HomeMy WebLinkAbout20233338.tiff RESOLUTION
RE: ACTION OF THE BOARD CONCERNING APPEAL OF DECISION BY CHIEF
FINANCIAL OFFICER TO DENY PROTEST OF AWARD OF CONTRACT TO GLOBAL
TEL*LINK CORPORATION,DBA VIAPATH TECHNOLOGIES,FOR BID#B2300133,
INMATE COMMUNICATION SERVICES-SECURUS TECHNOLOGIES,LLC
WHEREAS,the Board of County Commissioners of Weld County,Colorado,pursuant to
Colorado statute and the Weld County Home Rule Charter, is vested with the authority of
administering the affairs of Weld County,Colorado,and
WHEREAS,pursuant to Sections 2-4-10 and 5-4-155 of the Weld County Code,the Board
of County Commissioners considered the appeal of the decision by the Chief Financial Officer to
deny the protest of the Award of Contract to Global TeI*Link Corporation, dba ViaPath
Technologies,for Bid#62300133,Inmate Communication Services,submitted by the appellant,
Securus Technologies,LLC,and
WHEREAS,the Board heard testimony from Bob Choate,attorney representative for
appellant,Securus Technologies,LLC,and Karin McDougal,Deputy Weld County Attorney,and
heard testimony and took evidence from Weld County Sheriff's Office staff,and
WHEREAS,upon consideration of such appeal, including a review of all information
submitted by the appellant and the Sheriff's Office,the Board deems it advisable to deny the
appeal of Securus Technologies,LLC,and affirm the decision by the Chief Financial Officer to
deny the protest of the Award of Contract to Global Tel*Link Corporation, dba ViaPath
Technologies,for Bid#B2300133,Inmate Communication Services.
NOW,THEREFORE,BE IT RESOLVED by the Board of County Commissioners of Weld
County,Colorado,that the appeal of Securus Technologies,LLC,be,and hereby is,denied,and
the decision by the Chief Financial Officer to deny the protest of the Award of Contract to Global
Tel*Link Corporation,dba ViaPath Technologies,for Bid#B2300133,Inmate Communication
Services,is affirmed.
cc:crg(E6)c A(BS/KM)'FI(RR/cP) 2023-3338
5o(SK),�Q�,R, JS0008
12/01/23 SO0044
APPEAL FOR BID #62300133, INMATE COMMUNICATION SERVICES - SECURUS
TECHNOLOGIES,LLC
PAGE 2
The above and foregoing Resolution was,on motion duly made and seconded,adopted
by the following vote on the 13th day of November,A.D.,2023.
BOARD OF COUNTY COMMISSIONERS
44) � WELD COUNTY,COLORADO
c ATTEST: .. ,a%vk (M i — (AYE)
Mi man,Chair
Weld County Clerk to the Board 1,O ‘ (AYE)
BldOtta3e-01•IdOCA Perry L.B k,Pro-Tem
Deputy Clerk to the Board I: (AYE)
APP OVED AS TO FORM: �.�C � (AYE)
.Ross
Depu 4- County A torney ' fJ U V'S (NAY)
�i 2� r,.r►�ori Saine
Date of signature: I Z3
2023-3338
JS0008
SO0044
CLERK TO THE BOARD
117 PHONE:(970)400-4225
r = FAX:(970)336-7233
ircik
1150 O STREET
P.O.BOX 758
G O N T�,.,[ GREELEY,CO 80632
www.weld.gov
November 2,2023
SECURUS TECHNOLOGIES,LLC
4000 INTERNATIONAL PARKWAY
CARROLLTON,TX 75007
K&L GATES,LLP
K&L GATES CENTER
210 SIXTH AVENUE
PITTSBURGH,PA 15222-2613
RE: Notice of Appeal Hearing re:BID#B2300133,INMATE COMMUNICATIONS SERVICES
Dear Securus Technologies,LLC:
This is to advise you that the Board of Commissioners of Weld County will conduct a hearing
concerning the appeal of Securus Technologies,LLC,of the Board's decision made on October 2,
2023, awarding Bid#62300133 to Global Tel*Link Corporation, dba ViaPath Technologies.
Pursuant to Article IV,Section 2-4-10,of the Weld County Code,the Clerk to the Board's Office
shall schedule a hearing with the Board of County Commissioners within fifteen(15)days of the
filing of the complaint.
The appeal hearing is scheduled for Monday, November 13,2023,at 9:00 a.m., in the
Chambers of the Board of County Commissioners of Weld County,Colorado,Weld County
Administration Building,1150 O Street,Assembly Room,Greeley,Colorado 80631.The hearing
will be conducted pursuant to the provisions of Sections 2-4-10 and 5-4-155 of the Weld County
Code,copies of which are enclosed.
If you have any questions concerning this matter, please do not hesitate to contact me at
(970)400-4226 or egesick@weld.gov.
Sincerely,
Esther E.Gesick
Clerk to the Board
cc: County Attorney,Bruce Barker
Chief Financial Officer,Cheryl Pattelli
Finance and Administration Director,Ryan Rose
Purchasing Manager,Toby Taylor
Weld County Sheriff's Office
Global Tel*Link Corporation
Inmate Calling Solutions,LLC
Smart Communications
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Sec.2-4-10.Appeals process.
The Board of County Commissioners shall act as a board of appeals to hear complaints on actions taken by
County boards,commissions and departments.Except for decisions made by the Board of Adjustment and Uniform
Building Code Board of Appeals,procedure for appeals shall be as set forth in this Chapter,by resolution of the
Board,or as otherwise provided by law.
A. Any person appealing an action by a County board,commission or department to the Board of County
Commissioners shall file such a complaint,in writing,with the Clerk to the Board within sixty(60)days
of the incident in question.Appeals concerning purchases or procurements made in accordance with
Chapter 5,Article IV,of this Code shall be filed within Ave(5)days of the incident in question.
B. Such complaint shall include;
1. The name of the employee,board,commission or department against which the complaint is
made.
2. A description of the basic facts involved in the complaint.
C. The Clerk to the Board shall schedule a hearing with the Board of County Commissioners,to be held
within fifteen(15)days of the filing of the complaint,and shall notify all parties involved in the
incident.
D. The Board of County Commissioners shall hear all the available facts pertinent to the incident,may
schedule a second hearing within thirty(30)days following the initial hearing if the Board determines
such a need,and shall render a determination within thirty(30)days of the final hearing.
E. No person shall be denied the right to appeal,provided that he or she complies with the administrative
procedures established by the Board.
Created:2023-10-18 13:44:17[EST]
(Supp.No.84)
Page 1 of 1
Sec.5-4-155.Bid protest.
A. The protest shall be submitted,in writing,to the Purchasing Department during the bid process or when the
aggrieved vendor knows,or should have known of,the factors giving rise to the bid protest,or within five(5)
business days after award,whichever is earlier.
1. The written formal protest must contain a minimum of the following:
a. A specific identification of each alleged act and the statute or section of the Weld County Code
that the purchasing staff member or department is alleged to have violated.
b. A precise statement of the relevant facts that include time-lines and all involved parties.
c. An identification of the issue or issues that need to be resolved that support the protest.
d. Any documentation or contractual provision(s)which is relevant to the protest.
2. The Chief Financial Officer or designee shall review any timely protest and attempt to resolve the
protest by mutual agreement.The Chief Financial Officer or designee shall notify the aggrieved vendor,
in writing,of its findings and resolution.
3. If the aggrieved vendor is not satisfied with the Chief Financial Officer or designee's resolution,it may
appeal the decision in accordance with Section 2-4-10 of this Code.
(Weld County Code Ordinance 2016-14;Weld County Code Ordinance 2019-08;Weld County Code Ordinance
2023-04)
Created:2023-10-18 13:44:26[EST]
(Supp.No.84)
Page 1 of 1
Esther Gesick
From: Esther Gesick
Sent: Thursday,November 2,2023 12:22 PM
To: jason.richey@klgates.com;Meghan.Patterson@securustechnologies.com;
alex.yeo@aventiv.com
Cc: Esther Gesick;Bruce Barker;Karin McDougal;Matthew Conroy;Adria Schiel;Byron
Howell;Cheryl Pattelli;Purchasing;Toby Taylor;Jarrod Bean;Steven Reams;Donnie
Patch;CTB;Tammy.Golchert@viapath.com;rfp@viapath.com
Subject: Notice of Appeal Hearing re:Bid#B2300133,Inmate Communications Services
Attachments: Notice of Hearing-Appeal Hearing Packet B2300133-Securus Technologies.pdf
Hello Mr.Richey,
Please review the attached Notice of Hearing and related documents,and forward as appropriate.
Thank you,
Esther E.Gesick
Clerk to the Board
1150 O Street'P.O.Box 758'Greeley,CO 80632
tel: (970)400-4226
'qr=.
r
Confidentiality Notice:This electronic transmission and any attached documents or other writings are intended only for the person or entity to which it is addressed
and may contain information that is privileged,confidential or otherwise protected from disclosure.If you have received this communication in error,please
immediately notify sender by return e-mail and destroy the communication.Any disclosure,copying,distribution or the taking of any action concerning the contents
of this communication or any attachments by anyone other than the named recipient is strictly prohibited.
1
Esther Gesick
From : Bruce Barker
Sent: Wednesday, November 1 , 2023 10 :08 AM
To: Richey, Jason; Esther Gesick
Cc: Wickard , William D .
Subject: RE : Appeal of Decision on Protest of Securus Technologies, LLC to Notice of Award for
Request for Proposal Number B2300133
Mr . Richey :
You should have the documents today . I have asked Esther Gesick to schedule the hearing for 9 a . m . on November 13 ,
2023 .
Bruce T. Barker, Esq .
Weld County Attorney
P . O . Box 758
1150 " O " Street
Greeley, CO 80632
( 970 ) 400-4390
Fax : ( 970 ) 352 -0242
4 _ 7
l it r • es is
6,11 r i
Confidentiality Notice : This electronic transmission and any attached documents or other writings are intended only for
the person or entity to which it is addressed and may contain information that is attorney privileged and confidential , or
otherwise protected from disclosure . If you have received this communication in error, please immediately notify
sender by return e - mail and destroy the communication . Any disclosure , copying, distribution or the taking of any action
concerning the contents of this communication or any attachments by anyone other than the named recipient is strictly
prohibited .
From : Richey, Jason <Jason . Richey@klgates . com >
Sent : Wednesday, November 1 , 2023 10 : 05 AM
To : Esther Gesick < egesick@weld . gov>
Cc : Wickard , William D . < William . Wickard@klgates . com >; Bruce Barker < bbarker@weld . gov>
Subject : RE : Appeal of Decision on Protest of Securus Technologies, LLC to Notice of Award for Request for Proposal
Number B2300133
ICaution This email originated from outside of Weld County Government. Do not click links or open attachments unless you recognize the
sender and know the content is safe .
Thank you - - very much appreciated
K& L GATES
1
Jason L . Richey
Partner
K& L Gates LLP
210 Sixth Avenue
Pittsburgh , PA 15222
Phone : + 1 . 412 . 355 . 6260
Fax : + 1 . 412 . 355 . 6501
jason . richeyI≥ kIqates . com
wwvv. klqates . com
From : Esther Gesick < egesick@weld .gov>
Sent : Wednesday, November 01, 2023 12 : 01 PM
To : Richey, Jason <Jason . Richey@klgates . com >
Cc : Wickard , William D . <William . Wickard@klgates . com >; Esther Gesick < egesick@weld .gov>; Bruce Barker
< bbarker@weld .gov>
Subject : RE : Appeal of Decision on Protest of Securus Technologies, LLC to Notice of Award for Request for Proposal
Number B2300133
Hello Jason ,
Thank you for the prompt response .
By copy on this message, I am also including County Attorney, Bruce Barker, with regard to your comments concerning
the CORA request, and I ' ll defer to his guidance as to timing for a hearing .
To answer your third item , the hearings are Live streamed ; however, they are not digitally interactive , thus participants
will need to make arrangements to attend in person , or send an authorized representative . As such , I will work to
coordinate a date that works for all parties involved , pending the CORA situation .
Thank you ,
Esther E. Gesick
Clerk to the Board
1150 O Street / P. O. Box 7581 Greeley, CO 80632
tel: (970) 400-4226
.,
I •
I r
, \ --
v
1
Confidentiality Notice : This electronic transmission and any attached documents or other writings are intended only for the person or entity to which it is addressed
and may contain information that is privileged , confidential or otherwise protected from disclosure. If you have received this communication in error, please
immediately notify sender by return e-mail and destroy the communication . Any disclosure, copying, distribution or the taking of any action concerning the contents
of this communication or any attachments by anyone other than the named recipient is strictly prohibited .
From : Richey, Jason <Jason . Richey@klgates . com >
Sent : Wednesday, November 1, 2023 8 : 39 AM
To : Esther Gesick <egesick@weld .gov >
Cc : Wickard , William D . < William . Wickard@klgates . com >
Subject : RE : Appeal of Decision on Protest of Securus Technologies, LLC to Notice of Award for Request for Proposal
Number B2300133
2
Caution : This email originated from outside of Weld County Government. Do not click links or open attachments unless you recognize the
sender and know the content is safe .
Hi Esther :
I hope you are well .
1 ) I am not available on the 8th at 9 a . m .
2 ) We are currently waiting on document to be produced by County lawyers in
response to our Colorado Open Records Act request . We filed the request on October
5th . . Until we have those documents , I do not think a hearing will be meaningful . I can
alert you when we receive them .
3 ) When we do have a hearing , is it possible to attend by video ?
Thank you ,
Jason
K& L GATES
Jason L . Richey
Partner
K& L Gates LLP
210 Sixth Avenue
Pittsburgh , PA 15222
Phone : + 1 . 412 . 355 . 6260
Fax : + 1 . 412 . 355 . 6501
jason . richey (Z1Iqates . com
www. klgates . com
From : Esther Gesick < egesick@weld .gov>
Sent : Tuesday, October 31 , 2023 5 : 20 PM
To : Richey, Jason <Jason . Richey@klgates . com >
Cc : Esther Gesick < egesick@weld . gov >
Subject : FW : Appeal of Decision on Protest of Securus Technologies, LLC to Notice of Award for Request for Proposal
Number B2300133
Hello Mr . Richey,
Would you be available to attend an appeal hearing on Wednesday, November 8, 2023, at 9 : 00 a . m . ?
Esther E. Gesick
3
Clerk to the Board
1150 O Street / P. O. Box 758 / Greeley, CO 80632
tel: (970) 400-4226
tl ! �t
•
r
" Y
Confidentiality Notice : This electronic transmission and any attached documents or other writings are intended only for the person or entity to which it is addressed
and may contain information that is privileged, confidential or otherwise protected from disclosure. If you have received this communication in error, please
immediately notify sender by return e- mail and destroy the communication . Any disclosure, copying, distribution or the taking of any action concerning the contents
of this communication or any attachments by anyone other than the named recipient is strictly prohibited .
From : Carly Koppes < ckoppes@weld .gov>
Sent : Monday, October 30, 2023 12 : 57 PM
To : Esther Gesick < egesick@weld .gov>; Ryan Rose < rrose@weld .gov>
Subject : FW : Appeal of Decision on Protest of Securus Technologies, LLC to Notice of Award for Request for Proposal
Number B2300133
Good afternoon ,
I received this email and wanted to pass it onto you both , have a good day !
Thank you ,
Carly Koppes
Weld County Clerk and Recorder
1250 H Street
Greeley, CO 80634
( 970 ) 400- 3155
Cell : ( 970 ) 815- 1166
ckoppes@weld . gov
From : David , Julie <Julie . David@klgates . com >
Sent : Monday, October 30, 2023 11 : 42 AM
To : Carly Koppes < ckoppes@weld .gov>
Cc : Wickard , William D . < William . Wickard@klgates . com >; Richey, Jason <Jason . Richey@klgates . com >
Subject : Appeal of Decision on Protest of Securus Technologies, LLC to Notice of Award for Request for Proposal Number
B2300133
Caution This email originated from outside of Weld County Government . Do not click links or open attachments unless you recognize the
sender and know the content is safe .
Good afternoon,
On behalf of Jason Richey, please see the attached .
Thank you ,
4
Julie
K8(1_,GATES
Julie David
Senior Practice Assistant
K&L Gates LLP
K&L Gates Center
210 Sixth Avenue
Pittsburgh,PA 15222
Phone:412.355.6782
Fax:412.355.6501
julie.davidl0 klgates.corn
www.klbates.com
This electronic message contains information from the law firm of K&L Gates LLP.The contents may be privileged and confidential and are intended for
the use of the intended addressee(s)only.If you are not an intended addressee,note that any disclosure,copying,distribution,or use of the contents of
this message is prohibited.If you have received this e-mat in error,please contact me at Julie.DavidGkiaates.com.
This electronic message contains information from the law firm of K&L Gates LLP.The contents may be privileged and confidential and are intended for
the use of the intended addressee(s)only.If you are not an intended addressee,note that any disclosure,copying,distribution,or use of the contents of
this message is prohibited.If you have received this e-mail in error,please contact one at Jason.Richey@klgates.com.
This electronic message contains information from the law firm of K&L Gates LLP.The contents may be privileged and confidential and are intended for
the use of the intended addressee(s)only.If you are not an intended addressee,note that any disclosure,copying,distribution,or use of the contents of
this message is prohibited.If you have received this e-mail in error,please contact me at Jason.Richey@klgates.com.
5
K&L GATES
October 30,2023 Jason L Richey
jason.richey@klgates.com
T+1 412 355 6260
F+1 412 355 6501
APPEAL OF DECISION ON BID PROTEST
VIA E-MAIL(ckoppes@weld.gov)
Carly Koppes,Clerk and Recorder
Weld County
1250 H Street
Greeley,CO 80631
Re: Appeal of Decision on Protest of Securus Technologies,LLC to Notice of Award for
Request for Proposal Number B2300133-Inmate Communications Services for
Sheriff's Office&Justice Services Department
Dear Ms.Koppes and Weld County Board of Commissioners:
This firm represents Securus Technologies,LLC(hereinafter,"Securus")with respect to Request
for Proposal Number B2300133-Inmate Communications Services for Sheriff's Office&
Justice Services Department(the"RFP")issued by Weld County(the"County"). Pursuant to
Weld County Code,Sections 5-4-155(A)(3)and 2-4-10,we write to appeal the bid protest
decision issued by Ms.Cheryl Pattelli dated October 24,2023(the"Protest Decision;"attached
hereto as Tab B). The Protest Decision denied the protest filed by Securus on October 6,2023
(the"Protest;"attached hereto as Tab A)to the award of a contract pursuant to the RFP to Global
Tel*Link Corporation d/b/a Viapath Technologies("GTL").1
By way of background,on October 2,2023,Securus received from the County a notice that it
had decided to award a contract pursuant to the RFP to GTL. See Tab A,Protest at Exhibit 1,
Weld County Code,Section 2-4-10 provides that:"Appeals concerning purchases or
procurements made in accordance with Chapter 5,Article IV,of this code shall be filed within
five(5)days of the incident." On October 24,2023,Securus received from the Protest Decision
from the County. The fifth day was a Sunday. See Weld County Code,Section 1-2-20("The
time within which an act is to be done shall be computed by excluding the first and including
the last day;but if the time for an act to be done shall fall on Saturday,Sunday or a legal
holiday,the act shall be done upon the next regular business day following such Saturday,
Sunday or legal holiday").As such,this Appeal is timely.
K&L GATES LLP
Ka GATES CENTER 210 SIXTH AVENUE PITTSBURGH PA 15222-2613
T F+1 412 355 6501 klgates.com
308383668 v1
Notice. On October 5,2023,Securus submitted a Colorado Open Records Act("CORA")
Request to the County seeking information regarding the evaluation of the proposals received in
response to the RFP and the award to GTL. See Tab A,Protest at Exhibits 2,10/5/23 CORA
Request. On October 6,2023,and without receiving any documents in response to its public
records requests,Securus filed its Protest to the County's award to GTL in order to comply with
the County's five business day protest deadline. See Tab A,Protest. Secants made clear that it
lacked sufficient information to conduct a thorough and meaningful review of the RFP
evaluation process and was reserving its rights to supplement/amend the Protest once it was
provided with the documents regarding the RFP process.On October 24,2023,the County,
through Ms.Pattelli,issued the Protest Decision denying the Protest.
To date,Securus has still not received my.documents in response to its CORA request.The
County has not produced g of the proposals received in response to the RFP,score sheets,
evaluation materials, emails,evaluator's notes,communications regarding evaluating and/or
scoring of the proposals,vendor presentations,agendas or meeting minutes discussing proposals
received in response to the RFP. Also,the County has not produced communications with GTL
regarding the award,the negotiation of its contract or its draft contract.
The Protest Decision represented to Securus that the County would produce documents last
week. See Tab B,Protest Decision.Additionally,Securus'counsel followed up with the County
and paid the County's requested fees for producing documents in response to its CORA request.
The County then represented it would produce documents on October 26,2023. See Tab C,
email regarding CORA Nonetheless,he County has still not produced agg documents.
In short,the County has not allowed any"sunshine"to the public regarding how it awarded this
contract. The County has not provided Securus with a�required documents regarding the RFP
process. Under Colorado law and as a matter of fundamental fairness and due process,the
County must provide Securus a sufficient opportunity to scrutinize and protest the County's
contract award after it produces documents regarding the selection of its chosen vendor,but
before finalizing its award and contract with GTL. See, ,Michaelis,Montanari&Johnson v.
Superior Court,(2006)38 Ca1.4th 1065,1074 ("[W]e agree with the trial court and the Court of
Appeal dissent that public disclosure of the various competing proposals after negotiations are
complete,and before the Board finally approves the award of the contract,would give the public
and all interested parties ample opportunity to scrutinize and protest the proposed award.").
To date,Securus has not received am documents. Securus has not had an opportunity to review
any documents regarding the County's RFP process,including,among other things,GTL's
proposal in response to the RFP. Thus, Securus lacks sufficient information to conduct a
thorough and meaningful review of the RFP evaluation process.
Colorado's public procurement requirements are intended to among other things,provide for
increased public confidence in the procedures followed in public procurement;ensure the fair
and equitable treatment of all parties to the procurement process;provide increased economy and
maximize the value of public funds;foster competition,and provide safeguards of quality and
integrity in the procurement system. See C.R.S. 24-101-102(2); see also Powder Horn
2
Constructors,Inc.v.Florence,754 P.2d 356,362(Colo.1988)(applying goals of C.R.S.24-101-
102 to municipal procurement process). As a result,the entire public contracting process must
be open,honest and unbiased. However,the County is thwarting public transparency into its
RFP process,by requiring that Securus protest its award without any documents and then
denying the Protest before Securus has received any documents. By no means does this assure
the RFP process complied Colorado's public contracting requirements.
As explained in the Protest,Securus had the highest amount of points in all of the RFP's
evaluation categories,except for one,and the County awarded the contract to GTL because GTL
outscored Securus by 0.25 points(90.5 total points for GTL;90.25 total points for Securus)..
See Tab A,Exhibit 1,Notice. Based upon Securus'knowledge and experience in the industry,
Securus believes that GTL cannot comply with all of the RFP's mandatory requirements and
supply the County with the current level of valuable law enforcement and investigative
technology that County is currently receiving from Securus. However,Securus is unable to
determine whether or not the requirements of the RFP have been complied with without the
County's production of documents in response to Securus'CORA request. The County must
provide Securus a reasonable amount of time to scrutinize and protest the County's award after it
produces documents regarding the selection of GTL,but before the award is finalized. As such,
the Protest Decision is premature and must be reversed.
Securus requests the County reverse the Protest Decision and refrain from moving ahead with the
transition from Securus to GTL until the County has responded to Securus'CORA request and
provided Securus with an opportunity to review the documents and determine whether the
requirements of the RFP have been complied with and/or whether there are protestable issues.
This is fair and reasonable given the potential issues involved and will not in any way harm the
County,as Securus will continue to provide the County's inmate telephone services.
Very truly yours,
Jason L-Richey r
Enclosures
3
TAB A
KM.GATES
October 6,2023 Jason L Richey
jason.richey@klgates.com
T+1 412 355 6260
F+1 412 355 6501
BID PROTEST/RESERVATION OF RIGHTS
VIA E-MAIL(reverett@weldgov.com VIA EMAIL(jbean@weld.gov)
and cgeisert@weldgov.com)
Rose Everett,Senior Buyer Sgt.Jarrod Bean
Carolyn Geisert,Buyer Weld County Sheriff s Office
Weld County Purchasing 1950 O Street
1301 N.17th Avenue Greeley,CO 80632
Greeley,CO 80632
Re: Protest of Securus Technologies,LLC to Notice of Award for Request for Proposal
Number B2300133-Inmate Communications Services for Sheriff's Office&Justice
Services Department
To Whom it Concerns:
This firm represents Securus Technologies,LLC(hereinafter,"Securus")with respect to Request
for Proposal Number B2300133-Inmate Communications Services for Sheriffs Office&
Justice Services Department(the"RFP")issued by Weld County(the"County").
Securus has dutifully been providing the County with state-of-the-art technology without
complaint for 18 years.However,on October 2,2023,Securus received from the County a notice
that it had decided to award a contract pursuant to the RFP to Global Tel*Link Corporation d/b/a
Viapath Technologies("GTL"). See Exhibit 1. Pursuant to Weld County Code,Section 5-4-
155,Securus protests the award to GTL.1
1 Weld County Code,Section 5-4-155 provides that:"The protest shall be submitted,in
writing,to the Purchasing Department during the bid process or when the aggrieved vendor
knows,or should have known of,the factors giving rise to the bid protest,or within five(5)
business days after award,whichever is earlier."On October 2,2023,Securus received from the
County a notice that it had decided to award a contract pursuant to the RFP to GTL. See Exhibit
1.As such,this Protest is timely.
K&L GATES LLP
K&L GATES CENTER 210 SIXTH AVENUE PITTSBURGH PA 15222-2613
T F+1 412 355 6501 klgates.com
308383668 v1
As explained below,Securus believes that an award to GTL is arbitrary,capricious,contrary to
the RFP,improper under Colorado law and not in the best interest of the County taxpayers. The
County must rescind the award to GTL.
GROUNDS FOR PROTEST/RESERVATION OF RIGHTS
The underlying purposes of competitive bidding in Colorado are to,among other things,provide
for increased public confidence in the procedures followed in public procurement;ensure the fair
and equitable treatment of all parties to the procurement process;provide increased economy and
maximize the value of public funds;foster competition,and provide safeguards of quality and
integrity in the procurement system. See C.R.S. 24-101-102(2); see also Powder Horn
Constructors,Inc.v.Florence,754 P.2d 356,362(Colo.1988)(applying goals of C.R.S.24-101-
102 to municipal procurement process).
The awarding entity must provide all offerors with fair and equal treatment with respect to
evaluation of their proposal so that competition is conducted on an equal basis and offerors are
provided with a common basis for the preparation of their proposals. See,Cg,,id.;Acro Serv.
Corp.v.Colo.Dept of Pers.&Admin.,2014 Colo.Dist.LEXIS 2368,*13(Colo.D.C.2014);
Protest of Sys.Mgt.,Inc.&Qualimetrics,Inc.,B-287032.3;B-287032.4(Apr.16,2001)("It is a
fundamental principle of government procurement that competition must be conducted on an
equal basis,that is,offerors must be treated equally and be provided with a common basis for the
preparation of their proposals."). "Elemental fairness requires that bidders be entitled to notice
of the basis upon which their bids will be evaluated." United Techs. Commc'ns Co. v.
Washington Cty. Bd.,624 F. Supp. 185, 190(D.Minn. 1985)(granting injunction where
county's subjective evaluation scale"deprived[bidder]of a fair competition against equals,and
its chance to succeed or fail in an open and unbiased marketplace").
It is black letter procurement law around the Country and in Colorado that the RFP's evaluation
procedures and criteria are mandatory and a"failure to comply with the terms of an RFP is a
violation of law." Acro Serv.Corp.,2014 Colo.Dist.LEXIS 2368,*13. An RFP must be
strictly complied with to ensure"the fair and equitable treatment of all persons who deal with the
Colorado procurement system and[to]provide for increased public confidence in the procedures
followed in public procurement." Id.at*8. As such,an awarding entity must evaluate each
responsive and responsible proposal using the procedures and criteria described in the RFP and
may not use evaluation procedures and criteria that are not contained in the RFP. See,e.g_In re:
Excelis Sys.Corp.,B-407111,2012 WL 660522,at* 3, 11 (Comp.Gen.Nov. 13,2012)
(granting protest where agency did not follow evaluation criteria);Public Commc'ns Servs.,Inc.,
B-400058,2008 WL 6600891,at*15(Comp.Gen.July 18,2008)(same). Failing to utilize the
evaluation criteria and evaluation procedures set forth in the RFP destroys competition and any
contract awarded without proper consideration of the evaluation criteria and evaluation
procedures is void. See,ems.,Acro Serv.Corp.,2014 Colo.Dist.LEXIS 2368,*13(terminating
award of contract where agency failed to follow RFP);Cerdoni Assocs.,Inc.v.Tomblinson,
Harburn Assocs.Architects&Planners,Inc.,No.287024,2010 Mich.App.LEXIS 2151,at*27-
28(Mich.Ct.App.Nov.16,2010)(agency is without discretion to deviate from self-imposed
criteria and limitations relative to a competitive bidding process); Schram Constr., Inc.v.
2
Regents of the University of Calif.,187 Cal.App.4th 1040,1052(2010)(university's award was
improper where it relied upon criteria to select a bidder that was not contained in solicitation).
On October 2,2023,Securus received from the County a notice that it had decided to award a
contract pursuant to the RFP to GTL. See Exhibit 1. Then,on October 5,2023,Securus
submitted a Colorado Open Records Act("CORA")Request to the County seeking information
regarding the evaluation of the proposals received in response to the RFP and the award to GTL.
See Exhibit 2,10/5/23 CORA Request. To date,Securus has not received any documents in
response to this request and has not had an opportunity to review any documents regarding the
RFP process,including,among other things,GTL's proposal in response to the RFP,County
emails regarding proposals received in response to the RFP and score sheets for each evaluator.
Thus,Securus lacks sufficient information to conduct a thorough and meaningful review of the
RFP evaluation process.
Based upon Securus'knowledge and experience in the industry,Securus believes that GTL
cannot comply with all of the RFP's mandatory requirements and supply the County with the
current level of valuable law enforcement and investigative technology that the County is
currently receiving from Securus.Indeed,the notice provided to Securus shows that it had the
highest amount of points in all of the RFP's evaluation categories,except for one. See Exhibit 1.
Securus received the most amount of points(or tied for the most amount of points)in the
"services and support requirements" category, the "investigative features" category, the
"customer service"category,and the"qualifications"category. See id. In those four categories,
Securus outscored GTL 77 points to 72 points,demonstrating Securus submitted a far superior
technical proposal than GTL. However,Securus received the least amount of points of all
bidders in the"call,visiting,tablet rating,fees and commission availability"category,receiving
13.25 points in that category while GTL received 18.5 points in that category. As a result,GTL
outscored Securus by 0.25 points(90.5 total points for GTL;90.25 total points for Securus). See
id. Such scoring makes no sense,and is arbitrary and capricious. Unfortunately,Securus is not
able to determine the basis for such arbitrary scoring and whether or not the requirements of the
RFP have been complied with without the County's production of documents in response to
Securus'public records request.
Weld County Code,Section 5-4-155 provides that:"The protest shall be submitted,in writing,to
the Purchasing Department during the bid process or when the aggrieved vendor knows,or
should have known of,the factors giving rise to the bid protest,or within five(5)business days
after award,whichever is earlier." Under Colorado law and as a matter of fundamental fairness
and due process,the County must provide Securus(and other interested parties)a sufficient
opportunity to scrutinize and protest the County's contract award after it produces all the
documents regarding the selection of GTL,but before finalizing its award and contract with its
chosen vendor. Securus anticipates that information will come to light through the County's
response to its CORA request demonstrating the selection of GTL was improper,arbitrary,
capricious,and/or in violation of the RFP,Colorado law and/or the County's procurement rules
and regulations. As such,Securus reserves the right to amend and/or supplement this Protest
and/or file a new protest based on additional information and documents and further review.
3
CONCLUSION
Securus believes the award to GTL is improper under Colorado law,arbitrary and capricious,
and contrary to the terms of the RFP and that the award to GTL be cancelled or rescinded.
In any event,Securus requests the County not move forward with its award of the contract to
GTL until the County has responded to Securus'CORA request and provided Securus with an
opportunity to review the documents and determine whether the requirements of the RFP have
been complied with and/or whether there are any other protestable issues. This is fair and
reasonable given the potential issues involved. Such a temporary hiatus will not in any way
harm the County,as Securus is providing the County's inmate telephone services pursuant to its
contract. Securus has dutifully been providing the County with state-of-the-art technology
without complaint for 18 years.Securus values its relationship with Weld County and wants to
continue to provide Weld County with state-of-the-art technology for years in the future.
We look forward to receiving the County's response to Securus'public records request. Should
you have any questions,please let me know.
Very truly yours,
Jason'L Ridhdy
Enclosures tt"`
4
EXHIBIT 1
WELD COUNTY PURCHASING
siN
18 , 1 = `. 1301 N . 17th Avenue , Greeley , CO 80631
reverettweldgov . com
-=- 110.
cgeisertweldgov . com
� Phone . 970-400-4222 or 4223
t,i
DATE OF BID : SEPTEMBER 8 , 2023
REQUEST FOR : INMATE COMMUNICATION SERVICES
DEPARTMENT : SHERIFF OFFICE & JUSTICE SERVICES DEPARTMENT
BID NO : B2300133
PRESENT DATE : SEPTEMBER 18 , 2023
APPROVAL DATE : OCTOBER 2 , 2023
VENDOR
INMATE CALLING SOLUTIONS , LLC
2200 DANBURY STREET
SAN ANTONIO , TX 78217
GLOBAL TEL* LINK CORPORATION
D/ B/A VIAPATH TECHNOLOGIES
3120 FAIRVIEW PARK DRIVE , SUITE 300
FALLS CHURCH . VA 22042
SECURUS TECHNOLOGIES ; LLC
4000 INTERNATIONAL PARKWAY
CARROLLTON , TX 75007
SMART COMMUNICATIONS
10491 72 `1° STREET
SEMINOLE , FL 33777
It was the decision of the Weld Board of County Commissioners to award the bid for INMATE
COMMUNICATION SERVICES to GLOBAL TEL* LINK CORPORATION , D/B/A VIAPATH TECHNOLOGIES .
BY : CHRIS D ' OVIDIO
CONTROLLER
OCTOBER 2 , 2023
_______
14
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REAMS
2023 Inmate Communication Services Vendor Recommendation
To : Board of County Commissioners
From : Sgt . Jarrod Bean
Date : October 2nd, 2023
A recent RFP was sent out for a variety of services for the North Jail Complex and SW substation . These
services include inmate phones, inmate visiting, inmate tablets , law library and on - line credit card
bonding . Through an amendment , it also included phone services for Community Corrections and
Alternative Sentencing . This is a revenue generating contract for the County .
4 vendors submitted bids, as well as best and final offers . Each Vendor was scored based on call , visiting,
tablet rating, fees and commission availability, service and support requirements , investigative features,
customer service and qualifications . The results of the Committee Evaluation show Viapath as the
overall best value for these services . ( Figure A . )
Therefore, the Detentions Division is recommending the awarding of the contract to Viapath
Technologies .
Sgt . Jarrod Bean
Figure A .
Vendor Commission Availability Service Requirements Investigative Features Customer Service Qualifications Totals
ICS 16 27 19. 5 13. 25 13. 5 89. 25
Viapath 18. 5 27. 25` 19. 5 11. 5 13. 75 90. 5
Securus 13. 25 28. 75 19. 5 14. 5 14.25 90. 25
Smart Communications 14. 75 13. 25 17. 25 13. 25 8 66. 5
Southwest Substation Headquarters Southeast Substation
4209 WCR 24 1/2 1950 O Street 2950 9' Street
Longmont, Colorado 80504 Greeley, Colorado 80631 Fort Lupton, Colorado 80621
( 720) 652-2415 (970)356-4015 (303) 857-2465
Fax (720) 652-4217 Fax (970)304-6467 Fax (303) 637- 2422
Toll Free (800)436-9276
www.weldsheriff.com
Page I 1
EXHIBIT 2
K&L GATES
William D Wickard
will iam.wickard@klgates.com
T+1 412 355 8389
F+1 412 355 6501
October 5,2023
VIA EMAIL(CORA@weld.gov) VIA EMAIL(jbean@weld.gov)
CORA Coordinator Sgt.Jarrod Bean
Weld County Attorney's Office Weld County Sheriff's Office
1150 O Street 1950 O Street
F.O.Box 758 Greeley,CO 80632
Greeley,CO 80632
Re: Open Records Request Regarding Weld County Request for Proposals No.
B2300133-Inmate Communications Services for Sheriff Office&Justice Services
Department
Dear CORA Coordinator and Sgt.Bean:
This firm represents Securus Technologies,LLC(hereinafter,"Securus")with respect to Request
for Proposals No.B2300133-Inmate Communications Services for Sheriff Office&Justice
Services Department(the"RFP")issued by Weld County(the"County").
Pursuant to Colorado's Open Records Act,C.R.S.24-70-201,et seq.(the"Act"),Securus,by its
attorneys,requests the County provide access to and copies of the following public records,
including electronically-stored records regarding the RFP:
(1) Any and all records related to communications(including emails)between the
County and/or any person regarding the RFP, including but not limited to
communications regarding proposals submitted in response to the RFP and
communications between the County and any vendor regarding the RFP.
(2) Any and all records related to communications(including emails)regarding the
County's evaluations of proposals submitted in response to the RFP,including but
not limited to notes,minutes,agendas,memos,recordings,etc.of all members of
any evaluation committee.
K&L GATES LLP
K&L GATES CENTER 210 SIXTH AVENUE PITTSBURGH PA 15222-2613
T+1 412 355 6500 F+1 412 355 6501 kigates.com
klgates.com
(3) Any and all internal communications (including emails) between County
employees regarding proposals received in response to the RFP.
(4) Any and all proposals submitted in response to the RFP.
(5) Any contract entered into between the County and successful offeror.
(6) Any and all records regarding submission of the Inmate Communications
Contract and/or award of the RFP to the Board of County Commissioners for
review and/or approval.
If you determine that any of the records requested above are not public records please provide:
(i)the specific reasons for each determination,including the supporting legal authority for the
denial with respect to each and every document requested;(ii)the name,title,business address,
business telephone number and signature of the public office or public employee on whose
authority such denials are issued;(iii)the date of the response;(iv)the procedure to appeal the
denial of access under the Act.
I will reimburse you for fees in accordance with the Act,but please contact me in advance if you
anticipate that reimbursement costs and/or the cost of obtaining the requested information will
exceed$500.00. I thank you for your anticipated cooperation and please feel free to contact me
if you have any questions on the scope of this formal request.
Sincerely,
�fr�
William D.Wickard
WDW:jmd
2
TAB B
WELD COUNTY FINANCE DEPARTMENT
.13611 1150 O Street
l_- Greeley,CO 80631
11 Phone(970)356-4000
r! www.weldgov.corn
October 24,2023
Mr.Richey,
Pursuant to Section 5-4-155 of the Weld County Code,you have provided the appropriate information required
to submit a bid protest.In attempting to resolve any protest,the Controller or designee shall notify the aggrieved
vendor,in writing,of its findings and resolution.I have been designated to research the issue and provide a
finding on your appeal.
In your bid protest letter,you indicate the County's award to another vendor,Global Tel*Link Corporation d/b/a
Viapath Technologies("GTL"),is"arbitrary,capricious,contrary to the RFP,improper under Colorado law and
not in the best interest of the County taxpayers". In the protest letter you state that there was not fair and equal
treatment with respect to the evaluation of the proposal and the County failed to provide the information related
to evaluation of the proposals that was requested on October 5,2023,through a CORA Request.
The evaluation criteria of this bid were clearly spelled out in the RFP as follows:
An Evaluation Committee appointed by the Detentions Division Captain of the Weld County Sheriffs
Office will evaluate each proposal.The Evaluation Committee will make recommendations to the Weld
County Sheriff and the Board of Weld County Commissioners.The Board of Weld County Commissioners
will make its award of bid to the successful bidder,which award will be subject to the finalization of
agreement.The Evaluation Committee will be guided by the following point system based upon a
maximum of 100 total points:
Call,Visiting,Tablet Rate Fees and Commission Availability 0 to 20 points
Service and Support Requirements 0 to 30 points
Investigative Features 0 to 20 points
Customer Service 0 to 15 points
Qualifications 0 to 15 points
In the bid protest you state that"based upon Securus'knowledge and experience in the industry,Securus
believes that GTL cannot comply with all the RFP's mandatory requirements".You provided no specific reasons
as to why you believe that GTL cannot comply. Regardless,staff evaluate proposals based on a vendor's bid
response and,at times,other factors such as interviews. Proposals are never evaluated based on what
competing vendors say about the vendor.
You indicated that Securus received the highest average points in four of the five categories and,because
Securus was graded lower in the"visiting,tablet rating,fees and commission availability category",Securus did
not receive the overall highest rating. Securus received the second highest overall rating and you were
concerned that Securus was outscored by only 0.25 points. The top three vendors,GTL,Securus,and ICS,
received average scores of 90.5,90.25,and 89.25,respectively.It is not uncommon that vendor scores are very
close during the evaluation process.
I have reviewed all documentation,including individual scoring sheets,related to this appeal and have also
interviewed appropriate staff. I have concluded that the decision to award the bid to GTL was an acceptable
decision made by County staff and,therefore,am denying your appeal. Evaluation criteria was clearly defined
in the RFP and the evaluation process was sound and valid under Colorado law. Four staff members from the
Sheriff's Office were part of the evaluation team and the final scores were based on the average of those four
staff member evaluations. In addition to the evaluation process,County staff requested"Best and Final Offers"
from all vendors. Results from the Best and Final Offers received were also incorporated into the evaluations.
Based on your Best and Final Offer,the County would receive significantly less commissions over the next three
years than commissions from the winning bidder.
Based on my conversation with County Attorney staff,you should receive the information related to your CORA
request early the week of October 23,2023.
If you are not satisfied with my decision to deny your appeal,you can appeal to the Board of County
Commissioners. This process is as follows:
Sec.2-4-10.-Appeals process.
The Board of County Commissioners shall act as a board of appeals to hear complaints on actions taken
by County boards,commissions and departments.Except for decisions made by the Board of Adjustment
and Uniform Building Code Board of Appeals,procedure for appeals shall be as set forth in this Chapter,
by resolution of the Board,or as otherwise provided by law.
A. Any person appealing an action by a County board,commission or department to the Board of
County Commissioners shall file such a complaint,in writing,with the Clerk to the Board within
sixty(60)days of the incident in question.Appeals concerning purchases or procurements made
in accordance with Chapter 5,Article IV,of this Code shall be filed within five(5)days of the
incident in question.
B. Such complaint shall include:1.The name of the employee,board,commission or department
against which the complaint is made.2.A description of the basic facts involved in the complaint.
C. The Clerk to the Board shall schedule a hearing with the Board of County Commissioners,to be
held within fifteen(15)days of the filing of the complaint,and shall notify all parties involved in the
incident.
D. The Board of County Commissioners shall hear all the available facts pertinent to the incident,
may schedule a second hearing within thirty(30)days following the initial hearing if the Board
determines such a need,and shall render a determination within thirty(30)days of the final
hearing.
E. No person shall be denied the right to appeal, provided that he or she complies with the
administrative procedures established by the Board.
Weld County prides itself on having good vendor relationships and being fair to all vendors.In this bid we hope
that you appreciate the fact that to be fair to GTL,the information you presented does not justify granting the bid
t any other bidder than the lowest qualified bidder meeting all specifications,GTL.
''rr
Cheryl elli
CFO,Weld County Government
Cc: Bruce Barker,County Attorney
Karin McDougal,Deputy County Attorney
Matthew Conroy,Assistant County Attorney
Ryan Rose,Director of Administration/CIO
Sergeant Jarrod Bean,Sheriff's Office
Rose Everett,Senior Buyer
Carolyn Geisert,Buyer
;n :si� :''FM n���. ..
From : CORA < CORA@weld . gov>
Sent : Wednesday, October 25, 2023 6 : 57 PM
To : Wickard , William D . < William . Wickard@klgates . com>
Cc : David , Julie <Julie . David@klgates . com >
Subject : RE : Open Records Request Regarding Weld County Request for Proposals No . B2300133 - Inmate
Communications Services for Sheriff Office & Justice Services Department
This Message Is From an External Sender
This message came from outside your organization .
Mr . Wickard ,
Thank you for paying the invoice . IT has completed their review and I have forwarded it for legal review . I will follow up
with them , but I would expect it to be completed tomorrow .
Thanks ,
Josh
Josh Jenkins
Data Privacy and IT Risk Manager
Weld County Government
Department of Information Technology
tel 970. 400. 2559
Ilenkins@weld. gov
Confidentiality Notice : This electronic transmission and any attached documents or other writings are intended only for the person or entity to which it is addressed
and may contain information that is privileged, confidential or otherwise protected from disclosure. If you have received this communication in error, please
immediately notify sender by return e-mail and destroy the communication . Any disclosure, copying, distribution or the taking of any action concerning the contents
of this communication or any attachments by anyone other than the named recipient is strictly prohibited .
From : Wickard , William D . <William . Wickard@klgates . com >
Sent : Wednesday, October 25 , 2023 2 : 19 PM
To : CORA < CORA@weld . gov>
Cc : David , Julie <Julie . David@klgates . com >
Subject : RE : Open Records Request Regarding Weld County Request for Proposals No . B2300133 - Inmate
Communications Services for Sheriff Office & Justice Services Department
Caution : This email originated from outside of Weld County Government. Do not click links or open attachments unless you recognize the sender
and know the content is safe.
1
Mr. Jenkins :
The invoice has been paid . Are you able to provide an estimate when the documents will be produced ?
Thank you .
From : CORA <CORA@weld .gov>
Sent: Wednesday, October 25, 2023 3 : 33 PM
To : Wickard , William D . <William . Wickard@klgates . com>
Cc : David , Julie <Julie . David@klgates . com >
Subject : RE : Open Records Request Regarding Weld County Request for Proposals No . B2300133 - Inmate
Communications Services for Sheriff Office & Justice Services Department
This Message Is From an External Sender
This message came from outside your organization .
Mr. Wickard ,
I apologize for the delay. It looks like you should have received an invoice from us earlier today . There were a significant
amount of emails during that time period and we were unable to reduce the amount by modifying the query. There will
need to be a manual review by IT to remove non - responsive email and then a legal review . CORA allows us to bill for any
time above an hour so that is what the invoice is for.
Let me know if you did not receive an invoice .
Thanks,
Josh
Josh Jenkins
Data Privacy and IT Risk Manager
Weld County Government
Department of Information Technology
tel 970. 400. 2559
I enkins@weld. gov
Confidentiality Notice : This electronic transmission and any attached documents or other writings are intended only for the person or entity to which it is addressed
and may contain information that is privileged, confidential or otherwise protected from disclosure. If you have received this communication in error, please
immediately notify sender by return e-mail and destroy the communication . Any disclosure, copying, distribution or the taking of any action concerning the contents
of this communication or any attachments by anyone other than the named recipient is strictly prohibited .
From : Wickard , William D . <William . Wickard@klgates . com >
Sent : Wednesday, October 25, 2023 11 : 17 AM
To : CORA <CORA@weld . gov>
Cc : David , Julie <Julie . David@klgates . com >
Subject : RE : Open Records Request Regarding Weld County Request for Proposals No . B2300133 - Inmate
Communications Services for Sheriff Office & Justice Services Department
2
Caution : This email originated from outside of Weld County Government. Do not click links or open attachments unless you recognize the sender
and know the content is safe.
Mr. Jenkins,
Could you please provide an update on when we will receive the information requested by this CORA request ?
We have received correspondence from Ms . Cheryl Pattelli stating that we were to have received information requested
in this request early this week .
We would appreciate a status .
Thank you .
K& L GATES
William Wickard
K& L Gates LLP
K& L Gates Center
210 Sixth Avenue
Pittsburgh , PA 15222 -2613
+ 1 .412 . 355 . 8389
william . wickard@klgates . com
www. klgates . com
From : CORA < CORA@weld .gov>
Sent : Thursday, October 05 , 2023 2 : 15 PM
To : David , Julie <Julie . David@klgates . com >
Cc : Wickard , William D . < William . Wickard@klgates . com>; Richey, Jason <Jason . Richey@klgates . com >; Jarrod Bean
<jbean@weld .gov>
Subject : RE : Open Records Request Regarding Weld County Request for Proposals No . B2300133 - Inmate
Communications Services for Sheriff Office & Justice Services Department
Julie can you please use the form at the link provided below to submit your request ? You may use the CORA Request
button . You will be able to attach the PDF to the request .
https ://weld . justfoia . com/ publicportal/ home/newrequest
Thanks ,
Josh
Josh Jenkins
Data Privacy and IT Risk Manager
Weld County Government
Department of Information Technology
3
tel 970. 400. 2559
lenkins@weld. gov
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of this communication or any attachments by anyone other than the named recipient is strictly prohibited .
From : David , Julie <Julie . David@klgates . com >
Sent : Thursday, October 5 , 2023 11 :41 AM
To : CORA <CORA@weld . gov>; Jarrod Bean <jbean@weld .gov>
Cc : Wickard , William D . < William . Wickard@klgates . com > ; Richey, Jason <Jason . Richey@klgates . com >
Subject : Open Records Request Regarding Weld County Request for Proposals No . B2300133 - Inmate Communications
Services for Sheriff Office & Justice Services Department
Caution : This email originated from outside of Weld County Government. Do not click links or open attachments unless you recognize the sender
and know the content is safe.
Good afternoon ,
On behalf of William Wickard , please see the attached .
Thank you ,
Julie
K& L GATES '
Julie David
Senior Practice Assistant
K& L Gates LLP
K& L Gates Center
210 Sixth Avenue
Pittsburgh , PA 15222
Phone : 412 . 355 . 6782
Fax: 412 . 355 . 6501
: ulie . davidRklgates . com
www. klgates . com
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4
From : Bob Choate
To : Bruce Barker
Cc: Esther Gesick; Jessi Hockett
Subject: Securus Bid Appeal Document for the Board of County Commissioners; Hearing 11/11/2023
Date : Friday, November 10, 2023 4: 52 :44 PM
Caution : This email originated from outside of Weld County Government. Do not click links or open attachments unless
you recognize the sender and know the content is safe.
Hi Bruce ,
Sorry for the delay in getting this to you . I ' m partnering as local counsel for Securus on the bid
appeal that the Board will hear on Monday morning . The exhibits make it somewhat lengthy, so it
can be downloaded from this link . I appreciate you getting this into the record and to the Board
ahead of time . I look forward to seeing you all on Monday !
Have a great weekend,
Bob Choate, Esq.
Coan, Payton & Payne, LLC
Office : (970) 225 -6700
Direct: (970) 449-8120
bchoate(i-i cp2icnv . corn
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November 10, 2023
SUPPLEMENT TO APPEAL/BID PROTEST
Re : Supplement to Appeal/Protest of Securus Technologies, LLC to Notice of Award for
Request for Proposal Number B2300133 - Inmate Communications Services for
Sheriffs Office & Justice Services Department
Dear Commissioners :
This firm, along with K&L Gates, LLP, represents Securus Technologies, LLC (hereinafter,
"Securus") with respect to Request for Proposal Number B2300133 — Inmate Communications
Services for Sheriff' s Office & Justice Services Department (the "RFP") issued by Weld County
(the "County") . We write to request the Board award the Contract to Securus (or at a minimum
rebid this important contract) at its upcoming hearing on Securus ' appeal on November 13 , 2023
at 9 : 00 a.m.
SUMMARY OF ARGUMENT
The Board of County Commissioners ("Board") awarded the Inmate Communications Services
bid (B2300 13 3 ) based on a faulty recommendation from Sheriffs Office detentions staff. In
particular, one of the four members of the bid review team inappropriately assigned a severely
low score to Securus in one category based on information which was both incorrect, and well
outside the scope of the Request for Proposal (RFP) . This resulted in Securus (the current
service provider for the last 18 years) obtaining a score of 0. 25 points less than the winning
bidder. We respectfully request that the award be withdrawn and re-awarded to Securus .
Since Securus filed its bid protest and appeal, the County has produced certain documents in
response to Securus ' CORA request that demonstrate the County' s award of a contract pursuant
to the RFP to Global Tel* Link Corporation d/b/a Viapath Technologies ("GTL") ' is improper
and not in the best interest of the County and its taxpayers. These documents show that County
is awarding GTL the contract instead of Securus (which is the current service provider) ) because
GTL received 0.25 more points than Securus from the County' s evaluation team, comprised of
Lt. Mark Pollard, Lt. Matthew Elbe, Lt. Kevin Halloran, and Sgt. Jarrod Bean. GTL won despite
the fact that Securus submitted the best technical proposal and clearly has the capability and
As recognized by one of the County' s Evaluators, GTL "just changed their name after
being in a federal lawsuit for taking funds for inactive accounts ." Exhibit 6, Bean Score Sheets.
308383668 v1
DENVER I FORT COLLINS I GREELEY
experience to provide the County with excellent service — Securus has been supplying the
County with state-of-the art crime-fighting and investigative technology for the past eighteen
years.
The documents recently produced, however, show that GTL should not have won. Specifically,
GTL won because Sgt. Bean developed his own financial evaluation methodology that was
outside of and not permitted by the RFP and gave Securus 7 out of 20 points in this evaluation
category while the other evaluators gave Securus scores of 15 , 15 and 16 points in the same
category. Sgt. Bean' s actions are not permitted by the RFP or Colorado law and are preventing
the County taxpayers from receiving millions of dollars of valuable technology for free. In
particular:
• The County' s Award to GTL is Void Because Sgt. Bean Developed His Own
Financial Evaluation Methodology that Was Outside of and Not Permitted by the
RFP : The County awarded the contract to GTL because it outscored Securus by 0. 25
points. GTL was able to outscore Securus by 0.25 points because Sgt. Bean gave
Securus 7 out of 20 points in the "Call, Visiting, Tablet Rate Fees and Commission
Availability" way outside the norm of the other evaluators ' scores . However, Sgt. Bean
developed his own evaluation criteria that was solely based upon a mathematical formula
and certain data that was not disclosed in the RFP to try to determine how much
commission revenue each offeror would pay the County. None of this is contained in the
RFP or any Addenda. It was not disclosed to bidders at all.
• The County' s Award to GTL is Void Because Sgt. Bean Improperly Used One
Methodology to Evaluate the Financial Proposals While the Other Three
Evaluators Properly Used the RFP 's Evaluation Method : Sgt. Bean' s score is solely
based upon which offer he thought would produce the highest commission revenue. On
the other hand, Lt. Pollard, Lt. Elbe, and Lt. Halloran ' s scores are based upon the RFP ' s
evaluation criteria of whether there was "full disclosure of how revenue is generated, and
method used to calculate commissions offered to the County, " whether there was
reasonable and fair pricing that complied with the RFP and FCC rules, whether proposal
met all the requirements of the RFP. This is arbitrary and fails to follow Colorado
procurement law.
• The County' s Award to GTL is Void Because Sgt. Bean Based His Financial
Evaluation on Incorrect Information : Sgt. Bean ' s scores in "Call, Visiting, Tablet
Rate Fees and Commission Availability" category are also arbitrary and capricious
because they are based on incorrect information about both Securus and GTL. GTL
failed to disclose tablet pricing details and Sgt. Bean never considered the amount of
inmate usage that would shift inmate usage away from telephones to tablets where
commissions were much lower. Indeed, even Lt. Elbe found that GTL' s commission
proposals "seems like a ploy. " Exhibit 4, Elbe Score Sheets. Securus, on the other hand,
offered technology solutions at no cost to the county in lieu of high commission
percentages that were illusory or funded by undisclosed fees. Sgt. Bean ignored the value
2
DENVER I FORT COLLINS I GREELEY
of the technology and dismissed this offer out of hand as "garbage. "2
DISCUSSION
A. The County' s Award to GTL is Void Because Sgt. Bean Developed His Own
Financial Evaluation Methodology that Was Outside of and Not Permitted by the
RFP.
It is black letter procurement law around the Country and in Colorado that the RFP ' s evaluation
procedures and criteria are mandatory and a "failure to comply with the terms of an RFP is a
violation of law. " Acro Serv. Corp. v. Colo. Dep't of Pers. & Admin. , 2014 Colo. Dist. LEXIS
2368, * 13 (Colo. D.C . 2014) . An RFP must be strictly complied with to ensure "the fair and
equitable treatment of all persons who deal with the Colorado procurement system and [to]
provide for increased public confidence in the procedures followed in public procurement." Id.
at * 8 . As such, an awarding entity must evaluate each responsive and responsible proposal using
the procedures and criteria described in the RFP and may not use evaluation procedures and
criteria that are not contained in the RFP. See, e. g. In re: Excelis Sys. Corp. , B-407111 , 2012
WL 660522, at * 3 , 11 (Comp. Gen. Nov. 13 , 2012) (granting protest where agency did not
follow evaluation criteria); Public Commc 'ns Servs. , Inc. , B-400058, 2008 WL 6600891 , at * 15
(Comp. Gen. July 18, 2008) (same) . Failing to utilize the evaluation criteria and evaluation
procedures set forth in the RFP destroys competition and any contract awarded without proper
consideration of the evaluation criteria and evaluation procedures is void. See, e. g. , Acro Serv.
Corp. , 2014 Colo. Dist. LEXIS 2368, * 13 (terminating award of contract where agency failed to
follow RFP) .3
Here, the RFP set forth the five different evaluation criteria the members of the County' s
Evaluation Committee were required to evaluate and score in order to award the contract:
L. Evaluation Criteria :
2 Securus could not have known of any of the issues discussed herein before it received the
County' s document production a few days ago. Moreover, Securus is still reviewing the
documents and may not have received all documents it has requested. Securus reserves the right
to supplement its Protest and Appeal with additional information and/or issues based on any
other documents or information obtained by Securus.
3 Accord Cerdoni Assocs . , Inc. v. Tomblinson, Harbum Assocs. Architects & Planners,
Inc. , No. 287024, 2010 Mich. App. LEXIS 2151 , at *27 -28 (Mich. Ct. App. Nov. 16, 2010)
(agency is without discretion to deviate from self-imposed criteria and limitations relative to a
competitive bidding process) ; Schram Constr. , Inc. v. Regents of the University of Calif. , 187
Cal. App.4th 1040, 1052 (2010) (university' s award was improper where it relied upon criteria to
select a bidder that was not contained in solicitation).
3
DENVER I FORT COLLINS I GREELEY
An Evaluation Committee appointed by the Detentions Division Captain of the
Weld County Sheriff' s Office will evaluate each proposal. The Evaluation
Committee will make recommendations to the Weld County Sheriff and the
Board of Weld County Commissioners . The Board of Weld County
Commissioners will make its award of bid to the successful bidder, which award
will be subject to the finalization of agreement. The Evaluation Committee will be
guided by the following point system based upon a maximum of 100 total points :
Call, Visiting, Tablet Rate Fees and Commission Availability. . . . 0 to 20 points
Service and Support Requirements 0 to 30 points
Investigative Features 0 to 20 points
Customer Service 0 to 15 points
Qualifications 0 to 15 points
Exhibit 1 , RFP at page 21 ; see also id. at page 22 ("An evaluation committee shall evaluate all
responses submitted to this RFP . The award will be based on general criteria, as outlined
above . . . . ").
The RFP also provided procedures on how the members of the Evaluation Committee were to
evaluate and score each of the evaluation factors . The RFP provided the following procedures
and guidance regarding how members of the Evaluation Committee were to evaluate and score
the "Call, Visiting, Tablet Rate Fees and Commission Availability" category:
1 . Call, Visiting, Tablet Rating, Fees and Commission Accountability
Provided full disclosure about how revenue is generated, and method used to
calculate commissions offered to the County. Call and visiting rate based on RFP
requirements and FCC rules. Reasonable and fair pricing of phone, visiting and
[tablet] service to family, friends, and inmates . Met all requirements as stated in
RFP
Exhibit 1 , RFP at page 22 . As this RFP section makes clear, the points in this category were not
based upon a mathematical formula or objective evaluation of whose rates were lowest and
whose commissions were the highest. Instead, the scoring in this category was subjective and to
be based upon "full disclosure of how revenue is generated, and method used to calculate
commissions offered to the County," reasonable and fair pricing that complied with the RFP and
FCC rules and meeting all the requirements of the RFP. Id. The County never issued any
amendments that altered the evaluation criteria, the description of the RFP' s "Call, Visiting,
Tablet Rate Fees and Commission Availability" category, or disclosed more detail about how
this category was to be evaluated and scored.
In fact, even though vendors during the Q&A process requested additional detail about how
evaluators would score this category, the County provided no further information about any type
of mathematical or objective financial evaluation for this category:
4
DENVER I FORT COLLINS I GREELEY
25 : Within the evaluation criteria listed in Section L Evaluation Criteria, 20
percentage points are allocated for Call, Visiting, Tablet Rate Fees and
Commission. What is the distribution of points related to the offered
commission versus rates/usage fees and how are these points calculated?
A: There is no breakdown of the 20 points, and will be based off the overall
rates, fees and commission availability.
47 . Historical calling data was furnished in the RFP. Will this historical data
be used in the evaluation and assignment of points for calling rates? If not,
please clarify and provide the estimated/projected call volumes that will be
used in the evaluation and assignment of points for calling rates .
A: The historical data provided in the RFP will be used in the evaluation and
assignment of points for calling rates.
48 . The evaluation criteria assign 20 points to "rates, fees and commission
availability. " Of those 20 points, how many points will be allocated to
commissions? How many to rates and fees?
A: There is no breakdown of the 20 points, and will be based off the overall
rates, fees and commission availability
Exhibit 2, Q&A 25 , 47-48 .
The RFP ' s evaluation factors and procedures were individually important and purposefully
included in the RFP to ensure that the County determined which proposal best meets the needs of
the County and the requirements of the RFP.
The documents provided by the County show that the County assembled an Evaluation
Committee with four evaluators, Lt. Mark Pollard, Lt. Matthew Elbe, Lt. Halloran, and Sgt.
Jarrod Bean who evaluated the proposals in response to the RFP and filled out individual scores
sheets for each vendor. See Exhibit 3 , Pollard Score Sheets ; Exhibit 4, Elbe Score Sheets ;
Exhibit 5 , Halloran Score Sheets; Exhibit 6, Bean Score Sheets. The County totaled and
averaged together all the evaluators ' scores to arrive at an overall score for all offerors, which is
shown in the below chart:
Vendor Commission Availability Service Requirements Investigative Features Customer Service Qualifications Totals
ICS 16 27 19.5 13.25 13.5 89.25
Viapath 18.5 27.25 19.5 11.5 13.75 90.5
Securus 13.25 28.75 19.5 14.5, 14.25 90.25
Smart Communications 14.75 13.25 17.25 13.25 8 66.5
Exhibit 7, County Recommendation. As this chart makes clear, the County ultimately decided to
award the contract to GTL because GTL outscored Securus by 0.25 points.
5
DENVER I FORT COLLINS I GREELEY
As this chart also shows , the Evaluation Committee gave Securus the highest amount of points in
all of the RFP ' s evaluation categories, except for one - the "Call, Visiting, Tablet Rate Fees and
Commission Availability" category. Indeed, Securus received the most amount of points (or tied
for the most amount of points) in the "services and support requirements" category, the
"investigative features" category, the "customer service" category, and the "qualifications"
category. In those four categories, Securus outscored GTL 77 points to 72 points . In other
words, the Evaluation Committee found that Securus submitted a far superior technical proposal
than GTL and offered best technology, service and customer relations . In fact, one evaluator
found that GTL ' s customer service was so "horrible" it "seemed they didn ' t want our business . "
Exhibit 6, Bean Score Sheets ("References relayed onsite people were great, but Corporate is
horrible to work with . When trying to set up a demo, I went in circles on the telephone and
email, until I gave up because it seemed they didn 't want our business . ") . Yet another evaluator
found that GTL ' s commission proposals "seems like a ploy. " Exhibit 4, Elbe Score Sheets .
However, the only reason GTL was able to outscore Securus and win the contract was because
Securus received the least amount of points of all offerors in the "call, visiting, tablet rating, fees
and commission availability" category. Securus received 13 .25 out of 20 points in that category
while GTL received 18 . 5 out of 20 points in that category. However, as the below chart shows,
Securus low fees and commissions score is solely due to Sgt. Bean giving Securus 7 out of 20
points in this category. Even though Lt. Pollard, Lt. Elbe, and Lt. Halloran scores for Securus in
this category were 15 points, 15 points and 16 points respectively, Sgt. Bean remarkably gave
Securus less than half the available points in this category.
Total GTL TOTAL AVERAGE SECURUS TOTAL AVERAGE
Evaluation Criteria Points Pollard Elbe Halloran Bean Pollard Elbe Halloran Bean
Cell, Visiting, Tablet Rating, Fees
and Commission Availability 20 20 16 18 20 74 18. 5 15 15 16 7 53 13. 25
Service and Support
Requirements 30 25 28 28 28 109 27. 25 30 30 28 27 115 28. 75
Investigative Features 20 20 20 18 20 78 19. 5 20 20 18 20 78 19.5
C C
Customer Service 15 10 15 13 8 46 11. 5 15 15 13 15 58 14.5
TV
Qualifications 15 15 15 12 13 55 13. 75 15 15 13 14 57 14. 25
TOTAL SCORE 100 90 94 89 89 362 90. 5 95 95 88 83 361 90. 25
By Sgt. Bean ' s own admission he did not evaluate the "call, visiting, tablet rating, fees and
commission availability" category in accordance with the RFP ' s requirement that the score be
based upon whether there was "full disclosure of how revenue is generated, and method used to
calculate commissions offered to the County," whether there was reasonable and fair pricing that
complied with the RFP and FCC rules, whether proposal met all the requirements of the RFP .
Exhibit 1 , RFP at page 22 . Instead, he developed his own evaluation criteria that was solely
based upon a mathematical formula that was never disclosed to try to determine which offeror ' s
commissions were the highest. Exhibit 8 , September 22 , 2023 Memo, "2023 Inmate
Communication Services Vendor Proposal Grading and Selection. "
6
DENVER I FORT COWNS I GREELEY
Sgt. Bean described his methodology in an attempt to justify his unusually low score for Securus
in an internal memorandum dated September 22 , 2023 :
Lastly, they [GTL] offered the best overall commissions package . The
commissions chart below is based off a yearly average ADP of 600 and the last 12
months call and visiting minutes in the Weld County Jail . The tablet specific
commissions were based off numbers obtained from jails with similar ADP 's and
make up of the Weld County JaiL
Phone Commission Visit Commission Email/Text/Photo Messages Video Messages Voicemail Messages Mail Service TOTAL
ICS p/yr 80% @ $0.15 p/m 10% @ $0.25 p/m 10% @ $0.25 p/m 10% @ $0.35 p/m 10% @ $0.25 p/m ($52,560) $430,341.37
ICS 3yr Total $1,291,024. 11
Viapath Per Year 83% @ $0.20 p/m 20% @ $0.20 p/m 10% @ $0.50 p/m 10% @ $0.50 p/m 100% @ $0.50 p/m Included $493,701.97
Viapath 3yr Total $1,481,105.91
Securus Year 1 0% 0% 0% 0% $0 $0.00
Securus p/yrAfteryr 1 50% @ $0.20 p/m 30% @ $0.20 p/m 10% @ $0.50 p/m 10% @ $0.50 p/m Does not offer Included $305,677.26
Securus 3yr Total $611,354.52
Smart Comm p/yr $453,386. 19
85% @ $0.18 p/m 50% @ $0.18 p/m 0% @ $.50 message Does not offer 100% Included
Smart Comm 3yr Total $1,360,158.58
Current Per Year $429,335.20
76% @ $0.20 p/m 30% @ $0.29 p/m Not Offered Not Offered Not Offered Not Offered
Current 3yr Total $1,288,005.60
Id. (emphasis added) .
None of this is contained in the RFP or any Addenda. It was not disclosed at all . No offerors
were ever informed that one of the evaluators would base the scores in this category based upon
a mathematical formula that was never disclosed to try to determine which offeror ' s
commissions were the highest. No offerors were ever informed that their commission
percentages would be judged against undisclosed "numbers obtained from jails with similar
ADP ' s and make up of the Weld County Jail . " Exhibit 8 , September 22, 2023 Memo, "2023
Inmate Communication Services Vendor Proposal Grading and Selection. " It is impossible to
even determine what data Sgt. Bean ' s scores are based on. No documents have been produced
by the County providing any back-up for these scores, indicating what data was used or even
which other jails were that Sgt. Bean impermissibly got data from .
Sgt. Bean scored the "Call, Visiting, Tablet Rate Fees and Commission Availability" category
using a formula he developed with undisclosed (and undeterminable data) to determine which
offer Sgt. Bean thought would produce the highest commission revenue . He did not consider
real financial benefit to the County and the lowest costs to the inmates and their friends and
families as required by the RFP. Highest commission and revenue were not part of the RFP ' s
evaluation criteria. The only factors or criteria that may be used in the evaluation of proposals
are those specified in the RFP . See, e . g. , In re : Excelis Sys . Corp . , B-407111 , 2012 WL 660522 ,
at * 3 , 11 (Comp . Gen. Nov. 13 , 2012) (granting protest where agency did not follow evaluation
criteria) . Sgt. Bean ' s unilateral failure to evaluate the offerors in accordance with the
methodology and evaluation criteria set forth in the RFP violates the RFP and Colorado law.
See, e . g . , Acro Serv. Corp . , 2014 Colo . Dist. LEXIS 2368 , * 13 (agency violated law by not
following RFP in awarding contract) . This renders the award to GTL void.
7
DENVER I FORT COLLINS I GREELEY
B. The County' s Award to GTL is Void Because Sgt. Bean Improperly Used One
Methodology to Evaluate the Financial Proposals While the Other Three Evaluators
Properly Used the RFP 's Evaluation Method.
The underlying purposes of competitive bidding in Colorado are to, among other things, provide
for increased public confidence in the procedures followed in public procurement; ensure the fair
and equitable treatment of all parties to the procurement process ; provide increased economy and
maximize the value of public funds ; foster competition, and provide safeguards of quality and
integrity in the procurement system. See C .R. S . 24- 101 - 102(2); see also Powder Horn
Constructors, Inc. v. Florence, 754 P.2d 356, 362 (Colo. 1988) (applying goals of C .R. S . 24- 101 -
102 to municipal procurement process).
The awarding entity must provide all offerors with fair and equal treatment with respect to
evaluation of their proposal so that competition is conducted on an equal basis and offerors are
provided with a common basis for the preparation of their proposals . See, e. g. , id. ; Acro Sew.
Corp. , 2014 Colo. Dist. LEXIS 2368, * 13 ; Protest of Sys. Mgt. , Inc. & Qualimetrics, Inc. , B-
287032 . 3 ; B-287032 .4 (Apr. 16, 2001 ) ("It is a fundamental principle of government
procurement that competition must be conducted on an equal basis, that is, offerors must be
treated equally and be provided with a common basis for the preparation of their proposals. ") .
"Elemental fairness requires that bidders be entitled to notice of the basis upon which their bids
will be evaluated. " United Techs. Commc 'ns Co. v. Washington Cty. Bd. , 624 F. Supp. 185 , 190
(D. Minn. 1985) (granting injunction where county' s subjective evaluation scale "deprived
[bidder] of a fair competition against equals, and its chance to succeed or fail in an open and
unbiased marketplace") .
As stated above, Sgt. Bean' s score is solely based upon which offer he thought would produce
the highest commission revenue. On the other hand, Lt. Pollard, Lt. Elbe, and Lt. Halloran' s
scores are based upon the RFP ' s evaluation criteria of whether there was "full disclosure of how
revenue is generated, and method used to calculate commissions offered to the County," whether
there was reasonable and fair pricing that complied with the RFP and FCC rules, whether
proposal met all the requirements of the RFP. Exhibit 1 , RFP at page 22 .
Not surprisingly, Sgt. Bean' s score of 7 points for Securus is entirely out of range with the scores
of Lt. Pollard, Lt. Elbe, and Lt. Halloran who gave Securus scores of 15 , 15 and 16 respectively.
Sgt. Bean' s procurement error affected the contract award. If Sgt. Bean' s scores are removed
from the evaluation, Securus would have received 93 total average points and GTL would have
received 91 total average points, and Securus would have been awarded the contract.
Additionally, it appears that Sgt. Bean' s new and undisclosed evaluation methodology was
intentionally concealed from the County Commissioners. Even though the County submitted a
verbatim copy of Sgt. Bean' s memorandum with the Evaluation Committee ' s total scores to the
County Commissioners in order to award the contract to GTL, the memorandum removed Sgt.
Bean' s financial evaluation description and his commission chart from memorandum. Compare
Exhibit 8, September 22, 2023 Memo, "2023 Inmate Communication Services Vendor Proposal
Grading and Selection" with Exhibit 7, County Recommendation. Indeed, had the original
8
DENVER I FORT COLLINS I GREELEY
memorandum been submitted to the Commissioners, they could have seen Sgt. Bean ' s scores
were based upon who he thought would produce the highest commission revenue even thought
highest commission and revenue were not part of the RFP ' s evaluation criteria.
When Sgt. Bean used one methodology (that is not contained in the RFP) to evaluate and score
financial proposals, while Lt. Pollard, Lt. Elbe, and Lt. Halloran used another methodology (that
is contained in the RFP) to evaluate and score financial proposals, it failed to provide all offerors
with fair and equal treatment and conduct competition on an equal basis. See, e. g. , id. ; Acro
Serv. Corp. , 2014 Colo. Dist. LEXIS 2368, * 13 ; Protest of Sys . Mgt. , Inc. & Qualimetrics, Inc. ,
B-287032 .3 ; B-287032 .4 (Apr. 16, 2001 ) . This is another reason the County must rescind its
award to GTL.
C. The County' s Award to GTL is Void Because Sgt. Bean Based His Financial
Evaluation on Incorrect Information.
The County' s financial evaluation cannot produce a misleading result. See, e. g. , Bristol-Myers
Squibb Co. , B-294944.2, 2005 DPD ¶ 16, at 4 (Comp. Gen. Jan. 18, 2005) ; AirTrack Travel, et
al. , 2003 CPD ¶ 117, at 22 (Comp. Gen. June 30, 2003 ). Where a public agency fails to give
adequate consideration to cost, its decision-making is deemed arbitrary and capricious as a
matter of law. See Arch Chems . , Inc. v. United States, 64 Fed. Cl. 380, 401 (2005) .
Here, Sgt. Bean' s scores in "Call, Visiting, Tablet Rate Fees and Commission Availability"
category are arbitrary and capricious because they are based on incorrect information about both
Securus and GTL.
GTL failed to disclose tablet pricing details, including the fact that it typically charges $0.05 per
minute to use GTL' s tablets . Per minute models on tablets will come at high costs to end users
and ultimately move money away from the county' s anticipated commissions . This is an
undisclosed cost that should have caused Sgt. Bean to score GTL lower in this category.
Additionally, Sgt. Bean never considered the amount of inmate usage that would shift inmate
usage away from telephones and GTL' s 83 % commission to other communications methods
available on tablets where commissions were much lower, 10%. Indeed, even Lt. Elbe found
that GTL' s commission proposals "seems like a ploy" and gave it 16 points in this category:
I can 't help but think the 85% commission on phones is a ploy when the
commissions on video visits are so low. Same thing for voicemails — who is going
to leave a voicemail — nobody — but the 100% commission seems like a ploy.
Exhibit 4, Elbe Score Sheets.
Securus, on the other hand, offered technology solutions at no cost to the county in lieu of high
commission percentages that were illusory or funded by undisclosed fees. Sgt. Bean ignored the
value of the technology Securus was providing at no cost when he was scoring this category. In
fact, Securus demonstrated that the financial value of its offer to the County was over $2. 5
9
DENVER I FORT COLLINS I GREELEY
million . See Exhibit 9, Securus Financial Offer. Securus ' offer provides the County the
following crime-fight technology at no cost:
• Word Alert — valued at $30,564 per year — a tool that automatically transcribes and
translates voice to text.
• IPRO — valued at $22,908 per year — which provides continues voice identification and
verification with pre-call PIN check
• ICER — which evaluates and reports when offenders are communicating with one
another through offender calls .
• THREADS — a data analytics investigative platform and analysis tool that assists
investigators generate focused, more productive leads
• AIS (Automated Information Services) — valued at $ 19,320 per year — the industry' s
only hosted, interactive voice response (IVR) system that automatically provides
general facility information and offender-specific information to detainees and outside
callers over the phone to free up staffa $ 19, 320 annual value
• Securus Managed Digital Mail — valued at $28,944 per year — all inmate mail scanned
and inspected for contraband by Securus digital mail center and associated with the
appropriate inmate on its tablet and video terminal.
• One dedicated full time on-site Tablet Administrator and one part time on-site Field
technician — valued at $ 150,000 per year.
Sgt. Bean completely ignored the value of these critical crime-fighting tools . He also ignored the
fact that Securus ' calling rates were equal to or lower than the current rates as well as the rates
offered by GTL. Tellingly, with no analysis Sgt. Bean simply dismissed Securus ' Best and Final
Financial Offer and told the rest of the evaluators it was "garbage. " See Exhibit 10, September
22, 2023 email with Securus BAFO. This is incorrect information and misleading. It has cost
the County taxpayers (and County employees) millions of dollars in valuable crime -fighting
technology. This Board must void the award to GTL.
CONCLUSION
For the foregoing reasons and the reasons, the Award to GTL is arbitrary and capricious,
improper under Colorado law, contrary to the terms of the RFP and has the effect of undermining
the integrity of the procurement process .
10
DENVER I FORT COLLINS I GREELEY
As such, Securus requests the Award to GTL be rescinded and declared void, and the County
award the contract to Securus as the highest scoring vendor. Alternatively, the County should
conduct a re-bid the Contract.
Notwithstanding the alternative relief requested, Securus submits that an award to Securus is the
most appropriate and expedient relief because Securus is the highest scoring responsible and
responsive offeror and has the undeniable ability to provide the services requested.
Respectfully,
sofic
Bob Choate
Enclosures
11
DENVER I FORT COLLINS I GREELEY
EXHIBIT 1
I_ � cc�r�s �r'. I�
REQUEST FOR PROPOSALS v �� p+re, ed% nrJ .
WELD COUNTY, COLORADO rat ti.' \ �.:' : '
=
1301 N 17TH AVENUE
GREELEY, CO 80631 VO" -4
DATE : JULY 7 2023trat
C
BID NUMBER : B2300133
DESCRIPTION : INMATE COMMUNICATION SERVICES rg /41:14c
DEPARTMENT : WELD COUNTY SHERIFF' S OFFICE AND JUSTICE SERVICES DEPARTMENT
MANDATORY PRE-BID CONFERENCE DATE : AUGUST 10 , 2023
BID OPENING DATE : SEPTEMBER 8, 2023
1 . NOTICE TO BIDDERS :
The Board of County Commissioners of Weld County, Colorado , by and through its Controller (collectively
referred to herein as , "Weld County" ) , wishes to purchase the following :
INMATE COMMUNICATION SERVICES
A mandatory pre -bid conference will be held on August 10 , 2023 at 1 : 00 PM at the Weld County North
Jail Complex 2110 O Street , Greeley, CO 80631 . Bidders must participate and record their presence at the
pre- bid conference to be eligible to submit bids .
Bids will be received until : September 8 , 2023 at 10 : 00 AM (Weld County Purchasing Time Clock) . The
submitted bids will be read over a Microsoft Teams Conference Call on September 8, 2023 at 10 : 30 AM .
To join , call the phone number and enter the Conference ID provided below or you are invited to attend the
bid opening in person at the Weld County Administration Building , Fort St . Vrain Meeting Room , 1150 O
Street , Greeley , CO 80631 .
Phone number: 720-439 -5261 Phone Conference ID : 866 731 304#
PAGES 1 - 7 OF THIS REQUEST FOR BIDS CONTAINS GENERAL INFORMATION FOR THE
REQUEST NUMBER REFERRED TO ABOVE . NOT ALL OF THE INFORMATION CONTAINED IN
PAGES 1 - 7 MAY BE APPLICABLE FOR EVERY PURCHASE . BID SPECIFICS FOLLOW PAGE 7.
2 . INVITATION TO BID :
Weld County requests bids for the above -listed merchandise , equipment , and/or services . Said merchandise
and/or equipment shall be delivered to the location (s) specified herein
Bids shall include any and all charges for freight , delivery, containers , packaging , less all taxes and
discounts , and shall , in every way, be the total net price which the bidder will expect the Weld County to pay if
awarded the bid .
You can find information concerning this request on the BidNet Direct website at
https ://www. bidnetdirect . com/ . Weld County Government is a member of BidNet Direct . BidNet Direct is an
on- line notification system which is being utilized by multiple non -profit and governmental entities .
Participating entities post their bids , quotes , proposals , addendums , and awards on this one centralized
system .
Bid Delivery to Weld County :
A. Emailed bids are required . PREFERRED : email bids to bids@weldgov.com ; however, if your bid
exceeds 25MB please upload your bid to https ://www. bidnetdirect. com . The maximum file size to upload to
BidNet Direct is 500 MB .
B . PDF format is required . Emailed bids must include the following statement on the email : " I hereby
waive my right to a sealed bid" . An email confirmation will be sent when your bid has been received . Please
call Purchasing at 970-400 -4222 or 4223 with any questions .
3 . INSTRUCTIONS TO BIDDERS : INTRODUCTORY INFORMATION
Bids shall be typewritten or written in ink on forms prepared by the Weld County Purchasing Department.
Each bid must give the full business address of bidder and be signed by him with his usual signature . Bids
by partnerships must furnish the full names of all partners and must be signed with the partnership name by
o ne of the members of the partnership or by an authorized representative , followed by the signature and title
of the person signing . Bids by corporations must be signed with the legal name of the corporation , followed
by the name of the state of the incorporation and by the signature and title of the president , secretary , or
other person authorized to bind it in the matter. The name of each person signing shall also be typed or
printed below the signature . A bid by a person who affixes to his signature the word " president , " "secretary , "
"agent, " or other title without disclosing his principal , may be held to be the bid of the individual signing .
When requested by the Weld County Controller, satisfactory evidence of the authority of the officer signing
on behalf of a corporation shall be furnished . A power of attorney must accompany the signature of anyone
n ot otherwise authorized to bind the Bidder. All corrections or erasures shall be initialed by the person signing
the bid . All bidders shall agree to comply with all of the conditions , requirements , specifications , and/or
instructions of this bid as stated or implied herein . All designations and prices shall be fully and clearly set
forth . All blank spaces in the bid forms shall be suitably filled in . Bidders are required to use the Proposal
Forms which are included in this package and on the basis indicated in the Bid Forms . The Bid Proposal
must be filled out completely, in detail , and signed by the Bidder.
Late or unsigned bids shall not be accepted or considered . It is the responsibility of the bidder to ensure that
the bid arrives in the Weld County Purchasing Department on or prior to the time indicated in Section 1 ,
entitled , " Notice to Bidders . " Bids received prior to the time of opening will be kept unopened in a secure
place . No responsibility will attach to the Weld County Controller for the premature opening of a bid not
properly addressed and identified . Bids may be withdrawn upon written request to and approval of the Weld
County Controller; said request being received from the withdrawing bidder prior to the time fixed for award .
Negligence on the part of a bidder in preparing the bid confers no right for the withdrawal of the bid after it
has been awarded . Bidders are expected to examine the conditions , specifications , and all instructions
contained herein , failure to do so will be at the bidders' risk.
In accordance with Section 14-9(3) of the Weld County Home Rule Charter, Weld County will give preference
to resident Weld County bidders in all cases where said bids are competitive in price and quality. It is also
u nderstood that Weld County will give preference to suppliers from the State of Colorado , in accordance with
C . R . S . § 30- 11 - 110 (when it is accepting bids for the purchase of any books , stationery , records , printing ,
lithographing or other supplies for any officer of Weld County) . Weld County reserves the right to reject any
and all bids , to waive any informality in the bids , to award the bid to multiple vendors , and to accept the bid
that , in the opinion of the Board of County Commissioners , is to the best interests of Weld County . The bid (s)
may be awarded to more than one vendor.
In submitting the bid , the bidder agrees that the signed bid submitted , all of the documents of the Request
for Bid contained herein ( including , but not limited to the product specifications and scope of services) , the
formal acceptance of the bid by Weld County , and signature of the Chair of the Board of County
Commissioners , together constitutes a contract , with the contract date being the date of signature by the
Chair of the Board of County Commissioners .
4. GENERAL PROVISIONS
A. Fund Availability : Financial obligations of Weld County payable after the current fiscal year are
contingent upon funds for that purpose being appropriated , budgeted , and otherwise made available . By
BID REQUEST #B2300133 Page 2
acceptance of the bid , Weld County does not warrant that funds will be available to fund the contract beyond
the current fiscal year.
B . Trade Secrets and other Confidential Information : Weld County discourages bidders from
submitting confidential information , including trade secrets , that cannot be disclosed to the public. If
n ecessary, confidential information of the bidder shall be transmitted separately from the main bid submittal ,
clearly denoting in red on the information at the top the word , "CONFIDENTIAL . " However, the successful
bidder is advised that as a public entity , Weld County must comply with the provisions of C . R. S . 24 -72-201 ,
et seq . , the Colorado Open Records Act ( CORA) , with regard to public records , and cannot guarantee the
confidentiality of all documents . The bidder is responsible for ensuring that all information contained within
the confidential portion of the submittal is exempt from disclosure pursuant to C . R . S . 24-72-204(3 )(a )( IV)
(Trade secrets , privileged information , and confidential commercial , financial , geological , or geophysical
data ) . If Weld County receives a CORA request for bid information marked "CONFIDENTIAL" , staff will review
the confidential materials to determine whether any of them may be withheld from disclosure pursuant to
CORA and disclose those portions staff determines are not protected from disclosure . Weld County staff will
n ot be responsible for redacting or identifying Confidential information which is included within the body of
the bid and not separately identified . Any document which is incorporated as an exhibit into any contract
executed by the County shall be a public document regardless of whether it is marked as confidential .
C . Governmental Immunity : No term or condition of the contract shall be construed or interpreted as
a waiver, express or implied , of any of the immunities , rights , benefits , protections , or other provisions , of the
Colorado Governmental Immunity Act §§24- 10- 101 et seq . , as applicable now or hereafter amended .
D . Independent Contractor : The successful bidder shall perform its duties hereunder as an
independent contractor and not as an employee . He or she shall be solely responsible for its acts and those
of its agents and employees for all acts performed pursuant to the contract . Neither the successful bidder
n or any agent or employee thereof shall be deemed to be an agent or employee of Weld County . The
successful bidder and its employees and agents are not entitled to unemployment insurance or workers'
compensation benefits through Weld County and Weld County shall not pay for or otherwise provide such
coverage for the successful bidder or any of its agents or employees . Unemployment insurance benefits will
be available to the successful bidder and its employees and agents only if such coverage is made available
by the successful bidder or a third party. The successful bidder shall pay when due all applicable employment
taxes and income taxes and local head taxes ( if applicable ) incurred pursuant to the contract . The successful
bidder shall not have authorization , express or implied , to bind Weld County to any agreement, liability or
u nderstanding , except as expressly set forth in the contract . The successful bidder shall have the following
responsibilities with regard to workers' compensation and unemployment compensation insurance matters :
(a) provide and keep in force workers' compensation and unemployment compensation insurance in the
amounts required by law, and ( b) provide proof thereof when requested to do so by Weld County .
E . Compliance with Law : The successful bidder shall strictly comply with all applicable federal and
state laws , rules and regulations in effect or hereafter established , including without limitation , laws applicable
to discrimination and unfair employment practices .
F . Choice of Law : Colorado law , and rules and regulations established pursuant thereto , shall be
applied in the interpretation , execution , and enforcement of the contract . Any provision included or
incorporated herein by reference which conflicts with said laws , rules and/or regulations shall be null and
void .
G . No Third -Party Beneficiary Enforcement : It is expressly understood and agreed that the
enforcement of the terms and conditions of the contract , and all rights of action relating to such enforcement,
shall be strictly reserved to the undersigned parties and nothing in the contract shall give or allow any claim
or right of action whatsoever by any other person not included in the contract . It is the express intention of
the undersigned parties that any entity other than the undersigned parties receiving services or benefits
u nder the contract shall be an incidental beneficiary only.
H . Attorney' s Fees/Legal Costs : In the event of a dispute between Weld County and the successful
BID REQUEST #B2300133 Page 3
bidder, concerning the contract , the parties agree that Weld County shall not be liable to or responsible for
the payment of attorney fees and/or legal costs incurred by or on behalf of the successful bidder.
I . Disadvantaged Business Enterprises : Weld County assures that disadvantaged business
enterprises will be afforded full opportunity to submit bids in response to all invitations and will not be
discriminated against on the grounds of race , color, national origin , sex , age , or disability in consideration for
an award .
J . Procurement and Performance : The successful bidder agrees to procure the materials , equipment
and/or products necessary for the project and agrees to diligently provide all services , labor, personnel , and
materials necessary to perform and complete the project . The successful bidder shall further be responsible
for the timely completion and acknowledges that a failure to comply with the standards and requirements
outlined in the Bid within the time limits prescribed by County may result in County' s decision to withhold
payment or to terminate this Agreement .
K . Term : The term of this Agreement begins upon the date of the execution of this Agreement by County
and shall continue through and until successful bidder' s completion of the responsibilities described in the
Bid .
L . Termination : County has the right to terminate this Agreement, with or without cause on thirty (30)
days written notice . Furthermore , this Agreement may be terminated at any time without notice upon a
material breach of the terms of the Agreement .
M . Extension or Modification : Any amendments or modifications to this agreement shall be in writing
signed by both parties . No additional services or work performed by the successful bidder shall be the basis
for additional compensation unless and until the successful bidder has obtained written authorization and
acknowledgement by County for such additional services . Accordingly , no claim that the County has been
u njustly enriched by any additional services , whether or not there is in fact any such unjust enrichment , shall
be the basis of any increase in the compensation payable hereunder.
N . Subcontractors : The successful bidder acknowledges that County has entered into this Agreement
in reliance upon the particular reputation and expertise of the successful bidder. The successful bidder shall
n ot enter into any subcontractor agreements for the completion of this Project without County's prior written
consent , which may be withheld in County's sole discretion . County shall have the right in its reasonable
discretion to approve all personnel assigned to the subject Project during the performance of this Agreement
and no personnel to whom County has an objection , in its reasonable discretion , shall be assigned to the
Project . The successful bidder shall require each subcontractor, as approved by County and to the extent
of the Services to be performed by the subcontractor, to be bound to the successful bidder by the terms of
this Agreement , and to assume toward the successful bidder all the obligations and responsibilities which
the successful bidder, by this Agreement , assumes toward County . County shall have the right (but not the
o bligation ) to enforce the provisions of this Agreement against any subcontractor hired by the successful
bidder and the successful bidder shall cooperate in such process . The successful bidder shall be responsible
for the acts and omissions of its agents , employees , and subcontractors .
O . Warranty : The successful bidder warrants that services performed under this Agreement will be
performed in a manner consistent with the standards governing such services and the provisions of this
Agreement . The successful bidder further represents and warrants that all services shall be performed by
qualified personnel in a professional and workmanlike manner, consistent with industry standards , and that
all services will conform to applicable specifications . In addition to the foregoing warranties , Contractor is
aware that all work performed on this Project pursuant to this Agreement is subject to a one-year warranty
period during which Contractor must correct any failures or deficiencies caused by contractor's workmanship
or performance .
The bidder warrants that the goods to be supplied shall be merchantable , of good quality, and free from
defects , whether patent or latent . The goods shall be sufficient for the purpose intended and conform to the
BID REQUEST #B2300133 Page 4
minimum specifications herein . The successful bidder shall warrant that he has title to the goods supplied
and that the goods are free and clear of all liens , encumbrances , and security interests .
Service Calls in the First One Year Period : The successful bidder shall bear all costs for mileage , travel time ,
and service trucks used in the servicing ( including repairs) of any of the goods to be purchased by Weld
County , Colorado , pursuant to this bid for as many service calls as are necessary for the first one ( 1 ) year
period after said goods are first supplied to Weld County .
Bidder shall submit with their bids the following information pertaining to the equipment upon which the bids
are submitted :
1 . Detailed equipment specifications to include the warranty .
2 . Descriptive literature .
P . Non -Assignment : The successful bidder may not assign or transfer this Agreement or any interest
therein or claim thereunder, without the prior written approval of County . Any attempts by the successful
bidder to assign or transfer its rights hereunder without such prior approval by County shall , at the option of
County , automatically terminate this Agreement and all rights of the successful bidder hereunder. Such
consent may be granted or denied at the sole and absolute discretion of County .
Q . Interruptions : Neither party to this Agreement shall be liable to the other for delays in delivery or
failure to deliver or otherwise to perform any obligation under this Agreement , where such failure is due to
any cause beyond its reasonable control , including but not limited to Acts of God , fires , strikes , war, flood ,
earthquakes or Governmental actions .
R . Non -Exclusive Agreement : This Agreement is nonexclusive , and County may engage or use other
contractors or persons to perform services of the same or similar nature .
S . Employee Financial Interest/Conflict of Interest - C. R. S . §§24-18-201 et seq . and X24-50-507.
The signatories to this Agreement agree that to their knowledge , no employee of Weld County has any
personal or beneficial interest whatsoever in the service or property which is the subject matter of this
Agreement . County has no interest and shall not acquire any interest direct or indirect , that would in any
manner or degree interfere with the performance of the successful bidder' s services and the successful
bidder shall not employ any person having such known interests . During the term of this Agreement, the
successful bidder shall not engage in any business or personal activities or practices or maintain any
relationships which actually conflicts with or in any way appear to conflict with the full performance of its
obligations under this Agreement . Failure by the successful bidder to ensure compliance with this provision
may result , in County's sole discretion , in immediate termination of this Agreement . No employee of the
successful bidder nor any member of the successful bidder's family shall serve on a County Board , committee
o r hold any such position which either by rule , practice or action nominates , recommends , supervises the
successful bidder's operations , or authorizes funding to the successful bidder.
T . Severability : If any term or condition of this Agreement shall be held to be invalid , illegal , or
u nenforceable by a court of competent jurisdiction , this Agreement shall be construed and enforced without
such provision , to the extent that this Agreement is then capable of execution within the original intent of the
parties .
U . Binding Arbitration Prohibited : Weld County does not agree to binding arbitration by any extra-
judicial body or person . Any provision to the contrary in the contract or incorporated herein by reference shall
be null and void .
V . Board of County Commissioners of Weld County Approval : This Agreement shall not be valid
u ntil it has been approved by the Board of County Commissioners of Weld County , Colorado or its designee .
W . Compensation Amount : Upon the successful bidder' s successful completion of the service , and
County's acceptance of the same , County agrees to pay an amount no greater than the amount of the
accepted bid . The successful bidder acknowledges no payment in excess of that amount will be made by
BID REQUEST #B2300133 Page 5
County unless a "change order" authorizing such additional payment has been specifically approved by the
County's delegated employee , or by formal resolution of the Weld County Board of County Commissioners ,
as required pursuant to the Weld County Code .
X . Taxes : County will not withhold any taxes from monies paid to the successful bidder hereunder and
the successful bidder agrees to be solely responsible for the accurate reporting and payment of any taxes
related to payments made pursuant to the terms of this Agreement . Contractor shall not be entitled to bill at
overtime and/or double time rates for work done outside of normal business hours unless specifically
authorized in writing by County .
6 . INSURANCE REQUIREMENTS
General Requirements : Successful bidders must secure , at or before the time of execution of any
agreement or commencement of any work , the following insurance covering all operations , goods or services
provided pursuant to this request . Successful bidders shall keep the required insurance coverage in force at all
times during the term of the Agreement , or any extension thereof, and during any warranty period . The
required insurance shall be underwritten by an insurer licensed to do business in Colorado and rated by
A. M . Best Company as "A" VIII or better. Each policy shall contain a valid provision or endorsement stating
" Should any of the above-described policies by canceled or should any coverage be reduced before the
expiration date thereof, the issuing company shall send written notice to the Weld County Controller by
certified mail , return receipt requested . Such written notice shall be sent thirty (30) days prior to such
cancellation or reduction unless due to non- payment of premiums for which notice shall be sent ten ( 10) days
prior. If any policy is in excess of a deductible or self- insured retention , County must be notified by the
Successful bidder. Successful bidder shall be responsible for the payment of any deductible or self-insured
retention . County reserves the right to require Successful bidder to provide a bond , at no cost to County, in
the amount of the deductible or self-insured retention to guarantee payment of claims .
The insurance coverages specified in this Agreement are the minimum requirements , and these requirements
do not decrease or limit the liability of Successful bidder. The County in no way warrants that the minimum
limits contained herein are sufficient to protect the Successful bidder from liabilities that might arise out of
the performance of the work under this Contract by the Successful bidder, its agents , representatives ,
employees , or subcontractors . The successful bidder shall assess its own risks and if it deems appropriate
and/or prudent , maintain higher limits and/or broader coverages . The successful bidder is not relieved of
any liability or other obligations assumed or pursuant to the Contract by reason of its failure to obtain or
maintain insurance in sufficient amounts , duration , or types . The successful bidder shall maintain , at its own
expense , any additional kinds or amounts of insurance that it may deem necessary to cover its obligations and
liabilities under this Agreement . Any modification to these requirements must be made in writing by Weld
County .
The successful bidder stipulates that it has met the insurance requirements identified herein . The successful
bidder shall be responsible for the professional quality , technical accuracy , and quantity of all materials and
services provided , the timely delivery of said services , and the coordination of all services rendered by the
successful bidder and shall , without additional compensation , promptly remedy and correct any errors ,
omissions , or other deficiencies .
INDEMNITY : The successful bidder shall defend , indemnify and hold harmless County, its officers , agents ,
and employees , from and against injury , loss damage , liability , suits , actions , or claims of any type or
character arising out of the work done in fulfillment of the terms of this Contract or on account of any act,
claim or amount arising or recovered under workers' compensation law or arising out of the failure of the
successful bidder to conform to any statutes , ordinances , regulation , law or court decree . The successful
bidder shall be fully responsible and liable for any and all injuries or damage received or sustained by any
person , persons , or property on account of its performance under this Agreement or its failure to comply with
the provisions of the Agreement, or on account of or in consequence of neglect of The successful bidder in
its methods or procedures ; or in its provisions of the materials required herein , or from any claims or amounts
arising or recovered under the Worker's Compensation Act , or other law , ordinance , order, or decree . This
paragraph shall survive expiration or termination hereof. It is agreed that the successful bidder will be
responsible for primary loss investigation , defense and judgment costs where this contract of indemnity
BID REQUEST #B2300133 Page 6
applies . In consideration of the award of this contract , the successful bidder agrees to waive all rights of
subrogation against the County its associated and/or affiliated entities , successors , or assigns , its elected
officials , trustees , employees , agents , and volunteers for losses arising from the work performed by the
successful bidder for the County . A failure to comply with this provision shall result in County's right to
immediately terminate this Agreement .
Types of Insurance : The successful bidder shall obtain , and maintain at all times during the term of any
Agreement , insurance in the following kinds and amounts :
Workers' Compensation Insurance as required by state statute , and Employer's Liability Insurance
covering all of the successful bidder's employees acting within the course and scope of their employment.
Policy shall contain a waiver of subrogation against the County . This requirement shall not apply when a
successful bidder or subcontractor is exempt under Colorado Workers' Compensation Act . , AND when such
successful bidder or subcontractor executes the appropriate sole proprietor waiver form .
Commercial General Liability Insurance for bodily injury, property damage, and liability assumed under an
insured contract, and defense costs, with the minimum limits must be as follows :
$ 1 , 000 , 000 each occurrence ;
$2 , 000 , 000 general aggregate ;
$2 , 000 , 000 products and completed operations aggregate ;
$ 1 , 000 , 000 Personal Advertising injury
Automobile Liability: Successful bidder shall maintain limits of $ 1 , 000 , 000 for bodily injury per person ,
$ 1 , 000 , 000 for bodily injury for each accident , and $ 1 , 000 , 000 for property damage applicable to all vehicles
operating both on County property and elsewhere , for vehicles owned , hired , and non-owned vehicles used
in the performance of this Contract .
S uccessful bidders shall secure and deliver to the County at or before the time of execution of this
Agreement , and shall keep in force at all times during the term of the Agreement as the same may be
extended as herein provided , a commercial general liability insurance policy, including public liability and
property damage , in form and company acceptable to and approved by said Administrator, covering all
operations hereunder set forth in the Request for Bid .
P roof of Insurance : County reserves the right to require the successful bidder to provide a certificate of
insurance , a policy, or other proof of insurance as required by the County's Risk Administrator in his sole
discretion .
Additional Insureds : For general liability, excess/umbrella liability, pollution legal liability, liquor liability,
and inland marine , Successful bidder's insurer shall name County as an additional insured .
Waiver of Subrogation : For all coverages , Successful bidder's insurer shall waive subrogation rights against
County.
S ubcontractors : All subcontractors , subcontractors , independent contractors , sub-vendors , suppliers , or other
entities providing goods or services required by this Agreement shall be subject to all of the requirements
herein and shall procure and maintain the same coverages required of Successful bidder. Successful bidder
shall include all such subcontractors , independent contractors , sub-vendors suppliers or other entities as
insureds under its policies or shall ensure that all subcontractors maintain the required coverages . Successful
bidder agrees to provide proof of insurance for all such subcontractors , independent contractors , sub-
vendors suppliers or other entities upon request by the County.
The terms of this Agreement are contained in the terms recited in this Request for Bid and in the Response
to the Bid each of which forms an integral part of this Agreement . Those documents are specifically
incorporated herein by this reference .
BID REQUEST #B2300133 Page 7
SPECIFICATIONS AND/OR SCOPE OF WORK AND PROPOSED PRICING :
A. Overview:
Through this Request for Proposal (RFP) , the Weld County Sheriff' s Office and the Weld
County Justice Services Department, hereinafter referred to as the County, respectfully
request proposals from responsible and qualified firms for a fully operational , flexible, secure
and reliable Inmate telephone, video visiting , tablet, and law library system . The provision of
this system and the quality and reliability of such service are a high priority. Firms who
submit a response to this Request for Proposal ( RFP) shall be responsible to submit technical
and service solutions based on their programs that meet or exceed the goals and objectives
herein . To be eligible for review, firms must be able to provide services for inmate telephones ,
visiting , tablet, and law library. Separate contracts will not be awarded for one of these areas .
This RFP contains an Addendum (Scope of Work) to add clarification to the needs of the
Justice Services Department as their operations vary greatly from that of the Weld County
Sheriff' s Office.
The initial agreement, issued as a result of this RFP , will be for a period of thirty-six (36) months ,
beginning approximately January 1 , 2024 to and including December 31 , 2026 . The County shall
have an option to renew the agreement for two (2 ) additional periods of one ( 1 ) year each , with the
same terms and conditions . Each option is to be exercised no later than sixty (60 ) days prior to
December 31 , 2026, and December 31 , 2027 . This agreement and/or any extension to the original
period of a subject agreement shall be contingent upon the County's satisfaction with all products and
services received during the preceding agreement period .
B . Mandatory Pre-Bid Conference :
A mandatory pre- bid conference to familiarize respondents with the scope of work and to answer
questions will be held on Thursday August 10 , 2023 at 1 : 00 PM at:
Weld County North Jail Complex
2110 O Street
Greeley, Colorado 80631
Respondents are requested to RSVP to Sgt . Jarrod Bean via e- mail at jbean@weld . gov by
Thursday , August 3 , 2023 , with the number of persons attending the pre- proposal conference .
A Driver's license or other picture identification is required for entry.
During the mandatory pre-proposal conference , Weld County will only answer verbal questions .
Written questions will only be considered from service providers that had a representative at the
mandatory pre- proposal conference .
Questions regarding this proposal must be submitted in writing to Sergeant Jarrod Bean by e-mail to
jbean@weld . gov no later than Friday, August 18 , 2023 @ 5 : 00 p . m . ( MST) .
All provider questions received will be consolidated , answered , and distributed via e-mail to all service
providers that had a representative present at the mandatory pre-proposal conference and posted to
Bidnet by Friday , August 25 , 2023 .
BID REQUEST #B2300133 Page 8
C . Introductory Information :
The Weld County North Jail Complex is located at 2110 " O" Street , Greeley , Colorado . It is a
direct supervision county jail holding only secure , adult offenders and at times a small number of
juvenile offenders transferred to adult court, i . e . , direct file juveniles . Deputies are posted 24 hours
a day in most housing units to supervise and manage inmates .
The Weld County North Jail Complex initially opened in 1997 and has a current designed capacity
of 1 , 159 general population beds distributed on three levels within approximately 388 , 699 square
feet of structure . However, the facility is staffed for an operational capacity of 830 beds during
2023 .
The number of inmates in custody is dynamic and may fluctuate rapidly within a 24-hour period .
The average adult daily population between Jun 2022 and May 2023 ranged from a peak of 595
to a low of 536 . There was an average of 564 persons in custody during this 12- month period .
Of that number, 564_82 % were adult men , and 1 8 % were adult women . The 2023 projected
average census is 600 of similar gender composition .
There were 9 , 012 jail admissions in 2022 . Of those 9 , 012 admitted in 2022 , 30% were
released from custody within 24-hours . Currently, there have been 3— admissions from
January 1 , 2023 , through May 31 , 2023 .
The mission of the Weld County North Jail Complex is to , "To accept and lawfully hold prisoners in a
safe, humane, wholesome environment that returns people to the community better, or no worse,
than they arrived. "
D . Time Requirements :
Tentative
Proposal Calendar :
July 7 , 2023 Request for Proposal distributed
August 10 , 2023 @ 1 : 00PM Mandatory Pre- Proposal Conference
August 18 , 2023 @ 5 : 00PM Due Date for RFP Questions
August 25, 2023 Distribution of Responses to RFP Questions
September 8 , 2023 @ 10 : 00AM Request for Proposal due date
September 11 - 15 , 2023 Committee Review
October 1 , 2023 Proposal Award
January 1 , 2024 Contract Start Date
The Weld County Sheriff' s Office reserves the right to change the schedule of events, as it
deems necessary. In the event of a major date change , all known participants will be notified .
BID REQUEST #B2300133 Page 9
E . General Requirements :
To enable the selection committee to fairly evaluate each proposal response , each respondent shall
use the following proposal format :
Cover Letter
Table of Contents
Executive Summary
Point-by- Point RFP Response- See below information and example
Additional Information , Attachments or Exhibits
Each Vendor must prepare a written response . Proposal shall be formatted consistent with the
specific sections and numbered paragraphs and must respond to each point on an individual basis .
Failure to address any item shall be interpreted as non -compliance . Vendors must respond to all
paragraphs in the order in which they appear in this RFP .
Each point in this RFP will require a response that includes detailed information on how the vendor
will meet the requirement . At a minimum the vendor will respond using the following response ,
"Company has read , understands and will comply . "
The proposal submitted in response to this RFP must be a Point-by- Point response in the format
requested above. Any serious deviation from this format shall be cause for rejection of the proposal
response . All proposals submitted shall become property of the County . At the discretion of the
County , vendors submitting proposals may be requested to make presentations as part of the
evaluation process . The County will not reimburse the respondents to this RFP for any costs
associated with the preparation and submission of said proposals or in the preparation for and
attendance at a presentation . The County reserves the right to request any vendor submitting a
proposal to clarify their proposal or to supply additional information necessary to assist in the
County' s selection . All vendors must be able to meet all of the requirements set aside in this RFP .
All proposals shall include all of the information requested in this RFP and any additional data that the
respondent deems pertinent to the understanding and evaluating of the proposal . The respondent
should not withhold any information from the written response in anticipation of presenting the
information orally, since oral presentations may not be solicited . All proposals shall meet , at a
minimum , all criteria outlined in the following sections .
F . Project Information :
1 . Additional Stats
Total Standard Wall N,flcobi1e Video Visiting
Enrollment - Video Visiting
Site Name Hung Inmate Roil around Inm aye Total := aypF-, conss Wall Mounted
Stations rvilobile Units
Telephones Phones; Units
Weld County North 3 of which needs to
Jail Complex 2110
1h7 2 be ADA TTY pal/ phone 6 102 4
O Street Greeley e
located in Jail Lobby)
CO 80634
Weld County SW
Substation 4209
County Rd 24 112 3 3
Longmont, CC)
BID REQUEST #B2300133 Page 10
Due to Operational Changes , we are requesting 8 additional Wall Hung phones , and 3 additional
Mobile phones . All of the additional phones will need to be enrollment stations . Due to Operational
Changes , we are requesting 2 additional Wall Video Visiting Unit , and 1 additional Mobile Video
Visiting Unit .
Below is a call volume and commissions paid charted by year containing the previous
24 consecutive months for the Weld County :
Local Local Intralata Intralata Interlata Interlata Interstate Interstate Total
Month Calls Minutes Calls Minutes Calls Minutes Calls Minutes Commissions
.
May-21 14, 124 134, 745 7,816 77, 932 394 3, 619 2,812 26, 799 $ 36, 950/14
Jun -21 12,460 114, 720 7, 540 71, 721 263 2, 369 2, 793 25, 882 $ 32, 609. 57
Jul - 21 12, 228 114, 889 7, 548 71, 810_ 268 2, 621 3,047 29, 193 $ 33, 185. 13
Aug- 21 13, 076 120, 117 7,786 73, 869 326 2, 726 2, 655 25, 199 $ 33, 705.70
Sep- 21 10, 892 101, 442 7,048 65, 619 323 2, 925 . 2, 193 19, 478 $ 28, 798. 53
Oct-21 9, 936 , 92, 288 , 7,495 68, 797 333 3, 220 2,750 25,489 $ 28, 848. 69
Nov- 21 9, 913 92, 198 6,880 63, 259 417 31897 . 2,856 27, 356 $ 28, 379.92
Dec- 21 10, 298 96, 327 6,960 63, 684 554 4, 798 2, 711 26, 554 $ 29, 087. 18
Jan -22 9, 152 86, 718 5, 675 52,424 468 3, 712 2, 545 25, 825 $ 25, 639. 20
Feb- 22 9, 866 94, 949 6, 125 56, 461 449 3, 484 . 2,487 25, 668 $ 27, 445.42
Mar- 22 12,442 116,481 7,012 66, 029 581 4, 771 3,039 30, 533 $ 34, 152. 58
Apr- 22 111713 109, 983 7,064 67, 007 587 4, 823 2, 635 26, 587 $ 34, 017. 57
May-22 12, 086 109, 487 7,957 75, 205 759 7, 166 3,085 31, 122 $ 34, 918. 51
Jun -22 11, 977 , 110,499 7, 545 71, 932 . 788 6, 725 . 2,930 28, 006 $ 34,432. 12
Jul - 22 12, 972 118, 885 9, 115 82,442 595 4,449 3, 315 30, 677 $ 36, 859.02
Aug- 22 13, 598 , 127, 527 9,414 85, 023 , 548 4,474 . 3, 201 29, 819 $ 37, 520. 13
Sep- 22 12, 535 117, 831 8,019 74, 611 410 3, 669 3, 577 34, 976 $ 35, 125. 22
Oct-22 13, 355 124,403 8, 513 78, 935 830 7, 316 3,472 33, 146 $ 37, 057. 60
Nov- 22 12, 766 121, 233 8, 359 77, 870 820 7, 257 . 3, 214 30, 409 $ 35, 988.89
Dec- 22 11, 520 , 109, 047 7, 691 72, 882 1, 151 11, 974 3,437 32, 546 $ 36, 229.80
Jan -23 12, 097 113, 041 7, 224 66, 585 612 5, 951 3, 166 30, 182 $ 32, 795. 37
Feb- 23 12, 523 119, 240 6,898 62, 689 982 10, 419 3, 101 29, 236 $ 33, 890. 22
Mar- 23 13, 141 127, 560 6, 524 61, 009 915 9, 137 3,951 38, 787 $ 36, 052. 27
Apr- 23 12, 120 111, 677 7, 568 68, 765 847 7, 557 3, 281 30, 301 $ 33, 173. 69
AVERAGE P/ M 11, 950 111, 887 7,491 69, 857 593 5, 377 3,011 28, 907 $ 33, 202. 62
TOTAL 298, 740 2,797, 174 179, 776 1, 676, 560 14, 220 129, 059 72, 253 693, 770 $ 796, 862.79
2 . Phone Requirements
A. Call Rating , Fees , and Commission Accountability
All vendors submitting responses to this RFP will be required to fully disclose all fees that can be
applied or added onto call rates and explain in detail what they are . Call rates will be based on a true
per minute rate not to exceed any standard set by the FCC and comply with Colorado Revised
Statute 17-42- 103 , other applicable statutes and any further changes to CRS related to phone
services .
Duration for all calls will not exceed 15 minutes . The stated rate will remain in effect for a period of
no less than 18 months . A request for rate adjustment may be considered after the above stated 18
months but will be limited to an increase not to exceed 10% . A copy of the current rates shall be on
BID REQUEST #B2300133 Page 11
file with the County . The County must be notified , in writing , of any proposed increase or decreases
in the rate charged . The County MUST approve increases/decreases in rate (s ) prior to any changes
and must comply with FCC standards .
1 . Any change in tariff ( increase/decrease) which is not approved by the County in writing in
advance of the change shall be grounds for termination of the contract.
2 . The commission offered to the County shall be based on total gross revenues , with
no deductions for fraud , bad debt , uncollectible and/or unbillable calls . No deductions
shall be made for any cost of providing the service described .
3 . Commissions shall be paid Monthly and shall be accompanied by an inmate telephone
commission and summary report . The report needs to be submitted and commission paid
within 15 days of the end of the month . Example- June ends 6/30 , commission needs to be paid
and report received by 7/ 15 which shall include , at a minimum , the following information .
• Date of report
• Time period covered
• Total number of calls
• Total number of minutes
• Total Gross Revenue (as defined above)
4 . The County reserves the right to audit commissions on an annual basis . Failure to pay
accurate commissions on a regular, monthly basis shall be grounds for cancellation , without
penalty , of any agreement executed as a result of the RFP .
5 . The successful vendor must provide an alternative billing option to called parties who are
categorized as nonbillable by virtue of their selection of an alternative local carrier for
service . The system proposed MUST permit the first call attempt to complete and
MUST provide the called party with immediate access to customer service
representatives for account setup. Such access must be accomplished by pressing a
single key on the called party' s telephone keypad . Although the called party may be
provided a toll-free number to call for information or account set-up , this MUST NOT be the
only alternative . The North Jail Complex and SW substation is collect calling only and
prohibits the use of pre -paid/debit cards in the facility .
B . Technical Requirements and Specifications :
The following identifies the minimum requirements of the desired inmate telephone system :
a . " State of the Art" technology and web-based equipment with offsite host/central processor and
multilevel password security access . The successful vendor shall provide at no cost to the
County, increases to rates and/or surcharges all new company releases in technology and/or
features . The architecture shall be expandable to allow future growth .
b . All phones shall limit one ( 1 ) call per connection .
c . No incoming calls shall be permitted .
d . No three-way calling shall be permitted .
e . The system proposed shall permit cellular connectivity .
f. All inmate calls shall be processed by an automated operator and shall not allow access to a
live operator at any time .
g . After the dialing sequence , the inmate shall be put " ON HOLD" . The inmate shall NOT be
permitted to monitor call progress and shall NOT be allowed to communicate with the called
party , until the call is positively accepted .
h . The system shall be capable of informing the called party the amount that will be billed for the
call prior to acceptance of the call .
BID REQUEST #B2300133 Page 12
i . The system shall brand all inmate calls with a pre- recorded message announcing the collect
call , name of the facility , name of the inmate initiating the call and that calls ALL CALLS
ARE RECORDED . The system shall have , at a minimum , multi - lingual capabilities for
English and Spanish . Please identify other language capabilities available with your system .
j . The system shall provide as a minimum the following security and control features :
1 ) Deny access to 800 , 811 , 866 , 888 , 877 , 411 , 211 , 555- 1212 , 900 , 911 , 950+ 1 ,
976 or 10- 10xxx numbers .
2 ) Allow the blocking of specific telephone numbers such as victims , witnesses , judges ,
county staff and others as requested by the County .
3 ) The system shall be capable of allowing free local calls (determined by the County) to
certain numbers such as Attorneys , Public Defenders , Crime Stoppers , etc.
4 ) The ability to set time limits and calling hours
5 ) Provide the capability to assign and use " PIN " management with the inmate telephone
system . Inmate PIN verification must be provided in the form of Voice Print technology .
6 ) The system shall provide an integrated capability to monitor, record , store and retrieve
inmate phone conversations on a real-time basis and retrieve conversations . All
call recordings must be stored on -line for a minimum of the previous thirty-six (36)
months . Recordings shall be in a standard file format with playback on a non- proprietary
player. At conclusion of the contract , the successful vendor shall archive for County
access , the previous thirty-six (36) months of recordings .
7 ) Provide correct and accurate call details and management reports for all calls placed
from the inmate phones . Reports shall include at a minimum , origination number,
destination number, type of call ( local , intrastate , or interstate ) , number of minutes of
call , reason for disconnecting and total call charges . Report must be available on -site .
8 ) Call detail Records call records and recordings shall be stored on- line at a minimum
of the previous thirty-six (36 ) months . Alternate proposals of archive storage are not
acceptable .
9 ) The system shall be capable of allowing secure inter-agency access to recordings with
the ability for the County to limit and track agency access .
C . Investigative Features
The County currently uses a technologically advanced Investigation system which has been very
successful . Once a contract is awarded as part of the RFP , the successful vendor must agree to provide
and maintain a Biometric Voice Identification and Investigation System . The system shall include at a
minimum the following features and functionalities :
a . The investigation software must be completely integrated with the calling platform and not
require the export and import of inmate call records , inmate account information , or called
party billing name and address information related to the County .
b . Voice identification technology to enroll , validate , monitor , and continuously identify all
inmates speaking on the phone . Ability to conduct voice searches on all called parties
throughout the entire platform .
c . Provide continuous , real -time identification of inmates speaking on a call , and continuous
voice analysis for the entire duration of the call .
d . The investigation software must be able to import data from cell phones .
e . The investigation software must be able to notify investigators when information is found
related to any report or analysis previously configured
f. The investigation software must be able to allow investigators to flag certain words or
phrases in conversations and be notified when the system recognizes them .
BID REQUEST #B2300133 Page 13
g . The investigation software must provide investigators with the ability to share information
with other investigators from outside agencies .
h . The investigation software must be able to allow investigators to schedule reports and
analysis .
i . Function covertly with no audible sounds or interruptions of the phone call for the purpose
identifying the inmate speaking on the phone .
j . Capable of detecting PIN sharing or stealing amongst inmates and identify the inmates who
are fraudulently using another inmate' s PIN number . Provide alerts when inmates other than
the PIN owner appear on a call .
k . Capable of recognizing a single voice by incorporating multiple voice factors such as spoken
words or phrases , accents , inflections , and pronunciations to identify a specific individual .
I . Utilize biometrics analysis to detect , track , and alert when 3 -way calls are attempted ,
and flag the call .
m . Must be able to flag and track information on high interest group such as security threat
group members , high profile inmates , institution drug dealers , escape risks , mail monitored
inmates , etc . The system needs to be able to allow the County to customize the groups as
desired .
n . Must have a comprehensive management and reporting system that can be customized to
the needs of the Countys
Once a contract is awarded as a result of the RFP , the successful vendor agrees to provide
and maintain a "State of the Art" system that features a Relationship Tool that Draws
Association between Inmate and Community communication at no cost to the County , increases
to rates , fees and/or surcharges :
D . Point of Contact
The Investigation Software , Programs and Tools they provide are very important to the County . Vendors
will need to provide evidence that shows how their Investigation programs are being used by the law
enforcement agencies they serve . We are looking for how effective these programs are at assisting
agencies with their investigations both inside and outside their detention facility . Vendor must provide the
requested information from no less than two agencies , and the name , title , and contact information
for an individual who will be the " Point of Contact" of their agencies so the information can be validated .
The failure to include the above requested information or the inability to reach the " Point of Contact" shall
be ample cause for rejection of the proposal by the County .
E . Public and Inmate Automated Information System
During the term of any contract awarded as a result of the RFP , the successful vendor agrees to
provide and maintain a Public and Inmate Automated Information System at no cost to the County ,
increases to rates , fees and/or surcharges . The Public and Inmate Automated Information System
must be a hosted Interactive Voice Response ( IVR) platform accessible by both the public and
inmates . The system shall include but not limited to inmate name recognition , bond amounts , court
times and dates , general facility information , inmate trust fund accounts ( public only) , commissary
balances ( Inmate access only) , projected release dates , visitation eligibility , inmate identification
with pin support and Spanish interface . The proposal shall explain in detail what will be included
with this system .
BID REQUEST #B2300133 Page 14
3 . Visiting System
A. The successful vendor will deploy Video visitation at the Weld County North Jail Complex . The
successful vendor will provide a web-based visitation system that allows individuals to schedule and
participate in video visitation sessions with inmates .
B . Video visitation should occur without frequent technical problems
C . Video visitation is rarely cancelled or limited by technical problems related to the vendors
equipment , network , or IT infrastructure
D . Successful vendor will install at no cost to the county video equipment for in - person visiting at the
North Jail Complex .
E . In person video visitation shall be free . Although there is no regulation on video visitation rates , it
will be considered by the evaluation committee .
F . The current times for video visitation are listed below:
• Remote- 7 days a week , 0730-0930 , 1200- 1730 , 2000-2200
• Onsite- Sunday- None , Monday- Friday 0800-0930 , 1200- 1700 , Saturday 0900- 1630
• Although these are the current video visitation times , the County reserves the right to adjust
them as needed based on scheduling and staffing
G . The video visiting system should employ the same monitoring and investigative features as
described above in the phone section F . C . above .
H . All on-site video visitation sessions will be required to be scheduled at least 24 hours in advance ,
where practicable .
I . Inmates shall be allowed to conduct remote visits without quantity limits during times regulated by
the County as long as they don 't interfere with those times designated for on-site visits . Visitation
may be limited in quantity or totally restricted for individuals who are on administrative restriction .
J . The visitation policy with respect to in -person visits is solely within Weld County's discretion .
K. Videos shall be retained for a minimum of 90 days , even at the end of the contract should another
vendor be chosen .
L . Commissions shall be paid Monthly and shall be accompanied by an inmate visitation
commission and summary report . The report needs to be submitted and commission paid within
15 days of the end of the month . Example- June ends 6/30 , commission needs to be paid and
report received by 7/ 15 which shall include , at a minimum , the following information .
• Date of report
• Time period covered
• Total number of visits
• Total Gross Revenue
BID REQUEST #B2300133 Page 15
Below are the visitation volume and commissions paid charted by year containing the
previous 24 consecutive months for the Weld County :
Revenue Video Total
Period Visits Commissions
May- 21 956 $2,578. 33
Jun- 21 954 $2,572 . 94
Jul - 21 849 $2,289 . 75
Aug- 21 721 $ 1,944. 54
Sep- 21 640 $ 1,726. 08
Oct- 21 763 $2,057. 81
Nov- 21 756 $2,038. 93
Dec- 21 840 $2,265 . 48
Jan- 22 742 $2,001 . 17
Feb- 22 686 $ 1,850. 14
Mar- 22 705 $ 1,901 . 39
Apr- 22 819 $2,208. 84
May- 22 765 $2,063 . 21
Jun- 22 649 $ 1,750. 35
Jul - 22 717 $ 1,933 . 75
Aug- 22 784 $2, 114. 45
Sep- 22 669 $ 1,804. 29
Oct- 22 761 $2,052 . 42
Nov- 22 761 $2,052 . 42
Dec- 22 638 $ 1,720. 69
Jan- 23 640 $ 1,726. 08
Feb- 23 743 $2,003 . 87
Mar- 23 791 $2, 133 . 33
Apr- 23 697 $ 1,879 . 81
Average 752 $2,027. 92
Totals 18,046 . 00 $48,670. 07
4 . Tablet System
A. Phones
• The same phone system as described above shall be available on the tablet . This would
also include access to the same investigatory program as wall phones .
B . Video Visitation
• The same video system as described above shall be available on the tablet . The preferred
method would be for a completely wireless setup and video to be displayed on the tablet.
However, if a docking station is required it shall be noted in the proposal and all necessary
equipment installed and maintained at no cost to the County .
C . Documents/forms
• The Sheriffs Office currently has a printed 70-page Inmate Handbook available in every
housing unit . The Inmate Handbook shall be installed on all tablets and the County shall
have access to send updates at any time
BID REQUEST #B2300133 Page 16
• Announcements are typically made by housing unit Deputies , an information wall in the
housing unit ( papers) or via a video that plays every morning . The ability to push updates ,
and notifications of changes shall be noted in the proposal .
• Inmate request forms- The Sheriff's office currently uses inmate request forms for things
such as laundry , kitchen , mail room , phone , commissary, DCS , Inmate services etc . The
proposal should outline how these forms can be adapted to the tablet and the process for
routing them to specific people or groups of people . The proposal shall indicate the retention
time and process .
• Grievances- The jail currently uses a 4-step process , where the inmate can grieve any
specific staff member ( kitchen , inmate services , deputy , counselor, nurse et . . . ) From there
the inmate can escalate the grievance going to : Step 2 Sergeant , Step 3 Lieutenant , Step 4
Captain . The proposal should outline how the grievance form can be adapted to the tablet
and the process for routing them to specific people or groups of people . The routing process
should indicate whether it can be done within an operating system , or if a group of
employees will need to disperse them as they are received . The proposal shall indicate the
retention time and process .
D . Books
• The Sheriff's Office currently maintains a library of approximately 2 , 000 books . The books
are circulated through all housing units by 2 full time employees . The vendor shall provide a
similar number of books available at no cost to the county or the inmate . If premium books
can be purchased , the proposal shall indicate the costs to the inmate . Any content shall be
reviewed , selected and approved by the County prior to being applied to the tablets .
E . Mail/photos
• The Sheriff's Office has averaged the following pieces of mail per day : 2021 -82 , 2022-64 ,
2023-53 . These numbers include legal/privileged mail , that account for 5- 10 pieces per day .
The vendor shall be capable of processing regular mail , scanning and attaching it
electronically to be viewed by the inmate . The proposal shall detail the process for handling
both legal and regular mail and any costs associated with this service .
F . Newspaper
• Currently, the Sheriff's Office provides the Denver Post to every housing unit . The proposal
should indicate what news sources are available and in detail any costs associated if any
with the installation on every tablet . This content shall be reviewed , selected and approved
by the County prior to being applied to the tablets .
G . Messaging/email
• A messaging/email system separate from physical mail is an option the County wishes to
have on the tablets . The proposal shall include :
a ) In detail , how the investigatory system can flag certain messages , words , and phrases
and how an investigator is notified . The proposal should also define how messages can
be blocked by an investigator to avoid facilitation of incidents such as violations of
protection orders . The proposal should define how the messages/emails are recorded or
stored for review by an investigator.
b ) How the message is initiated
c) Cost to the inmate
d ) Cost to the citizen receiving/sending a reply
e ) In detail , how commissions are processed
H . Commissary
• The County utilizes Keefe commissary currently and can be accessed through a physical
unit installed in all housing units . If an application can be installed on the tablet for Keefe so
that Inmates can place orders through the tablets it shall be specified in the proposal .
BID REQUEST #B2300133 Page 17
I . Games , music, videos
• The desired outcome should not include provided games , music or videos on the tablets ,
nor have the option for purchasing of this content. However, having the ability to add it to
certain groups such as trusties and in addition , the proposal should indicate other options for
the County to consider such as limited and full premium content .
J . Educational content
• The proposal should include any educational content available to inmates . The content shall
be provided at no cost to the County and should be detailed , what kind of content is
available . This content shall be reviewed , selected , and approved by the County prior to
being applied to the tablets .
K. Telehealth/counseling
• The Sheriffs Office Inmates Services department has its own counselors and medical staff
that meet with inmates daily . However, if there are services available on the tablet , either
with outside counselors or through video with our current counselors , it should be noted in
the proposal . The services shall be provided at no cost to the County and should be detailed
in specifics in what the services entail and how it would be documented with the inmate 's
medical records for the County's medical staff and counselors .
L . Hardware and other requirements
• The tablets shall be dispersed to inmates in a 1 - 1 ratio
• The proposal shall indicate how content is purchased ( by streaming data , by content , by
minute etc. )
• The proposal shall note the process and timeline for repairing and replacing broken tablets
• The tablets shall not have speakers capable of audio . The inmates shall be given
headphones with an assigned tablet . The proposal shall outline the process for replacement
and or purchasing of broken headphones .
• The proposal shall include the process for turning on and off features to inmates on
disciplinary separation .
• The Sheriff's Office shall not be responsible for the transferring of any data/licensing
ownership , purchased by inmates while in custody, upon release or at any time .
• Commissions shall be paid Monthly and shall be accompanied by an inmate telephone
commission and summary report . The report needs to be submitted and commission paid
within 15 days of the end of the month . Example- June ends 6/30 , commission needs to be
paid and report received by 7/ 15 which shall include , at a minimum , the following
information .
• Date of report
• Time period covered
• Total Gross Revenue
5 . Law Library
A. The current law library system is maintained on a stand -alone kiosk
B . The current law library comes out of general commissions at $292 per month .
C. The preferred method for accessing the law library function would be on the tablet. However, this
inability will not automatically disqualify any bid as long as a stand -alone solution is provided . If
stand -alone alone solution is provided , it shall be installed in every housing unit at no cost to Weld
County
BID REQUEST #B2300133 Page 18
Additional Service :
If the vendor can provide on - line credit card bonding , it should be noted in the response to the RFP . The
service fees must not exceed 3 . 5% , that included all costs associated with providing payment services and
are collected by the selected vendor The vendor shall provide the customer with training , documentation ,
and electronic and telephonic support at the vendor's expense . The system must allow the customer the
ability to pay the bond payment fee . The proposal shall outline the process for chargebacks from any
fraudulent charges . The inability to provide this service will not eliminate a vendor from a bid for inmate
communication services and will not be factored into the scoring process .
G . General Requirements :
Proposals submitted in response to this RFP must be in the format requested above in section E . Any
serious deviation from this format shall be cause for rejection of the proposal response . All proposals
submitted shall become the property of the County . At the discretion of the County, vendors submitting
proposals may be requested to make presentations as part of the evaluation process .
The County will not reimburse the respondents to this RFP for any cost associated with the preparation and
submission of said proposals or in the preparation for and attendance at a presentation . The County
reserves the right to request any vendor submitting a proposal to clarify their proposal or to supply
additional information necessary to assist in the County's selection . All vendors must be able to meet all the
requirements set aside in this RFP .
All proposals shall include all the information requested in this RFP and any additional data that the
respondent deems pertinent to the understanding and evaluating of the proposal . The respondent should
not withhold any information from the written response in anticipation of presenting the information orally ,
since oral presentations may not be solicited . All proposals shall meet, at a minimum , all criteria outlined in
the following sections .
H . Installation Requirements :
Turnkey Installation ~ The successful vendor shall be responsible for all costs associated with the inmate
telephone , visiting and tablet system , including purchase of equipment, installation , service , maintenance ,
voice network and transmission , data network , and day-to-day operations . The County shall have no
responsibility for any cost associated with the system .
The successful vendor is responsible for determining all wiring and software requirements , and costs
associated with the conversion of service from the current inmate telephone , visiting and law library system
provider to the successful new service provider. The successful vendor shall coordinate all details of
switching out services with the current service providers .
In the response to the RFP , each vendor must provide a timeline of what the 90-day transition (October 1St
2023-January 1St 2024 ) will entail to install all necessary equipment and be fully functional by January 1st
2024 .
I . Service and Support Requirements
The successful vendor shall be responsible for maintenance support on a twenty-four (24 ) hour seven ( 7 )
day per week basis . The successful vendor shall provide a full-time (5-8 hour days , 40 hours a week) on-
site administrator and an on-site staff technician 3-8-hour days (24 hours a week) to answer inmate
BID REQUEST #B2300133 Page 19
requests , handle outside complaints , maintain tablet supply and do routine repair and maintenance . On-site
staff schedule will be determined by the County .
The successful vendor shall provide on -site system training and any follow- up training for County personnel
at no charge to the County . The successful vendor will provide system updates , technology updates , and
additional features in a timely manner, as agreed upon by the successful vendor and the County, at no
charge to the County , or additional rate increases , fee increases and/or surcharges . Describe , in detail ,
your company's service and maintenance program , including on -site personnel , remote programming ,
diagnostics , downloading and troubleshooting .
Wherever " maintenance" is specified in this section , it shall mean , "Software and/or hardware and/or other
equipment maintenance , support and repair and/or replacement requirements" . All costs for maintenance ,
support, and repair of all software and equipment will be borne by the successful vendor and will not be
deducted from any commissions offered to the County .
During the term of any contact awarded as a result of the RFP , the successful vendor agrees to provide
maintenance to diagnose problems , determine proper solutions and provide :
1 . The implementation of any required solution , changes , modifications , updates , or services which are
necessary to allow the software , hardware , and any other equipment to perform in accordance with the
specifications as set forth in the RFP .
2 . The successful vendor shall , at no cost to the County , increases to rate , fees and/or surcharges ,
continuously update the software and/or feature , for the life of the contract . Telephone support shall be
available to accept calls regarding maintenance (24 ) hours a day , seven (7) days a week . The successful
vendor shall respond , in person , to a telephone request for maintenance
(4 ) hours after the initial notification .
J . Equipment :
1 . All equipment provided shall be new and completely operational at cutover unless an
arrangement is made with the existing vendor (Securus) to utilize their currently installed
equipment .
2 . All equipment shall comply with Part 68 FCC Rules and meet or exceed all applicable codes
and standards for installation and service .
3 . All systems proposed shall meet ADA standards .
4 . Once a contract is awarded as a result of the RFP , the successful vendor agrees to provide
and maintain Telecommunications Relay Services (TRS ) that will allow our deaf, hard -of-
hearing , and speech impaired inmates to communicate over video telephones or tablets .
These systems shall be available in all housing units throughout the facility . These systems
must meet the requirements of the Americans with Disabilities Act (ADA) , and the Colorado
Commission for the Deaf and Hard of Hearing a
5 . All inmate telephones , tablets , video visitation , law library and any other equipment shall be
tamperproof and suitable for use in a jail . All phones , tablets , video equipment and law
library shall be waterproof, and fireproof. The phones shall be steel encased housing and
shockproof keypads . All inmate phones shall be labeled to advise inmates that "All
calls are monitored and recorded " . A similar message should be displayed for emails on
tablets and video visitation . All handsets shall be of heavy-duty construction with no
removable parts and shall be hearing aid compatible . The handset cord shall be armored
BID REQUEST #B2300133 Page 20
with a stainless-steel lanyard .
6 . All telephone and video station instruments shall be line powered and have UPS back-up power. No
separate power supply shall be required .
7 . The UPS Back-up as other equipment, whether or not specifically mentioned , to complete a total
inmate telephone , visiting , tablet and law library system will be the responsibility of the successful
vendor and at no cost to the County , increases to rates , fees and/or surcharges .
8 . Charging stations for tablets shall be provided for each housing unit and must have the ability to be
secured by a universal key .
Options :
The County is very interested in all optional features and technologies that each vendor may have to
offer : These value-added options can be additional features of the system , integrated solutions or
external technologies that complement the phones , visiting , law library and or tablet system to enhance
our ability to provide service to the public, inmates and perform investigations . Optional features and
technologies proposed may be included in the bid at no cost to County but should not be considered a
possible revenue generator as the County may not elect to take advantage of the optional features and
technologies .
K. References :
All responses shall include a list of five (5 ) current references , similar in size and scope , with a
minimum of three (3 ) being in State and/or Local Government clients . All references shall include name ,
title , address , telephone number, fax number, and e-mail address for which you are currently furnishing
or have in the past furnished services on a same or similar contract or agreement . Please ensure you
include the requested evidence and " Point of Contact" information for validation referenced in section
F . D above .
The failure to include references and/or the inability to contact the references shall be ample cause for
rejection of the proposal by the County .
L . Evaluation Criteria :
An Evaluation Committee appointed by the Detentions Division Captain of the Weld County Sheriff's
Office will evaluate each proposal . The Evaluation Committee will make recommendations to the Weld
County Sheriff and the Board of Weld County Commissioners . The Board of Weld County
Commissioners will make its award of bid to the successful bidder , which award will be subject to the
finalization of agreement . The Evaluation Committee will be guided by the following point system based
upon a maximum of 100 total points :
Call , Visiting , Tablet Rate Fees and Commission Availability 0 to 20 points
Service and Support Requirements 0 to 30 points
Investigative Features 0 to 20 points
Customer Service 0 to 15 points
Qualifications 0 to 15 points
BID REQUEST #B2300133 Page 21
1 . Call , Visiting , Tablet Rating , Fees and Commission Accountability
Provided full disclosure about how revenue is generated , and method used to calculate commissions
offered to the County . Call and visiting rate based on RFP requirements and FCC rules . Reasonable
and fair pricing of phone , visiting and table service to family , friends , and inmates . Met all requirements
as stated in R F P
2 . Service and Support Requirements
Provide service and support on a twenty-four (24 ) hour, seven ( 7 ) days per week basis . Provide a full
time ( 5-8 hour days , 40 hours a week) on-site administrator and an On-site technician twenty (24)
hours weekly . Install , maintain , and continuously update the software , hardware , and any other
equipment for the life of the contract at no cost to the County , increases to rates , fees and/or
surcharges for the life of the contract. Met all requirements as stated in the RFP .
3 . Investigative Features
Provides a "State of the Art" investigation program and features that can perform at the same high level
as our current system . Is exclusively owned by the proposer and is provided at no cost to the County ,
increases to the rates , fees and/or surcharges . Provided the required evidence and contact information
for validation as outlined in section F . D . of the RFP . Met all requirements as stated in the RFP
4 . Customer Service
Vendor must demonstrate understanding of important customer service ( i . e . , inmate family , friends etc. )
and how billing issues are dealt with . Process of resolving billing disputes and inmate requests is
priority , and references are provided , demonstrating customer service level as important . Met all
requirements as stated in the RFP
5 . Qualifications
Vendor is an established business dedicated to providing all services described in RFP in a correctional
or detention setting . ( Length of time vendor has been in the business , current and recent history of
performance , apparent capability to perform well ) . Provided the required references and information
requested , and the references could be contacted as outlined in the RFP section K . Met all
requirements as stated in the RFP
M . Award :
An evaluation committee shall evaluate all responses submitted to this RFP . The award will be based
on general criteria , as outlined above . After an initial screening process , the respondent may be asked
to make an oral presentation of its proposal . All arrangements and scheduling shall be coordinated by
RFP contact .
The County expressly reserves the right , in its sole judgment , to accept or reject any or all proposals ,
with or without cause , modify , alter, waive any technicalities or provisions , or to accept the proposal which ,
in its sole judgment, is determined to be evaluated offer resulting from negotiation .
The County reserves the right to withdraw the RFP in whole or in part , at any time and for any reason .
Submission of a proposal response confers no rights upon the respondent nor obligates the Weld County
Sheriff's Office in any manner . The County reserves the right to award no agreement and to solicit
additional offers at a later date .
To be eligible for review, vendors must be able to provide services for inmate telephones , visiting , tablet,
and law library . Separate contracts will not be awarded for one of these areas .
BID REQUEST #B2300133 Page 22
ADDENDUM
SECTION A: Weld County Justice Services Department - Scope of Work
A. Additional Notice to Bidders :
In addition to the merchandise , equipment , features , services , compensation , and timelines
enumerated in this Request for Bid for Inmate Phone Services by the Weld County Sheriff's
Office , Weld County further and herein this Addendum , seeks interested bidders to also include ,
propose and/or expand merchandise , equipment, features , services , and compensation at
additional locations under the distinct operational control of the Weld County Justice Services
Department. All relevant expectations and qualifications outlined in the bid from the Sheriff's
Office are applicable here unless otherwise noted . If the bidder can provide phone services for
the Weld County Sheriff's Office at the Main Jail , but not at the locations listed below , or vice
versa , it shall not disqualify them from consideration . The distinct locations for the Weld County
Justice Services Department are at:
1 . Weld County Community Corrections Facility
1101 H Street.
Greeley , CO 80631
2 . Alternative Sentencing Programs (Work Release Facility)
1390 N . 17th Ave .
Greeley , CO 80631
3 . Main Points of Contact:
Weld County Justice Services Department ( main administration )
901 10th Ave .
Greeley , CO 80632
Douglas Erler, Director, 970-400-4847 , derler@weld . gov
Dianna Campbell , Deputy Director, 970-400-4857 , dcampbell@weld . gov
Sharon Behrens , Community Corrections Administrative Support, 970-400-4848 ,
sbehrens@weld . gov
Kendra Bornhoft , Alternative Sentencing Programs Director, 970-400-2990 ,
kbornhoft@weld . gov
B . Program Descriptions :
1 . Colorado Community Corrections serves as an alternative to incarceration in prison and
operates in partnership with local support entities for governance , employment , and
offender treatment . Services are designed to promote productive reintegration of
offenders back into the community . Community Corrections provides services for
BID REQUEST #B2300133 Page 23
offenders convicted of less severe offenses who are diverted from prison . for offenders in
transition between prison and parole , for parolees released by the Colorado Board of
Parole , for short-term stabilization services for offenders on probation and parole , and
specialized treatment for offenders with a history of substance use and mental illness .
Weld County , through its Justice Services Department , subcontracts with a private vendor
for these services at the facility . The building is considered a staff-secure facility , meaning
it is not a locked down facility . Relative to this bid , the only restriction of movement by the
offender clientele within the facility is determined by gender. Phone(s ) availability and
access should reflect designated living areas set by the program staff. The average daily
population at the Community Corrections Facility is 155 .
2 . Work Release is a sentencing program and facility placement option for the courts in lieu of
using the Weld County Jail for sentenced misdemeanants and traffic violators , and/or as a
condition of some felony probation offenders . The program permits offenders (clients) to
continue working in the community while satisfying a jail sentence . The department directly
operates this program . As noted above at the Community Corrections Facility , this building is
also considered a staff-secure facility , meaning it is not a locked down facility Again , the only
restriction of movement by the offender clientele within the facility is determined by gender.
Phone(s) availability and access should reflect designated living areas set by the program staff.
The average daily population at the Work Release Facility is 85 — 90 ( pre-COVID 190 ) .
C . Current Call Management Systems :
County Commission
Community %
Prepaid/Debit Card and Revenue Base
Corrections Resident ADP #Telephones Vending Machine for Calculation of
Facility
Commission
155 12 1 40% True Gross
County Commission
Work Release Prepaid/Debit Card % and Revenue Base
Resident ADP # Telephones
Facility Vending Machine for Calculation of
Commission
85-90 7 3 0% True Gross
At the Community Corrections Facility , a Prepaid Calling Card for resale system to the clientele is
currently used . Prepaid callings cards are purchased by clients through an onsite Vending Machine , with
a revenue agreement trifurcated between the inmate phone services provider, Weld County and Weld
County's community corrections services vendor doing business at the facility . These phones also allow
clients to place traditional collect calls , with certain commission percentages paid to Weld County . There
are no coin-operated phones at this facility .
At the Work Release Facility , in April of 2023 transition occurred from coin operated pay phones to Prepaid
Calling Card phones with revenue % agreement between the inmate phone services provider and Weld
County .
Below is a call volume and commission "snapshot" paid to Weld County from each location :
BID REQUEST #B2300133 Page 24
Community Corrections Facility
Month
Local Local Instate Instate Interstate Interstate Total Total Commission
Calls Minutes Calls Minutes Calls Minutes Calls Minutes Paid
Jan-23 51 516 151 1 , 544 18 160 230 2 , 222 $381 . 60
Feb-23 38 269 67 646 7 42 112 957 $ 189 . 00
Mar-23 24 183 28 1285 25 223 77 691 $93 . 60
Apr-23 , 35 293 69 684 7 30 111 1 , 007 $ 187 .20
May-23 51 516 151 1 , 544 18 160 . 230 2 , 222 $381 . 60
Average 40 355 93 1141 15 123 152 1420 $246. 60
Work Release Facility
Number of Month Number of Calls Commission
Minutes
Jun-22 4 ,422 18 , 382 $0
Jul-22 1 550 7 , 302 $0
Aug-22 3 ,276 14 , 063 $0
Sep-22 3 , 622 15 , 973 $0
Oct-22 4 ,496 17 , 886 $0
Nov-22 3 , 379 11 , 429 $0
Dec-22 3 , 556 13 , 010 $0
Jan-23 2 , 558 10 , 208 $0
Feb-23 3 292 13 755 $0
Mar-23 3 , 626 13 , 224 $0
Apr-23 3 ,283 12 , 140 $0
May-23 3 , 678 15 , 231 $0
Average 3,383 13, 550 $0
Weld County is interested in determining which bid will result in the best service and potential revenue
levels at each location (s) . Weld County reserves the right to consider the reasonableness of the quoted
rates and to evaluate bids on the likely revenue to be produced and the expected quality of service , as
opposed to basing its award solely on the quoted rates . Respondents are encouraged to provide a
narrative summary explaining their reasons for their quoted rates . The successful bidder is expected to
be aware of and to comply with all relevant laws regarding provisions of phone services to these facilities .
If there are any changes to the law during a term of a contract , or if the changes alter the rates and/or
service requirements , the selected bidder and Weld County must first agree in writing prior to
modification of the agreement and before any implementation .
D . General Requirements
Bids should include the necessary additional purchase of equipment , installation , features ,
service , maintenance of voice network and transmission , data network , commission percentages
and day to day operations at the two (2) locations listed in this Addendum . Respondents must
propose , at a minimum , its call rates , fees , commission percentages , service and support ,
investigative/recording features , and other customer services specific to these locations .
BID REQUEST #B2300133 Page 25
E . Invoicing , Compensation , Service and Maintenance Separation
Proposals should include provisions to separate accounts between the Weld County Sheriff's
Office and the Weld County Justice Services Department. Separation of accounts should propose
same and/or differences in equipment , installation , features , services , and compensation of
phones at these locations , and relative to the needs of the Weld County Justice Services
Department .
F . Award
The evaluation committee consisting of the Weld County Sheriff's Office and the Weld County
Justice Services Department, shall evaluate all responses submitted to this RFP , to include all
specifications listed in this Addendum . Each party will evaluate the inmate phone needs at their
respective locations and with attention to efficient scalability across operations . If deemed
necessary by the Weld County Board of Commissioners , separate agreements will be entered
for the Weld County Sheriff's Office and the Weld County Justice Services Department with the
selected bidder. Therefore , allowing each Department oversight of its perspective scope of work .
It is the hope that one bidder will be selected to provide services for the Weld County Sheriff' s
Office at the jail/SW substation and the Weld County Justice Services Department
locations ; but it is not a requirement for award of a contract .
ADDENDUM APPROVED AS TO SUBSTANCE
Department Head
BID SUBMITTAL INSTRUCTIONS :
The following items must be completed and submitted with your bid on or before the bid opening
deadline of 10 : 00 AM on September 8, 2023 :
1 ) Pages 8 thru 27 of the Bid Specifications and/or Scope of Work .
2) W9 , if applicable . *
3) Any future Addenda must be completed .
4) All other items as requested in the Bid Specifications and/or Scope of Work .
*A current W9 is required for new bidders . If you have previously worked with Weld County , only provide
your W9 if there has been a change .
Failure to include any of the above items upon submittal of your bid may result in your bid being
incomplete and your bid being rejected . If there are any exclusions or contingencies submitted with
your bid it may be disqualified .
BID REQUEST #B2300133 Page 26
The undersigned , by his or her signature, hereby acknowledges and represents that :
1 . The bid proposed herein meets all of the conditions , specifications and special provisions set forth
in the Request for Bid for Request No . #B2300133 .
2 . The quotations set forth herein are exclusive of any federal excise taxes and all other state and
local taxes .
3 . He or she is authorized to bind the below- named bidder for the amount shown on the
accompanying bid sheets .
4 . The signed bid submitted , all of the documents of the Request for Bid contained herein ( including ,
but not limited to , product specifications and scope of services) , and the formal acceptance of the
bid by Weld County , together constitutes a contract , with the contract date being the date of formal
acceptance of the bid by Weld County.
5 . Weld County reserves the right to reject any and all bids , to waive any informality in the bids , and
to accept the bid that , in the opinion of the Board of County Commissioners , is to the best interests
of Weld County . The bid (s) may be awarded to more than one vendor.
FIRM
BUSINESS
ADDRESS
CITY , STATE , ZIP CODE
TELEPHONE NO FAX TAX ID #
P RINTED NAME AND TITLE
S IGNATURE
E-MAIL
DATE
**ALL BIDDERS SHALL PROVIDE A W-9 WITH THE SUBMISSION OF THEIR BID**
WELD COUNTY IS EXEMPT FROM COLORADO SALES TAXES . THE CERTIFICATE OF EXEMPTION
N UMBER IS #98-03551 -0000 . YOU DO NOT NEED TO SEND BACK PAGES 1 - 7.
ATTEST : BOARD OF COUNTY COMMISSIONERS
Weld County Clerk to the Board WELD COUNTY, COLORADO
BY:
Deputy Clerk to the Board Mike Freeman , Chair
APPROVED AS TO SUBSTANCE :
Elected Official or Department Head
Controller
GS0323
BID REQUEST #B2300133 Page 27
EXHIBIT 2
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2023 Inmate Communication Services RFP Questions and Answers
1 . Can the County provide a copy of the current Agreements and any associated Amendments
pertaining to inmate telephone, video visitation, tablet and all other services under this RFP ?
The County will not provide the fully executed contract through the question -and -answer RFP
process . However, it may be obtained through a CORA request .
2. What are the current per-minute phone rates being charged for all call types?
Refer to Figure A for this information .
3 . What commission percentage is being paid for phone calls?
Refer to Figure A for this information .
4. Is the County currently being paid commission on Interstate calls?
Refer to Figure A for this information .
5 . What is the current per-minute remote video visitation rate ?
Current video sessions are $ 8 . 99 for 30-minutes .
6 . What commission percentage is being paid for remote video visits?
Current remote video visits come with a 30% commission .
7 . Can the County provide past 6 months of usage & revenue information on additional services
such as email , video visitation, tablets, video messaging etc .
Southwest Substation Headquarters Southeast Substation
4209 WCR 24 1/2 1950 O Street 2950 9th Street
Longmont, Colorado 80504 Greeley, Colorado 80631 Fort Lupton, Colorado 80621
(720) 652-2415 (970)356-4015 (303) 857-2465
Fax (720) 652-4217 Fax (970)304-6467 Fax (303) 637-2422
Toll Free (800)436-9276
www.weldsheriff.com
Page I 1
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The county does not currently have email, tablets or video messaging. The previous 24 months
of video visiting usage and commission is available on the RFP, page 16 .
8 . Do commissions for this contract go to the County general fund, inmate welfare fund, or
sheriff' s office ?
Commissions go directly to County general fund .
9 . Does the County receive any payments or other remuneration in addition to commissions ?
No, the bounty only receives money through commissions .
10 . Is there currently a kiosk installed in the lobby that allows for commissary deposits? If so, who
provides this kiosk?
There are 2 , these are provided by Keefe .
11 . What software is currently being used to open and close inmate accounts and bill inmates?
Keefe
12 . What software is currently being used to process commissary orders?
Keefe .
13 . What are the current options for placing commissary orders ( ie . phone, in - pod kiosks, tablets,
etc . ) ?
Each housing unit has a wall mounted kiosk.
14 . Is there currently a kiosk installed in the lobby that allows for bond deposits? If so, who provides
this kiosk? What software is currently being used to take bond deposits?
No, bond deposits must be made at the bond desk in person located in booking. No direct
payments can be taken through the kiosk in the lobby.
Southwest Substation Headquarters Southeast Substation
4209 WCR 24 1/2 1950 O Street 2950 9th Street
Longmont, Colorado 80504 Greeley, Colorado 80631 Fort Lupton, Colorado 80621
(720) 652-2415 (970)356-4015 (303) 857-2465
Fax (720) 652-4217 Fax (970)304-6467 Fax (303) 637-2422
Toll Free (800)436-9276
www.weldsheriff.com
Page 12
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15 . Is the SW Substation in Longmont using the same system as the North facility — meaning does
the JMS feed identify those inmates housed at SW, and is SW limited to only prepaid collect calling with
all calls recorded and available for live monitoring?
The SW Substation utilizes the same Central Square program and prepaid collect calling with all
calls recorded and available for live monitoring .
16 . The RFP indicates that inmates can purchase pre-paid calling cards — are those sales limited to
only Community Corrections and/or Alternative Sentencing facilities ? How will the Vendor system
identify those inmates housed in Community Corrections and Alternative Sentencing, are they listed on
the JMS feed ?
Only inmates housed in the Community Corrections and Work Release facilities utilize the
prepaid calling cards . The inmates do not show up in the North Jail Facility and will show in their
respective facilities .
17 . The County indicated ( page 18 of the RFP) that headphones, which we refer to as
"earbud/microphones" would be "given" to the inmates with an assigned tablet . In some systems,
tablets are not "assigned" to an individual inmate, they can use any available tablet and simply sign in
with their username and password to access their account and programs . Do you intend that the
Vendor provide one pair of earbud/microphones for every booked inmate? Will inmates then purchase
replacement earbud/microphones from the commissary, or will the County purchase replacements for
them ?
The inmates will not receive anything tablet related until they reach a housing unit . They will not
receive them in booking. If the inmate damages or breaks their headphones, they can be made
available on commissary .
18 . The County provided a phone and video visitation breakdown by location in the RFP and handed
out a breakdown of the North facility at the Pre- Bid meeting which listed 105 phones and 102 video
kiosks, however the RFP shows the North complex has 167 wall mounted phones . With the additional
phones the County would like to add as noted in the RFP, can you provide us with a full breakdown of
each facility ( North, SW, Community Corrections, Alternative Sentencing) showing the number of
phones and Video kiosks by location including the additional phones you requested ?
Southwest Substation Headquarters Southeast Substation
4209 WCR 24 1/2 1950 O Street 2950 9th Street
Longmont, Colorado 80504 Greeley, Colorado 80631 Fort Lupton, Colorado 80621
(720) 652-2415 (970)356-4015 (303) 857-2465
Fax (720) 652-4217 Fax (970)304-6467 Fax (303) 637-2422
Toll Free (800)436-9276
www.weldsheriff.com
Page 13
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Refer to Figure B for the correct North Jail Complex numbers . The RFP accurately reflects the
counts for the SW substation, Community Corrections and Alternative Sentencing.
19 . Please outline the fees that are being charged to end -users :
a . Bill Statement Fee,
b . Prepaid Account Funding Fee via Web,
c. Prepaid Account Funding Fee via IVR,
d . Prepaid Account Funding Fee via Live Operator,
e . Fees for Instant Pay Calls
The County does riot manage any of these fees and is dependent on each vendor to determine .
20 . Please provide the schedule in which the inmates have access to the inmate phones .
This is not a scheduled event for individual inmates . This will vary daily !
21 . Are there limits placed by the County on use of any of the services included in this RFP ? For
example, maximum number of remote visits per day/week/month, calls per week, minutes per call,
etc . ?
Each inmate is allowed 2 on -site visits per week. Inmates on Disciplinary Separation do not
receive video visitation . Online visits are 30 minutes and on -site visits are 20 minutes during GP time .
Phone calls are 20 minutes during GP time .
22 . Will the County consider adding entertainment options to the tablets in return for the provision
of a 1 : 1 inmate to tablet ratio?
The County does not want entertainment options on the tablets .
23 . Requesting the County provide guidance on how to address exceptions . Specifically, the
format required and where the response information should reside .
There should not be exceptions . From page 10 of the RFP : Each point in this RFP will require a
response that includes detailed information on how the vendor will meet the requirement . At a
minimum the vendor will respond using the following response, "Company has read, understands and
Southwest Substation Headquarters Southeast Substation
4209 WCR 24 1/2 1950 O Street 2950 9th Street
Longmont, Colorado 80504 Greeley, Colorado 80631 Fort Lupton, Colorado 80621
(720) 652-2415 (970)356-4015 (303) 857-2465
Fax (720) 652-4217 Fax (970)304-6467 Fax (303) 637-2422
Toll Free (800)436-9276
www.weldsheriff.com
Page 14
INN 'ELIO scs o \i CO%3t4TN
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will comply . "
The proposal submitted in response to this RFP must be a Point- by- Point response in the format
requested above . Any serious deviation from this format shall be cause for rejection of the proposal
response .
24 . Both the Instructions to Bidders and the Signature form indicate that "[t] he bid (s) may be
awarded to more than one vendor' . However, Page 8 Specifications and/or Scope of Work and
Proposed Pricing, states "To be eligible for review, firms must be able to provide services for inmate
telephones, visiting, tablet, and law library. Separate contracts will not be awarded for one of these
areas. ". Can the County clarify if they intend to make a single or multiple awards?
the county intends to award a single vendor if they meet all the requirements of the RFP .
25 . Within the evaluation criteria listed in Section L Evaluation Criteria, 20 percentage points
are allocated for Call, Visiting, Tablet Rate Fees and Commission . What is the distribution of points
related to the offered commission versus rates/usage fees and how are these points calculated ?
There is no breakdown of the 20 points, and will be based off the overall rates, fees and
commission availability.
26 . Will the County accept multiple rate/commission offers if our offers are clearly identified ?
27 . Will the County accept a digital signature for the electronic section ?
Not enough information to answer this question .
28 . How many free calls are currently being provided to indigent detainees on a monthly basis?
Zero .
Southwest Substation Headquarters Southeast Substation
4209 WCR 24 1/2 1950 O Street 2950 9th Street
Longmont, Colorado 80504 Greeley, Colorado 80631 Fort Lupton, Colorado 80621
(720) 652-2415 (970)356-4015 (303) 857-2465
Fax (720) 652-4217 Fax (970)304-6467 Fax (303) 637-2422
Toll Free (800)436-9276
www.weldsheriff.com
Page I5
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29 . Section D . Point of Contact states " Vendors will need to provide evidence that shows
how their Investigation programs are being used by the law enforcement agencies they serve."
Can the County clarify the type of evidence is acceptable ?
Each vendor needs to determine the best way to market their product .
30 . Can the County clarify how "addendums" should be handled ? Do you require signature
acceptance and where the information should reside within the response ?
For the addendum that includes the Justice Services Departments, each vendor needs to
determine the best way to market their product . This should be for the RFP Addendum D . General
Requirements, and E . Invoicing, Compensation, Service and Maintenance Separation based off B .
Program Descriptions and C. Current Call Management Systems .
31 . Section C. d on RFP p . 13 states, "The investigation software must be able to import data from
cell phones ." For what purpose does the County use the data imported from cell phones?
Approximately how many cell phones are confiscated per month ?
The only thing the County would need at this time, is the owner of the cell phone being called .
The County does not confiscate cell phones .
32 . Section G on RFP p . 17 states, "A messaging/email system separate from physical mail is an
option the County wishes to have on the tablets ." Can you please confirm that the County will allow
vendors to offer messaging? This is important for determining possible revenue potential to offset
costs .
The County would like to have messaging on the tablets .
33 . Section L on RFP p . 18 states, "The inmates shall be given headphones with an assigned tablet ."
Are you expecting headphones to be provided for every inmate booked or for every tablet upon initial
deployment?
The County currently does not have tablets or procedure developed for deployment . However,
Southwest Substation Headquarters Southeast Substation
4209 WCR 24 1/2 1950 O Street 2950 9th Street
Longmont, Colorado 80504 Greeley, Colorado 80631 Fort Lupton, Colorado 80621
(720) 652-2415 (970)356-4015 (303) 857-2465
Fax (720) 652-4217 Fax (970)304-6467 Fax (303) 637-2422
Toll Free (800)436-9276
www.weldsheriff.com
Page 16
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the inmates would not receive the tablet in booking, they would receive them once they got
into a housing unit .
34 . Section I on RFP p . 18 states, "The desired outcome should not include provided games, music
or videos on the tablets, nor have the option for purchasing of this content . However, having the ability
to add it to certain groups such as trustees. . ." Does the County anticipate certain groups using any
entertainment content? If so, approximately how many inmates to you expect will have such access?
If any group does get access, it would be the trustees . Currently there are 20 trustees in the
facility.
35 . The Additional Service section on p . 19 of the RFP asks about an "on - line credit card bonding"
option . This service is not typically included within inmate telephone services . Is there a particular
reason that you are looking for this service with the inmate telephones?
It is included in the RFP because this service is currently provided by our current provider. As
mentioned in the RFP, if the vendor cannot provide this service, it will not eliminate them from
providing a proposal, nor is this extra service included in any scoring metric .
36 . We estimate that there are 24 video visitation units for visitors . Is this correct ? Are these
included in the total 102 existing units indicated in Section F on p . 10 of the RFP ?
Refer to Figure B for this information .
37 . Please provide a copy of all current contracts and amendments pertaining to all services under
this RFP .
The County will not provide the fully executed contract through the question -and -answer RFP
process . However, it may be obtained through a CORA request .
38 . Please provide the commission percentage currently received on inmate telephone revenue .
Refer to Figure A for this information .
Southwest Substation Headquarters Southeast Substation
4209 WCR 24 1/2 1950 O Street 2950 9th Street
Longmont, Colorado 80504 Greeley, Colorado 80631 Fort Lupton, Colorado 80621
(720) 652-2415 (970)356-4015 (303) 857-2465
Fax (720) 652-4217 Fax (970)304-6467 Fax (303) 637-2422
Toll Free (800)436-9276
www.weldsheriff.com
Page 1 7
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39 . Does the County receive commissions on revenue generated by interstate calls today?
Refer to Figure A for this information .
40 . Does the County require that proposals include commissions on interstate calls?
Yes .
41 . Do commissions from this contract go to the Inmate Welfare Fund, the Sheriff's Office
discretionary fund, or the County general fund ?
Commissions go directly to County general fund .
42 . Please provide a breakdown by housing unit of the inmate capacity in each . The inmate capacity
for each cell block is necessary for determining network requirements and charging stations needed to
support the tablets .
Refer to Figure C for this information .
Although these are the full capacities for each unit, please understand not all housing units are
open and not all housing units are full . Our current ADP as of 8/22/2023 is 657 .
43 . Please provide a breakdown of the inmate population, in percentages or actual numbers, by
local, DOC, or other agency.
Our current ADP as of 8/22/2023 is 657 . As mentioned in the RFP the past 12 months was 564 .
All inmates regardless of local, DOC or other agency all have the same access to phones and visiting .
44 . In order to ensure a level playing field for all bidders, please confirm that the successful vendor
must provide new equipment . Also, please verify that this applies to both new potential bidders and
the incumbent provider.
in the RFP J . i All equipment provided shall be new and completely operational at cutover unless
an arrangement is made with the existing vendor ( Securus) to utilize their currently installed
equipment .
Southwest Substation Headquarters Southeast Substation
4209 WCR 24 1/2 1950 O Street 2950 9th Street
Longmont, Colorado 80504 Greeley, Colorado 80631 Fort Lupton, Colorado 80621
(720) 652-2415 (970)356-4015 (303) 857-2465
Fax (720) 652-4217 Fax (970)304-6467 Fax (303) 637-2422
Toll Free (800)436-9276
www.weldsheriff.com
Page 18
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45 . Please provide the schedule in which the inmates have access to the inmate phones .
This is not a scheduled event for individual inmates . This will vary daily .
46 . What limits does the County place, if any, on use of the services in this RFP —maximum number
of onsite visits allowed per week ( or other interval ), remote visits per week, calls per week, minutes per
call/visit, etc?
Each inmate is allowed 2 on -site visits per week. Inmates on Disciplinary Separation do not
receive video visitation . Online visits are 30 minutes and on -site visits are 20 minutes during GP time .
Phone calls are 20 minutes during GP time .
47 . Historical calling data was furnished in the RFP . Will this historical data be used in the evaluation
and assignment of points for calling rates? If not, please clarify and provide the estimated/projected
call volumes that will be used in the evaluation and assignment of points for calling rates .
The historical data provided in the RFP will be used in the evaluation and assignment of points
for calling rates .
48 . The evaluation criteria assign 20 points to "rates, fees and commission availability." Of those 20
points, how many points will be allocated to commissions? How many to rates and fees?
There is no breakdown of the 20 points, and will be based off the overall rates, fees and
commission availability .
49 . Some vendors provide alternate payment options, such as the ability to purchase a one-time
phone call using a credit or debit card, without the necessity of setting up a prepaid account, and
typically pay little to no commission on these calls . Will the County please confirm that vendors are
required to pay the same commission amount for all calls, including premium , prepaid, debit and
collect?
Yes . The commission will need to be consistent for all calls .
Southwest Substation Headquarters Southeast Substation
4209 WCR 24 1/2 1950 O Street 2950 9th Street
Longmont, Colorado 80504 Greeley, Colorado 80631 Fort Lupton, Colorado 80621
(720) 652-2415 (970)356-4015 (303) 857-2465
Fax (720) 652-4217 Fax (970)304-6467 Fax (303) 637-2422
Toll Free (800)436-9276
www.weldsheriff.com
Page 19
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50 . After the first round of questions is answered, will the County accept additional questions if
clarification is needed for any of the County' s responses ?
No . All vendors had the opportunity to answer questions at the pre-bid conference and written
formally to be answered and dispersed to all potential applicants through bidnet . No further questions
will be accepted .
51 . Would the County please provide a copy of the agreement/contract and all amendments ( if
applicable ) the County has executed with its incumbent Inmate Telephone System ( ITS) and
Video Visitation System (WS) provider(s) ?
The County will not provide the fully executed contract through the question -and -answer RFP
process . However, it may be obtained through a CORA request .
52 . Would the County please provide their current ITS call and commission rates for each applicable
call category/tariff type identified in the table below?
Refer to Figure A for this information .
53 . Would the County please provide a copies of Call Detail/Commission Summary Reports for the
past three months which shows a breakdown of all ITS calls, minutes, commission rates and revenues?
Refer to Figure D for this information .
54 . Would the County please provide their current remote VVS call and commission rates ?
Current video sessions are $ 8 . 99 for 30-minutes with a 30% commission .
55 . Would the County please provide a copies of Call Detail/Commission Summary Reports for the
past three months which shows a breakdown of all WS calls, minutes, commission rates and revenues?
Refer to Figure D for this information .
Southwest Substation Headquarters Southeast Substation
4209 WCR 24 1/2 1950 O Street 2950 9th Street
Longmont, Colorado 80504 Greeley, Colorado 80631 Fort Lupton, Colorado 80621
(720) 652-2415 (970)356-4015 (303) 857-2465
Fax (720) 652-4217 Fax (970)304-6467 Fax (303) 637-2422
Toll Free (800)436-9276
www.weldsheriff.com
Page 110
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56 . Are any visitation telephone handsets installed at the County's facilities? If so, how many?
Refer to Figure B for this information .
57 . Item d . on page #13 of the REP states, "The investigation software must be able to import data
from cell phones. " Would the County please help to clarify this requirement by providing the following
information :
a . What cell phones is the County seeking to import data from ?
The only thing the County would need at this time, is the owner of the cell phone being called .
b . Please detail the specific data the County seeking to import from the cell phones?
The only thing the County would need at this time, is the owner of the cell phone being called .
c. How frequently does the County import data from cell phones ?
It is fairly rare that we need to import data from cell phones, but does occur when trying to
determine possible protection order violations .
58 . After the first round of questions are answered, will the County accept additional questions if
clarification is needed for any of the County' s responses?
No . All vendors had the opportunity to answer questions at the pre-bid conference and written
formally to be answered and dispersed to all potential applicants through bidnet . No further questions
will be accepted .
Southwest Substation Headquarters Southeast Substation
4209 WCR 24 1/2 1950 O Street 2950 9th Street
Longmont, Colorado 80504 Greeley, Colorado 80631 Fort Lupton, Colorado 80621
(720) 652-2415 (970)356-4015 (303) 857-2465
Fax (720) 652-4217 Fax (970)304-6467 Fax (303) 637-2422
Toll Free (800)436-9276
www.weldsheriff.com
Page 111
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Figure A
Call Category/Tariff Type Call Rate/Min . Commission Rate Percentage
Local -- Collect 0. 2 76%
IntraLata - Collect 0. 2 76%
InterLata — Collect 0. 2 76%
Interstate - Collect 0. 2 76%
International - Collect 0. 2 76%
Local -- Prepaid Collect 0. 2 Calling cards are discounted 76%
IntraLata - Prepaid Collect 0. 2 Calling cards are discounted 76%
InterLata — Prepaid Collect 0. 2 Calling cards are discounted 76%
Interstate - Prepaid Collect 0. 2 Calling cards are discounted 76%
International - Prepaid Collect 0. 2 Calling cards are discounted 76%
Local -- PIN Debit N/A N/A
IntraLata - PIN Debit N/A N/A
InterLata — PIN Debit N/A N/A
Interstate - PIN Debit N/A N/A
International - PIN Debit N/A N/A
Southwest Substation Headquarters Southeast Substation
4209 WCR 24 1/2 1950 O Street 2950 9th Street
Longmont, Colorado 80504 Greeley, Colorado 80631 Fort Lupton, Colorado 80621
(720) 652-2415 (970)356-4015 (303) 857-2465
Fax (720) 652-4217 Fax (970)304-6467 Fax (303) 637-2422
Toll Free (800)436-9276
www.weldsheriff.com
Page 112
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Figure B
Housing Unit Inmate Phones (Wall Hung) Inmate Phones (Mobile) VVS Kiosk (Wall Hung) VVS Kiosk (Mobile)
1 West
A Pod 4 3
B Pod 4 3
C Pod 5 4
Booking 8
Close Watch 1 1
Medical Observation 1
1 East
M Pod 4 2
N Pod 3 2
O Pod 3 3
OS Pod 1 1
R Pod 3 1
2R 3 3
RS 1
S Pod 2 1 1
TF Pod 2 1
TM Pod 3 2
2 East
Unit 1 3 3
Unit 2 3 3
Unit 3 3 3
Unit 4 3 3
Unit 5 3 3
Unit 6 1 1
Unit 7 1 1
Unit 8 3 3
Unit 9 1 1
Unit 10 1 1
Unit 11 3 3
2 West
Unit 12 2 2
Unit 13 2 2
Unit 14 2 2
Unit 15 2 2
Unit 16 2 2
Unit 17 2
Unit 18 2
Unit 19 4 3
Unit 20 4 3
Unit 21 4 3
Unit 22 4 3
Unit 23 4 3
Unit 24 1 2
Unit 25 2 1
Unit 26 2 1
Lobby 24
Total 110 2 102 4
Southwest Substation Headquarters Southeast Substation
4209 WCR 24 1/2 1950 O Street 2950 9th Street
Longmont, Colorado 80504 Greeley, Colorado 80631 Fort Lupton, Colorado 80621
(720) 652-2415 (970)356-4015 (303) 857-2465
Fax (720) 652-4217 Fax (970)304-6467 Fax (303) 637-2422
Toll Free (800)436-9276
www.weldsheriff.com
Page 113
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Figure C
Bed Capacity by Pod Currently Open
A 90 X
B 85 X
C 110 X
CW 7
BOOKING -
TM 32
TF 12
M 51
N 39
O 94
1R 16
2R 92
RS 2
S 23 X
1 42 X
2 42 X
3 42 X
4 42 X
5 42 X
6 18
7 20
8 77 X
9 18
10 20
11 20
12 20
13 20
14 20
15 20
16 20
17 20
18 20
19 42 X
20 42 X
21 42 X
22 42 X
23 42 X
24 21
25 10 X
Total 1417
Southwest Substation Headquarters Southeast Substation
4209 WCR 24 1/2 1950 O Street 2950 9th Street
Longmont, Colorado 80504 Greeley, Colorado 80631 Fort Lupton, Colorado 80621
(720) 652-2415 (970)356-4015 (303) 857-2465
Fax (720) 652-4217 Fax (970)304-6467 Fax (303) 637-2422
Toll Free (800)436-9276
www.weldsheriff.com
Page 114
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Figure D
Southwest Substation Headquarters Southeast Substation
4209 WCR 24 1/2 1950 O Street 2950 9th Street
Longmont, Colorado 80504 Greeley, Colorado 80631 Fort Lupton, Colorado 80621
(720) 652-2415 (970)356-4015 (303) 857-2465
Fax (720) 652-4217 Fax (970)304-6467 Fax (303) 637-2422
Toll Free (800)436-9276
www.weldsheriff.com
Page 115
T-NETIX, Inc. , a subsidiary of SECURUS TECHNOLOGIES HOLDINGS, LLC.
COM -001 Call Commission Report - March , 2023
RUN DATE : Process Date : 4/28/2023 12 : 10 : 19 PM
Site : WELD COUNTY ALTERNATIVE SENTENCING - CO Contract ID : 1 -303172 Site ID : 06837
Grand Total:
OTHER REVENUE
Revenue Type Orig. ANI Items Revenue Commission
AIS VMail $0.00 $0.00
Call Subscription 0 $0.00 $0.00
Coin-operated Pay Telephones 9703519407 $138.60 $105.34
GTL Dialaround 0 $0.00 $0.00
Instant Pay - Pay Now 0 $0.00
Instant Pay - Text2Connect 0 $0.00
Legacy Operator Assistant 0 $0.00 $0.00
Outbound Voicemail (Interstate) 0 $0.00 $0.00
Outbound Voicemail (Nonlnterstate) 0 $0.00 $0.00
Securus Text Connect $0.00 $0.00
SIM 0 $0.00
1
Tablet - Accessories $0.00 $0.00
Tablets 0 $0.00 $0.00
Video Connect 0 $0.00 $0.00
Video Connect Subscription 0 $0.00 $0.00
VMail 0 $0.00 $0.00
Total : $138.60 $105.34
3 Mar 2023 Alt Sent Corn Report 1 of 2
MEDIA REVENUE
Rev Type Orig. ANI Items Revenue Commission
Media - Music 0 $0.00 $0.00
Media - Games 0 $0.00 $0.00
Media - Games - CDF 0 $0.00 $0.00
Media - Movies 0 $0.00 $0.00
Media - Movies - CDF 0 $0.00 $0.00
Media - Newsstand 0 $0.00 $0.00
Media - Newsstand - CDF 0 $0.00 $0.00
Media - TV Shows 0 $0.00 $0.00
Media - TV Shows - CDF 0 $0.00 $0.00
Media - Game Subscriptions 0 $0.00 $0.00
Media - Game Subscriptions - CDF 0 $0.00 $0.00
Media - Music Subscriptions 0 $0.00 $0.00
Media - Music Subscriptions - CDF 0 $0.00 $0.00
Total : $0.00 $0.00
eMESSAGING Stamps Used Purchase Revenue Commission
Price of
Stamp
0 $0.00 $0.00 $0.00
Total : 0 $0. 00 $0 .00
Total Revenue : $ 138 . 60
Calculated Commission : $ 105 . 34
TRAFFIC BREAKDOWN
Call Type Revenue Minutes Calls Commission
N/A $0.00 0 0 $0.00
$0 .00 0 0 $0. 00
Totals: $0.00 0 0 $0.00
3 Mar 2023 Alt Sent Com Report 1 of 2
Securus Technologies, LLC .
COM -001 Call Commission Report - March , 2023
RUN DATE : 4/19/2023 8 : 53 :34 PM Process Date : 4/28/2023 12 : 10 :27 PM
Site : WELD COUNTY COMMUNITY CORRECTIONS CENTER - CO Contract ID : I -303172 Site ID : 06721
Prepaid Collect
Orig. ANI Local Local Local Intralata Intra lata Intra- Interlata Inter lata Inter- Interstate Inter state Inter- Intralata/ Intralata/ Intralata/ Inter- Inter- Inter- Total Total Total Commission
Revenue Mins. Calls Revenue Mins. lata Revenue Mins. lata Revenue Mins. state Interstate Interstate Interstate national national national Revenue Mins. Calls
Calls Calls Calls Revenue Mins. Calls Revenue Mins. Calls
9706734027 $1 ,004.40 5022 644 $275.40 1377 144 $229.40 1147 94 $466.40 2332 244'
$0.00 0 0 $0.00 0 0 $1 ,975.60 9878 1126 $1 ,501 .46
Total: $1 ,004.40 5022 644 $275.40 1377 144 $229.40 1147 94 $466.40 2332 244 $0.00 0 0 $0.00 0 0 $1 ,975.60 9878 1126 $1 ,501 .46
Grand Total: $1 ,004.40 5022 644 $275.40 0 144 $229.40 1147 94 $466.40 2332 244 $0.00 0 0 $0.00 0 0 $1 ,975.60 9878 1126 $1 ,501 .46
OTHER REVENUE
Revenue Type Orig. ANI Items Revenue Commission
AIS VMail $0.00 $0.00
Call Subscription 0 $0.00 $0.00
Coin-operated Pay Telephones $0.00 $0.00
GTL Dialaround 0 $0.00 $0.00
Instant Pay - Pay Now 0 $0.00
Instant Pay - Text2Connect 0 $0.001
Legacy Operator Assistant 0 $0.00 $0.00
Outbound Voicemail (Interstate) 0 $0.00 $0.00
Outbound Voicemail (Nonlnterstate) 0 $0.00 $0.00
Securus Text Connect $0.00 $0.00
SIM 0 $0.00
Tablet - Accessories $0.00 $0.00
Tablets 0 $0.00 $0.00
Video Connect 0 $0.00 $0.00
Video Connect Subscription 0 $0.00 $0.00
VMail 0 $0.00 $0.00
Total : $0.00 $0.00
3 Mar 2023 Comm Corr Corn Report 1 of 2
MEDIA REVENUE
Rev Type Orig. ANI Items Revenue Commission
Media - Music 0 $0.00 $0.00
Media - Games 0m $0.00 $0.00
Media - Games - CDF 0m $0.00 $0.00
Media - Movies 0 $0.00 $0.00
Media - Movies - CDF 0 $0.00 $0.00
Media - Newsstand 0 $0.00 $0.00
Media - Newsstand - CDF 0 $0.00 $0.00
Media - TV Shows 0 $0.00 $0.00
Media - TV Shows - CDF 0 $0.00 $0.00
Media - Game Subscriptions 0 $0.00 $0.00
Media - Game Subscriptions - CDF 0 $0.00 $0.00
Media - Music Subscriptions 0 $0.00 $0.00
Media - Music Subscriptions - CDF 0 $0.00 $0.00
Total : $0.00 $0.00
eMESSAGING Stamps Used Purchase Revenue Commission
Price of
Stamp ,
0 $0.00 $0.00 $0.00
Total : 0 $0 .00 $0. 00
Total Revenue : $ 1 , 975 . 60
Calculated Commission : $ 1 , 501 .46
3 Mar 2023 Comm Corr Corn Report 1 of 2
TRAFFIC BREAKDOWN
Call Type Revenue Minutes Calls Commission
Prepaid Collect $1 , 975.60 9,878 1 , 126 $1 ,501 .46
nterlata $229.40 1 , 147 94 $174 .34
International $0. 00 . 0m 0 $0 .00
Interstate $466.40 2, 332 244 $354 .46
ntralata $275.40 1 , 377 144 $209 .30
Intralatailnterstate $0. 00 0 0 $0 .00
Local $ 1 , 004.40 5, 022 644 $763 .34
Totals: $1 ,975.60 9,878 1 , 126 $1 ,501 .46
3 Mar 2023 Comm Corr Com Report 1 of 2
Securus Technologies, LLC .
COM-001 Call Commission Report - March , 2023
RUN DATE : 4/19/2023 8: 53: 34 PM Process Date : 4/28/2023 12 : 10 : 35 PM
Site: WELD NORTH JAIL COMPLEX - CO Contract ID : 1-303172 Site ID: 05619
Prepaid Collect
Orig. ANI Local Local Local Intralata Intra lata Intra- Interlata Inter lata Inter- Interstate Inter state Inter- Intralata/ Intralata/ Intralata/ Inter- Inter- Inter- Total Total Total Commission
Revenue Mins. Calls Revenue Mins. lata Revenue Mins. lata Revenue Mins. state Interstate Interstate Interstate national national national Revenue Mins. Calls
Calls Calls Calls Revenue Mins. Calls Revenue Mins. Calls
9706734028 $24,418.20 122091 12398 $11 ,915.00 59575 6365 $1 ,598.00 7990 821 $7,289.40 36447 3706 $0.00 0 0 $0.00 0 0 $45,220.60 226103 23290 $34,367.66
Total: $24,418.20 122091 12398 $11 ,915.00 59575 6365 $1 ,598.00 7990 821 $7,289.40 36447 3706 $0.00 0 0 $0.00 0 0 $45,220.60 226103 23290 $34,367.66
Direct Billed Collect
Orig. ANI Local Local Local Intralata Intra lata Intra- Interlata Inter lata Inter- Interstate Inter state Inter- Intralata/ Intralata/ Intralata/ Inter- Inter- Inter- Total Total Total Commission
Revenue Mins. Calls Revenue Mins. lata Revenue Mins. lata Revenue Mins. state Interstate Interstate Interstate national national national Revenue Mins. Calls
Calls Calls Calls Revenue Mins. Calls Revenue Mins. Calls
9706734028 $89.40 447 99 $11 .40 57 15 $0.00 0 0 $1 .60 8 1 $0.00 0 0 $0.00 0 0 $102.40 512 115 $77.82
Total: $89.40 447 99 $11 .40 57 15 $0.00 0 0 $1 .60 8 1 $0.00 0 0 $0.00 0 0 $102.40 512 115 $77.82
Grand Total: $24,507.60 122538 12497 $11 ,926.40 0 6380 $1 ,598.00 7990 821 $7,291 .00 36455 3707 $0.00 0 0 $0.00 0 0 $45,323.00 226615 23405 $34,445.48
OTHER REVENUE
Revenue Type Orig. ANI Items Revenue Commission
AIS VMail $0.00 $0.00
Call Subscription 0 $0.00 $0.00
Coin-operated Pay Telephones $0.00 $0.00
GTL Dialaround 0 $0.00 $0.00
Instant Pay - Pay Now 0 $0.00
Instant Pay - Text2Connect 0 $0.00
Legacy Operator Assistant 0 $0.00 $0.00
Outbound Voicemail (Interstate) 0 $0.00 $0.00
Outbound Voicemail (Nonlnterstate) 0 $0.00 $0.00
Securus Text Connect $0.00 $0.00
SIM 0 $0.00
Tablet - Accessories $0.00 $0.00
Tablets 0 $0.00 $0.00
Video Connect 791 $7, 111 .09 $2,133.33
Video Connect Subscription 0 $0.00 $0.00
VMail 0 $0.00 $0.00
Total : $7, 111 .09 $2,133.33
3 Mar 2023 NJC Corn Report 1 of 2
MEDIA REVENUE
Rev Type Orig. ANI Items Revenue Commission
Media - Music 0 $0.00 $0.00
Media - Games 0 $0.00 $0.00
Media - Games - CDF 0 $0.00 $0.00
Media - Movies 0 $0.00 $0.00
Media - Movies - CDF 0 $0.00 $0.00
Media - Newsstand 0 $0.00 $0.00
Media - Newsstand - CDF 0 $0.00 $0.00
Media - TV Shows 0 $0.00 $0.00
Media - TV Shows - CDF 0 $0.00 $0.00
Media - Game Subscriptions 0 $0.00 $0.00
Media - Game Subscriptions - CDF 0 $0.00 $0.00
Media - Music Subscriptions 0 $0.00 $0.00
Media - Music Subscriptions - CDF 0 $0.00 $0.00
Total : $0.00 $0.00
eMESSAGING Stamps Used Purchase Revenue Commission
Price of
Stamp
0 $0.00 $0.00 $0.00
Total : 0 $0.00 $0.00
Total Revenue: $52,434 . 09
Calculated Commission : $36, 578 . 81
3 Mar 2023 NJC Corn Report 1 of 2
TRAFFIC BREAKDOWN
Call Type Revenue Minutes Calls Commission
Direct Billed Collect $102.40. 512 115 $77.82
Interlata $0.00 0 0 $0.00
International $0.00 0 0 $0.00
Interstate $1 .60 8 1 $1 .22
Intralata $11 .40 57 15 $8.66
Intralata/Interstate $0.00 0 0 $0.00
Local $89.40 447 99 $67.94
Prepaid Collect $45,220.60 226,103 23,290 $34,367.66
Interlata $1 ,598.00 7,990 821 $1 ,214.48
International $0.00 0 0 $0.00
Interstate $7,289.40 36,447 3,706'
$5,539.94
Intralata $11 ,915.00 59,575 6,365 $9,055.40
Intralata/Interstate $0.00 0 0 $0.00
Local $24,418.20 122,091 12,398 $18, 557.83
Totals: $45,323.00 226,615 23,405 $34,445.48
3 Mar 2023 NJC Com Report 1 of 2
Securus Technologies, LLC .
COM -001 Call Commission Report - April , 2023
RUN DATE : 5/19/2023 12 : 31 : 35 PM Process Date : 5/26/2023 1 :43 : 12 PM
Site : WELD COUNTY ALTERNATIVE SENTENCING - CO Contract ID : 1 -303172 Site ID : 06837
Prepaid Collect
Orig. ANI Local Local Local Intralata lntra lata Intra- Interlata Inter lata Inter- Interstate Inter state Inter- Intralata/ Intralata/ Intralata/ Inter- Inter- Inter- Total Total Total Commission
Revenue Mins. Calls Revenue Mins. lata Revenue Mins. lata Revenue Mins. state Interstate Interstate Interstate national national national Revenue Mins. Calls
Calls Calls Calls Revenue Mins. Calls Revenue Mins. Calls
9703519407 $0.00 0 0 $5.60 80 9 $0.00 0 0 $0.00 0 0 $0.00 0 0 $0.00 0 0 $5.60 80 9 $4.26
Total: $0.00 0 0 $5.60 80 9 $0.00 0 0 $0.00 0 0 $0.00 0 0 $0.00 0 0 $5.60 80 9 $4.26
Grand Total: $0.00 0 0 $5.60 0 9 $0.00 0 0 $0.00 0 0 $0.00 0 0 $0.00 0 0 $5.60 80 9 $4.26
OTHER REVENUE
Revenue Type Orig. ANI Items Revenue Commission
AIS VMail $0.00 $0.00
Call Subscription 0 $0.00 $0.00
Coin-operated Pay Telephones $0.00 $0.00
GTL Dialaround 0 $0.00 $0.00
Instant Pay - Pay Now 0 $0.00
Instant Pay - Text2Connect 0 $0.001
Legacy Operator Assistant 0 $0.00 $0.00
Outbound Voicemail (Interstate) 0 $0.00 $0.00
Outbound Voicemail (Nonlnterstate) 0 $0.00 $0.00
Securus Text Connect $0.00 $0.00
SIM 0 $0.00
Tablet - Accessories $0.00 $0.00
Tablets 0 $0.00 $0.00
Video Connect 0 $0.00 $0.00
Video Connect Subscription 0 $0.00 $0.00
VMail 0 $0.00 $0.00
Total : $0.00 $0.00
4 Apr 2023 Alt Sent Com Report 1 of 2
MEDIA REVENUE
Rev Type Orig. ANI Items Revenue Commission
Media - Music 0 $0.00 $0.00
Media - Games 0m $0.00 $0.00
Media - Games - CDF 0m $0.00 $0.00
Media - Movies 0 $0.00 $0.00
Media - Movies - CDF 0 $0.00 $0.00
Media - Newsstand 0 $0.00 $0.00
Media - Newsstand - CDF 0 $0.00 $0.00
Media - TV Shows 0 $0.00 $0.00
Media - TV Shows - CDF 0 $0.00 $0.00
Media - Game Subscriptions 0 $0.00 $0.00
Media - Game Subscriptions - CDF 0 $0.00 $0.00
Media - Music Subscriptions 0 $0.00 $0.00
Media - Music Subscriptions - CDF 0 $0.00 $0.00
Total : $0.00 $0.00
eMESSAGING Stamps Used Purchase Revenue Commission
Price of
Stamp ,
0 $0.00 $0.00 $0.00
Total : 0 $0 .00 $0. 00
Total Revenue : $5 . 60
Calculated Commission : $4 .26
4 Apr 2023 Alt Sent Com Report 1 of 2
TRAFFIC BREAKDOWN
Call Type Revenue Minutes Calls Commission
Prepaid Collect $5.60 80 9 $4.26
Interlata $0. 00 0 0 $0 .00
International $0. 00 . 0m 0 $0 .00
Interstate $0. 00 0 0 $0 .00
ntralata $5. 60 80 9 $4 .26
Intralatailnterstate $0. 00 0 0 $0 .00
Local $0. 00 0 0 $0 .00
Totals: $5.60 80 9 $4.26
4 Apr 2023 Alt Sent Com Report 1 of 2
Securus Technologies, LLC .
COM -001 Call Commission Report - April , 2023
RUN DATE : 5/19/2023 12 : 31 : 35 PM Process Date : 5/26/2023 1 :43 : 19 PM
Site : WELD COUNTY COMMUNITY CORRECTIONS CENTER - CO Contract ID : 1 -303172 Site ID : 06721
Prepaid Collect
Orig. ANI Local Local Local Intralata Intra lata Intra- Interlata Inter lata Inter- Interstate Inter state Inter- Intralata/ Intralata/ Intralata/ Inter- Inter- Inter- Total Total Total Commission
Revenue Mins. Calls Revenue Mins. lata Revenue Mins. lata Revenue Mins. state Interstate Interstate Interstate national national national Revenue Mins. Calls
Calls Calls Calls Revenue Mins. Calls Revenue Mins. Calls
9706734027 $863.40 4317 581 $341 .20 1706 181 $26.60 133 32 $316.00 1580 147 $0.00 0 0 $0.00 0 0 $1 ,547.20 7736 941 $1 , 175.87
Total: $863.40 4317 581 $341 .20 1706 181 $26.60 133 32 $316.00 1580 147 $0.00 0 0 $0.00 0 0 $1 ,547.20 7736 941 $1 , 175.87
Grand Total: $863.40 4317 581 $341 .20 0 181 $26.60 133 32 $316.00 1580 147 $0.00 0 0 $0.00 0 0 $1 ,547.20 7736 941 $1 , 175.87
OTHER REVENUE
Revenue Type Orig. ANI Items Revenue Commission
AIS VMail $0.00 $0.00
Call Subscription 0 $0.00 $0.00
Coin-operated Pay Telephones $0.00 $0.00
GTL Dialaround 0 $0.00 $0.00
Instant Pay - Pay Now 0 $0.00
Instant Pay - Text2Connect 0 $0.001
Legacy Operator Assistant 0 $0.00 $0.00
Outbound Voicemail (Interstate) 0 $0.00 $0.00
Outbound Voicemail (Nonlnterstate) 0 $0.00 $0.00
Securus Text Connect $0.00 $0.00
SIM 0 $0.00
Tablet - Accessories $0.00 $0.00
Tablets 0 $0.00 $0.00
Video Connect 0 $0.00 $0.00
Video Connect Subscription 0 $0.00 $0.00
VMail 0 $0.00 $0.00
Total : $0.00 $0.00
4 Apr 2023 Comm Corr Corn Report 1 of 2
MEDIA REVENUE
Rev Type Orig. ANI Items Revenue Commission
Media - Music 0 $0.00 $0.00
Media - Games 0m $0.00 $0.00
Media - Games - CDF 0m $0.00 $0.00
Media - Movies 0 $0.00 $0.00
Media - Movies - CDF 0 $0.00 $0.00
Media - Newsstand 0 $0.00 $0.00
Media - Newsstand - CDF 0 $0.00 $0.00
Media - TV Shows 0 $0.00 $0.00
Media - TV Shows - CDF 0 $0.00 $0.00
Media - Game Subscriptions 0 $0.00 $0.00
Media - Game Subscriptions - CDF 0 $0.00 $0.00
Media - Music Subscriptions 0 $0.00 $0.00
Media - Music Subscriptions - CDF 0 $0.00 $0.00
Total : $0.00 $0.00
eMESSAGING Stamps Used Purchase Revenue Commission
Price of
Stamp ,
0 $0.00 $0.00 $0.00
Total : 0 $0 .00 $0. 00
Total Revenue : $ 1 , 547 .20
Calculated Commission : $ 1 , 175 . 87
4 Apr 2023 Comm Corr Corn Report 1 of 2
TRAFFIC BREAKDOWN
Call Type Revenue Minutes Calls Commission
Prepaid Collect $1 , 547.20 7,736 941 $1 , 175.87
Interlata $26. 60 133 32 $20 .22
International $0. 00 . 0m 0 $0 .00
Interstate $316. 00 1 , 580 147 $240 . 16
ntralata $341 . 20 1 , 706 181 $259 .31
Intralatailnterstate $0. 00 0 0 $0 .00
Local $863.40 4, 317 581 $656 . 18
Totals: $1 , 547.20 7,736 941 $1 , 175.87
4 Apr 2023 Comm Corr Com Report 1 of 2
Securus Technologies, LLC .
COM -001 Call Commission Report - April , 2023
RUN DATE : 5/19/2023 12 : 31 : 35 PM Process Date : 5/26/2023 1 :43 :27 PM
Site : WELD NORTH JAIL COMPLEX - CO Contract ID : 1-303172 Site ID : 05619
Prepaid Collect
Orig. ANI Local Local Local Intralata Intra lata Intra- Interlata Inter lata Inter- Interstate Inter state Inter- Intralata/ Intralata/ Intralata/ Inter- Inter- Inter- Total Total Total Commission
Revenue Mins. Calls Revenue Mins. lata Revenue Mins. lata Revenue Mins. state Interstate Interstate Interstate national national national Revenue Mins. Calls
Calls Calls Calls Revenue Mins. Calls Revenue Mins. Calls
9706734028 $21 ,421 .00 107105 11472 $13,360.60 66803 7345 $1 ,484.80 7424 815% $5,744.20 28721 3134'
$0.00 0 0 $0.00 0 0 $42,010.60 210053% 22766 $31 ,928.05
Total: $21 ,421 .00 107105 11472 $13,360.60 66803 7345 $1 ,484.80 7424 815 $5,744.20 28721 3134 $0.00 0 0 $0.00 0 0 $42,010.60 210053 22766 $31 ,928.05
Direct Billed Collect
Orig. ANI Local Local Local Intralata Intra lata lntra- Interlata Inter lata Inter- Interstate Inter state Inter- Intralata/ Intralata/ Intralata/ Inter- Inter- Inter- Total Total Total Commission
Revenue Mins. Calls Revenue Mins. lata Revenue Mins. lata Revenue Mins. state Interstate Interstate Interstate national national national Revenue Mins. Calls
Calls Calls Calls Revenue Mins. Calls Revenue Mins. Calls
9706734028 $51 .00 255% 67 $35.20% 176% 33 $0.00 0 0 $0.00 0 0 $0.00 0 0 $0.00% 0 0 $86.20% 431 100 $65.51
Total: $51 .00 255 67 $35.20 176 33 $0.00 0 0 $0.00 0 0 $0.00 0 0 $0.00 0 0 $86.20 431 100 $65.51
Grand Total: $21 ,472.00 107360 11539 $13,395.80 0 7378 $1 ,484.80 7424 815 $5,744.20 28721 3134 $0.00 0 0 $0.00 0 0 $42,096.80 210484 22866 $31 ,993.56
4 Apr 2023 NJC Corn Report 1 of 2
OTHER REVENUE
Revenue Type Orig. ANI Items Revenue Commission
AIS VMail $0.00 $0.00
Call Subscription 0 $0.00 $0.00
Coin-operated Pay Telephones $0.00 $0.00
GTL Dialaround 0 $0.00 $0.00
Instant Pay - Pay Now 0 $0.00
Instant Pay - Text2Connect 0 $0.00
Legacy Operator Assistant 0 $0.00 $0.00
Outbound Voicemail (Interstate) 0 $0.00 $0.00
Outbound Voicemail (Nonlnterstate) 0 $0.00 $0.00
Securus Text Connect $0.00 $0.00
SIM 0 $0.00
Tablet - Accessories $0.00 $0.00
Tablets 0 $0.00 $0.00
Video Connect 697 $6,266.03 $1 ,879.81
Video Connect Subscription 0 $0.00 $0.00
VMail 0 $0.00 $0.00
Total : $6,266.03 $1 ,879.81
4 Apr 2023 NJC Corn Report 1 of 2
MEDIA REVENUE
Rev Type Orig. ANI Items Revenue Commission
Media - Music 0 $0.00 $0.00
Media - Games 0m $0.00 $0.00
Media - Games - CDF 0m $0.00 $0.00
Media - Movies 0 $0.00 $0.00
Media - Movies - CDF 0 $0.00 $0.00
Media - Newsstand 0 $0.00 $0.00
Media - Newsstand - CDF 0 $0.00 $0.00
Media - TV Shows 0 $0.00 $0.00
Media - TV Shows - CDF 0 $0.00 $0.00
Media - Game Subscriptions 0 $0.00 $0.00
Media - Game Subscriptions - CDF 0 $0.00 $0.00
Media - Music Subscriptions 0 $0.00 $0.00
Media - Music Subscriptions - CDF 0 $0.00 $0.00
Total : $0.00 $0.00
eMESSAGING Stamps Used Purchase Revenue Commission
Price of
Stamp ,
0 $0.00 $0.00 $0.00
Total : 0 $0 .00 $0. 00
Total Revenue : $48 , 362 . 83
Calculated Commission : $33 , 873 . 37
4 Apr 2023 NJC Corn Report 1 of 2
TRAFFIC BREAKDOWN
Call Type Revenue Minutes Calls Commission
Direct Billed Collect $86.20 431 100 $65.51
Interlata $0. 00 0 0 $0 .00
International $0. 00 . 0m 0 $0 .00
Interstate $0. 00 0 0 $0 .00
ntralata $35. 20 176 33 $26 .75
Intralatailnterstate $0. 00 0 0 $0 .00
Local $51 . 00 255 67 $38 .76
Prepaid Collect $42, 010.60 210,053 22,766 $31 ,928.05
nterlata $ 1 ,484. 80 7,424 815 $1 , 128 .45
International $0. 00 0 0 $0 .00
Interstate $5, 744. 20 28, 721 3, 134 $4,365 .59
Intralata $13, 360. 60 . 66, 803m 7, 345 $ 10, 154 .05
Intralatailnterstate $0. 00 0 0 $0 .00
Local $21 ,421 . 00 107, 105 11 ,472 $ 16,279 .96
Totals: $42,096.80 210,484 22,866 $31 ,993.56
4 Apr 2023 NJC Com Report 1 of 2
Securus Technologies, LLC .
COM -001 Call Commission Report - May, 2023
RUN DATE : 6/22/2023 11 :47 : 17 AM Process Date : 6/30/2023 12 : 18 : 04 PM
Site : WELD COUNTY ALTERNATIVE SENTENCING - CO Contract ID : 1 -303172 Site ID : 06837
Prepaid Collect
Orig. ANI Local Local Local Intralata lntra lata Intra- Interlata Inter lata Inter- Interstate Inter state Inter- Intralata/ Intralata/ Intralata/ Inter- Inter- Inter- Total Total Total Commission
Revenue Mins. Calls Revenue Mins. lata Revenue Mins. lata Revenue Mins. state Interstate Interstate Interstate national national national Revenue Mins. Calls
Calls Calls Calls Revenue Mins. Calls Revenue Mins. Calls
9703519407 $42.49 607 85 $18.34 262 31 $0.00 0 0 $25.76 160 21 '
$0.00 0 0 $0.00 0 0 $86.59 1029 137 $65.81
Total: $42.49 607 85 $18.34 262 31 $0.00 0 0 $25.76 160 21 $0.00 0 0 $0.00 0 0 $86.59 1029 137 $65.81
Grand Total: $42.49 607 85 $18.34 0 31 $0.00 0 0 $25.76 160 21 $0.00 0 0 $0.00 0 0 $86.59 1029 137 $65.81
OTHER REVENUE
Revenue Type Orig. ANI Items Revenue Commission
AIS VMail $0.00 $0.00
Call Subscription 0 $0.00 $0.00
Coin-operated Pay Telephones $0.00 $0.00
GTL Dialaround 0 $0.00 $0.00
Instant Pay - Pay Now 0 $0.00
Instant Pay - Text2Connect 0 $0.001
Legacy Operator Assistant 0 $0.00 $0.00
Outbound Voicemail (Interstate) 0 $0.00 $0.00
Outbound Voicemail (Nonlnterstate) 0 $0.00 $0.00
Securus Text Connect $0.00 $0.00
SIM 0 $0.00
Tablet - Accessories $0.00 $0.00
Tablets 0 $0.00 $0.00
Video Connect 0 $0.00 $0.00
Video Connect Subscription 0 $0.00 $0.00
VMail 0 $0.00 $0.00
Total : $0.00 $0.00
5 May 2023 Alt Sent Com Report 1 of 2
MEDIA REVENUE
Rev Type Orig. ANI Items Revenue Commission
Media - Music 0 $0.00 $0.00
Media - Games 0m $0.00 $0.00
Media - Games - CDF 0m $0.00 $0.00
Media - Movies 0 $0.00 $0.00
Media - Movies - CDF 0 $0.00 $0.00
Media - Newsstand 0 $0.00 $0.00
Media - Newsstand - CDF 0 $0.00 $0.00
Media - TV Shows 0 $0.00 $0.00
Media - TV Shows - CDF 0 $0.00 $0.00
Media - Game Subscriptions 0 $0.00 $0.00
Media - Game Subscriptions - CDF 0 $0.00 $0.00
Media - Music Subscriptions 0 $0.00 $0.00
Media - Music Subscriptions - CDF 0 $0.00 $0.00
Total : $0.00 $0.00
eMESSAGING Stamps Used Purchase Revenue Commission
Price of
Stamp ,
0 $0.00 $0.00 $0.00
Total : 0 $0 .00 $0. 00
Total Revenue : $86 . 59
Calculated Commission : $65 . 81
5 May 2023 Alt Sent Com Report 1 of 2
TRAFFIC BREAKDOWN
Call Type Revenue Minutes Calls Commission
Prepaid Collect $86.59 1 ,029 137 $65.81
Interlata $0. 00 0 0 $0 .00
International $0. 00 . 0m 0 $0 .00
Interstate $25. 76 % 160 21 $ 19 .58
ntralata $18. 34 262 31 '
$ 13 .94
Intralatailnterstate $0. 00 0 0 $0 .00
Local $42.49 607 85 $32 .29
Totals: $86.59 1 ,029 137 $65.81
5 May 2023 Alt Sent Com Report 1 of 2
Securus Technologies, LLC .
COM -001 Call Commission Report - May, 2023
RUN DATE : 6/22/2023 11 :47 : 17 AM Process Date : 6/30/2023 12 : 18 : 12 PM
Site : WELD COUNTY COMMUNITY CORRECTIONS CENTER - CO Contract ID : 1 -303172 Site ID : 06721
Prepaid Collect
Orig. ANI Local Local Local Intralata Intra lata Intra- Interlata Inter lata Inter- Interstate Inter state Inter- Intralata/ Intralata/ Intralata/ Inter- Inter- Inter- Total Total Total Commission
Revenue Mins. Calls Revenue Mins. lata Revenue Mins. lata Revenue Mins. state Interstate Interstate Interstate national national national Revenue Mins. Calls
Calls Calls Calls Revenue Mins. Calls Revenue Mins. Calls
9706734027 $993.60 4968 676 $306.80 1534 178 $0.00 0 0 $126.80 634 78 $0.00 0 0 $0.00 0 0 $1 ,427.20 7136 932 $1 ,084.67
Total: $993.60 4968 676 $306.80 1534 178 $0.00 0 0 $126.80 634 78 $0.00 0 0 $0.00 0 0 $1 ,427.20 7136 932 $1 ,084.67
Grand Total: $993.60 4968 676 $306.80 0 178 $0.00 0 0 $126.80 634 78 $0.00 0 0 $0.00 0 0 $1 ,427.20 7136 932 $1 ,084.67
OTHER REVENUE
Revenue Type Orig. ANI Items Revenue Commission
AIS VMail $0.00 $0.00
Call Subscription 0 $0.00 $0.00
Coin-operated Pay Telephones $0.00 $0.00
GTL Dialaround 0 $0.00 $0.00
Instant Pay - Pay Now 0 $0.00
Instant Pay - Text2Connect 0 $0.001
Legacy Operator Assistant 0 $0.00 $0.00
Outbound Voicemail (Interstate) 0 $0.00 $0.00
Outbound Voicemail (Nonlnterstate) 0 $0.00 $0.00
Securus Text Connect $0.00 $0.00
SIM 0 $0.00
Tablet - Accessories $0.00 $0.00
Tablets 0 $0.00 $0.00
Video Connect 0 $0.00 $0.00
Video Connect Subscription 0 $0.00 $0.00
VMail 0 $0.00 $0.00
Total : $0.00 $0.00
5 May 2023 Comm Corr Corn Report 1 of 2
MEDIA REVENUE
Rev Type Orig. ANI Items Revenue Commission
Media - Music 0 $0.00 $0.00
Media - Games 0m $0.00 $0.00
Media - Games - CDF 0m $0.00 $0.00
Media - Movies 0 $0.00 $0.00
Media - Movies - CDF 0 $0.00 $0.00
Media - Newsstand 0 $0.00 $0.00
Media - Newsstand - CDF 0 $0.00 $0.00
Media - TV Shows 0 $0.00 $0.00
Media - TV Shows - CDF 0 $0.00 $0.00
Media - Game Subscriptions 0 $0.00 $0.00
Media - Game Subscriptions - CDF 0 $0.00 $0.00
Media - Music Subscriptions 0 $0.00 $0.00
Media - Music Subscriptions - CDF 0 $0.00 $0.00
Total : $0.00 $0.00
eMESSAGING Stamps Used Purchase Revenue Commission
Price of
Stamp ,
0 $0.00 $0.00 $0.00
Total : 0 $0 .00 $0. 00
Total Revenue : $ 1 , 427 .20
Calculated Commission : $ 1 , 084 . 67
5 May 2023 Comm Corr Corn Report 1 of 2
TRAFFIC BREAKDOWN
Call Type Revenue Minutes Calls Commission
Prepaid Collect $1 ,427.20 7, 136 932 $1 ,084.67
Interlata $0. 00 0 0 $0 .00
International $0. 00 . 0m 0 $0 .00
Interstate $ 126. 80 634 78 $96 .37
ntralata $306. 80 1 , 534 178 $233 . 17
Intralatailnterstate $0. 00 0 0 $0 .00
Local $993. 60 4, 968 676 $755 . 14
Totals: $1 ,427.20 7, 136 932 $1 ,084.67
5 May 2023 Comm Corr Com Report 1 of 2
Securus Technologies, LLC .
COM-001 Call Commission Report - May, 2023
RUN DATE: 6/22/2023 11 :47: 17 AM Process Date: 6/30/2023 12 : 18 : 21 PM
Site: WELD NORTH JAIL COMPLEX - CO Contract ID : 1-303172 Site ID: 05619
Prepaid Collect
Orig. ANI Local Local Local Intralata Intra lata Intra- Interlata Inter lata Inter- Interstate Inter state Inter- Intralata/ Intralata/ Intralata/ Inter- Inter- Inter- Total Total Total Commission
Revenue Mins. Calls Revenue Mins. lata Revenue Mins. lata Revenue Mins. state Interstate Interstate Interstate national national national Revenue Mins. Calls
Calls Calls Calls Revenue Mins. Calls Revenue Mins. Calls
9706734028 $22,153.00 110765 11928 $14,884.80 74424 8617 $1 ,526.00 7630 818 $6,695.60 33478 3497 $0.00 0 0 $0.00 0 0 $45,259.40 226297 24860 $34,397.14
Total: $22, 153.00 110765 11928 $14,884.80 74424 8617 $1 ,526.00 7630 818 $6,695.60 33478 3497 $0.00 0 0 $0.00 0 0 $45,259.40 226297 24860 $34,397. 14
Direct Billed Collect
Orig. ANI Local Local Local Intralata Intra lata Intra- Interlata Inter lata Inter- Interstate Inter state Inter- Intralata/ Intralata/ Intralata/ Inter- Inter- Inter- Total Total Total Commission
Revenue Mins. Calls Revenue Mins. lata Revenue Mins. lata Revenue Mins. state Interstate Interstate Interstate national national national Revenue Mins. Calls
Calls Calls Calls Revenue Mins. Calls Revenue Mins. Calls
9706734028 $77.40 387 107 $50.60 253 64 $0.00 0 0 $0.00 0 0 $0.00 0 0 $0.00 0 0 $128.00 640 171 $97.28
Total: $77.40 387 107 $50.60 253 64 $0.00 0 0 $0.00 0 0 $0.00 0 0 $0.00 0 0 $128.00 640 171 $97.28
Grand Total: $22,230.40 111152 12035 $14,935.40 0 8681 $1 ,526.00 7630 818 $6,695.60 33478 3497 $0.00 0 0 $0.00 0 0 $45,387.40 226937 25031 $34,494.43
OTHER REVENUE
Revenue Type Orig. ANI Items Revenue Commission
AIS VMail $0.00 $0.00
Call Subscription 0 $0.00 $0.00
Coin-operated Pay Telephones $0.00 $0.00
GTL Dialaround 0 $0.00 $0.00
Instant Pay - Pay Now 0 $0.00
Instant Pay - Text2Connect 0 $0.00
Legacy Operator Assistant 0 $0.00 $0.00
Outbound Voicemail (Interstate) 0 $0.00 $0.00
Outbound Voicemail (Nonlnterstate) 0 $0.00 $0.00
Securus Text Connect $0.00 $0.00
SIM 0 $0.00
Tablet - Accessories $0.00 $0.00
Tablets 0 $0.00 $0.00
Video Connect 704 $6,328.96 $1 ,898.69
Video Connect Subscription 0 $0.00 $0.00
VMail 0 $0.00 $0.00
Total : $6,328.96 $1 ,898.69
5 May 2023 NJC Corn Report 1 of 2
MEDIA REVENUE
Rev Type Orig. ANI Items Revenue Commission
Media - Music 0 $0.00 $0.00
Media - Games 0 $0.00 $0.00
Media - Games - CDF 0 $0.00 $0.00
Media - Movies 0 $0.00 $0.00
Media - Movies - CDF 0 $0.00 $0.00
Media - Newsstand 0 $0.00 $0.00
Media - Newsstand - CDF 0 $0.00 $0.00
Media - TV Shows 0 $0.00 $0.00
Media - TV Shows - CDF 0 $0.00 $0.00
Media - Game Subscriptions 0 $0.00 $0.00
Media - Game Subscriptions - CDF 0 $0.00 $0.00
Media - Music Subscriptions 0 $0.00 $0.00
Media - Music Subscriptions - CDF 0 $0.00 $0.00
Total : $0.00 $0.00
eMESSAGING Stamps Used Purchase Revenue Commission
Price of
Stamp
0 $0.00 $0.00 $0.00
Total : 0 $0.00 $0.00
Total Revenue: $51 , 716 . 36
Calculated Commission : $36, 393 . 11
5 May 2023 NJC Corn Report 1 of 2
TRAFFIC BREAKDOWN
Call Type Revenue Minutes Calls Commission
Direct Billed Collect $128.00. 640 171 $97.28
Interlata $0.00 0 0 $0.00
International $0.00 0 0 $0.00
Interstate $0.00 0 0 $0.00
Intralata $50.60 253 64 $38.46
Intralata/Interstate $0.00 0 0 $0.00
Local $77.40 387 107 $58.82
Prepaid Collect $45,259.40 226,297 24,860 $34,397.14
Interlata $1 ,526.00 7,630 818 $1 , 159.76
International $0.00 0 0 $0.00
Interstate $6,695.60 33,478 3,497 $5,088.66
Intralata $14,884.80 74,424 8,617 $11 ,312.45
Intralata/Interstate $0.00 0 0 $0.00
Local $22, 153.00 110,765 11 ,928 $16,836.28
Totals: $45,387.40 226,937 25,031 $34,494.43
5 May 2023 NJC Com Report 1 of 2
EXHIBIT 3
Vendor Name : ICS , , , , , , Evaluator: Pollard
Total Score ( based on Scoring
Criteria Description Scale)
Provided full disclosure about how
revenue is generated, and method used 20
to calculate commissions offered to the
Call, Visiting, Tablet Rating, Fees and County. Call and visiting rate based on
Commission Availability RFP requirements and FCC rules.
Reasonable and fair pricing of phone,
visiting and table service to family,
friends, and inmates. Met all
0-20 pts requirements as stated in RFP
Provide service and support on a twenty-
four (24) hour, seven (7) days per week 25
basis. Provide a full time (5-8 hour days,
40 hours a week) on-site administrator
and an On-site technician twenty ( 24)
Service and Support Requirements
hours weekly. Install, maintain, and
continuously update the software,
hardware, and any other equipment for
the life of the contract at no cost to the
County, increases to rates, fees and/or
surcharges for the life of the contract.
0-30 pts Met all requirements as stated in the RFP.
Provides a "State of the Art" investigation
program and features that can perform at 20
the same high level as our current system .
Is exclusively owned by the proposer and
is provided at no cost to the County,
Investigative Features
increases to the rates, fees and/or
surcharges. Provided the required
evidence and contact information for
validation as outlined in section F. D. of
the RFP . Met all requirements as stated in
0-20 pts the RFP .
Vendor must demonstrate understanding
of important customer service (i .e ., 10
inmate family, friends etc. ) and how
billing issues are dealt with . Process of
resolving billing disputes and inmate
Customer Service
requests is priority, and references are
provided, demonstrating customer
service level as important. Met all
0-15 pts requirements as stated in the RFP.
Vendor is an established business
dedicated to providing all services 15
described in RFP in a correctional or
detention setting. ( Length of time vendor
has been in the business, current and
recent history of performance, apparent
Qualifications capability to perform well ) . Provided the
required references and information
requested, and the references could be
contacted as outlined in the RFP section
K. Met all requirements as stated in the
0-15 pts RFP.
Grand Total 90
Vendor Name : Securus , , , , , , , , Evaluator: Pollard
Total Score ( based on Scoring
Criteria Description Scale)
Provided full disclosure about how
revenue is generated, and method used 15
to calculate commissions offered to the
Call, Visiting, Tablet Rating, Fees and County. Call and visiting rate based on
Commission Availability RFP requirements and FCC rules.
Reasonable and fair pricing of phone,
visiting and table service to family,
friends, and inmates. Met all
0-20 pts requirements as stated in RFP
Provide service and support on a twenty-
four (24) hour, seven (7) days per week 30
basis. Provide a full time (5-8 hour days,
40 hours a week) on-site administrator
and an On-site technician twenty ( 24)
Service and Support Requirements
hours weekly. Install, maintain, and
continuously update the software,
hardware, and any other equipment for
the life of the contract at no cost to the
County, increases to rates, fees and/or
surcharges for the life of the contract.
0-30 pts Met all requirements as stated in the RFP.
Provides a "State of the Art" investigation
program and features that can perform at 20
the same high level as our current system .
Is exclusively owned by the proposer and
is provided at no cost to the County,
Investigative Features
increases to the rates, fees and/or
surcharges. Provided the required
evidence and contact information for
validation as outlined in section F. D. of
the RFP . Met all requirements as stated in
0-20 pts the RFP .
Vendor must demonstrate understanding
of important customer service (i .e ., 15
inmate family, friends etc. ) and how
billing issues are dealt with . Process of
resolving billing disputes and inmate
Customer Service
requests is priority, and references are
provided, demonstrating customer
service level as important. Met all
0-15 pts requirements as stated in the RFP.
Vendor is an established business
dedicated to providing all services 15
described in RFP in a correctional or
detention setting. ( Length of time vendor
has been in the business, current and
recent history of performance, apparent
Qualifications capability to perform well ) . Provided the
required references and information
requested, and the references could be
contacted as outlined in the RFP section
K. Met all requirements as stated in the
0-15 pts RFP.
Grand Total 95
Vendor Name : ICS , , , , , , Evaluator: Pollard
Total Score ( based on Scoring
Criteria Description Scale)
Provided full disclosure about how
revenue is generated, and method used 16
to calculate commissions offered to the
Call, Visiting, Tablet Rating, Fees and County. Call and visiting rate based on
Commission Availability RFP requirements and FCC rules.
Reasonable and fair pricing of phone,
visiting and table service to family,
friends, and inmates. Met all
0-20 pts requirements as stated in RFP
Provide service and support on a twenty-
four (24) hour, seven (7) days per week 30
basis. Provide a full time (5-8 hour days,
40 hours a week) on-site administrator
and an On-site technician twenty ( 24)
Service and Support Requirements
hours weekly. Install, maintain, and
continuously update the software,
hardware, and any other equipment for
the life of the contract at no cost to the
County, increases to rates, fees and/or
surcharges for the life of the contract.
0-30 pts Met all requirements as stated in the RFP.
Provides a "State of the Art" investigation
program and features that can perform at 20
the same high level as our current system .
Is exclusively owned by the proposer and
is provided at no cost to the County,
Investigative Features
increases to the rates, fees and/or
surcharges. Provided the required
evidence and contact information for
validation as outlined in section F. D. of
the RFP . Met all requirements as stated in
0-20 pts the RFP .
Vendor must demonstrate understanding
of important customer service (i .e ., 10
inmate family, friends etc. ) and how
billing issues are dealt with . Process of
resolving billing disputes and inmate
Customer Service
requests is priority, and references are
provided, demonstrating customer
service level as important. Met all
0-15 pts requirements as stated in the RFP.
Vendor is an established business
dedicated to providing all services 15
described in RFP in a correctional or
detention setting. ( Length of time vendor
has been in the business, current and
recent history of performance, apparent
Qualifications capability to perform well ) . Provided the
required references and information
requested, and the references could be
contacted as outlined in the RFP section
K. Met all requirements as stated in the
0-15 pts RFP.
Grand Total 91
Vendor Name : SmartComm , , , , , , , , Evaluator: Pollard
Total Score ( based on Scoring
Criteria Description Scale)
Provided full disclosure about how
revenue is generated, and method used 18
to calculate commissions offered to the
Call, Visiting, Tablet Rating, Fees and County. Call and visiting rate based on
Commission Availability RFP requirements and FCC rules.
Reasonable and fair pricing of phone,
visiting and table service to family,
friends, and inmates. Met all
0-20 pts requirements as stated in RFP
Provide service and support on a twenty-
four (24) hour, seven (7) days per week 20
basis. Provide a full time (5-8 hour days,
40 hours a week) on-site administrator
and an On-site technician twenty ( 24)
Service and Support Requirements
hours weekly. Install, maintain, and
continuously update the software,
hardware, and any other equipment for
the life of the contract at no cost to the
County, increases to rates, fees and/or
surcharges for the life of the contract.
0-30 pts Met all requirements as stated in the RFP.
Provides a "State of the Art" investigation
program and features that can perform at 20
the same high level as our current system .
Is exclusively owned by the proposer and
is provided at no cost to the County,
Investigative Features
increases to the rates, fees and/or
surcharges. Provided the required
evidence and contact information for
validation as outlined in section F. D. of
the RFP . Met all requirements as stated in
0-20 pts the RFP .
Vendor must demonstrate understanding
of important customer service (i .e ., 10
inmate family, friends etc. ) and how
billing issues are dealt with . Process of
resolving billing disputes and inmate
Customer Service
requests is priority, and references are
provided, demonstrating customer
service level as important. Met all
0-15 pts requirements as stated in the RFP.
Vendor is an established business
dedicated to providing all services 15
described in RFP in a correctional or
detention setting. ( Length of time vendor
has been in the business, current and
recent history of performance, apparent
Qualifications capability to perform well ) . Provided the
required references and information
requested, and the references could be
contacted as outlined in the RFP section
K. Met all requirements as stated in the
0-15 pts RFP.
Grand Total 83
EXHIBIT 4
Total Score ( based on Scoring
Criteria Description Scale)
Provided full disclosure about how
revenue is generated, and method used 16
to calculate commissions offered to the
County. Call and visiting rate based on Commissions are lower than
Call, Visiting, Tablet Rating, Fees and desired and cost per
Commission Availability RFP requirements and FCC rules.
Reasonable and fair pricing of phone, transaction is lower than
visiting and table service to family, others . I can't help but think
friends, and inmates. Met all the 85% commission on
0-20 pts requirements as stated in RFP
phones is a ploy when the
commissions on video visits
are so low. Same thing for
voicemails — who is going to
leave a voicemail — nobody —
but the 100% commission
seems like a ploy.
Provide service and support on a twenty- 28
four (24) hour, seven (7) days per week Pretty robust. Not a lot of
basis. Provide a full time (5-8 hour days, detail about customer service
40 hours a week) on-site administrator
and an On-site technician twenty ( 24) call in services . Would like to
Service and Support Requirements hours weekly. Install, maintain, and see quicker resolution times
continuously update the software, on important issues.
hardware, and any other equipment for
the life of the contract at no cost to the
County, increases to rates, fees and/or
surcharges for the life of the contract.
0-30 pts Met all requirements as stated in the RFP.
Provides a "State of the Art" investigation 20
program and features that can perform at Great features
the same high level as our current system .
Is exclusively owned by the proposer and
is provided at no cost to the County,
Investigative Features
increases to the rates, fees and/or
surcharges. Provided the required
evidence and contact information for
validation as outlined in section F. D. of
the RFP . Met all requirements as stated in
0-20 pts the RFP .
Vendor must demonstrate understanding 15
of important customer service (i .e ., This seems pretty robust.
inmate family, friends etc. ) and how
billing issues are dealt with . Process of
resolving billing disputes and inmate
Customer Service
requests is priority, and references are
provided, demonstrating customer
service level as important. Met all
0-15 pts requirements as stated in the RFP.
Vendor is an established business 15
dedicated to providing all services Good . 2 jails in CO which is
described in RFP in a correctional or
detention setting. ( Length of time vendor good, well established and
has been in the business, current and provides required services.
recent history of performance, apparent
Qualifications capability to perform well ) . Provided the
required references and information
requested, and the references could be
contacted as outlined in the RFP section
K. Met all requirements as stated in the
0-15 pts RFP.
Grand Total 94
Vendor Name : Via Path (GTL) Evaluator: Matt Elbe
Vendor Name : Securus Evaluator: Matt Elbe
Total Score ( based on Scoring
Criteria Description Scale)
Provided full disclosure about how 15
revenue is generated, and method used Need some more information
to calculate commissions offered to the
County. Call and visiting rate based on on projections. Not happy
Call, Visiting, Tablet Rating, Fees and about FABO. News provided is
Commission Availability RFP requirements and FCC rules.
Reasonable and fair pricing of phone, good — less cost for
visiting and table service to family, subscriptions for us. Vouchers
friends, and inmates. Met all are good (trusty incentive?)
0-20 pts requirements as stated in RFP
Provide service and support on a twenty- 30
four (24) hour, seven (7) days per week Will provide everything.
basis. Provide a full time (5-8 hour days, Existing infrastructure will be
40 hours a week) on-site administrator
and an On-site technician twenty ( 24) used and is great.
Service and Support Requirements
hours weekly. Install, maintain, and
continuously update the software,
hardware, and any other equipment for
the life of the contract at no cost to the
County, increases to rates, fees and/or
surcharges for the life of the contract.
0-30 pts Met all requirements as stated in the RFP.
Provides a "State of the Art" investigation 20
program and features that can perform at Very Robust and
the same high level as our current system .
Is exclusively owned by the proposer and comprehensive. Would meet
is provided at no cost to the County, the needs we have.
Investigative Features increases to the rates, fees and/or
surcharges. Provided the required
evidence and contact information for
validation as outlined in section F. D. of
the RFP . Met all requirements as stated in
0-20 pts the RFP .
Vendor must demonstrate understanding 15
of important customer service (i .e ., Covers everything.
inmate family, friends etc. ) and how
billing issues are dealt with . Process of
resolving billing disputes and inmate
Customer Service
requests is priority, and references are
provided, demonstrating customer
service level as important. Met all
0-15 pts requirements as stated in the RFP.
Vendor is an established business 15
dedicated to providing all services Well established company
described in RFP in a correctional or
detention setting. ( Length of time vendor and in Colorado which is good
has been in the business, current and from a resource standpoint.
recent history of performance, apparent
Qualifications capability to perform well ) . Provided the
required references and information
requested, and the references could be
contacted as outlined in the RFP section
K. Met all requirements as stated in the
0-15 pts RFP.
Grand Total 95
Vendor Name : ICSolutions Evaluator: Matt Elbe
Total Score ( based on Scoring
Criteria Description Scale)
Provided full disclosure about how
revenue is generated, and method used 15
to calculate commissions offered to the
County. Call and visiting rate based on Commissions are okay, but
Call, Visiting, Tablet Rating, Fees and rate fees seem low.
Commission Availability RFP requirements and FCC rules.
Reasonable and fair pricing of phone,
visiting and table service to family,
friends, and inmates. Met all
0-20 pts requirements as stated in RFP
Provide service and support on a twenty- 30
four (24) hour, seven (7) days per week Pretty robust. Live agent to
basis. Provide a full time (5-8 hour days, assist families is good . Tech to
40 hours a week) on-site administrator
and an On-site technician twenty ( 24) scan mail would be great.
Service and Support Requirements
hours weekly. Install, maintain, and
continuously update the software,
hardware, and any other equipment for
the life of the contract at no cost to the
County, increases to rates, fees and/or
surcharges for the life of the contract.
0-30 pts Met all requirements as stated in the RFP.
Provides a "State of the Art" investigation 20
program and features that can perform at Great features .
the same high level as our current system .
Is exclusively owned by the proposer and
is provided at no cost to the County,
Investigative Features
increases to the rates, fees and/or
surcharges. Provided the required
evidence and contact information for
validation as outlined in section F. D. of
the RFP . Met all requirements as stated in
0-20 pts the RFP .
Vendor must demonstrate understanding 15
of important customer service (i .e ., This seems pretty robust.
inmate family, friends etc. ) and how , .
billing issues are dealt with . Process of Billing reply was odd — we say
resolving billing disputes and inmate 30, they say 45 but would
Customer Service requests is priority, and references are change. Why not just say
provided, demonstrating customer Comply?
service level as important. Met all
0-15 pts requirements as stated in the RFP.
Vendor is an established business 12
dedicated to providing all services Good — seems well
described in RFP in a correctional or
detention setting. ( Length of time vendor established . More Colorado
has been in the business, current and connection would be good
recent history of performance, apparent from a resource perspective.
Qualifications capability to perform well ) . Provided the
required references and information
requested, and the references could be
contacted as outlined in the RFP section
K. Met all requirements as stated in the
0-15 pts RFP.
Grand Total 92
Vendor Name : Smart Communications Evaluator: Matt Elbe
Total Score ( based on Scoring
Criteria Description Scale)
Provided full disclosure about how 10
revenue is generated, and method used Book selection is limited on
to calculate commissions offered to the
County. Call and visiting rate based on tablets . No cost for news
Call, Visiting, Tablet Rating, Fees and sources — will be
Commission Availability RFP requirements and FCC rules.
Reasonable and fair pricing of phone, "negotiated" . No commissions
visiting and table service to family, on smartinmate product ! !
friends, and inmates. Met all FABO is nothing significant.
0-20 pts requirements as stated in RFP
Provide service and support on a twenty- 10
four (24) hour, seven (7) days per week Watch technology seems
basis. Provide a full time (5-8 hour days,
40 hours a week) on-site administrator archaic. Will not provide part
and an On-site technician twenty ( 24) time admin .
Service and Support Requirements
hours weekly. Install, maintain, and
continuously update the software,
hardware, and any other equipment for
the life of the contract at no cost to the
County, increases to rates, fees and/or
surcharges for the life of the contract.
0-30 pts Met all requirements as stated in the RFP.
Provides a "State of the Art" investigation 15
program and features that can perform at Seems less robust than others
the same high level as our current system .
Is exclusively owned by the proposer and and a bit outdated .
is provided at no cost to the County,
Investigative Features
increases to the rates, fees and/or
surcharges. Provided the required
evidence and contact information for
validation as outlined in section F. D. of
the RFP . Met all requirements as stated in
0-20 pts the RFP .
Vendor must demonstrate understanding 15
of important customer service (i .e .,
inmate family, friends etc. ) and how
billing issues are dealt with . Process of
resolving billing disputes and inmate
Customer Service
requests is priority, and references are
provided, demonstrating customer
service level as important. Met all
0-15 pts requirements as stated in the RFP.
Vendor is an established business 0
dedicated to providing all services Nothing about providing
described in RFP in a correctional or
detention setting. ( Length of time vendor headSetS/earbUdS — only for
has been in the business, current and purchase. Will not provide
recent history of performance, apparent part time onsite staff — only
Qualifications capability to perform well ) . Provided the
full time. Does not seem to
required references and information meet requirements.
requested, and the references could be
contacted as outlined in the RFP section
K. Met all requirements as stated in the
0-15 pts RFP.
Grand Total 50
EXHIBIT 5
Vendor Name : _A- C J Evaluator: hi ti \ 1 c. Ca A
Total Score (based on Scoring
Criteria Description - Scale) _
Provided full disclosure about how
revenue is generated, and method used
to calculate commissions offered to the
Call, Visiting, Tablet Rating, Fees and County. Call and visiting rate based on
RFP requirements and FCC rules .
Commission Availability Reasonable and fair pricing of phone,
visiting and table service to family,
friends, and inmates . Met all
0-20 pts requirements as stated in RFP
Provide service and support on a twenty-
four ( 24) hour, seven (7) days per week
basis. Provide a full time (5-8 hour days,
40 hours a week) on-site administrator
Service and Support Re uirements and an On-site technician twenty ( 24)
r
q hours weekly. Install, maintain, and
continuously update the software,
hardware, and any other equipment for
the life of the contract at no cost to the
County, increases to rates, fees and/or
surcharges for the life of the contract.
0-30 pts Met all requirements as stated in the RFP .
Provides a "State of the Art" investigation
program and features that can perform at
the same high level as our current system .
Is exclusively owned by the proposer and
Investigative Features
is provided at no cost to the County,
increases to the rates, fees and/or ?_)
surcharges . Provided the required
evidence and contact information for
validation as outlined in section F. D . of
the RFP . Met all requirements as stated in
0-20 pts the RFP .
Vendor must demonstrate understanding
of important customer service ( i .e .,
inmate family, friends etc . ) and how
billing issues are dealt with . Process of
Customer Service resolving billing disputes and inmate
requests is priority, and references are
provided, demonstrating customer
service level as important. Met all
0-15 pts requirements as stated in the RFP .
Vendor is an established business
dedicated to providing all services
described in RFP in a correctional or
detention setting. ( Length of time vendor
has been in the business, current and
recent history of performance, apparent
Qualifications capability to perform well ) . Provided the
required references and information
requested, and the references could be
contacted as outlined in the REP section
K. Met all requirements as stated in the
0-15 pts RFP .
Grand Total
Vendor Name : _ A C11_ _ ` Evaluator : Bc\ k 0 CC-/4 0
Total Score ( based on Scoring
Criteria Description Scale)
Provided full disclosure about how
revenue is generated, and method used
to calculate commissions offered to the
Call, Visiting, Tablet Rating, Fees and County. Call and visiting rate based on
REP requirements and FCC rules. t
Commission Availability
Reasonable and fair pricing of phone,
visiting and table service to family,
friends, and inmates . Met all
0-20 pts requirements as stated in RFP
Provide service and support on a twenty-
four (24) hour, seven (7) days per week
basis. Provide a full time (5-8 hour days,
40 hours a week) on-site administrator
Service and Support Requirements and an On-site technician twenty (24)
hours weekly. Install, maintain, and
continuously update the software,
hardware, and any other equipment for
the life of the contract at no cost to the
County, increases to rates, fees and/or
surcharges for the life of the contract.
0-30 pts Met all requirements as stated in the RFP .
Provides a "State of the Art" investigation
program and features that can perform at
the same high level as our current system .
is exclusively owned by the proposer and
is provided at no cost to the County, (1?Investtgative Features increases to the rates, fees and/or
surcharges . Provided the required
evidence and contact information for
validation as outlined in section F. D . of
the RFP . Met all requirements as stated in
0-20 pts the RFP.
Vendor must demonstrate understanding
of important customer service ( i .e .,
inmate family, friends etc. ) and how
billing issues are dealt with . Process of
resolving billing disputes and inmate
Customer Service
requests is priority, and references are
provided, demonstrating customer
service level as important. Met all
0-15 pts requirements as stated in the RFP .
Vendor is an established business
dedicated to providing all services
described in RFP in a correctional or
detention setting. ( Length of time vendor
has been in the business, current and
recent history of performance, apparent
Qualifications
capability to perform well ) . Provided the
required references and information
requested, and the references could be
contacted as outlined in the RFP section
K . Met all requirements as stated in the
0-15 pts RFP .
Grand Total
Vendor Name : L c: La' J ►L1 S Evaluator : k-\ c\ \ \ o C‘ ',
Total Score ( based on Scoring
Criteria Description Scale )
Provided full disclosure about how
revenue is generated, and method used
to calculate commissions offered to the
Call, Visiting, Tablet Rating, Fees and County. Call and visiting rate based on
RFP requirements and FCC rules .
Commission Availability
Reasonable and fair pricing of phone,
visiting and table service to family,
friends, and inmates . Met all
0-20 pts requirements as stated in RFP
Provide service and support on a twenty-
four ( 24) hour, seven (7) days per week
basis . Provide a full time ( 5-8 hour days,
40 hours a week) on-site administrator
and an On-site technician twenty (24)
Service and Support Requirements hours weekly. Install, maintain, and
continuously update the software,
hardware, and any other equipment for
the life of the contract at no cost to the
County, increases to rates, fees and/or
surcharges for the life of the contract.
0-30 pts Met all requirements as stated in the RFP .
Provides a " State of the Art" investigation
program and features that can perform at
the same high level as our current system .
Is exclusively owned by the proposer and
is provided at no cost to the County,
Investigative Features increases to the rates, fees and/or
surcharges. Provided the required
evidence and contact information for
validation as outlined in section F. D . of
the RFP . Met all requirements as stated in
0-20 pts the RFP .
Vendor must demonstrate understanding
of important customer service ( i .e .,
inmate family, friends etc. ) and how
billing issues are dealt with . Process of
resolving billing disputes and inmate
Customer Service
requests is priority, and references are
provided, demonstrating customer
service level as important. Met all
0-15 pts requirements as stated in the RFP.
Vendor is an established business
dedicated to providing all services
described in RFP in a correctional or
detention setting. (Length of time vendor
has been in the business, current and
recent history of performance, apparent 2
Qualifications capability to perform well) . Provided the
required references and information
requested, and the references could be
contacted as outlined in the RFP section
K. Met all requirements as stated in the
0-15 pts RFP .
Grand Total
C,
Vendor Name : Evaluator :
Total Score ( based on Scoring
Criteria Description Scale)
Provided full disclosure about how
revenue is generated, and method used
to calculate commissions offered to the
Call, Visiting, Tablet Rating, Fees and County. Call and visiting rate based on
RFP requirements and FCC rules .
Commission Availability Reasonable and fair pricing of phone,
visiting and table service to family,
friends, and inmates . Met all
0-20 pts requirements as stated in RFP
Provide service and support on a twenty-
four ( 24) hour, seven ( 7) days per week
basis . Provide a full time ( 5-8 hour days,
40 hours a week) on-site administrator
Service and Support Requirements and an an-site technician twenty (24)
hours weekly. Install, maintain, and
continuously update the software,
hardware, and any other equipment for
the life of the contract at no cost to the
County, increases to rates, fees and/or
surcharges for the life of the contract.
0-30 pts Met all requirements as stated in the RFP.
Provides a "State of the Art" investigation
program and features that can perform at
the same high level as our current system .
Is exclusively owned by the proposer and
is provided at no cost to the County,
Investigative Features increases to the rates, fees and/or
c7
surcharges . Provided the required
evidence and contact information for
validation as outlined in section F. D . of
the RFP . Met all requirements as stated in
0-20 pts the RFP .
Vendor must demonstrate understanding
of important customer service ( i . e .,
inmate family, friends etc . ) and how
billing issues are dealt with . Process of
resolving billing disputes and inmate
Customer Service requests is priority, and references are
q p y►
provided, demonstrating customer
service level as important. Met all
0-15 pts requirements as stated in the RFP .
Vendor is an established business
dedicated to providing all services
described in RFP in a correctional or
detention setting. ( Length of time vendor
has been in the business, current and
recent history of performance, apparent
Qualifications pp
capability to perform well ) . Provided the
required references and information
requested, and the references could be
contacted as outlined in the RFP section
K . Met all requirements as stated in the
0- 15 pts RFP .
Grand Total ( O la?
EXHIBIT 6
Vendor Name : GTL/VIAPATH Evaluator: Jarrod Bean
Total Score ( based on Scoring
Criteria Description Scale)
Provided full disclosure about how 20
revenue is generated, and method used
to calculate commissions offered to the Their commission percentages are the
Call, Visiting, Tablet Rating, Fees and County. Call and visiting rate based on highest of any competitor across the
Commission Availability RFP requirements and FCC rules. board and the 100% of voicemails is
Reasonable and fair pricing of phone, attractive also and everything starts
visiting and table service to family, year 1.
friends, and inmates. Met all
0-20 pts requirements as stated in RFP
Provide service and support on a twenty- 28
four (24) hour, seven (7) days per week
basis. Provide a full time (5-8 hour days, Service options are exactly what we asked
40 hours a week) on-site administrator for. Were the only vendor to offer to
Requirements and an On-site technician twenty ( 24) provide feeds from the Denver Post
Service and Support
hours weekly. Install, maintain, and included in their bid. That and their book
continuously update the software, offering should be substantial enough to
do away with the newspaper and book
hardware, and any other equipment for
cart. Offered 24 hour tech and 40 hour
the life of the contract at no cost to the admin as requested. They may be able to
County, increases to rates, fees and/or do it, but they did not mention telehealth
surcharges for the life of the contract. in the section for tablets, just mentioned
0-30 pts Met all requirements as stated in the RFP. the Calm App
Provides a "State of the Art" investigation 20
program and features that can perform at
the same high level as our current system . Have an investigator tool that
Is exclusively owned by the proposer and
is provided at no cost to the County, looks like all the other companies.
Investigative Features increases to the rates, fees and/or Voice biometrics and 3 way calling
surcharges. Provided the required with keyword detection . Provided
evidence and contact information for the required 2 points of contact.
validation as outlined in section F. D. of
the RFP . Met all requirements as stated in
0-20 pts the RFP .
Vendor must demonstrate understanding 8
of important customer service (i .e .,
inmate family, friends etc. ) and how They just changed their name after being
billing issues are dealt with . Process of in a federal lawsuit for taking funds from
resolving billing disputes and inmate inactive accounts. References relayed on-
Customer Service site people were great, but Corporate is
requests is priority, and references are
provided, demonstrating customer horrible to work with. When trying to set
up a demo, I went in circles on the tele-
service level as important. Met all phone and email, until I gave up because it
0-15 pts requirements as stated in the RFP. seemed they didn't want our business
Vendor is an established business 13
dedicated to providing all services
described in RFP in a correctional or Been around since 1989, serving
detention setting. ( Length of time vendor
almost 2,000 facilities. They have
has been in the business, current and several short staff resumes, They
recent history of performance, apparent demonstrated they are more than
Qualifications capability to perform well ) . Provided the
qualified to handle the job . They
required references and information provided the required number of
requested, and the references could be references, although it would have
contacted as outlined in the RFP section been nice to have more, or some
K. Met all requirements as stated in the letters based off how many facilities
0-15 pts RFP. they actually serve .
Grand Total 89
Vendor Name : Securus Evaluator: Jarrod Bean
Total Score ( based on Scoring
Criteria Description Scale)
Provided full disclosure about how 7
revenue is generated, and method used
to calculate commissions offered to the 0% for the first year for an 18 year long
Call, Visiting, Tablet Rating, Fees and County. Call and visiting rate based on customer is unacceptable. No other
RFP requirements and FCC rules. company needs that and they have to
Commission Availability
Reasonable and fair pricing of phone, install everything. The 50% drop after that
visiting and table service to family, is also not in the ballpark of any new
friends, and inmates. Met all company. Last in commissions, and its not
really even close.
0-20 pts requirements as stated in RFP
Provide service and support on a twenty- 27
four (24) hour, seven (7) days per week
basis. Provide a full time (5-8 hour days, Service options were mostly what we
40 hours a week) on-site administrator asked for. May be able to do it, but
and an On-site technician twenty ( 24) telehealth isn't mentioned, just mentions
Service and Support Requirements hours weekly. Install, maintain, and "MH content". They did provide 24 hour
continuously update the software, tech and 40 hour admin as requested .
Having them for nearly 2 decades, the
hardware, and any other equipment for customer service has always been
the life of the contract at no cost to the fantastic. BAFO 300 free headphones,
County, increases to rates, fees and/or indicates their original offer really means
surcharges for the life of the contract. we pay for the headphones outside of the
0-30 pts Met all requirements as stated in the RFP. 300, which further reduces commissions
Provides a "State of the Art" investigation 20
program and features that can perform at
the same high level as our current system . Threads and IA Pro are relatively
Is exclusively owned by the proposer and
is provided at no cost to the County, easy systems, that everyone is
Investigative Features increases to the rates, fees and/or comfortable with and are similar
surcharges. Provided the required to the other vendors. Provided
evidence and contact information for proper point of contact info .
validation as outlined in section F. D. of
the RFP . Met all requirements as stated in
0-20 pts the RFP .
Vendor must demonstrate understanding 15
of important customer service (i .e .,
inmate family, friends etc. ) and how Have had relatively little
billing issues are dealt with . Process of complaints from friends and
resolving billing disputes and inmate
Customer Service requests is priority, and references are family for billing or any service
provided, demonstrating customer issues. When there are any, they
service level as important. Met all are quick to handle them .
0-15 pts requirements as stated in the RFP.
Vendor is an established business 14
dedicated to providing all services
described in RFP in a correctional or Over 30 years and 3,450 facilities.
detention setting. ( Length of time vendor
They met all of the requirements for
has been in the business, current and references and had reference letters
recent history of performance, apparent
Qualifications at the end of the proposal as well,
capability to perform well ) . Provided the
although for 30 years and nearly
required references and information 3,500 facilities, 2 letters seemed low.
requested, and the references could be
contacted as outlined in the RFP section
K. Met all requirements as stated in the
0-15 pts RFP.
Grand Total 84
Vendor Name : ICS Evaluator: Jarrod Bean
Total Score ( based on Scoring
Criteria Description Scale)
Provided full disclosure about how 15
revenue is generated, and method used
to calculate commissions offered to the Commission percentages are good,
Call, Visiting, Tablet Rating, Fees and County. Call and visiting rate based on rates are pretty low, resulting in less
Commission Availability RFP requirements and FCC rules. commissions. Unsure if lower rates
Reasonable and fair pricing of phone, would result in higher volumes. The
visiting and table service to family, 52K hit on the mail service was also
friends, and inmates. Met all factored . Updated : Increased rate to
0-20 pts requirements as stated in RFP phone, increased score .
Provide service and support on a twenty- 20
four (24) hour, seven (7) days per week
basis. Provide a full time (5-8 hour days, Service options were mostly what we
40 hours a week) on-site administrator asked for. Downsides is 250 books,
Service and Support Requirements and an On-site technician twenty ( 24) probably not enough to eliminate the
pp q hours weekly. Install, maintain, and book cart, which we need for staffing the
continuously update the software, tablets. Also the inmates have to pay for
news so we cannot get rid of the
hardware, and any other equipment for
newspaper. They did provide 24 hour tech
the life of the contract at no cost to the and 40 hour admin as requested .
County, increases to rates, fees and/or However, I could not reach several
surcharges for the life of the contract. references as they were no longer
0-30 pts Met all requirements as stated in the RFP. employed.
Provides a "State of the Art" investigation 20
program and features that can perform at
the same high level as our current system . Enforcer Investigation and the
Is exclusively owned by the proposer and
is provided at no cost to the County, Argus- Echo are attractive features
Investigative Features that are similar to the other
increases to the rates, fees and/or
surcharges. Provided the required vendors . The investigative
evidence and contact information for features were boasted by several
validation as outlined in section F. D. of of the references I called .
the RFP . Met all requirements as stated in Provided proper point of contact
0-20 pts the RFP . info .
Vendor must demonstrate understanding 15
of important customer service (i .e .,
inmate family, friends etc. ) and how No issues here . References were
billing issues are dealt with . Process of
resolving billing disputes and inmate asked if family/friends had many
Customer Service requests is priority, and references are complaints about the service, but
provided, demonstrating customer it was very good .
service level as important. Met all
0-15 pts requirements as stated in the RFP.
Vendor is an established business 14
dedicated to providing all services
described in RFP in a correctional or Been around since 2002, serving 250
detention setting. ( Length of time vendor
agencies and 550 facilities. The entire
has been in the business, current and
last 56 pages is their staff resumes
recent history of performance, apparent
Qualifications along with insurance certs, business
capability to perform well ) . Provided the standings, along with 20 reference
required references and information letters, although some are nearly 10
requested, and the references could be years old and may not be relevant
contacted as outlined in the RFP section anymore. They do seem qualified for
K. Met all requirements as stated in the the job although their company is
0-15 pts RFP. relatively new to the phone service .
Grand Total 84
Vendor Name : Securus Evaluator: Jarrod Bean
Total Score ( based on Scoring
Criteria Description Scale)
Provided full disclosure about how 14
revenue is generated, and method used
to calculate commissions offered to the Overall decent commissions. The phone
Call, Visiting, Tablet Rating, Fees and County. Call and visiting rate based on and visiting percentages were pretty high,
RFP requirements and FCC rules. although they had some of the lower rates
Commission Availability
Reasonable and fair pricing of phone, which brough their overall number down .
visiting and table service to family, They do offer 100% on voicemail, but that
friends, and inmates. Met all probably isn't not used as much as text
which is cheaper and we get 0%
0-20 pts requirements as stated in RFP
commissions on this.
Provide service and support on a twenty- 8
four (24) hour, seven (7) days per week
basis. Provide a full time (5-8 hour days, Did not follow RFP. Only Offered 40 hour
40 hours a week) on-site administrator tech. Have 1,000 books, which is half of
and an On-site technician twenty ( 24) our current supply and cannot get rid of
Service and Support Requirements hours weekly. Install, maintain, and book cart. Inmates pay for news, so
continuously update the software, cannot get rid of newspaper. Won't
hardware, and any other equipment for provide headphones, and inmates have to
buy them, making them mostly useless, or
the life of the contract at no cost to the the County to provide at additional cost.
County, increases to rates, fees and/or Also didn't follow point for point and
surcharges for the life of the contract. offered solutions. Have a weird
0-30 pts Met all requirements as stated in the RFP. requirement that if broken, the inmate
cannot get another without paying for it.
Provides a "State of the Art" investigation 18
program and features that can perform at
the same high level as our current system . Have a Smart Ecosystem, unsure
Is exclusively owned by the proposer and
is provided at no cost to the County, how close this is to other vendors,
Investigative Features increases to the rates, fees and/or but seems somewhat similar.
surcharges. Provided the required Keyword spotting and pin fraud .
evidence and contact information for Provided proper point of contact
validation as outlined in section F. D. of info .
the RFP . Met all requirements as stated in
0-20 pts the RFP .
Vendor must demonstrate understanding 15
of important customer service (i .e .,
inmate family, friends etc. ) and how Customer service overall seems
billing issues are dealt with . Process of
resolving billing disputes and inmate pretty good and is indicated as
Customer Service requests is priority, and references are such in reference letters .
provided, demonstrating customer
service level as important. Met all
0-15 pts requirements as stated in the RFP.
Vendor is an established business 8
dedicated to providing all services
described in RFP in a correctional or 13 years and 150 facilities. They more than
detention setting. ( Length of time vendor met the requirements for references and
has been in the business, current and several reference letter, which was lot for
recent history of performance, apparent the small about of facilities they cover.
Qualifications capability to perform well ) . Provided the The RFP was a little scattered and their
website appears that of a smaller
required references and information company. I have never heard of them and
requested, and the references could be has me a little weary, especially the fact
contacted as outlined in the RFP section they didn't comply with several factors of
K. Met all requirements as stated in the the RFP.
0-15 pts RFP.
Grand Total 65
EXHIBIT 7
1) _
-2_ INN CCASMANN
CO
ST EV E MS
2023 Inmate Communication Services Vendor Recommendation
To : Board of County Commissioners
From : Sgt . Jarrod Bean
Date : October 2nd, 2023
A recent RFP was sent out for a variety of services for the North Jail Complex and SW substation . These
services include inmate phones, inmate visiting, inmate tablets, law library and on - line credit card
bonding. Through an amendment, it also included phone services for Community Corrections and
Alternative Sentencing . This is a revenue generating contract for the County.
4 vendors submitted bids, as well as best and final offers . Each Vendor was scored based on call, visiting,
tablet rating, fees and commission availability, service and support requirements, investigative features,
customer service and qualifications . The results of the Committee Evaluation show Viapath as the
overall best value for these services . ( Figure A. )
Therefore, the Detentions Division is recommending the awarding of the contract to Viapath
Technologies .
Sgt. Jarrod Bean
Figure A.
Vendor Commission Availability Service Requirements Investigative Features Customer Service Qualifications Totals
ICS 16 27 19. 5 13.25 13. 5 89.25
Viapath 18.5 27. 25 19. 5 11.5 13. 75 90.5
Securus 13.25 28. 75 19.5 14.5 14. 25 90.25
Smart Communications 14.75 13. 25 17. 25 13.25 8 66.5
Southwest Substation Headquarters Southeast Substation
4209 WCR 24 1/2 1950 O Street 2950 9th Street
Longmont, Colorado 80504 Greeley, Colorado 80631 Fort Lupton, Colorado 80621
(720) 652-2415 (970)356-4015 (303) 857-2465
Fax (720) 652-4217 Fax (970)304-6467 Fax (303) 637-2422
Toll Free (800)436-9276
www.weldsheriff.com
Page I 1
EXHIBIT 8
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STEVE REAMS
2023 Inmate Communication Services Vendor Proposal Grading and Selection
To : Sheriff Reams through chain of command
From : Sgt. Bean
Date : September 22nd, 2023
A recent RFP was sent out for a variety of services for the North Jail Complex and SW substation . These
services include inmate phones, inmate visiting, inmate tablets, law library and on - line credit card
bonding . Through an amendment, it also included phone services for Community Corrections and
Alternative Sentencing . 4 vendors submitted bids, as well as best and final offers as the scoring was very
close between vendors . The 4 vendors were Inmate Calling Solutions, Viapath Technologies, Securus
Technologies, and Smart Communications. Based off scoring metrics and several factors outlined below,
Viapath Technologies was chosen to fulfill these services .
Each Vendor was scored based on call , visiting, tablet rating, fees and commission availability, service
and support requirements, investigative features, customer service and qualifications . Below is the
grading for each vendor.
Vendor Commission Availability Service Requirements Investigative Features Customer Service Qualifications Totals
ICS 16 27 19.5 13.25 13. 5 89.25
Viapath 18.5 27. 25 19.5 11.5 13. 75 90.5
Securus 13.25 28. 75 19.5 14.5 14.25 90.25
Smart Communications 14.75 13. 25 17.25 13.25 8 66.5
Viapath offered a telephone rate of $0 . 20 p/m, which is the same rate currently offered by Securus .
They did offer a reduced rate for online video visiting, also at $0 . 20 p/m, which will be a benefit to the
friends and family of Weld County Jail inmates .
Viapath met all requirements of the RFP in relation to phones, video visitation, tablets, law library and
on - line credit card bonding . They will provide us requested on -site staff necessary to properly keep all
systems running and offer a robust investigation system . Lastly, they offered the best overall
commissions package . The commissions chart below is based off a yearly average ADP of 600 and the
last 12 months call and visiting minutes in the Weld County Jail . The tablet specific commissions were
based off numbers obtained from jails with similar ADP' s and make up of the Weld County Jail .
Southwest Substation Headquarters Southeast Substation
4209 WCR 24 1/2 1950 O Street 2950 9th Street
Longmont, Colorado 80504 Greeley, Colorado 80631 Fort Lupton, Colorado 80621
(720) 652-2415 (970)356-4015 (303) 857-2465
Fax (720) 652-4217 Fax (970)304-6467 Fax (303) 637-2422
Toll Free (800)436-9276
www.weldsheriff.com
Page I 1
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Phone Commission Visit Commission Email/Text/Photo Messages Video Messages Voicemail Messages Mail Service TOTAL
ICS p/yr 80% @ $0.15 p/m 10% @ $0.25 p/m 10% @ $0.25 p/m 10% @ $0.35 p/m 10% @ $0.25 p/m ( $52,560) $430,341.37
ICS 3yr Total $1,291,024. 11
Viapath Per Year 83% @ $0.20 p/m 20% @ $0.20 p/m 10% @ $0.50 p/m 10% @ $0.50 p/m 100% @ $030 p/m Included $493,701.97
Viapath 3yr Total _ $1,481,105.91
Securus Year 1 0% 0% 0% 0% $0 $0.00
Securus p/yr Afteryr 1 $305,677.26
50% @ $0.20 p/m 30% @ $0.20 p/m 10% @ $0.50 p/m 10% @ $0.50 p/m Does not offer Included
Securus 3yr Total $611,354.52
Smart Comm p/yr $453,386. 19
85% @ $0.18 p/m 50% @ $0.18 p/m 0% @ $.50 message Does not offer 100% Included
Smart Comm 3yr Total $1,360,158. 58
Current Per Year $429,335.20
76% @ $0.20 p/m 30% @ $0.29 p/m Not Offered Not Offered Not Offered Not Offered
Current 3yr Total $1,288,005. 60
Viapath's RFP outlined their implementation team and project manager, to ensure installation and full
functionality of all systems by January 1st 2024, that also includes on -site and web- based training for all
facility staff.
Therefore, the Detentions Division is recommending the awarding of the contract to Viapath
Technologies .
Sgt . Jarrod Bean
Southwest Substation Headquarters Southeast Substation
4209 WCR 24 1/2 1950 O Street 2950 9th Street
Longmont, Colorado 80504 Greeley, Colorado 80631 Fort Lupton, Colorado 80621
(720) 652-2415 (970)356-4015 (303) 857-2465
Fax (720) 652-4217 Fax (970)304-6467 Fax (303) 637-2422
Toll Free (800)436-9276
www.weldsheriff.com
Page 12
EXHIBIT 9
Securus ' Solution
for Weld County Sheriffs Office
Thank you for allowing Securus Technologies to present this financial proposal to Weld
County for the provision of an Inmate Telephone System, Video Visitation , Video on Tablets,
and our Investigative Products .
With the ever- changing environment of the industry in mind , Securus offers a solution that
commits to keeping our partners updated with the latest technology and meaningful
services . The offer below is compliant with the County's requirements, offers competitive
calling rates and keeps the County's incoming revenue stream healthy. We are also
including a number of innovative technology features at no cost to Weld .
Provided below is a product summary highlighting key solutions of our offer:
COMPENSATION OFFER
PRODUCTS / SERVICES OPTION 1 : If County enables
Premium Content on the
Premium Content tablets and allows
removed from the tablets Inmate Debit phone time
and No Inmate Debit
Phone Time
New Contract Term 3 Year w/ two 1 Year 3 Year wl two 1 Year
Renewals Renewals
Call Rate - All jurisdictions $0. 20 a minute $0 . 18 a minute
Commission Rate on Phone Months 1 - 12 : 0% ° Months 1 - 12 : 25%
Calls
Months 13 + 50% Months 13+ 50%
Commission Rate on Video Months 1 - 12 : 0% 30% from day 1
Visits
Months 13+ 30%
Commission Rate on Tablets No Premium Content - 0% Premium Content - 20%
Commission on E- Messaging Months 1 - 12 : 0% 20% from day 1 '
Months 13 + 10%
Securus Technologies
Commission on STC (text to Months 1 - 12 : 0% 10% from day 1
connect) Months 13+ 10%
Prepaid Calling Card Discount 50% 50 %
Word Alert Included Included
($ 30 , 564 Annual Value ) ( $30 , 564 Annual Value )
IPRO Included Included
( $ 22, 908 Annual Value) ( $ 22, 908 Annual Value )
ICER Included Included
THREADS Included Included
AIS Included Included
( $ 19 ,320 Annual Value) ($ 19,320 Annual Value )
VRS/ Purple Included Included
E- Messaging Included Included
E- Messaging Stamp Rate $ 0 . 50 each $ 0 . 50 each
Video Terminals Included Included
Video Session Rate $ 5 . 99 $ 5 . 99
STC - Text to Connect Included Included
1 to 1 Video on Tablets included Included
Securus Text Connect included Included
Law Library - Fast Case Included Included
Securus Managed Digital Mail Included Included
( $28,944 Annual Value ) ($28, 944 Annual Value )
Full Time Onsite Tablet Admin Included Included
/ Part Time Onsite Field Tech ($ 150, 000 Annual Value) ($ 150, 000 Annual Value )
Total Contract Financial Offer $ 2, 589, 760 . 00 $ 2, 668, 520 . 00
DATA ANALYTICS / INVESTIGATIVE TOOLS INCLUDED AT NO
COST
IPRO - Continuous Voice Identification & Verification with Pre-Call PIN $22, 908 ANNUAL
Check VALUE
ICER - Inmate to Inmate Communication and Evaluation Reporting ✓
THREADS - The Most powerful Data analytics tool on the market d'
WORD ALERT - automatically transcribes and translates voice to text $30, 564 ANNUAL
VALUE
COVERT ALERTS (unlimited ) ✓
NEXTGEN SECURUS CALL PLATFORM INCLUDED AT NO COST
Securus' Proven Hosted /1P- Based Platform with 99 . 9 % Up-time V
Two Redundant Disaster Recovery Data Centers (Atlanta & Dallas) •f
3-way Call Detection & Remote Forwarding Detection ✓
Securus Technologies
Personal Identification Numbers ( PINS) ✓
Virtual Groups to prevent inmate's PIN from being used in another
Housing Unit
Multi- Language Call Prompts
Full Maintenance, Service, and Support 24/7/365 ✓
Call recording storage - 3 years ✓
INCLUDED AT NO
SECURUS VIDEO CONNECT (VIDEO VISITATION) TERMINALS COST
Securus Inmate Kiosks (wall mount) and video on tablets for the jail and ✓
public dual phone video terminals
Free Onsite Video Visitation Sessions ( Unlimited ) ✓
Paid Remote Video Visitation Services for Family & Friends ✓
Full Suite of Securus ConnectUs Applications :
a Phone • Custom Digital Banners
▪ Forms/ Grievance Appg
Er video \ l sIrarIon
• Commissary • Law Library Access
° eMessag i rig
• job Search • Digital Mail Services
• Inmate • Video Relay Service a Any video or pdf doc
handbook
INCLUDED AT NO
SECURUS' VIDEO ON TABLET PROGRAM CAST
Tablets - 1 : 1 for every inmate
• All installation , service , and support included .
• " No Per Minute Cost or Fee" to use Tablets .
• Tablets provided at a 1 : 1 ratio
Applications/Services on Tablets Free of Charge ( No Usage Fee)
Standard Content on Community Applications:
• Phone Application (same rate per minute as wall phones)
a eBooks (54, 000 Books)
• Education ( GED Prep)
• Law Library Access
• Commissary application
lication
• EMessaging
• Digital Mail Services
• Religion applications
a Self Help - Re-entry applications
• Job Search
• Inmate Viewer / PDF Application
Securus Technologies
• Video ( M P4) Application
Podcasts
• FM Receiver
• Forms/Grievance Application
If premium services are turned on the tablets : Applications/Services on
Paid Subscription Tablet Program ( Personal Tablet)
+ Premium Content with pricing comparable to that used by the general
public:
• Includes all content on the Community Tablets PLUS
Music : Songs $ 1 . 06 - $ 1 . 99 Albums $ . 99 - 14. 99 ( purchase)
• Games : $ 0 . 99 - $ 12 . 99 (purchase )
• TV Shows : $ 0 . 99 - $ 9 . 99 per episode ( rental )
gi Movies : $ 0. 49 to $ 14 . 99 per movie ( rental )
• Video purchase : $ 1 . 99 - $ 19. 99 ( purchase )
• Newsstand : live news feed from Associated Press $4. 99 per
month /inmate
Officer Command & Control ( Behavior Modification ) Tablets ✓
Charging Cart Stations for Tablets ✓
Inmate purchased earbuds $ 5 . 66
INCLUDED AT NO
AUTOMATIC INFORMATION SERVICE (AIS) COST $ 19, 320 ANNUAL
VALUE
Securus Technologies'® Automated Information Services (AIS ) is the industry's first and
only hosted Interactive Voice Response ( IVR ) system that automatically provides inmates
individuals and outside callers specific and general facility information over the phone . In
addition , outside callers can open or fund a phone account, leave a voicemail , and make a
trust deposit without having to enter your facility.
DEDICATED ON-SITE TECHNICIAN AND TABLET ADMIN INCLUDED AT NO COST
$ 150,000 ANNUAL VALUE
1 Full Time On -site Tablet Administrator and 1 Part Time
On -site Technician 'e
DIGITAL MAIL SERVICE - AVAILABLE ON TABLETS AND VIDEO INCLUDED AT NO COST
TERMINALS $28, 944 ANNUAL VALUE
All Inmate mail sent to Securus Digital Mail Center Provider PO Box ✓
We scan inmates mail and inspect for contraband ✓
Securus Technologies
Inmate mail is scanned and associated with appropriate inmate on ✓
tablets & video terminals
Inmate mail is stored at Securus Digital Mail Center facility ✓
SECURUS TEXT CONNECT(STC)
STC allows for two-way electronic communication between friends and family and the
incarcerated individual on a near real time non- delayed basis, similar to mobile phone text
functioning.
Conclusion
Securus has worked hard to develop an offer that fully serves the needs of Weld County
and the community you keep safe . We are committed to providing the most robust
solution available, backed by the best customer service in the industry. We recognize that
Weld County may wish to propose modifications to our offers, and we are willing to be
flexible in any negotiations to best support your operational goals today and going
forward .
As the incumbent, it has been our privilege to serve Weld County for the last 18 years with
our industry leading technology and service . We look forward to a continued long term
mutually beneficial partnership and helping to keep the community you serve safe .
Securus Technologies
EXHIBIT 10
From : Jarrod Bean
To : Matthew Turner ; Matthew Elbe ; Mark Pollard ; Kevin Halloran ; Michael Knee
Subject : Fwd : Request for Proposals — Weld County Sheriff's Office — Inmate Communications Services - BAFO
Date : Friday , September 22 , 2023 6 : 51 : 09 AM
Attachments : Weld County CO BAFO. docx
Well here is this garbage . Now I ' m curious their intent with the 300 free headphones and their
cryptic wording in the original . Either way, this isn ' t commissions that I requested . . .
Sent from my iPhone
Begin forwarded message :
From : Chris Sheil <chris . sheil@securustechnologies . com>
Date : September 21 , 2023 at 10 : 41 : 07 PM MDT
To : bids <bids@weld. gov>
Cc : Jarrod Bean <jbean@weld.gov>, Meghan Patterson
<Meghan.Patterson@securustechnologies . com>
Subject : Re : Request for Proposals — Weld County Sheriffs Office — Inmate
Communications Services - BAFO
Caution : This email originated from outside of Weld County Government. Do not click links or open
attachments unless you recognize the sender and know the content is safe.
Good evening, attached is our Best and Final Offer ( BAFO ) .
Thank You ,
CHRIS SHEIL
Sr. Account Manager
Securus Technologies, Inc.
4000 International Parkway
Carrollton, Texas 75007
Mobile: 469-866-2276
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BEST AND FINAL OFFER
FOR WELD COUNTY, CO
RFP - INMATE COMMUNCIATION SERVICES
# B2300133
September 22nd, 2023
Weld County Sheriff' s Office
1301 N . 17th Avenue
Greeley, Colorado 80631
Re : Request for Proposals - Weld County Sheriffs Office - Inmate Communications
Services - BAFO
Securus Technologies, LLC is pleased to submit for your consideration a best and final offer
(BAFO) that meets, and exceeds, all the requirements listed in (RFP No . B2300133 ) .
Securus looks forward to additional discussions with Weld County and the opportunity to
demonstrate our proposed technologies when appropriate .
As part of our BAFO, Securus is providing the additional products and services :
PRODUCTS / SERVICES Additional Annual Value Additional Total Contract Value
Free Newsstand for Tablets $48,950. 00 $244,750.00
100 Free Video Coupons per $7, 188. 00 $35,940.00
Month
300 Free Earbuds per Month $20,376.00 $ 101,880 .00
Reduce E- Messaging Stamp Fee More Affordable for the Family More Affordable for the Family
from $ 0. 50 to $0. 45 & Friends & Friends
Total Additional Value $76, 514.00 $382, 570 .00
Newsstand for Tablets Included at No Cost
Allows incarcerated individuals to stay up to date with current events using their Securus
Tablet. Available in English and Spanish . All the questionable content is filtered out. The
news is updated every 15 minutes . Popular news content includes Top News, Sports, Local,
Entertainment and more.
SECURUS Technologies 2
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CONTENT REVIEWE ' AND FILTERED
Securus utilizes both automated tools and manual review to ensure articles
are appropriate for corrections
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100 Free Video Coupons Per Month a Included at No Cost
These can be handed out as a rewards system to the incarcerated individuals or can be
provided to medical practitioners or anyone that you would like to have a FREE Video Visit
SECURUS Technologies 3
300 Earbuds per Month ea Included at No Cost
You can use this stock to provide indigent incarcerated individuals with their earbuds or
can use for the first pair for newly booked individuals, it' s totally up to you.
Reduced the Cost of E-Messaging $0. 50 to $0.45
Based on the most widely used messaging platform in the corrections industry, electronic
messaging improves the efficiency of staff and reduces paper mail by transmitting
communication electronically, all with no additional hardware and at no cost to the agency.
This reduction will help connect even more family and friends with the incarcerated
individuals .
We truly appreciate the opportunity to offer these options to the Weld County Sheriffs
Department and look forward to negotiating this mutually beneficial solution.
Sincerely,
Chris Sheil
Sr. Account Manager
469 - 866 - 2276
Chris . Sheil@securustechnologies . com
SECURUS Technologies 4
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