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HomeMy WebLinkAbout980028.tiff RESOLUTION RE: APPROVE WELD COUNTY CHILD PROTECTION CITIZEN REVIEW PANEL PROCEDURES AND CONFLICT RESOLUTION PROCESS CONCERNING THE CONDUCT OF DEPARTMENT PERSONNEL IN PERFORMING THEIR DUTIES PURSUANT TO ARTICLE 3 OF THE COLORADO CHILDREN'S CODE AND AUTHORIZE CHAIR TO SIGN WHEREAS, the Board of County Commissioners of Weld County, Colorado, pursuant to Colorado statute and the Weld County Home Rule Charter, is vested with the authority of administering the affairs of Weld County, Colorado, and WHEREAS, the Board has been presented with the Child Protection Citizen Review Panel Procedures and Conflict Resolution Process Concerning the Conduct of Department Personnel in Performing Their Duties Pursuant to Article 3 of the Colorado Children's Code for the County of Weld, State of Colorado, by and through the Board of County Commissioners of Weld County, on behalf of the Department of Social Services with terms and conditions being as stated in said Child Protection Citizen Review Panel Procedures and Conflict Resolution Process, and WHEREAS, after review, the Board deems it advisable to approve said Child Protection Citizen Review Panel Procedures and Conflict Resolution Process, a copy of which is attached hereto and incorporated herein by reference. NOW, THEREFORE, BE IT RESOLVED by the Board of County Commissioners of Weld County, Colorado, that the Child Protection Citizen Review Panel Procedures and Conflict Resolution Process Concerning the Conduct of Department Personnel in Performing Their Duties Pursuant to Article 3 of the Colorado Children's Code for the County of Weld, State of Colorado, by and through the Board of County Commissioners of Weld County, on behalf of the Department of Social Services be, and hereby is, approved. BE IT FURTHER RESOLVED by the Board that the Chair be, and hereby is, authorized to sign said Child Protection Citizen Review Panel Procedures and Conflict Resolution Process. 980028 SS0024 02 &cc )0c} CHILD PROTECTION CITIZEN REVIEW PANEL PROCEDURES AND CONFLICT RESOLUTION PROCESS PAGE 2 The above and foregoing Resolution was, on motion duly made and seconded, adopted by the following vote on the 5th day of January, A.D., 1998, nunc pro tunc January 1, 1998. BOARD OF COUNTY COMMISSIONERS WELD COUNTY, COLORADO ATTEST: ►l i. I,, C `,o-7 i ... Constance L. Harbert, Chair Weld Count' ; c`. H. / u .� t. 4I ► fin•. W. bster, Pro-T BY: ��CfZh_!�' •sr Deputy Cle '(S � W -5e" eorge E. Baxter APP AS TO F M: Dale K. Hall unty Attorne EXCUSED Barbara J. Kirkmeyer 980028 SS0024 WELD COUNTY CHILD PROTECTION CITIZEN REVIEW PANEL PROCEDURES AND CONFLICT RESOLUTION PROCESS CONCERNING THE CONDUCT OF DEPARTMENT PERSONNEL IN PERFORMING THEIR DUTIES PURSUANT TO ARTICLE 3 OF THE COLORADO CHILDREN'S CODE ENABLING AUTHORITY Enabling authority for the Citizen Review Panel and Conflict Resolution Process is found in Article 3, Part 2, Section 19 of Title 19 of the Colorado Revised Statutes, C.R.S. § 19-3- 211 ("Colorado Children's Code"). Further authority is found at 12 C.C.R. 2509-5, § 7.400.7. II. PURPOSE The information contained in this document is intended to fulfill three purposes: 1) to inform grieving parties of their rights and obligations in the Conflict Resolution Process; 2) to act as written procedures for the implementation of the Citizen Review Panel and Conflict Resolution Process; and 3) to comply with the requirements of the legal authority and requirements cited above. III. DEFINITIONS The following definitions shall be applicable in the operation of the Citizen Review Panel: A. Administrative Liaison: means an employee of the Department who has been appointed by the Director for the purpose of assisting the Citizen Review Panel in coordinating and completing its duties pursuant to these Procedures and Conflict Resolution Process. B. Board: means the Board of County Commissioners of Weld County. C. Citizen Review Panel: means an advisory body appointed by the Board to hear and make recommendations concerning grievances filed concerning the conduct of Department employees in performing their duties under Article 3 of the Colorado Children's Code. D. Conduct of an employee of the Department: means behaviors or actions that are contrary to state or federal law or regulation, or are dangerous, malicious, or negligent to/toward the well-being of the Complainant or child(ren)who are involved in a dependancy or neglect case. The term does not include conduct a prudent, reasonable professional would utilize in similar circumstances of an investigation or case management. Page 1 of 9 Pages 980028 E. Complainant: means any person who was the subject of an investigation of a report of child abuse or neglect or any parent, guardian, or legal custodian of a child who is the subject of a report of child abuse or neglect and brings a grievance against the Department in accordance with C.R.S. § 19-3-211. F. Director: means the Director of the Weld County Department of Social Services. G. Department: means the Weld County Department of Social Services. H. Grievance: means a complaint filed concerning the conduct of Department employees in performing their duties under Article 3 of the Colorado Children's Code. The term does not include complaints regarding actions by the courts, attorneys, law enforcement officials, employees of the State of Colorado, foster parents or other providers of services to children, or other family members. . I. Recommendation: means a proposed course of action that may be implemented by the Director to resolve a grievance. These proposed actions may include recommendations for case reassignment, personnel training, and disciplinary action against the Subject Employee. If any disciplinary action is initiated against the Subject Employee as a result of the Panels' recommendations, he or she is entitled to all applicable safeguards, including procedural rights of appeal, afforded under the Weld County Personnel Policies Handbook. J. Subject Employee: means an employee of the Department whose conduct is the subject of a Grievance. IV. MEMBERSHIP, APPOINTMENT,AND TERMS A. Membership and Appointment: The Citizen Review Panel shall consist of five (5) regular members and two (2) alternate members appointed by the Board without influence from the Department or the State Department of Human Services ("the State Department"). B. Membership Qualifications: All members of the Citizen Review Panel shall be residents of Weld County. The Panel members shall be representative of the community, have demonstrable personal or professional knowledge and experience with children,and shall not be employees or agents of the Department or of the State Department. At least one of the members must be a parent of a minor child at the time of his or her appointment. C. Term of Membership: All appointments shall be for a one (1)year term. Members may apply for reappointment on an annual basis, but in no event may serve for more than two consecutive terms. Page 2 of 9 Pages D. Attendance: In the event that a regular member is unable to attend a meeting or meetings of the Citizen Review Panel, one of the alternate members shall act in the absent member's place. E. Vacancy: In the event that a member dies or resigns prior to the expiration of that member's term, the Board shall appoint a new member to fill the vacancy. F. Removal: Any member,whether regular or replacement,may be removed at the sole discretion of the Board for nonperformance of duty or misconduct. V. OFFICERS AND MEETINGS A. Chair and Vice Chair: A Chair and Vice Chair shall be elected annually by a majority of the membership for the Citizen Review Panel. The Chair shall be responsible for conducting all meetings. The Vice Chair shall substitute for the Chair in the absence of the Chair. B. Role of Administrative Liaison: The Administrative Liaison shall attend all meetings of the Citizen Review Panel and provide needed assistance, including, but not limited to,providing notice of meetings,arranging for meeting space,making materials available to members, and maintaining records of the proceedings. The Administrative Liaison shall also act as secretary to the Panel. C. Time and Place of Meetings: The Citizen Review Panel shall determine a time and place for meetings. Meetings shall be called as needed by the Chair. D. Quorum and Vote: Three (3) members shall constitute a quorum of the Citizen Review Panel. All official actions of the Panel shall be taken by vote, with a majority of those members present needed to approve a vote. VI. CONFLICTS OF INTEREST No member shall participate in or vote with respect to any matter, if the member has a financial,personal, or official interest in, or conflict with the matter, of such nature that it prevents or may prevent that member from acting on the matter in an impartial manner. Any member having such an interest or conflict shall reveal such fact,to the extent possible,prior to any Citizen Review Panel meeting or action on the matter, and shall refrain from sitting and participating with the Panel in its consideration of and decision on such matter. Moreover, no such member shall testify before the Panel on any such matter, in order to avoid any appearance of undue influence on the other Panel members. Page 3 of 9 Pages VII. THE GRIEVANCE PROCESS A. Filing the Grievance: 1. Written Grievance: The Grievance must be submitted to the Department in writing no later than thirty (30) calendar days of the alleged incident of employee conduct which is complained of, and must state the following: a. The Complainant's full name and mailing address; b. A short, specific statement of the Complainant's Grievance; c. The applicable case name and number (if known); and d. The resolution desired by the Complainant. When a Grievance is received, the Department shall attempt to resolve it informally. If the grievance is not resolved to the Complainant's satisfaction, it shall be transmitted within ten (10) working days to the Director for resolution. Grievances may only concern the conduct of the Subject Employee in performing his or her duties under Article 3 of the Colorado Children's Code and must fit within the definition of"Grievance" set forth above. 2. Director Action: The Director shall act upon the Grievance within twenty (20) calendar days after he or she receives it. He or she shall issue a written decision. If the Grievance is resolved to the Complainant's satisfaction, then the Grievance is considered closed. If the Grievance is not resolved to the Complainant's satisfaction within said twenty (20) calendar days, then the Director shall refer the Grievance to the Citizen Review Panel for consideration. 3. Transmittal to Citizen Review Panel: The Grievance shall then be transmitted within five (5) working days to the Citizen Review Panel, together with the Director's proposed resolution. 4. Citizen Review Panel to Convene Hearing: Within thirty(30)calendar days after receipt of the Grievance from the Director, the Citizen Review Panel shall convene a hearing and send its written Recommendation regarding the Grievance, together with the basis for its Recommendation, to the Director, the Complainant, and Subject Employee. Page 4 of 9 Pages B. Citizen Review Panel Hearing Procedures: Hearings of the Citizen Review panel shall be conducted in an informal and efficient manner, while observing principles of fundamental fairness with respect to all interested parties. The following guidelines shall apply: 1. Who May Address Citizen Review Panel: Only the Complainant and the Subject Employee, or one non-legal representative of each, may directly address the Citizen Review Panel. 2. Presentations: The Complainant shall be allowed one half('/2)hour in which to present his or her Grievance, including any pertinent documentation. The Subject Employee shall then be allowed one half ('/z) hour in which to respond to the Grievance, including any pertinent documentation. The members of the Citizen Review Panel may ask questions at any time during the presentations. At the conclusion of the presentations, members of the Panel may ask either the Complainant or the Subject Employee to respond to further questions or to provide further documentation. The Panel may not receive any documentation unless the documentation is directly related to a Grievance properly referred. 3. Testimony: At the request of the Complainant or the subject employee, the Panel may, as part of its review, take informal testimony submitted voluntarily and without oath or fee by experts or other individuals, including Department personnel. Such testimony is not subject to cross-examination or objection by the parties to the grievance, but Panel members may ask any pertinent questions of witnesses who appear. The Panel may also request and receive information from any other county or city and county that may be pertinent to the grievance. The Panel may not receive any testimony unless the testimony is directly related to a Grievance properly referred. 4. Attendance: No persons other than members of the Citizen Review Panel, the Complainant, his or her non-legal representative, the Subject Employee, his or her non-legal representative, and the Administrative Liaison may attend the hearing. All other persons who are asked to testify may be present only while giving testimony. No legal representatives of either the Complainant or the Subject Employee may attend the hearing. 5. Deliberation: At the conclusion of the presentations by the Complainant and the Subject Employee, the Citizen Review Panel shall discuss alternative methods of resolving the Grievance and vote concerning the Panel's Recommendation. This deliberation shall proceed with only the members of the Panel and the Administrative Liaison present. If desired by the Panel,the Panel may consult with the Weld County Attorney, or his or her designees, Page 5 of 9 Pages for legal advice concerning the Grievance or the Panel's Recommendation. 6. Record of Proceedings: The Citizen Review Panel shall keep a record of all of its proceedings. All hearings shall be tape recorded. 7. Citizen Review Panel Recommendations: Within thirty (30) days after its receipt of the Grievance, the Citizen Review Panel shall submit a written Recommendation concerning the Grievance, along with the basis of its Recommendation, to the Director, the Complainant, and the Subject Employee. If the Director, the Complainant, or the Subject Employee has questions concerning the Panel's written Recommendation, he or she may submit them to the Panel in written form, within five (5) working days of receiving the Recommendation, with a copy to the other parties. The Panel shall then respond, in writing,to such inquiry within two (2) calendar weeks to both the Director, the Complainant, and the Subject Employee. C. Finality of Review: 1. Further Inquiry: Once the Citizen Review Panel has made a Recommendation concerning a Grievance, or the time for making such a Recommendation has expired, the Panel may not inquire further into the Grievance. 2. Additional Grievance: Once the Citizen Review Panel has reviewed a Grievance, it shall not review any additional Grievance filed by the same Complainant concerning the same facts at a later date. 3. No Inquiry: The Citizen Review Panel may not inquire into actions of a Department employee if no Grievance concerning that employee has been filed and such Grievance has not been properly referred to the Panel for review. Furthermore, the Panel may not inquire into the conduct of courts, attorneys, law enforcement officials, employees of the State Department, foster parents or other providers of services to children, or other family members. D. Post Review Procedures: 1. County Director Review: Within thirty (30) calendar days of receipt of the final Recommendation of the Citizen Review Panel,the Director shall review the Recommendation and indicate whether or not he or she is in agreement. If a request for clarification has been made to the Panel, the thirty (30) days does not begin to run until receipt of the written response from the Panel. If the Director is in agreement with the Recommendations, the Director shall Page 6 of 9 Pages issue a written final decision as to the recommended course of action, which shall be provided to the Complainant and to the Subject Employee. If the Complainant is in agreement with the Director's final written decision, the Grievance is considered closed. 2. Referral to the Board: If either the Complainant or the Director disagrees with the Recommendation of the Citizen Review Panel, the Grievance shall be referred to the Board for review. Such referral must be made by the Director within thirty (30) calendar days of receiving of the final Recommendation of the Panel, and by the Complainant within five (5) working days of receiving the Director's final decision. All referrals to the Board must be in writing. 3. Board Recommendation: Within thirty (30) calendar days of receiving the Grievance,the Board shall submit its written Recommendation, and basis for such Recommendation, to the Director, the Complainant, and the Subject Employee. 4. Director's Final Written Decision: The Director shall then issue a final written decision that shall include the Director's plan for implementation of the Recommendation. This final decision of the Director shall be provided to the Complainant and the Subject Employee. Such decision is final and may not be appealed by the Complainant. If by the Director's decision disciplinary action is initiated against the subject employee, he or she is entitled to all applicable safeguards, including procedural rights of appeal afforded under the Weld County Personnel Policies Handbook. 5. Director's Final Report to Citizen Review Panel: The Director shall prepare and send a written report, which details the disposition of the Grievance,to the Citizen Review Panel within thirty(30) calendar days after he or she issues the final written decision. The Complainant and the Subject Employee shall both be provided a copy of the Director's written report to the Panel. VIII. SCOPE OF RECOMMENDATIONS A. Recommendations within scope of authority: Recommendations made by the Citizen Review Panel and/or the Board shall be limited to actions which will resolve the Grievance and that may be implemented by the Director. The recommendations may include recommendations for case reassignment, personnel training, and disciplinary action against the Subject Employee. If any disciplinary action is initiated against the subject employee as a result of the Panels' recommendations, he or she is entitled to all applicable safeguards, including procedural rights of appeal Page 7 of 9 Pages afforded under the Weld County Personnel Policies Handbook. B. Recommendations beyond scope of authority: Recommendations that are beyond the authority of the Panel and cannot be made include, but are not limited to, the following: 1. Recommendations as to whether abuse or neglect should or should not be substantiated. 2. Recommendations as to whether or not an incident of abuse or neglect should result in a listing on the Central Registry. 3. Recommendations as to whether or not dependency or neglect or criminal charges should be filed. 4. Recommendations as to what orders should be entered in any legal action, including,but not limited to, orders concerning child custody, placement, or visitation. 5. Recommendations as to an appropriate treatment plan for a child or family. 6. Recommendations regarding the removal of a child from his/her parent, guardian, or custodian. IX. ACCESS TO RECORDS AND CONFIDENTIALITY A. Meetings Closed to the Public: Because the work of the Citizen Review Panel deals with information concerning child abuse and neglect investigations and personnel matters, which by statute are confidential [See, C.R.S. §§ 19-1-120 and 24-6-402 (4)(c)], meetings of the Panel shall be closed to the public. B. Access to Records and Reports: Pursuant to C.R.S. § 19-3-211 (1)(f), the Citizen Review Panel shall have access to those reports of child abuse or neglect and that information from the complete case file which the Board believes is pertinent to the grievance. All identifying information concerning any person who reported child abuse or neglect cannot be provided to the Panel. Additionally,no participant in the conflict resolution process, including the Complainant,may divulge or make public any confidential information contained in a report of child abuse or neglect or in any other case file record to which he or she has been provided access. Each member of the Panel shall be required, as a condition of membership, to sign an affirmation acknowledging the confidential nature of the information concerning abuse and neglect investigations and other information, including personnel information, from the Department files to be shared with the Panel, and pledging not to further Page 8 of 9 Pages disseminate,divulge, or make public any confidential information to which he or she has been provided access as part of his or her duties as a Panel member. C. Statistical Information: Statistical information which does not disclose the names of Complainants or Subject Employees may be released to the public. X. REPORTS A. Annual Report to State Department: On or before June 30 of each year, the Department shall submit to the State Department an annual report which includes the following information: 1. The number of Grievances received by the Director; 2. The number of Grievances referred to the Citizen Review Panel; 3. The number of Grievances referred to the Board; 4. The actual time frames for resolving Grievances at each level; and 5. A brief description of the disposition of the Grievances, including: a. The number resolved without action taken; b. The number resolved by case reassignment; c. The number resolved by requiring additional training; d. The number resolved by imposing disciplinary action against a Department employee; and e. The number resolved in other ways. XI. APPLICABILITY The Citizen Review Panel Procedures and Conflict Resolution Process set forth herein shall apply to complaints concerning the conduct of Department personnel in performing their duties pursuant to Article 3 of the Colorado Children's Code for such conduct occurring after the date of adoption herein by the Board. Adopted 1/5/98 M\W PF ILE SWOLICY W DOPTGRI.BIB Page 9 of 9 Pages WELD COUNTY CHILD PROTECTION CITIZEN REVIEW PANEL PROCEDURES AND CONFLICT RESOLUTION PROCESS CONCERNING THE CONDUCT OF DEPARTMENT PERSONNEL IN PERFORMING THEIR DUTIES PURSUANT TO ARTICLE 3 OF THE COLORADO CHILDREN'S CODE ENABLING AUTHORITY Enabling authority for the Citizen Review Panel and Conflict Resolution Process is found in Article 3, Part 2, Section 19 of Title 19 of the Colorado Revised Statutes, C.R.S. § 19-3- 211 ("Colorado Children's Code"). Further authority is found at 12 C.C.R. 2509-5, § 7.400.7. II. PURPOSE The information contained in this document is intended to fulfill three purposes: 1) to inform grieving parties of their rights and obligations in the Conflict Resolution Process; 2)to act as written procedures for the implementation of the Citizen Review Panel and Conflict Resolution Process; and 3) to comply with the requirements of the legal authority and requirements cited above. III. DEFINITIONS The following definitions shall be applicable in the operation of the Citizen Review Panel: A. Administrative Liaison: means an employee of the Department who has been appointed by the Director for the purpose of assisting the Citizen Review Panel in coordinating and completing its duties pursuant to these Procedures and Conflict Resolution Process. B. Board: means the Weld County Board of Social Services. The Board of County Commissioners of Weld COmaty [the"Governor$Body" as defined in C.R.S. § 19-1- 103'(54)] delegates its role as)he"Governor Body" in CRS. § 19-3-211 and 12 C.C.R. 2509-5, § 7.400.7 'o the Weld County Board of Social Services: C. Citizen Review Panel: means an advisory body appointed by the Wcld County Board of Social Scrvicou to hear and make recommendations concerning grievances filed concerning the conduct of Department employees in performing their duties under Article 3 of the Colorado Children's Code. D. Conduct of an employee of the Department: means behaviors or actions that are contrary to state or federal law or regulation, or are dangerous, malicious, or negligent to/toward the well-being of the Complainant or child(ren)who are involved in a dependancy or neglect case. The term does not include conduct a prudent, Page 1 of 10 Pages reasonable professional would utilize in similar circumstances of an investigation or case management. E. Complainant: means any person who was the subject of an investigation of a report of child abuse or neglect or any parent, guardian, or legal custodian of a child who is the subject of a report of child abuse or neglect and brings a grievance against the Department in accordance with C.R.S. § 19-3-211. F. Director: means the Director of the Weld County Department of Social Services. G. Department: means the Weld County Department of Social Services. H. Grievance: means a complaint filed concerning the conduct of Department employees in performing their duties under Article 3 of the Colorado Children's Code. This includes complaints regarding the behavior or eonduet of the employee, but Thy r idoes not include complaints regarding actions by the courts, attorneys, law enforcement officials, employees of the State of Colorado,foster parents or other providers of services to children, or other family members. It does not include conduct a prudent, reasonable professional would utilize in similar circumstances of an investigation or ease management, nor does it include normal, regular case management or activities involved in working with or protecting the best interests of children, such as removal from or refusal to remove a child from his/her parent, guardian, or custodian. It also dots not include complaints regarding the outcome of an investigation, e.g., whether or not an allegation i., substantiated. I. Recommendation: means a proposed course of action that may be implemented by the Director to resolve a grievance. These proposed actions may include recommendations for case reassignment, personnel training, and disciplinary action against the Subject Employee. If any disciplinary action is initiated against the Subject Employee as a result of the Panels' recommendations, he or she is entitled to all applicable safeguards, including procedural rights of appeal, afforded under the Weld County Personnel Policies Handbook. J. Subject Employee: means an employee of the Department whose conduct is the subject of a Grievance. IV. MEMBERSHIP, APPOINTMENT, AND TERMS A. Membership and Appointment: The Citizen Review Panel shall consist of five (5) members,appointed by the Board without influence from the Department or the State Department of Human Services ("the State Department"). B. Membership Qualifications: All members of the Citizen Review Panel shall be Page 2 of 10 Pages residents of Weld County. The Panel members shall be representative of the community, have 4#_ ),ItlaWpersonal or professional knowledge and experience with children, and shall not be employees or agents of the Department or of the State Department. At least one of the members must be a parent of a minor child at the time of his or her appointment. C. Term of Membership: All appointments shall be for a one (1)year term. Members may apply for reappointment on an annual basis, but in no event may serve for more than two consecutive terms. D. Attendance: In the event that a member is unable to attend a meeting or meetings of the Citizen Review Panel, no substitute member shall be appointed to act in the absent member's place. E. Vacancy: In the event that a member dies or resigns prior to the expiration of that member's term, the Board shall appoint a new member to fill the vacancy. F. Removal: Any member,whether regular or replacement,may be removed at the sole discretion of the Board for nonperformance of duty or misconduct. V. OFFICERS AND MEETINGS A. Chair and Vice Chair: A Chair and Vice Chair shall be elected annually by a majority of the membership for the Citizen Review Panel. The Chair shall be responsible for conducting all meetings. The Vice Chair shall substitute for the Chair in the absence of the Chair. B. Role of Administrative Liaison: The Administrative Liaison shall attend all meetings of the Citizen Review Panel and provide needed assistance, including, but not limited to,providing notice of meetings, arranging for meeting space, making materials available to members, and maintaining records of the proceedings. The Administrative Liaison shall also act as secretary to the Panel. C. Time and Place of Meetings: The Citizen Review Panel shall determine a time and place for meetings. Meetings shall be called as needed by the Chair. D. Quorum and Vote: Three (3) members shall constitute a quorum of the Citizen Review Panel. All official actions of the Panel shall be taken by vote, with a majority of those members present needed to approve a vote. VI. CONFLICTS OF INTEREST No member shall participate in or vote with respect to any matter, if the member has Page 3 of 10 Pages a financial, personal, or official interest in, or conflict with, the matter, of such nature that it prevents or may prevent that member from acting on the matter in an impartial manner. Any member having such an interest or conflict shall reveal such fact,to the extent possible, prior to any Citizen Review Panel meeting or action on the matter, and shall refrain from sitting and participating with the Panel in its consideration of and decision on such matter. Moreover, no such member shall testify before the Panel on any such matter, in order to avoid any appearance of undue influence on the other Panel members. VII. THE GRIEVANCE PROCESS A. Pre-Grievance Procedures: Prior to a complaint about the conduct of a Department employee being filed with the Department, the following steps must be completed. • of the alleged iin;iele.at of e.nplvyt,e ce..du t which is ce...plai...,d of, tl.,, complaining party must address the complaint to the Subject Employee, cithcr orally or in writing. 2. Address Complaint to Immediate Supers isor: If this e,,.nYlai.,i.s pa).ky must, within five (5) working days of receiving such response, address the complaint to the Subject Employee's immediate supervisor, either orally or in writing. dissatisfied with the immediate supervisor's response,the complaining party must then, within five (5) working days of receiving such response, address the complaint to the supervisor in charge of that part of the Department where the Subject Employee is employed, eitln,r orally or in writing: $4. Filing the Formal Grievance: 1. Written Grievance: The Grievance must be submitted tdiffie Dttment in t" $un4 later than fifteen{15) working gait.Offt,ItiOaed inifiirnt of en*OitCapOuet Which is epmplained of, mitts. legibly on the Lunt provided by the Department to the Department and must state the following: a. The Complainant's full name and mailing address; b. A short, specific statement of the Complainant's Grievance; c. The applicable case name and number (ifhnown); and Page 4 of 10 Pages d. The aetiert restlittion desired by the Complainant. No attachments will be accepted. When a Grievance is received, the PC--;" I tltmpt to xesolve ;1 'orrrcaljy If the,, nearest e*is� ;ot re$ „,u .: ' :, "pl0tlrant's sattsfa oni it shall be transmitted within ten (10) working days to the Director for resolution. Grievances may only concern the conduct of the Subject Employee in performing his or her duties under Article 3 of the Colorado Children's Code and must fit within the definition of"Grievance" set forth above. 2. Director Action: The Director shall act upon the Grievance within twenty (20) days lie or"she,rrcpgwes lt. He or she shall issue a written decision. If the Grievance is resolved to the Complainant's satisfaction, then the Grievance is considered closed. If the Grievance is not resolved to the Complainant's satisfaction x t#Wsgtd tWeft3(20),sdtencar days, then the Director shall refer the Grievance to the Citizen Review Panel for consideration. 3. Transmittal to Citizen Review Panel: The Grievance shall then be transmitted within five (5) working days to the Citizen Review Panel, together with the Director's proposed resolution. 4. Citizen Review Panel to Convene Hearing: Within thirty(30)calendar days after receipt of the Grievance from the Director, the Citizen Review Panel shall convene a hearing and send its written Recommendation regarding the Grievance, together with the basis for its Recommendation, to the Director, the Complainant, and Subject Employee. E B. Citizen Review Panel Hearing Procedures: Hearings of the Citizen Review panel shall be conducted in an informal and efficient manner, while observing principles of fundamental fairness with respect to all interested parties. The following guidelines shall apply: 1. Who May Address Citizen Review Panel: Only the Complainant and the Subject Employee; One iiftro 1Tepresene ofi e may directly address the Citizen Review Panel. 2. Presentations: The Complainant shall be allowed one half('/2)hour in which to present his or her Grievance, including any pertinent documentation. The Subject Employee shall then be allowed one half ('/2) hour in which to respond to the Grievance, including any pertinent documentation. The members of the Citizen Review Panel may ask questions at any time during the presentations. At the conclusion of the presentations, members of the Page 5 of 10 Pages Panel may ask either the Complainant or the Subject Employee to respond to further questions or to provide further documentation. The Panel may not receive any documentation unless the documentation is directly related to a Grievance properly referred. 3. Testimony: At the request of the Complainant or the subject employee, the Panel may, as part of its review, take informal testimony submitted voluntarily and without oath or fee by experts or other individuals, including Department personnel. Such testimony is not subject to cross-examination or objection by the parties to the grievance, but Panel members may ask any pertinent questions of witnesses who appear. The Panel may also request and receive information from any other county or city and county that may be pertinent to the grievance. The Panel may not receive any testimony unless the testimony is directly related to a Grievance properly referred. 4. Attendance: No persons other than members of the Citizen Review Panel, the Complainant, his or herrygtt leg it bntatiwe the Subject Employee, 11,1totingoi@gaj14OtTowoyexand the Administrative Liaison may attend the hearing. All other persons who are asked to testify may be present only while giving testimony. No legal representatives of either the Complainant or the Subject Employee may attend the hearing. 5. Deliberation: At the conclusion of the presentations by the Complainant and the Subject Employee, the Citizen Review Panel shall discuss alternative methods of resolving the Grievance and vote concerning the Panel's Recommendation. This deliberation shall proceed with only the members of the Panel and the Administrative Liaison present. If desired by the Panel,the Panel may consult with the Weld County Attorney, or his or her designees, for legal advice concerning the Grievance or the Panel's Recommendation. 6. Record of Proceedings: The Citizen Review Panel shall keep a record of all of its proceedings. All hearings shall be tape recorded. 7. Citizen Review Panel Recommendations: Within thirty (30) days after its receipt of the Grievance, the Citizen Review Panel shall submit a written Recommendation concerning the Grievance, along with the basis of its Recommendation, to the Director, the Complainant, and the Subject Employee. If the Director, the Complainant, or the Subject Employee has questions concerning the Panel's written Recommendation, he or she may submit them to the Panel in written form, within five (5) working days of receiving the Recommendation, with a copy to the other parties. The Panel shall then respond, in writing, to such inquiry within two (2) calendar weeks to both the Director, the Complainant, and the Subject Employee. Page 6 of 10 Pages D C Finality of Review: 1. Further Inquiry: Once the Citizen Review Panel has made a Recommendation concerning the Grievance, or the time for making such a Recommendation has expired, the Panel may not inquire further into the Grievance. 2. Additional Grievance: Once the Citizen Review Panel has reviewed a Grievance, it shall not review any additional Grievance filed by the same Complainant concerning the same facts at a later date. 3. No Inquiry: The Citizen Review Panel may not inquire into actions of a Department employee if no Grievance concerning that employee has been filed and such Grievance has not been properly referred to the Panel for review. Furthermore, the Panel may not inquire into the conduct of courts, attorneys, law enforcement officials, employees of the State Department, foster parents or other providers of services to children, or other family members. E D. Post Review Procedures: 1. County Director Review: Within thirty (30) calendar days of receipt of the final Recommendation of the Citizen Review Panel,the Director shall review the Recommendation and indicate whether or not he or she is in agreement. If a request for clarification has been made to the Panel, the thirty (30) days does not begin to run until receipt of the written response from the Panel. If the Director is in agreement with the Recommendations, the Director shall issue a written final decision as to the recommended course of action, which shall be provided to the Complainant and to the Subject Employee. If the Complainant is in agreement with the Director's final written decision, the Grievance is considered closed. 2. Referral to the Board: If either the Complainant or the Director disagrees with the Recommendation of the Citizen Review Panel, the Grievance shall be referred to the Board for review. Such referral must be made by the Director within thirty (30) calendar days of receiving of the final Recommendation of the Panel, and by the Complainant within five (5) working days of receiving the Director's final decision. All referrals to the Board must be in writing. 3. Board Recommendation: Within thirty (30) calendar days of receiving the Grievance,the Board shall submit its written Recommendation, and basis for such Recommendation, to the Director, the Complainant, and the Subject Page 7 of 10 Pages Employee. 4. Director's Final Written Decision: The Director shall then issue a final written decision that shall include the Director's plan for implementation of the Recommendation. This final decision of the Director shall be provided to the Complainant and the Subject Employee. Such decision is final and may not be appealed by the Complainant. If by the Director's decision disciplinary action is initiated against the subject employee, he or she is entitled to all applicable safeguards, including procedural rights of appeal afforded under the Weld County Personnel Policies Handbook. 5. Director's Final Report to Citizen Review Panel: The Director shall prepare and send a written report, which details the disposition of the Grievance,to the Citizen Review Panel within thirty (30) calendar days after he or she issues the final written decision. The Complainant and the Subject Employee shall both be provided a copy of the Director's written report to the Panel. VIII. SCOPE OF RECOMMENDATIONS A. Recommendations within scope of authority: Recommendations made by the Citizen Review Panel and/or the Board shall be limited to actions which will resolve the Grievance and that may be implemented by the Director. The recommendations may include recommendations for case reassignment, personnel training, and disciplinary action against the Subject Employee. If any disciplinary action is initiated against the subject employee as a result of the Panels' recommendations, he or she is entitled to all applicable safeguards, including procedural rights of appeal afforded under the Weld County Personnel Policies Handbook. B. Recommendations beyond scope of authority: Recommendations that are beyond the authority of the Panel and cannot be made include, but are npt llt u/1W, the following: 1. Recommendations as to whether ernet abuse or neglect should or should not be substantiated. 2. Recommendations as to whether or not an incident of abuse or neglect should result in a listing on the Central Registry. 3. Recommendations as to whether or not dependency or neglect or criminal charges should be filed. 4. Recommendations as to what orders should be entered in any legal action, Page 8 of 10 Pages including, but not limited to, orders concerning child custody, placement, or visitation. 5. Recommendations as to an appropriate treatment plan for a child or family. 6. x{tfn atdatrtrrts ogardtiag,, e r : of relic d fxtAt4 h pz'p*nf 41.***or cu "dx IX. ACCESS TO RECORDS AND CONFIDENTIALITY A. Meetings Closed to the Public: Because the work of the Citizen Review Panel deals with information concerning child abuse and neglect investigations and personnel matters, which by statute are confidential [See, C.R.S. §§ 19-1-120 and 24-6-402 (4)(c)], meetings of the Panel shall be closed to the public. B. Access to Records and Reports: Pursuant to C.R.S. § 19-3-211 (1)(f), the Citizen Review Panel shall have access to those reports of child abuse or neglect and that information from the complete case file which the Board believes is pertinent to the grievance. All identifying information concerning any person who reported child abuse or neglect cannot be provided to the Panel. Additionally, no participant in the conflict resolution process,including yourself thtr Coniplatriant,may divulge or make public any confidential information contained in a report of child abuse or neglect or in any other case file record to which he or she has been provided access. Each member of the Panel shall be required, as a condition of membership, to sign an affirmation acknowledging the confidential nature of the information concerning abuse and neglect investigations and other information, including personnel information, from the Department files to be shared with the Panel, and pledging not to further disseminate,divulge,or make public any confidential information to which he or she has been provided access as part of his or her duties as a Panel member. C. Statistical Information: Statistical information which does not disclose the names of Complainants or Subject Employees may be released to the public. X. REPORTS A. Annual Report to State Department: On or before June 30 of each year, the Department shall submit to the State Department an annual report which includes the following information: 1. The number of Grievances received by the Director; 2. The number of Grievances referred to the Citizen Review Panel; Page 9 of 10 Pages 3. The number of Grievances referred to the Board; 4. The actual time frames for resolving Grievances at each level; and 5. A brief description of the disposition of the Grievances, including: a. The number resolved without action taken; b. The number resolved by case reassignment; c. The number resolved by requiring additional training; d. The number resolved by imposing disciplinary action against a Department employee; and e. The number resolved in other ways. XI. APPLICABILITY The Citizen Review Panel Procedures and Conflict Resolution Process set forth herein shall apply to complaints concerning the conduct of Department personnel in performing their duties pursuant to Article 3 of the Colorado Children's Code for such conduct occurring after the date of adoption herein by the Board. Rev. 1/98 C\WPW M60\WPDOCSVWEW GRIE,BTB Page 10 of 10 Pages • • r 3 I9-3-2n 'iiI 3 -)I.emu liDL _itP,TCross References nces who is 1 L ttei Cotacde se y of dependency and neglect rec- `_. what shall i uihtc oral, access.see§ 19-1-307. (el sir, meant: :c', § 19-3-210. Repealed by Laws 1996, H.B 9f*--1167, § 124 limiter I- acriom recommendations Historical and Stal.utery Notes ing a coat t c e department empl The repealed section,which related to the estab- declaration of the vote thereon by proclamation of right, including 1 lishment of a task force to examine the rights and the governor; except that section 91 shall only responsibilities of foster parents, and a report of take effect if House Bill 96-1219 does not pass.' or othc: applical' the task force study,was derived from Laws 1993. For legislative declaration provisions of Laws (r) v citizen r[ al H.B.93-1179, § 1; Laws 1994, H.B.94-1029, § 198. 1996, 11.B.96-1167,see the Historical and Statuto- neglect rehorm a Laws 1996.H.B.96-1167,§ 211,provides: ry Notes following§ 19-1-116. 3 'oeliev s i.. pertir "Effective date. This act shall take effect upon 'asol m r !�-ievar Ili( Laws 1996, H.1196-1167, was approved without __ the expiration of the period allowed for submitting identifying miotnr 9a' a referendum petition pursuant to article V, sec- a`afety cause. y a don 1(3)of the state constitution,unless a referen- Laws 1996, HB.96-1161 took effect upon the be provided and i dam petition is f ied against this act within such expiration of the ninety day period allowed for any t onne_nt tl i period, in which case this act, if approved by the submission of a referendum petition, since no ref- tile records to wit . people, shall take effect on the date of the official erendum petition was filed with in that.time period (g) Me county t thirty days after; -:` § 19-3-211. Conflict resolution process—rules—definitions include the dispos inconsistent with c't" (1)(a) On or before January 1, 1998,the state department, in conjunction with the attorney 4. general, shall adopt rules concerning the statewide implementation of a conflict resolution (h) The compla i.ii= process in each county and city and county pursuant to the provisions of this section. The shall receive copse purpose of such conflict resolution process is to provide a forum for grievances concerning the (I) The written conduct of county department personnel in performing their duties pursuant to this article. subsection(1); (b) A citizen review panel shall be created in each county and city and county. The (II) The final u members of such citizen review panel shall be appointed by the governing body without this subsection 1l.) influence from the state department or the county department, be representative of the community, have demonstrable personal or professional knowledge and experience with (III) The final children, and not be employees or agents of the state department or any county department. subsection (14 At least one member of the citizen review panel in each county and city and county shall be (2) The state eh the parent of a minor child at the time of his or her appointment to serve on such panel that shall include (c) The conflict resolution process shall provide for the resolution of grievances as follows.: grievances receive • citizen review pa (I) Transmittal of all grievances to the county director for internal-resolution by the county department within ten working days after receipt of the grievance; (3)(a) At the n >lAt . grievance, each e (II) Closure of the grievance and issuance of a written final decision if the county submitted vohwu lilt--' department has resolved the grievance to the complainant's satisfaction; submitted department oluper it: (III) Referral of the grievance to the citizen review panel upon the request of the complainant if the county department has not resolved the grievance to the complainant (b) Each ctizex satisfaction; or city and county (IV) Renew by the citizen review panel of the grievance and the county department's !4) Each count! proposed resolution of the grievance within thirty days after receipt of the referral: January 1, 1998. s of the process in t (V) Written notification by the citizen review panel to the complainant and the county s. director of its recommendation concerning the grievance and the basis for its recommenda- - (a) P ocedures `. tion; public, 1' (VI) Closure of the grievance and issuance of a written final decision by the county director (b) Time frame: ipcif the county department agrees with the recommendation of the citizen review panel; ot"recommendatio: (WI) Referral of a grievance to the governing body for review if the county department or (c) Procedures t the complainant disagrees with the recommendation of the citizen review panel. of the conflict rest (d) The governing body shall submit a written decision containing its recommendation and complainant, the c i the basis for its recommendation to the county director and any county department employee , (5)(a) Nothing i I conflict resolution O r 572 Y fie f FYI R t !•, �1 .f,?.. #%.;,-, -., y x..=- ,K.. _ _ .. '.p A.4' �h '`F�qr x 'iV{ rz i"! ,� k�,..S �i G�r'i-> r e - s�:� .tc.�iX. ` r % Al • ice s 4 jr � �,.. 3:';r:'.?:'i ;r..i, _....:.DBE:: .. .• .-._. „ .1.': .--',..--:....1.1 ,. ≥ti h, a the:iui;it ci �r"_:alit'.;,•, and -.air. - :'<,1`S J.-.C`^ t,::i final ion „.`._' lu:_c. •shall :;•. t. '.... that-. shall it-:'..inde the county drect;):'.; pL;._ or i:r:rdementat:or: n.• tho-. fin:..; (hTi.,-'i.m. ,i'• ($: Any .. f:n:arendations of the citirer. .,`.''iew pin and of the gnv'.1rair !'.:,al`• ini., hP 1'L limited to actions within the authority of the count:' director ineiiuiint, but not lionized t.1. Ci>mmenfaatitiris fc._ case .,'assignmen D�F.=)Iu eJ -'alriing, anfl l;l e p,1n:1: al'ton cone&:i 1• j ing a county doinir`ment employee Y.Ii disciplinary action is initint.:d agrain;.t :r t't.'+'If*'• te' do,u'xnent employee as a result of recom;ne"datioi fire emplo •eo shall f),. 3n:itii=:i r.c; :lie C the v't_:herl.or by pro&.irn:l:iD' .. rigiet.i,imcli:i.iitig procedural right:4 to appeal. that the employee has th_nnigh the cncr:i. ;,:stein -wept that section 91 shall _, or other applicable personnel:system:older•.which the:�niployee er:oks ec. • House Bill 9!r-1319 doer not pa:;..: ' otr n i governing v shall aceeee to eh r abuse o,^ ..; mire declaration ro•vision:, of I.ar..: (f? A citizen r...is ti pane• and any b tern r� body hire,. �r ; -•i1o7, see the Hibtoricai and Stat,w... neglect reports and any; information from the complete case file that the governing ning body .:wing* 19--1-,16. believes is pertinent to the grievance, which shall he reviewed solely f the purpose of resolving to the provisions of this section; e:. t cep that access to :' ng g-tevanees pursuant 14.B.96-31 Ri. w:.s approved uit:r :;: identifying information concerning any person who reported churl abua. or neglect shall not 5e• � . a 1:: 4. r. be provided and no participant in the conflict resolution process shall divulge or make public e•,- i. H.13.96-1167, took affect upon t'r•, any confidential information contained in a report of child abuse or neglect or in other case ele f the ninety-day period allowed for c;;' f a referendum corium petition, since no re- ! file records to which he or she has been provided access. iti)n was fled within that time peri,>..'. (g, The county department shall prepare a final retort to the citizen review panel within .` thirty days after the issuance of any final deciieion in the conflict resoiution process that al:a ll include the disposition of each grievance referred to the citizen review panel in a manner not: efinitivns inconsistent with applicable state and county personnel rules. i+ .t, in conjunction with the attor)sc:' lentation of a conflict resolac or, (h) The complainant or county department empicy#ee who is the subject of the i r'evanct: re provisions of this section. Tic= shall receive copies.of the following: :rum for grievances concerning the (I) The written decision of the governing body required pursuant to paragraph (d) of.chi. eea eir duties pursuant to this arcieie. subsection(1); Y aunty and city and county. Th. (II) The final written decision of the county director required pursuant to p.irutrach id)of -' { I by the governing body without this subsection(1); trtment, be representative of the ea knowledge and experience wit:; (III) The final report of the count,'department required pursuant to paragraph (g) of this irtment or any county departree;t. I subsection(1). =;..i runty and city and county shai: ':z (2) The state department shall create a system for monitoring compliance with this section r?ointment to serve on such p:::::::. that shall include annual reports prepared by each county and city and county as to the ae., :-esolution of grievances as foil:.:n:3: grievances received and their disposition. Such annual reports shall be made available to the citizen review panels and the state department and shall be available for public review. .. er internal resolution by the cciuiii 1..3)(a) At the request of the complainant, the county department, or the subject of the levance; _ itten final decision if the coup. grievance, each citizen review panel, as part of its review, may take informal testimony . A submitted voluntarily and without fee by experts or other individuals, including county x satisfaction: department personnel. a panel upon the request of die (b) Each citizen review panel may request and receive information from any other county the grievance w the compiana:it'a t or city and county that may be pertinent to the grievance. '- (4) Each county department shall implement the conflict resoiution process no later than ;.I ance and the county depai}menr4 t of the referral: January 1. 1998. The state department shall promulgate rules governing the implementation er recei F 't of the process in the following areas: .o the complainant and the coeni { wind the basis for its recommelid' j (a) Procedures for making relevant information concerning the conflict resolution process public; (b) Time frames for the citizen review panel's and the governing body's written notification i. '= final decision by the county director of recommendations and ation of the citizen review panel: ) ' review if the county department or (c) Procedures for processing grievances,for determining if a grievance is within the scope citizen review panel. of the conflict resolution process, and for receiving testimony and other information from the complainant,the county department,and the subject of the grievance. containing its recommendation and {{1 to any county department enrrioye,e + (5)(a) Nothing in this section shall be construed to direct or authorize any participant in the conflict resolution process to use the process to interfere with any civil or criminal investiga- ea r ,ei f +t 1 sS% .\ togs, i :xpz eedh .,: seek , r :..on or ._. ;e drained • ic.E.H .n the ,pl:ir ie>H i_ic aU [ ;rtvision . _. ' on, . .9 _ I o .c.z. Law,: f tI toss t ri. 4,rr<r a' Eni. Jfaufutr tort, e ct .. V ,. cad's -�b� he Hive .d n C, u. nr t, aectir.- riot vino - -116. S hew:e re t.r S. Cam -:37, win a m_ . .,.c ,P. - t si ... _. Se . pane ,nc:,.n, re r. ... I v, .I aunt; i „he bard of c'enty turn r. I.;nr line, -_ --.167, to, .r ue -,e, ,- It v: - oh- nd comity lv um ou, ern i ,per t r ie. is .v-day -.am c_ ,. } .gat ctittdi rocer, snd render der o. , :_.stet t{ mniii,_, u _ air.'um pot... a It, 'a= t,aevru.C lettimfn a compirmare um, .y emu-02; erendrn, eetheln wig reed within ..,. . lrt.,ien fiepurim,un. Thu , c . neodoial and rr r s, "11.. ::<_ - < y" - 'into/vat-tam' meat toe to r. . 'n,in HI. f <b ^i et a count .. read: •.r_. :i i cn < ., y department. i ats fin o =.:.:w nuaty o eo i department neat., a mgr°` a ocoartmoott.rh corp_n t on with ,nE .. — tar ! am'. and count vrt '^.artmen i` se u E tai. cra1,shaft it r u rowing-itch e it county i.er.or r.:,m . the t r il Ia Ccc' neat no i11 merit ,. .he optiJr. , al tool a y• Yt a' cairn r dire clot a npoui_n ra umri ie ce Il i i 'user t 1 '.LL n a c ct resolution cted ma k" tart It. d.e rte i = of thus or to _. r ?' :u I or:f1 t oluncn ti c r air- t - x,* e; i ring; i Maly'means tile hoard rdandy coo x- im tap,...:..., of a aunty r i.ht r„rani, of , cle aforam r ,c t -gees agar o ti �c .rin ' steel anC �mmi.y. count t ep r rnen -.erning n -c. i .r its g°�`di resurr Io rental, child abuse :led n -e or ,4, .'. t r u means r r rrs t hlwe n a pru performance ._ B pursuant v t ce. ... t 11 rant fns t aunty e to, tom ih d o not, Pit at h u g ica:. respot e to a vestrtation of. Hitt state r t c myna logos shall prom t-e, tr ywti.,'' one r cHlmendations re arching, am/ report of n mn rrn n or Me Mowing: r t' lf j rwy'. n d ultose ..rid neg-ect pursuant to the prove ton ',a The _creation n a ct rr 1 '.'n t in , 1t Uis t r each room iho. at nhers of which :i p `I. 'state H rrmenf mean, r ...z depa-t- pointy h- tit rig hod:, of a inn` he 'na �{ mere 01 [Ionian'se- ces." reprosentau.o orrifttly community. nave m r,c 1- 1 B yLaws 96 H 5 96-116 , s 11fl ep atu d par ate P r r professional knowledge and xi i- . `. ' Ih? nee ti i crutch-au anti shall not be employe r are-. t a 6 1 nr n m� .....t tit- or local su-iii set-tires v c u' r _ a n winch cad Mat- d i 'or monitor t can r an e a t r rio hicr Shall include annual repot from he (hl ^ night at r Il outlet o the " • y r n eC or 1 the ce i' direccu, t romp.. et r C CC t [mufti rtic a n d ounti s as to he win t i M led of'urn gnev uic;_; r ❑e local deei men of-vied t:ire 'h t4 . and their re enc o and an ;mrurd pin by the re state department to the general assembly and the secede roe tee 1 resolution within tenday:, t it ta,� rmu . `iic ...tor-, after receip of n rnevanee and n eafte'to Ire II- levan co mmittees mittees of reference concerning* Am citizen, r onueit r m i or review anti decision iimun The man' ouf p3o,nca with this se^,tton:' Lilliety fitn,d after receipt of the g"r i n . n r si :tit fr1N.I. Laws 1996. H.B.U6-1167, s 211 provide, r "tot r he referral of a citizen ye w panes i Lis,:s,: - -.6 "Effective day... This act shawl tae e upon £ take u � 1 iron co tau trevernina body for a nilal appeal ithm 1,e, 1 ;op-. e . :e expreLtion of die period allowed for :,ubnil tong thinly uai fter the occasion bt the citizen via! tu *t referendum pee ion pursuant to article Vsee- panel if C. e WI-01,111,w. disagree :with tae I :en ,i,.(4,-, tion 1t r of to mate constitution unless a referent- renew i n it, cot on o£the-rav an4lIc i ._ ut..mug ..,. [hum pa it on ts filed against this act within such + period, , i,m_h case this act, if approved by the ''t 1 Re t a am 1 sion by the of erne v r>' c.,,f sync « „= p- PP vitn,n thirty dale o-"eueipt of a .r v'.ice tot a R. £ „pie i take .:feet tin the data of the official - '� (hem s s ot. the :ate thereon of P o r coati m if ,opcat , _ ,p , lee tie apt that section 11 shall only I ac_usan f ase read n_.rnent a - ' - r .wit .ice effect if T a oe Bill 96-121h does not pa„ possible e:alma t, 4e griepavice . 571 y r 1t y � �a r x�w,-'¢T a i5 h y a4�' �} 'ia,'�`i��z "c t '�+,�k we T "` uSry h`'�`a ,�++ssti" i,"- ,_t , .;: fw �=I 4 K5�'Y' 5" 3,` r i9 4f tS s1+ "aNN 74.' r^d�.,w"s 'f . .≥v" )41.j ,44::".51'F-1./4:: ..': t - r - 3a_,, , k`1 •1',i r *i :c, r h' f sY s ‘0:n...-.',. 4kR`�; o { ' ` "i„4;' r a+. e >y' iG 1 f r 4 -r{ Y f nY) i'� f r, Ck 7*Iptau a„ ,*f! rZ >r --r •x a 4e s M c ,, 3 y, 1 A , ' T.. '� v s tn• t- 1 ."ti-7 iff ''�� • `, �S'iPl A7' '5 '''. •' .,..avc ,I'' CHILDREN'S CODE CHILDREN'S CODS +• an, or to seek a remedy that is , ng proceeding. `(f) The disclosure of the availability of th,. con- ',r the puree.,.. of,.n. ;. , •edi rese.car: filet resolution process to persons who :.tr,' tha to ehiiei slime or ne:,rleet.written rep..'..,.pre taree this subsection (5) a county ; subject of any child abuse or neglect re'a'r-...nd so in comet: on with ri.nleden r,--:,,:.-ei i,ea••:u- at evidence-in a pending civil or any family whose child is the subject of:LIB chil=i oat to i0, section and the nli•:, ;£eiop::'d at has obtained in the course of abuse or neglect report; ere :iepertment, niey he received ant:eee sif.a ee :o the provisions of this section. �' the ene:'t along with oereu ,. •i,id •' bee. :):., - "(g) Access by the citizen review panes i ri ll:, snort, if eo requested by the child, the cheiri'e Laws 1996,H,B.96-1019,§ 11,eff, igoverning body to child abuse or neglect report, parent or guardian,or other inter',rrl lean:.=hall :nacted by Laws 1997, S.B.97-218, which shall be reviewed solely for the purpose of �' I require that the person who arose the •_pert , resolving disputes pursuant to the prvnsie'; of ate:ear;:s a witness :me be subject :.,both • this section; except that no identifying infor:_rarot: cross-examination.5 and crn.�e.xaminatinn. In the ai,,<encc •u such s concerning any person who raported child wi)use or ree k:est, the court may rreier the raer en vine pre- ;l, neglect shall be disclosed. pared the report to appear if it S,.,s that the beet e declaration provisions of Laws 67,see the Historical and Statutes I "(h) Repealed by Laws 1996, 11.3.96-1167. iutereets of the in th:so reyuu e. 118. "(5) Nothing in this section skew be te.nstrued to ng$ 19-1-116. 1 direct or authorize any participant in the confect p•�;.:; .,8,96-•1167,was approved without 1 "(3) The conflict resolution procese ',hall be in- resolution process to interfere with an;; criminal ,,bra. formal, and the rules governing the establishment investigation or judicial proceeding. ' and implementation of the process shall be easily "i61 Repealed by Laws 1991;. li.i3.96-1t11e, * II, 1.B.96-1167, took effect upon the y-,., re ninety-day I understandable by complainants. The state des- off.March 20 1996. tY Y period allowed for ! pertinent shall prepare standardized forma that ,- day.: referendum petition, since no ref- e " ,i implementation see of the r•-stn�e_crnl . shall be used by the county departments and the of the health and human serf ieee Ie.:leery a•;stem ,...,e a was filed within that time period, citizen review panels in the participating counties. pursuant to article 1.7 of title 24. C'.It.S., the =i'°;;`' repealed and reenacted this see- I The citizen review panels and the governing bodies provisions of this section rh::11 no longer be apple- 'i`.• thereto read: i ,;., shall prepare written reports setting forth the cable if the state department determines that such a. 'fore January 1, 1995. the state . bases for their decisions. Relevant information local restructuring includes a local cnnt7icr,:•esalu• t;;tee : :onjunetion with the attorney gen- concerning the conflict resolution process shall be lion procass for grievances concerning child abuse rules allowing each county depart- ' publicized. P 1and neglect cases." {�.:;' ent, at the option of the county's 1 s•_. a conflict resolution process pur- 1 erte.,. P Cross References )visions of this section. The pun- t r. ,lief resolution process is to pro- i Confidentiality of records, access. see Grievance procedure,conflict resolution process. 1 `,_ grievances against a participating § 19-1-30'7• state department rules.see} `...16-1-:1Ll'i— ', Definitions of terms,generally,see 3 19-1-103.tot concerning such department's ,rte of child abuse and neglect or '�.<. :ts duties pursuant to this article. § 19--3-212, Notice of rights and remedies for families }; department's rules shall provide, I •'1''' r the following (1) The state department shall prepare, with the assistance of the attorney general, on a '` standardized form, a detailed informational notice of rights and remedies for families subject ion of a citizen review panel in to the provisions of this article. members of which shall be ap- governing body of the county, be (2) The notice prepared pursuant to subsection (1) of this section shall be supplied to ail 'the community,have demonstra- j social service and law enforcement agencies in the state and shall be delivered to all parents - rofessional knowledge and experi- ! and families from whom children are removed under court order or by law enforcement ''s•y tn , and shall not be employees or personnel,along with a copy of the court order directing removal of the child or children from rte or local social services agency; the home. In addition to the notification on the court order, the informational notice shall al of all grievances to the county I contain a statement as to the cause of the removal of the child or children. The notice shall county director's prompt referral also contain disclosure of the availability of the conflict resolution process to persons who are ! s to the local department of social the subject of any child abuse or neglect report and to the parents. guardian, or legal real resolution within, ten days • custodian of a child who is the subject of any child abuse or neglect report. ie grievance and thereafter to the J e$ P ael for review and decision within (3) The notice prepared pursuant to subsection (1) of this section shall be availabie for receipt of the grievance; public inspection at a review and comment hearing prior to its adoption. • -al of a citizen review panel deci- Added by Laws 1994,S.B.94-206,§ 1,eff.June 3, 1994. Amended by Laws 1997.S.B 97-218, § 10.eff. ring body for a final appeal within July 1,1997. the decision by the citizen review ainant disagrees with the citizen Historical and Statutory Notes `, position of the grievance; The 1997 amendment, in subset. (2), added the d decision by the governing body third sentence. •of receipt of a grievance for final • • § 19-3-213. Placement criteria don of case reassignment as a (1) In any case in which the county department recommends placement out of the home for n to the grievance; P a child or in which a child is in out-of-home placement, the court, the guardian ad `:item, the I 575 ♦ .. ,\ N.` •'\ �� N. a 12/30/97 TUE 14:37 FAX 970 3F'4 5215 WELD SOCIAL SERVICES ,y. PERS0NfEL CONFLICT RESOLUTION PROCESS 7.400.7-7.400.71 7.400.7 CHILD WELFARE GRIEVANCE RESOLUTION PROCESS Rev. .71 The governing body of each county, and city and county, shall establish a grievance eff. process, including a citizen review panel, as required by Section 19-3-211,C.R.S. The 1/1/98 following requirements apply to the grievance process: Add eff. A. Definitions 1/1/98 "Grievance" means a complaint regarding the conduct of an employee of a county department of social services in performing his/her duties under Article 3 of the Children's Code. " Grievance' does not include complaints regarding actions by the courts, attorneys, law enforcement officials, employees of the State,foster parents or other providers of services to children, or other family members. "Citizen Review Panel" means an advisory body appointed by the governing body of a county or city and county pursuant to Section 19-3-211,C.R.S. The members of such citizen review panel shall be appointed by the governing body without influence from the state department or the county department, be representative of the community,have demonstrable personal or professional knowledge and experience with children, and not be employees or agents of the state department or any county department. At least one member of the citizen review panel in each county and city and county shall be the parent of a minor child at the time of his or her appointment to serve on such panel. "Complainant" means any person who was the subject of an investigation of a report of child abuse or neglect or any parent,guardian, or legal custodian of a child who is the subject of a report of child abuse or neglect and brings a grievance against a county department in accordance with the provisions of Section 19-3-211, C.R.S. o Conduct of an Employee of the County Department of Social Services" means behaviors or actions that are contrary to state or federal law or regulation, or are dangerous, malicious,or negligent to/toward the well-being of the complainant or child(ren)who are involved in a dependency or neglect case. It does not include conduct a prudent, reasonable professional would utilize in similar circumstances of an investigation or case management. ▪ Recommendation" means a proposed course of action that may be implemented by a County Director to resolve a grievance. These proposed actions may include reassigning a case to a different employee, requiring an employee to receive training, or administering disciplinary action to an employee, subject to applicable safeguards afforded to the employee through the personnel system under which the employee is employed. THIS REVISION: VII-97-7 LAST REVISION: VII-94-9 REVISION NUMBER Adopted: 11/7/97 Adopted: 11/4/94 t Effective Date: 1/1/98 Effective Date: 1/1/95 COLORADO DEPARTMENT OF HUMAN SERVICES STAFF MANUAL VOLUME 7 SOCIAL SERVICES 12/30/97 TUE 14:37 FAX 970 3F3 5215 WELD SOCIAL SERVICES PERSONNEL 0O3 CONFLICT RESOLUTION PROCESS 7.400.71 -Cont. 7.400.7 CHILD WELFARE GRIEVANCE RESOLUTION PROCESS (continued) B. Time Frames for Resolving Grievances County department shall attempt to resolve all grievances informally before using the formal grievance process. Any grievance not resolved to the satisfaction of the complainant shall be forwarded to the County Director within ten working days after it has been received by the county department. The County Director shall act on the grievance within twenty calendar days after s/he receives it. If the County Director is able to resolve the grievance to the complainant's satisfaction,s/he will issue a written decision setting forth the resolution. lithe County Director is unable to resolve the grievance to the complainant's satisfaction within 20 calendar days,the County Director shall immediately refer the grievance to the Citizen Review Panel,together with the County Director's proposed resolution of the grievance. Within thirty calendar days after receipt of the grievance from the County Director,the Citizen Review Panel will convene a hearing on the grievance and send a written recommendation regarding the grievance,together with the basis for its recommendation,to the County Director and the complainant. If the County Director agrees with the Citizen Review Panel's recommendation, s/he will issue a written decision implementing the recommendation. If the County Director or the complainant disagrees with the recommendation, the grievance shall be referred to the governing body. Within thirty calendar days of receiving the grievance,the governing body shall send its written recommendation regarding the grievance,together with the basis for the recommendation,to the complainant,the County Director and to any county employee who is the subject of the grievance. The County Director shall issue a final decision including his/her plan to implement the governing body's recommendation, and shall send a copy of this report to the complainant and to the county employee who is the subject of the grievance. Within thirty calendar days after issuing This final decision,the County Director shall submit a written report to the Citizen Review Panel including a disposition of the grievance, employee shall send copies of the report to-the complainant and to the county p y who is the subject of the grievance. C. Citizen Review Panel 1. Access to Information and Confidentiality A Citizen Review Panel shall have access to child abuse or neglect reports and any information from the complete case file that the governing body believes is pertinent to the grievance,which shall be reviewed solely for the purpose of resolving grievances pursuant to the provisions of this section,except that access to identifying information concerning any person who reported child abuse or neglect shall not be provided and no participant in the conflict resolution process shall divulge or make public any confidential information contained in a report of child abuse or neglect or in other case file records to which he or she has beenpmvided access.THIS REVISION: VII-97-7 LAST REVISION: New REVISION NUMBER Adopted: 11/7/97 Adopted: Material Effective Date: 1/1/98 Effective Date: COLORADO DEPARTMENT OF HUMAN SERVICES STAFF MANUAL VOLUME 7 SOCIAL SERVICES 12/30/97 TUE 14:37 FAX 970 353 5215 WELD SOCIAL SERVICES PERSONNEL ZUU-1 CONFLICT RESOLUTION PROCESS 7.400.71 - Coot_ 7.400.7 CHILD WELFARE GRIEVANCE RESOLUTION PROCESS (continued) 2_ Informal Testimony Upon the request of the complainant, the county department, or the subject of a grievance, a citizen review panel may receive testimony from experts or other witnesses. Such testimony must be provided voluntarily and without a fee. Further,such testimony will be provided without an oath, will not be subject to objections from parties to the grievance process, and the witness will not be subject to cross examination. Members of the Citizen Review Panel, however, may ask questions of the witness as the panel's procedures permit. 3. Scope of Inquiry and Recommendations The Citizen Review Panel shall only inquire into and make recommendations concerning grievances as presented by a complainant and as defined above. The Citizen Review Panel may not access records or receive testimony unless the record or testimony is directly related to a grievance properly referred to the panel. Once the panel has made a recommendation concerning a grievance, or the time for making such a recommendation has expired,the panel may not inquire further into the grievance_ The panel may not inquire into the conduct of courts, attorneys, law enforcement officials, employees of the State, foster parents or other providers of services to children, or other family members, nor may the panel inquire into the conduct of a county department employee if no grievance concerning that employee or that conduct has been properly referred to the panel. The authority of the Citizen Review Panel is limited to making recommendations as defined above. Specifically, the panel may only recommend actions that: a. will resolve a particular grievance concerning the conduct of a county department employee performing his/her duties under Article 3 of the Children's Code, and b. can be implemented by the County Director. D. Annual Reports On or before June 30 of each year, every county or city and county shall submit to the State Department an annual report regarding the resolution of grievances pursuant to this Section 7.400.71. At a minimum,this report shall include: 1_ The number of grievances received by the County Director,the number of grievances referred to the Citizen Review Panel, the number of grievances referred to the governing board, and the actual timeframes for resolving grievances at each level. THIS REVISION: VII-97-7 LAST REVISION: New REVISION NUMBER Adopted: 11/7/97 Adopted: Material Effective Date: 1/1/98 Effective Date: COLORADO DEPARTMENT OF HUMAN SERVICES STAFF MANUAL VOLUME 7 SOCIAL SERVICES 12/30/97 TUE 14:38 FAX 970 353 5215 WELD SOCIAL SERVICES PERSONNEL X1005 CONFLICT RESOLUTION PROCESS 7.400.71 -7.400.63 7.400.7 CHILD WELFARE GRIEVANCE RESOLUTION PROCESS (continued) Add eff. 2. A brief description of the disposition of the grievances, including the - 1/1/98 number that were concluded without any action taken,the number which were substantiated,the number resolved by case reassignment,the number resolved by requiring additional training,the number resolved by imposing disciplinary action against a county employee, and the number resolved in other ways. Rev. .72 Counties shall publicize: eff_ 1/1/98 A. the availability of the process to all dependency and neglect cases through the Notice of Rights and Remedies'and by informing current child welfare clients, guardians, and legal custodians of the process during the month of January 1998. B. the rights and remedies for families as specified in Section 7.400.8. C. any other information about the process as deemed relevant by the governing body. 7.400.8 REQUIRED NOTICE OF RIGHTS AND REMEDIES Add .81 ' All county departments shall utilize the state prescribed "Notice of Rights and Remedies eff, for Families" in cases subject to Article 3 of the Colorado Children's Code, "Dependency 1/1/95 and Neglect". .82 County departments shall add county-specific information to the state prescribed form and supply copies of the notice to all law-enforcement agencies within the county or district. .83 The notice shall be delivered at the time of a child's removal to the parent(s) and family from whom the child is removed by court order or by law enforcement personnel. The notice shall specify the cause of the removal of the child or children_ A. If the removal is an emergency pursuant to Section 19-3-401, C.R.S., a copy of the court order directing the removal of the child or children from the home shall be delivered to the family promptly upon its availability. B. If the removal of the child or children is not an emergency, a copy of the court order directing the removal shall also be provided to the parents and family at the time of removal. THIS REVISION: VII-97-7 LAST REVISION: VI1-94-9 REVISION NUMBER Adopted: 11/7/97 Adopted: 11/4/94 1 Effective Date: 1/1/95 Effective Date: 1/1/95 COLORADO DEPARTMENT OF HUMAN SERVICES STAFF MANUAL VOLUME 7 SOCIAL SERVICES Pagel ENABLING AUTHORITY As it follows the state statue. II. PURPOSE Need to check statue and make sure all information is covered if not we need to revise the purpose statement. III. DEFINITIONS The following definition shall be applicable in the operation of the Citizen Review Panel: A. Administrative Liaison: Disagree: The code does not provide for connected Department of Social Service Workers, any instructtions being given should not come from the Department of Social Service or any of the offices connected. Instructions are clear in the statue and if they are not then an attorney of family law should assist. B. Board: means the Weld County Board of Social Services. This needs explained, Board of what? certainly not of the Citizens Review Panel C. Citizen Review Panel: The Panel Shall Not Be Appointed by the Weld County Board of Social Service. Pursuant to 19-3-211. Conflict resolution process— rules— definitions (b)A citizen review panel shall be created in each county and city and county. The members of such citizen review panel shall be appointed by governing body without influence from the state department or the county department, be representative of the community, have demonstrable personal or professional knowledge and experience with children, and not employees or agents Of the state department or any county department. At least one member of the citizens review panel in each county and city and county shall be the parent of a minor child at the time of his or her appointment to serve on such panel. D. Conduct of an employee of the Department: Behavior, this needs to be discussed and defined as written it could mean that if another professional in the department would act in the same manner whether it is wrong or not then the grievance could be nullified. Need to clarify. Paget E. Complainant: This understood but needs discussion. F. Director: means the Director of the Weld County Department of Social Services. Explanation required. G. Department: means the Weld County Department of Social Services. Explanation required. As the two above statements were made and what they have to do with the Review Panel explanation. H. Grievance: this rule states not to include complaints regarding actions by the court, disagree as there are times case workers do not follow court orders and foster care and many other things that this rule and some of the other rules are by passing, this needs to be addressed. L Recommendation: believe you should define safeguards as they apply in this rule. Make available the Weld County Personal Policies Handbook.\ J. Subject employee: means an employee of the Department whose conduct is the subject of grievance. Here you need to define the rights of employee . IV. MEMBERSHIP.APPOINTMENT.AND TERMS A. Membership and Appointment: Or any other agencies affiliated with the Department of Humane or Social Services. Believe the panel should consist of 7 members. B. Membership Qualifications: All members of the Citizen Review Panel shall be residents of Weld County. ETCH. But add or any agency connected with the Department of Social Services. Page3 C. Term of Membership: Agreeable D. Attendance: disagree, should have couple of standby panel members. E. Vacancy: the Board as per the discription shall not appoint a new member to fill vacancy . F. Removal: the Board as per the discription shall not remove at thier discretion any member. Need to appoint overseerers such as the County Council. V. OFFICERS AND MEETINGS A. Chair and Vice Chair: Agreeable B. Role of Administrative Liaison: here is where there needs to be a change as no liaison from the Department ( State or County) of Social Services is to be a member of the Citizen Review Panel and certainly not IN THE CAPACITY OF THE SECRETARY THAT KEEPS THE NOTES, MINUTES OR RECORDS, THOSE ARE CONFIDENTIAL. NOR IS ANY AGENCY CONNECTED WITH THE STATE OR COUNTY DEPARTMENT. C. Time and Place of Meetings; Agreeable, but the chair should also have a time limit in which the chair must call a meeting. D. Quorum and Vote: Do not agree on a three member vote, believe should have at least two standby panel members, also believe should be a seven member panel. VI. CONFLICTS OF INTEREST Agreeable to first part but the second part needs to be a point brought out under a different clause. Need discussion on testimony of a member. Page4. VII. THE GRIEVANCE PROCESS A Pre-Grievance Procedures: Agreeable, as long as there is an understanding that there will not be any repercussion toward the person or persons filing the complaint. 1. Address Complaint to Subject Employee: this could be agreeable but you do not provide a time limit for Subject Employee to have to answer. 2. Address Complaint to Immediate Supervisor in Charge: Again this could be agreeable, but same as number 1 time limit for answer from Immediate Supervisor. 3. Address Complaint to Supervisor in Charge: Why should the person or persons have to file with a second supervisor?Believe that the third should be filed with the director and also a time limit on the answer . B. Filing the Formal Grievance: 1. Written Grievance: Statements thin out about article 3 of the Colorado Children's Code. And yet a lot of misconduct has been in the court room.so therefore it is the conduct unbecoming an official representing the Department, state or county. A, B, C, D, Agreeable but could not find where it stated in the bill that no attachments could be accepted. How do you get proof of misconduct? gages 2. Director Action: Agreeable but also needs to state that whether the Director refers the Complainant or not , the Complainant should still have the right to file a written request with the Citizen Review Panel . The decision should be up to the Panel for review not the Director of Social Service. 3. Transmittal to Citizen Review Panel: the Complainant shall transmit a application to the Citizens Review Panel within 7 working days and then the Director shall have 5 days in which to sent his/her proposed resolution. 4. Citizen Review Panel to Convene Hearing: After the receipt of the Grievance by the Complainant, the Citizen Review Panel shall ask the Director his or her what his/her recommendation were, in writing. Then they shall convene a hearing for testimony. C. Citizen Review Panel Hearing Procedures: Agreeable to 1st part. 1. Who May Address Citizens Review Panel: Disagree, the knowledge comes also from others invovled that have pertinent evidence to back up complaint or the employee may pertinent evidents to clear his or her self. For fairness and justice to all invovled evidence should be allowed. 2. Presentations: Disagree do you want a fair hearing or is this just a way to appease the law and not get to the truth, sorry but you can not decide a family or childs fate in such a ahort time. And do to the fact that the Panel will ask questions and look at documents (pertaining to the case), the frame set doesnot give ample time . The time frame should be determined accordingly and probanly by the PANEL. 3. Testimony: Discussion ;believe each Complainant and Subject Employee should be allowed to give a list of documents and witnesses to Panel and also each should see list and if objection is noted should be decided by Panel before actual hearing. Page6 4. Attendance: Again the Administrative Liaison must be someone not connected with the state or county Department of Social Services or any agencies there connected. Again believe maybe the County Council could be unbiased as the Liaison. 5. Deliberation: Again the Administrative Liaison must not be connected to any agencies of state or county Department of Social Services. The other thing it is not a good idea for consulting with the Weld County Attorney, no affense is intended but it must kept completely unbiased and being the county attorney could have repercussions if decision was not liked by one or other of the party's. 6. Record of Proceedings: Agreeable with stipulation , these records are confidential and if for any reason someone wishes to see them all parties involved must agree to theopening of the records. Also the proceedings should be video taped. 7. Citizen Review Panel Recommendations: Agreeable D. Finality of Review: 1. Futher Inquiry: Sony this one needs better wording clearer understanding. Unacceptable with the way it is worded. Clarification needed. Page7 2. Additional Grievance: Should put a small clause in this one , what if the same things continue and do not subside after the hearing are we saying no you cannot file again even tho the person ignored the recommendations and the department did nothing either. Safeguard needed here. 3. No Inquiry: This provision doesnot even need to be in here it is stated that the PANEL is for grievance of Department of Social Services and connecting agencies. This Panel also has a right to give statement as to whether the Employee could be in error and the result of that error cause undue harm in the case at hand. E. Post Review Procedures: 1. County Director Review: 2. Referral to the Board: 3. Board Recommendation: 4. Director's Final Written Decision: 5. Director's Final Report to Citizen Review Panel: These have been covered in the other parts of this purposal and the recommended changes stand the same. Pagel VIII. SCOPE OF RECOMMENDATIONS A. Recommendation Within Scope of Authority: agreeable but still we should have access to the Weld County Personnel Policies Handbook. B. Recommendations Beyond Scope Of Authority: Recommendations beyond the Panels authority and cannot be made include the following: first where did you find this? 1. 2. 3. 4. 5. Must be substantiated as to where you found these as if the findings do show malice against the complainant then the PANEL should diffinitely have the right tocontact the court and let them decide if it has bearing on the case not SOCIAL SERVICES. Page9 IX. ACCESS TO RECORDS AND CONFIDENTIALITY A. Meetings Closed to the Public: Agreeable B. Access to Records and Reports: Agreeable C. Statistical Information: with permission from Complainant and Subject Employee. X. REPORTS A Annual Report to State Department: Agreeable 1. 2. 3.4. 5. Agreeable Page 10 a. b. c. d. e. Agreeable XI. APPLICABILITY The Citizen Review Panel Procedures and Conflict Resolution Process set forth herein shall apply to complaints concerning the conduct of the Department of Social Services and all connected agencies personnel in performing their duties with honesty and truth pursuant to Article 3 of the Colorado Children's Code. Hello