HomeMy WebLinkAbout20250594.tiffCon*vcc iDW( ftL4
BOARD OF COUNTY COMMISSIONERS
PASS -AROUND REVIEW
PASS -AROUND TITLE: 2025 Renewal for Setpoint Software and Services
DEPARTMENT: Information Technology
PERSON REQUESTING: Ryan Rose
DATE: 2/21/25
Brief description of the problem/issue:
The Facilities Department uses Setpoint software as part of their building management suite. The agreement we have with Setpoint renews annually
This year, the Facilities Department is requesting to renew with the option for 6 8 -hour service visits. The County Attorney's office has reviewed this
agreemeent, and all funding needed is included in the FY25 Facilities Budget
What options exist for the Board?
1) Renew Setpoint software
2) Request work session to discuss
Consequences:
Necessary software for building environmental controls
Impacts:
Operationally critical software
Cost (Current Fiscal Year/Ongoing or Subsequent Fiscal Years:
$13,398, included in Facilities FY25 Budget.
Recommendation:
It is the recommendation of the IT department to renew Setpoint software (Option 1).
Support Recommendation Schedule
Place on BOCC Agenda Work Session
Perry L. Buck
Scott K. James
Jason S. Maxey
Lynette Peppier
Kevin D. Ross
bflW1
3/3/25
CCt0n5QC T)
Other/Comments:
2025-0594
3/3/Z5 VTh(\3
SETPOINT.
Since 119.3 `r/ SYSTEMS CORPORATION
collaborative solutions.
unmatched training.
DENVER
8167 SouthPark Circle
Littleton, CO 80120
Weld County
Greeley, CO
Technical Support Agreement
Account Manager: Mark Hopp
2/3/2025
COLORADO SPRINGS
105S Elkton Drive
Colorado Springs, CO 809O7
24/7 service
1.800.372.8837
info@setpointsystems.com
setpointsysteons.corn
TECHNICAL SUPPORT AGREEMENT (TSA)
ESTIMATE NUMBER: RM2025020005
DATE:
SUBMITTED TO:
Now known as
Customer
PROJECT:
NET PRICE:
SPECIAL REMARKS
PERIODIC BILLING
FREQUENCY:
REMARKS:
2/3/2025
Julian Rodriguez
Maintenance Operations Manager
Weld County Facilities Department
1105 H Street,
Greeley, CO 80631
TSA Customer #T2312 — Term: 3/1/2025 - 2/28/2026
TSA
Term
Cost
Per Visit
Total
Term Cost
TSA
Annual
Visits
.
$3,124.00
$6,248.00
(2) 8 -hour visits
a
1
year
$2,523.00
$10,092.00
(4) 8 -hour
visits
D 1
year
1
year
$2,233.00
$13,398.00
(6) 8 -hour
visits
Above pricing includes enteliWEB/enteliVIZ annual software renewal costs.
(Currently expires July 17th, 2025)
Per visit
Given time, Setpoint will provide the services listed in accordance with the
attached TECHNICAL SUPPORT AGREEMENT, which includes:
• System Hardware, Firmware, and Software Services
• Attachment A - BAS covered in this agreement
• Attachment B - Technical Support Tasks
• Attachment C - IT Technical Support Tasks
• Attachment D - Software License Management
• Terms and Conditions
Proposal Accepted
By Customer
Printed Name/Title
MAR 0 3 27.5
Date
Attest:
Esther,E. Gesi
BY:
.44,14r4•42A)
Clerk to the Board
Deputy Clerk to the Board
Page 2 of 11
TSA 1-2023-V1
Submitted By
Setpoint Systems Corporation
Approved by President
72- 4.1.ZZ 0 Z_ 5
Setpoint Systems Corporation
Z (25r-C)5cILV
TECHNICAL SUPPORT AGREEMENT (TSA)
SYSTEM HARDWARE, FIRMWARE, AND SOFTWARE SUPPORT
Based on available time, Setpoint Systems Corporation (Setpoint) can provide the services listed herein
to Customer on the Building Automation System (BAS) described in the attached documents that specify
hardware, firmware, and software services by a factory -trained service representative.
SERVICE RESPONSE AND ONSITE SUPPORT
PHONE AND/OR
ONLINE ACCESS
Setpoint will respond within ONE (1) hour after initial notification by an authorized
representative of the Customer's facility utilizing Setpoint's 24/7 service line 800-
3724837 or service@setpointsystems.com.
CONSULTATION Setpoint will provide phone consultation to the Customer regarding system
hardware and software operation and database changes. Phone consultations
will not exceed FIFTEEN (15) minutes. Corrective maintenance and system
repairs of other Setpoint contract customers shall take priority over remote online
access and/or phone consultations.
ONLINE ACCESS Setpoint will remotely log in to a system, provided the Customer has a BAS web -
accessible system and Setpoint has administrative login rights supplied by the
Customer. The Customer shall maintain and be responsible for the cost of any
online access requirements connected to and/or required to maintain and
troubleshoot the BAS.
ON -SITE If the Setpoint representative determines a site visit is required to complete
RESPONSE diagnostics or to make corrections, Setpoint will be on -site within TWENTY-FOUR
(24) hours of the call. Service calls are subject to the labor rates described herein
(See `SERVICE PRICING' on page 5).
ON -SITE Setpoint will document each on -site service call and/or TSA visit in the Setpoint
DOCUMENTATION provided Log Book on site showing time, date, operator, and a brief description of
the activity along with any recommendations. Setpoint will provide the on -site Log
Book consisting of the following:
• Emergency contact procedures • As -built drawings (where applicable)
• Operator log • O&M manuals (where applicable)
• Service log • Flash drive for system backups
• Equipment log
AGREEMENT The Technical Support Agreement performance will be reviewed with a Customer
COVERAGE representative at least one time per year. The review will include a summary of the
REVIEWS past year's activity under the contract and an evaluation of the coverage against
customer needs. Suggestions for a change in coverage or other improvements will
be discussed.
COVID-19 Masks will be worn by our staff at all times, social distancing will be exercised, &
PRECAUTIONS work areas will be kept clean and sanitized
Setpoint employees will adhere to the jobsite policies concerning COVID-19
Page 3of 11
TSA 1-2023-V1
Setpoint Systems Corporation
EXTENDED SERVICES
SOFTWARE Setpoint will back up the BAS database(s) for controllers and operator
PROTECTION workstations (OWS) on each site visit (where applicable). In the event of memory
loss on any of the servers, OWS, or controllers, Setpoint will reload the affected
databases from the current backup copy that is stored in the Log Book flash drive.
SYSTEM A Setpoint Account Manager will be available on a regular basis for system
PERFORMANCE consultation regarding energy management, performance reviews, system
REVIEWS upgrade strategies, system migration, expansion and other BAS improvement
measures.
ON -SITE SERVICE Technical support shall be performed in accordance with a program of Delta
& TECHNICAL Controls standardized routines. Components suspected of being faulty may be
SUPPORT repaired or replaced at Setpoint's recommendation to restore system integrity.
Services may include:
® Priority hardware repair
® Advanced replacement
® Loaner program (Delta Controllers Only)
® Management of licenses
® Firmware and software upgrades
® Assigned service account manager
Update and upgrade planning
® System audit
7,
AGREEMENT The TSA performance will be reviewed with a Customer representative at least one
COVERAGE time per year. The review will include a summary of the past year's activity under
REVIEWS the contract and an evaluation of the coverage against customer needs, including
suggestions for any change in coverage or other improvements.
CUSTOMER TSA Customers are given priority seating for unlimited FREE training per
TRAINING Setpoint's training schedule at either of our Colorado offices. Classes will be
hands-on classes taught by factory -trained instructors. Class material, continental
breakfast and lunch will be provided. TSA Customers may attend classes as often
as desired based on space availability. Specialty classes do not apply. Customers
may register on SetpointSystems.com. Access to our on-line training videos (when
available) and technical articles.
Page 4 of 11
TSA 1-2023-V1
Setpoint Systems Corporation
SERVICE PRICING
TSA SERVICE
RATES
NON-TSA
SERVICE RATES
TSA
CUSTOMERS'
BILL RATES
PARTS
Regular Rate
$117.00
$217.40
Rates include:
O.T. Rate
$175.50
Sundays & Holidays Rate
$234.00
$326.10 $434.00
• Regular service hours are 7:30 am to 4:30 pm Monday to Friday
• 1-1/2 times standard rate for non -business hours
• 2 times standard rate for Sundays and holidays
• 1 hour minimum portal-to-portal charge for site visits
• 1 hour minimum on -site charge for site visits
• Mileage charge of $1.30 per mile from Setpoint office in Littleton,
Colorado to the Customer's location and return to the Setpoint office
• Taxes are based upon local requirements
• Freight is added to the total cost of an order when identified
• Phone consultations exceeding fifteen (15) minutes will be billed in
'/z hour increments
TSA Customers qualify for list price less 50% on all Delta components and list price
less 30% on all other materials
Page 5 of 11
TSA 1-2023-V1
Setpoint Systems Corporation
ATTACHMENT "A"- BAS COVERED UNDER THIS AGREEMENT
NUMBER:
RM2025020005
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Page 6 of 11
TSA 1-2023-V1
Setpoint Systems Corporation
ATTACHMENT "B"- TECHNICAL SUPPORT TASKS
NUMBER: RM2025020005
SOFTWARE SUPPORT TASKS
Based on available time, the following technical support tasks may be performed in accordance with a
program of manufacturer's and industry standardized routines. Components suspected of being faulty
will be reported to the Customer and may be repaired or replaced with the Customer's written approval.
PROGRAM
VERIFICATION
AND FINE
TUNING:
Rotating schedule
of sample checks
of programs
HARDWARE
VALIDATION
AND
INSPECTIONS:
Rotating Schedule
of Sample Tasks
Control Loops:
Trend Logs:
Alarms:
Scheduling:
General- Visual
inspections:
Terminal
Operations:
• Review set points
• Review database setup
• Interview end -user comfort and operations
• Tune control loops, as required
• Review database setup and reporting
• Verify system scanners
• View trend logs: single, multiple point displays
• Review alarm reports
• Review database setup and reporting
• Review alarm messaging
• Review alarm priorities
• Interview end -user for proper start/stop times
• Review databases
• Check all panels
• Check for panel drawings
• Check all panel terminations
• Check all connectors: Power, PC, Printer, RS485,
ModBus, etc.
• Check for tagging
• Check indication lights operational:
• Power "on" switch light
• CPU control light
• Scan rate light
• VDC power light
• Log -in light
• Output indication light
• Input indication light
• HOA switches in Auto" position
Review On -Site Logbook:
• Program changes
• Set point changes
• System database backups
• Problems
• Successes
• Check and test PC:
o Clean screen(s)
o Visual display clarity
o Cable connections
o Operating system diagnostics
Page 7 of 11
TSA 1-2023-V1
Setpoint Systems Corporation
HARDWARE
SUPPORT
TASKS
SYSTEM END -
TO -END
INTEGRITY
TESTS:
Rotating schedule
of sample point
checks
Perform System
Diagnostics:
Digital Inputs:
Analog Inputs:
Digital Outputs:
Analog Outputs:
Pulse Points:
• Perform system diagnostic testing
• Print system reports
• Report all errors and recommendations
• Report all errors and recommendations
• Backup database and provide back-up media
• Check operations
• Check calibration and re -calibrate, if required
• Check database for setup
• Check operations
• Check calibration and re -calibrate, if required
• Check database for setup
• Check operations by point commanding
• Check calibration and re -calibrate, if required
• Check database for setup
• Check operations by stroking device via point
commanding
• Check stroke and seating and re -calibrate, if required
• Check database for setup
• Check operations
• Check calibration and re -calibrate, if required
• Check database for setup
Page S of 11
TSA 1-2023-V1
r__
Setpoint Systems Corporation
ATTACHMENT "C"- IT TECHNICAL SUPPORT TASKS
NUMBER:
RM2025020005
IT SUPPORT TASKS
Based on available time, the following IT technical support tasks may be performed in accordance with a
program of manufacturer's and industry standardized routines.
MAINTENANCE
UPDATES
PERFORMANCE
LOG BOOK:
• Removal of thermal dust/debris
• Clean and reset circuit boards
• Power surge/UPS equipment check
• Virus check
• Hard disk space verification
• Hardware and software inventory
• Hardware diagnostics
• OS Service Pack verification/installation and updates if applicable
• Controls software update recommendations; proposal provided by Customer's
Account Manager
• Virus definition update verification
• Hardware and software update if applicable
• Software license management and annual cost if applicable
• PC performance optimization
• Server performance optimization
• OS startup optimization
• Network performance optimization
• Check Log Book
• Address and log all items performed on call in addition to recommendations
Page 9 of 11
TSA 1-2023-V1
Setpoint Systems Corporation
ATTACHMENT "D"- SOFTWARE LICENSE MANAGEMENT
While the TSA agreement is enforced, Setpoint will manage the renewal of the following licenses for this
system throughout the TSA's duration.
Software Description a
N/A
i YES
I NO
enteliWEB
Facility
Management Software
X
enteltVl2
Graphics
Software
_
X
_
enteliWEB Add-ons:
Milestone
X Protect-enteliWEB
camera integration
X
enteliWEB
Facility
Scheduler
�
X
,
enteliWEB Weather
Gateway
I
enteliWEB
Interactive
Kiosks
X
enteliWEB
Network Tool
X
enteIIWEB
Data Transfer Module
X
enteliWEB
Device
Snapshot
Tool
X
enteliWEB
Meter Correction
_
X
enteliWEB
Bookmark Module
X
enteliWEB
Commissioning
Module
X
enteliWEB Advance Points
List
Widget
X
enteliWEB
BMS
Reporting
X
enteliWEB Tenant Billing
_
X
enteliWEB
Energy
I
X
enteliWEB
Earthright
Enemy Dashboard
X
Visual
BACnet _
w
X
enteliWEB
Optlgo
integration
Module
a
_
X
Kaizen Energy Analytics
_
X
Leaacv Products:
a a _
ORCAvIew
4
ORCAweb
_
_
X
•
,
Illustrator
•
X
Historian
_
X
Page 10 of 11
TSA 1-2023-V 1
Setpolnt Systems Corporation
TERMS & CONDITIONS
By accepting this Proposal, Customer agrees to be bound by the following terms and conditions:
1.0 GENERAL PROVISIONS
1.1 Normal working hours are defined as 7:30 A.M. to
4:30 P.M. Monday through Friday inclusive, excluding Holidays.
1.2 Throughout the term of this agreement, CUSTOMER
shall maintain site conditions within the common environmental
range of all system devices, as specified in the specifications.
Setpoint Systems Corporation reserves the right to terminate or
refuse service when, in its opinion, conditions at the site
installation represent a health or safety hazard.
1.3 Customer shall provide reasonable means of access
to the equipment being serviced. Setpoint Systems shall not be
responsible for any removal, replacement or refinishing of the
building structure, if required to gain access to equipment.
Setpoint Systems shall be permitted to control and/or operate
all equipment necessary to perform the services herein
described as arranged with the Customer's representative.
Customer shall make available, if requested for safety reasons,
an authorized representative on the premises during Setpoint
Systems' performance of service.
1.4 Setpoint Systems shah warrant all new materials
provided under this contract for one (1) year from date of
installation.
1.5 This agreement, when accepted in writing by the
Customer and Setpoint Systems, shall constitute the entire
agreement between the two parties.
1.6 All Setpoint Systems materials, tools, documentation
and test equipment used on the job site shall remain exclusive
property of Setpoint Systems. Setpoint Systems shall have use
of common building tools, such as ladders, etc.
2.0 TERMS OF PAYMENT
2.1 For services not covered herein and performed by
Setpoint Systems upon Customer's request, Customer agrees
to pay Setpoint Systems in accordance with its then prevailing
rates and terms (including reimbursement of third party bill
processing and vendor qualification fees and expenses).
2.2 This agreement may be adjusted on any anniversary
date for changes in labor and/or material charges, and items or
equipment covered by mutual agreement of both parties.
2.3 Customer agrees to pay applicable sales, use or like
taxes in addition to the amounts set forth above that Setpoint
Systems is required to collect or that are later imposed on
Setpoint Systems in connection with this agreement unless
Customer provides valid evidence of exemption from such tax.
2.4 Setpoint Systems reserves the right to withhold
without liability, with prior written notice, any service called for if
payments due Setpoint Systems (whether under this agreement
or other contract) are not made in accordance with these terms.
2.5 If technical service agreements are cancelled before
completion, early cancellation fees of 3 months on annual and 6
months on 2 and 3 year agreements will be charged.
3.0 TERMINATION
3.1 If either party fails to perform or observe any covenant
or obligation under this agreement, and such failure continues
for a period of ninety (90) days after written notice thereof, the
other party shall have the right to terminate this agreement.
3.2 Setpoint Systems shall have the right to terminate this
agreement if: Customer attempts to assign this agreement
without the written consent of Setpoint Systems or transfer any
of its rights, proceedings, voluntary or involuntary by or against
Customer, or in the event or appointment, with or without
Customer's consent, of a receiver for the benefit of creditors; or
if a Customer fails to make any payment required under the
agreement within thirty (30) days after the same shall become
due and payable.
3.3 In the event of termination, all payments invoiced but
not paid by the Customer shall become immediately due and
payable. Charges for all other work performed for which
Customer has not been invoiced shall immediately become due
and payable upon request by Customer of an invoice.
4.0 LIMITATION OF LIABILITY AND WARRANTY
4.1 Setpoint Systems shall not be liable for any loss,
delay, injury, or damage that may be caused by circumstances
beyond its control, including, but not restricted to, acts of God,
war, civil commotion, acts of government, fire, theft, corrosion,
floods, water damage, lightening, freeze -ups, strikes, lockouts,
differences with workmen, riots, explosions, quarantine
restrictions, delays in transportation, shortage of fuel, labor or
materials, or malicious mischief. IN NO EVENT SHALL
SETPOINT SYSTEMS BE LIABLE FOR ANY SPECIAL
INDIRECT, CONSEQUENTIAL OR SPECULATIVE DAMAGES;
however, this sentence shall not relieve Setpoint Systems of
any liability for damage to property or injury to persons resulting
from accidents caused directly by the negligence of Setpoint
Systems in performance or failure of performance of its
obligations under this agreement.
4.2 Setpoint Systems shall not be required to make safety
tests, install new devices or make modifications to any
equipment beyond the scope of the original contract in order to
comply with recommendations or directives of insurance
companies, government bodies, or for other reasons.
4.3 Setpoint Systems shall not be required to make
replacements or repairs necessitated by reasons of negligence,
abuse or misuse, or by reason of any other cause beyond its
control except ordinary wear and tear.
4.4 This agreement pre -supposes that all equipment is in
satisfactory working condition, Is at the recommended version
level, and unmodified. Upon initial inspection or initial seasonal
startup, Setpoint Systems will make recommendations in writing
to Customer of those repairs and/or replacements determined
necessary to bring equipment to proper operating condition.
Should repairs not be authorized within thirty (30) days, the
equipment will be eliminated from coverage and the agreement
price shall be adjusted accordingly.
4.5 If the equipment or software included under this
agreement is altered, modified or changed by a party other than
Setpoint Systems, this agreement can be modified to
incorporate such changes and the agreement price can be
adjusted accordingly_
4.6 It is understood that the provisions of this agreement
apply only to the systems and equipment listed herein. Repair
or replacement of any other systems or equipment not included
herein is not included in this agreement.
5.0 MISCELLANEOUS
5.1 All waivers, alterations, changes or modifications to
this agreement, and all notices required, must be in writing and
accepted by both parties.
5.2 The provisions of this agreement are declared to be
severable. Any provision, in whole or in part prohibited or
unenforceable in any jurisdiction shall be ineffective to the
extent of such prohibition or unenforceability, without
invalidating the remaining provisions hereof.
5.3 This agreement shall be governed by and construed in
accordance with the laws of the State of Colorado.
5.4 Governmental Immunity. No term or condition of this
Agreement shall be construed or interpreted as a waiver,
express or implied, of any of the immunities, rights, benefits,
protections or other provisions, of the Colorado Governmental
Immunity Act §§24-10-101 et seq., as applicable now or
hereafter amended.
Page 11 of 11
TSA 1-2023-V1
Setpoint Systems Corporation
Contract Form
Entity Information
Entity Name*
SETPOINT SYSTEMS CORP
Entity ID*
@00010762
Contract Name*
2025 RENEWAL FOR SETPOINT SOFTWARE AND
SERVICES
Contract Status
CTB REVIEW
Contract ID
9164
Contract Lead*
JMUNDT
Contract Lead Email
jmundt@weld.gov
Contract Description *
2025 RENEWAL FOR SETPOINT SOFTWARE AND SERVICES
Contract Description 2
Contract Type *
AGREEMENT
Amount *
$13,398.00
Renewable*
NO
Automatic Renewal
Grant
IGA
Department
INFORMATION
TECHNOLOGY-GIS
Department Email
CM-
InformationTechnologyGl
S@weld.gov
Department Head Email
CM-
InformationTechnologyGl
S-DeptHead@weld.gov
County Attorney
GENERAL COUNTY
ATTORNEY EMAIL
County Attorney Email
CM-
COUNTYATTORNEYPWEL
D.GOV
New Entity?
Requested BOCC Agenda
Date *
03/05/2025
Parent Contract ID
Requires Board Approval
YES
Department Project #
Due Date
03/01/2025
Will a work session with BOCC be required?*
NO
Does Contract require Purchasing Dept. to be
included?
If this is a renewal enter previous Contract ID
If this is part of a MSA enter MSA Contract ID
Note: the Previous Contract Number and Master Services Agreement Number should be left blank if those contracts
are not in OnBase
Contract Dates
Effective Date
Termination Notice Period
Contact Information
Contact Info
Contact Name
Purchasing
Purchasing Approver
CONSENT
Approval Process
Department Head
RYAN ROSE
DH Approved Date
02/27/2025
Final Approval
BOCC Approved
BOCC Signed Date
BOCC Agenda Date
03/03/2025
Review Date *
1 2'31 /2025
Committed Delivery Date
Contact Type Contact Email
Finance Approver
CONSENT
Renewal Date
Expiration Date*
02/13/2026
Contact Phone 1
Purchasing Approved Date
02;'27;2025
Finance Approved Date
02/27/2025
Tyler Ref #
AG 030325
Originator
JMUNDT
Legal Counsel
CONSENT
Contact Phone 2
Legal Counsel Approved Date
02/27;'2025
Hello