HomeMy WebLinkAbout20143977 RESOLUTION
RE: APPROVE SERVICES AGREEMENT FOR SUBSCRIBER UNITS AND AUTHORIZE
CHAIR TO SIGN - MOTOROLA SOLUTIONS
WHEREAS, the Board of County Commissioners of Weld County, Colorado, pursuant to
Colorado statute and the Weld County Home Rule Charter, is vested with the authority of
administering the affairs of Weld County, Colorado, and
WHEREAS, the Board has been presented with a Services Agreement for Subscriber
Units between the County of Weld, State of Colorado, by and through the Board of County
Commissioners of Weld County, on behalf of the Department of Public Safety and
Communications, and Motorola Solutions, commencing January 1, 2015, and ending
December 31, 2019, with further terms and conditions being as stated in said agreement, and
WHEREAS, after review, the Board deems it advisable to approve said agreement, a copy
of which is attached hereto and incorporated herein by reference.
NOW, THEREFORE, BE IT RESOLVED by the Board of County Commissioners of Weld County,
Colorado, that the Services Agreement for Subscriber Units between the County of Weld, State of
Colorado, by and through the Board of County Commissioners of Weld County, on behalf of the
Department of Public Safety and Communications, and Motorola Solutions be, and hereby is,
approved.
BE IT FURTHER RESOLVED by the Board that the Chair be, and hereby is, authorized to
sign said agreement.
The above and foregoing Resolution was, on motion duly made and seconded, adopted
by the following vote on the 29th day of December, A.D., 2014.
BOARD OF COUNTY COMMISSIONERS
WE COUNTY, COLORADO
ars
ATTEST: daisy
Douglas Rademacher, hair
Weld County Clerk to th=
Barbara KirkmeyeroPro-Tem
BY.
Deputy CI'rk to the Boar. ° -
Sean P. Conway c. F
APPROVED AS TO FORM: `p Q 1 t
Mike
��FrrrJeem
County Attorney G��'' ' � P
DEC 2 9 2014 William F. Garcia
Date of signature:
2014-3977
Cc: en(nUlfg- ( 1pra /Z CM0024
Weld County Regional Communications Center
r. 1551 N 17th AVE, STE 2
'p r GREELEY, CO 80631
c Phone: 970-350-9600 x4
Regional Fax: 970-304-6501
Communications WCRCC@WeldGov.com
www.co.weld.co.us
Date: 12-24-2014
To: Board of County Commissioners
From: Mike Wallace
Director of Public Safety Communications
Per our work session on December 22, 2014, Attached are the annual maintenance contracts
for Motorola. One being the Master Zone Controller, one being Weld County 9-1-1 for
consoles, one for Weld County Tower infrastructure, and one being Weld County subscriber
units.
tit
Michael R Wallace, ENP
Weld County Director of Public Safety Communications
2014-3977
MOTOROLA SOLUTIONS SERVICES AGREEMENT
Attn:National Service Support/4th fl Contract Number: S00001017673
1301 East Algonquin Road Contract Modifier: RN 10-SEP-14 21:55:48
(800)247-2346
Date: 10/21/2014
Company Name: Weld County E911 Authority Board Required P.O.: No
Attn: Customer# : 1035917840
Billing Address: 1551 N 17th Ave Bill to Tag# : 0017
City, State, Zip: Greeley,CO,80631 Contract Start Date: 01/01/2015
Customer Contact: Michael R Wallace Contract End Date: 12/31/2019
Phone: (970)304-6455 Anniversary Day: Dec 31st
Payment Cycle: MONTHLY
PO# :
QTY MODEL/OPTION SERVICES DESCRIPTION MONTHLY EXTENDED
EXT AMT
***** Recurring Services *****
SVC01SVC0097A SFS COMPREHENSIVE SERVICE AGREEMENT $2,949.00 $176,940.00
102 SVC413AE ENH: XTL5000
48 SVC414AE ENH: XTL2500
35 SVC415AE ENH: XTS1500
247 SVC417AE ENH: XTS2500
137 SVC420AE ENH: XTS5000
72 SVC496AE ENH: XPR6550
SVC01SVC1423C LOCAL RADIO SUPPORT SERVICE $29,850.16 $358,201.92
1235 SVC26AB XTS2500
685 SVC27AB ENH: XTS5000
360 SVC346AE XPR6550
240 SVC454AE ENH: XTL2500
175 SVC575AB XTS1500 - PORTABLE
510 SVC587AB XTL5000 - MOBILE
SPECIAL INSTRUCTIONS-ATTACH Subtotal - Recurring Services $32,799.16 $535,141.92
STATEMENT OF WORK FOR PERFORMANCE DESCRIPTIONS
Subtotal -One-Time Event
Services $ .00 $ .00
Total $32,799.16 $535,141.92
Taxes Grand Total $32,799.16 $535,141.92
THIS SERVICE AMOUNT IS SUBJECT TO STATE AND LOCAL TAXING
JURISDICTIONS WHERE APPLICABLE,TO BE VERIFIED BY MOTOROLA.
Subcontractor(s) City State
MOTOROLA RADIO SUPPORT CENTER ELGIN IL
WIRELESS ADVANCED COMMUNICATIONS EVANS CO
I received Statements of Work that describe the services provided on this Agreement. Motorola's Service Terms
and Conditions, a copy of which is attached to this Service Agreement, is incorporated herein by this reference.
ATTEST: G ate%/ v t�"�+ BOARD OF COUNTY COMMISSIONERS
Weld Co ty Clerk to the Bo• �� ti �- 4% WELD COUNTY, COLORADO
BY: ( i sI ar . ._� , ) , I` Gt �
Deputy Cler to the B. t ( ��� i�oug I
saademacher,Chair DEC 2 9 2014
APPROVED AS TO FUNDI � APPROVED AS TO SUBSTANCE:
6U _64.11C Cif l� )c
Controller Elected Official or Department Head
APPROVED AS TO FORM: f�It4
/. Director of General Services
County Attorn y
Larry Mabry
MSSSI Vice President&Director Sales /
MOTORO E ENTATIVE( GNATURE) TITLE DATE
Larry Mabry (303) 527-4051
MOTOROLA REP SENTATIVE(PRINT NAME) PHONE
Company Name: Weld County E911 Authority Board
Contract Number S00001017673
Contract Modifier: RN10-SEP-14 12:55:48
Contract Start Date: 01/01/2015
Contract End Date: 12/31/2019
Service Terms and Conditions
Motorola Solutions, Inc. ("Motorola") and the customer named in this Agreement ("Customer") hereby
agree as follows:
Section 1 APPLICABILITY
These Service Terms and Conditions apply to service contracts whereby Motorola will provide to
Customer either (1) maintenance, support, or other services under a Motorola Service Agreement, or (2)
installation services under a Motorola Installation Agreement.
Section 2 DEFINITIONS AND INTERPRETATION
2.1. "Agreement" means these Service Terms and Conditions; the cover page for the Service
Agreement or the Installation Agreement, as applicable; and any other attachments, all of which are
incorporated herein by this reference. In interpreting this Agreement and resolving any ambiguities, these
Service Terms and Conditions take precedence over any cover page, and the cover page takes
precedence over any attachments, unless the cover page or attachment states otherwise.
2.2. "Equipment" means the equipment that is specified in the attachments or is subsequently added
to this Agreement.
2.3. "Services" means those installation, maintenance, support, training, and other services described
in this Agreement.
Section 3 ACCEPTANCE
Customer accepts these Service Terms and Conditions and agrees to pay the prices set forth in the
Agreement. This Agreement becomes binding only when accepted in writing by Motorola. The term of
this Agreement begins on the "Start Date" indicated in this Agreement.
Section 4 SCOPE OF SERVICES
4.1. Motorola will provide the Services described in this Agreement or in a more detailed statement of
work or other document attached to this Agreement. At Customer's request, Motorola may also provide
additional services at Motorola's then-applicable rates for the services.
4.2. If Motorola is providing Services for Equipment, Motorola parts or parts of equal quality will be
used; the Equipment will be serviced at levels set forth in the manufacturer's product manuals; and
routine service procedures that are prescribed by Motorola will be followed.
4.3. If Customer purchases from Motorola additional equipment that becomes part of the same
system as the initial Equipment, the additional equipment may be added to this Agreement and will be
billed at the applicable rates after the warranty for that additional equipment expires.
4.4. All Equipment must be in good working order on the Start Date or when additional equipment is
added to the Agreement. Upon reasonable request by Motorola, Customer will provide a complete serial
and model number list of the Equipment. Customer must promptly notify Motorola in writing when any
Equipment is lost, damaged, stolen or taken out of service. Customer's obligation to pay Service fees for
this Equipment will terminate at the end of the month in which Motorola receives the written notice.
4.5. Customer must specifically identify any Equipment that is labeled intrinsically safe for use in
hazardous environments.
4.6. If Equipment cannot, in Motorola's reasonable opinion, be properly or economically serviced for
any reason, Motorola may modify the scope of Services related to that Equipment; remove that
Equipment from the Agreement; or increase the price to Service that Equipment.
4.7. Customer must promptly notify Motorola of any Equipment failure. Motorola will respond to
Customer's notification in a manner consistent with the level of Service purchased as indicated in this
Agreement.
Section 5 EXCLUDED SERVICES
5.1. Service excludes the repair or replacement of Equipment that has become defective or damaged
from use in other than the normal, customary, intended, and authorized manner; use not in compliance
with applicable industry standards; excessive wear and tear; or accident, liquids, power surges, neglect,
acts of God or other force majeure events.
5.2. Unless specifically included in this Agreement, Service excludes items that are consumed in the
normal operation of the Equipment, such as batteries or magnetic tapes.; upgrading or reprogramming
Equipment; accessories, belt clips, battery chargers, custom or special products, modified units, or
software; and repair or maintenance of any transmission line, antenna, microwave equipment, tower or
tower lighting, duplexer, combiner, or multicoupler. Motorola has no obligations for any transmission
medium, such as telephone lines, computer networks, the internet or the worldwide web, or for Equipment
malfunction caused by the transmission medium.
Section 6 TIME AND PLACE OF SERVICE
Service will be provided at the location specified in this Agreement. When Motorola performs service at
Customer's location, Customer will provide Motorola, at no charge, a non-hazardous work environment
with adequate shelter, heat, light, and power and with full and free access to the Equipment. Waivers of
liability from Motorola or its subcontractors will not be imposed as a site access requirement. Customer
will provide all information pertaining to the hardware and software elements of any system with which the
Equipment is interfacing so that Motorola may perform its Services. Unless otherwise stated in this
Agreement, the hours of Service will be 8:30 a.m. to 4:30 p.m., local time, excluding weekends and
holidays. Unless otherwise stated in this Agreement, the price for the Services exclude any charges or
expenses associated with helicopter or other unusual access requirements; if these charges or expenses
are reasonably incurred by Motorola in rendering the Services, Customer agrees to reimburse Motorola
for those charges and expenses.
Section 7 CUSTOMER CONTACT
Customer will provide Motorola with designated points of contact (list of names and phone numbers) that
will be available twenty-four (24) hours per day, seven (7) days per week, and an escalation procedure to
enable Customer's personnel to maintain contact, as needed, with Motorola.
Section 8 PAYMENT
Unless alternative payment terms are stated in this Agreement, Motorola will invoice Customer in
advance for each payment period. All other charges will be billed monthly, and Customer must pay each
invoice in U.S. dollars within twenty (20) days of the invoice date. Customer will reimburse Motorola for
all property taxes, sales and use taxes, excise taxes, and other taxes or assessments that are levied as a
result of Services rendered under this Agreement (except income, profit, and franchise taxes of Motorola)
by any governmental entity.
At the end of the first year from the Effective Date and each year after, a CPI percentage change
calculation shall be performed. Should the annual inflation rate increase greater than 3% during the
previous year, Motorola shall have the right to increase the current years and all future years'
maintenance prices by the consumer price increase ("CPI") increase amount exceeding 3%. The All
Urban Consumers-Denver-Boulder-Greeley, CO Consumer Price Index (Series ID CUURA433SA0,
CUUSA433SAO, All Items, Not seasonally adjusted with Base Period 1982-1984=100) shall be used as
the measure of CPI for this price adjustment. The CPI percentage change calculation will take place
once the annual average for each new year has been posted by the Bureau of Labor Statistics.
Section 9 WARRANTY
Motorola warrants that its Services under this Agreement will be free of defects in materials and
workmanship for a period of ninety (90) days from the date the performance of the Services are
completed. In the event of a breach of this warranty, Customer's sole remedy is to require Motorola to re-
perform the non-conforming Service or to refund, on a pro-rata basis, the fees paid for the non-
conforming Service. MOTOROLA DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE.
Section 10 DEFAULT/TERMINATION
10.1. If either party defaults in the performance of this Agreement, the other party will give to the non-
performing party a written and detailed notice of the default. The non-performing party will have thirty
(30) days thereafter to provide a written plan to cure the default that is acceptable to the other party and
begin implementing the cure plan immediately after plan approval. If the non-performing party fails to
provide or implement the cure plan, then the injured party, in addition to any other rights available to it
under law, may immediately terminate this Agreement effective upon giving a written notice of termination
to the defaulting party.
10.2. Any termination of this Agreement will not relieve either party of obligations previously incurred
pursuant to this Agreement, including payments which may be due and owing at the time of termination.
All sums owed by Customer to Motorola will become due and payable immediately upon termination of
this Agreement. Upon the effective date of termination, Motorola will have no further obligation to provide
Services.
10.3 The Parties agree that the annual fees for the Services are based upon the assumption that this
Agreement will be in effect for the full 5 year term; and if the Agreement is terminated before the end of
the term, then a termination will be assessed equal to 5% of the annual price times the number of years
the maintenance contract has been in effect ("Termination Fee"). The Termination Fee will be payable
upon early termination and is not a penalty, but rather is a charge to compensate Motorola for Customer's
failure to satisfy the full term on which the maintenance pricing was based.
Section 11 LIMITATION OF LIABILITY
Except for personal injury or death, Motorola's total liability, whether for breach of contract, warranty,
negligence, strict liability in tort, or otherwise, will be limited to the direct damages recoverable under law,
but not to exceed the price of twelve (12) months of Service provided under this Agreement. ALTHOUGH
THE PARTIES ACKNOWLEDGE THE POSSIBILITY OF SUCH LOSSES OR DAMAGES, THEY AGREE
THAT MOTOROLA WILL NOT BE LIABLE FOR ANY COMMERCIAL LOSS; INCONVENIENCE; LOSS
OF USE, TIME, DATA, GOOD WILL, REVENUES, PROFITS OR SAVINGS; OR OTHER SPECIAL,
INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES IN ANY WAY RELATED TO OR ARISING
FROM THIS AGREEMENT OR THE PERFORMANCE OF SERVICES BY MOTOROLA PURSUANT TO
THIS AGREEMENT. No action for contract breach or otherwise relating to the transactions contemplated
by this Agreement may be brought more than one (1)year after the accrual of the cause of action, except
for money due upon an open account. This limitation of liability will survive the expiration or termination
of this Agreement and applies notwithstanding any contrary provision.
Section 12 EXCLUSIVE TERMS AND CONDITIONS
12.1. This Agreement supersedes all prior and concurrent agreements and understandings between
the parties, whether written or oral, related to the Services, and there are no agreements or
representations concerning the subject matter of this Agreement except for those expressed herein. The
Agreement may not be amended or modified except by a written agreement signed by authorized
representatives of both parties.
12.2. Customer agrees to reference this Agreement on any purchase order issued in furtherance of this
Agreement, however, an omission of the reference to this Agreement will not affect its applicability. In no
event will either party be bound by any terms contained in a Customer purchase order,
acknowledgement, or other writings unless: the purchase order, acknowledgement, or other writing
specifically refers to this Agreement; clearly indicate the intention of both parties to override and modify
this Agreement; and the purchase order, acknowledgement, or other writing is signed by authorized
representatives of both parties.
Section 13 PROPRIETARY INFORMATION; CONFIDENTIALITY; INTELLECTUAL PROPERTY
RIGHTS
13.1. Any information or data in the form of specifications, drawings, reprints, technical information or
otherwise furnished to Customer under this Agreement will remain Motorola's property, will be deemed
proprietary, will be kept confidential, and will be promptly returned at Motorola's request. Customer may
not disclose, without Motorola's written permission or as required by law, any confidential information or
data to any person, or use confidential information or data for any purpose other than performing its
obligations under this Agreement. The obligations set forth in this Section survive the expiration or
termination of this Agreement.
13.2. Unless otherwise agreed in writing, no commercial or technical information disclosed in any
manner or at any time by Customer to Motorola will be deemed secret or confidential. Motorola will have
no obligation to provide Customer with access to its confidential and proprietary information, including
cost and pricing data.
13.3. This Agreement does not grant directly or by implication, estoppel, or otherwise, any ownership
right or license under any Motorola patent, copyright, trade secret, or other intellectual property, including
any intellectual property created as a result of or related to the Equipment sold or Services performed
under this Agreement.
Section 14 FCC LICENSES AND OTHER AUTHORIZATIONS
Customer is solely responsible for obtaining licenses or other authorizations required by the Federal
Communications Commission or any other federal, state, or local government agency and for complying
with all rules and regulations required by governmental agencies. Neither Motorola nor any of its
employees is an agent or representative of Customer in any governmental matters.
Section 15 COVENANT NOT TO EMPLOY
During the term of this Agreement and continuing for a period of two (2) years thereafter, Customer will
not hire, engage on contract, solicit the employment of, or recommend employment to any third party of
any employee of Motorola or its subcontractors without the prior written authorization of Motorola. This
provision applies only to those employees of Motorola or its subcontractors who are responsible for
rendering services under this Agreement. If this provision is found to be overly broad under applicable
law, it will be modified as necessary to conform to applicable law.
Section 16 MATERIALS, TOOLS AND EQUIPMENT
All tools, equipment, dies, gauges, models, drawings or other materials paid for or furnished by Motorola
for the purpose of this Agreement will be and remain the sole property of Motorola. Customer will
safeguard all such property while it is in Customer's custody or control, be liable for any loss or damage
to this property, and return it to Motorola upon request. This property will be held by Customer for
Motorola's use without charge and may be removed from Customer's premises by Motorola at any time
without restriction.
Section 17 GENERAL TERMS
17.1. If any court renders any portion of this Agreement unenforceable, the remaining terms will
continue in full force and effect.
17.2. This Agreement and the rights and duties of the parties will be interpreted in accordance with the
laws of the State in which the Services are performed.
17.3. Failure to exercise any right will not operate as a waiver of that right, power, or privilege.
17.4. Neither party is liable for delays or lack of performance resulting from any causes that are beyond
that party's reasonable control, such as strikes, material shortages, or acts of God.
17.5. Motorola may subcontract any of the work, but subcontracting will not relieve Motorola of its
duties under this Agreement.
17.6. Except as provided herein, neither Party may assign this Agreement or any of its rights or
obligations hereunder without the prior written consent of the other Party, which consent will not be
unreasonably withheld. Any attempted assignment, delegation, or transfer without the necessary consent
will be void. Notwithstanding the foregoing, Motorola may assign this Agreement to any of its affiliates or
its right to receive payment without the prior consent of Customer. In addition, in the event Motorola
separates one or more of its businesses (each a "Separated Business"), whether by way of a sale,
establishment of a joint venture, spin-off or otherwise (each a "Separation Event"), Motorola may, without
the prior written consent of the other Party and at no additional cost to Motorola, assign this Agreement
such that it will continue to benefit the Separated Business and its affiliates (and Motorola and its
affiliates, to the extent applicable)following the Separation Event.
17.7. THIS AGREEMENT WILL RENEW, FOR AN ADDITIONAL ONE (1) YEAR TERM, ON EVERY
ANNIVERSARY OF THE START DATE UNLESS EITHER THE COVER PAGE SPECIFICALLY STATES
A TERMINATION DATE OR ONE PARTY NOTIFIES THE OTHER IN WRITING OF ITS INTENTION TO
DISCONTINUE THE AGREEMENT NOT LESS THAN THIRTY (30) DAYS OF THAT ANNIVERSARY
DATE. At the anniversary date, Motorola may adjust the price of the Services to reflect its current rates.
17.8. If Motorola provides Services after the termination or expiration of this Agreement, the terms and
conditions in effect at the time of the termination or expiration will apply to those Services and Customer
agrees to pay for those services on a time and materials basis at Motorola's then effective hourly rates.
17.9 If funds are not appropriated and budgeted in any fiscal year for payments due under this
Agreement, Customer will immediately notify Motorola of such occurrence and this Agreement shall
terminate on the last day of the fiscal year for which the appropriation was made without penalty or
expense to the Customer of any kind whatsoever, except to the extent that Customer has received a
discount for a multi-year purchase. To the extent Motorola has delivered Equipment or performed
Services prior to the last day of the fiscal for which the appropriation was made, Customer shall be liable
for such Equipment and Services.
17.10 Motorola agrees that it is an independent contractor and that Motorola's officers, agents or
employees will not become employees of County, nor entitled to any employee benefits from County as a
result of the execution of this Agreement. Motorola shall perform its duties hereunder as an independent
contractor. Motorola shall be solely responsible for its acts and those of its agents and employees for all
acts performed pursuant to this Agreement. Motorola, its employees and agents are not entitled to
unemployment insurance or workers' compensation benefits through County and County shall not pay for
or otherwise provide such coverage for Motorola or any of its agents or employees.
17.11 No term or condition of this contract shall be construed or interpreted as a waiver, express or
implied, of any of the immunities, rights, benefits, protections or other provisions, of the Colorado
Governmental Immunity Act §§24-10-101 et seq., as applicable now or hereafter amended.
17.12 This Agreement shall not be valid until it has been approved by the Board of County
Commissioners of Weld County, Colorado or its designee.
Statement of Work
Service From the Start - LITE
End Users
1.0 Description
Service From the Start-LITE provides board level service for the Equipment that is specifically named in the
applicable agreement to which this Statement of Work(SOW) is attached or any of the agreement's
subsequent revisions. Services are performed at the Radio Support Center(RSC), or Federal Technical Support
Center.
In addition to Equipment specifically named in the applicable agreement to which this Statement of Work is
attached, Service From the Start LITE includes service on single mobile control heads provided that they are
required for normal operation of the Equipment and are included at the point of manufacture.
Service From the Start LITE excludes repairs to: optional accessories; standard mobile palm microphones;
non-standard mobile microphones; iDEN accessories; iDEN mobile microphones;portable remote speaker
microphones;optional or additional control heads; mobile external speakers; single and multiple unit portable
chargers;batteries;mobile power and antenna cables;mobile antennas; portable antennas, and power supplies.
Engraving service is not covered under standard Service From the Start LITE.This service does not cover
defects,malfunctions,performance failures or damage to the unit resulting from physical, liquid,or chemical
damage. An estimate for non-covered repairs will be provided for units displaying extensive damage.
Service From the Start LITE is non-cancelable and non-refundable. If Equipment is added to the agreement
subsequent to the Start Date,these units are also non-cancelable and non-refundable for the agreement
duration.
All added Equipment must be in"good working order"on the Start Date or when additional Equipment is
added to the agreement. To ensure"good working order",added equipment will incur a time and material
(T&M)repair fee if a repair is requested on that equipment within 30 days after being added to the agreement.
Equipment may only be added to the agreement,via a customer signed or emailed Motorola Inventory
Adjustment Form (IAF). Complete and accurate serial numbers and model descriptions must be supplied or the
added unit will not be included under the agreement and will incur a T&M repair fee.
All inventory adjustment requests for add-on subscriber units received prior to the 15th of the month will be
effective the 1st of the following month. Equipment add-on requests received after the 15th of the month will be
effective the 1st of the next succeeding month.
Equipment deletions from the agreement may only be deleted under the following limited conditions:
a)Equipment was stolen and proof of theft is provided to Motorola; or
b) Motorola determines Equipment is damaged beyond repair; or
c)Motorola determines Equipment is no longer supportable or is obsolete; or
d) Equipment had already been under a previous contract for at least the twelve month requirement.
Equipment deletions,where applicable,will be effective at the end of the month in which the request was
received.
The terms and conditions of this Statement of Work are an integral part of the Motorola Service Agreement or
other applicable agreement to which it is attached and made a part thereof by this reference. If there are any
inconsistencies between the provisions of the Motorola Service Agreement or other applicable agreement and
this Statement of Work,the provisions of this Statement of Work shall prevail. Service From the Start-LITE
08-25-14 2
2.0 Motorola has the following responsibilities:
2.1 Test and Restore the Equipment to Motorola factory specifications, including Factory Mutual (FM),and
Mine Hazard Safety Association(MHSA).
2.2 Reprogram Equipment to original operating parameters based on the Customer template, if retrievable, or
from a Customer supplied backup. If the Customer template or code plug is not usable,a generic template
or code plug utilizing the latest Radio Service Software(RSS)or Customer Programming Software(CPS)
version for that Equipment will be used. The Equipment will require additional programming by the
Customer to Restore the original template. All Firmware is upgraded to the latest release for each
individual product line.
2.3 Clean external housing of the Equipment. External components of unit will only be replaced when
functionality has been diminished.
2.4 Pay the outbound freight charges. Motorola will pay the inbound freight charges if the Customer uses the
Motorola designated delivery service.
2.5 Provide the Motorola repair request and Inventory Adjustment Form (IAF) via Motorola On Line(MOL).
2.6 Process inventory adjustment requests received by email or fax from Customer. If the request is received
by email, Motorola will email an acknowledgement to the sender.
2.7 Perform covered services as requested by Customer on the Motorola repair request form.
2.8 If applicable, notify Customer of changes in Motorola designated inventory adjustment email address or
fax number.
3.0 Customer has the following Responsibilities:
3.1 Supply Motorola complete and accurate serial numbers and model description.
3.2 Utilize the Motorola designated delivery service program to obtain Motorola payment for inbound shipping
3.3 Access the Motorola repair request form and Inventory Adjustment Form (IAF)through Motorola On Line
(MOL).
3.4 Initiate service request via Motorola On Line(MOL)or complete a Motorola repair request form with
contract number referenced, and submit with each unit of Equipment sent in for service. Mobile control
heads or accessory items sent in must reference the serial number of the main unit.
3.5 If desired,supply Motorola with a Software template or programming in order to assist in returning the
Equipment to original operating parameters.This step must be completed for Equipment that will not
power up. If applicable,record the current tlashcode for each radio.
3.6 If Motorola must utilize a generic template or code plug to Restore Equipment to operating condition,
Customer is responsible for any programming required to Restore Equipment to desired parameters.
3.7 Provide a signed or emailed Motorola Inventory Adjustment Form(IAF)for all Equipment additions.
3.8 Local services or annual maintenance required for maintaining normal operation of the equipment,unless
specified on the service agreement.
Servicer Statement of Work
Local Radio Support
1.0 Description of Service
Local Radio Support provides an operational check of Equipment that is specifically named in the
applicable Agreement to which this Statement of Work is attached. An operational check is an analysis of
the Equipment to identify external or internal defects.
If the Equipment has an external defect, or can be Restored without opening the radio case,the Equipment
will be Restored and returned to Customer. If the Equipment has an internal defect,or is not serviceable
without opening the radio case,then the Equipment will require additional service provided by the Servicer
and not described in this Statement of Work.
Local Radio Support includes service on standard palm microphones and single mobile control heads,
provided that they are required for normal operation of the two-way mobile and are included at the point of
manufacture. Local Radio Support excludes repairs to: optional accessories; iDEN accessories; iDEN
mobile microphones;non-standard mobile microphones,mobile external speakers;optional or additional
control heads, single and multiple unit portable chargers;batteries, mobile antennas; mobile power&
antenna cables and power supplies.
The following are excluded from Local Radio Support service unless they are purchased as option for an
additional fee. The options are OnSite, Radio Survey and Analysis, Portable Remote Speaker
Microphones, Portable Antenna Replacements Mobile Remote Control Heads
The Servicer will provide Local Radio Support services to the Customer. The relationship between
Motorola and the Servicer shall be as set forth in this Statement of Work(SOW). Subcontracts for Local
Radio Support will be electronically posted by Motorola on Motorola's website for Servicers.
Motorola reserves the right to alter, amend or change the scope of work with 30 days written notice to
Servicer. All terms or Attachment C-Service Subcontract will remain in full force and effect during the
term and any subsequent terms of this SOW
2.0 Motorola has the following responsibilities:
2.1 Provide the following Customer information to Servicer:
2.1.1. Customer name, contact and address.
2.1.2. System type and Equipment descriptions.
2.1.3. Site identification(site names, site ids,addresses and zip codes)
2.1.4. Provide Equipment list including type and quantity, when available.
3.0 Servicer has the following responsibilities:
3.1 Receive Equipment that is delivered by Customer.
3.2 Provide an operational check of Equipment to determine the nature of the problem.
3.3 Restore Equipment with external defects, or can be Restored without opening the radio case.
3.4 Remove/reinstall mobile or data Equipment from vehicles as needed for servicing.
3.5 Service shall be performed at the Servicer facility during Standard Business Days.
3.6 Notify the Customer upon completion of repair for pick up of Equipment.
Servicer Statement of Work
Local Radio Support: OnSite Option Pick-up & Delivery
1.0 Description of Service
For the OnSite Option("Option"), equipment will be picked up from and delivered to the Customer's location,
within a designated radius of the Servicer facility. Schedule pickups will be mutually agreed upon and outlined
in the Customer Support Plan.
The OnSite Option of Local Radio Support SOW covers Equipment that is specifically named in the applicable
Customer Agreement. Subcontracts for the Option will be electronically posted by Motorola on Motorola's
website for Servicers.
2.0 Motorola has the following responsibilities:
2.1 Provide mutually agreed upon Customer location, days of week,and preferred time for pick up and
delivery of Equipment as outlined in the Customer Support Plan.
3.0 Servicer has the following responsibilities:
3.1 Use reasonable efforts to pickup and deliver Equipment per the mutually agreed upon Customer location,
days of week, and preferred time. If a pick up/delivery cannot occur according to the preferred schedule,
Customer will be contacted prior to the scheduled pick up/delivery,to arrange a mutually agreeable
alternative date and/or time for pick up/delivery.
3.2 Generate service ticket and leave with Customer.
Servicer Statement of Work
Local Radio Support: Radio Survey and Analysis Option
1.0 Description of Service:
The Radio Survey and Analysis Option ("Option")provides for one annual operation test to ensure Customer's
Equipment meets manufacturer's specifications. This Option will be provided during Standard Business Days
at the Servicer facility. Subcontracts for this Option will be electronically posted by Motorola on Motorola's
website for Servicers.
2.0 Motorola has the following responsibilities:
2.I Provide Customers'preferred schedule to perform the Radio Survey& Analysis.
3.0 Servicer has the following responsibilities:
3.1 Receive Equipment from Customer provided that Customer has given reasonable notice to Servicer prior
to Equipment delivery.
3.2 Physically inspect the radio Equipment.
3.3 Remove any dust,and/or foreign substances from the Equipment.
3.4 Measure(original measurements and the adjusted measurements),record, align and adjust the following
applicable Equipment parameters,to the frequency and modulation outlined in the Rules and Regulations
of the Federal Communications Commission(FCC):
3.4.1. Receive frequency
3.4.2. Transmit frequency
3.4.3. Deviation
3.4.4. Transmitter power
3.4.5. Reflected power in antenna line(mobile antennas only)
3.4.6. Receive sensitivity
3.4.7. Audit output levels
Servicer Statement of Work
Local Radio Support: Antenna Replacement Program Option for Portables
1.0 Description of Service
The Antenna Replacement Program Option for Portables("Option")provides for an operational check and
Restoration of the portable antenna. Due to the nature of this Option,Customer's entire inventory of portables
must be covered by this Option. Subcontracts for this Option will be electronically posted by Motorola on
Motorola's website for Servicers.
2.0 Motorola has the following responsibilities:
2.1 No additional responsibilities.
3.0 Servicer has the following responsibilities:
3.1 Check and replace antenna as needed.
Servicer Statement of Work
Local Radio Support: Remote Control Head Option for Mobiles
1.0 Description of Service
Remote Control Head Option for Mobiles provides for the Restoration of additional remote control heads,
extended control heads,and Direct Entry Keypad(DEK) Plus that have become defective through normal wear
and usage. Due to the nature of this Option, Customer's entire inventory of mobiles must be covered by this
Option. Subcontracts for this Option will be electronically posted by Motorola on Motorola's website for
Servicers.
2.0 Motorola has the following responsibilities
2.1 No additional responsibilities.
3.0 Servicer has the following responsibilities:
3.1 Restore remote control heads, extended control heads,and Direct Entry Keypad(DEK) Plus as needed.
Servicer Statement of Work
Local Radio Support: Remote Speaker Microphone Option for Portables
1.0 Description of Service
Remote Speaker Microphone Option for Portables provides for the Restoration and/or replacement of
remote speaker microphones that have become defective through normal wear and usage. This Option
includes service to the remote speaker microphone cord that attaches to the portable. Due to the nature of
this Option,Customer's entire inventory of portables must be covered by this Option. This Option covers
Equipment that is specifically named in the applicable Agreement to which this Statement of Work is
attached. Subcontracts for this Option will be electronically posted by Motorola on Motorola's website for
Servicers.
2.0 Motorola has the following responsibilities:
2.1 No additional responsibilities.
3.0 Servicer has the following responsibilities:
3.1 Restore and/or replace remote speaker microphones as needed.
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