HomeMy WebLinkAbout20241713.tiffConkvacf [011 q 51 1
I
BOARD OF COUNTY COMMISSIONERS
PASS -AROUND REVIEW
PASS -AROUND TITLE: Amendment 2 for Veoci Software Renewal
DEPARTMENT: Information Technology
PERSON REQUESTING: Ryan Rose 1.1`
DATE: 6/11/25
Brief description of the problem/issue:
Veoci Software Is used by the Office of Emergency Management as a tool to assist in incident response and response planning activities. The vendor
has supplied Amendment 2 to the MSA, which if approved will establish a three year renewal cycle for the software. The terms and conditions have
been reviewed by the County Attorney, and the associated annual costs will budgeted as part of the annual FY Budget Request.
What options exist for the Board?
1) Approve the amendment to continue use of Veoci Software
2) Schedule a work session to discuss
Consequences:
Software used in incident response and planning activities
Impacts:
Operational critical impacts to OEM if not approved
Cost (Current Fiscal Year/Ongoing or Subsequent Fiscal Years:
FY25-$18,152
FY26 - $17,002
FY27 - $17,790
Recommendation:
It is the recommendation of the IT Department and the Office of Emergency Management to approve this agreement.
Perry L. Buck
Scott K. James
Jason S. Maxey
Lynette Peppier
Kevin D. Ross
OionVIR-na
(0/30/ZS
-14
Support Recommendation Schedule
Place on BOCC Agenda Work Session Other/Comments:
\IA/
CC: Qnbr)eUT)
7/8/Z5
t014r IT3
CM .021
tTQ(lj(3
%or veoci
Amendment No. 1 for Weld County - CO
This Amendment No. 1 hereby amends Contract No. P-20240207We10220 by and between Veoci Inc. and
Weld County - CO dated June 24, 2024, and Amended thereafter. Professional Service hours expire at the end
of the contract term. This Amendment No. 1 shall be incorporated into the MSA and if applicable, the SOW,
and becomes effective on June 01, 2024.
AND WHEREAS the parties agree to modify the services provided
All other terms and conditions of Contract No. P-20240207We10220, as Amended, and the Agreement remain
in full effect, except as modified herein:
I. Section III. Financial Specifications A. Fees & Term The fees tables shall be deleted in entirety
and replaced with the following:
QTY
DESCRIPTION
ONE-TIME
FEE
1
Single
Sign -On (SSO) (SAML
based)
$1,250.00t
Total
- One -Time
$1,250.00
Sales
Tax
(at 0.00000%)*
$0.00
Total
1
$1,250.00
*Plus, Applicable Sales Tax
tAll Integrations have a recurring maintenance fee of $1,250 per implementation, unless otherwise noted,
since interfaces are subject to change by the application owner and often require configuration updates to
maintain quality, data access and integrity.
IN WITNESS WHEREOF, Veoci Inc. and Weld County - CO have each caused this Amendment No. 1 to Contract
No. P-20240207We10220 to be signed and delivered by its duly authorized representatives as of the date first
set forth above.
veoci
Amendment No. 1 to Contract No. P-20240207We10220
www.veoci.com renewalsroom.veoci.com I (203) 782 5944
Veoci Inc., 195 Church Street 14th Floor, New Haven, CT 06510
Page 1of2
Veoci Inc.
Weld
County - CO
Signed:
Name:
Title:
Date:
Keith
Z/I 2
Basile
/<:1
Signed:
Name
Title
Date:
j
n
(print)
CIO
'�
Ryan
Rose
General
Manager,
Solutions
10/9/2024
October
081 2024
The Services and Fees set forth in this Amendment shall be considered finalized upon signature by an
authorized representative of Veoci.
veoci
Amendment No. 1 to Contract No. P-20240207We10220
www.veoci.com I renewals@room.veoci.com I (203) 782 5944
Veoci Inc., 195 Church Street 14th Floor, New Haven, CT 06510
Page 2 of 2
veoci
Amendment No. 2 for Weld County - CO
This Amendment No. 2 hereby amends Contract No. P-20240207We10220 by and between Veoci Inc. and
Weld County - CO dated June 24, 2024, and Amended the, rafter. Professional Service hours expire at the end
of the contract term. This Amendment No. 2 shall be incorporated into the MSA and if applicable, the SOW,
and becomes effective on June 01, 2025.
WHEREAS the parties wish to modify the terms dates of the Agreement
AND WHEREAS the parties agree to modify the services provided
All other terms and conditions of Contract No. P-20240207We 10220, as Amended, and the Agreement remain
in full effect, except as modified herein•
I. Schedule D. Section 1. Term of this Order Form The first sentence shall be deleted in its entirety
and replaced vi h the following
"The Service will be available to Customer from Start Date of June 01, 2025 to End Date of May 31,
2028 (the "Order Form Term") in exchange for *he fees described in Article III below, and pursuant to
the terms of the Agreement."
II Section III. Financial Specifications A. Fees & Term The fees tables shall be deleted in entirety
and replaced with the hollowing
QTY
I DESCRIPTION
ANNUAL SUBSCRIPTION
30
Woo Standard Access Licenses Ye ,i 1 S15,002.00
30
`leoci Standard Access Licenses Year 2
$15,752.00
30 \veoci Standard Access Licenses Year 3
516,540.00
1
Single Sign -On (SSO) (SAML based) Year 1
$1,250.00
1
Single Sign -On (SSO) (SAN1L based) Year 2
$1,250.00
1
Single Sign -On (SSO) (SAML based) Year 3
$1,250.00
95,000 Non -User Form Entries (External Forms)
.
Total Annual
s►o.i)0.
$51,O44.00
QTY
DESCRIPTION
ONE-TIME FEE
10
Standard Consultation/Professional Services (Per Hour)
s 1,900.00
Total - One -Time
$1,900.00
Sales Tax (at 0.00000%) K so.
Total S52,944.00
`Plus, Applicable Sales Tax
NOTES:
Paid Annually.
‘02,
veoci
Amendment No. 2 to Contract No. P-20240207We 10220
www.veoci.com I RenewalsTeamnveoci.com I (203) 782 5944
woo Inc., 195 Church Street 14th '-loor, New Haven, CT 06510
Page 1 of 2
Year 1: $ 18,152
Year 2: $17,002
Year 3: $17,790
IN WITNESS WHEREOF, Veoci Inc. and Weld County - CO have each caused this Amendment No. 2 to Contract
No. P-20240207We 10220 to be signed and delivered by its duly authorized representatives as of the date first
set forth above.
Veoci Inc.
Signed
Name: Brigitte Girard
Title:
Date
CFO
t 07/08/2025
Weld County - CO
signed
Name (print).
Perry L. Buck
-
Title Chair, Board of Weld County Commissioners
Date:
JUN 3 0 2925
Attest:
Esther F
tirdio;
Cescrk, Clerk to the Board
By
'1 n
Dep t erk o t e Board
The Services and Fees set forth in this Amendment shalt be considered finalized upon signature by an
authorized representative of Veoci.
veoci
•Amendment No. 2 to Contract No. P-20240207We10220
www.veoci.com I RenewalsTeamc veoci.com ! 1203) 782 5944
Veoci Inc., 195 Church Street 14th Floor, New Haven, CT 06510
Page 2of2
z(VA -1 1 I 3
Contract For.-.. ,�
Entity Information
Entity Name*
VEOCI INC
Entity ID
@00048766
❑ New Entity?
Contract Name* Contract ID
AMENDMENT 2 FOR VEOCI SOFTWARE RENEWAL 9571
Contract Status
CTB REVIEW
Contract Lead *
JMUNDT
Contract Lead Email
jmundt@weld.gov
Parent Contract ID
Requires Board Approval
YES
Department Project #
Contract Description *
VEOCI SOFTWARE IS USED BY THE OFFICE OF EMERGENCY MANAGEMENT AS A TOOL TO ASSIST IN INCIDENT
RESPONSE AND RESPONSE PLANNING ACTIVITIES. THE VENDOR HAS SUPPLIED AMENDMENT 2 TO THE MSA,
WHICH IF APPROVED WILL ESTABLISH A THREE YEAR RENEWAL CYCLE FOR T
Contract Description 2
Contract Type*
AGREEMENT
Amount*
$18,152.00
Renewable*
NO
Automatic Renewal
Grant
IGA
Department
INFORMATION
TECHNOLOGY-GIS
Department Email
CM-
InformationTechnologyGI
S@weld.gov
Department Head Email
CM-
InformationTechnologyGI
S-DeptHead@weld.gov
County Attorney
GENERAL COUNTY
ATTORNEY EMAIL
County Attorney Email
CM-
COUNTYATTORNEY@WEL
D.GOV
Requested BOCC Agenda Due Date
Date* 06/14/2025
06/18/2025
Will a work session with BOCC be required?*
NO
Does Contract require Purchasing Dept. to be
included?
If this is a renewal enter previous Contract ID
If this is part of a MSA enter MSA Contract ID
Note: the Previous Contract Number and Master Services Agreement Number should be left blank if those contracts
are not in OnBase
Contract Dates
Effective Date
Termination Notice Period
Contact Information
Review Date*
04/01/2026
Committed Delivery Date
Renewal Date
Expiration Date*
06/01/2026
Contact Info
Contact Name Contact Type Contact Email Contact Phone 1 Contact Phone 2
Purchasing
Purchasing Approver Purchasing Approved Date
CONSENT 06/25/2025
Approval Process
Department Head Finance Approver Legal Counsel
RYAN ROSE CONSENT CONSENT
DH Approved Date Finance Approved Date Legal Counsel Approved Date
06/25/2025 06/25/2025 06/25/2025
Final Approval
BOCC Approved Tyler Ref #
AG 063025
BOCC Signed Date Originator
JMUNDT
BOCC Agenda Date
06/30/2025
Con+vctcs+ 1llN 841"Z
Co n w* nc��
L0/24-/Zif)
BOARD OF COUNTY COMMISSIONERS
PASS -AROUND REVIEW
PASS -AROUND TITLE: VEOCI Contract Web Based OEM Operations Program
DEPARTMENT: Emergency Management DATE: June 10, 2024
PERSON REQUESTING: Roy Rudisill
Brief description of the problem/issue: Commissioners, a part of the 2024 budget process was to identify a
web -based daily and emergency operations program that will support the Emergency Management Office and
provide better functioning capability vs using multiple programs.
After revieing several web -based programs with the IT department and vendors, we have come to a final
decision on the Web base program that will work best for our operations and is cost efficient.
We reviewed three programs available on the market, WebEOC, VEOCI, and the response group. Of the three
programs VEOCI is the product we chose that will best serve our needs. We considered operational
functionality, annual costs, the ability to make onsite changes to the system, and overall startup costs and
reoccurring costs.
We received quotes from each of the vendors.
WebEOC $24,270.00 with an annual cost of $19,530.00
VEOCI $20,000.00 with an annual cost of $11,430.00
The Response Group $3,850.00 with an annual cost of $3,200.00- The Response Group did not meet
minimum requirements.
My request is to move forward with the Contract for VEOCI, schedule the item for a BOCC meeting and have
the BOCC approve the contract.
What options exist for the Board?
Agree with request and all OEM to move forward with the contracting process.
Consequences: If we do not move forward with this contract, we will continue to utilize multiple
programs which is inefficient. We continue to have communication issues with outside agencies use the
current programs.
Impacts: This project was identified as a high need due to the dependency on outside agencies
working with OEM during emergencies. If this contract is not approved or supported, we will continue to
use systems we currently have in place, but these systems are not efficient
Costs (Current Fiscal Year / Ongoing or Subsequent Fiscal Years):
The costs for the set up and implementation for the VEOCI program is $20,000.00 (this is the amount
that what was budgeted for the project). Annual reoccurring costs are $11,430.0 )(46,f -at' 00)9;
2024-1713
VU C)C3
eMoon
Recommendation: Approve request and allow OEM to move forward with the contract process.
Support Recommendation Schedule
Place on 80CC Agenda Work Session Other/Comments:
Perry L. Buck, Pro-Tem
Mike Freeman
Scott K. James
Kevin D. Ross , Chair
Lori Seine
r� F
Veoci Master Services Agreement for
Weld County, CO
Prepared for: Roy Rudisill
Prepared by: Mark F. Demski, CEM
Date: May 1, 2024
MSA number P-20240207We1 0220
veoci
May 1, 2024
Mr. Roy Rudisill
Weld County, CO
Emergency Management
1150 O Street
Greely, CO 80531
Dear Mr. Rudisill
Veoci Inc. ("VEOCI") is pleased to offer Weld County, CO (the "Customer") this Master Services Agreement
and schedules (this "Agreement") for the use of VEOCI's Veoci software and the services described in the
relevant order form ("Order Form"), which is attached as Schedule D.
RECITALS
(a) VEOCI is the owner of, or has the right to grant access according to the terms of this Agreement, to
certain cloud -hosted software applications, namely the Veoci Platform (defined below) available for
access and use by Customer via http:Uveoci.com, as well as any additional services relating to its
use as are set forth in the applicable Order Form (collectively, the "Service"), as contemplated under
this Agreement.
(b) This Agreement sets out the contracting framework between VEOCI and Customer in relation to the
provision of the Service
(c)
VEOCI agrees to provide the Service under the terms of an Order Form, as contemplated under this
Agreement.
Veoci Inc.
Executed By its Authorized Representative
Weld County, CO
Executed by its Authorized Representative
Signature: L
Signature: "------_ O
Print Name: Christopher Ford
Print Name: Kevin D. Ross
Title: VP of Sales & Partnerships
Title: Chair, Weld County Board of Commissioners
Date 5-1-2024
Date: , , JUN 2,4 2024] .
veoci
Veoci Proprietary Information -If you are not the intended recipient, please delete this document and email legalOveociacom /.3
Dav 7
veoci
Agreement Structure, Order Form and Ordering
The Agreement is in four parts:
1. Schedule A: General Subscription Terms & Conditions
2. Schedule B: Service Level Agreement (SLA)
3. Schedule C: Support Agreement
4. Order Form.
The purpose of this Agreement is to:
(a) establish a general contracting framework between the parties;
(b) set out the terms governing the overall relationship between the parties under that contracting
framework; and
(c) set out the terms governing the provision of Service by VEOCI to Customer. In executing this
Agreement and any Order Form, both parties have relied on certain supporting information provided,
and representations made, by the other party prior to that execution.
Prior to commencing the provision of the Service, the parties must first execute an Order Form based on
the template set out in Schedule D, or such other form or template that VEOCI provides to the Customer
from time to time. Each Order Form
(a) comes into force on the Term Start Date and continues until the Term End Date, as set out in the
relevant Order Form, unless terminated in accordance with this Agreement or the relevant Order
Form; and
(b) constitutes a separate binding contract between Customer and VEOCI, for the Order Form Term.
An Order Form may include supplementary or additional obligations not otherwise set out in the Agreement.
Unless the contrary intention is specifically expressed, if there is an inconsistency between the Agreement
or an Order Form, the order of precedence shall be as follows: (a) the Agreement; (b) the Order Form.
3
veoci
Veoci Proprietary Information -If you are not the intended recipient, please delete this document and emaa legal@veoci.mm
veoci
SCHEDULE A. General Subscription Terms and Conditions
1. Definitions
"Agreement" means this agreement and schedules, which shall be effective as of the Effective Date (defined
below).
"Confidential Information" means any information, maintained in confidence by the disclosing party,
communicated in written or oral form, marked as proprietary, confidential or otherwise so identified, and
any information that by its form, nature, content, or mode of transmission, a reasonable recipient would
understand to be confidential or proprietary. Notwithstanding anything to the contrary, the Veoci Platform
and related documentation and the Service are Confidential Information of VEOCI.
"Customer" means any customer who is party to an Order Form, contract, or agreement for Veoci SaaS
with VEOCI.
"Customer Data" means all electronic data or information provided by Customer to the Service.
"Effective Date" means the date on which the Customer has signed this Agreement.
"Non -Users" means any individuals/persons who are not "Users" as defined below
"Order Form" means the order form for Service entered between VEOCI and Customer, including any
exhibits or schedules thereto.
"Order Form Term" means the period from the "Term Start Date" to the "Term End Date", as set out in an
Order Form.
"Primary Contact" means Customer's primary technical contact with VEOCI in -connection -with the Service.
"Service" means VEOCI's provision of the Veoci Platform for access and use by Customer via
http://veoci.com, as well as any additional professional services relating to its use as are set forth in the
applicable Order Form.
"Solution" means the configuration of the Veoci Platform features based on the specifications set forth in
an applicable SOW.
"Term End Date" for an Order Form, means the date specified as the "Term End Date" in that Order Form.
"Term Start Date" for an Order Form, means the date specified as the "Term Start Date" in that Order Form.
"User Guide" means the online Veoci Platform user manuals for the Service accessible via http://veoci.com,
as updated by VEOCI.
"Users" means the individuals/persons who are authorized to access and use the Service and who have
been provided individual user identifications and passwords by Customer (or by VEOCI at Customer's
request). Users may be Customer employees, Customer third party consultants, contractors or agents.
(Third parties may access and use the Service solely for the benefit of Customer's internal business
purposes in accordance with the provisions of this Agreement.) Individuals using a common login or user
ID, directly or through another system, are to be counted separately.
"VEOCI" means Veoci, Inc.
"Veoci Platform" means VEOCI's software -as -a -service platform (SaaS) for digital business processes.
"Virus" (i) any computer code designed to disrupt, disable, harm, or otherwise impede the operation of the
Service, including Customer's access to the Service and processing of data using the Service, or the
operation of any associated system or network, or (ii) any other similar harmful, malicious, or hidden
procedures, routines, or mechanisms that would cause the Service to malfunction or cause damage to or
corruption of data, storage media programs, equipment or communications, or otherwise interfere with
operations.
2. Provision of Service
(a) VEOCI will provide the Service to Customer in accordance with the terms of this Agreement and the
applicable Order Form. VEOCI grants Customer a non -transferable and nonexclusive right to access
4
veoci
Veoci Proprietary Information -If you are not the intended recipient, please delete this document and email legalPvevci com
veoci
and use the Service for the sole purpose of supporting the internal operations of Customer's business
and to process Customer's own data.
(b) The following procedures will apply to the Service:
(i) VEOCI will send an email to Customer's Primary Contact setting forth the information necessary
for initial use of the Service. Customer shall provide the information requested in such email to
VEOCI.
(ii) VEOCI will provide Service status and maintenance notifications by email to Customer's Primary
Contact.
(iii) In a timely manner, as soon as feasible, Customer will notify VEOCI via our helpdesk at
https://support. veoci.com or via email at support@veoci.com with respect to any issues related to
the Service.
(c) From time to time, with respect to the Service and at an additional fee, VEOCI may offer additional
functionality. Such additional functionality will be offered and agreed under a separate agreement
between the parties. Customer hereby agrees that Customer's purchase of the Service pursuant to this
Agreement is neither contingent on the delivery of any future functionality or features nor dependent on
any oral or written public comments made by VEOCI regarding future functionality or features.
(d) The Service may be accessed and used solely by a licensed User. Unless otherwise specified in the
applicable Order Form between the Customer and VEOCI;
(i) Services are purchased as User subscriptions and may be accessed by no more than the specified
number of Users;
(ii) additional User subscriptions may be added during the applicable subscription term at the same
pricing as that for the pre-existing subscriptions thereunder, prorated for the remainder of the
subscription term in effect at the time the additional User subscriptions are added; and
(iii) the added User subscriptions shall terminate on the same date as the pre-existing subscriptions.
User subscriptions are for licensed Users only; User identification and passwords shared or used
by more than one individual, will require user licenses for each individual.
(e) A User subscription may only be reassigned to a new User replacing a former User when;
(i) The former User is no -longer an employee, third -party consultant, agent, or contractor of Customer,
or
(ii) The new User has been registered on Veoci to replace a former User who no longer requires
ongoing use of the Services.
For the avoidance of doubt, any individual registered as a User on Veoci shall be counted as a User
for the full Term unless in the case of (i) or (ii) above.
3. Limitations and Processes
(a) Third -party interfaces, software, hardware, or other services which are associated with, or otherwise
available through the Service shall be accessed and used by Customer and Users in their sole
discretion. VEOCI shall have no responsibility or liability with respect to Customer's or any Users'
access to or use of any such items or for any act or omission of any such third -party provider.
(b) VEOCI's performance under this Agreement shall be excused as a result of Customer's
(i) failure to comply with its obligations as set forth herein;
(ii) failure to provide VEOCI with information reasonably deemed by VEOCI to be necessary to assist
VEOCI in its performance under this Agreement; or
(iii) delay, prevention or interference with VEOCI's performance under this Agreement.
(c) During normal business hours and no more than twice per year, on reasonable advance notice,
describing the purpose and scope of the request and in a manner that does not unreasonably interfere
with Customer's business operations, VEOCI or a VEOCI-designated third -party may audit Customer's
use of and access to the Service to verify Customer's compliance with this Agreement.
5
veoci
Veoci Proprietary Information -If you are not the intended recipient, please delete this document and email legal@veoci corn
veoci
4. Entries by Non -Users
(a) As part of the Service, Customer shall have the ability to create external facing forms and workflows
that can be accessed and completed by both Users and Non -Users ("External Forms"). Form
submissions ("Entries") in non -user forms may be created by Customer employees, consultants,
contractors or agents, or by third parties. Customer shall be responsible for all activities that occur in
or are related to their use of these External Forms. There is no limit to the number of External Forms a
customer can create as part of their use of the Service, however the number of Entries created by Non -
Users ("Non -User Entries") shall be limited as set forth in Section 4(b).
(b) Each individual Entry made by a non -user in an External Form shall be counted as one Non -User Entry.
The total number of Non -User Entries shall be counted as the sum of all Non -User Entries made in all
Customer External Forms over the course of one (1) year. Entries in External Forms made by Users
under this agreement shall not be counted as Non -User Entries. As part of the Service, Customer shall
be allotted a set number of Non -User Entries in External Forms per Order Form Term. The number of
Non -User Entries available to Customer each Order Form Term shall be equal to twice their total license
costs in USD (after any credits or discounts) for that Order Form Term as specified in the applicable
Order Form. Additional Non -User Entries may be purchased at the price set forth in the Optional
Services Table in Schedule D or negotiated separately. Unused Non -User Entries will expire at the end
of the Order Form Term and do not roll over. If Customer purchases additional licenses in the middle
of their Order Form Term, they will be allotted additional Non -User Entries based on the cost of the
additional licenses.
(c) Once per year, VEOCI shall assess Customer's use of External Forms. If it is found that the number of
Non -User Entries in Customer External Forms exceeds Customer's allotted number of Non -User
Entries, then VEOCI may require customer to:
(i) purchase additional Non -User Entries for the following Term;
(ii) purchase additional User Licenses for the following Term; or
(iii) reduce their use of External Forms.
5. Use of Interfaces and APIs
(a) Typically, customers integrate Veoci with their other applications using APIs. The license includes use
of APIs in Veoci, and reasonable usage of APIs is included in VEOCI's standard pricing. For certain
use -cases, VEOCI may (i) set reasonable limits on API usage; and (ii) impose a reasonable fee for API
usage that exceeds such limits. Any such limitations and fees will be set forth in the applicable
Statement of Work, These limitations ae in place because it is possible to use Veoci extensively via
APIs without logging into Veoci.
6. Customer Responsibilities
(a) Customer will provide VEOCI with the contact details for its Primary Contact on the Effective Date of
this Agreement and will notify VEOCI of any changes as necessary on an ongoing basis. Customer is
responsible for having the hardware and software adequate for use of the Service.
(b) Customer is responsible for all activities that occur in, or are related to, User accounts and for Users'
compliance with this Agreement. Customer shall: (i) have sole responsibility for the accuracy, quality,
integrity, legality, reliability, and appropriateness of all Customer Data; (ii) prevent unauthorized access
to, or use of, the Service, and shall notify VEOCI promptly of any unauthorized access or use; and (iii)
comply with all applicable local, state, federal and territorial laws and regulations ("Laws") in accessing
and using the Service.
6
veoci
Veoci Proprietary Information -If you are not the intended recipient, please delete this document and email legal@veoci com
veoci
(c) Customer shall use the Service solely for its internal business purposes as contemplated by this
Agreement and shall not:
(i) license, sublicense, sell, resell, rent, lease, transfer, assign, distribute, time share or otherwise
commercially exploit or make the Service available to any third party, other than to Users or as
otherwise contemplated by this Agreement;
(ii) send spam or otherwise duplicative or unsolicited messages in violation of applicable Laws;
(iii) send or store infringing, obscene, threatening, or otherwise unlawful material that is harmful to
children or violates third party privacy rights,
(iv) interfere with or disrupt the integrity or performance of the Service or the data contained in the
Veoci Platform;
(v) use the Service to store or transmit any Viruses;
(vi) attempt to gain unauthorized access to the Service or its related system or networks; or
(vii) monitor the availability, performance or functionality of the Services, or access the Services for any
other benchmarking or competitive purposes.
(d) Customer is responsible for its compliance with all applicable data protection and privacy protection
Laws. Customer represents to VEOCI that:
(i) it will provide only that personal data that it is authorized to provide to VEOCI, and will do so lawfully
in compliance with applicable Laws;
(ii) VEOCI or its subcontractors may process such data for the purposes described in this Agreement;
and
(iii) VEOCI may disclose such data to its subcontractors for this purpose.
(e) Customer shall not access the Services, and VEOCI may immediately terminate this Agreement, if
VEOCI determines, in its reasonable discretion, that Customer is a competitor of VEOCI.
7. Fees and Payment
(a) Customer will pay VEOCI the fees set forth in the Order Form for setup of User access to the Veoci
Platform, use of the Service and any other services or products described therein.
(b) All payments are due within thirty (30) days from date of invoice. If Customer's account is thirty (30)
days or more overdue, VEOCI may:
(i) recover one and a half percent (1.5%) interest per month;
(ii) suspend the Service upon at least two (2) business days' notice to Customer without liability until
any such amounts are paid in full; and
. (iii) exercise any of its other rights or remedies.
(c) (c) Unless otherwise expressly provided, VEOCI's fees do not include any director indirect local, state,
federal or foreign taxes, levies, duties or similar governmental assessments of any nature, including
value added, use or withholding taxes (collectively, "Taxes"). Customer is responsible for paying all
Taxes associated with Customer's purchases hereunder, excluding taxes based on VEOCI's net
income or property.
8. Customer Data
(a) As between VEOCI and Customer, Customer exclusively owns all rights, title and interest in and to all
Customer Data. Customer Data is Confidential Information of Customer. Recovery of any Customer
Data deleted by Customer shall be Customer's responsibility.
(b) Subject to VEOCI's responsibilities set forth in Section 9, VEOCI will not be responsible for any
unauthorized access to or alteration, theft or destruction of Customer Data through accident, fraudulent
means or devices, or any other method.
7
veoci
Veoci Proprietary Information -If you are not the intended recipient, please delete this document and email legal@veoci com
veoci
9. Confidentiality; Privacy
(a) In the course of performance under this Agreement, one party (the "Disclosing Party") may disclose,
deliver or permit access by the other party (the "Receiving Party") to its Confidential Information. The
Receiving Party shall hold the Disclosing Party's Confidential Information in strictest confidence and
shall not disclose or provide such Confidential Information to any third party except as expressly
provided in this Section. The Receiving Party shall not make any use of the Confidential Information
except such limited uses as are required or permitted under this Agreement, shall cause its employees,
agents, financial advisors, attorneys, and Users to maintain such Confidential Information in complete
confidence, and shall disseminate such Confidential Information only on a need -to -know basis. Upon
expiration or termination of this Agreement, or at any time upon the Disclosing Party's request, the
Receiving Party shall promptly return or, at the Disclosing Party's option, destroy all of the Disclosing
Party's Confidential Information, and all copies of and other materials containing such Confidential
Information. The Receiving Party shall have no obligation under this Section 9 with respect to any
Confidential Information that the Receiving Party can demonstrate by reasonable written evidence:
(i) was already known to it at the time of its receipt without restriction on its disclosure;
(ii) is or becomes generally available to the public other than by breach of this Agreement;
(iii) is independently obtained from a third party whose disclosure to the Receiving Party does not
violate a duty of confidentiality;
(iv) is independently developed without use or reference to any of the Disclosing Party's Confidential
Information.
If the Receiving Party is required by a court or other body of competent jurisdiction to disclose the
Confidential Information, the Receiving Party may disclose only so much Confidential Information as is
legally required, and the Receiving Party will promptly notify such compelled disclosure to the
Disclosing Party if permitted by Law to do so. In addition, Customer shall not, without the prior written
consent of VEOCI, disclose publicly or to any third party (excluding employees of Customer with a need
to know), the terms and conditions of this Agreement or any Order Form or any related negotiations
between the parties, except to the extent required by law.
(b) In the event of a breach of this Section 9, the Disclosing Party may not have an adequate remedy at
Law. The Disclosing Party may seek temporary and/or permanent injunctions, specific performance or
any other form of equitable relief. For the Veoci Platform, the Service and any other trade secrets, the
obligations of this Section 9 shall continue for so long as the information remains a trade secret, and
for all other Confidential Information, the obligations shall extend for five (5) years from the expiration
or termination of this Agreement.
10. Proprietary Rights
(a) VEOCI and its licensors (if any) shall retain all right, title, copyright, patent, trademark, trade secret and
all other proprietary interests to the Veoci Platform, the Service and to all VEOCI intellectual property
and any enhancements, modifications or derivatives of any of the foregoing. Customer may not
distribute, promote, or otherwise use any information or materials relating to the Veoci Platform or the
Service for any external use without VEOCI's prior written consent or as otherwise specifically permitted
in this Agreement. No copyright, patent, trademark, trade secret or other right of intellectual property
not expressly granted under this Agreement is exchanged between the parties. Subject to Customer's
ownership of the Customer Data, VEOCI retains all rights to any related work product delivered under
this Agreement and Customer acknowledges and agrees that it obtains no rights to such work product.
Customer shall not:
(i) modify, copy or create derivative works based on the Veoci Platform or the Service;
(ii) frame or mirror any content forming part of the Veoci Platform or the Service, other than on
Customer's own intranets or otherwise for its own internal business purposes in accordance with
8
veoci
Veoci Proprietary Information -If you are not the intended recipient, please delete this document and email iegal@veoci com
veoci
this Agreement;
(iii) reverse engineer the Veoci Platform or the Service; or
(iv) access or use the Veoci Platform or the Service to build a competitive product or service, or copy
any ideas, features, functions or graphics of the Veoci Platform or the Service.
VEOCI shall own any and all rights to, and may use or incorporate into the Service, any suggestions,
enhancement requests, recommendations or other feedback provided by Customer or its Users relating
to the operation of the Service.
11. Warranty
(a) Each party represents and warrants to the other that it has the power and authority to enter into and
perform its obligations under this Agreement.
(b) VEOCI represents and warrants to Customer that:
(i) it owns or otherwise has sufficient rights in the Veoci Platform to grant to Customer the rights to
access and use the Service granted in this Agreement; and
(ii) it has taken commercially reasonable steps to test the Service for Viruses.
(c) VEOCI DOES NOT REPRESENT OR WARRANT THAT ALL ERRORS WILL BE CORRECTED OR
THAT THE VEOCI PLATFORM WILL RUN ERROR FREE OR UNINTERRUPTED. EXCEPT AS
EXPRESSLY SET FORTH ABOVE, TO THE EXTENT PERMITTED BY LAW, NO OTHER
WARRANTIES, WHETHER EXPRESS OR IMPLIED THIRD -PARTY WARRANTIES OR IMPLIED
WARRANTIES OF MERCHANTABILITY, SUITABILITY, SATISFACTORY QUALITY, OR FITNESS
FOR A PARTICULAR PURPOSE, ARE MADE BY VEOCI AND VEOCI MAKES NO WARRANTIES
WITH RESPECT TO ANY HARDWARE EQUIPMENT OR THIRD -PARTY SOFTWARE THAT VEOCI
MAY USE TO PROVIDE THE SERVICE OR CUSTOMER MAY USE TO ACCESS THE SERVICE.
(d) Customer represents and warrants to VEOCI that:
(i) Customer has the right to transmit to VEOCI, and receive from VEOCI, all data, material and
records, including the Customer Data that Customer provides to VEOCI and that are required to
enable VEOCI to perform the Service and any other of its obligations under this Agreement; and
(ii) it will use reasonable commercial efforts to prevent the inclusion of Viruses while it and its Users
access the Service.
12. Limitation of Liability
(a) Except for death or personal injury and VEOCI's indemnity obligations in Section 13, VEOCI's liability
for direct damages, loss or liability for any cause, and regardless of the form of action will be limited to
the total amount of fees payable by Customer under this Agreement over the six (6) months prior to the
date that the action arose.
(b) THE REMEDIES PROVIDED IN THE AGREEMENT TO CUSTOMER ARE THE CUSTOMER'S
EXCLUSIVE REMEDIES. EXCEPT WITH RESPECT TO ITS INDEMNIFICATION OBLIGATIONS IN
SECTION 13, IN NO EVENT SHALL VEOCI BE LIABLE TO THE CUSTOMER OR ANY OTHER
PARTY, WHETHER IN CONTRACT, TORT, OR OTHERWISE, FOR ANY INCIDENTAL, INDIRECT,
PUNITIVE, EXEMPLARY, SPECIAL, CONSEQUENTIAL OR UNFORESEEABLE LOSS, DAMAGE
OR EXPENSE, LOSS OF PROFITS, LOSS OF BUSINESS, LOSS OF OPPORTUNITY, LOSS OR
CORRUPTION OF DATA, HOWEVER ARISING, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH
LOSS OR DAMAGES BEING INCURRED.
13. Indemnification
(a) VEOCI agrees to defend and indemnify Customer from and against, or at its option settle, any third -
party claims (each a "Claim") that the Service or the Veoci Platform alone, and not in combination with
9
veoci
Veoci Proprietary Information -If you are not the intended recipient, please delete this document and email legalt?aveoci.com
veoci
any other product or program, infringes any third -party intellectual property rights. VEOCI may, at its
option and at its own cost, procure for Customer the right to continue to use the Service; repair, modify
or replace the Service or Veoci Platform so that it is no longer infringing; or provide a pro rata refund of
the fees paid based on the then -current term. VEOCI shall have no liability under this Section if the
allegation of infringement is a result of:
(i) a modification of the Veoci Platform by anyone other than VEOCI,
(ii) the Customer or any User not using the Service in accordance with the User Guide,
(iii) or a work product that was produced at Customer's specific direction.
THE FOREGOING STATES VEOCI'S ENTIRE LIABILITY AND OBLIGATIONS REGARDING CLAIMS
OF INFRINGEMENT, AND THE EXCLUSIVE REMEDY AVAILABLE TO CUSTOMER WITH
RESPECT TO ANY ACTUAL OR ALLEGED INFRINGEMENT OF ANY INTELLECTUAL PROPERTY
OR OTHER PROPRIETARY RIGHTS.
(b) Customer, to the extent permitted by law, agrees to defend and indemnify VEOCI from and against, or
at its option settle, all Claims made or brought against VEOCI:
(i) arising out of Customer's use of the Service;
(ii) alleging that the Customer Data, Customer's materials or records, or Customer's use of the Service
in violation of this Agreement, infringes the intellectual property rights of, or has otherwise harmed,
a third party; or
(iii) alleging that VEOCI's use of the Customer Data as contemplated in this Agreement is not
authorized.
(c) A party's indemnification obligation is contingent upon:
(i) the indemnified party providing prompt notice to the indemnifying party of any such Claim and
assistance in its defense;
(ii) the indemnifying party's sole right to control the defense or settlement of any such Claim, except
that any settlement requiring a payment or admission of liability on the part of the indemnified party
is subject to the indemnified party's prior approval, not to be unreasonably withheld or delayed; and
(iii) that the indemnified party shall not take any action or omit to take action that hinders the defense
or settlement process, as reasonably directed by the indemnifying party.
14. Term and Termination of Agreement and Order Form
(a) This Agreement shall enter into effect on the Effective Date and shall continue until terminated in
accordance with below. Notwithstanding (b) and (c) below, the terms of this Agreement shall continue
to apply to any surviving Order Form for the duration of such Order Form Term.
(b) As stated above, any Order Form shall start on the Term Start Date and end on the Term End Date.:
Such Order Form Term will automatically renew for additional periods equal to the expiring Order
Form Term or one year (whichever is shorter) unless either party gives the other notice of non -
renewal at least sixty days before the end of the relevant Order Form Term. The pricing during any
automatic renewal will be the same as that during the immediately prior Order Form Term unless
VEOCI gives Customer a written notice of a price increase at least sixty (60) days before the end of
the prior Order Form Term, in which case the pricing increase will be effective upon renewal and
thereafter. Any such pricing increase shall not exceed seven percent (7%) of the pricing for the prior
year unless the pricing in the prior year was designated as promotional or special rate.]
(c) Either party shall have the right to terminate this Agreement and/or any Order Form:
(i) upon thirty (30) days written notice to the other party of a material breach of the terms of the Order
Form and/or Agreement, and such breach remains uncured at the expiration of such period after
which written notice is given to the breaching party;
(ii) subject to any applicable mandatory Law, if a party becomes insolvent or if bankruptcy or
receivership proceedings are initiated by or against a party; or
10
veoci
Veoci Proprietary Information if you are not the intended recipient, please delete this document and email legal@veoci com
veoci
(iii) upon the Customer exercising its right to terminate this Agreement and/or any Order Form for any
reason in its sole discretion by giving a sixty (60) day written notice to VEOCI at any time during
the Order Form Term.
(d) If Customer gives VEOCI a notice of termination as described in this section, VEOCI will cease to
perform the Services at the end of the Order Form Term using reasonable care in concluding its
Provision of Services. Upon termination of the Order Form, however caused, Customer shall:
(i) Pay to VEOCI all outstanding invoices and sums owed which have accrued up to the end of the
current term at the time of termination;
(ii) at VEOCI's option, either return to VEOCI or destroy all confidential information which it has
obtained from VEOCI, and
(iii) have no claims for damages or compensation for loss of goodwill or like thereof against VEOCI
(iv) have no claims for the return any payment made prior to the time of termination
15. Waiver of Jury Trial and Choice of Law
(a) THE PARTIES HEREBY IRREVOCABLY WAIVE, TO THE FULLEST EXTENT PERMITTED BY LAW,
ALL RIGHTS TO TRIAL BY JURY IN ANY ACTION, PROCEEDING, OR COUNTERCLAIM RELATING
TO THIS AGREEMENT. The Agreement shall be construed and governed in accordance with the laws
of the State of Connecticut (excluding its conflict of laws provisions), unless Customer is a municipality
or other government organization in the United States in which case Customer's local jurisdiction will
apply.
16. Miscellaneous
(a) Customer may not assign this Agreement, the use of the Service or any other of its rights and
obligations under this Agreement without VEOCI's prior written consent. This Agreement shall be
binding on the parties and their respective successors and assigns. VEOCI shall have the unrestricted
right to
(i) assign all of its rights and obligations under this Agreement; and
(ii) subcontract all or part of its performance under this Agreement.
(b) Customer authorizes VEOCI to display Customer's name and logo in non-public presentations to
prospective clients and also on its website, Veoci.com, to identify Customer as a user of Veoci. VEOCI
shall not use the Customer's name and logo or any other identifying marks in any other way without
Customer's prior written approval
(c) Customer shall not export or use the Service in violation of applicable Laws.
(d) The Services, other technology that VEOCI makes available, and derivatives thereof, may be subject
to export laws and regulations of the United States and other jurisdictions. Customer represents that it
is not named on any U.S. government denied -party list. Customer shall not permit Users to access or
use Services in a U.S.-embargoed country or in violation of any U.S. export law or regulation.
(e) Neither party is an agent or contractor of the other, and this Agreement does not confer or delegate
upon a party any discretionary authority or control on behalf of the other party.
(f) Each party shall be excused from performance of its obligations under this Agreement for any period
and to the extent that it is prevented from performing such obligations, in whole or in part, as a result
of delays caused by circumstances beyond its reasonable control, including an act of God, severe
weather, hurricane, earthquake, flood, war, civil disturbance or civil commotion, terrorism, court order,
or any other cause over which such party does not have control, including internet or communication
problems (including an internet service provider's or hosting facility's failures or delays involving
hardware, software or power systems not within VEOCI's possession or reasonable control), third -party
hardware or software errors, Viruses or similar harmful programs or data, or unauthorized access or
theft (any of the foregoing, a "Force Majeure Event").
11
veoci
Veoci Proprietary Information -If you are not the intended recipient, please delete this document and email legal@veoci com
klorveoci
(g) This Agreement supersedes all other prior or contemporaneous agreements, letters, offers, quotations,
proposals, purchase orders, representations and other understandings, whether oral or written, on the
subject matter of this Agreement and, along with any executed Order Form(s), contains the entire
agreement between the parties. No alteration or modification of this Agreement or Order Form will be
valid unless made in a writing signed by the parties.
(h) There shall be no third -party beneficiaries to this Agreement.
(i) All notices required or permitted under this Agreement hereunder shall be delivered to the other party
either personally, or by telefax, email, certified or registered mail (return receipt requested), or overnight
courier. If delivered personally, notice shall be effective when delivered; if delivered by telefax or email,
notice shall be effective upon electronic confirmation; and if delivered by mail or overnight courier,
notice shall be effective upon confirmation of delivery.
(j) The section headings in this Agreement are for informational purposes only and shall not affect the
interpretation of any provision of this Agreement. When used in this Agreement, "including" and word(s)
of similar import mean "including without limitation."
(k) If any provision of this Agreement shall be held to be invalid, illegal or unenforceable, it shall be deemed
severed from this Agreement and shall not affect in any respect the remainder of this Agreement.
(I) The sections entitled "Warranty," "Limitation of Liability," "Customer Data," "Fees and Payment," "
Indemnification," "Confidentiality; Privacy," "Proprietary Rights" and Customer's obligation to pay any
outstanding fees due shall survive expiration or termination of this Agreement.
12
veoci
ye. Proprietary Information -If you are not the intended recipient, please delete this document and email legal@vevvi.com
veoci'
SCHEDULE B. Service Level Agreement
Capitalized terms that are not otherwise defined in this Schedule B shall have the meaning set forth in the
Subscription Terms and Conditions.
1. Introduction
The measurements and service levels set forth in this Schedule B are designed to provide an objective
measurement of VEOCI's performance of the Service (each an "SLA"; collectively, "SLAs"). The SLAs
may be reviewed and adjusted as mutually agreed upon in writing by the parties.
2. Reporting
VEOCI agrees to provide to Customer, upon receipt of a written request from Customer, a link to an
electronic report which can be accessed at any time to verify VEOCI's performance against the SLAs.
VEOCI agrees to investigate and correct failures to meet the SLAs by:
(a) initiating investigations to determine the root cause of the failure;
(b) using commercially reasonable efforts to correct the issue;
(c) advising Customer as reasonably requested by Customer of the status of efforts being undertaken
with respect to the issue; and
(d) providing reasonable evidence to Customer that the cause of the issue is being corrected or will be
corrected.
3. SLA Definitions and Measurements
"Minor Default" is deemed to occur when VEOCI's performance against an SLA falls in the range of
performance in which a minimum SLA credit is granted to Customer.
"Major Default" is deemed to occur when VEOCI's performance against an SLA falls in range of
performance in which a maximum SLA default credit is granted to Customer.
"Scheduled Downtime," means the planned downtime, of which VEOCI has notified Customer at least 72
hours in advance.
"Service Level Default" means that VEOCI's performance fell below the established SLA during a
measurement period.
"Service Level Credit" means the amount of additional Service the Customer will be credited for the
applicable Service Level Default during the measurement period.
"Target Service Level" means the expected performance range, within which no Service Level Default is
assessed, and no Service Level Credit is granted.
Measurement periods are monthly, in arrears, with Service Level Defaults and Service Level Credits
being calculated monthly. Any Service Level Credits shall be credited to the Customer annually in arrears,
as applicable. The SLA's set forth in this Schedule shall be Customer's sole and exclusive remedy
related to the SLA default and such Service Level Credits are in lieu of other available remedies such as
damages for breach of contract.
4. Exceptions
The following items will not be considered as a part of the calculation of Service Level Credits and VEOCI
will be relieved of responsibility for SLAs and associated Service Level Credits to the extent VEOCI's
failure to meet the SLA(s) is determined by the parties, to be due to:
13
veoci
Veoci Proprietary Information -If you are not the intended recipient, please delete this document and email legal@veocicom
4korveoci
(a) Force Majeure Events as defined in the Agreement;
(b) Outages resulting from Scheduled Downtime, including VEOCI's upgrading of data center
infrastructure.
(c) Outages arising from Customer's network being inaccessible.
(d) Domain Name Server (DNS) issues outside of the control of VEOCI.
(e) Customer's acts or omissions (including acts or omissions of a third party not acting on behalf of
VEOCI), including, without limitation, custom configuration, scripting, coding, negligence, failure to
timely perform or provide relevant assistance, information or infrastructure required of Customer or
willful misconduct.
(f) Internet outages, or other third -party infrastructure outages which hinder access to VEOCI's
environment.
(g) Outages requested by Customer.
(h) Changes by Customer, or its agents, to Customer's environment which are not communicated to
VEOCI and which adversely impact VEOCI's ability to perform the Service.
(i) Inability of Customer to log in due to Customer's use of LDAP or other single sign -on methods to
control authentication.
5. Service Level Measurement
(a) Service Area: Production Uptime
(b) Objective: VEOCI to provide 99.5% monthly uptime for Production Software Instances
(c) Measurement: For Production availability, the Production downtime shall be measured as the
aggregate number of minutes during the monthly measurement period in which the Service was
unavailable, divided by the total number of minutes in the monthly measurement period. The period of
unavailability shall be measured from the point -in -time that such unavailability is or reasonably should
have been detected by VEOCI.
(i) (Uptime % = [1-(downtime/Production)'100%]). For example, if hosting is unavailable for a total of
200 minutes in a 30 -day month, then Production Uptime is [1-(200/43,200).100%j= 99.5%
(d) Target Service Level: Production Uptime is greater than or equal to 99.5%
(e) Minor Default: Production Uptime is less than 99.5% but greater than or equal to 98%
(f) Major Default: Production Uptime is less than 98%
(g) Measurement Period: Measured on a monthly basis. VEOCI will measure the Production Uptime for
each downtime event and in the aggregate each month during the Term, and, upon written request of
Customer, report the results to Customer within ten (10) business days of the request.
(h) Service Level Credits: Minor Default = credit of one (1) additional day of the Service as an extension
of the term of the Agreement.
(i) Major Default = credit of two (2) additional days of the Service as an extension of the term of the
Agreement
14
veoci
Veoci Proprietary Information -If you are not the intended recipient, please delete this document and email legal@veoci com
veoci
SCHEDULE C. Support Agreement
1. Definitions
"Bug" means a reproducible malfunction of the Veoci Platform reported to VEOCI by Customer that
prevents the Veoci Platform from performing in accordance with the operating specifications described in
the then current documentation.
"Enhancement" a change or addition to the underlying functionality of the Veoci Platform.
"Solution Configuration" means a change or additions to a Solution that significantly alter its functionality
from what is scoped in the applicable SOW. Configuration includes without limitation, new or updated
integrations, configurations, and print templates.
2. Included Support:
(a) Support Center. The VEOCI team will provide support from a support center via email, an internet-
based Client support tool (English version only), and telephone. All support services shall be
provided in English language, unless otherwise specified in this Agreement.
(i) Phone: 203-782-5944
(ii) Internet based Client support tool: https://support.veoci.com/
(iii) Email: support@veoci.com
(b) Hours of Support Center Operation. Support center is available twenty-four (24) hours per day, seven
(7) days per week
(c) Requesting Support.
(i) Customer will identify the severity level (defined below) of the incident when requesting support
from the support center
(ii) If all support center representatives are busy with other calls, a message will be left on the voicemail
response system, which will page appropriate support personnel
(iii) The VEOCI team will target to meet and exceed defined service level metrics defined in this
Schedule
(d) Non -Critical Issue: System performance or bug affecting some users that does not prevent a
customer from using the software to respond to a crisis.
(i) Response Time: 2 business days
(ii) Channel: Email, web, or general support phone number.
(e) Critical Issue: System performance or bug affecting all users that would prevent a customer from
being able to use the software to respond to a crisis.
(i) Response time: 2 business hours
(ii) Channel: Email, web, or general support phone number
(f) Crisis Issue: System outage or severe bug that is preventing customer from using the software
during their response to a crisis while such crisis is occurring.
(i) Response Time: 30 minutes (24x7)
(ii) Channel: Emergency phone number
(g) Crisis Support: General questions, support, or assistance in the instance where: the Veoci Platform
is fully operational, it is outside of VEOCI's applicable business hours, but the customer is responding
to a crisis and needs support.
(i) Response Time: 30 minutes (24x7). May be subject to $200 hourly rate.
(ii) Channel: Emergency phone number
(h) Business Hours:
15
°air
veoci
Veoci Proprietary Information -If you are not the intended recipient, please delete this document and email legal veoci com
veoci
a. Standard Contracts M -F 1:30AM-7PM
b. US -Only contracts M -F 8AM-7PM EST
3. Maintenance Support
(a) VEOCI will maintain the Veoci Platform by providing to Customer any and all software updates and
Enhancements to the Veoci Platform ("Updates") offered by VEOCI. Updates will be provided when
available and include bug fixes, security updates, new features, enhancements to existing features,
and/or performance Enhancements to existing features. Updates will be installed by Veoci's staff or
automated processes.
(b) VEOCI gives its Users the opportunity to request Enhancements to the Veoci Platform by submitting
Enhancement tickets via ADDRESS HERE https://support.veoci.com ("Enhancement Requests").
Veoci encourages Users to submit Enhancement Requests, however whether or not an
Enhancement Request is fulfilled is at the sole discretion of VEOCI. Enhancement Requests that are
fulfilled are incorporated into the Veoci Platform and become available to all customers.
4. Services Not Included
(a) Solution Configurations are not considered support services, and are not included under this
agreement. Any Solution Configuration must be requested in accordance with the Change
Management Plan set forth in the applicable SOW.
16
veoci
Veoci Proprietary Information -If you are not the intended recipient, please delete this document and email legal@veoci com
veoci
SCHEDULE D. Order Form
1. Term of this Order Form
The Service will be available to Customer from: Term Start Date of June 1, 2024 to Term End Date of May
31, 2025 (the "Order Form Term") in exchange for the fees described in Section 3 below, and pursuant to
the terms of the Agreement.
The fees and terms offered in the Agreement and herein are contingent upon execution and delivery to
VEOCI of a signed acceptance of the Agreement and Order Form no later than thirty (30) days from the
date of this Order Form. Otherwise, this Order Form shall be deemed null and void. In the event that VEOCI
countersigns this Order Form, the foregoing sentence shall not be deemed to apply.
2. SaaS, Support and Training, and Implementation
2.1 Software as a Service ("SaaS")
2.1.1. Applications
Customer plans to use the Service for daily and emergency operations
2.1.2. Number of Users
During the Term of this Order Form, Customer is permitted to register a maximum of 24 standard
licenses
2.1.3. Non -User Entries
Service includes the capability to create Non -User Entries in Forms. The number of Non -User Entries
available to Customer during the Order Form Term is set forth in the Fee Table in Section 3.1. As
needed, additional Non -User Entries may be purchased at VEOCI's standard rates specified in the
Optional Services table in Section 3.2.
2.1.4. Document Storage
VEOCI will provide up to 200 GB (gigabytes) of online storage of documents, photos, and other
electronic documentation ("Documents") to Customer. Additional storage can be purchased at VEOCI's
standard rates specified in the Optional Services table in Section 3.2.
2.1.5. Integrated Telephone & SMS Capability
Service includes the capability to automatically send and receive SMS and to dial global phone numbers
as needed and also use text to speech conversion to read out messages. The SMS and phone calls
from the Veoci Platform connect with users who may not be on-line and whose participation is urgently
needed. The Veoci Platform integrates this service from a 3rr party supplier and charges can vary based
on target country and type of connection. Domestic service to the US is included in the pricing;
international calling to other countries is excluded. In order to use this feature, customers must first
obtain consent to be contacted via SMS from all potential recipients. Customer must be able to provide
evidence of such consent in order to access these features. Veoci's SMS features allow individual users
to opt out of receiving SMS notifications without assistance from VEOCI, however assistance is required
to opt out of receiving phone calls. Customer is responsible for managing all SMS and phone call
consents and communicating any opt -out requests for their registered Veoci users to VEOCI.
17
veoci
Veoci Proprietary Information -If you are not the intended recipient, please delete this document and email legal@veoci corn
veoci
2.2 Support and Training
VEOCI will provide maintenance and support services as outlined in Schedule C, Support Agreement.
2.2 .1 Training Offerings
The details of any training services to be provided under this agreement shall be set forth in the
applicable SOW.
2.3 Implementation
The details of any implementation and professional services to be provided under this agreement shall be
set forth in an applicable SOW. As needed, additional training or professional services, both on-line and
on -site, may be procured at VEOCI's standard rates below. Professional services and consulting hours
must be used by the Term End Date set forth in Schedule D, Section 1; unused professional services and
consulting hours do not roll-over to the following Term.
3. Financial Specifications
3.1 Fees & Term
Recognizing the value of the Customer's business, VEOCI offers the Customer the following fees for the
term specified in Schedule D, Section 1 — Term of this Order Form:
QTY
DESCRIPTION
ANNUAL
SUBSCRIPTION
24
Vend Standard Named Licenses (T4)
$11,430.00
$0 00
Up to 23,000 Non -User Form Entries (Extemal Forms) Included
Support, Hosting
Included
Total - Annual
$11,430.00
18
veoci
Veoci Proprietary Information -If you are not the intended recipient, please delete this document and email legal@veoci-com
veoci
OTY
DESCRIPTION
ONE-TIME FEE
1
Implementation of Veoci Core for Government per SOW
$4,500.00
20
Professional Services Hours for Additional Configuration
$3,800.00
3
Administrator Training Credits - 3 des, 5 hours/da, (per person)
$2,850,00
Administrator Training Discount
($2,580.00)
Sales Tax*
00.0'
Total — One -Time
$8,570 00
First Year Total
$20,000.00
*Plus, Applicable Sales Tax
3.2 Optional Services if requested
Standard Training and Consulting Rates — Effective 11-1-2023 - (Subject to change)
Item
Unit
Price
Administrator Training Credits (remote)
3 Half -Days - Price per
attendee
$1,250
Client Hosted Bootcamp (onsite)
2 Days — Price per attendee
(Min 8, Max 15, 1 trainer)
$950, client pays for trainer's travel
and expense
SAML Based SSO Integration (Standard)
Implementation
$1,250
Contact or Member List Integration
(Standard)
Implementation
$1,250
Professional Services & Consulting —
Standard
Hourly
$190
Professional Services & Consulting — US
Only
Hourly
$280
Professional Services & Consulting —
Enterprise/Finance/Aviation
Hourly
$240
Professional Services & Consulting — Custom
Integrations
Hourly
$240
Professional Services & Consulting — Subject
Matter Expert
Hourly
$350
Professional Services & Consulting — PMP
Codified Project Manager
Hourly
$350
Organization Branding (client logo on a -mails
and system screens)
One-time Implementation
$1,500
T&L (Without Air)
Per diem
$300
Hosted Storage
Extra 100 GB per year
$100
Non -User Entry (External Forms)
Single Entry
$1.25
19
veoci
Veoci Proprietary Information -If you are not the intended recipient, please delete this document and email legal@veoci com
veoci
4. Commencement of Work
4.1 Purchase Order Requirement
The Customer hereby agrees to notify VEOCI as to whether a Purchase Order ("PO") is requisite for the
purpose of invoicing. Unless otherwise specified by VEOCI, the initial invoice shall be issued at the onset
of the term to duly initiate the provision of services. The Customer hereby unequivocally affirms one of the
ensuing declarations:
[ ] Customer requires a PO to be properly invoiced. Customer shall ensure that any applicable PO
is issued in advance of the invoicing period as specified in Section 4.1.
• [ ] Customer does not require a PO to be properly invoiced. Customer acknowledges that the first
invoice will be issued as specified in Section 4.1.
4.2 Notification and Confirmation
In the event that Customer requires a Purchase Order for invoicing, VEOCI may not commence any work
or services under this Agreement until a Purchase Order has been issued by Customer, unless otherwise
agreed upon by both parties. Should VEOCI initiate any services or work prior to receiving a PO, it will be
solely at VEOCI's discretion, and VEOCI acknowledges that Customer may not be obligated to compensate
or recognize such services. Upon receipt of any applicable PO, VEOCI will promptly invoice the Customer
and provide written confirmation detailing the precise extent of the work, services, or goods to be provided
as described in the PO.
The parties hereto, intending to be legally bound hereby, have each caused its duly authorized officers or
representatives to sign this Order Form as of the date first set forth below.
Veoci Inc.
Executed By its Authorized Representative
Weld County, CO
Executed by its Authorized Representative
Signature C
Signature: /,--_ 'V <
Print Name: Christopher Ford
Print Name: Kevin D. Ross
Title: VP of Sales & Partnerships
Title: Chair, Weld County Board of Commissioners
Date: 5-1-2024
Date: , ,JUN 2 4_2D24 <
veoci
Veoci Proprietary Information -If you are not the intended recipient, please delete this document and email legal@veoci.com
0224 / v&
■
veoci
Statement of Work (SOW)
Incident Management Solution
Prepared On: May 03, 2024
Primary Customer Contact:
Mr. Roy Rudisill
Director
4-1 970-340-6540
rrudisill@weldgov.com
Veoci
195 Church Street, 14th Floor
New Haver, CT 06510
203-782-5944
mark.demski@veoci.com
Table of Contents
1. Scope Statement
2. Change Management & Governance Plan
3. Veoci Implementation Plan
4. Verified Deliverables
5. Milestones and Deliverables
. ...... ...
Incident / Event Response
6. Training
7. Professional Services for Solution Custon
8. Assumptions & Work Requirements
Integration Requirements
Data Migration Requirements
9. Veoci Solutions Buil ding Blocks
3
3
3
5
5
5
6
7
7
7
7
8
Veoci Proposal SOW for Weld County - CO I Veoci Inc. I (203) 782-5944 I veoci.com I Page 2
1. Scope Statement
Veoci will provide a cloud -based, SaaS incident and emergency management solution by implementing its government
CORE product.
2. Change Management & Governance Plan
Veoci utilizes Project Management tools that follow standard practices, such as the Project Management Body of
Knowledge (PMBOK Guide), which describes established norms, methods, processes, and practices to ensure successful
implementations and completion across all phases of the project life cycle.
Veoci also internally uses the system's tools (i.e., Task Management, Plans, Forms, Workflows, Reports, Dashboards,
Rooms, and Calendars) to manage customer projects. These provide a venue for planning, controlling, and coordinating
projects in collaboration with all stakeholders while also presenting a clear and consistent methodology for logging and
sharing project data and metrics to Users with permissions. Veoci's tools facilitate updating project status information in
real-time and allow for ongoing project reporting.
During project implementation, the customer may identify additional functionality. Any request that changes the scope of
the project or the functionality beyond that identified in the SOW requires a change request and must be reviewed and
approved by the project stakeholders. Change requests are entered into Veoci via a Workflow where the impact of the
proposed change on scope, deliverables, schedule, and cost are evaluated. The project sponsor then approves or rejects
the change, a new SOW (or an SOW addendum) detailing the approved changes is generated, and the entire process is
recorded in the Change Management Log.
3. Veoci Implementation Plan
Veoci's approach to system implementation comprises five phases. The Veoci tools for Project Management will be
available to manage the project following PMP standards during all the project phases. Individual project milestones may
go through these phases independently and in parallel, completing one project milestone while others are still in progress.
Phase 1. Requirements and Planning
During this phase, the Customer Project Lead (and/or backup), other stakeholders identified by the customer, and the
Veoci team work together to determine the project requirements, defining details about the implementation plan,
identifying the material resources and staff (both from the customer and Veoci) needed to successfully complete the
project, and creating the overall configuration plan.
The customer will be responsible for not only communicating requirements, but also gathering and organizing information
from their internal stakeholders. The customer will provide the Veoci team with an understanding of its organization and
processes, methods, and software applications in use that may need integration, as well as other information necessary to
ensure a successful planning phase. As indicated throughout the proposal, Veoci will compile the requirements to
implement the defined solution.
Both parties will also work together on the Planning phase when the customer's team will provide the information needed
to the Veoci team for the creation of the overall plan for the configuration of the defined solution.
Phase 2. Configuring, Piloting, and User Feedback
During this phase, the assigned Veoci Solutions Engineers will build, configure, and test the new system as defined in the
previous phase. The customer will assign personnel as required to work with Veoci on final testing and specify any
changes needed. The Veoci team will also work with the customer's team to implement integrations with other systems if
required. If development effort is needed, any additional cost associated with integration will be assessed.
Phase 3. User Acceptance and Go -Live
During this phase, the customer will accept the system implemented. Veoci provides technical support to the customer's
Administrators and Users to complete all knowledge transfer activities prior to the following training phase. Employees will
answer Veoci team members' questions, provide support and reviews, assist with migration and integration, and be
available for UAT (User Acceptance Testing).
Phase 4. Training
Veoci is simple, intuitive, and easy to use, so most users need only an introductory formal training. Neither the end -users
nor Administrators need a formal IT background or programming knowledge to learn Veoci.
Veoci's training empowers Administrators to modify and change the solution and add processes and methods due to the
no -code configuration.
The training structure and delivery mechanisms are based on our understanding of a customer's solutions and needs.
Possible selections for training options are listed below but these items are not specifically included:
Veoci Proposal SOW for Weld County - COI Veoci Inc. I (203) 782-5944 I veoci.com I Page 3
• Remote orientation webinars recorded for later viewing
• Veoci's online Help/Knowledge Base that is part of the Veoci platform
• Short Task and role -specific videos for end -users
• Train -the -trainer sessions
• Boot Camp training sessions for Administrators that are available in -person or online
An overview of Veoci knowledge resources, including webinars, Boot Camps, training courses, and downloadable training
materials, can be found at veocai.com/knowledge-resources.
Phase 5: Maintenance & Technical Support
Once Veoci has completed the Implementation Phase and the customer verifies acceptance of the solution, the
Maintenance and Technical Support Phase begins and remains in place for the duration of the associated software
licenses. Maintenance includes updates to Veoci software, patches and fixes, and major upgrades to the platform to
support operational effectiveness. Maintenance includes only minor changes to customer -specific solutions. Technical
support includes access to Veoci resources along with continued monitoring and assistance from the Implementation
team.
Regarding maintenance, the Veoci Development team follows the agile methodology and delivers a new version of
software every few weeks. The team completes this process transparently, and Users generally do not notice changes
until their Administrators decide to implement the new functionality. In a majority of releases, changes are small, designed
to be readily apparent, and require no training. If a change will significantly affect how Users navigate within the platform,
Veoci provides extensive advance notice and, as needed, provides pop -ups and introductory text to facilitate adapting to
the new version. New tools, applications, or functionalities requested by the customer are not included in software
updates. New versions of the software are available to customers at no additional cost.
Veoci's technical support encompasses access to the Veoci Knowledge Base, Help Desk, and community resources such
as webinars and User groups. These resources dispense technical advice and innovative assistance to allow the
customer to resolve problems with its solution.
A team of Veoci professionals, including Solutions Engineers and Customer Success Managers (CSMs), remain available
to provide ongoing support and input as part of Veoci's commitment to helping customers maximize the value of their
solution. If a customer requires additional features or significant changes to the existing solution, Veoci will respond to
these requests and bill at our standing rate for professional service hours.
Engagement Model
The Veoci team will be engaged during implementation for an average of 5 hours per week until the implementation
outlined in this SOW is complete with no additional fees beyond what is included in the MSA. Engagement includes
weekly meetings plus offline work such as building solutions, project documentation, and completing software integrations.
Should a customer need an implementation to be expedited, Veoci can be flexible if we have resources available.
The Veoci team will be available to perform the implementation, beginning at the agreed upon start date and continuing
through the delivery of the completed solution. If implementation delays occur due to a lack of customer participation or
cooperation, team resources may be removed from the implementation. Team resources would then be reassigned
depending on availability.
Customer Participation Vital for Implementation Success
Veoci's implementation process is highly collaborative and includes regular participation from the customer's team.
Successful delivery of an on -time solution requires that customers provide data and information and respond to requests
in a timely manner, as well as attend regular project status meetings to provide input on the solution.
Implementations are managed from within the customer's Support and Collaboration room where task management,
plans, forms and workflows, reports, dashboards, and calendars are integrated into the Veoci platform. These tools allow
Veoci to plan, control, and coordinate projects in collaboration with all stakeholders involved. All communications, action
items, tasks, and meeting minutes related to the project are logged and shared in Veoci rooms accessible and restricted
to permissioned Users. The Room Dashboards provide project status information in real-time and allow for ongoing
project reporting.
Veoci Proposal SOW for Weld County - COI Veoci Inc. I (203) 782-5944 I veoci.com I Page 4
4. Verified Deliverables
Veoci uses the Deliverable Verification Workflow to automate the process of collecting customer acknowledgment and
acceptance of each deliverable listed in the project plan. Once a deliverable has been built and undergone User
Acceptance Testing (UAT) by the customer and no further additions or revisions are required to complete the deliverable,
Veoci will request that the customer accept and acknowledge receipt of the deliverable. This is done through an
automated Workflow process that generates an email notification for the Customer Project Manager to review and
approve. The Project Management Dashboard displays the status of all project deliverables. As Deliverables are accepted
and become part of the customer's Veoci solution, Veoci considers implementation complete and is available to provide
ongoing support.
5. Milestones and Deliverables
5.1. Incident I Event Response
The Incident I Event Response product provides a means to digitize and operationalize an organizations response
plans and tasks for all -hazards events. A customizable and reusable template allows for adding predesignated
members, sending notifications, prepopulating tasks and documents for planned events and no -notice incidents.
Upon launching the template, the virtual Emergency Operations Center (EOC) allows for communication and
collaboration to manage the incident or event. Dashboards have been curated to create a common operating
picture.
5.1.1. Incident Management
Whenever an organization is going to manage an all -hazards incident response, planned event, special event,
exercises, situational awareness, or other collaboration is needed, it will create an Incident Room. All activity
having to do with an incident or event is managed within a Room, which comes with a rich set of tools that are
useful during the planning, response, recovery, and mitigation stages. There is no restriction on how many
Rooms can be created or open at the same time. This means that multiple incidents, exercises, and daily
operations can be run in parallel.
Veoci will create an all -hazards "Room Template" that can be launched on -demand. This template incorporates
the following NIMS and ICS/Cornpliant functionality.
5.1.2. Incident Logging
Veoci will implement its best practice Form for logging incidents. Incident status can be tracked and related to
Resource Requests and Mission Tasks. The following Reports will be created for incidents: All Incidents, Open
Incidents, Incidents by Status, Incidents by Type, and if applicable Incidents by County and Incidents by
Jurisdiction.
All Reports can be viewed in a tabular format, calendar, or map, or exported to PDF or Excel. The customer
can create an unlimited number of additional reports using Veoci's point -and -click interface.
5.1.3. ICS Forms and Incident Action Plan
Veoci provides comprehensive, dynamic, and FEMA and CPG 101 compliant ICS forms for all departments
and divisions in a given jurisdiction. Veoci has successfully deployed these to meet all customers' reporting
requirements. When populated, ICS forms can roll up or be independently printed and exported to PDF. ICS
Forms included: 201, 202, 203, 204, 205, 205A, 206, 207, 208, 213RR, 214.
Veoci will implement its best practice IAP solution. The IAP combines the appropriate forms as selected by the
Incident Commander or Administrator, and when populated, can be printed and exported to PDF.
Veoci will implement its best practice ICS and IAP Dashboard which provides easy access to complete or view
ICS Forms and the IAP and can be integrated with all maps, timelines, and threads.
5.1.4. Resource Request Management
Veoci will provide its best practice workflow for tracking resource requests. This workflow is based on the input
fields and process outlined in ICS 213 RR. The following reports are included with this workflow: Requests by
Status, Requests Initiated, Requests Awaiting Me, Resource Requests In Progress, Resource Requests
Closed. All of these reports can be viewed in tabular format, calendar, or map, and can be exported to PDF or
Excel.
Veoci will implement a Resource Request Dashboard which provides easy access to create, track or view all
ICS 213 Resource Requests created for the incident/Room.
5.1.5. Windshield Survey
A Windshield Survey Form will be created to report damage.
Veoci will implement a Damage Assessment Dashboard which provides easy access to create, track and view
all damages, including the Windshield Survey created for the incident room.
Th Windshield data is available on a Dashboard and Map.
Veoci Proposal SOW for Weld County - COI Veoci Inc. 1 (203) 782-5044 I veoci.com I Page 5
5.1.6. Damage Assessment Form
A Damage Assessment Form will be created that allows users to document damage that occurred at a
property. This form captures critical information such as the address, property type, photos / videos, estimated
damage amount, and contact information. A report will be created that shows all damage assessments
completed and a second report will show the aggregate sum of estimated damage amounts. All Reports can
be viewed in a tabular format, on a map, and on a dashboard.
Veoci will implement a Damage Assessment Dashboard which provides easy access to create, track and view
all damages, including the Damage Assessments created for the incident room.
5.1.7. After Action Report, Exercise Plan, and Improvement Plan
Veoci will implement its best practice solutions for After Action Reports, Exercise Plans, and Improvement
Plans, based on the HSEEP principles. These Reports and Plans can be completed through online Forms and
each will have an output template that can be printed or saved as a PDF. A Dashboard will be created that
displays Reports and Plans and a tool for tracking outstanding corrective actions will be available. Corrective
actions can be assigned and notification alerts are delivered via the web, mobile app, email, and SMS if
desired.
5.1.8. Road Closures
A Form will be created which allows the customer to document planned or unplanned road closures. The road
closure data is available on a Dashboard, Calendar, and Map.
5.1.9. Shelter Status Reports
A Form will be created that allows the customer to record shelter information including their location, type,
resources, accessibility, and guest counts. This information will be displayed on a Dashboard and Map.
5.1.10. Meeting Schedule
A Form will be created that allows the customer to create a meeting schedule, document agendas, and record
minutes. The information will be available on a Dashboard and on a Room Calendar.
5.1.11. Incident Briefing Form
Veoci will implement its best practice Form for quick Incident Briefing. This Form keeps track of all incident
briefings and includes a summary of the situation, objectives, key decisions, and date/time of the next Incident
Briefing.
The latest entry is always displayed in the Events Dashboard.
6. Training
For the Statement of Work included here, Veoci recommends the training program described below. Based on the size
and complexity of the customer's operation, additional training needs may be identified throughout the implementation and
can be provided using Professional Service hours to tailor and deliver customized training.
End -User Training
Following the delivery of each of the milestones described in the SOW, Veoci will provide up to two (2) hours of remote
training that covers basic navigation and use of that portion of the total solution.
Veoci Administrator Training Sessions
Veoci employs a train -the -trainer framework, so that post -implementation and training, customer Administrators will be
empowered to train End Users to use the specific Veoci solutions.
The course(s) listed below are appropriate for this implementation:
Incident Management: Veoci Administrator Training
Veoci Proposal SOW for Weld County - CO) Veoci Inc. I (203) 782-5944 I oeoci.com I Page 6
7. Professional Services for Solution Customizations
Veoci is extremely flexible and can be easily configured and reconfigured to adapt to changing business processes. Veoci
Solutions Engineers tailor solutions to meet customers' specific business needs through the use of Professional Service
Hours. Professional Service Hours can also be used by customers to finalize their solution at inception in order to have a
completed solution that is available for use immediately.
20 hours of professional services are included in this SOW. The customer can direct these hours to be used for:
• Point -and -click customizations to solutions
• Building additional solutions using our point -and -click interface
• Creating/updating print templates for Forms, Workflows, and Task Types
• Developing custom training material
• Solution design consulting
8. Assumptions & Work Requirements
In addition to any other responsibilities or duties described in this SOW, set forth below is a list of the obligations for which
the customer is responsible, and assumptions upon which Veoci has relied in creating this SOW.
• The customer will identify, and make available for the duration of this project, one primary contact to act as Project
Lead.
• The Customer Project Lead will brief their project team on Veoci and the customer's goals and objectives prior to
the kick-off call.
• The customer holds primary responsibility for data quality of sufficient standards to achieve customer goals.
• Customer data for migration must be in the format specified either in the Deliverable or as detailed by the Veoci
implementation team following initial requirements gathering. Data to be migrated must be ready for upload, in
addition to being in the specified format (CSV file, PDF, etc.). For example, if importing into a field that accepts
blue/red/green as attributes, entries can not include lime green.
The customer will cooperate in good faith with Veoci in its performance of this SOW by:
• Allocating sufficient resources and time to perform any tasks reasonably necessary to enable Veoci to perform its
obligations under the SOW.
• Delivering in a timely manner any customer collateral and other obligations required for each Milestone included in
this SOW.
• Responding in a timely manner to Veoci's inquiries related to the SOW.
• Actively participating in scheduled project meetings, completing accurate and timely information, data and
feedback all as reasonably required.
Integration Requirements
To successfully complete an integration, Veoci will require assistance and cooperation from the customer as well as the
integrating vendor. Integrations often require access credentials, sample data, and testing before being completed.
Veoci exposes a REST API that can be used by other systems to send data to Veoci or query data from Veoci. Use of this
API is included in this SOW.
Veoci also has a console for configuring connections with APIs exposed by other systems - specifically ones that are
accessible via the web and output either XML or JSON data. An unlimited number of these connections can be
established by the customer.
Veoci can also connect with a web -facing SFTP site or an AWS S3 bucket to run a scheduled import of either CSV or
XLSX data. This functionality is not self-service and needs to be configured by the Veoci team at an additional cost.
For new integrations that Veoci has not yet implemented, Veoci will work to implement a direct integration through REST
API call to this system. Veoci's API integrations are highly flexible and can be implemented easily; however successful
integration is dependent on the application that is being integrated. Veoci will work with the customer and the application
vendor to implement the integration to accomplish the goals specified by the vendor wherever possible. Should an API
integration not be feasible other options such as flat file upload via a SFTP or S3 bucket can be explored as well.
Functionality related to non-standard integrations may require additional configuration by the Veoci team, which will be
provided at an additional cost.
Data Migration Requirements
Veoci Proposal SOW for Weld County - COI Veoci Inc. I (203) 782-5944 I veoci.com I Page 7
Customer data for migration must be in the format specified either in the Deliverable or as detailed by the Veoci
implementation team following initial requirements gathering. Data to be migrated must also be ready for upload, in
addition to being in the specified format (CSV file, xlxs). For example, if importing into a field that accepts blue/red/green
as attributes, entries can not include lime green.
Legacy data provided to Veoci in a format other than that agreed upon will create an error in the system and not allow it to
be uploaded. Veoci will not correct data errors, thus it is vital that the data provided to Veoci be in the exact format as
agreed upon.
9. Veoci Solutions Building Blocks
Veoci tools are the elements that provide specific functionalities within Veoci solutions. During implementation, Veoci
Solution Engineers select the tool or combination of tools to configure the solution based on the customer's goals, existing
processes, and available data.
Alerts, Notifications, and Check -Ins
Alerts, Notifications, and Check -ins can be configured for individuals or groups based on actions or conditions.
Notifications include phone calls, conference calls, text/SMS, email, and mobile app Alerts. Additional costs are
associated with configuring and on -going fees for conference calls.
Custom Actions
Custom Actions allow Administrators to define additional events to be triggered after someone creates or updates a Form
Entry, Workflow, or Task.
Dashboards
Dashboards provide a visual summary of key information and metrics in one easily accessed location.
Forms
Forms are used to collect data in a structured format. Forms also serve as databases, often replacing multiple
spreadsheets, and as ways to populate fields on Maps and Dashboards. Veoci provides considerable flexibility to
configure fields included in Forms, and entries can include text, numbers, email addresses, selection options, date, and
time fields.
Lists
Lists allow individual members to be grouped together for common activities or notifications. Members can be both
customer employees and outside stakeholders, such as local emergency responders. A robust system of permissions
manages individual member access to ensure appropriate and secure access to the Veoci platform.
Mapping Capabilities
Veoci provides its own comprehensive mapping program and intuitive, real-time integration with other GIS software. Users
can enable or disable layers of location data coming from Veoci content such as Forms, Workflows, and Tasks. Users can
also add annotations (i.e., points, lines, polygons) and labels to Maps and enable or disable GIS layers.
Plans
Plans are repeatable Room Templates that can be launched when a Plan is triggered. Plans can be used to instantly
create Rooms that are prepopulated with Dashboards, Workflows, contact lists, required documents, Tasks, and other
Templates.
Print Views
Print Views are customized views of a Form or Workflow entry that can be printed, emailed, exported to PDF, or added to
Veoci Dashboards to provide situational awareness. Many Veoci solutions include default Print Views, especially those
needed for regulatory reporting or compliance. Customized Print Views can be created as needed. Print Templates are
designed using a WYSIWYG or HTML.
Reports
Reports are created to capture and present information to stakeholders, both within and outside of Veoci. Reports are
exported from Vend using PDF print templates. Summary information from Reports is often displayed on Dashboards.
Rooms
A Room is a collaboration space in Veoci that contains tools for gathering information and making decisions. Rooms can
have cascading or descendant Rooms —known as Side Rooms. Almost all end User activity occurs in a Room or Side
Room.
Veoci Proposal SOW for Weld County - CO( Veoci Inc. I (203) 782-5944 I veoci.com I Page 8
Saved Views
Saved Views are customized views of Form or Workflow entries that are configured to show specific information in a
distinct format. Saved Views are used to display information grouped by defined criteria. Saved Views can be created for
Forms, Workflows, and Tasks.
Tasks
Tasks assign a specific responsibility or action to an individual. Tasks can be configured to include structured work
requests, categories of Tasks, priorities, and Map locations.
Workflows
Workflows are used to automate work processes. The customer defines the people, data, and process involved, and Veoci
manages the flow of information and provides transparency, reminders, escalations, and Reports. Workflows also include
automatic conditional steps and assignments for those situations when processes follow alternative flows.
Veoci Proposal SOW for Weld County - COI Veoci Inc. I (203) 782-5944 I veoci.com I Page 9
Contr ct F.
Entity Information
Entity Name*
VEOCI INC
Entity ID*
@00048766
Contract Name *
VEOCI CONTRACT WEB BASED OEM OPERATIONS
PROGRAM
Contract Status
CTB REVIEW
Q New Entity?
Contract ID
8412
Contract Lead *
GMARQUEZ
Contract Lead Email
gmarquez@co.weld.co.us
Parent Contract ID
Requires Board Approval
YES
Department Project #
Contract Description *
WEB -BASED DAILY AND EMERGENCY OPERATIONS PROGRAM THAT WILL SUPPORT THE EMERGENCY
MANAGEMENT OFFICE AND PROVIDE BETTER FUNCTIONING CAPABILITY VS USING MULTIPLE PROGRAMS.
Contract Description 2
Contract Type*
CONTRACT
Amount*
$ 20,000.00
Renewable"
YES
Automatic Renewal
Grant
IGA
Department
OEM
Department Email
CM-OEM@weldgov.com
Department Head Email
CM-OEM-
DeptHead@weldgov.com
County Attorney
GENERAL COUNTY
ATTORNEY EMAIL
County Attorney Email
CM-
COUNTYATTORNEY@WEL
DGOV.COM
If this is a renewal enter previous Contract ID
If this is part of a MSA enter MSA Contract ID
Requested BOCC Agenda Due Date
Date* 06/20/2024
06/24/2024
Will a work session with BOCC be required?*
HAD
Does Contract require Purchasing Dept. to be
included?
Note: the Previous Contract Number and Master Services Agreement Number should be left blank if those contracts
are not in OnBase
Contract Dates
Effective Date
Termination Notice Period
Contact Information
Review Date *
05/01/2025
Renewal Date *
06/01/2025
Committed Delivery Date Expiration Date
Contact Info
Contact Name Contact Type Contact Email Contact Phone 1 Contact Phone 2
Purchasing
Purchasing Approver Purchasing Approved Date
Approval Process
Department Head Finance Approver Legal Counsel
ROY RUDISILL CHERYL PATTELLI BRUCE BARKER
DH Approved Date Finance Approved Date Legal Counsel Approved Date
06/19/2024 06/19/2024 06/19/2024
Final Approval
BOCC Approved Tyler Ref #
AG 062424
BOCC Signed Date Originator
GMARQUEZ
BOCC Agenda Date
06/24/2024
Hello