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Home My WebLink About20220535.tiffRESOLUTION RE: APPROVE SERVICE AGREEMENT FOR CYBERSECURITY SYSTEM SUPPORT FOR PUBLIC SAFETY WIRELESS FRONT RANGE COMMUNICATIONS CONSORTIUM (FRCC) AND AUTHORIZE CHAIR TO SIGN - MOTOROLA SOLUTIONS, INC. WHEREAS, the Board of County Commissioners of Weld County, Colorado, pursuant to Colorado statute and the Weld County Home Rule Charter, is vested with the authority of administering the affairs of Weld County, Colorado, and WHEREAS, the Board has been presented with the Service Agreement for Cybersecurity System Support for the Public Safety Wireless Front Range Communications Consortium (FRCC) between the County of Weld, State of Colorado, by and through the Board of County Commissioners of Weld County, on behalf of the Department of Public Safety Communications, and Motorola Solutions, Inc., commencing February 15, 2022, and ending May 14, 2022, with further terms and conditions being as stated in said agreement, and WHEREAS, after review, the Board deems it advisable to approve said agreement and terms, a copy of which is attached hereto and incorporated herein by reference. NOW, THEREFORE, BE IT RESOLVED by the Board of County Commissioners of Weld County, Colorado, that the Service Agreement for Cybersecurity System Support for the Public Safety Wireless Front Range Communications Consortium (FRCC)between the County of Weld, State of Colorado, by and through the Board of County Commissioners of Weld County, on behalf of the Department of Public Safety Communications, and Motorola Solutions, Inc., be, and hereby is, approved. BE IT FURTHER RESOLVED by the Board that the Chair be, and hereby is, authorized to sign said agreement. The above and foregoing Resolution was, on motion duly made and seconded, adopted by the following vote on the 14th day of February, A.D., 2022. ATTEST: ) W. Weld County Clerk to the Board BY: APP Deputy Clerk to the Board y�D unty Date of signature: BOARD OF C UNTY COMMISSIONERS WE COU Y, COLORADO Sc t K. James, Chair M eman, Pro -T erry L. B cc.CK(TP) 02/22/22 2022-0535 CM0028 05HKQk- 11P4557 3 BOARD OF COUNTY COMMISSIONERS PASS -AROUND REVIEW PASS -AROUND TITLE: DEPARTMENT: System Support for PS Wireless/FRCC PS Communications DATE: 2/8/2022 PERSON REQUESTING: Tina Powell Brief description of the problem/issue: We need operational support of our wireless division until we fill the Wireless Manager position. The position has been posted and interviews will be conducted soon. We have just hired a new Wireless System Specialist and Cordero Bustos is responsible for training him, as well as, the support of the entire system. Agreement would be effective 2/15/2022-5/14/2022 for $51,755.34. What options exist for the Board? (include consequences, impacts, costs, etc. of options): Approval- Provide support of the FRCC infrastructure until the Manager is hired Deny - Cordero Bustos could be required to work 24/7 if problems arise along with training our new employee and supporting FRCC Recommendation: Our recommendation is to approve the 3 month support contract with Motorola. Commissioner Freeman, Don Warden, and Ryan Rose have approved this suggestion. Bruce Barker has reviewed and approved the agreement. Perry L. Buck Mike Freeman, Pro -Tern Scott K. James, Chair Steve Moreno Lori Saine Approve Schedule Recommendation Work Session Other/Comments: '3 2022-0535 o2/iy CM o0z2 MOTOROLA SOLUTIONS 500 W Monroe Street Chicago, IL. 60661 (888) 325-9336 Date: 01/28/2022 Company Name: WELD COUNTY COMMUNICATIONS DEPT Attn: Billing Address: 1950 O ST City, State, Zip: GREELEY, CO, 80631 Customer Contact: Tina Powell Phone: 970-400-2895 SERVICE AGREEMENT Quote Number : QUOTE -1656663 Contract Number: USC000521082 Contract Modifier: Required P.O. : Customer #: : 1011982908 Bill to Tag #: Contract Start Date : 15 -Feb -2022 Contract End Date: 14 -May -2022 Anniversary Day: May 14th Payment Cycle: ANNUALLY PO #: Qty Service Name Service Description Extended Amt SVC01SVC1410C SVC01SVC1102C ONSITE INFRASTRUCTURE RESPONSE -STANDARD ASTRO DISPATCH SERVICE $45,853.72 $5,901.62 Subtotal - Recurring Service $17,251.78 $51,755.34 Subtotal - One -Time Event Servicesi $0.00 $0.0 Totall $17,251.78 $51,755.34 THIS SERVICE AMOUNT IS SUBJECT TO STATE AND LOCAL TAXING JURISDICTIONS WHERE APPLICABLE, TO BE VERIFIED BY MOTOROLA SPECIAL INSTRUCTIONS: I received Statements of Work that describe the services provided on this Agreement. Motorola's Service Terms and Conditions, a copy of which is attached to this Service Agreement, is incorporated herein by this reference. ola�2-x535' MOTOROLA SOLUTIONS 500 W Monroe Street Chicago, IL. 60661 (888) 325-9336 Highlighted cybersecurity services added when applicable: SERVICE AGREEMENT Quote Number : QUOTE -1656663 Contract Number: USC000521082 Contract Modifier: SECURITY PATCHING Remote Security Update Service [X] Does Not Apply [ ] Opt Out - I have received a briefing on this service and choose not to subscribe. Security Update Service [ X] Does Not Apply [ ] Opt Out - I have received a briefing on this service and choose not to subscribe. THREAT DETECTION Managed Detection & Response [X] Does Not Apply [ ] Opt Out - I have received a briefing on this service and choose not to subscribe. AUTHORIZED CUSTOMER SIGNATURE Scott K. James, Chair CUSTOMER (PRINT NAME) MOTOROLA REPRESENTATIVE(SIGNATURE) Glen Crumpton BOCC Chair TITLE Customer Suppport Manager TITLE 3072742954 MOTOROLA REPRESENTATIVE(PRINT NAME) Company Name: WELD COUNTY COMMUNICATIONS DEPT Contract Number: Contract Modifier: Contract Start Date : 15 -Feb -2022 Contract End Date: 14 -May -2022 PHONE FEB 1 4 2022 DATE February 6, 2022 DATE MOTOROLA SOLUTIONS SERVICE AGREEMENT 500 W Monroe Street Quote Number : QUOTE -1656663 Chicago, IL. 60661 Contract Number: USC000521082 (888) 325-9336 Contract Modifier: Service Terms and Conditions Motorola Solutions Inc. ("Motorola") and the customer named in this Agreement ("Customer") hereby agree as follows Section 1. APPLICABILITY These Maintenance Service Terms and Conditions apply to service contracts whereby Motorola will provide to Customer either (1) maintenance, support, or other services under a Motorola Service Agreement, or (2) installation services under a Motorola Installation Agreement. Section 2. DEFINITIONS AND INTERPRETATION 2.1 "Agreement" means these Maintenance Service Terms and Conditions; the cover page for the Service Agreement or the Installation Agreement, as applicable; and any other attachments, all of which are incorporated herein by this reference. In interpreting this Agreement and resolving any ambiguities, these Maintenance Service Terms and Conditions take precedence over any cover page, and the cover page takes precedence over any attachments, unless the cover page or attachment states otherwise. 2.2 "Equipment" means the equipment that is specified in the attachments or is subsequently added to this Agreement. 2.3 "Services" means those installation, maintenance, support, training, and other services described in this Agreement Section 3. ACCEPTANCE Customer accepts these Maintenance Service Terms and Conditions and agrees to pay the prices set forth in the Agreement. This Agreement becomes binding only when accepted in writing by Motorola. The term of this Agreement begins on the "Start Date" indicated in this Agreement. Section 4. SCOPE OF SERVICES 4.1 Motorola will provide the Services described in this Agreement or in a more detailed statement of work or other document attached to this Agreement. At Customer's request, Motorola may also provide additional services at Motorola's then -applicable rates for the services. 4.2 If Motorola is providing Services for Equipment, Motorola parts or parts of equal quality will be used; the Equipment will be serviced at levels set forth in the manufacturer's product manuals; and routine service procedures that are prescribed by Motorola will be followed 4.3 If Customer purchases from Motorola additional equipment that becomes part of the same system as the initial Equipment, the additional equipment may be added to this Agreement and will be billed at the applicable rates after the warranty for that additional equipment expires. 4.4 All Equipment must be in good working order on the Start Date or when additional equipment is added to the Agreement. Upon reasonable request by Motorola, Customer will provide a complete serial and model number list of the Equipment. Customer must promptly notify Motorola in writing when any Equipment is lost, damaged, stolen or taken out of service. Customer's obligation to pay Service fees for this Equipment will terminate at the end of the month in which Motorola receives the written notice. 4.5 Customer must specifically identify any Equipment that is labeled intrinsically safe for use in hazardous environments. 4.6 If Equipment cannot, in Motorola's reasonable opinion, be properly or economically serviced for any reason, Motorola may modify the scope of Services related to that Equipment; remove that Equipment from the Agreement; or increase the price to Service that Equipment. 4.7 Customer must promptly notify Motorola of any Equipment failure. Motorola will respond to Customer's notification in a manner consistent with the level of Service purchased as indicated in this. Section 5. EXCLUDED SERVICES 5.1 Service excludes the repair or replacement of Equipment that has become defective or damaged from use in other than the normal, customary, intended, and authorized manner; use not in compliance with applicable industry standards; excessive wear and tear; or accident, liquids, power surges, neglect, acts of God or other force majeure events. 5.2 Unless specifically included in this Agreement, Service excludes items that are consumed in the normal operation of the Equipment, such as batteries or magnetic tapes.; upgrading or reprogramming Equipment; accessories, belt clips, battery chargers, custom or special products, modified units, or software; and repair or maintenance of any transmission line, antenna, microwave equipment, tower or tower lighting, duplexer, combiner, or multicoupler. Motorola has no obligations for any transmission medium, such as telephone lines, computer networks, the internet or the worldwide web, or for Equipment malfunction caused by the transmission medium. MOTOROLA SOLUTIONS 500 W Monroe Street Chicago, IL. 60661 (888) 325-9336 Section 6. TIME AND PLACE OF SERVICE Service will be provided at the location specified in this Agreement. When Motorola performs service at Customer's location, Customer will provide Motorola, at no charge, a non -hazardous work environment with adequate shelter, heat, light, and power and with full and free access to the Equipment. Waivers of liability from Motorola or its subcontractors will not be imposed as a site access requirement. Customer will provide all information pertaining to the hardware and software elements of any system with which the Equipment is interfacing so that Motorola may perform its Services. Unless otherwise stated in this Agreement, the hours of Service will be 8:30 a.m. to 4:30 p.m., local time, excluding weekends and holidays. Unless otherwise stated in this Agreement, the price for the Services exclude any charges or expenses associated with helicopter or other unusual access requirements; if these charges or expenses are reasonably incurred by Motorola in rendering the Services, Customer agrees to reimburse Motorola for those charges and expenses. SERVICE AGREEMENT Quote Number : QUOTE -1656663 Contract Number: USC000521082 Contract Modifier: Section 7. CUSTOMER CONTACT Customer will provide Motorola with designated points of contact (list of names and phone numbers) that will be available twenty-four (24) hours per day, seven (7) days per week, and an escalation procedure to enable Customer's personnel to maintain contact, as needed, with Motorola. Section 8. INVOICING AND PAYMENT 8.1 Customer affirms that a purchase order or notice to proceed is not required for the duration of this service contract and will appropriate funds each year through the contract end date. Unless alternative payment terms are stated in this Agreement, Motorola will invoice Customer in advance for each payment period. All other charges will be billed monthly, and Customer must pay each invoice in U.S. dollars within twenty (20) days of the invoice date 8.2 Customer will reimburse Motorola for all property taxes, sales and use taxes, excise taxes, and other taxes or assessments that are levied as a result of Services rendered under this Agreement (except income, profit, and franchise taxes of Motorola) by any governmental entity. The Customer will pay all invoices as received from Motorola. At the time of execution of this Agreement, the Customer will provide all necessary reference information to include on invoices for payment in accordance with this Agreement. 8.3 For multi -year service agreements, at the end of the first year of the Agreement and each year thereafter, a CPI percentage change calculation shall be performed using the U.S.Department of Labor, Consumer Price Index, all Items, Unadjusted Urban Areas (CPI -U). Should the annual inflation rate increase greater than 3% during the previous year, Motorola shall have the right to increase all future maintenance prices by the CPI increase amount exceeding 3%. All items, not seasonally adjusted shall be used as the measure of CPI for this price adjustment. Measurement will take place once the annual average for the new year has been posted by the Bureau of Labor Statistics. For purposes of illustration, if in year 5 the CPI reported an increase of 8%, Motorola may increase the Year 6 price by 5% (8%-3% base). Section 9. WARRANTY Motorola warrants that its Services under this Agreement will be free of defects in materials and workmanship for a period of ninety (90) days from the date the performance of the Services are completed. In the event of a breach of this warranty, Customer's sole remedy is to require Motorola to re -perform the non -conforming Service or to refund, on a pro -rata basis, the fees paid for the non -conforming Service. MOTOROLA DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Section 10. DEFAULT/TERMINATION 10.1 If either party defaults in the performance of this Agreement, the other party will give to the non -performing party a written and detailed notice of the default. The non -performing party will have thirty (30) days thereafter to provide a written plan to cure the default that is acceptable to the other party and begin implementing the cure plan immediately after plan approval. If the non -performing party fails to provide or implement the cure plan, then the injured party, in addition to any other rights available to it under law, may immediately terminate this Agreement effective upon giving a written notice of termination to the defaulting party. 10.2 Any termination of this Agreement will not relieve either party of obligations previously incurred pursuant to this Agreement, including payments which may be due and owing at the time of termination. All sums owed by Customer to Motorola will become due and payable immediately upon termination of this Agreement. Upon the effective date of termination, Motorola will have no further obligation to provide Services. 10.3 If the Customer terminates this Agreement before the end of the Term, for any reason other than Motorola default, then the Customer will pay to Motorola an early termination fee equal to the discount applied to the last three (3) years of Service payments for the original Term. Section 11. LIMITATION OF LIABILITY Except for personal injury or death, Motorola's total liability, whether for breach of contract, warranty, negligence, strict liability in tort, or otherwise, will be limited to the direct damages recoverable under law, but not to exceed the price of twelve (12) months of Service provided under this Agreement. MOTOROLA SOLUTIONS SERVICE AGREEMENT 500 W Monroe Street Quote Number : QUOTE -1656663 Chicago, IL. 60661 Contract Number: USC000521082 (888) 325-9336 Contract Modifier: ALTHOUGH THE PARTIES ACKNOWLEDGE THE POSSIBILITY OF SUCH LOSSES OR DAMAGES, THEY AGREE THAT MOTOROLA WILL NOT BE LIABLE FOR ANY COMMERCIAL LOSS; INCONVENIENCE; LOSS OF USE, TIME, DATA, GOOD WILL, REVENUES, PROFITS OR SAVINGS; OR OTHER SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES IN ANY WAY RELATED TO OR ARISING FROM THIS AGREEMENT OR THE PERFORMANCE OF SERVICES BY MOTOROLA PURSUANT TO THIS AGREEMENT. No action for contract breach or otherwise relating to the transactions contemplated by this Agreement may be brought more than one (1) year after the accrual of the cause of action, except for money due upon an open account. This limitation of liability will survive the expiration or termination of this Agreement and applies notwithstanding any contrary provision. Section 12. EXCLUSIVE TERMS AND CONDITIONS 12.1 This Agreement supersedes all prior and concurrent agreements and understandings between the parties, whether written or oral, related to the Services, and there are no agreements or representations concerning the subject matter of this Agreement except for those expressed herein. The Agreement may not be amended or modified except by a written agreement signed by authorized representatives of both parties. 12.2 Customer agrees to reference this Agreement on any purchase order issued in furtherance of this Agreement, however, an omission of the reference to this Agreement will not affect its applicability. In no event will either party be bound by any terms contained in a Customer purchase order, acknowledgement, or other writings unless: the purchase order, acknowledgement, or other writing specifically refers to this Agreement; clearly indicate the intention of both parties to override and modify this Agreement; and the purchase order, acknowledgement, or other writing is signed by authorized representatives of both parties. Section 13. PROPRIETARY INFORMATION; CONFIDENTIALITY; INTELLECTUAL PROPERTY RIGHTS 13.1 Any information or data in the form of specifications, drawings, reprints, technical information or otherwise furnished to Customer under this Agreement will remain Motorola's property, will be deemed proprietary, will be kept confidential, and will be promptly returned at Motorola's request. Customer may not disclose, without Motorola's written permission or as required by law, any confidential information or data to any person, or use confidential information or data for any purpose other than performing its obligations under this Agreement. The obligations set forth in this Section survive the expiration or termination of this Agreement. 13.2 Unless otherwise agreed in writing, no commercial or technical information disclosed in any manner or at any time by Customer to Motorola will be deemed secret or confidential. Motorola will have no obligation to provide Customer with access to its confidential and proprietary information, including cost and pricing data. 13.3 This Agreement does not grant directly or by implication, estoppel, or otherwise, any ownership right or license under any Motorola patent, copyright, trade secret, or other intellectual property, including any intellectual property created as a result of or related to the Equipment sold or Services performed under this Agreement. Section 14. FCC LICENSES AND OTHER AUTHORIZATIONS Customer is solely responsible for obtaining licenses or other authorizations required by the Federal Communications Commission or any other federal, state, or local government agency and for complying with all rules and regulations required by governmental agencies. Neither Motorola nor any of its employees is an agent or representative of Customer in any governmental matters. Section 15. COVENANT NOT TO EMPLOY During the term of this Agreement and continuing for a period of two (2) years thereafter, Customer will not hire, engage on contract, solicit the employment of, or recommend employment to any third party of any employee of Motorola or its subcontractors without the prior written authorization of Motorola. This provision applies only to those employees of Motorola or its subcontractors who are responsible for rendering services under this Agreement. If this provision is found to be overly broad under applicable law, it will be modified as necessary to conform to applicable law. Section 16. MATERIALS, TOOLS AND EQUIPMENT All tools, equipment, dies, gauges, models, drawings or other materials paid for or furnished by Motorola for the purpose of this Agreement will be and remain the sole property of Motorola. Customer will safeguard all such property while it is in Customer's custody or control, be liable for any loss or damage to this property, and return it to Motorola upon request. This property will be held by Customer for Motorola's use without charge and may be removed from Customer's premises by Motorola at any time without restriction. Section 17. GENERAL TERMS 17.1 If any court renders any portion of this Agreement unenforceable, the remaining terms will continue in full force and effect. 17.2 This Agreement and the rights and duties of the parties will be interpreted in accordance with the laws of the State in which the Services are performed. 17.3 Failure to exercise any right will not operate as a waiver of that right, power, or privilege. MOTOROLA SOLUTIONS 500 W Monroe Street Chicago, IL. 60661 (888) 325-9336 SERVICE AGREEMENT Quote Number : QUOTE -1656663 Contract Number: USC000521082 Contract Modifier: 17.4 Neither party is liable for delays or lack of performance resulting from any causes that are beyond that party's reasonable control, such as strikes, material shortages, or acts of God. 17.5 Motorola may subcontract any of the work, but subcontracting will not relieve Motorola of its duties under this Agreement. 17.6 Except as provided herein, neither Party may assign this Agreement or any of its rights or obligations hereunder without the prior written consent of the other Party, which consent will not be unreasonably withheld. Any attempted assignment, delegation, or transfer without the necessary consent will be void. Notwithstanding the foregoing, Motorola may assign this Agreement to any of its affiliates or its right to receive payment without the prior consent of Customer. In addition, in the event Motorola separates one or more of its businesses (each a "Separated Business"), whether by way of a sale, establishment of a joint venture, spin-off or otherwise (each a "Separation Event"), Motorola may, without the prior written consent of the other Party and at no additional cost to Motorola, assign this Agreement such that it will continue to benefit the Separated Business and its affiliates (and Motorola and its affiliates, to the extent applicable) following the Separation Event. 17.7 THIS AGREEMENT WILL RENEW, FOR AN ADDITIONAL ONE (1) YEAR TERM, ON EVERY ANNIVERSARY OF THE START DATE UNLESS EITHER THE COVER PAGE SPECIFICALLY STATES A TERMINATION DATE OR ONE PARTY NOTIFIES THE OTHER IN WRITING OF ITS INTENTION TO DISCONTINUE THE AGREEMENT NOT LESS THAN THIRTY (30) DAYS OF THAT ANNIVERSARY DATE. At the anniversary date, Motorola may adjust the price of the Services to reflect its current rates. 17.8 If Motorola provides Services after the termination or expiration of this Agreement, the terms and conditions in effect at the time of the termination or expiration will apply to those Services and Customer agrees to pay for those services on a time and materials basis at Motorola's then effective houriy rates. 17.9 This Agreement may be executed in one or more counterparts, all of which shall be considered part of the Agreement. The parties may execute this Agreement in writing, or by electronic signature, and any such electronic signature shall have the same legal effect as a handwritten signature for the purposes of validity, enforceability and admissibility. In addition, an electronic signature, a true and correct facsimile copy or computer image of this Agreement shall be treated as and shall have the same effect as an original signed copy of this document. Revised Oct 09, 2021 MOTOROLA SOLUTIONS SERVICE AGREEMENT 500 W Monroe Street Quote Number : QUOTE -1656663 Chicago, IL. 60661 Contract Number: USC000521082 (888) 325-9336 Contract Modifier: Cybersecurity Online Terms Acknowledgement This Cybersecurity Online Terms Acknowledgement (this "Acknowledgement") is entered into between Motorola Solutions, Inc. ("Motorola") and the entity set forth in the signature block below ('Customer"). 1. Applicability and Self Deletion. This Cybersecurity Online Terms Acknowledgement applies to the extent cybersecurity products and services, including Remote Security Update Service, Security Update Service, and Managed Detection & Response subscription services, are purchased by or otherwise provided to Customer including through bundled or integrated offerings or otherwise. NOTE: This Acknowledgement is self deleting if not applicable under this Section 1. 2. Online Terms Acknowled ement. The Parties acknowledge and agree that the terms of the Cyber Subscription Renewals and Integrations Addendum available at http:/Iwww.motorolasolutions.com/cyber-renewals-inteqrations are incorporated in and form part of the Parties' agreement as it relates to any cybersecurity products or services sod or provided to Customer. By signing the signature block below, Customer certifies that it has read and agrees to the provisions set forth and linked on-line in this Acknowledgement. To the extent Customer is unable to access the above referenced online terms for any reason, Customer may request a paper copy from Motorola. The signatory to this Acknowledgement represents and warrants that he or she has the requisite authority to bind Customer to this Acknowledgement and referenced online terms. 3. Entire Agreement. This Acknowledgement supplements any and all applicable and existing agreements and supersedes any contrary terms as it relates to Customers purchase of cybersecurity products and services. This Acknowledgement and referenced terms constitute the entire agreement of the parties regarding the subject matter hereof and as set out in the referenced terms, and supersedes all previous agreements, proposals, and understandings, whether written or oral, relating to this subject matter. 4. Execution and Amendments. This Acknowledgement may be executed in multiple counterparts, and will have the same legal force and effect as if the Parties had executed it as a single document. The Parties may sign in writing or by electronic signature. An electronic signature, facsimile copy, or computer image of a signature, will be treated, and will have the same effect as an original signature, and will have the same effect as an original signed copy of this document. This Acknowledgement may be amended or modified only by a written instrument signed by authorized representatives of both Parties. The Parties hereby enter into this Acknowledgement as of the last signature date below. Motorola Solutions, Inc. By: — — Name: Glen Crumpton Title: Customer Support Manager Date: February 6. 2022 Revised Oct 9, 2021 Customer eld County By: Name: Scott K. James Title: BOCC Chair Date: FEB 14 2022 MOTOROLA SOLUTIONS '(AT' '-Fl Weld County Communications Department February 8, 2022 The design, technical, and price information furnished with this proposal is proprietary information of Motorola Solutions, Inc. (Motorola). Such information is submitted with the restriction that it is to be used only for the evaluation of the proposal, and is not to be disclosed publicly or in any manner to anyone other than those required to evaluate the proposal, without the express written permission of Motorola Solutions, Inc. MOTOROLA, MOTO, MOTOROLA SOLUTIONS, and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC and are used under license. All other trademarks are the property of their respective owners. © 2019 Motorola Solutions, Inc. All rights reserved. S_ 11. , Section 1 On -Site Infrastructure Response Statement of Work 1-1 1.1 Overview 1-1 1.2 Description of Service 1-1 1.3 Scope 1-1 1.4 Geographic Availability 1-2 1.5 Inclusions 1-2 1.6 Limitations and Exclusions 1-2 1.7 Motorola Solutions Responsibilities 1-2 1.8 Customer Responsibilities 1-3 1.9 Priority Level Definitions and Response Times 1-3 1.10 Motorola Aditional Conditions 1-3 1.11 SSC Site Summary with Services 1.4 Motorola Solutions' On -site Infrastructure Response service provides incident management and escalation for on -site technical service requests. The service is delivered by Motorola Solutions' Centralized Managed Support Operations ("CMSO") organization in cooperation with a local service provider. 5fi zis Statement of 0rk(', ®W'1), includtng all ofttS subsections and attachments is an'integral part the applicable agreement/Agreement") between lvlatord+la Solutions, Inc. ("Motorola Solutions") id the customer (° ustorner"). order to receive the services as defined within this SOW, the Customer is required to keep the 'stem within a standard support period as described in MotorolaSolutions Sos vv, e Suppot Pti ihcv n -site Infrastructure Response may also be referred to as can -site Support. 1.2 DESCRIPTION OF SERVICE The Motorola Solutions CMSO Service Desk will receive the Customer's request for on -site service. The CMSO Dispatch Operations team is responsible for opening incidents, dispatching on -site resources, monitoring issue resolution, and escalating as needed to ensure strict compliance to committed response times. The dispatched field service technician will travel to the Customer's location to restore the system in accordance with Section 1.9: Priority Level Definitions and Response Times. Motorola Solutions will manage incidents as described in this SOW. The CMSO Service Desk will maintain contact with the field service technician until incident closure. On -site Infrastructure Response is available in accordance with Section 1.9: Priority Level Definitions and Response Times. Customer's Response Time Classification is designated in the Customer Support Plan. Customer Agency NameMonth 1, 2019 The Proposal Title Goes Here and Breaks Like ThisUse or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential RestrictedTable of Contents 5 Customer Agency Name Month 1. 2019 On -site Infrastructure Response is available worldwide where Motorola Solutions servicers are present. Response times are based on the Customer's local time zone and site location. 1.5 INCLUSIONS On -site Infrastructure Response is provided for Motorola Solutions -provided infrastructure. 1.6 LIMITATIONS AND EXCLUSIONS The following items are excluded from this service: • All Motorola Solutions infrastructure components beyond the post -cancellation support period. • All third -party infrastructure components beyond the post -cancellation support period.. • All broadband infrastructure components beyond the post -cancellation support period. • Physically damaged infrastructure components. • Third -party equipment not shipped by Motorola Solutions. • Consumable items including, but not limited to, batteries, connectors, cables, toner or ink cartridges, tower lighting, laptop computers, monitors, keyboards, and mouse. • Video retrieval from digital in -car video equipment. • RF infrastructure and backhaul components, including but not limited to, antennas, transmission lines, antenna dehydrators, microwave, line boosters, amplifiers (such as tower top amplifiers and bi-directional amplifiers), logging recorders, data talker wireless transmitters, short haul modems, combiners, multicouplers, duplexers, shelters, shelter HVAC, generators, UPS's, and test equipment. • Racks, furniture, and cabinets. • Tower and tower mounted equipment. • Non-standard configurations, customer -modified infrastructure, and certain third party infrastructure. • Firmware or software upgrades. 14 MOTOROLA SOLUTIONS RESPONSIBILITIES • Receive service requests. • Create an incident when service requests are received. Gather information to characterize the issue, determine a plan of action, and assign and track the incident to resolution. • Dispatch a field service technician, as required by Motorola Solutions' standard procedures, and provide necessary incident information. • Provide the required personnel access to relevant Customer information, as needed. • Motorola Solutions field service technician will perform the following on -site: — Run diagnostics on the infrastructure component. — Replace defective infrastructure components, as supplied by the Customer. — Provide materials, tools, documentation, physical planning manuals, diagnostic and test equipment, and any other material required to perform the maintenance service. — If a third -party vendor is needed to restore the system, the vendor can be accompanied onto the Customer's premises. If required by the Customer's repair verification in the Customer Support Plan ("CSP"), verify with the Customer that restoration is complete or system is functional. If verification Customer Agency NameMonth 1, 2019 The Proposal Title Goes Here and Breaks Like ThisUse or disclosure of this proposal is subject to the restrictions on the cover page. QMotorola Solutions Confidential RestrictedTable of Contents 6 Customer Agency Name Month 1, 2019 by the Customer cannot be completed within 20 minutes of restoration, the incident will be closed and the field service technician will be released. Escalate the incident to the appropriate party upon expiration of a response time. • Close the incident upon receiving notification from the Customer or Motorola Solutions field service technician, indicating the incident is resolved. • Notify the Customer of incident status, as defined in the CSP and Service Configuration Portal ("SCP"). Open and closed. Open, assigned to the Motorola Solutions field service technician, arrival of the field service technician on -site, delayed, or closed. • Provide incident activity reports to the Customer, if requested 1.8 CUSTOMER RESPONSIBILITIES • Contact Motorola Solutions, as necessary, to request service. • Prior to start date, provide Motorola Solutions with the following pre -defined Customer information and preferences necessary to complete CSP: Incident notification preferences and procedure. Repair verification preference and procedure. Database and escalation procedure forms. • Submit timely changes in any information supplied in the CSP to the Customer Support Manager ("CSM"). • Provide the following information when initiating a service request: Assigned system ID number. Problem description and site location. — Other pertinent information requested by Motorola Solutions to open an incident. • Provide field service technician with access to equipment. • Supply infrastructure spare or FRU, as applicable, in order for Motorola Solutions to restore the system. • Maintain and store software needed to restore the system in an easily accessible location. • Maintain and store proper system backups in an easily accessible location. • If required by repair verification preference provided by the Customer, verify with the CMSO Service Desk and dispatch that restoration is complete or system is functional. • Cooperate with Motorola Solutions and perform reasonable or necessary acts to enable Motorola Solutions to provide these services. • In the event that Motorola Solutions agrees in writing to provide supplemental On -site Infrastructure Response to Customer -provided third -party elements, the Customer agrees to obtain and provide applicable third -party consents or licenses to enable Motorola Solutions to provide the service. 1.9 PRIORITY LEVEL DEFINITIONS AND RESPONSE TIMES This section describes the criteria Motorola Solutions uses to prioritize incidents and service requests, and lists the response times for those priority levels. Customer Agency NameMonth 1, 2019 The Proposal Title Goes Here and Breaks Like ThisUse or disclosure of this proposal is subject to the restrictions on the cover page. 0 Motorola Solutions Confidential RestrictedTable of Contents 7 Customer Agency Name Month 1, 2019 • •MI r ' • - 11 • • •• ® • ' Critical P1 Core: Core server or core link failure. No redundant server Response provided 24/7 until service or link available. restoration. Sites/Subsites: Primary site down. Two RF sites or more Field service technician arrival on -site than 10% of RF sites down, whichever is greater. within 4 hours of receiving dispatch Consoles: More than 40% of a site's console positions notification. down. Conventional Channels: Conventional Channel Gateways (CCGW) down without redundant gateways available. Security Features: Security is non-functional or degraded. High P2 Core: Core server or link failures. Redundant server or link Response provided 24/7 until service available. restoration. Consoles: Between 20% and 40% of a site's console Field service technician arrival on -site positions down. within 4 hours of receiving dispatch Sites/Subsites: One RF site or up to 10% of RF sites notification. down, whichever is greater. Conventional Channels: Up to 50% of CCGWs down. Redundant gateways available. Network Elements: Site router, site switch, or GPS server down. No redundant networking element available. Medium P3 Consoles: Up to 20% of a site's console positions down. Response provided during normal Conventional Channels: Single channel down. business hours until service restoration. Redundant gateway available. Field service technician arrival on -site Network Elements: Site router/switch or GPS server within 8 hours of receiving dispatch down. Redundant networking element available. notification. Low P4 Service Requests: Minor events and warnings in the Not applicable. system. Preventative and planned maintenance activities (scheduled work). 1.10 MOTOROLA ADDITIONAL CONDITIONS • Upon acceptance of the service agreement USC00521082 by the Weld County Communications Department, the Motorola field services technicians will conduct a system status review to determine the current condition of the Weld County system. Motorola agrees to provide services and system restoration to the current level identified during the system status review. Restoration and repairs identified beyond the current system status may result in additional charges not included in this agreement. Motorola will notify Weld County of any necessary repairs required beyond the current system condition level prior to completing any work or incurring any costs. Customer Agency NameMonth 1, 2019 The Proposal Title Goes Here and Breaks Like ThisUse or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential RestrictedTable of Contents 8 SITE NAME PROVIDER 1 p SITE ID SITE SI` ADDRESS SERVICE PRO D R 8 R SZ45AB5 FRCC Master 7321 BIRCH ST Phoenix Region FSO site COMMERCE CITY, CO 80022 Ternpe, AZ fi SZ0 525 skew Ramer 84HGHWAY 14 Phoenix Region FSO NEW RAYMER, CO 80742 , AAZ XX «v ...c SZ. B527 Grover 40 871 N 1004 224 Phoerni Rego FSG GROVER, CO 8O729 T Z Ss OS B530 Weld Central 3105 3 6TH AVE Phoenix FSO Sin GREELE'Y„ CO 811631 T ; A SZDSABS3O 16054 R 1 Phoenix Regan FSO NUNN, CO 80848 Tempo, AZ SZDSABS55 Weld SouTh 782 COUNT' cm31 Phoenix Regtt FSO Si st FORT LUPTON, CO 80621 Ternpe. AZ SZO5AB5SS 4977 WELD COUNTY RD 58 Phoenix Rego FS€) KEENESBURG CO 8M43 Tempe,, AZX SZO5ABSGO NIwot 6450 SOMERSET DR Phoenix REgion FSO NI T, CO 80503 Tempo, AZ X X SZ0 B561 a. mkt COUNTYRCAC 15 Phoenix Reg t FSO FORT COLLINS, CO 80524 Ten",. 4 X SZit5 S5D2 We .. a 15:51 N 17TH AVE Phoenix Region FSO GREELEY, CC 80631 TOfl,AZ SZCMB5D24 UNC PC 2760131ST AVE Phoenix Region FSO GREELEY, CO 8O634 T SZ 5€ 26Wetd RU 31O5 35Th AVE Phoenix Rego FSO GREELEYCO 80631 Tsnpe, AZ. SZO85D3 WELD NJC 2110 0 STREET Phoenix Region FSO GREELEY, CO 80631 Tompe, AZ Hello