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Home My WebLink About20193451.tiffPRIVILEGED AND CONFIDENTIAL Comma CR 5253 MEMORANDUM DATE: September 15, 2021 TO: Board of County Commissioners — Pass -Around FR: Jamie Ulrich, Director, Human Services RE: Agreement Amendment for Voiance Language Services, LLC Please review and indicate if you would like a work session prior to placing this item on the Board's agenda. Request Board Approval of the Department's Agreement Amendment with Voiance Language Services, LLC. The Department entered into an Agreement for Professional Services for translation and interpretation services, identified as Tyler ID 2019-3451. The Department would like to Amend the Agreement to add in -person interpretation services in addition to the phone, video, and translation services already available. The Exhibit A, Scope of Services and Exhibit B, Rate Schedule have been updated to reflect this new service. Pricing and Fees*: Charges for Face -to -Face Interpreting: Category I: $90.00 per hour 2 hour minimum Spanish Category II: Arabic, Russian, Korean, Vietnamese, Cantonese, Mandarin, $95.00 per hour 2 hour minimum Portuguese Category III: All other less common $110.00 per hour 2 hour minimum languages Category IV: $125.00 per hour 2 hour minimum ASL I do not recommend a Work Session. I recommend approval of this Amendment and authorize the Chair to sign. Approve Schedule R mm ndation Work Session Other/Comments: Perry L. Buck Mike Freeman Scott K. James, Pro-Tem Steve Moreno, Chair Lori Saine 1.5 Pass -Around Memorandum; September 15, 2021 — (CMS 5253) Page 1 COMI144- 0q/Z7 ZoU i-150 0 nJci F,e, oq /Ofs/al OO - 3(151 mcooctv AGREEMENT AMENDMENT BETWEEN THE WELD COUNTY DEPARTMENT OF HUMAN SERVICES AND VOIANCE LANGUAGE SERVICES, LLC This Agreement Amendment, made and entered into 0 I day of Se fern be V 2021 by and between the Board of Weld County Commissioners, on behalf of the Weld County Department of Human Services, hereinafter referred to as the "Department", and Voiance Language Services, LLC, hereinafter referred to as the "Contractor". WHEREAS the parties entered into an Agreement for Translation and Interpretation Services, (the "Original Agreement") identified by the Weld County Clerk to the Board of County Commissioners as document No.2019-3451, approved on July 31, 2019. WHEREAS the parties hereby agree to amend the term of the Original Agreement in accordance with the terms of the Original Agreement and any previously adopted amendment, which is incorporated by reference herein, as well as the terms provided herein. NOW THEREFORE, in consideration of the premises, the parties hereto covenant and agree as follows: • The Original Agreement was set to end on July 31, 2020. • The Original Agreement was amended on • December 21, 2020 to amend the Rate Schedule and Payment Process. • July 6, 2020 to extend the term date through July 31, 2021. • July 14, 2021 to extend the term date through July 31, 2022. • The Amendments are identified by the Weld County Clerk to the Board of County Commissioners as document number 2019-3451. • These Amendments, together with the Original Agreement, constitutes the entire understanding between the parties. The following additional changes are hereby made to the current Agreement: 1. Exhibit A, Scope of Services, is hereby amended as attached. 2. Exhibit B, Rate Schedule, is hereby amended as attached. • All other terms and conditions of the Original Agreement remain unchanged. IN WITNESS WHEREOF, the parties hereto have duly executed the Agreement as of the day, month, and year first above written. COUNTY;, ATTEST: ddthA)CI • J Weld County Clerk to the Board uty Clerk to the Board BOARD OF COUNTY COMMISSIONERS WELDOUNTY, COLORADO P*1-0 Steve Moreno, Chair SEP 2 7 2021 CONTRACTOR: Voiance Language Services, LLC 2650 East Elvira Road, Suite 132 Tucson, Arizona 85756 By: Date: AeV‘ed� �-ea stin Wade (Sep 15, 202113:31 CDT) . Austin Wade, Senior Vice President Sep 15, 2021 aOl9-3951 EXHIBIT A -SCOPE OF WORK I. Overview Voiance Language Services, LLC shall provide 24 hour, 7 days a week, 365 days per year language interpretation and translation services to the authorized users of Weld County Department of Human Services (WCDHS). These services will be provided in multiple formats, to include: phone, video, and written. II. Requirements The following requirements shall apply to all services: 1. Contract Professional must be HIPAA compliant at all times. 2. Contract Professional shall be in complete compliance with all regulations governed by the Consumer Financial Protection Bureau. 3. Contract Professional shall meet with appropriate personnel from the County (either in person or electronically) to establish direct phone numbers for services. These phone numbers may be separated according to the specific divisions within the WCDHS. Prior to implementation, Contract Professional shall confirm the number setup with appropriate personnel from the County. If the establishment of the phone numbers needs adjustment to properly meet the needs of WCDHS, Contract Professional shall work to meet the needs anytime throughout the duration of the agreement. 4. Telephone services shall not require additional equipment other than the use of a standard landline phone and/or a cell phone. 5. Video services shall not require additional equipment other than the use of any Android and/or iOS operating device and an internet connection. 6. All services shall be free from any disruptive background noise. 7. Contract Professional shall maintain or reduce call connection time averages in compliance with industry standards. 8. Contract Professional shall provide a monthly report of average time, minimum time, and maximum time that calls were in queue for all divisions of WCDHS. 9. Contract Professional shall provide a monthly report of average length of time required to process calls, as well as, the minimum and maximum length of time required to process calls. 10. Contract Professional shall retain accurate call logs, which contain the following information at a minimum. These call log records shall be accessible either on demand via an email request from WCDHS, or available online. The details included in the call logs shall include: a. Call date b. Call duration c. Connection wait time d. Division/account of WCDHS which initiated the call e. Language of service provided f. Total cost of the call All records shall be held for the duration of this contract, and for one year thereafter. 11. Contract Professional shall retain accurate logs of in -person services, which contain the following information at a minimum. These log records shall be accessible either on demand via an email request from WCDHS, or available online. The details included in the logs shall include: a. In -person meeting date b. In -person meeting duration c. Division/account of WCDHS which initiated the meeting d. Language of service provided e. Total cost of the meeting All records shall be held for the duration of this contract, and for one year thereafter. III. Service Types County intends to contract for the following service types: a. Phone Interpretation: three-way calling between interpreter, an English-speaking WCDHS staff member, and the WCDHS's non-English speaking client. b. Video Interpretation: video chat that mirrors the details of phone interpretation with the added visual aspect. This service includes access to American Sign Language (ASL). c. Translation: Translation of written materials, software, websites, and other media. d. In -person Interpretation: Interpreter shall be on site to meet with an English-speaking WCDHS staff member, and the WCDHS's non-English speaking client. In conjunction with the listed requirements and service types listed above, Contract Professional agrees to provide all quality level of services as communicated in the company brochures listed as part of Exhibit A— Scope of Work, in the following pages. EXHIBIT A - SCOPE OF WORK e VOIANCE CyraCom Internationalcompary Your Staff can Expect Consistently High Quality If i lr. , 1:I l' Who enjoys inconsistent experiences? Whether it's your coffee shop or your favorite brand of shoes, they get your business because you can expect a certain standard every time. Likewise, we believe consistent quality leads to increased staff adoption and compliance with language access programs, because they're confident in the experience they'll receive. Because most other remote interpretation companies provide little or no interpreter training, your staff may have experienced inconsistent quality in the past. So instead of recruiting interpreters with various levels of experience or training, we certify employee interpreters with extensive training and testing. Interpreter Pre -Hire Requirements 1. High School Diploma or equivalent. 2. Language assessment. 3. In-depth screening interview. 4. Three -step Interpreter Qualification Test S. Background checks and security measures, including OIG/ GSA and E -Verify. Natalia, an Interpreter in our Tucson cents Extensive Training in our Interpreter Certification Program Our certification training programs are led by dedicated trainers - teams of qualified instructors, training assistants, and interpreter coaches. Our certification program includes three times the amount of training that is typical in the industry. Our 120 -hour program is longer than current medical interpretation certifications, which typically require 40 hours of training. Week 3 of our training program takes instructors, students, and experienced interpreter mentors onto the call center floor, where interpreter candidates take calls under the direct supervision and tutelage of dedicated interpreter coaches. Failure to demonstrate mastery of interpreter training competencies results in disqualification from the program. Delivering You Consistent Quality with Ongoing Monitoring Interpreter team supervisors and dedicated quality monitoring staff randomly monitor each employee interpreter 12 times a month for proficiency in language and interpreting skills, as well as adherence to our protocols and best practices. Failure to meet expectations in quality monitoring sessions can result in a range of consequences including coaching, retraining or termination. We do not record calls. Our quality monitoring procedures ensure that interpreters follow our standards. Voiance Typical 40 HOURS 120 HOURS 80119 VOIANCE z CyraCom Inter national company Make Your Clients and Staff Happier Wait Less, Connect More Is your Average Handle Time too long? Your staff may be wasting time repeatedly entering the same account numbers and language requests on every call. Our streamlined connections take up to nearly a minute off most calls. Compare us to the competition: Connecting to Voiance them dials a -800 number Connecting to Voiance includes auto - authentication for account information, no live operator unless requested, and Voiance's 15 -second average connection time. Does time spent on hold for an interpreter feel like an eternity? We want to lower your agent and customer wait time and make your interpreter calls shorter. Most Interpretation providers rely on at-home interpreters who can make their own schedule; that doesn't guarantee total coverage. Their interpreters are also paid per minute, earning more the longer they stay on the phone - that's incentive for your calls to last longer. Switch to Voiance and experience what it's like to receive timely, efficient service from interpreters who are paid the same regardless of the length of calls. www.vosance.com IP) VOIANCE CyraCom Internationalcaelp.sny Do You Want Continuous Improvement? So Do We. Keep Excelling with your Dedicated Account Manager You'll have personal support from an Account Manager, who acts as a personal language services consultant. If you have any questions, you know who to call. • Proactive engagement and quarterly reviews, plus invitations to regional roundtables and other Voiance events. • In-depth knowledge of contact center operations gained from our own contact centers and working with Fortune 500 companies. • Active involvement in responding to feedback - we improve our service based on what you tell us. 1 rack a.)0 Re-ine your Osage with Online Reporting and Account Management Our online reporting system provides clients with quick access to their call and usage data. Monitor all interpretation activity with over 25 available call detail reports, including fully customized, interactive reports. • Gain granular visibility into language usage and performance. • View reports by location or department. • Export reports, create pins, or pay invoices. Get Answers Fast with Client Services Our Client Services team is available 24/7 to solve any client need. 1 Metro Areas 4 of the Top 5 We hold contracts with some of the top organizations in major industry verticals, as well as government agencies in top metro areas. Health Insurers 4 of the Top 5 ► earn mote .i• www.voiance.com C 2016Copy+;c,vuance lasguage 14447 -es LlG Kars Re%eYec3. 10 of 19 Auto Insurers 2 of the Top 5 Banks 4ofthe Top 5 VOIANCE 4CyraCom Internationalconnany • • • 11111111 Services Available t Voiance provides a comprehensive portfolio of interpretation and translation services to clients in business, government, financial services, and insurers. t. )Hilted lb-NnnP ind \Aden Intepretation PIitform Whether you want to connect via voice or video, you pay the same rate and connect to the same technology and interpreters. Phone interpretation is a three-way call between our interpreter, an English-speaking representative of the client, and that client's non-English speaking client. We bill by the minute, operate 24/Z and support hundreds of languages. Video interpretation is the video -chat equiva- lent of phone interpretation. Many clients are increasingly considering a combination of video and phone solutions as a highly - effective and less expensive alternative to on -site interpreting. Our video interpretation includes more than 20 of the most client -de- manded languages including American Sign Language (ASL). Translation and Localization: We translate written materials, software, websites, or other media for our clients' linguistically diverse cli- ents. Charges for these services are per -word or per -document. We can help you meet your Accessibility needs by providing Braille and large print documents. We will also assist you in following Section 508 regulations for your website and multimedia products. www.voiance.com On -Site Interpretation: Also called "in person interpreting," this modality requires the in- terpreter to be physically present. It is billed by the hour and may sometimes have a minimum of one or two hours. The Company coordinates and manages On -site interpreta- tion programs for clients as an effective, less costly alternative to managing these programs internally. Some clients may prefer on -site interpretation where sensitive information or situations may be involved. Language Assessment and Interpreter Training: Voiance can test its clients' new or existing bilingual staff to determine how fluently they speak both of their languages. We also test whether bilingual staff members can act as interpreters and provides interpreter skills training classes for client employees. VOIANCE CyraCom international company Wish Your Staff Looked Forward to Calling Interpreters? Staff may be reluctant to request an interpreter if they experienced poor or inconsistent interpretation quality in the past. Our standardized nterpreter training creates confidence for your staff - they can expect consistent quality when tailing Voiance. In contrast, most other langauge interpretation providers offer little or no training for interpreters. The Company's over 1,600 employee interpreters in the US have received 120 hours of initial, in -person training in US contact centers - three times longer than is typical in the lanquage service industry. In training, interpreters learn business terminology, preparing them for insurance, banking, utility, government, and similar calls. Voiance 40 Hours of Training American Sign Language 120 Hours of Training Voiance's ASL Video Interpretation is compliant with the Americans with Disabilities Act (ADA) and Section Soo of the Rehabilitation Act. Our ASL interpreters are qualified to take your call. They are Nationally certified (RID) and state -licensed with 5+ years of interpreting experience and are trained in best practices for and effective video interpreting protocol. Better Networks, Improved Compliance While most other providers primarily use at-home or offshore interpreters, our interpreters work in the largest network of large-scale interpreter contact centers which are also ISO Certified. Experience exceptional video and voice quality through US telecom networks and noise -control technology. Contact Voiance Contact Valance today to discuss how we can improve your language services program. Phone: (SOO) 742-9080. ext. 1 I info@voiance corm l www voiance.com Mailing Address: Voiance ! 5780 North Sean Road I Tucson, Arizona 35718 120 1600+ haws of employees training 12 of 19 I?) VOIANCE. CyraCom International company Video Interpretation Voiance is a divsion of CyraCom, and the Company offers Video Interpretation to help businesses and government agencies eliminate language barriers via video. Voiance operates 24/7 and supports hundreds of languages. Experience a new level of confidence in your interpretation services - see and hear the difference with the our trained interpreters in US contact centers. Voiance Interpreter App Turn your iPad, tablet, or smartphone into a mobile interpreter! Use your Voiance account to access more than ?0 languages over video and hundreds of languages over audio. The app is available on Android and i0S devices. Purchase or lease Voiance's iPad Cart solution to let providers securely position iPads directly in front of the customer. Voiance Web Portal Using your organization's preferred equipment, access Video Interpretation through any computer with a web cam and Internet connection. Users with a Voiance account can log in to the online portal through any web browser. 20+ Languages Over Video Connect to live video interpreters for over 20 languages. • American Sign Language • Amharic • Arabic • Armenian • Bengali • Burmese • Cambodian • Cantonese • Farsi learn mire at www.voiance.com O 201S C.opyrir, '14ance. Ali i4e,?zt; Kneed. • French • Haitian Creole • Hindi • Japanese • Karen • Korean • Mandarin • Nepali • Polish en • iti 47 Voiance's laptop and iPad Video Interpretation carts for lease or sale. • Punjabi • Brazilian Portuguese • Russian • Somali • Spanish • Tagalog/Filipino • Vietnamese Access the Voiance Interpreter app from a number of mobile devices 13 of 19 VOIANCE CyraCom International company Language List Our language list contains languages coded into our calling platform. When entering the corresponding code while calling Voiance, the call will route to the interpreter queue for that language. The availability of interpreters for some less - frequently -used languages may vary, and increased requests for languages help us gauge demand and may influence interpreter staffing changes. If an interpreter for the language you are looking for is not currently available, your call will route to Client Services for further assistance. Acholi (Sudan -Uganda) Afghan Afrikaans Akan Akateko Aklan Albanian Amharic (Ethiopia) Apache Arabic Armenian Armenian (Eastern) Armenian (Western) Ashanti Assyrian Azerbaijani Bahasa/Brunei Baluchi Bambara Banda Bang i Basque Bassa Belorussian Bemba (Zambia) Bengali www.voiance.com Berber Bhutanese/ Dzongkha Bicol Borana Bosnian Brazil -Portuguese Bulgarian Burmese Cakchiquel Cambodian Cantonese Cape Verdean Catalan Cebuano Chaldean Chamorro Chao Chow Chavacano Cherokee Chichewa Chin Chin (Falam) Chin (Hakha) Chin (Matu) Chin (Tedim) Chin (Zophei) Chui Chow Chungshan Chuukese Cree Creek Crioulo Croatian Czech Dakota Danish Dari (Afghanistan) Dinka (Sudan) Dutch Ebon Edo Egyptian Arabic Eritrean Esperanto Estonian Ethiopian Ewe Fa nti Fa rsi Fijian Filipino Finnish Fon Foochow French French Cajun French Canadian French Creole Frisian Fukienese Fulani Fuzhou Ga Gaddang Gaelic Gallinya Gana Garri Georgian German Grebo Greek Guamanian Guarani Gujarati Gulf Arabic Gwa Haitian Creole Hakka Hamer-Bana Hausa Hawaii Creole Hebrew Hindi Hindko Hindustani VOIANCEt � CyraCom International romcany H mong Hokkien Huizhou Hunanese Hungarian Ibanag I bo Icelandic Ilocano Ilonggo Indonesian Inupiaq Iraqi Arabic Italian Jakartanese Jamican English Creole(Patois) Japanese Jarai Javanese Jula Kachchi Ka m ba Kanjobal Kannada Karen Ka ren n i/Kaya h Kazakh Khamu Khmer Kikuyu Ki nya/Rwanda Kirghiz Kirundi Kiswahili Kizigua Kongo www voiance.com Korean Krahn Krio Kru/Kru men Kunama Kurdish Kurdish (Badini) Kurdish (Kurmanji) Kurdish (Sorani) Lakota Lao Latvian Levantine Arabic Lingala Lithuanian Loma Luganda Luo Maay Somali Macedonian Magahi Maithili Malagasy Malay Malayalam Malinke Mam Mandarin Mandingo Mandinka Mankon Marathi Marshallese Maya Mende Mien Mina Mirpuri Mixteco Mixteco Alto Mixteco Ba jo M izo Mola/Mossi Moldovan Mongolian Montagnard Dega/Mon-Khmer Montenegrin Moroccan Arabic Nahuatl Nanjing Navajo Ndebele Neapolitan Nepali Nigerian English Pidgin Norwegian Nuer (Sudan) Oromo (Ethiopia) Paluan Pampango Pangasinan Papiamento Pashto (Afghanistan) Persian Pidgin English Pohnpeian Polish Polynesian Portuguese Portuguese Creole Pothohari Pulaar Punjabi Purepecha/ Ta ra sco Quechua Quiche Rohingya Romani Romanian Russian Samoan Saudi Arabic Senegalese Serbian Serbo-Croatian Shanghainese Sichuan/ Szec h ua n Sicilian Sindi Sinhala Slovak Slovakian Slovenian Somali Soninke Soninke (Sarahuleh) Soninke (Sarakole) Spanish Suchown Sudanese Arabic Susu/Soso Swahili VOIANCE. CyraCom International company Swahili (Kibajuni) Swedish Sylheti Tadzhik Taechew Tagalog Taiwanese Tamil Telugu Temne Thai Tibetan Tigrigna (Eritrea) Tohono O'Odham Toisan Toishanese Tongan Triqui Trukese/Chuukese Tshiluba Turkish Twi Ukrainian Urdu Uzbek Vietnamese Visayan Waray-Waray Welsh Contact Voiance Wolof Wu Wuxi nese Xhosa Yapese Yemeni Arabic Yiddish Yoruba Yucateco Yugoslavian Yupik Zambal Zande Za poteco Zarma Zomi Zulu Contact Voiance today to discuss how we can improve your language services program. Phone: 866-742-9080 I Fax: (520) 745-9022 info@voiance.com www.voiance.com Mailing Address: Voiance I 5780 North Swan Road Tucson, Arizona 85718 In -person interpreter services — Exhibit A Scope of Work Continued Languages All available Voiance languages • Category I Spanish • Category II Arabic, Russian, Korean, Vietnamese, Cantonese, Mandarin, Portuguese • Category III All other less common languages • Category IV Amencan Sign Language (ASL) Cancellation • Client shall cancel any confirmed appointment no later than 24 hours prior to the appointment • Any assignment not cancelled 24 hours pnor to the scheduled appointment time will be billed in full for the 2 hour minimum Transportation fees and/or reimbursement requirements • Out-of-pocket expenses and/or transportation costs are not included in this fee schedule and will be billed at cost, or at the current government mileage rate, whichever is the lesser amount Approved Venues. Vendor shall provide on -site interpretation Services only at the Facilities Scheduling Example 1, Distinct Appointments Vendor shall provide an on -site interpreter according to the following schedule Language Spanish Date 18 Apnl, 2013 Time 10 30AM Expected Duration 3 hours Location 2650 E Elvira, Tucson, Arizona Language Mandann Date 19 Apnl, 2013 Time 10 30AM Expected Duration 2 5 hours Location 2650 E Elvira, Tucson, Arizona Example 2, Recurring Appointments Vendor shall provide an on -site interpreter according to the following schedule Language Spanish Dates Every Wednesday and Friday Time \ 10 30AM Expected Duration 3 hours per session Location 2650 E Elvira, Tucson, Arizona Example 3, Time -to -Time Appointments Client shall schedule on -site interpretation appointments from time to time as the need arses Client shall contact Client Services at 1-800-481-3289 and provide the start time of the appointment and the expected duration Where Client requests an interpreter at least 48 hour pnor to the desired appointment, Vendor shall confirm or decline the request within 24 hours of the time that Client made the request Where Client requests an interpreter less than 48 hours prior to the desired appointment, Vendor shall confirm or decline the request as soon as possible EXHIBIT B - RATE SCHEDULE AND PAYMENT PROCESSES I Overview Voiance Language Services, LLC shall invoice WCDHS based on the rates set forth in this contract, according to the specific services used Contract Professional shall provide WCDHS monthly invoices with associated call detail report statements within one week of the end of the month II Monthly Invoice Details Monthly invoices should include the following details 1 Date of invoice 2 Using division and phone number used (determined after working with WCDHS to identify division specific numbers) 3 Date of individual calls, duration of calls, and the name of the WCDHS staff member 4 Rate for each call 5 Date of in -person meetings, duration of meetings, and the name of the WCDHS staff member 6 Rate of each in -person meeting 7 Language provided 8 Sum total for each invoice III Rates Phone Interpretation, Video Interpretation, and Translation WCDHS will only pay for the amount of minutes used, no matter the format of service provided 1 Phone Service Rates $0 65 per minute, The rate applies to all Languages, 24/7/365 2 Video Service Rates $0 95 per minute, The rate applies to all Languages'in which video service is provided (including American Sign Language), 24/7/365 3 Translation Service Rates Translation rates will bedependent on the specific project and will be charged per -word or per -document (more specifics are outlined further below) In -Person Interpretation Pricing and Fees* m Charges for Face -to -Face Interpreting Category I $90 00 per hour 2 hour minimum Spanish Category II Arabic, Russian, Korean, Vietnamese, Cantonese, Mandarin, $95 00 per hour 2 hour minimum Portuguese Category III All other less common $110 00 per hour 2 hour minimum languages Category IV $125 00 per hour 2 hour minimum ASL Cancellation • Client shall cancel any confirmed appointment no later than 24 hours prior to the appointment • Any assignment not cancelled 24 hours pnor to the scheduled appointment time will be billed in full for the 2 hour minimum Transportation fees and/or reimbursement requirements • Out-of-pocket expenses and/or transportation costs are not included in this fee schedule and will be billed at cost, or at the current government mileage rate, whichever is the lesser amount In conjunction with the listed monthly invoice details and rates listed above, Contract Professional agrees to provide all quality level of services as communicated in the company brochure listed as part of Exhibit B — Rate Schedule and Payment Processes, in the following pages XHIBIT B - RATE SCHEDULE AND PAYMENT PROCESSES • le) VOIANC CyraCom Internationalcompiny We operate a unified telephonic video interpretation platform, offering equally -priced access to either modality depending on user preference. NASPO Contract Pricing Phone Interpretation options offer significant cost savings over traditional, on -site interpretation: • Only pay for the number of minutes you use. • Flat fee across all languages, 24/7/365. A separate Services Agreement will be required for: Video Remote Interpretation (VRI) supporting American Sign Language, $0.95 cents per minute, 24/7 availability. Document translation services pricing varies by language. See attached TRANSLATION PRICING TABLE. How Interpretation Should Be. Consider Voiance an extension of your client experience - more than just a 3rd party vendor. Next Steps 1. Discuss your goals, requirements, and timeline. 2. Meet to streamline/optimize your connection process. 3. Change the toll -free number your staff dials. Primary Contact Secondary Contact Joe Whittington State Contracts Manager State Contracts Manager 866-742-9080 Ext 4467 866-742-9080 Ext 4467 jwhittington@voiance.com jwhittington@voiance.com Pictured: The inirior of CyraCom's 12,000 squo. foot interpreter contact center in Las Cruces, MI VOIANCE Translation Service Pricing Further savings may be obtained depending on total volumes, content type, languages selected and frequency of projects. Language Per Word Rate - Standard Content - New Word 100% Per Word Translation Memory Rate Match - Per Word Rate - Translation Memory Repeated Text Per Word Rate - Fuzzy Memory (85%-99%) Translation Match Albanian $0.18 $0.04 $0.06 $0.12 Amharic $0.21 $0.05 $0.07 $0.14 Arabic $0.12 $0.03 $0.04 $0.08 Armenian $0.16 $0.04 $0.05 $0.11 Azerbaijani (Azeri) $0.15 $0.04 $0.05 $0.10 Bengali $0.16 $0.04 $0.05 $0.11 Bosnian $0.17 $0.04 $0.06 $0.12 Bulgarian $0.16 $0.04 $0.05 $0.11 Burmese $0.19 $0.05 $0.06 $0.13 Cambodian (Khmer) $0.17 $0.04 $0.06 $0.12 Catalan $0.23 $0.06 $0.08 $0.15 Chinese (Simplified) $0.12 $0.03 $0.04 $0.08 Chinese (Traditional) $0.15 $0.01 $0.05 $0.10 Chuukese (Trukese) $0.44 $0.11 $0.15 $0.29 Creole (Cape-Verdean) $0.31 $0.08 $0.10 50.21 Croatian $0.16 $0.04 $0.05 $0.11 Czech $0.16 S0.04 $0.05 $0.11 Danish $0.20 50.05 $0.07 $0.13 Dari $0.19 $0.05 $0.06 $0.12 Dutch $0.20 $0.05 $0.07 $0.13 English (United Kingdom) $0.09 $0.02 50.03 $0.06 Estonian $0.18 $0.04 So.o6 $0.12 Farsi $0.14 $0.04 $0.05 $0.10 Finnish $0.23 $0.06 $0.08 $0.15 French (Canadian) $0.22 $0.05 $0.07 $0.14 French (European) $0.17 $0.04 $0.06 $0.12 Georgian $0.20 $0.05 $0.07 $0.13 German $0.20 S0.05 $0.07 50.13 Greek $0.19 $0.05 $0.06 $0.12 Guiarati 50.15 $0.04 $0.05 $0.10 Haitian Creole $0.23 $0.06 $0.08 $0.15 Hakha Chin $0.31 $0.08 $0.10 $0.20 Hawaiian $0.43 $0.11 $0.14 $0.28 Hebrew $0.18 $0.04 $0.06 $0.12 Hindi $0.16 $0.04 $0.05 $0.11 H mong $0.23 $0.06 $0.08 $0.15 Hungarian $0.17 $0.04 $0.06 $0.12 Ilocano $0.18 $0.05 $0.06 $0.12 Indonesian $0.15 $0.04 $0.05 $0.10 Italian $0.17 $0.04 $0.06 $0.11 Ixil $0.33 $0.08 $0.11 $0.22 Japanese y $0.19 $0.05 $0.06 $0.12 Karen _ T7�_ _$0.22 SO 05 ,-T...-� .�, r. �T L_ .. _.--.2...i$0.071_ $0.14 Karennl , _ _ ' $0 26.. 50 07 "_ ,_ $0 OR: $017 Kikuyu - _ $0;31- SO 08 ___ '-'$0.10= $020 Kmyarwanda -c -- - '$'019 , $005 , _ _ ,50'06 $013 Kirundi ,x$0'20; $005 _ —_-_,..—: "$Q07 $013 Korean C2` " $0417,' $004 ,,-_ J $006; $011 Kosraean _ _ _1.,$0,57, $014 _ ,'$019, $038 Kunama = $0 30 $0 08 10,10E $0 20 Kurdish ry $0 21' SO OS l _ ' _ r $0 07, ,_-___ $014 Laotian ry y - �� _ i0 20:, $0 OS .- �_- 4 _ , '$0 07 $013 Latvian :,. $017, $004 � _ iSOO6a $012 Uthuaman �_ — _— :$1!) $0 04 -, - `$0505" $011 Macedonian ,� _ `,-$0;19 $005 _ -�` $0'06 $012 Malay 7 _ , blo $004 , __,_ u$005 $011 Marshallese _ , _$0 41'' $010 $014 - $0 27 Navajo = _ _" -",':-$0 69- $017 ! .., $0,23 $045 Nepali <$0 20` $0 05 -_,,,, $0 07 a $013 Norwegian s _ r_ - $0'23' $0 06 .� = $0 08 ° 5015 Oromo - $0 22, $005 , "_ $0 07 $014 Pashto t < _ - - _$0`20 $0 OS a .--„,1_—____ 10-05:2 $013 Pohnpelan ��`S057�� $014 i� r$0'19? $038 Polish _ ,1017 SO 04 _ _ _ ,_ $O.a61 $012 Portuguese (Brazilian) °~ '$016 $004 ,_ a$005, $010 Portuguese (European) F" , $017 $004 i _ , ac$00671 $011 Punjabi(Panjabi)'7$50°'‘51:: $017 $004 : , ".� , :-$0061 $012 RohingyaTz,l.: _ $0 54 ' $014 _ - _IT,* 18 ; $0 36 Romanian - V _ - $017 5 $0 04 _ _ -_ r' $0 06 d $012 Russian _ $015, $004 ___ _ '$0 05:j $010 Samoan _' ` - ,$0 39Y $010 s-" j {$013,; $0 26 Serbian '$0 17, $0 04 _ _ ,:,-`40.0.61. $012 Slovak - r .i01-7, $0 04 L _ _ u ,,,'$0 66-' $012 Slovenianf,-.1.3'0 19' $0 05 - _" _ 40 061 $012 Somali _ � _ $0,20_4 $0 05 _ ' _ I $0 07,2' $013 Spanish y - . _ ;$0101 $0 03 �_ ^ M`� _ „$0 03'1 $0 07 Swahili - $0,20 , $0 05 _ „, '$0 07- $013 Swedish I,,._ o" -$023_1 $0 06 — —3_,_ _a' '' $0 Oil" $015 Tagalo T -_ $0'17 $0 04 $0'06 ' $012 Tamil t " - -`,----:$6-1-5-, ` $0 04 _ ____ t � _ $0-66; $0 12 Telugu 1. _ 7 $019, $0 OS ^- _10061 $012 Thal - w -0'1.$', $004 ,, ,--2___,_ , =$0'05,' $010 Tibetan ' , $023, $006 ( 7_ 'so $008,+ $015 Tigrinya _ '' SO 23' $0 06 I _ " , $0�08', $015 Tonga . - - I'' ',$'0436' $0 09 ' _ _-N ` _ _ $0'12 , $0 24 Turkish c, , _ , „ _Y$0`13' $0 03 _ „_ _ :$0i0C $0 09 Ukrainian $018 $0 04 - _ . $0 06 $0 12 Urdu - _ $0.14 SO 04 __ __ = _ � $005 ; $010 VietnameseP - , 2$015,. $004 _ _ -- $0'05 ; $010 Yao a i. '$61401 $010 - { `$013'; $0 26 Yapese ' _ 10'47_ $012 ' $0 16 $0 31 Yiddish -2? . _1, S-0,2-7-, $0 07 _ -, $0 09 $018 Zou (Zoml) kIj _- _,_ $0'51, $013 _ _ $0'17" $0 33 Other Services Rate Per Hour Or % Of Total Project Budget At , Translation Hourly Rate (Review, Glossary Translation) $40.00 Initial Source Language Glossary & Style Guide Creation Hourly Rate $40.00 Post -Translation DTP Format & QA Hourly Rate $40.00 Braille Transcription Quoted per project Transcription Hourly Rate $50.00 Subtitling Hourly Rate $50.00 Multimedia Translation Integration , $65.00 Graphics Localization $65.00 Project Minimum - per language $100.00 Contract Form Entity Information New Contract Request Entity Name* Entity ID* VOIANCE LANGUAGE SERVICES LLC L100036475 Contract Name* VOIANCE LANGUAGE SERVICES LLC (AGREEMENT AMENDMENT) Contract Status CTB REVIEW ❑ New Entity? Contract ID 5253 Contract Lead* APEGG Contract Lead Email apeggcav✓eldgov.com;cobbx xlk 2 weldgov.com Parent Contract ID 20193451 Requires Board Approval YES Department Project # Contract Description* ADDING IN -PERSON INTERPRETATION SERVICES TO CURRENT AGREEMENT. UPDATED SCOPE OF WORK AND RATE SCHEDULE. Contract Description 2 WE ARE SEEKING APPROVAL TO EXPEDITE THE PA. ETA TO CTB ASAP Contract Type* AMENDMENT Amount* $0.00 Renewable* NO Automatic Renewal Grant IGA Department HUMAN SERVICES Department Email CM- HumanServices weldgov.co m Department Head Email CM-HumanServices- DeptHead weldgov.com County Attorney GENERAL COUNTY ATTORNEY EMAIL County Attorney Email CM- COU NTYATTO RN EYIL WELDG OV.COM tf this is a renewal enter previous Contract ID If this is part of a MSA enter MSA Contract ID Requested BOCC Agenda Date* 09:22,'2021 Due Date 09x'18'2021 Will a work session with BOCC be required?* NO Does Contract require Purchasing Dept. to be included? Note: the Previous Contract Number and Master Services Agreement Number should be left blank if those contracts are not in OnBase Contract [fates Effective Date Review Date* 06;01/2022 Renewal Date Termination Notice Period Contact Information Contact Info Contact Name Purchasing Committed Delivery Date Contact Type Contact Email Expiration Date* 07/31;2022 Contact Phone 1 Contact Phone 2 Purchasing Approver Purchasing Approved Date CONSENT 09/15/2021 Approval Process Department Head JAMIE ULRICH DH Approved Date 09/1512021 Final Approval ROCC Approved BOCC Signed Date ACC Agenda Date 09127/2021 Originator APEGG Finance Approver CONSENT Legal Counsel CONSENT Finance Approved Date Legal Counsel Approved Date 09/15,=2021 09'15;2021 Tyler Ref # AG 092721 PRIVILEGED AND CONFIDENTIAL 0.Antal -r0 5009 MEMORANDUM DATE: July 6, 2021 TO: Board of County Commissioners — Pass -Around FR: Jamie Ulrich, Director, Human Services RE: Agreement Amendment for Voiance Language Services, LLC Please review and indicate if you would like a work session prior to placing this item on the Board's agenda. Request Board Approval of the Department's Agreement Amendment with Voiance Language Services, LLC. The Department entered into an Agreement for Professional Services for translation and interpretation services, identified as Tyler ID 2019-3451, on July 31, 2019, for the term July 31, 2019 through July 31, 2020, with the option to extend annually upon written agreement for a total period not to exceed three years. The Department wishes to extend the agreement for the third and final year for the term of August 1, 2021 through July 31, 2022. There are no changes to the Scope of Work or Rate Schedule. I do not recommend a Work Session. I recommend approval of this Amendment and authorize the Chair to sign. Approve 1 Recommendation Perry L. Buck Mike Freeman Scott K. James, Pro-Tem Steve Moreno, Chair Lori Saine Schedule Work Session Other/Comments: Pass -Around Memorandum; July 6, 2021 — (CMS 5004) CAnSin+ 07/19 /Di t-AzdAte-6-1-s-P) Page 1 0019-3451 H 80090 AGREEMENT AMENDMENT BETWEEN THE WELD COUNTY DEPARTMENT OF HUMAN SERVICES AND VOIANCE LANGUAGE SERVICES, LLC +h day of �c> I `f• 2021 by and between the Board of Weld County Commissioners, on behalf of the Weld County Department of Human Services, hereinafter referred to as the "Department", and Voiance Language Services, LLC, hereinafter referred to as the "Contractor". This Agreement Amendment, made and entered into WHEREAS the parties entered into an Agreement for Translation and Interpretation Services, (the "Original Agreement") identified by the Weld County Clerk to the Board of County Commissioners as document No.2019-3451, approved on July 31, 2019. WHEREAS the parties hereby agree to amend the term of the Original Agreement in accordance with the terms of the Original Agreement and any previously adopted amendment, which is incorporated by reference herein, as well as the terms provided herein. NOW THEREFORE, in consideration of the premises, the parties hereto covenant and agree as follows: • The Original Agreement was set to end cm July 31, 2020. • The Original Agreement was amended an • December 21, 2020 to amend the Rate Schedule and Payment Process. • July 6, 2020 to extend the term date through July 31, 2021. • The Amendments are identified by the Weld County Clerk to the Board of County Commissioners as document number 2019-3451. • These Amendments, together with the Original Agreement, constitutes the entire understanding between the parties. The following additional changes are hereby made to the current Agreement: 1. Term This agreement is being renewed for a third and final year, for the period August 1, 2021 through July 31, 2022. • All other terms and conditions of the Original Agreement remain unchanged. IN WITNESS WHEREOF, the parties hereto have duly executed the Agreement as of the day, month, and year first above written. ATTEST: Weld C unty Clerk to the Board WELD C,pUNTY, COLORADO datif4A) COUNTY: BOARD OF COUNTY COMMISSIONERS By. Deputy Clerk to the Board Steve Moreno, Chair CONTRACTOR: JUL 14 2021 Voiance Language Services, LLC 2650 East Elvira Road, Suite 132 Tucson, Arizona 85756 By: J. Austin Wade, Senior Vice President Date: Jul 1, 2021 Contract Form New Contract Request Entity Information Entity Name* Entity ID* VOIANCE LANGUAGE SERVICES LLC gO0036475 Contract Name* VOIANCE LANGUAGE SERVICES LLC Contract Status CTB REVIEW Contract ID 5004 Contract Lead* H LOONEY Contract Lead Email hlooneygweldgov.com;cobb xxlkPweldgov.com Parent Contract ID 20193451 Requires Board Approval YES Department Project # Contract Description* AGREEMENT AMENDMENT TO EXTEND THE TERM FROM AUGUST 1, 2O21 THROUGH JULY 31, 2022. Contract Description 2 PA ROUTING THROUGH NORMAL APPROVAL PROCESS. ETA TO L 18 07-08-2021. Contract Type AGREEMENT Amount* $0.00 Renewable* NO is Re Grant Department HUMAN SERVICES Department Email CM- HumanServices weldgov.co m Department Head Email CM -Human Services- ae ptHead gwe I dgov.com County Attorney GENERAL COUNTY A 1 1 ORNEY EMAIL C unty Attorney Email CM- COU IN'TYATTO RN EY gWWELDG OV. COM If this is a renewal enter previous Contract ID If this is part of a MSA enter MSA Contract ID Requested BOCC Agenda Date* 07/28.'2021 Due Date 07/24/2021 Will a work session with BOCC be required? NO Does Contract require Purchasing Dept. to be included? Note. the Previous Contract Number and Master Services Agreement Number should be left blank if those contracts are not in OnBase Contract Dates Effective Date Termination Notice Period Contact Information Contact Info Contaa Naive Contact Type Purchasing Purchasing Approval Process Department Head JAMIE ULRICH DH Approved Date 07,`0712021 Final Appval BOCC Approved BUCC Signed Date B©CC Agenda Date 07114i2021 Originator HLOONEY Review Date* 05/27;2022 Committed Delivery Date finance Approver CHRIS D'©VIDI© Renewal Date Expiration Date* 07:2912022 Contact Phone 1 Contact Phone 2 Purchasing Approved Date Legal Counsel GASE KALOUSEK Finance Approved Date Legal Counsel Approved Date 07/0912021 07 09,12021 Tyler Ref # AG 071421 Ctiv\Wa ck -A:V I-13\1 CoAse n� ,+oge ncta. 1212.% 12O PRIVILEGED AND CONFIDENTIAL MEMORANDUM DATE: December 15, 2020 TO: Board of County Commissioners — Pass -Around FR: Jamie Ulrich, Director, Human Services RE: Agreement Amendment with Voiance Language Services, LLC Please review and indicate if you would like a work session prior to placing this item on the Board's agenda. Request Board Approval of the Department's Agreement Amendment with Voiance Language Services, LLC. The Department entered into an Agreement for Professional Services for translation and interpretation services, identified as Tyler ID 2019-3451, on July 31, 2019. The agreement was amended July 6, 2020, to extend the term through July 31, 2021, also identified as Tyler ID 2019-3451. The Department wishes to amend the agreement again to update the Translation Service Pricing table, located in Exhibit B, Rate Schedule and Payment Process, due to various rate reductions across services. All other terms and conditions of the original agreement remain unchanged. I do not recommend a Work Session. I recommend approval of this Amendment and authorize Chair to sign. Mike Freeman, Chair Scott James Barbara Kirkmeyer Steve Moreno, Pro-Tem Kevin Ross Approve Schedule Recommendation Work Session rt\F- dm, Other/Comments: Pass -Around Memorandum; December 115, 2020 — CMS 4317 Page 1 ,D31 /*21/2 o70iq-3451 Wi2,00Ct By: AGREEMENT AMENDMENT BETWEEN THE WELD COUNTY DEPARTMENT OF HUMAN SERVICES AND VOIANCE LANGUAGE SERVICES, LLC This Agreement Amendment, made and entered into 21 5+ day of DecA, nl=per 2020 by and between the Board of Weld County Commissioners, on behalf of the Weld County Department of Human Services, hereinafter referred to as the "Department", and Voiance Language Services, LLC, hereinafter referred to as the "Contractor". WHEREAS the parties entered into an Agreement to Translation and Interpretation Services, (the "Original Agreement") identified by the Weld County Clerk to the Board of County Commissioners as document No.2019-3451, approved on July 31, 2019. WHEREAS the parties hereby agree to amend the term of the Original Agreement in accordance with the terms of the Original Agreement and any previously adopted amendment, which is incorporated by reference herein, as well as the terms provided herein. NOW THEREFORE, in consideration of the premises, the parties hereto covenant and agree as follows: • The Original Agreement will end on July 31, 2021. • The Original Agreement was amended on July 6, 2020. The Amendments are identified by the Weld County Clerk to the Board of County Commissioners as document number 2019-3451. • These Amendments, together with the Original Agreement, constitutes the entire understanding between the parties. The following additional changes are hereby made to the current Agreement: 1. Exhibit B, Rate Schedule and Payment Process, is hereby amended to replace the Translation and Localization information in its entirety with the new Translation and Localization information attached hereto and incorporated by reference herein. • All other terms and conditions of the Original Agreement remain unchanged. IN WITNESS WHEREOF, the parties hereto have duly executed the Agreement as of the day, month, and year first above written. ATTEST;_ Wd:r-A44) • je" Weld lerk to the Bo OM/1Mr 401 • the : • . rd Deputy Clerk COUNTY: BOARD OF COUNTY COMMISSIONERS WELD COUNTY, COLORADO le Freeman, Chair NTRACTOR: DEC 2 12020 Voiance Language Services, LLC 2650 East Elvira Road, Suite 132 Tucson, Arizona 85756 By: J. Austin Wade, Vice President Date: Dec 10, 2020 c2.0 i 9- 3451 VOIANCE Translation Service Pricing IP) Further savings may be obtained depending on total volumes, content type, languages selected and frequency of projects. Language Per Word Rate - Standard Content - New Word Per Word Rate - 100% Translation Memory Match Per Word Rate - Translation Memory Repeated Text Per Word Rate - Fuzzy Translation Memory Match (85%-99%) Albanian $0.18 $0.04 $0.06 $0.12 Amharic $0.21 $0.05 $0.07 $0.14 Arabic $0.12 $0.03 $0.04 $0.08 Armenian $0.16 $0.04 $0.05 $0.11 Azerbaijani (Azeri) $0.15 $0.04 $0.05 $0.10 Bengali $0.16 $0.04 $0.05 $0.11 Bosnian $0.17 $0.04 $0.06 $0.12 Bulgarian $0.16 $0.04 $0.05 $0.11 Burmese $0.19 $0.05 $0.06 $0.13 Cambodian (Khmer) $0.17 $0.04 $0.06 $0.12 Catalan $0.23 $0.06 $0.08 $0.15 Chinese (Simplified) $0.12 $0.03 $0.04 $0.08 Chinese (Traditional) $0.15 $0.04 $0.05 $0.10 Chuukese (Trukese) $0.44 $0.11 $0.15 $0.29 Creole (Cape-Verdean) $0.31 $0.08 $0.10 $0.21 Croatian $0.16 $0.04 $0.05 $0.11 Czech $0.16 $0.04 $0.05 $0.11 Danish $0.20 $0.05 $0.07 $0.13 Da ri $0.19 $0.05 $0.06 $0.12 Dutch $0.20 $0.05 $0.07 $0.13 English (United Kingdom) $0.09 $0.02 $0.03 $0.06 Estonian $0.18 $0.04 $0.06 $0.12 Farsi $0.14 $0.04 $0.05 $0.10 Finnish $0.23 $0.06 $0.08 $0.15 French (Canadian) $0.22 $0.05 $0.07 $0.14 French (European) $0.17 $0.04 $0.06 $0.12 Georgian $0.20 $0.05 $0.07 $0.13 German $0.20 $0.05 $0.07 $0.13 Greek $0.19 $0.05 $0.06 $0.12 Gujarati $0.15 $0.04 $0.05 $0.10 Haitian Creole $0.23 $0.06 $0.08 $0.15 Hakha Chin $0.31 $0.08 $0.10 $0.20 Hawaiian $0.43 $0.11 $0.14 $0.28 Hebrew $0.18 $0.04 $0.06 $0.12 Hindi $0.16 $0.04 $0.05 $0.11 Hmong $0.23 $0.06 $0.08 $0.15 Hungarian $0.17 $0.04 $0.06 $0.12 Ilocano $0.18 $0.05 $0.06 $0.12 Indonesian $0.15 $0.04 $0.05 $0.10 Italian $0.17 $0.04 $0.06 $0.11 Ixil $0.33 $0.08 $0.11 $0.22 Japanese $0.19 $0.05 $0.06 $0.12 Karen $0.22 $0.05 $0.07 $0.14 Ka ren n i $0.26 $0.07 $0.09 $0.17 Kikuyu $0.31 $0.08 $0.10 $0.20 Kinyarwanda $0.19 $0.05 $0.06 $0.13 Kirundi $0.20 $0.05 $0.07 $0.13 Korean $0.17 $0.04 $0.06 $0.11 Kosraean $0.57 $0.14 $0.19 $0.38 Kunama $0.30 $0.08 $0.10 $0.20 Kurdish $0.21 $0.05 $0.07 $0.14 Laotian $0.20 $0.05 $0.07 $0.13 Latvian $0.17 $0.04 $0.06 $0.12 Lithuanian $0.16 $0.04 $0.05 $0.11 Macedonian $0.19 $0.05 $0.06 $0.12 Malay $0.16 $0.04 $0.05 $0.11 Marshallese $0.41 $0.10 $0.14 $0.27 Navajo $0.69 $0.17 $0.23 $0.45 Nepali $0.20 $0.05 $0.07 $0.13 Norwegian $0.23 $0.06 $0.08 $0.15 Oromo $0.22 $0.05 $0.07 $0.14 Pashto $0.20 $0.05 $0.07 $0.13 Pohnpeian $0.57 $0.14 $0.19 $0.38 Polish $0.17 $0.04 $0.06 $0.12 Portuguese (Brazilian) $0.16 $0.04 $0.05 $0.10 Portuguese (European) $0.17 $0.04 $0.06 $0.11 Punjabi (Punjabi) $0.17 $0.04 $0.06 $0.12 Rohingya $0.54 $0.14 $0.18 $0.36 Romanian $0.17 $0.04 $0.06 $0.12 Russian $0.15 $0.04 $0.05 $0.10 Samoan $0.39 $0.10 $0.13 $0.26 Serbian $0.17 $0.04 $0.06 $0.12 Slovak $0.17 $0.04 $0.06 $0.12 Slovenian $0.19 $0.05 $0.06 $0.12 Somali $0.20 $0.05 $0.07 $0.13 Spanish $0.10 $0.03 $0.03 $0.07 Swahili $0.20 $0.05 $0.07 $0.13 Swedish $0.23 $0.06 $0.08 $0.15 Tagalog $0.17 $0.04 $0.06 $0.12 Tamil $0.17 $0.04 $0.06 $0.12 Telugu $0.19 $0.05 $0.06 $0.12 Thai $0.15 $0.04 $0.05 $0.10 Tibetan $0.23 $0.06 $0.08 $0.15 Tigrinya $0.23 $0.06 $0.08 $0.15 Tonga $0.36 $0.09 $0.12 $0.24 Turkish $0.13 $0.03 $0.04 $0.09 Ukrainian $0.18 $0.04 $0.06 $0.12 Urdu $0.14 $0.04 $0.05 $0.10 Vietnamese $0.15 $0.04 $0.05 $0.10 Yao $0.40 $0.10 $0.13 $0.26 Yapese $0.47 $0.12 $0.16 $0.31 Yiddish $0.27 $0.07 $0.09 $0.18 Zou (Zomi) $0.51 $0.13 $0.17 $0.33 Other Services Rate Per Hour Or At Of Total Project Budget Translation Hourly Rate (Review, Glossary Translation) $40.00 Initial Source Language Glossary & Style Guide Creation Hourly Rate $40.00 Post -Translation DTP Format & QA Hourly Rate $40.00 Braille Transcription Quoted per project Transcription Hourly Rate $50.00 Subtitling Hourly Rate $50.00 Multimedia Translation Integration $65.00 Graphics Localization $65.00 Project Minimum - per language $100.00 Contract RegUest Entity Information Entity Name* VOIANCE LANGUAGE SERVICES LLC Entity ID* P00036475 64 75 Contract Name* VOIANCE LANGAAGE SERVICES LLC (AGREEMENT AMENDMENT) Contract Status CTB REVIEW ❑ New Entity? Contract ID 4317 Contract Lead* CULLINTA Contract Lead Email cullinta@co.weId.co.us;cobb xxlkOco.weld.co.us Parent Contract ID 20193451 Requires Board Approval YFS Department Project t Contract Description* AMENDMENT OF EXISTING AGREEMENT FOR TRANSLATION AND INTERPRETATION SERVICES TO UPDATE TRANSLATION SERVICE PRICING TABLE AS RATES DECREASED ACROSS VARIOUS SERVICES. Contract Description 2 PA ROUTED THROUGH NORMAL APPROVAL PROCESS. ETA TO CTB 12/1712G. Contract Type AGREEMENT Amount k $0.00 Renewable NO Automatic Renewal Grant IGA Department HUMAN SERVICES Department Ernail CM- HurnanServices@vveldgov.co rn Department Head Email CM-Human Services - De ptHe ad4we I dgov.c©rn County Attorney GENERAL COUNTY ATTORNEY EMAIL County Attorney Email CM- COU NTYATTORN EY@NELDG OV.COM Requested BOCC Agenda Date* 12/23/2020 Due Date 12/19/2020 Will a work session with BOCC be required?* NO Does Contract require Purchasing Dept. to be included? if this is a renewal enter previous Contract ID If this is art of a MSA enter MSA Contract ID Note: the Previous Contract Number and Master Services Agreement Number should be left blank if those contracts are not in OnBase COIttfaCt Date Effective Date Review Date* 06,/01 /2021 Renewal ©ate Termination Notice Period Contact Information Contact info Contact Name Purchasing Committed Delivery Date Contact Type Contact Email Expiration Date 07/3112021 Contact Phone 1 Contact Phone 2 Purchasing Approver Purchasing Approved Date CONSENT 12/14/2020 Approval Process Departrnent Head JAMIE ULR CH DH Approved Date 12/14/2020 Final Approval BOCC Approved BOCC Signed Date BOCC c 12/2112020 Originator CULLINTA 442 Finance Approver CONSENT Legal Counsel CONSENT Finance Approved ©ate Legal Counsel Approved Date 12/1412020 12O4i:2020 Tyler Ref # AG 122120 cord-rzA,e,4- V -14 3713 PRIVILEGED ,AND CONFIDENTIAL MEMORANDUM DATE: June 23, 2020 TO: Board of County Commissioners — Pass -Around FR: Jamie Ulrich, Director, Human Services RE: Agreement Amendment for Voiance Language Services, LLC Please review and indicate if you would like a work session prior to placing this item on the Board's agenda. Request Board Approval of the Department's Agreement Amendment with Voiance Language Services, LLC. The Department entered into an Agreement for Professional Services for translation and interpretation services, identified as Tyler ID 2019-3451, on July 31, 2019, for the term July.31, 2019 through July 31, 2020, with the option to extend annually upon written agreement for a total period not to exceed three years. The Department wishes to extend the agreement for the term of August 1, 2020 through July 31, 2021. There is no change to the scope of work or rate schedule. I do not recommend a Work Session. I recommend approval of this amendment and authorize Chair to sign. Approve Recommendation Mike Freeman, Chair Scott .James Barbara Kirkmeyer Steve Moreno, Pro-Tem Kevin Ross Schedule Work Session Pass -Around Memorandum; June 23, 2020 — (CMS 3743) 07/06`2 Other/Comments: Page 1 t4AcogO AGREEMENT AMENDMENT BETWEEN THE WELD COUNTY DEPARTMENT OF HUMAN SERVICES AND VOIANCE LANGUAGE SERVICES, LLC This Agreement Amendment, made and entered into day of between the Board of Weld County Commissioners, on behalf of the Weld County Services, hereinafter referred to as the "Department", and Voiance Language Servic the "Contractor". , 2020 by and part nt of Human LLC ereinafter referred to as WHEREAS the parties entered into an Agreement for 24 hour, 7 days a week, 365 days per year language interpretation and translation services (the "Original Agreement") identified by the Weld County Clerk to the Board of County Commissioners as document No. 2019-3451, approved on July 31, 2019. WHEREAS the parties hereby agree to amend the term of the Original Agreement in accordance with the terms of the Original Agreement and any previously adopted amendment, which is incorporated by reference herein, as well as the terms provided herein. NOW THEREFORE, in consideration of the premises, the parties hereto covenant and agree as follows: • The Original Agreement will end on July 31, 2020. • These Amendments, together with the Original Agreement, constitutes the entire understanding between the parties. The following additional changes are hereby made to the current Agreement: 1. Term This agreement is being renewed for a second full year term, for the period August 1, 2020 through July 31, 2021. • All other terms and conditions of the Original Agreement remain unchanged. IN WITNESS WHEREOF, the parties hereto have duly executed the Agreement as of the day, month, and year first above written. ATTEST. G � Weld you ty lerk the Board By: Deputy Clerk o the :oard COUNTY: BOARD OF COUNTY COMMISSIONERS WELD COUNTY, COLORADO Mike Freeman, Chair ` JUL O 6 2020 CONTRACTOR: Voiance Language Services, LLC 5780 N. Swan Road Tucson, AZ 85718 By: J. Austin Wade, Vice President Date: Jun 19, 2020 New Contract Request Entity Information Entity Name* Entity ID* VOIANCE LANGUAGE SERVICES LLC e00036475 Contract Name* VOIANCE LANGUAGE SERVICES LLC Contract Status CTB REVIEW ❑ New Entity? Contract 1D 3743 Contract Lead CULLINTA Contract Lead Email cullinta @ce_;veld.ca.us:cobbx.xl k atco weld.co.us Parent Contract ID 20193451 Requires Board Approval YES Department Project # Contract Description AGREEMENT AMENDMENT TO EXTEND THE TERM FROM AUGUST 1,. 2020 THROUGH JULY 31. 2021 Contract Description 2 Contract Type* AGREEMENT Amount* $0 00 Renewable* YES Automatic Renewal Grant ICA Department HUMAN SERVICES Department Email CM- HumanServices@weldgov cem Department Head Email CM-HumanSeTvices- DeptHead@weldgov.com County Attorney GENERAL. COUNTY ATTORNEY EMAIL County Attorney Email CM- COUNTYATTORNEY@WELD GOV.COM Requested BOCC Agenda Date* 07108/2020 Due Date 07/0412020 Will a work session with BOCC be required?* NO Does Contract require Purchasing Dept. to be included? if this is a renewal enter previous Contract ID If this is part of a MSA enter MSA Contract ID Note: the Previous Contract Number and Master Services Agreement Number should be left blank if those contracts are not m On6ase Contract Dates Effective Date. Review Date* 0 6101 /2021 Termination Notice Period Committed Delivery Date Renewal Date* CT31/2021 Expiration Date Contact Information Contact Info Contact Name Purchasing Purchasing Approver Approval Process Department Head JAMIE ULRICH DH Approved Date 06'2912020 Final Approval BOCC Approved BOCC Signed Date BOCC Agenda Date OT06 20220 Originator SNYDERKL Contact "Type Contact Email Finance Approver BARB CONNOLLY. Contact Phone 1 Contact Phone 2 Purchasing Approved Date Finance Approved Date 06230,,2G20 Tyler Ref # AG 07062€ Legal Counsel GABE KALOUSEK Legal Counsel Approved Date 06/3012020 RESOLUTION RE: APPROVE AGREEMENT FOR PROFESSIONAL SERVICES FOR TRANSLATION AND INTERPRETATION AND AUTHORIZE CHAIR TO SIGN - VOIANCE LANGUAGE SERVICES, LLC WHEREAS, the Board of County Commissioners of Weld County, Colorado, pursuant to Colorado statute and the Weld County Home Rule Charter, is vested with the authority of administering the affairs of Weld County, Colorado, and WHEREAS, the Board has been presented with an Agreement for Professional Services for Translation and Interpretation between the County of Weld, State of Colorado, by and through the Board of County Commissioners of Weld County, on behalf of the Department of Human Services, and Voiance Language Services, LLC, commencing June 1, 2019, and ending May 31, 2020, with further terms and conditions being as stated in said agreement, and WHEREAS, after review, the Board deems it advisable to approve said agreement, a copy of which is attached hereto and incorporated herein by reference. NOW, THEREFORE, BE IT RESOLVED by the Board of County Commissioners of Weld County, Colorado, that the Agreement for Professional Services for Translation and Interpretation between the County of Weld, State of Colorado, by and through the Board of County Commissioners of Weld County, on behalf of the Department of Human Services, and Voiance Language Services, LLC, be, and hereby is, approved. BE IT FURTHER RESOLVED by the Board that the Chair be, and hereby is, authorized to sign said agreement. The above and foregoing Resolution was, on motion duly made and seconded, adopted by the following vote on the 31st day of July, A.D., 2019., nunc pro tunc June 1, 2019. BOARD OF COUNTY COMMISSIONERS WELD COUNTY, COLORADO ATTEST: ds,„t4,.0 �;(,k, EXCUSED Barbara Kirkmeyer, Chair Weld County Clerk to the Board ,. BY: APP Deputy Clerk to the Board ounty At orney Date of signature: or/077161 Mike Freeman, Pro-Tem P. Conway t -K. James 7 cc,: HSD q- i&-i9 2019-3451 H R0090 0.ofYilear.it PRIVILEGED AND CONFIDENTIAL MEMORANDUM DATE: May 15, 2019 TO: Board of County Commissioners — Pass -Around FR: Judy A. Griego, Director, Human Services RE: Department of Human Services' (DHS) Translation and Interpretation Services Agreement with Voiance Language Services, LLC Please review and indicate if you would like a work session prior to placing this item on the Board's agenda. Request Board Approval of the Department's Translation and Interpretation Services Agreement with Voiance Language Services, LLC. The Department of Human Services (DHS) is seeking approval to contract for translation and interpretation services with Cyracom International, dba Voiance Language Services, LLC. The Department has a high demand for these services and requires additional service providers to meet the need. This company came highly recommended to DHS from the Weld County Regional Communications Center, who currently contracts with Voiance Language Services, LLC, and are satisfied with the services provided. This provider successfully serves many government entities throughout Colorado, and their approach to providing the services meets the demands of DHS. The term of the agreement is for one year, June 1, 2019 — May 31, 2020, with the opportunity to renew for an additional three years with consent from both parties. The additional details of the agreement are as follows: Services Rate Interpretation via Phone $0.65 per minute Interpretation via Video $0.95 per minute Translation Services Variable — dependent on the project. May be per word or per document. 2019-3451 Pass -Around Memorandum; May 15, 2019 — (ID 2674) Page 1 PRIVILEGED AND CONFIDENTIAL I do not recommend a Work Session. I recommend approval of this agreement. Sean P. Conway Mike Freeman, Pro-Tem Scott K. James Barbara Kirkmeyer, Chair Steve Moreno Approve Schedule Recommendation Work Session Other/Comments: Pass -Around Memorandum; May 15, 2019 — (ID 2674) Page 2 WELD COUNTY AGREEMENT FOR PROFESSIONAL SERVICES BETWEEN WELD COUNTY & VOIANCE LANGUAGE SERVICES, LLC TRANSLATION AND INTERPRETATION SERVICES sT THIS AGREEMENT is made and entered into this zel;/"/ day of , 2019, by and between the County of Weld, a body corporate and politic of the State of Colorado, b nd t u• ugh its Board of County Commissioners, whose address is 1150 "O" Street, Greeley, Colorado 81631 hereinafter referred to as "County," and Voiance Language Services, LLC, who whose address is 5780 N. Swan Road, Tucson, AZ 85718 hereinafter referred to as "Contractor". WHEREAS, County desires to retain Contractor as an independent Contractor to perform services as more particularly set forth below; and WHEREAS, Contractor has the ability, qualifications, and time available to timely perform the services, and is willing to perform the services according to the terms of this Agreement. WHEREAS, Contractor is authorized to do business in the State of Colorado and has the time, skill, expertise, and experience necessary to provide the services as set forth below; NOW, THEREFORE, in consideration of the mutual promises and covenants contained herein, the parties hereto agree as follows: 1. Introduction. The terms of this Agreement are contained in the terms recited in this document and in Exhibits A, B, and C which forms an integral part of this Agreement. Exhibit A -Scope of Services, Exhibit B -Rate Schedule, and Exhibit C -Sample Invoice are specifically incorporated herein by this reference. 2. Service or Work. Contractor agrees to procure the materials, equipment and/or products necessary for the Project and agrees to diligently provide all services, labor, personnel and materials necessary to perform and complete the Project described in Exhibit A. 3. Term. The term of this Agreement begins upon the date of the execution of this Agreement by County, and shall continue through and until Contractor's completion of the responsibilities described in Exhibit A. This contract may be automatically extended annually upon written agreement of both parties, for a total period not to exceed three years. 4. Termination. County has the right to terminate this Agreement, with or without cause on thirty (30) days written notice. Furthermore, this Agreement may be terminated at any time without notice upon a material breach of the terms of the Agreement. 5. Extension or Modification. Any amendments or modifications to this agreement shall be in writing signed by both parties. No additional services or work performed by Contractor shall be the basis for additional compensation unless and until Contractor has obtained written authorization and acknowledgement by County for such additional services. 6. Compensation/Contract Amount. Upon Contractor's successful performance of services and/or completion of projects, as outlined in the Scope of Work of Exhibit A, and County's acceptance of the same, County agrees to pay the amount set forth in the Rate Schedule of Exhibit B, in conjunction with the payment processes outlined in Exhibit B. County will not withhold any taxes from monies paid to the Contractor hereunder and Contractor agrees to be solely responsible for the accurate reporting and payment of any taxes related to payments made pursuant to the terms of this Agreement. 1 of 19 /9- ,3 �S! 7. Independent Contractor. Contractor agrees that it is an independent Contractor and that Contractor's officers, agents or employees will not become employees of County, nor entitled to any employee benefits from County as a result of the execution of this Agreement. Contractor shall perform its duties hereunder as an independent Contractor. Contractor shall be solely responsible for its acts and those of its agents and employees for all acts performed pursuant to this Agreement. Contractor, its employees and agents are not entitled to unemployment insurance or workers' compensation benefits through County and County shall not pay for or otherwise provide such coverage for Contractor or any of its agents or employees. 8. Subcontractors. Contractor acknowledges that County has entered into this Agreement in reliance upon the particular reputation and expertise of Contractor. Contractor shall not enter into any subcontractor agreements for the completion of this Project without County's prior written consent, which may be withheld in County's sole discretion. 9. Ownership. All work and information obtained by Contractor under this Agreement or individual work order shall become or remain (as applicable), the property of County. 10. Confidentiality. Contractor agrees to keep confidential all of County's confidential information. Contractor agrees not to sell, assign, distribute, or disclose any such confidential information to any other person or entity without seeking written permission from the County. Contractor agrees to advise its employees, agents, and consultants, of the confidential and proprietary nature of this confidential information and of the restrictions imposed by this agreement. 11. Warranty. Contractor warrants that the services performed under this Agreement will be performed in a manner consistent with the standards governing such services and the provisions of this Agreement. Contractor further represents and warrants that all services shall be performed by qualified personnel in a professional and workmanlike manner, consistent with industry standards, and that all services will conform to applicable specifications. 12. Acceptance of Services Not a Waiver. In no event shall any action by County hereunder constitute or be construed to be a waiver by County of any breach of this Agreement or default which may then exist on the part of Contractor. Acceptance by the County of, or payment for, the services completed under this Agreement shall not be construed as a waiver of any of the County's rights under this Agreement or under the law generally. 13. Insurance and Indemnification. Contractor shall procure at least the minimum amount of automobile liability insurance required by the State of Colorado for the use of any personal vehicle. Proof of said automobile liability insurance shall be provided to County prior to the performance of any services under this Agreement. 14. Professional Liability (Errors and Omissions Liability) The policy shall cover professional misconduct or lack of ordinary skill for those positions defined in the Scope of Services of this contract. Contract Professional shall maintain limits for all claims covering wrongful acts, errors and/or omissions, including design errors, if applicable, for damage sustained by reason of or in the course of operations under this Contract resulting from professional services. In the event that the professional liability insurance required by this Contract is written on a claims -made basis, Contract Professional warrants that any retroactive date under the policy shall precede the effective date of this Contract; and that either continuous coverage will be maintained or an extended discovery period will be exercised for a period of two (2) years beginning at the time work under this Contract is completed. Minimum Limits: Per Loss Aggregate $ 1,000,000 $ 2,000,000 2of19 15. Indemnity. The Contractor shall defend, indemnify and hold harmless County, its officers, agents, and employees, from and against injury, loss damage, liability, suits, actions, or claims of any type or character arising out of the work done in fulfillment of the terms of this Contract or on account of any act, claim or amount arising or recovered under workers' compensation law or arising out of the failure of the Contractor to conform to any statutes, ordinances, regulation, law or court decree. 16. Non -Assignment. Contractor may not assign or transfer this Agreement or any interest therein or claim thereunder, without the prior written approval of County. 17. Interruptions. Neither party to this Agreement shall be liable to the other for delays in delivery or failure to deliver or otherwise to perform any obligation under this Agreement, where such failure is due to any cause beyond its reasonable control, including but not limited to Acts of God, fires, strikes, war, flood, earthquakes or Governmental actions. 18. Compliance with Law. Contractor shall strictly comply with all applicable federal and State laws, rules and regulations in effect or hereafter established, including without limitation, laws applicable to discrimination and unfair employment practices. 19. Non -Exclusive Agreement. This Agreement is nonexclusive, and County may engage or use other Contractors or persons to perform services of the same or similar nature. 20. Entire Agreement/Modifications. This Agreement including the Exhibits attached hereto and incorporated herein, contains the entire agreement between the parties with respect to the subject matter contained in this Agreement. This instrument supersedes all prior negotiations, representations, and understandings or agreements with respect to the subject matter contained in this Agreement. This Agreement may be changed or supplemented only by a written instrument signed by both parties. 21. Fund Availability. Financial obligations of the County payable after the current fiscal year are contingent upon funds for that purpose being appropriated, budgeted and otherwise made available. Execution of this Agreement by County does not create an obligation on the part of County to expend funds not otherwise appropriated in each succeeding year. 22. Employee Financial Interest/Conflict of Interest — C.R.S. §§24-18-201 et seq. and §24-50-507. The signatories to this Agreement state that to their knowledge, no employee of Weld County has any personal or beneficial interest whatsoever in the service or property which is the subject matter of this Agreement. 23. Severability. If any term or condition of this Agreement shall be held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, this Agreement shall be construed and enforced without such provision, to the extent that this Agreement is then capable of execution within the original intent of the parties. 24. Governmental Immunity. No term or condition of this contract shall be construed or interpreted as a waiver, express or implied, of any of the immunities, rights, benefits, protections or other provisions, of the Colorado Governmental Immunity Act §§24-10-101 et seq., as applicable now or hereafter amended. 25. No Third -Party Beneficiary. It is expressly understood and agreed that the enforcement of the terms and conditions of this Agreement, and all rights of action relating to such enforcement, shall be strictly reserved to the undersigned parties and nothing in this Agreement shall give or allow any claim or right of action whatsoever by any other person not included in this Agreement. It is the express intention of the undersigned parties that any 3of19 entity other than the undersigned parties receiving services or benefits under this Agreement shall be an incidental beneficiary only. 26. Board of County Commissioners of Weld County Approval. This Agreement shall not be valid until it has been approved by the Board of County Commissioners of Weld County, Colorado or its designee. 27. Choice of Law/Jurisdiction. Colorado law, and rules and regulations established pursuant thereto, shall be applied in the interpretation, execution, and enforcement of this Agreement. Any provision included or incorporated herein by reference which conflicts with said laws, rules and/or regulations shall be null and void. In the event of a legal dispute between the parties, Contractor agrees that the Weld County District Court shall have exclusive jurisdiction to resolve said dispute. 28. Public Employment Retirement Program. Contractor is responsible for notifying Weld County of any previous participation in the Colorado Public Employee Retirement Program. Contractor must notify Weld county of the most recent employment for a PERA contributing employer. 29. Public Contracts for Services C.R.S. §8-17.5-101. Contractor certifies, warrants, and agrees that it does not knowingly employ or contract with an illegal alien who will perform work under this contract. Contractor will confirm the employment eligibility of all employees who are newly hired for employment in the United States to perform work under this Agreement, through participation in the E -Verify program or the State of Colorado program established pursuant to C.R.S. §8-17.5-102(5)(c). Contractor shall not knowingly employ or contract with an illegal alien to perform work under this Agreement or enter into a contract with a subcontractor that fails to certify with Contractor that the subcontractor shall not knowingly employ or contract with an illegal alien to perform work under this Agreement. Contractor shall not use E -Verify Program or State of Colorado program procedures to undertake pre -employment screening or job applicants while this Agreement is being performed. If Contractor obtains actual knowledge that a subcontractor performing work under the public contract for services knowingly employs or contracts with an illegal alien Contractor shall notify the subcontractor and County within three (3) days that Contractor has actual knowledge that a subcontractor is employing or contracting with an illegal alien and shall terminate the subcontract if a subcontractor does not stop employing or contracting with the illegal alien within three (3) days of receiving notice. Contractor shall not terminate the contract if within three days the subcontractor provides information to establish that the subcontractor has not knowingly employed or contracted with an illegal alien. Contractor shall comply with reasonable requests made in the course of an investigation, undertaken pursuant to C.R.S. §8-17.5-102(5), by the Colorado Department of Labor and Employment. If Contractor participates in the State of Colorado program, Contractor shall, within twenty days after hiring an new employee to perform work under the contract, affirm that Contractor has examined the legal work status of such employee, retained file copies of the documents, and not altered or falsified the identification documents for such employees. Contractor shall deliver to County, a written notarized affirmation that it has examined the legal work status of such employee, and shall comply with all of the other requirements of the State of Colorado program. If Contractor fails to comply with any requirement of this provision or of C.R.S. §8-17.5- 101 et seq., County, may terminate this Agreement for breach, and if so terminated, Contractor shall be liable for actual and consequential damages. Except where exempted by federal law and except as provided in C.R.S. § 24-76.5-103(3), if Contractor receives federal or state funds under the contract, Contractor must confirm that any individual natural person eighteen (18) years of age or older is lawfully present in the United States pursuant to C.R.S. § 24-76.5-103(4), if such individual applies for public benefits provided under the contract. If Contractor operates as a sole proprietor, it hereby swears or affirms under penalty of perjury that it: (a) is a citizen of the United States or is otherwise lawfully present in the United States pursuant to federal law, (b) shall produce one of the forms of identification required by C.R.S. § 24-76.5-101, et seq., and (c) shall produce one of the forms of identification required by C.R.S. § 24- 76.5-103 prior to the effective date of the contract. 4of19 30. Acknowledgment. County and Contractor acknowledge that each has read this Agreement, understands it and agrees to be bound by its terms. Both parties further agree that this Agreement, with the attached Exhibits A and B, is the complete and exclusive statement of agreement between the parties and supersedes all proposals or prior agreements, oral or written, and any other communications between the parties relating to the subject matter of this Agreement. IN WITNESS WHEREOF, the parties hereto have duly executed the Agreement as of the day, month, and year first above written. COUNTY: ATTEST: x/41 sve, BOARD OF COUNTY COMMISSIONERS Weld o my Clerk to the Bard_♦. ... WELD COUNTY, COLORADO By: Deputy Cle Mike Freeman, Pro-Tem JUL 3 2p jg CONTRACTOR: Voiance Language Services, LLC 5780 N. Swan Road, Tucson, AZ 85718 By: J. Austin Wade, Vice President Date: May 23, 2019 5of19 EXHIBIT A — SCOPE OF WORK I. Overview Voiance Language Services, LLC shall provide 24 hour, 7 days a week, 365 days per year language interpretation and translation services to the authorized users of Weld County Department of Human Services (WCDHS). These services will be provided in multiple formats, to include: phone, video, and written. II. Requirements The following requirements shall apply to all services: 1. Contract Professional must be HIPAA compliant at all times. 2. Contract Professional shall be in complete compliance with all regulations governed by the Consumer Financial Protection Bureau. 3. Contract Professional shall meet with appropriate personnel from the County (either in person or electronically) to establish direct phone numbers for services. These phone numbers may be separated according to the specific divisions within the WCDHS. Prior to implementation, Contract Professional shall confirm the number setup with appropriate personnel from the County. If the establishment of the phone numbers needs adjustment to properly meet the needs of WCDHS, Contract Professional shall work to meet the needs anytime throughout the duration of the agreement. 4. Telephone services shall not require additional equipment other than the use of a standard landline phone and/or a cell phone. 5. Video services shall not require additional equipment other than the use of any Android and/or iOS operating device and an internet connection. 6. All services shall be free from any disruptive background noise. 7. Contract Professional shall maintain or reduce call connection time averages in compliance with industry standards. 8. Contract Professional shall provide a monthly report of average time, minimum time, and maximum time that calls were in queue for all divisions of WCDHS. 9. Contract Professional shall provide a monthly report of average length of time required to process calls, as well as, the minimum and maximum length of time required to process calls. 10. Contract Professional shall retain accurate call logs, which contain the following information at a minimum. These call log records shall be accessible either on demand via an email request from WCDHS, or available online. The details included in the call logs shall include: a. Call date b. Call duration c. Connection wait time d. Division/account of WCDHS which initiated the call e. Language of service provided f. Total cost of the call All records shall be held for the duration of this contract, and for one year thereafter. 6of19 III Service Types County intends to contract for the following service types a Phone Interpretation three-way calling between interpreter, an English-speaking WCDHS staff member, and the WCDHS's non-English speaking client b Video Interpretation video chat that mirrors the details of phone interpretation with the added visual aspect This service includes access to American Sign Language (ASL) c Translation Translation of written materials, software, websites, and other media In conjunction with the listed requirements and service types listed above, Contract Professional agrees to provide all quality level of services as communicated in the company brochures listed as part of Exhibit A —Scope of Work, in the following pages 7of19 10) VOIANCE a CyraCom International company 9 k Natalia, an Interpreter in our Tucson center EXHIBET A - SCOPE OF WORK Your Staff can Exoect ConsistentlyHigh Quality Certified Intersreters Who enjoys inconsistent experiences? Whether it's your coffee shop or your favorite brand of shoes, they get your business because you can expect a certain standard every time. Likewise, we believe consistent quality leads to increased staff adoption and compliance with language access programs, because they're confident in the experience they'll receive. Because most other remote interpretation companies provide little or no interpreter training, your staff may have experienced inconsistent quality in the past. So instead of recruiting interpreters with various levels of experience or training, we certify employee interpreters with extensive training and testing. Interpreter Pre -Hire Requirements 1. High School Diploma or equivalent. 2. Language assessment. 3. In-depth screening interview. 4. Three -step Interpreter Qualification Test. 5. Background checks and security measures, including OIG/ GSA and E -Verify. Extensive Training in our Interpreter Certification Program Our certification training programs are led by dedicated trainers - teams of qualified instructors, training assistants, and interpreter coaches. Our certification program includes three times the amount of training that is typical in the industry. Our 120 -hour program is longer than current medical interpretation certifications, which typically require 40 hours of training. Week 3 of our training program takes instructors, students, and experienced interpreter mentors onto the call center floor, where interpreter candidates take calls under the direct supervision and tutelage of dedicated interpreter coaches. Failure to demonstrate mastery of interpreter training competencies results in disqualification from the program. Delivering You Consistent Quality with Ongoing Monitoring Interpreter team supervisors and dedicated quality monitoring staff randomly monitor each employee interpreter 12 times a month for proficiency in language and interpreting skills, as well as adherence to our protocols and best practices. Failure to meet expectations in quality monitoring sessions can result in a range of consequences including coaching, retraining or termination. We do not record calls. Our quality monitoring procedures ensure that interpreters follow our standards. Voiance Typical 40 HOURS 120 HOURS 8 of 19 0,) VOIANCE d CyraC.om International company Connecting to Competitors a) U O O O U Make Your Clients and Wait Less, Connect More Staff Ha 3 o'er Is your Average Handle Time too long? Your staff may be wasting time repeatedly entering the same account numbers and languace requests on every call. Our streamlined connections take up to nearly a minute off most calls. Compare us to the competition: - vi Client dials a 1-800 number 1 Speed dial, IVR answers instantly 1/4 1 Wait for a 2 live operator to answer \r, 2 Account auto -authentication via ANIs 3 Select from top language list Enter account number Enter .; account PIN Connect to an interpreter in 15 seconds on average 4 Wait to be connected to an interpreter Connecting to Voiance includes auto - authentication for account information, no live operator unless requested, and Voiance's 15 -second average connection time. Does time spent on hod for an interpreter feel like an eternity? We want to lower your agent and customer wait time and make your interpreter calls shorter. Vost Interpretation providers rely on at-home interpreters who can make their own schedule; that doesn't guarantee total coverage. Their interpreters are also paid per minute, earning more the longer they stay on the phone - that's incentive for your calls to last longer. Switch to Voiance and experience what it's like to receive timely, eff cient service from interpreters who are paid the same regardless of the length of calls. Learn more www.voiance.com 9 of 19 Certified uality 9001:. OO8, 13611:2014, 17100:2015 Quai ty Management System Guide ines for Community interpreting Transiat on Serfces 10) VOIANCE a CyraCom International company Do You Want Continuous Im Keep Excelling with your Dedicated Account Manager You'll have personal support from an Account Vanacer, who acts as a personal language services consultant. If you have any questions, you know who to call. • Proactive engagement and quarterly reviews, plus invitations to regional roundtables and other Vo!ance events. • In-depth knowledge of contact center operations gained from our own contact centers and working with Fortune 500 companies. • Active involvement in responding to feedback - we improve our service based on what you tell us. srovement? So Do We. Track and Refine your Usage with Online Reporting and Account Management Our online reporting system provides clients with quick access to their call and usage data. Monitor all interpretation activity with over 25 available call detail reports, including fully customized, interactive reports. • Gain granular visibility into language usage and performance. • View reports by location or department. • Export reports, create pins, or pay invoices. Get Answers Fast with Client Services Our Client Services team is available 24/7 to solve any client need. �a�able 24/2��,cs P s Metro Areas 4ofthe Top 5 We hold contracts with some of the top organizations in major industry verticals, as well as government agencies in top metro areas. Health Insurers 4ofthe Top 5 Learn more a' www.voiance.com 2016 Copyrigr.:. vaance cdnguage Services. i.LC. Ai! Rights Reserved. 10 of 19 Auto Insurers 2 of the Top 5 Certified •uality Banks 4ofthe Top 5 it) VOIANCE a CyraCom International company Phone & Video Interpretation Translation & Localization Services Available On -Site Interpretation t Language Assessment & Interpreter Training Voiance provides a comprehensive portfolio of interpretation and translation services to clients in business, government, financial services, and insurers. 1nified PhnnP -yid Video Interpretation Platform: Whether you want to connect via voice or video, you pay the same rate and connect to the same technology and interpreters. Phone interpretation is a three-way call between our interpreter, an English-speaking representative of the client, and that client's non-English speaking client. We bill by the minute, operate 24/7, and support hundreds of languages. Video interpretation is the video -chat equiva- lent of phone interpretation. Vany clients are increasingly considering a combination of video and phone solutions as a highly - effective and less expensive alternative to on -site interpretinc. Our video interpretation includes more than 20 of the most client -de- manded languages including American Sign Languace (ASS). Translation and Localization. We translate written materials, software, websites, or other media for our clients' linguistically diverse cli- ents. Charges for these services are per -word or per -document. We can help you meet your Accessibility needs by providing Braille and large print documents. We will also assist you in following Section 508 regulations for your website and multimedia products. Learn more a. www.voiance.com On -Site Interpretation: Also called "in person interpreting," this modality requires the in- terpreter to be physically present. It is billed by the hour and may sometimes have a minimum of one or two hours. The Company coordinates and manages On -site interpreta- tion programs for clients as an effective, less costly alternative to managing these programs internally. Some clients may prefer on -site interpretation where sensitive information or situations may be involved. Language Assessment and Interpreter Training: Voiance can test its clients' new or existing bilingual staff to determine how fluently they speak both of their languages. We also test whether bilingual staff members can act as interpreters and provides interpreter skills training classes for client employees. 11 of 19 Wish Your Staff Looked Forward to Calling Interpreters? Staff may be reluctant to request an interpreter if they experienced poor or inconsistent interpretation quality in the past. Our standardized nterpreter training creates confidence for your staff - they can expect consistent quality when calling Voiance. In contrast, most other languuge interpretation providers offer little or no training for interpreters. The Company's over 1,600 employee interpreters in the US have received 120 hours of initial, in -person training in US contact centers — three times longer than is typical in the language service industry. In training, interpreters learn business terminology, preparing them for insurance, banking, utility, government, and similar calls. Valance's ASL Video Interpretation is compliant with the Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act. Our ASL interpreters are qualified to take your call. They are Nationally certified (RID) and state -licensed with S+ years of interpreting experience and are trained in best practices for and effective video interpreting protocol. While most other providers primarily use at-home or offshore interpreters, our interpreters work in the largest network of large-scale interpreter contact centers which are also ISO Certified. Experience exceptional video and voice quality through US telecom networks and noise -control technology. Contact Voiance today to discuss how we can improve your language services program. Phone: (800) 742-9080, ext. 1 I info@voiance.com I www.voiance.com Mailing :address: Voiance 15780 North Swan Road I Tucson, Arizona 85718 120 1600+ hours of employees training VOIANCE® CyraCom International company Video Interpretation Voiance is a divsion of CyraCom, and the Company offers Video Interpretation to help businesses and government agencies eliminate language barriers via video. Voiance operates 24/7 and supports hundrecs of lancuages. Experience a new level of confidence in your interpretation services - see and hear the difference with the our trained interpreters in US contact centers. Voiance Interpreter App Turn your iPad, tablet, or smartphone into a mobile interpreter! Use your Voiance account to access more than 20 languages over video and hundreds of languages over audio. The app is available on Android and i0S devices. Purchase or lease Voiance's iPad Cart solution to let providers securely position iPads directly in front of the customer. Voiance Web Portal Using your organization's preferred equipment, access Video Interpretation through any computer with a web cam and Internet connection. Users with a Voiance account can log in to the online portal through any web browser. 20+ Languages Over Video Connect to live video interpreters for over 20 languages. • American Sign Language • Amharic • Arabic • Armenian • Bengali • Burmese • Cambodian • Cantonese • Farsi • French • Haitian Creole • Hindi • Japanese • Karen • Korean • Mandarin • Nepali • Polish 3m Voiance`s laptop and iPad Video Interpretation carts for lease or sale. • Punjabi • Brazilian Portuguese • Russian • Somal. • Spanish • Tagalog/Filipino • Vietnamese Access the Voiance Interpreter app from a number of mobile devices Learn more at www.voiance.com C) 2015 �opyright. h. )once. All i;,ci; its Reserved. 13 of 19 I?) VOIANCE a CyraCom International company Language List Our lancuage list contains lancuages coded into our calling platform. When entering the corresponding code while calling Voiance, the ca will route to the interpreter queue for that language. The availability of interpreters for some ess- frequently-used languages may vary, and increased requests for languages help us gauge demand and may influence interpreter staffinc changes. If an interpreter for the language you are looking for is not currently available, your call will route to Client Services for further assistance. Acho i (Sudan -Uganda) Afghan Afrikaans Akan Akateko Akla n Albanian Amharic (Ethiopia) Apache Arabic Armenian Armenian (Eastern) Armenian (Western) Ashanti Assyrian Azerbaijani Bahasa/Brunei Baluchi Bambara Banda Banci 3asque 3assa Belorussian Bemba (Zambia) Bengali Leam more at www.voiance.com Berber Bhutanese/ Dzong kha Bicol Bora na Bosnian Brazil -Portuguese Bulgarian Burmese Cakchiquel Cambodian Cantonese Cape Verdean Catalan Cebuano Chaldean Cha morro Chao Chow Chavacano Cherokee Chichewa Chin Chin (Falam) Chin (Hakha) Chin (Matu) Chin (Tedim) Chin (Zophei) Chui Chow Chungshan Chuukese Cree Creek Crioulo Croatian Czech Dakota Danish Dari (Afghanistan) Dinka (Sudan) Dutch Ebon Edo Egyptian Arabic Eritrean Esperanto Estonian Ethiopian Ewe Fanti Fars i Fijian Filipino Finnish Fon Foochow French French Cajun French Canadian 14 of 19 French Creole Frisian Fukienese Fulani Fuzhou Ga Gaddang Gaelic Gallinya Gana Garri Georgian German G re bo Greek Guamanian Guarani Gujarati Gulf Arabic Gwa Haitian Creole Hakka Hamer -Banc Hausa Hawaii Creole Hebrew Hindi Hindko Hindustani VOIANCE a CyraCom International company H mong Hokkien Huizhou Hunanese Hungarian banag bo Icelandic ocano Ilonggo Indonesian nupiaq Iraqi Arabic Italian Jakartanese Jamican English Creole(Patois) Japanese Jarai Javanese Julia Kachchi Kamba Kanjoba Kannada Karen Ka re n n i/Kaya h Kazakh Khamu Khmer Kikuyu Ki nya/Rwanda Kirghiz Kirundi Kiswahi i Kizigua Kongo ^ncri? www.voiance.com Korean Krahn Krio Kru/Krumen Kunama Kurdish Kurdish (Badini) Kurdish (Kurmanji) Kurdish (Sorani) La kota Lao Latvia n Levantine Arabic ILL nga a Lithuanian Loma Luganda Luo Maay Somali Macedonian Magahi Maithili Malagasy Malay IVa ayalam Malinke Mam IVandarin lN'andingo Mandinka Mankon Marathi Marsha ese Maya Mende Mien M M Ina irpuri ixteco M ixteco Alto Mixteco Bajo M izo Mo a/Mossi Mo dovan Mongolian Montagnard Dega/Mon-Khmer Montenegrin Moroccan Arabic Nahuat N anjing Navajo Ndebe e Neapolitan Nepali Nigerian Enc I ish Pidgin Norwegian Nuer (Sudan) Oromo (Ethiopia) Pa uan Pampango Pangasinan Papiamento Pashto (Afghanistan) Persian Pidgin English Pohnpeian Polish Polynesian Portuguese 150119 Portuguese Creole Pothohari Pu aar Punjabi Purepecha/ Tarasco Quechua Quiche Rohingya Romani Romanian Russian Samoan Saudi Arabic Senega ese Serbian Serbo-Croatian Shang hainese Sichuan/ Szec h u a n Sicilian Sindi Sinha a Slovak Slovakian Slovenian Somali Soninke Soninke (Sa ra h u e h) Soninke (Sarakole) Spanish Suchown Sudanese Arabic Susu/Soso Swahili it) VOIANCE. CyraCom International company Swahili (Kibajuni) Swedish Sylheti Tadzhik Taechew Tagalog Taiwanese Tamil Telugu Tem ne Thai Tibetan Tigrigna (Eritrea) Tohono O'Odham Toisan Toishanese Tongan Triqui Tru kese/Ch u u kese Tshiluba Turkish Tw i Ukrainian Urdu Uzbek Vietnamese Visayan Waray-Waray Welsh Wo of Wu Wuxinese Xhosa Yapese Yemeni Arabic Yiddish Yoruba Yucateco Yugoslavian Yupik Zamba Zande Za poteco Zarma Zo m i Zulu Contact Voiance Contact Voiance today to discuss how we can improve your language services program. Phone: 866-742-9080 I Fax: (520) 745-9022 info@voiance.com www.voiance.com Mailing Address: Voiance 5780 North Swan Road I Tucson, Arizona 85718 1 b of 19 Learn more at www.voiance.com EXHIBIT B - RATE SCHEDULE AND PAYMENT PROCESSES I Overview Voiance Language Services, LLC shall invoice WCDHS based on the rates set forth in this contract, according to the specific services used Contract Professional shall provide WCDHS monthly invoices with associated call detail report statements within one week of the end of the month II Monthly Invoice Details Monthly invoices should include the following details 1 Date of invoice 2 The division using the service and phone number used (determined after working with WCDHS to identify division specific numbers) 3 Date of individual calls, duration of calls, and the name of the WCDHS staff making the call 4 Rate for each call 5 Language provided 6 Sum total for each invoice III Rates WCDHS will only pay for the amount of minutes used, no matter the format of service provided 1 Phone Service Rates $0 65 per minute, The rate applies to all Languages, 24/7/365 2 Video Service Rates $0 95 per minute, The rate applies to all Languages in which video service is provided (including American Sign Language), 24/7/365 3 Translation Service Rates Translation rates will be dependent on the specific project and will be charged per -word or per -document (more specifics are outlined further below) In conjunction with the listed monthly invoice details and rates listed above, Contractor agrees to provide all quality level of services as communicated in the company brochure listed as part of Exhibit B — Rate Schedule and Payment Processes, in the following pages 17 of 19 IBIT B - RATE SCHEDULE AND PAYMENT PROCESSES 40) VOIANC a CyraCom International company We operate a unifies telephonic vireo interpretation platform, o-ering equally -priced access to either modality depending on user preference. NASPO Contract Pricing Phone Interpretation options offer significant cost savings over traditional, on -site interpretation: Only pay for the number of minutes you use. a Fat fee across all languages, 24/7/365. A separate Services Agreement will be required for: Video Remote Interpretation (VRI) supporting American Sign Language, $0.95 cents per minute, 24/7 availability. Document translation services pricing varies by language. See attached TRANSLATION PRICING TABLE. ow Interpretation Should Be. Consider Voiance an extension of your client experience- more than just a 3rd party vendor. Next Steps l., Discuss four oats re a uirements� and timeline. f set to streathi ne/0ptirnite`Wurit0hnectidn process: 3. Changethetoll-free number your staff dials. Joe Whittington S t to Cor tra is 1V1 er. ate Contracts Adqngger n St ... s >_... ,., <� �.w, _...,,.:., .•.. � i1. .^_.,. w ....o ...; ,,.. ,_.,.; „`. ,;yw-.;+. m_ •+. �. .a_. . ° .+,:.: six: 866-742-9080 Ext 4467 866-742-9080 Ext 4467 j\AMittir.igton.....yoiance.com jwhitting.i.toh@voia.nce.com Pictured: The interior of CvraCom's 12,000 square foot interpreter contact center in Las Cruces, NM. Translation and focalization Voiance provides translation and localization projects in final formats, ready to be dropped off, published, or posted online without additional development. • ISO certified translation process. • Clear, concise, culturally relevant messaging. Translation Service Pricing- Further savings may be obtained depending on total volumes, content type, languages selected and frequency of projects. Language --* Per Word Rate - Standard Content - New Word —4 Per Word Rate -100% Translation Memory Match ri, Per Word Rate - Translation Memory Repeated Text I-4 Per Word Rate - Fuzzy Translation Memory Match (85%-99%) Afrikaans $0.25 $0.06 $0.08 $0.17 Albanian S0.17 $0.04 $0.06 $0.11 Amharic $0.22 $0.06 $0.07 $0.15 Arabic $0.19 $0.05 $0.06 $0.13 Armenian $0.15 $0.04 $0.05 $0.10 Azerbaijani $0.25 $0.06 $0.08 $0.17 Azeri $0.27 $0.07 $0.09 $0.18 Belarusian $0.20 $0.05 $0.07 $0.13 Bengali $0.22 $0.06 50.07 $0.15 Bosnian $0.18 $0.05 $0.06 $0.12 Bulgarian $0.18 $0.05 $0.06 $0.12 Burmese $0.22 $0.06 $0.07 $0.15 Cambodian $0.21 $0.05 $0.07 $0.14 Catalan $0.24 $0.06 $0.08 $0.16 Chinese (Simplified) $0.13 $0.03 S0.04 $0.09 Chinese (Traditional) $017 $0.04 $0.06 50.11 Croatian $0.19 $0.05 $0.06 $0.13 Czech $0.18 $0.05 $0.06 $0.12 Danish 50.23 $0.06 $0.08 $0.15 Dari $0.21 $0.05 $0.07 $0.14 Dutch $0.21 $0.05 $0.07 $0.14 Estonian 50.20 $0.05 $0.07 $0.13 Farsi $0.21 $0.05 $0.07 $0.14 Finnish $0.23 $0.06 $0.08 $0.15 Flemish $0.23 $0.06 $0.08 $0.15 French (European) $0.18 $0.05 $0.06 $0.12 French (Canadian) S0.18 $0.05 $0.06 $0.12 Gaelic $0.25 $0.06 50.08 $0.17 Georgian $0.25 $0.06 $0.08 $0.17 German $0.18 $0.05 $0.06 $0.12 Greek $0.20 $0.05 $0.07 $0.13 Gujarati $0.20 $0.05 $0.07 $0.13 Haitian Creole $0.22 $0.06 $0.07 $0.15 Hebrew $0.20 $0.05 $0.07 $0.13 Hindi $0.20 $0.05 $0.07 $0.13 Hmong $0.25 $0.06 $0.08 $0.17 Hungarian $0.18 $0.05 $0.06 $0.12 Icelandic $0.29 $0.07 $0.10 $0.19 Indonesian $0.23 $0.06 $0.08 $0.15 Italian $0.16 $0.04 $0.05 $0.11 Japanese $0.20 $0.05 $0.07 $0.13 Javanese $0.2.5 $0.06 $0.08 $0.17 Kannada $0.25 $0.06 $0.08 $0.17 Kazakh $0.25 $0.06 $0.08 $0.17 Korean $0.18 $0.05 S0.06 $0.12 Kurdish $0.25 $0.06 $0.08 $0.17 Kyrgyz $0.25 $0.06 $0.08 $0.17 Laotian $0.22 $0.06 $0.07 $0.15 Latin $0.25 $0.06 $0.08 $0.17 Latvian $0.20 $0.05 $0.07 $0.13 Lithuanian $0.18 $0.05 $0.06 S0.12 Macedonian $0.20 $0.05 $0.07 $0.13 Malay $0.23 $0.06 $0.08 $0.15 Marathi $0.20 $0.05 $0.07 $0.13 Moldavian $0.25 $0.06 $0.08 $0.17 Nepali $0.25 $0.06 $0.08 $0.17 Norwegian $0.23 $0.06 $0.08 $0.15 Nyanja $0.25 $0.06 $0.08 $0.17 Pangasinan $0.25 $0.06 $0.08 $0.17 Punjabi $0.20 $0.05 $0.07 $0.13 Pashto $0.25 $0.06 $0.08 $0.17 Pohnpeian $0.27 $0.07 $0.09 $0.18 Polish $0.18 $0.05 $0.06 $0.12 Portuguese (Brazilian) $0.17 $0.04 $0.06 $0.11 Other Services $65 - Translation Hourly Rate (Review, Glossary Translation) $65 - Initial Source Language Glossary & Style Guide Creation $60 - Post -Translation DTP Format & QA Hourly Rate $60 - Complex Multi-lingual DTP Hourly Rate $70 -Graphics Localization $80 - Multimedia Translation Integration 7% - Project Management (Based on a % of total budget if greater than one hour) $100 - Project Minimum - All languages Portuguese (European) $0.18 $0.05 $0.06 $0.12 Punjabi $0.20 $0.05 $0.07 $0.13 Romanian $0.18 $0.05 $0.06 $0.12 Russian $0.18 $0.05 $0.06 $0.12 Samoan $0.27 $0.07 $0.09 $0.18 Serbian $0.18 $0.05 $0.06 $0.12 Serbo- Croatian $0.18 $0.05 $0.06 $0.12 Sinhalese $0.27 $0.07 $0.09 $0.18 Slovak $0.20 $0.05 $0.07 $0.13 Slovene $0.20 $0.05 $0.07 $0.13 Somali $0.21 $0.05 $0.07 $0.14 Sotho $0.22 $0.06 $0.07 $0.15 Spanish $0.13 $0.03 $0.04 $0.09 Swahili $0.22 $0.06 $0.07 $0.15 Swedish $0.23 $0.06 $0.08 $0.15 Tagalog $0.20 $0.05 $0.07 $0.13 Tajik $0.25 $0.06 $0.08 $0.17 Tamil $0.20 $0.05 $0.07 $0.13 Telugu S0.20 $0.05 $0.07 $0.13 Thai $0.20 $0.05 $0.07 $0.13 Tigrinya $0.25 $0.06 $0.08 $0.17 Trukese $0.2.5 $0.06 $0.08 $0.17 Turkish $0.20 $0.05 $0.07 $0.13 Turkmen $0.25 $0.06 $0.08 $0.17 Ukrainian $0.18 $0.05 $0.06 $0.12 Urdu $0.20 $0.05 $0.07 $0.13 Uzbek $0.25 $0.06 $0.08 $0.17 Vietnamese $0.18 $0.05 $0.06 $0.12 Welsh $0.27 $0.07 $0.09 $0.18 Yao $0.25 $0.06 $0.08 $0.17 Yiddish $0.25 $0.06 $0.08 $0.17 Zulu $0.27 $0.07 $0.09 $0.18 -Translation Rates above relate to standard content (general informational, consumer -targeted or mildly technical content). Content of a more complex nature (complex medical, advertising ropy or highly -technical) may be subject to a higher Translation Rate. -Valance grill alv✓ays try to accommodate the fastest turn -around time for its customers. However in rare roses with extremely tight turn -around times, a rush fee of 15% of the project value may be tequested -The :-ansiarrar; Memory Match Categories sug cst;J ,�,;•.✓;° ate �? ; �, rrn n., rr•: ,�r;�r:t:s ,:f.::�1: n t;,. : �s depending 't � y ,-'; y T ?7:,.,, ,, � cc°. VO?a � � c. c.:. 1 n1i:r, u, ;he .Jnt�rr', ht, t r.� and ratUs o an tegrttJ Translation ?:.,,,,c• a -?he prices ;Ibt)W are t;rovlde'd CIS J srartit?g point fur cii;mnlers :'girth-'ccasionrl need "fins:awn ,erv!ces. Lust mers needing work at steady ;nrer✓uls Jnct vOi'LM !Heel.) +n,,ly palily far additillMil d?icOunt u?? Jll far rcire 19 of 19 Learn more at www.voiance.com EXHIBIT C - SAMPLE INVOICE OPI Invoice Detail CUSTOMER Voiance Sample Customer INVOICE 444444 INVOICE DATE 2/28/2018 BILLING START 2/1/2018 BILLING END 2/28/2018 RUN TIME 3/22/2018 9 39 14 AM RUN BY Sample Data Account Line No Type Description 10000 OPI Over the phone interpretation Rate Quantity Amount $2 00 12,396 $24,792 00 123456789 Sample Account 1111 InterpreterNo Rate Minutes Amount Disc Rate Disc Amt Client Id Department No _2/1/2018_12 15 17 AM Spanish__-- _ _ —296547_ — __—$2 00 __ _- _8__ $16 00_ - -$2 00- -$0 00-- _ K09095-- - _0005104B 2/1/2018 5 30 48 AM Spanish 294304 $2 00 5 $10 00 $2 00 $0 00 Q05981 0008145B 2/1/2018 5 48 05 AM Spanish 296207 $2 00 3 $6 00 $2 00 $0 00 K06346 0002058A 2/1/2018 7 06 49 AM Spanish 296207 $2 00 8 $16 00 $2 00 $0 00 L01322 0002058A 2/1/2018 7 43 58 AM Spanish 290450 $2 00 14 $28 00 $2 00 $0 00 U03685 00032348 2/1/2018 8 22 38 AM Russian 067080 $2 00 26 $52 00 $2 00 $0 00 U03685 0007070A 2/1/2018 8 30 14 AM Spanish 205250 $2 00 8 $16 00 $2 00 $0 00 X08104 0008145B 2/1/2018 8 31 43 AM Spanish 164769 $2 00 5 $10 00 $2 00 $0 00 E04330 00032348 2/28/2018 4 11 51 PM Spanish 292147 $2 00 7 $14 00 $2 00 $0 00 Q05981 0003728A 2/28/2018 6 21 36 PM Mandann 065253 $2 00 12 $24 00 $2 00 $0 00 L01322 0005270A 2/28/2018 6 21 56 PM Spanish 202190 $2 00 12 $24 00 $2 00 $0 00 V03110 0002058A 2/28/2018 7 09 45 PM Spanish 294302 $2 00 5 $10 00 $2 00 $0 00 A06776 0003728A 2/28/2018 7 36 23 PM Spanish 294261 $2 00 2 $4 00 $2 00 $0 00 K09095 0005104B 2/28/2018 8 07 15 PM Japanese 065930 $2 00 18 $36 00 $2 00 $0 00 E04330 0005270A 2/28/2018 8 10 14 PM Spanish 047244 $2 00 5 $10 00 $2 00 $0 00 V03110 0002058A 1111 $2 00 12,396 $24,792 00 123456789 Sample Account $2 00 12,396 $24,792 00 Copyright © CyraCom International, Inc 2005-2018 Proprietary and Confidential Page 1 of 1 CYRACINT cci ®® /rti CERTIFICATE OF LIABILITY INSURANCE DATE DATE (MMIDD/YYYY) THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER IMPORTANT If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must have ADDITIONAL INSURED provisions or be endorsed If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s) PRODUCER Commercial Lines USI Insurance Services LLC 2375 East Camelback Rd, Suite 250 Phoenix, AZ 85016 CONTACT Leslie Sereno NAME PHONE 602-666-4919 I FAX No) 602-279-5899 (A/C. No. Ext) (TAN()) AMAIL DDRESS Leslie Sereno@usl com INSURER(S)AFFORDING COVERAGE NAIC it INSURER Federal Insurance Company 20281 INSURED Volance Language Services, LLC 5780 N Swan Road Tucson, AZ 85718 INSURER Great Northern Insurance Company 20303 INSURER Underwriters at Lloyds, London (IL) 15792 INSURER D INSURER E INSURER F COVERAGES CERTIFICATE NUMBER 14136637 REVISION NUMBER See below THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED NOTWITHSTANDING ANY REQUIREMENT TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS INSR LTR TYPE OF INSURANCE ADDL INSD SUBR WVD POLICY NUMBER POLICY EFF (MM/DD/YYYY) POLICY EXP (MMIDD/YYYY) LIMITS A X COMMERCIAL GENERAL LIABILITY X 35916492 06/01/2018 06/01/2019 EACH OCCURRENCE $ 2 000 000 DAMAGE TO RETED PREMISES (Ea occurrence) S 2 000 000 CLAIMS -MADE X OCCUR X Contractual Liability Included MED EXP (Any one person) $ 10 000 PERSONAL & ADV INJURY S 1 000 000 GEN L AGGREGATE LIMIT APPLIES PEA X PER LOC GENERAL AGGREGATE $ 3,000000 PRODUCTS COMP/OP AGG $ Included $ g AUTOMOBILE X _ LIABILITY ANY AUTO OWNED AUTOS ONLY HIRED AUTOS ONLY SCHEDULED AUTOS NON OWNED AUTOS ONLY 73562835 06/01/2018 06/01/2019 COMBINED SINGLE LIMIT (Ea accident), $ 1000000 BODILY INJURY (Per person) $ BODILY INJURY (Per accident) $ PROPERTY DAMAGE (Per accident) S $ A X UMBRELLA LIAB EXCESS LIAB X OCCUR CLAIMS -MADE 79871454 06/01/2018 06/01/2019 EACH OCCURRENCE $ 1 000 000 AGGREGATE $ 1 000 000 $ DED 1 I RETENTION$ A _ WORKERS COMPENSATION AND EMPLOYERS LIABILITY Y/ N ANYPROPRIETOR/PARTNER/EXECUTIVE OFFICER/MEMBER EXCLUDED' N (Mandatory in NH) It yes describe under DESCRIPTION OF OPERATIONS below NIA 71707441 06/01/2018 06/01/2019 H x I STATUTE I I ER E L EACH ACCIDENT 1 000 000 $ E L DISEASE EA EMPLOYEE $ 1 000 000 E L DISEASE - POLICY LIMIT $ 1 000 000 C Prof Llab E&O Retro Date 5/18/1998 MPL114732018 06/01/2018 06/01/2019 Each Claim $5 000 000/ $5 000 Retention $35 000 000 Aggregate DESCRIPTION OF OPERATIONS I LOCATIONS / VEHICLES (ACORD 101 Additional Remarks Schedule may be attached if more space is required) Additional Insured Status on a Primary and Noncontributory basis for General Liability applies as per attached form 80-02-2367 (5-07) CERTIFICATE HOLDER CANCELLATION Weld County Department of Human Services 315 N 11th Avenue Greenly, CO 80631 I SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS AUTHORIZED REPRESENTATIVE The ACORD name and logo are registered marks of ACORD © 1988-2015 ACORD CORPORATION All nghts reserved ACORD 25 (2016/03)' Client Code CYRACINT SID 14136637 Certificate of Insurance (COn't) OTHER Coverage INSR TYPE OF INSURANCE ADDL VVVD POLICY NUMBER EFFECTIVE DATE EXPIRATION DATE LIMIT LTR INSR SUBR (MM/DD/YY) (MM/DD/YY) C Cyber Liability MPL198198017 06/01/2018 06/01/2019 $5000000 Aggregate Retro Date 05/18/2012 A Crime/Employee Theft $25 000 Retention 82223800 06/01/2018 06/01/2019 5 000 000 50 000 Retention Certificate Of Insurance-Con't ' C LJ Liability A surance Endorsement Pohcy Period Effective Date Pohcy Number Insured 06/01/2018 TO 06/01/2019 35916492 CYRACOM INTERNATIONAL INC Name of Company FEDERAL INSURANCE COMPANY This Endorsement apphes to the following forms GENERAL LIABILITY Who Is An insured Additional Insured - Scheduled Person Or Organization Liability insurance Under Who Is An Insured, the followmg provision is added Persons or organizations shown in the Schedule are Insureds, but they are insureds only if you are obligated pursuant to a contract or agreement to provide them with such msurance as is afforded by this pohcy However, the person or organization is an insured only if and then only to the extent the person or organization is described in the Schedule, to the extent such contract or agreement requires the person or organization to be afforded status as an insured, for activities that did not occur, m whole or m part, before the execution of the contract or agreement, and with respect to damages, loss, cost or expense for injury or damage to which this insurance applies No person or organization is an insured under this provision that is more specifically identified under any other provision of the Who Is An Insured section (regardless of any limitation applicable thereto) with respect to any assumption of liability (of another person or organization) by them m a contract or agreement This limitation does not apply to the liability for damages, loss, cost or expense for injury or damage, to which this msurance applies, that the person or organization would have in the absence of such contract or agreement Additional Insured - Scheduled Person Or Organization continued Form 80-02-2367 (Rev 5-07) Endorsement Page 1 Liability Endorsement (continued) Under Conditions, the followmg provision is added to the condition titled Other Insurance Conditions Other Insurance — Pnmary, Noncontributory Insurance — Scheduled Person Or Organization Liability Insurance If you are obhgated, pursuant to a contract or agreement, to provide the person or organization shown m the Schedule with pnmary insurance such as is afforded by this pohcy, then m such case this insurance is primary and we will not seek contribution from msurance available to such person or organization Schedule Persons or organizations that you are obligated, pursuant to a contract or agreement, to provide with such insurance as is afforded by this pohcy All other terms and conditions remain unchanged Authorized Representative p __cA,V_,_, Addibonal Insured - Scheduled Person Or Organization last page Form 80-02-2367 (Rev 5-07) Endorsement Page 2 New Contract Request _ -_ 4 Entity Information i Entity Name* VOIANCE LANGUAGE SERVICES LLC Contract Name* AGREEMENT FOR PROFESSIONAL SERVICES Wit VOIANCE LANGUAGE SERVICES, LLC Contract Status CTB REVIEW Contract Description* , TRANSLATION AND INTERPRETATION SERVICES TERM IS ONE YEAR. MULTIPLE FUNDING SERVICES SERVICES FOR USE , OF THE ENTIRE DHS ❑ New Entity? Contract ID 2674 Contract Lead k CULLINTA Contract Lead Email cullinta@co weld co us Parent Contract ID Requires Board Approval YES Department Project # Contract Description 2 Contract Type r AGREEMENT Amount* $0 00 Renewable k NO Automatic Renewal Grant !GA Department HUMAN SERVICES Department Email CM- HumanServrces@vreldgov corn Department Head Email CM-HumanServrces- DeptHead@weldgov com County Attorney GENERAL COUNTY ATTORNEY EIVIAIL County Attorney Email CM- COUNTYATTORN EY c(�i WELD GOV COM If this is a renewal enter previous Contract ID If this is part of a MSA enter MSA Contract ID Requested BOCC Agenda Date* 06/95/2019 Due Date 06/01/2019 Will a worts session with BOCC be required?* NO Does Contract require Purchasing Dept. to be included? NO Note the Previous Contract Number and Master Services Agreement Number should be left blank if those contracts are not in OnBase Contract Dates - Effective Date , Termination Notice Period Review Date k 06/01/2020 Renewal Date Committed Delivery Date Expiration Date's 0713112020 J _Contact information Contact Info , ' Contact Name Contact Type Contact Email Purchasing Purchasing Approved Date Purchasing Approver -T = - Approval Process _ Department Head JUDY GRI EGO DH Approved Date 06/27/2019 Final Approval BOCC Approved BOCC Signed Date BOCC Agenda Date 07/31/2019 Onginator APEiZOLD 77, Finance Approver BARB CONNOLLY Legal Counsel ROBIN COCHRAN Hnance Approved Date 06/27/2019 Tyler Ref # AG073119 Contact Phone 1 Contact Phone 2 Legal Counsel Approved Date 07/23/2019 Hello