HomeMy WebLinkAbout992612.tiff COMCAS'COMMUNICATIONS COMMUNITI IS SERVED:
434 KIMI3ARK STREET BA I'II.HMENT MESA FORT I UPTON I.(WISVI'LE:
LOACMONC COLORADO S05III BERTHOUD IARIMER COL NPY IOVFI.AND
1311:ry-76-0600.(970)663 2000 CAMPION I.AFN"FI-I F. PAR.ACI II TI
I'AX);11;)675-11B2 ERIE I GNOMON) SUPERIOR
CDMCAST�
October 8, 1999 '` 1999
Cyndy Giauque
Assistant County Attorney
Weld County
915 10th Street 3rd Floor
Greeley, CO 80631
Dear Cyndy
At the end of September, Comcast Communications began operating a new "Integrated Voice
Response (IVR)" system. This will change the menu of options offered to our customers that is
short and to the point. The following options are:
1. Order new service or change existing services (Customer Service Representative
or "CSR".)
2. Report a problem with cable service or equipment (automated menu or a CSR.)
3. Billing inquires or office location directions (automated menu.)
4. Confirm a scheduled appointment (automated menu.)
8. Repeat the above options.
0. Speak with a CSR. Remain holding on the line for a CSR if you are not using a
touch-tone telephone.
At almost any time, the customer can press "0" and speak to a CSR at Comcast or the
answering service if after hours.
The IVR will provide quick customer access to information during business hours, after
business hours, on weekends and holidays. The cable service or equipment option will allow
the customer to hear up-to-date outage information. This option will also enable customers to
re-authorize their converter boxes at any time providing them the opportunity to restore their
cable service without waiting for a technician. Customers will also be able to check their
current account balance and most recent payment as well as verify a scheduled appointment.
and hear directions as to the location of the cable office closest to them.
If you become aware of any problems, receive customer comments, or have any questions
about the IVR, please contact me at 303-776-2108 ext. 2518.
Sincerely Jf
Bruce Lambert
Customer Service Manager
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