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BOARD OF COUNTY COMMISSIONERS
PASS -AROUND REVIEW
PASS -AROUND TITLE: Telus Skyhawk AVLfTelematic System Agreement
DEPARTMENT: Information Technology DATE: 8/20/2024
PERSON REQUESTING: Ryan Rose sS2
Brief description of the problem/issue:
Information Technology in collaboration with Fleet Services and Public Works is requesting to procure an
automated vehicle locating (AVL) system with telematics functionality for winter operations from Telus
Communications Inc.
This request was budgeted as part of the BOCC approved 2023 budget and the Board awarded bid B2300070
on March 13, 2024. This agreement includes hardware, software, project management and training for
implementation on 93 vehicles to include snowplows, tractor trailers and light duty vehicle with the intent of
scaling to the entire fleet.
What options exist for the Board?
IT is requesting the Board authorize the Chair to sign the attached agreement.
Consequences:
If the Board does not sign, Fleet Services and Public Works will continue doing business as usual
Impacts:
This system will provide vehicle information for preventative maintenance. GPS locations, equipment
positions and critical data for winter operations.
Costs (Current Fiscal Year / Ongoing or Subsequent Fiscal Years):
Initial setup costs and first year for 93 vehicles are $28,605.34 with estimated shipping costs of $800.
The yearly subscription costs are $1,407.00.
Recommendation:
Legal has reviewed the agreement and Information Technology, Fleet Services and Public Works recommends
approval.
Support Recommendation Schedule
Place on BOCC Agenda Work Session Other/Comments-
Perry L. Buck, Pro-Tem
Mike Freeman
Scott K. James
Kevin D. Ross , Chair
Lori Saine
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AVL
SaaS Agreement
Gregg Abdella
gregg.abdella1@telus.com 1.413.205.7533
August 16, 2024
TELUS Communications (U.S.) Inc.
SOFTWARE -AS -A -SERVICE AGREEMENT
COVER PAGE
The attached documents describe the relationship between PEWS Communications (U.S.)Inc. (`Company) and the customer
identiled below ('Customer') (each of Company and Customer, a "Party'). The documents attached to this cover page (-Cover
Page') wif consist of the document entitled "Terms and Conditions' (the "SaaS Terms) and any schedules attached thereto, which
describe and set forth the general legal terms governing the relationship. including the terms and conditions outlined in section 7 of
the RFP attached as part of the Schedule C.' (collectively, the 'Agreemeni). For greater darity, i is however agreed that
notwithstanding section 7.1 d the of the RFP attached as pan of the Schedule C, the order of presence off the documents constituting
the Agreement shall be: a) the pricing set out under Sch.. A of the SaaS Terms, the SLA set out under Schedule 13 d the SaaS
Terms, the other terns of the SaaS Terms, the proposal from TELUS attached as part d the Schedule C, the Customer RFP attached
as part of the Schedule C.
This Agreement vAii became effective when this cover page is executed by authorized representatives of both Parties (the
"EAbcdve DaM').
CUSTOMER INFORMATION.
Name/Customer Board of Commissioners of Weld Cour, Poop Contact Person: Jac. Mundt
Address- PO Box 758 / 1401 Fiore., 1 rlh Avenue Tale Dueclor of Appficalions and DB
Greeley. CO 80632
Phone. 910400-2521
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Email Address. jueodd@wekl goy
ESN,Crnlac1
Email Address bifing.il@weld.gov
FOR INTERNAL COMPANY USE ONLY:
Contract el
PRE AUTHORIZED PAYMENT DETAILS
The Parties have caused their duly authorized representatives to execute this Agreement as of the dates set forth below.
CUSTOMER
By (Signature)
�o J
Name (Printed) Kevin D Ross
Title Chair, Board of Weed County Commissioners
Date: AUG 2,8 2024
ATTEST
Clerk to
Deputy Clerk la the Board
TELUS Communications (U.S.) Inc.
By (Signature)
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Name (Printed) .1.0.1,1 F0,1ak NI , pa.,
Title
2024/08/22
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SOFTWARE -AS -A -SERVICE AGREEMENT
TERMS AND CONDITIONS
1. DEFINITIONS.
Certain capitalized terms, not otherwise defined herein, have the meanings set forth or cross-referenced in this Section 1.
1.1 "Application Documentation" will mean text and/or graphical documentation, whether in electronic or printed format, that
describe the features, functions and operation of the Application Service, ("functionality") whether such functionality is provided C a
scheduled release which materials are designed to facilitate use of the Application Service and which are provided by Company to
Customer in accordance with the terms of this Agreement.
1.2 "Application IP" will mean the Application Service, the Application Documentation, and any and all intellectual property provided
to Customer (and/or any applicable Authorized End Users) in connection with the foregoing.
1.3 "Application Service(s)" will mean the technology and application software set forth and described in a Schedule or Statement
of Work to this Agreement.
1.4 "Authorized End User" shall mean, collectively, any individual employees, agents, or contractors of Customer accessing or using
the Application Service, under the rights granted to Customer pursuant to this Agreement: and through the Web Interface, under the
rights granted to Customer pursuant to this Agreement.
1.5 "Confidential Information" will mean all written or oral information, disclosed by either Party to the other, related to either Party
or a third party that has been identified as confidential or that by the nature of the circumstances surrounding disclosure ought reasonably
to be treated as confidential. Without limiting the foregoing, Al purposes of this Agreement the Application Documentation will be
deemed Confidential Information of Company, unless attached to the Agreement.
1.6 "Customer Content' will mean Vehicle Data and any other data. information and content provided or generated by Customer
in connection with the Customers use of the Application Services.
1.7 "Equipment' means the equipment, devices, hardware and other materials. including embedded firmware but excluding any
intellectual property in each of the foregoing, identified as Equipment in Schedule A to this Agreement.
1.8 "Equipment Charges" means the charges payable by Customer to Company for the Equipment, as set out in Schedule A to this
Agreement.
1.9 "Operator" means any driver or user of a vehicle that Customer enrolls for or through which Customer receives the Application
Services pursuant to this Agreement.
1.10 "Vehicle Data" means data collected from equipment or assets through which the Customer receives the Application Services,
including, without limitation: (a) telemetry data, including speed, location, and driver input data: and (b) diagnostic data.
1.11 "Web Interface" will mean the website or websites through which Customers Authorized End Users may access the Application
Service in accordance with the terms of this Agreement.
1.12 "Wireless Data Service" is a wireless communications service for the receipt and transmission of messages, data and other
content and for Internet access. including uploading and downloading information and other content to and from the Internet.
2. ACCESS AND USE.
2.1 Provision of Access. Subject to the terms and conditions contained in this Agreement, Company hereby: (a) agrees to provide
the Wireless Data Service to Customer for use with the Application Service, if Schedule A indicates that Wireless Data Services are
included, and (b) grants to Customer a non-exclusive, non -transferable right to access the features and functions of the Application
Service listed in a Schedule or a Statement of Work during the applicable Service Term, solely for use by Authorized End Users in
accordance with the terms and conditions herein. Such use shall be limited to use of the Application Service for the benefit of, or in
relation to, the operation of Customer's business. The Customer will not download or install the Application IP onto any computers or
devices. As soon as reasonably practicable after configuration of the application Company shall provide to Customer the necessary
passwords and network links or connections to allow Customer to access the Application Service, whether the passwords or
authentication means are assigned by Company or created by Customer or any Authorized End Users (the "Credentials"). Company
shall also provide Customer the Application Documentation to be used by Customer in accessing and using the Application Service.
Customer acknowledges and agrees that, as between Customer and Company, Customer shall be responsible for all acts and
omissions of Authorized End Users, and any act or omission by an Authorized End User which, if undertaken by Customer, would
constitute a breach of this Agreement, shall be deemed a breach of this Agreement by Customer. Customer shall undertake
reasonable efforts to make all Authorized End Users aware of the provisions of this Agreement as applicable to such Authorized End
User's use of the Application Service. and shall cause Authorized End Users to comply with such provisions.
2.2 Usage Restrictions. Customer will not, and will not permit any Authorized End Users to, (i) copy or duplicate any of the
Application IP: (ii) decompile, disassemble, reverse engineer or otherwise attempt to obtain or perceive the source code from which
any software component of any of the Application IP is compiled or interpreted, or apply any other process or procedure to derive the
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source code of any software included in the Application IP, or attempt to do any of the foregoing, and Customer acknowledges that
nothing in this Agreement will be construed to grant Customer any right to obtain or use such source code; (iii) modify, alter, tamper
with or repair any of the Application IP, or create any derivative product from any of the foregoing, or attempt to do any of the foregoing,
except with the prior written consent of Company: (iv) interfere or attempt to interfere in any manner with the functionality or proper
working of any of the Application IP;; (v) remove, obscure, or alter any notice of any intellectual property or proprietary right appearing
on or contained within any of the Application IP, or (vi) assign, sublicense, sell, resell, lease, rent or otherwise transfer or convey, or
pledge as security or otherwise encumber, Customer's rights under Sections 2.1 and 2.2, except for the sublicense right expressly
granted in Section 2.2. Customer will not use any of the Application IP except in compliance with Company's obligations to any third
party with respect thereto incurred prior to the Effective Date, including without limitation complying with any terms set forth in a
Schedule to this Agreement, provided that Company has notified Customer of such obligations. Customer will ensure that its use of
any of the Application IP complies with all applicable laws, statutes, regulations or rules, including any export and import requirements
and will not use or compile any of the Application IP for the purpose of any illegal activities. Customer will further comply with any
documentation or written requirements provided by Company to Customer, and any best practices and industry specifications when
using the Application Service.
2.3 Retained Rights; Ownership. As between the Parties, subject to the rights granted in this Agreement, Company and its
licensors retain all right, title and interest in and to the Application IP and its components. and Customer acknowledges that it neither
owns nor acquires any additional rights in and to the foregoing not expressly granted by this Agreement. Customer further
acknowledges that Company retains the right to use the foregoing for any purpose in Company's sole discretion.
2.4 Suspension. Company may restrict, suspend, or terminate some or all of the Application Services or terminate this Agreement
if the Customer fails to pay any amounts when required under this Agreement, by giving 10 days' advance notice to the Customer.
Notwithstanding anything to the contrary in this Agreement, Company may temporarily suspend Customer's and any Authorized End
User's access to all or any portion or all of the Application IP if (i) Company reasonably determines that (a) there is a threat or attack
on any of the Application IP: (b) Customer's or any Authorized End User's use of the Application IP disrupts or poses a security risk
to the Application IP or any other customer or vendor of Company: (c) Customer or any Authorized End User is/are using the
Application IP for fraudulent or illegal activities; (d) subject to applicable law, Customer has ceased to continue its business in the
ordinary course. made an assignment for the benefit of creditors or similar disposition of its assets, or become the subject of any
bankruptcy, reorganization, liquidation, dissolution or similar proceeding; or (e) Company's provision of the Application Service to
Customer or any Authorized End User is prohibited by applicable law: or (ii) any vendor of Company has suspended or terminated
Company's access to or use of any third party services or products required to enable Customer to access the Application IP (each
such suspension, in accordance with this Section 2.4, a "Service Suspension"). Company will make commercially reasonable efforts,
circumstances permitting, to provide written notice of any Service Suspension to Customer (including notices sent to Company's
registered email address) and to provide updates regarding resumption of access to the Application IP following any Service
Suspension. Company wit use commercially reasonable efforts to resume providing access to the Application Service as soon as
reasonably possible after the event giving rise to the Service Suspension is cured. Except as expressly set out in this Agreement,
Company will have no liability for any damage, liabilities, losses (including any loss of data or profits) or any other consequences that
Customer or any Authorized End User may incur as a result of a Service Suspension.
2.5 Professional Services. From time to time, Customer may request that Company provide certain professional services
to Customer, such as installation and configuration services, in accordance with a Statement of Work separately executed by the
Parties thereunder. Unless otherwise expressly agreed in any particular Statement of Work, ownership of all work product,
developments, inventions, technology or materials provided through the performance of services under a Statement of Work.
including any deliverables, shall be solely owned by Company, subject to any usage rights granted to Customer under the relevant
Statement of Work. Customer shall make available in a timely manner at no charge to Company all technical data, computer
facilities, programs, files, documentation, test data, sample output, or other information and resources of Customer required
by Company for the performance of a Statement of Work.
2.6 Equipment. As specified in Schedule A and as otherwise agreed by the parties from time to time in a service order, Company
may either sell or rent Equipment to Customer. Section 2.7 applies where Company sells Equipment to Customer. Section 2.8 applies
where Company rents Equipment to Customer. Any firmware supplied with any Equipment will be governed by any EULA
accompanying the Equipment. Unless otherwise provided for in a Schedule or a Statement of Work, risk of theft, loss, vandalism,
damage or destruction of Equipment will transfer from the Company, the OEM or Company supplier, as applicable, to the Customer
immediately upon the shipping of the Equipment from the Company's, the OEM's or Company's supplier's facilities. The Equipment
will be delivered to the Customer "EX WORKS" the Company's, the OEM's. or Company's supplier's facilities (Incoterms 2020).
2.7 Equipment Sale. Title to Equipment will transfer from the Company or directly from the OEM or Company's suppliers,
as applicable, to the Customer upon Company's receipt of the full Equipment Charges plus applicable taxes for such Equipment.
2.8 Equipment Rental. Schedule A sets out the initial Equipment that Customer will rent from Company. The Customer may
rent additional Equipment from Company during a Service Term under a service order to be agreed by the parties, at the additional
prices set out in Schedule A. The Customer is responsible for the care and protection of all Equipment (including maintenance), and
is liable to Company for all loss or damage to such Equipment, other than ordinary wear and tear. Customer will return all rented
Equipment to Company promptly (and in any event within 30 days) at its own cost on termination or expiry of the applicable
Application Service. and will comply with Company's instructions on the removal and return of all such Equipment. If the Customer
does not return the Equipment in accordance with the terms herein, or if the Equipment is damaged or lost, or if the Customer has
assigned, encumbered. sold. transferred or leased such Equipment, Customer shall pay replacement costs and any related costs
incurred by Company as a result.
3. CUSTOMER OBLIGATIONS.
3.1 Authorized End User Access to Services. Subject to the terms and conditions herein, Customer may permit any Authorized
End User to access and use the features and functions of the Application Service. Customer will ensure that any such Authorized
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End User will be bound by a contractual, enforceable agreement, which agreement, will, by its terms, provide substantially the same
or greater protections for Company's Confidential Information and the Application IP as are provided by the terms hereof.
3.2 Provision of Support A Authorized End Users. Company shall provide technical support in accordance with Schedule B.
3.3 Assistance to Company. Customer will, at its own expense, provide assistance to Company, including, but not limited to, by
means of access to, and use A. Customer facilities and Customer equipment, as well as by means of assistance from Customer
personnel, to the limited extent any of the foregoing may be reasonably necessary to enable Company to perform its obligations
hereunder, including, without limitation, any obligations with respect A support services performed pursuant A Section 3.
3.4 Data. Customer understands that Personal Information, including the Personal Information of Authorized End Users, will be
treated in accordance with the Company's privacy policy located at telus.com/privacy (the "Privacy Policy"). Customer consents
to the collection, use and disclosure by the Company and its agents of Customer's personal information (whether previously collected
or to be collected) for the purposes identified in the Privacy Policy. The Privacy Policy may be updated from time -to -time. Customer
will obtain any and Al necessary consents as may be required for the collection, use and disclosure to the Company or any Company
supplier of any personal information that may be collected in connection with the provision and/or use of the Services. Customer will
permit representatives of the Company to review Customer's consent practices from time to time during the term of this Agreement A
confirm such practices meet the requirements of this Agreement.
Certain Vehicle Data may implicate or otherwise relate to the Operator. Customer will: (i) make each Operator aware of how Customer
will use the Application Services, and (ii) make sure that each Operator understands what Vehicle Data is being collected and how
that Vehicle Data will be used or disclosed. Customer will obtain Aid consent from each Operator prior to the use of the Application
Services that implicate or otherwise related to the Operator. Customer will ensure that this consent is sufficient for Company to create,
access, collect, use, disclose. process. store and transmit Vehicle Data as contemplated by this Agreement.
3.5 Customer Content. Customer is responsible for the supply, quality, condition, and content of all data and information entered
into or collected by or stored in the Application Services by anyone using the Customer's Credentials. Company acknowledges that
Customer owns or otherwise has rights to all Customer Content that it provides or otherwise permits access to Company through the
Application Service and Customer grants to Company a non-exclusive license during the Agreement Term to use such Customer
Content solely in connection with the provision of the Application Service to Customer. Customer represents and warrants that it has
sufficient rights to transmit or otherwise permit access A any such Customer Content to Company, including any data or information
contained therein and that, to the extent Customer shares or otherwise permits Company or the Application Service to make use of
any credentials to obtain such data or information, that such sharing of credentials shall not violate the rights of. or any contractual
obligations with, any third party. Customer acknowledges that Company may, in its discretion, archive Customer Content that is two
(2) or more years Ad such that this archived Customer Content is not readily accessible through the Application Service.
4. FEES AND EXPENSES; PAYMENTS.
4.1 Fees. In consideration for the rights granted to Customer and the performance of Company's obligations under this Agreement.
Customer shall pay A Company, without offset or deduction, certain fees, in such amounts as may be determined by reference A
Schedule A (the "Fees"), along with any security deposit set out in Schedule A. Unless otherwise provided in a Schedule, all such
fees shall be due and payable within thirty (30) calendar days after an invoice is issued by Company with respect thereto. Monthly
recurring charges for the Application Service will commence on the date of Equipment installation for such Application Service as
follows: (a) for Customer -installed Equipment, on the earlier of: (i) installation of such Equipment; and (ii) two weeks after such
Equipment is shipped to Customer; and (b) for Company -installed Equipment, the earlier of: (i) installation of such Equipment; and (ii)
three months from the date of the applicable order. Notwithstanding Schedule A and without limiting this Section 4.1, Customer will
continue to pay all monthly recurring charges until the end of the calendar month in which Company receives such Equipment from
Customer in accordance with this Agreement, provided that Company receives such Equipment within the first week of such month (in
all other cases. Customer will continue to pay monthly recurring charges for such Equipment until the end of the following calendar
month).
4.2 Pre -authorized debit agreement: Customer may authorize Company to take monthly pre -authorized debit payments by
providing Customer's account information and financial institution on the Cover Page. Each monthly withdrawal will equal to the
amount set forth in this Agreement, which amount may be increased by Company in accordance this Agreement, provided Company
provides Customer with ten (10) days' written notice prior to the due date of the modified payment. Customer consents to the pre -
authorized debit payments and waives its right to any other confirmation before the first scheduled payment. Customer can revoke its
consent to pre -authorized debit payments at any time by providing Company with ten (10) business days' prior notice. Customer
consents to the disclosure of the information regarding the pre -authorized debit payments under this Agreement to the financial
institution as required to give effect to this paragraph, and agrees that such financial institution may rely on this consent for purposes
of initiating payments from Customer's account.
4.3 Taxes. Customer will be responsible for payment of any applicable sales, use and other taxes and all applicable export and
import fees, customs duties and similar charges (other than taxes based on Company's income), and any related penalties and interest
for the grant of license rights hereunder, or the delivery of related services. Customer will make all required payments to Company in
full without any set-off, counterclaim, deduction or withholding (including any deduction or withholding of taxes); provided, however, if
Customer determines that tax deduction is required, Customer shall (i) withhold the appropriate amount from such payment, (ii) pay
such amount to the relevant authorities in accordance with applicable law, and (iii) gross up the payment to Company so that the net
payment, after such deduction or withholding, equals the amount that would have been paid under this Agreement as if no deduction
or withholding was required. Customer shall provide Company within 30 calendar days of the tax payment or within such period
required under applicable law with such evidence as may be required by the applicable taxing authorities to establish that such taxes
have been paid.
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5. TREATMENT OF CONFIDENTIAL INFORMATION.
5.1 Ownership of Confidential Information. The Parties acknowledge that during the performance of this Agreement, each Party
will have access to certain of the other Party's Confidential Information or Confidential Information of third parties that the disclosing
Party is required to maintain as confidential. Both Parties agree that all items of Confidential Information are proprietary to the
disclosing Party or such third party, as applicable, and will remain the sole property of the disclosing Party or such third party.
5.2 Mutual Confidentiality Obligations. Each Party agrees as follows: (i) to use Confidential Information disclosed by the other
Party only for the purposes described herein; (ii) that such Party will not reproduce Confidential Information disclosed by the other
Party, and will hold in confidence and protect such Confidential Information from dissemination to, and use by, any third party; (iii) that
neither Party will create any derivative work from Confidential Information disclosed to such Party by the other Party; (iv) to restrict
access to the Confidential Information disclosed by the other Party to such of its personnel, agents, and/or consultants, if any, who
have a need to have access and who have been advised of and have agreed in writing to treat such information in accordance with
the terms of this Agreement; and (v) to return or destroy, pursuant to Section 9.4, all Confidential Information disclosed by the other
Party that is in its possession upon termination or expiration of this Agreement . Notwithstanding the foregoing. Customer agrees that
Company may collect aggregated statistical data regarding Customers use of the Application Service and provide such aggregated
statistical data to third parties. In no event shall Company provide to third parties specific data regarding Customer or Customer's
Authorized End Users
5.3 Confidentiality Exceptions. Notwithstanding the foregoing, the provisions of Sections 5.1 and 5.2 will not apply to Confidential
Information that (i) is publicly available or in the public domain at the time disclosed; (ii) is or becomes publicly available or enters the
public domain through no fault of the recipient; (iii) is rightfully communicated to the recipient by persons not bound by confidentiality
obligations with respect thereto: (iv) is already in the recipient's possession free of any confidentiality obligations with respect thereto
at the time of disclosure: (v) is independently developed by the recipient; or (vi) is approved for release or disclosure by the disclosing
Party without restriction. Notwithstanding the foregoing, each Party may disclose Confidential Information to the limited extent required
in order to comply with the order of a court or other governmental body, or as otherwise necessary to comply with applicable law,
provided that the Party making the disclosure pursuant to the order shall first have given written notice to the other Party and collaborate
with the Company to allow the Company to seek, at the Company cost, a protective order if the Company choose to do so.
5.4 Aggregated Statistics. Notwithstanding anything else in this Agreement or otherwise, Company may monitor Customer's use
of the Application Service and use data and information related to such use, and Customer Content in an aggregate and anonymous
manner, including to compile statistical and performance information related to the provision and operation of the Application Service
("Aggregated Statistics"). As between Company and Customer, all right, title and interest in the Aggregated Statistics and all
intellectual property rights therein, belong to and are retained solely by Company. Customer acknowledges that Company will be
compiling Aggregated Statistics based on Customer Content input into the Application Service and Customer agrees that Company
may (a) make such Aggregated Statistics publicly available, and (b) use such information to the extent and in the manner required by
applicable law or regulation and for purposes of data gathering, analysis, service enhancement and marketing, provided that such
data and information does not identify Customer or its Confidential Information.
6. SERVICE LEVEL OBJECTIVES.
6.1 Service Levels. The Company will make commercially reasonable efforts to meet the Service Level Agreement as further defined
and described in Schedule B or a Statement of Work. Failure to comply with such Service Level Agreement is not a breach or material
default of any provision of this Agreement. If the Company fails to meet a Service Level as defined and described in Schedule B or a
Statement of Work, the Customer will be entitled to credits as outlined in Schedule B or the Statement of Work, which shall be the
Customer's sole recourse and exclusive remedy and Company's sole liability for any failure by Company to achieve the Service Level
Agreement.
7. DISCLAIMERS, EXCLUSIONS AND LIMITATIONS OF LIABILITY.
7.1 Disclaimer. WIRELESS TELECOMMUNICATIONS ARE DELIVERED BY RADIO WAVES AND ARE SUBJECT TO FACTORS
THAT CANNOT REASONABLY BE CONTROLLED, INCLUDING ENVIRONMENTAL CONDITIONS, NETWORK CAPACITY AND
EQUIPMENT LIMITATIONS. AND EMERGENCY AND PUBLIC SAFETY REQUIREMENTS. THE COMPANY DOES NOT
GUARANTEE: (A) TIMELY, SECURE, ERROR -FREE OR UNINTERRUPTED WIRELESS DATA SERVICES OR RECEIPT OF
MESSAGES, DATA OR CONTENT SENT THROUGH THE COMPANY'S NETWORKS, THE NETWORKS OF OTHER COMPANIES,
OR THE INTERNET, OR (B) THE ERROR -FREE OR UNINTERRUPTED OPERATION OF THE APPLICATION SERVICES OR
EQUIPMENT. WHERE PROVIDED, THE WIRELESS DATA SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE"
BASIS AND, EXCEPT AS EXPRESSLY PROVIDED FOR IN THIS AGREEMENT, TO THE MAXIMUM EXTENT PERMITTED BY
APPLICABLE LAW, THE EQUIPMENT, THE APPLICATION IP, INCLUDING THE APPLICATION SERVICE, THE APPLICATION
DOCUMENTATION, AND ALL SERVICES PERFORMED BY COMPANY ARE PROVIDED "AS IS." AND COMPANY AND ITS
LICENSORS AND SUPPLIERS DISCLAIM ANY AND ALL OTHER PROMISES, REPRESENTATIONS AND WARRANTIES,
WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE, NON -INFRINGEMENT, QUIET ENJOYMENT, SYSTEM INTEGRATION AND.R DATA
ACCURACY.
7.2 Exclusions of Remedies; Limitation of Liability. EXCEPT AS EXPRESSLY PROVIDED FOR IN THIS AGREEMENT, BUT
NOT WITHSTANDING SECTION 7 OF THE CUSTOMER RFP ATTACHED TO SCHEDULE C, IN NO EVENT WILL COMPANY OR
ITS LICENSORS AND SUPPLIERS BE LIABLE TO CUSTOMER FOR ANY LOST PROFITS, COSTS OF DELAY, ANY FAILURE
OF DELIVERY, BUSINESS INTERRUPTION, COSTS OF LOST OR DAMAGED DATA OR DOCUMENTATION, INCIDENTAL,
INDIRECT. SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES. OR LIABILITIES TO
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THIRD PARTIES ARISING FROM ANY SOURCE, REGARDLESS OF THE NATURE OF THE CLAIM, EVEN IF COMPANY HAS
BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS LIMITATION UPON DAMAGES AND CLAIMS IS INTENDED
TO APPLY WITHOUT REGARD TO WHETHER OTHER PROVISIONS OF THIS AGREEMENT HAVE BEEN BREACHED OR HAVE
PROVEN INEFFECTIVE. THE CUMULATIVE LIABILITY OF COMPANY TO CUSTOMER FOR ALL CLAIMS ARISING FROM OR
RELATING TO THIS AGREEMENT, INCLUDING, WITHOUT LIMITATION, ANY CAUSE OF ACTION SOUNDING IN CONTRACT,
TORT, OR STRICT LIABILITY, WILL NOT EXCEED THE TOTAL AMOUNT OF ALL FEES PAID TO COMPANY BY CUSTOMER
UNDER SECTION 4.1 DURING THE TWELVE (12) -MONTH PERIOD PRIOR TO THE ACT, OMISSION OR EVENT GIVING RISE
TO SUCH LIABILITY. THIS LIMITATION OF LIABILITY IS INTENDED TO APPLY WITHOUT REGARD TO WHETHER OTHER
PROVISIONS OF THIS AGREEMENT HAVE BEEN BREACHED OR HAVE PROVEN INEFFECTIVE.
7.3 Essential Basis of the Agreement. Customer acknowledges and understands that the disclaimers, exclusions and limitations
of liability set forth in this Section 7 form an essential basis of the agreement between the Parties, that the Parties have reied upon
such disclaimers, exclusions and limitations of liability in negotiating the terms and conditions in this Agreement, and that absent such
disclaimers, exclusions and limitations of liability, the terms and conditions of this Agreement would be substantially different.
8. INDEMNIFICATION.
8.1 IP Claim. The Customer does not have to defend, indemnify and hold harmless the Company on case of any third party claim
related to the faulty use of the Application Services or broach of any of the Customer's obligations under this Agreement, provided that
the Company reserves it right to implead the Customer in such case. The Company indemnify and hold harmless the Customer against
all claims for royalties, for patents or suit for infringement thereon, which may be involved in the manufacture or use of the material to
be furnished (-IP Claim"); provided that (a) the Customer promptly notify the Company of the IP Claim, (b) The Company has the sole,
full and exclusive authority on the conduct of the defense and settlement of the IP Claim: and (c) the Customer do nA made any
admission and provides reasonable information and assistance to Company (hereafter 'indemnified Party Obligations") . If such IP
Claim has occurred, or in in the Company' opinion is likely to occur, the Company may, in its discretion and at its expense, either procure
the right to continue to provide the use of the material to be furnish, or modify or replace the same so that they become non -infringing
or, if these options are not commercially feasible, immediately terminate the Company obligations (and Customers rights) under this
Agreement, with respect to such use of the material furnished. This section sets forth the entire liability of Company, and Customer's
sole and exclusive remedy, with respect to any IP Claim that is subject to indemnification hereunder. Notwithstanding the foregoing, the
Company shall have no liability to Customer for any IP Claim brought based on: (a) modification of the Services or material to be
furnished, or any part thereof, by anyone other than the Company or its authorized agents: (b) use of the Services or the Service
Components, or any part thereof, by Customer, any Authorized End Users, or agents or contractors in combination with the Customer
own equipment and material (or any other devices, equipment, facilities, products, processes, systems or materials not provided by
Company) that has not been expressly approved in writing by Company; (c) use of the Services or material, in contravention of the
terms and conditions of this Agreement or contrary to its design. For avoidance of the doubt, the term "out of the Work done in fulfillment
of the terms of this Agreement" under section 7.5 of the RFP attached to Schedule C shall read as only applying to IP Claim. The
Company will not defend, indemnify and hold harmless the Company for any third party claim in relation with the use of the Application
Service and any equipment or material to be furnished. The defense of any third party claim under this Agreement is subject to the
Indemnified Party Obligations.
9. TERM AND TERMINATION
9.1 Term. This Agreement is effective when signed by both the Customer and the Company, and continues until the date on which
all Service Terms (including any professional services and equipment rental terms) have expired or been terminated ("Agreement
Term"). The initial service term for each Application Service is specified in the applicable Schedule or Statement of Work (the "Initial
Service Term"). Unless otherwise specified in a Schedule or Statement of Work, each Initial Service Term will automatically renew
for recurring periods equal induration to the Initial Service Term (each a "Renewal Service Term" and together with the Initial Service
Term for such Application Service, the "Service Term") on the same terms and conditions except that after the Initial Service Term,
(a) either Company or Customer may terminate the Service Term by giving notice to the other at least thirty (30) days prior to the end
of the then -current Initial Service Term or Renewal Service Term (as the case may be), and (b) Company may change the charges or
any other terms and conditions of this Agreement applicable to that Application Service by giving 30 days' advance notice to the
Customer.
9.2 Termination for Breach. The Company or the Customer may terminate this Agreement or any Service Term by giving notice
to Customer if a) the other party is in material default of any provision of this Agreement and does not remedy that default within 30
days after receiving notice of the material default, or b) has a receiver or trustee in bankruptcy appointed for it or is the subject of
bankruptcy. receivership, or liquidation proceedings that continue for 30 days. makes an assignment or takes other action for the
benefit of its creditors, or is wound up or dissolved (any such event being a "Material Adverse Event"). Notwithstanding the
foregoing. nothing in this Section 9.2 shall limit Company's rights to suspend Customer's access to the Application Service in
accordance with Section 2.4 above.
9.3 Effect of Termination If: any Application Service is terminated prior to the end of the applicable Initial Service Term or Renewal
Service Term, then Customer shall pay to Company all remaining unpaid charges for the Application Service for the remainder of such
Initial Service Term or Renewal Service Term (as the case may be). Customer acknowledges that the preceding charges are a pre -
estimate of the damages that Company will sustain as a result of the early termination of this Agreement and are not a penalty. Upon
any termination of this Agreement: (i) Customer will immediately discontinue all use of the Application Service, the Application
Documentation, and any Company Confidential Information; (ii) both Parties will delete any of the .her Party's Confidential
Information from computer storage or any other media including, but not limited to, online and off-line libraries. except where necessary
for its continued compliance with this Agreement:: and (iii) Customer will promptly pay to Company any amounts due and payable to
Company hereunder. Customer shall have the right for up to sixty (60) days following the termination of this Agreement to export
Customer Content, only to the extent Customer is current on all payments owed to Company under this Agreement. Notwithstanding
the previous, if the Company fats to cure a material breach under this section, that results in early termination, Customer will receive a
prorated refund on any payment made related to the monthly access fee received in advance for time left in that service term. For
avoidance of the doubt, any equipment bought under this Agreement will not be refunded.
8
9.4 Survival. The provisions of Sections 2.3, 3.5. 5, 7, 8, 9.3, 9.4 and 10 will survive the termination of this Agreement.
10. MISCELLANEOUS
10.1 Entire Agreement. This Agreement sets forth the entire agreement and understanding between the Parties hereto with respect
to the subject matter hereof and, except as specifically provided herein, supersedes and merges Al prior oral and written agreements,
discussions and understandings between the Parties with respect to the subject matter hereof, and neither of the Parties will be bound
by any conditions, inducements or representations other than as expressly provided for herein.
10.2 Independent Contractors. In making and performing this Agreement, Customer and Company act and will act at all times as
independent contractors, and, except as expressly set forth herein, nothing contained in this Agreement will be construed or implied
to create an agency, partnership or employer and employee relationship between them. Except as expressly set forth herein, at no
time will either Party make commitments or incur any charges or expenses for, or in the name of, the other Party.
10.3 Notices. All notices required by or relating to this Agreement shall be in writing and shall be sent by means of certified mail,
postage prepaid, to the Parties to the Agreement and addressed, if to Customer, to the address set forth on the Cover Page, and if to
Company, as follows:
If to Company:
TELUS Communications (U.S.) Inc.
Corporation Trust Center, 1209 Orange St N
Wilmington, DE 19801
United States
or addressed to such other address as that Party may have given by written notice in accordance with this provision. Al notices
required by or relating to this Agreement may also be communicated by email, provided that the sender receives and retains
confirmation of successful transmittal to the recipient. Such notices shall be effective on the date indicated in such confirmation. In
the event that either Party delivers any notice hereunder by means of email transmission in accordance with the preceding sentence,
such Party will promptly thereafter send a duplicate of such notice in writing by means of certified mail, postage prepaid, to the
receiving Party, addressed as set forth above or to such other address as the receiving Party may have previously substituted by
written notice to the sender.
10.4 Amendments; Modifications. This Agreement may not be amended or modified except in a writing duly executed by authorized
representatives of both Parties.
10.5 Assignment; Delegation. Notwithstanding Section 7 of the Customer RFP attached to Schedule C, neither Party shall assign any
of its rights or delegate any of its duties under this Agreement without the express, prior written consent of the other Party, and, absent
such consent. any attempted assignment or delegation will be null, void and of no effect. Notwithstanding the foregoing, Company may
assign this Agreement, without consent, to an affiliate or otherwise in connection with a merger, sale, transferor other disposition of all
or substantially all of its stock or assets.
10.6 No Third Party Beneficiaries. The Parties acknowledge that the covenants set forth in this Agreement are intended solely for
the benefit of the Parties, their successors and permitted assigns. Nothing herein, whether express or implied, will confer upon any
person or entity. other than the Parties, their successors and permitted assigns, any legal or equitable right whatsoever to enforce any
provision of this Agreement.
10.7 Severability. If any provision of this Agreement is invalid or unenforceable for any reason in any jurisdiction. such provision will
be construed to have been adjusted to the minimum extent necessary to cure such invalidity or unenforceability. The invalidity or
unenforceability of one or more of the provisions contained in this Agreement will not have the effect of rendering any such provision
invalid or unenforceable in any other case, circumstance or jurisdiction. or of rendering any other provisions of this Agreement invalid
or unenforceable whatsoever.
10.8 Waiver. No waiver under this Agreement will be valid or binding unless set forth in writing and duly executed by the Party
against whom enforcement of such waiver is sought. Any such waiver will constitute a waiver only with respect to the specific matter
described therein and will in no way impair the rights of the Party granting such waiver in any other respect or at any other time. Any
delay or forbearance by either Party in exercising any right hereunder will not be deemed a waiver of that right.
10.9 Force Majeure. Except with respect to payment obligations hereunder, if a Party is prevented or delayed in performance of its
obligations hereunder as a result of circumstances beyond such Party's reasonable control, including, by way of example, war, riot,
fires, floods, epidemics, or failure of public utilities or public transportation systems, such failure or delay will not be deemed to
constitute a material breach of this Agreement, but such obligation will remain in full force and effect, and will be performed or satisfied
as soon as reasonably practicable after the termination of the relevant circumstances causing such failure or delay, provided that if
such Party is prevented or delayed from performing for more than ninety (90) days, the other Party may terminate this Agreement
upon thirty (30) days' written notice.
10.10 Reference. Company may issue a press release announcing Customer as a customer of the Application Service, subject to
Customer's written approval. Company may list Customer as such at its corporate Website. Company may create a white paper on
Customer's use case subject to Customer's written approval.
10.11 Governing Law. THIS AGREEMENT WILL BE GOVERNED BY AND INTERPRETED IN ACCORDANCE WITH THE LAWS
OF THE STATE OF COLORADO, WITHOUT REGARD TO CONFLICTS OF LAW PRINCIPLES THEREOF OR TO THE UNITED
NATIONS CONVENTION ON THE INTERNATIONAL SALE OF GOODS. FOR PURPOSES OF ALL CLAIMS BROUGHT UNDER
THIS AGREEMENT, EACH OF THE PARTIES HEREBY IRREVOCABLY SUBMITS TO THE EXCLUSIVE JURISDICTION OF THE
STATE AND FEDERAL COURTS LOCATED IN WELD COUNTY, COLORADO.
10.12 U.S. Government End -Users. Each of the Application Documentation and the software components that constitute the
9
Application Service is a "commercial item" as that term is defined A 48 C.F.R. 2.101, consisting of commercial computer software"
and "commercial computer software documentation" as such terms are used in 48 C.F.R. 12.212. Consistent with 48 C.F.R. 12.212
and 48 C.F.R. 227.7202-1 through 227.7202-4, all U.S. Government end users acquire the Application Service and the Application
Documentation with only those rights set forth therein.
10.13 Counterparts. This Agreement may be executed in any number of counterparts, each of which when so executed will be
deemed to bean original and all of which when taken together will constitute one Agreement.
10.14 Headings. The headings in this Agreement are inserted merely for the purpose of convenience and will not Afoot the meaning
or interpretation of this Agreement.
10.15 Fund Availability. Financial obligations of the County payable after the current fiscal year are contingent upon funds for that
purpose being appropriated, budgeted and otherwise made available. Execution of this Agreement by County does not create an
obligation on the part of County to expend funds not otherwise appropriated in each succeeding year.
10.16 Governmental Immunity. No term or condition of this Agreement shall be construed or interpreted as a waiver, express or
implied, of any of the immunities, rights, benefits. protections of other provisions of the Colorado Governmental Immunity Act, Section
CRS 24-10-101 et seq, as applicable now or hereafter amended.
[End of SaaS Terms]
SKYHAW1C
Tcl_awVT'
Quote
ADDRESS
Fransisco Amparan
Government of Weld County
1399 N 17th Ave
Fleet Services
Greeley, CO 80634 USA
Telus Communications Inc.
790 Rue De La Rand, Unit 200
Sherbrooke QC J 1 H 1 W7
+17097372583
afs.finance@telus.com
www.SkyHawk.co
GST/HST Registration No.: 100652692RT0001
SHIP TO
Fransisco Amparan
Government of Weld County
1399 N 17th Ave
Fleet Services
Greeley, CO 80634 USA
QUOTE # 3718
DATE 07/26/2024
ITEM
DESCRIPTION
QTY
RATE
AMOUNT
AK1-J 19 -KIT
AX1-J 19 -KIT
AX1-ODB-KIT
AVL-ATR-SPR
KIT
SPR-UNV-KIT
AVL-WTS-J19
Project
Management
SKY -WEB -PRO
SKY -WEB -LIT
Accepted By
HARDWARE
Atrack AK1 1 4G/LTE modem, vehicle Kit (includes modem,
backup battery, J1939 ECM cabling. GPS/Cellular Antenna,
wiring harness)
AX1 1 OBDII/J1 1939 Plug & Play Tracker w/ Backup Battery
and ODBII Y -Split Cable
AX1 1 ODDII/J1 1939 Plug & Play Tracker wl Backup Battery
and ODBII Y -Split Cable
Atrack SSI Kit
Universal Spreader Cable Kit (Cirus. CS230AC, CS550,
Dickey -John, Epoke, Flex 4, Force America 5100, Schmidt)
J1939 cable addon for Western Star and Peterbuilt
Installation training, software training, setup
MONTHLY RECURRING FEES
ConnectAnywhere Professional Monthly access fee
ConnectAnywhere Lite Monthly Access Fee
*Shipping Costs will be based on actual charges. Separate
customs fees may apply. Client may request use of their
own courier if desired.
ACH for Canadian Customers
Bank: Royal Bank of Canada
Transit: 09453
ID: 003
Account number: 1023803
Remittance email: afs.finance@telus.com
SUBTOTAL
TOTAL
Accepted Date
25 333.32
53 163.93
15 138.47
25 77.50
25 7.50
78 12.50
1 5,000.00
25
68
18.88
13.75
8,333.00
8,688.29
2,077.05
1,937.50
187.50
975.00
5.000.00
Subtotal: 27,198.34
472.00
935.00
Subtotal: 1.407.00
28,605.34
USD 28,605.34
Number
Unit
Make
Model
Year
ambulance,
Purpose(Plow,
Licence
fire,
partol
etc.
Plate
#
15230084
I
FORD
F-250
2015
Pickup
573XZQ
15230093
FORD
F-250
2019
Pickup
BSI456
15230111
1
FORD
F-250
2020
Pickup
BVEG86
15230113
FORD
F-250
2020
Pickup
BVEG96
15230122
GMC
SIERRA
3500
2022
Pickup
DGA096
15230124
CHEVROLET
2500
2023
Pickup
DME863
15230127
CHEVROLET
2500
2023
Pickup
DME896
15410058
FREIGHTLINER
CLASSIC
XL
2006
Tractor
446EVC
15410089
KENWORTH
T800
2010
CEMJ15
Tractor
15410090
FREIGHTLINER
M2112
2010
Tractor
087TTW
15410092
FREIGHTLINER
M2112
2010
BLNV91
Tractor
15410093
-4-
-
FREIGHTLINER
M2106
2009
Tractor
884UHA
15410100
FREIGHTLINER
CORONADO
2013
Tractor
309FHV
15410101
FREIGHTLINER
CORONADO
2013
310FHV
Tractor
15410102
FREIGHTLINER
CORONADO
2014
Tractor
093FHV
15410109
PETERBILT
220
2015
Tractor
1814UQV
15410110
KENWORTH
T800
2016
538HRG
Tractor
15410112
KENWORTH
T800
2018
Tractor
MON007
15410113
KENWORTH
T800
2018
MON006
Tractor
15410114
'
KENWORTH
T800
2018
Tractor
MON009
15410115
I
KENWORTH
T800
2018
Tractor
MON008
15410116
KENWORTH
T800
2018
Tractor
MON010
15410117
KENWORTH
T800
2018
Tractor
AIY435
15410118
-
-r
KENWORTH
T800
2018
Tractor
AIY436
15410119
KENWORTH
T800
2018
Tractor
BSM816
15410120
KENWORTH
T800
2018
Tractor
AIY437
15410121
1
KENWORTH
T800
2018
Tractor
CEMJ19
15410122
KENWORTH
T800
2018
Tractor
BSM255
15410123
KENWORTH
T800
2018
Tractor
OHN310
15410124
KENW
ROTH
T800
2018
Tractor
OHN311
15410125
KENWORTH
2018
Tractor
OHN312
T800
15410126
KENWORTH
T800
2018
Tractor
OHN313
15410127
KENWORTH
T800
2018
Tractor
BUWP37
15410129
KENWORTH
T800
2018
Tractor
DGC326
15410130
KENWORTH
T800
2018
Tractor
OHN316
15410131
KENWORTH
T800
2018
Tractor
OHN318
15410132
INTERNATIONAL
HX620
2019
Tractor
BEVG17
15410133
INTERNATIONAL
HX620
2019
Tractor
BFJJ65
Confidential
1
15410134
Number
Unit
INTERNATIONAL
Make
HX620
Model
Year
ambulance,
Purpose(Plow,
Licence
fire,
partol
etc.
BUWP36
Plate #
2019
Tractor
15410135
INTERNATIONAL
HX620
2019
Tractor
BFJJ70
15410136
INTERNATIONAL
HX620
2019
BFJJ79
Tractor
15410137
INTERNATIONAL
HX620
2020
Tractor
BFQE34
15410138
INTERNATIONAL
HV513
2020
Tractor
BLNV47
15410139
-
INTERNATIONAL
HX620
2020
Tractor
BVIH52
15410140
WESTERN
STAR
1
r
4900SB
,
2021
Tractor
BVEG58
15410141
I
INTERNATIONAL
I
HX620
2021
Tractor
BVEG62
15410142
FREIGHTLINER
114SD
2021
BUWP27
Tractor
15410143
FREIGHTLINER
PT126DC
2022
Tractor
DGC313
15410144
FREIGHTLINER
CASCADIA
2022
DGC321
Tractor
15410145
FREIGHTLINER
CASCADIA
2023
Tractor
DGC414
15410146
FREIGHTLINER
CASCADIA
2023
Tractor
DGC413
15410147
FREIGHTLINER
CASCADIA
2023
Tractor
DGC415
15410148
FREIGHTLINER
CASCADIA
2023
Tractor
DGC441
15410149
FREIGHTLINER
CASCADIA
2023
Tractor
BSM233
15410150
FREIGHTLINER
CASCADIA
2023
BSM235
Tractor
15410151
FREIGHTLINER
CASCADIA
2023
Tractor
BSM238
15410152
FREIGHTLINER
CASCADIA
2023
BSM237
Tractor
15410153
FREIGHTLINER
CASCADIA
2023
Tractor
BSM248
15410154
FREIGHTLINER
CASCADIA
2023
BSM792
Tractor
15420101
RAM
5500
2016
Pickup
AIY351
15420102
RAM
5500
2016
Pickup
ULQ934
15420103
FORD
F-550
2017
Pickup
MOM981
15420105
FORD
F-550
2017
Pickup
AIY375
15420113
I
RAM
5500
2020
Pickup
BVEH76
15420118
FORD
F-350
2023
Pickup
DME869
15420119
FORD
F-350
2023
Pickup
DME870
15430026
FORD
F-650
2019
Pickup
BVFS19
15430027
INTERNATIONAL
HV507
2020
Tractor
BVEG88
15460044
INTERNATIONAL
7600
2011
Plow
DME878
15460045
FREIGHTLINER
M2112V
2011
Plow
DGA065
15460047
WESTERN
STAR
4900SB
2013
Plow
AFFJ97
15460048
FREIGHTLINER
114SD
2014
Plow
BSL474
15460049
FREIGHTLINER
114SD
2014
Plow
CDZG31
15460050
WESTERN
STAR
4900SB
2015
Plow
CDZH31
15460051
FREIGHTLINER
114SD
2016
Plow
QYN213
15460052
FREIGHTLINER
114SD
2016
Plow
DRRT61
15460053
FREIGHTLINER
114SD
2016
Plow
BSL462
onnaentla
3
Unit
Make
Model
Year
Purpose(Plow,
Licence
ambulance,
fire,
partol
Number
etc.
Plate
#
ULQ905
Plow
2016
114SD
15460054
FREIGHTLINER
15460055
FREIGHTLINER
114SD
2016
Plow
ULQ906
15460056
WESTERN
STAR
4900SB
2020
Plow
ADAM32
15460057
WESTERN
STAR
4900SB
2020
Plow
BLSB55
15460058
WESTERN
STAR
4900SB
2020
Plow
DMH044
15460059
WESTERN
STAR
4900SB
2020
Plow
BMDJ64
15460060
WESTERN
STAR
4900SB
2021
Plow
BLNW20
15460061
WESTERN
STAR
4900SB
2021
Plow
BLNW18
15460062
WESTERN
STAR
4900SB
2021
Plow
BLNW19
15460063
WESTERN
STAR
4900SB
2021
Plow
BVEG75
15460064
FREIGHTLINER
114SD
2021
Plow
BVEH57
15460065
FREIGHTLINER
114SD
2021
Plow
BVEH55
15460066
FREIGHTLINER
114SD
2021
Plow
BVEH71
15460067
FREIGHTLINER
114SD
2021
Plow
BVEH72
15460068
FREIGHTLINER
114SD
2021
Plow
BVEH73
15460069
WESTERN
STAR
4900 SB
2022
Plow
DGA936
Confidential 1
4
SCHEDULE B
TECHNICAL SUPPORT, SERVICE LEVEL AGREEMENT AND WARRANTY
TECHNICAL SUPPORT
1. Description of Services
1.1 Definitions — The following terms are defined for the purposes of this Schedule B only:
"Critical" means any performance, operational or quality issues with the Company Services which result in the inability to use
any of the Company Services for an extended period.
"Error" or "Failure" means any errors, failures or other performance, compatibility. operational, or quality issues, which result in
the Company's software or Services not operating C accordance with the Agreement or the applicable documentation and/or
specifications. An Error may have no appreciable impact on the operation or use of the Company Software or Services, or an
Error may cause a "Minor Failure", "Serious Failure", or "Critical Failure".
"Error Correction" means creating a permanent modification to the Company Software that enables the permanent
resolution of an Error, implemented with an Update. Upgrade or Version. Error Corrections are implemented according to a
Company testing, Company acceptance and Company implementation schedule.
"Help Desk" means Company's telephone support line.
"Help Desk Services" means the telephone and service level management services provided by the Help Desk as described
herein, but excludes training services.
"Minor" means any performance. compatibility, operational or quality issues that are not Critical Failures or Serious Failures.
Minor Errors can be, for example, an Error that does not interrupt critical workflow, an Error that is cosmetic in nature, or any
Error for which a workaround is available.
"Patch" means the temporary repair or replacement of object or executable code versions of the Company Software on its
production server(s) that enables the temporary resolution of an Error.
"Serious" means any performance, compatibility, operational, or quality issues with the Company Services that cause disruption
to normal workflow and for which Company cannot provide a workaround. Serious Failures can be intermittent server downtime.
user accessibility issues, or inability to access a key system function.
"Update" means any new minor enhancement made to the Company Software issued by Company, which may also contain an
Error Correction. and includes any update, patch installation. modification, renovation, refresh. enhancement, addition or
substitution to the Company Software. Updates will be identified with a new update series number; for example 2.1.1 to 2.1.2.
"Upgrade" means any new major enhancement or grouping of enhancements, new functionality or revised or new modules
made to the Company Software, issued by Company, and includes a collection of one or more Updates released as an Upgrade.
Upgrades will be identified with a new Update series number; for example 2.1.2 to 2.2.0.
"Version" means any release of an Upgrade or collection of Upgrades to Company Software in respect of which Company uses
a new version series number: for example, 2.2.0 to 3.0.0.
"Workaround" means a change in the procedures followed by Customer to avoid an Error without substantially impairing
Customer's access to or use of the Company Services.
2. Help Desk Services
2.1 The Help Desk Services set forth in this Section 2 (the "Help Desk Services") are provided in the categories indicated, based
upon the selection of such Company Services in a Purchase Order, and payment of the applicable Service Fees in accordance with
the Agreement.
2.2 Company shall staff a telephone Help Desk to provide assistance regarding the function, operation, and use of the Company
Software, the Services and the Products, including:
a) Reporting of issues;
b) Assistance with diagnosing and resolving issues,
c) Provision of Workarounds,
Confidential
5
d) Assistance with technical questions concerning the operation, maintenance, and use of the Company Software
(but not training).
e) In the event the Help Desk cannot resolve the issue, referring the call to Company through the opening of a
support ticket.
2.3 The Help Desk is available Monday to Friday 8:30 am to 5:00 pm EST at the toll free number below or via email at
support@skyhawk.so. After Hours - call the toll -free number below for Critical issues. Those calls will be dispatched to support
personnel. Issues emailed to support after hours will be responded to on the next business day.
North America: 1-844-424-7759, extension #2.
3. Service Response
3.1 Company tracks Customer -reported issues and requests with support tickets. Each issue is assigned a support ticket with a unique
identifier.
3.2 Company business days are 8:30 am to 5:00 pm EST, Monday to Friday, excluding Canadian federal holidays.
For each support ticket for which Company identifies an Error as the cause, Company shall provide a Workaround or Patch
and Error Correction in accordance with the guidelines in the chart below:
Error,Seoerrty
< d
v erctent
Respon Time
E
Re0aft rt
Minor
Upon customer call to Help
Desk or receipt of reply email
from Company
Company shall respond within 1
business day
At the Company's discretion, it will provide
a Workaround and/or Error Correction in
the next Version, Upgrade or Update.
Serious
Upon customer call to Help
Desk or receipt of reply email
from Company
Company shall respond the
same business day, or if
outside Company business
hours, on the next business
day.
Company shall provide a Patch within 5
business days following response, if
possible, and shall provide a permanent
Error Correction in the next Version,
Upgrade or Update, whichever comes
first.
Critical
Upon customer call to Help
Desk or receipt of reply email
from Company
Company shall respond the
same business day. or if
outside Company business
hours, will attempt to respond
ASAP, but in all cases within 1
hour the next business day
Company shall provide a Patch as soon
as possible and shall provide a permanent
Error Correction in the next Version,
Upgrade or Update, whichever comes
first.
3.3 Company shall use commercially reasonable efforts to release Updates in a timely manner to keep the Company Software current
with changes in operating systems, widely adopted Internet browsers, and other key computing platform elements on which, or in
connection with which, the Company Software is used.
4. Exclusions
4.1 The Company Services provided hereunder shall not include:
training services after implementation is concluded or as a component of help desk services.
migration of data to or from other fleet and asset tracking systems; or
custom development Services,
which additional services may be provided pursuant to separate Quotation.
4.2 Company shall not be obliged to perform, and may suspend performance of, the Company Services. in the following instances:
Customer has modified the installation environment of the Company Software, Products or Services without Company's
consent;
Confidential
6
End Customer is in material breach of the Agreement, including failure to pay.
End Customer's installation environment fails A meet the minimum requirements for the Company Software as set forth in
the application specifications; or
End Customer refuse to provide the necessary information to duplicate and/or assess the severity of the Error.
SERVICE LEVEL AGREEMENT
5. This Service Level Agreement (the "SLA") governs the use of all related network infrastructure products and services (collectively,
the "Services") offered by the Company necessary to provide the Application Services.
5.1 Company guarantees that the Company infrastructure will be available 99.9% of the time, measured annually and excluding
Maintenance, as defined below. Customer is eligible fora credit for Network Downtime for any breach of this guarantee, which can
be verified by Company's technical support team. "Network Downtime" means an inability to transmit and receive data
caused by failure of network equipment supplied by Company, including managed switches, routers, and cabling and
equipment customarily provided by data centres, but excluding (a) Maintenance, and (b) the failure of network equipment and
infrastructure owned or operated by the Public Switched Telephone Networks, cellular providers and/or satellite providers.
5.2 Maintenance. "Maintenance" means Scheduled Maintenance or Emergency Maintenance. "Scheduled Maintenance" means
any maintenance in the Company data centre of which Customer is notified at least 5 days in advance. "Emergency
Maintenance" means any maintenance in the Company data centre that: (a) in Company's sole discretion, is necessary to avoid an
immediate threat to the Company's data centre or the Customer's server; and (b) of which Customer is notified as soon as the
Company is able to do so, which, for clarity, may occur during or after the Company's performance of the Emergency
Maintenance.
5.3 Remedies. In the event Company fails to provide 99.9% availability as outlined herein, and provided Customer follows the
procedures outlined herein, Company will apply a credit ("Credit") to Customer's account in an amount equal to five percent (5%)
of the Net MRC for the affected account for each hour of Network Downtime or fraction thereof, to a maximum of 50%, of the Net
MRC for the month(s) in which the SLA is not met. "Net MRC" means the monthly recurring charge for the service, excluding
cellular or satellite telecommunication fees, and any applicable rental fees, for the Customer assets impacted. The Credits
described in this Section 5.3 will be Customer's exclusive remedy, and Company's entire liability, for any breach of any warranty
of performance or service contained in this Section 5. In order to claim Credits, Customer must open a Company trouble ticket. All
Network Downtimes will be measured from the time the ticket is received and validated by Company to the time Company, in its
sole discretion, is able to resolve the issue. Customer must be a Company customer in good standing to receive the Credit.
No Credit will be applied to accounts that are past due or canceled before the conditions for payment of the Credit are met. Upon
cancellation of the Customers account, any outstanding or previously accrued Credits will be forfeited. Credits will be applied
against purchases or renewals for which payment is due after the date the Credit is applied. Credits will not be applied against
past due balances.
5.4 Exceptions. Customer shall not be entitled to any Credit hereunder if Network Downtime is caused by: (i) actions of the Customer
or others authorized by Customer to use the Service under the Agreement; (ii) failure of applications or other software not
provided by Company; (iii) Maintenance activity; (iv) a Denial of Service attack, hacker activity, or other malicious event or code
targeted against Company or a Company customer; or (vi) failure of any network or Internet infrastructure not owned or managed
by Company.
EQUIPMENT WARRANTY
6. Company's sole obligation under the warranty described herein shall be to repair or replace non -conforming Equipment, or to refund
any rental fees paid from the date of non-conformance to the Customer as applicable. The Company's warranty obligations shall
run solely to the Customer, and the Company shall have no obligation to customers of the Customer or other users of the
Equipment.
7. Company warrants that Equipment sold will be free from defects in materials and workmanship fora period of one (1) year from
the date of delivery, or any warranty passed through from the OEM, whichever is greater. Company warrants that Equipment
rented will be free from defects in materials or workmanship for the applicable Service Term. Company will have no warranty
obligation with respect to Equipment subjected to damage, abuse, misuse, negligence, modification. tampering or accident.
If any hardware component of any Equipment fails to conform to the warranty in this Section, Company shall, at its option, refund
the amount paid less any discounts, or repair or replace non -conforming Equipment with conforming products or products having
substantially similar form, fit and function. Company provides no representations or warranties for consumables (including but not
limited to batteries and cables), and Customer is solely responsible for the replacement of any consumables.
8. Repair parts and replacement Equipment may be reconditioned or new. Repaired or replacement Equipment shall be subject to the
warranty, if any remains, originally applicable to the Equipment repaired or replaced. Customer must obtain from the Company
a Return Material Authorization Number (`RMA") prior to returning any Equipment to the Company. Should the non-
conforming Equipment be received after expiry of its warranty period, the Company reserves the right, at its sole discretion,
to offer repair or replacement at its prevailing rates.
9. Software and software -based services will be warrantied for the applicable Service Term. If any software or firmware incorporated
in any Equipment fails to conform to the warranty set forth in this Section, Company shall provide a bug fix or software patch correcting
such non-conformance within a reasonable period after Company receives from Customer (i) notice of such non-conformance,
and (ii) sufficient information regarding such non-conformance to permit Company to create such bug fix or software patch.
Confidential
7
10. The Company warrants the installation work performed by Company technicians or technicians sub -contracted by the Company
will be (a) free of workmanship errors or defects; and (b) warrantied for one year after the installation date.
Return Material Authorization (RMA)
11. Asa condition to the Company's obligations under the immediately preceding paragraphs, Customer shall return Equipment to be
examined to the Company's facilities, in shipping cartons which clearly display a valid RMA provided by the Company. A valid
RMA number must be obtained prior to shipment to the Company and packaged adequately to prevent shipping damage to the
Equipment. Customer acknowledges that replacement Equipment may be repaired. refurbished or tested and found to be
complying. Customer agrees to retrieve, at its expense, any such Equipment from their equipment, and Customer shall bear (a)
the risk of loss for such return shipment; and (b) all shipping costs to return the Equipment to the Company. The Company will
assume responsibility for all costs associated with performing Equipment warranty services upon receipt at Company's facilities,
including return shipment to the Customer by land carrier. Customer will subsequently assume responsibility and cost to reinstall
the returned Equipment in Customer's equipment, as required.
12. Any Equipment determined by the Company to be improperly returned may be refused upon delivery by the common carrier or
shall be redelivered to the Customer FOB the Company s facilities. The Company will issue an invoice for, and the Customer
shall pay, any return shipment costs charged to the Company.
[The remainder of this page is intentionally left blank.]
Confidential
8
Schedule C
Weld County
Request for Proposal: #B2300070
Automated Vehicle Location (AVL) / Telematics System
Weld County Department of Information Technology
ATTN: Nancy Wonder
RFP # B2300070 / AVL / Telematics System
PO Box 758 / 1401 North 17th Avenue
Greeley, CO 80632
Key Vendor Deadlines
Notice of Intention
4/26/2023 10:00 AM MST/MDT
Technical Questions / Inquiries
5/3/2023 10:00 AM MST/MDT
RFP Responses
5/24/2023 10:00 AM MST/MDT
Template -IT RFP 2023 1.0
Weld County Request for Proposal - RFP # B2300070
Automated Vehicle Location (AVL) / Telematics System
Table of Contents
1 STATEMENT OF WORK 3
1.1 PURPOSE 3
1.2 COVERAGE & PARTICIPATION 3
2 GENERAL INFORMATION 3
2.1 ORIGINAL RFP DOCUMENT 3
2.2 THE ORGANIZATION - COUNTY OF WELD 3
3 RFP SCHEDULE 4
4 PROPOSAL PREPARATION INSTRUCTIONS 4
4.1 VENDOR'S UNDERSTANDING OF THE RFP 4
4.2 COMMUNICATION 4
4.3 PROPOSAL SUBMISSION 5
4.4 PROPOSAL RESPONSES 6
4.5 PROPOSAL FORMAT 6
4.6 WITHDRAWALS OF PROPOSALS 8
4.8 CRITERIA FOR SELECTION 8
4.9 SELECTION AND NOTIFICATION 10
5 PROJECT OVERVIEW 11
5.1 HIGH-LEVEL OVERVIEW 11
5.2 TECHNICAL SPECIFICATIONS 12
5.3 NARRATIVE VENDOR QUESTIONS 13
6 VENDOR PRICING 14
7 WELD COUNTY INFORMATION TECHNOLOGY SOFTWARE AND SERVICES CONTRACT RIDER 14
8 ADDITIONAL TERMS & CONDITIONS 18
8.1 NON -DISCLOSURE AGREEMENT 18
8.2 COSTS 18
8.3 INTELLECTUAL PROPERTY 18
8.4 VENDOR'S RESPONSES 18
8.5 GOVERNING LAW 19
8.6 DISADVANTAGED BUSINESS ENTERPRISES 20
8.7 PROCUREMENT AND PERFORMANCE 20
8.8 TERMINATION 20
8.9 WARRANTY 20
8.10 TAXES 21
8.11 NO LIABILITY 21
8.12 ENTIRE RFP 21
9 INSURANCE REQUIREMENTS 21
APPENDIX A: NOTICE OF INTENTION 24
APPENDIX B: VENDOR CERTIFICATION 25
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Weld County Request for Proposal - RFP # B2300070
Automated Vehicle Location (AVL) / Telematics System
1 Statement of Work
1.1 Purpose
The Board of County Commissioners of Weld County, Colorado, by and through its Chief
Information Officer (collectively referred to herein as "Weld County"), wishes to purchase
Automated Vehicle Location (AVL) / Telematics System. The purpose of this Request for
Proposal (RFP) is to invite prospective vendors to submit a proposal to supply an Automated
Vehicle Location (AVL) / Telematics System to Weld County. This RFP provides vendors
with the relevant operational, performance, application, and architectural requirements of the
system.
1.2 Coverage & Participation
The intended coverage of this RFP, and any agreement resulting from this solicitation, shall
be for the use of all applicable departments at Weld County along with any satellite offices.
Weld County reserves the right not to enter into any contract, to add and/or delete elements,
or to change any element of the coverage and participation at any time without prior
notification and without any liability or obligation of any kind or amount.
2 General Information
2.1 Original RFP Document
Weld County shall retain the RFP, and all related terms and conditions, Appendices and
other attachments, in original form in an archival copy. Any modification of these, in the
vendor's submission, is grounds for immediate disqualification.
2.2 The Organization - County of Weld
Weld County, Colorado covers a total area of 4,000 square miles in northern Colorado and is
home to charming small towns and thriving cities. It is bordered on the north by Wyoming and
Nebraska and on the south by the Denver Metropolitan area. Weld County is the third
largest county in Colorado and is Colorado's leading producer of cattle, grain and sugar beets.
Weld County is also an important area of oil and natural gas production in Colorado.
Weld County was incorporated in 1861 and is governed by a Home -Rule Charter, which went
into effect on January 1, 1976. As of 2020, there are an estimated 332,000 residents in Weld
County with an approximate annual growth rate of 2.79%.
Weld County Government employs approximately 1700 people within 26 departments. The
County Seat and main campus is in Greeley with satellite campuses in Fort Lupton and
Longmont (Del Camino area). Additional information about Weld County can be found at
"www.weld.gov".
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Weld County Request for Proposal - RFP # B2300070
Automated Vehicle Location (AVL) / Telematics System
3 RFP Schedule
The following is the anticipated schedule for this RFP which may change in accordance with
the organization's needs or unforeseen circumstances. Changes will be communicated by e-
mail to those vendors participating in this RFP.
Note: Weld County must receive Vendor's "Notice of Intention" by the deadline listed below.
Vendors not submitting a "Notice of Intention" by the deadline may be excluded from
this RFP process.
Critical RFP dates for Vendors:
Issuance of RFP
"Notice of Intention" Deadline
Technical Questions/Inquiries Deadline
RFP Addendum (all RFP questions answered)
Submission Deadline for RFP Responses
Interviews / Demos (Tentatively)
Apticioated Post -Award dates:
Final Award Notification
Contract Negotiations Complete
Implementation Start Date
Implementation Completion Date
4 Proposal Preparation Instructions
4/19/2023
4/26/2023 10:00 AM MST/MDT
5/3/2023 10:00 AM MST/MDT
5/10/2023
5/24/2023 10:00 AM MST/MDT
6/19/2023 — 6/30/2023
7/12/2023
8/9/2023
8/25/2023
TBD
4.1 Vendor's Understanding of the RFP
In responding to this RFP, the vendor accepts full responsibility to understand the RFP in its
entirety, and in detail, including making any inquiries to Weld County as necessary to gain
such understanding. Furthermore, the vendor is responsible for understanding Weld
County's infrastructure and systems in which their software may be used. Weld County
reserves the right to disqualify any vendor who demonstrates less than such understanding.
Further, Weld County reserves the right to determine, at its sole discretion, whether the
vendor has demonstrated such understanding. That right extends to cancellation of award, if
award has been made. Such disqualification and/or cancellation shall be at no fault, cost, or
liability whatsoever to Weld County.
4.2 Communication
Verbal communication shall not be effective unless formally confirmed in writing by the
specified Weld County IT employee in charge of managing this RFP process. In no case shall
verbal communication govern overwritten communication.
4.2.1 Vendors' Inquiries. Applicable terms and conditions herein shall govern
communications and inquiries between Weld County and vendors as they relate
to this RFP. Inquiries, questions, and requests for clarification related to this RFP
are to be directed in writing to (email is preferred):
IT Contact Name: Nancy Wonder
E-mail: nwonder@weld.gov
Telephone: (970) 400-2562
Weld County Department of Information Technology
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Page -4 82300070
Weld County Request for Proposal - RFP # B2300070
Automated Vehicle Location (AVL) / Telematics System
ATTN: Nancy Wonder
PO Box 758 / 1401 North 17"' Avenue
Greeley, CO 80632
Informal Communications shall include, but are not limited to: requests from/to
vendors or vendors' representatives in any kind of capacity, to/from any Weld
County employee or representative of any kind or capacity with the exception of
Nancy Wonder for information, comments, speculation, etc. Inquiries for
clarifications and information that will not require an addendum may be submitted
verbally to the named above at any time.
4.2.2 Formal Communications shall include, but are not limited to:
In lieu of a mandatory, pre -proposal meeting, questions concerning this RFP
must be submitted in writing and be received prior to the Technical
Questions/Inquiries Deadline listed in Section 3. Email is the preferred
method of communication. Inquiries for clarifications/information that will not
require addendum maybe submitted verbally to the contact named above at
any time during this process.
Errors and omissions in this RFP and enhancements. Vendors shall
recommend to Weld County any discrepancies, errors, or omissions that may
exist within this RFP. With respect to this RFP, vendors may recommend to
Weld County any enhancements, which might be in Weld County's best
interest. These must be submitted in writing and be received prior to the
Technical Questions/Inquiries Deadline listed in Section 3
Verbal and/or written presentations and pre -award negotiations under this
RFP.
Addenda to this RFP.
4.2.3 Addenda: Weld County will make a good -faith effort to provide a written
response to each vendor question submitted as a Technical Question. All
questions and answers will be shared with all recipients in an addendum. All
addenda will be posted to the BidNet Direct site (formally Rocky Mountain E -
Purchasing System): http://www.bidnetdirect.com.
Weld County is not obligated to respond to any questions or requests for
clarification if received by Weld County after the Technical Questions/Inquiries
Deadline listed in Section 3.
Please note the vendor is ultimately responsible for verifying they have received
any / all addenda prior to submitting their proposal.
4.3 Proposal Submission
Vendors are to submit one (1) electronic copy of the RFP response via email to:
Nancy Wonder
nwonder@weld.gov
Subject Line: 82300070 / AVL / Telematics System
Emailed proposals must include the following statement on the email: "I hereby waive my
right to a sealed bid". An email confirmation will be sent when we receive your proposal.
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Weld County Request for Proposal - RFP # B2300070
Automated Vehicle Location (AVL) / Telematics System
All sections shall be combined into a sinale electronic document. Additionally, native
Excel documents for the Vendor Response Form and the Pricing Table should also be
included in your electronic submission as separate files. For proper comparison and
evaluation, the County requests that proposals be formatted as directed below. Submittals
received that fail to follow this format may be ruled non -responsive.
RFP proposals must be delivered via email to the email address listed above on or before
5/24/2023 10:00 AM MST/MDT. Proposals received after this time will be disqualified.
4.4 Proposal Responses
The Board of County Commissioners and the Evaluation Committee reserve the right to
reject any or all proposals. Any objections to the specifications/requirements as set forth
should be filed in writing prior to the proposal deadline.
This request is NOT a Bid; therefore, any alternate solutions that meets or EXCEED the
outlined minimum requirements should be submitted for consideration. Weld County is
interested in any and all details of other innovative and original ideas above and beyond
those discussed in this Request for Proposal.
Proposal responses will be retained as property of Weld County.
All or a portion of the contents of the proposal of the successful vendor will become part of
any subsequent contractual obligation.
Proposals should contain a manual signature of an authorized representative of the
responding vendor(s).
Vendors responding to this RFP must be available for demos and/or interviews. The
Evaluation Committee will evaluate each vendor's written response to the RFP and determine
a short-list of vendors to move forward to the demo/interview stage. The top ranked vendors
will be notified of their demo/interview time with the Evaluation Committee. The project
manager and key individuals working on the project should be the present.
Interested Vendors shall submit responses that clearly demonstrate their ability to provide the
solution as outlined in the Request for Proposals (RFP). Vendor submittals shall be
organized in the order listed below to facilitate fair and equal evaluation of the
responses. If responses do not follow the format below, your response may be ruled
non -responsive.
4.5 Proposal Format
Every vendor should submit their RFP Response in the format outlined below. For the
electronic response, separate each section with a section header page. Any hardcopy
responses shall separate each section behind a tab divider.
1. Cover Letter
2. Table of Contents
3. Pricing Table
Submit pricing via the Proposed Pricing tables from Section 6 of this RFP.
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Weld County Request for Proposal - RFP # B2300070
Automated Vehicle Location (AVL) / Telematics System
Note: Weld County is tax exempt, and no taxes should be included with your
proposal.
4. Vendor Qualifications
a. (For Resellers only) Provide Letter of Authorization for proposed product
b. Provide a brief synopsis of your company (size, structure, capabilities and
financial condition). At a minimum, briefly describe the company history,
ownership and primary industries served. Provide details of any material
changes (e.g., ownership, structure, acquisitions, etc.) in the last calendar
year.
c. Highlight vendor's experience and expertise with deploying Automated
Vehicle Location (AVL) / Telematics System.
d. Provide information on vendor's current clients, including the total number of
current clients they have provided Automated Vehicle Location (AVL) /
Telematics System or substantially similar solutions.
e. List four (4) current references. References should be:
• State or local government agencies
• Projects similar in size, application, and scope
• Projects completed within the past 24 months
• Include a brief summary and timeframe for implementation
• Include a contact name, position, email address, and current phone
number for each reference.
5. Response to Narrative Questions from Section 5.3 in this RFP
6. Project Plan
Provide a proposed project plan detailing all of the tasks and associated timelines
and milestones. A complete outline must be provided by the vendor that
demonstrates the following considerations:
- Understanding of the project requirements and deliverables
- Hardware Server requirements
- Technical approach to the project
- Organization and managerial competence
- Work plan and project controls
- Payment milestones
7. County Responsibilities
Identify all services and excluded costs to be borne by Weld County.
8. Additional Information
a. Provide vendor's standard contract template.
b. ADA Compliance with Sections 508 and 255 —
Provide a statement of acknowledgment or completion of a Voluntary
Product Accessibility Template (Vpat) indicating compliance with Section 508
(of the United States Workforce Rehabilitation Act of 1973) and Section 255
(of the Americans with Disabilities Act) standards.
c. Provide a signed Vendor Certification document (from Appendix B of this
RFP.)
d. Provide a CJIS Security Addendum Certification, if applicable (from Appendix
C of this RFP)
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e. List details of any litigation the vendor or any of its subsidiaries or affiliates
has had in the past three (3) years as well as any that are currently in
litigation.
f. Provide any additional information that will aid in evaluation of the
Contractor's qualifications with respect to this project. Include any relevant
vendor -supplied specifications and data sheets.
9. Response to Technical Specifications from Section 5.2 in this RFP
Include the responses to all technical specifications that are outlined in Section
5.2 (spreadsheet) in the Vendor Response Form. Note that there are multiple
tabs in the Vendor Response Form spreadsheet.
Note: Proposals shall not exceed 100 pages in length.
Vendors are advised that as a public entity, Weld County must comply with the provisions
of the Colorado Open Records Act (CORA) C.R.S. §24-72-201, et seq.
4.6 Withdrawals of Proposals
Proposals may be withdrawn upon written request to Nancy Wonder and approval of the
Weld County Chief Information Officer; said request being received from the withdrawing
vendor prior to the time fixed for award. Negligence on the part of a vendor in preparing the
proposal confers no right for the withdrawal of the proposal after it has been awarded.
4.7 Expectations of Vendor Proposals
Vendors are expected to examine the conditions, specifications, and all instructions
contained herein. Failure to do so will be at the vendor's risk.
Vendors shall not condition their proposals on any change to any provision included in this
RFP. Any proposal which fails to comply with the letter of the instructions and specifications
herein may be rejected.
Late or unsigned proposals may not be accepted or considered. It is the responsibility of the
vendor to ensure that their proposal arrives in the Weld County Department of Information
Technology on or prior to the Submission Deadline for RFP Responses in Section 3.
When approximate quantifies are stated, Weld County reserves the right to increase or
decrease quantity as best fits its needs.
4.8 Criteria for Selection
The evaluation of each response to this RFP will be based on its demonstrated competence,
compliance, format, and organization. The purpose of this RFP is to identify those vendors
that have the interest, capability, and financial strength to supply Weld County with
Automated Vehicle Location (AVL) / Telematics System as identified in this RFP.
An Evaluation Committee will evaluate all qualifying proposals. All requirements in this RFP
should be satisfied to ensure that the proposal will qualify for consideration. It is the intent of
the County to award a contract for the requested Automated Vehicle Location (AVL) /
Telematics System based on an evaluation of all qualified proposals.
Qualified proposals will be evaluated on the following weighted criteria:
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Automated Vehicle Location (AVL) / Telematics System
Evaluation
Criteria
Evaluation Standards
Scone94
Vendor
Qualifications
& Technical
Support
• Vendor demonstrates appropriate resources
(organizational structure, staffing, assets, etc.) to handle
project's scope and confirms vendor viability.
• Vendor has experience with delivering projects similar in
size and scope as Weld County.
• Technical support meets Weld's requirements for
location, support hours, and quality of functional
support (answering technical and functional questions,
training resources, etc.).
• Frequency and quality of product updates and defect
fixes meets Weld County expectations.
• Customer references (if used) confirm vendor
qualifications for proposed product and/or services.
15%
Technical
Architecture
& Security
• Proposed product has underlying technical architecture
which will work within the constraints of Weld County's
technical environment.
• Proposed product meets Weld County's security
requirements.
• Proposed vendor product roadmap maintains the
product's security posture over the lifecycle of the
product and will regularly work with Weld County to
evaluate and address security concerns.
• Proposed vendor product roadmap shows continued
investment in product development over the lifecycle of
the product.
15%
System
Capabilities
& Alignment
with
Business
Needs
• Vendor's proposal displays capacity and capability to
meet the expectations outlined in the project scope and
objectives.
• Proposed product meets technical and functional
requirements as stated in RFP.
• Proposed product aligns with the business needs of
Weld County.
• Vendor's project plan meets the necessary deliverables
and deadlines outlined in RFP.
40%
Demo /
Interview
Product demo verifies existence of required
functionality.
Product performance and ease of use meets Weld
County's requirements.
• During interview/demo, Vendor displays an
understanding of the project requirements, objectives,
and deadlines.
20%
Proposed
Pricing &
Licensing
Model
• Costs and licensing model are disclosed within the
response and are both reasonable and consistent with
the project goals.
• Maintenance Costs (or subscription costs) are disclosed
within the response and are both reasonable and
consistent with the project goals.
10%
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Automated Vehicle Location (AVL) / Telematics System
• Professional services cost (if required) and work hour
estimates contain sufficient detail to ensure project
goals are met.
100%
Note: All respondents must initially represent themselves solely by their written submittal.
The responses to this Request for Proposals will be reviewed by an Evaluation Committee.
Based upon the Evaluation Committee's findings, interviews and/or demos may be conducted
with a short-list of vendors who have submitted qualifying proposals.
4.9 Selection and Notification
Weld County reserves the right to accept or reject any and all proposals, to waive any
informalities or minor irregularities in proposals, and to accept the proposal deemed, in the
opinion of Weld County, to be in the best interest of Weld County.
Weld County is not required to select the proposal with the lowest pricing but will take into
consideration which vendor demonstrates the best ability to satisfy the requirements outlined
in the RFP, the ability to service the contract, past experience, financial stability, and other
relevant criteria.
When deemed to be in the best interest of the County, the Weld County Controller,
Purchasing Director, or Chief Information Officer may request a Best and Final Offer (BAFO)
as a part of any Formal Purchase. Any request for a BAFO should be made following all
pertinent discussions, questions, and all addendums made to clarify full understanding of,
and responsiveness to, the solicitation requirements. If a request for BAFO pricing is made,
the request may be sent to the short-list of vendors who have submitted the most qualified
proposals. All vendors from which a BAFO has been requested shall be accorded fair and
equal treatment with respect to any opportunity for discussion and revision of proposals. All
pricing and information shall remain confidential until the successful proposal is accepted by
the Board of County Commissioners.
Best and Final offers shall be requested in writing via email. The request shall include:
• Notice that this is an opportunity to submit a best and final offer.
• A due date for submission of the Best and Final Offer.
After receipt and analysis of final pricing, proposals shall be evaluated by the Evaluation
Committee. The Evaluation Committee with determine the top -ranked vendor proposals.
Upon this determination, Weld County may contact the top -ranked vendors to obtain proof of
financial stability prior to recommendation of any vendor proposal to the Chief Information
Officer (CIO). If the top -ranked vendor cannot prove financial stability, the vendor may be
disqualified, and Weld County will then reach out to additional top ranked vendors with the
next best proposal for financial information.
After the Evaluation Committee has received vendor financial information (if requested) and
determined that the vendor is financially stable, they will present their recommendation to the
Chief Information Officer (CIO). The CIO will then present the recommendation to the Weld
County Board of Commissioners. The Commissioners will make the final decision. Written
notification will be sent to the winning vendor via email.
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Please note: Weld County is a public entity and must comply with the provisions of C.R.S. 24-
72-201, et seq. Confidential commercial or financial data may or may not be subject to
inspection subject to C.R.S. 24-72-204.
5 Project Overview
5.1 High-level Overview
Weld County is requesting proposals from qualified vendors to provide Fleet Services and the
Public Works department with an Automated Vehicle Locating (AVL) / Telematics related
software and hardware solution. Weld County wishes to acquire all hardware, firmware, and
software necessary for a vehicle tracking system that will allow County staff to receive,
integrate, review, and store GPS data in "real time" intervals as well as dispatch more
effectively its fleet of vehicles and equipment, which includes motor graders, snowplows and
light duty vehicles. The solution shall include functionality related to Mobile Data Collection
(MDC) which allows customized collection, reporting and communication capabilities. The
system should also include I/O functionality for equipment position, allow retrieval of ODBII
and J -protocol data, track material deployment, as well as provide real-time weather data.
The County's desire is to procure a fully functional, scalable solution that meets its process
and system requirements and is as close to a standard off -the shelf, enterprise oriented, and
service -proven system as possible.
Weld County does not wish to embrace any solution that has not been fully tested and
utilized in live operational environments. However, consideration will be given to solutions
that involve a partnership of vendors that offer proof -of -concept opportunities and have a
tightly integrated and seamless solution. The selected vendor shall be responsible for the
success of such a proposed solution (i.e., design, delivery, integration, testing, complete
implementation, and maintenance of the project).
Weld County envisions the solution will be based upon current, proven technology that is
derived from current industry standards. Upon award of this contract, the selected vendor will
carry out the planning, design and implementation of the system. The vendor is expected to
provide hardware, integration, and related services. The system will be based on an open
architecture to support integration with third party systems. The contract award will not be
solely based on the concept of the "lowest responsible bidder" but will be based on the
concept of the "Best Value", as determined by Weld County. In determining the "Best Value"
Weld County will consider, but not be limited to, the technical quality, price, various elements
of the goods or services, and the vendor's past history.
This system will initially be installed on one hundred (100) pieces of equipment ranging from
pickups and plow trucks to motor graders as identified in the Vehicle List below with the
assumption that the VINs are subject to change, but vehicle classes will remain. The intent is
to eventually scale the program to the entire fleet of more than 350 units.
Vehicle%20List.xlsx
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Weld County's overall IT environment is set-up as follows:
The following is a high-level description of our current technology environment:
Current Environment - Weld County:
• Primarily Virtual Servers
• Cisco network infrastructure and Fiber backbone connecting County buildings;
fiber with some point-to-point wireless links connecting our County campuses
(Greeley, Fort Lupton, Longmont)
• Multiple image capturing systems
• On -premise block and file storage availability in SAN and NAS capacity
Server Hardware
Cisco UCS
Server Operating
Systems
VM Servers, Microsoft Server 2016, 2019, and 2022
Storage Infrastructure
EMC PowerMax, Metro SRDF, Islion
PCs/Laptops
Dell, HP, Panasonic
PC/Laptop/Tablet
Operating System
Win10, Win11, Apple IOS, Android
Network Protocol
TCP/IP
Web Browser
MS Edge, Chrome, Firefox, Safari
Email/Calendar
Microsoft Office 365
Database
Latest supported versions/service packs of:
• Microsoft SQL Server 2017, 2019
Anti -Virus
Crowdstrike
Printers
File Shares
Canon MFDs, HP, Dell
Windows Print Service
VPN Access
Fortinet Forticlient
Account Management
Microsoft Active Directory, Azure AD
Data Protection
EMC Avamar, Data Domain, IDPA
Mobile Devices
Dell, HP, Panasonic, iPads, iPhones, Androids
'updated 10/20/2021
5.2 Technical Specifications
Technical specifications for requested Automated Vehicle Location (AVL) / Telematics
System are contained within the Vendor Response Form (attached below). Vendors should
fill out the Vendor Response Form in its entirety.
The Vendor Response Form contains 6 worksheets:
• General
• Technical
• Security
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• Reporting
• Integration
• Workflow
Vendor Response
Form.xlsx
Requirements that are categorized as Required ("R") will be used as a filter for determining
which solutions will meet our needs.
5.3 Narrative Vendor Questions
The following questions should be answered in the Vendor RFP Proposal:
1) Indicate vendor's product release cycle, including details of releases over the past year
and also detail on forward looking releases and major improvements / features within
each release (for the next year).
2) Indicate vendor's compliance with offering ongoing Software maintenance (technical
support/upgrades) and specify:
a. Standard business hours for technical support
b. Location(s) of support services
c. Level of support during and outside of business hours (e.g., pager, 800 number,
hours of operation, etc.).
d. Specify any additional cost for support during non -business hours.
e. Methods of reporting problems
f. Response levels
g. How fixes are distributed and applied
h. Problem escalation process (including resolution process and timing)
i. Frequency of software updates/upgrades
3) Indicate compliance with periodic software upgrades providing general feature
enhancements that must be guaranteed to be compatible with whatever system
customization the Vendor makes to the original Automated Vehicle Location (AVL) /
Telematics System.
4) Indicate compliance with ADA Accessibility guidelines, including software conformance
with WCAG 2.0 Standards, being error free at levels A and AA. (This is a Colorado
statutory requirement, per HB 21-1110.)
5) IT Training Plan — Detail your training plan for the IT project team. The training plan
should include system administration, supporting, and using the system. Identify training
materials that will be available to IT.
6) End -user Training Plan — Propose a detailed training plan that you recommend for end -
users, and department administrators. Identify training materials that will be available to
these end -users and department administrators.
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7) Provide details of any subcontracting arrangements that will come into effect if vendor is
awarded the business outlined in this RFP.
6 Vendor Pricing
All Vendors must fill out the following cost breakdown for the implementation of their solution
for Weld County's project as described in this RFP. The vendor must agree to keep these
prices valid for six months past the Submission Deadline for RFP Responses in Section
3.
Note: Weld County is tax exempt, and no taxes should be included in your proposal.
Use the attached Pricing Table spreadsheet to submit your pricing proposal. Please include
your terms and conditions of sale.
RFP Pricing
Table.xlsx
7 WELD COUNTY INFORMATION TECHNOLOGY SOFTWARE AND
SERVICES CONTRACT RIDER
7.1 Introduction. By submitting a proposal (hereinafter referred to as "Proposal") in response
to the County's request for proposal (hereinafter referred to as "RFP"), as applicable, Contractor
expressly agrees to be bound by all of the terms contained in the RFP, including the following.
THE TERMS AND CONDITIONS CONTAINED IN THIS REP. INCLUDING THIS CONTRACT RIDER, SHALL
PREVAIL OVER ANY CONFLICTING TERMS PROVIDED IN THE PROPOSAL, AND ANY OTHER TERMS
PROVIDED IN THE CONTRACTOR'S SCOPE OF WORK, LICENSE AGREEMENT, SERVICES AGREEMENT,
PURCHASE ORDER, OR ANY OTHER DOCUMENT PROVIDED BY CONTRACTOR WHICH PURPORTS TO
CONTRACTUALLY BIND THE COUNTY RELATED TO THE SERVICES INCLUDED WITHIN THE RFP.
7.2 Purchase of Services. Contractor agrees to procure the goods, materials, equipment
and/or products necessary to provide the services described in this RFP (collectively referred
to herein as the "Work"). Contractor shall further be responsible for timely delivery, and
acknowledges that a failure to comply with the standards and requirements of this RFP within
the time limits prescribed by County may result in County's decision to withhold payment or to
terminate this Agreement.
7.3 Term. The term of this Agreement begins upon mutual execution and continues until such
time as Contractor has completed the Work, or until such as may be specified elsewhere in this
RFP. In no event shall the term continue beyond one year from mutual execution. Both of the
parties to this Agreement understand and agree that the laws of the State of Colorado prohibit
County from entering into Agreements which bind County for periods longer than one year.
This Agreement may be extended upon mutual written agreement of the Parties.
7.4 Extension or Amendment. Any amendments or modifications to this agreement shall
be in writing signed by both parties. No additional services or work performed by Contractor
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shall be the basis for additional compensation unless and until Contractor has obtained written
authorization and acknowledgement by County for such additional services. Accordingly, no
claim that the County has been unjustly enriched by any additional services, whether or not
there is in fact any such unjust enrichment, shall be the basis of any increase in the
compensation payable hereunder. In the event that written authorization and acknowledgment
by the County for such additional services is not timely executed and issued in strict accordance
with this Agreement, Contractor's rights with respect to such additional services shall be
deemed waived and such failure shall result in non-payment for such additional services or
work performed. In the event the County shall require changes in the scope, character, or
complexity of the work to be performed, and said changes cause an increase or decrease in
the time required or the costs to the Contractor for performance, an equitable adjustment in
fees and completion time shall be negotiated between the parties and this Agreement shall be
modified accordingly by Change Order. Any claims by the Contractor for adjustment hereunder
must be made in writing prior to performance of any work covered in the anticipated Change
Order, unless approved and documented otherwise by the County Representative. Any
change in work made without such prior Change Order shall be deemed covered in the
compensation and time provisions of this Agreement, unless approved and documented
otherwise by the County Representative.
7.5 Compensation. Upon Contractor's successful completion of the Work, and
County's acceptance of the same, County agrees to pay Contractor as set forth in the Proposal.
No payment in excess of that set forth in the Exhibits will be made by County unless a Change
Order authorizing such additional payment has been specifically approved by Weld County as
required pursuant to the Weld County Code. If, at any time during the term or after termination
or expiration of this Agreement, County reasonably determines that any payment made by
County to Contractor was improper because the service for which payment was made did not
perform as set forth in this Agreement, then upon written notice of such determination and
request for reimbursement from County, Contractor shall forthwith return such payment(s) to
County. Upon termination or expiration of this Agreement, unexpended funds advanced by
County, if any, shall forthwith be returned to County. County will not withhold any taxes from
monies paid to the Contractor hereunder and Contractor agrees to be solely responsible for
the accurate reporting and payment of any taxes related to payments made pursuant to the
terms of this Agreement. Unless expressly enumerated in the attached Exhibits, Contractor
shall not be entitled to be paid for any other expenses (e.g., mileage). Notwithstanding anything
to the contrary contained in this Agreement, County shall have no obligations under this
Agreement after, nor shall any payments be made to Contractor in respect of any period after
December 31 of any year, without an appropriation therefore by County in accordance with a
budget adopted by the Board of County Commissioners in compliance with Article 25, Title 30
of the Colorado Revised Statutes, the Local Government Budget Law (C.R.S. 29-1-101 et.
seq.) and the TABOR Amendment (Colorado Constitution, Article X, Sec. 20).
7.6 Independent Contractor. Contractor agrees that it is an independent contractor and
that Contractor's officers, agents or employees will not become employees of County, nor
entitled to any employee benefits (including unemployment insurance or workers'
compensation benefits) from County as a result of the execution of this Agreement. Contractor
shall be solely responsible for its acts and those of its agents and employees for all acts
performed pursuant to this Agreement.
7.7 Subcontractors. Contractor acknowledges that County has entered into this
Agreement in reliance upon the particular reputation and expertise of Contractor. Contractor
shall not enter into any subcontractor agreements for the completion of the Work without
County's prior written consent, which may be withheld in County's sole discretion.
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Subcontractors which are identified in the approved Proposal are approved by County. County
shall have the right in its reasonable discretion to approve all personnel assigned to the Work
during the performance of this Agreement and no personnel to whom County has an objection,
in its reasonable discretion, shall be assigned to the Work. Contractor shall require each
subcontractor, as approved by County and to the extent of the Work to be performed by the
subcontractor, to be bound to Contractor by the terms of this Agreement, and to assume toward
Contractor all the obligations and responsibilities which Contractor, by this Agreement,
assumes toward County. County shall have the right (but not the obligation) to enforce the
provisions of this Agreement against any subcontractor hired by Contractor and Contractor
shall cooperate in such process. The Contractor shall be responsible for the acts and
omissions of its agents, employees and subcontractors.
7.8 Confidentiality. Confidential information of the Contractor should be transmitted
separately from non -confidential information, clearly denoting in red on the relevant document
at the top the word, "CONFIDENTIAL." However, Contractor is advised that as a public entity,
Weld County must comply with the provisions of the Colorado Open Records Act (CORA),
C.R.S. 24-72-201, et seq., with regard to public records, and cannot guarantee the
confidentiality of all documents. Contractor agrees to keep confidential all of County's
confidential information. Contractor agrees not to sell, assign, distribute, or disclose any such
confidential information to any other person or entity without seeking written permission from
the County. Contractor agrees to advise its employees, agents, and consultants, of the
confidential and proprietary nature of this confidential information and of the restrictions
imposed by this Agreement.
7.9 Acceptance of Services Not a Waiver.ln no event shall any action by County hereunder
constitute or be construed to be a waiver by County of any breach of this Agreement or default
which may then exist on the part of Contractor, and County's action or inaction when any such
breach or default exists shall not impair or prejudice any right or remedy available to County
with respect to such breach or default. No assent, expressed or implied, to any breach of any
one or more covenants, provisions or conditions of the Agreement shall be deemed or taken
to be a waiver of any other breach. Acceptance by the County of, or payment for, the Work
completed under this Agreement shall not be construed as a waiver of any of the County's
rights under this Agreement or under the law generally.
7.10 Indemnity. The Contractor shall defend, indemnify and hold harmless County, its
officers, agents, and employees, from and against any and all injury, loss, damage, liability,
suits, actions, claims, or willful acts or omissions of any type or character arising out of the
Work done in fulfillment of the terms of this Agreement or on account of any act, claim or
amount arising or recovered under workers' compensation law or arising out of the failure of
the Contractor to conform to any statutes, ordinances, regulation, judicial decision, or other
law or court decree. The Contractor shall be fully responsible and liable for any and all injuries
or damage received or sustained by any person, entity, or property on account of its
performance under this Agreement or its failure to comply with the provisions of the Agreement.
It is agreed that the Contractor will be responsible for primary loss investigation, defense and
judgment costs where this contract of indemnity applies. In consideration of the award of this
contract, the Contractor agrees to waive all rights of subrogation against the County its
associated and/or affiliated entities, successors, or assigns, its elected officials, trustees,
employees, agents, and volunteers for losses arising from the work performed by the
Contractor for the County. A failure to comply with this provision shall result in County's right
to immediately terminate this Agreement. Contractor further agrees and understands that the
laws of the State of Colorado prohibit the County from indemnifying any person or entity, public
or private, and as such the County makes no promise of indemnification to Contractor, and any
conflicting provision is void.
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7.11 Non -Assignment. Contractor may not assign or transfer this Agreement or any
interest therein or claim thereunder, without the prior written approval of County. Any attempts
by Contractor to assign or transfer its rights hereunder without such prior approval by County
shall, at the option of County, automatically terminate this Agreement and all rights of
Contractor hereunder. Such consent may be granted or denied at the sole and absolute
discretion of County.
7.12 Interruptions.Neither party to this Agreement shall be liable to the other for delays in
delivery or failure to deliver or otherwise to perform any obligation under this Agreement, where
such failure is due to any cause beyond its reasonable control, including but not limited to Acts
of God, fires, strikes, war, flood, earthquakes or Governmental actions.
7.13 Compliance with Law. Contractor shall strictly comply with all applicable federal
and State laws, rules and regulations in effect or hereafter established, including without
limitation, laws applicable to discrimination and unfair employment practices.
7.14 Non -Exclusive Agreement. Unless otherwise expressly provided in this Agreement,
this Agreement is nonexclusive, and County may engage or use other Contractors or persons
to perform services of the same or similar nature.
7.15 Fund Availability. Financial obligations of the County payable after the current fiscal year
are contingent upon funds for that purpose being appropriated, budgeted and otherwise made
available. Execution of this Agreement by County does not create an obligation on the part of
County to expend funds not otherwise appropriated in each succeeding year.
7.16 Employee Financial Interest/Conflict of Interest — C.R.S. §§24-18-201 et seq. and
§24-50-507. The signatories to this Agreement state that to their knowledge, no employee of
Weld County has any personal or beneficial interest whatsoever in the service or property which
is the subject matter of this Agreement.
7.17 Survival of Termination. The obligations of the parties under this Agreement that
by their nature would continue beyond expiration or termination of this Agreement shall survive
any such expiration or termination.
7.18 Severability. If any term or condition of this Agreement shall be held to be invalid, illegal,
or unenforceable by a court of competent jurisdiction, this Agreement shall be construed and
enforced without such provision, to the extent that this Agreement is then capable of execution
within the original intent of the parties.
7.19 Governmental Immunity. No term or condition of this Agreement shall be construed
or interpreted as a waiver, express or implied, of any of the immunities, rights, benefits,
protections or other provisions, of the Colorado Governmental Immunity Act §§24-10-101 et
seq., as applicable now or hereafter amended.
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7.20 No Third Party Beneficiary. It is expressly understood and agreed that the
enforcement of the terms and conditions of this Agreement, and all rights of action relating to
such enforcement, shall be strictly reserved to the undersigned parties and nothing in this
Agreement shall give or allow any claim or right of action whatsoever by any other person not
included in this Agreement. It is the express intention of the undersigned parties that any entity
other than the undersigned parties receiving services or benefits under this Agreement shall
be an incidental beneficiary only.
7.21 Binding Arbitration Prohibited. Weld County does not agree to binding arbitration by
any extra judicial body or person. Any provision to the contrary in this Agreement or
incorporated herein by reference shall be null and void.
7.22 Board of County Commissioners of Weld County Approval. This Agreement
shall not be valid until it has been approved by the Board of County Commissioners of Weld
County, Colorado or its designee. first
7.23 Choice of Law/Jurisdiction. Colorado law, and rules and regulations established
pursuant thereto, shall be applied in the interpretation, execution, and enforcement of this
Agreement. Any provision included or incorporated herein by reference which conflicts with
said laws, rules and/or regulations shall be null and void. In the event of a legal dispute between
the parties, Contractor agrees that the Weld County District Court shall have exclusive
jurisdiction to resolve said dispute.
7.24 Attorneys Fees/Legal Costs. In the event of a dispute between County and Contractor
concerning this Agreement, the parties agree that each party shall be responsible for the
payment of attorney fees and/or legal costs incurred by or on its own behalf.
8 Additional Terms & Conditions
8.1 Non -Disclosure Agreement
Weld County reserves the right to require any vendor to enter into a non -disclosure agreement.
8.2 Costs
The RFP does not obligate Weld County to pay for any costs, of any kind whatsoever, which
may be incurred by a vendor or any third parties, in connection with the Response to this RFP.
All Responses and supporting documentation shall become the property of Weld County,
subject to claims of confidentiality in respect of the Response and supporting documentation.
8.3 Intellectual Property
The vendor should not use any intellectual property of Weld County including, but not limited
to, all logos, registered trademarks, or trade names of Weld County, at any time without the
prior written approval of Weld County, as appropriate.
8.4 Vendor's Responses
This Request for Proposal, submitted documents/proposals, and any negotiations, when
properly accepted by Weld County, shall constitute a contract equally binding between the
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vendor and County. Any and all verbal communications and/or commitments made during the
negotiation process that are deemed agreeable to both parties shall be submitted in written
format and made part of any resulting contract. No different or additional terms shall become
a part of this contract with the exception of an Amendment.
Any vendor which submits in its proposal to the County any information which is determined to
be substantially inaccurate, misleading, exaggerated, or incorrect, may be disqualified from
consideration.
All accepted Responses shall become the property of Weld County and will not be returned.
Confidential financial information of the vendor should be transmitted separately from the main
RFP submittal, clearly denoting in red on the financial information at the top of the page the
word, "CONFIDENTIAL". Vendors are advised that as a public entity, Weld County must
comply with the provisions of C.R.S. 24-72-201, et seq., with regard to public records, and
cannot guarantee the confidentiality of all documents.
8.5 Governing Law
This RFP and the Vendor's Response shall be governed by United States federal laws,
Colorado state laws, and the Weld County Home Rule Charter. The successful vendor shall
indemnify and hold harmless Weld County against all claims for royalties, for patents or suit for
infringement thereon, which may be involved in the manufacture or use of the material to be
furnished.
Successful Vendor Hiring Practices of Illegal Aliens - Successful vendor certifies, warrants, and
agrees that it does not knowingly employ or contract with an illegal alien who will perform work
under the subsequent contract. Successful vendor will confirm the employment eligibility of all
employees who are newly hired for employment in the United States to perform work under the
subsequent Agreement, through participation in the E -Verify program or the State of Colorado
program established pursuant to C.R.S. §8-17.5-102(51(c). Successful vendor shall not
knowingly employ or contract with an illegal alien to perform work under the subsequent
Agreement or enter into a contract with a subcontractor that fails to certify with Successful
vendor that the subcontractor shall not knowingly employ or contract with an illegal alien to
perform work under the subsequent Agreement. Successful vendor shall not use E -Verify
Program or State of Colorado program procedures to undertake pre -employment screening or
job applicants while the subsequent Agreement is being performed. If Successful vendor
obtains actual knowledge that a subcontractor performing work under the public contract for
services knowingly employs or contracts with an illegal alien Successful vendor shall notify the
subcontractor and County within three (3) days that Successful vendor has actual knowledge
that a subcontractor is employing or contracting with an illegal alien and shall terminate the
subcontract if a subcontractor does not stop employing or contracting with the illegal alien within
three (3) days of receiving notice. Successful vendor shall not terminate the subsequent
contract if within three days the subcontractor provides information to establish that the
subcontractor has not knowingly employed or contracted with an illegal alien. Successful
vendor shall comply with reasonable requests made in the course of an investigation,
undertaken pursuant to C.R.S. §8-17.5-102(5), by the Colorado Department of Labor and
Employment. If Successful vendor participates in the State of Colorado program, Successful
vendor shall, within twenty days after hiring a new employee to perform work under the
subsequent contract, affirm that Successful vendor has examined the legal work status of such
employee, retained file copies of the documents, and not altered or falsified the identification
documents for such employees. Successful vendor shall deliver to County, a written notarized
affirmation that it has examined the legal work status of such employee and shall comply with
all of the other requirements of the State of Colorado program. If Successful vendor fails to
comply with any requirement of this provision or of C.R.S. §8-17.5-101 et seq., County, may
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terminate the subsequent Agreement for breach, and if so terminated, Successful vendor shall
be liable for actual and consequential damages.
Except where exempted by federal law and except as provided in C.R.S. § 24-76.5-103(3), if
Successful vendor receives federal or state funds under the subsequent contract, Successful
vendor must confirm that any individual natural person eighteen (18) years of age or older is
lawfully present in the United States pursuant to C.R.S. § 24-76.5-103(4), if such individual
applies for public benefits provided under the subsequent contract. If Successful vendor
operates as a sole proprietor, it hereby swears or affirms under penalty of perjury that it: (a) is
a citizen of the United States or is otherwise lawfully present in the United States pursuant to
federal law, (b) shall produce one of the forms of identification required by C.R.S. § 24-76.5-
101, et seq., and (c) shall produce one of the forms of identification required by C.R.S. § 24-
76.5-103 prior to the effective date of the contract.
8.6 Disadvantaged Business Enterprises
Weld County assures that disadvantaged business enterprises will be afforded full opportunity
to submit bids in response to all invitations and will not be discriminated against on the grounds
of race, color, national origin, sex, age, or disability in consideration for an award.
8.7 Procurement and Performance
The successful vendor agrees to procure the materials, equipment and/or products necessary
for the project and agrees to diligently provide all services, labor, personnel and materials
necessary to perform and complete the project. The successful vendor shall further be
responsible for the timely completion and acknowledges that a failure to comply with the
standards and requirements outlined in the RFP within the time limits prescribed by County
may result in County's decision to withhold payment or to terminate this Agreement.
8.8 Termination
County has the right to terminate this Agreement, with or without cause on thirty (30) days
written notice. Furthermore, this Agreement may be terminated at any time without notice upon
a material breach of the terms of the Agreement.
8.9 Warranty
The successful vendor warrants that services performed under this Agreement will be
performed in a manner consistent with the standards governing such services and the
provisions of this Agreement. The successful vendor further represents and warrants that all
services shall be performed by qualified personnel in a professional and workmanlike manner,
consistent with industry standards, and that all services will conform to applicable
specifications. In addition to the foregoing warranties, Contractor is aware that all work
performed on this Project pursuant to this Agreement is subject to a one-year warranty period
during which Contractor must correct any failures or deficiencies caused by contractor's
workmanship or performance. The vendor warrants that the goods to be supplied shall be
merchantable, of good quality, and free from defects, whether patent or latent. The goods shall
be sufficient for the purpose intended and conform to the minimum specifications herein. The
successful vendor shall warrant that he has title to the goods supplied and that the goods are
free and clear of all liens, encumbrances, and security interests.
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8.10 Taxes
County will not withhold any taxes from monies paid to the successful vendor hereunder and
the successful vendor agrees to be solely responsible for the accurate reporting and payment
of any taxes related to payments made pursuant to the terms of this Agreement. Contractor
shall not be entitled to bill at overtime and/or double time rates for work done outside of normal
business hours unless specifically authorized in writing by County.
8.11 No Liability
Weld County shall not be liable to any vendor, person, or entity for any losses, expenses, costs,
claims, or damages of any kind:
• Arising out of, by reason of, or attributable to, the vendor responding to this RFP; or
• As a result of the use of any information, error, or omission contained in this RFP
document or provided during the RFP process.
8.12 Entire RFP
This RFP, any addendum to it, and any attached Appendices, constitute the entire RFP
9 Insurance Requirements
General Requirements: Successful vendors must secure, at or before the time of execution of
any subsequent agreement or commencement of any work, the following insurance covering
all operations, goods or services provided pursuant to this request. Successful vendors shall
keep the required insurance coverage in force at all times during the term of the subsequent
Agreement, or any extension thereof, and during any warranty period. The required insurance
shall be underwritten by an insurer licensed to do business in Colorado and rated by A.M. Best
Company as "A"VIII or better. Each policy shall contain a valid provision or endorsement stating
"Should any of the above -described policies by canceled or should any coverage be reduced
before the expiration date thereof, the issuing company shall send written notice to the Weld
County Controller, Purchasing Director, or Chief Information Officer by certified mail, return
receipt requested. Such written notice shall be sent thirty (30) days prior to such cancellation
or reduction unless due to non-payment of premiums for which notice shall be sent ten (10)
days prior. If any policy is in excess of a deductible or self -insured retention, County must be
notified by the Successful vendor. Successful vendor shall be responsible for the payment of
any deductible or self -insured retention. County reserves the right to require Successful vendor
to provide a bond, at no cost to County, in the amount of the deductible or self -insured retention
to guarantee payment of claims.
The insurance coverage's to be specified in the subsequent Agreement are the minimum
requirements, and these requirements do not decrease or limit the liability of Successful
vendor. The County in no way warrants that the minimum limits contained herein are sufficient
to protect the Successful vendor from liabilities that might arise out of the performance of the
work under the subsequent Contract by the Successful vendor, its agents, representatives,
employees, or subcontractors. The successful vendor shall assess its own risks and if it deems
appropriate and/or prudent, maintain higher limits and/or broader coverages. The successful
vendor is not relieved of any liability or other obligations assumed or pursuant to the
subsequent Contract by reason of its failure to obtain or maintain insurance in sufficient
amounts, duration, or types. The successful vendor shall maintain, at its own expense, any
additional kinds or amounts of insurance that it may deem necessary to cover its obligations
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and liabilities under the subsequent Agreement. Any modification to these requirements must
be made in writing by Weld County.
The successful vendor stipulates that it has met the insurance requirements identified herein.
The successful vendor shall be responsible for the professional quality, technical accuracy, and
quantity of all materials and services provided, the timely delivery of said services, and the
coordination of all services rendered by the successful vendor and shall, without additional
compensation, promptly remedy and correct any errors, omissions, or other deficiencies.
Types of Insurance: The successful vendor shall obtain, and maintain at all times during the
term of the subsequent Agreement, insurance in the following kinds and amounts:
Workers' Compensation Insurance as required by state statute, and Employer's Liability
Insurance covering all of the successful vendor's employees acting within the course and
scope of their employment. Policy shall contain a waiver of subrogation against the
County. This requirement shall not apply when a successful vendor or subcontractor is
exempt under Colorado Workers' Compensation Act, AND when such successful vendor
or subcontractor executes the appropriate sole proprietor waiver form.
Commercial General Liability Insurance for bodily injury, property damage, and liability
assumed under an insured contract, and defense costs, with the minimum limits must be
as follows:
$1,000,000 each occurrence;
$2,000,000 general aggregate;
$2,000,000 products and completed operations aggregate;
$1,000,000 Personal Advertising injury
Automobile Liability: Successful vendor shall maintain limits of $1,000,000 for bodily
injury per person, $1,000,000 for bodily injury for each accident, and $1,000,000 for
property damage applicable to all vehicles operating both on County property and
elsewhere, for vehicles owned, hired, and non -owned vehicles used in the performance of
this Contract.
Professional Liability (Errors and Omissions Liability): The policy shall cover
professional misconduct or lack of ordinary skill for those positions defined in the Scope of
Services of the subsequent Contract. Contract Professional shall maintain limits for all
claims covering wrongful acts, errors and/or omissions, including design errors, if
applicable, for damage sustained by reason of or in the course of operations under the
subsequent Contract resulting from professional services. In the event that the
professional liability insurance required by the subsequent Contract is written on a claims -
made basis, Contract Professional warrants that any retroactive date under the policy shall
precede the effective date of the subsequent Contract; and that either continuous coverage
will be maintained, or an extended discovery period will be exercised for a period of two
(2) years beginning at the time work under the subsequent Contract is completed.
3/20/2024 10:50 AM
Page -22 62300070
Weld County Request for Proposal - RFP # 92300070
Automated Vehicle Location (AVL) / Telematics System
Minimum Limits:
Per Loss $ 1,000,000
Aggregate $ 2,000,000
• Crime Coverage: Coverage shall include employee dishonesty, forgery or alteration and
computer fraud. If Contractor is physically located on Weld County's premises, third party
fidelity coverage extension shall apply. The policy shall include coverage for all directors,
officers, agents and employees of the Contractor.
i. The bond or policy shall include coverage for extended theft and mysterious
disappearance.
ii. The bond or policy shall not contain a condition requiring an arrest and conviction.
Limits:
Per Loss $ $1,000,000
Successful vendors shall secure and deliver to the County at or before the time of execution of
the subsequent Agreement, and shall keep in force at all times during the term of the
subsequent Agreement as the same may be extended as herein provided, a commercial
general liability insurance policy, including public liability and property damage, in form and
company acceptable to and approved by said Administrator, covering all operations hereunder
set forth in the Request for Proposal.
Proof of Insurance: County reserves the right to require the successful vendor to provide a
certificate of insurance, a policy, or other proof of insurance as required by the County's Risk
Administrator in his sole discretion.
Additional Insureds: For general liability, excess/umbrella liability, pollution legal liability, liquor
liability, and inland marine, Successful vendor's insurer shall name County as an additional
insured.
Waiver of Subrogation: For all coverages, Successful vendor's insurer shall waive subrogation
rights against County.
Subcontractors: All subcontractors, subcontractors, independent contractors, sub -vendors,
suppliers or other entities providing goods or services required by the subsequent Agreement
shall be subject to all of the requirements herein and shall procure and maintain the same
coverages required of Successful vendor. Successful vendor shall include all such
subcontractors, independent contractors, sub -vendors suppliers or other entities as insureds
under its policies or shall ensure that all subcontractors maintain the required coverages.
Successful vendor agrees to provide proof of insurance for all such subcontractors,
independent contractors, sub -vendors suppliers or other entities upon request by the County.
3/20/2024 10:50 AM
Page -23 62300070
Weld County Request for Proposal - RFP # B2300070
Automated Vehicle Location (AVL) / Telematics System
Appendix A: Notice of Intention
NOTICE OF INTENTION
REQUEST FOR PROPOSAL
RFP # B2300070 / AVL / Telematics System
DUE 4/26/2023 10:00 AM MST/MDT
From:
[VENDOR ORGANIZATION NAME]
[AUTHORIZED REPRESENTATIVE]
[TELEPHONE NO ]
[E-MAIL]
[VENDOR ORGANIZATION NAME] intends to respond to Weld County Request for Proposal
# B2300070.
TO: Weld County Department of Information Technology
ATTN: Nancy Wonder
RFP # B2300070 / AVL / Telematics System
PO Box 758 / 1401 North 17th Avenue
Greeley, CO 80632
Email: nwonder@weld.gov
Notice of Intention may also be provided by sending an email to the email address listed above
by the Notice of Intention deadline.
3/20/2024 10:50 AM
Page -24 B2300070
Weld County Request for Proposal - RFP # B2300070
Automated Vehicle Location (AVL) / Telematics System
Appendix B: Vendor Certification
This certification attests to the vendor's awareness and agreement to the content of this RFP and
all accompanying calendar schedules and provisions contained herein.
The vendor must ensure that the following certificate is duly completed and correctly executed by
an authorized officer of your company.
This proposal is submitted in response to RFP # B2300070 issued by Weld County. The
undersigned is a duly authorized officer, hereby certifies that:
(Vendor Name)
agrees to be bound by the content of this proposal and agrees to comply with the terms,
conditions, and provisions of the referenced RFP and any addendum thereto in the event of an
award. Exceptions are to be noted as stated in the RFP. The proposal shall remain in effect for a
period of 6 months as of 5/24/2023.
The undersigned further certify that their firm (check one):
❑ IS
❑ IS NOT
currently debarred, suspended, or proposed for debarment by any federal entity. The
undersigned agree to notify Weld County of any change in this status, should one occur, until
such time as an award has been made under this procurement action.
Person[s] authorized to negotiate on behalf of this firm for purposes of this RFP are:
Name: Title:
Signature: Date:
Name: Title:
Signature: Date:
Signature of Authorized Officer:
Name: Title:
Signature: Date:
3/20/2024 10:50 AM
Page -25 B2300070
Schedule D
RFP# B2300070 / AVL / TELEMATICS SYSTEM
May 24`x', 2023
For:
WELD COUNTY
1401 North 17th Avenue
Greely, CO
80632
Presented by:
SKYHAWK by ��T E L U 5'
SKYHAWK TELEMATICS
(Registered business name of TELUS Communications (U.S.) Inc.)
2251 South Decatur Boulevard
Las Vegas, Nevada
89102
S KYHAWK
by ,.---TELUS'
SKYHAWK TELEMATICS
2815 Matheson Blvd. E
Mississauga, ON L4W 5J8
1-888-258-3797
www.skyhawkbytelus.com
May 24th, 2023
Weld County
1401 North 17th Avenue
Greely, CO, 80632
Attention: Nancy Wonder
Email: nwonder@weld.gov
Subject: RFP# B2300070 / AVL / Telematics System
SkyHawk by Telus, a wholly owned TELUS Company ("SkyHawk") is pleased to respond to this RFP
and provide Weld County an overview of our GPS tracking and management solutions for
Municipalities, Governments, Power Utility organizations, and advanced work truck sectors.
We are confident that our solution will help to reduce costs, increase productivity and improve
safety. The quality of our service and our past experiences in this field will allow the County to
better manage your assets throughout your various service areas. SkyHawk has been in business
for over 15 years.
Part of our mission is to harness the power of the Internet to bring our customers the best
communication and information management solutions at home, at work and on the road. It is
with confidence and dedication that our multidisciplinary work teams have been working to bring
you this proposal that will meet your current and future needs at a competitive cost.
We look forward to the opportunity to speak with you about this proposal and the many benefits
the TELUS solution has to offer. Please contact me with any questions you might have about this
proposal in the meantime, via the information provided below. We are also a Sourcewell partner,
our Sourcewell contract number is: SOU RCEWELLCONTRACT#020221-SKY
Yours Sincerely,
James Leonard — Senior Sales Specialist
T:508-737-7470
Email :James.leonard@telus.com
WELD COUNTY
AV! TELEMATICS SYSTEM
RFP# B2300070
2
SKYHAWK
by-TELU5'
SKYHAWK TELEMATICS
2815 Matheson Blvd. E
Mississauga, ON L4W 5J8
1-888-258-3797
www.skvhawkbvtelus.com
Confidentiality Notice
All information in this document is protected under the copyright laws of Canada and/or other countries.
Readers of this document are authorized to copy any information for their personal use only, and may not
republish or reproduce any such information, including electronic reproduction by "downloading" it,
without the written consent of TELUS Communications Inc. Without such permission, no one has the right
to copy, redistribute, reproduce, or republish, in any form, any of the information found within this
document.
Any downloading, redistributing, copying, modifications, or any other reproduction of the contents of this
document may be a violation of regulatory rights or trademark laws and could subject the violator to legal
action
WELD COUNTY
AVL TELEMATICS SYSTEM
RFP# 82300070
3
SKYHAWK
by ,`"---TELUS*
TABLE OF CONTENTS
Contents
EXECUTIVE SUMMARY 5
INTRODUCING SKYHAWK BY TELUS 5
ABOUT TELUS 6
IN CONCLUSION 7
4. VENDOR QUALIFICATIONS 8
5. NARRATIVE QUESTIONS 15
6. PROJECT PLAN 19
7. COUNTY RESPONSIBILITIES 20
8. ADDITIONAL INFORMATION 21
9. TECHNICAL SPECIFICATIONS - VENDORS RESPONSE FORM 22
VENDORS PRICING TABLE 23
APPENDIX A - NOTICE OF INTENTION 24
APPENDIX B - VENDOR CERTIFICATION 26
APPENDIX C - CJIS SECURITY ADDENDUM CERTIFICATION 28
APPENDIX D - STANDARD CONTRACT & TERMS AND CONDITIONS 29
APPENDIX E - ADDITIONAL PRICING 46
APPENDIX F - PRODUCT SPECIFICATIONS 47
APPENDIX G - PROJECT PLAN 51
APPENDIX H -ADDENDA 67
WELD COUNTY
AVL TELEMATICS SYSTEM
RFP# 82300070
4
SKYHAWK
by 7TELUS'
EXECUTIVE SUMMARY
EXECUTIVE SUMMARY
We understand the objectives you have for this RFP.
TELUS is a leader in fleet telematics. We have several different telematics product offerings in our
portfolio, and after a thorough review of the Weld County requirements, we are pleased to
propose SkyHawk by TELUS.
We have a solution that can meet and exceed your expectations
Throughout the proposal, we articulate the many reasons why TELUS is the best strategic choice
for the County. The most important TELUS benefits are:
Largest coverage public fleet telematics solution - More than 50 ministries, cities and
municipalities have chosen the TELUS solution to manage their fleet of equipment making it the
solution with the widest positioning solutions available.
As your cellular provider - we have provided cellular connectivity wherever the cities and
municipalities, counties need it. You can avoid a middleman by choosing TELUS as the network
provider and solution partner.
Expertise developed as a Customer - With thousands of TELUS vehicles on the road, this allows us
to better understand the issues and find solutions with our partner to facilitate day-to-day and
future management. In addition, our experience with large-scale deployments is an asset to our
customers. TELUS is therefore a key reference for this project.
Expertise developed as a telemetry solution owner - In 2019, we acquired local company SkyHawk
to increase our technology breadth and add additional expertise in telemetry with advanced
functionality to our team. SkyHawk's' resources help us enhance our customer relationships,
among other things, to provide professional services and a personalized experience for our
customers. SkyHawk has been in business for over 15 years.
INTRODUCING SKYHAWK BY TELUS
SkyHawk, with our corporate office in St. John's NL and our operations, sales and fulfillment are
located in Mississauga, Ontario. At SkyHawk Telematics, we love to help organizations get crystal
clear insight and better control over their assets, resulting in more efficient use of time, money,
and resources, while improving safety and drastically reducing environmental impact. We are
proud to be a leader in secure, Internet -based GPS tracking and management solutions.
WELD COUNTY
AVL TELEMATICS SYSTEM
M162300070
5
SKYHAWK
by 7TTELUS'
EXECUTIVE SUMMARY
We help our clients:
1. Reduce costs (fleet size/utilization, fuel/materials usage (e.g. salt), maintenance, theft
reduction, etc.)
2. Increase productivity (route optimization, improve service levels, remote monitoring,
vehicle WiFi hotspots, incident responses, in -field information access, dispatch, etc.)
3. Improve safety (improved driving behavior (speed/harsh events), accident alerts, hours
of service/ELD, risk reporting, etc.)
4. Reduce environmental impact (monitor salt/chloride usage in environmentally sensitive
areas, reduce CO2 emissions, automatic GHG/carbon footprint reporting etc.)
We do this using ConnectAnywhere'"", our advanced cloud -based monitoring system, coupled
with our suite of in -field data collection devices and applications. Our solution gives our clients
detailed, real-time and historical data required to make the best operational and management
decisions.
By speaking with our valued clients, you will quickly hear that customer service and client
satisfaction is paramount to the success of our organization and the systems we deploy. Our team
of highly talented businesspersons, industry experts, project/sales managers, developers,
installation technicians and support staff all work cohesively to deliver successful, long term,
project implementations to our clients.
SkyHawk also boasts many value -based features and additions to our solution making it unique
and one of the industry's best. We look forward to showing you how our years of experience and
development can help you. At SkyHawk we stand behind the quality and reliability of our products
and the success of our customers.
Our Mission: Guided by a relentless focus for delivering quality and value, our mission is to
provide industry leading fleet telematics solutions that improve safety, operational visibility and
efficiency for our clients.
Our Vision: By delivering on its ConnectAnywhere philosophy, SkyHawk will be the leading
supplier of robust, cost-effective, innovative telematics solutions for key businesses and
governments in North America.
ABOUT TELUS
TELUS can provide all the solutions your business needs. From connectivity to network
management to cloud -based collaboration tools for your team, TELUS has you covered. By
consolidating your services with a single vendor, you simplify your support model and avoid the
inefficiencies of interacting with multiple IT vendors. TELUS is one of the top four managed
security service providers in the country (IT World Canada, 2015). TELUS was named Canada's
WELD COUNTY
AVL TELEMATICS SYSTEM
RFP# B2300070
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SKYHAWK
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EXECUTIVE SUMMARY
most trusted telecommunications company (University of Victoria Peter B. Gustayson School of
Business, 2017). With our national coverage and customer -first culture, you can count on a
partner who understands your needs and will always be there to help.
Dedicated loT network - unique to TELUS, FOCUS loT devices by TELUS run on the dedicated TELUS
loT-M core network which protects machine -to -machine traffic from competing with generic
Internet/consumer traffic. This unique feature of our network also allows for greater flexibility
and customization of a solution tailored to your needs.
Federal government security - TELUS has passed the complex and rigorous audits and inspections
associated with Protected B data processing, and has achieved Facility Security Clearance (FSC)
and Document Protection Capability (DCS) certifications.
Thought leadership in health and safety - with TELUS, the County could increase driver safety
through privileged access to health and wellness offerings such as our loT solutions for isolated
workers. The emerging technologies team can help you learn more about the risks faced by lone
workers and how you can stay connected to at -risk workers through technology, such as our
Safety Aware application for 24/7 monitoring of lone workers with control center, our
Aware4Duty application for driver cognitive assessment, and many other cutting -edge tools.
Smart building solutions - TELUS offers customized and sustainable technology solutions for
property management. From leak detection to automated temperature control, we are confident
that our gate access control solution will meet your future needs and allow you to increase
security and control at your snow dump sites.
ESG commitments - creating a better future. At TELUS, our brand promise reflects our
commitment to facilitating transformational change and making a real difference for people
around the world.
Our annual ESG and sustainability report and annual ESG Report Card are available on our website.
The framework demonstrates our commitment to sustainability by linking funding to achieving
greenhouse gas neutrality across all operations by 2030.
We have committed to using 100% renewable energy by 2025, and to becoming a zero waste,
carbon neutral company by 2030. Clearly, the long-term health and wellness of our planet is
symbiotic with the health and wellness of our TELUS team, our communities and our company.
To learn more about our initiatives, reports and annual review, please visit
https://www.telus.com/fr/social-impact/caring-for-the-environment/sustainability-reports
IN CONCLUSION
As an end -to -end solutions provider, with a proven track record of successful client partnerships,
we understand the needs of complex deployments such as yours. As such, we are fully committed
and confident in our ability to provide a solution that not only meets but exceeds the goals,
objectives, and responsibilities that would come with this relationship.
WELD COUNTY
AVL TELEMATICS SYSTEM
RFP# 82300070
7
SKYHAWK
by 7TT E L U 5'
VENDOR QUALIFICATIONS
4. VENDOR QUALIFICATIONS
a. (For Resellers only) Provide Letter of Authorization for proposed product.
TELUS Response: TELUS owns the specified software.
b. Provide a brief synopsis of your company (size, structure, capabilities and financial condition). At a
minimum, briefly describe the company history, ownership and primary industries served. Provide
details of any material changes (e.g., ownership, structure, acquisitions, etc.) in the last calendar year.
TELUS Response:
SkyHawk, with our corporate office in St. John's NL and our operations, sales and fulfillment, is
located in Mississauga, Ontario. SkyHawk has delivered advanced telematics solutions to the mixed
fleet, including winter operations functionality, for more than 7 years to clients in the USA and
Canada. Our continued focus on being the industry leader in this sector and in working with our
clients has produced functionality, which includes:
• Integration with most major material spreader controllers,
• Cost -based reporting for material usage,
• Winter operations trip & material usage reports,
• Public winter ops site,
• In -cab route optimization,
• Route navigation and return -to -route,
• Route activity reporting,
• Blade wear report,
• Spreader speeding,
Direct liquid application (DLA) report, and much more.
Regarding financial condition of our company: Skyhawk is part of the TELUS family and the County
can view our financial records here: https://www.telus.com/en/about/investor-
relations/reports/annual-reports/2022?INTCM P=VAN_annualreport
c. Highlight vendor's experience and expertise with deploying Automated Vehicle Location (AVL) /
Telematics System.
TELUS Response: As mentioned above, SkyHawk has delivered advanced telematics solutions to
the mixed fleet, including winter operations functionality, for over 7 years to clients in the USA
and Canada and has been in business for the past 15 years delivering telematics solutions. We
are proud to be a leader in secure, Internet -based GPS tracking and management solutions to
cities, municipalities, counties, government agencies and public works in both Canada and the
US.
WELD COUNTY
AVL TELEMATICS SYSTEM
RFP# 02300070
8
S KYHAwK
by ,TELUS
VENDOR QUALIFICATIONS
As an end -to -end solutions provider: SkyHawk has a proven track record of successful client
partnerships, we understand the needs of complex deployments such as those defined by the
County. As such, we are fully committed and confident in our ability to provide a solution that
not only meets but exceeds the goals, objectives, and responsibilities that would come with this
relationship. To support our belief in that ability, below are some components that we feel fully
support the project scope as defined in this RFP.
Experienced and competent subject -matter experts: SkyHawk has a team of over 50 employees
that has successfully delivered similar projects of scope and scale. SkyHawk's team includes
senior management/corporate project sponsors, sales account managers, project management
specialists, operations/procurement/order fulfillment staff, installation teams, support staff,
and financial/billing specialists.
Project Management: Effective management is vital to the overall success of any project and
SkyHawk has proven its ability to deliver telematics projects to complete vehicle and feature roll
with very large and complex projects.
SkyHawk will assign a dedicated project manager to the implementation portion of the project
and an account manager for the duration of the project. Our customer support team is available
24/7 for help if needed. After hours support is phone support only, not email, and will escalate
to the appropriate resource, if the matter is urgent. Regular support is available during business
hours by both phone and email.
Pleass see below for our standard project management support:
Project Delivery Methodology:
SkyHawk's Project Team utilizes the Project Management Institute's (PMI) project methodology
phased approach that is broken down into five (5) process groups: Initiate, Plan, Execute,
Monitor and Close. In each process area, we have identified key documents and tools to serve
as inputs which result in deliverables for each phase.
SkyHawk's project team will spend a considerable amount of effort on detailed requirements
gathering to ensure a complete understanding of the client's needs and will compile a
comprehensive Project Plan which we feel is critical to the project's success. The Project Plan
will be updated regularly as the project progresses, and will establish project roles and
responsibilities, a detailed schedule of tasks, a Quality Plan, risks, and Change Control.
Additionally, SkyHawk's project team will work with the client's project team in preparing a full
updated project schedule, including the client's installation schedule. Bi-weekly status meetings
will be held to review the project schedule and to review any open issues in SkyHawk's JIRA
ticketing system.
Project Communication
Project Communication will be established as regularly scheduled project meetings with status
reports issued as agreed upon cadence. The status report will contain at a minimum the
following information:
• Dashboard view on the progress of installations, tracking completed installs to planned
• Task/Action Item List from previous meetings
• Defect/ Issue Log generated from the lira Ticketing System
WELD COUNTY
AVL TELEMATICS SYSTEM
RFP# 02300070
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VENDOR QUALIFICATIONS
In addition, SkyHawk will collaborate with the client on preparing awareness communications
for ConnectAnywhere training, hardware installation training, etc.
Communication Plan
The Project Communication plan will be created in partnership with SkyHawk and the client's
Project Managers to outline how the AVL project team will be communicated during the project.
The Communication Plan shall be completed early enough in the project to be included for
review at the Project Kick-off meeting. Communications include but not limited to: status,
meetings, issues, deliverables access, and design/ document reviews.
Reporting Methods
During project implementation, the Status Report will be issued bi-weekly, prior to the Project
Team Meeting. The Status Report will contain percentage complete and dashboard views of
scope, schedule, cost, and quality. It will be prepared in formats approved by the client's, and
will contain at a minimum the following information:
1. Progress Dashboard showing percentage complete from previous meetings.
2. Defect Log generated from the lira Ticketing System.
3. Project Status as it relates to the Work Plan.
4. Deliverables status.
5. Planned activities for the upcoming two (2) week period.
6. Future activities.
7. Requirements Traceability Matrix (RTM)
8. Report and remedies in case of falling behind schedule.
9. User Acceptance Test Feedback
10. Risk/Action/Issues/Decision (RAID) Register
Quality Assurance and Control
All SkyHawk's products are vigorously tested to ensure optimal quality. A description of the
processes is:
Our software development team uses an Agile product development methodology. Agile
development is a group of software development methods in which requirements and solutions
evolve through collaboration between self -organizing, cross -functional teams. It promotes
adaptive planning, evolutionary development, early delivery, continuous improvement, and
encourages rapid and flexible response to change. Key features of the Agile method include early
and frequent releases of new products, in small fully functional units. This promotes early
customer engagement and feedback which guides the continued development of a feature into
its final form. Sales, project management, and development staff are all key contributors to the
process. Clients may also be directly engaged, they can be represented by the sales or project
management staff.
SkyHawk has established methodology and procedures for Quality Assurance and Control for
hardware and software validation through a variety of test methods, checklists and test plans,
WELD COUNTY
AVL TELEMATICS SYSTEM
RFP# 02300070
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SKYHAWK
by ,TELUS"
VENDOR QUALIFICATIONS
change control, and corrective action plans. Everyone delivers quality work in their respective
area. For a full description of SkyHawk's testing procedure, please refer to the Installation Plan.
SkyHawk manages software configuration through Subversion, in combination with a
commercial issue -management system called JIRA that records all requests for change, whether
they are problems, feature requests or service requests (requests for change of configuration).
SkyHawk employs JIRA to record all requests for change, whether they are problems, feature
requests or service requests (requests for change of configuration). The workflows established
in JIRA are integrated with the Company's Agile software development process.
We schedule maintenance releases each month, if warranted. New feature releases are
incorporated into this schedule, with initial deployment on a test system for internal validation.
In addition, Priority 1 or Severity 1 defects are addressed in real-time with a fix or patch applied
to the affected system(s) as soon as they are available and tested. Priority 1 defects are defined
as issues that have rendered a system feature inoperable, without a workaround. We define
severity 1 defects as issues that have not occurred but which, if triggered, would cause an impact
similar to a Priority 1 defect.
SkyHawk Telematics applies a Lean Process philosophy to all aspects of its day to day operations,
including software development, which supports increased productivity, competitiveness, and
continuous improvement, while empowering our employees to problem -solve and strive for
organizational excellence. Our Software Development Group adheres to well-defined processes
to ensure that services are provided in a focused manner. Using this method, requirements are
clearly defined, progress against goals can be measured, and reliable software is produced.
All defects found during User Acceptance Testing must be reported to SkyHawk Project Manager
for entry into the Jira ticketing system. The Project Manager will record the details of the defect
under the Issue Type "Bug" and include the following information:
• Date/Time it created the defect.
• Who reported the defect?
• A summary of the defect.
• Detailed defect description including steps to reproduce the defect
• Software or hardware component(s) affected
All associated documents get added to the lira ticket as attachments i.e.: Test Plan,
Test Results, screenshot(s) of defect
After the defect information is captured, the ticket will be triaged by the Support Desk, assigned
a Severity Level and then the ticket is assigned to the resource(s) best fit to resolve the issue. All
defects logged into Jira are exportable into a Defect Log Report in either MS Excel or PDF format.
WELD COUNTY
AVL TELEMATICS SYSTEM
RFP# 82300070
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S KYHAWK
by ..TELUS'
VENDOR QUALIFICATIONS
d. Provide information on vendor's current clients, including the total number of current clients they
have provided Automated Vehicle Location (AVL) / Telematics System or substantially similar
solutions.
TELUS Response: SkyHawk has delivered telematics solutions to hundreds of customer providing
services similar to those being requested in this project scope by the County. See below for some of
our references.
e. List four (4) current references. References should be:
• State or local government agencies
• Projects similar in size, application, and scope
• Projects completed within the past 24 months
• Include a brief summary and timeframe for implementation
• Include a contact name, position, email address, and current phone number for each reference.
TELUS Response: Please see our references below.
TELUS Response: Please see our references below.
Reference 1:
Project Name:
New Hampshire Department of Transportation
Project Date:
Jan 2016 - ongoing
Work Description:
SkyHawk Telematics was awarded a public bid to provide Hew
Hampshire Department of Transportation with a GPS/AVL
system for their Winter operations vehicles. SkyHawk has
worked closely with NHDOT to calibrate their Rexroth spreader
control systems to ensure that the data regarding material
dispersal is as accurate as possible.
Contract Value:
Approx: $250,000.00
Reference:
David Gray
Telephone Number:
603-485-3806 ext 324
E-mail:
David.A.GrayJr@dot.nh.gov
Address:
7 Hazen Drive
Concord, New Hampshire
03302-0483
Reference 2:
Project Name:
The City of Pittsburgh
Project Date:
Oct 2018 - ongoing
As part of a public bid award, SkyHawk Telematics, partnered
with Quetica LLC, and Magellan Solutions, to provide the City of
Work Description:
WELD COUNTY
AVL TELEMATICS SYSTEM
RFP# 82300070
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S KYHAWK
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VENDOR QUALIFICATIONS
Pittsburgh with a complete telematics solution including Route
Optimization, and Route Navigation capabilities. We installed
138 winter vehicles in Phase 1 of the project during Q4 2018. 350
more mixed heavy and light -duty vehicles followed in late 2019
during Phase 2 of the project. It included sensor integration to
monitor a variety of inputs, including lights, plow blade
up/down, etc. But the key integration with spreader control
systems provides detailed data reports on salt, sand and liquid
used during winter operations. SkyHawk's partners will also
provide a new winter operations dynamic routing system to
maximize efficiency in both plowing and spreading.
Contract Value:
Approx: $1.5 million
Reference:
Chris Belasco
Telephone Number:
412-400-4505
E-mail:
chris.belasco@pittsburghpa.gov
Address:
414 Grant St
Pittsburgh, PA
15219
Reference 3:
Project Name:
City of Davenport, Iowa
Project Date:
December 2015 - Ongoing Project
Work Description:
Installed SkyHawk 4G GPS/AVL system in late 2015 to
replace an existing 2G system from another vendor.
Davenport monitors their salt spreaders equipped with
FA5100 and FA6100 controllers, graders, and supervisor
vehicles. They use the live "Route Service" mapping
overlay to monitor winter operations. SkyHawk has
developed a printable route completion report for drivers
coming on shift; testing at Davenport and other customers
is helping developers maintain a timeline for an early fall
release. City snow operations staff use SkyHawk to
manage material usage, report costs and improve
efficiency. Waste Department on boarded 2020 with 31
garbage trucks.
Contract Value:
Approx: $82,000
Reference:
Jim Erwin — Fleet Division Manager
Telephone Number:
(563)-326-7922
E-mail:
jim.erwin@davenportiowa.com
Address:
226 West 4th Street,
Davenport, IA
52801
WELD COUNTY
AVL TELEMATICS SYSTEM
RFPOB23OOO7O
13
SKYHAWK
by ,TELUS'
VENDOR QUALIFICATIONS
Reference 4:
Project Name:
The City of Ames, IA
Project Date:
June 2015 - continuing
Work Description:
SkyHawk Telematics was initially awarded a public bid titled
Automatic Vehicles Location System in June 2015.
Connect Anywhere, SkyHawk's web -based solution, provided
real-time GPS tracking, monitoring and reporting of city
vehicles and other high -valued assets.
Spreader control systems were integrated to provide detailed
winter operation reports for applications rates. Salt/sand,
liquid, and anti-icing/DLA and Plow/Wing up & down,
utilization during a winter event.
Ames has benefited over the years as our hardware,
communications platform and software solution has been
continuously improved
Ames has extended their relationship with SkyHawk several
times through the years. Ames continues to this day to be a
satisfied client.
Contract Value:
Approx: 192K
Reference:
Justin Clausen
Telephone Number:
(512) 239-5279
E-mail:
justin.clausen@cityofames.org
Address:
2207 Edison St.
Ames, Iowa 50010
WELD COUNTY
AVL TELEMATICS SYSTEM
RFPtt02300070
14
SKYHAWK
by ...---TELUS
NARRATIVE QUESTIONS
5. NARRATIVE QUESTIONS
Below are the responses to the Narrative Questions from Section 5.3 in this RFP.
5.3 Narrative Vendors Questions
The following questions should be answered in the Vendor RFP Proposal:
1) Indicate vendor's product release cycle, including details of releases over the past year and also
detail on forward looking releases and major improvements / features within each release (for the
next year).
TELUS Response: ConnectAnywhere has a 1 to 2 -month update cycle for new features being
added.
Features added within the past year include:
• Maintenance module
• Single Sign -On integration with client's environment
• Addition Customization on Public Portal site including choosing which vehicle activity to
show (plowing, spreading, etc), Time intervals, GIS layer, etc
• Ability to sort all vehicle reports by driver if using Driver ID
• New Report Building feature, allowing users to save different version of reports
(adding/subtracting columns) and making these reports public if desired.
2) Indicate vendor's compliance with offering ongoing Software maintenance (technical
support/upgrades) and specify:
TELUS Response: Please see below for our software maintenance support overview:
Technical Support
SkyHawk's technical Support Desk will provide assistance with software and hardware related
issues and can be reached via email or our toll -free number. SkyHawk uses the Atlassian Jira
ticketing system to record all interactions with our customers. Emails sent to support will
automatically log a ticket. All telephone calls to support are manually logged into the ticketing
system. A report of open and closed issues can be made available to the customer upon request
and are typically included with the weekly action tracker during the implementation period.
Software
Software Release and Maintenance Update
SkyHawk utilizes the lira ticketing system to record all software changes including problems, bugs,
feature requests, enhancements or service requests. The majority of changes to software on the
WELD COUNTY
AVL TELEMATICS SYSTEM
RFP# B2300070
15
SKYHAWK
by ,2TELUS"
NARRATIVE QUESTIONS
production environment of ConnectAnywhere is implemented as part of a maintenance release.
The initial deployment is implemented first on a test system for internal validation before
releasing to the production environment.
The Software Release and Maintenance Updates are typically scheduled outside of SkyHawk's
regular business hours and typically lasts two to three hours in duration, although the actual
downtime of the system is usually very minimal (just a few minutes). SkyHawk will make its best
effort to schedule the update when it is least disruptive to the Customer with an aim to avoid
storm events. The latest version of the SkyHawk ConnectAnywhere system is offered to SkyHawk
Customers free of charge as part of the monthly subscription fee.
Unscheduled Software Update
Any Priority 1 or Severity 1 software defects are addressed in real-time with a fix or patch applied
to the affected system(s) as soon as they are available and tested. Priority 1 defects are defined
as issues that have rendered a system feature inoperable, without a workaround. Severity 1
defects are defined as issues that have not occurred but which, if triggered, would result in an
impact similar to a Priority 1 defect.
Occasionally, SkyHawk will implement "hotfixes" to the production environment outside of a
regularly scheduled software release if the change is classified as low risk and does not require
any downtime of the system. The City will be notified by the Project Manager if a "hot -fix" has
been made so the City may perform additional testing and verify the issue can be closed.
Please see below for responses to items A) to I):
a. Standard business hours for technical support.
TELUS Response: The City may reach the SkyHawk Technical Support Desk using our toll -
free number: 1-844-424-7759 ext 2 or email support@skyhawk.co. Our regular
business hours are 8:30 am to 5 pm, ET, Monday to Friday.
b. Location(s) of support services.
TELUS Response: Our remote customer care teams are located in Canada in the following
city: Mississauga, Ontario, Sherbrooke, Quebec, St. John's, NL and Red Deer, AB. We have
additional team members supporting in the US from Los Vegas, Nevada and Wilmington,
Delaware.
c. Level of support during and outside of business hours (e.g., pager, 800 number, hours of
operation, etc.).
TELUS Response: During the kickoff meeting with the County, your assigned project
manager will provide the County with all the contact details surrounding the escalation
procedure and contact details. Our Support Desk is staffed Monday through Friday from
8:30 am to 5 pm Eastern via our toll -free number 1-844-424-7759 ext 2 or by email
WELD COUNTY
AVL TELEMAT/CS SYSTEM
RFPR 02300070
16
SKYHAWK
by .."---TELUS
NARRATIVE QUESTIONS
at support@skyhawk.co.Emergency after-hours support for issues categorized as critical
is provided by Telelink, a 24/7/365 call dispatch centre located in St. John's, NL. All non-
critical issues are deferred until the next business day.
d. Specify any additional cost for support during non -business hours.
TELUS Response: After hours' telephone support is provided at no additional cost for any
issue determined to be critical in nature. All non -critical issues are deferred to regular
business hours of Monday to Friday, 8:30 am to 5 pm ET. Reference Terms and Conditions
for more details.
e. Methods of reporting problems.
TELUS Response: We can be reached via our toll -free support line, via email or by the
speaking directly to your assigned project manager, who will help channel you to the right
person or department.
f. Response levels.
TELUS Response: The SkyHawk Support Team is available 8:30 am -5:00 pm ET, Monday
through Friday, for email and telephone support. Emails are not monitored outside of
business hours however, telephone support is available 24/7/365 for Critical Issues. In
addition, you may contact your local sales representative. Response times are noted in
the Terms & Conditions.
g. How fixes are distributed and applied.
TELUS Response: ConnectAnywhere is updated as needed to fix any minor bugs in the
software, although hot fixes can be deployed at anytime to rectify any major issues. All
modems can be updated with new firmware remotely over -the -air.
h. Problem escalation process (including resolution process and timing)
TELUS Response: Your assigned project manager will detail the escalation process during
the initial kick meeting with the County.
i. Frequency of software updates/upgrades
TELUS Response: SkyHawk endeavors to perform system updates on a monthly basis. This
generally does involve scheduled downtime, which is communicated with clients via email
5 business days in advance of the release. In the case of product software, the
development team is responsible for performing quality assurance testing prior to
committing code for updates. In advance of the update, an update process plan is created
to be followed by the team performing the update, which includes the order of
operations, what components are to be updated, and restart procedures. Upon
completion of the upgrade, all staff and clients are notified with accompanying release
notes. During the update period, any outstanding OS patches are applied.
WELD COUNTY
AVL TELEMATICS SYSTEM
RFP# B2300070
17
SKYHAWK
by TELU5'
NARRATIVE QUESTIONS
Our cloud provider will notify us if there are any necessary critical security patches
required as they are released, for example upon discovery of any vulnerabilities such as
the popular Heartbleed SSL issue, which we apply as soon as practical in an ad hoc fashion.
Change requests are triaged as they are received, and recorded in our ticketing system
(Jira) where they are prioritized amongst other backlog items. All work items are done for
the benefit of all clients, and clients are regularly consulted in both specifying new
features as well as assessing the impact of change. We strive to maintain backward
compatibility as much as practical and provide notice to clients in advance of any potential
"breaking" change. ConnectAnywhere contains release notes in the Help section of
ConnectAnywhere.
3) Indicate compliance with periodic software upgrades providing general feature enhancements
that must be guaranteed to be compatible with whatever system customization the Vendor makes
to the original Automated Vehicle Location (AVL) / Telematics System.
TELUS Response: All software changes including problems, bug , feature requests, enhancements
of service requests are first deployed first on a test system for internal validation before
releasing to the production environment.
4) Indicate compliance with ADA Accessibility guidelines, including software conformance with
WCAG 2.0 Standards, being error free at levels A and AA. (This is a Colorado statutory requirement,
per HB 21-1110.)
TELUS Response: please see Section 8, item B in our response for our detailed response to this
item.
5) IT Training Plan — Detail your training plan for the IT project team. The training plan should include
system administration, supporting, and using the system. Identify training materials that will be
available to IT.
TELUS Response: Please see Appendix G — Project Plan for details on that item.
6) End -user Training Plan — Propose a detailed training plan that you recommend for end -users, and
department administrators. Identify training materials that will be available to these end -users
and department administrators.
TELUS Response: Please see Appendix G — Project Plan for details on that item.
7) Provide details of any subcontracting arrangements that will come into effect if vendor is awarded
the business outlined in this RFP.
TELUS Response: Weld County has indicated within the RFP documentation that they will perform
the installations, therefore subcontractors are not required for this implementation and ongoing
support. If the needs of the county shall change, Telus can provide approved subcontractors to
aid with new hardware installations and service calls.
WELD COUNTY
AVL TELEMATICS SYSTEM
RFP# B2300070
18
SKYHAWK
by .."---TELUS'
PROJECT PLAN
6. PROJECT PLAN
Provide a proposed project plan detailing all of the tasks and associated timelines and milestones. A
complete outline must be provided by the vendor that demonstrates the following considerations:
• Understanding of the project requirements and deliverables.
TELUS Response: Please see Appendix G - Project Plan for details.
• Hardware Server requirements.
TELUS Response: Please see Appendix G - Project Plan for details.
Note: that there aren't client requirements for Hardware Server.
• Technical approach to the project.
TELUS Response: Please see Appendix G - Project Plan for full details.
• Organization and managerial competence.
TELUS Response: Please see Appendix G - Project Plan for full details.
• Work plan and project controls.
TELUS Response: Please see Appendix G - Project Plan for full details.
• Payment milestones.
TELUS Response: To be discussed at contract signing.
WELD COUNTY
AVL TELEMATICS SYSTEM
RFP# 82300070
19
SKYHAWK
by ,, TELUS
•
COUNTY RESPONSIBILITIES
7. COUNTY RESPONSIBILITIES
Identify all services and excluded costs to be borne by Weld County.
TELUS Response: Please see APPENDIX E- ADDITIONAL PRICING for other costs excluded from the pricing
sheet.
WELD COUNTY
AVL TELEMATICS SYSTEM
RFP# 82300070
20
SKYHAWK
by 2TELU5'
ADDITIONAL INFORMATION
8. ADDITIONAL INFORMATION
a. Provide vendor's standard contract template.
TELUS Response: Please see APPENDIX D — STANDARD CONTRACT & TERMS AND CONDITIONS for
an overview of our standard contract template and terms and conditions.
b. ADA Compliance with Sections 508 and 255 — Provide a statement of acknowledgment or
completion of a Voluntary Product Accessibility Template (Vpat) indicating compliance with Section
508 (of the United States Workforce Rehabilitation Act of 1973) and Section 255 (of the Americans
with Disabilities Act) standards.
TELUS Response: Yes, we will comply to this.
c. Provide a signed Vendor Certification document (from Appendix B of this RFP.).
TELUS Response: Please see APPENDIX B — VENDOR CERTIFICATION for the required form.
d. Provide a CJIS Security Addendum Certification, if applicable (from Appendix C of this RFP).
TELUS Response: We understand that this Appendix was not required, as it is not available in the
scope of this RFP documentation.
e. List details of any litigation the vendor or any of its subsidiaries or affiliates has had in the past three
(3) years as well as any that are currently in litigation.
TELUS Response: None to report.
f. Provide any additional information that will aid in evaluation of the Contractor's qualifications with
respect to this project. Include any relevant vendor -supplied specifications and data sheets.
TELUS Response: Please refer to our attached APPENDIX F — PRODUCT SPECIFICATIONS.
WELD COUNTY
AVL TELEMATICS SYSTEM
RFP# 02300070
21
SKYHAWK
by TELUS
TECHNICAL SPECIFICATIONS
9. TECHNICAL SPECIFICATIONS -VENDORS RESPONSE FORM
Response to Technical Specifications from Section 5.2 in this RFP
Include the responses to all technical specifications that are outlined in Section 5.2 (spreadsheet) in the
Vendor Response Form. Note that there are multiple tabs in the Vendor Response Form spreadsheet.
TELUS Response: Please find the completed Excel form Vendors Response Form.xlsx including all of the
required responses for the identified tables listed below. The Excel file will be included in our email
submission:
• General
• Technical
• Security
• Reporting
• Integration
• Workflow
WELD COUNTY
AVL TELEMATICS SYSTEM
RFP# 82300070
22
SKYHAWK
by .."--TELUS"
VENDORS PRICING TABLE
VENDORS PRICING TABLE
Response to the Vendor Pricing from Section 6 in this RFP.
All Vendors must fill out the following cost breakdown for the implementation of their solution for Weld
County's project as described in this RFP. The vendor must agree to keep these prices valid for six months
past the Submission Deadline for RFP Responses in Section 3.
Note: Weld County is tax exempt, and no taxes should be included in your proposal.
Use the attached Pricing Table spreadsheet to submit your pricing proposal. Please include your terms
and conditions of sale.
TELUS Response: Please find the RFP Pricing table that has been completed as an attachment to our email
submission, the Vendors Pricing.xlsx
Our Terms and Conditions can be found here: (see Appendix D — Standard Contract & Terms and
Conditions).
WELD COUNTY
AVL TELEMATICS SYSTEM
RFP# B2300070
23
SKYHAWK
by TTELUS'
APPENDIX A— NOTICE OF INTENTION
APPENDIX A— NOTICE OF INTENTION
TELUS Response: On the next page find a copy of the submitted NOTICE OF INTENTION form. We will
attach the original in the email submission.
WELD COUNTY
AVL TELEMATICS SYSTEM
RFP# 02300070
24
SKYHAWK
by TELUS'
APPENDIX A- NOTICE OF INTENTION
Weld County Request for Proposal - RFP O 02300070
Automated Vehicle Location (AVL) / Telematics System
Appendix A: Notice of Intention
NOTICE OF INTENTION
REQUEST FOR PROPOSAL
RFP 0B2300070 I AVL 1 -.emetics System
DUE 4/26/2023 [Company Fax[ MSTIMDT
From:
[TELLS Communicators v.S I
[Gregg Rbdella]
[1-413-275-7533.j
[Gregg.a.ella@teltls corn]
[TELUS C41'Imunn:ations i U S ; 4nc.i intends l0 respond to Weld County Request for Proposal
0 B2300070-
TO: Weld County Department of Information Technology
ATTN:Nancy Wonder
RFP 0 B2300070 /MIL I Telematics System
PO Box 758 /1401 North 17" Avenue
Greeley, CO 80032
Email: nwonder1weld.gev
Notice of Intention may also be provided by sending an email to the email address listed above by the
Notice of Intention deadline_
4;2,2021 3.01 PM
Pcg¢•24 B2300070
WELD COUNTY
AVL TELEMATICS SYSTEM
RFP# B2300070
25
SKYHAWK
by TELUS'
APPENDIX B - VENDOR CERTIFICATION
APPENDIX B - VENDOR CERTIFICATION
From Section 8 — item C) Provide a signed Vendor Certification document with your bid.
TELUS Response: On the next page you will find a copy of the submitted Vendor Certification form. We
will attach the original in the email submission.
WELD COUNTY
AVL TELEMATICS SYSTEM
RFP.B2300070
26
SKYHAWK
by TELUS.
APPENDIX B -VENDOR CERTIFICATION
Weld County Request for Proposal - RFP # L32300070
Automated Vehicle Location (AVL) I Telematics System
Appendix B: Vendor Certification
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WELD COUNTY
AVL TELEMATICS SYSTEM
RFP# 82300070
27
SKYHAWK
by TELUS'
APPENDIX C - CJIS SECURITY ADDENDUM
APPENDIX C - CJIS SECURITY ADDENDUM CERTIFICATION
From Section 8 — item d). Provide a CJIS Security Addendum Certification
TELUS Response: We understand that this Appendix C is not required document for this RFP and it was
not available within the RFP documentation.
WELD COUNTY
AVL TELEMATICS SYSTEM
RFP# 82300070
28
S KVHAwK
by TTELUS'
APPENDIX D - STANDARD CONTRACT & TERMS AND CONDITIONS
APPENDIX D —STANDARD CONTRACT & TERMS AND CONDITIONS
From Section 8 item A). Provide vendor's standard contract template.
TELUS Response: Below is an overview of the Standard Contract Template along with our Terms and
Conditions. A pdf copy of the original is included as an attachment to the RFP.
WELD COUNTY
AVL TELEMATICS SYSTEM
RFP# 02300070
29
SKYHAWK
by 2 TELUS'
APPENDIX E —ADDITIONAL PRICING
APPENDIX E - ADDITIONAL PRICING
As per SECTION 7 - COUNTY RESPONSIBILITIES. Identify all services and excluded costs to be borne by
Weld County.
TELUS Response: As per section 7 — County Responsibilities, please see below for any costs to be borne
by Weld County.
•k
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Spreader Calibration
To be performed by Weld County
Force America Event Logging key
(5100)
To be purchased by Weld County through
spreader controller vendor.
Force America Event
Logging Authentication module
(6100)
To be purchased by Weld County through
spreader controller vendor.
Total:
WELD COUNTY
AVL TELEMATICS SYSTEM
RFP# B2300070
46
SKYHAWK
by ,TTELUS'
APPENDIX F - PRODUCT SPECIFICATIONS
APPENDIX F - PRODUCT SPECIFICATIONS
From Section 8 — item f). Provide any additional information that will aid in evaluation of the Contractor's
qualifications with respect to this project. Include any relevant vendor -supplied specifications and data
sheets
TELUS Response: Please see below for the specification and find a copy of then attached to the email, our
product specifications sheets for the AX 11 and AL11 modems.
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WELD COUNTY
AVL TELEMATICS SYSTEM
RFP# 82300070
47
S KYHAWK
by 2TELUS'
APPENDIX F- PRODUCT SPECIFICATIONS
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WELD COUNTY
AVL TELEMATICS SYSTEM
RFP# 82300070
48
S KYHAWK
by -T E L U S'
APPENDIX F - PRODUCT SPECIFICATIONS
AL11
SEKYHAwK by T E LU 5'
Atrack AL11 Telematics Device
AM is a fleet tracking unit realizing real-
time track and trace with easy installation.
Featuring IP66 waterproof
casing, internal antenna, I/O connectivity,driving
behavior event management, and user -defined
reports, ALI is an ideal solution for Motorcycle
Tracking, Fleet Management, Car Rental, and
Small & Medium -Sized Enterprises_
Product Features:
•
• LTE Cat1/3G fagb&k network connection • Roaming preference settings
• 3,re easy installation • Harsh driving behavior events
• Micro USB interface for configuration setting • Configurable power management
• Ultra low current consumption in deep sleep mode • Over speeding detection
• Data communication by SMSJTCPJUDP • Intelligent evert control engine
• High GPS sensitivity
• Built-in G -sensor for motion detection
• FOTA firmware upgrade using PIP
• Configurable Real Time Tracking & Logging
• 64 user defined geo-fences in circular, rectangular
and polygonal shapes
Optional Accessories:
• Neodymium Magnet Mounting Ica
WELD COUNTY
AVL TELEMATICS SYSTEM
RFP# 62300070
49
SKYHAWK
by .. TTELUS"
APPENDIX F- PRODUCT SPECIFICATIONS
SKYHAIK by ZTELU5'
ALii Series Hardware Specification:
ABR. IMAM
Ali
Cimetsions (L Y W x it)
ios x 22 x21(mm)
vides
Meg
Housing
FWme Retardant ABS (UL 94 V-0), IPM Water Proof
Operating Tenperature
gleadtaktaristerisfacs
Power Supply
SV " 40V DC (1094
Current Consumption
Operating: max. 250mAE12V; Deep Skip Mode: 2-8n1A812V
Badman
Monet 3.N 10501Mh Rechargeable lithium Poi mer Battery
C liwteecwo[kCntwt�sol6oln
3G.
4G: B2/B4115/812; 3G382/BS
CAM, Antenna
rKernal antes; A/teala diversity supported.
SM Card
11W/3V Mni SN(2W)
GPSADIMIASS
Receiver
99 Acquisition Channels, GPS 11 Bard C/A Cad, GLONASS 11, -165dem
3.0n , CEP, 50%
Data Acquisition Rate
itli
CPS Ancona
internal Patch Arrow
Data Capacity
MB
sixdasaasine
3-Axtf Z,14Y
Resohtion/SampleRate lownow
UttitaRUbpbrt'
ACC Input
1 Positive
Digital Input.
1 Positive and 2 true triggered
2 open -collect output
micro usis
1 tar configuration setting
certifications
FCC, , PTCRB, ROHS, most major us and anadan rein. providers. • Carerwafions nay ahanp.:e,sa
nod=
WELD COUNTY
AVL TELEMATICS SYSTEM
RFP# 02300070
50
SKYHAWK
by TELUS'
APPENDIX G - PROJECT PLAN
APPENDIX G — PROJECT PLAN
TWAV lsecmtAhi icing IWIttlealthi9lteflit6jearPinagadMiA549.MPPY of the project plan for Weld
WELD COUNTY
AVL TELEMATICS SYSTEM
RFP##B2300070
51
SKYHAWK
by 7TELUS'
APPENDIX G- PROJECT PLAN
Project Plan
Prepared for:
Weld County
VEHICLE LOCATING GLOBAL POSITIONING SYSTEM l
V1:O- May i9` 2023
Prepared by:
Frederic Blvun
Project Manager
SkyHavwft by Telus
Emad: frederic.blouindatelus.com
Tel: 2.888.258.3797x33
WELD COUNTY
AVL TELEMAT►CS SYSTEM
RFP# 82300070
52
SKYHAWK
by 2T E L U S`
APPENDIX G - PROJECT PLAN
E3icYHAWK Ey TELU5'
Table of Contents
Project Plan._ ..—....- 3
1. Introduction_ - - _._.._....._.. - _.... __._... - -- - _ 3
2. Project Plan. - __ _... -... _ - 3
3_ Escalation Matrnc.-.--_-_-------•-•_-..._._.__._.._._-•----•...................__....._•.-------_---•.•...__._.._---•------_..4
4. Project Approach
5_ Project Team Structure - — - — 6
SkyHawk Team Structure -----•-•------ 6
6. Project Management Process
7. Planning and Reporting Methods.- ..............._---....__.__..._....__....-•----.-.-•--..._._-_-_-_-.----_----_..7
8. CannectAnywhere Training-___-_ -.--_....... ____________ ............ --..... ...... -.....
8 Training Material
9 Tedrnimi Support Team
11 Quality Assuranoef testing Methodology ._.--••-_--•--.---•-_--------------_-•-...._......•._.--_------••.-•-•---......_._.12
12 Hardware Installation Details___._________.___.._.__.._._._.._.._____._._________________._.....-...---•-•--_•.-••-----._.__ 13
1_ Scope of Work---- ..... _______ .................. ....... .... -----•......... ..... •-_...-_-....... _________ .......... 13
2_ Out of Scope--.._.._.. - - - - 13
13 Hardware Installation Details ........ .__...... ..__.__...... ._._.......... •-_------........ -----...... _14
14 Det Med Coefig cation sheet.. ..... -•-•...._......................... _..... ...... ._...._...... _.._...... .14
15 Project Activities (High-Level)__._._.__-------.__.__._.___.__._--_._----_-------.-.._.___.._-•--.-_----•--_-._15
Page 2of15
WELD COUNTY
AVL TELEMATICS SYSTEM
RFP# B2300070
53
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by 7TELU5'
APPENDIX G — PROJECT PLAN
8K HAWK by "TELUS
Project Plan
1_ Introduction
Blue Oceans Satellite Systems Inc (operating as "SkyHawk by Telus., here. as SkyHawk) ail provide
Weld County with the supply, (software platform and mechanical installation) training, and support of an
Automatic Vehicle Lotion (AVL) solution that provides real-time monitoring capabaities and historical
mobile asset tracking as well as other additional features.
The project will consist of outfitting Weld County fleet of vehicles and assets with an Automatic Vehide
Location (AVL) solution_
Once installations are complete, SkyHawk will provide online web.ar AVL system training and support to
Weld County staff members.
This document will detail the project plan, system functionality and project team resources_
2_ Project Plan
SkyHawk wdi complete the work and provide the services and deliverables set art. this Project Plan_
SkyHawk telematia will supply Weld County with providing the mater.l as well as instructions rd
training for self -installation and maintenance of a Global Positioning SystemPtutomated Vehicle Locating
system (GPS/AVL) along with all required accessories, setup, and subscription to SkyHawk Telematk
ConnectAnywheren. _
The Parties acknowledge that this Project Pin provides a high-level overview of the Services to be
provided and a more detailed deliverables project plan will be provided by SkyHawk and be jointly
developed with. 30 days following contract signature_
Throughout the Project Plan Tenn, Weld County Steering Committee and Project Pb will have weekly
calls to follow up on the implementation and schedule. They will take actions on any issues that need to
be resolved and/or that may cause delay to the schedule. Impact will be analyzed jointly and the project
plan wRI be adjusted accordingly following communication to all stakeholders_
Page 3of15
WELD COUNTY
AVL TELEMATICS SYSTEM
RFP# 82300070
54
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by ;TELUS'
APPENDIX G — PROJECT PLAN
SKoHAWO by '" TELUS'
3_ Escalation Matrix
SkyHawk Telematics
Weld County
Project Manager: Frederic Blouin
frederic_blouin@telus.com
Project Manager TBD
Level 1: James Leonard
ja mes.leona rdthtelus_ com
Sales Specialist
Level 1: TBD
Level 2: Krista Schmidt
krista schm idt@ skyhawkco
Director, Operations
Level 2: TBD
Level 3: Tonya Borys
tanya-borys@telus_com
Director, Product and Services
Level 3: TBD
4_ Project Approach
The project will consist of the supply in several phases of the SkyHawk system for a total of
approximately 100 vehicles_ The project approach, installation sdredule and additional details for each
phase will be developed by SkyHawk in collaboration with Weld County.
Additional phases will be added to the Project Plan once Weld County confirms the type of vehicles,
installation priorities and any other relevant specifications_
SkyHawk Witt preside ConnectAoylthoree" system software training via webitar for Weld County key
staff members who will be using and managing the AWL System_
Weld County has indicated that they with to perform the installation themselves (ii.e. selt-instail}.
SkyHawk training and Technical Support team will assist the Weld County installation technicians
remotely ve video conferendng (training) and phone/email support (Techn'm1 Support far validation
test at install, and for general troubleshooting assistance}. Weld County's tedhnidarra are responsible to
provide their own tools to complete the work, while SkyHawk will provide the material and accessories.
SkyHawk recommends proceeding to the installation inside a covered bay space (closed and heated in
the winter)_ Weld County will have to take ownership of the vehicle coordination and availability, and
work with SkyHawk to ensure adequate support resources will be available at the time of installation and
test validation.
Typical tasks and responsisiFties ni oNed in a self -installation process include:
Page4of15
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AVL TELEMATICS SYSTEM
BFPO 02300070
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by ,TTELUS'
APPENDIX G— PROJECT PLAN
SicrHawK ryy ' T E L U S'
Moving the vehicles n and out of vehicle bay space
nstal.on of the material as agreed and in accordance with the installation procedure
(nduditg wiring, use of fuses, etc)
Operation of the advanced winter vehicles for testing Purposes (operation of the spreader
controller, positioning the plow up/down, plow on/off, wing up/down, wing on/off)
Acknowledge the installation is successfully after the validation testing
Work with SkyHawk's Tecmical Support (typically at the end of the installation) to ensure proper
validation testing and to record basic installation data (e.g. odometer, Engine Hours, input tests,
pepper GPS and cellular reporting, technician%medmanics who performed the installation, etc.)
Promptly inform SleyHawk of any issues that occurred during the installation process
The SkyHawk solution is designed and built to meet and exceed environmental standards for North
American weather_ Furthermore, the proposed solution is backed by SkyHawrk's team of highly
competent, established and experienced personnel who offer dedicated 24/7 phone support for critical
issues, 6:30-3pm Mountain Time email and phone support local onsite installation and repair services
can be avaiable when requested, though it comes at an extra fee and is therefore not induded in the
current price proposal.
The data engine behind the SkyHawk solution offering is our ConnectAnywhereT. web -based monworng
system. As the name implies, users of the system only require an intemet connection, with a web
browser to access information virtually anywhere in the world (all main browsers are supported, though
Google Chrome is recommended)_
Features include, b. are not Ignited to the following:
• A food on winter operations with integration with spreader controllers
A leading telematit modem by ATradk supporting cellular specifications, capable of all
required interfaces for device, and sensor connectivity.
The ability to report unsafe driver behaviors such as speeding (considering local speed zones
made available by a 3" party vendor or estimated), harsh braking, harsh acceleration, etc.
• Configurable alerts can be del'nered directly via email/SMS messaging
• Unlimited number of user accounts (with their own usemame and password)
• Enhanced Security features including the possibility of Single -Sign Ckm (SS0)
• Administrator level access
• Multiple and customizable user access levels (e.g_ Viewer, Manage,, Admin, At) that can
then be operated by the system administrator
• Ability to filter vehicles real -tine and view the data online
• Custom georencng and alerts on activity in and out of geoferwed areas
• Access to over 20 standard reports (with customizable columns)
Page 5of15
WELD COUNTY
AVL TELEMATICS SYSTEM
RFP# 82300070
56
SKYHAWK
by ,t'T E L U S'
APPENDIX G — PROJECT PLAN
9KYHAwK by , TELUS'
5. Protect Team Structure
The SkyHawk project team will consist of the following members:
SkyHawk by Tdus:
Name
James Leonard
Role Email
Sales Specialist
Project Manager
fames leanacd@selus-cam
frederic.louin@telus.com
Phone
S013-737-7470
Frederic bloom
1-8611-25&3797
Ext. 33
Krista Schmidt
Weld County:
Drect° , Operations
krista_schmiclt@telus.com
These are the roles SkyHawk would normally interact with for this kind of project
Role
647-231-1703
Project Manager
Counterpart to SkyHawk s Project Manager to allow good conducting of the
project
Techn. contact with regards to installation coordination and adjustments
needing to be made as they are encountered
Mechanics Supervisor
SkyHawk Team Structure
The Project Team assembled for Weld County are experts in the deployment of AVL projects_ They are
motivated by excellence and have the combined skins and capabilities to debrief the project on time and
on budget and of the highest quality_ The SkyHawk project team for Weld County consists of the
following resources:
Project Sponsor
James Leonard, Sales Representative of SkyHawk by Tel. will take on the role of Project Sponsor for the
duration of the project. James wit actively participate in the project kick off and design stage of the
project_ James will ensure the project delivers the agreed upon business benefits and wit act as an
escalation point for decisions and sues brought forward by the project team_ He will also support the
Project Manager to have the required resources evadable to complete the deliverables_
Project Manager
The Project Manager appointed by SkyHawk Telematics is Frederic 6louin, Project Manager. Frederic will
work with the SkyHawk management team on issue resolution, ensure service levels agreements are
met, and provide training and support as required. To effectively manage Weld County telematics
project, Frederic will ensure that the objectives and proposed milestones are being met; he will maintain
constant communication with Weld County project team; manage constraints of the project (cost, time,
scope and quality); ensure client satisfaction with the products and service; and execute the following
tasks:
• Schedule and conduct regular project status calls
• Prepare and submit weekly status and installation progress reports
Page 6of15
WELD COUNTY
AVL TELEMATICS SYSTEM
RFP# 62300070
57
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by 2TTELU5'
APPENDIX G — PROJECT PLAN
BKYHAWK by T E L, U S'
• Tracking and resolution of all issues and task
In addition to the SkyHawk resources that will be dedicated to support the project, it is our philosophy
that its equally important for Weld County to have key stakeholders engaged from initial award and
discovery, through deployment and mmmissionktg and duration of the partnership_ Based on our
previous experience, a key role required to ensure project success areas follows:
6_ Project Management Process
SkyHawk's Project Team utilizes the Project Management Institutes (PM!) project methodology phased
approach that is broken down into five (5) process groups= Initiate, Plan, Execute, Monitor and Close_ In
each process area we have identified key documents Ad tools to serve as inputs whidr result lo
deliverables for each phase.
SkyHawk's project team will spend a significant amount of time and effort on gathering the detailed
requirements to ensure an overall understanding of Weld County needs and will compile a
comprehensive Project Plan which we feel is critical to the project success. The Project Plan will be
updated regularly as the project progresses, and will estabUdn project roles and responsloikties, detailed
schedule of tasks, Quality Plan, risks, and Change Control. Additionally, SkyHawk's project team will work
with Weld County's project team it preparing a full updated project schedule, kidud"ing the installation
schedule. Weekly or bi-weekly status meetings will be held to review the project sdredulo and to review
any open issues in SkyHawk's BRA ticketing system_
7. Planning and Reporting Methods
During project implementation, the Project Register will be issued prior to the agreed upon meeting
intervals. The Project Register well contain percentage complete and dashboard view of scope, sdredule,
cost, and quafrty_ It will be prepared in formats that works with the Client's preferences, and will contain
at a minimum the following information_
(1) Project Team Contact Details
(2) Agenda and Topic Owners, Minutes
(3) RAID Log (Risk, Action, Issue and Decision)
(4) Project Status and Installation Progress Dashboard to show % Complete Progress as it relates
to the Work Plan
(5) Upcoming activities
(6) Vehicle Configuration Sheet (captures vehicle details and AVL requiKements)
8. ConnectAnywhere Training
Page 7of15
WELD COUNTY
AVL TELEMATICS SYSTEM
RFP# B2300070
58
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by TELUS'
APPENDIX G — PROJECT PLAN
SICYHAWA T E L U S
SkyHawt will deliver the following training programs webinar to Weld County as described below. Unless
explicitly agreed upon contract signature, training is offered only through the initial client on -boarding.
Several sessions per category (e g. End User) can be held as part of that on -boarding: up to 3 sessions for
end users, up to 2 for administrators, and 2 for mechanics/technicians. Since training is virtual, it on be
recorded if desired so it can be used for future training individuals/groups.
1. ConnectAnywhere Software for End Users: A full software tutorial for the end users of the
ConnectAnywhere web -based solution_ This training typically takes 1S hours and users must have
access to a computer to tag into the system and follow along with the instruction. This training
program will induce the following modules:
o Logging in and out of system
o First navigation }map features, locating assets, GAA tracking}
o Geofence creation, monitoring and alerting (if permission to end user is granted)
o Asset record and real-time asset status
o Fiitering/sorting options
a History report —interpreting data collected
o Other insightful reports
o Scheduled reports, alerts ('d appRable)
2. ConnertAnywhere Software for System Administrators: A full software tutorial for the system
administrators of the ConnectAnywhere web -based solution. This training typically takes 2 hours
and users must have access to a computer to log into the system and follow along with the
instruction. This training program will include the following modules:
o Sane base as End Users
o Administrative tasks (Password reset, locking/unlocking accounts, account creation, general
admit tasks)
o Specialized Repots
3. Installation training intended to Nled /Tedrnidans: Training will cover the fohowng subjects:
• A software tutorial for ConrectAnywhere web -based monitoring solution, including but not
limited to:
o Login & out of Account
o Fust Navigation (map features, locating assets, rive tracking)
o Testing Procedures (utilizing historical report to validate instatation)
• Hardware Installation & Troubleshooting training:
o Wiring and wire routing
o Hardware component installation and configuration
o Hardware commissioning and test
o Diagnostic and troubleshooting procedures
Page 8 of 1.5
WELD COUNTY
AVL TELEMATICS SYSTEM
RFP# 82300070
59
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by ,TELU5'
APPENDIX G — PROJECT PLAN
SKYHAWK by TELUS'
8 Training Material
SkyHawk will provide a comprehensive set of ConnectArrywhere user guides and installation guides A
digital form_
More generally speaking, the SkyHawk Support team is also available via phone and email to assist users
M the system with any questions and 'how-to's' on specific issues. Note that live drat support is not
currently a service offered.
9 Technical Support Team
Skyllaw is technical support team process uses an internal tidoeting system to track all support requests,
with the ability to create diem -based reports and ensure adherence to our service levels. The process A
as follows:
1_ A support request is made by the diem via email (support@skyhawk.00) or phone call
1-844424-7759, option 2
2_ Emai requests are automatio99 logged into the ticketing system and responded within
SkyHawk's business haws; phone requests are also answered within business hours and the
interactions are logged in by a technical support's representative into the ticketing system.
Note also that an emergency mil tine for outside of business hours is available for critical
issues (same phone number and extension as above; emergency line is enabled outside of
business hours)
3_ Tither is triaged based on severity according to our Service Level Agreement
4. A time estivate to resolution is added to tick. (when possible/app9nbie) and the dint is
notified
S. Ticket is resolved or a workaround o► patch is devised if appropriate and client is notified
6. If applicable, a permanent software fix is scheduled for the next system software update
Page 90115
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AVL TELEMATICS SYSTEM
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by TELUS'
APPENDIX G - PROJECT PLAN
£3acvHAwK key ` T E L U S•
10 Project Change Request
To control changes, any duanges naquested by bath Weld County or by SkyHawk must be documented in
SkyHawk's dmange request form_ The dmange is evaluated far impact by the Project Manager and is
presented to the applicable Subject Matter Experts to ensure its impact is understood and accepted. The
dtange may be approved or denied, depending on the scope, effort hours and cost to complete the
dmange. The evaluation will be discussed in the Project Status Meetings with Weld Cowry before a final
decision is made. Bath parties must sign off on the dmarge request form before proceeding to implement
the change_
Below is a sample of the SkyHawk Charge Order Form, however Weld Comity may use their own form if
preferred.
CHANGE REQUEST FORM
Qom+
rlaa 1'gHl1 R
Mapwl0 1O.
Client hwrnr a Ma04 ReaMame
N■N
luaaar¢
PIOOaertprfe of. roµafmf G7lslgoi
MINT
.00
am
Tmf
TheCfq ►8.. W.V.!
wmgration fmNt pr�•N.gaarerr�rsrvq
Address 1",: wt hhyrBq Mese �.tiael Nave.. D.1.1ae4s xYh 6e tee orwe
apeiolmr or addiiaar a��
71*
r-
Page 10 of 15
WELD COUNTY
AVL TELEMATICS SYSTEM
RFP# 82300070
61
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by , TELUS
APPENDIX G - PROJECT PLAN
SKYHAWK AX TELU5
$. Essmat. E/f01i A[ w �arw r� orpo�r A7
MSM,
Main
L�d�WI
Maws
3. LIU. #sSUSS a. Nrime:N 1a Ua [MOO notN bMINK NI aft CM.'
lln T5No1 s
T.oi /urama y
4- Delver, Schedule
nor
Qonpledoh Deer
Page 11 of 15
WELD COUNTY
AVL TELEMATICS SYSTEM
RFP##B2300070
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APPENDIX G - PROJECT PLAN
84,1-Lawx by 'T E L U S'
11 Quality Assurance/Testing Methodology
SkyHawk has established Quality Assurance and testing methodology for control for hardware and
software through a variety of bench tests, dtedclists, test plans, change control, and corrective action
plans_ Everyone a responsible far delivering quality wort in their respective area. All of SkyHawt's
hardware products are bench tested as part of the order fulfillment process to ensure optimal quality
which has resulted in a low hardware failure rate of less than 1%.
Three hey types of testing performed by the Operations groups as follows
System yaidatioe Testing: This testing a performed to validate the ConneotAoywhere website a setup
per the requirements of Weld County and that the website a functioning as expected. The testing is
performed one to two weeks prior to insta Rations. All mapping functions and menu items are tested for
expected behavior and to ensure customer specific requirements are available on the website. Phase 2
to conducted in the early stages of installation, usually on the first or second day after some vehicle
itstalfations are complete and real time data is evadable fur the testing_ This testing includes data
accuracy drive test, real time alert; and report data validation.
Hardware Vatdation Testing: This testing is performed by mechanioo/techeouans on each veFtide at the
final stage it the installation process to ensure the hardware a installed correctly and the modem has
been updated with the correct configuration_ This test includes verification of GPS message data,
ignition an/oft idle verification, input status, and power shutdown_
It is imperative for the mechanic/technician to engage by phone Skyffawles Tedrioi Support during
business hours (6.30-3pm Mountain Time, Monday to Friday (excluding holidays) 1-844-424-7759,
option 2) so that the validation testing can be performed, as well as the recording of the relevant
installation information (e_g_ odometer, engine hours, input tests, proper GPS and cellular reporting,
technician/medtanics who performed the installation, etc.)). tf not dome or not done at the time of
installation, it will affect the performance of the ConnectAnywhere system as it won't be as effective and
accurate in providing the insight Weld County a hoping to benefit from with the AVL solution.
User Acceptance Testing (UAT): The Project Management Teams assists the Customer with compiling
UAT scripts by providing sample test plans and aiding in the execution of the test scripts. SkyHawles
approach a to begin with basic system functionality to be verified on the website in addition to a drive
test to verify real time alerts and validate data collected it the reports such as run time, idle time and
input status. Once the hardware a confirmed to he reporting accurate data, the system application can
be tested. Weld County rod' record comments from the test process and indicate Pass or Fail. Arty items
with a fail will be reported to the SkyHaeh project manager who will enter them in the Jira tidleting
system to track resolution. The Project Manager and/or Support Team will conduct the initial
investigation and escalate to the Technical Support Team as needed. Best efforts will be made to correct
issues as quickly as possdde as to minimally impact project schedule.
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AVL TELEMATICS SYSTEM
RFP# 82300070
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byTELUS'
APPENDIX G — PROJECT PLAN
SkvH*whc
12 Hardware Installation Details
Scope of Work
• Approximately 100 vehicles/assets are to be equipped by Weld County,
medhatixs/technicians with Sky0awk's proposed AVL solution.
Types of vehides to be equipped;
- 14 Light Duty vehicles (e.g. Ford F-150, F-250, F-350, F-550)
- 21 kenworth vehicles
- 21 Freightlinertrudks
- 11 International trucks
- 6 Western Star trucks
- 12 caterpillar vehicles
- 15 John Deer vehicles
Integration of approximately 22 spreaders (Force America, nine 5100 and thirteen 6100
controllers) with sensors for several of the following: plow, wing, underbody, blower,
spreader and PTO
Installation during business hours — 6:30.3pm Mountain Time, Monday to Friday
(excluding holidays)
• Initial modem illation and activation
• Agreement that the mechanics/technicians will call Tedmind Support for every finished
instal. vehicle so basic validation and information recording can be made
• Training for mechanics/technicians as explained in the training section above
Under circumstances covered by warranty, SkyHawk modem(,) replacement or repair
will be handle (by SkyHawk, Technical Support)
2. Out of Scope
Installation or integration with new or existing sensors or cameras not part of the
SkyHawk provided material
Modems swaps between vehicles, modem removal, decommissioning and service sudx
as Wifi activation/configuration (these services are assisted directly by SkyHawk's
Tedmiral Support, and not part of the project team's tasks)
Technician support visits without contacting SkyHawk Technical support to open a
support ticket and engage in remote troublesfiocting
Warranty does not cover any damage, deterioration or malfunction resulting from any
alteration, modification, improper or unreasonable use or maintenance, misuse, abuse,
accident, neglect and exposure to excess moisture to SkyHawk modems
Warranty does not cover any damage, deterioration or malfunction resulting from
unauthorized installation or ran o.' of the modem(,), airy unauthorized tampering,
any repairs attempted by anyone unauthorized by SkyHawk Tekonatirs to make such
repairs, or any other cause which does not relate directly to a defect in materials
and/or workmanship
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8.YHAwK by ' TEL.aS
13 Hardware Installation Details
The hardware kits to be sappted and installed wit consist of the fallowing (please note this is a
high-level view, actual product listing could be slightly different. Refer to the price schedule for actual
quantity and accessory details)_
- 14 ATrack AX11 track and trace modems for Light vehicles (OBD-11(
- 37 ATrack AX11 track and trace modems for Heavy Duty vehicles (J1939)
- 27 ATrack AX11 track and trace modems for Heavy Duty vehicles (J1939)
- 22 ATrack AL11 moderns for utility equipment (No ECM connection)
Weld County has mentioned that some of its vehicle spreaders are of the Farce Americo type. According
to SkyRawk's experience, this particular brand of spreader controller is often by default locked for
3rd -party oonnetdoslintegtatiats like the one SkyHawk wishes to perform for Weld County. It is Weld
County's responsibility to request the unlade ng of Force America (and any other applicable spreader
controller) through their vendor, and inan the fees related to the unlocking.
Regarding Hardware Server details, there are no requirements that Weld County would have to meet
given the solution is fully loud -hosted by Skyiawk's servers. If specific IT services are wanted, such as
API data access, standard server network bandwidth/speed will be adequate.
14 Detailed Configuration sheet
It is the responsibility of Weld County to provide SkyHawk with a detaied Cud of vehicles/assets that will
be part of the deployment and installation.
Weld County will submit a detailed list of vehicles to SkyHawk within a timely manner. Styli.* lawk will need
a minimum of 10 business days to complete the system and modems configuration planning.
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APPENDIX G — PROJECT PLAN
SKYHAWK by ' TELUS'
15 Project Proposed Timeline
SkyHawk's proposed activities, rollout plan and key milestones (♦) are as foltows_ Dates will be added
following contract signature and project kick-off meeting_ installation of modems over 100 vehicles
typiolly is a 3-4 months project The project and support team will work during regular business hours
(Monday to Friday 6.30am to 3, Mountain time, excluding holidays)_
Project Plan and Agreement Delivered to Weld County
May 23, 2023
Project Plan and Agreement Accepted by Weld County
•
July 12, 2023
Contract Signing +
Aug. 9, 2023
Planning
—
Project Kidc Off Meeting
Aug_ 25, 2023
Requirements Gathering / Detailed Project Plan Drafted
Aug. 31, 2023
Equipment provisioning at SkyHawk
Aug_ 25 - Sept. 5, 2023
ConnectAnywhere set-up, System Design, Development and
Configuration carnplete
Sept. 6, 2023
Detailed Project Plan & Schedule Accepted •
Sept 12, 2023
Agreements updated and finaraed (if required)
Sept 13, 2023
AVL Equipment Deliveries to Weld County
Weekty deliveries 7
Sept 19, 2023
Hardware Installation on 100 vehicles and specialized equipment
(AX11, AM & AL11 with all accessories)
Sept. 20 - Oct. 18, 2023'
SkyHawk ConoectAnywhere System training — sessions 1-3 End Users
Oct 16 - Oct 20, 2023
SkyHawk Cv000stAa here System training — sessions 1-2 Admen
Oct_ 16 - Oct 20, 2023
Mechanics/Technicians Installation training - sessions 1-2
Sept. 13 - Sept_ 15, 2023
Installations & trainng successfully completed +
Oct_ 23, 2023
Final System Validation & Delivery Acceptance •
Oct 23, 2023
Project Wrap -Up Meeting & Feedback
Oct. 26, 2023
Project Complete (project will transition into Support phase) 41.
Oct. 30, 2023
Schedule subject to change due to availability of vehicles and mechanics technicians
This schedule is based on suggested dates and can be accelerated or extended to meet the
needs of Weld County_
- End of Document -
Page 15 of 1.5
WELD COUNTY
AVL TELEMATICS SYSTEM
RFP# 82300070
66
SKYHAWK
by 7TELUS`
APPENDIX H —ADDENDA
APPENDIX H —ADDENDA
TELUS Response: Please find attached a copy of the 2 released addenda for this RFP.
WELD COUNTY
AVL TELEMATICS SYSTEM
RFP# 02300070
67
S KYHAWK
by ,T E L U 5'
APPENDIX H -ADDENDA
82300070 - Automated Vehicle Location (AVL) / Telematics system
Technical Westion Responses'
Questiarrs;
All151eerr.
1
if we'd like to include exceptions to any of the terms and conditions included in
the REP, does the County have a preferred format for these exceptions, i.e.,
redline, list of exceptions, etc_?
List of exceptions is
acceptable.
2
The RFP mentions the possibiity of a separate License Agreement as well as a
Contract Negotiations Period. Does the County want any Licensing Agreement
or End user License Agreement to be included as part of the RFP response?
Licensing Agreements
and/or End user
Agreements can be
included with your
response to understand
licensing models, but all
formal legal review of
documents wail occur
post REP award diming
the contract process.
3
Can you kindly confirm that we do not need to provide a CRS Security
Addendum Cecation? There is no Appends( C in the RFP documents.
CIS Security Addendum
Certification is not
applicable and is not
required.
4
we request the County to please provide us with a detailed vehide list to
include the foNowing level of decal. This would allow us m better provide weld
County with a more precise and accurate pricing. (e.g. for .dl vehicle type).
Details on which vehides may require the monitoring of:
- a plow
- a wing
- an underbody
- a blower
- spreader make/model
- a PTO
- a beacon
- brooms (a of brooms on a sweeper)
-vacuum
- Any other item that the county would Nre to monitor
Per the Vehicle List,
vehicles with 5100 and
6300 controllers are
currently equipped with
Force America, or
equivalent to hardware,
with plow, wing.
underbody, blower,
spreader, and PTO. There
are currently no brooms,
vacuums, or beacons on
the vehicles.
5
Does weld County wish to use just one modem type (equipped with Wi-H) or
can we provide the County with multiple modern types for the project?
if the answer is yes, would the County like to have separate pricing for each of
the modem types?
The vendor may bid what
they believe to be the
ideal solution. Please
indude the benefits and
disadvantages of each
configuration and include
architecture and security
information for each.
6
Is a W1-Fi hotspot required for all vehicles?
If this is not required on ail vehicles, please indicate on which vehicles that you
require the Wi-Ei feature on the vehicle list
No. Vii-fi functionality is
not required
7
On the Integration tab {lN-06) What type of integration would you like to
accomplish with ESRI G. Please provide more details to help us understand
the requirement
well County maintains
an internal operational
dashboard showing
weather coodrbons and
other environmental
WELD COUNTY
AVL TELEMATICS SYSTEM
RFP# 62300070
68
S KYHAWK
by TTELUS"
APPENDIX H —ADDENDA
parameters.. Vehide
location will ideally be
consumed by this
dashboard by providing a
service from the
Proposed solution. The
mapping technology
used by Weld is largely
ESRh, but Weld can
consume other types of
feeds (e., tut services
or etc)
8
On the Integration tab (IN -07)
what type of data is the county wishing to incorporate onto the map layer?
Please provide more detaks on this requirement
IN 07 category
requirement has been
changed from .Required.
to `Nice to Rave"
niong with vehide
beat, basic weather
information trio the
vehicle would be
beneficial, such as a
surface scan with road
temps and conditions_
9
On the Workflow tab (items WF-01 to WF11)
Can the County please describe what is your meaning of a Workflow?
Workdlow is a systematic
process for managing
repetitive or automated
tasks/processes. Provide
any workflows that are
built into a system.
An example might
Indude an email
notification related to
driver behaviors or if a
vehicle was started on a
certain day.
Other possibiities may
include additional
functionality or reporting
through an approval
process by management.
10
Other than items WF-06, WF-10 and WF-11- are all of the remaining items fated
on this tab considered as mandatory requirements (R) for the County,
No. Simply describe the
functionality of. line
kerns.
11
Please provide some additional context on the requirements regaining
workflow.
See above_
What is the necessary
order of operations that
must orar m accomplish
a process?
We are interested in
understan.g how a
system processes data
WELD COUNTY
AVL TELEMATICS SYSTEM
RFP. B2300070
69
SKYHAWK
by , TELUS
APPENDIX H -ADDENDA
and is it logical and user
friendly
12
Per RFP, submit in one document; How is that done?
Response mall be
submitted in one
electronic document.
Excel documents for the
Vendor Response Form
and the Pricing Table
should also be inducted
in your electronic
submission as separate
files or attached to a PDF.
13
In GE -18 you ask for tum by tun navigation. is the county providing connected
devices with 105 or Arutaid capabilities to provide the display of this
information, or does this additional hardware, data, and service (beyond the
tracking hardware related items) need to be quoted, as the pricing matrix does
not allow for this?
No. System she® natively
provide tum by urn
navigation functionality
and not be reliant on a
non-integrated mobile
device such as an
employee's mobile
phone.
14
What is the length of the contract (inthal and renewal?)
Contract length is not set
at the time but iWI be
determined during
contract negotiation
following RFP award
Pricing requrernents are
year one costs as well as
year five depending on
vendor.
15
GE -54 what data is required from the spreader control system (lust on/off)? if
not all required data an he accurately captured, and noted as such s response,
s the grounds for disqualification as it is noted as NI"
Needs additional details,
not just onloff, to include
spreader rate and all
functionality from Force
America COMM., or
equivalent
Bidders will not be
automatically
dsqualifmd, but
functional ty will be
reviewed during the
scoring process.
16
1f any of the required items are coded as N5, is this grorrds for disqualfiation
bidders will not be
automatically
disqualified, but
functionality will be
reviewed during the
scoring process.
from consideration?
17
Can you provide the spreader model number for each of the vehicles listed in
the Vehicle tilt spreadsheet?
We use a variety of
manufactures and
models of spreaders_
Proposals should be
written such that the
WELD COUNTY
AVL TELEMATICS SYSTEM
RFP# B2300070
70
SKYHAWK
byTELUS'
APPENDIX H —ADDENDA
functionality is agnostic
to manufacturer and
model. These are subject
to change, but maps in
use are:
• Henderson
• Warren
• Monroe
• Swenson
• gszalsauk
• Highway - mit
12
On the Vendor Response Form, Column D in the "General• tab the domain
values (drop -downs) are m'ssing starting on fine 32. Is it your desre to have
these responses continue through the rest of this tab?
Yes
19
Is a single AVL solution offered by a single vendor the strong preference of
Weld County or will multiple AVL products offered by multiple vendors be
considered for the overall AVL solution?
Single vendor to provide
the complete AVL
sdrfiorL
20
Will an off -the -shelf AVL cloud -based solution offering marry unique features
for public works vehicles be removed from coruideration since i is non-
compliant w.1 many of the RFP specialized requirements?
Bidders will not be
automatically
disqualified, but
functionality will be
revietired during the
scoring process.
21
Would Weld County consider acceptance of vendors who provide simrlarAVL
end results along with increased functionality and operational integration not
listed in the RFP, in lieu of same OD&I/J--Protocol data retrieval?
Bidders will not be
automatically
disqualified, but
functionality will be
reviewed diming the
scoring process.
22
5.2 Technical Requirements - GE -01
Can you elaborate on the requirement by providing an example of the
requirements you want to test?
Provide equipment and
functionality across
vehicle types, minimum
of one oonftguratian on
each type_
23
5.2 Technical Requirements - GE -24
Are you looking to hide the live location from specific users or is this a
database -wide requirement?
Describe what options
exist in proposed
solution.
24
Automated Vehicle Location System RFP> 4.5 Proposal Format, & Additional
Information> d. CRS Security Addendum Certification
Please confirm if we off need to submit the CM Security Addendum Certificate.
If so an you please provide a copy?
The CIIS Security
Addendum Certification
is not applicable and is
not required
25
Are electronic signatures acceptable for the RFP?
Acceptable for Appendix
WELD COUNTY
AVL TELEMATICS SYSTEM
RFP# B2300070
71
S KYHAWK
by ,0"---TELUS'
APPENDIX H -ADDENDA
)3230007O - Automated Vehicle Location (Aid.) / Telematics System
Addendum
GE -18 from the vendor Response Form is no longer refired and is being excluded.
GE -18
Feature shave provide turn -by -turn navigation to the
waypoint and the estimated time of arrival (ETA) on the
vehicle graphical user interface (GUI).
WELD COUNTY
AVL TELEMATICS SYSTEM
RFP1162300070
72
General
Verdas vtai poi.iiatt
enplanrtgm sudfcienttoclearly
Category Sespbnte Coda Values:
Values: S - Standard foe:tat
A • kequ red IT, . Third party u' add
S - Seemed nave CF . cpigrralen
h - lice to vine es - Natured ruvctionasty
DIMAka RP . Requires p'ott.mtrn4
-is . hi • ,oao :re
Um ltesporne Code"!.ourm for all fureouneuty and inslur• cammenh:o replan that functionary. ;rant* add!Ironai ontermation attest thefuntoonality, or nylon dufenies in t ne functionality Cnrrmerh should naiad, bawled
communicate the effort and methodology natded to turn The halation herein es by •rage I d pwagraph to attached documents ere accolade
and intruded in and popow
0' net'KWded es trio proposal l'e•nem-a 30 Paty seaistett
with 12 months
Ref R
Criteria
Category
Response
Code
Comment
cur dt
Al,!.- to pwUbp tr in bean test It rid ter.. la w-dstecumin .+n( ...a it
•edpvem(nb
<
Yes, we can take part in a bench test
l.r 0:
System a stere COS Imams while .r 'wilt wrap, reat anti
. tom,br, v unlet udeiMattan barb towdnn'
Skyhawk modems support "Store and forward" Iunct•onal ty to collect data on -board the device for any time periods when the vehicle is outside of network coverage- When the
device comes back into covet age, the units then report all stored data into the SkyHawk ConnectArtywhere cloud service The devices can typically store 30. days of data without
having to offload !tor nave data loss
:i
C o.e web belied tauten for •emole (Jnfigurabon management and
update series la the maintenance or GrS tarmacs centre poi bons
a 1d %tatina•tumaaavy update
,
Connect Anywhere is a software as a solution (Saar) platform. hosted on Amazon Web Services Typically. updates arc once a month and the vehicieposnions and statuses are automahrany upa,I'. eu
i,.
System sisal enure that isterupbons ,n procesvitg due le NitUw re
lauan Or netwal aa••bl ly do not Cause tY 10014. t. t :u ✓•,r
.rasa• luicteryrg or result in rusticate data
SkyHawk provides a Watchdog fkceptlon Report that allows users to verify fl an asset has checked into (he system recently as a means of ensuring oil modems are reporting and connected properly
Inc system will check it the last message received by the selectee asset was beyond the specified time threshold The report will only show assets that have nor reported for the specified time threshold
configurable by the client administrators (i c 24 hours) The system and remaining vehicles are not impacted. The client may call technical support to help determine the cause of the
vehicle outage
Skyhawk offers modems that nave a backup battery used for detection of loss of GPS or power ConnectAnywhere software can send alerts via SMS and email to selected cotitatts
wnen tampering is detected
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The SkyHawk Connet-tAnywhere platform provides a uset friendly graphical user interface (GUI) that provides you with real time positioning of your assets and our ConnettAnywhere software utilizes
Cootie Maps as its base mapping view and is officially licensed as SkyHawk is a certified Gougle partner The I nteturlse partnership provides SkyHawk will access to more advanced napping features
(e g Spend limit data. traffic. etc ) Skyhawk can incorporate other mapping layers and information, such as GIS into from (SRI or similar fhe mapping solution includes all standard Gooier Map
otfurings, including map view, satellite view ar•J street view. room -tit toem•out pen, drag, traffic etc
Gt .01
I se 1a'Iwa t mat wovaar for searching, locating and repot -9 by
c Mt. asset sane/number
the CnnnectAnywhrre Search' menu allows the user to find a vrhicie(s) or hardware bawd nn must pie wart h parameters Such as asset name, modem serial number, um, IMEU
Gt Dl
Software NO have ability to organic vehicles, em Ppyees. and ars,n
mu to it' ogarual.Ct• ard'rtiudt JONiiy to report prlomance Metres
rare u 3 a' difftent hrra'c'ita irvet. with drii.dbrrr functionality
ConnectAnywhere provides the acuity to organise vehicles, employees, and users in a multi -tier organization The client determines now the organization will be structured, e g ac Corning to
vehicle type or usage, geography, etc
Cient administrators can then ailow permissions (view only, map only, map and reports only) which offers the ability to report performance metrics rolled up at different hierarchical levels and
the ability to rind down and across the hierarchy to Investigate trends and anomalies
Gr. CO
System teed support user co'iigurabc vehicle dvntfcabat Ina or
tapandabir to add heel stilt
ConnrctAnywhere supports user -configurable vehicle Identification, groups aria landmarks your administrators can choose icons as vehicle shapes, e g ambulance, plow truck, fire truck, etc or
geometric shapes and also choose the vehicle colors
urn' example, you can have all vehicle shapes as ambulances and hove red, green, blue. orange. etc to designate the different ambulance district
• Unique, County defined, numbers are associated with the vehicle
• Grouping of vehicles can be on location, vehicle type, vehicle purpose, etc
• Geofences can be assigned to or viewed by all users, or a select few
.. n
Must be able to fenny and rewgrwe the vehtte try beet the'Auet Y
•sa loft 'Urn Car each ymcie aid ewepmer1 .n the County fleet t he
County astern and mentions three two 12) p'tique denbBGtdr.
numern on rate pert wee %egvprttsrt
-
i
Inc ConnectAnywnere platorm will display toe Asset and unit number of assets and our 'Search' menu allows the user to find a vehicles) or hardware -based on multiple searcn parameters wen as
asset name. modem serial number, sin. IMEl
J
Capabndy wadd addtohai vehicles
The Skyltawk system ,s capable of adding and supporting a complete mited.fleet of City and public works vehicle types as well as a wide variety of non vehicle assets such as trailers. soter, sign boards.
mowers. f MS devices, etc. Trackers can be expanded/added as new fleet assets are inducted or twitched between assets if required based on attrition or the operational movement of assets without
having to incur additional hardware costs
r t '.I
lie WWII! mull hen die c•pabi iiy to sett* of Pubic AV Pinwale geo
fencing igr smile. and/or •n ..fain and
fern wrath cou•d be aired to a v
equipmentin the fleet the gcolert'eel hull Do mpndo•iV are readers n
red t me Dv the SOrteat
,
SayHrwx offers both public and private prof trice capabilities . In real rime, a public geofence is one that •s viewable by all users on the system, r private geofence is wew+rip only by the geofence creator
and any users who are given permission by that geofence creator The Geofence oy Vehicle Report allows you to view which geofencrfsl a vehicle has entered or exited during a given period di time The
Geofence by Geofence Report allows you to view whir vehicles have entered or exited a geofence Curing a given period df time
... -
Muainien delay of S second of verveir palatial ttatwem att as n'htie
PbyrienaiOran green. repfjentalia,
the repOrti g dc:ay intervals are negligible, within a couple of seconds
t.t :1
Graphic %tinware toanpayre/-bmem.nemenb stn rued map, rap tail
acLdatriyreoesent the bale map andgegraprueal features. tribe than
novae whew iucntdters aw lining roads
-
connectAnywhere software utilizes Google Maps as its base mapping view and is officially licensed as SkyHawk !se certified Google partner- Inc (nterpnse partnership provides Skyhawk will access to
more advanced mapping features (e.g Speed limit data, traffic etc ). Skyriawk can incorporate other mapping layers and information, such as GI5 info from (SRI or similar. The ?napping solution
gnpudes all standard Google Map offerings, including map view satellite view and street view, zoom in, room out, pan, drag, traffic etc
cif -;.4
System that have the ablity to alarm when a vehicle is with n waif c
cal brat
The ConnectAnywhere system provides rcai time alerts for entering/caning geofences
Gt :S
rgrgraph
tin tystem that have me abbey to generate an SMS tit to ite' rr nbat
r'umimnn
Connec:Anywhere pror.des alerts and alarms that are configurable and which can be delivered dir et Sty to users via email or SMS messaging
Gt :7
Ise SMS Iceland ema 1 shall dapiay the date, ti'e'r. name of a Inn% artu
Irerauatty vs thn a Use awes hies omit erw
Alerts and alarms arc configurable and can be delivered directly to users via email and/or SMS messaging When reporting, e/g/ using our history report allows for a user defined timeframe and ail
v
events are time stamped the History Report provides a history of all the message traffic for an asset by dates) This is a detailed report showing all messages reported by an asset for the selected date
or criteria (time range or message range) you may also limit the data to a geofenced area (either previously created or ad hoc) This report is useful for litigation purposes due to the eldensive detail it
provides
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asbnlateetone at airmail IA) a' the w tieg'aaht+i ant nitai•aa
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As per Addenda 2 - dated May 12 20)3
G E • 1 8 from the Vendor Response calm is no longer required and is being excluded
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We provide 99.9%system uptime wN'<n eaclutle donned malntena«e. We provbe 5 days' advance wdhen rmi<e d me upcoming maln[eMme. Mwntenance Is usually pert«metl
ohm and a typical malnbnan« wlntlow lasts g tp 3 Fours. ilw data Is abrM lovably on me metlems wM1lle the ryslem Is uptlatetl and oMoatletl once the system gateway is
resbrM w mere is no loss of data tluring Ise planned maintenance window 0.eference [wins and wntlltiona /w more tleUi6,
Yes, we store all data oointa...red to ...cr... last known Dmeon 01. unit.
Ye, you can .run based en permiulon - you can nave mubode tabs open to disday efl«ent eau, ....au., need to do w.
dapdyhackontnemep an
Iledwmenu agows1meuserbsdmorcraYea pm
Yes, ECM [abhna is c.act.
Yes, depending on the mule. type used within the prdsnt Iw Ibe asset type, we can support Iron 1 up to J Inputs Pau. on spec. veNde upou'ements.
Yes, 'be track and trace unit can be paw,. by me ECM per4 hub Ise... motlem.n he powerad hY the ECM or on be bard.. .
41.
e pwer a variety of modems as varNog casts.
Yes, we can prwitle tds ability.
Yes, du. see NIENOllt 6-IIIOgICa Y[[FlGyroNa (or full woduct details.
rn, we ran men mne MgeMmwda.
mce[tn<se,<qulrement,
Olt, we can prwlde a virtual im[alla[ion [rainiM session in orde tp train the county mnhania on [ne proper Inz[aldtions of eacM1 device type and /« ass«iatetl equipment, etc.
Noce: Basetl on mss requirenwnt ImMlladon OriciM iz not Includetl in [he price sheet, upon request we can provide installation pricing.
Yesylepse see •ppngq 4— ha0usl Sperihalbm Ip full popusl GeUils.
Yes. we meet t�ix reeuoement.
Mw. rxrr Ywa.bwi rowa..«en • wnwer rv.a Are oe
a'nvv riw.v nm.
es, esupporlenpine Wsetodometer.
Yr
Yes, we can [eke perl in a bents test.
vendors snail popwate
Technical explain that functionality,
deficiencies in the functionality.
Functional Requirements Response communicate the effort
Category Response Code
Values: S = Standard feature
R = Required TP = Third Party or add-on,
S = Should Have CF = Configuration
N = Nice to Have PF = Planned Functionality
Describe RP = Requires Programming
NS = Not supported
rile Kesponse Lode cowmn for an runctionauty and mauae comments to
provide additional information about the functionality, or explain
Comments should include detailed explanations sufficient to clearly
and methodology needed to fulfill the function. References by page and
Values:
and included in this proposal
not included in this proposal (reference 3rd party sources)
within 12 months
Ref #
Criteria
Category
Response
Code
Comment
TC-01
Describe your solutions different hosting options (dedicated
hosting, virtual hosting, on -site hosting, cloud hosting)
Describe
S
Cloud Hosting via Amazon Web Services.
TC-02
Provide recommended hardware requirements for at server
systems (processor, architecture, RAM, hard drive, physical server
environment, etc.)
Describe
S
No onsite hardware requirements for the County, our
ConnectAnywhere platform is a SaaS platform within virtual
machines located with the Amazon Web Services, server farm.
TC-03
Provide Server operating system requirements
Describe
S
Nothing is required. We are a Saab platform using Amazon Web
Services (AWS).
TC-04
Provide hardware requirements for PCs/laptops/tablets
Describe
S
No, there are no hardware requirements for PC, laptops,
etc..
TC-OS
Supported workstation operating systems
Describe
s
Service is available on any PC, laptop using a modern up-to-
date web browser.
TC-06
List any additional hardware requirements (i.e. printers, scanners,
appliances, etc.)
Describe
S
No, other hardware requirements.
TC-07
Describe how the application is licensed (i.e. concurrent, per user,
per site, etc.)
Describe
S
It is per active asset.
Ref #
Criteria
Category
Response
Code
Comment
TC-08
Identify all components of the software and roles of each
component
Describe
S
The Connect Anywhere software, with integrated mapping
interfaces (Google maps) and reports.
The ConnectAnywhere software uses Google Maps as its base
mapping view and is officially licensed as SkyHawk is a certified
Google partner. With an internet connection, approved users can
connect, in real time, to ConnectAnywhere and search easily find
vehicles, assets, geofences, and landmarks. Maps can be viewed as
Satellite, Terrain, Hybrid, and Street Level. Also, tracking provides a
breadcrumb trail showing each time -stamped movement of the
vehicles.
SkyHawk's in-house developed software, ConnectAnywhere, is a
secure cloud web -based solution for remote configuration,
management, and update series for the maintenance of GPS
telematics. Vehicle positions and status automatically update on-
screen with no input from the end -user. Menus, icons and actions
required to navigate the interface are familiar to most users, as it
is standard Google Maps, standard drop -down menus, navigation
panes and icons.
SkyHawk also offers REST API to offer data to the clients' other
applications
TC-09
Identify any third party applications that are required by your
software, and the tested versions needed
Describe
TP
No 3rd party software is required.
Ref #
Criteria
Category
Response
Code
Comment
TC-10
What versions of SQL Server are supported?
Describe
S
Connect Anywhere use Relational Database Management Systems
(RDBMS).
The latest version of ConnectAnywhere is architected using
modern design techniques that allow us to support many
thousand simultaneous connections while maintaining
flexibility through the use of the schema -less MongoDB
database. This provides us the capability to add or modify the
underlying data of ConnectAnywhere to support new feature
development without the complexity and downtime that
would be required in a more traditional relational database
envirnment.
TC-11
What versions of Oracle Server are supported?
Describe
S
We do not use Oracle Server for ConnectAnywhere.
TC-12
What type and versions of databases are required?
Describe
s
Please refer to items TC-11 and TC-12 for an overview.
ConnectAnywhere is a SaaS service hosted on Amazon Web
Services.
TC-13
Identify all web servers and components required by this
application. What version of IIS is required?
Describe
s
There are no hardware requirements required, our
ConnectAnywhere a SaaS platform using on Amazon Web
Services, no IIS is required
TC-14
List all supported browsers and browser versions
Describe
S
System users can access the SkyHawk ConnectAnywhere solution
most anywhere from a remote location via an internet-connected
computer and a current vendor -supported version of a standard
web -browser via a computer, laptop or mobile tablet device.
System users can access the SkyHawk ConnectAnywhere solution
most anywhere from a remote location via an internet-connected
computer and a current vendor -supported version of a standard
web -browser via a computer, laptop or mobile tablet device.
TC-15
Does the system have capabilities for clustering, high availability,
etc.?
Describe
s
Yes, the database system operates asa multi -node
redundant cluster with continual backups.
TC-16
What is the application upgrade process? How many times per
year are there upgrade releases?
Describe
s
Application updates are usually on a monthly schedule.
TC-17
Provide unlimited number of user accounts and contacts (i.e. no
"seat license").
R
S
ConnectAnywhere allows unlimited user accounts or logins.
Ref #
Criteria
Category
Response
Code
Comment
TC-18
Describe licensing structure including support and
maintenance/updates.
Describe
S
Any software updates or support requests are at no additional
charge to the County. The software is automatically updated to
the latest software version.
TC-19
Allow for easy access to system setup and configuration both
remotely and onboard through nonproprietary interfaces
R
S
Yes, we offer easy access to system setup and configuration.
Hardwareandsoftwareareremotelyconfigurableover-the-air.
TC-20
Modem must operate on 4G/LTE cellular network with
transmission of data via TCP/IP connection
Describe
S
Yes, the modems types available by us operate within a 4G LTE
environment.
TC-21
Hardware must be certified and compatible with various cellular
providers. Modems able to utilize different cellular carriers,
depending on region to provide the best available coverage.
R
CF
Yes, the hardware is compatible with various cellular providers.
We will use a global sim that will automatically connect to the
network with the strongest signal and coverage.
TC-22
Must have Wi-Fi & Bluetooth connections to provide internet
access via cellular data connection.
N
S
We could provide the County with a WIFI compatible modem, but
this requirement had been removed by the County via addenda
#1.
TC-23
Send alerts via email to selected contacts when tampering
detected.
R
5
Yes, the ConnectAnywhere software can send alerts via SMS
and email to selected contacts when tampering has been
detected.
TC-24
Mapping software used (i.e. Google Maps) must be officially
licensed from provider.
R
S
ConnectAnywhere software utilizes Google Maps as its base
mapping view and is officially licensed as SkyHawk is a
certified Google partner.
TC-2S
End -user system access 24/7 via any web browser connected to
the internet.
R
S
Yes, the ConnectAnywhere is available 24/7 (24 hours 7 days a
week) via any web browser connected to the Internet.
TC-26
Not limited to a specific browser or version.
R
S
With our ConnectAnywhere platform you are not limited to a
specific browser.
Ref #
Criteria
Category
Response
Code
Comment
TC-27
Methods and best practices for routine data maintenance, backup
and recovery, purging and archiving defined and documented.
R
S
All data maintenance is done thru AWS and follows industry
standards. SkyHawk is in the process of implementing the
following Disaster Recovery (DR) Solution. The application servers
operate as a cluster of multi -purpose nodes, able to function as
both a web server and a gateway server. Similarly, the MongoDB
database also operates as a multi -node redundant cluster with
continual backups.
In the event of a failure of any node of the system, the other
cluster nodes are fully capable of seamlessly handling the load
with minimal impact to the user. Through the use of load
balancers, the system will automatically detect the loss of a server
and route traffic to the other nodes. MongoDB Atlas manages to
keep all database nodes in sync, and will automatically ensure that
a node will be promoted to the primary/master of the replica set.
For all clusters, replacement nodes can be brought online without
impacting the end -user.
TC-28
Provided interfaces shall include USB, RS232, RS485, 11708, 11939,
Ethernet, discrete inputs and outputs, odometer, spare I/O pins,
audio inputs and outputs.
f
S
Yes, the modem(s) selected for this project meet these
requirements. Please view our APPENDIX G — PRODUCT
SPECIFICATIONS for all the inputs and outputs available.
TC-29
The system must store data for at least 3 years. Archive all AVL
data and information for the duration of the contract.
Data/information for 3 years or less shall be accessible online.
Contractor shall be solely responsible to maintain the archival
dataset.
R
S
Yes, we can meet the stored data requirements.
TC-30
Information data stored by the system shall be accessible online
fora period of up to 3 years and maintained in a data warehouse
beyond 7 years. Data shall be accessible by request fora minimum
of 7 years without additional cost. Data older than 7 years shall be
made available by request on compatible data storage devices.
R
S
SkyHawk has no issues with the above requirements.
TC-31
Daily data backups.
R
S
Yes, our database system operates as a multi -node redundant
cluster with continual backups.
TC-32
Vendor shall provide regular backup of the County data to both a
network accessible storage appliance at all times as well as off-
site storage of said backup data. Full system backups will be
maintained minimally on a daily basis.
Describe
S
Yes, we can meet the above requirements: regular backups made
available through a network accessible location (e.g. AWS) and an
offsite location of the backu data.
p
Ref #
Criteria
Category
Response
Code
Comment
TC-33
Perform a complete historic data recovery and reporting during
an event of hardware failure or network failure emergencies (with
data integrity from last available backup that is no more than one
work.
R
5
Yes, to the above requirement.
TC-34
Hardware must have onboard non-volatile permanent memory
capable of storing a minimum of one month's worth of data. In
situations where communication is lost or interrupted, the
collected data must be stored and transmitted immediately once
communication has been re-established by entering an area with
cell coverage.
R
S
Yes, our modems have a store and forward memory capable of
meeting the requirement.
TC-35
Interface with standard languages and protocols (not proprietary).
R
S
Yes, by usi ng JSON and HTTP/HTTPS our API can easily be
accessed by an application using any of a variety of languages.
Our API is not event/notification-based.
TC-36
Public -facing citizen portal with customization functionality
including time -delay data feed.
N
S
Yes, a Citizens portal is available.
TC-37
Technical support and online parts order available 24/7 with
varying escalation levels of knowledgeable support personnel.
N
S
Technical support is available via telephone or email during
regular business hours of Monday to Friday 6:30 to 3 pm MDT
(8:30 am to 5 pm ET). 24/7/365 Telephone support is available for
critical issues only (such as system or network down) that may
encountered outside of regular business hours.
Online parts ordering is not available at this time, parts can be
ordered through our technical support desk or by contacting your
account manager.
TC-38
Platform shall be device agnostic, meaning data can be accessed
from Apple or Pc devices.
0
S
Yes, ConnectAnywhere uses no browser plugins, nor does it use
Java on the client machine. Because of not requiring plugins and
Java, and judiciously using standard Javascript, ConnectAnywhere
works on mobile browsers including Chrome (for Android) and
Safari (for iOS).
TC-39
App downloadable from app stores
Describe
NS
No, we do not have any apps in the Apps store.
TC-40
Attach VPAT or other technical description of software
conformance with ADA Accessiblity requirements
Describe
5
See our response to this item within our response document in
Section 8. item B.
Security
Functional Requirements Response
vendors shall populate the "Response Lode" column for aii tunctionahty and mom. comments to
explain that functionality, provide additional information about the functionality, or explain
deficiencies in the functionality. Comments should include detailed explanations sufficient to clearly
communicate the effort and methodology needed to fulfill the function. References by page and
Category Response Code Values:
Values: s= Standard feature and included in this proposal
R = Required TP = Third Party or add-on, not included in this proposal (reference 3rd party sources)
S = Should Have CF=Configuration
N = Nice to Have PF = Planned Functionality within 12 months
Describe RP = Requires Programming
NS = Not supported
Ref #
Criteria
Category
Response
Code
Comment
SE -01
What forms of authentication are supported? (i.e.. Password,
biometric, token, etc.)
Describe
complex passwords, SSO into clients environment
Ref #
Criteria
Category
Response
Code
Comment
SE -02
What is the authentication system used? (i.e.: Active Directory
via LDAP, Integrated Windows Authentication, Application,
Database, Web Server, other)
Describe
s
SkyHawk Telematics has invested significant resources and effort
to ensure we are continually advancing our security solutions and
processes to meet leading industry standards and to protect the
data and systems of our client solutions and our internal IT
systems. SkyHawk utilizes best in class architectures and
technologies, end to end data encryption, along with business
continuity processes and strong contracts, licensing and Service
Level Agreements (SLA).
Application & Interface Security
The first component to security is in the physical architecture and
employing a "best of breed" Amazon Web Services (AWS) cloud
hosting solution with physical and technical security
infrastructure (i.e. firewalls, VPN, intrusion detection, etc.) to
minimize accessibility from the public Internet. Second is the
protection of the data within the system which is accomplished by
employing role -based security to restrict access to data to only
the users that require it. Internally, the software is designed to
control access to data stores through an abstraction layer thus
minimizing direct access to the data. ConnectAnywhereno
provides customizable role -based security access for all account
level access. All system features and permissions can be managed
by the client system administrator. The advanced Atlas version of
MongoDB database as a service and website is secured through
AWS with connections to the website secured through SSL (Secure
Socket Layer)/HTTPS encryption. Access to the production servers
is controlled and only granted to technical employees who
require it. Encryption at rest is a newly adopted policy and is
being applied to all our new systems on a go -forward basis.
SE -03
Does the application enforce a password policy? If so,
describe.
Describe
5
Yes, they are based on client rules.
SE -04
Does the application support multifactor authentication? If so,
describe capabilities.
Describe
5
YES, via SSO.
SE -05
Does the application store any sensitive data? If yes, describe
(i.e.. Personal information, HIPAA, financial, etc.)
Describe
5
None, nothing personal or sensitive are stored.
Ref #
Criteria
Category
Response
Code
Comment
SE -06
What encryption methods does the application use? Is data
encrypted both at rest and in transit?
Describe
s
SkyHawk data interactions between web clients and servers are
encrypted (via HTTPS/TLS1.2). Interactions between web servers
and databases are not encrypted however they are within their
own private network and do not traverse the "public" Internet
and both are located in the same secure AWS data
center. MongoDB Atlas utilizes AES-256 for the default encryption
standard for data at rest. For data that is hashed (i.e. passwords),
SHA2 is used.
SE -07
What security roles/permissionsbegrantedtoeitherindividual
accounts or to groups? Describe access control to different
modules/levels of software.
Describe
5
Yes, permission levels can be defined by the system admin of the
platform, including standard and admin, etc.
SE -08
Ability to support single sign -on
Describe
S
SkyHawk incorporates features, such as SSO, these
standards as part of the design process.
SE -09
Provide proof of security certification and operate dedicated
cloud infrastructures with secure VPN connections.
R
S
This is provided via Amazon Web Services (AWS), they provide all
security protocols that are industry standard.
5E -to
county data will not be transmitted or stored outside the
United States.
R
S
The County's data will be maintained solely in the United States.
SE -11
Must utilize sSL(Secure Socket Layer) internet security (i.e.
accessible viahttps).
R
5
ConnectAnywhere utilizes S51 (Secure Socket
Layer) internet security (i.e. accessible via https).
SE -12
Data shall be encrypted when transiting over the cellular
network.
R
5
Yes, data is encrypted during transit and at rest.
SE -13
Use HTTPS and other secure means of data transmission
including data encryption.
R
5
Interactions between web clients and servers are encrypted via
HTTPS which uses Secure Socket Layer to encrypt data (which
uses the RSA algorithm, an asymmetric encryption technology).
SE -IA
Hardware must be in tamperproof case
R
5
SkyHawk has special tamper proof cases with security
stickers to ensure vehicle devices are not interfered with.
These cases can be installed in visible and easy to access
locations in the vehicle.
These cases come at an additional cost, to be detailed in the
pricing.
Ref #
Criteria
Category
Response
Code
Comment
SE -1S
Units shall be resistant to tampering, sabotage or dismantling
R
s
Yes, please see preceding item SE -14 for more detail.
SE -16
Vendor and its subcontractors agree to hold in confidence, not
disclose, and not use for its own benefit, any of the County
data.
R
s
We agree to hold in confidence and not disclose or use any of
the County data. All TELUS employees, sub -contractors have a
signed NDA as part of their employment with TELUS.
SE -17
Vendor will protect the County data by maintaining and
ensuring confidentiality, integrity, availability and authorized
access.
R
s
SkyHawk Telematics has invested significant resources and effort
to ensure we are continually advancing our security solutions and
processes to meet leading industry standards and to protect the
data and systems of our client solutions and our internal IT
systems. SkyHawk utilizes best in class architectures and
technologies, end to end data encryption, along with business
continuity processes and strong contracts, licensing and Service
Level Agreements (SLA).
Application & Interface Security
The first component to security is in the physical architecture and
employing a "best of breed" Amazon Web Services (AWS) cloud
hosting solution with physical and technical security
infrastructure (i.e. firewalls, VPN, intrusion detection, etc.) to
minimize accessibility from the public Internet. Second is the
protection of the data within the system which is accomplished by
employing role -based security to restrict access to data to only
the users that require it. Internally, the software is designed to
control access to data stores through an abstraction layer thus
minimizing direct access to the data. ConnectAnywhereno
provides customizable role -based security access for all account
level access. All system features and permissions can be managed
by the client system administrator. The advanced Atlas version of
MongoDB database as a service and website is secured through
AWS with connections to the website secured through SSL (Secure
Socket Layer)/HTTPS encryption. Access to the production servers
is controlled and only granted to technical employees who
require it. Encryption at rest is a newly adopted policy and is
being applied to all our new systems on a go -forward basis.
Ref #
Criteria
Category
Response
Code
Comment
SE -18
The data center environment will be physically secure with
employee and customer access/monitoring control practices in
place and adhered to, and customers / visitors are escorted at
all times within the data center environment.
R
S
All of our sites are access card controlled, the AWS data centers
are state-of-the-art, have physical security. Cameras, etc. see
preceding item SE -17 under section Application & Interface
Security for a little more detail.
Our ConnectAnywhere uses "the best of breed" Amazon Web
Services (AWS) cloud hosting solution with physical and technical
security infrastructure (i.e. firewalls, VPN, intrusion detection,
etc.) to minimize accessibility from the public Internet. Second is
the protection of the data within the system which is
accomplished by employing role -based security to restrict access
to data to only the users that require it. Internally, the software is
designed to control access to data stores through an abstraction
layer thus minimizing direct access to the data.
ConnectAnywhere'° provides customizable role -based security
access for all account level access. All system features and
permissions can be managed by the client system administrator.
The advanced Atlas version of MongoDB database as a service
and website is secured through AWS with connections to the
website secured through SSL (Secure Socket Layer)/HTTPS
encryption. Access to the production servers is controlled and only
granted to technical employees who require it.
SE -19
Vendor has and will adhere to security release upgrades and
monitoring practices and critical vendor security patches will
be implemented within 24 hours of vendor's release of the
security patch.
Describe
S
Yes, we will. e.g. our cloud provider will also notify us if there are
any necessary critical security patches required as they are
released.
SE -20
Vendor will conduct intrusion detection tests at least once per
yearorwithagreaterfrequencyasagreedupon (i.e.quarterly)
with results published and vendor actions taken with both
being available for customer review. The County will be
notified of any intrusions immediately upon vendor's
knowledge of such intrusion.
Describe
s
Yes, as indicated under the preceding item SE -17, under Threat &
Vulnerability Management - SkyHawk works with the TELUS
Cybersecurity team and 3rd party consultants to perform
vulnerability scanning and penetration testing. SkyHawk also has
a documented Critical Incident Response process.
Ref #
Criteria
Category
Response
Code
Comment
SE -21
Vendor agrees to notify the County immediately upon
knowledge of any security breach and report any data that was
determined to have been accessed or potentially compromised.
R
S
Yes, any type of a data breach is classified by SkyHawk as a critical
incident and requires an immediate response. The SkyHawk team
will determine the scope of the service interruption, determine
what was the root cause and take corrective action as quickly as
of Critical
sand t Response, they
immediately sent a notification to our customer.
SE -22
Vendor's servers shall be fire -walled from the Internet at large.
R
S
YESpos, pleaseible seeas Itempar
SE-17.our underApplicationincident & Interface
Security:
The first component to security is in the physical architecture and
employing a "best of breed" Amazon Web Services (AWS) cloud
hosting solution with physical and technical security
infrastructure (i.e. firewalls, VPN, intrusion detection, etc.) to
minimize accessibility from the public Internet.
SE -23
Inbound access to the vendor environmentwill becontrolled
using a series of firewalls, switches, and applicator layer
controls. By default, all inbound network access is blocked.
R
S
Yes, thru Amazon Web Services (AWS), please refer to item SE -17
for more details.
SE -24
Inbound access to the application from the Internet must
terminate within the DMZ at a reverse proxy or similar security
filtering appliance. Only specific ports will be opened to the
DMZ servers with all other ports being blocked. Only specific
ports will be opened from the DMZ servers to servers on the
secure IAN with all other ports being blocked. At each network
border traffic will be filtered through both external hardware
devices and an IDS (Intrusion Detection System) sensor.
R
S
Connect Anywhere is a Software as a Service (SaaS) using Amazon
Web Services (AWS). Please refer to the Application & Security
section below.
The advanced Atlas version of MongoDB database as a service
and website is secured through AWS with connections to the
website secured through SSL (Secure Socket Layer)/HTTPS
encryption. Access to the production servers is controlled and
only granted to technical employees who require it. Encryption at
rest is a newly adopted policy and is being applied to all our
new systems on a go forward basis.
SE -25
Inbound access to the application will be protected by strong
multifactor authentication.
R
S
With Single Sign on (SSO), we can meet this requirement.
SE -26
Vendor will allow only traffic originating from authorized
parties over a pre -defined, non-standard port into the
communications environment.
R
S
As we use Amazon Web Services (AWS). Traffic will flow only from
authorized parties.
Ref #
Criteria
Category
Response
Code
Comment
SE -27
All user access and control will be managed through password
security that is under the control of the County. Complete
control is in the hands of authorized County designated
administrative user(s). County shall determine what access a
user is allowed to have and whether any restrictions will be put
in place fora given user.
R
S
The administrator for the County instance will have control over
all of their users.
SE -28
Vendor shall provide the capability for using strong passwords
to access the application by the County.
R
S
Yes, we provide this capability.
SE -29
Wi-Fi must be configurable with defined SSIDs and passwords.
Wi-Fi must also be configurable to not broadcast SSID
R
CF
Yes, this can be configured, but is no longer a requirement in this
RFP as indicated in Appendix 1.
SE -30
Must provide a test environment with the same security as the
production environment.
R
RP
A test environment can be added as an option. Additional fees will
be required, further details would be required from the customer.
SE -31
Limit editing capability to the record creator & security level.
R
S
Yes, these options can be configured by the administrator of the
system.
SE -32
Vendor shall engage an external auditor to conduct regular
security audits (e.g. at the firewall level, the server level, and
the application level), consistent with control objectives and
processes defined in the SSAE 16 auditing processes.
R
S
Yes, we conduct security audits with an external 3rd party.
SE -33
Automatically archive and purge data per the County defined
retention periods. In response, also reference the process.
Must comply with Colorado State Records Retention Schedule
R
NS
We do not automatically archive and purge data on defined
retention periods.
SE -34
Vendor will not have unescorted access to the system,
database, or County information stored in the application.
R
5
No unescorted access is available, as we use Amazon Web
Services (AWS) and use their advanced security protocols.
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Integration Vendors shall populate
explain deficiencies in
Functional Requirements Response References by page and
Category Response Code
Values: S Standard feature
R - Required TP = Thiro Party or add
S - Should Have CF = Configuration
N t Nice to Have PF = Planned functiona:iry
Describe RP a Requires Programming
NS - Not supported
the 'Response Code' column for al! functionality and include comments to explain tnat functionality, proviee additional information about the functionality, or
the functionality Comments mould include detailed explanations sufficient to clearly communicate the effort and methodology needed to fulfill the function.
paragraph to attached documents are acceptable.
Values:
and InCjUded in this proposal
on, not inc} 4eU in this proposal (reference 3rd party sources)
w thin 12 months
Ref U
Criteria
Category
Response
Code
Comment
IN -01
Solution supports sending email via Exchange.
R
NS
With a Software as a Service (SaaS), you do not require this integration
IN -02
Solution integrates with Active Directory/LDAP
R
S
Yes, we can integrate with Active Directory to provide single sign on functionality.
IN -03
Provide electron c Data dictionary with abi ity to
interface to ndustry standard reporting
environments
R
s
ConnectAnywhere uses a REST API to easily integrate into third -party applications. The REST API provides simple read-only access to
the most important data items in the ConnectAnywhere database: assets (both static attributes and current dynamic state) and
messages (data points or transactions). It is an HTTP-based interface implemented using REST (Representational State Transfer)
principles, intended to be used by application developers who wish to transfer asset and message data to third -party systems or data
management tools. By using JSON and HTTP/HTTPS the API can easily be accessed by an application using any of a variety of
languages.
The API is not event/notification-based. SkyHawk will share our API upon award.
IN 04
Provide numerous ,ser definable fields in every table
that will be used by the application and make
available for custom reporting all cata I eids arc
elements.
De,Uitie
NS
No, we do not make this available, this is proprietary. although we do provide a report builder.
1N UN
Ability to integrate information 1•om system via a
standards -based protocol. preferab.y utilizing a
service oriented architecture that is SOAP 2.0
compliant, to be able to provide reliable real-time
integration between software applications
I<
s
ConnectAnywhere uses a REST API that allows easy integration into third -party applications. We can provide our API for basics
functions, if additional features are required, there may be an additional fee applicable..
N a
System shall support integration with the customer's
ESRI GIS system and mapping with ESRI connection
such that maps can either be hosted or linked to (SRI
database. Kidder shall provide a list of customer
integrations with similar GIS systems
1Current
_
functionality is tot available.
IN -0/
Ability to incorporate weather data into a map layer
from weather services system
N
(.1
No, this is not available.
IN OS
Support exporting of records and information for
ESRI/GIS general purposes arc integration of other
databases.
n
s
Via our REST API.
IN 09
OEM integrations built into platform
R
NS
We do not have any OEM integrations within the ConnectAnywhere platform.
IN :C
Snow removal aro spreader integration certifications
R
5
Yes, ConnectAnywhere we are integrators of the following spreader manufacturers.
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Bosch Group �'saWan epoke
Fe ,)RCE hosEhunti
A .e, .- I . ,.
GILETTA
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re
DICKEY -John
RASCO NTHmIDT
Workflow Vendors shall populate
about the functionality,
Functional Requirements Response effort and methodology
Category Response Code Values
Values s = Standard feature
R= Required TP =Thud Parry or add
S = Should Have CF = Configuration
N = Nice to Have PF = Planned Functionality
Descnbe RP = Requires Programming
NS = Not supported
the "Response Code column for all functionality and include comments to explain that functionality, provide additional information
or explain deficiencies in the functionality Comments should include detailed explanations sufficient to clearly communicate the
needed to fulfill the function References by page and paragraph to attached documents are acceptable
and included m this proposal
on not included m this proposal (reference 3rd party sources)
within 12 months
Response
Ref #
Criteria
Category
Code
Comment
WF in
SkyHawk's Technical Support Team works closely with the Protect Management Team and Installation
Technicians to offer deployment and post -sales support to our Customer base Customers can reach
the Support Desk via a toll -free support line 1-844-424-7759 ext 2 or by sending an email to
support@skyhawk co All issues that are emalled to support are automatically logged as a ticket in the
JIRA issue management system Level 1 Support is the initial point of contact provided by SkyHawk
Any issues that can't be resolved by Level 1 are forwarded to the Level 2 Development Manager to
assign the appropriate resource for resolution
Level 1 Support
SkyHawk's experienced frontline Level 1 Support Team product specialists handle the lion's share of
the trouble tickets on a day-to-day basis Level 1 can assist with website and report issues, system
administration, hardware configuration, installation support and hardware
diagnostics/troubleshooting All issues reported to Level 1 are logged in the Jira issue -management
system and triaged based on severity outlined in our Service Level Agreements Support resources will
make every effort to resolve the issue as quickly as possible Issues that can't be resolved by Level 1
Support are escalated to Level 2 Support
Level 2 Support
Level 2 support is comprised of a team of highly skilled software developers and hardware engineers
located in SkyHawk's head office in St John's, NL Level 2 support will evaluate t/ie issue and advise
the SkyHawk Protect Manager/Account Manager of the expected resolve date, who will communicate
back to the Customer's Protect Manager and/or the person who raised the ticket Issues that are
considered low risk may be implemented into the production environment as "Hot Fixes", while fixes
that require more development effort and testing are scheduled for implementation into a regularly
scheduled maintenance release, which typically takes place once per month
Describe the workflow Approval and Escalation
The SkyHawk Support Team is available 8 30 am — 5 00 pm, Monday through Friday for email and
telephone support Emails are not monitored outside of business hours however Telephone support is
functionality ofthe system
Describe
s
available 24/7/365 for Critical Issues classified as Priority 1 or Severity 1
Ref #
Criteria
Category
Response
Code
Comment
WF oz
Ability to edit workflow templates by authorized users
Describe
5
The Admin menu provides tools to the client administrator(s) user who is responsible for the management and
upkeep of the ConnectAnywhere system Through the Admin menu the administrator can manage and
organize virtually all the data coming into the system, such a as user accounts, add groups, traits, hardware,
create reports, the asset record, set up contacts to receive system alerts and define Account Templates which
specifies the user permissions to the system modules
WF 03
Ability for tasks to be assigned and managed sequentially
or in parallel
Describe
s
Multiple alerts configurations can be created for the Fleet, once it has been triggered, will dispatch an
email or SMS message automatically to the designee (e g fleet manager) to be aware of what is going
on with one or more of the assets or drivers
WF oa
Provides diagnostic runtime with flexible workflow
adaptation
Describe
s
Troubleshooting and Configuration Changes
The SkyHawk Support Desk will assist the Customer with troubleshooting malfunctioning hardware
devices If the device can't be fixed through Over the Air (OTA) configuration changes, manual
reprogramming or additional diagnostic measures, the SkyHawk Support Desk will recommend either
returning the device to SkyHawk for repair or dispatch a field technician fora service call
The Customer shall contact SkyHawk Support Desk when making the following configuration changes
Baseline odometer or engine hour value
ECM type
Change to vehicle voltage of ATrack device
Change to installation method of ATrack device (3 -wire, hardware ignition only, or ECM power)
Installation, Removal or Repair of Hardware
The Customer shall contact the SkyHawk Project Manager or SkyHawk Support Desk to schedule a
service call if a unit is to be removed, installed, or needs repair SkyHawk will dispatch a trained,
qualified service technician to the Customer site SkyHawk technicians are equipped with a small stock
of commonly used spare parts so they may complete a repair during the same service call as the initial
troubleshooting Equipping our Service Technician with spare parts results in both time and cost
savings for the Customer
Re -Order of Hardware
The Customer shall contact their SkyHawk Account Manager to place an order for hardware A quote
will be provided for the Customer's review and approval A P 0 is required from the Customer to
authorize the purchase
Winter Hardware Validation Testing
WF 05
ESRI based viewer/map services configurable to custom
workflow requirements
Describe
NS
No
Ref #
Criteria
Category
Response
Code
Comment '
WF 06
Capability to send a mail notices automatically as a work-
flow process
R
S
ConnectAnywhere has several SMS/Email alerts available in the system Alerts and alarms that are
configurable and can be delivered directly to users via email orSMS messaging An unlimited number
of user accounts (usernames and passwords) with complete administrator -level access and system
control, multiple user access levels (e g Viewer, Manager, Admin, etc ) controlled by the
administrator Create email and text contact lists per asset for real -tone notifications
Posted Speeding Alert An asset a driving above the posted speed Customizable Inputs include speed
above the posted speed and time speeding I e send an alert if the vehicle is moving 30 km/h above
the posted speed for 30 seconds
An alert can be set up fora vehicle or specific group of vehicles, entering and/or exiting a geofence or
specific group of geofences
Alerts can be set up for harsh barking and harsh accelerators
Alerts can be provided for when a modem has lost connection from the vehicle (low voltage) or when
the modem has stopped communicating to the system (Watchdog)
An email/SMS can be sent for when a DTC has occurred Included in the message will be the specific
DTC that the vehicle a experiencing
WF 07
Ability to customize work flow appropriate to each request
Describe
s
Yes, for example, the ConnectAnywhere system stores and reports all the data collected by the GPS
device, users have the option to select the columns of data they wish to view and create their own
report Should the client require a report that is not created by the system, a Statement of Work
would be conducted to understand the report and its requirements
WF 08
Supports archival and purge procedures
Describe
S
The AWS application servers operate as a cluster of multi -purpose nodes, able to function as both a
web server and gateway server Similarly, the MongoDB database also operates as a multi -
node redundant cluster with continual backups
In the event of a failure of any node of the system, the other cluster nodes are fully capable of
seamlessly handling the load with minimalimpacttotheuser Throughtheuseofloadbalancers,
the system will automatically detect the loss of a server and route traffic to the other nodes
MongoDB Atlas manages to keep all database nodes in sync, and will automatically ensure that a
node will be promoted to the primary/master of the replica set For all clusters, replacement nodes
can be brought online without impacting the end -user Should the servers be ofine, modems
revert to "store and forward mode" to mitigate the risk of data loss
Ref N
Criteria
Category
Response
Code
Comment
W F 09
Allows pre scheduling of data archiving and purge
routines
Describe
s
It is SkyHawk's policy to keep data for the life of the contract In future, if the volume of data dictates,
it may be desirable to "shard" the data to maintain an acceptable level of performance when reporting
on relatively recent data Older data would still be accessible, just at a reduced performance level
Moving data to an offline archive is not a current practice and would only ever be considered in
consultation with the client
wF 10
Provides date/time stamped audittrail of all actions
a
s
The SkyHawk solution provides a full audit log of all login activities as well as all changes and
modifications on a per user basis
WF 11
Allows Weld County staff to view audit logs for all
changes, deletions, and additions
a
s
The SkyHawk solution provides a full audit log of all login activities including all activities done by
administrators or those done by SkyHawk technical staff Audit logs include all changes and modifications on a
per user basis
Template Vendor Response 08-25-2020
Vendor Response
Vendors shall populate the entire table for the
implementation costs for their solution. These prices
are to remain valid for six months past the
Submission Deadline for RFP Responses specified in
Section 3.
Costs
Comments I
Year 1
/ Initial
Cost
Annual
Maintenance
Cost
Hardware
$
31,177.73
$
-
Software
Licensing
Monthly
$1487.86
recurring
fee -
e
$
17,854.32
$
17,854.32
Third
Party Software
(Middleware)
We do
not
use middle
ware
$
$
Installation
As
installation
per
the
RFP,
quoted.
no
$
-
$
-
Integration
N/A
$
-
$
Legacy
Data
Loading
Service not
offered.
$
-
$
Maintenance/Subscription
Included
licensing
in Software
$
$
After-hours
support
costs
information.
Critical
Hours
additional
document
Response
Emergency
charge.
for
at
further
After
no
See
SLA
$
$
Documentation & Training
Documentation
training included
management
fee.
and
in
initial
project
$
-
Project
Management
$
5,000.00
$
-
Consulting
Services
i
N/A
$
-
$
-
Miscellaneous
N/A
$
-
$
-
Applicable
Discounts
(State as a
Discount already
pricing.
negative
number)
embedded
in
$
-
$
$
54,032.05
$
17,854.32
Total:
Hardware:
Software Licensing:
Third -Party Software (Middleware):
Installation:
Integration:
Legacy Data Loading:
Maintenance:
After-hours Support Costs:
Documentation & Training:
Project Management:
Consulting Services:
Miscellaneous:
Applicable Discounts:
List, describe, and record the cost of each piece of hardware that is required to optimally run the software.
List, describe, and record the licensing, implementation, maintenance, support, and training fees associated with
your proposed software. Indicate if there are any additional licenses required for a test environment.
List, describe, and record the cost of each piece of software (including operating systems) that is required to
optimally run the software.
Describe any labor, equipment, supplies, or other costs associated with installing your proposed software.
Describe any labor, equipment, supplies, or other costs associated with integrating the proposed solution into our
current architecture and back -end systems.
Describe any labor, equipment, or other costs associated with importing legacy data from current systems into the
new system.
Describe and cost out any other ongoing costs associated with the operation and maintenance of the proposed
solution.
List all fees associated with after-hours support, such as providing support for software upgrades or weekend on -
call technical support.
List all fees associated with user or technical documentation and training.
List and describe any project management fees associated with the proposed solution.
Describe and detail out any costs for consulting services that may need to be provided based on the work outlined.
List and describe any other costs associated with the proposed software solution.
List amounts or percentages of discounts that may apply to this proposal, based on volume, governmental
considerations, etc.
Contract Form
Entity Information
Entity Name* Entity ID*
TELUS COMMUNICATIONS (US) INC @00048984
Contract Name*
TELUS COMMUNICATIONS AVL AGREEMENT
Contract Status
CTB REVIEW
❑ New Entity?
Contract ID
8667
Contract Lead
NWONDER
Contract Lead Email
nwonder@weld.gov
Parent Contract ID
Requires Board Approval
YES
Department Project #
WELD -1279
Contract Description*
FIRST YEAR AGREEMENT FOR AUTOMATED VEHICLE LOCATING (AVL) SYSTEM WITH TELEMATICS FUNCTIONALITY
FOR WINTER OPERATIONS. INCLUDES HARDWARE, SOFTWARE, PM, AND TRAINING FOR IMPLEMENTATION ON 93
VEHICLES.
Contract Description 2
VEHICLES INCLUDE SNOWPLOWS, TRACTOR TRAILERS AND LIGHT DUTY VEHICLES. INITIAL SETUP COSTS AND 1ST
YEAR ARE $28,605.34, ESTIMATED SHIPPING $800. YEARLY SUBSCRIPTION FOR 93 VEHICLES $1,407.00
Contract Type* Department Requested BOCC Agenda Due Date
AGREEMENT INFORMATION Date* 08/24/2024
TECHNOLOGY-GIS 08/28/2024
Amount*
$29,405.34 Department Email Will a work session with BOCC be required?*
CM- NO
Renewable* InformationTechnologyGI
YES S@weldgov.com Does Contract require Purchasing Dept. to be
included?
Automatic Renewal Department Head Email NO
NO CM -
Grant InformationTechnologyGI
S-
DeptHead@weldgov.com
IGA
County Attorney
GENERAL COUNTY
ATTORNEY EMAIL
County Attorney Email
CM-
COUNTYATTORNEY@WEL
D.GOV
If this is a renewal enter previous Contract ID
If this is part of a MSA enter MSA Contract ID
Note: the Previous Contract Number and Master Services Agreement Number should be left blank if those contracts
are not in OnBase
Contract Dates
Effective Date
08/28/2024
Termination Notice Period
Contact Information
Review Date*
05/01/2025
Renewal Date*
08/28/2025
Committed Delivery Date Expiration Date
Contact Info
Contact Name Contact Type Contact Email Contact Phone 1 Contact Phone 2
GREGG ABDELLA PRIMARY GREGG.ABDELLAI @TELUS.COM 41 3.205.7533
Purchasing
Purchasing Approver Purchasing Approved Date
CONSENT 08/23/2024
Approval Process
Department Head Finance Approver Legal Counsel
RYAN ROSE CONSENT CONSENT
DH Approved Date Finance Approved Date Legal Counsel Approved Date
08/23/2024 08/23/2024 08/23/2024
Final Approval
BOCC Approved
BOCC Signed Date
BOCC Agenda Date
08/28/2024
Tyler Ref #
AG 082824
Originator
NWONDER
3A
MEMORANDUM
TO: Esther Gesick, Clerk to the Board February 28, 2024
FROM: Ryan Rose, Chief Information Officer
SUBJECT: B2300070, Automated Vehicle Location (AVL) / Telematic
System
BOCC Approval Date: March 13, 2024
Proposals were received and opened on May 24, 2023 for the Automated Vehicle
Location (AVL) / Telematic System (Weld -1279) project. Eleven (11) proposals were
received ranging from $21,600.00 to $61,980.00. Attached is the bid tabulation for
your information.
This AVL/Telematic system will provide Public Works a winter operations solution, as
well as preventative maintenance data to Fleet Services.
Fleet, Public Works and Information Technology staff reviewed all proposals and
shortlisted three vendors with the highest scores through the RFP scoring process. A
three-month pilot was completed to fully evaluate hardware and system functionality.
Telus Communications (U.S) Inc. out of Las Vegas, NV scored the highest and best
meets the business needs compared to the other solutions proposed. Their cost of
$54,032.05 will be for the initial cost of hardware, software licenses, first year of
support, and required professional services.
With the above information, I recommend the BOCC award the Automated Vehicle
Location (AVL) / Telematic System to Telus Communications (U.S) Inc. for a total
amount of $54,032.05.
2021— 0494
I Tbp13
Houstan Aragon
From:
Sent:
To:
Cc:
Subject:
Hi Toby,
Nancy Wonder
Friday, March 8, 2024 7:55 AM
Toby Taylor; CTB
Ryan Rose; Curtis Hall; David Springer; Fransisco Amparan; Skyler Whitmore; Houstan
Aragon; Carolyn Geisert; Rose Everett
RE: BOCC Agenda 3/13/2024 - B2300070 Approval Memo
We scored all proposals on their written RFP responses. There was a team of reviewers that compiled these scores:
Vendor
AAT
AT&T
(Geotab)
CalAmp
Fleet
Analystics
Fleetistics
(Geotab)
Forward
Thinking
Precise
Total
Average
3.21
3.21
2.98
DQ
3.09
3.18
2.94
Top 3 vendors were AAT, Samsara and Telus and they were shortlisted to the next phase for piloting.
Final award was based on hardware and application functionality for both Fleet and Pub Works, and the ability to
provide reporting data for winter operations.
Telus was able to meet these requirements by providing detailed reports of material usage and plow telematics.
Let me know if you need additional information.
Thank you.
Nancy 'Wonder
Lead Project Manager / Business Process Analyst
Weld County Government
Information Technology
PO Box 758 / 1401 N. 17th Avenue
Greeley, CO 80632
Phone: 970-400-2562
nwonder@weld.gov
Confidentiality Notice: This electronic transmission and any attached documents or other writings are intended only for the person or entity to which it is addressed
and may contain information tl-at is privileged, confidential or otherwise protected from disclosure. If you have received this communication in error, please
immediately notify sender by r€turn e-mail and destroy the communication. Any disclosure, copying, distribution or the taking of any action concerning the contents
of this communication or any a-tachments by anyone other than the named recipient is strictly prohibited.
From: Toby Taylor <ttailor@weld.gov>
Sent: Friday, March 8, 2024 6:43 AM
To: Nancy Wonder <nwonder@weld.gov>; CTB <CTB@co.weld.co.us>
Cc: Ryan Rose <rrose@weld.gov>; Curtis Hall <chall@weld.gov>; David Springer <dspringer@weld.gov>; Fransisco
Amparan <famparan@weld.gov>; Skyler Whitmore <swhitmore@weld.gov>; Houstan Aragon <haragon@weld.gov>;
Carolyn Geisert <cgeisErt@weld.gov>; Rose Everett <reverett@weld.gov>
Subject: RE: BOCC Agenda 3/13/2024 - B2300070 Approval Memo
Nancy,
Would you happen to elso have a snip of the final rankings of the RFP process so it could be shown how each vendor
ranked on initial, who the shortlisted three were, and final rankings of the determination?
If you have questions on what I'm seeking, please give me a call.
Toby Taylor
Procurement Manager
Weld County Finance
1301 North 17th Avenue
P.O. Box 758
Greeley, CO 80632
P: 970.400.4454
ttaylor@weldgov.com
From: Nancy Wonder anwonder@weld.gov>
Sent: Thursday, March 7, 2024 2:27 PM
To: CTB <CTB@co.weld.co.us>
Cc: Ryan Rose <rrose@weld.gov>; Curtis Hall <chall@weld.gov>; David Springer <dspringer@weld.gov>; Fransisco
Amparan <famoaran@weld.gov>; Skyler Whitmore <swhitmore@weld.gov>; Toby Taylor <ttaylor@weld.gov>; Houstan
Aragon <haragon@weld.gov>; Carolyn Geisert <cgeisert@weld.gov>; Rose Everett <reverett@weld.gov>
Subject: BOCC Agenda 3/13/2024 - B2300070 Approval Memo
Hello,
Attached is the Approval Memo for Bid B2300070 — Automated Vehicle Location (AVL) / Telematic System for
Wednesday's meeting.
Thank you.
Nancy 1Nonct r
Lead Project Manager / Business Process Analyst
Weld County Government
Information Technology
PO Box 758 / 1401 N. 17th Avenue
Greeley, CO 80632
2
WELD COUNTY Dept. of Information Technology
PO Box 758 / 1401 North 17th Avenue, Greeley CO 80632
E-mail: nwonder(atweldgov.com
Phone: (970) 400-2562
Fax: (970) 304-6572
DATE OF BID: May 24, 2023
REQUEST FOR: Automated Vehicle Location (AVL) / Telematic System
DEPARTMENT: INFORMATION TECHNOLOGY
BID NO: #B2300070
PROJECT NAME: WELD -1279 Telematics/Automatic Vehicle Location Software for
Fleet and Public Works
PRESENT DATE: February 28, 2024
APPROVAL DATE: March 13, 2024
Vendor Name
Total Bid Amount
Annual
5 Year Cost
Address
(First year)
Maintenance
Samsara, Inc.
1 De Haro St.
San Francisco, CA 94107
$21,600.00
$21,600.00
$108,000.00
Fleet Analytics
7630 Stratton Pt
Suwanee, GA 30024
$25,700.00
$12,000.00
$73,700.00
Disqualified. Proposal
did not meet bid
specifications.
Forward Thinking
575 Jericho Turnpike, Suite 300
Jericho, NY 11753
$29,120.00
$9,120.00
$65,600.00
CalAmp Wireless Networks Corp.
15635 Alton Pkwy, #250
Irvine, CA 92618
$29,645.00
$16,740.00
$96,605.00
AT&T Business (Option 2)
7670 S Chester St.
Centennial, CO 80112
$33,440.35
$23,700.00
$128,240.35
Solera Holdings, LLC
1500 Solana Blvd, Bldg #6
Suite #6300
Westlake, TX 76262
$41,440.00
$27,540.00
$151,600.00
Precise MRM LLC
1311 E Franklin Rd, Suite 101/102
Meridian, ID 863642
$47,600.00
$27,600.00
$158,000.00
Telus Communications (U.S) Inc.
2251 South Decatur Boulevard
Las Vegas, NV
$54,032.05
$17,854.32
$125,449.33
Z/2
2024-0494
I r ab13
Iler Group, Inc. D.B.A. Fleetistics
15310 Amberly Dr, Suite 250
Tampa, FL 33647
$57,754.75
$35,760.00
$200,794.75
AT&T Business (Option 1)
7670 S Chester St.
Centennial, CO 80112
$61,052.35
$40,800.00
$224,252.35
Air Automotive Tracking Inc.
1820 Avenue M, Suite #1092
Brooklyn, NY 11230
$61,980.00
$25,320.00
$163,260.00
** Bids are being reviewed at this time by dept."
Hello