HomeMy WebLinkAbout20161556.tiff l2) '5
BOARD OF COUNTY COMMISSIONERS
PASS-AROUND REVIEW/WORK SESSION REQUEST
RE: Statement of Work and License Agreement for CivicLive Software(web content management solution)
DEPARTMENT: Information•Tecchnology DATE: July 11,2016
PERSON REQUESTING: Ryan Rose
Brief description of the problem/issue:
The Board approved project WELD-244 Web Content Management System for County Website and Intranet' as
a part of the 2015 IT budget process. Funds were approved from the Innovation budget. An RFP was issued in
2016. The Board approved the recommended solution, CivicLive, in the amount of$210,000, on May 25, 2016.
This request is to approve the terms and conditions of the license agreement and the statement of work for
implementation of the software. Both license agreement and statement of work have been reviewed by Frank
Haug of the County Attorney's Office.
What options exist for the Board? (Include consequences, impacts, costs,etc. of options)
Approval of the CivicLive license agreement and statement of work to allow Information Technology to proceed
with the replacement of Mamoth.
Recommendation:
Recommendation to approve the terms and conditions of the license agreement and statement of work.
Approve Schedule
Recommendation Work Session Other/Comments:
Mike Freeman,Chair I, F
Sean P.Conway ‘,"/
Julie A.Cozad
ii
Barbara Kirkmeyer —_
Steve Moreno
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LICENSE AGREEMENT-TERMS &CONDITIONS
Between: and:
Reliance Communications, LLC Weld County, CO
100 Enterprise Way, Suite 300-A 1150 "O" Street
Scotts Valley, CA Greeley, CO
95066 80631
United States United States
(hereinafter referred to as "Provider") (hereinafter referred to as "Client")
This Agreement sets out the terms pursuant to which Client may use the Licensed Materials
(as that term is hereinafter defined).
The "PLATFORM SUITE License Agreement -Terms and Conditions" on the following
pages of this document and the attached Appendices form an integral part of this
Agreement. These documents constitute the entire agreement between the parties
hereto with respect to the subject matter hereof and cancels and supersedes any prior
understandings and agreements between the parties hereto with respect thereto.
There are no provisions, representations, undertakings, agreements, or collateral
agreements between the parties other than as set out herein in this Agreement.
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CONNgt1 FULAGV SERVE
The parties by their authorized representatives and intending to be legally bound have entered
into this Agreement upon execution of same, as indicated below(the "Effective Date").
RELIANCE COMMUNICATION, LLC:
By: ._
Date: (1l- VS
Name: j Y
Title ; Nt('_t -C.,
WELD COUNTY:
C�
AT PEST: {/.dtA1 v• 't1 BOARD OF COUNTY COMMISSIONERS
Weld ' )u t Clerk to the Boa d WELD COUNTY, COLORADO
BY: i►� ' I - , /�/ , fi\4.1
Deputy CI: k to t e Boa'. .4'��'�"� Mike Freeman, Chair
1 . La JUL 2 0 2016 !'
361
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These Terms for Services (as defined below) apply to sales made by Reliance
Communications, LLC ("Provider") to Weld County, CO ("Client"), as of the date of such
purchase order ("Effective Date"). These terms consist of this License Agreement and any
order forms, purchase orders or statements of work referencing these terms or issued by
Client to Provider, and any quotes from Provider to Client on which a purchase order is based
(each, an "Order") describing the Provider Services that Provider agrees to provide to Client.
The parties hereby agree as follows:
1. Services and Orders. The services are the automated services, business process
services or other related services agreed to in the applicable Order, as reflected in Appendices
A & B, and provided by Provider (the "Services"). Orders may be executed by Client and
Provider or by Client and a Provider Affiliate (as defined in Rule 405 of the Securities Act of
1933), must incorporate this Agreement by reference, shall govern and control in case of
conflict with any other agreement, and in conjunction with this Agreement shall form a
separate agreement between Client and Provider or between Client and the Provider Affiliate
that executes the applicable Order. Client shall look only to the Provider Affiliate that executes
the Order with respect to any right or obligation with respect to such Order. By executing an
Order or using or accessing the Services, Client agrees to be bound by this Agreement.
2. Term and Termination.
2.1. Term. This Agreement has a five (5) year term, and shall terminate, unless extended
by mutual consent, five (5) years from the Effective Date. However, financial obligations of
the County payable after the current fiscal year are contingent upon funds for that purpose
being appropriated, budgeted and otherwise made available. Execution of this Agreement by
County does not create an obligation on the part of County to expend funds not otherwise
appropriated in each succeeding year. County may terminate this agreement upon ninety
(90) days notice, or upon failure to appropriate funds in any given year, without penalty.
2.2. Termination of an Order For Cause. Any Order may be terminated as follows: (a)
by either party upon the failure by the other party to perform any material obligation related to
such Order that is not cured within thirty (30) days after receipt of written notice and demand
for cure from the affected party; (b) by either party upon the violation by the other party of any
applicable state or federal law, statute, rule or regulation in relation to its performance of the
Order; provided that such right to terminate shall only be available for 30 days from the time
that the non-violating party is aware or should have been aware of such breach; or (c) by
Provider, upon fourteen (14) days written notice if undisputed payments are in arrears. In
addition, Provider may take any or all of the following actions any time undisputed payments
are more than fourteen (14) days in arrears: (i) suspend the Services; or (ii) withhold data,
materials or reports.
3. Charges. Client agrees to pay for the Services in accordance with the rates set forth in
the applicable Order in addition to all applicable taxes, fees and surcharges set forth on
Client's invoice. Any sum due Provider hereunder will be due and payable via electronic funds
(ACH, EFT or wire) or check thirty (30) days from the date of invoice. Client will pay interest
on all past due sums at a rate which is the lesser of one and a half percent(1.5%) per month,
or the highest rate allowed by law. In the event part of an invoice is in dispute, Client agrees
to pay the undisputed portion of the invoice and make a note on the invoice regarding the
disputed portion within thirty (30) days from the date of invoice, otherwise Client will be
deemed to agree to such charges and Provider will not be subject to making adjustments to
charges or invoices.
4. Maintenance of Service. Provider agrees to provide and maintain the Services in a
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workmanlike manner customary for service providers in the industry. Provider does not
warrant or guarantee in any way the results from the Services. Client agrees to provide and
maintain systems and materials reasonably required by Provider to perform the Services,
including as applicable, but not limited to: Client or third party databases; Client or third party
software, hardware, systems, routing and network addresses and configurations; and key
contacts for problem escalation (collectively the "Client Systems and Materials"). Provider
shall not be liable hereunder relating to the Client Systems and Materials including the failure
by Client to timely provide the Client Systems and Materials.
5. Representations And Warranties.
5.1. Each party represents and warrants to the other that: (a) its execution and
performance of this Agreement and the applicable Order will not violate any provision of law,
rule, regulation to which such party is subject; and (b) such party will comply with all laws,
rules and regulations pursuant to which such party conducts its business.
5.2. Each party represents and warrants to the other that: (a) it has all requisite corporate
power and authority to execute, deliver and perform its obligations under this Agreement and
the applicable Order; (b) the execution, delivery and performance of this Agreement and the
applicable Order have been duly authorized by such party; (c) no approval, authorization or
consent of any governmental or regulatory authority is required to be obtained by it in order
for it to enter into and perform its obligations under this Agreement and the applicable Order;
and (d) the signatory to this Agreement and the applicable Order possesses all necessary
authority to enter into the Agreement and applicable Order.
5.3. Client represents and warrants that: (a) the Client Systems and Materials, all
representations to be made by Provider as a part of Client's programs, and the content,timing,
recipients and nature of all programs (including outbound communications and promotions
and advertising to induce calls to Client's programs) will be in compliance with all laws, rules,
regulations; and (b) Client is solely responsible for the content and rights to use the Client
Systems and Materials and Provider's use of the Client Systems and Materials shall not violate
the rights of any third party or any law, rule or regulation. Client specifically acknowledges and
agrees that Provider has not and is not expected to provide Client with any analysis,
interpretation or advice regarding the compliance of any aspect of Client's Materials or
programs with any third party rights or laws, rules, or regulations. Upon request, Client shall
provide reasonable proof of compliance with the provisions set forth in this section and
Provider shall have no obligation to provide Services where Provider reasonably believes that
Client has not so complied.
5.4. Provider represents and warrants that Provider can grant the licenses, and privileges
granted by this Agreement ("Licensed Materials"). Provider expressly disclaims any warranty
of merchantability or fitness of the Licensed Materials for a particular purpose and any other
warranty, including that the Licensed Materials will not infringe any patent or other proprietary
right. Provider further represents and warrants that Provider has no actual knowledge of any
infringement claims filed against Provider for practicing the Licensed Materials anywhere in
the world. Except as set forth in this section, Provider makes no representation, express or
implied, with regard to infringement of any Licensed Materials. The Licensed Materials are
provided "AS IS.""
6. License and Content.
6.1. Subject to Client's compliance with the terms and conditions of this Agreement,
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Provider hereby grants Client a non-exclusive license during the applicable Order Term to use
the Services set forth in the applicable Order. Except as specifically set forth herein, Provider
or its suppliers retain all right, title, and interest, including all intellectual property rights,
relating to or embodied in the Services.Client agrees not to reverse engineer, decompile,
disassemble, translate, or attempt to learn the source code of any software related to the
Services. Other than using the Services for Client's internal business purposes, Client may
not resell the Services or otherwise generate income from the Services.
6.2. Client is solely responsible for the information or content submitted, posted,
transmitted or made available through its use of the Services ("Content"). Client may use the
Services to transmit Content or direct Provider to make contacts via any channel (in either
case"Messages")to, or with, recipients(the"Recipients"). Client is responsible for maintaining
the confidentiality of its accounts and owner numbers and necessary codes, passwords and
personal identification numbers used in conjunction with the Services and for all uses of the
Services in association with its accounts whether or not authorized by it including unintended
usage due to holidays, daylight savings, computer clock errors or similar circumstances. Client
acknowledges and agrees that Provider does not control nor monitor the Content nor
guarantee the accuracy, integrity, security or quality of such Content. Use of recording or
taping any use of the Services may subject Client to laws or regulations and Client is solely
responsible for and obligated to provide any required notification to those being recorded or
taped.
6.3. Client represents and warrants that: (a) it has the legal right to use all Content and
send all Messages to the Recipients (including obtaining any required consents from the
Recipients) and the content, timing and purpose of all Messages, campaigns and programs
are in compliance with all applicable laws, rules and regulations; (b) it is the transmitter of all
Content and Messages and Provider is merely acting at Client's direction as a technology
conduit for the transmission of the Content and the Messages; (c) Provider's use of the
Content shall not violate the rights of any third party or any law, rule or regulation and (d) it
will not transmit or allow to be transmitted any Content or Messages that: (i) it does not have
a right to make available under any law or under contractual or fiduciary relationship; (ii) are
false, inaccurate, misleading, unlawful, harmful, threatening, abusive, harassing, tortuous,
defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, or racially,
ethnically, or otherwise objectionable; harmful to minors in any way; (iii) infringe any patent,
trademark, trade secret, copyright, or other proprietary rights or rights of publicity or privacy
of any party; (iv) utilize any unsolicited or unauthorized advertising, promotional materials,
"junk mail", "spam", or any other forms of solicitation; or (v) interfere with or disrupts the
Services or servers or network operator networks.
6.4. Client further represents and warrants that: (a) it has obtained prior express consent
to contact each wireless phone number delivered by Client to Provider in connection with the
provision of any Services delivering a prerecorded message or text, ("Notification Services")
and that the intended contact recipient is the current subscriber to, or the non-subscriber
customary user of, the wireless phone number; (b) it (1) has incorporated an interactive opt-
out mechanism as part of any program relating to any Notification Services or(2)the contacts
that are the subject of such Notification Services are not initiated to induce the purchase of
goods or services or to solicit a charitable contribution ("Solicitations"), and (c) it has obtained
from the recipient of any Solicitation an express written agreement that meets the
requirements set forth in Section 310.4(b)(1)(v)(A) of the FTC's Telemarketing Sales Rule.
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6.5. Client acknowledges and agrees that where Provider reasonably believes that Client
may not have complied with all laws, rules and regulations applicable to the performance of
Notification Services, Provider may, at its option: (i) scrub all numbers against any appropriate
data base deemed necessary to remove all wireless phone numbers; (ii) insert an interactive
opt-out mechanism and pass the resulting data to client, or (iii) not provide any Notification
Services.
6.6. To the extent permitted by law, Client shall indemnify, defend and hold Provider, its
affiliates and their officers, directors, employees and agents harmless from and against any
and all claims of loss, damages, liability, costs, and expenses(including reasonable attorneys'
fees and expenses) arising out of or resulting from Provider following Client's instructions in
sending the Messages or Client's breach of any representation and warranty set forth in
Sections 6.2—6.6.
7. Confidentiality and Proprietary Information.
7.1. Each party may disclose (the "Discloser") confidential and proprietary information
("Confidential Information") to the other party (the "Recipient"). In each such case, the
Recipient shall hold such Confidential Information in confidence and shall not disclose such
Confidential Information except to a party's Affiliates, employees or agents who have a need
to know such Confidential Information in order to perform such party's obligations under this
Agreement. Client's Confidential Information shall include of all information relating to the
trade secrets or business affairs of Client including consumer data, merchandising plans,
marketing plans and product design and information. Provider's Confidential Information shall
include the computers, systems and software operating the Service and all documentation,
development tools, phone numbers, know-how and data related thereto, and any derivative
works thereof as well as physical property, analytical procedures, techniques, skills, ideas,
models, research, development, trade secrets or business affairs of Provider, its Affiliates or
their employees, suppliers or agents. Neither party shall have any rights in the other party's
Confidential Information and shall return or destroy all such Confidential Information upon the
termination of the applicable Order or the request of the Discloser. Notwithstanding the
foregoing, the parties acknowledge that Recipient shall not be required to return to Discloser
or destroy those copies of Confidential Information residing on Recipient's backup, disaster
recovery, or business continuity systems and the obligations hereunder with respect to such
Confidential Information shall survive until such Confidential Information is destroyed.
7.2. Notwithstanding any other term hereof, the term "Confidential Information" shall not
include information that: (a) was already in the lawful possession of the Recipient prior to
receipt thereof, directly or indirectly, from the Discloser; (b) lawfully becomes available to
Recipient on a non-confidential basis from a source other than Discloser that is not under an
obligation to keep such information confidential; (c) is generally available to the public other
than as a result of a breach of this Agreement by Recipient or its representative(s); or (d) is
subsequently and independently developed by employees, consultants or agents of the
Recipient without reference to the Confidential Information disclosed hereunder. In addition,
a party shall not be considered to have breached its obligations by disclosing Confidential
Information of the other party as required to satisfy any request of a competent governmental
body provided that, promptly upon receiving any such request and to the extent that it may
legally do so, such party advises the other party of the request prior to making such disclosure
in order that the other party may interpose an objection to such disclosure, take action to
assure confidential handling of the Confidential Information, or take such other action as it
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deems appropriate to protect the Confidential Information. As a public entity, Weld County
must comply with the provisions of C.R.S. 24-72-201, et seq., with regard to public records,
and cannot guarantee the confidentiality of all documents.
8. Indemnification.
8.1. General Indemnity. To the extent permitted by law, Client shall indemnify, defend
and hold Provider, its Affiliates and their officers, directors, employees and agents harmless
from and against any and all third party claims of loss, damages, liability, costs, and expenses
(including reasonable attorneys' fees and expenses) arising out of or resulting from: (a) a
breach by Client of any term of this Agreement or an Order; (b) the Client Systems and
Materials; (c) a claim relating to any defect in any product or service offered by Client, its
Affiliates or any of their agents or Clients ; or(d) all liabilities, demands, damages, expenses,
or losses arising out of or resulting from any usage of the Licensed Materials. Provider shall
indemnify, defend and hold Client, its Affiliates and their officers, directors, employees and
agents harmless from and against any and all third party claims of loss, damages, liability,
costs, and expenses (including reasonable attorneys' fees and expenses) arising out of or
resulting from a breach by Provider of any term of this Agreement or an Order. Nothing herein
shall require the Provider to indemnify the Client for any claim or any portion of any claim that
arises from the Client's reckless, wanton, wrongful, or otherwise negligent acts of the Client.
8.2. Provider Intellectual Property Indemnity. Provider will have the obligation and right
at the entire expense of Provider to defend any claim, suit or proceeding brought against
Client its Affiliates or their officers, directors, employees or agents so far as it is based on a
third party claim that the Services supplied by Provider infringe a United States copyright or a
United States patent issued as of the effective date of the applicable Order, provided that
Provider will have no indemnity obligation or other liability hereunder arising from: (1) Client's
willful, reckless, wanton, wrongful, or otherwise negligent acts; (2) breach of the Agreement
or an Order or alteration of the Services as provided by Provider; (3) the Client Systems and
Materials or Services that are based upon the Client Systems and Materials, or information,
design, specifications, directions, instruction, software, data, or material not furnished by
Provider; (4) combination of the Services with the Client Systems and Materials or any
materials, products or services not provided by Provider; or any (5) third party products or
services. Notwithstanding the foregoing, in order to be indemnified to the extent stated, the
Client must operate the Licensed Materials within the instructions and technical limits provided
or approved by the Provider. If such a claim is or is likely to be made, Provider will, at its own
expense and sole discretion, exercise one or the following remedies: (1) obtain for Client the
right to continue to use, the Services consistent with this Agreement; (2) modify the Services
so they are non-infringing and in compliance with this Agreement; (3)terminate the applicable
Services without liability for such termination other than the ongoing indemnity obligation
hereunder. The foregoing states the entire obligation of Provider and its suppliers, and the
exclusive remedy of Client, with respect to infringement of proprietary rights.
8.3. Indemnification Procedure. The party claiming indemnification shall: (a) provide
prompt written notice to the indemnifying party of any claim in respect of which the indemnity
may apply; (b) relinquish control of the defense of the claim to the indemnifying party; and (c)
provide the indemnifying party with all assistance reasonably requested in defense of the
claim. The indemnifying party shall be entitled to settle any claim without the written consent
of the indemnified party so long as such settlement only involves the payment of money by
the indemnifying party and in no way affects any rights of the indemnified party. The
indemnities set forth herein shall not apply to the willfulness on the part of the indemnified
party or negligence of the indemnified party.
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9. Miscellaneous.
9.1. Entire Agreement and Integration. This Agreement, in conjunction with the
applicable Order constitutes the entire agreement between the parties to such Order with
respect to the subject matter of this Agreement and the applicable Order and supersede all
prior agreements, discussions, proposals, representations or warranties, whether written or
oral. The Agreement and Orders may be executed by fax, and/or in any number of
counterparts, all of which shall together be considered an original and may be evidenced by
a fax or scanned electronic (e.g. .pdf, .tif) copy.
9.2. Notices. Any notice to be provided shall be in writing and shall be deemed given: (a)
if by hand delivery, upon receipt thereof, (b) if mailed, three(3)days after deposit in the United
States mail, postage prepaid, certified mail return receipt requested, or (c) if by next day
delivery service, upon such delivery, or (d) if by facsimile transmission, upon receipt of such
transmission, to the addresses or facsimile numbers set forth below the signature block or to
such other addresses or facsimile numbers as either party may designate from time to time
by written notice to the other party hereto.
9.3. Assignment. This Agreement and Orders may not be assigned or transferred by a
party thereto without the prior written consent of the other party thereto, which consent shall
not be unreasonably withheld. Notwithstanding the foregoing, Provider may freely assign this
Agreement and Orders to an Affiliate or to an acquirer of all or part of Provider's business or
assets, whether by merger or acquisition.
9.4. Waiver. No course of dealing or failure of a party to enforce strictly any term or
provision or to exercise any right, obligation, or option provided, will waive such term,
provision, right, obligation or option.
9.5. Independent Contractors. The Agreement and Orders are not a joint venture or
partnership, and each party is entering the relationship as a principal and not as an agent of
the other. The parties hereto agree that Provider is an independent contractor in performing
the Services.
9.6. Choice of Law. This Agreement and Orders shall be governed under the laws of the
State of Colorado without regard for its choice of law principles. Client and Provider agree that
any legal action involving this Agreement or Orders in any way will be instituted in a court of
competent jurisdiction located in the State of Colorado, Client and Provider consent to
jurisdiction of the state or Federal courts in the State of Colorado.
9.7. Enforcement. All users of the Services must adhere to the terms of this Agreement.
Provider has the right, but are not obligated, to strictly enforce this Agreement through self-
help, active investigation, litigation and prosecution. Provider may also access and disclose
any information (including transactional information) related to Client's access and use of our
website or network for any lawful reason, including but not limited to: (1) responding to
emergencies; (2) complying with law, rule or regulation (e.g., a lawful subpoena); (3)
protecting our rights or property and those of our Clients; or (4) protecting users of those
services and other carriers from fraudulent, abusive, or unlawful use of, or subscription to,
such services.
9.8. Recording. Client agrees that all calls may be recorded or monitored by Provider at
Provider's option. Such recording or monitoring shall not violate any state or federal law.
9.9. Taxes. Provider shall add to each invoice and Client shall pay any sales, use, excise,
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value-added, gross receipts, services, labor related, consumption and other similar taxes or
surcharges , however designated, that are levied by any taxing authority in connection with
the provision or use of Services under this Agreement or any Order. If at any time during the
Term of this Agreement or any Order, Provider believes that it is required by law to collect any
new or additional taxes for which Client would be responsible for paying, Provider shall notify
Client of such taxes, collect such taxes directly from Client and remit such taxes to the
appropriate governmental authority. If any taxing authority determines at any time that
Provider has incorrectly determined any tax liability regarding taxes for which Client is
responsible pursuant to this Agreement or any Order, Provider shall have the right to invoice
Client for such taxes determined by such taxing authority to be due and owing. If Client is
exempt from taxes, Client shall provide a copy of any documentation evidencing such
exemption before it begins to receive any of the Services.
9.10. Severability. If any provision of this Agreement or the applicable Order is held invalid
or unenforceable at law, such provision shall be modified, rewritten or interpreted to include
as much of its nature and scope as will render it enforceable and the remainder of this
Agreement and the applicable Order will continue in effect and be valid and enforceable to
the fullest extent.
9.11. No Third party Beneficiaries. This Agreement and Orders are for the sole benefit of
the parties to such Order and are not intended to, nor shall it be construed to, create any right
or confer any benefit on or against any third party.
9.12. Interpretation. "Including" means "including, without limitation", and "days" refers to
calendar days. This Agreement and each Order is the joint work product of the parties thereto,
and no inference may be drawn or rules of construction applied against either party to interpret
ambiguities. If any terms of this Agreement and an Order conflict, the terms of the Order will
govern for that Order only. No preprinted or form terms, including on any purchase order, will
apply.
9.13. Force Maleure. Neither party shall be liable for delays and/or defaults in its
performance(other than Client's obligation to pay fees for Services performed) due to causes
beyond its reasonable control, including, but without limiting the generality of the foregoing:
acts of god or of the public enemy;fire or explosion;flood; stability or availability of the Internet;
the elements; telecommunication system failure; war; technology attacks, epidemic; acts of
terrorism; riots; embargoes; quarantine; viruses; strikes; lockouts; disputes with workmen or
other labor disturbances; total or partial failure of transportation, utilities, delivery facilities, or
supplies; acts or requests of any governmental authority; or any other cause beyond its
reasonable control, whether or not similar to the foregoing.
9.14. Amendments. Each amendment, change, waiver, or discharge shall only be valid if
made in writing by authorized representatives of all applicable parties.
9.15. Survival. All provisions of this Agreement or any Orders which by their nature should
survive termination shall survive termination including Sections 2, 3, 5, 6, 7, 8 and 9 of this
Agreement.
9 . 16 Governmental Immunity. No term or condition of this
contract shall be construed or interpreted as a waiver,
express or implied, of any of the immunities, rights,
benefits, protections or other provisions, of the Colorado
Governmental Immunity Act §§24-10-101 et seq. , as applicable
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now or hereafter amended.
9. 17 Board of County Commissioners of Weld County Approval.
This Agreement shall not be valid until it has been approved
by the Board of County Commissioners of Weld County, Colorado
or its designee .
9. 18 Extension or Modification. Any amendments or
modifications to this agreement shall be in writing signed by
both parties .
10. Limited Warranty and Limitation of Liability.
10.1. EXCEPT AS EXPRESSLY PROVIDED HEREIN, PROVIDER MAKES NO EXPRESS
OR IMPLIED REPRESENTATIONS OR WARRANTIES, AND PROVIDER EXPRESSLY
DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE, OR NON-INFRINGEMENT. PROVIDER EXPRESSLY DENIES
ANY REPRESENTATION OR WARRANTY ABOUT THE ACCURACY OR CONDITION OF
DATA OR THAT THE SERVICES OR RELATED SYSTEMS WILL OPERATE
UNINTERRUPTED OR ERROR-FREE.
10.2. NO CAUSE OR ACTION WHICH ACCRUED MORE THAN TWO (2) YEARS PRIOR
TO THE FILING OF A SUIT ALLEGING SUCH CAUSE OF ACTION MAY BE ASSERTED
UNDER THIS AGREEMENT BY EITHER PARTY.
10.3. EXCEPT FOR THE PARTIES' PAYMENT OBLIGATIONS, NEITHER PARTY WILL
BE LIABLE TO THE OTHER FOR ANY INDIRECT, EXEMPLARY, SPECIAL, PUNITIVE,
CONSEQUENTIAL, OR INCIDENTAL DAMAGES OR LOSS OF GOODWILL, DATA OR
PROFITS, OR COST OF COVER. THE TOTAL LIABILITY OF PROVIDER FOR ANY
REASON, SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID TO PROVIDER BY
CLIENT UNDER THE Order APPLICABLE TO THE EVENT GIVING RISE TO SUCH ACTION
DURING THE SIX (6) MONTH PERIOD PRECEDING THE EVENT GIVING RISE TO SUCH
LIABILITY. THE LIMITS ON LIABILITY IN THIS SECTION SHALL APPLY IN ALL CASES
INCLUDING IF THE APPLICABLE CLAIM ARISES OUT OF BREACH OF EXPRESS OR
IMPLIED WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR STRICT
PRODUCT LIABILITY, AND EVEN IF THE PARTY HAS BEEN ADVISED THAT SUCH
DAMAGES ARE POSSIBLE OR FORESEEABLE.
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APPENDIX A- LICENSED SOFTWARE AND FEES
The Components which are the subject of the License, the Software Licenses granted to the
Client and the fees payable to Provider hereunder are as follows:
1. Licensed Software
The Components of the Platform Suite which are licensed to the Weld County, CO
hereunder are the following:
• SitePublish Web Content Management System.
2. Software Licenses
The utilization rights of the Client are as follows:
(a) Client is granted an Unlimited-User Software License;
(b) The Territory is the State of Colorado.
3. Professional Services Fees
The following one-time Professional Services costs are included as part of the implementation:
Website Design, Development& Implementation* $210,000
Onsite Training Sessions** Included
Collaborative Content Migration Included
Year Four Website Redesign Plan (if desired)*** Included
Total Professional Services Fees: $210,000
*See separately provided and incorporated Appendices D-F for cost breakdown per project
timeline.
""Travel expenses included up to the value of$6,000 in aggregate.
***Provided that Client has paid the annual fee for contract year four.
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4. Payment Schedule re: Professional Services Fees
Contract Signing $87,000
Custom Wireframe Sign-offs (No Later Than 9/30/2016x) $57,000
Phase 1 b GoLive Sign-off(No Later Than 11/30/2016x) $34,230
Phase 2C GoLive Sign-off(No Later Than 1/31/2017x) $20,040
Phase 3d GoLive Sign-off(No Later Than 2/28/2017x) $11,730
a General timeframe expectations presented herein, if mutually agreed upon these may be
adjusted in the project planning phase.
b Phase 1 GoLive will include: brightfutures, county fair, county intranet, disaster recovery,
main site, public safety intranet, sheriff, wellness
° Phase 2 GoLive will include: 150th anniversary, 4H, 4H foundation, discover weld,
drivesmart, smart energy
d Phase 3 GoLive will include: faith partnership, healthy weld, master gardener, thriving
weld, weld waits
APPENDIX B— MAINTENANCE AND SUPPORT
The following are included:
a) CMS Software Version Upgrades & Maintenance, delivered to client no more than 2
weeks following deployment in the weld county on-premise environment.
b) Unlimited Access to Technical Support for all Weld County users on staff.
Client will pay Provider each year (each such term is referred to here as an "Annual Hosting,
Maintenance & Support Term"*) an annual fee of$31,000** due to Provider hereunder and
is payable annually in advance.
This annual fee may be increased annually by no more than 5% by Provider by providing
Client notification by June 1 each calendar year.
*The initial, Maintenance & Support Term is effective as of the contract execution date, and
will remain in force for twelve (12) months ("Contract Year 1').
**This annual fee will not be charged/invoiced until twelve (12) months following
contract execution, upon expiration of the initial, Maintenance & Support Term
("Contract Year 2").
1. Technical Support & Maintenance
Page 13 of 15
civiclive p
(a) Support: Provider will provide unlimited access to our Technical Support team once the
Client's website has gone live.
(b) Availability:CivicLive Support will be available through Provider's Bug Tracking System
and CivicLive's Support Email account (support@civiclive.com) to Client between the hours
of 8:00 a.m. and 7:00 p.m. (Eastern timezone), during any day, other than a Saturday, Sunday,
statutory or civic holiday in Toronto, Ontario ("Normal Service Hours").
(c) Response Time: During Normal Service Hours, CivicLive Support will respond to Client's
Support requests within twenty four(24) hours of the initial request. The time to solve, identify,
diagnose, and correct errors (if necessary) will depend on the complexity of each problem.
(d) Emergency Support& Response Time: Provider will provide an emergency pager number
for emergency support requests made outside of Normal Service Hours. Provider will
guarantee a maximum four (4) hour response time, 24 hours a day, seven (7) days a week.
2. Client's Obligations
(a) Access: During each Maintenance & Support Term, Client will provide Provider with
reasonable access (via remote telecommunications or on-site access at Client's premises, as
applicable) to Client's copies of the Licensed Software to the extent necessary, in Provider's
discretion, to enable Provider to meet its support obligations as set forth in this Agreement.
(b) Communications Link: During this Agreement, Client may, at its sole expense, provide
access via the Internet. Provider may be entitled to use this Internet connection in discharging
its responsibilities under this Agreement. Provider shall have no liability to Client if Provider's
ability to render support is impaired by Client's inability to provide telecommunications
functionality required for remote support.
3. Fees for Other Services
Client shall reimburse Provider for reasonable travel expenses, and reasonable
incidental expenses relating to Maintenance Service at Provider's then current prices then in
effect. Provider shall bill such fees and expenses on a monthly basis, attaching time sheets
normally used by Provider. Client shall not be liable for the aforesaid expenses unless Client
has given Provider approval to incur them.
[INTENTIONALLY LEFT BLANK]
Page 14 of 15
Civicl'iveQ
APPENDIX C—MARKETING
1. Client will make a reasonable attempt to work with the Provider's Marketing
Department to gather information and meet deadlines associated with website award contest
entries throughout the term of this Agreement.
2. Client permits Provider to include an example of the Client's home page and a link to
the Client's website on the Provider's corporate website(s).
3. Client will make a reasonable attempt to work with the Provider Marketing Department
to create a case study related to their website.
4. Client agrees to make a reasonable attempt to recognize Provider on websites as
appropriate.
5. Client understands that the pricing and any related discount structure provided under
this Agreement assumes such perpetual permission.
APPENDIX D—CIVICLIVE PROPOSAL
The separately provided project proposal and pricing documents submitted by Provider/
CivicLive in response to Client's Request for Proposals (RFP)for the project that forms the
subject of this Agreement are hereby incorporated as Appendix D of same.
APPENDIX E—STATEMENT OF WORK(SOW)
The separately provided Statement of Work (SOW)for the project that forms the subject of
this Agreement is hereby incorporated as Appendix E of same.
APPENDIX F—BEST AND FINAL PRICING
The separately provided Best and Final Pricing summary for the project that forms the
subject of this Agreement is hereby incorporated as Appendix F of same.
Page 15 of 15
Attg96/VP,X, 1 PAGE OF DOCUMENT
INCLUDED IN PAPER FILE.
Reliance Communications LLC REMAINDER RETAINED
100 Enterprise Way, Suite 300A ELECTRONICALLY IN TYLER.
Scotts Valley, CA 95066
1027 S. Main Street, Suite 503
Joplin, MO 64801
co.Weld.CO.us County Internet
and Intranet Websites
Project Proposal
PREPARED FOR: PREPARED BY:
Jake Mundt John Julius
Director of Web Proposal Developer
Development
Weld County t: 1.877.519.3851 ext. 723
Colorado e: john.julius@civiclive.com
Response to RFP#B1600037 f: 1.866.204.6147
civiclive
CONNECT • ENGAGE • SERVE
STANDARD LEGAL CLARIFICATIONS
Binding Agreement
CivicLive confirms that submission of this response does not constitute a binding agreement to provide the
proposed solution . CivicLive reserves the right to negotiate any term or condition including:
acceptance/rejection criteria, pricing, force majeure, guarantees, warranties, indemnities, limitations of
liability, liquidated damages, set-off and hold-backs, insurance, and confidential information. Further, in any
event, it is CivicLive's policy that any and all liability under a final negotiated contract pursuant to this
proposal, not exceed a fixed dollar amount.
Liability Limitation
CivicLive's liability for all claims and damages arising from this contract including any warranty liabilities will
be limited, and liability for all indirect and consequential damages will be excluded .
Regulatory Approvals
This Proposal is subject to the comments and qualifications contained herein, as well as all regulatory
approvals applicable to transactions of this kind . Certain regulatory requirements may have to be met prior
to entering into a definitive agreement including but not limited to : (i) including mandatory terms and
conditions in any definitive agreement; and (ii) filing and receipt of any necessary tariffs or regulatory
approvals.
civiclive
CONNECT • ENGAGE • SERVE
civiclive
CONNECT • ENGAGE - SERVE
Weld County Request for Proposal - RFP #131600037
\VELD-244 Web CMS for Internet and Intranet
8 Vendor Certification
This certification attests to the vendor's awareness and agreement to the content of this RFP and
all accompanying calendar schedules and provisions contained herein.
The vendor must ensure that the following certificate is duly completed and correctly executed by
an authorized officer of your company.
This proposal is submitted in response to RFP #B1600037issued by Weld County. The
undersigned is a duly authorized officer, hereby certifies that:
Reliance Communications LLC
(Vendor Name)
agrees to be bound by the content of this proposal and agrees to comply with the terms,
conditions, and provisions of the referenced RFP and any addendum thereto in the event of an
award, Exceptions are to be noted as stated in the RFP. The proposal shall remain in effect for a
period of 6 months as of 2/26/2016.
The undersigned further certify that their firm (check one):
IS
X IS NOT
currently debarred, suspended, or proposed for debarment by any federal entity. The
undersigned agree to notify Weld County of any change in this status, should one occur, until
such time as an award has been made under this procurement action.
Person[s] authorized to negotiate on behalf of this firm for purposes of this RFP are:
Name: Nathaniel Brogan Title: Senior Vice President
Signature: Date: 3/8/2016
Name: Title:
Signature: Date:
Signature of Authorized Officer:
Name: Nathaniel Brogan Title: Senior Vice President
Signature: Date: 3/8/2016
6/9/2014 9 : 36
AM P.24
TRANSMITTAL LETTER
ATTN : Jake Mundt
Weld County
RE: County Internet and Intranet Websites
Jake Mundt,
I am pleased to present CivicLive's response to Weld County's RFP for County Internet and Intranet Websites. We are
currently providing implementation services to Aurora and Lone Tree and we would be happy to offer our services to
Weld County as well.
The contents of this Technical Proposal address your project's requirements as outlined in your RFP. Our Technical
Proposal is followed by a Cost Proposal that outlines our bid using your pricing tables. The Cost Proposal also includes
rate tables for additional professional services, and flat rates for additional training services we can offer if desired.
If your vendor evaluation team requires clarification about the contents of our Technical Proposal, we invite your team
to a demo presentation that can be scheduled at your convenience with CivicLive's Project Director, Padraig O'Shea.
During this presentation, we can provide more details about our proposed solution, demonstrate our software, and
conduct preliminary negotiations, if so desired.
I am a binding officer for Reliance Communications. Your primary point of contact during the proposal process is John
Julius, who can be reached at either john .julius@civiclive.com or 1.877.519.3851 ext. 723.
We are thankful for having this opportunity to work with Weld County, and look forward to forthcoming updates in your
vendor evaluation process.
Sincerely,
Nathaniel Brogan I Senior Vice President
Reliance Communications LLC
100 Enterprise Way, Suite 300A
Scotts Valley, CA 95066
1027 S. Main Street, Suite 503
Joplin, MO 64801
www.civiclive.com
Weld County I County Internet and Intranet Websites Project Proposal 1
TABLE OF
CONTENTS
Executive Summary 3
Corporate Profile 5
About Us 5
Benefits of Partnering with CivicLive 5
Client Profiles 6
References 11
Financial Stability 11
Diagram of Application Configuration 14
Pending Litigation 14
Approach 15
Response to Scope of Work 15
Our Team & Your Team 16
The SmartWork Project Implementation Methodology 22
Estimated SmartWork Project Timeline 33
Support, Hosting & Maintenance 35
Subcontractor Statement 39
Additional Information 41
Tools That Make Content Management Easy for Staff 42
A Mobile-Optimized eGovernment Solution 49
Citizen Engagement Solutions 53
Productivity & Transparency Tools 59
Integration With 3rd Party Software 64
Contract and SLA 66
Pricing and Functionality Checklist 79
2 cuvlclive ®..
CONNECT • ENGAGE - SERVE
EXECUTIVE
, City of Tacoma
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Npm.It O1K® ORCMxt11 lairs SUMMARY •
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Welcome to CivicLive !
We are the eGovernment web specialists that Weld County can trust to redesign co.Weld .CO.us so that it serves your
community using our powerful web software, and markets Weld as a vibrant place to visit, do business, and call home.
In response to your County Internet and Intranet Websites REP, CivicLive has prepared this project proposal to showcase an
industry-leading eGovernment web solution that we believe will meet your project's immediate goals and provide long-term
value to your County. Learn more about this winning combination in the following sections of this executive summary.
CREATIVE, TECHNICAL & PROFESSIONAL SERVICES
CivicLive is a team of skilled creative and technical professionals who use a proven Project Implementation
Methodology called SmartWork to meet your project's goals. Highlights of our Professional Services include:
pi:, Professional Project Management
Working with CivicLive means benefitting from a dedicated Project Manager who isn't just your friendly point-of-
contact with us, but also an experienced software technical professional that leads our team and your team
through our proven SmartWork Project Implementation Methodology.
Web Design Services with a 100% Satisfaction Guarantee
A website's design matters — a lot That's why our Designing phase is completely iterative and allows your team to provide actionable feedback every step of the way. In fact, we value good web design 100%
DESIGN
so much that we offer a 100% Satisfaction Guarantee with our design deliverables. This means GUARANTEE
co.Weld .CO. us will look and feel exactly the way your County wants it to !
Mobile-Optimization
.LD
Our Web Design services also includes Responsive Design — a versatile mobile-optimization solution that is
platform-agnostic and very usable on smartphones and tablets. We can also support Web App and Smartphone
app solutions as well if your County Project Team is interested in those options.
0 Training Sessions
We've included Training Sessions for teaching your users how to use our SitePublish CMS tools. Our training
services also include providing your County staff with a wealth of learning resources such as User Manuals and
Videos for SitePublish, project-specific support documentation, and the option to provide additional training
webinars if desired.
Weld County I County Internet and Intranet Websites Project Proposal 3
LEADING-EDGE EGOVERNMENT SOFTWARE
The backbone of our eGovernment solution is our powerful, easy-to-use SitePublish Web Content Management
System . We've built our CMS from the ground up to include an unbeatable range of tools and functionality
specifically-designed for government application, such as:
4, Intuitive Content Management Tools
it
SitePublish makes routine content management a breeze with In-Context, WYSIWYG, and Drag-and-Drop editing
tools that can empower even the least-technical County staff to become engaged content editors who help
maintain your eGovernment website.
tii
%. Citizen Engagement Solution
Your citizens will be able to get more information from your County, request more services from your
departments, and participate more with your County in a digital community thanks to our ever-expanding range of
citizen engagement modules.
0 Government Productivity & Transparency Modules
Dozens of SitePublish modules and resources such as Meetings Media Managers, Social Groups, a Customizable
Workflow Engine and more will turn your staff in to an efficient team that uses the Internet as a tool that
simplifies their jobs.
(Z,D% LONG-TERM SUPPORT
CivicLive isn't just a company that will redesign your website and then leave you to
your own devices — we offer all our clients a lasting partnership that includes
Technical Support Services, Website Hosting Services, Software Maintenance and
Upgrades, and an unlimited-user Software License.
Our long-term partnerships are designed to reduce your over-worked IT department
and save your County money by bundling crucial services in to one low annual fee.
Best of all, CivicLive doesn't charge for our support services in the first contract year !
CONCLUSION
We hope that this Project Proposal demonstrates the capabilities of CivicLive's eGovernment solution and a commitment to
excellence that will ensure the best possible outcome for your County Internet and Intranet Websites project. If you have any
questions about what we're offering, or would like us to present our solution to your team in more detail, please do not
hesitate to contact me.
John Julius ( CivicLive Proposal Developer
Phone: 1.877.519.3851 ext. 723 I Email: john.julius@civiclive.com
4 civiclive
CONNECT ENGAGE • SERVE
CORPORATE PROFILE
About Us
CivicLive operates within Reliance Communications LLC, a California
based company and an independent subsidiary of West Corporation. Using the Internet to serve citizens
The company is very profitable and stable, especially given the backing better is our top priority. We want
of West Corporation and its $2.6 billion market capitalization. CivicLive municipal government websites to be
was founded in 2001 and has expanded to become a recognized and the instinctive first choice for
community engagement, not an
respected eGovernment solutions provider for North American towns, afterthought.
cities, counties, regional municipalities, agencies, and state/provincial John Carbrey
governments. Reliance Communications has approximately 200 CivicLive CTO
employees.
OUR MISSION:
Provide municipalities with the enterprise-grade web software
solutions they need to succeed in an era where citizens are seeking
more services and information from their local governments on the
Internet.
Our company's innovative approach to design and software development has garnered the praise of the technological
community and has led CivicLive towards winning many technology and business accolades and awards. We continue to
refine our solutions and services in order to build eGovernment websites that will set new standards for years to come.
Benefits of Partnering with CivicLive
CivicLive serves over 1,000 government institutions with web software solutions designed to meet their needs. For each
eGovernment project we undertake, our team brings 14 years of experience working with governments. In other words,
we've perfected the tools and techniques to make your County Internet and Intranet Websites project a success.
WE UNDERSTAND MUNICIPALITIES and help create true eGovernment experiences for citizens using Citizen
Engagement and CMS tools purpose-built for a County like yours.
WE HELP GOVERNMENTS make the best of their investment in websites as marketing tools by providing leading-
edge creative web design services.
WE SET YOUR WEBSITE FREE by offering no limits on hosting services, unlimited website hierarchies, and easy 3`d
party app integration via APIs and Web Services.
WE'LL HELP YOU COMPLY with public sector legal standards by offering unlimited records retention and security
standards that have passed the Department of Defence's stringent standards.
WE STAY BUDGET FRIENDLY with flexible SaaS solutions and streamlined project-management capabilities that
save your County money.
Weld County I County Internet and Intranet Websites Project Proposal 5
Client Profiles
The following section features some of CivicLive's invaluable clients and the work we did for them.
The City of Tacoma Clearfield City
11 www.cityoftacoma .org 4 www.clearfieldcity.org
9 Pierce County, Washington ffi ^'202,000 9 Davis County, Utah tai 25,000
M. •.„ XMt ..v . Tv�u-I,C"ll, T. ..r . { 11 �1p� Q a C, L
/ T far4'o� y FWMII 1p• LtM, 4JIP,t • LWI%MIE4• 4VVtH.M:N:• ptvn1.NGT .sua as'
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lI City of 'Tacoma
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r EXPERIENCE '. i�' .; r.
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TACOMA _h._. _.N„Vra•M,tvJb. ,p,p,,.ap.
• 4 -' My.rbvY.n
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Vrhei•GorgO, C:,H,v... txLN Ms W.. ili 1 ♦ iliffirn, inul .cu: fal
WEBSITE LAUNCHED IN : 2013 WEBSITE LAUNCHED IN : 2014
THE CLIENT THE CLIENT
CivicLive partnered with the City of Tacoma to create Clearfield City is a growing Utah municipality that
lasting changes in how Tacoma residents would partnered with CivicLive to simplify and enhance how
interact with their government. Tacoma residents will the City delivers eGovernment resources to citizens.
be able to get any City information they want from Clearfield City's new website exemplifies CivicLive's
any type of device thanks to our responsive full dedication to eGovernment functionality, usability, and
mobile-optimization solution . design excellence.
HOW CIVICLIVE HELPED HOW CIVICLIVE HELPED
ve Responsive Website Design V Responsive Website Design for superior
i Accessibility Standards Compliance smartphone and tablet usability.
vi Economic Development tools tei Implemented our SitePublish Content Management
I Iterative Improvement Partnership System's transparency-building Meeting Minutes &
Agenda module.
CivicLive offered all of the solutions that f Enhanced eGovernment functionality with
we were looking for in one product, and no Development Applications, Land Use Permits, and
other vendor came close to their quote. Their more.
design team worked very smoothly with ours V Integration of numerous 3rd party services and
and offered suggestions and enhancements
throughout the website redesign process. " applications already in use with Clearfield's
government.
Mike Hammoud
City of Tacoma Web Lead
a
.
CONNECT - ENGAGE - SERVE
Pima County City of North Little Rock
4 www. pima .gov II www. northlr.org
9 South Central Arizona 1f -1,000,000 9 North Little Rock, Arkansas fli —62,300
III II II II IIN"II =a ma" *... .i1 ',,II! 1 is LLSLL4MTo Ra`Mi5L DHOW T070 YCQkMACNt MOM OD I..• f
jim PIMA COUNTY a1
rty
Recreation I '4.ar fl-. Denier=ent 1 Huslrn I C-mmmurd*, Envlmnaneri[ 1 ac ernment •,,, .
_ h
I I l _a-tt- _�-� _ 1�T-!+ , - i _� - _ -fiArc r_ - - -
_�i _"7uv� ` —airy "
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. 1. ] �'—Y {k!b11.^SC/LiC'!'' '` '+r..:INV I r _ ` '�} '-.�
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jr „ *! New le'sr/ ki al Op I
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b ~ `�, 1-'t.l! rkIN V,1V I.TAI',,,{)u xlTllr Ilrflrla PI.,,.411Vxn.l,T xr
TCP NEWS EJGAGE ME I VeCPK FLAY ,_. > , Q r
Mcwa Re1caac Fcarix^c Ncva: - L , Ytf,
WEBSITE LAUNCHED IN : 2013 WEBSITE LAUNCHED IN : 2015
THE CLIENT THE CLIENT
Pima County, home to the vibrant City of Tucson, is The vibrant and booming city of North Little Rock,
Arizona's rapidly expanding economic center and home Arkansas needed a new website built from scratch .
to over 1 million citizens. Pima County uses their Everything from design to functionality to user
CivicLive website to share a wealth of news and experience needed to be changed in order to offer
government-related information with their community every resident and tourist a simple, but informative
each day through a website that makes this high online experience. Civiclive worked with the North
volume of content easily discoverable and shareable. Little Rock team to implement features unique to
HOW CIVICLIVE HELPED their needs, introduce new ways for the city to
v." Distributed News by Key Community Groups. interact with their residents, and enhance the overall
I Customizable Web Content Approval Workflows for experience of living or visiting North Little Rock.
Content Management Staff. HOW CIVICLIVE HELPED
/' Embedded Hyperlink-based Navigation Structure. I Dynamic headers for each city department.
' Social Media Profiles Room. I New Report and Repair Tool that easily allowed NLR
residents to report an issue and track its progress
from suggestion to completion .
ifPima County has benefitted from CivicLive's I Full City Map Integration.
easy-to-use SitePublish CMS by simplifying how I Fitness Calculator that encourages fitness and well-
our staff create, edit, approve, publish and
being for a healthy and happy city.
share new web content on a daily basis.
CivicLive's work helps to empower department
staff, inform citizens, and improve how we do
business online. In short: they're helping Pima Since NLR needed a complete website
County meet emerging 21st Century challenges overhaul, we needed a vendor that would not
and become regional leaders in the field. " only understand our needs, but suggest tools
that would improve the branding and online
Jack Lloyd experience for residents and tourists. We were
Pima County Shared Content Manager lucky to work with a team like CivicLive that had
experience building government and city
websites - without any hidden costs. "
Nathan Hamilton
Director of Communications
Weld County I County Internet and Intranet Websites Project Proposal 7
Township of Springwater City of Casper
II www.springwater.ca II www.casperwy.gov
9 Simcoe County, Ontario Hi -19,000 9 Natrona County, Wyoming fti " 60,000
r
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• 1 , < S9 I I
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_ M
44411 jI ICj.( (p1..Mlb 14 M1 V n'Yn.�.,v - . >. Vy� .. y�� .i .i`• Yt.t., •1�•'1 . o� • -
i:ix ...•.•. 4+IX.m J: II ISa^ v.Ym1., ♦ • '...?.r.4.4
\i ..�. .� 7 ✓� It•�r� '1CM1 MtD •�—� YMb\wY..a r. g l
WEBSITE LAUNCHED IN : 2009 WEBSITE LAUNCHED IN : 2015
THE CLIENT THE CLIENT
In 2008, Springwater identified the need to turn Described as relaxing, welcoming and adventurous, the
Springwater.ca in to a more user-friendly website with friendly city of Casper is amongst the best cities in the US
increased eGovernment functionality as a core priority to raise a family according to Forbes Magazine (2010) .
for their municipality. They partnered with CivicLive to Casper partnered with CivicLive to create a website that
realize that goal and become an eGovernment leader would represent the city's spirited nature, and enhance
among their neighbours. citizen engagement by connecting its residents and
Now in its sixth year online, Springwater.ca website visitors to Casper's lively recreational, cultural and
provides visitors with access to a wealth of commercial opportunities.
information and Citizen Engagement functionality HOW CIVICLIVE HELPED
focused on municipal services requests, business ere Unique subsites for "Things to Do" in and around
services, and government transparency. Casper, such as Parks and Trails and Fort Caspar
HOW CIVICLIVE HELPED Museum .
V Responsive redesign that seamlessly incorporated
i Custom Web Design
Casper's branding guidelines.
j Custom SitePublish CMS configuration with focus
./ Social Sharing integration on every page to allow
on distributed News and Upcoming Events content
users to directly share content on their social
I Use of multiple navigation elements such as Quick
networks.
Links, Breadcrumb and Side/Main Menus for
' Integration with online municipal services for paying
enhanced accessibility
and managing bills, filing police reports, purchasing
I Social Media Profiles Room.
event tickets, signing-up for tee time, and more.
We chose CivicLive expecting a website design
that would fit our needs, and they didn't
disappoint. CivicLive collaborated with us to create
unique subsites and other modules to open up new
opportunities to engage with our residents and
visitors. "
Michael Szewczyk
Network Administrator
a
CONNECT • ENGAGE - SERVE
The City of Vallejo Harris County
40 www.cityofvallejo.net -0 hcphes.org
9 San Francisco Bay Area, iff ~117,000 9 Texas *Public Health & Environmental Services
..,.,,... HOW
HCPHES =MD DO CI DO I...
r r
ii um,tin Dona Du nin JWO0'f t a:mu •ailrs:«no. :4112iW4
i Matt (O.
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' ,i *way:a anti '+
2015: Flooding and Storm —�� l
< ":^'.^, n a ,,r• Recovery Resources _ f-'
,... rN7 —_. .
Icael% is «, _� a. �'1 1
- i P Saa,y 34J Cultic — -- .I
• I. 1-I 1 Y H.arnq Up1An - I - atili
NYIyYW,IueJ W«huyeru 9r " a- ■,_
WEBSITE LAUNCHED IN : 2012 WEBSITE LAUNCHED IN : 2014
THE CLIENT THE CLIENT
The City of Vallejo is a medium-sized city in the San Harris County is the largest county in Texas and home
Francisco Bay area that chose CivicLive to thoroughly to over 4 million citizens. Harris County uses their Harris
modernize its web presence. Thanks to CivicLive's County Public Health & Environmental Services website
software and creative services, Vallejo stands out to convey their vision of a healthy Harris County and
among its neighbors as a city that gets the most out of their values of excellence, compassion and flexibility.
its municipal website ! The website offers news and information regarding
HOW CIVICLIVE HELPED Public Health and Environmental Services through a
iiiNew eServices that improve Vallejo's web-based website that is both suitable and interactive.
service to citizens and businesses. HOW CIVICLIVE HELPED
I Custom-designed Mega Drop-Down Menus. I Robust Search Feature
I Business Attraction, Tourism & Community Building I Easy social sharing though Facebook, Twitter,
tools. YouTube and Instagram .
i dr
News and Media Section offering Press Releases,
CivicLive was an excellent partner on the Alerts, Community Data Profiles, Features and a
complete transformation of our website. The Photo Gallery.
company met our design and content I Easy Access to Publications such as Fact Sheets,
management needs on time and on budget. We
Annual Reports and External Resources.
continue to value our ongoing relationship with
CivicLive for web hosting and site ` Rolling Banner for an Interactive Homepage
enhancements. "
Daniel E. Keen
Vallejo City Manager
Weld County I County Internet and Intranet Websites Project Proposal 9
Vermont Fish & Wildlife Department Saddle Hills County
Ail www.vtfishandwildlife.com ll www.saddlehills.ab.ca
9 Vermont *Agency of Natural Resources 9 Alberta fij —2,300
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WEBSITE LAUNCHED IN : 2015 WEBSITE LAUNCHED IN : 2015
THE CLIENT THE CLIENT
Vermont's department of Fish and Wildlife is Saddle Hills wanted a new website to provide more
dedicated to the conservation of fish, wildlife and information to residents, businesses, and industry in an
plants and their habitats for the people of Vermont. engaging and effective manner. CivicLive worked closely
The Department partnered with CivicLive to transform with Saddle Hills to redesign their website, updating its
their non-responsive website to a mobile friendly appearance, structure, and delivery of content to
portal. The main objectives were to enhance their simplify access and information-sharing between the
user experience, improve access of information about public and the county.
recreational activities, and connect Vermonters with HOW CIVICLIVE HELPED
the natural conservation around them . veCustomized banner alerts on homepage to
HOW CIVICLIVE HELPED effectively share the most immediate information
' Created interactive, stand-alone pages for the with residents
Vermont Critters that can be managed/updated - A streamlined and simplified menu system, with an
without any back-end coding "I Want To" section to provide site visitors with
/ Seamless Integration with Vermont's hunting quick access to the information they need
licence application system vie Smooth integration with the County's Service
vis Incorporated a directory of Game Wardens with a Request System and Social Media Integration
search feature so residents easily find their local
`
Wardens ' ' _
_.�
'We wanted a website that would be well
v Streamlined the navigation menu with shallow designed and well structured, and that's exactly
and wide information architecture to improve what we got. CivicLive worked with us to
understand our needs, and delivered a website
user experience that fit our vision and our timeline. The service
exceeded our expectations. Once the website was
built the live, on-the-spot service was invaluable
and CivicLive has proven to be an excellent partner
moving forward. We would recommend CivicLive
to any government or non-profit organization
seeking a good looking, functional website.
Mike Archer
Communications Coordinator
■
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References
Project Contact Information
Pima County, Arizona Jack Lloyd, Manager - Shared Content Platforms,
COUNTY WEBSITE DESIGN & DEVELOPMENT Pima County Information Technology
www.pima .gov Department
130 W. Congress St., Tucson, AZ 85701
520-724-6689
jack. 11oyd@pima .gov
City of Casper, Wyoming Michael Szewczyk, Network Administrator
CITY WEBSITE DESIGN & DEVELOPMENT
www.casperwy.gov 307-235-8422
200 North David Street Casper, Wyoming 82601 mszewczyl<@cityofcasperwy.com
The City of Vallejo, California Craig Whittom, Assistant City Manager
CITY WEBSITE DESIGN & DEVELOPMENT
www.cityofvallejo.net 707-648-4579
555 Santa Clara Street, Vallejo, California 94590 cwhittom@cityofvallejo. net
Clearfield City, Utah Natalee Flynn, Public Relations Coordinator
CITY WEBSITE DESIGN & DEVELOPMENT
www.clearfieldcity.org 801-525-2796
55 South State Street Clearfield, UT 84015 natalee.flynn@clearfieldcity.org
The City of Tacoma, Washington Mike Hammoud, Web Lead
CITY WEBSITE DESIGN & DEVELOPMENT
www.cityoftacoma.org 253-502-2215
747 Market Street, Tacoma, WA 98402 mhammoud@ci.tacoma .wa . us
"In order to respect the privacy of our clients, the content of this page is proprietary and confidential information of
Civictive. It is not meant to be distributed to any third party without the written consent of CivicLive. "
Financial Stability
It's essential to know that the company you trust for communications is financially stable and situated for the long run.
We employ more than 240 full time professionals in three major offices, and several additional smaller regional offices.
We have been cash-flow positive since our beginning in 1999 and have annual revenues in the eight figures.
And because Reliance Communications LLC is an independent subsidiary of a public traded company — West Corporation
(NASDAQ: WSTC) — extensive detail outlining the company's sound financial position is publically available.
We have also enclosed the requested financial details for our parent company, West Corporation (NASDAQ:WSTC).
Additional financial detail can be provided by request.
Weld County l County Internet and Intranet Websites Project Proposal 11
Annual Income Statement ( values in thousands )
Period Ending: Trend 12/31/2014 12/31/2013 12/3112012 12/31/2011
Total Revenue $2,218,594 $2,120,972 $2,042,526 $2,491 ,325
Cost of Revenue $943.331 $894,628 $845,750 $1 , 113,289
Gross Profit $1 ,275,263 $1,226,344 $1 ,196,776 $1,378,036
Operating Expenses
Research and Development $0 $0 $0 $0
Sales, General and Adm.in. $813,856 $775,050 $753,874 $909,908
Non-Recurring Items $0 $0 $0 $0
Other Operating Items $0 $0 $0 $0
Operating Income $461 ,407 $451 ,294 $443,102 $468,128
Add'I income/expense items (S66,015) ($20,617) ($447) $6,262
Earnings Before Interest and Tax $395,392 $430.677 $442,655 $474,390
Interest Expense $188.102 $232.935 $263,984 $269,863
Earnings Before Tax $207.290 $197,742 $178,671 $204,527
Income Tax $72,679 $74.651 $73.459 $77,034
Minority Interest $0 $0 $0 $0
Equity Earnings/Loss Unconsolidated $0 $0 $0 $0
Subsidiary
Net Income-Cont. Operations $134,611 $123,091 $105,212 $127,493
Net Income $158,405 $143,202 $125,541 $127,493
Net Income Applicable to Common $158,405 $143,202 $125,541 $127,493
Shareholders
12 cuviciiveçj .
CONNECT - ENGAGE - SERVE
Balance Sheet (values in thousands )
Period Ending: Trend 12/31/2014 12/31/2013 12/31/2012 12/31/2011
Current Assets
Cash and Cash Equivalents $133,634 $249,441 $193.629 $110,282
Short-Term Investments $0 $0 $0 $0
Net Receivables $355,625 $357,588 $457.559 $423,881
Inventory $0 $0 $0 $0
Other Current Assets $445,739 $421 ,746 $109.904 $87,623
Total Current Assets $934,998 $1 ,028,775 $761 ,092 $621 ,786
Long-Term Assets
Long-Term Investments $0 $0 $0 $0
Fixed Assets $350,030 $331 ,904 $364.896 $350,855
Goodwill $1 ,884,920 $1 ,671 ,205 $1 ,816,851 $1 ,762,635
Intangible Assets $388,166 $223,695 $285;672 $333,147
Other Assets $259,961 $241 ,065 $219.642 $159,095
Deferred Asset Charges $0 $0 $0 $0
Total Assets $3,818,075 $3,496,644 $3,448,153 $3,227,518
Current Liabilities
Accounts Payable $319,777 $297,974 $339399 $402,875
Short-Term Debt / Current Portion of $16,246 $11 .877 $25,125 $15,425
Long-Term Debt
Other Current Liabilities $229,201 $187, 136 $93,144 $0
Total Current Liabilities $565,224 $496,987 $457.668 $418,300
Long-Term Debt $3,642,540 $3,513,470 $3,992,531 $3,500,940
Other Liabilities $173,320 $141 ,578 $115.242 $83,170
Deferred Liability Charges $96,632 $84.781 $132.398 $121 ,521
Misc. Stocks $0 $0 $0 $0
Minority Interest $0 $0 $0 $0
Total Liabilities $4,477,716 $4,236,816 $4,697,839 $4,123,931
Weld County I County Internet and Intranet Websites Project Proposal 13
Diagram of Application configuration
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Pending Litigation
Reliance Communications LLC is not now, nor has it ever been, involved in litigation related to its services.
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CONNECT • EENGAGE • SERVE
Response to Scope of Work
While every project is unique, Weld County has some particularly unique requirements. Here is a general overview of
our offering as it relates to your needs:
• In the interest of offering the best possible level of service to your County, we are offering Weld County a
hosted solution. However, SitePublish can be hosted on-premise if required.
• We have provided more information on our security offerings in our responses to your detailed requirements.
CivicLive takes security very seriously and we are proud to offer protection against common vulnerabilities.
Additionally, our software-as-a-service model allows us to issue timely updates, staying ahead of emerging
threats.
• All necessary licensing is included in our SaaS fee.
• We are proposing full content migration for up to 1500 units (roughly your entire current web presence
according to your RFP) at no extra charge. We also offer guidance and best-practices regarding which content to
keep during the Information Architecture definition phase.
• We offer a 1O0% Design Satisfaction Guarantee for your homepage.
• SitePublish is very flexible and can easily integrate with many external systems and custom applications. It also
offers built-in form building and submittal tools, instant document posting with unlimited storage and archival,
and a multi-level calendar tool . We have included more information on our SitePublish modules in the
Additional Information section.
• Our intranet solutions can take advantage of all the same modules as our public CMS, making it easy to maintain
internal calendars, directories, databases, and more. We have included pricing for design/configuration and
hosting of both intranets in our pricing proposal.
• In addition to Google Analytics integration, SitePublish offers in-depth reporting tools including full activity logs.
• We run an extensive discovery phase that allows us to determine how your citizens interact with the site and
how they could be better served. We have included more information on how we put citizen experience first in
the "SmartWork Implementation Methodology" section below.
• SitePublish includes tools to assist with content validation and enforce best practices. We also offer a built-in
accessibility checker.
• Our hosting facility offers unlimited bandwidth, unlimited storage, and extremely fast load times.
Weld County I County Internet and Intranet Websites Project Proposal 15
our Team & Your Team
The success of your County Internet and Intranet Websites project is assured thanks to the multi-disciplinary team of
technical specialists that CivicLive will assign to completing it, and to the commitment your County's Project Team staff
will make to ensure that all necessary information and communications are exchanged promptly.
THE DELIVERY TEAM je
, Web di
Software
Designer Analysts Analysts
Project
Manager dl® JO
Mobile Training Web
Specialist Specialist Programmer
Weld
Project Team THE SUPPORT TEAM
S..
'ft
Technical Project Chief Technical
Support Team Director Officer
Escalation Point-of-Contacts
1f
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0 THE CIVICLIVE DELIVERY TEAM
CivicLive's Delivery Team is the team of technical professionals that perform all of the tasks in CivicLive's
SmartWork Project Implementation Methodology. These tasks include project management, website design
and implementation, CMS configuration, training, and quality assurance.
MATTHEW O'DONNELL
aii
CivicLive Project Manager
el Bachelors of Engineering in * KEY TECHNICAL SKILLS
Electronic and Computer ASP. NET, Solution Design, HTML, CSS, JavaScript,
Systems, Honours
API Integration Solutions
* PROFILE
CivicLive's Project Manager assigned to your project is Matthew O'Donnell — a
dedicated technical and client specialist whose work extends to numerous recent and
ongoing CivicLive implementations. Since joining CivicLive in 2009, Matthew has
successfully provided implementation and project management services for a wide
range of clients.
Matthew's detail oriented approach, on-going training in project management, body
of knowledge and ability to focus on the needs of the customer ensure the quality of
his projects. Matthew will be the primary point of contact between your County's
Website Project Team and the CivicLive Delivery Team throughout our SmartWork
Project Implementation Process.
SAMANTHA WONG
1121 Design Team Lead and Design Manager
5j Bachelor of Design (Hon) * KEY TECHNICAL SKILLS
Communications & Design HTML, CSS3, JavaScript, Adobe Creative Suite,
Responsive Web Design
* PROFILE
Samantha combines over 8 years of professional design, branding, and technical
expertise in public and private sectors with a unique flair for original creative design
and digital illustration.
Sam's input into the creative design and branding aspects of your County Internet and
Intranet Websites project will be instrumental in leading the design team in creating a
look and feel for co.Weld .CO. us that will drive user engagement and enhance your
County's branding and identity.
Weld County I County Internet and Intranet Websites Project Proposal 17
•••
M THE CIVICLIVE DELIVERY TEAM [CONTINUED]
BRITTANY HANNON
Usability & Mobile Optimization Specialist
Web Design, * KEY TECHNICAL SKILLS
Graphic Design ( Hon), HTML, CSS, jQuery, Responsive Design,
Humber College
Usability Testing
OM PROFILE
Brittany is a creative and technical specialist whose HTML and JavaScript web design
skills have given her a reputation as a usability expert. She fulfills the crucial Usability
& Mobility Optimization Designer role at CivicLive, where she focuses on turning
design mock-ups and wireframes into a usable, cross-platform-compatible website
through technical design implementation processes.
Brittany uses industry best-practices in order to test sites for usability, accessibility
and functionality, as well as tracking adherence to privacy and protection guidelines.
Brittany's great eye for colour and composition continually raises the bar of graphic
and web design for our clients.
GRACE LIU
QA Analyst
el Bachelor of Science, * KEY TECHNICAL SKILLS
Computer Engineering C#, HTMLS, ASP. NET, Usability Testing
up PROFILE
Having been an invaluable CivicLive Quality Assurance team member for nearly seven
years, Grace now leads the QA Analyst team and provides final approval on every
version release of the SitePublish CMS software that will be used extensively in our
eGovernment solution.
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•••
M THE CIVICLIVE DELIVERY TEAM [CONTINUED]
JUDY WANG
Development Manager
Si Masters of Science, * KEY TECHNICAL SKILLS
Computer Engineering C#, ASP. NET, Technical Design
PROFILE
Judy has over fourteen years of software development and analysis experience. She is
an expert in analyzing, designing and developing enterprise multi-tier Web
applications.
As a member of the CivicLive team for over seven years, Judy has led a team of
developers whose work is deployed through the ever-expanding selection of
SitePublish CMS modules.
THOMAS VERGHESE
SitePublish CMS Training Specialist
Bachelor of Science, * KEY TECHNICAL SKILLS
Computer Engineering C#, HTML5, ASP. NET, Usability Testing
PROFILE
Thomas will support our Training solution, developing training materials and directing
the training sessions that we've included with our proposal to teach your staff how to
use our SitePublish CMS and become effective website content managers.
Thomas has dedicated his skills to developing, customizing and delivering onsite and
online training programs for the our SitePublish CMS that have been applied by
thousands of public sector staff ranging from skilled webmasters to non-technical
department managers and teachers.
Weld County I County Internet and Intranet Websites Project Proposal 19
0 THE CIVICLIVE LONG-TERM SUPPORT TEAM
Once your County Internet and Intranet Websites project's core scope is complete and your web solution is
live, Weld staff are introduced to CivicLive's Long-Term Support Team, a team of professionals who will be your
go-to contacts throughout the duration of your Contract Term for everything from user support-related issues
to future eGovernment projects your County wants CivicLive to complete.
TREVOR MACKAY
Technical Support Team Lead
i; Bachelor of Arts, * KEY TECHNICAL SKILLS
English w/ Philosophy Minor Instructional Documentation Development,
SitePublish CMS Troubleshooting, HTML, JavaScript
IF PROFILE
Trevor MacKay is CivicLive's Technical Support Team Lead, coordinating a team of
support specialists who serve our numerous clients on solving immediate technical
and user-experience-related issues as well as longer-term user engagement.
In addition to being available for live technical support via telephone, email and live
chat, Trevor also leads CivicLive's end user supporting documentation initiative,
personally developing webinars, instructional videos, blog posts and manuals that
help end users learn more about the ever-increasing capabilities of our software.
PADRAIG O'SHEA
ill® Project Director
1 Hon. Bachelor of Science, * KEY TECHNICAL SKILLS
Computer Engineering Technical Design, C#, API Development &
Integration Solutions, HTML, JavaScript, CSS
IF PROFILE
As CivicLive's Project Director, Padraig provides overall product development strategy
for our eGovernment solutions from a product roadmap perspective as well as a
client-specific solutions perspective.
Your County will be communicating with Padraig throughout the initial relationship-
building stages to get your County Internet and Intranet Websites project off the
ground, and may also work with him again on future projects that require his
expertise. Padraig is also the second tier contact person for any support escalations
that are not immediately resolved by CivicLive's Technical Support Specialists.
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A RECOMMENDED WELD PROJECT TEAM RESOURCES
In order to ensure your County is prepared to participate in the County Internet and Intranet Websites project,
CivicLive recommends the following staffing commitments from Weld stakeholders and staff.
Although these recommendations have been separated by roles, it is common that multiple roles be filled by
the same individual on County Project Teams.
1 PROJECT MANAGER
A Project Manager will serve as the main point of contact during the life of your contract with CivicLive.
They will act as the liaison and prime partner for CivicLive's Project Manager. Although not mandatory,
CivicLive highly recommends that your Project Manager be an individual with some degree of technical
qualifications or experience, such as a County IT Professional .
1 -4 PROJECT IMPLEMENTATION TEAM
The Project Implementation Team are staff members involved in the planning and management of your
site's implementation. Ideally, this team is — or will become — your County's Web Governance Committee
— and will provide guidance on how your County's long-term web content strategy will impact your new
website's design and functionality during every stage of our SmartWork Implementation Methodology,
especially the Envisioning and Planning phases. These staff members will also be the core team that
provides the vast majority of the feedback during the many client-side review periods that occur during
our SmartWork Implementation's various phases.
1 - 5 CONTENT AUTHORS
At least one content author - someone who will post material to the website regularly - should attend
training to gain mastery over SitePublish's many intuitive content creation and editing tools.
MEDIA & DIGITAL ASSETS
After initial project launch, we recommend that your Project Team gather logos, photos, videos,
documents, and other pertinent files that may be stored offline. This will facilitate the migration of that
content to SitePublish, which will in turn streamline the quality assurance process.
Weld County I County Internet and Intranet Websites Project Proposal 21
The SmartWork Project Implementation
Methodology
CivicLive uses a proven 8-phase project implementation f 'For5o,neQne that is not so tech-savvy, I was
methodology called SmartWork to take your able to follow the lead of the folks at CivicLive to
eGovernment project from conceptualization planning help create our site. We were asked for our input,
to a complete implementation that ends with a live what we wanted, how we wanted it to look, and
it's like they used the images in my mind. I
website.
appreciate the weekly one-on-one calls with our
SmartWork's 8 phases are each designed to address implementation analyst, Kevin Nguyen. He
explained the system and web creation tools to me
specific project milestones. Via our Project Manager, in a way that made sense. With his approach, I was
your County Project Team gets to interact with a number less intimidated. I felt comfortable with the
of CivicLive technical specialists throughout the process, and even enjoyed it. The trainer, Thomas,
SmartWork implementation. did such an excellent job with me and with our
staff When he left, we felt confident that we'd be
Learn more about SmartWork's 8 phases, key project able to transfer content and create content.
Thanks, CivicLive!"
milestones, and the numerous project deliverables in
the following section. Natalee Flynn
Clearfield City PR Coordinator
PLANNING
DESIGNING
00
ENVISIONING CONFIGURING
TRAINING
1
`,
MIGRATING
TiSTABILIZING
DEPLOYING
CONNECT ENGAGE . SERVE
0 THE ENVISIONING PHASE
The Envisioning phase kicks-off your County Internet and Intranet Websites project and is designed to create a
dialog between your project team and our Project Manager about what the goals and constraints of the
project are.
After the project kick-off meeting, our Project Manager creates a project roadmap in a Vision Scope Document
which is used to begin the more technical project planning that occurs in the next phase.
The Envisioning Phase typically only lasts for one or two days; a meeting
day, and a day for our Project Manager to finalize the Vision Scope (� *'' a
Document - the first County Internet and Intranet Websites project
deliverable your team receives from CivicLive. ic.
1 i
0 THE PLANNING PHASE
This phase is dedicated to detailed requirements gathering about specific aspects of the project and how our
proposed solution will address them . Everything from the most general creative elements to the most specific
technical details are outlined, and will include project elements like :
CivicLive Team and Weld Team Roles & Responsibilities by SmartWork Phase
SitePublish Configuration Functional Specifications
Webpage Content Migration Plan
Stabilizing & User Acceptance Testing Plan
Long-Term Software Update & Maintenance Plan
The Planning phase closes with the project's first milestone and second deliverable: the creation and sign-off of
the Master Project Plan and Project Charter — critical documents that will be used by both teams as the project
progresses.
Weld County l County Internet and Intranet Websites Project Proposal 23
0 THE DESIGNING PHASE
Citizen engagement, usability and effective web presence-building all depend on quality web design work. And
that's why CivicLive places so much emphasis on the Designing phase of our project — we want to ensure your
County Internet and Intranet Websites project results in the most tangible success indicator — a beautiful,
usable website !
We want to make sure our design work is exactly what your County staff, citizens and other stakeholders want,
which is why we've broken down the Designing phases in to 4 processes that begins with a Design Vision &
Analysis surveying process, and ends with the CivicLive Design Team implementing the design elements in our
SitePublish CMS.
THE DESIGN VISION & REQUIREMENTS-GATHERING PROCESS
CivicLive begins the Designing phase with a process focused on determining the unique needs of your
community and gathering relevant requirements that will shape your website's look and feel.
This process is focused on developing a plan for addressing the following 5 critical elements of eGovernment
web design :
ye Usability / Search Engine Optimization
I Simplified Access to Information .' Web Accessibility
Consistent, Beautiful Look-and-Feel
Everything we plan, design and build in the Designing phase will consider those five tenets. And, in order to get
started on the right path, the Design Vision and Requirements-Gathering Process gets our Delivery Team and
the Weld Project Team thinking about — and planning out — design-related deliverables with these aspects in
mind.
This Design Vision and Requirements-Gathering Process can include the following tasks and deliverables:
An open or closed survey of Weld staff website design input.
Use Cases and Stakeholder Usability Scenario documents with planned
solutions for improving those scenarios through design-related
elements.
A Website Design forum in your community to get in- 85010
person feedback on desired functionality and design of users want to find
suggestions from external stakeholders such as citizens. the information they
are looking for
in 30 seconds or less
and leave the site if
they're unsuccessful
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THE ITERATIVE INFORMATION ARCHITECTURE DESIGN PROCESS
A good Information Architecture (IA) — how the information is structured — ensures a website's information is
structured logically and is easy to navigate.
Building the best possible Information Architecture will not just offer immediate usability improvements — it' ll
help Weld staff maintain and expand the website's content for years to come. Our Iterative Information
Architecture process is our Designing phase's first collaborative step and involves our Design Team, our Project
Manager, and your County project team . Together, this group applies the planning and analysis conducted in
the Design Vision & Usability process to a site map that will outline how information is defined, structured and
linked to across the whole website in terms of page hierarchies. This process focuses on organizing webpages
and other web resources in a structure that is
aligned with users' needs, your County's The new city website now reflects the true
organizational requirements, and search engine character of Redmond, and the navigation is
optimization. easier, quickly getting to where you want to
go, often with just one click."
The Information Architecture process ends with John Marchion
Mayor of Redmond, Washington
the first major milestone of the Designing phase:
the Finalized Website Information Architecture.
THE ITERATIVE WIREFRAME DESIGN PROCESS
Wireframing is an iterative design process that examines page-level information architecture, as opposed to
the site-wide information architecture that was planned in the previous process.
Wireframing is an industry-standard web design
process that is great for giving your County staff the
chance to see how much information is best
displayed on the homepage and various types of
subpage templates. Wireframing is a highly °$
interactive iterative process, and is our Designing
phase's first opportunity for your staff to visualize - '
(and participate in ! ) the usability and accessibility
improvements CivicLive will make to your website.
•
The Wireframing process culminates with the
following critical deliverable: the Finalized
Wireframes.
Nth
4 'I
w
Weld County I County Internet and Intranet Websites Project Proposal 25
THE ITERATIVE INTERFACE DESIGN PROCESS
In this stage, CivicLive adds color and depth to the website's design wireframes to bring the site to life and
ensure that it will build a strong, positive image for your County.
We want it to become an effective web marketing asset just as much as it will become an eGovernment web
services asset to your community, which is why this completely iterative process only ends when your project
team is completely satisfied with the work we've done.
This is where we create the website' s Look and Feel .
We believe that the look and aesthetic of a website contributes a lot to its success. co.Weld.CO.us's look-and-
feel will convey the image and appeal of Weld. A strong design theme will also aid with site navigation and
entice users to return in the future.
Here are some examples of design elements we address during this process:
PROPER LOGOS & UNIFYING HEADERS/ FOOTERS
Consistent use of the County's logo and headers to merge appropriately with the homepage and
all subpages.
STANDARD NAVIGATION & SEARCH
Standard, simple, easy-to-use navigation features such as breadcrumb hyperlinks will tell users
where they are, where they've been and where they can go, while a helpful, accurate search
option will be on every page to provide an alternative content discovery option .
DIFFERENT TYPES OF NAVIGATION ELEMENTS
A combination of mega drop-down menus, side and top waterfall drop-down menus, breadcrumb
hyperlinks, graphical quick links tables, and other navigation elements will make it easy for users
to track where they are and where they want to go. Our idea of successful navigation elements
includes making it possible to find virtually any web content within three clicks of a user's current
location.
TONE & COLORATION
Contrasting tones will be used between text and background images to reduce eyestrain, while
the background shall be comprised of muted tones that are subtle and never overpowering.
CONSISTENT DESIGN THEME & BRANDING
Consistent look and feel throughout the site will prevent users from getting overwhelmed and lost
within the site. This is facilitated through the use of Subpage Template design(s).
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THE TECHNICAL IMPLEMENTATION & PAGE TEMPLATE CREATION PROCESS
Once the interface design, wireframes and information architecture have been approved by your project team,
CivicLive will begin applying those design deliverables to a selection of responsive-designed webpage
templates in SitePublish . These pages are what the CivicLive Analyst will use for configuring the numerous
SitePublish eGovernment modules your County website will feature in the Developing phase.
CivicLive also uses this final stage of the Designing phase to address numerous user accessibility requirements
— many of which are mandatory for public sector websites — and search engine optimization requirements.
Addressing these requirements at the page template level allows CivicLive to make sure Weld staff don't have
to worry about managing them, although our Training phase will give them the knowledge to do so.
USING HTML, JAVASCRIPT, AND CASCADING STYLE SHEETS ( CSS )
Style sheets are the primary method we ensure a consistent look and feel throughout the website. The
design team utilizes HTML, JavaScript and CSS to give the user the best possible online experience and
improve the look-and-feel of a site as it is viewed across multiple browsers and devices.
PAGE - LEVEL SEARCH ENGINE OPTIMIZATION CONFIGURATION MAKES THE
WEBSITE SEARCHABLE
While great search engine optimization (SEO) is maintained with content management best practices, the
foundation of SEO is in the page-level details. Making the site authoritative, available and readable to
both humans and search engines is a key process that includes content & source code optimization,
navigation and internal links optimization; meta-tag creation/adjustments, and XML sitemap creation — all
of which your users can be trained on in order to effectively manage SEO over the long term .
CROSS- BROWSER COMPATIBILITY TESTING
CivicLive conducts rigorous cross-browser compatibility and consistency
testing using both traditional PCs and Macs as well as mobile devices such
as smartphones and tablets. Our industry-standard range of supported and Potential tourists
tested web browsers includes: and investors who
cannot find the
V/ Internet Explorer ver. 9+ Google Chrome ver. 26+ information they need
Apple Safari 5 .1+ 1 Mozilla Firefox 16+ will not convert into
revenue sources.
I Opera 12.1+
NETWORK & CONNECTION ACCESSIBILITY
CivicLive can design your website to accommodate varying network connection speeds that users in your
County may have. Our Design Team can employ smaller file sizes for images and other multimedia, and
conduct page load time testing to ensure webpages load within desired limitations on slower Internet
connections.
Weld County I County Internet and Intranet Websites Project Proposal 27
ADA AND W3C GUIDELINES AND STANDARDS COMPLIANCE FOR USERS WITH
SPECIAL NEEDS
CivicLive is committed to maintaining eGovernment website accessibility no matter what kind of
limitations a user may face, which is why the websites we build are designed to conform to W3C and ADA
guidelines at multiple levels. During the technical implementation & page template creation process, the
CivicLive Design Team can use numerous accessibility-building resources and options that will help
disadvantaged users groups, such as:
Visually-Impaired Users
Text-only page versions can be created that allow screen reader applications to easily
create an audio playback of the webpage's content, ensuring visually-impaired users don't
miss desired content on your website, and allows for easy site navigation.
r/ Users with Reduced Eyesight
CivicLive accommodates these users with page template elements such as larger and
legible headers and text, or text size increase/decrease buttons.
�-1 Hearing-Impaired Users
For hearing-impaired users, CivicLive can embed transcripts of spoken audio clips and
video players that provide a subtitle option .
4,7 Users with Alternative Preferred Languages
Many language tools exist that CivicLive can leverage in order to offer users access to your
website's information in their preferred language, such as:
■ Using a Google Translate dropdown menu as
part of all of your webpage templates so users
always have the option to switch language on The successful completion of the
every page. Designing phase results in the
■ Landing pages that prompt users to select their following critical project
preferred language from a list, or press a deliverables:
button corresponding to their language that
then serves each page the user navigates to in 0 Finalized Website Information
the correct language. These translation choices Architecture
can also be bookmarkable so that users can 0 Finalized Responsive Website
bypass language choice pages and go straight Interface Design
to what they want the next time they're on the 0 Finalized Website Design
website. Wireframes
❑ Finalized Responsive Webpage
Templates
28 • a
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A THE CONFIGURING PHASE
The Configuring phase is where CivicLive fully configures your eGovernment software solution — a custom
deployment of our SitePublish CMS's many modules and tools that Weld staff will use for everything from day-
to-day content management to delivering online services to your community.
This phase houses the bulk of CivicLive's technical implementation process and requires minimal input from
Weld staff. Our team of Analysts completes this phase using a simple 4-step approach that covers everything
from setting up the technical staging environment to integrating external software applications.
PROVISIONING THE ENVIRONMENT
CI) CivicLive Analysts create the server environment that is used from this phase right up to the
end of the stabilizing phase.
SITEPUBLISH BASE INSTALLATION
A CivicLive Analyst installs the SitePublish CMS with out-of-the-box functionality on the
environment and conducts a preliminary round of testing.
SITEPUBLISH TECHNICAL CONFIGURATION
Once SitePublish's out-of-the-box testing and installation process is complete, our Analysts
begin configuring SitePublish modules based on the technical specifications outlined in the
Planning phase.
3RD PARTY SOFTWARE & SOCIAL
MEDIA INTEGRATION The deliverables of the Configuring
phase are all software-related, and
Once the SitePublish modules are fully- include:
configured, external applications that were
part of your Technical Specifications (such as ❑ Provisioned Environment
Language Translation Tools, GIS tools, Social ❑ Installed and Configured
Media accounts and feeds, Analytics, and E- SitePublish CMS
Commerce applications) are all integrated ❑ Integration of Any Desired 3'-d
with SitePublish. Party Software
Weld County I County Internet and Intranet Websites Project Proposal 29
ie THE TRAINING PHASE
In order to ensure your staff have everything they need to effectively manage your County's website over the
long-term, CivicLive dedicates an entire phase of our project implementation methodology to training the staff
that will use our software based on the type of roles they will fulfill.
Our training plan will include sessions that are tailored to the unique needs of your staff, many of which may
fall under one of the four general training session types:
WEB ADMINISTRATOR TRAINING SESSION
Training for system administrators on the solution's backend. Focuses on imparting top-level technical
knowledge of how SitePublish works. These users will become your highest-tier webmasters and primary
points-of-contact for CivicLive throughout the lifetime of your partnership with us.
POWER USERS SESSION
Training for standard tool power users such as Content Managers. Focuses on detailed skills building to
enable effective and efficient use of all of SitePublish's modules and tools.
DEVELOPER TRAINING SESSION
In-depth background training on SitePublish suitable for staff who will enhance or develop the code base
or extend the software in house. This training is only required by clients with IT Administrators who wish
to conduct in-house custom development using our software or take advantage of web services and APIs
to integrate with third party applications.
TRAIN -THE -TRAINER SESSION
Advanced training, focusing on promoting the skills and
Our Training phase marks a critical
knowledge needed to train new users on the system .
milestone in the SmartWork
Participants in this course should have already taken
the administrator or power user courses. Implementation Methodology, and
ends with these two deliverables:
Fully-trained Weld staff ready to
conduct Content Migration and
User Acceptance Testing
Training documents and
multimedia such as user manuals
and how-to videos for specific
SitePublish modules
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THE MIGRATING PHASE
The goal of CivicLive's Migrating phase is to transfer your existing content from
co.Weld.CO.us to the corresponding webpage based on your CivicLive
website's new information architecture. The Migrating step in the
The Content Migration process is accomplished through two processes that CivicLive Implementation
typically occur simultaneously: Process results in the
following deliverables:
COLLABORATIVE WEBPAGE CONTENT MIGRATION &
OPTIMIZATION 0 Internally-Launched
The CivicLive Content Migration Specialist and members of your project Beta Website
team conduct manual page content migration; optimizing and transferring 0 Weld Staff-Approved
desired web content from your live website to pages where that content is Web Content
needed based on the IA developed in the Designing phase.
AUTOMATED & MANUAL DOCUMENT MIGRATION
For high volume document and file migration, the CivicLive Project Manager may opt to implement an
automated document migration process. However, this process can be handled manually by CivicLive's Content
Migration Specialist and members of your project team for most projects.
0 THE STABILIZING PHASE
CivicLive believes that testing and QA is best done prior to a website's launch. This is why we dedicate an entire
phase for two different critical types of testing:
CIVICLIVE ' S QUALITY ASSURANCE ( QA ) PROCESS
CivicLive's Quality Assurance Specialists conduct our stringent QA
Key deliverables of the
process that is designed to discover problems before the site goes live to
Stabilizing phase are:
the public. These issues can range from content errors such as typos or
blank pages to potential problems with code used on page templates. 0 Fully QA'd Website
Examples of QA tasks include: Ready to Go Live
Verifying Page Consistency t Webpage Content Print 0 QA Testing
I' Verification of all Website Links Testing Documentation
' Testing to Ensure All Scripting vi Final Cross-Browser
Works Compatibility Testing
WELD STAFF USER ACCEPTANCE TESTING PERIOD
We also use the Stabilizing phase as a chance for your County staff to get familiar with their new eGovernment
website, explore its content, and provide any final feedback that may affect the website before it goes live.
Although we recommend setting a time limit on this period, it can last as long as your staff want it to in order
to feel completely satisfied that the website meets their expectations.
Weld County I County Internet and Intranet Websites Project Proposal 31
THE DEPLOYING PHASE
In SmartWork's final phase, CivicLive launches co.Weld .CO.us to the
public. Our team performs any remaining knowledge transfer with
Weld staff and conducts a final Quality Assurance process as the
Key deliverables of the
website goes live in order to ensure the launch goes smoothly.
Deploying phase are:
CivicLive can also provide post-deployment services such as tracking
citizen engagement with analytics and conducting stakeholder ❑ A Live Website !
satisfaction surveys if desired. O Introduction to the
CivicLive Technical
Support Team
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Estimated SmartWork Project Timeline
The following table provides an estimated project timeline and highlights project milestones using our SmartWork
Project Implementation Methodology.
County Internet and Intranet Websites Project Timeline Est. Duration
O THE ENVISIONING PHASE
5 Days
Project Kick-Off Meeting
C°,, THE PLANNING PHASE
Draft Master Project Plan & Charter
25 Days
Client Reviews Project Plan & Project Charter
MILESTONE: Finalized Project Plan & Charter Documents
THE DESIGNING PHASE
Conduct Vision & Requirements-Gathering Process
Conduct Iterative Information Architecture Process
Conduct Iterative Wireframing Process 50 Days
Conduct Iterative Interface Design Process
MILESTONE: Finalized Website Design
Implement Responsive Webpage Templates in CMS
continues on the following page >
Weld County l County Internet and Intranet Websites Project Proposal 33
County Internet and Intranet Websites Project Timeline
[contld] Est. Duration
b THE CONFIGURING PHASE
Provision Staging Environment
Install SitePublish on Staging Environment
50 Days
Configure SitePublish Modules
Integrate 3rd Party Software
MILESTONE: Fully-Configured SitePublish CMS Technical Solution
THE TRAINING PHASE
Conduct Training Sessions 3 Days
MILESTONE: Fully-Trained Weld Staff
lP+1i THE MIGRATING PHASE
Collaborative Web Content Migration
15 Days
Collaborative Document & File Migration
MILESTONE: Internal Beta Website Launch
THE STABILIZING PHASE
CivicLive Quality Assurance [QA] Process 20 Days
Weld Staff User Acceptance Testing [UAT] Period
THE DEPLOYING PHASE
1 Day
FINAL MILESTONE: Website Launch !
34 a Cal
CONNECT ENGAGE • SERVE
Support/ Hosting & Maintenance
CivicLive has proposed a Software-as-a-Service (SaaS) solution as
our response to your County Internet and Intranet Websites [CivicLive's] replies are always
project's long-term requirements. pertinent and expedient. I
appreciate the service they are
With a SaaS solution, your County administrators will enjoy: providing and l believe it is a real
asset to our community. Thank you
v Access to CivicLive's friendly Technical Support team for any for providing us with excellent
service-related or usability-related needs; service, staff and products.
I The freedom to have as many users as your County needs;
Hassle-free software maintenance for our SitePublish CMS; Judy Pennell
HFHS IT
V Reliable, enterprise-grade website hosting & data protection
services.
0 TECHNICAL SUPPORT SERVICES
Technical Support Services provisioned with a SaaS solution are as follows:
A TOLL- FREE SUPPORT HOTLINE
During our extended business hours, your users can contact CivicLive's Technical Support Team directly
using a toll free telephone number. This number is first directed to your Dedicated Support Specialist,
and then to an alternate team member if they are not available.
EMAIL SUPPORT
Submitting support inquiries via email to your dedicated support specialist is a great way to outline more
complex support issues that may result in a Development Ticket or Design Ticket being issued for a
specific request.
LIVE ONLINE CHAT
Technical support via Live Chat is also provisioned as part of our SaaS solution in order to get access to
fast, over-the-web help from a Technical Support Specialist. Live Chat help is particularly beneficial for
in-context usability assistance (ie: getting an answer to a software usability-related question that arises
at that exact time).
EMERGENCY PAGER SUPPORT
For off-business hours emergency support requests, CivicLive offers a pager number that notifies your
dedicated Support Specialist that your CMS Administrators have called in to support. Emergency support
via pager is prompt, which maximum response times averaging 15 minutes, 24 hours a day.
Weld County I County Internet and Intranet Websites Project Proposal 35
A STRUCTURED ESCALATION PROCESS
CivicLive offers a structured procedure for any technical support-related issues that are escalated past
the point of a CivicLive Technical Support Specialist's capabilities. This escalation procedure involves first
deferring to the CivicLive Client Engagement Manager, and then, if necessary, to our company's Chief
Technical Officer.
TECHNICAL SUPPORT TICKET TRACKING
For support issues that aren't resolved over the phone or within 24 hours, CivicLive's Technical Support
Specialists keep your County staff up-to-date by creating and managing Support Tickets. Email updates
on support progress are sent to your designated staff contact person from initial definition to resolution,
ensuring effective communication and documentation of the support issue exists for reference.
ACCESS TO CUSTOMERNET - OUR CLIENT INTRANET
Your system administrators can be given access to CivicLive's private customer intranet, CustomerNet.
CustomerNet serves as a collaborative web space where your staff can participate in discussions related
to tips and tricks on using our software, accessing user manuals and videos, read up on CivicLive news,
and more.
4i.• re UNLIMITED-USER SOFTWARE LICENSE
CivicLive doesn't want to limit any County's website management experience and processes by limiting the
number of staff users who assume web management roles using our SitePublish CMS software. That's why
CivicLive's Software-as-a-Service solution includes an unlimited-user software license that is bundled
together along with technical support and software maintenance services in to one low annual services fee.
In other words, the Weld's web governance team will never feel pressured to limit the number of users on
the SitePublish CMS; any member of your County's staff can contribute to your new eGovernment strategy!
SOFTWARE MAINTENANCE & UPGRADES
CivicLive invests considerable resources in to the long-term maintenance and development of our SitePublish
CMS software. We give every client access to our software maintenance and upgrade services in order to
ensure the SitePublish CMS your County uses is always the latest and best version of our software.
Benefits of our Software Maintenance and Upgrades include:
Getting access to the latest eGovernment tools and modules we develop for SitePublish
I Ensuring that software is always up-to-date with CivicLive's latest security standards
Software upgrades are handled by CivicLive's team, which means your IT team never has to worry about
spending time on installing updates themselves
36 ca
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gel WEB HOSTING SERVICES & INFRASTRUCTURE
Your citizens want secure access to your County's website at all times, and a great way to make that happen
is by eliminating potential technical difficulties that could occur on local server and network environments.
That's why we encourage every County to choose our SaaS solution; hosting your website at our state-of-the-
art datacenter eliminates virtually every hardware, network connection and security risk that may impact
your website and your users. Take a look at some quick facts about our datacenter:
CIVICLIVE DATACENTER SNAPSHOT
TOTAL BUILDING AREA 85,000 square feet total space.
RAISED FLOOR AREA 25,000 square feet of raised floor over four separate computer areas
14,000 square feet of raised floor over administration & support areas.
DATA CENTER AREA 25,000 square feet of two foot (2') raised tile floor.
DESIGN CRITERIA Purpose design/built data center based on 99.9% system availability. Former banking
and e-commerce hub for major national Bank. In operation for over five years.
HYDRO CONNECTIONS Twin incoming main feeders at 13,800 volts/4000 amps, each with multiple diverse
routing from hydro grid.
POWER BACK-UP Three standby generators (two at 1.5 megawatts, one at 1.35 megawatts for a total of
4,35 megawatts total standby power). Over 30,000 liters of diesel fuel on hand,
capable of running the building at full capacity for over 72 hours. Two fully
independent UPS systems totaling 2,700 kVA, with hot tie capability.
FIRE SUPPRESSION • VESDA (Very Early Smoke Detection Apparatus) supporting an I NERGEN gas fire
suppression system.
• Interlocked dry pre-action sprinkler systems both above and below the raised
floor,
• Computer room areas have an independent two-hour fire rating, separate from
the remaining building structure.
SECURITY • Facility entrance and security areas are protected with bulletproof glass, NATO
rated for small-bore missiles.
• All exterior walls are custom reinforced,
• 24 X 7 manned security.
• Intrusion detection systems.
• Card access control for multiple secure zones.
• An array of video monitoring and image capture systems both inside and outside
the building.
• Remotely-operated truck bay capable of full-sized tractor-trailer within a secure
environment.
FACILITY MONITORING Invensys direct digital building monitoring system encompassing over 2,000 individual
monitored devices (heating, cooling, water, air conditioning & ventilation).
Weld County I County Internet and Intranet Websites Project Proposal 37
a DATA PROTECTION SERVICES
Since data and user security, privacy and access are primary concerns for every County's IT team, CivicLive
ensures that the following security measures are built right in to our hosting infrastructure:
MONITORING & BACKUP
CivicLive's Managed Backup service provides tape backup to prevent loss of data due to accident,
hardware failure or environmental disasters. The backup solution typically results in one full database
backup plus five incremental backups each week based on CivicLive's backup schedule.
CivicLive will perform tape validation and maintain an activity log for each backup to ensure successful
completion . Our system design automatically detects problems at any stage of backup ensuring a very
high level of data security and availability.
Monitoring ensures that your County's data is safe and always secure. Backup reports deliver a variety of
logged statistics that include the backup cycle, success or failure and the amount of data backed up.
FIREWALL & PRIVACY
CivicLive's firewalls are designed to restrict the type of traffic and originating IP addresses that can
access Weld's servers. This service is based on our shared firewall infrastructure. However, CivicLive can
also provision a dedicated environment, where our Implementation Analyst will work with your team to
define security rules in order to deliver a customized firewall security policy that meets your specific
security and privacy criteria.
DISASTER RECOVERY
CivicLive's client databases are backed-up daily and stored in an offsite location separate from our
primary datacenter. In a disaster situation, the main location will fail-over to an alternate cloud server
with a recovery time objective of 72 hours to the previous nightly back-up.
DATABASE & NETWORK REDUNDANCIES
Redundancy is managed at power, firewall, network connectivity, server configuration, web server and
database server levels.
POWER
CivicLive provides redundancy in four different levels of the overall hosting configuration . These include
redundancy at the incoming power supply, uninterruptible power supply, standby power generators,
rack power, web server, and database server levels.
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SECURITY APPROACH
CivicLive employs a layered defense system to protect its hosting environment against malicious attacks,
while maintaining open and reliable access to end users.
At the core of the CivicLive security program is the Security and Architecture Team . They remain vigilant
and aware of the rapidly evolving security environment by continually tracking and testing new
products, tools, and software patches that become available to counter threats or vulnerabilities.
Although the Security and Architecture Team comprises the core of CivicLive security, day-to-day
operational support of Weld's systems, including handling of Weld-specific security issues, is provided by
a designated CivicLive Customer Support Team . Collaboration and communication between Security and
Customer Support Teams ensures that Weld's deployment is protected with comprehensive security
measures.
CivicLive employs engineered secure builds for every supported platform (operating system and
applications) delivering enhanced security, manageability, and availability. Hardened server hardware
configurations are standard and provide yet another level of security. The server build, when used in
conjunction with other security features and services, provides a solid defense against intrusions and
malicious attacks.
SECURE DESIGN AND CONFIGURATION
CivicLive web solutions are designed in a multi-tier architecture that offers security within and between
each network tier. Tiers are often classified as Access Layer, De-Militarized Zone (DMZ) Layer,
Application Layer, and Data Layer.
Subcontractor Statement
Because we own and operate all aspects of our software-as-a-service system architecture, the type of work to be
performed does not lend itself to the use of subcontractors. If it is of importance to Weld County, we can seek out
historically underutilized businesses for services such as printing materials and training.
Weld County I County Internet and Intranet Websites Project Proposal 39
LOCALLY-HOSTED SOLUTION
As an alternative to our recommended SaaS solution, CivicLive can work with Weld to define a locally-hosted solution for
our SitePublish CMS software.
BENEFITS OF LOCAL-HOSTING
Although certain benefits of our SaaS solution cannot be provisioned with local hosting solutions, there are benefits that
may align with your project goals:
YOUR IT DEPARTMENT CAN CONTROL THE HARDWARE, SOFTWARE AND NETWORK
Although our software does have some recommended minimum hardware and software requirements, your IT
team will have the flexibility to use which hardware, software and network connections best suit your budget.
This option may prove most valuable if your County is interested in building up your own IT infrastructure, but is
not recommended if you're trying to reduce investments and dependencies on locally-managed IT resources.
DEFINE SECURITY STANDARDS
For institutions that require superior security standards that exceed even CivicLive's considerable investments in
enterprise-grade security infrastructure, local hosting will enable your IT team to define your own policies and
security practices that can be deployed through software and hardware configurations.
MINIMUM HARDWARE & SOFTWARE REQUIREMENTS
The following are the minimum hardware and software requirements for CivicLive's CMS software:
Hardware omponentsiaMinimum Requirements MI
Suggested Server Type Dell Power Edge 610
- 4 Quad-Core Processors
- 8GB of DDR3 RAM
Disk Space 1 GB for installation
Operating System Microsoft Windows Server 2008 or higher
SQL Server Version Microsoft SQL Server 2008
Microsoft SQL Server 2008 R2
Other Requirements Microsoft . NET Framework 4; HS 7.0
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ADDITIONAL
INFORMATION
CivicLive's eGovernment solution is designed to overcome your current website's woes and address your County's needs
with a host of resources and functionality.
This innovative solution offers dozens of modules and tools tailored to address staff users and key end user groups'
requirements through our robust SitePublish web CMS. We' re also providing the necessary framework for making your
website accessible on mobile devices with a range of proven mobile-optimization methods, and providing a compelling,
cost-effective partnership focused on maintaining your website over the long-term .
PROFESSIONAL SITEPUBLISH
SERVICES .EB C . .
RESPONSIVE SOFTWARE LONG-TERM
DESIGN INTEGRATION , SUPPORT
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We've created the right solution for meeting your County Internet and Intranet Websites project's
immediate goals, and offered a roadmap for hassle-free website maintenance over the long-term.
Weld County l County Internet and Intranet Websites Project Proposal 41
Tools That Make Content
Management Easy for Staff
SitePublish is designed to put the power to manage eGovernment
websites in to the hands of non-technical staff. Either maintain your website's
currency and accuracy, or shut it
SitePublish's browser-based tools enable easy content authoring down. Bad information is worse than
and management, allowing your staff to create webpages with no information.
defined templates, author content with familiar editing tools, and
Robert McArthur
post content to the internet within a structured review and eGovernment Project Director
approval process created by your Website Administrators. We can National Policy Research Council
illustrate how these tools will work for your County staff during a
demo presentation . Enjoy SitePublish's content management
experience with these great tools:
Some tools that make content management easy for staff:
Drag-and-Drop Page Editing Format Stripper Site-wide File Manager
Image Editor with automatic Hyperlink control Page-level Document Container
resizing Image Manager One-Click Social Media Sharing
In-Context Editing Insert Symbol Media Manager w/ Streaming
Rotating Banner Module Module Manager Video
Photo Galleries Module Online Support Resources - Multiple Advanced Elements
Advanced WYSIWYG Editor Human Readable URLs per Page
HTML5 and CSS3 Support Content Scheduling Page wizards with multiple
All standard formatting options - Page Description and Keyword templates
including indent and Editing Page Checkout
justification control Global Content Widget Page Checkout Administrator
Cut/Copy/Paste Foreground and Background Override
Edit in HTML mode Color Dropdowns Page Link
Flash Manager for animations Paste from Word with Paragraph Control
Font Manager Formatting and Fonts Paste from Word with Format
Paste HTML Cleaning
Paste Plain Text Broken Link Reports
Preview Quick Links
Print Style & CSS Manager
Spellcheck Table Wizard
Undo/Redo Template-Based Layout
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(ND
DRAG-AND-DROP PAGE DESIGNER
Place any of SitePublish's numerous widgets simply by dragging the widget you want from
SitePublish's drag-and-drop interface on to the section of the page where you want that
content or tool to appear. This easy-to-use element places advanced page editing right in to
the hands of even the most non-technical user!
IN-CONTEXT PAGE EDITING
SitePublish offers a web service-enabled In-Context Editing tool, a feature few competitors
can match. With this feature, authors can edit the content for a webpage right from the
page itself. There is no need to go to a backend system, you can simply use WYSIWYG
(What You See Is What You Get) content editing tools to start editing the page's text right
where that text appears on the page. All updates are done in real time, with no publishing
previews required - just click 'Publish' when you're satisfied and a publishing approval
process begins, or the webpage updates simply go live.
WYSIWYG + HTML CONTENT EDITOR
< > Content creation and editing is powered by a What You See Is What You Get (WYSIWYG)
Content Editor. This editor provides numerous tools from Word Processor-style formatting,
spell checking, and multimedia management, making it simple to create and update a
page's content. HTML-view is also supported from the Content Editor, allowing users with
HTML knowledge to edit in a code-based view.
ON-PAGE SOCIAL MEDIA PUBLISHING
We've made it simple to unify your webpage's content updating processes with your active
social media updating processes with SitePublish's On-Page Social Publishing tool. This
feature allows your content managers to save time by automatically posting updates,
notifications, summaries and links to new pages and new updates to page content so
subscribers and social media followers can discover that fresh content faster than ever
before.
Weld County I County Internet and Intranet Websites Project Proposal 43
IMAGE, MEDIA & FLASH MANAGER
Piq Since a webpage is more than just text, SitePublish also provides built-in, easy to use Image,
Media and Flash Managers for simple multimedia content editing. Unlike many
competitors, SitePublish can also support streaming media, dynamic flash and podcasts to
facilitate immersive multi-media experiences.
WEBPAGE LAYOUT & CSS EDITOR
'= We're offering creative design services that will get your new website looking and feeling
that way you want it to, but we're also giving you the power to control these elements as
well . SitePublish's Themes, Templates and CSS management tools allow site administrators
to control the look-and-feel of a webpage and maintain consistency while also providing the
flexiblity for subpage and department page layouts to be unique. In other words, your staff
won't always need CivicLive's Design Team to do basic design changes if they want to
participate in this type of content management themselves, they can choose to update
these elements by choosing new layouts from a library, or creating their own entirely new
webpage layout templates.
CHECKOUT & LOCK PAGES
a SitePublish's Page Checkout and Page Lock tools ensure that when multiple staff need to
modify a webpage no one overwrites another's work or accidentally removes important
new information . Administrators can also override the lock, just in case someone forgets to
unlock a page before completing their tasks.
CUSTOMIZE CONTENT PUBLISHING APPROVAL PROCESSES
In order to maintain high-quality and consistent published web content, SitePublish
features a Content Approval manager. Publishing Approval Processes support any number
of checks, revisions and multiple levels of sign-off to be custom-designed by Administrators.
They ensure that content is always approved by the correct user before it gets published
and is visible to your whole community. This tool also supports notifications and status
reports for all approvals to ensure that the approval process is handled in a timely manner,
no matter how complex it may be.
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WEBPAGE CONTENT SCHEDULING
SitePublish also provides Content Scheduling tools that make it easy to plan ahead and be
prepared for important page updates. These tools allow you to release information on a
given date, remove a webpage from the public view on a given date, auto-archive a page or
send stale-content reminders and reports that make it easy to track which pages need to be
updated. Content Scheduling tools work in conjunction with SitePublish's Automatic
Archiving and Page Hiding functionality, which streamlines archiving processes and makes it
easy to maintain information stored on webpages for as long as your County wants.
NEWS & ALERTS CONTENT ENGINE
SitePublish helps enhance your online communication potential by delivering time-sensitive
information such as News and Alerts in multiple formats. The News and Alerts Engine is a
powerful tool that allows you to publish news or announcements in one central location
and have them appear everywhere on the site where you want that content to be. This tool
makes it easy to create highly-visible emergency alerts and notifications, and to keep your
community up-to-date on all your current news.
The News & Alerts Engine supports RSS subscriptions, allowing your stakeholders to
subscribe to your news feeds and receive notifications when new content is published.
SitePublish also makes it easy to send information
to those who need it with built-in email newsletters,
TIPS FROM THE WCAG
subscription management, integrated mobile
support, email notification lists, mass email, and SitePublish's Accessibility
more. Checker will help you to
maintain Your County Website's
adherence to some essential
Web Content Accessibility
ON-PAGE ACCESSIBILITY CHECKER & Guidelines, such as:
REPORTING • Provide text alternatives
for non-text content.
Meeting W3C, WCAG, and Section 508 guidelines • Provide captions and
is always a priority for government websites, so other alternatives for
multimedia.
SitePublish includes an Accessibility Checker to
■ Create content that can
ensure your page meets legal requirements for be presented in different
accessibility on an ongoing basis. SitePublish can ways, including by
also run reports out-of-the-box such as a broken assistive technologies,
without losing meaning.
link validator, content update and usage reports,
■ Make it easier for users to
and page error verification reports. see and hear content.
Weld County I County Internet and Intranet Websites Project Proposal 45
PHOTO ALBUMS
rOs) Post an unlimited number of photos in photo galleries that support commenting on images,
slideshow functionality, as well as approval processes for uploads and comments to
maintain security and communications standards.
GLOBAL CONTENT WIDGET
��� SitePublish's Global Content Widget solves an age-old problem: having to publish the same
NIP type of information in multiple places at once. Your content managers will overcome this
hurdle simply by dragging a global content widget on to a webpage where general content
that is relevant in many places can be published. Whenever content is updated in that
widget, the updates are applied to every page where the widget appears, saving valuable
time and ensuring consistent content quality and timely delivery.
CLOUD-BASED DOCUMENT & MEDIA MANAGER
Upload thousands of document and multimedia files your County uses into SitePublish's
centralized Document & Media Libraries to facilitate the creation of a completely digital
archive and resource centre for staff and citizens.
Using this tool, administrators, councillors, department heads and even citizens can work
together to build, share and access an ever-expanding library of resources that will help
County groups and communities accomplish their goals and stay engaged .
This tool also supports Version Control and Permissions, which ensure that only the desired
version of a file is the one being used, and that it is only being used by the people who have
the requisite permissions to work on it or download it.
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WEBPAGE VERSION CONTROL MANAGEMENT
SitePublish's Version Control Manager enables side-by-side comparison of every version of
content history, a particularly useful tool for comparing an existing content version with the
latest one before it gets published . With this tool it is easy for authors, stakeholders and
administrators to check the content history and see what has been changed . With
automatic rollback support to any historical version, switching back to any earlier version is
simple.
DOCUMENT VERSION HISTORY TRACKING & PERMISSIONS MANAGEMENT
Permissions and version histories for all documents and media stored in SitePublish's
Document Repository can be tracked and managed by Administrators, allowing them to set
exactly who has what access to which documents and media, and to view the history of
how those resources have been handled and modified since being uploaded to your
website. The document management system fully integrates with CivicLive's Customizable
Workflow Engine— allowing documents to go through approvals, be emailed to the correct
recipients or output to other applications to speed document processing.
AUDIT TRAILS
To help meet security and reporting requirements, SitePublish provides full Audit Trails.
Administrators can use this tool to track users that have accessed and modified content, as
well as timestamping access. With this system, your Administrators know who changed
content or replaced a document version, and when they did it.
ENTERPRISE-GRADE PERMISSIONS MANAGEMENT
12) SitePublish also provides the security and access control that a government website needs.
Powerful User Permissions allow control over who can view, create, edit or delete site
content. Your Administrators can give specific users the ability to access and modify the
webpages or subsections that are most relevant to their role within your County
government.
Weld County I County Internet and Intranet Websites Project Proposal 47
USER ACCESS & PERMISSIONS MANAGEMENT
To make the best of your County's Website management team resources, SitePublish offers
Delegated Authoring Capabilities, enabling Administrators to set every user's permissions
for content management to embed and use advanced components such as calendars, FAQs
and forms without being site-wide Administrators for the entire Website. This feature can
save over-worked administrators hundreds of hours a year, and build distributed content
authoring and management structure that is perfectly aligned with your County's web
governance structure.
TAXONOMY & METADATA EDITING
What good is a library of document and multimedia resources if they can't be properly
(4O organized and discovered with ease? Thanks to CivicLive's Taxonomy and Metadata Editor,
organizing and categorizing your website resources becomes effortless. This tool enables
users to tag information and documents and create hierarchies that make searching for and
navigating to specific resources easy and intuitive.
QUICK LINKS EDITOR
Quick Links are a versatile navigation tool that can be deployed on homepages and
subpages while also enhancing the look and feel of a website. SitePublish allows content
managers to design, create, edit or remove quick links through a widget that can be added
to webpages.
UNLIMITED SUBSITE MANAGEMENT
We may be implementing SitePublish for one website right now, but our CMS can be used
• by your County to manage all of the websites you operate for years to come. Site
Management tools can be used to administrate multiple complimentary sites such as
tourism, police, fire, economic development, and any other websites your County agencies
and departments maintain independently from co.Weld.CO. us.
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A Mobile - optimized eGovernment Solution
Between the anticipated eclipse of tablet sales over conventional computer sales and recent studies that show 28% of
all website traffic being conducted using mobile devices, the message is clear to governments: your citizens want
information accessible on the go.
That's why CivicLive wants your County to offer web-based services where your citizens will use them the most.
CivicLive's 3 proven mobile-optimization methods are:
RESPONSIVE
WEB DESIGN
CUSTOM 7
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WEB APP
Whether navigating through full webpages optimized for an end-user's specific device, or quickly navigating
between specialized application sections, your end-users will get the information, resources, and access to
municipal services that they want on whichever device they're using at that time.
Weld County I County Internet and Intranet Websites Project Proposal 49
C3 RESPONSIVE DESIGN
Responsive Design maintains a consistent look and feel for your website across all platforms, keeping
navigation familiar to end-users. Furthermore, services and functionality can be securely accessed from their
mobile browsers at once, without the need to switch between multiple mobile apps that your County may
have developed in the past; with a responsive-design website from CivicLive, the web services your citizens
need are all there, just like with their desktop experience.
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YOUR WEB ITII" is included with our
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Responsive Design is included with every
CivicLive implementation and is the simplest, most
effective means for making your website function optimally on
any screen size and any platform. Depending on your project •
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requirements, responsive design may be the only form of +is, I a'JE65fTE
mobile-optimization your website needs.
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w y CIVICLIVE SMARTPHONE APP
P
Smartphone technology is notable for its emphasis on specially-designed applications that create intuitive
interfaces for performing thousands of different tasks with varying degrees of complexity on one touch-
enabled mobile device. Hundreds of eGovernment apps have been developed for use with municipal
governments, often focusing on one small task or feature. However, are these apps right for you? How well
do they integrate with your County's web technology and web governance plans?
CivicLive's approach to the Android and iOS smartphone app is simple: it provides quick, easy access to the
eGovernment services we provide on your website via an intuitive app interface designed to match your new
CivicLive-designed website.
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ANDROID APP ON - Available on the
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This takes the onus off of technology and web administration staff in your government to maintain multiple
systems and platforms, each with varying update frequencies, specialized functions and resources, allowing
for a more efficient, consistent and accurate internal content and information management.
With our smartphone app as part of your CivicLive eGovernment solution, your end-users can enjoy seamless
integration and access to consistent information and data on all their devices, empowering them to get the
best possible experience from your government in terms of service and citizen engagement.
Weld County I County Internet and Intranet Websites Project Proposal 51
R. BROWSER-BASED WEB APP
Want your CivicLive solution to work best on common handheld devices without the need for downloading
Apps from OS-specific App Stores? Try Web Apps.
CivicLive's Web App is a perfect solution for customers who have smartphone optimization as a high priority,
but who don't necessarily want to limit that accessibility to App-based operating systems.
A Web App is accessed using the default (or any preferred) browser App available on an end-user's
smartphone through your conventional URL. However, when your website appears, it is not displayed as a
full-size webpage on the device's corresponding screen resolution. Instead, end-users see a pre-determined,
more touch-friendly interface that has been developed by the CivicLive Design Team.
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Citizen Engagement Solutions
Effective government websites go beyond delivering information
online : they create a gateway for citizens to get access to the it's surprising how poor many
resources and services they need and want. government Web sites are to this day.
They're poorly organized, and most
People are becoming used to easy self-service options for everything eGovernrnent applications are still very
from shopping for clothes to buying cars — and the proliferation of agency-centric, rather than focusing on
what would make sense to the citizen. "
services and technology that has evolved from this phenomenon is
proof that it works. So, it only makes sense for your government to Rob Atkinson
provide this level of convenience in your citizens' lives. President of the Information Technology
and Innovation Foundation
Examples of our Citizen Engagement Modules:
Citizen Dashboards Public/Private Discussion • . . Polls
Collaborative Social Groups Forums : Topical Voting
Customizable Surveys Searchable Staff Directories : RSS-Subscription Support
Unlimited Blogs with Podcast Site-wide Search I News Engine
and Streaming Video Support Citizen Services Request Emergency Alerts
Multi-Level Calendars with Free/Paid Permits & License : ti Wikis
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: Year, Month, Week, Day views, : Applications : Searchable Business Directories
Full Filtering and RSS : - Customizable Forms . — FAQ Pages
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Weld County I County Internet and Intranet Websites Project Proposal 53
CITIZEN DASHBOARDS
True eGovernment practices empower citizens and other stakeholders. That's why CivicLive
created Citizen Dashboards. With these dashboards, everyone in your community can
register on the website and receive a personalized eGovernment experience and a one-stop
source for all the information a specific citizen may want from your website. On one page, a
citizen can :
Track Requests they've made
Receive Alerts and Emergency
using our Citizen Requests
Notifications from your Coun
Manager
See Piiew new events in categories
updates in Social Groups
they've subscribed to on the
they're part of
County's main calendar
Subscribe to newsletters an
manage the ones they've
already subscribed to
CITIZEN REQUEST SYSTEM
e E
CivicLive offers a versatile Citizen Request System that can be used to simplify the process
of discovering and requesting government services right from your website. This system can
be used to fulfill a myriad of different roles, including (but not limited to) :
V Reporting Potholes
V Applying for Parking Permits
V Applying for Pet, Hunting & Fishing Licenses
V Reporting Graffiti & Vandalism
V Requesting Oversized Garbage Pickup
Requesting Business Registration Certificate
V Animal Control Reports
V Reserving Public Parks Facilities & Applying for Campground Permits
Once requests are submitted, The Citizen Request System routes them to the correct
department or person using our powerful Workflow Engine. Citizens can also track their
requests from their Citizen Dashboard to make sure it is handled correctly, consistently and
in a timely fashion .
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E-COMMERCE FRAMEWORK
County services aren't always free. That's why CivicLive offers an [-Commerce Framework,
allowing your County to offer paid online services such as registering for events right
alongside cost-free services. In order to maintain security, transactions can be processed
using PCI-compliant hosted pay page payment processors.
SOCIAL GROUPS
OPP Give your community the power to engage with your government in a focused group
environment using our Social Groups module.
Social Groups utilize numerous SitePublish modules in a public or private group context in
order to create professional network, build a knowledge base for that specific group, and
foster collaboration on documents and other resources shared on the Web.
Now you can give committees, action groups and
citizen groups their own place on the web
without having to worry about the security of
other social networks, or the confidentiality of
that specific group's tasks and resources.
1144
VOTING, POLLS AND SURVEYS
Voting, Polls and Surveys lets your government get feedback and gather community
reactions on any kind of specific topic where granular, individual citizen data is desired .
These tools also include real-time results and detailed reporting so your administrators can
track and measure engagement.
Weld County I County Internet and Intranet Websites Project Proposal 55
PRIVATE, MODERATED AND/OR PUBLIC DISCUSSION FORUMS
Start the conversation with SitePublish's Forums modules — the perfect
place for private (or public) online discussions, conversations and
debates on specific topics.
Includes security
and moderation
capabilities to help
build safe and
constructive
dialog.
MULTI-LEVEL CALENDAR
i SitePublish's Calendar module supports multiple integrated calendars, allowing a County to
separate calendars by topic, and also merge calendars for stakeholder convenience. For
example, a mayoral aide could post an event to every calendar in the system, while a
meeting could be posted only to a specific calendar. The calendar exports iCal files to
Outlook to maintain consistency, and supports RSS subscription, allowing users to subscribe
to events they want to be updated on .
GOVERNMENT BLOGS AND PODCASTS
17;1 Make your government's online connection to your citizens more personal by using
CivicLive's Blogs & Podcasts module for staff, political figures and other notable people who
work with your government. With this module, County representatives can create a web
blog that they can update on their own accord and enhance its content richness with
podcasts and videos, and use moderated or open commenting from other users.
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STAFF DIRECTORY & PROFILE PAGES
The Searchable Staff Directory tool provides searchable
dii online listings with customizable contact information and
optional profile pages for each staff member. These
directories make it simple for citizens (and other staff) to
find the right contact person in the shortest amount of
time.
SEARCHABLE LOCAL BUSINESS DIRECTORY
Just like key County staff can have personal profiles and be searchable in a Staff Directory,
so can local businesses. CivicLive can create a Searchable Business Directory for businesses
operating in your County that can display search results by customizable filters such as
business categories.
SEARCH
EVENT MANAGEMENT & EVENT REGISTRATION
Event Registration enables your users to quickly find and register for upcoming events
published to the SitePublish calendar.
Event coordinators and administrators can easily set up events and limit the number of
attendees, integrate events with the calendar, view reports on event participation, create
waiting lists, and make event-specific Forms.
Weld County l County Internet and Intranet Websites Project Proposal 57
UNIFIED WEBSITE SEARCH TOOL
HrDSitePublish provides full built-in Search capabilities with a Unified Search Tool.
The search modules provide simple and complex searches, ranking and results control,
metadata search, and full Google Integration if desired.
LIVE VIDEO STREAMING SUPPORT
If your County can access its community via mediums such as television and radio for live
S
broadcasts, why not add the Internet to that list as well? With CivicLive's Video Streaming
Integration framework, your County's website will become a primary place to live stream
videos of council meetings, announcements, County events, and more.
By integrating with well-established 3rd party video streaming providers with robust video
management and unlimited storage space, your County can easily utilize your website as an
essential video sharing destination.
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Productivity & Transparency Tools
One of the greatest benefits of choosing CivicLive's eGovernrnent solution is that it doesn't just offer new ways to
engage citizens and make website content management easy for your staff, it also offers new ways for your staff to
improve how their primary roles in your government work as well.
Our Productivity, Transparency & Accessibility Management Tools include:
Advanced Drag-and-Drop Intranet Management
Workflow Manager Scheduled and Automatic
Meeting Agenda, Minutes and Archiving
Media Manager 'I Want To...' Navigation
Structured Content Publishing Mega-Drop-Down Menu
Approvals Navigation
Granular User Permissions Automatic Breadcrumb
Group-based Permissions Navigation
Activity Logs Accessibility Checker
Full Audit Trails designed to Text-Only Page Creation
meet legal requirements for Printer-Friendly Pages
government sites RFP Posting
Full Content Reporting Job Posting
Integrated Analytics and SSL Support
Reporting Multiple Independent Website,
Dynamic XML Sitemap Subsite and Microsite
Management
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Weld County I County Internet and Intranet Websites Project Proposal 59
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ADVANCED DRAG-AND-DROP WORKFLOW ENGINE
Making sure your eGovernment solution works smoothly requires a governance structure
that makes effective use of your department staff, department managers, and higher-level
administrators.
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To enable effective web governance structures for important website-related tasks, we
offer an intuitive drag-and-drop Workflow Engine that allows your staff to easily map out
custom processes and staff duties related to just about everything you need your website to
do, such as:
Manage content development approval Make sure Citizen Requests, Reports
before content gets published anywhere and Applications are routed to the
on the website right staff and managed effectively
Review and edit press releases and news Process job applications for job
stories before they are published postings published in our Job Postings
module
Simplify bidding and bid submissions to
publicly tendered RFPs
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MEETING MINUTES & AGENDAS MODULE
tau, Nothing makes fostering government transparency values easier than providing immediate
access to critical government documents and records. Since most County governments
uphold transparency by thoroughly documenting council meetings, CivicLive has created a
SitePublish Meeting Minutes & Agendas module specifically-designed for sharing meetings-
related content such as Agendas, Minutes, and Audio/Videos Recordings.
INTRANET & PRIVATE STAFF COLLABORATION GROUPS
a Depending on your County staff needs, some form of private web space for inter-
departmental collaboration and resource sharing will need to be created.
For smaller endeavors or specific projects, CivicLive's Social Groups module can be
configured to be private and restricted so that only certain staff users can access that
group's content and resources.
For larger endeavors, an entire Intranet site can be created with customized access and
content management permissions restrictions.
All of SitePublish's useful modules such as Calendars, Document & Media Libraries, Blogs,
and Surveys/Polls/Votes can also be used on Intranets as well .
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Weld County I County Internet and Intranet Websites Project Proposal 61
SINGLE SIGN-ON SUPPORT
SitePublish supports the latest SAML SSO standards that provide easy integration to identity
providers such as ADFS. Identity providers allow for managing user authentication across
multiple party products. This means that users will only have to log in once to have
access to multiple applications.
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BID POSTING & SUBMISSIONS
Manage publicly-tendered RFPs, RFIs and RFQs right from initial posting to submission
evaluation processes using SitePublish's Bids Posting & Submissions module. Any number of
RFPs and their related documents can be uploaded by your staff and made openly available
for download or restricted to specific users.
If your County wants to encourage fully paperless bid submission processes, a workflow can
be created that ensures bids are routed to the right staff members responsible for
evaluating proposals.
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JOB POSTING & APPLICATIONS
Instead of relying on third party applications that create barriers to filling the jobs your
County has available right now, simply post those jobs on SitePublish's integrated Job
Posting and Applications module.
This tool also allows candidates to register as users on your website and submit resumes as
attachments to an application form . Just like with our Bid Posting & Submissions module,
job applications can also be processed electronicaly via submission review workflows.
ARCHIVING & RECORDS RETENTION
As part of CivicLive's commitment to fostering government transparency and information
accessibility, our eGovernment solutions are designed to maintain virtually unlimited
amounts of digital archives.
Accessing these archives is never inhibited; content versions and older documents can be
retrieved and made accessible online again based on the needs your County has for them .
i
Weld County I County Internet and Intranet Websites Project Proposal 63
Integration With 3rd PartySoftware
At CivicLive, we want your website to offer a limitless range of functionality, either by solely using our software, or by
integrating with preferred external systems.
In order to help your website reach its potential, SitePublish includes a robust set of web services, rich XML support for
input and output, and APIs for easy interoperability.
Some examples of how CivicLive integrates with 3' party software and applications:
APIs & Web Services ArcGIS Integration
Google Search Integration Google Analytics Support
Google Translate Integration — PCI-Compliant Online Payment
Social Media Feed Integration Processing Integration
Social Media Sharing [like, YouTube and Vimeo Player
tweet, +1, etc.] Support
Interactive Links Integration RSS
E-Pub Reader Integration SQL Server
Flickr & Google Photos LDAP
Integration
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GOOGLE ANALYTICS
fie CivicLive can integrate Google Analytics into your Website to provide staff with the ability to
track and analyze web traffic throughout the site. This integration will provide reporting
capabilities such as page hits, user statistics, top searches and best performing pages.
LDAP & SLDAP SUPPORT
SitePublish supports the ability to import an existing directory of user credentials to be
imported in to SitePublish in order for those users to be able to use those credentials to log
in to SitePublish . LDAP removes the need for additional credential management, simplifying
any security processes your County may have in place for maintaining a high number of
staff credentials.
PROVIDE REAL-TIME, CROSS-PLATFORM INFORMATION UPDATES WITH
SOCIAL MEDIA FEED INTEGRATION
Your County most likely already provides time-sensitive updates to followers on social
media communities such as Twitter and Facebook — so why not share these content
updates on your website with prominently-integrated social media feeds on your
homepage?
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VISUALIZE CRITICAL DATA WITH GIS TOOLS
Integration with multiple GIS systems such as Google Maps and ArcGIS can provide diverse
data mapping for County services. Real estate, business registries, zoning and many more
areas of County responsibility can be mapped, viewed and tracked. Additionally, the
mapping systems can integrate with other modules to allow you to track and map requests,
complaints, and more.
Weld County I County Internet and Intranet Websites Project Proposal 65
CONTRACT AND SLA
LICENSE AGREEMENT - TERMS & CONDITIONS
Between : and :
Reliance Communications, LLC CLIENT
100 Enterprise Way, Suite 300-A
Scotts Valley, CA
95066
United States
(hereinafter referred to as "Provider") (hereinafter referred to as "Client")
This Agreement sets out the terms pursuant to which Client may use the Licensed Materials (as that term is
hereinafter defined).
The "PLATFORM SUITE License Agreement - Terms and Conditions" on the following pages of this
document and the attached Appendices form an integral part of this Agreement. These documents
constitute the entire agreement between the parties hereto with respect to the subject matter hereof and
cancels and supersedes any prior understandings and agreements between the parties hereto with
respect thereto. There are no provisions, representations, undertakings, agreements, or collateral
agreements between the parties other than as set out herein in this Agreement.
The parties by their authorized representatives and intending to be legally bound have entered into this
Agreement upon execution of same, as indicated below (the "Effective Date").
Reliance Communications, LLC CLIENT
Signature: Signature:
Name : Name :
Title: Title :
Date: Date:
66 aglai
CONNECT ENGAGE • SERVE
These Terms for Services (as defined below) apply to sales made by Provider Communications, LLC
("Provider") to the Client issuing a purchase order or similar instrument to Provider ("Client"), as of the date of
such purchase order ("Effective Date"). These terms consist of these terms and conditions and any order forms,
purchase orders or statements of work referencing these terms or issued by Client to Provider, and any quotes
from Provider to Client on which a purchase order is based (each, an "Order") describing the Provider Services
that Provider agrees to provide to Client. The parties hereby agree as follows:
1 . Services and Orders. The services are the automated services, business process services or other related
services agreed to in the applicable Order, as reflected in Appendices A & B , and provided by Provider (the
"Services"). Orders may be executed by Client and Provider or by Client and a Provider Affiliate (as defined
in Rule 405 of the Securities Act of 1933), must incorporate this Agreement by reference, shall govern and
control in case of conflict with any other agreement, and in conjunction with this Agreement shall form a
separate agreement between Client and Provider or between Client and the Provider Affiliate that executes
the applicable Order. Client shall look only to the Provider Affiliate that executes the Order with respect to
any right or obligation with respect to such Order. By executing an Order or using or accessing the Services,
Client agrees to be bound by this Agreement.
2. Term and Termination.
2. 1 . Term . This Agreement will continue from the Effective Date until the expiration or termination of the
latest-ending Order. Each Order will specify its duration (each an "Order Term"). The termination of any
Order shall not otherwise effect this Agreement or any other Order.
2.2. Termination of an Order For Cause. Any Order may be terminated as follows: (a) by either party upon
the failure by the other party to perform any material obligation related to such Order that is not cured
within thirty (30) days after receipt of written notice and demand for cure from the affected party; (b) by
either party upon the violation by the other party of any applicable state or federal law, statute , rule or
regulation in relation to its performance of the Order; provided that such right to terminate shall only be
available for 30 days from the time that the non -violating party is aware or should have been aware of
such breach ; or (c) by Provider, upon fourteen ( 14) days written notice if undisputed payments are in
arrears. In addition , Provider may take any or all of the following actions any time undisputed payments
are more than fourteen ( 14 ) days in arrears: (i ) suspend the Services ; or (ii ) withhold data , materials or
reports.
3. Charges. Client agrees to pay for the Services in accordance with the rates set forth in the applicable Order
in addition to all applicable taxes, fees and surcharges set forth on Client's invoice. Any sum due Provider
hereunder will be due and payable via electronic funds (ACH , EFT or wire) or check thirty (30) days from the
date of invoice. Client will pay interest on all past due sums at a rate which is the lesser of one and a half
percent ( 1 . 5% ) per month , or the highest rate allowed by law. In the event part of an invoice is in dispute,
Client agrees to pay the undisputed portion of the invoice and make a note on the invoice regarding the
disputed portion within thirty (30) days from the date of invoice , otherwise Client will be deemed to agree to
such charges and Provider will not be subject to making adjustments to charges or invoices.
4. Maintenance of Service. Provider agrees to provide and maintain the Services in a workmanlike manner
customary for service providers in the industry. Provider does not warrant or guarantee in any way the results
from the Services . Client agrees to provide and maintain systems and materials reasonably required by
Provider to perform the Services, including as applicable , but not limited to: Client or third party databases;
Client or third party software , hardware, systems, routing and network addresses and configurations; and
key contacts for problem escalation (collectively the "Client Systems and Materials"). Provider shall not be
liable hereunder relating to the Client Systems and Materials including the failure by Client to timely provide
the Client Systems and Materials .
5. Representations And Warranties.
5.1 . Each party represents and warrants to the other that: (a) its execution and performance of this
Agreement and the applicable Order will not violate any provision of law, rule , regulation to which such
party is subject; and (b) such party will comply with all laws, rules and regulations pursuant to which
such party conducts its business.
5.2. Each party represents and warrants to the other that: (a ) it has all requisite corporate power and authority
Weld County County Internet and Intranet Websites Project Proposal 67
to execute, deliver and perform its obligations under this Agreement and the applicable Order; (b) the
execution , delivery and performance of this Agreement and the applicable Order have been duly
authorized by such party; (c) no approval, authorization or consent of any governmental or regulatory
authority is required to be obtained by it in order for it to enter into and perform its obligations under this
Agreement and the applicable Order; and (d) the signatory to this Agreement and the applicable Order
possesses all necessary authority to enter into the Agreement and applicable Order.
5.3. Client represents and warrants that: (a) the Client Systems and Materials, all representations to be made
by Provider as a part of Client's programs, and the content, timing , recipients and nature of all programs
(including outbound communications and promotions and advertising to induce calls to Client's
programs) will be in compliance with all laws, rules, regulations; and (b) Client is solely responsible for
the content and rights to use the Client Systems and Materials and Provider's use of the Client Systems
and Materials shall not violate the rights of any third party or any law, rule or regulation . Client specifically
acknowledges and agrees that Provider has not and is not expected to provide Client with any analysis ,
interpretation or advice regarding the compliance of any aspect of Client's Materials or programs with
any third party rights or laws , rules, or regulations. Upon request, Client shall provide reasonable proof
of compliance with the provisions set forth in this section and Provider shall have no obligation to provide
Services where Provider reasonably believes that Client has not so complied .
5.4. Provider represents and warrants that Provider can grant the licenses, and privileges granted by this
Agreement ("Licensed Materials"). Provider expressly disclaims any warranty of merchantability or
fitness of the Licensed Materials for a particular purpose and any other warranty, including that the
Licensed Materials will not infringe any patent or other proprietary right. Provider further represents and
warrants that Provider has no actual knowledge of any infringement claims filed against Provider for
practicing the Licensed Materials anywhere in the world . Except as set forth in this section , Provider
makes no representation , express or implied , with regard to infringement of any Licensed Materials. The
Licensed Materials are provided "AS IS.""
6. License and Content.
6.1 . Subject to Client's compliance with the terms and conditions of this Agreement, Provider hereby grants
Client a non-exclusive license during the applicable Order Term to use the Services set forth in the
applicable Order. Except as specifically set forth herein , Provider or its suppliers retain all right, title,
and interest, including all intellectual property rights , relating to or embodied in the Services , including
without limitation all technology, telephone numbers, web addresses, software , or systems relating to
the Services. Client agrees not to reverse engineer, decompile , disassemble, translate , or attempt to
learn the source code of any software related to the Services. Other than using the Services for Client's
internal business purposes, Client may not resell the Services or otherwise generate income from the
Services.
6.2. Client is solely responsible for the information or content submitted, posted , transmitted or made
available through its use of the Services ("Content"). Client may use the Services to transmit Content or
direct Provider to make contacts via any channel (in either case "Messages") to, or with , recipients (the
"Recipients"). Client is responsible for maintaining the confidentiality of its accounts and owner numbers
and necessary codes, passwords and personal identification numbers used in conjunction with the
Services and for all uses of the Services in association with its accounts whether or not authorized by it
including unintended usage due to holidays , daylight savings, computer clock errors or similar
circumstances. Client acknowledges and agrees that Provider does not control nor monitor the Content
nor guarantee the accuracy, integrity, security or quality of such Content. Use of recording or taping any
use of the Services may subject Client to laws or regulations and Client is solely responsible for and
obligated to provide any required notification to those being recorded or taped .
6.3. Client represents and warrants that: (a) it has the legal right to use all Content and send all Messages
to the Recipients (including obtaining any required consents from the Recipients) and the content, timing
and purpose of all Messages, campaigns and programs are in compliance with all applicable laws, rules
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and regulations; (b) it is the transmitter of all Content and Messages and Provider is merely acting at
Client's direction as a technology conduit for the transmission of the Content and the Messages; (c)
Provider's use of the Content shall not violate the rights of any third party or any law, rule or regulation
and (d ) it will not transmit or allow to be transmitted any Content or Messages that: (i) it does not have
a right to make available under any law or under contractual or fiduciary relationship ; (ii) are false,
inaccurate, misleading , unlawful , harmful , threatening , abusive , harassing , tortuous, defamatory, vulgar,
obscene, libelous, invasive of another's privacy, hateful , or racially, ethnically, or otherwise
objectionable ; harmful to minors in any way; (iii ) infringe any patent, trademark, trade secret, copyright,
or other proprietary rights or rights of publicity or privacy of any party; (iv) utilize any unsolicited or
unauthorized advertising , promotional materials, "junk mail", "spam", or any other forms of solicitation;
or (v) interfere with or disrupts the Services or servers or network operator networks.
6.4. Client further represents and warrants that: (a) it has obtained prior express consent to contact each
wireless phone number delivered by Client to Provider in connection with the provision of any Services
delivering a prerecorded message or text, ("Notification Services") and that the intended contact recipient
is the current subscriber to, or the non-subscriber customary user of, the wireless phone number; (b) it
( 1 ) has incorporated an interactive opt-out mechanism as part of any program relating to any Notification
Services or (2) the contacts that are the subject of such Notification Services are not initiated to induce
the purchase of goods or services or to solicit a charitable contribution ("Solicitations"), and (c) it has
obtained from the recipient of any Solicitation an express written agreement that meets the requirements
set forth in Section 310.4(b)(1 )(v)(A) of the FTC's Telemarketing Sales Rule.
6.5. Client acknowledges and agrees that where Provider reasonably believes that Client may not have
complied with all laws, rules and regulations applicable to the performance of Notification Services,
Provider may, at its option : (i ) scrub all numbers against any appropriate data base deemed necessary
to remove all wireless phone numbers; (ii ) insert an interactive opt-out mechanism and pass the resulting
data to client, or (iii ) not provide any Notification Services.
6.6. Client shall indemnify, defend and hold Provider, its affiliates and their officers, directors, employees and
agents harmless from and against any and all claims of loss, damages, liability, costs, and expenses
(including reasonable attorneys' fees and expenses) arising out of or resulting from Provider following
Client's instructions in sending the Messages or Client's breach of any representation and warranty set
forth in Sections 6.2 — 6 .6.
7. Confidentiality and Proprietary Information.
7. 1 . Each party may disclose (the "Discloser") confidential and proprietary information ("Confidential
Information") to the other party (the "Recipient"). In each such case, the Recipient shall hold such
Confidential Information in confidence and shall not disclose such Confidential Information except to a
party's Affiliates, employees or agents who have a need to know such Confidential Information in order
to perform such party's obligations under this Agreement. Client's Confidential Information shall include
of all information relating to the trade secrets or business affairs of Client including consumer data ,
merchandising plans, marketing plans and product design and information . Provider's Confidential
Information shall include the computers, systems and software operating the Service and all
documentation , development tools, phone numbers, know-how and data related thereto, and any
derivative works thereof as well as physical property, analytical procedures, techniques, skills , ideas,
models, research , development, trade secrets or business affairs of Provider, its Affiliates or their
employees, suppliers or agents. Neither party shall have any rights in the other party's Confidential
Information and shall return or destroy all such Confidential Information upon the termination of the
applicable Order or the request of the Discloser. Notwithstanding the foregoing , the parties acknowledge
that Recipient shall not be required to return to Discloser or destroy those copies of Confidential
Information residing on Recipient's backup, disaster recovery, or business continuity systems and the
obligations hereunder with respect to such Confidential Information shall survive until such Confidential
Information is destroyed .
7.2. Notwithstanding any other term hereof, the term "Confidential Information" shall not include information
Weld County I County Internet and Intranet Websites Project Proposal 69
that: (a) was already in the lawful possession of the Recipient prior to receipt thereof, directly or indirectly,
from the Discloser; (b) lawfully becomes available to Recipient on a non-confidential basis from a source
other than Discloser that is not under an obligation to keep such information confidential ; (c) is generally
available to the public other than as a result of a breach of this Agreement by Recipient or its
representative(s); or (d ) is subsequently and independently developed by employees, consultants or
agents of the Recipient without reference to the Confidential Information disclosed hereunder. In
addition , a party shall not be considered to have breached its obligations by disclosing Confidential
Information of the other party as required to satisfy any request of a competent governmental body
provided that, promptly upon receiving any such request and to the extent that it may legally do so, such
party advises the other party of the request prior to making such disclosure in order that the other party
may interpose an objection to such disclosure, take action to assure confidential handling of the
Confidential Information , or take such other action as it deems appropriate to protect the Confidential
Information .
8. Indemnification.
8.1 . General Indemnity. Client shall indemnify, defend and hold Provider, its Affiliates and their officers,
directors, employees and agents harmless from and against any and all third party claims of loss,
damages, liability, costs, and expenses (including reasonable attorneys' fees and expenses) arising out
of or resulting from: (a) a breach by Client of any term of this Agreement or an Order; (b) the Client
Systems and Materials; (c) a claim relating to any defect in any product or service offered by Client, its
Affiliates or any of their agents or Clients ; or (d ) all liabilities, demands, damages, expenses, or losses
arising out of or resulting from any usage of the Licensed Materials . Provider shall indemnify, defend
and hold Client, its Affiliates and their officers, directors, employees and agents harmless from and
against any and all third party claims of loss, damages, liability, costs, and expenses (including
reasonable attorneys' fees and expenses) arising out of or resulting from a breach by Provider of any
term of this Agreement or an Order. Nothing herein shall require the Provider to indemnify the Client for
any claim or any portion of any claim that arises from the Client's reckless, wanton , wrongful , or
otherwise negligent acts of the Client.
8.2. Provider Intellectual Property Indemnity. Provider will have the obligation and right at the entire
expense of Provider to defend any claim , suit or proceeding brought against Client its Affiliates or their
officers, directors, employees or agents so far as it is based on a third party claim that the Services
supplied by Provider infringe a United States copyright or a United States patent issued as of the
effective date of the applicable Order, provided that Provider will have no indemnity obligation or other
liability hereunder arising from : ( 1 ) Client's willful , reckless, wanton, wrongful , or otherwise negligent
acts; (2) breach of the Agreement or an Order or alteration of the Services as provided by Provider; (3)
the Client Systems and Materials or Services that are based upon the Client Systems and Materials, or
information , design , specifications, directions, instruction , software, data, or material not furnished by
Provider; (4) combination of the Services with the Client Systems and Materials or any materials,
products or services not provided by Provider; or any (5) third party products or services.
Notwithstanding the foregoing , in order to be indemnified to the extent stated , the Client must operate
the Licensed Materials within the instructions and technical limits provided or approved by the Provider.
If such a claim is or is likely to be made, Provider will , at its own expense and sole discretion, exercise
one or the following remedies: ( 1 ) obtain for Client the right to continue to use, the Services consistent
with this Agreement; (2 ) modify the Services so they are non-infringing and in compliance with this
Agreement; (3) terminate the applicable Services without liability for such termination other than the
ongoing indemnity obligation hereunder. The foregoing states the entire obligation of Provider and its
suppliers, and the exclusive remedy of Client, with respect to infringement of proprietary rights .
8.3. Indemnification Procedure. The party claiming indemnification shall : (a) provide prompt written notice
to the indemnifying party of any claim in respect of which the indemnity may apply; (b) relinquish control
of the defense of the claim to the indemnifying party; and (c) provide the indemnifying party with all
assistance reasonably requested in defense of the claim . The indemnifying party shall be entitled to
settle any claim without the written consent of the indemnified party so long as such settlement only
involves the payment of money by the indemnifying party and in no way affects any rights of the
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indemnified party. The indemnities set forth herein shall not apply to the willfulness on the part of the
indemnified party or negligence of the indemnified party
9. Miscellaneous.
9. 1 . Entire Agreement and Integration . This Agreement, in conjunction with the applicable Order
constitutes the entire agreement between the parties to such Order with respect to the subject matter of
this Agreement and the applicable Order and supersede all prior agreements, discussions, proposals,
representations or warranties, whether written or oral. The Agreement and Orders may be executed by
fax, and/or in any number of counterparts, all of which shall together be considered an original and may
be evidenced by a fax or scanned electronic (e.g . . pdf, .tif) copy.
9.2. Notices. Any notice to be provided shall be in writing and shall be deemed given : (a) if by hand delivery,
upon receipt thereof, (b ) if mailed , three (3 ) days after deposit in the United States mail , postage prepaid ,
certified mail return receipt requested , or (c) if by next day delivery service , upon such delivery, or (d) if
by facsimile transmission , upon receipt of such transmission , to the addresses or facsimile numbers set
forth below the signature block or to such other addresses or facsimile numbers as either party may
designate from time to time by written notice to the other party hereto .
9.3. Assignment. This Agreement and Orders may not be assigned or transferred by a party thereto without
the prior written consent of the other party therto, which consent shall not be unreasonably withheld .
Notwithstanding the foregoing , Provider may freely assign this Agreement and Orders to an Affiliate or
to an acquirer of all or part of Provider's business or assets, whether by merger or acquisition .
9.4. Waiver. No course of dealing or failure of a party to enforce strictly any term or provision or to exercise
any right, obligation , or option provided , will waive such term, provision , right, obligation or option .
9.5. Independent Contractors. The Agreement and Orders are not a joint venture or partnership, and each
party is entering the relationship as a principal and not as an agent of the other. The parties hereto agree
that Provider is an independent contractor in performing the Services.
9.6. Choice of Law. This Agreement and Orders shall be governed under the laws of CLIENT'S STATE
without regard for its choice of law principles. Client agrees that any legal action involving this Agreement
or Orders in any way will be instituted in a court of competent jurisdiction located in CLIENT'S STATE,
and Client consents to jurisdiction of the state or Federal courts in the CLIENT'S STATE over Client's
person for purpose of such legal action .
9.7. Enforcement. All users of the Services must adhere to the terms of this Agreement. Provider has the
right, but are not obligated , to strictly enforce this Agreement through self-help , active investigation ,
litigation and prosecution . Provider may also access and disclose any information (including
transactional information) related to Client's access and use of our website or network for any lawful
reason , including but not limited to: ( 1 ) responding to emergencies; (2) complying with law, rule or
regulation (e.g . , a lawful subpoena ); (3) protecting our rights or property and those of our Clients; or (4)
protecting users of those services and other carriers from fraudulent, abusive , or unlawful use of, or
subscription to, such services.
9.8. Recording. Client agrees that all calls may be recorded or monitored by Provider at Provider's option.
Such recording or monitoring shall not violate any state or federal law.
9.9. Taxes . Provider shall add to each invoice and Client shall pay any sales, use, excise, value-added,
gross receipts, services , labor related , consumption and other similar taxes or surcharges , however
designated , that are levied by any taxing authority in connection with the provision or use of Services
under this Agreement or any Order. If at any time during the Term of this Agreement or any Order,
Provider believes that it is required by law to collect any new or additional taxes for which Client would
be responsible for paying , Provider shall notify Client of such taxes, collect such taxes directly from
Client and remit such taxes to the appropriate governmental authority. If any taxing authority determines
at any time that Provider has incorrectly determined any tax liability regarding taxes for which Client is
responsible pursuant to this Agreement or any Order, Provider shall have the right to invoice Client for
such taxes determined by such taxing authority to be due and owing . If Client is exempt from taxes,
Client shall provide a copy of any documentation evidencing such exemption before it begins to receive
any of the Services .
Weld County County Internet and Intranet Websites Project Proposal 71
9. 10. Severability. If any provision of this Agreement or the applicable Order is held invalid or
unenforceable at law, such provision shall be modified , rewritten or interpreted to include as much of its
nature and scope as will render it enforceable and the remainder of this Agreement and the applicable
Order will continue in effect and be valid and enforceable to the fullest extent.
9.11 . No Third party Beneficiaries. This Agreement and Orders are for the sole benefit of the parties
to such Order and are not intended to, nor shall it be construed to, create any right or confer any benefit
on or against any third party.
9. 12. Interpretation . "Including" means "including , without limitation", and "days" refers to calendar
days. This Agreement and each Order is the joint work product of the parties thereto, and no inference
may be drawn or rules of construction applied against either party to interpret ambiguities. If any terms
of this Agreement and an Order conflict, the terms of the Order will govern for that Order only. No
preprinted or form terms, including on any purchase order, will apply.
9. 13. Force Majeure. Neither party shall be liable for delays and/or defaults in its performance (other
than Client's obligation to pay fees for Services performed ) due to causes beyond its reasonable control,
including , but without limiting the generality of the foregoing : acts of god or of the public enemy; fire or
explosion ; flood ; stability or availability of the Internet; the elements; telecommunication system failure ;
war; technology attacks, epidemic; acts of terrorism ; riots; embargoes; quarantine ; viruses ; strikes;
lockouts; disputes with workmen or other labor disturbances; total or partial failure of transportation ,
utilities, delivery facilities , or supplies; acts or requests of any governmental authority; or any other cause
beyond its reasonable control, whether or not similar to the foregoing .
9. 14. Amendments. Each amendment, change, waiver, or discharge shall only be valid if made in
writing by authorized representatives of all applicable parties.
9.15. Survival . All provisions of this Agreement or any Orders which by their nature should survive
termination shall survive termination including Sections 2, 3, 5, 6, 7, 8 and 9 of this Agreement.
10. Limited Warranty and Limitation of Liability.
10. 1 . EXCEPT AS EXPRESSLY PROVIDED HEREIN , PROVIDER MAKES NO EXPRESS OR
IMPLIED REPRESENTATIONS OR WARRANTIES , AND PROVIDER EXPRESSLY DISCLAIMS ANY
IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE , OR
NON-INFRINGEMENT. PROVIDER EXPRESSLY DENIES ANY REPRESENTATION OR WARRANTY
ABOUT THE ACCURACY OR CONDITION OF DATA OR THAT THE SERVICES OR RELATED
SYSTEMS WILL OPERATE UNINTERRUPTED OR ERROR-FREE.
10.2. NO CAUSE OR ACTION WHICH ACCRUED MORE THAN TWO (2) YEARS PRIOR TO THE
FILING OF A SUIT ALLEGING SUCH CAUSE OF ACTION MAY BE ASSERTED UNDER THIS
AGREEMENT BY EITHER PARTY.
10.3. EXCEPT FOR THE PARTIES' PAYMENT OBLIGATIONS , NEITHER PARTY WILL BE LIABLE
TO THE OTHER FOR ANY INDIRECT, EXEMPLARY, SPECIAL, PUNITIVE , CONSEQUENTIAL , OR
INCIDENTAL DAMAGES OR LOSS OF GOODWILL, DATA OR PROFITS, OR COST OF COVER. THE
TOTAL LIABILITY OF PROVIDER FOR ANY REASON , SHALL BE LIMITED TO THE AMOUNT
ACTUALLY PAID TO PROVIDER BY CLIENT UNDER THE Order APPLICABLE TO THE EVENT
GIVING RISE TO SUCH ACTION DURING THE SIX (6) MONTH PERIOD PRECEDING THE EVENT
GIVING RISE TO SUCH LIABILITY. THE LIMITS ON LIABILITY IN THIS SECTION SHALL APPLY IN
ALL CASES INCLUDING IF THE APPLICABLE CLAIM ARISES OUT OF BREACH OF EXPRESS OR
IMPLIED WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE ), OR STRICT PRODUCT
LIABILITY, AND EVEN IF THE PARTY HAS BEEN ADVISED THAT SUCH DAMAGES ARE POSSIBLE
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APPENDIX A - LICENSED SOFTWARE AND FEES
The Components which are the subject of the License , the Software Licenses granted to the Client and the fees
payable to Provider hereunder are as follows :
1 . Licensed Software
The Components of the Platform Suite which are licensed to the Client hereunder are the following :
• SitePublish Web Content Management System .
2. Software Licenses
The utilization rights of the Client are as follows :
(a ) Client is granted an Unlimited-User Software License;
(b) The Territory is the CLIENT STATE.
3. Professional Services Fees
The following one-time Professional Services costs are included as part of the implementation:
Website Design , Development & Implementation* $
Two Sessions of On-Site Training** Included
Collaborative Content Migration Included
Year Four Website Redesign Plan (if desired ) Included
Total Professional Services Fees : $
*See separately provided Updated Project Proposal for cost breakdown per project timeline.
**Travel expenses to be charged separately and in addition.
4. Payment Schedule re : Professional Services Fees
50% on Contract Signing
25% on Delivery (installation of software in Client environment)
25% on Acceptance (UAT completion )
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APPENDIX B - SAAS : HOSTING, MAINTENANCE AND SUPPORT
1 . Software-as-a-Service :SAAS)
The following are included as part of the Software-as-a-Service (SAAS) :
a) Enterprise-grade Data Protection and Unlimited-Bandwidth Website Hosting Services
b) CMS Software Version Upgrades & Maintenance
c) Unlimited Access to Technical Support
Client will pay Provider each year (each such term is referred to here as an "Annual Hosting , Maintenance &
Support Term") an annual fee of $ * due to Provider hereunder and is payable annually in advance on the
Delivery Date.
This annual fee may be increased annually by no more than 5% by Provider by providing Client with notice of
not less than thirty (30) days prior to the end of a Maintenance Term .
*There is no annual SaaS fee for Contract Year #1
2. Technical Support & Maintenance
Provider will provide the following Support & Maintenance Services for the Licensed Software :
(a) Support: Provider will provide unlimited access to our CivicLive Technical Support team once the Client's
website has gone live.
(b) Availability: CivicLive Support will be available through CivicLive's Bug Tracking System and CivicLive's
Support Email account (support@civiclive .com ) to Client between the hours of 8: 00 a . m . and 7 : 00 p. m. (Eastern
timezone), during any day, other than a Saturday, Sunday, statutory or civic holiday in Toronto, Ontario or the
Client's local jurisdiction ("Normal Service Hours").
(c) Response Time: During Normal Service Hours, CivicLive Support will respond to Client's Support requests
within twenty four (24) hours of the initial request. The time to solve, identify, diagnose, and correct errors (if
necessary) will depend on the complexity of each problem .
(d ) Emergency Support & Response Time : CivicLive Support will provide an emergency pager number for
emergency support requests made outside of Normal Service Hours. CivicLive will guarantee a maximum four
(4) hour response time , 24 hours a day, seven (7) days a week.
(a) Support: Provider will provide unlimited access to our Technical Support team once the Client's website has
gone live.
(b) Availability: CivicLive Support will be available through Provider's Bug Tracking System and CivicLive's
Support Email account (support@civiclive .com ) to Client between the hours of 8: 00 a . m . and 7 :00 p. m . ( Eastern
timezone), during any day, other than a Saturday, Sunday, statutory or civic holiday in Toronto, Ontario or the
client's local jurisdiction ("Normal Service Hours").
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(c) Response Time: During Normal Service Hours, CivicLive Support will respond to Client's Support requests
within twenty four (24) hours of the initial request. The time to solve, identify, diagnose, and correct errors (if
necessary) will depend on the complexity of each problem .
(d ) Emergency Support & Response Time: Provider will provide an emergency pager number for emergency
support requests made outside of Normal Service Hours. Provider will guarantee a maximum four (4) hour
response time, 24 hours a day, seven (7) days a week.
3. Client's Obligations
(a) Access: During each Hosting , Maintenance & Support Term , Client will provide Provider with reasonable
access (via remote telecommunications or on-site access at Client's premises, as applicable) to Client's copies
of the Licensed Software to the extent necessary, in Provider's discretion , to enable Provider to meet its support
obligations as set forth in this Agreement.
(b) Communications Link: During this Agreement, Client may, at its sole expense , provide access via the
Internet. Provider may be entitled to use this Internet connection in discharging its responsibilities under this
Agreement. Provider shall have no liability to Client if Provider's ability to render support is impaired by Client's
inability to provide telecommunications functionality required for remote support.
(c) Maintenance: Client shall designate two (2 ) individuals to be generally available to confer with Provider
regarding Maintenance Services ("Maintenance Contacts"). Provider will provide Maintenance Services only to
Client's Maintenance Contacts.
4. Fees for Other Services
Client shall reimburse Provider for reasonable travel expenses, and reasonable incidental expenses
relating to Maintenance Service at Provider's then current prices then in effect. Provider shall bill such fees and
expenses on a monthly basis, attaching time sheets normally used by Provider. Client shall not be liable for the
aforesaid expenses unless Client has given Provider approval to incur them .
APPENDIX C — MARKETING
1 . Client will make a reasonable attempt to work with the Provider's Marketing Department to gather
information and meet deadlines associated with website award contest entries throughout the term of this
Agreement.
2. Client permits Provider to include an example of the Client's home page and a link to the Client's website
on the Provider's corporate website(s).
3. Client will make a reasonable attempt to work with the Provider Marketing Department to create a case
study related to their website.
4. Client agrees to allow Provider to display a "Powered by CivicLive" insignia and web link at the bottom of
their web pages.
5. Client understands that the pricing and any related discount structure provided under this Agreement
assumes such perpetual permission .
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APPENDIX D - CIVICLIVE PROPOSALS
The separately provided project proposal and pricing documents submitted by Provider / CivicLive in response
to Client's Request for Proposals (RFP) for the project that forms the subject of this Agreement are hereby
incorporated as Appendix D of same.
APPENDIX SIGNATURE BLOCK
Reliance Communications, LLC CLIENT
Signature: Signature:
Name : Name :
Title: Title :
Date: Date:
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CIVICLIVE SERVICE LEVEL AGREEMENT
This Service Level Agreement (SLA) for CivicLive's Web Hosting Service is made by CivicLive in connection with, and is
part of, the Customer's CivicLive Service / Licensing Agreement, the terms of which are incorporated by reference into
this SLA and vice versa .
CivicLive's commitment to Customer is that their CivicLive-hosted website will be available for access at least 99.9% of
the time, meaning that the outage percentage in any given month shall not be more than 0. 1%, corresponding to a
maximum of 43.20 total downtime minutes in any given month (the "Availability Commitment").
An "Outage" means that CivicLive fails to provide network access to the Customer's website at the outermost point of
our hosting facility's firewall (facing the public internet); provided, however, that an Outage shall not be deemed to have
occurred if access or service is suspended or unavailable due to any of the exceptions noted below. If one or more
Outages occur in a given month, the total duration of such Outages during such month, expressed as a percentage of the
total time during such month, shall be the "Outage Percentage".
If CivicLive fails to meet the Availability Commitment for a calendar month during the term of their service contract, the
Customer will be entitled to collect a credit from CivicLive for the following percentages of the pro-rata monthly portion
of the annual fees paid by Customer for the CivicLive web hosting service for the month at issue (i.e. the "Monthly
Annual Fees") :
Outage Percentage Credit Percentage
(in a given calendar month) (of the monthly annual fees)
Less than or equal to 0.1% None
Greater than 0. 1% and less than or equal to 3.5%
1.0%
Greater than 1.0% and less than or equal to 7%
2.0%
Greater than 2.0% and less than or equal to 14%
3.0%
Greater than 3% 20%
In order to be entitled to a credit in any instance to which a credit may be collected above, Customer must inform
CivicLive's Technical Support Department by email (a "Credit Request") within ten (10) days from the end of the month
in which the Customer believes that CivicLive did not satisfy the Availability Commitment, in each instance, and the
Credit Request must include a listing of the date(s), time(s) and duration of the downtime experienced during the
applicable month. Failure to do so, in any instance, will forfeit Customer's right to seek a credit from CivicLive for the
failure to achieve the Availability Commitment during the month at issue.
Unless CivicLive disputes in good faith that its Availability Commitment was not met in the month at issue, in which
event it shall explain to Customer the basis for its disagreement and share any related documentation in this regard,
CivicLive will issue the appropriate credit to Customer to be used against a future invoice.
In the event of a dispute regarding whether an Outage occurred, or as to the duration of an Outage, the output of the
monitoring tools utilized by CivicLive shall be conclusive and controlling.
Customer's right to receive a credit for a failure to meet the Availability Commitment for a given month shall be
Customer's exclusive remedy in connection with the Outage(s) giving rise to the credit. The aggregate maximum value of
credits to be issued by CivicLive to Customer for any and all Outages that occur in a single month will not exceed twenty
percent (20%) of the Monthly Annual Fees.
Weld County I County Internet and Intranet Websites Project Proposal 77
As stated above, CivicLive guarantees that the system platform shall be available 99.9% of the time, excluding scheduled
downtime for emergency maintenance and unscheduled emergency downtime. CivicLive will provide notice in advance
of any maintenance and/or updates to the platform which may require an interruption of service and will undertake
commercially reasonable efforts to schedule such downtime during off-peak hours.
In the event that access or use of the CivicLive-hosted site is not available (i.e. the site is "down") due to any of the
following exceptions, the associated downtime shall not be counted as or towards an Outage (i .e. the site shall be
considered available in these instances), and Customer shall not be entitled to any credits or other remedies as
described herein :
1 . Outages due to factors outside of CivicLive's control, including but not limited to natural acts of God, acts of any
governmental body, unavailability of or interruption or delay in telecommunications or third party services, DOS / DDOS
/ virus attacks or hackers, failure of third party software or inability to obtain raw materials, supplies or power used in or
equipment needed for provision of this SLA;
2. Outages caused by Customer's failure to abide by the usage and licensing restrictions set forth in the Service Contract,
or by other actions or inactions of the Customer;
3. Outages on a server during scheduled maintenance or during emergency maintenance events. CivicLive will provide
notice in advance of any maintenance and/or updates to the platform which may require an interruption of service and
will undertake commercially reasonable efforts to schedule such downtime during off-peak hours.
The parties by their authorized representatives and intending to be legally bound have entered into this Agreement
upon execution by both parties, as below.
Reliance Communications, LLC (o/a CivicLive) CUSTOMER
Signature: Signature:
Name: Name:
Title: Title:
Date: Date:
78
CONNECT ENGAGE . SERVE
Weld County I County Internet and Intranet Websites Project Proposal 79
Template Vendor Response 06012015
im
Vendors shall populate the entire table for the implementation costs for their solution_ These prices are to remain
Pricing valid for six months past the Submission Deadline for REP Responses specified in Section 2.4.
Updated : 1/29/2016
Five Year Total Cost Summary
Costs Comments Year 1 Year 2 Year 3 Year 4 Year 5 Total
,
Hardware Included $ - $ - $ - $ - $ - $ -
Software Licensing Included _ $ - $ - I $ - $ - $ - $ -
Third Party Software (Middleware) Included _ $ , $ I $ $ $ $
CMS Setup / Configuration $ 73,200.00 $ - $ - $ - $ - $ 73,200.00
Responsive Site Template Creation Year 2-5 Fees Include High Availability Hosting with Unlimited Bandwidth and Storage $ -
150 Anniversary Customized from Core Template $ 3,000.00 $ 1,750.00 $ 1,750.00 $ 1,750.00 $ 1,750.00 $ 10,000.00
4H Foundation Customized from Core Template $ 3,000.00 $ 1,750.00 $ 1,750.00 $ 1,750.00 $ 1,750.00 $ 10,000.00
Bright Futures Customized from Core Template $ 3,00100 $ 1,750.00 $ 1,750.00 $ 1,750.00 $ 1,750.00 $ 10,000.00
County Fair Customized from Core Template $ 3,000.00 $ 1,750.00 $ 1,750.00 $ 1,750.00 $ 1,750.00 $ 10,000.00
County Intranet Custom Design $ 15,000.00 $ 1,750.00 $ 1,750.00 $ 1,750.00 $ 1,750.00 $ 22,000.00
Disaster Recovery Customized from Core Template $ 3,000.00 $ 1,750.00 $ 1,750.00 $ 1,750.00 $ 1,750.00 $ 10,000.00
Discover Weld County Customized from Core Template $ 3,000.00 $ 1,750.00 $ 1,750.00 $ 1,750.00 $ 1,750.00 $ 10,000.00
Drive Smart Customized from Core Template $ 3,000.00 $ 1,750.00 $ 1,750.00 $ 1,750.00 $ 1,750.00 $ 10,000.00
Faith Partnership Customized from Core Template $ 3,000.00 $ 1,750.00 $ 1,750.00 $ 1,750.00 $ 1,750.00 $ 10,000.00
Healthy Weld Customized from Core Template $ 3,000.00 $ 1,750.00 $ 1,750.00 $ 1,750.00 $ 1,750.00 $ 10,000.00
Main site With 100% Satisfaction Guarantee $ 36,000.00 $ 1,750.00 $ 1,750.00 $ 1,750.00 $ 1,750.00 $ 43,000.00
Master Gardener Customized from Core Template $ 3,000.00 $ 1,750.00 $ 1,750.00 $ 1,750.00 $ 1,750.00 $ 10,000.00
Public Safety Intranet Customized from Core Template $ 3,000.00 $ 1,750.00 $ 1,750.00 $ 1,750.00 $ 1,750.00 $ 10,000.00
Sheriff Customized from Core Template $ 3,000.00 $ 1,750.00 $ 1,750.00 $ 1,750.00 $ 1,750.00 $ 10,000.00
Smart Energy Customized from Core Template $ 3,000.00 $ 1,750.00 $ 1,750.00 $ 1,750.00 $ 1,750.00 $ 10,000.00
Thriving Weld Customized from Core Template $ 3,000.00 $ 1,750.00 $ 1,750.00 $ 1,750.00 $ 1,750.00 $ 10,000.00
Weld 4H Customized from Core Template $ 3,000.00 $ 1,750.00 $ 1,750.00 $ 1,750.00 $ 1,750.00 $ 10,000.00
Weld Waits Customized from Core Template $ 3,000.00 $ 1,750.00 $ 1,750.00 $ 1,750.00 $ 1,750.00 $ 10,000.00
Wellness Customized from Core Template $ 3,000.00 $ 1,750.00 $ 1,750.00 $ 1,750.00 $ 1,750.00 $ 10,000.00
Content Conversion into new template Migration included in CMS Setup $ -
150 Anniversary $ - $ - $ - $ - $ - $ -
4H Foundation $ - $ - $ - $ - $ - $ -
Bright Futures $ - $ - $ - $ - $ - $ -
County Fair $ - $ - $ - $ - $ - $ -
County Intranet $ - $ - $ - $ - $ - $ -
Disaster Recovery $ - $ - $ - $ - $ - $ -
Discover Weld County $ - $ - $ - $ - $ - $ -
Drive Smart $ - $ - $ - $ - $ - $ -
Faith Partnership $ - $ - $ - $ - $ - $ -
Healthy Weld $ - $ - $ - $ - $ - $ -
Main site $ - $ - $ - $ - $ - $ -
Master Gardener $ - $ - $ - $ - $ - $ -
Public Safety Intranet $ - $ - $ - $ - $ - $ -
Sheriff $ - $ - $ - $ - $ - $ -
Smart Energy $ - $ - $ - $ - $ - $ -
Thriving Weld $ - $ - $ - $ - $ - $ -
Weld 4H $ - $ - $ - $ - $ - $ -
Weld Waits $ - $ - $ - $ - $ - $ -
Wellness $ - $ - $ - $ - $ - $ -
Licensing, Maintenance and Support Software as a Service Fee $ - $ 25,000.00 $ 25,000.00 $ 25,000.00 $ 25,000.00 $ 100,000.00
Maintenance Included $ - $ - $ - $ - $ - $ -
Users Unlimited $ - $ - $ - $ - $ - $ -
Subscription Fee Included $ - $ - $ - $ - $ - $ -
Support Included $ - $ - $ - $ - $ - $ -
After Hours Support Included $ - $ - $ - $ - $ - $ -
Documentation & Training Included $ -
Implementation Training for Admin & Editors Onsite (Travel Extra) $ 6,000.00 $ - $ - $ - $ - $ 6,000.00
Optional content migration training $500/Online Session $ - $ - $ - $ - $ - $ -
Optional future on-site training $1500/Onsite Session $ - $ - $ - $ - $ - $ -
Ongoing training Free through Support Hotline $ - $ - $ - $ - $ - $Site specific configuration documentaiton Included $ - $ - $ - $ - $ - $ -
Project Management $ 28,800.00 $ - $ - $ - $ - $ 28,800.00
Consulting / Professional Services $ -
Miscellaneous $ -
Applicable Discounts (State as a negative number) $ -
Total: $ 210,000.00 $ 58,250.00 $ 58,250.00 $ 58,250.00 $ 58,250.00 $ 443,000.00
explain that functionality, provide additional information about the functionality, or explain
General deficiencies in the functionality. Comments should include detailed explanations sufficient to clearly
communicate the effort and methodology needed to fulfill the function. References by page and
Functional Requirements Response paragraph to attached documents are acceptable_
Response Code Values:
Category s = Standard feature and included in this proposal
Values: TP = Third Party or add-on, not included in this proposal (reference 3rd party sources)
R = Required CF = Configuration
S = Should Have RP = Requires Programming
N = Nice to Have PF = Planned Functionality within 12 months
Describe NS = Not supported
Response
Ref # Area Criteria Category Code Comment
CMS content editor interface supports current IE,
GE-001 Core Functionality Chrome, Firefox plus two versions back R S
Content indexed and stored in a relational database
GE-002 Core Functionality which can be accessed through an API R S
Crawling text or popup / overlays, emergency
GE-003 Core Functionality notification widgit on the home page. R S
Customer configurations are protected during
GE-004 Core Functionality application of new product versions and patches R S
Does not display streaming advertisements to end
GE-005 Core Functionality users of the site R S
Drag and drop / copy and paste across pages
GE-006 Core Functionality maintain styling. R S
Ability to embed coldfusion, php, and other stand
GE-007 Core Functionality alone applications seamlessly into a given template R S
Ability to import external data from databases, XML
sources, and other sources. (Please specify types of SitePublish supports a wide variety of common formats including RSS, XML, and
GE-008 Core Functionality data natively imported.) R S CSV.
Ability to stage content and promote to live site at
GE-009 Core Functionality scheduled times upon approval R S
Allows the presentation of dynamic content from
GE-010 Core Functionality CMS data sources and external data sources R S
GE-011 Core Functionality Allows use of jQuery libraries inside CMS pages R S
Centralized asset and resource libraries such as
GE-012 Core Functionality jquery, javascript, CSS R S
HTML5 structured markup (header, article, video,
GE-013 Core Functionality nav, etc.) R S
Response
Ref # Area Criteria Category Code Comment
GE-014 Core Functionality Includes product upgrades R S
Intranet home screen for employees may be
GE-015 Core Functionality configured with preferred elements by the employee R S
Intranet home screen for employees may be
GE-016 Core Functionality configured with required elements by central admin R S
Intranet home screen for employess may be
configured with required elements by department
GE-017 Core Functionality administrators R S
Links are maintained by the system when content is
GE-018 Core Functionality moved (e.g. pages, documents, and other assets) R S
GE-019 Core Functionality Meets WCAG 2.0 Priority 1 Accessibility R S
Multichannel support for publishing the same
content to different devices, including but not
limited to standard desktop browsers, printers,
GE-020 Core Functionality tablets, mobile phones, etc. (Responsive design) R S
GE-021 Core Functionality Option to create vanity URLS for pages R S
Produce well-formatted printable pages (no
GE-022 Core Functionality navigation, reasonable font size, text only, etc.) R S
Publishing engine handles resizing images while
GE-023 Core Functionality maintaining web optimization and aspect ratio R S
Restful, user friendly URLs that are search engine
friendly (e.g.: www.site.com/about/locations/
instead of www.site.com/cgi-
GE-024 Core Functionality bin/cms.asp?pagelD=3949329.) R S
Safeguards provided against cross-site request
GE-025 Core Functionality forgery (CSRF). R S
Module for FAQ's that provides an indexed search,
accordion style layout that supports bookmarks /
GE-026 Core Functionality anchor points without writing code R S
GE-027 Core Functionality Safeguards provided against cross-site scripting (XSS) R S
Safeguards provided against injection flaws [e.g.
GE-028 Core Functionality (SQL, LDAP, etc) R S
Scalable to multiple Web sites (Internet, Intranet,
GE-029 Core Functionality micro sites) without additional fees R S
GE-030 Core Functionality Scalable to unlimited pages without additional fees R S
Response
Ref # Area Criteria Category Code Comment
Scalable to unlimited site visitors without additional
GE-031 Core Functionality fees R S
Search is compatible with Google site search or
similar appliance, or have a comparable integrated
GE-032 Core Functionality option R S
Separate content from presentation via templates
GE-033 Core Functionality and external style sheets R S
Serve at least 1,500 pages of variable content types
GE-034 Core Functionality and complexitites on 10's of different templates. R S
GE-035 Core Functionality Support 100 authors and 15 administrators. R S
Support for embedded video tours currently posted
GE-036 Core Functionality on the Weld County home page. R S Via content embed or external link
Supports responsive HTML 5/CSS 3 mobile ready
GE-037 Core Functionality page templates R S
Support for embedded presentations, similar to
slideshare, for simplified presentation / educational
GE-038 Core Functionality outreach. S S
For responsive templates, web editors should be
able to prioritize content for screen presentation.
Example, element A may want to be arbitrarially
excluded from display on a phone, but shown on a
GE-039 Core Functionality tablet. S S
Organizational directory, allowing employee search
and discovery, also the view of organizational trees,
GE-040 Core Functionality photographs, and other information. S S
GE-041 Core Functionality Organizational sign in board S S
Ability for a department or division to post an
announcement on their specific page in the form of a
ribbon or pop up. This was requested by Human
Services, who would like to provide notifications to
the public when wait times in the lobby exceed a
GE-042 Core Functionality threshold. S S
Able to track the number of clicks and/or mouse
interactions on assets or page elements. Ideally able
to produce a heat map of cursor activity at the page
GE-043 Core Functionality level. S S
Interactive Timeline - this was requested by our
extension office, who will be celebrating their 100
year anniversary in 2017. The would like the ability
to interact with a timeline widget and view content
GE-044 Core Functionality generally related to that time period. S CF
Response
Ref # Area Criteria Category Code Comment
Has the ability to generate a customizable self
GE-04.5 Core Functionality organizing list of 'most popular' content S S
a template can inherit a "base" template's layout
GE-046 Core Functionality and formatting S S
any changes to the base template take effect on any
GE-047 Core Functionality inherited template. S S
GE-048 Core Functionality . breadcrumb navigation S S
Can use API/web services to consume & publish
information from or into the CMS (e.g. integration
GE-049 Core Functionality with CRM, custom apps, financial systems, etc.) S S
Drag and drop page organization with organizational
GE-050 Core Functionality tree view S S
Intranet site should have strong compatibility with
GE-051 Core Functionality MS Software including sharepoint 2014, office 365 S S
Metadata can be defined and entered by content
GE-052 Core Functionality contributors S S
Product provides web services frameworks such as
GE-053 Core Functionality JSON/REST S S
Regularly scheduled backups of archival data which
GE-054 Core Functionality can be restored anytime S S
Supports content indexing and cross-referencing
GE-055 Core Functionality through metadata and tagging S S
GE-056 Core Functionality Vendor branding may be removed from templates. S S
Support for periscope or other live streaming
GE-057 Core Functionality services. N S
Ability to publish press releases in a blog style
GE-058 Core Functionality format. N S
GE-059 Core Functionality eCommerce Solution N TP Framework provided. Requires integration with third party payment processor.
Ability to construct an 'app gallery' enabling the
search and discovery of all of Weld County's custom
GE-060 Core Functionality web applicaitons. N S
Conference Room Reservation - integrate with room
calendars (AD), such that users can simply 'click to
GE-061 Core Functionality reserve' a room. N TP
Data collected via on-line forms can be routed to
GE-062 Content Editing specific mailboxes via email. R S
section menus can be adjusted and modified by
GE-063 Content Editing content editors R S
GE-064 Content Editing Modify page style (1, 2, 3 columns, widgets, etc). R S
I.
Can add, remove, or edit content for only given sets
GE-065 Content Editing of pages. R S
Response
Ref # Area Criteria Category Code Comment
CMS must support highly configurable content
editing within the editing space. For example, web
editors may wish to embed different types of media,
text, links and other elements in unique ways, which
may or may not require the use of multiple content
GE-066 Content Editing body blocks on a single page. R S
Integrated spell checking for content prior to
GE-067 Content Editing publish. R S
Authors should be able to create photo galleries and
GE-068 Content Editing image rotators without administrative support R S
GE-069 Content Editing Content validation such as broken link detection. R S
Create responsive tables in pages for tabular data
GE-070 Content Editing display R S
GE-071 Content Editing Content editing does not require programming skills R S
Editors can insert HTML, XML, Javascript, etc through
GE-072 Content Editing editor in HTML mode with restrictions by role R S
Content can be published and reused on multiple
GE-073 Content Editing pages within the web CMS. R S
Content be updated in multiple places by modifying
GE-074 Content Editing a single content instance R S
Inline content editing with ability to see page as it
GE-075 Content Editing will look when published. R S
GE-076 Content Editing Use pre-defined templates to create Web pages R S
Creating pages with the correct template is intuitive
for non-technical users (semantic template names,
user interface for selecting different layout
GE-077 Content Editing templates) R S
Intuitive user interface, requiring little or no HTML,
GE-078 Content Editing design, or programming experience R S
Copy and paste from Microsoft Word, HTML, and
other programs into text editor while stripping out
GE-079 Content Editing unwanted formatting R S
The solution is browser-based and does not require
GE-080 Content Editing separate dedicated client (client side installation) R S
Can embed javascript apps from third party
GE-081 Content Editing form/survey applications such as Survey Monkey R S
Presentation tools for multimedia content (video,
GE-082 Content Editing audio, flash animations) R S
Response
Ref # Area Criteria Category Code Comment
Provides pre-built templates for presenting content
inside interactive, collabsable, and searchable jQuery
GE-083 Content Editing accordions, galleries, sliders R S
Provides tools for managing, expiring and archiving
GE-084 Content Editing news stories in a blog style posting R S
Can create online forms without extensive
programming knowledge (drag/drop interface for
GE-085 Content Editing creating forms, fields, validation) R S
Locking of content items (version control) during
GE-086 Content Editing check-out for content contributors R S
Allows resampling (resizing), cropping, and
GE-087 Content Editing adjustment of images through authoring interface. S S
CMS facilitates web editors to be able to create web
forms that can collect data from users. Should
include secure data submit opreations, with
GE-088 Content Editing attachments. S S
Survey module, ability for web editors / departments
to create / deploy their own surveys, similar to
GE-089 Content Editing functionality of surveymonkey S S
Pre-scheduled deployment of content, or expiration
GE-090 Content Editing of content S S
Can update/add navigation items depending on
GE-091 Content Editing selected template S S
Upload multiple files at once from a directory
GE-092 Content Editing location S S
GE-093 Content Editing Display differences between versions S S
Automatic versioning and rollback of published
GE-094 Content Editing content S S
GE-095 Content Editing Promote or rollback to previous versions S S
Currently we have videos from a third party SitePublish supports video embedding, so whether the videos are placed directly
displayed in a widget on the homepage. How can on the page or link to the third party provider's webpage, users will have a
GE-096 Content Editing these be integrated into our final design R S smooth experience.
The product offers "red-line" editing (similar to Track
Changes in MS Word) to view content changes and
GE-097 Content Editing approve or reject previous work. N S Via versioning tool
GE-098 Administration Administrators allowed to set up page redirection R S
GE-099 Administration Administrators can disable user accounts R S
Response
Ref # Area Criteria Category Code Comment
Can be used to create secure pages for internal and
GE-100 Administration external groups by role (intranet and extranet.) R S
Can enforce organizational Web Standards &
Guidelines. (E.g. prevent users from inserting Java,
JavaScript, or Flash without permissions or approval
GE-101 Administration workflow.) R S
GE-102 Administration Centralized document libraries R S
GE-103 Administration Centralized image libraries R S
GE-104 Administration Centralized template libraries R S
Custom page headers / footers for different sections
GE-105 Administration of site R S
Customizable text formatting options, restricted by
GE-106 Administration role, within the content editor R S
GE-107 Administration Define and enforce standards for directory structure R S
Documents being uploaded to the CMS for public
distribution must able to be restricted to certain
GE-108 Administration document types (eg, .docx, .xlsx, _pdf, etc). R S
Incorporates workflow including review and
GE-109 Administration approvals for publishing or deletions R S
GE-110 Administration Internal and external link validation (link checking) R S
main menus can be centrally generated, customized,
GE-111 Administration and reused throughout the site R S
Menus and navigations be automatically generated
based on hierarchical organization of pages within
GE-112 Administration CMS R S
Only a set group of persons may modify content on a
set of content. For example, only authorized users
from the HR department and server administrators
GE-113 Administration would be able to modify HR content. R S
Provides dynamically generated site map in standard
GE-114 Administration XMLformat R S
Redirects page requests for moved pages to the
GE-115 Administration correct location automatically R S
Sets of content may have subsets that inherit the
authoring permissions of the parent set but may also
GE-116 Administration have additional authors specified. R S
Site administrators can edit existing templates, add
new vendor templates, create new custom
GE-117 Administration templates R S
Response
Ref # Area Criteria Category Code Comment
Site design and structural elements, which are
centrally defined once in the system, can be forced
GE-118 Administration to appear on selected sites or all sites. R S
GE-119 Administration Site maps follows content hierarchy R S
GE-120 Administration Site maps update navigation references R S
Style elements such as fonts, colors, backgrounds,
and other configurable features must be
administratively controlled such that editors have an
approved subset of predefined style elements to
GE-121 Administration utilize. R S
Subsite content could have a distinct look and feel
GE-122 Administration separate from the parent site. R S Subsite design and hosting charged separately.
Tool included for checking and repairing broken
GE-123 Administration internal and external links R S
Add or remove authors or authorized viewers to
GE-124 Administration given sets of pages R S
Role based configuration to prevent upload of large
GE-125 Administration file sizes or other types of restricted assets R S
Captcha or equivalent protection for online forms
GE-126 Administration can be globally required by administrator R S
Can be configured to upload/import content types
GE-127 Administration by role R S
Ability to define master template that only contains
GE-128 Administration key design and structural elements. S S
Administrators have the ability to create unlimited
GE-129 Administration template designs S S
Administrators have the ability to create unlimited
GE-130 Administration workflows S S
GE-131 Administration Allows association of metadata with content assets S S
Automatic notification to page owner when
referenced content, links, and files have been moved
GE-132 Administration or removed. S S
Can be configured to require alt tags for images,
GE-133 Administration photos, links, etc. S S
Can define template elements, such as essential
design elements or features that must be on every
site, that can be arbitrarily inserted into any
GE-134 Administration template on the system. S S
Response
Ref # Area Criteria Category Code Comment
Can require specific metadata information for new
GE-135 Administration content or content alterations S S
Easy-to-use methods available to add directories and
manage documents within them (adding, renaming,
GE-136 Administration moving, deleting, archiving) S S
Maximum uploaded file sizes (eg, downloadable pdf,
must be able to be controlled in the administration
GE-137 Administration console. S S
Menus and navigations can be rearranged in any
order, using drag/drop interface, according to user
GE-138 Administration permissions S S
Metadata automatically applied to images and other
GE-139 Administration multimedia objects when they are uploaded S S
Metadata can be associated with images and
GE-140 Administration multimedia objects S S
Metadata can be automatically generated based on
GE-141 Administration content S S
Metadata can be automatically generated based on
GE-142 Administration tags S S
GE-143 Administration Notify content owners of content expiration(e-mail) S S
Use of specified HTML tags can be arbitrarily
GE-144 Administration forbidden. S S
Centralized way to monitor form-generated data
GE-145 Administration volume, content type, etc. S S
Support for multiple languages / translation must be
administratively controlled at the template level,
with options for administrative override at the
GE-146 Administration subsite level. N S
Imagery / Media maximum dimensions should be
GE-147 Administration able to be controlled in the administration console. N S
Integrates with 3rd party web statistics analysis
GE-148 Analytics / Reporting software such as Google Analytics R S
GE-149 Analytics / Reporting Analytics for asset downloads R S
Tracks standard Google metrics including top
content, demographcis, event flows, keywords, time
on page, page views, bounce rate. Categorized by
GE-150 Analytics / Reporting organization, Site, Department, Section, or Page. R S
Allow mulitple Google Analytics tracking codes on
GE-151 Analytics / Reporting same page R S
GE-152 Analytics / Reporting Login history R S
Response
Ref # Area Criteria Category Code Comment
Report of all administrators and web editors,
including last login. Includes pages that editors are
responsible for, and identifies any pages that don't
GE-153 Analytics / Reporting have a designated editor R S
Transactional logs of what changes were made when
GE-154 Analytics / Reporting by whom (web content) R S
Content validation by department - broken links,
GE-155 Analytics / Reporting errors, ADA issues, etc. R S
GE-156 Analytics / Reporting Built in web traffic statistics analysis functionality. 5 5
GE-157 Analytics / Reporting Automated reporting of top content 5 5
GE-158 Analytics / Reporting Asset usage reports for templates 5 5
GE-159 Analytics / Reporting Asset usage reports for components/drop-in tools 5 S
Time-based and/or automated reporting of each
GE-160 Analytics / Reporting author's content: S S
GE-161 Analytics / Reporting Page expiration by author S S
GE-162 Analytics / Reporting Missing content items by author S S
GE-163 Analytics / Reporting Broken links by author S S
GE-164 Analytics / Reporting Audit trail by author S S
GE-165 Analytics / Reporting Pages not updated given date range S S
GE-166 Analytics / Reporting General HTML/XHTML maintenance by author S S
GE-167 Analytics / Reporting Asset inventory statistics S S
Notification of page content with no updates for
GE-168 Analytics / Reporting specified duration S S
Access analytics - reports on current / changes in
page access & most / least accessed content by
GE-169 Analytics / Reporting department across the org. S S
Primary/Secondary values in generating web access
analytics queries. For example, to track population
by demographics, can we sort by spanish speakers
GE-170 Analytics / Reporting and also by age groups. S S
Content - last updated dates, broken down by
GE-171 Analytics / Reporting department / web editor. S S
Describe the ability to create custom reports from
access analytics (usage), content metrics, or other
parameters that can be auto generated and
GE-172 Analytics / Reporting delivered as a scheduled task S S
Asset usage reports for content types, pages
GE-173 Analytics / Reporting updates, users N S
Response
Ref # Area Criteria Category Code Comment
Google metrics built into CMS interface, and also
handles Google Custom Tracking Code for analysis
GE-174 Analytics / Reporting using Google's dashboard N S
Asset groups that can be broadly shared across all
GE-175 Asset Management sites but only administratively modified R S
CMS maintains clean databases, removing assets
from the database when they are removed from the
GE-176 Asset Management editing or administration environment. R S
Directly supports or is compatible with other forms
of media, including but not limited to embedded
GE-177 Asset Management youtube videos. R S
Has asset library that facilitates image and media
GE-178 Asset Management reuse. R S
Groups of assets that correlate to specific groups of
authors (e.g., all HR authors would have access to
their own special group of assets regardless of what
GE-179 Asset Management site they edit). S S
On asset deletion, validation of asset removal from
the CMS application, DB, published files, and search
GE-180 Asset Management engine index removal. S S
GE-181 Asset Management Groups of assets that correlate to specific sites S S
Support for streaming media, including Audio files
for public consumption, and video files for
employees. Note, internal video files would not be
hosted on youtube, rather, they are training
resources for employees that need to be embedded
GE-182 Asset Management on intranet pages as playable media. S S
GE-183 Citizen Engagement Robust enterprise calendar R S
Ability to embed live crime mapping data on a public
GE-184 Citizen Engagement facing website. R S
Include a comprehensive citizen notification system
that allows users to customize their user experience.
Citizens should be able to monitor and receive
notifications of new content, and possibly create a
GE-185 Citizen Engagement personalized gateway. S S
E-mail marketing/list management/newsletter
GE-186 Citizen Engagement subscriptions S S
GE-187 Citizen Engagement Opt-in/opt-out subscriber list and alert functions. S S
Response
Ref # Area Criteria Category Code Comment
Delivery channel selection by subscriber (for
GE-188 Citizen Engagement notifications, alerts, RSS feeds, etc.) S S
GE-189 Citizen Engagement Users can subscribe to notifications by category S S
Notification format can be modified by end users
GE-190 Citizen Engagement after initial selection S S
Opt-in format is customizable by notification type or
GE-191 Citizen Engagement category (e.g. text message, email, etc.) S S
GE-192 Citizen Engagement Publishes RSS outbound feeds S S
Able to import data feeds from third-party or
external content sources (RSS, XML, CSV, web
GE-193 Citizen Engagement services, etc.) S S
API is available to send data collected via on-line
GE-194 Citizen Engagement forms to external databases S S
GE-195 Citizen Engagement Event management and calendar tools S S
Ability for a department (such as the Assessor's
office during valuation protest period) to configure
GE-196 Citizen Engagement appointment slots that the public can register for. N S Can also integrate with a third-party registration tool for additional functionality
Personalization or portal-like functionality allowing
users to sign in and receive customized content,
GE-197 Citizen Engagement navigation, and features. N S
Weld County has an expanding partnership with
Accela / Accela Citizen Access, including embedding
maps on in our current website using IFrames. Content can be integrated via iframe, links from site navigation, content embed
Describe any specific integration options that may (if available) for no charge. SitePublish has extensive API support so deeper
GE-198 Integration exist. R S integration is possible, but will likely require custom work.
Weld County has a long histroy of working with ESRI Content can be integrated via iframe, links from site navigation, content embed
Mapping Technologies, including embedding maps (if available) for no charge. SitePublish has extensive API support so deeper
on in our current website using IFrames. Describe integration is possible, but will likely require custom work. We have worked with
GE-199 Integration any specific integration options that may exist. R S ESRI in the past.
Weld County has an expanding use of GovDelivery Content can be integrated via iframe, links from site navigation, content embed
Technologies. Describe any specific integration (if available) for no charge. SitePublish has extensive API support so deeper
GE-200 Integration options that may exist. R S integration is possible, but will likely require custom work.
Integration for social media feeds such as Facebook,
Twitter, Youtube, and Pinerest. Describe any specific Social media integration includes on-page sharing tools, embedded feeds, and
GE-201 Integration integration options that may exist. R S cross-publishing.
Weld County contracts with MuniCode to host all Content can be integrated via iframe, links from site navigation, content embed
county code updates and ordinance. Describe any (if available) for no charge. SitePublish has extensive API support so deeper
GE-202 Integration specific integration options that may exist. S S integration is possible, but will likely require custom work.
Response
Ref # Area Criteria Category Code Comment
Weld County has an extensive integration with Tyler
Technologies (Clerk and Recorder, Clerk to the Content can be integrated via iframe, links from site navigation, content embed
Board, Treasurer). Please describe any specific (if available) for no charge. SitePublish has extensive API support so deeper
GE-203 Integration integration options that may exist. S S integration is possible, but will likely require custom work.
Weld County is implemeting Office 365 and
SharePoint online in 2016. Particularly for our
Intranet, please describe any specific integration Calendar sync is currently working but proper Office 365 integration is still under
GE-204 Integration options that may exist. S PF development.
Training for employees on administration,
GE-205 Support / Training maintenance, and use of the CMS. R S
Initial training for web editors, what functionality is
GE-206 Support / Training available, how to use it. R S
Kit or resources Weld County may use for internal
GE-207 Support / Training product training (train the trainer). R S
Trainings are requested for technical administration
(IT-style administration) and site and content
GE-208 Support / Training management (public affairs-style administration). R S
Provides 24/7 Helpdesk and Technical support
services, including during system maintenance
windows, to Technology Services Agency
Administrators for telephone and e-mail support.
Attach copy of SLA.
GE-209 Support / Training R S
Status and activity against all service requests will be
provided by vendor within agreed upon timeframes
GE-210 Support / Training outlined in support agreement R S
Vendor offers implementation and site setup
GE-211 Support / Training services R S
Vendor offers content conversion and migration
GE-212 Support / Training services R S
Vendor offers net-change training for new releases
GE-213 Support / Training (e.g. Webex or equivalent) R S
Provides transfer or export of data either on demand
or in case of order termination for any
reason. Delivered data shall conform to an industry
standard format capable of being transported to
other systems such as html, xml or other mutually
agreed to electronic format. Specify in your
comments the format(s) in which data will be All content created by and for the County will remain property of the County.
GE-214 Support / Training provided. R S Upon contract termination, we will provide all content in its original format.
Includes online training and technical support for
GE-215 Support / Training content contributors R S
Response
Ref # Area Criteria Category Code Comment
Vendor offers classes for administrators and editors
GE-216 Support / Training for site launch R S
Includes online knowledge base and forums for
GE-217 Support / Training content contributors S S
Describe any ongoing training (live, online, video,
etc) for web editors, what functionality is available, We offer extensive documentation and technical support to all of our clients.
GE-218 Support / Training how to use it. N S We also run regular refresher webinars at no extra charge.
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Technical explain that functionality, provide additional information about the functionality, or explain
deficiencies in the functionality. Comments should include detailed explanations sufficient to clearly
Functional Requirements Response communicate the effort and methodology needed to fulfill the function. References by page and
Response Code Values:
Category S = Standard feature and included in this proposal
Values: TP = Third Party or add-on, not included in this proposal (reference 3rd party sources)
R = Required CF = Configuration
S = Should Have RP = Requires Programming
N = Nice to Have PF = Planned Functionality within 12 months
Describe NS = Not supported
Response
Ref # Area Criteria Category Code Comment
API available to modify or extend functionality of
product using industry standard development
TC-01 Development environments (JAVA, .NET, ColdFusion, etc) R S
TC-02 Development Natively utilizes CSS for all formatting. R S
Natively produces W3C XHTML / HTML5 compliant
TC-03 Development code. R S
TC-04 Development All CSS and HTML5 passes validation. R S
Can produce W3C WCAG or Section 508 handicap
TC-05 Development accessible code. R S
TC-06 Development Supports XML content and XSLT-based presentation. R S
Supports development, staging, and production
TC-07 Development environments. R S
TC-08 Development Calendars have api / database access S S
Can re-use existing .js, .css, and other custom code May require custom development, depending on the content. Integration is
TC-09 Development that drives our current websites. S S generally straightforward.
Global administrators should be able to modify css
and have modifications be preserved during upgrade
TC-10 Development process S S
W3C code validation provided for catching errors in
TC-11 Development HTML, XHTML, XML, etc N S
Public facing websites should be available 24/7/365 Updates and maintenance are performed in off-hours to minimize
TC-12 Sys Admin including during standard maintenance activities. R S inconvenience should minor downtime occur
Must support Windows Server 2012 R2. State any
TC-13 Sys Admin explicit server operating sytem requirements here. R S Windows Server 2012 or newer
Response
Ref # Area Criteria Category Code Comment
Must support SQL Server 2012 /2014 databases, or
newer. (Specify whether either database imposes
TC 14 Sys Admin any limitations or extra requirements.) R S
Must run as VMWare virtual guest with vsphere 5.5
TC-15 Sys Admin or later support. R S
TC 16 Sys Admin Should support EMC Avamar 7.x backup solution. R S
TC-17 Sys Admin Must support Active Directory Authentication R S
TC-18 Sys Admin Compatible with F5 load balancing technologies. R S
Deployment should be a tiered solution —
Application server, web server, and DB/content
TC 19 Sys Admin server running on separate Vm guests. S S
TC 20 Sys Admin Should support HA — cluster aware application. S S
Managed content can coexist on the same domain
and web server as other content not managed by the
CMS. (Specify if this limits functionality or
TC-21 Sys Admin performance.) S S May impact performance
Able to maintain and demonstrate on demand
application components to include certificate
expiration dates and all components, such as, Java,
within 2 releases are current.
TC-22 Sys Admin N S
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Security explain that functionality, provide additional information about the functionality, or explain
deficiencies in the functionality. Comments should include detailed explanations sufficient to
Functional Requirements Response clearly communicate the effort and methodology needed to fulfill the function. References by page
Response Code Values:
Category s = Standard feature and included in this proposal
Values: TP = Third Party or add-on, not included in this proposal (reference 3rd party sources)
R = Required CF = Configuration
S = Should Have RP = Requires Programming
N = Nice to Have PF = Planned Functionality within 12 months
Describe NS = Not supported
Response
Ref # Criteria Category Code Comment
Compatible with Next Generation Firewall and
internal/external web vulnerability security scanning
SE-01 technologies. R S
Data stored in database locations is accessible only
by users that are authorized by Active Directory
SE-02 Groups R S
Access to the intranet must leverage active
SE-03 direcetory authentication with true 55O R S
Must allows internal sites (such as teh intranet and
Sheriff Intranet) to be securely deployed to for
internal access only, using authentication via active
SE-04 directory user groups. R S
Intranet access should have granular controls such
that employees can only see relevant content which
SE-05 is authorized by active directory groups R S
Must support HTTP or HTTPS for all pages with a
SE-06 minimum support for TLS 1.2 R S
Supports secure database-level encryption of
SE-07 sensitive content (at rest & in transit). R S All sensitive user information is encrypted
Zoned architecture / segmentation supporting a
multi-tiered model, where presentation, application,
SE-08 and database layers can be on different machines. R S
SE-09 Assign permissions collectively using user roles R S
SE-10 An individual user may have multiple user roles R S
Response
Ref It Criteria Category Code Comment
Provides capability to provision and de-provision user
SE-11 accounts based on Active Directory Groups R S
Ability to assign permissions and roles: Author,
SE-12 Editor, Administrator R S
SE-13 Ability to secure pages for special user groups R S
Any changes to security configuraitons will be logged
and able to send to Security Incident and Event
SE-14 Management Utility. R S
Includes technologies to prevent inadvertent opening
of application security holes by site authors and
SE-15 administrators. S S
Native resistance for common attack vectors such as
SE-16 SQL Injection, XSS, Clickjacking, ... S S
Controls are in place to ensure the identification and
proper management of sensitive data as required
SE-17 (HIPPA, PII, CJIS, Financial, etc). S S
Web Editor Roles may be specific to a particular
SE-18 content type S S
SE-19 Permissions for content creation are role-based S S
SE-20 Permissions for approvals are role-based S S
Roles are additive, i.e. permissions in effect are those
SE-21 granted by any of the roles assigned to the user S S
SE-22 Virus scanning of uploaded content. S S
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Workflow explain that functionality, provide additional information about the functionality, or explain deficiencies
in the functionality. Comments should include detailed explanations sufficient to clearly communicate
Functional Requirements Response the effort and methodology needed to fulfill the function. References by page and paragraph to attached
Response Code Values:
Category S = Standard feature and included in this proposal
Values: TP = Third Party or add-on, not included in this proposal (reference 3rd party sources)
R = Required CF = Configuration
S = Should Have RP = Requires Programming
N = Nice to Have Pr = Planned Functionality within 12 months
Describe NS = Not supported
Response
Ref # Criteria Category Code Comment
Approval queue for content - Web Editor creates content, pushes to
staging for review. Supervisor reviews and approves before the
content goes live to the public
W F-01 R S
Approval queue for content - Web Editor creates content, pushes to
staging for review. Web Editor reviews their own content in staging
and approves / publishes to public.
WF-02 R S
Allows overriding, bypassing, reprioritizing, or reassigning
WF-03 workflows by an administrator R S
Notification of task assignments routed through e-mail as well as
dispayed for content contributors logged into the CMS through a
dashboard or equivalent method
W F-04 R S
Tracks / reports on workflow assignments and progress by
WF-05 individual R S
Workflow administrators can see a list of all workflow assignments
made to any or all staff from within the tool through a dashboard or
WF-0b equivalent method R S
Workflow creation/administration tool uses graphical user interface
WF-07 (GUI) R S
Annotation or inserting of comments throughout the approval
workflow. Example, Editor pushes to review, Approve marks up /
comments, and pushes back to Editor.
W F-08 S S
WF-09 Conditional workflows supported S S
Customizable workflow notifications that can involve the assignee,
assigner, supervisor, and other interested parties.
WF-10 S S
Easy, intuitive workflow creation by non-technical people
WF-11 S S
WF-12 Notification of each item in the work flow queue S S
Response
Ref It Criteria Category Code Comment
Workflow tool available for routing and tracking approvals
WF-13 S S
WF-14 Workflows can be used for approving record deletion S S
WF-15 Workflows may be tailored by organizational units s s
Specifc Workflow Need: Election Results Posting. The state of
Colorado maintains a product that the Elections Department uses
to tally and report on voting results during elections. The system
exports a static HTML file to a local PC. This HTML file must be
uploaded and displayed on the website using a rapid workflow that
is only accessible by to targeted individuals who may not be
technical in nature.
WF-16 S S
Specifc Workflow Need: Photo / File Submit. Leveraging a simple
form, web editors or global administrators should have the ability
to add the function for the public to attach a file (pdf, jpg) to
submit. Examples, upload a photo of damaged property. Upload a
PDF required by a related workflow.
WF-17 S S
Specifc Workflow Need: Scheduled auto import CSV files into
databases that are then parsed into public facing html content. This
workflow is currently deployed in the following examples: Weld
County Sheriff daily calls Weld County Sheriff Daily Arrests
WF-18 N S
Specifc Workflow Need: Personal property tax declarations. Secure
data (contining PII) in the form of both flat files and database
content is made accessible with authentication on the public
website. Users (not county employees) are given a username and
pin to access / download content. Users may need to edit the
content, add attachments, and securely submit their changes back SitePublish offers extremely powerful security measures, but due to the highly
to the data source. sensitive nature of the data being shared, we may need to configure the workflow
WF-19 N CF engine.
Specifc Workflow Need: Scheduling application. To facilitate events
such as employee training, an annual 5K race or other types of
activities. Web Editors or administrators should have the ability to
create registration / signup pages for participants, including the
ability to register family members for events. online payments
would be optional at the current time but may be considred in the
future.
W F-20 N S
CQ-01. Creating a new site with SitePublish is extremely straightforward. We offer unlimited
site hierarchy and user-friendly URL generation at no extra cost, meaning that you can create
and easily organize any number of dedicated subpages. SitePublish also allows you to save
layout templates, so it is easy to create and manage page types. While we do not charge any fee
for subpages, sites hosted on a unique URL will cost $1,750/year for hosting and maintenance
(in other words, http://co.weld .CO.us/Emergency will be completely free;
http://www.WeldEmergency.com will incur a fee). We also provide optional subpage design
services for $3,000+.
To create pages and edit the content they contain, follow these steps:
1. Click the + Page button on the top menu and select the desired page template. The
page type dictates column layout and which portlets will be preconfigured; see our
response to B-1.1 for details on how to create custom page templates.
2. Give the page a title. A human-friendly, SEO-optimized URL will automatically generate.
Administrators can also assign a page owner, making it easy to grant non-administrative
users control over specific pages' content.
3. Click Create Page. The user will be redirected into the WYSIWYG editor, where they can
add text, inline multimedia, and more.
4. While the WYSIWYG editor provides content authors with the tools needed to create
pages without knowledge of markup languages, SitePublish gives authors the option to
edit directly in HTML, should they so desire. The editing interface can be selected by
Cep, an HTML
clicking either the - icon or the icon.
5. SitePublish automatically applies certain metadata to all pages, including date and time
stamps, author's IP address, author, and more. To edit a page's metadata, Publish or
Save as Draft. From the published page or the page preview, hover over the Page
Options dropdown and select Metadata, then edit the data as you see fit.
6. Because our editor displays content formatting and layout exactly as it will appear after
publishing, a page preview function is usually not necessary. However, site authors can
preview the final published version of a page by clicking Save as Draft in the WYSIWYG
editor.
7. To verify the page's WCAG accessibility, exit the WYSIWYG editor by clicking Publish or
Save as Draft. Then, hover over the Tools dropdown menu and click Check Accessibility.
A dialogue box will appear that identifies any potential issues and offers advice on how
to remedy them.
8. As part of our implementation process, we can help create workflows that will
automatically route proposed changes to the appropriate administrators. To manually
initiate the review process, hover over Advanced Options and select Manage Approval
Process. In the dialogue box that appears, select + Add Rule and designate the parties
that are required to review the changes. If you would like this review process to
propagate to any subpages, check Propagate rule to subpages. From now on, any
changes to this page will require approval from the designated parties.
9. Once the page is ready for publishing, simply enter Design Mode, hover over the
Content Portlet, and click Edit. The user will be routed back into the WYSIWYG editor,
where he or she can simply click Publish. Depending on the approval process, the page
will either publish immediately or be sent to the designated administrator. If a workflow
has been configured, the page will publish as soon as the changes have been approved.
A page's status can be viewed by hovering over the Page Options dropdown and
selecting Page Status.
10. To create an alternate-language version of the page, use the Google Translate toolbar
located in the top right-hand corner of the page.
11. To move a page, hover over the Advanced Options dropdown menu and select Move
Page. Click Browse and select the new area of the site in which you would like the page
to appear. This change will be immediately reflected in all navigation menus, including
breadcrumbs. The navigation for the localized version of the page will also update.
CQ-02. SitePublish can handle link references via Object ID. So long as the referenced object
contains the correct Object ID number/ all links will lead to it. This makes it possible to maintain
current information without having to directly overwrite older information, thus preserving
archival requirements.
CQ-03. SitePublish's Document and Media libraries allow for easy storage and categorization of
content. It supports a wide variety of file types including PDF, Microsoft Office formats, most
common video and audio types, and more. File names are displayed properly, so end-users will
know what they are downloading before they open it.
CQ-04. The intranet integrates with Active Directory via LDAP, allowing it to automatically pull
relevant information based on employee login. This makes it possible to display and prioritize
relevant information to each employee.
CQ-05. Part of the problem with modern initiatives is that members of the public are more
comfortable doing things the old way. CivicLive will help the County get the word out about its
new website with coordinated email blasts and other marketing initiatives, making sure that
people know about the services your website can offer. Past that, our dedicated Information
Architecture definition phase will help you design your website so that forms and services are
easy to find. Our goal is that your website becomes a citizen's first choice when they are looking
for information.
CO-06. Our forms engine is mobile-friendly and integrates directly with our drag-and-drop
workflow designer. As mentioned in CQ-05, we strive to make your website a natural first choice
when a citizen needs information or services. However, by placing, for instance, placards or
other information in your lobbies, you can easily direct those in the queue to your website.
Given SitePublish's automated user-friendly URL generation, it is simple and painless to get
citizens to the proper pages. They will also be more likely to check the website next time they
need something.
CQ-07. SitePublish supports a wide variety of data query utility modules including Microsoft
Reporting Services.
CO-0S. SitePublish is capable of hosting embedded content such as social media feeds and
video players. We maintain security standards on this content via our application security
protocols. For more information, please see CQ-44.
CO-09. Because SitePublish utilizes "portlets," it is incredibly easy to reference existing content
in multiple locations. For instance, we offer a portlet that displays data from our News Engine.
Whenever a news item is posted, it can be displayed across multiple pages without needing to
manually update each one. Any updates to the original content will propagate across all of the
display portlets.
CO-010. Our WYSIWYG editor has a similar layout to Microsoft Word, making it instantly familiar
even to less technical users. We offer inline editing and drag-and-drop page layout as well. For
more information on our content editing capabilities, please see "Tools that Make Content
Management Easy for Staff."
CO-011. Our update process leaves all configurations and data in place.
CQ-012. Because the actual migration process is handled entirely by CivicLive, the County will not
experience any major interruptions — your current site will stay live while our team moves your
content.
CO-013. We offer our clients an unlimited-user license. We do not charge a fee for SitePublish
licenses; after the end of your contract, we will provide you with a complete backup of the site.
You are free to move it to an alternate hosting site and continue using it uninterrupted.
However, no further updates will be provided and you will be charged for technical support.
CO-014. In addition to the Information Architecture streamlining process described in CQ-022,
we offer Mega Menus that drop down and pop out. These menus are mobile-friendly and allow
you to provide more information on the homepage without making it feel cluttered or
disorganized.
CO-015. SitePublish can display embedded content via either iframe or built-in content
wrappers. Both of these methods are subject to our Application Security standards described
above.
CO-016. We offer API support, making it easy to meaningfully integrate SitePublish with other
systems. SharePoint and Office 365 integration is still in development but functions such as
calendar sync are already operational .
CQ-017. SitePublish is highly flexible and can seamlessly integrate with external systems such as
CRMs. Please contact us for a more detailed discussion of third-party integration.
CO-018. SitePublish provides data export via RSS, XML, CSV, and other common types
(depending on the type of data requested) . Audio/video filed and document types such as . pdf
will be exported in their original format, should you so require.
CO-019. We use Website Pulse, which performs an HTTP request every minute and performs a
full page load request for each URL every five minutes. Should an outage be detected, our IT
department will receive a phonecall, a text message, and an email notification. Customers will
be notified of the outage and we will immediately begin restoration efforts. We have a 72-hour
recovery time for catastrophic failures, should one ever occur.
CO-020. SitePublish allows for external feedback forms and surveys to be embedded via either
iframe or our Advanced Data Display module, a jquery wrapper for external content. However,
we offer built-in form and survey creation as well, which can integrate directly into our workflow
engine.
CQ-021. Our templates and CMS are designed to facilitate WCAG-compliance at the AA-level . We
offer a built-in accessibility checker and we offer best-practice training to help you maintain
compliance in the long term .
CQ-022. The migration process is as follows:
During the migration process, our team will work closely with you to evaluate existing content.
This is an integral part of the Information Architecture (IA) process. First, the implementation
team will perform a content audit to define a page's audience. Then, we will review your current
site's analytics to find the most frequently accessed pages. For example, by looking at the
"bounce rate" and evaluating the average time users spend on a particular page, we can
determine whether or not your audience is finding what they are looking for. This data allows us
to define a page's audience and prioritize that audience's needs.
• Following the establishment of a strong IA foundation, all existing content will be sorted into three
categories: 1) Mandatory, ready to migrate, 2) Non-mandatory, will not be migrated, and 3)
Important, but not ready to migrate.
• Items from the first category will be moved directly over into the new IA and reviewed by our
team to verify ADA compliance.
• Content falling into the third category will be evaluated based on a number of criteria, including
accessibility and content prioritization.
• Important information is often hidden away in PDF files, inaccessible to search engines and other
tools. We offer advice on how to make data easier to find; depending on the content, this can
involve adding metadata (typically helpful for meeting minutes etc.) or rebuilding documents in
the page body (typically preferable for policies, news items, etc.).
• Once all desired content has been prepared and optimized, we match it with the new IA, taking
into account the audience profiles established during the IA process.
• Migrated content is reviewed and verified, then put through iterative tests that help us identify
and rectify any remaining "content gaps" — items that your audience is seeking, but unable to find
quickly.
• By determining where schools store their most important data, we can assist the Board in bringing
its websites in line with current best-practices.
Through our iterative migration and audience testing processes, we strive to help users find the
information they want within three clicks of their current location.
CQ-023. During the migration process, we will fit your existing content into the information
architecture defined in CCU-22. We make sure to maintain structural integrity during this process;
SitePublish features automated navigation maintenance and link integrity-checking tools, so
subpage redirection is maintained as well. All external sites will be kept at their current URL so
advanced redirection will not be necessary.
CQ-024. SitePublish features an automated SiteMap portlet that can be placed on pages as
required. It automatically updates whenever site navigation changes. The system can also
export XML site maps.
CQ-025. SitePublish offers a broken link checking tool that verifies link integrity.
CQ-026. We maintain full compatibility with the two most recent versions of Chrome, Internet
Explorer, Firefox, Safari, and Opera.
CQ-027. We can easily integrate with Municode.
CQ-028. As mentioned above, our templates are AA-compliant and our CMS is designed to
facilitate ongoing compliance. In addition to the accessibility checker tool, the CMS can be
configured to require considerations such as alt-text before a page can be published. Please
contact us for more information on how SitePublish facilitates accessibility compliance.
CQ-029. Upon the end of the contract, we will provide Weld County with a complete backup of
all data on our servers.
CQ-030. SitePublish's intranet works with all of its modules, so staff will be able to maintain
complex staff directories using our Staff Directory module or by integrating with their current
solution.
CQ-031. We provide our clients with a production environment and a testing environment, as
required.
CQ-032. SitePublish provides error logs and system reports.
CQ-033. Page data such as news feeds are published in HTML format as well as RSS and XML.
CQ-034. SitePublish supports metatags for all pages and documents. It also automatically
generates readable URLs, and administrators can export XML site maps for upload into common
search engines.
CQ-035. Our WYSIWYG editor automatically generates valid code. If a knowledgeable editor
chooses to work with HTML directly, SitePublish can integrate with third-party code checkers.
CQ-036. SitePublish contains extensive API support. Please contact us for more information.
CQ-037.
The CivicLive platform has been built on Microsoft technologies and is optimally run on Window Sever
2008. It is written in Microsoft .NET (C#) using object oriented development methodologies and
implemented on a normalized relational Database Management System (DBMS) design on and
Microsoft ( MS) SQL 2008 R2 using Transact-SQL.
The platform is modeled on a 3-tier layered architecture with Presentation, Logic, and Database Access
Layers.
• For the Presentation Layer the core technology used
are HTML5, CSS, and JavaScript; ic
roso
• On the Logic Layer the core technology used is C#; and, I Gold Partner
• The Database Layer relies on Transact-SQL for Create,
Read, Update, Delete (CRUD) operations.
While these are the core technologies, other technologies are employed to ensure the best and most
secure product for our customers.
CQ-038. SitePublish features built-in portlets such as our Advanced Data Display module that
displays external content via jquery.
CQ-039. SitePublish allows users to publish content from mobile devices such as tablets. The
publishing process is largely similar.
CQ-040. In line with best standards, we separate page content and page design. This allows our
responsive design templates to automatically display page content correctly on mobile devices.
CQ-041. Site administrators have access to all site code, portlet rendering templates, and more
through a robust administrative menu. Authorized users can also edit HTML directly from within
our WYSIWYG editor. Changes will be unaffected during SitePublish updates.
CQ-042. All sensitive information is cryptographically encrypted in the CivicLive application.
CQ-043. CivicLive's Data Center management team keeps availability records by recording all
service impacting events. Daily performance KPI's are also tracked and presented on company
dashboards for trend analysis and improvement opportunities.
CQ-044. This is how SitePublish protects against common security issues:
Authentication, Session Management, Security Configuration & Component Vulnerabilities: CivicLive
ensures all our security libraries in the application are as up-to-date as possible, while our team
proactively monitors any security threats to our application's core technologies to take immediate
corrective action.
Cross-site Scripting (XSS) & Cross-site Request Forgery: CivicLive utilizes anti-XSS libraries provided by
Microsoft to prevent these attacks, which can allow a malicious agent to take over control of the user's
browser.
Insecure Direct Object References: CivicLive has a strong and rich hierarchical permissions system . It
validates a user's credentials on the server side before performing any CRUD (Create, Read, Update,
Delete) operations. In doing so, any URL manipulation is also verified at the server end before any
response is transmitted back.
Injection Attacks: Injection attacks can be used by malicious agents to corrupt a database. CivicLive uses
sophisticated tools such as IBM's AppScan to identify such vulnerabilities and eliminate them from our
application.
Data Sensitivity: All sensitive information is cryptographically encrypted in the CivicLive application.
Function-level Access Control : CivicLive's active security monitoring uses its strong permissions
management system . It ensures all function-level access is validated before execution.
Unvalidated Redirects and Forwards: CivicLive's platform protects against unvalidated redirects and
forwards by sanitizing any incoming redirect variables and maintaining a whitelist of trusted URLs.
CQ-045. CivicLive Production Environments are hosted by Cogeco Data Services, which operates
a "lights-out" or "dark" data center. Our servers and infrastructure are secured within caged
areas, with extensive security ensuring that access is only granted to select CivicLive employees
and Cogeco support personnel.
CQ-046. Here is a short explanation of our authentication system :
The Permission System provides one of the most powerful capabilities of the platform . At a basic level,
the permissions system provides four core capabilities: security privileges, object permissions, security
context, and a privilege hierarchy.
The Permissions System allows administrators and developers to manage the various privileges that are
available on the system . Privileges include 'read,' 'write,' 'delete,' 'admin,' and any number of custom
privileges. These privileges can be granted to users, groups, or roles within the system. In addition, these
privileges can be configured to cascade down a hierarchy of objects or to remain at a single level.
One of the core requirements in many applications is the ability to grant specific roles access to various
objects. Out-of-the-box, the CivicLive Framework supports these capabilities and provides the user
interface objects and administration section to manage who has permissions on what. The permission
system also supports integration with LDAP-and-SAML-compliant directories and allows permissions
granted in directories to be applied to applications built on top of the CivicLive Framework.
CQ-047. SitePublish supports VPN, Active Directory via LDAP and SAML, and more. Single Sign-On
(SSO) is an integral component of the framework's security architecture. The framework
supports integration with external application through a number of different SSO methods. SSO
is enabled through three single sign-on methods including custom authentication providers,
credential passing, and claims authentication using the SAML standard. User and Group
Management also supports LDAP integration and allows administrators to grant permissions to
groups and the associated users that are in LDAP compliant directories.
CQ-048. Administrators have deep control over what site authors can post, making it possible to
prevent authors from inadvertently opening security holes.
CQ-049. A core component to the CivicLive Framework is a rich authentication system that
supports a wide range of authentication options. The CivicLive framework provides out-of-the-
box authentication services for Database authentication, including Lightweight Directory Access
Protocol (LDAP) and Security Assertion Markup Language (SAML) .
CQ-050. Our encryption standards are as follows:
The CivicLive Application : For applications, we utilize 128-bit Secure Socket Layers (SSL) encryption of
all client-to-server HTTP communication to minimize packet snooping vulnerabilities.
File Transfers: In the case of file transfers, they are secured through SFTP (FTP over SSH ) and FTPS (FTP
over SSL).
Email : For all mail, we utilize SMTP servers using TLS encryption when TLS is enabled at the receiving
server.
Passwords: Salted hashes are used to store all sensitive data and to prevent security breaches, such as
rainbow attacks.
CQ-051. User identities are securely purged.
CQ-052. We support directory services integration via LDAP and SAML.
CQ-053. SSO is enabled through three single sign-on methods including custom authentication
providers, credential passing, and claims authentication using the SAML standard .
CQ-054. One of the core requirements in many applications is the ability to grant specific roles
access to various objects. Out-of-the-box, the CivicLive Framework supports these capabilities
and provides the user interface objects and administration section to manage who has
permissions on what. The permission system also supports integration with LDAP-and-SAML-
compliant directories and allows permissions granted in directories to be applied to applications
built on top of the CivicLive Framework. This allows administrators to control precisely who can
access the intranet and other sensitive information.
CQ-055. All user activity is stored in detailed activity logs. These logs will remain unaffected
regardless of a user account's status.
CQ-056. Administrators can define minimum password complexity requirements, automated
expiration, whether or not passwords can be retrieved, and more.
CQ-057. Our authentication system is fully granular and operates at the object-level, giving
administrators EXTREMELY fine control over who can access content. Permissions are assignable
by individual user, user role, and user groups.
CQ-058. Please see "Tools that Make Content Management Easy for Staff," "Citizen Engagement
Solutions," "Productivity and Transparency Tools," and "Integration with Third Party Software"
under the "Additional Information" section of our proposal .
CQ-059. We offer full user activity audits, stale content reports, outstanding approval reports,
checked out page reports, expiring content reports, event logs, user listing (based on a variety of
criteria), subscription reports, search analytics, and more. This is in addition to Google Analytics
integration.
CO-060. We accept this requirement — we will verify security protocols with AppScan and fix any
high-or-medium priority issues. Low risks will be added to our product roadmap.
CQ-061. Please see "Support, Hosting and Maintenance."
CQ-062. We will provide onsite training services as part of our implementation process. Once
your sites go live, we offer unlimited support to all of your staff via phone, email, and internet
chat.
CQ-063. We offer instructional webinars, an extensive knowledge base, and full documentation
through our customer service portal.
CQ-064. Please see "Service Level Agreement."
CQ-065. We offer unlimited technical support to all of your staff. Support is available from 6 am
until 7 pm Mountain and 24/7 via emergency pager.
CQ-066. Configured as a multi-tenant-efficient architecture, CivicLive's application is designed to
scale horizontally through a load-balanced farm of identical servers, ensuring optimal availability
and performance. And, upon addition of additional servers, the configuration will continue to
scale, as required.
CQ-067. The CMS editing environment outputs valid HTML code so browsers should not depend
on the editing environment to display pages.
CQ-068. We provide updates to application components alongside standard SitePublish updates.
Releases are typically within one or two versions of the most recent, to ensure stability.
CQ-069. Because our platform is web-based and platform agnostic, editors only need access to a
supported browser and an internet connection to enjoy the full feature set of SitePublish.
CQ-070. CivicLive's Managed Backup service provides tape backup to prevent loss of data due to
accident, hardware failure or environmental disasters. The backup solution results in one full
database backup plus six incremental backups each week using Microsoft Data Protection
Manager ( DPM) to create a Dell tape library. All data is then moved from disk (SAN) to tapes,
transported offsite to a secure location, and retained for a period of no less than 90 days. In a
disaster situation, the main location will fail-over to an alternate cloud server with a recovery
time objective of a maximum of 72 hours and a recovery point objective of 24 hours.
CQ-071. With our web hosting solution, we provide bi-monthly updates, upgrades, and patches
in off-hours to minimize system interruptions. We strive to provide our customers with at least
two weeks' notice of any scheduled updates; notification of the changes appears on our
customer service portal. If self-hosted, CivicLive provides an annual release that includes all the
updates issued throughout the previous year.
CQ-072. The patching and update process is as follows:
All updates, including those related to functional/technical issues, undergo a structured process that
involves planning, development, testing, staging, production deployment, and monitoring/support. In
the planning phase, our product owner identifies required tasks and assigns them to members of her
team . Then, the developers prepare technical specifications and task breakdowns while quality
assurance (QA) prepares a test plan. Following the validation of work, the source code is checked into
our tracking database and a peer code review is performed. QA performs functional testing, usability
testing, accessibility testing, and security testing, all the while logging any issues that arise. QA iterates
until the solution has been verified.
The code is deployed into our staging environment where QA re-verifies the solution; the code is then
marked as a "Release Candidate" and put through QA tests again. At this point, the development
manager reviews the code changes and prepares the release packages and release plan. The release
date is scheduled and communicated to customers via CustomerNet. We strive to provide a minimum of
two weeks' notice for all scheduled updates. Following deployment, we run performance metrics and
monitor application error logs to ensure that system performance has not degraded . If required, we will
schedule an emergency release and provide customers with as much notice as possible.
CQ-073. All updates are subject to the process above. System components are as follows:
Microsoft SQL Server 2008, ASP. NET 4.0 and C#, Web Services, Windows Communication
Foundation (WCF), Microsoft Visual Studio 2010, Microsoft Team Foundation Server, Microsoft
SQL Server Management Studio, AJAX. All Microsoft patches and hotfixes are evaluated within
90 days of their release. Patches are tested in Staging Environments prior to being applied to
Production, ensuring stability upon deployment.
CQ-074. Please see "Support, Hosting, and Maintenance" for additional information .
CQ-075. No additional hardware is required for our hosted solution.
CQ-076. As part of CivicLive's commitment to fostering government transparency and
information accessibility, our eGovernment solutions are designed to maintain virtually
unlimited amounts of digital archives. Accessing these archives is never inhibited; content
versions and older documents can be retrieved and made accessible online again based on the
needs your County has for them.
CQ-077. Please see below:
Configuration
Configured as a multi-tenant-efficient architecture, CivicLive's application is designed to scale horizontally
through a load-balanced farm of identical servers, ensuring optimal availability and performance. And,
upon addition of additional servers, the configuration will continue to scale, as required.
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Distributes workload across multiple severs
Load Balancers: Provides redundancy and fault tolerance.
Redundant firewall appliances provide enhanced security by approving traffic that enters
Firewalls: and exits the Web, FTP, and internal networks' Demilitarized Zones (DMZ).
Application Servers: Provides the software framework for running internal processes, ensuring proper
functioning of the portal.
Web Servers: Clustered web servers ensures CivicLive's platform is accessible through the internet
FTP & Data Feed Accepts inbound and outbound FTP/SFTP/FTPS requests for file transmission and data
Servers: feed transmissions.
Client Database Clustered SQL servers for high availability and fault tolerance for client and application
Servers: data
Clustered SQL servers for optimized availability and monitoring of web application user
Session Servers: sessions.
Domain Controller: Multiple domain controllers respond to security authentication requests.
Multiple servers clustered for enhanced file storage, providing optimized availability
SAN File Storage : Provides redundancy and fault tolerance_
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Operating behind a firewall, CivicLive's platform is isolated from the public internet, with the presentation
layer being isolated from the data by a secondary firewall. The Production Environments are protected by
a Demilitarized Zone ( DMZ), composed of multiple firewalls and encrypted VPN access. Staging and
Production environments each have their own domain and are segmented into separate VLANs. Web
Farms, App Servers and SQL Clusters are built on one LAN segment while file storage and domain
controllers are located on their own segmented LANs, with minimal communication between the two
LANs. In addition, firewalls and load balancers are used to further segment the network.
CQ-078. Please see our response to question CQ-72 for an overview of the patching process. If
the County opts to self-host, we will provide guidance and assistance during the upgrade
process.
CQ-079. CivicLive's Data Center management team keeps availability records by recording all
service impacting events. Daily performance KPI's are also tracked and presented on company
dashboards for trend analysis and improvement opportunities.
CQ-080. Our drag-and-drop workflow designer makes it easy to create and maintain complex
approval and follow-up processes. Please contact us for a demonstration .
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Statement of Work
Kick-off meeting Lead Civictive
Contributors Project Team & Key Stakeholders
Estimated Time 4 days for Project Team & Key Stakeholders
Commitment
The envisioning phase kicks-off the project and is designed to create a dialog
between your project team and Civiclive's project manager about the goals of the
Description project.
Deliverables 4 days onsite kick-off
Define an initial project
charter an Lead Civ.cLive
c
4,rojert plan
Contributors Project Team
Estimated Time Project Team and Core Team — 1 day to review project plan and charter
Commitment
Project Charter: A document that states the objectives of the project, its scope,
the key stakeholders, roles & responsibilities, project risks, acceptance criteria,
and communication plan.
Project Plan: A formal schedule for the project will be agreed upon during this
phase of the project. CivicLive Will own the project plan and make changes as the
Description project progresses with the review and approval of the project team.
Deliverables To sign-off on project charter and project plan documents.
Provisioned software Lead Civi€Uve
Contributors Project Team
Estimated Time
Commitment Project Team - 10 days.
Description Civictive to assist with installing SitePublish CMS software on Weld County hosted
environ►rent_
Deliverables Will have access to the installed software instances,
Document business Lead clvicllve
requirement asissstit _.�.� , 'hi art . �,.�,�...<..:._...
ContributorsProj Team-Will take the lead with content audit and review with CivicLive
providing guidance and best practices.
Department PIOs.
Public website users -- Will provide input on surveys and/or interviews
Project Team - 1 days to help plan and execute the work that will be performed
onsite.
Estimated Time Project Team — days for the onsite work.
Commitment
Department PlO's— 2 hour onsite meeting, 10 days for content audit, and 3. day to
document and complete the departmental objectives document.
CivicLive will define the requirements for the new site. This document will outline
the work that will need to be done as part of the configuration phase. It will also
contain the information architecture (structure and relationship of information on
Description the site) for the new site. As part of this phase of the project CivicLive will assist
with the audit of content on the existing site to clearly define the audience of the
site. CivicLive will lead and conduct interviews with key department staff and
other key website stakeholders and, create and reconcile required surveys.
Departmental design briefs and sign-off
DeliverablesDesign brief and sign-off
Information architecture sign-off
Configuration guideline document and sign-off
Lead ' CivicLive' -
Contributors Project Team
Estimated Time Project Team - 3 days
Commitment
CivicLive will create wireframes for the homepage, landing page, subpages for
review and approval. CivicLive will make required adjustments before moving on
to the work on the design mockups. Once wireframes have been approved
CivicLive will then design the mockups taking into consideration the existing
branding guidelines and priorities. Mockups will be created for the homepage,
landing pages and subpages for review and approval. The design will include
accessibility features identified in the requirements.
0.
_ Description CivicLive to create mock-upsfor other sites as defined in Appendix F.
Phase 1: brightfutures, county fair, county intranet, disaster recovery, main site,
public safety intranet, sheriff, wellness
Phase 2: 150th anniversary, 4H, 4H foundation, discover weld, drivesmart, smart
energy
Phase 3: faith partnership, healthy weld, master gardener, thriving weld, weld
waits
Deliverables Wireframes Document and Sign-off
Mock-up Document and Sign-offs for main site and for all subsites.
Configure website Lead CivicLive - -
sa
Contributors Project Team
Estimated lime 1 day — status meetings. will have limited work during this phase as CivicLive will
Commitment be building and configuring the site. Weekly status meetings will still occur,
CivicLive will configure the sites in line with the requirements and design agreed
upon during the planning phase. CMcLive will implement the approved designs on
the required websites.
Phase 1: brightfutures, county fair, county intranet, disaster recovery, main site,
Description public safety intranet, sheriff, wellness
Phase 2: 150th anniversary, 4H, 4H foundation, discover weld, drivesmart, smart
energy
Phase 3: faith partnership, healthy weld, master gardener, thriving weld, weld
waits
Deliverables Configured and designed websites ready for training.
Conduct Software
Lead
Training
vuc
Project Team
Contributors
Administrators, Content Authors and Approvers
Project Team — 5 days attend training sessions and assist with training
Estimated Time coordination.
Commitment
Administrators, Content Authors and Approvers , day to attend training.
CivicLive will conduct ortsite training. The content covered will be tailored to the
project and the training will take place on the newly configured site. The training
Description will consist of 5 days of administrator, super user training, content author and
approver training. Exact breakdown will be decided during the planning phase of
the project. CivicLive will also make help manuals and guides available during this
phase.
Deliverables 5 Days Onsite Training Sessions
Content Migration and Lead CivicLive
UAT
Contributors Project Team
Department PIOs
Estimated Time Project Team - 20 days
Commitment Department PiOs - 2 days each
CivicLive will migrate all the required approved content from the old sites to the
new sites. Will coordinate the departmental review of the content migration. The
process will be as follows:
CivicLive will migrate an initial 50 pages for review.
Will review the quality of the migrated pages. These pages will become the quality
Description benchmark for the content as it gets migrated.
CivicLive will continue with the migration of all agreed content to the same
standards as the first 50 pages.
Project team and department representatives will review the content and ensure
that it is alt migrated as desired. Will also create and adjust the content as
required during this phase.
Websiite ready for soft launch
Phase 1: bri,ghtfutures, county fair, county Intranet, disaster recovery, main site,
public safety Intranet, sheriff, wellness
Deliverables Phase 2: 150th anniversary, 4H, 4H foundation, discover weld, drivesmart, smart
energy
Phase 3: faith partnership, healthy weld, master gardener, thriving weld, weld
waits
Conduct Usability Testing Lead Civitlive
Project Team
Contributors
Stakeholders that will conduct user testing
Estimated Time
Commitment Project Team -- 2 days for planning and conducting the usability testing.
Civietive will conduct a usability testing session of the soft launch version of the
Description main website. Actual use and navigation will be evaluated to help make
adjustments in the design and/or navigation for the final product.
Deliverables Usability Assessment Document.
Website Launch Lead CivicLirve
Project Team
Contributors
iT team
Estimated Time IT team - 2 hours to preparation for switch over and conducting the switch over.
Commitment
Project Team - 10 days final review and marketing communication with public.
New site is accepted and launched. Weld County's IT team to switch the DNS
settings to make the new site live.
Description Support and maintenance commences, this is the date in which the annual fee will
be due moving forward, Crvictive implementation team organizes the support
transition meeting,
Site Acceptance
Phase 1: brightfutures, county fair, county Intranet, disaster recovery, main site,
public safety intranet, sheriff, wellness
Deliverables Phase 2: 150th anniversary, 4H, 4H foundation, discover weld, drivesmart, smart
energy
Phase 3: faith partnership, healthy weld, master gardener, thriving weld, weld
waits
Included Modules and Features
Design Option
A Completely New Responsive Website Design for htto://www.co,weld.co.usf with our 100% Design Satisfaction
Guarantee
Included Professional Services _ . .., siata,
S Onsite Training Days, 4 Onsite Kick-off Days, Migration of All Required Content on Public Website, 2 Templated
- Responsive Intranets, 15 Template Based Subsites, 1 Custom Designed Subsites. Migration from all the
following sites: 150 Anniversary, 4H Foundation, Bright Futures, County Fair, County Intranet, Disaster Recovery,
Discover Weld County, Drive Smart, Faith Partnership, Healthy Weld, Main site, Master Gardener, Public Safety
Intranet, Sheriff, Smart Energy, Thriving Weld, Weld 4H, Weld Waits, Wellness.
Included CMS Modules
Custom Forms, Social Groups, Slogs, Workflow Engine, LOAF' integration, SSL (Certificate Not Included), Citizen
Request System & Citizen Dashboard, Meeting Minutes & Agenda, Bid Posting, Job Posting , Parks & Recreation ,
Business Directories, News Engine, Calendars, Custom Forms, Video Library, FAQ Pages, GIS integration,
eCommerce Integration Framework, Polls and Surveys, Staff Directories, Discussion Forums, Integration with Live
Video Streaming
CMS Components' - -
Drag-and-Drop Editing, Image Editor, inline Editing, Banners, Photo Galleries, WYSIWYG Editor, Standard
Formatting, Cut/Copy/Paste, Paste from Word, Paste HTML, Paste Plain Text, HTML Mode, Flash Manager, Font
Manager, Format Stripper, Hyperlink Tools, Image Manager, Symbol Support, Module Manager, Online Help,
User-Friendly URLs, Content Scheduling, Per-Object Metadata, Global Content Widget, Background Color
Dropdowns, Page Preview, Print-Friendly Pages, Spellcheck, Undo/Redo, Site-Wide File Manager, Document
Containers, Social Media Integration, Checkout Control , Broken Link Reports, Quick Links, Style and CSS
Manager, Table Wizard, Definable Layout Templates, Accessibility Checker, Version History Tools, Audit Trails,
Permission Controls, Automatic Sitemap and Breadcrurnbs, Unlimited Page Hierarchy
Compliance and Compatibility
Archiving and Records Retention, Content Reporting, User Activity Audits, WCAG Level AA Compliance, ADA
Section 508Compliance , API & Web services, Content Embedding, Social Media Widgets, Google Translate,
Google Analytics
Support and Maintenan `
Access to Civic Live CustomerNet, Unlimited-User License, Ongoing Maintenance Updates.
Unlimited Technical Support for Bright Futures, County Fair, County Intranet, Discover Weld County, Drive Smart,
Main County website, Sheriff, Weld 4H websites.
Weld County's Main Website Sample Project Estimated Duration
Timeline (214 days)
Envisioning1 .Days
Kick-Off Meeting 4 Days
Project Charter & Project Plan
Present Draft Project Charter
Client Reviews and Provides Feedback 3 days
Final Project Charter Updates 2 days
Final Project Charter Sign-Off 1 day
Present Draft Project Plan
Client Reviews and Provides Feedback 3 days
Final Project Plan Updates 2 days
Final Project Plan Sign-Off 1 day
Buffer 5 days
Planning 48-days
Discuss Business Requirements 10 days
information Architecture
Discuss Information Architecture Best Practices 1 day
Draft External Information Architecture (top three levels) 5 days
Review Draft Information Architecture 3 days
Updates Following Feedback 2 days
mgInformation Architecture Sign-Off 1 day
Graphic Design
Adjust Graphic Design Template with CLIENT Branding 5 days
Review Template S days
Updates following feedback 1 day
Graphic Design Sign-Off 1 day
Content Migration Review
Review current content and identify priorities 5 days
Define Content Migration Plan 2 days
Training Plan
•, Identify training participants 5 days
Define Training Plan 2 days
Implementation 90 days
I
CivicLive Environment
Provision Software on Weld County's Environment allirmitark 1 day
Assign Staging URL. 1 day
Website Design Implementation an Configa 30 days
Configure Site
Implement Look and Feel Template Mock-ups 50 days
Create Browse Permission for CLIENT 6 days
Wok and Feel Template Sign-Off 2 day
Stabilizing -�. 52 days
Training
Account Creation for CLIENT Content Editors and Admins 1 day
Deliver Training Guides and Product Documentation 1 day
Deliver Training as Defined in Training Plan 5 Days
Content Migration
Content Migration 30 days
Review Migrated Content 10 days
Buffer 5 days
Deploying 3.,ays
Final Prep & Go-Live Phase (For Each Site)
Production Cutover 2 days
Conduct Content Quality Readiness Check 1 day
Finalize Cutover Plan 1 day
Production Cutover Sign-off an GoLive I day
Project Complete & System Sign-off 1 day
Final Acceptance Sign-off 1 day
Post Go-Live
Provide Post Go-Live Support 1 day
* Timeline will be adjusted as required to meet the requirements outlined in the envisioning and
planning phase of the project.
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. Five Yea_l Cost ItiMipary _ s_ _Cos
Comments Year 1 Year 2 YearHarddrdware
Software licensing included $ $ -
Third Party Software - Required Included $ - $ c • Ia..: - 5$ ,
Third Party Software Optional $
CMS Setup/ Configuration All requested functionality will be provided as par our RFP Response $5220,00. $ I.
.00
Responsive Site Template Creation
Discover Weld County(Custom Design) Wireframe $15,000,00 $ 75a 750 1)0 $ 750,30 750.00 i : .++ +r
Main site (Custom Design) Wireframe $36000.00 $ 75000 750,00 $ 750.00 t.r ..39r000-00
Bright Futures(Template Design) Phase 1 $ 3,000410 75000 s, r >t $ 7$0.00 , $ 750,40 $ 6,000.00
County Fair (Template Design) Phase 1 00 i i r i t : r i!
_ $ �,flIDD, 5 754.E $ 6/000-00
County Intranet (Template Design) Phase 1 $, 3,000,0 75040 75040 i 750.00 f $ 750.00 $ 6,000.00
Disaster Recovery(Template Design) Phase 1 $ 000.00 Site SupportSite Support Not Inculded $ 3;000.00
Public Safety Intranet(Template Design) Phase 1 $ 1401490 Site SuppcM . -. Site Support , - , - Site Support Not Inculded Site Support Not Inculded $ 3,000.00
Sheriff(Template Design) Phase 1 $ 300000 tit t + i r i;i
.�_. S 750.00 $ s000.00
WellEeE : ___
lan) Phase 1 3,i)(X)4)0 r t ... Inculded Site SupportInculded: Site Support Not Inculded Site Support .t Inculded: $ 3,000.00
150 ( e Des ) Phase 23,000.00 Inculded Support ,+, ,3,0 00.00
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I 4H Phase 23,Q00,00 site swoon Not Inculded Site Support ,,. .. , _, 31100.00
Drive Smart (Template Design) Phase 2 $ i.,000..00 75000 75000 t .r e.r MOM $ .6.400.00
Smart Energy(Templet? Design)
Phase 2 $ 3,000,00 Site Support Not Inculded O Support r + r si i t,ed Site Support Inculded
Weld 4H (Template Design) • Phase 2 i i s r r MOO ►.r s 6,000.00
Faith Partnership (Template Design) Please 3 $ 3 000.00 Site Support Not Inculded Site Support Not Inculded Site Support Not Inculded Site Support Not Inculded S 3,000.00
Healthy Weld (Template Design) Phase 3 $0-Weld Site SupportSite Support Not Inculded Site Support Not Inculded Site Support Not Inculded
Master Gardener (Template Design) Phase 3 $0-Clvi- . Site Support Not Inculded Site Support Not Inculded Site Support Not Incu Wed Site Support Not Inculded
Thriving Weld (Template Design) Phase 3 S 3,0900 Site Support • -• Site Support Not Inculded Site Support • - . Site Support Not Inculded $ 3,000.00
Weld Waits(Template Design) Phase 3 $ 3000,00 Site Support • -. Site Support Not Inculded Site Support Not Incu • . . Site Support Not Inculded $ 3,000.00
Content Conversion into new templates
bright Futures _. We are proposing manual migration of Weld County's existing sites
$ 4OQ $ , „
County fair $ 420.00 $ - -420.00
County Intranet $ 13370.00 1,470.00
Disaster Recovery 4200(1 $ - s - s - $ s 420.00
S 9,O3O4O $ - • r r +•
Main site e
Public-Safety Intranet
$ 221000 $ i
Sheriff Phase 1 $ G,00 5 - $ - $ 1,050,00 *1/2
Wellness Phase 1 i fi it
150 Anniversary Phase 2tl tt ii ++ 1 !
Foundation 210-00 210.00 Discover •mow...//
• County630.00 630.00
Sinai t*Energy Phase.1 $ 21PM all $ - $ - $ _ $ 210.00
i .
.. __
weld " Phase 2 •. 166000 s • s - 5 - s - s 1,680.00
Faith Partnership Phase3 ,4•t0.t70 $ • $ $ • 5 • $ 210.00
Healthy Weld Phase 3 • S. 210.00 $ $ - $ - s - $ 210.00
Master Gardener
Phase 3 $ ZLp.ElO 5 - S - $
$ - $ 210;00
I
-
I
Costs Comments Year 1 Year 2 Year 3 Year4 - - - Year 5 Total
Thriving Weld phase 3 —_ , 4} $ 5 5 $ 1,260.00
Weld Waits Phase 3 -- - $ 84000 s - $ - - rS - - 5 - $ 840.00
Licensing, ndalntenanceand Support - - - $
Hosting/ Datacenter Fees Sites will be hastedOn-Premise _ .- 5 - 5 - . $ - $ S -
Other Saa5 Fees No applicable Saa5 fees . ._ N/A N/A N/A NM N/A
Maintenance _. _. $ - $ 254000.00 $ 25,000.00 $ 25,000.00 $ 25,000.00 $I00,aoo.00
Users • Unlimited $ - 5 -- $ - 5 - $ - - $ -
.
Subscription Fee - Included - $ - 5 $ - !$ - $ $ -
Support Included $ __ - 5 - 5 - 5 5 - $ •
After HoursSupport Intiuded:24/7 availability $ - 5 - 5 • S - 5 - ' 5 -
DOtumentation & Training _ $
Implementation Training for Admin & Editors i Onsite Training __ $ -6,000.00 $ , $ - $ $ $ 6,000 00
Travel Costs Travel related to implementaiton _ — $ 6,000,00
• Optional site design training $500/Online Session _
Optional content migration training $500/Online Session $ .
.__.Optional future on-site training $1,500/OnsiteSession $
Ongoing training $4O0/Session A
Site specific configuration docurnentaiton included _ $ - $ $ - - $ S - $
Project Management $28,600.00 $ - S _. - $ _ S - $ 28,800.00
Consulting/Professional Services 5 - $ - S - $ - . 5 __ - $
i.
Miscellaneous 5 - 5 - 5 - 5 - ! 5 $ -
Applicable Discounts (State as a negative number) $ 5 5 - 5 - 5 - $ -
Total: $ 210,00000 $ 31,000.00 $ 31,000.00 $ 31,000.00 $ 31,000.00 $334,000.00
MEMORANDUM
,fr,
1 1861 TO : Esther Gesick , Clerk to the Board May 23 , 2016
1 rFROM : Ryan Rose , Chief Information Officer
Lc NO
I l'.' i
t_DH!-- --t__ SUBJECT : B1600037 , Web Content Management
BOCC Approval Date : May 25 , 2016
Bids were received and opened on March 11 , 2016 for RFP B1600037 , Web Content
Management . Seven ( 7) bids were received with 5 year costs ranging from $215 , 135
to $959 , 202 , and 1 year costs ranging from $ 102 , 425 to $703 , 094 . Two RFP
responses were disqualified for not meeting RFP requirements , and one vendor
withdrew their RFP proposal . Attached is the bid tabulation for your information .
The Information Technology staff has reviewed all of the bid responses . Of the qualified
responses , ArcheType5 from Superior, Colorado proposed the lowest 5-year cost
solution ($328 , 300) . However, CivicLive from Scotts Valley , CA is similarly priced
( $367 , 000 ) and was the favored solution by Information Technology and an
interdepartmental review committee . Attached is a summary of the scoring sheets for
your information .
Based on the above information , I recommend the board award B1600037 , Web
Content Management to CivicLive , for the year one cost of $210 , 000 .
Two RFP responses were disqualified due to not being able to meet a combination of
the below RFP requirements . These requirements are essential for the solution to work
with our existing infrastructure .
Security Requirements
• No support for Security Requirement SE-03 (AD/SSO )
• No support for Security Requirement SE-07 ( DB Encryption )
• No support for Security Requirement SE- 14 (SIEM integration )
General Requirements
• No support for General Requirement GE - 101 (organizational guidelines)
. 5/ zse oicitp a $61,9
rrcvoS
WELD COUNTY Dept. of Information Technology
S1/4-ehr , 1401 North 17th Avenue , Greeley CO 80631. .:71/1 17 -!- :=H
E- mail : jmundt@weldgov . com
Phone : (970) 400-2521
°`�li ,'�� Fax: (970) 304-6572
C
DATE OF BID : March 11 , 2016
REQUEST FOR : Web Content Management
DEPARTMENT : INFORMATION TECHNOLOGY
BID NO : #B1600037
PRESENT DATE : May 11 , 2016
APPROVAL DATE : May 25, 2016
Vendor Name Product Total Bid Year 1 Cost Annual Support
Address Amount ( hardware , Contract
(5 year cost) software , & (years 2-5)
maintenance)
Vision Disqualified $215 , 135 $ 102 , 425 $28 , 000
222 N . Sepulveda Blvd , Ste 1500
El Segundo , CA 90245
CivicPlus Disqualified $301 , 050 $218 , 000 $21 , 000
302 S . 4th St , Ste 500
Manhattan , KS 66502
ArcheType5 Hosted $328 , 300 $208 , 300 $30 , 000
a 1667 Eldorado Dr Drupal/LAMP
Superior, CO 80027
CivicLive On Premise $367 , 000 $210 , 000 $39 , 250
100 Enterprise Way , Ste 300A . NET\MSSQL
Scotts Valley , CA 95066
Adobe On Premise $665 , 862 $ 197 , 088 $ 117 , 193
345 Park Avenue JAVA/MSSQL
San Jose , CA 95110
Hippo Hosted $724 , 870 $239 , 110 $ 121 , 440
71 Summer St, 2nd Floor JAVA/MySQL
Boston , MA 02110
NetTango Withdrawn $959 , 202 $703 , 094 $64 , 027
12804 Townepark Way Ste 100
Louisville , KY 40243
** Bids are being reviewed at this time by dept. **
40
//
B1600037 Vendor Demonstration Scoring Summary
CivicLive Archetype 5 Adobe Hippo
Intro 4 . 3 4 . 2 3 . 3 3 . 8
Workspace 4 . 6 4 . 3 4 . 5 3 . 5
Validation 4 . 1 4 . 5 3 . 8 3 . 4
Integration 4 . 3 4 . 4 4 . 5 4 . 3
Documents 4 . 1 4 . 8 4 . 5 4 . 0
Contacts 4 . 2 5 . 0 3 . 8 3 . 8
Forms 4 . 5 4 . 7 4 . 3 4 . 0
Images 4 .4 4. 3 4 . 6 4 . 4
Approval 4 . 6 4 . 7 4 . 5 4 . 0
Sched . Publish 4 . 7 4 . 8 4 . 5 4 .4
Calendar 4 . 9 5 . 0 3 . 4 3 . 4
Calendars 4 . 8 4. 7 3 . 3 3 . 0
N otifications 4. 6 4 . 2 3 . 7 4 . 0
N ews Release 4. 8 4. 7 4. 5 4 . 0
Additional 4. 5 4 . 3 4 . 0 5 . 0
U RLs 4 . 7 4. 8 4 . 0 3 . 8
Customize 4 . 3 4 . 8 4 . 6 4 . 0
N ew Site 4 . 6 4 . 8 4 .4 4 . 5
i Flexibility 4. 5 4 . 5 4 . 0 4 . 0
Mobile 4 . 9 4 . 8 4 . 6 4 . 0
Expire 4 . 8 4 . 5 4 . 5 4 . 5
Dev/Test/Prod 4 . 5 4. 3 4 . 0 4 . 0
Security 4 . 5 4 . 0 4 . 0 4 . 3
Permissions 4 . 8 4 . 8 4 . 5 4 . 2
Workflow 4 . 8 4 .4 4. 5 4 . 7
Citizens 4 . 7 3 . 0 4 . 0 3 . 8
Events 4 .4 4 .4 3 . 6 3 . 3
Intranet Security 4 . 3 4 . 0 4 . 0 4 . 0
Intranet Tools 4 . 0 4 . 3 3 . 8 4 . 3
Directory 4 . 0 4 . 8 3 . 8 4 . 0
Documents 3 . 8 5 . 0 4 . 8 3 . 0
Scope 4 . 7 5 . 0 4 . 3 2 . 5
Migration 4 . 5 4 . 7 3 . 0 3 . 0
Price 5 . 0 5 .0 2 . 0 1 . 6
WA 5 . 0 4 . 0 3 . 0 3 . 5
Overall 4.5 4. 3 3 .9 3 . 1
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