HomeMy WebLinkAbout991614.tiff ,L LT, . Cable �t_I 1) r
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14700 West 66th Place • Unit 12 • Arvada , CO 80004 • (303)432-701oar,Fgntf3 43B-7499!n
lune 28, 1999 Rn
Chairman and County Commissioners
Weld County
915 10t Street
Greeley, CO 80631
Dear Chairman and Commissioners:
US Cable continues to work hard to earn our customers' business by providing the best home video and
information service possible to the residents of Weld County-Platteville/Gilcrest area. By service,we mean
more than just the number of channels we provide on our cable system. We also mean the quality and
reliability of service we provide to our customers.
To accomplish that goal, US Cable has been investing more time and money in every aspect of our
operation. We have been reviewing every aspect of our operation,large and small,to find ways to become
even better. We are currently in the process of moving our customer service department from the Denver
location to our new office in Arvada,CO. We have downsized the customer service department from a
regional call center to taking calls for Colorado only. Very shortly we will be installing a new phone system
for better communications with our customers. Soon we will be converting to a new database/billing
system. We are continuing our emphasis on more employee training to make sure our people are
professional and helpful to customers. We are investing in improvements in our cable systems,from the
installation of back-up power supplies(where needed)to better test equipment, from new reception antennas
to the replacement of older electronics with advanced,digital capable units within our receive sites.
Cable also does more in the community. When new homes are built in the community, US Cable often
extends its system to serve new residents. US Cable also supports the community through the employment
of local residents where possible,and the payment of franchise fees to local government. We support local
charities, and also local schools through the Cable in the Classroom program. In short, US Cable is striving
to be a good citizen in the community, while also providing an excellent service to its customers.
We are very motivated to achieve high standards. We operate in an extremely competitive environment
now,with competition from Direct TV,Primestar,Echostar, USSR, and [wireless cable]. These national
companies now serve over 8,000 000 customers, a base created in just four years. Fortunately,we have not
lost many customers to the competition,but with these aggressive competitors,we need to constantly
improve our operations in order to keep and grow our customer base.
Of course,the product most customers desire from their cable system is the programming. Over the past
few years we have made major additions to our program line-up. This year we are pleased to announce the
following additions to the channel line-up:
Travel Channel-'The Great Barrier Reef,London,The Grand Canyon . . . places that conjure a myriad of
images in our minds and awaken the spirit of wanderlust that lives within us. Whether you are planning a
day trip or a dream vacation, The Travel Channel provides ideas on where to go and what to do and is
dedicated to helping you learn about the people, places and cultures of our world.
Turner Classic Movies features the greatest stars in the best movies ever made. Up to 400 different movies
a month-more than any other channel. Plus original programming and the best collection of
shorts,trailers and screen tests ever assembled. And it's all commercial free. The greatest movies of all
time. All the time.
Coisen t
age; : CA 991614
7-99
The added investment described above has of course increased the costs of doing business. Programming
costs much more now than ever before,and with factors such as major league sports contracts,
programming will continue to rise in the future. Other major costs, such as salaries, benefits, material costs,
billing costs and marketing are also rising ahead of inflation. These added costs require us to adjust our
rates this year. At the same time,we are constrained by competition from raising our prices too much;if our
prices rise too much, our customers have other options to switch to, such as DBS.
The new rates will take effect on August 1', 1999.
(Please note that our rates are for"whole house"service to all outlets;our competitors charge extra for
each TV set connected and for additional equipment. )
Current New
Basic Cable $27.05 $29.05
HBO $9.95 $9.95
Cinemax $9.95 $9.95
Disney $9.95 $9.95
Additional outlets No charge No charge
Converter Rental $1.50 $1.50
Service Advantage Plan $_75 $1.00 (formerly Cable Guard)
Installation $49.95 $49.95
Please feel free to contact me if you have any questions.
Very truly yours,
Ml eiler
District Manager
US Cable
r - Cable
Group
14700 West 661:h Place • Unit 12 •Arvada , CO 80004 • (303) 432-7013 • Fax (303) 432-7199
June 28, 1999
Chairman and County Commissioners
Weld County
915 10'°Street
Greeley, CO 80631
Dear Chairman and.County Commissioners:
US Cable continues to work hard to earn our customers'business by providing the best home video and
information service possible to the residents of Weld County-Johnstowo/Mil ken area. By service,we
mean more than just the number of channels we provide on our cable system. We also mean the quality and
reliability of service we provide to our customers.
To accomplish that goal, US Cable has been investing more time and money in every aspect of our
operation. We have been reviewing every aspect of our operation,large and small,to find ways to become
even better. We are currently in the process of moving our customer service department from the Denver
location to our new office in Arvada,CO. We have downsized the customer service department from a
regional call center to taking calls for Colorado only. Very shortly we will be installing a new phone system
for better communications with our customers. Soon we will be converting to a new database/billing
system. We are continuing our emphasis on more employee training to make sure our people are
professional and helpful to customers. We are investing in improvements in our cable systems,from the
installation of back-up power supplies(where needed)to better test equipment, from new reception antennas
to the replacement of older electronics with advanced, digital capable units within our receive sites. In the
first quarter of 1999 we completed a major upgrade of the electronics equipment in this system to improve
reliability and channel capacity.
Cable also does more in the community. When new homes are built in the community, US Cable often
extends its system to serve new residents. US Cable also supports the community through the employment
of local residents where possible,and the payment of franchise fees to local government. We support local
charities,and also local schools through the Cable in the Classroom program. In short, US Cable is striving
to be a good citizen in the community, while also providing an excellent service to its customers.
We are very motivated to achieve high standards. We operate in an extremely competitive environment
now,with competition from Direct TV, Primestar, Echostar, USSB, and[wireless cable]. These national
companies now serve over 8,000 000 customers,a base created in just four years. Fortunately,we have not
lost many customers to the competition,but with these aggressive competitors,we need to constantly
improve our operations in order to keep and grow our customer base.
Of course,the product most customers desire from their cable system is the programming. Over the past
few years we have made major additions to our program line-up. This year we are pleased to announce the
following additions to the channel line-up:
Travel Channel- The Great Barrier Reef, London, The Grand Canyon. . . places that conjure a myriad of
images in our minds and awaken the spirit of wanderlust that lives within us. Whether you are planning a
day trip or a dream vacation, The Travel Channel provides ideas on where to go and what to do and is
dedicated to helping you learn about the people, places and cultures of our world.
Turner Classic Movies features the greatest stars in the best movies ever made. Up to 400 different movies
a month-more than any other channel Plus original programming and the best collection of shorts,trailers
and screen tests ever assembled. And it's all commercial free. The greatest movies of all time. All the time.
The added investment described above has of course increased the costs of doing business. Programming
costs much more now than ever before, and with factors such as major league sports contracts,
programming will continue to rise in the future. Other major costs, such as salaries,benefits,material costs,
billing costs and marketing are also rising ahead of inflation. These added costs require us to adjust our
rates this year. At the same time,we are constrained by competition from raising our prices too much;if our
prices rise too much,our customers have other options to switch to, such as DRS.
The new rates will lake effect on August 1', 1999.
(Please note that our rates are for"whole house"service to all outlets; our competitors charge extra for
each TV set connected and for additional equipment. )
Current New
Basic Cable $27.05 $29.05
HBO $9.95 $9.95
Cinemax $9 95 $9.95
Disney $9.95 $9.95
Additional outlets No charge No charge
Converter Rental $1.50 $1.50
Service Advantage Plan $.75 $1.00 (formerly Cable Guard)
Installation $49.95 $49.95
Please feel free to contact me if you have any questions.
Very trulyyours,
Mike Pfeifer
District Manager
US Cable
y - Cable
Group
14700 West 66th Place • Unit 12 •Arvada , CO 80004 • (303) 432-7013 • Fax (303)432-7199
June 28, 1999
Chairman and County Commissioners
Weld County
915 10'h Street
Greeley,CO 80631
Dear Chairman and County Commissioners:
US Cable continues to work hard to earn our customers' business by providing the best home video and
information service possible to the residents of Weld county-Kersey area. By service,we mean more than
just the number of channels we provide on our cable system. We also mean the quality and reliability of
service we provide to our customers.
To accomplish that.goal,US Cable has been investing more time and money in every aspect of our
operation. We have been reviewing every aspect of our operation,large and small,to find ways to become
even better. We we currently in the process of moving our customer service department from the Denver
location to our new office in Arvada, CO. We have downsized the customer service department from a
regional call center to taking calls for Colorado only. Very shortly we will be installing a new phone system
for better communications with our customers. Soon we will be converting to a new database/billing
system. We are continuing our emphasis on more employee training to make sure our people are
professional and helpful to customers. We are investing in improvements in our cable systems,from the
installation of back-up power supplies(where needed)to better test equipment,from new reception antennas
to the replacement of older electronics with advanced,digital capable units within our receive sites.
Cable also does more in the community. When new homes are built in the community, US Cable often
extends its system to serve new residents. US Cable also supports the community through the employment
of local residents where possible,and the payment of franchise fees to local government. We support local
charities, and also local schools through the Cable in the Classroom program. In short, US Cable is striving
to be a good citizen in the community, while also providing an excellent service to its customers.
We are very motivated to achieve high standards. We operate in an extremely competitive environment
now,with competition from Direct TV, Primestar, Echostar, USSR, and[wireless cable]. These national
companies now serve over 8,000 000 customers, a base created in just four years. Fortunately,we have not
lost many customers to the competition,but with these aggressive competitors,we need to constantly
improve our operations in order to keep and grow our customer base.
Of course, the product most customers desire from their cable system is the programming. Over the past
few years we have made major additions to our program line-up. This year we are pleased to announce the
following additions to the channel line-up:
Travel Channel-The Great Barrier Reef,London,The Grand Canyon . . . places that conjure a myriad of
images in our minds and awaken the spirit of wanderlust that lives within us. Whether you are planning a
day trip or a dream vacation,The Travel Channel provides ideas on where to go and what to do and is
dedicated to helping you learn about the people, places and cultures of our world.
Home and Garden Television-Tips and how-to advice on home repairs and remodeling, decorating,
gardening and home electronics.
The added investment described above has of course increased the costs of doing business. Programming
costs much more now than ever before, and with factors such as major league sports contracts,
programming will continue to rise in the future. Other major costs, such as salaries,benefits,material costs,
billing costs and marketing are also rising ahead of inflation. These added costs require us to adjust our
rates this year. At the same time, we are constrained by competition from raising our prices too much;if our
prices rise too much, our customers have other options to switch to, such as DBS.
The new rates will take effect on August 1", 1999.
(Please note that our rates are for"whole house" service to all outlets;our competitors charge extra for
each TV set connected and for additional equipment. )
Current New
Basic Cable $27.05 $29.05
HBO $9.95 $9.95
Cinemax $9.95 $9.95
Disney $9.95 $9.95
Additional outlets No charge No charge
Converter Rental $1.50 $1.50
Service Advantage Plan $.75 $1.00 (formerly Cable Guard)
Installation $49.95 $49.95
Please feel free to contact me if you have any questions.
Very truly yours, (�
Mike filer ' `l
District Manager
US Cable
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