HomeMy WebLinkAbout20210963.tiffRESOLUTION
RE: APPROVE QUALITY ASSURANCE SERVICE AGREEMENT AND AUTHORIZE CHAIR
TO SIGN - PRIORITY DISPATCH CORPORATION
WHEREAS, the Board of County Commissioners of Weld County, Colorado, pursuant to
Colorado statute and the Weld County Home Rule Charter, is vested with the authority of
administering the affairs of Weld County, Colorado, and
WHEREAS, the Board has been presented with a Quality Assurance Service Agreement
between the County of Weld, State of Colorado, by and through the Board of County
Commissioners of Weld County, on behalf of the Department of Public Safety Communications,
and Priority Dispatch Corporation, with further terms and conditions being as stated in said
agreement, and
WHEREAS, after review, the Board deems it advisable to approve said agreement, a copy
of which is attached hereto and incorporated herein by reference.
NOW, THEREFORE, BE IT RESOLVED by the Board of County Commissioners of
Weld County, Colorado, that the Quality Assurance Service Agreement between the County of
Weld, State of Colorado, by and through the Board of County Commissioners of Weld County, on
behalf of the Department of Public Safety Communications, and Priority Dispatch Corporation,
be, and hereby is, approved.
BE IT FURTHER RESOLVED by the Board that the Chair be, and hereby is, authorized
to sign said agreement.
The above and foregoing Resolution was, on motion duly made and seconded, adopted
by the following vote on the 5th day of April, A.D., 2021.
BOARD OF COUNTY COMMISSIONERS
,�,/ WELD COUNTY, COLORADO
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ATTEST: � jelezi ve
Steve oreno, C.. it
Weld County Clerk to the Board
BY:
Deputy Clerk to the Board
APPAS
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unty A i : rney
Lori Saine
Date of signature: O4O/21
cc : cr1(Mw)
/2.I
2021-0963
CM0028
efin+retc+ =LO #. (1 Co c),
BOARD OF COUNTY COMMISSIONERS
WORK SESSION REQUEST
WORK SESSION TITLE: Priority Dispatch Corp
DEPARTMENT:Public Safety Communications
PERSON REQUESTING: Mike Wallace
DATE: 02-12-2021
EXTENSION: 2890
Has your Commissioner Coordinator or BOCC Chair approved the work session?
_X Yes, Commissioner Coordinator
Yes, BOCC Chair
Recommended length of time needed for discussion:
_X_15 minutes 30 minutes other (list) :
In addition to yourself and the board, please list who should attend:
Don Warden
Brief description of the issue: Informational only _X_Action needed
Asking for authorization to move forward with outsourcing Emergency Medical Quality
Assurance Reviews.
Currently WCRCC is required by Priority Dispatch to QA 250 medical calls monthly in
order to comply with EMD (medical dispatching). Currently WCRCC handles Q's in
house with dispatch personnel, utilizing approximately 125 hours per month, equating to
$48,622.92 annually in salary to perform this task. The attached agreement would
outsource this required function to Priority Dispatch Corp for $36,000 annually. Thus a
difference of approx. $12,622.92 annually as well as putting 125 hours of work back onto
the dispatch floor.
Options for the board:
Approve attached agreement for services for $36,000 annually with Priority Dispatch
Disapprove attached agreement for services.
Recommendation to the board:
Approve attached agreement for services for $36,000 annually with Priority Dispatch.
BOARD CHAIR USE
Results/Outcomes:
2021-0963
OLifp5
CM 0OE)g
QUALITY ASSURANCE SERVICE AGREEMENT
This QUALITY ASSURANCE SERVICE AGREEMENT (the "Agreement") is made by and between Priority
Dispatch Corp. ("PDC") and Weld County Regional Communication (the "Agency"). PDC and Agency are
collectively referred to herein as the "Parties" or individually as a "Party."
BACKGROUND
A. PDC is in the business of developing, licensing, distributing, and maintaining its propriety
emergency dispatch licensed products throughout the world.
B. Agency is a current licensed user of the MPDS and wishes to retain PDC for the purpose of
performing quality assurance review (the "Services") on its emergency medical and fire dispatch
calls. The services shall be provided by PDC's Client Performance Review ("QPR") department.
The Parties agree as follows:
1. The Quality Assurance ("QA") Process
a. Dedicated QPR Workstation.
i. As needed, Agency will allow PDC to have remote access using SecureLink® software to
a dedicated physical or virtual workstation per discipline in increments of 50 cases per
week configured with AQUA®, ProQA® Admin Utility, XLerator®, server access and the
respective audio logger. http://www.securelink.com https://www.securelink.com/who-
uses-securelink/
ii. As appropriate, CAD (Computer Aided Dispatch), RMS (Record Management System),
JMS (Jail Management System), and NCIC (National Crime Information Center) Terminal
Access should not be accessible on this workstation.
As part of the QA process, PDC will audit calls using Agency's software from this/these
assigned workstation(s). Additional AQUA® Software License(s) will be provided by
PDC for the Client Performance Review Department's access for the duration of the
project.
iv. The dedicated workstation will be installed and configured with AQUA®, ProQA® Admin Utility,
XLerator ®, server access and the respective audio logger player.
v. As appropriate, CAD (Computer Aided Dispatch), RMS (Record Management System), JMS (Jail
Management System), and NCIC (National Crime Information Center). Terminal Access should
not be accessible on the QPR workstation.
vi. An additional AQUA® Software License will be provided by PDC for access purposes for the
term of the contract. This license will include an Audio Integration License if applicable.
vii. The above may be modified by mutual consent of the Agency and PDC.
2. Quality Assurance ("QA") Services
a. Pre-QPR Preparation. Planning Meeting - Overview of system and processes for QA Staff. This
meeting is to go over the deliverables, as well as ensure the QPR Dept. has the correct setup to access
cases/calls and to obtain a copy of the agencies policies and procedures and ensures the client
understands the deliverables of the product being provided.
b. Case Review. Quality Assurance review will be performed by the QPR Reviewer in accordance with
the International Academies of Emergency Dispatch ("IAED") standards for Accreditation.
i. Agency will receive weekly completed QA reports based on QPR timelines. This will help the
Agency give appropriate, timely, feedback and will help identify any issues or problems.
c. The above may be modified by mutual consent of the Agency and PDC
d. Agency's ED -Q
i. The Agency must identify an individual to receive and distribute case review feedback, as
provided by the QPR Reviewer, to the Agency's staff. This individual must be certified by the
IAED as an ED -Q or will be certified within one year from the start of the services.
ii. Agency's contact person (the "ED -Q") will work directly with the QPR Analyst. As necessary,
v.2021
Page 1 of 4
the ED -Q will provide any Quality Improvement feedback and training to Agency's
dispatchers/calltakers. For example, the Agency's ED -Q will work with Agency's
dispatchers/calltakers to help them understand structured protocol utilization and address protocol
compliance and performance improvement requirements to become a more effective
dispatcher/calltaker.
iii. In order to ensure the integrity of the QA Service, when the ED -Q provides feedback to the
dispatcher/calltaker, the ED -Q should not provide education that is contrary to PDC's review of
the relevant call in front of the dispatcher/calltaker. If the ED -Q does not understand, or agree
with, the results of the QPR review of the call, or believes a mistake or miscommunication has
occurred, the ED -Q should inform the dispatcher/calltaker that the issue shall be researched and
shall then contact the QPR Analyst so that a resolution can be reached through the Appeal and
Special Review process. The decision of the Appeal and Special Review panel is final.
e. Updates. Agency understands that use of the latest, updated version of AQUA is a material component
of this Agreement. In addition, the Agency must be using the most -current version of the protocols as
developed by the IAED.
f. Technical Issue. If the QPR Reviewer is unable to complete the case reviews or associated reporting
due to an Agency related technical issue, the QPR and PDC will only be responsible for two (2) weeks
of case review volume from the date of the identification of the problem/issue. Once all technical issues
have been resolved QA will begin from that day forward and will not include any more than 2 weeks of
down time for which case review was not conducted.
3. Pricing. Pricing for the Services are set forth in PDC's Quote #55173 as Attachment A.
4. Term. This Agreement shall remain in effect for 1 year, and shall be renewed automatically for subsequent
terms of one year, unless terminated as set forth below.
5. Termination.
a. Termination for Cause. Either Party may terminate this Agreement if the other Party commits any
material breach of its obligations under this Agreement and fails to cure such breach within thirty (30)
days of written notice of the breach.
b. Voluntary Termination. Either Party may terminate this Agreement, with or without cause, at any time
by giving 60 -days advance written notice to the other Party.
c. Mutual Termination. This Agreement may be terminated by the mutual consent of each Party.
d. Failure to use MPDS. This Agreement shall terminate immediately if the Agency no longer uses the
MPDS.
e. Effect of termination. Upon termination, Agency shall pay (within 14 -days) to PDC any earned, but
unpaid fees.
6. Relationship of the Parties. The Parties shall act as independent contractors in the performance of this
Agreement. The employees of one Party shall not be deemed the employees of the other Party.
7. Further Assurances. Each Party shall do all acts and execute and deliver all documents as may be necessary
to give effect and intent of the provisions in this Agreement.
8. Confidentiality. The Parties shall comply with all applicable government confidentiality regulations and
restrictions. A Party may not publicly release any personally identifying information, unless authorized by
applicable law. A Party may not share or further distribute the AQUA® data or other information shared
hereunder, without the express written permission of the other Party.
9. Rights in the Calls and Associated Data. Notwithstanding anything to the contrary contained herein, PDC
(or its affiliate the IAED) may use the calls, and data associated with the calls, for publications, research,
statistical purposes, and training as long as all personally identifying information is removed.
10. Intellectual Property. Each Party acknowledges and understands that the copyrights, patents, trade secrets,
trademarks, and other intellectual property, including derivatives and rights thereof, belonging to a Party are
and shall remain the sole and exclusive property of that Party. This section shall survive termination or
expiration of the Agreement.
11. Limit of Liability. IT IS UNDERSTOOD BY AGENCY THAT PDC DOES NOT GUARANTEE OR
INDEMNIFY, NOR SHALL PDC BE RESPONSIBLE FOR ANY LIABILITY, DAMAGES, OR
x.2021 Page 2 of 4
EXPENSES SUFFERRED OR INCURRED BY AGENCY ARISING UNDER THIS AGREEMENT.
CONSEQUENTLY, PDC MAKES NO REPRESENTATIONS OR WARRANTIES WITH RESPECT TO
ITS SERVICES HEREUNDER AND DISCLAIMS ALL IMPLIED WARRANTIES,
INCLUDINGWITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE AND NON -INFRINGEMENT.
12. Survival of Terms. Termination or expiration of this Agreement for any reason shall not release either Party
from any obligations set forth in this Agreement which the Parties have expressly agreed shall survive any
such termination or expiration, or by their nature would be intended to be applicable following any such
termination or expiration.
13. Compliance with Laws. In performing services or obligations hereunder, the Parties shall comply with
applicable local statues, ordinances, and regulations.
14. Notices. Any notice or demand required or permitted hereunder shall be sufficiently given when set forth in
writing and delivered in person, by mail, facsimile, or email:
To PDC:
Priority Dispatch Corp.
Attn: Legal Department
110 South Regent Street, Suite 500
Salt Lake City, Utah 84111
Email:legal.dept(a)priority dispatch. net
To Agency:
Weld County Regional Communication
Attn:Mike Wallace,Director
1551 N. 17tt' Avenue #2
Greeley, Colorado 80631
Email: mrwallace@weldgov.com
15. Counterparts. This Agreement may be executed in any number of counterparts, all of which taken together
shall constitute one and the same agreement, and either party may enter into this Agreement by executing a
counterpart.
16. Severability. If any portion of this Agreement is determined to be invalid or unenforceable, such portion
shall be adjusted, rather than voided, to achieve the intent of the Parties to the extent possible, and the
remainder shall be enforced to the maximum extent possible.
17. Law. This Agreement shall be governed by and construed in accordance with the laws of the State of
Colorado, United States of America. All legal proceedings brought in connection with this Agreement may
only be brought in a state or federal court located in the State of Colorado. Each Party hereby agrees to submit
to the personal jurisdiction of these courts.
The parties have executed this Agreement by their authorized representatives as of the date written below.
PRIORITY DISPATCH CORP.
Signature:
WELD COUNTY, COLORADO
Signature:
Print Name: Brent Hawkins Print Name: Steve Moreno, Chair
Title: VP & General Counsel
v.2021
Title: Board of County
Commissioners
Date: APR Q 5 2021
Page 3 of 4
O01 —09(03
- _ • QUOTE
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110 Regent Street, Suite 500 Agency: Weld County Regional
Communication
Salt Lake City, UT 84111 Agency ID#: 2129
USA Quote #: Q-55173
www.prioritydispatch . net Date: 2/19/2021
Prepared By: Chris Murdock Offer Valid Through : 6/18/2021
Phone: (800) 363-9127 Payment Terms Net 30
Direct: Ext. 143
Email : chris. murdock@prioritydispatch . net Currency: USD
Bill To: Ship To:
Weld County Regional Communication Weld County Regional Communication
1551 N 17th Ave Suite 2 1551 N . 17th Ave #2
Greeley, Colorado 80631 Greeley, Colorado 80631
United States United States
Product Qty Amount 3
1 USD 36, 000. 00
for Months)Q Plus o EMD (12 M ots)
Quality Performance Review - EMD 3 1
Expert case review and reporting for 250 per month/83 random. Specialized reporting to be determined
with reviewer.
Subscription auto-renews without written cancellation [i
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;Subtotal USD 36, 000.00
:Estimated Tax j 1
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Customer Signature: ;Date : j
,Customer Name: Purchase Order ID: { I
;Expiration Date: ! J
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TERMS AND CONDITIONS
This quote is valid for 120 days from date of issue. AM prices quoted are exclusive of any applicable taxes, duties, or government assessments relating
to this transaction , which are the sole obligation of Buyer. You can find it here: https://prioritydispatch .net/licensing/
"To lead the creation of meaningful change in public safety and health."
Page 1of1
Contract Form
New Contract Request
Entity Information
Entity Name*
PRIORITY DISPATCH CORPORATION
Entity ID*
'4'00008011
Contract Name*
QUALITY ASSURANCE SERVICE AGREEMENT
Contract Status
CTB REVIEW
❑ New Entity?
Contract ID
4602
Contract Lead*
MRWALLACE
Contract Lead Email
mrwallaceco.weld.co.us
Parent Contract ID
Requires Board Approval
YES
Department Project it
Contract Description*
PRIORITY DISPATCH WILL PROVIDE QUALITY ASSURANCE REVIEWS REQUIRED TO MAINTAIN EMD DISPATCHING 250 REVIEWS
MONTHLY
Contract Description 2
Contract Type*
AGREEMENT
Amount*
$36,000.00
Renewable*
YES
Automatic Renewal
YES
Grant
NO
IGA
NO
Department
COMMUNICATIONS
Department Email
CM-
CommunicationsgAweldgov.c
OM
Department Head Email
CM-Communications-
DeptHead�veldgov.com
County Attorney
GENERAL COUNTY
ATTORNEY EMAIL
County Attorney Email
CM-
COUNTYATTORNEY WELDG
OV.COM
Requested BOCC Agenda
Date*
04:'05 2021
Due Date
04;'01'2021
Will a worse session with BOCC be required?*
HAD
Does Contract require Purchasing Dept. to be included?
NO
If this is a renewal enter previous Contract ID
If this is part of a MSA enter MSA Contract ID
Note: the Previous Contract Number and Master Services Agreement Number should be left blank if those contracts are not in
OnBase
Contract Dates
Effective Date
04?05;2021
Review Date*
0301;2022
Termination Notice Period Committed Delivery Date
Contact Information
Contact Info
Contact Name
Purchasing
Renewal Date*
03:31/2022
Expiration Date
Contact Type Contact Email Contact Phone 1 Contact Phone 2
Purchasing Approver Purchasing Approved Date
Approval Process
Department Head
MIKE WALLACE
DH Approved Date
03,'29,'2021
Final Approval
BOCC Approved
BOCC Signed Date
BOCC Agenda Date
04;05.2021
Originator
MRWALLACE
Finance Approver
BARB CONNOLLY
Legal Counsel
BOB CHOATE
Finance Approved Date Legal Counsel Approved Date
03/30;2021 03:30;2021
Tyler Ref #
AG 040521
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