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HomeMy WebLinkAbout20222926.tiffRESOLUTION RE: APPROVE MEMORANDUM OF UNDERSTANDING FOR FAMILY UNIFICATION PROGRAM AND AUTHORIZE CHAIR PRO-TEM AND DEPARTMENT OF HUMAN SERVICES TO SIGN - VARIOUS AGENCIES WHEREAS, the Board of County Commissioners of Weld County, Colorado, pursuant to Colorado statute and the Weld County Home Rule Charter, is vested with the authority of administering the affairs of Weld County, Colorado, and WHEREAS, the Board has been presented with a Memorandum of Understanding for the Family Unification Program between the County of Weld, State of Colorado, by and through the Board of County Commissioners of Weld County, on behalf of the Department of Human Services, and various agencies, commencing upon the full execution of signatures, and ending June 30, 2023, with further terms and conditions being as stated in said memorandum of understanding, and WHEREAS, after review, the Board deems it advisable to approve said memorandum of understanding, a copy of which is attached hereto and incorporated herein by reference. NOW, THEREFORE, BE IT RESOLVED by the Board of County Commissioners of Weld County, Colorado, that the Memorandum of Understanding for the Family Unification Program between the County of Weld, State of Colorado, by and through the Board of County Commissioners of Weld County, on behalf of the Department of Human Services, and various agencies, be, and hereby is, approved. BE IT FURTHER RESOLVED by the Board that the Chair Pro -Tern and Jamie Ulrich, Director of the Department of Human Services, be, and hereby are, authorized to sign said memorandum of understanding. The above and foregoing Resolution was, on motion duly made and seconded, adopted by the following vote on the 19th day of October, A.D., 2022. BOARD OF COUNTY COMMISSIONERS WELD COUNTY, COLORADO ATTEST: daifoj ..e4)%6k Weld County Clerk to the Board BY: AP Countorney Date of signature: 10/27/22 cc: HSD 10/29c/2Q EXCUSED Scott K. James, Chair MiL eman, Pro -T 2022-2926 HR0094 Conkvacf IDik1a3S4-t PRIVILEGED AND CONFIDENTIAL MEMORANDUM DATE: October 11, 2022 TO: Board of County Commissioners — Pass -Around FR: Jamie Ulrich, Director, Human Services RE: Family Unification Program Memorandum of Understanding Please review and indicate if you would like a work session prior to placing this item on the Board's agenda. Request Board Approval of the Department's Family Unification Program Memorandum of Understanding (MOU). The Family Unification Program (FUP) is administered by the Colorado Department of Local Affairs, Division of Housing (DOH) and North Range Behavioral Health. The program is supported by collaborating partner agencies including the Department and United Way of Weld County. The objective of the program is to offer support to current Child Welfare involved families and former Child Welfare youth in meeting basic housing needs as they transition out of the Child Welfare system and homelessness. There is no financial obligation associated with this MOU. The term of the MOU is date of execution through June 30, 2023. This MOU has been reviewed and approved by legal (C. Perry). I do not recommend a Work Session. I recommend approval of this MOU and authorize the Director of Human Services to sign. Approve Recommendation Perry L. Buck Mike Freeman, Pro-Tem Scott K. James, Chair Steve Moreno Lori Saine Schedule Work Session Other/Comments: Pass -Around Memorandum; October 11, 2022 - CMS ID 6384 PaaF.1 2022-2926 10/19 -i-k0f141 Memorandum of Understanding- Family Unification Program This Memorandum of Understanding (MOU) has been created and entered into by and between the following parties: Colorado Department of Local Affairs, Division of Housing (DOH) Acting as Public Housing Authority (PHA) 1313 Sherman St. Room 320 Denver, CO 80203 Weld County Department of Human Services Acting as Public Child Welfare Agency (PCWA) 315 N. 11th Ave. Bldg. B Greeley, CO 80632 North Range Behavioral Health Local Housing Provider Acting as PHA's Contractor (Contractor) 1306 11th Ave. Greeley, CO 80632 United Way of Weld County Collaborative Applicant for the Northern Colorado Continuum of Care Acting as Continuum of Care (CoC) 814 9th Street, Greeley, CO 80632 And if applicable: Community -Based Organization (CBO) Acting as Community Partner United Way of Weld County 814 9th St. Greeley, CO 80632 Family Unification Program Overview and Goals The Family Unification Program (FUP) is administered by PHA and the Contractor. FUP is supported by an expanding network of collaborating partner agencies, including PCWA, CoC, and CBO(s). The objective is to offer support to current child welfare involved families and former child welfare youth in meeting basic housing needs as they transition out of the child welfare system and homelessness. PHA partners with thousands of private landlords and just over 60 Housing Authorities and community -based service providers across the State to combine housing assistance with supportive services. Housing assistance is administered as a part of the federally funded Housing Choice Vouchers (HCV) program. Populations to Serve Youth: FUP currently provides 36 months of assistance through HCV to eligible youth who meet the following criteria at entry: 1. Youth must be between the ages of 18 through 24 (not yet 25). 2. Youth must have been in a foster care/child welfare placement for at least one night on or after their 16th birthday. 3. Youth must have ended placement or provide a letter from the referring child welfare agency stating that their placement will end within 90 days of the referral in accordance with their transition plan described in section 475(5)(H) of the Social Security Act. 4. Youth must have an active Case Management or Service Plan developed with the referring partner agency for a minimum of 18 months. 5. Youth must be eligible to receive assistance through HCV through the determination of the Contractor. 6. Youth must currently lack adequate housing. a. Lack of adequate housing includes living in substandard or dilapidated housing, being homeless, living in transitional housing, being displaced by domestic violence, living in an overcrowded unit, in imminent danger of losing housing, or living in housing not accessible due to the nature of a disability. Family: FUP currently provides a non -time limited voucher through HCV to eligible families who meet the following criteria at entry: 1. Families must be referred from the PCWA and be certified as a family for whom the lack of adequate housing is a primary factor in the imminent placement of the family's child (or children) in out -of -home care, or in the delay of discharge of a child (or children) to the family from out -of - home care. 2. Families must be eligible to receive assistance through HCV through the determination of the Contractor. Should the HUD regulations change regarding FUP criteria and/or duration the PHA, Contractor, and PCWA shall comply with new guidelines. Statement of Cooperation/Commitment All parties agree to cooperate with HUD by providing requested data to HUD or HUD -approved contractor delegated the responsibility of program evaluation and by following all evaluation protocols established by HUD or HUD -approved contractor, including possible random assignment procedures. 1. PHA, Contractor, and PCWA are committed to administering the program as described in this MOU and HUD NOFO for 2021- 2022 Fiscal Year. 2. CoC is committed to cooperating with and assisting the PHA and PCWA with referrals to the program. I. Services to Provide Organizations and agencies interested in referring eligible youth should read through the following services and responsibilities. Outlined services and responsibilities are required (by HUD) to be provided to youth/families utilizing a FUP voucher. If PCWA, the Contractor, and/or CBO can commit to the services and responsibilities outlined, please complete the information requested in Section VII, sign the MOU, and return to PHA. 1. To all FUP participants These supportive services may be provided by the Contractor, PCWA, or CBO. a. Housing search assistance: Youth/families will receive assistance to locate suitable housing (appropriate, affordable, and safe) that accepts the HCV (Section8), meets the payment standards/rent reasonableness established by PHA. Youth/families will also receive support and guidance as they meet with landlords/leasing offices to rent appropriate and eligible units. Assistance will be provided to youth/families through their lease -up process, including non -legal review of lease provisions (when a lease is provided) before the signature process at the leasing appointment. The PHA will provide technical assistance to the Contractor, PCWA, or CBO to help improve their housing search assistance tools when requested or data demonstrates a community need. b. Compliance: Provide advising (based on information provided to the participant during the initial tenant briefing) on compliance with rental lease requirements and with FUP HCV program participant requirements. c. Assurances: Providing such assurances to owners of rental property as are reasonable and necessary to assist PUP -eligible youth/families rent a unit with a FUP voucher. d. Financial assistance: Provide referrals to community, resources for financial assistance for security deposits, utility hook-up fees, and utility deposits. Financial assistance for these costs can be provided by or obtained through various community resources. e. Support at housing appointments: Attend initial lease -up with the Contractor to ensure the participant is fully informed of the lease requirements before lease signing. i. To accommodate all schedules, the Contractor will arrange an initial lease -up appointment with the Landlord first and then all relevant parties from the PCWA and Community Partner in an attempt to ensure attendance when available. ii. Attendance at annual recertification and special inspections are encouraged. f. Tenant briefing: Attend one (1) initial tenant briefing (either a training designed for referring partners/Case Managers or their youth's initial tenant briefing) to become familiar with the material presented to the youth regarding the FUP HCV program participant requirements. g. Support at participant conferences: Attend (in person or by phone) any participant conferences (typically scheduled when significant issues arise) that could result in eviction or termination from the voucher) for FUP youth participants. The Contractor will make every effort to schedule participant conferences around the Case Manager's availability. h. Coordinated Entry: All youth should be encouraged to complete the Housing Assessment for the community's Coordinated Entry Process. 2. Services to be provided to FUP Youth participants Services are to be provided to youth for a minimum of 18 months to FUP-eligible youth regardless of age. If the youth is not eligible to be served by PCWA or CBO because of age, other supports are required to be identified through the process detailed in sections III (bullet point #1) and VI (bullet point #4) of this MOU. a. Case management: A co -created case management or service plan will be developed by the Case Manager and the Contractor, PCWA, or CBO and the youth which may include all (but is not limited to) the following services: i. Basic life skills: information/counseling on money management, budgeting, use of credit, housekeeping, proper nutrition/meal preparation, utilizing public transportation, being a good neighbor, establishing healthy relationships, parenting, substance use/abuse, and accessing health care (e.g., doctors, Medicaid eligibility, medication, and mental and behavioral health services) and public/human services. ii. Educational advancement: information/counseling regarding attainment of high school or general equivalency diploma (GED), applying for and enrolling in post- secondary learning opportunities (technical/vocational, two & four-year college), and educational financing. Additional information/counseling about work ethic and attitude models may be provided to youth. iii. Job preparation and attainment: information/counseling on exploring potential careers, development of workforce skills, resume writing, applying for jobs, dressing for success, grooming habits, establishing good working relationships, and presenting a positive work ethic. iv. Community connections: facilitate introductions to various supportive community - based services, support connections to informal resources, help identify and support permanent family and/or community relationships and resources. FUP participants must demonstrate their commitment to the co -created service plan by signing their name and agreeing to attend counseling/training sessions and taking other actions as deemed appropriate to the youth's successful transition from the child welfare system. These supportive services may be provided by a variety of entities, such as the Chafee Program of PCWA, Contractor, CBO, workforce centers, mental health agencies, social services, and/or other youth -serving organizations. II. Term of services to be provided to FUP participants Organizations/agencies referring youth for the FUP HCV are asked to provide supportive services for a period not to exceed the duration of the voucher. 1. If the initial case management provided by PCWA/referring agency cannot continue for the duration of the voucher program or services end, written notification of the situation at hand will be submitted to the Contractor with notification of the termination of case management services. The PCWA, Contractor, and CBO, and youth will coordinate efforts to locate another available case management agency to take over FUP youth case management services for the duration of the voucher. 2. Youth non-compliance with PCWA, Contractor, or CBO case management or service delivery plan does not constitute a reason for discontinuance or termination of lease/housing. Please refer to the "Statement of Understanding" document for a listing of possible reasons for program termination. III. PHA Responsibilities The PHA is committing to perform the following responsibilities: 1. Amend the administrative plan in accordance with applicable program regulations and requirements, if needed. 2. Administer the vouchers in accordance with applicable program regulations and requirements. 3. Provide training to referring organization/agency staff on the PHA's HCV procedures. 4. Conduct regular meetings (at least quarterly) with all MOU partner organizations/agencies. 5. Comply with the provisions of this MOU. IV. Contractor Responsibilities In accordance with and in addition to its contracted responsibilities as the PHA's Contractor, Contractor will fulfill each of the following responsibilities: 1. Accept youth/families referred by the PCWA, CoC, and CBO for certification as eligible for the FUP. a. Determine if referred youth/ families are eligible for FUP assistance. 2. Determine, if possible, youth/families on the HCV waiting list are living in inadequate housing and may qualify for FUP; refer such applicants to CoC for eligibility determination and potential service delivery. 3. Provide housing services (tenant briefing, income calculation, Housing Inspections, etc.) to all youth/families that are selected for assistance. 4. Where applicable; the Contractor will update the Homeless Management Information Systems (HMIS) forms and database with information provided by the youth and the referring organization/agency. 5. Administer the voucher in accordance with applicable program regulations and requirements. 6. Attend regular (at least quarterly) meetings with all MOU partners. 7. Comply with the provisions of this MOU. V. PCWA Responsibilities The PCWA is committing to perform the following responsibilities: 1. Establish and implement a system to identify and verify the eligibility of FUP-eligible youth/families on their caseload or as referred by the Contractor. Identify a system to document eligibility to be stored in the tenant's file. a. For families, referrals should be made for priority families with an open case along with a substantiated report of child abuse and neglect, and whose children are already: i. in out -of -home care ii. at high risk for experiencing additional negative child welfare outcomes (e.g., long- term open cases, reentry to the child welfare system in the form of re -reports of abuse or neglect, and repeat open cases) iii. where housing assistance could help the parent(s) to stabilize and participate in any other services necessary for subsequent reunification. iv. Referrals should be made as soon as the family is identified and not only upon successful completion of other aspects of families' case management plans. b. For youth, this system should include youth who are between the ages of 18-24 (when possible) that are not currently within the agency's caseload. Most likely this will be in conjunction with CoC or another referring agency. c. Share the system with all MOU partners to ensure everyone is aware of the process in place and train MOU partners on PCWA's system. 2. Through the FUP application documents, provide written certification to the Contractor that a youth/family qualifies as FUP-eligible. 3. Commit sufficient staff resources to ensure that eligible youth/families are identified and determined eligible for referral in a timely manner. a. At a minimum, time should be set aside monthly to review current caseloads and determine eligibility for any referred family/youth from the CoC or other partner. 4. Commit sufficient staff resources to provide follow-up supportive services/case management to youth recipients after they lease a unit, documenting the source for funding for these services during the youth's eligibility. If youth becomes unable to receive services through your agency, documentation on attempts to find and connect youth to other services will be provided. a. This commitment must include a process to ensure that PCWA/CBO reviews their active FUP caseload regularly; documenting the date of all services provided as well as attempts to provide services for youth (include all attempts with non -compliant youth). b. A signed copy of the youth's case management/service plan, independent living plan, or Trails contact notes (Trails is a client/server-based statewide system that supports the workloads of caseworkers and administrators and includes information regarding intake, eligibility, resource management, court processing, case management, facilities management, financial management, etc.). i. Any significant changes that occur (as determined by the Case Manager, i.e.: accomplishments, crises, etc.) regarding the status of the youth should be reported to the Contractor in a timely manner, in writing via e-mail. 5. Attend regular meetings (at least quarterly) with all MOU partner organizations/agencies. 6. Comply with all provisions of this MOU. VI. CoC Responsibilities The CoC commits to perform the following responsibilities: 1. Integrate the prioritization and referral process for FUP-eligible youth into the CoC's Coordinated Entry Process. 2. Identify services to be provided using CoC program funds to youth/families who qualify for CoC program assistance. 3. Attend regular meetings (at least quarterly) with all MOU partner organizations/agencies. 4. Comply with all provisions of this MOU. VII. MOU Attachment: Referring Organization/Agency Description of Services Please attach a statement describing the services that will be provided by the PCWA, Contractor, or CBO: 1. The overall services offered by PCWA, Contractor, and/or Community Partner (please include service delivery county) 2. A description of the related case management services offered by PCWA, Contractor, and/or CBO for youth/families (as applicable). 3. How PCWA, Contractor, and/or CBO will deliver or arrange for each of the services to be provided to FUP participants for the duration of their FUP HCV (please address all items in Sections I, II & III) including an alternative agency in the event of age limits to accessing service provision. VIII. Provisions 1. PCWA, Contractor, and/or CBO's FUP contact/liaison and Case Managers confirm that none of the owners, agency staff, board members, board committee members, or any member of his/her family might benefit or appear to benefit personally or financially from any referrals made to the FUP HVC program, services provided, or any property leased. PCWA, Contractor, and/or CBO's contact/liaison and Case Managers should not accept any gift, entertainment, service, loan, or promise of future benefits from any FUP eligible youth, youth's family/friend, landlord, etc. unless the facts of such benefit, gift, service, or loan are disclosed to the Contractor and DOH in good faith. 2. PHA and Contractor, in their sole discretion, will determine the existence of a conflict of interest and may terminate the MOU in the event a conflict exists, after it has given the PCWA, CBO written notice describing the conflict. 3. PCWA, Contractor, and/or CBO's contact/liaison and/or Case Managers will not provide case management services to youth in apartments or homes privately owned, leased, or co- leased by Case Manager or any member of the PCWA, Contractor, and/or CBO's staff, family, board member or committee member. 4. If either party determines they can no longer provide the required services as outlined in this agreement, then either party shall give written notice of such intent at least 60 days before termination of the MOU. IX. Term of Agreement 1. This MOU shall be effective from the date last signed below and shall expire June 30th, 2023. 2. The Parties may renew this MOU in writing on July 1st, 2023 subject to mutual agreement. Each Party reserves the right to elect not to renew the MOU after the expiration of the current term. If any Party does not intend to renew the MOU, it shall give notice of such intent at least thirty (30) days before the expiration of the Agreement. X. Current Lead FUP Liaison 1. PHA: Brittany Wade, Homeless Programs Specialist: Office of Homeless Youth Services 2. Contractor: Larry Pottorff, Chief Executive Officer 3. PCWA: Jamie Ulrich, Director 4. CoC: Kelli Pryor, Director of the Northern Colorado CoC 5. CBO: Melanie Woolman, President and Chief Executive Officer MOU Signed By: ,4G si Geo��e Alison George Cdorado Department of Local Affairs, Division of Housing Anson Geroge (Oct 7, 22 22:46 MDT) Print Name Agency Name Signature Larry Pottorff North Range Behavioral Health LP°ta"4e Print Name Agency Name Signature 7awie Ut/ h Jamie Ulrich Weld County Department of Human Services Jamie Ulrich (Oct 19, 2022 1419 MDT) Print Name Agency Name Signature Kelii Pryor United Way of Weld County Ad4P ". Print Name Agency Name Signature Melanie Woolman United Way of Weld County Nda"Ce wi,d, "` Print Name ATTEST: Weld C.0 ty Clerk tote Bo Agency Name BY: Deputy C , Oct 7, 2022 Date Sep 19, 2022 Date Oct 19, 2022 Date Sep 16, 2022 Date Sep 16, 2022 Signature Date BOARD OF COUNTY COMMISSIONERS WELD COUNTY, COLORADO Mike Freeman, Pro-Tem OCT 1 9 2022 SIGNATURE REQUESTED: FUP MOU 2022 (f) - updated Final Audit Report 2022-10-07 Created: 2022-09-16 By: Alison Pegg (apegg@co.weld.co.us) Status: Signed Transaction ID: CBJCHBCAABAAgaPvkiuLyjsrVSp-EB7RxahERW9o3v8m "SIGNATURE REQUESTED: FUP MOU 2022 (f) - updated" Hist ory in Document created by Alison Pegg (apegg@co.weld.co.us) 2022-09-16 - 4:59:51 PM GMT- IP address: 204.133.39.9 7e Document emailed to alison.george@state.co.us for signature 2022-09-16 - 5:02:27 PM GMT y Document emailed to Kelli Pryor (kpryor@unitedway-weld.org) for signature 2022-09-16 - 5:02:27 PM GMT 2. Document emailed to Larry Pottorff (larry.pottorff@northrange.org) for signature 2022-09-16 - 5:02:27 PM GMT D70 Document emailed to Melanie Woolman (mwoolman@unitedway-weld.org) for signature 2022-09-16 - 5:02:27 PM GMT t Email viewed by Kelli Pryor (kpryor@unitedway-weld.org) 2022-09-16 - 5:04:19 PM GMT- IP address: 43.252.30.204 da Document e -signed by Kelli Pryor (kpryor@unitedway-weld.org) Signature Date: 2022-09-16 - 5:04:44 PM GMT - Time Source: server- IP address: 38.15.43.196 In Email viewed by Melanie Woolman (mwoolman@unitedway-weld.org) 2022-09-16 - 5:26:33 PM GMT- IP address: 152.39.171.60 .54 Document e -signed by Melanie Woolman (mwoolman@unitedway-weld.org) Signature Date: 2022-09-16 - 5:26:47 PM GMT - Time Source: server- IP address: 173.14.18.225 t Email viewed by Larry Pottorff (larry.pottorff@northrange.org) 2022-09-16 - 6:20:14 PM GMT- IP address: 172.226.136.24 Powered by Adobe Acrobat Sign t Email viewed by alison.george@state.co.us 2022-09-19 - 5:26:52 PM GMT- IP address: 66.249.84.146 t Email viewed by Larry Pottorff (larry.pottorff@northrange.org) 2022-09-19 - 5:30:28 PM GMT- IP address: 172.226.87.96 6® Document e -signed by Larry Pottorff (larry.pottorff@northrange.org) Signature Date: 2022-09-20 - 3:05:27 AM GMT - Time Source: server- IP address: 174.216.151.139 t Email viewed by alison.george@state.co.us 2022-09-22 - 6:46:22 PM GMT- IP address: 74.125.212.194 t Email viewed by alison.george@state.co.us 2022-09-25 - 5:07:40 PM GMT- IP address: 74.125.212.206 t Email viewed by alison.george@state.co.us 2022-09-28 - 5:39:26 PM GMT- IP address: 74.125.212.206 ,t Email viewed by alison.george@state.co.us 2022-10-01 - 5:14:22 PM GMT- IP address: 74.125.212.206 t Email viewed by alison.george@state.co.us 2022-10-04 - 6:01:07 PM GMT- IP address: 74.125.212.206 e Email viewed by alison.george@state.co.us 2022-10-07 - 6:31:08 PM GMT- IP address: 74.125.212.207 4 Signer alison.george@state.co.us entered name at signing as Alison George 2022-10-07 - 6:46:46 PM GMT- IP address: 67.176.4.172 dj Document e -signed by Alison George (alison.george@state.co.us) Signature Date: 2022-10-07 - 6:46:47 PM GMT - Time Source: server- IP address: 67.176.4.172 © Agreement completed. 2022-10-07 - 6:46:47 PM GMT Powered by Adobe Acrobat Sign Contract Form New Contract Request Entity inforrna Entity Name* COLORADO DEPARTMENT OF LOCAL AFFAIRS Entity ID* 8000031©4 Contract Name* COLORADO DEPARTMENT OF LOCAL AFFAIRS (FAMILY UNIFICATION PROGRAM (FUP) MEMORANDUM OF UNDERSTANDING) Contract Status CTB REVIEW ❑ New Entity? Contract ID 6384 Contract Lead* APEGG Contract Lead Email apegg8weldgov. com: cobbx xlkAweldgov.com Parent Contract ID Requires Board Approval YES Department Project # Contract Description* NEW MOU, TERM: DATE OF EXECUTION THROUGH(UNE 30, 2023. NO COST. PURPOSE: ASSISTING FORMER CHILD WELFARE YOUTH IN MEETING BASIC HOUSING NEEDS. Contract Description 2 PA IS ROUTING THROUGH THE NORMAL PROCESS ETA TO CTB 1013:22. Contract Type. AGREEMENT , Amount* $0.00 Renewable* YES Automatic Renewal Grant Department HUMAN SERVICES Department Email CM - H umanService s=ttweldgov.co Department Head Email CM-HumanServices- DeptHead=0weldgov.com County Attorney GENERAL COUNTY ATTORNEY EMAIL County Attorney Email CM- COU NTYATTORN EY8WELDG OV,COM Requested BOCC Agenda Date* 10,.19,,2022 Due Date 10/15:2022 Will a work session with BOCC be required?* NO Does Contract require Purchasing Dept. to be included? If this is a renewal enter previous Contract ID If this is part of a NSA enter MA Contract ID Note: the Previous Contract Number and Master Services Agreement Number should be left blank if those contracts are not in OnBase Contract Dates Effective Date Review Date" 05;01;2023 Renewal Date" 06/30'2023 Termination Notice Period Uintac Conta nfo Contact Name Purchasing Approval Proc Department Head JAMIE ULRICH DH Approved Date 10112:2022 BOCC Approved BQCC Signed Date BOCC Agent 10119/2022 Originator APEGG ion Contact Type Committed Delivery Date Expiration Date Contact Emai Finance Approver CHERYL PATTELLI Contact Phone 1 Purchasing Approved Date Legal Counsel BRUCE BARKER Contact Phone 2 Finance Approved Date Legal Counsel Approved Date 10,13/2022 10'17 2022 Tyler Ref # AG 101922 Hello