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Home My WebLink About20163502.tiff/ •D'17L3f,3 BOARD OF COUNTY COMMISSIONERS PASS -AROUND REVIEW PASS -AROUND TITLE: Keefe Commissary Network, LLC (Inmate Commissary Services) DEPARTMENT: Weld County Sheriffs Office DATE: 01/04/2021 PERSON REQUESTING: Lieutenant Matt Elbe Brief description of the problem/issue: This is a standard extension for the Inmate Commissary Services with Keefe Commissary Network, LLC. The Original Agreement was approved 12/19/2016, started on 02/01/2017, and runs through January 31, 2020 with an option of two twelve-month extensions. This extension is for the next twelve-month period, 02/01/2021 — 01/31/2022. There have been no concerns with this vendor or the services provided. It should be noted that this contract is a revenue generator and there are no costs associated with this extension. This extension has been reviewed and approved by Bob Choate. What options exist for the Board? (include consequences, impacts, costs, etc. of options): The Board can either approve this extension which would keep the services with Keefe Commissary, LLC in place at the Weld County Jail for the next year. The Board may also deny this extension which would result in the Weld County Sheriffs Office having to go out to bid for inmate commissary services. Recommendation: It is recommended that the Board approve this extension and keep Keefe Commissary Network, LLC as the inmate commissary service provider for this twelve-month period. Perry L. Buck Mike Freeman Scott K. James, Pro-Tem Steve Moreno, Chair Lori Saine Approve Recommendation e�- Schedule Work Session Other/Comments: VA -6064-e- / ,, 8-.2-i 0.1,e16, 5-boz, Saoo7 �S ovo 6- CONTRACT AGREEMENT EXTENSION/RENEWAL BETWEEN THE WELD COUNTY SHERIFF'S OFFICE AND KEEFE COMMISSARY NETWORK, LC This Agreement Extension/Renewal ("Renewal"), made and entered into ` day of January, 2021, by and between the Board of Weld County Commissioners, on behalf of the Weld County Sheriff's Office, hereinafter referred to as the "Department", and Keefe Commissary Network, LLC, hereinafter referred to as the "Contractor". WHEREAS the parties entered into an agreement (the "Original Agreement") identified by the Weld County Clerk to the Board of County Commissioners as document No. 2016-3502, approved on 12/19/2016. WHEREAS the parties hereby agree to extend the term of the Original Agreement in accordance with the terms of the Original Agreement, which is incorporated by reference herein, as well as the terms provided herein. NOW THEREFORE, in consideration of the premises, the parties hereto covenant and agree as follows: • The current term of the Original Agreement ends on 01/31/2020. • The parties agree to extend the Original Agreement for an additional twelve-month period, which will begin 02/01/2021, and will end on 01/31/2022. • The Renewal, together with the Original Agreement and amendments, constitute the entire understanding between the parties. • All other terms and conditions of the Original Agreement remain unchanged. IN WITNESS WHEREOF, the parties hereto have duly executed the Agreement as of the day, month, and year first above written. CONTRACTOR: John Puricelli, Executive Vice President BOARD OF COUNTY COMMISSIONERS WELD COUNTY, COLORADO Steve Moreno, Chair Deputy Cler / o the :oard 020/6,-,36-o,2, Contract Form Entity Information New Contract Request Entity Name* Entity ID* KEEFE COMMISSARY NETWORK SALES •0001 6412 Contract Name* 2021 KEEFE INMATE COMMISSARY SERVICES Contract Status CTB REVIEW ❑ New Entity? Contract ID 4363 Contract Lead* MELEE Contract Lead Email melbeg)co,weld.co.us skohl graf@veldgov.com Parent Contract ID Requires Board Approval YES Department Project # Contract Description* KEEFE INMATE COMMISSARY CONTRACT EXTENSION FOR 2:1:2021-1;31:2022; REVENUE GENERATING CONTRACT EXTENSION. COMMISSION BASED. Contract Description 2 Contract Type* RENEWAL Amount 50.00 Renewable* YES Automatic Renewal Grant ICA Department SHERIFF Department Email C M - Sh e ri ffeNye Idgov. co m Department Head Email CM -Sheriff- Does Contract require Purchasing Dept. to be included? DeptHeadveldgov,com NO Requested BdCC Agenda Date* 01 18;2021 Due Date 01;'142021 Will a work session with B©CC be required?* NO County Attorney GENERAL COUNTY ATTORNEY EMAIL County Attorney Email CM- COUNTYA I I ORNEYCxWELDG OV.C:OM tf this is a renewal enter previous Contract ID If this is part of a MSA enter MISA Contract ID Note: the Previous Contract Number and Master Services Agreement Number should be left blank if those contracts are not in OnBase Contract Dates Effective Date Review Date* 10,`01,'2021 Renewal Date* 02 01 2022 Termination Notice Period Committed Delivery Date Expiration Date Contact Information Contact Info Contact Name Purchasing Contact Type Contact Email Contact Phone 1 Contact Phone 2 Purchasing Approver Purchasing Approved Date Approval Process Department Head D©NNIE PATCH DH Approved Date 01?12/2021 Final Approval BOCC Approved BOCC Signed Date BOCC Agenda Date 01;18/2021 Originator SKOHLGRAF Finance Approver BARB C©NN©LLY Legal Counsel BOB CHOATE Finance Approved Date Legal Counsel Approved Date 01 13,`2021 01 1312021 Tyler Ref AG 011821 aoni-rac_+ zC (3D95 BOAR/) OP' COItNTv COMMISSIONERS PASS -AROUND REVIEW RE: Keefe Commissary Network, LLC (Inmate Commissary Services) DEPAKt ME.N l : Weld County Sherir's Office. DATE t'2_/0 /2019 PFRSON REQ FESTING: Lieutenant Matt :Flb Brief description of the problem/issue: This is a standard extension for the Inmate Commissary Services with Keefe Commissary Network, LLC, The Original Agreement was approved 12/ 19%2016, started on 02/01/2017, anci runs through January 31, 2020 with an option of two twelve-month extensions. This extension is for the next twelve-month period, 02/01;2020 — C1131/2021. There have been no concerns with this vendor or the services provided. 1t should be noted that this contract is a revenue generator and there are no costs associated with this extension. This extension has been reviewed and approved by Bob Choate. What options exist for the Board? (.Include consequences, impacts, costs, etc. of options) The Board can either approve this extension which would keep the services with Keefe Commissary, LLC in place at the Weld County Jail for the next year. The board may also deny this extension which would result in the N/Vd County Sheriffs Office having to go out to bid for inmate commissary services. Recommendation: It is recommended that the Board approve this extension and keep Keefe Commissary Network, LLC as the inmate commissary service provider for this twelve-month period. Sean P. Cun,Aa'. �; oL[ .lames Nike Fr_en;au, Pro Te;n Barbara Kirkliwyer, Chair Siev Moreno Ofinscx)+ 01 I0Co/cDo ilp�tru�w Recornmendation Schedule Work Session Othcr'C.on menu: a , cs(7) �- 'o2D 03ICn-3500` 5000'37 uSO0d5 CONTRACT AGREEMENT EXTENSION/RENEWAL BETWEEN THE WELD COUNTY SHERIFF'S OFFICE AND KEEFE COMMISSARY NETWORK, LLC This Agreement Extension/Renewal Renewal"), made and entered into +h g (" � day of,S�, ,o.'lq by and between the Board of Weld County Commissioners, on behalf of the Weld County Sheriff's Office, hereinafter referred to as the "Department", and Keefe Commissary Network, LLC, hereinafter referred to as the "Contractor". WHEREAS the parties entered into an agreement (the "Original Agreement") identified by the Weld County Clerk to the Board of County Commissioners as document No. 2016-3502, approved on 12/19/2016. WHEREAS the parties hereby agree to extend the term of the Original Agreement in accordance with the terms of the Original Agreement, which is incorporated by reference herein, as well as the terms provided herein. NOW THEREFORE, in consideration of the premises, the parties hereto covenant and agree as follows: • The Original Agreement ended on 01/31/2018. • The parties agree to extend the Original Agreement for an additional twelve-month period, which will begin 02/01/2020, and will end on 01/31/2021. • The Renewal, together with the Original Agreement and amendments, constitute the entire understanding between the parties. • All other terms and conditions of the Original Agreement remain unchanged. IN WITNESS WHEREOF, the parties hereto have duly executed the Agreement as of the day, month, and year first above written. CONTRACTOR: Keefe Commissary Network, LLC John Pu ATTEST: Weld Executive Vice President rk to the Bo. rd It� Deputy Clerk �• the :oard fop• BOARD OF COUNTY COMMISSIONERS WELD COUNTY, COLORADO ike Freeman, Chair .SAN 0 s 2010 Entity inforrraation Entity Name* Entity ID* KEEFE COMMISSARY NETWORK @I:10018412 SALES Contract Name* KEEFE INMATE COMMISSARY SERVICES Contract Status CTB REVIEW ❑ New Entity? Contract ID 3295 Contract Lead* MELBE Contract Lead Email inelbe@coweld co.us;skahlgra f@weldgov.com Parent Contract ID Requires Board Approval YES Department Project # Contract Description* KEEFE INMATE COMMISSARY CONTRACT EXTENSION FOR 2'1/2020-1/31/2021; REVENUE GENERATING CONTRACT EXTENSION Contract Description 2 Contract Type* RENEWAL Amount* 80.00 Renewable* YES Automatic Renewal Grant IGA Department SHERIFF Department Email CM-Sheriff@weldgov.com Department Head Email CM-Sheriff- DeptHead@weldgov.com County Attorney GENERAL COUNTY ATTORNEY EMAIL County Attorney Email CM- COUNTYATTORN EY@ WE:LD GOV.COM Requested BOCC Agenda Date* 12/23/2919 Due Date 12/19/2019 Will a work session with BOCC be required?* NO Does Contract require Purchasing Dept. w be included? NO if this is a renewal enter previous Contract ID If this is part of a M5A enter MSA Contract ID Note: the Previous Contract Number and Master Services Agreement Number should be left blank if those contracts are not in OnBase Contract Dates Effective Date Termination Notice Period Review Date* 10/01/2020 Committed Delivery Date Renewal Date* 01/31/2021 Expiration Date Contact lnforrnation Contact Info Contact Name Purchasing, Purchasing Approver Approval Process Department Head DONNIE PATCH DH Approved Date 12120/2019 Final Approval BOCC Approved BOCC Signed Date POCC Agenda. Date 01106/2020 Originator SKOHLG,RAF Contact Type Contact Email Finance Approver BARB CONNOLLY Contact Phone 1 Contact Phone 2 Purchasing Approved Date Finance Approved Date 12/23/2619 Tyler Ref AG 016626 Legal Counsel BOB CHOATE Legal Counsel Approved Date 12/30/2019 BOARD OF COUNTY COMMISSIONERS PASS -AROUND REVIEW RE: Contract Amendment with Keefe DEPARTMENT: Justice Services PERSON REQUESTING: Doug Erler DATE: 10/16/17 Brief description of the problem/issue: Spillman software that the Sheriff and our department (at the Work Release Facility) uses, does not have a good cash handling system, so we both use a separate system called Keefe. With the transfer of Work Release to our department, it has been difficult for the Sheriff and our department to correctly balance charges and payments of offenders moving to and/or from the jail to Work Release. We have been doing a series of workarounds but to do a final clean up, we have been working with Keefe to develop a second, small database system for offender financial transactions at Work Release. Keefe is willing to do this for free, but wants something in writing. Keefe started the ball rolling offering basic language. Myself, Barb Connelly/Chris D'Ovidio, Jack Statler and Frank Haug then met to discuss and we agree on the proposed Contract Amendment. It covers everything Keefe asked and builds in protections for Weld County. I asked Commissioner Kirkmeyer for her review and she approved me for this Pass -Around Review to the Board. What options exist for the Board? (Include consequences, impacts, costs, etc. of options) Without this second database, the Sheriff's Office, our Department and Accounting will continue to struggle balancing the books of offender transactions when they are at either the jail or at Work Release. An example of a common occurrence: when an offender is booked in the jail they are charged certain fees, but they often cannot pay these, and then they are transferred to Work Release. When the offender makes their required rent payments at Work Release, the payment is automatically being denoted by the Keefe software for the fees originally assessed by the Sheriff. The reverse event occurs if the offender fails at Work Release and is returned to the jail. This is unbalancing the accounts and creating workload hardships between our department, the Sheriff and Accounting. All transactions are being accounted for, so there has been no money loss. However, to do this we've had to create separate spreadsheets and then we do regular reviews to ensure overall accuracy. This second database will clean this all up. Option 1: Option 2: Option 3: Approve for signature by the Board Chair as a future Consent Agenda item Schedule a Work Session Do nothing Recommendation: Option 1, thank you for your consideration. Sean P. Conway Julie A. Cozad, Chair Mike Freeman Barbara Kirkmeyer Steve Moreno, Pro-Tem 1(_U? — Approve Recommendation 1M. Schedule Work Session Other/Comments: lurk- w/ �yein (rd cc: so(.Ta) Ts�-) 11 —off —i7 02.0/6, —,35Doz. _SoSD Do�37 r CONTRACT AMENDMENT BETWEEN WELD COUNTY AND KEEFE COMMISSARY NETWORK This Agreement Amendment made and entered into 6 day of November 2017, by and between the Board of Weld County Commissioners, on behalf of the Weld County Department of Justice Services, hereinafter referred to as the "Department," and Keefe Commissary Services hereinafter referred to as the "TKC or the Contractor." WHEREAS the Weld County Sheriffs Office and the Contractor originally entered into an agreement (the "Original Agreement") identified by the Weld County Clerk to the Board of County Commissioners as document No. 20163502, approved on 12-19-16; and WHEREAS the parties, now to include the Weld County Justice Services Department, hereby agree to amend the Agreement in accordance with the terms of the Original Agreement, which is incorporated by reference herein, as well as the terms provided herein. NOW THEREFORE, in consideration of the premises, the parties hereto covenant and agree as follows: • The amendment, together with the Original Agreement, constitutes the entire understanding between the parties. The following changes are hereby made to the Contract Documents: Weld County has requested and TKC has agreed to allowing a second database be created on the TKC's existing server at the Weld County's Sheriff's Department at no additional cost. The agreement for use of the second database shall be between TKC and the Weld County Justice Services Department at its Alternative Programs Facility located at 1390 N. 17th Ave., Greeley, CO 80631. The second database that Alternative Programs will be using will not be using the banking features that is offered in the database that the Weld County Sheriff's Office is using. This agreement for use of the second database will be available as long as the original agreement between TKC and Weld County is in effect. The Weld County Justice Services Department agrees that they are utilizing the TKC software on the second database in a limited manner and agree that TKC is not responsible to Weld County for any discrepancies between the software and Weld County's internal auditing processes. Weld County is fully responsible for tracking and managing any funds which are accepted and recorded in the TKC software. Both parties agree and understand that Alternative Programs personnel will manually enter inmates (clients) into the second database. From that point, the Alternative Programs will utilize the software to enter client deposits for Alternative Programs purposes to include charging clients a recurring or other identified fees. Alternative Programs agrees that they are not utilizing drawer management or the banking reconciliation aspects of the software so TKC cannot be held responsible for any discrepancies in those aspects of the software or reports. TKC agrees to provide Alternative Programs with reports that will summarize transaction types that are set-up in the General Journal for Alternative Programs. To maintain the integrity of the software for the aspects that Alternative Programs has agreed to utilize, Alternative Programs agrees to inactivate clients from the TKC software upon their release. TKC will not be responsible for software discrepancies or reporting discrepancy for failure to comply to this aspect of the contract. TKC agrees to provide Help Desk support to Weld County related to the aspects of the software that have been agreed upon. • All other terms and conditions of the Original Agreement remain unchanged. CONTRACT AMENDMENT 6ETW EEN WELD COUNTY AND KEEFE COMMISSARY NETWORK IN WITNESS WHEREOF, the.pat ties. hereto have duly executed the Agreement as of the day, month, and year first above written; CONTRACTOR: John Puricelli, Executive VP Printed,Narne. ATTEST'laity%) JelidO• Weld r° y Deputy Cler Y to ih=;Boerd APPROVED A5 TO, INI �lit!/ �'/(__ Controller APPROVED: 'cO.FORM: aunty°A'ttorney BOARD OF COUNTY COMMISSJCiNERS WELD COU COLORADO u le A, Coxad, Chair APPROVE AS TO SUBSTAN Qepertme.r,.z f 0 6 2017 o20/‘. - .3��- /r0 933 WELD COUNTY AGREEMENT FOR SERVICES BETWEEN WELD COUNTY & Keefe Commissary Network Inmate Commissary Services THIS AGREEMENT is made and entered into this 28th day of November, 2016, by and between the County of Weld, a body corporate and politic of the State of Colorado, by and through its Board of County Commissioners, whose address is 1150 "O" Street, Greeley, Colorado 80631 hereinafter referred to as "County," and Keefe Commissary Network, LLC, whose address is 10880 Linpage Place, St. Louis, MO 63132, hereinafter referred to as "Contractor". WHEREAS, County requires an independent contractor to perform the services required by County and set forth in Exhibit A — Request for Bid, B1600152, Inmate Commissary Services. WHEREAS, Contractor is willing to perform and has the specific ability to perform the required Services at or below the cost set forth in Exhibit B — Request for Bid Response, B1600152, Keefe Commissary Network, LLC WHEREAS, Contractor is authorized to do business in the State of Colorado and has the time, skill, expertise, and experience necessary to provide the equipment, materials and services as set forth below; NOW, THEREFORE, in consideration of the mutual promises and covenants contained herein, the parties hereto agree as follows: 1. Introduction. The terms of this Agreement are contained in the terms recited in this document and in Exhibits A — Request for Bid, B1600152, Inmate Commissary Services and Exhibit B — Request for Bid Response, B1600152, Keefe Commissary Network, LLC, each of which forms an integral part of this Agreement. Exhibits A and B are specifically incorporated herein by this reference. County and Contractor acknowledge and agree that this Agreement, including specifically Exhibits A and B, define the performance obligations of Contractor and Contractor's willingness and ability to meet those requirements. Exhibit A consists of County's Request for Bid (RFP), Inmate Commissary Services as set forth in "Bid Package No. B1600152". The RFP contains all of the specific requirements of County. Exhibit B consists of Contractor's Response to County's Request for Bid. The Response confirms Contractor's obligations under this Agreement. 2. Service or Work. Contractor agrees to procure the materials, equipment and/or products necessary for the Project and agrees to diligently provide all services, labor, personnel and materials necessary to perform and complete the Project described in Exhibit A which is attached hereto and incorporated herein by reference. Contractor shall further be responsible for the timely completion, and acknowledges that a failure to comply with the standards and requirements of ex: a&ze, so /02-- i9- /6 020* -25O2, SO DDS?. Exhibits A and B within the time limits prescribed by County may result in County's decision to withhold payment or to terminate this Agreement. 3. Term. The term of this Agreement begins upon the date of the execution of this Agreement by County, and shall continue through and until Contractor's completion of the responsibilities described in Exhibits A. Both of the parties to this Agreement understand and agree that the laws of the State of Colorado prohibit County from entering into Agreements which bind County for periods longer than one year. Therefore, within the thirty (30) days preceding the anniversary date of this Agreement, County shall notify Contractor if it wishes to renew this Contract. 4. Termination. County has the right to terminate this Agreement, with or without cause on thirty (30) days written notice. Furthermore, this Agreement may be terminated at any time without notice upon a material breach of the terms of the Agreement. Upon termination, County shall take possession of all materials, equipment, tools and facilities owned by County which Contractor is using, by whatever method it deems expedient; and, Contractor shall deliver to County all drawings, drafts or other documents it has completed or partially completed under this Agreement, together with all other items, materials and documents which have been paid for by County, and these items, materials and documents shall be the property of County. Upon termination of this Agreement by County, Contractor shall have no claim of any kind whatsoever against the County by reason of such termination or by reason of any act incidental thereto, except for compensation for work satisfactorily performed and/or materials described herein properly delivered. 5. Extension or Modification. Any amendments or modifications to this agreement shall be in writing signed by both parties. No additional services or work performed by Contractor shall be the basis for additional compensation unless and until Contractor has obtained written authorization and acknowledgement by County for such additional services. 6. Compensation/Contract Amount. Contractor acknowledges no payment in excess of that amount will be made by County unless a "change order" authorizing such additional payment has been specifically approved by Weld County, or by formal resolution of the Weld County Board of County Commissioners, as required pursuant to the Weld County Code. County will not withhold any taxes from monies paid to the Contractor hereunder and Contractor agrees to be solely responsible for the accurate reporting and payment of any taxes related to payments made pursuant to the terms of this Agreement. Notwithstanding anything to the contrary contained in this Agreement, County shall have no obligations under this Agreement after, nor shall any payments be made to Contractor in respect of any period after December 31 of any year, without an appropriation therefore by County in accordance with a budget adopted by the Board of County Commissioners in compliance with Article 25, title 30 of the Colorado Revised Statutes, the Local Govemment Budget Law (C.R.S. 29-1-101 et. seq.) and the TABOR Amendment (Colorado Constitution, Article X, Sec. 20) 7. Independent Contractor. Contractor agrees that it is an independent Contractor and that Contractor's officers, agents or employees will not become employees of County, nor entitled to any employee benefits from County as a result of the execution of this Agreement. Contractor shall perform its duties hereunder as an independent Contractor. Contractor shall be solely responsible for its acts and those of its agents and employees for all acts performed pursuant to this Agreement. Contractor, its employees and agents are not entitled to unemployment insurance or workers' compensation benefits through County and County shall not pay for or otherwise provide such coverage for Contractor or any of its agents or employees. 8. Subcontractors. Contractor acknowledges that County has entered into this Agreement in reliance upon the particular reputation and expertise of Contractor. Contractor shall not enter into any subcontractor agreements for the completion of this Project without County's prior written consent, which may be withheld in County's sole discretion. 9. Ownership. All work and information obtained by Contractor under this Agreement or individual work order shall become or remain (as applicable), the property of County. 10. Confidentiality. Confidential financial information of Contractor should be transmitted separately from the main bid submittal, clearly denoting in red on the financial information at the top the word, "CONFIDENTIAL." However, Contractor is advised that as a public entity, Weld County must comply with the provisions of C.R.S. 24-72-201, et seq., with regard to public records, and cannot guarantee the confidentiality of all documents. Contractor agrees to keep confidential all of County's confidential information. Contractor agrees not to sell, assign, distribute, or disclose any such confidential information to any other person or entity without seeking written permission from the County. Contractor agrees to advise its employees, agents, and consultants, of the confidential and proprietary nature of this confidential information and of the restrictions imposed by this agreement. 11. Warranty_ Contractor warrants that the services performed under this Agreement will be performed in a manner consistent with the standards governing such services and the provisions of this Agreement. Contractor further represents and warrants that all services shall be performed by qualified personnel in a professional and workmanlike manner, consistent with industry standards, and that all services will conform to applicable specifications. 12. Acceptance of Services Not a Waiver. In no event shall any action by County hereunder constitute or be construed to be a waiver by County of any breach of this Agreement or default which may then exist on the part of Contractor. Acceptance by the County of, or payment for, the services completed under this Agreement shall not be construed as a waiver of any of the County's rights under this Agreement or under the law generally. 13. Insurance and Indemnification. General Requirements: Contractors/Contract Professionals must secure, at or before the time of execution of any agreement or commencement of any work, the following insurance covering all operations, goods or services provided pursuant to this request. Contractors/Contract Professionals shall keep the required insurance coverage in force at all times during the term of the Agreement, or any extension thereof, and during any warranty period. The insurance coverage's specified in this Agreement are the minimum requirements, and these requirements do not decrease or limit the liability of Contractor/Contract Professional. The County in no way warrants that the minimum limits contained herein are sufficient to protect the Contractor from liabilities that might arise out of the performance of the work under this Contract by the Contractor, its agents, representatives, employees, or subcontractors. The The Contractor stipulates that it has met the insurance requirements identified herein. The Contractor shall be responsible for the professional quality, technical accuracy, and quantity of all services provided, the timely delivery of said services, and the coordination of all services rendered by the Contractor and shall, without additional compensation, promptly remedy and correct any errors, omissions, or other deficiencies. INDEMNITY: The Contractor shall defend, indemnify and hold harmless County, its officers, agents, and employees, from and against injury, loss damage, liability, suits, actions, or claims of any type or character arising out of the work done in fulfillment of the terms of this Contract or on account of any act, claim or amount arising or recovered under workers' compensation law or arising out of the failure of the Contractor to conform to any statutes, ordinances, regulation, law or court decree. The Contractor shall be fully responsible and liable for any and all injuries or damage received or sustained by any person, persons, or property on account of its performance under this Agreement or its failure to comply with the provisions of the Agreement. This paragraph shall survive expiration or termination hereof. Types of Insurance: The Contractor/Contract Professional shall obtain, and maintain at all times during the term of any Agreement, insurance in the following kinds and amounts: Workers' Compensation Insurance as required by state statute, and Employer's Liability insurance covering all of the Contractor's employees acting within the course and scope of their employment. Policy shall contain a waiver of subrogation against the County. This requirement shall not apply when a Contractor or subcontractor is exempt under Colorado Workers' Compensation Act., AND when such Contractor or subcontractor executes the appropriate sole proprietor waiver form. Commercial General Liability Insurance with the minimum limits as follows: $1,000,000 each occurrence; $1,000,000 general aggregate; $1,000,000 Personal Advertising injury $5,000 Medical payment one person Automobile Liability: Contractor/Contract Professional shall maintain limits of $1,000,000 for bodily injury per person, $1,000,000 for bodily injury for each accident, and $1,000,000 for property damage applicable to all vehicles operating both on County property and elsewhere, for vehicles owned, hired, and non -owned vehicles used in the performance of this Contract. Contractors/Contract Professionals shall secure and deliver to the County at or before the time of execution of this Agreement, and shall keep in force at all times during the term of the Agreement as the same may be extended as herein provided, a commercial general liability insurance policy, including public liability and property damage, in form and company acceptable to and approved by said Administrator, covering all operations hereunder set forth in the related Bid or Request for Proposal. Proof of Insurance: County reserves the right to require the Contractor/Contract Professional to provide a certificate of insurance, a policy, or other proof of insurance as required by the County's Risk Administrator in his sole discretion. Additional Insureds: For general liability, excess/umbrella liability, pollution legal liability, liquor liability, and inland marine, Contractor/Contract Professional's insurer shall name County as an additional insured. Waiver of Subrogation: For all coverages, Contractor/Contract Professional's insurer shall waive subrogation rights against County. Subcontractors: All subcontractors, subcontractors, independent Contractors, sub - vendors, suppliers or other entities providing goods or services required by this Agreement shall be subject to all of the requirements herein and shall procure and maintain the same coverage's required of Contractor/Contract Professional. Contractor/Contract Professional shall include all such subcontractors, independent Contractors, sub -vendors suppliers or other entities as insureds under its policies or shall ensure that all subcontractors maintain the required coverages. Contractor/Contract Professional agrees to provide proof of insurance for all such subcontractors, independent Contractors, sub -vendors suppliers or other entities upon request by the County. 14. Non -Assignment. Contractor may not assign or transfer this Agreement or any interest therein or claim thereunder, without the prior written approval of County. Any attempts by Contractor to assign or transfer its rights hereunder without such prior approval by County shall, at the option of County, automatically terminate this Agreement and all rights of Contractor hereunder. Such consent may be granted or denied at the sole and absolute discretion of County. 15. Examination of Records. To the extent required by law, the Contractor agrees that an duly authorized representative of County, including the County Auditor, shall have access to and the right to examine and audit any books, documents, papers and records of Contractor, involving all matters and/or transactions related to this Agreement. The Contractor agrees to maintain these documents for three years from the date of the last payment received. 16. Interruptions. Neither party to this Agreement shall be liable to the other for delays in delivery or failure to deliver or otherwise to perform any obligation under this Agreement, where such failure is due to any cause beyond its reasonable control, including but not limited to Acts of God, fires, strikes, war, flood, earthquakes or Governmental actions. 17. Notices. County may designate, prior to commencement of work, its project representative ("County Representative") who shall make, within the scope of his or her authority, all necessary and proper decisions with reference to the project. All requests for contract interpretations, change orders, and other clarification or instruction shall be directed to County Representative. The County Representative for purposes of this Agreement is hereby identified as Lieutenant Brandon Cody. All notices or other communications (including annual maintenance made by one party to the other concerning the terms and conditions of this contract shall be deemed delivered under the following circumstances: (a) personal service by a reputable courier service requiring signature for receipt; or (b) five (5) days following delivery to the United States Postal Service, postage prepaid addressed to a party at the address set forth in this contract; or (c) electronic transmission via email at the address set forth below, where a receipt or acknowledgment is required by the sending party; or Either party may change its notice address(es) by written notice to the other. Notification Information: Contractor: Keefe Commissary Network, LLC Attn.: Account Manager Jody Wulff Address: 13870 Corporate Woods Trial, Bridgeton, MO 63044 E-mail: jwulff@keefegroup.com County: Name: Brandon Cody Position: Lieutenant Detention Division Weld County Sheriff's Office Address: 2110 "O" Street, Greeley CO 80631 E-mail: bcody@co.weld.co.us 18. Compliance with Law. Contractor shall strictly comply with all applicable federal and State laws, rules and regulations in effect or hereafter established, including without limitation, laws applicable to discrimination and unfair employment practices. 19. Non -Exclusive Agreement. This Agreement is nonexclusive and County may engage or use other Contractors or persons to perform services of the same or similar nature. 20. Entire Agreement/Modifications. This Agreement including the Exhibits attached hereto and incorporated herein, contains the entire agreement between the parties with respect to the subject matter contained in this Agreement. This instrument supersedes all prior negotiations, representations, and understandings or agreements with respect to the subject matter contained in this Agreement. This Agreement may be changed or supplemented only by a written instrument signed by both parties. 21. Fund Availability. Financial obligations of the County payable after the current fiscal year are contingent upon funds for that purpose being appropriated, budgeted and otherwise made available. Execution of this Agreement by County does not create an obligation on the part of County to expend funds not otherwise appropriated in each succeeding year. 22. Employee Financial Interest/Conflict of Interest — C.R.S. §§24-18-201 et seq. and §24- 50-507. The signatories to this Agreement state that to their knowledge, no employee of Weld County has any personal or beneficial interest whatsoever in the service or property which is the subject matter of this Agreement. 23. Severability. If any term or condition of this Agreement shall be held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, this Agreement shall be construed and enforced without such provision, to the extent that this Agreement is then capable of execution within the original intent of the parties. 24. Governmental Immunity. No term or condition of this contract shall be construed or interpreted as a waiver, express or implied, of any of the immunities, rights, benefits, protections or other provisions, of the Colorado Governmental Immunity Act §§24-10-101 et seq., as applicable now or hereafter amended. 25. No Third Party Beneficiary. It is expressly understood and agreed that the enforcement of the terms and conditions of this Agreement, and all rights of action relating to such enforcement, shall be strictly reserved to the undersigned parties and nothing in this Agreement shall give or allow any claim or right of action whatsoever by any other person not included in this Agreement. It is the express intention of the undersigned parties that any entity other than the undersigned parties receiving services or benefits under this Agreement shall be an incidental beneficiary only. 26. Board of County Commissioners of Weld County Approval. This Agreement shall not be valid until it has been approved by the Board of County Commissioners of Weld County, Colorado or its designee. 27. Choice of Law/Jurisdiction. Colorado law, and rules and regulations established pursuant thereto, shall be applied in the interpretation, execution, and enforcement of this Agreement. Any provision included or incorporated herein by reference which conflicts with said laws, rules and/or regulations shall be null and void. In the event of a legal dispute between the parties, Contractor agrees that the Weld County District Court shall have exclusive jurisdiction to resolve said dispute. 28. Public Contracts for Services C.R.S. §8-17.5-101. Contractor certifies, warrants, and agrees that it does not knowingly employ or contract with an illegal alien who will perform work under this contract. Contractor will confirm the employment eligibility of all employees who are newly hired for employment in the United States to perform work under this Agreement, through participation in the E -Verify program or the State of Colorado program established pursuant to C.R.S. §8-17.5-102(5)(c). Contractor shall not knowingly employ or contract with an illegal alien to perform work under this Agreement or enter into a contract with a subcontractor that fails to certify with Contractor that the subcontractor shall not knowingly employ or contract with an illegal alien to perform work under this Agreement. Contractor shall not use E -Verify Program or State of Colorado program procedures to undertake pre -employment screening or job applicants while this Agreement is being performed. If Contractor obtains actual knowledge that a subcontractor performing work under the public contract for services knowingly employs or contracts with an illegal alien Contractor shall notify the subcontractor and County within three (3) days that Contractor has actual knowledge that a subcontractor is employing or contracting with an illegal alien and shall terminate the subcontract if a subcontractor does not stop employing or contracting with the illegal alien within three (3) days of receiving notice. Contractor shall not terminate the contract if within three days the subcontractor provides information to establish that the subcontractor has not knowingly employed or contracted with an illegal alien. Contractor shall comply with reasonable requests made in the course of an investigation, undertaken pursuant to C.R.S. §8-17.5-102(5), by the Colorado Department of Labor and Employment. If Contractor participates in the State of Colorado program, Contractor shall, within twenty days after hiring an new employee to perform work under the contract, affirm that Contractor has examined the legal work status of such employee, retained file copies of the documents, and not altered or falsified the identification documents for such employees. Contractor shall deliver to County, a written notarized affirmation that it has examined the legal work status of such employee, and shall comply with all of the other requirements of the State of Colorado progam. If Contractor fails to comply with any requirement of this provision or of C.R.S. §8-17.5-101 et seq., County, may terminate this Agreement for breach, and if so terminated, Contractor shall be liable for actual and consequential damages. Except where exempted by federal law and except as provided in C.R.S. § 24-76.5-103(3), if Contractor receives federal or state funds under the contract, Contractor must confirm that any individual natural person eighteen (18) years of age or older is lawfully present in the United States pursuant to C.R.S. § 24-76.5-103(4), if such individual applies for public benefits provided under the contract. If Contractor operates as a sole proprietor, it hereby swears or affirms under penalty of perjury that it: (a) is a citizen of the United States or is otherwise lawfully present in the United States pursuant to federal law, (b) shall produce one of the forms of identification required by C.R.S. § 24-76.5-101, et seq., and (c) shall produce one of the forms of identification required by C.R.S. § 24-76.5-103 prior to the effective date of the contract. Acknowledgment. County and Contractor acknowledge that each has read this Agreement, understands it and agrees to be bound by its terms. Both parties further agree that this Agreement, with the attached Exhibits A and B, is the complete and exclusive statement of agreement between the parties and supersedes all proposals or prior agreements, oral or written, and any other communications between the parties relating to the subject matter of this Agreement. Ily.,WITNESS HER��jOF, the parties hereto have signed this Agreement this ie day of �(� , 201(2 CONTRACTOR: VIXF&i vitefissi By: Nam Title: Date is -/C(( G WELD ATTEST: �;oe Weld C.0 t, erk to a Bo. rd WELD COUNTY, COLORADO BY: BOARD OF COUNTY COMMISSIONERS Deputy CleMike Freeman, Chair DEC 1 9 2016 APPROVED AS TO SUBSTANCE: Elected Official or bepartment Head o-0 /(O - o ✓� oZi Exhibit A REQUEST FOR PROPOSAL WELD COUNTY, COLORADO 1150 O STREET GREELEY, CO 80631 DATE: September 21, 2016 PROPOSAL NUMBER: B1600152 DESCRIPTION: Inmate Commissary Services DEPARTMENT: Sheriff's Office MANDATORY PRE -BID CONFERENCE DATE: 10/12/16 @ 9:00 AM BID OPENING DATE: 11/9/16 @ 4:00 PM 1. NOTICE TO BIDDERS: The Board of County Commissioners of Weld County, Colorado, by and through its Director of General Services (collectively referred to herein as, "Weld County"), wishes to purchase the following: Inmate Commissary Service. A mandatory pre -bid conference and facility tour will be held at 9:00 a.m., on October 12, 2016, at the Weld County Sheriffs Office North Jail Complex 2 East Training Room. The North Jail Complex 2 East Training Room is located at 21 10 "O" Street, Greeley. Bidders must participate and record their presence at the pre -bid conference to be allowed to submit bids. Bids will be received at the Office of the Weld County Purchasing Department in the Weld County Administrative Building, 1150 O Street Room #107 Greeley CO 80631 until: 4:00 pan, an November 9, 2016. (Weld County Purchasing Time Clock). PAGES 1 - 8 OF THIS REQUEST FOR BIDS CONTAIN GENERAL INFORMATION FOR THE REQUEST NUMBER REFERRED TO ABOVE. NOT ALL OF THE INFORMATION CONTAINED IN PAGES 1 - 8 MAY BE APPLICABLE FOR EVERY PURCHASE. BID SPECIFICS FOLLOW PAGE 8. 2. INVITATION TO BID: Weld County requests bids for the above -listed merchandise, equipment, and/or services. Said merchandise and/or equipment shall be delivered to the location(s) specified herein Bids shall include any and all charges for freight, delivery, containers, packaging, less all taxes and discounts, and shall, in every way, be the total net price which the bidder will expect the Weld County to pay if awarded the bid. You can find bid information on the Weld County Purchasing website at http://www.co.weld.co.us/Departments/Purchasing/index.html located under Current Request for Bids. Weld County Government is a member of the Rocky Mountain E -Purchasing System. The Rocky Mountain E - Purchasing System (BidNet®) is an on-line notification system that is being utilized by multiple governmental entities. Participating entities post their bids, quotes, proposals, addendums, and awards on this one centralized system. Bid Delivery to Weld County— 3 methods: I. Email. Emailed bids are preferred. Bids may be emailed to: b i d s @weldgov.com. Emailed bids must include the following statement on the email: "I hereby waive my right to a sealed bid". An email confirmation will be sent when we receive your bid/proposal. If more than one copy of the bid is requested, you must submit/mail hard copies of the bid proposal. 2. Facsimile. Bids may be faxed to 970-336-7226 attention "Purchasing". The vendor must include the following statement on the facsimile: `[ hereby waive my right to a sealed bid. If more than one copy of the bid is requested, you must submit/mail hard copies of the bid proposal. 3. Mail or Hand Delivery. Mailed (or hand delivered) bids should be sent in a sealed envelope with the bid title and bid number on it. Please address to: Weld County Purchasing Department, 1150 O Street, Room#107 Greeley, CO 80631. Please call Purchasing at 970-336-7225 if you have any questions. 3. INSTRUCTIONS TO BIDDERS: INTRODUCTORY INFORMATION Bids shall be typewritten or written in ink on forms prepared by the Weld County Purchasing Department. Each bid must give the full business address of bidder and be signed by him with his usual signature. Bids by partnerships must furnish the full names of all partners and must be signed with the partnership name by one of the members of the partnership or by an authorized representative, followed by the signature and title of the person signing. Bids by corporations must be signed with the legal name of the corporation, followed by the name of the state of the incorporation and by the signature and title of the president, secretary, or other person authorized to bind it in the matter. The name of each person signing shall also be typed or printed below the signature. A bid by a person who affixes to his signature the word "president," "secretary," "agent," or other title without disclosing his principal, may be held to be the bid of the individual signing. When requested by the Weld County Director of General Services, satisfactory evidence of the authority of the officer signing on behalf of a corporation shall be furnished. A power of attorney must accompany the signature of anyone not otherwise authorized to bind the Bidder. All corrections or erasures shall be initialed by the person signing the bid. All bidders shall agree to comply with all of the conditions, requirements, specifications, and/or instructions of this bid as stated or implied herein. All designations and prices shall be fully and clearly set forth. All blank spaces in the bid forms shall be suitably filled in. Bidders are required to use the Proposal Forms which are included in this package and on the basis indicated in the Bid Forms. The Bid Proposal must be filled out completely, in detail, and signed by the Bidder. Late or unsigned bids shall not be accepted or considered. It is the responsibility of the bidder to ensure that the bid arrives in the Weld County Purchasing Department on or prior to the time indicated in Section 1, entitled, "Notice to Bidders." Bids received prior to the time of opening will be kept unopened in a secure place. No responsibility will attach to the Weld County Director of General Services for the premature opening of a bid not properly addressed and identified. Bids may be withdrawn upon written request to and approval of the Weld County Director of General Services; said request being received from the withdrawing bidder prior to the time fixed for award. Negligence on the part of a bidder in preparing the bid confers no right for the withdrawal of the bid after it has been awarded. Bidders are expected to examine the conditions, specifications, and all instructions contained herein, failure to do so will be at the bidders' risk. In accordance with Section 14-9(3) of the Weld County Home Rule Charter, Weld County will give preference to resident Weld County bidders in all cases where said bids are competitive in price and quality. It is also understood that Weld County will give preference to suppliers from the State of Colorado, in accordance with C.R.S. § 30-1 1-1 10 (when it is accepting bids for the purchase of any books, stationery, records, printing, lithographing or other supplies for any officer of Weld County). Weld County reserves the right to reject any and all bids, to waive any informality in the bids, to award the bid to multiple vendors, and to accept the bid that, in the opinion of the Board of County Commissioners, is to the best interests of Weld County. The bid(s) may be awarded to more than one vendor. In submitting the bid, the bidder agrees that the signed bid submitted, all of the documents of the Request for Proposal contained herein (including, but not limited to the product specifications and scope of services), the formal acceptance of the bid by Weld County, and signature of the Chair of the Board of County Commissioners, together constitutes a contract, with the contract date being the date of signature by the Chair BID PROPOSAL tIBI600'52 Page 2 of the Board of County Commissioners. 4. SUCCESSFUL BIDDER HIRING PRACTICES— ILLEGAL ALIENS Successful bidder certifies, warrants, and agrees that it does not knowingly employ or contract with an illegal alien who will perform work under this contract. Successful bidder will confirm the employment eligibility of all employees who are newly hired for employment in the United States to perform work under this Agreement, through participation in the E -Verify program or the State of Colorado program established pursuant to C.R.S. §8-17.5-102(5)(c). Successful bidder shall not knowingly employ or contract with an illegal alien to perform work under this Agreement or enter into a contract with a subcontractor that fails to certify with Successful bidder that the subcontractor shall not knowingly employ or contract with an illegal alien to perform work under this Agreement. Successful bidder shall not use F. -Verify Program or State of Colorado program procedures to undertake pre -employment screening or job applicants while this Agreement is being performed. If Successful bidder obtains actual knowledge that a subcontractor performing work under the public contract for services knowingly employs or contracts with an illegal alien Successful bidder shall notify the subcontractor and County within three (3) days that Successful bidder has actual knowledge that a subcontractor is employing or contracting with an illegal alien and shall terminate the subcontract if a subcontractor does not stop employing or contracting with the illegal alien within three (3) days of receiving notice. Successful bidder shall not terminate the contract if within three days the subcontractor provides information to establish that the subcontractor has not knowingly employed or contracted with an illegal alien. Successful bidder shall comply with reasonable requests made in the course of an investigation, undertaken pursuant to C.R.S. §8-17.5-102(5), by the Colorado Department of Labor and Employment. If Successful bidder participates in the State of Colorado program, Successful bidder shall, within twenty days after hiring a new employee to perform work under the contract, affirm that Successful bidder has examined the legal work status of such employee, retained file copies of the documents, and not altered or falsified the identification documents for such employees. Successful bidder shall deliver to County, a written notarized affirmation that it has examined the legal work status of such employee, and shall comply with all of the other requirements of the State of Colorado program. If Successful bidder fails to comply with any requirement of this provision or of C.R.S. §8-17.5-101 et seq., County, may terminate this Agreement for breach, and if so terminated, Successful bidder shall be liable for actual and consequential damages. Except where exempted by federal law and except as provided in C.R.S. § 24-76.5-103(3), if Successful bidder receives federal or state funds under the contract, Successful bidder must confirm that any individual natural person eighteen (18) years of age or older is lawfully present in the United States pursuant to C.R.S. § 24-76.5- 103(4), if such individual applies for public benefits provided under the contract. If Successful bidder operates as a sole proprietor, it hereby swears or affirms under penalty of perjury that it: (a) is a citizen of the United States or is otherwise lawfully present in the United States pursuant to federal law, (b) shall produce one of the forms of identification required by C.R.S. § 24-76.5-101, et seq., and (c) shall produce one of the forms of identification required by C.R.S. § 24-76.5-103 prior to the effective date of the contract. 5. GENERAL PROVISIONS A. Fund Availability: Financial obligations of Weld County payable after the current fiscal year are contingent upon funds for that purpose being appropriated, budgeted and otherwise made available. By acceptance of the bid, Weld County does not warrant that funds will be available to fund the contract beyond the current fiscal year. B. Confidential Information: Confidential financial information of the bidder should be transmitted separately from the main bid submittal, clearly denoting in red on the financial information at the top the word, "CONFIDENTIAL." However, the successful bidder is advised that as a public entity, Weld County must comply with the provisions of C.R.S. 24-72-201, et seq., with regard to public records, and cannot guarantee the confidentiality of all documents. C. Governmental Immunity: No term or condition of the contract shall be construed or interpreted as a waiver, express or implied, of any of the immunities, rights, benefits, protections or other provisions, of the Colorado Governmental Immunity Act §§24-10-101 et seq., as applicable now or hereafter amended. BID PROPOSAL, 4B1600'52 Page 3 D. Independent Contractor: The successful bidder shall perform its duties hereunder as an independent contractor and not as an employee. He or she shall be solely responsible for its acts and those of its agents and employees for all acts performed pursuant to the contract. Neither the successful bidder nor any agent or employee thereof shall be deemed to be an agent or employee of Weld County. The successful bidder and its employees and agents are not entitled to unemployment insurance or workers' compensation benefits through Weld County and Weld County shall not pay for or otherwise provide such coverage for the successful bidder or any of its agents or employees. Unemployment insurance benefits will be available to the successful bidder and its employees and agents only if such coverage is made available by the successful bidder or a third party. The successful bidder shall pay when due all applicable employment taxes and income taxes and local head taxes (if applicable) incurred pursuant to the contract. The successful bidder shall not have authorization, express or implied, to bind Weld County to any agreement, liability or understanding, except as expressly set forth in the contract. The successful bidder shall have the following responsibilities with regard to workers' compensation and unemployment compensation insurance matters: (a) provide and keep in force workers' compensation and unemployment compensation insurance in the amounts required by law, and (b) provide proof thereof when requested to do so by Weld County. E. Compliance with Law: The successful bidder shall strictly comply with all applicable federal and state laws, rules and regulations in effect or hereafter established, including without limitation, laws applicable to discrimination and unfair employment practices. F. Choice of Law: Colorado law, and rules and regulations established pursuant thereto, shall be applied in the interpretation, execution, and enforcement of the contract. Any provision included or incorporated herein by reference which conflicts with said laws, rules and/or regulations shall be null and void. G. No Third Party Beneficiary Enforcement It is expressly understood and agreed that the enforcement of the terms and conditions of the contract, and all rights of action relating to such enforcement, shall be strictly reserved to the undersigned parties and nothing in the contract shall give or allow any claim or right of action whatsoever by any other person not included in the contract. It is the express intention of the undersigned parties that any entity other than the undersigned parties receiving services or benefits under the contract shall be an incidental beneficiary only. H. Attorney's Fees/Legal Costs: In the event of a dispute between Weld County and the successful bidder, concerning the contract, the parties agree that Weld County shall not be liable to or responsible for the payment of attorney fees and/or legal costs incurred by or on behalf of the successful bidder. I. Disadvantaged Business Enterprises: Weld County assures that disadvantaged business enterprises will be afforded full opportunity to submit bids in response to all invitations and will not be discriminated against on the grounds of race, color, national origin, sex, age, or disability in consideration for an award. J. Procurement and Performance: The successful bidder agrees to procure the materials, equipment and/or products necessary for the project and agrees to diligently provide all services, labor, personnel and materials necessary to perform and complete the project. The successful bidder shall further be responsible for the timely completion, and acknowledges that a failure to comply with the standards and requirements outlined in the Bid within the time limits prescribed by County may result in County's decision to withhold payment or to terminate this Agreement. K. Term: The term of this Agreement begins upon the date of the execution of this Agreement by County, and shall continue through and until successful bidder's completion of the responsibilities described in the Bid. L. Termination: County has the right to terminate this Agreement, with or without cause on thirty (30) days written notice. Furthermore, this Agreement may be terminated at any time without notice upon a I3 ID PROPOSAI. 44B1600 152 Page 4 material breach of the terms of the Agreement. M. Extension or Modification: Any amendments or modifications to this agreement shall be in writing signed by both parties. No additional services or work performed by the successful bidder shall be the basis for additional compensation unless and until the successful bidder has obtained written authorization and acknowledgement by County for such additional services. Accordingly, no claim that the County has been unjustly enriched by any additional services, whether or not there is in fact any such unjust enrichment, shall be the basis of any increase in the compensation payable hereunder. N. Subcontractors: The successful bidder acknowledges that County has entered into this Agreement in reliance upon the particular reputation and expertise of the successful bidder. The successful bidder shall not enter into any subcontractor agreements for the completion of this Project without County's prior written consent, which may be withheld in County's sole discretion. County shall have the right in its reasonable discretion to approve all personnel assigned to the subject Project during the performance of this Agreement and no personnel to whom County has an objection, in its reasonable discretion, shall be assigned to the Project. The successful bidder shall require each subcontractor, as approved by County and to the extent of the Services to be performed by the subcontractor, to be bound to the successful bidder by the terms of this Agreement, and to assume toward the successful bidder all the obligations and responsibilities which the successful bidder, by this Agreement, assumes toward County. County shall have the right (but not the obligation) to enforce the provisions of this Agreement against any subcontractor hired by the successful bidder and the successful bidder shall cooperate in such process. The successful bidder shall be responsible for the acts and omissions of its agents, employees and subcontractors. O. Warranty: The successful bidder warrants that services performed under this Agreement will be performed in a manner consistent with the standards governing such services and the provisions of this Agreement. The successful bidder further represents and warrants that all services shall be performed by qualified personnel in a professional and workmanlike manner, consistent with industry standards, and that all services will conform to applicable specifications. In addition to the foregoing warranties, Contractor is aware that all work performed on this Project pursuant to this Agreement is subject to a one year warranty period during which Contractor must correct any failures or deficiencies caused by contractor's workmanship or performance. The bidder warrants that the goods to be supplied shall be merchantable, of good quality, and free from defects, whether patent or latent. The goods shall be sufficient for the purpose intended and conform to the minimum specifications herein. The successful bidder shall warrant that he has title to the goods supplied and that the goods are free and clear of all liens, encumbrances, and security interests. Service Calls in the First One Year Period: The successful bidder shall bear all costs for mileage, travel time, and service trucks used in the servicing (including repairs) of any of the goods to be purchased by Weld County, Colorado, pursuant to this bid for as many service calls as are necessary for the first one (1) year period after said goods are first supplied to Weld County. Bidder shall submit with their bids the following information pertaining to the equipment upon which the bids are submitted: 1. Detailed equipment specifications to include the warranty. 2. Descriptive literature. P. Non -Assignment: The successful bidder may not assign or transfer this Agreement or any interest therein or claim thereunder, without the prior written approval of County. Any attempts by the successful bidder to assign or transfer its rights hereunder without such prior approval by County shall, at the option of County, automatically terminate this Agreement and all rights of the successful bidder hereunder. Such consent may be granted or denied at the sole and absolute discretion of County. BID PROPOSAL #B 1600152 Page 5 Q. Interruptions: Neither party to this Agreement shall be liable to the other for delays in delivery or failure to deliver or otherwise to perform any obligation under this Agreement, where such failure is due to any cause beyond its reasonable control, including but not limited to Acts of God, fires, strikes, war, flood, earthquakes or Governmental actions. R. Non -Exclusive Agreement: This Agreement is nonexclusive and County may engage or use other contractors or persons to perform services of the same or similar nature. S. Employee Financial Interest/Conflict of Interest — C.R.S. §§24-18-201 et seq. and §24-50-507. The signatories to this Agreement agree that to their knowledge, no employee of Weld County has any personal or beneficial interest whatsoever in the service or property which is the subject matter of this Agreement. County has no interest and shall not acquire any interest direct or indirect, that would in any manner or degree interfere with the performance of the successful bidder's services and the successful bidder shall not employ any person having such known interests. During the term of this Agreement, the successful bidder shall not engage in any in any business or personal activities or practices or maintain any relationships which actually conflicts with or in any way appear to conflict with the full performance of its obligations under this Agreement. Failure by the successful bidder to ensure compliance with this provision may result, in County's sole discretion, in immediate termination of this Agreement. No employee of the successful bidder nor any member of the successful bidder's family shall serve on a County Board, committee or hold any such position which either by rule, practice or action nominates, recommends, supervises the successful bidder's operations, or authorizes funding to the successful bidder. T. Severability: If any term or condition of this Agreement shall be held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, this Agreement shall be construed and enforced without such provision, to the extent that this Agreement is then capable of execution within the original intent of the parties. U. Binding Arbitration Prohibited: Weld County does not agree to binding arbitration by any extra- judicial body or person. Any provision to the contrary in the contract or incorporated herein by reference shall be null and void. V. Board of County Commissioners of Weld County Approval: This Agreement shall not be valid until it has been approved by the Board of County Commissioners of Weld County, Colorado or its designee. W. Compensation Amount: Upon the successful bidder's successful completion of the service, and County's acceptance of the same, County agrees to pay an amount no greater than the amount of the accepted bid. The successful bidder acknowledges no payment in excess of that amount will be made by County unless a "change order" authorizing such additional payment has been specifically approved by the County's delegated employee, or by formal resolution of the Weld County Board of County Commissioners, as required pursuant to the Weld County Code. X. Taxes: County will not withhold any taxes from monies paid to the successful bidder hereunder and the successful bidder agrees to be solely responsible for the accurate reporting and payment of any taxes related to payments made pursuant to the terms of this Agreement. Contractor shall not be entitled to bill at overtime and/or double time rates for work done outside of normal business hours unless specifically authorized in writing by County. 6. INSURANCE REQUIREMENTS General Requirements: Successful bidders must secure, at or before the time of execution of any agreement or commencement of any work, the following insurance covering all operations, goods or services provided pursuant to this request. Successful bidders shall keep the required insurance coverage in force at all times during the term of the Agreement, or any extension thereof, and during any warranty period. The required insurance BID PROPOSAL NB 1600152 Page 6 shall be underwritten by an insurer licensed to do business in Colorado and rated by A.M. Best Company as "A"VIII or better. Each policy shall contain a valid provision or endorsement stating"Should any of the above - described policies by canceled or should any coverage be reduced before the expiration date thereof, the issuing company shall send written notice to the Weld County Director of General Services by certified mail, return receipt requested. Such written notice shall be sent thirty (30) days prior to such cancellation or reduction unless due to non-payment of premiums for which notice shall be sent ten (10) days prior. If any policy is in excess of a deductible or self -insured retention, County must be notified by the Successful bidder. Successful bidder shall be responsible for the payment of any deductible or self -insured retention. County reserves the right to require Successful bidder to provide a bond, at no cost to County, in the amount of the deductible or self -insured retention to guarantee payment of claims. The insurance coverage's specified in this Agreement are the minimum requirements, and these requirements do not decrease or limit the liability of Successful bidder. The County in no way warrants that the minimum limits contained herein are sufficient to protect the Successful bidder from liabilities that might arise out of the performance of the work under this Contract by the Successful bidder, its agents, representatives, employees, or subcontractors. The successful bidder shall assess its own risks and if it deems appropriate and/or prudent, maintain higher limits and/or broader coverages. The successful bidder is not relieved of any liability or other obligations assumed or pursuant to the Contract by reason of its failure to obtain or maintain insurance in sufficient amounts, duration, or types. The successful bidder shall maintain, at its own expense, any additional kinds or amounts of insurance that it may deem necessary to cover its obligations and liabilities under this Agreement. Any modification to these requirements must be made in writing by Weld County. The successful bidder stipulates that it has met the insurance requirements identified herein. The successful bidder shall be responsible for the professional quality, technical accuracy, and quantity of all materials and services provided, the timely delivery of said services, and the coordination of all services rendered by the successful bidder and shall, without additional compensation, promptly remedy and correct any errors, omissions, or other deficiencies. INDEMNITY: The successful bidder shall defend, indemnify and hold harmless County, its deputies, agents, and employees, from and against injury, loss damage, liability, suits, actions, or claims of any type or character arising out of the work done in fulfillment of the terms of this Contract or on account of any act, claim or amount arising or recovered under workers' compensation law or arising out of the failure of the successful bidder to conform to any statutes, ordinances, regulation, law or court decree. The successful bidder shall be fully responsible and liable for any and all injuries or damage received or sustained by any person, persons, or property on account of its performance under this Agreement or its failure to comply with the provisions of the Agreement, or on account of or in consequence of neglect of The successful bidder in its methods or procedures; or in its provisions of the materials required herein, or from any claims or amounts arising or recovered under the Worker's Compensation Act, or other law, ordinance, order, or decree. This paragraph shall survive expiration or termination hereof. It is agreed that the successful bidder will be responsible for primary loss investigation, defense and judgment costs where this contract of indemnity applies. In consideration of the award of this contract, the successful bidder agrees to waive all rights of subrogation against the County its associated and/or affiliated entities, successors, or assigns, its elected officials, trustees, employees, agents, and volunteers for losses arising from the work performed by the successful bidder for the County. A failure to comply with this provision shall result in County's right to immediately terminate this Agreement. Types of Insurance: The successful bidder shall obtain, and maintain at all times during the term of any Agreement, insurance in the following kinds and amounts: Workers' Compensation Insurance as required by state statute, and Employer's Liability Insurance covering all of the successful bidder's employees acting within the course and scope of their employment. Policy shall contain a waiver of subrogation against the County. This requirement shall not apply when a successful bidder or subcontractor is exempt under Colorado Workers' Compensation Act., AND when such successful bidder or subcontractor executes the appropriate sole proprietor waiver form. BID PROPOSAL #B1600152 Page 7 Commercial General Liability Insurance for bodily injury, property damage, and liability assumed under an insured contract, and defense costs, with the minimum limits must be as follows: $1,000,000 each occurrence; $2,000,000 general aggregate; $2,000,000 products and completed operations aggregate; $1,000,000 Personal Advertising injury Automobile Liability: Successful bidder shall maintain limits of $1,000,000 for bodily injury per person, $1,000,000 for bodily injury for each accident, and $1,000,000 for property damage applicable to all vehicles operating both on County property and elsewhere, for vehicles owned, hired, and non -owned vehicles used in the performance of this Contract. Successful bidders shall secure and deliver to the County at or before the time of execution of this Agreement, and shall keep in force at all times during the term of the Agreement as the same may be extended as herein provided, a commercial general liability insurance policy, including public liability and property damage, in form and company acceptable to and approved by said Administrator, covering all operations hereunder set forth in the Request for Bid. Proof of Insurance: County reserves the right to require the successful bidder to provide a certificate of insurance, a policy, or other proof of insurance as required by the County's Risk Administrator in his sole discretion. Additional Insureds: For general liability, excess/umbrella liability, pollution legal liability, liquor liability, and inland marine, Successful bidder's insurer shall name County as an additional insured. Waiver of Subrogation: For all coverages, Successful bidder's insurer shall waive subrogation rights against County. Subcontractors: All subcontractors, subcontractors, independent contractors, sub -vendors, suppliers or other entities providing goods or services required by this Agreement shall be subject to all of the requirements herein and shall procure and maintain the same coverage's required of Successful bidder. Successful bidder shall include all such subcontractors, independent contractors, sub -vendors suppliers or other entities as insureds under its policies or shall ensure that all subcontractors maintain the required coverages. Successful bidder agrees to provide proof of insurance for all such subcontractors, independent contractors, sub -vendors suppliers or other entities upon request by the County. The terms of this Agreement are contained in the terms recited in this Request for Bid and in the Response to the Bid each of which forms an integral part of this Agreement. Those documents are specifically incorporated herein by this reference. BID PROPOSAL NB 1600 Lit Page 8 BID SPECIFICS A. Overview: Through this Request for Proposal (RFP), the Weld County Sheriffs Office, hereinafter referred to as the County, respectfully requests proposals from responsible and qualified firms for a fully operational, flexible, secure and reliable inmate commissary system. The provision of inmate commissary service and the quality and reliability of service are a high priority. Firms who submit a response to this Request for Proposal (RFP) shall be responsible to submit technical and service solutions based on their programs that meet or exceed the goals and objectives herein. The initial agreement, issued as a result of this RFP, will be for a period of thirty six (36) months, beginning approximately February 1, 2017 to and including January 31, 2020. The County shall have an option to renew the agreement for two (2) additional periods of one ( I ) year each, with the same terms and conditions. Each option is to be exercised no later than sixty (60) days prior to January 31, 2020, and January 31, 2021. This agreement and/or any extension to the original period of a subject agreement shall be contingent upon the County's satisfaction with all products and services received during the preceding agreement period. B. Introductory Information: The Weld County North Jail Complex is located in the city of Greeley, Colorado within the I-25 corridor between Denver CO. and Cheyenne, WY. The North Jail Complex is a direct supervision county jail; meaning deputies are posted within each housing unit to directly supervise and interact with inmates. The North Jail Complex holds only secure, adult offenders and a small number of juvenile offenders whose cases have been transferred to adult court, i.e. direct file juveniles. The Weld County North Jail Complex (NJC) initially opened in 1997 and has 23 housing units with a current designed capacity of 779 general population beds. The peak census at the North Jail occurred on November 28, 2006 with 697 offenders. The average daily secure jail population during the 12 month period prior to July 31, 2016 was 602 and trending higher. The mission of the Weld County North Jail Complex is to "...accept and lawfully hold prisoners in a safe, humane, wholesome environment that returns people to the community better, or no worse, than they arrived" C. Time Requirements: Tentative Proposal Calendar: September 27, 2016 October 12, 2016 @ 9:00AM October 19, 2016 @ 5:00PM October 21, 2016 November 9, 2016 @ 4:00PM November 10-23, 2016 November 28, 2016 February I, 2017 Request for Proposal distributed Mandatory Pre -Proposal Conference Due Date for RFP Questions Distribution of Responses to RFP Questions Request for Proposal due date Committee Review Proposal Award Contract Start Date The Weld County Sheriffs Office reserves the right to change the schedule of events, as it deems necessary. In the event of a major date change, all known participants will be notified. D. Project Information: Site Name, Address & Telephone Weld County North Jail Complex 2110 "O" Street Greeley, CO 80631 970-415-4015 BID PROPOSAL #81600152 Page 9 The current Inmate Commissary provider is Keefe Commissary Network. Below is the Gross sales information for 2014, 2015 and Year to Date (Jan -Aug) 2016: Gross sales for 2014 were in the amount of $418,757.24 Gross sales for 2015 were in the amount of $395,808.58 Gross sales for Year to date (Jan -Aug) 2016 were in the amount of $256,450.37 E. General Requirements: The proposal submitted in response to this RFP must be a Point by Point response in the format requested above. Any serious deviation from this format shall be cause for rejection of the proposal response. All proposals submitted shall become property of the County. At the discretion of the County, firms submitting proposals may be requested to make presentations as part of the evaluation process. The County will not reimburse the respondents to this RFP for any costs associated with the preparation and submission of said proposals or in the preparation for and attendance at a presentation. The County reserves the right to request any firm submitting a proposal to clarify their proposal or to supply additional information necessary to assist in the County's selection. All firms must be able tomeetall of the requirements set aside in this RFP. All proposals shall include all of the information requested in this RFP and any additional data that the respondent deems pertinent to the understanding and evaluating of the proposal. The respondent should not withhold any information from the written response in anticipation of presenting the information orally, since oral presentations may not be solicited. All proposals shall meet, at a minimum, all criteria outlined in the following sections. F. Installation Requirements: Turnkey Installation — The Vendor shall be responsible for all costs associated with the inmate commissary system, including but not limited to purchase of equipment, infrastructure, installation, service, maintenance, data network, and day- to-day operations. The County shall have no responsibility for any costs associated with the system or the installation of the system. This includes any additional equipment associated with any future expansion of the facility/housing units while the contract is in effect. The Vendor is responsible for determining all wiring and software requirements and costs associated with the conversion of service from the current inmate commissary system providers to the successful new service provider. The Vendor shall coordinate all details of switching out services with the current service providers. G. Service and Support Requirements: The Vendor shall be responsible for maintenance support on a twenty-four (24) hour, seven (7) day per week basis. The Vendor will describe, in detail, their company's service and maintenance program including remote access, diagnostics, downloading and trouble -shooting. Vendor should be capable of using a secure VPN to diagnose and troubleshoot our systems. Wherever "Maintenance" is specified in this section, it shall mean "Software and/or Hardware and/or other, Kiosk, and Commissary Equipment Maintenance, Support and Repair and/or Replacement Requirements". All costs for maintenance, support, repair of all software and equipment will be borne by the Vendor, and will not be deducted from any commissions. During the term of any contract awarded as a result of the RFP, the Vendor agrees to provide maintenance to diagnose problems, determine proper solutions and provide: I. The implementation of any required solutions, changes, modifications, updates or other services which are necessary to allow the software, hardware and any other commissary equipment to perform in accordance with the specifications as set forth in the RFP. 2. Upgrade the software and/or hardware to its required performance standards as required in the RFP. 3. Support should be provided 24 hours per day, 365 days per year via an 800 phone line in which we speak with a person. 4. Discuss the number of support facilities and their location. HID PROPOSAI. #61600152 Page 10 5. Identify how many employees and the percentage of total employees who provide technical support. The Vendor shall respond, in person, to a telephone request for maintenance within four (4) hours after the initial notification. The Vendor will pay a fee of $150.00/day, to Weld County, for each twenty-four (24) hour period that significant resolution hasn't been made. The definition of "significant resolution" will be determined at the sole opinion of the County. The Vendor must design, engineer, write, own, install, and support their own software, hardware and kiosks. The Vendor shall provide effective training to the County as may be required by the County. This will include, but not limited to, training for County personnel in maintaining inmate accounts as necessary on Vendor's software and hardware. The Vendor will be responsible for inputting all commissary orders and if needed will supply all commissary order forms. The County shall not be responsible for damage to the Vendors equipment occurring as a result of an inmates use or vandalism of the equipment. The County will make all reasonable efforts to prevent such acts. K. Commissary Pricing and Commission Accountability: I. The County reserves the right to approve the initial list of approved commissary items, and their price. Vendor must submit a complete list of commissary items offered with prices as part of their bid response. A copy of the current rates shall be on file with the County. The County must be notified, in writing, of any proposed increases or decreases in the rates charged. The County MUST approve in writing increases/decreases in rate(s) prior to any change. Vendor must maintain the commissary pricing submitted for the first year of the contract. Price increase will only be allowed on commodity items that may fluctuate rapidly in the first year such as: postage, coffee, paper, honey, and cocoa. Increases in commissary pricing will only be allowed on anniversary dates of the contract starting on day one of the second year of the contract. The County reserves the right to reduce increases or deny increases that, in the County's view, are exorbitant. The County and the awarded vendor should meet annually to review product offerings and permit product changes with the County's approval. The County is sensitive to pricing practices that may seem like gouging the inmates. 2. Any change in commissary charges (increase/decrease) which are not approved by the County in writing 30 days in advance of the change shall be grounds for termination of the contract. 3. The commission offered to the County shall be based on total gross revenues, with no deductions for fraud, bad debt, or uncollectible accounts. No deduction shall be made for any cost of providing the service described. 4. Commissions shall be paid Weekly and shall be accompanied by an inmate commissary commission and summary report which shall include, at a minimum, the following information: Date of Report Time Period Covered Total Gross Revenue (as defined above) 5. Failure to pay accurate commissions on a regular, weekly basis shall be grounds for cancellation, without penalty, of any agreement executed as a result of the RFP. 6. The County reserves the right to audit commissions on an annual basis. In the event any error to the detriment of the County is found (whether unauthorized deduction or other) the service provider shall be responsible for immediate payment of the underpaid amount PLUS a penalty equal to 25% of the underpaid amount. The payment of such amount and penalty is non-negotiable. Failure to remit such payment within 15 days of notice shall constitute default by the service provider. 7. Vendor will be responsible for city, county, state and federal sales taxes. L. Scope of Work: The Vendor shall provide services including labor, material, and goods necessary to provide commissary for approximately 620 or more inmates of the Weld County North Jail Complex located at 2110 "O" Street, Greeley, CO 80631. The number of inmates may vary as indicated or otherwise indicated by the Sheriff from time to time. Items such as food, candy, foodstuffs, dried coffee (decaf only), and hygiene items will be sold on a weekly basis. Tobacco products BID PROPOSAL 4B1600 1 600 '52 Page I I of any type will not be sold; this is a no tobacco facility. No product shall be offered or sold that contains staples. Metered stamped envelopes only, as postage stamps are not allowed. In addition to commissary items the Vendor shall provide housing unit kiosks needed to order commissary. The Vendor will supply sufficient personnel to deliver commissary orders to each housing area. Commissary personnel will be required to obtain a signature on each order when delivered. All items for the weekly delivery will be brought in on delivery day. No items will be stored on site unless it is part of an inmate behavior management program or ala carte sales. The Vendor will provide approved commissary product delivery to the facility premise one day a week. The delivered product must be based upon the approved product inventory as revised from time to time in accordance with contract provisions. The delivery schedule may be modified as the population increases or as negotiated by the Vendor and the County. The Vendor shall provide Inmate Admission kits on a monthly basis, or as requested containing basic hygiene items such as a cup, comb, shampoo, deodorant, tooth paste, and tooth brush. Cost of the Admission kits may be deducted from commissions' payable. The Vendor shall provide credits for commissary products not delivered due to releases, transfer, or errors. Vendor must be able to restrict commissary orders as to items and amount based on location and by inmate based on facility imposed restrictions as deemed necessary for the effective, safe, and secure operation of the facility and management of inmates. The Vendor will provide a weekly invoice for commissary products ordered and delivered including a report of commissions earned. The County reserves the right to designate the number of commissary days allocated for participation by the inmates. The County will notify the vender thirty (30) days in advance prior to instituting a change in the number or selection of days and/or times of the week. The Sheriff and the Facility Administrator have final authority in all matters relating to commissary services within the facility. The Vendor shall provide the County a commission on sales. M. Equipment: I. All commissary equipment provided shall be new and completely operational at cutover. 2. All equipment must be enterprise, business class rated. 3. Detailed list of equipment to be installed. White sheet information for each piece of equipment must be included with the list. 4. Inmates should have a Money Account as soon as they are entered into the system at time of booking. Describe the technical process of how inmate information and money are added or removed when they arrive or leave assuming no jail management system connectivity. The program should allow the ability to merge if two accounts are found for one inmate and the ability to assign which account is kept. 5. Inmate orders for Commissary should be taken primarily using an inmate kiosk with a backup paper solution in the event the electronic system is down. Inmates should be able to order their commissary by entering their name and a County defined inmate number into the system. 6. System will limit inmate commissary purchases based on the dollar amount as determined by the facility (excluding cost of headset radio), on dietary restrictions, classification, or housing assignment. 7. Inmate kiosks will be initially capable of providing the following information to the inmate: Account history (from date new system goes live), Commissary order entry (kiosk must show pictures of products and be bilingual), and Static pages for facility to post general information applicable to the inmates. Ability for inmates to request services such as medical information and appointments, dental appointments and services offered by the facility through Inmate Services. 8. All inmate kiosks shall be indestructible type kiosks suitable for use in a jail, tamperproof, with steel encased housings and shockproof keypads. All kiosk instruments shall be waterproof and fireproof. All inmate kiosks will be mounted firmly to the wall in a secure manner including cabling to support the kiosk. All installations must be approved by the County's designee. 9. The Vendor will be required to provide no less than two (2) Lobby Kiosks that are available to the public to place money into inmate accounts. There must also be no less than one ( I ) additional method for the placement of money into an inmate's account such as telephone or on-line system. Each housing unit will have at least one (I) inmate kiosk. Americans with Disabilities Act (ADA) designated units having no less than two (2) inmate kiosk one of which will be installed to meet ADA required standards. RID PROPOSAL. #81600152 Page 12 10. The Vendor must design, engineer, write, own, install, and support their own software/kiosks. None of these factors can be performed, supported, or owned by a third party. 1 I. Technical support must be provided at no additional charge by the Vendor's dedicated technical staff, 24 hours per day, 365 days per year via an 800 phone line. 12. Installations, training, and technical support must be provided by the Vendor's dedicated technical staff and may not be provided by a third party. 13. The Vendor owned commissary software must be directly linked to the Vendor's host billing system so that purchases and credits posted in the commissary software will automatically generate the Vendor invoices and credits. 14. In the event the County will require integration with a 3'd party's software, the Vendor must pay for said integration with the 3r° party if and when required by the County. 15. Each vendor will provide previous experience in successfully integrating with jail management systems including details on the process and level of integration. Each vendor will provide a list of jail management systems it is capable of integrating with. Spillman is the county's current jail management system, but is subject to change. 16. Each vendor will describe the evolution and provide a timeline in its software development. 17. The operating system should be based on Microsoft Windows. 18. Describe the types of databases used for the backend systems. 19. Describe the typical server configurations including preferred provider. 20. Primary servers will be housed at the NJC data center. 21. Vendor must provide a redundant server. 22. Vendor must provide a failover plan in the event of primary server failure. 23. System should be capable of working in a clustered environment. 24. Diagram system components as they would work best with one another including a clustered environment. 25. Public users must remain separate from the inmate users and backend systems. 26. Backups will be performed on the system in a timely manner and will require the system to close or image database so that it can be backed up properly. Backup schedule must be provided. 27. Discuss the client configuration including whether it is a thick client or web -based. 28. All transactions must include an audit trail. 29. The audit trail should only be alterable by a system administrator. 30. Data fields should be customizable to meet our business needs. 31. Code table data behind drop down fields should be customizable to meet our business needs. 32. Discuss how and when we receive major and minor upgrades. 33. All software upgrades will be provided to the County at no cost. 34. Vendor must provide a test environment for all major upgrades. System upgrades should be fully tested and QA'd prior to installation on our production servers. RID PROPOSAL 031600 15 2 Page 13 35. Discuss how logins are created and maintained for system users other than inmates. 36. Logins should fit into certain user -defined roles that might include administrator, accountant, public user, inmate, etc. 37. Identify which fields are typically pulled or updated from and to the Jail Management System. 38. Vendor must provide an implantation plan for migration of data. Must provide data conversion. 39. There should be a web -based, view only feature included with the system. 40. All upgrades or system changes will flow through a change control process in which the vendor provides information on specific changes and provide a back out plan. 41. Discuss how training will be conducted for County employees. 42. Training should be provided to WCSO to provide first line of support for system. 43. The Vendor's system cannot be connected to the County network, and the County will not provide internet access. 44. All associated cabling and equipment will need to be Vendor supplied and supported. 45. The County may provide limited space and controlled access to secure wiring closet for the installation of equipment. Space requirements will need to be submitted with the RFP to determine if the required space is available. 46. The Vendor will need to adhere to the standard requirements for data center use. 47. Physical access to the data closet will be in accordance with County policy. 48. Detailed list of equipment to be installed. White sheet information for each piece of equipment must be included with the list. 49. Provide a project plan with a timeline for the setup, installation, and configuration of all required hardware, software, and processes. N. Accounting Software: Currently the County has a limited access program with our Jail Management System for processing our commissary activities. Vendor will be responsible at their expense to design an accounting program that will work with our current program, or at the Vendor's expense contract with our Jail Management System provider (Spillman) for the development and maintence of an accounting program that can be integrated with our Jail Management System. The accounting system shall provide a detailed description of all accounting procedures, to include automated systems. The software must be able to maintain a permanent receivable account for each individual inmate and must be able to provide various reports on sales, commissions, and total sales by item, location, and by individual inmate. The hardware and software must be operational on an on -site and off -site basis. The program should allow the ability to merge if two accounts are found for one inmate and the ability to assign which account is kept. O. References: Vendors must list a minimum of five (5) references from facilities they provide commissary services for that are as large as or larger than the Weld County Jail. References must be located in Colorado or at a minimum from the same warehouse where orders will be pulled from in order to service this contract. References will include: Facility name, Inmate Population, Type of Jail :Management System, Contact, Address, Phone number, operational summary. Three (3) of the references will be from facilities where the vendor has inmate kiosks up and operational. The references should also include the number of kiosks, what the facility uses the kiosks for, and length of time the kiosks have been up and operational. Vendor shall upon request coordinate a tour of their warehouse, headquarters and a local facility to provide members of the review committee the opportunity to see the vendors operation. BID PROPOSAI. #B1600152 Page 14 Technical Service and Support P. Selection Criteria: Scoring Scale is as follows: ► I — 5 Scale I = Unsatisfactory 2 = Marginal 3 = Good 4= Very good 5 = Excellent Criteria Description Commission Structure Computer Hard/Software Stated commission for full performance in meeting the requirements of the RFP. Provide appropriate hardware, software, infrastructure, and training of county staff to facilitate efficient Inmate Commissary System. Understanding of Inmate Commissary System and desire to maintain efficient and effective operation. Support How vendor will initiate and fully implement commissary service. Proposal clarity, understanding of service, and demonstrates assurance of performance as to_quality ity and efficiency. Vendor has local subcontractor to provide on -site technical support upon notification of commissary system discrepancies/failure as defined by facility. Vendor is an established business dedicated to j providing commissary services in a correctional or Qualifications detention setting. (Length of time vendor has been in the business, current and recent history of performance, apparent capability to perform well). Reasonable and fair pricing of commissary service to Price the inmates. Vendor must demonstrate understanding of importance of customer service (i.e. inmate family, friends, etc.) Customer Service and how billing issues are dealt with. Process of resolving billing disputes and inmate requests is priority, and references are provided, demonstrating customer service level as important. Grand Total Scoring (1-5 Scale) Points Awarded The evaluation committee will review all proposals to determine compliance with the requirements of the proposal. The committee reserves the right to verify credentials, conduct reference checks, and verify the companies meet the performance requirements outlined in the proposal. Product and performance demonstrations may be requested. Q. Award: A selection committee shall evaluate all responses submitted to this RFP. The award will be based on general criteria, as outlined above. After an initial screening process, the respondent may be asked to make an oral presentation of its proposal. BID PROPOSAL #B1600152 Page 15 All arrangements and scheduling shall be coordinated by the RFP contact. The County expressly reserves the right, in its sole judgment, to accept or reject any or all proposals, with or without cause, modify, alter, waive any technicalities or provisions, or to accept the proposal which, in its sole judgment, is determined to be the best evaluated offer resulting from negotiation. The County reserves the right to withdraw the RFP in whole or in part, at any time and for any reason. Submission of a proposal response confers no rights upon the respondent nor obligates the Weld County Sheriffs Office in any manner. The County reserves the right to award no agreement and to solicit additional offers at a later date. R. Questions/Inquires/Addendum: All questions related to this RFP must be directed to the attention of the Director of Support Services at ceggers(anco.weld.co.us. All inquires must be in writing and responses will be shared with all potential respondents, as appropriate. If it becomes necessary to revise any part of this RFP or if additional data is necessary to enable an exact interpretation of the provisions of this request, an addendum will be issued. It is the responsibility of the respondent to ensure that they have received all addendums prior to submitting a proposal response. The addendums will be located on Weld County Government's website under the Purchasing department. The undersigned, by his or her signature, hereby acknowledges and represents that: I. The bid proposed herein meets all of the conditions, specifications and special provisions set forth in the request for proposal for Request No. #B1600 152. 2. The quotations set forth herein are exclusive of any federal excise taxes and all other state and local taxes. 3. He or she is authorized to bind the below -named bidder for the amount shown on the accompanying proposal sheets. 4. The signed bid submitted, all of the documents of the Request for Proposal contained herein (including, but not limited to the product specifications and scope of services), the formal acceptance of the bid by Weld County, and signature of the Chair of the Board of County Commissioners, together constitutes a contract, with the contract date being the date of signature by the Chair of the Board of County Commissioners. 5. Weld County reserves the right to reject any and all bids, to waive any informality in the bids, and to accept the bid that, in the opinion of the Board of County Commissioners, is to the best interests of Weld County. The bid(s) may be awarded to more than one vendor. FIRM BUSINESS ADDRESS CITY, STATE, ZIP CODE TELEPHONE NO PRINTED NAME AND TITLE SIGNATURE _. E-MAIL DATE FAX TAX ID # **THE SUCCESSFUL BIDDER SHALL PROVIDE A W-9 IF NOT ALREADY ON FILE** WELD COUNTY IS EXEMPT FROM COLORADO SALES TAXES. THE CERTIFICATE OF EXEMPTION BID PROPOSAL #81600152 Page I6 NUMBER IS #98-03551-0000. YOU DO NOT NEED TO SEND BACK PAGES 1-8. I31D PROPOSAL 43 1600152 Page 17 Exhibit B REQUEST FOR PROPOSAL WELD COUNTY, COLORADO 1150 O STREET GREELEY, CO 80631 DATE: September 21, 2016 PROPOSAL NUMBER: B1600152 DESCRIPTION: Inmate Commissary Services DEPARTMENT: Sheriffs Office MANDATORY PRE -BID CONFERENCE DATE: 10/12/16 @ 9:00 AM BID OPENING DATE: 11/9/16 @ 4:00 PM BID SPECIFICS A. Overview: Through this Request for Proposal (RFP), the Weld County Sheriff's Office, hereinafter referred to as the County, respectfully requests proposals from responsible and qualified firms for a fully operational, flexible, secure and reliable inmate commissary system. The provision of inmate commissary service and the quality and reliability of service are a high priority. Firms who submit a response to this Request for Proposal (RFP) shall be responsible to submit technical and service solutions based on their programs that meet or exceed the goals and objectives herein. The initial agreement, issued as a result of this RFP, will be for a period of thirty six (36) months, beginning approximately February 1, 2017 to and including January 31, 2020. The County shall have an option to renew the agreement for two (2) additional periods of one (1) year each, with the same terms and conditions. Each option is to be exercised no later than sixty (60) days prior to January 31, 2020, and January 31, 2021. This agreement and/or any extension to the original period of a subject agreement shall be contingent upon the County's satisfaction with all products and services received during the preceding agreement period. Keefe Response: Acknowledged and agreed. B. Introductory Information: The Weld County North Jail Complex is located in the city of Greeley, Colorado within the I-25 corridor between Denver CO. and Cheyenne, WY. The North Jail Complex is a direct supervision county jail; meaning deputies are posted within each housing unit to directly supervise and interact with inmates. The North Jail Complex holds only secure, adult offenders and a small number of juvenile offenders whose cases have been transferred to adult court, i.e. direct file juveniles. The Weld County North Jail Complex (NJC) initially opened in 1997 and has 23 housing units with a current designed capacity of 779 general population beds. The peak census at the North Jail occurred on November 28, 2006 with 697 offenders. The average daily secure jail population during the 12 month period prior to July 31, 2016 was 602 and trending higher. The mission of the Weld County North Jail Complex is to "... accept and lawfully hold prisoners in a safe, humane, wholesome environment that returns people to the community better, or no worse, than they arrived" Keefe Response: Acknowledged and agreed. C. Time Requirements: Tentative Proposal Calendar: September 27, 2016 October 12, 2016 @ 9:00AM October 19, 2016 @ 5:00PM October 21, 2016 Request for Proposal distributed Mandator Pre -Proposal Conference Due Date for RFP Questions Distribution of Responses to RFP Questions November 9, 2016 A 4:00PM November 10-23, 2016 November 28, 2016 February 1, 2017 Request for Proposal due date Committee Review Proposal Award Contract Start Date The Weld County Sheriff's Office reserves the right to change the schedule of events, as it deems necessary. In the event of a major date change, all known participants will be notified. Keefe Response; Acknowledged and agreed. D. Project Information: Site Name, Address & Telephone Weld County North Jail Complex 2110 "O" Street Greeley, CO 80631 970-415-4015 The current Inmate Commissary provider is Keefe Commissary Network. Below is the Gross sales information for 2014, 2015 and Year to Date (Jan -Aug) 2016: Gross sales for 2014 were in the amount of $418,757.24 Gross sales for 2015 were in the amount of $395,808.58 Gross sales for Year to date (Jan -Aug) 2016 were in the amount of $256,450.37 Keefe Response: Acknowledged and agreed. E. General Requirements: The proposal submitted in response to this RFP must be a Point by Point response in the format requested above. Any serious deviation from this format shall be cause for rejection of the proposal response. All proposals submitted shall become property of the County. At the discretion of the County, firms submitting proposals may be requested to make presentations as part of the evaluation process. The County will not reimburse the respondents to this RFP for any costs associated with the preparation and submission of said proposals or in the preparation for and attendance at a presentation. The County reserves the right to request any firm submitting a proposal to clarify their proposal or to supply additional information necessary to assist in the County's selection. All firms must be able to meet all of the requirements set aside in this RFP. All proposals shall include all of the information requested in this RFP and any additional data that the respondent deems pertinent to the understanding and evaluating of the proposal. The respondent should not withhold any information from the written response in anticipation of presenting the information orally, since oral presentations may not be solicited. All proposals shall meet, at a minimum, all criteria outlined in the following sections. Keefe Response:Acknowledged and agreed. F. Installation Requirements: Turnkey Installation The Vendor shall be responsible for all costs associated with the inmate commissary system, including but not limited to purchase of equipment, infrastructure, installation, service, maintenance, data network, and day-to-day operations. The County shall have no responsibility for any costs associated with the system or the installation of the system. This includes any additional equipment associated with any future expansion of the facility/housing units while the contract is in effect. SID PROPOSAL 4B f 600152, Keefe Group Response Page 2 The Vendor is responsible for determining all wiring and software requirements and costs associated with the conversion of service from the current inmate commissary system providers to the successful new service provider. The Vendor shall coordinate all details of switching out services with the current service providers. Keefe Response: Acknowledged and agreed. G. Service and Support Requirements: The Vendor shall be responsible for maintenance support on a twenty-four (24) hour, seven (7) day per week basis. The Vendor will describe, in detail, their company's service and maintenance program including remote access, diagnostics, downloading and trouble -shooting. Vendor should be capable of using a secure VPN to diagnose and troubleshoot our systems. Wherever "Maintenance" is specified in this section, it shall mean "Software and/or Hardware and/or other, Kiosk, and Commissary Equipment Maintenance, Support and Repair and/or Replacement Requirements". All costs for maintenance, support, repair of all software and equipment will be borne by the Vendor, and will not be deducted from any commissions. Keefe Response: Acknowledged and agreed. Keefe Commissary Network staffs a centralized Technical Services support center including Help Desk, Configuration, Installation, Training, Systems Integration, and Software Development Services. The entire staff is located at the Keefe Group corporate office in St. Louis, Missouri. Engagement at the Software Development level requires KCN Corporate review/approval of customer requests sponsored by KCN regional representatives on behalf of the customer. • Review and analysis of business requirements for new solutions and/or changes to current solutions.. • Development of design specifications for new features ■ Development of cost estimates for new features • Development of timelines for new features ■ Coding and testing of new features ■ Testing and early deployment of new features • Maintenance for current feature set Technical Services Support KCN Technical Services provides three (3) areas of services to customers on a daily basis. Contact Services - Help Desk Services Project Services Contact Services Contact Services is the first line of contact for service requests via phone or e-mail. All customer support cases are documented in Microsoft CRM. History is available to all field sales staff and regional management on a real time basis. Examples of first line support services: • Resolution of communications errors ■ Analysis of hardware errors and replacement of defective hardware • Standard end -user training ■ Order Tracking, Order Processing, Pricing Updates BID PROPOSAL #B1600152, Keefe Group Response Page 3 Telephone Phone requests are routed through CISCO Call Manger on a 24 x 7 x 365 basis — phone requests are placed by dialing 800 864-5986. Phone services are available during business hours, defined as 8 AM — 5 PM Monday through Friday. During business hours, inbound calls are answered by an administrative attendant. The administrative attendant determines whether the call is related to marketing, accounting, or technical services. If the call is technical in nature, the attendant can route the call either to the direct extension of an individual technician or to the call -queue for the first available technician. Calls queued for the first available technician can travel through four staff levels, with an increasing cumulative number of extensions accessed throughout wait -time. If a queued call is not answered within five minutes, the call is routed to a voice mail extension which records a message from the caller and automatically begins paging a group of six escalation phone numbers. Calls directed to an individual technician are subject to the current availability of that technician at the time the call is transferred. Any inbound call outside of business hours can access technical support by choosing option 7 on a touch-tone phone. When option 7 is selected, the call routing routine first checks for available staffed extensions. If none are available the call is routed to a voice mail which automatically begins paging a group of six escalation extensions. On -call staff is equipped with notebook computer systems integrated with wireless Internet access and VPN access to the KCN Corporate Service Center. E -Mails E-mail requests are monitored during business hours by a designated Service Center administrator. The Solutions Center administrator screens e-mail either for immediate response or for escalation as a service event. If escalated to a service event, the Service Center Administrator opens a CRM Case and either assigns the case to a technician or adds the case to the service ticket queue. Location Contact Services staff is located at the KCN Service Center Corporate Office in St. Louis MO Monday through Friday 6 AM —7 PM CST. On -Call Staff are located off premises Monday through Friday 5 PM — 8 AM, Saturday and Sunday 24 hrs. per day, and Monday morning 12 AM — 8 AM. On -Call staff is located at the KCN Service Center Office in St. Louis MO Monday through Friday 8 AM — 5 PM. Escalation Services Escalation Services is the delivery of complex helpdesk service requirements. Contact Services escalate more complex service requirements to a higher level of complexity and urgency. Some examples of complex service requirements are: Recovery of failed hard drive and / or data recovery Re -configuration of standard software features including Accounting profiles Commissary restrictions Integration settings Communications setup Bank, check and cash management features Receipt settings Standard installations and upgrades. Analysis and reporting of software errors Specialized end -user training Standard Software Upgrades Project Services Project services is the planning and implementation of software, hardware and network deployments at customer sites. Typically, this includes new account, first time installation of hardware and software. Project BID PROPOSAL M31600152, Keefe Group Response Page 4 technicians receive and review approved system quote and new KCN account information documents. They contact account manager on any questions or inquiries regarding the account setup to ensure regional and facility expectations are met. Hardware and equipment needed for the installation on site is purchased. The Project technician creates a KCN transition document —this document may vary depending on the complexity of the new account. The document will be a working plan between Keefe and the facility. It will include some of the following topics that the project technician will gather from the key contacts at the facility. Computer layout at the facility — how many computers will Keefe provide, how many computers will the jail supply that the Keefe software will be installed on. Jail computers — what windows operating system, size of hard drive, RAM, etc. The facility network infrastructure is assessed: ■ Server(s) — model, configuration details ■ Remote access — which enables KCN help desk technicians assist with customer questions, inquiries, problems • Backup method ■ Data conversion ■ Integration details — contacts, file specifications, etc. • Special features / services requested — positive pay, paid check, debt write off, merge resident, Kiosks, On-line deposits, special order entry methods, prepaid sales, etc. • Officer roster — list of officers, officer duties, groups • General ledger accounts and associated GL account events ■ Number of used cash drawers ■ Facility's current everyday business flow / operations • Resident account events ■ Recoverable charges — priority and recovery percentage ■ Order forms — commissary restrictions • Bank account ■ Check printing / layout ■ Software / system reports • Training — room / structure / end user schedule / end user manuals When the equipment is received in the KCN office, the project technician will build and configure the hardware to meet the requests of the facility. Final configuration and setup of account management, officer management, inmate banking module, commissary module, reports, etc. Final configuration, setup, and testing of all integrated systems (booking, fund, sale integrations) in the KCN Corp. office prior to onsite implementation. Prepare for onsite end user training (manuals, tip sheets, user scheduling, training computers, training classroom) Project technician on site visit for hardware installation, end user training, and implementation of Keefe software applications. Once the onsite visit has been completed, the project technician will follow up with the customer to ensure satisfaction and open items have been resolved — all detailed information is then documented in CRM. Current account —complex upgrade of hardware and/or software -- for example, a new feature which involves changes to business processes, server and/or workstation operating system or database level, network topology, etc. o Review of new features / equipment required for upgrade o Receipt of signed authorization to proceed with equipment / software changes a Testing of new features / hardware required for upgrade o Development of transition plan o Preparation for additional on -site training if required for the upgrade BID PROPOSAL #]31600152, Keefe Group Response Page 5 Hardware Service Plans and Business Continuity Options Hardware Service Agreements — repair and or replacement of defective hardware Acknowledged and Agreed. Hardware failures are covered under contracts with manufacturers such as Dell, Wyse, NCS, Brother, Tally Genicom, etc. These are typically 24 -hour turnaround contracts for workstations, same day service for servers, and depot/warranty replacement for peripherals and kiosks. The facility may also opt to have KCN provide on -site or depot service spare equipment to maximize utilization and minimize downtime in the event of hardware failure. ▪ Server maintenance options are as follows: o Gold Dell on -site server service - would include 4 -hour 24 x 7 x 365 on -site response time guaranteed by Dell Computer Corp after dispatch by KCN help desk staff ■ Workstation maintenance options are as follows: o Standard Dell on -site workstation service - would include 8 -hour 8 x 5 on -site response time guaranteed by Dell Computer Corp after dispatch by KCN help desk staff o Depot - backup workstation service - would include the storage of a 'cold spare' workstation CPU at the Regional Distribution Center. In the event of a workstation failure at the facility, the cold spare could be installed and connected to the server database for use in a matter of hours by KCN staff. At such time as the original workstation is repaired the process can be reversed at off-peak hours to re- introduce the original workstation, and return the 'cold spare' to depot status. The cost of 'depot - backup workstation service' is reflected in the cost proposal ▪ Pod Kiosk maintenance options are as follows: o Depot — backup pod kiosk shells are stored at the regional distribution center. In the event of a kiosk failure, facility maintenance staff would be trained to remove the defective pod kiosk shell and replace it with the spare. The defective shell would be shipped to KCN Technical Services to be refurbished. Once refurbished, the shell would be shipped back to the regional business center as one of the spare units. ■ Lobby Kiosk maintenance options are as follows: o Depot— backup lobby kiosk shells are stored at the regional business center. In the event of a lobby kiosk failure, facility maintenance staff would be trained to remove the defective pod kiosk shell and replace it with the spare. The defective shell would be shipped to KCN Technical Services to be refurbished. Once refurbished, the shell would be shipped back to the regional business center as one of the spare units. ■ Monitor, modem, printer, OMR scanner maintenance options are as follows: ■ Standard peripheral replacement services - In the event of failure of one or more of these peripherals, KCN will ship a replacement for next day delivery and installation by facility staff. In the event that the OMR scanner can be repaired / replaced directly by NCS and this would be a quicker solution to return the equipment to service, KCN Tech services will exercise the NCS service option. BID PROPOSAL 4B1600152, Keefe Group Response Page 6 ■ On -site depot peripheral replacement services - KCN will store one of each of these peripherals at the regional Distribution Center. In the event of a failure of one or more of these peripherals, KCN regional Distribution Center staff will replace the peripheral(s) with a spare unit, and return the failed unit to KCN Headquarters Technical Services for repair or replacement by the related vendor. KCN Headquarters will return a service replacement to the regional Distribution Center and have the failed unit repaired or replaced by the associated manufacturer or vendor. The cost of 'on -site depot peripheral replacement services' is reflected in the cost proposal. Facility Preventive Maintenance Recommendations: • Server: ■ Quarterly synchronization of RAID array and defragmentation of hard drive partitions - 6 -8 hours per quarter ▪ Quarterly update of virus software - 1 hour per quarter ■ Monthly cold boot and observance of Power On Self Test messages to insure function of RAID array, CPU and RAM - 1 hour per month ■ Bi-annual software upgrade at option of facility - 2 hours each six months ■ Daily exchange of backup tapes for nightly scheduled backup -1/4 hour per day (no downtime required) ■ KCN service technicians typically monitor and maintain the KCN system that has the DB2 instance installed. Monitoring and maintenance includes daily off -site backups via secured web connection to KCN's corporate data center, dial -in or VPN maintenance sessions, including database tuning, software upgrades, and assessment for hardware upgrade requirements. The client is expected to provide reasonable access to KCN service tech staff on a scheduled basis to perform these maintenance functions —1 hr per month. ■ Total Annual estimated preventive maintenance downtime - 64 hours / 61,320 hours per year for one -tenth of one percent annual server preventive maintenance downtime ■ Workstations: ■ Weekly cold boot and observance of Power On Self Test messages to insure function of hard drive, CPU and RAM - 1/2 hour per week ■ Bi-annual software upgrade at option of facility -1/2 hour each six months ■ Total Annual estimated preventive maintenance downtime per workstation - (64 hours of server downtime + 27 hours of workstation downtime) / 61,320 hours per year for fifteen - hundredths of one percent annual workstation preventive maintenance downtime per workstation ■ OMR Scanner: ■ Weekly calibration, read head cleaning, and paper path cleaning -1 hour per week (can be accomplished between scanning sessions when scanner is not required to be actively scanning forms) • Total Annual estimated preventive maintenance downtime per OMR scanner - zero hours of downtime ■ Miscellaneous Printers: BID PROPOSAL 4B1600[52, Keefe Group Response Page • Monthly cleaning of moving parts with canned air -1/4 hour per month per printer (can be accomplished when printer is not in use) Replacement of consumables (ink cartridge, ribbon, toner) as needed -1/4 per month per printer (can be accomplished when printer is not in use) ■ Total Annual estimated preventive maintenance downtime per printer - zero hours of downtime KCN utilizes LogMeln as a primary tool for remote support services at no cost to the County, and will use a VPN account(s) as an alternative to LogMeln if provided by the County During the term of any contract awarded as a result of the RFP, the Vendor agrees to provide maintenance to diagnose problems, determine proper solutions and provide: 1. The implementation of any required solutions, changes, modifications, updates or other services which are necessary to allow the software, hardware and any other commissary equipment to perform in accordance with the specifications as set forth in the RFP. Keefe Response: Acknowledged and agreed. 2. Upgrade the software and/or hardware to its required performance standards as required in the RFP. Keefe Response: Acknowledged and agreed. 3. Support should be provided 24 hours per day, 365 days per year via an 800 phone line in which we speak with a person. Keefe Response: Acknowledged and agreed. Phone requests are routed through CISCO Call Manger on a 24 x 7 x 365 basis — phone requests are placed by dialing 800864-5986, Phone services are available during business hours, defined as 8 AM —5 PM Monday through Friday. During business hours, inbound calls are answered by an administrative attendant. The administrative attendant determines whether the call is related to marketing, accounting, or technical services. If the call is technical in nature, the attendant can route the call either to the direct extension of an individual technician or to the call -queue for the first available technician. Calls queued for the first available technician can travel through four staff levels, with an increasing cumulative number of extensions accessed throughout wait -time. If a queued call is not answered within five minutes, the call is routed to a voice mail extension which records a message from the caller and automatically begins paging a group of six escalation phone numbers. Calls directed to an individual technician are subject to the current availability of that technician at the time the call is transferred. Any inbound call outside of business hours can access technical support by choosing option 7 on a touch- tone phone. When option 7 is selected, the call routing routine first checks for available staffed extensions. If none are available the call is routed to a voice mail which automatically begins paging a group of six escalation extensions. On -call staff is equipped with notebook computer systems integrated with wireless Internet access and VPN access to the KCN Corporate Service Center. 4. Discuss the number of support facilities and their location. Keefe Response: BID PROPOSAL #B1600152, Keefe Group Response Page 8 Keefe Commissary Network staffs a centralized Technical Services support center including Help Desk, Configuration, Installation, Training, Systems Integration, and Software Development Services. While the majority of the entire staff is located at the Keefe Group corporate office in St. Louis, Missouri, we also have one technical support staff member located in our Denver, Colorado office, to provide quicker response times and more immediate on -site support, when necessary, to the many counhr facilities we service within`, close proximity to Denver. Additionally, we have a technical support staff of 3 members located at our Midwest Distribution center located in St. Louis, Missouri, that will provide support and backup to our technical staff member located at our Denver office. The following table identifies these employees and shows the number of years they have been providing support to Keefe customers. Name Title Years w/Keefe Christina Person Technical Coordinator, Denver 4 Demarco Taylor Technical Coordinator, St. Louis 17 Dominique Horn Technical Coordinator, St. Louis 9 Julie Martin Technical Coordinator, St. Louis 3 Average 8.3 Experience — Management Staff The following table identifies the management staff at both our distribution center in both Denver, Colorado and St. Louis, Missouri, and shows the number of years they have been with Keefe. Name Title Years w/Keefe Steve Busch Group Vice President, St. Louis 33 Melissa Gibbs Regional Business Manager, St. Louis 29 Ken Wright Vice President of Sales, St. Louis 20 Steve Kruse Regional Manager, KCN, St. Louis 21 Steve Stark Warehouse Manager, St. Louis 32 Scott Peterson Warehouse Manager, Denver 13 Brent Riggs Operations Manager, Denver 16 Jeff Owens KCN Asst. Warehouse Manager Denver 10 Average 21.75 Keefe Group Regions and Corporate Offices Keefe Group Corporate Office 10880 Lineage Place St. Louis, MO 63132 BID PROPOSAL #B1600152, Keefe Gmup Response Page 9 Keefe Distribution Centers (8) o Midwest -St. Louis, MO o Edison, NJ o Jacksonville, FL o Cleveland, OH o Garland, TX o Reno, NV o Denver, CO o Fontana, CA Keefe Group Service Centers (1) • St. Charles MO KCN Service Centers (7) • Chesapeake, VA • Atlanta, GA • Seattle, WA • Walpole, MA • San Jose, CA • Pearl, MS • Elkridge, MD Warehouses o Keefe Office & Warehouse 1,332,155Sq. Ft. o KCN Office & Warehouse 137,615 Sq. Ft o ICS Office Space 17,044 o ATG Office Space 17,279 5. Identify how many employees and the percentage of total employees who provide technical support. Keefe Response; Keefe Commissary Network has 76 employees that provide some form of technical support on a regular basis, out of a total of 1344 employees nationwide, which equates to 5.6%. The Vendor shall respond, in person, to a telephone request for maintenance within four (4) hours after the initial notification. The Vendor will pay a fee of $150.00/day, to Weld County, for each twenty-four (24) hour period that significant resolution hasn't been made. The definition of "significant resolution" will be determined at the sole opinion of the County. The Vendor must design, engineer, write, own, install, and support their own software, hardware and kiosks. The Vendor shall provide effective training to the County as may be required by the County. This will include, but not limited to, training for County personnel in maintaining inmate accounts as necessary on Vendor's software and hardware. The Vendor will be responsible for inputting all commissary orders and if needed will supply all commissary order forms. The County shall not be responsible for damage to the Vendors equipment occurring as a result of an inmates use or vandalism of the equipment. The County will make all reasonable efforts to prevent such acts. Keefe Response: Acknowledged and agreed. K. Commissary Pricing and Commission Accountability: 1. The County reserves the right to approve the initial list of approved commissary items, and their price. Vendor must submit a complete list of commissary items offered with prices as part of their bid response. A copy of the current rates shall be on file with the County. The County must be notified, in writing, of any proposed increases or decreases in the IW BID PROPOSAL 4B1600152, Keefe Group Response Page 10 rates charged. The County MUST approve in writing increases/decreases in rate(s) prior to any change. Vendor must maintain the commissary pricing submitted for the first year of the contract. Price increase will only be allowed on commodity items that may fluctuate rapidly in the first year such as: postage, coffee, paper, honey, and cocoa. Increases in commissary pricing will only be allowed on anniversary dates of the contract starting on day one of the second year of the contract. The County reserves the right to reduce increases or deny increases that, in the County's view, are exorbitant. The County and the awarded vendor should meet annually to review product offerings and permit product changes with the County's approval. The County is sensitive to pricing practices that may seem like gouging the inmates. Keefe Response: Acknowledged and agreed. The list of commissary items with pricing has been added to the end of our response. This list has two pricing columns, one for each commission rate we are proposing to the county, 34% and 40%. 2. Any change in commissary charges (increase/decrease) which are not approved by the County in writing 30 days in advance of the change shall be grounds for termination of the contract. Keefe Response: Acknowledged and agreed. 3. The commission offered to the County shall be based on total gross revenues, with no deductions for fraud, bad debt, or uncollectible accounts. No deduction shall be made for any cost of providing the service described. Keefe Response: Acknowledged and agreed. 4. Commissions shall be paid Weekly and shall be accompanied by an inmate commissary commission and summary report which shall include, at a minimum, the following information: Date of Report Time Period Covered Total Gross Revenue (as defined above) Keefe Response: Acknowledged and agreed. 5. Failure to pay accurate commissions on a regular, weekly basis shall be grounds for cancellation, without penalty, of any agreement executed as a result of the RFP. Keefe Response: Acknowledged and agreed. 6. The County reserves the right to audit commissions on an annual basis. In the event any error to the detriment of the County is found (whether unauthorized deduction or other) the service provider shall be responsible for immediate payment of the underpaid amount PLUS a penalty equal to 25% of the underpaid amount. The payment of such amount and penalty is non-negotiable. Failure to remit such payment within 15 days of notice shall constitute default by the service provider. Keefe Response: Acknowledged and agreed. 7. Vendor will be responsible for city, county, state and federal sales taxes. Keefe Response: Acknowledged and agreed. L. Scope of Work: The Vendor shall provide services including labor, material, and goods necessary to provide commissary for approximately 620 or more inmates of the Weld County North Jail Complex located at 2110 "O" Street, Greeley, CO 80631. The number of inmates may vary as indicated or otherwise indicated by the Sheriff from time to time. Items such as food, candy, BID PROPOSAL 4B 1600152, Keefe Group Response Page 11 foodstuffs, dried coffee (decaf only), and hygiene items will be sold on a weekly basis. Tobacco products of any type will not be sold; this is a no tobacco facility. No product shall be offered or sold that contains staples. Metered stamped envelopes only, as postage stamps are not allowed. In addition to commissary items the Vendor shall provide housing unit kiosks needed to order commissary. The Vendor will supply sufficient personnel to deliver commissary orders to each housing area. Commissary personnel will be required to obtain a signature on each order when delivered. All items for the weekly delivery will be brought in on delivery day. No items will be stored on site unless it is part of an inmate behavior management program or ala carte sales. The Vendor will provide approved commissary product delivery to the facility premise one day a week. The delivered product must be based upon the approved product inventory as revised from time to time in accordance with contract provisions. The delivery schedule may be modified as the population increases or as negotiated by the Vendor and the County. The Vendor shall provide Inmate Admission kits on a monthly basis, or as requested containing basic hygiene items such as a cup, comb, shampoo, deodorant, tooth paste, and tooth brush. Cost of the Admission kits may be deducted from commissions' payable. The Vendor shall provide credits for commissary products not delivered due to releases, transfer, or errors. Vendor must be able to restrict commissary orders as to items and amount based on location and by inmate based on facility imposed restrictions as deemed necessary for the effective, safe, and secure operation of the facility and management of inmates. The Vendor will provide a weekly invoice for commissary products ordered and delivered including a report of commissions earned. The County reserves the right to designate the number of commissary days allocated for participation by the inmates. The County will notify the vender thirty (30) days in advance prior to instituting a change in the number or selection of days and/or times of the week. The Sheriff and the Facility Administrator have final authority in all matters relating to commissary services within the facility. The Vendor shall provide the County a commission on sales. Keefe Response: Acknowledged and agreed to all above. We will continue providing the service as we are currently, which includes bagging orders at our Denver distribution center, and delivering the orders on a Keefe -leased vehicle, and distributing the orders with Keefe personnel. Denver- Service Center Description: Square Feet: 45,000 Avg. Daily Inventory: $1M -$1.2M # of Full -Time Employees: 23 BID PROPOSAL #B1600152, Keefe Group Response Page 12 If the county is interested in implementing our direct -debit vending service (detailed info on page XX of this response), which would be a good fit for the behavior management program, we would be interested in exploring the possibility of storing the products that would be sold through vending, somewhere within the facility, if possible. If not, then we would certainly look at delivering these products along with the commissary orders. M. Equipment: I. All commissary equipment provided shall be new and completely operational at cutover. Keefe Response: Acknowledged and agreed. 2. All equipment must be enterprise, business class rated. Keefe Response: Acknowledged and agreed. 3. Detailed list of equipment to be installed. White sheet information for each piece of equipment must be included with the list. Keefe Response: The table below specifies the equipment that will be provided to Weld County (at no cost) as part of our proposal. Type Description Qty CPU Dell OP 5040, Intel 17-6700 3.4GHz, 16GB RAM, 1 TBHD, NIC, Windows 10 1 CPU Dell PE R330, Intel Xeon E3-1220 3.0GHz, 16GB UDIMM, 5x500 GBHD, with rails, Server 1 PTR Dell Laser Printer 52810dn 3 -year warranty 3 KIO Inducomp - Edge Kiosk (R6) - includes Win 8.1 licensing 27 NET Ultra Power Injector Kit for POE Kiosks 27 KIO InduComp - Booking Kiosk 1 4. Inmates should have a Money Account as soon as they are entered into the system at time of booking. Describe the technical process of how inmate information and money are added or removed when they arrive or leave assuming no jail management system connectivity. The program should allow the ability to merge if two accounts are found for one inmate and the ability to assign which account is kept. Keefe Response: BID PROPOSAL #131604152, Keefe Group Response Page 13 Deposit funds to the account h4 Faa Iowan Ca thm C....wy emrts+ Nemo-we Coney." Mao 4 lbeCIEDS ' its it- : layette Meow*: SOLI fnam4 JONES, AMON KEVIN OOP F4aar* OW4 x'01] Sbd- 1Nr Gal ] •+nNRrml 450 CO Slakm Aais• R,a.r 1t rammed I Bath Turam aar RastwaTed+ I Two FWD .oi P IIO& MUNI *DiFViIT 04514 .DE POSIF ON c►. a# FOOT MO MOLL FLOrSEOU1 CAN 1:40510111 C11EEY NAM DM" C FEJECTCO FUNDS REV WINNLO R5 OM $1440'. WM[Ri f1 I 1 04/16!.:01, EF1R Nom 1444mr, �r 'FOJM$�3f,RoRa mail( 3tG1111705587Ca•apfu hNov `2tF.100009A9i Cea4ureP aah Reg 041%$3t0111$ DoNALD 12AD:12 own to 3tLrIu orAucenipkaaRy ?ID 1000di136Comivolkiwitil411 wr 1N>o4ouscAa.r,RirresP40 7rD I =OM *C4m*a4FP+M*Fl 654145%.1) tapas DON POW NARK w 301011112 )Commy KNA*0 DID IFIX0a0601(44+40,4 flog OID lCOMON9EamsarAaoANm !7J o) 051 3261 -10065 ]J 04 197 00 kill 14 LV 261 -19765 S7]) WOO DX D% % ID In the event no JMS connectivity exists, the KCN system allows for manual entry of the inmate information in order to open a bank\or money account. This includes making a deposit for the amount of the money the inmate has in his\her possession at the time of booking. Transaction Controls • Ability to set out of range transaction warnings • Ability to apply holds to suspect deposits • Ability to limit the transaction types viewable from data entry panels based on user ID and station ID • Automated account close features to avoid errors in applying closing amounts • Ability to Encumber funds for Release Aid Keefe provides a customized release workflow with the ability to specify multiple disbursements against a declining balance (cash, check, debit card, etc.) and more than one means may be selected if desired. Additionally, the KCN KeepTrakTm software features a ResMerg feature that allows users to merge duplicate inmate accounts. Once merged, the resulting single account will show detailed information such as data related to the account merger —date, user, station, from resident to resident, reason for merger, status of merger. Other merger details available to users are a comprehensive list of inmate transactions, receivables, encumbrances, checks, money orders, property, and messages. Merged accounts can be reverted as well. Users can also review a historical list of all mergers completed. 5. Inmate orders for Commissary should be taken primarily using an inmate kiosk with a backup paper solution in the BID PROPOSAL #B 16001 52, Keefe Group Response Page 14 event the electronic system is down. Inmates should be able to order their commissary by entering their name and a County defined inmate number into the system. Keefe Response: Primary order entry method will be via the housing unit kiosks. Backup paper solutions include either the use of a scantron (bubble) sheet or paper order form to be submitted by the inmates and processed by Keefe staff at our Denver office. We will work with the county to devise a plan that is agreeable and acceptable to both parties. 6. System will limit inmate commissary purchases based on the dollar amount as determined by the facility (excluding cost of headset radio), on dietary restrictions, classification, or housing assignment. Keefe Response: The KCN software offers the widest possible set of order restrictions ranging from items, categories, time -based purchasing, multiple spending limits, location -based profiles, indigent purchasing. Below is a comprehensive list of KCN restriction features: Commissary Restrictions Restriction Type: Quantity Per Order Any Item may be restricted to any quantity. Example: For instance, any inmate may be restricted to no more than 2 2 -pack Tylenols per order„ Scope: Per inmate, per order. Restriction Type: Quantity per time span In addition to the quantity per order restriction, any item may be restricted to any quantity over any time span in days. Example: For instance, any inmate may be restricted to no more than 4 2 -pack Tylenols over a 60 -day period. Scope: Per inmate, per item, per time span. Restriction Type: Orders per time span Any inmate may be restricted from placing any number of commissary orders over any time span in days. Example: For instance, any inmate may be restricted to no more than four orders in thirty days. Scope: Per inmate, per time span. Restriction Type: Disallowed item Any item may be restricted entirely from a given inmate. Example: For instance, any inmate may have smoked sausage restricted entirely so that none may be ordered. Scope: Per inmate, per item. Restriction Type: Category Quantity Restriction Any inmate may be restricted to a given quantity of a collection of related items. Example: For instance, any inmate may be restricted to ordering up to 7 candy items. Scope: Per inmate, per category. BID PROPOSAL #B 1600152, Keefe Group Response Page 15 Restriction Type: Category Age Restriction Any inmate may be completely restricted from ordering a class of items on account of age. Example: For instance, any inmate less than 19 years of age may be restricted entirely from purchasing tobacco products. Scope: Per inmate, per category. Restriction Type: Spending Limit Restriction Any inmate may be restricted to a maximum dollar amount to be spent per order. Example: For instance, any inmate may be limited to spending no more than $50 per order. Scope: Per inmate, per order. Restriction Type: Spending Limit over timespan Any inmate may be restricted to a maximum dollar amount to be spent per week or month. Example: For instance, any inmate may be limited to spending no more than $50 per order and no more than $150 per month. Scope: Per inmate, per timespan. Restriction Type: Spending Limit Override Any inmate may be granted a spending limit override to order a given item. Example: For instance, any inmate may be allowed to spend up to $40 on tennis shoes, which amount does not contribute to the spending limit for the rest of the items ordered. Scope: Per inmate, per item. Restriction Type: Restriction Grid by Housing Location, Gender and/or Age Entire restriction grids including combinations of any of the above restrictions can be applied automatically during the scan process based upon an inmate's location in the facility, gender or age. Example: For example, an inmate in a female only pod can be automatically assigned to a female restriction profile without user intervention. Scope: Per inmate, per grid. Restriction Type: indigent items indigent purchasing requires both the item and the inmate to be classified as indigent. Commissary indigent inmate classification is determined instantaneously at time of order based on the current balance, indigent item purchasing may be controlled both at time of order and over a timespan. Example: For example, an inmate with a current balance of $2.25 may be classified as indigent at time of order, but the indigent items desired may be restricted to one per order or one every 14 -days, etc. Scope: Per inmate, per grid, per item 7. Inmate kiosks will be initially capable of providing the following information to the inmate: Account history (from date new system goes live), Commissary order entry (kiosk must show pictures of products and be bilingual), and Static pages for facility to post general information applicable to the inmates. Ability for inmates to request services such as medical information and appointments, dental appointments and services offered by the facility through Inmate Services. Keefe Response: Acknowledged and Agreed. KCN's Edge Offender Kiosk is a centralized suite of browser services including: BID PROPOSAL #B1600152, Keefe Group Response Page 16 • FACILITY access o Edge'" Administrator allows FACILITY staff to establish controls over commissary catalogs and items, facility bulletin board information, calendaring and offender request features, individual offender access, and offender password resets ■ Offender access ■ Offender ID and password login to the KEEFE Edge'" kiosk browser with access to the Edge'' Intranet website • hosted either at a facility -based IIS servers provided by KEEFE or O optionally at IIS servers provided by KEEFE and centrally deployed within the FACILITY network and accessible from KEEFE Edge'' kiosks through the FACILITY Wide Area Network • Offender Identity information may be made present to the KEEFE Edge'" Offender Kiosk with scheduled or real time data exchanges from the FACILITY Offender Management System. The exchange of information would be similar to the data exchanged to the SecureDeposit'" and SecureMail'" Services for inmate lookup by the community when sending deposits or messages. • Kiosk Functions • Collection and processing of order requests within the KEEFE commissary module with Edge'' administrator management of restrictions • Collection and Review of Property purchase Requests • Collection and processing of SecureMedia'" Player/ Prepaid Song Purchase Requests • Inmate Information Requests • Offender Communication Center I Grievance Forms Processing • Appointment Scheduling • Facility Bulletin Board • Offender Trust Account Review - real time lookup of offender balance and account history • Media Sync The KEEFE Edge'" Kiosk Application communicates with the KEEFE central service for player updates and media downloads RID PROPOSAL IR1G0©152, Keefe Group Response Page 17 Amore a chair lD: 'into Nee. 1A-111 X Amalfi r..r DAN WM...! 37: o a. Kook CumndsserKlithos* Inmate Kiosk FORMS =ACTION -- ACCOUNT HISTORY REQu EST APPOINTMENT SECURE TAML R€QUESTSro � STAFF Music MANAGEMENT ORDER COMMISSARY INTERVIEVM MOIST PROPERTY ORDER 5[H€nui€ VIDEO VISIT The facility can choose the specific location of the kiosk menu categories, including Weld County speclfk Commissary Items. Keefe will also update the menu screen category titles and images based on the county's preferences. Order Entry Placing a commissary and/or indigent order request is simple and accurate. The inmate starts by pressing the Commissary Order button. A screen showing the various item categories will display next (shown below). Once a category has been selected, all the items that are included in that particular category are displayed (with images). Pressing the item to be ordered will bring up a number pad to allow the desired quantity to be entered. This process is repeated until the entire order is complete. Orders can be revised and/or deleted, as the inmate sees fit, up to the time designated for processing the orders. All orders in their current state at the time the processing has begun (manual process) will be processed. At this time, all orders are in the 'Open Order' state and available for revision by KCN personnel. The debits for commissary orders are not posted to inmate accounts until which time KCN personnel 'Send' the orders for print/assembly. .. Select .a category Soups 1 Rica Chips ! Pretzels I Pastries R �I Drinks! tvtixes Cookies i Crackers wi4 Meais')Sealood �. Condimenis ! candy I Spreads Hygiene i Electronics i Clothing r", &Ilse, SID PROPOSAL #B1600152, Keefe Group Response Page 18 erWr pwler J K':l''1,r1i' lf�.w.slfT5` se![rrrar eaord.. meleord Suptgigl: Tax: Iry�I^Gal.' Lop Out IJ Nem '1Ll'.1.ti!L{y 4erairneOw E3ut •'aaaxl. r ;.;:z' Q Lop OW. Calaperlaa Please enter an item quantity. Item 'Description --4=-4030 ZERO BAR Edit order i Delete Larder 1. ZERO BAR 4034 5 @ 0.85 Tax @ 6.000% 2. MILEY WAY CANDY BAR 4013 5 @ 0.85 Tax @ 6.000% $4.25 $'0.26 $4.25 $0.26 Price;' TaX 0.85 fia6s Subtotal: sc.olo :0.�0 Tax: Total: l .� $8.50 f $0.52 i $9.02 5 6'!ii G.n 1414020 PAYDAY 085 OOZERO BAR 086 8', =4035 REESES PfBUTTER CUP lail4036 C 85 5'% HERSHEY"S CHOCOLATE BAR 0,85 B°‘,. 1.4 Page 1 of 3 This item, along with the updated order total, will then be added to the order which is displayed in the left panel of the screen. BID PROPOSAL n1600152, Keefe Group Response Page 19 Account History After logging in, the inmate simply touches the option to view their account history, which shows not only their current balance, but also a history of all account transactions. The transactions are conveniently listed in order of entry date, in reverse chronological order (most recent at the top), and will go back to the inmates initial transaction that was posted on the system. 7d4rw' l 1 76,11161 �.1�0 +G' �f1 1 L.ti .� r<'lt r l'✓ Y['a� 7�'1+� rk Account Information Dates as of02+1� FILE 4; 1024' Name: ANTHONY SMITH Available Farads Debt Dehisce: r nude 184.3 0.09 Main AAUIY Date Description 01/26/2009 CASH DEPOSIT TEST 091102008 EPR OID-100005444-Comi saryPurch-Reg 07 21 2008 =DOCTOR VISIT> Payment for DOCTOR VISIT on 2008-07-14.0 017,21+2008 DEPOSIT MO MONEY ORDER RECEIVED IN THE MAIL 07 14,2003 <DOCTOR VISIT> DR VISIT 07 14,2008 DOCTOR VISIT 07'..2008 EPR 07 13 2008 PHONE CARD 071112008 DEPOSIT CHECK DR VISIT OID_100006227-ComisaryPurch-Reg PURCHASE NORTH CENTRAL CORRECTIONS #51281 Page 1 of 1 A► I Amount !Balance 50 00 184 21 -1.15 184 23 -14.62 13538 150.00 150.00 -0.38 n 00 15.00 038 -97.18 0.3x0 -20.00 9758;, 117-56 117 5,3 BID PROPOSAL #B1600152, Keefe Group Response Page 20 Calendar/Request appointment This feature allows inmates to submit requests electronically. After the facility configures the types of requests that the inmate is allowed to submit, the inmate will be able to logon to the kiosk and submit the requests. Inmates will also be able to view their calendar. The facility is able to post static calendar information as well as all approved inmate appointments that are a direct result of an electronic request. Technology Highligi�l'�5 4 Service Edge& Klos kvoirilninu TNt C$'5.0Aa 3't;: i• 'tttat 3,4'5 tC 51:. ".C''2 M3 $ta'' 3 new: fC'.3:: • baled -'4:. t! 9 Sy' ti t Because the EdgeTM kiosk is a web appliance, each kiosk needs to communicate with an EdgeTM web server. The EdgeTM web server must be located within a network that the EdgeTM kiosk can be part of. Security and Controls Edge" Kiosk Implementations Edge Security Configuration o Windows 7 embedded OS — no local storage o Replacement of Windows Explorer with KCN Security Shell o Windows user rights limited to execution of KCN Security Shell o User interface contained in Internet Explorer kiosk mode with no exit to Windows desktop o Touch Screen only — prohibits use of keystroke and/or mouse exit sequences o Hours of Operation controlled by KCN Security Shell SID PROPOSAL 4B1600152, Keefe Group Response Page 21 o Triangulation of Kiosk Station, Facility Housing area, and inmate housing location to prohibit sharing of inmate ids across housing units. o Registry level limitation of server URL location o Fixed 1P/MAC addressing for control within subnets / VLANs o VNC monitoring tools for surveillance and reset o Administrator ability to freeze inmate access to kiosk Computing Devices inside the Kiosk — Power Requirements Each kiosk contains both a computer and a touch screen monitor. The CPU and monitor are driven from a single 12 V AC to DC power supply. Specifications of CPU and monitor are as follows: Atom 2530 processor at 1.1GHz, 1G DDR, 6 USB, Camera interface, 2 Ethernet, audio, Mini PCI Embedded XP, 2GB Mini SD Card 15" Active Matrix TFT LCD Native Resolution 1024 x 768 Injection molded mini -bezel Watertight seal Surface touch Technology — pure glass chemically strengthened Transducers embedded on back oftouchscreen glass Scratch Resistant, but will continue to work if scratched Edge Kiosk rugged enclosure: The Edger"' Kiosk enclosure is a hinged configuration with ABS bezel and steel backframe for wall mounting. The TouchScreen display and CPU are integrated into the liftoff hinged bezel for ease of maintenance. Knockout blocks are provided at both top and bottom of the enclosure for routing of Ethernet and electrical conduit. A single side -lock mechanism provides additional sealing points between the bezel and backframe for durability once mounted and operational. Specifications of the Wyse R9OL Thin Client computer are as follows: Processor: 1GHz AMD Sempron Processor Memory: Standard: 1G RAM / 1G Flash Maximum: 2G RAM / 4G Flash BID PROPOSAL 4B1600152, Keefe Group Response Page 22 I/O peripheral support: One DVI-I Port One DVI-D Port Two PS/2 ports Two serial ports Six External USB 2.0 ports (2 front; 4 back) One Mic In One Line Out Networking: 10/100/1000 Base -T Gigabit Ethernet 802.11 b/g/n and Bluetooth 2.0 (optional) Power: Worldwide auto -sensing 100-240 VAC, 50/60 Hz 65W, 19V DC Power consumption: Average 12.7 W Dimensions: 250mm x 225mm x 53mm (9.8 in. x 8.8 in. x 2.1 in.) Mountings: Vertical or Horizontal (optional), VESA mount. Temperature Range: Horizontal position: 50 to 95 F (10 to 35 C) Vertical position: 50 to 104 F (10 to 40 C) Advantages of Edge® Technology approach Space — compact, combined internal equipment space requirements less than 0.2 cu ft. o Minimizes enclosure space requirements o Maximizes service -ability Embedded OS — XPe - no hard drive required o Minimizes heat — eliminates need for enclosure fan o Maximizes change management, reducing cost of ownership o Minimizes power consumption o XPe includes proven device drivers for common peripherals including identification devices o XPe SP2 includes Windows security features including Windows Firewall o Edge® Shell Replacement for enhanced security Addition of custom Edge® Windows Shell o prevents inmate access to Windows Explorer functionality o allows for shell -level controls including availability & timeout, shutdown and service o manages connectivity to server o allows lockdown of endpoint unit from central location o Limited Windows User rights prevents introduction and proliferation of mal-ware Application delivered from Intranet web site via endpoint 1E browser in kiosk mode o Limits data access to central services o Eliminates need for custom application code at kiosk level o Promotes openness to additional web content provided from diverse sources o Prevents programmatic navigation from kiosk to other information resources o Minimizes bandwidth required for content presentation BID PROPOSAL. #B1600152, Keefe Group Response Page 23 8. All inmate kiosks shall be indestructible type kiosks suitable for use in a jail, tamperproof, with steel encased housings and shockproof keypads. All kiosk instruments shall be waterproof and fireproof. All inmate kiosks will be mounted firmly to the wall in a secure manner including cabling to support the kiosk. All installations must be approved by the County's designee. Keefe Response: Acknowledged and agreed. The Edge has been built with the safety of the inmate and security of the facility in mind. All enclosures are made from 11 gauge steel and rounded at each point. All systems are wall mounted with and are easily converted to floor stand-alone models. Specifications for the 15" TouchScreen Display are as follows 15.0" LCD Screen Open Frame Capacitive Touch Screen with Chemically Strengthened Glass Specifications for the Enclosure are as follows Kiosk Enclosure, Black ABS, with lock Lift off Solid Anodized Hinge keylock, single electrical box Back case mounting/housing made of Steel 9. The Vendor will be required to provide no less than two (2) Lobby Kiosks that are available to the public to place money into inmate accounts. There must also be no less than one (1) additional method for the placement of money into an inmate's account such as telephone or on-line system. Each housing unit will have at least one (1) inmate kiosk. Americans with Disabilities Act (ADA) designated units having no less than two (2) inmate kiosk one of which will be installed to meet ADA required standards. Keefe Response: Acknowledged and agreed. All of the equipment listed above is included in our proposal. 10. The Vendor must design, engineer, write, own, install, and support their own software/kiosks. None of these factors can be performed, supported, or owned by a third party. Keefe Response: Acknowledged and agreed. KCN employs its own software engineers to design and create the KeepTrak' software based on the needs of its customers. The entire KeepTrakTm software package is owned, warranted, and maintained by Keefe Commissary Network. As part of the agreement, KCN will grant the County a royalty free license to use the KeepTrakm software in the provision of commissary services. All data that is generated through the KeepTrakm software will remain the property of the County and will be provided in the desired format. 11. Technical support must be provided at no additional charge by the Vendor's dedicated technical staff, 24 hours per day, 365 days per year via an 800 phone line. Keefe Response:Acknowledged and agreed. Technology Support Software Development Support Acknowledged and Agreed. Keefe Commissary Network staffs a centralized Technical Services support 131D PROPOSAL #B 1600152, Keefe Group Response Pagc 24 center including Help Desk, Configuration, Installation, Training, Systems Integration, and Software Development Services. The entire staff is located at the Keefe Group corporate office in St. Louis, Missouri. Engagement at the Software Development level requires KCN Corporate review/approval of customer requests sponsored by KCN regional representatives on behalf of the customer. • Review and analysis of business requirements for new solutions and/or changes to current solutions. • Development of design specifications for new features • Development of cost estimates for new features • Development of timelines for new features • Coding and testing of new features • Testing and early deployment of new features • Maintenance for current feature set Technical Services Support KCN Technical Services provides three (3) areas of services to customers on a daily basis. • Contact Services • Help Desk Services • Project Services Contact Services Contact Services is the first line of contact for service requests via phone or e-mail. All customer support cases are documented in Microsoft CRM. History is available to all field sales staff and regional management on a real time basis. Examples of first line support services: • Resolution of communications errors • Analysis of hardware errors and replacement of defective hardware • Standard end -user training • Order Tracking, Order Processing, Pricing Updates Telephone Phone requests are routed through CISCO Call Manger on a 24 x 7 x 365 basis — phone requests are placed by dialing 800 864-5986, Phone services are available during business hours, defined as 8 AM —5 PM Monday through Friday. During business hours, inbound calls are answered by an administrative attendant, The administrative attendant determines whether the call is related to marketing, accounting, or technical services. If the call is technical in nature, the attendant can route the call either to the direct extension of an individual technician or to the call -queue for the first available technician. Calls queued for the first available technician can travel through four staff levels, with an increasing cumulative number of extensions accessed throughout wait -time. If a queued call is not answered within five minutes, the call is routed to a voice mail extension which records a message from the caller and automatically begins paging a group of six escalation phone numbers. Calls directed to an individual technician are subject to the current availability of that technician at the time the call is transferred. Any inbound call outside of business hours can access technical support by choosing option 7 on a touch- tone phone. When option 7 is selected, the call routing routine first checks for available staffed extensions. If none are available the call is routed to a voice mail which automatically begins paging a group of six escalation extensions. On -call staff is equipped with notebook computer systems integrated BID PROPOSAL #B1600152, Keefe Group Response Page 25 with wireless internet access and VPN access to the KCN Corporate Service Center. 12. Installations, training, and technical support must be provided by the Vendor's dedicated technical staff and may not be provided by a third party. Keefe Response: Acknowledged and agreed. 13. The Vendor owned commissary software must be directly linked to the Vendor's host billing system so that purchases and credits posted in the commissary software will automatically generate the Vendor invoices and credits. Keefe Response: Acknowledged and agreed. Billing - Legacy Banking Example KeepTrak'" Banking interacts directly with commissary purchase and billing activities to present an audit trail and accrual path linked to our invoicing platform. Each group of orders debited to inmate accounts and each batch of refunds credited to inmate accounts are organized into fulfillment and billing batches. Each batch ID generated from within KeepTrak. ' Banking is forwarded to our fulfilment and billing platform for use throughout the delivery and invoicing/crediting processes. As shown below, the history of order and refund batches indicate the gross amount that will be found on the invoice/credit as well as the amount of applicable tax that will be presented on the invoice/credit. 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CIIII1Piflas Ranh Ada.%1pd 14071 2,1435 A Q. 05e, t/411 0440. £E ee.doeen56"ae, 106)1 ,1105 24101 D5,4Iff1.1 CPOPGIIai, 0.adadrh!514141-1 ed3• 20147) I 071 46,„/x11 091410, Ibnn9yrh 95 Tad -I 000 ,'0447 Bean Bdur.e Dear Cledlr Intl Bdme 33115(a 7,661745 0170615 JIM al 5ERPER9904) Sample Invoice The KeepTrakT""-generated Invoice/Credit batch ID is carried forward to the final invoice (see Batch/PO Number area below). Invoices payment amounts and credit memo remittance amounts are presented net of commission (see "Rebate items below) BID PROPOSAL 4B1600152, Keefe Group Response Page 26 J� .corrmi9shRY riugrwJY4k P 6 120X840100 KANSAS CITY, MO 64IS4.0100 lA 1M.E CUSTOM -Tr' r111 INMATE FISCAL 80X 1470 P �lll P[l�_. A8Sl PI4, 00000 CI4ll* Ie4tPdWf Y�i erIrGlr 1C 41197A /.1a (��y��ppqW��t ?7 rr7�.lp.ir air Eir 6►plltid.p C C.Is9 OMER EIAMPLN PACILTY 1111 SAN1PLE ST 61.4.1IIM I[aldjl84 Proirr 9P IPIMP Iar —�S1 t Y13hd �i Ordre Da* Polopontea K.iA[9°LI: 4hlp Yi_ _ frla+als sor s..,d Dir I2V J �4J I f.Jlll.l . Mate ' TstlaLlnePror _ dltrra®r. 1 1+Y�•I tlItF]EKt�R�lteEkstri P 11 lit 1.1 CI7Miali IS Yrriii rl El l 2earl SIl.2O Ill}'0il 1e4 •4 . 2.. 1 :yl-1 Pr I I r✓JIrirl)E_.u� P�1 Ff7,ld =�.11 si iv w l 1 carmwm.r., wars F T7, 05 57.'ad aiI1t7014SIIA1711Ati. HOMER it _ TV 2.1 sr] Jo 6t IriA1i R 0 ,AD' 19721 Si++.,F 112 II: 99 92011 worm 1I utim. JEYYlelt5 P r1201 si 2_zs _ t'J,`s�ranlle�hll! �"° .6 I?3141 _ 3[9'4 Ilrl..r., 17.Wi. P .', Sr S1©.s4 FS93NA'1ATifi VI rJYtd�esT—�}en'�w I19�]r.gN4 NOI.CoiWl SAJ.M alw.ar kNIPI I 1.15s IM5CW.41 VD are ilsla TOTAL sJ:ra.t3 ADO LACK NON COM%W AhlblixClt PALES r t% trir Li) PM rifts 4MIOUNT ra I BID PROPOSAL 4B1600152, Keefe Group Response Page 27 Billing - Online Banking Example KeepTrak' Banking interacts directly with commissary purchase and billing activities to present an audit trail and accrual path linked to our invoicing platform. Each group of orders debited to inmate accounts and each batch of refunds credited to inmate accounts are organized into fulfillment and billing batches. Each batch ID generated from within KeepTrakTm Banking is forwarded to our fulfilment and billing platform for use throughout the delivery and invoicing/crediting processes. As shown below, the history of order and refund batches indicate the gross amount that will be found on the invoice/credit as well as the amount of applicable tax that will be presented on the invoice/credit. 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LYaRai - "191 NW Rehire Y 13 over Pekoe le Vain flaralialeo•1am afa ea 'd31}rlAlari I as a/'1 +OlLeali Um,. alsal 4l.n.N7sYtala _ stimiaezeioiiutin matt ct`. ...LIAR woes au?.901099M 9 41 ba larlaa aew:: allfelYXIMIi4L®I 15P9e .1541WRPalra ltia f.'1 YRIW 1214 y F Individual Inmate Receipt Amounts are listed on the invoice and In the GL • Vnmlle Debi COVle[1e7 • Olher ACCuunL5 ▪ vendor accolrnls ' QSsu�eSo21S:;Jat1 2011 ' indigent Commissary nearing ' Phonier me Payable- • Lass ' Olhei 4exurr9L e Pawn. C 2uwa L..-9aorc ktmmal Pie= v • Ii/LC/2014_ rpmmrssary Purchase = e411/2014. Commissary Purchase 0/11!2096,. rammrssay Purchase • 51/11020 L4 Corfu-451er/ PVrcha Le • 0!11/2014- Commissary Purchase 9%110014_ Commissary Purchase 9420100 0,20103 rommnary rcp120100 Commissary rcpt 20105 Commissary mpl 201➢4 COrAMoilly rsol 20103 Commissary rcpt 29102 Cummssary rcpt 20101 Clear 9alan<a 11A2 329549 11217 421.2 531.13 127CICn 1+1. Ls 121047 17.46 515573 571.29 9140 29 54292 97700 912A4 9340& 52254 52254 A V BID PROPOSAL 4B1600152, Keefe Group Response Page 28 PPeen 9NiNOMFFM tl�M1tRY:�Tl�fiR =Mall env w rpl a.l nlm ear hhilatl'SmR o e4 shalil I1t•� n leg SA •11eyP aelMa Aria mvlai.tsTGlule% 2-44tra la lS da:P R mantle raCII l r l l beetle( e1 mell•P eat nI N.. es lrfnekNOMEM Y I{® leaNrcat *mama 13 l itnaaillcaN 11 4II.X2 SWII Y 1A 14a Fw G -'IIV J�airti IY-.]aia$i I1 'Sim SSLU - it Wall lamas:s llr -m Mitt Y••sil,{,•►iiiii,baFlL yeses• C..• •lY P'.. aHY`r I.J� y _tinI r r,.:PI...SU, ...SUMS. ht A e —d11 Ilia f i You Can also review multiple invoice postings in the GL for weekly or monthly Pe to },IN IaP.`iva CralisL` i 4a®YY1 Liam • F Aa IIl1 heu FIIFw4 I• et my MGal Lees 4Glrc"elellZel9 IiiaciCehihlllAib Ise es C lal-..,•• nal•I sass a Welat art e• Iva IUTAI Me: Xw.az•irel•Cm• Ie.z aM LOA mita 3Al —171 "••P r4a laanfae.tenlr a •s armor. Summary Amounts per batch of orders are also listed urr usa0pwl Naaam Nagai *MOW A•.eaal M+P• NA CetYMld + MOW aaeemni AMAMI payment x°m.I'"®req"w s aw00.r mYe•e {se.•a'g cycle ^ Phorselan e -Papa Ole 241, i Cqp. 54 inmalY e7,rl,y Dame Uvular Cree•hal leora' Paporh lark Rhseaaha ur. You can also review multiple Invoice postings in the GL for weekly or monthly payment cycles pn raillelea eia7)201, Conmrsary Gross Purchase U1O17,5.&uss Puleras•Aml Commissary Payable Demipho Comma et ry Pod.. Pa gable Patens; VIIS,1S Nam re.w.aU.n Creme Trantactlens uusiE�r,. 6,12A11.4 l,] L2hli.- Clear Areaunung rater Cammnsacy Tae Camrmnary Gina Punhasa PlnDuaI 6alancv {a 71 53x7 ea n Sse0..91 MOM 'P clear To issue a check to pay an invoice choose the Check Accounting Event from the Drop Down List Labia} Suhlio. Creneral Reenpl amount 9esrappt±m Patch 276. T. an Rocha,. ',nun 175 - Grua Per catae.. l,apall {an 521141 4I • " A. • O • lherAttdmh V e • Amat l #Wilemeeft i' tataoctatou. + , a Meade sltlYette Paaae•IMP amral aw evalle•leepale* epos; . Gaaa•aalva.aYhr tiuyalKeceat Leo ly Este Aecounas • by as E•pecle A,cnu.as I /ANN ea„r s • Cad, r thhel aceounls • nehury r Oa -wail transfers Inmate Acme -as iron nasal! OW err n!e6 awn Arwums Vernv,.Ae[Iunls I Comrtnmry (le•,utu • 6,bgenl Cemm,wary Cleaeq Phc enure Payeble 4 Page 29 BID PROPOSAL 4B1600152, Keefe Group Response h —ye euun Ih*•••w Coua.al la•3eu rl ,.v a.w•.aai.an AT�+.rlafm• Rrp.na • .ul a • 7.anc ViCv^.1 • [ar♦, h[ra,nl. • .. n.r 4,ta W. Brant Inmliea • uAewi,ble innirlx Conlra 9.k.rrikle lour ✓ r OXIO eN..2 • (wry • • tell.)nrre•mis &prN arct�nll ±uhq Arcavxs • 41 r aOther events • !.I • Elmo., frantfPr{ . In nM. 1:44:4 • °hn.icx we Os • Vf•der heec..�u [ter.. nserp^.au:1a ' Commissary Payable 9erua14R Co.nm1.3.f .maa.a Pa)abit Ragan c sno Nwl T.wd0r. tl Gen. To forward the balance of commission choose the Accounting Event Wcwpa lur.n.g ifermsdell, aiNfik i Ruae.+q E.wV !lessrK n eOar. .. 1:!,:r:f CNAfl, Kr.A. le,..2.In,o—e,VF599 n":,Tsl slaw ,:i,,Wl• Lmnnavrr rn;l &Id+2fb le on ≤hrrlw., 31.1.! 51aS6a .....�..a is:•n•Nrw., volt W+tfu[t Mtn tab C.vns.LrcNs. Mr 1=ie,E S23a?I v 14. In the event the County will require integration with a 3rd party's software, the Vendor must pay for said integration with the 3rd party if and when required by the County. Keefe Response: Acknowledged and Agreed. We would expect that if we were asked to incur any significant costs for any interfaces not specified in this document, and therefore accounted for in this proposal, that the county would be agreeable to discuss a possible commission reduction to allow us to recoup our cost. 15. Each vendor will provide previous experience in successfully integrating with jail management systems including details on the process and level of integration. Each vendor will provide a list of jail management systems it is capable of integrating with. Spillman is the county's current jail management system, but is subject to change. Keefe Response: The type of information needed for an interface will vary depending upon which functions of KeepTrakT" and ACCESSCORRECTION5® the Agency plans on using. KCN does have a booking and sales integrations with Spillman (and is currently utilized at Weld County). KeepTrakT" ® Inmate Banking Integrations When KeepTrakT" ® Inmate Banking is used, the integration relies on read-only flows of Intake, Release, and Housing information from the OMS/JM5 system to the KeepTrakT" ® Inmate Banking System. KeepTrakm ® Inmate Banking may also be queried by the OM5/JM5 for summary financial information through web -based interfaces built into the KeepTrak® Inmate Banking System. Systems integrated in this way include: Integration Type / Vendor Facilities Inmates Booking / Abbey Group 1 2000 Booking / AIMS 1 1100 Booking / Black Creek 3 939 Booking / CCIS-AOC 9 5355 BID PROPOSAL #B1600152, Keefe Group Response Page 30 Booking / Cisco 5 985 Booking / CMIS 1 950 Booking / Cornell 6 8375 Booking / County 24 34984 Booking/ CTS SmartCop 6 1340 Booking / DaPro 1 133 Booking / DSI 4 7624 Booking / Eagle 4 1077 Booking / Emerald 1 130 Booking / Emergitech 1 125 Booking / Enterpol 1 75 Booking / ETS/Sleuth 2 295 Booking / FSG 2 158 Booking / GEO Group - Wackenhut 14 13981 Booking / ILEADS 4 3823 Booking / I ntellitech 1 10000 Booking / Intergraph 1 1100 Booking / ITI 2 174 Booking / JALAN HTE Sun Gard 1 215 Booking / Jamin 7 945 Booking / K&K 1 90 Booking / M&M - SOM5 5 845 Booking / Mobiletech 1 150 Booking / Motorola - Offender Track 3 1665 Booking / MTC 4 3346 Booking / Net Data 1 450 Booking / New World 5 1710 Booking/ North Point 1 440 Booking / OSSI 5 1762 Booking / Other 3 2200 Booking / Paragon 1 260 Booking / Police Central 1 230 Booking / PTS 2 128 Booking / REJIS 1 1100 Booking / Securus 1 250 Booking / Shieldware 1 55 Booking/SIRS 2 1550 Booking/Spillman 2 1380 Booking / State 2 3644 Booking / Syscon 1 2700 Booking / TAC 2 250 Booking / Tiburon 4 3604 Booking / TSG 7 3626 KeepTrakTm ® Commissary Integrations When KeepTralem ® Commissary is linked to a partner inmate banking system, the integration relies on the flow of Inmate identification, funds balance, housing and privilege level information from the OMS/JMS system to the KeepTralem® Commissary system. In turn the KeepTralem ® Commissary BID PROPOSAL #B1600 152, Keefe Group Response Page 31 system forwards inmate purchase and refund transaction information to the OMS/JMS inmate banking system. Systems integrated in this way include: Integration Type/Vendor Facility Inmates Funds / Abbey Group 3 Funds / Black Creek 3 Funds / Cactas 1 Funds / County 15 Funds / DOTComm 1 Funds / DSI 2 Funds / DSSI 1 Funds / Emerald 1 Funds / FSG 2 Funds / GEO Group - Wackenhut 1 Funds / Intellitech 1 Funds / ITI 5 Funds / JALAN HTE Sun Gard 1 Funds / Keystone 2 Funds / Lock and Track 3 Funds / Maximus 1 Funds / New World 1 Funds / OSSI 2 Funds / Other 3 Funds / PIPS 1 Funds / Prevatek 1 Funds / State 65 Funds / Stevenson 1 Funds / Syscon 11 Funds / Tiburon 4 Funds / T-Netix 1 Funds / TSG 1 KeepTrakTm ® Fulfillment Center Integrations 1330 589 3200 7435 1148 3538 1000 650 270 663 60 500 1312 500 13000 850 558 740 1870 90 1500 66619 170 38644 3052 1180 1025 When both the inmate banking and commissary systems are provided by a partner system, the integration relies on the flow of approved item by item detailed receipt information from the partner OMS/JMS commissary system to the KCN warehouse. Systems integrated in this way include: Integration/Vendor Sales / AIMS Sales / Archonix Sales / Avatar Sales / CCIS-AOC Sales / County Sales / DaPro Sales / DSI Sales / Enterpol Facility 1 2 1 1 1 2 36 1 Inmates 950 854 1000 200 1380 256 40068 52 BID PROPOSAL #131600152, Keefe Group Response Page 32 Sales / FSG 3 Sales / JailTracker 1 Sales / JALAN HTE Sun Gard 1 Sales / Motorola - Offender Track 3 Sales / OSSI 2 Sales / Spillman 7 Sales / Syscon 1 Sales /Vision 1 ACCESSCORRECTIONS® Deposit Services Interface 172 400 80 2125 275 4043 1800 217 When ACCESSCORRECTIONS® Deposit Services are used in conjunction with the KeepTrakTm ® Inmate Banking System the interface relies on secure IP network connections between the Agency network and KCN's Centrally Managed Service Oriented Infrastructure. KCN also publishes interface specifications to allow partner Inmate Banking systems to provide inmate lookup information for on-line depositors and to provide deposit posting capabilities for the partner Inmate Banking system. ACCESSCORRECTIONS® Release Services Interface When ACCESSCORRECTIONS® Release Services are used in conjunction with the KeepTrakTm ® Inmate Banking System the interface relies on secure IP network connections between the Agency network and KCN's Centrally Managed Service Oriented Infrastructure. KCN also publishes interface specifications to allow partner Inmate Banking systems to utilize KCN's Centrally Managed Service Oriented Infrastructure to provide secure timely and accurate transaction processing for inmate account settlement within a partner inmate banking system KeepTrakr' 1VR Phone Interfaces The KeepTrakm ® IVR commissary order entry system is attachable to facility inmate phone systems. The interface relies on network connections to a facility -based or centralized phone switch. The KeepTrakT"" ® IVR commissary order entry system requires the KeepTrakT"" ® Commissary Module and is seamlessly interfaced with the KeepTrakT"" ® Inmate Banking System. If the facility is not using the KeepTrakm ® Inmate Banking System, the KeepTrakm ® IVR/Commissary solution can be interfaced with partner inmate banking systems. KeepTrakTM' ® DirectDebit Inmate Real -Time Phone Interface When the KeepTralem ® Inmate Banking System is used to charge inmate accounts for phone time as the call occurs, the interface relies on network connections to a facility -based or centralized phone switch. KeepTrakm ® DirectSales Inmate Pre -Paid Phone Interface When the KeepTrakT"" ® Commissary System is used for charging inmate accounts for pre -paid phone time, the interface requires the phone vendor to connect to KCN's central managed services platform to transfer pre -paid phone charges to the phone system pre -paid inmate accounts. 16. Each vendor will describe the evolution and provide a timeline in its software development. Keefe Response: BID PROPOSAL 431600152, Keefe Group Response Page 33 History/Timeline Software Updates and Upgrades BANKING Inmate Accounts Processing of inmate debits and credits • Initial Feature Set 1993 - 2003 • Open • Change • Close • Add Comments • Make Individual Transactions and Transactions in Batches • With Recoverability • With Encumbrance • With batch fixed amount or rate/time calculator • Void • Custom Receipts • Inmate Account Statements • Enhancements • SR 10 - 2004 • Import Payroll batch with deduction • SR 20 - 2.005 • Lock an inmate account • Prohibit manual and/or automatic debits and/or credits • Write-off Debt from Inmate Accounts Interactively • SR 23 — 2006 • Custom Release Report with Amount Due Invoice • SR 25 — 2007 • Receipt Books —serialize receipt flows by transaction and workstation • SR 26 — 2008 • Booking kiosk support • Default descriptions on Inmate Transactions • SR 27 — 2008 • Support for Secure Deposits • automation of online deposit posting to inmate accounts and daily ACH posting to the General Ledger • SR 28 — 2009 • Support for Secure Release Debit Card • Automatic Activation and Load of Debit Card for Transaction amount specified during release • Automatically collect balance of pre -paid phone account during release • SR 29 — 2009 • Default Description and Amount on inmate transactions • SR 30-2011 • Payroll Batch Preview • Online Vending Interface • Vending Card Initialization • Transaction Grouping display for multiple vends in a single day • SR 31-2011 • Group Check — single check issued for batch of transactions including releases • SR 32 — 2013 DID PROPOSAL O1600152, Keefe Group Response Page 34 • Signature capture —support for inmate present signature pad for accounting transactions such as booking and release • SR 33 —2013 • Warnings for exceeding transaction totals over time • Warnings for multiple payees • Recovery related to spending totals over time • SR 35-2014 • Batch Checks — queue multiple checks for printing after batch completes General Journal Original entry and context sensitive reporting for general ledger activities • Initial Feature Set 1993-2003 • User defined chart of accounts • GAAP account classification • Detail and summary transaction views • Context Sensitive reporting • Real Time Trial Balance • Enhancements • SR 1— 2003 • Abandon Funds — Find Balances from inactive accounts and process transactions to forward abandoned funds to State • 5R 27 — 2008 • Expired Debt - search all inmate accounts for expired debt and use multi -select to write-off expired debt • SR 33 — 2013 • Business entities — organize GL into multiple entities with separate financial statements • Single Bank— multi Asset accounts —allow cash flows from different entities to a single bank account • Accounting Periods — Organize entries into periods and allow posting to prior period for adjusting entries Check Writing Transactions that trigger check writing for the amount of the transaction including custom check and stub formatting and check register review • Initial Feature Set 1999 — 2003 • From inmate accounts • From General Ledger Accounts • Pre -numbered checks • Visual preview and edit • Advanced search capabilities • Void • Expire • MICR check printing • Stored signature • Enhancements • SR 30 -2011 • Prompt to direct check print to network printer location • SR 35-2014 • Batch Check Printing — collect completed check transactions in queue and print after batch entry is completed BID PROPOSAL ##81600152, Keefe Group Response Page 35 Bank Reconciliation Interactive reconciliation of `bank -to -book' balances including clear, void, and adjusting entries with retention of all bank rec history • Initial Feature Set 1993 — 2003 • Bank to Book auto calculator • Clear checks and deposits individually or through multi -select • Search and select • Save Bank Recfor future reference • Lock Bank Rec from future changes • Export Transactions for Positive Pay • Enhancements • SR 2 - 2003 • Create adjusting entries for prior periods • SR 7 - 2004 • Import Cleared Transactions from participating banks Property Cataloging and controlling of inmate property items held in custody • Initial Feature Set 1993-2003 • Setup Property Items and Types • Setup and Manage Property containers and locations • Assign and report on inmate property • Release inmate property • Report on Property and Property Locations Automatic Transactions Schedule recurring transactions to specific inmate populations • Initial Feature Set 1993 — 2003 • Charges can be configured to run on a scheduled basis (i.e. daily, weekly) for a set dollar amount. • More than one procedure can be set up for different charges. • Criteria can range from cell location, gender, facility code or any combination of these. • Reporting for scheduled transactions Drawer Manager Deposit and Disbursement workflow to insure accountability for custody of inmate funds destined for deposit at the bank or for distribution at release • Initial Feature Set 1993 — 2003 • Open • Fund • Count • Close • Over/Short • Review • Transfer • Approve • Deposit • Enhancements • SR 27 — 2008 BID PROPOSAL #B1600152, Keefe Group Response Page 36 • Add bank deposit receipt with multiple drawer information Kiosks Public Deposits • Booking Deposits • Bail COMMISSARY • Restrictions by • Item • Category • Spending Total • Custom Items • Order Entry Methods • Keypunch • Scan • Enhancements • Cart Sales • Point of Sale 17. The operating system should be based on Microsoft Windows. Keefe Response: The KCN application is based on IBM DB2 Express -C ver 9.4. KCN application developers use Microsoft Visual C# for application development. Interfaces to partner systems consist of Microsoft Web Services or Microsoft Windows services with ODBC or JDBC connections to partner databases. KCN integrates with Oracle, SQL Server, and other JDBC databases in this manner. KCN also integrates with a variety of non-JDBC databases and file formats through its many partner interfaces. All maintenance and support of the IBM DB2 Express -C ver 9.4 database provided by KCN for this application is the sole responsibility of KCN Technical Services. 18. Describe the types of databases used for the backend systems. Keefe Response: See response to the previous topic. 19. Describe the typical server configurations including preferred provider, Keefe Response: The server platform is Windows Server 2008 R2 either 32 -bit or 64 -bit. Configuration of the server includes Internet Information Services (I'S) 7 and dotNET 3. The Edge"" Kiosk database server platform is Windows Server 2008 R2 either 32 -bit or 64 -bit. Configuration of the server includes IBM DB2 Express C ver 9.4+ Server(s) may be physical or virtual. Tested virtual solutions include VMware Vsphere 4. Microsoft Hyper -V has not been tested as of this writing. Dell computers are our computers of choice. 20. Primary servers will be housed at the NJC data center. Keefe Response: Acknowledged and agreed. BID PROPOSAL #B 1600152, Keefe Group Response Page 37 21. Vendor must provide a redundant server. Keefe Response: Acknowledged and agreed. 22. Vendor must provide a failover plan in the event of primary server failure. Keefe Response: Data recoverability is accomplished through backup and/or replication and/or virtualization strategies: Backup o IBM provides an integrated and automated DB2 backup feature that is enabled on all Keefe EdgeTm kiosk implementations. Backups are most typically scheduled in non -peak times and may be complete or incremental. Storage solutions for backups include local, tape, and nightly off -site transmittal to the Keefe Central Data Center Replication o IBM also provides replication strategies within its UDB and Enterprise product lines if needed for a higher availability implementation Virtualization o Failover through virtualization is available as a server platform alternative for Keefe EdgeTm kiosk implementations. This alternative immediately launches the current server image on a failover ESX host should the primary virtual machine fail Clustering o Microsoft Server clustering solutions have also been employed at the Database level for Keefe IBM DB2 implementations 23. System should be capable of working in a clustered environment. Keefe Response: Acknowledged and agreed. 24. Diagram system components as they would work best with one another including a clustered environment. Keefe Response: BID PROPOSAL A➢1600152, Keefe Group Response Page 38 Network Overview for Combined Keefe Technologies Sample Network Layout for Combined Keefe technologies - Media, Messages, Edge, Banking, Commissary 1 Song Purchases And Delivery Private Network KCN Web Sites and Clearinghouse Data Center KCN Data Center Server Cluster Secure Deposits Secure Mail Secure Media Direct Debit Phone Time ir Agency Faciiiy 1 of xx Facility LAN Agency WAN Facility Mgmt E -Message Websites Online Deposits Reporting Data Detective Internet SSL 88 Family Members — messages /deposits Music / Content Server Inmate Banking Commissary Kiosk Administration Secure Mail / Secure Media 1 Commissary _ as Kiosks Vendor LAN Vendor Data Center Storage Server Cluster Terminal Services Inmate Banking Commissary Kiosk Vendor Network 25. Public users must remain separate from the inmate users and backend systems. Keefe Response: Acknowledged and agreed. 26. Backups will be performed on the system in a timely manner and will require the system to close or image database so that it can be backed up properly. Backup schedule must be provided. Keefe Response: Acknowledged and agreed. IBM provides an integrated and automated DB2 backup feature that is enabled on all Keefe Edge"' kiosk implementations. Backups are most typically scheduled in non -peak times and may be complete or incremental. Storage solutions for backups include local, tape, and nightly off -site transmittal to the Keefe Central Data Center 27. Discuss the client configuration including whether it is a thick client or web -based. Keefe. Response; The client application is a web application. BID PROPOSAL #B1600152, Keefe Group Response Page 39 28. All transactions must include an audit trail. Keefe Response: A complete audit trail of all transactions begins at the highest level in the KeepTrak software's General Journal view and extends through the Inmate Accounts screens through the KCN inmate transactions reporting module. Should there be any additional audit requirements beyond what is standard provided, KCN staff members are skilled in constructing direct database SQL, and/or sheriff's staff may employ third party products that can query and report directly on the UDB database via ODBC or indirectly on the comma delimited ASCII files created during the daily backup. 29. The audit trail should only be alterable by a system administrator. Keefe Response: Acknowledged and agreed. 30. Data fields should be customizable to meet our business needs. Keefe Response: Acknowledged and Agreed. Data fields can be customizable to meet the facility's business needs. The Keefe software system allows for user definable fields for all accounting entities and commissary functions including bank information, general ledger accounts, accounting transactions, receipts, receipt numbering, commissary items, commissary restrictions, officer identification, officer authorizations, workstation authorizations, and global reference fields. Wherever these options appear to the user in drop -down format, the user defined fields are presented in the drop -down list. The extent of the items visible on the list is also controlled by the individual user and workstation authorizations, such that one user may see more or less options than another user, and a user at one workstation may see more or less options than that same user sees at a different workstation. All of these settings and authorizations can be controlled by the County with proper authorization within the Keefe software. 31. Code table data behind drop down fields should be customizable to meet our business needs. Keefe Response:. Acknowledged and agreed. 32. Discuss how and when we receive major and minor upgrades. Keefe Response: Upgrades New Release Module Frequency Description Trust Annual Compilation of feature updates and/or fixes Commissary Annual Compilation of feature updates and/or fixes BID PROPOSAL #B1600152, Keefe Group Response Page 40 Interim Release Module Frequency Description Trust As Needed Defect repair or minor changes of an urgent nature Commissary As Needed Defect repair or minor changes of an urgent nature Keefe technologies are influenced by a variety of feedback routes as illustrated below. When contracts specify ongoing development, a Keefe Executive sponsor is appointed for change requests. Prior to initial engineering review, Keefe's executive technology committee meets to understand the development objectives in relation to various feedback sources. The technology committee may pass the request to Keefe's engineering group for evaluation, interviews, and recommendation for alternatives. The outcome of the engineering review is a proposed design and estimate which is returned to the technology committee for approval and prioritization. Once approved and prioritized the new development work is performed by Keefe developers. Upon completion, the developers pass the new technology to the Keefe Quality Assurance team where rework or revision may take place prior to release to production status. The Quality Assurance team documents the new technology and partners with Keefe implementation specialists to introduce the new feature into field production environments. Throughout this process Keefe Project Managers and Account Managers review progress on a regular basis with customer staff. Should the new feature or enhancement be defined as a partnership effort between Keefe developers and customer staff or contract developers, Keefe will assign a Development Project Manager and a Systems Engineer to coordinate joint development and testing of the solution. 33. All software upgrades will be provided to the County at no cost. Keefe Response: Acknowledged and agreed. 34. Vendor must provide a test environment for all major upgrades. System upgrades should be fully tested and QA'd prior to installation on our production servers. Keefe Response: Acknowledged and agreed. 35. Discuss how logins are created and maintained for system users other than inmates. Keefe Response: See response to the next topic. 36. Logins should fit into certain user -defined roles that might include administrator, accountant, public user, inmate, etc. BID PROPOSAL #B1600152, Keefe Group Response Page 4I Keefe Response: In the Officer Management and Account Management, and local workstation setup Systems Administration Modules, facilities can design and enforce virtually infinite levels of security at the group, individual, and workstation levels, as well as define a full chart of accounts, create customized accounting transactions, setup recoverable percentages, configure receipt and check printing formats, and define the most comprehensive set of commissary order entry restrictions available in the industry. Additionally, the authorizing User Id, workstation number, and time stamp (to the millisecond) are permanently recorded on each financial transaction to enable audit -ability and accountability at the record level. Logins can fit into certain user -defined roles that might include administrator, accountant, public user, inmate, etc. 37. Identify which fields are typically pulled or updated from and to the Jail Management System. Keefe Response: A typical booking level integration would send to Keefe a record for every (insert facility name here}new book, when any exchanged information is modified (i.e. money, name, location, address, personal, etc.) and finally when the inmate is released. A booking integration can come in 2 forms: • A flat file generated from the partner database and saved in a common/shared directory that Keefe's service can pull in and process in the Keefe software. • Keefe could use an ODBC database connection into the partner database to gather new inmate information and modifications to the inmate records. The following are the fields that are typically used during a booking integration: Booking ID Permanent ID Last Name First Name Middle Name Location 1(Block) Location 2(tier) Location 3(cell) S5N Admit Date Admit Time Release Date Release Time Gender DOB Race Height feet Height inches Weight Street Address City State Max Len 15 (this is the instance number) Max Len 15 (this is the name or person number) Max Len 25 Max Len 15 Max Len 15 Max Len 5 Max Len 5 Max Len 5 Max Len 11 (123-12-1234) YYYYMMDD (preferred format / others accepted) HHMM (preferred format / others accepted) YYYYMMDD (preferred format / others accepted) HHMM (preferred format / others accepted) M or F (preferred values / others accepted) YYYYMMDD (preferred format / others accepted) Len 1 Max Len 35 Max Len 35 Max Len 2 HID PROPOSAL #S1600152, Keefe Group Response Page 42 Zip Max Len 10 12345-1234 (preferred format) 38. Vendor must provide an implantation plan for migration of data. Must provide data conversion. Keefe Response: As the incumbent vendor, a data migration would not be necessary if we are awarded this contract. If we were not awarded the contract, the of course we would work with the new provider to migrate the data in a manner and timeframe that is agreeable to all parties. 39. There should be a web -based, view only feature included with the system. Keefe Response: Acknowledged and agreed.. 40. All upgrades or system changes will flow through a change control process in which the vendor provides information on specific changes and provide a back out plan. Keefe Response: Acknowledged and agreed. 41. Discuss how training will be conducted for County employees. Keefe Response: KCN provides customized video and paper -based training materials for several aspects of its facility staff and inmate training. KCN Project Coordinators also conduct direct inmate training to representative staff and inmate populations. Additionally, documentation output from the training sessions will include customized procedure guides to be included in three forms: on-line as'RoboHelp Info' books, browser accessible as local web -sites, and in paperback bound format. These guides become materials for ongoing training in the event of staff turnover during the length of the contract. KCN provides an on-line help feature, including a visual reference guide, that explains the steps required to operate KCN software modules such as scanning, adjusting orders, setting up restrictions, reviewing rejections based upon restriction violations, dispatching orders via modem, and refunding orders. KCN's on-line Help system is developed with Microsoft's RoboHelp. The resulting compiled Help system includes Table of Contents, index, and Search features as are found in standard Windows applications. SID PROPOSAL #B1600152, Keefe Group Response Page 43 Also included is a visual reference guide that explains the steps required to operate KCN software modules such as scanning, adjusting orders, setting up restrictions, reviewing rejections based upon restriction violations, dispatching orders via modem, and refunding orders. On an ongoing basis, KCN employees are available for staff and inmate questions. Ongoing assistance is offered through our 24 - 7 - 365 toll free assistance line staffed by KCN Technical Services training personnel. �:le Keels COCRIMISA rid rte* Keefe Commissary Network S E11V iN11OF fEEFF 4XCLIP i KeepTrar User and Technical Resource Guide Um. Can 7 iitk CAA 5III% 42. Training should be provided to WCSO to provide first line of support for system. {I}�rAnl r',.nrrop.wy�r Niel .0I X.Vh,firndi hrt,.br PIM ON I 14Kle C roludoino, livirrot What's Inside KeepTrale Banking and Commissary KeeaTrak°Inventory Management Edge Kiosk AccessCarrecuons itth 6.R.LOn JUyF1O41, Keefe Response: Acknowledged and agreed. KCN will provide customized video and paper -based training materials to the WCSO facility staff. KCN Project Coordinators also conduct direct inmate training to representative staff and inmate populations. 43. The Vendor's system cannot be connected to the County network, and the County will not provide intemet access. Keefe Response: Acknowledged and agreed. 44. All associated cabling and equipment will need to be Vendor supplied and supported. Keefe Response: Acknowledged and agreed. 45. The County may provide limited space and controlled access to secure wiring closet for the installation of equipment. Space requirements will need to be submitted with the RFP to determine if the required space is available. Keefe Response: Acknowledged and agreed. 46. The Vendor will need to adhere to the standard requirements for data center use. Keefe Response: Acknowledged and agreed. 47. Physical access to the data closet will be in accordance with County policy, Keefe Response; Acknowledged and agreed. 48. Detailed list of equipment to be installed. White sheet information for each piece of equipment must be included with the list. Keefe Response: The table below specifies the equipment that will be provided to Weld County (at no cost) as part of our proposal. AID PROPOSAL #81600152, Keefe Croup Response Page 44 Type Description Qty CPU Dell OP 5040, Intel i7-6700 3.4GHz, 16GB RAM, 1 TBHD, NIC, Windows 10 1 CPU Dell PE R330, Intel Xeon E3-1220 3.0GHz, 16GB UDIMM, 5x500 GBHD, with rails, Server 1 PTR Dell Laser Printer S2810dn 3 -year warranty 3 KIO Inducomp - Edge Kiosk (R6) - includes Win 8.1 licensing 27 NET Ultra Power Injector Kit for POE Kiosks 27 KIO InduComp - Booking Kiosk 1 49. Provide a project plan with a timeline for the setup, installation, and configuration of all required hardware, software, and processes. Keefe Response: As the incumbent provider, if we were to be awarded this contract, the only thing we would need to do is coordinate for swapping out all of the existing equipment with new equipment, and the installation of 3 new housing unit kiosks (and network cabling, if necessary). We would be prepared to start this project at a date no later than the date the new contract begins (as sooner if so desired by the county). N. Accounting Software: Currently the County has a limited access program with our Jail Management System for processing our commissary activities. Vendor will be responsible at their expense to design an accounting program that will work with our current program, or at the Vendor's expense contract with our Jail Management System provider (Spillman) for the development and maintence of an accounting program that can be integrated with our Jail Management System. The accounting system shall provide a detailed description of all accounting procedures, to include automated systems. The software must be able to maintain a permanent receivable account for each individual inmate and must be able to provide various reports on sales, commissions, and total sales by item, location, and by individual inmate. The hardware and software must be operational on an on -site and off -site basis. The program should allow the ability to merge if two accounts are found for one inmate and the ability to assign which account is kept. Keefe Response: Acknowledged and agreed to all stated requirements. The KCN KeepTrakm Inmate Banking solution provides the following functionality: • A Centralized Trust Accounting System capable of managing user definable special fund accounts, deposits, disbursements, collections and General Ledger functions operating in a secure SSL environment and fully documented. • Native web services interfaces for Kiosk access and Debit Card releases • Three levels of reporting including native workflow reporting within the application, KCN ReportViewer reporting provided by KCN with KCN-supplied custom Crystal Reports, ODBC access to a variety of off -the -shelf reporting products including Microsoft Access and Excel • IBM DB2 relational database with the ability to be accessed by web services, ODBC connections, direct client connections, and to export flat file, delimited, XML, or other industry standard formats • The Detailed History of all financial transactions is at the core of the KCN KeepTralem Inmate Banking System design BID PROPOSAL #B1600152, Keefe Group Response Page 45 Major Features within the solution include: Authorization Controls • More than one -hundred separately authorize -able functions ranging from access to smart icons to groups of accounting transactions to cash management and GL functions to inmate property controls • Independent user authorization IDs that can be added to user -defined groups for ease of management and change control • Application idle timeouts with automated logoff • Independent workstation authorizations that can be added to workstation groups to limit activities in sensitive areas such as cash handling, check writing • Inquiry only modes to prevent unauthorized updates to inmate and/or General Ledger Accounts • Each financial transaction retains the user id, station id, timestamp, and unique numeric record key. Cash Management • Enforced Drawer Counts • Automated drawer closing and transfer procedures • Lockout of Cash transactions if drawer is not opened • Cash drawer approval workflow including recount, over & short investigation, supervisory adjustment, pooling of approved drawers into a single bank deposit, on-line review of all drawer activities including counts, changes, approvals, deposits Active Real Time General Ledger • Access controlled by user ID and station ID • Enforced Dual Entry Accounting • Summarization of transaction amounts by month, year • Trial Balance from any date to any date • Context sensitive transaction codes, authorized by account, user, and workstation Check Register and Bank Reconciliation • Ability to use pre -numbered or blank check stock • Ability to record bank account, routing, and check ID with magnetic ink printing technologies to ensure that all checks recorded to the system are printed from the system • Simple and Advanced on-line query capabilities including dollar ranges, date ranges, check number ranges, payee wild card search, inmate issuing check, and transaction type • Ability to update status to cleared, voided, expired • Automated Bank to Book Reconciliation with the ability to record and retain bank opening and closing balances and dates, documents cleared, bank charges and credits. • Positive pay check issue transfer to allow bank to flag possibly fraudulent checks • Automated bank reconciliation capabilities to receive check and deposit status in electronic format from bank Transaction Controls • Ability to set out of range transaction warnings • Ability to apply holds to suspect deposits • Ability to limit the transaction types viewable from data entry panels based on user ID and station ID • Automated account close features to avoid errors in applying closing amounts • Ability to Encumber funds for Release Aid • Pending commissary order amounts reserved to avoid over -spending the inmate's balance SID PROPOSAL JIB 1600152. Keefe Group Response Page 46 ResMerge Feature Additionally, the KCN KeepTrak' software features a ResMerg feature that allows users to merge duplicate inmate accounts. Once merged, the resulting single account will show detailed information such as data related to the account merger —date, user, station, from resident to resident, reason for merger, status of merger. Other merger details available to users are a comprehensive list of inmate transactions, receivables, encumbrances, checks, money orders, property, and messages. Merged accounts can be reverted as well. Users can also review a historical list of all mergers completed. Integrity and Audit Trail • Each financial transaction relating to an inmate account becomes a record in the RES_JOURNAL table of the KCN multi-user, multi -site database. The record includes the inmate's account code and the date, amount, timestamp (to the millisecond), workstation ID, officer ID, description, receipt number, cross-reference to related transactions (e.g. recoverable, bank reconciliation, general journal, etc), and the transaction code (e.g. DEPCASH, DEPMO money order, EPR electronic commissary purchase, ERF refund, CHECK, etc. [these transaction codes are both unlimited and 100 percent user definable]). • Depending on the nature of the transaction type, i.e., recoverable, associated transactions may also be entered in other journals such as the recoverable registers, the check queue, the general journal, etc. During the creation of a commissary order, each line item of order request detail is committed to the ORDERDET table and is linked to the inmate account by a cross-reference in the ORDERIDS table. Order detail is then classified with rejection codes, indicating whether the inmate is allowed the item or the quantity as a standalone restriction or in combination with other purchase or restriction patterns specified by the sheriffs department, and implemented by means of KCNs order form restriction profile subsystem. • The inmate's balance is the net credit amount after deducting debits in the RES JOURNAL. The inmates' recoverable balance is the net debit amount after deducting credits in the recoverable registers. Both of these balances are viewable at all times from the inmate accounts register. • Recoverables are further classified by recoverable types, such as MEDCOPAY, DAMAGES, COURTFEES, etc. These balances are presented in real time at the Inmate Accounts panel, Inmate Property panel and the commissary order entry panel of the KCN Inmate Banking and Commissary System. Transactions related to inmate accounts are summarized in the General Journal under the title RES_ACCT, viewable and printable at various user screens throughout the Inmate Accounts module and subject to ad hoc query capabilities in the KCN Inmate Transactions reporting module. All other General Journal Account transactions are stored in the GL_JOURNAL table, which has a record layout similar to that of RES JOURNAL. General Journal transactions are grouped by Account in the General Journal and are summarized by month and year. Using the scalable trial balance feature of the General Journal, transactions may be grouped and reported on for any time span, including accounting periods asynchronous to common calendar spans such as months and years. For example, the GL Trial Balance Feature may be employed to group transactions by a Fiscal year such as October 01, 2000 - September 30, 2001, or into smaller accounting periods such as five -week 'months' for reporting purposes. General Journal reporting is also context sensitive, such that users can produce reports based on multi -selected line items in summary or detail amounts at the General Journal View BID PROPOSAL #B 1600152, Keefe Group Response Page 47 • The complete audit trail then begins at the highest level in the General Journal View and extends through the Inmate Accounts screens through the KCN inmate transactions reporting module. Should there be any additional audit requirements beyond what is standard provided, KCN staff are skilled in constructing direct database SQL, and/or sheriff's staff may employ third party products that can query and report directly on the UDB database via ODBC or indirectly on the comma delimited ASCII files created during the daily backup. The KCN software application will not allow alteration of source data committed to the DB2 database during the course of data entry by facility staff. ■ KCN employee security policies stipulate that no KCN Database Administrator is allowed to update DB2 source data without the express written consent of a facility administrator qualified to make such a judgment. Security Controls • The entire KCN software system is protected by password security both at the feature level and at the individual accounting transaction level. The logon display is presented at various points to validate the User ID and password. • In the Officer Management and Account Management, and local workstation setup Systems Administration Modules, facilities can design and enforce virtually infinite levels of security at the group, individual, and workstation levels, as well as define a full chart of accounts, create customized accounting transactions, setup recoverable percentages, configure receipt and check printing formats, and define the most comprehensive set of commissary order entry restrictions available in the industry. • Additionally, the authorizing User Id, workstation number, and time stamp (to the millisecond) are permanently recorded on each financial transaction to enable audit -ability and accountability at the record level. • Logins can fit into certain user -defined roles that might include administrator, accountant, public user, inmate, etc. Dual Entry Accounting and GAAP The KCN Inmate Banking System software is a dual entry accounting system that records deposits (initial and ongoing), withdrawals, refunds, commissary purchases, and closeout of inmate accounts. It allows users to add their own "transaction types" at the site level (example -trustee pay, medical charges, haircut charge, etc.). Each transaction entered will create and print a receipt, and will be tracked in all reports for accounting purposes, according to Generally Accepted Accounting Principles (GAAP). Real -Time General Ledger The KeepTrak'' system includes a general ledger. The KCN software provides an unlimited number of user defined accounting transactions and an unlimited number of user defined General Ledger Accounts. This enables the establishment of both a Chart of Accounts and standardized transaction events that affect these accounts, including adjusting and closing entries, transfers from subsidiary ledger accounts to General Ledger Accounts, clearing accounts that can accept closing entries at the end of an accounting period. Journal Structure and Fiscal Periods Transactions related to inmate accounts are summarized in the General Journal under the title RES_ACCT, viewable and printable at various user screens throughout the Inmate Accounts module and subject to ad hoc query capabilities in the KCN Inmate Transactions reporting module. All other General Journal Account transactions are stored in the GL _JOURNAL table, which has a record layout similar to that of RES_JOURNAL. General Journal transactions are grouped by Account in the General Journal and are summarized by month and year. Using the scalable trial balance feature of the General Journal, transactions may be grouped and reported on for any time span, including accounting periods asynchronous to common BID PROPOSAL #B 1600152, Keefe Group Response Page 48 calendar spans such as months and years. For example, the GL Trial Balance Feature may be employed to group transactions by a Fiscal year such as October 01, 2006 - September 30, 2007, or into smaller accounting periods such as five -week 'months' for reporting purposes. General Journal reporting is also context sensitive, such that users can produce reports based on multi -selected line items in summary or detail amounts at the General Journal View. Bank Reconciliation The bank reconciliation feature allows the user to input statement opening and closing dates and amounts, count of documents clearing the bank, and bank credits and debits, and adjusting entries related to bank fees, interest, etc. The visual bank reconciliation feature presents the user with a live bank to book update — as checks and deposits are cleared the difference between book and bank approaches zero. Once reconciled the KCN bank statement can be locked against future changes. Recoverable Transactions and Inmate Debts (Negative Balances) The KeepTrak"' Inmate Banking system will allow the facility to charge any number of user -defined recoverable transactions (including but not limited to Indigent Purchases) to an inmate's account when the inmate does not have the funds to make payment for the charge. Keefe will create a receivable account for each inmate and track this account until full payment is made. Keefe is designed to recover, based on the facility's rules, any funds that are owed to the facility at various points as transactions occur • Payment at Charge Time —Any given recoverable type may be enabled to collect all or part of the amount assessed at the time of the assessment. If the inmate has no money in his or her personal account, the amount of the assessment will be stored as a recoverable amount. If only a portion of the assessment was collected, the uncollected portion will remain as a recoverable amount. • Future Collection of Unpaid Amounts - Amounts uncollected at charge time may be recovered from future deposits based on a percentage of the deposit, prioritized by assessment type or by a percentage allocation to various assessment types. The user may also set a minimum balance to be retained to allow for commissary or other purchases and disbursements • On -Demand Collection — Keefe will allow the authorized user to selectively recover unpaid amounts from the current inmate account balance. • Collection at Time of release — Remaining uncollected recoverable amounts may be collected during the account closeout process, also prioritized by charge type • Collection at Time of Reinstatement — Remaining uncollected recoverable amounts may be collected during reinstatement should the inmate return to the facility at a future date a Recovered amounts are accumulated in a real time General Ledger account. From the collected GL account(s) users of the Keefe system may disburse a check to clear the balance owed to the County or other service providers or authorities. Inmate financial transactions, including those that establish a balance in a deficit status, are retained indefinitely by the KCN system. For instance, if the inmate was released today with open recoverable balance(s), those balances would still be active and collectible should the inmate be re -incarcerated five years from today. The KCN KeepTrakrm financial system will allow facility staff to request a listing of active or inactive inmate account balances that have had no activity for a user specified period of time. Once the query has run, the BID PROPOSAL #B1600152, Keefe Group Response Page 49 user may choose to escheat dormant balances. The amount of the dormant balance on each account is immediately cleared to a General Ledger account. The accumulated amounts in the General Ledger account may be cleared with a single check, and a report is generated listing all of the inmate accounts and transactions that contributed to the balance of this account. The KeepTrak software features receivable invoicing with complete Account Receivable Module and Reporting to include an invoice generated at both release and at a facility defined time to generate an invoice which fits into a window envelope Funds/Accounts Receivables Module The KCN KeepTrak"' financial system allows authorized facility staff to specify and create an unlimited number of Resident Receivable Transactions. These Receivable charges may in turn be authorized to individual users who are responsible for assessing and recording the receivable amounts. The KeepTrak"' Receivable ledgers contain the history of all charges and payments on a per transaction basis. The inmates' receivable balance is the net amount of charges and payments in the receivables registers. Each receivable type (i.e., Med Copay, Damages, Court Fees, etc.) is subtotaled within the overall receivable balance for each inmate. The receivable balance is presented in real time at the inmate Accounts panel, Inmate Property panel and the commissary order entry panel of the KCN KeepTrak" Inmate Banking and Commissary System. Native Workflow Reporting This type of reporting is embedded into the KeepTrak' Inmate Banking System at various points where standardized outputs are convenient. Workflow reporting would include: ■ Receipts — receipt formats and numbering are user definable and take advantage of a variety of printer and form types ■ Account History — this includes individual account history printouts in a merged running total format or in a statement (debit / credit) format ■ Transaction Batch detail and summary —this includes the reporting of like transactions entered for purposes such as payroll, copay, money orders, etc ■ Cash Drawer history — this included drawer counts, adjustments, and detailed transaction history related to a shift or a session. ■ Check Research Results — the bank register provides advanced search with preview, sort, and print capabilities R Bank Reconciliation summary and detail —this reports compares to the actual bank statement after check and deposit status within the KeepTrakT"" Inmate Banking System has been updated to match bank records ■ General Ledger reporting - The General Ledger of the KCN software is also a native reporting tool that allows the user to multi -select items, periods, or the entire ledger and produce account summaries, detailed account history, and an overall Trial Balance. BID PROPOSAL #B 1600152, Keefe Group Response Page 50 • Transaction level reporting —each line item transaction whether in the General Ledger, the Cash Journal or the Inmate Liability Journal will display and print transaction details through a select/right-mouse action. The user may also choose to re -print a receipt for any transaction in this way. KCN ReportViewerTm KCN's KeepTrak ReportViewerm1 is a rich client application that embeds Seagate Crystal Reports for user selection. The KCN technical staff provides the individual report objects from their library of standard reports. These reports include but are not limited to inmate account statements, batch reports, transaction inquiries, individual inmate balance listings, housing reports, commissary order trend reports, and commissary sales roster by housing unit. As additional report requirements are defined, KCN staff review the report requests with users and update the standard reports library as needed. The entire library of more than SO standard reports is available for review. The KCN application is based on IBM DB2 Express -C ver 9.4. KCN application developer's user Microsoft Visual C# for application development. Interfaces to partner systems consist of Microsoft Web Services or Microsoft Windows services with ODBC or 1DBC connections to partner databases. KCN integrates with Oracle, SQL Server, and other JDBC databases in this manner. KCN also integrates with a variety of non-JDBC databases and file formats through its many partner interfaces. All maintenance and support of the IBM DB2 Express -C ver 9.4 database provided by KCN for this application is the sole responsibility of KCN Technical Services. BID PROPOSAL#B169a152, Keefe Group Response Page 51 Sample Reports COM: Sales and Refunds by Category Commissary Product Sales by Category from 12/1/2008 to 12/31/2008 TOW larddtslg Taut k0 **PERSONAL CARE PRODUCTS'. 1111.19 20 "MI SCELLANEOLI S'• S1.713.9S 30 —.BEVERAGES.. S1.167.33 40 ••COOKIESCRACKCRSIPASTRIEE'• SZ.90.45 Mb ...CANDY'. • s 1,159.87 70 ••FOODISNACK ITEMS... 999 ...COMMISSARY ONLY ITEMS'• S12.it6.40 SMOD 'TOM WI Mi .19 BID PROPOSAL 0B 1600152, Keefe Group Response Page 52 Commissary Sales by Category From 12/1/20013 l0 12/31/20(}8 10 •-PP:R&3YALfARF. PROf7U('I`_i'1 CYIp1 11011 10 0041 10 0041 10 0019 10 0051 10 0169 VD mm 10 1131 10 5100 10 5210 44 5115 10 0221 IA 02!0 10 5171 10 5354 14 0.122 10 0.111 10 6421 10 0125 10 4191 10 0101 ICI 6.444 10 0141 le 055= le 0513 I0 5595 le 0014 Ie 0641 le 6651 le 0675 le 46000 1}:0(4411100 10'2. SHAMPOO 101 1111153111110 114 -0UG DANr1R15FP SHAMPOO 13401.0RE59 $ PRES-5 01 t. 11.01.4-404 .4.11 1)1:(11) PP COO l',741NP ISE011ra14,41,1 12 0'7. FRESHSCIE VY ROLL) 102,000Y POWDER 107. 10161 CA1Ui 1.941015 11000,{KIT41e L041101407. P1171401RN ALLY! 1102 IIYRROCuR11.%0NE CREAM II, ',VAIN! RICDISP 7.0101. RE11 \102.11(' 1'1014.541 SHAVE SUAVE 41111, PACKET J 53AL 410164131173 hY16Y1AP 5 (it 114014314101$1354 $061411901 10'3 514C7114VA9H 1,11117(3{01' COX WAVE(LRT0)1TIP,L9 UEITAL 111.0551aAJL1M 91410 AI:11511AMC 70(01i440uwi 121{j3111 EL O111L1 t 4151' uliJL1111W 111.455!-1-11;133', RRi :MI5 10171..111 X7.r:0u 097.,1117. M1GR 411!11,!.4 AN111kr111' SAN IME4{ IIeL12i "40.11r 044.0471 1 1101` YttJ6\5137. N'ca Ruts C'oraurtrawr rovlrfe7.1'd7.v by ena4wrJ Ddie. Haw +' 171G• Pric SL00 5164 1140 12 40 1169 1125 11.011 54.75 1140 41-60 511!4 7110 51.55 111.25 13.11 l 10.15 11.10 11.10 646 10.15 51.21 f - tM1.5P _Ulm r SI.ES 5110 ;0.611 51.34 15.00 1 55.30 Se.xl 51.21 Su! 17.15 1074!4+04 4141 I-# 10., 42 1 1302 I I _ N SA A4 r- 11415 14414 19.51 f 11146 L 11 16 I _ I I nab 11.0 41 1141411 I f0A41 11`41 114414 1 SILO du* 111101 S r.'7I 11.�J 1 1114 51.75 11 SIAN _ 302171 I r 15 2.5 121;154 51,.9 I I 11 11121 !11 101.05 111.'5 47 1124'2 50,151 AI 14'.16 Ir.04 110.61 114.61 Rtf019L9 Qty Vm1. tax Soaa p Sam I Seel 48110 $5414 I 51.17 5141 104031 A 124.27 ,1.1-1 14,501 54.091 s*,00 I W,BiP4j 4504 fa 5.4, I 41.0' 11400 $443 1 14,54 1 _ 51.05 15111 11.01 I I1L4 p k _ 50.2.5 I 45=.18 PAO 141111 303{ 6447 I i!J 1100 411101 36449 Iie.30 1 51.0 39 51•.'9 71 S.1V 41127 1 1 _ 31.34 15-3 21 5346 %el to.44I 11.14 51.46 141.414 14490f 1+.00 16.9,1 r I l I _ I 1- 14044 48,1431 1160 m 161 40.4144 1444 11.00 11300 14100,1 111911 _ 1099 5010 I 1.04 e t5ei 49,64 J 1011® 1154 1 al 9 t1 Snfo4 E_SI Icy I 11 452.04 5 346 J 31-11 141111 SIA4 1- 11015 I IJ 51131 141 _72304 _ I L 514.:1 53.43 I %b. 544.11' I 51010 1173 wen 41.11 I 51.19 I 1011 11 _ 14 1.13 T 54.10 11 31110 WA* 12lr1 I 11111.5 31.11 I I 244 1131 I 59.14 I 113:1 41 3114++ 1_ _ 41 1 5i*.10 31".10 52.25 1 4110 1 30.29 11.4+ r Vela I 5611 110,14 5 4115 I f l I _ { 35'!8 6100 11,1{3 11'.'1 19-011 4199 J 4,4.00 I 31590 44 311104 1 I ( l _ 1110 140 19.40 f 1101 1 15120 21 11'90 115.-5 J 1 491 534 99 617.17 11631 s25.69 1175] 33330 31046 5971 $15 96 61$12 52314 44.16 52390 $94 84 $21196 516.71 511.36 5104.15 St13P 56.65 $61.19 $9_60 37.61 517.70 516.90 Si 60 51.90 Si 75 537.10 MA 75 BID PROPOSAL 14B1600152, Keefe Group Response Page 53 Commissary Sales by' Category from 12/1/2008 l0 12/31/2008 10 ••511SCHIJ.:LNHO1L.S7• L 924 Ilsm 265.92426, 20 1061 LARGE: HCAMEIiUINVFYOPIi 20 1610 0 V914T11TC. 151/12.OPH 20 1413 MANILLA ONYE'LOEL 211 1649 1 P.A1.11 15T MASI574412 20 1461 1.3 \ 16 1;![141. PAO Y111_1.016 20 1076 SW-7CH TAI} 6 s'1. 11 5416TF 20 1655 PENCIL ICICLF rYPI>1 20 1690 SMALL COLOR® PuCL511.15 20 1415 111151LEU ERASEN 20 1160 RIRTIEIAY PARE) 10 1141 7GYEAOLERIR111UAY CARD 20 1161 CET WHLL CARD - PAPER 24 1116 FRIENI4S1117 <76AD • ATTAT 26 1120 THAI NE Y01: CAR') 24 1121 SEASONAL ORI:FTTW CARD 20 1206 AAA CPI ION) RATTERIR3 20 1255 62,0.132249 20 1256 DRAM I,IR PL1:O 20 1106 PL.AMt11 PARPS 20 !JIM LARUI: WORD SEARCH ROOK 26 1!66 IIUWL 20 1105 PLA0T2•471.4 P71O6 20 1411 S%2RIfT1118.i. VELCRO C2 24 11.11 57.011IDQFLL VELCRO lT 22 1.759 SZ II RIDUIILL VELCRO 171 25 ISM 91.10 RIDDELL VELCRO Cl 22 1056 5Y. 12 R111D6.1.1,012.CROCT 20 '067 1HN53V RADIO W,};,AK➢L'6 20•914131.2.11460216.• F - 66c SP 94 $610 6420 $4,13 SIAS 31 06 46.66 41.6.5 40.66 SIN 51.17 51.15 51 "5 51.71 51.71 51.91 1666 50.16 12.96 57.21 L 14.10 1425 414.41 131.46 !1644 515.96 416610 12606 ro61s P4rch6• gly 046 4 '19 af: 151 51!.30 WTI 6124Th 16,71 J16 SiLL64 11.1,261 I r 11.21 } 46,}6 ce m 111.90 57.74 111_56 6646, 1 40.14 j 40.11 ] 56.60 1'.41_ }0.11 11 411.1• %LEI I _ SI40.16 ! I1.Ta la 150.14 IOW I6 _ _ 1699 r 1 4'684 slus 46.11. I }R71� CNmmunr, Prolog., dee 6..6 C504,64ry /or Date 116645,. 1711411/14 '611,i r6 I44 1144 1I _ 6 MA0 1"566 I Yol • 1.46 I I I _ I I I • 1161 !6666 16.66 1°•9.2 I 4411 kWI 10.•6I 46`601 1 SIMS 10.54 116414 • • .1666 _54.00] • 1.66. *NI I I I • 22664 {14691 ▪ _1.66 _ 1.66161 6 1664 - 56641 11 t16.16 4146} I 18 VAN 4664 I 4JA11 LIAl1 1,4511 ;:16021 41.66 I suas1 579.0➢ '1!1,66 d I sm.69 511666 46605 l I SW -a• l6 5154 w 1.996 51,74482 11w�6 OAP 1126.61 71.5.26 1 I _ I _ I _ I I _ I 151 SCSI 41 SILO 110'1 4111.60 15004 4:01 1 5446 81 45 691 14.16 k4t u►+1 4176 1696 said 49V' I _ 11 $5,40 1/166 1411, 54661 MO 1 1,118 1"761 I 1 _ I _ 1354 V6* 1246 $6-.7-1r }9180 I _ M i1Y,76 611.51 L f woo I l 46.011 megI +'1611 scoot.' 41.41 stall 6466 I 161 11.04 17••6 1,6417 1314 j 44.1i I 11.41 J l I f I I I 40070 41604 116241 SIPA1 4100• 5464 0401 14 •6 -591,95 -36,41 r I I _ JO 11 4835 46 45`1 41,7E 524..01 1.6,66 10,50 1.,,y I d 511401 5961q 14621.] 41116 1 4aYlI 1 40.50 I r _ 69044 ry 5L4.6 41666 I 571,49 1,990 51,611,97 741141 TMW 4426 25 516.11 41111 5161.80 S46 66 51.24 117.85 51.96 1197 SI 4,14 57.66 51.46 y,}6 S7.es 697.17 5299.85 $51.35 E1.49 563,29 31.16 636.0# SS.1u Sa.W 512.63 196.05 16.00 596,65 5166.69 11.173.!5 BID PROPOSAL #B1600152, Keefe Group Response Page 54 COM: Sales and Refunds by Inmate Detail 2nyzao9 Commissary Sales Detail by Inmate from 8/1/2007 to 8/5/2007 Mammary by Balch, Dale, Category) 1k0Ie11 Dula 'SEa9 AIAL GAGA 1MOOUCIB^ `91Si12wNEO V9 BF.V ENAOEe ^120ASPPdYAC LIR GNAAMI9.• ...MY" mfOOP&NACA ?MA *0 41 60 anon 75.14 k19-19 710.75 164150 46.17 775.76 +ft flume 6.04 a.4o -11.x6 -22.00 -7,13 I -20.126 *3 Ysl216f 0.00 2.50 0.00 0.00 0.00 9.50 *H amine 0.06 0.00 0.00 4.90 0.04 -14.67 Total $75.14 5121.694 6265-09 $175.20 579,31 9755.74 T0W In OW ng 'Fax $1,391.01 -S51.00 9$.00 ;17.93 $1,330.10 BID PROPOSAL #B1600152, Keefe Group Response Page 55 Commissary Sales Detail by Inmate from 8/1/2007 to 8/5/2007 for Facility DEEM DONE •'PIA RJP Ds6Ail FLAN.. Ira' 41851.4911014 0.6XOf 6952657 .,1124 6.59,3 'PATTER 09 IN,MWIM1 EDI IU L OPF}T_ 39%PI: 10'1321015[ 202001 0.1f100T 40415 61914 R1T71,46415L11004EMN 1164 SMARTEN PALIVIT 20.2001 0./132607 49111 1591{ f.1906tSoN, 4um. ^Atli 9 OLLM PA0.1419' 911548E 469061 0932007 ADM 67161 1.A PTI114RN•1ER6.9J` NJ1 RUSES REIDTTER rup 4.2001 0.i 1x049 10.121 8+911 MTTFTAON ROWAN ICH IIFRTIIFr9 C1fOCOLATE PAR 102601 0112001 40.425 4!916 PATTERSON, JORDAN DIM 15urn-A ram! WrITON5 WOOF 64.706 161:5 4.191d P151ai WE. JORDAN .1111 1O.0 LIMILICH 011193 :12[45 6102907 16/2_1 51914 PATIIRA04, JORDAN ;ID ROOMIER 10.46116119 16X4! 492007 8141 13916 PATHRSON JORDAN 1111 BILLY RANCH FAR ASST. 371 NEM &11200: 41424 6!415 PATT142 Y, JORDAN 4616 ATVMk FIRE 41419 362005 maw* 405111 61916 PATTERSON. JOPTIAN 4001 e9JUN9IR111419RA61FN\IiODLE 142001 6114 NOP 46423 01910. P.ATIRRM1vR INMAN 609'1 WIID112101A4AN0110P 967007 212047 46.,11 61916 PATTERSON JORDAN 6101 IMP POTATO 0.10104 242X01 61 42991 .4121 1!916 PATT2RAOy, JORDAN 6129 11100.13HIT911109 NNW 0.432001 48216 136'145 MELNIEDUK.1OROAN DM 90 C111F-14154 MOKILA4LL 162413 112015 48105 WO FORREST 13210RD61N IOW T6 CA MLAONAZIE0662 16244 14112047 484•.1 0.7911 WIRTF. JOAIJAN 1130.1 PP CRAMP 1YJ49KIE94OP _6_001 11 7 PM, DO47 90495110111. JOE •9 JIM PH tRL1,IK l.YR ;KIM OM 00.2001 611.9041 ;0659 JAMS CONLY.ROPDJt_N WW PE 0.111]412 WORLDS EL2 DPW 6'1290' 40611 66210 DEEPER JORDAN 9006 PR CRE1i63.029KLES ODE MOW 4111304/ MO 99911 LYON JORDAN 5006 PE CREME(.•DOKIE36512. MOM 10IO2CO' 16667 6769'9 IIARA00.J01ROfiR4 0001 TR C•6FN5C91YNH:R 147. 160501 4142041 16412 6700} OATTTRN4N, mulAm IOW T61•RFa1F11,1SR16x010i NEM 041+2907 136941 6116'1 L'OD PER.*ADM ROW 19 CREME 6,1 61122160. 61rz 5694501 0.11200' 49421 11019 ARNOI D JORDAN 1010 11O MOTE WWI OFF :61041 NI GIRD 4I160_I ;11199 ARROYO. ADMAN 1421 RROWNO9AAP FNVI1,9116 NNtl1 0311647 46905 11099 APREYD.5011)1Lv 1019 112211CD l5T CIAss 9TAMP 292911 61111900 1449! 53099 ARPOYO.JORDAN 2110 1652 LEMONADE • CLEAR 161901 11206'1 440.5 53099 ARROYO1ORD AN 5120 445E TR PENYYIKOOLAID i0. 1620111 699707 11461 11099 ARROYO, JORDAN NM KUOLAJD• CiR CHERRY fiflZ MOD 114991 .10415 661499 4910.6.122.209011.416 All! RI HYL11R1.l:PFNAPRA 0.MR 261701 1PI032T .114961 11099 AIPOYO,JOR19W JJ2d 6441101,01 ATT'. n-kD DDNI61 141401 111=907 40611 11699 ARROYO, JORDAN 1290 AL PEANUT DLIT'TIR AEA FINS 26196! 0-1f11C4T 496121 51019 ARTIE YD, MADAN 2111 91 ITR21E4AR12955.61iOA NMI 011/2009 49401 DIM ARID 19543614611113 32.560 4956 CRE Am L'[1wtY. 1.'.u6' 162001 6'150.007 11615 110'49 Alt69 Pe, JORDAN 3201 11664510110155 4 T0. u% 161011 0.+112007 10111 DPW ARROYO JORDAN ION MAN PEANUT C•Irm91dM1 ySalty Defog by Sw1Rlefn NJ, Rang, 222312009 4TY d1MLC LT TAN .5 1 en .160 0,76 •J9 0.01 •I BO -0,19 -20 006 -110 -0.12 4 0.85 .400 .400 4 0.53 410 .O.W 4 0,9.1 495 -010 '1 093 -091 119 -I 01J 409 110 4 091 •495 •1.10 4 091 441 410 + a ji -100 430. 4 14.70 -219 -430 •1 am .,19 345, '1 0.11 .-.1.1,1 410 4 1.00 -I 09 -411 J 100 .., 09 3000 .} IRO ,.op 4`0 A 149 -4 00 -440 -2 1.00 •241 •416 4 104 -104 -0 10 .1 100 TIM 610 •= IJN .109 .416 4 100 -I 06 .6110 1 00 .09 -9 PI MI 001 not 021 curt 0.0. O II 2.0.1 4.14 1.31 151 419 0.3, III 434 1.51 I IS OA 170 I96 0.10 091 0& 069 9.11 114 034 2.11 !Id 0.21 d 0.81 110 0334 091 095 010 0365 065 0.W I BID PROPOSAL O1600152, Keefe Group Response Page 56 COM: Sales and Refunds Commissary Activity Commissary Activity for Inmate 49432 from 7/1/2007 to 8/31/2007 Pt RcriAsw Activity WELD DATE 911.111141L7 4691111 HRZInor 3421511 11.411,117 114'3 11013 5111'ALE JOw•1 SNOW 1911000 IT312 19913 savAnr.Jor-1 141401 WM, 19213 16E1E 5Av,4GE JOE.. -L 361110.1 1.1,3001 IT311 pogo PM A 06.10E•1 MILD 7,16500} 6-74'1 49434E 9AV AIIP-1111••1 '6'-607 ,10p01 I,- 67 191]3 OAVAUF, JOE: •1 SRO)) 140N1110 11541 141J2 5APntiE,1OE•1 .3001 ol0'1001 10!11 501!2 6794,461E JOE - L 1111369) '110"3001 11941 14113 s,4V,40A,J0E-L 16},061 TO 1,11001 1TA14 1'!111 sAVA170 JOE -L 101001 ,1]13007 14919 6,94.31 lAVs017.390•L 4031140 11171/.07 91044 ;9833 IIAYACTE, JOE -1. 3630071 061113,007 4'1419 115111 snPMsf, JO7•L 15300, TI DIN, 4]079 00413 sAvhlF 7.9 .1 26700, "112007 48116 1441? SAVAGE JOE -1 AIM i1JAfd O? 10710 19411 ONSACX Jor• • 1 1.64(.1 '7Maar 10310 141]1 axmcE.. Jon -L 241401 ,POW, L8110 001 s,4VA61F00E•L MIRO 11434:697 695050 14853 SAVACIE 101i -I. 341001 M46M10i 5116.150 49ag1 10.40,0(06._107. -1 361VN '•1A110uT 48110 44133 9AYARF. JOE -L 001071 ,112001 info 4411/ OAP SOK AW.•1_ 14!001 5'113001 40164 IOW SAVAGE, JoO.1 259001 7,11631700 18040 49x31 sAVn01, 477E•L 7911(03 531,3091 4446 115491 9.67.6 000 JOE - L Commlawl yArirviyfe, he mlr OWDOlf Range _,6-a. ny2on9 Mai DROC71IP1IdN ire PRIM ME TAX 01115 SCENTED LAD 1"s VII CIO 1 1,91 197 070 OBI! ILA' PERU 94104,0 HANDLE 1 I70 5 L 059 4101 CT DLI RAM MI 3400111& 10 0`0 700 050 441 107Pi wf3rr DEPL PAWN 10 0.304 9.09 050 (010 •a,r 1114715111141404 4 110 1 m 011 5711 OlptDxpi.EI 61,71.01, I FA 11 DI W 0 P 6601 YOLI160.613.0176.1171 E' 10 010 5.04 0511 6410 0.11.77160100 LY 1 100 IRA 016 641! L5PED2011TI14TTIA 3 453 110 011 6011 (ORLI RAMER KOMAR 10 0 20 J Ps 0 40 6011 IIO1'k9016'1'YE610A6@T' 10 070 104 0,14 SLID ,RAPE JELLY Ii0 um 61E 071 49 07567. 011 rm.. 10 COI 9.70 0 99 4111 NAY, OCOEE p31DWR IYA 15 SIT 191 0 Z 0120 SCRWEED LM15 SLILY. 1 1 01 L4! 0 x0 OD9i 'Mt ww04 r11U4691 1 Bs5 D 70 007 0315 [,10,0767 SETTER LOTTON 10/ 1 1 S 1.30 110 1.3 WAIIIICI,lYi111B711Tt I 070 0!0 001 0001 COOL! PAPIC4NOODLE. 31 00,0 164 01J 6011 ISPER!3ACYV041RAMF36 30 05O 9,40 Ole 6115 0.3 PfAN0T NUTTER 6 0.1! J,w 071 6913 3Y.YGSLV6LF.4PAVL 790,7 i0 Ali 1710 017 6001 CAJUN ARRAS, RAPIN NOODLE . 0!0 1,), 090 0017 610410.111\' Roo. S' l0 76!0 MO 010 0011 ISLE It Sp1C1' DE914WEN 070 100 0,34 BID PROPOSAL #B 1600 ] 52, Keefe Group Response Page 57 Commissary Activity for lrunale 49432 from 7/1/2007 to 8/3112007 PUIi. uka: IRO 47;72 TRr2007 1,31411 11012007 47414 71172100E ..011,141 02M007 .1990► 7r31r7007 22.95 59.93 211 231 7.90 7.90 0.19 0.79 19.85 14.95 199 1.90 22.60 23.90 237 2.17 11.00 12.00 1.20 110 1'0191 Cmaoa wael..4eriu OPP bnlnee aver Lax May 9914 83.30 9.56 059 2!23/2004 BID PROPOSAL #B1600152, Keefe Group Response Page 58 O. References: Vendors must list a minimum of five (5) references from facilities they provide commissary services for that are as large as or larger than the Weld County Jail. References must be located in Colorado or at a minimum from the same warehouse where orders will be pulled from in order to service this contract. References will include; Facility name, Inmate Population, Type of Jail Management System, Contact, Address, Phone number, operational summary. Three (3) of the references will be from facilities where the vendor has inmate kiosks up and operational. The references should also include the number of kiosks, what the facility uses the kiosks for, and length of time the kiosks have been up and operational. Vendor shall upon request coordinate a tour of their warehouse, headquarters and a local facility to provide members of the review committee the opportunity to see the vendors operation. Keefe Response: Adams County Detention Facility Address 150 N 19th Ave, Brighton CO ADP 1265 Contact Name Commander Miller Contact Phone 303-655-3415 Jail Mgmt System Ileads # Housing Kiosks 36 Kiosk Use Order Entry, Account History, Account Balance, Inmate Request, Offender Communication Center, Handbook Policy Kiosk Install Year 2008 (Intake kiosk 2015) Lobby Kiosk Yes, 1 Booking\lntake Intake, 1 Operations Inmates order via housing kiosks. Orders are pulled at the Denver warehouse and KCN employees pass out commissary. Denver County Jail Address 405 Argentine St, Georgetown, CO ADP 2300 Contact Name Chief Olivia Contact Phone 720-913-3728 Jail Mgmt System Syscon # Housing Kiosks 21 Kiosk Use Order Entry, Account History, Account Balance, Inmate Request, Offender Communication Center, Handbook Policy Kiosk Install Year 2006 Lobby Kiosk Yes,2 Booking\lntake No Operations Inmates order via housing kiosks. Orders are pulled at the Denver warehouse and KCN employees pass out commissary. BID PROPOSAL #B1600152, Keefe Group Response Page 59 Pueblo County Jail Address Two Justice Plaza 909 Court St., Pueblo CO ADP 640 Contact Name Captain Leroy Mora Contact Phone 719-583-6426 Jail Mgmt System Spillman # Housing Kiosks 25 Kiosk Use Order Entry, Account History, Account Balance, Inmate Request, Offender Communication Center, Handbook Policy Kiosk Install Year 2015 Lobby Kiosk No Booking\intake No Operations Inmates order commissary via housing kiosks. Orders are pulled at the Denver warehouse and KCN employees pass out commissary. Jefferson Co Sheriffs Dept. Address 200 Jefferson County PKY, Golden CO ADP 1171 Contact Name Mona Malensek Contact Phone 303-271-5492 Jail Mgmt System Tiberon # Housing Kiosks 0 Kiosk Use N/A Kiosk Install Year N/A Lobby Kiosk Yes, 1 Booking\lntake Intake, 1 Operations Facility sends scanned order to Denver warehouse. Orders are pulled at the Denver warehouse and KCN employees pass out commissary. GEO Guadalupe Address South Hwy 54 Santa Rosa NM ADP 600 Contact Name Warden Horton Contact Phone 505-472-1001 Jail Mgmt System CMSI # Housing Kiosks 0 Kiosk Use N/A Kiosk Install Year N/A Lobby Kiosk No Booking\lntake No Operations Orders are scanned onsite and sent to the Denver warehouse. Denver warehouse pulls and ships out to facility where their employees pass out commissary orders. BID PROPOSAL #BI600152, Keefe Group Response Page 60 We welcome the opportunity for members of the review committee to visit any Keefe Group location and encourage the county to include a tour as part of the decision -making process. P. Selection Criteria: Scoring Scale is as follows: ► 1 — 5 Scale 1 — Unsatisfactory 2 = Marginal 3 = Good 4— Very good 5 = Excellent Criteria Description Scoring (1-5 Scale) Points Awarded Commission Structure Stated commission for full performance in meeting the requirements of the RFP. Computer Hard/Software Provide appropriate hardware, software, infrastructure, and training of county staff to facilitate efficient Inmate Commissary System. Support Understanding of Inmate Commissary System and desire to maintain efficient and effective operation. How vendor will initiate and fully implement commissary service. Proposal clarity, understanding of service, and demonstrates assurance of performance as to quality and efficiency. Technical Service and Support Vendor has local subcontractor to provide on -site technical support upon notification of commissary system discrepancies/failure as defined by facility. Qualifications Vendor is an established business dedicated to providing commissary services in a correctional or detention setting. (Length of time vendor has been in the business, current and recent history of performance, a arent ca abili to erform well). Price Reasonable and fair pricing of commissary service to the inmates. Customer Service Vendor must demonstrate understanding of importance of customer service (i.e. inmate family, friends, etc.) and how billing issues are dealt with. Process of resolving billing disputes and inmate requests is priority, and references are provided, demonstrating customer service level as important. Grand Total The evaluation committee will review all proposals to determine compliance with the requirements of the proposai. The committee reserves the right to verify credentials, conduct reference checks, and verify the companies meet the performance requirements outlined in the proposal. Product and performance demonstrations may be requested. Keefe Response: Acknowledged and agreed. BID PROPOSAL #B1600152, Keefe Group Response Page 61 Q. Award: A selection committee shall evaluate all responses submitted to this RFP. The award will be based on general criteria, as outlined above. After an initial screening process, the respondent may be asked to make an oral presentation of its proposal. All arrangements and scheduling shall be coordinated by the RFP contact. The County expressly reserves the right, in its sole judgment, to accept or reject any or all proposals, with or without cause, modify, alter, waive any technicalities or provisions, or to accept the proposal which, in its sole judgment, is determined to be the best evaluated offer resulting from negotiation. The County reserves the right to withdraw the RFP in whole or in part, at any time and for any reason. Submission of a proposal response confers no rights upon the respondent nor obligates the Weld County Sheriff's Office in any manner. The County reserves the right to award no agreement and to solicit additional offers at a later date. Keefe Response: Acknowledged and agreed. R. Questions/inquires/Addendum: All questions related to this RFP must be directed to the attention of the Director of Support Services at ceggers(aco.weld.co,us. All inquires must be in writing and responses will be shared with all potential respondents, as appropriate. If it becomes necessary to revise any part of this RFP or if additional data is necessary to enable an exact interpretation of the provisions of this request, an addendum will be issued. It is the responsibility of the respondent to ensure that they have received all addendums prior to submitting a proposal response. The addendums will be located on Weld County Government's website under the Purchasing department. Keefe Response: Acknowledged and agreed. BID PROPOSAL #B 1600 I52, Keefe Group Response Page 62 The undersigned, by his or her signature, hereby acknowledges and represents that: I . The bid proposed herein meets all of the conditions, specifications and special provisions set forth in the request for proposal for Request No. MI 600152. 2. The quotations set forth herein are exclusive (Warty federal excise taxes and all other state and local taxes. 3. He Dr she is authorized to bind the below -named bidder for the amount shown on the accompanying proposal sheets. 4. The signed bid submitted, all of the documents of the Request For Proposal contained herein (including, but not limited to the product specifications and scope of services), the formal acceptance of the bid by Weld County, and signature of the Chair of the Board of County Commissioners, together constitutes a contract, with the contract date being the date of signature by the Chair of the Board of County Commissioners. 5. Weld County reserves the right to reject any and all bids, to waive any informality in the bids, and to accept the bid that, in the opinion of the Board of County Commissioners, is to the best interests of Weld County. The bid(s) may he awarded to more than one vendor. FIRN1 Keefe Commissary Network, LLC BUSINESS ADDRESS t a88t1 Linkage Ping CITY, STATE, `LIP CODE 5t: Lou% MICA 63.132 TELEPHONE NO 314-264,294i 1' A X 314-264-2.90 PRINTED NAME AND Il Steve.f3usch, Grautl Vice Pr,;s' SIGNATURE E-IVIAIL 1)UW11 61),keeff graIJp.corn 1 DATE 1,11;91Z016 TAX ID N 01520544 **THE SUCCESSFUL BIDDER SHALL PROVIDE A W-9 IF NOT ALREADY ON FILE** WELD COUNTY 19 EXEMPT FROM COLORADO SALKS TAXES. THE CERTIFICATE OF EXEMPTION NUMBER IS #98-03551-0000. YOU DO NO I' NEED TO SEND BACK PAIRS 0-8, BID PROPOSAL #131600152, Keefe Group Response Page 63 PROPOSED MENU & PRICING PRICES SHOWN DO NOT INCLUDE SALES TAX ITEM*1 DESCRIPTION PRICING @ 34% Commission PRICING @ 40% Commission 0014 24869 - SUAVE_SHAMPOO & CONDITIONER 21N 1_12.60Z_6/CS_ $3.42 $3.97 0028 24353 - GOODSENSE SHAMP00_COAL TAR 5% LIKE T GEL 8.5 OZ_12/C5� $3.09 53.58 0030 20204 -SULFURS SHAMPOO_MEDICATED_7.50Z_12/CS $3.95 $4.58 0031 20200 -SULFUR 8 CONDITIONER_MEDICATED HAIR & SCALP 2 OZ_12/CS_ $4.20 $4.87 0035 24716-SOFTEE SHAMPOO & CONDITIONER 3 IN 1_13.5 OZ.6/CS_ $5.46 $6.33 0037 80002715 - SMOOTH & SHINE_GEL CONDOLIVE & TEA TREE 60Z_6/CS $3.25 $3.77 0037 80000141- DISC -SEE 80002715_GEL_LUSTER GLISTENING CONDITIONING_6 OZ_6/CS $3.25 $3.77 0040 22952 - 50FTEE HAIR FOOD W/VIT E_5 OZ 12/C5 CLEAR JAR_ $2.32 $2.69 0046 80001668 - PROTEIN 29_GEL_HAIR GROOM_3 OZ_24/CS $3.58 $4.15 0052 20385 - AFRICAN PRIDE_MAGIC GRO_HERBAL_5.3 OZ_12/CSc $6.23 $7.23 0055 20512 - PRO GLO_POMADE_GEL 4 OZ 24/CS, $3.20 $3.71 0065 22953 - SOFTEE CURL ACTIVATOR REGULAR 8 OZ 12/C5 CLEAR JAR $4.80 $5.57 0106 22344- POWER UP ANTIPERSPIRANT DEODORANT_BLOOM_2 OZ_24/CS_CLEAR STICK_ $3.14 $3.64 0107 22339- POWER UP_DEODORANT_DRIVE 2.5 OZ24/C5 CLEAR_ $3.04 $3.53 0116 24623 -SUAVE ANTIPERSPIRANT DEODORANT_POWDER _1.40Z_12/C5_ $2.76 53.20 0164 24714-50FTEE CONDITIONER_DAILY3IN1_13.50Z_6/C5_ $6.07 $7.04 0212 24967- INFUZED_LOTION_DLY BDY COCONUT LIME_15 OZ_12/C5_ $2.33 $2.70 0214 24968 - INFUZED_LOTION_COCOA SHEA BODY_15 OZ_12/CS_ $3.04 $3.53 0230 21262-JERGENS_LOTION_ULTRAHEALING_30Z_12/CSI $2.98 $3.46 0235 21926 -SUAVE LOTIONADVANCEDW/MULTI VITAMIN_100Z_6/CS_ $3.25 $3.77 0242 26177 - FAMILY CARE ACNE TREATMENT CREAM_BENZOYL PEROXIDE 1096_1O2_24/CS_ $3.42 $3.97 0271 20519- BLISTER LIP OINTMENT MEDICATEQ .21 OZ 24/CS $2.81 $3.26 0272 20368 - VASELINE_PETROLEUM JELLY_LIP THERAPY ADVANCED_.35 02_72/CS_ $2.04 $2.37 0273 20517 - CHAPET_LIP BALM_REGULAR FLAVOR_16 OZ 12/CS_BLISTER CARD $1.27 $1.47 0320 24409 - MAGIC SHAVE SHAVE CREAM_REGULAR_6 OZ6/CS� $3.90 $4.52 0331 22319 -PROTECTION SHAVE CREAM_BRUSHLESS_7OZ_24/CS CLEAR TUBE_W HITE_ $2.37 $2.75 0350 22318 - PROTECTION AFTER SHAVE_GEL_7 OZ_24/C5 CLEAR TUBE_ $1.93 $2.24 0355 24936-ELEMENTZSHAMPOO THICK_15 $3.31 $3.84 0357 24937 - ELEMENTZ_SHAMPOO_DAILY_15 OZ_12/CS� $3.31 53.84 0358 24939 - ELEMENTZCONDITIONER ALMOND/SHEA 1502 12/CS $3.20 $3.71 0361 24942 - ELEMENTZ_BODY WASH_3 IN 1 COCO LIME_15 OZ_12/CS_ $3.53 $4.09 0362 24938 - ELEMENTZ SHAMPOO DANDRUFF ALMOND SHEA_15 OZ_12/CS_ $2.54 $2.95 0395 800003987AMBI SOAP COMPLEXION CLEANSING BAR_3.50224/CS $2.92 53.39 0397 22096 - NEXT 1_ 0AP_COCOA BUTTER BAR_5 OZ 80/CS_CLEAR PLASTIC, $1.16 $1.35 0400 21487 - IRISH SPRING SOAP ORIGINAL SCENT_3.2 OZ 3EA/PK, 72EA/CS_ $1.10 $1.28 0408 21387 - LEVER 2000 SOAP_PERFECTLY FRESH ORIGINAL3.15 OZ_48/CS_BULK_ $1.21 $1.40 0414 20925 - DIAL SOAP ANTIBACTERIAL BAR 4 OZ 72/C5 $1.27 $1.47 0424 22097 - NEXT 1_SOAP_MOISTURIZING BAR_5 OZ_80/CS_CLEAR PLASTIC_WHITE_ $1.27 $1.47 HID PROPOSAL #81600152, Keefe Group Response Page 64 0440 80000661- DOVE _S0AP_MOISTURIZING BEAUTY BAR_3.17 OZ_48/CS $2.32 $2.69 0444 20776 - NEUTRAGENA_SOAP_FACIAL BAR_3,5 O2_24/CS_ $4.41 $5.12 0491 20273 - BECKER GLOVE_SOAP DISH_2 PIECE_12/CS® $0.83 $0.96 0500 80001537 - PERCARA_MOUTHWASH_ORAL HEALTH RINSE_8 OZ_24/CS`PLA5TIC BOTTLE $1.65 $1.91 0501 26136 - SUAVE_SHAMP00_DAILY CLARIFYING_12 OZ_6/CSi $2.59 $3.00 0502 26137-SUAVE_CONDITIONER_WATERFALLMIST_120Z_6/CS� $2.59 $3.00 0507 26096 - COLGATE_TOOTHPASTE_ANTI CAVITY CLEAR_4,2 OZ_12/CS� $3.03 $3,51 0519 80002903 - COLGATE TOOTHPASTE TARTAR CONTROL WHITENING 2.5 OZ 24/CS $2.15 $2.49 0519 24897 - DISC-80002903-COLGATE TOOTHPASTETARTAR CONTROL WHITENING_2.8 OZ_24/CS� $2.15 $2,49 0523 80002782 - COLGATE TOOTHPASTE TARTAR PROTECTION CRISP MINT_6 O2_24/CS $3.25 $3,77 0523 21950 - DISC -SEE 80002782-COLGATE_TOOTHPASTE_TC PLUS WHITENING_6.4 OZ_24/CS_ $3,25 $3.77 0536 21957-COLGATE TOOTHPASTE_SENSPLUS WHITENING_602_24/CS_ $7,79 $9.04 0544 21288 - LOOPS_FLOSS LOOPS_MINT 30 PK_144/CS_ $2.81 $3.26 0580 20275 - BECKER GLOVE TOOTHBRUSH HOLDER_2 PIECE_12/CS_ $0.72 $0,84 0590 24125 - FRESHMINT_DENTURE TABLET_40 CT 40/BX 24BX/CS_ $4.15 $4,81 0595 20312- EFFERGRIP_DENTURE ADHESIVE 2.5 OZ_12/CS_BOX_ $4.63 $5.37 0596 20349- SEA BOND_DENTURE BATH BASKET_12/CS_BOX_ $2.32 $2.69 0691 20714 - GOODSENSE_ARTIFICIAL TEAR5_,5 OZ_12/CS_BOX_ $2.43 $2.82 0706 2077 - GEN_CONTACT LENS_CS_1 UNIT_1/EA_OPAQUE PLASTIC_ $0.65 $0.75 0750 20656-TRIM_NAILCLIPPER_NOFILE_36/CS_ $1.10 $1.28 0784 21596 - STAYDENT_DENTURE ADHESIVE_CREAM_2.4 OZ_24/CS_ $3.10 $3.60 0800 180000112 - NEW WORLD IMPORTS_COMB_5 IN_2160/CSBLACK $0.62 $0.72 0810 20277 - BECKER GLOVE_BRUSH_CLUBRI2/CS�MENS $1.82 $2.11 0820 20282 - CARDINAL_HAIR BRUSH_VENT $1.71 $1.98 0853 20350 - DISC-GOODY_FOAM ROLLER_MEDIUM 12 PK_6/CS_ $2.48 $2.88 0854 20351- GOODY_HAIR ROLLERS_FOAM_LARGE 10 PK_6/CS_GREEN_ $2.35 $2.73 0855 20358 -J & D_PONY OH TERRY CLOTH_144/CS_BULK_BLACK_ $0.22 $0.26 0910 26178-GEN_MASCARA_MEGAPROTEIN_.270Z_3/CS_C137 WOMENS $1,87 $2.17 0991 24567 - WET N WILD_EYESHADOW TRIO_12/CS_SWEET AS CANDY_WOMEN5 $3.75 $4.35 1001 983 - POSTAGESTAMPED ENV_LARGE_500/CS� $0,66 $0.77 1008 3635 - BOB BARKER_PEN_SECURITY FLEX_144/CS_BLUE_ $0,44 $0,51 1015 20243 - UNISOURCEENV_NO CLASP_9.5 X 12.5_500/CS_BOX_BROWN_ $0.33 $0.38 1040 22957 - GEN PEN_FLEX_500/CS_ $0.77 $0,89 1061 20236-TOPS_PAPER_RULED PAD_8.5 X 11 50 SHEET_50/PD 72PD/CS_BOX YELLOW_ $1.27 $1,47 1063 20693 - MEAD_ PAPER_RULED_200 Cr 8 X 10.5 FILLER_24PK/CS_REAM_ $2.37 $2.75 1070 20241 - TOPS_PAPER SKETCH PAD_8.5 X 11 50 SHEET_50/PD 72PD/CS_BOX_WHITE_ $1.27 $1.47 1080 24328 - ROSE ART_COLORED PENCIL5_3.5 IN_24 PK 6/CS_ $1.76 $2.04 1101 29034 -GALLANT BIRTHDAY CARD_JUVENILE_6/CS_ $1.98 $2.30 1103 29015 - GALLANT_BIRTHDAY CARD_PAPER_6/C5_ $1.89 $2.19 1106 21234 - GEN_LOVE CARD_PAPER ONLY 6/CSi $1.98 $2.30 1107 21235 - GEN_MISS YOU CARO_PAPER ONLY_6/CS_ $1.98 $2.30 1109 29033 - GALLANT_FRIENDSHIP CARD_PAPER_6/CS_ $1,89 $2.19 1120 29036 - GALLANT _THANK YOU CARD�6/CS $1.98 $2.30 1121 80000104- GALLANT_SEASONAL GREETING CARD_1/EA $1,98 $2,30 1205 20722 - ENERGIZER_BATTERIES_AA ALK_48PK/CS_4 PK BLISTER CARD_ $1.54 $1.79 BID PROPOSAL #B1600152, Keefe Group Response Page 65 1207 928723 - ENERGIZER_BATTERIE$ AAA_1/EA_IND_ $1.54 1 $1.79 1208 928722-ENERGIZER_BATTERIES AA 1/EA_IND $1.42 $1.64 1229 8139901099 -SENTRY RADIO HEADSET EA BLACK $35.00 $40.60 1303 20210 - BICYCLE PLAYING CAR D5 POKER U S 12/CS $3.09 $3.58 1305 20215 - AVIATOR_ PLAYING CARDS PINOCHLE 12/CS $2.04 $2.37 1308 24711- GEN_BOOK_WORD FIND 72/C5 BOX $2.09 $2.42 1400 20580 - BECKER GLOVE_CEREAL BOWL W/LID_24 02_144/CS� $0.94 $1,09 1415 21610 -CHURCHILL CONTAINER TUMBLER__W/LID_220Z_350/CS_ $0.72 $0,84 1432 5063701OO5-GEN_WA5HCLOTH_12 IN X 12 IN_EA_BEIGE_ $1.43 $1.66 2011 7024 - KEEFE_FREEZE DRIED COFFEE_DECAF COLOMBIAN_3 OZ 24/CS_POUCH CLEAR RESEALABLE___ $5.46 $6,33 2022 1442 -COOL -OFF DRINK MIX SF FRUIT PUNCH =1 OZ_10/PK 100PK/C5_POUCH FOIL_ $2.32 $2,69 2028 416- KEEFE TEA BAGS_REGULAR_48 CT_48/BX 24BX/CS_WHITE BOX $3.14 $3.64 2035 3871-GEN_SALT,10 PK_300/10PKS/CS� $0.55 50.64 2036 3872-GEN_SPICE PEPPER_10PK_300/10PK5/C5� $0.55 $0.64 2048 7031- NESTEA_TEA _TEA W/LEMON & SUGAR 11 OZ_18/CS_POUCH CLEAR RESEALABLE_ $2.92 $3.39 2067 70529- NESTLE_COCOA MIX_RICH_.71 OZ 50/BX 6BX/C5_BOX_ $0.50 $0.58 2073 6691- BAY VALLEY-STURM_COCOA_NO SUGER ADDED CHOC_.96 OZ_8/BX 12BX/CS_BOX_ $0.44 $0.51 2076 7039 - KEEFE HOT COCOA REGULAR 10 OZ_18/CS_POUCH CLEAR RESEALABLE $2,15 $2.49 2079 266 - SUGAR TWIN 2_SUGAR 5UB5TITUTE_REGULAR BLUE_100/BX 12BX/CS_PAPER PKT_ $3.31 $3.84 2081 136-GEN_5UGAR_1 5RV,2000/C5 PAPER PKT_ $0,13 $0.15 2082 237- KEEFE CREAMER_NON-DAIRY .105 OZ_1000/CS_PKT_ $0,13 $0.15 2300 7040- TANG _IN5T BREAKFAST DRINK 6 OZ_36/CS_POUCH CLEAR WINDOW! $1.98 $2.30 2310 7044 CTRY TIME DRINK MIX LEMONADE 6 0Z 36/CS POUCH CLEAR WINDOW $1,87 $2.17 2330 7041- KOOLAID_DRINK MIX_TROPICAL PUNCH _60Z_36/CS_POUCH CLEAR WINDOW_ $1.87 $2.17 2334 7042 - KOOL AID DRINK MIX CHERRY 6 OZ_36/CS_POUCH CLEAR WINDOW $1.87 $2.17 2615 80001715 BRUSHY CREEK_5UMMER SAUSAGE_REGULAR_1.625 QZ 100/C5 $1.38 $1.60 2616 5961- JACK LINKS_BEEF & CHEESE STICK 1.2 OZ_100/CS_ $1.27 $1.47 2623 80001717 - BRUSHY CREEK_SUMMER SAUSAGE_REGULAR_3 OZ_96/CS $2.15 $2.49 2664 4935- VELVEETA_MACARONI & CHEESE ORIGINAL_3 OZ_40/CS_POUCH CLEAR WINDOWS $1.65 $1.91 2667 4938 - VELVEETA RICE SPICY CHEESE_2 OZ 50/CS POUCH CLEAR WINDOW $1.16 $1.35 2669 4940-VELVEETA_REFRIEDBEAN5_5PICY_4OZ_24/CS_POUCH CLEAR WINDOW_ $1.87 $2.17 2670 4941- VELVEETA_BEAN5 & RICE SPICY 4 OZ 24/CS_POUCH CLEAR WINDOW $1.87 $2.17 3004 10055 -ZIPPY CAKE COOKIES_PEANUT BUTTER CREMES_6 OZ_24/CS_PLASTIC BAG_ $1.54 $1,79 3006 6078 -ZIPPY CAKE COOKIES_VANILLACREMES_14OZ_12/CS CLEAR PLASTICOVERWRAP$1.87 $2.17 3007 6076 - ZIPPY CAKE _COOKIES DUPLEX CREMES 14 OZ 12/CS CLEAR PLASTIC OVERWRAP_ $1.87 $2.17 3010 7647 - ZIPPY CAKE_SOFT COOKIES_CHOC CHIP_2,75 OZ_60/CS_PLASTIC OVERWRAP__ $0.89 $1.03 3020 40708 - DISC -SEE 80003305-OREO COOKIES 1.8 OZ_120/CS_BAG $0.89 $1.03 3031 10056 - ZIPPY CAKE COOKIES ORANGE PINEAPPLE CREMES_6 OZ 24/C5 $1.54 $1.79 3050 6073 - ZIPPY CAKE_COOKIES_CHOC CHIP_16 OZ_12/CS CLEAR PLASTIC OVERWRAP� $3.09 $3.58 3107 7914 - GOLDEN VALLEY_CRACKERS SALTINE:16 OZr4/BX 24BX/CS_PAPER BOX_ 53,03 $3.51 3114 10753 - GOLDEN VALLEY_CRACKERS 5NACK_15.1 OZ_4/BX 12BX/CS_ $3.58 $4.15 3118 4490 -WHEAT THIN5_CRACKERS_9.10Z_6/CS_BOX_ 53.14 $3.64 3124 4492 - NABISCO RITZ SANDWICH CRACKERS_PEANUT BUTTER_1.38 0Z_8/BX 14BX/C5 1 5RV PKG__ $0.89 $1.03 3130 4493 - RITZ 5ANDWICH CRACKERS_CHEESE_1.35 OZ_8/BX 14BX/C5._1 SRV PKG_ $0,89 $1.03 3205 540 - CHATTANOOGA_MOON PIE_CHOC DBL DECKER 2.75 OZ=48/CS PLASTIC OVERWRAP $1,05 $1.22 BID PROPOSAL NB1600152, Keefe Group Response Page 66 3218 4431- MRS FRESHLEY'5_F3HOWNIE_FUDGE _3.25 OZ 12/PK 4PK/C5_PLASTIC OVERWRAP_ $1.43 $1.66 3230 6052 - ZIPPY CAKE_PEANUT BUTTER WAFER_2PK_12 OZ_6/BX 24BX/CS_PAPER BOX $0.72 $0.84 3231 6053 - ZIPPY CAKE SNACK CAKE_OATMEAL & CREME_16 OZ_12/BX 24BX/CS_PAPER BOX_ $0.39 $0.45 3236 6055 - ZIPPY CAKE_CAKE_SWISS ROLL_12 OZ_6/BX 24BX/CS_PAPER BOX_ $0.77 $0.89 3245 6051- ZIPPY CAKE_DONUT STICKS D-DUNX 10 OZ_6/BX 16BX/CS_PAPER BOX_ $0.72 $0.84 3248 6057 - ZIPPY CAKE_DANISH_ICED CINNAMON SWIRL_4 OZ_32/CS_CLEAR PLASTIC WRAP_ $1.43 $1.66 3261 6044 -ZIPPY CAKE_HONEY BUN_MEGA (BUNEEZ}_4.75 OZ_36/CS CLEAR PLASTIC WRAP_ $1.27 $1.47 3270 6060 -ZIPPY CAKE_CUPCAKES_CHOCCREME_40Z_36/CS_PLASTICOVERWRAP_ $1.27 $1.47 3581 80001716 - BRUSHY CREEK_SUMMER SAUSAGE_HOT & SPICY_1.625 OZ_100/CS $1.38 $1.60 3584 80001721- BRUSHY CREEK_BEEF SUMMER SAUSAGE_HOT & SPICY_5 OZ_72/C5: $2.54 $2.95 3585 80001719 - BRUSHY CREEK_BEEF SUMMER SAUSAGE_5 OZ_72/C5 $2.54 $2.95 I 3692 21986-GOODSENSE_CONTACTSOLUTION._MULTIPURPOSENO RUB_120Z_24/CS_ $4.00 $4.64 4001 955 - MARS _M&M_PEANUT 1,74 OZ_48/BX 8BX/CS_WRAPPED_ $1.31 $1.52 4004 844- NESTLE BABY RUTH CANDY BAR_CHOC PEANUT_2,10Z 24/BX 12BX/CS_WRAPPED_ $1.31 $1.52 4005 80000662 - NESTLE BUTTERFINGER_CANDY BAR_SINGLE5_1.9 OZ_36EA/BX, 288EA/CS $1.31 $1.52 4010 10502 - MARS_SNICKERS_1.86 OZ_384CS / 8BX / 48PER BOX $1.31 $1.52 4013 10504 - MAR5_MILKY WAY 1.84 OZ_360/CS 36/BX 10BXS/C5 $1.31 $1.52 4019 1477-ATKIN50N_CANDY_CHICK-O-STICK_.7 OZ_200/CS WRAPPED CLEAR_ $0.50 $0.58 4020 985 - PAYDAY_CANDY BAR_1.85 OZ_24/BX 12BX/CS_WRAPPED_ $1.31 $1.52 4035 1949 - HERSHEY REE5E5_CANDY BAR_PEANUT BUTTER CUPS_1.5 OZ_36/BX 9BX/CS WRAPPED_ $1.31 $1.52 4037 1779 -HERSHEY CANDYBAR,_CHOCALMOND_1.45OZ_36/BX9BX/CS_WRAPPEDFOIL_ $1.31 $1.52 4043 798 - MARS_SNICKERS_ALMOND_1.76 OZ_24/BX 12BX/CS_WRAPPED_ $1.31 $1.52 4100 40606-5ATHERS_ CANDY_ BUTTERSCOTCH BUTTONS 4.2502 48/CS_PRINTEDBAG_ $1.27 $1.47 4115 40611 - SATH E RS_CANDY_RED LICORICE BITES_4 OZ_48/C5 PRINTED BAG_ $1.27 $1.47 4120 40608- GEN CANDY_ROOT BEER BARRELS 4.25 OZ_48/CS_PRINTED BAG_ 51.27 $1.47 4121 40620 - SATHERS_CANDY_JELLY BEANS_4.25 O2_60/CS_PRINTED BAG_ $1.38 $1.60 4130 4956 - HERSHEY BREATHSAVERS_CANDY_SF PEPPERMINT_.75 OZ_24/PK 15PK/C5_WRAPPED FOIL_ $1.10 $1.28 4135 40601- HERSHEY JOLLY RANCHER CANDY_ASSORTED 3.7 OZ 48/CS_PLASTIC WRAPPED_ $1.49 $1.73 4146 40686-GEN_CANDY_ATOMIC FIREBALLS_3 OZ_48/CS_POUCH CLEAR_ $1.27 $1.47 4150 40607-SATHERS_CANDY_SOUR FRUIT BALL5_4.25 OZ 48/CS_PRINTED BAG_ $1.27 $1.47 4155 40615-SATHER5_CANDY_SF WILD FRUIT_1.750Z_60/CS_PRINTED BAG_ $1.27 $1.47 4242 24158- COVER GIRL_MAKEUP SMOOTHERS _1OZ 2/CS CREAMY BEIGE750_WOMENS $10.50 $12.18 4243 24155 - COVER GIRLFOUNDATIONSMOOTHERS_Z OZ_2/CS CLASSIC IVORY #710_ $10.50 $12.18 4315 2047 - TOOTSIE TOOTSIE POP_ASSORTED_.64 OZ_1040/CS_BAG� $0.50 $0.58 5331 80001098- WET N WILD LIPSTICK_.130Z_3/CS_LIGHT BERRY FROST WOMENS $2.60 $3.02 6013 18 - MARUCHAN_RAMEN_CAJUN CHICKEN_3 OZ_24/CS_PILLOW PK CLEAR WINDOW $1.00 $1.16 6018 13 - MARUCHAN_RAMEN TX BEEF_3 OZ_24/CS_PILLOW PK CLEAR WINDOW, $1.00 $1.16 6026 10 - MARUCHAN_RAMEN_CHILI_3 OZ,_24/CS_PILLOW PK CLEAR WINDOW_ $1.00 $1.16 6046 8- MARUCHAN_RAMEN CHICKEN 302 24/CS_PILLOW PK CLEAR WINDOW_ $1.00 $1.16 6048 9 - MARUCHAN_RAMEN_BEEF_3 OZ_24/CS_PILLOW PK CLEAR WINDOW_ $1.00 $1.16 6050 5880 - KEEFE KITCHENS_RICE_INST WHITE_8 OZ_24/CS_POUCH CLEAR RESEALABLE_ $1.82 $2.11 6052 505 - MARUCHAN_RAMEN_HOT & SPICY VEGETABLE_3 OZ_24/CS_PILLOW PK CLEAR_ $1.00 $1.16 6053 15 - MARUCHAN_RAMEN_CAJUN SHRIMP_3 OZ_24/CS_PILLOW PK CLEAR WINDOW_ $1.00 1 $1.16 6059 12 - MARUCHAN_RAMEN SHRIMP_3 OZ_24/CS_PILLOW PK_ $1.00 $1.16 6080 5114 -THE WHOLE SHABANG_POTATO CHIPS_ORIGINAL_6 OZ_16/CS_BAG FOIL_ $2.54 $2.95 BID PROPOSAL #B 1600152, Keefe Group Response Page 67 6081 5115 - MOON LODGE_POTATO CHIP5_RIPPLE_6. OZ_16/C5_BAG FOIL_ $2.54 $2.95, 6108 5139 - MOON LODGE_PRETZELS_MINI TWIST5_1102_15/CS 16/CS_BAG CLEAR WINDOW_ $2.15 $2.49 6117 7996 - CACTUS ANNIES CHEESE CRUNCHY_ REGULAR_ 11 OZ_20/C5_BAG CLEAR WINDOW_ $2.54 $2.95 6119 ' 910 -CACTUS ANNIES TORTILLA CHIPS_ROUND_12 02_12/CS_BAG CLEAR WINDOW, $2.48 $2.88 1266 - CACTUS ANNIES_PORK RINDS_HOT & SPICY_2 02_24/CS 36/CS_CLEAR_ $1.87 $2.17 6127 6134 7758 - MOON LODGE_ POPCORN_CARAMEL_3.53 OZ_60/CS_BAG CLEAR WINDOW_ $1.10 $1.28 6143 5113 - MOON LODGE_POTATO CHIPS SOUR CREAM & ONION_6 OZ_16/CS_BAG FOIL_ $2.26 $2.62 6150 911- CACTUS ANNIES TORTILLA CHIP5_NACHO CHEESE 10 OZ_12/CS_BAG CLEAR WINDOW_ $2.43 $2.82 6155 7991- CACTUS ANNIES_CORNCHIPS,REGULAR 130Z_16/CS_BAGCLEARWINDOW_ $2.26 $2.62 6165 5112 - MOON LODGE_POTATO CHIPS_BBQ_6 OZ_16/CS_BAG FOIL_ $2.26 $2.62 6166 7990 - CACTUS ANNIES_CORN CHIPS_BBC112 OZ_16/CS_BAG CLEAR WINDOW_ $2.26 $2.62 6171 7989 - CACTUS ANNIES CORN CHIPS HOT_120Z_16/CS_BAG CLEAR WINDOW_ $2.54 $2.95 6172 1710 - BRUSHY CREEK_CHILI_NO BEANS_11.25 02_24/CS_POUCH_ $2.43 $2.82 6174 1712 - BRUSHY CREEK CHILI HOT W/BEANS_11.25 OZ_24/CS_POUCH= $3.14 $3.64 6178 4385 - FRESH CATCH_MACKEREL FILLETS_IN OIL_3,53 OZ_24/CS_POUCH_ $1.87 $2.17 6190 4395 - FRESH CATCH_FISH STEAKS_GREEN CHILIS IN OIL_3.53 OZ_24/C5_POUCH $1.54 $1.79 6191 4391- FRESH CATCH SALMON FLAKES IN WATER_3.53 OZ_24/CS_POUCH_LOW FAT $1.87 $2.17 6192 4392 - FRESH CATCH SMOKED OYSTERS_IN COTTONSEED OIL_3.53 OZ_24/CS_POUCH_ $2.15 $2.49 6241 4679 -T/R-BARCELONA_ MIXED NUTS_W/PEANUT5_10 OZ_12/CS_BAG CLEAR WINDOW_ $4.35 $5.05 6296 4888 -JACK LINKSBEEFJERKY_ORIGINAL_.90Z_48/CS_POUCH CLEAR WINDOW_ $1.99 $2.31 6297 4889 -JACK LINKS_BEEFJERKY_PEPPERED_.902 48/CS_POUCH CLEAR WINDOW_ $1.52 $1.76 6300 $379-O'BRIENS_ BEEF STICK HICKORY SMOKED_1.1250Z_100/CS_TWINPK_ $1.05 $1.22 6348 7992 - CACTUS ANNIES_CHEESE CRUNCHY_HOT_9.5 OZ_20/CS_BAG CLEAR WINDOW $2.54 $2.95 6373 351- EL PATO_CHILES YELLOW 12 OZ 12/CS_BOTTLE� $2.43 $2.82 6400 9366 - QUAKER_GRANOLA BAR_CHOC CHIP_6.72 02_8/BX 12BX/CS_ $0.83 50.96 6401 9367 - QUAKER_GRANOLA BAR_VARIETY_6.72 02_8/BX 12BX/CS_ $4.13 $4.79 6410 7756 - KEEFE KITCHENS JELLY_GRAPE_20 OZ_12/CS_PLASTIC BOTTLE CLEAR_ 55.18 $6.01 6411 7757 - KEEFE KITCHENS JELLY STRAWBERRY_20 OZ_12/CS_PLASTIC BOTTLE CLEAR_ $5.18 $6.01 6417 80 - KEEFE KITCHENS_PEANUT BUTTER_CREAMY_18 OZ_12/CS_PLASTIC JAR CLEAR_ $4.04 $4.69 6418 81 - KEEFE KITCHENS_PEANUT BUTTER_CRUNCHY_18 OZ_12/CS_PLASTIC JAR CLEAR $4.04 $4.69 6423 2857 - CITY COW_SQUEEZE CHEESE SHARP CHEDDAR 16 OZ 12/CS_PLASTIC BOTTLE INVERTED_ $4.13 $4.79 6424 2856 -CITY COW_SQUEEZE CHEESE_ JALAPENO_160Z_12/CS_PLASTIC BOTTLE INVERTED_ $4.24 $4.92 6425 4942 - VELVEETA CHEESE SAUCE_NACHO_1.5OZ_50/CS_POUCH CLEAR WINDOW $1 82 $2.11 6500 383 - VAN HOLTEN_PICKLEHOT PICKLE_9.6 OZ_12/CS_POUCH CLEAR_ $1.38 [ $1.60 6501 381-GEN_PICKLE_MILD DILL_9.60Z_12/CS_POUCH CLEAR_ $1.38 $1.60 6506 355 - CACTUS ANNIESJALAPENO PEPPERS SLICED W/BRINE_12 OZ_12/CS TUB CLEAR_ $2.98 $3.46 6508 93 - TOKYO DINER SOY SAUCE_6 OZ_24/CS_PLASTIC BOTTLE $1.87 $2.17 6510 80002459 - CACTUS ANNIES_PICANTE SAUCE_HOT_11 OZ_12/CS_PLASTIC BOTTLE $2.43 52.82 6510 123 - DISC -SEE 80002459 PICANTE SAUCE_EXTRA HOT_10 OZ_12/CS_PLASTIC BOTTLE CLEAR_ $2.43 $2.82 6512 90 - KEEFE_HOT SAUCE_LA_6 02_24/CS_PLASTIC BOTTLE_ $1.27 $1.47 6520 6087 - MALT 0 MEAL IN5T OATMEAL_APPLE CINNAMON_1.23 OZ_200/CS_PKT_ $0.66 $0.77 6523 6086 - MALT 0 MEAL_INST OATMEAL_MAPLE & BROWN SUGAR_1 OZ_200/CS_PKT_ $0.66 $0.77 6600 5070 -CACTUS ANNIES_TORTILLAS_ FLOUR _8OZ6CT8IN_48/CS_BAGCLEAR RESEALABLE_ $1.83 52.12 6606 7550-T/R-MOON LODGE PEANUTS_ROASTED & SALTED_1.75 OZ_60/CS_BAG CLEAR WINDOW_ $1.00 $1.16 6607 7551 - T/R-MOON LODGE_PEANUT5_HOT HOT HOT 1.75 0Z_60/C5 BAG CLEAR WINDOW_ $1.00 $1.16 SID PROPOSAL. 081600152, Keefe Group Response Page 68 6700 9783 - SEVELLA REFRIED BEANS_REGULAR_8 OZ_18/CS_POUCH CLEAR RESEALABLE__ $2,55 $2.96 6710 5939-SEVILLA_BEANS & RICE CHILI FLAVOR_4.4 OZ_24/CS_POUCH CLEAR WINDOW_ $1.54 $1.79 6711 5940 - SEVILLA_BEANS & RICE HOT CHILI FLAVOR 4.4 OZ_24/C5_POUCH CLEAR WINDOW_ $1.54 $1.79 6826 4317 - FRESH CATCH _CHUNKLIGHTTUNA _IN WATER 4.23 OZ 48/CS_POUCH_ $2.38 $2.76 6854 6953 - FERNANDEZ CHILE_SPICE_HOT_12/CS_ $2.26 $2.62 7181 5077602099 - KOS5_EARPAD RECOVERY K EA_BLACK_ $1.76 $2.04 BID PROPOSAL 4B1600152, Keefe Group Response Page 69 EQUIPMENT INFO (White sheets?) Dell Smart Printer - S2810dn Printer Category: Laser Type: Printer Only Color or Monochrome: Monochrome Technology (for laser category only): Laser Connection Type: USB, Ethernet Maximum Standard Paper Size: Legal Number of Cartridges: 1 Number of Ink Colors: 1 Direct Printing from Cameras: No LCD Preview Screen: No Rated Speed at Default Settings (Mono): 35 ppm Duty Cycle: 40,000 pages per month Input Capacity (printer input only): 250 + 100 sheets Print Duplexing: Automatic Cost Per Page (Mono): 2.2 cents Tech Support: Phone, Web, Email. One-year warranty. Business Applications - DEFAULT SETTINGS - Adobe Acrobat 8 -4 pages, text and photos (landscape): 0:30 (min:sec) Business Applications - DEFAULT SETTINGS - Microsoft Excel 2003 - 1 page, table A (with grid): 0:06 (min:sec) Business Applications - DEFAULT SETTINGS - Microsoft Excel 2003 - 1 page, graph: 0:06 (min:sec) Business Applications - DEFAULT SETTINGS - Microsoft Excel 2003 - 3 pages, charts and graphs: 0:11 (min:sec) Business Applications - DEFAULT SETTINGS - Microsoft PowerPoint 2003 - 4 full -page slides: 0:14 (min:sec) Business Applications - DEFAULT SETTINGS - Microsoft Word 2003 - 2 pages, text: 0:09 (min:sec) Business Applications - DEFAULT SETTINGS - Total output time : 1:16 (min:sec) Business Applications - DEFAULT SETTINGS - Effective PPM (pages per minute): 11.8 Photos - HIGH -QUALITY SETTINGS - Adobe Photoshop 7 - Average output time per print: 4" x 6" prints : 0:17 (min:sec) BID PROPOSAL #S 1600152, Keefe Group Response Page 74 Dell OP 5040 (WORK STATION) Processor Intel® CoreTm I7-6700 Processor (Quad Core, 8MB, 8T, 3.4GHz, 65W) Operating System (Dell recommends Windows 10 Pro.) Windows 7 Professional English, French, Spanish 64hit (Includes Windows 10 Pro License) Memory? 8GB (2x4G) 1600MHz DDR3L Memory Hard Drive 3.5 inch 500GB 7200rpm Hard Disk Drive Graphics Gard Intel® Integrated Graphics Optical Drive 8x DVD+/-RW 9.5mm Optical Disk Drive Warranty 3 Years Hardware Service with Onsite/In-Home Service After Remote Diagnosis Ports 6 USB 3.0 (2 front, 4 rear) 4 External USB 2.0 (2 front, 2 rear) 1 Internal USB 2.0 1 RJ-45 1 Serial 2 Display Port 1 HDMI 2 PS/2 1 UAJ 1 Line-out 1 VGA (optional) Slots Minitower (MT): 1 full height PCIe x16 1 full height PCIe x16 (wired x 4) BID PROPOSAL 4B1600152, Keefe Group Response Page 71 1 full height PCIe x1 1 full height PCI 1 M.2 (22x80mm) Small Form Factor (5FF) : 1 half height PCIe x16 1 half height PCIe x4 1 M.2 (22x80mm) Chassis Bays Minitower (MT): 1 internal 3.5" HDD (convertible to 5.25" ODD) 2 internal 2.5" HDD 1 external slim ODD Small Form Factor (SFF): 1 internal 3.5" HDD (convertible to 2 2.5" HOD) 1 external slim ODD Dimensions Minitower (MT) Height: 13.8" (35 mm) x Width: 6.1" (15.4 mm) x Depth: 10.8" (27.4 mm) Weight: 17.62 Ibs (8 Kg) Small Form Factor (SFF) Height: 11.4" (29 mm) x Width: 11.5" (29.2 mm) x Depth: 3.6" (9.26 mm) Weight: 10.7 Ibs (4.48 Kg) BID PROPOSAL tiB 1600152, Keefe Group Response Page 72 Dell PE R330, Intel Xeon E3-1220 (SERVER) PowerEdge R330 Server (210-AFEV) 1 PowerEdge R330 Motherboard,v2 (329-BCXI) 1 Dell Hardware Limited Warranty Plus On Site Service (805-9048) 1 Basic Hardware Services: Business Hours (5X10) Next Business Day On Site Hardware Warranty Repair 3 Year (805-9174) 1 US Order (332-1286) 1 On -Site Installation Declined (900-9997) 1 PowerEdge R330 Shipping (340-AQHP) 1 PCIe Riser, 1x16 PCIe Gen3 FH slot (x8 PCIe lanes) & 1x16 PCIe Gen3 LP slot (x8 PCIe lanes), R330 (330-BBFN) 1 Cooling Fan (370-ABXV) 1 On -Board LOM 1GBE Dual Port (BCM5720 GbE LOM) (542-BBCQ) 1 iDRAC Port Card (330-BBFM) 1 iDRACB, Basic (385-BBIJ) 1 Chassis with up to 4, 3.5" Hot Plug Hard Drives (321-BBUB) 1 No Bezel (350-BBBW) 1 Performance BIOS Settings (384-BBBL) 1 RAID 0, H330/H730 for SAS/SATA (780-BBTZ) 1 PERC H330 RAID Controller (405-AADS) 1 BID PROPOSAL #B i 600152, Keefe Group Response Page 73 Intel Xeon E3-1220 v5 3.OGHz, 8M cache, 4C/4T, turbo (SOW) (374--BBKP) 1 Standard Heat Sink for PE R230/R330 (412-AAGT) 1 8GB UDIMM, 2133MT/s, ECC (370-ACFV) 2 2133MT/s UDIMMs (370-ACIN) 1 Performance Optimized (370-AAIP) 1 2TB 7.2K RPM SATA 6Gbps 3.5in Hot -plug Hard Drive (400 -AIDS) 4 No Systems Documentation, No OpenManage DVD Kit (631-AACK) 1 DVD+/-RW SATA Internal (429-AAQL) 1 ReadyRails Sliding Rails Without Cable Management Arm (770-BBBC) 1 Dual Hot Plug Power Supplies 350W (450-AEUV) 1 NEMA 5-15P to C13 Wall Plug, 125 Volt, 15 AMP, 10 Feet (3m), Power Cord, North America (450-AALV) 2 Windows Server 2012R2 Standard Edition,Factory Installed, No Media, 2 Socket, 2 VMs,NO CALs (618-BBDS) 1 Windows Server 2012R2 Standard, Media, FI Standard Ed Downgrade image, Eng (634-BBOZ) 1 CFI,9104CG,Information, ORDRDY,Factory Install (375-0789) 1 Integration, Raid,Without OS (366-4303) 1 CFI Routing SKU (365-0257) 1 CFI Bypass EIDO (364-7502) 1 CFI Titan Code for CFI FIDA orBypass SI (364-1846) 1 BID PROPOSAL #B 1600152, Keefe Group Response Page 74 CFI,Information,Hard Drive,Install Increasing Order,Factory Install (361-1722) 1 CFI,Information,CSRouting,Eligible,Factory Install (375-3088) 1 BID PROPOSAL #B1600152, Keefe Group Response Page 75 KCN Edgem Inmate Housing Unit Kiosks ADA Accessibility Every image has a text equivalent • Font sizes are not alterable by the inmate, as this navigation capability has been replaced by operating the browser in kiosk mode to provide maximum use of screen display space. Fonts are presented in point sizes of 12 and default screen resolution is set to 1024 x 768 • Secure Messages are presented in text mode, document presentation such as pdf file is not enabled • Secure Messages do not include videos Space — compact, combined internal equipment space requirements less than 0.2 cu ft o Minimizes enclosure space requirements O Maximizes service -ability Embedded OS -- XPe - no hard drive required o Minimizes heat —eliminates need for enclosure fan o Maximizes change management, reducing cost of ownership o Minimizes power consumption o XPe includes proven device drivers for common peripherals including identification devices o XPe SP2 includes Windows security features including Windows Firewall o Edge• Shell Replacement for enhanced security Addition of custom Edge® Windows Shell o prevents inmate access to Windows Explorer functionality o allows for shell -level controls including availability & timeout, shutdown and service o manages connectivity to server o allows lockdown of endpoint unit from central location o Limited Windows User rights prevents introduction and proliferation of mal-ware o Triangulation of inmate location with inmate ID and kiosk location discourages sharing of Inmate Credentials Application delivered from intranet web site via endpoint IE browser in kiosk mode o Limits data access to central services o Eliminates need for custom application code at kiosk level o Promotes openness to additional web content provided from diverse sources BID PROPOSAL #B1600152, Keefe Group Response Page 76 o Prevents programmatic navigation from kiosk to other information resources o Minimizes bandwidth required for content presentation Enclosure o Lift -Off Hinged opening promotes quick service replacement of failed CPU. o Durable ABS material o solid surface — no point of entry required for venting o Key lock access o Conduit access for electric and Ethernet connections Authentication o ID / Password combination required o Mag Stripe / Bar-code ID readers available Edge'' Kiosk as Web Appliance Edge'" kiosks are web workstations that are placed in inmate populations. An Edge'' kiosk allows the inmate to participate in a number of self service activities: o Appointment Requests o Kites and informal communications with staff - information requests o Grievances o Facility Bulletin Board Information o Message Exchange with Family Members and Friends Because the Keefe Edge'' software embeds the Internet Explorer rendering engine in its iFrame application, each kiosk communicates with a specific Edge'" web server. The Edge" web server must be located within a network that the Edge'' kiosk can be part of. The Edge'' web server must have access to inmate information so that the inmate can log in to the kiosk. Inmate information can come from the KCN inmate banking system or from a partner inmate banking system. Edge"' Kiosk login and Account Lookup Information The following graphic illustrates the relationship between the Edge'' Kiosks, the Edge'' Web Server, and the Inmate Banking System. BID PROPOSAL #B1600152, Keefe Group Response Page 77 Ethernet in Conduit Inmate Kiosk Network Edge Web Server Agency Network Inmate Login Information Inmate Banking System Network Cabling for Edge'"" Kiosks Because the Edge" kiosks connect to a network, each kiosk must have either an ethernet or a wi-fi connection to the network. Wi-fi connections allow many Edge' kiosks to connect to a single wi-fi access point, reducing the number of ethernet cabling runs. If using an ethernet connection, the category 5 or 6 cable should run from a wiring closet to the kiosk location. At the kiosk location, the most typical method of connecting is to run the ethernet cable in conduit to either the top or the bottom of the kiosk, and terminate the ethernet inside the kiosk enclosure. At the wiring closet location, the ethernet is most typically terminated to a wall jack or a distribution panel, and then a patch cable is used to complete the connection to the switch. The Edge' server must be within the network that the wiring closet switch connects to. The following graphics illustrate both an ethernet and a wi-fi network connection layout Ethernet in Conduit to Kiosks Ethernet in Conduit Inmate Kiosk Network 6 Switch in Wrong Close Edge Web Serve Wi Fi Shared Access to Kiosks Wi-Fi Signal ■ Ethernet in Conduit To Wi-Fi Access Point • Inmate Kiosk Network f}� _ Switch in Wiring Closet Wi-Fi Signal i Edge Web Server Computing Devices inside the Kiosk — Power Requirements Each kiosk contains both a computer and a touch screen monitor. Each of these devices is powered from a single 12V AC adapter located within the kiosk enclosure. BID PROPOSAL 4B1600152, Keefe Group Response Page 78 Specifications of the Edge Kiosk Thin Client computer are as follows: Atom 2530 processor at 1.1 Ghz, 1G DDR 6 USB ports, 2 Ethernet ports Embedded XP, 8GB Mini 8D Card Specifications for the 15" TouchScreen Display are as follows: INDUCOMP 15.0" LCD Screen Open Frame Capacitive Touch Screen with Chemically Strengthened Glass Specifications for the Enclosure are as follows: Kiosk Enclosure, Black ABS, with lock Lift off Solid Anodized Hinge keylock, single electrical box Back case mounting/housing made of Steel Supplying AC power to the Edge'' Kiosk Enclosure To bring AC power to the enclosure, most agencies run the AC cabling in conduit either to the top or the bottom of the kiosk. Within the kiosk enclosure, KCN provides a vacant wiring box for the agency to terminate the AC electrical cabling. The cabling should be terminated to a standard 110 -volt AC outlet. Standard wiring specifications apply to the internally mounted AC outlet. Wall -Mount Requirements for the Edge'"" Kiosk Mounting characteristics for the Edge'' Kiosk depend upon the material the wall is made of. Cinder block or concrete walls would require anchor bolts, and rock -board walls would be better served with toggle bolts. The following graphic shows the dimensions of the Edge'' kiosk enclosure and the location of the mounting bolts and internal electrical box. BID PROPOSAL #B1600152, Keefe Group Response Page 79 Booking Kiosk TOP VIEW FRONT VIEW SECTION A -A MOUNTING HOLES Il4.3?THREACEO MOUNTING HOLE 27 SIDE VIM 04.1 011.011MILITC11M From, 41:4•TC a� -'sit Y s IniCar.ILOKI.OF.C [OM melon mmIlireImman a u'! r 1' i. c"-t]uTlp r,r wow Flojecf Hone .v «. Booking Kiosk - Foot Print Drawing SIID 0Ne, J Pori NO 2EY B 04LKSK&OOKR0i SCALE 13 MGT AFHT I Cr I BID PROPOSAL #B1600152, Keefe Group Response Page 80 ADDITIONAL SERVICES AVAILABLE TO THE COUNTY if awarded the contract, we would encourage the county to consider negotiations to include the implementation, in some capacity, of our direct -debit vending solution. This unique service, only available to the corrections market through Keefe Commissary Network, allows inmates to make purchases from vending machines directly and immediately from funds they have in their inmate trust account (in the KCN banking system). How it works: 1. Inmate presents ID card wristband (containing a barcode with the inmate's ID) to the card reader installed in the vending machine. 2. The card reader displays the inmate's ID number and instructs the inmate to enter his/her PIN (same PIN used to access the kiosk) 3. KCN system verifies this information, and if accurate, authorizes approval for a purchase to be made 4. Once a selection has been made, the KCN system verifies the inmate's account balance (in the KCN banking system), and if the account balance meets or exceeds the price of the product selected, the inmate's account is charged for the amount of the purchase 5. If the product vends successfully, the transaction is complete 6. If the product does not vend successfully, the transaction is cancelled, and a credit matching the amount of the original charge, is immediately posted to the inmate's account 7. The inmate's new balance is displayed on the card reader 8. Process over - another selection will require all the above steps to be repeated Note Step 1: If a barcoded ID►udristband is not currently being utilized by the county, other options for inmate identification would be A) to use a separate vending card (all associated equipment and supplies provided by Keefe at no cost) or B) the card readers can also be programmed to allow the inmate's ID to be manually entered along with the inmate's PIN. BID PROPOSAL #B1600152, Keefe Group Response Page 81 Vending Card Reader See below for information on the debit card readers we would install in all the vending machines as part of our proposal. Produ MODEL 7020 -BC Bar Code Card Only — NetLink Terminal for MDB Vending — TCP/IP Height = 4.25" Width = 3.25" Length = 6.25" Weight = 4 Ibs Features Full online, real time transaction and activity log reporting capabilities • Debits the inmate's online account in the KCN database IN REAL TIME • Fits in vending machines via insertion in the bill validator cut out • Uses a Bar Coded or Mag Stripe card to conduct transactions • Supports MDB Protocol • PiN HI ULCUtcd The Vending Machine Card Reader is initialized by the swipe of an inmate's card\ID badge or an inmate manually entering his/her ID number. The card reader will allow the inmate access to and make purchases from the vending machine without the need for cash. The Inmates Account is kept in the KCN system on a networked server. The Vending Card Reader will communicate to the KCN software utilizing a TCP/IP connection over the network (each unit will need an IP Address set aside in order for proper communication). Once the transaction is complete the inmate's account balance is updated in real time. Every inmate account will be PIN protected in case of lost or stolen cards. The inmate is required to enter his/her user -specified PIN after their card is scanned at the reader. This gives an additional layer of security for each transaction. Implementation Options for this Service KCN - Combination Bag and Vending Operation • Commissary orders bagged at Denver warehouse • KCN provides vending equipment • KCN employees fill vending machines while on -site delivering orders • Inventory of vending products — ideally product would be stored on -site but we would consider transporting the product at the same time we are delivering the commissary orders KCN Hybrid - Combination KCN Bag and Bulk Operation • Commissary orders bagged at Denver warehouse • KCN provides vending equipment • Facility purchases bulk product (exclusively from Keefe) • Facility staff fills machines BID PROPOSAL #B1600152, Keefe Group Response Page 82 Sales Potential of this Service The following shows the monthly, per -inmate sales figures for accounts where we have implemented our Direct -Debit Vending service facility -wide. • Racine County Jail (Racine, WI) - Sales of $105 per -inmate -per -month • Ramsey County ADC (St, Paul, MN) - Sales of $112 per -inmate -per -month • Anoka County Jail (Anoka, MN) - Sales of $129 per -inmate -per -month The sales at Weld County is currently averaging $61 pier -inmate -per -month, which is average for a traditional once per week bag and deliver operation. Note: Prior to implementing our direct -debit vending service at Anoka, MN, we operated a commissary cart, where inmates were allowed to shop 4 times each week. This service was generating sales of $72 per -inmate - per -month, so the switch to our vending service increased the sales by $57 per -inmate -per -month. The following table reflects the sales potential if we were to install our Direct -Debit vending service facility - wide at the Weld County Sheriff's Office and achieved dollar -per -inmate sales similar to those stated above. # of Inmates I 600 Commissary Method Sales DPI ($/inm/mo) Monthly Sales Annual Sales Current (bagged orders} $61 $36,600 $439,200 SALES POTENTIAL WITH VENDING SERVICE Vending: DPI of $90 $54,000 $648,000 Vending: DPI of $95 $57,000 $684,000 Vending: DPI of $100 $60,000 $720,000 Vending: DPI of $105 $63,000 y $756,000 Vending: DPI of $110 $66,000 $792,000 Vending: DPI of $115 $69,000 $828,000 Vending: DPI of $120 $72,000 $864,000 Information on the technology andlor service offerings listed below, which are included with this proposal, is being submitted under a separate document, entitled 'Keefe Group Response, Appendix A'. • SecurePak • SecureMail • Offender Communication Center SID PROPOSAL 0431600152, Keefe Group Response Page 83 REQUEST FOR PROPOSAL WELD COUNTY, COLORADO 1150 O STREET GREELEY, CO 80631 DATE: September 21, 2016 PROPOSAL NUMBER: B1600152 DESCRIPTION: Inmate Commissary Services DEPARTMENT: Sheriff's Office MANDATORY PRE -BID CONFERENCE DATE: 10/12/16 @ 9:00 AM BID OPENING DATE: 11/9/16 @ 4:00 PM APPENDIX A The technology andjor service offerings described herein are included with this proposal. FAMILY & FRIENDS PACKAGE PROGRAM SECUREPAK COMPANY PROFILE Access Securepak® is the most comprehensive custom package program in the correctional industry. Securepak® is a program designed to allow family members and friends to send packages to inmates. Securepak® was developed to eliminate contraband and greatly reduce the time and labor required to process packages. Access Securepak® makes the process of creating a package program easy — all you have to answer is 4 simple questions: 1. Who — determine which inmates are eligible to receive a package 2. What — approve menu to be offered for selection 3. How much — determine dollar, quantity or weight limit of order 4. When — determine how frequent a package can be ordered and received As an affiliate of Keefe Group, you will benefit from the market and product expertise we have been offering since 1975. For over 35 years, Keefe Group has been the industry leader in the packaging and distribution of high quality products and services to correctional facilities. Access Securepak® is the clear choice for your custom package program, offering: o Innovative Product Line o Safety and Security o Outstanding Customer Service c� Flexibility o industry Expertise o Order Accuracy o Customized Delivery & Shipping Schedule SECUREPAK PACKAGE PROGRAMS Access Securepak® is designed to allow the DOC / Jail to determine the frequency in which an inmate may receive a package. This frequency could be once a week, once a month, once a quarter or once a year —this option is totally under the control of the DOC /Jail. Package shipments can arrive daily or be consolidated shipped on a weekly, bi-weekly, monthly, quarterly or end of program basis — again this feature is totally under the control of the DOC/Jail. Access Securepak® allows family and friends to send packages to inmates. By allowing Access Securepak® to be your package provider, you will reduce the amount of time necessary to search inmate packages shipped from outside sources. BID PROPOSAL #B1600152 — Keefe Response — Appendix A Page 2 SECUREPAK PROGRAM BENEFITS Access Securepak® allows you to control full implementation of the program; making sure the Securepak program meets the unique needs of your particular institution. When designing a custom package program, you should consider: • The safety of your officers and inmates • The cost to process incoming packages from non -approved vendors • The vendor's ability to deliver packages in a timely manner • The vendor's variety of products and 'correctional friendly' packaging • The vendors experience in implementing a statewide package program How Securepak® will help ensure a secured environment: • Securepak offers the most 'correctional friendly' commissary items in the correctional industry • Orders are packaged at Keefe's / Access Securepak secured warehouse • Boxes or bags are sealed with a tamper evident tape to ensure the security of the packages All employees undergo an extensive screening process and background check • Securepak eliminates the need to search and x-ray packages from outside sources SECUREPAK TECHNOLOGY Access Securepak®, as your partner, we make it our mission to understand the technical needs of your facility and provide you with solutions to fit your needs. Our Proprietary Software: Processes orders, enforces product restrictions and quantity limits • Enforces spending, weight, order frequency, and inmate status limits • Detailed reporting and customized reports including inmate order history and ship dates • Software changes are available at your request Our Customized Website Enables: o Customized, easy -to -use website for online purchases o Your website will be built for your facility or state, displaying your approved menu o Facility regulations and order limitations will be enforced o Online ordering is available 24 hours a day, 7 days a week o Online order confirmation is given to the customer BID PROPOSAL #B 1500152 — Keefe Response — Appendix A Page 3 SECUREPAK - EXCEEDING EXPECTATIONS Access Securepak® Custom Package Program is not only hassle -free for institutions, it's easy for everyone with our customized online ordering and pre-printed order forms, customers may choose a method which best suits their needs. • Convenience • An easy to navigate website for online purchases Free catalogs, order forms and marketing support • On time, accurate delivery of orders • The largest selection of products in the industry Proprietary software customized to meet the needs of your institution State -of -the art call center to process orders and answer questions Major credit cards accepted — MasterCard, Visa and Discover Toll -free customer assistance available in English and Spanish SECUREPAK PRODUCT MENUS Access Securepak® features over 5,000 products, including many name brand items and products specifically designed for the corrections market, the Access Securepak® Custom Package Program is designed to meet the unique needs of facilities and families Food & Snacks: • Flexible pouches Clear packages • Resealable packages • Plastic jars • Kosher & Halal certified products Personal Hygiene Products: Hundreds of items to choose from • Name brand and private label products available • Products available in clear containers BID PROPOSAL O1600152 — Keefe Response — Appendix A Page 4 Electronics: • Televisions, radios, headphones and more • Clear plastic casings to eliminate contraband • Security screws • Headphone jacks • Custom modifications available Apparel: • Shoes, boots, underwear, t -shirts, sweats, socks, shorts, jeans and more • Colors to meet facility requirements • Sizes available in Small to 6XL BID PROPOSAL #B 1600152 — Keefe Response — Appendix A Page 5 Access Secure Malin" Overview KCN's electronic messaging and photo messaging system has been detailed below. Secure Nail Customer Set Up Kars Secure Mail service allows the Customer to log into our secure website and create a membership. Similar to a Yahoo or Hotmail account, the membership is free to the Customer. Once membership is established, the Customer is able to log -in using our secure website and view their individual mailbox which includes all received messages and archived sent messages. See below for a sample screen shot of the Access Corrections website. Sided year La*ya.P., CORRECTIONS ❑ :�_ nEPIISITS a ash tneaa(,) ® Sealtsl ▪ n.lal.d to "rnya e7;t' .emelnrP °5G ■ search .G7 Purchase crdl5s .0 Pry Ra4plaeta a: Edit Profile p layout Contact Us Ea00.1 M R11.•. V ':e! i a-.'. C. se S..f _TAAIL , =:MAIL 1131 1.1i Malre1 yeu eurranlly ea rrot have any recipient In your 9ny Recipient& Ir.t that can Las tM .eclraNleil terree. "'.15! a.. to add a randant. to your account. When a customer is logged in to our secure website, they can edit their profile and account information. They will have the option to select if they would like to be notified when receiving a message and if they would like to be notified if one of their messages is rejected. Once a customer has their account set up, they can then purchase message plans to allow them to send messages to the inmate. Customers are able to purchase message plans with a Visa or MasterCard credit or debit card. Message plans will be stored on the Customers profile allowing them access to their remaining balance every time they log -in. Customers will be able to access their inbox and have the ability to purchase message plans 24/7/365. All messages are paid for by the friend/family of the offender. The friend/family sending the message will also have the option of letting the inmate send them a reply. This can be done at no additional cost. After the customer has purchased a message plan and is ready to send a message, they will then need to add the recipient to their "My Recipients" list. The customer can find the recipient in three easy steps: • Step 1: Select a State • Step 2: Select a Facility + Step 3: Search for Offender BID PROPOSAL #81600152 — Keefe Response — Appendix A Page 6 The customer can search for the offender using the offender's number or by the offenders last name. Once the search results are populated, the customer selects the recipient he/she was looking for and adds them to their "My Recipient" list. CICCCESS r COARECTIOM7 CORREC'T!ONS Contact Us:Help Sales! yam? Larguagec i, Eepadol Lagged is as1 Li: Store meals lea2•up aria edd the people you will ea sendhrp rera/plcture massages or desesdalg merry ie. .I .1 I .it ifll y kttnddsippi 09 - -+ (3) Sl•,IrI fl 151; (111CslilL.1 N umber; Last Name: ✓ irn Naml1 Birth bate: INMAN Y SAVVieVS Olferadr feel YGy(�[79TL li Gi5"u+rsrratl Find OAsndat ya Search Results: Cy SSIITH, JOHN =00.01.01 'O SMITH, JOHN )000(-01-01 O SMITH, JOHN )000{•01.01 O SMITH, SOHN 7#74{•61-01 CI SMITH -JOHN X{XXX-0.-01 Jc Y Add Q4lealed Winger Add. These f>'flenders: SMITH, JOHN - ag:1-0:*0l c Let this Wander usa my Credits. t+rwecyPueeytierrra end [.esndma % I Cement t W I NO'S, Once the recipient has been added, the customer will be able to view them in the "My Recipients" page. This page will show the customer the recipient's Offender number, Name, Birth Date, and whether they are sharing their credits with that recipient (for non message plan programs). This page will also show the customer what services the offender can receive (Secure mail, Secure photo mail and if they have an MP3 player to receive the message (if the County adds this service at a later date)). This will be displayed by the icons next to the offender number, BID PROPOSAL 4B1600152 —Keefe Response — Appendix A Page 7 r, LESS CORtRELTiGN5 Contact Us Help DEPOSITS MAIL PRItheaserpt ill ,Send Picture Inbor! {o) g sent IC) e Deleted CO) llassag■ Cretins 0.amem,nq: t Search I Purchase Credits My Each:Pals Edit Profile Leeoul Sending a Message -4401111,m- Warder a Serra ._. -, w..ie e st+artal LaaQae roe s:e:: Hume Binh Dale Varna Credts IOey 5f+IT! MIAIL, Add SeciprmY Icon Legend L_1 [m :strive mul Atoll recent eiders mei Once the recipient has been added, the customer can then compose and send them a message. Messages can only be composed using plain text. There is no option for font or color changes (i.e. no bolding, no highlight, no italicizing, etc.). This prevents any secret messages being hidden within the message. ss C:Ato.RcE.E.oNs us •MAIL a4l4ismAg — tt ttrd a nc hlictiAir6 Proberr+Arm!). Pm.: la PS/ III olio M ;g.;PK c ort DFPns[ls MAIL 4 Send Message (P Itild Prcture lnbox (0) Sent DB) 5 Deleted (D) Message Credits Remaining: 49166 • search .Zrj Purchase Credits ▪ My Recipients n Edit Profile • Logout Tot IBOBBY SMITH v Language Engliell Subject: I'le5j aer='s uasa `- yra break rut. We're gait.; to have et each f -n. _ just Met this Ittate ea'Leeitan ;Zest. _ea grant acaeee to ueapone. We can get any g•an '.te wart= It ie going to be treat-. W. art c_anq to have to celebrate by errok_ng etme weed. i hope your dolrc xe'_,. See Disclaimer; All electronic messages sent through the Access Corrections Secure Mail service are subject to review and approval by the participating facility staff. Please review the content of your message as Across Corrections will not refund points for rejected messages, All sent messages are non-refundable. vrsyarT Wth�r J I0rm1 •ltu COMJ+talr+a I-i-141.1d ih Fart BID PROPOSAL 4B1600152 — Keefe Response — Appendix A Page 8 Sending a Picture Message KCN's Secure Mail program does not allow any type of attachments to be sent with a message. All pictures are sent as a separate message. This prevents a picture attachment accidentally being overlooked and approved without review. It also prevents a message that may be approved but the attached picture is not approved or vice versa causing a lot of confusion and extra work for County staff. With KCN's program, the picture will come separate from the message so one can be rejected without affecting the other. By allowing picture messages, the facility will not need to worry about the costly and time consuming process of returning an unapproved photo and it will help to eliminate contraband. For a customer to send a picture message, they simply click on "Send Picture". They then browse their computer to find the picture they want to upload. Once the picture has been uploaded, they click "Send Picture" and the photo message will be sent. 1 Contact Us MAIL PERO%17% MAIL Send Mesasov . ▪ Send Picture A Inbvad97 Pei Sent (313.1 ▪ Deleted (01. Message Credits ;nr,, IIr Search _. i P..rrnaia CftGYlr m Fly tteetpienls Frill PraRl■ fill Logout L&ov-se. . 1 Optima Disclaimer. All electronic messages sent through theAccess Corrections Secure Mail service are subject to reviery and approval by the participating facility staff Pleasersylexthecontent ofyour message as -Access Corrections •mill not refu nd points for rejected messages. All sent messages are man -refundable. Facility Management KCN has created a specific facility website for facility staff to view and approve/deny messages and photos. Authorized facility staff will have access to log -in to the website using a KCN supplied computer and view an BID PROPOSAL 4B1600152 — Keefe Response — Appendix A Page 9 inbox containing all pending messages and photos for that facility. The authorized user is able to sort the messages by the: To, From or Subject fields and will be able to open each message to review for content. Using the KCN supplied computer, the facility will be able to set up multiple user id's for facility staff to log on to the facility website to review messages. The facility will also have the ability to set-up different users with different privileges and control levels. KCN will also have the ability to track and monitor the activities of the County staff while logged on to the secure facility website. This will allow the County to monitor who approved and denied each message. itc ES5 [OHREcrIONS Mississippi DOC Ra Veew nnasaprs a RlVdaVd RI[tarai �_;, rrrnl quama } sawed. lliaga RQgorti NapvIrt• uara bsescImen ,j` Facility Option@ Que.ae Manager Mnnnge elsers 0 Ward Witch 2.1 Laeo-ui Message Review Word Watch Filter Software Accoun: Active: First Nam o pct en..nn Prior e: Email; rassv.ard: ❑ aeFeu+e queue ❑ IA -SP n cmcr SMC! 7 •epacr Add User 1 I _ Gersia1Q New PdaatIMId �i oita,.{t " aenal.aa a Escalation tua ❑ Drre„r: q,.eue FISP' ❑ cmcF O sme] 00 -GC! Sent messages will pass through our Word Watch filter software that will scan each message for words or phrases that are predefined by each facility. KCN has a complete database of pre-existing words and phrases that we can provide the County. However, our Word Watch software is completely customizable by each facility allowing them to enter words and phrases that are specific to their offender population. The County Authorized staff is able to add or remove specific words and phrases as deemed necessary as well as change point levels they wish to assign to certain words. DID PROPOSAL n1600152 —Keefe Response —Appendix A Page 10 *FACES'S CUIFIRECTIONS Miarisippt DOC giNORIONNIIMINfil a+ Ravlew ltasaapas R4V'IYW PILit YfaL y'3 print Queue search is U:age Saporta Col loll eGPere1 A. Data Detective Facility Options Guam. lt...Igor 1! U:are Ward Welch Lapont 111f �[ rl' WPitr. ll Add orrort or derasse: Ward: or phrase. re watch wend er Phiraae SPIED FREAK SPEED BOAT SPEED BALL SPECKLED BIROS SPAAKLE PLENTY SPACKLE SPACE OUST sPACe BASE SOUP SOMEONE 15 POOL. SOCIETY PITON ]NOW WHITE SNOW PALLETS SNOW COKE SNORTS SNITCH SMOKE on THE MDKl2ON SMOKE a soot SLIME SLEET SLOE SKUNK SKIN POPPING SKEET SKATE S11tTY TWO SI% Six Twc, SINSEMILLIA y1r..HT 9nSk SHOVEL TIME SNORT eyes SHOOT uP ALSS CORRECTEIONS Mississippi DOC Scats ! S 5 3 3 3 5 ] 3 5 5 5 S 5 5 ] 5 5 s S S! cr„t �a4!sr 11-: ti efe:r Unla:G Cirl�•� c.alia -,ela.e 0-7.7e '`GII k:4 R6lMI 41ord ar Phreeth 5PEEn .OR Lave.S SPEED BALLS NOSE STYLE SPEED SPARKLERS SPaRF IT U. SPACE EN CP SPACE CADET SPACE S LL SOPERS SOMATDNAY. SNOWMEN SNOW SEALS SNOW COMES SNOTTY SNORT SHIPPER BOG SMOKE CANADA SMACK SLEIGH :Mr SLANGING SKUNK 'WEED SKINNING SKF.TGH SKEE SKAG sixreem G, SW POPPING SIGNED 1N SHOWER HAvoH 9 h't]Y CALLER SHOOTING SHIOKRAM NY14 I', I.i�R 5eere i 5 5 3 3 5 3 3 7 3 3 5 3 5 5 5 a e 3 5 5 elate nl�:ee PIC:N f: rl e:e iO e iall`"a i:P'•1 � . - clatc l.re. l� Review Messages Rerlew Pictures t=''4 e'o r! 4hfsl+!I ",,9:, I� Print Queue Red Level Requirement: h Search I. Usage Reports ® Email Reports 1 Data Detective di. Fealty Options ' Queue Manager filj Menage Users le word w.teli II Legeut Yellow Level Requirement M1uil� I-5CiE,irlt Stw5i[ivi€F 19 Enable Auto Escalate: ESC515tlGn Leve@ 16 Savo Options Residents Visitors: All Users: 1 1 o, 9tak number Username: Iaeendeheptepro:Ip ECM Resident.: I:IM0 Add Vis@or I Add Resident Once the Word Watch scan is complete, each message is scored and displayed using a stop light tree system making it very easy for staff to see what messages they need to focus on: BID PROPOSAL #B1600152 — Keefe Response —Appendix A Page i I • GREEN = no words or phrases found • YELLOW = some words and phrases found • RED = significant number of words and phrases found HESS [QRRECnE ° YS Mississippi DOC r 4,.. �r — _ s ..� —.—-k�'•;i^-,'.�YY'.W'R'Y "'+'.'CIS ▪ Review Messages Review Pictures ,� Rrinl Queue de Search j Usage Repuria „4 Erne Rcperls , na€e Ode(live ▪ Facility Options 4111111 Manager ' • Manage Users Ej Ward Watch Lagouk Click or a message tc review Waist Row IJ • 7 r Current Queue, ChICF APPMvr �Beaf;tid rG ❑ • ❑ 1 ❑ • ❑ • s S 5 ❑ rri.is.Ti 111 After the message has passed through the Word Watch filter system, it can then be clicked on for further review. Once the message has been opened up, all words or phrases that have been flagged by the Word Watch software will automatically be highlighted for quick review. The County staff can then select whether it is approved or rejected. If approved, the message will be sent to the kiosk for viewing by the inmate. All messages will be stored indefinitely so if they are ever needed for later investigative purposes authorized County staff can easily recall messages & photos in -real time from the KCN provided computer at each facility or any computer with Internet access. BID PROPOSAL #B 1500152 —Keefe Response — Appendix A Page 12 ESS CORRECTIONS TESTKCN — KCN LAB TEST CUSTOMER Please select which facility you would like to use: L sintl - KCN LAB TEST CUSTOMER v l Send Message Review Messages Review Plctures Print Queue Scan Replies Search la Usage Reports Ca"sl Email Reports Data Detective Jib Facility Options Queue Manager Sf Manage Users E Word Watch Labour Approve Ne}r70 Date OS/17/2010 1:50 PM CDT suWee: Hey F.iceatate From Michael Miller To BOBBY SMITM(TEST-061) rccEy: Ecbbv. 1 cant .-,b.l LR vOu ,b Ye sa mu& fun• [just met th.s :seaman that hos !felt acitiv4 �. 3 a snagt prY ''Ne W6nl- It is going to b! g,vbc a d-0 pawg to ve hat+} calll�y a by unokino 3grno _7l 1 ire. _ year diemg well. SCR ye Sean ]cnn Messages that are filtered and defined as "green" can be sent directly to the kiosk without human interaction (if the county chooses this option or they can be manually approved like all other messages). Messages classified as "yellow" can be reviewed by facility staff for approval and all "red" messages can be denied. This system is completely customizable to each facility, based upon the preferred approval method. Auto Escalate and Approved Visitor Feature KCN also offers to the County an "Auto Escalate" feature. This allows for messages sent to specified inmates or messages from specified customers to automatically escalate from mail room staff to a particular investigator or County staff. This allows investigators to increase the depth of investigation of a specific inmate or customer and limit the ability of only certain County staff to see these messages. The "Auto Escalate" feature can be setup three (3) different ways: • When a message hits a certain point value • When it is a message from a specified customer • When it is a message to a specified inmate KCN also offers to the County the option of an "Approved Visitor List". This allows the County to designate only certain individuals approved by the facility to send messages to a particular inmate. BID PROPOSAL #$1600152 — Keefe Response — Appendix A Page 13 velkCESS CORRECTIONS Mississippi DOC Review Messages r', Review Pictures Print Queue • Sear[h 1lsaue Rrugrls .� elmul Reports 04In tint r<'IIYC A Few. Pity Opliona i]ltL•iltl Ha nwger . ▪ NaPeve Uhler, ka Ward 1Ywli'L Lagaul Photo Review ❑ 1327@C Residents Fe, Page: la ermwrs 5nle•+.ir,.l I L.a� 4 lei i„1 v.: 6.1 eLa L. Pages: Y KCN also offers a quick method for the County to review picture messages. KCN's secure mail program does not allow for attachments to messages. This ensures that no photo is overlooked and accidentally approved. All photos are sent to each facility and show up as a large thumbnail photo in the review queue containing the inmate name and sender name. As many as 32 photos going to different inmates can be displayed on the screen at one time allowing the mail room staff to quickly review many photos. This unique photo review process dramatically speeds up the process. Other vendors review process requires staff to click on each photo wait for it to open and then review it and close it. Our system allows for approval/denial with one click. If the County staff would like to view a larger image of the picture, they simply click on the large thumbnail photo to see it in full size. If all pictures on the page are approved, the County staff can press the "Select All" button to select every picture on the page. Then by clicking on "Accept Selected" all pictures can be approved simultaneously. If a picture is denied, the County staff can select from a drop down menu the reason for why the picture was rejected. A message will then be sent to the customer informing them why the picture was rejected. This feature is completely customizable by the County. 61D PROPOSAL #61600152 — Keefe Response — Appendix A Page 14 ":coaREcr"--ACCESS TESTKCN — KCMI LAB TEST CUSTOMER :ax x=ai'n'.e<tsc "•r . _ n.. _ 4e TEET'S TE?T O_3rWari v L� ,4a�i tioaF� e-1 ir. F.. klasaag2a !. a...w 1.aS� 'Scam Rai as 1O Saa•x 1- Usapa Raac•La !TL E R.pOrla Gal• GSLa21•T■ .1.t Lu =E2 ®1a awe. 1.Lax7.- a Nagy. iZ eta -a 64312'1. pJ Laya.rt ItilmoIrma Ai r' AQ� ]a-:i• S... a3a Ts: x Et- -!2!, rrom= la • •pY-ar. a-aa Nod a,rr a3. l�inLs 9iinettmt Mon "iirti ll •3a+lt: ` Y•aw •ay Ta• '='- - — ng- •. I::I :.1y ]'k saa frctltl '•Ts: ' Lira" C7. 1`'C::C: S+1.2r%r wig Ywm fa l sass BID PROPOSAL #B I600152 — Keefe Response — Appendix A Page 15 CESS +CORRECTIONS TESTKCN — KCN LAB TEST CUSTOMER Cu -rent Queue: ExaiMed L.,.; Send Nemec :„ Review snaucts y y VorM Queue r - I 4lege Reports Ca La Detective ;1' Facility Options Queue Manager y$j Menage Users +1 Logout Delivery Options Click off a mess -son ca revue., Cetnpbete Uentsl To: JOE SMITH (357370 Frain. Y.CN Ceveleper Sent: 12,/04!2609 2!id PM CO ROW Te Deny: select a reason t v 'asap Attempt illegal Contents Pomoyiaphy Secret Slur -- KCN has multiple types of EIM delivery options available to the facility. Outlined below are three different options. If the facility chooses to go with this program, KCN would have to discuss with the County the best way to implement these options. Option 1- Print -Deliver and Reply Scan Back. Approved messages/photos printed and delivered. Option 2- Edge"' Inmate Kiosk- Approved messages/photos viewed and replied from inmate kiosks. Option 3- MP3 Player — Approved messages/photos downloaded to a KCN MP3 player to be viewed and replied directly on the player. This option provides the facility the most efficient and flexible EIM program available. Print- Deriver- Scan back reply The print and scan method allows the Customer to send a text or photo message to the inmate, using the Access Corrections secure website described above. Once the Customer has completed the message it automatically passes through a filter process that scans each message for words and phrases that are predefined by the facility and then is placed in the facility's inbox on Access Correction's secure website. All green messages with no flagged words and phrases are automatically sent to print (If the facility chooses this configuration). All messages containing flagged words and phrases (with a Yellow and Red rating) remain in pending status until authorized staff denies it or approves it for printing. The message or photo will print out in the facility mailroom on an Access Corrections supplied b&w or color printer. BID PROPOSAL *B16001,52 — Keefe Response — Appendix A Page 16 Scan Back Reply A Scanned Reply will be offered as an optional two-way add-on to Print -Deliver service. This feature allows the inmate to respond the sender of a message. If the facility decides to offer this two-way option there will be no cost to the inmate/customer for the scan back response. When the incoming approved message is printed, an additional scanned reply form will be printed with the message. The original message from the Customer will have a note on it stating that a scanned reply form is included with the message. The reply form will have a barcode on it that contains the original senders necessary identification information encoded in it so the reply message can be automatically routed to the sender. The form will display From (inmate), To (original sender), Subject (RE: Original Message Subject), and Date/Time. A reply form will be one page, one sided only and include a box around the area where the inmate can write. The form will be delivered to the inmate with the original message. The inmate will then write his/her reply on the form and turn it into the facility staff for processing. Upload Once the reply forms have been turned in to the facility staff, they can be uploaded to Access Correction's Secure Mail website using the printer/scanner provided by Access Corrections. The facility staff simply scans all reply forms for that day all at once. There is no sequence or other sorting needed. The batch of reply forms are automatically batched by into a single PDF file by our system. Then when the staff uploads the PDF, the system will parse each reply form into a separate reply message and identify the original sender information using the barcode on the form. After uploading is complete, the website displays a confirmation screen. The confirmation screen displays a list of the messages that were uploaded (Message ID #, Page #, From, To, Subject, and Date/Time). The staff can click on a message in the list to see a preview of what the scanned message looks like. Delivery Scanned messages are delivered to the appropriate message review queue based on the inmate's location and escalation settings. Scanned messages will appear in the message review queue with a special scanned reply icon so that it is easily identified that it is a scanned reply. Reading the message displays the scanned image of the message. The staff can then review each message and decide whether it is approved or denied. They can also have the option to auto -approve each reply if the facility wants to use this option. Also, if the customer or inmate is flagged for auto -escalation, the message is automatically routed to the appropriate escalation queue instead. Once the message has been approved, it will then be delivered to the customer. When the customer views the message, they see a scanned image of the reply form. The Subject line will read: Re: Subject of Original Message. Advantages Access Correction's scan back reply message program has several advantages over other vendors. Access Correction's reply message program allows for multiple reply messages to be scanned all at once, while other vendor's reply messages have to be scanned one at a time. Access Correction's reply messages each have a barcode on them which allows for the message to automatically route to the correct location and customer once uploaded to the facility management site. Unlike other vendors, where the facility will have to manually enter each reply page and corresponding code to identify the inmate and original sender of the message. Access Correction's is all done automatically using the barcode. BID PROPOSAL #B1600152 — Keefe Response — Appendix A Page 17 Edge" Inmate Kiosk KCN's Secure Mail program is currently fully integrated with our KCN Edge' Inmate Self Service Kiosk Software for messaging. Both inbound and outbound messages are subject to County approval through the web based facility administration site. Inmate access to KCN Edge' Kiosk features are also subject to a variety of controls available to County authorized staff through the intranet-based kiosk administration site. KCN Edge' Inmate Self Service Kiosks are highly durable, secure intranet appliances located within inmate living areas and having access to a proprietary KCN intranet web site with the following functions: • Secure MailT" messaging services • Real time account history • On -Line shopping cart for commissary order entry • Appointment Scheduling • Facility Bulletin Board (Read Only) The KCN Edge" offering is intranet-based and displays in an IE7 browser at the inmate access level. Edge® kiosk technologies are capable of displaying information from integrations with the e0mis system including inmate information exchange for establishing inmate kiosk access, real-time account history display, real- time inmate balance check for commissary orders, and real-time deduction of inmate funds for commissary orders. The Edge® Intranet website may include additional information hosted by partner systems via Service Oriented Architecture — KCN engineers are responsible for the presentation and menu structure of the website user interface and for hosting the data access services available to partner systems. Interfacing protocols include XML exchanges with eOMIS systems. KCN provides Inmate Self -Service software and hardware through its Edge' Technologies offerings. Edge" software applications can be delivered from an on -premise intranet web -site to secured browsers on KCN Edge" Inmate Self Service Kiosks. BID PROPOSAL #B1 600152 — Keefe Response — Appendix A Page 18 Sample Screenshots from the KCN Edge TM application suite 44 -% :Technology hnolog / Highlights Inmate Self Service Edge® Kiosks Edgee Kiosks in inmate living units • Include 8 native KCN functions and can display additional html content • Reduce stress on inmate services staff • Leverage information to provide inmate self-help features • Operate securely within the facility's intranet Account History Informal Resolution Request Appointment Secure Mall 4 A:Hi ardor Commissary Special Order Facility Information Phone Management BID PROPOSAL #B1600152 — Keefe Response — Appendix A Page 19 Secure Mai!'r" Technology Highlights Inmate Self Service Edge@ Kiosks Touch theecns to LitS, a metuee e+lammelama le* Yi Messages f bill Contacts Iy Hew Massage JIIl Ill SecureMaii • Messages jlnbox - Unread Flprllaral Subfeet1 1'2,11.1013 Or FY Frpm111me2 Lobfeet2 12,0,2007 12 PS PY Frurllg-s2 Subjaets 12f12r2t07 12:01 PM PromNamN SublKu 'PAW W 1201 PIA -II1.e: SubpKr3 1217<2CC712:61 PIA iofi Functions include: ➢ Review of approved inbound messages • Review of approved inbound pictures ➢ Respond to messages s %b f %b 8 Kb Secure Mail The SecureMail interface allows inmates to communicate with family members in a cost effective and secure manner controlled by facility policies BID PROPOSAL #B1600152 — Keefe Response — Appendix A Page 20 KCN provides Inmate Self -Service software and hardware through its Edge TM' Technologies offerings. Edge" software applications are delivered from an on -premise Intranet web -site to secured browsers on KCN Edge" Inmate Self Servke Kiosks. When used in conjunction with the Media Manager, the Edge' software also provides the ability to sync media players at KCN Music Manager end -points if installed or at Edge'' Kiosks. Sample Network Design for Media -Sync Advanced Players. Secure MailTm / Secure MediaTm Review from Facility Messaging Station / Read /Write from Advnaced Player — sync from EdgeTM Self Service Kiosk Interface Facility Office(s) Message Station Rresrc n Ftri. Edge' Intranet Site / message sync P!".4u Per,er(IMI; P1146 .,canner (CUT) Pnu.s Fret, hynn Fw uxn Inmate L. Edge" Kiosk Message / Photo Viewer And Message Writer Unit(s) Secure MediaT4 Distribution Server Secure Media" Player Sync Messages 1 Photos ! Music Internet Message Sender(s)1 Recipients MP3 Player At the option of the County, the MP3 player and program can allow electronic messages and photos to be sent from family/friends and once approved by the facility, the message/photo is automatically routed to the system to be downloaded onto the that specific inmates player. The approval process of messages and photos sent to the player is exactly as described above. Our system will automatically know if the inmate owns a player. When a message or photo is (RCN AccessCorrections.com website-, Home! Public Computer Message Center And Management Web Server Page 21 BID PROPOSAL #B 1600152 — Keefe Response — Appendix A approved, they are automatically sent to the music manager kiosk for automatic download by the receiving inmate upon the next connection to the kiosk" Any messages denied will not be transferred to the kiosk for download. The KCN system at the facility will retain all messages per inmate (both approved and denied), for future recall/investigation by the facility. The player has specific folders called "Mailbox" and "Photo Album" where all approved messages and photos are uploaded and stored for display and recall by the inmate. In the future, upon the state's approval KCN can also provide the option of allowing inmates to reply to messages. The reply message will be created by the inmate directly on the player away from any kiosk. Upon connection to the kiosk, the message is sent to the KCN review system at the facility. As with incoming messages, the facility reviews the inmate composed message to determine whether or not the message is approved for distribution. Upon approval by the facility, the KCN system will send the electronic message to the original sender. The MP3 player and program is described in more detail below. RepOrtS All messages will be archived for the County and available in real time by logging on to KCN's secure web site using the "reports" tool in the facilities inbox. At the end of the contract term, KCN will provide a text base file of all messages to the County. CaCESS ECTIONS Mississippi DOC ▪ Review Messages ft Review Pictures ▪ Print queue im search G Usage Reports (-.--a EH1a11 Reverts , Cale Dalecllve Facility °Pilo.. Queue Manager 42j Manage Users ▪ Ward Watch aa Logout aid Rnmurb Mate Range: 'ti/V2.0-9 - To :?(3I,i096 9ghJr:�1 • • ❑.c __? Ike- cg1491!Id.tw;alK tWfclxt�_ To ERNEST cODPBR (56104) CHRISTOPHER SMITH (K2598) LARRY WASHINGTON (92816) WAYNE GILPATRICK (124377) CHRIS-roPHER MIRANTE(153599) JAMES ROBINSON (151232) PATRICK SANDERS (81229) PATRICK SANDERS (R1229) QUINTON HUFF (152594) RANDALL BROWNELL (14922?) CHRISTOPHER MIRANTE(153599) PAh1ELF. STRICKLAND (Nee1P) CHRISTOPHER MIRANTE (153599) JAMES SPIER5 (14e5tn) JAMES SLOAN (65997) NILES TAYLOR (K7eL3) DERWIN ROGERS (L2?01) BENJAMIN SHURDEN (149930) JAMAL MC5WAIN (35552) BOSSY BOYLES 053323) DEIDRA JACKSON (153346) From Agile Dora rhonda leffers Twyla Washington ]ernes Gray cethy mirante Oenese Robinson Danielle Sanders Danielle Sande, christis have., Chasity Cooper Catherine hlirante Nathan Spren'Kle Ginger Owen Patricia McKay rebecca wright deborah burns Derwin Rogers Italy miller Laura Williams Melanie Emavmi+ lesa whaehead KCN will utilize the daily update file received from the facility to verify the inmate name, inmate number, facility name and housing unit to ensure that the inmate is still active in the system and to setup accounts for new inmates. KCN will pick up this file nightly at a time designated by the facility" BID PROPOSAL #B1600152 — Keefe Response— Appendix A Page 22 KCN guarantees that the facility will have available detailed EiM reports. EIM reports will be available to the facility both in hard copy and on our secure facility website and KCN has the ability to customize reports specific to the needs of the County. KCN acknowledges that the facility will have access to all information pertaining to this EIM program. Data Detective KCN would also like to detail our Data Detective° software which will be available to the County at no cost. Data Detective® is KCN's data mining solution specifically designed for our services. This tool is designed with the investigative nature of the corrections market in mind. Authorized staff will be able to search varying degrees of separation in order to establish links from inmate to inmate or end user to end user. Some of the features are listed below: ■ Facility staff can explore important data using a dynamic visual map The unique design of the visual map allows investigators to quickly find connections and patterns ■ Ability for staff to look for connections between e-mail communication with inmates, Customers, etc. ■ Potential to add multiple layers of data that the facility chooses to include in the visual search (i.e. inmate visitor lists, release date, etc.) ■ Web based program so authorized facility staff are able to view from their own desktop computer. Over a year of research and development, utilizing established relationships with correctional facilities allowed KCN to develop the very best solution for the corrections market. This tool will automatically be applied to all electronic communication with the ability to add multiple other sources as determined by the facility. The investigative ability of this software is virtually endless. Please see below for a sample screen shot of the Data Detective® tool. BID PROPOSAL #B1600152 — Keefe Response — Appendix A Page 23 .n67ieeliflovealSrf'i-cc Rarrhaw MaioS®es Pohl Guava it Searb usahfa Rapers Ewalt Report% itlsual Search J' Facility Options Hansa. Users Z� word watch gl Luaout ant. tar.mh,,,,, nahnwt Customer Service tSan SI'44,nityr IDaniel Ostrander I Jdl Taylor I lesbral28 �� na.rtnUr honor Micheel Mhllor Q Oro ItGeorge kNersar+ • IC1 lake Smnh I TEST-RESO it !whim,/ Sythimat'her fL51RE427 $1 gill Day's TE5'T-RES34 ]i�# -0ncera 1 5514,4de KCN will provide instructions in the form of a "how td" guide for both Customers and County Inmates. The Customer website will contain detailed instructions for use and a section for Frequently Asked Questions to assist with any questions the Customer may have. KCN is uniquely positioned to handle any Customer service related issue as our call center is located at our Corporate Headquarters. There are a vast number of advantages to having an in-house call center including, trained KCN employees handling customer service calls, call center located only feet away from our technical department should a call need to be escalated, and by having trained KCN employees handle customer service issues, ensures that any issue will be resolved efficiently and professionally. Technical Support KCN has technical support technicians who are responsible for the operation of our secure mail program. These technicians are employees of KCN and have years of experience involved in technology and implementation. All equipment is shipped to our Corporate Headquarters where it is tested thoroughly before it is shipped to the facility location. KCN technicians will configure and test the equipment on -site at a mutually agreed upon date and time. These qualified technicians will also provide in-depth, on -site training to the staff. KCN's technical support help desk is accessible for the County 24/7. KCN writes and maintains our own software. Therefore, KCN is able to handle all service and maintenance issues directly with the County. KCN will notify the County of any planned service outages for maintenance repair or service upgrade at least 15 calendar days in advance. KCN will utilize the daily update file received from County to verify the inmate name, inmate number, facility name and housing unit to ensure that the inmate is still active in the system and to setup accounts for new inmates. KCN will pick up this file nightly at a time designated by the County. BID PROPOSAL #B 1600152 — Keefe Response — Appendix A Page 24 OFFENDER COMMUNICATIONS CENTER Screen Shots St Capabilities Inmate Message Screen /1'A f Keee Group Offender Communication Center My Messages Show: All Only show New Messages: 1 Conversation Topic Dental - Tooth Needs To Be Pulled - I have a tooth that needs to be pulled, Grievance • Shower Head in Pod B - Have been requesting shower head repaid in P... Informal. request - Movement - I would Hke to change pods. Informal request - Move - No. Informal request - Cell move - is there anyway I can switch cell assignments with J.., Medical - Medical appointment , You Bence Is required at 0830 outside medical... Lop Out Main Menu Lagged in as MATT CLAMS Haw Conversation AV Messages Author MATT CLARK (4752) MATT CLARK (4752) MATT CLARK (4752) Jeltracker Test Administrator MATT CLARK (4752) Date 10/16/2012 12;19 PM 9/19/2012 8:36 AM 4/13f20128:17AM 914/2012 11:26 AM 8/31/2012 8:48 AM Jailtracker Test Administrator 8/30/2012 3:48 PM Offender Requests are kept in the My Messages section of the Kiosk Application SID PROPOSAL #B1 600 152 — Keefe Response — Appendix A Page 25 Inmate New Conversation Screen f f.:4 Keefe Group Offender Communication Center New Conversation Comwersation Topic: Conversation Subject: Message: Lee 0 W B - trletllzalfSicx Cali C • Menial Health D - Dental E - Schedule Visitation F - Medical Dietary G - Religious Dietary H - Nutrition Service I - Community Remleg an ' 1 2 9 d 5 6 7 9 9 Tab q w e r t y v i o Caps a self q h j k Shift z x c v brim lama, Me 11111 O2010 KesT Comosunv LEG Au. Rlr3Hrrs ResetvE® Logged in as DANIEL vITAL¢ Conversation My JArsseiss 0 Create New Conversation I Backspace To create a new request the Offender Selects a Conversation Type (supplied by facility administrator) BID PROPOSAL #B1600152 — Keefe Response — Appendix A Page 26 Inmate Grievance ,#i Ie Group ee Offender Communication Center New Conversation Conversation Topic: Conversation Subject: A - Grievance Stolen Player Message: My MP3 player went missing from my cell yesterday. I need help getting it back ' 1 2 3 4 5 6 7 9 9 Tab q wet t y u i o Caps a a d f g h 3 k 1 es Shift z x c Arb n o Lagged in as DANIEL VITALEili NMConverse.ttion My Mrss.�C� mate New CQfBGe15at1N Backspace 1 Offender completes the message and sends it for facility review BID PROPOSAL #B 1600152 —Keefe Response — Appendix A Page 27 lnmath Grievance t: IIeeire ro1.p Offender Communication Center My Messages show: Open U Only slow Mew Messages: ❑ Conversation Took A— Grievance — My MP3 player went missing from my cel yesterday. I nee... The new conversation is added to the inmate's open list Privrry Pnlirw Loned in as DANIEL VITALE New Cenve cation Ay Massages Author Date DANIEL VITALE O234) 6/2512013 1:28 PM Torn.. WWI r.wlnKeirn C. -wharf Is powered dy: Ulna HID PROPOSAL #B1600152 — Keefe Response — Appendix A Page 28 Facility Login Offender Communication Services € nu - Keefe Group Tcrms I Privacy Facility Manager Logs in to Keefe website to review Offender Requests Log On Utarnama Password Log in 1 BID PROPOSAL #B 1600152 — Keefe Response — Appendix A Page 29 Facility Conversation Topics: ➢ The CCA facility is able to customize the OCC options including: Kite/Special Request, Sick Call, Visitor List Management, Communications with Staff, Grievances and DR Appeals as requested in Tab 8: Scope :41 ee e Group Offender Communication Center County Correctional, New Jersey Logged In as County Administrator L Mr A‘euWnt ] LdADA New Conversation Open Closed Conversation Topics Active +r� irig' Hanle A • GrieYances B - Medical{Sick Cat C - Mental Health 0 - Dental E - Scnedue Visitation F • Medical Dietary G - Religious 6letary H • Nutrition Service I • [aarimity Reintegration The Facility Controls which Conversation Topics will be created and made available for the offenders to view at the kiosk 1n5 Las Edit tet LIES 1 Manage Users New Topic Meta Ce ate Qua ktto creet6 Pl iLt Delete 0m le ESZtat G<+ctc` Contact Us Help BID PROPOSAL 4B1 600152 — Keefe Response — Appendix A Page 30 Facility Review Ai Keefe Offender Communication Center 14.54, Converuiners Open .. Re -.es w, rran racm 17.1 Date Range: tv R Tank: his . Gne'vances Conversation Topic A • Gldvvt mo* • Stolen Wager • My MP3.Mayer wont; missing (tam try dill genta:4Y— A Grievances diabetic Matter • en November 19,2012 on C -300 -West cee.n402 I ha... `rl Facility Manager can review Open or Closed Conversations, Reply to a Message or create a New Message to an Offender El Status: lrte,v Demo Customer Logged M as Hudson County, NJ Adminlslrator I MY AS 4941]t ! iJ Closed Topics Manage Users Offender: NI. (ltte?idei} I ShawNli Original Author Date DANIEL VifALE (!2341 6/25/20i3 2:M Pie YLISEF GUEVARA (2615671 12/10/2012 6;14 PM Privacy Policy Terms and Conditions Contact Us Maly SID PROPOSAL #B 1600 i 52 — Keefe Response — Appendix A Page 31 Facility Conversation Viewer el .1 KeeGroupfe Offender Communication Center View Conversation Offender, DANIEL VTALE 117341 DANIEL VITALE (12341 6125! 7013 2:44:17 PM Subject: Stolen Player Topic: A - Grievances My MP3 player went missing from my cell yesterday. I need help getting it beck Demo Customer Logged in es Hudson County, NJ Administrator (+at Arc Bunt F t L41911U New Conversation Open Closed Tomes Menage Users Print Conversation ea/ 7h. 7684 status: Replied I contacted Keele and had them put the player in Fraud lock, it anyone tries to formed I t to buy a song it will disable the player and report the kiosk that it was connected to. Message: Facility Managers Reply to a Message by selecting it and typing a reply. The conversation can be closed on reply or left open for the inmate's reply Hudson County, NJ Administrator 6/25120112:46:04 PM l7 Close Conversation on Reply 5.4 Reply Close Menge t Us Help BED PROPOSAL #B 1600152 — Keefe Response — Appendix A Page 32 FaCilitw View !, +iKeefe Group Offender Communication Center [User's Name] Logged on as Keefe Offender Communication Administrator L nti account i LL•ogout I New Conversation °Pen Closed - Crvtn uu.44W:16, m tacut4- Date Range: Conversation Topic Closed Topics Manage Users 7/2712012 to 8%27/2012 ❑ Topic: CO2.3 Request ❑ Status; New w Offender: Alt Shoe. Q(fonders Original Author Date Grievance - Inappropriate Language - Havin the preacher come to visit ERIC HOLDEN (4752) V15/2012 3:16 PM Grievance • Shower Head not operating in pod B - topic dosed ERIC HOLDEN (4752) 8/14/2012 2;04 PM Dental -Toothache • I have scheduled an appointment for you with the dentistTh... ERIC HOLDEN (4752) 8/14,iZOla 1;55 PM Schedule Visitation - Schedule visit with son and daugh ter • We are opening a visit-- ERIC HOLDEN (4752) 8/ 14/2012 11:19 AM Schedule Visitation - Add Visitor to List - You have five p HOLDEN (4752) 8/312012 8:12 AM can inditions Contact Us Help All Messages are retained and time - stamped for audit iprand review BID PROPOSAL ✓fB 1600152 — Keefe Response— Appendix A Page 33 Inmate Conversation Maw I :if Knee e Offender Communication Center View Conversation Subject: Stolen Player DANIEL VITALE (1234) 6t25/2013 2:44:17 PM Topic: A • Grievances Logged in as DANIEL VITALE 1 Vaasa Message Status: Read My Mp3 player went missing from my cell yesterday. I need help getting it back I contacted Keefe and had them put the player in fraud lock. If anyone tries to connect it to bury a song it will disable the player and mood the kiosk that it was connected ta. Lop Cur I _ BID PROPOSAL #B 1600152 — Keefe Response — Appendix A Page 34 L send Rol* l Back To List The offender reviews facility management replies at the Edge Kiosk Hudson County, MJ Administrator 6.(2512013 2:46:04 PM r'nM.'r•IOW sin pa•asalisl eastww Marcia Walters From: Sent: To: Cc: Subject: Attachments: Steve Kruse <skruse@keefegroup.com> Wednesday, November 09, 201612:50 PM bids Steve Kruse B1600152 Keefe Group Response.pdf; Keefe Group Response - Appendix A.pdf Please see attached for the response (and Appendix) from The Keefe Group to PROPOSAL NUMBER: B1600152. As instructed in the RFP, "I hereby waive my right to a sealed bid". Thanks, Steve z STEVE REAMS :X9 -s To: Board of County Commissioners From: Lt. Brandon Cody Date: November 20, 2016 Subject: Inmate Commissary Services — Bid #B1600152 Bids from Aramark Correctional Services, LLC, TurnKey Corrections and Keefe Commissary Network, LLC were received and opened on November 9, 2016. Each of the bids were reviewed and evaluated by Detention Division Lieutenants Brandon Cody, Todd Duetsch, and Support Services Director Charles Eggers. As a result of the review and evaluation it was determined that the Keefe Commissary Network was the only bid to meet all the requirements as outlined in the Inmate Commissary Services RFP. As a result of the findings it is my recommendation that the Inmate Commissary Services contract be awarded to the Keefe Commissary Network, LLC. Respectfully_Submitted, Brando r -Cody < Lieutenant Weld County Sheriff's Office Southwest Substation 4209 WCR 24 1/2 Longmont, Colorado 80504 (720)652-2415 Fax (720) 652-4217 Headquarters 1950 O Street Greeley, Colorado 80631 (970)356-4015 Fax(970)304-6467 Toll Free (800)436-9276 www.weldsheriff.com o201Cp - 50,1_ 500011 - Southeast Substation 2950 9`° Street Fort Lupton, Colorado 80621 (303)857-2465 Fax(303)637-2422 Page I 1 DATE OF BID: NOVEMBER 9, 2016 REQUEST FOR: COMMISSARY SERVICES DEPARTMENT: SHERIFF'S OFFICE BID N0: #B1600152 PRESENT DATE: NOVEMBER 14, 2016 APPROVAL DATE: NOVEMBER 28, 2016 VENDOR WELD COUNTY PURCHASING 1150 O Street Room #107, Greeley CO 80631 E-mail: mwalters@co.weld.co.us E-mail: reverett(a�co.weld.co.us Phone: (970) 400-4222 or 4223 Fax: (970) 336-7226 KEEFE COMMISSARY NETWORK LLC 10880 LINPAGE PLACE ST LOUIS MO 63132 ARAMARK CORRECTIONAL SERVICES LLC 1101 MARKET STREET PHILADELPHIA PA 19107 TURNKEY CORRECTIONS 2801 HARVEY STREET HUDSON WI 54016 THE SHERIFF'S OFFICE WILL REVIEW THE BIDS. 2016-3502 50 X3'7- SCORING SUMMARY OF COMMISSARY SERVICES November 2016 l* cc rr asC G 0< Z oc Wa > N Ln �"� 4•4O N I N Z � w O Y r 0 Z ill 0 rr Z rr w p > U u1 .-1 )-+ r -I <n V) V) N I xt W 0 w 0 W Z Y w > Ln v1 u1 Ln Ln Ln V) M a V) 0 CD C N E o Q w a c4 cO rte- _ to O E� c v o E V 1:3v '5 +rp' v) L -0 El' L = +' u CI)v, E 4- v +� o a° 3 4- CCSO _c RS A CU � �, a c 0 (/ 1 n4- 03 as O to V1 -° c OL '� ° a• +, U c OC0 L 3 0 �n 0 0 r�o v 'a o -° c a � c> v m 3 u a`J rti ^ fl m v_+ a°) a; •46 U aui C v v io ate) a E o c CO p-0 a) OA Cr c Q c O 4.- +J .- C ra dU .� � v c u� 11:5 v c c as c r6 J L N• O W C M � v c f0 .C r0 D E• V o> u a' +1 N v a a -a .� ` O v +� c -o Coy., v, O� t0 .p v a) � 47.• � u c`� O a a a � L ° fa L -po °0. � CI -J N 0-0 C o C Q C p L o �' ? a o v; 'c O +, v, 3 4-4 c v L 10 p .o Q a� v v 413 of L C O rum m � CO L" L ,C O p in N -O `t to • u j cu v° = N +- O ra w- v .'_^ of ° •- L ,D. i -°o o C aJ ° J a) ?� > U L t +� u '� rC C E o c u d w- 'O c m 0 C � ° coo .C C 4- v C 0 v s an v °c C- O v E c= c t ra •- v .a0 o. u ao � co ,c v v c v j 'j ra ? N �• a' L aL� o° y rye .. v u ..- c .4-.=, a cco N • +, L c ai ip ° a) � rY6 t�/1 c O V c -05 v w 'O v , E � o�� v o In "C L v v 'DO o � C •— > U Q. d u N Q ce U C ° CU TA c_ �ce p v)) y L r0 v 3 o U� _ OVI N C � rv a i N c ° m 0 v v a) O O U Selection Criteria TurnKey Corrections Scoring Results Criteria Description Commission Structure Computer Hard/Software Stated commission for full performance in meeting the requirements of the RFP. Support Technical Service and Support Qualifications Price Customer Service Grand Total Provide appropriate hardware, software, infrastructure, and training of county staff to facilitate efficient Inmate Commissary System. Understanding of Inmate Commissary System and desire to maintain efficient and effective operation. How vendor will initiate and fully implement commissary service. Proposal clarity, understanding of service, and demonstrates assurance of performance as to quality and efficiency, Vendor has local subcontractor to provide on -site technical support upon notification of commissary system discrepancies/failure as defined by facility. Vendor is an established business dedicated to providing commissary services in a correctional or detention setting. (Length of time vendor has been in the business, current and recent history of performance, apparent capability ti:_) well), Reasonable and fair pricing of commissary service to the inmates. Vendor must demonstrate understanding of importance of customer service (i.e. inmate family, friends, etc.) and how billing issues are dealt with. Process of resolving billing disputes and inmate requests is priority, and references are provided, demonstrating customer service level as important. Scoring (1-5 Scale) Points Awarded Bid Reply TurnKey Corrections (TKC) TurnKey Corrections failed to provide a point -by -point response to the RFP as required. This makes it very difficult to determine if they understand and will comply with all the stated requirements of the RFP and a contract should they be selected. TurnKey Correction's RFP response was reviewed in an attempt to determine if all the requirements of the Bid Specifications had been. Below are the results of the review. TKC is a fairly new company in the Inmate Commissary business as compared to other companies in the industry. TKC opened in 1995 as a vending company and expanded over the years to include Inmate Commissary and services mostly the mid -west. Most of the facilities they service are small in size and none of them are nearly as large as Weld. KTC's largest facility has a population of 342. Support TKC- States they provide around the clock support with a staff of approximately 14 personnel. TKC does not outsource support. Support Levels • Respond to tickets within two hours • Resolution plan developed within four hours • Repairs within 48 hours • Post -Repair monitoring for seven days TKC didn't provide much information about how they address issues with equipment failure. Equipment failures are a big issue. Not providing a plan for how failed equipment is repaired or replaced, and how long it may take for repairs or replacements to get done is of great concern. Commissions 40% gross — Prices are somewhat higher, but prices are reasonable. Project Planning Response provided a Project Plan that included phases from planning all the way through install. The plan did not provide an actual timeline for the completion of each phase. Of concern is the fact they state they will order and construct hardware and kiosk components in phase 2. This is a very large project to undertake with a 60 day =/- to cut over from the current vendor. Equipment KTC didn't provide very detailed information about backend equipment that would be use for this project. The below information is what we were able to determine from their response: Public Safety IT stated it would work but would place it 3rd as compared to the other vendors. KTC currently doesn't interface with Spillman. This could be a real concern as an interface would have to be developed. It appears their servers are hosted in the cloud with no physical server on -site. Our RFP clearly states the system must be on -site. County firewall would have to be modified in order to allow TKC support access which could be a security threat. Commissary Delivery It appears that KTC ships commissary orders directly to the facilities they service. I spoke to one facility to confirm this and they stated they receive the order via UPS in a clearly labeled box. Inside the box are brown sacks containing each individual order with a receipt that the facility distributes to the inmates. KTC's response states, "Commissary will be packaged according to }ail specification, and TKC will provide staff to distribute packages." It's very unclear if their plan is to ship the order to the facility (which we don't allow due to safety and security concerns and lack of facility storage) or to an employee who would then deliver it to the facility for distribution as they don't appear to have a local warehouse. If they do have a local warehouse, it wasn't stated so in their response. Account System KTC's didn't provide very detailed information concerning their accounting and banking system, making hard to determine if it could perform at the needed level. The biggest concern is that it appears the facility would be responsible for the handling of all money to include thousands of dollars that may be deposited into a lobby kiosk. This is a great concern as it is a big liability to have personnel handling this amount of money. It would also require additional staffing to complete the task of daily money collection in booking with the added responsibility of collecting money from the lobby. References All reference provided were from out of state. Each of them were from counties who are much smaller in size than Weld with the largest facility being 342. Selection Criteria Keefe Scoring Results Criteria Description Commission Structure Computer Hard/Software Scoring (1-5 Scab) Paints Awarded Stated commission for full performance in meeting the requirements of the RFP. r- ) Provide appropriate hardware, software, infrastructure, and training of county staff to facilitate efficient Inmate Commissary System. Understanding of Inmate Commissary System and desire to maintain efficient and effective operation. How vendor will initiate and fully implement commissary service. Proposal clarity, understanding of service, and demonstrates assurance of performance as to quality and efficiency. _ Vendor has local subcontractor to provide on -site technical support upon notification of commissary system discrepancies/failure as defined by facility. Vendor is an established business dedicated to providing commissary services in a correctional or detention setting. (Length of time vendor has been in the business, current and recent history of performance, apparent capability to perform well). Reasonable and fair pricing of commissary service to the inmates. Support Technical Service and Support Qualifications Price Customer Service Grand Total Vendor must demonstrate understanding of importance of customer service (i.e. inmate family, friends, etc.) and how billing issues are dealt with. Process of resolving billing disputes and inmate requests is priority, and references are provided, demonstrating customer service level as important. c=� r-- Q Bid Reply Keefe A. Acknowledged and Agreed B. Acknowledged and Agreed C. Acknowledged and Agreed D. Acknowledged and Agreed E. Acknowledged and Agreed F. Acknowledged and Agreed G. Acknowledged and Agreed Keefe has a Centralized Tech Support Center located in St. Louis, MO at the HQ. They provide local support from their regional office located in Denver, CO, and local contract personnel as well. Contact Services: Help Desk Configuration Installation Training System Integration Software Development Services Technical Support Services Help Desk Call Manager 24/7 Server Maintenance —4hrs. 24/7x365 On -Site Workstation — 8 hrs. 8x5 On -Site — Back up Workstation kept at regional office in Denver for faster response time. Pod Kiosk — Back up Units can be stored On -Site and installed by trained staff. Back up can also be stored in Denver for fast response as well. Lobby Kiosk Back up at regional office Monitors, Modems, Printer, OMR Scanner Next day delivery to be installed by facility staff or regional office Very strong response concerning all areas related to Technical support. Also, provide was a very strong response to a Preventive Maintenance plan that included a "PM Schedule" of all equipment. K. 1. Acknowledged and Agreed Detailed Commission Offer Keefe provided the two options for Commission and Commissary Pricing Opt#1— 34% with a reasonable price list that supports the percentage Opt#2 - 40% with a reasonable price list that supports the percentage Recommend we select Opt#1. This price list is more in range with the income level of the Inmate Family and Friends. L. Acknowledged and Agreed All Commissary Orders are bagged and delivered from the Denver, CO warehouse. M. Acknowledged and Agreed Keefe provided all the requested information as outlined in the RPF. Public Safety IT reviewed the information and stated the equipment Keefe plans to use meets the stated requirements and would be their 1st choice. Keefe's bid included very detailed information as requested and meets or exceed the standard. They also, included as part of their response some very forward looking products that could benefit us greatly. Some of the items offered and can be accessed by the inmates via the Inmate Kiosk that are new: Appointment Scheduling Facility Bulletin Board Inmate Information Requests SecureMedia Players/Prepaid Song purchase N. Acknowledged and Agreed Very good accounting system is being offered, and can be interfaced with Spillman. O. Acknowledged and Agreed Keefe provided five in -state references from like size or larger counties that receive Commissary from the same warehouse was provided. All requested information about each county was provided as requested and completely met the RFP requirement. P. Acknowledged and Agreed Q. Acknowledged and Agreed R. Acknowledged and Agreed Selection Criteria Aramark Scoring Results Criteria Commission Structure Computer Hard/Software Support Technical Service and Support Description Scoring (1-S Seale) Points Awarded Stated commission for full performance in meeting the requirements of the RFP. Provide appropriate hardware, software, infrastructure, and training of county staff to facilitate efficient Inmate Commissary System. Understanding of Inmate Commissary System and desire to maintain efficient and effective operation. How vendor will initiate and fully implement commissary service. Proposal clarity, understanding of service, and demonstrates assurance of performance as to quality and efficiency. Vendor has local subcontractor to provide on -site technical support upon notification of commissary system discrepancies/failure as defined by facility. Vendor is an established business dedicated to providing commissary services in a correctional or detention setting. (Length of time vendor has been in the business, current and recent history of performance, apparent capability to perform well). Reasonable and fair pricing of commissary service to the inmates. Vendor must demonstrate understanding of importance of customer service (i.e. inmate family, friends, etc.) and how billing issues are dealt with. Process of resolving billing disputes and inmate requests is priority, and references are provided, demonstrating customer service level as important. Qualifications Price Customer Service Grand Total Bid Reply Aramark A. Aramark understands and will comply. B Aramark understands and will comply. C. Aramark understands and will comply. D. Aramark understands and will comply. E. Aramark understands and will comply. F. Aramark failed to provide a point by point response. G. Aramark understands and will comply. Aramark provides a 24/7 Support Desk to assist with all hardware, software, and network related issues. PC and Server related hardware is purchased from Dell with a 24/7 support contract. A Dell technician will replace hardware components and Aramark support staff will handle all software related issues. If necessary, an Aramark hardware/software technician will be dispatched to resolve the incident. Aramark has an entire department dedicated to technical support. Provides on -site spares that can be swapped out by Aramark staff or facility staff. Aramark's response does not give a time frame for resolving technical issues or replacement of system equipment or components. Aramark did not provide how many employees or percentage of employees who provide technical support. K. 1. Aramark understands and will comply. Detailed Commission Offer Price, product list, and commission percentage Aramark shall pay the Weld County Sheriff's Office a commission in the amount of 37% of net sales. Product price list is reasonable. Aramark does not meet the requirement by basing their commission percentage on net sales. RFP Section K - Commissary Pricing and Commission Accountability 3 clearly states, "Commission offered to the County shall be based on total gross revenues, with no deduction for fraud, bad debt, or uncollectable accounts. No deduction shall be made for any cost of providing the services described." L. Aramark understands and will comply. M. Aramark understands and will comply. Aramark provided the needed information as requested in the RPF. Public Safety IT reviewed the information pertaining to the equipment and determined it meets the requirements and could work, but would be their rd choice. N. Aramark's response included the needed information to determine the equipment and software recommended would meet the stated requirement. O. Aramark understands and will comply. Aramark provided two references from counties located in Colorado and five counties in other states that are similar in size, geography, and type. The references failed to include the number of kiosks, what the facilities use the kiosk for, and length of time the kiosks have been up and operational. This information was requested to see if the equipment and software is being used. Unused equipment and/or software is sometimes an indicator that there may be unresolved issues. P. Aramark understands and will comply. Q. Failed to provide an acknowledgement R. Complied Additional Information The following issues were noted as part of Aramark bid response and should be noted. Aramark included some information in their financials that that should be noted, as they could be areas of concerns: A. TERMINATION FOR CONVENIENCE: Either party may terminate this Agreement for convenience, at any time during the term or any renewal period or extension, upon ninety (90) days notice to the other party. County has the right to terminate this Agreement, with or without cause on thirty (30) days written notice. Furthermore, this Agreement may be terminated at any time without notice upon a material breach of the terms of the Agreement. From a layman's view, the above Termination for Convenience clause is not within the County's standard. C. CONSEQUENCES OF TERMINATION: If this Agreement is terminated under any circumstances, the Weld County Sheriffs Office shall pay Aramark for all services provided by Aramark up to and including the date of termination, at a rate and within the payment period set forth in the Agreement. The Weld County Sheriffs Office's obligation pay for services provided shall survive the termination or expiration of this Agreement. Upon the expiration or any termination of this Agreement, the Weld County Sheriffs Office agrees, if requested by Aramark, to purchase Aramark's usable inventory of products and supplies. The purchase price for such inventory shall be Aramark's invoice cost. The Inmate Commissary Agreement is a NO cost to the County as stated throughout the RFP. Again, from a layman's view, the above clause is not within the County's standards. Hello