HomeMy WebLinkAbout980222.tiff F E L S BUR G
WELD COU'",TY
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January 16, 1998TO fl
Ms. Connie Harbert, Chair
Board of County Commissioners
Weld County
915 10th Street
Greeley, CO 80632
Dear Ms. Harbert:
I recently experienced a pleasant situation with a County employee, and I wanted to bring
it to your attention. Last week our firm had prepared a proposal to the County to provide
consulting services. To ensure prompt delivery, we forwarded the proposal to the
Purchasing Department via Federal Express. As a matter of practice, I called to verify its
arrival. With the courteous assistance of Ms. Rose Everett in the Purchasing Department,
who searched the office for our proposal, I learned that it had not been delivered. After a
phone conversation with Federal Express in which I learned that, due to some problems,
the proposal would not be delivered within the County's deadline, I again spoke to Ms.
Everett to explain the situation. She was very helpful and understanding and suggested
that, if we faxed a copy of the proposal, she would retrieve it in time for the proposal
opening, which she did.
Firms like ours spend considerable time and effort in preparing such proposals, so you can
understand our consternation when something that we can't control goes awry. We greatly
appreciate Ms. Everett's assistance in this matter and, more importantly, I appreciated her
willingness to help and her pleasant and courteous attitude. To a complete stranger, she
represented Weld County very well and she should be commended. I hope you can find a
minute to compliment her and to again thank her for me.
Sincerely.
�EL�OLT & ULLEVIG
Robert W. Felsburg, P.E., C. .E.
Principal
cc: D. Scheltinga
Specializing in Transportation
and Civil Engineering
5299 DTC Boulevard • Suite 400
Englewood, Colorado 80111
(303) 721-1440 Fax i303,12-0832
980222
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