HomeMy WebLinkAbout20143978 RESOLUTION
RE: APPROVE SERVICES AGREEMENT FOR E911 CONSOLES AND AUTHORIZE
CHAIR TO SIGN - MOTOROLA SOLUTIONS
WHEREAS, the Board of County Commissioners of Weld County, Colorado, pursuant to
Colorado statute and the Weld County Home Rule Charter, is vested with the authority of
administering the affairs of Weld County, Colorado, and
WHEREAS, the Board has been presented with a Services Agreement for E911 consoles
between the County of Weld, State of Colorado, by and through the Board of County
Commissioners of Weld County, on behalf of the Department of Public Safety and
Communications, and Motorola Solutions, commencing January 1, 2015, and ending
December 31, 2019, with further terms and conditions being as stated in said agreement, and
WHEREAS, after review, the Board deems it advisable to approve said agreement, a copy
of which is attached hereto and incorporated herein by reference.
NOW, THEREFORE, BE IT RESOLVED by the Board of County Commissioners of Weld
County, Colorado, that the Services Agreement for E911 consoles between the County of Weld,
State of Colorado, by and through the Board of County Commissioners of Weld County, on behalf
of the Department of Public Safety and Communications, and Motorola Solutions be, and hereby
is, approved.
BE IT FURTHER RESOLVED by the Board that the Chair be, and hereby is, authorized to
sign said agreement.
The above and foregoing Resolution was, on motion duly made and seconded, adopted
by the following vote on the 29th day of December, A.D., 2014.
w BOARD OF COUNTY COMMISSIONERS
is La` WEL' COUNTY, COLORADO
ATTEST: Sii
S % mr
s Rademacher, air
Weld County Clerk to t h.
a
Deputy CI -'rk to the Board
Sean P. Conway
APPROVED AS TO FORM:
County Attorney
DEC 2 9 2014 William F. Garcia
Date of signature:
CC G►t(nlnKe u)6.O4,6) V/2 20CM0024
' , Weld County Regional Communications Center
'i IT r1 = 1551 N 17th AVE, STE 2
'� p GREELEY, CO 80631
vy � y
Re Tonal Phone: 970-350-9600 x4
970-304-6501
Communications Fax:WCRCC@WeldGov.com
www.co.weld.co.us
Date: 12-24-2014
To: Board of County Commissioners
From: Mike Wallace
Director of Public Safety Communications
Per our work session on December 22, 2014, Attached are the annual maintenance contracts
for Motorola. One being the Master Zone Controller, one being Weld County 9-1-1 for
consoles, one for Weld County Tower infrastructure, and one being Weld County subscriber
units.
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LaV l.�t u a r-�l ,L t-Iu2pc,co
Michael R Wallace, ENP
Weld County Director of Public Safety Communications
2014-3978
® MOTOROLA SOLUTIONS SERVICES AGREEMENT
Attn:National Service Support/4th ii Contract Number: S00001024530
1301 East Algonquin Road Contract Modifier:
(800)247-2346
Date: 12/11/2014
Company Name: Weld County Required P.O.: No
Attn: Customer# : 1000029844
Billing Address: 1551 N 17th Ave Bill to Tag# : 0045
City, State, Zip: Greeley,CO,80631 Contract Start Date: 01/01/2015
Customer Contact: R Michael Wallace Contract End Date: 12/31/2019
Phone: (970)304-6455 Anniversary Day: Dec 31st
Payment Cycle: MONTHLY
PO# :
QTY MODEL/OPTION SERVICES DESCRIPTION MONTHLY EXTENDED
EXT AMT
`**** Recurring Services "*"'
SVC01SVC1101C INFRASTRUCTURE REPAIR WITH ADV REPL $8,662.50 $103,950.00
15 SVC060AD ASTRO25 DISPATCH SITE
SVC01SVC1102C DISPATCH SERVICE $232.12 $2,785.44
15 SVC084AD ASTRO25 DISPATCH SITE
SVC01SVC1103C NETWORK MONITORING $1,176.06 $14,112.72
15 SVC049AD ASTRO25 DISPATCH SITE
SVC01SVC1104C TECHNICAL SUPPORT $464.23 $5,570.76
15 SVC040AD ASTRO25 DISPATCH SITE
SVC01SVC1405C NETWORK PREVENTATIVE MAINTENANCE A $1,934.29 $23,211.48
15 SVC126AD ASTRO25 DISPATCH SITE
SVC01SVC1410C ONSITE INFRASTRUCTURE $32,600.76 $391,209.12
RESPONSE-STANDARD
15 SVC093AD ASTRO25 DISPATCH SITE
SVC01SVC2007C SP-ONSITE INFRASTRUCTURE RESPONSE $18,677.79 $224,133.48
10 SITE(S)
SVC01 SVC2010C SP-TECHNICAL SUPPORT SERVICE $2,318.70 $27,824.40
10 SITE(S)
SVC02SVC0127A NICE GOLD PACKAGE $12,366.41 $148,396.92
10 SITE(S)
SVC04SVC0016C SECURITY UPDATE SERVICE $3,867.07 $46,404.84
15 SVC976AE SUS DISPATCH STANDARD
SPECIAL INSTRUCTIONS-ATTACH Subtotal - Recurring Services $82,299.93 $987,599.16
STATEMENT OF WORK FOR PERFORMANCE DESCRIPTIONS
Subtotal -One-Time Event
Services $ .00 $ .00
Total $82,299.93 $987,599.16
Taxes - -
Grand Total $82,299.93 $987,599.16
THIS SERVICE AMOUNT IS SUBJECT TO STATE AND LOCAL TAXING
JURISDICTIONS WHERE APPLICABLE,TO BE VERIFIED BY MOTOROLA.
c2/ - X97
41) MOTOROLA
Subcontractor(s) City State
MOTOROLA SYSTEM SUPPORT CENTER ELGIN IL
MOTOROLA SSC NETWORK SECURITY SCHAUMBU IL
DO298 RG
MOTOROLA SYSTEM SUPPORT SCHAUMBU IL
CENTER-NETWORK MGMT DO067 RG
MOTOROLA SYSTEM SUPPORT CTR-CALL SCHAUMBU IL
CENTER DO066 RG
MOTOROLA SYSTEM SCHAUMBU IL
SUPPORT-TECHNICAL SUPPORT D0068 RG
WIRELESS ADVANCED COMMUNICATIONS EVANS CO
NICE SYSTEMS INC RESTON VA
I received Statements of Work that describe the services provided on this Agreement. Motorola's Service Terms
and Conditions, a copy of which is attac ed to this Service Agreement, is incorporated herein by this reference.
CC�� I 1 1 . l a♦
ATTEST: 1/42)
BOARD OF COUNTY COMMISSIONERS
Weld C un Clerk to the .' `t� �� W LD COUNTY,COLORADO
' '': `�� �.. /
BY�r �L�r a(I:�i �` �,, ))lc *44 VP— c- ..��
Deputy Cl a k to the Boar'2 VI � �1 Douglasd?ademacher,Chair
•� DEC 292014
APPROVED AS TO FUNDING: APPROVED AS TO SUBSTANCE:
Q/t t2CLJ (�,,f20 Z�'L.Czited
Controller Elected Official or Department Head
APPROV D AS TO FORM: N/A
Director of General Services
County orney
Larry Mabry
f - __M(�/1f e .Sl�f&-Dlfef ol'$a /�"9 :/
MOTOR R P E NTATI (SIGNATURE) TITLE DATE
Larry Mabry (303) 527-4051
MOTOROLA R RESENTATIVE(PRINT NAME) PHONE
Company Name: Weld County 911 EMERGENCY TELEPHONE SERVICE AUTHORITY TT PI)
Contract Number: S00001024530
Contract Modifier:Contract Start Date: 01/01/2015
ContractEndDate: 12/31/2019 Via/AA-7
rbara Kirkmeye , Chair (12/29/2014)
o/4- 3 7f
Service Terms and Conditions
Motorola Solutions, Inc. ("Motorola") and the customer named in this Agreement ("Customer") hereby
agree as follows:
Section 1 APPLICABILITY
These Service Terms and Conditions apply to service contracts whereby Motorola will provide to
Customer either (1) maintenance, support, or other services under a Motorola Service Agreement, or (2)
installation services under a Motorola Installation Agreement.
Section 2 DEFINITIONS AND INTERPRETATION
2.1. "Agreement" means these Service Terms and Conditions; the cover page for the Service
Agreement or the Installation Agreement, as applicable; and any other attachments, all of which are
incorporated herein by this reference. In interpreting this Agreement and resolving any ambiguities, these
Service Terms and Conditions take precedence over any cover page, and the cover page takes
precedence over any attachments, unless the cover page or attachment states otherwise.
2.2. "Equipment" means the equipment that is specified in the attachments or is subsequently added
to this Agreement.
2.3. "Services" means those installation, maintenance, support, training, and other services described
in this Agreement.
Section 3 ACCEPTANCE
Customer accepts these Service Terms and Conditions and agrees to pay the prices set forth in the
Agreement. This Agreement becomes binding only when accepted in writing by Motorola. The term of
this Agreement begins on the "Start Date" indicated in this Agreement.
Section 4 SCOPE OF SERVICES
4.1. Motorola will provide the Services described in this Agreement or in a more detailed statement of
work or other document attached to this Agreement. At Customer's request, Motorola may also provide
additional services at Motorola's then-applicable rates for the services.
4.2. If Motorola is providing Services for Equipment, Motorola parts or parts of equal quality will be
used; the Equipment will be serviced at levels set forth in the manufacturer's product manuals; and
routine service procedures that are prescribed by Motorola will be followed.
4.3. If Customer purchases from Motorola additional equipment that becomes part of the same
system as the initial Equipment, the additional equipment may be added to this Agreement and will be
billed at the applicable rates after the warranty for that additional equipment expires.
4.4. All Equipment must be in good working order on the Start Date or when additional equipment is
added to the Agreement. Upon reasonable request by Motorola, Customer will provide a complete serial
and model number list of the Equipment. Customer must promptly notify Motorola in writing when any
Equipment is lost, damaged, stolen or taken out of service. Customer's obligation to pay Service fees for
this Equipment will terminate at the end of the month in which Motorola receives the written notice.
4.5. Customer must specifically identify any Equipment that is labeled intrinsically safe for use in
hazardous environments.
4.6. If Equipment cannot, in Motorola's reasonable opinion, be properly or economically serviced for
any reason, Motorola may modify the scope of Services related to that Equipment; remove that
Equipment from the Agreement; or increase the price to Service that Equipment.
4.7. Customer must promptly notify Motorola of any Equipment failure. Motorola will respond to
Customer's notification in a manner consistent with the level of Service purchased as indicated in this
Agreement.
Section 5 EXCLUDED SERVICES
5.1. Service excludes the repair or replacement of Equipment that has become defective or damaged
from use in other than the normal, customary, intended, and authorized manner; use not in compliance
with applicable industry standards; excessive wear and tear; or accident, liquids, power surges, neglect,
acts of God or other force majeure events.
5.2. Unless specifically included in this Agreement, Service excludes items that are consumed in the
normal operation of the Equipment, such as batteries or magnetic tapes.; upgrading or reprogramming
Equipment; accessories, belt clips, battery chargers, custom or special products, modified units, or
software; and repair or maintenance of any transmission line, antenna, microwave equipment, tower or
tower lighting, duplexer, combiner, or multicoupler. Motorola has no obligations for any transmission
medium, such as telephone lines, computer networks, the internet or the worldwide web, or for Equipment
malfunction caused by the transmission medium.
Section 6 TIME AND PLACE OF SERVICE
Service will be provided at the location specified in this Agreement. When Motorola performs service at
Customer's location, Customer will provide Motorola, at no charge, a non-hazardous work environment
with adequate shelter, heat, light, and power and with full and free access to the Equipment. Waivers of
liability from Motorola or its subcontractors will not be imposed as a site access requirement. Customer
will provide all information pertaining to the hardware and software elements of any system with which the
Equipment is interfacing so that Motorola may perform its Services. Unless otherwise stated in this
Agreement, the hours of Service will be 8:30 a.m. to 4:30 p.m., local time, excluding weekends and
holidays. Unless otherwise stated in this Agreement, the price for the Services exclude any charges or
expenses associated with helicopter or other unusual access requirements; if these charges or expenses
are reasonably incurred by Motorola in rendering the Services, Customer agrees to reimburse Motorola
for those charges and expenses.
Section 7 CUSTOMER CONTACT
Customer will provide Motorola with designated points of contact (list of names and phone numbers) that
will be available twenty-four (24) hours per day, seven (7) days per week, and an escalation procedure to
enable Customer's personnel to maintain contact, as needed, with Motorola.
Section 8 PAYMENT
Unless alternative payment terms are stated in this Agreement, Motorola will invoice Customer in
advance for each payment period. All other charges will be billed monthly, and Customer must pay each
invoice in U.S. dollars within twenty (20) days of the invoice date. Customer will reimburse Motorola for
all property taxes, sales and use taxes, excise taxes, and other taxes or assessments that are levied as a
result of Services rendered under this Agreement (except income, profit, and franchise taxes of Motorola)
by any governmental entity.
At the end of the first year from the Effective Date and each year after, a CPI percentage change
calculation shall be performed. Should the annual inflation rate increase greater than 3% during the
previous year, Motorola shall have the right to increase the current years and all future years'
maintenance prices by the consumer price increase ("CPI") increase amount exceeding 3%. The All
Urban Consumers-Denver-Boulder-Greeley, CO Consumer Price Index (Series ID CUURA433SA0,
CUUSA433SA0, All Items, Not seasonally adjusted with Base Period 1982-1984=100) shall be used as
the measure of CPI for this price adjustment. The CPI percentage change calculation will take place
once the annual average for each new year has been posted by the Bureau of Labor Statistics.
Section 9 WARRANTY
Motorola warrants that its Services under this Agreement will be free of defects in materials and
workmanship for a period of ninety (90) days from the date the performance of the Services are
completed. In the event of a breach of this warranty, Customer's sole remedy is to require Motorola to re-
perform the non-conforming Service or to refund, on a pro-rata basis, the fees paid for the non-
conforming Service. MOTOROLA DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE.
Section 10 DEFAULT/TERMINATION
10.1. If either party defaults in the performance of this Agreement, the other party will give to the non-
performing party a written and detailed notice of the default. The non-performing party will have thirty
(30) days thereafter to provide a written plan to cure the default that is acceptable to the other party and
begin implementing the cure plan immediately after plan approval. If the non-performing party fails to
provide or implement the cure plan, then the injured party, in addition to any other rights available to it
under law, may immediately terminate this Agreement effective upon giving a written notice of termination
to the defaulting party.
10.2. Any termination of this Agreement will not relieve either party of obligations previously incurred
pursuant to this Agreement, including payments which may be due and owing at the time of termination.
All sums owed by Customer to Motorola will become due and payable immediately upon termination of
this Agreement. Upon the effective date of termination, Motorola will have no further obligation to provide
Services.
10.3 The Parties agree that the annual fees for the Services are based upon the assumption that this
Agreement will be in effect for the full 5 year term; and if the Agreement is terminated before the end of
the term, then a termination will be assessed equal to 5% of the annual price times the number of years
the maintenance contract has been in effect ("Termination Fee"). The Termination Fee will be payable
upon early termination and is not a penalty, but rather is a charge to compensate Motorola for Customer's
failure to satisfy the full term on which the maintenance pricing was based.
Section 11 LIMITATION OF LIABILITY
Except for personal injury or death, Motorola's total liability, whether for breach of contract, warranty,
negligence, strict liability in tort, or otherwise, will be limited to the direct damages recoverable under law,
but not to exceed the price of twelve (12) months of Service provided under this Agreement. ALTHOUGH
THE PARTIES ACKNOWLEDGE THE POSSIBILITY OF SUCH LOSSES OR DAMAGES, THEY AGREE
THAT MOTOROLA WILL NOT BE LIABLE FOR ANY COMMERCIAL LOSS; INCONVENIENCE; LOSS
OF USE, TIME, DATA, GOOD WILL, REVENUES, PROFITS OR SAVINGS; OR OTHER SPECIAL,
INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES IN ANY WAY RELATED TO OR ARISING
FROM THIS AGREEMENT OR THE PERFORMANCE OF SERVICES BY MOTOROLA PURSUANT TO
THIS AGREEMENT. No action for contract breach or otherwise relating to the transactions contemplated
by this Agreement may be brought more than one (1) year after the accrual of the cause of action, except
for money due upon an open account. This limitation of liability will survive the expiration or termination
of this Agreement and applies notwithstanding any contrary provision.
Section 12 EXCLUSIVE TERMS AND CONDITIONS
12.1. This Agreement supersedes all prior and concurrent agreements and understandings between
the parties, whether written or oral, related to the Services, and there are no agreements or
representations concerning the subject matter of this Agreement except for those expressed herein. The
Agreement may not be amended or modified except by a written agreement signed by authorized
representatives of both parties.
12.2. Customer agrees to reference this Agreement on any purchase order issued in furtherance of this
Agreement, however, an omission of the reference to this Agreement will not affect its applicability. In no
event will either party be bound by any terms contained in a Customer purchase order,
acknowledgement, or other writings unless: the purchase order, acknowledgement, or other writing
specifically refers to this Agreement; clearly indicate the intention of both parties to override and modify
this Agreement; and the purchase order, acknowledgement, or other writing is signed by authorized
representatives of both parties.
Section 13 PROPRIETARY INFORMATION; CONFIDENTIALITY; INTELLECTUAL PROPERTY
RIGHTS
13.1. Any information or data in the form of specifications, drawings, reprints, technical information or
otherwise furnished to Customer under this Agreement will remain Motorola's property, will be deemed
proprietary, will be kept confidential, and will be promptly returned at Motorola's request. Customer may
not disclose, without Motorola's written permission or as required by law, any confidential information or
data to any person, or use confidential information or data for any purpose other than performing its
obligations under this Agreement. The obligations set forth in this Section survive the expiration or
termination of this Agreement.
13.2. Unless otherwise agreed in writing, no commercial or technical information disclosed in any
manner or at any time by Customer to Motorola will be deemed secret or confidential. Motorola will have
no obligation to provide Customer with access to its confidential and proprietary information, including
cost and pricing data.
13.3. This Agreement does not grant directly or by implication, estoppel, or otherwise, any ownership
right or license under any Motorola patent, copyright, trade secret, or other intellectual property, including
any intellectual property created as a result of or related to the Equipment sold or Services performed
under this Agreement.
Section 14 FCC LICENSES AND OTHER AUTHORIZATIONS
Customer is solely responsible for obtaining licenses or other authorizations required by the Federal
Communications Commission or any other federal, state, or local government agency and for complying
with all rules and regulations required by governmental agencies. Neither Motorola nor any of its
employees is an agent or representative of Customer in any governmental matters.
Section 15 COVENANT NOT TO EMPLOY
During the term of this Agreement and continuing for a period of two (2) years thereafter, Customer will
not hire, engage on contract, solicit the employment of, or recommend employment to any third party of
any employee of Motorola or its subcontractors without the prior written authorization of Motorola. This
provision applies only to those employees of Motorola or its subcontractors who are responsible for
rendering services under this Agreement. If this provision is found to be overly broad under applicable
law, it will be modified as necessary to conform to applicable law.
Section 16 MATERIALS, TOOLS AND EQUIPMENT
All tools, equipment, dies, gauges, models, drawings or other materials paid for or furnished by Motorola
for the purpose of this Agreement will be and remain the sole property of Motorola. Customer will
safeguard all such property while it is in Customer's custody or control, be liable for any loss or damage
to this property, and return it to Motorola upon request. This property will be held by Customer for
Motorola's use without charge and may be removed from Customer's premises by Motorola at any time
without restriction.
Section 17 GENERAL TERMS
17.1. If any court renders any portion of this Agreement unenforceable, the remaining terms will
continue in full force and effect.
17.2. This Agreement and the rights and duties of the parties will be interpreted in accordance with the
laws of the State in which the Services are performed.
17.3. Failure to exercise any right will not operate as a waiver of that right, power, or privilege.
17.4. Neither party is liable for delays or lack of performance resulting from any causes that are beyond
that party's reasonable control, such as strikes, material shortages, or acts of God.
17.5. Motorola may subcontract any of the work, but subcontracting will not relieve Motorola of its
duties under this Agreement.
17.6. Except as provided herein, neither Party may assign this Agreement or any of its rights or
obligations hereunder without the prior written consent of the other Party, which consent will not be
unreasonably withheld. Any attempted assignment, delegation, or transfer without the necessary consent
will be void. Notwithstanding the foregoing, Motorola may assign this Agreement to any of its affiliates or
its right to receive payment without the prior consent of Customer. In addition, in the event Motorola
separates one or more of its businesses (each a "Separated Business"), whether by way of a sale,
establishment of a joint venture, spin-off or otherwise (each a "Separation Event"), Motorola may, without
the prior written consent of the other Party and at no additional cost to Motorola, assign this Agreement
such that it will continue to benefit the Separated Business and its affiliates (and Motorola and its
affiliates, to the extent applicable)following the Separation Event.
17.7. THIS AGREEMENT WILL RENEW, FOR AN ADDITIONAL ONE (1) YEAR TERM, ON EVERY
ANNIVERSARY OF THE START DATE UNLESS EITHER THE COVER PAGE SPECIFICALLY STATES
A TERMINATION DATE OR ONE PARTY NOTIFIES THE OTHER IN WRITING OF ITS INTENTION TO
DISCONTINUE THE AGREEMENT NOT LESS THAN THIRTY (30) DAYS OF THAT ANNIVERSARY
DATE. At the anniversary date, Motorola may adjust the price of the Services to reflect its current rates.
17.8. If Motorola provides Services after the termination or expiration of this Agreement, the terms and
conditions in effect at the time of the termination or expiration will apply to those Services and Customer
agrees to pay for those services on a time and materials basis at Motorola's then effective hourly rates.
17.9 If funds are not appropriated and budgeted in any fiscal year for payments due under this
Agreement, Customer will immediately notify Motorola of such occurrence and this Agreement shall
terminate on the last day of the fiscal year for which the appropriation was made without penalty or
expense to the Customer of any kind whatsoever, except to the extent that Customer has received a
discount for a multi-year purchase. To the extent Motorola has delivered Equipment or performed
Services prior to the last day of the fiscal for which the appropriation was made, Customer shall be liable
for such Equipment and Services.
17.10 Motorola agrees that it is an independent contractor and that Motorola's officers, agents or
employees will not become employees of County, nor entitled to any employee benefits from County as a
result of the execution of this Agreement. Motorola shall perform its duties hereunder as an independent
contractor. Motorola shall be solely responsible for its acts and those of its agents and employees for all
acts performed pursuant to this Agreement. Motorola, its employees and agents are not entitled to
unemployment insurance or workers' compensation benefits through County and County shall not pay for
or otherwise provide such coverage for Motorola or any of its agents or employees.
17.11 No term or condition of this contract shall be construed or interpreted as a waiver, express or
implied, of any of the immunities, rights, benefits, protections or other provisions, of the Colorado
Governmental Immunity Act§§24-10-101 et seq., as applicable now or hereafter amended.
17.12 This Agreement shall not be valid until it has been approved by the Board of County
Commissioners of Weld County, Colorado or its designee.
® MOTOROLA
Statement of Work
Infrastructure Repair with Advanced Replacement
1.0 Description of Services
Infrastructure Repair with Advanced Replacement is a repair service for Motorola and select third party
Infrastructure as set forth in the applicable attached Exhibit(s), all of which are hereby incorporated into this
Statement of Work (SOW) by this reference. Infrastructure may be repaired down to the Component level, as
applicable, at the Motorola Infrastructure Depot Operations (IDO). At Motorola's discretion, select third party
Infrastructure may be sent to the original equipment manufacturer or third party vendor for repair. If
Infrastructure is no longer supported by the original equipment manufacturer or third party vendor, Motorola
may replace Infrastructure with similar Infrastructure,when possible.
When available,Motorola will provide Customer with an Advanced Replacement unit(s) or FRU(s)in exchange
for Customer's malfunctioning FRU(s). Non-standard configurations, Customer-modified Infrastructure and
certain third party Infrastructure are excluded from Advanced Replacement service. Malfunctioning FRU (s)
will be evaluated and repaired by 1DO and returned to IDO FRU inventory upon completion of repair.
The terms and conditions of this SOW are an integral part of Motorola's Service Terms and Conditions or other
applicable agreement to which it is attached and made a part thereof by this reference.
2.0 Motorola has the following responsibilities:
2.1. Use commercially reasonable efforts to maintain an inventory of FRU.
2.2. Provide new or reconditioned units as FRU to Customer or Servicer, upon request and subject to
availability. The FRU will be of similar kit and version,and will contain like boards and chips,as the
Customer's malfunctioning Infrastructure.
2.3. Program FRU to original operating parameters based on templates provided by Customer as required in
Section 3.5. If Customer template is not provided or is not reasonably usable,a standard default template
will be used.
2.4. Properly package and ship Advanced Replacement FRU from IDO or select third party FRU inventory to
Customer specified address.
2.4.1. During normal operating hours of Monday through Friday 7:00am to 7:00pm CST, excluding
holidays,FRU will be sent next day air via Federal Express Priority Overnight or UPS Red,unless
otherwise requested. Select third party FRU may ship second day air via Federal Express Priority
Overnight or UPS red as noted in the attached exhibit(s). Motorola will pay for such shipping,
unless Customer requests shipments outside of the above mentioned standard business hours
and/or carrier programs,such as NFO(next flight out). In such cases,Customer will be subject to
shipping and handling charges.
2.4.2. When sending the Advanced Replacement FRU to Customer,provide a return air bill in order for
Customer to return the Customer's malfunctioning FRU. The Customer's malfunctioning FRU
will become property of IDO or select third party and the Customer will own the Advanced
Replacement FRU.
2.4.3. When sending a Loaner FRU to Customer, IDO will not provide a return air bill for the
malfunctioning Infrastructure. The Customer is responsible to arrange and pay for shipping the
malfunctioning Infrastructure to IDO. IDO will repair and return the Customer's Infrastructure
and will provide a return air bill for the customer to return IDO's Loaner FRU.
2.5. Provide repair return authorization number upon Customer request for Infrastructure that is not classified
as an Advanced Replacement or Loaner FRU.
2.6. Receive malfunctioning Infrastructure from Customer and document its arrival,repair and return.
2.7. Perform the following service on Motorola Infrastructure:
2.7.1. Perform an operational check on the Infrastructure to determine the nature of the problem.
MOTOROLA
2.7.2. Replace malfunctioning FRU or Components.
2.7.3. Verify that Motorola Infrastructure is returned to Motorola manufactured specifications,as applicable
2.7.4. Perform a Box Unit Test on all serviced Infrastructure.
2.7.5. Perform a System Test on select Infrastructure.
2.8. Provide the following service on select third party Infrastructure:
2.8.1. Perform pre-diagnostic and repair services to confirm Infrastructure malfunction and eliminate
sending Infrastructure with no trouble found (NTF) to third party vendor for repair, when
applicable.
2.8.2. Ship malfunctioning Infrastructure to the original equipment manufacturer or third party vendor
for repair service,when applicable.
2.8.3. Track Infrastructure sent to the original equipment manufacturer or third party vendor for service.
2.8.4. Perform a post-test after repair by Motorola, original equipment manufacturer, or third party
vendor to confirm malfunctioning Infrastructure has been repaired and functions properly in a
Motorola System configuration,when applicable.
2.9. Re-program repaired Infrastructure to original operating parameters based on templates provided by
Customer as required by Section 3.5. If Customer template is not provided or is not reasonably usable, a
standard default template will be used.If IDO determines that the malfunctioning Infrastructure is due to a
Software defect, IDO reserves the right to reload Infrastructure with a similar Software version.
Enhancement Release(s), if needed, are subject to additional charges to be paid by Customer unless the
Customer has a Motorola Software Subscription agreement.
2.10.Properly package repaired Infrastructure unless Customer's malfunctioning FRU was exchanged with an
111O FRU.Motorola will return Customer's FRU(s) to IDO's FRU inventory,upon completion of repair.
2.11.Ship repaired Infrastructure to the Customer specified address during normal operating hours set forth in
2.4.1. FRU will be sent two-day air unless otherwise requested. Motorola will pay for such shipping,
unless Customer requests shipments outside of the above mentioned standard business hours and/or
carrier programs, such as NFO (next flight out). In such cases, Customer will he subject to shipping and
handling charges.
3.0 Customer has the following responsibilities:
3.1. Contact or instruct Servicer to contact the Motorola System Support Center (SSC) and request an
Advanced Replacement,or Loaner FRU and a return authorization number(necessary for all non-
Advanced Replacement repairs) prior to shipping malfunctioning Infrastructure or third party
Infrastructure named in the applicable attached Exhibit.
3.1.1. Provide model description,model number,serial number, type of System and Firmware version,
symptom of problem and address of site location for FRU or Infrastructure.
3.1.2. Indicate if Infrastructure or third party Infrastructure being sent in for service was subjected to
physical damage or lightning damage.
3.1.3. Follow Motorola instructions regarding inclusion or removal of Firmware and Software
applications from Infrastructure being sent in for service.
3.1.4. Provide Customer purchase order number to secure payment for any costs described herein.
3.2 Pay for shipping of Advanced Replacement or Loaner FRU from IDO if Customer requested shipping
outside of standard business hours or carrier programs set forth in section 2.4.1.
3.3 Within five (5) days of receipt of the Advanced Replacement FRU front IDO's FRU inventory, properly
package Customer's malfunctioning Infrastructure and ship the malfunctioning Infrastructure to IDO for
evaluation and repair as set forth in 2.7. Customer must send the return air bill, referenced in 2.4.2 above
back to IDO in order to ensure proper tracking of the returned Infrastructure. Customer will be subject to a
replacement fee for malfunctioning Infrastructure not properly returned. For Infrastructure and/or third
party Infrastructure repairs that are not exchanged in advance,properly package Infrastructure and ship the
malfunctioning FRU, at Customer's expense and risk of loss to Motorola. Customer is responsible for
properly packaging the Customer malfunctioning Infrastructure FRU to ensure that the shipped
Infrastructure arrives un-damaged and in repairable condition. Clearly print the return authorization
number on the outside of the packaging.
® MOTOROLA
3.4 If received, Customer must properly package and ship Loaner FRU back to IDO within five(5)days of
receipt of Customer's repaired FRU.
3.5 Maintain templates of Software/applications and Firmware for reloading of Infrastructure as set forth in
paragraph 2.3 and 2.9.
3.6 For Digital In-Car Video Infrastructure,remove video from equipment prior to sending Infrastructure in for
repair. Video retrieval is a separate service and is not included as part of this SOW. Additional services and
fee applies.
3.7 Cooperate with Motorola and perform all acts that are reasonable or necessary to enable Motorola to
provide the Infrastructure Repair with Advanced Replacement services to Customer.
4.1 In addition to any exclusions named in Section 5 of the Service Terms and Conditions or in any other
underlying Agreement to which this SOW is attached, the following items are excluded from Infrastructure
Repair with Advanced Replacement:
1. All Infrastructure over seven(7)years from product cancellation date.
2. All Broadband/WiNS Infrastructure three(3)years from product cancellation date.
3. Physically damaged Infrastructure.
4. Third party Equipment not shipped by Motorola.
5. Consumable items including,but not limited to,batteries,connectors,cables,tone/ink cartridges.
6. Video retrieval from Digital In-Car Video equipment.
7. Test equipment.
8. Racks,furniture and cabinets.
9. Firmware and/or Software upgrades.
QMOTOROLA
ASTRO®25 Infrastructure Inclusions,Exclusions,Exceptions and Notes
Exhibit
Antenna Systems Excludes all Equipment such as bi-directional amplifiers.multicouplers,combiners,tower top pre-
amplifiers,antennas,cables,towers,tower lighting,and transmission lines
Backhaul Includes PIP(Point-to-Point Wireless)PIP 49600 and PTP 800 licensed series
Excludes all other PTP technologies
Base Station(s)and Repeater(s) Includes Quantar,MTR3000,STR3000.GfR8000,GTR8000 HPD,IntelliRepeater, Network
Management(Please refer to the SOW for details)is not available on all stations.
Quantar high power booster power amplifier,power supply and control hoard
Excludes Fan Modules,Dual Circulator Tray,Site RMC Tray
Central Electronics Bank(s) Includes Logging Recorder Interface and Network Hub
Excludes all other technologies
see SOW specifically for NICE logging recorders
Channel Bank(s) Includes Premisys,Telco, IMACS models 600,800.Excludes Siemens
Comparator(s) Includes Spectratac,Digitac.and ASTRO-tac 960O.ASTRO-tac 3000,GMC8000,Comparators.
Computer(s)/Workstations/Modems Includes computers(Pentium I,II,III,IV)directly interface with or control the communications System,
including Systemwatch IL PT800 tablet HP x1100,HPx2I00,HP xw4000-4600, I IPz400,HP VL600,
HP V1,800,HPz400. ML850 laptop,MW810,ML900 laptop,ML910laptop,Compaq XW4000.
Includes keyboards,mice,trackballs.
Excludes all other laptop and desktop computer technologies and all 286,386,486 computers;defective
or phosphor-burned cathode ray tubes CRT(s)and bumed-in flat panel display image retention,
Console(s) Includes Centracom Gold Elite, MCC7500, MCC5500,MIP5000,VPM,as part of complete
communication System—including headset jacks.dual footswitches,and gooseneck microphones.
Excludes cables
Controller-trunking Includes SmartNet II prime and remote controllers,MTC3600.GCP8000,Site Controller PSC9600,
CSC7000,MTC9600,MZC3600,MZC5000(Includes Netra240&T5220).
Excludes SSMT and SCMS controllers.CD ROM Drive,Fan"Fray
Dictaphones and Recording Excludes all types and models.
Equipment
Digital Interface Unit(s) Included
Digital Signaling Modem(s) Included upon modem model availability
Digital Voice Modem(s) Included upon modem model availability
Embassy Switch Includes AEI3,AIMI,ZAMBI,AMB
Firewalls Includes Norte!Alteon ASF5105,5106,Juniper SS520,ISSG140,SSG5,ISGI000C,ISG2000
Intrusion Detector Includes Proventia 201 Linux IDSS,Proventia CX4002C
ISSI Gateway Includes T5220 Sun server Solaris 10 OS
Links Includes PTP 49600 and 800 licensed series
Logging Recorder Excludes all technologies see SOW specifically for NICE logging recorders
Management Terminals Includes computers(Pentium I,II,Ill,IV)that directly interface with or control the communications
System,including Systemwatch II.
Excludes laptop computers and all 286,386.486 computers.
MBEX(s)or NOVA Interconnect Included
Microwave Equipment. Excluded from service agreement but may be repaired on an above contract,time and material basis.All
I;quipment must be shipped to I DO.
Excludes any on-site services.
Monitor(s) Includes all Motorola certified monitors connected to computers that directly interface with or control
the communications System.
Excludes defective or phosphor-burned cathode ray tubes CRT(s)and burned-in flat panel displays
image retention,as well as monitors that were not shipped by Motorola and/or cannot be confirmed by a
Motorola factory order number.
Motobridge Included
Moscad Includes NEM(Network Fault Management),as part of communication System only,R"CU,SDM Site
Manager RTU. Standalone MOSCAD and System Control and Data Acquisition(SCADA)must be
quoted separately. Includes FSA4000.
Excludes all other fire alarming systems.
® MOTOROLA
ASTRO 25 Infrastructure Inclusions,Exclusions,Exceptions and Notes
Repair cont.
Network Fault Management Includes Full Vision,Unified Event Manager
Excludes NMC
Gateway Includes PDG:CPX8216,IVD&HPD PDG on HP DL360, MOTORRIDGE
Printer(s) Includes printers that directly interface with the communications system.
RAS(s) Excludes RAS 1100, 1 101 and 1102
Receiver(s) Includes Quantar,MTR2000 and ASTRO-CAC,GPW8000,GTR8000,GTR8000 HPD Receivers.
Excludes Fan Modules,Dual Circulator Tray,Site RMC Tray
Routers Includes GGM8000,ST5500,ST5598,S2500-S6000
Servers Includes Nctra 240,Netra T5220, cPCI, HP DL360,HP ML370,IIP MLI 10,HP ML530, HP TC2110,
2120 HP InfoVista Server. 188000 series, LX4000 series, Intel Server TSRL-T2, TIGPR2U,Proventia
201 Linux IDSS,Proventia GX4002C,Trak9l00.
Network Management Server includes cPCI Chassis, Power Supply,Fan'Fray, Controller Hard Drive,
CD ROM Drive, Tape Drive, CPU, Client PC's. Core Security Management Server, Firewall Servers,
Intrusion Detection Sensor Server.
Excludes Dell Servers, Monitors, Memory Module 0182915Y02, Rear Fan RLN5352, Central Process
Card 0182915Y01
Simulcast Distribution Amplitier(s) Included
Site Frequency Standard(s) Includes Rubidium,GPS and Netclocks systems sold with the Motorola System.
Secure Includes KMF crypto card,end to end Cryptor for IVD PDEG Cryptr
SMARTX Includes V PM
Switch Includes Nortel Passport PBX,Cisco Catalyst 6509, I IP 5308 LAN switch, I IP ProCurve Switch 2524,
2650,2626,I IP3500,I IP2610,3Com PS40,SS1100
Telco PBX Includes Avaya Difinity PBX,S8300,S8500, Intel Server(ACSS),TSRLT2,TIGPR2U
Terminal Servers Includes IR8000,LX4000S,LX4000T,Paradyne
Universal Simulcast Controller Included
Interface(s)
UPS Systems Excluded from service agreements but may be repaired on an above contract,time and material basis.
All UPS Systems must be shipped to IDO for repair.
Excludes batteries and any on-site services.
Workstation Included
MOTOROLA
SmartZone System Inclusions,Exclusions,Exceptions and Notes
Infrastructure Exhibit
Antenna Systems Excludes all Equipment such as bi-directional amplifiers,multicouplers.combiners,tower top pre-
amplifiers.antennas,cables,towers,tower lighting,and transmission lines.
Base Station(s)and Repeater(s) Includes: Quantar,Quantr,Digital.M IR2000 ONLY.
Central Electronics Bank(s) Includes Logging Recorder,Interface and Network Hub
Excludes all other technologies
see SOW specifically for NICE logging recorders
Channel Bank(s) Includes Premisys and Telco
Excludes Siemens
Comparator(s) Includes Spectratac,Digitac,and ASTRO-tac Comparators
Computcr(s) Includes computers(Pentium I,II,III,IV)that directly interface with or control the communications
System,including Systemwatch II,keyboards,mice and trackballs.
Excludes laptop computers and all 286,386,486 computers,defective or phosphor-burned cathode ray
tubes CRT(s)and burned-in flat panel display image retention.
Console(s) Includes Centracom Gold Elite,MCC7500,MCC5500,MIP5000 as part of complete communication
System—including headset jacks,dual footswitches,and gooseneck microphones.
Excludes cables
Controller(s)=franking Includes SmartNet II prime and remote controllers.
Excludes SSMT and SCMS controllers.
Dictaphones, Logging Recorders Excludes all technologies
and Recording Equipment see SOW specifically for NICE logging recorders
Digital Interface Unit(s) Included
Digital Signaling Modem(s) Included upon modem model availability
Digital Voice Modem(s) Included upon modem model availability
Embassy Switch Includes AEB,AIMI,ZAMBI,AMI3
Management Terminals Includes computers(Pentium I,II,Ill,IV)that directly interface with or control the communications
System.including Systemwatch II.
Excludes laptop computers and all 286.386,486 computers.
MBEX(s)or NOVA Interconnect Included
Microwave Equipment. Excluded from service agreement but may be repaired on an above contract,time and material basis.All
Equipment must be shipped to IDO.
Excludes any on-site services.
Monitor(s) Includes all Motorola certified monitors connected to computers that directly interface with or control the
communications System.
Excludes defective or phosphor-burned cathode ray tubes CRT(s)and burned-in flat panel displays image
retention as well as monitors that were not shipped by Motorola and/or cannot be confirmed by a
Motorola factory order number.
Moscad Includes NEM(Network Fault Management),as part of communication System only. Standalone
MOSCAD and System Control and Data Acquisition(SCADA)must be quoted separately. Includes
FSA4000.
Excludes all other lire alarming systems.
Motobridge Included
Network Fault Management Includes Full Vision
Excludes N MC
Printer(s) Includes printers that directly interface with the communications System.
RAS(s) Excludes RAS 1100. 1101 and 1 102
Receiver(s) Includes Quantar and M1R2000,ASTRO-TAC Receivers
Simulcast Distribution Included
Amplifier(s)
Site Frequency Standard(s) Includes Rubidium.GPS and Netclocks systems sold with the Motorola System.
Excludes MFS-Rubidium Standard Network Time and Frequency devices
Universal Simulcast Controller Included
Interface(s)
UPS Systems. Excluded from service agreements but may be repaired on an above contract,time and material basis.All
UPS Systems must be shipped to IDO for repair.
Excludes batteries and any on-site services.
® MOTOROLA
SmartZone System Inclusions,Exclusions,Exceptions and Notes
Infrastructure cont.
Zone Manager Excludes HP715/33,HP 715/50 servers.
Excludes x-terminals NDS I4C and NDSI 7C
Zone Controller(s) Includes console terminals.
Excludes all Sun/IMP hard drives except TLN3495A 08201 GB drive as well as the following
SUN/IMP CPUSETs:TLN3278B 0406,TLN3343A 0424 and I I,N3278A 0181/0389.
® MOTOROLA
SmartNet System Inclusions,Exclusions,Exceptions and Notes
Infrastructure Exhibit
Antenna Systems Excludes all Equipment such as bi-directional amplifiers,multicouplers,combiners,tower top
pre-amplifiers,antennas,cables,towers,tower lighting,and transmission lines
Base Station(s)and Includes Quantar,Quantro,Digital MSF5000,MTR2000,and Desktrac L35SUM7000-T
Repeater(s) Repeaters ONLY. Network Management(please refer to the SOW for details)is not available on
all stations.
Central Electronics Bank(s) Includes Logging Recorder Interface and Network Hub
Excludes all other technologies
see SOW specifically for NICE logging recorders
Channel Bank(s) Includes Premisys and Telco.Excludes Siemens
Comparator(s) Includes Spectratac,Digitac,and ASTRO-tac Comparators.
Computer(s) Includes computers(Pentium I,II,Ill, IV)directly interface with or control the communications
System,including Systemwatch II,keyboards,mice and trackballs,Excludes defective or
phosphor-burned cathode ray tubes CRT(s)and burned-in flat panel display image retention.
Console(s) Includes Centracom Gold Elite,MCC7500,MCC5500,MIP5000 as part of complete
communication System—including headset jacks,dual footswitches,and gooseneck
microphones.Excludes cables
Controller-trunking Includes SmartNet II prime and remote controllers.
Excludes SSMT and SCMS controllers.
Dictaphones,I,ogging Excludes all technologies
Recorders and Recording see SOW specifically for NICE logging recorders
Equipment
Digital Interface Unit(s) Included
Digital Signaling Modem(s) Included upon modem model availability
Digital Voice Modem(s) Included upon modem model availability
Embassy Switch Includes AEB,AIMI,%AMI31,AMB
Management Terminals Includes computers(Pentium 1,II,III, IV)directly interface with or control the communications
System,including Systemwatch II.
Excludes laptop computers and all 286,386,486 computers.
MBEX(s)or NOVA Included
Interconnect
Microwave Equipment. Excluded from service agreement but maybe repaired on an above contract,time and material
basis.All Equipment must be shipped to IDO.
Excludes any on-site services.
Monitor(s) Includes all Motorola certified monitors connected to computers that directly interface with or
control the communications System.
Excludes defective or phosphor-burned cathode ray tubes CRT(s)and burned-in flat panel
displays image retention as well as monitors not shipped by Motorola and/or cannot be
con tinned by a Motorola factory order number.
Moscad INFM(Network Fault Management),as part of communication System only. Standalone
MOSCAD and System Control and Data Acquisition(SCADA)must be quoted separately.
Includes FSA4000.
Excludes all other lire alarming systems.
Motobridge Included
Network Fault Management Includes Full Vision.
Excludes NMC
Printer(s) Includes printers that directly interface with the communications System.
RAS(s) Excludes RAS 1100, 1101 and 1102
Receiver(s) Includes Quantar,MTR2000 and ASTRO-TAC Receivers.
® MOTOROLA
SmartNet System Inclusions,Exclusions,Exceptions and Notes
Infrastructure cont.
Simulcast Distribution Included
Amplifier(s)
Site Frequency Standard(s) Includes Rubidium.GPS and Netclocks systems sold with the Motorola System.
Excludes MFS-Rubidium Standard Network Time and Frequency devices
Universal Simulcast Controller Included
Interface(s)
UPS Systems. Excluded from service agreements but may be repaired on an above contract,time and
material basis.All UPS Systems must be shipped to ID()for repair.
Excludes batteries and any on-site services.
MOTOROLA
Broadband Inclusions,Exclusions, Exceptions and Notes
Infrastructure Exhibit
Access Points Includes PMP(Canopy),Motomesh Duo,Motomesh Quattro,Meshcam,Motomesh Solo,Motomesh AP7181
intelligent access points.
Excludes all other technologies
Backhaul Includes PMP(Canopy)and PTP(Point-to-Point Wireless)PEP 49600 and 800 licensed series
Excludes all other technologies
Cables,connectors and testers Excluded
Cameras Includes Meshcam
Excludes all other technologies, fixed black&white,color,pan tilt zoom analog,pan tilt zoom IP,fixed
hybrid(IP and Analog)cameras
Cluster Management Modules Includes PMP(Canopy).
(CMM) Excludes all other technologies
Digital Video Recorder Includes Mobile Video Enforcer
Excludes all other technologies
Docking Station Includes Mobile Video Enforcer
Excludes all other technologies
UPS Synch Box Excluded
Links Includes PIP 49600 and 800 licensed series
Mobile Internet Switching Excluded
Controller(MISC)
Modems Includes Mobile Video Enforcer
Excludes all other technologies
Monitors Includes Mesh,MotoMesh
Excludes all other technologies
Mounting Bracket Excluded
Multiplexers Excluded
Network Interface Card Excludes RAD data multiplexers
Network Switches Includes Mesh,MotoMesh.Meshcam
Excludes all other technologies
Networking Enablers Included
Personal Tracking Device Excludes Asymmetric DSI,Broadband Gateway,Asymmetric Customer Premise Equipment,Symmetric DSI.
Broadband Gateway,Symmetric DSL-CPE's and accessories
Power Supply Includes MeshTrack
Excludes all other technologies
Reflector I lardware Kit Included
Server Excluded
Software Included HP DL360,Mobile Video Enforcer system server
Excludes all other technologies
Subscriber Modules Excluded
Surge Suppressor/I.PU Includes,PMP(Canopy)
Excludes all other technologies
UPS Excluded
Video Recording System Excluded from service agreements but maybe repaired on an above contract,time and material basis. All
UPS Systems must be shipped to IDO for repair. Excludes batteries and any one-site services.
Wireless Router AC and DC Includes Mobile Video Enforcer
Input Excludes all other technologies
® MOTOROLA
Conventional System Infrastructure Inclusions,Exclusions,Exceptions and Notes
Exhibit
Antenna Systems Excludes all Equipment such as bi-directional amplifiers,multicouplers,combiners,tower top
pre-amplifiers,antennas,cables,towers,tower lighting,and transmission lines
Base Station(s)and Repeater(s) Quantar,Quantro,MTR2000,MTR3000,GTR8000 including IPCCG W.
Excludes MICOR and MSF5000
Central Electronics Bank(s) Includes logging recorder interface and network hub
Excludes all other technologies
see SOW specifically for NICE logging recorders
Channel Bank(s) Includes Premisys and Telco.Excludes Siemens
Comparator(s) Includes Spectratac, Digitac, ASTRO-tac,GMC8000.
Computer(s) Includes computers(Pentium I,II,III, IV)directly interface with or control the communications
System,including Systemwatch El,keyboards,mice and trackballs.
Excludes laptop computers and all 286,386,486 computers.
Excludes defective or phosphor-burned cathode ray tubes CRT(s)and burned-in flat panel
display image retention.
Console(s) Includes Centracom Gold Elite,MCC7500,MCC5500.MIP5000 as part of complete
communication System—including headset jacks,dual footswilches,and gooseneck
microphones.
Excludes cables and Commandstar mother board CDN6271.Commandstar and Commandstar
l.ite are also excluded as a conventional system operator position but can be covered when
services are purchased separately.
Dictaphones,Logging Recorders and Excludes all technologies
Recording Equipment see SOW specifically for NICE logging recorders
Digital Interface Unit(s)(DIU) Included
Digital Signaling Modem(s) Included upon modem model availability
Embassy Switch Includes AEB,AIMI,%AMBI,AMB
Microwave Equipment. Excluded from service agreement but may be repaired on an above contract,time and material
basis.All equipment must be shipped to IDO.
Excludes any on-site services.
Monitor(s) Includes all Motorola certified monitors connected to computers that directly interface with or
control the communications System.
Excludes defective or phosphor-burned cathode ray tubes CRI(s)(s)and burned-in flat panel
displays image retention as well as monitors not shipped by Motorola and/or cannot be
confirmed by a Motorola factory order number.
Moscad Includes NEM(Network Fault Management),as part of communication System only.
Standalone MOSCAD and System Control and Data Acquisition(SCADA)must be quoted
separately.Includes FSA4000
Excludes all other fire alarming systems.
Motobridge Included
Printer(s) Includes printers that directly interface with the communications System.
Receiver(s) Includes Quantar,M IR2000,ASTRO-TAC,GPW8000 receivers.
Simulcast Distribution Amplifier(s) Included
Site Frequency Standard(s) Includes Rubidium,GPS and Netclocks systems sold with the Motorola System.
Excludes MFS-Rubidium Standard Network Time and Frequency devices
Universal Simulcast Controller Interface(s) Included
UPS Systems. Excluded from service agreements but may be repaired on an above contract,time and material
basis.All UPS Systems must be shipped to IDO for repair.
Excludes batteries and any on-site services.
® MOTOROLA
Data System Infrastructure Exhibit Inclusions,Exclusions,Exceptions and Notes
Base Station(s)and Repeater(s) Includes Quantar(D553,DBS).GTR8000.
Computer(s) Includes computers(Pentium I, II.III.IV)that directly interface with or control the
communications System.Includes keyboards,mice and trackballs.
Excludes laptop computers and all 286,386,486 computers.
Excludes defective or phosphor-burned cathode ray tubes CRT(s)and burned-in flat panel
display image retention.
Dictaphones,Logging Recorders and Excludes all technologies
Recording Equipment see SOW specifically for NICE logging recorders
Microwave Equipment. Excluded from service agreement but may be repaired on an above contract,time and material
basis.All equipment must be shipped to IDO.Excludes any on-site services.
Monitor(s) Includes all Motorola certified monitors connected to computers that directly interface with or
control the communications System.
Excludes defective or phosphor-burned cathode ray tubes CRT(s)and burned-in flat panel
displays image retention as well as monitors not shipped by Motorola and/or cannot be
confirmed by a Motorola factory order number.
Printer(s) Includes printers that directly interface with the communications System.
Radio Network Controller Includes One(I)RNC and One(I)RNC Console. Redundant RNC's must be quoted
separately.
Excludes RNC 1000,NCP500,NCP2000,NCP2500 and NCP3000.
Site Data Link Modem(s) Included
UPS Systems. Excluded from service agreements but may be repaired on an above contract,time and material
basis.All UPS Systems must be shipped to IDO for repair.Excludes batteries and any on-site
services.
Wireless Network Gateway Excluded from the prime/remote site or system agreement but can be covered when services are
purchased separately.
MOTOROLA
Cassidian Communications Infrastructure Inclusions,Exclusions,Exceptions and Notes
Repair w Advanced Replacement Vesta Pallas,
Vesta Standard(Maars/ComCentrex),Vesta
Meridian and Sentinel Patriot Systems
ACII(Auto Control Unit) Includes Vesta systems only
Excludes Sentinel Patriot
ARU(Alarm Reporting Unit) Included
ALI(Automatic Location Identification)Controller Includes Analog Station Card(s),Called ID Board(s),Conference Board(s),D 1 ME Tone Receiver
Board(s),Digital Station Card(s),E&M Card(s),Ground Loop Start Card(s),MF Receiver Board(s),911
Line Card(s)
ANI(Asynchronous Network Interface)Controller Included
BCM(Business Communication Manager) Includes Vesta Pallas only
Excludes all other technologies
Cable(s) Excluded
CIM(Console Interface Module) Includes Sentinel Patriot
Excludes all other technologies
CRU(Call Record Unit) Included
CIU(CAD Interface Unit) Included
Computer(s)/Workstation Includes computers sourced by Cassidian Communications and sold by Motorola that directly interface
with or control the Cassidian Communications Systems,monitor,sound card,keyboards,mice and
trackballs.
Excludes defective or phosphor-bumed cathode ray tubes(CRT)and burned-in flat panel display image
retention.
Controllers Includes Vesta Standard
Excludes all other technologies
DBU(Data Base Unit) Includes Vesta Standard
Excludes all other technologies
Digital Logging Recorders,Logging Recorders and Recording Includes Pyxis,Cassidian Communications sourced and sold by Motorola
Equipment Excludes all other technologies
see SOW specifically for NICE logging recorders
I lerbie Includes Vesta systems only
Excludes Sentinel Patriot
Line Boosters/Amplifier/Short haul modems Excluded
Modified Network LAN Switch Includes
Modem(s) Includes ALI modem sources and sold by Motorola
Excludes all other technologies
Monitor(s) Includes all Motorola certified monitors connected to computers that directly interface with or control the
communications Systems.
Excludes Non-Certified monitors,defective or phosphor-burned cathode ray tubes(CRT),flat panel
monitors with burned in image retention and monitors not shipped by Motorola and/or cannot be
confirmed by a Motorola factory order number.
M IU(Multi-line Trunk Unit) Includes Vesta Pallas only
Excludes All other technologies
Printer(s) Includes Cassidian Communications sourced and sold by Motorola that directly interface with the
communications System
Power Supplies,PSU(Power Supply Unit) Includes Vesta Pallas,Vesta Standard
Excludes all other technologies
RMU(Remote Maintenance Unit) Includes Vesta Standard only
Excludes all other technologies
Ring Generator(s) Included
Routers Included
RIS(Radio Interlace Subset) Included(note,only works with the llerbie)
Server(s) ALE Includes Vesta servers,Sentinel Patriot
Excludes all other technologies
Telephone(s) Includes 911 and KEM administrator telephone sourced with the 911 System and sold by Motorola.
Excludes Norte'(Avaya)telephone sets
Includes Vesta Standard
TIE(Trunk Interface Unit Excludes all other technologies
® MOTOROLA
Console Only Infrastructure Exhibit Inclusions,Exclusions,Exceptions and Notes
Card Canes Included
Central Electronics Bank(s)(CEB) Includes Logging Recorder Interface and Network Club,Base Interface Module(BIM),Console Operator
Interface Module(COIM),Operator Interface Module(OMI).
Excludes all other technologies
see SOW specifically for NICE logging recorders
Central Electronic Shelf(CES) Included
Computer(s) Includes computers that directly interface with CEB.Includes keyboards,mice and trackballs.Excludes
laptop computers and all 286,386,486 computers.Defective or phosphor-burned cathode ray
tubes CRT(s)and burned-in flat panel display image retention.
Console(s) Includes consoles(CommandSTAR,CommandSTAR lite,Centracom Gold Elite MCC7500,MCC7500 w/
VPM,MCC5500,MII 5000,MC1000,MC2000,MC2500,MC3000)as part of complete communication
System—Including headset jacks,dual footswitches,and gooseneck microphones and Console Interface
Electronics. Excludes cables
Console Audio Box(CAB) Included
Dictaphones,Logging Recorders and Recording Excludes all technologies
Equipment see SOW specifically for NICE logging recorders
Junction Box Included
Microwave Equipment. Excluded from service agreement but may be repaired on an above contract,time and material basis.All
Equipment must he shipped to IDO.
Excludes any on-site services.
Monitor(s) Includes all Motorola certified monitors connected to computers that directly interface with or control the
communications System.
Excludes defective or phosphor-bumed cathode ray tubes CRT(s)and burned-in flat panel displays image
retention as well as monitors not shipped by Motorola and/or cannot be confirmed by a Motorola factory
order number.
Site Frequency Standard(s) Includes Netelocks systems
Excludes MES-Rubidium Standard Network Time and Frequency devices
UPS Systems. Excluded from service agreements but may be repaired on an above contract,time and materal basis.All
UPS Systems must be shipped to IDO for repair.
Excludes batteries and any on-site services.
MOTOROLA
Digital In-Car Video Inclusions,Exclusions,Exceptions and Notes
Infrastructure Exhibit
Cables,connectors and testers Excluded
Cameras Includes 22X Front Camera.Excludes rear cameras
Data Talker Wireless Transmitters Excluded
Digital Video Recorder Includes Base unit running DP-2 software
Data Storage Module Included
I,CD Monitor Includes DP-I &DP-2 versions only
Video Retrieval It is the customer's responsibility to remove the video before sending the DSM into the Motorola
Repair Depot for repair.
Video retrieval is a separate service and is excluded from this SOW.
MOTOTRBO Inclusions,Exclusions,Exceptions and Notes
Infrastructure Exhibit
XRC9000 Controller Included TT2213*single site;TT2215*multi site
*Next day (24 hour)delivery if request is received before 1:00 p.m.CST;
Second day(48 hour)delivery if request is received after 1:00 p.m.CST
MTR3000 Includes'13000
MIP5000 MOTOTRBO Gateway Includes L3598
XR"P9000 Gateway Includes TT2386A
Statement of Work
Network Monitoring, OnSite Infrastructure Response and Dispatch Service
Motorola will provide Network Monitoring, Dispatch Service and OnSite Infrastructure Response services to
Customer Systems. These services are applicable only for the following system types: ASTRO®, ASTRO® 25,
ARC 4000, SmartZone®/OmniLink® v2.0.3 and higher, SmartNet®, Private Data (with a wireless network
gateway)v2.0.3 and higher,and Harmony®Wireless Communications System.
The terms of this Statement of Work (SOW) are an integral part of the Motorola Service Terms and Conditions or
other applicable Agreement(s) with the Customer to which this SOW is appended and made a part thereof by this
reference.
1.0 Description of Services
Network Monitoring is a service designed to electronically monitor Elements of a Communication System for
Events, as set forth in the Monitored Elements Table. When the Motorola System Support Center (SSC)
detects an Event, trained technologists acknowledge and remotely diagnose the Event, and initiate an
appropriate response per the customer profile. Appropriate responses could include, but are not limited to,
continuing to monitor the Event for further development, transferring the Event to Technical Support, or
opening a Case for dispatch of a Servicer. If dispatched, the Servicer will respond at the Customer location
based on pre-defined Severity Levels set forth in the Severity Definitions Table and Response times set forth
in the On-Site Response Time Table in order to Restore the System.
Motorola will provide Case management as set forth herein. The SSC maintains contact with the on-site
Servicer until System Restoral occurs and Case is closed. The SSC will continuously track and manage Case
activity from open to close through an automated Case tracking process.
2.0 Motorola Responsibilities:
2.1. Provide dedicated Connectivity through a private network connection necessary for monitoring
ASTRO and ASTRO25,SmartZone/OmniLink,Private Data,and Harmony Wireless Communications
network types. The Connectivity Matrix set forth in Appendix 1 further describes the Connectivity
options.
2.2. If determined necessary by Motorola,provide Motorola owned equipment for monitoring ASTRO and
ASTRO 25 System elements. If Motorola installs or replaces Motorola owned equipment, the type of
equipment and location installed is listed in the Motorola Owned&Supplied Equipment Table.
2.3. If determined necessary by Motorola,provide Motorola owned equipment for monitoring SmartNet
System elements. If Motorola installs or replaces Motorola owned equipment, the type of equipment
and location installed is listed in the Motorola Owned&Supplied Equipment Table.
2.4. Verify Connectivity and Event monitoring prior to System Acceptance or Start Date.
2.5. Continuously receive data from Customer monitored System and Customer initiated service requests.
2.6. Remotely access the Customer's System to perform remote diagnosis as permitted by Customer pursuant
to section 3.1
2.7. Create a Case,as necessary.Gather information to perform the following:
2.7.1. Characterize the issue
2.7.2. Determine a plan of action
2.7.3. Assign and track the Case to resolution.
2.8. Dispatch a Servicer,as required,by Motorola standard procedures and provide necessary Case
information collected in section 2.7
2.9. Ensure the required personnel have access to Customer information as needed.
2.10. Disable and enable System devices,as necessary,for Servicers.
2.1 I. Servicer will perform the following on-site:
2.1 1.1. Run diagnostics on the Infrastructure or FRU.
2.1 1.2. Replace defective Infrastructure or FRU,as applicable. Customer,Servicer or Motorola may
provide Infrastructure or FRU.
2.11.3. Provide materials, tools, documentation, physical planning manuals, diagnostic/test
equipment and any other requirements necessary to perform the Maintenance service.
2.11.4. If a third party Vendor is needed to Restore the System, the Servicer may accompany that
Vendor onto the Customer's premises.
2.12. Verify with Customer that Restoration is complete or System is functional, if required by Customer's repair
Verification preference described in the Customer Support Plan required by section 3.5. If
Verification by Customer cannot be completed within 20 minutes of Restoration, the Case will be
closed and the Servicer will be released.
2.13. Escalate the Case to the appropriate party upon expiration of a Response time.
2.14. Close the Case upon receiving notification from Customer or Servicer,indicating the Case is resolved.
2.15. Notify Customer of Case Status,as described in the Customer Support Plan required by section 3.5 at
the following Case levels:
2.15.1. Open and closed;or
2.15.2. Open,assigned to the Servicer,arrival of the Servicer on site,deferred or delayed,closed.
2.16. Provide,when requested by Customer,the following reports,as applicable:
2.16.1. Case activity reports to Customer.
2.16.2. Network Monitoring Service reports for Customer System(s).
2.16.3. Network Activity/Availability Reports for ASTRO25,SmartZone/ OnnniLink,and Private
Data Systems only.
2.17. Respond in accordance to pre-defined Response times upon receipt from Customer of Customer
managed passwords required for proper access to the Customer's System.
2.18. Apply additional support charges above and beyond the contracted service agreements that may apply
if it is determined that System faults were caused by the Customer making changes to critical System
parameters.
3.1 Customer Responsibilities:
3.1. Allow Motorola Continuous remote access to obtain System availability and performance data.
3.2. Allow Motorola to access System if firewall has been installed; provide permanent/dedicated access
for SNMP traps(outbound)and ZDS polling(inbound). Also provide continuous utility service to any
Motorola equipment installed or utilized at Customer's premises to support delivery of the Sen•ice.
3.3. Order and maintain dedicated dial-up phone lines for telephone service for SMARTNET System types.
The Connectivity Matrix set forth in Appendix 1 further describes the Connectivity options.
3.4. Unless otherwise specified, Motorola recommends a private network connection for all other Systems.
The Connectivity Matrix set forth in Appendix 1 further describes the Connectivity options.
3.5. Provide Motorola with pre-defined Customer information and preferences prior to Start Date necessary
to complete Customer Support Plan.,including,but not limited to:
3.5.1.1. Case notification preferences and procedure
3.5.1.2. Repair Verification Preference and procedure
3.5.1.3. Database and escalation procedure forms.
3.5.1.4. Submit changes in any information supplied in the Customer Support Plan to the Customer
Support Manager.
3.6. Provide the following information when initiating a service request:
3.6.1. Assigned System ID number
3.6.2. Problem description and site location
3.6.3. Other pertinent information requested by Motorola to open a Case.
3.7. Notify the SSC when Customer performs any activity that impacts the System. (Activity that impacts
the System may include, but is not limited to, installing software or hardware upgrades, performing
upgrades to the network,or taking down part of the system to perform maintenance.)
3.8. Allow Servicers access to Equipment(including any Connectivity or monitoring equipment) if remote
service is not possible.
3.9. Allow Servicers access to remove Motorola owned monitoring equipment upon cancellation of service.
3.10. Supply Infrastructure or FRU,as applicable, in order for Motorola to Restore the System as set forth in
paragraph 2.11.2
3.11. Maintain and store in an easy accessible location any and all Software needed to Restore the System.
3.12. Maintain and store in an easily accessible location proper System backups.
3.13. Verify with the SSC that Restoration is complete or System is functional, if required by the Repair
Verification Preference provided by Customer in accordance with section 3.5.
3.14. Provide all Customer managed passwords required to access the Customer's System to Motorola upon request or
when opening a Case to request service support or enable Response to a technical issue.
3.15. Pay additional support charges above and beyond the contracted service agreements that may apply if
it is determined that System faults were caused by the Customer making changes to critical System
parameters
3.16. Cooperate with Motorola and perform all acts that are reasonable or necessary to enable Motorola to
provide the services described in this SOW.
Severity Definitions Table
Severity Level Problem Types
Severity 1 • Response is provided Continuously
• Major System failure
• 33%of System down
• 33%of Site channels down
• Site Environment alarms(smoke, access,temp,AC power)as determined by the
SSC.
• This level is meant to represent a major issue that results in an unusable system,
sub-system, Product, or critical features from the Customer's perspective. No
Work-around or immediate solution is available.
Severity 2 • Response during Standard Business Day
• Significant System Impairment not to exceed 33%of system down
• System problems presently being monitored
• This level is meant to represent a moderate issue that limits a Customer's normal
use of the system,sub-system, product,or major non-critical features from a
Customer's perspective
Severity 3 • Response during Standard Business Day
• Intermittent system issues
• Information questions
• Upgrades/preventative maintenance
• This level is meant to represent a minor issue that does not preclude use of the
system, sub-system, product, or critical features from a Customer's perspective. It
may also represent a cosmetic issue, including documentation errors, general usage
questions, recommendations for product enhancements or modifications, and
scheduled events such as preventative maintenance or produedsystem upgrades.
On-Site Response Time Table (Customer's Response Time Classification is designated in the Service
Agreement).
Severity Standard Response Premier Response Limited Response Time Off Deferral
Level Time Time
Severity I Within 4 hours from Within 2 hours from Within 4 hours from Time provided by
receipt of receipt of Notification receipt of Notification Servicer*
Notification Continuously Standard Business Day
Continuously
Severity 2 Within 4 hours from Within 4 hours from Within 4 hours from Time provided by
receipt of receipt of Notification receipt of Notification Servicer*
Notification Standard Business Day Standard Business Day
Standard Business
Day
Severity 3 Within 24 hours Within 24 hours from Within 24 hours from Time provided by
from receipt of receipt of Notification receipt of Notification Servicer*
Notification Standard Business Day Standard Business Day
Standard Business
Day
• Please note these are Standard Commitment times.The commitment times should he based on the
Customers Support Plan.
• Provide update before the specific contractual commitments come due.
`Note:Provide update to System Support Center before Deferral time comes due.
Appendix 1
Connectivity Matrix
System Type Connectivity Responsibility
ASTRO®25 T1 Motorola
SmartZone/OmniLink v3.5 and below 256K Motorola
SmartZone/OmniLink v4 and above 512K Motorola
Private Data 256K Motorola
ARC 4000 TI or VPN Motorola
MESH Tl or VPN Motorola
Harmony T I Motorola
MotoBridge TI or VPN Motorola
SmartNet Dial-up Customer
Private Network Connection Public Internet Connection
IP VPN IP VPN
(All Customers) (Option Available only to Customers outside of the US)
Standard solution for real time Connectivity Non Standard solution for Connectivity
Dedicated bandwidth configuration provided to No dedicated bandwidth provided to monitor Customers
monitor Customers
Protected from unauthorized intrusion Low risk of unauthorized intrusion
Encryption available Encryption is required
Connectivity available through Motorola Customer provides Connectivity to the interne via an intemet
service provider selected by Customer.
Motorola Owned& Supplied Equipment Table
Equipment Type Location Installed
Firewall/Router Master Site
System Support Server Master Site for each Zone
Monitored Elements Table
System Type Equipment
ASTRO 25 (release 7.0-and higher) Packet Routing Network; Zone Controllers; Database
Server; FullVision Server; UEM Server; Zone Statistical
Server; Air Traffic Router; System Statistics Server; User
Configuration Server; Packet Data Gateway Server; PBX;
Interconnect Server; Motorola Gold Elite Gateway
(MGEG); AEB; CEB; Conventional Channel Gateway
(CCGW); Core, Exit, Gateway, Peripheral, Border, and
Site routers, HP Switches master, prime, console
(MCC7500) and repeater sites switches, GGSN; CWR
MOSCAD Overlay(TenSr, Station, Channel Banks,TRAK
GPS, Site Power, Microwave)
Simulcast RF Site (Site Controllers, Comparators,
Stations); Intelli Repeater RF Site (Stations); Intelli Site
Repeater RF Site (Site Controllers, Stations).The
SMARTX box is a transparent box that connects the
legacy equipment to ASTRO core.The SMARTX box is
not part of the monitored elements.
DOES NOT INCLUDE MONITORING OF ANY MOSCAD
ALARM POINTS THAT DO NOT DIRECTLY IMPACT
THE PERFORMANCE OF THE RADIO NETWORK.
DOES NOT INCLUDE MONITORING OF ANYTHING
OUTSIDE OF THE RADIO NETWORK UNLESS
SPECIFICALLY STATED
SECURITY ELEMENTS
Monitoring and managing Security Elements is If Motorola Security Monitoring service is purchased -
dependent on Customer purchasing and Core Security Core Security Management Server, Intrusion Detection
Management Server as Equipment with the Customer Sensor, Firewall,Anti-virus Application, Servicer
System Authentication, Centralized Logging Server
ASTRO 25 (release 6.3—6.9) Nortek Packet Routing Network; Zone Controllers;
Database Server; FullVision Server; Zone Statistical
Server;Air Traffic Router; System Statistics Server; User
Configuration Server; Packet Data Gateway Server; PBX;
Interconnect Server; Motorola Gold Elite Gateway
(MGEG); AEB; CEB; ARCADACS Cross Connect Switch;
Simulcast RF Site (Site Controllers, Comparators,
Stations); Intelli Repeater RF Site (Stations);Intelli Site
Repeater RF Site (Site Controllers, Stations);
MOSCAD Overlay(TenSr, Station, Channel Banks,TRAK
GPS, Site Power, Microwave)
DOES NOT INCLUDE MONITORING OF ANY MOSCAD
ALARM POINTS THAT DO NOT DIRECTLY IMPACT
THE PERFORMANCE OF THE RADIO NETWORK.
DOES NOT INCLUDE MONITORING OF ANYTHING
OUTSIDE OF THE RADIO NETWORK UNLESS
SPECIFICALLY STATED
SECURITY ELEMENTS
Monitoring and managing Security Elements is If Motorola Security monitoring is purchased -Core
dependent on Customer purchasing and Core Security Security Management Server, Intrusion Detection Sensor,
Management Server as Equipment with the Customer Firewall, Anti-virus Application, Servicer Authentication,
System Centralized Logging Server
® MOTOROLA
ASTRO 25 6.0-6.2 Nortek Packet Routing Network; Zone Controllers;
Database Server; FullVision Server; Zone Statistical
Server; Air Traffic Router; System Statistics Server; User
Configuration Server; Packet Data Gateway Server; PBX;
Interconnect Server; Motorola Gold Elite Gateway
(MGEG); AEB; CEB;ARCADACS Cross Connect Switch;
Simulcast RF Site (Site Controllers, Comparators,
Stations); Intelli Repeater RF Site (Stations);Intelli Site
Repeater RF Site (Site Controllers, Stations);
MOSCAD Overlay(TenSr, Station, Channel Banks,TRAK
GPS, Environmental Alarms,Microwave)
SmartZone 4.1 Zone Controllers; Database Server; Digital Interface Unit
(DIU); Central Electronic Bank(CEB) Interface;AEB;
FullVision Server;Air Traffic Router; System Statistics
Server(Multi-Zone);Zone Statistical Server; User
Configuration Server; NOVA 2000 (Interconnect); Remote
RF Sites(Site Controllers Including Simulcast, Stations);
MOSCAD Overlay(Stations-Non Trunked, Comparater,
TenSr Channel Banks, Environmental Alarms, Microwave)
ARC 4000 Zone Controller, Network Manager Servers, User
Configuration Server, Zone Database Server, FullVision
Server, Air Traffic Router Server, Packet Data Router&
Radio Network Gateway(IV&D), Data Collection Device,
Master Site Router(Core, Gateway), Master Site
Switches, Individual Site Routers, Individual Site Switches
Astro LE Site Controllers; Environmental Alarms; Channel Banks
SMARTNET Monitored by MOSCAD SiteSentry Site Controllers; Stations; Environmental Alarms; Channel
Banks. Site Sentry is a canceled product. No new
customers.
Private Data Wireless Network Gateway(WNG); Radio Network
Controller(RNC); Base Station
Harmony(HWCS) MSO, EBTS
MOTObridge SIP, OMC, Gateway Units
MOTOROLA
Statement of Work
Technical Support Service
1.0 Description of Services
The Technical Support service provides centralized remote telephone support for technical issues that
require a high level of communications systems expertise or troubleshooting on Equipment. The
Motorola System Support Center's(SSC)Technical Support Operation is staffed with technologists who
specialize in the diagnosis and resolution of system performance issues. Technical Support Service: (i)
does not include software upgrades that may be required for issue resolution; (ii) does not include
Customer training; (iii) is only available for those system types supported and approved by Technical
Support Operations and (iv)limited to Infrastructure currently supported by Motorola,
Technical Support is applicable to the following system types: ASTRO®, ASTRO® 25, ARC 4000,
SmartZone® v2.0.3 and higher, SmartZone®/OmniLink®, E911, Private Data v2.0.3 and higher,
SmartNet®,Conventional Two-Way,Wireless Broadband and Digital In-Car Video.
The terms and conditions of this Statement of Work (SOW) are an integral part of Motorola's Service
Terms and Conditions or other applicable Agreement to which it is attached and made a part thereof by
this reference.
2.0 Motorola has the following responsibilities:
2.1. Respond to requests for Technical Support for the Restoration of failed Systems and diagnosis of
operation problems in accordance with the response times set forth in the Remote Technical
Support Response Times Table and the Severity Level defined in the Severity Definitions Table.
2.1.1. If Infrastructure is no longer supported by Motorola,Technical Support will diagnosis the
System but may not he able to resolve the issue without the Customer replacing the
Infrastructure.
2.2. Advise caller of procedure for determining any additional requirements for issue
characterization,and Restoration which includes providing a known fix for issue resolution
when available.
2.3. Attempt remote access to System for remote diagnostics,when possible.
2.4. Maintain communication with the Servicer or Customer in the field until close of the Case,as
needed.
2.5. Coordinate technical resolutions with agreed upon third party Vendor(s),as needed.
2.6. Escalate and manage support issues,including Systemic issues, to Motorola engineering and
product groups,as applicable.
2.7. Escalate the Case to the appropriate party upon expiration of a Response time.
2.8. Provide Configuration Change Support and Work Flow changes to Systems that have dial in or
remote access capability.
2.9. Determine, in its sole discretion, when a Case requires more than the Technical Support services
described in this SOW and notify Customer of an alternative course of action.
3.0 Customer has the following responsibilities:
3.1. Provide Motorola with pre-defined information prior to Start Date necessary to complete
Customer Support Plan.
3.1.1. Submit changes in any information supplied in the Customer Support Plan to the
Customer Support Manager.
3.2. Contact the SSC in order to access the Technical Support Operation,provide name of caller, name
of Customer, System ID number, Service Agreement number, site(s) in questions, and brief
description of the problem.
3.3. Supply on-site presence when requested by System Support Center.
3.4. Validate issue resolution prior to close of the Case.
MOTOROLA
3.5. Allow Motorola remote access to the System by equipping the System with the
necessary Connectivity.
3.6. Remove video from Digital In-Car Video equipment prior to contacting Motorola. If
Technical Support assists the Customer in removing video, the Customer acknowledges,
understands and agrees that Motorola does not guarantee or warrant that it will be able to
extract any captured video or that any captured video will not be damaged, lost or
corrupted.
3.7. Acknowledge that Cases will be handled in accordance with the times and priorities as
defined in Remote Technical Support Response Times Table and the Severity Level defined
in the Severity Definitions Table.
3.8. Cooperate with Motorola and perform all acts that are reasonable or necessary to enable
Motorola to provide the Technical Support service to Customer.
Severity Definitions Table
Severity Level Problem Types
Severity I • Response is provided Continuously
• Major System failure
• 33%of System down
• 33%of Site channels down
• Site Environment alarms(smoke, access,temp, AC power).
• This level is meant to represent a major issue that results in an unusable
system, sub-system, Product,or critical features from the Customer's
perspective. No Work-around or immediate solution is available.
Severity 2 • Response during Standard Business Day
• Significant System Impairment not to exceed 33%of system down
• System problems presently being monitored
• This level is meant to represent a moderate issue that limits a Customer's
normal use of the system, sub-system, product, or major non-critical
features from a Customer's perspective
Severity 3 • Response during Standard Business Day
• Intermittent system issues
• Information questions
• Upgrades/preventative maintenance
• This level is meant to represent a minor issue that does not preclude use of
the system,sub-system,product, or critical features from a Customer's
perspective. It may also represent a cosmetic issue, including
documentation errors,general usage questions,recommendations for
product enhancements or modifications, and scheduled events such as
preventative maintenance or product/system upgrades.
Remote Technical Support Response Times Table
SEVERITY RESPONSE
Severity I Within 1 Hour from receipt of Notification,Continuously
Severity 2 Within 4 Hours from receipt of Notification, Standard Business Day
Severity 3 Within next Business Day, Standard Business Day
MOTOROLA
Statement of Work
Security Update Service (SUS)
1.1 Definitions
erms that are capitalized but not defined in this Statement of Work shall have the definition given to such
terms in the Service Terms and Conditions, the Communications System Agreement or other applicable
agreement. The following terms have the following meanings:
1.2 Non-Motorola Software: Software whose copyright is owned by a party other than Motorola or its
affiliated company, including but not limited to the anti-virus definitions, operating system software
patches and signature files that will be pre-tested pursuant to this Statement of Work.
1.3 System:The currently shipping Motorola ASTRO 25 System Release and up to 5 releases prior.
1.4 Supported Release: Security Update Service is available on the currently shipping Motorola
ASTRO®25 System Release and up to 5 releases prior.If a customer is on a System Release outside of the
NS release schedule,then they cannot purchase this service.
2.0 Description of Services
With Security Update Service ("Service"), Motorola pretests the updated commercial anti-virus definitions
for the Microsoft Windows based boxes on a System. This Service includes Motorola obtaining Microsoft
Security Updates for Windows operating system,
Solaris recommended patch bundles, Red Hat Linux security patches, anti-virus definitions*and intrusion
detection sensor updates for Motorola supplied equipment from applicable original equipment manufacturer
(OEM).
Motorola will evaluate and pre-test each update on Motorola's ASTRO 25 test System components for
operational impact. Motorola's verification and evaluation process for anti-virus definitions will consist of
applying each update to an appropriate ASTRO 25 system release that corresponds and is consistent with
supported**and fielded systems.
Each assessment will consist of no less than 36 hours of examination time to evaluate the impact each anti-
virus update has to the system. Upon satisfactory completion of the assessment pertaining to anti-virus
signatures,these updates will be provided on a weekly basis either automatically or through connecting to
Motorola's secured extranet connection. When anti-virus definitions classified as Category 4 (Severe,
difficult to contain)and Category 5(Very Severe,very difficult to contain)by the commercial
MOTOROLA
supplier are released, Motorola will determine if a high-priority release is necessary. Operating system
updates/patches will be made available to our customers electronically upon successful testing in our lab
environments on a monthly basis for Microsoft patches and on a quarterly basis for all others.
NOTICE: If a customer wants antivirus and IDS updates automatically deployed onto their network,then
they must purchase the Security Monitoring service. Otherwise, customers may download the updates
from the secure extranet site and manually deploy them onto their network.Motorola will perform testing
only on standard configurations certified by Motorola System Integration Testing (SIT) and Motorola
supplied equipment/software prior to making an update available to Customers.
* - Not all systems are provided antivirus for Microsoft and UNIX platforms. To receive full antivirus
support under this service offering,the customer must have a standard ASTRO 25 system that is supported
and also has implemented antivirus for UNIX.
-Supported is defined as the current system release and the last five prior.Support beyond this model
requires approval from the Customer Service Manager and the Security Services Product Manager. For
extended coverage,please communicate a formal request to your account manager.
The customer will be responsible for deploying Microsoft, Oracle, Sun Microsystems, UNIX, and Linux
security updates from a Motorola provided secured extranet Web site. Antivirus and IDS updates will be
capable of being pushed automatically to the customer ASTRO25 network only if the Security Monitoring
service is purchased by the customer. If there is a recommended configuration change that is successfully
tested on the ASTRO 25 test System, Motorola will provide detailed instructions for performing the
configuration change.
Inclusions:Security Update Service is available on the currently shipping Motorola ASTRO 25 System Release
and up to 5 releases prior.If a customer is on a System Release outside of the N-5 release schedule,then they
cannot purchase this service.
Exclusions:Systems that have non-standard configurations that have not been certified by Motorola SIT are
specifically excluded from this Service unless otherwise agreed in writing by Motorola. Service does not
include pre-tested intrusion detection system (IDS) updates for IDS solutions not purchased through
Motorola. NICE Recorder, certain consoles, MARVLIS, Symbol Equipment, AirDefense Equipment, AVL,
and Radio Site Security products are also excluded. The scope of service coverage is defined by Motorola
Services and is subject to change based on OEM support lifecycles.The terms and conditions of this
Statement of Work are an integral part of Motorola's Service Terms and Conditions or other applicable
Agreement to which it is attached and made a part thereof by this reference.
MOTOROLA
3.1 Motorola has the following responsibilities:
3.2 Obtain anti-virus definitions for the Microsoft Windows platform, intrusion detection sensor
signatures for Motorola supplied IDS,Microsoft Security Updates for Windows Operating system,Solaris
operating system recommended patch bundles,and Red Hat Linux security patches from Motorola selected
commercial suppliers.
3.3 Evaluate anti-virus definitions classified as Category 4 and 5 by Motorola selected commercial
supplier to determine if a high-priority release is required. Motorola in its discretion will determine the
urgency of the update based on the impact to the System.
3.4 Identify and document latest System vulnerabilities and compliance issues discovered during
quarterly vulnerability scan performed in Section 3.4.
3.5 Investigate new vulnerabilities and compliance issues that are identified. Recommended response may
include, but is not limited to, ASTRO 25 Systems, deploy security software updates; deploy operating
system security updates or patches; implement configuration changes; upgrade to current ASTRO 25
System Release (actual upgrade expense not included in this service offering); or recommending a
compensating control.
3.6 Pre-test recommended remediation when applicable and make documentation and/or software
updates available to Customer electronically.
3.7 Provide documented response with recommended remediation when applicable for all new
vulnerabilities quarterly or at Motorola's discretion to Customer electronically.
3.8 Test anti-virus definitions, intrusion detection sensor signatures, and operating system security
updates/patches by deploying them on a dedicated ASTRO 25 test System with the standard supported
configurations,which include Motorola's then current approved cohabitated applications.
3.9 Confirm that tested anti-virus definitions, intrusion detection sensor signatures, and operating
system security updates/patches do not degrade or compromise System functionality on dedicated test
System within the standard supported configurations.
3.10 Address issues identified during testing to support functionality under the procedures specified in
3.8 above by working with Motorola selected commercial supplier or Motorola product development
engineering team.
3.11 Release pre-tested anti-virus definitions and intrusion detection sensor signatures for Motorola
supplied IDS electronically on a weekly basis upon successful completion of the weekly test cycle to be
completed one week after release by commercial supplier unless an issue is detected or within 36 hours from
Motorola selected commercial supplier's Category 4 & 5 certified virus definitions being available or at
Motorola's discretion if determined by Motorola to be a high-priority release.Release may include
MOTOROLA
the anti-virus definition file,intrusion detection sensor signatures,updated configuration files,instructions
and other information deemed pertinent by Motorola.
3.12 Release Microsoft,Solaris and Red Hat Linux operating system security patches/updates when they
are certified and available with instructions for obtaining patch/update for Customer deployment on the
Customer system. Microsoft operating system security updates will be released monthly as available from
Motorola selected commercial supplier upon successful completion of monthly test cycle. Solaris and Red
Hat Linux operating system security patches will be released quarterly upon successful completion of
quarterly test cycle or at Motorola's discretion.
3.13 Notify Customer when the latest release is available with instructions on where to obtain latest
release.
3.14 Provide technical assistance if there is an issue with the installation of an update.
3.15 Maintain annual Customer subscriptions for anti-virus definitions and intrusion detection
sensor signatures,with Motorola selected commercial supplier.
4.1 Customer has the following responsibilities:
4.2 Provide means for accessing pre-tested files electronically.
4.3 Deploy pre-tested files on Customer System as instructed in the"Read Me"text provided.
4.4 Implement recommended remediation(s) on Customer System as determined necessary by
Customer.
4.5 Upgrade System to a Supported System Release as necessary to continue Service.
4.6 Identify one point of contact for issues specific to Security Update Service.
4.7 Cooperate with Motorola and perform all acts that are reasonable and/or necessary to enable Motorola
to electronically provide Security Update Service-Platinum to Customer.
4.8 Comply with the terms of the applicable license agreement between Customer and the Non-Motorola
Software copyright owner.
4.9 Adhere closely to the System Support Center(SSC)troubleshooting guidelines provided upon system
acquisition. A failure to follow SSC guidelines may cause Customer and Motorola unnecessary or overly
burdensome remediation efforts that may result in a service fee to Customer.
GI MOTOROLA
5.0 WARRANTIES AND DISCLAIMER:
Motorola warrants that its services will be free of defects in materials and workmanship for a period of ninety (90)
days following completion of the service. Your sole remedies are to require Motorola to re-perform the affected
service or at Motorola's option to refund,on a pro-rata basis,the service fees paid for the affected service.
During the applicable Warranty Period,Motorola warrants that the tested anti-virus definitions,intrusion detection
sensor signatures, and operating system security updates/patches do not degrade or compromise System
functionality,and that after incorporation of the recommended remediation action the System Software,when used
properly and in accordance with the Documentation, will be free from a reproducible defect that eliminates the
functionality or successful operation of a feature critical to the primary functionality or successful operation of the
Software. Product and Software documentation that specifies technical and performance features and capabilities,
and the user, operation and training manuals for the Software (including all physical or electronic media upon
which this information is provided)are collectively referred to as "Documentation." Whether a defect occurs will be
determined solely with reference to the Documentation. Motorola does not warrant that Customer's use of the
Software or Products will be uninterrupted or error-free or that the Software or the Products will meet Customer's
particular requirements.
MOTOROLA DISCLAIMS ALL OTHER WARRANTIES WITH RESPECT TO PRE- TESTED ANTI-VIRUS
DEFINITIONS,DATABASE SECURITY UPDATES, OPERATING SYSTEM SOFTWARE PATCHES,AND INTRUSION
DETECTION SENSOR SIGNATURE FILES,EXPRESS OR IMPLIED,INCLUDING THE IMPLIED WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. FURTHER,
MOTOROLA DISCLAIMS ANY WARRANTY CONCERNING THE NON-MOTOROLA SOFTWARE AND DOES
NOT GUARANTEE THAT CUSTOMER'S SYSTEM WILL BE ERROR-FREE OR IMMUNE TO VIRUSES OR WORMS
AS A RESULT OF THESE SERVICES.
® MOTOROLA
Statement of Work
NICE Gold Maintenance without remote access
Overview
Motorola utilizes NICE equipment to provide a complete, reliable and robust solution for Franklin County audio
recording requirements.
1.0 Description of Services
Motorola System Support Center (SSC) will initiate the Franklin County service request to NICE Systems, Inc.
(NICE). NICE will deliver services identified in the NICE Gold Maintenance tables provided in this SOW. Post
warranty services provided by NICE include phone coverage, on site support and hardware support for applicable
NICE IP Logging Equipment integrated within a Motorola network or MCC 7500 console site.
The terms and conditions of this Statement of Work (SOW) are an integral part of Motorola's Service Terms and
Conditions or other applicable Agreement to which it is attached and made a part thereof by this reference.
2.0 Motorola has the following responsibilities:
2.1 Respond to request for post warranty support for the Restoration of a failed System.
2.2 Collect model,serial number information, Franklin County name and Franklin County contact.
2.3 Provide a case number.
2.4 Contact NICE support and provide them with Franklin County,case number,model,and serial
number information. NICE will contact the Franklin County/field team and work the issue to
completion.
2.5 Advise caller of procedure for determining any additional requirements.
2.6 Coordinate resolutions with agreed upon third party vendor.
2.7 Close the case once the NICE issue has been resolved.
3.0 Franklin County has the following responsibilities:
3.1 Contact Motorola System Support Center(SSC)to initiate a service request.
3.2 Provide model and serial number.
3.3 Provide a contact name and contact phone number.
4.0 NICE has the following responsibilities:
4.1 Provide repair return authorization numbers to Franklin County.
4.2 Provide services in accordance with Table I,per the time zone where the equipment resides, Monday
through Friday,excluding holidays,and within the normal response times.
4.3 Receive malfunctioning hardware from Franklin County and document its arrival,repair and return.
4.4 Perform the following service on NICE hardware:
4.4.1. Replace malfunctioning components.NICE will use commercially reasonable efforts to repair or
replace, in its discretion,any hardware found to be defective under normal and proper use and
service during the contract period. An in-coverage unit will be repaired and returned at no charge
except for under the following conditions:
(1)The unit has been modified or damaged due to improper packaging;or
(2) If a unit is received for repair and found operable in accordance with current NICE standards,
it will be classified as"no trouble found"and it will be returned in the same condition in which it
was received.
® MOTOROLA
4.5 Coordinate any repair activity with Motorola and Franklin County to ensure resolution
4.6 On site reporting the NICE service provider(SP)will:
4.6.1. Arrive at the Franklin County site and go directly to the Franklin County contact
4.6.2. When SP is ready to leave,notify the Franklin County contact
4.6.3. Provide verbal reports to the Franklin County contact on all work complete and in progress by
NICE
4.6.4. Sign out and leave with the Franklin County contact a visit report of the work accomplished by
NICE
and the outstanding issues
4.7 Provide to the Franklin County contact within one(I)week of the on site visit a follow-up report
on any outstanding issues
4.8 Contact Motorola System Support Center to close the case
4.9 Perform services according to NICE service priorities
Table I
This option is available to Franklin County where the location of the equipment is within 4-hour drive time to
most major metropolitan areas(identified at the time of purchase).
Support Coverage Twenty-four (24) hours, seven (7)days per week
Call Back Response Time Sixty (60) minutes after receipt of call from authorized representative
On-Site Response Time for Four(4)hours
Priority 1 Service Issues
Gold
Available within a 4 Hour
Drive Time Priority 7 Priority 2 Priority 3 Priority 4
Phone Availability 24'"7 24'7 24'7 241
Support Coverage 247 24'7 24*7 247
Call Back Response lime 60 minutes 120 minutes 24 hours 24 hours
On Site Response Times* 4 hours 24 hours 48 hours 48 hours
*On Site Response Time are in effect following the determination that on site support is required. Repair parts
are shipped overnight,unless otherwise pre-arranged. The arrival of the technician and the shipped parts will
be coordinated to coincide.
Priority 1 —Critical Failure— In a 100%recording environment,any failure of equipment,NICE software or
communications to the NICE products which results in loss of recording channels or data,or if allowed to
persist will result in such recording loss.
Priority 2—Major Problem—Any problem resulting in loss of ability to retrieve calls or loss of replay
functionality for two or more workstations.
Priority 3 —Product Anomaly—Any problem affecting one or more workstations which does not result in a loss
of recording or replay but nevertheless results in diminished Product response or performance,for example if an
administrator loses the ability to add or delete users.
Priority 4—System Inquiry,planned intervention or request for information.
MOTOROLA
4.10 Software Upgrades-NICE's standard maintenance services shall include installation of only such
software updates to the NICE software which,in NICE's sole discretion,are necessary to ensure
efficient operation of the products("NICE Software Updates").NICE will provide Franklin
County with a version of the NICE Software Update for Franklin County to review and authorize
for installation. Upon such installation,Franklin County shall receive a copy of all written
materials necessary to allow Franklin County to operate such NICE Software Updates. All NICE
Software Updates are licensed for use solely on the Equipment on which the relevant NICE
Software was first installed.
5.0 Ineligible Products-Additional Service fees shall apply for any maintenance provided by NICE
for any and all individual products that are damaged by causes not caused directly by the gross
negligence or intentional misconduct of NICE and external to the relevant individual product,
including without
limitation,damages to a individual product caused by: (i)neglect,mishandling,misuse and/or
unauthorized repair by anyone other than NICE or a NICE certified technician;(ii)failure to
maintain the Site in accordance with NICE's installation site specifications("Installation Site
Specifications");(iii)relocation from the Site specified by the parties;(iv) use by anyone other
than NICE or a NICE certified technician
for purposes other than those for which it was designed,as described in the applicable
documents, Operating Manuals and/or specifications provided by NICE; (v)use by anyone other
than NICE or a NICE certified technician or material or supplies, including without limitation
software and firmware programming,that do not meet NICE's specifications and instructions;
(vi)use of the Products with any Non-Nice Hardware and/or(vii)an accident,transportation,
• improper cooling or humidity control,failure to telephone equipment or communication lines,
failure or fluctuation of electrical power,other unusual physical or electrical stress and/or failure
of interconnect equipment not provided by NICE or a NICE certified technician.
6.0 In addition to any exclusions set forth in Section 7.0 below or in any other underlying Agreement
to which this SOW is attached,the following items are excluded:
1. All Infrastructure older than seven(7)years from product cancellation date
2. Physically damaged Infrastructure
3. Third party Equipment not shipped by Motorola
4. Consumable items including,but not limited to, batteries,connectors,cables,tone/ink cartridges
5. "Kest Equipment
6. Racks,furniture and cabinets
7. Firmware and/or Software upgrades
7.0
Data System Infrastructure Inclusions, Exclusions, Exceptions and Notes for
Infrastructure Repair
Logging Recorder Includes NICE IP logging recorders
Excludes all other technologies
Rack Mounts/Shelves Includes NICE rack mount/shelf ONLY
Excludes all other technologies
Replay Station Excluded
Servers/Storage Center Includes NICE servers/storage centers ONLY
Excludes all other technologies
Workstation Excluded
MOTOROLA
Statement of Work
Network Preventative Maintenance
1.0 Description of Service
Network Preventative Maintenance will provide an operational test and alignment, on the Customer's
Infrastructure Equipment (infrastructure or fixed network equipment only) to ensure the Infrastructure
meets original manufacturer's specifications, as set forth in the applicable attached Exhibit(s), all of which
are hereby incorporated by this reference. Customer's System type determines which Exhibit is applicable
(i.e. SmartZone system exhibit, SmartNet system exhibit). Network Preventative Maintenance will be
performed during Standard Business Days. If the System or Customer requirements dictate this service
must occur outside of Standard Business Days, Motorola will provide an additional quotation. Customer is
responsible for any charges associated with helicopter or other unusual access requirements or expenses.
The terms and conditions of this SOW are an integral part of Motorola's Service Terms and Conditions or
other applicable agreement to which it is attached and made a part thereof by this reference.
2.1 Motorola has the following responsibilities:
2.2 Notify the Customer of any possible System downtime needed to perform this service.
2.3 Physically inspect the Infrastructure Equipment in the system(equipment cabinets,general circuitry,
fault indicators,cables,and connections).
2.4 Remove any dust,and/or foreign substances from the Infrastructure.
2.5 Clean filters,if applicable.
2.6 Measure,record,align,adjust the Infrastructure Equipment parameters in accordance with the
manufacturer's service manuals and the Rules and Regulations of the Federal Communications
Commission (FCC),where applicable.
3.1 Customer has the following responsibilities:
3.2 1 Provide preferred schedule for Network Preventative Maintenance to Motorola.
3.3 2 Authorize and acknowledge any scheduled System downtime.
3.4 Maintain periodic backup of databases,Software applications and Firmware.
3.5 Establish and maintain a suitable environment(heat,light,and power)for the Equipment location and
provide the Servicer full,free,and safe access to the Equipment so that the Servicer may provide
services.All sites shall be accessible by standard service vehicles.
3.6 Cooperate with Motorola and perform all acts that are reasonable or necessary to enable Motorola to
provide the Network Preventative Maintenance services to Customer.
® MOTOROLA
Conventional Network Preventative Maintenance Checklist
Conventional Infrastructure Operational Check(where applicable)
Base Station(s), Repeater(s), Control Station(s) Transmitter modulation,
RF power output/reflected
RF Frequency Measured/adjusted
Receiver Sensitivity Measured/Adjusted
Audio Input&Output Levels
Combiner& Circulator Loss
Receiver Desense (Full Duplex Only)
Check Power Supply Voltages
Consoles Positions/Remotes Audio Input&Output Levels
Ethernet Operation
Controller Power Supply Voltage, and AC Ripple
Switches, Lights, CRT
CEB Signal Levels
Wiring and Grounding for each Position
Check and Clean keyboards, CPU. CRT's
CEB diagnostics
Comparators (Voting) and /or Satellite Audio Input& Output Levels
Receivers Receiver Sensitivity Measured/Adjusted
Comparator power supply voltage
Check for proper signal voting
Power Check Diagnostics/Alarms
UPS AC/DC Voltages/Batteries
Switch-Over Operations
Generator Switch to Generator Power
AC to DC Power Unit(RF equipment) Switch to Battery Power
All Equipment Check Diagnostics/Alarms
Other Equipment Check all system printers
Check all modems for proper levels &synchronization
MBX/Other telco interface common equipment
CDMOTOROLA
Data—Network Preventative Maintenance Checklist
Data Infrastructure Operational Check(where applicable)
Data Base Station (Quantar) RSSI Calibration Check(-90)
Transmit Frequency Adjustments
Transmitter Deviation Adjustments
Transmitter modulation Compensation
Transmitter Power out and Adjustments
Reflect Power Measurement
Receiver Sensitivity Test
Receive Antenna De-sense Test
MSF 5000 Base Stations RSSI Calibration Check
VCO Calibration Check(.38Micro Volt)
Injection Filter Adjustments
Pre-selector/Image Filter Adjustments
Transmit Frequency Adjustments
RF Power out Measurements
RF Forward and Reflect Trip adjust
Transmit Deviation Adjustments
Receiver Sensitivity Test
Transmitter modulation Compensation
Gemini Base Station RSSI Calibration Check
Transmit Frequency Adjustments
RF Power out Measurements
RF Forward and Reflect Trip adjust
Transmit Deviation Adjustments
Receiver Sensitivity Test
Transmitter modulation Compensation
Power Supply Voltage Check
Power Supply Ripple Voltage Check
Radio Network Controllers Power Suoolv In-take Fan
Host connection check
Message buffering
RF Interface
Base Interface
Wireless Network Gateway Visually check system status and fault LEDs.
Check SMIT for any module errors.
Check each major modules
Power Supply Voltage Check
Visually check all cabling
Capture all log and error reports
UDS/Paradyne Modems Check for received line level
Perform remote modem digital loopback test
Check telco/microwave circuit
UPS Check Batteries
Switch-Over Operations
AC/DC Voltages
MOTOROLA
SMARTNET Network Preventative Maintenance Checklist
SMARTNET Infrastructure Operational Check(where applicable)
Repeater(s), Control Station(s) Transmitter modulation,
RF power output/reflected
RF Frequency Measured/adjusted
Receiver Sensitivity Measured/Adjusted
Power Supplies
Audio Input& Output Levels
Combiner & Circulator Loss
Receiver Desense (Full Duplex Only)
Check Power Supply Voltages
Consoles Positions/Remotes Audio Input& Output Levels
Ethernet Operation
CEB Power Supply Voltage, and AC Ripple
Switches, Lights, CRT
CEB Signal Levels
Wiring and Grounding for each Position
Check and Clean keyboards, CPU. CRT's
CEB Diagnostics
Central Controllers, DIGITAC Comparators Central Controller and Power Supplies
T Bar Switched
Simulcast Controller
Simulcast Remote Controller
Distribution Amp
DIGITAC Comparator
Receiver Multi-Couplers
Check for receiver to Comparator audio path.
Check to see if equalization is required.
Check for proper audio to Status Tone ratio
Confirm that all Receiver RX Notch Filters are either IN or
OUT
GPS Roll to Redundant Receive Reference Module
Frequency Standards (check 1 PPS, 5 MPPS, composite)
Check Power Supply Voltages
Site Equipment Audio Network Analyzer
Baseline Database Server
System Manager Terminal
Site Test/System Calibration Equipment
POWER Check Diagnostics/Alarms
UPS AC/DC Voltages/Batteries
Switch-Over Operations
Generator Switch to Generator Power
AC to DC Power Unit(RF equipment) Switch to Battery Power
Check Diagnostics/Alarms
All Equipment
Other Equipment Check all system printers
Check all modems for proper levels & synchronization
MBX/Other telco interface common equipment
MOTOROLA
SmartZone -Network Preventative Maintenance Checklist
SmartZone Infrastructure Operational Check(where applicable)
Repeater(s), Control Station(s) Transmitter modulation
RF power output/reflected
RF Frequency Measured/adjusted
Receiver Sensitivity Measured/Adjusted
Audio Input& Output Level
Check Low Speed Data
Combiners & Circulator Loss
Receiver Desense (Full Duplex Only)
Power Supply voltages
Consoles Positions/Remotes Audio Input& Output Level
Ethernet Operation
CEB Power Supply Voltage, and AC Ripple
Switches, Lights, CRT
CEB Signal Levels
Wiring and Grounding for each Position
Check and Clean keyboards, CPU. CRT's
CEB Diagnostics
Central Controllers, DIGITAC Comparators Central Controller and Power Supplies
T Bar Switched
Simulcast Controller
Simulcast Remote Controller
Distribution Amp
DIGITAC Comparator
Receiver Multi-Couplers and Tower Mounted Amplifier
Check for receiver to Comparator audio path.
Check for proper audio to Status Tone ratio
Confirm that all Receiver RX Notch Filters are either IN or
OUT
GPS Roll to Redundant Receive Reference Module
Check Frequency Standards
Check Power Supply Voltages
Site Equipment Audio Network Analyzer
Baseline Database Server
System Manager Terminal
Site Test/System Calibration Equipment
Power Check Diagnostics/Alarms
UPS AC/DC Voltages/Batteries
Switch-Over Operations
Generator Switch to Generator Power
AC to DC Power Unit(RF equipment) Switch to Battery Power
All Equipment Check Diagnostics/Alarms
Other Equipment Check all system printers
Check all modems for proper levels & synchronization
MBX/Other telco interface common equipment
Astro LE Infrastructure Operational Check(where applicable)
CO-LOCATED/REMOTE SITE
Repeater(s), Control Station(s) TX Frequency in Hz
TX Power Output of Station (Forward/Reflected)
TX Power Output out of Combiner(Forward/Reflected)
TX Low Speed Deviation
TX Test Pattern Deviation
TX BER
RX Tower/Rack Mounted Amplifier
RX RF Level at 5% BER at Receiver and Through Multi-Coupler
Receiver Desense/ Degradation do to Site Noise and TX
Desense
Wireline Audio Input&Output Levels
Site Controllers
Check Lights/Fan Operation
Check/Align Frequency Standard
Roll to Redundant Controller(pre-approved by customer)
Test Site Trunking/Failsoft Modes (pre-approved by customer)
Multiple Control Channel Switching (pre-approved by customer)
Router/Switches
Check Lights/Fan Operation
All Equipment
Check Diagnostics/Alarms
Power Supply Voltages
MASTER/PRIME SITE (RF Equipment)
Master/Prime Site Controllers Check Lights/Fan Operation
Roll to Redundant Controller(pre-approved by customer)
Router/Switches Check Lights/Fan Operation
ASTRO-TAC Comparators Check for receiver to Comparator audio path
ACTAC 9600 Comparator All sites on line? V.24 link health-link
delays
Channel Bank Channel Bank/transport health for all sites(diagnostics/alarms)
Roll to Redundant Power Supply(pre-approved by customer)
MASTER/PRIME SITE (Servers) Site Control Manaqer/Site Command Server(Clients)
Backup Databases
Terminal Server
Remote Access Test
GPS Roll to Redundant Receive Reference Module (pre-approved by
customer)
Frequency Standards (check 1 PPS, 5 MPPS, composite)
Check Power Supply Voltages
POWER Check Diagnostics/Alarms
UPS AC/DC Voltages/Batteries
Switch-Over Operations
Generator Switch to Generator Power(pre-approved by customer)
AC to DC Power Unit(RF equipment) Switch to Battery Power(pre-approved by customer)
Check Diagnostics/Alarms
All Equipment
TRUNKING TEST(Completed at all Sites) Talkgroup Call
Multigroup Call
Private Call
Secure Call
Hello