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Home My WebLink About20222312.tiffCon-kvac4-tA 7Z25 PRIVILEGED AND CONFIDENTIAL MEMORANDUM DATE: July 18, 2023 TO: Board of County Commissioners — Pass -Around FR: Jamie Ulrich, Director, Human Services RE: Voiance Language Services Amendment #1 Please review and indicate if you would like a work session prior to placing this item on the Board's agenda. Request Board Approval of Voiance Language Services Amendment #1. The Department entered into an Agreement with Voiance Language Services for Language Interpretation Services on August 10, 2022, known to the Board as Tyler ID 2022-2312. This Agreement is now being amended to extend term dates and to make changes to the Professional Services Agreement, paragraph 8. Subcontractors, to allow for independent interpreter contractors to provide services under this agreement. This requested change has been reviewed and approved by Legal (B. Howell). The term of this agreement is August 1, 2023 through July 31, 2024 and may be extended annually upon written agreement of both parties. I do not recommend a Work Session. I recommend approval of this Agreement Amendment #1 and authorize the Chair to sign. Perry L. Buck, Pro -Tern Mike Freeman, Chair Scott K. James Kevin D. Ross Lori Saine Approve Schedule Recommendation Work Session Other/Comments: Pass -Around Memorandum; July 18, 2023 - CMS ID (Not in 7225) Page 1 (1* --0) 7/a4/a3 20ZZ-2312, AGREEMENT AMENDMENT BETWEEN THE WELD COUNTY DEPARTMENT OF HUMAN SERVICES AND VOIANCE LANGUAGE SERVICES, y�LLC This Agreement Amendment, made and entered into Z q`' • , ,day of 2023 by and between the Board of Weld County Commissioners, on behalf of the Weld County Department of Human Services, hereinafter referred to as the "Department", and Voiance Language Services, hereinafter referred to as the "Contractor". WHEREAS the parties entered into an Agreement for Translation and Interpretation Services, (the "Original Agreement") identified by the Weld County Clerk to the Board of County Commissioners as document No. 2022-2312, approved on August 10, 2022. WHEREAS the parties hereby agree to amend the term of the Original Agreement in accordance with the terms of the Original Agreement and any previously adopted amendment, which is incorporated by reference herein, as well as the terms provided herein. NOW THEREFORE, in consideration of the premises, the parties hereto covenant and agree as follows: • The Original Agreement will end on July 31, 2023. • This Amendment, together with the Original Agreement, constitutes the entire understanding between the parties. The following additional changes are hereby made to the current Agreement as of August 1, 2023: 1. Term This Agreement is being renewed for the second year, for the period of August 1, 2023 through July 31, 2024. 2. The Professional Services Agreement is hereby amended as follows: 8. Subcontractors Contractor acknowledges that County has entered into this Agreement in reliance upon the particular reputation and expertise of Contractor. The County consents to the Contractor's business model for this unique type of agreement as detailed in the following Contractor's description of services. For interpretation language services, our large-scale contact centers are at the core of our business model. Contractor controls every aspect of the business with their nine contact centers and over 1,400 employee interpreters to facilitate the best customer outcomes. The majority of contractor's calls are routed to employee interpreters assigned to one of the nine large-scale contact centers or dedicated video remote ASL contact center. For calls of lesser diffusion and on -site interpretation, contractor draws from their pool of independent interpreter contractors. Contractor shall not enter into any other subcontractor agreements outside of this business model, for the completion of this Project without the County's prior written consent, which may be withheld in County's sole discretion. All other terms and conditions of the Original Agreement remain unchanged. ATTEST: BY: IN WITNESS WHEREOF, the parties hereto have duly executed the Agreement as of the day, month, and year first above written. vk COUNTY: BOARD OF COUNTY COMMISSIONERS WELD COUNTY, COLORADO to the Board 14 1 Deputy Cler I. the oard140.0.ft Mike Freeman, Chair JUL 2 4 2023 ance Language Services, LLC 50 East Elvira Road, Suite 132 ucson, Arizona 85756 7I3e�gboYow By: Blhegbo ow (Jul 11, 20231511 PD, Best Ihegborow, Senior Vice President "111'"23Date: 0200202 SIGNATURE REQUESTED: Weld/Voiance Language Services, LLC Amendment #1 Final Audit Report 2023-07-11 Created: 2023-07-11 By: Windy Luna (wluna@co.weld.co.us) Status: Signed Transaction ID: CBJCHBCAABAAjD_-WS8XJeUoc6aXy596yuo7GP0fh9IU "SIGNATURE REQUESTED: Weld/Voiance Language Services, LLC Amendment #1" History ,t Document created by Windy Luna (wluna@co.weld.co.us) 2023-07-11 - 9:59:59 PM GMT Document emailed to bihegborow@cyracom.com for signature 2023-07-11 - 10:00:32 PM GMT t Email viewed by bihegborow@cyracom.com 2023-07-11 - 10:01:46 PM GMT tab Signer bihegborow@cyracom.com entered name at signing as Blhegborow 2023-07-11 - 10:11:24 PM GMT csa Document e -signed by Blhegborow (bihegborow@cyracom.com) Signature Date: 2023-07-11 - 10:11:26 PM GMT - Time Source: server 0 Agreement completed. 2023-07-11 - 10:11:26 PM GMT Powered by Adobe Acrobat Sign Contract Form New Contract Request Entity Information Entity Name. Entity ID VOIANCE LANGUAGE SERVICES LLC 4.00036477.5 Contract Name VOIANCE LANGUAGE SERVICES, LLC AMENDMENT 41 Contract Status CTB REVIEW ❑ New Entity? Contract ID 7225 Contract Lead. WLUNA Contract Lead Email wlunagweldgov.corn,cobbx xlkigweldgov.com Parent Contract ID 20222312 Requires Board Approval YES Department Project # Contract Description * VOIANCE LANGUAGE SERVICES, LLC PROFESSIONAL SERVICES AGREEMENT AMENDMENT P1, TERM: AUGUST 1, 2023 THROUGH JULY 31, 2024. Contract Description 2 PA ROUTING THROUGH NORMAL PROCESS. ETA TO CTB 07,= 2012023. Contract Type. AMENDMENT Amount* $0.00 Renewable. NO Automatic Renewal Grant IGA Department HUMAN SERVICES Department Email CM- HumanServices Yweldgov.co rn Department Head Email CM-HurnanServices- DeptHeadWweldgov.com County Attorney GENERAL COUNTY ATTORNEY EMAIL County Attorney Email CM- COUNTYATTORNEY AWELDG OV.COM Requested 80CC Agenda Date. 07.26,2023 Due Date 07`22,2023 Will a work session with BOCC be required?* NO Does Contract require Purchasing Dept. to be included? If this is a renewal enter previous Contract ID If this is part of a MSA enter MSA Contract ID Note the Previous Contract Number and Master Services Agreement. Number should be left blank if those contracts are not in Onlase Contract Dates Effective Date Review Date* 05/31,2024 Renewal Date Termination Notice Period Contact Information Conta Contact. Name Purchasing Purchasing Approver Approval Process Department Head JAMIE ULRICH DH Approved Date 07(12 2023 Final Approval BOCC Approved BOCC Signed Date BOCC Agenda. Date 07',`24='2023 Originator WLUNA Contact Type Committed Delivery Date Contact Email Finance Approver CHERYL PATTELLI Expiration Date* 07;31;2024 Contact Phone I Purchasing Approved Date Finance Approved Date 0,7;13; 2023 Tyler lief # AG 072423 Legal Counsel BYRON HOWELL Contact Phone 2 Legal Counsel Approved Date 07:1 3"202 3 RESOLUTION RE: APPROVE AGREEMENT FOR PROFESSIONAL SERVICES FOR TRANSLATION AND INTERPRETATION AND AUTHORIZE CHAIR TO SIGN - CYRACOM INTERNATIONAL, INC., DBA VOIANCE LANGUAGE SERVICES, LLC WHEREAS, the Board of County Commissioners of Weld County, Colorado, pursuant to Colorado statute and the Weld County Home Rule Charter, is vested with the authority of administering the affairs of Weld County, Colorado, and WHEREAS, the Board has been presented with an Agreement for Professional Services for Translation and Interpretation between the County of Weld, State of Colorado, by and through the Board of County Commissioners of Weld County, on behalf of the Department of Human Services, and CyraCom International, Inc., dba Voiance Language Services, LLC, commencing August 1, 2022, and ending July 31, 2023, with further terms and conditions being as stated in said agreement, and WHEREAS, after review, the Board deems it advisable to approve said agreement, a copy of which is attached hereto and incorporated herein by reference. NOW, THEREFORE, BE IT RESOLVED by the Board of County Commissioners of Weld County, Colorado, that the Agreement for Professional Services for Translation and Interpretation between the County of Weld, State of Colorado, by and through the Board of County Commissioners of Weld County, on behalf of the Department of Human Services, and CyraCom International, Inc., dba Voiance Language Services, LLC, be, and hereby is, approved. BE IT FURTHER RESOLVED by the Board that the Chair be, and hereby is, authorized to sign said agreement. The above and foregoing Resolution was, on motion duly made and seconded, adopted by the following vote on the 10th day of August, A.D., 2022, nunc pro tunc August 1, 2022. BOARD OF COUNTY COMMISSIONERS WELD, COUNTY, COLORADO ATTEST: dithio Weld County Clerk to the Board BY:050011-n1 Deputy Clerk to the AP"%►' EDA County Attorney Date of signature: qq1 7-- K. James, Chair an, Pro -T Perry L Bu Steve Moreno Lori S cc:t-ESD 1/30 /22 2022-2312 HR0094 Cori-Ivac4 M O «8' PRIVILEGED AND CONFIDENTIAL MEMORANDUM DATE: July 19, 2022 TO: Board of County Commissioners — Pass -Around FR: Jamie Ulrich, Director, Human Services RE: Translation and Interpretation Professional Services Agreement With CyraCom International Inc., dba Voiance Language Services, LLC Please review and indicate if you would like a work session prior to placing this item on the Board's agenda. Request Board Approval of the Department's Translation and Interpretation Professional Services Agreement with CryaCom International Inc., dba Voiance Language Services, LLC. The Department of Human Services (DHS) currently contracts with this provider to provide phone interpretation, video interpretation, written translation, and in -person interpretations services. The original 2019 contract allowed for three additional years for renewals and is now expiring on July 31, 2022. The Department is seeking to enter into a new contract with this vendor for translation, interpretation services. The term of the new contract will be from August 1, 2022 to July 31, 2023 and can be extended annually upon written agreement by both parties. The rates for these services are outlined as follows: 1. Telephonic Interpretation Service Rates: • $0.70 per minute for Spanish interpretation. • $0.74 per minute for all other languages supporting 200+ languages. 2. Video Remote Interpretation Service Rates: • $0.74 per minute for 30 most common spoken languages. • $1.25 per minute for American Sign Language (ASL). 3. Document Translation Service Rates: Translation rates will be dependent on the specific project and will be charged per -word or per -document. 4. On-site/In-person Interpretation Service Rates: Pricing and Fees.: Charges for Face -to -Face Interpreting: Category I: Spanish $90.00 per hour 2 hour minimum Category II: Arabic, Russian, Korean, Vietnamese, $95.00 per hour 2 hour minimum Cantonese, Mandarin, Portuguese Category Ill: All other less common languages $110.00 per hour 2 hour minimum Category IV: ASL $125.00 per hour 2 hour minimum Pass -Around Memorandum; July 19, 2022 - CMS 6138 Page 1 2022-2312 x/10 0- 09 (i PRIVILEGED AND CONFIDENTIAL 5. Additional Rates: (As outlined below under Pricing) • $10.00 monthly minimum service fee. • $0.05 per minute Third Party calling. • $0.50 per minute Live Operator assisted calls. I do not recommend a Work Session. I recommend approval of this Agreement and authorize the Chair to sign. Approve Schedule Recommendation Work Session Other/Comments: Perry L. Buck Mike Freeman, Pro-Tem Scott K. James, Chair Steve Moreno Lori Saine CA4 Pass -Around Memorandum; July 19, 2022 — CMS 6138 Page 2 WELD COUNTY AGREEMENT FOR PROFESSIONAL SERVICES BETWEEN WELD COUNTY AND VOIANCE LANGUAGE SERVICES, LLC. THIS AGREEMENT is made and entered into this ( (, day of , 2022, by and between the County of Weld, a body corporate and politic of the State of Colorado, by a through its Board of County Commissioners, whose address is 1150 "O" Street, Greeley, Colorado 80631 hereinafter referred to as "County," and Voiance Language Services, LLC., who whose address is 2650 East Elvira Road, Suite 132, Tucson, Arizona 85756, hereinafter referred to as "Contractor". WHEREAS, County desires to retain Contractor as an Independent Contractor to perform services as more particularly set forth below; and WHEREAS, Contractor has the ability, qualifications, and time available to timely perform the services, and is willing to perform the services according to the terms of this Agreement. WHEREAS, Contractor is authorized to do business in the State of Colorado and has the time, skill, expertise, and experience necessary to provide the services as set forth below; NOW, THEREFORE, in consideration of the mutual promises and covenants contained herein, the parties hereto agree as follows: 1. Introduction. The terms of this Agreement are contained in the terms recited in this document and in Exhibit A, Scope of Services and Exhibit B, Rate Schedule, which forms an integral part of this Agreement. Exhibits A and B are specifically incorporated herein by this reference. 2. Service or Work. Contractor agrees to provide the materials, equipment and/or products necessary for the outlined Scope of Work and further agrees to diligently provide all services and labor, as set forth in Exhibits A and B. 3. Term. The term of this Agreement shall be from August 1, 2022, through July 31, 2023, or Contractor's completion of the responsibilities described in Exhibit A. This Agreement may be extended annually upon written agreement of both parties. 4. Termination. County has the right to terminate this Agreement, with or without cause on thirty (30) days written notice. Furthermore, this Agreement may be terminated at any time without notice upon a material breach of the terms of the Agreement. 5. Extension or Modification. Any amendments or modifications to this agreement shall be in writing signed by both parties. No additional services or work performed by Contractor shall be the basis for additional compensation unless and until Contractor has obtained written authorization and acknowledgement by County for such additional services. 6. Compensation/Contract Amount. County agrees to pay an amount no greater than stated in Exhibit B, Rate Schedule for the term of this Agreement, as set forth in Paragraph 3. County agrees to pay Contractor through an invoice process during the course of this Agreement in accordance with the Rate Schedule as described in Exhibit B. Contractor agrees to submit invoices which detail the work completed by Contractor. The County will review each invoice and if it agrees Contractor has completed the invoiced items to the County's satisfaction, it will remit 1 payment to Contractor. Contractor agrees to work within the confines of the Scope of Services outlined in Exhibit A. County will not withhold any taxes from monies paid to the Contractor hereunder and Contractor agrees to be solely responsible for the accurate reporting and payment of any taxes related to payments made pursuant to the terms of this Agreement. 7. Independent Contractor. Contractor agrees that it is an independent Contractor and that Contractor's officers, agents or employees will not become employees of County, nor entitled to any employee benefits from County as a result of the execution of this Agreement. Contractor shall perform its duties hereunder as an independent Contractor. Contractor shall be solely responsible for its acts and those of its agents and employees for all acts performed pursuant to this Agreement. Contractor, its employees and agents are not entitled to unemployment insurance or workers' compensation benefits through County and County shall not pay for or otherwise provide such coverage for Contractor or any of its agents or employees. Unemployment insurance benefits will be available to Contractor and its employees and agents only if such coverage is made available by Contractor or a third party. Contractor shall pay when due all applicable employment taxes and income taxes and local head taxes (if applicable) incurred pursuant to this Agreement. 8. Subcontractors. Contractor acknowledges that County has entered into this Agreement in reliance upon the particular reputation and expertise of Contractor. Contractor shall not enter into any subcontractor agreements for the completion of this Project without County's prior written consent, which may be withheld in County's sole discretion. 9. Ownership. All work and information obtained by Contractor under this Agreement or individual work order shall become or remain (as applicable), the property of County. 10. Confidentiality. Contractor agrees to keep confidential all of County's confidential information. Contractor agrees not to sell, assign, distribute, or disclose any such confidential information to any other person or entity without seeking written permission from the County. Contractor agrees to advise its employees, agents, and consultants, of the confidential and proprietary nature of this confidential information and of the restrictions imposed by this agreement. 11. Warranty. Contractor warrants that the services performed under this Agreement will be performed in a manner consistent with the standards governing such services and the provisions of this Agreement. Contractor further represents and warrants that all services shall be performed by qualified personnel in a professional and workmanlike manner, consistent with industry standards, and that all services will conform to applicable specifications. 12. Acceptance of Services Not a Waiver. In no event shall any action by County hereunder constitute or be construed to be a waiver by County of any breach of this Agreement or default which may then exist on the part of Contractor. Acceptance by the County of, or payment for, the services completed under this Agreement shall not be construed as a waiver of any of the County's rights under this Agreement or under the law generally. 13. Insurance and Indemnification. Contractor shall procure at least the minimum amount of automobile liability insurance required by the State of Colorado for the use of any personal vehicle. Proof of said automobile liability insurance shall be provided to County prior to the performance of any services under this Agreement. 14. Professional Liability (Errors and Omissions Liability). The policy shall cover professional misconduct or lack of ordinary skill for those positions defined in the Scope of Services of this contract. Contractor shall maintain limits for all claims covering wrongful acts, errors and/or omissions, including design errors, if 2 applicable, for damage sustained by reason of or in the course of operations under this Contract resulting from professional services. In the event that the professional liability insurance required by this Contract is written on a claims -made basis, Contractor warrants that any retroactive date under the policy shall precede the effective date of this Contract; and that either continuous coverage will be maintained or an extended discovery period will be exercised for a period of two (2) years beginning at the time work under this Contract is completed. Minimum Limits: Per Loss Aggregate $ 1,000,000 $ 2,000,000 15. Indemnity. The Contractor shall defend, indemnify and hold harmless County, its officers, agents, and employees, from and against injury, loss damage, liability, suits, actions, or claims of any type or character arising out of the work done in fulfillment of the terms of this Contract or on account of any act, claim or amount arising or recovered under workers' compensation law or arising out of the failure of the Contractor to conform to any statutes, ordinances, regulation, law or court decree. 16. Non -Assignment. Contractor may not assign or transfer this Agreement or any interest therein or claim thereunder, without the prior written approval of County. 17. Interruptions. Neither party to this Agreement shall be liable to the other for delays in delivery or failure to deliver or otherwise to perform any obligation under this Agreement, where such failure is due to any cause beyond its reasonable control, including but not limited to Acts of God, fires, strikes, war, flood, earthquakes or Governmental actions. 18. Compliance with Law. Contractor shall strictly comply with all applicable federal and State laws, rules and regulations in effect or hereafter established, including without limitation, laws applicable to discrimination and unfair employment practices. 19. Non -Exclusive Agreement. This Agreement is nonexclusive, and County may engage or use other Contractors or persons to perform services of the same or similar nature. 20. Entire Agreement/Modifications. This Agreement including the Exhibits attached hereto and incorporated herein, contains the entire agreement between the parties with respect to the subject matter contained in this Agreement. This instrument supersedes all prior negotiations, representations, and understandings or agreements with respect to the subject matter contained in this Agreement. This Agreement may be changed or supplemented only by a written instrument signed by both patties. 21. Fund Availability. Financial obligations of the County payable after the current fiscal year are contingent upon funds for that purpose being appropriated, budgeted and otherwise made available. Execution of this Agreement by County does not create an obligation on the part of County to expend funds not otherwise appropriated in each succeeding year. 22. Employee Financial Interest/Conflict of Interest — C.R.S. §§24-18-201 et seq. and §24-50-507. The signatories to this Agreement state that to their knowledge, no employee of Weld County has any personal or beneficial interest whatsoever in the service or property which is the subject matter of this Agreement. 23. Severability. If any term or condition of this Agreement shall be held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, this Agreement shall be construed and enforced without such provision, to the extent that this Agreement is then capable of execution within the original intent of the parties. 3 24. Governmental Immunity. No term or condition of this contract shall be construed or interpreted as a waiver, express or implied, of any of the immunities, rights, benefits, protections or other provisions, of the Colorado Governmental Immunity Act §§24-10-101 et seq., as applicable now or hereafter amended. 25. Force Majeure. Neither the Contractor nor the County shall be liable for any delay in, or failure of performance of, any covenant or promise contained in this Agreement, nor shall any delay or failure constitute default or give rise to any liability for damages if, and only to extent that, such delay or failure is caused by "force majeure." As used in this Agreement, "force majeure" means acts of God, acts of the public enemy, unusually severe weather, fires, floods, epidemics, quarantines, strikes, labor disputes and freight embargoes, to the extent such events were not the result of, or were not aggravated by, the acts or omissions of the non- performing or delayed party. 26. No Third -Party Beneficiary. It is expressly understood and agreed that the enforcement of the terms and conditions of this Agreement, and all rights of action relating to such enforcement, shall be strictly reserved to the undersigned parties and nothing in this Agreement shall give or allow any claim or right of action whatsoever by any other person not included in this Agreement. It is the express intention of the undersigned parties that any entity other than the undersigned parties receiving services or benefits under this Agreement shall be an incidental beneficiary only. 27. Board of County Commissioners of Weld County Approval. This Agreement shall not be valid until it has been approved by the Board of County Commissioners of Weld County, Colorado or its designee. 28. Choice of Law/Jurisdiction. Colorado law, and rules and regulations established pursuant thereto, shall be applied in the interpretation, execution, and enforcement of this Agreement. Any provision included or incorporated herein by reference which conflicts with said laws, rules and/or regulations shall be null and void. In the event of a legal dispute between the parties, Contractor agrees that the Weld County District Court shall have exclusive jurisdiction to resolve said dispute. 29. Public Employment Retirement Program. Contractor is responsible for notifying Weld County of any previous participation in the Colorado Public Employee Retirement Program. Contractor must notify Weld county of the most recent employment for a PERA contributing employer. 30. Public Contracts for Services C.R.S. §8-17.5-101. Contractor certifies, warrants, and agrees that it does not knowingly employ or contract with an illegal alien who will perform work under this contract. Contractor will confirm the employment eligibility of all employees who are newly hired for employment in the United States to perform work under this Agreement, through participation in the E -Verify program or the State of Colorado program established pursuant to C.R.S. §8-17.5-102(5)(c). Contractor shall not knowingly employ or contract with an illegal alien to perform work under this Agreement or enter into a contract with a subcontractor that fails to certify with Contractor that the subcontractor shall not knowingly employ or contract with an illegal alien to perform work under this Agreement. Contractor shall not use E -Verify Program or State of Colorado program procedures to undertake pre -employment screening or job applicants while this Agreement is being performed. If Contractor obtains actual knowledge that a subcontractor performing work under the public contract for services knowingly employs or contracts with an illegal alien Contractor shall notify the subcontractor and County within three (3) days that Contractor has actual knowledge that a subcontractor is employing or contracting with an illegal alien and shall terminate the subcontract if a subcontractor does not stop employing or contracting with the illegal alien within three (3) days of receiving notice. Contractor shall not terminate the contract if within three days the subcontractor provides information to establish that the subcontractor has not knowingly employed or contracted with an illegal alien. Contractor shall comply with reasonable requests made in the course of an investigation, undertaken pursuant to C.R.S. §8-17.5-102(5), by the Colorado Department of Labor and Employment. If Contractor participates in the State of Colorado program, Contractor shall, within twenty days after hiring a new employee to perform work under the contract, affirm that Contractor has examined the legal 4 work status of such employee, retained file copies of the documents, and not altered or falsified the identification documents for such employees. Contractor shall deliver to County, a written notarized affirmation that it has examined the legal work status of such employee and shall comply with all of the other requirements of the State of Colorado program. If Contractor fails to comply with any requirement of this provision or of C.R.S. §8-17.5- 101 et seq., County, may terminate this Agreement for breach, and if so terminated, Contractor shall be liable for actual and consequential damages. Except where exempted by federal law and except as provided in C.R.S. § 24-76.5-103(3), if Contractor receives federal or state funds under the contract, Contractor must confirm that any individual natural person eighteen (18) years of age or older is lawfully present in the United States pursuant to C.R.S. § 24-76.5-103(4), if such individual applies for public benefits provided under the contract. If Contractor operates as a sole proprietor, it hereby swears or affirms under penalty of perjury that it: (a) is a citizen of the United States or is otherwise lawfully present in the United States pursuant to federal law, (b) shall produce one of the forms of identification required by C.R.S. § 24-76.5-101, et seq., and (c) shall produce one of the forms of identification required by C.R.S. § 24- 76.5-103 prior to the effective date of the contract. 31. Acknowledgment. County and Contractor acknowledge that each has read this Agreement, understands it and agrees to be bound by its terms. Both parties further agree that this Agreement, with the attached Exhibits A and B, is the complete and exclusive statement of agreement between the parties and supersedes all proposals or prior agreements, oral or written, and any other communications between the parties relating to the subject matter of this Agreement. IN WITNESS WHEREOF, the parties hereto have duly executed the Agreement as of the day, month, and year first above written. COUNTY: ATTEST: dderittA) JC/40;ok BY: BOARD OF COUNTY COMMISSIONERS Clerk to the Boar WE COUNTY, COLORADO Deputy Cl •' k to i' B • rt, �� Scb�E K. James, Chair CONTRACTOR: AUG 1 0 2022 Voiance Language Services, LLC. 2650 East Elvira Road, Suite 132 Tucson, Arizona 85756 S/h&qbo`ow By, Bihegbo ow (Aug 3, 202210, PDT) Best Ihegborow, Vice President Date: Aug 3, 2022 5 oZoaa- 013(2 EXHIBIT A - SCOPE OF SERVICES I. Overview Contractor shall provide 24 hour, 7 (seven) days a week, 365 days per year language interpretation and translation services to the authorized users of the County. These services will be provided in multiple formats, to include phone, video, written, and in- person/on-site. II. Requirements The following requirements shall apply to all services: 1. Contractor must be HIPAA compliant at all times. 2. Contractor shall be in complete compliance with all regulations governed by the Consumer Financial Protection Bureau. 3. Contractor shall meet with appropriate personnel from the County (either in person or electronically) to establish direct phone numbers for services. These phone numbers may be separated according to the specific divisions within the County. Prior to implementation, Contractor shall confirm the number setup with appropriate personnel from the County. If the establishment of the phone numbers needs adjustment to properly meet the needs of the County, Contractor shall work to meet the needs anytime throughout the duration of the agreement. 4. Telephone services shall not require additional equipment other than the use of a standard landline phone and/or a cell phone. 5. Video services shall not require additional equipment other than the use of any Android and/or iOS operating device and an internet connection. 6. All services shall be free from any disruptive background noise. 7. Contractor shall maintain or reduce call connection time averages in compliance with industry standards. 8. Contractor shall provide a monthly report of average time, minimum time, and maximum time that calls were in queue for all divisions of the County. 9. Contractor shall provide a monthly report of average length of time required to process calls, as well as the minimum and maximum length of time required to process calls. 10. Contractor shall retain accurate call logs, which contain the following information at a minimum. These call log records shall be accessible either on demand via an email request from the County, or available online. The details included in the call logs shall include: a. Call date b. Call duration c. Connection wait time d. Division/account of the County which initiated the call e. Language of service provided f. Total cost of the call All records shall be held for the duration of this contract, and for one year thereafter. EXHIBIT A - SCOPE OF SERVICES 11. Contractor shall retain accurate logs of in -person services, which contain the following information at a minimum. These log records shall be accessible either on demand via an email request from the County, or available online. The details included in the logs shall include: a. In -person meeting date b. In -person meeting duration c. Division/account of the County which initiated the meeting d. Language of service provided e. Total cost of the meeting All records shall be held for the duration of this contract, and for one year thereafter. III. Service Types County intends to contract for the following service types: 1. Phone Interpretation: three-way calling between interpreter, an English-speaking County staff member, and the County's non-English speaking client. 2. Video Interpretation: video chat that mirrors the details of phone interpretation with the added visual aspect. This service includes access to American Sign Language (ASL). 3. Written Translation: Translation of written materials, software, websites, and other media. 4. In -person Interpretation: Interpreter shall be on -site to meet with an English-speaking County staff member, and the County's non-English speaking client. In conjunction with the requirements and service types listed above, Contractor agrees to provide all quality level of services as communicated in the Contractor's proposal included in Exhibit A — Scope of Services and Exhibit B — Rate Schedule, listed in the following pages. IV. On -site Interpretation Services Contractor shall provide on -site interpretation services in the languages specified below. Contractor shall provide such services only at the Weld County Department of Human (WCDHS) Services buildings. Either party may withhold approval of any facility location at that party's sole and absolute discretion. 1. Languages available: • Category I: Spanish • Category II: Arabic, Russian, Korean, Vietnamese, Cantonese, Mandarin, Portuguese • Category III: All other less common languages • Category IV: ASL EXHIBIT A - SCOPE OF SERVICES 2. Cancellation: a. County shall cancel any confirmed appointment no later than 24 hours prior to the appointment. b. Any assignment not cancelled 24 hours prior to the scheduled appointment time will be billed in full for the 2 (two) hour minimum. 3. Transportation fees and/or reimbursement requirements: a. Out-of-pocket expenses and/or transportation costs are not included in this fee schedule and will be billed at cost, or at the current government mileage rate, whichever is the lesser amount. 4. Approved Venues: a. Contractor shall provide on -site interpretation services only at the WCDHS buildings. 5. Scheduling: Example 1, Distinct Appointments: Contractor shall provide an on -site interpreter according to the following schedule: Language Spanish Date 18 April, 2013 Time 10:30AM Expected Duration 3 hours Location 2650 E. Elvira, Tucson, Arizona Language Mandarin Date 19 April, 2013 Time 10:30AM Expected Duration 2.5 hours Location 2650 E. Elvira, Tucson, Arizona EXHIBIT A - SCOPE OF SERVICES Example 2, Recurring Appointments Contractor shall provide an on -site interpreter according to the following schedule Language Spanish Dates Every Wednesday and Friday Time 10 30AM Expected Duration 3 hours per session Location 2650 E Elvira, Tucson, Arizona Example 3, Time -to -Time Appointments County shall schedule on -site interpretation appointments from time to time as the need arises County shall contact Client Services at 1-800-481-3289 and provide the start time of the appointment and the expected duration Where County requests an interpreter at least 48 hour prior to the desired appointment, Contractor shall confirm or decline the request within 24 hours of the time that County made the request Where County requests an interpreter less than 48 hours prior to the desired appointment, Contractor shall confirm or decline the request as soon as possible Weld Co Dept. Human Svs. Lesley ••• Contract Management and Compliance Supervisor cobbxxlk@weldgov.com • 1 400-6512 Interpretation and Translation Services June 13, 2022 Bill Martin CyraCom Language Services, LLC. Senior • • 1 E. Elvira Road, 1) 573-2367 Tucs• A. AZ 85756 bmartin@voiance.com•• cyracom TERNATIONAL INC EXHIBIT A - SCOPE OF SERVICES ryracom How Interpretation Should Be What Makes Us and Our Language Services the Right Choice CyraCom is The leading provider of language services. Providing the best language services is a complex formula, and CyraCom considers every piece of the equation: quality, availability, security, speed and accessibility, and client support. We currently have eight secure contact centers in the United States with an average of 350 employee interpreters and translators working at each location. why Choose CyraCom We hold contracts with some of the top industy organizations: 5 of the top 10 Banks 4 of the top 10 Auto Insurers agencies in 5 of the top 5 Metro Areas V We operate 24/7/365 with over 200 languages V We are able to uphold high standards of data security, PCI compliance and HIPAA compliance, and our operations have been awarded multiple ISO accrediations for security and quality V We conduct extensive, instructor -led interpreter training and frequent quality monitoring for standardized interpretation quality Employee Interpreters & Our Contact Centers CyraCom has eight brick -and -mortar contact centers in the continental United States, with an average of over 350 W2 employee interpreters working at eacn one. W2 employees receive a regular wage, benefits, initial ano ongoing twining, and a work schedule. Our workforce management, interpreter supervisors, client services representatives, and quality monitoring specialists also work in our brick -and -mortar centers. Along vvith our account managers and implementation specialists, over 90% of these positions started as employee interpreters and were able to grow and advance their careers at CyraCom. We currently have centers in: 9 Phoenix, AZ 9 Las Cruces, NM 9 Tucson, AZ (2 locations) Learn more a' www.cyracom.com 02' CyraCom. Ail Rtgnts Reserved. 9 Houston, TX 9 Tampa, FL 9 Cherry Hill, NJ 9 Queens, \Y 9001:2015. 13485:2016 13611:2014. 17100:2015 27001:2013 EXHIBIT A - SCOPE OF SERVICES cyracom Services Overview CyraCom provides a comprehensive portfolio of language services. Video Interpretation • . Phone Interpretation Phone *interpretation is a three-way call between your staff member, a person who does not speak Enc ish well, and a CyraCom professional interpreter. Your staff can quickly and easily connect to one of CyraCom's trained, qualified employee interpreters. We bill by the minute, operate 24/7/365, and support hundreds of languages. Video interpretation is a video call to a remote professional interpreter to help an in -person staff member communicate with a person who does not speak English well. Video interpretation brings your staff and customers "face-to-face" with qualified, professional interpreters, available in more than 25 commonly requested languages, including American Sign Language. 1ff� CyraCom offers a package deal for phone and video interpretation - access both rkWij services for the same low, per -minute price for spoken languages. Translation & Localization We can help you cross cultural and linguistic barriers by providing written information in the language of your customers. Our professional linguists provide translation and localization services that are secure and cost- effective in over 300 languages. Learn more at www.cyracom.com All CyraCom translation and localization services include: • A secure Translation Portal for your projects • Potential for cost savings through our Translation Memory database • A high quality translation process with checks and balances 9001:2015 • 13485:2016 13611:2014 • 17100:2015 27001:2013 EXHIBIT A - SCOPE OF SERVICES On -Site Interpretation On -site interpretation is when a professional interpreter travels to your location to help communication between your staff member and a person wl^o doesn't speak English well. Our on -site interpretation is available in many cities across the US. CyraCom will partner with you to determine your on -site needs and create a customized solution. About CyraCom Interpreter Assessment & Development Make sure that your staff are legally qualified to interpret by properly vetting and documenting their skills with CyraCom's assessments and development program. Our profession- al team will help you assess and/or develop the interpreter skills or your staff interpreters, dual -role bilingual emoloyees, or other bilingual professionals. Our language proficiency assessment is available in over 45 languages, and our interpreter skills assessment is available in over 20. CyraCom is a language services leader that provides interpretation and translation services to thousands of organizations across the US and worldwide. Providing the best language services is a complex formula, and CyraCom considers every piece of the equation: quality, availability, security, speed and accessibility, and client support. We currently have eight secure contact centers in the United States with an average of 350 employee interpreters and translators working at each location. To find out more about our trained, employee interpreters and ISO -accredited contact center operations, please visit cyracom.com. Learn more at www.cyracom.com • , n; ,O O. 1S W • .qa 7 5 , 201 00 9001:2015 • 13485:2016 13611:2014. 17100:2015 27001:2013 EXHIBIT A - SCOPE OF SERVICES cyracom Phone Interpretation Phone interpretation is a three-way call between your staff member, a person who does not speak English well, and a CyraCom professional interpreter. Services Available 24/7/365 CyraCom makes it easy and cost-effective to reach a qualified interpreter around the clock for hundreds of languages. We support over 200 languages and operate 24/7/365. All spoken languages are available at the same price. We offer a variety o` access and equipment options, including any telephone, our interpreter app for tablets ano mcbile, our website, and our optional dual handset phones. Speed & Connection Process Connect almost immediately: You can choose from multiple speed-cial call flows to remove time-consuming steps, such as entering account numbers, PINS, or language codes. Our system bypasses operators, which many of our competitors rely on to take down information and then manually route you to an interpreter queue, adding minutes to what should be an easy connection. Interactive Voice Response •.. ... Speed -Dial, IVR Auto -account Say language Connect rapidly to answers instantly. authentication. needed. an interpreter. .1 _? 711 0' Ent 9001:2015 • 13485:2016 13611:2014.17100:2015 27001:2013 Quality EXHIBIT A - SCOPE OF SERVICES Trained, Professional Employee Interpreters Our employee interpreters complete extensive interpreter training before taking calls. They're consistently monitored for quality and receive continuing education throughout their employment with CyraCom. Most of our competitors rely primarily on independent contractors, who cannot be scheduled lawully We can meet client demand quickly because our on -site workforce management creates and adjusts work schedules for our employee interpreters. Data Security Our interpreter contact centers are HIPAA accredited and PCI compliant. We also meet several international standards for quality processes and hold the following ISO accreditations: 13485:2016 SO Quality Medical Device Translation, Quality Management Systems, and Regulatory Requirements Invoices & Reports are Easy & Clear Invoices are easy to read, itemized, and specific so you know what you're paying for. You can track and monitor your usage data in near -real- time. Our reporting capabilities let you break down the data into over a dozen different data points, such as by departments, staff, anc language. Learn more at www.cyracom.com Guidelines for Community Interpreting CyraCom's employee interpreter contact center in Houston, TX Information Security Management Translation Services Quality Management in Phone Interpretation, Video Remote Services, American Sign Language, and Language Assessment and Training OPI Invoice Detail CUSTOMER INVOICE. INVOICE DATE. BIWNG START BUJ NG END Line No. 10000 Cyraeorr Sampe 111113 9.'302019 911/2019 9/30/2019 Type Opt 123456789 Sample Account 1111 Clinic Name A 911.19626:38 AM 191112019 7:05:16 AM 9/12019 12:30'06 PM 01512019 2:14:33 PM 9/152019 3:35:40 PM 9/18+2019 3:49:14 PM 6,252019 4:4132 PM 1111 Clinic Nacre A 1567 Clinic Name B 9/12019 6 26:38 AM 9/112019 7.06:18 AM 9' 1.2019 1230:08 PM 9/S'2019214:33 PM 9/1012019 3:49-14 PM 9/12/2019 3:18.50 PM 9/18/2019 2:14:33 PM 9/18/2019 3:4914 PM 9/205'2'019 3:19-50 PM 9/21/2019 3:27:44 PM 9e23x'2019 3:35:40 X141 942412019 3:1950 PM W25/2019 4:43.32 PM 1567 Clinic Name B 123456789 Sample Account Customer Uescnption Over the phone interpretation 5- spar esh Spanish Sparvsh Hindi Spanish Spanish Swahili Mandarin Spareish Spanish Spanish Spantsh Spanish Spanish Amharic (Ethiopia) Sp.3ntsh Spanish Armenian Rate Quantity Amount 17.00 194 $382 00 InterpreterNdo AM Rate Minutes Amount 06X19O5 5558189512 52.00 14 528 00 292131 5x581ce4E2 $200 11 $2200 203788 5558178513 5200 5 51000 290830 5558189512 5200 5 510.00 202512 5558195462 $2.00 5 510.00 062455 5558176513 5200 15 530.00 291250 M581895.12 V 00 3 36 00 32-00 Se $116.00 Interpreter%) AN Rate Minutes Amount 291846 5`58189512 $2 00 6 51200 060099 5558195482 5200 16 53100 0681344 358178513 52.00 8 $18.00 290238 5558199512 5200 5 510.00 068927 558195482 S2 00 2 54.00 519820 5658176513 52.00 23 5.43.00 292119 5558189512 52.00 1 52.00 295050 5568196492 $200 21 54200 202180 5558178513 52 00 13 52600 088734 555818012 5200 21 542.00 292157 5558195462 $2 00 9 $18.00 2..80439 55C5817►3513 52.00 8 516.00 0&x2523 5568189512 S2 00 3 56 00 S2 00 136 $272.00 $200 194 5388.00 9001:2015 • 13485:2016 13611:2014 • 17100:2015 27001:2013 EXHIBIT A - SCOPE OF SERVICES i • Video Interpretation cyracom 'J tF,1J AA Video interpretation is a video call to a remote professional interpreter to help an in -person employee communicate with a person who does not speak English well. "ICS Two Services, One Price Phone & Video Interpretation Cost shouldn't dictate the way you would like to interact with the limited -English proficient population. hat's why we offer our video interpretation service for spoken languages at the same price as our phone interpretation service. The CyraCom Employee Model How we pass cost savings onto you {Xcyracorn \se. All of our video interpreters for spoken languages co-r-plete the same training, work in the same or ces, and receive the same benefits as our over -the -phone employee interpreters. It doesn't cost us more to tra n and employ our video interpreters, so we don't believe in charging you more just to mat: h the VRI rates cf our competitors. CyraCom's employee interpreters receive extensive instructor -led initial traininc and continue to receive training throughout their employment. Employees also complete training and follow CyraCom's policies and procedures to comply with HIPAA regulations and data security and confidentiality best practices. Languages Ollered CyraCom offers video interpretation in over 25 languages. We orovide video interpretation services for most common languages 24/7/365, including Spanish and American Sign Lancuage (ASL): t-\rrSigh Language Amharic Arabic Armenian Brazilian Portuguese Burmese Cantonese Dar' (Afghanistan' Korean Mandarin Nepali Polish usstar" Somali S33nish Swahili Urdu 'ietramesn CyraCom's ASL interpreters are compliant with the ADA and Section 504 of the Rehabilitation Act and maintain certification through the Registry of Interpreters for the Deaf (R D) or the Board for Evaluation of Interpreters (BEI). Learn more at www.cyracom.com 9001:2015 • 13485:2016 13611:2014 • 17100:2015 27001:2013 EXHIBIT A - SCOPE OF SERVICES ConnectThrough the Interpreter A Gp Your staff can reach CyyaCom's phone and video interpretation services from many different devices —including equipment that your organization already has, such as laptops, tablets, or mobile phones. Our services are available through our web portal or our free -to -download mobile app, the Interpreter App, available via Google Play or Apple. There are no limits to how many devices you can connect to our app, and no licenses. Learn mote t t www.cyracom.com R gfts Reserved giale Customizable Interpreter App for Your Organization 72 720 a video calling Interpreter name and ID shown during each call Sea Schedules for language availability SS• ••• Call history O pf . ____ f Genoer preference for interareters New hold video and music A customizable favorites menu for your organization's top language neecs 9001:2015 • 13485:2016 13611:2014. 17100:2015 27001:2013 EXHIBIT A - SCOPE OF SERVICES CyraCom's Trained Employee Interpreters its SO cyracom N i IRNAi IUNAL, Our employee interpreters complete extensive interpreter training before taking calls. They're consistently monitored for quality and receive continuing education throughout their employment with CyraCom. The CyraCom Difterence Most interpretation companies run on an independent contractor " 099 model because it is often less expensive and includes fewer legal responsibilities. But this also means that each self-employed interpreter's skills and abilities vary, and interpretation companies are legally prohibited from providing compulsory training to help them improve. We try to hire W2 employee interpreters instead of relying on self-employed, 1099 independent contractors, so we are lawfully able to train our employee interpreters to our standards and help them continue to improve with ongoinc training. Interpreter Recruitment All our employee inTerpreters are first vetted, screened, and tested for bilingualism. We recruit interpreter candidates who received a high-school diploma or equivalent, and then they are screened by an interview, a three-part language assessment, and an OIG / GSA exclusion check and F -Verify background check. About CyraCom's Interpreter Training Program CyraCom's operations, including employee interpreter training, conform to the International Organization for Standardization's (ISO) 13611:2014 community interpreting guidelines and are accredited under the ISO 9001:2015 standard for Quality Management Systems. 9001:2015 Quality Management in Phone Interpretation, Video Remote Services, American Sign Language and Language Assessment and Training 13611:2014 Guidelines for Community Interpreting CyraCom's interpreter training program adheres to standards and guidance from: • the National Council or Interpreting in Health Care • the International Medical Interpreters Association • the Certification Commission for Healthcare Interpreters, and more Learn more at www.cyracom.com (c) 2021 CyraCom. All Rights Reserved. CyraCom Interpreters after graduating from training 9001:2015 • 13485:2016 13611:2014. 17100:2015 Inter EXHIBIT A - SCOPE OF SERVICES oreter Traininc Course cyracom We prepare our employee interpreters for first-day competency with our interpreter training program. Dedicated training teams of qualified instructors, training assistants, and interpreter coaches lead our instructor -led training programs. Interpreters actively participate in hands-on, learning activities, skits, and breakout sessions with increasing complexity. During our extensive training program, an in -person instructor teaches our interpreter candicates interpretation best practices, protocols, and vocabulary reviews for a variety of industries, ncluding healthcare, finance, insurance, utilities, legal, 9-1-1, and hospitality. Quality Monitoring CyraCom monitors our interpreters to meet your organization's high standards and strict regu ations. Interpreter monitoring methods include checking for: V Interpreting proficiency V Language proficiency V Essential protocols and best practices If an interpreter fails to meet quality expectations, CyraCom will begin corrective steps including coaching and retraining. In addition to quality monitoring, CyraCom supports our interpreters throughout their employment by providing ongoing professional development training. 9001:2015. 134852016 13611:2014. 17100:2015 27001:2013 EXHIBIT A - SCOPE OF SERVICES *cyracom GoLive with CyraCom CyraCom's implementation specialists work with new clients to set up interpretation service, identify access points, and provide staff training and support materials. GoLive aims to make implementation: ySMOOTH Our team has helped helped thousands of clients switch FAST FREE We strive to minimize the time $ Weprovide implementation p you spend transitioning support at no additional cost Some language services "solutions"arrive in a box, leaving you to figure out setup, training, and rollout unaided. But interpretation services aren't effective unless they're implemented correctly. A Worry -free Switch by our GoLive Team Every year, our GoLive Team helps hundreds of new clients switch to CyraCom, free of charge. If you have a large organization that needs help wit implementation, we send our staff of experienced implementation specialists to you for support. If you are a smaller organization, we help onboard you remotely. Our GoLive Team can take on the bulk of the responsibilities: purchasing, training, ongoing maintenance, support, and more. An Implementation Director will serve as your project manager for the transition. CyraCom I 1eps You GoLive in Three Easy Steps: Step 1 Consultation & Planning • Typically two weeks prior to implementation • Determine current needs • Identify areas for improvement • Explore best practices • Create project plar • Confirm departments nvolved • Estimate frequency and access methods www.cyracor.com Step 2 Location Assessment & Rollout • The implementation period • Evaluate needs throughout all locations • Identify best areas for equipment • Gather stakeholder feedback • Program access methods • Implement equipment • Distribute service access instructions & support materials • Conduct staff training Step 3 Ongoing Support • Post -implementation • Stay in touch • Track successes and areas for improvement • Provide ongoing training • Access to special events 4001:2015. 13485:2016 13611:2014. 17100:2015 27001:2013 EXHIBIT A - SCOPE OF SERVICES cyracom Translation & Localization Connect with Your Customers through the Translated Written Word 3ypass cultural and lincuistic barriers by providing written information in the language of your customers. Our professional linguists offer translation and localization services that are secure and cost-effective in over 300 languages. A G Document Translation, Website and Software Desktop Publishing, Validation Localization [If • • • •• • • •• •• •f II • •4 11• Subtitles, Voiceover, Braille, Large Print, 508, Closed Captioning Transcreation, Readability A Secure Translation Portal The traditional :ranslation industry practice is to email and download files onto translators' individual computers. CyraCom's Translation Portal helps to mitigate that security risk. After cur clients upload all their 'Iles to our Portal, our qualified linguists will then translate, edit, and proofread projects within our secure system: there is no need to download documents onto their personal computers, and the completed translation exists only in the Portal. The Translation Portal also lets clients seamlessly track where their documents are in the translation process. Clients can review, leave feedback, and download all previously completed projects. Translation Memory for Cost Savings CyraCom uses a Translation Memory database for each client that stores the translations for words, phrases, sentences, or paragraphs fr3m previous projects. When a client submits a new project, the Translation Vemory scans it for any repeat translations. We don't charge full price for previously translated text, and we pass the savings on to you. CyraCom can also create a Translation Vemory database for an entire organization that can be used across all locations. This keeps translations standardized for the organization and prevents documents from being individually translated by each location, further reducing costs. A High -Quality Translation Process with Checks and Balances Our in-depth :ranslation and review process includes multiple qualified linguists and a project manager working on and reviewing each translation project. Step 1: Evaluating your project A project manager evaluates your project for any potential linguistic or cultural concerns and then recommends a timeline and plan. Learn more at www.cyracom.com Step 2: Translation, Editing, and Proofing sSubject-matter-expert linguists Afill translate, edit, and proofread your project. The project manager will also review the project to make its consistent with the client's style guide. Step 3: Client Review CyraCom submits a final draft to clients for review, approval, and any feedback before publication. Step 4: Closure l {there is feedback, we make the final edits and then deliver the final version to the client. Then the translations are stored in our Translation Memory software for future client projects. 9001:2015. 13485:2016 13611:2014. 17100:2015 27001:2013 EXHIBIT A - SCOPE OF SERVICES On Site Interpretation ,cyracom On -site interpretation is when a professional interpreter travels to your location to help communication between your staff member and a person who doesn't speak English well. On -site interpretation with CyraCom is available in many cities across the US. CyraCom will partner with you to determine your on -site needs and create a customized solution. If on -site interpreters are not available in your area, CyraCom can provide phone or video interpretation services in over 20C languages. On -site interpreters typically bill by the hour. Some Conversations Should Take Place In -Person Sometimes a more personal touch is needed when it comes to ycur interactions with your customers. Some scenarios where on -site interpreters may be the most appropriate choice include: • Conversations with small children, people with Alzheimer's or dementia, and anyone else who may struggle to recognize that a voice on the phone or a face on the screen is their interpreter. • For situations that are intensely personal or sensitive. • Conversations involving many participants where a remote interpreter may have difficulty tracking and relaying who is speaking. Qualified, Experienced Interpreters VVhen contracting on -site interpreters, CyraCom gives preference to interpreters who have at least two years of experience and have degrees in interpretation. All on -site interpreters with CyraCom pass an assessment that tests their bilingualism, interpreter proficiency, and knowledge of interpreter protocols, ethics, and best practices. Candidates must pass this assessment with the equivalent of a "Level 3 — Professional Working Proficiency"on the Interagency Language Roundtable (ILR) scale before moving on to the orientation. Our American Sign Language interpreters are compliant with the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, and are nationally certified (RID or BEI). Once certified, ASL interpreters must maintain their certification througn continuing education by completing specific interpretation training courses. Learn more at www.cyracom.com ©© 2021 CyraCom. AO Rights Reserved. EXHIBIT A - SCOPE OF SERVICES User -Friendly Schedulinc Portal The CyraCom On -site Scheduling Portal allows you to schedule on -site CyraCom interpreters directly and includes many features, such as: NagInt A calendar view of appointments SCHEDULE ACCOUNTING Automatic notifications and updates TOOLS AND SETTINGS Ability to add notes for any specia requirements jcyracom Status updates SWIM Reporting features Ltri. *.7-3 a Today Schedule Approve F+nd interpreter request assignment c May 2020 Su 1vMo Tu Me Th Fr Sa 2 3 4 10 11 17 18 24 25 31 5 6 12 13 19 20 26 77 1 7 8 9 14 15 16 21 22 23 28 29 30 Total assignments: '2 June 2020 u Mo Tu We Th Fr Sa 2 7 8 9 14 15 16 21 22 23 28 29 30 3 4 5 0 11 12 '7 18 19 24 25 26 Total assignments* 2 Month January Year 6 13 20 27 v Learn more at www.cyracom.com 'C) 2021 CyraCom. All Rlgh:s Reserved. 29 MAY 2070 4 9:00 am 10:00 arr 1100 am 12:00 • Pm 4 TOTAL R 101826 DART ABC Healthcare 9 1234 Arizona Ave Washington, DC Services for John Smith JOHN FEKRAT (MR.) 0 OPEN 930 am 330 Request Edit Rescfeaule Clone Journai 1 NO INTERPRETER 101790 PORTUGUESE W1820 PERSIAN ABC Healthcare 9 1234 Arizona Ave Washington, DC Cancel 0 REQUIRES _ APPROVAL 915 am 2.00 930 am ? 3.30 c May 202D Su IM Tu °wo Tn r- Sa 5 6 7 8 4 12 13 IA 15 16 3 4 10 11 ACCCAA-TING TOOLS AND SETTINGS Appreve Frio 'ewe=r ass.grurnr'r • t7 18 24 25 '0 21 22 23 26 ® 28 29 30 Total assIgnrrcnts 12 .-r Sc Mo T, 14 21 2 1 2 8 9 15 16 22 23 7 Vs to Fr S. 3 4 5 6 10 n 12 13 17 28 t9 20 24 25 26 27 Total astAgnments 2 SHOW CALENDAR aetails request SCHEDULE INTERPRETER ACCOUNT LANGUAGES ASSIGNMENT DATE 1 CANCELLED IBC Healthcare r v:: c.r_t us? v Table view APPOINTMENT TYPE • Rush O ErtiorgrIty Speca; START TIME TImf ZONE AND DST ESTIMATED LENGTH VFE; . ;91.7f TERS ' ERPRETER GENDER AN IPM Eastern Tltne Zone v: U No DST C j Observe OST V terrace on\ ce,"4e prt!errec • •\'Kra+ Mae pttlerre0 Male prey 9001:2015. 13485:2016 13611:2014 • 17100:2015 27001:2013 Quality EXHIBIT A - SCOPE OF SERVICES Interpreter Assessment & Development yracom CyraCom can help you assess or develop your staff interpreters, dual -role bilingual employees, or other bilingual professionals. If Your Staff Does Any Interpreting, You Need to Know They're Qualified It's a good idea to invest in assessment and development to verify your bilingual staff's fluency and qualifications to help e nsure customer satisfaction. Our assessment and development programs will help you properly vet and document your e mployees' skills. Interpreter Assessments Language Proficiency Assessment Available in over 45 Languages This assessment tests how well a candidate speaks their secondary language. CyraCom designed this assessment u sing the standards established by the Interagency Language Roundtable (ILR), a US federal organization that coordinates and shares information about language -related activities. It tests a candidate's: • Grammar • Vocabulary • Pronunciation • Fluency corn.corn Reserved. • Cultural Appropriateness & Functional Expertise • Strategies We recommend this assessment for: • Interpreters • Current and prospective employees • Bilingual staff 9001:2015.13485:2016 13611:2014 • 17100:2015 27001:2013 EXHIBIT A - SCOPE OF SERVICES Interpreter Skills Assessment Available in over 20 Languages Our Interpreter Skills Assessment tests how well a candidate can interpret between their two working languages. It also assesses their vocabulary knowledge The test takes 20-40 minutes over the phone and covers: A Interpretation from English into the target language, and interpretation from the target language into English Vocabulary in both languages Interpreter Develo Gment Interpreter Skills Development Course his development course teaches participants effective interpretation techniques. We send a CyraCom trainer to your location for a three-day, in -person, 24 -hour course that covers: • Interpreter ethics, standards, and protocols • Session management techniques • Cultural responsiveness • Avoiding common interpretation errors • Professional development resources • Terminology • Short-term memory and notetaking skills Participants who complete this course successfully will be able to apply the ethics, standards, and protocols whenever they are needed to interpret between customers and staff. Learn more at www.cyracom.com We recommend this assessment for: • Interpreters • Current and prospective employees • Bilingual staff We recommenc • Interpreters • Bilingual staff this course for: 9001:2015 • 13485:2016 13611:2014 • 17100:2015 27001:2013 EXHIBIT A - SCOPE OF SERVICES cyracom a:hi`1A1'IONAL, ISO & CDPR Compliance The International Organization for Standardization (ISO) is an independent international organization that develops and publishes standards to support innovation and provide solutions to global challenges. Third parties have audited CyraCom for the following ISO standards: 9001:2015 Quality Quality Management in Phone Interpretation, Video Remote Services, American Sign Language. and Language Assessment and Training ISO 9001:2015 - Quality Management Systems CyraLom was the first major phone interpretation provider to earn the ISO 9001 certification, which accredits organizations for implementing and maintaining quality standards. ISO 27001:2013 - Information Security Management This certification verifies that CyraCom's .nformation security management system has been developed to meet the international standards of preserving the privacy and security of information through a risk management process. CyraCorr was the first US -based language services provider to obtain the certification. 17100:2015 Quality Lsomieraisoiro) Translation Services ISO 17100:2015 - Translation Services 27001:2013 Quality Information Security Management CyraCom received accreditation for translation services through ISO 17100:2015, which is considered the current industry standard for translation process quality. ISO 13485:2016 - Medical Device Translation CyraCom successfully completed a third -party audit, including the demonstration of a quality management system that meets customer and regulatory requirements, to accredit our company for medical device translation. 13611:2014 Guidelines for Community Interpreting 13485:2016 Quality Medical Device Translation, Quality Management Systems, and Requirements for Regulatory Purposes ISO 13611:2014 - Guidelines for Community Interpreting CyraCom follows the recommendations established under this ISO guidance document for community interpreting standards, which outlines the general principles and practices to ensure quality professional interpreting services. CyraCom also regularly hosts third -party audits of our centers to ensure they comply with security and confidentiality protocols, consumer privacy laws, and other regulations. In addition, CyraCom is Payment Card Industry (PCI) certified. Learn more at www.cyracom.com O 2020 CyraCom. All Rights Reserved. 9001:2015 • 13485:2016 13611:2014. 17100:2015 27001:2013 EXHIBIT A - SCOPE OF SERVICES How we follow General Data Protection Regulation (GDPR) standards n 044 Information Security & Privacy Program As part of our security program, we conduct an Annual Risk Assessment and Business Impact Assessment to guard our clients against possible privacy exposures. CyraCom documents and regularly updates responsible business practices to comply with relevant laws and regulations, and we offer a privacy policy that is transparent and easy to understand. Phone and Video Interpretation Our employee interpreters are not able to record, store, or transmit information while providing services. CyraCom provides regular security -raining and reminders to all employees. Translation and Localization CyraCom orovides secure data flows within our Translation Portal. All translation data during the project is kept within our secure portal, eliminating potential security risk from email transmissions or downloads. Clients also have the right to object to data processinc Erasure and Encry ation ror the provision of most services, CyraCom does not obtain, record, or store client data. However, there may be times when client data may be retained. We encrypt this data at the host level in alignment with OWASP Standards. All data backups are also encrypted with restricted access. In addition, CyraCom regularly conducts internal and external audits of its network security. If a client no longer desires information to be stored by CyraCorr, they have the ability to request erasure of any personal information related to the client. Learn more at www.cyracom.com 2021 CyraCom. All Rights Reserved. 9001:2015 • 13485:2016 13611:2014. 17100:2015 27001:2013 EXHIBIT A - SCOPE OF SERVICES 1:H �a corn HIPAA-Compliant Services & Contact Centers CyraCom helps to promote compliance with HIPAA and other privacy rules throuch initial and annual compliance training, internal and external audits, and internal controls. We also operate the most extensive network of HIPAA- compliant, US -based contact centers in the industry. Security & Privacy Protection CyraCom documents HIPAA privacy rules and other regulations regarding data security and privacy in our Employee Handbook and Information Confidentiality Agreement, vvhich employees are required to rev.ew and sign. Violation of HIPAA is subject to corrective action up to termination and legal action. We protect your organization's privacy with several measures, including but not I'mited to: Clean desk audits Prohibition of cell phones on the call floor Annual compliance retraining Continual CCTV recording of the cull floor Workforce Management Policies CyraCom maintains policies and procedures that comply vvith the HIPAA administrative controls for workforce management, including but not limited to: Awareness training V/orkforce physical and technical access control Workforce clearance procedures and pre- employment verifications Learn more at www.cyracom.com 0 Training and security reminders Sanction policies for violations up to and including termination Computers configured to prevent data uploads, storage, and access to non-white listed websites and outside e-mail allienmain Use of white boards for note taking (hardcopy notes are prohibited) EXHIBIT A - SCOPE OF SERVICES Employee Interpreter Training CyraCom requires our interpreters to: • CompleTe HIPAA, Confidentiality and Ethics, and Information Security Awareness training both at hire and annually • Sign an Information Confidentiality Agreement and • follow protocols of confidentiality during every call Treat all information learned during the course of their interpreting duties as confidential, and inform the client and non-English speaker of this fact at the inception of each call This training is a critical part of CyraCom's interpreter training course. Translation & Localization Compliance CyraCom's translation services also comply with all HIPAA regulations. VVe require our translators to use our secure translation portal to ensure data security and confidentiality. Our translators transfer all translation data within the portal, which remains on our secure server in our US data center. Crii,:CCAt U: Pc, ii?t Job: 60161/EN n ES/5/2 Instructions 'NT, in le bejrk or1Nf1nryi In ?'1D Received Files I ' nnr tC <•d•Dore..10O Detn'ered Fief Notes for Project Manager Cowry Mit toes feu:e ^eeL :AI the •sane Translator's secure project management portal Learn more at www.cyracom.com .0 2021 CyraCom. All Rights Reserved. tivoiarrs Man Oat S :-:el2J►V:_ Sur sect eel WA Drab Autrey ) iize Q'A'it Inpral Mans 9001:2015 • 13485:2016 13611:2014 • 17100:2015 27001:2013 EXHIBIT A - SCOPE OF SERVICES J.Cyra com Account Support CyraCom is more than a vendor we are your partner for language services. We provide you with a dedicated Account Manager and our 24/7/365 Client Services Team, who will assist and advise you throughout your partnership with us. .° i4 Dec icated Account Manac er Your Account Vanager will help ma<e sure that you are using our services efficiently and recommend improvements to your organization's language programs. Your Account Vanager has years of experience and knowledge to bring to your orcanization: our Account Management staff has an average tenure with CyraCom of ten years. Some of the ways they help you include: • Assessing your language services needs • Providing support and solutions • Monitoring account activity • Proactively recommending improvements Account Manac ement Portal Assisting with repowng • Conducting regular client meetings and account reviews • Answering questions and requests Our Account Management Portal makes it easy to track usage and monitor budget forecasting. CyraCom's Portal offers a variety of features and reports, including but not limited to: • Unlimited, Free Access to Portal There are no hidden fees and you can create and pull reports and invoices when and as you need them. • Call Analysis Tool - Combine and study multiple reports such as: Usage by Language or Department • Call Details by Department or Time • Customer Defined User Groups - Your organization can control who has access to your oortal, allowinc cor greater security and efficient collaboration between departments. • Transparency in Billing - We want you to spend your time helping customers rather than poring over invoices, so we provide transparent, itemized, and easy -to --read invoices. These are sent regularly and available via the Account Vanagement Portal, makinc it easy for you to confirm that you're paying only what you owe. charge via our Toll -Free Number, Email, Feedback Submission Page, or Online Chat from any client support webpage. Client Services Representatives are trained to handle a variety of support areas, including IT issues, determining a customer's language, or recording feedback about your experiences. EXHIBIT B - RATE SCHEDULE I Overview Contractor shall invoice the County based on the rates set forth in this contract, according to the specific services used Contractor shall provide the County monthly invoices with associated call detail report statements within one week of the end of the month II Monthly Invoice Details Monthly invoices should include the following details 1 Date of invoice 2 Using division and phone number used (determined after working with the County to identify division specific numbers) 3 Date of individual calls, duration of calls, and the name of the County staff member 4 Rate for each call 5 Language provided 6 Sum total for each invoice III Rates The County will only pay for the number of minutes used, no matter the format of service provided 1 Telephonic Interpretation Service Rates (As outlined below under Pricing) © $0 70 per minute for Spanish interpretation O $0 74 per minute for all other languages supporting 200+ languages Telephonic Interpretation services are available 24/7/365 2 Video Remote Interpretation Service Rates (As outlined below under Pricing) ® $0 74 per minute for 30 most common spoken languages ® $1 25 per minute for American Sign Language (ASL) Video Remote Interpretation services are available 24/7/365 3 Document Translation Service Rates Translation rates will be dependent on the specific project and will be charged per - word or per -document (As outlined below under Translation and Localization) 4 On-site/In-person Interpretation Service Rates Pricing and Fees*: Charges for Face -to -Face Interpreting: Category I Spanish $90.00 per hour 2 hour minimum Category II Arabic, Russian, Korean, $95.00 per hour 2 hour minimum Vietnamese, Cantonese, Mandarin, Portuguese Category III All other less common languages $110.00 per hour 2 hour minimum Category IV ASL $125.00 per hour 2 hour minimum EXHIBIT B — RATE SCHEDULE 5 Additional Rates (As outlined below under Pricing) e $10 00 monthly minimum service fee ® $0 05 per minute Third Party calling ® $0 50 per minute Live Operator assisted calls In conjunction with the listed monthly invoice details and rates listed in Exhibit B — Rate Schedule, Contractor agrees to provide all quality level of services as communicated in the Contractor's proposal included in Exhibit A — Scope of Services EXHIBIT B - RAT CyraCom's Services Clients who use CyraCom for phone interpretation can sign up to access our video interpretation services for the same low, per -minute price. You only pay for the minutes you use, and there is a flat fee across all spoken languages, 24/7/365. S P • 0‹ n a n a U ages: $0.70/.74 per minute ASL - VRI: $1.25 per minute Notec Third party calling = if you have Voiance make the outbound call for you. &Mau se, isms mown rya, Live Operator assisted calls = Client Services is required to collect data that can not be entered by the caller. Any information that can be entered into the system by the caller will not incur a charge. Learn more a; www.cyracom.com © 2021 CyraCorn. All Rights Reserved. ;.. t0' ov.L.woe werakettor ro.,.Csltra.5) Armenian eA..crte Mel° I INI cyracom Video Interpreting Equipment TELEPHONIC INTERPRETATION, Spanish $0.70 cents per minute, $0.74 cents for all other languages supporting 200+ languages, 24/7/365. VIDEO REMOTE INTERPRETATION, $0.74 cents per minute supporting 30 most common spoken languages; American Sign Language is $1.25 cents per minute. DOCUMENT TRANSLATION SERVICES, See attached per language pricing for Document Translation and Localization Services. $10.00 monthly minimum service fee Third Party calling $0.05 per minute Live Operator assisted calls $0.50 per minute EXHIBIT B - RATE SCHEDULE Translation and focalization CyraCom provides translation and localization projects in final formats, ready to be dropped off, published, or posted online without additional development. • ISO -accredited translation process • Clear, concise, culturally relevant messaging Translation Service Pricing- Further savings may be obtained depending on total volumes, content type, languages selected and frequency of projects. Language Per Word Rate - Standard Content - New Word Per Word Rate - 100% Translation Memory Match Per Word Rate - Translation Memory Repeated Text Per Word Rate - Fuzzy Translation Memory Match (85%-99%) Albanian $0.18 $0.04 $0.06 $0.12 Amharic $0.21 $0.05 $0.07 $0.14 Arabic $0.12 $0.03 $0.04 $0.08 Armenian $0.16 $0.04 50.05 $0.11 Azerbaijani (Azeri) 50.15 $0.04 $0.05 $0.10 Bengali $0.16 $0.04 $0.05 $0.11 Bosnian $0.17 $0.04 $0.06 $0.12 Bulgarian $0.16 $0.04 $0.05 $0.11 Burmese 50.19 $0.05 $0.06 50.13 Cambodian (Khmer) $0.17 $0.04 $0.06 $0.12 Catalan $0.23 $0.06 50.08 $0.15 Chinese (Simplified) 50.12 $0.03 $0.04 $0.08 Chinese (Traditional) 50.15 $0.04 $0.05 $0.10 Chuukese (Trukese) 50.44 $0.11 $0.15 50.29 Creole (Cape- Verdean) $0.31 $0.08 $0.10 $0.21 Croatian 50.16 $0.04 $0.05 $0.11 Czech $0.16 $0.04 50.05 $0.11 Danish $0.20 $0.05 $0.07 $0.13 Dari $0.19 $0.05 $0.06 $0.12 Dutch $0.20 $0.05 $0.07 $0.13 English (UK) $0.09 $0.02 $0.03 $0.06 Estonian $0.18 $0.04 $0.06 $0.12 Farsi 50.14 $0.04 $0.05 $0.10 Finnish $0.23 $0.06 $0.08 $0.15 French (Canadian) $0.22 $0.05 $0.07 $0.14 French (European) $0.17 $0.04 $0.06 $0.12 Georgian $0.20 $0.05 $0.07 $0.13 German $0.20 $0.05 $0.07 $0.13 Greek $0.19 $0.05 $0.06 $0.12 Gujarati $0.15 $0.04 $0.05 $0.10 Haitian Creole $0.23 $0.06 $0.08 $0.1 S Hakha Chin 50.31 $0.08 $0.10 $0.20 Hawaiian $0A3 $0.11 $0.14 $0.28 Hebrew 50.18 $0.04 $0.06 $0.12 Hindi $016 $0.04 $0.05 $0.11 Hmong $0.23 $0.06 $0.08 $0.15 Hungarian $0.17 $0.04 50.06 $0.12 Ilocano $0.18 $0.05 $0.06 $0.12 Indonesian $0.15 $0.04 $0.05 $0.10 Italian $0.17 $0.04 50.06 $0.11 Ixil $0.33 $0.08 $0.11 $0.22 Japanese 50.19 $0.05 50.06 50.12 Karen $0.22 $0.05 $0.07 $0.14 Karenni $0.26 $0.07 $0.09 $0.17 Kikuyu $0.31 $0.08 $0.10 $0.20 Kinyarwanda $0.19 $0.05 $0.06 $0.13 Kirundi $0.20 $0.05 $0.07 $0.13 Korean 50.17 50.04 $0.06 $0.11 Kosraean 50.57 $0.14 $0.19 50.38 Kunama 50.30 $0.08 $0.10 $0.20 Kurdish 50.21 $0.05 50.07 $0.14 Laotian $0.20 $0.05 50.07 $0.13 Latvian $0.17 $0.04 50.06 $0.12 Lithuanian $0.16 $0.04 $0.05 $0.11 Macedonian $0.19 $0.05 $0.06 $0.12 Malay $0.16 $0.04 50.05 $0.11 Marshallese $0.41 $0.10 $0.14 $0.27 Navajo $0.69 $0.17 $0.23 $0.45 Nepali S0.20 $0.05 $0.07 $0.13 Norwegian $0.23 $0.06 $0.08 $0.15 Oromo $0.22 ' $0.05 $0.07 $0.14 Other Services $40 - Translation Hourly Rate (Review, Glossary Translation) $40 - Initial Source Language Glossary & Style Guide Creation $40 - Post -Translation DTP Format & QA Hourly Rate Quoted per project - Braille Transcription $50 - Transcription Hourly Rate $50 - Subtitling Hourly Rate $65 - Multimedia Translation Integration $65 - Graphics Localization $100 - Project Minimum - per language Pashto $0.20 $0.05 $0.07 $0.13 Pohnpeian $0.57 $0.14 $0.19 $0.38 Polish 50.17 $0.04 $0.06 $0.12 Portuguese (Brazilian) $0.16 $0.04 50.05 $0.10 Portuguese (European) 50.17 $0.04 $0.06 $0.11 Punjabi (Panjabi) S0.17 $0.04 $0.06 $0.12 Rohingya 50.54 $0.14 $0.18 $0.36 Romanian $0.17 $0.04 50.06 $0.12 Russian $0.15 $0.04 50.05 $0.10 Samoan $039 $0.10 $0.13 $0.26 Serbian $0.17 $0.04 $0.06 $0.12 Slovak 50.17 $0.04 $0.06 $0.12 Slovenian $0.19 $0.05 50.06 $0.12 Somali $0.20 $0.05 $0.07 $0.13 Spanish $0.10 $0.03 $0.03 $0.07 Swahili 50.20 $0.05 $0.07 $0.13 Swedish 50.23 $0.06 50.08 $0.15 Tagalog $0.17 $0.04 50.06 $0.12 Tamil $0.17 $0.04 $0.06 $0.12 Telugu $0.19 $0.05 $0.06 $0.12 Thai $0.15 $0.04 $0.05 $0.10 Tibetan $0.23 $0.06 $0.08 a $0.15 Tigrinya $0.23 $0.06 $0.08 $0.15 Tonga $0.36 $0.09 $0.12 $0.24 Turkish $0.13 $0.03 $0.04 $0.09 Ukrainian $0.18 $0.04 $0.06 $0.12 Urdu $0.14 $0.04 $0.05 $0.10 Vietnamese $0.15 $0.04 50.05 $0.10 Yao $0.40 $0.10 50.13 $0.26 Yapese $0.47 $0.12 $0.16 $0.31 Yiddish $0.27 $0.07 $0.09 $0.18 Zou (Zomi) 50.51 $0.13 $0.17 $0.33 • Translation Pates above relate to standard content (general informational, consumer -targeted or mildly technical content). Content of a more complex nature (complex medical, legal, advertizing copy or highly -technical) maybe subject too higher Translation Rate • CyraCom will always try to accommodate the fastest turn -around time for its customers However, in cases with extremely tight turn -around times, a rush fee of 25% of the project value may be requested. 'an afl� ! r r alc rf i es suggested Jt ear fo 'efe n:i 11: e:colt P .4( /tern N![ beavailable *pending on the content, rilef es r . r lY i inr n• • The Sf r'�R.:. Grf�/�„ CregO!f., P h Sa:r„G:r. tlf •n'avcD ,.:•:r�J•r.wnF..yp. �,.d:fatii:,,;i'�. guC` fa:?;;;.io��??m�:v • The prices above are provided as a starting point for customers with occasional need of translation services. Customers needing work at steady intervals and volume levels may qualify for additional discount on all unit rates. Learn more at www.cyracom.com SIGNATURE REQUESTED: Weld County/ Voiance Agreement with Exhibits 8.3.22 Final Audit Report 2022-08-03 Created: 2022-08-03 By: Lesley Cobb (cobbxxlk@co.weld.co.us) Status: Signed Transaction ID: CBJCHBCAABAApZI8I2AYmADNVFjBw3yUVYpIJ4tYgWm9 "SIGNATURE REQUESTED: Weld CountyNoiance Agreement with Exhibits 8.3.22" History t Document created by Lesley Cobb (cobbxxlk@co.weld.co.us) 2022-08-03 - 4:42:37 PM GMT- IP address: 204.133.39.9 El Document emailed to bihegborow@cyracom.com for signature 2022-08-03 - 4:44:35 PM GMT fl Email viewed by bihegborow@cyracom.com 2022-08-03 - 4:52:42 PM GMT- IP address: 104.28.50.162 Signer bihegborow@cyracom.com entered name at signing as Blhegborow 2022-08-03 - 5:23:59 PM GMT- IP address: 204.152.128.2 :e Document e -signed by Blhegborow (bihegborow@cyracom.com) Signature Date: 2022-08-03 - 5:24:01 PM GMT - Time Source: server- IP address: 204.152.128.2 O Agreement completed. 2022-08-03 - 5:24:01 PM GMT Powered by Adobe Acrobat Sign 1: Contract Form New Contract Request Entity lnforrnati Entity Name* VOIANCE LANGUAGE SERVICES LLC Entity ID* X000:36475 Contract Name* VOIANCE LANGUAGE SERVICES LLC (PROFESSIONAL SERVICES AGREEMENT) Contract Status CTB REVIEW ❑ New Entity? Contract ID 6138 Contract Lead* COB BXXLK Contract Lead Email cobbxxlkOco.weld.co.us Parent Contract ID Requires Board Approval YES Department Project # Contract Description TRANSLATION AND INTERPRETATION SERVICES, TERM DATE AUGUST 1, 2022 TO JULY 31. 2023 AND CAN BE EXTENDED ANNUALLY UPON WRITTEN AGREEMENT. MULTIPLE FUNDING SERVICES. SERVICES FOR USE OF THE ENTIRE DHS. Contract Description 2 PA ROUTING THROUGH NORMAL APPROVAL PROCESS. ETA TO CIE 7/20/22. Contract Type* AGREEMENT Amount* $0.00 Renewable* NO Automatic Renewal Grant IGA Department HUMAN SERVICES Department Email CM- HumanServices@weldgov.co Department Head Email CM-HumanServices- DeptHeadXweldgov.com County Attorney GENERAL COUNTY ATTORNEY EMAIL County Attorney Email CM- COU NTYATTORN EYW ELDG OV.COM Requested BCC Agenda Date 08/10?2022 Due Date 08/06,`2022 Will a work session with BOCC be required?* NO Does Contract require Purchasing Dept. to be included? If this is a renewal enter previous Contract ID If this is partof a NSA enter MSA Contract ID Note the Previous Contract Number and Master Services Agreement Number should be left blank if those contracts are not in OnBase Contr aCE Dates Effective Dale Review Date" 05,E"31/2023 Renewal Date Termination Notice Period Contact Information Contact Info Contact Name Purchasing Purchasing Approver Approval Process Department Head JAMIE ULRICH DH Approved Date 08/04/2022 Final Approval BOCC Approved BOCC Signed Date BOCC Agenda Date 08/10/2022 Originator COBBXXLK Committed Delivery Date Contact Type Contact Email Finance Approver CHERYL PATTELLI Expiration Date" 07/31/2023 Contact Phone 1 Purchasing Approved Date Legal Counsel MATTHEW CONROY Contact Phone 2 Finance Approved Date Legal Counsel Approved Date 08/04/2022 08104'2022 Tyler Ref AG 081022 Hello