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Home My WebLink About20212443.tiffLETTER OF CONCERN RESPONSE FORM DEPARTMENT: Clerk and Recorder's Office ELECTED OFFICIAL: Carly Koppes DATE LETTER RECEIVED:.. LETTER RECEIVED FROM: July 14, 2021 Don Briggs LETTER.RECEIVED VIA: Email EMAIL/MAILING ADDRESS: ahlmic.rap@gmail.com * * * PLEASE RESPOND WITHIN THREE DAYS. IF RESPONSE WILL BE DELAYED, PLEASE NOTIFY "CTB GROUP" BY EMAIL. * * * RECOMMENDED ACTION: Without having more information such as plate number we are not able to look up what transactions Mr. Briggs is referring, also the county does not handle DL transactions. We do know that USPS is still having some delivery issues (from them to the customers, not from the customers to us) however we are not able to address those at the county level. The State's vendor has been working with USPS to try and ID what the issue is (when mailing to the customer) we do not have any updated information on the conversations they have had at this time. We continue to report issues to the state for them to research when customers do not receive items from us, at the county level when speaking to our local Post Masters they can not provide any reason for items to not be delivered to our office. METHOD OF RESPONSE: JBoard Action Work Session Letter (Attached) Email (Attached) Telephone Call No Response (Explain) Elected Official Signature: Carly Koppes Digitally signed by Carly Koppes Date: 2021.08.02 09:09:05 -06'00' M:\CTB\LETTERS OF CONCERN\Forms\Elected Official Response Fillable Form (-1 MU Cot;©n5 Gc:CR(CK) 2021-2443 Chloe Rempel From: Sent: To: Subject: DB <ahlmic.rap@gmail.com> Wednesday, July 14, 2021 9:23 AM Chloe Rempel; Esther Gesick Weld County DMV issues Caution. This email originated from outside of Weld County Government. Do not click links or open attachments unless you recognize the sender and know the content is safe. Hi, I am writing you today to report on a significant issue. Over the course of the past few months (April -July) of this year, I have conducted five separate transactions with the DMV. Three of the transactions were associated with vehicle registration renewals. One transaction was for a new title registration and one transaction was for a drivers license renewal. In all five transactions, the associated documents (registration, title and license) were listed as having been sent, never returned or received and identified as "lost in the mail" with the finger of blame pointed towards the USPS. I have never had any problem with USPS deliveries from any source other than those coming from the Weld County Clerk and recorder related to DMV. One or two instances I can accept as a process fluke but to have the same problem associated with every transaction is indicative a more systemic problem. In conversations with other members of the community, I can definitively state that the problem is not isolated to myself of my specific mailing address. Aside from all the obvious risks associated with having personally identifiable documents floating around the ether somewhere, there is the added burden of time and expense along with liability vulnerability imposed on the citizens relying on the service. I would appreciate hearing what steps the County and State level authorities are undertaking to resolve this chronic issue. Thank you, I look forward to your response Don Briggs 1 July 21, 2021 CLERK TO THE BOARD PHONE: (970) 400-4225 FAX: (970) 336-7233 1150 O STREET P. O. BOX 758 GREELEY, COLORADO 80632 www.weldgov.com DON BRIGGS ahlmic.rap@gmail.com RE: CONCERNS ABOUT OPERATIONS OF THE CLERK AND RECORDER'S OFFICE, MOTOR VEHICLE DIVISION To Whom It May Concern: Thank you for contacting the Weld County Clerk to the Board's Office in service of the Weld County Board of Commissioners. We have received your letter of concern and are processing it.. The issue you raised is under the jurisdiction of the Weld County Clerk and Recorder's Office. The Weld County Clerk and Recorder, Carly Koppes, is an elected official. Your letter is being forwarded to both the County Commissioners and Ms. Koppes. You can expect a response shortly. Once your letter of concern has been reviewed, the letter itself and the Weld County response will be listed on the Weld County Board of Commissioners' Agenda as an item of Communications. You can reach the Clerk and Recorder's Office at (970) 353-3840. If you have questions or need additional information, please do not hesitate to contact me at (970) 400-4225. Very truly yours, Mariah N. Higgins Deputy Clerk to the Board mhiggins@weldgov.com cc: Weld County Clerk and Recorder Weld County. Board of Commissioners Mariah Higgins From: Sent: To: Cc: Subject: Attachments: Good afternoon, Mariah Higgins Wednesday, July 21, 2021 2:23 PM 'ahlmic.rap@gmail.com' Chloe Rempel RE: Weld County DMV issues Letter of Concern - Briggs.pdf Thank you for contacting the Weld County Clerk to the Board's Office in service of the Weld County Board of Commissioners. We have received your letter of concern and are processing it. The issue you raised is under the jurisdiction of the Weld County Clerk and Recorder's Office. The Weld County Clerk and Recorder, Carly Koppes, is an elected official. Your letter is being forwarded to both the County Commissioners and Ms. Koppes. You can expect a response shortly. Please see the attached letter for further information. Thank you, Mariah Higgins Deputy Clerk to the Board Clerk to the Board's Office Weld County 1150 O Street Greeley, CO 80631 Tel: (970) 400-4225 Email: mhigginsa)..weldgov.com Confidentiality Notice: This electronic transmission and any attached documents or other writings are intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential or otherwise protected from disclosure. If you have received this communication in error, please immediately notify sender by return e-mail and destroy the communication. Any disclosure, copying, distribution or the taking of any action concerning the contents of this communication or any attachments by anyone other than the named recipient is strictly prohibited. From: Chloe Rempel <crempel@weldgov.com> Sent: Wednesday, July 21, 2021 1:56 PM To: Mariah Higgins <mhiggins@weldgov.com> Subject: FW: Weld County DMV issues Please process this letter of concern. Thank you, Chloe A. Rempel Deputy Clerk to the Board Supervisor i Clerk to the Board's Office Weld County 1150 0 Street Greeley, CO 80631 Tel: (970) 400-4213 Email: crempel a().weldgov.corn Confidentiality Notice: This electronic transmission and any attached documents or other writings are intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential or otherwise protected from disclosure. If you have received this communication in error, please immediately notify sender by return e-mail and destroy the communication. Any disclosure, copying, distribution or the taking of any action concerning the contents of this communication or any attachments by anyone other than the named recipient is strictly prohibited. From: DB <ahlmic.rap@gmail.com> Sent: Wednesday, July 14, 2021 9:23 AM To: Chloe Rempel <crempel@weldgov.com>; Esther Gesick <egesick@weldgov.com> Subject: Weld County DMV issues Caution: This email originated from outside. of Weld County Government. Do not click links or open attachments unless you recognize the sender and know the content is safe. Hi, I am writing you today to report on a significant issue. Over the course of the past few months (April -July) of this year, I have conducted five separate transactions with the DMV. Three of the transactions were associated with vehicle registration renewals. One transaction was for a new title registration and one transaction was for a drivers license renewal. In all five transactions, the associated documents (registration, title and license) were listed as having been sent, never returned or received and identified as "lost in the mail" with the finger of blame pointed towards the USPS. I have never had any problem with USPS deliveries from any source other than those coming from the Weld County Clerk and recorder related to DMV. One or two instances I can accept as a process fluke but to have the same problem associated with every transaction is indicative a more systemic problem. In conversations with other members of the community, I can definitively state that the problem is not isolated to myself of my specific mailing address. Aside from all the obvious risks associated with having personally identifiable documents floating around the ether somewhere, there is the added burden of time and expense along with liability vulnerability imposed on the citizens relying on the service. I would appreciate hearing what steps the County and State level authorities are undertaking to resolve this chronic issue. Thank you, I look forward to your response Don Briggs 2 WELD COUNTY LETTERS OF CONCERN CERTIFICATE OF MAILING FIRST NAME Pa ., LAS NAME COMPANY ADDRESS ; 'I CITY STATE POSTAL CoDE" DON BRIGGS ahlmic.rap@gmail.com I hereby certify that I have sent a true and correct letter of receipt in accordance with the notification requirements of Weld County in the United States Mail, as addressed on the attached list this 21st day of July, 2021. Mariah N. Higgins Deputy Clerk to the Board Mariah Higgins From: Sent: To: Cc: Subject: Attachments: Good afternoon, Mariah Higgins Wednesday, July 21, 2021 3:52 PM Carly Koppes Chloe Rempel LETTER OF CONCERN - Don Briggs Elected Official Packet.pdf Please see the attached letter of concern from Don Briggs regarding concerns about operations of the Clerk and Recorder's Office, Motor Vehicle Division. Once you have reviewed the letter of concern and formulated a response (if applicable), please complete and submit the attached Elected Official Response Form, along with your response, to be added to the Commissioner's records. After you have responded, the entire packet will be placed on the Board's Consent Agenda as an item of Communications Thank you, Mariah Higgins Deputy Clerk to the Board Clerk to the Board's Office Weld County 1150 O Street Greeley, CO 80631 Tel: (970) 400-4225 Email: mhiggins(@.weldgov.com Confidentiality Notice: This electronic transmission and any attached documents or other writings are intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential or otherwise protected from disclosure. If you have received this communication in error, please immediately notify sender by return e-mail and destroy the communication. Any disclosure, copying, distribution or the taking of any action concerning the contents of this communication or any attachments by anyone other than the named recipient is strictly prohibited. 1 LETTER OF CONCERN - ELECTED OFFICIAL DATE SUBMITTED PASS FOR -AROUND PASS -AROUND am.y REVIEW: CTB Og/Oila PLEASE SEE THE ATTACHED LETTER OF CONCERN, WHICH HAS BEEN FORWARDED TO Co,r 1 y ►�o Q pe S IN THE DEPARTMENT OF me C + RCS pFF; ce THE ELECTED OFFICIAL'S RESPONSE IS ALSO PLEASE INDICATE IF YOU WOULD LIKE FURTHER ACTION TAKEN. ATTACHED. COMMISSIONER NO RESPONSE FURTHER FURTHER RESPONSE RECOMMENDED RECOMMENDED BUCK FREEMAN ri JAMES MORENO en/ti SAINE )4Th Hello