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Home My WebLink About20173492.tiffa0ci BOARD OF COUNTY COMMISSIONERS PASS -AROUND REVIEW PASS -AROUND TITLE: Inmate Phone Services Extension- Securus DEPARTMENT: Sheriff's Office- Detentions Division PERSON REQUESTING: Sgt. Jarrod Bean DATE: 1/30/2024 Brief description of the problem/issue: This is a 91 -day extension to provide phone, visiting and on-line credit card bonding to the inmates of the Weld County Jail. Due to the length of time the recent bid selection protest took, the new company is unable to get all of the equipment installed and services up and running, before January 1, 2024. The final extension with Securus ends on December 31, 2023. This extension would run from January 1, 2024, to March 31, 2024. There is also a provision that the County will provide a 2 week notification of cutover to Securus if the new vendor's service is available earlier than the 91 day extension. The new vendor is aware of this extension. Please note that this has been reviewed by attorney Bruce Barker. What options exist for the Board? The board may either approve or deny this extension. Consequences: If not approved, the County would be unable to provide statutorily mandated services to the inmates in the Weld County Jail. Impacts: If the Board approves the extension, phone, visiting and on-line credit card bonding services will continue for 91 days, or until the new vendor has their equipment and services online. Costs (Current Fiscal Year / Ongoing or Subsequent Fiscal Years): There are no costs to the county to remain with Securus during this time and will continue to receive the same commission rates as specified in the original contract. Recommendation: It is recommended the board approve this extension for 91 days with Securus. Securus has continued to provide satisfactory services and meets the needs of the County to deliver phone, visiting and on-line credit card bonding services to the Weld County Sheriff's Office. Perry L. Buck, Pro -Ten Mike Freeman Scott K. James Kevin D. Ross , Chair Lori Saine CATW14- nor6-a- VI 2/24 Support Recommendation Schedule Place on BOCC Agenda Work Session Other/Comments: cc: C(7) (-DO /ice/ 2 201"I-3cIq2 J S U0O� SU UO CONTRACT AGREEMENT EXTENSION/RENEWAL BETWEEN THE WELD COUNTY SHERIFF'S OFFICE AND SECURUS This Agreemert Extension/Renewal ("Renewal"), made and entered into 17i day of February, 2024, by and between the Board of Weld County Commissioners, on behalf of the Weld County Sheriff's Office, hereinafter referred to as the "Department", and Securus Technologies, Inc., hereinafter referred to as the "Contractor". WHEREAS the parties entered into an agreement (the "Original Agreement") identified by the Weld County Clerk to the Board of County Commesioners as document No. 2017-3492, approved on 12/11/2017. WHEREAS the parties hereby agree to extend the term of the Original Agreement in accordance with the terms of the Original Agreement, which is incorporated by reference herein, as well as the terms provided herein. NOW THEREFORE, in consideration of the premises, the parties hereto covenant and agree as follows: • The Original Agreement of 3 years, with 2 consecutive 1 year extensions ended on 12/31/2023. • The parties agree to extend the Original Agreement for an additional 91 days• which will begin 01/01/2024, and will end on 3/31/2024. During this time period, the cutover for the new vendor may take place and occur prior to the end date of this extension. If cutover is scheduled to take place prior to the end date of this extension, County shall provide Contractor written notice of the cutover and termination of this extension at least two weeks prior to the date of cutover. • The Renewal, together with the Original Agreement and amendments, constitute the entire understanding between the parties. • All other terms and conditions of the Original Agreement remain unchanged. IN WITNESS WHEREOF, the parties hereto have duly executed the Agreement as of the day, month, and year first above written. CONTRACTOR: Alex Yeo Printed Name 7444- c(ee Signature ATTEST: ATTEice;cirgiv jeito;ok Weld Co tv ' I to the Board BY: t o1�4 Deputy Clerk to,' a Bear. Aft t� IB 1 � �� rr�► ►T� 'lam_ Perry L. BlpiEk, Chair Pro-Tem BOARD OF COUNTY COMMISSIONERS WELD COUNTY, COLORADO FEB 1 2 2024 aO/ 7-3Y-9,2_ Contract Form Entity Information Entity Name * SECURUS TECHNOLOGIES Entity ID* @00029242 O New Entity? Contract Name* Contract ID AMENDMENT FOR 91 DAY EXTENSION JAN-MAR2024 7809 Contract Status CTB REVIEW Contract Lead * MKNEE Contract Lead Email mknee@weldgov.com; skohlgraf@weldgov.com Parent Contract ID 6590 Requires Board Approval YES Department Project # Contract Description THIS IS THE AMENDMENT TO EXTEND THE EXISTING INMATE COMMUNICATION CONTRACT WITH SECURUS UNTIL VIAPATH IS TAKING OVER. EXT IS FOR 91 DAYS 1 JAN -31 MARCH 2024. WCSO RECEIVES COMMISSION AND NO EXPENSE IS PAID. Contract Description 2 Contract Type AMENDMENT Amount* $0.00 Renewable* NO Automatic Renewal Grant IGA Department SHERIFF Department Email CM-Sheriff@weldgov.com Department Head Email CM-Sheriff- DeptHead@weldgov.com County Attorney GENERAL COUNTY ATTORNEY EMAIL County Attorney Email CM- COUNTYATTORNEY@WEL DGOV.COM If this is a renewal enter previous Contract ID If this is part of a MSA enter MSA Contract ID Requested BOCC Agenda Due Date Date* 02/15/2024 02/19/2024 Will a work session with BOCC be required?* NO Does Contract require Purchasing Dept. to be included? Note: the Previous Contract Number and Master Services Agreement Number should be left blank if those contracts are not in OnBase Contract Dates Effective Date Termination Notice Period Contact Information Contact Info Review Date 03/01/2024 Committed Delivery Date Renewal Date Expiration Date" 03/31/2024 Contact Name Contact Type Contact Email Contact Phone 1 Contact Phone 2 Purchasing Purchasing Approver Purchasing Approved Date Approval Process Department Head DONNIE PATCH DH Approved Date 02/07/2024 Final Approval BOCC Approved BOCC Signed Date BOCC Agenda Date 02/12/2024 Finance Approver CHERYL PATTELLI Legal Counsel BRUCE BARKER Finance Approved Date Legal Counsel Approved Date 02/07/2024 02/08/2024 Tyler Ref* AG 021224 Originator SKOHLGRAF BOARD OF COUNTY COMMISSIONERS PASS -AROUND REVIEW PASS -AROUND TITLE: Securus Inmate Telephone Amendment DEPARTMENT: Sheriff's Office — Detentions Division PERSON REQUESTING: Lt. Matt Elbe cr4achDt s7 DATE: 11/08/22 Brief description of the problem/issue: Securus Technologies, LLC is moving away from coin operated telephones that are a part of inmate telephone services provided to their clients which the County is one of. They will be changing to a calling card system/process which requires a vending machine to be placed at the Weld County Alternative Programs building. Calling cards will be purchased by Alternative Programs at a discounted rate (76% of actual cost), stocked in the vending machine, purchased from the vending machine by work release clients with all profits remaining with the County. It should be noted that there are no hardware or installation costs to the County. This amendment change will not affect services provided to the Weld County jail or other sites that are part of this Agreement. it should be noted that this Amendment document and this Pass Around document have been reviewed by Karin McDougal. What options exist for the Board? (include consequences, impacts, costs, etc. of options): The Board can approve this amendment and continue the services being provided for inmate telephone services. Although there is a cost up front to purchase pre -paid calling cards to be sold to clients, this cost will be offset by the revenue obtained through the sale of the pre -paid cards. The Board could also refuse to approve this amendment and Alternative Programs would be left with no telephone options for their clients in their program. Recommendation: It is recommended that the Board approve this amendment. It is a necessary change to continue telephone services within the Weld County Alternative Programs building, and subsequently the jail, which the County is obligated to provide. Perry L. Buck Mike Freeman, Pro-Tem Scott K. James, Chair Steve Moreno Lori Saine eon seth IZ In/ Z2 Approve Recommendation te ) 02/02g/02g Schedule Work Session Other/Comments: 46102-192 SooO3� / CONTRACT AMENDMENT BETWEEN WELD COUNTY AND SECURUS TECHNOLOGIES, LLC This Amendment ("Amendment") is made to the Original Agreement between Weld County ("County") and Securus Technologies, LLC ("Contractor") which was effective on December 11, 2017 ("Agreement") WHEREAS the parties entered into the Agreement identified by the Weld County Clerk to the Board of County Commissioners as document No 2017-3492, approved on December 11, 2017 WHEREAS the parties hereby agree to amend the Agreement, which is incorporated by reference herein, as well as the terms provided herein NOW THEREFORE, in consideration of the premises, the parties hereto covenant and agree as follows 1 Term This Fourth Amendment shall commence on the effective date of this amendment, which unless otherwise stated will be when both parties have signed or otherwise approved the amendment and shall remain in effect through the remaining terms of the Agreement Notwithstanding anything to the contrary, the terms and conditions of the Agreement shall continue to apply for as long as the Master Services Agreement signed on December 11, 2017 is still an effect ' 2 Telephone Configuration Adjustments Contractor will remove the currently deployed coin -operated payphones and install seven wall phones and one adtran unit at no cost to County at the Alternative` Programs Facility located at 1390 N 17th Ave Greeley, CO 80631 Contractor will provide prepaid calling cards to County for distribution as follows VENDING MACHINE County grants Contractor the right to install a Prepaid Calling Card Vending Machine ("Vending Machine") at the County's Alternative Programs Facility (Work Release) County agrees to purchase and dispense Prepaid Calling Cards from Contractor at a discount percentage of 76% County will furnish the necessary space, janitorial services, security, and utilities to permit the proper installation and operation of the Vending Machine(s) Contractor agrees to install, maintain, and service the Vending Machine(s) in accordance with industry standards and all federal, state, and local laws Contractor will train County's staff in the stocking and operation of the Vending Machine(s), and thereafter, County will be solely responsible for keeping the Vending Machine(s) stocked and removing any and all cash from the machine(s) Prepaid Calling Cards are not returnable or refundable, all sales are final Each Prepaid Calling Card will be valid for no more than six (6) months from the date it is first used The Cards are subject to applicable local, state, and federal taxes plus any applicable per call surcharge fee Contractor will invoice County for each order of Prepaid Calling Cards County agrees to pay the invoice within 30 days, including all applicable sales taxes and other regulatory charges County may provide Contractor with a Sales and Use Tax Resale Certificate stating that County is responsible for charging the applicable taxes to the end -users and for remitting the collected taxes to the proper taxing jurisdictions If Contractor receives a Sales and Use Tax Resale Certificate from County, Contractor will not charge applicable sales taxes on the invoices for Prepaid Calling Cards purchases County will retain all income derived from the prepaid calling cards sold through the Vending Machine(s), and will be solely responsible for end -user complaints and refunds County will assume the risk of loss for the prepaid calling cards and will be responsible for failure/loss rate exceeding two percent (2%) of the total order value County agrees to hold Contractor harmless against loss of income or profits For the purposes of this Fourth Amendment to Master Services Agreement, the provisions set forth herein, are for services for the Weld County Justice Services Department ("County") at the Alternative Sentencing Programs Facility, located at 1390 N 17th Ave Greeley, CO 80631 3 WARRANTY CONTRACTOR DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ANY IMPLIED WARRANTY ARISING FROM A COURSE OF DEALING ' OR USAGE OF TRADE, AND NONINFRINGEMENT ` Notwithstanding, Contractor will pass through to County any applicable manufacturer warranties and agrees to repair and maintain the vending machine(s) in good operating condition (ordinary wear and tear excepted), including, without limitation, furnishing all parts and labor All maintenance will be provided at Contractor's sole cost and expense unless necessitated by any misuse of, or destruction, damage, or vandalism to the vending machine(s) by County (not the public), in which case, Contractor may recoup the cost of such repair and maintenance through either a ' Commission deduction or direct invoicing, at Contractor's option County agrees to promptly notify Contractor in writing after discovering any misuse of, or destruction, damage, or vandalism to the vending machine(s) For a vending machines) service request, County may contact Technical Support 24 hours a day, seven days a week (except in the event of planned or emergency outages) by telephone at 866-558-2323, by email at TechmcalSupport@securustech net, or by facsimile at 800-368-3168 After CONTRACT AMENDMENT BETWEEN WELD COUNTY AND SECURUS TECHNOLOGIES, LLC. receipt notice of a vending machine(s) service request, Contractor will respond within 36 hours. In all instances Technical Support will dispatch a field technician to the Facility (in which case the applicable regional dispatcher will contact County with the technician's estimated time of arrival), as necessary. All of Contractor's repair and maintenance of the vending machine(s) will be done in a good and workmanlike manner at no cost to County except as may be otherwise set forth in the Agreement. A member of Contractor's customer satisfaction team will confirm resolution. 4. Continuation of Services. Contractor will continue to provide services previously described in the Agreement, including but not limited to prepaid / collect and debit telephone services at the currently existing calling rates. 5. Except as expressly amended by this Fourth Amendment, all the terms, conditions and provisions of the Agreement shall remain in full force and effect. All capitalized terms used but not defined herein shall have the meaning set forth in the Agreement. IN WITNESS WHEREOF, the parties hereto have duly executed the Agreement as of the day, month, and year first above written. CONTRACTOR: Alex Yeo, Chief Revenue & Product Officer Printed Name Signature BOARD OF COUNTY COMMISSIONERS WELD C. UNTY, COLORADO f; ScottK. James, Chair ATTES Weld BY: 0" Deputy Cler 'to th - Board 2 8 2^22 oZoi7-�3�9z, Contract Form New Contract Request Entity Information Entity Name. SECURUS TECHNOLOGIES ❑ New Entity? Contract Name. 2023 SECURUS CONTRACT EXTENSION Contract Status CTB REVIEW Entity ID* g00029242 Contract ID 6590 Contract Lead* MELEE Contract Lead Email mel beWco.weld.co. us; s koh l graf@weldgov.com Parent Contract ID Requires Board Approval YES Department Project # Contract Description* CONTRACT EXTENSION FOR JAIL INMATE PHONE SERVICES, VIDEO VISTATION, LIBRARY, BOND PAYMENT VIA CREDIT CARD Contract Description 2 COMMISSION CONTRACT Contract Type CONTRACT Amount $0.00 Renewable* YES Automatic Renewal Grant Department SHERIFF Department Email CM-Sh eriffrweldgov.com Department Head Email CM -Sheriff - DeptHead nveldgov.com County Attorney GENERAL COUNTY ATTORNEY EMAIL County Attorney Email CM- COU NTYATTORN EY/RWELDG OV.COM Requested BOCC Agenda Date* 12/26!2022 Due Date 12/24,/2022 Will a work session with BOCC be required?* NO Does Contract require Purchasing Dept. to be included? If this is a renewal enter previous Contract ID If this is part of a MSA enter NSA Contract ID Note: the Previous Contract Number and Master Services Agreement Number should be left blank if those contracts are not in OnBase Contract Effective Date Review Date. 06/01/2023 Renewal Date* 12/31/2023 Termination Notice Period Committed Delivery Date Expiration Date Contact Information Contact Info Contact Name Purchasing Contact Type Contact Email Contact Phone 1 Contact Phone 2 Purchasing Approver Purchasing Approved Date CONSENT 1 2;' 20 ,2022 Approval Process Department Head ESTHER GESICK DH Approved Date 12120/2022 Final Approval BOCC Approved BOCC Signed Date BOCC Agenda Date 12,28(2022 Originator SKOHLGRAF Finance Approver CONSENT Legal Counsel CONSENT Finance Approved Date Legal Counsel Approved Date 12;20/2022 12/20/2022 Tyler Ref AG 122822 C�nvacf IDtho90 BOARD OF COUNTY COMMISSIONERS PASS -AROUND REVIEW PASS -AROUND TITLE: Securus Inmate Telephone Services DEPARTMENT: Sheriff's Office - Detentions Division PERSON REQUESTING: Lt. Matt Elbe DATE: 11/01/2022 Brief description of the problem/issue: This is a standard extension for Inmate Telephone Services with our current provider, Securus, Technologies, LLC. It extends the original agreement for an additional 12 -month period,' 01 /01 /2023 - 12/31/2023. What options exist for the Board? (include consequences, impacts, costs, etc. of options): The Board can approve or not approve this extension. If the Board approves the extension, Inmate Telephone Services will continue as it has for the previous several years without issue. If not approved, the County would be forced to go out to bid which would be difficult at best given the timeframe before the end of the year. Recommendation: It is recommended that the Board approve this extension document. The services that Securus Technologies provides is comprehensive and meets the needs of the County to deliver telephone and visiting services to the inmate population. Perry L. Buck Mike Freeman, Pro -Tern Scott K. James, Chair Steve Moreno Lori Saine Approve Recommendation cos. Constale du) egyuei-to iz(Z1/22°)02107fp_02-, Schedule Work Session Other/Comments* 2OLTh3(4GIZ �5e638 CONTRACT AGREEMENT EXTENSION/RENEWAL BETWEEN THE WELD COUNTY SHERIFF'S OFFICE AND SECURUS TECHNOLOGIES, LLC This Agreement Extension/Renewal ("Renewal"), made and entered into this Z2aY of DbA2022, by and between the Board of Weld County Commissioners, on behalf of the Weld County Sheriff's Office, hereinafter referred to as the "Department", and Securus Technologies, LLC, hereinafter referred to as the "Contractor". WHEREAS the parties entered into an agreement (the "Original Agreement") identified by the Weld County Clerk to the Board of County Commissioners as document No. 2017-3492, approved on 12/11/2017. WHEREAS the parties hereby agree to extend the term of the Original Agreement in accordance with the terms of the Original Agreement, which is incorporated by reference herein, as well as the terms provided herein. NOW THEREFORE, in consideration of the premises, the parties hereto covenant and agree as follows: • The Original Agreement ended on 12/31/2018 but was extended through 12/31/2022 via prior extensions. • The parties agree to extend the Original Agreement for an additional 12 -month period, which will begin 01/01/2023, and will end on 12/31/2023. • The Renewal, together with the Original Agreement, constitutes the entire understanding between the parties. • All other terms and conditions of the Original Agreement remain unchanged. IN WITNESS WHEREOF, the parties hereto have duly executed the Agreement as of the day, month, and year first above written. CONTRACTOR: Alex Yeo Printed Name ty. Signature BOARD OF COUNTY COMMISSIONERS WELD COUNTY, COLORADO Scott K. James, Chair ATTEST: Weld C BY: Da: 2 8 ?022 Wadritit& 41-dio;44 Deputy Clerk the :oard °to/ 3 z/90z Contract Form New Contract Request Entity Information Entity Name* SECURUS TECHNOLOGIES Contract Name* 2022 SECURUS CONTRACT AMENDMENT Contract Status CTB REVIEW Entity ID* g'00029242 New Entity? Contract ID 6572 Contract Lead* MELEE Contract Lead Email melbeO'co.weld .co.us,skohl grafnweldgov.com Parent Contract ID Requires Board Approval YES Department Project t Contract Description* 4TH AMENDMENT TO ORIG CONTRACT - INSTALL OF PREPAID CALLING CARD VENDING MACHINES AT THE ALTERNATIVE PROGRAMS FACILITY Contract Description 2 Contract Type* AMENDMENT Amount* $0.00 Renewable* NO Automatic Renewal Grant IGA Department SHERIFF Department Email CM-Sheriff@weldgov.com Department Head Email CM-Sheriff- DeptHeadt weldgov.com County Attorney GENERAL COUNTY ATTORNEY EMAIL County Attorney Email CM- COUNTYATTORNEYSSWELDG OV.COM Requested I1OCC Agenda Date* 12/21i2022 Due Date 12/17;2022 Will a work session with B©CC be required?* NO Does Contract require Purchasing Dept. to be included? If this is a renewal enter previous Contract ID If this is part of a MSA enter MSA Contract ID Note: the Previous Contract Number and Master Services Agreement Number should be left blank if those contracts are not in OnBase Contract Dates Effective Date Review Date * Renewal Date 12,:31;2022 Termination Notice Period Committed Delivery Date Expiration Date* 12;31;2022 Contact Information Contact Info Contact Name Contact Type Contact Email Contact Phone 1 Contact Phone 2 Purchasing Purchasing Approver Purchasing Approved Date CONSENT 12;2012022 Approval Process Department Head Finance Approver Legal Counsel ESTHER GESICK CONSENT CONSENT DH Approved Date Finance Approved Date Legal Counsel Approved Date 12,20!2022 12,20/2022 12'20/2022 Final Approval BOCC Approved Tyler Ref # AG 122822 BOCC Signed Date BOCC Agenda Date 12,28;2022 Originator SKOHLGRAF Clyii'vad-lW5433 BOARD OF COUNTY COMMISSIONERS PASS -AROUND REVIEW PASS -AROUND TITLE: Securus Technologies Inc. (Inmate Phone Services) DEPARTMENT: Weld County Sheriffs Office DATE: 11/24/2021 PERSON REQUESTING: Lieutenant Marcy Roles -Foos Brief description of the problem/issue: This is a standard extension for the Inmate Phone Services Contract with Securus Technologies, Inc. The original Agreement began 01/01/2018 and this extension is for the next year, 01/01/2022 — 12/31/2022. Securus provides the jail with phone services, video visiting at home and in the lobby, credit card bond payment and law library services. There have been no concerns with Securus or the services provided. This extension has been reviewed and approved by Karin McDougal. What options exist for the Board? (include consequences, impacts, costs, etc. of options): The Board can either approve this extension which would keep the services with Securus in place at the Weld County Jail for the next year. The Board may also deny this extension which would result in the Weld County Sheriff's Office having to go out to bid for inmate phone services and extending contracts with other vendors to provide an inmate law library solution at a significant cost in comparison to what is proposed. Recommendation: It is recommended that the Board approve this extension and keep secures Technologies, Inc. as the inmate phone service provider for this next year and include the proposed inmate law library solution. Approve Approve Recommendation Perry L. Buck Mike Freeman Scott K. James, Pro-Tem Steve Moreno, Chair Lori Saine Constvi-HIrjerrix, Li Schedule Work Session Other/Comments: Ox..26s0) /02-107/Ivi zon -3e-19z s0 O�g 0 Karla Ford From: Sent: To: Subject: Mike Freeman Monday, December 6, 2021 11:06 AM Karla Ford Re: Please Advise: PA Request for the 2O22 Securus Inmate Phone Services contract extension Attachments: imageOO5.jpg; imageOO1.jpg; imageOO4.png; 2O22 Extension Securus.pdf; PA Request for 2O22 Securus Contract Extension.doc Approve Sent from my iPhone On Dec 6, 2021, at 1O:2O AM, Karla Ford <kford@weldgov.com>wrote: Please advise if you approve recommendation. Thanks! Karla Ford Office Manager, Board of Weld County Commissioners 1150 O Street, P.O. Box 758, Greeley, Colorado 80632 :: 970.336-7204 :: kford@weldgov.cor :: www.weldgov.com **Please note my working hours are Monday -Thursday 7:00a.m.-5:00p.r .** Confidentiality Notice: This electronic transmission and any attached documents or other writings are intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential or otherwise protected from disclosure. If you have received this communication in error, please immediately notify sender by return e-mail and destroy the communication. Any disclosure, copying, distribution or the taking of any action concerning the contents of this communication or any attachments by anyone other than the named recipient is strictly prohibited. From: Sonja Kohlgraf <skohlgraf@weldgov.com> Sent: Monday, December 6, 2O21 7:59 AM To: Karla Ford <kford@weldgov.com> Subject: PA Request for the 2O22 Securus Inmate Phone Services contract extension Good morning Karla, Attached is the PA request and the 2022 extension for the Securus contract extension. This will cover the Inmate phone services, law library, video visitation and now credit card bond payment online (starting 2O22). Please let me know if you have any questions. Thank you, Sonja Kohlgraf, MBA Budget Manager Weld County Sheriff's Office Ph: 970-400-2872 1 CONTRACT AGREEMENT EXTENSION/RENEWAL BETWEEN THE WELD COUNTY SHERIFF'S OFFICE AND SECURUS This Agreement Extension/Renewal ("Renewal"), made and entered into 111 day of December 2021, by and between the Board of Weld County Commissioners, on behalf of the Weld County Sheriff's Office, hereinafter referred to as the "Department", and Securus Technologies, LLC, hereinafter referred to as the "Contractor". WHEREAS the parties entered into an agreement (the "Original Agreement") identified by the Weld County Clerk to the Board of County Commissioners as document No. 2017-3492, approved on 12/11/2017. WHEREAS the parties hereby agree to extend the term of the Original Agreement in accordance with the terms of the Original Agreement, which is incorporated by reference herein, as well as the terms provided herein. NOW THEREFORE, in consideration of the premises, the parties hereto covenant and agree as follows: • The Original Agreement ended on 12/31/2018 but has been extended through 12/31/2021 via prior amendments. • The parties agree to extend the Original Agreement for an additional twelve-month period, which will begin 01/01/2022, and will end on 12/31/2022. • The Renewal, together with the Original Agreement and amendments, constitute the entire understanding between the parties. • All other terms and conditions of the Original Agreement remain unchanged. IN WITNESS WHEREOF, the parties hereto have duly executed the Agreement as of the day, month, and year first above written. CONTRACTOR: Russell Roberts, Chief Growth Officer Printed Name Signature(�'� �/ K,� `P ATTEST: ((// �,/� Weld County Clerk to the Board BY: Deputy Clerk to the Board BOARD OF COUNTY COMMISSIONERS WELD COUNTY, COLORADO Steve Moreno, Chair DEC 2 7 2021 ,02a/ 7 -,3g -90Z- Contract Form New Contract Request Entity Information Entity Name* SECURUS TECHNOLOGIES Entity ID* ';g,00029242 ❑ New Entity? Contract Name* Contract ID 2022 INMATE TELEPHONE SERVICES CONTRACT EXTENSION 5433 Contract Status CTB REVIEW Contract Lead* MROLES Contract Lead Email mroles@vveldgov.com Parent Contract ID Requires Board Approval YES Department Project # Contract Description* INITIAL CONTRACT START DATE JANUARY 2018 ONBASE#1578; THIS 2022 EXTENSION ALSO INCORPORATES THE "CASEMAKER" LAW LIBRARY, VIDEO VISITING AND ONLINE BOND PAYMENT SVCS (ADDED 12 2021). COMMISSION GENERATED THROUGH INMATE PHONE SERVICE FEES Contract Description 2 Contract Type* CONTRACT Amount* $ 0.00 Renewable* YES Automatic Renewal Grant ICA Department SHERIFF Department Email CM-Sheriff@weldgov.com Department Head Email CM-Sheriff- DeptHead veldgov.com County Attorney GENERAL COUNTY ATTORNEY EMAIL County Attorney Email CM- COUNTYATTORNEY/IWELDG OV.COM Requested MCC Agenda Date* 01103/2022 Due Date 12130/2021 Will a work session with BDCC be required?* NO Does Contract require Purchasing Dept. to be included? If this is a renewal enter previous Contract ID If this is part of a MA enter MSA Contract ID Note: the Previous Contract Number and Master Services Agreement Number should be left blank if those contracts are not in On Base Contract Dates Effective Date Review Date* 08;01 2022 Renewal Date* 12/31x2022 Termination Notice Period Committed Delivery Date Expiration Date Contact Information Contact Info Contact Name Purchasing Contact Type Contact Email Contact Phone 1 Contact Phone 2 Purchasing Approver Purchasing Approved Date Approval Process Department Head DONNIE PATCH DH Approved Date 12;21.2021 Final Approval BOCC Approved BOCC Signed Date BOCC Agenda Date 12 27.,2021 Originator SKOHLGRAF Finance Approver CHRIS D'OVIDIO Legal Counsel KARIN MCDOUGAL Finance Approved Date Legal Counsel Approved Date 12;21/2021 12:21/2021 Tyler Ref # AG 122721 Ccrvckc+ Ip14-51Z0 BOARD OF COUNTY COMMISSIONERS PASS -AROUND REVIEW PASS -AROUND TITLE: Amendment to Securus contract (Inmate Phone Services) to cover credit card payments for bonds DEPARTMENT: Weld County Sheriff's Office DATE: 11/22/2021 PERSON REQUESTING: Lt. Marcy Roles -Foos (Detentions) & Sonja Kohlgraf, WCSO Budget Manager Brief description of the problem/issue: On July 6, 2021 Governor Jared Polis signed House Bill 21-1280. This house bill requires all Colorado jails to provide a means to pay bonds per credit card online without the need for the payer to go to the jail in person to pay bond. The bill calls for an implementation date of 1-1-2022. What options exist for the Board? (include consequences, impacts, costs, etc. of options): The Sheriffs Office explored vendor options and identified two companies who provide this service for jails: TouchPay and AllPaid. TouchPay accepts payments up to $10,000 including a credit card fee of 3.5%. WCSO decided to go with Securus, who in the amendment, subcontracts the bond payment via credit card service to Allpaid, their affiliate. WCSO currently holds a contract with Securus to cover the inmate phone services. The current phone service contract will be amended to include the bond payment services via credit card. Securus/Allpaid was selected because the Sheriff's Office has already an existing contract with this vendor and the vendor allows up to $50,000 online payment transactions including bond amount and a 3.5% service fee. The payer handles the online payment and notifies WCSO when the payment transaction is complete. This allows WCSO to cut a check to the courts and release the inmate on bond within 6 hours of payment (required by house bill 21-1280). The bond funds only will be transferred from Allpaid's merchant to WCSO within 2 banking days. Chargeback liability is covered up to $3,000 bond payment by the vendor and for chargebacks over $3,000, WCSO is liable for refund to vendor. The WCSO does not anticipate that this will occur in many cases and will notify the courts who will refund WCSO in case of chargeback. Recommendation: IT and the county attorney have reviewed the process and the amendment language. The Sheriff Office is recommending approval of the amendment and implement the new process to comply with house bill 21-1280. Approve Schedule Recendation Work Session Other/Comments: Perry L. Buck Mike Freeman Scott K. James, Pro -Tern Steve Moreno, Chair Lori Saine Qrer+ A 11 // owl )7)71 (e �5 ///02-942-1 Dori-3(iqa 500038' 75Oooco SECURUS Technologies connecting what matters' WELD COUNTY, COLORADO No. 2017-3492 THIRD AMENDMENT TO WELD COUNTY AGREEMENT FOR SERVICES This THIRD AMENDMENT ("Third Amendment") to WELD COUNTY AGREEMENT FOR SERVICES BETWEEN WELD COUNTY & SECURUS TECHNOLOGIES, Inc. INMATE TELEPHONE SERVICES ("Agreement") is effective as of the last date signed by any party ("Effective Date") and amends and supplements that certain WELD COUNTY AGREEMENT FOR SERVICES by and between Securus Technologies, LLC fka Securus Technologies, Inc. ("we," "us," or "Provider") and WELD COUNTY ("you," or "Customer"), effective 11th day of December, 2017, and Contract Renewals effective 9th day of December, 2019, and 215t December 2020, along with Amendment effective April 1, 2019 and SECOND AMENDMENT effective September 23, 2019 (the "Agreement"). WHEREAS Customer and Provider desire to add to the Agreement the terms as stated herein; NOW, THEREFORE, as of the Effective Date and in consideration of the mutual promises and covenants contained herein, the parties agree as follows: 1. Term. This Amendment shall commence on the Effective Date and shall remain in effect through the duration of the Agreement. Notwithstanding anything herein to the contrary, the terms and conditions of the Agreement shall continue to apply for so long as we continue to provide services to you after the expiration or earlier termination of this Amendment. 2. Services. Provider will implement and provide certain services to Customer to make available to individuals and organizations posting funds or satisfying obligations to Customer (each singularly, a "Payer' or collectively, "Payers") for the duration of the Agreement, as more fully set forth in the attached Payment Services Schedule incorporated within and made a part of this Amendment by this reference. 3. General. Except as expressly modified by this Amendment, all of the terms, conditions and provisions of the Agreement shall remain in full force and effect. This Amendment may be executed simultaneously in multiple counterparts, each of which is deemed an original, but all of which taken together constitute one and the same instrument. All signed fax or electronically imaged counterparts to this Amendment shall be deemed as valid as originals. EXECUTED on the dates written below. CUSTOMER: WELD COUNTY SHERIFF'S OFFICE by PROVIDER: Securus Technologies, LLC and throng he We%", County f 1 G.- Commis .t,g1,d1- By: By: Name: Steve Moreno Name: Russell Roberts Title: B0CC Chair Title: Chief Growth Officer Date: NOV 2 C 2021 Date: 11/19/2021 FOR COMPLIANCE PURPOSES: AllPaid, Inc. By: Z7v62Cc, P6701 Debra E. Dengel Name: Title: Director, Operations & Customer Support 11/18/2021 Date: Please return signed document to Provider at 4000 International Parkway, Carrollton, Texas 75007, Attention: Contracts Administrator, (972) 277-0300. AllPaid Securus Amend AgreedD No. 7787 (AllPaid Only SEC URAMEND_rev2020NOV0I) Page 1 of 5 7d/�.24 0<, SEC URUS Technologies connecting what matters' PAYMENT SERVICES SCHEDULE 1. Payment Services. Provider hereby delegates any and all of the services to be provided or obligations to be performed under this Payment Services Schedule ("Payment Services") to its affiliate, AllPaid, Inc. ("AllPaid") and Customer accepts AllPaid as an approved subcontractor. Customer understands and agrees that while Provider shall be responsible for the performance of AllPaid, AllPaid will provide the Payment Services. AllPaid shall (i) provide Customer with training, implementation, documentation, and electronic and telephonic support at AllPaid's expense; (ii) cause funds paid to be forwarded electronically to such account as Customer designates within two banking days after transaction authorization; and (iii) provide such other Payment Services as described herein. In the event of a conflict between the terms of this Payment Services Schedule and the terms of the Agreement, the terms of this Payment Services Schedule shall control. 2. Service Fees. AllPaid shall collect the fees ("Service Fees") shown in Exhibit A to this Payment Services Schedule, based on the type of payment processed. Service Fees include all costs of providing the Payment Services unless otherwise indicated. ALL SERVICE FEES ARE NON-REFUNDABLE. Customer may select any or all of the payment types available as follows: • For cash bail/bond payments made by credit, debit, or prepaid debit card, "Service Fee Schedule for Cash Bail Payments" applies. Service Fees may be the responsibility of Payer, Customer, or shared by Payer and Customer. Unless Customer advises AllPaid otherwise, Customer will be presumed to have chosen that Payers shall be responsible for all Service Fees. If Customer elects to pay all or any portion of the Service Fees, Customer must so advise AllPaid in writing. Customer must allow AllPaid 30 days to make any changes Customer requests to Service Fee responsibility. 3. Terms and Conditions Applicable to Criminal Justice -Related, Cash Bail/Bond, and Fines & Other Payments. 3.1 Nature and Use of Services. AllPaid shall cause funds to be forwarded electronically to such account as Customer designates within two banking days after transaction authorization. AllPaid shall provide Customer with participation procedures that Customer must follow in using AllPaid's payment services. AllPaid shall provide Customer with training, documentation, and electronic and telephonic support at AllPaid's expense. Customer is responsible for advising AllPaid as to the types of payments Customer desires to include in its Payment Services and shall coordinate directly with AllPaid for service implementation or discontinuation. CUSTOMER IS NOT OBLIGATED TO USE ANY OF THE PAYMENT SERVICES. Payment Services for Criminal Justice -Related Payments, Cash Bail/Bond Payments, and Fines & Other Payments will be provided through the service and equipment modes available for each payment type or category from time -to -time. Customer may at any time (i) authorize AllPaid to accept additional categories or specific types of payments within the above categories; (ii) cancel the processing of any types of payments; (iii) modify the service or equipment modes (from among Internet, telephone, Internet and telephone, Gov$wipe®, etc.); (iv) modify the account(s) to which AllPaid shall direct payments to Customer or specify settlement by mailed check; or (v) add other agencies, departments or sub -agencies ("Additional Agencies") to, or delete Additional Agencies from Customer's use of any Payment Services and equipment (provided, however, that the Payment Services for any Additional Agency are within the scope of this Amendment and documented to AllPaid's satisfaction) by specifying all such changes to the AllPaid in writing. Any such changes will be subject to the AllPaid's acknowledgment and acceptance in writing. For purposes of section 2 and this subsection, "in writing" shall include an email originating from Customer's or AllPaid's official email address as the case may be. AllPaid reserves the right to adjust service and security levels as AllPaid reasonably deems necessary to maintain payment security and integrity. 3.2 Use of Gov$wipe. If Customer requests Gov$wipe, AllPaid will provide Customer with card readers and peripheral equipment (cables, etc.), which are and will remain the property of AllPaid. Customer understands that card readers are embedded with proprietary technology ("Firmware"). AllPaid grants Customer a license to use such card readers and Firmware for the duration of the services provided under this Payment Services AllPaid Securus Amend Agree.ID No. 7787 (AllPaid Only_SECURAMEND_rev2020NOV0i) Page 2 of 5 Schedule. Customer's use of card readers and Firmware shall be limited to the purposes of this Payment Services Schedule. Acceptance and use of card readers does not convey to Customer any title, patent, copyright or other proprietary right in or to the Firmware. At all times, AllPaid or its suppliers retain all rights to the Firmware, including but not limited to updates, enhancements, and additions. Customer shall not attempt to access or disclose the Firmware to any party, or transfer, copy, license, sub -license, modify, translate, reverse engineer, decompile, disassemble, tamper with, or create any derivative work based on Firmware. Customer will use reasonable care to protect card readers from loss, theft, damage or any legal encumbrance. AllPaid shall provide card readers and installation instructions at service implementation and when providing any replacement or additional card readers by shipment to a location Customer designates or, at AllPaid's option, Customer will allow AllPaid and its designated representatives reasonable access to Customer's premises for training purposes and device installation, repair, removal, modification, upgrades, and relocation. Card readers for use with Gov$wipe are designed to communicate cardholder data to AllPaid through Customer's computing equipment to which they are cable -attached via USB port. Internet access to AllPaid is required for transaction processing via Gov$wipe and is enabled solely by Customer's computers and networks. Customer is responsible to use standard safeguards and practices to keep its computers and networks secure and free from malicious software or hardware. Neither AllPaid nor Provider shall be held liable to Customer for exposure of Customer's computers or networks to malicious software or hardware of any kind. AIIPaid is solely responsible for the maintenance of any card readers and shall supply Customer with replacement card readers on Customer's request and as AllPaid deems appropriate. Upon termination of the Agreement or the services provided under this Payment Services Schedule, AllPaid may require Customer to return card readers at AllPaid's expense and by such method as AIIPaid specifies. 4. Compliance. AIIPaid shall be responsible for complying with all laws, regulations, or industry rules applicable to its services including money transmission laws and regulations found by government officials to be applicable. Customer shall only use the Payment Services for legal purposes and shall not use the Payment Services in any way that violates laws, ordinances, or regulations applicable to Customer. Customer will reasonably cooperate with AllPaid in good faith to minimize potential illegal use of the Payment Services and shall cooperate with reasonable AllPaid requests for information related to potential fraud or abuse. 5. Limited Agency. Customer and AllPaid agree that AllPaid is to act as Customer's agent for the limited purpose of receiving payments from Payers on Customer's behalf and Customer expressly authorizes AllPaid to act as its agent for the receipt of Payer funds. Payment from the Payer to AllPaid by use of AllPaid's payment processing services shall be considered payment to Customer, extinguishing the Payer's payment obligation to Customer (in the amount paid by the Payer) as if the Payer had paid Customer directly, subject to any right Customer has to reject such transaction. AllPaid, and not the individual Payer, is solely liable to Customer for Payer funds if AllPaid fails to remit funds to Customer from Payers using AllPaid's services and AllPaid accepts such appointment subject to any conditions and limitations in the Agreement. 6. Disputes and Chargebacks. AllPaid shall be responsible for handling all transaction disputes associated with Payers' use of cards to make payments to Customer through AllPaid. Further, AllPaid shall be responsible for all chargebacks other than bail postings over $3,000 (see below) initiated not more than 180 days after the transaction. If AllPaid determines that a chargeback may be inappropriate, AllPaid expects Customer to provide reasonable assistance in any challenge AllPaid makes to the chargeback. AllPaid reserves the right to adjust service and security levels as AllPaid reasonably deems necessary to maintain payment security and integrity. The following shall apply to chargebacks of bail postings exceeding $3,000: • Customer shall be responsible for the full amount of the bail charged back together with any administrative fee Customer collects for processing a cash bail payment through AllPaid, notwithstanding any costs or fees Customer may impose on a defendant that would otherwise be deducted from a cash bail on deposit. • Customer shall be responsible to pay AllPaid an administrative fee of $25.00 for each chargeback. • Customer will be responsible for these chargebacks. AllPaid will invoice Customer for the amount of the chargeback, plus the administrative fee. Customer will pay chargebacks and administrative fee within 30 days of receiving this invoice. AllPaid Securus Amend Agree.ID No. 7787 (AllPaid Only SECURAMEND rev2020NOV0/) Page 3 of 5 7. Implementation and Documentation. Availability of Payment Services is further conditioned on Customers completion of forms and authorizations AllPaid provides to Customer that are required for establishing and operating the Payment Services. Customer use of the Payment Services shall be subject to any user manuals and documentation AllPaid provides. 8. Awareness. Customer agrees to work with AllPaid, as appropriate, to notify and inform Payers about the Payment Services through posters, flyers, and Customers website. 9. Indemnification and Disclaimers. With respect to the Payment Services, AllPaid shall indemnify and save harmless Customer, its agents, officers, and employees from responsibility or liability for all damages, costs, expenses, (including reasonable attorney fees and defense costs) relating to death or bodily injury or damages to physical property directly resulting from providing such Payment Services. NEITHER PROVIDER NOR ALLPAID ACCEPT RESPONSIBILITY FOR SECURITY OF DATA ON SYSTEMS OTHER THAN THOSE CONTROLLED BY PROVIDER OR ALLPAID. PROVIDER AND ALLPAID LIABILITY WITH RESPECT TO PAYMENTS PROCESSED HEREUNDER IS LIMITED TO MAKING PAYMENTS IN THE AMOUNTS AUTHORIZED. NEITHER PROVIDER NOR ALLPAID IS A SURETY AND PROCESSING A PAYMENT THROUGH AN AFFILIATE DOES NOT GUARANTEE ANY PARTICULAR OUTCOME INCLUDING, BUT NOT LIMITED TO, A DEFENDANT'S COURT APPEARANCE OR FULL SATISFACTION OF A FINANCIAL OBLIGATION. OTHER THAN WARRANTIES EXPLICITLY MADE IN THIS PAYMENT SERVICES SCHEDULE, PROVIDER AND ALLPAID DISCLAIM ALL WARRANTIES OR REPRESENTATIONS OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THE PAYMENT SERVICES. NO PARTY SHALL BE LIABLE FOR INCIDENTAL, INDIRECT, PUNITIVE, OR CONSEQUENTIAL DAMAGES EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. CUSTOMER BEARS RESPONSIBILITY FOR ANY ADMINISTRATIVE ACTIONS IT MAY TAKE IN CONNECTION WITH SERVICES PROVIDED UNDER THIS PAYMENT SERVICES SCHEDULE. NEITHER PROVIDER NOR ALLPAID GUARANTEES THAT SERVICES SHALL BE PROVIDED ERROR -FREE OR UNINTERRUPTED. EXTENSION OF PAYMENT SERVICES FOR ANY PARTICULAR CATEGORY OR TYPE OF PAYMENT IS SOLEY WITHIN THE DISCRETION OF ALLPAID. 10. Miscellaneous. There are no third -party beneficiaries to this Payment Services Schedule. Any party is excused from performance under this Payment Services Schedule and shall not be liable for any delay in performance or non- performance, in whole or in part, caused bythe occurrence of any contingency beyond the control of the non -performing party including, but not limited to, work stoppages, fires, civil disobedience, riots, rebellions, terrorism, loss of power or telecommunications, flood, storm, Acts of God, and similar occurrences. A waiver of any portion of this Payment Services Schedule must be in writing and signed by the party to be charged and shall not be deemed a waiver or renunciation of any other portions. Rights and obligations under this Payment Services Schedule which by their nature should survive will remain in effect after termination or expiration of the Agreement or termination of the Payment Services. In the event that any provision of this Payment Services Schedule is adjudicated by any court of competent jurisdiction to be invalid, illegal, void, or unenforceable, all other provisions shall remain in full force and effect. 11. Completeness. This Payment Services Schedule is the entire agreement between the parties and expresses the complete understanding of the parties, superseding all prior or contemporaneous agreements with regard to the subject matter herein. This Payment Services Schedule may not be altered, amended or modified except in a writing incorporated hereto and signed by the parties, provided, however, that AllPaid may revise the terms of this Payment Services Schedule if required to comply with law, regulation, or industry rules and AllPaid provides prompt notice to Customer of such change(s). [BOTTOM OF PAGE INTENTIONALLY BLANK] AllPaid Securus Amend Agree.ID No. 7787 (AllPaid Only SECUR4MEND rev2020NOV0I) Page 4 of 5 EXHIBIT A: SERVICE FEES ALL SERVICE FEES ARE NON-REFUNDABLE Service Cash Fee Bail Schedule Payments for 3.5% If Cardholders There bail the Participant is postings. amount posting no additional bail cash charge its and own bail collected attempt Call in Center/Live a single transactions fee, that transaction. of up to $50,000. Agent assistance be added for cash to may for processing imposes of the amount shall AIII'aid Securus Amend Agree.ID No. 7787 (AllPaid Only SECURAMI:NI) rev2020NOV0I) Page 5 of 5 Contract Form New Contract Request Entity Information Entity Name* SECURUS TECHNOLOGIES Entity ID* J 00029242 ❑ New Entity? Contract Name* Contract ID AMENDMENT #3 TO ADD BOND ONLINE CREDIT CARD 5420 PAYMENT SERVICE AS OF 1-1-2022 Contract Status CTB REVIEW Contract Lead* MTURNER Contract Lead Email mturner@veldgov.com; skohlgrafn+eldgov.com Parent Contract ID 1578 Requires Board Approval YES Department Project # Contract Description* ORIGINAL SECURUS INMATE TELEPHONE SVC WAS NEGOTIATED IN 2017. THIS AMENDMENT WILL ADD CASH BOND ONLINE CREDIT CARD PAYMENT OPTION TO THE CONTRACT. THE SUBCONTRACTOR, AFFILIATE IS ALLPAID WORKING UNDER SECURUS. Contract Description 2 VENDOR WILL CHARGE BOND AMOUNT INCL 3.5% CREDIT CARD SVC FEE TO PAYER AND PASS THE BOND PAYMENT ON TO WCSO. Contract Type* AMENDMENT Amount* 40.00 Renewable* YES Automatic Renewal Grant IGA Department SHERIFF Department Email CM-Sh a riffPwe Idgov.com Department Head Email CM-Sheriff- DeptHead'weldgov.com County Attorney GENERAL COUNTY ATTORNEY EMAIL County Attorney Email CM- COUNTYATTORNEY -WELDG OV.COM Requested BOCC Agenda Date* 12/01,/2021 Due Date 11/27,2021 Will a work session with BOCC be required?* NO Does Contract require Purchasing Dept. to be included? If this is a renewal enter previous Contract ID If this is part of a MSA enter MSA Contract ID Note. the Previous Contract Number and Master Services Agreement Number should be left blank if those contracts are not in OnBase Contract Dates Effective Date Termination Notice Period Contact Information Contact Info Contact Name Purchasing Review Date* 10:01,2022 Committed Delivery Date Renewal Date* 12,'31:2022 Expiration Date Contact Type Contact Email Contact Phone 1 Contact Phone 2 Purchasing Approver Purchasing Approved Date Approval Process Department Head DONNIE PATCH DH Approved Date 11,,23,2021 final Approval BOCC Approved BOCC Signed Date BOCC Agenda Date 11;29;2021 Originator SKOHLGRAF Finance Approver CHRIS D'OVIDIO Legal Counsel KARIN MCDOUGAL Finance Approved Date Legal Counsel Approved Date 11;23/2021 11,23;2021 Tyler Ref it AG 112921 Q+roC =O `j D9-7 BOARD OF COUNTY COMMISSIONERS PASS -AROUND REVIEW RE: Securus Technologies Inc. (Inmate Phone Services) DEPARTMENT: Weld County Sheriff's Office DATE: 12/03/2020 PERSON REQUESTING: Lieutenant Matt Elbe Brief description of the problem/issue: This is a standard extension for the Inmate Phone Services Contract with Securus Technologies, Inc. The original Agreement began 01/01/2018 and this extension is for the next year, 01/01/2021 -12/31 /2021. With this extension there is an addition of an inmate law library solution to be provided by Securus via a vendor they contract with; Casemaker. This solution will be provided on their current video visitation platform already installed in the jail and will be equivalent to an app -based product on the touchscreen monitors already in place. This solution will replace the current inmate law library solution which has proven to be antiquated, staff intensive and expensive. By changing course with how this necessary service is provided to the inmate population, the County will not renew the contracts with TouchLegal (document no. 2018-2737) and LcxisNexis (document no. 2014-1435(1)) which will eliminate a cost of approximately $28,620 a year. This figure does not include the eliminated cost of Sheriffs Office staff time and IT staff time problem solving issues, installing updates and managing the hardware. It also does not account for the cost of Deputy staff time facilitating the hardware to the units inside the jail and documenting inmate access. The proposed solution, Casemaker, is self-contained in each unit and tracks inmate access through the use of their already established pin number. Casemaker is a reputable solution used by other jails and bar associations for legal research. Their inmate law library solution is streamlined and user friendly to ensure adequate and reasonable access for the inmate population. The cost of this solution is $292 per month for the entire jail ($3504 per year) and will be deducted from the commissions of inmate phone calls and video visitation. There have been no concerns with Securus or the services provided. This extension has been reviewed and approved by Bob Choate. What options exist for the Board? (Include consequences, impacts, costs, etc. of options) The Board can either approve this extension which would keep the services with Securus in place at the Weld County Jail for the next year with the additional inmate law library solution. The Board may also deny this extension which would result in the Weld County Sheriffs Office having to go out to bid for inmate phone services and extending contracts with other vendors to provide an inmate law library solution at a significant cost in comparison to what is proposed. OlDr1 (a/o1/ aor1-399@ S00038- Recommendation: It is recommended that the Board approve this extension and keep secures Technologies, Inc. as the inmate phone service provider for this next year and include the proposed inmate law library solution. Kevin Ross Scott James Mike Freeman, Chair Barbara Kirkmeyer Steve Moreno Approve Recommendation Schedule Work Session Other/Comments: CONTRACT AGREEMENT EXTENSION/RENEWAL BETWEEN THE WELD COUNTY SHERIFF'S OFFICE AND SECURUS S+ This Agreement Extension/Renewal ("Renewal"), made and entered into 91 day of December, 2020 by and between the Board of Weld County Commissioners, on behalf of the Weld County Sheriff's Office, hereinafter referred to as the "Department", and Securus Technologies, LLC (f/k/a Securus Technologies, Inc.), hereinafter referred to as the "Contractor". WHEREAS the parties entered into an agreement (the "Original Agreement") identified by the Weld County Clerk to the Board of County Commissioners as document No. 2017-3492, approved on 12/11/2017. WHEREAS the parties hereby agree to extend the term of the Original Agreement in accordance with the terms of the Original Agreement, which is incorporated by reference herein, as well as the terms provided herein. NOW THEREFORE, in consideration of the premises, the parties hereto covenant and agree as follows: • The Original Agreement ended on 12/31/2018 but has been extended through 12/31/2020 via prior amendments. • The parties agree to extend the Original Agreement for an additional twelve-month period, which will begin 01/01/2021, and will end on 12/31/2021. • Contractor will provide an inmate law library solution to the Department through Casemaker as part of this extension. This service will be provided via a contract between Contractor and Casemaker on Contractor's video visitation platform and hardware in every housing unit equipped with video visitation at the Department. There shall be no charges whatsoever to the Department for this service provided by the Contractor; however, the Department and Contractor agree that commissions and, if applicable, the minimum annual guarantee, will be reduced by $292 per month for this service. • The Renewal, together with the Original Agreement and amendments, constitute the entire understanding between the parties. • All other terms and conditions of the Original Agreement remain unchanged. IN WITNESS WHEREOF, the parties hereto have duly executed the Agreement as of the day, month, and year first above written. CONTRACTOR: Da N fa ICt iandiJ, Swy (rc„evrl Pr )e�f7.4u Signatur I ATTEST: ATTEST: d ) Ei: ; eik Weld •u t Cl-rk to t e, Board BY: Deputy Cl fv ut /7f e % BOARD OF COUNTY COMMISSIONERS WELD COUNTY, COLORADO ike Freeman, Chair DEC 2 1 2020 Contract Form New Contract Request Entity Information Entity Name* SECURUS TECHNOLOGIES Entity 1D* $00029242 ❑ New Entity? Contract Name* Contract ID 2021 INMATE TELEPHONE SERVICES CONTRACT EXTENSION 4297 Contract Status CTB REVIEW Contract Lead* MELBE Contract Lead Email melbe@co.weld.co.us , skoh I graf@weldgov.com Parent Contract ID Requires Board Approval YES Department Project # Contract Description* INITIAL CONTRACT START DATE JANUARY 2018 ONBASE#1 578; THIS 2021 EXTENSION ALSO INCORPORATES THE "CASEMAKER" LAW LIBRARY. COMMISSION GENERATED THROUGH INMATE PHONE SERVICE FEES. Contract Description 2 Contract Type CONTRACT Amount* 30.00 Renewable* YES Automatic Renewal NO Grant IGA Department SHERIFF Department Email CM-SheriffPweldgov.com Department Head Email CM-Sheriff- DeptHeadgweldgov.com County Attorney GENERAL COUNTY ATTORNEY EMAIL County Attorney Email CM- COU NTYATTO RN EY g WE LDG OV.COM Requested BOCC Agenda Date* 12J162020 Due Date 12 12:'2020 Will a work session with BOCC be required?* NO Does Contract require Purchasing Dept. to be included? NO If this is a renewal enter previous Contract ID If this is part of a MSA enter MSA Contract ID Note: the Previous Contract Number and Master Services Agreement Number should be left blank if those contracts are not in On Base Contract Dates Effective Date Review Date* 10;012021 Renewal Date* 12:31;'2021 Termination Notice Period Committed Delivery Date Expiration Date Contact Information Contact Info Contact Name Purchasing Contact Type Contact Email Contact Phone 1 Contact Phone 2 Purchasing Approver Purchasing Approved Date Approval Process Department Head DONNIE PATCH DH Approved Date 12! 14,2020 Final Approval BOCC Approved BOCC Signed Date BOCC Agenda Date 12/21/2020 Originator SKOHLGRAF Finance Approver CHRIS D'OV1DIO Legal Counsel BOB CHOATE Finance Approved Date Legal Counsel Approved Date 12;14x'2020 12/15,=2020 Tyler Ref It AG 122120 0_,entract m0 w BOARD OF COUNTY COMMISSIONERS PASS -AROUND REVIEW RE: Securus Technologies Inc. (Inmate Phone Services) DEPARTMENT: Weld County Sheriffs Office DATE: 11/18/2019 PERSON REQUESTING: Lieutenant Matt Elbe Brief description of the problem/issue: This is a standard extension for the Inmate Phone Services Contract with Securus Technologies, Inc. The original Agreement began 01/01/2018 and this extension is for the next year, 01/01/2020 -12/31/2020. There have been no concerns with this vendor or the services provided. This extension has been reviewed and approved by Bob Choate. What options exist for the Board? (Include consequences, impacts, costs, etc. of options) The Board can either approve this extension which would keep the services with Securus in place at the Weld County Jail for the next year. The Board may also deny this extension which would result in the Weld County Sheriff's Office having to go out to bid for inmate phone services. Recommendation: It is recommended that the Board approve this extension and keep secures Technologies, Inc. as the inmate phone service provider for this next year. There are no price increases with this extension. Sean P. Conway Scott James Mike Freeman, Pro Tern Barbara Kirkmeyer, Chair Steve Moreno Approve Recommendation Schedule Work Session Other/Comments: c:Ca6-A-4-e-Cso) /,2--69-19 020 / 7- e349•- CONTRACT AGREEMENT EXTENSION/RENEWAL BETWEEN THE WELD COUNTY SHERIFF'S OFFICE AND SECURUS Td' This Agreement Extension/Renewal ("Renewal"), made and entered into 9 day of December, 2019, by and between the Board of Weld County Commissioners, on behalf of the Weld County Sheriff's Office, hereinafter referred to as the "Department", and Securus Technologies, Inc., hereinafter referred to as the "Contractor". WHEREAS the parties entered into an agreement (the "Original Agreement") identified by the Weld County Clerk to the Board of County Commissioners as document No. 2017-3492, approved on 12/11/2017. WHEREAS the parties hereby agree to extend the term of the Original Agreement in accordance with the terms of the Original Agreement, which is incorporated by reference herein, as well as the terms provided herein. NOW THEREFORE, in consideration of the premises, the parties hereto covenant and agree as follows: • The Original Agreement ended on 12/31/2018. • The parties agree to extend the Original Agreement for an additional twelve-month period, which will begin 01/01/2020, and will end on 12/31/2020. • The Renewal, together with the Original Agreement and amendments, constitute the entire understanding between the parties. • All other terms and conditions of the Original Agreement remain unchanged. IN WITNESS WHEREOF, the parties hereto have duly executed the Agreement as of the day, month, and year first above written. CONTRACTOR: 4bev4 et „key. s Printed Nam Qh Signature ATTEST: Weld Co BY: doth.%) �-►tom%� Deputy Clerk the Board BOARD OF COUNTY COMMISSIONERS WELD COUNTY, COLORADO Barbara Kirkmeyer, Chair DEC 0 9' 2019 °to l 7- 349.2. Contract Form oc t.egt Entity Name* SECURUS TECHNOLOGIES itity ID* 10029242 Contract Name* 2020CONTRACT EXTENSION FOR JAIL SERVICES Contract Status CM REVIEW ❑ New Entity? Contract ID 3278 Contract Lead MELBE Contract Lead Email mel _w co.us;skohlgra f@weIdgov.co Parent Contract ID 1578 Requires Board Approval YES Department Project Contract Descriptions • EXTENSION OF CONTRACT #1578 FOR INMATE TELEPHONE SERVICES; ALSO INCLUDES VIDEO VISITATION Contract Description 2 Contract Type* CONTRACT Amount $0.00 R YES Automatic Renewal SHERIFF Department Email CM-Sheriff@wel corn CM-Sheriff- DeptHead @wekigov.com County Attorney GENERAL COUNTY A I I ORNEY EMAIL County Attorney Email CM - C O U NT YA I I ORNEY WELD GOV.COM Requested BOCC Agenda Date* 12/09/2019 Due Date 12/05/2019 Will a work session with BOCC be require NO Does Contract require Purchasing Dept. to be included? If this is a renewal enter previous Contract ID If this is of a enter act ID Note- the Previous Contract Number and Master Services Agreement Number should be left blank if those contracts are not in OnBase Review Date 10/01/2020 ermination Notice Period Committed Delivery Date Renewal Date* 01/01/2020 Expiration Date rmatio Contact Info Contact Name Firth Purchasing Approver Approval Process Department Head DONNIE PATCH DH Approved Date 12/03/2019 Fifes I Appr val BOCC Approved BOCC Signed Date BOCC Agenda Date 12/09/2019 Originator SKOHLGRAF Contact Type Contact Email Finance Approver BARB CONNOLLY Contact Phone 1 Contact Phone 2 Purchasing Approved Date Finance Approved Date 12/04/2019 Tyler Ref # AG 120919 Legal Counsel BOB CHOATE Legal Counsel Approved Date 12/04/2019 Submit 22n4 -ac+ iO,31070 BOARD OF COUNTY COMMISSIONERS PASS -AROUND REVIEW PASS -AROUND TITLE: Signature of Second Amendment to Weld County Agreement for Service DEPARTMENT: Sheriffs Office & B&G DATE: 9/4/2019 PERSON REQUESTING: Lt. Matt Elbe, Weld County Sheriffs Office, Detentions Divisions Brief description of the problem/issue: Current Video Visitation system for the Weld County Jail has reached "End of Life" and needs to be replaced with a new system. Weld County Inmate Phone Service Contract was awarded to Securus Technologies. The initial contract period commenced on Jan 1, 2018 thru December 31, 2021 and, subject to the satisfaction and concurrence of both parties, renew annually each year thereafter through December 31, 2023. This contract with Securus Technologies provided an option for their Video Visitation System. The benefits of activating this option through the current contract with Securus are as follows; • Securus Technologies will provide all needed infrastructure, equipment, hardware and software at no cost to the County. Securus' cost to provide this service is well over $700,000.00, this is a cost to replace the current system the County would not have to incur. • Securus will provide all tech support, equipment replacement and software upgrades at no cost to County throughout the term of the current contract. Securus currently provides an On - Site tech who is here 3 Days a week and would be responsible for all maintenance of their system. • Securus' Visitation System will continued to allow the Sheriffs Office to provide On -Site visits but also adds the additional benefit of providing remote visitation. With the continued inmate population growth and the opening of the new addition remote visitation would help reduce the amount traffic the jail would experience. • Securus will pay the County 30% of the charges (excluding applicable taxes/fees/surcharges) collected for paid Video Visitation sessions. • Would remove the need to add an additional Automation Tech to the B&G staff which results in another cost savings for the County. What options exist for the Board? (include consequences, impacts, costs, etc. of options): 1) Authorize Chair to sign the Second Amendment to the contract and receive the additional equipment and service it provides. 2) Request more information and schedule a work session. 3) Deny the Amendment to the contract and refuse the equipment and service it would provide. e_onceAni- 09/&311 / dt.a, e C` Mer,arc-i-e-J} 9-03- /.(so) O(7 -399a SO o038- This Amendment has been reviewed by the County Attorney's Office. Copy of Email correspondence attached. Recommendation: We recommend the Board of County Commissioners sign the Second Amendment to Weld County Agreement for Services. Thank you. Approve Recommendation Sean P. Conway Mike Freeman, Pro -Tern Scott K. James Barbara Kirkmeyer, Chair Steve Moreno Schedule Work Session Other/Comments: August 29, 2019 Charles Eggers Project Manager Weld County Sheriffs Office 900 9t" Street Greeley, CO 80631 Dear Mr. Eggers Enclosed, please find 2 copies of the Second Amendment to the Master Services Agreement between Weld County and SECURUS Technologies. Please sign both copies and return 1 copy to the Contract Administrator at the below address. If you need further assistance please contact your SECURUS representative. Russell Roberts Sr. Vice President — Sales & Marketing Securus Technologies (972) 277-0656 4000 International Parkway • Carrollton, TX 75007 • www.securustechnologies.com SECOND AMENDMENT TO WELD COUNTY AGREEMENT FOR SERVICES This SECOND AMENDMENT ("Second Amendment") is effective as of the last date signed by either party ("Second Amendment Effective Date") and amends and supplements the November 20th, 2017 Agreement for Services by and between the County of Weld, a body corporate and politic of the State of Colorado, by and through its Board of County Commissioners, whose address is 1150 "O" Street, Greeley, Colorado 80631 hereinafter referred to as "County" or "Customer," and Securus Technologies, Inc., whose address is 4000 International Parkway, Carrollton, Texas 75007, hereinafter referred to as "Contractor" or "Provider." WHEREAS County and Contractor are parties to the Agreement and desire to amend the terms as stated herein; NOW, THEREFORE, as of the Second Amendment Effective Date and in consideration of the mutual promises and covenants contained herein, the parties agree as follows: 1. Term. This Second Amendment shall commence on the Second Amendment Effective Date and shall remain in effect through the Term of the Agreement. Notwithstanding anything to the contrary, the terms and conditions of the Agreement shall continue to apply for so long as we continue to provide the Applications to you after the expiration or earlier termination of this Agreement. 2. Video Visitation Deployment. Provider will deploy Securus Video Visitation ("SVV") at the expanded Weld County North Jail Complex. SVV is a web -based visitation system that allows individuals to schedule and participate in video visitation sessions with inmates. SVV runs on the ConnectUs Inmate Service Platform ("ConnectUs"). ConnectUs is a secure, comprehensive inmate communications and services platform that allows for the consolidation of assorted inmate activities in a single, unified interface with a customized mix of applications ("ConnectUs Applications"). The configuration of SVV and ConnectUs ordered by Customer, its retail cost, and the length of time video visitation sessions are stored is specified in the attached Exhibit A: Securus Inmate Services Platform — Price List. Provider will cover the Total Costs set forth in Exhibit A. If the Agreement is terminated for any reason other than Provider's default before the end of the Term, Customer will refund the prorated amount of the Total Cost set forth therein. Customer also agrees to implement the following additional requirements: 1. Customer agrees that Video Visitation must be available for paid remote sessions seven days a week during general population time other than times of facility emergencies. 2. Customer will allow inmates to conduct remote visits without quantity limits during general population times as long as they don't interfere with those times designated for On -site visits. Visitation may be limited in quantity or totally restricted for individuals who are on administrative restriction. 3. All on -site Video Visitation sessions will be required to be scheduled at least 24 hours in advance, where practicable. Provider will charge $8.99 per 30 -minute session plus any applicable taxes/fees/surcharges. If Customer wishes to offer free SVV sessions, a session charge equal to the then -current session rate, plus applicable taxes/fees/surcharges, will apply and will be invoiced to Customer or deducted from Commissions. It is Customer's sole responsibility to (i) establish and communicate its policies Page 1 of 4 regarding monitoring and/or recording of private visits (i.e., attorney/client visits, clergy visits or other visits approved and implemented by Customer), and (ii) provide appropriate accommodations for non - recorded visits, as necessary. Provider is not responsible and hereby disclaims any liability for any and all content of the third party Applications and any documents, videos or forms published by Customer or from outside sources. Customer and Provider acknowledge and agree that Customer's visitation policy with respect to in - person visits is solely within Customer 's discretion. Provider will pay Customer 30% of the charges (excluding applicable taxes/fees/surcharges) collected for paid Video Visitation sessions placed to Customer's Facility. Provider reserves the right to deduct Video Visitation session credits from revenue calculations. Provider will pay SVV payments for a calendar month to Customer on or before the 30th day of the following calendar month in which the sessions occurred (the "Payment Date"). SVV Payments are paid in one -month arrears and are not subject to retroactive payments or adjustments for notice delays. 3. Except as expressly amended by this Second Amendment, all of the terms, conditions and provisions of the Agreement shall remain in full force and effect. All capitalized terms used but not defined herein shall have the meaning set forth in the Agreement. [SIGNATURE PAGE FOLLOWS] Page 2 of 4 EXECUTED as of the Second Amendment Effective Date. COUNTY: Board of County Commissioners, Weld County, Colorado By: Nam-: Barbara Kirkmeyer, Chair Title: B0CC Chair Date: SEP 2 3 2019 4r? APPRO D AS TO FUN P IIG: Please return signed contract to: 4000 International Parkway Carrollton, Texas 75007 Attention: Contracts Administrator Phone: (972) 277-0300 CONTRACTOR: Securus Technologies, Inc. By:! -- Name: Robert E. Pickens Title: Chief Executive Officer Date: B 22 - Page 3 of 4 aoi7-34926) EXHIBIT A Securus Inmate Services Platform - Price List Hardware V(deo.Visitation Terminats. Single. Handset(Inmate) Video Visitation Terminals Single Handset (Visitor).,,_. -Video Visitation Terminals - Dual: Handset (Visitor) Mobile Cart,. Including UPS Battery Backup Networking Winng . Electrical Wiring* Hardware Installation JMS and 3rd Party Vendor Integration Software Applcation:Setup Securus Video Visitation Application Installation and Implementation Phone Cat Appl caftan (Software Application is one time per 7 Inmate Forms Application (Grience)., App, per contract) Inreate:Hafadboak Application Third Party Vendor Commssary Application Webstte Education APPticalicle_( ) Inmate Videos Application (.MP4) Self Op Commissary Ordering Application.::; - Emergency Visitation Application Inmate Sick Form Job Search Application Law Library_ Application. .'_ Securus Video Visitation Application Phone Cat Appleation Inmate Forms Application (Grievance) Inmate HandbookAppl; ation (PDI?.... Annual Subscription and Hosting Fee Third Party Vendor Commissary Application (per App, per Terminal, per year) . Website,Education Application;(URL) Inmate Videos Application (MP4) Self Op:Commssary.Ordering_Application .: Emergency_ Visitation Application Inmate:Sick Form : Job Search Application l aw Library_Applicagon::: s Annual Terminal Extended Hardware Maintenance,. Recurringletecom Recording Retention (90 days) `.Train ng (per Misc. ' Customer responsible for electrical wiring " Customer responsible for JMS/Commissary Integration Fees, if applicable 54000_ Onetime $ One Time $ One Time $ One Time • One Time One lime One lime One Time Okne:Time One lime $ One Time . $ • . One Time One,iitte One Time One Time One Time One Time One Time One Time Recurring Recurring 4 000 78 $ 312;90.0:: 4,000 - ...._..0 $ 4:250 30 $ 127.500.: 1,440 0 500 108 $ 54000': Recurring $ 500 108 $. 54,000. Recurring $ 15,120 :1 15..120: One Time $ 100 78 $ 7,800 Recurring $ Recurring ..... $ Recurring $ - Recurring Recurring $ - Recurring. $ Recurring $ Recurring•$ 0 0 0 0 $ 108 Term: 3 One -lime Cost 559,300 Annual License & Maintenance Cost (per year) 69,120 Total Cost: $ 766,660 Page 4 of 4 © SECURUS Technologies, Inc. - Proprietary & Confidential Contract Form New Contract Request Entity Information Entity Name* SECURUS TECHNOLOGIES Entity ID* @00029242 Contract Name* 2ND AMENDMENT FOR VIDEO VISITATION SERVICES Contract Status CTB REVIEW Contract ID 3124 Contract Lead* MELBE Contract Lead Email melbet7co veld cc.us ❑ New Entity? Parent Contract ID 1578 Requires Board Approval YES Department Project # Contract Description * 2ND AMENDMENT FOR VIDEO VISITATION UNDER MAIN CONTRACT 1578 TYLER 2017-3492 SO 0038 COMMISSION BASED CONTRACT Contract Description 2 Contract Type* CONTRACT Amount "* $0 00 Renewable YES Automatic Renewal Grant ICA Department SHERIFF Department Email ChviSheriff c@weldgov corn Department Head Email CM-Sheriff- DeptHead @weldgov.com County Attorney GENERAL COUNTY ATTORNEY EMAIL County Attorney Email CM- COUNTYATTORN EY@WELD GOV COM Requested B©CC Agenda Date * 09/1l3/2019 Due Date 09.1412019 Will a work session with BOCC be required?* NO Does Contract require Purchasing Dept. to be included? NO If this is a renewal enter previous Contract ID If this is part of a MSA enter MSA Contract ID Note: the Previous Contract Number and Master Services Agreement Number should be left blank if those contracts are not in On Ease Contract Dates Effective Date Termination Notice Period Review Date* 10/0112019 Committed Delivery Date Renewal Date* 12/311'2019 Expiration Date Contact Information Contact Info Contact Name Purchasing Purchasing Approver Approval Process Department Head DONNIE PATCH DH Approved Date 09/1212019 Final Approval BOCC Approved BOCC Signed Date BOCC Agenda Date 09/23/2019 Originator SKOHLGRAF Contact Type Contact Email Finance Approver CHRIS D'O\ IDIO Contact Phone 1 Contact Phone 2 Purchasing Approved Date Finance Approved Date 09/1312019 Tyler Ref # AG 092319 Legal Counsel BOB CHOATE Legal Counsel Approved Date 09/1612019 Submit BOARD OF COUNTY COMMISSIONERS PASS -AROUND REVIEW RE: Inmate Phone Contract Amendment (Southwest Substation) DEPARTMENT: Weld County Sheriffs Office DATE: 03/08/19 PERSON REQUESTING: Lt. Matt Elbe Brief description of the problem/issue: The Weld County Sheriffs Office is in the process of finalizing some of the support features for the Southwest Sub Station project. Part of this project includes ensuring that arrestees at the Southwest Sub Station have reasonable access to telephones in the same manner that arrestees at the North Jail Complex have in order to have access to counsel, bondsmen, and those in the community to help bond them out of jail. The County already has a contract in place with Securus Technologies, Inc. for inmate telephone services (document No. 2017-3492(1)). With the original agreement in place, the Weld County Sheriff's Office has developed an amendment to that agreement for Securus to provide inmate telephone services at the Southwest Sub Station. Inmate Telephone services at the Southwest Substation were not included in the Original Agreement. The proposed amendment's cost will be deducted from inmate telephone commissions and there will not be an "upfront" cost of equipment or installation. What options exist for the Board? (Include consequences, impacts, costs, etc. of options) The Board may accept this amendment and the necessary inmate telephone services at the Southwest Substation will be provided by the inmate telephone services contractor indicated in the original agreement. The Board may also reject this amendment and consider going out to bid for inmate telephone services for this project or in totality if the scope of work is seen as too much of a departure from the Original Agreement. Recommendation: It is recommended that this amendment be approved as it provides the necessary inmate telephone services at the Southwest Substation with the contractor already in place from the Original Agreement. The Weld County Sheriff's is pleased with the work this contractor provides and believes the quality work product we are accustomed to seeing with this contractor would continue with this project. Not having any upfront costs associated with this project allows for appropriate compensation to be deducted from commissions already being received. Please note that this amendment has been reviewed and approved by Bob Choate. Approve Schedule R 2ntm aclation. Work Session Sean P. Conway ✓ Mike Freeman, Pro-Tem V Scott James Barbara Kirkmeyer, Chair Steve Moreno t xc� ied �,! eYYla A io 1z id -r/ C� Other/Comments, CONTRACTOR: • Printed N e 144# 104.4 C Signature BOARD OF COUNTY COM ISSIONERS W COUNTY, COLO O arbara Kirkmeyer, ' air AP01 2019 CONTRACT AMENDMENT BETWEEN WELD COUNTY AND SECURUS TECHNOLOGIES, INC. This Amendment ("Amendment") Is made to the Agreement between Weld County ("County") and Securus Technologies, Inc. ("Contractor") on December 11th, 2017 ("Agreement"). WHEREAS the parties entered Into the Agreement identified by the Weld County Clerk to the Board of County Commissioners as document No. 2017-3492(1), approved on December 116. 2017, WHEREAS the parties hereby agree to amend the Agreement, which is incorporated by reference herein, as well as the terms provided herein. NOW THEREFORE, In consideration of the premises, the parties hereto covenant and agree as follows: 1. Term. This First Amendment shall commence on the First Amendment Effective Date and shall remain in effect through the Term of the Agreement. Notwithstanding anything to the contrary, the terms and conditions of the Agreement shall continue to apply for so long as the Contractor continues to provide the Applications to the County after the expiration or earlier termination of this Agreement. 2. installation of Additional Equipment. At County's request, Contractor will Install additional ITS equipment in County's South West Substation for booking inmates and shorter hold durations. An itemized list of the required equipment is attached as Exhibit A. In exchange for this equipment, Contractor will make a one-time deduction of $6757.00 from County's commissions, and the Minimum Annual Guarantee contemplated by the Agreement will be reduced $6757.00 for the fiscal contract year ending on December 31St , 2019. 3. Modification of Section 6. As of the First Amendment Effective Date, Section 6 on page 2 of the Agreement will be deleted in its entirety and replaced. with the following: 6. Compensation/Contract Amount. The County shall not provide any monetary compensation to Contractor. There shall be no charges whatsoever to the County for inmate Telephone Services provided by the Contractor; however, County and Contractor understand and agree that commissions may be reduced to offset equipment costs not contemplated by the Agreement and that mutually -agreed -upon commission deductions do not constitute charges for inmate Telephone Services. Notwithstanding anything to the contrary contained in this Agreement, County shall have no obligations under this Agreement after, nor shall any payments be made to Contractor in respect of any period after December 31 of any year, without an appropriation therefore by County in accordance with a budget adopted by the Board of County Commissioners in compliance with Article 25, title 30 of the Colorado Revised Statutes, the Local Government Budget Law (C.R.S. 29-1-101 et. seq,) and the TABOR Amendment (Colorado Constitution, Article X, Sec. 20). 4, This Amendment, together with the Agreement, constitutes the entire understanding between the parties. All other terms and conditions of the Original Agreement remain unchanged. IN WITNESS WHEREOF, the parties hereto have duly executed the Agreement as of the day, month, and (year /first above ATTEST: ddritit)�I • `Je s9 l/L Weld 'ou tv,ierk to the El and By: 020 / 7—,3 d/9 -2.v EXHIBIT A Securus Inmate Services Platform • Price List Hardaare no Herrdeat - Single tiendeet (nags.) Miran Switching Equipment Beok up Power Mobile Car, Inoktding UPS Batery Backup Nexmndng Wiring InWstietion and Implementation Electrical Wiring (Software Appecelon le one lime per Hardware Installation App, per conlreot) JMS and 3rd Part/ Vendor Integration Network Oan5gureIon Software Configuration Miscellaneous Please Note: Phone Call Application Irs1•ets Forms Application (Greene) Whale Handbook Apparition (POP) Third Potty Vendor Commissary Appteaton WebNte Eduoeden Application (URL) Inmate Videos Appdcahai (.MP4) Self -Op Oast sary Ordering Applloafon Emergency Vie Mtion ApptioMeen inmate Slab Form Job Search Append on Lot Library Application Central CBlce Configuration Telecom Circuitry Otis lime $ 450 3 $ 1.800 Onetime $ 1,600 1 $ 1,800 One Tlrre $ Boo 1 $ Boo Onetime $ 1,440 0 $ One time :$ 300 3 $ 000 CMG Time Y 1;60a 0 4: One lime 5 250 3 * 750 One Time $ - 0 4 One Tine $ 1,417 1 i`. 1,117 Ramming $:' 3 0 5 Recurring $ 0 4 Recurring s, 0 $ Ramming 4 0 4 Raouirrp '! • 0 $ Recurring :5 0 1 Reourdng 1. 0 4 Recurring •4: 0 $ Resorting $ 0 $ Retuning 1s 0 $ Running $ 0 $ Oft llme 3 100 3 5 300 One Time 4 240 1 $ 240 Tenon Toil Cost( i 6.757 All features will be included In the price list and model unless otherwise specified. County will not own hardware unless specifically stated in contract, County is responsible for electrical wiring, County is responsible for JMS/Commissary Integration Fees, if applicable. Page 3 of 3 m SECURUS'Technologies, Inc, - Proprietary & Confidential RE: INMATE PHONE CONTRACT AMENDMENT (SOUTHWEST SUBSTATION) APPROVED AS TO SUBSTANCE: Elected Official or Department Head APPROVED AS TO FUNDING: y i Controller APPROVED AS TO FORM: 'PE) elAi,...i., County Attorney BOARD OF COUNTY COMMISSIONERS PASS -AROUND REVIEW RE: Securus Technologies Inc. (Inmate Phone Services) DEPARTMENT: Weld County Sheriff's Office PERSON REQUESTING: Lieutenant Matt Elbe Brief description of the problem/issue: DATE: 12/13/2018 This is a standard extension for the Inmate Phone Services Contract with Securus Technologies, Inc. The original Agreement began 01/01/2018 and this extension is for the next year, 01/01/2019 — 12/31/2019. There have been no concerns with this vendor or the services provided. This extension has been reviewed and approved by Bob Choate. What options exist for the Board? (Include consequences, impacts, costs, etc. of options) The Board can either approve this extension which would keep the services with Securus in place at the Weld County Jail for the next year. The Board may also deny this extension which would result in the Weld County Sheriff's Office having to go out to bid for inmate phone services. Recommendation: It is recommended that the Board approve this extension and keep secures Technologies, Inc. as the inmate phone service provider for this next year. There are no price increases with this extension. Approve Recommendation Sean P. Conway Julie A. Cozad Mike Freeman Barbara Kirkmeyer Steve Moreno, Chair Schedule Work Session 0Y-4-"'t'ar--1 C6' c0412-, (.()) Other/Comments: 02.0/7-,3'/9.2 S.o O& e CONTRACT AGREEMENT EXTENSION/RENEWAL BETWEEN THE WELD COUNTY SHERIFF'S OFFICE AND SECURUS This Agreement Extension/Renewal ("Renewal"), made and entered into a0 day of ; � / 9 by and between the Board of Weld County Commissioners, on behalf of the Weld County Sheriff's Office, hereina r referred to as the "Department", and Securus Technologies, Inc., hereinafter referred to as the "Contractor". WHEREAS the parties entered into an agreement (the "Original Agreement") identified by the Weld County Clerk to the Board of County Commissioners as document No. 2017-3492, approved on 12/11/2017, WHEREAS the parties hereby agree to extend the term of the Original Agreement in accordance with the terms of the Original Agreement, which is incorporated by reference herein, as well as the terms provided herein. NOW THEREFORE, in consideration of the premises, the parties hereto covenant and agree as follows: • The Original Agreement will end on 12/31/2018. • The parties agree to extend the Original Agreement for an additional twelve-month period, which will begin 01/01/2019, and will end on 12/31/2019. • The Renewal, together with the Original Agreement, constitutes the entire understanding between the parties. • All other terms and conditions of the Original Agreement remain unchanged. IN WITNESS WHEREOF, the parties hereto have duly executed the Agreement as of the day, month, and year first above written. CONTRACTOR: Aob c e t 9(4 vt Printed 7 Name..."am Signature ATTEST: Weld C BY: ddr,A,A) I D/ r • Deputy Clerk the / ►�', �� 1 oard BOARD OF COUNTY COMMISSIONERS WEB► COUNTY, COLORAD ;_ Barbara Kirkme er, Chair JANf•' (3 `)'°; i ,., 2 CYLI:`3 a0/7_3a,,2- /770/077 Charles Eggers From: Sent: To: Subject: Director Eggers, Cecilia Truong<ctruong@securustechnologies.com> Wednesday, December 6, 2017 2:40 PM Charles Eggers Fwd: Stamped Weld Below is the tracking number for your signed contracts! I also just left you a message about this and just returning your call. I am free the rest of the day if you need me. Cecilia Begin forwarded message: From: Valerie Strzelecki<VStrzelecki@securustechnologies.com> Date: December 6, 2017 at 12:45:31 PM PST To: Cecilia Truong<ctruonga_2securustechnologies.com>, MaryVirginia Clark <maclark securustechnologies.cozn> Cc: Sara Sullivan<SSullivanCajsecuru.stechnologies.com> Subject: RE: Stamped Weld Fedex Tracking 7709 2323 2583 Thank you, VALERIE STRZELECK1 MEN Contract Administrator/Sales Secures Technologies, Inc. 4000 International Parkway Carrollton, TX 75007 DIRECT: (214) 775-4330 MAIN: (972.) 277-0300 ecurusTechnolo ies.corn 14 G /AL-. Jr,/ 1 (50) To/ ps if C r ted3 k.SStiLc SECURUS Technologies December 6, 2017 Charles Eggers Weld County Sheriff's Office 2110 "O" Street Greeley, CO 80631 Dear Mr. Eggers: Thank you for your business! Our goal is a long-term partnership with you and your county where SECURUS Sales and Service exceeds your expectations. Enclosed, please find 2 copies of the Master Services Agreement between Weld County Sheriff's Office and SECURUS Technologies. Please sign both copies and return 1 original to the Contract Administrator at the below address. My colleague, Danny de Hoyos and I are at your service. I look forward to meeting you. We've moved! Please note our new address. John E. Bell III Sr. Vice President - Sales Securus Technologies (972) 277-0693 4000 International Parkway • Carrollton, Texas 75007 • www.securustechnologies.com WELD COUNTY AGREEMENT FOR SERVICES BETWEEN WELD COUNTY & SECURUS TECHNOLOGIES, Inc INMATE TELEPHONE SERVICES THIS AGREEMENT is made and entered into this 20th day of November, 2017, by and between the County of Weld, a body corporate and politic of the State of Colorado, by and through its Board of County Commissioners, whose address is 1150 "O" Street, Greeley, Colorado 80631 hereinafter referred to as "County," and Securus Technologies, Inc., who whose address is 4000 International Parkway, Carrollton, Texas 75007, hereinafter referred to as "Contractor". WHEREAS, County requires an independent contractor to perform the services required by County and set forth in Exhibit A — Request for Bid, B1700105, Inmate Telephone Services. WHEREAS, Contractor is willing to perform and has the specific ability to perform the required Services at or below the cost set forth in Exhibit B — Request for Bid Response, B1700105, Securus Technologies, Inc. WHEREAS, Contractor is authorized to do business in the State of Colorado and has the time, skill, expertise, and experience necessary to provide the equipment, materials and services as set forth below; NOW, THEREFORE, in consideration of the mutual promises and covenants contained herein, the parties hereto agree as follows: 1. Introduction. The terms of this Agreement are contained in the terms recited in this document and in Exhibits A — Request for Bid, B 1700105, Inmate Telephone Services and Exhibit B — Request for Bid Response, B 1700105, Securus Technologies, Inc., each of which forms an integral part of this Agreement. Exhibits A and B are specifically incorporated herein by this reference. County and Contractor acknowledge and agree that this Agreement, including specifically Exhibits A and B, define the performance obligations of Contractor and Contractor's willingness and ability to meet those requirements. Exhibit A consists of County's Request for Bid (RFB) as set forth in "Bid Package No. B1700105". The RFP contains all of the specific requirements of County. Exhibit B consists of Contractor's Response to County's Request for Bid B1700105. The Response confirms Contractor's obligations under this Agreement. 2. Service or Work. Contractor agrees to procure the materials, equipment and/or products necessary for the Project and agrees to diligently provide all services, labor, personnel and materials necessary to perform and complete the Project described in Exhibit A which is attached hereto and incorporated herein by reference. Contractor shall further be responsible for the timely completion, and acknowledges that a failure to comply with the standards and requirements of G.20/ 731/ 9.26) Exhibits A and B within the time limits prescribed by County may result in County's decision to withhold payment or to terminate this Agreement. 3. Term. The term of this Agreement shall commence on January 1, 2018, and shall continue through and until Contractor's completion of the responsibilities described in Exhibits A and B. Both of the parties to this Agreement understand and agree that the laws of the State of Colorado prohibit County from entering into Agreements which bind County for periods longer than one year. Therefore, within the thirty (30) days preceding the anniversary date of this Agreement, County shall notify Contractor if it wishes to renew this Contract. The County has selected Financial Option B as defined in Exhibit B "Securus Financial Offer." 4. Termination. County has the right to terminate this Agreement, with or without cause on thirty (30) days written notice. Furthermore, this Agreement may be terminated at any time without notice upon a material breach of the terms of the Agreement. Upon termination, County shall take possession of all materials, equipment, tools and facilities owned by County which Contractor is using, by whatever method it deems expedient; and, Contractor shall deliver to County all drawings, drafts or other documents it has completed or partially completed under this Agreement, together with all other items, materials and documents which have been paid for by County, and these items, materials and documents shall be the property of County. Upon termination of this Agreement by County, Contractor shall have no claim of any kind whatsoever against the County by reason of such termination or by reason of any act incidental thereto, except for compensation for work satisfactorily performed and/or materials described herein properly delivered. 5. Extension or Modification. Any amendments or modifications to this agreement shall be in writing signed by both parties. No additional services or work performed by Contractor shall be the basis for additional compensation unless and until Contractor has obtained written authorization and acknowledgement by County for such additional services. 6. Compensation/Contract Amount. The County shall not provide any monetary compensation to contractor. There shall be no charges whatsoever to the County for Inmate Telephone Services provided by the Contractor. Notwithstanding anything to the contrary contained in this Agreement, County shall have no obligations under this Agreement after, nor shall any payments be made to Contractor in respect of any period after December 31 of any year, without an appropriation therefore by County in accordance with a budget adopted by the Board of County Commissioners in compliance with Article 25, title 30 of the Colorado Revised Statutes, the Local Government Budget Law (C.R.S. 29-1-101 et. seq.) and the TABOR Amendment (Colorado Constitution, Article X, Sec. 20) 7. Independent Contractor. Contractor agrees that it is an independent Contractor and that Contractor's officers, agents or employees will not become employees of County, nor entitled to any employee benefits from County as a result of the execution of this Agreement. Contractor shall perform its duties hereunder as an independent Contractor. Contractor shall be solely responsible for its acts and those of its agents and employees for all acts performed pursuant to this Agreement. Contractor, its employees and agents are not entitled to unemployment insurance or workers' compensation benefits through County and County shall not pay for or otherwise provide such coverage for Contractor or any of its agents or employees. 8. Subcontractors. Contractor acknowledges that County has entered into this Agreement in reliance upon the particular reputation and expertise of Contractor. Contractor shall not enter into any subcontractor agreements for the completion of this Project without County's prior written consent, which may be withheld in County's sole discretion. 9. Ownership. All work and information obtained by Contractor under this Agreement or individual work order shall become or remain (as applicable), the property of County. 10. Confidentiality. Confidential financial information of Contractor should be transmitted separately from the main bid submittal, clearly denoting in red on the financial information at the top the word, "CONFIDENTIAL." However, Contractor is advised that as a public entity, Weld County must comply with the provisions of C.R.S. 24-72-201, et seq., with regard to public records, and cannot guarantee the confidentiality of all documents. Contractor agrees to keep confidential all of County's confidential information. Contractor agrees not to sell, assign, distribute, or disclose any such confidential information to any other person or entity without seeking written permission from the County. Contractor agrees to advise its employees, agents, and consultants, of the confidential and proprietary nature of this confidential information and of the restrictions imposed by this agreement. Contractor agrees to abide by all applicable federal, state, and local law regarding confidentiality, to include CJIS compliance. 11. Warranty. Contractor warrants that the services performed under this Agreement will be performed in a manner consistent with the standards governing such services and the provisions of this Agreement. Contractor further represents and warrants that all services shall be performed by qualified personnel in a professional and workmanlike manner, consistent with industry standards, and that all services will conform to applicable specifications. 12. Acceptance of Services Not a Waiver. In no event shall any action by County hereunder constitute or be construed to be a waiver by County of any breach of this Agreement or default which may then exist on the part of Contractor. Acceptance by the County of, or payment for, the services completed under this Agreement shall not be construed as a waiver of any of the County's rights under this Agreement or under the law generally. 13. Insurance and Indemnification. General Requirements: Contractors/Contract Professionals must secure, at or before the time of execution of any agreement or commencement of any work, the following insurance covering all operations, goods or services provided pursuant to this request. Contractors/Contract Professionals shall keep the required insurance coverage in force at all times during the term of the Agreement, or any extension thereof, and during any warranty period. The insurance coverage's specified in this Agreement are the minimum requirements, and these requirements do not decrease or limit the liability of Contractor/Contract Professional. The County in no way warrants that the minimum limits contained herein are sufficient to protect the Contractor from liabilities that might arise out of the performance of the work under this Contract by the Contractor, its agents, representatives, employees, or subcontractors. The The Contractor stipulates that it has met the insurance requirements identified herein. The Contractor shall be responsible for the professional quality, technical accuracy, and quantity of all services provided, the timely delivery of said services, and the coordination of all services rendered by the Contractor and shall, without additional compensation, promptly remedy and correct any errors, omissions, or other deficiencies. INDEMNITY: The Contractor shall defend, indemnify and hold harmless County, its officers, agents, and employees, from and against injury, loss damage, liability, suits, actions, or claims of any type or character arising out of the work done in fulfillment of the terms of this Contract or on account of any act, claim or amount arising or recovered under workers' compensation law or arising out of the failure of the Contractor to conform to any statutes, ordinances, regulation, law or court decree. The Contractor shall be fully responsible and liable for any and all injuries or damage received or sustained by any person, persons, or property on account of its performance under this Agreement or its failure to comply with the provisions of the Agreement. This paragraph shall survive expiration or termination hereof. Types of Insurance: The Contractor/Contract Professional shall obtain, and maintain at all times during the term of any Agreement, insurance in the following kinds and amounts: Workers' Compensation Insurance as required by state statute, and Employer's Liability Insurance covering all of the Contractor's employees acting within the course and scope of their employment. Policy shall contain a waiver of subrogation against the County. This requirement shall not apply when a Contractor or subcontractor is exempt under Colorado Workers' Compensation Act., AND when such Contractor or subcontractor executes the appropriate sole proprietor waiver form. Commercial General Liability Insurance with the minimum limits as follows: $1,000,000 each occurrence; $1,000,000 general aggregate; $1,000,000 Personal Advertising injury $5,000 Medical payment one person Automobile Liability: Contractor/Contract Professional shall maintain limits of $1,000,000 for bodily injury per person, $1,000,000 for bodily injury for each accident, and $1,000,000 for property damage applicable to all vehicles operating both on County property and elsewhere, for vehicles owned, hired, and non -owned vehicles used in the performance of this Contract. Contractors/Contract Professionals shall secure and deliver to the County at or before the time of execution of this Agreement, and shall keep in force at all times during the term of the Agreement as the same may be extended as herein provided, a commercial general liability insurance policy, including public liability and property damage, in form and company acceptable to and approved by said Administrator, covering all operations hereunder set forth in the related Bid or Request for Proposal. Proof of Insurance: County reserves the right to require the Contractor/Contract Professional to provide a certificate of insurance, a policy, or other proof of insurance as required by the County's Risk Administrator in his sole discretion. Additional Insureds: For general liability, excess/umbrella liability, pollution legal liability, liquor liability, and inland marine, Contractor/Contract Professional's insurer shall name County as an additional insured. Waiver of Subrogation: For all coverages, Contractor/Contract Professional's insurer shall waive subrogation rights against County. Subcontractors: All subcontractors, subcontractors, independent Contractors, sub - vendors, suppliers or other entities providing goods or services required by this Agreement shall be subject to all of the requirements herein and shall procure and maintain the same coverage's required of Contractor/Contract Professional. Contractor/Contract Professional shall include all such subcontractors, independent Contractors, sub -vendors suppliers or other entities as insureds under its policies or shall ensure that all subcontractors maintain the required coverages. Contractor/Contract Professional agrees to provide proof of insurance for all such subcontractors, independent Contractors, sub -vendors suppliers or other entities upon request by the County. 14. Non -Assignment. Contractor may not assign or transfer this Agreement or any interest therein or claim thereunder, without the prior written approval of County. Any attempts by Contractor to assign or transfer its rights hereunder without such prior approval by County shall, at the option of County, automatically terminate this Agreement and all rights of Contractor hereunder. Such consent may be granted or denied at the sole and absolute discretion of County. 15. Examination of Records. To the extent required by law, the Contractor agrees that an duly authorized representative of County, including the County Auditor, shall have access to and the right to examine and audit any books, documents, papers and records of Contractor, involving all matters and/or transactions related to this Agreement. The Contractor agrees to maintain these documents for three years from the date of the last payment received. 16. Interruptions. Neither party to this Agreement shall be liable to the other for delays in delivery or failure to deliver or otherwise to perform any obligation under this Agreement, where such failure is due to any cause beyond its reasonable control, including but not limited to Acts of God, fires, strikes, war, flood, earthquakes or Governmental actions. 17. Notices. County may designate, prior to commencement of work, its project representative ("County Representative") who shall make, within the scope of his or her authority, all necessary and proper decisions with reference to the project. All requests for contract interpretations, change orders, and other clarification or instruction shall be directed to County Representative. The County Representative for purposes of this Agreement is hereby identified as, Lieutenant Brandon Cody. All notices or other communications (including annual maintenance made by one party to the other concerning the terms and conditions of this contract shall be deemed delivered under the following circumstances: (a) personal service by a reputable courier service requiring signature for receipt; or (b) five (5) days following delivery to the United States Postal Service, postage prepaid addressed to a party at the address set forth in this contract; or (c) electronic transmission via email at the address set forth below, where a receipt or acknowledgment is required by the sending party; or (d) transmission via facsimile, at the number set forth below, where a receipt or acknowledgment is required by the sending party. Either party may change its notice address(es) by written notice to the other. Notification Information: Contractor: Securus Technologies, Inc Attn: Robert E. Pickens, President Address: 4000 International Parkway, Carrollton, Texas, 75007 E-mail: bpickens@securustech.net With copy to: Name: Cecilia Truong Position: Account Manager Address: 4000 International Parkway, Carrollton, Texas, 75007 E-mail: ctruong@securustechnologies.com County: Name: Brandon Cody Position: Lieutenant Detention Division Weld County Sheriffs Office Address: 2110 "O" Street, Greeley, CO 80631 E-mail: bcody@co.weld.co.us 18. Compliance with Law. Contractor shall strictly comply with all applicable federal and State laws, rules and regulations in effect or hereafter established, including without limitation, laws applicable to discrimination and unfair employment practices. Contractor agrees to stay in compliance with all current law regarding inmate phone service provision. This includes but is not limited to any FCC or other federal regulation that modifies the provision of phone services to inmates. Weld County shall not incur additional costs or financial losses as a result of a change in the federal law during any annual period. In the event that the law changes and a re- negotiated contract is required, Contractor agrees to complete the current year term at the agreed upon financial arrangement, and to renegotiate for the following year. 19. Non -Exclusive Agreement. This Agreement is nonexclusive and County may engage or use other Contractors or persons to perform services of the same or similar nature. 20. Entire Agreement/Modifications. This Agreement including the Exhibits attached hereto and incorporated herein, contains the entire agreement between the parties with respect to the subject matter contained in this Agreement. This instrument supersedes all prior negotiations, representations, and understandings or agreements with respect to the subject matter contained in this Agreement. This Agreement may be changed or supplemented only by a written instrument signed by both parties. 21. Fund Availability. Financial obligations of the County payable after the current fiscal year are contingent upon funds for that purpose being appropriated, budgeted and otherwise made available. Execution of this Agreement by County does not create an obligation on the part of County to expend funds not otherwise appropriated in each succeeding year. 22. Employee Financial Interest/Conflict of Interest — C.R.S. §§24-1S-201 et seq. and §24- 50-507. The signatories to this Agreement state that to their knowledge, no employee of Weld County has any personal or beneficial interest whatsoever in the service or property which is the subject matter of this Agreement. 23. Severability. If any term or condition of this Agreement shall be held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, this Agreement shall be construed and enforced without such provision, to the extent that this Agreement is then capable of execution within the original intent of the parties. 24. Governmental Immunity. No term or condition of this contract shall be construed or interpreted as a waiver, express or implied, of any of the immunities, rights, benefits, protections or other provisions, of the Colorado Governmental Immunity Act §§24-10-101 et seq., as applicable now or hereafter amended. 25. No Third Party Beneficiary. It is expressly understood and agreed that the enforcement of the terms and conditions of this Agreement, and all rights of action relating to such enforcement, shall be strictly reserved to the undersigned parties and nothing in this Agreement shall give or allow any claim or right of action whatsoever by any other person not included in this Agreement. It is the express intention of the undersigned parties that any entity other than the undersigned parties receiving services or benefits under this Agreement shall be an incidental beneficiary only. 26. Board of County Commissioners of Weld County Approval. This Agreement shall not be valid until it has been approved by the Board of County Commissioners of Weld County, Colorado or its designee. 27. Choice of Law/Jurisdiction. Colorado law, and rules and regulations established pursuant thereto, shall be applied in the interpretation, execution, and enforcement of this Agreement. Any provision included or incorporated herein by reference which conflicts with said laws, rules and/or regulations shall be null and void. In the event of a legal dispute between the parties, Contractor agrees that the Weld County District Court shall have exclusive jurisdiction to resolve said dispute. 28. Public Contracts for Services C.R.S. §8-17.5-101. Contractor certifies, warrants, and agrees that it does not knowingly employ or contract with an illegal alien who will perform work under this contract. Contractor will confirm the employment eligibility of all employees who are newly hired for employment in the United States to perform work under this Agreement, through participation in the E -Verify program or the State of Colorado program established pursuant to C.R.S. §8-17.5-102(5)(c). Contractor shall not knowingly employ or contract with an illegal alien to perform work under this Agreement or enter into a contract with a subcontractor that fails to certify with Contractor that the subcontractor shall not knowingly employ or contract with an illegal alien to perform work under this Agreement. Contractor shall not use E -Verify Program or State of Colorado program procedures to undertake pre -employment screening or job applicants while this Agreement is being performed. If Contractor obtains actual knowledge that a subcontractor performing work under the public contract for services knowingly employs or contracts with an illegal alien Contractor shall notify the subcontractor and County within three (3) days that Contractor has actual knowledge that a subcontractor is employing or contracting with an illegal alien and shall terminate the subcontract if a subcontractor does not stop employing or contracting with the illegal alien within three (3) days of receiving notice. Contractor shall not terminate the contract if within three days the subcontractor provides information to establish that the subcontractor has not knowingly employed or contracted with an illegal alien. Contractor shall comply with reasonable requests made in the course of an investigation, undertaken pursuant to C.R.S. §8-17.5-102(5), by the Colorado Department of Labor and Employment. If Contractor participates in the State of Colorado program, Contractor shall, within twenty days after hiring an new employee to perform work under the contract, affirm that Contractor has examined the legal work status of such employee, retained file copies of the documents, and not altered or falsified the identification documents for such employees. Contractor shall deliver to County, a written notarized affirmation that it has examined the legal work status of such employee, and shall comply with all of the other requirements of the State of Colorado program. If Contractor fails to comply with any requirement of this provision or of C.R.S. §8-17.5-101 et seq., County, may terminate this Agreement for breach, and if so terminated, Contractor shall be liable for actual and consequential damages. Except where exempted by federal law and except as provided in C.R.S. § 24-76.5-103(3), if Contractor receives federal or state funds under the contract, Contractor must confirm that any individual natural person eighteen (18) years of age or older is lawfully present in the United States pursuant to C.R.S. § 24-76.5-103(4), if such individual applies for public benefits provided under the contract. If Contractor operates as a sole proprietor, it hereby swears or affirms under penalty of perjury that it: (a) is a citizen of the United States or is otherwise lawfully present in the United States pursuant to federal law, (b) shall produce one of the forms of identification required by C.R.S. § 24-76.5-101, et seq., and (c) shall produce one of the forms of identification required by C.R.S. § 24-76.5-103 prior to the effective date of the contract. Acknowledgment. County and Contractor acknowledge that each has read this Agreement, understands it and agrees to be bound by its terms. Both parties further agree that this Agreement, with the attached Exhibits A and B, is the complete and exclusive statement of agreement between the parties and supersedes all proposals or prior agreements, oral or written, and any other communications between the parties relating to the subject matter of this Agreement. IN WITNESS WHEREOF, the parties hereto have signed this Agreement this ( day of wbLv ,2011. CONTRACTOR: 5-e,c,,r/J fi- tMto5 - By: A4 Date Name: 4-0L.....4 Pt Title: - WELD CO ATTEST: : ‘,k, Weld ' • , ty Clerk to the Board BY Deputy erk to the B APPROVED AS TO FUNDING: Controller APPROVED TO FORM: Coi7'nty Attorney BOARD OF COUNTY COMMISSIONERS WELD COUNTY, COLORADO Cozad, Chair DEC 11 2017 c,20/7-,39'.26) Exhibit A REQUEST FOR BID WELD COUNTY, COLORADO 1150 O STREET GREELEY, CO 80631 DATE: August 21, 2017 BID NUMBER: B1700105 DESCRIPTION: Inmate Telephone Services DEPARTMENT: Weld County Sheriff's ffice and Weld County Justice Services Department MANDATORY PRE -BID CONFERENCE DATE: September 5, 2017 BID OPENING DATE: October 6, 2017 1. NOTICE TO BIDDERS: The Board of County Commissioners of Weld County, Colorado, by and through its Director of General Services (collectively referred to herein as, "Weld County"), wishes to purchase the following: Inmate Telephone Services. A mandatory pre -bid conference will be held at 9:00 a.m., on September 5, 2017, at the Weld County Sheriff's Office, North Jail Complex. The Weld County Sheriff's Office, North Jail Complex is located at 2110 "O" Street, Greeley, CO 80631. Bidders must participate and record their presence at the pre -bid conference to be allowed to submit bids. Bids will be received at the Office of the Weld County Purchasing Department in the Weld County Administrative Building, 1150 O Street Room #107 Greeley CO 80631 until: (2:00 pm) on (October 6, 2017) (Weld County Purchasing Time Clock). PAGES 1 - 8 OF THIS REQUEST FOR BIDS CONTAIN GENERAL INFORMATION FOR THE REQUEST NUMBER REFERRED TO AZ OVE. NOT ALL OF THE INFORMATION CONTAINED IN PAGES 1-8 MAY BE APPLICABLE FOR EVERY PURCHASE. BID SPECIFICS FOLLOW PAGE 8. 2. INVITATION TO BID: Weld County requests bids for the above -listed merchandise, equipment, and/or services. Said merchandise and/or equipment shall be delivered to the location(s) specified herein Bids shall include any and all charges for freight, delivery, containers, packaging, less all taxes and discounts, and shall, in every way, be the total net price which the bidder will expect the Weld County to pay if awarded the bid. You can find information concerning this request at two locations: On the Weld County Purchasing website at https://www.weldgov.com/departments/purchasing located under "Current Requests". And, on the Bidnet Direct website at www.bidnetdirect.com. Weld County Government is a member of BidNet Direct. BidNet Direct is an on-line notification system which is being utilized by multiple non-profit and governmental entities. Participating entities post their bids, quotes, proposals, addendums, and awards on this one centralized system. Bid Delivery to Weld County - 2 methods: 1. Email. Emailed bids are preferred. Bids may be emailed to: bids@weIdgov.com. Emailed bids must include the following statement on the email: "I hereby waive my right to a sealed bid". An email 2. confirmation will be sent when we receive your bid/proposal. If more than one copy of the bid is requested, you must submit/mail hard copies of the bid proposal. 3. Mail or Hand Delivery. Mailed (or hand delivered) bids should be sent in a sealed envelope with the bid title and bid number on it. Please address to: Weld County Purchasing Department, 1150 O Street, Room #107 Greeley, CO 80631. Please call Purchasing at 970-400-4222 or 4223 if you have any questions. 3. INSTRUCTIONS TO BIDDERS: INTRODUCTORY INFORMATION Bids shall be typewritten or written in ink on forms prepared by the Weld County Purchasing Department. Each bid must give the full business address of bidder and be signed by him with his usual signature. Bids by partnerships must furnish the full names of all partners and must be signed with the partnership name by one of the members of the partnership or by an authorized representative, followed by the signature and title of the person signing. Bids by corporations must be signed with the legal name of the corporation, followed by the name of the state of the incorporation and by the signature and title of the president, secretary, or other person authorized to bind it in the matter. The name of each person signing shall also be typed or printed below the signature. A bid by a person who affixes to his signature the word "president," "secretary," "agent," or other title without disclosing his principal, may be held to be the bid of the individual signing. When requested by the Weld County Director of General Services, satisfactory evidence of the authority of the officer signing on behalf of a corporation shall be furnished. A power of attorney must accompany the signature of anyone not otherwise authorized to bind the Bidder. All corrections or erasures shall be initialed by the person signing the bid. All bidders shall agree to comply with all of the conditions, requirements, specifications, and/or instructions of this bid as stated or implied herein. All designations and prices shall be fully and clearly set forth. All blank spaces in the bid forms shall be suitably filled in. Bidders are required to use the Proposal Forms which are included in this package and on the basis indicated in the Bid Forms. The Bid Proposal must be filled out completely, in detail, and signed by the Bidder. Late or unsigned bids shall not be accepted or considered. It is the responsibility of the bidder to ensure that the bid arrives in the Weld County Purchasing Department on or prior to the time indicated in Section 1, entitled, "Notice to Bidders." Bids received prior to the time of opening will be kept unopened in a secure place. No responsibility will attach to the Weld County Director of General Services for the premature opening of a bid not properly addressed and identified. Bids may be withdrawn upon written request to and approval of the Weld County Director of General Services; said request being received from the withdrawing bidder prior to the time fixed for award. Negligence on the part of a bidder in preparing the bid confers no right for the withdrawal of the bid after it has been awarded. Bidders are expected to examine the conditions, specifications, and all instructions contained herein, failure to do so will be at the bidders' risk. In accordance with Section 14-9(3) of the Weld County Home Rule Charter, Weld County will give preference to resident Weld County bidders in all cases where said bids are competitive in price and quality. It is also understood that Weld County will give preference to suppliers from the State of Colorado, in accordance with C.R.S. § 30-11-110 (when it is accepting bids for the purchase of any books, stationery, records, printing, lithographing or other supplies for any officer of Weld County). Weld County reserves the right to reject any and all bids, to waive any informality in the bids, to award the bid to multiple vendors, and to accept the bid that, in the opinion of the Board of County Commissioners, is to the best interests of Weld County. The bid(s) may be awarded to more than one vendor. In submitting the bid, the bidder agrees that the signed bid submitted, all of the documents of the Request for Proposal contained herein (including, but not limited to the product specifications and scope of services), the formal acceptance of the bid by Weld County, and signature of the Chair of the Board of County Commissioners, together constitutes a contract, with the contract date being the date of signature by the Chair of the Board of County Commissioners. BID REQUEST # B1700105 Page 2 4. SUCCESSFUL BIDDER HIRING PRACTICES - ILLEGAL ALIENS Successful bidder certifies, warrants, and agrees that it does not knowingly employ or contract with an illegal alien who will perform work under this contract. Successful bidder will confirm the employment eligibility of all employees who are newly hired for employment in the United States to perform work under this Agreement, through participation in the E -Verify program or the State of Colorado program established pursuant to C.R.S. §8-17.5-102(5)(c). Successful bidder shall not knowingly employ or contract with an illegal alien to perform work under this Agreement or enter into a contract with a subcontractor that fails to certify with Successful bidder that the subcontractor shall not knowingly employ or contract with an illegal alien to perform work under this Agreement. Successful bidder shall not use E -Verify Program or State of Colorado program procedures to undertake pre -employment screening or job applicants while this Agreement is being performed. If Successful bidder obtains actual knowledge that a subcontractor performing work under the public contract for services knowingly employs or contracts with an illegal alien Successful bidder shall notify the subcontractor and County within three (3) days that Successful bidder has actual knowledge that a subcontractor is employing or contracting with an illegal alien and shall terminate the subcontract if a subcontractor does not stop employing or contracting with the illegal alien within three (3) days of receiving notice. Successful bidder shall not terminate the contract if within three days the subcontractor provides information to establish that the subcontractor has not knowingly employed or contracted with an illegal alien. Successful bidder shall comply with reasonable requests made in the course of an investigation, undertaken pursuant to C.R.S. §8-17.5-102(5), by the Colorado Department of Labor and Employment. If Successful bidder participates in the State of Colorado program, Successful bidder shall, within twenty days after hiring a new employee to perform work under the contract, affirm that Successful bidder has examined the legal work status of such employee, retained file copies of the documents, and not altered or falsified the identification documents for such employees. Successful bidder shall deliver to County, a written notarized affirmation that it has examined the legal work status of such employee, and shall comply with all of the other requirements of the State of Colorado program. If Successful bidder fails to comply with any requirement of this provision or of C.R.S. §8-17.5-101 et seq., County, may terminate this Agreement for breach, and if so terminated, Successful bidder shall be liable for actual and consequential damages. Except where exempted by federal law and except as provided in C.R.S. § 24-76.5-103(3), if Successful bidder receives federal or state funds under the contract, Successful bidder must confirm that any individual natural person eighteen (18) years of age or older is lawfully present in the United States pursuant to C.R.S. § 24-76.5-103(4), if such individual applies for public benefits provided under the contract. If Successful bidder operates as a sole proprietor, it hereby swears or affirms under penalty of perjury that it: (a) is a citizen of the United States or is otherwise lawfully present in the United States pursuant to federal law, (b) shall produce one of the forms of identification required by C.R.S. § 24-76.5-101, et seq., and (c) shall produce one of the forms of identification required by C.R.S. § 24-76.5-103 prior to the effective date of the contract. 5. GENERAL PROVISIONS A. Fund Availability: Financial obligations of Weld County payable after the current fiscal year are contingent upon funds for that purpose being appropriated, budgeted and otherwise made available. By acceptance of the bid, Weld County does not warrant that funds will be available to fund the contract beyond the current fiscal year. B. Confidential Information: Confidential financial information of the bidder should be transmitted separately from the main bid submittal, clearly denoting in red on the financial information at the top the word, "CONFIDENTIAL." However, the successful bidder is advised that as a public entity, Weld County must comply with the provisions of C.R.S. 24-72-201, et seq., the Colorado Open Records Act (CORA), with regard to public records, and cannot guarantee the confidentiality of all documents. If Weld County receives a CORA request for bid information marked "CONFIDENTIAL", staff will attempt to contact the bidder in order to allow the bidder to seek an appropriate court order preventing disclosure. Without such an order, Weld County will release the requested information in accordance with CORA. BID REQUEST # B1700105 Page 3 C. Governmental Immunity: No term or condition of the contract shall be construed or interpreted as a waiver, express or implied, of any of the immunities, rights, benefits, protections or other provisions, of the Colorado Governmental Immunity Act §§24-10-101 et seq., as applicable now or hereafter amended. D. Independent Contractor: The successful bidder shall perform its duties hereunder as an independent contractor and not as an employee. He or she shall be solely responsible for its acts and those of its agents and employees for all acts performed pursuant to the contract. Neither the successful bidder nor any agent or employee thereof shall be deemed to be an agent or employee of Weld County. The successful bidder and its employees and agents are not entitled to unemployment insurance or workers' compensation benefits through Weld County and Weld County shall not pay for or otherwise provide such coverage for the successful bidder or any of its agents or employees. Unemployment insurance benefits will be available to the successful bidder and its employees and agents only if such coverage is made available by the successful bidder or a third party. The successful bidder shall pay when due all applicable employment taxes and income taxes and local head taxes (if applicable) incurred pursuant to the contract. The successful bidder shall not have authorization, express or implied, to bind Weld County to any agreement, liability or understanding, except as expressly set forth in the contract. The successful bidder shall have the following responsibilities with regard to workers' compensation and unemployment compensation insurance matters: (a) provide and keep in force workers' compensation and unemployment compensation insurance in the amounts required by law, and (b) provide proof thereof when requested to do so by Weld County. E. Compliance with Law: The successful bidder shall strictly comply with all applicable federal and state laws, rules and regulations in effect or hereafter established, including without limitation, laws applicable to discrimination and unfair employment practices. F. Choice of Law: Colorado law, and rules and regulations established pursuant thereto, shall be applied in the interpretation, execution, and enforcement of the contract. Any provision included or incorporated herein by reference which conflicts with said laws, rules and/or regulations shall be null and void. G. No Third Party Beneficiary Enforcement: It is expressly understood and agreed that the enforcement of the terms and conditions of the contract, and all rights of action relating to such enforcement, shall be strictly reserved to the undersigned parties and nothing in the contract shall give or allow any claim or right of action whatsoever by any other person not included in the contract. It is the express intention of the undersigned parties that any entity other than the undersigned parties receiving services or benefits under the contract shall be an incidental beneficiary only. H. Attorney's Fees/Legal Costs: In the event of a dispute between Weld County and the successful bidder, concerning the contract, the parties agree that Weld County shall not be liable to or responsible for the payment of attorney fees and/or legal costs incurred by or on behalf of the successful bidder. I. Disadvantaged Business Enterprises: Weld County assures that disadvantaged business enterprises will be afforded full opportunity to submit bids in response to all invitations and will not be discriminated against on the grounds of race, color, national origin, sex, age, or disability in consideration for an award. J. Procurement and Performance: The successful bidder agrees to procure the materials, equipment and/or products necessary for the project and agrees to diligently provide all services, labor, personnel and materials necessary to perform and complete the project. The successful bidder shall further be responsible for the timely completion, and acknowledges that a failure to comply with the standards and requirements outlined in the Bid within the time limits prescribed by County may result in County's decision to withhold payment or to terminate this Agreement. K. Term: The term of this Agreement begins upon the date of the execution of this Agreement by County, and shall continue through and until successful bidder's completion of the responsibilities described in the Bid. BID REQUEST # B1700105 Page 4 L. Termination: County has the right to terminate this Agreement, with or without cause on thirty (30) days written notice. Furthermore, this Agreement may be terminated at any time without notice upon a material breach of the terms of the Agreement. M. Extension or Modification: Any amendments or modifications to this agreement shall be in writing signed by both parties. No additional services or work performed by the successful bidder shall be the basis for additional compensation unless and until the successful bidder has obtained written authorization and acknowledgement by County for such additional services. Accordingly, no claim that the County has been unjustly enriched by any additional services, whether or not there is in fact any such unjust enrichment, shall be the basis of any increase in the compensation payable hereunder. N. Subcontractors: The successful bidder acknowledges that County has entered into this Agreement in reliance upon the particular reputation and expertise of the successful bidder. The successful bidder shall not enter into any subcontractor agreements for the completion of this Project without County's prior written consent, which may be withheld in County's sole discretion. County shall have the right in its reasonable discretion to approve all personnel assigned to the subject Project during the performance of this Agreement and no personnel to whom County has an objection, in its reasonable discretion, shall be assigned to the Project. The successful bidder shall require each subcontractor, as approved by County and to the extent of the Services to be performed by the subcontractor, to be bound to the successful bidder by the terms of this Agreement, and to assume toward the successful bidder all the obligations and responsibilities which the successful bidder, by this Agreement, assumes toward County. County shall have the right (but not the obligation) to enforce the provisions of this Agreement against any subcontractor hired by the successful bidder and the successful bidder shall cooperate in such process. The successful bidder shall be responsible for the acts and omissions of its agents, employees and subcontractors. O. Warranty: The successful bidder warrants that services performed under this Agreement will be performed in a manner consistent with the standards governing such services and the provisions of this Agreement. The successful bidder further represents and warrants that all services shall be performed by qualified personnel in a professional and workmanlike manner, consistent with industry standards, and that all services will conform to applicable specifications. In addition to the foregoing warranties, Contractor is aware that all work performed on this Project pursuant to this Agreement is subject to a one year warranty period during which Contractor must correct any failures or deficiencies caused by contractor's workmanship or performance. The bidder warrants that the goods to be supplied shall be merchantable, of good quality, and free from defects, whether patent or latent. The goods shall be sufficient for the purpose intended and conform to the minimum specifications herein. The successful bidder shall warrant that he has title to the goods supplied and that the goods are free and clear of all liens, encumbrances, and security interests. Service Calls in the First One Year Period: The successful bidder shall bear all costs for mileage, travel time, and service trucks used in the servicing (including repairs) of any of the goods to be purchased by Weld County, Colorado, pursuant to this bid for as many service calls as are necessary for the first one (1) year period after said goods are first supplied to Weld County. Bidder shall submit with their bids the following information pertaining to the equipment upon which the bids are submitted: 1. Detailed equipment specifications to include the warranty. 2. Descriptive literature. P. Non -Assignment: The successful bidder may not assign or transfer this Agreement or any interest therein or claim thereunder, without the prior written approval of County. Any attempts by the successful bidder to assign or transfer its rights hereunder without such prior approval by County shall, at the option of County, automatically terminate this Agreement and all rights of the successful bidder hereunder. Such consent may be granted or denied at the sole and absolute discretion of County. BID REQUEST # B1700105 Page 5 Q. Interruptions: Neither party to this Agreement shall be liable to the other for delays in delivery or failure to deliver or otherwise to perform any obligation under this Agreement, where such failure is due to any cause beyond its reasonable control, including but not limited to Acts of God, fires, strikes, war, flood, earthquakes or Governmental actions. R. Non -Exclusive Agreement: This Agreement is nonexclusive and County may engage or use other contractors or persons to perform services of the same or similar nature. S. Employee Financial Interest/Conflict of Interest — C.R.S. §§24-18-201 et seq. and §24-50-507. The signatories to this Agreement agree that to their knowledge, no employee of Weld County has any personal or beneficial interest whatsoever in the service or property which is the subject matter of this Agreement. County has no interest and shall not acquire any interest direct or indirect, that would in any manner or degree interfere with the performance of the successful bidder's services and the successful bidder shall not employ any person having such known interests. During the term of this Agreement, the successful bidder shall not engage in any in any business or personal activities or practices or maintain any relationships which actually conflicts with or in any way appear to conflict with the full performance of its obligations under this Agreement. Failure by the successful bidder to ensure compliance with this provision may result, in County's sole discretion, in immediate termination of this Agreement. No employee of the successful bidder nor any member of the successful bidder's family shall serve on a County Board, committee or hold any such position which either by rule, practice or action nominates, recommends, supervises the successful bidder's operations, or authorizes funding to the successful bidder. T. Severability: If any term or condition of this Agreement shall be held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, this Agreement shall be construed and enforced without such provision, to the extent that this Agreement is then capable of execution within the original intent of the parties. U. Binding Arbitration Prohibited: Weld County does not agree to binding arbitration by any extra- judicial body or person. Any provision to the contrary in the contract or incorporated herein by reference shall be null and void. V. Board of County Commissioners of Weld County Approval: This Agreement shall not be valid until it has been approved by the Board of County Commissioners of Weld County, Colorado or its designee. W. Compensation Amount: Upon the successful bidder's successful completion of the service, and County's acceptance of the same, County agrees to pay an amount no greater than the amount of the accepted bid. The successful bidder acknowledges no payment in excess of that amount will be made by County unless a "change order" authorizing such additional payment has been specifically approved by the County's delegated employee, or by formal resolution of the Weld County Board of County Commissioners, as required pursuant to the Weld County Code. X. Taxes: County will not withhold any taxes from monies paid to the successful bidder hereunder and the successful bidder agrees to be solely responsible for the accurate reporting and payment of any taxes related to payments made pursuant to the terms of this Agreement. Contractor shall not be entitled to bill at overtime and/or double time rates for work done outside of normal business hours unless specifically authorized in writing by County. 6. INSURANCE REQUIREMENTS General Requirements: Successful bidders must secure, at or before the time of execution of any agreement or commencement of any work, the following insurance covering all operations, goods or services provided pursuant to this request. Successful bidders shall keep the required insurance coverage in force at all times during the term of the Agreement, or any extension thereof, and during any warranty period. The required insurance shall be underwritten by an insurer licensed to do business in Colorado and rated by A.M. Best Company as "A"VIII or better. Each policy shall contain a valid provision or endorsement stating "Should any of the above -described policies by canceled or should any coverage be reduced before the expiration date thereof, the issuing company shall send written notice to the Weld County Director of General BID REQUEST # B1700105 Page 6 Services by certified mail, return receipt requested. Such written notice shall be sent thirty (30) days prior to such cancellation or reduction unless due to non-payment of premiums for which notice shall be sent ten (10) days prior. If any policy is in excess of a deductible or self -insured retention, County must be notified by the Successful bidder. Successful bidder shall be responsible for the payment of any deductible or self -insured retention. County reserves the right to require Successful bidder to provide a bond, at no cost to County, in the amount of the deductible or self -insured retention to guarantee payment of claims. The insurance coverage's specified in this Agreement are the minimum requirements, and these requirements do not decrease or limit the liability of Successful bidder. The County in no way warrants that the minimum limits contained herein are sufficient to protect the Successful bidder from liabilities that might arise out of the performance of the work under this Contract by the Successful bidder, its agents, representatives, employees, or subcontractors. The successful bidder shall assess its own risks and if it deems appropriate and/or prudent, maintain higher limits and/or broader coverages. The successful bidder is not relieved of any liability or other obligations assumed or pursuant to the Contract by reason of its failure to obtain or maintain insurance in sufficient amounts, duration, or types. The successful bidder shall maintain, at its own expense, any additional kinds or amounts of insurance that it may deem necessary to cover its obligations and liabilities under this Agreement. Any modification to these requirements must be made in writing by Weld County. The successful bidder stipulates that it has met the insurance requirements identified herein. The successful bidder shall be responsible for the professional quality, technical accuracy, and quantity of all materials and services provided, the timely delivery of said services, and the coordination of all services rendered by the successful bidder and shall, without additional compensation, promptly remedy and correct any errors, omissions, or other deficiencies. INDEMNITY: The successful bidder shall defend, indemnify and hold harmless County, its officers, agents, and employees, from and against injury, loss damage, liability, suits, actions, or claims of any type or character arising out of the work done in fulfillment of the terms of this Contract or on account of any act, claim or amount arising or recovered under workers' compensation law or arising out of the failure of the successful bidder to conform to any statutes, ordinances, regulation, law or court decree. The successful bidder shall be fully responsible and liable for any and all injuries or damage received or sustained by any person, persons, or property on account of its performance under this Agreement or its failure to comply with the provisions of the Agreement, or on account of or in consequence of neglect of The successful bidder in its methods or procedures; or in its provisions of the materials required herein, or from any claims or amounts arising or recovered under the Worker's Compensation Act, or other law, ordinance, order, or decree. This paragraph shall survive expiration or termination hereof. It is agreed that the successful bidder will be responsible for primary loss investigation, defense and judgment costs where this contract of indemnity applies. In consideration of the award of this contract, the successful bidder agrees to waive all rights of subrogation against the County its associated and/or affiliated entities, successors, or assigns, its elected officials, trustees, employees, agents, and volunteers for losses arising from the work performed by the successful bidder for the County. A failure to comply with this provision shall result in County's right to immediately terminate this Agreement. Types of Insurance: The successful bidder shall obtain, and maintain at all times during the term of any Agreement, insurance in the following kinds and amounts: Workers' Compensation Insurance as required by state statute, and Employer's Liability Insurance covering all of the successful bidder's employees acting within the course and scope of their employment. Policy shall contain a waiver of subrogation against the County. This requirement shall not apply when a successful bidder or subcontractor is exempt under Colorado Workers' Compensation Act., AND when such successful bidder or subcontractor executes the appropriate sole proprietor waiver form. Commercial General Liability Insurance for bodily injury, property damage, and liability assumed under an insured contract, and defense costs, with the minimum limits must be as follows: $1,000,000 each occurrence; $2,000,000 general aggregate; BID REQUEST # B1700105 Page 7 $2,000,000 products and completed operations aggregate; $1,000,000 Personal Advertising injury Automobile Liability: Successful bidder shall maintain limits of $1,000,000 for bodily injury per person, $1,000,000 for bodily injury for each accident, and $1,000,000 for property damage applicable to all vehicles operating both on County property and elsewhere, for vehicles owned, hired, and non -owned vehicles used in the performance of this Contract. Successful bidders shall secure and deliver to the County at or before the time of execution of this Agreement, and shall keep in force at all times during the term of the Agreement as the same may be extended as herein provided, a commercial general liability insurance policy, including public liability and property damage, in form and company acceptable to and approved by said Administrator, covering all operations hereunder set forth in the Request for Bid. Proof of Insurance: County reserves the right to require the successful bidder to provide a certificate of insurance, a policy, or other proof of insurance as required by the County's Risk Administrator in his sole discretion. Additional Insureds: For general liability, excess/umbrella liability, pollution legal liability, liquor liability, and inland marine, Successful bidder's insurer shall name County as an additional insured. Waiver of Subrogation: For all coverages, Successful bidder's insurer shall waive subrogation rights against County. Subcontractors: All subcontractors, subcontractors, independent contractors, sub -vendors, suppliers or other entities providing goods or services required by this Agreement shall be subject to all of the requirements herein and shall procure and maintain the same coverage's required of Successful bidder. Successful bidder shall include all such subcontractors, independent contractors, sub -vendors suppliers or other entities as insureds under its policies or shall ensure that all subcontractors maintain the required coverages. Successful bidder agrees to provide proof of insurance for all such subcontractors, independent contractors, sub -vendors suppliers or other entities upon request by the County. The terms of this Agreement are contained in the terms recited in this Request for Bid and in the Response to the Bid each of which forms an integral part of this Agreement. Those documents are specifically incorporated herein by this reference. SECTION ONE— GENERAL INFORMATION A. Overview: Through this Request for Proposal (RFP), the Weld County Sheriff's Office and the Weld County Justice Services Department, hereinafter referred to as the County, respectfully requests proposals from responsible and qualified firms for a fully operational, flexible, secure, and reliable inmate telephone system. The provision of inmate phone service and the quality and reliability of services are a high priority. Firms who submit a response to this Request for Proposal (RFP) shall be responsible to submit technical solutions based on their programs that meet or exceed the goals and objectives set -forth herein. This RFP contains an Addendum (Scope of Work) to add clarification to the needs of the Justice Services Department as their operations vary greatly from that of the Weld County Sheriff's Office. The initial contract period for providing inmate telephone services at the Weld County shall commence on January 1, 2018 thru December 31, 2021 and, subject to the satisfaction and concurrence of both parties, renew annually each year thereafter through December 31, 2023. This is for a period not to exceed five (5) years. There shall be no charges whatsoever to the County for inmate telephone services. The successful bidder assumes responsibility for monthly line fees, billing and collections, and fraudulent billing and uncollectible charges. There shall be BID REQUEST # B1700105 Page 8 no rate or fee changes without approval of the County. Bidders shall provide full disclosure about how revenues are generated, and explain in detail the method used to calculate commissions offered to the County. Describe what effect toll free calls will have on revenue and how toll free calls are figured in establishing commissions offered to the County. Telephone rates and fees charges shall comply with Federal Communications Commission and Colorado Public Service rate and tariff rules, regulations and schedules. B. Mandatory Pre -Proposal Conference: A Mandatory Pre -Proposal Conference to familiarize respondents with the scope of work and to answer questions will be held on Monday, September 5, 2017 at 9:00 a.m. at: Weld County North Jail Complex 2110 O Street Greeley, Colorado 80631 Respondents are requested to RSVP to Director Charles Eggers via e-mail at ceggersAco.weld.co.us by Wednesday, August 28, 2017 with the number of persons attending the Pre -Proposal Conference. A Driver's license or other picture identification is required for entry. During the Mandatory Pre -Proposal Conference, Weld County will only answer verbal questions. Written questions will only be considered from service providers that had a representative at the Mandatory Pre -Proposal Conference. Questions regarding this proposal must be submitted in writing to Director Charles Eggers by e- mail to ceggers(a.co.weld.co.us no later than September 15, 2017 @ 5:00 p.m. (MST). All provider questions received will be consolidated, answered and distributed via e-mail to all service providers that had a representative present at the Mandatory Pre -Proposal Conference by September 22, 2017. C. Introduction Information: The Weld County North Jail Complex is located at 2110 "O" Street, Greeley, Colorado. It is a direct supervision county jail holding only secure, adult offenders and at times a small number of juvenile offenders transferred to adult court, i.e. direct file juveniles. Deputies are posted 24 hours a day in most housing units to supervise and manage inmates. The Weld County North Jail Complex initially opened in 1997 and has a current designed capacity of 779 general population beds distributed on two levels within approximately 260,000 square feet of structure. However, the facility is staffed for an operational capacity of 713 beds during 2017. The number of inmates in custody is dynamic and may fluctuate rapidly within a 24 -hour period. The average adult daily population for the year 2016 ranged from a peak of 711 to a low of 557. There was an average of 628 persons in custody during this 12 -month period. Of that number, 513 (82%) were adult men, and 115 (18%) were adult women. The 2017 projected average census is 700 of similar gender composition. There were 11.270 jail admissions in 2016. Of those 11,270 admitted in 2016, 31.1% were released from custody within 24 -hours. Currently, there have been 4,490 admissions from January 1 through May 31 2017. BID REQUEST # B1700105 Page 9 In 2018, Weld County Government will begin the process of a significant design build for expansion of the North Jail Complex. The additional expansion number of housing units and bed space is unknown at this time. Tentative schedule for the project is the design phase in 2018, the build phase in 2019, and an estimated completion time of 2020. Weld County Sheriff's Office Detentions Mission Statement To accept and lawfully hold prisoners in a safe, humane, wholesome environment that returns people to the community better, or no worse than they arrived. See attached Addendum for the Weld County Justice Services Department General Information D. Time Requirements: Tentative Proposal Calendar: August 21, 2017 September 5, 2017@ 9:00AM September 15, 2017@ 5:00PM September 22, 2017 October 6, 2017@ 2:00pm October 9-13, 2017 October 9-13, 2017 October 25, 2017 January 1, 2018 Request for Proposal, advertised and distributed Mandatory Pre -Proposal Conference Due Date for RFP Questions Distribution of Responses to RFP Questions Request for Proposal due date Committee Review Interviews Prospective Firms, if necessary Proposal Award Contract Start Date The County reserves the right to change the schedule of events, as it deems necessary. In the event of a major date change, all known participants will be notified. E. Proposal format: To enable the Selection Committee to fairly evaluate each proposal response, each respondent shall use the following proposal format: Cover Letter Table of Contents Executive Summary Point -by -point RFP Response — See below information and example Each Vendor must prepare a written response. Proposal shall be formatted consistent with the specific sections and numbered paragraphs and must respond to each point on an individual basis. Failure to address any item shall be interpreted as non-compliance. Vendors must respond to all paragraphs in the order in which they appear in this RFP. Each point in this RFP will require a response that includes detailed information on how the vendor will meet the requirement. As a minimum the vendor will respond using the following responses, "Company has read, understands, and will comply." BID REQUEST # B1700105 Page 10 Example G. General Requirements: Proposal submitted in response to this RFP must be in the format requested above. Any serious deviation from this format shall be cause for rejection of the proposal response. All proposals submitted shall become the property of the County. At the discretion of the County firms submitting proposals may be requested to make presentations as part of the evaluation process. The County will not reimburse the respondents to this RFP for any cost associated with the preparation and submission of said proposals or in the preparation for and attendance at a presentation. The County reserves the right to request any firm submitting a proposal to clarify their proposal or to supply additional information necessary to assist in the County's selection. All firms must be able to meet all the requirements set aside in this RFP. Company Response Provide detailed information on how your company will meet the requirement. As a minimum respond using the following "Company has read, understands, and will comply." DETAILED Commission Offer DETAILED Rate Information DETAILED Implementation Timeline References SPECIFIC Information, Attachments or Exhibits of Technology and System proposed F. Project Information: Average Mobile Site Name Secure Total Total (Roll Enrollment Pre - Address Daily Inmate Payphones around) Stations paid/debit Population Telephones Inmate Vending Phones Machine Weld County 3 North Jail Complex 2016 628 (1 of which needs to be 2110 O Street Greeley, CO 80634 Projected 2017 700 69 a ADA TTY payphone located in Jail Lobby) 2 6 Below is a call volume and commissions paid chart by year containing the previous 36 consecutive months for the Weld County: Month Local Calls Local Minutes Instate Calls Instate Minutes Interstate Calls Interstate Minutes Total Calls Total Minutes Commission Paid* 04/14 7364 86197 9378 287601 1788 18873 18530 392671 $18,461.40 05/14 7921 95608 9935 297013 1563 17256 19419 409877 $16,593.28 06/14 7122 84661 9136 286067 1577 16712 17835 387440 $17,745.53 07/14 7482 87584 9496 288991 1294 13400 18272 389975 $17,013.41 08/14 5873 69861 7887 271269 1376 15403 15136 356533 $16,782.45 09/14 5794 68851 7808 270260 1465 15508 15067 354619 $13,460.75 10/14 5758 69375 7772 270785 1497 16186 15027 356346 $13,170.35 11/14 6178 76053 8192 277464 1512 16464 15882 369981 $12,535.40 BID REQUEST # B1700105 Page 11 12/14 6305 76238 8319 277650 1385 15230 16009 369118 $12,823.04 01/15 6557 78219 1768 21487 1218 13384 9543 113090 $12,981.50 02/15 6768 83274 2206 27372 1196 12776 10170 123422 $13,422.13 03/15 7350 89132 2784 34290 2094 21297 12228 144719 $14,448.17 04/15 7157 85610 2868 35700 2058 21379 12083 142689 $18,329.32 05/15 5702 69422 2797 35029 1900 19175 10399 123626 $16,375.26 06/15 5239 62512 2674 32014 1718 18181 9631 112707 $13,524.40 07/15 4966 57930 2738 33776 1637 17106 9341 108812 $12,562.45 08/15 4891 57532 2907 36083 1412 15503 9210 109118 $12,479.78 09/15 5050 59035 2765 34827 1796 18178 9611 112040 $12,949.40 10/15 5101 60433 3308 41499 1723 19217 10132 121149 $13,764.54 11/15 5007 58887 3285 42178 1383 16008 9675 117073 $14,562.96 12/15 4621 54143 3225 40903 1727 19785 9573 114831 $14,421.39 01/16 5164 61800 7180 263401 1998 23025 14342 348226 $13,428.58 02/16 5738 70059 7754 271661 1766 19346 15258 361066 $14,670,86 03/16 5704 70172 7720 271775 1549 17366 14973 359313 $15,387.96 04/16 6342 78299 8358 279903 1527 15883 16227 374085 $15,744.85 05/16 5915 71286 7931 272891 1835 19926 15681 364103 $17,161.90 06/16 5584 62095 7600 263701 1921 20277 15105 346073 $13,825.78 07/16 5465 52986 7481 254593 2632 24516 15578 332095 $17,506.02 08/16 4884 46346 6900 247954 1909 17302 13693 311602 $13,753.10 09/16 5699 54387 7715 255996 2088 19168 15502 329551 $13,279.00 10/16 6150 59768 8166 261378 2688 23069 17004 344215 $15,020.66 11/16 5708 55571 7724 257182 2826 26351 16258 339104 $16,322.49 12/16 5761 56697 7777 258309 3880 35646 17418 350852 $15,382.48 1/17 4977 48017 6994 249718 4164 38325 16135 336060 $15,450.35 2/17 5586 53994 7603 255696 4387 41090 17576 350780 $14,622.95 3/17 6978 67464 8995 269167 5294 48258 21267 384889 $15,734.52 4/17 5812 54795 7829 256499 4815 43785 18456 355079 $19,877.71 Total 219,673 2,494,293 234,975 7,132,082 78,598 790,354 533,246 10,416,929 $540,905.26 *Commission paid does not reflect an exact calculation of total minutes. Factors that impact commissions are call products, FCC regulation, and technology fees. G. General Requirements: Proposals submitted in response to this RFP must be in the format requested above. Any serious deviation from this format shall be cause for rejection of the proposal response. All proposals submitted shall become the property of the County. At the discretion of the County, firms submitting proposals may be requested to make presentations as part of the evaluation process. The County will not reimburse the respondents to this RFP for any cost associated with the preparation and submission of said proposals or in the preparation for and attendance at a presentation. The County reserves the right to request any firm submitting a proposal to clarify their proposal or to supply additional information necessary to assist in the County's selection. All firms must be able to meet all the requirements set aside in this RFP. All proposals shall include all the information requested in this RFP and any additional data that the respondent deems pertinent to the understanding and evaluating of the proposal. The respondent should not withhold any information from the written response in anticipation of presenting the information orally, since oral presentations may not be solicited. All proposals shall meet, at a minimum, all criteria outlined in the following sections. BID REQUEST # B1700105 Page 12 H. Installation Requirements: Turnkey Installation - The successful firm shall be responsible for all costs associated with the inmate telephone system, including purchase of equipment, installation, service, maintenance, voice network and transmission, data network, and day-to-day operations. The County shall have no responsibility for any cost associated with the system. The successful firm is responsible for determining all wiring and software requirements, and costs associated with the conversion of service from the current inmate telephone system provider to the successful new service provider. The successful firm shall coordinate all details of switching out services with the current service providers. I. Service and Support Requirements: The successful firm shall be responsible for maintenance support on a twenty-four (24) hour, seven (7) day per week basis. The successful firm shall provide on -site staff a minimum of 24 hours weekly to answer inmate requests, handle outside complaints, and do routine repair and maintenance. On -site staff schedule will be determined by the County. The successful firm shall provide on -site system training and any follow-up training for County personnel at no charge to the County. The successful firm will provide system updates, technology updates, and additional features in a timely manner, as agreed upon by the successful firm and the County, at no charge to the County, or additional rate increases, fee increases and/or surcharges. Describe, in detail, your company's service and maintenance program, including on -site personnel, remote programming, diagnostics, downloading and troubleshooting. Describe how the phones are polled, how often, and what information is gathered during remote diagnostics. Wherever "maintenance" is specified in this section, it shall mean, "Software and/or hardware and/or other telephone equipment maintenance, support and repair and/or replacement requirements". All costs for maintenance, support, and repair of all software and equipment will be borne by the successful firm, and will not be deducted from any commissions offered to the County. During the term of any contact awarded as a result of the RFP, the successful firm agrees to provide maintenance to diagnose problems, determine proper solutions and provide: 1. The implementation of any required solution, changes, modifications, updates or other services which are necessary to allow the software, hardware and any other telephone equipment to perform in accordance with the specifications as set forth in the RFP. 2. The successful firm shall, at no cost to the County, increases to rates, fees and/or surcharges, continuously update the software and/or feature, for the life of the contract. Telephone support shall be available to accept calls regarding maintenance twenty-four (24) hours a day, seven (7) days a week. The successful firm shall respond, in person, to a telephone request for maintenance within four (4) hours after the initial notification. BID REQUEST # B1700105 Page 13 J. Call Rating, Fees and Commission Accountability 1. All vendors submitting responses to this RFP will be required to fully disclose all fees that can be applied or added onto call rates and explain in detail what they are. Call rates will be based on a true per minute rate to include the first minute and will not exceed the caps listed below: Local and Intrastate call rates: $0.40 per minute Interstate call rate: $0.25/min for traditional collect, $0.21 for prepaid calls Duration for all calls will not exceed 12 minutes. The stated rate will remain in effect for a period of no less than 18 months. A request for rate adjustment may be considered after the above stated 18 months, but will be limited to an increase not to exceed 10%. A copy of the current rates shall be on file with the County. The County must be notified, in writing, of any proposed increase or decreases in the rate charged. The County MUST approve increases/decreases in rate(s) prior to any changes. Fees related to inmate calling and phone accounts will be capped as listed below: Automated payment by phone or website: $3.00 per use Payment through a live agent: $5.95 per use Paper bill statement fee: $2.00 per use Third -party financial transaction fees, such as fees charged by MoneyGram or Western Union, may be passed through with no mark-up A copy of the current fees shall be on file with the County. The County must be notified, in writing, of any proposed increase or decreases in the fees charged. The County MUST approve increases/decreases in fees prior to any changes. 2. Any change in tariff (increase/decrease) which is not approved by the County in writing in advance of the change shall be grounds for termination of the contract. 3. The commission offered to the County shall be based on total gross revenues, with no deductions for fraud, bad debt, uncollectible and/or unbillable calls. No deductions shall be made for any cost of providing the service described. 4. Commissions shall be paid Monthly and shall be accompanied by an inmate telephone commission and summary report which shall include, at a minimum, the following information. Date of report Time period covered Total number of calls Total number of minutes Total Gross Revenue (as defined above) BID REQUEST # B1700105 Page 14 5. The County reserves the right to audit commissions on an annual basis. Failure to pay accurate commissions on a regular, monthly basis shall be grounds for cancellation, without penalty, of any agreement executed as a result of the RFP. 6. The successful firm must provide an alternative billing option to called parties who are categorized as nonbillable by virtue of their selection of an alternative local carrier for service. The system proposed MUST permit the first call attempt to complete and MUST provide the called party with immediate access to customer service representatives for account setup. Such access must be accomplished by pressing a single key on the called party's telephone keypad. Although the called party may be provided a toll -free number to call for information or account set-up, this MUST NOT be the only alternative. Called party account set up must include various payment options such as: credit card, electronic check, Western Union, etc. The North Jail Complex is collect calling only and prohibits the use of pre-paid/debit cards in the facility. K. Technical Requirements and Specifications: The following identifies the minimum requirements of the desired inmate telephone system: 1. "State of the Art" technology and web based equipment with offsite host/central processor and multilevel password security access. The successful firm shall provide at no cost to the County, increases to rates and/or surcharges all new company releases in technology and/or features. The architecture shall be expandable to allow future growth. 2. The Inmate Phone System shall process all Inmate Calls on an outgoing, station -to - station, and prepaid basis. 3. All phones shall limit one (1) call per connection. 4. No incoming calls shall be permitted. 5. No three-way calling shall be permitted. 6. The system proposed shall permit cellular connectivity. 7. All inmate calls shall be processed by an automated operator and shall not allow access to a live operator at any time. 8. After the dialing sequence, the inmate shall be put "ON HOLD". The inmate shall NOT be permitted to monitor call progress and shall NOT be allowed to communicate with the called party, until the call is positively accepted. 9. The system shall be capable of informing the called party the amount that will be billed for the call prior to acceptance of the call. 10. The system shall brand all inmate calls with a pre-recorded message announcing the collect call, name of the facility, name of the inmate initiating the call and that calls ALL CALLS ARE RECORDED. The system shall have, at a minimum, multi-lingual capabilities for English and Spanish. Please identify other language capabilities available with your system. BID REQUEST # B1700105 Page 15 11. The system shall provide as a minimum the following security and control features: a) Deny access to 800, 811, 866, 888, 877, 411, 211, 555-1212, 900, 911, 950+1, 976 or 10-10xxx numbers. Allow the blocking of specific telephone numbers such as victims, witnesses, judges, county staff and others as requested by the County. b) The system shall be capable of allowing free local calls (local to be defined by County) to certain numbers such as Attorneys, Public Defenders, Crime Stoppers, etc. c) Ability to control call duration based on time limits and time of day restrictions. d) The ability to set time limits and calling hours for destination numbers. e) Provide the capability to assign and use "PIN" management with the inmate telephone system. Inmate PIN verification must be provided in the form of Voice Print technology. f) The system shall provide an integrated capability to monitor, record, store and retrieve inmate phone conversations on a real-time basis and retrieve conversations. All call recordings must be stored on-line for a minimum of the previous thirty-six (36) months. Recordings shall be in a standard file format with playback on a non-proprietary player. At conclusion of the contract, the successful firm shall archive for County access, the previous thirty-six (36) months of recordings. g) Provide correct and accurate call details and management reports for all calls placed from the inmate phones. Reports shall include as a minimum, origination number, destination number, type of call (local, intralata, interlata/intrastate, or interstate), number of minutes of call, reason for disconnect and total call charges. Report must be available on -site. The system shall be capable of producing detailed and summary reports which reveal inmate telephone activity, such as telephone numbers called by more than one inmate. Call detail Records - call records and recordings shall be stored on-line at a minimum of the previous thirty-six (36) months. Alternate proposals of archive storage are not acceptable. The system shall be capable of allowing secure inter -agency access to recordings with the ability for the County to limit and track agency access. L. Investigative Features Investigative programs and features are very important to the County. The County currently uses a "State of the Art" technologically advanced Investigation system which has been very successful for the County. Once a contract is awarded as part of the RFP, the successful firm must agree to provide and maintain a "State of the Art" Biometric Voice Identification Technology and Investigation System which includes Continuous Biometric Voice Identification. The proposed system must be able to provide the same high level of performance as our current system at no cost to the County, increases to rates, fees and/or surcharges. BID REQUEST # B1700105 Page 16 1. The system shall include at a minimum the following features and functionalities: a) Vendor's investigation software must be exclusively owned by the proposer and not use a contractor or vendor. This is to ensure quality and ongoing commitment of development as technology progresses. b) The investigation software must be completely integrated with the calling platform and not require the export and import of inmate call records, inmate account information, or called party billing name and address information related to the County. c) Biometric voice identification technology to enroll, validate, monitor, and continuously identify all inmates speaking on the phone. Ability to conduct voice searches on all called parties throughout the entire platform. d) Provide continuous, real time identification of inmates speaking on a call, and continuous voice analysis for the entire duration of the call. e) The investigation software must be able to import data from cell phones, including contacts, emails, test messages, call records, and pictures. f) The investigation software must be able to notify investigators when information is found related to any report or analysis previously configured. g) The investigation software must provide investigators with the ability to share information with other investigators from outside agencies. h) The investigation software must be able to allow investigators to schedule reports and analysis. i) The investigation software must be able to provide a way to import cell tower information obtained from public phone companies. j) The investigation software must be able to identify gaps in inmate calling behaviors, which may be used to identify the possible existence of a contraband cell phone. k) Function covertly with no audible sounds or interruptions of the phone call for the purpose identifying the inmate speaking on the phone. I) Identify the actual identity of all inmates speaking on the call including the inmate who initially pre -validated and all other inmates who enter the call at any point during the call. m) Capable of detecting PIN sharing or stealing amongst inmates and identify the inmates who are fraudulently using another inmate's PIN number. Provide alerts when inmates other than the PIN owner appear on a call. n) Display a numerical confidence rating of the actual identity of all inmates whose voices are detected on each call, whether the PIN owner or not. BID REQUEST # B1700105 Page 17 o) Capable of recognizing a single voice by incorporating multiple voice factors such as spoken words or phrases, accents, inflections, and pronunciations to identify a specific individual. Capable of running queries on the database based on the inmate's voice, not just by the PIN number in order to identify all calls on which a specific inmate has spoken. P) In the event that the system cannot confirm the actual identify of an imposter inmate with a high degree of reliability, the system shall nonetheless detect and report the fact that the inmate speaker is not the PIN owner. q) Utilize biometrics analysis to detect, track, and alert when 3 -way calls are attempted, and flag the call. r) Must be able to flag and track information on high interest group such as security threat group members, high profile inmates, institution drug dealers, escape risks, mail monitored inmates, etc. The system needs to be able to allow the County to customize the groups as desired. s) Must have a comprehensive management and reporting system that can be customized to the needs of the County. t) The investigation software must provide enhanced geo-fencing capabilities that are easy for the end user to create and manage. u) The investigation software must be able to show information on a map that allows investigators to add or remove information from the map as it may suit their investigation. Once a contract is awarded as a result of the RFP, the successful firm agrees to provide and maintain a "State of the Art" system that features a Relationship Tool that Draws Association between Inmate and Community communication at no cost to the County, increases to rates, fees and/or surcharges. 1. The system shall include at a minimum the following features and functionalities: a) Capable of gathering information and data from various external sources such as: • Confiscated cell phones • Public phone records • Events and places of interest • Mail • Lexus Nexus b) Capable of gathering information and data from the Inmate Phone System such as: • Inmate call records • Inmate personal information • Who the inmate is really calling BID REQUEST # B1700105 Page 18 • Inmate's contact listing • Called party billing name and address information • Detention facility information in proximity to calling behavior c) Capable of providing investigative benefits such as: • Cell Forensics Analysis • Identify Accomplices • Inmates contact person on the outside indirectly, identify who they are `really' contacting • Identify linkages between multiple parties • Identify an offenders inner circle • Identify associated gang members • Identify offenders communication within the jail • Find unique patterns in communication data • Combine all the data into a single system to analyze and report information with enhanced reporting tools • Communication activity reporting • Calling frequency and statistics reporting • Pattern and chain dialing analysis reporting The Investigation Software, Programs and Tools they provide are very important to the County. Vendors will need to provide evidence that shows how their Investigation programs are being used by the law enforcement agencies they serve. We are looking for how effective these programs are at assisting agencies with their investigations both inside and outside their detention facility. Vendor must provide the requested information from no less than two agencies, and the name, title, and contact information for an individual who will be the "Point of Contact" of their agencies so the information can be validated. The failure to include the above requested information or the inability to reach the "Point of Contact" shall be ample cause for rejection of the proposal by the County. M. Public and Inmate Automated Information System During the term of any contract awarded as a result of the RFP, the successful firm agrees to provide and maintain a Public and Inmate Automated Information System at no cost to the County, increases to rates, fees and/or surcharges. The Public and Inmate Automated Information System must be a hosted Interactive Voice Response (IVR) platform accessible by both the public and inmates. 1. The system shall include at a minimum the following features and functionalities: a) Inmate Name Recognition including date of birth fallback and alias matching. b) Charges including statute and/or JMS entry literal description. c) Bond amounts and types including support for multiple charges with or without bonds. d) Court dates, times, and locations. e) Projected release dates. f) Visitation eligibility. BID REQUEST # B1700105 Page 19 g) General facility information including facility location, directions, hours, mailing policies, visitation policies, money deposit policies, medication/prescriptions policies, court information, frequently requested phone numbers, and/or inmate phone system information. h) Inmate Identification and/or Name Number Authentication with PIN Support. i) Inmate Trust Account Deposits (Public Only). j) Inmate Phone Account Creation and Funding (Public Only). k) Commissary Balances (Inmate Access Only). I) Porting of existing facility phone number to vendor's data center. m) Transfers of callers requiring personal assistance to facility staff members. n) Touchtone Interface. o) Speech Recognition Interface. p) Text -to -Speech playback of inmate names. q) Spanish Interface. r) JMS integration. s) Call Summary Reports with usage statistics emailed or faxed on a daily, weekly, or monthly basis. N. Equipment: 1. All equipment provided shall be new and completely operational at cutover. 2. All equipment shall comply with Part 68 FCC Rules and meet or exceed all applicable codes and standards for installation and service. 3. Two portable wireless instruments will be provided for the Medical/Close Watch Units. 4. All systems proposed shall meet ADA standards. 5. Once a contract is awarded as a result of the RFP, the successful firm agrees to provide and maintain Video Relay Service (VRS), also known as Video Interpreting Service (VIS), that will allow our deaf, hard -of -hearing, and speech impaired inmates to communicate over video telephones or wireless devices such as tablets. The vendor will provide no less than three (3) mobile video phones or wireless tablets and no less than three (3) TTYs (Teletypewriters) that are compatible with the installed system at no cost to the County, increases to rates and/or surcharges. These systems must meet the requirements of the Americans with Disabilities Act (ADA), and the Colorado Commission for the Deaf and Hard of Hearing. 6. All inmate telephones shall be indestructible type telephones suitable for use in a jail and community corrections center, tamperproof, with steel encased housing and shockproof keypads. All inmate phones shall be labeled to advise inmates that "All calls are monitored and recorded". All handsets shall be of heavy-duty construction with no removable parts and shall be hearing aid compatible. The handset cord shall be armored with a stainless -steel lanyard. All phones shall be waterproof, fireproof, feature DTMF dialing. BID REQUEST # B1700105 Page 20 7. All telephones instruments shall be line powered and have UPS back-up power. No separate power supply shall be required. The UPS Back-up as other equipment, whether or not specifically mentioned, to complete a total inmate telephone system will be the responsibility of the successful firm and at no cost to the County, increases to rates, fees and/or surcharges. O. Options: The County is very interested in all optional features and technologies that each vendor may have to offer. These value-added options can be additional features of the system, integrated solutions or external technologies that complement the inmate calling system and enhance our ability to provide service to the public, inmates and perform investigations. Optional features and technologies proposed may be included in the bid at no cost to County, but should not be considered a possible revenue generators as the County may not elect to take advantage of the optional features and technologies. P. References: All responses shall include a list of five (5) current references, similar in size and scope, with a minimum of three (3) being in State and/or Local Government clients. All references shall include name, title, address, telephone number, fax number, and e-mail address for which you are currently furnishing or have in the past furnished services on a same or similar contract or agreement. Please ensure you include the requested evidence and "Point of Contact" information for validation referenced in section L above. The failure to include references and/or the inability to contact the references shall be ample cause for rejection of the proposal by the County. BID REQUEST # B1700105 Page 21 Q. Selection Criteria: citation ott S o t g Call Rating, Fees and Commission Accountability Provided full disclosure about how Revenue is generated and method used to calculate commissions offered to the County. Call rate based on RFP requirements and FCC rules. Reasonable and fair pricing of phone service to family, friend and inmates. Met all requirements as stated in RFP. Service and Support Requirements Provide service and support on a twenty- four (24) hour, seven days (7) per week basis. Provide On -site technician twenty-four (24) hours weekly. Install, maintain, and continuously update the software, hardware and/or feature, for the life of the contract at no cost to the County, increases to rates, fees and/or surcharges for the life of the contract. Met all requirements as stated in the RFP. Investigative Features Provides a "State of the Art" investigation program and features that can perform at the same high level of performance as our current system. Is exclusively owned by the proposer and is provided at no cost to the County, increases to the rates, fees and/or surcharges. Provided the required evidence and contact information for validation as outlined in section L of the RFP. Met all requirements as stated in the RFP. Customer Service Vendor must demonstrate understanding of importance of customer service (i.e. inmate family, friends, etc.) and how billing issues are dealt with. Process of resolving billing disputes and inmate requests is priority, and references are provided, demonstrating customer service level as important. Provides Public and Inmate Information System based on the requirements outlined in the RFP. Met all requirements as stated in the RFP. Qualifications Vendor is an established business dedicated to providing phone service in a correctional or detention setting. (Length of time vendor has been in the business, current and recent history of performance, apparent capability to perform well). Provided the required references and information requested, and the references could be contacted as outlined in the RFP. Met all requirements as stated in the RFP. BID REQUEST # B1700105 Page 22 The scoring scale is as follows: • 1 -5 Scale 1 = Unsatisfactory 2 = Marginal 3 = Good 4 = Very Good 5 = Excellent The evaluation committee will review all proposals to determine compliance with the requirements of the RFP. The committee reserves the right to verify credentials, conduct reference checks, and verify the companies meet the performance requirements outlined in the RFP. Products and performance demonstrations may be requested. R. Award: A selection committee shall evaluate all responses submitted to this RFP. The award will be based on general criteria, as outlined above. After an initial screening process, the respondent may be asked to make an oral presentation of its proposal. All arrangements and scheduling shall be coordinated by RFP contact. The County expressly reserves the right, in its sole judgment, to accept or reject any or all proposals, with or without cause, modify, alter, waive any technicalities or provisions, or to accept the proposal which, in its sole judgment, is determined to be evaluated offer resulting from negotiation. The County reserves the right to withdraw the RFP in whole or in part, at any time and for any reason. Submission of a proposal response confers no rights upon the respondent nor obligates the Weld County Sheriffs Office in any manner. The County reserves the right to award no agreement and to solicit additional offers at a later date. BID REQUEST # B1700105 Page 23 ADDENDUM Weld County Justice Services Department Scope of Work 1. Additional Notice to Bidders: In addition to the merchandise, equipment, features, services, compensation and timelines enumerated in this Request for Bid for Inmate Phone Services by the Weld County Sheriff's Office, Weld County further and herein this Addendum, seeks interested bidders to also include, propose and/or expand merchandise, equipment, features, services and compensation at additional locations under the distinct operational control of its Justice Services Department. All relevant expectations and qualifications outlined in the bid from the Sheriffs Office are applicable here unless otherwise noted. If the bidder can provide phone services for the Weld County Sheriff's Office at the Main Jail, but not at the locations listed below, or vice versa, it shall not disqualify them from consideration. The distinct locations for the Justice Services Department are at: A. Weld County Community Corrections Facility 1101 H Street. Greeley, CO 80631 B. Alternative Programs (Work Release Facility) 1390 N. 17th Ave. Greeley, CO 80631 C. Main Points of Contact: Weld County Justice Services Department (main administration) 915 10th Street, #334 Greeley, CO 80632 Douglas Erler, Director, 970-400-4847 derler@co.weld.co.us Sharon Behrens, Community Corrections Administrative Support, 970-400-4848 sbehrens@co.weld.co.us Dianna Campbell, Alternative Programs Director (Work Release Facility), 970-400-2990, dcampbell@co.weld.co.us 2. Program Descriptions: A. Colorado Community Corrections serves as an alternative to incarceration in prison and operates in partnership with local support entities for governance, employment and offender treatment. Services are designed to promote productive reintegration of offenders back into the community. Community Corrections provides services for offenders convicted of less severe offenses who are diverted from prison, for offenders in transition between prison and parole, for parolees released by the Colorado Board of Parole, for short-term stabilization services for offenders on probation and parole, and specialized treatment for offenders with a history of substance use and mental illness. Weld County, through its Justice Services Department, subcontracts with a private vendor for these services at the facility. The building is considered a staff -secure facility, meaning it is not a locked down facility. Relative to this bid, the only restriction of movement by the offender clientele within the facility is determined by gender. Phone(s) availability and access should reflect designated living areas set by the program staff. The average daily population at the Community Corrections Facility is 170. BID REQUEST # B1700105 Page 24 B. Work Release is a sentencing program and facility placement option for the courts in lieu of using the Weld County Jail for sentenced misdemeanants and traffic violators, and/or as a condition of some felony probation offenders. The program permits offenders (clients) to continue working in the community while satisfying a jail sentence. The department directly operates this program. As noted above at the Community Corrections Facility, this building is also considered a staff -secure facility, meaning it is not a locked down facility. Again, the only restriction of movement by the offender clientele within the facility is determined by gender. Phone(s) availability and access should reflect designated living areas set by the program staff. The average daily population at the Work Release Facility is 160. 3. Current Call Management Systems: County Commission Community Resident # Telephones Prepaid/Debit Card % and Revenue Base Corrections ADP Vending Machine for Calculation of Facility Commission 170 12 1 40%/True Gross Work Release Resident # Telephones Coin Operated County Commission Facility ADP % and Revenue Base for Calculation and 160 3 3 Commission 0%/True Gross A. At the Community Corrections Facility, a Prepaid Calling Card for resale system to the clientele is currently used. Prepaid callings cards are purchased by clients through an onsite Vending Machine, with a revenue agreement trifurcated between the inmate phone services provider, Weld County and Weld County's community corrections services vendor doing business at the facility. These phones also allow clients to place traditional collect calls, with certain commission percentages paid to Weld County. There are no coin -operated phones at this facility. B. At the Work Release Facility, there are currently three (3) traditional coin operated phones for the clientele. Weld County currently draws no commission for these phones, in agreement for their installation, and the current vendor is responsible for all collection, care and maintenance. C. Below is a call volume and commission "snapshot" paid to Weld County from each location: Community Corrections Facilit Month Local Calls Local Minutes Instate Calls Instate Minutes Interstate Calls Interstate Minutes Total Calls Total Minutes Commission Paid 1/2017 68 569 120 1,007 32 322 220 1,898 $338.40 3/2017 35 293 69 684 7 30 111 1,007 $187.20 4/2017 51 516 151 1,544 18 160 230 2,222 $381.60 5/2017 38 269 67 646 7 42 112 957 $189.00 6/2017 24 183 28 285 25 223 77 691 $93.60 Average 46 372 92 841 18 156 156 1,369 $248.40 BID REQUEST # B1700105 Page 25 Work Release Facilit Period Number of Calls Number of Minutes Commission 8/2016 1,550 7,302 $0 9/2016 3,276 14,063 $0 10/2016 3,622 15,973 $0 11/2016 4,496 17,886 $0 12/2016 3,379 11,429 $0 1/2017 3,556 13,010 $0 2/2017 2,558 10,208 $0 3/2017 3,292 13,755 $0 4/2017 3,626 13,224 $0 5/2017 3,283 12,140 $0 6/2017 3,678 15,231 $0 7/2017 4,422 18,382 $0 Average 3,395 13,550 $0 D. Weld County is interested in determining which bid will result in the best service and potential revenue levels at each location(s). Weld County reserves the right to consider the reasonableness of the quoted rates and to evaluate bids on the likely revenue to be produced and the expected quality of service, as opposed to basing its award solely on the quoted rates. Respondents are encouraged to provide a narrative summary explaining their reasons for their quoted rates. The successful bidder is expected to be aware of and to comply with all relevant law regarding provision of phone service to these facilities. If there are any changes to the law during a term of a contract, or if the changes alter the rates and/or service requirements, the selected bidder and Weld County must first agree in writing prior to modification of the agreement and before any implementation. 4. General Requirements Bids should include the needed additional purchase of equipment, installation, features, service, maintenance of voice network and transmission, data network, commission percentages and day to day operations at the two (2) locations listed in this Addendum. Respondents must propose, at a minimum, its call rates, fees, commission percentages, service and support, investigative/recording features and other customer services specific to these locations. While the Weld County Justice Services Department seeks similar inmate telecommunications systems to that of the Weld County Sheriffs Office at its Main Jail, traditional coin -operated and/or prepaid calling card phone systems may be more practical at the two locations listed above. Bidders are encouraged to propose what they believe would be the best fits for these facilities. 5. Invoicing, Compensation, Service and Maintenance Separation Proposals should include provisions to separate accounts between the Weld County Sheriff's Office and the Weld County Justice Services Department. Separation of accounts should propose same and/or differences in equipment, installation, features, services and compensation of phones at these locations, and relative to the needs of the Weld County Justice Services Department. 6. Award The selection committee consisting of the Weld County Sheriff's Office and the Weld County Justice Services Department, shall evaluate all responses submitted to this RFP, to include all specifications listed in this Addendum. Each party will evaluate the inmate phone needs at their respective locations and with attention to efficient scalability across operations. If deemed necessary by the Weld County Board of Commissioners, separate agreements by the Weld County Sheriff's Office and the Weld County Justice Services Department with the selected bidder is necessary. Therefore, allowing each Department oversight of its perspective scope of work. BID REQUEST # B1700105 Page 26 It is the hope that one bidder will be selected to provide services for the Weld County Sheriff's Office at the jail and the Justice Services Department at noted locations, but not a requirement for award of a contract. ADDENDUM APP VED S TO SUBSTANCE: epartment ead The un per&agned9 by his or her sog ature, hereby acknowledges and represents that: The bid proposed herein meets all of the conditions, specifications and special provisions set forth in the request for proposal for Request No. #B1700105. 1. The quotations set forth herein are exclusive of any federal excise taxes and all other state and local taxes. 2. He or she is authorized to bind the below -named bidder for the amount shown on the accompanying proposal sheets. 3. The signed bid submitted, all of the documents of the Request for Proposal contained herein (including, but not limited to the product specifications and scope of services), the formal acceptance of the bid by Weld County, and signature of the Chair of the Board of County Commissioners, together constitutes a contract, with the contract date being the date of signature by the Chair of the Board of County Commissioners. 4. Weld County reserves the right to reject any and all bids, to waive any informality in the bids, and to accept the bid that, in the opinion of the Board of County Commissioners, is to the best interests of Weld County. The bid(s) may be awarded to more than one vendor. FIRM BUSINESS ADDRESS CITY, STATE, ZIP CODE TELEPHONE NO FAX TAX ID # PRINTED NAME AND TITLE SIGNATURE E-MAIL DATE **THE SUCCESSFUL BIDDER SHALL PROVIDE A W-9 IF NOT ALREADY ON FILE** WELD C/OUNTY IS E PT F NU ER IS #98403551 00 C 0v L R � Ll D SALES T R YOU *0 NOT NEED TO SEN XE . THE CERTIFICATE OF EXEMPTION SACKPAGES 1-8. BID REQUEST # B1700105 Page 27 ATTEST: BOARD OF COUNTY COMMISSIONERS Weld County Clerk to the Board WELD COUNTY, COLORADO BY: Deputy Clerk to the Board Julie Cozad, Chair APPROVED AS TO SUBSTANCE: Elected Official or Department Head Director of General Services BID REQUEST # B1700105 Page 28 0 'O• e P mO • o p &Pppu/ oa=tLe0!'to as �riVe®° u�o.4lI .min . .e. tiy=iiZIEVIeaonliili[enTsov ■ M5PI&!'idatalfAINTIM otti,214 mug g - wtY REQUEST FOR BID NO. B1700105 INMATE TELEPHONE SERVICES WELD COUNTY, CO An RFP Solution Prepared for: Weld County, CO Request for Bid Number: B1700105 October 6, 2017 Presented to: Weld County Purchasing Department 1 150 0 Street, Room#107 Greeley, CO, 80631 (970) 400-4222 Presented by: Robert E. Pickens President Securus Technologies, Inc. 4000 International Parkway Carrollton, Texas 75007 COVER LETTER rie-cms rStsdn C+?ICiint-ItirititV4^Tis1I9> a9E:C.riVal ''tF7.s.7iTs_=tn_r'Terti t 1z�h"Ft.:G4 eCua .'3. irrIZEITF ti4t-1-i e-a.WMCIMPllettl tin_-^_!'d'°"SVAI I�.'kP..a 4"A5irtrissM?.FS^A!14Ai3�.SIM-3:37 i.3?{.P,?. W.rtU'a1'C`R'k°:.Sp'eed_' "!ib'41i�`96'LStI0CatWeitaaKI AMIll SECURUS Technologies 3 October 6, 2017 Weld County North Jail Complex Attn: Charles Eggers, Director 2110 O Street Greeley, Colorado 80631 E: Invftatdon to Bid - Inmate T&ephone Servkces (Bad # B17{00105) Dear Mr. Eggers: Securus Technologies, Inc. (Securus) appreciates the opportunity to submit our bid for the provision of Inmate Telephone Services for the Weld County Sheriffs Office. We have provided inmate telephone services to Weld County for the past 12 years, and we look forward to growing our relationship. We have thoroughly reviewed your Invitation to Bid (ITB), and we are confident that our proposed solution will continue to meet and exceed your specifications. Weld County will receive the following benefits by continuing to partner with Securus: Un atched Industry Experience - We have over 30 years of experience providing inmate telephone solutions to correctional facilities. Over 2,700 prisons and jails have had our Secure Call Platform (SCP) installed, making it the industry's mr st deployed inmate telephone system. managed Prodict Portia o - We manage, service, and enhance our technologies and services using only Securus associates. Most other providers do not own and service their own product portfolio. Dilution of accountability and service is inevitable when a company outsources their technology. We believe it is important to own and maintain our platforms and services so that we can quickly respond to partner requests without depending on a third party. Increased Staff Efficiency through Techn logy and Automat] n - Securus will continue to deliver Web -based applications designed to enhance and improve staff and facility efficiencies. Securus will provide ongoing training at no cost to ensure that Weld County personnel benefit from all of Securus' industry -leading technologies and products. SECU 3. YanfaVai47g'.i?e;T"..a.₹" i8 tOnithiMe uase3Y37 ageMOSSex..: =MauelVMPi:xY,tliMe i .. irattrp nts7V. laarsvttr) itfi inmAftrAL rs EnttEiria[3FMilu RaalOSISSIMitgill Ab' " Ea 'tPL2 US Technologies 4 Best Technology in the Industry - Securus is the leading technology innovator in the inmate telephone industry. We have developed and currently own over 270 patents. Virtually every large inmate telephone provider in the industry relies on Securus for technology development and uses Securus' patented technologies under license agreements. Unmatched Service and Support - Securus understands that the most important differentiator in the inmate telephone industry is service. We have more full-time field service technicians than any other inmate technology provider, and our commitment to customer service is unmatched in the industry. We focus on what we do so you can focus on what you do - protect and serve your community. Over the last 30 years, we have fine-tuned our equipment, technology, support, and service for correctional facilities and law enforcement agencies of all sizes. Our partners' needs have always guided our direction, leading us to provide more impactful technology than any other inmate telephone provider. As President of Securus Technologies, I am authorized to contractually commit Securus to the terms of this proposal and any resulting contract. Please do not hesitate to contact me with any additional questions, or to request supporting information. You may contact me by telephone at (972) 2770300, or by email at hppickens securustechnologies_coca.. Thank you again for the opportunity to provide this bid. We look forward to sharing our inmate telephone solution with Weld County and the Weld County Sheriff's Office as we continue to build our mutually beneficial partnership. Sincerely, 4,r Robert E. Pickens, President Securus Technologies, Inc. 4000 International Parkway Carrollton, Texas 75007 972-277-0300 bpickens@securustech.net F owii�'fl.RiAA +ATvro^ri.oar:TY7 rii[ia•_ :'k trtw.t--•r iwiera aa7sY.'Y-_ w" n --.4.--y.- t,eee m y 'fi'3�?}�:�..a�"Y= S.1J:`Sf�R' F✓�i�"f6«tn'w--atllro-'--SI".i,tCNc3• _:!tinIGsCTr-fail?".- "A;sC-'3Y1<ar - ��+'h'L!Fs4Llfviir,£,Mtr,Q%7A'Y�Yl1 ta4As'zWtA'v?fe81+,4ialVdY� SECURUS Technologies S TABLE OF CONTENTS '::Sl^i-'Sfsea'£i. G '"yn2rw-au:r : �iFA(R0:... _ _ ._ 'iYRaS TR5i.-+fSTi f3=c'•_St-tD.:t..iff4fltr.t6 ?ftal_`..Baia?TaA.i3?!W3Y1%t7A₹5.�.a':�F_'4f+ w'k....S- i�.tr: •=•cz2SiT.':i?2a; : it'^7-' ice_ 3m'S��"ca_sn�'F��"E SECURUS Technologies 6 COVER LETTER TABLE OF CONTENTS EXECUTIVE SUMMARY POINT -BY -POINT RFP RESPONSE References Addendum FINANCIAL OFFER ATTACHMENTS 3 6 8 30 166 171 156 160 Attachment A - Securus'Implementation Plan for Weld County 173 Attachment B - Success Stories / Case Studies 176 r..43Mri . . rest..i¢' It iP? 4MEtW3t't�!??�' 'pia_�F'ki" '�k° +4`.M li4In. Il-1S---rr= z-=..+_' '-K'L'57.'.'f'.Fe- ..."'M$'a:xi&x yhaT 'e7 ,3,'/�a"3'^ riktL',:.WFSFUd".�?"jvr i3R°JAS_"?' '/naLc SMMIazLais.'Y, airriatrite5s'.2'! °oFb' .C+VMIW:ILf.'. ` m"FY'169taWalltii3Fli7F'Ei x SECURUS Technologies 7 • EXECUTIVE SUMMARY .u9:A'01'`^-rtsiC s".y4TS 5iYfJ7J.'=li1!s ut £Bkd+S"Y.3N'S5lta41�. ?l R4.??44MT4rat'.Vt.gtiMf9GfelhMt]91(4AZI' ''weA3Y %1VS"V0IVY�'d�p.9 e`.6'Pea4'-iNIei'tIMAti�41SA P. '.4t ffi to iNiti z'itliliX t,2 * °.lK'J'LsdtVELP., .,;�y'J, ist?rS1dAr414V1,1zaiRiftTIa32dt'diX:N<LS7R(JaPIAtIV4r....fttamX%1' a4 SECURUS Technologies 8 1 x cut ye Summary Securus Technologies, Inc. (Securus) is committed to connecting both civil and criminal justice organizations in ways that make our world a safer place to live. Securus delivers the products, services, and support needed to provide comprehensive public safety solutions, investigative solutions, communications solutions, and monitoring solutions. Securus Technologies focuses on connecting what matters®. Securus Technologies, Inc. (Securus) appreciates the opportunity to submit our bid for the provision of Inmate Telephone Services by the Board of County Commissioners of Weld County, Colorado, by and through its Director of General Services (collectively "Weld County"), for the Weld County Sheriffs Office. We have provided inmate telephone services to Weld County for the past 12 years, and we look forward to growing our relationship. Securus aut mates tradit9snally manual prcedures, lessens the burden on I correctional officers, and lower the number of man-hours required to effectively manage your facility. We have thoroughly reviewed your Invitation to Bid (ITB), and we are confident that our proposed solution will continue to address all of your requirements. The solution proposed for the Weld County Sheriffs Office will be replicated at the three (3) locations under the operational control of its justice Services Department. Tne merchandise, equioment, features, and compensation that Securus provides to the Weld County Community '1«sowwramr:a--e.'rw. =_•x.. •,..zwis tilir/,,, iaMaL"'QF ialoWS-Wig-r3':-a^-i77iPiser Niwc ' iter. 99--NcTs7?sr cri =nIM.iRa^ x-:awra^_=+L'mt. ieta`..4.-.SNP"FS?'iar.y'7r^.+'fR's' 'teZnll9Yf".fiRi't?a:7'. So"yX 17.—Es.C.SeTJ,ddi- b'u�..Ls':a2-�F:.st t,rt:iti.�Fxc11i31esisbWati4?ti`3-v'" AkSF 14�°^L`S:/tI'14 sice.''#F` lff.R SECURUS Technologies 9 Corrections Facility, Alternative Programs (Work Release Facility), and Weld County Justice Services Department will be identical to those products and services implemented at the Weld County Main Jail. All solutions will be provided at no cost to Weld County. Securus understands what is important to county jails, and we will meet or exceed your expectations in relation to all key evaluation criteria: • Call Rating, Fees and Commission Accountability: Our calling rates abide by all implemented FCC guidelines. Securus is committed to family members and friends of the incarcerated. Inmates' family members and friends often play a critical role in the rehabilitation of offenders by staying in contact during incarceration, and lower rates lead to more communications. Securus works with facilities to set rates within regulatory guidelines that are reasonable and fair. Our commission percentages are some of the most attractive in the industry. Commissions are based on the gross revenues from all calling types approved by the FCC. We are pleased to offer two (2) pricing options to the Weld County Sheriff's Office, and a new offer for the Weld County Justice Services Department. These options allow Weld County to choose the cost proposal that best meets their technology, call rate, and commission objectives. The financial options are fully discussed in the Financial Offer Section of the full proposal, starting on page166. ■ Service and Support Requirements: Securus provides superior customer service from a state-of-the-art operations center located in Carrollton, Texas. More than 50 technicians staff the Securus Technical Support Center (TSC) to ensure prompt problem resolution. The Securus TSC will serve as a single point of contact for Weld County personnel to request service 24/7/365. Securus employs the largest Field Services team in the inmate technology industry. Our field service technicians (FST) are strategically positioned across the country to support our partners, and the FSTs can generally arrive at their assigned facility in less than two (2) hours. Earl York will continue serving as your FST, and he will also fulfill the 24 hours per week of onsite service requirement stated in the ITB. Securus will provide software updates at no cost three (3) to four (4) times per year in order to keep Weld County on the cutting edge of inmate telephone technology. Additionally, the inmate telephone system can be updated quickly and cost effectively as new software is added. • Investigative Features: Securus currently provides Weld County's inmate telephone services and we will continue to provide our entire suite of industry -leading investigative tools: SECURUS Technologies 10 ICER ICER offers an effective solution to the problems caused by inmate -to -inmate communications (ITIC) between facilities. ICER detects and reports ITIC events that take place, and helps prevent such communications from happening in the future. Investigator Pro (IPro) Investigator Pro (IPro) is the most powerful voice biometrics solution in the industry. Using voice biometrics technology developed for the U.S. Department of Defense, IPro goes far beyond the limited capabilities of standard biometric verification systems by identifying all inmates speaking on a call. With its inherent ability to prevent PIN theft and inmate fraud, IPro assists Securus partners in pre-empting and unraveling criminal plans. Location Based Services (LBS) Securus' proprietary Location Based Services (LBS) technology allows facilities to determine the true location of a cellular phone. LBS provides the following benefits to correctional institutions: • Provides the called party's true location at the time of an inmate's call via a link in the CDR • Able to establish "Geo-Fence" perimeters around any location to immediately notify investigators when an inmate calls a cell phone that is within the set geo-fence • Identifies the real-time location, on -demand, of a suspect's cell phone, including the location of where the call started and ended THREADS When coupled with our inmate telephone system, THREADS is the largest centralized data repository and most powerful analysis software on the market. The data available for analysis includes that of any corrections facility enrolled in our nationwide community that has our technology installed. THREADS allows investigators to reach from coast to coast to uncover focused leads in a matter of seconds. • Customer Service: Securus is committed to family members and friends of the incarcerated. Inmates' family members and friends often play a critical role in the rehabilitation of offenders by staying in contact during incarceration. We assist in facilitating communications by providing inmate telephone services at the lowest possible rates with the highest level of customer service. The 150 Securus associates at the Carrollton -based Family and Friends Call Center assist inmates' loved ones that are using our calling platform. We provide dedicated customer service 24/7/365. Our associates assist family members and SECURUS Technologies 11 friends with account creation and funding, billing and payments, information on new products and services, managing account notifications, and complaint resolution. Our Automated Information Services (AIS) is the industry's first and only hosted, interactive voice response (IVR) system that provides general facility and inmate - specific information over the phone to those incarcerated and the local community. All functionality of the AIS is available 24/7/365, thus providing inmates and the community the ability to access the system as needed. Qualifications: Founded in 1986, Securus and its predecessor organizations have been providing inmate communications solutions to correctional facilities for more than 30 years. More than 3,450 safety, law enforcement, and corrections agencies use Securus products. Securus currently partners with 34 counties in Colorado, including Weld County. Securus is the leading technology innovator in the inmate communications industry. We have developed and currently own over 270 issued and pending patents. Virtually every large inmate communications provider relies on Securus for technology development, and uses Securus' patented technologies under license agreements. Securus has grown to be the largest inmate communications provider in North America by providing our partners the products and services they both want and need. We have many satisfied partners that will highly recommend our solutions and service. Specific references can be found on page 156 of the full bid. CORPORATE BACKGROUND AND EXPERTISE Founded in 1986, Securus and its predecessor organizations have been providing inmate communications solutions to correctional facilities for more than 30 years. More than 3,450 safety, law enforcement, and corrections agencies currently use Securus products. Our partners house over 1,200,000 inmates in 48 states nationwide. In the state Department of Corrections (DOC) space, Securus currently provides service to 15 of the 50 DOCs in the United States. We also serve many "mega -county" facilities that on a daily basis house thousands of inmates, including facilities in Denver County, Jefferson County, and Arapahoe County. Securus currently partners with 34 counties in Colorado, including Weld County. We also serve facilities in several of Weld County's adjacent neighbors, including Boulder County, Broomfield County, Logan County, and Morgan County. Our network of facilities allows us to provide extended information sharing capabilities to help support multi -jurisdictional investigations and drive greater shared services among law enforcement departments. Securus provides only single -sourced solutions. We are proud to install and maintain all of the hardware and software used in our projects, Wommir f").',/,' '.;?,.'''R,!Hcsiveseittitasaviontattrigrzwsir, as as awrziizirm nlui <7.T3Sih4.2i1°.(C9alliMi3dFr hRpf!1iAlateltl iL' A1To'U!9"tSf7f9d itfe7lEr iwaC ralIMMcitil4P15{f5` :'Mist tW mnarle&VV, IAMt R'e6.i%l a" ?ta'Ht7 Orgi 1 :,:. SECURUS Technologies 12 PATENTS AND COPYRIGHTS Securus is the leading techno]ogy innovator in the inmate communications industry. Over the past four (4) years, we have invested over $670 million in technologies, patents, and acquisitions. This is in comparison to less than $50 million invested by the rest of the industry combined. We also invest heavily in research and development, and employ over 100 software designers. Securus has developed and currently owns over 270 issued and pending patents, almost twice as many as the rest of the industry combined. Virtually every large inmate communications provider relies on Securus for technology development, and uses Securus' patented technologies under license agreements. INMATE TELEPHONE SERVICES Inmate Telephone Services: General Features and Functions Securus has the technology, experience, and financial resources needed to deliver the industry's leading inmate telephone solutions. Our solutions allow our partners to effectively and efficiently protect the communities they serve. • Corrections -grade hardware (including ADA compliant telephones and TDD devices) ■ Interagency investigative information sharing Secure remote access anytime and anywhere Over 50 standard reports Facility Portal: access to audit all revenues and payments Data Centers ■ Co -located in Dallas and Atlanta ■ Redundant architecture ■ Trunks provisioned as outgoing only (no incoming calls permitted) Payment Options • Collect ■ Direct billing ■ Electronic fund transfer ■ Money transfer bill pay (MoneyGram and Western Union) ■ Pre -paid collect • Pre -paid calling cards Inmate Debit Security Features Access rights granted based on duties and roles Personal IDs and passwords Ability to disable phones 24/7/365 remotely or through manual intervention Service and Maintenance 3 Provided free for life of the contract Provided entirely by U.S.-based Securus employees Integration with existing systems Free quarterly upgrades 24/7/365 technical support 24/7/365 family members and friends support ■ Largest field service team in industry Same day response to most service and repair requests ■ Free product documentation and onsite training '"Kh3 "LYE.e 6'M.SSTh7X.ntworwn-.F, `: "'s' 5"717b4"Y3'Y°3K'Mf£°rfl' Y 'k'ffiif1:.#.70(9i'L ▪ _ . GT- ,t,°•.�AKFdl �i �'n'z.ivx zz•.uvaralar4.1Y.4;c vtaiio".';sLaw s'u,eradda;Wira i a-Stif rkitategiVytiterf he ^1: :1; SECURUS Technologies 13 ;rata Centers Securus' centralized off -premise communications equipment is co -located in Dallas and Atlanta in the Securus data centers, which house carrier -class, commercial -grade, high- performance, managed inmate communications systems built to the latest technology standards. This includes all hardware and software required in maintaining data storage, fraud controls, investigative features, user utilities, communications processing, and communications recording. All systems include redundancy to protect our partners from service outages. Seca Misty The Securus technology platform provides an advanced, multi -level password scheme designed to give facility administrators the ability to dictate which features, functions, and data will be accessible to each user. The platform provides administrators flexible password policy options, enabling them to customize log -in security measures to meet specific facility requirements. Securus applies a high level of security to protect against cyber-attacks. Applications that transmit data across public networks support SSL, Certs, and encryption. Cisco and juniper firewalls are used throughout the network to protect our platforms and our partners. All servers, laptops, and workstations require anti -virus and anti-spyware protection software and the latest operating system patches. ,�M'a',aSiii5CaY,a'�i»ylsY�fF i.:'.�*'au�J: ye',:,."•., %.E'i °r .W4; e!AWMEMA teftYKOMl.R atkir'.!1' h '' ? frifsgL<3Ct3?'.X44:7MraliNtsvYSfFi>Xi'l6f fegeT 4.15!Gsi•?b`A?"lYviA'TSOW PkE9'.'a'.yarszsgoilarti ogirosi ntti',.ew3:iA3.Y.i9T*,.,-k,"S%%77.Aieavi".°eia2'f38oKn..cyffin'fili'Jib'XLftARncormiteNc7.#t:Yn$+%xb°i(Y;iiJ.'ZS@' a w' SECURUS Technologies 14 SECURE CALL PLATFORM (SCP) Securus proposes that Weld County continue to use our state-of-the-art Secure Call Platform (SCP) for its inmate telephone system. Over 2,700 federal, state, county, and municipal prisons and jails have had the SCP installed, making it the industry's most deployed inmate telephone system. Secure Call Platform (SCP) Over 550 features have been included with the SCP, with approximately 50 more being added each year. Efficiency Solutions • SCP User Interface Automated Information Services (AIS) AIS Trust Funding )ail Voicemail • Automated Operator Services (AOS) (no live operator) Call acceptance (active) Call detail records (CDRs) Call branding • Call monitoring and recording • Call warnings and termination Free calls (as defined by Weld County) Multilingual capabilities (English and Spanish standard) Personal Identification Number (PIN) administration ■ Programmable call duration • Programmable call schedules • Prohibited and blocked calls • Transactions/audit logs Security Solutions • Covert Alerts Fraud Management • Accurate answer supervision • Chain calling elimination • Extra digit dialing prevention (patented) • Remote call forwarding detection Switch -hook dialing prevention • Three-way conference calling detection (patented) Investigative Tools ICER: interagency inmate -to -inmate communication detection Investigator Pro (IPro): voice biometrics analysis of entire telephone call • Location Based Services (LOS): proximity tracking of calls made to cellular telephones 1 THREADS: data analytics lyti cs F.f2c`li47:Sdx".-.>txw 'SSA tSt rtat i% Yfr•n_7"''nf '^...":4WSailh=fS�S'd?7 Farl+2Sia;+riirtpti„.r.R+ .'y.3a'+BaY,s1` a 211H it MI ;xD:.°. +#i'^.CEP.a M ?R1'S"«4}?+ Sran K'pt smnd attrz,(:'-5&!'e .9 g GLC.":'��.+. ..iltaityg4 r WELtiYk b -rat:: ?.M1:•51 SECURUS Technologies 15 The SCP is capable of handling all types of calls, including local calls, calling within the Local Area Transport Area (intraLATA), calls outside the Local Access Transport Area (interLATA), and interstate calls. The SCP can also process prepaid collect international calls. Efficiency Solutions The SCP is cloud -based and Web -enabled, and has virtually unlimited capacity to support facility expansion. It automates the management of the inmate telephone system, and delivers an array of cost reduction functions and safety enhancement features. Authorized users can access the system anytime and anywhere from a workstation or tablet device that has Internet access. SCP User Interface The SCP User Interface will be Weld County's window to all SCP features and functions. The platform delivers one of the only single -point -access user interfaces in the industry. We built it to allow our partners to have complete control over their systems in a simple, reliable, and secure environment. Authorized users can easily apply settings and configurations to turn on a telephone, restrict a telephone, change a blocked number, and turn on or off officer and inmate features and applications — all in real time. As a result, facilities benefit from increased efficiency, increased flexibility, on -demand access to call recordings, and unequalled investigative access to potential criminal activity. Automated Information Services (AIS) Automated Information Services (AIS) is the industry's first and only hosted, interactive voice response (IVR) system that provides general facility and inmate -specific information over the phone to those incarcerated and the local community. AIS can also be configured to enable family members and friends of inmates to directly open or fund prepaid calling accounts over the phone. All functionality of the AIS is available 24/7/365, thus providing inmates and the community the ability to access the system as needed. AIS can be configured to provide a wide range of information. Some examples include: ■ Criminal charges against specific inmates ■ Bond amounts and types • Court dates, times, and locations • Projected release date ■ Commissary balance ■ Visitation eligibility ■ General facility information AIS retrieves information from a facility's various management information systems, including jail management and court systems, every 15 minutes. The service offers an SECURUS Technologies 16 English and Spanish interface, text -to -speech playback of inmate names, and a touchtone and speech recognition interface. • AIS Trust Funding AIS can be designed to allow family members and friends to fund an inmate's trust account over the phone. This additional funding option makes it easier and more convenient for an inmate's loved ones to contribute funds to pay for inmate services. Securus recently acquired JPay, Inc., and it serves our money transfer agent. JPay will process all trust deposits and respond to all customer inquiries regarding the inmate's trust account. • Jail Voicemail Jail Voicemail is a one-way communication product that allows family members and friends to leave a 45 -second voicemail for an inmate. This provides a quick and easy way for the inmate's loved ones to initiate communication or deliver timely information. When the inmate calls into the AIS, they will be alerted to any new voicemail messages for them to open and review. As is the case with all inmate telephone calls, Jail Voicemail is recorded and monitored for investigative purposes. The calling party is charged a small fee for this service. Call Acceptance For obvious security reasons, the SCP system ensures all lines of communication are fully muted until the system detects active acceptance from the called party. In other words, the inmate and the called party cannot monitor call progress or communicate until the called party actively accepts the call. Upon initiating the call, the inmate selects the call language and dials an approved family member or friend. When answering the phone, the called party hears a recorded message stating both the inmate's name and the inmate's specific facility, and a reminder that the call will be monitored and recorded. The automated operator then quotes the price -per -minute for the call and directs the called party to accept or reject the call. The called party must generally press "1" on the keypad to accept the call. Billing begins once the call is accepted. There is no charge for unanswered or rejected telephone calls. Call Detail Records The SCP has a dedicated report writer that provides investigative information based on call detail records (CDRs). This sophisticated reporting tool provides a reporting interface into all calling activities. Details include date, time, duration, telephone number, origination, destination, inmate ID, termination reason, and more. Users can customize the standard reports by varying search criteria, such as date range, facility, or call length. The SCP retains CDRs on all call attempts for the life of the contract. Call Monitoring and Recording The SCP has an integrated monitoring and recording system that records all inmate calls 24/7/365 (except for those deemed "private" as discussed below). The automated system is designed to be a cost-effective solution for correctional facilities of any size. Multiple SECURUS Technologies 17 levels of security allow only authorized personnel to access and monitor the inmate recordings. Investigators can listen to live or archived recordings via any workstation or mobile device with Internet access. There is no limit to the number of investigators that can monitor a call at one time. The SCP is designed to permit the monitoring and recording of multiple simultaneous calls. Investigators are able to immediately terminate monitored calls, or "barge in," and speak to both the inmate and called party. The SCP allows investigators to listen to pre-recorded calls while active calls continue to be recorded without the loss of information. The SCP's integrated advanced media player has a time shifting capability enabling the investigator to pause, rewind, and replay the call, even as the recording continues. The SCP automatically eliminates all monitoring and recording of private calls, such as calls between inmates and legal counsel. The inmate must first designate the number as a "private" number. After the number is verified, the SCP prevents all future attempts to monitor and record calls made to that number. The SCP also allows authorized users to forward a call to an investigator, and can quickly identify calling patterns to the called number or telephone in use. Users can also create a CD link that can be emailed to outside investigators. The recipients can directly download the information without needing to be SCP users. Recordings will be stored on-line for immediate access for three (3) years, and then archived for three (3) years. Specific recordings can be locked down so they are not archived and remain active after the three (3) year period. In addition, the SCP can burn the information to CD or DVD for court or investigative purposes. Personal Identification Numbers (PINS) Administration Personal Identification Numbers (PINs) play a key role in the functionality of the SCP. The SCP is generally configured to require inmates to enter a PIN prior to making any phone call. The facility is able to choose the access levels for each PIN, whether it be Open PIN, Open PIN with Restrictions, or Closed PIN. PIN numbers are automatically created by the SCP by linking an inmate's Custody Account (all the information about an inmate, plus information such as call schedules, durations, and restrictions) to a number four (4) digits to 16 digits in length, based on Weld County policies. Each inmate is issued an individual PIN. If Weld County's JMS has the capability to randomly generate a PIN number, the SCP will use that number as the inmate's PIN once it is shared during the integration process. All integration between the SCP and the JMS will be completed by Securus. PIN operations through the SCP are highly flexible. Facilities have the ability to enable or disable PIN operations as needed at the facility, inmate account, or phone level. By using their PIN for phone calls, inmates automatically create a CDR for investigators to review. PINs also enable facility staff to authorize or restrict inmates from calling specific numbers. SECURUS Technologies 18 Securus guards against the use of fraudulent PINs through its Investigator Pro (IPro) voice verification technology. Investigator Pro (IPro) is the most powerful voice biometrics solution in the industry. Using advanced voice biometrics technology developed for the U.S. Department of Defense, IPro goes far beyond the limited capabilities of standard biometric verification systems by identifying all the inmates speaking on a call. IPro biometrically analyzes the entire phone call, detecting suspicious voice prints and automatically presenting findings. It flags potential criminal calling activity and immediately alerts investigators to those calls. Through its near -instantaneous collection and analysis of vast amounts of information, IPro allows Securus partners the ability to pre-empt and unravel criminal plans. Prohibited Calls and Call Blocking At installation, Securus will prohibit the calling of any numbers (411, 555-1212, 800, 888, 877, 8666, 855, 900, 950+1, 972, 976, 101-xxxx and others) that Weld County requests. We will also block specific numbers requested by Weld County, such as numbers of victims, witnesses, judges, and county staff. Weld County personnel will always have complete control over blocking and prohibiting calls. There is no limit to the number of phone numbers the SCP can block. The SCP also provides a Perma block process which allows called parties to block their number prior to accepting a call. This feature may be used to block calls from any inmate in the facility, or the facility as a whole. The ability to immediately block calls helps reduce the number of complaints from called parties, and reduces facility labor requirements. Security Solutions Covert Alerts The SCP enables investigators to assign a Covert Alert status to inmate PINs, telephones, or dialed numbers. When a call with a Covert Alert status takes place, the SCP connects the call to the investigators designated telephone, thus allowing the call to be monitored in real-time. For extra security, Covert Alerts can be configured to require a PIN to be entered prior to the investigator monitoring the call. Fraud Management Securus provides the most advanced fraud detection capabilities in the inmate communications industry. The SCP continuously analyzes call data and system parameters to detect any anomalies. The platform provides a number of fraud prevention aids, including: DTMF Detection and Prevention The SCP dual -tone -multi -frequency (DTMF) detection system, by default, does not allow the inmate to press additional digits to make a secondary call connection. The SCP uses our patented DTMF collection techniques to collect and only act upon digits that the system is expecting. For example, the SCP does not expect digits after call connection and thus rejects any extra dialing of numbers. This makes it impossible for inmates to chain SECURUS Technologies 19 dial or make other fraudulent calls after the initial call is connected. The patented feature is only available on the SCP from Securus. Three -Way Conference Calling Fraud Detection The SCP is unique in its ability to detect and foil an accomplice's attempt to connect three- way calls. When a three-way event is recognized by the SCP, the system will automatically take one of three actions, based on Weld County preference: • Disconnect the call with termination notification sent to the inmate and called party. ■ Mark the call in the CDR for later review with no interruption of the call. • Mark the call in the CDR and disconnect the phone with termination notification sent to the inmate and called party. The three-way calling feature is patented and only available on the SCP from Securus. The SCP also has the unique ability to disable three-way call detection for calls to a specific phone number or groups of numbers, while keeping it enabled for all other calls. Investigative Tools Securus provides the most advanced investigative tools in the industry. Our investigation offerings identify, store, analyze and pinpoint important data crucial for investigations. These investigative tools quickly analyze massive amounts of data in order to provide investigators actionable intelligence and focused leads on demand. ICER Every day, inmates around the nation illegally exploit conference bridges and other types of modern telecommunications technology in order to speak to inmates at other facilities. The prevalence of these inmate -to -inmate communications (ITIC) endanger the safety of inmates, correctional staff, and communities around the country. The ICER (Inmate Communication Evaluation and Reporting) system offers an effective solution to this problem. It detects and reports ITIC events that take place, and helps prevent such communications from happening in the future. ICER is a Securus solution and Securus manages the solution roadmap. Investigator Pro (IPro) Investigator Pro (IPro) is the most powerful voice biometrics solution in the industry. Using advanced voice biometrics technology developed for the U.S. Department of Defense, IPro goes far beyond the limited capabilities of standard biometric verification systems by identifying all inmates speaking on a call. IPro biometrically analyzes the entire telephone call, detecting suspicious voice prints and automatically presenting findings. It flags potential criminal calling activity and immediately alerts investigators to those calls. With its inherent ability to prevent PIN theft and inmate fraud, IPro assists Securus partners in pre-empting and unraveling criminal plans. IPro is a Securus solution and Securus manages the solution roadmap. SECURUS Technologies 20 Location Based Services (LBS) Securus' proprietary Location Based Services (LBS) technology allows facilities to determine the true location of a cellular phone. LBS provides the following benefits to correctional institutions: • Provides the called party's true location at the time of an inmate's call via a link in the CDR • Able to establish "Geo-Fence" perimeters around any location to immediately notify investigators when an inmate calls a cell phone that is within the set geo-fence • Identifies the real-time location, on -demand, of a suspect's cell phone, including the location of where the call started and ended THREADS Traditionally, communications data available for analysis by correctional facilities and law enforcement has resided on only one individual's computer, or in software that only a few agents could access. THREADS bridges the gap between law enforcement agencies and correctional facilities and allows investigators to reach from coast to coast to uncover focused leads in a matter of seconds. When coupled with the SCP, THREADS is the largest centralized data repository and most powerful analysis software on the market. The data available for analysis includes that of any corrections facility enrolled in our nationwide community that has the SCP installed: • More than 600,000 people with billing name and address (not incarcerated) • More than 950,000 inmates • More than 1,900 correctional facilities • More than 100,000,000 call records between inmates and called parties SCP Reporting The following reports are generated by the SCP and are available for viewing or download: ■ Calling Activity Report - Provides details on the number and type of calls made from a telephone number at the facility • Call Type Summary Report - Provides details on the number and type of calls made from a specific telephone number at the facility, broken down by local, intraLATA, interLATA, and interstate ■ Daily Call Volume Snapshot - Shows a daily snapshot of calls and minutes compared to the daily average • Monthly Call Frequency Chart - Details the most frequently called numbers from the facility SECURUS Technologies ?�1 ■ Preliminary Monthly Revenue Report - Details all calls, minutes, and revenue for a specific date range • Preliminary Daily Revenue Report - Details all calls, minutes, and revenue for a specific date • Investigation Tool - Allows for tracking of a specific dialed numbers from any of the SCP installations Weld County personnel can customize the standard reports available through the SCP by re -defining the content of the parameter fields. Weld County personnel can define the content of each report based on the following options: • Per phone, per location, and per inmate • Destination number (partial or full number entry) • Date and time range ■ Call frequency • Call type (completed, incomplete, blocked) • Number restriction and/or status assignment ■ Personal allowed number cross-referencing • Graphical display of call fluctuation • Suspected fraudulent call activity ■ Inmate name ■ Inmate PIN (if used) and/or account number • Prepaid calling card number • Destination zone (local, interLATA, interstate, intraLATA, international) OPTIONS The following options can each be added to the base inmate telephone services model for a reduction in commissions. These options can be discussed in more detail with Cecilia Truong, your Account Manager. Guarded Exchange LLC (GEX) Guarded Exchange (GEX) provides full monitoring of inmate calls. GEX operates an investigative call center and utilizes call analysis software capabilities to guarantee a minimum of (percentage defined by Weld County officials during contract negotiations) of all calls are listened to and analyzed for suspicious activity. We staff our secure investigative center with Licensed Private Investigators so our partners can be assured that trained, professional personnel are assisting in investigations. Guarded Exchange's services also include forensic examination of recovered cell phones, computers, and other digital devices. Trained Certified Forensic Examiners (CFEs) unlock, download, and analyze devices, and provide information on pictures, SECURUS Technologies 22 email messages, video, text messages, called parties, and calling parties. Guarded Exchange is a wholly -owned subsidiary of Securus. Securus Video Visitation (SW) Securus recommends that Weld County adopt the Securus Video Visitation (SW) technology to provide another avenue of communications for your inmates. Securus is an industry leader in the rapidly growing inmate video communications market. We have installed SW at more than 200 facilities, and over 8,000 terminals have been deployed nationwide. Securus delivers a video visitation system that is easy to manage and readily accessible to the incarcerated community and their loved ones. • Onsite Video Visitation In a traditional application of SW, the visitor schedules the video visitation session by going to the Securus SW website or contacting the correctional facility directly. The visitor arrives at the facility's visitation area at the appointed time and is escorted to a terminal. When prompted, the inmate confirms identity using password authentication and the session is started automatically, requiring no further officer intervention until the end of the session. Securus does not charge a fee for onsite video visitation. ■ Remote Video Visitation The remote video visitation option in SW allows visitors outside the facility to securely communicate with an inmate via an Internet connection. This option is often preferred by attorneys, court systems, and bail bondsmen. Many family members and friends also prefer the ease and potential cost savings of remote visitation over onsite visitation. The remote visit begins by the visiting party accessing the SW website. Once the remote visitor accesses the website and registers, he or she may select the facility and inmate for the visitation. Once the inmate's identification is electronically verified, the remote user is able to meet with the inmate online. Prior to ending the session, visitors can create, edit, and delete future video visitation sessions. Since the inmate conducts the visit from a pod or cell, no facility staff time is required for remote video visitation. Securus charges the visitor a fee for each remote video visitation session. • Live Monitoring and Recording One of the primary advantages of implementing the SW is the ability of correctional officers and investigators to monitor and record visits in real time. Full monitoring of video visitation sessions is available to authorized personnel onsite or from remote locations using any device that has Internet access. The live monitoring and recording capability not only creates new investigative opportunities, but can also have a real impact on reducing violence within jail walls by pre-empting criminal acts. Video recordings are stored online for 30 days. SECURUS Technologies 23 ConnectUs Securus' cutting -edge ConnectUs software transforms the SW terminal into an inmate self - directed kiosk. ConnectUs automates critical operations for correctional facilities while delivering unlimited applications to inmates. It essentially changes the way inmates access communications services within a correctional environment. Built on proprietary technology and delivering the most advanced, easy -to -use design, ConnectUs allows Securus to host phone calls, video visitation sessions, grievances, commissary ordering, and a number of other services. Based on Weld County's directives, the ConnectUs operating system will completely manage the inmate community's experience, including what applications are available, when they are available, and to whom they are available. ConnectUs automates traditionally manual operating processes of facilities. Specific ConnectUs applications include: • Phone Call App - allows inmates to speak to loved ones using the completely secure SCP. All calls are monitored and recorded. • Video Visitation App - allows inmates to participate in completely secure video visits from his or her pod, eliminating the need for movement inside the facility. All video sessions are monitored and recorded. ■ Commissary App - allows terminals to be used to place commissary orders. Securus will provide all integration with Weld County's commissary. • Digital Bulletin Board - allows facilities to easily publish notifications that are displayed in banner form on the ConnectUs terminal. In addition to providing pertinent facility -related information, these messages can be used to promote new products, services, and promotions. ■ Education App - connects inmates to an unlimited amount of educational documents and educational videos. The app also allows inmates to connect to secure educational websites. The app provides secure and electronic access to all educational data and content that the facility approves. • eMessaging App - allows electronic mail to be exchanged between the inmate and his or her family members and friends. Inmates can view approved eMessages and reply to a message. Small fees are associated with each reply and are paid by the family member or friend that sends the original message. ■ Inmate Forms and Grievance App - allows inmates to electronically create and submit grievances, thus allowing facility staff to easily review, process, and respond to requests. The administration of other common inmate forms can be handled as well. • Inmate Handbook and Documents App - allows inmates to view the Weld County inmate handbook and other .pdf documents uploaded by Weld County. Inmates can access information without the facility having to print or distribute documents. SECURUS Technologies 24 m Inmate Vide s ( P4s) App - allows facilities to upload any MP4 video, such as a video version of the inmate handbook, a jail orientation video, or a tutorial on how to use other apps. JobView App - provides inmates the ability to perform job searches and view current local and nationwide jobs in numerous professions. The app delivers electronic access to millions of available job opportunities, in hundreds of fields, so inmates can be better prepared once they are released from the facility. The app includes nightly automated updates at no cost Law Library App - allows facilities to adhere to legal obligations and reduce costs as inmates perform their legal research online. The app provides full access to complete legal resources without the need for transporting inmates to a facility library or special computer. The app includes nightly automated updates at no cost. Sec u reVi evTa I t Securus has been providing quality technology solutions to federal, state, county, and city prisons and jails for 29 years. Each of our solutions has been developed based upon client feedback with system security, public safety and improvements to overall facility operations in mind. The SecureView Tablet is no different. The SecureView Tablet offers inmates enhanced communication, education, religion, and re-entry resources while creating additional revenue. Inmates can have ruggedized tablet devices designed for the corrections environment and "locked down" to prevent access to unauthorized content. Our tablet is patent pending, and we are confident it is the most secure tablet on the market allowing facilities to expand services without additional manpower. Our deployment plan was developed through consultation with multiple state and county entities to incorporate the best features desired by all agencies. The plan is designed to adapt to your environment and deliver the benefits of a tablet platform without creating operational challenges. Our solution is "turnkey," requiring minimal facility administration and will allow for the expansion and customization of content and capabilities without risking security. Best of all, the SecureView tablet offers full control by your approved staff over what each tablet may access using the SecureView Command & Control Officer tablet. Program Overview The SecureView Tablet is a low-cost, secure, multi -purpose communications device designed specifically for the rigors of the corrections environment. It hosts a variety of e g,M ,p .4 tite7fETPA 'fteMff,1"1Pal:I laiM?YEA.&'.sW..°;Sx ' r'°,XY'ft i'..aftJ,a15.Yf.Y61XNAL'R?CLK7�U1?'s`C"aNsY.-.`:v itttatt tfOr ur.?YturG&.v15L''Z.' C{"la %.a ,'Z%vY5if 'disZ(U/ f9Xf4hoii�l7:l�;u R.erTtaliiNiflstrf Mer4titlaraldICS740.'kc.dtt"S'40. .'d'4LhYlKS<^."laiK1 a 4 SECURUS Technologies 25 applications for inmate education, entertainment, communications, job placement and more. SecureView Tablets utilize industry -leading hardware, network and software, which allow for: • Officer Command & Control Tablets (Securus Exclusive) - Remote behavior modification and control of inmate tablets • Behavior modification • Phone - Fully integrated with SCP platform • Job Search - Real-time job search database • Education - Access to a variety of facility approved programs • Law Library - Access to Federal, State, and Local Law • Music - Streaming music • Podcasts - Educational, spiritual, vocational, self-help, and more (over 500) • Religion - Access to religious books and podcasts • Books - Educational, fiction, non-fiction, etc....Access to over 3,800 unique titles • Games - Proactive and constructive • Services - Approved Officers may publish notices or information to inmate tablets from officer tablets, in real-time • Forms and Grievance - Provides administrative support, reduces paper usage, and fully integrates with SCP Dashboard • Documents Viewer - Digitally display all facility documents The SecureView tablet is delivered directly to the inmate with each of the applications already on the tablet and ready for use. With our unique pricing model, Inmates can read books, stream music, play games, listen and watch pod casts, research the law library and even look for a job, all without incurring any additional costs. This pricing approach, in addition to shared tablets for automation and education, allows for tablets to be securely accessible to the entire inmate population. The SecureView tablet offers facilities the flexibility of a safe and secure personal device for inmates to assist in re-entry programs, job search, law library requirements, communication with family, and education. All these applications plus books, music, religion, games, and podcasts will promote positive inmate productivity; keeping your facility staff safer to focus on real security issues; while saving your staff time by not conducting risky, expensive inmate movement to get inmates to these costly services. SECURUS Technologies 26 SecureView Tablets software, network, servers and content have the highest levels or security and have even been field tested by cybercrime experts to ensure your protection. IMPLEMENTATION, SERVICE, AND MAINTENANCE Implementation Plan Securus has developed a preliminary implementation plan that includes all of the required components of Weld County's proposed solution. The plan includes a complete, turnkey installation of equipment, facilities, and connectivity for inmate telephone services. We expect a smooth implementation since Weld County already had Securus Technology installed. Weld County's specific Implementation Plan can be found in Attachment A. Installation Securus Installation Technicians will travel to all Weld County facilities and complete any pre -installation activities in preparation for cut -over. The pre -installation activities should be minimal since Weld County already has Securus hardware and software installed. The Securus team will coordinate all cut -over activities with Weld County's information technology (IT) team to ensure a seamless transition of service. The software updates to Weld County's existing system can be coordinated to be completed after hours or during inmate lockdown to limit service interruptions. During the inmate telephone services system update, the Securus team will perform a thorough inspection and resolve any issues before finalizing the implementation. Following implementation, the installation technicians will perform a walk-through with the Weld County IT team. Customer Service Network Operations Center (NOC) The Securus Network Operations Center (NOC) provides 24/7/365 remote monitoring of all data centers, infrastructure components, platform systems, and inmate communications systems using a suite of network performance monitors. The performance monitors are highly flexible and provide real-time monitoring, event notification, alert history, and statistical information. Abnormal operating conditions create alarms, immediate visual alerts, and email notifications. Technical Support Center (TSC) Securus provides superior customer service from a state-of-the-art operations center located in Carrollton, Texas. More than 50 technicians staff the Securus Technical Support Center (TSC) to ensure prompt problem resolution. The average tenure of our support management team is five (5) years and our technicians average four (4) years. The Securus TSC will serve as a single point of contact for Weld County personnel to request service 24/7/365. SECURUS Technologies 27 Family and Friends Call Center The 150 Securus associates at the Carrollton -based Family and Friends Call Center assist inmates' loved ones that are using our communication platform. We provide dedicated customer service 24/7/365. Our associates assist family members and friends with account creation and funding, billing and payments, information on new products and services, managing account notifications, and complaint resolution. Maintenance Field Services Securus employs the largest Field Services team in the inmate technology industry. Our field service technicians (FST) are strategically positioned across the country to support our partners, and the FSTs can generally arrive at their assigned facility in less than two (2) hours. Earl York will continue serving as your FST, and he will also fulfill the 24 hours per week of onsite service requirement stated in the ITB. The TSC team has primary responsibility for resolution when a maintenance issue occurs. If the issue requires onsite service, our TSC dispatches the assigned Field Service Technician (FST). Upon arrival at the facility, the FST will meet with the primary site contact to review the maintenance issue and perform the necessary repairs. Upon resolving the primary issue, the EST will perform a complementary system check to detect any unreported issues. Regular preventative maintenance will also be performed while the FST is onsite. Quarterly Upgrades With software updates provided three (3) to four (4) times per year, Securus will keep Weld County on the cutting edge of technology with system upgrades at no cost. Additionally, the inmate communications system can be updated quickly and cost effectively as new software is added. Hardware is replaced on a regular basis. Training Securus will provide product training on all features of the new inmate telephone systems solution. Experienced Securus employees will conduct all training either through online instructor -led classes, or one-on-one and classroom training sessions onsite. We deliver standard training, using both instructor demonstrations and hands-on instruction, to ensure that each trainee is comfortable with all system concepts. Training will be provided at no cost throughout the life of the contract. CONCLUSION Securus looks forward to continuing to grow our partnership with the Weld County Sheriff's Office and its Justice Services Department. We are confident that the robust SCP solution will meet and exceed all the needs expressed in the ITB. Securus delivers the best technology in the inmate telephone services industry, and we have tailored our solution to meet your specific requirements. SECURUS Technologies 28 We believe as your current vendor, we have several inherent advantages that our competitors cannot provide: 1. Our knowledge of your needs gained from working together over the past 12 years. We understand your internal operating procedures and how things get done within the Weld County facilities. There is no substitute for the experience our organizations have gained by working together over an extended period of time. 2. Integration with existing processes and vendors. There will be no need to start over and go through the difficult process of re -mapping, re -engineering, re- developing, and re-training integration links. Vendor continuity prevents system interoperability issues during transition. 3. Immediate transitioning to RFP Offer. We can immediately transition you to the new technologies and avoid disruptive installation schedules. 4. No impact on inmates or their friends or family members. There will be no need to establish new accounts, arrange for refunds of existing accounts, work through call blocking problems, or answer questions about how to set up new accounts from confused end -users. By staying with Securus, you avoid inmate frustration and called party complaints. 5. Eliminate unnecessary work by staff. Your corrections staff will not have to learn to work with a new vendor if you stay with Securus. Your staff will continue to work with the same account team and field service technicians who already know your operation. 6. Eliminate risk of performance. Can a new vendor really deliver on what they say? Your experience with Securus provides you greater certainty that you are going to get what you really need. By continuing to partner with Securus, the Weld County Sheriff's Office and its Justice Services Department will have a vendor that has the technology, financial resources, experience, and equipment needed to deliver the industry's leading inmate technology. Securus couples its industry -leading technologies with exceptional service and attractive financial incentives to deliver inmate telephone solutions that are second to none. SECURUS Technologies 29 POI\T-BY-POI\T RFP RESPO\SE fOOM %esfgrgt / ::. t?�,.C233', ; ;'^::Y4 d Pi a `. tY N'ertaee0eiStai ., c!Mt if?JY4,i'. siW,5V'. ' ,'YTu'.F,1 rAW3 ktt?/.TJ t. .` ...-tag «J:`G�d!iMTL'f8n.. k ¢AJY.•'i+l��3f5�9.'e: SECURUS Technologies 30 SECTION ONE- GENERAL INFORMATION A. Overview: Through this Request for Proposal (RFP), the Weld County Sheriffs Office and the Weld County Justice Services Department, hereinafter referred to as the County, respectfully requests proposals from responsible and qualified firms for a fully operational, flexible, secure, and reliable inmate telephone system. The provision of inmate phone service and the quality and reliability of services are a high priority. Firms who submit a response to this Request for Proposal (RFP) shall be responsible to submit technical solutions based on their programs that meet or exceed the goals and objectives set -forth herein. This RFP contains an Addendum (Scope of Work) to add clarification to the needs of the Justice Services Department as their operations vary greatly from that of the Weld County Sheriffs Office. SECURUS HAS READ, UNDERSTANDS, AND WILL COMPLY. The initial contract period for providing inmate telephone services at the Weld County shall commence on January 1, 2018 thru December 31, 2021 and, subject to the satisfaction and concurrence of both parties, renew annually each year thereafter through December 31, 2023. This is for a period not to exceed five (5) years. There shall be no charges whatsoever to the County for inmate telephone services. The successful bidder assumes responsibility for monthly line fees, billing and collections, and fraudulent billing and uncollectible charges. There shall be no rate or fee changes without approval of the County. Bidders shall provide full disclosure about how revenues are generated, and explain in detail the method used to calculate commissions offered to the County. Describe what effect toll free calls will have on revenue and how toll free calls are figured in establishing commissions offered to the County. Telephone rates and fees charges shall comply with Federal Communications Commission and Colorado Public Service rate and tariff rules, regulations and schedules. SECURUS HAS READ, UNDERSTANDS, AND WILL COMPLY. B. Mandatory Pre -Proposal Conference: A Mandatory Pre -Proposal Conference to familiarize respondents with the scope of work and to answer questions will be held on Monday, September 5, 2017 at 9:00 a.m. at: Weld County North Jail Complex 2110 O Street Greeley, Colorado 80631 Respondents are requested to RSVP to Director Charles Eggers via e-mail at ceggers@co.weld.co.us by Wednesday, August 28, 2017 with the number of persons attending the Pre -Proposal Conference. SECURUS HAS READ, UNDERSTANDS, AND WILL COMPLY. SECURUS Technologies 31 A Driver's license or other picture identification is required for entry. SECURUS HAS READ, UNDERSTANDS, AND WILL COMPLY. During the Mandatory Pre -Proposal Conference, Weld County will only answer verbal questions. Written questions will only be considered from service providers that had a representative at the Mandatory Pre -Proposal Conference. SECURUS HAS READ, UNDERSTANDS, AND WILL COMPLY. Questions regarding this proposal must be submitted in writing to Director Charles Eggers bye- mail to ceggers@co.weld.co.us no later than September 15, 2017 @ 5:00 p.m. (MST). SECURUS HAS READ, UNDERSTANDS, AND WILL COMPLY. All provider questions received will be consolidated, answered and distributed via e- mail to all service providers that had a representative present at the Mandatory Pre - Proposal Conference by September 22, 2017. SECURUS HAS READ, UNDERSTANDS, AND WILL COMPLY. C. Introduction Information: The Weld County North Jail Complex is located at 2110 "0" Street, Greeley, Colorado. It is a direct supervision county jail holding only secure, adult offenders and at times a small number of juvenile offenders transferred to adult court, i.e. direct file juveniles. Deputies are posted 24 hours a day in most housing units to supervise and manage inmates. SECURUS HAS READ, UNDERSTANDS, AND WILL COMPLY. The Weld County North Jail Complex initially opened in 1997 and has a current designed capacity of 779 general population beds distributed on two levels within approximately 260,000 square feet of structure., However, the facility is staffed for an operational capacity of 713 beds during 2017. SECURUS HAS READ, UNDERSTANDS, AND WILL COMPLY. The number of inmates in custody is dynamic and may fluctuate rapidly within a 24 - hour period. The average adult daily population for the year 2016 ranged from a peak of 711 to a low of 557. SECURUS HAS READ, UNDERSTANDS, AND WILL COMPLY. There was an average of 628 persons in custody during this 12 -month period. Of that number, 513 (82%) were adult men, and 115 (18%) were adult women. The 2017 projected average census is 700 of similar gender composition. SECURUS HAS READ, UNDERSTANDS, AND WILL COMPLY. SECURUS Technologies 32 There were 11,270 jail admissions in 2016. Of those 11,270 admitted in 2016, 31.1% were released from custody within 24 -hours. Currently, there have been 4,490 admissions from January 1 through May 31 2017. SECURUS HAS READ, UNDERSTANDS, AND WILL COMPLY. In 2018, Weld County Government will begin the process of a significant design build for expansion of the North Jail Complex. The additional expansion number of housing units and bed space is unknown at this time. Tentative schedule for the project is the design phase in 2018, the build phase in 2019, and an estimated completion time of 2020. SECURUS HAS READ, UNDERSTANDS, AND WILL COMPLY. Weld County Sheriffs Office Detentions Mission Statement To accept and lawfully hold prisoners in a safe, humane, wholesome environment that returns people to the community better, or no worse than they arrived. SECURUS HAS READ, UNDERSTANDS, AND WILL COMPLY. See attached Addendum for the Weld County Justice Services Department General Information SECURUS HAS READ, UNDERSTANDS, AND WILL COMPLY. D. Time Requirements: Tentative Proposal Calendar: August 21, 2017 September 5, 2017@ 9:00AM September 15, 2017@ 5:00PM September 22, 2017 October 6, 2017@ 2:00pm October 9-13, 2017 October 9-13, 2017 October 25, 2017 January 1, 2018 Request for Proposal, advertised and distributed Mandatory Pre -Proposal Conference Due Date for RFP Questions Distribution of Responses to RFP Questions Request for Proposal due date Committee Review Interviews Prospective Firms, if necessary Proposal Award Contract Start Date The County reserves the right to change the schedule of events, as it deems necessary. In the event of a major date change, all known participants will be notified. SECURUS HAS READ, UNDERSTANDS, AND WILL COMPLY. E. Proposal format: To enable the Selection Committee to fairly evaluate each proposal response, each respondent shall use the following proposal format: Cover Letter Table of Contents Executive Summary SECURUS Technologies 33 Point -by -point RFP Response - See below information and example SECURUS HAS READ, UNDERSTANDS, AND WILL COMPLY. Each Vendor must prepare a written response. Proposal shall be formatted consistent with the specific sections and numbered paragraphs and must respond to each point on an individual basis. Failure to address any item shall be interpreted as non- compliance. Vendors must respond to all paragraphs in the order in which they appear in this RFP. SECURUS HAS READ, UNDERSTANDS, AND WILL COMPLY. Each point in this RFP will require a response that includes detailed information on how the vendor will meet the requirement. As a minimum the vendor will respond using the following responses, "Company has read, understands, and will comply." SECURUS HAS READ, UNDERSTANDS, AND WILL COMPLY. Example G. General Requirements: Proposal submitted in response to this RFP must be in the format requested above. Any serious deviation from this format shall be cause for rejection of the proposal response. All proposals submitted shall become the property of the County. At the discretion of the County firms submitting proposals may be requested to make presentations as part of the evaluation process. The County will not reimburse the respondents to this RFP for any cost associated with the preparation and submission of said proposals or in the preparation for and attendance at a presentation. The County reserves the right to request any firm submitting a proposal to clarify their proposal or to supply additional information necessary to assist in the County's selection. All firms must be able to meet all the requirements set aside in this RFP. Company Response Provide detailed information on how your company will meet the requirement. As a minimum respond using the following "Company has read, understands, and will comply." DETAILED Commission Offer DETAILED Rate Information DETAILED Implementation Timeline References SPECIFIC Information, Attachments or Exhibits of Technology and System proposed SECURUS HAS READ, UNDERSTANDS, AND WILL COMPLY. SECURUS Technologies 34 F. Project Information: Average Mobile Site Name Secure Total Total (Roll Enrollment Pre - Address Daily Inmate Payphones around) Stations paid/debit Population Telephones Inmate Vending Phones Machine Weld County 3 North Jail Complex 2016 628 (1 of which needs to be 2110 O Street Greeley, CO 80634 Projected 2017 700 69 a ADA TTY payphone located in Jail Lobby) 2 6 HAS READ, UNDERSTANDS, AND WILL COMPLY. Below is a call volume and commissions paid chart by year containing the previous 36 consecutive months for the Weld County: Month Local Calls Local Minutes Instate Calls Instate Minutes Interstate Calls Interstate Minutes Total Calls Total Minutes Commission Paid* 04/14 7364 86197 9378 287601 1788 18873 18530 392671 $18,461.40 05/14 7921 95608 9935 297013 1563 17256 19419 409877 $16,593.28 06/14 7122 84661 9136 286067 1577 16712 17835 387440 $17,745.53 07/14 7482 87584 9496 288991 1294 13400 18272 389975 $17,013.41 08/14 5873 69861 7887 271269 1376 15403 15136 356533 $16,782.45 09/14 5794 68851 7808 270260 1465 15508 15067 354619 $13,460.75 10/14 5758 69375 7772 270785 1497 16186 15027 356346 $13,170.35 11/14 6178 76053 8192 277464 1512 16464 15882 369981 $12,535.40 12/14 6305 76238 8319 277650 1385 15230 16009 369118 $12,823.04 01/15 6557 78219 1768 21487 1218 13384 9543 113090 $12,981.50 02/15 6768 83274 2206 27372 1196 12776 10170 123422 $13,422.13 03/15 7350 89132 2784 34290 2094 21297 12228 144719 $14,448.17 04/15 7157 85610 2868 35700 2058 21379 12083 142689 $18,329.32 05/15 5702 69422 2797 35029 1900 19175 10399 123626 $16,375.26 06/15 5239 62512 2674 32014 1718 18181 9631 112707 $13,524.40 07/15 4966 57930 2738 33776 1637 17106 9341 108812 $12,562.45 08/15 4891 57532 2907 36083 1412 15503 9210 109118 $12,479.78 09/15 5050 59035 2765 34827 1796 18178 9611 112040 $12,949.40 10/15 5101 60433 3308 41499 1723 19217 10132 121149 $13,764.54 11/15 5007 58887 3285 42178 1383 16008 9675 117073 $14,562.96 12/15 4621 54143 3225 40903 1727 19785 9573 114831 $14,421.39 01/16 5164 61800 7180 263401 1998 23025 14342 348226 $13,428.58 02/16 5738 70059 7754 271661 1766 19346 15258 361066 $14,670,86 03/16 5704 70172 7720 271775 1549 17366 14973 359313 $15,387.96 04/16 6342 78299 8358 279903 1527 15883 16227 374085 $15,744.85 05/16 5915 71286 7931 272891 1835 19926 15681 364103 $17,161.90 06/16 5584 62095 7600 263701 1921 20277 15105 346073 $13,825.78 07/16 5465 52986 7481 254593 2632 24516 15578 332095 $17,506.02 SECURUS Technologies 35 08/16 4884 46346 6900 247954 1909 17302 13693 311602 $13,753.10 09/16 5699 54387 7715 255996 2088 19168 15502 329551 $13,279.00 10/16 6150 59768 8166 261378 2688 23069 17004 344215 $15,020.66 11/16 5708 55571 7724 257182 2826 26351 16258 339104 $16,322.49 12/16 5761 56697 7777 258309 3880 35646 17418 350852 $15,382.48 1/17 4977 48017 6994 249718 4164 38325 16135 336060 $15,450.35 2/17 5586 53994 7603 255696 4387 41090 17576 350780 $14,622.95 3/17 6978 67464 8995 269167 5294 48258 21267 384889 $15,734.52 4/17 5812 54795 7829 256499 4815 43785 18456 355079 $19,877.71 Total 219,673 2,494,293 234,975 7,132,082 78,598 790,354 533,246 10,416,929 $540,905.26 *Commission paid does not reflect an exact calculation of total minutes. Factors that impact commissions are call products, FCC regulation, and technology fees. SECURUS HAS READ, UNDERSTANDS, AND WILL COMPLY. G. General Requirements: Proposals submitted in response to this RFP must be in the format requested above. Any serious deviation from this format shall be cause for rejection of the proposal response. All proposals submitted shall become the property of the County. At the discretion of the County, firms submitting proposals may be requested to make presentations as part of the evaluation process. SECURUS HAS READ, UNDERSTANDS, AND WILL COMPLY. The County will not reimburse the respondents to this RFP for any cost associated with the preparation and submission of said proposals or in the preparation for and attendance at a presentation. The County reserves the right to request any firm submitting a proposal to clarify their proposal or to supply additional information necessary to assist in the County's selection. All firms must be able to meet all the requirements set aside in this RFP. SECURUS HAS READ, UNDERSTANDS, AND WILL COMPLY. All proposals shall include all the information requested in this RFP and any additional data that the respondent deems pertinent to the understanding and evaluating of the proposal. The respondent should not withhold any information from the written response in anticipation of presenting the information orally, since oral presentations may not be solicited. All proposals shall meet, at a minimum, all criteria outlined in the following sections. SECURUS HAS READ, UNDERSTANDS, AND WILL COMPLY. SECURUS Technologies 36 H. Installation Requirements: Turnkey Installation - The successful firm shall be responsible for all costs associated with the inmate telephone system, including purchase of equipment, installation, service, maintenance, voice network and transmission, data network, and day-to-day operations. The County shall have no responsibility for any cost associated with the system. SECURUS HAS READ, UNDERSTANDS, AND WILL COMPLY. Securus will be responsible for all costs associated with the inmate telephone system including purchase of equipment, installation, service, maintenance, voice network and transmission, data network, and day-to-day operations. The successful firm is responsible for determining all wiring and software requirements, and costs associated with the conversion of service from the current inmate telephone system provider to the successful new service provider. The successful firm shall coordinate all details of switching out services with the current service providers. SECURUS HAS READ, UNDERSTANDS, AND WILL COMPLY. I. Service and Support Requirements: The successful firm shall be responsible for maintenance support on a twenty-four (24) hour, seven (7) day per week basis. The successful firm shall provide on -site staff a minimum of 24 hours weekly to answer inmate requests, handle outside complaints, and do routine repair and maintenance. On -site staff schedule will be determined by the County. SECURUS HAS READ, UNDERSTANDS, AND WILL COMPLY. The successful firm shall provide on -site system training and any follow-up training for County personnel at no charge to the County. SECURUS HAS READ, UNDERSTANDS, AND WILL COMPLY. As your incumbent ITS provider, Securus will continue to provide on -site system training and any follow-up training for Weld County Personnel at no charge. Securus provides product training covering all required and optional features and systems offered in the proposal at no additional cost to Weld County. Hands-on training is conducted by experienced Securus employees at your facility through classroom training for contract renewal and twice -monthly instructor -led online classes for your new staff. Since our products are web -based, after a two or three-hour training session, most facility staff can easily maneuver through the system's features. SECURUS Technologies 37 SCP Training Course Modules Securus is committed to providing your staff with training that will maximize the potential of the features implemented at your facility. Training courses are in a offered in a user- friendly, task -oriented format to teach your staff what they need to know to do their job. We present courses in separate modules based on the types of duties officers tend to perform using the SCP inmate telephone system while focusing on the unique features of our applications. The following table presents the standard SCP training course modules and associated learning objectives. SC o ,rse Course Module Getting arse User Administration ion Activities nmate Administration Activities Worn orrhig Ac dll es investigation Activities Super User Activities SECU US Technologies Objective Is Logging i n l lavigating through the features Managing your password • Contacting Technical Support for service calls Creating and changing useraccounts -Defining a it_er's role and granting access permission Resetting a user's password deactivating' and/or deleting users nhing user management repo rts Adding and changing innate phone accounts ' eactivating inmate phone accounts Setting up the phones to meet your requirements Using administrative reports Reviewing Call Detail Records (CDRs) Monitoring live calls Listening to recorded calls Using monitoring reports Saving calls and burning to CD Using CDRs for. investigations 'Recognizing trends in' inmate activity Using- other investigative tools to. collect evidence "Digging" into the details Learning time -saving tips .arid. tricks iscussing actual facility situations and turning evidence into Intelligence Troubleshooting for operational and -maintenance staff to minimize. unnecessary service calls ..�.,.,.-.�,rh._..�-�su ��...xt,..�e'-'O.�..-.vac.,...-..�...�.,,a.. � .�u......�....$e �.,......_-....�.�...� 38 SCP nllne Help Securus also provides online self-help available at all times from a convenient Help menu accessible through SCP. Trainees use this online application to find quick answers to their questions about SCP. Keyword searching offers immediate access to the information or users can follow the table of contents for a full learning experience. Step-by-step instructions are designed to help the user complete tasks. Officers can print one topic or the entire help system if a full User Manual is preferred. Securus continuously upgrades and enhances SCP, so we recommend only printing the section needed to ensure all printed material is current. The following figure illustrates the SCP Online help screen Secur PI L.lelcor.e to SCP 21 Copyright Notice 12) What is New in SCPI.. i?I FAQ Technical Support L?] Troubleshooting Preface Start Understanding Management Level i Using Management Level Settings f Inmates Phones Investigations, Reports \sr i lorkforce Administration Reference EDEMM TECHNOLOGIES cceicet fetg wtvd. rate ti tform Welcome to Secure Call Platform Online Help Mine - Search - "'Additional Products & Features Online Help Version 8.0 Use this online application to find quick answers to your questions about the Secure Call Platform ( SCE ). which is part of the Secure Call Network° ( SCN ) suite of applications offered by Securus Technologies e i . This guide offersstep-by-step instructions designed with you in. mind. Follow these instructions when you:want help completing work tasks. Online Help also offers a print feature that allows you to print this document at your convenience. This guide covers: • What's Newt • Start • Inmates • Phones • Investigations • Reports • Workforce. • Administration • Reference Click here to email Technical Support. Click here for the "4 Steps to Burn Calls to a CD" Quick. Reference. Click here far the Windows XP Workstation Quick Setup Guide. Click here for the Windows 7 Workstation Quick Setup Guide. Click here for the Secure Call Platform (SCP) User Manual. ckrA€itt ' Need Adobe Reader? Click Here to download! Reader Need Excel Viewer? Click Here to download! Need .QuickTimeversion 7.1.3? Click Here to download! The following table presents the SCP self-help online system features and associated functions: MLWMe_r-*3. 'aryl.— .:v.R..ieall'a!?_'°V7T. x%`; A,M.217 R.`i V5i67. 7:02.1s U3. '.�iC.': SECURUS Technologies MitIMPaga 39 C Course Module Welcome Page hat is New in SC • Getting Started Related Topics Pop-up Definitions Tops and Tricks Freq uentiy Asked Questions (FAQ) Troubleshooting Reference Advanced Management functions ine H Features Objective Provides high-level descriptions for selected,fetures • describing their purpose and functions. Describes new f eatures in the current release and includes links to receive additional details or task -.based instructio s. Offers task -based procedures to assist officers in efficiently 'using SCP to get their'job done. Each topic inc.ludess a link that enables an .e-mail. td be sent for Technical Supoort or to Training for online help feedbacks finks to SCP feature elements. such as phones, inmates, investigations, reports, workforce, a.nd administration.. • Defines glossary terms and :word index. at the click of a mouse without leaving a topic. This assists the trainee to quickly absorb -new concepts and technology... Provides shortcuts, helpful hints, and advanced topics for highly -skilled officers looking to improve their performance. Offers common questions and their answers. } Presents. self-help.,instructions for common functions such as the following: An inmate was released, but I cannot release his PIN. `You must deactivate the Custody Account before you can release the PIN. If you still cannot release the PIN, contact Technical Support." � The successful firm will provide system updates, techn=x,logy updates, and additional features in a timely manner, as agreed upon by the successful firm and the County, at no charge to the Conty, or additi .nal rate increases, fe r increases and/or surcharges. SECURUS HAS READ, UNDERSTANDS, AND WILL COMPLY. Securus has been and will continue to be committed to Weld County in advancing technology, features, and improving efficiencies. Securus will continue to provide system updates, technology updates, and additional features in a timely manner, as agreed upon Contract, at no charge to the County, or additional rate increases, fee increases and/or surcharges. Your Account Manager, Cecilia Truong, who is dedicated to your account, will I SECURUS Technologies ov KJ:tL vTm./ -r.i; *-^r:-"-...?s %fftyRl�'atS4M.ire,4mtrovi*'s?irdooiotmixS?IRscv;cs:'.d4 ... goli'AU0flf.a1r:"d :.l`f :2-Knbea..�ib.'.. ,.bXrt `.ac%x' .‘.1, Y.,..;x.4-:;_ks.r Fti'iai:. "-e�".%3?creg,>- Y„::c ^<+Ya°.a"#Adak'+ionsiroxt4..%rsS'SfiASetot174fG+' 4.. ,-.�...:,:af... 40 communicate when new features are available and will schedule additional training, if needed. Software Upgrade We recognize that the challenges you and your officers face every day never stop evolving. When designed our centralized platform, one of our chief objectives was deploying a system that provided upgrades to all customers at regular intervals with no downtime. We achieved that objective with SCP. Securus provides upgrades to all of our customers three to four times annually through a proven and tested after hours process that allows all sites to immediately realize the benefits each upgrade. Our system delivers proven features driven by input from the most recognized corrections and law enforcement agencies in the nation. Maintenance events are always preceded by a splash screen displayed at login notifying the facility of the upcoming upgrade and new features are discussed with customers prior to implementation. These system updates are more than simple changes. They provide meaningful features and new capabilities, which drive greater officer and community safety, staff efficiency and improved investigative response times. The following image shows the sample splash screen that notifies users of upcoming maintenance. Splash Screen :.C+�LiCAY_"''>L'fi`a*'ve...crix >sL-��a•�:YS'oWi'^.'3"_-�4Y.11FSBi!FF��S�4.7."'Lzi�T!!•J?�Tyi.`x+':P.IF-_S��??l'_�4w?SaT-.�'9!c.:n.�.t7.�3'85'g'it7SES? �TJS_i!d3�h"Elt'.Fxt?t4SSt1asYX:sxGc.�Fs,*„�3' wEC._ .kt_ .(v_.. o..,z-:S743.-criiMwT='n'+f•^�•�t�;?F+^�"Y3C'TFJr SECURUS Technologies 41 Describe, in detail, your company's service and maintenance program, including on® site personnel, remote pr •gramming, diagnostics, downloading and troubleshooting. Describe how the phi :nes are pd, how often, and what informati n is gathered during remote diagnostics. S C SYl i*t US HAS co, E ,°. i 3�=Y U N D E S TA fl SYl JCA S p AND �l:ir��.i�� I L L C t `k�ii 13 k'f d P L G Securus provides Weld County with an on -site technician for a total of 24 man hours per week. Earl York lives in Greeley, Colorado and will remain the on -site technician for Weld County. Service] and Maintenance With his close proximity living in the community of Greeley his response times and knowledge of the facilities are a great advantage for Weld County in limiting any downtime, service and repairs of the inmate phone service. Having anon -site technician does provide the advantage of Weld County being able to contact Earl York directly but in the event Earl is unavailable for example on vacation the following process can be followed. When a problem is reported a ticket is opened by our Securus Technical Support team who is primarily responsible for resolving this issue remotely. If the issue requires on -site repair, a field service dispatch is generated and a Field Service Technician is assigned to this problem. As soon as this assignment occurs, our dispatch team will communicate with the assigned Field Technician and establish an estimated time of arrival. The Dispatcher will then call the customer to communicate the technician's arrival time. Upon arrival, the Field Technician will meet with the primary contact, validate the issue, and perform any necessary repairs to the Securus system. These repairs are performed by repairing or replacing the defective part, and/or wiring or correcting configuration settings. After resolving the primary issue, the Field Service Technician will also perform a system checkout in order to correct any unreported issues, and conduct preventative maintenance chec<s of the system while on -site. The examples of this effort include the following: Clean out the system filters Test the system features/functionality and ensure that all hardware is in good working order Test individual phones to ensure that they are all in good working order Perform any necessary workstation(s) inspection Any problem failures during this checkout will be addressed by the Field Service Technician curing the visit unless another visit is required to resolve the issue. kinvimatw i4kA."..erw'$%R&fti!"@4"J<#?X10.a'r''aE91. S''i+'..SX+F..R'"'.x FA1?gPo', irrsplk'a''fd3.^F'!4e' ' .wFearnansw fF i(YY.k6Ks%^2.'sd,Lt?2is"sdss1"assi3Z',+''4�".F'37r"`f at dd'zra✓.x'r" 7.c.r.+44.at'dmNi4Y4Yo`%1.i�',Y'!,?it 38.Xfki .'l.>7F arawa crag+ k>Y,LdCI "9i.:✓rcarmsarev£' S J .B.4)d? ioro reY(amenn •• SECURUS Technologies 42 Remote Diagnostics and rogrammang Network Operation Center The Securus employees continuously monitor our Secure Calling Platform (SCP) from our Network Operations Center (NOC) at our headquarters in Dallas, Texas. The NOC is staffed 24x7x365 by network experts certified in the systems and software used to monitor all SCP functions and equipment, as well as the associated network. The NOC maintains failure reports, service history, and other diagnostic information, which are available to the County when requested. The SCP platform provides continuous online supervision and diagnostics as well as offline system access for advanced programming, diagnostics, troubleshooting, and call traffic analysis. The Securus service center personnel can access the SCP advanced diagnostics and program control for failure reports, service history, and other diagnostic information. The NOC reports any actions required to prevent or repair any outages to each Securus employee supporting Weld County. Securus will follow the County's protocols for communicating outages or repair actions in the unlikely event they occur. TX 1 _ ._ _ _.'--ti f i ll•- _ •hl) �..��/%� C :J$i:lCi22:i��?ic:AC4.W.Mitlar.0w, SSearialKgSiiY&Y.zCPaiti'.&`1.P.!17CO:7v^.cPISMF'ikd4MY21 1)'^WWNtat-i3 mutt £44,35.=*, #7llRVr--- is _ : ftS.....SSC4Sc/10. FraWrialaile8?2:tegts.?Tn^ilaS 4592MtLrak!"lCtMad'rilFiritS2S .$SR'X"v'E:;67YKlSY:hT.1V.P'nrvT3:3Yd"a'x'ai'JgaXs"r,'dYi£iS,r-r.Wr;',;rn SECURUS Technologies 43 Premium Netw r ,p Monitoring Capabilities Securus proactively identifies potential system and network abnormalities through SolarWinds® suite of networ< performance monitors. This software allows Securus personnel to monitor all hardware, software and system metrics continuously. Through network monitoring Securus can: Proactively repair systems to prevent outa es Many times corrections are mace before a facility is aware of a problem. This means less downtime and increased system reliability for the facility. Akrt remremote or can -site engineers f systr, Y Y threshold nsistendes • r alarms© The NOC communicates with engineers through e-mail, short message service (SMS), or directly through a wireless phone to address the issue. Rec hie real-time t lerts when the system detects n error. Monitoring identifies if network elements exceeded established thresholds and alerts Securus personnel of possible carrier network issues. Ensure suffident resu rces are in p“ ceo The Securus capacity engineering team reviews call traffic volume reports and storage requirements throughout all t o ensure sutticient network caoa 0 Centrally m rdt r calling traffic tdeterine increases r r decreases in the number ,- telephones. With Weld County agreement, the service and operations team will install additional telephones when required. Remote Prgramming, Diagnostics, and Troubleshoting The Securus NOC uses monitors the SCP platform and our network. The NOC can contact the Technical Support Center (TSC) if it determines that another level of technical support is needed to address an issue. This action could involve dispatching a Field Services Technician to a Weld County facility. Technical Support Center In 2009, Securus made a strategic decision to centralize management of all technical support. Today, Securus provides superior customer service capabilities from a state-of- the-art technical support center located in Dallas, Texas, Approximately 50 technical professionals staff the Securus Technical Support Center (TSC) which handles approximately 8,000 inbound queries per month. The TSC provides a single - point -of -contact for Securus customers for issues ranging from minor maintenance issues to service outages. Clients can contact the TSC 24x7x365 by any of the following convenient methods: Telephone - 866-558-2323 E -Mal. - technicalsupport@securustech0net SECURUS Technologies 44 • Fax - 800-368-3168 Web portal - http://www.securustech.net/facility/Default.asp The technical service center offers our clients: Technical support and field dispatch 24x7x365 Fully trained staff of support professionals to answer calls Trained professionals to provide quick problem resolution and a higher level of customer service ® Service event tracking to drive resolutions Prioritized calls and analyzed reports to ensure achievement of Service Level Agreements Certified technicians to provide quick problem resolution System and individual site connectivity monitored 24x7x365 24/7x365 Securus Technical Support Center Securus technicians receive internal Securus certifications, based on our business and the products and services we support. SECURUS Technologies 45 Service Levels When a facility calls Securus, an event tracking system assigns a trouble ticket with one of three initial priority levels P1, P2, or P3. Each level is designed to address specific system events and has a prescribed resolution timeline and escalation procedure. In all cases, Technical Support will respond to the customer within the required timeframe. Priority 1 Service Level A Priority 1 (P1) assignment our highest priority assignment occurs when a system event adversely affects 30 percent or more of system functionality. Examples of P1 service assignments include: ® Voice prompts not operating Features are not operating appropriately ® CD -burning abilities disabled ® Live call monitoring is not operating appropriately ® SCP access denied All phones out -of -service The response time for a P1 event is two hours. If a dispatch is not required, Securus notifies the facility upon issue resolution. If a dispatch is required, Securus contacts the facility and provides an estimated time of arrival. A P1 events escalate to: Technical Support Department ® Technical Support Manager Technical Support Director • Regional Field Manager Executive Director of Service If the problem resolution is delayed, escalation procedures within the Securus Management Team are activated to ensure appropriate resources are allocated to resolve the problem. Priority 2 Service Level A Priority 2 (P2) assignment our mid -level priority assignment occurs when a system event adversely affects 5 to 29 percent of system functionality. Examples of a P2 service assignment include problems or errors with related to: ® Workstation Specific system ports m Local Exchange Carrier (LEC) circuits azfor er nfA%+T .' '. i i' '�N�'JfiPf.J.'.f?1�, . °Ya�iiK5 , c.G y „ Y 'k9 CTlk if; ISS: Ac %ati 1,. SECURUS Technologies 46 • Unblocks ® Blocked numbers • Missing call detail records (CDRs) • Call searching The respnse time for a P2 event is 24 hours. If a dispatch is not required, Securus notifies the facility upon issue resolution. If a dispatch is required, Securus contacts the facility and provides an estimated time of arrival. P2 events escalate to the Technical Support Department. Priority 3 Service Level A Priority 3 (P3) assignment our lowest priority assignment occurs when a system event adversely affects 5 percent or less of system functionality. System events adversely affecting some of available facility phones. Examples of P3 service assignments include: • Static on the phone A party's inability to hear An inmate's inability to dial A broken phone • Non-functioning dial pad • Non-functioning cutoff switches An inability to generate reports The response time for a P3 event is 72 hours. If a dispatch is not required, Securus notifies the facility upon issue resolution. If a dispatch is required, Securus contacts the facility and provides an estimated time of arrival. P3 events escalate to the Technical Support Department. Escalations If a dispatch is not required, Securus notifies the facility upon issue resolution. If a dispatch is required, Securus contacts the facility and provides an estimated time of arrival. The supervisory escalation chain is: Technical Support Department • Technical Support Manager Technical Support Director ® Regional Field Manager ® VP Service and Technical Operations : ibgtzA�..st`Ye2U.'IRia1111'iA ragira `lag- k)rr mice :e6$'+ . J.0,10.U.114171'aA`113*ZaTa"xii "c ",d�ZkPw°IM 'xs' x� tit + ti s4 leffiYAk' .:RtltfFat'niitIVA-••'•,•.,' -_-Var xs.-evnera2Zti rS:3flrtatM fRaMgr i_ iAa':'a.S Y" ilea ZRiXSANIM ee=66%33F u? .f° ' I'/.1 itil tit SECURUS Technologies 47 Cen t ra Dined Services Ope oohs odd All Securus services and operations are managed centrally, from our Service and Operations organization in Dallas, Texas. The Operations team's responsibility is supporting external customers, including Customer Service, Field Services, Installation and Engineering, and Technical Support. The Support Services team provides internal support services including Quality, Training and Customer Satisfaction, and Reporting and Analysis. The following figure illustrates the Securus Service and Operations organization, which is staffed by full-time Securus employees. Quality Training ing Customer . rift° rvic s an Repotting &T. natyths eratkiirs Orn bar VP Sew e & Technical Ations Fie.d Operations f«.yY::arXn,»,.w,•.,x.Sownrcr^;%"m_+r.c-n;M:W:.i4W::;'s:2Mikza;ua^.5� Engin Securus adopted this operational model because of the natural interaction between functional groups. Having our support services integrated and centrally managed enables cross -functional group interaction, improving the response time, and efficiencies of our services. Cad Routing The TSC manages the flow of inbound calls through a call distribution system that routes calls directly to our support technicians in a skills -based, platform specific manner. Securus establishes response times and service level agreements that accomplish our key objective of providing timely resolution to each request. Service calls are answered 24x7x365 by live technicians to provide timely and quality customer service. ...... '.>-'a[wift'£l eat?Yx': t"'iF3Y•• F:`.YCPkfLfiff ' 'rilaria"fli.Y�'2.'iSti%FZ'. "-Ora a .. ra:MgM'1!rCGnrti?d.atiti ), ; ..:' oA AztrmrswampAR SECURS Technologies 48 Tr OLI u¢ e Ticketin C - Technical Support C�it.X") Y31ii.T!FK ":. 3. ♦op: !eY.'a�,Y •l!t.F... Field Technician On -Site Start Repairs s In all instances, service will be requested through the TSC and field service personnel will be dispatched through trouble ticketing system to ensure documentation and timely resolution of all service tickets. Event Tracking System The Securus event tracking system logs, tracks, manages, and assures an appropriate response to all service requests. The service request generates a unique trouble ticket number linked to each facility's service history and provides real-time updates. Each ticket has a priority level assignment, which drives diagnosis and response processes. The support technician performs initial problem diagnosis and isolation procedures, determines the nature of the problem, and resolves the problem or engages the appropriate party for problem resolution. The TSC maintains ownership of all service requests and responsibility for the escalation and update functions. Every effort is made to resolve problems remotely and within the framework of resolution timeframeso However, if the problem requires on -site service, a technician is dispatched. Securus will contact the facility to arrange for the on -site service at the convenience of the facility. County facilities can also open and track trouble tickets through our convenient facility portal. .....',.M ace4IESi Sw IW, .�. .:RWAVVar .5csrlan{ iNNAM IXICAPvOi�..'i. /.PflMrS'LteLVRIWA .-377'3' ` .i` re=ntsW,MA a 552EA., H_ wVSSIVIW .lr..'-' �e � f 1 iZ.t%%S fAribbreaMa °.b 'LCP-A..�vZ.am..e%asane : Er V4 SECURUS Technologies 49 Facility Portal Securus provides customer facilities with one of the only anywhere, anytime, single -point - of -access customer portais in the industry. Approved users can access all calling activity, including all call detail reports. The Facility Portal also serves as the user interface to the Securus electronic trouble ticket system. Authorized users can initiate trouble tickets for repairs, track the real-time ticket status, and generate current and historical reports of trouble tickets with the Facility Portal. The facility Portal generates a tracking number for each ticket opened. Users can search for service tickets by ticket number or by date search. All updates are sent electronically in real-time to the originator of the ticket, as well as to the County designee. P_ rt. at E '�� w m -. spa. r "( tideati Div& San* I Ket Rb ,:e. L" '. 1. HilracE • en Servkce Tf t ke reate Service f i t 1 :m. 440TA '-"+P 'd,:'` :`.?°deal ange4'fl1 .�04a te . S.i?raZeri.. '.�s4. 4 MainVirdalt 1 ng'n�.'. itik ? Meia?dtag. 'J.Gw:n`aRkg&5Y:nra"Cf`I.C.3tilS''Y44!....iC,i'.'.":herloot*,,..4Pi"M'Yerta:_Va211'5,,aWa:' e."7.,V r:Ta ifeWThrb 3 liint?'iM1 YXs.3k'!.0e4ra'F.Ci'Js'A}2&'tifteX Vet.craG., 7Jfb3:420.tsatl'.s SECURUS Technologies I 50 CORREC1IONNAL FACILMES Dashboard Po at :Manager Comrnitsions epbrC General Reports 'Order Materials Die Wet Guide Service Cent • Your ' t Create A;liCL Date Search &a:.;- Search Tickets Help Secure Cali Platform ABOUT US CAREERS, CONTACT US Your Service Tickets Facility- Name Facility Name Facility flame Facility Name .•.s_ ,,t,j, Name 13$42545 Div v. V4 cnrollme is 09:66:04 3t! 13799289 Voice.8iometrits - the customer is enrolling/rexenrc ng 2011-08-12 Cocceci 11:05:18 inmates in VS at Division 11... 13792501 Report Request: Calls completed in 2008 from Division 1t 2011.08-05 sad Tierm S-4 Call peris I 15:19:43 13783054 customer reports that he creates an iso image to bum to 201:4)7-29 DVD and when image_ was downla...10: 24:54 13122536 Voice 8iometric - Re-enrcHments the custornet-is doing re- 2011-07-28 enrollments of inmates at t... 11; to:se .s0 W 1 234 Ite Total TUSa:t Clicking the ticket number in the service history generates a report with ticket detail. Users can review all the notes and the final resolution of any closed ticket at any time. If the ticket is currently open, users can create a new journal note. Consent to close a ticket can also be performed using the notes section. Example of ticket detail: fdatiblitlec 0.0":440.4 kiss! Safer &Sr Stitantat 7rt it apt °Lite Isfirtaziwft Coisis A /INNS jtissat I Ticket..Dete#13529104 met- -. tswtnta 'ny;. . cal Au ta lit tzTefli -c 1! 1 cr.". ?: ot40,aaW: !twit Fbil 4a -w " R'e 4ilitar ikgrstylit Crntq +i i:it*) liar !Q7 ^;eli:Ar.xrCWAVE M9?9/,IKilYT•`.'.`��."3.h' 7 rs;s'sitWAr-eEtiglEI7,"SVIMAMSTaliaTePO'N.WA —42Eri !-'R4i.'.yt'.IY.F9.'.:WTc•W : .<s”. a7."ai rnr.- 7t=rit r4P4I ini: itst?Ti Fffrsii$ew'�ailig..,, ' ta°d 'B.n nViZI 41:A%itytet .. /liar;rahk1RzeltwraiiTeF'PfiR?'YU7:71&"T-•5F<.'d S,3X'+S.'i .. K."«rayrIW`.msbrav, dn SECURUS Technologies 51 Facility Portal Reprts County users can view or download several reports from the Facility Portal: Cti;�y ng Act°v°ty Rep r rt - This report provides details on the number and type of calls made from a telephone number at the facility. Call Type Summary Revert - This report provides details on the number and type of calls made from a specific telephone number at the facility. Calls will be broken down by local, intraLATA, interLATA and interstate. ay Call Volume Snapshot - This report shows a daily snapshot of calls and minutes compared to the daily average • Monthly Ca Frequenc Chart - This chart details the most frequently called numbers from the facility. PreNtiii ary Month9y Rev fl Report - This report details all calls, minutes and revenue for a specific date range, Prelimin Daj a specific date. y e tenve - This report details all calls, minutes, and revenue for Investigation To.4l - This tool allows for tracking of a specific dialed number from any of the approximately 2,600 facilities serviced by Securus. Wherever "maintenance" is sp-dcified in this section, it shall mean, 88Software and/or hardware and/ >.=r other telephone equip;---Yent ai:ntenance, support and repair and/or replacement r._quirt ments". SECURUS HAS READS L DERSE ffi, DS, AN WILL CPLY, Ail c sts for maintenance, supprt, and repair 'i f ail software and equipment will be borne by the successful firm, and will not b deducted from any commissions offered to the Ciuntyo SECURUS HAS E UNDERSTANDS, ILL CO LO Securus will continue to provide maintenance, support, and repair of all software and equipment at no extra cost to Weld County, or deduction from any commissions offered to the County. During the term of ny cont ct awarded as a result of the RFP, the successful firm agrees to provid--.: maintenance& t diaj n sty: proble,r..l..5s, determin I provide: roper solutions and 1, The implementation of any required soi .: titn, cha ges, m dificati®ns© updates or ether services which are necessary to all vv the software, hardware and any other telephone equipment to perfrm in accordanc t with the specifications as set forth in the RFP, SEC 'JS HEAD, UN L ' E SANDS, AND lin CO PLYD -MArOraar. acrrarAs% xT1-WerSi:.3.. t7w.itx.gewAwserstravemzo.rawriz.. ciewarsAmmegsteiszigararsastysitrav SECURUS Technologies 52 As your current provider of ITS, Securus will carry on providing maintenance to diagnose problems, determine proper solutions and provide during the term of any contract as a result of the RFP: 1. The implementation of all required solutions, changes, modifications, updates or other services which are necessary to allow the software, hardware and any other telephone equipment to perform in accordance with the specifications as set forth in the REP. 2e The successful firm shall, at no cost to the County, increases to rat s, fe. :s and/or surchar::es, continuously update the software and/or feature, for the life of the c ttractm TelephL ne support shall be available ti accept calls regarding maintenance twenty-four (24) hours a day, seven (7) days a week SECURUS HAS REA UNDERSTANDS, AND WILL COMPLY. 2. Securus will continuously update the software and/or feature, for the life of the contract, at no cost to the County, increases to rates, fees and/or surcharges, our telephone support will remain, as it is now, available to accept calls regarding maintenance twenty-four (24) hours a day, seven (7) days a week. The successful firm shall respond, in person, to a teleph within four (4) hours aft- r the initial notification. SECURUS HAS REA9 UNDERSTANDS, AND WILL C MPLYO Earl York is the Field Service Technician dedicated to Weld County and lives in Greeley Colorado and can respond in less than four hours in person to a telephone request for maintenance after the initial notification. B Call Rating, Fees and Commission Accountability ne request fir mai ace 1. AU vendors submitting responses tt) this RFP will b;i, required to fully disclose all fees that can a applied or added or➢i t •r call rates and explain in detail what they re. Call rates will be based on a true per minute rate to include the first :inute and will not exceed the caps listed below: SECURUS I Lcal and lntrastate call rates: 40 per minute interstate call rate: $0025/min for traditional collect $0,21 for prepaid calls S °'.E D, UNI ERSTANDS, AND WILL COMPL Please refer to our Financial Offer in page 166 for further details about call rates offered to Weld County. Duratin f r all calls will not exceed 12 minutes. The stated rate will remain in effect for a period of no less than 18 months. A request for rate adjustment mt y be considered after the above stated 18 it:.nths, but will be limited to an SECURUS Technologies 53 increase not to exce,_d 10%w A copy f the current rates shall be on fil with the C aunty. The County must b:_. notified, writing, of any propos d increas or decreases in the rate charged. The Cunt y ''1,I'n UST approve increases/decreases in rate(s) prior to any changes. SECURUS HS 'tE ,Df UNDERSTANDS, AND WWL COMPLY. Securus will program the duration for all calls not to exceed 12 minutes. The stated rate will remain in effect for a period of no less than 18 months. A request for rate adjustment may be considered after the above stated 18 months, but will be limited to an increase not to exceed 10%. A copy of the current rates will be on file with the County. The County will be notified, in writing, of any proposed increase or decreases in the rate charged. The County will approve increases/decreases in rate(s) prior to any changes. Fees related to inmate calling and phone acc 1unts will be capped as listed below: Automated pay ent by phone r website: $100 per use Payment thro gh a live agent: $5.95 per use Paper bill statement fee: $100 per use Third -party financial transactin fees, such as fees chargti=d by MoneyGram or Western Union® may be passed thr =ugh with no mark-up A cs:cpy of the current fees shall be on file with the County. The County must be ntined, in writing, f any prop': fse'd increase or decreases i the fees charged. The County MUST approve increases/decreases in fees prior t any changes. SECURUS HAS READ, UNDERSTANDS, AND WILL COMPLY. Securus` Ancillary Service Charges (see 47 C.F.R. § 64.6020) and other fees to Consumers relating to the use of its Inmate calling services are as follows: Fees Vary by Account Types* Payments via mail or online banking Paper Bill/Statement Fees w Applied hn chi carrier s oiiij n:/goner used fora ap r Uh or st at m is Does not electronic ronic ills/sta emntse Amount Account Type ifecomorgi,4z',' ie XtW:Yr'nn vgLs.'e';ikeys '$." �3n'4.`4: aria%2kmK?FS3J.deordi ,aist#f.9'aXR';YX:;.R'.' aegrrJi. rklp$alrtrargera3..° AA 3 'IkrLCXAWISSI MIP';dR.NY $eitZi'.ei1 f"/AR:.SPA✓L'tral cOmWv Pi57Sak" `Sd'5 'eP.J7 dJ ratat 4!;#aJ 3f,fr 9+ 4-.7f'ttk'tl7F''w"atigtY.�Y33k'%ret i'17.E','ant x nSWAW?b"n_'+g f SECURUS Technologies 54 Automated Payment Fees Live Agent Fee Return Check Charge j * Sales taxes, Universal Service fund fees, Telecommunications Relay Service (TRS) fees may also apply, based on local, state, and federal taxing authorities. For automated payment by phone or website For payment through a live agent Applies to any checks returned for insufficient funds. Up to $25.00, depending on state regulatory rules For payments to prepaid (AdvanceConnect and Inmate Debit) and Direct Bill accounts For payments to prepaid (AdvanceConnect and Inmate Debit) and Direct Bill accounts For payments to prepaid (AdvanceConnect and Inmate Debit) and Direct Bill accounts A copy of the current fees will be on file with the County. The County will be notified, in writing, of any proposed increase or decreases in the fees charged. The County will approve increases/decreases in fees prior to any changes. 2. Any change in tariff (increase/decrease) which is not approved by the County in writing in advance of the change shall be grounds for termination of the contract. SECURUS HAS READ, UNDERSTANDS, AND WILL COMPLY, 3. The commission offered to the County shall be based on total gross revenues, with no deductions for fraud, bad debt, uncollectible and/or unbillable calls. No deductions shall be made for any cost of providing the service described. SECURUS HAS READ, UNDERSTANDS, AND WILL COMPLY, Securus will continue to pay commissions to Weld County based on gross revenue. Gross revenues include all gross billed revenues directly relating to completed collect or prepaid calls, generated by and through the inmate telecommunications system. Customer revenue excludes required regulatory fees and other items such as federal, state and local charges, taxes and fees, including transaction funding fees, transaction fees, credits, billing recovery fees, charges bi led by non-LEC third parties, and promotional programs. ... _ avvrS7E;-k I+Y%k' sY;uw=.r _ ,r -- SECURUS Technologies 55 40 C= ..r� _:,..,, issi ns shall be pal:: Monthly and shall be accompanied by an inmate telephone co nnassion and summary report which shall includeff at a minimum the following i = .formation. SECURUS HAS REA ;rate 4f report Time perk: ,.d covered Total number : ,f calls Total number of minutes Total Gr. ss Renue (as defied a DERSTANDS, A w9 LL CO b ye) PLY Securus will continue to pay monthly commissions accompanied by an inmate telephone commission and summary report. Additionally, Weld County will keep its access to a comprehensive usage and revenue report through the Securus Facility Portal. The Facility Portal allows all facility customers to view commission reports, preliminary revenue reports, investigative tools, trouble ticket system, and a wide variety of other time - savings and revenue -generating features and services. These new tools provide unmatched visibility into financial and operational performance while automating many administrative tasks. No other inmate telephone services provider offers the breadth and versatility of the Securus Facility Portal. 5e T t� C he County reserves the right to audit commissions on an annual basis. Failure pay accurate commissions on a regular, monthly bask shall be grounds for ncellatione without penalty, of any agreement executed as a resIt of th :. RFPQ SECURUS H S READ, UNDERSTANDS, AND WILL COMPLY. Securus is proud to be Sarbanes-Oxley Section 404 compliant and SOC-1 (formerly known as SAS -70 Type II), certified. These widely -recognized distinctions confirm that the company has effective controls and safeguards in place to manage its financial matters. Unlike our competitors that do not provide transparency or vigor in their financial reporting, Weld County will continue to get accurate and timely reporting and commission payments from Securus. 6m The successful firm must providan alternative billing zption to called parties whiz are categorized as nonbillable by virtue of their selection of an alternative local carrier for service® The system proposed MUST ; permit the first cll attempt to cornpiete and MUST provide the called party with immediate access t custom r service representatives for account setup. Such access must be .cc ms)lish.d by pressing a single key on the called party's telephone keypad. Ith ..ugh the called party my be provided a t, r,ll-free nuriter to call for rmation or account setup, this MUST NOT be: the only alternative. Called rty account set up must include various payment options such as: credit inf p w,I Y aikiWiti tra'SflY... , Y3.4=.t i.N+ .G YAra3S3 +Za11Stx.111 v —r awatPP,tiare°mo ' : ' .2rolit' e ` °7GII ':7 a3tvr-sw 'ai t.[ '^' dyQ ..dory's $ eagr N8r.:... iA?o "FsiowSs.'-'.t1 .Y!.1 k7 sTRO SECURUS Technologies 56 card, electronic check, western Union, etc. The ,,41� •�rth Jail Complex is collect calling only and prohibits the use of pre-paid/debit cards in the facility. SECURUS HAS , �: R�,; N )' ERST,j.N DS, AND WILL C LYo Securus offers multiple alternatives to non -billable called parties on how to pay for a call, which include the Instant Pay program. Instant PayTM Program When an inmate at your facility attempts to make a call, our validation system will attempt, through multiple means, to connect the call. If the called party does not have a prepaid or post-paid accunt established with Securus, or we are unable to orocess the call due to local phone company or other restrictions, the call will route to our Instant PayTM platform. Called parties will be given the option to receive and pay for a single call immediately using one of our Instant PayTM options rather than be blocked. With Instant PayTM, called parties hear a promotional messaging offering the following options: Pay Now - The called party is offered the option to pay a flat fee for one call using a credit or debit card. Text2ConnectTM-Connects a call made to a mobile phone by billing a flat fee to their mobile phone bill. The called party receives a text message receipt for the SMS text message and is given the option to learn how to open a prepaid AdvanceConnectlM Account. Text2ConnectTM is available through our third -party processor who maintains relationships with select mobile phone companies around the country and manages the connection. The Instant PayTM Program with Pay NowTM and Text2ConnectTM, from Securus, is unlike any solution available from another company because it enables an inmate's critical "first call." The program also creates more prepaid accounts, completes more calls that others cannot, and allows detainees to bond out quicker and more effectively. The Instant PayTM program's ability to connect almost any call results in increased revenue and reduced administrative burden for our facility customers. Km Technical Requirements and Specifications: The following identifies the minimum requirements of the desires inmate telephone system: 1. "State of the Art" technolo and web based equapmv- nt with offsite host/central processor and multilevel password security access. The successful firm shall provide at no cost to the County, increases to rates and/ surcharges all new company releases in technology and/or features. The architecture shall b!. expandable to allow future growth° SECURUS . 1 S READ, UNDERSTAND , AND ILL COMPLY. 'P`r.d irx.C$43N .rltiaCK?haeiMattilI? EIPZX' Ssib'.1 ?�F E� tSinZ411. _ x's:ar alima arf •F: r a,,,40t _ 4:11 rer .:.8. 7 t tern- rerdri rzwIEMIM SECURUS Technologies 57 The Securus Secure Call Platform (SCP) is a state-of-the-art, web -based system, with offsite host/central processor designed to provide Weld county with the ultimate in inmate call control anc reporting. SCP's advanced features provide extremely powerful and flexible tools for controlling inmate calling, reducing fraud, increasing investigative capabilities, and generating valuable administrative reports. The system is designed to adapt to your facilities and operations, rather than requiring you to conform to the software. The Securus Secure Call Platform (SCP) provides an advanced, multi -level password scheme specifically designed to provide facility administrators the ability to assign unique levels of access to anyone using the different features of the SCP. There are view and change options for each module depending on the need of the user. The administrator may modify the initial access levels or create additional levels based on facility clearance objectives for each tool. SCP generates a user log with the user name, time of access, and modules accessed. Securus will continue to provide at no cost to the County all new company releases in technology and/or features. The architecture is expandable to allow future growth. While traditional inmate calling systems require significant physical space for hardware, the Secure Call Platform (SCP) serves a facility (and sometimes multiple facilities) from a single 19 -inch rack of equipment. When additions to the inmate calling system are necessary, the addition of an additional Integrated Access Device (IAD) is most often all that is needed. The centralized architecture of SCP is designed to accommodate the facility's current and future needs, including new facilities or additions, rather than requiring the facility to adapt to the inmate calling system's functionality Securus provides upgrades to all of our customers three to four times annually through a proven and tested after hours process that allows all sites to immediately realize the benefits each upgrade. Our system delivers proven features driven by input from the most recognized corrections and law enforcement agencies in the nation. Maintenance events are always preceded by a splash screen displayed at login notifying the facility of the upcoming upgrade and new features are discussed with customers prior to implementation. These system updates are more than simple changes. They provide meaningful features and new capabilities, which drive greater officer and community safety, staff efficiency and improved investigative response times. The following image shows the sample splash screen that notifies users of upcoming maintenance. l�.'kfi9E"r,�'XfB, SECURUS Technologies 58 Splash Screen r. intermittent outage for [PRO and EMS from 1:0f 2:OOAM 2 The Inmate Phone System shall process all Inmate Calls on an outgoing, station -tit- state nil and prepaid basis. SECT..,. i US HAS READ, UNDER STANDS, AND Maga C i Pc2Y. To assure the Securus system provides maximum security, the trunks in the SCP data center are provisioned outgoing -only, ensuring that no incoming calls can reach the inmate. Securus has performed full testing of these trunks, verifying compliance with this requirement. 3 All ph -.•Ines shall limit one (1) call per connection, SECURUS HAS RE D, UNDERS s ANDS, AND IMLL COMP.S. All Securus' phones limit one (1) call per connection, 4. No incoming calls shall br? permitted. SECURUS HAS READ, NDERSTAN S, AND Wil L CO MPLY. With SCP, no incoming calls are permitted 5 No three-way calling shall be permitted, SECURUS H S R EAD„ UNr! RSTANDS, AND ''_'ILL COMPLY. The Securus three-way call prevention system is one of the best three-way call detection systems in the world and is protected by several patents. Independent tests have proven and certified the effectiveness of the Securus three-way call detection feature. With the -I, )-d... 6'o-oa'tharamtwv^. ' ,31y.xsA. 'R'ei"�etenz "essz.."u'5.fb"ic- "M"rF�✓..a". e'YSY-t Vii^'-17L=��:Yzt•�-�r�=.�.�_. ofFf.rda rxr. t_=:i CSR=<.1 'r".:y3X.'' '.'.Gl .sift 2%f#' 7.P6s.iSs $°L.#','YGa3.T+."S °4.'AIA?Ff %i¢L2'b 92!..lca ^�r ,u ....s. SECURUS Technologies 59 release of the Securus digitally clean line transmission, our three-way prevention system has increased its capabilities to efficiencies never before achieved. A facility can direct the system to do one of two things after detecting a tnree-way event: Disconnect the call with messaging to inmate and called party, and note the event in the call record Mark the call in the call record with no interruption to the call This feature prohibits a major fraud practice possible with other automated and live - operator systems. With traditional systems, inmates enlist the aid of an outside accomplice to "conference" them, via three-way calling, to an "unrestricted" line, bypassing system controls. Without three-way call detection, inmates have unrestricted access to the outside world, defeating the correctional objectives and policies of the institution and subjecting the public to inmate harassment and fraud. SCP is unique in its ability to detect and defeat an accomplice's attempt to activate the three-way call feature. SCP has the unique ability to disable three-way call detection on a particular number or groups of numbers, such as attorneys. Detecting and preventing three-way or conference calls is a very important aspect of an inmate calling system and Securus leads the industry in this area. We would be pleased to demonstrate these tests and accuracies as needed for Weld County. With an accurate three-way detection system, Weld County can retain valuable investigative intelligence while curtailing revenue leakage from calls that should not be connected. With all three-way call blocking methods, the technology requires "specific usage finessing" as well as science. Securus will customize the configuration to adjust sensitivity parameters and thresholds for optimum performance. 6. The system proposed shall permit cellular connectivity. SECU US HAS RE a oD UP4DERSTANDS,, AN ILL C ! PLY. The system allows an inmate to dial a cell phone number and connect to the end user via one of our many calling products. 7. All inmate calls shall be processed by an automated operator and shall not allow access to a live operator at any time. SECURUS HAS READ, UNDERSTANDS, AND WILL COMPLY. SCP includes an Interactive Voice Response (IVR) system that provides Automated Operator Services (AOS). This automated assistance uses clear and concise, professionally recorded voice prompts to establish call acceptance and to assist inmates and called parties throughout the calling process. s AVtat:ili ter3d13t kgetW f 7fi,8Y ".'H.319d!x[i.. .ArOtah„GaxiiiE-�s fP iynWONMIE PiY r>wSkEF.+" at��S.S6Wdd..'S9114V4?.'42a4^t WATiNEMOrPIVtae`rdienrPratat4 073702 ilSiVt SECU US Technologies 60 When the called party answers the phone, SCP's advanced answer detection triggers the call acceptance voice prompt. The called party hears, "Hello, you are receiving a collect call from [inmate's name], an inmate at the Weld County jail, This call is subject to monitoring and recording." SCP then gives the called party the following menu options: "To accept this call, press 1." ® "To refuse this call press 2." • "To hear the rates and charges for this call, press 7." • "To block future calls to your number, press 60" Additional options provided by AOS include: vallablk f too s to Calle Parties Request a rate quote Hear the name of the facility and inmate calling • Accept or reject the call Request available balance of an AdvanceCbnnect account or available credit of the Direct Bill account Hear instructions on how to add more money to their prepaid account or pay their Direct Bill Account Connect to a live agent to setup a pre -paid account Choose to hear the prompts on the system in English, or the language selected oy the inmate Of configured for this option) Pay for the incoming call with InstantPay (if available) Hear optional marketing message (by request of Weld County) Block their number prior to accepting a call using SCP`s Perma Block technology* Av Ha to inm at S Listen to prerecorded announcements • Choose to place a collect or debit call; if debit, PIN entry is requested, the inmate hears the available balance in their account and the cost of the call Select a specific language at the beginning of the call (if configured) • Acknowledge that the call is going to be monitored and recorded Hear available call time (prompt will tell the inmate call time limits based on calling schedules or calling restrictions) ® Identify themselves by PIN or Voice Biometrics (if configured) Add/ remove, and/or listen to the phone numbers on their PAN list (if configured) • Hear optional marketing message (by request of Weld County) *SCP°s automated perator alsprovides a Perma Bu ck process, which allows a called party to block their number permanently. This feature may be used to bl*,ck calls from any inmate in the facility. The ability is immediately black calls helps reduce the number if called party complaints. The called party can also ch:tose to end the call by hanging up. SECURUS Technologies 61 8. After the dialing sequence, the inmate shall be put "ON HOLD". The inmate shall NOT be permitted to monitor call progress and shall NOT be allowed to communicate with the called party, until the call is positively accepted. SECURUS HAS READ, UN ERST NDS, AND WILL COMPLY. Per the request of Weld County the inmate will not be able to monitor the call progress and will be placed "ON HOLD" and muted during the called party positive acceptance process. SCP requires active 'called party' acceptance using touch-tone telephones, for calls to take place. When the called party answers the phone, SCP's answer detection triggers the call acceptance voice message. This message announces the inmate's call and asks the called party to accept or reject the charges of a collect call. The called party is instructed to dial a single digit on his or her own telephone instrument to accept the collect call charges, or hang-up to disconnect the call and refuse charges. The inmate is not able to monitor the call progress and is not allowed to communicate with the called party until positive acceptance is given by called party. 9. The system shall be capable of informing the called party the amount that will be billed for the call prior to acceptance of the call. SECURUS HAS REA E, UNDERSTANDS, AND WILL COMPLY. The SCP provides an option for the called party to request rate of the call prior to acceptance. After the called party is notified by the system that they have a collect call from the Jail Facility, the called party will near a quote rating the cost of the call. An example of what the rate quote would state is "The cost of this call is $1.30 for the first minute and thirty-nine cents for each additional minute." The stated rates are dynamic and are calculated according to industry standard mileage using V and H coordinates of the originating and terminating locations. SCP uses clear and concise, professionally recorded voice prompts to assist the inmate throughout the calling process. Voice prompts are configured at the customer and Site level, and can be customized to include specific information. Also, voice prompts allow a called party to: Request a rate quote Hear the name of the facility and inmate calling a Accept or reject the call Connect to a live agent to set up a pre -paid account Hear announcement in English, or a language specified by the inmate :;;«yap,:ra'.garr .Farar::40.4WIMfC:IEtiR"YeN7-..dkC+'0frdebc?TY416.'."P.7I;PE'ti MSZVa 7 4WinareirC%9.YA¢..' .!iTgr aMICerae.al'AVentle:aNFaz¢iYk tiffaZairOd&dTOSi!„kKi'i7F?'23kYflai'<StX.Sf:114st.°9ryka nitef leeliR7SSIMPari` D:M, eAfaYs017412,5W:! TbME-i:72ateeiN3°` kr&'LsWeiffe�tiY?R'fi%''ARINAM SECURUS Technologies 62 10. The system shall brand all inmate calls with a pre-recorded message announcing the collect call, name of the facility, name of the inmate initiating the call and that calls ALL CALLS ARE RECORDED. The system shall have, at a minimum, multi-lingual capabilities for English and Spanish. Please identify ther A gunge capabilities available with your system. SECUR S S READ, UNDERSTA isD`' WILL C LY. SCP uses clear and concise, professionally recorded voice prompts to assist the inmate throughout the calling process. Voice prompts are configured at the Customer and Site level, and can be customized to include specific information as the type of call, name of facility, name of the inmate initiating the calls, etc. SCP brands all inmate calls as well as announces that the call is subject to recording and monitoring. Calling Party Identification When the called party answers, the SCP call announcement message notifies the called party that they have a collect call from an inmate and states the name of the institution in which the inmate is located. The inmate's recorded name is announced to the called party as part of this call acceptance message to provide identification of the calling inmate. For example, a typical announcement may say, "You hive a collect calf rrn an inmate, "Jahn at®, at the el sn Cntfait This telephone c yll may be monitored or recorded." The facility name branding can be customized for every facility. Multilingual Capability Securus' SCP default system setup provides message prompts in both English and Spanish. Inmates select a specific language at the beginning of the call process by dialing a single digit. Prompts in English and Spanish are standard and SCP has the option for up to nine (9) additional languages. During the call acceptance, the called party receives the acceptance instructions in English first, and then receives an option to continue in the language the inmate selected. This fraud deterrent feature eliminates possible attempts by the inmate to confuse the called party with a language he/she does not understand. To further assist in the calling process, Securus provides durable printed dialing instructions in both English and Spanish on each inmate telephone, using materials and techniques appropriate for the correctional environment that explains the process in an easy to read, clearly defined manner. The following graphic illustrates Securus' dialing instructions: auca tatononwYhTix T.`.D.Al va? assr u�x' ..,.fie ,F.So3'7R6f4.53�i1' 'Y.fYM5nicm-or.rz'r'�,rf w&�.. ', ..7N.'#'7m. ,Sa-u?_n?n?V. Z.L_ _ ntr?ryo-v--•+rdpr<. 4.+':5 ? SECURUS Technologies 63 nstructions I t�l� C .`�4 This Call is Being Recorded DIALING INSTRUCTIONS Press '1' for English Fora collect call, press '1' Fora debit call, press '2' TIPS Hotline, press '8' Enteryou r PIN n u mber Enteryourarea code and phonenumber You may h ear silence du ring the acceptance of you r call. Please contin ue to hold. a Esta Uarnada va Hacer Gravada INSTRUCCIONES PARA LLAMADA Marque '2' para espaiiol Para lla nada a cobrarse, marque1' Para llanlad a de d ebito, marque '2' Para linea de aviso secretor iarglle' 8' Marque su nunlero de identificaciOn personal lvi arque su nunlero de telefono, incluya su codigo igo local o lada Vas a air silencia niientras aceptan su Ramada. Continue esperando poi' ftavou 11. The system shall provide as a minimum the following security and control features: SECURUS H a) Deny access to 800, 811, 866, 888, 877, 411, 211, 555-1212, 900, 911, 950+1, 976 or 10-10xxx numbers. Allow the blocking of specific telephone numbers such as victims, witnesses, judges, county staff and others as requested by the County. S RE AD, UN E rS 'AN LL AN I LL COMPLY® Securus will establish a global call blocking table during installation that prevents inmates from making calls to specific numbers. Typically, the database includes numbers to local judges, sheriffs, facility personnel, jury members, attorneys and witnesses. SCP offers unlimited blocking so the call blocking table may contain as many entries as needed. All dial -around area codes and exchanges, such as 800, 900, and 976, are blocked by default. Access to live operator services, such as 0, 411, and 911, are also blocked by default. Authorized facility personnel can administer blocked numbers using the SCP user interface. All blocked numbers have an associated "Note" field stored in the blocked number database to record specific information for future reference. -: i(reni2iusurrgr ACSnavai52±:d iviiir5`e&>}<✓a%.kid'?Y!' 5 +e°Jffk'<'7:id,S2:wootraartie:L"7,4'&.14rEtaSR,',e:.:.faraM 3..fG'.1±Was.9MLY6:.i'Div'ewee^la'&Y^`f'ngtAilgalati4'''.aratarira-laifN.czairogst:"twzi.7trieoo'.fi':mesits6raacv.t.e'+tab:'anrrencariva7llIti'verAvotiii'.".§ n4dY t31<'ogaur'ea7(R:lNassi SECURUS Technologies 64 Global SYSItM MONITOR TOOLS ADMIN Calling Restrictions is General Giabai lisI s tacking Add New GLOBAL LIST SEARCH CRITERIA (Use " ter Wild card /ftrartial searches') Dialect. number: Dialing. COS: 999 9993999 9,2 Speed Dial: Description: S Private: F V'' atcht Record Calls: fl Passive Acceptance: Ti Word Spotting: I — Search Reset b) The system shall be capable of allowing free local calls (local to be defined by County) to certain numbers such as Attorneys. Public efenders, Creme Stoppers, etc. SECURUS H S t!Efr I11 U ERSTANDS, AND liViLLCVIN.Y0 Securus will provide free calls to designated individuals, including Attorneys, Public Defenders, Crime Stoppers, court, foreign consulates, and other authorized calls, as determined by Weld County. SCP can provide these calls through any or all inmate telephones so that Weld County staff is not responsible for escorting inmates to a designated telephone. SCP will apply parameters for automated management of the number of calls, call duration, time of day access, and phone(s) used. Authorized Weld County staff can add numbers to the free call list through the SCP user interface, as shown in the following figure. am Pi* tis$ tt�kka mat. tis; ac t Mtc t rainz Free Cah 1.3. i' xrolfifsv P4'.:ts ,+tilttri CAth T'•;Qat_ • .c.ra..,4&r An.,. :w - r ✓�G?Tg. ist.9rG Ip,? SECURUS Technologies $3tle!.meter to MI Pig lams gra Eeaea t 'Matta tap,sus.maltses3Pr b$31 Wretch. s. '1.9&70 Mace YAWS Wet:iv !Mare rtr~Ats stain tt?a ve t win:~ Wits One ut;wean Mtn, ibat4ird t: Ca: :.wt i t tittwa tart+ C*4 Via LreeCt i .' • t Commissary IS Czxns E rblVim≥_. Cpetaesic 22 vrahaeu>< '.hin3 Awry I1Jrc -. r_ -- r 65 Securus can provide Weld County with the ability to configure free call(s) by both inmate and phone group through SCP's First Calls Free feature. This feature was designed to provide an efficient, automated way for staff to: Easily comply with legal or regulatory free call requirements Manage free calls with no manual intervention Prevent the abuse of free calls and the resulting loss of calling revenue c) Ability to control call duration based on time limits and time of day restrictions. SECURUS HAS REA 1 UNDERSTANDS, .P O COMPLY. Calling Restrictions enable control of calling activity such as call durations by inmate, by port, by multiple phone group, by customer, or by facility. The facility can set a maximum time limit for any call type or all calls related to an individual PIN or all PINs. Users can assign multiple restrictions to any PIN or telephone number associated with a PIN. Examples of restrictions are: ® Maximum duration of a call for PIN m Maximum number of calls from that PIN per day/week/month. All imposed calling restrictions are automatically managed by the calling platform to relieve facility staff of calling restriction maintenance responsibilities. If restraining orders or called party financial conditions require a limit to the length of time or monthly cost of inmate calling to a particular party, SCP automatically denies calls that exceed such thresholds. The Securus Calling Restrictions capability also provides additional PIN suspension features to help facility staff maintain control of inmate activity. Administrators can suspend a single or multiple inmates PINs from either the on -site administrative terminal or an authorized remote terminal. This suspension feature, frequently used for punitive reasons, allows the facility to deny telephone privileges to one or more inmates without affecting other inmates who share the same inmate telephones. SCP enforces the PIN denial for the duration entered. This feature allows inmates to make privileged calls if necessary, even while calling privileges are suspended. Direct manual control of this suspension feature is also allowed from the on -site administrative terminals or authorized remote terminals. 4PSLS!1/4341 '+ i`t I dk"dfxri'* $7ilai71Pstvatiti xr£�.X .6"�. .!'e.'ttinlIcKlFbib lanStag S i9APSSCxu�l', AP207.48' `S„�. a7&blY,vY3Y'Ftog SECURUS Technologies 66 n I :ass ar:Ts.r • =art= 00 a est tl C Screen NAME - SYSTEM MONITOR TOOLS ADMIN FACILITY PORTAL MA'tPAGEMENT LEVEL Facility Site Phone Group Phone Sec arus Demo [General Global Lists Sees Calling Restrictions 1; Pi'o ?e GroLPi %R " ^^-: nes ' ' Calling Restriction (lame: az test Status: V DEFINE RESTRICTIONS -BELOW RESTRtCT1ON TYPE _ DESCRIPTION CALL TYPE. ACRLOM- EXCLUDE ENABLE PRIVATE PERIOD DAY OF DAYS DAY OF WEEK MONTH ACCEPTS MI CONNECTS Cus1ody,Acct 4Y' ,g Custoc4 Acct v • Cistol% A.cr_t laz jazz 14 Selected H 14 Selected •COLLECT CRIME TIP' No selection V LIMIT Y x i '•_; M 1T. w: L'MIT v • !v LIMIT tr * l-. i Save :DAY iv * "tEEKLY CLAY Sr :t 1 IDAY Y Monday 10 1 1 0 10 1 1 Cancel d) The ability to set time limits and calling hours for destination numbers. SECURUS HAS RED, UNDERSTANDS, AND WILL COMPLY. The Securus Secure Call Platform (SCP) has automated calling schedules if the facility needs to shut off the telephones during certain times of the day or night without staff intervention. Calling schedules can have multiple on and off times during the day, within a week, and by day of the week. Calling schedules can be configured and applied to individual telephones, groups of telephones, individual inmates, and globally. 0 3 t¢ minim n Calling Scheules q...{RITerr.'Pt Ammo Sot go 0,0011 0 meets w Ira. 0 tneatv a a ...SO 0 Y Feat} •• tee. Star {G 'I Cara 3.a:• r.w jK is. Meg TV :i7 ••' eV aY K`4 0 x M__ )r.-�;.n...-:yA.•::ri _.. �.: a . SECU US Technologies 67 The SCP is compatible with manual cut-off switches that are typically located in the main control room, officer substations, or guard towers, as required. e) Provide the capability to assign and use "PIN" management with the inmate telephone system. Inmate PIN verification must be provided in the form of Voice Print technology. SECURUS HAS REA:� �, UNDERSTANDS, AND WILL C MPLY. With the Securus Secure Call Platform (SCP), each inmate telephone is individually programmed for Personal Identification Number (PIN) or non -PIN operation. This provides maximum flexibility in PIN placements. For example, a facility may wish to allow PIN operation in maximum security or long-term areas, while allowing an "all calls" option in overnight, work release, or trustee areas. SCP has no limit or restrictions on the number of PIN or non -PIN inmate telephones operating at the facility. Some facilities may choose to assign each inmate a unique PIN that they must enter before making a telephone call. PINs also provide an audit trail of the inmate who placed each specific call. Additionally, PI Ns allow the facility increased control over which inmates can call which numbers. Each inmate is assigned a unique PIN, ranging anywhere from 4 to 16 digits. This range creates a maximum number of 9 billion PIN combinations. Facilities can choose one of the following three primary modes to a single phone or group of phones in a facility: Mode 1, Open PIN Mode 1, Open PIN with Restrictions Mode 3, Closed PIN Mode 1, Open PIN This is the most basic mode of operations, and the simplest to administer. Each inmate is assigned a unique PIN to make a phone call. There are no individual phone number restrictions or calling lists in this mode. SCP applies global system calling restrictions to every call. Mode 2, Open PIN with Restrictions Mode 2 builds on the Mode 1 Open PIN feature and adds the ability to place call restrictions and limits on specific call types while allowing all other phone numbers to process as they would in an Open PIN system. Mode 2 restrictions can include the recording and alarming of numbers and the use of the facility or global number lists for special circumstance numbers, such as attorneys and external crime tip numbers. dY;Y7).li/Yn?Yl.E3%'uhf::ffit`3'R. 4Y/.>»$J1Q?is'�"6{ z�fFaa»t";Pnrcellicazem'Veaea%R`.n'2War;3'.mpur Yaynitt3efforavapmei°,f!Sii7g=zernD₹EintAgtY.:?t'4.'RtrAam.e3MVER�+i ORSCAWk?aif"i,' i W54.1 -:'II' :P.4YA4Td,'r?MS»+I-Nag,xa Sr�'i1if!'ifMatatI H SECURUS Technologies 68 Mode 3, Closed PIN Mode 3 provides the most restrictive calling privileges. It also requires the most administration of the three modes. Each inmate registers telephone numbers on their calling list. The total number of destination numbers available is unlimited. The facility determines the maximum number of telephone numbers each inmate can register. Telephone number registration includes the number, name of the called party, and their relationship to the inmate. The telephone numbers that each inmate registers are associated with the inmate's PIN and reside in the system. Only that PIN may validate calls to those numbers. Updating calling lists is a continuous process as inmates are booked into, or released from the facility, or as the inmates request changes to their calling lists. This type of control is usually recommended only for facilities with a low rate of inmate population turnover, or where such extreme security measures are desirable. Note that in a Closed PIN environment, the facility may choose to make certain telephone numbers commonly available to all inmates. The common numbers may be assigned global or facility accounts. The system can set a maximum time limit for any call or all calls from an individual PIN or all PINs. Administrators can tie many additional restrictions to any PIN or telephone, or telephone number associated with a PIN such as: Time of day and/or day of week ® Maximum duration of a call for that PIN or phone Maximum number of calls or minutes an inmate may use per day, week, or month The calling platform automatically manages all imposed calling restrictions. Securus provides an automated PIN and PAN management system called [-Imports that can off-load facility labor required to enter PINs and PANs manually. Securus is proposing as part of our solution to Weld CountyjLG; Investigator Pro Continuous Voice Verification, CVV. Investigator Prom' allows Weld County to identify which inmates are on each call even if their pin was not used to place the call. The voice print of the inmate will be identified and verified against the pin used to place the call by CVV. Continuous Voice Verification The voice biometric identification capabilities in Investigator Pro (IPRO), together with our Inmate Intercommunications Evaluation & Reporting (ICER) capabilities, will give the DOC a well -integrated and focused tool to uncover and identify inmate attempts to hide their identities or to communicate with other inmates either inside a facility or in other facilities across the country. The Investigator Pro has a firmly established and solid technology foundation. The structure, algorithms, and operational capabilities of the software were in part developed through a $50M support grant to a major technical school by the Department of Defense, ss!�ccsr+t-.W.n.V. nt)..'7LitzifritsZniofd''*'"L':=:taC.o.Wita'hWn'a-'.i183A 3F tre raFilMea1MMY..Gs e%E33£ 0:asi.'. , '•9Z3?.yJ` ?1i: 4;:..1;,V,Z4C741&Pd?YPG-'MITealigt ..Y'.:::.. SECURUS Technologies 69 with sole licensing of that technology to JLG Technologies. JLG Technologies adapted the core voice identification technology for the Corrections market. IPRO is fully integrated into Securus' Secure Calling Platform (SCP) and does not require any 3rd party software. The following overview of features is included here to describe the capabilities of IPRO and how they benefit investigators. Far More than just a Voice Biometric Technology: Investigator Pro is not just a voice biometric tool, it's a thoroughly laid out set of comprehensive investigative tools that give investigators insight into what is really going on during calls. It provides actionable leads using our patented capability of identifying each inmate's voice by name. A Well -Established and Accepted Product Country -Wide: IPRO has a 10 -year track record of providing pinpoint voice accuracy capability country -wide in 243 state, county, and local correctional agencies. Continuous Call Monitoring - No Gaps at Any Point in Coverage: 100% coverage of not only each and every call, but also 100% coverage of every second of every call for both the inmate and the called party, without gaps in the conversation and without tipping off the inmate or called party. Automated Voice Scoring Provides Both Speed and Accuracy in Investigations: Accurate call scoring of each inmate's voice on the call for identification of all inmates on all calls by name, whether or not the inmate initiated the call. (PRO's scoring shows investigators the probability of an inmate's voice is the voice heard on a call, e.g. 85%, 95%, 100%, to assist investigators in determining the priority of calls to listen to. Automated Identification of Each and Every Call Where an Inmate's or Called Party's Voice Appears: Ability for investigators to submit a sample of an inmate's voice into the entire call database to find every call on which the inmate's voice appears, whether or not he initiated the call. Investigators can also search on a called party's voice and identify the calls on which that voice appears. This feature enables the investigator to search for calls to released inmates. A full Screen Call Player that Pictorially Displays Details of Every Call Along with Live Action Buttons: Investigators can view every second of every call from start to finish with the ability to scan and replay call segments, separate, graphically view, and independently listen to either/both the inmate side and called party side without the need for additional switching and listening equipment. They can vary call replay speed, visually pinpoint, identify, and play 3 -way calls, and easily make notes related to each call or call segment. If there is a need to forward an entire call or call segment, there is no need to burn to CD as IPRO enables capturing and forwarding calls and call segments via secure email, saving considerable time and handling. ?azwN`.%' trDEL attR.t::(C:''Vf"39.:moit'.+." "*i..,mcion. SF .3IbmforX.`71x2T,?"F lnei ° gsnissereS3'4TC„ansaiatTitaffn aPar iarer rattR3 Sis!'iiMll�4+ lEFaaCOZWAIMMix gaktriatI LR'. t*f:EiB$GMIreenar.i Y�� liaim ikwrag netsPC'. ^R'nS.Nlm7i+. ,? e2reittra}Sawalr.C;+MWfrat7YQti1Cx,.1rR4nossartstgma4. d;11i5 Y.ls'ran SECURUS Technologies 70 Automated Location, Isolation, and Forwarding of 3 -Way Call Segments Saves a Lot of Repeat Listening Time: Using the CallPlayer as described above, the call path will automatically identify each 3 -way call attempt and/or conversation without the investigator having to review the entire conversation, even if there are multiple 3 - ways on the same call. The 3 -way segment(s) can be isolated, sped up/slowed down, replayed, copied, and forwarded via secure email without having to burn to CD. ® A Lot of Time Saved by 1PRO's Automated, Yet -Flexible Reporting Capabilities: Investigation time will be significantly reduced by taking advantage of the system's automated reporting capabilities or by submitting an ad hoc query to find each occurrence of an inmate's or called party's voice at any time on any calls. High target Calls Report .7C41 -4W1 rfachwiti94444,C nitwit QuickFind"u Begin Here "rmat Nv c _ C rej'yrilS« :1; `':4"x$1 z, Tate* TIt4tescknii PiGiiYS POICIS O+• For your review: Notes sent to you. Sh y' 1t' ally that ate: „ys. Play forivarded JIG Tedhnoloces. err w nit' C4rreorsan rwaw•tv Sjesaaii case . ssigne rn s n f rc tri Stilt tn:rnaly OCatn 16-54846 Mile Farm 06tgar+ O''1n 112016 13:13 rm 7 F Alejan t b�clTh._YfMfl i_Anl'aa. ''�.' 4lack wtA .s�n: High Target Calls for Review IQ of in a Ki2501 12-44/20.16 .C$:2$; 01(12.368 23'54:6-M 1+3421?1611.E11 1234567 an .3i 1 SU 1: ttt,2016 WS543 Z'. 41:ji- r2O1612' O4 W3452 ;15:92a2,1 1 r'. 4116 12:23:45 e n a Startioth Name RftirteiodleSty 0 004 44.i711104.04) Olaiiq<ina oafs note LI Acton Needs Fwrtitaer 3t fetat Tin �a'I needs hater feigsgf maps. sl gi Irk, Tice J @ N,* irrrrnala way Name ,lack O4ta ChM SrSt, lid McKay ,fwn K.ra'.t P'hon>≤ nwnbe 1 -098-765-4321 tter38-7a. 12M f tat -7864000 1,09S-12-34567 1 -C -996-76S-1.734 IPRO can automatically identify and present an automated list of high interest calls that have occurred since the last query period. • Managing IPRO Use Within the Department - a Valuable Option: As with any well - developed and mature investigative tool, IPRO offers a host of internally -managed tracking tools which can be used by department management to monitor how efficiently IPRO is being used by department staff. This feature has proved valuable for larger administrations where internal operations monitoring or auditing is employed. Investigator Pro Highlights - Powerful, Investigator -Requested Tools ■ QuickFindTM puts the smartest, most requested analytics on inmates, phone numbers and calls at your fingertips. :'vizmix.Gtsae:usa'Y�z. ('i E:YKs' §er a'dGi<". ' b:eeiV'11�'c.r+t:'cta/Tf�'cR�YAAi ii5:ir'.i $Y/.!sbYbil"'.'F.-R `�Jo;a�° '�4'i74�"FU„9. .'St;i.5a'N.d"v.':•*Se 4dRf�' FSxT':3fa'PR,' t?_'-F.w:sv.'r. U:h�2+.e.,.0 . ±St?D'•!Y r :' ' "v�.F' I °s^.a'-.' •!e �p�^.,..?l!a'�a�di'?CA"!."!�5A'.:.sTX.°:s>AE"�Y4',^d4:xs.U'?araiarn"- U^eArkilffiri'`Ogii :ffi.42"I3k ' ` .. s. ' •, eigniE'iTi{++'f,'A"hw ?"'"X“ I. " SECURUS Technologies 71 faun 13j22/2tr15 4a4e s ;108) a High -Target Calls for Your Review presents the calls inmates most want to hide ideal for random listening requirements. CallPlayer ProTM's unique investigator -friendly screen features key information along with the ability to control the playback speed, skip over silent portions of the call and make notes. ® VoiceSearchTM finds and ranks any inmate's voice on all calls, placed with or without his PI\a. Investigators can also search on a called party's voice and identify the calls on which that voice appears. CallFinderTM puts call criteria at your fingertips to find the calls you need for your cases. ViyCallReviewTM lets you find, filter, manage and return to calls you've listened to. Suspicious CallFinderTM generates leads from suspicious call activity and lets you validate IPRO's results. NoteManagerTM lets you organize, view and report on notes across calls. ReportvV akerTM effortlessly runs reports to uncover patterns of telephone system use that may indicate illicit activities. IPRO flags and tracks high interest groups such as gangs, high profile inmates, institution drug dealers, escape risks, and mail -monitored inmates. Sample t a ractive \ si r�ns an mac' The Investigator Pro dillEiellinirrallE=NinglatWertraireW •a.r4nr- Tic r+4•tiitii e. .4 Skein .rt•4T CJ6• itt4n4-* 'w* "e Kx*l sten• ocatis4 uMr,.r 041at: t ..wa L►.t i3/44k;"4 tA'A-4!4* L94I AYr're-* !47:41 X731; cf' cck zry isas c'c r_o 2.:d a 7-a urrthsck bits '.a r®r.. 9 c a raraph iN 93‘1Y KIlI►MIy.•1 IPSO an lotG64M 1:1",..tb74411-0,44- LA O.41.F e3 YAM`1.t4 c w'4"MM 114411PLO. S.esett M3.'1:t1€kr.Ttr Paws'-Ctif-t:F1•'de3 I yiKt l..teor, l Ma/ l'J..4 l frvFr? N L141.1.‘,7 t:A:t4^'6! 13 !4&W.Ey4. to *att4;71N. r. irr•tDwraa.w »-tat4r;Gnr Laxcz,:41 v't cc(,p %:S10!1 '1p a •f' i'r•✓flfie t;l St Whh"i1 Cvfrrl2,4ll.1Nki•• s.ICI`•b§sc (k VodceS•earch u ,,t- .,.._ {_�.:T: w.;.•Q+ t:• cerer,wj dn're-�it-er rail eiC4 *i *4 calCVd:1141 Fti "Vet artHettl KG..:y'k't.1 :ant 2 rsI n, tzn manta 2 1. Search for *elk with the voice of: l az Vaaitai JACatteCtiS C≥ urns teatJJd : Igintacos ' 3 I3f The investigator Prof ..sPeo9d • ayse 2. Results Baid en th# vest. .tWtattilinapr'sff---”"--777-7 Its* tt>:*Wen + F,'a:rc4 33'S) recor4i tort. O<4:4411»g 5400.. tent 3 Apse to awn a Urn* EC! Vey/ !. &in Sekcttd to Ctnt SateCMted esz aEbtt 41 itf^1L:1 C a t l s utlrtp Wiser PIN £ 2S Weals Vista aFeishe Was ltrpsf c tl) 7 Other acts (7) ' !Watt. rain v4r _ i •i r -t r airs scant esttatt j 1 M flay Weft. c -se f — :ernustl MYR/ bac 1t) or 1711!L.A`* Ptx ow' •1t36,tp 1, ditairb$ t?rit bwr2 f)_11:1. tgot4z19 "s1r.q Ili 1vM%21_62.1t 121512t421.4-3.41 CoS0Iill 3 rata `;1O?d Irina 2'Yteo?20wCt 1t3S:IA 1.2..'3&"\%#+1:1:35:32 oCO3i2"1,3 =MI ;" l3 1kkan Ivo143 421:! M iroWtot421.2 AI CC4tSi2.43 t i O )7a`SKASr s5 ≥ f 2!i: 7?."1&2314 9M_ t A> 6010 1112 11<.'s7Cx!w 12.422 2tx --d 01 al -13 12,3 tWA3 R3 aid.sx (40,4.4) litttgit?-i 1e4+U34211 : t. 43'"1:•4 12. x4`1:.7 4 24' 44-55, to2001 8;t aciaure •r. Lantnt Pk' ifrat* F , 141,:ta tt 111 -tom- ! :03-146411W. T at, 3-14 Yi n i3d-45b�•: % * t watt: ai c:x-r'at" liay 2r. I %74N6- S l4'ca5"r1 ter •`t:k-”4 dst1 tY3k;?dr•"1•. 2't1.'1:4.tttl vT9 1121 111% Ca.e Powerful, easy -to -use voice search and reporting tools provide detailed, accurate, and actionable leads for finding calls where inmates were trying to hide their voices. IPRO's ability to automatically search through hundreds of thousands of calls ,in just 3. few seconds ensures significant manpower and money savings. A series of reports can be used to highlight and record even the most minute of call details. ,s. _. resse xSttEr..i.L3!3 ' .'a3a SF?' ^ss. C>a9, ts; 3'7. r -S !it1t.Clin itStrNvatIta°.!.•Ytg# raa!:.F;x:iT{"14? £aa'. 'x.E+»('aeSSraSV .rsir....75->;? :..la.t eStISC.lair_+_' .'141,6.0JCLxANOraraZingiTi3SieSaiiraot .,,,1 0is T •d a dfiw.a.n..eL-.:eNstbi atLeyflfissa.'4E:.wr-f 71'A:rir'ay.sa SECURUS Technologies 72 The system shall provide an integrated capability to monitor, record, store Lind retrieve inmate phone co versations on a real-time basis and retrieve cnversatinsa All call recrdings must be stored on-line for a inimum i f the ;frvi us thirty-six (36) months. Recrdinrs shall be in a standard file format with playback on a non- prprietary player. At conclusion of the c }ntract, the successful firm shall archive fr County access, the previous thirty-six (36) months of recordings. SECURUS HAS RE DD UNDE1 TAN .S AN t /ILL C•M LV A call recordings w ifi be stored onmhhn ? fr the pr vo us 36 months. Securus° recording and monitoring system is fully integrated with our Secure Call Platform (SCP), and provides secure recordings of inmate telephone conversations. It can be configured to accommodate the recording requirements for correctional facilities of any size. The Securus Secure Call Platform (SCP) has an integrated recording and monitoring system. The automated system is designed to be a cost-effective solution for all correctional facilities of any size. Multiple levels of security provide that only authorized personnel can access and monitor the inmate recordings. Authorized personnel can listen to live or archived recordings via multi -media PC interfaces connected over local area networks (LANs). Securus will provide access to stored recordings online for the contractually - required length of time. Call Monitoring The SCP Live aaplication allows for real-time monitoring of calls in progress via a multi- media PC workstation. Facility personnel (with appropriate privileges) can monitor live calls by highlighting the call in progress and clicking on the speaker icon. This process is undetectable by the inmate or the called party and does not disrupt the recording process. Concise descriptions of activity appear for each phone in use. For example, the system shows the specific telephone location, inmate PIN, the destination number dialed, city and state of the destination, and start time and duration of each call. SCP also diplays any restrictions such as "watched" or "private," and the status of the call, such as "in progress," "calling destination," or "getting acceptance." SCP can also automatically eliminate all monitoring or recording of special calls, such as calls to legal counsel, by designating the number as a "private" number. SCP prevents all unauthorized attempts to listen to private calls the user interface will not display the speaker icon to play private calls. The call record also lists the call as "private" on the user interface. Call nitor n :11 Silent When monitoring occurs, the system incorporates analog suppression/amplification hardware that allows monitoring of calls without inmate or called party detection. There is ' W:s.'v.7. ;,V#V.W45N€.4�'°...+�N:c:7'9i.91.a 3�`.aicY?illYktarazo kt" „'.++ ..:+ aSC�i ''k2'L' +Ar"B!nT r.-rt ry a:-.SIPLISit.nNf737.5Fx' Hz'Jb?'a13.sfiVFWarifi3stl'A1PiteaMMAYOA%Y.:PINM...figA t:tiri+pb,YR.° lfarla3L',iMZIQrya S? ni_'.°'CIP°.:7a2`.trakiYSAZSSOVV., SECURUS Technologies 73 absolutely no noise, volume loss, or other indication of monitoring to assure complete investigator anonymity. Call Recording The integrated SCP recording application works independently, so there is never a need for integration of a third -party manufacturer's product. This allows the facility to deal with a single vendor if any issues arise. SCP writes all recorded calls to a Network Attached Storage array (NAS) in our primary Data Center. Each NAS array is also replicated to the secondary Data Center for redundancy and failover. All recordings created on the platform reside in at least two of our Data Centers. Recordings are stored on-line for immediate access for 12 months. The SCP can also burn the information to CD or DVD for additional back up, if necessary. The SCP can record all calls simultaneously and allows personnel to listen to pre-recorded calls while active calls continue to be recorded. The system records the entire conversation from call acceptance to termination. Remote Access to Recording and Monitoring With integrated recording and monitoring applications, other agencies, such as the local police departments, can also access these functions. Any authorized user with an approved user name and password can easily, and remotely, access recording and monitoring of inmate calls from any computer or device with access to the Internet. Securus has tested and certified the playback of calls and live monitoring on: Operating Systems/Devices o lOS o Android OS o OS X o Windows Browsers o Internet Explorer o Firefox o Chrome 1auxi:e anem rav'. :iri¢F12.' `rfNS7°:F$"maccesuemssentwmomsaZ..fiYA: "..attMGM$1.tlft{K7'.ik"5grsPa" >^�Fi' RemanzmS!'b 7LriTs.GficaLSksN.+R: "'�'CiI's3,'?.4S' ` twvsmow8?Y7$uuF1P1Rma52+4 eo iii' :7rotaezazi tCeu=RiSC;.LR$YAx92',SBoarti owit'Lv'..'Y,ii''ctD�twa`i'ifi, - i" auto ttgi SECURUS Technologies 74 g} Provide correct and accurate call details and management reports for all calls placed from the inmate phones. Reports shall include as a minimum, origination number, destination number, type of call (local, intralata, interlata/intrastate, or interstate), number of minutes of call, reason for disconnect and total call charges. Report must be available on -site. SECURUS HAS REA ,UNDERSTANDS, WILL C: IPLY. The Securus Secure Call Platform (SCP) has a dedicated report writer that provides investigative information based on the call detail records. This sophisticated reporting tool provides a reporting interface into all calling activities. Reports can be generated online and exported in: • Excel CSV (Comma Separated Values) NI Adobe PDF format Users can search and analyze call details on all calls placed from each inmate telephone through SCP. These details include date, time, duration, telephone number, origination, destination, inmate ID, termination reason, and more. SCP retains call details on all call attempts. Users can customize the standard reports by varying search criteria, such as date range, facility, or call length. SCP provides standard reports with parameter fields that allow the user to define the information content of each report based on the following criteria options: Per phone, per location, and per offender Destination number (partial or full number entry) Date and time range Call frequency Call type (completed, incomplete, blocked) ■ Number restriction and/or status assignment Personal allowed number cross-referencing Graphical display of call fluctuation Broad search with no data entry Suspected fraudulent call activity Offender name Offender PIN (if used) and/or account number Prepaid calling card number Destination zone (local, interLATA, interstate, intraLATA, international) FeatahAILIMIMPU1£litter'.&el5: rai-sd 1 3&'-NTM.3 72..:u'•N"Iltsja?Par i.`bki!F '<S"� '+?v 1 atiantoit°aettriV9XwErse.. ntleM' NiC:AStr `.' u3VIInDZOV.A?TiY4kx'EWS7kraMae,n"ri m.lS?tiV.'Y_ er SECURUS Technologies 75 The Investigative Reports section compiles data and opens the information in a report format, on the workstation monitor. Investigative Reports provides multiple functions for call playback and copying call recordings to remote media. Authorized personnel can use this unique application to generate a report even when only a little information is available. A full set of reports that administrative users need daily, as well as a full set of investigative reports, makes Securus' Standard Reports generator anything but standard. h) The system shall be capable of producing detailed and summary reports which reveal inmate telephone activity, such as telephone numbers called by more than one inmate. SECURUS HAS READ, UNDERSTANDS, ANDWILL COMPLY. The Securus Secure Call Platform (SCP) has a dedicated report writer that provides investigative information based on the call detail records. This sophisticated reporting tool provides a reporting interface into all calling activities. Reports can be generated online and exported in: Ei Microsoft O Excel CSV (Comma Separated Values) ,tT Adobe® PDF format Users can search and analyze call details on all calls placed from each inmate telephone through SCP. These details include date, time, duration, telephone number, origination, destination, inmate ID, termination reason, and more. SCP retains call details on all call attempts. Users can customize the standard reports by varying search criteria, such as date range, facility, or call length. SCP provides standard reports with parameter fields that allow the user to define the information content of each report based on the following criteria options: Per phone, per location, and per offender • Destination number (partial or full number entry) Date and time range Call frequency Call type (completed, incomplete, blocked) Number restriction and/or status assignment Personal allowed number cross-referencing Graphical display of call fluctuation Broad search with no data entry Suspected fraudulent call activity Offender name .:7Sa;J;e R' ky,5'.2 a x'.•e'3c'+rnk atzy.. "P.myrTIeYii ii'.mvaraax ora^i6mvis AFi ! sseera�.4.r.mtootwozotarmaii"vL`'X:IkirJN. iwartors.'LusXS/4"F.wcoiu'!!Eb"r' d8. resz7.'r A`71 zttamYm1I r5"Y,dt/dllRtRt?irA ,'avoisros natrkuoirea vkin.7:.+ztaw75NY,i39. '�u ..t,.lntna matA p,.4 iF inut'#(n4":3trunikYosnaz' + SECURUS Technologies 76 Offender PIN (if used) and/or account number Prepaid calling card number Destination zone (local, interLATA, interstate, intraLATA, international) The Investigative Reports section compiles data and opens the information in a report format, on the workstation monitor. Investigative Reports provides multiple functions for call playback and copying call recordings to remote media. Authorized personnel can use this unique application to generate a report even when only a little information is available. Below is an example of some of the reports that can be generated through the facility portal: • Calling Activity Report - Provides details on the number and type of calls made from a telephone number at the facility(s) Call Type Summary R -port - Provides details on the number and type of calls made from a specific telephone number at the facility(s), broken down by local, intraLATA, interLATA, and interstate Daily Call Volume Snapshtt - Shows a daily snapshot of calls and minutes compared to the daily average • Monthly Call Frequency Chart - Details the most frequently called numbers from the facility Preliminary Mtn nthly Revenue Report - Details all calls, minutes, and revenue for a specific date range Preliminary Daily Revenue Report - Details all calls, minutes, and revenue for a specific date ® Investigation Tool - Allows for tracking of a specific dialed number from any of the approximately 2,200 facilities serviced by Securus i) Call detail Records -- call records and recordings shall be stored on-line at a minimum of the previous thirty-six (36) months. Alternate proposals of archive storage are not acceptable. SECURUS HAS REAY� , UN: rERSTNDS, AND WILL CSCMPLY. Securus will continue to provide longer storage of call records and recordings beyond the minimum requested by Weld County. Weld County will have 36 months of call records and recordings stored on-line with Securus. iigscymsama.EEriaCtTcssa^.m.usam aac.8ldoL:>_kJ!nHairornimnots,.'4:"??t':E %47,"...x-t.4,!;`F`FPaz'l ^ri -rart iin Lev!Satays?awLa? tires „i. 1. ezeii'% iP;bmmcitATAT1;�12a"5S;.R"-iYwaci :rPtiA:s`+. ?i fi 'gm'"«F.`.<inuo.° f:i ?S.'2L°Lwar :%4S`s.fi"Lr21,1...-gym SECURUS Technologies 77 J) The system shall be capable of allowing secure inter -agency access to recordings with the ability for the County to limit and track agency access. SECURUS HAS READ, UNDERSTANDS, AND WILL COMPLY. Securus' SCD provides an advanced multi -level password scheme specifically designed to provide facility administrators with the ability to assign their own unique levels of access to individuals who will use different features of the SCP. The facility administrator will be capable of allowing secure inter -agency access to recordings with the ability to limit and track agency access. Also, there are view and change options for each module depending on the need of the user. Security Templates User Profile settings can be configured within SCP. The Administrator Role is normally assigned to one or two people within an agency. This helps control who can or cannot create new users, expand users capabilities, change agency phone policy (phone schedules), and add, change, or delete security templates. The following pages provide a brief description of the user profile settings within SCP. This document is intended to serve as a guide only and is not intended to define any particular roles within the Weld County operations. Create Secure Platf�i New Secur1t Facility Routing Number: 99001 SVSTV4 IN:T rt r"it H r'+i?1% ttFW KJFn"it t•—•'.•,SOnu 5 Stares Demo SO al Create Nev;Template Fn. L. Ilia! Twr,1iq..,AT!_ System I Monitor f ficports CONTROLLED AREA CAN VIEW CAN CHANGE A> 1i'�ir Security, .tmcil it . t1*.. Use w'•i iag:.ertient. Creating new roles customizes the capabilities assigned to specific users within the organization. In the following pages, we provide an example with a list of activities, as well as a brief description of each capability. 42s s>wApJ %.ww.o JRwXXNYi.'@/oa'+Cr.'l:r.?Yd7Amxisw,Novx nrs !A.WTok'h:.5iiLl.G'-.iFSi?voAzo is4 ifezgt4.kt:fa't!"dilltriw.evt.eawizeni .erz.2 . t' vaire'ariz'altMLRLLwtrtr— i ieeo8w rs'rrhraot, tf?rf?T.o9:twnAa ge age.saa%I.:aw;r 'P.'ASzSI wioegtav*+`3ri a `:CAtngpoateaceeNie i%t9NSECR p ;.tieR SECURUS Technologies 78 Return to Template List n ?Admin - Recording Logs Admin Security Templates Admin - User Management •Covert. Alerts Vier /Edit All Covert Alert 'Covert Alerts - View/Edit Own Covert Alert M4Monitor - Forward Call Monitor - Listen to Live Calls and Recordings Monitor - Terminate Call Monitor gMonitor - Terminate Monitored Calls :Monitor - View Live Calls Report - Blocked Call Detail Report - Call Detail tReport - Call Detail (All Access) tReport - Call Frequency Report - Covert Alert Report ;Report - Covert Alert Report (All Access) Report - Hourly Usage 'Repot - Informant Line Call CDR Report Report - PAN Frequency (All Access) Report - PAN Frequency Detail (All Access) System - Call Forward List Administration System - Call Party Accounts System - Call Schedules System - Global Lists (System - Global Lists (All Access) System - Informant Line Call Global List System - Phone Config Systerr - Phone Group Config [S-ystem - Site Config 'System - Velocity Restricticns This is a list of the capabilities allowed within the Administrator Role. The preceding list also shows all the configurable items for a security template. On the following pages, each item is given a summary description. Adman v R cording L + gs This security setting allows users with full Administrator rights to access, search, and view the Recording Logs for a specific user or view summary details of the activities performed by each user login account. Admin m Security eplates Site administrators use Security Templates to create new user security profiles. They can view, read, and modify current security templates to control a user's access to specific featuresand functions within the SCP user interface. Please note that users and administrators cannot modify profile templates that come standard with the system. Admen = Us a nagement The User Management security setting allows authorized users to manage other users. This includes assigning new profiles on the SCP user interface, updating or deactivating IMcSai' k'._.s�" u'.' "-'JF+ .za,!+7.Q ,`,!Y AISIWZ ARrahr 'O.lOi:: .&4YaVMMIrKENI.t.slV rokx" ^1' .,' Mtfi:uW2!"rgadaii'rAUis+lkRtP '.23+fT: btts�w3warrIT-a-.-_ee . '_�RAVev.?ism °'R'd,". acti *xctrq ""C MP223Mrdiitsazz '3�R2 tteSSb!; rarZ{Ms TGIF$mmgva&aramatasu /, '.7,emorsear'Avr'donypaos+ SECURUS Technologies 79 users who no longer have access to the system, resetting passwords, and creating and modifying user accounts, including the sites a user can access at the customer level. Covert Alerts - View/Edit All Covert Alert The Covert Alerts View/Edit All Covert Alert security setting allows authorized users to view, edit, and modify any covert alert set in the system, and can override an existing covert alert created by another user. Covert Alerts o View/Edit Own Covert Alert The Covert Alerts View/Edit Own Covert Alert security setting allows authorized users to view, edit, and modify a covert alert if one does not yet exist and only if the user initially created the covert alert. Monitor - Forward Call This security setting allows authorized users with monitoring capabilities to forward a monitored call to another user who may be investigating the inmate or the content of the call. Monitor - Listen to Live Calls and Recordings This security setting allows site administrators, investigators, and authorized personnel to monitor live calls in progress. Monitor - Terminate Call Monitor This security setting allows authorized users with monitoring capabilities to remotely terminate a call in progress. Monitor - Terminate Monitored Calls This security setting allows authorized users with monitoring capability to terminate a call in progress. Monitor - View Live Calls This security setting allows select users the ability to view only the list of live calls currently in progress for a site. Report - Blocked Call Detail The Blocked Call Detail security setting allows authorized users to have access to the blocked call detail report showing a listing by chosen criteria of all calls blocked for any reason. .,,P27Anta+xY itzfusnitor�1;wM...:12;Xes.oil' It41,M,Y4WhitZ7in5"aYklirgI'3£. (@,ree.O ?XSTOIYft 3' E"rt rk1rI'N.7Y M0YMOSyi..YilY.k alli+tiaatraRai rei 5fF9d6fR.A?: •4140:ttarelloWxiYWILWRA S97211,204Welalift.":MISirRWAlYSMSYMOW,M'3485s a'AM3frafiT:'ltiO IE SX,@9-i Vor4V kOVIsi7v &WS-XF,Rs ..'R3ra;aPi-IE 64F1 ISPOFiD SECURUS Technologies 80 Report - Call Detail The Call Detail security setting allows select users access to the general view of a call detail report based on provided user criteria. A user granted access to this feature may not be able to view or access recording logs, listen to pre-recorded conversations or copy call recordings to a folder or download and burn calls to CD media Report - Call Detail (All Access) The Call Detail (All Access) security setting expands user capabilities beyond being able to query a CDR for the user -specified criteria. This setting allows authorized users full access to all elements of a call detail report including listening to associated call recordings, access to recording logs, copying and downloading calls to folders, and downloading call recordings to WAV files for burning to CD media. Report - Call Frequency The Call Frequency security setting provides authorized users access to a specified CDR report that can pull phone numbers meeting or exceeding a specified count. (Any phone number dialed more than two or three times or X number of times) Report - Covert Alert Report The Covert Alert security setting shows numbers connected to a covert alert. Report - Covert Alert Report (All Access) The Covert Alert (All Access) security setting show the numbers connected to a covert alert. It also provides the ability to listen to recordings within a call that was subject to a covert alert, access to the recording logs, copying and downloading calls to folders, and downloading call recordings to WAV files for burning to CD media. Report - Hourly Usage The Hourly Usage security setting allows authorized users to view a graphical display of phone usage. It also allows site administrators to verify their settings for calling times. Informant Line Call CDR Report This security setting allows authorized users to set up and configure the Informant Line, run, view and access all elements of the Informant Line Call Detail report including the list of calls by inmates to the Informant Line. Report - PAN Frequency (All Access) This security setting allows authorized users to run, view and have full access to a report listing the number of unique PINs/Inmates that have the same phone number on their PAN list. aipxs+ej.5at ;, xr" ar mmawar,wavxrliunTaBavvi syss i ilcme:-, e .in c.:rr• i:s Trear'ar a ar- :zattin ceawisLArnfOWs+r: m raYvaocl StsCCUBEW srar atatgaanith a au n SECURUS Technologies 81 e Report - PAN Frequency etas (All Access) This security setting allows authorized users to run view and have full access to a report that produces a detailed list of inmates that share a number on their PAN list. System - Call Forward List Administration This security setting allows the user to create a list of individuals on his/her "Forward to Number;" this list appears when a user who is actively monitoring calls needs to forward a call for live monitoring. Call Forward List Administration This security setting allows authorized users to create a list of individuals on his/her "Forward to Number" list. This list appears when the user who is actively monitoring calls needs to forward a call for live monitoring. System - Call Party Accounts The Call Party Accounts (also known as Custody Accounts) security setting allows authorized users to manage custody accounts. This includes adding, modifying, and activating/deactivating a user's phone account, or suspending a user's phone access. System - Call Schedules This security setting allows authorized users to set up call schedules for a customer, a site, group of phones, or a single phone. These schedules automatically turn phones on and off per the prescribed schedule. System - Global Lists This security setting allows authorized users to view numbers on the global allow/block/watch list. Rules created under this section are applied site -wide unless created at the customer level; then it is applied to all sites under that customer. System - Global Lists (All Access) This security setting allows authorized users to view, edit, deactivate, or modify numbers on the global allow/block/watch list. Rules created under this section are applied site -wide, unless created at the customer level; then it is applied to all sites under that customer. Informant Line Call Global List This security setting allows authorized users to access, search, and view the Informant Line CDR on the Call Detail Report, and to search and view the summary of an Informant Line call from the Call Frequency Report. Ta M1"d7!?I➢1NN : t`d i�.tt7it 6'iP,? ;S'A'9.f '+Y2 "ffi C'i 32iH1£i!Ufa'E`7k�'i°cti:ShS.!YuU15`.igC:4YEi691T9�l"".423c�"' `k?tWIYR' S1:t'f:FteironlI K.4MIMATA .. @i7EMVP RT & ") URA IV ?.. SECURUS Technologies 82 System - Phone Config This security setting allows authorized users to assign a phone to a Phone Group. Users may also assign special or unique call schedules or other parameters like Covert Alert. For example, a phone in the infirmary may be assigned to the phone group labeled "Medical." System - Phone Group Config This security setting allows authorized users to specify the phones in a facility assigned to "groups." These groups may have unique call schedules or other parameters. For example, phones labeled as "Medical Group" are the phones in the infirmary. Those phones are set to allow calls only from 3:00 PM to 6:00 PM, although the other phones at the site allow calls from 8:00 AM to 10:00 PM. Booking phones may be set to allow calls 24x7. System - Site Config This security setting allows authorized users to assign basic rules to a site. Some rules include maximum call duration, 3 -way settings, or the call schedule under the customer profile. Velocity Restrictions This security setting allows authorized users read/write permission to the Velocity Restriction feature. A user with access to this feature can create new restriction policies or modify existing policies. Note 1: Note 2: By default, a user assigned to "Can Change" privilege must also be granted "Can View" privilege. Users cannot monitor, forward, or terminate Informant Line Calls because they are not displayed on the Live Monitoring Screen. Tracking Users SCP's audit and tracking feature logs all users' specific activities for investigative purposes. This feature creates an activity log that can be accessed by specified site administrators only or by site personnel with authorized security credentials. The system tracks users' activities to ensure that you have complete control and audit of your system. The following activities are tracked and logged to ensure that system usage integrity is maintained at all times: When users log in to the system How long users stay in the system Which recordings were monitored or played by a specific user What the user did with a recording in addition, changes to custody accounts, PANs, global list entries, security templates, etc., are also comprehensively tracked and logged for each event. : �i1�'Jinn"%Y"is+ill2!¢''%ild9'L�,:aa."/? '63"� s,'f:t .: io r:v^+.'i:`2;iS+a."nceeia£'.�Sda�E. :av:msi tt ,u:stiBoltaixtnnsivawavtiia :lt ercas9SL'N7$+ ivric`/sWS;;.pis£"fl at,.?,rri. ,iii1W isM ?d ? rat!IIFtd'NPN5MINf, w5Y "a ..:, ea+.S? easitf!.'¢tioNitnafit LavalMitt "8tti81.. 'kf."f£+'. i.65iS-'t,a'ff : SECURUS Technologies 83 L. Investigative Features Investigative programs and features are very important to the County. The County currently uses a "State of the Art" technologically advanced Investigation system which has been very successful for the County. Once a contract is awarded as part of the RFP, the successful firm must agree to provide and maintain a "State of the Art" Biometric Voice Identification Technology and Investigation System which includes Continuous Biometric Voice Identification. SECURtiS HAS READ, UNDERSTANDS, AND SILL C MPLY. Securus will continue to provide at no cost to Weld County our state-of-the-art Investigative Tools, which include: SCP IPRO Threads ICER And the new addition: ss Location Based Services (LBS) The proposed system must be able to provide the same high level of performance as our current system at no cost to the County, increases to rates, fees and/or surcharges. SECURUS HAS READ, UNDERSTANj S, AND WILL COMPLY. As your current ITS provider, all Securus' proposed systems and technologies will continue to provide the same high level of performance, at no cost to the County, increases to rates, fees and/or surcharges. 1. The system shall include at a minimum the following features and functionalities: a) Vendor's investigation software must be exclusively owned by the proposer and not use a contractor or vendor. This is to ensure quality and ongoing commitment of development as technology progresses. SECURUS HAS READ, U DERSmt�A e i 1 V� DS, AND r ti L COMPLY. The Securus' investigative tools suite that comprises THREADS, LBS, ICER and IPRO is a proprietary solution, and does not require the use of a contractor or third party vendor. This ensures the quality and ongoing commitment of development as technology progresses. The Securus product offering is like no other in the industry. Through our robust platforms, we offer more products and investigative applications than any of our competitors. ;f%iAI [ Yl °, a rtAliba.'d.7f2�i.' a[Y Lii3iiAtai2l`Y.b'1A T `dar?tPleg: l"JSinard:'. dXAn& IVOMtu'lLTIl tint igiRez G'' 2'.'SldV.'F hi47itliSi i ii(8if e2405d2J4-4-M.Y4 .63 7A SIArtd *Alane.. 'd3lfkKCi"3Y.nZatr `:sa%74C RgiitiM A s itaYMNFWVIi IB».3'+"+ "as:n.W.tT9tH+.`xti:iai•S eeDreWa:tdCkd9.LxdE?tiraiita SECURUS Technologies 84 Securus owns the investigative software, from THREADS to LBS to IPRO to ICER. In 2009, Securus made a strategic move. Understanding how advanced technologies could radically change the civil and criminal justice industries, Securus executed a plan to leverage our technical expertise and expand our portfolio with complementary products and services that go beyond communications. Today, we are the fastest growing provider in the industry because we offer compelling products and services. We continue to expand our reach while remaining focused on the civil and criminal justice industry. Securus has spent more than $585 million in the past five years to acquire the newest technologies that modernize the corrections environment and improve public safety. These are just some of the technologies acquired since 2012: Primonics, Inc. was acquired by Securus March 16, 2012. Primonics, Inc. was founded in 1996 by John McAllister, providing video visitation services to North American clients through a sophisticated centralized packet -based network. a Direct Hits Systems, Inc. was acquired by Securus June 30, 2012. DirectHit Systems, Inc. was founded in 2005 in Melbourne, Florida and provides sophisticated investigative data analysis tools for law enforcement and corrections clients in North America through proprietary software algorithms. They have high profile clients at the Federal, State, County, and Local levels. Securus acquired Archonix Systems, LLC, in November 2013. Archonix is the leading provider of jail management systems, emergency dispatch, court monitoring, and business intelligence software for the corrections, law enforcement, government services, and emergency management sectors. Archonix simplifies and makes operating correctional facilities from 50 to 3,000 beds more efficient. Securus and Archonix had successfully partnered in meeting the needs of many facilities for more than four years before the merger. Securus acquired Satellite Tracking of People (STOP), the nation's leading provider of GPS-based offender monitoring and tracking devices, in 2013. STOP's proprietary technology and monitoring services facilitate all levels of offender tracking programs from pre-trial to conditional release and parole. Securus acquired Telerus an eight -year partner in providing inmate communications services in March 2014. Telerus developed the Automated Information Services (AIS) system that Securus has installed and manages in many facilities. AIS is an interactive voice response (lVR) system used to answer routine questions from inmates and friends and family members freeing corrections staff to focus on higher priorities. Securus acquired JLG Technologies on June 11, 2014. JLG Technologies is the leading supplier of continuous voice biometric analysis and investigative tools to the corrections and law enforcement sectors. Included in the acquisition are JLG 4+xuTIMEI7 TFila??Rra4.KS8iiIVVI YVE literrMiffi $?xf, 1:?ag,,V.r.afat:gratC.'eacttisgarteliaY lief &fez iV. : tir6Vi292mA StatR'GE rara37r 1 R81n-:s alvia A.it- . 4oiviarPL3Mtry'9'F.3. $.4: c'a^:avIWIlrantstfie5wnsmst tommism3 rgiwyo' p.455'_ylt+xrsTra GT..V,yran ^77.Satvgri 2t Rxprtm- • SECURUS Technologies 85 affiliates Voice Analytics, LLC and JLG ICER Technologies, LLC. JLG's sophisticated software not only identifies the presence of unauthorized users on a particular call but goes on to identify the user. Securus acquired exclusive rights to Vanu Cellular Suppression technology and CellBlox in 2014 and 2015, respectively. In 2016, Securus also acquired the exclusive rights to Harris Corporation's Cell DefenderTM technology. All together, these acquisitons and technologies form the foundation of the Securus Wireless Containment Solutions (WCS) suite of services that are used to detect and control the illegal use of contraband cell phone and mobile devices in correctional facilities. Securus acquired Cara Clinicals on July 31, 2015. Cara Clinicals is the creator of the only Electronic Medical Records (EMR) software platform specifically designed for use in the corrections environment. Cara Clinical's software integrates tightly with jail management software from Securus and other providers to help facilities meet inmate electronic medical record mandates. Securus acquired jpay on July 31, 2015.pay is the market -leading technology company that introduced electronic payments, email and a host of entertainment and educational -related applications to the corrections market.jpay operates in more than 33 state prison systems. Securus acquired Guarded Exchange on October 30, 2015. Since 2009, Guarded Exchange has focused on investigative tools and strategies that aid Missouri Department of Corrections in the gathering of intelligence, based on the interaction of the offenders with friends and associates. Guarded Exchange has developed over 70 proprietary software and hardware tools for the corrections industry. The products include iCons and an investigations module with Actionable Intelligence Potential (AIP)TM predictive analysis. b) The investigation software must bt� completely integrated with the calling platform and not require the export and import of inmate call records, inmate account information, or called party billing name and address information related to the County. SECURUS HAS READ, UNDERSTANDS, N WILL COMPLY. Our proposed technologies LBS, Threads, IPRO and ICER are proprietary platforms completely integrated with our Secure Call Platform (SCP) and do not require the export and import of inmate call records, inmate account information, or called party billing name and address information related to the County. WNW in >kf?f. .Y{f'attra x"% 'F!a42 fareIV ^.i[7MIMMX01AlY.` '' . ,u sS22!'.#'A lierarSSE"YIFerATOM 'f: irdelfztiLi3X}!i - SECURUS Technologies M77rckC-'anti XH4'WAoFXFS' X2.K'.Xa..filhRG,f tPladgf herd ?1YtWiEY'+G.YaW'ifEN ".waK'iMa'.10% erliteNIME'Rl. N Of 4 86 SECU elf i� c) Biometric voice identification technology to enroll, validate, monitor, and continuously identify all inmates speaking on the phone. Ability to conduct voice searches on all called parties throughout the entire platform. US HAS L'' EAD, UNDERSTANDS, AND WILL COMPLY. Securus' voice biometric identification capabilities in Investigator Pro (IPRO), together with our Inmate Intercommunications Evaluation & Reporting (ICER) capabilities, provide Weld County with state-of-the-art biometric voice identification technology to enroll, validate, monitor, and continuously identify all inmates speaking on the phone. Our solution provides the ability to conduct voice searches on all called parties throughout the entire platform. The voice biometric identification capabilities in Investigator Pro (IPRO), together with our Inmate Intercommunications Evaluation & Reporting (10ER) capabilities, will give the Weld County a well -integrated and focused tool to uncover and identify inmate attempts to hide their identities or to communicate with other inmates either inside a facility or in other facilities across the country. The Investigator Pro has a firmly established and solid technology foundation. The structure, algorithms, and operational capabilities of the software were in part developed through a $50M support grant to a major technical school by the Department of Defense, with sole licensing of that technology to jLG Technologies. jLG Technologies adapted the core voice identification technology for the Corrections market. IPRO is fully integrated into Securus' Secure Calling Platform (SCP) and does not require any 3rd party software. The following overview of features is included here to describe the capabilities of IPRO and how they benefit investigators. Far More than just a Voice Biometric Technology: Investigator Pro is not just a voice biometric tool, its a thoroughly laid out set of comprehensive investigative tools that give investigators insight into what is really going on during calls. It provides actionable leads using our patented capability of identifying each inmate's voice by name. A Welt -Established and Accepted Product Country -Wide: IPRO has a 10 -year track record of providing pinpoint voice accuracy capability country -wide in 243 state, county, and local correctional agencies. Continuous Call Monitoring - No Gaps at Any Point in Coverage: 100% coverage of not only each and every call, but also 100% coverage of every second of every call for both the inmate and the called party, without gaps in the conversation and without tipping off the inmate or called party. Automated Voice Scoring Provides Both Speed and Accuracy in Investigations: Accurate call scoring of each inmate's voice on the call for identification of all inmates on all calls by name, whether or not the inmate initiated the call. 1PRO's 'e'Tf t."Matra'b.''PAPPI31RINYECk' ittaiafterde•',� .x'ads!d"r:YV`.''s' ZRYiiteacctillf4.7P:7NVI . t3iL4�c . .Watr`.iatra.7/2.S:nftwri `hYi'd.•9.i:11Mt.3dMO—F •� ,... ErH15 aSIRM.Pift" -t .WniNt"frAt lARi42trei taizta L'Ak'.$iL'.'SED .S.MIR3F., Itctitati 132f[lSr"'"dF1'PeLT I .` IVMPiifti._ L\_si%n.si':eatf.r: XIPRIDIAIN SECURUS Technologies 87 scoring shows investigators the probability of an inmate's voice is the voice heard on a call, e.g. 85%, 95%, 100%, to assist investigators in determining the priority of calls to listen to. ra Automated Identification of Each and Every Call Where an Inmate's or Called Party's Voice Appears: Ability for investigators to submit a sample of an inmate's voice into the entire call database to find every call on which the inmate's voice appears, whether or not he initiated the call. Investigators can also search on a called party's voice and identify the calls on which that voice appears. This feature enables the investigator to search for calls to released inmates. A full Screen Call Player that Pictorially Displays Details of Every Call Along with Live Action Buttons: Investigators can view every second of every call from start to finish with the ability to scan and replay call segments, separate, graphically view, and independently listen to either/both the inmate side and called party side without the need for additional switching and listening equipment. They can vary call replay speed, visually pinpoint, identify, and play 3 -way calls, and easily make notes related to each call or call segment. If there is a need to forward an entire call or call segment, there is no need to burn to CD as IPRO enables capturing and forwarding calls and call segments via secure email, saving considerable time and handling. Automated Location, Isolation, and Forwarding of 3 -Way Call Segments Saves a Lot of Repeat Listening Time: Using the CallPlayer as described above, the call path will automatically identify each 3 -way call attempt and/or conversation without the investigator having to review the entire conversation, even if tnere are multiple 3 - ways on the same call. The 3 -way segment(s) can be isolated, sped up/slowed down, replayed, copied, and forwarded via secure email without having to burn to CD. A Lot of Time Saved by IPRO's Automated, Yet -Flexible Reporting Capabilities: Investigation time will be significantly reduced by taking advantage of the system's automated reporting capabilities or by submitting an ad hoc query to find each occurrence of an inmate's or called party's voice at any time on any calls. omen x gumwsiams rmeiop za+beaaorrrspme^i. m tisf n im ask szswasrm numrac movesz ntrax, tzwt v=tt+sr,zontaaaxiv zan SECUFUS Technologies 88 4 k 1[m4?^.2Wraf+',S'cYd.VPd.'YaZM4iY.lC?Yrtsss"xlAMlfStliVACWARMariir"lib�9??'eieR c AIMA_7±i'§tt'aM" Y.�MM".'dC:.GiSEINid1T Q uac k 9- ne Begin Here .411 C7retpsi .t.aA1t 401* O T rsxs For your review: Notes sent to you,. Show only cats that aae Play. 4.0 1554a46, M;ke f-ot n (rr e an) 0t;" V201-6 13.13 ? Forwarded High Target Calls for Review Tame pezad railicilif2ffsr2016 O1I Hook ID of barna I. 1. 1:141t.'2016 0,;4. €t C,.;.5 0702363 its 235016 f.2/CU. 12016 31.23:.11 IM,551 CI ' Fa 29.9 12014i21 116 MErfar5 W6543 gra 2.4,,6!f 112g410016 l:Tj: is i ft34t.20h'S 12-.23:45 C'F 4-:} Case Assigned Q nna* t.name JIG Tcchnolocies. u e- w&c 40:rtmy C4ef sardie4 S'K* 't So% e Dismissed Cti7linciacieT, nice Li Action IF Ale, a Needs Further Review This call needs further tSit qd; Active inflates onty Phone mirn:tAr Jac* 04ms C) ti Setet!'t Ted McKay r:..?`?G Jim gray& 1498-121-A567 Jack Mass 1 -Ss -78i234 17SµaY'' t a`Y�ii-e Tech 3. qq C_1 r 17,11 tex-steD staiion ;pine K ad9 05 K Bldg tOS. K Haig aft aldg #5 IPRO can automatically identify and present an automated list a ;period. igh interest calls that have occurred since the last query Managing IPRO Use Within the Department - a Valuable Option: As with any well - developed and mature investigative tool, IPRO offers a host of internally -managed tracking tools which can be used by department management to monitor how efficiently IPRO is being used by department staff, This feature has proved valuable for larger administrations where internal operations monitoring or auditing is employed. Investigator Pro Highlights - Powerful, Investigator -Requested Tools QuickFindTM puts the smartest, most requested analytics on inmates, phone numbers and calls at your fingertips. High -Target Calls for Your Review presents the calls inmates most want to hide ideal for random listening requirements. CallPlayer ProTM's unique investigator -friendly screen features key information along with the ability to control the playback speed, skip over silent portions of the call and make notes. VoiceSearchTM finds and ranks any inmate's voice on all calls, placed with or without his PIN. Investigators can also search on a called party's voice and identify the calls on which that voice appears. CallFinderTM puts call criteria at your fingertips to find the calls you need for your cases. tareMetrntiCM[8%76WaWinalii d`LTStC-!!'rt. 4JiM17IGV3 rdt3.MAW.ti, !? 3'tii!=T'474Vr.-7.-r..IIFV.Cr'vas.Asa+. .xaPDIIt d'•ar:gt PtVeFt +NUI'f8^°'. CS6!+e1"!55WeE""..v 4,'r7'-v's`Y' w s'S';Ms..3iwMJCtZtd_'saezn/'g#".0 .vf°. <fs°'$.E3?t?;hvtr f.'Te,rrs%;c?,f.q '. SECURUS Technologies 89 \lyCallReviewTM lets you find, filter, manage and return to calls you've listened to. Suspicious CallFinderTM generates leads from suspicious call activity and lets you validate IPRO's matches. NoteManagerTM lets you organize, view and report on notes across calls. ReportMakerTM effortlessly runs reports to uncover patterns of telephone system use that may indicate illicit activities. IPRO flags and tracks high interest groups such as gangs, high profile inmates, institution drug dealers, escape risks, and mail -monitored inmates. Sample Interactive Dig i cad I u . tact'.$ •ies «y irwsec stittitte Ciltiti'e Woo: ra=at { J ➢.It-.ft22t3015 Pwsrite Ramer I ?WOO i written 00.0 ) 'Orw ,W.11 Rcac?a: f '.'3 ryFi%i4.4.7". i i+ee tif.4Irk I!tt*•r.'.^i'tat. nevitil R;'i e2rax1d xzia4 ha•.31 rest �-�Ali :AIt' rt:T`Y I Keaf 17i..x�41°rY C:"!2a'rD" Atry 4110 ri -0-4"-1! t4tVeat.flii +r.. I` .t* g'Krriil P./'. �:.Y.� dims= -v& fff '�♦ S. lx:ia atr3 ,-a25i'#:a4a,4fit .V. WA -r !iLf st ELI i!SS 4.40 W+jEi^. C,l Fie P *21* it., Screens and Reports he Investigator Pro s. ,rapt': uschack h•o.aksta ,;, r$ ?rail st re SLf tf ts43 . ph':.",r.,}`.at.-sr;.p,.n S";•2•} v• M. I :' '1.4 LBO § c wrr..na ✓_:.Yi t4 4t �.l'y#:'=ia2l kilt fth7'1? t .sgrid-4kA au.sarhtrt ••.F. cart!•A,ti-c4-S rwrc^arikn,:+wr,'.n so:e& NW; f.^1 Li 3_-iS VICel•'•.F4':o • L'. Y'I.'. Ft' ic43-3 • • 0i,..., s,liron 2pfaesett lova 1.: 7Nei&y:Va tItt Oile.CSW let' WA* I, t {tea* cr (+O .� zi ��; ,:, :UMW in I pre I •n^ lv... f rr: - C®ifrrin slat -47S Starches The Investigator Pro. • • .yVo\ eSQ'arch Sdo1 rt h i'a r cas with 414. wit* 4:010401.0 f:,tr Clanoriknot 2. Rollos Baud tin inik vats et. triAtt1/4„.$ tantretettsS agattatausit re.da d M3 maids g#spislylrip 1.O.Sara 3ttereaos s ' Mire at -a ♦Ito -. Camening is' PIN Clftlfl v' vas Sit kesist was Irv-ix/vier '` Crttw r r_EI% [ `. Reo-4.alt calls with ifo-P-tf+.a try:: f L.r 2:t • 4:A It •D 1 ?1!{GlQ!C t)-2 ten iSte♦;1 r;cnt1 iiarrf- 1 "4 ( -g.cri saps Pit V5 a) 'I' &4 "s kis E?.'lM C1FSY:440 1?',71:.ir'1' 0066./6 s= KUM 12;05,1,X,6 2 t U:1IT 1242di421.::U.01 °uI fl gaol IIxWQts: 21:245,4.141s 4tc2A2'i'7 )t/i5.2 a1'. tstormt:]' 3e?'r1!!$l 5x 2 1;21:"1tO ce 547ssXa521.2ra ti fl 12.�a a inc, 12 *Vivi2111r 21ir1o*3Z IdAtSsilf+'r 4=4; #"' i 4s'Ne?i44'RL Fes na. si Waal! arr. I1S,?3 1444003 a24144190429: t;et; 1:3* 01.01294 a,thosPaiti 211 a21t itrt "ydf=6iFire.,yi}.•aSlwie'''"1Re'o"e,P4.7+s'C:•x 67aw-s�xc:r..- ll�tti 4w�ew+sia4•• 7. ,.a71v. •'., e.. . .�a�-'tFAxv,;. acittaan I' Tai: sts.-rn wairm IMitsirrt tit.,,, } i +"4.47'^.. ;yy 2;344 I.AL l3:.�. t: 441 *G33 .121X' oA p Powerful, easy -to -use voice search and reporting tools provide detailed, accurate, and actionable leads for finding calls where inmates es were trying to bide their voices. /PRO's ability to automatically search through hundreds of thousands of calls in just a few seconds ensures significant manpower and money savings. A series of reports can be used to highlight and record even the most minute of call details. SECURUS H r d) Provide continuous, real time identification of inmates speaking on a call, and continuous voice analysis for the entire duration of the call. S RE4''""'1D, UNDERSTANDS, AND IND. CMPLY0 Securus Investigator Pro (IPRO), feature Continuous Call Monitoring provides Weld County with continuous, real time identification of inmates speaking on a call, and continuous voice analysis for the entire duration of the call. 04:::Sx earms.00zu italftzrxarar . "atfliexaa!eAVOT MWAIWZzauIts2ROORrxAgic; .aw ;,lcrrar„rM*a: asa•. xAva eTaaaMinins sjUforma reAsT inv s SSZWY sfzeatkaitrs aMtiste,M_•axatevAins ttaftw �. r« virr ftssnoaisc, SECURUS Technologies 90 Continuous Call Monitoring No Gaps at Any Point in Coverage: 100% coverage of not only each and every call, but also 100% coverage of every second of every call for both the inmate and the called party, without gaps in the conversation and without tipping off the inmate or called party. e) The investigation software must be able to import data from cell phones, including contacts, emails, test messages, call records, and pictures. SECURUS HAS READ, . NDERSTNDS, t :ND WILL COMPLY. The Securus THREADS investigation software can import data from cell phones, including contacts, emails, text messages, call records, and pictures. A Celiebrite UFED device or similar technology retrieves data from cell phones. THREADS combines this imported data with the facility's communication records and all other available data to identify and analyze connections and patterns. f) The investigation software must be able to notify investigators when information is found related to any report or analysis previously configured. SECURUS HAS READ, UNDERSTANDS, AND WILL COMPLY. Within the Securus' Investigative Solutions, investigators have the ability to configure and automate reports in SCP and THREADS. Covert Alerts also provide investigators with real- time notification and monitoring of inmate communication. g) SECURUS HAS REA The investigation software must provide investigators with the ability to share information with other investigators from outside agencies. UNDERSTANDS, AND WILL COMPLY. Securus' Investigative Suite allows Weld County to share controlled access to outside agencies. Details such as call records, recordings, and reports found in SCP, iPro, or THREADS can easily be shared with any agency that Weld County has a partneship with. h) The investigate: n software must be able to allow investigators to schedule reports and analysis. SECURUS HAS READ, UNDERSTANDS, AND WILL COMPLY. THREADS provides the most flexible scheduling tool in the industry, increasing investigators' efficiency. Each THREADS analysis includes a scheduling agent that allows users to specify data to analyze, report frequency and more. Scheduled reports and completed reports are easily accessible from the THREADS "Scheduled Reports" page. .77af$'.wirc'T ^iyb'tert.:4.Vev' ''.4k:Ccf_;:za_.—:•:^z --. sttemo'4"S"iE'nIr-neg_:7S7a?meenveleu1Ct-vw a-`l'S1'-e.•tcr t=^ - -9.7=-�:'3!!oriati witiFtE?__}t'...-eR3r ?USZP*75: 1VrerST:AVIcSeft_a:.W:.�.e:y 33Y '!R?Z'• .5-,IS.VC4e.5n::; SECURUS Technologies 91 Ktvirw 97??.7r0.`:r03 His-tory WIKlan re C e ot?t xFdt, t\tkfytW iba}r cwn K4ilfKu.W.Vets la4IcAh-OA SW1.03 ,)4a t"ae'ag4tarl+nd'rt+s? y m9,40( S+� aRxe;,tubawwkl4rufii+w,7A Snsaw;r x$ ,w :4"sanRaraF3. n.t5., NAlYaE Rsvuuw *At St r Scheduted kawriz My Basic Si4tino 4•r atd O� Aa; daknitt Optkus Fk fl SChkittalg A-, ts+ entry3 � iasrr exec -NT View W. >�itssa? s Dam sitop wort, tM*$v Li.4 *r rm Kk_tia�' 1 R W *7r A.KAPYt3# : SU* 040 , toio s kfrif ce. Stalin 0 nun Monthly :tat *rent l f MSS Sal * 0's Car dtmmaws t1 Analyzeditta (Mat the last 11:51,. a days • i.,._.. YPPr• Analyze data since the last run cat, ?4n fag hos shin 4fts Salt. • kP eses 4.1V2014 ADAFtf•DwAwD!'S 14Tliw.s lAY.r W A,.fw.1NMW..rwM•I�vanuii3O'v.'�S�ZOYVW.,a q.4 i) The investigation software must be able to provide a way to import cell tower information obtained from public phone companies. SECURUS HAS READ, UNDERSTANDS, AN ILL COMPLY, The Securus THREADS platform provides easy -to -use import tools. THREADS allows users to import names, contacts, phone numbers, addresses, and cell tower dumps from wireless carriers, latitude and longitude coordinates. THREADS can also import and utilize cell phone forensics information such as information from a Cellebrite UFED device. 7rn[k,'lacnratzkit (;arrtovesroa"xtw, ogswae.sossa iltyp;7tt'e.st:7rS+ea>;egAR io;:or7 iR*;twivain'6'At., mstox..�3,'rvxfxi.L: rwzm; orp 'x'7 Fkt ramsi69Ncr. CstG?'sissarYfe 1Sncea.YoaPss:ntetesitenswsxiotiG. ti 8ti . f raomwmv:Y'tisnosii SECURUS Technologies 92 THREADS Import Scree NEW Import AhiAr V7C w inncILAE 'fT Roe. NW New History 57.9 ADAM EDWARDS SWINGS plain e4w4rds Whet would you like to import? Phone Calls / Text Messages Names, Phone Numbers and/or Addresses Ceti Forensic Information �� SECURUS Secure Call Platform j) The investigation software must be able to identify gaps in inmate calling behaviors, which may be used to identify the possible existence of a contraband cell phone. SECURUS HAS READ, UNDERSTANDS, AND WILL COMPLY. The Securus THREADS platform allows investigators to identify gaps in communication activity that are greater than a specified minimum time for a selected target. Investigators can use data automatically imported from SCP and/or any other set of records imported for a specified target. Gaps in communication may also indicate that targets have stopped using their jail phone and have an alternative phone, such as a contraband cell phone. k) Function covertly with no audible sounds or interruptions of the phone call for the purpose identifying the inmate speaking on the phone. SECURUS HAS READ, UNDERSTANDS, AND WILL COMPLY. Investigator ProTM does not use intermittent verification because this type of identification allows inmates to converse undetected by passing the telephone when the verification is prompted. There are no prompts, audible sounds, or interruptions of the call for the purpose of identifying the inmate speaking on the call. Investigator ProTM CVI identifies inmates covertly and automatically throughout the duration of the entire call. I) Identify the actual identity of all inmates speaking on the call including the inmate who initially pre -validated and all other inmates who enter the call at any point during the call. SECURUS AS j`E:r,t®,i° ERSTANDS1 ANWILL COMPLY. Investigator ProTM will identify the actual identity of all inmates speaking on the call including who initiated the call and any inmate who entered the call. The system will also ..,:f C0Ca1C.WitterreaostA ar %Aiib`.ise°date.K 76railaan..40,1,7f;.nS!dYlitirair`.'f3'dFSCiC3i" 'w tilt A. 5153116P.11)P7CLM`gr ,: .Arint7"-rr "` ecru :tdcrec jrWISMilk# 6IIJ,4M'p°' TI.?M.V?6raltar3K.LP.dYLi ra aar--. fl' przrkk'rttor4�aa1.3z3^S?%� r a.. vaPortreem SECURUS Technologies 93 provide a percentage of how much time was spent by any inmate identified as speaking on the call. 3. Most Likely Inmate Callers Number Called: 1-712-887-3048 : IA, ROCKWF--F;LLCY Inmate assigned to this pin: Salvador Garcia I sagged in a. ititimbelhy 5FCLIIt.TX The SuspiclousCall FIntler"" 1. Create Report on €!corded Calls whorl,' Yrire taay d Today . 0n!rt rtArip!:ciiitC0N ... 2. Suspicious Cell Report MtQui.ar 1 wig -foul !i..•,a. vice v %!..Ittt,{t.sus ice n C&Js no tiro.ostratitom pans f::fl fritipne UM *s taflt 4. Scorch Cali Records Seas+:le It, rhnne Number (-ailed 7 0.1 iodtM4.4 c uA c3fdhe s:e: frgv b ing uias4 s Mt amp E DOMy Gompieted Cab :all Records Search Results J Rinz ac.rtsnr.Y; ;It aarr) 3WO alq t;tort :rti ," 444 5 iti tr The Investigator Pram mtiro County, CO litatternelMirt 3. Most Likely Inmate Callers a.s }t. 141244i4stA„Rocolkic . fti:! I{li T,Ir t!Ii I A114344:1 _ i 14..4'..1 r�- a - s a�rrfat it sa:. SW. M 6f ... xre4illl I I:ii lt.�.4Rti fi73 ≥ Pea i x+;1. t rrt� lE Ni b�4m }t iy O,TMnaa lrsan ill�Cd4i.�! 4�t� 0� PTA Dim �Y iaaJ ti:JflwuBdYxihrfn T A9 PCro ¢i Ll::71 rayes u".Ltst'm�1 .;.* la0 iy:'.R Ca:*:::: 1.+.1 ftr4mtn reu teas &� t �i Ty .f Y?a : fe%J'J:�1 rlr.1%? + hC I $ lance on.. S7c):lti≥ t - vip Inv. II CI m) Capable of detecting PIN sharing or stealing amongst inmates and identify the inmates who are fraudulently using another inmate's PIN number. Provide alerts when inmates other than the PIN owner appear on a call. SECURUS HAS READ, UNDERSTANDS, AND WILL COMPLY. In Investigator ProTM , inmate calls are flagged when other inmates' voice prints are detected on a call when they are not the pin owner of who initiated the call. All inmates are identified with a suspicious index number pointing the investigator to the identity of the inmate who fraudulently used another inmates° pin. Alerts are instantly available to investigators in the real time status screen at the completion of each voice analysis. Assists investigators to covertly find calls in which an inmate of interest participated - not just those placed under their PIN. Report Maker module allows Weld County to pull reports to show PIN Abusers and Misused Pins. .:. v.f.imAymisfisYemcuanRt»E':81°Ji'N7..+iPim„sviiii-nn6w.M. `swayisinstiiis tPr,.:aywn.noiwy [ESL?Y `5kn?'.':.iiesiJSeO,tligivtia: '?°9? %"zvero3:EMitim[;"..s+'✓I'."simfazPA1is`ir';RSY aitsinti sd ..' aiWa' nea!:tai ."N+' ' J."' tuna. yia.c 'ts tyregi 90,e.4'i3til�.s 24f;1tyisy .4.Artviro.rra+»r ,ry'linnatiatatit3 Yis�'Te` athafitia iYb. %izizi SECURUS Technologies 94 4 r Logged in as mmoberly@SECUR.TX his � Re�cfP ; _� ReportMaker TM Pre -Call` Pre -Call Failure Report Pre -Call Inmate Detail Report PIN Abuser Report 217. lvlisirsed.PIN Report Date: Mon Sep 10th, 2012 01:02pm Export I I Run Called Party Suspicious Called Party Report Frequently Called Number Report 3 -Way Call Report Choose Site: Securus Demo Site Ns Start Time: 09/10/2012 00:00:00 ,LP End Time: 09/10/2012 23:59:59 Last Name: Choose Pin Abuser Sort: Most Calls Enter any parameters and click PUN Other Reports Systeiu n) Display a numerical confidence rating of the actual identity of ail inmates whose voices are detected on each call, whether the PIN owner or not. SECURUS HAS READ, UNDERSTANDS, AND WILL COMPLY. Suspicious Index numbers are displayed as a numerical confidence rating of the actual identity of all inmates whose voice print was detected on the call. .uiCkFin` 1 Begin Here Inmate Name or I Tirnefrt-3. oitost recent Copyright 2010-2011 JLG Technologies, LLC. Patent Pending. High Target Calls for Review Select -1 bone Play can Date/Time Start ID of inmate PIN used Name Phone number Station Name 3 -Way Susp Index 1457327 10/19/2006 19:11:42 00014598 t S W Vazquezoritiz 1562496 02O9/2009 20:23:52 00013857P Susan Venter 1651880 02/09/200919:00:68 00013857..L Susan Venter 1664495 11/11i2006 16:54:17 00002598 a Deanie Ann Simerl 1-414-795-8620 1-903-281-2848 1-903-281-2848 1-414-254-7233 1489742 10/27/2006 16:32:04 000149474i Nicksien Russell Schmidt 1-903-281-2275 CI 1601351 11/23/2006 20:12:03 00015271W Barakat Nielson Whatley 1-903-281-2275 1494102 10i28/2006 13:39:14 00014947W 3. Nicksion Russell Schmidt 1-903-281-2275 1600673 11/23/2006 18:56:08 00013759 Mario Victor Lomax 1-414-264-9094 1601926 11123/2006 21:47:56 00015271' 1. Barakat Nielson Whatley 1-920-344-7905 1462192 01/19/2009 19:31:12 00013857* Susan Venter 1-903-281-3652 C -4W A2 -1L AS -2R (As - 2R) 3Cit A2 -1L C -4W C -4W C -4W A5 - 1 C -4W A2 -1L . sttziatcii ratpantr iANA'exzamttvi.'...FS?el.'' YQ ;'Tim'MANitt,eracar immtum ttri l«TgY2 iiFraItrau&2vogeIDiPZ.4.'ctzsm"tairmstar!!mIP-$Ynkr-2C�--r,:x,v r!.re„-' : _nAvoys riera SECURUS Technologies a • i ,.x KEIST6izFi;4Ri7I .Lure 7`.?,f+' 2470.: Sti .,� Ili..&T.<a"k?".hW4?iWKINMITS9;,-diL5 Nd�FF!Io:;"h catW _RZWYAi":Psi.4?YC ,. ^^`nfty?A`.'Sge 95 o) SECURUS HAS R Capable of recognizing a single voice by incorporating multiple voice factors such as spoken words or phrases, accents, inflections, and pronunciations to identify a specific individual. Capable of running queries on the database based on the inmate's voice, not just by the PIN number in order to identify all calls on which a specific inmate has spoken. D, UNDERSTANDS, AND WI1LL COMPLY. Investigator Pro' CVI technology recognizes voice prints of each inmate with various factors such as spoken words, accents, inflections and pronunciations. Investigator Pro" is continuously sampling throughout the call and uses millions of criteria to determine inmate identity. Investigator ProTM CVI learns the voice over time and any attempt to disguise a voice only ensures this call is flagged for investigators. Multiple queries on the database can be run to identify calls on which a specific inmate has spoken such as inmates voice, pin number, high interest groups, and phone number to name a few. The uspic ouscal:l Finder 1. Create R:aiport on Recorded C& riz :tip__ 2REMS en; St ipai um* lie ahelowl.m, 412 9, 011 ..v , r..r.wirrnyfvrnr nwen4 2. Stleploious Call Report 4. taeg, red t 23 o '47'.\VAPN�f ':A.l Ge.�..'n4x66"'✓u Z - 1wll:ir+rui� rrs, • ........i..-.'......yr a •• •. . • u ... ir. 4..... vwlA....vl.L...: ' Y .• ..w.:.,,,,J. ..*.w. xv �a t CJ >"�� J •?#l'U�>i'H�d'�,�i �, r' 9 �l r sMy.SMVty �rd�: ohnw�,y /� ,y .fix dYv.l�b.�i,�i T,AXy .,Aye. S ,� �. �a, ...� 1Y�`�h vz .. 'ii -r ..;.ravc°i3f�'ii. } dG, a X < ' ��• 'i. ' '! rie�� 'a; ' t i' thratt rn « -- • f" '-P.21 . 5 ^ x` aiiiiilmo:thomotam its p s4:,,._ 41 14Ce..1-141:^: # l 4r_. start is hati'. -$ ► r a-4lu cti, ,- a �_ ,—@ 1 Ot gt 9' _ g I� +1 iii . rY A i4'cf 21. `x —.I 0 'tr ts.C. = i J ., ._ .........,.,.,.. ,Letti -. �, ii,. -•r:' A4 nu.AYx .I. 4.1=1 /B..r ....snzitim....b,._�v .-. _.-,w..v...- Y °" tt r %rev stn n c%rssrsrr jx - .0422.-7714 .II __.„ Inn sit l$d� `iM, ti ' *s*sei:3 ' :t......... a -�44a ea a taisr 2.J�.i/.4 - 4 3�K. ' ti 4. Search Call Records So.iicti v}4Qi; Phene i'vrnbnr OOHS Sitstkorc 1 ...:�m�:var...m..uu:�e.erx<o.r:.::x�xcv.�:w..u-vwxx } i i v,. s* Comp :elms 5. Call Records Search Results R s snow 1; -. EdAvt.ew Bum SSecwd to CIP Save Sei& arsi 1 .' 4+`.az %,� x cu 'ict ioi . O a: t61245 g s" ' r: i _ par -at 4 l =t# r et.oe . 3. Most Likely Inmate Callers macs CS'o cow .% :..' .' Iftatt#4.fa t a Yom, ,rf{s 1:4 MF„'NV. /.'1i ,4 FT.F. 5 me &Cm'OVA 33 j- a Ms . -,r6 J-11 46 Mai afigii"M ent5iYhi/ti'IRfl' `xi.1iidpx..iA'.:rtihvi: 4III'AT eVP.kelltth.Z<Y.°4Y.'.iMteM!XC3.3[l5"/k17. IT +V.MI z'APCffi9a' 44111':1aft' iiIWO'rMiligfagiNIMVF ttasiii7.gra?LYi7CF7P i ..,..c; t,I, ,i .�.,..:1 :.'.:-:✓!ur3%Yr1ifcR5^u't'1'As3,y�` ,j.'i' /, `.[dS '$li"°alatrI.Y2,1a7tr'Y.iictait L'X'.,r"F.:f:MtaiUt.>` °>."sit?EF.�atb8.<M2a:?t0611a0.2,50I,K;VATI, ?AhtiM`a 0Os.faC as: vi ./>., SECURUS Technologies 96 p) In the event that the system cannot confirm the actual identify of an imposter inmate with a high degree of reliability, the system shall nonetheless detect and report the fact that the inmate speaker is not the PIN owner. SECURUS HAS RE Da UNDERSTANDS, AND W LL COMPLY. Investigator ProTM CVI becomes smarter with every additional call that the inmates voice print is identified on. If CVI cannot confirm the actual identify of an imposter due to the system still learning the voice print of the imposter, CVI will still flag the call as suspicious and report that the inmate speaker is not the PIN owner. This would occur in instances that a new inmate has been booked into the facility and has only just enrolled into the CVI system. q) Utilize biometrics analysis to detect, track, and alert when 3 -way calls are attempted, and flag the call. SECURUS HAS `EAD, UNDERSTANDS, AND WELL COMPLY. Investigator ProTM CVI detects when 3 -Way Calls are attempted and flags the calls. Reports can be run specifically to look for 3 -Way calls in addition to the SuspiciousCall Finder tm that will automatically flag and identify 3 -Way calls. The CallPlayer will also point to the exact point in the recorded call where the 3 -Way event occurred saving time and improving the efficiencies of the investigators. r) Must be able to flag and track information on high interest group such as security threat group members, high profile inmates, institution drug dealers, escape risks, mail monitored inmates, etc. The system needs to be able to allow the County to customize the groups ts desired. SECURUS HAS READ, UNDERSTA"5,; DS, AND Ma COMPLY. Telephone calls often reveal evidence of participation in "groups of interest" and Investigator ProTM allows participation in such groups to be flagged on the inmate and called telephone number. Subsequent calls by such inmates are clearly identified as having potential interest for investigations. Calls made by other inmates to flagged numbers identify other potential members of these groups thus providing focused, accurate lead generation for these investigations. Automatic identification of suspicious calls made by members of Security Threat Groups, escape risks, and other high interest groups that require close monitoring. High Interest Groups are fully customizable by the county. s) Must have a comprehensive management and reporting system that can be customized to the needs of the County. SECURUS HfD, UN ERSTAN S, ND WILL C ' PLY. Numerous reports are available to allow identification of frequent violators, common victims of PIN theft and other call related violations. Also provided are nearly 50 different 57 a7"f}je!3:ifiIS{L'5F3A.AXfi1!&MIGASSO4i£'632IWarefr.:WJ11.t VETA4:Y S' §Lei" rana.,,riCliF?ii'4+4^,y;R .T.'35!:KSt.'}LTz'.ti29.YFZ viatzir .. 41arra" P..rlaZifrra'N iu'2e?^.itrab�FSd' ,zLW linrda?7.73 111122J'tertaWM'F1 '^m""EMA3. . 'N5lP47kIR?:SWIPAViiM'6"�l,,. W.:'rtfedm..nT`at<Wi°GRWWL?9111T cv ,i ri SECURUS Technologies 97 "dashboard" graphs allowing managerial monitoring of investigative efforts and results allowing organizations to quantify the productive results of their efforts. an t9 n• ry afl JY .0 Check any boxes to add a graph, ilncheck boxes to remove a graph . Main Search Terms Time Frame: Case: Initiate: writer 4/22/2005 Inmate Name or IL: Officer: High Interest Filter: , Show All Hours of audio listened to b E ar d" llcate Related Qty notes written Qty calls accessed with no notes ❑ Qty notes deleted ❑ Useful notes U Dismissed notes ❑ Qty notes pending review ❑ Qty notes with: Person& ;�4Fxr..A a a DT n esi rain° b Lit,teia Related Qty calls where audio was accessed Qty calls written to cdrornTard drive Fl Hours of audio listened to Percent of audio listened to Licten Speed ❑ Average Listen Speed I qty calls listened over 2x speed Inmate List I list ail Inmates where audio was accessed 10.0 8.0 6.0 s.0 2.0 0.0 Suspicious calls accessed 24 calls accessed cut of a total of 47 su pec:ous calia 1 !lill,1 • ~i'Seq Sfi.• '+'�. N . •.T� �/ (re!G„ Ga. fig G. GS. Pin Sharing 1.;;;l Suspicious calls accessed (slow search) Seal ell Related QuickFind searches CallFinder searches VoiceSearch searches NoteManager searches Suspicious CallFinder searches si user4: 3 calls Additionally, Securus' SCP has comprehensive management and reporting systems that Weld County can customize to its needs, such as: Standard Reports through SCP User Interface ■ Security Templates Standard Reports Available through SCP User Interface The Securus Secure Call Platform (SCP) has a dedicated report writer that provides investigative information based on the call detail records. This sophisticated reporting tool provides a reporting interface into all calling activities. Users can search and analyze call details on all calls placed from each inmate telephone through SCP. These details include date, time, duration, telephone number, origination, destination, inmate ID, termination reason, and more. SCP retains call details on all call attempts. Users can customize the standard reports by varying search criteria, such as date range, facility, or call length. 9stitiSgia.:fieke...,tetNaiii rail rfAiiehy4sifomr..ta4;s'72.1i4:44.... .rS7r;a1'6:Ysua*tratf"alast SQ•WaY.,"9.flaCCI it f".iail'.Xtv.ro;9tN`iatAiCrk2tkWWW..4QW:Wre itXBi:+4C44ag-7S:'ev4I+.+eritti?.ksips....a88•Alifgglit t�y�P.Y".,ffE�aR007V4.>:+'.ipd.0711M&V.IXIMTIANiLYA3oJ.tL v4khF ai3=4. ,Sdia356,6ZatTliantWiar.Wiarrad :Aereli.M10655.7fli6fi?ia.i,1.WA.liW SECURUS Technologies 98 SCP provides standard reports with parameter fields that allow the user to define the information content of each report based on the following criteria options: ■ Per phone, per location, and per offender ® Destination number (partial or full number entry) Date and time range ■ Call frequency ■ Call type (completed, incomplete, blocked) Number restriction and/or status assignment ■ Personal allowed number cross-referencing ■ Graphical display of call fluctuation ■ Broad search with no data entry Suspected fraudulent call activity Offender name ■ Offender PIN (if used) and/or account number ■ Prepaid calling card number ■ Destination zone (local, interLATA, interstate, intraLATA, international) The Investigative Reports section compiles data and opens the information in a report format, on the workstation monitor. Investigative Reports provides multiple functions for call playback and copying call recordings to remote media. Authorized personnel can use this unique application to generate a report even when only a little information is available. A full set of reports that administrative users need daily, as well as a full set of investigative reports, makes Securus' Standard Reports generator anything but standard. Call Detail Report The Call Detail Report (CDR) provides investigators an intuitive and user-friendly report to view or search virtually anything related to an inmate call, including: ■ Site name from which the call originated Phone location as labeled in the system ■ Facility code ■ Dialed number ■ Start date/time ■ End date/time ■ Duration of call • Inmate Account Number 'nrind3Y17.? hY .°H.SYM? v'S'em 2F.shy'.:'-;-=_'.f+��--::3'•fli,'^�itlen roan ev'.t!IY .F.i8Ai cattataitsiate.' Y3YS!k' eittS`is'sl/( ;.t' ter--ari"Phi.Y".. iK.»*�S=tnitdtiftegatveree a Ft7Y.'3"wreai'yvt'? ntnron SECURUS Technologies 99 Inmate PIN Prepaid card number if used Inmate first, middle, and last name Type of call (voice mail, person call, prepaid call, debit call) Status of call (complete/incomplete) Reason for call termination Reason for block Call properties (watched number, RCF detected, three-way attempt, private number) Destination zone • Desired results per page cd FAGL.rTY PORTAL MAUAGEfitEAT +4WL Call. Detail Rrcor4$ $$.march i1Lt.113 SEARCH CR{ E " 1r3:4: 216 -t Rec{vwred €Jtidt all 0 V C. ��• p C facility Pouting number : 99001 3,Ose' kr vvid cam, D'artd031 Country Code: Custody Account tt- first Name: TccmJn tienCateg,ory Cdax! Type: rh wtLL ..,. LWe Crnell& Date., arn.e Range ,a Start 1.4 21>4r ` 3r '. a Dialed tiumb n tint dame; F or.F;etl Rt4: io?; COD 5tMtas: Stlittch 140 Results Sitratetfl Oerrto Ste jl,�. test 4 1 W etk`nr5?�.� �� ...-0A .. 04-21-20i I Lo€ TsI i 01:10!.58 Secuna le teffi (2),. Otm ate Una.' CE -1 ,?s imp Site jeitest (1)N a Vic' Local ils'saZ.+iV 4-2x•2011 O1.2 7.29 04-21-2011 01:11:0a C.1:14:35 s -2011 01.28:12 ,Wp»� r. fir EXCEL 43 ) 10.72 (rn) 'P V Destination Zone: ! V Prepaid Act'onnt P Remttits We, Page; IC PE End; Reet "r {} lnterna ionoj: 'Nato-mit Private': virtu m6tAacs: Test Carl; RCS r Porn caretplete Catie.d parr hangup Cali r."tLrt complete Fat.Y?at-,. taint— td cell h"res,:de tebit iiQrYptete Facility ,mot* P1 41 lb r1 Also, Call Detail Record (CDR) reports allow users to: Add notes to a call record or a tracking number 0 Mark the notes private or public Play the call Copy the call to a management folder for download • „:... ' s kK40d%ii' " Yffesst.I4 arM ., $.5%S: t4=1. ": y `^"'Me5t"=t4Th Y. Aska "m :. .t. SECURUS Technologies terminated calf r r r r r Language Er•gr.sh e:i *tl =Charge: St 35 Tax:: ae V t.ar.guagc; English' -gas'_ Can large: TA*- to "x4a k,: •5.1 .,. it'raa Ln;:H 100 Download the call immediately with a one click operation ® Extend the call expiration date if it is approaching the agreed upon storage threshold Export the report results (users can export all SCP reports) Select a single site, all sites, or allowed sites, and specify information by phone, phone group, or the entire customer profile. Call Frequency Report The Frequently Called Number (FCN) feature allows investigators to generate a report by e ntering a frequency threshold to find only those numbers called more than the specified n umber of times. Investigators can use this report to determine specific call patterns, detail suspicious activity, and selectively assign a watched number status to potential fraudulent n umbers. Search criteria include: Threshold (Number of times a phone number was called) International Watched Private Termination Category Call Type Call Status Date Range reCedi Platform. ,taf tietrsl..F.t;rt It 1.4% t S+iss#ti, NI* St., . M. Call Frequency Search fI#3 UI SEARCH CAI tERA mar -an ftwand; t Select date range and other criteria to narrow the results, 10 geNutas anit4et �uat +j A1P! #*s 7'7irz.PC ,.. anTr 043"172:: EX'_ES ,s _ n r �� n P'DC -AL esti PAGE " OF 2 a » t: 97227%0art h>flnc * h3321TDa§ tanitals tti. 74.3x2741 . r 9723'7+? 7z4t4f$112i Paivail (.14 1.LOAD2Z,I,I1 t= . p73D9Q7*2{ Enier a threshold for the number of times a number wa3 called to initiate the report. •Wag: r a Y r `.'-3t Jpti 64, !n' Call Frequency r≥sults display each dialed number meeting or exceeding the defined threshold, By clicking on a frequency amount, all call detail information for the callsare displayed. at3$ �`_^- . '°':Fz3CAtiC0 TINIl?IIItMeGOTRR'P,�'�i4'Y?s"'✓3h "„per, r.✓✓l,G7;a lgin ' {ttArIMAI iS7'YI' IVtr gtri .�" ;".r�.a_l'age w.:.:.•T^..•: iiicrAS r -inch iatea"'.r�. In WatineEg�.�3tid'`;�.RleW-Y.��.�kY'�b�'�'�MMWA?Gi3iRltzat1?rlcriPn !$'3'iiin SECU US Technologies 101 C rt Call Tracker Reprt The Call Tracker Report allows users to track CDR notes (made by themselves or other investigators). Authorized users can export report results to Excel, PDF, and CSV file formats. Search criteria include: Not Shared (when checked, shows the user's notes that are flagged "not share" with others) Tracking number First and last name Custody Account and PIN Dialed number Notes (allows users to conduct a search using keywords included in the notes) Date range Results per page Sec e Ca P (.),54,..i i c1 .(Tb TSS.1,i-JF+iri*1.ti a[AV7IM4ITYFt.1i4rAL. C Tracker Select View and interact with results. Click CDR icon to viewfull details about call records. 1114ing Rthis; !!v -attf, Slat" P', Facitkry R.wc tktg Wotan abu,. $9001 [`^.rS. ^Rl _J� T.. r...�.?/// K ..eel Y.. A.ilh�$re`_A'i`,�u+ 14ilv�a Y^.�S�n4..F4�:5fSi'r^skK.A: is Sli ftAt.k.e i '.�:7Rw:ai�::M 4 Hourly Usage 'Deport The Hourly Usage Report shows users the number of phone calls that have taken place within a given date and time range. Users may export the data to Adobe PDF. Search criteria include: International Watched :'.42a?'fr)d°iPbllTIMOOPSIterAM,SL?.7Nthi"`trtitit YG IY?A.i7�(, °its.'(9Ai°SY,{.';.4v^n°iW7A'O.a3ORMECS6S?1r'i.".Yr�Kl;illhtsdfaM!I'F.MPOMMVAV,I, @9 SECURUS Technologies za 102 Private • Call Status (Complete and/or Incomplete Calls) Date and Time (Maximum one week search) TIM OFF °F:;Teri> TOMS a(DMIW FAC.I-_rye PCOAL Hourly Usage Report nu. ttn %SCRIMS, a :fetes 4*gws; Pc a 0 00 at x. wO v = cry 0; ,. F� J'' T _... 4 ..$ sue:'D0 1'1. .. i 'tit' 0O Cam; 17'5,10 +0:n.n ' f ht1 . s - -.. —1 (1; o rt Facility Routing Humber 99001 Hourly Usage Report — is a valuable administrative report that displays the number of phone calls that have taken place within a given date and time range. Search criteria includes international, watched, private, call status, and date/time. :.., .;; nN�P 1ad..�=W SPT 5121.ri.::`�".h area . °reSi ..:I_"_�_s.[ : aferc ?w. its?aL�Y: m.' ]iiMrob°.gw. t3V'r � c' « .t t"%"aCir ..fD'.. . 'P�J. Yif1(Si'%I✓RWthear#%sSi.'" 'troll7.M 1,4. S$YY6.�ez4 rr SECURUS Technologies 103 Covert Avert Ca D eta Record Repo t The Covert Alert Call Detail Record Report shows users any Covert Alerts triggered during a specified date and time range. Results can be exported to Excel, PDF and CSV file formats. Search criteria include: {4: Alertee Phone Number (The person that the phone call was forwarded to Le. investigator) Alertee first and last name Dialed Phone Number Custody Account and PIN First and last name 1F Termination Category Call Status Date/Time range Cover Covert Alert Call Detail Records Search F: SEARCHcaiEcA. - t.440,1, : 1'P J5f.v T:: i5 •Ne ai'Y�:A:'c H'avettAfert RepOirttesp ormatiOn about each ‘gered whNas Martod, what appellet if us/ call star. and.: c .d number and. salt uc report sthi i9 t a il Record R •y -s tlV•SiStait•DayWrwnfnitattae..............:u•.NaT.=ab..+MWaW.ar:>+`..x«r+r...cr:e.n'rklaUsi.arsia-1 iail.i.COMi'•eiwite:w,vtioi,.:.aw-:<beli•tszgaNev.••: 02.-064.0 in Yf?k.n ogr, i5 {td.n° Xith fflcer Check= n Rep. The Officer Check -In Report shows when officers have "checked -in" at different phones and any messages they have left. Users can listen to recorded messages from the report. Results are exportable to Excel, PDF, and CSV file formats. Search criteria include: i3. Ai, ,cesor R "'u 'f ° iF'ae8'sb''&'�i'3?.h:SRS$ ?Finantoracea, wa"> 9 :K 1°Y.rirx'f.'f.5Swneirv!FY�X:�,x'9?%"/,. n'S'RF 1sG dwaG.ikYst24'tY, Y4ree Aralw1: YS%T%siNw"d shim.3tStASz�A'i'fc.:+ •aY,Y AYa � i?rr.'a�%id.'6.hA'T''s,;atpJ'C ammo !' 't3i'XFfra Y.&ffa. ".F£— a£te' xtms ..r.~,h?a6�c'1'x"��6 T-e''.e%s,tie Yd'�sB:""al SEC RUS Technologies 104 R UC W .7FS'Eitl MON111.):1 1.):1 IS I ADM,N Account number (Of the officer) PIN (PIN number associated with an officer) Officer ID User Name (SCP user ID of the officer if he/she has one) First and Last Name Call Status Date and Time Range Results per page 0 Y ' Facility Routing number 9900 �.� Cfi.ih .lH• JL .0 n.4n J'P9.? cvt�Ac, _.9. officeechoctzf Noss oes R esd!ts aL:IfiSEAfickteRITERtAytt.t34+ kbs Ftttptired Faae4x• ;01•7.Y.-177...7474 ;;4A^�,..-„O 5". '?e�.'"sa .ni'f3"' -: iE≥. -w••13,e'f+ "e'� -rwn � ,•srY ..pi _ ..... N . 4v3Z"'4 �k Wild WOt t€t: sear n.t Awn. First Hamm Resutts per p e 0 2010 00.t a.)/1_X r4."%10-`4 I. r J.SV Last:limo; mo; ♦2: Lie, ntl Reset r*r V1; �a 1 Status.; om ogle User tkar,,t, Search eciartus "et Starke? ,erm J Site SttalfY.l a,'...n.bI'd SA* Securus ?)em,'i`t Ste Ceccuri 3 jer o Sae Y°:y s "erzme Ste LP 7_ I 7 jp 7 Plums e'en Abe Srarth Vta User Ken Sums Ker Sums Urns kburns ithurn; PAGF_ •-, 555! X i"CC I:2 3 3355 1234'6 1,346 1'1347 Z≥347 CI123 OC1:23 .4 OF2- is _a i 1. 345 12347 3E138303 23 (s� 0.38? €0 .. r9 O >r r. 0.13(4r) 5; .I..S2(m Oat :Tltitx_°r .a.n 4 r kte 03-03-2010 1012,1: 03-03-20.10 srNtriV}e44. 'i43 03-20to 1,710A;00A;0V cci n:11ete `G5 2OiO 10135;11 omp€ete 01-45%2.-01010,',45,7C-22 complete Personal Allowed Number Frequency Report The Personal Allowed Number (PAN) Frequency Report shows phone numbers that appear in multiple PAN lists. Users enter threshold numbers to define search criteria. For examole, a threshold of "four" will show phone numbers that appear on more than four PAN lists. Personal Allowed Number Frequency Detail Repi.rt The PA\ Frequency Detail Report allows users to search PAN lists to see phone numbers that appear more than once. SECURUS Technologies 105 rs�� Seu TiXX.S. ,AflW' 41lf,):i5't}+j:lli7F:. f teat, xt:! f'..1J1.i4i3�.irl rii ;?• PAN Frequency Search -. FAA: M $$ARCHQr1€RlA 1` 7ne.sttes Fcvt4 ) PAN Frequency Dietai Search utt: tet stARri i :(i'e 3Qt . ;' 0,4,4441 hr.: =tc•ia 5I:e CrirrreTlP Report PAC f.. :'. 3I .7 vazriOgia 2221110,,: 9.-2-7 f7 -_`z bEH port Investigators enter a number into the threshold criteria field to research how many times phone numbers appear among the PAN lists of their facility and site(s). By selecting the magnifyirc glass next to the displayed frequency number, users can run a detail report. This report displays information about each inmate having the number on their PAN list. 3 The CrimeTIP report allows users to search for and listen to any anonymous crime tip messages left by inmates, outside parties, or officer replies. Search criteria include: a Mail Box ID Call Type Date / Time Range Results per page ,Y-,: v' eitCA'AMlLC=;La`iirt.V•ZVc-ie..rieCIAVA,E.7f_iii-.'r':+tc!,.4 o": i?'[t!r`S!iS flVG15.NM.:`,bia. rAre. 1/4-0X attfat`a•TT:.t'ASZR'iL:aneginglre�kkireh7Rt:ltarS0Yn.+..a7z. $'t itaVa °s a rfS Y`OSd:c .'dC)ciille Jrp,;_4 £7niia-17 iur_aztRl.:'_ SECURUS Technologies 106 CrimeT4P R HOW . SYSTEM MOIVAI,xv.�F'R ,.',i� 7 AJ"ryH' N a. `r°'°F rS'C�✓' `a ,� `x"'i ORS evr c Y• -r. -y :.Stt s�", _f,,.b` eity" _ . SIPS1 fit in SE4AciieRtliE Act'Ls;4s 3n AilTadta €a,.•. „Z W ie',}b gra Crime Tip details and available actions. E.. .. , 6 $actin e4 rie arts S-et4una W Demo Eacurt is borne Site Informant Li 4.4 Uri Sox f Date Cfttn 3 Salt CiaW 'Tuaee Date ltrnsti ? i ge S' Search 0 • Ca R.eauttw Nuca tje End Dates -time, Resel rt Sitar Vff.#:?ear 7 Gt.cs°`Y. """'.Ye':g+!• �`j�'-°�''2:. tett 4 '$test 4 test 4 _•a Vii. -Jeer Ofadr C fender 04-1:3-2:11 14;44;34 ;tic -21.2O21 tr-4;:$t: 04-21-201 t v«5,1: 3 C4 -21-2O11 �p fin i � e{ �y Y r '4t p � «� � :"S b4 e Report 3at5.'.s3. 4.21-201 axta:42 04'.21A -20.:t104-21-4011 The Informant Line Report allows users to search for calls placed to the informant line and distinguish these calls from regular inmate calls. Search criteria include: ■ Site name from which the call originated ■ Phone location as labeled in the system ■ Facility code ■ Dialed number Start date/time ffl End date/time ■ Duration of call ■ Offender Account Number Offender PIN ■ Prepaid card number if used ® Offender first, middle, and last name ■ Type of call (voice mail, person call, prepaid call, debit call) SECURUS Technologies 107 Status of call (complete/incomplete) Reason for call termination Reason for block Call properties (watched number, RCF detected, three-way attempt, private number) Destination zone (local, intrastate, interstate, international) Desired results per page i i r •:Settire Colt PI rm Informant Line Cell Records Beard FILL at SEARCH CRITEWS4 _t_nn xrt::nst r r P (ft _ /it M 1 ,, Rh Pi wj __-cat �- of2 Cif Ui"b b;' • ti+rlpgy{tAf 3u'ri$0; 'a� ,> ; ray'; t ;; -)4, x:-24.. Cic l:.32 ' !R W 4 .-• 00343 IFctht Flouting numbers NOM informant Line search criteria International r ,':7 f`;Jr Informant Line details and available actions. ._:gn'w:iffc•.r SW.-?'�,uzs rrre 't7d-. �`,3ir' � SS1-ri'YtASR‘iRtLp$i-arncitiS5tliS-alwIwFn'h'avritr L'K`2ilr.r. 'i35� n sz? t!:M*ta r=afttsttfit`tzCF 24CsC-=Scf#:'4 i alta5st.sAfi6i_3.:ezwkteEai4.xnr- ^+f s-.`7. 'w< re,ar St-s-is-4"�irA.s t .e, r,,a?rsegL,rws,:, SECURUS Technologies 108 a Secure Call Platform Debit Report The SCP Debit Report allows users to: Query Offender Debit/Prepaid call detail records (CDRs) by user -specified criteria ® View all debits and credits that occurred during a specific period for an individual inmate, for all inmates in a facility, or for all facilities e � 3 '! t*.- ;%W'f.{lf?Y.�[SCY SCP Debit Transaction Search (Negative numbers will he displayed in parenthesis) 0 Export capabilities for reports Authorized users have fast and convenient access to SCP reports. They can save, retrieve, and share reports in the following file formats: kip Adobe® PDF Microsoft® Excel Comma Separated (CSV) . alPare '3rG.:'r/ ?'rs`«f¢ X,'ef SYysxt i?u6.3t'"i3 ,LS • ,,:..: •,;°7.Y�.G +%�,itirettnrldcOMP .' fin. b'+Fia+", S $6S teV 3LYs??fn`i' TVW..Vrre - 4PCY.a: azamt AgfSi3:;3itirp.CX33.k '1. "r@,'4'xPtgraEYlbTTI=Ma11 Ma7laitSre ka•.zul;Waifr � lfaK�..a„�`? 'c£.�ra;ecarts. SECURUS Technologies trw 109 Users can also save reports to multiple destinations or upload data from the report into their other databases for further analysis. Security Templates The following screen shows the standard user profiles that are pre -configured into each customer's roles. An agency will usually assign the Administrator Role to one or two people. This helps control who can and cannot create new users, expand users' capabilities, change agency phone policy (phone schedules), and add, change, or delete security templates. Create New Security Secure call Platform Facility Routing Number: 990O" HOME SYSTEM MONITOR TOOLS ADMAN FACILITY MtTAI ti.AHAGEtiENT LEVEL. W Create New Template ALL III TEMPLATE t}JFORMATIOI ':nic:tas'Requited ;;:edt. orrOnr 6; a rtsi [ivsterf eliinr CONTROLLED ARIA cm VIEVif CAN CliNiee A.dn:in Scar:,.; Ttr t :e < - User K,na#ecnen: Creating new roles customizes the capabilities assigned to specific users within the organization. In the following pages, we provide an example with a list of activities, as well as a brief description of each capability. torrS..A3rKS3+'.iAirswfif✓A:P+YYviA±c.'iFi9 'Haifa kra'nM'2S4:.fPa't renrinoureet aillica:F'14Y/,kJ:cStd.:d"uLe'F7',�X"ed"u2.6/ eniZ ^df87 illu ieR.'IMatra.:eP.X7n7,1°>.'r`3!YSFdiY' 0 i1TG%'.!f'kar'.C's.'✓P. z rA?'dmitgff nici7'ownrornr f eCain'77antua"Y'ZSY;.F,ftwA8x'Riiarvi;'ideztiA.Vnivonzaniowtept ivorrisiemsw'lF✓rt.ser' .F7L' . SECURUS Technologies 110 1 u Return to Tern Jiate List TEMPLATE CREATED Name: Administrator Description: Administrator Role CONTROLLED AREA Admin - Recording Logs Admin - Security Templates Admin - User Management Covert Alerts - View/Edit All Covert Alert Covert Alerts - view/Edit Own Covert Alert Monitor - Forward Call Monitor - Listen to Live Calls and Recordings Monitor - Terminate Call Monitor Monitor - Terminate Monitored Calls Monitor - View Live Calls Report - Blocked Call Detail Report - Call Detail Report - Call Detail (All Access) Report - Call Frequency Report - Covert Alert Report Report - Covert Alert Report (An Access) Report - Hourly Usage Report - Informant Line Call CDR Report Report - PAN Frequency (All Access) Report - PAN Frequency Detail (All Access) System - Call Forward List Administration S ystem - Call Party Accounts S ystem - Gall Schedules S ystem - Global Lists S ystem - Global Lists (All Access) S ystem - Informant Line Call Global List S ystem - Phone Config S ystem - Phone Group Config System - Site Config System - Velocity Restrictions I w , _ -, ....•.A, CAN VIEW CAN CHANGE f -.. ...-.., _ _ .. 4r 4r - a r This is a list of the capabilities allowed within the Administrator Role. The preceding list also shows all the configurable items for a security template. On the following pages, each item is given a summary description. '4i:;t"7' '_.�.1tfa:.f7.:' 4 IPSY liIIMMiffii4K:{ fi*5F;r..�.,r�,,-r-x;-�; SECURUS Technologies 111 Admin - Recording Logs This security setting allows users with full Administrator rights to access, search, and view the Recording Logs for a specific user or view summary details of the activities performed by each user login account. Admin - Security Templates Site administrators use Security Templates to create new user security profiles. They can view, read, and modify current security templates to control a user's access to specific features and functions within the SCP user interface. Please note that users and administrators cannot modify profile templates that come standard with the system. Admin - User Management The User Management security setting allows authorized users to manage other users. This includes assigning new profiles on the SCP user interface, updating or deactivating users who no longer have access to the system, resetting passwords, and creating and modifying user accounts, including the sites a user can access at the customer level. Covert Alerts - View/Edit All Covert Alert The Covert Alerts View/Edit All Covert Alert security setting allows authorized users to view, edit, and modify any covert alert set in the system, and can override an existing covert alert created by another user. Covert Alerts - View/Edit Own Covert Alert The Covert Alerts View/Edit Own Covert Alert security setting allows authorized users to view, edit, and modify a covert alert if one does not yet exist and only if the user initially created the covert alert. Monitor -Forward Call This security setting allows authorized users with monitoring capabilities to forward a monitored call to another user who may be investigating the inmate or the content of the call. Monitor - Listen to Live Cans and Recordings This security setting allows site administrators, investigators, and authorized personnel to monitor live calls in progress. Monit • r - Terminate CaH Monitor This security setting allows authorized users with monitoring capabilities to remotely terminate a call in progress. rwSlr3'tw'tavrAwi 7liavg. LardimiiA;c.Pc£`rGlwealfe ilia ocejFhtaVASzi'Al7dM'1?Y,FA -to,S!'fttkf.17tAP9 ITEs eiY.miraN5K'f,RO!'i£&l?k..P.NVhsaPT.'Grytel' WAr :VAAgfv`.4 R.`.i tRk3b5'oNel roiX i>xAi+WMErafr .?ftirJSb.' atiCCCP,SeAreaf 'ARIMAANtr rla?-1,CSRa" '.&`SI AICW4M5Sa'-"i1�e:�k'SANA lrYt tatikrzaiS ?AMICJoA'vWS9g} 9MIASiZZOTWt@MMIS1 SECURUS Technologies 112 M S rotor ® Terminate Monitored Calls This security setting allows authorized users with monitoring capability to terminate a call in progress. M 9 n itor - view Live Calls This security setting allows select users the ability to view only the list of live calls currently in progress for a site. R port - Blocked Call Detail The Blocked Call Detail security setting allows authorized users to have access to the blocked call detail report showing a listing by chosen criteria of all calls blocked for any reason. Report ® Call Detail The Call Detail security setting allows select users access to the general view of a call detail report based on provided user criteria. A user granted access to this feature may not be able to view or access recording logs, listen to pre-recorded conversations or copy call recordings to a folder or download and burn calls to CD media Report - Call Detail (A!! Access) The Call Detail (All Access) security setting expands user capabilities beyond being able to query a CDR for the user -specified criteria. This setting allows authorized users full access to all elements of a call detail report including listening to associated call recordings, access to recording logs, copying and downloading calls to folders, and downloading call recordings to \NAV files for burning to CD media. Rep art ® Call Frequency The Call Frequency security setting provides authorized users access to a specified CDR report that can pull phone numbers meeting or exceeding a specified count. (Any phone number dialed more than two or three times or X number of times) Rep rt - Covert Alert Report The Covert Alert security setting shows numbers connected to a covert alert. Report - Covert Alert Report (AM Access) The Covert Alert (All Access) security setting show the numbers connected to a covert alert. It also provides the ability to listen to recordings within a call that was subject to a covert alert, access to the recording logs, copying and downloading calls to folders, and downloading call recordings to WAV files for burning to CD media. AN? =frorrectes SECURUS Technologies WrSat*Zifilv'tf547k"a�"ii f..; Ykti.a?'t'i�L'a=-`c�3. .: inst 53' ntii.ZieSiMgcacALW224'r'.:c2/u°'far#Vk fez'./ t&M: 113 Report - Hourly Usage The Hourly Usage security setting allows authorized users to view a graphical display of phone usage. It also allows site administrators to verify their settings for calling times. Informant Line Call CDR Report This security setting allows authorized users to set up and configure the Informant Line, run, view and access all elements of the Informant Line Call Detail report including the list of calls by inmates to the Informant Line. Report - PAN Frequency (All Access) This security setting allows authorized users to run, view and have full access to a report listing the number of unique PINs/Inmates that have the same phone number on their PAN list. Report - PAN Frequency Detail (All Access) This security setting allows authorized users to run view and have full access to a report that produces a detailed list of inmates that share a number on their PAN list. System - Call Forward List Administration This security setting allows the user to create a list of individuals on his/her "Forward to Number;" this list appears when a user who is actively monitoring calls needs to forward a call for live monitoring. Call Forward List Administration This security setting allows authorized users to create a list of individuals on his/her "Forward to Number" list. This list appears when the user who is actively monitoring calls needs to forward a call for live monitoring. System - Cali Party Accounts The Call Party Accounts (also known as Custody Accounts) security setting allows authorized users to manage custody accounts. This includes adding, modifying, and activating/deactivating a user's phone account, or suspending a user's phone access. System - Call Schedules This security setting allows authorized users to set up call schedules for a customer, a site, group of phones, or a single phone. These schedules automatically turn phones on and off per the prescribed schedule. :: "rMtter11�: %lts4 ..*SZ...'."i1r7 v,L:°,y�'".:.° ./Affe=0,4 $.'b.'S lati:.Cl'.r.A'w Mr4:.%6';'4f YF4fiaJ`s g..V+' ISAM,INMVk9<"KCi i " 'xu'tM.•.:P';7[ ENVIWUFZ` `..113 PAXA'ITON .V.S 7ilC"HA YMPA.�Y;k0Y+VAIVSFf'1Var?C✓.•kr n . rva x> 1.02tC ;%₹`n.7,1 S amiranti rIEMINJWit 7.1/42 '9aA°.. '.s itreeWSS.'?2tY"/a''.5FEiRSleagRR: SECURUS Technologies 114 System - Global Lists This security setting allows authorized users to view numbers on the global allow/block/watch list. Rules created under this section are applied site -wide unless created at the customer level; then it is applied to all sites under that customer. System - GI ba l Lists (All Access) This security setting allows authorized users to view, edit, deactivate, or modify numbers on the global allow/block/watch list. Rules created under this section are applied site -wide, unless created at the customer level; then it is applied to all sites under that customer. Informant Line Call Global List This security setting allows authorized users to access, search, and view the Informant Line CDR on the Call Detail Report, and to search and view the summary of an Informant Line call from the Call Frequency Report. System - Phone Config This security setting allows authorized users to assign a phone to a Phone Group. Users may also assign special or unique call schedules or other parameters like Covert Alert. For example, a phone in the infirmary may be assigned to the phone group labeled "Medical." System - Phone Group Config This security setting allows authorized users to specify the phones in a facility assigned to "groups." These groups may have unique call schedules or other parameters. For example, phones labeled as "Medical Group" are the phones in the infirmary. Those phones are set to allow calls only from 3:00 PM to 6:00 PM, although the other phones at the site allow calls from 8:00 AM to 10:00 PM. Booking phones may be set to allow calls 24x7. System - Site Config This security setting allows authorized users to assign basic rules to a site. Some rules include maximum call duration, 3 -way settings, or the call schedule under the customer profile. `felicity Restrictins This security setting allows authorized users read/write permission to the Velocity Restriction feature. A user with access to this feature can create new restriction policies or modify existing policies. dote 1: By default, a user assigned to "Can Change" privilege must also be granted "Can View" privilege. Note 2: Users cannot monitor, forward, or terminate Informant Line Calls because they are not displayed on the Live (V onitoring Screen. n Sfa: S3.4?ias' e= fir'^- . , .. aSS.. �u"Fn. '. a ra3i1 C�1c..:a'n+. '4 J! watMg -.. $' M?rreSeedint . tl, "aWile o£b: ' MiiVs 9�'rr"/'..a,.^'q sn z n MW.,f7 SECURUS Technologies 11 5 t) The investigation software must provide enhanced geo-fencing capabilities that are easy for the end user to create and manage. SECURUS HAS READ, U\JDERSTANDS, AND \M LL COMPLY. The Securus proprietary Location Based Services (LBS) product allows facilities to determine the true location of a cellular phone. LBS provides the following benefits to correctional institutions: ■ Provides the called party's true location at the time of an inmate's call via a link in the call detail record (CDR) • Able to establish "Geo-Fence" perimeters around any location to notify investigators when an inmate calls a cell phone that is within the set geo-fence Identifies the real-time location, on -demand, of a suspects cell phone, (with appropriate warrant documentation) including the location of where the call started and ended Location Based Services Securus' Location Based Services provides correctional facilities, investigators, and law enforcement with the following benefits: • Cell phone termination location at call acceptance and call end. This means that LBS will tell you if inmates are calling someone right outside the prison walls. • Geo-fence perimeters or unlimited, custom boundaries that allow users to identify call termination locations within that fence • Covert alerts that provide real-time notifications of call termination within a geo-fence • CDR mapping of call terminations to wireless points • Real-time location identification Reports generated from the CDR contain an icon that identifies calls to a wireless number. LBS provides an additional link that maps the location of a wireless number when the inmate placed the call. Geo-Fenci ng With geo-fencing, correctional institutions can set up a perimeter around individual facilities that identifies when an inmate calls a cell phone that is located within that ?7r4W1ff.W."::I;fSAIIkalkeYt0Si.3' 1(0451-1i10NO cY°�dTxic'.ty tStc.iS'+Aiit.WR.W1MINV .. Mfib�?eY'ig"^s....7X'.4roa'HSu''.3SSTe aptAM„18hAPfkliVi,"9nw`.`"ii�ka✓Yx:".iL.4;ti�V72Yr.'rAlil4'raY::J'i!iC.:Q'1'..°Y'b'cF.'.'..`'4.+' ;kai'v;'-,kMk§°..idaiTi'raile,WeraNntlakiMarlODifm4.'OR:leyWailM9.r ISZiitCM ,.<... SECURUS Technologies 116 perimeter at the time of the call. Geo-fencing can generate a Covert Alert notification to investigators that allow them to act quickly on real-time information. This valuable capability helps protect your perimeter and is helpful in preventing escape attempts. Geo Fence M GEO Fence Management O I%4v1 }Fn•r 3323 $ISEARCH 01111W. n � !ement ti,xIt'_ra.:aryVus Pa₹ :ley( rikt C C JakJerav : flans Ctetrartl*oC _ r,.. - LA At wu1/44,-$ or iKas'o'r' van S 1 tT IS-Cr r3Tn IAA Mart, On PUSI atrxm IV12:JS3;1;tS'SS tta€ilet!!,i 5 -- - - - _ t Qibe:Q2: ::::.4.5:;-*; "!..::,cs :: M:i: ); '4^ tl::i3.41.r...... 4511 . � :Ct7 l :Tin' :: • i-t.it:lttl: :.,:':3JM SAta'1.arr : ! Y.:+: .� . & •r JK :r ��its9° -t �.LJ-:CYiIi l% Srttt S.` MCT[z.• iUliCL t , .:.'.'SI 'J.'. : a2 :,: .;<,.:.,,t - .e.[ma Au- •T •_._ . 33 totes 'A - Wir132.10''3113 Apsu!!tb9.OKA9: _ C.^'t7,-':a2. ,: .. -.. ._ ... -i. lt,+tt,A '•C;.na.,:.:. f.:. r :t )uYe�:".n'y^'Jdtd If7,...y.,,.. ¢. .. :.. Ie+.Attrgw»2Mt. :wlS,',1?-3ti S4-:S:F) unEu$tlizilci t. .r,rY tr.; s.z- c'-, . -.., ;uriisopvQ:It:t:: Y ` ;z. i.- .-... ., z. -i , t : N:t.: -.ct t!.r.D.RC 'fL3.t,” ::: «';-:::: :9': S r -- -= I• :J nai i�>,tcir.. Iarti. 4rentt: ti et twat -y-44 tednctt:IO:n 07 Y - . 7.. ,- t' _ 9s 9f^,nets .'azk'tn It ism i: •*rvn +4t14_4r2 :01.1t110ti i15.,t704 'i ar irn!t42: i:- C WI37 f .tt.i kT tacIPitarttti mpg. --. Esti ItkeStsd cleft mane Aar; Ant Ant las?'n' tarn Item Isis tat' Ib�T' ITN LnSi c-1 Covert Alert Covert Alert allows suspicious telephone calls to be sent to a remote site for immediate monitoring. Investigators identify the criteria for the suspect calls, which can include dialed numbers, telephones, inmates PIN, or geo-fence perimeters that are under surveillance. When a call is placed by an inmate that meets the Covert Alert trigger criteria, it automatically routes the to the pre -designated investigator phone number(s). Once a questionable call has been sent to the remote site, authorized personnel are alerted and can monitor a call while it is in progress. The investigator simply enters the telephone number of the remote site where the suspicious calls are being housed. Any call can be sent to multiple numbers simultaneously allowing multiple investigators to listen in on the call. .P,4.k.L..$5caitiRsi itX1s'f errLS9Y'iei RS2W.M.Nilief,•,llr4LIOR"'.P..Mbd%R'; O4.'C'2xAikLSr1037RxutSM..dT«.. ....7r'Mia d?Mfifrt 'L'.'-&Cs::•"✓.r?.+.''s' S4. giftE'i(haliT,C!i!,-04." .'$4.49 :IiratfatroMf c. SS'SCZtRR i2'ZIPTA 9.vit ?a : eoMa iaB.S'x'?aa,MTA?TLOI[.5StRai..W.9.arairU.552".!M.laraYd4V,MnitriMraiSMA:'.* N.ca SECURUS Technologies 117 Covert Alert on Geo Fence Perimeter " 7, V is Real -Time Location Services tom.. .,1:XSr%j .f99:::I_IrS 3'? '�`?s"':t'v �a � �'i: -._�. r�`r. YC�1"e•sH.:3� Real-time cell phone location identifies the location of a suspect's cellular phone, in real- time, regardless of whether or not a call is in progress. This feature aids investigators in locating persons of interest faster and requiring fewer resources. Use of this future generally requires appropriate warrant documentation Location Based Services LBS provides unmatched investigative value by showing you the geographic location where inmate phone calls are answered. Securus' proprietary Location -Based Services delivers the following benefits: • Increase the efficiency of your investigative staff • Prevent and minimize contraband at your facilities • Increase the safety and security of your community u) The investigation software must be able to show information on a map that allows investigators to add or remove information from the map as it may suit their investigation. SECURUS HAS READ, UNDERSTANDS, AND WILL COMPLY. Securus' LBS is able to show information on a map that allows investigators to add or remove information from the map as it may suit their investigation. :a"yi.'�'dY,Y'iY�e1TdNYvstibtYAYkCPF!K'R�ihiEk!ie�k+"SfF.dY�.fY.iaf9..''k2x.'.`%hV".7�C''r.�Yd4�L"T'k3Wi+:�!WY01tAYffiftw-:yeF'3z&:£'.%%t'aTf!n��'$i"(P.7v21SCS,�Ru�yiYs{2'H7�.6°�✓.J.fia$si4�3£C'�-T.P�"CF5i�'�i✓l/%.�Af'h�^SYtY%.1Td'.4't?:J.GWY;tIdUuPJ4tCZ�'.si�S.2i�Fs'!S1,43X'.wt'�tsv�%'..f`3.;}?v,'//„'≥.:4:4�1szaif,�aSiliFv%��ti�wiUS xt{.,n:dmdfdis✓e!'da"k'�'t°.�.#oe""elk"SP3z'?J'S'?S;SnrdTPiYA7'S+USrJt7ltWtti'a"x?��tN..�5..'4%(JiseY.m3YbA?:$5�"t'1's�„E'L"s�.'�'..dL."4F:3"d53:".elY5kfibd74tie`Mt5 SECURUS Technologies 118 Reports generated from the CDR contain an icon that identifies calls to a wireless number. CBS provides an additional link that maps the location of a wireless number when the inmate placed the call. Geo-Fencing With geo-fencing, correctional institutions can set up a perimeter around individual facilities that identifies when an inmate calls a cell phone that is located within that perimeter at the time of the call. Geo-fencing can generate a Covert Alert notification to investigators that allow them to act quickly on real-time information. This valuable capability helps protect your perimeter and is helpful in preventing escape attempts. Geo Fence Managenent GEO Fence Management O.a44,tan fang S$.ASCi4Cftaudet ifiaE' It& aittr20.11'barat s'z5?, eastr .�ws: C(t<-S4 e4-. Ails nowt essay • Isal Watt Simi:, React -,•. teate I 8441:10,1: taati s S `blue Wra _ t I:mate a et" `•"L -A It1Fj h -y Fant.;:.12 M._.... eat va r ttact LC • 1222'11Z 1,C•till ft\•'t%2* iS *YJtt.it BLt,P'dflGW tC ;IZ.r,g5. ,.. ;tom::, Li,e/c sr ticalltl"tt : C> :."Y.'°,C.Y:..• S Minx .121;1 isaJst. sera .' as t ttssAr4 23ut®Fgf i:,T.wI%: 43 AL+ •/ t 1;4', COVE St1 /xn ut att+." usit7,'t₹1t SSC. ¢'rh1C:4'.' l itrflP Sant t.; 6•'..Gf? - w Asa' lttt tr.*- 14tt Uv.7rtel Covert Alert Covert Alert allows suspicious telephone calls to be sent to a remote site for immediate monitoring. Investigators identify the criteria for the suspect calls, which can include dialed numbers, telephones, inmates PI\, or geo-fence perimeters that are under surveillance. When a call is placed by an inmate that meets the Covert Alert trigger criteria, it automatically routes the to the pre -designated investigator phone number(s). Once a questionable call has been sent to the remote site, authorized personnel are alerted and can monitor a call while it is in progress. The investigator simply enters the telephone number of the remote site where the suspicious calls are being housed. Any call sFo �Lr°mfr"mag,tui.tAmitd '.'5,/.uacti35.y,G'Ctvathy. ctJ,S:astfik"'.Yoxi:iittU.r a3txcT<Z..(riewe.Ji' eefi°.,gASU` a•itKdF @t mrete L'Saila t'1+K,.Wdia"7%Fiti=ratt 'fo t'G^. "...^. ;3 3=:?13:.Yttaten'salszt 16:3 ittlri5ketflitF,.L�°°4Wit?ciRS7S-`? --eit4re` 4trietcera . ,. ' ai'₹AMOIMICOW1!r . .�i4J..F6'. .... Mits'1Wattc+alMP,F?! SECURUS Technologies 119 can be sent to multiple numbers simultaneously allowing multiple investigators to listen in on the call. Covert Alert on Geo Fence Perimeter {.i i tigtit „ter iun a:: :.:tt r u-'°- - • p!^. 0y;^, fie'' .:•..:._'_.. L': Once a contract is awarded as a result of the RFP, the successful firm agrees to provide and maintain a "State of the Art" system that features a Relationship Tool that Draws Association between Inmate and Community communication at no cost to the County, increases to rates, fees and/or surcharges. SECURUS HAS READ, UNrwEs'.:STANDS, AND WILL COMPLY. Once the contract is awarded as a result of the RFP, Securus agrees to provide and maintain our state-of-the-art Securus THREADS system that features a Relationship Tool that draws association between Inmate and Community communication at no cost to the County, increases to rates, fees and/or surcharges. Securus THREADS THREADS is a powerful, accurate, easy to use, investigative tool that will automatically analyze data such as inmate communication records, public phone records, and data from confiscated cell phones to automatically generate focused leads for investigators. Leads can include suspicious calling patterns, inner circles, communication events to numbers on a bounce list, associations between multiple inmates, correlations to called parties, and much more. Investigative staff can easily uncover patterns of fraternization between inmates and correctional officers, discover common contacts between inmates and called '.."3N7i.SZgt%:r,g,ria:S,a1gtS°6'te2ttZt'i2NK:l1ESAa0.'sRtr?Ti7nYJt7 k'f?if.'SY'i/"eF'4WrilMhrfftliR attl t WII%l?!a7Rlf ilia'. :"".,"t° ,iaVa fM c.n...rVe 'g'JR.9E5A7iair rfriti°..?fLfg:e9,,We,Ts'+ r.a..I ?Attu XttiTdVitfftcri4Ltege.wi-NkiftC�.DTs'"UHF..`hilefNb ri}4V:YPuctaik4'enow.Thvwai di'm4ttuW yssy ratfit.1'''::r.. SECURUS Technologies 120 parties, and customize the information and reporting to exclude irrelevant data such as family or lawyers. raMwry 77.7013 11:31.121. basis 17. MS a&n lY THREADS will detect criminal organizations being run from within jail, detect when multiple inmates are talking to one called party at the same time, find associations of multiple called parties based on who is calling them, and identify inmates who possibly have a contraband cell phone based on calling patterns. Sources of informatlon All SCP calling data (such as call records, phone numbers, billing name and address) is automatically integrated into THREADS the moment THREADS is enabled for a facility. All other sources of data can be imported into THREADS and analyzed together in an investigation. For example, informaion from a confiscated cellular phone can be uploaded to THREADS, and analyzed with the corrections communication data to uncover potential criminal activity. Access to more investigative data helps solve crimes and close cases. Securus THREADS is the most widely used investigative platform in the industry, with approximately 2,200 facilities installed, more than 1 million inmates served, and more than 1 million calls processed per day. With THREADS, investigators can share information with other law enforcement agencies (including other departments, jurisdictions, and facilities) by granting secure access to your data. Likewise, other agencies can grant your investigators access to their data. Graphic Representation All information is presented graphically as well as in text. 53k''K F '$GY'RH3 ER10.'M131=1114?°ILea is' x .r#^fla0S3ilara3737.+F 3121. d'!?Rf9' W21122 "^"""" " '+oY�3'd .+':.ihigi 0412 t:4101 ..:1031T7k-i= u� - 1 =2g— .1.z-.m,A,,,.,..��:!m0W!f'17i553111E0F1QX7I x?�T^..�J.�SI.M€3t".J°, ₹ G₹;T. WeriK. J�Ch".a'a,C.gr01 301!r7iS0':4.P.B,fY aZ2 ff .ebb"Jk'dZ^#.10310t<L71+ °.+° 110M41322021tralfra:FtP.f6001.L"'r9M1 .iJu[d?.°.?6'32103JS0AslASiRS SECURUS Technologies 121 cetivi'' atzri Hole Detection Apr May June July= Aug Low Activity High Hole Bas on chunks of6.9Days 23 Holes LO days Fi^ 3.14. day; Detec4d February 27, 2013 11:38 AM - September 12, 2015 06:57 PM pti .24'days kaaaPic 6S4 days y June July Aug nd.of:Data_ _=-' Interactive timeline charts and graphical analysis make it easy to reveal periods of high -intensity calling and other patterns. THREADS analyzes data and provides interactive visual tools to produce easy -to - u nderstand reports, charts, interactive graphs, maps, and build evidence for use in a trial. Additionally, investigators can create customized alerts so they are notified when THREADS u ncovers critical information. Securus' THREADS is a powerful investigative technology that no other provider can offer the corrections industry. 1. The system shall include at a minimum the f .flowing features and functionalities: a) Capable of gathering information and data from various external sources such as: Confiscated cell phones • Public phone records • Events and places of interest i .giltef}'1J{Amti 1itee itaracsi.i'd".k°.siotikittA? L'J3Y. aitiim, gatar utoilt*a!ivesCo5Lr;Pr.3Y2LY4.,'-.Y"tnRS6 tiro b7 tsvc+Star total tact Stifittrfri�'wf9 OSCINM Itilas iP;lattrA.59YMI10 'k / l tStat, litai.,9401EttAltsa MIlAlitAlittPX 7 ':'i h?3.`S tar ttiM AIVIMCTAti'1.exPiltenstinti ':�liMtWitiv inn GZttili WSivon##+'d5#iStraW' SECURUS Technologies 122 Mail • Lexus Nexus SECURUS HAS RE},, UNDERSTANDS, AND WILL COMPLY. Securus' THREADS allows investigators to import any external data relevant to their investigations such as, but not limited from, the flowing sources below: a) Capable of gathering information and data from various external sources such as: ,F Confiscated cell phones Public phone records Events and places of interest ■ Mail Lexus Nexus b) Capable of gathering information and data from the Inmate Phone System such as: • Inmate call records • Inmate personal information • Who the inmate is really calling • Inm.;.te's contact listing • Called party billing name and address information • Detention facility information in proximity to calling behavior SECURUS HAS READ, UNDERSTANDS, AND WILL COMPLY. Securus' THREADS automatically imports the following data into the system for readily available analysis. Inmate call records Inmate personal information Who the inmate is really calling Inmate's contact listing Called party billing name and address information Detention facility information in proximity to calling behavior c) Capable of providing investigative benefits such as: • Cell Forensics Analysis • Identify Accomplices nmates contact person on the outside indirectly, identify who they are really' contacting • Identify linkages between multiple parties • Identify an offenders inner circle • Identify associated gang members • Identify offenders communication within the jail „� c«\ "'".sx.eV$W-1 ',+:.' MITVu :.flziP�CN]te malice*Jos4.3 r_-: as2�' _+?�"_ �� _ _ —z,++«.�z;�i t:r ��Y�sa sib }r._[.•.Ira i+..rier IL 3tiV .= = r"+" t_-ff SECURUS Technologies 123 Find unique patterns in communication data Combine all the data into a single system to analyze and report information with enhanced reporting tools Communication activity reporting Calling frequency and statistics reporting Pattern and chain dialing analysis reporting SECURUS HAS READ, UNDERSTANt , AND W LL C PLY. Securus' THREADS is capable of: Cell Forensics nalysis 1detify Accompiices Inates ntact person on the outside indirec ly, identify who they are 'reaiiy contacting Identify linkages between multiple parties The Securus THREADS technology provides linkage reports that identify all known connections between any target, whether an inmate or not. The system generates a graphical linkage chart that shows the known connections to a selected set of targets. Connection types are configurable and can consist of communications, mail covers, associations, events, phone book records, and more. THEADS also produces supporting details related to the linkage chart, such as: A list of all entities included in the chart ® Linkage paths (showing the shortest path between each entity) a Connection reasons (showing why there is a connection) THREADS Enti .Zfl .kehe %€t3.e4 at*Goem. !'4y Ripon,' $rid ilk, a RAV,MTs i,:mi)lfnunrLeUxs ?i ;k..°Utice' `)sjatcatk}tt .ti1!-' t Carr:tat.114.1.01eiat tC tNW;,' Cansition !Attars orting Asa lrsisc lasso • �^•"7 '+"'tea___ . -21 '.Cn t 1t Qa.MMR a erg, *Sr OHM f S ant S. hns..w-w,+r. t . r..si.t Na r "arty <a... .v. w ..M i�a"• n.. `s. *fl M nt n1wCSs% ask R`na plattis tat, cc. Si OSY SSW Sall eti e Sass b a M c :nn, an Osr.ar nc'>.Y.r.a toms cl'ag mil -tact a w awl la A{ tWt:Ytr Lt It di t' SECURUS Secure Call Ptt io m ' ..tTRAFRFitY+C ;ncr✓emct'?ilffiAzamza, h".nsRYg ' t°.Lntv4i?ff,1Y,4ti3YtIfl!?kUT+$SVf�3'7 Nx tff,2�.$ *b:� tzxvayrcn.ti"siyarainr C4!('.J:Y" ?.,,ne,s +'.��, s7'FctY'Ec'�iY�'°.Pd° t?+'.i9b'itb1f.`Rflamtrr,rxaewag'dQ74? sazg 7%Xt'ti tfFTt£S kYEdfr 7iNi�.1'1ftscnpt 1?'R',!bLVEYr. .i.:;Eh^. wzrtAY.&'4 S$i,&E�9t., zaonSwya.QtnAltw.-ai r:8f!2!2(£eAra "c z"<ea z2.?'f'dis4YiY.its�Tdk+atn1r: niP.0! sw SECURUS Technologies 124 Identify an offenders inn -}r circle The Securus THREADS platform is a powerful, accurate, and intuitive investigative tool that automatically analyzes data such as inmate communication records, public phone records, data from confiscated cell phones and more. Investigators can use this data to identify suspicious calling patterns, inner circles, associations between multiple inmates, and correlations to called external parties and more. THREADS easy -to -use interface provides investigators interactive visualization tools, analytical reports, charts, graphs, and maps. THREADS will also build a case and presentation view to use as evidence in a criminal trial. THREADS offers investigative benefits such as: o Cell phone forensics analysis o Accomplice identification o Indirect contact identification (see who is really contacted) o Linkage identification o Inner circle identification o Associated gang member identification o Internal communication identification within jail walls o Unique patterns identification o Single system analysis of all combined data o Enhanced reporting tools to harvest all of this information ■ Identify associated gang members Identify offenders communication within the jail ® Find unique patterns in communicatkrn dat Combine all the data into a single system to information with enhanced reporting tools Communication activity reporting Calling frequency and statistics reprtirng nalyze an re p r THREADS provides the most flexible scheduling tool in the industry, increasing investigators' efficiency. Each THREADS analysis includes a scheduling agent that allows users to specify data to analyze, report frequency and more. Scheduled reports and completed reports are easily accessible from the THREADS "Scheduled Reports" page. vl.'NW.M_lJSJ. SdMS1,74 �1ZJ1AD0CKKS3.4-WP4ETook`.'N'.s4'7"h::LICWW$naaarfl/effrA:' 9ftAR5R8At'w'ARoRtmkazaLN`2Y+.',i$.v"E'3+svzh`t1L•a!_.9S!_riztot.'le . ≤`h'1cr.'gxrsrei_.t_+ F_•t�1Te'aranconigf^_'2!^;NeivrituFtiff7' y7D,h ZS111Y2?#tPAing.iffPad.Y9a:FGClfidmaS."m'Ti..�i'i ccjam Y)'.}a+.+.4"mer1 SECURUS Technologies '125 5.••CiYafgent AMAS -7. tont ra 2ft9'131i1r. 97X177©503 t{ti ory Elea • Watt fail wont 4, 01 MINIM 4. narxi 4 M tarn to 44, 41/4 rIy'riR.' 4a' 4 ,Mt elfr$1 .O10 4 * ratAxsx "N mono Re o r S�h�duli v kepi(EU Slarsti Cap r= tsre tw y' r#artsul7ntiti in 4,44 MSitfl1 t 441044►wxsasAilf'n tat ,..,aa.—..........,.....'...... d tl ,......w�., ......n,..� Wk4k0:. V. tali. tenet: t Mit-11 sea%'tin Screens 1:$ a.t.' • %g4eu11p 7�a . jinn [44 kit it Wt. 'tit AnV.D.l,,4.116b I4:1,i i Stall :aSGc S+ ttnsti :t a44Sz5 Si'1Y#1 t '%-adibrad Ophoes s/s'wilt:t7 1'ta R1f • Mtn o iaty oteMtagP b; �rZ Cdr's * F:.WI WW1( **O 4*# 4, and Week* wMik 1.;.Qar l iate.tn d, Latt.. > . 1 Mtn*" rndit tents fl Ms ltonffity Sir salt nal Or** Ulm tarho r+Ir 41f 1'vt+NYC. .0 AMA:VIe 424ta9 from the tact tut on: • I4 Alicttyie ttitt44 *Ice Ole .t'tt 'ia- ii'•:h. Pat P'A *vent ' Oak* fist X40 St t*as the 1(4 1244A'l4 Frk 'WAS'd. t>)..l!4 Ka%{'l ,`M4 tete St.D4S !n Matil tin ..M9.04,• V fiP secUPUS Secure Call Platform Pattern and chain dialing analysis reporting The Securus THREADS platform allows investigators to identify communication sequences that occur multiple times for a selected target and to generate a timeline of the sequences and conspiracy analysis. Investigators can identify contacts who may be related using data automatically imported from SCP and/or any other set of records imported for a specified target. The Securus THREADS platform allows investigators to identify chains that begin with a communication event to or from a selected target. Communication chains are a set of connected communication events. For example, a target calls "contact 1," who then calls "contact 2," who then calls "contact 3," and so on within a specified interval between calls. Investigators can identify suspected members of an organization using chain analysis of records automatically imported from SCP and/or any other set of records imported for a specified target. AriAId'?TMn:&' la5�:Ti fift?.fit.???Vt'.6�..°.d'4'. i.�7.'vi.,g;,,'I .tttraiaaritritr X5UMM;.' Ar4['c`d.'^SA3ATSWZS"sloe'}AVIA'AT",Sa'VAILASt'iLMAS1f' 1 4f'.Fit4'.dk>"/,'."7, ?i`Ol?Xh"-rili.';ftf N3nr.401rAfit^.' :tXiolaifteMPaef16'. iritr .+9.1.49,10illaaY-'Ya)DAiLA'dJRA7=14?WISI�EJYWWW'F4MITO:X'IM r.. SECU US Technologies 126 The Investigate t Software, Pr,*grams and TI.?ls they provide are very rtant P. the C aunty. Vendors will need tprovide evidence that sh•ws how their I vestigatllon pr;rams are being used by the law enforcement agencies they serve. We are looking fir how effective these programs are at assisting agencies with their investigations both inside and outside their detention facility. Vendor must provide the requested information fr*rn no less than two agencies, and the name, title, and contact informatio -,, f r an i=divadual wh will be the "Point of Cntact" of their agencies so the informati4}n can be validated. ECURUS HAS REAL ND RS T N PS, AND WILL C PLY. The fail,,re to include the above requested infor ation s>r the inability to reach the "Point of Contact" shall be ample cause for rejectin s f the proposal by the County. SECUUS HAS READ, NDERSTAN S, AND WilLL COMPLY. s , Securus has provided three examples of how our Investigative Solutions have aided in successful outcomes for criminal investigations in and around your community. As the long time incumbent ITS provider, Securus has gathered success stories from Weld County investigators over the years. We have included an example within Weld County to demonstrate the direct impact our technology has made in your own community. Below are the law enforcement agencies with their respective points of contact. Full details of each case can be found in Attachment B. Case Study 1 Agency Greeley PD Case Robbery Crime and Large Scale Organized Securus Solution SCP and IPRO Contact Mike Prill Email Mike.Prill@greeleypd.com Phone 970-371-4742 Case Study 2 Agency Arapahoe County, CO Case First Degree Murder Secu Solution rus SCP and IPRO Contact Lt. Tammy Vienot Email TVienot@arapahoegov.com Phone 720-874-3900 :.LYl 4itrafSN.! #&S.4x..d' %k`.$S,e—te ;a .:....:,edt WAS2V ' t,WA_ 'OtiMi MISS ti'iCyFD.?Y'.�2R'tt...FEEaSt :.cs:!" -fin .a'F3. 'i 9MTAFbiSM€I ?a-i'T:71WFig ; vYi".+"4".�wAC3PS✓,se.+.,7iF+y 4,r1.5R,0"Sa �v7..---geie— i"i-.1attWOMI ,v.....,....... ar fi ...0 frGk'.' d. a 3.7.+4E".' ' °Y iiS aarz .'% l ' gral W2„'; CW,,1•2 SECURUS Technologies 127 Case Study 3 Agency Jefferson County, CO Case Interagency Collaboration Securus Solution SCP and IPRO Contact Jennifer Van Dorn Email jvandorn@co.jeffersonocoous Phone 303-271-5349 M. Public and Inmate Automated Information System During the term of any contract awarded as a result of the RFP, the successful firm agrees to provide and maintain a Public and Inmate Automated Information System at n•, cost to the County, increases to rates, fees and/or surcharges. The Public and Inm tat, Automated Information_., System must be a hosted Interactive Voice Response (IVR) platform accessible by both the public and inmates. 1. The system shall include at a minimum the following features and functionalities: a) Inmate Name Recognition including date of birth fallback and alias matching. b) Charges including statute and/or NS entry literal description. c) Bond amounts and types including support for multiple charges with or without bonds. d) Court dates, times, and locations. e) Projected release dates. f) Visitation eligibility. g) General facility information including facility location, directions, hours, mailing policies, visitation policies, money deposit policies, medication/prescriptions policies, court information, frequently requested phone numbers, and/or inmate phone system information. h) Inmate Identificati * n and/or Name Number Authentication with PIN Support. i) Inmate Trust Account Deposits (Public Only). j) Inmate Phone Account Creation and Funding (Public Only). k) Commissary zalances (Inmate Access Only). Porting of existing facility phone number to vendor's data center. m) Transfers of callers requiring personal assistance to facility staff members. n) Touchtone Interface. o) Speech Recognition Interface. p) Text -to -Speech playback of inmate names. q) Spanish Interface. r) JIM integration. s) Call Summary Reports with usage statistics emailed or faxed on a daily, ... •.. 'Li70ARrtegai STraft . Yf irSg $ ifinifirdila!is aSttddL lat i9.M.thadO.iMiaU^ai'vYGiT$'ibt4iMArl25re.avwalattearflirZ' Y.fK!' A.i`.'ai%o" ttai. iMil?'t1ikrAvegAYti"%S# SWOMPX4WI°a`1.PS7AY.7i60Pr,.t.+/i24.YV".+ ..tcoR i:MaTACt✓'<Skg'6weeear i41,.t 3' %T•"kr mgei&fir'lmovegget:.' SECURUS Technologies • resi5. ea, 128 weekly, or monthly basis. SECURUS HAS READ, UN IDERST.ANDS, AND WILL COMPLY. Securus' Automated Information Services (AIS) is the industry's first and only hosted, interactive voice response (IVR) system that provides general facility and inmate -specific information to detainees and outside callers over the phone. AIS also can be configured to enable inmate family members and friends to open or fund a prepaid calling account or an inmate's trust using their phone. These additional funding options make it easier for family members and friends to contribute funds, increasing a facility's potential commissionable revenue. All functionality is available around the clock, allowing constituents to access the system whenever they need it. AIS can be configured to provide callers: • Criminal charges • Bond amounts and types Court dates, times, and locations • Projected release date • Commissary balance Visitation eligibility General facility information o Facility location o Directions o Hours o Mailing policies o Visitation policies o Money deposit policies AIS retrieves information from a facility's various management information systems, including jail management and court systems, every 15 minutes. The service offers an English and Spanish interface, text -to -speech playback of inmate names, and a touchtone and speech recognition interface. Family members and friends access AIS by calling the facility's normal telephone number. Inmates access their information by dialing a speed - dial code from any inmate telephone. Additional AIS benefits include: Improved efficiency - quickly answering inmates, family members, and friends while freeing staff to focus on other responsibilities ■ Use of phone system already installed - no need for additional hardware or wiring 2 Answer 90 percent of inmate questions currently answered by corrections officers . X SS'�iJt'iR `gr.5i:G5'zk8.n3XkU'.Y amFiF:XiistraBRA'cf?c5S!6,it'WiRCr"ilftMilmr•rel-v3Ii'C iT,tk'n •':. �:.. Y._ -. s— .. 4sl4V..r.-- _ ^:awiszam&?.t ?X91,s,C�.?b�ii IST,IMS7S;Y5W11.7!9 ';'_.'m. SISVE'M!r13'5".tfc?:'lviYArrteirtiiOSINE •: .d�,a'+ti:3'vw'MW2*:•:". SECURUS Technologies 129 Reduce calls answered by staff by 80 to 90 percent - AIS provides 24 -hour access and eliminates most common calls Realize a 200 percent increase in answered calls - able to assist callers who might otherwise hang up because of extended wait times Reliable system - 99.9 percent uptime service level agreement Usage summary emailed to the facility every month Increase commissionable revenue by allowing another funding method AIS Return on Investment Most facilities find incoming phone calls to be an administrative burden. Securus estimates that an average facility receives one half telephone call per day, per inmate, with each call averaging four minutes. Inmates ask facility personnel an additional one half question per day. These activities consume administrative resources and take personnel away from their primary responsibilities. 4 Monthly Time Consumption per Inmate 1 inmate X1call X4min X30days =60 minutes AIS 2.0 Value Automation Incoming Requests: Inmate Requests: AIS automates 80 percent of administration requests, which results in a savings of 48 minutes per ADP per month AIS automates 90 percent of inmate requests, which results in a savings of 54 minutes per month per ADP %S`MFatt,M31.?1P.ti/431i2yi .. .. F.V. Y729(fiWBIQt$:r3[.d&'1-0,f5^Y6.WWW-40iffYa.YvtfrerfifalfiA11013ti4}iYRt7i7..tihiLL.eK^%bliil3Ys.E'Y.Y.i' tYAeWe4J.TiAE5tuWeA192 OCIP 447k'ri' aC iAlttctW lfat'E4MT..•4 . .. S9rat&Yc:iF.NPEKV24ZltFP.A'CA !:✓,fak, . $:e":A,c?2"+zY: 3A<:::'..: .. SECURUS Technologies 130 N. Equipment: t All equipment provided shall be new and c mpletely operati al at cutover. SECURUS HAS REA NDERSTA DSD ^,4N t WILL C}MPLYO As the incumbent ITS provider for Weld County, there are distinct advantages that Securus offer including no interruption of service for inmates and friends and family. The Weld County staff will not be burdened with the tasks involved when a new provider displaces the current service used increasing workloads on the staff and confusion with inmates and the public. Securus as the incumbent provider will provide a seamless transition in the addition of any new technology and all equipment will be completely operational. 2. All equipment shall comply with Part 68 FCC Rules and meet tier exceed all applicable codes and standards fir installation ad service. SECURUS HAS ..EADB UNDERST NDS, AND WILL COMPLY. All securus' equipment complies with Part 68 FCC Rules and exceeds all applicable codes and standards for installation and service. MI FCC registered US: 1 DATE05BITC-254, IC: 3267A-ITC254 3. Two port: hle wireless instruments will be provided for the Medical/Close Watch Units. SEW ° US HS READ, UERSTANDS, AND WILL C MPLYO Rod I-Arou fl d Pho es Securus agrees to provide two portable wireless rollaway phones mounted to a roll -a -round pedestal, in a four-wheel design or a 2 -wheel design, as shown to the right, for the Medical/Close Watch Units. The phone can also be mounted to a hand truck (dolly), as shown to the right. All systems proposed shall meet ADA stand. rds. SECURUS HAS READ® UNERST,ANIrS, AND MILL COMPLY. Securus will provide accommodations necessary to comply with the Americans with Disabilities Act (ADA). The Securus program for inmates who are deaf or hearing impaired allows those inmates to place outgoing telephone calls using a text telephone (TTY) device integrated with SCP. SECURUS Technologies buS{ -F.T,sa'mii'fater,aaatta Navrfla �f. aorta rt��.^Fcafrerotwe r+1s:'=u+rFrcaa cialeras aalgt .z3:,.+'aX ;"e`Ta,sis aar-Ca,#�4"s�'Ci dd22°de,- E'a.`irnss °!'.eve. 32Y .-sN&SONV3: MMaaaieX?..w .v 4 CRiJ.LZ 131 TDD and TTY Telephones The technology provided uses dedicated ports on the SCP system and eliminates the need for a correctional officer or staff member initiating the call process. The inmate placing the handset on the TTY device and entering the speed -dial number initiates the call. The inmate then communicates using the TTY device through the Securus SCP to the state's telecommunication relay center (TRS). The information includes the option of including the inmate's PIN, along with a pre- set toll -free number that is direct -dialed to the TRS. With TRS, a special operator communicates back to the inmate to confirm the connection and begins the call connection process to the called party who receives the call on a collect basis. Integrating the TTY call through SCP allows the facility to specify various policy and security measures such as time limits, call recording, redial prevention and more. With TRS, a special operator communicates back to the inmate to confirm the connection and begins the call connection process to the called party. Charges to the called party will be rated and billed by the relay service provider. 5. Once a contract is awarded as a result of the RFP, the successful firm agrees to provide and maintain Video Relay Service (VRS), also known as Video Interpreting Service (VIS), that will allow our deaf, hard -of -hearing, and speech impaired inmates to communicate over video telephones or wireless devices such as tablets. The vendor will provide no less than three (3) mobile video phones or wireless tablets and no less than three (3) TTYs (Teletypewriters) that are compatible with the installed system at no cost to the County, increases to rates and/or surcharges. These systems must meet the requirements of the Americans with Disabilities Act (ADA), and the Colorado Commission for the Deaf and Hard of Hearing. SECURUS HAS ED, UNDERSTANDS, AND WILL COMPLY. Securus has two options available for Weld County: 1. Provide the County with three tablets that can run Purple Communications app over a county provided wireless connection. Visits will not be recorded. 2. If the county choses to add Securus Video Visitation, we will deploy VRS on the terminals and they will be recorded. Video RefaService for op ion 2 (VRS) SCP provides support for hearing impaired inmates through both VRS (Video Relay Service) and TTY/TDD. The Securus VRS solution is a complete solution for correctional grade VRS 'r32 .i tfA'kx Xti s $Yid' 4o"$i? 6' '7AVAiC".C,k'7'.M.iSlatleattlef 3a, AU5SWASZ ETip.'4V2RftTb11,'CaY&JMS71ThitIPCo'bSY29J,.'Af^3i',iSIANgtik'A:C,GSMtlfriitkirvniMPILVerie ply' , 7..W +'I.K""dat R0ZYS'il'Sts.Mfaiirnk7 ar,4.SEJ fi'°,f".:1.!isx 4Veri?.''.�. 17[ i.O45i.1W.' SECURUS Technologies 132 services which incorporates FCC regulations as well as the inmate call controls, management, and investigative abilities expected for inmate calls. Video Relay Services offer unique challenges to the correctional industry due to its reliance on American Sign Language (ASL) which requires visual communication, the automatic insertion of an ASL interpreter when needed, and adherence to FCC regulations which prohibit VRS Service providers from interfering with or recording the communication. Securus VRS addresses all of these challenges so as to provide Weld County with a VRS solution which does more than meet the requirements of ADA compliance - Securus VRS meets these challenges through a high level of integration with SCP. The high level of integration between Securus VRS and SCP provides hearing impaired inmates with "equal access" to communication services while providing Weld County the ability to provide, manage, and investigate inmate VRS calls in a manner consistent with traditional inmate calls. Securus VRS provides equal access by allowing Weld County: To provide VRS capable inmate calling devices which fully conform to the rigorous needs of the correctional environment To manage VRS calls using the same controls as are used for traditional inmate calls To record VRS calls in accordance with the same recording controls which govern whether or not to record traditional inmate calls o Securus VRS is able to record VRS calls due to the fact that Securus is not a "VRS Provider". Instead, Securus is partnered with ZVRS/Purple to be the "VRS Provider". The nature of this relationship along with the proprietary integration of technologies, allows SCP to record VRS calls while still remaining compliant with FCC regulations. To include VRS call recordings in investigations including inclusion in CD Images and individual downloads Securus VRS call recordings include the visual component of the inmate call for both the inmate and the other end of the video portion of the VRS call. The other end of the VRS call might be the inmate's called party (if they are a registered subscriber to the public VRS service) or the VRS interpreter (if the called party is not a registered subscriber to the public VRS service). Since the public VRS service automatically bridges in a VRS interpreter when necessary, Securus VRS fully accommodates the various scenarios the public VRS service may encounter. These scenarios include the potential that a VRS Service provider supports Voice Carry Over (VCO). When VCO is supported, the Securus VRS call recording will include the audio component of the VRS call. t:CiSTKe4rrate5 aZTi"+4."* .[ , !--"VaVtra-.iy3 at'SWX—re�^-.`z�.. deaf . ..iPWW2'i'narit7*';,'4:5W.-2:2.5.W.ii:evIL•n" SECURUS Technologies 133 Securus VRS highly leverages the standard inmate call management control structures used by SCP for traditional inmate calls, including the following: Calling Schedules Max Call Duration controls Calling Restrictions Calling Velocity Specific called party phone number controls both globally and on inmate PAN lists Control over which calls to record Inclusion of VRS calls in inmate calls collected for investigations and evidence The power of this level of integration between Securus VRS and SCP means that Weld County can set "inmate calling policies" which apply equally to all inmate calls including VRS calls or to set unique policies for VRS calls. Inmate access to Securus VRS is provided as an application available through ConnectUs - the controlled inmate interface provided on inmate kiosks. Because ConnectUs is configurable to include numerous applications to Weld County inmates, the same terminal providing Securus VRS calls can also be used for standard inmate calling, Securus Video Visitation, Inmate Forms, and more. Because VRS calls are required by the FCC to be free, all inmate VRS calls will be provided at no cost to the inmate. To ensure Weld County is able to prevent the unauthorized use of Securus VRS to place free calls, the Securus VRS is also integrated with SCP to allow Weld County to designate which inmates are allowed to place VRS calls. The Securus VRS ConnectUs application will require inmates to enter both their designated inmate ID as well as their issued calling PIN before being allowed to place calls. To accommodate the needs of the hearing impaired, Securus VRS can be configured in designated booking &/or intake areas to not require the use of inmate PINs to place VRS calls through Securus VRS. By these controls, Weld County is provided both security over VRS calling as well as flexibility to allow VRS calls in situations where detainees have not yet been issued a PIN. Securus VRS represents the ultimate solution for accommodating conformance to ADA compliance and FCC regulations and the necessary call controls and investigative abilities to ensure safe communications. Y't3' "'+ r d;'dff CRS^ ".£is's airra'-65ffiP�7P'�IHii'd.Id"R, "i kC4,iLli t?ag'.ft7:ikYEkLY1i+t.:147M�- .'- !3'G+ .f(,'r3it1'.``^rD.P₹IP!PIOiY} 17S ?Fd9X5'7'O'.ROM'% }'n"tY.tis'"titresitta'rMtM{LlIu7FNPi;traliG_.�Nt7€114:C.<ezet'0%i t7?2$iYL;:Tl'iII'riisMr';+',dReerri1:'i�x.XNKd'Zt' 7'IXt7h"X0r+.C.�a:uvea7Qi:47 .r.35i: SECURUS Technologies 134 6 All inmate telephones shall be indestructible type telephones suitable for use in a jail and community corrections center, tamperpro of, ith steel encased housing and shockproof keypads. All inmate phones shall be labeled to advise inmates that'Q_s.11 calls are monitored and r-corded'5o All handsets shall be of heavy-duty construction with no removable parts and shall be hearing aid compatible. The handset c rd shall be armored with a stainless -steel lanyard. Ail phones shall be water pro•fg firepr:l f, feature DTIVIF dialing. SEC US HAS RE D, UNDERSTANDS, AN la C �a4 PLY. Securus' inmate telephones are the strongest and most reliable units available and are designed specifically for the prison environment. Securus is proposing Winter brand 7010 phone model. The following information is the manufacturer -provided telephone specifications: The Industry Standard These phones are the overwhelming choice for state prison systems, the Federal Bureau of Prisons, county, and city facilities nationwide because of their proven reliability, durability, and flexibility. Features/Options The proposed phone models include the following features: Built-in user controlled volume "LOUD" button for ADA- mandated volume control (user must have control of volume amplification, AND volume must reset to normal with hang up to meet ADA requirements) Cold rolled steel provides rugged vandal resistant telephone housing designed for inmate use Confidencer technology, built into every dial, filters out background noise at the user's location, allowing better sound to the called party All -in -one electronic dial features modular incoming line and handset connections for quick maintenance. Carbon (HS) and DuraCleare (DURA) Handsets have separate 4 -pin connections. ® Heavy chrome metal keypad bezel, buttons, and hook switch lever withstand abuse and vandalism Armored handset cord is equipped with a steel lanyard (1000 -pound pull strength) and secured with a 14 -gauge retainer bracket for maximum vandal resistance Handset has sealed transmitter and receiver caps, suitable for heavy use and abuse locations Pin -in -head security screws minimize tampering rieseragroapardriaTeAramPim SECURUS Technologies y esW2-Y"4 t4Sa"rardira :-._=ati =^!.'$'r b fi 4aft sistfrao:'o' "4'damm�n.. ' nS% 4Fo.Pt.'x3 � .7i 135 Hearing aid compatible and FCC registered US: 1 DATE05BITC-254, IC: 3267A-ITC254 Securus will provide durable printed dialing instructions at each inmate telephone location in English, Spanish, and the other languages specified by Weld County. As a security measure, Securus will use materials and techniques appropriate for the corrections e nvironment that explains the process in a clearly defined and easy to read manner. DTMF Feature The system, by default, does not allow the inmate to press additional digits. Our SCP uses our patented DTMF collection techniques to only collect and act upon digits that the system is e xpecting to be pressed. Unlike traditional premises -based systems, SCP controls the call and buffers all information from when digits are pressed to when they are sent through the call flow. For instance, the system asks for a language selection and expects a one -digit answer. Then the system asks for a PIN and expects a max PIN length to be entered. After the call is completed, the system does not expect the inmate to press any digits and will not read any extra digits if they are pressed. Inmates could press as many digits as they want and the system will not pass them through or react to them in any way. This makes it impossible for inmates to receive a secondary dial tone or call anyone by dialing additional digits after the call is completed. Thos patented ture is on y v(allable on the SCP. <• 7. All telephones instruments shall be line powered and have UPS back-up power. No separate power supply shall be required. The UPS Back-up as other equipment, whether or not specifically mentioned, to complete a total inmate telephone system will be the responsibility of the successful firm and at no cost to the County, increases to rates, fees and/or surcharges. SECURUS HS Es t N ERST N*S, AND WllLL CO 1 PLY The telephone units are line -powered and require no external wiring, backup batteries, or e lectrical outlets at the telephone set locations. Securus will maintain an uninterruptible power supply (UPS) backup for the equipment installed on County premises. Securus commonly uses Powerware 5115 UPS, which eliminates spikes, sags, surges, transients, and all other over/under voltage and frequency conditions, providing clean power to connected critical loads. Powerware 5115 UPS sgicast . vSAW::ardNdNlvY.skwrzwom¢i ilzwews3'refflorRozra Io:as sca tafialR watt izirtimpas skesvenysrd voosw.mhvagi!m v isrs. R.I.we.L�'rY mterP',i�ammtravmftsmsvtl3VtssewtsF20Salw3H .`.4 L'. _uHRfiIcvntaaL' i valarinati n'Gatcre& wfil rx rtM0?�YP" no itcfr art9F.' ..lawman ricer zeovanwit uifin". K WaA4.1.ittaMvion4.'o1 itimu SECURUS Technologies 136 The Powerware 5115 rack mount UPS is a high -density power quality and backup power protection solution ideal for servers, storage systems, network equipment and other critical devices. Delivering basic surge protection and backup power, the Powerware 5115 rack mount UPS additionally offers the best UPS power protection against five of the nine common power quality problems. The slim design and wide range of UPS system installation possibilities make the Powerware 5115 rack mount UPS the most versatile UPS power quality solution available. Calls in Progress The Integrated Access Device (IAD) and uninterruptible power supply (UPS) maintain all currently ongoing telephone calls for up to 30 minutes while blocking any additional call attempts after the event. After 30 minutes, the system powers down to a quiescent state that allows it to resume full operation automatically after commercial power is restored. After power is restored, the system immediately restores call processing. When commercial power is lost, there is no change in the operational characteristics of the system. If commercial power is not restored prior to exhausting UPS power, the system terminates all calls in progress and shuts down. If commercial power is restored prior to exhausting UPS power, no change occurs in the operational characteristics of the system. O. Options: The County is very interested in all optional features and technologies that each vendor may have to offer. These value-added options can be additional features of the system, integrated solutions or external technologies that complement the inmate calling system and enhance our ability to provide service to the public, inmates and perform investigations. Optional features and technologies proposed may be included in the bid at no cost to County, but should not be considered a possible revenue generators as the County may not elect to take advantage of the optional features and technologies. SECURUS HAS READ, UN E!':STANDS, AND WILL COMPLY. As your incumbent ITS provider, Securus is pleased to offer Weld County the following value-added options as additional features of the system, integrated solutions or external technologies that complement the inmate calling system and enhance Weld County's ability to provide service to the public, inmates and perform investigations: Guarded Exchange Securus Video Visitation SecureView Tablet Program WraierillfrafistraRlitfr staansay eatsm. _._gym • • savaxa . SECURUS Technologies 137 urded dE Monitoring Services an Guarded Exchange (GEX), LLC, is an integrated Investigative Solutions Company providing highly specialized turn -key investigative solutions to corrections and law enforcement agencies. Securus Technologies acquired Guarded Exchange in October 2015 as a primary resource to bring to bear the full potential of Securus' comprehensive suite of investigative and security products and services. Guarded Exchange aids corrections agencies in maintaining a high level of security by developing investigative tools and strategies which identify pattern changes in inmates' behaviors that may signal suspicious activity. Through the use of GEX, users can expect to leverage an extensive list of proprietary technologies that sift through all facility data types to produce investigative opportunities. Call data records and call recordings can be reviewed and correlated against disparate facility data, live call monitoring and cellular data extraction. This investigation management component allows for Investigators and Intelligence Analysts to leverage investigative products from Securus to allow for data from inmate telephone monitoring and cellular forensics to be paired together to provide additional opportunities of interest. These investigative software products are: THREADS Investigator Pro ICER Through the use of GEX services leads are chosen based on Securus' Actionable Intelligence Potential (AIPTM) scoring system. This platform can also leverage additional technologies to mine through phone calls, emails, financial transactions, and other information sources. This service is also used to identify and report variations in offender calling patterns and information based on proven tools and statistical methods. These services on their own will provide investigative leads that can be curated and presented to facilities, allowing them to spend time focusing their efforts on data that is substantiated without spending additional man hours leveraging resources to identify focused leads. Collectively, Guarded Exchange staffing, resources and expertise, coupled with Securus unsurpassed suite of integrated investigative and security tools, provide Weld County with unparalleled solutions to combat fraud and enhance security and safety of staff, inmates and the public at large. National Cellular Forensics National Cellular Forensics brings the sharing of information through mobile devices directly in t0 the open by allowing agencies to access device level data. The ability for agencies and organizations to pull information from confiscated cellular devices nationwide is an important next step in identifying and solving a wide of investigative scenarios. National Cellular Forensics can identify information through any communication • • "Jeik.Xu'L"5₹£i "c:G9L'_ arrn'n'iticri.VZ:...'5LrMrs-WM15.'-SPsx<S'-':L:B'C=,fr' r.+ atira�9, eilircur?:_e lt.. :-F,1v3P..`f.3L1Ti}Te36}.. SECURUS Technologies 138 method utilized by cellular devices to uncover threats towards public officials, coordination of escape attempts, victim harassment and much more. Many times the equipment, licensing and training required to investigate cell phone data requires large capital investment, time, and resources than agencies are incapable of providing. In many cases phones are damaged and beyond the capability of traditional data extraction methods. In these particular cases, Securus has the ability to forensically extract data from those broken and damaged devices through highly advanced and technical methods. All of this provides facilities with the latest in cellular forensic resources, and allows Securus to deliver cellular data extraction support to any and all customers no matter how unique the request. Securus � �d n OVERVIEW Product Summary Securus can provide Weld County with the Securus Video Visitation system, enabling safe, secure visitations with less burden on facility staff. This advanced solution provides multiple benefits, including: Enhanced facility security by reducing the possibility of inmate confrontation Reduction in inmate and visitor movement through a facility ® Improved inmate communication with legal representation, bail -bondsmen, family, and any other persons authorized by Weld County administration Reduction in contraband infiltration • Increased security for visitors e Increased inmate and visitor morale with increased opportunities to visit Reduced man-hours needed to escort inmates and visitors to visiting areas ® New revenue stream for the facility through paid visitation sessions The Securus Video Visitation solution is a centralized system, similar to our Secure Call Platform inmate calling system, with regular technology and feature upgrades. Securus easily enables new features and modules through the centralized system, even after installation. Anywhere Video Visitation Anywhere Video Visitation allows visitors to visit remotely with an inmate using an AndroidTM or Apple® device or computer. This allows family, friends, Attorneys, etc. to visit with inmates from anywhere with Internet access or WIFI capabilities. Remote visitors can download the Securus mobile app or access wwwovideovisitanywhereenet website to sign '73 _a:Vi sad ViEs=,LXfv' :Qk'.r', � ee.Ylfi TZAW eW,rP5�.tYfifil?'rf_'3'.T. IVZO`Pis rdiZIMOttabtfleigrl�fmbYid i3 '..iii, si.':' SICURUS Technologies 139 up and manage their visitations. Securus connects over 1.8 million remote sessions annually. Securus stands apart from other providers in the industry because of its unique approval process for visitors. As part of the account creation process, visitors must submit their picture and government issued ID to allow Weld County the ability to review and confirm the visitor's identity prior to visiting an inmate at their facility. From the Securus mobile app or the website, visitors can ■ Create, reschedule, and/or cancel a scheduled video visit session Pay for the scheduled session with a credit or debit card Apply for remote video visitation privileges from the facility join a visit session with inmates (no officer intervention required) On -Site Video Visitation Onsite visitation allows visitors to arrive at the facility to video visit at a touch screen terminal with an inmate. Visitors enter a PIN unique to that visit as validation of the visitor's appointment to the inmate. The PIN is provided to the visitor after scheduling the onsite visit. Visitors are able to schedule their onsite visitation in three easy ways: Securus Mobile app- Visitors can schedule their onsite visit by downloading the Securus app to schedule their next onsite visit Onsite terminal - Visitors can schedule using one of the touch screen terminals configured for scheduling their next onsite visit Visiting www.videovisitanywhere.com through a mobile device or computer Efficiency -Driving Services The system's open architecture allows the terminals to provide more than video visitation. The video visitation terminal can also serve as a kiosk to enable video arraignment and visitation sessions between inmates and their friends or family members, attorneys, and law enforcement officers. In addition to traditional video visitation sessions, it also facilitates the following activities: Visitation registration and scheduling Inmate information application Sick Call application Securus' Secure Instant Mail (electronic mail) Commissary order application Storage of recorded visitation sessions Emergency video application vk tY.mind'6�fbN18'YYA'.t`CfiSl°Yt^,F7,.ft:, ; clizitrBYakEf..+.5" ..Cu''fsF'.'Rgoat5' ts-po'MRsstktr.lk'sLeatttgVaT'7 .'Y•Te. ^ aw %&' i151adtali910NfP.wYkYatti1P•fttlla Alitik+"agAMv"ei'- Yd aikruff. Prifig a%%,??Y�C�{$f1.m"aeiaivgi;r1Maa°'reliriseinicsdiA-ViaiFtkkavdks Lzgazaw/h6iettza'.UWXh' ' eiffiewe becieneaf.'4i31hY4x.arcre!tCvFb5t'ai4t. SECURUS Technologies 140 ■ Automated retrieval and playback of sessions Visitation reporting Summary Securus Video Visitation is a 100% Web -based video visitation platform and integrated inmate kiosk solution specifically designed for correctional facilities. Our video visitation service provides Securus clients the very best in video visitation without the burden and costs of managing the system. We maintain the video visitation system 24 hours a day, seven days a week, 365 days a year. NM DOC benefits from a quality of service that is fast, accessible, and secure. Video Recording Storage and Security Video recordings are stored in Securus' centralized Disaster -Resistant Carrier -Class Data Centers located in Dallas and Atlanta. The Data Centers house commercial -grade, high-performance, managed video visitation systems built to the latest technology standards. These centers manage all of the hardware and software controlling fraud detection, investigative features, visitation processing, visitation records, and actual recordings of visitations. They are managed under the direct supervision and immediate hands-on maintenance by trained data center personnel. In addition, all equipment used to store recordings is monitored by the Securus' fully staffed Network Operations Center 24 hours a day, 7 days a week, and 365 days a year. Securus records all video sessions to two separate Storage Appliances, using two separate connections to the different Appliances. The Securus Data Centers are carrier -class data center that haves some of the most comprehensive security measures in the telecommunications industry. Multiple layers of security control physical access to the Securus network facilities. Securus Video Visitation Security personnel maintain the following procedures for allowing entry into the data centers: Security personnel are on premise 24x7x365 Cardkey reader (electronic badge) access for entry All persons having a business need to access company premises must carry identification badges at all times o11$tYfrtF7.S5Fttin_Wa+Fi67XSwvrYa3i'. w ,X2aYk.%/.A^,.�i. idlf�WN.ANitiF7^.C.17Y%VVJSua'CTf$k'J'ir.•.'F4�L5.F giFAM.aS'f`91J5.ntMCWWiillttard1MntiIT/.rFAISI ..�•.�.ar≥ fir. __�R+ s'i # .y-[ LnLL?Pe' '=!'.{rex4.rt7z'.<, ?A-aLVMMaitWiFz.Y.7W1t�S t3 ierae?9Y6�'y"q's'...li?T&%liPcLt13M1?EftLLLTF'ltJILitrar...'AYyiti1�4'..7 .?iTd7�sib'?, .:,b.�9d f U[SOWAAgr2VP,, SECURUS Technologies 141 Man traps at each entry and exit point in the data center. Man traps use two sets of doors that both require electronic badge entry. The first set of doors must close before the second can open. Other companies may try to convince you that a second rate method of storing video recordings - such as storing them in video visitation terminals accessible by inmates - is adequate. Do not be fooled. With Securus, you can be assured your video visitation session recordings will be secure. No other company in the industry provides this level of security. The Securus n Lnri Video 't4uo "F^ns . Hardware • i' Software • 1 Automation Consumer Experience • 1 • '4; Single -Source Provider Bt.'ii d?1N1intw'7437wskyaFoolo3t21"Qns33Y�C'o S."oantr�A>t.teauxatsi? Securus assembles or manufactures all inmate and public -facing corrections -grade hardware, ensuring the highest quality hardware in the market for the past 20 years. Securus has deployed more than 8,000 video visitation terminals across the nation, more than all other ITS providers in the industry. The only video terminal with LED lighting that automatically activates when a session begins, and deactivates at the end of the session. Securus employs a large staff of dedicated developers and regularly release new software updates on our web -based platform to our customers —at no charge. Unlimited applications on our ConnectusTM platform 0 Customized messaging to orovide inmates with important facility news or updates Securus requires no staff intervention to connect authorized visitation sessions (saving you staffing resources), while other competitors require a significant amount of staff to manually connect visitation sessions. Visitors can schedule both remote and on -site video visits from our website SVV automatically checks for visitation time conflicts Securus offers a mobile website, iOS application, and Android application that facilitate remote video visitation. This allows for more visitation opportunities and increased revenue sharing. To date: Friends/family members have installed the mobile app more than 61,000 times. a Securus has conducted more than 1.3 million SVV remote sessions and 1.9 million on -site sessions in the past three years Securus provides all functions of video visitation, including hardware M a2si'!tl#N17+N$.l41H'6'RC 1lY3 ,:t�fA`r 9.F.1✓aisatizr 9SYekY!'S16 PESSX.7ail'iSz.t32P id'{oes R. 3'.at"!?eYdAlrfR'l. tSA)VRA'le.W ':Shc%'FM'.f3"RSR .bt' 1,ffee liegia` '+„'+i^.JW,4"ar::,�� it iny,',. SECURUS Technologies 142 assembly and/or manufacturing, software development, technical support, customer support, field service, network monitoring, marketing, etc., while other providers outsource much of this work. This benefits NM DOC with: • Intelligence from a single communications provider • Interoperability of multiple systems and applications with proven technical and customer support curus Video Vsitaticn (S bile Apps Securus° video solution has grown larger and faster than any other system in the industry because the technology and service is the best° Securus° SVV app for Apple 'Phone®, 'Pad®, iPod touch®, and AndroidTM devices continues that technology growth with full mobile support for conducting video visitation sessions. This revolutionary new app makes it easier for inmates and friends and family members to communicate, which provides facility customers, like NM DOC, with additional investigative sources as well as an additional revenue stream. Full mobile support provides an easy and convenient way for Securus Video Visitation users to complete remote video visits with an Apple device or Android smartphone or tablet. The ability to conduct remote video visits with a mobile device provides family and friends with limitless opportunities to visit with their incarcerated loved one from almost anywhere. In addition to visiting remotely with the app, users also have the following features: Fa Synchronize visit details with OS (operating system) calendar Receive notifications about pending video visits Review visit details Test Wi-Fi/cellular connection to determine quality of video visit Securus is the first inmate telecommunications provider with a fully functioning application that allows users to complete remote video visits. Our application eliminates the need for laptops, Web Video Visit Schedule Sample d. app screen Sample AL .. ONE : -12:30 Atvl Status: Scheduled •AgS,Frfjy :Weaik,*,.",* FY „r«. roaa%" a n!(: ,)'d psi ..,:. ,>-+�3'>,:.• -... ;::r a ,..'. ttfKIff.`ka"% kYPXtftareMtT4'. di 2aX' 'F.,Vs i7Mrb aWan 1Ta:-Sear-s C7 ePrao-c': 1.M1,. 1 ^S iEstArert i7k7-P restW gratzi lfeg . izIP.Vi 3hSsS�+ "Std'!rSar atrZritu € ng"la'R Sr ,.:e`a" afinMMS SECURUS Technologies 143 cameras, or any additional hardware. In addition, home internet is no longer needed to complete remote video visits for users with a Wi-Fi hotspot or cellular service. Promotions To help increase SVV adoption success for NM DOC, inmates, and your constituents, Securus can work with NM DOC to develop marketing promotions that might include coupon codes, first -visit -free, or other Options that best suit NM DOC's needs. Co n A decade ago, it was hard to imagine that your correctional fad ity would need anything more than a telephone on the wall for inmate communications. Today, there are a wide variety of communications options and tie device on the wall can be used for so much more tnan telephone calls. ConnectUsTM is Securus' vision for the future of inmate communication and self-help services. ConnectUsTM inc udes an integrated video terminal that fad itates access to Securus and third -party services through a common interface. Your facility can completely manage what an inmate can or cannot do through the ConnectUsTM software. C _ 7 • im. a g i n g turning. your existing: hardware into multi- purpose _inmate communication devices... Which present a familiar interface that completely controls everything an inmate is presented with.... Yet provides unprecedented communication access within the facility and beyond... .1 Providing automated reporting compliance, and conflict management... With an infinite ability to scale allowing quick implementation of whatever the "next" app might be... .1 A. • The ConnectUsTM software enables users to perform muliole operations, similar to a smartphone. Inmates can place a telephone can or join a video visitation session, read a digital inmate handbook, submit a grievance, watch a tutorial video or place a commissary order. ConnectUsTM also manages which applications are avai able to inmates and when. It ensures that a scheduled visit is not interrupteo by another inmate placing a telephone cal or using the oeviceto place a commissary order. Moreover, other vendors easily create and pubish an application for use by your inmates through ConnectUsTM. Inspired Design ir4r 9i.%' s!iSy7YD.'�L3�Y" Wniiatit u'tritth7',";'Di 9�7,..TwY,'.'°iYb3` asie i.4• 3 sletir0;94•7`.2RY ik"Utiatti' 5'wi.noMi?A i3i:81.4WMIS1.'Ir.A;'vU%.'M NF,'d'.4•3:LRa'.ICs#',biiv:X ISMS tt '3-5.°i;r '"' ! `igNI IPOlgrifin :.d .`adl'Rk"rki'"aeCos" ZIVI9C%""S'IPM31O,44i! tlawtM. . inva'OSrH9B3k'ti'Ye tallailISCU•ransi alai$tratelmapt; <ak'o. 'a. fs's"J29nveinni.itcsmeeasa+' ni SECURUS Technologies 144 ConnectUsTM is a collection of intentional details that add up to an impressively powerful inmate communication platform that consolidates all inmate activities into a single unified interface. With a customized mix of applications, your facility can deliver an experience that keeps pace with today's technology while lu#tl making life better for your inmates and staff. Multi lan cage Diitl Bulletin Board Nttelik Conflict Resolution 1. Conflict Resolution BIG Buttons .rr 4 Touch Screen ConnectUsTM manages available applications by the time of the day or day of the week. This allows for information applications, such as an inmate handbook, to be available during non -calling hours. ConnectUsTM automatically prioritizes scheduled communication events higher than non-scheduled communication events. If a video visitation is scheduled and another inmate wants to use the same teminal for a telephone call, ConnectUsTM will limit the call duration to avoid conflict with the video visitation session. Similarly, the Telephone Calling Application is disabled when a video visit is scheduled to begin. We manage usage conflicts, so your staff does not have to. 2. Applications ConnectUsTM provides an "app store" environment where new functionality can quickly and easily be developed and delivered to the inmate. 3. Date/Time ConnectUsTM continually displays date and time so inmates can manage their schedules and not miss or be late to scheduled communication events. tist94100**g,Illeib00 PHONE GALL VEl)r' INMATE. POgpi TREE r ?MfrnSSARY VISITATION Yovt visitation sthcdu{e is c;ractir.ing to ;Aim rem*te v,Ct4 vi:5 tater) ft onr S Warn - 10:?Qperr, 7 days i weF4 A1t6; MI* r:re no rePttsrtuciys nn nrmber- of remote i i yoU !PAP armeted per week. Tell your ft rends arty f;3may.merlons tusign up forrtirrkote video W..-'fta;;orI by going to wwwSecurySTec't. r�c�� :SQ an 4. Multi -Language ConnectUsTM supports the ability to display applications in multiple languages - allowing inmates to use the system in their preferred language and enhancing your facility's support of non-English speaking inmates. 351a .4%"+0R7'at41 +$4.17a?'.. 173ASS° {i% reti5Nic) trae-:dSCIi'F IX:(1i?IRx'a'?i9Vtr.Yt: la/.9523- �..-?Y::ir iSS'in ArmL9IP'W/<a.S^.,1oY- Si.'r^.i+T:trifie"sW.1497'fiW'Wdalt R.'c71aNTAPZIMareAra`::watT ii:• ..'i.trefThir.Cf``,TLYAL'WL Cf/.. irs 1LIWS"er^iti95 77 SECURUS Technologies 145 5. Digital Bulletin Board ConnectUsTM allows you to easily publish notifications that are always displayed on the ConnectUsT" terminal. In addition to providing pertinent facility -related information, these messages can be used to promote new products, services, and promotions such as Video Visitation. 6. Multi -Tasking ConnectUsTM allows an inmate to use multiple applications at the same time. They can be on telephone call while reading the inmate handbook, or placing a commissary order, or submitting a grievance. The ability to multi -task allows inmates to accomplish tasks quickly instead of unnecessarily preventing other inmates from using the terminal. iflrnt1! Telephone Application Inmates can speak to loved ones using our Securus Call Platform (SCP). SCP delivers the latest in inmate calling technology with improved call quality, more effective investigative tools, and greater flexibility and scalability for future growth. New technologies are applied immediately through quarterly upgrades provided at no cost. Inmates can place calls with the sam ConnectUsTM terminal they use to conduct a video visitation or submit a grievance. All communications are 100 percent monitored and completely secure. Benefits CON NETc Alta , J 4.1 5 H .KI r`1• ---T ¢-'-WI" -am S • :ItaiTH I Security Controlled Access Minimal Disruption Easy User Experience Multi -purpose device allows more capabilities with less hardware Video Vkitation Applic tion Ti cilizJzsazir ' s' ra2Cinwiy�anth?a;`a' Fitt l can 4zwarr VRetnitLefilreSSi T:'.C? .9111 'NnMS't}raris3:?'.x.3�"�=+s""rerWit nectM7Tb94a3 ealfet llii'.dWLiMINI antra. k'I.s.'3r'L cv�"-xn- '33fl3satel Sri^a-P. al.Sain41"5!J'd e!li+r..1. fl^rdS zzttalei Pa^ SECURUS Technologies 146 Nothing beats the ability to "see" a loved one, and Securus Video Visitation makes that and much more possible. While a friend or family member visits from the comfort of their home or office, an inmate visits from their pod, eliminating the need to move the inmate inside the facility. SVV is a fully web -based visitation system that allows family, friends, attorneys, and public defenders to schedule and participate in video visitation sessions with an inmate - from any computer connected to the Internet. Integration phone calling and video visitation onto a common platform maximizes facility revenue and improves investigative capabilities. Benefits Security Controlled Access Minimal Disruption Easy User Experience Multi -purpose device allows more capabilities with less hardware s u rm 1plicii:tion y Valuable time is lost every day when officers have to process inmate requests manually. Worse yet, every request must oe hand written and there is no easy way to maintain accurate records. This creates unnecessary liability for your facility and leaves inmates believing their requests have been ignored. Inmates can electronically create and track requests through ConnectUsTM and staff can easily review, respond, and process requests. Requests and responses are tracked and saved for future reference. Two-way communication with inmates could not be easier. Benefits za Allow any number of forms made available electronically Define custom routing of forms to the correct person Enables two-way communication so inmates to receive an electronic response III Documents and archives all communication Grie ance Application j SECURUS Technologies 147 Grievance administration is often one of the most complicated and manually laborious processes in a correctional facility. Certain inmate rights must honored, facilities must respond within strict timelines, and all actions must be property documented. Failure to do so comes with large penalties and fines and creates legal liability. The Grievance Application is a form submission and routing tool that allows inmates to submit grievances electronically. Correctional staff can then electronically prioritize, route, and respond to the submissions. Benefits Create multiple inmate forms with individualized routing processes Configure the Grievance Application to process multiple types of forms and custom routing based on the type of form submitted Require responses from jail staff to validate that the response was received Eliminate manual administration/paper-handling of grievance forms How the Grievance lication Work ■ First, Securus will create any number of customized forms specifically for your facility. You may have a different grievance form for medical issues than you do with operational issues. Each form can have an individualized routing process. A medical form can be electronically delivered to your medical staff while all other forms go to your grievance officer. Routing can also include an appeals process. If inmates are allowed to appeal a grievance response, the form can automatically be routed to a different member of your staff tasked with managing appeals. Ffi Inmates access the Grievance Application through ConnectUsTM, where they can view and manage existing submissions or create new requests. DLsl i:� t%: -j r .1"1!i S> & I f8 *nos HoDs. ViCemiiUp 'J:d'' ptlnance Mtn Of Stari � '`, t Wittig - • .wa..t =saraompls ,.we. Asa. sot Ill "AIR"'444.4221422 Y .. ::E 424a 4.-knn rY,ut N.9, dC-ztsa s '? lino' J'GM• /.b• .S l.. 4444 ,241-1, 9Vk6twa as '4144 — Mu 'sr auxc,t .. sus u: « < 4 n4ccvawx n� y nr.KC•x+cv StuVrenF nnuttrtsnents e4U++!y YMT1 Mefeerntk Irtfer en Its-,rain;Gs iit..saitirg f S Is. Rs* ffv4 Ypr it,.II baziattif t: 44,1:A4ataray.VM.V4AF4Sa.nimpoo0.AesAfal.W'Xaaligrn V13 -. las Timm 14..00 t=lwlYr Eir.w sr yllstu :;K 3` vItiegarimarna_n ? a cirtivar::.;4 w=sEYaFFe z>r +-,rariS.Thet :bti"s +'-'•' 'raw-'Kt7'>x?L'ZR..\:.'IT 1,-rafgel4a:% eitct z4?l+ns+ •artr'$95MIaTiCcN ran .7rc--fir;.,1,rintt i,:-;RDL a ..rc�.=� Z-7,1 sWardossthsx 2'.ft5"Xnsu : SECURUS Technologies 148 Your staff will use Securus' centralized platform, SCP, to view and track all grievances. All steps within the grievance process are time and date stamped to ensure compliance with all necessary standards. A customized Grievance Dashboard within SCP allows you to process grievances quickly and easily. Commissar"; Application ConnectUsTM-enabled devices continue to be useful even when telephone and visitation hours have passed. For example, the devices can be used to place commissary orders. Securus has multiple integration options to display third -party vendors° applications or integrate directly with your facility. Providing inmates better access to a commissary application can have an immediate impact on commissary revenue. Benefits Eliminate the need for multiple inmate terminals or kiosks Increase efficiency by automating the commissary ordering process Maintain control of the integration and ensure that inmates are not able to access unsecure IP addresses once in the third -party application Inmate Handbook Application A digital version of your inmate handbook can be accessed through The Inmate Handbook application on ConnectUsTM. Inmates can access information without printing or distributing a single piece of paper. Digital versions of other important documents can be available on ConnectUsTM in addition to the Inmate Handbook. Benefits Reduces/Eliminates printing/distribution costs ® Reduces staff workload distributing and replacing handbooks Provides instant, electronic updates to documents Vide Elucation Application ConnectUsTM provides the ability to upload any MP4 video. Everything from a video version of your inmate handbook, a jail orientation video, or a video tutorial on how to use :*aVaatailintlarif0 iw'� h'Gfti tl' LarMil!"rCita'..'3'%f; 'YitCMZ,F3'r=" ?°➢ ftlei55ra 1HilPWAUSU Sn-rga.Vazt:Wffil.Vinttral.'t�'3`ve" M'ari'rs^scan9vLa►.T.CY14F3iha ;u"JWS'MS3 .a 'Yu`;:' ;' n, may .£?PTV:5P/":vzi trliha. litrit Si'f1:'s2s,-rFnMeictitt,.+'.Ca°Y°c.9±x"b' s.s.:YJ'kl.tnn,l:.zt� SECURUS Technologies 149 ConnectUsTm is possible. You can make the video available for viewing any time or only during defined hours. Benefits • Communicate information to all inmates, even those unable to read • Provides a form of communication that is often easier to comprehend, ensuring your message is understood ■ Provides educational videos without staff involvement Prepared for What's Next The ConnectUsTM platform always remains up to date through regular updates. The platform can be customized to meet your needs and has the flexibility to handle whatever is next. In fact, using standard application programming interfaces, this innovative platform enables almost limitless integration with virtually any application, today or in the future. Securus' mission is to deliver valuable solutions to our customers through technology. This thinking drives all we do. ConnectUsTM is the latest Securus technological innovation designed to improve the safety of your staff, inmates, and simplify facility operations. Your visitation sc week. Also, the your fr hanging to a 3Strdetions on th smit members' SecureView Tablet INMATE ORIENTATION ATION ,HANISBOOa VIDEO ote video visitation from 8:00am - 10:00pm, 7 days a nber of remote visits you are allowed per week. Tell r1.up for remote video visitation by going to tech.riet. Securus has been providing quality technology solutions to federal, state, county, and city prisons and jails for 29 years. SECURUS Technologies Each of our solutions has been developed based upon client feedback with system security, public safety and improvements to overall facility operations in mind. The SecureView Tablet is no different. The SecureView Tablet offers inmates enhanced communication, education, religion, and re-entry resources while creating additional revenue. Inmates can have ruggedized tablet devices designed for the corrections environment and "locked down" to prevent access to unauthorized content. Our tablet is patent pending, and we are confident it is the most secure tablet on the market allowing facilities to expand services without additional manpower. Our deployment plan was developed through consultation with multiple state and county entities to incorporate the best features desired by all agencies. The plan is designed to adapt to your environment and deliver the benefits of a tablet platform without creating operational challenges. Our solution is "turnkey," requiring minimal facility administration and will allow for the expansion and customization of content and capabilities without risking security. Best of all, the SecureView tablet offers full control by your approved staff over what each tablet may access using the SecureView Command & Control Officer tablet. Program Overview The SecureView Tablet is a low-cost, secure, multi -purpose communications device designed specifically for the rigors of the corrections environment. It hosts a variety of applications for inmate education, entertainment, communications, job placement and more. SecureView Tablets utilize industry -leading hardware, network and software, which allow for: • Officer Command & Control Tablets (Securus Exclusive) - Remote behavior modification and control of inmate tablets • Behavior modification • Phone - Fully integrated with SCP platform • job Search - Real-time job search database • Education - Access to a variety of facility approved programs • Law Library - Access to Federal, State, and Local Law ■ Music - Streaming music • Podcasts - Educational, spiritual, vocational, self-help, and more (over 500) ■ Religion - Access to religious books and podcasts • Books - Educational, fiction, non-fiction, etc....Access to over 3,800 unique titles • Games - Proactive and constructive SECURUS Technologies 151 • Services - Approved Officers may publish notices or information to inmate tablets from officer tablets, in real-time • Forms and Grievance - Provides administrative support, reduces paper usage, and fully integrates with SCP Dashboard • Documents Viewer - Digitally display all facility documents The SecureView tablet is delivered directly to the inmate with each of the applications already on the tablet and ready for use. With our unique pricing model, Inmates can read books, stream music, play games, listen and watch pod casts, research the law library and even look for a job, all without incurring any additional costs. This pricing approach, in addition to shared tablets for automation and education, allows for tablets to be securely accessible to the entire inmate population. The SecureView tablet offers facilities the flexibility of a safe and secure personal device for inmates to assist in re-entry programs, job search, law library requirements, communication with family, and education. All these applications plus books, music, religion, games, and podcasts will promote positive inmate productivity; keeping your facility staff safer to focus on real security issues; while saving your staff time by not conducting risky, expensive inmate movement to get inmates to these costly services. SecureView Tablets software, network, servers and content have the highest levels or security and have even been field tested by cybercrime experts to ensure your protection. Program Advantages • No Cost to your facility. The SecureView program is structured so that there are no costs to your facility. Securus provides all network, on -site equipment, shipping, training and maintenance of the system. • Ease of Repair and Maintenance - In the event that a tablet is in need of repair, the inmate simply turns in the tablet and Securus will ship them a new or refurbished unit. The retuned unit will be re -furbished and placed back into service. • Enhanced System Security -To ensure complete tablet security, Securus removes all base tablet functionality as installed by the manufacture and then re -installs our proprietary SecureView software and applications. To provide this security, the tablets will only work on the exclusive Securus network installed at your facility. If you took the tablet outside the pod or area in the facility that it is designated for - the tablet becomes a doorstop; it is unusable. Securus' low cost monthly subscription plan is optimal for this ultimate secure solution. Any ability to access the internet or function as a traditional tablet has been removed, effectively making the tablet non-functional outside of the prison walls. Upon release the inmate simply returns his tablet. SECURUS Technologies 152 • True Tablet Advantages - Because we are not selling the tablet, we do not have to focus on low upfront costs that will impact the quality of equipment provided. The SecureView tablet starts as a high quality, rugged tablet. It provides a large screen and a flexible operating system that can easily support multiple customized applications that may not be available on lower cost, lower quality units that would be necessary to keep the upfront cost down for inmate or friends and family purchase. • Unlimited Usage - Securus reviewed multiple pricing alternatives for delivery of our SecureView table solution to the corrections market to find a solution that allowed a low cost of access to expand the number of individuals who can use a tablet. Most of our competitor solutions sell the tablet to the inmate and then provide access to multiple applications that can be individually purchased by the inmate. Our program allows for unlimited usage of the applications throughout the month. Other pricing options could render the tablet unused until money is deposited into their account to pay for more services. These types of pricing models can end up costing the inmate as well as his friends and family members a significant amount of money on a monthly basis, an amount that cannot easily be budgeted. Examples: GTL charges $2.50 per song and Telmate charges $.05 per minute to use a tablet; if an inmate used a Telmate tablet for 3 hours for '15 days in a month - it would be $135 for that month! • No up -front Payment - Inmates aren't forced to pay expensive upfront tablet costs that would prevent widespread adoption. • Non -Commissary Dependent - All SecureView tablets are managed by Securus and shipped directly to the on -site facility contact or Securus provided contract manager for check in and delivery to the inmate. • Location Lockdown - Securus utilizes the same methodology as the inmate phones and terminals when it comes to locking down PINs. The SecureView tablets only work in the pod or location where the inmate is housed. • Inmate Betterment - Inmate Betterment is our goal - SecureView offers free and standard productive applications on all tablets. One of the most devastating things to the incarcerated is the lack of communication with the outside world. A connection beyond the prison walls is important to inmate betterment, morale, behavior and education; and that helps society as a whole. For example, Job Search, Law Library, Religion, Podcasts, Music are all standard with each inmate tablet. Competitors are charging inmates for content and they have no inmate betterment as a free standard on the tablets. • Independent charging and downloading - Competitor wall mounted cradles or docking stations break easily. These units also become a point of contention for inmates who will fight over access to them. When the cradle or docking station SECURUS Technologies 153 breaks, how do inmates charge the tablets or download purchased items? You can clearly see what kind of problems this can cause for your facility. ■ Reduced Facility Involvement - Competitors like GTL reassign a tablet when an inmate is released, but that requires so much more facility staff time. Securus does not ask the facility to reassign tablets, so your staff does not need to determine if the tablet still works, has it been tampered with, what apps are active, etc.... SecureView User Features and Functionality Our SecureView tablet program comes standard for your facility with ALL of the following applications: • SecureView Applications • Officer Command & Control tablets • Behavior modification • Phone - Fully integrated with SCP platform Job Search - Real-time job search database • Law Library • Education - Access to a variety of facility approved programs • Forms and Grievance - automate all requests/forms Documents Viewer - digitally display all facility documents • Podcasts - Educational, spiritual, vocational, self-help, and more • Religion - Religious books and podcasts Books - Access to over 10,000 titles Music - Streaming music • Games - Proactive and constructive only • Services - Push information to a tablet or all tablets ■ Unlimited possibilities SecureView Benefits • Unmatched features • Increases Security - improved officer and inmate safety • Reduces Costs - facility efficiencies SECURUS Technologies 154 • Command & Control officer tablets - allows full control over what inmates can access • Reduces risky and time consuming inmate movement by hosting job search, law library and education resources; frees up staff time • Reduces recidivism by increasing inmate job placement • Key contributor to re-entry programs • No cost/high availability solution • Builds responsibility and reduces risk to staff • Aids in avoiding and minimizing stress and confrontation in common areas • Allows inmates to become more productive and familiar with electronic services, communications and searches • Compliance to legal and mandatory requirements such as Law Library • Reduce or eliminate inmate complaints and litigation • Free automatic updates provided daily SECURUS Technologies 155 P. References: All responses shall include a list of five (5) current references, similar in size and scope, with a minimum of three (3) being in State and/or Local Government clients. All references shall include name, title, address, telephone number, fax number, and e- mail address for which you are currently furnishing or have in the past furnished services on a same or similar contract or agreement. Please ensure you include the requested evidence and "Point of Contact" information for validation referenced in section L above. SECURUS HAS READ, UNDERSTANDS, AND WILL COMPLY. REFERENCES Facility Name: Arapahoe County, CO Address: 7375 S. Potomac St. Centennial, Colorado 80112 Contact Name and Title: Tammy Vienot, Lieutenant Telephone Number: 720-874-3900 Email: TVienot@arapahoegov.com Dates of Service Since 2012 Facility Name: Jefferson County, CO Address: 200 Jefferson County Pkwy Golden, CO 80401 Contact Name and Title: Jennifer Van Dorn, Detention Services Telephone Number: 303-271-5349 Email: jvandorn@co.jefferson.co.us Dates of Service Since 1993 SECURUS Technologies 156 Facility Name: Address: Contact Name and Title: Telephone Number: Email: Dates of Service City and County of Denver, CO 1351 Cherokee St Denver, Colorado 80239 Berkley Swarzentruber, IT Project Manager 720-913-4847 berkley.swarzentruber@denvergov.org Since 2013 Facility Name: Address: Contact Name and Title: Telephone Number: Email: Dates of Service Sedgwick County, KS 141 West Elm Wichita, KS 67203 Jared Schechter, Captain 316-660-0905 jared.schechter@sedgwick.gov Since 2014 Facility Name: Address: Contact Name and Title: Telephone Number: Email: Dates of Service Utah County, UT 3075 N Main St Spanish Fork, UT 84660 Jerad Jarvis, Lieutenant 801-851-4201 jeradj@utahcounty.gov Since 2015 SECURUS Technologies 157 The failure to include references and/or the inability to contact the references shall be ample cause for rejection of the proposal by the County. SECURUS HAS READ, UNDERSTANDS, AND WILL COMPLY. Q• Selection Criteria: � ... ) Call Rating, Fees and Commission Accountability Provided full disclosure about how Revenue is generated and method used to calculate commissions offered to the County. Call rate based on RFP requirements and FCC rules. Reasonable and fair pricing of phone service to family, friend and inmates. Met all requirements as stated in RFP. Service and Support Requirements Provide service and support on a twenty- four (24) hour, seven days (7) per week basis. Provide On -site technician twenty-four (24) hours weekly. Install, maintain, and continuously update the software, hardware and/or feature, for the life of the contract at no cost to the County, increases to rates, fees and/or surcharges for the life of the contract. Met all requirements as stated in the RFP. Investigative Features Provides a "State of the Art" investigation program and features that can perform at the same high level of performance as our current system. Is exclusively owned by the proposer and is provided at no cost to the County, increases to the rates, fees and/or surcharges. Provided the required evidence and contact information for validation as outlined in section L of the RFP. Met all requirements as stated in the RFP. Customer Service Vendor must demonstrate understanding of importance of customer service (i.e. inmate family, friends, etc.) and how billing issues are dealt with. Process of resolving billing disputes and inmate requests is priority, and references are provided, demonstrating customer service level as important. Provides Public and Inmate Information System based on the requirements outlined in the RFP. Met all requirements as stated in the RFP. SECURUS Technologies 158 Vendor is an established business dedicated to providing phone service in a correctional or detention setting. (Length of time vendor has been in the business, current and recent history of Qualifications performance, apparent capability to perform well). Provided the required references and information requested, and the references could be contacted as outlined in the RFP. Met all requirements as stated in the RFP. The scoring scale is as follows: • 1 -5 Scale 1 = Unsatisfactory 2 = Marginal 3=Good 4 = Very Good 5 = Excellent The evaluation committee will review all proposals to determine compliance with the requirements of the RFP. The committee reserves the right to verify credentials, conduct reference checks, and verify the companies meet the performance requirements outlined in the RFP. Products and performance demonstrations may be requested. SECURUS HAS READ, UNDERSTANDS, AND WILL COMPLY. R. Award: A selection committee shall evaluate all responses submitted to this RFP. The award will be based on general criteria, as outlined above. After an initial screening process, the respondent may be asked to make an oral presentation of its proposal. All arrangements and scheduling shall be coordinated by RFP contact. The County expressly reserves the right, in its sole judgment, to accept or reject any or all proposals, with or without cause, modify, alter, waive any technicalities or provisions, or to accept the proposal which, in its sole judgment, is determined to be evaluated offer resulting from negotiation. The County reserves the right to withdraw the RFP in whole or in part, at any time and for any reason. Submission of a proposal response confers no rights upon the respondent nor obligates the Weld County Sheriffs Office in any manner. The County reserves the right to award no agreement and to solicit additional offers at a later date. SECURUS HAS READ, UNDERSTANDS, AND WILL COMPLY. SECURUS Technologies 159 ADDE NDUM ADDENDUM Weld County Justice Services Department Scope of Work SECURUS HAS READ, UNDERSTANDS, AND WILL COMPLY WITH ALL THE FOLLOWING REQUIREMENTS 1. Additional Notice to Bidders: In addition to the merchandise, equipment, features, services, compensation and timelines enumerated in this Request for Bid for Inmate Phone Services by the Weld County Sheriffs Office, Weld County further and herein this Addendum, seeks interested bidders to also include, propose and/or expand merchandise, equipment, features, services and compensation at additional locations under the distinct operational control of its Justice Services Department. All relevant expectations and qualifications outlined in the bid from the Sheriff's Office are applicable here unless otherwise noted. If the bidder can provide phone services for the Weld County Sheriff's Office at the Main Jail, but not at the locations listed below, or vice versa, it shall not disqualify them from consideration. The distinct locations for the Justice Services Department are at: A. Weld County Community Corrections Facility 1101 H Street. Greeley, CO 80631 B. Alternative Programs (Work Release Facility) 1390 N. 17th Ave. Greeley, CO 80631 C. Main Points of Contact: Weld County Justice Services Department (main administration) 915 10th Street, #334 Greeley, CO 80632 Douglas Erler, Director, 970-400-4847 derler@co.weld.co.us Sharon Behrens, Community Corrections Administrative Support, 970-400-4848 sbehrens@co.weld.co.us Dianna Campbell, Alternative Programs Director (Work Release Facility), 970-400-2990, dcampbell@co.weld.co.us 2. Program Descriptions: A. Colorado Community Corrections serves as an alternative to incarceration in prison and operates in partnership with local support entities for governance, employment and offender treatment. Services are designed to promote SECURUS Technologies 160 productive reintegration of offenders back into the community. Community Corrections provides services for offenders convicted of less severe offenses who are diverted from prison, for offenders in transition between prison and parole, for parolees released by the Colorado Board of Parole, for short-term stabilization services for offenders on probation and parole, and specialized treatment for offenders with a history of substance use and mental illness. Weld County, through its Justice Services Department, subcontracts with a private vendor for these services at the facility. The building is considered a staff -secure facility, meaning it is not a locked down facility. Relative to this bid, the only restriction of movement by the offender clientele within the facility is determined by gender. Phone(s) availability and access should reflect designated living areas set by the program staff. The average daily population at the Community Corrections Facility is 170. B. Work Release is a sentencing program and facility placement option for the courts in lieu of using the Weld County Jail for sentenced misdemeanants and traffic violators, and/or as a condition of some felony probation offenders. The program permits offenders (clients) to continue working in the community while satisfying a jail sentence. The department directly operates this program. As noted above at the Community Corrections Facility, this building is also considered a staff -secure facility, meaning it is not a locked down facility. Again, the only restriction of movement by the offender clientele within the facility is determined by gender. Phone(s) availability and access should reflect designated living areas set by the program staff. The average daily population at the Work Release Facility is 160. 3. Current Call Management Systems: County Commission Community Resident # Telephones Prepaid/Debit Card % and Revenue Base Corrections ADP Vending Machine for Calculation of Facility Commission 170 12 1 40%/True Gross Work Release Resident # Telephones Coin Operated County Commission Facility ADP % and Revenue Base for Calculation and 160 3 3 Commission 0%/True Gross A. At the Community Corrections Facility, a Prepaid Calling Card for resale system to the clientele is currently used. Prepaid callings cards are purchased by clients through an onsite Vending Machine, with a revenue agreement trifurcated between the inmate phone services provider, Weld County and SECURUS Technologies 161 Weld County's community corrections services vendor doing business at the facility. These phones also allow clients to place traditional collect calls, with certain commission percentages paid to Weld County. There are no coin - operated phones at this facility. B. At the Work Release Facility, there are currently three (3) traditional coin operated phones for the clientele. Weld County currently draws no commission for these phones, in agreement for their installation, and the current vendor is responsible for all collection, care and maintenance. C. Below is a call volume and commission "snapshot" paid to Weld County from each location: Community Corrections Facility Month Local Calls Local Minutes Instate Calls Instate Minutes Interstate Calls Interstate Minutes Total Calls Total Minutes Commission Paid 1/2017 68 569 120 1,007 32 322 220 1,898 $338.40 3/2017 35 293 69 684 7 30 111 1,007 $187.20 4/2017 51 516 151 1,544 18 160 230 2,222 $381.60 5/2017 38 269 67 646 7 42 112 957 $189.00 6/2017 24 183 28 285 25 223 77 691 $93.60 Average 46 372 92 841 18 156 156 1,369 $248.40 Work Release Facility Period Number of Calls Number of Minutes Commission 8/2016 1,550 7,302 $0 9/2016 3,276 14,063 $0 10/2016 3,622 15,973 $0 11/2016 4,496 17,886 $0 12/2016 3,379 11,429 $0 1/2017 3,556 13,010 $0 2/2017 2,558 10,208 $0 3/2017 3,292 13,755 $0 4/2017 3,626 13,224 $0 5/2017 3,283 12,140 $0 6/2017 3,678 15,231 $0 7/2017 4,422 18,382 $0 Average 3,395 13,550 $0 D. Weld County is interested in determining which bid will result in the best service and potential revenue levels at each location(s). Weld County reserves the right to consider the reasonableness of the quoted rates and to evaluate bids on the likely revenue to be produced and the expected quality of service, as opposed to basing its award solely on the quoted rates. Respondents are encouraged to provide a narrative summary explaining their reasons for their SECURUS Technologies 162 quoted rates. The successful bidder is expected to be aware of and to comply with all relevant law regarding provision of phone service to these facilities. If there are any changes to the law during a term of a contract, or if the changes alter the rates and/or service requirements, the selected bidder and Weld County must first agree in writing prior to modification of the agreement and before any implementation. 4. General Requirements Bids should include the needed additional purchase of equipment, installation, features, service, maintenance of voice network and transmission, data network, commission percentages and day to day operations at the two (2) locations listed in this Addendum. Respondents must propose, at a minimum, its call rates, fees, commission percentages, service and support, investigative/recording features and other customer services specific to these locations. While the Weld County Justice Services Department seeks similar inmate telecommunications systems to that of the Weld County Sheriff's Office at its Main Jail, traditional coin -operated and/or prepaid calling card phone systems may be more practical at the two locations listed above. Bidders are encouraged to propose what they believe would be the best fits for these facilities. 5. Invoicing, Compensation, Service and Maintenance Separation Proposals should include provisions to separate accounts between the Weld County Sheriff's Office and the Weld County Justice Services Department. Separation of accounts should propose same and/or differences in equipment, installation, features, services and compensation of phones at these locations, and relative to the needs of the Weld County Justice Services Department. 6. Award The selection committee consisting of the Weld County Sheriff's Office and the Weld County Justice Services Department, shall evaluate all responses submitted to this RFP, to include all specifications listed in this Addendum. Each party will evaluate the inmate phone needs at their respective locations and with attention to efficient scalability across operations. If deemed necessary by the Weld County Board of Commissioners, separate agreements by the Weld County Sheriff's Office and the Weld County Justice Services Department with the selected bidder is necessary. Therefore, allowing each Department oversight of its perspective scope of work. It is the hope that one bidder will be selected to provide services for the Weld County Sheriff's Office at the jail and the Justice Services Department at noted locations, but not a requirement for award of a contract. ADDENDUM APPROVED AS TO SUBSTANCE: Department Head SECURUS Technologies 163 The undersigned, by his or her signature, hereby acknowledges and represents that: The bid proposed herein meets all of the conditions, specifications and special provisions set forth in the request for proposal for Request No. #B1700105. 1. The quotations set forth herein are exclusive of any federal excise taxes and all other state and local taxes. 2. He or she is authorized to bind the below -named bidder for the amount shown on the accompanying proposal sheets. 3. The signed bid submitted, all of the documents of the Request for Proposal contained herein (including, but not limited to the product specifications and scope of services), the formal acceptance of the bid by Weld County, and signature of the Chair of the Board of County Commissioners, together constitutes a contract, with the contract date being the date of signature by the Chair of the Board of County Commissioners. 4. Weld County reserves the right to reject any and all bids, to waive any informality in the bids, and to accept the bid that, in the opinion of the Board of County Commissioners, is to the best interests of Weld County. The bid(s) may be awarded to more than one vendor. FIRM Securus Technologies, Inc. BUSINESS ADDRESS 4000 International Parkway CITY, STATE, ZIP CODE Carrollton, Texas, 75007 TELEPHONE NO 972-277-03000 FAX 972-277-0301 TAX ID # 75-2722144 PRINTED NAME AND TITLE Robert E. Pickens, President SIGNATURE /7r ,4 , E-MAIL BPickens@securustechnologies.com DATE October 6, 2017 SECURUS Technologies 164 WELD COUNTY IS EXEMPT FROM COLORADO SALES TAXES. THE CERTIFICATE OF EXEMPTION NUMBER IS #98-03551-0000. YOU DO NOT NEED TO SEND BACK PAGES 1 - 8. ATTEST: BOARD OF COUNTY COMMISSIONERS Weld County Clerk to the Board WELD COUNTY, COLORADO BY: Deputy Clerk to the Board Julie Cozad, Chair APPROVED AS TO SUBSTANCE: Elected Official or Department Head Director of General Services SECURUS Technologies 165 FINANCIAL OFFER f SECURUS Technologies 166 Securus Financial Offer Thank you for allowing Securus Technologies to present this Financial Proposal to Weld County for the provision of an Inmate Telephone System. With the ever changing environment of the industry in mind, Securus offers a solution that commits to keeping our partners updated with the latest technology and meaningful services. As your provider, we offer a fully hosted Managed Services solution. With Managed Services, Securus will include all warranties, maintenance, and network costs in the solution. This ensures that your equipment stays in good condition, updated, and under warranty for the entire duration of your contract. Our offer addresses the County's needs for better efficiency, without sacrificing the monetary benefits that commissions can bring to inmate welfare, staff, and your constituents. The offer below is compliant with the County's requirements, offers competitive calling rates with no additional fees, and keeps the County's incoming revenue stream healthy. We are also including a number of innovative technology features at no cost to Weld. Securus' offer will include the following services at no cost to the County: ■ Securus Communications Platform (SCP) - The SCP is the most widely deployed platform in the industry with over 2,700 site installations. The SCP delivers over 550 features and functions, including 3 Way Detection, Covert Alert, Remote Call Forwarding, Voice Biometrics, PINs, live monitoring, hot number alerts, "kill" switches, a Crime Tip Informant Line, and over 50 standard reports. The SCP is updated quarterly at no cost to the County. • Automated Information Services (AIS) - Through a full integration with your jail management system VS - Spillman), this IVR answers all incoming calls from the public and internally from the inmates. Key difference: This is the only Automated Information System in the industry that has a true Interactive Voice Response feature. This means a better experience for callers to speak their requests rather than spell them out on a number key pad. • Continuous Voice Identification (iPro) - No other provider can match this technology. iPro provides real time verification and alerts based on an inmate's biometric voice print, as well as analytic tools to significantly enhance investigations. IPro delivers proven investigative capabilities that revolutionize how inmate calls are reviewed. This is a "must have" tool when battling inmate PIN theft. Key difference: iPro identifies all voices on the call throughout the call without pause, even voices that can be assigned to individuals outside of the facility. • THREADS Data Analytics Software - fosters information -sharing and provides focused lead identification. The software is proven, and in use by SECURUS Technologies 167 some of the most recognized law enforcement agencies nationwide and can be expanded to support outside agencies in joint investigations with the Weld County Sheriffs Office. Key difference: Inmate communications activity (phone and video) are automatically imported into the tool, which means less work for the investigators. • ICER Inter Communication Evaluation and Reporting Tool - uncovers and helps eliminate inmate -to -inmate communications both within your facility and at any of Securus' partner facilities. Currently, no other provider is capable of proactively identifying inmate to inmate communication • NEW Location Based Services (LBS) - offers alerts and location identification of cellular telephones called by inmates as well as real time cellular locating capabilities. • NEW Inmate Debit - automated prepaid calling debit account for inmates with an integration with your commissary provider • Onsite Service and Support Technician - support and maintenance on all Securus systems • Exclusive: Correctional Officer Memorial Fund - We are very proud to be the first vendor in our industry to launch our own program to assist Correctional Officer's families in the time of need. The fund provides financial assistance to families of those corrections officers who lose their lives in the line of duty. Below is a summary of Securus' financial offer and commission back to the County. The options below offer flexibility in call rates with opportunity to add on new technology. Financial Options Option A Option B Commission on all call types Minimum Annual Guarantee Call Rates Automated Information Services IPRO SECURUS Technologies 82% 620,000 Current call rate structure Included ($48,000 value) Included ($28,800 value) 76% 465,000 0.20/min on all call types Included ($48,000 value) Included ($28,800 value) 168 THREADS ICER LBS Dedicated Onsite Service and Support Included Included ($26,900 value) ($26,900 value) Included Included Included Included ($21,400 value) ($21,400 value) Included Included ($70,000 value) ($70,000 value) Total financial offer to Weld County $815,100 $660,100 *Offer is based on annual calculations Optional Added Value Services Securus understands that WCSO may be ready for advanced technology with expanded capabilities for Inmate communication, operational efficiencies, and premium investigative services. With our expanded portfolio of products that work seamlessly across multiple systems, Securus is able to offer significant cost savings to Weld County while maintaining competitive commissions back to the County and no sacrifice in advanced technology. At the County's discretion, any of the following services can be added on to the financial options listed above. Guarded Exchange Services - $0.02 per minute deducted from commissions Securus Video Visitation - Zero cost to the County if remote visitation is implemented ($512,940 value) o Includes a full replacement of the county's current video visitation system. With managed services, all equipment, telecom charges, system updates, and maintenance will be included for the entire term of the contract. The county will earn 30% of all paid visitation. Tablets - Zero cost to the County ($75,000 value) o Secures will install and deploy a tablet program at no additional cost to the County Financial Offer Weld County Justice Services Department As the incumbent provider at all three facilities where Securus is currently deployed, we are committed to continually support and service our equipment, absorb all telecom costs, and provide onsite staff to maintain the systems with a new offer specifically for the Weld County Justice Services Department. 50% discount on Prepaid Calling Cards SECURUS Technologies 169 Summary Securus has worked hard to tailor an offer that fully addresses the specific needs of the County, the Sheriff's Office, and your community. We recognize that Weld County may wish to propose modifications to our offer, and Securus is willing to work with the County in a flexible manner after your full review of our proposal. SECURUS Technologies 170 ATTACHMENTS SECURUS Technologies I 171 Attachment A: Securus' Implementation Plan for Weld County Attachment B: Success Stories / Case Studies SECURUS Technologies 172 ATTACHMENT A - SECURUS' IMPLEMENTATION PLAN FOR WELD COUNTY SECURUS Technologies i D Task Name Duration 1 1 SECURUS Implementation Project Plan for Weld County 10 days 11 Project Initiation Phase 1 day 1.1.1 Create ticket assignments for necessary departments 2 hrs 1.1.2 Create project in the Install Portal and setup notificatit 2 hrs 1.1.3 Secures Project Team Project Plan and schedule reviet 2 hrs 6 1.1.4 Securus Internal project review and kick-off meeting 0.25 days 7 1.1.4.1 Identify resources needed to complete tasks and r 1 hr 8 1.14.2 Internal discussions for video visitation inspection 1 hr 9 12 Project Planning Phase 1 day 10 1.2.1 Securus & Weld County Project Team 1 day 11 1.2.1.1 Secures Implementation Team to host kick-off 1 day call with Weld County Project Team 12 1.2.1.11 Review updated project plan with Weld 1 day County Project Team and make necessary adjustments 13 1.2.1.1.2 Discussion around required Site Survey for 1 day any updated requirements from RFP 14 1.2.1.1.3 Engineering review of Bill of Materials to 1 day make necessary adjustments 1S L3 Project Execution Phase 5 days 16 1.3.1 Hardware requirements 5 days 17 1.3.1.1 Process hardware orders for any new additional 5 days hardware requirements 18 1.3.1.2 Scheduled field technician to be onsite for 1 day deployment procedures and hardware receipt 19 1.3.2 Agency Touchpoint 1 day 20 1.3.2.1 Verify Securus resources for installation procedun 1 day 21 1.3.2.2 Verify with Weld County Project team the 1 day installation schedule and Agency resources required 22 1.4 Project Controlling and Monitoring Phase 2 days 23 1.4.1 Installation - Weld County 2 days 2a 1.4.1.1 Installation of hardware requirements outlined in 2 days the necessary locations 25 L5 Project Closing Phase 1 day 26 1.5.1 Quality Control / Checklist Reviews 1 day 27 1.5.1.1 Re -Verify all Features working properly 1 day 2 a Page 1 SECURUS Technologies Start Finish Sun Dec 31 Tue 1/2/18 Mon 1/15/18 Tue 1/2/18 Tue 1/2/18 IPIP1 Tue 1/2/18 Tue 1/2/18 f• Tue 1/2/18 Tue 1/2/18 h Tue 1/2/18 Tue 1/2/18 Tue 1/2/18 Tue 1/2/18 w Tue 1/2/18 Tue 1/2/18 Tue 1/2/18 Tue 1/2/18 Wed 1/3/18 Wed 1/3/18 Wed 1/3/18 Wed 1/3/18 Wed 1/3/18 Wed 1/3/18 Wed 1/3/18 Wed 1/3/18 1 Wed 1/3/18 Wed 1/3/18 Wed 1/3/18 Wed 1/3/18 Thu 1/4/18 Wed 1/10/18 Thu 1/4/18 Wed 1/10/18 Thu 1/4/18 Wed 1/10/18 Mon 1/8/18 Mon 1/8/18 Tue 1/9/18 Tue 1/9/18 Tue 1/9/18 Tue 1/9/18 Tue 1/9/18 Tue 1/9/18 Thu 1/11/18 Fri 1/12/18 Thu 1/11/18 Fri 1/12/18 Thu 1/11/18 Fri 1/12/18 Mon 1/15/1SMon 1/15/18 Mon 1/15/1tMon 1/15/18 Mon 1/15/18Mon 1/15/18 174 ID Task Name Duration Start _ Finish Sun Dec 31 28 1.5.1.2 Post Cutover QA Checklist & Testing Completion '1 day Mon 1/15/18Mon 1/15/18 29 1.5.1.3 Notify Agency of completion- system is functioni 1 day Mon 1/15/18 Mon 1/15/18 30 1.5.1.4 Documentation approval provided by Weld Coun 1 day Mon 1/15/18 Mon 1/15/18 Page 2 ISun lag 14 SECURUS Technologies 175 ATTACHMENT B - SUCCESS STORIES / CASE STUDIES SECURUS Technologies 176 From: Mike Prill [mailto:Mike.Prill@greeleypd.com] Sent: Tuesday, June 13, 2017 5:53 PM To: Earl York Subject: RE: Phone calls Yikes, tall order: I've made SO many major cases off of calls, here are three. 15G11900: In September 2014 I began reviewing calls of John Silva after arresting him for armed robbery and murder. In his calls I uncovered a litany of drug sales he orchestrated through fellow gang associates both locally and in the Denver area. Silva was arrested for this added charge, which was included in a large scale organized crime investigation. He was convicted and is serving life plus 98 years. GP 08-8221 I GP10-15614: In 2010 I reviewed calls made by a defendant charged with robbery. Those calls uncovered an effort by gang hierarchy directing their fellow member to lie and take total blame for the crime, or face retaliation in prison. Stemming from that crime I arrested those two leaders, which led to our first organized crime case. During continued call reviews I caught one of these leaders (Chris Cox) threatening victims of other crimes over the phones. He was charged with the organized crime case, and the threats. He was convicted and sentenced to 40+ years. I don't recall the report number, but I stumbled across dirty calls made by Innocencio Trevino Jr. discussing a gun he purchased for his felon brother who was in custody at the jail. Trevino told his brother he had the gun at their house. I ran out to his home, confronted him, recovered the gun and charged him with straw purchase — he pled and went to prison. SECURUS Technologies 177 I can't count the number of times crimes occur on calls, the amount of gang intelligence gleaned from calls, and the overwhelming damning evidence collected in calls of charged defendants later used in their trials. It is mindnumbing!!! ! Let me know if this works. Mike SECURUS Technologies 178 From: Tammy Mena: To: Cecilia Truon Brian'Oaansr Tana Encash Subject: 5eohus success story Date: Tuesday, March 28, 2017 11:19,24 AM I just have to share with you how wonderful Justine is and what a great job she is doing for us. We have an inmate, charged with First Degree Murder, wtio has been in custody since 2014. Justine received a Records Request for his phone records from his intake forward, which she provided to the DA. On Thursday, she spent the day at court, first reviewing the CDs and then testifying in the afternoon. One of the DA's sent her a text later confirming that on one of the hundreds of phone records she pulled, the inmate (basically) incriminated himself to his co-defendant regarding this homicide. She also said the defense attorney called the DA's Office after this evidence was presented to the jury and asked to accept the original 48 -year offer, which they rejected. When the inmate was found guilty, he received a life sentence w/o parole (96+ years). At only 22 years old, he probably could have been paroled on the 48 -year prison sentence, but this evidence definitely means that a murderer will not walk the streets and the victim's family receives some closure —thanks to these phone records. Justine is indispensable, not only to this Sheriff's Office but to all the other entities that rely on the phone records she prepares. We are truly fortunate to have her. ligtttertiunt J: `Menet Arapahoe County Sheriffs Office ACSO Detention Facility 7375 South Potomac Street Centennial, CO 80112 Office: (720) 874-3900 Cell: P03) 591-5841 tvienot@arap ahoegov. cons Convene ne to Qedt ranks wet or emphasised ie tegrity, prqfossiortallswe and coronae* vie. This message may contain confidential`and'or legal privileged information and is mtended'only fortheindinidual(s) named. Ifyou are not an intended recipientyou are not authorized to disseminate, di tributecr eapythis e-mail. Tease notify tbesenderimmecliately youha'ereceived this.e-mail by. mistake and .defetethise-mail fiomyour: jamSender and•recet.erst,aild.be rrindluI that all incoming and outgoing emails may besubjectto the Colorado Open {seconds Act, .21-72-1'oo.o.et:eel. Click here to report this email as spam. SECURUS Technologies 179 June 29, 2017 Jefferson County was involved in a situation where the Englewood Police Department found a deceased individual from a drug overdose. From the paperwork in her possession, they were able to determine that she had spent time at the Jefferson County Detention Center so they contacted the facility for assistance in locating her next of kin for notification. Secure Call Platform (SCP) is a call management system that allows your facility to manage your operations, investigations, and reporting centrally with one single point of access from anywhere in the world, any time. Results: Jefferson County originally checked for contact information in their Jail Management system but the individual had not listed her family as the emergency contact. Jennifer Van Dorn was able to go back through the individual's call history and listen to a call with her Mother. This enabled Jefferson County the ability to give contact information to the Englewood Police Department. Contact: Jennifer Van Dorn ir7S3?:swritP%0101eL°. 4tiregie,ewaileApOramWir,'r" hlinfirAS it'ti19.W£ESnasmmatirorsh7ofiv�ta.£;i{{r.3$N ,70p2vmzrrablir"Yx7Ye`Yl.c a9C.Xf�7�`.'�"?L.keFn';'.&.Y1` A's'n57."'.K✓'Fav reere�'.'iYz'. gaga'.l`fs1r.P..?%iX''X/%,1./0" .€w.Abe/YL'4avatige"2?'�tzargtiorxwel. Pl.3�N.i?•:a,_Si',/ .iwita,zro 1u:3%il+ SECURUS Technologies 180 STEVE REAMS To: Board of County Commissioners From: Lt. Brandon Cody Date: October 25, 2017 Subject: Inmate Telephone Services — Bid #B 1700105 Bids from ICSolutions Advanced Technologies, Global Tel*Link (GTL), Legacy Inmate Communications and Securus Technologies were received and opened on October 6, 2017. Each of the bids were reviewed and evaluated by Lieutenant Brandon Cody, Deputy Chris Meyer, Director Charles Eggers, Justice Services Director, Doug Erler and Director Dianna Campbell. As a result of the review and evaluation it was determined that Securus Technologies presented the best overall proposal designed to meet the needs of the County and its citizens. It is my recommendation Inmate Telephone Services contract be awarded to Securus Technologies. Respectfully Submitted, Brandon Cody Lieutenant Weld County Sheriffs Office Southwest Substation 4209 WCR 241/2 Longmont, Colorado 80504 (720) 652-2415 Fax (720) 652-4217 Headquarters 1950 0 Street Greeley, Colorado 80631 (970)356-4015 Fax (970)304-6467 Toll Free (800)436-9276 www.weldsheriff.com 020i7- 3 1 -z -- Southeast Substation W b D 30 2950 9t° Street Fort Lupton, Colorado 80621 J x S boap (303) 857-2465 Fax (303) 637-2422 Page I 1 -B1700/05 Vendor Name: Securus Technologies Criteria Description Total Score (based on Scoring Scale) Revenue and Call Rate Structure Provided full disclosure about how Revenue is generated and method used to calculate revenue offered to the County. Call rate based on RFP requirements and FCC rules. Reasonable and fair pricing of phone service to family, friend and inmates. Met all requirements as stated in RFP. 4 Service and Support Requirements Provide service and support on a twenty- four (24) hour, seven days (7) per week basis. Provide On -site technician twenty- four (24) hours weekly. Install, maintain, and continuously update the software, hardware and/or feature, for the life of the contract at no cost to the county, increases to rates and/or surcharges for the life of the contract. Met all requirements as stated in the RFP. 5 Investigative Features Provides a "State of the Art" investigation program and features that can perform at the same high level of performance as our current system. Is exclusively owned by the proposer and is provided at no cost to the County, increases to the rates and/or surcharges. Provided the required evidence and contact information for validation as outlined in section L of the RFP. Met all requirements as stated in the RFP. 5 Customer Service Vendor must demonstrate understanding of importance of customer service (i.e. inmate family, friends, etc.) and how billing issues are dealt with, Process of resolving billing disputes and inmate requests is priority, and references are provided, demonstrating customer service level as important. Provides Public and Inmate Information System based on the requirements outlined in the RFP. Met all requirements as stated in the RFP. 5 Qualifications Vendor is an established business dedicated to providing phone service in a correctional or detention setting. (Length of time vendor has been in the business, current and recent history of performance, apparent capability to perform well). Provided the required references and information requested, and the references could be contacted as outlined in the RFP. Met all requirements as stated in the RFP. 5 Grand Total 24 141O 020/7- 3f q0 Vendor Name: Legacy Inmate Communications Criteria Description Total Score (based on Scoring Scale) Revenue and Call Rate Structure Provided full disclosure about how Revenue is generated and method used to calculate revenue offered to the County. Call rate based on RFP requirements and FCC rules. Reasonable and fair pricing of phone service to family, friend and inmates. Met all requirements as stated In RFP. 5 Service and Support Requirements Provide service and support on a twenty- four (24) hour, seven days (7) per week basis. Provide On -site technician twenty- four (24) hours weekly. Install, maintain, and continuously update the software, hardware and/or feature, for the life of the contract at no cost to the county, increases to rates and/or surcharges for the life of the contract. Met all requirements as stated in the RFP. 5 Investigative Features Provides a "State of the Art" investigation program and features that can perform at the same high level of performance as our current system. Is exclusively owned by the proposer and is provided at no cost to the County, increases to the rates and/or surcharges. Provided the required evidence and contact information for validation as outlined in section L of the RFP. Met all requirements as stated in the RFP. 4 Customer Service Vendor must demonstrate understanding of importance of customer service (i.e. inmate family, friends, etc.) and how billing issues are dealt with. Process of resolving billing disputes and inmate requests is priority, and references are provided, demonstrating customer service level as Important. Provides Public and Inmate Information System based on the requirements outlined in the RFP. Met all requirements as stated in the RFP. 3 Qualifications Vendor is an established business dedicated to providing phone service in a correctional or detention setting. (Length of time vendor has been in the business, current and recent history of performance, apparent capability to perform well). Provided the required references and information requested, and the references could be contacted as outlined in the RFP. Met all requirements as stated in the RFP. 3 Grand Total 20 Vendor Name: Global Tel*Link (GTL) Criteria Description Total Score (based on Scoring Scale) Revenue and Call Rate Structure Provided full disclosure about how Revenue is generated and method used to calculate revenue offered to the County. Call rate based on RFP requirements and FCC rules. Reasonable and fair pricing of phone service to family, friend and Inmates. Met all requirements as stated in RFP. 4 Service and Support Requirements Provide service and support on a twenty- four (24) hour, seven days (7) per week basis. Provide On -site technician twenty- four (24) hours weekly. Install, maintain, and continuously update the software, hardware and/or feature, for the life of the contract at no cost to the county, increases to rates and/or surcharges for the life of the contract. Met all requirements as stated in the RFP. 3 Investigative Features Provides a "State of the Art" investigation program and features that can perform at the same high level of performance as our current system. Is exclusively owned by the proposer and is provided at no cost to the County, increases to the rates and/or surcharges. Provided the required evidence and contact information for validation as outlined in section L of the RFP. Met all requirements as stated in the RFP. 5 Customer Service Vendor must demonstrate understanding of importance of customer service (i.e. inmate family, friends, etc.) and how billing issues are dealt with. Process of resolving billing disputes and inmate requests is priority, and references are provided, demonstrating customer service level as important. Provides Public and Inmate Information System based on the requirements outlined in the RFP. Met all requirements as stated in the RFP. 3 Qualifications Vendor is an established business dedicated to providing phone service in a correctional or detention setting. (Length of time vendor has been in the business, current and recent history of performance, apparent capability to perform well). Provided the required references and information requested, and the references could be contacted as outlined in the RFP. Met all requirements as stated in the RFP. 5 Grand Total 20 Vendor Name: ICSolutions Advanced Technologies Criteria Description Total Score (based on Scoring Scale) Revenue and Call Rate Structure Provided full disclosure about how Revenue is generated and method used to calculate revenue offered to the County. Call rate based on RFP requirements and FCC rules. Reasonable and fair pricing of phone service to family, friend and inmates. Met all requirements as stated in RFP. 4 Service and Support Requirements Provide service and support on a twenty- four (24) hour, seven days (7) per week basis. Provide On -site technician twenty- four (24) hours weekly. Install, maintain, and continuously update the software, hardware and/or feature, for the life of the contract at no cost to the county, increases to rates and/or surcharges for the life of the contract. Met all requirements as stated in the RFP. 4 Investigative Features Provides a "State of the Art" investigation program and features that can perform at the same high level of performance as our current system. Is exclusively owned by the proposer and is provided at no cost to the County, increases to the rates and/or surcharges. Provided the required evidence and contact information for validation as outlined in section I. of the RFP. Met all requirements as stated in the RFP. 3 Customer Service Vendor must demonstrate understanding of importance of customer service (i.e. Inmate family, friends, etc.) and how billing issues are dealt with, Process of resolving billing disputes and inmate requests is priority, and references are provided, demonstrating customer service level as important. Provides Public and Inmate Information System based on the requirements outlined in the RFP. Met all requirements as stated in the RFP. 5 Qualifications Vendor is an established business dedicated to providing phone service in a correctional or detention setting. (Length of time vendor has been in the business, current and recent history of performance, apparent capability to perform well). Provided the required references and information requested, and the references could be contacted as outlined in the RFP. Met all requirements as stated in the RFP. 4 Grand Total 20 WELD COUNTY PURCHASING 1150 O Street Room #107, Greeley CO 80631 E-mail: rturf[ahweldgov.com E-mail: reverett@weldgov.com E-mail: mwalters[a�weldgov.com Phone: (970) 400-4216, 4222 or 4223 Fax: (970) 336-7226 DATE OF BID: OCTOBER 6, 2017 REQUEST FOR: INMATE TELEPHONE SERVICES BID NO: #B1700105 DEPARTMENT: SHERIFF'S DEPT & JUSTICE SERVICES DEPT PRESENT DATE: OCTOBER 11, 2017 APPROVAL DATE: ' (CONT'D TO NOV. 20TH VENDORS GLOBAL TEL*LINK 12021 SUNSET HILLS RD SUITE 100 RESTON VA 20190 SECURUS TECHNOLOGIES INC 4000 INTERNATIONAL PARKWAY CARROLLTON TX 75007 INMATE CALLING SOLUTIONS LLC Dba ICSOLUTIONS 2200 DANBURY ST SAN ANTONIO TX 78217 LEGACY INMATE COMMUNICATIONS 10833 VALLEY VIEW ST SUITE 150 CYPRESS CA 90630 THE SHERIFF'S DEPT AND JUSTICE SERVICES DEPARTMENT WILL REVIEW THE BIDS. QO(47- 3'IW SO 003S - 00000 NTV WELD COUNTY PURCHASING 1150O Street Room #107, Greeley CO 80631 E-mail: rturfcweldgov.com E-mail: reverettweldgov.com E-mail: mwalters[a�weldgov.com Phone: (970) 400-4216, 4222 or 4223 Fax: (970) 336-7226 DATE OF BID: OCTOBER 6, 2017 REQUEST FOR: INMATE TELEPHONE SERVICES BID NO: #B1700105 DEPARTMENT: SHERIFF'S DEPT & JUSTICE SERVICES DEPT PRESENT DATE: OCTOBER 11, 2017 APPROVAL DATE: OCTOBER 25, 2017 (MOVED TO NOV 1ST) (MOVED TO NOV 13TH) VENDORS GLOBAL TEL*LINK 12021 SUNSET HILLS RD SUITE 100 RESTON VA 20190 SECURUS TECHNOLOGIES INC 4000 INTERNATIONAL PARKWAY CARROLLTON TX 75007 INMATE CALLING SOLUTIONS LLC Dba ICSOLUTIONS 2200 DANBURY ST SAN ANTONIO TX 78217 LEGACY INMATE COMMUNICATIONS 10833 VALLEY VIEW ST SUITE 150 CYPRESS CA 90630 THE SHERIFF'S DEPT AND JUSTICE SERVICES DEPARTMENT WILL REVIEW THE BIDS. iy poi 7e_ Sfet 50 OO3k �S DDO(r, WELD COUNTY PURCHASING 1150 O Street Room #107, Greeley CO 80631 E-mail: rturf@weldgov.com E-mail: reverett@weldgov.com E-mail: mwaltersweldgov.com Phone: (970) 400-4216, 4222 or 4223 Fax: (970) 336-7226 DATE OF BID: OCTOBER 6, 2017 REQUEST FOR: INMATE TELEPHONE SERVICES BID NO: #B1700105 DEPARTMENT: SHERIFF'S DEPT & JUSTICE SERVICES DEPT PRESENT DATE: OCTOBER 11, 2017 APPROVAL DATE: OCTOBER 25, 2017 (MOVED TO NOV 1ST) VENDORS GLOBAL TEL*LINK 12021 SUNSET HILLS RD SUITE 100 RESTON VA 20190 SECURUS TECHNOLOGIES INC 4000 INTERNATIONAL PARKWAY CARROLLTON TX 75007 INMATE CALLING SOLUTIONS LLC Dba ICSOLUTIONS 2200 DANBURY ST SAN ANTONIO TX 78217 LEGACY INMATE COMMUNICATIONS 10833 VALLEY VIEW ST SUITE 150 CYPRESS CA 90630 THE SHERIFF'S DEPT AND JUSTICE SERVICES DEPARTMENT WILL REVIEW THE BIDS. °to/7- si/902, 50 9D38 Js nook WELD COUNTY PURCHASING 1150 O Street Room #107, Greeley CO 80631 E-mail: rturfweldqov.com E-mail: reverettc weldgov.com E-mail: mwalters(weldgov.com Phone: (970) 400-4216, 4222 or 4223 Fax: (970) 336-7226 DATE OF BID: OCTOBER 6, 2017 REQUEST FOR: INMATE TELEPHONE SERVICES BID NO: #B1700105 DEPARTMENT: SHERIFF'S DEPT & JUSTICE SERVICES DEPT PRESENT DATE: OCTOBER 11, 2017 APPROVAL DATE: OCTOBER 25, 2015 VENDORS GLOBAL TEL*LINK 12021 SUNSET HILLS RD SUITE 100 RESTON VA 20190 SECURUS TECHNOLOGIES INC 4000 INTERNATIONAL PARKWAY CARROLLTON TX 75007 INMATE CALLING SOLUTIONS LLC Dba ICSOLUTIONS 2200 DANBURY ST SAN ANTONIO TX 78217 LEGACY INMATE COMMUNICATIONS 10833 VALLEY VIEW ST SUITE 150 CYPRESS CA 90630 THE SHERIFF'S DEPT AND JUSTICE SERVICES DEPARTMENT WILL REVIEW THE BIDS. tat 1 ---,0,561? 0003$ J$oO o/ Li Hello