HomeMy WebLinkAbout20163068.tiffCORRESPONDENCE RESPONSE - Elected Officials
OFFICE OF ClerK d- Recorder
* * * ELECTED OFFICIALS ARE ASKED TO SUBMIT A COPY
OF THEIR RESPONSE TO THE CLERK TO THE BOARD
FOR THE COMMISSIONERS' INFORMATION * * *
METHOD OF RESPONSE:
X Letter (Attached) - £,mGi.iI
Telephone Call (summarize below)
No Response (explain below)
ACTION TAKEN:
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2016-3068
The Board of Weld County Commissioners is in receipt of your attached
letter. The issue you raise in under the jurisdiction of the Weld County
Cleric + R. cor-der The
C��'Fc�a l CCa�t� Koppel) is an independently elected
official, and is directly accountable to the citizens of Weld County. The
County Commissioners have no operational authority over him/her. As
a result, your letter is being forwarded to him/her for a direct response
to you.
You can reach the Weld County C lark 4- Re. cor- deg- at
970-356-4000, extension 3110
it -to a n. 1-74+1 ave . , Greeley, Colorado, 80631, if you
have additional questions.
or at
Sincerely,
Clerk to the Board's Office
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Chloe Rempel
From:
Sent:
To:
Cc:
Subject:
Attachments:
Hi Carly,
Esther Gesick
Friday, September 23, 2016 4:51 PM
Carly Koppes; Chloe Rempel
Rudy Santos
RE: information needed about plate renewal, complaint
Procedure for Complaints and Responses.pdf
Thanks for the follow-up! I've attached the Procedures that we follow and the Memos that started the process are
attached as pages 3 and 4 - looks like it goes back to 1999. It is just our way of showing that mail that was received by
the Commissioners has been forwarded to the appropriate Department Head or Elected Official and then the response is
listed as an item of Communications on the Agenda to show that a timely response was made.
Thanks again!
Esther E. Gesick
Clerk to the Board
1150 O Street'P.O. Box 758IGreeley, CO 80632
tel: (970) 400-4226
Confidentiality Notice: This electronic transmission and any attached documents or other writings are intended only for the person or entity to which it is addressed
and may contain information that is privileged, confidential or otherwise protected from disclosure. If you have received this communication in error, please
immediately notify sender by return e-mail and destroy the communication. Any disclosure, copying, distribution or the taking of any action concerning the contents
of this communication or any attachments by anyone other than the named recipient is strictly prohibited.
From: Carly Koppes
Sent: Friday, September 23, 2016 4:31 PM
To: Chloe Rempel <crempel@co.weld.co.us>; Esther Gesick <egesick@co.weld.co.us>
Cc: Rudy Santos <rsantos@co.weld.co.us>
Subject: RE: information needed about plate renewal, complaint
Esther and Chloe —
Below is the email I sent to Ms. Winters on 09/21/2016, also please tell me when your office started
requesting correspondence response for the Commissioners' information?
Ms. Winters,
Thank you for taking your time to bring forward your concerns and questions.
Concerning the renewal amounts — both vehicles are ten plus years old and are as low as they will be
amount wise. Once a vehicle reaches ten plus years old, the year no longer factors in as much in figuring
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the registration cost. The registration is based on the year, weight and taxable value of the vehicle, so the
GMC truck weighs more than the Honda which is why the GMC's renewal is more.
Concerning the phones: I do apologize for your wait time on the phone. We have been experiencing some
issues with the new county phones. May I ask which number you dialed and on what day? We have found
that there are old numbers people have dialed and that is why some people have waited an extended
amount of time on the phone system. We are going to be implementing a phone tree once we have tracked
down most of the bugs in the system. Hopefully that will improve the phone service from our department
to the public calling in.
Again, thank you for sending in your questions and concerns. We will continue to look for ways to
improve our service to our customers. If you have any ideas on what can be improved please feel free to let
me know!
Have a good day.
Survey: Tell us how we are doing
Thank you,
Carly Koppes
Weld County Clerk and Recorder
1401 N 17th Ave Greeley, CO 80634
(970) 304-6525 x 3155 (720) 652-4200 x 3070 Cell: (970) 815-1166
Email: ckoppes@co.weld.co.us
Election Department webpagel
Motor Vehicle webpage!
Confidentiality Notice: This electronic transmission and any attached documents or other writings are intended only for
the person or entity to which it is addressed and may contain information that is privileged, confidential or otherwise
protected from disclosure. If you have received this communication in error, please immediately notify sender by return
e-mail and destroy the communication. Any disclosure, copying, distribution or the taking of any action concerning the
contents of this communication or any attachments by anyone other than the named recipient is strictly prohibited.
From: Chloe Rempel
Sent: Wednesday, September 21, 2016 2:49 PM
To: Carly Koppes <ckoppes@co.weld.co.us>
Subject: FW: information needed about plate renewel, complaint
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Carly,
Please see the below email, complete the attached form, and return it to me or Esther Gesick within three business days
so that we can list it on the agenda as an item of communication.
Thank you,
Chloe A. Rempel
Deputy Clerk to the Board of Commissioners
1150 O Street Greeley, CO 80631 / PO Box 758
tel: 970-400-4225
Confidentiality Notice: This electronic transmission and any attached documents or other writings are intended only for
the person or entity to which it is addressed and may contain information that is privileged, confidential or otherwise
protected from disclosure. If you have received this communication in error, please immediately notify sender by return
e-mail and destroy the communication. Any disclosure, copying, distribution or the taking of any action concerning the
contents of this communication or any attachments by anyone other than the named recipient is strictly prohibited.
From: Gail Winters [mailto:the2winters@aol.com]
Sent: Wednesday, September 21, 2016 1:30 PM
To: Esther Gesick <egesick@co.weld.co.us>; Chloe Rempel <crempel@co.weld.co.us>; the2winters@aol.com
Subject: information needed about plate renewel, complaint
My name is Sherry Winters and a couple of days ago I received the renewal on our 1998 GMC Sonoma in the amount of
$72.57. I sent in that amount and also checked my records for the amount on plate renewal of our 2006 Honda. I found it
odd that the truck renewal was higher than the Honda which is 8 years newer. At that time I called the Clerk and
Recorder's office and was on wait for 48 minutes before I hung up and called another number under Weld County. I
realize that this department is always busy but I would think there would be a more efficient way of dealing with incoming
calls. If I were still working I would have found it difficult to be able to wait that amount of time for someone to answer my
call and I can't imagine an employer allowing an employee to use business time to wait that long for service. When I was
working in a corporate service company I was expected to handle incoming calls on a timely basis or take a message and
call back as quickly as possible. The public is expected to submit any monies due to the county or state in a timely
manner and I think we should be considered in the same way.
If you could answer my question either by phone or email I would appreciate it.
Thank you for your time and attention to my concerns.
Sherry and Gail Winters
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Hello