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Home My WebLink About20232658.tiffAGREEMENT FOR PROFESSIONAL SERVICES BETWEEN WELD COUNTY AND VIAPATH TECHNOLOGIES THIS AGREEMENT is made by and between the County of Weld, State of Colorado, whose address is 1150 O Street, Greeley, Colorado, 80631 ("County"), and Global Tel*Link Corporation d/b/a ViaPath Technologies, on behalf of itself and its subsidiaries, whose address is 3120 Fairview Park Drive, Suite 300, Falls Church, VA 22042 ("Contractor"). WHEREAS, County desires to retain Contractor as an independent contractor to perform services as more particularly set forth below, and WHEREAS, Contractor has the time available to timely perform the services, and is willing to perform the services according to the terms of this Agreement. NOW THEREFORE, in consideration of the mutual promises and covenants contained herein, the parties hereto agree as follows: 1. Engagement of Contractor. County hereby retains Contractor, and Contractor hereby accepts engagement by County upon the terms and conditions set forth in this Agreement. 2. Term. The term of this Agreement shall be from January 1, 2024, through and until December 31, 2026, which term may be extended for up to two additional one-year extensions, by mutual written consent of the parties. 3. Services to be Performed. Contractor agrees to perform the Services listed or referred to in the document entitled, "Connect with Purpose, Weld County Sheriff's Office and Justice Services Department, Inmate Communication Services, Bid #: B2300133," which is Exhibit "A," attached hereto and incorporated herein, in accordance with the time frame set forth on page 175 of said document. County shall perform the responsibilities described on page 170 of Exhibit A. Pricing shall be as stated in the document entitled, "BAFO Pricing Offer Summary," which is Exhibit "B," attached hereto and incorporated herein. Nothing set forth in this Agreement, nor in Exhibit A or Exhibit B, shall obligate County for any payment or financial obligation to Contractor. 3.1 Order of Precedence. In the event of a conflict or inconsistency between the following documents, the order of precedence shall be: 1. This Agreement 2. Exhibit A: Connect with Purpose, Weld County Sheriff's Office and Justice Services Department, Inmate Communication Services, Bid #: B2300133 3. Exhibit B: BAFO Pricing Offer Summary 4. The Contractor's international, interstate, and intrastate tariffs and published rates, terms, and conditions (collectively, "Tariffs") ConSenfi ASem 1do, It/22/23 Page 1 of 9 Pages s(7 2O23-26SC So ooyW �5oao8' Contractor may modify the Tariffs and/or required website disclosures from time to time if required by law for regulatory compliance, and any modification will be binding on the Parties upon the effective date of such revision. If a conflict arises, the order of precedence is: (i) Tariffs and or website disclosures to the extent they are required to take precedence by law; and (ii) this Agreement. 4. Additional Work. In the event the County shall require changes in the scope, character, or complexity of the work to be performed, and said changes cause an increase or decrease in the time required or the costs to the Contractor for performance, an equitable adjustment in fees and completion time shall be negotiated between the parties and this Agreement shall be modified accordingly by a supplemental Agreement. Any claims by the Contractor for adjustment hereunder must be made in writing prior to performance of any work covered in the anticipated supplemental Agreement. Any change in work made without such prior supplemental Agreement shall be deemed covered in the compensation and time provisions of this Agreement. 5. Independent Contractor. Contractor agrees that Contractor is an independent contractor and that neither Contractor nor Contractor's agents or employees are, or shall be deemed to be, agents or employees of the County for any purpose. Contractor shall have no authorization, express or implied, to bind the County to any agreement, liability, or understanding. The parties agree that Contractor will not become an employee of County, nor is Contractor entitled to any employee benefits from County as a result of the execution of this Agreement. 6. Warranty. Contractor warrants that services performed under this Agreement will be performed in a manner consistent with the professional standards governing such services and the provisions of this Agreement. 6.1 EXCEPT AS OTHERWISE EXPRESSLY STATED IN THE AGREEMENT, THE SERVICES SUPPLIED UNDER THIS AGREEMENT ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CONTRACTOR AND ITS LICENSORS AND SUPPLIERS, AND THEIR RESPECTIVE AFFILIATES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON -INFRINGEMENT OF THIRD -PARTY INTELLECTUAL PROPERTY RIGHTS, LACK OF VIRUSES, AND ANY WARRANTY REGARDING THE SECURITY OR RELIABILITY OF EQUIPMENT OR SERVICES. CONTRACTOR DOES NOT WARRANT THAT SERVICES SHALL BE UNINTERRUPTED, ERROR FREE, OR THAT ALL ERRORS MAY BE CORRECTED. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CONTRACTOR OR ITS SUPPLIERS OR LICENSORS, Page 2 of 9 Pages OR THEIR RESPECTIVE AFFILIATES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES WHATSOEVER, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF REVENUE OR PROFITS, OR FOR BUSINESS INTERRUPTION RELATING TO OR ARISING OUT OF THE SERVICES, EVEN IF CONTRACTOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. FURTHERMORE, AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CONTRACTOR AND ITS SUPPLIERS WILL NOT BE RESPONSIBLE FOR ANY PHYSICAL HARM OR OTHER INJURY, WHETHER FORESEEN OR UNFORESEEN, ARISING OUT OF THE USE OF EQUIPMENT, PRODUCTS, ACCESSORIES OR SERVICES SUPPLIED UNDER THIS AGREEMENT. COUNTY IS SOLELY RESPONSIBLE FOR KEEPING TELEPHONE AND HEADSET CORDS AWAY FROM THOSE WHO PRESENT A RISK TO THEMSELVES OR OTHERS. THE FOREGOING LIMITATIONS, EXCLUSIONS AND DISCLAIMERS SHALL APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EVEN IF ANY REMEDY FAILS ITS ESSENTIAL PURPOSE. 7. Reports County Property. All reports, test results, recordings and communication detail records ("DRs"), and all other tangible materials produced in connection with the performance of this Agreement, whether or not such materials are in completed form, shall at all times be considered the property of the County. Contractor shall not make use of such material for purposes other than in connection with this Agreement without prior written approval of County provided, however, that Contractor shall have the right to use the DRs and recordings to respond to legal requests, to provide the Services under this Agreement, and for other lawful business purposes. County agrees that Contractor has no responsibility to advise County with respect to any law, regulation, or guideline that may govern or control any recording or monitoring capabilities supplied to County by Contractor under the Agreement, or compliance therewith. County has its own legal counsel to advise it concerning any and all such law, regulation, or guideline, and compliance therewith, and makes its own determination on when and how to use the monitoring and recording capabilities supplied through this Agreement. Contractor disclaims any responsibility to provide, and in fact has not provided, County any legal advice concerning such applicable law, regulation, or guideline, or compliance therewith. County shall be solely responsible for any liability, costs and expenses relating to any claims made against Contractor arising out of failure of County (or the Contractor at the direction of the County) to comply with such law, regulation or guideline. 8. Acceptance of Product not a Waiver. Upon completion of the work, Contractor shall submit to County originals of all test results, reports, etc., generated during completion of this work. Acceptance by County of reports and incidental material furnished under this Agreement shall not in any way relieve Contractor of responsibility for the quality and accuracy of the work. Acceptance by the County of, or payment for, any services performed under this Agreement shall not be construed as a waiver of any of the Page 3 of 9 Pages County's rights under this Agreement or under the law generally. 8.1. No Waiver. No delay or failure by either Party in exercising any right under this Agreement, and no partial or single exercise of that right, shall constitute a waiver of that or any other right. Failure to enforce any right under this Agreement shall not be deemed a waiver of future enforcement of that or any other right. 9. Insurance and Indemnification. Contractor shall defend and indemnify County, its officers and agents, from and against loss or liability arising from Contractor's acts, errors or omissions in seeking to perform its obligations under this Agreement. Contractor shall provide necessary workers' compensation insurance at Contractor's own cost and expense. 10. Termination. Either party may terminate this Agreement at any time by providing the other party with a 90 -day written notice thereof. 11. Assignment. This Agreement shall inure to the benefit of and be binding upon the Parties and their respective permitted successors and assigns, including but not limited, to any new administration or head of County. Neither Party shall assign any right and/or obligation under this Agreement without the other Party's prior written consent, which shall not be unreasonably withheld or delayed; provided, however, Contractor shall have the right to assign some or all its rights and/or obligations under this Agreement at any time to any entity that controls, is controlled by or is under common control with Contractor (each an "Affiliate") without the consent of the County; provided, further, Contractor shall remain liable for any failure of any Affiliate to perform any assigned obligations. For the avoidance of doubt, a merger involving (i) Contractor or (ii) a sale of Contractor or substantially all of Contractor's assets shall not constitute an assignment requiring consent of County for purposes of this Agreement, however, Contractor must provide reasonable notice of any such expected merger so County may properly exercises its rights under this agreement, if needed. 12. Access to Records. County shall have access to Contractor's financial records as they relate to this Agreement for purposes of audit. Such records shall be complete and available for audit 90 days after final payment hereunder and shall be retained and available for audit purposes for at least five years after final payment hereunder. Records involving matters in litigation related to this Agreement shall be kept for either one (1) year following the termination of litigation, including all appeals, or five (5) years from the date of expiration or termination of this Agreement, whichever is later. Where Contractor and its Affiliates ordinarily and regularly in the course of business create and maintain books, records, documents, and other evidence relating to this Agreement electronically, the Contractor and its Affiliates shall retain such electronically stored information in an electronic format that remains usable, searchable, retrievable, and authentic for the periods set out herein, unless the Parties specifically agree in writing to Page 4 of 9 Pages an alternative. Contractor books, records, documents, and other evidence of accounting procedures and practices related to cost structure, including overhead, general and administrative expenses, and profit factors, shall be excluded from this provision unless the cost or any other material issue under this Agreement is calculated or derived from such records. 13. Time of Essence. Time is of the essence in each and every provision of this Agreement. 14. Force Maieure. Neither party to this Agreement shall be liable to the other for delays in delivery or failure to deliver or otherwise to perform any obligation under this Agreement, where such failure is due to any cause beyond its reasonable control, including but not limited to Acts of God, fires, strikes, riots, war, flood, earthquakes, storms, hurricanes, tornadoes, supply chain delays, theft of equipment, or Governmental actions, including changes in regulatory rules or regulations affecting the ability of either Party to reasonably carry out its obligations under this Agreement. 15. Notices. Any notice, demand, request, approval or other communication (a "notice") required to be given under this Agreement shall be in writing and shall be mailed or delivered to the other party at that party's address as stated above. 16. Compliance. This Agreement and the provision of services hereunder shall be subject to the laws of Colorado and be in accordance with the policies, procedures, and practices of County. 17. Certification. Contractor certifies that Contractor is not an illegal immigrant, and further, Contractor represents, warrants, and agrees that it has verified that Contractor does not employ any illegal aliens. If it is discovered that Contractor is an illegal immigrant, employs illegal aliens or subcontracts with illegal aliens, County can terminate this Agreement and Contractor may be held liable for damages. 18. Entire Agreement/Modifications. This Agreement contains the entire agreement between the parties with respect to the subject matter contained in this Agreement. This instrument supersedes all prior negotiation, representation, and understanding or agreements with respect to the subject matter contained in this Agreement. This Agreement may be changed or supplemented only by a written instrument signed by both parties. 19. Funding Contingency. No portion of this Agreement shall be deemed to create an obligation on the part of County to expend funds not otherwise appropriated or budgeted for. 20. No Conflict. No employee of Contractor nor any member of Contractor's family shall serve on a County Board, committee or hold any such position which either by rule, Page 5 of 9 Pages practice or action nominates, recommends, supervises Contractor's operations, or authorizes funding to Contractor. 21. Severability. If any term or condition of this Agreement shall be held to be invalid, illegal, or unenforceable, this Agreement shall be construed and enforced without such provision, to the extent that this Agreement is then capable of execution within the original intent of the parties. 22. Governmental Immunity. No portion of this Agreement shall be deemed to constitute a waiver of any immunities the parties or their officers or employees may possess. 23. No Third Party Beneficiary. It is expressly understood and agreed that the enforcement of the terms and conditions of this Agreement, and all rights of action relating to such enforcement, shall be strictly reserved to the undersigned parties and nothing in this Agreement shall give or allow any claim or right of action whatsoever by any other person not included in this Agreement. It is the express intention of the undersigned parties that any entity other than the undersigned parties receiving services or benefits under this Agreement shall be an incidental beneficiary only. 24. Title. Title to all equipment provided under this Agreement ("Equipment") shall be and shall at all times remain with the Contractor. All software, documentation, and other intellectual property (collective the "IP") supplied or made available through this Agreement is being provided on a term license only, as long as this Agreement is in effect, and shall not constitute a sale of that IP. Nothing in this Agreement or through Contractor's performance hereunder shall constitute a transfer of right, title, or interest in or to the IP, which are retained by Contractor and its licensors. During the term of this Agreement, Contractor grants County a non-exclusive, non- transferable, license to use the IP solely for accessing the Services supplied by Contractor in the manner contemplated by this Agreement. County shall not: (a) make available or distribute all or part of the IP to any third party by assignment, sublicense or by any other means; (b) copy, adapt, reverse engineer, decompile, disassemble, or modify, in whole or in part, any of the IP; or (c) use the IP to operate in or as a time-sharing, outsourcing, or service bureau environment, or in any way allow third party access to the IP. The use of software is supplied in object code only, and nothing herein shall be construed as granting any license whatsoever to the underlying source code that is used to generate the software, or creating an implied license in any IP. 25. Relocation. Equipment shall not be disconnected or moved by County from the location in which it is installed. By written agreement of the Parties, installed Equipment may be relocated by the Contractor. 26. Further Assurances. During the Term of this Agreement, including any Renewal Page 6 of 9 Pages Term(s) and extensions, County agrees: (a) To reasonably protect the Equipment against willful abuse and promptly report any damage, Services failure or hazardous conditions to the Contractor. County shall not, and shall not allow any third party to, tamper with or otherwise modify the Services or equipment supplied by Contractor under this Agreement or associated software, or connect the equipment or Services or associated software to any hardware or software that is not provided by Contractor. (b) To provide, at its expense, necessary power and power source, and provide suitable space, accessible to the users. (c) To permit reasonable access to its respective Facilities without charge or prejudice to Contractor employees or representatives, patrons, or consignees, including permit Contractor authorized personnel access to the equipment, information, data, data communication services, and communication lines required for the installation, operation, and/or maintenance of the Services contemplated herein at such times and for such purposes as reasonably necessary or appropriate to permit Contractor to perform its obligations. Any access to data, data centers and closets must be escorted and coordinated with Weld County IT. (d) To not allow any products or services that compete with those supplied by Contractor during the term of the Agreement to be, or to remain, installed at the County Facilities described in Bid #: B2300133. Contractor will have the exclusive right to provide the Services at County Facilities under this Agreement and those other inmate communication, educational, or entertainment products and services sought by County during the term of the Agreement that can be delivered through the Equipment or Services, whether the products or services are for inmates located at County facilities, provided, however, that the Contractor may elect to not exercise this exclusive right. (e) Except as agreed to by written amendment between parties, if County terminates the Agreement for convenience during the initial three (3) years, or any portion thereof, County agrees to reimburse Contractor a prorated amount for capital expenditure in the amount of $595,836, to be calculated and prorated on a monthly basis as of the date of termination. The prorated amount shall be $16,551 per month for each remaining month through the end of the initial Term. This section does not apply, if the County terminates for breach of contract. 27. Risk of Loss. The Contractor and its insurers, if any, shall relieve County of all risks of loss or damage to the Equipment during the periods of transportation, installation and operation of the Equipment. However, County shall be responsible for loss or damage to Equipment in its possession caused by fault or negligence of County or its employees. Page 7 of 9 Pages 28. Default. In the event any Party shall be in breach or default of any material terms, conditions, or covenants of this Agreement and such breach or default shall continue for a period of thirty (30) days after the giving of written notice thereof to the breaching Party, then in addition to all other rights and remedies of law or equity or otherwise, the offended Party shall have the right to cancel this Agreement without liability. 29. Solicitation. The County acknowledges that no officer or employee of the Contractor has been employed, induced, or directed by County to solicit or secure this Agreement with the Contractor upon agreement, offer, understanding, or implication involving any form of remuneration whatsoever. County agrees, in the event of an allegation of substance (the determination of which shall be solely made by the Contractor) that there has been a violation hereof, County shall cooperate in every reasonable manner with the Contractor in establishing whether the allegation is true. Notwithstanding any provisions of this Agreement to the contrary, if a violation of this provision is found to have occurred and is deemed material by the Contractor, the Contractor may terminate this Agreement. 30. Survival. Upon the expiration or earlier termination of the term of this Agreement, the Parties shall have no further obligations to each other, except as specifically provided in a written agreement, duly executed by the Parties, and except that County shall allow Contractor a reasonable opportunity to collect and remove Contractor Equipment from County facilities. Notwithstanding the foregoing, all sections needed to enforce a Party's rights under this Agreement shall survive the expiration or earlier termination of the Agreement, and neither Party shall be released from any liability arising from any breach or violation by that Party of the terms of this Agreement prior to the expiration or termination. 31. Change -of -Law. Any rule, regulation, or other change mandated by any federal, state, or local authority which may interfere with or adversely affect Contractor's rights, obligations, or intended benefit under the Agreement shall entitle Contractor to, at its option, renegotiate or terminate the Agreement. 32. Confidentiality. Each party shall also keep confidential any information it learns about the other's business or operations during its performance under this Agreement. The Parties may make disclosures to employees, shareholders, agents, attorneys and accountants (collectively, "Agents") as required to perform their obligations hereunder, or in connection with a merger or the sale of all or substantially all assets of a Party, provided, however, that the Parties shall cause all Agents and third parties to honor the provisions of this Section. The Parties may also make disclosures as required by law as long as, before any disclosure, the Party subject to the disclosure requirement promptly notifies the other Party of the requirement and allows the other Party the opportunity to oppose the disclosure. Neither Party shall be obligated to keep confidential the other's information to the extent it was known to that Party prior to the date of this Agreement without any obligation or request for confidentiality, is or becomes publicly known Page 8 of 9 Pages through no wrongful act of the Party, is rightfully received from a third party who has no confidentiality obligation with respect to the information, or is developed independently by the Party (and this can be verified). IN WITNESS WHEREOF, the parties have executed this Agreement as of the date and year written below. CONTRACTOR: ViaPath Technologies By: OA Title: 0 a i1/4IlittiG7TS M IrG SUBSCRIBED AND SWORN to before me this 2"'day of , 2_0Z3 AGAR$ NB QQ�� WIT NE��moiTcial al. NEG. g 7964775 COMMONWEALTH OF VIRGINIA MICCIIIIMONEWINISINSIPAN21,3097 My commission expires: nail W..444i ,,2,,x�, /,2 27 ATTEST: imC �d o;,k CLERK TO THE BOARD By: BOARD OF COUNTY COMMISSIONERSOF WELD COUNTY By: Mike Freeman, Chair Page 9 of 9 Pages N0V 2 2 2323 2023.2658" Exhibit "A" Carolyn Geisert From: Sent: To: Cc: Subject: Attachments: Tammy Golchert <Tammy.Golchert@viapath.com> Thursday, September 7, 2023 4:08 PM bids Silvio Tassotti BID NUMBER: B2300133 INMATE COMMUNICATION SERVICES ViaPath Response Weld County CO B2300133.pdf Importance: High Caution: This email originated from outside of Weld County Government Do not click links or open attachments unless you recognize the sender and know the content is safe. Weld County and Sargent Bean, Global Tel*Link Corporation d/b/a ViaPath Technologies (ViaPath) is pleased to present our attached proposal to Weld County's Inmate Communications Services Bid B2300133. I hereby waive my right to a sealed bid. Should the County need clarification of our proposal response or need additional information, your point of contact is Silvio Tassotti, Associate Vice President of Business Development. Silvio can be reached at 941-726-0051 or via email at silvio.tassotti@tviapath.com. Sincerely, Tammy Golchert ViaPath Technologies I Manager, Proposal Development Mobile 214-529-9487 I Fax 855-631-8857 tammv.golchert@viapath.com or rfpi8iviapath.com www.viapath.com viapath ViaPath Technologies was awarded Ar Top Workplaces 2021, 2022, and 2023! This electronic mail transmission is intended for the use of the individual or entity to which it is addressed and may contain confidential information belonging to the sender. 1 you have received this transmission in error, please notify the sender immediately and delete the original message. Unless explicitly noted above, this e-mail should not, in any way, he considered evidence of the sender's intent to be bound to any agreement. ct with Purpose WELD COUNTY SHERIFF'S OFFICE AND JUSTICE SERVICES DEPARTMENT Inmate Communication Services Bid #: B2300133 Closing Date: September 8, 2023 at 10:30 am (MST) Presented to: Attention: Sgt. Jarrod Bean Weld County Sheriff's Office and Justice Services Department 2110 O Street Greeley, Colorado 80631 Presented by: Silvio Tassotti Associate VP, Business Development Telephone: (941) 726-0051 Email: silvio.tassotti@viapath.com or RFP@viapath.com viapoth ECHNOLOGIES viapath TECHNOLOGIES Sgt. Jarrod Bean Weld County Sheriffs Office and Justice Services Department 2110 O Street Greeley, Colorado 80631 RE: Inmate Communication Services Bid # B2300133 Dear Sgt. Bean: 3120 Fairview Park Dr / Suite 300 Falls Church, VA 2204.2 September 6, 2023 Global Tel'Link Corporation d/b/a ViaPath Technologies rViaPath') is pleased to present our response to Weld County's Inmate Communication Services Bid # B2300133. ViaPath will provide our industry - leading technology solutions allowing the Weld County Sheriffs Office and Justice Services Department (Weld County) to operate effectively and efficiently. Throughout our proposal, we will demonstrate why our performance quality, proven experience, financial stability, and leadership in the industry position us as the ideal partner to meet and exceed your operational goals. ViaPath's Inmate Telephone, Video Visitation, and Tablet Systems are designed to meet the needs of Weld County. Developed over 34 years of experience, our systems provide an efficient, scalable solution to deliver the powerful web -based tools the County requires. Our Inmate Telephone System, coupled with our integrated advanced investigative tools, provides improved security features for your personnel while allowing inmates to remain connected with their friends and family. We provide Investigative and Intelligence Solutions for the next generation of correctional facilities by connecting systems, leveraging automation, and implementing technologies to identify actionable intelligence critical to ensuring a facility's safety and security. Weld County will also receive the desired one-to-one ratio of Inspire tablets, which have proven to be the leader in the corrections tablet industry with the additional features of video visitation and mail scanning. Benefits to the Weld County facilities: Advanced communications technology includes our state-of-the-art Inmate Telephone System, Video Visitation System, and our Inspire tablet solution — all designed to allow inmates to remain connected with their friends and family while providing improved security features for your staff. Providing tablets in a 1:1 ratio, allowing all approved inmates to have a tablet with a comprehensive array of communications and self-service applications such as the Law Library, and with the addition of Mat Scanning, inmates will have access to their postal mail in a digitized format directly on the tablets, ensuring the safety of staff and the incarcerated person(s) through reduced contraband. Reducing the paper processes with a proven automated technology to eliminate unnecessary extra work for the staff while providing an audit trail of all activities. Exclusive Education and Reentry Programs — We connect your inmates with the people and services that help their rehabilitation. Our solutions align with recognized corrections best practices, including preparing inmates for successful reentry to society and reducing recidivism rates. Incarcerated individuals have spent over five million educational hours on ViaPath's tablets. The Foundations Package is included as a standard, no -cost offering to our customers. It consists of a Content Management System (CMS) and a Leaming Management System (LMS) with thousands of teaming resources. This package includes vast educational and reentry -focused content available through ViaPath applications and the content management system. viapath TECHNOLOGIES jr3120 Fairview Park Dr. % Suite 300 Fa{Is Church, VA 22042 A smooth, strategic, and proven implementation plan to replace your current inmate communications provider, customized to meet the needs of Weld County and ensure minimal downtime, complete with advanced training for your team. Fair and Flexible Financial Models - Our options accommodate low rates and fees for inmates, family, and friends. 24/7/365 Service and Support by an experienced team for both facility, friends, and family at no cost to Weld County. In closing, I want to thank Weld County for the opportunity to present our solution, designed carefully and thoroughly with your current and future needs in mind. As Chief Growth Officer, I am authorized to bind the company in this matter, and I commit that our people, technology, and solutions will help you change the course of inmates' lives. Should the County need clarification of our solution or proposal responses or additional information, your point of contact is Silvio Tassotti, Associate Vice President of Business Development. Silvio can be reached at 941-726-0051 or via email at silvio.tassotti@viapath.com. n Walker Growth Officer Global Tel*Link Corporation dlbla ViaPath Technologies Incorporated in Idaho ble of Contents Executive Summary 1 1. I Point by Point RFP Response 7 2. l Additional Information, Attachments or Exhibits 211 Cost Proposal 212 W-9 Form 215 Equipment Descriptive Literature 216 Key Account Team Resumes 223 Deposits to an inmate's trust account, as well as probation, community corrections, and background check payments are provided by TouchPay Holdings, LLC wholly owned by Global Tel"Link Corporation d/b/a ViaPath Technologies. The following are registered trademarks of ViaPath: Global Te/Link°, ViaPath Technologies, ConnectNetwork°, Inspire°, Flex°, Flex° Link, Voice IQ., Phone /Q°, Call IQ., Called Party IQ°, Data /QT. (DEX), AdvancePay°. Request2Call'°, ViaPath Virtual Receptionist°, and Te/mate Guardian° © 2023 ViaPath Technologies Weld County Colorado RFP #B23001331 Table of Contents I i I Executive Summary The Global TeI*Link Corporation d/b/a ViaPath Technologies ("ViaPath") team is delighted to present our proposal to the Weld County Sheriff's Office and Justice Services Department ("Weld County"), RFP Bid No. B2300133, for Inmate Communication Services ("ICS"). In this Executive Summary, we offer compelling reasons to do business with ViaPath. Our proposal includes proven technology solutions and exceptional service. At ViaPath, we give inmates the the ability to stay engaged with their support networks by making meaningful connections with friends and family that encourage rehabilitation and foster the maintenance of good mental health. We provide law enforcement with secure tools to create safer, more efficient correctional institutions. We support the inmate's journey from arrest to rehabilitation strategies, to reintegration into the community, by providing them access to the tools that will help them become productive, tax -paying, law-abiding citizens. We do this through our purpose-built cost effective communication solutions. Qualifications ViaPath is a proven technology company with the expertise to provide the highest levels of service and support as required in the RFP. We have served the corrections market for more than three decades. ViaPath has provided inmate calling since 1989, video visitation solutions since 2003, and tablets since 2012 to cities, counties, and state departments of corrections (DOCs) across the country. We presently operate in nearly 2,000 facilities nationwide -- including 32 Department of Corrections, hundreds of County and Regional Jails, and Private Prisons. Today, ViaPath has more than 1,300 team members and provides an expansive portfolio of sophisticated correctional and rehabilitation technologies for every size correctional facility and in all 50 states. ViaPath has a strong presence in Colorado and has provided services to county facilities in the state of Colorado for many years. We provide inmate communication services and more to counties such as Arapahoe County and Larimer County. We provide kiosk and payment services to customers such as Arapahoe County, Boulder County, Colorado Department of Youth Services, Colorado Department of Corrections, Colorado Child Support Services, Jefferson County, LaPlata County and Larimer County. We have an experienced existing team in the state ready to support the Weld County project. From ViaPath's secure telephones and in -pod kiosks to handheld devices, we help correctional facilities leverage technology to fuel connections without compromising control including the best -in -class investigative tools to combat and prevent illegal activities. An experienced team providing technology services for correctional facilities, including Colorado accounts such as Arapahoe and Larimer. Industry leading communications tools with integrated investigative and reporting features, such as ITS, VVS and tablets. Actionable intelligence for investigative staff with a suite of innovative investigative solutions Secure tablet features that keep inmates connected and automate manual processes. Financial offer that delivers on your expectations 24/7/365 service and support © 2023 ViaPath Technologies Weld County Colorado RFP #82300133' Executive Summary i 1 ViaPath Key Account Team for Weld County Our sole focus and mission are the delivery of leading solutions with employees and partners who exclusively deliver on our commitments. For Weld County specifically, we have a Strategic Account Team committed to providing quality service and support. Our management approach reflects well-defined roles and responsibilities which deliver maximum efficiency while ensuring that all critical functions are fully covered. Weld County's Strategic Account Team includes: Associate Vice President of Business Development: Silvio Tassotti has 10 years in the corrections industry and is performance -driven with a strong background in customer relations, strategic thinking, and problem -solving. His expertise lies in leading individuals as well as sales teams in a highly competitive market. Silvio's attention to detail in developing policies and procedures as a targeted approach has been proven successful in delivering customer satisfaction. Field Service Manager: Steve Rosburg has over 20+ years of experience and 6 years of ViaPath Technologies communication platform installation, maintenance, and repair protocols at Colorado Department of Corrections (DCOC), Colorado Department of Youth Corrections (CDYC), and other numerous correction and detention facilities. He oversees the daily operations, installation, and maintenance of telephony, tablet, and video functions, (hardware, software, and network) across the state of Colorado per ViaPath contractual obligations. Provides briefings on both information technology security and physical security for on -site personnel. Facilitates communication with customers by offering installation progress reports, repair protocols, and administration tasks. Proactively identifies service needs and ensures the appropriate allocation of resources to meet those needs. His commitment to customer satisfaction ensures optimal system performance and timely resolution of issues. Dedicated Site Administrator Technician (SAT) and Field Service Tech (FST): For this contract ViaPath will provide the Weld County with a fulltime System Administrator/Technician (SAT) and part-time Field Service Technician, at No Cost to Weld County, to assist with various tasks related to the communications systems provided by ViaPath. The SAT position's duties include those of both System Administrator and Service Technician. The staff will respond to the specific requests of assigned administrative manager of the County's facilities, including but not limited to: ITS, Video Visitation, and Tablet System maintenance and administration Debit System Administration Report Generation Help Desk Trouble Report Management, Tracking, and Resolution Dispatch of Field Service Repair Technicians Personnel Training as needed ViaPath Service and Support ViaPath is committed to providing the highest level of technical support for our correctional facility clients and the very best customer service for the families and friends of inmates who use our services. © 2023 ViaPath Technologies Weld County Colorado RFP #B23001331 Executive Summary 12 Our professional, comprehensive, trustworthy approach to service is outlined below. Local Maintenance and Repair: Steve Rosberg and his team of technicians provided by, and certified by ViaPath, will perform on -site repairs and routine maintenance for our installed systems. They are always available to respond to emergencies. Technical Support: Requests for service or reports of malfunctions go directly to ViaPath's Technical Service Center, where highly trained ViaPath professionals determine the best course of action. Our toll -free technical service number is always answered by a live US Based ViaPath representative 24/7/365, who speaks both English and Spanish. Billing Customer Call Center: ViaPath provides the public (relatives and friends of inmates) toll -free access to our knowledgeable bilingual Customer Call Center staff seven days a week, 24 hours a day. Proactive System Monitoring: Installed systems are continuously monitored by experts in ViaPath's network and technical centers. Our monitoring tools and system self - diagnostic features alert outages or major malfunctions, allowing us to mobilize resources quickly and proactively intervene before a minor issue progresses to the point of disrupting service. Technology Solution for Weld County At ViaPath, our mission is to create impactful connections and provide industry -leading service. We give incarcerated individuals the ability to stay engaged with their support networks by making meaningful connections through our products and services. Regardless of past life choices, socioeconomic status or criminal history, we make sure everyone has access to technology and education to improve their personal outcomes during incarceration and post - release. In addition, we provide law enforcement with secure tools to create safer, more efficient correctional institutions. To deliver these critical solutions, we are committed to being the industry leader in both technology and service for at -risk communities, correctional facilities, corrections officers, inmates and their friends and family. Inmate Telephone System (ITS) Weld County will receive our hosted, IP-based services for inmates. ViaPath has the capability and experience to replace the County's current provider of inmate communications with our secure, enhanced digital network solutions. Our full -featured, turnkey Inmate Telephone System includes the telephone network, circuits, monitoring and recording system, call -control system, investigative tools, secure database, telephones, workstations, printers, and associated software along with the following features: Anywhere, anytime access enables authorized staff to work from any location or any device, whether inside or outside of the facilities. Advanced call playback options, like the ability to separately analyze two sides of a conversation or remove silence from recordings. Fraud prevention features include three-way call detection, switch hook flash detection, and random voice layovers that cannot be circumvented by call participants. O 2023 ViaPath Technologies Weld County Colorado RFP #B2300133I Executive Summary 13 The most comprehensive integrated investigative suite streamlines investigations, such as: o Voice IQ® eliminates PIN theft and increases security with our two-part voice biometric solution. This voice identification fully integrates with the ITS and stores voice prints, enabling breakthrough accuracy. Call IQ® - Keyword Search and Transcription features multiple alert capabilities, including detecting and identifying words or a sequence of words spoken by the inmate and called party. Investigators can save time with Call IQ's capability to transcribe calls and to categorize and rank calls in order of importance. Unlimited Reverse Number Lookup: searches an extensive industry database for published names and addresses tied to a phone number and provides a map for quick identification for investigative purposes. Called Partv IQ®: brings state-of-the-art investigative capabilities to Weld County to detect inmate -to -inmate telephone calls via a centralized multi -way call detection technology. Phone IQ: identifies the device type used to receive calls allowing Weld County increased visibility with the latest investigative and intelligence options. Automated solution that reduces manual tasks, allowing staff to work on other mission - critical priorities. Comprehensive training for staff and inmate's and ongoing advanced training options ViaPath Customer Service 24/7 is available through the web and phone with multiple convenient payment options to fund accounts. Video Visitation System (VVS) Our proposed Video Visitation System (WS) will be a ViaPath hosted service. The WS runs on a secure platform and utilizes the full features and functionality of that platform. Our WS allows users the ability to schedule visits, respond/reject requests, suggest visit times, and more without directly communicating with the inmate. This is the same model reliability used for County and DOC facilities across the nation. ViaPath's VVS application is 100% browser -based; therefore, friends, family, and attorneys can visit from any web -enabled device with Internet access and a camera, regardless of the type of device. We also provide hardened wireless tablets for inmates to conduct their video visits. An additional exclusive feature of ViaPath's WS is VisitNow, which allows friends, family, and professionals to see when an inmate is available and initiate an immediate internet (remote) video visit. Friends and family simply select the VisitNow button on any web enabled device and their video visit will begin within minutes. If the inmate is unavailable, they can schedule a visit for later, but they are only charged for the visit time used while connected on a visit. While Weld County staff will be less involved in scheduling, there is no loss of control. Visitation restrictions, like length of visit, are facility defined. I $ © 2023 ViaPath Technologies Weld County Colorado RFP #823001331 Executive Summary 14 The WS will automatically record and store all recorded video visitations online, just as we do with inmate phone calls. Our VVS includes video control capabilities, and investigators can easily retrieve audio and video recordings of video visitation conversations online from the video records search screen via the VVS user interface. Authorized users can locate a visit by inmate name, visitor name, and date/time of visit. The system can run reports easily based on these criteria. Inspire Tablet Solution including Law Library Application Our wireless devices are customized to fit your facility's needs and are a tool for inmates to use for communications, education, and rehabilitative services. The devices utilize a restricted operating system that prevents unauthorized attempts to modify a device's internal settings and prohibits the installation of unapproved applications. Our tablet program is aligned with industry best practices aimed at reducing recidivism rates and creating more opportunities for inmates to connect with their family and friends. This promotes self-reliance, self-esteem, and a safer living environment while preparing inmates for a more successful re-entry into society. ViaPath's No Cost offering includes a Content Management System and Learning Management System with thousands of learning resources in a variety of categories. Our tablet solution also includes access to a Law Library application which will provide inmates with greater access to this information versus a stand- alone kiosk solution. We have integrations with most law library vendors and will work directly with them on your behalf. ViaPath's solution gives you control and remote monitoring capabilities via the web -based application and interface. From this interface, you can observe device status and real-time usage, detect non-compliance, enable or disable them, and more. ViaPath's solution broadens investigators' access to incoming data by increasing communication streams. This includes making telephone calls while still providing the safety and security protocols, such as monitoring and reporting, that Weld County Sheriffs Office and Justice Services Department requires. Investigative Solutions ViaPath offers a suite of innovative Investigative Solutions that mines valuable data from many investigative data sources and creates actionable intelligence for investigative staff. Designed with input from leading investigators, field-tested technology reveals previously hidden activities, identifies incriminating calls, and helps investigators solve and prevent crimes. Weld County will receive transparency and control for facilities and officers. We help correctional facilities leverage the latest technology to offer communications for inmates without compromising control or monitoring capability. In addition to the integrated features, ViaPath offers our Data IQ® (DEX) solution to the County. Data IQ provides a portfolio of solutions readily available to be digested within ViaPath Data IQ, providing a state-of-the-art safety & security intelligence solution. Data IQ provides investigators and administrators with the tools necessary to proactively deter or halt activity that would otherwise put your facility's security at risk and the safety of staff on the line. Offsite Mail Scanning Our offsite processing center will receive non -privileged items mailed to facility inmates. Our mail scanning and digitation solution carefully scans and converts postal mail into digital image files. This is performed by our dedicated offsite centers with personnel who follow careful guidelines for handling of postal mail. The Weld County Sheriffs Office will no longer be responsible for the daily task and risks associated with scanning first class mail. © 2023 ViaPath Technologies Weld County Colorado RFP #B23001331 Executive Summary 15 Why ViaPath With our experienced team, we are committed to investing the time, energy, and resources needed to deliver a strong, lasting partnership with Weld County. We understand that Weld County needs a scalable, reliable, easy -to -use solution that accommodates the needs of its staff, inmate, and friends and family members today and into the future at all facility locations. We have been a trusted source for integrated technology solutions for the corrections market for over three decades. ViaPath is passionately committed to making your vision a reality for your staff, inmates, and their friends and loved ones. We welcome this opportunity to present you with a comprehensive solution for your inmate communication requirements, We are confident that our response meets and exceeds the requirements and addresses all the goals and objectives this RFP outlines. In partnering with ViaPath for Inmate Communication Services, Weld County will receive the following: ViaPath's proven technology solutions are in place at agencies near you, and across the United States. A fair program for the family members, inmates, and Weld County that provides best -of - class service and technology while also providing strong financial support for the agency. Reduced recidivism by putting the tools of enablement in the hands of inmates, keeping them fully connected with their support and friends and family. Our latest Foundations Education Package at No Cost to Weld County or the inmate Law library access on the wireless tablets for the inmates. Service and support for the term of the contract at no cost to the County. After reviewing our proposal, you will conclude that ViaPath provides the best value, a compelling, competitive offer, and leading innovative technology. ViaPath is the right partner to perpetuate the mission of Weld County and contribute to the successful attainment of your goals and objectives now and into the future. © 2023 ViaPath Technologies Weld County Colorado RFP #823001331 Executive Summary 16 viopoth ECHNOLOGIES SPECIFICATIONS AND/OR SCOPE OF WORK AND PROPOSED PRICING: A. Overview: Through this Request for Proposal (RFP), the Weld County Sheriff's Office and the Weld County Justice Services Department, hereinafter referred to as the County, respectfully request proposals from responsible and qualified firms for a fully operational, flexible, secure and reliable Inmate telephone, video visiting, tablet, and law library system. The provision of this system and the quality and reliability of such service are a high priority. Firms who submit a response to this Request for Proposal (RFP) shall be responsible to submit technical and service solutions based on their programs that meet or exceed the goals and objectives herein. To be eligible for review, firms must be able to provide services for inmate telephones, visiting, tablet, and law library. Separate contracts will not be awarded for one of these areas. This RFP contains an Addendum (Scope of Work) to add clarification to the needs of the Justice Services Department as their operations vary greatly from that of the Weld County Sheriffs Office. The initial agreement, issued as a result of this RFP, will be for a period of thirty-six (36) months, beginning approximately January 1, 2024 to and including December 31, 2026. The County shall have an option to renew the agreement for two (2) additional periods of one (1) year each, with the same terms and conditions. Each option is to be exercised no later than sixty (60) days prior to December 31, 2026, and December 31, 2027. This agreement and/or any extension to the original period of a subject agreement shall be contingent upon the County's satisfaction with all products and services received during the preceding agreement period. Company has read, understands and will comply. B. Mandatory Pre -Bid Conference: A mandatory pre -bid conference to familiarize respondents with the scope of work and to answer questions will be held on Thursday August 10, 2023 at 1:00 PM at: Weld County North Jail Complex 2110 O Street Greeley, Colorado 80631 Respondents are requested to RSVP to Sgt. Jarrod Bean via e-mail at jbean@weld.gov by Thursday, August 3, 2023, with the number of persons attending the pre -proposal conference. A Driver's license or other picture identification is required for entry. During the mandatory pre -proposal conference, Weld County will only answer verbal questions. Written questions will only be considered from service providers that had a representative at the mandatory pre -proposal conference. Questions regarding this proposal must be submitted in writing to Sergeant Jarrod Bean by e-mail to jbean@weld.gov no later than Friday, August 18, 2023 @ 5:00 p.m. (MST). 2023 ViaPath Technologies Weld County Colorado RFP #62300133 18 All provider questions received will be consolidated, answered, and distributed via e-mail to all service providers that had a representative present at the mandatory pre -proposal conference and posted to Bidnet by Friday, August 25, 2023. Company has read, understands and will comply. C. Introductory Information: The Weld County North Jail Complex is located at 2110 "O" Street, Greeley, Colorado. It is a direct supervision county jail holding only secure, adult offenders and at times a small number of juvenile offenders transferred to adult court, i.e., direct file juveniles. Deputies are posted 24 hours a day in most housing units to supervise and manage inmates. The Weld County North Jail Complex initially opened in 1997 and has a current designed capacity of 1,159 general population beds distributed on three levels within approximately 388,699 square feet of structure. However, the facility is staffed for an operational capacity of 830 beds during 2023. The number of inmates in custody is dynamic and may fluctuate rapidly within a 24 -hour period. The average adult daily population between Jun 2022 and May 2023 ranged from a peak of 595 to a low of 536. There was an average of 564 persons in custody during this 12 -month period. Of that number, 564 82% were adult men, and 18% were adult women. The 2023 projected average census is 600 of similar gender composition. There were 9,012 jail admissions in 2022. Of those 9,012 admitted in 2022, 30% were released from custody within 24 -hours. Currently, there have been 3,746 admissions from January 1, 2023, through May 31, 2023. The mission of the Weld County North Jail Complex is to, "To accept and lawfully hold prisoners in a safe, humane, wholesome environment that returns people to the community better, or no worse, than they arrived." Company has read, understands and will comply. D. Time Requirements: Tentative Proposal Calendar July 7, 2023 August 10, 2023 @ 1:00PM August 18, 2023 @ 5:00PM August 25, 2023 September 8, 2023 @ 10:00AM September 11-15, 2023 October 1, 2023 Request for Proposal distributed Mandatory Pre -Proposal Conference Due Date for RFP Questions Distribution of Responses to RFP Questions Request for Proposal due date Committee Review Proposal Award 2023 ViaPath Technologies Weld County Colorado RFP #82300133 19 January 1, 2024 Contract Start Date The Weld County Sheriff's Office reserves the right to change the schedule of events, as it deems necessary. In the event of a major date change, all known participants will be notified. Company has read, understands and will comply. E. General Requirements: To enable the selection committee to fairly evaluate each proposal response, each respondent shall use the following proposal format: Cover Letter Table of Contents Executive Summary Point -by -Point RFP Response- See below information and example Additional Information, Attachments or Exhibits Each Vendor must prepare a written response. Proposal shall be formatted consistent with the specific sections and numbered paragraphs and must respond to each point on an individual basis. Failure to address any item shall be interpreted as non-compliance. Vendors must respond to all paragraphs in the order in which they appear in this RFP. Each point in this RFP will require a response that includes detailed information on how the vendor will meet the requirement. At a minimum the vendor will respond using the following response, "Company has read, understands and will comply." The proposal submitted in response to this RFP must be a Point -by -Point response in the format requested above. Any serious deviation from this format shall be cause for rejection of the proposal response. All proposals submitted shall become property of the County. At the discretion of the County, vendors submitting proposals may be requested to make presentations as part of the evaluation process. The County will not reimburse the respondents to this RFP for any costs associated with the preparation and submission of said proposals or in the preparation for and attendance at a presentation. The County reserves the right to request any vendor submitting a proposal to clarify their proposal or to supply additional information necessary to assist in the County's selection. All vendors must be able to meet all of the requirements set aside in this RFP. All proposals shall include all of the information requested in this RFP and any additional data that the respondent deems pertinent to the understanding and evaluating of the proposal. The respondent should not withhold any information from the written response in anticipation of presenting the information orally, since oral presentations may not be solicited. All proposals shall meet, at a minimum, all criteria outlined in the following sections. Company has read, understands and will comply. 2023 ViaPath Technologies Weld County Colorado RFP #B2300133 110 F. 1. Project Information: Additional Stats Site Name Total Standard Wall Hung Inmate Telephones Mobile (Roll around Inmate Phones) Total Payphones Enrollment Stations Video Visiting Wall Mounted Units Video Visiting Mobile Units Weld County North Jail Complex 2110 O Street Greeley, CO 80634 167 2 3 (1 of which needs to be ADA TTY payphone located in Jail Lobby) 6 102 4 Weld County SW Substation 4209 County Rd 241/2 Longmont, CO 80504 3 3 Due to Operational Changes, we are requesting 8 additional Wall Hung phones, and 3 additional Mobile phones. All of the additional phones will need to be enrollment stations. Due to Operational Changes, we are requesting 2 additional Wall Video Visiting Unit, and 1 additional Mobile Video Visiting Unit. Below is a call volume and commissions paid charted by year containing the previous 24 Month Local Calls Local Minutes Intralata Calls Intralata Minutes Interlata Calls Interlata Minutes Interstate Calls Interstate Minutes Total Commissions May -21 14,124 134,745 7,816 77,932 394 3,611 2,812 26,799 $ 36,950.44 Jun -21 12,460 114,720 7,540 71,721 263 2,365 2,793 25,882 $ 32,609.57 Jul -21 12,228 114,889 7,548 71,810 268 2,621 3,047 29,193 $ 33,185.13 Aug -21 13,076 120,117 7,786 73,869 326 2,72E 2,655 25,199 $ 33,705.70 Sep -21 10,892 101,442 7,048 65,619 323 2,925 2,193 19,478 $ 28,798.53 Oct -21 9,936 92,288 7,495 68,797 333 3,22C 2,75C 25,489 $ 28,848.69 Nov -21 9,913 92,198 6,880 63,259 417 3,897 2,85E 27,356 $ 28,379.92 Dec -21 10,298 96,327 6,960 63,684 554 4,798 2,711 26,554 $ 29,087.18 Jan -22 9,152 86,718 5,675 52,424 468 3,712 2,541 25,825 $ 25,639.20 Feb -22 9,866 94,949 6,125 56,461 449 3,484 2,487 25,668 $ 27,445.42 Mar -22 12,442 116,481 7,012 66,029 581` 4,771 3,035 30,533 $ 34,152.58 Apr -22 11,713 109,983 7,064 67,007 587 4,827 2,631 26,587 $ 34,017.57 May -22 12,086 109,487 7,957 75,205 759 7,16E 3,081 31,122 $ 34,918.51 Jun -22 11,977 110,499 7,545 71,932 788 6,721 2,93C 28,006 $ 34,432.12 Jul -22 12,972 118,885 9,115 82,442 595 4,445 3,315 30,677 $ 36,859.02 Aug -22 13,598 127,527 9,414 85,023 548 4,474 3,201 29,819 $ 37,520.13 Sep -22 12,535 117,831 8,019 74,611, 410 3,665 3,577 34,976 $ 35,125.22 Oct -22 13,355 124,403 8,513 78,935 830 7,31E 3,472 33,146 $ 37,057.60 Nov -22 12,766 121,233 8,359 77,870 820 7,257 3,214 30,409 $ 35,988.89 Dec -22 11,520 109,047 7,691 72,882 1,151 11,974 3,437 32,546 $ 36,229.80 Jan -23 12,097 113,041 7,224 66,585 612 5,951 3,16E 30,182 $ 32,795.37 Feb -23 12,523 119,240 6,898 62,689 982 10,411 3,101 29,236 $ 33,890.22 Mar -23 13,141 127,560 6,524 61,009 915 9,137 3,951 38,787 $ 36,052.27 Apr -23 12,120 111,677 7,568 68,765` 847 7,557 3,281 30,301 $ 33,173.69 AVERAGE PWM 11,95C 111,887 7,491 69,857 593 5,377 3,011 28,907 $ 33,202.62 TOTAL 298,74C 2,797,174 179,77E 1,676,561 14,2201 129,059 72,253 693,770 $ 796,862.79 Company has read, understands and will comply. 2023 ViaPath Technologies Weld County Colorado RFP #B2300133 111 2. Phone Requirements A. Call Rating, Fees, and Commission Accountability All vendors submitting responses to this RFP will be required to fully disclose all fees that can be applied or added onto call rates and explain in detail what they are. Call rates will be based on a true per minute rate not to exceed any standard set by the FCC and comply with Colorado Revised Statute 17-42-103, other applicable statutes and any further changes to CRS related to phone services. Duration for all calls will not exceed 15 minutes. The stated rate will remain in effect for a period of no less than 18 months. A request for rate adjustment may be considered after the above stated 18 months but will be limited to an increase not to exceed 10%. A copy of the current rates shall be on file with the County. The County must be notified, in writing, of any proposed increase or decreases in the rate charged. The County MUST approve increases/decreases in rate(s) prior to any changes and must comply with FCC standards. Company has read, understands and will comply. Please refer to the Cost Proposal in Section 2 Additional Information, Attachments or Exhibits for a full breakdown of rates, fees, and commission. 1. Any change in tariff (increase/decrease) which is not approved by the County in writing in advance of the change shall be grounds for termination of the contract. Company has read, understands and will comply. 2. The commission offered to the County shall be based on total gross revenues, with no deductions for fraud, bad debt, uncollectible and/or unbillable calls. No deductions shall be made for any cost of providing the service described. Company has read, understands and will comply. There are no deductions of any kind taken for fraud, bad debt, uncollectible and/or unbillable calls from the gross revenue from inmate calls prior to the calculation of Weld County's commission amount. Weld County's commission amount is calculated by multiplying the total gross amount charged at the agreed upon rates for the number of billable minutes, for all completed inmate calls during the billing period, by the agreed upon commission percentage. 2023 ViaPath Technologies Weld County Colorado RFP #B2300133112 3. Commissions shall be paid Monthly and shall be accompanied by an inmate telephone commission and summary report. The report needs to be submitted and commission paid within 15 days of the end of the month. Example- June ends 6/30, commission needs to be paid and report received by 7/15 which shall include, at a minimum, the following information. Date of report Time period covered Total number of calls Total number of minutes Total Gross Revenue (as defined above) Company has read, understands and will comply. 4. The County reserves the right to audit commissions on an annual basis. Failure to pay accurate commissions on a regular, monthly basis shall be grounds for cancellation, without penalty, of any agreement executed as a result of the RFP. Company has read, understands and will comply. 5. The successful vendor must provide an alternative billing option to called parties who are categorized as nonbillable by virtue of their selection of an alternative local carrier for service. The system proposed MUST permit the first call attempt to complete and MUST provide the called party with immediate access to customer service representatives for account setup. Such access must be accomplished by pressing a single key on the called party's telephone keypad. Although the called party may be provided a toll -free number to call for information or account set-up, this MUST NOT be the only alternative. The North Jail Complex and SW substation is collect calling only and prohibits the use of pre-paid/debit cards in the facility. Company has read, understands and will comply. Weld County's commission percentage is in no way affected if a phone bill for inmate calls proves uncollectable. ViaPath absorbs any losses due to fraudulent or non -billable inmate calls through the system. Non -billable calls fall into two categories: approved free calls and those calls to numbers for which there is no reasonable way to ensure payment. Free Calls ViaPath's Inmate Telephone System (ITS) can allow free local calls from specified inmate telephones such as those in booking areas, and/or to pre -selected local numbers such as the public defender's office or non-profit agencies. Free calls can be programmed facility -wide or individually by inmate telephone or inmate PIN. Free calls do not generate revenue. All free calls will be reported as such in Weld County's monthly call detail reports. 2023 ViaPath Technologies Weld County Colorado RFP #62300133113 Non -Billable Telephone Numbers During call setup, the ITS' real-time number -validation process includes a step whereby the destination number is passed to ViaPath's contracted Line Information Database (LIDB) hub, where it is checked for fraud/bad-debt attributes, operational status, and billable status. To help minimize the number of blocked calls resulting from indicators of bad debt or the lack of viable billing arrangements, ViaPath developed our AdvancePay and OneCall programs. ViaPath's phone platform will allow one free one -minute call for the first call to any number, even those that will are classified as non -billable. This can enable an inmate to inform the called party that they wish to communicate with them and that the called party can set up an AdvancePay prepaid account to receive future calls. As described in detail below, the phone platform will then allow the called party to press a digit and set up a prepaid account in real time while the inmate is on hold. If the called party does not choose this option, they will receive a toll -free number that they can call later to establish an AdvancePay account. AdvancePay Program —Prepaid Account In addition to traditional collect calling, ViaPath provides pre -pay calling options for the families and friends of inmates through our AdvancePay program. ViaPath and our billing agent have agreements with all major Local Exchange Carriers (LECs) and many Competitive Local Exchange Carriers (CLECs). Inmates can complete calls to destination numbers that cannot receive collect call billing for any reason, including calls to cell phones and the lack of a billing agreement with a CLEC, through ViaPath's proactive AdvancePay program. AdvancePay Prepaid Features Families and friends of inmates may call ViaPath's toll -free Billing Support number any time to set up prepaid accounts. Additionally, to help maximize calling opportunities, when an inmate attempts to dial a number that cannot receive collect calls, after the one-time initial one -minute connect, the ITS places the inmate on hold or offer a call back period. This occurs when the called party hears the option to set up an AdvancePay account with a VISA, MasterCard, Discover card, or a bank debit card. This option is invoked by pressing a single digit as prompted in the branding announcement. Should the party elect not to set up an AdvancePay account at that time, they are provided with a toll -free number to call when it is convenient. Alternative payment options are available via customer service representatives or a Web payment application. Creating an Automated AdvancePay Account At the time of an inmate's call, the automated system prompts the called party who uses a credit card through the process of setting up an AdvancePay account. Once the account is established and payment made via credit card, the current call is connected, or the next inmate call can be completed. After the pre -pay account is established, the inmate may place collect calls to the telephone number using the prepaid accounts balance until the account holder receives a notice stating they need to replenish funds. Non -Automated AdvancePay Account Creation For called parties who do not have or choose not to use a credit or debit card, the branding announcement also provides a toll -free telephone number to ViaPath's AdvancePay customer service representatives, who can set up an AdvancePay account using other methods of payment, including cashier's check, personal check, Western Union, or money order. 2023 ViaPath Technologies Weld County Colorado RFP #B2300133 1 14 Existing AdvancePay Account Deposit via Automated Phone Prompts When an inmate call is placed to a called party whose AdvancePay account balance is empty, ViaPath's automated AdvancePay operator informs the called party that a deposit to the account is required before the current or future calls from the correctional facility can be completed. If the party elects to allocate additional funds using their credit card, the inmate's call is connected as soon as the party completes the automated steps to replenish the account. Existing AdvancePay Account Deposit via the Web AdvancePay customers can use ViaPath's online website, 24 hours a day, 7 days a week, to deposit funds to their existing AdvancePay accounts. AdvancePay Deposit via Other Methods AdvancePay customers may call ViaPath's toll -free number to replenish prepaid funds using a cashier's check, personal check, Western Union, or money order. The party's ability to receive calls from the facility is reinstated within 24 hours of payment receipt. Checking AdvancePay Balances At the time of each inmate call to the owner of an AdvancePay account, the ITS automatically announces to the called party the current balance in the account. ViaPath also provides a toll - free number that a consumer may call anytime (24/7/365) to check the balance on their existing AdvancePay account. AdvancePay Convenience Options Card Storage — ViaPath allows frequent depositors to securely "store" their credit/debit card numbers to expedite their AdvancePay deposit transactions. This is a particularly helpful function when customers are using a mobile phone to complete the transaction, and punching in a 16 - digit card number, plus a five -digit zip code, plus a three -digit security code may be difficult to do without error. More than 40% of deposit transactions are now completed using a previously stored card. Note that ViaPath complies with the highest standards for protecting this sensitive customer data. ViaPath is certified as a level -1 Payment Card Industry (PCI)-compliant merchant, the highest level attainable. Therefore, all stored credit/debit card numbers are encrypted using industry leading technology. All decryption keys are stored in a highly secured and hardened Key Encryption Management (KEM) appliance that ensures only applications with the correct credentials can request decryption of sensitive data. AdvancePav AutoReload — This optional feature is targeted toward those who: • Receive frequent inmate calls 1234 1324 1432 1321 • Have a credit card • Don't want to miss an inmate call because of a low balance in their account With AdvancePay AutoReload, the customer's account is re -funded automatically whenever it hits a low balance condition, using a payment card stored with ViaPath. Customers may choose a reload amount of either $25 or $50 and may sign-up or cancel their authorization either over the phone or online. Standard AdvancePay transaction fees in effect for each facility apply to 2023 ViaPath Technologies Weld County Colorado RFP #B2300133115 each deposit. This feature has been a great success, with over 40,000 AutoReload deposits occurring each month. This results in more completed calls and more satisfied customers. OneCall Option — Single Call Billing - Through our AdvancePay OneCall option, ViaPath can connect more calls from offenders to their families and friends. OneCall allows called parties to accept and pay for a single call without the need to first establish a prepaid account. This option is targeted toward those who: • Do not receive many inmate calls (so no need for a prepaid phone account) • Have a debit card with limited funds available (not enough to create or replenish an AdvancePay account) • Don't want to miss an inmate call (since it may be the ONLY one!) With AdvancePay OneCall, the called party can now choose to pay for just that one call. Previously, these calls would NOT have been completed — either the called party could not set up a prepaid account because of limited funds, or they chose to forego the call, because they did not want to set up and fund a prepaid account. Standard per -minute call rates, standard commissions, and standard AdvancePay transaction fees for each facility apply to all AdvancePay OneCall calls, just as they do for all other AdvancePay calls. (Note: if there are no applicable AdvancePay transaction fees in effect at a facility, appropriate fees will be confirmed with the facility before activating this option). Our OneCall option means more completed calls and more satisfied customers. AdvancePay Customer Contact Programs — Insufficient funds is a key reason inmate calls are not completed. When calls are not completed, inmates and their families and friends are disappointed, and complaints may be generated. ViaPath operates free contact programs that alert called parties of an inmate's attempt to contact them and the need to set-up or reload an AdvancePay account. The result is more accounts set up and funded, leading to more completed calls and satisfied customers. • Courtesy Call — The initial call from an inmate to a friend or family member is vital to establishing connectivity. By providing a courtesy call to the friend and family member at no cost to them, the inmate can contact friends and family members. Inmates can communicate important information about their whereabouts while friends and family members know where the inmate is located and who their new telephone service provider is, allowing them to set up an AdvancePay call in preparation for the next call. Phone Call Contact Program — When an inmate cannot complete a call to an authorized number, ViaPath will again relay the inmate's call attempt and provide instructions on how the called party can accept the call. This limited program leaves only one message following an unsuccessful call attempt by an inmate, and never more than one message every other day, regardless of the number of inmate call attempts. There will be no attempt to relay an inmate's call attempt where the called party declines to accept the call. Text Contact Program — This optional contact program for friends and family will send a text message each time the account holder's AdvancePay balance is low. To subscribe, AdvancePay account holders just need to text the word "ADVANCE" to code 91613. In accordance with text messaging regulations, a double opt -in is necessary to complete the subscription. Subscriptions may be canceled at any time. Besides low balance alerts, subscribers may text "BALANCE" to find out their account balance at any time. 2023 ViaPath Technologies Weld County Colorado RFP #62300133116 B. Technical Requirements and Specifications: The following identifies the minimum requirements of the desired inmate telephone system: a. "State of the Art" technology and web -based equipment with offsite host/central processor and multilevel password security access. The successful vendor shall provide at no cost to the County, increases to rates and/or surcharges all new company releases in technology and/or features. The architecture shall be expandable to allow future growth. Company has read, understands and will comply. ViaPath ITS System Overview ViaPath is pleased to propose our feature -rich Inmate Telephone System (ITS), which is currently meeting the telephony needs of County, State, and Federal corrections facilities throughout the United States. The ITS demonstrable past performance in meeting or exceeding the functionality, security requirements, call controls, and monitoring unique to the correctional environment makes it an ideal ITS solution for Weld County facilities. Our ITS is a Web -based, centralized, turnkey system that comes complete with all equipment, hardware, and software —including the telephone network, circuits, recording system, call - control system, telephones, workstations, printers, and associated software. We will provide a seamless combination of hardware and software, service and training to efficiently meet Weld County's needs. Because ViaPath is the developer and manufacturer of our proposed system, the team that supports Weld County throughout the term of the contract will include the same experts that design and build the system and maintain and upgrade the software. ViaPath's ITS solution is characterized by: • Open architecture for easy interfacing with Weld County's jail management and/or commissary/inmate trust systems • Specialized and highly configurable call -processing and recording system designed and built for use in the corrections industry • Extensive reporting capabilities for administrators and investigators • Flexible payment options for inmates and their families and friends • Easy -to -use Graphical User Interface (GUI) and password -protected access • Dedicated network securely links your facility to ViaPath's off -site data centers and makes all ITS features available to authorized users from anywhere there is an Internet connection ViaPath ITS System Network ViaPath's unique ITS solution includes the physical call -processing hardware and the corresponding network hardware and circuits, designed specifically for the needs of each correctional facility. With this true end -to -end solution, ViaPath can transmit data over a packet - switched network to continuously back up all call records to our offsite data centers, stream live 2023 ViaPath Technologies Weld County Colorado RFP #B2300133117 calls directly to remote investigators, and access phone company databases for highly detailed call validation of every call. In addition to remote access, the ITS solution also offers the ability to setup a firewalled network -to -network interface (NNI) with the customer's local area network (LAN) to allow a physical network connection to ViaPath's private and secure network. Connecting this way allows for high-speed access for live monitoring and playback of recordings without burdening the client's network. ViaPath has extensive experience setting up fast and flexible NNIs and uses this architecture in several sites to interface and integrate with other service providers, such as the Commissary, OMS/JMS, and Inmate Banking. While other companies have tried to use all-internet solutions, or adapt PBX machines, our ITS solution truly combines the reliability and reach of the PSTN; the security and high-speed throughput of a dedicated, secure WAN; the ease -of access of the public Internet, and the flexibility of a fully programmable server. Further, and as a point of pride for ViaPath, the team that designs and builds the ViaPath ITS is the same team responsible for the ongoing support of the solution. ITS System Architecture Anytime, Anywhere Access ViaPath's hosted Inmate Telephone System (ITS) solution has a Web -based interface that is accessible to authorized individuals via connection to ViaPath's private ITS website. 2023 ViaPath Technologies Weld County Colorado RFP #62300133 118 The ViaPath ITS provides Anywhere Anytime Access to its powerful, technologically advanced features. Properly authorized users may access the system from an onsite system workstation, Weld County's on -site PCs, or any off -site PC (desktop or laptop). Compatible smart phones with Internet connection can also access certain ITS features. After connecting to the private ITS website, a person must log into Weld County's system with a valid username and password (user has option to allow password digits to be displayed during entry). Each user's password is linked to an assigned Role defined by Weld County which dictates exactly which features and functionality will be available to that person after log -in. All system users are subject to security level assignment. All data are accessed on a "need to know" basis. For example, the ITS database management tools would be available only to those granted permission by Weld County to perform system administrative functions. Remote access to the system is through a Transport Layer Security (TLS) 1.2 exchange, the same security system that is successfully used by many major financial institutions to obtain confidential user information, such as credit card numbers, over the web without compromising security. ViaPath ITS User Interface ViaPath's robust ITS has a deceptively simple interface, enabling authorized users to access its powerful, technologically advanced features. The system's call trace, call history detail, and other call detail reporting capabilities were developed with direct input from active investigators. Upon secure login, the ITS home page displays numerical and graphical summaries of call data for the facility, including total calls in progress, total completed and uncompleted calls, total call revenues, revenue breakdown by call type, and statistics based on call results (the various reasons for call terminations). By default, the system displays statistics for the current day. However, users may choose alternate time frames by adjusting entries on the home page date fields. The system can generate more than 1,600 different reports based on user -defined parameters, all from the Call Detail Reporting screen. The ITS also provides a variety of call statistics, revenue, and user -history reports from the system's Advanced Reports screen. The ITS system's Graphical User Interface (GUI) is straightforward. The simple design allows facility staff and investigators to use the powerful investigative tools and wide range of administrative features fluently after only minimal training. User Interface Navigation The ITS Menu Bar appears on the left of the user interface screen and provides access to the system databases and user features. The Menu Bar remains visible at the top of the screen while the Weld County user changes between different screens, so you are never lost in the system. Each function of the user interface is listed in the Menu Bar according to the subject's title. 2023 ViaPath Technologies Weld County Colorado RFP #B2300133 119 Navigation Menu Bar To make the system as easy to navigate as possible, we group common functions under one convenient menu option. The following table describes the functions available from the interactive menu. The following table describes the functions available from the interactive sidebar. Use the Standard Call Detail screen to ,- search for calls, listen or analyze calls, or Live Monitoring allows authorized users to '` Listen to live calls in progress, forward live add calls to CD/DVD. Summary and Advanced Reporting are also provided. calls, terminate live calls, or use the scanning feature. { Burn calls to Data CD/DVD, audio CD, IJ download to a folder or external drive, Alerts sent by email, text, or phone can notify ' authorized staff when a specific PIN, dialed email recordings, or email a link to recordings. number, or inmate telephone has calling activity. Manage and customize PIN (Personal Identification Number or Inmate ID) and From the User Management screen, manage . user access, add new users, create or alter PAN (Personal Allowed Number List) to apply restrictions to individuals' calling privileges. . user roles, add restricted users/roles, or create system messages to display to users upon login. Use System Control to override global call restrictions and customize settings for a It or group of phones. Authorized users can also turn phones on/off by groups or individual phones. Number Management allows you to `• search existing numbers in the facility phone list, block numbers, add free or private numbers, or perform a reverse look -up. !The Home page allows the user to customize and organize the shortcuts able on the opening screen. Our system provides real-time, on-line ® notification of new software feature releases usinL.g the What's New function. OThe help module icon opens the Help Page, which provides a description of each of the features and functions for system settings. The ViaPath ITS graphical user interface (GUI) is friendly and straightforward. The simple design requires minimal training and allows facility staff to use the powerful investigative tools and administrative features. ViaPath ITS Feature Summary 2023 ViaPath Technologies Administrative • Comprettenshre administrative toots • Simple web -based user interface • Cal Scheduling • Cal Durations Limit • PINIPAN controls for inmate level restrictions • Full System Shut Down • Unrtmtred Number Blodting • Selected Telephone Shut Down •'Protected Privileged Numbers Investigative • CD, DVD, and USB Device Transfer • Extensive reporting capabilities • Powerful briresifpsdsa tools • VolakiAonletriC.Ve.fiticatke • Three-way Call Detedbn .COMonitoring, • Can Lode •Cap Reconft • Galt Ataahrzer • Remote Cal Discunrred Weld County Colorado RFP #B2300133 120 ViaPath ITS Systems Integration ViaPath's ITS can interface with virtually any jail management, commissary, or other external system that stores and manages data relevant to the inmate calling platform. Interfaces between the ITS platform and a facility's other systems can provide: • Automatic transfer of inmate data (name, housing location) to the ITS PIN database • Automatic funding of Inmate Debit calls from commissary/trust accounts ViaPath is an industry leader, providing exceptional expertise at integrating with multiple vendors at correctional facilities. We have successfully integrated with more systems (jail management, commissary) than any other vendor. Our experience and contacts ensure a smooth integration process. Our program and project implementation teams have handled many large accounts, networking multiple sites, and integrating with disparate databases. The key to trouble -free, open systems integration is working directly and harmoniously with your existing and future partners. This kind of inter -system integration sets ViaPath apart from all other providers through: • The establishment of one team tasked with ensuring smooth integration • Integration experience from other account to draw upon when problems arise • Increased revenues because of more payment channels and additional services • Availability of multiple solutions to meet current and future needs We can interface the ViaPath ITS with any system that implements standardized protocols, such as SQL, XML, PCIP, HTTP, FTP, FSTP, 3270, and the like. ViaPath can also work with standard -based middleware that can provide interfaces to external systems. ViaPath has also developed web service functions based on Service -Oriented Architecture (SOA) that are platform -independent. It is critical that an inmate telephone service technology can link with other databases and create a pathway for information exchange, and not require other databases to conform to one vendor's proprietary protocol. ViaPath's system architecture is platform -independent to accommodate future advances in investigative techniques. Integrated Help and Support Online Help A key element of our inmate calling system is a robust, context -specific help function that allows users to access immediate guidance while using the system. The top menu bar of the ViaPath Command interface includes a "help" button in the form of a "?" icon. Clicking the button opens a box with help information specific to that page. 2023 ViaPath Technologies Weld County Colorado RFP #62300133 121 "What's New" The menu bar includes an icon that allows the user to access the release notes for each new release of the ITS platform. Clicking the icon opens the release notes in a new window. Co S1 Or What's New Articles (All) No Unread items to display On July 22, 2020 Global Tel" Link deployed updates to our GTL Command (IC5u) User Interface website support@gtt.net or toll free 877-8563184. This document describes the enhancements, new features, 4 Enhancements and Ness Features in this Releass System Control - Added a Housing Screen The Housing screen has been added to System Control to enable users/technical support to list housi Access the Housing List 1. To access the Housing Search screen, select System Control from the main menu, then selq 2. Select the Create New Housing link to create new housing for the list. 3. Enter the name of an existing housing location to perform a search for that location. 4. Select the Search button to perform the search or select the Reset button to reset search cr Add New Housing Locations Select the Create New Housing link from the System Control screen to open the Housing! 2. Enter a name/location to identify the housing unit In the Housing field. 3. Enter additional details or notes about the location In the Notes field. 4. Select the Save button to save changes or the Cancel button to abandon changes. 5. Select the New Search link to return to the Housing search screen and begin a new search. Housing Search Results 1. Once a search has been performed, applicable housing data Is displayed in the Search Res. 2. Select Items by placing a mark in the checkbox, then select the Delete button to delete how 3. Select the edit (pencil) Icon to edit housing details. 4. Select an export icon (Excel, PDF, or CSV) to export the housing search results. PIN/PAN -Added Housing Selection Dropdown Menu Selected ITS Feature Details Collect and Prepaid Options ViaPath's ITS provides collect and prepaid calling options to ensure inmates have every possible avenue and opportunity to connect with their loved ones. Roughly half of all telephone numbers in the United States, including almost all cell phone numbers, are restricted from receiving traditional collect calls. Prepaid calling options overcome this limitation; enabling the completion of many more, otherwise unapproved, inmate calls. Prepaid and collect calls are subject to the same ITS call restrictions and security functions. ViaPath configures the ITS to provide prepay opportunities for both inmates and the people they call. 2023 ViaPath Technologies Weld County Colorado RFP #B2300133 122 ViaPath AdvancePay Prepaid Account Calling —Funded by Family or Friend Calls to numbers unable to receive collect call billing can be completed through ViaPath's AdvancePay program. When an inmate attempts to dial a number that cannot receive collect calls, the ITS The end -to -end process, from billing system will place the inmate on hold while the option is given to the called party to set up an AdvancePay authorization to carrier call account using a credit card. If an account is termination, results in an unsurpassed successfully created, the inmate is connected, and the ability to complete inmate phone calls. call progresses. With more AdvancePay prepaid phone ViaPath follows a similar process for existing calls being completed, commissions AdvancePay customers who receive a call when their are maximized, and inmate and funds are too low or depleted. They are offered an online opportunity to add funds, after which the inmate friend/family complaints are and called party are connected. Should the called party minimized. be unable to set up an AdvancePay account as described above, they are given a toll -free number to do so later. Additionally, their number is placed into an outbound automated calling queue that reminds them of this service availability. They can react to or opt out of these automated calls if they choose to do so. Apart from this platform driven feature, ViaPath provides a toll -free service that allows family and friends to 1) set up an account, 2) check their AdvancePay balances, 3) make a deposit, and 4) get alternative payment instructions by retail money transfer services or mail via USPS. Our toll -free AdvancePay Customer Service number is answered by our knowledgeable customer service staff seven days a week, 24 hours a day. We provide service in both English and Spanish. Each service representative has up to date account information that includes current status, records, billing, and payment histories in order to promptly assist customers with their inquiries. AdvancePay customers can also use ViaPath's website 24 hours a day, 7 days a week, to deposit funds to their existing AdvancePay accounts. Forms of Deposits • Visa, MasterCard, and Discover • Check (both certified and personal) • Money Order • Retail Money Transfer • Cash (at kiosks where provided) Some key features of the AdvancePay program are: AdvancePay Card Storage ViaPath allows frequent depositors to securely store their credit/debit card numbers to expedite their AdvancePay deposit transactions. This is particularly helpful when customers are using a mobile phone to complete transactions, and punching in a 16 -digit card number, plus a 5 -digit zip code, plus a 3 -digit security code may be difficult to do without error. Over 40% of deposit transactions are now completed using a previously stored card. Note that ViaPath complies with the highest standards for protecting this sensitive customer data. ViaPath is certified as a level -1 Payment Card Industry (PCI)-compliant merchant, the highest level attainable. Therefore, all stored credit/debit card numbers are encrypted using 2023 ViaPath Technologies Weld County Colorado RFP #62300133 123 industry -leading technology. All decryption keys are stored in a highly secured and hardened Key Encryption Management (KEM) appliance that ensures only applications with the correct credentials can request decryption of sensitive data. AdvancePay OneCall This option is targeted towards those who: • Do not receive many inmate calls (so no need for a prepaid phone account) • Have a debit card with limited funds available (not enough to create or replenish an AdvancePay account) • Don't want to miss an inmate call (since it may be the ONLY one!) With AdvancePay OneCall, the called party can now choose to pay for just that one call. Previously, these calls would NOT have been completed —either the called party could not set up a prepaid account because of limited funds, or they chose to forego the call, because they did not want to set-up and fund a prepaid account. Standard per -minute call rates, standard commissions, and standard AdvancePay transaction fees for each facility apply to all AdvancePay OneCall calls. (Note: if there are no applicable AdvancePay transaction fees in effect at a facility, appropriate fees will be confirmed with the facility before activating this option). Like AdvancePay-AutoReload, this means more completed calls and more satisfied customers. AdvancePay Customer Contact Programs Insufficient funds are a key reason inmate calls are not completed. When calls are not completed, inmates and their families and friends are disappointed, and complaints may be generated. ViaPath operates several free contact programs that alert called parties of an inmate's attempt to contact them and of the need to set up or reload an AdvancePay account. The result is more accounts established and funded, leading to more completed calls and more satisfied customers. Courtesy Call —The initial call from an inmate to a friend or family member is vital to establishing connectivity. By providing a courtesy call to the friend and family member at no cost to them, the inmate can correspond better with friends and family members. Inmates can communicate important information about their whereabouts, while friends and family members know where the inmate is located and who their new telephone service provider is. This allows friends and family to set up an AdvancePay account in preparation for the next call. Phone Call Contact Program —When an inmate cannot complete a call to an authorized number, ViaPath will again relay the inmate's call attempt and provide instructions on how the called party can accept the call. This limited program leaves only one completed message following an unsuccessful call attempt by an inmate. There will be no attempt to relay an inmate's call attempt where the called party declines to accept the call. Phone Reminder —When a balance reaches its site or personal credit limit, ViaPath will use an automated call to contact the end user with the following message: "Funds in your prepaid account are low and could possibly be depleted by this time. If you wish to continue to receive these calls, you must contact our automated system for credit card deposit or other deposit instructions at 1-800-483-8314. Or you can go to our website to make a deposit." 2023 ViaPath Technologies Weld County Colorado RFP #62300133 124 Text Contact Program —This optional contact program for friends and family will send a text message each time the account holder's AdvancePay balance is low. To subscribe, AdvancePay account holders just need to text the word ADVANCE to code 91613. In accordance with text messaging regulations, a double opt in is required to complete the subscription. Subscriptions may be canceled at any time. Besides low -balance alerts, subscribers may text BALANCE to find out their account balance at any time. Auto Reload —By always maintaining an AdvancePay balance, friends and family members can stay in touch with their loved ones without fear of service interruption due to insufficient funds. Auto Reload allows friends and family members to automatically replenish their AdvancePay account when they reach a certain low -balance threshold, e.g., $3.00. When this threshold is reached, their credit card is charged, and their AdvancePay account is replenished. This convenient option helps ensure friends and family members with hectic schedules can stay in contact. Inmate Debit Calling Option ViaPath also offers inmate -paid debit calling, called "Inmate PIN Debit," since the funding account is tied to the inmate's PIN. Unlike Prepaid Collect, which funds calls only to the number associated with the prepaid account, ViaPath's Inmate Debit enables inmates to pay for calls to ml facility -approved telephone number using their debit account. Funds for the PIN Debit account may be provided by the inmates from their trust or commissary accounts, or from loved ones depositing funds directly into Inmate PIN Debit accounts through ViaPath's web and IVR deposit channels. Funds both domestic and international calling and is facilitated, from start to finish, by the ITS automated operator Provides international calling without the security and financial risks associated with international collect Allows calls to otherwise -approved phone numbers blocked for collect calling There are several options for funding of PIN Debit accounts. The most popular method is integrating Inmate debit calls are more likely to be our ITS to Weld County's Trust/Commissary accepted since the answering party does Accounting system. As the leading provider of not have to pay for the cat/ inmate telephone service nationwide, ViaPath has already implemented this debit integration to all leading and most vendor Trust/Commissary Accounting systems. This integration provides for real-time PIN Debit funding, as inmates can transfer money from their commissary or trust accounts on -demand through the phone system (following IVR prompts). The allocated amount is immediately transferred to the inmate's debit account for use. However, if required, other methods to fund PIN Debit accounts are available; for example, inmates can order debit time through the Commissary and Commissary vendor sends a file listing the purchases on a regular basis. ViaPath will accommodate any interface techniques required. How fully integrated PIN Debit works: To fund their PIN Debit account, the inmate completes a transfer by accessing the system via any standard inmate telephone and inputting the amount of money to be transferred. Transferred funds are applied to the applicable inmate PIN Debit account in real time. Inmates can also review debit account balances at any time from any standard inmate telephone station. 2023 ViaPath Technologies Weld County Colorado RFP #82300133 125 Once funds are applied to an inmate's PIN Any remaining debit account balance can be Debit account, the inmate can use the debit option during call setup to charge calls to their refunded to the inmate's commissary or trust PIN Debit account. The total cost of the call will account upon the inmate's release. be deducted from the inmate's account after each call. This ensures the inmates do not complete calls with charges exceeding their account balances, and necessary payments are collected. The inmate can confirm their debit account balance before each call if desired. Inmate PIN Debit balances are maintained network -wide, and debit account information is automatically transferred with the inmate when the inmate is transferred between facilities. The advantages of fully integrated debit include: A substantial increase in call volumes and commission revenues for the facility Increased efficiency and data accuracy Quicker, easier debit phone -time sales through the commissary and/or inmate trust accounts Automatic deactivation of an inmate's debit account within a given facility when the inmate is transferred to a different facility Automatic deactivation of an inmate's debit account upon the inmate's release from incarceration There are no added fees associated with debit calling. The only charge to the inmate account is the cost for calls. Prepaid Account Options for Families and Friends: ViaPath makes it easy for families and friends to set up prepaid accounts to fund inmate calls via a toll -free number connection to a ViaPath service representative, our convenient automated IVR system, as well as our secure Internet website. Payments can be made via money order, credit or debit card, and Western Union. ViaPath External Payment by Friends and Family: ViaPath offers a complete payment product suite that includes web and IVR convenience. For friends and family, ViaPath provides the convenience of both web and IVR as channels to deposit funds into an inmate's PIN Debit account, using either credit or debit cards. For friends and family without credit or debit cards, ViaPath also accepts money orders. ViaPath's website enables inmate friends and family members to deposit money into an inmate's PIN Debit prepaid phone account from their computer, tablet, or smartphone. Both the ViaPath website and the PIN Debit IVR toll free number are accessible 24/7. Administrative Tools The ITS provides comprehensive, easy -to -use tools for system administration, including, but not limited to, setting user privileges and inmate call restrictions, and the documentation of system usage, inmate calls, and call revenue for auditing purposes. Saving valuable time for end users is the primary focus of our ITS user interface. Settings can easily be configured for user preferences and any page can be made into a home landing page for tasks that are used daily by individuals. ViaPath's system also provides standard reports as well as advanced reports to save countless hours sifting through calls. Report queries can be saved for ease of use in running reports. Some select features are described below in further detail. 2023 ViaPath Technologies Weld County Colorado RFP #62300133 126 User Management The ITS User Management screen provides options for authorized personnel to add new users to the system, define new roles (sets of access permissions), edit previously defined roles, or edit the role of a selected user. A role might grant permission to access only one feature or multiple features. User Management Alexander ALEXANDER ALLEY ALLEY Megan AUSTIN PEGGY KENNETH RIGKY nee JAL�74 .w_soo b.adams pa_ops JALACD Alexander JAL499 JALAKS JALAVH Q Add New user 1 JEFF .HOWELL@GTL NET JEFF HOWELL 7t Edit User Roles and Restrictions •;rit nn JEFF HOWELL@GTL NET malexanderoco WbboUrb( us JEFF HOWELL@GTL NET JEFF HOWELL@GTL NET JEFF HOWELL@GTL NET JEFF HOWELL@GTLNET True True True aD wee • Page sae : 10 ft2.8 items rn SS pages Only those with administrator -level access can create and assign roles. The administrator may create a role for multiple users who are expected to perform the same ITS functions. Alternately, a unique role can be defined and assigned to a single user. The authorized administrator can configure new and existing user roles and the specific modules and permissions for each module. All access to the ITS is tracked in a log that shows the user login name, IP address of the PC used to access the system, actions taken, and the date of the actions. Only users with administrative privileges can see these logs. Weld County Colorado RFP #B2300133 127 2023 ViaPath Technologies Number Management The Number Management button on the ITS dashboard provides access to the area of the system where billing telephone numbers (dialed numbers) are managed at Weld County's discretion. Site Dialed Nos Dialed No Ranges Reverse Lookup Dialed No. Search Search Criteria Enter Dialed No. ()Create New Dialed No. ; MEM ❑ Blocked ❑ Private ❑ Free ❑ Not ❑ Dialed No. Limits ❑ Restricted ❑ Secure Block ❑ ..Fence Playback Override voicemaii Alert ANI Notes Search Results Dialed Number Search in Number Management On the Number Management screen, new numbers may be added to the system's number database. Existing numbers can be found for review or editing of previously assigned restrictions. The basic restrictions/privileges that may be assigned to a telephone number include: Blocked —Inmates are prevented from making calls to this number Private —Inmate calls to this number will not be recorded and are not subject to monitoring Free —Inmate calls to this number are entirely cost-free Hot —Inmate calls to this number will send an alert to designated Weld County personnel Dialed Number Limits —Calling limits can be customized for a selected called number only Restricted Playback —Recorded conversations of inmate calls to this number will be inaccessible for replay by anyone except those authorized to do so or with administrator privileges set for this feature. This unique feature helps ensure that highly sensitive intelligence is not heard and leaked to news media or used in any other way that might compromise an investigation Secure Block —When checked, this indicates that the party at the displayed number has exercised the right to block all future inmate calls Voicemail—Specific called numbers can be set as free to leave a voicemail message 2023 ViaPath Technologies Weld County Colorado RFP #e2300133 128 Investigative Tools The ITS provides powerful tools for investigators, including, but not limited to live call monitoring, hot number alerts, reverse number lookup, special call search features, investigative notes, easy recording retrieval and replay, and recording location markers. ViaPath provides certified trainers to teach investigators how to gather and correlate intelligence from ITS databases to help solve cases and prevent additional crimes. Some select features are described below. Unlimited Reverse Number Lookup ViaPath's Reverse Number Lookup feature is included standard and is fully integrated with our ITS software. ViaPath offers this investigative tool as a standard part of our calling system at no additional cost. Reverse Number Lookup searches a large industry database for the billing name and address (BNA) of a specified dialed number and displays the name and address, along with a street map or satellite image. Reverse Number Lookup is available for inmate -dialed numbers during live call monitoring and from Call Detail Reports. Reverse Number Lookup is also available for numbers entered or viewed in ViaPath's ITS Number Management module. The authorized user simply clicks any dialed number displayed on the Call Monitoring screen or listed by the icon next to the number on a Call Detail Report to instantly view the name and address associated with the selected number. Reverse Lookup :_rsi Vpiulc .1,21,111, S, t, Integrated Voice Biometrics Totally language- and accent -independent, the ViaPath voice biometric feature provides a secure, efficient, and extremely convenient method to initially verify an inmate's identity. Our voice biometric solution is fully integrated and easy to deploy within Weld County facilities. Designed exclusively to meet strict facility security standards, ViaPath's voice biometric solution has successfully passed independent security audits. Our state-of-the-art voice biometric accuracy is used to secure access to the hosted ITS phones, effectively combating identity fraud and enhancing the customer experience. ViaPath's voice biometric solution has been selected as the inmate identification solution of choice throughout the corrections industry. Features: • Language- and accent -independent • State-of-the-art accuracy • Fully Integrated with hosted inmate telephone system • Straightforward deployment • Integrated security • Convenient and non -intrusive (no personal information required) • Secure multi -factor authentication 2023 ViaPath Technologies Weld County Colorado RFP #B2300133 129 How It Works ViaPath's Voice IQ solution is an integrated component of ViaPath's ITS. Inmates are enrolled (below) to provide a "voice print" that is coupled with the inmate's PIN. The inmate speaks their passphrase into the telephone handset after entering their PIN. The inmate's passphrase is then processed by ViaPath's voice biometric module for verification of identity versus the PIN. A verification result is then returned to confirm or deny the inmate's identity based on the voiceprint analysis. The system can be configured to deny the call if the inmate's identity is denied. Enrollment Inmates are enrolled by providing a voiceprint that couples with the inmate's PIN. The inmate speaks their passphrase into the telephone handset after entering their PIN. This can be disabled by inmate PIN. Voice IQ initial voice biometric solution enrollment uses the standard ViaPath inmate telephones. The enrollment process is accomplished by inmates during their first call after the feature is turned on. At the beginning of the first call, enrollment is carried out by the inmate stating three consecutive renderings of the selected passphrase, creating a unique voiceprint. Little or no staff involvement is needed during the enrollment process. Dedicated enrollment phones are not required with our solution. Verification ViaPath's voice biometric solution verifies the inmate by comparing a single repetition of the enrolled passphrase to the voiceprint stored in the system's voiceprint repository. Three -Way Call Prevention ViaPath's ITS is designed with patented technology to isolate any attempt by the called party to bridge a call in -progress to a third party, commonly referred to as "three-way calling" or "conferencing." Although ViaPath recommends all calls be allowed to continue when a detection occurs to capture the most actionable intelligence possible and to avoid any false positives, the system can be configured to do one of the following upon detection of call forwarding or three- way calling: • Disconnect the call immediately. • Disconnect the call after providing an explanatory message that a prohibited remote call forwarding/3-way call attempt has been detected (during which the parties cannot communicate). • Play a message that a prohibited call-forwarding/3-way call attempt has been detected. ViaPath understands the importance to facility security of preventing inmates communicating with non -approved parties (including other inmates), and we have over 20 U.S. patents specifically related to the detection of thee -way call attempts. ViaPath's call three-way call - detection method is multi -layered and does not rely solely on audible clicks or other sounds but uses a variety of factors to detect 3 -way call attempts. The system constantly analyzes the audio stream, looking for audio events with enough amplitude and duration to indicate that a three-way call may be occurring. When triggered, the three -way -call -analysis software breaks the audio stream into 10ms slices before and after the event for detailed analysis to determine if it is a three-way call. Triggers include detection of a tone or noise (such as call -progress tones) in the middle of a conversation with a specific degree of amplitude and duration that indicates the tone is not part of the conversation. 2023 ViaPath Technologies Weld County Colorado RFP #B2300133 130 This three-way call detection method does not listen for frequencies that can be problematic, but rather audio events or aberrations of significant amplitude and duration that are not part of normal conversation. The call will be flagged in the call detail record and made available for review in a report designed for this specific purpose ("Three-Way/Energy Detect'). CeN De.] Repot Dnp...en...so III Called Party IQ® - Inmate -to -Inmate Bridged Call Detection ViaPath's Called Party IQ® leverages validation through our Centralized Universal Call Validation Software to add an additional layer of detection of three-way calling involving multiple inmates bridged by an outside party. Inmate calls at a ViaPath-serviced facility are required to validate through our Centralized Universal Call Validation Software. This validation step affords ViaPath's clients the ability to identify, in near real-time, any call being dialed by an inmate in the facility to a number in which another call from a different inmate is already in progress. This positively identifies a potential attempt for inmate -to -inmate communication and collusion through the called party. When this event is detected, the validation environment sends a token so that the Call Detail Record of the second call attempt to the number is flagged with a Called Party IQ event. Recognizing that sometimes there is a legitimate expectation that there may be multiple inmate calls to certain numbers (e.g., bail -bondsman, Public Defender's office), Called Party IQ allows for "whitelisting" of such numbers. Called Party IQ will not flag calls to these numbers as potential inmate -to -inmate communication. Calls flagged by Called Party IQ can easily be searched via the Called Party IQ filter. Staff can easily then investigate what other calls are made to that same number at the same time period to uncover the identity of the first inmate involved in the potential inmate -to -inmate communication attempt. 2023 ViaPath Technologies Weld County Colorado RFP #B2300133 131 ViaPath's ITS Call Playback and Analyzer The Call Detail Report displays two options for replaying the recorded conversation associated with each call record: Call Playback and Call Analyzer. Call Playback is the most routinely used method to listen to recordings. Audio playback begins immediately while the recording is streaming. Clicking the speaker icon on any call record will open the system's Player with options to Play, Fast Forward, Reverse, and to add a Case Number, Investigator ID, and/or Note. Call Analyzer is accessed by clicking the Analyze button. • Call Analyzer is used to download and closely study recordings of investigative significance. • The recording is downloaded to the investigator's PC before replay and analysis begin. 2023 ViaPath Technologies Weld County Colorado RFP #82300133 132 Call Analyzer Features Separately Analyze the Two Sides of a Conversation: As shown in the previous screenshot, ViaPath's ITS Call Analyzer separates the inmate's and the called -party's sides of the conversation. It displays their waveforms on different channels for separate analysis. Clicking and dragging the mouse across any segment on one or both channels will isolate the segment for replay. Three -Way Call and Called Party /Q Detection: Investigators can easily see the time stamp during the recording where a three-way call or inmate -to -inmate call has occurred. A colored bar displays in the CDR information and visually in the recording chart. Add Notes, Case ID, or Investigator ID: While playing back the recording, investigators can add notes to a recording along with a Case ID or Investigator ID and include a time stamp of the note to mark a significant point of the recording. Remove Silence during Playback: To allow investigators to hear only the playback of usable conversation, the Call Analyzer can remove silence from recordings with our Skip Silence control. The Skip Silence control allows users to remove silence in call recording playback from both channels, the inmate side only, called party side only, or disable the control. Investigators can set the rate which the Call Analyzer skips ahead when silence is detected. In addition, users can adjust the level of Silence Sensitivity to detect the level of volume and filter out noise in the audio that might be detected as voice audio. Clarify Speech and Sounds: To help clarify words spoken by the inmate or called party, or to better hear background voices or sounds, the tempo, speed, and pitch of either side of the conversation can be varied to reveal additional intelligence. Screen -Out or Enhance Background Voices or Sounds: The EQ (Equalizer) button on Call Analyzer opens controls that allow you to turn up or down each segment of either waveform. By playing back any part of either side of a recording and turning up and/or down different audio bands, you can identify background speech and noises and screen them to make a conversation clearer or focus on the background speech and noises. io,es oral Sound, ViaPath ITS System Equipment ViaPath's ITS solution is built to the specifications of each client. The original installation is scaled for the number of inmate phones supported, the amount of call traffic, and the expected number of simultaneous users. Scalability: The ITS will meet your needs now and in the future. The original installation is configured for the number of inmate phones supported, the number of workstations, the amount of call traffic, and the expected number of simultaneous users. The system design is modular 2023 ViaPath Technologies Weld County Colorado RFP #B2300133 i 33 and expandable. If additional capacity is required, such as new inmate phones or a facility expansion, ViaPath ITS Solution can easily accommodate this need. Reliability: The ITS's consistent reliability is provided through high -quality components, multiple hardware redundancies, network design, data backups, and constant remote monitoring and diagnostics. These features, along with hot -swap capability and flexible design, will virtually eliminate system downtime. The system hardware is one of the most reliable computer telephony chassis available today, with an uptime of more than 99.9%. ViaPath's ITS platform provides advanced centralized processing and data storage therefore requires minimal on -site equipment. Most on -site system equipment is contained in a utility cabinet. Integrated Access Device (IAD) The Integrated Access Device (IAD) interfaces via twisted pair to the analog inmate phones and convert calls to VoIP before routing over the ViaPath secure, private network. The IAD is designed to excel at supporting legacy analog devices like copper phone lines. This minimizes the amount of onsite re -wiring required, ultimately speeding up the installation process and reducing disruption to facility staff. It also allows ViaPath to offer the convenience of VoIP calling while retaining the voice quality of traditional copper phone lines. Integrated Services Routers ViaPath provides commercial -grade routers for our clients. These routers (sized to the requirements of a facility) will distribute the digital streams from the IADs over ViaPath's network. The routers will label each data packet with a header allowing ViaPath to prioritize transport of the individual types of data over the entire network. This enables us to absolutely ensure the highest QoS (Quality of Service) for voice traffic to reduce jitter and latency. UPS - Uninterruptible Power Supply All facility based ViaPath system equipment is connected to an Uninterruptible Power Supply (UPS) back-up system that provides both electrical conditioning and battery back-up in case of a power outage. The UPS protects system components and supplies temporary functioning power should a commercial power outage occur at the facility. UPS units are configured to meet Weld County's power fail runtime specification for individual facilities. ViaPath matches the capacity of the UPS to the hardware and network design for each facility to ensure that the unit is of the proper size to support the on -site hardware for the time required. An example of a UPS that may be used in a network model for a medium sized facility would be the APC 2200VARM2U, when equipped with additional battery packs provides up to 4 hours of runtime on a power draw of 100W. This sizing of the UPS unit for Weld County would offer enough time for the facility to switch to its emergency generator. In the absence of an emergency generator at the facility, upon expiration of the UPS, the system performs a safe shutdown to protect data. Once power is restored the onsite equipment will reboot without human intervention and resume normal operations. ViaPath's data centers also have backups in case of a power outage. Our data centers have dual grid AC power, diesel powered backup generators, and UPS protection of all servers. If commercial power is lost, the UPS will indicate the shift to battery backup with an audible sound in the facility's equipment room and through a remote alert notification via the ViaPath's Network Management System (NMS) to our Network Operations Center which wilt immediately 2023 ViaPath Technologies Weld County Colorado RFP #02300133 134 begin diagnosing and addressing the cause of the outage. Regardless of any interruption in power, call records are continuously protected and not subject to loss. Standard ITS Computer Workstation* Properly authorized users may access the ViaPath ITS and all its features and tools from an ITS workstation provided by ViaPath; Weld County - owned PCs running any currently supported browser; and from other Internet -enabled devices. Following is the default configuration of workstations provided by ViaPath. Computer: Dell Optiplex 3050 Desktop Workstation; Intel Core i3 (7100) 3.9 GHz Processor w/ 3MB Cache; 8.0 GB DDR4 2400MHz Memory - 1 DIMM; 16X DVD+/-RW SATA Drive; 500GB Serial ATA Hard Drive 7200RPM; Intel Integrated Graphics; Windows 10 Professional Operating System. Peripherals (from Dell): 22" ViewSonic 1080p Flat Screen LED Monitor Black; USB two button Mouse Black; USB Standard Keyboard Black; Speakers (Internal Chassis Dell) Peripherals — (Other): Hewlett Packard OfficeJet Pro 6230 inkjet ePrinter; 2 Blank CDRW Media (starter media); Tripp Lite Internet Office UPS 300 VA UPS unit; Mouse Pad with ViaPath Logo. * Due to the rapid evolution of computer hardware, should there be a significant delay between contract award and installation, ViaPath reserves the right to upgrade computer components to newer models. Data Storage and Redundancy Our Inmate Telephone System platform provides centralized storage of all system and call data at ViaPath Data Centers; effectively putting ViaPath's highly trained service personnel continuously "in the room" with your calling platform and call data. Our Data Centers are secure, climate -controlled fortresses that ensure the safe -keeping of all your data and protects your system's functionality. The ViaPath inmate calling platform is configured with redundancy to reduce interruption of service and prevent data loss. 2023 ViaPath Technologies Weld County Colorado RFP #82300133 135 ViaPath utilizes hardened co -located facilities to provide a highly resilient, highly available, redundant network capable of handling all ViaPath's voice data and call validation and management requirements should one co -location facility fail while in service. Our data center facilities are in the state of Texas. All ViaPath data storage facilities are lightning and surge -protected and have UPS units and back-up power generators. The databases housed at each data center are automatically updated so that each center holds complete and up-to-date data for the various facilities. Each telephony server connects to our secure, enterprise class storage (ECS) servers, allowing inmate call recordings to be written in real time. ViaPath stores all call detail records and call recordings for on-line access for the term of the contract. As inmate calls are made and completed and as system settings are changed by authorized Weld County staff, the system's databases at ViaPath Data Centers are dynamically updated. Perimeter gated fence with guarded access. Level 4 hurricane rated building. Centralized badge access ensuring only authorized individuals enter and appropriate employees have access to physical servers. 24/7 closed caption television monitoring and recording with centralized system providing access to all live and recorded video feeds. Approved escort required to accompany visitors and janitorial staff. FM 200 fire protection system Dual grid AC power Diesel powered backup generators UPS protection of all servers viopcath ViaPath Inmate Telephones Constructed with heavy-duty stainless steel, ViaPath's inmate phone is a totally secure unit, ideally suited for prisons and jails. Inmate telephones are line powered and require no AC or battery backup power. The telephone housing is seamless stainless steel with no exposed screws, bolts, metal, or other hard substance fasteners. The housing is tamper- and water- resistant to the highest degree and can only be opened with a special security tool. Telephones are flush mounted to the wall. Each is equipped with a stainless steel, braided security lanyard inside the armored cord designed to handle up to 1,000 pounds of pull resistance - extremely resistant to stretching and breaking. ViaPath can customize the cord length to the specific requirements of Weld County, however, our standard phone is provided with an 18" cord. 2023 ViaPath Technologies Weld County Colorado RFP #62300133 j 36 Inmate Telephone 7010SS Mini Stainless Steel Built-in user -controlled volume "LOUD" button for ADA mandated volume control (user must have control of volume amplification AND volume must reset to normal with hang up to meet ADA requirements). Heavy duty 14 -gauge brushed stainless steel provides rugged vandal resistant telephone housing designed for inmate use Confidencer technology, built into every dial, filters out background noise at the user's location, allowing better sound to the called party. All -in -one electronic dial features modular incoming line and handset connections for quick maintenance. Carbon (HS) and DuraClear® (DURA) Handsets have separate 4 -pin connections. Heavy chrome metal keypad bezel, buttons, and hook -switch lever withstand abuse and vandalism Armored handset cord is equipped with a steel lanyard (1000# pull strength) and secured with a 14 -gauge retainer bracket for maximum vandal resistance (ViaPath can customize the cord length to the specific requirements of Weld County, however, the standard phone is issued with an 18" cord.) Handset has sealed transmitter and receiver caps, suitable for heavy use and abuse locations Pin -in -head security screws minimize tampering Hearing aid compatible and FCC registered US: 1 DATE05BITC-254, IC: 3267A-ITC254 ViaPath TTY/TDD Telephone ViaPath's proposed inmate telephone system is designed for use by the hearing impaired. ViaPath will provide TDD/TTY devices based on the needs of each facility, as determined by Weld County. The standard unit provided by ViaPath is portable and can be used with any inmate telephone station. It has an easy -touch keyboard with a bright, tilted 24 -character display. Turbo Code provides "real-time" conversations with other Turbo Code TDD units. Auto ID informs the called party that the caller is using a TDD. ViaPath proposes the portable Ultratec (Model: Superprint 4425) vandal resistant TDD. Features include: • 3 selectable print sizes 410 • Turbo Code® and Auto IDtm • E -Turbo for simplified relay calling • Date/time printed at beginning of each call • Baudot code (45.5/50 baud rate) • Sticky key feature (for single-handed typing) Built-in ring flasher • TTY Announcer' tells hearing callers a TTY is being used Direct connect to standard telephone lines 2023 ViaPath Technologies Weld County Colorado RFP #B2300133 137 Wintel 7005SS Stainless Steel Visitation Telephone ViaPath Inmate Telephone - Visitation WI PIN Control Used as a visitation phone in facilities that require a PIN number to be entered before connection to the visitor can be made. Built-in user -controlled volume "LOUD" button for ADA mandated volume control (user must have control of volume amplification AND volume must reset to normal with hang up to meet ADA requirements). Brushed stainless steel provides rugged vandal resistant telephone housing designed for inmate use. Confidencer technology, built into every dial, filters out background noise at the user's location, allowing better sound to the called party. All -in -one electronic dial features modular incoming line and handset connections for quick maintenance. Carbon (HS) and DuraClear (DURA) Handsets have separate 4 -pin connections. Heavy chrome metal keypad bezel, buttons, and hook -switch lever withstand abuse and vandalism. Armored handset cord is equipped with a steel lanyard (1000# pull strength) and secured with a 14 -gauge retainer bracket for maximum vandal resistance. Handset has sealed transmitter and receiver caps, suitable for heavy use and abuse locations. Pin -in -head security screws minimize tampering. Hearing aid compatible and FCC registered US: 1 DATE05BITC-254, IC: 3267A-ITC254 ViaPath Telephone for Visitation Station 7429VST Inmate Visitation Phone • Faceplate: High Security, 14 Gauge, Stainless Steel • Faceplate Dimensions: 5"H x 5" W • Housing: 14 Gauge CRS Powder Coat Painted Black • BoxSize:5"Hx5"Wx3"D • Connections: Screw Terminal • Handset Vandal Resistant Armored Cord with Steel • Lanyard and Heavy 14 Gauge Steel Retainer • Mounting: Mounts directly to wall surface 2023 ViaPath Technologies Weld County Colorado RFP #B2300133 1 38 Note that if PIN entry is required by inmate for visitation sessions, standard 7005SS can be used on the inmate side. Standard Cordless Phones* ViaPath can provide portable, cordless telephones such as, or like, the Panasonic's KX-TGD530M digital cordless telephone pictured here. This phone uses 1.9 GHz digital technology that gives inmates a cleaner sound and longer range than older 900 MHz models. To ensure privacy, DECT 6.0 technology offers better security against eavesdropping, greatly decreasing the chances of your conversations being intercepted. The handset features an illuminated keypad and 1.6" LCD display screen for easy dialing in dimly lit areas. Its keys are more than double the size of those on regular cordless handsets. No caller ID or call log storage is provided with the model provided for secure inmate communication. Portable Phone Cart ViaPath's portable, cart -mounted inmate phones. These phones are connected to the call -processor and can be of varied heights to easily allow a handset to be passed through the security doors in segregation areas. The cart -mounted phones can be configured so that the handset fits through a standard cell food slot. The phones can also be fitted with a covering that locks over the touch-tone pad. This covering will allow corrections personnel to lock the keypad once the initial call has been placed. The equipment and services provided with ViaPath's ITS and are in full compliance with all applicable standards and regulations, including FCC, Public Utility Commission, and the Americans with Disabilities Act. ITS Reports The ITS includes a full array of system reports authorized personnel can access with a few mouse clicks. These reports are fully customizable to suit Weld County's needs. Standard facility reports may be generated and saved for later use. Simply change the date parameter to generate the next report. The following list is just a sample of reports Weld County can create. Financial Reports • Summary generated whenever a call transaction is performed • List of collect, debit, and pre -paid collect call activity for a day/date range • List of debit calls with minutes and charges for a day/date range • List of collect calls with minutes and charges for a day/date range • List of financial transactions for a specific inmate (debit account), for a designated time • List of deposits by an inmate • Status of a debit account, like balance and last activity • Debit transaction totals for the entire system for any date range Due to rapid evolution of telephone equipment ViaPath reserves the right to provide newer models. 2023 ViaPath Technologies Weld County Colorado RFP #62300133 139 • Revenue bearing calling activity for each station, over a designated period Inmate Reports • New inmate showing name, ID, PIN, and PAN numbers with name and relationship • A similar report for investigators showing each inmate's account, active status, PIN, PANs, etc. • List of inmate accounts that lack an inmate name • List of reasons the inmate cannot make a call, like invalid number, inactive status of inmate ID, station privilege, valid number on inmate's calling list, and blocks in system or network Maintenance Reports List of all call attempts to invalid area codes Hourly account the number of calls attempted, blocked by traffic, and the percentage blocked Count for all call activity by trunk ID Station usage in stacked bar format Trunk usage in stacked bar format Revenue -bearing calling activity for each trunk Administrative and Investigative Reports With ViaPath's ITS solution, Weld County can create and access a variety of administrative and investigative reports from any secure internet connection. Investigators can limit the search to call records that meet specified criteria. Some reports that are available include the following: List of calls alerted by inmate calling, for a designated time List of calls alerted by telephone number, for a designated time List of the telephone numbers and emails to which alerts have been sent List of alerts and the numbers and emails to be notified for each alert List of a numbers dialed by more than one inmate List of frequently dialed numbers List of all telephone numbers in the system, with blocking, charge, and recording status, along with inmates allowed to call the number List of all telephone numbers in the system on inmates' calling lists, with blocking, charge, and recording status, along with the inmate whose list it is on List of numbers on the allowed list of one inmate or all inmates. Includes all parameters for that number (do not record, free, etc.) List of numbers on the allowed list of more than one inmate. List of inmates allowed to call a specific number List of inmates who have called a specific number during a designated period List of numbers called by more than one inmate during a designated period 2023 ViaPath Technologies Weld County Colorado RFP #B2300133 140 List of all telephone numbers blocked by the facility List of all telephone numbers blocked in all facilities of the agency List of completed calls made by an inmate over a designated time List of calls attempted with an invalid PIN for that facility Chronological list of all call attempts over a designated period (all call records) Call attempts shown by call type: unanswered, refused, and accepted Statistical compilation of call records by call type Call attempts shown by bill type: debit, collect, pre -paid collect, free List of call records for a specific inmate Count of all calls attempted and connected over a designated time List of station privileges for one or all inmates List of inmates with suspended telephone accounts List of all calls made where extra dialed digits were detected List of all inmates at a facility List of all transactions for an inmate over a designated period, including attempted and completed calls, financial transactions, and telephone account changes List of inmate accounts transferred into or out of a facility during a designated period List of all inmate telephone accounts added during a designated period List of all inmates making more than a specified number of calls during a specified time. Number of calls and time specified by the investigator List of all inmates making calls totaling more than a specified number of minutes for a specified time. Investigator specifies the number of minutes and time List of telephone numbers called more than a specified number of times over a specified period (time and call frequency specified by the investigator) List of inmates released and removed from the ITS List of calls made to a specific telephone number List of toll -free numbers called by inmates List of call attempts where a three-way call attempt was detected b. All phones shall limit one (1) call per connection. Company has read, understands and will comply. ViaPath's Inmate Telephone System (ITS) allows completion of a call to only one dialed number per attempt. The system blocks any attempt to dial a second number. The inmate must hang up (terminate the first call), re-enter their PIN, and redial to place another call. This eliminates the potential for chain dialing. 2023 ViaPath Technologies Weld County Colorado RFP #82300133 141 c. No incoming calls shall be permitted. Company has read, understands and will comply. ViaPath's ITS permits outgoing calls only. ViaPath employs several methods to ensure there will be no incoming calls to ITS telephones. • ViaPath uses IPVPN circuits to connect each facility to the data center, eliminating the need for plain ordinary telephone service (POTS) lines connected to our system. It is not possible to make an inbound call to our system through an IPVPN circuit. • Trunks in the ITS are engineered for one-way outbound calling only. • The ViaPath telephones have no ringer or other means of signaling an incoming call. • The Caller ID number displayed for outgoing calls is the ViaPath toll -free Customer Service number. The actual phone number for the circuit never displays; therefore, end users never have a phone number to call an inmate at a facility, even if the system allowed it. d. No three-way calling shall be permitted. Company has read, understands and will comply. ViaPath's ITS validates phone numbers in real-time at the beginning of every call attempt. It also bridges a call in progress to a third party and has many other features that directly or indirectly assist with fraud prevention. Call Validation: Among other things, real-time number validation ensures that inmates cannot call facility -prohibited numbers and prevents inmate collect calls from going to uncreditworthy numbers. Number validation occurs at the beginning of each call. Three -Way Call Detection: ViaPath's ITS is designed to isolate any attempt by the called party to bridge a call in progress to a third party, commonly referred to as remote call forwarding, three-way calling, or conferencing. The system can be configured to do any of the following upon detection of call forwarding or three-way calling: Disconnect the call immediately Disconnect the call after providing an explanatory message that a prohibited remote call forwarding/three-way call attempt has been detected (during which the parties cannot communicate) Play a message stating that a prohibited call forwarding/three-way call attempt has been detected Allow the call to continue for future investigation purposes. The call shows an alarm on the Live Call Monitor screen, and investigators can listen to the call. Fraud -Prevention Features — Always Active • No live -operator access by inmates during calls (calls fully controlled by the auto operator) • No incoming calls to inmate phones • No chain dialing 2023 ViaPath Technologies Weld County Colorado RFP #B2300133 142 • Continuous system monitoring of active lines for indicators of fraudulent activity (three- way calls, call forwarding) • Prerecorded inmate names to prevent message passing before call acceptance • Positive call acceptance required • Branding message (inmate and facility name) before call acceptance Fraud -Prevention Features — Active at Weld County's Discretion Random overlay announcements (branding or otherwise) during an inmate's conversation Inmate identification by PIN Restriction of calls to an approved list (PAN) assigned to inmate PINs Hot Number Alerts assignable to inmate PINs and destination numbers ViaPath's ITS is designed with patented technology to isolate any attempt by the called party to bridge a call in -progress to a third party, commonly referred to as "three-way calling" or "conferencing." ViaPath recommends allowing all calls to continue, even when the system detects a three -way -calling attempt. We encourage this to capture the most actionable intelligence possible and to avoid any false positives. We can configure the system to do one of the following upon detection of call forwarding or three-way calling: Disconnect the call immediately Disconnect the call after providing an explanatory message that a prohibited remote call forwarding/three-way call attempt has been detected (during which the parties cannot communicate) Play a message that a prohibited call forwarding/three-way call attempt has been detected Understanding the importance to facility security of preventing inmates communicating with non - approved parties (including other inmates), ViaPath has over 20 U.S. patents specifically related to the detection of three-way call attempts. ViaPath's three-way call detection is multi -layered and does not rely solely on audible clicks or other sounds. Instead, it utilizes a variety of factors to detect 3 -way call attempts. The system constantly analyzes the audio stream, looking for audio events with enough amplitude and duration to indicate the occurrence of a three-way call. When triggered, the three- way call analysis software breaks the audio stream into 10ms slices before and after the event for detailed analysis to determine whether it is a three-way call. Triggers include detection of a tone or noise (such as call progress tones) in the middle of a conversation with a specific degree of amplitude and duration that indicates that the tone is not part of the conversation. This three-way call detection method does not listen for specific frequencies that can be problematic, but instead captures audio events or aberrations of enough amplitude and duration that they are not part of normal conversation. 2023 ViaPath Technologies Weld County Colorado RFP #B2300133 143 The ITS flags the call in the call detail record and makes it available for review in a report designed for this specific purpose (Three-Way/Energy Detect). Getl Oeta Report CHARGE DETECT Iwo n^, O .45 52.82 $1.54 $4.62 5154 Called Party IQ® - Inmate -to -Inmate Bridged Call Detection ViaPath's Called Party IQ adds an additional layer of security by detecting attempts by multiple inmates in your facility to communicate by bridging through an outside party. Called Party IQ leverages validation through our Centralized Universal Call Validation Software to add an additional layer of detection of three-way calling involving multiple inmates bridged by an outside party. Inmate calls at a ViaPath-serviced facility are required to validate through our Centralized Universal Call Validation Software. This validation step affords ViaPath's clients the ability to identify, in near real-time, any call being dialed by an inmate in the facility to a number in which another call from a different inmate is already in progress. This positively identifies a potential attempt for inmate -to -inmate communication and collusion through the called party. When this event is detected, the validation environment sends a token so that the Call Detail Record of the 2nd call attempt to the number is flagged with a Called Party IQ event. Recognizing that sometimes there is a legitimate expectation that there may be multiple inmate calls to certain numbers (e.g., bail -bondsman, Public Defender's office), Called Party IQ allows for "whitelisting° of such numbers. Called Party IQ will not flag calls to these numbers as potential inmate -to -inmate communication. Calls flagged by Called Party IQ can easily be searched via the Called Party IQ filter. Staff can easily then investigate what other calls are made to that same number at the same time period to uncover the identity of the 1st inmate involved in the potential inmate -to -inmate communication attempt. ViaPath Technology — Cell Phone Three -Way Detection As technology has evolved for wireless networks (and traditional public telephone networks), detecting a digital signal interruption (potential three-way call) is increasingly more difficult than when people used analog -only landline networks. The signal's cleanliness is not disrupted, and wireless carriers are less interested in signaling for the addition of another line. This is because most cell phone companies no longer charge for three-way calling, and cell phone plans no longer focus on the number of minutes someone spends on the phone. ViaPath uses patented technology to leverage the signaling employed by wireless and VoIP networks to identify when a party called by an inmate from our telephone platform tries to connect a third party to that inmate call. Although not every carrier that ViaPath partners with provides the access to signaling required for this technology, our three-way blocking technology is 100% efficient at detecting these attempts when the carrier supports it. As the largest and most experienced ITS vendor in the industry, ViaPath has extensive experience in detecting and preventing inmate fraud and misuse of the inmate calling system. We use a combination of tools and techniques to detect and prevent fraudulent activities. 2023 ViaPath Technologies Weld County Colorado RFP #82300133 144 ViaPath's ITS allows inmates to only complete one call per attempt. The system blocks any attempt to dial extra digits during a single call. The inmate must hang up (terminating the first call), re-enter their PIN, and redial to place another call, eliminating the potential for chain dialing or other phone fraud. The Extra Dialed Digit filter defines the maximum DTMF tones that the system accepts in the called number sequence; generally, this is set for NANP 10 digits. If an inmate tries to dial extra digits (beyond the filter specified) during a call, the ITS detects the DTMF tones and terminates the call. Alternatively, the system can allow the call to continue to obtain actionable intelligence. In either case, the system flags the call in the database. Stop Code DTP* Defeo slop • Q Dlanng Etbck ,� I C� DTA7F Detect Stop ) Q Energy Detect Stop Q Failed to get outbound trunk ❑ Failed to gel outbound trunk ❑Failed Voice Verfication ❑ Fund Transfer Error ',Funds Expired Harassing Call Authorized administrators can set called party numbers in the ITS to allow inmates to dial additional digits. These numbers are generally set for dialed numbers such as attorney's office, public defender's office, and bail bonds. ViaPath designed our ITS with security and fraud prevention in mind. With many decades of development and experience behind it, the system's security and fraud prevention features and functionality have been refined through customer input and innovation. The table below details some of the standard security and fraud -prevention features of our ITS solution. Feature Name Custom Site Name Announcement and Branding Description Provides called party with location of detainee and company providing the calling service Advantages Prevents inadvertent call acceptances. Provides the called party with company information that helps to recognize billing. Provides the called party with the facility name (if needed) to request a block or report harassing call attempts. Meets state and federal regulatory requirements for branding. Custom Call Rate Branding Provides pre -acceptance branding of call rates Offers compliance with regulatory requirements LIDB Validation LIDB Validation can occur in one of two ways: full query for every call attempt or based on cached results from previous completed calls Provides protection against placement of calls to numbers with collect call restriction, cell phones, or pay phones. Complies with state and federal regulations regarding prohibition of collect calls to called parties that have specifically requested blocking of this call type Positive Call Acceptance Requires acceptance by the called party through the keypad of their touch-tone phone Ensures acceptance by the called party and virtually eliminates the risk of false acceptance by answering machines, fax machines or automated attendant systems Workstation Display of Calls in Progress provides live call activity detail viewing Excellent resource for troubleshooting or investigative purposes. Provides instant snapshot of system activity System Identification of Telephone Location Provides phone location identification for each call placed Excellent cross-reference resource for use in system management, maintenance, and surveillance 2023 ViaPath Technologies Weld County Colorado RFP #B2300133 145 Feature Name Block Sound Path during Call Setup Prevent Extra Dialed Digits Description Prohibits communication between inmate and called party prior to call acceptance Advantages Gives the called party the opportunity to reject the call without being heard by the inmate. Eliminates opportunity for inmate to harass the called party during set-up. Eliminates opportunity for the inmate to pass messages during the call set-up period Blocks keypad entries once the inmate has entered all necessary information for call placement Prevents inmates from attempting to bypass or circumnavigate system controls. Prevents inmates from using the keypad to access the called party's phone system when placed on hold Three Way Call Detection and tracking Detects three-way call attempts and notates call detail record Allows for non -intrusive Investigation / tracking of three-way calling activity Three Way call Detection Voice Overlay Warning Detects three-way call attempts and initiates a voice overlay announcement Provides notice to third party that they are speaking to an inmate at a correctional facility. This is helpful in warning unknowing third parties so that they can report the activity and/or terminate the call Three Way Call Detection Disconnect Detects three-way call attempts, plays an explanatory message, and disconnects call and notates call record Allows for immediate disconnection of potential three-way calling activity Hook Switch Flash Detection Detects any attempt to obtain a second dial tone by hook -switch flash Prevents chained dialing to undetected destinations Remote Call Forwarding Detection Patent -pending feature during call validation checks the billing name and address of the billed party to determine if the ANI and address correspond to the geographic/phone number database Prevents calls to unauthorized destinations based on outside RCF assistance Random Voice Overlay Provides random voice overlay, telling all called parties that the call is originating from an inmate at a correctional facility Provides warning to unknowing call recipients — provides some protection against the potential negatives of three-way calling without using detection methods With our extensive experience and knowledge in preventing undesirable inmate activities, ViaPath can combine the features of the ITS with system administration controls to prevent or limit such activity. e. The system proposed shall permit cellular connectivity. Company has read, understands and will comply. 2O23 ViaPath Technologies Weld County Colorado RFP #62300133 l 46 f. All inmate calls shall be processed by an automated operator and shall not allow access to a live operator at any time. Company has read, understands and will comply. The ViaPath ITS provides automated operator service with friendly, easy -to -understand voice prompts. The automated operator controls each call from off the hook to hang-up. Inmates will never have access to a live operator. ViaPath's ITS automated operator services include, but are not limited to: Language Preference: Upon picking up the receiver, the inmate will hear the following prompt, "For English, press 1" — in English; "For Spanish, press 2" — in Spanish, and so on. This prompt continues through each language available in the system until selected by the inmate. By default, the automated operator's pre-recorded messages are available in English and Spanish. ViaPath's ITS supports prompts in up to ten languages. If the facility has a need for an additional language, pre-recorded messages in that language can be developed at no cost to Weld County. Modifications to pre- recorded messages are also provided at no cost. • Call Type Preference: When the facility approves multiple call types, (collect, debit) the automated operator prompts the inmate to select the various call -type options. • Inmate Call Branding: When an inmate's call is answered, the automated operator identifies for the called party, both the inmate and the facility from which the call was placed. For example, the branding message for a collect, station -to -station call is, "This is a collect call from [INMATE NAME], an inmate at [FACILITY NAME]." Following the branding message is an explanation of various called -party options. Recording and Monitoring Notification: When applicable, the automated operator informs both the inmate and the called party that the call is subject to recording and monitoring. This announcement is always included in the opening branding message to a called party, prior to the prompt for call acceptance or rejection. The system can be configured to repeat this announcement at random intervals throughout the call. • Positive Call Acceptance: Following the call branding message, the called party hears an instructional prompt. "Hello, this is a collect call from [inmate's name], an inmate at the [facility name]. This call is subject to monitoring and recording. To accept this call, press [specified digit]. To refuse this call, press [specified digit]. To prevent further calls from this facility, press [specified digit]. For a rate quote, press [specified digit]." If the called party fails to respond appropriately, the message will be repeated up to three times. If there is no response within 30 seconds of the third repeat, the call is terminated. • Automatic Rate Quote: The system will quote rates to the called party before accepting the call. The rates are retrieved from ViaPath's centralized rating system, which is revised automatically when rate changes occur. The rate -quoting feature will quote the called party the cost of the first period, or minute, and the cost for any additional period(s), or minute(s). 2023 ViaPath Technologies Weld County Colorado RFP #B2300133 147 • Call Duration Warning: A voice prompt, or a warning tone, will alert both the inmate and the call recipient when only one minute is left on any call. The system may be configured to repeat the warning at a different interval and/or at multiple intervals. • General Information: When an inmate's call cannot be completed, the automated operator will notify the inmate using a message like one of the following: "The called number was busy; please try your call later." "The called party did not answer; please try your call later." "The called party did not accept your call." "The called party has placed a block on this number." Automated Account Balance: When using the ITS prepaid Debit system, the inmate hears the balance in their Debit account before call processing begins fora prepaid call. Automated AdvancePay Setup: When an inmate attempts to place a collect call to a number that that cannot accept collect calls, AdvancePay will place the inmate on hold while the called party hears the option to set up an AdvancePay account that will allow inmate calls, up to a specified amount, to be charged to the party's VISA or MasterCard. g. After the dialing sequence, the inmate shall be put "ON HOLD". The inmate shall NOT be permitted to monitor call progress and shall NOT be allowed to communicate with the called party, until the call is positively accepted. Company has read, understands and will comply. Inmates and called parties have no opportunity to hear or communicate with each other until the call has been positively accepted. Weld County has the option of what the inmate will hear while "on hold" during call set up; the inmate will either hear the call progressing (e.g., ringing) or will not be allowed to hear the call process (silence or pre-recorded "your call is progressing" message). When an inmate's call cannot be completed, the automated operator will notify the inmate using a message such as: • The called number was busy; please try your call later. • The called party did not answer; please try your call later. • The called party did not accept your call. • The called party has placed a block on this number. h. The system shall be capable of informing the called party the amount that will be billed for the call prior to acceptance of the call. Company has read, understands and will comply. The ViaPath system informs the called party of the amount that will be billed for the call prior to accepting the call. Following the call branding message, the called party hears an instructional prompt. • "Hello, this is a collect call from [inmate's name], an inmate at the [facility name]. • This call is subject to monitoring and recording. • To accept this call, press [specified digit]. • To refuse this call, press [specified digit]. • To prevent further calls from this facility, press [specified digit]. 2023 ViaPath Technologies Weld County Colorado RFP #62300133 148 For a rate quote, press [specified digit]." The system shall brand all inmate calls with a pre-recorded message announcing the collect call, name of the facility, name of the inmate initiating the call and that calls ALL CALLS ARE RECORDED. The system shall have, at a minimum, multi- lingual capabilities for English and Spanish. Please identify other language capabilities available with your system. Company has read, understands and will comply. All calls are processed through a multi-lingual, automated operator. ViaPath's ITS does not permit inmates to access live operators. Automated call prompts are customized during installation to meet Weld County's specific requirements. Additional prompts may be added throughout the life of the contract upon request from the Sheriffs Office. ViaPath uses only high - quality, professionally recorded voice prompts, not a voice synthesizer. The ViaPath ITS brands each call with the inmate caller's name and the name of the facility from which the call originates. The content of the branding message that will be heard by recipients of Inmate calls will reflect your preferences. By default, the branding portion of opening message to called parties is delivered in the inmates' or called party's preselected preferred language (e.g., English or Spanish). When required, the system can be configured to deliver the branding message in both English and Spanish. Except for calls to legal counsel, the branding message includes a disclosure that the call is subject to recording and monitoring. Example Call Branding: "Hello, this is a call from [inmates' name], an incarcerated person at the Sheriffs Office. This call is subject to recording and/or monitoring." As stated, the system can be configured to say this in both English and Spanish. Our ITS supports prompts in up to ten (10) languages simultaneously for the automated operator instructions to inmates and called parties. Clear voice prompts assist and instruct an inmate and called parties from the time they lift the receiver until the call is completed and disconnected. In addition to English and Spanish, the ITS automated operator currently can provide the following language options: 1. Armenian 2. Cantonese 3. Creole 4. French 5. Hmong 6. Mandarin 7. Portuguese 8. Russian 9. Somali 10. Spanish (Castilian) 11. Vietnamese ViaPath will consult with Weld County before adding new languages, which are at no additional cost and can usually be loaded within 30 days of request. 2023 ViaPath Technologies Weld County Colorado RFP #62300133 149 The system shall provide as a minimum the following security and control features: 1) Deny access to 800, 811, 866, 888, 877, 411, 211, 555-1212, 900, 911, 950+1, 976 or 10-10xxx numbers. Company has read, understands and will comply. Our ITS can block an unlimited quantity of telephone numbers. There is also no charge for unanswered or non -accepted calls. Our system allows the completion of a call to only one dialed number per individual attempt. Any attempt to dial a second number will be blocked. The inmate must hang up (terminating the first call), reenter his or her PIN and redial to place another call, which eliminates the potential for chain dialing. Unlimited Number Blocking By default, the system automatically blocks Inmate calls to: Emergency 911 Numbers that incur excess charges, such as 900, 972, 976, 550, 0, 00 Numbers for long-distance carriers, such as 10333, 10285, or future 101- XXXX carrier access numbers Local numbers that access long-distance carriers (e.g., 950-XXXX) Directory -assistance numbers (e.g., 411, 555-1212) Toll -free numbers and area codes (e.g., 800, 888.877) Block Individual Numbers: The sheriffs office may block an unlimited number of destination telephone numbers using the system's Number Management options. Authorized users can block any number by adding the ten -digit number to the system's Number database and checking the Blocked attribute. Block Range of Numbers: The system's Dialed Number Range attribute restricts a range of numbers by area code or area code plus three -digit exchange. Entering only an area code, or an area code plus three -digit exchange, then checking the Blocked and Dialed Number Range attributes, will block inmate calls to all numbers beginning with the designated area code, or the designated area code and exchange. The ITS Secure Block feature gives called parties the option to block all future inmate calls to their numbers. Additionally, the system can be configured to block calls to a number after a Sheriffs Office designated number of refusals within a designated period. Each time an inmate calls, the called party is offered an opportunity to block future calls from the inmate facility. When a call is answered, the called party will hear an announcement such as: Hello, this is a collect call from [Inmate Name], an incarcerated person at the Sheriffs Office facility. • This call is subject to monitoring and recording. • To accept this call, press 0. • To refuse this call, press 1 or hang up now. • To prevent further calls from this facility, press 9. • For a rate quote, press 5. 2023 ViaPath Technologies Weld County Colorado RFP #62300133 150 To block all future calls from the facility, the called party need only press the specified digit on the telephone keypad. The system immediately places a block on the called party's number, eliminating any need for facility personnel to intervene. At the time of the Secure Block, the system's auto operator asks the called party to select and enter a four -digit PIN, which will be required to unblock the line in the future. 2) Allow the blocking of specific telephone numbers such as victims, witnesses, judges, county staff and others as requested by the County. Company has read, understands and will comply. The Sheriffs Office may block an unlimited number of destination telephone numbers using the system's Number Management options. Authorized users can block any number by adding the ten -digit number to the system's Number database and checking the Blocked attribute. 3) The system shall be capable of allowing free local calls (determined by the County) to certain numbers such as Attorneys, Public Defenders, Crime Stoppers, etc. Company has read, understands and will comply. ViaPath will configure the ITS to allow free local calls using the booking phones. Should the inmate be issued a PIN that allows for identification of the arrestee when placing calls, the number of free calls can be configured to be universally free for local calls or for a specific number of free calls to be set for individual arrestees. In this case, PIN and voice biometric validations can be imposed to allow the free call. All call recording and monitoring, time limits, and tracking features apply to calls from the booking phones just as they would to other inmate calls from the facility. ViaPath can also configure free local calls to certain numbers determined by the County for Attorneys, Public Defenders, Crime Stoppers, etc. Authorized staff can also add free local calls into the ITS system. Adding a number to the system's Number database and clicking to activate the Free Call attribute ensures the system applies no charges from inmate calls to that phone number. If facility staff determines to no longer make calls to this phone number free, an authorized user can select the number in the Number Management area and click to un-check the number's Free Call attribute, after which the approved rate would apply. 2023 ViaPath Technologies Weld County Colorado RFP 5B2300133 i 51 New BTN Ellla Enter BIN Blocked _' Restricted Playback BTN Limits BIN Limos Alert ANI ❑ GeoFence Override Notes Free .�� Private Collect Billing Status 4) The ability to set time limits and calling hours Company has read, understands and will comply. Validated oicernab Billable The ViaPath ITS allows Weld County to control the duration of inmate calls. The same maximum duration (e.g., 20 minutes) may apply to all inmate calls throughout the facility, or Weld County may wish to set longer or shorter maximum time limits for inmates in specific housing units and/or when an inmate uses a specific telephone. (A longer call time might be permitted for inmates using a phone designated for TDD calls, or a shorter limit for a new inmate in the booking area.) Authorized users can set the system to announce the time remaining at specific intervals, such as one or five minutes before the call expires. Should Weld County wish to prevent individual inmates from tying up phones with back-to-back calls (limiting calling opportunities for other inmates), the system can impose a time -delay between successive PIN usages. ViaPath's ITS gives you almost unlimited flexibility to set any policies regarding inmate calling, because only you know what is best for your facility, the individual offenders you oversee, and the communities you protect. Call Times Scheduling ViaPath's ITS allows calls from inmate phones to be limited to specific times during the day and/or on specific days of the week. Authorized staff can control calling times by inmate phone, outside number, PIN, housing area, and system -wide within the System Control screen. This schedule definition is an ITS "Class -of -Service" (COS) feature that allows a schedule definition to be a database object that can be assigned to phones, inmates, called numbers, or housing units. 2023 ViaPath Technologies Weld County Colorado RFP #62300133 152 ViaPath's ITS provides options for automatic daily turn -on and shut-off of telephone service at designated times globally, for separate housing units, individual phone, or individual inmates. Facility staff can shut down inmate phones quickly and easily using either system software controls or manual shutdown switches. • Program on/off times to the minute, 24 hours a day. • Program on/off times to be unique on each day of the week. • Define alternate scheduling COS settings to allow for unique schedules on holidays, etc. Phone Group Plane Description PIN OwMde Type Value Recoiling • 101 101 1A-1 Disabled Recording lisil Call Time - 4004 Sunday Monday Tuesday Wednesday Thursday Friday Start Time 8:00 AM 8:00 AM 8:00 AM 8:00 AM 8:00 AM 8:00 AM Saturday 8:00 AM End Time Duration 10:00 PM 20 Min. 10:00 PM 10:00 PM 10:00 PM 10.0 PM 10:00 PM 10:00 PM 20 Min. 20 Min. 20 Min. 20 Min. 20 Min. 5) Provide the capability to assign and use "PIN" management with the inmate telephone system. Inmate PIN verification must be provided in the form of Voice Print technology. Company has read, understands and will comply. Personal Identification Number (PIN) technology is a standard feature in ViaPath's ITS. The PIN system is active and available as soon as we install the ITS platform is installed. The ITS receives inmate ID and PIN information from the facility's JMS, which is then active immediately; the ITS can also assign Security PINs. The Security PIN is a (usually four -digit) number that the inmate chooses. In conjunction with the inmate ID, it creates a secure method to identify the inmate making the call while providing security to prevent inmate phone theft and fraud. The ITS records the PIN for each call for tracking purposes, regardless of whether the call itself was monitored or recorded. PINs also facilitate the use of Inmate Debit accounts when they use Debit calling. ViaPath can set up different parts of a facility to operate with or without PINs. For example, the booking area phones may be designated as a no -PIN area, while the rest of the facility would require a PIN for every call. All PINs can be created at the time of booking and eliminated at the time of discharge. The ITS can also retain specific inmate PINs where the inmate is booked or incarcerated in absentia due to, for example, trial or hospitalization at a separate location. 2023 ViaPath Technologies Weld County Colorado RFP #62300133 153 When PINs are in use, the ITS automated operator talks inmates through the process of recording their names the first time they place a call. After that, the ITS uses the recorded name to announce the inmate's identity to each called party. Using pre-recorded names linked to each inmate's PIN eliminates fraudulent message passing during the three -second space where the system announces the name. PIN Restrictions and Suspension/Deactivation: The ViaPath Command interface allows for restrictions to be defined for individual PINs. If a PIN has no specific restrictions defined, then global restrictions applying to all inmate calls (e.g., blocked numbers, maximum call duration) regulate rules for PINs. PIN restrictions include personal allowed numbers, personal blocked numbers, restrictions on phones that inmates can use, and customized calling schedules. At Weld County's discretion, an inmate's personal restrictions may override certain global restrictions. The ITS also allows authorized users to suspend or deactivate a PIN. Authorized staff can define a time period when the inmate cannot make calls, after which the inmate's calling privileges are restored automatically. Also, the system lets users deactivate a PIN when the owning inmate is released from the facility. A deactivated PIN remains deactivated until authorized personnel manually reactivate it (i.e., the inmate returns to the facility). PIN Length: Our ITS accommodates an inmate PIN between 1-25 digits. Optionally, staff may assign additional digits as required for debit or collect calling. Security PINs for debit or collect calling may be up to 15 digits. While a PIN must have at least one digit to register within the system, the practical minimum is the least number of digits required by Weld County to uniquely identify each inmate. Preventing Duplicate PINs: ViaPath's ITS checks the PIN database and verifies that a duplicate PIN does not exist whenever a PIN is received from the JMS or manually entered via the user interface. If a duplicate exists, the system (a) sends a response message to the JMS, indicating a duplicate PIN; or (b) generates a message to the user, stating the PIN is invalid and that they must enter a new PIN manually. PIN Enrollment: From a workstation, PIN numbers can be manually typed or automatically generated by the system when creating an inmate account. The inmate performing the PIN Auto Enrollment procedure enters the approved PIN on the keypad of a booking area phone. In all cases, the system verifies the uniqueness of the PIN before creating the new PIN file. Disallowing and Reinstating PINs: PINs facilitate individualized call restriction. Using PINs, calling privileges for an individual inmate can be revoked at any time with Weld County's authorization. The restriction can be permanent or time specific. If an inmate loses phone privileges for a given time, the system creates a renewal date. An authorized administrator can suspend an inmate's calling privileges and establish a beginning and end date without needing to manually re -enable privileges. Simply select the inmate by PIN, and their PIN Detail screen displays. The inmate PIN is temporarily denied calling privileges for a period defined by the PIN Lockout Start (date and time) through PIN Lockout Stop (date and time). Date Added Last Date Used Lsst Phone Used Balance 5/6/2012 7/1312016 332 573.99 PIN Lockout Start PIN Lockout Stop o 7 Notes ACCOU, RESET PER FNMA` RCQLEST Allow Fax ❑ Allow Private 2023 ViaPath Technologies Weld County Colorado RFP #62300133 154 PIN Features Feature Blocking of Individual Inmate by Called Party Limit the Number of Refused Calls Description A called party can block calls from a specific inmate, but still allow other inmates to call them. Limits an inmate's ability to continue making calls after a specified number of called parties have refused a call in a specified period. This reduces attempts at hacking, as well as harassment. Pre Recorded Inmate Name Announcement Prevents inmates from misidentifying themselves to make unwanted or harassing calls. Eliminates the opportunity for inmates to make free calls by delivering short messages when prompted to state name. Instant Identification of Inmate on Three-way Call Detection The ITS automatically flags the complete call detail record for follow- up when a three-way call attempt is detected. Monitoring Calls in Progress by Inmate Investigators listening to calls in progress can identify the inmate caller quickly. Send an Alert When a Specified PIN is Used Notifies investigators by phone, email, or on their workstation when an inmate is using their flagged PIN to place a call. The system can limit conditions for triggering the alert further to the inmate calling a specified number or group of numbers, group of phones, or during a specified time of day. DO NOT RECORD Calls by Inmate Protects the inmate's legal right to privacy by identifying numbers specific to that inmate not to be monitored or recorded, like attorneys, physicians, and clergy. While global numbers can be set up for the use of the general inmate population (e.g., public defender's office), some numbers (e.g., an out-of-state attorney) may be specific to certain individual inmates. Play Back Recorded Conversations of Specific Inmates Investigators can retrieve recorded conversations by inmate PIN and listen to them or download them to CD/DVD for use as evidence. It is critical for investigators to track calls by individual inmates and to see who made a specific call. PINs make it possible to identify the caller on screen and on printed reports. Call Reporting by Inmate Globally Allowed Numbers are numbers that inmates can call even though they may not be on any inmate's Personal Allowed Number (PAN) fist (e.g., public defender's office). In some cases, individual inmates may lose this privilege. Exceptions to Globally Allowed Number List PIN Limitation Overrides Exempts individual inmates from otherwise globally set restrictions on call duration, frequency, or minutes per day/week/month. Limit PIN by Location Restricts an inmate's PIN to making calls from a specified location. Call Duration Limit by Combination of Factors Allows for setting of individual call duration limits for inmates. Limits can be flexible, depending on the location from which the inmate is calling (e.g., infirmary, solitary confinement, and work areas). Extended durations can be permitted for certain calls (e.g., attorney, clergy, physician, or other). Individual Number Blocking Prevents calls to certain numbers and groups of numbers for certain inmates. Usually used to stop harassing or abusive calls. 2023 ViaPath Technologies Weld County Colorado RFP #82300133 155 Feature Description Individual Exceptions to Group Number Blocking Inmate Calling Privileges Suspension Limit Completed Calls Individual Inmate Hours Restrictions Personal Allowed Numbers (PANs) Self -Learning Option for PANs (Au'o PAN) Track Inmate by Phone Usage Free Inmate Calls Individual Speed Dialing Numbers Allows certain inmates to call numbers not otherwise permitted to the general inmate population. Suspends an inmate's calling privileges and sets the suspension to begin and end at the time and date the administrator chooses. Limits the number of completed calls an inmate can make to any one number in a single day. It helps families keep costs down while preventing inmates from monopolizing the phones by repeatedly calling the same number after the call duration has elapsed. Provides additional restrictions for individual inmates to limit the number of hours and times of day when they can place calls. Restrict an inmate's calls only the numbers on a pre -approved PAN list. This makes stealing another inmate's PIN of little value and gives the facility complete control of the inmate's contacts. Simplifies the administration of PANs by allowing inmates to set up their own calling lists. This is usually done from designated phones during a specified period (e.g., booking area phones within the first 24 hours). Allows users to track the phones, network circuits, cell blocks from which each PIN makes calls. Allows facilities to designate specific telephone numbers that individual inmates can call for free. This can be used to allow inmates to call tip lines, public defenders' offices, or other special numbers. Inmates often feel a need to keep the telephone numbers of their friends and families private from other inmates. Speed dialing allows them to dial a two to four -digit code in place of the actual number; this code only works in combination with their PIN. Voice IQ Voice Biometric - Initial Inmate Identification ViaPath's Voice IQ (Initial) is a biometric speaker -verification system that enables initial verification and identification of an inmate in real time, using a simple, spoken passphrase. Totally language- and accent -independent, the Voice IQ voice biometric initial identification feature provides a secure, efficient, and extremely convenient method to initially verify an inmate's identity. Our solution is easy to deploy within Well County facilities, as it is fully integrated with our inmate telephone system — it is enabled in your facility by essentially °a flip of a switch." Designed exclusively to meet strict facility security standards, ViaPath's voice biometric solution has successfully passed independent security audits. ViaPath has received multiple patents for this technology. Distinctive Advantages of ViaPath's Voice Biometric Solution • Operates in Real Time — Prevent PIN fraud before it happens, instead of discovering it after the fact. • Resides as an integral component of the ITS and does not require third -party software to be opened outside of the ITS user interface. 2023 ViaPath Technologies Weld County Colorado RFP #62300133 156 Enrollment Flexibility — In addition to script -based enrollment, the system can enroll the inmate based on voice samples taken during initial calls made by the inmate. There is no need for staff involvement! Features • Language- and accent -independent • State-of-the-art accuracy • Fully integrated with hosted ITS • Straightforward deployment • Integrated security • Convenient and non -intrusive (no personal information required) How It Works ViaPath's Voice IQ solution is an integrated component of ViaPath's ITS. Inmates are enrolled (below) to provide a "voiceprint" that is coupled with the inmate's PIN. With every call, the inmate speaks their passphrase into the telephone handset after entering their PIN. ViaPath's voice biometric module then processes the inmate's passphrase for verification of identity versus the PIN. A verification result is then returned to confirm or deny the inmate's identity based on the voice print analysis. Thresholds in the voice biometric module are configurable, and ViaPath typically "tunes" the parameters to the specific Weld County environment to minimize both false positives and negatives. The ITS can be configured in the result of an identity mismatch to either deny the call from proceeding or to flag the call but allow it to continue for investigative purposes. 6) The system shall provide an integrated capability to monitor, record, store and retrieve inmate phone conversations on a real-time basis and retrieve conversations. All call recordings must be stored on-line for a minimum of the previous thirty-six (36) months. Recordings shall be in a standard file format with playback on a non-proprietary player. At conclusion of the contract, the successful vendor shall archive for County access, the previous thirty-six (36) months of recordings. Company has read, understands and will comply. The ViaPath recording system is a fully integrated component of the ViaPath ITS platform and automatically records all inmate calls, except those to numbers marked "Private" within the system to ensure attorney/client privilege. The system is capable of recording calls from all phones simultaneously. Live monitoring of calls does not interfere with the recording of calls. ViaPath's ITS is a web -based, centralized non -premise system that is configured with built-in redundancy to reduce interruption of service and prevent data loss. The recordings and records for each inmate call conversation are encrypted and digitally transmitted in real-time. As inmate calls complete, they are stored in our secure, enterprise class storage (ECS) servers at our Primary Data Center in Texas, which utilizes dedicated state-of-the-art SAN All Flash storage arrays. The ViaPath Data Center servers will store inmate call conversation recordings for Weld County on-line for immediate access by authorized staff and investigators for the entire contract 2023 ViaPath Technologies Weld County Colorado RFP #B2300133 157 period plus any extensions. At the conclusion of the contract, if ViaPath is not chosen as the successful vendor for the new contract, ViaPath will transfer all call recordings, reports, documentation, data, etc. Data will be transferred in a user-friendly, searchable electronic format to a hard drive storage device for indefinite off-line access. Live Monitoring ViaPath's ITS allows authorized Weld County staff to monitor inmate phone conversations in real time. Using a secure Internet connection, users can access the system's live -monitoring component through a desktop, laptop, or other remote means. Whether at an on -site workstation or from a remote location, only those with appropriate security clearance can access the password -protected, live -monitoring component. Live monitoring is not detectable by the inmate or by the called party and does not interfere with the continuous recording of the conversations. Several investigators may monitor the same call simultaneously. Calls in progress are displayed on the system's Live Monitoring screen and are selectable for listening by inmate PIN or called number. Private Calls: Calls that are "Private" (by called number, PIN, or telephone) are not recorded and cannot be listened to but can be viewed in progress on the Live Monitoring screen. The ability to view private calls is a permission assigned to a user's role. If that user does not have the permission enabled, then private calls in progress will not appear in the user's Live Monitoring screen. Even if the user does have permission to view private calls, they cannot listen to those calls. Authorized personnel can configure the system's Hot Number Alert to auto -forward calls of interest to a pre -designated Weld County number or outside agencies number. An authorized user monitoring calls may also manually forward calls of interest, for example, to an authorized Weld County's user number or other approved numbers for investigative staff. Live Monitoring Live -monitoring functions for calls -in -progress include: • Allows the user to manually select and listen to a call in real time. • Allows the user to Scan calls. The system plays a live conversion for a specified interval (e.g., 30 seconds), then automatically scrolls to the next active call. When the last call on the Live Monitoring screen is scanned, the scan cycles back to start again. At any point, the user may stop the scan and listen to a conversation of interest for any length of time. • Allows the user to disconnect (end) any call deemed inappropriate or threatening. 2023 ViaPath Technologies Weld County Colorado RFP #62300133 158 • Allows the user to forward a call of interest to a designated number. • Alerts the user when a call was placed by an inmate with a "hot" (alerted) PIN or when an inmate has called a "hot" (alerted) destination number. • Displays a Note Icon if the call has an investigation note attached. A valid secure log -in password is required to set an alert. When an alert is sent, the investigator (or other designated person) to whom the call is forwarded can listen to the live conversation. Arrocn rnvesrinoron motes to coils When an alert is sent to an investigator's telephone, he or she may enter an authorized security code on the phone's keypad to immediately access and listen to a live conversation. The investigator monitoring an inmate's conversation may also cut -in and talk to each party and/or terminate the call from his/her phone, workstation, or remote computer. Fkat rasrnew puled No. .- w Recording Retrieval The ViaPath ITS provides integrated capabilities to retrieve non -legal inmate phone conversations in real-time. Authorized personnel can quickly and efficiently find specific calls by inmate name, PIN, called number, inmate station used, and a variety of other search criteria. The user selects or clicks to check one or more criteria listed on the Detail Reporting screen. This creates a more efficient process to customize subsequent reports with attached recordings and meet investigative or administrative needs. 00 O a ta+x+'�s+aoa Call search and playback are easily done at the facility's ITS workstation, County -issued PC, remote PC, or mobile device to replay recorded calls from the Weld County facility. ViaPath Command allows authorized personnel to search for call recordings by one or more specified criteria, including dialed number, date, time, inmate account and site name. Users select one or any combination of criteria listed on the Detail Reporting screen; customizing the search and subsequent report with attached recordings to meet the investigative (or administrative) need. 2023 ViaPath Technologies Weld County Colorado RFP #B2300133 159 There is a permission associated with user roles to allow or disallow viewing of private calls (calls that are not recorded, e.g., calls to attorney). If the user's role does not allow this permission, then private calls will not be recalled in a call - _ .• search. e��e Recording Playback There are two (2) options available for playback of calls retrieved from a search, Call Playback and Call Analyzer. Call Playback Call Playback is the routinely used listening option. Audio playback begins immediately while the recording is streaming. Investigators may add a case number, investigator ID, mark significant points, and add or read attached notes while listening to the playback. Call Analyzer • Call Analyzer lets users study recordings of investigative significance closely. • The recording is fully downloaded to the investigator's computer before replay and analysis begins. Detail Report 0, • column Node end drop a here b gm. by he column Access Call Analyzer directly from Call Detail Screen or from Call Playback ViaPath's ITS employs two channel recording of inmate conversations, which allows investigators to separately listen to the inmate and called party portions of a call, and if desirable play through separate speakers. The system's Call Analyzer separates the inmate's side of the conversation from the called - party's side of the conversation and displays their waveforms on different channels for separate analysis. Clicking/dragging the mouse across any segment on one or both channels select the replay segment. Call Offload to Removable Media Call archiving to portable media is simple with the ViaPath ITS. The CD/DVD Utilities module allows authorized users to copy call recordings with their associated call records easily to portable media (CD, DVD, USB devices). The copy utility will produce recordings with no loss in quality and can place an audio time and date stamp within the recording. 2023 ViaPath Technologies Weld County Colorado RFP #B2300133 160 Email Link to Call Recordings Our ITS allows authorized users the ability to send a link to inmate call recordings using the system Audio/Data/Email Utility rather than burn to a CD or download to external media. The County's investigators can simply email a secure link to end users to play or download selected recordings as opposed to physically burning calls to disc. End users who receive the secure email link to recordings will have seven (7) days to retrieve the recordings and must enter their email, a password, and a confirmation code to access the recordings. Chain of Evidence When an inmate places a call, the call recording (and the call details to accompany that recording) is digitally stored in our secure, enterprise class storage (ECS) servers at our Primary Data Center. ViaPath records and saves calls in .wav-compatible format. When files are reformatted for special purposes (e.g., for storage on flash drives), they are generally regarded as unverifiable and thus inadmissible in court. Call recordings in original format are encrypted with the appropriate codec, date, and time stamped, and stored along with their associated call data. Any time a recording on the ViaPath servers is listened to, downloaded, copied, or emailed, this information and timestamp of the event is appended to the call record. The new information is attached to the existing file, but the existing file is not overwritten or edited. The recordings are recorded live, and during this time a proprietary algorithm creates a date and time stamp for the data portion of the .wav file. When the call is completed, a codec is written onto the completed recording. The .wav file requires this codec to play back the recording. If the recording stays in the .wav format, ViaPath can always verify its authenticity. These features maintain the integrity and verifiability of the chain of evidence, ensuring that our records stand up to the highest degree of judicial scrutiny. ViaPath promises to provide expert testimony regarding the reliability of your records and call recordings free of charge if they are ever challenged. 7) Provide correct and accurate call details and management reports for all calls placed from the inmate phones. Reports shall include at a minimum, origination number, destination number, type of call (local, intrastate, or interstate), number of minutes of call, reason for disconnecting and total call charges. Report must be available on -site. Company has read, understands and will comply. ViaPath has designed the ITS for easy, real-time, customizable, and ad -hoc reporting for all ITS information facility administrators and investigators need. Powerful, but easy -to -use, ViaPath reporting functionalities simplify the process of generating standard or customized reports that deliver exactly the information each user needs. The reporting features are available via ITS Anywhere, Anytime Access, no VPN is required. Properly authorized users may access the reporting tools from any onsite ITS workstation, the client's on -site PCs, or any off -site PC desktop or laptop. The ViaPath ITS provides five reporting tools: • Dashboard Graphs —Call activity information at a glance • Call Detail Reporting —Find valuable information on calling activities, designed primarily for investigators while still being easy -to -use for administrators 2023 ViaPath Technologies Weld County Colorado RFP #B2300133 161 • ViaPath Designed Reports—Preconfigured commonly used report templates • Advanced Reports —Designed primarily for administrators • Report Builder —Build custom, detailed analysis reports, and ad -hoc reports Dashboard Graphs The Dashboard displays a user -defined date range of information, in graphical format, about the client's overall system or each facility's Call Results, Calls Per Hour, Revenue by Call Type, Total Calls in Progress, and Validation Status for the current day. Authorized users can export the graphical dashboard data to a PDF file. Start Date 9/1/2020 ® End Date 12/4/2020 Update Call Detail Report The Call Detail Report (CDR) search page is accessible from the main ViaPath Command window and gives users a simple, one -page way to create highly selective search filters on multiple CDR fields in the ITS database. The Detail Report search page defaults to a subset of search criteria that are most commonly used as illustrated below. 2023 ViaPath Technologies Weld County Colorado RFP #B2300133 162 Detail Report search criteria Sten Dab. artr2o21 End Data: 8!52621 As Stles Sdaam Start Time: ou, First Name Last Name Completion Status AA Cells Inmate Phone .SHect Fhone(s) End Time: And10r CID ►9x ID Max our: 0:00 11111111 There are many more search criteria that can be applied; these criteria are accessed with the "Expanded Search" link that opens the search window to the full search mode. The additional search criteria allows for more detailed searches as shown in the following example. 2023 ViaPath Technologies Weld County Colorado RFP #B2300133 163 Detail Report Search criteria Start Date: End Date: Dialed No.: MsCin Call Type CaN ":tvetsi Inmate Phone See,N Phone{, Alias: Investigator ID: Debit Card ( PIN/BATCH/ID, MAC Address: Housing: PIN Active Only Return PRIVATE ordy ❑ View AI Notes Called Party H] records only (Multi -Way) Remote Call Forwarding Only All Stec Seiected Start Time: Completion Status �;rt'S pdeYe Stop Code End Time: And / Or CD Notes: Security Threat Group Connection Type Mai Max Dui, Our Call Band Phone Group Case ID: Speed Dial E: Device Type Audio File Name: Video Elie Name: Exclude non -essential cans i] Exclude PRIVATE ❑ VW...status status records only ❑ Cell Phone records only p Return calls with notes only ❑ Rehm HOT calls only ❑ Return .s with ENERGY only Voice ID records only Search using PAN details A print of all CDRs within the specified period can be generated by simply applying dates and then not applying any additional filters. Filtering Report Results — Optimizations for Reporting The system's Call Detail Report function generates more than 1,600 different reports based on user -defined parameters. An authorized user may select or click -to -check one or any combination of multiple selection criteria listed on the Call Detail Reporting screen; customizing the report to meet the investigative (or administrative) need. 2023 ViaPath Technologies Weld County Colorado RFP #B2300133 1 64 Most of the fields that require data entry (e.g., dialed number, first/last name) include a drop -down "Contains" check box that you can click to have search results include any records with the alphanumeric string rather than an exact match. Several fields also allow you to enter multiple search criteria values, separated by semicolons. These fields include: • Dialed No • Last Name • Speed Dial No • PIN • Alias • Debit Card • Misc. ID • Case ID • MAC Address • First Name • Investigator ID Last Name a C«rtau+s J A pop-up menu displays, notifying users that they can Last Name enter multiple entries after placing the cursor in these fields. Also, after inserting multiple entries and moving the Doe:Jones:5mM Wes cursor out of the field, click the appropriate options in the O contains ) drop -down check box list of all the values. You can also remove any of the criteria for this specific search by Eand(s) unchecking the value. This is useful for saved searches where a variation of the search is necessary. You can also close this drop -down by clicking the small "x" in the upper right corner. There are also filter criteria defined on the nature of the call rather than any specific data value, e.g., only PRIVATE calls. These criteria are invoked by checking the specific filter box at the bottom of the page. From the Call Detail Report page, authorized users can: See the destination dialed number for every call or call attempt Click a dialed number (activating Reverse Lookup) to see the published name and address associated with that number Identify the inmate who placed each call by PIN, first name, or last name Click a PIN (if applicable) to open an inmate's detailed file View other call details (date and time, inmate phone and trunk line used, duration, charge for the call, payment type, fate of the call; if applicable, reason for block, reason for disconnect) Listen to a recorded call Download and perform an in-depth analysis of a recorded conversation using the ITS advanced Call Analyzer Add investigative notes to call records and recordings Add a Case ID to the call for investigations Copy calls to portable media (CD, DVD, USB device, Flash Drive) Save the report to a file (for later retrieval in the ITS or to be used as a template for similar reports) Export the report in Excel, PDF, or CSV format for use outside the ITS ISDoe p Jones p Smith p Wesson 2023 ViaPath Technologies Weld County Colorado RFP #B2300133 165 • Print the CDR with or without the search parameters displayed at the top of the printed report. Weld County users often create the same report repeatedly for daily, weekly, or monthly activities. ViaPath's solution allows authorized staff to build and save a report as a template. The template eliminates the need to build a report from scratch, saving your staff time and streamlining report functionality. Regardless of what type of report is requested, when users click the Search button, ViaPath's ITS generates and displays the report on the Detail Report results screen. Deta, Report - Results Screen Notes Columns on Detail Report Search Results Users can add the Notes and Other Notes columns to the Detail Report search results screen. The Notes column displays notes entered by the user. The Other Notes column displays notes entered by other users. • To add Notes and Other Notes columns to the Detail Report, search results, right -click on any column header. • Select Columns. • Select the Notes and Other Notes checkbox. • Click Save to keep your changes. 2023 ViaPath Technologies Weld County Colorado RFP #B2300133 166 Use the Notes check box to filter results for investigators to easily locate their notes. Detail Report s•nr<n crosc• Use a ViaPath-Defined Report Type The ITS is preconfigured with a set of commonly used templates for reports. Upon request and at the time of system implementation, ViaPath will configure and save additional Report types Weld County anticipates needing. The investigator selects these custom report templates from the Call Detail/Summary Reports drop -down list on the Menu Bar. ViaPath-defined reports include: • Standard Summary Report (data for all calls for count, minutes, and revenue) • Free Call Summary Report (data for free calls for count, minutes, and revenue) • Rate Summary Report (data for all calls by call type for count, minutes, and revenue) 2023 ViaPath Technologies Weld County Colorado RFP #B2300133 167 Frequently Used Summary Report (data for all calls by dialed number for frequency and date/time) Advanced Reports The Detail Report provides a rich set of criteria for customized searches of call records and other database information. In addition, our ITS has a set of pre -defined Advanced Reports that allow for easy investigation of commonly searched topics. All the reports allow for filtering on a date range; others have additional filter / selection customization. All the reports allow authorized users to export results to Excel, PDF, and CSV format files. Advanced Reports are in the following categories: Call Statistics (and Revenue): Displays total calls by termination type; also displays number of calls for which the recording has been played by a user. Report Builder: allows investigators to build custom ad -hoc reports incorporating call detail information with more advanced tools for selecting, sorting, and combining data. Debit System Information: Multiple reports that provide information about Inmate Debit accounts and related transactions. Inmate Information: Multiple reports that relate to different aspects of inmate calling, such as Inmate Phone List (PAN) Report, Shared Destination Dialed Number Report, and so forth. Diagnostics: Multiple reports that provide information about system performance, for example: counts and percentages of completed and incomplete call attempts relative to trunk lines or inmate telephones. Global Audit: Multiple reports that allow administrators to track all system logins and activities by all or specific users and/or by specific tasks performed. Call Playback Audit: Generate reports on all call playback activity; in addition to filtering on-site(s), the report can be generated for a single user, multiple users, or all users. Auto -Enroll IVR: Multiple reports that track inmate activity related to inmates calling out to called parties for auto enrollment entry into the inmate's Personal Allowed Number list (PAN), as well as the status of the existing inmate PAN lists. PIN List Editor: defines a named list of PINs users can add as further search filters. Dialed No. List Editor: defines a named list of Dialed Numbers that can be used for further search filters. Advanced Reports draw information from various ITS databases to allow authorized staff to track, analyze, and audit inmate phone usage, call revenue, debit system transactions, user access of the system, changes made to system settings, and overall system performance. Report Builder The Report Builder tools that are now fully integrated into our main interface allow investigators to build custom ad -hoc reports incorporating call detail information with more advanced tools for selecting, sorting, and combining data. With enhanced query options and other advanced data mining tools, Report Builder can reveal call trends and correlations that might go unnoticed otherwise. 2023 ViaPath Technologies Weld County Colorado RFP #62300133 168 Report Builder creates simple or complex custom reports. A complex report might be the result of a multi -dialed number (destination number) query cross-referenced against a single or multi - inmate PIN query or any other combination of queries. Report Builder's Dialed Number List Editor and PIN List Editor allow you to save special lists and then select Dialed Number and/or PIN Query Options. Expanded Search searcrl Criteria alto rvo 102022 (GfdK9 Yo 1n1; Itr2A2t22 a End Om' nnsno22 End TU., 40. 0 • =Ilia ®MID Mln bur Mu Our. For example, all incarcerated members of a gang might constitute a special PIN List, and the telephone numbers for all facility employees might comprise a special Dialed Number list. The query options for a customized report could include either or both special lists. Including both would allow you to see all calls made to employees by members of the designated gang immediately. Dialed No. Lists and PIN Lists created in the editors can be used as search criteria in the Detail Search Report (both Expanded and Quick Search) by selecting the list from the Templates dropdown menu. From the Detail Search Report screen, select a list (Dialed No. or PIN) from the Templates dropdown menu, then click the Update List button to edit a list. A link is provided to take you back to the report search criteria screen. Create and edit lists (Dialed No. or PIN) using the list editors. 2023 ViaPath Technologies Weld County Colorado RFP #62300133 169 Dialed No. List Apply Additional Filters: Users can refine the result of an initial search, and the system re- groups data to yield greater intelligence. Data Query Flexibility: Report Builder's flexible query parameters allow you to select specific facilities (when multiple facilities exist in the network) and any or all phones or phone groups from your facility, any or all call types, stop codes, and more when creating custom reports. This flexibility allows you to select only the booking phones at your facility, so you can run a report on calls made from just the booking area in your facility. For example, you could select a PIN list for a specific gang and see which phone number each gang member dialed from booking over the last year. You can also save that list of numbers as its own Dialed Number list, and then run another report on calls made by anyone from your facility to any of those same numbers. This could potentially lead you to other gang members in your facility that had not previously been identified. Canned Reports Canned Reports are a set of reports which return specific sets of data. These reports were previously only available through the Report Builder application. Now the same canned reports are available by selecting Reporting - Detail Search Report - Report Builder - Canned Reports. Stan D. Selected Parameters and Filters The multiple parameters, previously in Report Builder, for creating customized reports are now available in the Detail Search Report All these parameters are available in the Detail Search Report (Expanded Search) including specific Facilities, STGs, Call Type, Stop Code, Completion Status, and more. Select one or multiple filters to create fully customized reports. Save and Export Reports Using the Detail Search Report (Expanded or Quick Search), frequently used criteria can be applied and then saved as a template for later use. Report results can be exported to Excel, PDF, and/or CSV files. 2023 ViaPath Technologies Weld County Colorado RFP #B2300133 170 8) Call detail Records — call records and recordings shall be stored on-line at a minimum of the previous thirty-six (36) months. Alternate proposals of archive storage are not acceptable. Company has read, understands and will comply. ViaPath will store call detail records and call recordings online for access by authorized personnel and investigators. For this project, ViaPath will configure the ITS to store recordings of inmate conversations and make them retrievable online for the life of contract. 9) The system shall be capable of allowing secure inter -agency access to recordings with the ability for the County to limit and track agency access. Company has read, understands and will comply. ViaPath has several methods to allow secure inter -agency access to recordings. Limited Access Licenses with Expiring IDs ViaPath's ITS provides limited access licenses with expiring IDs. Weld County can grant access to the system by outside agencies for relatively short-term projects without concern that a person granted temporary access might access the system beyond Weld County's authorized timeframe. Actions by this user would show up on the audit reports. Add a Temporary New User (define active period for account) 2023 ViaPath Technologies Weld County Colorado RFP #62300133 171 Sharing Call Recordings via Portable Media While viewing call detail records or listening to recorded conversations, the investigator can send recordings to other agencies using the CD/DVD Queue. Clicking CD/DVD on the Menu Bar opens and displays the Audio/Data/Email Utility screen, which lists the recordings sent to Queue. Here, you can access tools that allow any or all the recordings in the queue to be emailed, downloaded, or copied to portable media (CD, DVD, USB Flash Drive, or other USB device). ® !CM Audo/pata/Fmsil Utilities Vr. 3.2 Build 0004A Audio/Data/Email Utilities The Play option allows the investigator to preview recordings in the queue before emailing or burning them to an external medium, perhaps Removing Selected recordings. When the selected list is final, the investigator clicks the Start button. Clicking the Start button is designates the download type: Data CD/DVD: Clicking OK downloads a file that includes call detail information with the recording and is intended for replay on a computer. The system downloads to a temporary file on the local computer, then burns the files to the selected drive. Audio CD: Clicking OK downloads a way file of the recording for a CD or DVD that can be played, for example, in a car or home stereo system. The system downloads to a temporary file on the local computer then burns the audio files to the selected drive. Download Only: Clicking OK downloads the files in the queue to a designated folder on the local hard drive. Email Files: Clicking OK downloads the system's recordings to a temporary file on the local computer and opens the default email program with recordings attached to a new message and with call details printed in the body of the message. The investigator enters an email address in the To: field, optionally types a note in the Message field, and clicks the Send button. 2023 ViaPath Technologies Weld County Colorado RFP #B2300133 172 Secure Link to ViaPath Inmate Call Recordings ViaPath is making investigative call recording access easier for investigators. The ITS allows authorized users to send a link to inmate call recordings using the system Audio/Data/Email utility rather than burning the data to a CD or downloading it to external media. Investigators can email a secure link to end users to play or download selected recordings. End users who receive the secure email link to recordings have seven days to retrieve the recordings and must enter their email, a password, and a confirmation code to access the recordings. Audit: The Audit feature of the ViaPath ITS includes the ability search for instances when a call or VRS session was accessed (played or downloaded) via a Secure Link email. Actions tracked are: Downloaded Call (from the email link), Played Call (from the email link), Downloaded VRS Call (from the email link), and Played VRS Call (from the email link). Global Audit End Date ,212021 Modules Reporting Inmate Name 4/2/2021 Aeons Downloaded call. Played Call. Played VRS Call Dialed No. 2023 ViaPath Technologies Weld County Colorado RFP #62300133 173 C. Investigative Features The County currently uses a technologically advanced Investigation system which has been very successful. Once a contract is awarded as part of the RFP, the successful vendor must agree to provide and maintain a Biometric Voice Identification and Investigation System. The system shall include at a minimum the following features and functionalities: Company has read, understands and will comply. Voice IQ® — Integrated Voice Biometrics ViaPath offers Weld County our unique voice biometric solution, Voice IQ®. ViaPath's Voice IQ is a biometric speaker verification system that enables initial verification and identification of inmate in real time, using a simple, spoken passphrase, and continues to verify that speaker optionally throughout the call. Two levels of voice biometric identification are available on the ITS: Voice IQ Initial Voice Biometric Verification —Verifies the voice of the inmate matches the voiceprint associated with the entered PIN at the beginning of the call. Voice IQ flags any failure of matching and can also be configured to deny the call if there is a match Both features are an integrated part of failure. our ITS and include analytical tools Voice IQ Continuous Voice Biometric Inmate and reporting. When working together, Verification —Continuously analyzes the inmate they enable comprehensive and voice throughout the call to ensure the inmate ongoing inmate caller identification. does not hand off the call to a different speaker. Totally language- and accent -independent, the Voice IQ voice biometric identification feature provides a secure, efficient, and extremely convenient method to initially verify an inmate's identity and, if Voice IQ Continuous is deployed, continuously ensure that the inmate does not hand over the call to another inmate throughout the call. The voice biometric solution is easy to deploy within Weld County facilities, as it is fully integrated to our ITS — we can enable it in your facility by essentially "a flip of a switch." Designed exclusively to meet strict facility security standards, ViaPath's voice biometric solution has successfully passed independent security audits. Distinctive Advantages of ViaPath's Voice Biometric Solution Operates in Real Time— Prevents PIN fraud before it happens, instead of discovering it after the fact, and delivers actionable intelligence as it happens. Authorized users can see a detected voice change during a call in near real time in the Live Monitoring module of the ITS application. Resides as an integral component of the hosted ITS and does not require third -party software to open outside of the hosted ITS user interface. Enrollment Flexibility and Simplicity — Simple enrollment requires repeating a passphrase using any inmate telephone. There is no need for staff involvement! Voice IQ Continuous also provides the ability to enroll a voice without a passphrase. 2023 ViaPath Technologies Weld County Colorado RFP #82300133 174 • Technology works throughout the call (Continuous Voice Biometric Identification) and identifies fraudulent handover of the handset to a different inmate. • Identifies and scores all potential fraudulent users on the call. • Provides the ability to search call recordings for the voiceprint of an inmate. Features Language- and accent -independent State-of-the-art accuracy Fully integrated with hosted ITS Straightforward deployment Integrated security Convenient and non -intrusive (no personal information required) ViaPath Data IQTM (DEX) ViaPath offers Weld County investigators the latest technology to assist them with their work to continually find better and more efficient methods of collecting and analyzing raw data at Weld County facilities. As your partner for investigative solutions ViaPath will provide our state- of-the-art investigative data mining and visual analytic software, ViaPath Data IQ., to produce actionable intelligence for investigators at no cost to Weld County. Transforming raw data into actionable intelligence has become a critical cornerstone for modern day law enforcement and correctional agencies; applying intelligence -led principles and concepts to solve and prevent crimes. The successful implementation of these strategies requires the right combination of data, technology, and trained personnel. With ViaPath Data IQ (DEX), agencies are equipping their personnel with critical data and technology designed to efficiently and effectively allow investigation and analysis in a modern big -data world. Big Data Architecture Like many industries around the world, the correctional industry has experienced a transformation deploying digital services resulting in more data points which generate more raw data than ever before. The increased volume of both structured and unstructured data (such as inmate messaging) has challenged law enforcement and correctional agencies to seek solutions designed specifically around big -data and the delivery of both efficient and effective solutions. Unlike traditional row structured solutions, Data IQ (DEX) leverages a columnar data structure resulting in faster data queries and faster results. Data IQ (DEX) combines the right architecture with the ability for agencies to functionally ingest any data point, regardless of data type or structure. With this strategy, ViaPath can offer Weld County an all-around enhanced user experience. ViaPath provides a portfolio of solutions readily available to be digested within Data IQ (DEX), providing the County with the latest safety and security intelligence solution. Data IQ (DEX) contains all the power of integrating with the ViaPath data sources provided to Weld County. Additionally, unlike other solutions in the market, Data IQ (DE)() can ingest ANY data point (commissary and JMS systems, trust accounting, public information) without software development. For Weld County, this means that when new data sources are identified or 2023 ViaPath Technologies Weld County Colorado RFP #B2300133 175 added, ViaPath Data IQ (DEX) is ready to ingest them with only a simple adjustment to the data model. Examples of data that can be ingested include: • Inmate telephones • Messaging • Commissary • Video Visitation • Employee Data • Visitation data • Wireless Tablets • Lobby/Intake Kiosk • Payment Services ViaPath's Data IQ (DEX) is the industry leading solution designed to provide an intuitive user experience and faster delivery of actionable intelligence. Currently there are over 20 state Department of Corrections agencies who rely on ViaPath Data .IQ to process and analyze over 1 billion records spread across 14 otherwise disparate data sources. • Trust Accounting • Public Information • Case Management Investigative Data Sources MIERMIESEIMMIENEMIZIEMEIli Inmate Phone.lb ✓ J i 8littnS Hama and Address Nattetlon Data Financial hanaacuan Data Jail Management System Meat Data Security Fluent Groups Incldant Reports eon Phone Forensic Data Public Intermetian Data to Sources unique to Facility "Data IQ DEX is the perfect balance between the complexity of analysis and the simplicity of design." - Mitch Volkart, VP Intelligence Solutions User Experience Providing a solid foundation in data structure is a fundamental start, but ViaPath goes beyond by recognizing the need for an enhanced user experience. Data IQ (DEX) balances the complexity of analysis with simplicity of design, allowing users to effectively leverage the solution to quickly mine data and turn otherwise raw data into actionable intelligence. Each individual user's workspace within Data IQ (DEX) can be configured to show a variety of views including a customized user page which consists of simple object buttons and saved queries or the ever -efficient "Universe Viewer" that allows the user to immediately start datamining from the home screen. f�tletttttt� 2023 ViaPath Technologies u Weld County Colorado RFP #623001133 176 Object Searching and Associations Searching for objects within datasets has never been easier than with Data IQ (DEX). Users can perform reactive searches (i.e., the user has a known starting point) using a variety of methods which include the Search pane, Workspace, the Universe Viewer, or folder. This flexibility allows users to customize their experience to what is most comfortable for them. Leveraging the capability of first- and second-degree associations, users can analyze individual transactional data. For example, users can analyze individual timelines plotted on a time series or stay high level and simply associate two objects without the underlying transactional objects. This flexibility in design enables users to easily interpret the link diagram allowing the discovery of patterns and associations. Data IQ (DEX) is equipped with several visualized data layouts including: Lens • Radial • Standard • Structural • Hierarchy Top • Hierarchy Bottom • Hierarchy Left • Hierarchy Right Social Network Analysis (SNA) Analyzing data in today's digital age not only focuses on "who is connected to whom and how", but also focuses on the strength of those connections. Social Network Analysis (SNA) automatically changes the sizes of displayed objects depending on their connectivity in the network. Social network algorithms include: Degree — node resizing depending on how many connections an object has Betweenness — identify nodes that may bridge between networks Closeness — find the closest nodes to the other nodes in a network Page Rank — identify important nodes by assigning each a score based upon its number of incoming links • Eigenvector — measure of influence that considers the number of links each person has and the number of links their connections have Data Exchange (DEX) Network ViaPath's Data IQ (DEX) software analyzes data and provides critical connections across other allied data exchange agencies. Data IQ (DEX) allows users to output results and diagrams to users both via standard formats and through the application itself. This allows users to interact dynamically with shared diagrams rather than having a static picture. ViaPath Data IQ (DEX) allows users to search for objects that exist across multiple facilities. For example, a user may have an object set from their own data and choose to search it against a 2023 ViaPath Technologies Weld County Colorado RFP #62300133 177 second set of data or model. Once again, the power of Data IQ includes the ability to query any data source or object type, not being limited to particular objects such as phones and/or phone numbers. a. The investigation software must be completely integrated with the calling platform and not require the export and import of inmate call records, inmate account information, or called party billing name and address information related to the County. Company has read, understands and will comply. The ITS investigative features are integrated with the calling platform for call records, inmate account information, called party billing name and address information. b. Voice identification technology to enroll, validate, monitor, and continuously identify all inmates speaking on the phone. Ability to conduct voice searches on all called parties throughout the entire platform. Company has read, understands and will partially comply. ViaPath's Voice IQ solution is an integrated component of ViaPath's ITS. Inmates are enrolled (below) to provide a "voiceprint" that is coupled with the inmate's PIN. With every call, the inmate speaks their passphrase into the telephone handset after entering their PIN. ViaPath's voice biometric module then processes the inmate's passphrase to verify inmate's identity versus the PIN. A verification result is then returned to confirm or deny the inmate's identity based on the voice print analysis. Thresholds in the voice biometric module are configurable, and ViaPath typically "tunes" the parameters to the specific Weld County environment to minimize both false positives and negatives. The ITS can be configured in the result of an identity mismatch to either deny the call from proceeding or to flag the call but allow it to continue for investigative purposes. With Voice IQ Continuous, the system will continue to identify all inmates speaking on the phone throughout the call. In consideration of applicable privacy laws, further review and development of a called party's voice print biometric information is required. Enrollment and Enrollment Verification An inmate enrolls in Voice IQ's initial voice biometric solution by saying a selected passphrase three times (e.g., "with ViaPath, my voice is my password"), creating a unique voiceprint. If desired, Weld County can limit enrollment to specific telephones where staff can monitor the enrollment. However, no Weld County staff involvement is needed during the enrollment process, and it can be conducted on any inmate telephone on the inmate's initial phone call. If an inmate fails this initial enrollment, the system delivers a prompt to the inmate that they must speak loudly and clearly to pass verification, then allows them to try again. The second consecutive failure records a voice enrollment failure. The VIQ Trained check box in the PIN Detail screen ensures an inmate's Voice 1Q enrollment has been verified. The VIQ Trained check box remains unchecked until a PIN voiceprint has been verified as trained. 2023 ViaPath Technologies Weld County Colorado RFP #62300133 178 Inmate ID Debit PIN t S95 Collect PIN 1395 Card ID ® Active Last Hame Aye! cumenvy in use 112vID Trained Sefect Threat Group ❑ Hot PIN Auto PAN . Max PAN ❑ Restricted Playback 0 yoicemail Edit Voice IQ Enrollment Role Permission: The PIN/PAN module of a user Role includes the Edit Voice IQ permission. This allows users with this Role to uncheck the VIQ Trained checkbox of a given PIN to allow a PIN to re -enroll in Voice IQ. Weld County may do this if the initial enrollment has an issue that is causing many false positives/negatives. � Advanced Re9orts PINIPAN ,/ Number Manry2mY'S 114 xafr{�ayement Pemespeee U PIN/PAN Auto Enroll IVA Delete PAN Edht PAN I Edit voice Eereilre Car Searching for Calls that Failed Voice Verification From the Detail Report screen, Weld County users select "Failed Voice Verification" from the stop code drop -down menu, and view which inmates failed voice verification during the initial call setup. c. Provide continuous, real-time identification of inmates speaking on a call, and continuous voice analysis for the entire duration of the call. Company has read, understands and will comply. Voice IQ Continuous Voice Verification works with the Voice IQ Initial Voice Verification to ensure the inmate validated with the PIN at the start of the call remains the only inmate speaking throughout the call. Using one of the most comprehensive, natural -language -speaker - verification tools in the industry, Voice IQ enrolls the inmate voiceprint and builds a voiceprint 2023 ViaPath Technologies Weld County Colorado RFP #82300133 I 79 vsopoth profile for comparison in future calls. During the inmate call, Voice IQ S & continuously compares segments of the live calls to the recorded voiceprint to MEETS EET & verify the inmate's identity. Whenever the software detects a change in the voice on the inmate side, a Speaker Change Event (SCE) is recorded in the call record and displays in real time if the call is being live monitored. Voice IQ also identifies most likely inmates matched to the new voice. Voice IQ Continuous also provides a valuable investigative feature in voiceprint search. Investigators can search call recordings to identify those that include a specific inmate's voiceprint. ViaPath's Voice IQ Continuous generates a system alert when an SCE is detected. Alerts can do any of the following: • Alert both parties an SCE has occurred, and calls continues until hang-up. • Store SCE information in the hosted ITS database without notification to the called parties and calls continues until hang-up. Technology Features • SCEs are stored separately, not altering the original recording. • The system requires 20 to 40 seconds after a trigger to determine an SCE. This configurable buffer is intentional. It helps protect against false positives caused by a laugh, cough, cry, or emotional speech. Enrollment and Enrollment Verification Enrollment can be done using Voice IQ Initial's process, when an inmate speaks their selected passphrase three times (e.g., "with ViaPath, my voice is my PIN"), creating a unique voiceprint. Alternatively, the system provides a passive enrollment (also known as "covert" enrollment), where the system takes speaking samples from an inmate's initial call or across multiple calls to complete Voice IQ enrollment. The VIQ Trained check box in the ViaPath Command GUI PIN Detail screen assures Weld County an inmate's Voice IQ enrollment has been verified. The VIQ Trained checkbox remains unchecked until a PIN voiceprint has been verified as trained. Detiit PIN 1495 Collect PIN 1 a95 Cara IO Active ill voice VenTieatwn Enrolled Flnt Name Mlddlc Meme O Cunelnly In Use IO Wp Trained locebon Auto PAN N.: PAN �Vo Re:lrr_liert Select Tnrcsf Group WORN O Restricted Playback ❑ Reeet Recorded Name ® voicernail Edit Voice IQ Enrollment Role Permission: The PIN/PAN module of a user Role includes the Edit Voice IQ permission. This allows users with this Role to uncheck the VIQ Trained check box of a given PIN to allow a PIN to re -enroll in Voice IQ. Weld County can do this if the initial enrollment has an issue that is causing many false positives/negatives. 2023 ViaPath Technologies Weld County Colorado RFP #B2300133 180 Role Restricted �' Rcporhng J Advanced Reports PIN/PAN B PIN/PAN Delete PAN Edit PAN `Edit Voice IQ Enrollment I Cr Voice IQ Call Detail Reporting Filter From the Call Detail Reporting screen, users check the Return VIQ Detect Status Records check box. When checked, this limits search results to call records where Voice IQ has detected possible changes during the call. Voice IQ Flag of SCE in Call Detail Results From the Call Detail Reporting Screen, users can search for call records where Voice IQ detected possible speaker changes in the speaking inmate's voice. Users can then run a report to generate all SCEs detected within the specified time frame. Investigators can then select a call to view from a list of inmate Voice IDs flagged as possible speakers on the call and use the Call Analyzer feature (image below) to view a list of inmate Voice IDs that were possible speakers on the call. Voice IQ in the Call Analyzer: The Call Analyzer provides visual indicators when an SCE happens. Investigators can see the exact place in the call where the voice change occurred. Also, a list of the top five possible matches for the speaker change displays, including the inmate PIN number, name, and a confidence score (0-100) of possible speaker change matches. A. A red bar indicates Voice IQ activity was detected and where it occurred. B A Voice IQ Detect time stamp (MM:SS), displays under the Call Detail section, indicating where Voice IQ activity was detected in the call. In addition to flagging the time(s) where a change was detected, authorized users can set the system to either flag the call or automatically disconnect the call. 2023 ViaPath Technologies Weld County Colorado RFP #62300133 181 C The system provides a list of up to the top five possible inmate Voice ID matches on the call, along with the confidence score assigned by the biometric algorithm. (Only those that exceed the minimum eligible score display.) d. The investigation software must be able to import data from cell phones. Company has read, understands and will comply. ViaPath's investigative software Data IQ can import data from cell phones. ViaPath Data IQ Investigative Data Analysis ViaPath's Data IQ Investigative Data Analysis turns raw data into actionable intelligence. Powerful analytical tools collect intelligence from multiple ViaPath sources and translate it into easy -to -understand diagrams, charts, and graphs. Weld County produces millions of data points every day. Often it lies dormant, un-mined, and untapped. With Data IQ, access all that big data and get the big picture. You'll know what's going on under the surface, so you can plan and act accordingly. Pre -built search criteria include: Frequently dialed numbers Inmates/PINs conference calling Inmates/PINs calling correctional facility staff numbers Multiple inmates/PINs calling a single inmate/PIN Scheduled searches using pre -determined or custom criteria Notifications sent to designated correctional facility personnel, officers, or investigators Multiple -source deposits to a single account Eliminates Manual Data Analysis: No matter how practiced at data collection and analysis, doing it manually is time consuming, labor intensive, and open to mistakes. ViaPath Data IQ eliminates the problem: presenting an in-depth, comprehensive look at data from several ViaPath and Weld County data sources such as cell phones. Intelligence Shown: • Suspicious patterns • Tight networks (discrete) • Calls between inmates •Third -party calls •Three-way calls • Local calls • Intra-correctional calls • Calls to corrections officers • Calls to other inmate families •Calls to known Security Threat Group (STG) members 2023 ViaPath Technologies Weld County Colorado RFP #B2300133 182 e. The investigation software must be able to notify investigators when information is found related to any report or analysis previously configured. Company has read, understands and will comply. Alerts can be configured in the system to notify investigators when information is found related to any report or analysis previously configured. f. The investigation software must be able to allow investigators to flag certain words or phrases in conversations and be notified when the system recognizes them. Company has read, understands and will comply. ViaPath proposes our unique inmate calling investigative Call IQ° feature to Weld County. This unique application elevates the automatic searching of recordings for investigative intelligence to a whole new level. Call IQ has multiple alert capabilities with the ability to detect and identify words or a sequence of words spoken by the inmate and called party. This is described below in our phonetic standards within Call IQ that are second to none. Additionally, Weld County investigators can save significant time by using Call IQ's capability to transcribe calls and to categorize and rank calls in order of importance, highlighting those having key phrases or words that fall into categories requiring Weld County's immediate attention. From the word cloud, Weld County investigators can drag and drop selected words and phrases to the toolbar to perform any of the following actions: • View the number of calls the word or phrase is found in (count). • View how many times the word or phrase appears in the results set and duration in the call the phrase appears (offsets). • View the number of calls in which the phrase appears during a selected date range (trends). • View the sentiment distribution (positive or negative) for the word or phrase compared to the entire results set or other frequently spoken words/phrases. 2023 ViaPath Technologies Weld County Colorado RFP #62300133 183 Topics (Word Groups) Call IQ includes a feature to save Weld County personnel from having to repeatedly enter multi -word search criteria with the Topics feature. A Topic is a group of words that will all be applied when the user specifies the Topic name. The words will be applied in "OR" fashion (i.e., any member of the Topic that is detected will be returned in the search). The Topic will have a name, for example, as illustrated, the Topic "Weapons." There are options to make the Topic grouping "Private," in which only the account that created the Topic can see it, and "Read Only", in which only the account that created the Topic can subsequently edit it to add or remove words/phrases. When conducting a Call IQ search, the user can choose to use an existing Topic by name instead of entering individual words/phrases. Call IQ Search Search win ®Phonetic Transcriptions Languages English -mese. Max Rest. O Enesr SYord or Passe � SMse1 Neapo-,s (;vise, SArv. gvn.�.txc. �e_e.9a4 neatc sl2p✓�Il ®EI v® Transcription Weld County investigators will be able to transcribe call recordings of specific inmate conversations of interest using the speech -to -text transcription capabilities of our Call IQ. Our fully integrated speech -to -text transcription technology automatically transcribes calls using our industry leading solution —allowing investigators to analyze the call quickly and efficiently. Authorized users can also access transcription directly from the Detail Report. Calls with transcripts available display a dark blue transcript icon in the Status column. A light blue icon in the Status column indicates the transcript is still being processed. O®O9 Me OM O10 If O®O11 O®O12 Er I ian.I 0 0200893158 O 0200412240 0 1234567890 O 123/567890 3/1812021 11:15 37162021 11:08 3116/2021 11:05 3/16.021 1.57 ad, E When the investigator selects the play icon, the Call Player tool opens, and they can automatically see the transcript of the inmate and called party conversation. Because - our system records the calls in two channels, the transcription service can separate caller and called -party transcripts. The two parties of the call are displayed in the interlocking, opposite -side format familiar to those used in most text messaging platforms. 2023 ViaPath Technologies Weld County Colorado RFP #B2300133 184 Call IQ Search Hit. 'AA! IAN nm. MEM The transcription window gives investigators the ability to add text notes to the transcript record. The transcript viewer also gives the option to also include automated prompts played by the system (the default is to not include these prompts in the transcript). Simply click the "eye" icon to include the prompts and click it again to remove the prompts. Phonetic Advantage ViaPath's proposed Call IQ blends together the latest phonetic technology for keyword and phrase searching, and voice -to -text technology for transcription. Unlike solutions that are simply textually based, Call IQ allows users to leverage the more accurate phonetic technology to retrieve calls based on the way the word/phrase sounds phonetically. This helps to mitigate issues surrounding textual based technologies that rely on transcriptions which are less than 100% accurate. The patented phonetic search technology enables searches on proper names, inexact spellings, industry terms, jargons, slang, and colloquialisms —all without extensive training, large dictionaries, or vocabulary updates. Extensive language capabilities leverage the linguist by delivering highly accurate results regardless of the speaker's gender, age, dialect, or accentor speaking style. How Phonetic Search Works Call IQ search technology is based on phonetics —the systematic study of the sounds of human speech. In the languages of the world, there are about 400 distinct sounds (known as "phonemes") though most languages use only a fraction of that total. Using these components 2023 ViaPath Technologies Weld County Colorado RFP #B2300133 185 of language, ViaPath can capture a true record of what is being said in an audio track, which can be searched more quickly, flexibly, and more accurately than with any other technology. Call IQ Features Automatically extracts meaning and flags calls that need to be investigated, reducing the number of meaningless research hours. Allows searches by topic, category, or end -user -provided phrases. Transcribes recorded inmate conversations with the outside world. The software categorizes calls, ranks them in order of importance, and highlights those calls that had key phrases or words that fall into categories requiring immediate attention by Weld County officials. It gives the investigator an overview of all the activity at a glance, reducing research time significantly. Investigators and gang task forces can add any custom phrases that are not in the standard language model at their convenience. This ensures users at Weld County are not stuck with an outdated language model. Further, the facility can add phrases that are unique to geographic location and the "street talk" found in their local area or state. The system takes you directly to the point in a conversation where a certain topic was discussed without having to listen to the entire phone call. Additional indicators are marked throughout the waveform, showing the user where to find other instances of search phrases. g• The investigation software must provide investigators with the ability to share information with other investigators from outside agencies. Company has read, understands and will comply. ViaPath provides correctional technology services to over 2,000 facility customers nationwide. Recognizing the value of this dataset, ViaPath can share customer data across customer accounts. ViaPath would not share Weld County data by default without your permission. We can share data among agencies so long as they agree to the sharing of their data. ViaPath Support can run these rapid searches upon request for your investigators and the data would be readily available to authorized investigators through ViaPath's platform at any time. h. The investigation software must be able to allow investigators to schedule reports and analysis. Company has read, understands and will comply. Call Detail Reporting The system's Call Detail Reporting function can generate more than 1,600 different Call Detail Reports (CDRs) based on parameters the investigator defines. The Call Detail Reporting button on the dashboard opens the Call Detail Reporting screen, where the investigators, among other actions, can: • Define call search parameters and generate reports 2023 ViaPath Technologies Weld County Colorado RFP #62300133 186 Trace the origin and destination of every inmate call or call attempt View every call's history detail (date and time, duration, cost, destination, if applicable - reason for block, and reason for the disconnect). Report the frequency of Inmate calls by PIN or destination number Immediately access the name and address of an inmate -called number Immediately access details of an Inmate' call privileges or other information in the inmate' PIN file Listen to recorded conversations Copy calls to portable media (CD, DVD, USB device) Add notes to call detail records and/or recordings List and review details of calls for all numbers called by more than one inmate List and review details of all calls during which a three-way connection attempt was detected • List and review details of all calls made by a specific inmate • List and review details of all calls made to a specific destination number • List and review details of all calls made from a specific ITS telephone The investigator can list and review details of calls by one or any combination of the call - selection criteria. Report Builder - Build Custom Investigative Reports The Report Builder tools are fully integrated into our user interface and allow investigators to build custom ad -hoc reports incorporating call detail information with more advanced tools for selecting, sorting, and combining data. With enhanced query options and other advanced data mining tools, Report Builder can reveal call trends and correlations that might go unnoticed otherwise. Report Builder creates simple or complex custom reports. Report Builder's Dialed Number List Editor and PIN List Editor allow you to save special lists and then select Dialed Number and/or PIN Query Options. For example, all members of a gang might constitute a special PIN List, and the telephone numbers for all facility employees might comprise a special Dialed Number list. The query options for a customized report could include either or both special lists. Including both would allow you to see all calls made to employees by members of the designated gang immediately. 2023 ViaPath Technologies Weld County Colorado RFP #62300133 187 Expanded Search Search Criteria End Da.: t, 29'2022 8 11,9r2o22 0o x ® o0 0o o • =® MIMI Dialed No. Lists and PIN Lists created in the editors can be used as search criteria in the Detail Search Report by selecting the list from the Templates dropdown menu. From the Detail Search Report screen, select a list (Dialed No. or PIN) from the Templates dropdown menu, then click the Update List button to edit a list. A link is provided to take you back to the report search criteria screen. Create and edit lists (Dialed No. or PIN) using the list editors. 0.Yb Yo �N-�srr �^Y bCs ica rues Apply Additional Filters: Users can refine the result of an initial search, and the system re- groups data to yield greater intelligence. Data Query Flexibility: Report Builder's flexible query parameters allow you to select specific facilities (when multiple facilities exist in the network) and any or all phones or phone groups from your facility, any call types, stop codes, and more when creating custom reports. This flexibility allows you to select only the booking phones at your facility, so you can run a report on calls made from just the booking area in your facility. You can also save that list of numbers as its own Dialed Number list, and then run another report on calls made by anyone from your facility to any of those same numbers. Canned Reports Canned Reports are a set of reports which return specific sets of data. These reports were previously only available through the Report Builder application. Now the same canned reports are available by selecting Reporting - Detail Search Report - Report Builder - Canned Reports. 2023 ViaPath Technologies Weld County Colorado RFP #62300133 188 Selected Parameters and Filters The multiple parameters, previously in Report Builder, for creating customized reports are now available in the Detail Search Report All these parameters are available in the Detail Search Report (Expanded Search) including specific Facilities, STGs, Call Type, Stop Code, Completion Status, and more. Select one or multiple filters to create fully customized reports. Save and Export Reports Using the Detail Search Report (Expanded or Quick Search), frequently used criteria can be applied and then saved as a template for later use. Report results can be exported to Excel, PDF, and/or CSV files. i. Function covertly with no audible sounds or interruptions of the phone call for the purpose identifying the inmate speaking on the phone. Company has read, understands and will comply. Our investigative features work covertly with no audible sounds or interruptions of the phone call. 1• Capable of detecting PIN sharing or stealing amongst inmates and identify the inmates who are fraudulently using another inmate's PIN number. Provide alerts when inmates other than the PIN owner appear on a call. Company has read, understands and will comply. Voice IQ° — Integrated Voice Biometrics ViaPath offers Weld County our unique voice biometric solution, Voice IQ. viapath ViaPath's Voice IQ is a biometric speaker verification system that enables initial MEETS & verification and identification of a Sheriffs Office inmate in real time, using a EXCEEDS simple spoken passphrase. Totally language- and accent -independent, the Voice IQ voice biometric initial identification feature provides a secure, efficient, and extremely convenient method to initially verify an Inmate' identity. The voice biometric solution is easy to deploy within the Sheriffs Office facilities, as it is fully integrated with our ITS— it is enabled in your facility by essentially "a flip of a switch." Designed exclusively to meet strict facility security standards, ViaPath's voice 2023 ViaPath Technologies Weld County Colorado RFP #62300133 189 biometric solution has successfully passed independent security audits. ViaPath has been awarded multiple patents for this technology. This technology is provided at NO COST to Weld County. Distinctive Advantages of the ViaPath Voice Biometric Solution • Operates in Real Time — prevent PIN fraud before it happens instead of discovering it after the fact. • Resides as an integral component of the ITS and does not require third -party software to be opened outside of the ITS user interface. • Enrollment Flexibility — The script -based enrollment can occur only on specific phones and overseen by facility staff, or it can be done on any Inmate phone during the initial call made by the Inmate. There is no need for staff involvement! Features • Language- and accent -independent • State-of-the-art accuracy • Fully Integrated with hosted ITS • Straightforward deployment • Integrated security • Convenient and non -intrusive (no personal information required) How It Works ViaPath's Voice IQ solution is an integrated component of our ITS. Inmates are enrolled (below) to provide a voiceprint that is coupled with the Inmate' PIN. With every call, the Inmate speak their passphrase into the telephone handset after entering their PIN. ViaPath's voice biometric module then processes the Inmate' passphrase for verification of identity versus the PIN. A verification result is then returned to confirm or deny the Inmate' identity based on the voiceprint analysis. Thresholds in the voice biometric module are configurable, and ViaPath will typically "tune" the parameters to the environment in order to minimize both false positives and negatives. The ITS can be configured in the result of an identity mismatch to either deny the call from proceeding or to flag the call but allow it to continue for investigative purposes. Voice IQ Continuous Voice Verification Voice IQ Continuous Voice Verification works with the Voice IQ Initial Voice Verification to ensure the inmate validated with the PIN at the start of the call remains the only inmate speaking throughout the call. Using one of the most comprehensive, natural -language -speaker - verification tools in the industry, Voice IQ enrolls the inmate voiceprint and builds a voiceprint profile for comparison in future calls. During the inmate call, Voice IQ continuously compares segments of the live calls to the recorded voiceprint to verify the inmate's identity. Whenever the software detects a change in the voice on the inmate side, a Speaker Change Event (SCE) is recorded in the call record and displays in real time if the call is being live monitored. Voice IQ also identifies most likely inmates matched to the new voice. Voice IQ Continuous also provides a valuable investigative feature in voiceprint search. Investigators can search call recordings to identify those that include a specific inmate's voiceprint. 2023 ViaPath Technologies Weld County Colorado RFP #62300133 190 ViaPath's Voice IQ Continuous generates a system alert when an SCE is detected. Alerts can do any of the following: • Alert both parties an SCE has occurred, and calls continues until hang-up. • Store SCE information in the hosted ITS database without notification to the called parties and calls continues until hang-up. Technology Features • SCEs are stored separately, not altering the original recording. • The system requires 20 to 40 seconds after a trigger to determine an SCE. This configurable buffer is intentional. It helps protect against false positives caused by a laugh, cough, cry, or emotional speech. Enrollment and Enrollment Verification Enrollment can be done using Voice IQ Initial's process, when an inmate speaks their selected passphrase three times (e.g., "with ViaPath, my voice is my PIN"), creating a unique voiceprint. Alternatively, the system provides a passive enrollment (also known as "covert" enrollment), where the system takes speaking samples from an inmate's initial call or across multiple calls to complete Voice IQ enrollment. The VIQ Trained check box in the ViaPath Command GUI PIN Detail screen assures Weld County an inmate's Voice IQ enrollment has been verified. The VIQ Trained checkbox remains unchecked until a PIN voiceprint has been verified as trained. Inmate ID Debit PIN 1895 Collect PIN MWtlle Name ❑ Currently to Use ',Amt./bete. Location No Re...boo Security Threat r' Seletf rnreai Group 0 Not PIN ❑ Reset Recorded Name Auto PAN Max PAN ❑ Restricted Playback fY7 Votcemeil Edit Voice IQ Enrollment Role Permission: The PIN/PAN module of a user Role includes the Edit Voice IQ permission. This allows users with this Role to uncheck the VIQ Trained check box of a given PIN to allow a PIN to re -enroll in Voice IQ. Weld County can do this if the initial enrollment has an issue that is causing many false positives/negatives. Role Reporting ,/ Advanced Reports se PIN/PAN Nomber Management aGiwor PINlPAN Auto Entoll IVA Delete PAN Edit PAN IEdit Voice IQ Enrollment ❑ Restricted at 2023 ViaPath Technologies Weld County Colorado RFP #52300133 191 Voice IQ Call Detail Reporting Filter From the Call Detail Reporting screen, users check the Return VIQ Detect Status Records check box. When checked, this limits search results to call records where Voice IQ has detected possible changes during the call. Voice IQ Flag of SCE in Call Detail Results From the Call Detail Reporting Screen, users can search for call records where Voice IQ detected possible speaker changes in the speaking inmate's voice. Users can then run a report to generate all SCEs detected within the specified time frame. Investigators can then select a call to view from a list of inmate Voice IDs flagged as possible speakers on the call and use the Call Analyzer feature (image below) to view a list of inmate Voice IDs that were possible speakers on the call. Voice IQ in the Call Analyzer: The Call Analyzer provides visual indicators when an SCE happens. Investigators can see the exact place in the call where the voice change occurred. Also, a list of the top five possible matches for the speaker change displays, including the inmate PIN number, name, and a confidence score (0-100) of possible speaker change matches. A. A red bar indicates Voice IQ activity was detected and where it occurred. B A Voice IQ Detect time stamp (MM:SS), displays under the Call Detail section, indicating where Voice IQ activity was detected in the call. In addition to flagging the time(s) where a m=Y` change was detected, authorized users can set the system to either flag the call or automatically disconnect the call. C The system provides a list of up to the top five possible inmate Voice ID matches on the call, along with the confidence score assigned by the biometric algorithm. (Only those that exceed the minimum eligible score display.) 2023 ViaPath Technologies Weld County Colorado RFP #62300133 192 k. Capable of recognizing a single voice by incorporating multiple voice factors such as spoken words or phrases, accents, inflections, and pronunciations to identify a specific individual. Company has read, understands and will comply. Phonetic Advantage ViaPath's proposed Call IQ blends together the latest phonetic technology for keyword and phrase searching, and voice -to -text technology for transcription. Unlike solutions that are simply textually based, Call IQ allows users to leverage the more accurate phonetic technology to retrieve calls based on the way the word/phrase sounds phonetically. This helps to mitigate issues surrounding textual based technologies that rely on transcriptions which are less than 100% accurate. ViaPath's Key Work Search software uses "confidence rating" of audio search match to target text -defined search terms as the measure of "accuracy." Our software performs with returned confidence ratings of 75% or greater with consistency. The patented phonetic search technology enables searches on proper names, inexact spellings, industry terms, jargons, slang, and colloquialisms —all without extensive training, large dictionaries, or vocabulary updates. Extensive language capabilities leverage the linguist by delivering highly accurate results regardless of the speaker's gender, age, dialect, or accent or speaking style. How Phonetic Search Works Call IQ search technology is based on phonetics —the systematic study of the sounds of human speech. In the languages of the world, there are about 400 distinct sounds (known as "phonemes") though most languages use only a fraction of that total. Using these components of language, ViaPath can capture a true record of what is being said in an audio track, which can be searched more quickly, flexibly, and more accurately than with any other technology. Call IQ Features • Automatically extracts meaning and flags calls that need to be investigated, reducing the number of meaningless research hours. • Allows searches by topic, category, or end -user -provided phrases. • Transcribes recorded inmate conversations with the outside world. 2023 ViaPath Technologies Weld County Colorado RFP #62300133 193 • The software categorizes calls, ranks them in order of importance, and highlights those calls that had key phrases or words that fall into categories requiring immediate attention by Weld County officials. It gives the investigator an overview of all the activity at a glance, reducing research time significantly. • Investigators and gang task forces can add any custom phrases that are not in the standard language model at their convenience. This ensures users are not stuck with an outdated language model. Further, the facility can add phrases that are unique to geographic location and the "street talk" found in their local area or state. • The system takes you directly to the point in a conversation where a certain topic was discussed without having to listen to the entire phone call. Additional indicators are marked throughout the waveform, showing the user where to find other instances of search phrases. I. Utilize biometrics analysis to detect, track, and alert when 3 -way calls are attempted, and flag the call. Company has read, understands and will comply. ViaPath's ITS validates phone numbers in real-time at the beginning of every call attempt. It also bridges a call in progress to a third party and has many other features that directly or indirectly assist with fraud prevention. Call Validation: Among other things, real-time number validation ensures that inmates cannot call facility -prohibited numbers and prevents inmates collect calls from going to uncreditworthy numbers. Number validation occurs at the beginning of each call. ViaPath's ITS is designed with patented technology to isolate any attempt by the called party to bridge a call in -progress to a third party, commonly referred to as "three-way calling" or "conferencing." ViaPath recommends allowing all calls to continue, even when the system detects a three -way -calling attempt. We encourage this to capture the most actionable intelligence possible and to avoid any false positives. We can configure the system to do one of the following upon detection of call forwarding or three-way calling: Disconnect the call immediately Disconnect the call after providing an explanatory message that a prohibited remote call forwarding/three-way call attempt has been detected (during which the parties cannot communicate) Play a message that a prohibited call forwarding/three-way call attempt has been detected Understanding the importance to facility security of preventing inmates communicating with non - approved parties (including other inmates), ViaPath has over 20 U.S. patents specifically related to the detection of three-way call attempts. ViaPath's three-way call detection is multi -layered and does not rely solely on audible clicks or other sounds. Instead, it utilizes a variety of factors to detect 3 -way call attempts. The system constantly analyzes the audio stream, looking for audio events with enough amplitude and duration to indicate the occurrence of a three-way call. When triggered, the three- way call analysis software breaks the audio stream into 10ms slices before and after the event for detailed analysis to determine whether it is a three-way call. 2023 ViaPath Technologies Weld County Colorado RFP #B2300133 194 Triggers include detection of a tone or noise (such as call progress tones) in the middle of a conversation with a specific degree of amplitude and duration that indicates that the tone is not part of the conversation. This three-way call detection method does not listen for specific frequencies that can be problematic, but instead captures audio events or aberrations of enough amplitude and duration that they are not part of normal conversation. The ITS flags the call in the call detail record and makes it available for review in a report designed for this specific purpose (Three-Way/Energy Detect). Called Party IQ® - Inmate -to -Inmate Bridged Call Detection ViaPath's Called Party IQ adds an additional layer of security by detecting attempts by multiple inmates in your facility to communicate by bridging through an outside party. Called Party IQ leverages validation through our Centralized Universal Call Validation Software to add an additional layer of detection of three-way calling involving multiple inmates bridged by an outside party. Inmate calls at a ViaPath-serviced facility are required to validate through our Centralized Universal Call Validation Software. This validation step affords ViaPath's clients the ability to identify, in near real-time, any call being dialed by an inmate in the facility to a number in which another call from a different inmate is already in progress. This positively identifies a potential attempt for inmate -to -inmate communication and collusion through the called party. When this event is detected, the validation environment sends a token so that the Call Detail Record of the 2nd call attempt to the number is flagged with a Called Party IQ event. Recognizing that sometimes there is a legitimate expectation that there may be multiple inmate calls to certain numbers (e.g., bail -bondsman, Public Defender's office), Called Party IQ allows for "whitelisting" of such numbers. Called Party IQ will not flag calls to these numbers as potential inmate -to -inmate communication. Calls flagged by Called Party IQ can easily be searched via the Called Party IQ filter. Staff can easily then investigate what other calls are made to that same number at the same time period to uncover the identity of the 1St inmate involved in the potential inmate -to -inmate communication attempt. ViaPath Technology — Cell Phone Three -Way Detection As technology has evolved for wireless networks (and traditional public telephone networks), detecting a digital signal interruption (potential three-way call) is increasingly more difficult than when people used analog -only landline networks. The signal's cleanliness is not disrupted, and wireless carriers are less interested in signaling for the addition of another line. This is because most cell phone companies no longer charge for three-way calling, and cell phone plans no longer focus on the number of minutes someone spends on the phone. ViaPath uses patented technology to leverage the signaling employed by wireless and VoIP networks to identify when a 2023 ViaPath Technologies Weld County Colorado RFP #62300133 195 party called by an inmate from our telephone platform tries to connect a third party to that inmate call. Although not every carrier that ViaPath partners with provides the access to signaling required for this technology, our three-way blocking technology is 100% efficient at detecting these attempts when the carrier supports it. m. Must be able to flag and track information on high interest group such as security threat group members, high profile inmates, institution drug dealers, escape risks, mail monitored inmates, etc. The system needs to be able to allow the County to customize the groups as desired. Company has read, understands and will comply. Security Threat Groups (Gang) Investigation Module ViaPath's Security Threat Group (STG) feature is standard with the ITS interface and its Report Builder application to help the Sheriffs Office investigators align STG (gang) activity through call detail reporting, five monitoring, and stored recordings. inmate accounts may be assigned an STG manually in the administrator application or, when applicable, through a Jail Management System feed. Investigators can perform STG reporting in the Security Threat Group drop -down menu, which displays a list of common Threat Group names. Users can search calling activity by selecting one or more threat groups from the drop -down list. Call Detail STG Report: When the Security Threat Report is selected under Open a Report Type from the Call Detail Reporting screen, the Call Detail STG Report results are displayed. This report includes an STG column which displays the Security Threat Group assigned to the PIN (maximum of 20 characters). STG in Live Monitoring: The Live Monitoring screen displays an STG icon on the left side of the PIN to notify users the PIN is assigned to an STG group. An Alert icon displays to the right of the dialed number or PIN. The STG groups (and any hot alerts associated with the dialed number or PIN) display as a Tool Tip when the user mouses over the Alert icon or the STG icon. Live Monitoring STG PIN/PAN PIN Search: A drop -down menu of pre -populated STGs is located on the PIN Search screen to let users search by an inmate' assigned STG. STG PIN Details: A STG drop -down is also on the PIN Detail screen. Users can select an STG from the list and click Save to assign the PIN to the threat group. A PIN may only be assigned to one STG at a time. 2023 ViaPath Technologies Weld County Colorado RFP #B2300133 196 STG in Report Builder: Users can select one or multiple STGs from the drop -down list to search calling activity by PINS assigned to the STG. Report Builder Call Detail STG Results: Users can view call detail STG results under ad -hoc reports. Users must select this option to view the STG column on the Report Builder Search Results or Report Print/Export. n. Must have a comprehensive management and reporting system that can be customized to the needs of the County. Company has read, understands and will comply. Report Builder The Report Builder tools that are now fully integrated into our main interface allow investigators to build custom ad -hoc reports incorporating call detail information with more advanced tools for selecting, sorting, and combining data. With enhanced query options and other advanced data mining tools, Report Builder can reveal call trends and correlations that might go unnoticed otherwise. Report Builder creates simple or complex custom reports. A complex report might be the result of a multi -dialed number (destination number) query cross-referenced against a single or multi - inmate PIN query or any other combination of queries. Report Builder's Dialed Number List Editor and PIN List Editor allow you to save special lists and then select Dialed Number and/or PIN Query Options. 2023 ViaPath Technologies Weld County Colorado RFP #B2300133 197 Expanded Search Search Criteria 0.. NO '0202? O,ak4 NO All Srtes St.C1. Start Data: E. Data: Stn 11237022 11292012 g 00 00 • =MI MEM End MM W r Max Dur. For example, all incarcerated members of a gang might constitute a special PIN List, and the telephone numbers for all facility employees might comprise a special Dialed Number list. The query options for a customized report could include either or both special lists. Including both allows you to see all calls made to employees by members of the designated gang immediately. Dialed No. Lists and PIN Lists created in the editors can be used as search criteria in the Detail Search Report (both Expanded and Quick Search) by selecting the list from the Templates dropdown menu. From the Detail Search Report screen, select a list (Dialed No. or PIN) from the Templates dropdown menu, then click the Update List button to edit a list. A link is provided to take you back to the report search criteria screen. Create and edit lists (Dialed No. or PIN) using the list editors. Dialed No. List oar Apply Additional Filters: Users can refine the result of an initial search, and the system re- groups data to yield greater intelligence. Data Query Flexibility: Report Builder's flexible query parameters allow you to select specific facilities (when multiple facilities exist in the network) and any or all phones or phone groups from your facility, any or all call types, stop codes, and more when creating custom reports. This flexibility allows you to select only the booking phones at your facility, so you can run a report on calls made from just the booking area in your facility. For example, you could select a PIN list for a specific gang and see which phone number each gang member dialed from booking over the last year. You can also save that list of numbers as its own Dialed Number list, and then run another report on calls made by anyone from your facility to any of those same numbers. This could potentially lead you to other gang members in your facility that had not previously been identified. Canned Reports Canned Reports are a set of reports which return specific sets of data. These reports were previously only available through the Report Builder application. Now the same canned reports are available by selecting Reporting - Detail Search Report - Report Builder - Canned Reports. 2023 ViaPath Technologies Weld County Colorado RFP #B2300133 198 Canned Reports save woem sewa� , «sue s MEM Selected Parameters and Filters The multiple parameters, previously in Report Builder, for creating customized reports are now available in the Detail Search Report All these parameters are available in the Detail Search Report (Expanded Search) including specific Facilities, STGs, Call Type, Stop Code, Completion Status, and more. Select one or multiple filters to create fully customized reports. Save and Export Reports Using the Detail Search Report (Expanded or Quick Search), frequently used criteria can be applied and then saved as a template for later use. Report results can be exported to Excel, PDF, and/or CSV files. Once a contract is awarded as a result of the RFP, the successful vendor agrees to provide and maintain a "State of the Art" system that features a Relationship Tool that Draws Association between Inmate and Community communication at no cost to the County, increases to rates, fees and/or surcharges. Company has read, understands and will comply. ViaPath offers Weld County investigators the latest technology to assist them with their work to continually find better and more efficient methods of collecting and analyzing raw data at Weld County facilities. As your partner for investigative solutions ViaPath will provide our state- of-the-art investigative data mining and visual analytic software, ViaPath Data IQ°", to produce actionable intelligence for investigators at no cost to Weld County. 2023 ViaPath Technologies Weld County Colorado RFP #62300133 199 ViaPath Data IQTM (DEX) Transforming raw data into actionable intelligence has become a critical cornerstone for modern day law enforcement and correctional agencies; applying intelligence -led principles and concepts to solve and prevent crimes. The successful implementation of these strategies requires the right combination of data, technology, and trained personnel. With ViaPath Data IQ (DEX), agencies are equipping their personnel with critical data and technology designed to efficiently and effectively allow investigation and analysis in a modern big -data world. Big Data Architecture Like many industries around the world, the correctional industry has experienced a transformation deploying digital services resulting in more data points which generate more raw data than ever before. The increased volume of both structured and unstructured data (such as inmate messaging) has challenged law enforcement and correctional agencies to seek solutions designed specifically around big -data and the delivery of both efficient and effective solutions. Unlike traditional row structured solutions, Data IQ (DEX) leverages a columnar data structure resulting in faster data queries and faster results. Data IQ (DEX) combines the right architecture with the ability for agencies to functionally ingest any data point, regardless of data type or structure. With this strategy, ViaPath can offer Weld County an all-around enhanced user experience. ViaPath provides a portfolio of solutions readily available to be digested within Data IQ (DEX), providing Weld County with the latest safety and security intelligence solution. Data IQ (DEX) contains all the power of integrating with the ViaPath data sources provided to Weld County. Additionally, unlike other solutions in the market, Data IQ (DEX) can ingest ANY data point (commissary and JMS systems, trust accounting, public information) without software development. For Weld County, this means that when new data sources are identified or added, ViaPath Data IQ (DEX) is ready to ingest them with only a simple adjustment to the data model. Examples of data that can be ingested include: • Inmate telephones • Messaging • Commissary • Trust Accounting • Video Visitation • Employee Data • Visitation data • Public Information • Wireless Tablets • Lobby/Intake Kiosk • Payment Services • Case Management 2023 ViaPath Technologies Weld County Colorado RFP #82300133 1100 astigativa Data Sources eluMt Name and Add.. Visite.. Date Financial Transaction Data Jail tlanasemenl Syatam Moak Data Security Throat Croups Went Reports Cell phone For.. Dots public Information Data Data Setae. Unique te Facility ViaPath's Data IQ (DEX) is the industry leading ✓ ✓ ,, solution designed to provide an intuitive user ✓ x experience and faster delivery of actionable ✓ ✓ intelligence. Currently there are over 20 state ✓ X Department of Corrections agencies who rely ✓ on ViaPath Data IQ to process and analyze ✓ x over 1 billion records spread across 14 ', ✓ otherwise disparate data sources. ✓ User Experience Providing a solid foundation in data structure is a fundamental start, but ViaPath goes beyond by recognizing the need for an enhanced user experience. Data IQ (DEX) balances the complexity of analysis with simplicity of design, allowing users to effectively leverage the solution to quickly mine data and turn otherwise raw data into actionable intelligence. Each individual user's workspace within Data IQ (DEX) can be configured to show a variety of views including a customized user page which consists of simple object buttons and saved queries or the ever -efficient "Universe Viewer" that allows the user to immediately start datamining from the home screen. "Data IQ DEX is the perfect balance between the complexity of analysis and the simplicity of design." - Mitch Volkart, VP Intelligence Solutions Object Searching and Associations Searching for objects within datasets has never been easier than with Data IQ (DEX). Users can perform reactive searches (i.e., the user has a known starting point) using a variety of methods which include the Search pane, Workspace, the Universe Viewer, or folder. This flexibility allows users to customize their experience to what is most comfortable for them. Leveraging the capability of first- and second-degree associations, users can analyze individual transactional data. For example, users can analyze individual timelines plotted on a time series or stay high level and simply associate two objects without the underlying transactional objects. This flexibility in design enables users to easily interpret the link diagram allowing the discovery of patterns and associations. 2023 ViaPath Technologies Weld County Colorado RFP #B2300133 1101 Data IQ (DEX) is equipped with several visualized data layouts including: Lens Radial • Standard • Structural • Hierarchy Top • Hierarchy Bottom • Hierarchy Left • Hierarchy Right Social Network Analysis (SNA) Analyzing data in today's digital age not only focuses on "who is connected to whom and how", but also focuses on the strength of those connections. Social Network Analysis (SNA) automatically changes the sizes of displayed objects depending on their connectivity in the network. Social network algorithms include: Degree — node resizing depending on how many connections an object has Betweenness — identify nodes that may bridge between networks Closeness — find the closest nodes to the other nodes in a network Page Rank — identify important nodes by assigning each a score based upon its number of incoming links Eigenvector — measure of influence that considers the number of links each person has and the number of links their connections have Data Exchange (DEX) Network ViaPath's Data IQ (DEX) software analyzes data and provides critical connections across other allied data exchange agencies. Data IQ (DEX) allows users to output results and diagrams to users both via standard formats and through the application itself. This allows users to interact dynamically with shared diagrams rather than having a static picture. ViaPath Data IQ (DEX) allows users to search for objects that exist across multiple facilities. For example, a user may have an object set from their own data and choose to search it against a second set of data or model. Once again, the power of Data IQ includes the ability to query any data source or object type, not being limited to particular objects such as phones and/or phone numbers. 2023 ViaPath Technologies Weld County Colorado RFP #B2300133 102 D. Point of Contact The Investigation Software, Programs and Tools they provide are very important to the County. Vendors will need to provide evidence that shows how their Investigation programs are being used by the law enforcement agencies they serve. We are looking for how effective these programs are at assisting agencies with their investigations both inside and outside their detention facility. Vendor must provide the requested information from no less than two agencies, and the name, title, and contact information for an individual who will be the "Point of Contact" of their agencies so the information can be validated. The failure to include the above requested information or the inability to reach the "Point of Contact" shall be ample cause for rejection of the proposal by the County. Company has read, understands and will comply. Our investigative software has allowed investigators to quickly identify inmate networks based on current data sources in reactive scenarios. In proactive scenarios, investigators have taken less action early in the intelligence gathering effort, avoiding more time-consuming efforts after an offense. These tools have also saved prosecutors and law enforcement time, cut administrative segregation cost, treatment cost and recidivism cost, curbed civil litigation, mitigated secondary offenses, and deterred future offenses. Customer Name Point of Contact and Title: Address, City, State and Zip Code Telephone Number(s): Fax Number: Email Address: Customer Name: Paint of Contact and Title Telephone Number(s): Address, City, State and Zip Code: Fax Number: Email Address: Ohio Department of Rehabilitation and Corrections Vinko Kucinic, Intelligence Chief 770 West Broad St., Columbus, OH 43220 614.554.6224 N/A vinko.kucinic@odre.state.oh.us Michigan Department of Corrections Brent Travelbee, Emergency Management Section Chief 517.241.7640 206 E. Michigan Ave., Grandview Plaza, P.O. Box 30003, Lansing, MI 48909 N/A travelbeeb@michigan.gov 2023 ViaPath Technologies Weld County Colorado RFP #62300133 ) 103 E. Public and Inmate Automated Information System During the term of any contract awarded as a result of the RFP, the successful vendor agrees to provide and maintain a Public and Inmate Automated Information System at no cost to the County, increases to rates, fees and/or surcharges. The Public and Inmate Automated Information System must be a hosted Interactive Voice Response (IVR) platform accessible by both the public and inmates. The system shall include but not limited to inmate name recognition, bond amounts, court times and dates, general facility information, inmate trust fund accounts (public only), commissary balances (Inmate access only), projected release dates, visitation eligibility, inmate identification with pin support and Spanish interface. The proposal shall explain in detail what will be included with this system. Company has read, understands and will comply. ViaPath provides an interactive voice response (IVR) system to answer inmate -specific and general facility questions from the public without staff member involvement. This IVR, ViaPath's Virtual Receptionist, is a fully hosted and automated phone attendant system and is an integral component of our ITS. Weld County's community members can easily access facility information, inmate status and more using a toll -free number with prompts available in English and Spanish. Inmates can access the information from their standard ITS phone using their PIN. Spanning the full spectrum of inmate/facility interaction, our Virtual Receptionist facility automated attendant is engineered to provide County facilities with enhanced levels of efficiency and greater control over the inmate population. From collecting and tracking inmate funds to having "one -stop" access to inmate data. Facilities across the country rely on ViaPath's hardened and tested technology. Benefits to Weld County • The Virtual Receptionist saves staff valuable time by answering typical questions. • Inmates can use the standard ITS phones and their calls to the IVR create a CDR. • Allows County personnel to focus on operational priorities such as maintaining safety and managing inmates. Benefits to the Community: • Can easily be updated with new pre-recorded caller prompts and connection options to accommodate new information and services. • Community members can get answers quickly and around -the -clock. • Community members will get the latest information available from your JMS or other facility systems, with updated content every 15 minutes. • The Virtual Receptionist is available for the public utilizing a toll -free number. Benefits to the Inmates: • Inmates can get answers anytime during allowed phone system hours. • Inmates will get the latest information available from your JMS or other facility systems. • Less frustration for inmates awaiting crucial information. 2023 ViaPath Technologies Weld County Colorado RFP #62300133 1 104 Integration Services ViaPath is the industry leader and most trusted source for integrated technology solutions in the corrections market. We provide interface capabilities to various technologies including our Virtual Receptionist automated attendant. ViaPath is capable of ingesting data in various methods of transfer protocols from Weld County's Jail Management System or other facility systems. Public Access to Information The Virtual Receptionist is available for the public utilizing a toll -free number from any calling source such as standard land line or cellular phone. ViaPath can extract a variety of information from Weld County systems, including the Jail Management System, such as: • General Facility Information w/ Hours, Address, Directions & Policies • Facility Visitation Eligibility & Policies • Inmate Information • Inmate Charges • Bond Amounts and Types • Court Dates/Times/Location • Release Dates Our Virtual Receptionist facility automated attendant prompts are available in English and Spanish. The system is completely configurable for days and times of operation, including being available to the general public 24 hours a day, 365 days a year. Inmate Access to Information ViaPath can configure our Virtual Receptionist to allow inmates to access both personal and facility information via the standard inmate telephones. The automated information system is accessible through a one or two -digit speed dial number programmed through the ViaPath Inmate Telephone System. Information available could include: • Inmate Court Dates/Times/Locations • Inmate Charges • Bond Amounts and Types • Release Dates • Visitation Eligibility Inmates attempting to access the ViaPath Virtual Receptionist automated inmate information attendant will be required to enter their PIN and state their name for voice identification just as they would to place an outside call. 2023 ViaPath Technologies Weld County Colorado RFP #B23001331105 3. Visiting System A. The successful vendor will deploy Video visitation at the Weld County North Jail Complex. The successful vendor will provide a web -based visitation system that allows individuals to schedule and participate in video visitation sessions with inmates. Company has read, understands and will comply. Video Visitation Overview ViaPath will provide Weld County with our complete, secure, hosted Video Visitation System (VVS) solution to facilitate video visitation sessions with inmate families, friends, and attorneys. At no cost to Weld County, our turn -key video visitation solution includes automated scheduling for the completion of video visitation sessions. Weld County will also receive complete installation of all hardware which includes our Inspire tablets and visitor kiosk stations and related equipment including all wiring for video visitation kiosks and related system equipment and software. ViaPath's tablet -based Video Visitation System (VVS) runs on our unique platform and independent network and utilizes the full features and functionality on that platform. Our WS allows users the ability to schedule visits, respond/reject requests, suggest visit times, and more without directly communicating with the inmate. The VVS bills by minutes used while connected on a visit. .�ncf rcw Cl, k. ,.al • Elock Andrew Clark The WS will automatically record and store all recorded Give family and friends a unique video visitations online, just opportunity —unscheduled, on -demand as we do with inmate phone inmate visit with VisitNow. calls. Our VVS includes detail of video control option capabilities, and investigators can easily retrieve audio and video recordings of video visitation conversations online from the video records search screen via the WS user interface. Authorized users can locate a visit by inmate name, visitor name, and date/time of visit. The system can run reports easily based on these criteria. 2023 ViaPath Technologies Weld County Colorado RFP #62300133 1 106 For added security during use of the tablet camera, the tablets use technology developed specifically to prevent inmates from panning their environment with the tablet's built-in camera. With this, the camera only functions when the tablet is set in its wall mounted NFC station. This allows inmates to hold and use the tablet for all purposes except filming. The conversation can continue if the tablet is undocked, but only with audio. There is no visual. This way, inmates can hold and use the tablet for all purposes —except filming. The ViaPath inspire tablet uses Near Field Communication (NFC) for inmate technology which creates a link between the tablet and the wall mounted tablet station. The NFC link allows for the inmate to conduct Video Visitation sessions at the Weld County facility. With the tablet NFC, inmates must place the ViaPath tablet in the wall mounted docking station for the video visitation session to be enabled. In addition, if the inmate attempts to remove the tablet from the NFC station during a WS session, the video stream is discontinued, and the inmate is shown a screen stating that the video stream has been paused. Instructions concerning why it was paused and how to reinstate the WS session are also shown on the screen. Blurred Background for Additional Security The WS includes a feature to blur the background behind the offender; the system identifies the live person and will obscure anything in the image background. This gives Weld County greater options as to where to locate WS terminals, including tablet stations used for on -demand VisitNow visits. Additionally, blurring the background eliminates concerns of your correctional officers being accidentally viewed during a video visitation session. At your discretion, a Weld County defined custom background can be displayed instead of a blur of the actual background. The ViaPath WS solution provides picture -in -picture (P -in -P) viewing to both sides of the visit as illustrated here. This example shows the visitor's side view, but the similar P -in -P view of the visitor is provided on the inmate's side. This P -in -P capability is available for both remote (Internet) and on -site video visitation. In addition, the ViaPath system blurs the background of the inmate side video for facility security while allowing the inmate to fully see the members of their visit. Other solutions only allow a facial view of both sides, removing the ability for other members of a family, such as children, to visit with the inmate. This makes the visit, which is intended to help unify families, very little more than a phone call with a photo. Video Features Our inmate video visitation solution provides a high -quality, safe, and convenient alternative to live, on -site visits, allowing you to: • Increase Safety and Security: Relieve your staff of inmate transport. • Eliminate Contraband: By physically separating inmates from visitors, a key mechanism for importing contraband, like drugs, weapons, and SIM cards, is shut down. 2023 ViaPath Technologies Weld County Colorado RFP #823001331107 • Eliminate Hidden/Shielded Communication: With our setup, nothing can be communicated outside the camera's field of view. • Face -to -Face Communication: Allows inmates a chance to communicate face-to-face with their counselors, attorneys, religious leaders, and families. • Reviewable Anytime - Anywhere: A single web -based application allows staff to review calls, visits, set alarms, control access, and more from any web browser or smartphone. • Compliance: Video visitation enables your facility to meet requirements without decreasing security. A Better Way to Visit Onsite With onsite video visitation, inmates can visit with their loved ones without leaving their pod, providing security for staff, and closing off a key avenue for contraband. Video -only communication ensures facility staff see everything the inmates see. Inmates can no longer use their body to shield hand -signals or written messages from wall mounted cameras. Facility staff can see and hear everything as they monitor visits in real time. Then, authorized users can access saved recordings through ViaPath's web portal, the same system used to review inmate calls. Communicate Online Remote visitation allows further convenience for facility staff and visitors alike —visitors save time and money (fuel costs), and staff appreciate the dramatic decrease in lobby foot traffic. For friends and family, a web -connected home computer with a camera and microphone, which are built into most newer laptops, is all that is required. Alternatively, visitors can use smartphones and tablets. Public libraries often have computers with the necessary hardware and software to facilitate visits for those who need them. Visitors access the website and set their video session by selecting a time slot preconfigured to Weld County's scheduling rules. At the scheduled time, the tablet connects the inmate to the visitor, so the visit can occur. Remote visitations allow inmates to connect with friends and family members outside of normal onsite visitation times, providing a more personal connection than phone calls can offer for events such as birthdays, anniversaries, and holidays. Hardware Wall -Mounted Inmate VVS Stations The ViaPath inspire tablet uses Near Field Communication (NFC) which creates a link between the tablet and the wall mounted tablet station. The NFC link allows for the inmate to conduct Video Visitation sessions at Weld County facilities. With the tablet NFC, inmates must place the ViaPath tablet in the wall mounted docking station for the video visitation session to be enabled. Inmate VVS Tablets Our tablet device uses a "clear -view" body (front, back, and all sides) to help prevent contraband from being hidden in the device. The tablet includes a clear shock absorption padding on the front, back, and corners to assist in damage prevention. Additionally, our device is protected from inmate access to the inside of the case via our specialty security screws which 2023 ViaPath Technologies Weld County Colorado RFP #62300133 1108 require a custom tool to remove. ViaPath wireless tablets are "flat" form factor offering an 8" multi -touch screen matrix with an LED backlight. Our wireless tablets are custom-built by ViaPath with a secure operating system, offering vastly superior security over product offerings based on stock "off -the -shelf" tablets. Tablet Specifications OS: Proprietary ViaPath OS built on Android • CPU: RK3368 Octa-Core 1.5 GHz • Display Resolution: 1280 x 800 pixels • 8" capacitive multi -touch screen • RAM: 2GB DDR3 • Flash Memory: 32GB eMMC Flash • Battery: 8000mAh, 3.7V rechargeable Li - Polymer • Playback hours: Approximately 8 hours • Camera: 5.0 MP auto -focus front -facing camera • W-Fi: 802.11 a/b/g/n/ac, dual band 2.4/5GHz • Audio: 3.5mm Headphone jack • I/O Interface: USB-C port; On/off button; Volume +/- button; NFC; DC In Charging: AC: 100-240V, 50/60Hz; DC: 5V/2A Integrated Functions: FM radio; RFID • US FCC #: 2AAGE5081 G • Volume Controls: Adjustable via physical buttons on the side of the tablet • Headphones: HD earbud/mic combo • Audio Formats: MC, AMR, APE, FLAC, MP2, MP3, OGG, and WAV • Video Formats: 3GP, AVI, MOV, MP4, MKV, FLV • Image Formats: JPG, BMP, PNG Screen Orientation: Screen orientation changes with the position of the device, vertical or horizontal « Tablet Identification: Each tablet has a unique serial number, easily readable, protected under the clear case. In addition, the serial number, inmate identification, housing unit or other information could be displayed on the tablet screen 4, ath Table, Front codBack Visitor VVS Kiosk Station ViaPath offers Weld County our state-of-the-art Flex WS Visitor Kiosk. The ViaPath Flex WS kiosk offers a rugged kiosk that has a touch screen within a steel enclosure. 2023 ViaPath Technologies Weld County Colorado RFP #B2300133 1109 The Flex kiosk features a rugged, impact resistant design that is resistant to liquids and tampering. The 15" touch screen is protected by chemically strengthened bonded glass, making it an impact resistant class covering. Users have no access to the internet or other restricted information and systems. Kiosk Specifications Enclosure: Custom stainless -steel external housing • OS: Proprietary ViaPath OS built on Android • CPU: Rockchip RK3368 Octa Core 1.5GHz • Display Resolution: 1920 x 1080 • RAM: 2 GB DDR3 • Flash Memory: 32GB EMMC Flash • Touchscreen: 15" TFT/Capacitive multipoint • Camera: 8.0 megapixel • Audio: 3.5mm Audio jack; 1 x 1W Speaker; Single handset with 24 -inch hardened cable • Ethernet: POE 802.3at, 10 /100/1000 • FCC#: 2AAGE156TEL6256 • Audio Formats: MC, AMR, APE, FLAC, MP2, MP3, OGG, and WAV • Video Formats: 3GP, AVI, MOV, MP4, MKV, FLV • Image Formats: JPG, BMP, PNG ViaPath Flex Kiosk with Handset Network and Data Our WS platform, the application, system data, visitation data, and recordings are stored at our centralized Data Center. ViaPath's WS comes complete with all equipment, dedicated network, hardware, and software —including monitoring and recording systems, visitation -control system, secure database, visitation station equipment and maintenance. ViaPath maintains and supports all WS equipment, software, and functionality for the term of the contract. ViaPath's Video Visitation System (WS) runs on our unique platform and independent network and utilizes the full features and functionality on that platform. Our VVS allows users the ability to schedule visits, respond/reject requests, suggest visit times, and more without directly communicating with the inmate. 2023 ViaPath Technologies Weld County Colorado RFP #82300133 1 110 Hardware Architecture Scheduling WS on our Inspire Tablet can be On Demand/Non-Scheduled or Scheduled video visits. Visitors just need to create their account, provide the required information (such as a photo or Driver's License or ID), accept the inmate's canned contact request, and then they can visit. WS sessions can be scheduled at ViaPath's website with a PC or mobile device using a standard web browser. Facility staff can set the allowed times for visits. Only the timeslots available are presented for scheduling a visit. The visitor cannot schedule a visit if the inmate is already scheduled for another visit at that time. The visitation scheduler will automatically notify the user via email when a visit is scheduled or canceled. Authorized staff can define the length of visitation sessions, with a standard minimum visitation session length of thirty (30) minutes. Maximum session length can be programmable facility -wide, by housing unit, individual station, or group of stations, or by inmate. Video visitation sessions display the remaining time for a visit on the screen. Facility Configuration ITs : swAr: ' C WKR7. G WWM,: P iMl1 J. Wln@. A f4d, 9 Pod. C Pad.O Pole E htd, PaK, G Po@. M POA, 1 Nd. 3 a, Ka Md F4 Po�Q. KY6 N/47.7:1. qQ, 9 !M. T /bq, U Wd, A Pafrt4, 8 Dorm, C 1}Mm„ 0 Donn, E Oa.*n: MdrY Nmldit!�, WOmMet Haldingl. iltkdWd, E(F WIIVMK Kttxtiea'i, S»atfon - A�rwn c. � - �Mlwb, Po+ble, Nrnrwe4 2023 ViaPath Technologies Weld County Colorado RFP #62300133 1111 All prospective visitors must have a validated account before they can schedule a visit. This registration information includes name, address, email address, and phone number. Validation is achieved by providing some form of approved State -issued ID (e.g., driver license) and providing a selfie for comparison. Facility staff can block or restrict visitors and inmates from visiting with one another. Visitors can schedule visits using either the ViaPath mobile app or their online web -based account. Once the visitors log on, they can view any visits they currently have scheduled. To schedule a new visit, the visitor selects the facility and then searches their contacts for the inmate to be visited. They then choose the visit type, onsite or remote, and pick a date and time for the visit. SO.. I SCHEDULE A VISIT Cb«�u me rn,eo, �.ry. MEI OM Account Web Site View - Choose Day ViaPath's VVS uses email to alert visitors regarding their visitation schedule. Inmates receive the same notification via tablet. Visit scheduling is flexible and can be scheduled within a matter of minutes of the desired appointment. User Applications and Administration The ViaPath WS user application, ViaPath Command, is a user friendly, highly graphical, web - based software. Our VVS allows authorized staff to administer system user management, policy management; report visitation information and activity; and monitor visits through the easy -to -use web -based interface. Any user with the proper security privileges can access the system and perform the duties from an existing facility PC workstation or other Internet enabled device using Edge, Chrome, Firefox, or Safari browsers. Based on the privileges assigned to the user in the system, that person will have access to perform tasks such as monitoring visits, run reports, or view or download recordings. This functionality allows various users, such as investigators, to simply log into the system and access the information they need directly. ViaPath's WS will show real time activity. Our web -based user interface allows administrative functions in connection with the VVS, including: Set user ID Set password v th ICOMMAN� 2023 ViaPath Technologies Weld County Colorado RFP #B2300133 1112 Set classification roles and associated tasks Capture the user's first, middle and last name Allow for remotely managing, adjusting, and diagnosing hardware settings and connections using audio, video, and LAN settings Allow for live monitoring of all visits simultaneously (excluding attorney visits) Manually terminate sessions Report status of all video visitation stations (whether idle or offline) Configure the type of video visitation station to which an inmate has access ViaPath's WS allows the facility to initiate, control, record, retrieve, pause, and monitor video visitation sessions. The WS includes an alert system that detects visits made by a specified inmate or visitor. The alerts allow Weld County to check on and mark when an inmate or visitor conducts a video visitation session. The alerts have a function built in that communicates this information to Weld County and when the alter types are 'pending' or 'visit in progress'. Track Inmate and Visitor Data The ViaPath VVS will allow facility staff to initiate, control, record, retrieve, pause, and monitor video visitation sessions. Our VVS provides specific information for tracking inmate and visitor activities and patterns including the following criteria: • Inmate ID number • Visitor name • Inmate video visitation station • Inmate name • Date and time of visit • Daily, weekly, & monthly statistics Query Visitor Data ViaPath's VVS can capture, store and query information regarding the visitor/public to include: • Identification number Name • Driver's license number • Date of birth • Gender • Inmate visited • Last four digits of SSN • Ethnicity • Relationship to inmate • Telephone number • Date of last visit • Home address (physical address) Real -Time Monitoring ViaPath's WS allows live monitoring utilizing Command, which can be accessed with a standard web browser through any internet connection, on -site or remote. Live monitoring captures both audio and video of the visit. The monitoring system displays multiple visits at one time and includes information such as visitor and inmate names, and the housing unit location of the inmate being visited. Facility staff 2023 ViaPath Technologies Weld County Colorado RFP #623001331113 monitoring live visits in ViaPath Command must have "privilege enabled" set in their account to allow for live monitoring of visits. This ensures monitoring can be performed only by authorized personnel. Visit Monitor 111111111 If the number of visitation sessions in progress exceeds the display limit, the system is configured to scroll through all active visits at a rate configurable for each user. Any session may be selected from the list of actively running visits and viewed with higher magnification by mousing over the specific visit and using the "Click to view" link. Authorized monitoring staff can terminate a visit, should they see inappropriate activity, by mousing over the visit and clicking the "Terminate" button. The reason for termination can be added to the record of the visit. Visit Monitor 7 results Video Yrslt Sustus Active Real Time Video Monitoring via Any Web -Enabled Device Staff with the proper privileges can monitor live video visit sessions for any mobile device using Edge, Chrome, Firefox, or Safari browsers. Our system allows for automated alarm notifications and alerts. Investigators can add an alarm for a specific inmate. Investigators are sent an email notifying them when an alarm is triggered. The connection is completely silent and will not be detected by the inmate or the visitor. Alarms and alerts may also be simply flagged within the software and may be set to trigger an email. Private and Privileged Visits Private visits (e.g., attorneys, clergy, and medical staff) cannot be live monitored. These visits are displayed on the monitor (so the authorized person monitoring visits are aware the visit is occurring) but there is no audio, and the video is blacked out. Recording Capability ViaPath's VVS comprehensively records and stores all audio and video visitation sessions simultaneously with other visits (unless it is a privileged visit - these are not recorded). Each recording is timestamped and given a unique identification number by our VVS software. 2023 ViaPath Technologies Weld County Colorado RFP #62300133 1 114 Authorized users can playback a recorded session through the easy -to -use administrative interface, Command. ViaPath's platform captures, stores, and allows users to query information regarding the visitor. We glean this information to support the best investigator tools in the industry. The WS network is based on cloud architecture, with multiple Data Centers. Our Data Centers perform off-line storage of data backups on a nightly basis. We perform data archiving to move data that is older, per policies and contract or regulatory compliance to preserve that data for retrieval. ViaPath additionally provides our Snapshot feature where images from the inmate and visitor sides are taken and displayed every 30 seconds so a reviewer can quickly scan the Snapshot photos as another time -saving option in reviewing video visits. Run Reports Authorized staff can quickly print, download, and email daily, weekly, monthly, or ad -hoc video visitation reports in real-time using the Run Reports feature. ViaPath offers detailed summary reports that contain a wealth of information on inmate activity. Reporting options include: • Visit Details • Visit Notes • Top Visit Numbers • Visit Summary by Day • Visit Summary by Week • Visit Summary by Month • Visit Summary by Year • Visit Report by Category • Name of Visitor Duration of Visit All Inmates the Visitor Met With Time and Dates of all Visitations All video detail reports are easily exportable for printing. Tablet and visit detail reports may be modified at the discretion of Weld County using the Customize Columns feature when running reports. 2023 ViaPath Technologies Weld County Colorado RFP #623001331115 ViaPath provides a complete audit trail of everyone that uses the WS/tablet solution. This includes a date and time stamp, the user's name, and all activity around the access to the system. The items downloaded/burned are also noted. JMS Integration and Synchronization ViaPath's VVS will interface with facility's JMS to update all inmate housing assignments, movements, releases, and restrictions necessary to validate the inmate's status and facilitate the scheduling process. ViaPath's Exclusive On -Demand Visit Solution - VisitNow An additional exclusive feature of ViaPath's WS is VisitNow, which allows friends, family, and professionals to see when an inmate is available and initiate an immediate internet (remote) video visit. Friends and family simply select the VisitNow button on any web enabled device and their video visit will begin within minutes. If the inmate is unavailable, they can schedule a visit for later, but they are only charged for the visit time used while connected on a visit. While Weld County staff will be less involved in scheduling, there is no loss of control. Visitation restrictions, like length of visit, are facility defined. VisitNow enables a loved one to trigger an immediate visit with an inmate with a click of a button from their smartphone. Visitors can log in and start a visit by opening their mobile app on the touchscreen or by visiting our website. They select the facility and the inmate, and then can check the availability. The on -demand visit is easy to use for inmates as well. A message appears to alert the inmate of an incoming visit. The inmate goes to any ringing unit to accept or reject the visit and then places the tablet in the charging station or uses a wall mounted tablet (if available). B. Video visitation should occur without frequent technical problems Company has read, understands and will comply. C. Video visitation is rarely cancelled or limited by technical problems related to the vendors equipment, network, or IT infrastructure Company has read, understands and will comply. 2023 ViaPath Technologies Weld County Colorado RFP #B23001331116 D. Successful vendor will install at no cost to the county video equipment for in - person visiting at the North Jail Complex. Company has read, understands and will comply. E. In person video visitation shall be free. Although there is no regulation on video visitation rates, it will be considered by the evaluation committee. Company has read, understands and will comply. F. The current times for video visitation are listed below: Remote- 7 days a week, 0730-0930,1200-1730, 2000-2200 Onsite- Sunday- None, Monday -Friday 0800-0930, 1200-1700, Saturday 0900- 1630 Although these are the current video visitation times, the County reserves the right to adjust them as needed based on scheduling and staffing Company has read, understands and will comply. G. The video visiting system should employ the same monitoring and investigative features as described above in the phone section F.C. above. Company has read, understands and will partially comply. The ViaPath WS solution offered to Weld County provides live monitoring and investigative features for authorized officers for all non-professional video visit sessions. Our live monitoring, investigative, and reporting features are integrated with our web -based Video Visitation solution. Authorized Weld County staff can access the ViaPath platform in any web browser, whether remote or on -site. In addition, Weld County investigators can use ViaPath Data IQ to further analyze video visitation data. Live Monitoring With our video visitation live monitoring feature, officers can visually identify the inmate shown in the visit to assure that the correct inmate is indeed the one that is supposed to be on the WS session. In addition, the authorized officer live monitoring the WS session can continually confirm the identity of the inmate visually during the WS session and visually identify if another inmate is shown on the screen, or if the inmate leaves the session. Live monitoring functions covertly with no audible sounds or interruptions of the video visit for the purpose of identifying the inmate. While a voice biometric feature is useful in specific applications, we assert to Weld County that the ViaPath live monitoring feature for officers to visually identify the inmate identity is a superior option for the County. ViaPath additionally provides our Snapshot feature where images from the inmate and visitor sides are taken and displayed every 30 seconds so a reviewer can quickly scan the Snapshot photos as another time -saving option in reviewing video visits. 2023 ViaPath Technologies Weld County Colorado RFP #823001331117 All non-professional visits are recorded. The ViaPath Command user interface allows two options for each visitation recording. The "Play" option will immediately begin a streamed replay of the visit recording. The "Request Download" will initiate a transcoding of the recording into an MP4 format file that can be saved on local or removable storage. Visitation Control Facility staff can block or restrict visitors and inmates from visiting with one another. All VVS visits must be conducted with contacts established by either the inmate or the inmate's family and friends. Each contact requires the "contacted" party to accept the contact status for subsequent communication. Weld County staff can disapprove contacts that you determine inappropriate or for which you want to exclude from visitation to specific inmates. In addition, when Live Monitoring active visits, authorized monitoring staff can pause or even terminate a visit, should they see inappropriate activity, by mousing over the visit and clicking the "Terminate" button. The reason for termination can be added to the record of the visit. The WS network is based on cloud architecture, with multiple Data Centers. Our Data Centers perform off-line storage of data backups on a nightly basis. We perform data archiving to move data that is older, per policies and contract or regulatory compliance to preserve that data for retrieval. 2023 ViaPath Technologies Weld County Colorado RFP #B23001331 118 Alerts Our system allows for automated alarm notifications and alerts. Investigators can add an alarm for a specific inmate. Investigators are sent an email notifying them when an alarm is triggered. The connection is completely silent and will not be detected by the inmate or the visitor. Alarms and alerts may also be simply flagged within the software and may be set to trigger an email. Secure Login (PIN and Photo Capture for Inmates) For an inmate to begin the visit they must log into the device (tablet or kiosk) using their secure PIN. The system captures a photo of the inmate and then the visit can be launched. For added security during use of the wireless tablet camera, the tablets use technology developed specifically to prevent inmates from panning their environment with the tablet's built-in camera. With this, the camera only functions when the tablet is set in its wall mounted NFC station. This allows inmates to hold and use the tablet for all purposes except filming during a video visit. The conversation can continue if the tablet is undocked, but only with audio. There is no visual. This way, inmates can hold and use the tablet for all purposes —except filming. Reports Authorized staff can quickly print, download, and email daily, weekly, monthly, or ad -hoc video visitation reports in real-time using the Run Reports feature. ViaPath offers detailed summary reports that contain a wealth of information on inmate activity. Reporting options include: • Visit Details • Visit Notes • Top Visit Numbers • Visit Summary by Day • Visit Summary by Week • Visit Summary by Month • Visit Summary by Year • Visit Report by Category • Name of Visitor • Duration of Visit • All Inmates the Visitor Met With • Time and Dates of all Visitations All video detail reports are easily exportable for printing. Tablet and visit detail reports may be modified at the discretion of Weld County using the Customize Columns feature when running reports. ViaPath provides a complete audit trail for everyone that uses the WS/tablet solution. This includes a date and time stamp, the user's name, and all activity around the access to the system. The items downloaded/burned are also noted. ViaPath Data IQ (DEX) ViaPath provides a portfolio of solutions readily available to be digested within Data IQ (DEX), providing Weld County with the latest safety and security intelligence solution. Data IQ (DEX) 2023 ViaPath Technologies Weld County Colorado RFP #62300133 1119 contains all the power of integrating with the ViaPath data sources provided to Weld County. Additionally, unlike other solutions in the market, Data IQ (DEX) can ingest ANY data point (commissary and JMS systems, trust accounting, public information) without software development. For Weld County, this means that when new data sources are identified or added, ViaPath Data IQ (DES is ready to ingest them with only a simple adjustment to the data model. Examples of data that can be ingested include: • Inmate telephones • Messaging • Commissary • Trust Accounting • Video Visitation • Employee Data • Visitation data • Public Information • Wireless Tablets • Lobby/Intake Kiosk • Payment Services • Case Management Investigative Data Sources ViaPath's Data IQ (DEX) is the industry leading Inmate Phone Calls solution designed to provide an intuitive user experience and faster delivery of actionable intelligence. Currently there are over 20 state Department of Corrections agencies who rely on ViaPath Data IQ to process and analyze over 1 Security 'threat Incident Reports billion records spread across 14 otherwise cell Phone Forensic Data disparate data sources. Public inturntation Data Data Souros Unique[. Facility Data Exchange (DEX) Network BlDing Name and Address Visitation Data Financial Traawettea Data. Jail Management System Klink Data ✓ X ViaPath's Data IQ (DEX) software analyzes data and provides critical connections across other allied data exchange agencies. Data IQ (DEX) allows users to output results and diagrams to users both via standard formats and through the application itself. This allows users to interact dynamically with shared diagrams rather than having a static picture. ViaPath Data IQ (DEX) allows users to search for objects that exist across multiple facilities. For example, a user may have an object set from their own data and choose to search it against a second set of data or model. Once again, the power of Data IQ includes the ability to query any data source or object type, not being limited to particular objects such as phones and/or phone numbers. Information Sharing ViaPath provides correctional technology services to over 2,000 facility customers nationwide. Recognizing the value of this dataset, ViaPath can share customer data across customer accounts. ViaPath would not share Weld County data by default without your permission. We can share data among agencies so long as they agree to the sharing of their data. ViaPath Support can run these rapid searches upon request for your investigators and the data would be readily available to authorized investigators through ViaPath's platform at any time. H. All on -site video visitation sessions will be required to be scheduled at least 24 hours in advance, where practicable. Company has read, understands and will comply. 2023 ViaPath Technologies Weld County Colorado RFP #62300133 1 120 Inmates shall be allowed to conduct remote visits without quantity limits during times regulated by the County as long as they don't interfere with those times designated for on -site visits. Visitation may be limited in quantity or totally restricted for individuals who are on administrative restriction. Company has read, understands and will comply. J. The visitation policy with respect to in -person visits is solely within Weld County's discretion. Company has read, understands and will comply. K. Videos shall be retained for a minimum of 90 days, even at the end of the contract should another vendor be chosen. Company has read, understands and will comply. ViaPath's WS Solution allows the recording of video visits. Visits may be recorded globally by visit type or visitor type, ad -hoc, by user type or manually selected when a visit is scheduled by authorized staff. All recorded visits will be stored for 90 days at a minimum and will be searchable and viewable by authorized personnel. Any recorded visit can be locked so as not to be purged from the system when the normal recording storage period reaches a maximum time limit. Replay the Recorded Visito on Session 2023 ViaPath Technologies Weld County Colorado RFP #623001331121 L. Commissions shall be paid Monthly and shall be accompanied by an inmate visitation commission and summary report. The report needs to be submitted and commission paid within 15 days of the end of the month. Example- June ends 6/30, commission needs to be paid and report received by 7/15 which shall include, at a minimum, the following information. • Date of report • Time period covered • Total number of visits • Total Gross Revenue Below are the visitation volume and commissions paid charted by year containing the previous 24 consecutive months for the Weld County: Revenue Period Video Visits Total Commissions May -21 956 $2,578.33 Jun -21 954 $2,572.94 Jul -21 849 $2,289.75 Aug -21 721 $1,944.54 Sep -21 640 $1,726.08 Oct -21 763 $2,057.81 Nov -21 756 $2,038.93 Dec -21 840 $2,265.48 Jan -22 742 $2,001.17 Feb -22 686 $1,850.14 Mar -22 705 $1,901.39 Apr -22 819 $2,208.84 May -22 765 $2,063.21 Jun -22 649 $1,750.35 Jul -22 717 $1,933.75 Aug -22 784 $2,114.45 Sep -22 669 $1,804.29 Oct -22 761 $2,052.42 Nov -22 761 $2,052.42 Dec -22 638 $1,720.69 Jan -23 640 $1,726.08 Feb -23 743 $2,003.87 Mar -23 791 $2,133.33 Apr -23 697 $1,879.81 Average 752 $2,027.92 Totals 18,046.00 $48,670.07 Company has read, understands and will comply. 2023 ViaPath Technologies Weld County Colorado RFP #B2300133 1 122 4. Tablet System Company has read, understands and will comply. ViaPath will provide Weld County with our latest, secure, state-of-the-art Inspire wireless tablet solution, which includes all the required hardware, wiring, infrastructure, software, and applications at No Cost to Weld County. Inspire® Wireless Tablet ViaPath's Inspire wireless handheld tablet devices are revolutionizing the corrections experience for both inmates and facilities. Created exclusively for corrections, the integrated product offerings use cuffing -edge technology, allowing inmates to safely use handheld tablets as multimedia communications, education, and entertainment device. Inspire wireless tablet provides various content delivery options while being an additional resource in the continued efforts to reduce inmate recidivism. The tablets can introduce powerful incentives for promoting positive behavior within the population and offer more opportunities to sustain connections with friends and family. Additionally, the Weld County facilities can use the versatile wireless tablets to conduct staff training and increase efficiency by automating tasks. Below are a few benefits our tablet solution can provide: Administrative Benefits • Built for Corrections • Security in Harsh Lnvironment•. • Increased Efficiency • Hcreased Calling • Audit -Level Repertina, • Improved Safety Staff Benefits • Kr:tuce; conflict Liss Piper - O.gi;:l Fonns v:it�� it tcku,/P.uditing • Bel-avi ;i Incer,ves • ed,,,DnalOpportunity • Lusy t0 t•imia e Inmate Benefits • Education:; Opport,n, • Enter,rment APPS • Account Access • Long -I to batter, Our deployments of Inspire tablets and applications have revealed some interesting and exciting statistics on the impact tablets have had on corrections facilities. These include: • Increase in calling minutes ranging from 20% - 28% • 60% reduction in inmate -on -officer violence • 40% reduction in inmate -on -inmate violence • 66% reduction in suicide attempts Application Example: One of our Department of Corrections (DOC) partners automated their inmate requests procedures and found: ViaPath processed 616,520 inmate requests in the first year of operation. We processed 30 different types of requests through our workflow and handed them off to the appropriate staff to address. We eliminated paper use, saving the client over 1 -million pieces of paper per year. Staff accountability increased. Inmates received timely responses and were happier. 2023 ViaPath Technologies Weld County Colorado RFP #B23001331123 Inspire® Hardware Our wireless tablet has rugged external housing and was drop -tested to meet military -grade 810G (MIL -STD -810G) standards. Our tablet device uses a "clear view" body (front, back, and all sides) to help prevent contraband from being hidden in the device. The tablet includes a clear shock absorption padding on the front, back, and corners to assist in damage prevention. Additionally, our device is protected from inmate access to the inside of the case via our specialty security screws, which require a custom tool to remove. ViaPath builds our wireless tablets from the ground up, blending our custom-built OS with durable hardware to ensure only ViaPath software functions on the hardware and vice versa. The secure operating system delivers superior security over products based on off -the -shelf components. The Inspire tablet's 8" screen is more than 30% larger than the competitor's 7" screen. Tablet Specifications: • OS: Proprietary OS built on Android v10 • CPU: RK3368 Octa-Core 1.5 GHz • Display Resolution: 1280 x 800 pixels • 8" capacitive multi -touch screen • RAM: 2GB DDR3 • Flash Memory: 32GB eMMC Flash • Battery: 3.7V rechargeable Li -Ion • Playback hours: Approximately 8 hours • Camera: 5.0 MP auto -focus front -facing camera • Wi-Fi: 802.11 a/b/g/n/ac, dual band 2.4/5GHz • Charging: AC: 100-240V, 50/60Hz; DC: 5V/2A • Audio: 2 x 3.5mm TRRS Headphone Jacks and dual 1W speakers • I/O Interface: USB-C port; On/off button; Volume +/- button; NFC; DC In • Integrated Functions: FM radio; RFID • US FCC #: 2AAGE5081 G • Headphones: High visibility yellow 42" HD earbud/mic combo. • Audio Formats: AAC, AMR, APE, FLAC, MP2, MP3, OGG, and WAV • Video Formats: 3GP, AVI, MOV, MP4, MKV, FLV • Image Formats: JPG, BMP, PNG • Screen Orientation: Screen orientation changes with the position of the device, vertical or horizontal. Tablet Identification: Each tablet has a unique serial number and is easily readable and protected under the clear case. Key Hardware Features: ViaPath is dedicated to providing Weld County and others the highest -quality, custom-built, hardened tablet in the market. Key hardware features of the ViaPath Inspire tablet include: ViaPath Tablet, Front and Back 8 -inch 1280 X 800 pixels IPS touchscreen. Extended life battery — 7+ hours of screen time from a single charge reduces time spent managing charging cycles. Enhanced chipset — Faster processing speeds, increased memory, and improved wireless capabilities combine to ensure fast, smooth delivery of services. 2023 ViaPath Technologies Weld County Colorado RFP 562300133 1 124 Inspire Tablet Charging Providing charging solutions is vital to the success of our wireless tablet deployments. ViaPath offers multiple charging options which are custom designed for the corrections market and provide a secure and convenient way to keep the devices powered. Mobile Charging Cabinets ViaPath will provide Weld County with our mobile charging cabinets. These provide a safe and efficient method of charging and storing tablets while adding the convenience of easily moving them to different areas of the facility. The enclosures are custom designed for the corrections market — reducing hard edges, eliminating exposed hinges, and increasing steel strength. Mobile Charging Cabinet Specifications: • Dimensions: 25"W x 15"D x 46"H • Charges as many as 40 devices simultaneously. Earth Leakage Circuit Breaker (ELCB) protects against electric shock. Keys for the front lock and a security triangle key for access to control panel. • Charging trays On/off button and LED charge indicators. • All -steel construction with curved edges for safety. Locking wheels with 360 -degree swivel. • Integrated cooling fans for airflow. • Plug -and -Play functionality: Can be plugged in to an existing 110-120V wall outlet. • Facility staff can control access using the locking front door or by rolling the cart out of the housing unit The front door can be removed for unrestricted access to charging. All -steel chassis. Plastic charging trays are secured with security screws. Custom designed for the corrections market — reducing hard edges, eliminating exposed hinges, and increased steel strength compared to "off -the -shelf" solutions. Mobile Charging Cabinet Charging Cabinet Enclosures — 9 and 15 Port Another option for charging the Inspire tablet is our lockable charging cabinet enclosures which will provide both wireless charging and storage of the Inspire tablets. Tablet charging cabinets are secured to walls and inmates cannot remove them. The charging cabinet has two optional capacities, nine and fifteen tablets. The enclosures are custom designed for the corrections market — reducing hard edges, eliminating exposed hinges, and increasing strength of the steel. The compact design minimizes the space required to keep devices charged and running. 2023 ViaPath Technologies Weld County Colorado RFP #B2300133 1 125 Tablet Monitoring and Tracking CONf'AND I—� RePOr!in9 L1,1cnifoeny (y co/ocn PIN/ PAN 52, ❑) Sysleni Control 0 IN iia: s N t! Weld County will receive our definitive inmate tablet monitoring, reporting, and tracking system. Designed to deliver a unified solution for remote monitoring and control capabilities, this powerful web -based application delivers password protected access to a comprehensive suite of configuration, management, and investigative tools. From the interface, you can observe device status and real-time usage, detect non-compliance, enable, or disable them, and more. Authorized facility staff can access the application on any currently supported browser. You have complete tablet control and oversight. No special equipment or software necessary. Each tablet collects data ranging from non -privileged communication to usage history for real-time or future investigations. This includes pm -approved content like music, books, and educational material. Authorized staff can easily review and search data for audits, analysis, and criminal investigations. Tablet Security Weld County will be using a fully secure system. Both hardware and software components of the tablets have been put through rigorous third -party penetration tests to ensure they are impenetrable by inmates and external sources. Additionally, most of our physical equipment is located off -site in secure data centers, which have multiple layers of security to protect your information. ViaPath uses best -in -class security measures to ensure wireless devices and the wireless networks are properly protected from malicious behavior. This ensures only our devices can access the network while prohibiting connection from unauthorized devices. Network Security ViaPath's secure, independent, wireless tablet network will be completely isolated from Weld County's servers. All tablet communications route over an encrypted VPN running on a highly secure, invisible, wireless (WPA2) network. Additionally, our network architecture routes all communication through a ViaPath gateway server appliance, serving as both a firewall (to limit connections to a designated list of facility -controlled devices and controlled -destination URLs) and a proxy server (to ensure no direct connection to the Internet). 2023 ViaPath Technologies Weld County Colorado RFP #B2300133 1 126 The network gateway blocks inmate -to -inmate communication on our wireless tablets, acting as a firewall to strictly prohibit internal communication. The wireless network design ensures, in the event of any component failure, there will be no escalation of privileges, and inmates cannot gain open access to the Internet. Sample Jail Facility Operating System Security Each of our tablets runs a ViaPath custom version of Android Operating System (ROM), which is configured to connect to approved, secure wireless access points on our independent network. Inmates cannot reset the tablet devices to a default Android ROM, as there is no default ROM on the device. Inmates have no access to device settings (other than user preferences like volume, rotation, and brightness control) and ViaPath devices cannot see or access alternate wireless networks. Our wireless tablet has no cellular capabilities and has no media slots, further limiting access possibilities. The tablet operating system is designed to use the camera for security only. By design the inmate is not able to access the camera for picture taking or recording. Photos are taken at login and for audit purposes only and can only be reviewed by facility staff with specific permissions. ViaPath has the most secure inmate tablet solution in the industry. We engaged a third -party penetration -testing company to perform a technical security assessment on our wireless Android tablets. The assessment included attempting both hardware- and software -based attacks from an inmate or external collaborator. As part of testing, "ethical hackers" configured our wireless tablet in conjunction with ViaPath to simulate an actual deployment, including the secure networking components. Firmware Security ViaPath wrote and has full control over the firmware and source code appearing on our tablets. Tablets are connected online through our secure network infrastructure. If security vulnerabilities are detected, updates occur immediately, eliminating the need for offline synchronization, a common business practice among our competitors. In addition, ViaPath can 2023 ViaPath Technologies Weld County Colorado RFP #62300133 1 127 push ROM updates over the air. These updates typically occur monthly, but we can tailor the frequency to meet the needs of Weld County. Hardware Security A rugged, shatter -resistant design prevents inmates from accessing the interior components like the motherboard. Additionally, our device is protected from inmate access to the inside of the case via our specialty security screws, which require a custom tool to remove. The tablet's durable, clear body adds another layer of security to help prevent inmates from hiding contraband in the device. Our Inspire tablet also includes additional features to ensure Weld County's facility safety and security. Wireless Security ViaPath uses best -in -class security measures to ensure wireless devices and the wireless networks are properly protected from malicious behavior. This ensures only ViaPath devices can access the network while prohibiting connection from unauthorized devices. ViaPath deploys a wireless intrusion prevention system to detect and alert the installation of rogue wireless devices and access points. Our system sends an alert to predetermined personnel when an unauthorized device tries to access the ViaPath network helping staff identify which housing units may have an unauthorized device. ViaPath also utilizes active access point monitoring to detect non-ViaPath wireless networks (SSIDs) in the vicinity of our access points. Application Security ViaPath's management software controls all tablet software applications. This security allows for easy and quick deployment of applications and firmware changed over the air (OTA), without any end user interaction required. The administrative interface allows facilities to manage whitelisted (allowed) and blacklisted (restricted) sites at the global and facility levels. This allows a greater amount of flexibility for the preferences of the allowed content. Our secure network can make changes to the whitelisted and blacklisted numbers in real time and adopt them quickly. Our application security is designed to: • Eliminate external linkages • Deny unapproved content • Remove back -door access to tablet settings Tablet Applications and Profiles As a part of our wireless tablet solution, ViaPath can provide Weld County with applications inmates can access on the tablet touchscreen. ViaPath's solution allows mobile communication and features for inmates on the Inspire tablet while still providing the safety and security protocols that Weld County requires. The tablet allows ViaPath to provide inmates with access to phone calling, inmate services, music and media content, facility and informational documents, educational content, as well as other communication products like messaging. Usage Shared Tablet Model The ViaPath Inspire wireless tablet solution operates using a "shared tablet" model. ViaPath does not require inmates or the facility to purchase the tablets, a practice which eliminates potential issues with refunds, property exchange at release, and warranty or repair tracking. 2023 ViaPath Technologies Weld County Colorado RFP #62300133 1128 With this, inmates can pickup any available tablet from the charging station —no staff involvement required. Inmates access the applications when they log in to the tablet on ViaPath's secure wireless network. Once the inmate has signed into the tablet system, the profile menu is displayed. By tapping on a content profile, the inmate can view the available applications for that profile. ViaPath will work with Weld County facility staff to create each of the profiles and the applications that will reside in the profile. ViaPath uses an inmate "self -assign" model that requires no staff involvement. An inmate can assign a tablet to themselves under these conditions: • The facility has enabled assignment of tablets. • The tablet is not already assigned to another PIN • The PIN does not already have another tablet assigned. During the login process on a tablet, if the tablet is available for assignment, the inmate can choose the "ASSIGN TABLET" option on the lower left of the screen. Once the tablet is assigned to the inmate, the inmate's name and picture is displayed on the tablet login screen. This makes it easy for inmates to find their tablet from the charging station(s) in their housing unit. No staff involvement is required for inmates to be able to retrieve their assigned tablet from the Weld County charging devices. The tablet will remain assigned to the inmate when he/she moves to a new location within the facility (as informed by the Weld County JMS). The inmate will only see content authorized for the housing to which they are currently assigned. Unlike other models that are rental, or fee based to be assigned or have color conversions that signify a premium service our system does not. We believe that all inmates should have equal access to all services, including premium services. ViaPath believes tablet security can be accomplished in a manner that does not have a negative effect on inmate morale on those not able to afford access to premium content or adds an additional financial burden. Any inmate can have access to all the services, including premium services. Our self -assigned tablet system only requires that the facility decide this is the model they want to provide, any inmate can have access to all the services, including premium services regardless of if the tablet is assigned or shared. Secure Login Inmates log in to the device using their unique, facility - designated PIN. All inmate data and usage monitoring are available within ViaPath Command, regardless of which tablet they select. This is the same PIN used for phone calls. Before an inmate can use the tablet, they must review and accept a Terms of Usage page with buttons for DECLINE and ACCEPT. To access the applications, the inmate must press ACCEPT at every login. At the time of login, the tablet takes the inmate's photo and stores it along with the login data for tracking and auditing within ViaPath's system. Inmate tablet access can be suspended with an automated end -date if desired. 2023 ViaPath Technologies Weld County Colorado RFP #B23001331129 Profiles By tapping on a content profile, the inmate can view the available applications for that profile. The listing of individual applications within the profile display, allowing the inmate to scroll through them. The pricing for each application is displayed under the profile heading. The inmate can begin using the applications in the profile by tapping on the START button at the top of the menu screen. The inmate may use all applications within the profile. 530.75 9.6 MOM MEM e e mum mom s CI— ® 01-- :0 v ■ -_ N ei �— �---,� ■ ID -- NOM Authorized users can configure tablet profiles by housing unit, and within each profile, you can limit content, hours of operation, and amount of use. A Brief Overview of Tablet Content The ViaPath Inspire tablet solution can deliver facility -approved applications such as: Inmate Calling - Inmates place calls directly through ViaPath's ITS with the same security, monitoring, and restrictions used on traditional phone calls. Video Visitation - Conduct video visitation sessions with all standard security protocols in place, scheduled or on demand with Visit Now. #;� � O Messaging — Inmates send/receive approved email messages, helping reduce the chance of contraband entering the,7i facility, while still allowing the inmates an avenue of communication. Photo Gallery — Inmates' friends and family can send photos in a secure environment, with all photos monitored by facility staff. 11 Inmate Request — Inmates electronically submit requests, automating tasks to save paper and staff time. Inmate Grievance — Inmates electronically submit grievances, reducing the risk of lost or delayed paperwork while maintaining a digital paper trail. ® 2023 ViaPath Technologies Weld County Colorado RFP #B2300133 1 130 Commissary Ordering — Inmates electronically submit commissary orders to reduce staff involvement. Inmate Account Information — Inmates monitor their own finances with access to their trust information, current transactions, and fund balances. Documents — Distribute facility communications to inmates without printing costs or hand delivery. Law Library Access — Inmates access law libraries from Weld County's preferred vendor such as LexisNexis, Legal Research Associates, Fastcase, Westlaw, and Casemaker. --■--- / Multi -Media —Access a wide variety of approved movies, TV, Audio Books, Podcasts, and other select video content. - ""' Streaming Music Service — inmates can access a digital radio - streaming service. Game Center — Inmates access an arcade -style service filled with approved games. . X,- ' News and Sports— With no access to the outside web, inmates read approved content about news, sports, and other current events. �a. Crime Tip/PREA Reporting — Inmates anonymously submit crime tips, so you can act quickly and appropriately. y + Other tools such as ViaPath Help, Dictionary, Calculator, or Weather. C.„.1,,,,, Calm —A leading app for meditation and sleep. Employment and Educational Apps E -Books —Inmates select facility -approved books without the expense of maintaining a physical library or having the books delivered to the inmates. A digital library also allows for a continually refreshed selection of reading material. ViaPathways Education — Foundation Package — included as a standard offering to our customers and consists of both a Content Management System (CMS) and Learning Management System (LMS). Includes a wide range of educational and kF reentry -focused content with thousands or learning resources. Content Management System (CMS) and CORE Content - ViaPath provides a full suite of educational and rehabilitative programs including 500+ courses and over 20,000 learning resources. Various levels of content are tailored to beginner, intermediate, and advanced comprehension. Text- and video -based courses include financial literacy, reading comprehension, health and well -being --all relevant to the unique environment of corrections. The platform includes a Course Editor for staff to create coursework. • Careers & Job Skills (60+ courses) • Religion & Spirituality (175+ • Mental Health & Meditation (15+ courses) courses) • Spanish Content (55+ courses) • GED Math & Finance (15+ courses) • Medicine & Health (15+ courses) • GED Language Arts (100+ courses) • Family & Personal Growth (30 • GED Science & Social Science (15+ courses) courses) • Personal Growth (20+ courses) • Resources (10+ courses) 2023 ViaPath Technologies Weld County Colorado RFP #82300133 (131 viapath EXCLUSIVE Cypherworx Learning Management System (LMS) — ViaPath offers eLearning through our partnership with Cypherworx. Offering more than 2,000 eLearning courses in a variety of categories and the latest online content with our leading technology to make training easy and accessible to all. The LMS is the primary provider for GED prep, professional development, and vocational/professional certifications. The LMS offers over 170 professional certifications in a wide variety of fields including project management, IT helpdesk, and computer networking. Honest Jobs - this is the leading national job market place for people affected by the criminal justice system. Roughly 9% of the US workforce has a felony criminal record with an additional 626,000 people coming home from jail and prison every year. Honest Jobs provides resources on the Inspire tablet for returning citizens and second chance hiring, including a searchable job board and job placement services. Post -release, users can create an account on the Honest Jobs website and gain access to a national "Digital Resource Center which connects them with helpful resources such as food, transportation, housing and more. ems 4 giii 111110 US Dept of Labor CareerOneStop — Tools to help inmates identify the types of roles and jobs that are best suited to their skills and interests, as well as any work restrictions they may have related to their conviction. USDOL provides job descriptions, videos, training information, wage information, education information, and more to help them to fully determine whether a specific job is right for them. The job tools also provide resume writing help and interview tips for discussing a criminal record. '11apath EXCLUSIVE Steve Coplan — Right Thinking Foundation — The Right Thinking Financial Literacy course in the ViaPath Foundations Package delivers an overall understanding of how money works and provides tools to assist in making solid financial decisions. Steve Coplan has developed a comprehensive set of online coursework, videos, podcasts, and support materials to give returning citizens a better chance of success post -release by changing the way they think about their finances. Providing encouragement, hope and motivation, this course addresses cash flow budgeting, establishing and maintaining credit, starting a small business, and planning for your future. vlapath EXCLUSIVE EDWINS Leadership & Restaurant Institute — Edwins Leadership & Restaurant Institute gives formerly incarcerated adults a foundation in the culinary and hospitality industry providing a support network necessary for their long-term success. Engaging incarcerated individuals in active learning and providing realistic hope upon release, Edwins equips students with highly -sought-after job skills and training. The Foundations Package includes access to the Edwins culinary arts online course work on the ViaPath tablets. These courses provide the incarcerated learners with the basic culinary education they need to advance into the in -person program. Upon release, individuals who have completed the Edwins tablet curricula are invited to apply to take part in the in -person training at the Edwins Leadership and Restaurant Institute in Cleveland Ohio. Enrolling in the full Edwins program, provides returning citizens with not only vocational training but also free housing programs at their 30,000 sq. ft. Cleveland campus, legal services, basic medical care, job coaching, literacy programs, and other necessary support. Edwins Leadership and Restaurant Institute graduates nearly 100 students a year with a 95% employment rate and less than 1% recidivism rate. Brian Hamilton Foundation - The Brian Hamilton Foundation's Starter U: How to Start and Grow a Business is a free, self -paced online course teaching everything you need to know to start, run, and grow a business. The StarterU content includes coursework, videos and offline work and self -reflection. ViaPath has exclusive access to seasons one and two of the Free Enterprise television show, which follows returning citizens and other entrepreneurs on their business journey, and these episodes are included in the Foundations Package at no additional cost. 2023 ViaPath Technologies Weld County Colorado RFP #B2300133 1 132 ° ill!) son Prison Fellowship Academy - Located in select prisons across the country, the Priwis an nsive, cbaproincarcerated menFelloandship womenAcademy® through a holistic life transformationbibliallysed process.gram Participantsthattakes are guided by Prison Fellowship staff and volunteers to lead lives of purpose and productivity inside and outside of prison. Re -Integration Partner: Amachi - ViaPath has made a commitment to the reintegration process to help the recently incarcerated return to society. Amachi of Pittsburgh seeks to empower, protect, and nurture the most vulnerable population to the criminal justice system. By providing a volunteer based mentoring system Amachi aims to break the incarceration cycle. They support a family oriented holistic approach, challenging Pittsburgh's youth to excel academically while learning to foster successful, meaningful relationships. Providing them with the confidence needed to overcome challenges. The Peace Education Program - The Peace Education Program (PEP) is a curriculum of 10 multimedia workshops based on themes designed to explore the inmate's inner resources. These customized workshops are non -religious and non-sectarian. The program was developed by The Prem Rawat Foundation (TPRF), and the content of each theme is based on excerpts from the international talks of the TPRF founder Prem Rawat. The themes are Peace, Appreciation, Inner Strength, Self -Awareness, Clarity, Understanding, Dignity, Choice, Hope, and Contentment. A. Phones • The same phone system as described above shall be available on the tablet. This would also include access to the same investigatory program as wall phones. Company has read, understands and will comply. We provide our ViaPath Inmate Calling App through our wireless inmate tablet. This app allows inmates to call friends and family using touchscreen inputs. The calling app connects directly to ViaPath's ITS via the secure wireless network, which is fully integrated with our system. The transition to the wireless tablet calling platform will be seamless for those inmates who are accustomed to ViaPath's traditional inmate phones. Additional investigative opportunities are created —with more calls available to analyze —with inmates speaking to associates from their living quarters. All security features of our traditional inmate telephones are available as part of ViaPath's solution. Tablets are simply a gateway for inmates to access our proprietary inmate phone platform. The tablets connect securely to our ITS and use the same call parameters and functions, including live monitoring. All investigative and analytical tools are the same for calls placed on tablets or standard inmate phones. Calls made using the app on the wireless tablet create the same call detail record (CDR) within the ITS. Reporting can be done on all the same criteria as calls placed from a standard inmate phone. The Location ID of the calling phone is the ID of the tablet used. Note: The calling app is a gateway to the ITS, all features will be the same for Weld County investigators/administrators as calls from the wall phones. ViaPath is the industry leader in providing inmate phone calling using tablet devices! 2023 ViaPath Technologies Weld County Colorado RFP #B2300133 1133 B. Video Visitation • The same video system as described above shall be available on the tablet. The preferred method would be for a completely wireless setup and video to be displayed on the tablet. However, if a docking station is required it shall be noted in the proposal and all necessary equipment installed and maintained at no cost to the County. Company has read, understands and will comply. Video Visitation Overview ViaPath will provide Weld County with our complete, secure, hosted Video Visitation System (VVS) solution to facilitate video visitation sessions with inmate families, friends, and attorneys. At no cost to Weld County, our turn -key video visitation solution includes automated scheduling for the completion of video visitation sessions. Weld County will also receive complete installation of all hardware which includes our Inspire tablets and visitor kiosk stations and related equipment including all wiring for video visitation kiosks and related system equipment and software. ViaPath's tablet -based Video Visitation System (WS) runs on our unique platform and independent network and utilizes the full features and functionality on that platform. Our WS allows users the ability to schedule visits, respond/reject requests, suggest visit times, and more without directly communicating with the inmate. The VVS bills by minutes used while connected on a visit. The VVS will automatically record and store all recorded Give family and friends a unique video visitations online, just opportunity —unscheduled, on -demand as we do with inmate phone inmate visit with VisitNow. calls. Our VVS includes detail of video control option capabilities, and investigators can easily retrieve audio and video recordings of video visitation conversations online from the video records search screen via the WS user interface. Authorized users can locate a visit by inmate name, visitor name, and date/time of visit. The system can run reports easily based on these criteria. 2023 ViaPath Technologies Weld County Colorado RFP #62300133 1 134 For added security during use of the tablet camera, the tablets use technology developed specifically to prevent inmates from panning their environment with the tablet's built-in camera. With this, the camera only functions when the tablet is set in its wall mounted NFC station. This allows inmates to hold and use the tablet for all purposes except filming. The conversation can continue if the tablet is undocked, but only with audio. There is no visual. This way, inmates can hold and use the tablet for all purposes —except filming. The ViaPath inspire tablet uses Near Field Communication (NFC) for inmate technology which creates a link between the tablet and the wall mounted tablet station. The NFC link allows for the inmate to conduct Video Visitation sessions at the Weld County facility. With the tablet NFC, inmates must place the ViaPath tablet in the wall mounted docking station for the video visitation session to be enabled. In addition, if the inmate attempts to remove the tablet from the NFC station during a WS session, the video stream is discontinued, and the inmate is shown a screen stating that the video stream has been paused. Instructions concerning why it was paused and how to reinstate the VVS session are also shown on the screen. Blurred Background for Additional Security The VVS includes a feature to blur the background behind the offender; the system identifies the live person and will obscure anything in the image background. This gives Weld County greater options as to where to locate WS terminals, including tablet stations used for on -demand VisitNow visits. Additionally, blurring the background eliminates concerns of your correctional officers being accidentally viewed during a video visitation session. At your discretion, a Weld County defined custom background can be displayed instead of a blur of the actual background. The ViaPath VVS solution provides picture -in -picture (P -in -P) viewing to both sides of the visit as illustrated' here. This example shows the visitors side view, but the similar P -in -P view of the visitor is provided on the inmate's side. This P -in -P capability is available for both remote (Internet) and on -site video visitation. In addition, the ViaPath system blurs the background of the inmate side video for facility security while allowing the inmate to fully see the members of their visit. Other solutions only allow a facial view of both sides, removing the ability for other members of a family, such as children, to visit with the inmate. This makes the visit, which is intended to help unify families, very little more than a phone call with a photo. Video Features Our inmate video visitation solution provides a high -quality, safe, and convenient alternative to live, on -site visits, allowing you to: • Increase Safety and Security: Relieve your staff of inmate transport. • Eliminate Contraband: By physically separating inmates from visitors, a key mechanism for importing contraband, like drugs, weapons, and SIM cards, is shut down. 2023 ViaPath Technologies Weld County Colorado RFP #B23001331135 Eliminate Hidden/Shielded Communication: With our setup, nothing can be communicated outside the camera's field of view. Face -to -Face Communication: Allows inmates a chance to communicate face-to-face with their counselors, attorneys, religious leaders, and families. Reviewable Anytime - Anywhere: A single web -based application allows staff to review calls, visits, set alarms, control access, and more from any web browser or smartphone. Compliance: Video visitation enables your facility to meet requirements without decreasing security. A Better Way to Visit Onsite With onsite video visitation, inmates can visit with their loved ones without leaving their pod, providing security for staff, and closing off a key avenue for contraband. Video -only communication ensures facility staff see everything the inmates see. Inmates can no longer use their body to shield hand -signals or written messages from wall mounted cameras. Facility staff can see and hear everything as they monitor visits in real time. Then, authorized users can access saved recordings through ViaPath's web portal, the same system used to review inmate calls. Communicate Online Remote visitation allows further convenience for facility staff and visitors alike —visitors save time and money (fuel costs), and staff appreciate the dramatic decrease in lobby foot traffic. For friends and family, a web -connected home computer with a camera and microphone, which are built into most newer laptops, is all that is required. Alternatively, visitors can use smartphones and tablets. Public libraries often have computers with the necessary hardware and software to facilitate visits for those who need them. Visitors access the website and set their video session by selecting a time slot preconfigured to Weld County's scheduling rules. At the scheduled time, the tablet connects the inmate to the visitor, so the visit can occur. Remote visitations allow inmates to connect with friends and family members outside of normal onsite visitation times, providing a more personal connection than phone calls can offer for events such as birthdays, anniversaries, and holidays. Hardware Wall -Mounted Inmate VVS Stations The ViaPath inspire tablet uses Near Field Communication (NFC) which creates a link between the tablet and the wall mounted tablet station. The NFC link allows for the inmate to conduct Video Visitation sessions at Weld County facilities. With the tablet NFC, inmates must place the ViaPath tablet in the wall mounted docking station for the video visitation session to be enabled. 2023 ViaPath Technologies Weld County Colorado RFP #82300133 1136 C. Documents/forms • The Sheriff's Office currently has a printed 70 -page Inmate Handbook available in every housing unit. The Inmate Handbook shall be installed on all tablets and the County shall have access to send updates at any time Company has read, understands and will comply. Documents and Facility Information elpt 111f The Document App provides the Sheriff's Office a way to organize and digitally distribute facility documents to inmates. The Sheriffs Office can easily upload an unlimited number of PDF files to the Document App. Facilities often share rules and regulations, handbooks, PREA material, general instructions, or notifications, as well as educational information (such as PDF books) through our easy -to -use interface. Files can be organized using naming conventions and a choice of numerous icons to help the inmate find what they need. • Announcements are typically made by housing unit Deputies, an information wall in the housing unit (papers) or via a video that plays every morning. The ability to push updates, and notifications of changes shall be noted in the proposal. Company has read, understands and will comply. Notices Application Facility staff can upload information through the Notices App to be read by the inmate upon login on the ViaPath tablet. Such notices, read and acknowledged at login, can be re -read, and referenced in the Notice app. With the click of a button, authorized staff can report on the inmate that acknowledged the document/handbook update/policy update/etc. With the Notices App, facility staff can do this SEAMLESSLY without ViaPath involvement and with a simple click of a button. Notices in the application can be set to: • Be seen once, or at every inmate login • Track notice viewing • Display for a specific time, or perpetually • Optionally take a photo acknowledgment 2023 ViaPath Technologies Weld County Colorado RFP #62300133 1137 Inmate request forms- The Sheriff's office currently uses inmate request forms for things such as laundry, kitchen, mail room, phone, commissary, DCS, Inmate services etc. The proposal should outline how these forms can be adapted to the tablet and the process for routing them to specific people or groups of people. The proposal shall indicate the retention time and process. Company has read, understands and will comply. Request Automation ViaPath's Requests App offers a fully integrated and automated electronic system that simplifies inmate requests for facility staff. The Requests App provides the Sheriffs Office with a new level of operational efficiency by digitizing clerical processes — allowing staff to remain focused on safety and security. Currently the retention period for requests / grievances are all indefinite, but based on policy or legal needs we can build a configuration capability at the form level to remove access to inmates and staff to meet the retention needs of Weld County. The Inspire application software allows authorized staff to define an unlimited variety of form types using the ViaPath Command interface. Any form that you have can be replicated in electronic format on the Requests application. Examples are requests for materials, repair requests, legal forms, complaints, and problem reports. ViaPath can review your existing forms, convert them to paperless digital forms, ensure they meet or exceed your forms, and configure for routing them to the correct Weld County staff. Requests provides an easy way for staff to forward any request or grievance to outside personnel, such as attorneys or specialized medical staff, via email. The ViaPath Inspire Wireless Tablet approach is ideal for facilities looking to migrate their inmate request processes to a new platform. Because we provide universal tablet access to all inmates, the Requests app is free to use for inmates. Regardless of their financial standing, indigent inmates can always access free services and administrative resources on our tablets. If only a partial population of inmates has access to the tablets, a comprehensive administrative solution may not be possible, which is why we developed our universal access model. With ViaPath's Grievances app and Requests app, Weld County staff can create and manage customized forms, control how the inmates respond to grievances and requests by using canned replies, and create reports based on grievances or requests. 2023 ViaPath Technologies Weld County Colorado RFP #623001331138 Using ViaPath Command, Weld County staff can also track, query, respond to, and print reports on all grievance and request activity. Below is a screenshot of the incoming requests and grievances, and the criteria that staff can search and query on. Grievances/Requests seaRn • ',her aan� 4Mt•wr/ E4.6w ��. OsaR�s ad OP .. DLV i/i0J12J:59 PysplaVup (' ;5 a ".B(6 Duwmenb S. >5 .. mw, p.r p.a0r DS 156 s 7.4F. Os/�lNxt Olyla�» RW PrPOMY o621a] s a]) mu Jsal 0], as/]t "4E,„1` aaa MN (tO 9:JJ ae0 .»m O 'ET D,'0537' y OJSstas laip 0»Sa) r1 �xeaui: w.e(n, uyova, a os » 6r w..Yatl as w mama) .. Yis+fH v}M ., rle ! t. a1•••• Ysb Mie•yaM(1 a MnY .iTX ramnanbr •WW A detailed description of features available with our Requests app follows. HN Functionality Details The following is a detailed look at the functionality available to authorized staff using the Grievances and Requests features. Both Grievances & Requests Form Creation: Customizable Questions Forms / Form Types • Staff can match their paper forms by creating specific grievance and requests form types that have unique questions tailored to the form. This enables staff to have the exact questions based on the need of the form. Dynamic Questions • Specific questions can be shown/hidden based on previous answers to questions in the grievance/request forms. This allows staff to create a dynamic form that shows and hides applicable questions and guides the inmate in answering the form. 2023 ViaPath Technologies Weld County Colorado RFP #62300133 139 Question Types • Questions can be as a text input box, multi select option, single select option which allows the form to ask unique and specific questions to meet the form need. Questions can be set as optional or required. Notifications/Routing based on Form • Optional email notifications can be set by user which will send an email notification to the user that includes the submission and any content. Email notifications are sent for new and updates to forms. Users can be assigned to specific form types allowing only the correct responders to see and manage the submissions of that form type. Categories of forms • Forms can be grouped into categories which allow the staff to create and manage a large amount of form types. Limits on submissions by form, by inmate • Each form type can be set to limit the number of submissions by a specific inmate by day, by week, by month. This enables staff to avoid many duplicate submissions. Deadlines • Grievances and Requests can be set up with deadlines. Grievances will have deadlines by level for both the facility and for the appeal. Request deadlines are soft deadlines and can be used to manage productivity of the request responders. Forms access by room/group • Form types can be controlled by the specific pod or the inmate grouping which allows staff to make certain forms available in specific areas or for specific inmates. Submission Management Controlled response • Staff can communicate with inmates in requests and grievances and can control if the inmate is able to write back. This enables staff to manage the communication from the inmate. Internal Notes • Staff can make any number of internal notes on a request or grievance. For grievances, the staff can be set up to see/not see internal notes for levels beyond their assigned level. This enables higher level staff to manage submissions at a higher level without lower -level staff seeing notes, responses etc. Form Recategorization • Each form type can be recategorized to another form type. This enables staff to receive a submission and reroute it to another form type including sending a request to a grievance or a grievance to a request form type. Translation of non — English languages • Facilities can publish only English forms and with a click of a button the inmate can translate a form to their native language, can submit in their native language (up to 14 languages). The staff can read in the native language of the inmate, translate to English, respond in English and the response is translated to the language of the inmate. This allows inmates to read and respond in their native language and staff to read and respond in English. 2023 ViaPath Technologies Weld County Colorado RFP #62300133 ( 140 Private Forms • Forms can be set to hide from the tablet upon submission. This allows forms to be set for PREA, Crime tips, safety etc. with each submission only going to the assigned staff to the form. This allows inmates to submit forms and not have any content on the tablet after submission. Attach Documents/Share Documents • Staff can add documents to the request or grievance and can optionally share those documents with the inmate to be read onrthe tablet. Filters • Staff can filter submissions, by form types, by rooms, by date, by inmate, by who worked on, by key word (for legal search) Audit Photo • Each form submission includes an audit photo of the inmate so that staff can ensure that the correct inmate submitted the form. Email • Staff can forward any request or grievance by mail. Research duplicates, link duplicates • Staff can single click search for duplicates, can link the duplicates to the original, inmate is then notified of the duplicates and the original. This allows staff to limit duplicate submissions. Predefined Responses • Staff can set up predefined responses by form type allowing a single click to prefill the response to the inmate with the predefined response. This enables staff to save a lot of time with responses. Tags/Emergency Tag • Internal tags can be set by form and can be assigned by the staff when managing the submission. This allows admins the ability to report and filter on the tags. Reporting Audit • All information is kept in a sequential audit allowing the staff to see the lifecycle from submission to closing. Reporting/Export • All information can be exported/printed at the individual request or grievance level or at the summary level. Allowing staff to do administrative reporting. 2023 ViaPath Technologies Weld County Colorado RFP #B2300133 1 141 Grievances- The jail currently uses a 4 -step process, where the inmate can grieve any specific staff member (kitchen, inmate services, deputy, counselor, nurse et...) From there the inmate can escalate the grievance going to: Step 2 Sergeant, Step 3 Lieutenant, Step 4 Captain. The proposal should outline how the grievance form can be adapted to the tablet and the process for routing them to specific people or groups of people. The routing process should indicate whether it can be done within an operating system, or if a group of employees will need to disperse them as they are received. The proposal shall indicate the retention time and process. Company has read, understands and will comply. Grievance Automation The ViaPath Grievances app is a no cost, digital, and customizable solution. We can create custom forms and other content designed specifically for Weld County facilities. We can review your existing grievance forms, and upon your authorization, convert them to paperless digital forms, make them available on the tablets, and ensure they are routed to the correct staff. Grievances can also be sorted by severity level, and access by County staff to the different severity levels can be set accordingly. Finally, we can program in your grievance flow processes including escalation as stated by your policies. Currently the retention period for requests / grievances are all indefinite, but based on policy or legal needs we can build a configuration capability at the form level to remove access to inmates and staff to meet the retention needs of Weld County. The ViaPath Grievances app offers a fully integrated and comprehensive paperless electronic grievance system that automates and simplifies the time-consuming and paper -driven grievance process for Weld County staff. The Grievance application can also be used for PREA reporting, crime tips, and other sensitive communications that are subject to legal oversight. The electronic request and response system creates a digital record of every transaction with timestamps and an audit trail that is designed for judicial review. Grievance forms are created and managed using the same interface that is used for requests templates, but with additional information included such as severity levels and appeal frequency limitation. Grievance forms include a formal appeal process. ViaPath can program your grievance flow into the system. The ViaPath Command interface archives all the exchanges between staff and the inmate. Staff can search grievances, and can generate reports based on type or grievance, time of the grievance, and the grievance status. Staff can read and investigate inmate grievances from any 2023 ViaPath Technologies Weld County Colorado RFP #B23001331142 web -enabled device. Grievance data can also be forwarded by email to outside personnel such as attorneys. The Grievance application allows for PDF attachment files to be included in the record of the grievance. Grievance Levels Grievances can be assigned different levels of authority. Based on their level, authorized staff can access, respond, and act on a filed grievance. A typical grievance follows these steps: • Inmate creates and submits a grievance. • Level 1 facility staff member responds and closes grievance. • Inmate appeals (and reopens) grievance, if necessary. • Level 2 facility staff member responds and closes grievance. • Inmate appeals (and reopens) grievance, if necessary. • Level 3 facility staff member responds and closes grievance (Supports up to 8 grievance levels). • Grievance appeal process is exhausted. The inmate can no longer appeal the grievance. Note: The facility can set the number of levels (usually 3, but 8 levels are available) for grievances. Levels only apply to grievances. Requests do not have assigned levels. Specific Grievance Functionality Grievance levels • Each grievance form type can be set up with any number of levels with deadlines at each level for the facility and for the inmate appeal. This allows customization of levels and deadlines by the form. Curtail Appeal • Staff can limit appeals on grievances that don't meet the grievance policy with specific reasons set by the facility. This enables staff to close the grievance and the inmate cannot appeal, saving staff and admins significant amount of time responding to grievances that don't meet the policy. Disposition Assignment • Disposition assignments are the formal decisions on the validity of the grievance, allowing staff to assign at their specific level or a single disposition for all levels of that grievance. Dispositions can be used for reporting and filtering, enabling staff to see the number of legitimate grievances. Control access to levels • Staff at specific level and for the specific user can be limited on what they can see in grievances that are above their level. Individuals can be set to see and respond above their level, see but not respond, and not see anything above their level. Option for auto escalation • Forms can optionally be set to auto escalate to the next grievance level if the staff has not closed the form by the deadline. 2023 ViaPath Technologies Weld County Colorado RFP #B23001331143 D. Books The Sheriff's Office currently maintains a library of approximately 2,000 books. The books are circulated through all housing units by 2 full time employees. The vendor shall provide a similar number of books available at no cost to the county or the inmate. If premium books can be purchased, the proposal shall indicate the costs to the inmate. Any content shall be reviewed, selected and approved by the County prior to being applied to the tablets. Company has read, understands and will comply. ViaPath provides our OverDrive App for Weld County at no cost to the County or inmate. OverDrive App — Access to Digital Library ViaPath can provide Weld County inmates with access to our specialized digital library that is powered by OverDrive. The ViaPath Library app provides access to a core library of 10,000+ media files that includes anything from classics to new releases. ViaPath curates each Library using OverDrive's vast publishing marketplace providing ViaPath the ability to choose from millions of titles. This allows us to create state specific library repository packages through which inmates can borrow and enjoy materials including audiobooks, e -books, and magazines. All library materials are accessible through the Inspire wireless tablet. The content available differs between customers based upon the state and most borrowed materials are available for a limited time through the app. Like traditional libraries, the ViaPath Library lends most files for a certain time period. Files that inmates borrow from the app automatically delete or deactivate themselves when the lending period is up. However, many items don't need to be returned at all. Inmates can search library materials by title, author, format (e -book, audio book, song), genre (comedy, drama, fiction), and subject (business, food, science, relationships). Inmates can even place themselves on a waiting list should all copies of specific material be all checked out. OverDrive Inmates can also select one of the following options for each title in the electronic library: Borrow, Sample, Wish List, and More. Inmates can borrow selected items with a single tap or simply preview the selections. Inmates can also place materials not currently available on their Wish List. Once an item is borrowed, it is placed on the inmate's electronic "Bookshelf," where they can access it when needed. With the app, inmates can enjoy reading and lisening materials on the Inspire tablet just as though they were at the local library! 2023 ViaPath Technologies Weld County Colorado RFP #82300133 1144 E. Mail/photos The Sheriff's Office has averaged the following pieces of mail per day: 2021-82, 2022-64, 2023-53. These numbers include legal/privileged mail, that account for 5-10 pieces per day. The vendor shall be capable of processing regular mail, scanning and attaching it electronically to be viewed by the inmate. The proposal shall detail the process for handling both legal and regular mail and any costs associated with this service. Company has read, understands and will comply. ViaPath offers Weld County a mail scanning and digitation solution that carefully scans and converts postal mail into digital image files at no cost to the County, inmates or friends and family. Our dedicated centers perform this with personnel who follow detailed guidelines for handling inmate postal mail. We will provide an offsite processing center to receive items mailed to facility inmates. Weld County is no longer responsible for the daily tasks and risks associated with scanning First Class mail. ViaPath will work together with Weld County in the introduction and maintenance of this process. This includes information that can be placed on your applicable facility - operated websites to announce the program and give vital information such as the mailing address for regular mail, how legal mail should be handled after this program is introduced, and disposition of the postal mail that is mailed. We can also provide wall posters that can be posted in the facility with information that inmates can relay to their family and friends. The ViaPath Mail Scanning solution begins with the offsite Review scanning facility where mail is first opened and then inspected queue •Aveddigabve °° for contents. The physical mail for Weld County inmates is ladles processed by the Mail Scanner System which converts the mail, including the envelope, to a single electronic image file that is Delivery • a°"`"ead part of a special class of ViaPath E -Message for distribution to to Inmate :• R� inmates on the wireless tablet or wall mounted tablet kiosk as is done with pure E -Messages. As with pure E -Messages, each electronically scanned piece of mail can be reviewed by authorized staff and, if approved, sent to the inmate message queue to view. For non -approved attachments, the reason can be identified and maintained in the system. In Command, staff can view all scanned mail by status — pending, approved, or denied. Authorized staff can review the front and back of each piece of mail as a high- resolution PDF image file. Should the facility wish, mail can also be automatically passed to the inmate without review. ViaPath will process all documents within one business day of receipt of the physical item. In the case where contraband material is either suspected or discovered, the material will immediately be flagged and sequestered to a secure area of the scanning facility and establish a chain of custody. Mail scanning staff will immediately notify a designated Weld County official to assist in the evaluation and potential retrieval of suspected contraband material. 2023 ViaPath Technologies Weld County Colorado RFP #82300133 l 145 Within ViaPath Command, authorized staff select Mail Scan Review to view scanned mail that has been sent to the facility. The PDF image file of the scanned mail can be viewed and if acceptable, can be approved. Once the mail is approved the inmate receives a facility message stating he/she has received mail and they can read their scanned mail on a tablet using the Facility Messages application. ViaPath will assist you in notifying friends and family and the public about the mail service. You should notify any attorney or other legal organization to mail legal mail directly to the recipient's facility. Each unopened piece of mail will first be triaged to ensure that no privileged material is mistakenly routed to the scanning facility. If privileged mail or packages are received, they will be sequestered and immediately sent to the Sheriff's Office facility using priority delivery. Other features of our mail scanning and digitation solution include: • All documents we process are digitally encrypted at rest and in transit. • All paper is securely destroyed with our shredding feature which is fully recyclable. Private Messaging Private Messaging service is the new standard for legal and professional correspondence ViaPath has the only solution that can truly eliminate privileged physical mail. ViaPath's patented private mail solution (US Patent No. 11,290,499) provides a secure, encrypted alternative to traditional legal mail. ViaPath's Private Messaging service includes the ability to authenticate the sender of mail to include criminal defense attorneys, the County Public Defender, California Bar list and an Alternate Public Defender. To be authenticated as an approved sender of privileged electronic mail, the sender must register with ViaPath and provide their credentials, such as their Bar #, Attorney ID # or ISLN, their Bar Association, name of the organization they represent and other identifying information. 2023 ViaPath Technologies Weld County Colorado RFP #62300133 1 146 Inmates and those sending private mail can be assured that their communication is completely secure and that there are no concerns about the mishandling of privileged correspondence. To help our customers manage the safety and security of their offenders' professional correspondence, upon general availability, Private Messaging will provide a secure, encrypted alternative to traditional legal mail. Private Messaging allows professionals (lawyers, counselors, clergy, advocates) to electronically share legal documents and exchange digital messages with offenders using ViaPath tablets. The electronic messages and attachments can only be viewed by the inmate and their attorney and are securely stored. All communication functions are in a privileged end -to -end electronic environment. Benefits to Staff/Facility Zero contraband — no chance of exposure to drugs or toxins by agency or vendor staff opening and scanning mail No chance of exposure to drugs or toxins by agency or vendor staff opening and scanning mail Eliminate the time wasted in processing fake physical mail Eliminate private paper mail in cells, which reduces fire risk and helps meet government goals for reducing paper waste Ability to serve offenders with discovery document No additional equipment is required for scanning of legal documents Only staff involvement is electronic approval of the professional status Full facility approval workflow before being enrolled as a professional contact • No need to physically store volumes of scanned paper mail • Eliminate private paper mail in cells, which reduces fire risk and helps meet government goals for reducing paper waste Benefits to Professionals Speed — same -day delivery of mail — no delay due to postal service, physical handling, mail forwarding, scanning, etc. • Most privileged documents are already in an electronic format, so it saves the sender the time and money of printing and mailing documents that are already electronic • Private, un-monitored messaging • Bi-directional messaging • Password protected in addition to the tablet login security • Encrypted attachments that can only be read by the intended inmate recipient • Data retention policies for encrypted legal documents Benefits to Inmate • Speed — same -day delivery of mail — no delay due to postal service, physical handling, scanning, etc. • Accountability - Mail goes directly from sender to offender, so there is no chance of mishandling of physical mail 2023 ViaPath Technologies Weld County Colorado RFP #623001331147 F. Newspaper • Currently, the Sheriffs Office provides the Denver Post to every housing unit. The proposal should indicate what news sources are available and in detail any costs associated if any with the installation on every tablet. This content shall be reviewed, selected and approved by the County prior to being applied to the tablets. Company has read, understands and will comply. Secure Access to Approved RSS Feeds ViaPath provides inmate access to a variety of informational, self-improvement, and entertainment RSS feeds. We can provide select Denver Post feeds to Weld County at no cost. Inmates do not have direct access to these feeds the way the public does; and the inmate will not have direct access to the Internet. Our network architecture routes all communication through a ViaPath Gateway server appliance, which is both a firewall (to limit connections to a designated and controlled devices and destination URLs) and a proxy server (to ensure no direct connection to the Internet). This allows us to disable all commenting and search functions. The Sheriffs Office has complete control over which RSS feeds inmates can access. ViaPath provides access in several categories: • News- News feeds such as ABC News and CNN. • Job Search- Job searches such as the Department of Labor's CareerOneStop.org. • Health and Wellness— Valuable health information and tools for supporting self- improvement and fostering personal development such as Men's Health, Yoga Journal, and Headspace. • Religion and Spiritual— Faith -based options for education and reflection. • Sports —news, analysis, and commentary about favorite sports, teams, and leagues such as FIFA, Fox Sports, and more. • Entertainment— Wide selection of popular and current entertainment content. 2023 ViaPath Technologies Weld County Colorado RFP #B2300133 1 148 G. Messaging/email • A messaging/email system separate from physical mail is an option the County wishes to have on the tablets. The proposal shall include: a) In detail, how the investigatory system can flag certain messages, words, and phrases and how an investigator is notified. The proposal should also define how messages can be blocked by an investigator to avoid facilitation of incidents such as violations of protection orders. The proposal should define how the messages/emails are recorded or stored for review by an investigator. b) How the message is initiated c) Cost to the inmate d) Cost to the citizen receiving/sending a reply e) In detail, how commissions are processed Company has read, understands and will comply. ViaPath provides a messaging application on our Inspire tablets. Please find costs associated with messaging as well as our commission offer in our Cost Proposal in Section 2 Additional Information, Attachments or Exhibits. Commissions are processed monthly. ViaPath will provide monthly revenue and commission reports with our commission check. Via Path's Messaging App CIViaPath's Messaging App is more than just a secure e - messaging application. Messages to and from approved contacts allow inmates a simple, affordable communication method —and your investigators a whole new channel of evidence. A wide range of review and approval options are included for staff. Friends and family can message their Alarms and Alerts inmates from any standard personal are available based computer or handheld device with web on keywords or per inmate/contact. access. — --- The ViaPath Messaging app is a cloud - based system that is hosted in ViaPath commercial -grade data centers. It provides anywhere, anytime, web -based access for Weld County staff from any computer or mobile device with access to the Internet. ViaPath will provide the entire infrastructure for the Messaging system, including terminals, network, software, and service. There are no costs to Weld County for the ViaPath Messaging solution. The Messaging App allows for configuration as unidirectional or bi-directional communication. In bi-directional mode, either party can "reply" to an incoming message to allow for interactive communication. In this case, the conversation appears in "threaded" format like common text messaging on commercial cell phones. Functionality of the ViaPath Messaging app includes: • Configurable as unidirectional and bidirectional. 2023 ViaPath Technologies Weld County Colorado RFP #B23001331149 Can use wireless tablets or wall -mounted terminals as the inmate communications device. Requires a "contact" relationship between inmate and friends and family members for messages to be sent and read. • Inmates can request a contact request be sent to an email address. • Website for inmate family and friends to register, create messaging accounts, and connect with Weld County inmates. Ability of inmate friends and family to use the ViaPath website to create messages for inmates. Ability of Weld County staff to access investigative information about friends and family connected to Weld County inmates. • Ability of Weld County to set up word watch filters for messages. • Ability of Weld County staff to manage watch words for automated search of messages. Ability of Weld County staff to define "yellow" words, which the system flags, but allows to continue, and "red" words, which blocks the message pending Weld County staff review and approval. Ability of Weld County to review and approve or reject messages to inmates. (Unidirectional) Ability of Weld County staff at each facility to filter incoming messages to their specific facility and print those messages for distribution to inmates. • (Bidirectional) Ability of inmates to use ViaPath tablets or kiosks for alerts of incoming messages from family and friends and read messages. • (Bidirectional) Ability of inmates to compose reply messages to sender. • (Bidirectional) Ability of inmates to view historic messages sent and received. Messaging Application Account Management With the ViaPath Messaging App, inmates initiate first contact by sending an email invitation to someone on their contacts list. These invitations can only be sent to email addresses known by the inmate. There is no information sent by the inmate other than their name and facility and the inmate cannot include any comments. Friends and family cannot initiate communication through messaging but must accept the invitation and activate an account for messaging communication to occur. Ysitors o•�u• •.r r...r acts. �; P.ank ' vurt auoomomm� camm �esc• News Fn• Sub. N.a.epe• Peafik Vdm• fea4tb Cf-1 fiurart 51aLs PMi<Settinps qn: �u res ae.tch1 mum�Vo+,nc Y•-Hu6e.. Sio. Once the account is activated, all messaging communication goes through ViaPath's website using the account and not through the friends and family's personal email. All messaging accounts are subject to review and/or suspension by Weld County. The ViaPath Messaging App allows for manual blacklisting of individual email addresses in cases where recipient contact needs to be blocked. The messaging block can be set to automatically end at a designated time. Authorized users can block an individual email address 2023 ViaPath Technologies Weld County Colorado RFP #82300133 1 150 by adding it to the blacklist. By using regular expressions, the system can block all addresses at a single domain. Messaging Application Message Review, Alerts and Word Scan Facility staff can filter and review all messages sent to or from inmates. You will always have control over what they see and send. ViaPath Command includes a Message activity review screen. Messages, lead lines, sender, and recipient (with pictures as described above) are included in the displayed information. The activity screen can be filtered, e.g., only messages "flagged" for a detected keyword by automated scanning will be displayed. Detailed review of any message selected is available as illustrated below. Words detected by automated scanning as "hits" are highlighted in yellow. No Subject excellent no worrying my baby. I'll try at 1 ish and maybe it will be better See Translation We designed the entire process to be intuitive and convenient for both facility staff and the inmate's friends and family members. Senders can be notified automatically if their message is approved or rejected without any further interaction from your staff. 2023 ViaPath Technologies Weld County Colorado RFP #B2300133 1151 Messaging Alerts Authorized staff can create messaging alerts between inmates and friends and family. Triggering the alert will send emails to the addresses configured by an authorized user. Types of alerts that users can configure include: • Specific friends and family and specific Inmate • Specific friends and family and all inmates • Any friends and family and specific inmates Tablet Messaging Word Scan The ViaPath Messaging App includes a word -scan security feature. This automated feature provides increased efficiency in staff time spent monitoring messaging and can reduce monitoring time by 80% or more. The word scan feature identifies specific words as "Red" or "Yellow" for scan filtering. When a "Red" word is detected in a message, the message is flagged and held in a queue for officer review. "Yellow" word detection flags the message but allows it to be delivered. The facility user can then view the "Yellow" messages and if needed, they can block future messages from the inmate or visitor. ViaPath allows facilities to identify red and yellow flagged terms which are shown with an overlay highlight in the reviewer's view of the message. Various, customizable denial reasons are available. The original message text and presentation is not altered. We are also picking up O View Denied - Violen' Message View Message Denied - Violen" •-• view Denied - Inappr View Denied - Inappr Message 11:49 EDT 11:53 EDT 11:55 EDT some 521 No Subject I need you to ® that damn dog next door No Subject too lamgoing toto someone No Subject Message 11:57 EDT 11:57 EDT No Subject Ineed some ', cc• The ViaPath platform allows authorized users to add or remove words from the system at any time, such as local slang or local gang -related terminology. This feature can also identify messages with critical words such as "suicide," "escape," or "death." You can also easily remove words that may be causing false positives and are not relevant in current criminal language. If facility staff denies a message from an inmates' friend/family, then the sender receives a notification. The Sheriffs Office can customize the content of the denial message to include the reason that the message was denied; for security purposes if the message was denied for investigative reasons, the reason will be "Denied: Other." 2023 ViaPath Technologies Weld County Colorado RFP #82300133 1 152 H. Commissary • The County utilizes Keefe commissary currently and can be accessed through a physical unit installed in all housing units. If an application can be installed on the tablet for Keefe so that Inmates can place orders through the tablets it shall be specified in the proposal. Company has read, understands and will comply. ViaPath offers Weld County our Commissary Ordering App for inmates to order commissary items using the Keefe's Edge application on our Inspire wireless tablet at no cost to Weld County. The Commissary App provides an interface for inmates to select and order commissary items to be filled directly by Keefe Commissary System through their secure, browser -based portal. Inmate access rules to the commissary application can be applied individually by Weld County inmate and by inmate groups. ViaPath has successfully implemented this commissary services integration with the Edge commissary ordering app with many other ViaPath customers including Departments of Correction. teg 105 2665, ,«�.oacsc3x 2666=� �2668a�� .�2669� 2670-- ai6000--- 6003" Games, music, videos • The desired outcome should not include provided games, music or videos on the tablets, nor have the option for purchasing of this content. However, having the ability to add it to certain groups such as trusties and in addition, the proposal should indicate other options for the County to consider such as limited and full premium content. Company has read, understands and will comply. ViaPath can provide games, music, videos, and other entertainment solutions on the tablet. Inmates can purchase access to the Movies App through the ViaPath tablet usage model. Inmates can also access a Streaming Music Service. ViaPath has partnered with leading industry music companies to create extensive streaming music services and song catalogues. In addition to movies, and television, inmates can access Podcasts and Audio Books using the wireless tablet. 2023 ViaPath Technologies Weld County Colorado RFP #B2300133 1 153 Games ViaPath's Games are offered specifically to keep inmate entertained and occupied. All games are non-violent and thoroughly tested to ensure that they are not only appropriate for inmates and fun to play, but that they also adhere to ViaPath's strict security policies regarding app development. Inmates have access to more than 40 games. Our games are specifically chosen for the corrections market. With security in mind, the games do not include external links. Music Service App ViaPath's Streaming Music Channel Service offers secure access to a vast quantity of genres, artists, and song catalogues. Our music service offers the Weld County Sheriffs Office thousands of tracks from music labels across the industry. All channels are carefully selected based on a combination of genre, artist, and most popular lists. Users can change between the available channels at any time. Multi -Media Applications ViaPath's MoviesNideo On -Demand App is a custom application designed specifically for the corrections market. The app delivers secure inmate access to movies and television shows, including more than 200 approved titles. The app is designed with security as a top priority. While inmates can watch movies and television shows, the app is locked down, preventing inmates from navigating to unwanted websites. Features include: • More than 200 popular commercial -free titles • More than 500 movie subtitle tracks available in English, Spanish, French, Chinese, and Korean • Select titles with Spanish audio • • • • • Netfix-like user experience No commercials R -Rated content edited to be "Airplane -appropriate" Content stored locally to eliminate external bandwidth concerns Catalog refreshed regularly (partial library rotation occurs every 90-120 days) 2023 ViaPath Technologies Weld County Colorado RFP #62300133 1 154 J. Educational content • The proposal should include any educational content available to inmates. The content shall be provided at no cost to the County and should be detailed, what kind of content is available. This content shall be reviewed, selected, and approved by the County prior to being applied to the tablets. Company has read, understands and will comply. As of the end of 2022, ViaPath had deployed more than 450,000 tablets and has continued to deploy tablets throughout Q1 2023, because our education content is provided all inmates at facilities with tablets have access to our educational content. Our eLearning hours are growing by the day we are currently at 5,268,835 hours. As of 2022, ViaPath Technologies' LMS has been used by nearly 165,000 unique incarcerated learners who have completed over 883,000 online courses. Incarcerated Individuals Have Spent Over FIVE MILLION Educational Hours Engaged on ViaPath's Corrections -Grade Learning Tablets ViaPath has made a significant commitment to reducing recidivism by providing educational, self-help, mental health, medical, and professional development content and programs on the ViaPath tablets. Our Education & Reentry team curates content from best -in -class providers to address the needs of the whole person. The pathways to reentry identify five core topic areas for growth and support. Via Pathways Education Our pathwaysto reentry identify five core topic areas for g rowth and support We recognize these core topic areas are interdependent on one another and addressing each topic is necessaryfor the incarcerated learner to have positive educational and personal growth experience Mental Health •PTSD • c triode prevention ' 4-': C'It S�:(Jtldl Ur"..�. UjJf ll;`f ll .I:CSCiU �eL�.rQf r1QU�IrCj Substance Abuse Disorder Gas Academic & Vocational Ed Life Skills Si Medical Health Family & Spirituality Parenting CanC,,'CC1 LCanOff'' The Foundations Package is included as a standard no cost offering to our customers that consists of both a Content Management System (CMS) and Learning Management System (LMS). This package includes a wide range of educational and reentry -focused content available through both ViaPath applications and the content management system. The content available includes over 500 courses and training programs plus 20,000 learning resources. Instructors have the ability to monitor student progress, administer testing, and provide certificates of completion. The LMS offers more than 2,000 eLearning courses in a variety of categories. 2023 ViaPath Technologies Weld County Colorado RFP #623001331155 The ViaPath Foundations Suite provides inmate with the ability to select an expanded variety of educational materials as required and approved by the Sheriffs Office. Our education tools are designed by professional educators. The ViaPath system partners with educational leaders to tailor a comprehensive program to the Sheriffs Office unique needs. Our Foundations Package also includes our extensive free education package as outlined in the graphic below. The new ViaPath Content Management System (CMS) and Learning Management System (LMS) can incorporate your current curriculum with other GED Prep, K-12, Post -Secondary, Vocational, Certifications, Life Skills, Religion, Computer Skills and more. ViaPath delivers a wide range of resources to help offenders learn, grow, and succeed upon release. We are pleased to offer access to extensive education content on the wireless tablets. We have a comprehensive suite of education that includes basic education courses, life skills / self-improvement, and vocational. Post -Release Continued Education, Reentry and Reintegration ViaPath understands that education and reentry is just as important upon release, which is why ViaPath offers post -release continued education. By utilizing their ID and name, for one-year post -release, returning citizens have the ability to continue their training and access any course catalogs that were in progress when they were in the facility. Providing returning citizens with the ability to continue with no interruption in their education programs. They will have full access to print certificates as proof of skills for employment. The CMS also provides a platform for our partners to publish their content. The use of CMS in this manner means that most of our partner content is available through one seamless interface. ViaPath Education Incentive Points System ViaPath worked to create an incentive point system that rewards engaged learners with badges, achievements, and levels that are designed to build up a learner's pride in effort and self- respect. The move away from providing calls and entertainment as rewards limits the facility's financial exposure and results in more meaningful and intentional education and rehabilitation engagements. As the learner completes assignments and coursework, the system automatically tracks and rewards the learner with various achievements. These more frequent, smaller rewards provide ongoing positive feedback, resulting in more meaningful engagement with the educational and rehabilitative programs. The incentive point system is a default offering of the Foundations Package; there is some ability to regulate what the incarcerated learner experiences with the program, but the system will keep a record of their interactions with the system and time spent in each activity. Course Development by the Agency and Agency Partners The platform includes a fully functional and intuitive Course Editor that allows staff members (including case managers and partner agencies who are given proper permissions) to create coursework with a wide range of customizations. Creators can add as many courses, lessons, and pages as they would like to exist within a course. Each page can include any range of titles, text fields, videos (.mp4), audio files (.mp3) reading files (PDFs), images (.jpg, .png, .gif), and quiz -type questions as they would like in an order that best fits the needs of the course. Quizzes and checkpoints can include multiple choice questions (with applicable correct answers and explanations), survey questions, pre -condition logic, short answer, and essay questions. The courses created by the agency and agency partners are published and hosted at no extra cost. 2023 ViaPath Technologies Weld County Colorado RFP #B2300133 1156 Reporting and Student Certificates/Transcripts While working within the platform, each student's activity is tracked by the system. The data on usage is available to selected agency staff on a live, web -based portal. Many standard reports are available in the system and additional custom reports can be created for an additional fee. The recording of the student's time spent engaged with the learning resources, including course completions, is available to both staff and students. The full transcript of courses started and/or completed has proven to be a useful resource for both staff and incarcerated learners. CypherWorx 'Iapath ViaPath offers eLearning through our partnership with CypherWorx—Over 2,000 eLearning courses in a variety of categories, offering the latest online training EXCLUSIVE course content, and the technology to make the training easily accessible to all. The eLearning LMS offers a robust catalog of courses and is the primary provider for GED preparation, professional development, and vocational/professional certifications. The LMS offers over 170 professional certifications in a wide variety of professional fields, including project management, IT helpdesk, and computer networking. ViaPath is proud to provide the LMS platform at no additional cost as part of the Foundations package; each of these professional certification programs would cost hundreds of dollars if privately secured. Summary of Professional Certifications Provided in the LMS • Microsoft Office • Networking • Programming (C++, Java, HTML, PHP) SQL • Adobe • CompTIA • MCSA • Linux • AWS/Cloud Tech • Cybersecurity • Oracle Products • PMP Customized or new content can be developed and added as needed. The LMS and courses are designed to be easily accessed through the ViaPath Inspire tablets, making training both easy and secure. Steve Coplan - Right Thinking Foundation viapcth The Right Thinking Financial Literacy course in ViaPath's Foundations Package delivers an overall understanding of how money works and provides tools to EXCLUSIVE assist in making solid financial decisions. Steve Coplan, of the Right Thinking Foundation, has developed a comprehensive set of online coursework, videos, podcasts, and support materials to give returning citizens a better chance of success post -release by changing the way they think about their personal finances. Students will learn to think and plan ahead with regards to their finances, which aids in decreasing stress and helps prevent reverting to old habits and behaviors. Providing encouragement, hope and motivation, this course addresses: cash flow budgeting, establishing, and maintaining credit, starting a small business, and planning for your future. Edwins Leadership and Restaurant Institute Edwins Leadership & Restaurant Institute gives formerly incarcerated adults a foundation in the culinary and hospitality industry by providing a support network necessary for their long-term success. 2023 ViaPath Technologies Weld County Colorado RFP #82300133 i 157 Engaging incarcerated individuals in active learning and providing realistic hope upon release, Edwins equips students with highly -sought-after job skills and training. The Foundations Package includes access to the Edwins culinary arts online course work on the ViaPath tablets. These courses provide the incarcerated learners with the basic culinary education they need to advance into the in -person program. Upon release, individuals who have completed the Edwins tablet curricula are invited to apply to take part in the in -person training at the Edwins Leadership and Restaurant Institute in Cleveland, Ohio. Enrolling in the full Edwins program provides returning citizens with vocational training, free housing programs at their 30,000 sq. ft. Cleveland campus, legal services, basic medical care, job coaching, literacy programs, and other necessary support. Edwins Leadership and Restaurant Institute graduates nearly 100 students a year with a 95% employment rate and less than 1% recidivism rate. The Brian Hamilton Foundation The Brian Hamilton Foundation's Starter U builds on decades of entrepreneurial experience to provide aspiring entrepreneurs and growing business owners with the information and inspiration they need to successfully start, run, and grow their businesses. Entrepreneurship allows individuals to start their own business and overcome the systemic discrimination they face in the job market. This course and guidance through re-entry provide individuals with a criminal background the resources and mentorship they need to overcome the stigma of their criminal charge and create a path to economic opportunity. The StarterU content includes coursework, videos and offline work and self -reflection. ViaPath has exclusive access to seasons 1 and 2 of the Free Enterprise television show, which follows returning citizens and other entrepreneurs on their business journey, and these episodes are included in the Foundations package at no additional cost. US Department of Labor — Career One Stop The secure CareerOneStop Re -Entry application provides inmates, instructors, and intermediaries access to a full range of tools, resources, and information to help incarcerated individuals navigate their post -incarceration training, employment, and career paths without the risk of active internal links. This application is available to inmates during incarceration, while the more robust site with full active links, online job applications, and more is available to inmates from any computer or smart device post release. Our shared goal is to bring educational and employment opportunities to inmates, build their hard and soft job skill sets, and reduce recidivism. The ETA also performs career assessments and matches, offers resume writing assistance, informs inmates of a position's average salary, and provides information about job matches in their area, and more. In addition, resources can be easily printed by the program/reentry staff and are available in PDF formats. Prison Fellowship Prison Fellowship was founded to assist all those affected by crime and incarceration to transform lives and communities. By partnering with Prison Fellowship and working toward opening the door of opportunity for approximately 70 million Americans, ViaPath hopes to raise awareness about these barriers and unlock brighter futures for people with a criminal record. The majority of the Prison Fellowship Institute is available through the CMS. 2023 ViaPath Technologies Weld County Colorado RFP #62300133 1 158 Re -Integration Partner: Amachi ViaPath has made a commitment to the reintegration process to help the recently incarcerated return to society. Amachi of Pittsburgh seeks to empower, protect, and nurture the most vulnerable population to the criminal justice system. By providing a volunteer based mentoring system Amachi aims to break the incarceration cycle. They support a family oriented holistic approach, challenging Pittsburgh's youth to excel academically while learning to foster successful, meaningful relationships. Providing them with the confidence needed to overcome challenges. The Peace Education Program Content The Peace Education Program (PEP) is a curriculum of 10 multimedia workshops based on themes designed to explore the inmate's inner resources. These customized workshops are non -religious and non-sectarian. The program was developed by The Prem Rawat Foundation (TPRF), and the content of each theme is based on excerpts from the international talks of the TPRF founder Prem Rawat. The themes are Peace, Appreciation, Inner Strength, Self -Awareness, Clarity, Understanding, Dignity, Choice, Hope, and Contentment. Honest Jobs Honest Jobs is the leading national job marketplace for people affected by the criminal justice system. Roughly 9% of the U.S. workforce has a felony criminal record with an additional estimated 626,000 people coming home from jail and prison every year. These individuals are willing and determined to find sustainable employment so that they can rebuild their lives. Honest Jobs works with dozens of large and small companies nationwide to remove the stigma of second chance hiring and to make these high -paying and rewarding jobs available to the returning citizens. Honest Jobs provides resources for returning citizens and second chance hiring, including a searchable job board and job placement services to those impacted by the justice system. Every time a user performs a job search, the system analyzes thousands of job descriptions and takes into consideration each user's skill set and unique criminal history. Users are then given a score that helps determine their compatibility with the position, resulting in a much quicker path to employment. The Honest Jobs job board is available on the ViaPath tablets in the Foundations Package at no extra cost. wry"'`'u"`VHfi Post -release, users can create an account on the Honest Jobs website and gain access to a national "Digital Resource Center" which connects them with helpful resources such as food, transportation, housing and more. Honest Job Courses The course is designed to walk formerly incarcerated persons through utilizing Honest Jobs. The course covers all the steps with specific screenshots and links to guide them through the entire process of job hunting: • Creating an account • Searching for a job 2023 ViaPath Technologies Weld County Colorado RFP #B2300133 1 159 • Applying for a job • Interviewing • Accepting a position The course also includes additional resources, downloadable PDFs, and other information to be successful in their new job Post Release Continued Education, Reentry and Reintegration Training By utilizing their ID and name, for one-year post -release, returning citizens can continue their training and access any course catalogs that were in progress when they were incarcerated. Providing returning citizens with the ability to continue with no interruption in their education programs. They will have full access to print certificates as proof of skills for employment. System accessed via the ViaPath website, includes resources, supportive documents, registry of organizations that support reintegration, all course catalogs, and the New ViaPath Career Readiness Learning Path and Learner Assessment it is accessible on any mobile or desktop device. • Course Catalog b is U d i rr�.rF Reentry Resource Database Provides easy searchable access to hundreds of organizations that support reintegration. Organized by topic areas: • Drug and Alcohol Abuse • Education and Employment • Financial • Health • Housing • Legal • Life Skills Detailed information is provided on each agency with direct links to access their website, email and phone. Learner Assessment Learners are asked a series of questions in four Competency areas • Life Skills • Job Skills • Professional Development • Career Interests 2023 ViaPath Technologies Weld County Colorado RFP #623001331160 Based on their answers to questions in each competency, they are assigned personalized courses that support their unique and reintegration training needs. Career Readiness Learning Path Learning Path to assist currently, and formerly, incarcerated individuals to be ready for careers upon reintegration. Organized by topic areas: • Career Planning • Workplace Skills • Applying for Jobs • Using Computers • Email and Business Communication • Skills for Today • Work Life • Using the Internet • Money Management • Using Honest Jobs Learning Path includes 25 eLearning courses to support career readiness. Learners receive a certificate of completion that can be printed, saved in digital format, and/or uploaded to Linkedln post -incarceration. Career Readiness Learning Path Course List • Beginning a New Career • Careers Without College • Job Search and Networking • Business Communication Interviewing Skills • Resume Writing Cover Letters • Job Applications • Honest Jobs Becoming Tech Savvy Computer Basics • Basic Computer Skills Email Basics 2023 ViaPath Technologies • Gmail • Beyond Email • Career Planning and Salary • Job Success • Workplace Basics Critical Thinking and Decision Making • Adapting to Change • Freelance Work • Career Experiences • Internet Safety • Digital Media Literacy • Money Basics • Online Money Tips Increase Your Job Success Weld County Colorado RFP #B23001331161 K. Telehealth/counseling The Sheriff's Office Inmates Services department has its own counselors and medical staff that meet with inmates daily. However, if there are services available on the tablet, either with outside counselors or through video with our current counselors, it should be noted in the proposal. The services shall be provided at no cost to the County and should be detailed in specifics in what the services entail and how it would be documented with the inmate's medical records for the County's medical staff and counselors. Company has read, understands and will comply. ViaPath has made a significant commitment to reducing recidivism by providing educational, self-help, mental health, medical, and professional development content and programs on the ViaPath tablets. Our Education & Reentry team curates content from best -in -class providers to address the needs of the whole person. ViaPath provides resources on our Inspire tablet to help inmates with their physical and mental heath and wellbeing. One of the applications we provide at no cost is the Calm app. 1111 Calm is a leading app for meditation and sleep. Calm lowers stress, lessens anxiety, and gives more restful sleep through guided meditations, sleep stories, breathing programs, masterclasses, and relaxing music. Top psychologists, therapists, and mental health experts recommend this app. Guided meditation sessions are available in durations of 3, 5, 10, 15, 20, or 25 minutes. Topics include: • Body Scan • Breaking Habits • Calming Anxiety • Deep Sleep • Focus and Concentration • Forgiveness • Gratitude • Happiness • Loving -Kindness • Managing Stress • Non -Judgement • Relationships • Self -Esteem L. Hardware and other requirements • The tablets shall be dispersed to inmates in a 1-1 ratio Company has read, understands and will comply. • The proposal shall indicate how content is purchased (by streaming data, by content, by minute etc.) Company has read, understands and will comply. The ViaPath tablet has a variety of entertainment content including popular games, messaging between inmates, friends and family, and also provides streaming music and movies. Inmates do not purchase books, music, or movies but rather pay for usage per minute of the applications available. Funding for tablets can be accomplished through the same website that inmate family and friends use to deposit money into the inmate's commissary accounts or fund their own pre -paid account. Friends and family can also pay for tablet usage applications such as messaging and photo sharing from the account. 2023 ViaPath Technologies Weld County Colorado RFP #62300133 1 162 • The proposal shall note the process and timeline for repairing and replacing broken tablets Company has read, understands and will comply. ViaPath provides, repairs, and keeps all equipment necessary for the operation of our proposed solutions at No Cost to Weld County. ViaPath provides a spare -parts inventory, either at the site or with the local technicians who service the site. During the project phase, ViaPath works with the facility to establish an appropriate amount of readily available spare devices for when a tablet needs to be replaced. The amount of spare equipment and parts kept in the local inventory is adjusted as needed. Broken or damaged equipment is replaced from the cache of spares. At the time of equipment replacement, an RMA is issued to replenish the inventory. Any part that is needed, but is not currently in the local spare parts inventory, will be shipped by overnight carrier. • The tablets shall not have speakers capable of audio. The inmates shall be given headphones with an assigned tablet. The proposal shall outline the process for replacement and or purchasing of broken headphones. Company has read, understands and will comply. ViaPath provides an initial pair of headphones with the tablets at NO Cost to each inmate or Weld County. Inmates can purchase additional headphones from the commissary vendor. • The proposal shall include the process for turning on and off features to inmates on disciplinary separation. Company has read, understands and will comply. Weld County will have comprehensive tools specifically designed for monitoring and auditing ViaPath's inmate tablet solution. The powerful, web -based application delivers password protected access 24/7 to a comprehensive suite of configuration, management, and investigative tools for authorized staff. From the interface, you can observe device status and real-time usage, detect non-compliance, enable, or disable features and/or tablets, and more. Authorized users can access the ViaPath Command application on any internet-enabled device using a standard web browser, including Edge, Firefox, Chrome, and Safari. You have complete tablet control and oversight. No special equipment or software is necessary. ViaPath Command collects data for each tablet and the inmate using it, ranging from non - privileged communication to usage history, for real-time or future investigations. Authorized staff can easily review and search the data for use in audits, analysis, and criminal investigations. System Controls and Restrictions Weld County staff permissions are controlled by user roles, allowing a variety of permission sets. Authorized users can establish tablet usage policies such as days/times when tablets function. 2023 ViaPath Technologies Weld County Colorado RFP #623001331163 Inmate tablet privileges can be suspended with an automated end date for individual inmates, groups, or entire housing units in just a few clicks. Authorized users can lock/unlock an individual tablet or ALL tablets. Should Weld County staff need to suspend a friend or family member's privileges, they can do so easily via any web browser. Enable -Disable Tablets The ViaPath Command interface allows the user to disable/lock or enable/unlock tablets at the Facility, housing unit, or individual level. Authorized users select a pull -down filter, or search for an individual tablet, and lock, unlock, or decommission the selected tablet(s). By selecting a specified tablet or dayroom/pod location of tablet, the tablets in other locations are not affected. There is a top-level Lock All/Unlock All option at each level, or individual tablet within the group can be selected with a checkbox. Then the LOCK ALL BY FILTER, UNLOCK ALL BY FILTER, or DECOMMISSION ALL SELECTED will be applied only to the selected tablet. 3010100] 121].1 00 N. 1: 011/.30 11:01 301rInvvlu3 55 100 11:00!301011.15 The device lock/unlock is fully managed by the tablet control software and takes effect immediately after the command is entered. When disabling, a specific reason can be selected and audit entries will show which staff personnel disabled it, when it was disabled, and the reason for disabling. In addition, audit entries will show which staff personnel enabled the tablet, when it was enabled, and can be queried by specific user, action, and date. • The Sheriff's Office shall not be responsible for the transferring of any data/licensing ownership, purchased by inmates while in custody, upon release or at any time. Company has read, understands and will comply. 2023 ViaPath Technologies Weld County Colorado RFP #623001331164 Commissions shall be paid Monthly and shall be accompanied by an inmate telephone commission and summary report. The report needs to be submitted and commission paid within 15 days of the end of the month. Example- June ends 6/30, commission needs to be paid and report received by 7/15 which shall include, at a minimum, the following information. • Date of report • Time period covered • Total Gross Revenue Company has read, understands and will comply. ViaPath will pay tablet commissions Monthly and will provide ITS, WS, and tablet summary reports detailing the date of report, time period covered, and total gross revenue. 5. Law Library A. The current law library system is maintained on a stand-alone kiosk Company has read, understands and will comply. B. The current law library comes out of general commissions at $292 per month. Company has read, understands and will comply. C. The preferred method for accessing the law library function would be on the tablet. However, this inability will not automatically disqualify any bid as long as a stand-alone solution is provided. If stand-alone alone solution is provided, it shall be installed in every housing unit at no cost to Weld County Company has read, understands and will comply. ViaPath proposes to provide the Law Library subscription and access on the Inspire tablets at No Cost to Weld County. Through the touchscreen interface, ViaPath can provide inmates access to law library j resources anywhere there is connectivity. We have integrations with most law library vendors and will work directly with the contracted provider on your behalf. ViaPath has existing relationships with the following Law Library vendors: • LexisNexis • Casemaker and Fastcase • Westlaw • Legal Research Associates 2023 ViaPath Technologies Weld County Colorado RFP #B2300133 1165 Additional Service: If the vendor can provide on-line credit card bonding, it should be noted in the response to the RFP. The service fees must not exceed 3.5%, that included all costs associated with providing payment services and are collected by the selected vendor The vendor shall provide the customer with training, documentation, and electronic and telephonic support at the vendor's expense. The system must allow the customer the ability to pay the bond payment fee. The proposal shall outline the process for chargebacks from any fraudulent charges. The inability to provide this service will not eliminate a vendor from a bid for inmate communication services and will not be factored into the scoring process. Company has read, understands and will comply. ViaPath's system solution can accept and process cash self -release (bail) payments through multiple channels, including kiosk, website, and an Interactive Voice Response (IVR) phone system. ViaPath's solution includes training, documentation, and electronic and telephonic support at no cost to Weld County. All payments are guaranteed, and Weld County never has to be concerned with chargebacks. ViaPath uses industry standard, best -in -class card fraud detection software using a proprietary implementation with a fraud prevention vendor to ensure the source of funds are available and not likely to result in stolen or unauthorized funds. When the self -release (bail) payment is received, Weld County is notified of the details in near real-time. The form of notification is configurable based upon your needs and requirements. The preferred method of notification is by email, to an address regularly monitored by facility personnel. Your personnel will review all relevant information, such as details of the bond payment, and charges for which the inmate is being held. If everything is in order and complete, the inmate can be processed out of the facility. Every 24 hours, self -release (bail) payments are ACH'd to the bank account identified for ViaPath by Weld County. 1. Inmate and self -release (bail) data transferred to display on payment channel. 2. Depositor pays self -release (bail) and fee on payment channel. 3. Self -release (bail) payment sent to ViaPath accounting database. 4. Facility notified by email that self -release (bail) has been posted. The inmate can be checked for release. 5. Inmate is processed out of jail and any self -release (bail) overpayment may be returned with release card. 6. Self -release (bail) money ACH'd to Weld County's designated bank account. 2023 ViaPath Technologies Weld County Colorado RFP #62300133 1166 Bond Payments G. General Requirements: Proposals submitted in response to this RFP must be in the format requested above in section E. Any serious deviation from this format shall be cause for rejection of the proposal response. All proposals submitted shall become the property of the County. At the discretion of the County, vendors submitting proposals may be requested to make presentations as part of the evaluation process. Company has read, understands and will comply. The County will not reimburse the respondents to this RFP for any cost associated with the preparation and submission of said proposals or in the preparation for and attendance at a presentation. The County reserves the right to request any vendor submitting a proposal to clarify their proposal or to supply additional information necessary to assist in the County's selection. All vendors must be able to meet all the requirements set aside in this RFP. Company has read, understands and will comply. 2023 ViaPath Technologies Weld County Colorado RFP #B2300133 i 167 All proposals shall include all the information requested in this RFP and any additional data that the respondent deems pertinent to the understanding and evaluating of the proposal. The respondent should not withhold any information from the written response in anticipation of presenting the information orally, since oral presentations may not be solicited. All proposals shall meet, at a minimum, all criteria outlined in the following sections. Company has read, understands and will comply. H. Installation Requirements: Turnkey Installation - The successful vendor shall be responsible for all costs associated with the inmate telephone, visiting and tablet system, including purchase of equipment, installation, service, maintenance, voice network and transmission, data network, and day-to-day operations. The County shall have no responsibility for any cost associated with the system. Company has read, understands and will comply. ViaPath's proposed ITS, WS and tablets will be installed and fully operational within the required timeframes, at no cost to the Weld County. The final implementation plan will be fully developed and mutually agreed upon, approved in writing, and incorporated into the contract prior to signing and executing the contract. The following narrative covers our PMO Methodology and our Installation Process. Implementation Plan for Inmate Telephone System, Video Visitation System and Tablets for Weld County ViaPath's proposed Inmate Telephone System (ITS), Video Visitation System (WS) and tablets will be installed and fully operational within the required timeframes, at no cost to Weld County. The final implementation plan will be fully developed and mutually agreed upon, approved in writing, and incorporated into the contract prior to signing and executing the contract. Overview - ITS The existing ITS at Weld County's facility will remain in place and operative until ViaPath's new ITS is completely installed, tested, and call traffic is successfully cut over to the new platform. The same general sequence of events occurs at each facility: Step 1: Installation/replacement of telephones Step 2: Installation of platform components (Integrated Access Devices, Routers, UPS) Step 3: Activation of circuits Step 4: Platform testing and acceptance pre-cutover Step 5: Facility staff training Step 6: Call traffic cutover; final testing and acceptance 2023 ViaPath Technologies Weld County Colorado RFP #B2300133 l 168 Following cut -over, the system will be intensely monitored for the agreed upon acceptance criteria to verify "error free" performance for the agreed acceptance period prior to Weld County's final acceptance. Overview - WS and Tablets ViaPath's proposed WS is wireless tablet based. The Inspire tablet is used on the inmate side, enabled for WS used when placed in shelves including the required NFC circuitry. ViaPath will coordinate with Weld County for the location of these charging shelves. In the case of on -site video visitation, the station used on the public side has the same base footprint as an inmate phone but may be placed in the same location as your existing public side terminals; these exchanges will be performed as unobtrusively as possible. The same general sequence of events occurs at each facility: Step 1: Where necessary, installation of data and/or power cabling for the new public -side visitation stations (our WS stations are Power over Ethernet -enabled). Installation of power cabling for inmate tablet charging stations. Step 2: Wireless coverage analysis to plan placement of Wireless Access Points (WAPs) for tablet devices Step 3: Installation and wiring of WAPs Step 4: Installation of inmate tablet charging Step 5: If applicable, installation of VVS stations in public area (not applicable if remote visitation only) Step 6: Installation of other platform components (storage server, routers, UPS, etc.) Step 7: Activation of circuits Step 8: Tablet testing and acceptance Step 9: Platform testing and acceptance Step 10: Facility staff and inmate training. Step 11: Roll -out of visitor scheduling (and if applicable Visit Now) for this facility on the ViaPath Friend and Family account portal; additional of this facility to mobile visitation apps Step 12: Full switchover from prior VVS to ViaPath WS; final testing and acceptance. Following full system activation, the system will be intensely monitored for the agreed upon acceptance criteria to verify "error free" performance for the agreed acceptance period prior to Weld County's final acceptance. Procedures to Minimize the Change Factor One of the secrets to a smooth transition is to limit the bothersome elements of change. Our transition procedures are carefully designed to mitigate disruption of the current environment as we address the needs of each distinctive "user", including Weld County staff, inmates, and the families and friends of inmates. ViaPath takes special care to minimize the "change factor" for all constituents, including: • Daily Facility Operations: To a large degree equipment and software preparation and configuration is performed off -site, minimizing the time ViaPath personnel must physically work on facility premises. Our experience and familiarity with the security and daily operations of inmate facilities will expedite activities during site surveys and new equipment installation. 2023 ViaPath Technologies Weld County Colorado RFP #B2300133 1 169 Staff: ViaPath provides friendly, knowledgeable trainers to instruct Weld County's administrative and investigative personnel on the use of all system features and functionality. Our system's Web -based interface program is intuitive and easy to learn. Following training, administrative and investigative staff can move into the new contract period with confidence in both ViaPath and our newly installed ITS, VVS and tablets. Inmates: The transition from the previous vendor's platform to ViaPath's new platform will cause little or no downtime of service for inmates. Printed instructions on ViaPath- provided telephones explain the normal dialing procedure and clear automated voice prompts assist inmate callers from off -the -hook to hang-up. We provide additional printed material to inform inmates of the purpose and dialing number for any special "hotlines" (crime tips, PREA) Weld County wishes to establish. The WS is designed to notify inmates on the eligible tablets that a visit is incoming; inmates will be informed how to place a tablet in the WS -enabled shelf and log in to receive the visit will be provided. Family and Friends: To minimize the impact of transition on family and friends, when the last few weeks of call records can be obtained from the previous vendor, ViaPath conducts a calling campaign to numbers of parties who may have an existing prepaid account (with the previous provider) and/or who will need or may wish to establish a prepaid account with ViaPath. Family and friends who receive inmate collect call charges on their normal LEC bills will see ViaPath's name and toll -free Customer Service number prominently displayed on future bills. Family and Friends (WS): ViaPath's WS web site and apps for Family and Friends are very user-friendly and includes complete access to FAQ and Weld County's visitation policies. Visitors have the option to perform an on -demand "Visit Now" visit with an inmate for which they are a consented contact. Weld County's Responsibilities during Implementation — Minimal Involvement ViaPath is keenly aware of the many demands on Weld County staff time. Our implementation procedures are designed for maximum efficiency and minimal Weld County involvement. Following are ways in which Weld County will expedite ITS implementation. • Review and approval of ViaPath's Weld County -wide and site -specific implementation plans. • Security clearance for ViaPath personnel after receipt of all required personal information. • Provide enough escorts for the ViaPath team to complete the installation according to the agreed upon project schedule. Note we estimate at least 2 to 3 escorts for installation and go -live prep crews (per site) during the full duration of installation and go - live. • AC electrical power for on -site ITS and WS components and computer workstations. • Approval of initial and final system tests. • Time and place for facility staff training. • Final approval and acceptance of successful implementation. Prior to commencement of any work, Weld County will confirm for ViaPath the list of Weld County sites and provide written acceptance of the approved Implementation Plan. 2023 ViaPath Technologies Weld County Colorado RFP #62300133 1 170 IMPLEMENTATION PROCEDURES Project Kickoff Meeting One of the most important meetings after contract award is the initial kickoff meeting between Weld County and ViaPath. ViaPath's project management will attend this face-to-face meeting with our respective counterparts from Weld County. This meeting will be our collective opportunity to reaffirm our understanding of Weld County's priorities and policies and our mutual expectations resulting from the RFP. During the Kickoff meeting ViaPath will present and review our proposed plans for implementation, discuss proposed timelines, major milestones and any potential impediments to the installation. Topics discussed at this meeting include, but are not limited to: • Weld County and ViaPath staff introductions with contact information, roles and responsibilities • ViaPath's Implementation Plan • Escalation information • Facility coordinators contact and information • Space and HVAC considerations • Unique elements of the/each facility • Reporting requirements and distribution methods • Weather considerations • Telephone and wiring condition • WAP coverage analysis and planning • VVS tablet shelf locations • If applicable, WS public -side station location plan • Security clearances including system passwords for Weld County staff • Site survey schedules • Inmate database information including PIN and allowed calling lists • Current visitation policies and implementation into the ViaPath scheduling management system • Review of installation schedule for any value-added services selected • Review of Weld County policies and regulations • Review of training methods for staff, inmates and friends and family members ViaPath will acquire existing, available information from Weld County or the out -going vendor for import into the new ITS database, including: • Current blocked number lists • Current privileged number list (e.g., approved attorneys) • Existing Inmate PINs and related information • Existing personal approved numbers (PAN) for each inmate 2023 ViaPath Technologies Weld County Colorado RFP #B2300133 1 171 We will populate the/each site's database with existing, approved facility settings and inmate calling privileges, including approved call lists, with minimal input required from Weld County staff. Acquisition of Existing Data - WS ViaPath's WS includes for scheduled visits configuration time slots for visitation and hours of visits. ViaPath project personnel will assist Weld County staff in programming these policies for the initial deployment. ViaPath will also assist in configuring rules in ViaPath Command defining which tablets can be used for visits. Other inmate demographics such as inmate location and visitation status will be obtained through the integration interface to Weld County's JMS. Surveys and Site Plans Following in-depth surveys, ViaPath will provide Weld County with a detailed site plan for each location with preliminary drawings and other documentation outlining our proposed implementation and defining any information, materials, or decisions we need from Weld County. ViaPath technicians will also perform wireless coverage analysis to use in WAP placement planning, ensuring effective wireless coverage for all areas required of Weld County. Considering the work environment, the amount of labor, machinery and tools required, ViaPath will work closely with facility staff and security personnel to ensure work progresses without major impediment and in accordance with security guidelines of Weld County facilities. Prior to installation at a site, ViaPath will review with Weld County and facility staff the site - specific transition plan. This plan will address the changes to existing equipment and the installation of new equipment, as applicable to each site. The plan will identify the timeframe for the installation activities and define the specific responsibilities of Weld County staff and the ViaPath Team. This careful planning and ViaPath's strict adherence to the established timelines will help ensure an efficient transition with minimal problems. Beginning with initial site surveys after contract award and continuing through the Preventative Maintenance program for the duration of the contract, ViaPath field service teams will pay attention to lightning and grounding devices, cables, and connections. Those not meeting specifications will be adjusted, repaired, or replaced to ensure proper earth grounds are in place, proper cable bonds are in place, and all equipment is grounded and bonded to those respective lightning protection/grounding systems. Pre -installation All new equipment and supplies needed for the installation are ordered, and delivery is scheduled and approved by Weld County. Site Preparation Upon approval of the final implementation plan, ViaPath will initiate site preparation. The preparatory steps to be performed will be determined by the results of the site survey and will include cabling, power, HVAC, and telephone room enhancements required to support the ITS, tablets and WS. All preparation work will be pre -approved by Weld County's representative and will comply with industry standards and/or regulatory agency guidelines. Any electrical work will be coordinated through Weld County. ViaPath's Project Manager will have ordered circuits by this point. Delivery dates will be received and noted on the implementation plan. As needed, the facility must allow the Local Exchange Carrier or other service provider access to the facilities to install circuits. The circuits will be fully tested by the ViaPath team members prior to installation. 2023 ViaPath Technologies Weld County Colorado RFP #B23001331172 The implementation team will test and check the following internal wiring at the facility: Line quality between the phone station and the telephone room. Any Intermediate Distribution Frame (IDF) and Main Distribution Frame (MDF) blocks will be checked for quality of connections. If applicable, line quality from the location of each public -side WS terminal to the telephone room, both in signal and power for Power over Ethernet (PoE). Cabling connections between the telephone room and the locations designated for workstations will be tested for quality of connection. Labeling and configuration will be updated to ensure that ViaPath has a correct inventory of all lines available and any additional lines that may be required. ViaPath proposes to utilize all existing cabling that is determined to be in good operating condition. All installations of new cabling will be pre -approved by Weld County's representative and will comply with industry standards and/or regulatory agency guidelines. Cabling will traverse pre-existing conduit runs where available or routes determined during the site survey. All cabling will be labeled appropriately, hidden, and secured per industry standards. Any internal line quality issues identified by ViaPath will be reported to Weld County at the end of the site survey for scheduling of appropriate repair or upgrades. Any needed repairs will be done at no cost to Weld County. Equipment Delivery and Installation All ViaPath hardware will be installed in the location determined and approved in the site survey. ViaPath will utilize cabinets with racks to contain all hardware; and these will be securely mounted to meet the appropriate industry standard and/or regulatory agency guidelines. Consideration will be taken in the installation to ensure that there is no disruption of service. Configuration/Customization The ViaPath system is extraordinarily configurable to meet specific needs. During the installation process our team configures the software to meet Weld County's unique configuration requirements and preferences including, for example, the setting up of PIN accounts for existing inmates, loading of the special telephone numbers (for attorney numbers), establishing facility -specific call branding messages, configuring facility -wide default call restrictions, and configuring visitation policies in the VVS. This process includes ordering additional data circuits that will be required to support the new services being deployed. System Testing Upon contract execution, ViaPath will provide Weld County's Contract Manager or designee a complete and comprehensive functional test plan, including a checklist of specific items to be performed by ViaPath implementation team and verified by Weld County's staff. Facility Staff Training The training of Weld County staff is an integral part of implementing ViaPath's ITS and WS. Training sessions are tailored to suit your needs. Weld County staff will be pleased to discover that ViaPath's ITS and VVS interface (ViaPath Command) is intuitive, user-friendly, and easily learned. Training includes, for appropriate staff, all inmate functions, all administrative and investigative functions, and best practices of transmitting troubleshooting information to ViaPath's Technical Support Department. 2023 ViaPath Technologies Weld County Colorado RFP #62300133 1 173 On -Site Training — Onsite training may be scheduled at each facility or a centralized location. The certified trainer will reach out to the facility, schedule a training date and then follow up with reminders closer to the target date. During on -site training, the ViaPath trainer will provide in-depth training on all aspects of the application as well as review the system features and functionality. Participants are encouraged to ask questions and perform hands-on activity in the system where applicable. Trainers will provide a training syllabus that outlines the topics to be covered and provide adequate training materials such as user guides, quick reference guides, and quick tip cards. On - site training sessions can be general sessions to cover a wide variety of topics or tailored to meet the specific needs of users such as investigators, booking personnel, administrators. This enables different modules to be taught to specific individuals based on rights and privileges granted by Weld County. Web -Based Training — Our certified trainers lead web -based training that allows users to view the system via a Web -EX meeting and interact with the trainers and other participants on a toll -free conference bridge. Web -based training allows ViaPath to train users at times and places convenient and comfortable for the user. By facilitating in such a manner, nearly every work schedule can be accommodated. Web -based training can be tailored to the needs of a group and can include groups of various sizes. For example, two sessions may be set up to train new users separately from advanced or existing users, thereby making the training more valuable. Please find our preliminary implementation schedule in the form of a Gantt chart on the following page. 2023 ViaPath Technologies Weld County Colorado RFP #623001331174 The successful vendor is responsible for determining all wiring and software requirements, and costs associated with the conversion of service from the current inmate telephone, visiting and law library system provider to the successful new service provider. The successful vendor shall coordinate all details of switching out services with the current service providers. Company has read, understands and will comply. In the response to the RFP, each vendor must provide a timeline of what the 90 -day transition (October 1st 2023 -January 1st 2024) will entail to install all necessary equipment and be fully functional by January 1st 2024. Company has read, understands and will comply. Please see the Gantt chart provided with our response. I. Service and Support Requirements The successful vendor shall be responsible for maintenance support on a twenty-four (24) hour seven (7) day per week basis. The successful vendor shall provide a full-time (5-8 hour days, 40 hours a week) on- site administrator and an on -site staff technician 3- 8 -hour days (24 hours a week) to answer inmate requests, handle outside complaints, maintain tablet supply and do routine repair and maintenance. On -site staff schedule will be determined by the County. Company has read, understands and will comply. Weld County will receive the finest level of maintenance and account support for the life of the contract. ViaPath professionals ensure the software, hardware, and peripheral equipment associated with our provided solutions are maintained according to specifications and within agreed upon timeframes. ViaPath provides the necessary labor, parts, materials, and transportation to maintain all ViaPath-provided solutions, including, but not limited to, inmate telephones, video visitation stations, tablets, kiosks, and related equipment in good working order and in compliance with the equipment manufacturer's specifications throughout the life of the contract. Maintenance and repair services provided entirely without cost Weld County. Malfunctioning equipment repaired or replaced as needed and inquiries by Weld County staff are answered by our team, quickly and courteously. ViaPath ITS Maintenance & Support Plan ViaPath will provide a full-time on -site administrator and 24 hour a week technician to assist with inmate requests, complaints, tablet replacements, and routine repair and maintenance. 2023 ViaPath Technologies Weld County Colorado RFP #62300133 1 176 Twenty-four (24) hours a day, three hundred sixty-five (365) days a year, requests for service or reports of malfunctions go directly to ViaPath's Technical Service Center, where highly trained ViaPath professionals determine the best course of action. Our toll -free technical service number is always answered by a live ViaPath representative. Many system problems can be resolved remotely throuclh software diagnostics and manipulations. When problems or requests cannot be resolved remotely, the service technician assigned to Weld County will be dispatched to the site. The successful vendor shall provide on -site system training and any follow-up training for County personnel at no charge to the County. The successful vendor will provide system updates, technology updates, and additional features in a timely manner, as agreed upon by the successful vendor and the County, at no charge to the County, or additional rate increases, fee increases and/or surcharges. Describe, in detail, your company's service and maintenance program, including on -site personnel, remote programming, diagnostics, downloading and troubleshooting. Company has read, understands and will comply. A major factor in the success of a great ITS is the knowledge its users have of the solution. ViaPath's highly experienced training staff have carefully designed a training plan that reaches every user of the system to ensure that Weld County staff, inmate, and friends and family get the most out of the features the system offers. As a key part of our mission to provide the best customer service and satisfaction, we ensure that facility staff are trained from launch and implementation through day-to-day operations. Training Process for Weld County Staff The ViaPath training team uses onsite and web -based training to meet the diverse needs of individuals working in the corrections environment. ViaPath trainers use demonstrations, question -and -answer sessions, hands-on activity, and process reviews to help correctional staff quickly master the features and functionality of the system while learning by doing. On -Site Training — Upon installation, and typically before Go -Live, the ViaPath training team will provide in-depth training on all aspects of the system. During on -site training, the ViaPath trainer will lead a review of system features and functionality and actively encourage each participant to ask questions and perform hands-on activity in the system where applicable. The ViaPath trainer will provide a training syllabus that outlines the topics to be covered and provide adequate training materials such as user guides, quick reference guides, and quick -tip cards. On -site training will be available throughout the life of the contract as new features and functionalities are added, upgrades and expansions become available, or anytime upon request of the Sheriffs Office. Web -Based Training — In conjunction with initial on -site training, our certified trainers can lead web -based training, allowing users to view the system via an online meeting and interact with the trainers and other participants on a toll -free conference bridge. This type of training will continue to be available throughout the life of the contract just as on -site training is. In fact, many facilities find that on -going web -based training is more beneficial after initial on -site training, because it allows ViaPath to train users at a time and place that is convenient for them. This ensures nearly every work schedule can be accommodated. 2023 ViaPath Technologies Weld County Colorado RFP #62300133 1 177 Training Documentation — All materials presented during training sessions will be left with the Weld County staff for references, along with full system user guides. In addition, ViaPath will provide Weld County with an online portal that allows users to access all documentation, from training agendas to how-to guides. ViaPath will also provide "Quick Tip" posters to be mounted near facility workstations for quick refreshers on common system features. ViaPath's Sample Training Agenda Below is a sample agenda of what a typical three-day on -site training session looks like for ITS, VVS, and tablet services. During the planning phase of the project, the ViaPath training team will customize and complete an agenda specifically for Weld County. viopoth Morning Session Day 1 — Session 1 Purpose: Telephone System Training During the morning session of ITS training, staff will be introduced to the solution and given a full overview of the system, focusing on larger aspects of the solution, including, but not limited to: Logging in and navigating the ViaPath Command website (including creating accounts for staff) Available features to facility staff Roles and Restrictions Live monitoring, playback, and downloading calls Reporting capabilities Lunch: Q&A with ViaPath Trainers Sample Training Agenda Day 2 — Session 2 Purpose: Video Visitation Training on the Tablet During the morning session of video visitation training, staff will become familiar with the video visitation solution as it relates to the inmate, friends and family, and facility staff, including, but not limited to: • Accessing the video visitation module from ViaPath Command • Managing inmate and visitor profiles • Managing visits • Roles and restrictions • All available features to facility staff Lunch: Q&A with ViaPath Trainers Day 3 — Session 3 Purpose: inmate Tablet Training During the morning session of tablet training, staff will become familiar with the tablets from the inmate' perspective, including, but not limited to: inmate login and profiles Free content vs. per - minute content Applications available include phone calling, video visitation, messaging, photo gallery, etc. Charging procedures Lunch: Q&A with ViaPath Trainers 2023 ViaPath Technologies Weld County Colorado RFP #62300133 1178 During the afternoon session of ITS training, your staff receive more hands-on time with the system and will focus on investigative features and inmate data, including, but not limited to: • All investigative features the system offers • Fraud prevention features • inmate PIN/PAN management • inmate restrictions • Setting up alerts • Number management • Reporting problems to ViaPath's service team During the afternoon session of video visitation training, facility staff will receive more hands-on time with the system and will focus on investigative features, live monitoring, replaying visits, as well as reporting, including, but not limited to: • Viewing upcoming scheduled visits • Live -monitoring options • Playback and downloading visits • Reporting capabilities • A review of how to report problems to ViaPath During the afternoon session of tablet training, staff will receive more hands-on time with the system and will focus on the administrative side of the tablets as well as reporting, including, but not limited to: Monitoring and viewing tablet activity Restrictions and programming Navigating the tablet features available on the Command platform Reports available for tablet usage and activity Distribution and repair procedures A review of how to report problems to ViaPath ViaPath's training for Weld County includes a full overview of all products, split up by sessions and/or days. All training sessions will include inmate functions, administrative and investigative functions, and procedures for reporting problems to ViaPath for each product being proposed. Your staff will be pleased to discover what our robust solutions have to offer. Training Process for the Sheriff's Office Inmate The training of the Sheriffs Office inmate on the proposed ViaPath equipment is an integral part of the deployment and success of the offered services. Although much of the inmate knowledge on our proposed systems will come from instructions mounted throughout the facility, at the site of each telephone, and pre -loaded on the inmate' tablets, at the request of the Sheriffs Office, ViaPath trainers can provide on -site training for inmate on using all our proposed products to ensure they can access all features easily on day one of Go -Live. Onsite training will occur as soon as the ITS, tablet, and WS solutions Go -Live. This will consist of individual training sessions by pod or dorm to go over the entire system. ViaPath has found that these sessions often don't take long, and, when adding the tablet technology, most of the training for inmate can be done right from the tablets. Viopot ECHNOLOGIES Sample Training Agenda for the Sheriff's Office Inmate Time: Typically, 5-10 minutes per solution; total 40 minutes per group of inmates JeSvl�3? 'E pose. Tvlepho'oe Systs::: T rain:riCg SeSSdo s 2 r c,pose: Video V,s,tz non Purposef ,,,,,te ±a ,e, u9?0P.Cj on the Theme, Training 2023 ViaPath Technologies Weld County Colorado RFP *B23001331179 A ViaPath trainer will review the This training will explain the A ViaPath trainer will review the ITS and how to use the solution. difference between remote profiles of the tablet and how to They will provide Information on video visitation and on -site and use each feature, specifically any updated features, but this is why a tablet is important for commissary ordering, grievance typically just a quick overview remote visitation. The inmate submission, and messaging. and can be reviewed via the can then pass this information tablet. onto their friends and family members. In addition to onsite training, ViaPath can load videos, how-to guides, or any other documentation to the tablets to aid in inmate training of all our solutions. Tablet -based training is extremely helpful for inmates that enter your facility after Go -Live, because they can easily pick up a tablet and learn all about every aspect of the ViaPath inmate solution. The tablet is also an excellent source for on -going training and/or training for new applications of upgrades throughout the life of the contract. ViaPath's Training Process for the Sheriff's Office Friends and Family ViaPath's team has designed proven techniques to help familiarize friends and family members with our solution as quickly and efficiently as possible. We understand how important staying connected to friends and family members is for an inmate, which is why we take great pride in the efforts we put into connecting inmate to their loved ones. While the ViaPath training team tackles every avenue of familiarizing friends and family with the new technology, we have found that inmates are the main way information is communicated about upcoming changes. Through this layered approach of communicating our new solutions and how to access everything, we have found that communications generally increase upon Go -Live. Recent surveys of friends and family tell us: • 80% agree our services make them feel more connected to their loved one. • 90% agree that the services help their loved one while they are incarcerated. • 85% agree that our services help family and friends while their loved one is incarcerated. We believe we are so successful in the connection and communication process because, for each phase of the installation process, we have an outlined plan to help educate friends and family members about their communication options. Below details how we reach friends and family members during each phase of a new transition: Planning Phase — During the planning phase of the implementation project, ViaPath will begin hanging flyers in the facility lobby and sending post cards in the mail to friends and family members to explain exactly what will affect them as the Sheriffs Office transitions to ViaPath's services. These same flyers will also be hung in inmate common areas so they can relay to their loved ones the changes that will occur upon Go -Live. Implementation and Go -Live — The above efforts will continue throughout the implementation process through Go -Live. ViaPath's training team finds that the sooner friends and family prepare for this change, the easier it will be on them, the inmates, and facility staff. The training team's goal is to have friends and family familiarize themselves with our website and customer service numbers. This helps eliminate staff involvement with friends and family questions as we transition services. 2023 ViaPath Technologies Weld County Colorado RFP #623001331180 Setting Up Accounts — Friends and family members will be encouraged to call ViaPath's toll - free number or go online to our secure website to set up communication accounts. Setting up an account is easy to do, and the website walks each member through the set-up process, so they can immediately begin communication. Learning the New Features — As friends and family members begin to set up accounts, the website will guide them through the different features available to them, such as messaging/photo gallery and remote video visitation services. On -Going Customer Support and Help — ViaPath provides 24/7/365 customer service support for friends and family via our toll -free number or our secure website. The website comes complete with an online help center with "Quick Link" guides and frequently asked questions so friends and family members can easily learn or receive help with any ViaPath feature. In addition to the toll -free number, friends and family members can send in a request for help email directly from the website's "Contact Us" page. Wherever "maintenance" is specified in this section, it shall mean, "Software and/or hardware and/or other equipment maintenance, support and repair and/or replacement requirements". All costs for maintenance, support, and repair of all software and equipment will be borne by the successful vendor and will not be deducted from any commissions offered to the County. Company has read, understands and will comply. Weld County will receive the finest level of maintenance and account support. ViaPath professionals ensure that the software, hardware, and peripheral equipment associated with our provided solutions are maintained for the life of the contract. ViaPath provides the necessary labor, parts, materials, and transportation to maintain all ViaPath-provided solutions, including, but not limited to, inmate telephones, video visitation stations, tablets, and related equipment in good working order and in compliance with the equipment manufacturer's specifications throughout the life of the contract. Maintenance and repair services provided entirely without cost to Weld County. Malfunctioning equipment repaired or replaced as needed and inquiries by Weld County staff are answered by our team, quickly and courteously. Responses to service interruptions or equipment malfunctions within the agreed -upon timeframes. ViaPath Maintenance & Support Plan Twenty-four (24) hours a day, three hundred sixty-five (365) days a year, requests for service or reports of malfunctions go directly to ViaPath's Technical Service Center, where highly trained ViaPath professionals determine the best course of action. Our toll -free technical service number is always answered by a live ViaPath representative. 2023 ViaPath Technologies Weld County Colorado RFP #623001331181 Many system problems can be resolved remotely through software diagnostics and manipulations. When problems or requests cannot be handled remotely, the service technician assigned to the Weld County Project will be dispatched to the site. Remote Monitoring and System Diagnostics ViaPath actively monitors our communication equipment, platforms, and network activities continuously, in real-time, using the latest software and hardware system monitoring and diagnostic technology. Our Network Operations Center (NOC) and Technical Support Center (TSC) continuously provide proactive remote monitoring support 24x7x365 for all ViaPath customers. The performance monitors used by ViaPath provide real-time monitoring, event notification, alert history, and statistical information to our internal experts. Weld County Benefits Our NOC and TSC teams are taking a cohesive look at multiple data sources to monitor, troubleshoot, and —even more importantly —anticipate the health of our services before issues even become noticeable. We utilize a scalable platform specifically built for complex network infrastructure management. What this means to Weld County is that ViaPath's ability to monitor the quality of service grows right alongside the deployments. Everything we learn —from the trends we monitor to the post - event analysis —is looped back to our in-house development team. This feedback allows us to continually adjust and improve our products and our backbone. Network Operation Center (NOC) ViaPath proactively monitors our communication systems provided to Weld County from our Network Operations Center (NOC). The ViaPath NOC provides monitoring for all ViaPath communication platforms, network, back -office systems and data centers. Data Center Server Function Detoils communication systems we provide to our Deployment Monitoring: Monitoring trends in network performance before, during, and after deployments of additional devices or updated software features allows ViaPath to be proactive instead of only reactive. We staff our NOC with the most knowledgeable professionals in the industry. Our network experts are fully certified in all the system hardware and software solutions that monitor our platforms and network we offer to our customers. Our professional staff are monitoring your systems 24x7x365 for failure reporting, diagnostic updates, performance metrics, and more. All reporting, performance history, data, and network information are available to our staff when needed. Our NOC staff monitor every aspect of the customers from network performance and application monitoring to automation in data storage resource management. These technologically advanced monitoring tools keep ViaPath ahead of system incidents and provide proactive updates and adjustments. 2023 ViaPath Technologies Weld County Colorado RFP #02300133 1182 NOC Proactive Management and Performance Tools The ViaPath NOC uses the latest technology and tools to safeguard the health and security of the systems we provide to Weld County including the suite of network performance modules through SolarWinds®. The SolarWnds monitoring software modules allow the NOC personnel to continuously monitor all hardware, software, and solution metrics. Monitoring trends in network security and performance before, during, and after deployments of additional devices or updated software features allows ViaPath to be proactive instead of only reactive. The many SolarWinds software tools ViaPath uses are configurable and provide real-time Security and Performance monitoring, event notification, alert history and statistical information. •Monitoring Network Performance •Monitoring Applications Network Performance Monitor (NPM) - With •Monitoring Storage Resources this module, ViaPath can monitor for circuit •Monitoring Traffic availability, performance, tracking hardware •Monitoring Signal Quality and bandwidth utilization to ensure that circuits are both available and right -sized for your deployed system. ViaPath is working to ensure your staff are always able to do their administrative or investigative tasks using our system. Server and Application Monitor (SAM) - Provides deep visibility into our application and server (physical and virtual) performance issues giving proactive performance alerting and faster troubleshooting for our customer's systems. Receives issue alerts before they become problems. Network Configuration Manager (NCM) - Reduces downtime by ensuring that the network is compliant and secure. In the unlikely event of a component failure, ViaPath can quickly and easily replace the exact configuration. We can watch for any changes to a configuration — spotting failures or threats. IP Address Manager (IPAM) - More than just identifying who and where and what device, these tools allow ViaPath to track IP subnet utilization, planning, and inventory in our network. By employing the IPAM, users save time with a more reliable network. Storage Resource Monitor (SRM) - With SRM, Weld County data storage is proactively tracked for consumption and capacity allowing ViaPath to make accurate adjustments before a problem can occur. Your data storage is more efficient through a more detailed view of storage hardware making it easier to identify performance issues quickly and easily repair them. Web Performance Monitor (WPM) - Automation of monitoring the performance for web -based applications increases the usability of our platform user interfaces and provides for more efficient detection, tracking and location of performance issues. This reduces the likelihood of a slow on-line experience for your facility staff using ViaPath Command, our communication interface software. Netflow Traffic Analyzer (NTA) - Allows for better bandwidth usage tracking so ViaPath can predict where adjustments can be made to provide our customers with faster service and reduce periods of slowdown. Voice and Network Quality Manager (VNQM) - Proactively identifies and eliminates distortion, latency, and noise from communication signals making a clearer calling signal for calls placed from our platform. 2023 ViaPath Technologies Weld County Colorado RFP #B2300133 1183 Technical Support Center The management and monitoring of ViaPath technical customer support services are located at our Technical Support Center (TSC). ViaPath offers Weld County best -in -class customer support with our highly trained technical professionals providing 24x7x365 superior service and the latest monitoring and alerting software in the industry. Our Technical Support Center monitors all the on -site hardware, software, and network traffic for Weld County facilities through the SolarWinds state-of-the-art monitoring software. Weld County equipment at the site is monitored and polled by technical support staff. System hardware components such as routers, switches, servers, IADs, and other SNMP- enabled devices are monitored and analyzed in real-time with ViaPath's robust network performance management capabilities. The poll interval is programmable and usually set to poll each device at 2 -minute intervals. Over the past year we have worked to increase our remote network and system monitoring capability to include greater load balancing capacity as well a 47% increase in the network elements we monitor and a 23% increase in the number of Network Devices backed up in our configuration manager. Errors and alarms generated by all systems monitored by ViaPath technical service technicians indicate the site involved and the system function that has failed. Notification tools, PagerDuty and ServiceNow, notify ViaPath NSS notification groups for all events in real-time. Immediate steps are taken to address acute system failures. Steps include the opening and tracking of a trouble ticket, on-line diagnostics, dispatching of service personnel to the site if appropriate, progress reports to the site, and ticket escalation if the issue is not resolved within the expected time frame. Our technical support staff are available to Weld County 24x7x365 through our single source contact. Customer Site Hardware Details 2023 ViaPath Technologies Weld County Colorado RFP #B2300133 / 184 Software Performance Monitoring Along with hardware and network monitoring and support, ViaPath engineering and development teams monitor, troubleshoot, and improve application program level performance using New Relic and AppDynamics. These allow our reliability engineers and product developers to troubleshoot user application performance issues including CPU performance and web site response time to determine the root cause of system problems. ViaPath is always striving to Keep our platform software operating at peak performance for Weld County system users by using the latest tools to quickly, efficiently, and proactively mitigate any issues that may arise. Customer Application Summary Quarterly Quality Sweeps Each quarter, every ViaPath-maintained and -serviced facility is checked to ensure that all systems and services are operating according to specifications. Each sweep is performed by a trained and certified Technical Support Engineer. Sweeps check for such things as software version numbers, storage capacity, module operation, database synchronization and capacity, and network health and function. ViaPath's Proactive Approach to Maintenance and Service ViaPath's commitment to proactive service begins the day a system is installed. ViaPath's team will monitor its performance during the first 30 days to ensure everything is operating as planned, and to measure and record the normal functioning of the system: when it is on and off, which phones/visitation stations/tablets are used and how often, what the mix of call types is, how long call setup takes, variation in calling patterns, etc. These observations are used to establish customized thresholds that are programmed into our remote network -monitoring programs and will continue monitoring the client's system 24/7/365 for the duration of the contract. Whenever the system performance or usage deviates from these established patterns 2023 ViaPath Technologies Weld County Colorado RFP #82300133 1185 (if a phone that was being used regularly stops showing any calls, for instance, or suddenly shows a shorter average length of call, which might indicate some are being disconnected prematurely), our software will automatically notify a Technical Services staff member, so detailed diagnostics may begin. ViaPath often detects, diagnoses, and resolves difficulties before a client is ever aware there was a problem. ViaPath Technicians Provide Local Service ViaPath will manage and be responsible for every aspect of our system installed at Weld County and ViaPath employees oversee all local, on -site service. Your field repair technician will assist with the installation of all ViaPath hardware and provide on -going maintenance and repair services for the life of the contract. In addition to providing routine and maintenance service for telephone instruments, our field technicians are also always available for dispatch to assist with any emergencies that occur relative to the ViaPath System. Our field repair personnel are factory -trained, certified technicians capable of maintaining and repairing the provided systems, including the hardware/equipment and computer systems. Additionally, our field repair staff possess the required level of knowledge relating to telco network, electronic circuits, and wiring standards. They are trained to diagnose, repair, and adjust telephone and ancillary equipment to ensure optimal performance and minimal downtime. Our field repair staff are also trained and equipped to handle field repairs of the network at the modular level. Working under the supervision of ViaPath network technical support, they perform indicated hardware exchanges and/or replacements. Field technicians are trained in the fabrication and testing of LAN interconnecting cables and have the proper equipment to repair and test them. Scheduled Maintenance and Service Each regular maintenance service will include the following: Physical test of inmate phones for functionality including voice prompts, keypad operation, and handset operation. Test all outbound network circuits for dial tone and proper PIC code. Complete all required inmate phone repairs. • Operational test of call processing equipment and routine maintenance and cleaning. • Testing of the video visitation system to ensure proper functionality. • Ensure that any new facility personnel who work with the ViaPath system are familiar with the proper operation of the system and provide training as necessary. Ensure that the appropriate facility personnel have repair and technical service escalation materials. Forward the completed ViaPath Scheduled Maintenance & Service Form to ViaPath for technical service to evaluate and track. Unscheduled Maintenance and Repairs When ViaPath Technical Service personnel are notified of service interruptions and repair - related issues, they enter all pertinent information into an electronic trouble ticket system, ServiceNow. This system is then used to track the repair process and ensure a timely response to all customer concerns. ViaPath personnel's response to the customer is immediate, and the technical service team will keep in touch with your local technician to ensure the issue is addressed if it involves any equipment at the facility. Unscheduled maintenance and repairs include the following: • The ViaPath-provided technician receives any further details or instructions involving communication system issues. 2023 ViaPath Technologies Weld County Colorado RFP #62300133 l 186 • The technician performs system diagnostics, performs repairs as necessary, and completes the In -House Trouble Ticket form. • The technician notifies ViaPath technical service of completion of the trouble ticket, and details on resolution of the issue. ViaPath Service Maintenance Levels Cases and Work Orders Non -Emergency: In general, a non -emergency is any need or situation relative to the ViaPath System that does not impact the usability of multiple inmate telephones, visitation units, tablets or facility personnel's access to the ViaPath Command control program. Examples of non -emergency orders include: • A problem with one telephone/visitation unit, tablet in a pod that contains multiple phones/visitation units. • The failure of an individual PIN account, Allow List. • Requests for training. Emergency: In general, an emergency is any situation that directly impacts the usability of multiple inmate telephones, visitation units, or facility personnel's access to the ViaPath Command control program. All emergency work orders are subject to escalation. ViaPath has extensive and clearly defined rules of escalation for problems that are not resolved within an expected time frame. Levels of emergency and their expected resolution times are defined below. Response time is the duration between the logging of the issue in ViaPath's case management system and the first step taken to resolve the problem. The duration before response is used for problem evaluation and response planning. Specific service level descriptions are described below. Service Level Description Service Levels and Response: Severity Levels (SL) 1- Urgent 2- Important 3- Not Urgent Description ITS or WS Service is unavailable ITS or VVS Service is degraded Service Requests Target Response Time < 30 minutes < 1 hour < 1 Business Day Resolution time is the duration between the logging of the issue in ViaPath's case management system and the time to resolve/close the case. A case is closed when onsite tech or customer acknowledges resolution or 7 days from resolution notficiation. 2023 ViaPath Technologies Weld County Colorado RFP #B2300133 1187 Maintenance Priority Levels and Response Times Service Resolution: Case Priority /Severity Service Level Criteria Target Resolution Time Acceptable Quality Limit (AQL) P1 • Urgent The system is not available to provide service for 50% or more of a facility or single housing unit is out of service. <4 hours 8 hours P2 • Urgent • Important The system is available but functioning in a degraded state or partial outage for 25%-50% of a facility or a single housing unit. <12 hours 1 Business Day P3 • Important • Not Urgent Services are available but technical or administrative issues are affecting normal operations for the facility or single housing unit < 5 Business days < 10 Business Days P4 • Important • Not Urgent Used for managing Service/Change requests. < 7days but are on a Case -by- Case basis N/A Progress and Status Updates and Level of Expertise: For each priority (P) level, the minimum frequency at which progress updates are normally provided are listed in the table below. Upon Weld County's request, progress notifications can be provided with greater or lesser frequency. Severity P-1 Update Every 2 hours Level of Expertise Involved COO and P1 Team P-2 Every 4 hours SVP, Service Excellence and P2 Team P-3 Every 6 hours Field Service Manager and P3 Team P-4 Every 8 hours Field Service Tech and/or Technical Support Rep We will meet or exceed the RFP requirement to start working on all reported issues. Notwithstanding any other provision in the standard SLA and escalation matrix, some exceptions and limitations that may affect ViaPath's ability to include circumstances beyond control of the provider such as: • Facility does not permit access. • Facility does not provide escort (if applicable) • ISP system failure (no internet access) • Facility power failure • Force majeure such as tornado, hurricane, flood, etc. 2023 ViaPath Technologies Weld County Colorado RFP #62300133 l 188 Trouble Escalation Path ViaPath has established processes in place for escalations to occur when resolution time exceeds our standard response times. Our local service team will also keep Weld County informed and updated on the status of open issues. Real-time reports and ticket status can also be found in our ServiceNow portal. When escalations arise, the below path will be followed. Weld County can reach out to any of the below personnel to request assistance with an escalation if needed. Contact information will be provided upon award. Escalation Level Level 1 Field Service Escalation Personnel Local SAT/Field Service Technician Level 2 Steve Rosburg, Field Service Manager Level 3 Ken McNiel, Associate Vice President, Service Excellence Level 4 Senior Vice President, Service Excellence Level 5 Chief Operating Officer Chief Executive Officer Escalation Level Level 1 Technical Support Escalation Personnel Lead Technical Support Specialist (Varies by shift) Level 2 Technical Support Supervisor (Varies by shift) Level3 Technical Support Manager (Varies by shift) Level 4 Fitzgerald Lawrence, Vice President, Technical Services Level 5 Senior Vice President, Service Excellence Level 6 Chief Operating Officer Level 7 Chief Executive Officer During the term of any contact awarded as a result of the RFP, the successful vendor agrees to provide maintenance to diagnose problems, determine proper solutions and provide: 1. The implementation of any required solution, changes, modifications, updates, or services which are necessary to allow the software, hardware, and any other equipment to perform in accordance with the specifications as set forth in the RFP. Company has read, understands and will comply. Refer to H. Installation Requirements for our initial project implementation plan. 2023 ViaPath Technologies Weld County Colorado RFP #B2300133 1 189 2. The successful vendor shall, at no cost to the County, increases to rate, fees and/or surcharges, continuously update the software and/or feature, for the life of the contract. Telephone support shall be available to accept calls regarding maintenance (24) hours a day, seven (7) days a week. The successful vendor shall respond, in person, to a telephone request for maintenance (4) hours after the initial notification. Company has read, understands and will comply. J. Equipment: 1. All equipment provided shall be new and completely operational at cutover unless an arrangement is made with the existing vendor (Securus) to utilize their currently installed equipment. Company has read, understands and will comply. 2. All equipment shall comply with Part 68 FCC Rules and meet or exceed all applicable codes and standards for installation and service. Company has read, understands and will comply. 3. All systems proposed shall meet ADA standards. Company has read, understands and will comply. The equipment and services provided by ViaPath are in full compliance with all current applicable standards and regulations, including FCC and ADA. Our phones are compatible with TDD devices and ViaPath will comply with Americans with Disabilities Act (ADA) requirements including, but not limited to, providing telephones and inmate telephones that are accessible to persons in wheelchairs. All inmate telephones include adjustable volume control and echo cancellation handsets that are specifically designed to minimize side tomes and background noise. Our system also supports all the same features on hands -free speakerphones that are available on regular inmate phones. In addition, Braille keypads (for the visually impaired) will be provided as needed. ViaPath has extensive experience providing public phone service for physically impaired users and will work with Weld County to ensure that all needs of physically impaired inmates are met. ViaPath leads the industry in compliance with the Americans with Disabilities Act (ADA) with our ADA compliant and accessible inmate tablets. Working together with Android Accessibility Suite tools, our tablets allow inmates with a variety of impairments to make full use of our apps and features by utilizing tools such as the screen reader, magnification gestures, captions and subtitles, and color correction for color blindness, to name a few. Also being developed is speech -to -text transcribe capability. By striving to adhere to WCAG 2.0 guidelines, our tablets offer a highly usable communication, multimedia, and educational experience for all inmates. 2023 ViaPath Technologies Weld County Colorado RFP #B23001331190 4. Once a contract is awarded as a result of the RFP, the successful vendor agrees to provide and maintain Telecommunications Relay Services (TRS) that will allow our deaf, hard -of- hearing, and speech impaired inmates to communicate over video telephones or tablets. These systems shall be available in all housing units throughout the facility. These systems must meet the requirements of the Americans with Disabilities Act (ADA), and the Colorado Commission for the Deaf and Hard of Hearing. Company has read, understands and will comply. ViaPath partners with Purple Communications, one of the largest and most respected VRS providers in the Meet ADA communication guidelines United States. The Purple VRS App facilitates real- for the hearing -impaired time video conversation directly between parties or through English and Spanish speaking American Sign Language (ASL) interpreters, who would also be on the telephone with the called party. ViaPath has partnered with Purple to create a prison -mode version of their VRS app that removes several standard VRS features that could create a security risk when used within the corrections industry. ViaPath will continue to provide this service for the Weld County inmates. The Weld County inmates can use Purple VRS to replace or complement standard phone or TTY/TDD calls. Inspire wireless tablets are used by inmates for VRS calls when the tablet is settled into a charging cradle equipped with the necessary Near -Field chip to activate the tablet camera. ViaPath will install these cradles where you designate. This is an inmate -based communication solution where the inmate communicates in sign language with a video translator via our wireless tablet and the prison mode VRS application. While the same hardware platform can be used for phone calls and video visitation, VRS is a separate application. Restricted Access Since VRS interpreter services are funded by the FCC, VRS calls are provided at no cost to users. Therefore, it is imperative that only eligible IP(s) have access to this powerful communication tool. Access is granted solely by the Sheriffs Office and Probation Department and attached to the inmates' PIN. Upon login, only inmates with proper PIN permission will see the Purple VRS icon on their touch screen. Call Settings Once placed, the call is routed through our partner, Purple Communications. They supply the video -call platform and ASL interpreters. Purple is a leading provider of video relay services to the hearing -impaired community and has served their communication needs for over 35 years. The VRS call type is determined based on the phone number dialed. If the call is to another registered VRS user, a direct connection is established, and no interpreter is engaged. This is per FCC requirements as VRS providers must connect two VRS users directly to one another via video and eliminate the need for an interpreter in between as the two VRS users can communicate directly via sign language. If the call is to any other telephone number not registered as a VRS phone number, an English or Spanish speaking ASL interpreter, dependent on the inmate language selection, joins the call to translate the conversation between sign language and spoken words. 2023 ViaPath Technologies Weld County Colorado RFP #B2300133 1191 Why VRS and Not Video Visitations? Communication using a video relay service is not video visitation. VRS allows the inmate to place a telephone call to anyone they are approved to dial. When using an interpreter, it is a phone call with no face-to-face communication between parties. If the call is placed to another registered VRS user, the system automatically connects the individuals directly via video allowing for direct sign language between the two parties. Video Visitation alone will not satisfy ADA standards for hearing -impaired communication. 5. All inmate telephones, tablets, video visitation, law library and any other equipment shall be tamperproof and suitable for use in a jail. All phones, tablets, video equipment and law library shall be waterproof, and fireproof. The phones shall be steel encased housing and shockproof keypads. Alt inmate phones shall be labeled to advise inmates that "All calls are monitored and recorded". A similar message should be displayed for emails on tablets and video visitation. All handsets shall be of heavy-duty construction with no removable parts and shall be hearing aid compatible. The handset cord shall be armored with a stainless - steel lanyard. Company has read, understands and will comply. 6. All telephone and video station instruments shall be line powered and have UPS back-up power. No separate power supply shall be required. Company has read, understands and will comply. 7. The UPS Back-up as other equipment, whether or not specifically mentioned, to complete a total inmate telephone, visiting, tablet and law library system will be the responsibility of the successful vendor and at no cost to the County, increases to rates, fees and/or surcharges. Company has read, understands and will comply. 8. Charging stations for tablets shall be provided for each housing unit and must have the ability to be secured by a universal key. Company has read, understands and will comply. 2023 ViaPath Technologies Weld County Colorado RFP #B23001331192 Options: The County is very interested in all optional features and technologies that each vendor may have to offer. These value-added options can be additional features of the system, integrated solutions or external technologies that complement the phones, visiting, law library and or tablet system to enhance our ability to provide service to the public, inmates and perform investigations. Optional features and technologies proposed may be included in the bid at no cost to County but should not be considered a possible revenue generator as the County may not elect to take advantage of the optional features and technologies. Company has read, understands and will comply. Please find ViaPath's no cost value added features on the following pages. 2023 ViaPath Technologies Weld County Colorado RFP #B2300133 1193 \�A�U�-ADDED O?TI�NS FOIS ��/��D C'JUSJ 'r In the world of corrections, products that create meaningful intelligence, decrease violence, and promote efficient use of staff make all the difference. But not all facilities have the same needs — generic bundles may not be worth it, even if they are free. At ViaPath, you have control. You decide which value- added products best serve your needs. How about a more efficient method of inmate communication with legal and professional persons? Why not use our Professional Legal Messaging feature. Need to increase multi -level communication and decrease communication confusion? How about using our voicemail to connect Inmates and other parties. Want to know if it's a landline or a cell phone on the receiving end? Our display device tools can help you identify. All ViaPath Value -Adds are built on years of experience, input from our customers, and a deep desire to help Weld County run as smoothly as possible. It's up to you to decide. Have a look at what we offer, and then let us know how ViaPath can help make your job easier. ViaPath Voicemail 195 VRS - Video Communication for the Deaf and Hearing -Impaired 196 Flex® Multi -Service Kiosk 197 ViaPath TTY/TDD Telephone 198 Professional Messaging 199 Call IQ Transcription 200 Phone IQ Phone Type Identification 200 Debit Release Cards — NUMI 201 2023 ViaPath Technologies Weld County Colorado RFP #B23001331194 NO -COST VALUE-ADDED OPTIONS FOR WELD COUNTY ViaPath Voicemail Increase multi -level communication and decrease communication confusion with ViaPath Voicemail. Inmates and other parties can still connect when a relative or friend is not available to take a call. Messages can be left without having to contact or disrupt your staff. ViaPath Voicemail runs on the Inmate Telephone System (ITS) platform and provides facility staff with the same control to record and monitor as with the ITS. Using ViaPath Voicemail Outside Messages •Friends and family leave voicemail messages for inmates IFacility Messages - • Inmates leave voicemail messages for facility staff regarding requests and grievances ViaPath Voicemail provides a secure PIN -protected account for inmates Only the inmate, sender, and approved facility personnel can access voicemail messages All messages are recorded and subject to playback by authorized personnel • Investigators can, at any time, obtain a complete record of all incoming and outgoing messages or generate reports based on specific search criteria. • Inmate voicemail is also an effective announcement system for sending messages from the facility to all inmates or a single individual. NO -COST VALUE-ADDED OPTIONS FOR WELD COUNTY VRS - Video Communication for the Deaf and Hearing -Impaired ADA compliant, ViaPath Video Relay Service (VRS) enables real-time sign language communication for the Weld County deaf and hearing -impaired population. Fully integrated with the ViaPath ITS, Weld County will save on space, manpower, and hassle with one point of contact for all phone -related service and maintenance. Because ViaPath VRS is fully integrated with our ITS platform, all calls are subject to the same privileges and security as traditional calls. This includes PIN and PAN protocols, restricted numbers, and call length. Like all inmate communications, VRS Call Data Records are created, stored, and ready for analysis on the ViaPath ITS platform. The deaf or The interpreter The interpreter The inmate selects hearing -impaired a Ian ua a and re- The inmate enters voices what the The hearing person inmate taps the g g the phone number. caller signed to the responds. signs the response ViaPath VRS icon enters PIN, hearing person. to the caller. Secure and Simple Design ViaPath partners with Purple Communications, one of the largest VRS providers in the United States, to provide expert American Sign Language (ASL), English, and Spanish speaking interpreters. Since VRS interpreter services are funded by the FCC, and calls are provided at no cost to users, it is imperative only eligible inmates have access to this powerful communication tool. Your facility simply attaches access to the inmate's PIN. Once the inmate logs in with the enabled PIN, the ViaPath VRS icon appears. Those without permission will not see the icon. Weld County remains in control and can monitor, and record, all calls for further investigation. Although VRS uses the same hardware platform as phone calls and video visitation, this is a separate application. The inmate communicates with a video interpreter via our Flex® kiosk and our proprietary prison mode VRS application. If an inmate calls another VRS user, the system recognizes it and directly connects the two VRS phones. No interpreter is used. And to prevent fraud, the call is ended if the inmate does not start with sign language. NO -COST VALUE-ADDED OPTIONS FOR WELD COUNTY Flex® Multi -Service Kiosk Flex In -Pod Inmate Kiosks meet the communication needs for pod or group environment. Inmates use a high -definition touchscreen to make standard phone calls or access features and services via a suite of ViaPath-developed applications. Weld County can customize which services and applications best serve your population and facility needs. Dynamic and multi -functional, Flex in -pod kiosk functions include video visitation, commissary orders, entertainment, and education. How it Works The Flex kiosk fully integrates with ViaPath's Inmate Telephone Services (ITS). At your direction, we'll place kiosks in housing units, pods, or elsewhere. With easy access, inmates can do things like make calls or use a pre - approved application. Inmates have no access to unsecured internet content. Flex Kiosk- Additional Features Easily swap out ITS phone stations with Flex In -Pod Kiosks. There's no need for alterations or upgrades to the facility for installation. Fully integrated power backup battery built into the unit protects against service interruption in the event of a power loss. Benefits Inmates have a secure location to make or receive phone calls, reducing the need to be Gansferred or escorted by staff to another, more public location. Inmates have more privacy to check on personal accounts, messages, or visitation schedules (as determined by the correctional facility). Corrections staff manage inmate communications, including administration, monitoring, and reporting throughatingle, single, integrated platform. Staff can monitor all inmate activity at a kiosk enclosure Security is increased by "locking down" the functionality of the unit. Choosing applications for use by inmates is modular. A corrections facility can select only the applications and services it wants to offer. Securely enclosed corections grade, tamper and water resistant, steel enclosure Designed for Correctional Environment • 15.6" touch screen input display • Corrections grade handsets and lanyards • Chemically strengthened, impact resistant, bonded glass NO -COST VALUE-ADDED OPTIONS FOR WELD COUNTY ViaPath TTY/TDD Telephone ViaPath's proposed inmate telephone system is designed for use by the hearing impaired. ViaPath will provide TDD/TTY devices based on the needs of each facility, as determined by Weld County. The standard unit provided by ViaPath is portable and can be used with any inmate telephone station. It has an easy -touch keyboard with a bright, tilted 24 -character display. Turbo Code provides "real-time" conversations with other Turbo Code TDD units. Auto ID informs the called party that the caller is using a TDD. ViaPath proposes the portable Ultratec (Model: Superprint 4425) vandal resistant TDD. Features include: 3 selectable print sizes Turbo Code® and Auto IDTM E -Turbo for simplified relay calling Date/time printed at beginning of each call Baudot code (45.5/50 baud rate) Sticky key feature (for single-handed typing) Built-in ring flasher TTY Announcer• tells hearing callers a TTY is being used Direct connect to standard telephone lines NO -COST VALUE-ADDED OPTIONS FOR WELD COUNTY Professional Messaging To help our customers manage the safety and security of their inmate's professional messaging, ViaPath is developing a Professional Messaging solution. Attorneys can electronically share legal documents and exchange digital messaging with inmates who are using ViaPath tablets. All communication functions are in a privileged end -to -end electronic environment. Professional Messaging provides a secure, encrypted alternative to traditional legal mail allowing professionals (lawyers, counselors, clergy, advocates) the ability to send secure electronic messages and attachments that only their inmate can view and securely store. Benefits to Inmate and Professionals Benefits to Staff/Facility Private, un-monitored messaging Bi-directional messaging Password protected in addition to they tablet login security Encrypted attachments that can only be read by the intended inmate recipient Data retention policies for encrypted legal documents No mail delays No additional equipment required for scanning of legal documents Only staff involvement is electronic approval of professional status Full facility approval workflow prior to being enrolled ra professional contact NO -COST VALUE-ADDED OPTIONS FOR WELD COUNTY Call IQ Transcription Take a deep dive into inmate calls to find out when pre -defined key words are spoken. With multiple alert capabilities, you'll know exactly when, where, and who said them. Call IQ Transcription searches call recordings and has multiple alert capabilities with the ability to detect and identify words or a sequence of words spoken by the inmate and called party. How it Works Designation - Define general topics like drugs, escape, and terrorist activities. Hundreds of common or street -slang words might apply to these terms, making them hard to identify. These words and phrases are predefined by Call IQ Transcription's expert - created and updated dictionary. Categorization - Classify and rank calls in an order of importance and urgency. Call IQ Transcription does the heavy lifting by recognizing keywords or phrases to be highlighted and assigned alerts for immediate attention. Transcription - Investigators can transcribe recordings of inmate conversations of interest using speech -to -text transcription allowing investigators to quickly and efficiently analyze the call. Phone IQ Phone Type Identification Knowing if it's a landline or a cell phone on the receiving end can give Weld County a better sense of what may be going on. Phone IQ displays the device type used to receive a call in the ViaPath Inmate Telephone Services (ITS) user interface. How it Works Device Type •The device type receiving the call — a cell phone, landline, or unknown device type — is indicated in the billed to number (BTN) field when viewing the Call Monitoring and Call Detail Records screen. Precise Searches •Investigators searching for call recordings in Call Detail Reports apply a checkbox such as Cell Phone records only for more precise information returns. NO -COST VALUE-ADDED OPTIONS FOR WELD COUNTY Debit Release Cards — NUMI ViaPath Financial Services partnered with Numi Financial to provide inmates with debit cards upon release. Each card is loaded with money still left in the inmate's trust fund. The debit release cards, and the equipment and software needed to produce them, are provided at no cost to the correctional facility. Reloading Numi Debit Cards Without a banking account, newly released inmates may lack the ability to pay for goods and services. To help inmates adapt and reduce recidivism, Numi offers a free upgrade from the initial debit release card to a personalized and reloadable one. Debit Release Cards - NUMI Inmate Reloadable bank card Benefits Direct Deposit Remote Deposit Bill Pay Mobile & Online Banking Facility No cost to the facility Benefits Quick and easy loading of funds to card No escheatment once card is issued No fees for dispensing cash manually or through ATM •Convenience - In lieu of the traditional check release, newly released inmates get the convenience and protection of a debit card. The facility immediately removes the funds from their financial books rather than waiting for inmates to cash the checks. • Easy to Load Cards - The debit release card is loaded at the correction facility at the time of release using our proprietary countertop terminal. • Enhanced Security - The terminal and back -end software add enhanced security when funds transfer to the debit release cards. • PIN Access - Each card comes with a PIN, ensuring the inmate has secure access to the funds. The inmate may change the PIN at any time using a website or toll -free customer support phone number. K. References: All responses shall include a list of five (5) current references, similar in size and scope, with a minimum of three (3) being in State and/or Local Government clients. All references shall include name, title, address, telephone number, fax number, and e-mail address for which you are currently furnishing or have in the past furnished services on a same or similar contract or agreement. Please ensure you include the requested evidence and "Point of Contact" information for validation referenced in section F.D above. The failure to include references and/or the inability to contact the references shall be ample cause for rejection of the proposal by the County. Company has read, understands and will comply. Please find five current references similar in size and scope to Weld County. ViaPath Technologies Customer References Customer Name: Point of Contact and Title Telephone Number(s): Address. City, State and Zip Code Fax Number: Email Address: Larimer (CO) County Detention Center Staci Shaffer, Lieutenant 970.498.5213 2405 Midpoint Drive, Fort Collins, CO 80525 N/A shaffesl@co.larimer.co.us Customer Name: Point of Contact and Title: Telephone Number(s): Address, City, State and Zip Code Fax Number: Email Address: Arapahoe (CO) County Detention Center Brandon Whisker, Lieutenant 720.874.3519 7375 S Potomac Street, Centennial, CO 80112 N/A bwhisker@arapahoegov.com Customer Name: Point of Contact and Title: Telephone Number(s): Address, City, State and Zip Code Fax Number: Email Address: El Paso (TX) County Sheriffs Office Jose Chairez, Commander 915-538-2081 3850 Justice, El Paso, TX 79938 N/A jchairez@epcounty.com 2023 ViaPath Technologies Weld County Colorado RFP #B2300133 1202 Customer Name: Point of Contact and Title: Telephone Number(s): Address, City, State and Zip Code: Fax Number: Email Address: McLennan (TX) County Sheriff's Office Pam Whitlock, Major 254-759-5687 3201 E. Hwy 6, Waco, TX 76705 N/A pam.whitlock@co.mclennan.tx.us Customer Name: Point of Contact and Title: Telephone Number(s): Address, City, State and Zip Code: Fax Number: Email Address: Travis (TX) County Sheriff's Office Juan Sandoval, Captain 512.854.5336 PO Box 1748, Austin, TX 78767 N/A juan.sandoval@traviscountytx.gov L. Evaluation Criteria: An Evaluation Committee appointed by the Detentions Division Captain of the Weld County Sheriff's Office will evaluate each proposal. The Evaluation Committee will make recommendations to the Weld County Sheriff and the Board of Weld County Commissioners. The Board of Weld County Commissioners will make its award of bid to the successful bidder, which award will be subject to the finalization of agreement. The Evaluation Committee will be guided by the following point system based upon a maximum of 100 total points: Call, Visiting, Tablet Rate Fees and Commission Availability .0 to 20 points Service and Support Requirements 0 to 30 points Investigative Features 0 to 20 points Customer Service 0 to 15 points Qualifications .0 to 15 points 1. Call, Visiting, Tablet Rating, Fees and Commission Accountability Provided full disclosure about how revenue is generated, and method used to calculate commissions offered to the County. Call and visiting rate based on RFP requirements and FCC rules. Reasonable and fair pricing of phone, visiting and table service to family, friends, and inmates. Met all requirements as stated in RFP 2023 ViaPath Technologies Weld County Colorado RFP #62300133 1203 2. Service and Support Requirements Provide service and support on a twenty-four (24) hour, seven (7) days per week basis. Provide a full time (5-8 hour days, 40 hours a week) on -site administrator and an On -site technician twenty (24) hours weekly. Install, maintain, and continuously update the software, hardware, and any other equipment for the life of the contract at no cost to the County, increases to rates, fees and/or surcharges for the life of the contract. Met all requirements as stated in the RFP. 3. Investigative Features Provides a "State of the Art" investigation program and features that can perform at the same high level as our current system. Is exclusively owned by the proposer and is provided at no cost to the County, increases to the rates, fees and/or surcharges. Provided the required evidence and contact information for validation as outlined in section F.D. of the RFP. Met all requirements as stated in the REP 4. Customer Service Vendor must demonstrate understanding of important customer service (i.e., inmate family, friends etc.) and how billing issues are dealt with. Process of resolving billing disputes and inmate requests is priority, and references are provided, demonstrating customer service level as important. Met all requirements as stated in the RFP 5. Qualifications Vendor is an established business dedicated to providing all services described in RFP in a correctional or detention setting. (Length of time vendor has been in the business, current and recent history of performance, apparent capability to perform well). Provided the required references and information requested, and the references could be contacted as outlined in the RFP section K. Met all requirements as stated in the RFP Company has read, understands and will comply. M. Award: An evaluation committee shall evaluate all responses submitted to this RFP. The award will be based on general criteria, as outlined above. After an initial screening process, the respondent may be asked to make an oral presentation of its proposal. All arrangements and scheduling shall be coordinated by RFP contact. The County expressly reserves the right, in its sole judgment, to accept or reject any or all proposals, with or without cause, modify, alter, waive any technicalities or provisions, or to accept the proposal which, in its sole judgment, is determined to be evaluated offer resulting from negotiation. The County reserves the right to withdraw the RFP in whole or in part, at any time and for any reason. Submission of a proposal response confers no rights upon the respondent nor obligates the Weld County Sheriff's Office in any manner. The County reserves the right to award no agreement and to solicit additional offers at a later date. To be eligible for review, vendors must be able to provide services for inmate telephones, visiting, tablet, and law library. Separate contracts will not be awarded for one of these areas. Company has read, understands and will comply. 2023 ViaPath Technologies Weld County Colorado RFP #B2300133 1204 ADDENDUM SECTION A: Weld County Justice Services Department - Scope of Work A. Additional Notice to Bidders: In addition to the merchandise, equipment, features, services, compensation, and timelines enumerated in this Request for Bid for Inmate Phone Services by the Weld County Sheriff's Office, Weld County further and herein this Addendum, seeks interested bidders to also include, propose and/or expand merchandise, equipment, features, services, and compensation at additional locations under the distinct operational control of the Weld County Justice Services Department. All relevant expectations and qualifications outlined in the bid from the Sheriff's Office are applicable here unless otherwise noted. If the bidder can provide phone services for the Weld County Sheriff's Office at the Main Jail, but not at the locations listed below, or vice versa, it shall not disqualify them from consideration. The distinct locations for the Weld County Justice Services Department are at: 1. Weld County Community Corrections Facility 1101 H Street. Greeley, CO 80631 2. Alternative Sentencing Programs (Work Release Facility) 1390 N. 17th Ave. Greeley, CO 80631 3. Main Points of Contact: Weld County Justice Services Department (main administration) 901 10th Ave. Greeley, CO 80632 Douglas Erler, Director, 970-400-4847, derler@weld.gov Dianna Campbell, Deputy Director, 970-400-4857, dcampbell@weld.gov Sharon Behrens, Community Corrections Administrative Support, 970-400-4848, sbehrens@weld.gov Kendra Bornhoft, Alternative Sentencing Programs Director, 970-400-2990, kbornhoft@weld.gov Company has read, understands and will comply. ViaPath can provide services to the Weld County Justice Department and all facilities noted above. B. Program Descriptions: 1. Colorado Community Corrections serves as an alternative to incarceration in prison and operates in partnership with local support entities for governance, employment, and offender treatment. Services are designed to promote productive reintegration of offenders back into the community. Community Corrections provides services for offenders convicted of less severe offenses who are diverted from prison. 2023 ViaPath Technologies Weld County Colorado RFP #62300133 1205 for offenders in transition between prison and parole, for parolees released by the Colorado Board of Parole, for short-term stabilization services for offenders on probation and parole, and specialized treatment for offenders with a history of substance use and mental illness. Weld County, through its Justice Services Department, subcontracts with a private vendor for these services at the facility. The building is considered a staff - secure facility, meaning it is not a locked down facility. Relative to this bid, the only restriction of movement by the offender clientele within the facility is determined by gender. Phone(s) availability and access should reflect designated living areas set by the program staff. The average daily population at the Community Corrections Facility is 155. 2. Work Release is a sentencing program and facility placement option for the courts in lieu of using the Weld County Jail for sentenced misdemeanants and traffic violators, and/or as a condition of some felony probation offenders. The program permits offenders (clients) to continue working in the community while satisfying a jail sentence. The department directly operates this program. As noted above at the Community Corrections Facility, this building is also considered a staff -secure facility, meaning it is not a locked down facility. Again, the only restriction of movement by the offender clientele within the facility is determined by gender. Phone(s) availability and access should reflect designated living areas set by the program staff. The average daily population at the Work Release Facility is 85 - 90 (pre-COVID 190). Company has read, understands and will comply. C. Community Corrections Facility Resident ADP #Telephones Prepaid/Debit Card Vending Machine County Commission % and Revenue Base for Calculation of Commission 155 12 1 40% True Gross Work Release Facility Resident ADP # Telephones Prepaid/Debit Card Vending Machine County Commission % and Revenue Base for Calculation of Commission 85-90 7 3 0% True Gross Current Call Management Systems: At the Community Corrections Facility, a Prepaid Calling Card for resale system to the clientele is currently used. Prepaid callings cards are purchased by clients through an onsite Vending Machine, with a revenue agreement trifurcated between the inmate phone services provider, Weld County and Weld County's community corrections services vendor doing business at the facility. These phones also allow clients to place traditional collect calls, with certain commission percentages paid to Weld County. There are no coin -operated phones at this facility. At the Work Release Facility, in April of 2023 transition occurred from coin operated pay phones to Prepaid Calling Card phones with revenue % agreement between the inmate phone services provider and Weld County. 2023 ViaPath Technologies Weld County Colorado RFP #62300133 1206 Below is a call volume and commission "snapshot" paid to Weld County from each location: rrections Facili Month Local Calls Local Minutes Instate Calls Instate Minutes Interstate Calls Interstate Minutes Total Calls Total Minutes Commission Paid Jan -23 51 516 151 1,544 18 160 230 2,222 $381.60 Feb -23 38 269 67 646 7 42 112 957 $189.00 Mar -23 24 183 28 1285 25 223 77 691 $93.60 Apr -23 35 293 69 684 7 30 111 1,007 $187.20 May -23 51 516 151 1,544 18 160 230 2,222 $381.60 Average 40 355 93 1141 15 123 152 1420 $246.60 Work Release Facility Month Number of Calls Number of Minutes Commission Jun -22 4,422 18,382 $0 Jul -22 1,550 7,302 $0 Aug -22 3,276 14,063 $0 Sep -22 3,622 15,973 $0 Oct -22 4,496 17,886 $0 Nov -22 3,379 11,429 $0 Dec -22 3,556 13,010 $0 Jan -23 2,558 10,208 $0 Feb -23 3,292 13,755 $0 Mar -23 3,626 13,224 $0 Apr -23 3,283 12,140 $0 May -23 3,678 15,231 $0 Average 3,383 13,550 $0 Weld County is interested in determining which bid will result in the best service and potential revenue levels at each location(s). Weld County reserves the right to consider the reasonableness of the quoted rates and to evaluate bids on the likely revenue to be produced and the expected quality of service, as opposed to basing its award solely on the quoted rates. Respondents are encouraged to provide a narrative summary explaining their reasons for their quoted rates. The successful bidder is expected to be aware of and to comply with all relevant laws regarding provisions of phone services to these facilities. If there are any changes to the law during a term of a contract, or if the changes alter the rates and/or service requirements, the selected bidder and Weld County must first agree in writing prior to modification of the agreement and before any implementation. Company has read, understands and will comply. 2023 ViaPath Technologies Weld County Colorado RFP #B2300133 1207 ViaPath has designed a rate program that is the same for all Weld County facilities to eliminate any confusion for friends and family on pricing depending on which facility their loved ones are being housed. ViaPath is a certified telecommunications provider in Colorado and ViaPath's Regulatory Department verifies all call rates programmed for our correctional facility sites prior to implementation of service by directly accessing the appropriate pricing guidelines from the State Commerce Commission and/or the FCC. D. General Requirements Bids should include the necessary additional purchase of equipment, installation, features, service, maintenance of voice network and transmission, data network, commission percentages and day to day operations at the two (2) locations listed in this Addendum. Respondents must propose, at a minimum, its call rates, fees, commission percentages, service and support, investigative/recording features, and other customer services specific to these locations. Company has read, understands and will comply. Please find the rates, fees, and commissions in our Cost Proposal in Section 2 Additional Information, Attachments or Exhibits. ViaPath's services, maintenance, and customer services are the same offered to the Main Jail. E. Invoicing, Compensation, Service and Maintenance Separation Proposals should include provisions to separate accounts between the Weld County Sheriff's Office and the Weld County Justice Services Department. Separation of accounts should propose same and/or differences in equipment, installation, features, services, and compensation of phones at these locations, and relative to the needs of the Weld County Justice Services Department. Company has read, understands and will comply. ViaPath can provide separate accounts between the Weld County Sheriffs Office and the Weld County Justice Services Department to meet the needs of the Weld County Justice Services Department. F. Award The evaluation committee consisting of the Weld County Sheriff's Office and the Weld County Justice Services Department, shall evaluate all responses submitted to this RFP, to include all specifications listed in this Addendum. Each party will evaluate the inmate phone needs at their respective locations and with attention to efficient scalability across operations. If deemed necessary by the Weld County Board of Commissioners, separate agreements will be entered for the Weld County Sheriff's Office and the Weld County Justice Services Department with the selected bidder. Therefore, allowing each Department oversight of its perspective scope of work. It is the hope that one bidder will be selected to provide services for the Weld County Sheriff's Office at the jail/SW substation and the Weld County Justice Services Department locations, but it is not a requirement for award of a contract. Company has read, understands and will comply. 2023 ViaPath Technologies Weld County Colorado RFP #B2300133 1208 ADDENDUM APPROVED AS TO SUBSTANCE: Department Head BID SUBMITTAL INSTRUCTIONS: The following items must be completed and submitted with your bid on or before the bid opening deadline of 10:00 AM on September 8.2023: 1) Pages 8 thru 27 of the Bid Specifications and/or Scope of Work. 2) W9, if applicable. * 3) Any future Addenda must be completed. 4) All other items as requested in the Bid Specifications and/or Scope of Work. *A current W9 is required for new bidders. If you have previously worked with Weld County, only provide your W9 if there has been a change. Failure to include any of the above items upon submittal of your bid may result In your bid being incomplete and your bid being rejected. If there are any exclusions or contingencies submitted with your bid it may be disqualified. 2023 ViaPath Technologies Weld County Colorado RFP #62300133 1209 The undersigned, by his or her signature, hereby acknowledges and represents that: 1. The bid proposed herein meets all of the conditions, specifications and special provisions set forth in the Request for Bid for Request Na.:- 2. The quotations set forth herein are exclusive of any federal excise taxes and all other state and local taxes. 3. He or she is authorized to bind the below -named bidder for the amount shown on the accompanying bid sheets. 4. The signed bid submitted, all of the documents of the Request for Bid contained herein (including, but not limited to, product specifications and scope of services), and the formal acceptance of the bid by Weld County, together constitutes a contract, with the contract date being the date of formal acceptance of the bid by Weld County. 5. Weld County reserves the right to reject any and all bids, to waive any informality in the bids, and to accept the bid that, in the opinion of the Board of County Commissioners, is to the best interests of Weld County. The bid(s) may be awarded to more than one vendor. FIRM Global Tel`Link Corporation dib/a/ ViaPath Technologies BUSINESS ADDRESS 3120 Fairview Park Onus Suite 300 CITY, STATE, ZIP CODE Falls Church, VA 22042 TELEPHONE NO (703) 955-3910 FAX (8) 631-8857 PRINTED SIGNATURE E-MAIL �p TITLE Jonathan Walker I Chief Growth Officer ath.com TAX ID # 63-1071001 DATE September 6, 2023 WELD COUNTY IS EXEMPT FROM COLORADO SALES TAXES. THE CERTIFICATE OF EXEMPTION NUMBER IS #98-03551-0000. 1rEIT3ii D`BAGf 14S 1< Tt ATTEST: BOARD OF COUNTY COMMISSIONERS Weld County Clerk to the Board WELD COUNTY, COLORADO BY: Deputy Clerk to the Board Mike Freeman, Chair APPROVED AS TO SUBSTANCE: Elected Official or Department Head Controller GS0323 BID REQUEST * Page 27 2. I Atta We viopothECHNOLOGIES mation, ibits Cost Proposa Pricing Offer Summary At ViaPath, our mission is to create impactful connections, supplement rehabilitative services, increase security for facilities, and provide industry -leading service for County staff, all at an affordable price for friends, families, and inmates. We provide inmates with the ability to stay engaged with their support networks by making meaningful connections through our products and services. As demonstrated throughout our proposal, ViaPath fully understands and meets the implementation requirements, service requirements, and overall operational goals that Weld County is seeking. This offer provides Weld County with enhanced inmate technologies, a full-time on -site administrator and 24 -hour -a -week technician, and a full suite of investigative tools. Pricing Features ViaPath provides an aggressive and fair offer that best fits the needs of the County and the community. All the following benefits are provided to Weld County at No Cost and are included: Dedicated Onsite Administrator, supplemented with a 24 hours per week technician Law Library Subscription with the County's preferred provider OverDrive Digital Library with over two million media files Voicemail at a reduced rate for Friends and Family with 100% commission to County Industry leading Educational Content and LMS provided at no Cost to the Facility or Inmates, with no cost access after release for up to 1 year Enhanced investigative and analytic tools including ViaPath Data IQ Two free 5 -minute calls per week ViaPath's Self -Release (bail) service, accepting payments through multiple channels International calls will also include the applicable call termination rate for the destination country as published on ViaPath's website, which may be updated every 3 months in accordance with the FCC Order 2023 ViaPath Technologies Weld County Colorado RFP #82300133 I 212 Product Offerings ViaPath Solution Offer Communications Solutions Inmate Telephone Service (ITS) JMS Interface for Inmate Information/PIN Transfer Investigative Solutions Initial Voice IQ - Voice Biometrics — Initial Voice Biometrics Continuous Voice IQ — Voice Biometrics Call IQ Basic & Advanced - Keyword Search / Transcription Called Party IQ — Inmate -to -Inmate Communication Detection ViaPath Data IQ Advanced Investigative Data Analysis Inmate Services Remote Video Visitation Tablets — Inmate to Tablet Ratio 1:1 - Law Library License & Access - Education with LMS & CMS 0 650 courses and training programs 0 20,000+ of learning resources 0 2,000+ eLearning - Religious Programs E -Books / OverDrive Document & Facility Info (Inmate handbooks, announcements, etc.) Facility Notices & Messaging - PREA/Crime Tips - Account Info Contacts - Photo Gallery App - ViaPath Help - Dictionary - Calculator 2023 ViaPath Technologies Weld County Colorado RFP #62300133 1213 Payment Services Debit Release Countertop Terminal Enterprise Management Solutions Dedicated Onsite Technician, with supplemental 24 hrs. per week Technician Taxes and Fees on Inmate Phone Calls ViaPath will charge the calling rates approved by the County. Federal, state, and local taxes apply to all telecommunications services. Taxes on collect calls are assessed by the local exchange carrier or billing agent that bills the call recipient for the collect call. Taxes on prepaid calls such as, Advance Pay, PIN Debit or Prepaid Cards, are assessed and collected by ViaPath and remitted to the taxing authority. Tax calculations are based upon the mandated tax rate in effect at the time of call and vary by call origination and destination. Tax collections are rendered to the appropriate taxing entity and are never retained in whole or in part by ViaPath. Other FCC Approved Fees FCC Approved Deposit/Billing Fees Certified Check Mailed to ViaPath Money Order Mailed to ViaPath IVR/Web/Auto Reload/Kiosk Live Operator AdvancePay OneCall Third Party Financial Transaction Fees2 Federal & State Assessed Fees Federal Universal Service Fund (FUSF)3 Fee $0.00 $0.00 $3.00 $5.95 $3.00 Exact Fee Charged by Third Party (varies by third party) Fee Per FCC State Universal Service Fund (SUSF)4 Per SUSF 2 Charged by third parties including, but not limited to, MoneyGram, Western Union, credit card processing, and transfers from commissary accounts. Fees do not include any markup by ViaPath. Third party financial transaction fees maybe in addition to other fees as applicable to the transaction choice. 3 Federal Universal Service Fund percentages change as prescribed by the FCC. ViaPath passes -through FUSF fees based on the prescribed percentage of interstate calling. The fee is applied to each interstate call made by the Customer and remits the amount to the applicable government agency - 4 State Universal Service Fund percentages change as prescribed by each state authority. ViaPath passes -through SUSF fees based on the prescribed percentage and intrastate calling. The is applied to each intrastate call made by the Customer and remits the amount to the applicable government agency. 2023 ViaPath Technologies Weld County Colorado RFP #82300133 1214 - W-9 tier. October 2131. oeprtrant at at. tr nor, Irhaem a laterite Waco Request for Taxpayer Identification Number and Certification ► Go to turner hs.povrio►e e9 for aatt.diana and Ua latest tnrnnestlon. rive Fort to the ,equeseer. Do nett send to the IFIS 8 I I Name tea Ariewn an yard Inca. tax return, Hate ei required on ors Inv do not leave this Oro heat &armors. nr,lakletegrded rNry na.,a R ddi arena torn abw. 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The Tull provided must match the name given on true t to avoid bwkup arflsu oiding, For individual, this la generally your social security number (SSN)_ However, rot resident ails., tide proprietor, or disregarded coolly, sae the Instructions for Part I. later. For other enttles, t Is yar employer derMlfteattan number (E1P4 If you do not have a number, see Now to ger a Later Note: lithe account d in more than one name, seethe i 3blielons br the 1_ Also see What Nerve and Number To Grove the Requester for gtrtdernes on winos number to enter. fl Certification Under penalties of parlay, lb., that 1. The reamer saloon on this form h my correct taxpayer kfentlflcatico number {err I am waiting fora number to be issued 10 mat: and 2 1 vet n. subject to backup withholding be.... (a) I am exempt kern backs. wittboldlrg, w p)1 hairs htot been netlied by the Internal Revenue Service (RS) that 1 rut sugect to backup withholding as a remit ot a tease to report a1 Interest or civide ctS. or (c) the IRS has Hotted me that I am ro longer sutjeot to backup withholding and 3 I am a U.S. dUzrn or other U.S. penal (defiled below)[ rod 4_ The FATCA eode(s} entered on this fort lit any) indicating that 1 am exempt tom FATCA reporting is correct Cwrls<rastloet raeYarfene. You must dross out dent 2 above R you nave been hosted by the IRS IAN you are cunerrty sap. to backup eraNialdirrg be.use you Mare fated 10 report all interest and dived. x on yon lair rerun. For rest aatate tsmaetions. Item 2 does not app.. For moAgage !Merest platt acquisition or ...nee. or secured property, cancetetfan M debt. canrrullrns to an individual retirement arrangement (IRA), and generally, payments other Ilan ...and dividends, you are not required to sign the certification. but you must prDride your correct T... the Instructions for Part t, let[!. General Instructions Becton references are bo tie Internal Revenue Cade unless otherwise Holed. Future developments. €err the latest informaslon .out developments related to Form W-9 and dear ilatructions, such as leglslttlan enacted alter they were pubiahed, go to wwr_rrs-govrForrnws. Purpose of Form An Indivirtlal err entity (Form W-9 requester} wit Is required to file an iYo..on ream with the IRS mt. obtain your correct taxpayer identflcalfon Weber pony wthich may be your social setaatty number ISSN5, ktravlduet taxpayer idenl Belli s nut. r (MM.... taxpayer idantiflr dtt nrsnther (ATffiq, a empidyd t idemilkatico number (EIN). to report Gee an inrwmetion return the arr.ltnt paid to you. or other amount reportable on en information return. Examples of Information returns dd., but are not limbed 1O, the /.loving • Fors 1099-INT peereat earned or paid) b�► 3/17/2023 • Forrn 1099-01f (dividends, ineaa6lg those rro n stocks or mutual funds] • Farm 1099 -Hato (various types or income, penes. awar. s, or gross proceeds) • Farm 1099-a (stock or mutual arid sales and certain Mier transactions by broilers) • Farm 1009-3 (proceeds Iran real estate transactions) • Form 1099-K (merchant card and third party r annul( transactional • Form 1098 ?tome rlxaagage interest), 1098.E fsudent loan interest). 109&T (tuiSce) • Farm 1090-C lea... debt? • Form 1099-A (acquisition or abandorment of secured property) Use Farm W-9 onry if you are a U.S- person (!tour Ping a resident glen), to provide yar correct TIN_ 1 you cio not return Form W-6, to tie requester wet t a This[. you nvgtu be subjeea to Imeiwp weft oicMg. See Whit is backup withholding. tter. Cat Pro_ IU231X Form W-t,}Tw+- 10,20131 Equipment Descriptive Literature Inmate Telephone System Hardware Descriptive Literature ViaPath Inmate Telephones Inmate Telephone 7010SS Mini Stainless Steel Constructed with heavy-duty stainless steel, ViaPath's inmate phone is a totally secure unit, ideally suited for prisons and jails. Inmate telephones are line powered and require no AC or battery backup power. The telephone housing is seamless stainless steel with no exposed screws, bolts, metal, or other hard substance fasteners. The housing is tamper- and water- resistant to the highest degree and can only be opened with a special security tool. Telephones are flush mounted to the wall. Each is equipped with a stainless steel, braided security lanyard inside the armored cord designed to handle up to 1,000 pounds of pull resistance - extremely resistant to stretching and breaking. ViaPath can customize the cord length to the specific requirements of Weld County, however, our standard phone is provided with an 18" cord. Built-in user -controlled volume "LOUD" button for ADA mandated volume control (user must have control of volume amplification AND volume must reset to normal with hang up to meet ADA requirements). Heavy duty 14 -gauge brushed stainless steel provides rugged vandal resistant telephone housing designed for inmate use Confidencer technology, built into every dial, filters out background noise at the user's location, allowing better sound to the called party. All -in -one electronic dial features modular incoming line and handset connections for quick maintenance. Carbon (HS) and DuraCleare (DURA) Handsets have separate 4 -pin connections. Heavy chrome metal keypad bezel, buttons, and hook -switch lever withstand abuse and vandalism Armored handset cord is equipped with a steel lanyard (1000# pull strength) and secured with a 14 -gauge retainer bracket for maximum vandal resistance (ViaPath can customize the cord length to the specific requirements of Weld County, however, the standard phone is issued with an 18" cord.) Handset has sealed transmitter and receiver caps, suitable for heavy use and abuse locations Pin -in -head security screws minimize tampering Hearing aid compatible and FCC registered US: 1DATE05BITC-254, IC: 3267A-ITC254 ViaPath TTY/TDD Telephone ViaPath's proposed inmate telephone system is designed for use by the hearing impaired. ViaPath will provide TDD/TTY devices based on the needs of each facility, as determined by Weld County. The standard unit provided by ViaPath is portable and can be used with any 2023 ViaPath Technologies Weld County Colorado RFP #62300133 1216 inmate telephone station. It has an easy -touch keyboard with a bright, tilted 24 -character display. Turbo Code provides "real-time" conversations with other Turbo Code TDD units. Auto ID informs the called party that the caller is using a TDD. ViaPath proposes the portable Ultratec (Model: Superprint 4425) vandal resistant TDD. Features include: 3 selectable print sizes Turbo Code® and Auto IDT. • E -Turbo for simplified relay calling • Date/time printed at beginning of each call • Baudot code (45.5/50 baud rate) • Sticky key feature (for single-handed typing) • Built-in ring flasher • TTY AnnouncerTs tells hearing callers a TTY is being used Direct connect to standard telephone lines Wintel 7005SS Stainless Steel Visitation Telephone ViaPath Inmate Telephone - Visitation w/ PIN Control Used as a visitation phone in facilities that require a PIN number to be entered before connection to the visitor can be made. Built-in user -controlled volume "LOUD" button for ADA mandated volume control (user must have control of volume amplification AND volume must reset to normal with hang up to meet ADA requirements). • Brushed stainless steel provides rugged vandal resistant telephone housing designed for inmate use. • Confidencer technology, built into every dial, filters out background noise at the user's location, allowing better sound to the called party. • All -in -one electronic dial features modular incoming line and handset connections for quick maintenance. Carbon (HS) and DuraClear (DURA) Handsets have separate 4 -pin connections. • Heavy chrome metal keypad bezel, buttons, and hook -switch lever withstand abuse and vandalism. Armored handset cord is equipped with a steel lanyard (10005 pull strength) and secured with a 14 -gauge retainer bracket for maximum vandal resistance. Handset has sealed transmitter and receiver caps, suitable for heavy use and abuse locations. Pin -in -head security screws minimize tampering. • Hearing aid compatible and FCC registered • US: 1 DATE05BITC-254, IC: 3267A-ITC254 2023 ViaPath Technologies Weld County Colorado RFP #B2300133 1217 ViaPath Telephone for Visitation Station 7429VST Inmate Visitation Phone Faceplate: High Security, 14 Gauge, Stainless Steel Faceplate Dimensions: 5"H x 5" W Housing: 14 Gauge CRS Powder Coat Painted Black Box Size: 5"H x 5" We 3" D Connections: Screw Terminal Handset: Vandal Resistant Armored Cord with Steel Lanyard and Heavy 14 Gauge Steel Retainer Mounting: Mounts directly to wall surface Note that if PIN entry is required by inmate for visitation sessions, standard 7005SS can be used on the inmate side. Standard Cordless Phones* ViaPath can provide portable, cordless telephones such as, or like, the Panasonic's KX-TGD530M digital cordless telephone pictured here. This phone uses 1.9 GHz digital technology that gives inmates a cleaner sound and longer range than older 900 MHz models. To ensure privacy, DECT 6.0 technology offers better security against eavesdropping, greatly decreasing the chances of your conversations being intercepted. The handset features an illuminated keypad and 1.6" LCD display screen for easy dialing in dimly lit areas. Its keys are more than double the size of those on regular cordless handsets. No caller ID or call log storage is provided with the model provided for secure inmate communication. Portable Phone Cart ViaPath's portable, cart -mounted inmate phones. These phones are connected to the call -processor and can be of varied heights to easily allow a handset to be passed through the security doors in segregation areas. The cart -mounted phones can be configured so that the handset fits through a standard cell food slot. The phones can also be fitted with a covering that locks over the touch-tone pad. This covering will allow corrections personnel to lock the keypad once the initial call has been placed. The equipment and services provided with ViaPath's ITS and are in full compliance with all applicable standards and regulations, including FCC, Public Utility Commission, and the Americans with Disabilities Act. Due to rapid evolution of telephone equipment ViaPath reserves the right to provide newer models. 2023 ViaPath Technologies Weld County Colorado RFP #B2300133 I 218 Video Visitation System Hardware Descriptive Literature Wall -Mounted Inmate WS Stations The ViaPath inspire tablet uses Near Field Communication (NFC) which creates a link between the tablet and the wall mounted tablet station. The NFC link allows for the inmate to conduct Video Visitation sessions at Weld County facilities. With the tablet NFC, inmates must place the ViaPath tablet in the wall mounted docking station for the video visitation session to be enabled. Inmate WS Tablets Our tablet device uses a "clear view" body (front, back, and all sides) to help prevent contraband from being hidden in the device. The tablet includes a clear shock absorption padding on the front, back, and corners to assist in damage prevention. Additionally, our device is protected from inmate access to the inside of the case via our specialty security screws which require a custom tool to remove. ViaPath wireless tablets are "flat" form factor offering an 8" multi -touch screen matrix with an LED backlight. Our wireless tablets are custom-built by ViaPath with a secure operating system, offering vastly superior security over product offerings based on stock "off -the -shelf tablets. Tablet Specifications OS: Proprietary ViaPath OS built on Android CPU: RK3368 Octa-Core 1.5 GHz Display Resolution: 1280 x 800 pixels 8" capacitive multi -touch screen RAM: 2GB DDR3 Flash Memory: 32GB eMMC Flash Battery: 8000mAh, 3.7V rechargeable Li -Polymer Playback hours: Approximately 8 hours Camera: 5.0 MP auto -focus front -facing camera • Wi-Fi: 802.11 a/b/g/n/ac, dual band 2.4/5GHz • Audio: 3.5mm Headphone jack • I/O Interface: USB-C port; On/off button; Volume +/- button; NFC; DC In • Charging: AC: 100-240V, 50/60Hz; DC: 5V/2A • Integrated Functions: FM radio; RFID • US FCC #: 2AAGE5081 G • Volume Controls: Adjustable via physical buttons on the side of the tablet • Headphones: HD earbud/mic combo • Audio Formats: AAC, AMR, APE, FLAC, MP2, MP3, OGG, and WAV • Video Formats: 3GP, AVI, MOV, MP4, MKV, FLV • Image Formats: JPG, BMP, PNG • Screen Orientation: Screen orientation changes with the position of the device, vertical or horizontal • Tablet Identification: Each tablet has a unique serial number, easily readable, protected under the clear case. In addition, the serial number, inmate identification, housing unit or other information could be displayed on the tablet screen ViaPath Tablet. Front and Back 2023 ViaPath Technologies Weld County Colorado RFP #62300133 1219 Visitor VVS Kiosk Station ViaPath offers Weld County our state-of-the-art Flex WS Visitor Kiosk. The ViaPath Flex WS kiosk offers a rugged kiosk that has a touch screen within a steel enclosure. The Flex kiosk features a rugged, impact resistant design that is resistant to liquids and tampering. The 15" touch screen is protected by chemically strengthened bonded glass, making it an impact resistant class covering. Users have no access to the internet or other restricted information and systems. Kiosk Specifications • Enclosure: Custom stainless -steel external housing • OS: Proprietary ViaPath OS built on Android • CPU: Rockchip RK3368 Octa Core 1.5GHz • Display Resolution: 1920 x 1080 • RAM: 2 GB DDR3 • Flash Memory: 32GB EMMC Flash • Touchscreen: 15" TFT/Capacitive multipoint • Camera: 8.0 megapixel • Audio: 3.5mm Audio jack; 1 x 1W Speaker; Single handset with 24 -inch hardened cable Ethernet: POE 802.3at, 10 /100/1000 • FCC#: 2AAGE156TEL6256 ViaPath Flex Kiosk with Handset • Audio Formats: AAC, AMR, APE, FLAC, MP2, MP3, OGG, and WAV • Video Formats: 3GP, AVI, MOV, MP4, MKV, FLV • Image Formats: JPG, BMP, PNG Inspire® Tablet Program Hardware Descriptive Literature Our wireless tablet has rugged external housing and was drop -tested to meet military -grade 810G (MIL -STD -810G) standards. Our tablet device uses a "clear view" body (front, back, and all sides) to help prevent contraband from being hidden in the device. The tablet includes a clear shock absorption padding on the front, back, and corners to assist in damage prevention. Additionally, our device is protected from inmate access to the inside of the case via our specialty security screws, which require a custom tool to remove. ViaPath builds our wireless tablets from the ground up, blending our custom-built OS with durable hardware to ensure only ViaPath software functions on the hardware and vice versa. The secure operating system delivers superior security over products based on off -the -shelf components. The Inspire tablet's 8" screen is more than 30% larger than the competitor's 7" screen. 2023 ViaPath Technologies Weld County Colorado RFP #62300133 1220 Tablet Specifications: OS: Proprietary OS built on Android v10 CPU: RK3368 Octa-Core 1.5 GHz Display Resolution: 1280 x 800 pixels 8" capacitive multi -touch screen RAM: 2GB DDR3 Flash Memory: 32GB eMMC Flash Battery: 3.7V rechargeable Li -Ion Playback hours: Approximately 8 hours Camera: 5.0 MP auto -focus front -facing camera Wi-Fi: 802.11 a/b/g/n/ac, dual band 2.4/5GHz Charging: AC: 100-240V, 50/60Hz; DC: 5V/2A Headphone Jacks and dual 1W ViaPath Tab/et, Front • Audio: 2 x 3.5mm TRRS Head P and Back speakers • I/O Interface: USB-C port; On/off button; Volume +/- button; NFC; DC In • Integrated Functions: FM radio; RFID • US FCC #: 2AAGE5081 G • Headphones: High visibility yellow 42" HD earbud/mic combo. • Audio Formats: MC, AMR, APE, FLAC, MP2, MP3, OGG, and WAV • Video Formats: 3GP, AVI, MOV, MP4, MKV, FLV • Image Formats: JPG, BMP, PNG • Screen Orientation: Screen orientation changes with the position of the device, vertical or horizontal. • Tablet Identification: Each tablet has a unique serial number and is easily readable and protected under the clear case. Key Hardware Features: ViaPath is dedicated to providing Weld County and others the highest -quality, custom-built, hardened tablet in the market Key hardware features of the ViaPath Inspire tablet include: • 8 -inch 1280 X 800 pixels IPS touchscreen. • Extended life battery — 7+ hours of screen time from a single charge reduces time spent managing charging cycles. • Enhanced chipset — Faster processing speeds, increased memory, and improved wireless capabilities combine to ensure fast, smooth delivery of services. Inspire Tablet Charging Providing charging solutions is vital to the success of our wireless tablet deployments. ViaPath offers multiple charging options which are custom designed for the corrections market and provide a secure and convenient way to keep the devices powered. Mobile Charging Cabinets ViaPath will provide Weld County with our mobile charging cabinets. These provide a safe and efficient method of charging and storing tablets while adding the convenience of easily moving them to different areas of the facility. The enclosures are custom designed for the corrections market — reducing hard edges, eliminating exposed hinges, and increasing steel strength. 2023 ViaPath Technologies Weld County Colorado RFP #B2300133 1221 Mobile Charging Cabinet Specifications: Dimensions: 25"W x 15"D x 46"H Charges as many as 40 devices simultaneously. Earth Leakage Circuit Breaker (ELCB) protects against electric shock. Keys for the front lock and a security triangle key for access to control panel. Charging trays On/off button and LED charge indicators. All -steel construction with curved edges for safety. Locking wheels with 360 -degree swivel. Integrated cooling fans for airflow. Plug -and -Play functionality: Can be plugged in to an existing 110-120V wall outlet. Facility staff can control access using the locking Mobile Charging Cabinet front door or by rolling the cart out of the housing unit. The front door can be removed for unrestricted access to charging. All -steel chassis. Plastic charging trays are secured with security screws. Custom designed for the corrections market — reducing hard edges, eliminating exposed hinges, and increased steel strength compared to "off -the -shelf" solutions. Charging Cabinet Enclosures — 9 and 15 Port Another option for charging the Inspire tablet is our lockable charging cabinet enclosures which will provide both wireless charging and storage of the Inspire tablets. Tablet charging cabinets are secured to walls and inmates cannot remove them. The charging cabinet has two optional capacities, nine and fifteen tablets. The enclosures are custom designed for the corrections market — reducing hard edges, eliminating exposed hinges, and increasing strength of the steel. The compact design minimizes the space required to keep devices charged and running. 2023 ViaPath Technologies Weld County Colorado RFP #62300133 1222 Key Account Team Resumes Silvio Tassotti, Associate Vice President of Business Development Telephone: 941-726-0051 I Email: silvio.tassotti@viapath.com I Office Location: Bradenton, FL Qualifications Job Title Responsibilities Silvio is performance -driven with a background in sales, strategic thinking, and problem -solving with 9 years in the corrections industry. Focus and experience in leading individuals as well as sales teams in highly competitive environments. His attention to detail aided in developing policies and procedures that created an exciting and successful work environment. ViaPath, Associate Vice President of Business Development (2022 — present) Account Executive — Business Development (2016-2022) Payment Services Account Executive — Business Development (2014-2016) Responsible for new business development within ViaPath portfolio of inmate technologies and services David Henion, VP, Capture Management Telephone: 404-775-7010 I Email: David.Henion@viapath.com I Office: Atlanta, GA Qualifications Job Title Responsibilities David Henion has been involved in the corrections industry since 2008 and has extensive experience across all product lines with expertise in video visitation and visitation management systems. Skilled at presenting and educating prospects on market conditions, features, benefits, and future product trends within the industry. Areas of Expertise • Relationship Management • Business Development • Video Visitation System Management • Team Management Vice President — Capture Management (2021 -present) Vice President — Business Development (2014-2021) 2023 ViaPath Technologies As VP of Capture Management, Dave Henion manages a team of sales professionals specializing in obtaining new business accounts in the DOC and major county markets. In addition, he is the lead product specialist for Video Visitation and supports the large account and DOC market as a featured speaker and presenter. • Manages a team of sales professionals focused on new business in key/major accounts across the United States. Weld County Colorado RFP #82300133 1223 Created a new team to expand business in DOC/major accounts across the US with key wins at Florida DOC, New Hampshire DOC, Hillsborough County, FL, and Core Civic (formerly CCA). Dave manages the sales training and product knowledge content to assist in continuing the education efforts of team members. Leads sales presentation efforts and coordinates speakers, content, and deliverables for all large accounts. Taylor Mikesell, Account Manager Telephone: 208-403-5150 I Email: taylor.mikesell@viapath.com I Office: Blackfoot, ID Qualifications Job Title Responsibilities Taylor has 9 years of experience in the telecommunications and correctional industries. He provides support and account management for correctional and detention facilities in the Western Region. He has supported technology installations since 2013. ViaPath Technologies, Account Manager (2013 — Present) In-depth experience and expertise in customer service and account management of multiple facilities in four states Idaho, Montana, Wyoming & Colorado. Steve Rosburg, Field Service Manager Telephone: 719-429-1693 I Email: Steve Rosburg@viapath.com I Office: Woodland Park, CO Qualifications/ Responsibilities Job Title Experience 2023 ViaPath Technologies Manage a team of employees for Colorado Department of Corrections (DCOC), Colorado Department of Youth Corrections (CDYC) and other county correctional facilities. Steve oversees the daily operations, installation, and maintenance of telephony, tablet, and video functions, (hardware, software, and network) across the state of Colorado per ViaPath contractual obligations. Security briefing to employees both for information technology security, and physical security for on -site personnel. Facilitates communications with customer providing reports, installation progress, and administration tasks. Field Service Manager — ViaPath Technologies (2017 — Present) Supported inmate telephone system services for the Florida Department of Corrections and Florida County accounts through successive prime contracts held by MCI / WorldCom / Verizon / GTL. Directly managed maintenance and services for the FL DOC contract, including telecommunications, recording system for inmate calls, Florida's TIPS hotline and site -specific needs Provided direct technical assistance to Florida Inspector General's Office to support investigations. Weld County Colorado RFP #62300133 1224 • Managed all groups providing telecommunications services for Florida contracts, including installation teams, technical support help desk, warehousing, training and data entry. Jorgen Fischer, PMO Manager Phone: 954-646-0065 I Email: jorgen.fischer@viapath.com I Office: West Palm Beach, FL Qualifications Job Title Responsibilities Jorgen Fischer is an accomplished management professional, he's honed in on how to execute collaborative leadership skills like negotiation, evaluation, and agility to align with his customer's strategic vision and consequently moving their teams forward to a successful outcome. With twenty-five years of wireless telecommunication experience combined with thirteen years of procurement and project management skills. He possesses a wide range of management skills relating to the construction, engineering, operations, and maintenance of wireless networks. He is a creative, dynamic, team -spirited and results driven professional who establishes clear communications and builds strong relationships therefore achieving successful results for complex projects. Jorgen relies on agenda setting and network building, by aggressively seek information, skillfully asking questions, and seek out programs and projects that can help accomplish multiple objectives PMO Program Manager — ViaPath Technologies (2016 — Present) • Manages multiple projects from conception through completion. Leads projects that involve the successful management of teams responsible for the analysis, design, integration, testing, documentation, and implementation of ViaPath systems. • Conducts kick-off calls with internal stakeholders to obtain and disseminate necessary information for project implementation; provides meeting minutes; drive all defined action items. • Assesses overall project timeline based on all relevant variables and determine target dates for achieving critical milestones. Performs day -today management of overall installation activity operations, possibly involving multiple projects and groups of personnel at multiple locations. • Directs the management of moderate and large sized project budgets, including expenditures for consultants and vendors, ensuring that ViaPath meets all project cost and schedule objectives. 2023 ViaPath Technologies Weld County Colorado RFP #82300133 1225 Lori Floyd, Supervisor- Training Solutions-PMO Telephone: 817-491-5188 I Email: lori.floyd@viapath.com I Office Location: Mobile, AL Qualifications Job Title Responsibilities Lori Floyd is an experienced software professional with over 20 years of experience in customer service, training, software configuration and support, and employee development and supervision PMO Technical Trainer, ViaPath Technologies (2007 to Present) • Schedule training with client contacts for approved users. • Review and plan accordingly based on user access and training environment. • Conduct classroom training for client's ViaPath technology products. Including but not limited to: ITS, Tablets, Visitation, VRS, Payment Services. • Conduct webinar training, record training, provide materials, and schedule individual training. • Assist with training during system go live when requested for tablets and video visitation. • Work closely with other ViaPath department teams related to production, service, implementation. • Provide follow-up reports on completed training. • Provide end user training via remote access software and telephone on how to complete daily tasks, resolve issues, and learn features and functions of ViaPath's product line Dedicated System Administrator/Technician For this contract ViaPath will provide the Weld County with a full-time System Administrator/Technician (SAT) supplemented with a part time 24 hour per week technician, at No Cost to the County, to assist with various tasks related to the communications systems and maintenance on all equipment offered ViaPath. Minimum/General Experience: The System Administrator/Technician provided by ViaPath will have a working knowledge of Microsoft Excel, Access, and Word. They will also have a basic knowledge of TELCO network, electronic circuits, wiring standards, and maintenance of various telephony products. Customer service experience is required. This position's duties include those of both System Administrator and Service Technician. The person in this position responds to the specific requests of assigned administrative manager of the Sheriffs Office and Probation Department facilities, including but not limited to: ViaPath system training support for facility staff, general maintenance, administration, Debit System Administration, Report generation, Help Desk, Trouble Report management, tracking and resolution, Dispatch of the field service technician for emergencies. 2023 ViaPath Technologies Weld County Colorado RFP #B2300133 1226 BAFO Pricing Offer Summary At ViaPath, our mission is to create impactful connections, supplement rehabilitative services, increase security for facilities, and provide industry -leading service for County staff, all at an affordable price for friends, families, and inmates. We provide inmates with the ability to stay engaged with their support networks by making meaningful connections through our products and services. As demonstrated throughout our proposal, ViaPath fully understands and meets the implementation requirements, service requirements, and overall operational goals that Weld County is seeking. This best and final offer provides Weld County with enhanced inmate technologies, a full-time on -site administrator and 24 -hour -a -week technician, and a full suite of investigative tools. Pricing Features ViaPath provides an aggressive and fair offer that best fits the needs of the County and the community. All the following benefits are provided to Weld County at No Cost and are included: Dedicated Onsite Administrator, supplemented with a 24 hours per week technician Law Library License Subscription with the County's preferred provider OverDrive Digital Library with over two million media files Voicemail at a reduced rate for Friends and Family with 100% commission to County Industry leading Educational Content and LMS provided at no Cost to the Facility or Inmates, with no cost access after release for up to 1 year Enhanced investigative and analytic tools including ViaPath Data IQ Two free 5 -minute calls per week ViaPath's Self -Release (bail) service, accepting payments through multiple channels Inmate Telephone System Remote Video Visitation Inmate Messaging Friends & Family Messaging Voicemail Message Rates & Commissions $0.20 per min' $0.20 per min $0.50 per Message $0.50 per message $0.50 per message 1 International calls will also include the applicable call termination rate for the destination country as published on ViaPath's website, which may be updated every 3 months in accordance with the FCC Order 2023 ViaPath Technologies BAFO - Weld County Colorado RFP #B2300133 11 Communications Solutions Inmate Telephone Service (ITS) - JMS Interface for Inmate Information/PIN Transfer Investigative Solutions Initial Voice IQ - Voice Biometrics — Initial Voice Biometrics Continuous Voice IQ — Voice Biometrics Call IQ Basic & Advanced - Keyword Search / Transcription Called Party IQ — Inmate -to -Inmate Communication Detection ViaPath Data IQ Advanced Investigative Data Analysis Inmate Services Remote Video Visitation Tablets — Inmate to Tablet Ratio 1:1 - Law Library License & Access - Education with LMS & CMS 0 650 courses and training programs .20,000+ of learning resources 0 2,000+ eLearning - Religious Programs - E -Books / OverDrive Document & Facility Info (Inmate handbooks, announcements, etc.) - Facility Notices & Messaging - PREA/Crime Tips Account Info Contacts Photo Gallery App - ViaPath Help Dictionary - Calculator 2023 ViaPath Technologies BAFO - Weld County Colorado RFP #B2300133 12 Countertop Terminal Enterprise Management Solutions Dedicated Onsite Technician, with supplemental 24 hrs. per week Technician Taxes and Fees on Inmate Phone Calls ViaPath will charge the calling rates approved by the County. Federal, state, and local taxes apply to all telecommunications services. Taxes on collect calls are assessed by the local exchange carrier or billing agent that bills the call recipient for the collect call. Taxes on prepaid calls such as, Advance Pay, PIN Debit or Prepaid Cards, are assessed and collected by ViaPath and remitted to the taxing authority. Tax calculations are based upon the mandated tax rate in effect at the time of call and vary by call origination and destination. Tax collections are rendered to the appropriate taxing entity and are never retained in whole or in part by ViaPath. Other FCC Approved Fees FCC Approved Deposit/Billing Fees Certified Check Mailed to ViaPath Money Order Mailed to ViaPath IVR/Web/Auto Reload/Kiosk Live Operator AdvancePay OneCall Third Party Financial Transaction Fees2 Federal & State Assessed Fees $0.00 $0.00 $3.00 $5.95 $3.00 Exact Fee Charged by Third Party (varies by third party) Federal Universal Service Fund (FUSF)3 Per FCC State Universal Service Fund (SUSF)4 Per SUSF 2 Charged by third parties including, but not limited to, MoneyGram, Western Union, credit card processing, and transfers from commissary accounts. Fees do not include any markup by ViaPath. Third party financial transaction fees maybe in addition to other fees as applicable to the transaction choice. 3 Federal Universal Service Fund percentages change as prescribed by the FCC. ViaPath passes -through FUSF fees based on the prescribed percentage of interstate calling. The fee is applied to each interstate call made by the Customer and remits the amount to the applicable government agency. 4 State Universal Service Fund percentages change as prescribed by each state authority. ViaPath passes -through SUSF fees based on the prescribed percentage and intrastate calling. The is applied to each intrastate call made by the Customer and remits the amount to the applicable govemment agency. 2023 ViaPath Technologies BAFO - Weld County Colorado RFP #B2300133 13 AGREEMENT FOR PROFESSIONAL SERVICES FOR INMATE COMMUNICATION SERVICES (BID #B2300133) - VIAPATH TECHNOLOGIES (CONSENT AGENDA) APP VED AS TO SUBS N W Undersheriff, Donnie Patch APPROVED AS TO FORM: County Attorney Contract Form Entity Information Entity Name * GLOBAL TEL LINK Entity ID* @00025263 O New Entity? Contract Name* Contract ID VIAPATH TECHNOLOGIES INMATE COMMUNICATIONS 7573 CONTRACT Contract Status CTB REVIEW Contract Lead * MKNEE Contract Lead Email mknee@weldgov.com; skohlgraf@weldgov.com Parent Contract ID Requires Board Approval YES Department Project # Contract Description * 2024-2026 VIAPATH TECHNOLOGY CONTRACT FOR INMATE COMMUNICATION SERVICES. RENEWABLE FOR UP TO 2 YEARS (ONE YR EXTENSIONS EACH) Contract Description 2 Contract Type AGREEMENT Amount* $0.00 Renewable* YES Automatic Renewal Grant IGA Department SHERIFF Department Email CM-Sheriff@weldgov.com Department Head Email CM-Sheriff- DeptHead@weldgov.com County Attorney GENERAL COUNTY ATTORNEY EMAIL County Attorney Email CM- COUNTYATTORNEY@WEL EY@WEL DGOV.COM If this is a renewal enter previous Contract ID If this is part of a MSA enter MSA Contract ID Requested BOCC Agenda Due Date Date* 11/04/2023 11/08/2023 Will a work session with BOCC be required?* NO Does Contract require Purchasing Dept. to be included? Note: the Previous Contract Number and Master Services Agreement Number should be left blank if those contracts are not in OnBase Contract Dates Effective Date Termination Notice Period Contact Information Review Date * 10/01/2026 Renewal Date * 12/31/2026 Committed Delivery Date Expiration Date Contact Info Contact Name Contact Type Contact Email Contact Phone 1 Contact Phone 2 Purchasing Purchasing Approver Purchasing Approved Date CONSENT 12/13/2023 Approval Process Department Head Finance Approver Legal Counsel DONNIE PATCH CONSENT CONSENT DH Approved Date Finance Approved Date Legal Counsel Approved Date 12/13/2023 12/13/2023 12/13/2023 Final Approval BOCC Approved Tyler Ref # AG 112223 BOCC Signed Date Originator SKOHLGRAF BOCC Agenda Date 11/22/2023 2023 Inmate Communication Services Vendor Recommendation To: Board of County Commissioners From: Sgt. Jarrod Bean Date: October 2"d, 2023 A recent RFP was sent out for a variety of services for the North Jail Complex and SW substation. These services include inmate phones, inmate visiting, inmate tablets, law library and on-line credit card bonding. Through an amendment, it also included phone services for Community Corrections and Alternative Sentencing. This is a revenue generating contract for the County. 4 vendors submitted bids, as well as best and final offers. Each Vendor was scored based on call, visiting, tablet rating, fees and commission availability, service and support requirements, investigative features, customer service and qualifications. The results of the Committee Evaluation show Viapath as the overall best value for these services. (Figure A.) Therefore, the Detentions Division is recommending the awarding of the contract to Viapath Technologies. Sgt. Jarrod Bean Figure A. Vendor Commission Availability Service Requirements 16 Investigative Features 27 Customer Service Qualifications Totals ICS 19.5 13.25 13.5 89.25 Viapath Secures 18.5 27.25 19.5 11.5 13.75 90.5 13.25 28.75 14.5 14.25 90.25 Smart Communications 14.75 13.25 17.25 13.25 66.5 Southwest Substation 4209 wCR 241/2 Longmont, Colorado 80504 (720) 652-2415 Fax(720)652-4217 Headquarters 1950 0 Street Greeley, Colorado 80631 (970)356-4015 Fax(970)304-6467 Toll Free (800)436-9276 www.weldsheriff.com mn Southeast Substation 2950 9'h Street Fort Lupton, Colorado 80621 (303) 857-2465 Fax (303) 637-2422 7AL3 -2(95iS JS0041 WELD COUNTY PURCHASING 1301 N. 17th Avenue, Greeley, CO 80631 reverethSiweldaov.com caeisert(ciweldaov.com Phone: 970-400-4222 or 4223 DATE OF BID: SEPTEMBER 8, 2023 REQUEST FOR: INMATE COMMUNICATION SERVICES DEPARTMENT: SHERIFF OFFICE & JUSTICE SERVICES DEPARTMENT BID NO: B2300133 PRESENT DATE: SEPTEMBER 18, 2023 APPROVAL DATE: OCTOBER 2, 2023 VENDOR INMATE CALLING SOLUTIONS, LLC 2200 DANBURY STREET SAN ANTONIO, TX 78217 GLOBAL TEL*LINK CORPORATION D/B/A VIAPATH TECHNOLOGIES 3120 FAIRVIEW PARK DRIVE, SUITE 300 FALLS CHURCH, VA 22042 SECURUS TECHNOLOGIES, LLC 4000 INTERNATIONAL PARKWAY CARROLLTON, TX 75007 SMART COMMUNICATIONS 10491 72ND STREET SEMINOLE, FL 33777 THE SHERIFF'S OFFICE IS REVIEWING THE BIDS. 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