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Home My WebLink About20242482.tiff BOARD OF COUNTY COMMISSIONERS PASS AROUND REVIEW PASS-AROUND TITLE:CyraCom International,Inc.Amendment#1 to the Professional Services Agreement for Language Interpretation DEPARTMENT: Human Services DATE:June 30,2025 PERSON REQUESTING: Jamie Ulrich,Director,Human Services Brief description of the problem/issue:Since 2019 the Department of Human Services(DHS)has contracted with CyraCom International, Inc., formerly CyraCom International, Inc. dba Voiance Language Services,LLC,to provide Language Interpretation Services to clients in Weld County. On September 18,2024, an updated Professional Services Agreement was executed for Language Interpretation Services,known to the Board as Tyler#2024-2482. The Department is now requesting approval of Amendment#1 to the Professional Services Agreement for Language Interpretation to extend the term through August 31,2026,and amend Exhibit A,Scope of Service and Exhibit B,Rate Schedule to add Telehealth Video Remote Interpretation(VRI). By adding VRI,this will allow an American Sign Language(ASL)interpreter to join viaeo telehealth sessions between the client and Weld County. What options exist for the Board? • Approval of Amendment#1 to the Professional Services Agreement for Language Interpretation with CyraCom International,Inc. • Deny approval of Amendment#1 to the Professional Services Agreement for Language Interpretation with CyraCom International,Inc. Consequences: Weld County will not have a current Professional Services Agreement with CyraCom International,Inc for language Interpretation services. Impacts: Weld County will not have a vendor who can provide crucial language interpretation services. Costs(Current Fiscal Year/Ongoing or Subsequent Fiscal Years): • Total Cost as outlined in Exhibit B,Rate Schedule. • Funded through different Divisions with the Department of Human Services. Pass-Around Memorandum;June 30,2025—CMS ID 9696 C.On ak ec onba6e(Dtis) ZOZ4-744-SZ -7/Z$l25 �/2S/25 N2009,la Recommendation: • Approval of Amendment#1 to the Professional Services Agreement for Language Interpretation and authorize the Chair to sign. Support Recommendation Schedule Place on BOCC Agenda Work Session Other/Comments: Perry L.Buck Scott K.James Jason S.Maxey Lynette Peppier dI9 Kevin D.Ross °id if) •IlL Pass-Around Memorandum;June 30,2025—CMS ID 9696 ,a I AGREEMENT AMENDMENT BETWEEN WELD COUNTY r'I AND CYRACOM INTERNATIONAL,INC. This Agreement Amendment made and entered into relay of July 2025 by and between the Board of Weld County Commissioners,on behalf of the Weld County Department of Human Services,hereinafter referred to as the"Department",and CyraCom International,Inc.,hereinafter referred to as the"Contractor". WHEREAS the parties entered into an Agreement for Language Interpretation,(the "Original Agreement")identified by the Weld County Clerk to the Board of County Commissioners as document No.2024-2482,approved on September 18,2024. WHEREAS the parties hereby agree to amend the term of the Original Agreement in accordance with the terms of the Original Agreement and any previously adopted amendment,which is incorporated by reference herein,as well as the terms provided herein. NOW THEREFORE,in consideration of the premises,the parties hereto covenant and agree as follows: The Original Agreement will end on August 31,2025. • This Amendment,together with the Original Agreement,constitutes the entire understanding between the parties. The following additional changes are hereby made to the current Agreement as of June 1,2025: 1. Paragraph 3.—Term a. 3.Term.The term of this Agreement shall be from June 1,2025,through August 31,2026,or Contractor's completion of the responsibilities described in Exhibit A. This Agreement may be extended annually upon written agreement of both parties. 2. Exhibit A,Scope of Services,is hereby amended as attached 3. Exhibit B,Rate Schedule,is hereby amended as attached. • All other terms and conditions of the Original Agreement remain unchanged. IN WITNESS WHEREOF,the parties hereto have duly executed the Agreement as of the day,month,and year first above written. COUNTY: ATTEST: drAdvtd W.�'�; BOARD OF COUNTY COMMISSIONERS Clerk to the Board WELD COUNTY,COLORADO BY:t1li&,A II ,,,,,N:-.444.434-kh Deputy Clerk to the:f•ar• '"' '-rry �:uck,Chair t � .0. JUL 2 8 2025 am 1),,--„, till t. Kk `*+- NTRACTOR: ,,,, ci,A . "' yraCom International,Inc. 2650 East Elvira Road,Suite 132 Tucson,Arizona 85756 Joe-s,.f.or rica- By.Joe Samoszenko(Ju122,202517:24 CDT) Date: 07/22/2025 2dV- Z4gL EXHIBIT A SCOPE OF SERVICES I. Overview Contractor shall provide 24(twenty-four)hour,7(seven)days a week,365 days per year language interpretation and translation services to the authorized users of the County.These services will be provided in multiple formats,to include phone,video,and in-person/on-site. II.Requirements The following requirements shall apply to all services: 1. Contractor must be HIPAA compliant at all times. 2. Contractor shall be in complete compliance with all applicable regulations governed by the Consumer Financial Protection Bureau. 3. Contractor shall meet with appropriate personnel from the County(either in person or electronically)to establish direct phone numbers for services.These phone numbers may be separated according to the specific divisions within the County. 4. Prior to implementation,Contractor shall confirm the number setup with appropriate personnel from the County.If the establishment of the phone numbers needs adjustment to properly meet the needs of the County, Contractor shall work to meet the needs anytime throughout the duration of the agreement. 5. Telephone services shall not require additional equipment other than the use of a standard landline phone and/or a cell phone. 6. All services shall be free from any disruptive background noise, 7. Contractor shall maintain or reduce call connection time averages in compliance with industry standards. 8. Contractor shall provide a monthly report of average time,minimum time,and maximum time that calls were in queue for all divisions of the County. 9. Contractor shall provide a monthly report of average length of time required to process calls,as well as the minimum and maximum length of time required to process calls. 10.Contractor shall retain accurate call logs,which contain the following information,at a minimum.These call log records shall be accessible either on demand via an email request from the County,or available online.The details included in the call logs shall include: a. Call date. b. Call duration. c. Connection wait time. d. Division/account of the County which initiated the call. e. Language of service provided. f. Total cost of the call. All records shall be held for the duration of this contract,and for one year thereafter. 11.Contractor shall retain accurate logs of in-person services,which contain the following information at a minimum. These log records shall be accessible either on demand via an email request from the County,or available online. The details included in the logs shall include: a. In-person meeting date. b. In-person meeting duration. c. Division/account of the County which initiated the meeting. d. Language of service provided. e. Total cost of the meeting. All records shall be held for the duration of this contract,and for one year thereafter. III.Service Types County intends to contract for the following service types: 1. Phone Interpretation:Three-way calling between interpreter,an English- speaking County staff member,and the County's non-English speaking client. 2. Video Interpretation:Video chat that mirrors the details of phone interpretation with the added visual aspect.This service includes access to American Sign Language(ASL). 3. In-person Interpretation:Interpreter shall be on-site to meet with an English- speaking County staff member,and the County's non-English speaking client. 4. Telehealth Video Remote Interpretation("VRI"):Three-way telehealth solution that will allow a video interpreter to join a telehealth conference between patient and provider via an identified and supported telehealth platform. In conjunction with the requirements and service types listed above,Contractor agrees to provide all quality level of services as communicated in the Contractor's proposal included in Exhibit A—Scope of Services and Exhibit B— Rate Schedule,listed in the following pages. IV.On-site Interpretation Services Contractor shall provide on-site interpretation services in the languages specified below. Contractor shall provide such services only at the Weld County Department of Human(WCDHS)Services buildings.Either party may withhold approval of any facility location at that party's sole and absolute discretion. 1. Languages available: • Category I: Spanish. • Category II:Arabic,Russian,Korean,Vietnamese,Cantonese, Mandarin,Portuguese. • Category III:All other less common languages • Category IV:ASL. 2. Cancellation: a. County shall cancel any confirmed appointment no later than twenty- four(24)hours prior to the appointment. b. Any assignment not cancelled twenty-four(24)hours prior to the scheduled appointment time will be billed in full for the 2(two)hour minimum. 3. Transportation fees and/or reimbursement requirements: a. Out-of-pocket expenses and/or transportation costs are not included in this fee schedule and will be billed at cost,or at the current government mileage rate,whichever is the lesser amount. 4. Approved Venues: a. Contractor shall provide on-site interpretation services only at the WCDHS buildings. V.Telehealth Video Remove Interpretation(VRI): Contractor will provide services as specified below. 1. Client will have a separate telehealth account number in order to identify Telehealth Video Remove Interpretation(VRI)calls. 2. The process will be to log in to an online portal,select a language,provide an invitation link for the call,and the interpreter will join the session. 3. County must use Contractor's VRI services in conjunction with Contractor's telehealth services. 4. The languages included will be the same as Contractor's Video Remote Interpretation("VRI")languages offering. Additional platforms will be added and prioritized based on demand and released in future phases. 5. Supported platforms: Ava Vidyo VisuWell eVisit Amwell Microsoft Teams Mend Athena Telehealth Zoom Cisco WebEx Doxy.me Andor Health Epic Video* VSee *Clients who use EPIC Telehealth will be invoiced a minimum fee of$500.00 per quarter,where a quarter is defined as a period of three calendar months ending on March 31,June 30,September 30,or December 31.The quarterly fee will not be prorated.Each connection is$0.06(even if the connection is abandoned),which is applied to the$500 quarterly minimum.These fees do not apply to CyraCom FHIR integration or when using EPIC through the CyraCom Connect portal.Fees are based per Customer Identification Number(CID). 6. Scheduling: Example 1,Distinct Appointments: Contractor shall provide an on-site interpreter according to the following schedule: Language Spanish Date 18 April,2013 Time 10:30AM Expected 3 hours Duration Location 2650 E.Elvira,Tucson,Arizona Language Mandarin Date 19 April,2013 Time 10:30AM Expected 2.5 hours Duration Location 2650 E.Elvira,Tucson,Arizona Example 2,Recurring Appointments: Contractor shall provide an on-site interpreter according to the following schedule: Language Spanish Dates Every Wednesday and Friday Time 10:30AM Expected 3 hours per session Duration Location 2650 E.Elvira,Tucson,Arizona Example 3,Time-to-Time Appointments: County shall schedule on-site interpretation appointments from time to time as the need arises. County shall contact Client Services at 1-800-481-3289 and provide the start time of the appointment and the expected duration. Where County requests an interpreter at least 48-hours prior to the desired appointment,Contractor shall confirm or decline the request within 24-hours of the time that County made the request. Where County requests an interpreter less than 48-hours prior to the desired appointment,Contractor shall confirm or decline the request as soon as possible. EXHIBIT B RATE SCHEDULE I. Overview Contractor shall invoice the County based on the rates set forth in this contract, according to the specific services used.Contractor shall provide the County monthly invoices with associated call detail report statements within one week of the end of the month. II.Monthly Invoice Details Monthly invoices should include the following details: 1. Date of invoice. 2. Using division and phone number used(determined after working with the County to identify division specific numbers). 3. Date of individual calls,duration of calls,and the name of the County staff member. 4. Rate for each call. 5. Language provided. 6. Sum total for each invoice. III.Rates The County will only pay for the number of minutes used,no matter the format of service provided. 1. Telephonic Interpretation Service Rates:(As outlined under Pricing) • $0.72 per minute for Spanish interpretation. • $0.78 per minute for all other languages supporting 200+languages. Telephonic Interpretation services are available 24/7/365. 2. Video Remote Interpretation(VRI)Service Rates:(As outlined under Pricing) • $0.72 per minute for Spanish. • $0.78 per minute supporting 30 most common spoken languages. • $1.30 per minute for American Sign Language(ASL). Video Remote Interpretation services are available 24/7/365. 3. Additional Rates:(As outlined below under Pricing) • $10.00 monthly minimum service fee. • $0.05 per minute Third Party calling. • $0.50 per minute Live Operator assisted calls. 4. Telehealth does access a different path and therefore,will not be included in monthly/quarterly service levels.Price per Minute rates will match those rates County is currently being billed for under their VRI services. EXHIBIT B RATE SCHEDULE 5. On-site interpretation services • Vendor shall provide on-site interpretation Services in the languages specified below. Vendor shall provide such Services only at the Facilities. Either party may withhold approval of any Facility location at that party's sole and absolute discretion. Languages: All available Vendor languages Pricing and Fees*: • Charges for Face-to- Face Interpreting: Category I:Spanish $90.00 per hour 2 hour minimum Category II:Arabic,Russian,Korean,Vietnamese, $95.00 per hour Cantonese,Mandarin,Portuguese 2 hour minimum Category III:All other less common languages $110.00 per hour 2 hour minimum Category III:ASL $125.00 per hour 2 hour minimum In conjunction with the listed monthly invoice details and rates listed in Exhibit B,Rate Schedule,Contractor agrees to provide all quality level of services as communicated in the Contractor's proposal included in Exhibit A,Scope of Services. Contract POUT; Entity Information Entity Name* Entity ID* ❑New Entity? CYRACOM INTERNATIONAL INC @00049036 Contract Name* Contract ID Parent Contract ID CYRACOM INTERNATIONAL INC(AMENDMENT#1 TO 9696 20242482 THE PROFESSIONAL SERVICES AGREEMENT FOR LANGUAGE INTERPRETATION) Contract Lead* Requires Board Approval WLUNA YES Contract Status CTB REVIEW Contract Lead Email Department Project# wluna@weld.gov;cobbxxl k@weld.gov Contract Description* CYRACOM INTERNATIONAL INC.AMENDMENT#1 TO THE PSA FOR LANGUAGE INTERPRETATION)TO EXTEND TERM AND AMEND THE SCOPE AND RATE. TERM:SEPTEMBER 1,2025 THROUGH AUGUST 31,2026. Contract Description 2 PA WILL BE ROUTING WITH THIS ENTRY. ETA TO CTB:7/2/25 OR 7/8/25. Contract Type" Department Requested BOCC Agenda Due Date AMENDMENT HUMAN SERVICES Date* 07/05/2025 07/09/2025 Amount* Department Email $0.00 CM- Will a work session with BOCC be required?* HumanServices@weld.gov NO Renewable* NO Department Head Email Does Contract require Purchasing Dept.to be CM-HumanServices- included? Automatic Renewal DeptHead@weld.gov Grant County Attorney GENERAL COUNTY ATTORNEY EMAIL IGA County Attorney Email CM- COUNTYATTORNEY@WEL D.GOV If this is a renewal enter previous Contract ID If this is part of a MSA enter MSA Contract ID Note:the Previous Contract Number and Master Services Agreement Number should be left blank if those contracts are not in OnBase Contract Dates Effective Date Review Date* Renewal Date 06/30/2026 Termination Notice Period Committed Delivery Date Expiration Date* 08/31/2026 Contact Information Contact Info Contact Name Contact Type Contact Email Contact Phone 1 Contact Phone 2 Purchasing Purchasing Approver Purchasing Approved Date Approval Process Department Head Finance Approver Legal Counsel JAMIE ULRICH CHERYL PATTELLI BYRON HOWELL DH Approved Date Finance Approved Date Legal Counsel Approved Date 07/23/2025 07/24/2025 07/24/2025 Final Approval BOCC Approved Tyler Ref# AG 072825 BOCC Signed Date Originator WLUNA BOCC Agenda Date 07/28/2025 RESOLUTION RE: APPROVE AGREEMENT FOR PROFESSIONAL SERVICES FOR LANGUAGE TRANSLATION AND INTERPRETATION SERVICES AND AUTHORIZE CHAIR PRO-TEM TO SIGN—CYRACOM INTERNATIONAL,INC. WHEREAS,the Board of County Commissioners of Weld County,Colorado,pursuant to Colorado statute and the Weld County Home Rule Charter, is vested with the authority of administering the affairs of Weld County,Colorado,and WHEREAS,the Board has been presented with an Agreement for Professional Services for Language Translation and Interpretation Services between the County of Weld, State of Colorado,by and through the Board of County Commissioners of Weld County,on behalf of the Department of Human Services,and CyraCom International,Inc.,commencing September 1, 2024,and ending August 31,2025,with further terms and conditions being as stated in said agreement,and WHEREAS,after review,the Board deems it advisable to approve said agreement,a copy of which is attached hereto and incorporated herein by reference. NOW,THEREFORE, BE IT RESOLVED by the Board of County Commissioners of Weld County,Colorado,that the Agreement for Professional Services for Language Translation and Interpretation Services between the County of Weld,State of Colorado,by and through the Board of County Commissioners of Weld County,on behalf of the Department of Human Services, and CyraCom International,Inc.,be,and hereby is,approved. BE IT FURTHER RESOLVED by the Board that the Chair Pro-Tern be,and hereby is, authorized to sign said agreement. The above and foregoing Resolution was,on motion duly made and seconded,adopted by the following vote on the 18th day of September,A.D.,2024,nunc pro tunc September 1,2024. BOARD OF COUNTY COMMISSIONERS WELD COUNTY,COLORADO ATTEST: j ;4. EXCUSED G_ K .Ross,Chai Weld County Clerk to the Board B CA 1(J/, Perry L. ck,Pro-Tern W Deputy Clerk to the Board .� �� " 1 1./jJ�;ike reeman AP ED_� -%FORM:1 F *,II *.,1'. t K.James County At orneyr +-. (.�LZ3 j � ��on Saine Date of signature: cc:H s 2024-2482 061/24/2$4 HR0096 Cott1-11--ct c+ iD 13*10>j BOARD OF COUNTY COMMISSIONERS PASS-AROUND REVIEW PASS-AROUND TITLE:CyraCom International,Inc.Professional Services Agreement for Language Interpretation DEPARTMENT:Human Services DATE: September 10,2024 PERSON REQUESTING: Jamie Ulrich,Director,Human Services Brief description of the problem/issue:The Department is requesting to enter into a Professional Services Agreement(PSA)with CyraCom International,Inc.for the purpose of Language Interpretation Services. The term of this agreement is September 1,2024 through August 31,2025 and may be extended annually upon written agreement of both parties. What options exist for the Board? • Approval of the CyraCom International,Inc.PSA. • Deny approval of CyraCom International,Inc.PSA. Consequences:There will not be a PSA for language interpretation services through CyraCom • International,Inc. Impacts:Weld County Department of Human Services staff will not be able to utilize language interpretation services through CyraCom International,Inc. Costs(Current Fiscal Year/Ongoing or Subsequent Fiscal Years): • Total cost as outlined in Exhibit B,Rate Schedule. Recommendation: • Approval of the Professional Services Agreement and authorize the Chair to sign. Swoon Recommendation Schedule Place on 80CC Agenda Work Session Other/Comments: Perry L.Buck,Pro-Tem Mike Freeman e Scott K.James .4CS) Kevin D.Ross,Chair 14✓ Lori Saine Pass-Around Memorandum;September 10,2024—CMS ID 8705 2024-2482 09/ I-I Roo°tc. WELD COUNTY AGREEMENT FOR PROFESSIONAL SERVICES BETWEEN WELD COUNTY AND CYRACOM INTERNATIONAL,INC. THIS AGREEMENT is made and entered into this I PI day of 2024,by and between the County of Weld,a body corporate and politic of the State of Colorado, y and through its Board of County Commissioners,whose address is 1150"0"Street,Greeley,Colorado 80631 hereinafter referred to as"County," and CyraCom International,Inc.,whose address is 2650 East Elvira Road,Suite 132,Tucson,Arizona 85756, hereinafter referred to as"Contractor". WHEREAS,County desires to retain Contractor as an Independent Contractor to perform services as more particularly set forth below;and WHEREAS,Contractor has the ability,qualifications,and time available to timely perform the services, and is willing to perform the services according to the terms of this Agreement. WHEREAS,Contractor is authorized to do business in the State of Colorado and has the time,skill, expertise,and experience necessary to provide the services as set forth below; NOW,THEREFORE,in consideration of the mutual promises and covenants contained herein,the parties hereto agree as follows: 1.Introduction.The terms of this Agreement are contained in the terms recited in this document and in Exhibit A,Scope of Services and Exhibit B,Rate Schedule,which forms an integral part of this Agreement.Exhibits A and B are specifically incorporated herein by this reference. 2.Service or Work.Contractor agrees to provide the materials,equipment and/or products necessary for the outlined Scope of Work and further agrees to diligently provide all services and labor,as set forth in Exhibits A and B. 3.Term.The term of this Agreement shall be from September 1,2024,through August 31,2025,or Contractor's completion of the responsibilities described in Exhibit A. This Agreement may be extended annually upon written agreement of both parties. 4.Termination. County has the right to terminate this Agreement,with or without cause on thirty(30)days written notice. Furthermore,this Agreement may be terminated at any time without notice upon a material breach of the terms of the Agreement. S. Extension or Modification. Any amendments or modifications to this agreement shall be in writing and signed by both parties.No additional services or work performed by Contractor shall be the basis for additional compensation unless and until Contractor has obtained written authorization and acknowledgement by County for such additional services. 6.Compensation/Contract Amount.County agrees to pay an amount no greater than the amount reflected in Exhibit B,Rate Schedule for the term of this Agreement,as set forth in Paragraph 3. County agrees to pay Contractor through an invoice process during the course of this Agreement in accordance with the Rate Schedule as described in Exhibit B. Contractor agrees to submit invoices which detail the work completed by 1 Contractor. The County will review each invoice and if it agrees Contractor has completed the invoiced items to the County's satisfaction,it will remit payment to Contractor. Contractor agrees to work within the confines of the Scope of Services outlined in Exhibit A. County will not withhold any taxes from monies paid to the Contractor hereunder and Contractor agrees to be solely responsible for the accurate reporting and payment of any taxes related to payments made pursuant to the terms of this Agreement. 7. Independent Contractor. Contractor agrees that it is an independent Contractor and that Contractor's officers,agents or employees will not become employees of County,nor entitled to any employee benefits from County as a result of the execution of this Agreement. Contractor shall perform its duties hereunder as an independent Contractor. Contractor shall be solely responsible for its acts and those of its agents and employees for all acts performed pursuant to this Agreement. Contractor,its employees and agents are not entitled to unemployment insurance or workers'compensation benefits through County and County shall not pay for or otherwise provide such coverage for Contractor or any of its agents or employees.Unemployment insurance benefits will be available to Contractor and its employees and agents only if such coverage is made available by Contractor or a third party.Contractor shall pay when due all applicable employment taxes and income taxes and local head taxes(if applicable)incurred pursuant to this Agreement. 8.Subcontractors.Contractor acknowledges that County has entered into this Agreement in reliance upon the particular reputation and expertise of Contractor.Contractor shall not enter into any subcontractor agreements for the completion of this Project without County's prior written consent,which may be withheld in County's sole discretion.County shall have the right in its reasonable discretion to approve all personnel assigned to the Work during the performance of this Agreement and no personnel to whom County has an objection,in its reasonable discretion,shall be assigned to the Work.Contractor shall require each subcontractor,as approved by County and to the extent of the Work to be performed by the subcontractor,to be bound to Contractor by the terms of this Agreement,and to assume toward Contractor all the obligations and responsibilities which Contractor,by this Agreement,assumes toward County.County shall have the right(but not the obligation)to enforce the provisions of this Agreement against any subcontractor hired by Contractor and Contractor shall cooperate in such process. The Contractor shall be responsible for the acts and omissions of its agents, employees and subcontractors. 9.Ownership.All work and information obtained by Contractor under this Agreement or individual work order shall become or remain(as applicable),the property of County.In addition,all reports,documents,data,plans, drawings,records and computer files generated by Contractor in relation to this Agreement and all reports,test results and all other tangible materials obtained and/or produced in connection with the performance of this Agreement,whether or not such materials are in completed form,shall at all times be considered the property of the County.Contractor shall not make use of such material for purposes other than in connection with this Agreement without prior written approval of County. 10. Confidentiality. Confidential information of the Contractor should be transmitted separately from non- confidential information, clearly denoting in red on the relevant document at the top the word, "CONFIDENTIAL." However,Contractor is advised that as a public entity,Weld County must comply with the provisions of the Colorado Open Records Act(CORA),C.R.S.24-72-201,et seq.,with regard to public records, and cannot guarantee the confidentiality of all documents. Contractor agrees to keep confidential all of County's confidential information. Contractor agrees not to sell,assign,distribute,or disclose any such 2 confidential information to any other person or entity without seeking written permission from the County. Contractor agrees to advise its employees,agents,and consultants,of the confidential and proprietary nature of this confidential information and of the restrictions imposed by this Agreement. 11.Warranty.Contractor warrants that the services performed under this Agreement will be performed in a manner consistent with the standards governing such services and the provisions of this Agreement.Contractor further represents and warrants that all services shall be performed by qualified personnel in a professional and workmanlike manner,consistent with industry standards,and that all services will conform to applicable specifications. 12.Acceptance of Services Not a Waiver. In no event shall any action by County hereunder constitute or be construed to be a waiver by County of any breach of this Agreement or default which may then exist on the part of Contractor.Acceptance by the County of,or payment for,the services completed under this Agreement shall not be construed as a waiver of any of the County's rights under this Agreement or under the law generally. 13. Insurance. Contractor must secure,before the commencement of the Work,the following insurance covering all operations,goods,and services provided pursuant to this Agreement,and shall keep the required insurance coverage in force at all times during the term of the Agreement,or any extension thereof,and during any warranty period.For all coverages,Contractor's insurer shall waive subrogation rights against County. a. Types of Insurance. Workers'Compensation/Employer's Liability Insurance as required by state statute,covering all of the Contractor's employees acting within the course and scope of their employment. The policy shall contain a waiver of subrogation against the County.This requirement shall not apply when a Contractor or subcontractor is exempt under Colorado Workers'Compensation Act.,AND when such Contractor or subcontractor executes the appropriate sole proprietor waiver form. Commercial General Liability Insurance including public liability and property damage,covering all operations required by the Work.Such policy shall include minimum limits as follows:$1,000,000 each occurrence; $1,000,000 general aggregate;$1,000,000 Personal injury$5,000;Medical payment per person. Automobile Liability Insurance:Contractor shall maintain limits of$1,000,000 for bodily injury per person, $1,000,000 for bodily injury for each accident,and$1,000,000 for property damage applicable to all vehicles operating both on County property and elsewhere,for vehicles owned,hired,and non-owned vehicles used in the performance of this Contract. Professional Liability(Errors and Omissions Liability).The policy shall cover professional misconduct or lack of ordinary skill for those positions defined in the Scope of Services of this contract. Contractor shall maintain limits for all claims covering wrongful acts,errors and/or omissions,including design errors,if applicable,for damage sustained by reason of or in the course of operations under this Contract resulting from professional services. In the event that the professional liability insurance required by this Contract is written on a claims-made basis,Contractor warrants that any retroactive date under the policy shall precede the effective date of this Contract;and that either continuous coverage will be maintained,or an extended discovery period will be exercised for a period of two(2)years beginning at the time work under this Contract is completed. Minimum Limits:$1,000,000 Per Loss;$2,000,000 Aggregate. 3 b. Proof of Insurance. Upon County's request, Contractor shall provide to County a certificate of insurance,a policy,or other proof of insurance as determined in County's sole discretion.County may require Contractor to provide a certificate of insurance naming Weld County,Colorado,its elected officials,and its employees as an additional named insured. c. Subcontractor Insurance. Contractor hereby warrants that all subcontractors providing services under this Agreement have or will have the above-described insurance prior to their commencement of the Work,or otherwise that they are covered by the Contractor's policies to the minimum limits as required herein.Contractor agrees to provide proof of insurance for all such subcontractors upon request by the County. d. No limitation of Liability. The insurance coverages specified in this Agreement are the minimum requirements,and these requirements do not decrease or limit the liability of Contractor.The County in no way warrants that the minimum limits contained herein are sufficient to protect the Contractor from liabilities that might arise out of the performance of the Work under by the Contractor,its agents, representatives,employees,or subcontractors.The Contractor shall assess its own risks and if it deems appropriate and/or prudent,maintain higher limits and/or broader coverages. The Contractor is not relieved of any liability or other obligations assumed or pursuant to the Contract by reason of its failure to obtain or maintain insurance in sufficient amounts,duration,or types.The Contractor shall maintain, at its own expense,any additional kinds or amounts of insurance that it may deem necessary to cover its obligations and liabilities under this Agreement. e. Certification of Compliance with Insurance Requirements.The Contractor stipulates that it has met the insurance requirements identified herein. The Contractor shall be responsible for the professional quality,technical accuracy,and quantity of all services provided,the timely delivery of said services,and the coordination of all services rendered by the Contractor and shall,without additional compensation, promptly remedy and correct any errors,omissions,or other deficiencies. 14. Indemnity. The Contractor shall defend,indemnify and hold harmless County,its officers,agents,and employees,from and against any and all injury,loss,damage,liability,suits,actions,claims,or willful acts or omissions of any type or character arising out of the Work done in fulfillment of the terms of this Agreement or on account of any act,claim or amount arising or recovered under workers'compensation law or arising out of the failure of the Contractor to conform to any statutes,ordinances,regulation,judicial decision,or other law or court decree.The Contractor shall be fully responsible and liable for any and all injuries or damage received or sustained by any person,persons,or property on account of its performance under this Agreement or its failure to comply with the provisions of the Agreement. It is agreed that the Contractor will be responsible for primary loss investigation, defense and judgment costs where this contract of indemnity applies. In consideration of the award of this contract,the Contractor agrees to waive all rights of subrogation against the County its associated and/or affiliated entities,successors,or assigns,its elected officials,trustees,employees, agents,and volunteers for losses arising from the work performed by the Contractor for the County.A failure to comply with this provision shall result in County's right to immediately terminate this Agreement. 15. Non-Assignment. Contractor may not assign or transfer this Agreement or any interest therein or claim thereunder,without the prior written approval of County.Any attempts by Contractor to assign or transfer its rights hereunder without such prior approval by County shall,at the option of County,automatically terminate 4 this Agreement and all rights of Contractor hereunder.Such consent may be granted or denied at the sole and absolute discretion of County. 16. Examination of Records. To the extent required by law,the Contractor agrees that a duly authorized representative of County,including the County Auditor,shall have access to and the right to examine and audit any books,documents,papers and records of Contractor,involving all matters and/or transactions related to this Agreement. Contractor agrees to maintain these documents for three years from the date of the last payment received. 17.Compliance with Law.Contractor shall strictly comply with all applicable federal and State laws,rules and regulations in effect or hereafter established,including without limitation,laws applicable to discrimination and unfair employment practices. 18. Non-Exclusive Agreement. This Agreement is nonexclusive,and County may engage or use other Contractors or persons to perform services of the same or similar nature. 19.Entire Agreement/Modifications.This Agreement including the Exhibits attached hereto and incorporated herein,contains the entire agreement between the parties with respect to the subject matter contained in this Agreement. This instrument supersedes all prior negotiations, representations,and understandings or agreements with respect to the subject matter contained in this Agreement.This Agreement may be changed or supplemented only by a written instrument signed by both parties. 20. Fund Availability. Financial obligations of the County payable after the current fiscal year are contingent upon funds for that purpose being appropriated,budgeted and otherwise made available. Execution of this Agreement by County does not create an obligation on the part of County to expend funds not otherwise appropriated in each succeeding year. 21. Employee Financial Interest/Conflict of Interest—C.R.S.§§24-18-201 et seq.and§24-50-507. The signatories to this Agreement state that to their knowledge,no employee of Weld County has any personal or beneficial interest whatsoever in the service or property which is the subject matter of this Agreement. 22. Survival of Termination.The obligations of the parties under this Agreement that by their nature would continue beyond expiration or termination of this Agreement(including,without limitation,the warranties, indemnification obligations,confidentiality and record keeping requirements)shall survive any such expiration or termination. 23.Severability.If any term or condition of this Agreement shall be held to be invalid,illegal,or unenforceable by a court of competent jurisdiction,this Agreement shall be construed and enforced without such provision, to the extent that this Agreement is then capable of execution within the original intent of the parties. 24. Governmental Immunity. No term or condition of this contract shall be construed or interpreted as a waiver,express or implied,of any of the immunities,rights,benefits,protections or other provisions,of the Colorado Governmental Immunity Act§§24-10-101 et seq.,as applicable now or hereafter amended. 25.Force Majeure.Neither the Contractor nor the County shall be liable for any delay in,or failure of performance of,any covenant or promise contained in this Agreement,nor shall any delay or failure constitute default or give rise to any liability for damages if,and only to extent that,such delay or failure is 5 caused by"force majeure."As used in this Agreement,"force majeure"means acts of God,acts of the public enemy,unusually severe weather,fires,floods,epidemics,quarantines,strikes,labor disputes and freight embargoes,to the extent such events were not the result of,or were not aggravated by,the acts or omissions of the non-performing or delayed party. 26.No Third-Party Beneficiary. It is expressly understood and agreed that the enforcement of the terms and conditions of this Agreement,and all rights of action relating to such enforcement,shall be strictly reserved to the undersigned parties and nothing in this Agreement shall give or allow any claim or right of action whatsoever by any other person not included in this Agreement. It is the express intention of the undersigned parties that any entity other than the undersigned parties receiving services or benefits under this Agreement shall be an incidental beneficiary only. 27. Board of County Commissioners of Weld County Approval.This Agreement shall not be valid until it has been approved by the Board of County Commissioners of Weld County,Colorado or its designee. 28.Choice of Law/Jurisdiction.Colorado law,and rules and regulations established pursuant thereto,shall be applied in the interpretation,execution,and enforcement of this Agreement. Any provision included or incorporated herein by reference which conflicts with said laws,rules and/or regulations shall be null and void. In the event of a legal dispute between the parties,Contractor agrees that the Weld County District Court shall have exclusive jurisdiction to resolve said dispute. 29. Attorney's Fees/Legal Costs. In the event of a dispute between County and Contractor concerning this Agreement,the parties agree that each party shall be responsible for the payment of attorney fees and/or legal costs incurred by or on its own behalf. 30. Binding Arbitration Prohibited.Weld County does not agree to binding arbitration by any extra-judicial body or person.Any provision to the contrary in this Agreement or incorporated herein by reference shall be null and void. 31.Acknowledgment.County and Contractor acknowledge that each has read this Agreement,understands it and agrees to be bound by its terms.Both parties further agree that this Agreement,with the attached Exhibits, is the complete and exclusive statement of agreement between the parties and supersedes all proposals or prior agreements,oral or written,and any other communications between the parties relating to the subject matter of this Agreement. 6 IN WITNESS WHEREOF,the parties hereto have duly executed the Agreement as of the day,month, and year first above written. f �% mom. . ATTEST: ddrit t v• I��;• y ,err,` 00. BOARD OF COUNTY COMMISSIONERS , r�'' Clerk to the Board 1861 ;az4 w e •UNTY,COLD':.0 BY: i Deputy Clerk to the B rd R n °� Perry L.B/,Chair Pro-Tem SEP 1 8 2024 CONTRACTOR: CyraCom International,Inc. 2650 East Elvira Road,Suite 132 Tucson,Arizona 85756 gt2QboJow By.Bihegboro SeP 9.2024 12 39 PDT': Best Ihegborow,Senior Vice President Date: Sep 9,202' 7 EXHIBIT A SCOPE OF SERVICES I. Overview Contractor shall provide 24 hour,7(seven)days a week,365 days per year language interpretation and translation services to the authorized users of the County.These services will be provided in multiple formats,to include phone,video,and in-person/on- site. II.Requirements The following requirements shall apply to all services: 1. Contractor must be HIPAA compliant at all times. 2. Contractor shall be in complete compliance with all regulations governed by the Consumer Financial Protection Bureau. 3. Contractor shall meet with appropriate personnel from the County(either in person or electronically)to establish direct phone numbers for services.These phone numbers may be separated according to the specific divisions within the County. 4. Prior to implementation,Contractor shall confirm the number setup with appropriate personnel from the County.If the establishment of the phone numbers needs adjustment to properly meet the needs of the County,Contractor shall work to meet the needs anytime throughout the duration of the agreement. 5. Telephone services shall not require additional equipment other than the use of a standard landline phone and/or a cell phone. 6. All services shall be free from any disruptive background noise. 7. Contractor shall maintain or reduce call connection time averages in compliance with industry standards. 8. Contractor shall provide a monthly report of average time,minimum time,and maximum time that calls were in queue for all divisions of the County. 9. Contractor shall provide a monthly report of average length of time required to process calls,as well as the minimum and maximum length of time required to process calls. 10.Contractor shall retain accurate call logs,which contain the following information,at a minimum.These call log records shall be accessible either on demand via an email request from the County,or available online.The details included in the call logs shall include: a. Call date. b. Call duration. c. Connection wait time. d. Division/account of the County which initiated the call. e. Language of service provided. f. Total cost of the call. All records shall be held for the duration of this contract,and for one year thereafter. 11.Contractor shall retain accurate logs of in-person services,which contain the following information at a minimum.These log records shall be accessible either on demand via an email request from the County,or available online.The details included in the logs shall include: a. In-person meeting date. b. In-person meeting duration. c. Division/account of the County which initiated the meeting. d. Language of service provided. e. Total cost of the meeting. All records shall be held for the duration of this contract,and for one year thereafter. III.Service Types County intends to contract for the following service types: 1. Phone Interpretation:three-way calling between interpreter,an English-speaking County staff member,and the County's non-English speaking client. 2. Video Interpretation:video chat that mirrors the details of phone interpretation with the added visual aspect.This service includes access to American Sign Language(ASL). 3. In-person Interpretation:Interpreter shall be on-site to meet with an English- speaking County staff member,and the County's non-English speaking client. In conjunction with the requirements and service types listed above,Contractor agrees to provide all quality level of services as communicated in the Contractor's proposal included in Exhibit A—Scope of Services and Exhibit B—Rate Schedule,listed in the following pages. IV.On-site Interpretation Services Contractor shall provide on-site interpretation services in the languages specified below. Contractor shall provide such services only at the Weld County Department of Human (WCDHS)Services buildings.Either party may withhold approval of any facility location at that party's sole and absolute discretion. 1. Languages available: • Category I:Spanish. • Category II:Arabic,Russian,Korean,Vietnamese,Cantonese,Mandarin, Portuguese. • Category III:All other less common languages • Category IV:ASL. 2. Cancellation: a. County shall cancel any confirmed appointment no later than 24 hours prior to the appointment. b. Any assignment not cancelled 24 hours prior to the scheduled appointment time will be billed in full for the 2(two)hour minimum. 3. Transportation fees and/or reimbursement requirements: a. Out-of-pocket expenses and/or transportation costs are not included in this fee schedule and will be billed at cost,or at the current government mileage rate,whichever is the lesser amount. 4. Approved Venues: a. Contractor shall provide on-site interpretation services only at the WCDHS buildings. 5. Scheduling: Example 1,Distinct Appointments: Contractor shall provide an on-site interpreter according to the following schedule: Language Spanish Date 18 April,2013 Time 10:30AM Expected 3 hours Duration Location 2650 E.Elvira,Tucson,Arizona Language Mandarin Date 19 April,2013 Time 10:30AM Expected 2.5 hours Duration Location 2650 E.Elvira,Tucson,Arizona Example 2,Recurring Appointments Contractor shall provide an on-site interpreter according to the following schedule Language Spanish Dates Every Wednesday and Friday Time 10 30AM Expected 3 hours per session Duration Location 2650 E Elvira,Tucson,Arizona Example 3,Time-to-Time Appointments County shall schedule on-site interpretation appointments from time to time as the need arises County shall contact Client Services at 1-800-481-3289 and provide the start time of the appointment and the expected duration Where County requests an interpreter at least 48-hours prior to the desired appointment,Contractor shall confirm or decline the request within 24-hours of the time that County made the request Where County requests an interpreter less than 48-hours prior to the ' desired appointment,Contractor shall confirm or decline the request as soon as possible • • • q. • • • • a • • + • d •� ' Y a. • • a re � ' • • ' • } • w ' W. ape. 1. • • re • - GI VI 4000110111 - . . / . � • • • . .Arait it r - _ ,mil . ! . Y • • fi • 04 . � • _ • No 1 e " • • • ir • A. • • • • • i• • • 4.11 • • 4. • yr• • • • I _ Aii ... _ rye . . . _ _ A • . II . _ . ce Dept . 0 m nSvs • Kimberly Rino Division Director 970 - 400 - 6006 krino@weld . gov Lan ua e Inter retation Services g � August 19 , 2024 Bill Martin CyraCom INTL . INC . Senior Strategic Account Manager 2650 E . Elvira Road , Suite 132 ( 520 ) 573 - 2367 Tucson , AZ 85756 bmartin@cyracom . com www . cyracom . com Y c ra co m ' ONAL INC cyracom How Interpretation Should Be What Makes Us and Our Language Services the Right Choice CyraCom is the leading provider of language services. Providing the best language services is a complex formula, and CyraCom considers every piece of the equation: quality, availability, security, speed and accessioi ity, and client support. We currently have eight secure contact centers in the United States with an average of 350 employee interpreters and translators working at each location. why Choose CyraCom Employee Inter We hold contracts with some of the top industy organizations: members of 5 of the top 5 Health Systems agencies in 5 of the top 5 Metro Areas 5 of the top 10 Banks V We operate 24/7/365 with over 200 languages V We are able to uphold high standards of data security and HIPAA compliance, and our operations have been awarded multiple ISO accrediations for security and quality V We conduct extensive, instructor -led interpreter training and frequent quality monitoring for standardized interpretation quality ureters & Our Contact Centers CyraCom has eight brick -and -mortar contact centers in the continental United States, with an average of over 350 W2 employee interpreters working at each ore. W2 employees receive a regular wage, benefits, initial and ongoing traning, and a work schedule. Our workforce management, interpreter supervisors, client services representatives, and quality monitoring specialists also work in our brick -and -mortar centers. Along with our account managers and implementation specialists, over 90% of these positions started as employee interpreters and were able to grow and advance their careers at CyraCom. We currently have centers in: 9 Phoenix, AZ 9 Las Cruces, NM 9 Tucson, AZ (2 locations) www.cyracom.com 9 Houston, TX 9 Tampa, FL 9 Cherry Hill, NJ 9 Queens, NY 9001:2015. 13485:2016 13611:2014 17100:2015 27001:2013 I Services Overview CyraCom provides a comprehensive portfolio of language services. Vic eo Interpretation Phone Inter oretation Phone interpretation is a three-way call between your staff member, a person who does not speak English well, and a CyraCom professional interpreter. Your staff can quickly and easily connect tc one of CyraCom's trained, qualified employee interpreters. We bill by the minute, operate 24/7/365, and support hundreds of languages. Video interpretation is a video call to a remote professional interpreter to help an in -person staff member communicate with a person who does not speak English well. Video interpretation brings your customers "face-to-face" with qualified, professional interpreters, available in more than 25 commonly requested languages, including American Sign Language. CyraCom offers a package deal for phone and video interpretation - access both services for the same low, per -minute price for spoken languages. Translation & Localization We can help you cross cultural and linguistic barriers by providing written information in the language of your customers. Our professional linguists provide translation and localization services that are secure and cost-ef- fective in over 300 languages. earn more a;; www.cyracom.com All CyraCom translation and localization services include: • A secure Translation Portal for your projects • Potential for cost savings through our Translation Memory database • A high quality translation process with checks and balances 9001:2015. 1348 5:2 016 13611:2014.17100:2015 27001:2013 cyracom I LRh4A1IO AL INC. On -Site Interpretation On -site interpretation is when a professional interpreter travels to your location to help communication between your staff member and a person who does not speak En- glish well. Our on -site interpretation is available in many cities across the US. CyraCom will partner with you to determine your on -site needs and create a customized solution. About CyraCom Interpreter Assessment & Development Make sure that your staff are legally qualified to interpret by properly vetting and documenting their skills with CyraCom's assessments and development program. Our professional team will help you assess and/or develop the interpreter skills of your staff interpreters, dual -role bilingual employees, or other bilingual professionals. Our language proficiency assessment is available in over 45 languages, and our interpreter skills assessment is available in over 20. CyraCom is a language services leader that provides interpretation and translation services to thousands of organizations across the US and worldwide. Providing the best language services is a complex formula, and CyraCom considers every piece of the equation: quality, availability, security, speed and accessibility, and client support. We currently have eight secure contact centers in the United States with an average of 350 employee interpreters and translators working at each location. To find out more about our trained, employee interpreters and ISO -accredited contact center operations, please visit cyracom.com. www.cyracom.com 13485:20 76 a 0 • ,.O O Sc .%075 • 2*700 9001:2015 • 13485:2016 13611:2014. 17100:2015 27001:2013 c racom 1N}tRNAIIONAL INS. Phone Interpretation Phone interpretation is a three-way call between your staff member, a person who does not speak English well, and a CyraCom professional interpreter. Services Available 24/7/365 CyraCom makes it easy and cost-effective to reach a qualified interpreter around the clock for hundreds of languages. We support over 200 languages and operate 24/7/365. All spoken languages are available at the same price. We offer a variety of access and equipment options, including any telephone, our interpreter app for tablets and mobile, our website, and our optional dual handset phones. Speed & Connection Process Connect almost immediately:You can choose from multiple speed -dial call flows to remove time-consuming steps, such as entering account numbers, PINs, or language codes. Our system bypasses operators, which many of our competitors rely on to take down information and then manually route you to an interpreter queue, adding minutes to what should be an easy connection. Interactive Voice Response Speed -Dial, IVR Auto -account answers instantly. authentication. CYRACOM Learn more at www.cyracom.com O 2021 CyraCom. A11 Rights Reserved. Say language needed. Connect rapidly to an interpreter. i _ 9001:2015 • 13485:2016 13611:2014. 17100:2015 27001:2013 Trained, Professional Employee Interpreters Our employee interpreters complete extensive interpreter training before taking calls. They're consistently monitored for quality and receive continuing education throughout their employment with CyraCom. Most of our competitors rely primarily on independent contractors, who cannot be scheduled lawfully. We can meet client demand quickly because our on -site workforce management creates and adjusts work schedules for our employee interpreters. CyraCom's employee interpreter contact center in Houston, TX Data Security Our interpreter contact centers are H1PAA accredited and PCI compliant. We also meet several international standards for quality processes and hold the following ISO accreditations: 13485:2016 13611:2014 I50 Quality Medical Device Translation, Quality Management Systems, and Regulatory Requirements Guidelines for Community Interpreting 27001:2013 Information Secunty Management 17100:2015 Translation Services Quality Quality Quality Management in Phone Interpretation, Video Remote Services, American Sign Language. and Language As.essmern andTraining Invoices & Reports are Easy & Clear Invoices are easy to read, itemize°, and specific so you know wha: you're paying for. You can track and monitor your usage data in near -real- time. Our reporting capabilities let you break down the data into cver a dozen different data points, such as by departments, staff, and language. www.cyracom.com OPI Invoice Detail CUSTOMER INVOICE ir4VONCE DATE BILLING START BILLING END CyraCom Sample Garner 444443 W30/?010 911/2019 9/30/2019 Une No Type 10000 OPI 123456789 Sample Account 1111 Clinic Narne A fe',3319 6:20:30 AM W1x20197.05:18AM 90/2019 12:3005 PM 4552019 214:33 PM W1512019 1 9 3-35.40 PM 9/18/2019 3-49 14 PM 9,25.20 19 9 4:43 32 PM 1111 Clinic Name A 1567567 Mac Name B 9/1/2019 8.26:36 AM 19(1/2019 7:06:16 AM 911.2019 12.30-06 P11/ /2019 214:33 PM W10/2012 3:4914 PM 9!1211019 3:19:50 PM W1812010 8120 1 9 2-14:33 PM 4+113/1019 3:49 14 PM 9r20/►20 19 3:19:50 PM 491/2010 3.2744 PM 423.2019 3:35.40 PM 01242019 3:1950 PM 425/2019 4:43.32 ?'M 1567 Clinic Name B 123456789 Sample Account Descripbon Over the phone interpret:Rton Spanan Soars ish Spanish Spanish Spanish 4 Spanish SIMS Spanish S,wMrl� Mardann Spanish Spanish Spanish Sparrsh Sparest+ Spanish Amhanc (Etteop►a ) S l mist Spanish Armenian Rate $2.00 Quantrty Amount 134 5388.00 Interior eterNo AM Rabe Sates Amount 060605 5569189512 12 00 14 128 00 292131 5.'458196.62 S2 00 11 moo 203788 5588170513 S2 00 5 510.00 290630 5568189612 52.00 5 110.00 202512 5r-81954 S2 00 5 51000 01455 5558176513 S2 00 15 530.00 291250 5558189512 S2 00 3 $8.00 $200 58 $116.00 MterpreterAio AM Rate Aixinrs Amount 91848 5558189512 5200 8 11200 060044 5558105462 $2.00 .6 moo 069844 5558178513 S2 00 8 518.00 290238 5589189512 1.00 5 510.00 058927 5568195482 S200 2 54.00 519820 5558170513 1200 23 546.00 202119 5<558180512 S2 00 1 52 00 295050 5558195402 1200 1 542.00 202180 5558176513 52 DO 13 52'8.000 068734 555' 8189512 *i2 00 21 S42 00 292157 553919548_ S2 00 9 S18.00 290430 5558176513 S2 00 8 516.00 062523 555818951: 5200 3 58.00 $2.00 136 $27200 82.00 194 8388.00 9001:2015. 13485:2016 13611:2014 • 1 71 00:201 5 27001:2013 X cyracom Video Interpretation Video interpretation is a video call to a remote professional interpreter to help an in -person employee communicate with a person who does not speak English welt. Two Services, One Price Phone & Video Interpretation Cost shouldn't dictate the way you would like to interact with the limited -English proficient population. That's why we offer our video interpretation service for spoken languages at the same price as our phone interpretation service. The CyraCom Employee Model How we pass cost savings onto you % • air - I S xcy'racorn I ., All of our video interpreters for spoken languages complete the same training, work in the same offices, and receive the same benefits as our over -the -phone employee interpreters. It doesn't cost us more to train and employ our video interpreters, so we don't believe in charging you more just to match the VRI rates of our competitors. CyraCom's employee interpreters receive extensive instructor -led initial training and continue to receive training throughout their employment. Employees also complete training and follow CyraCom's policies and procedures to comply with HIPAA regulations and data security and confidentiality best practices. Languages Offered CyraCom offers video interpretation in over 25 languages. We provide video interpretation services for most common languages 24/7/365, including Spanish and American Sign Language (ASL): CyraCom's ASL interpreters are compliant with the ADA and Section 504 of the Rehabilitation Act and maintain certification through the Registry of Interpreters for the Deaf (RID) or the Board for Evaluation of Interpreters (BEI). www.cyracom.com 9001:2015 • 13485:2016 13611:2014. 11100:2015 27001:2013 c racom IN i ERNAI ZONAL ConnectThrough the Inter ureter A Your staff can reach CyraCom's phone and video interpretation services from many different devices —including equipment that your organization already has, such as laptops, tablets, or mobile phones. Our services are available through our web portal or our free -to -download mobile app, the Interpreter App, available via Google Play or Apple. There are no limits to how many devices you can connect to our app, and no licenses. at www.cyracom.com . Ail '� �._ ._ et' Customizable Interpreter A for Your Organization 720p video calling geInterpreter name and ID shown during each call romAs Schedules for language availability Call history O Gender preference for interpreters New hold video and music A customizable favorites menu for your organization's top language needs 9001:2015. 13485:2016 13611:2014. 17100:2015 27001:2013 CyraCom's Trained Employee Interpreters cyracom Our employee interpreters complete extensive interpreter training before taking calls. They're consistently monitored for quality and receive continuing education throughout their employment with CyraCom. The CyraCom Dillerence Most interpretation companies run on an independent contractor 1099 model because it is often less expensive and includes fewer legal responsibilities. But this also means that each self-employed interpreter's skills and abilities vary, and interpretation companies are legally prohibited from providing compulsory training to help them improve. We try to hire W2 employee interpreters instead of relying on self-employed, 1099 independent contractors, so we are lawfully able to train our employee interpreters to our standards and help them continue to improve with ongoing training. Inter ureter Recruitment All our employee interpreters are first vetted, screened, and tested for bilingualism. We recruit interpreter candidates wro received a high-school diploma or equivalent, and then they are screened by an interview, a three-part language assessment, and an O!G / GSA exclusion check and E -Verify background check. About CyraCom's Into GreterTraininc Program CyraCom's operations, including employee interpreter training, conform to the International Organization for Standardization's (ISO) 13611:20:4 community interpreting guidelines and are certified under the ISO 9001:2015 standard for Quality Management Systems. 9001:2015 Quality Quality Management in Phone Interpretation, Video Remote Services American Sign Language, and Language Assessment and Training 13611:2014 Guidelines for Communuty Interpreting CyraCom's interpreter training program adheres to standards and guidance from: • the National Council on Interpreting in Health Care • the International Medical Interpreters Association • the Certification Commission for Healthcare Interpreters, and more Learn more a. www.cyracor.com 4 2C21 cift:: r. CyraCom Interpreters after graduating from training 9001:2015.13485:2016 13.611:2014.17100:2015 27001:2013 .cy ra corn Interpreter Training Course We prepare our employee interpreters for first-day competency with our interpreter training program. Dedicated training teams of qualified instructors, training assistants, and interpreter coaches lead our instructor -led training programs. Interpreters actively participate in hands-on, learning activities, skits, and breakout sessions with increasing complexity. During our extensive training program, an in -person instructor teaches our interpreter candidates interpretation best practices, protocols, and vocabulary reviews for a variety of industries, including healthcare, finance, insurance, utilities, legal, 9-1-1, and hospitality. Quality Monitoring CyraCom monitors our interpreters to meet your organization's high standards and strict regulations. Interpreter monitoring methods include checking for: V Interpreting proficiency V Language proficiency V Essential protocols and best practices If an interpreter fails to meet quality expectations, CyraCom will begin corrective steps including coaching and retraining. In addition to quality monitoring, CyraCom supports our interpreters throughout their employment by providing ongoing professional development training. x cyracom GoLive with CyraCom CyraCom's implementation specialists work with new clients to set up interpretation service, identify access points, and provide staff training and support materials. They aim to make implementation: SMOOTH Our team has helped thousands of clients switch FAST We strive to minimize the time you spend transitioning FREE We provide implementation support at no additional cost Some language services "solutions"arrive in a box, leaving you to figure out setup, training, and rollout unaided. But interpretation services aren't effective unless they're implemented correctly - and they may not be compliant either. Section 1557 of the Affordable Care Act requires "Adequate training to users of the technology and other involved individuals so that they may quickly and efficiently set up and operate [it]"when using remote interpretation solutions. A Worry -free Switch by our GoLive Team Every year, our GoLive Team helps hundreds of new clients switch to CyraCom, free of charge. If you have a large system that needs help with implementation, we send our staff of experienced implementation specialists to you for support. If you are a smaller system, we help onboard you remotely. Our GoLive Team can take on the bulk of the responsibilities: purchasing, training, ongoing maintenance, support, and more. An Implementation Director will serve as your project manager for the transition. CyraCom Helps You GoLive in Three Easy Steps: Ste p 1 Consultation & Planning • Typically two weeks prior to implementation • Determine current needs • Identify areas for improvement • Explore best practices • Create project plan i • Confirm departments involved • Estimate frequency and access methods : 1 www.cyracom.com Step 2 Facility Assessment & Rollout • The implementation period • Evaluate needs throughout all facilities • Identify best areas for equipment • Gather stakeholder feedback • Program access methods • Implement equipment • Distribute service access instructions & support materials • Conduct staff training Step 3 Ongoing Support • Post -implementation • Stay in touch • Track successes and areas for improvement • Provide ongoing training • Access to special events 9001:2015o 13485:2016 13611:2014. 17100:2015 27001:2013 ISO M X cyracom Interpreter Scheduling & Workforce Manacement CyraCom is a leading provider of language services. Providing the best language services is a complex formula, and CyraCom considers every piece of the equation: quality, availability, security, speed and accessibility, and client support. CyraCom employs thousands of interpreters and supports hundreds of languages by staffing according to call volume by language. We create our own interpreter supply by training, testing, and certifying interpreters. Our workforce management and human resources teams work together to plan in advance when and how many interpreter training classes will be necessary to fulfill client needs. Forecasting We forecast customer language demand using a proprietary model, which captures customer seasonality, trending, and holiday impact, and also features outlier detection capabilities. Our forecasts and demand analysis reports are generated and reviewed monthly, weekly, and daily. We work closely with Sales and Account Management to map out a forecasted sales pipeline including the size of an opportunity, language mix, timing of launch, and length of volume ramp. Workforce Management 1 Our 24/7 Workforce Management team monitors long wait times in real-time and employs the strategies bulleted below should wait times for a language begin to edge up. The Analyst team will drill down on specific calls that experienced long wait times to review for contributing factors, such as coverage gaps, or demand spikes. CyraCom will shift interpreter schedules, offer extra hours and incentives, and expand staffing to address any rising demand or gaps in coverage. • Interpreters voluntarily accepting extra hours • Supervisors and support staff filling in as interpreters • Adjusting breaks and lunches so that phone tine aligns with need • Requesting some interpreters to temporarily move their days off • Proactively communicating to independent contractor pools for need • Offering various incentives to encourage additional interpreter coverage Other language service providers primarily rely on a limited pool of existing interpreters and therefore may have difficulty ramping up to meet client requirements. Unlike an at-home, contract interpreter model, CyraCom plans and enforces employee scheduling. Interpreter contact centers support direct oversight and management of interpreter availability. www.cyracom.com i =1r i'• Members of CyraCom's 24/7 Workforce Management team monitor call flow at the Tucson Airport Center j 90012015 • 134852016 13611:2014.171002015 27001:2013 Quality 4 cyracom On Site Interpretation On -site interpretation is when a professional interpreter travels to your location to help communication between your staff member and a person who doesn't speak English well. On -site interpretation with CyraCom is available in many cities across the US. CyraCom will partner with you to determine your on -site needs and create a customized solution. If on -site interpreters are not available in your area, CyraCom can provide phone or video interpretation services in over 200 languages. On -site interpreters typically bill by the hour. Some Conversations Should Take Place In -Person Sometimes a more personal touch is needed when it comes to your interactions with your customers. Some scenarios where on -site interpreters may be the most appropriate choice include: • Conversations with small children, people with Alzheimer's or dementia, and anyone else who may struggle to recognize that a voice on the phone or a face on the screen is their interpreter. • For situations that are intensely personal or sensitive. • Conversations involving many participants where a remote interpreter may have difficulty tracking and relaying who is speaking. Qualified, Experienced Interpreters When contracting on -site interpreters, CyraCom gives preference to interpreters who have at least two years of experience and have degrees in interpretation. All on -site interpreters with CyraCom pass an assessment that tests their bilingualism, interpreter proficiency, and knowledge of interpreter protocols, ethics, and best practices. Candidates must pass this assessment with the equivalent of a "Level 3 - Professional Working Proficiency" on the Interagency Language Roundtable (ILR) scale before moving on to the orientation. Our American Sign Language interpreters are compliant with the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, and are nationally certified (RID or BEI). Once certified, ASL interpreters must maintain their certification through continuing education by completing specific interpretation training courses. Learn more at www.cyracom.com (t) 2021 C;TaCom. All Rights Reserved. X cyracom User -Friendly Scheduling Porta The CyraCom On -site Scheduling Portal allows you to schedule on -site CyraCom interpreters directly and includes many features, such as: Nes it El INA A calendar view Automatic Ability to Status of appointments notifcations and add notes for updates updates any special requirements SCI-EDULE ACCOUNTING TOOLS AND SETTINGS 0 Reporting features ' Today Schedule Approve Find interpreter request assignment May 2020 Su MO Tu We Th Fr Sa 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 2 28 29 30 Su Total assignments: 12 June 2020 Mo Tu We Th Fr Sa 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 Total assignments 2 Month January v Year Learn more at www.cyracom.com ct 2021 CyraCom. Al Rights Reserved. 29MAY 2020 9:00 air 10:001, am ��i..� 11:0L. an I2.0a pm 4 TOTAL O OPEN 101826 DAR► 930 am . 33C ABC Healthcare 9 1234 Arizona Ave Washington. DC Services for John Smith JOHN FEKRAT ';MR t k 1NO _ INTERPRETER 101790 PORTUGUESE 101820 PERSIAN ARC Healthcare 9 1234 Arizona Ave Washington, DC eco::est .art RescneCu*e CbfN Journal Cane 4 ; 0 REQUIRES _ APPROVAL s..►({_ -� ACCOUNT IG 7004 AND 5ETn13Gs lxlay least Fir* tun assentre < 2n e Ss me Tv •we m c• Si 2 3 4 5 6 1 1 9 * II '2 :3 Y n 16 r • !9 20 2, 22 23 24 252151124 29 3C MYW 2C20 Su Va Tv Hie [w F S• ► 2 1 4 5 6 9 '0 n 12 I3 14 16 N 21 22 23 24 25 26 1,? 21 29 30 More fly VeOf SCHEDULE INTERPRETER • ACr.QUNI 1 CANCELLED ABC Healthcare iatiGumAs r- • A%sr.P44111T DATE APPcfl 4 it r • %TART T)M Zia! tar v v Table flew Antis O 101h borgincy (1) Specs v PM 1114 EacDST TWIN,' v No DST • %seneOS< ES1Msn1EDLINGRD ' ineeR ?r w71ppgfTIPS 1 v: PCE;t'fl •E:+ •7_x In fowl* cot O Aerrei'e ocelert4c • M•uvst f ' Mir widerMae e orgy 9001:2015 • 13485:2016 13611:2014 • 17100:2015 27001:2013 Interpreter Assessment & Development cyracom CyraCom can help you assess or develop your staff interpreters, dual -role bilingual employees, or other bilingual professionals. ftYour Stall does Any Interpreting, You Neec to <now hey're Qualified It's a good idea to invest in assessment and development to veriy your bilingual staff's fluency and oualificatUons to help e nsure customer satisfaction. Our assessment and development programs will help you properly vet and document your e mployees' skills. Inter ureter Assessments Language Proficiency Assessment Available in over 45 Languages This assessment tests how well a candidate speaks their secondary language. CyraCom designed this assessment using the standards established by the Interagency Language Roundtable (ILR), a US federal organization that coordinates and shares information about language -related activities. It tests a candidate's: • Grammar • Vocabulary • Pronunciation • Fluency • Cu tural Appropriateness & Functional Expertise • Strategies We recommend this assessment for: • Interpreters • Current and prospective employees • Bilingual staff 9001:2015 • 13485:2016 43611:2014 • 17100:2015 27001:2013 cyracom Interpreter Skills Assessment Available in over 20 Languages Our Interpreter Skills Assessment tests how well a candidate can interpret between their two working languages. It also assesses their vocabulary knowledge The test takes 20-40 minutes over the phone and covers: Interpretation from English into the target language, and interpretation from the target language into English Vocabulary in both languages Interpreter Develo oment Interpreter Skills Development Course i his development course teaches participants effective interpretation techniques. We send a CyraCom trainer to your location for a three-day, in -person, 24 -hour course that covers: • Interpreter ethics, standards, and protocols • Session management techniques • Cultural responsiveness • Avoiding common interpretation errors • Professional development resources • Terminology • Short-term memory and notetaking skills Participants who complete this course successfully will be able to apply the ethics, standards, and protocols whenever they are needed to interpret between customers and staff. www.cyracorn.com We recommend this assessment for: • Interpreters • Current and prospective employees • Bilingual staff We recommend this course for: • Interpreters • Bilingual staff 9001:2015. 13485:2016 13611:2014. 17100:2015 27001:2013 cyracom ISO & GDPR Compliance The International Organization for Standardization (ISO) is an independent international organization that develops and publishes standards to support innovation and provide solutions to global challenges. Third parties have audited CyraCom for the following ISO standards: 9001:2015 Quality Quality Manryetnent in Phone lit iodation, Video Remo* Services, American Sign Language, and Language Assessment and Twining ISO 9001:2015 - Quality Vanac ement Systems CyraCom was the first major phone interpretation provider to earn the ISO 9001 certification, which accredits organizations for implementing and maintaining quality standards. ISO 7/001:7013 Infor oration Security Management This certification verifies that CyraCom's information security management system has been developed to meet the international standards of preserving the privacy and security of information through a risk management process. CyraCom was the first US -based language services provider to obtain the certification. 17100:2015 Quality Las. Translation Services ISO 17100:2015 -Translation Services 27001:2013 Information Security Management CyraCom received accreditation for translation services through ISO 17100:2015, which is considered the current industry standard for translation process quality. ISO 13'185:7016 - Me C IC al device Translation CyraCom successfully completed a third -party audit, includ ng the demonstration of a quality management system that meets customer and regulatory requirements, to accredit our company for medical device translation. 13611:2014 LSO Quality Leamelos"..) Guidelines for Community Interpreting ISO 13611:2C 14 Guic 13485:2016 Quality Medical Device Translation, Quality Management Systems, and Requirements for Regulatory Purposes elines for Community Interpreting CyraCom follows the recommendations established under this ISO guidance document for community interpreting standards, which outlines the general principles and practices to ensure quality professional interpreting services. CyraCom also regularly hosts third -party audits of our centers to ensure they comply with security and confidentiality protocols, consumer privacy laws, and other regulations. In add tion, CyraCom is Payment Card Industry (PCI) certified. Learn more at www.cyracom.com O202.1 CyraCom. All Rights Reserved. 9001:2015 • 13485:2016 13611:2014. 17100:2015 27001:2013 cyracom INC How we follow General data Protection Regulation (GDPR) stancarcs n 4, .0 4' sr, icarti Information Security & Privacy Program As part of our security program, we conduct an Annual Risk Assessment and Business Impact Assessment to guard our clients against privacy exposures. CyraCom documents and regularly updates responsible business practices to comply with relevant laws and regulations, and we offer a privacy policy that is transparent and easy to understand. Phone and Vic eo Inter oretation Our employee interpreters are not able to record, store, or transmit information while providing services. CyraCom provides regular security training and reminders to all employees. Translation and Localization CyraCom provides secure data flows within our Translation Portal. All translation data during the project is kept within our secure portal, eliminating potential security risk from email transmissions or downloads. Clients also have the right to object to data processing. Erasure and Encry otion For the provision of most services, CyraCom does not obtain, record, or store client data. However, there may be times when client data may be retained. We encrypt this data at the host level in alignment with OWASP Standards. All data backups are also encrypted with restricted access. In addition, CyraCom regularly conducts internal and external audits of its network security. If a client no longer desires information to be stored by CyraCom, they have the ability to request erasure of any personal information related to the client. Learn more a: www.cyracom.com D.) 202 I CyraCarr.. Al' Rig ilt; Reserved. 9001:2015. 13485:2016 13611:2014. 17100:2015 27001:2013 HIPAA-Compliant Services & Contact Centers 4.11 cyracom NiLKNAiiONA CyraCom helps to ensure compliance with HIPAA and other privacy rules through initial and annual compliance training, internal and external audits, and internal controls. We also operate the most extensive network of HIPAA-compliant, US -based contact centers in the industry. Security & Privacy Protection CyraCom documents HIPAA privacy rules and other regulations regarding data security and privacy in our Employee Handbook and Information Confidentiality Agreement, which employees are required to review and sign. Violation of HIPAA is subject to corrective action up to termination and legal action. We protect your organization's privacy with several measures, including but not limited to: Clean desk audits Prohibition of cell phones on the call floor i Annual compliance retraining r11 Continual CCTV recording of the call floor Workforce Management Policies CyraCom maintains policies and procedures that comply with the HIPAA administrative controls for workforce management, including but not limited to: Awareness training r � Lei Workforce physical and technical access control Workforce clearance procedures and pre- employment verifications www.cyracom.com Training and security reminders Sanction policies for violations up to and including termination Computers configured to prevent data uploads, storage, and access to non-white listed websites and outside e-mail CyraComs Contact Center in Houston, Texas • Use of white boards for note taking (hardcopy notes are prohibited) 9001:2015. 13485:2016 13611:2014. 17100:2015 27001:2013 Employee Interpreter Training CyraCom requires our interpreters to: • Complete HIPAA, Confidentiality and Ethics, and Information Security Awareness training both at hire and annually • Sign an Information Confidentiality Agreement and follow protocols of confidentiality during every call • Treat all information learned during the course of their interpreting duties as confidential, and inform the client and non-English speaker of this fact at the inception of each call This training is a critical part of CyraCom's interpreter training course. Translation & Localization Compliance CyraCom's translation services also comply with all HIPAA regulations. We require our translators to use our secure translation portal to ensure data security and confidentiality. Our translators transfer all translation data within the portal, which remains on our secure server in our US data center. e rl /FA 01•Pii qit r11 a t'VWLIW.I LEMMA( Job: 60161/EN ■ E515/2 Yr. 1 •- r .je i• 4 ♦ 'AI --. 1 • IStolowd Rim nil no CaliCaltiou ter sale*on fien .4 w•sainVs 11•an J .4 a OSSS4 File Notes for Project Monger ranslator's secure project management portal Learn more at www.cyracom.com 202 i CyraCom. .101 Rights Reserved. •, taw ••sonw' • t And ssevpsp1 I* • If ensc•,,s•• inn as foes .•. W .•f ...' On. _Mica raw nags Oat lab • Pea trip t U • -• 1- •r' f 1 9001:2015 • 13485:2016 13611:2014. 17100:2015 27001:2013 1 •1 : - • cyracom Account Support CyraCom is more than a vendor we are your partner for language services. We provide you with a dedicated Account Manager and our 24/7/365 Client Services Team, who will assist and advise you throughout your partnership with us. s\\‘ Dedicated Account Manager Your Account Manager will help make sure that you are using our services efficiently and recommend improvements to your organization's language programs. Your Account Manager has years of experience and knowledge to bring to your organization: our Account Management staff has an average tenure with CyraCom of ten years. Some of the ways they help you include: • Assessing your language services needs • Providing support and solutions • Monitoring account activity • Proactively recommending improvements. Account Manac ement Portal Assisting with reporting • Conducting regular client meetings and account reviews • Answering questions and requests Our Account Management Portal makes it easy to track usage and monitor budget forecasting. CyraCom's Portal offers a variety of features and reports, including but not limited to: • Unlimited, Free Access to Portal - There are no hidden fees and you can create and pull reports and invoices when and as you need them. • Call Analysis Tool -- Combine and study multiple reports such as: Usage by Language or Department • Call Details by Department or Time Period • Customer Defined User Groups - Your organization can control who has access to your portal, allowing for greater security and efficient collaboration between departments. • Transparency in Billing - We want you to spend your time helping customers rather than poring over invoices, so we provide transparent, itemized, and easy -to -read invoices. These are sent regularly and available via the Account Management Portal, making it easy for you to confirm that you're paying only what you owe. 24/7/365 Client Services Your staff can contact CyraCom's Client Services department at any time free of charge via our Toll -Free Number, Email, Feedback Submission Page, or Online Chat from any client support webpage. Client Services Representatives are trained to handle a variety of support areas, including IT issues, determining a customer's language, or recording feedback about your experiences. www.cyracom.com EXHIBIT B RATE SCHEDULE I Overview - Contractor shall invoice the County bated on the rates set -forth in this contract,' according to the specific services used Contractor,shall provide the County'monthly invoices with associated call detail report statements within one week of the end of the month II Monthly Invoice Details Monthly invoices should include the following details 1 Date of invoice' , ,2 Using division and phone number used (determined after working with the County to,` identify'division specific numbers) 3 Date of individual calls, duration of calls, and the name of the County staff member 4 Rate for each call 5 Language provided ' 6 Sum total for each invoice III Rates - - The County will only pay forthe number of minutes used, no matter the format of service provided '1 Telephonic Interpretation Service Rates (As outlined under Pricing) • $0 72 per minute for Spanish interpretation • $0 78 per minute for all other languages supporting 200+ languages Telephonic Interpretation services are available, 24/7/365 2 Video Remote Interpretation Service Rates (As outlined under Pricing) - • - $0 72 per minute for Spanish • $0 78 per minute supporting 30 -most common spoken languages • $1 30 per minute for American Sign Language (ASL) Video Remote Interpretation services are available 24/7/365 3 Additional Rates (As outlined below under Pricing) • $10 00 monthly minimum service fee- • $0 05 per minute Third Party calling •' $0 50 per minute Live Operator assisted calls ' ' In conjunction with the listed'monthly invoice details and rates listed in Exhibit B,, Rate Schedule, Contractor agrees to ,provideall quality level of services as communicated in the Contractor's proposal included in ,Exhibit A, Scope of Services ., - CyraCom INTL. INC. 2650 E Elvira Rd Ste 132 Tucson AZ. 85756 Contract, effective Aug 18, 2023 Spoken Languag Phone & Video Interpretation es: per minute ASL - VRI: $1.30 per minute Notes N o setup fees N o termination fees N o invoicing fees Billed monthly 24/7/365 access to Interpreters 24/7/365 access to real time reporting Dedicated Account Manager t,vRACO 3/4 Pricing Notes: TELEPHONIC INTERPRETATION, Spanish $0.72 cents per minute; All other languages $0.78 cents per minute supporting 200+ languages, 24/7/365. VIDEO REMOTE INTERPRETATION, Spanish $0.72 per minute, All other Languages $0.78 cents per minute supporting 30 most common spoken languages; American Sign Language is $1.30 cents per minute. Third Party Dialing $0.05 per minute Live Operator assisted calls $0.50 per minute Monthly minimum $10.00 DOCUMENT TRANSLATION SERVICES, Will be under a separate service agreement. Get Started with CyraCom Today Next Steps 1. Discuss your goals, requirements, and timeline. 2. Meet to streamline your connection process. 3. Start the GoLive process with CyraCom Primary Contact Secondary Contact Bill Martin Senior Strategic Account Manager (520) 573-2367 bmartin@cyracom.com Learn more at www.cyracom.com ' 2021 CyraCom. All Rights Reserved. AC RO D® CERTIFICATE OF LIABILITY INSURANCE DATE (MM/DDIYYYY) 8/22/2024 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must have ADDITIONAL INSURED provisions or be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). PRODUCER Lovitt & Touche A Marsh and McLennan Agency, LLC 8605 E. Raintree Drive, Suite 200 Scottsdale AZ 85260 CONTACT NAME: Jasmine Loesch FAX (A/cPHO, NNE e. Extt: 602-956-2250 I (Arc, No): 602-956-2258 nnor ess: jasmine.loesch@marshmma.COM INSURER(S) AFFORDING COVERAGE NAIL ti INSURER A: Endurance American Specialty Ins Co 41718 INSURED CVRAINT-C1 CyraCom International, Inc. 2 265050 E.E. Elvira Road, Suite 132 Tucson AZ 85044 INSURER B : Great Northern Insurance Company 20303 INSURER c : Federal Insurance Company 20281 INSURER 0 : INSURER E : INSURER F : COVERAGES CERTIFICATE NUMBER: 1081817635 REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. TIN LTR TYPE OF INSURANCE ADDL SUER INSD INVD POLICY NUMBER POLICY EFF (V/IVIS YYYY) POLICY EXP (MM/DD/YYYY) LIMITS B X COMMERCIAL GENERAL LIABILITY CLAIMS -MADE EI OCCUR Y Y 36083789 6/1/2024 6/1/2025 EACH OCCURRENCE $ 2,000,000 DAMAGE TO RENTED PREMISES (Ea occurrence) $ 2,000,000 MED EXP (Any one person) $ 15,000 PERSONAL & ADV INJURY $ 2,000,000 GEM.. AGGREGATE LIMIT APPLIES PER: POLICY ❑ MT El LOC JEC OTHER: GENERAL AGGREGATE $ 3,000,000 PRODUCTS - COMP/OP AGG $3,000,000 B AUTOMOBILE LIABILITY ANY AUTO OWNED AUTOS ONLY X HIRED AUTOS ONLY SCHEDULED AUTOS X NON -OWNED AUTOS ONLY Y Y 73634304 6/1/2024 6/1/2025 COMBINEDSINGLELI.' {Ea accdent) $1,000,000 BODILY INJURY (Per person) $ BODILY INJURY (Per accident) PROPERTY DAMAGE (Per accident) $ C X UMBRELLALIAB EXCESS LIAR X OCCUR CLAIMS -MADE 78199384 6/1/2024 611/2025 EACH OCCURRENCE $30,000,000 AGGREGATE $ 30,000,000 DED I X I RETENTION$ 1n nnn $ B WORKERSCOMPENSOTION ANVPROPRIETOR/ ETQER/EXECUTIVE (Mandatory EMPLOYERS' LIABILITY Y I N OandatoMEMBEREXCLUDED? (Mandatory in NH) If yes, describe under DESCRIPTION OF OPERATIONS below 0 N/A 71839033 6/112024 67/2025 j - X I STATUTE I 1 K. E.L. EACH ACCIDENT $ 1,000,040 E.L. DISEASE - EA EMPLOYEE $ 1,000,000 E.L. DISEASE - POLICY LIMIT $ 1,000,000 A Professional Liability (E&O) & Cyber Liability 'See Excess Cyber Below PRO30038173601 6/1/2024 6/1/2025 Each Claim Aggregate Retention 5,000,000 5,000,000 250,000 DESCRIPTION OF OPERATIONS / LOCATIONS /VEHICLES (ACORD 101, Additional Remarks Schedule, may be attached if more space is required) Professional Liability/Cyber Liability Policy # PRO30038173601 Retro Dates: 05/18/1998 Prof Liab/ Full Prior Acts - Cyber Liability *Excess Cyber Tech E&O Policy # MTE904741300 / Eff 6/1/24 - 6/1/25/ Insurance Company: Indian Harbor Insurance Company/ Limits $5,000,000 Each Claim/ $5,000,000 Aggregate Additional Insured: Board of County Commissioners of Weld County and its Officers/Employees CERTIFICATE HOLDER CANCELLATION SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN Weld County ACCORDANCE WITH THE POLICY PROVISIONS. 315 N. 11th Avenue, Bldg A Greely CO 80631 AUTHORIZED REPRESENTATIVE US u_.a u4.,d i !/ ACORD 25 (2016/03) © 1988-2015 ACORD CORPORATION. All rights reserved. The ACORD name and logo are registered marks of ACORD SIGNATURE REQUESTED: CyraCom International Inc. Language Interpretation PSA Final Audit Report 2024-09-09 Created: 2024-09-09 By: Windy Luna (wluna@weld.gov) Status: Signed Transaction ID: CBJCHBCAABAArrichviRDp2xk4LRitDJE9ybvDv8P1om "SIGNATURE REQUESTED: CyraCom International Inc. Langu age Interpretation PSA" History Lt Document created by Windy Luna (wluna@weld.gov) 2024-09-09 - 6:34:42 PM GMT- IP address: 204.133.39.9 D?e Document emailed to bihegborow@cyracom.com for signature 2024-09-09 - 6:36:22 PM GMT t Email viewed by bihegborow@cyracom.com 2024-09-09 - 6:41:01 PM GMT- IP address: 104.28.85.158 F3© Signer bihegborow@cyracom.com entered name at signing as Blhegborow 2024-09-09 - 7:39:09 PM GMT- IP address: 204.152.128.2 FS© Document e -signed by Blhegborow (bihegborow@cyracom.com) Signature Date: 2024-09-09 - 7:39:11 PM GMT - Time Source: server- IP address: 204.152.128.2 O Agreement completed. 2024-09-09 - 7:39:11 PM GMT Powered by Adobe Acrobat Sign Contract Form Entity Information Entity Name* Entity ID* CYRACOM INTERNATIONAL INC @00049036 Q New Entity? Contract Name* Contract ID CYRACOM INTERNATIONAL, INC. PROFESSIONAL 8705 SERVICES AGREEMENT FOR LANGUAGE INTERPRETATION Contract Status CTB REVIEW Contract Lead* WLUNA Contract Lead Email wluna@weld.gov;cobbxxl k@weld.gov Parent Contract ID Requires Board Approval YES Department Project # Contract Description * CYRACOM INTERNATIONAL, INC. PROFESSIONAL SERVICES AGREEMENT FOR LANGUAGE INTERPRETATION. TERM: SEPTEMBER 1, 2024 THROUGH AUGUST 31, 2025. Contract Description 2 PA WILL BE ROUTED THROUGH CMS/ONBASE WITH THIS ENTRY. Contract Type * Department AGREEMENT HUMAN SERVICES Amount* $ 0.00 Renewable* NO Automatic Renewal Grant IGA Department Email CM- HumanServices@weldgov. com Department Head Email CM-HumanServices- DeptHead@weldgov.com County Attorney GENERAL COUNTY ATTORNEY EMAIL County Attorney Email CM- COUNTYATTORNEY@WEL D.GOV Requested BOCC Agenda Date * 09/18/2024 Due Date 09/14/2024 Will a work session with BOCC be required?* NO Does Contract require Purchasing Dept. to be included? If this is a renewal enter previous Contract ID If this is part of a MSA enter MSA Contract ID Note: the Previous Contract Number and Master Services Agreement Number should be left blank if those contracts are not in OnBase Contract Dates Effective Date Termination Notice Period Contact Information Review Date* 06/30/2025 Committed Delivery Date Renewal Date Expiration Date* 08/31/2025 Contact Info Contact Name Contact Type Contact Email Contact Phone 1 Contact Phone 2 Purchasing Purchasing Approver Purchasing Approved Date Approval Process Department Head Finance Approver Legal Counsel JAMIE ULRICH CHERYL PATTELLI BYRON HOWELL DH Approved Date Finance Approved Date Legal Counsel Approved Date 09/10/2024 09/11/2024 09/11/2024 Final Approval BOCC Approved Tyler Ref # AG 091824 BOCC Signed Date Originator WLUNA BOCC Agenda Date 09/18/2024 Hello