HomeMy WebLinkAbout940946.tiff I o CL.,_,,,T"r STATE OF COLORADO
DEPARTMENT Oq SOCIAL SERVICES e co
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De er,Colorado 80204 1714 ICi'I P ,! I 0 11 9 112 m� ,0 ,,? XOO
Phone(4031866-5700 IT
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FA\ 3 031 866-421,1 �r if,
CLERK .~18,6
TO THE BO: :11)
Rnv Romer
Governor
Karen Beye
iI Executive Director
June 8, 1994
Judy Griego, Director
Weld County Department of Social Services
P.O. Box A
Greeley, CO 80631
Dear Ms. Griego:
Please refer to my letter of May 17, 1994, attaching the preliminary report of
the Food Stamp Management Evaluation Review conducted in your agency. Because
you identified no factual corrections to be made by June 2, 1994, the preliminary
report becomes the final report.
This report contains confidential information regarding recipients and shall not
be released to the public pursuant to Colorado Revised Statute (C.R.S. ) 26-1-114,
and applicable Colorado State Department of Social Services Staff Manuals.
Please review and prepare a Corrective Action Plan addressing the non-compliance
issues identified by manual citation on the "SUMMARY OF COMPLIANCE ISSUES" Form.
If there is not enough room on the form, please indicate "See Attached" in the
appropriate column and attach to the form.
Your Corrective Action Plan is to be submitted to the State Department, Direct
Services Management, 1575 Sherman Street, Denver, CO 80203-1714, Attention:
Ilene Bryce, by July 8, 1994.
If you have questions regarding this report, please contact Mark Tandberg at
• (303) 866-2535.
Thank you for your cooperation.
in
cerely,
/24cc---
Ilene Bryce
Corrective Action Coordinator
Attachment
cc: Weld County Commissioners
John P. Daurio
Sue Tuffin
nn,,11 Mark Tandberg
4 fir' 1`�G'�
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5/05/94 Standard Report Page 1
Office Date New Data Action Taken Overdue
62 3/13/93 406 351 74
62 5/11/93 322 434 53
62 6/13/93 370 340 47
62 7/10/93 252 143 21
62 9/11/93 335 397 23
62 10/11/93 365 41 33
62 11/19/93 292 94 39
62 12/11/93 183 468 85
62 1/11/94 584 15 355
62 2/13/94 353 861 75
62 3/15/94 313 38 117
62 4/10/94 350 533 86
Weld
Feb. 22, 1994
Dale Langel/Acct.
Westmoreland
DENOMINATION $2 $7 $10 $40 $50 $65
TOTAL STAMP COUNT 5826 8324 2817 3675 2218 12253
BOOK INVENTORY ADJ 5826 8324 2817 3675 2218 12253
ENDING INVENTORY 9177 8871 1974 3208 2758 13390
SHIPMENT RECEIVED 0 4000 2000 2400 800 7200
INVENTORY RETURNS 3 0 1 0 0 4
TRANSFERS IN 0 0 0 0 0 0
BOOKS AVAILABLE 9180 12871 3975 5608 3558 20594
BOOKS ISSUED 3354 4547 1158 1933 1340 8341
TRANSFERS OUT 0 0 0 0 0 0
TOTAL DISTRIBUTED 3354 4547 1158 1933 1340 8341
TOTAL BULK COUNT 5250 8000 2500 3400 1800 12150
STAMPS PER CARTON 2000 2000 2000 800 800 600
CARTONS 2 3 1 3 1 19
STAMPS PER BOX 250 250 250 200 200 150
BOXES 5 8 2 5 5 5
BOOKS IN OPEN BOX
WORKING TOTAL 576 324 317 275 418 103
Window one 380 97 102 59 277 89
Window two 196 227 215 216 141 14
ISSUED TOTAL 3354 4547 1158 1933 1340 8341
ISSUED VALUE 6708 31829 11580 77320 67000 542165
TOTAL 736602
$2 $7 $10 $40 $50 $65
wind 1 2-1-94 127 168 30 77 53 342
wind 2 2-1-94 65 95 29 36 20 200
daily 2-2-94 3 9 2 0 6 12
wind 1 2-2-94 130 176 43 80 61 305
wind 2 2-2-94 101 126 27 59 45 241
daily 2-3-94 5 7 4 4 5 15
wind 1 2-3-94 127 146 34 72 54 364
wind 2 2-3-94 103 138 32 52 35 305
daily 2-4-94 3 8 3 2 6 14
wind 1 2-4-94 142 199 35 102 63 409
wind 2 2-4-94 111 139 33 57 62 246
daily 2-7-94 7 9 1 6 1 23
wind 1 2-7-94 125 150 34 76 44 325
wind 2 2-7-94 133 180 34 70 47 376
daily 2-8-94 2 4 0 4 8 9
wind 1 2-8-94 119 154 40 64 47 355
wind 2 2-8-94 114 147 33 79 40 298
daily 2-9-94 3 2 0 3 2 9
wind 1 2-9-94 82 150 21 70 46 246
wind 2 2-9-94 132 144 32 69 56 330
daily 2-10-94 12 31 7 14 12 42
wind 1 2-10-94 135 191 33 66 60 340
wind 2 2-10-94 94 169 36 76 42 362
daily 2-11-94 4 6 1 1 1 10
wind 1 2-11-94 101 126 21 63 64 298
wind 2 2-11-94 135 190 34 74 41 369
daily 2-14-94 4 16 4 3 2 7
wind 1 2-14-94 123 154 37 63 54 374
wind 2 2-14-94 89 137 37 56 45 277
daily 2-15-94 1 1 2 2 0 2
wind 1 2-15-94 70 91 16 39 26 175
mail 2-15-94 769 1050 397 403 242 1335
daily 2-16-94 0 1 1 2 0 7
wind 1 2-16-94 47 47 11 21 13 66
daily 2-17-94 21 13 2 4 8 30
wind 1 2-17-94 28 34 12 9 6 56
daily 2-18-94 2 6 2 1 0 4
wind 1 2-18-94 50 87 16 42 8 81
cumortn 2-9-94 -2 -2 -1 -3
2-17-94 -2 -1
2-18-94 -2 -1
daily 2-22-94 3 11 5 1 2 5
wind 1 2-22-94 36 38 19 12 13 81
WELD CPTNTv DEPARTMENT OF SOCIAL S' VTCES
•
CORRECTIVE ACTION PLAN FOR WELD COUNTY - FOOD STAMP PROGRAM:
1. Error-Reduction Efforts
Utilizing Resources
Unemployment Insurance (UI) Screen
Wage Data (DOL)
IEVS
County Screens (Motor Vehicle Registrations)
BENDEY
FS-7 Communication between Units
Investigation Referrals
Complaints/Information from the public
Additional concentration on error-prone cases, technician effectiveness
in addressing changes reported by recipients, such as household compo-
sition, earned and/or unearned income etc.
2. Case Reviews
Error-prone cases, zero-income cases, and remainder on a sampling basis
by Supervisor and by lead-worker
Current Regulations
Verifications - Documentation
Consistency of case status/actions
3. Claims
Case actions/corrections
Restoration for underissues/Collection-Recovery for overissue(s)
Disqualification for client intentional error(s)
4. Training
Taking advantage of all State training
Local Training, Monthly UNIT MEETING — stressing uniformity, accuracy,
in verification(s) , documentation, and effective communication, within
Food Stamp Unit and with other Units, Divisions as appropriate
03-15-90
WELD :Y DEPARTMENT OF SOCIAL Si.-_ JES
CORRECTIVE ACTION PLAN FOR WELD COUNTY - FOOD STAMP PROGRAM:
1. Error-Reduction Efforts
Utilizing Resources
Unemployment Insurance (UI) Screen
Wage Data (DOL)
IEVS
County Screens (Motor Vehicle Registrations)
BENDEX
FS-7 Communication between Units
Investigation Referrals
Complaints/Information from the public
Additional concentration on error-prone cases, technician effectiveness
in addressing changes reported by recipients, such as household compo-
sition, earned and/or unearned income etc.
2. Case Reviews
Error-prone cases, zero-income cases, and remainder on a sampling basis
by Supervisor and by lead-worker
Current Regulations
Verifications- - Documentation
Consistency of case status/actions
3. Claims
Case actions/corrections
Restoration for underissues/Collection-Recovery for overissue(s)
Disqualification for client intentional error(s)
4. Training
Taking advantage of all State training
Local Training, Monthly UNIT MEETING - stressing uniformity, accuracy,
in verification(s) , documentation, and effective communication, within
Food Stamp Unit and with other Units, Divisions as appropriate
03-15-90
INTERVIEWS
TUESDAY 2 22 94
10:00 AM ENTRANCE INTERVIEW
1:30 PM ISSUANCE REVIEW DALE LENGEL
WEDNESDAY 2 23 94
AM COMPLETE CASE REVIEWS
AM COMPLETE ISSUANCE INTERVIEW
1:00 PM INTERVIEW LUCY ZAMORA & TECHNICIANS FROM NA UNIT
3:00 PM INTERVIEW MARGARET HOCKADAY & GWEN GERTSENBERGER
THURSDAY 2 24 94
9:00 AM INTERVIEW FRED RUTHERFORD SUPERVISOR AFDC INTAKE, CONNIE
SANTILLENAS TECH 3, & PAM AGENS TECH 2
10:00 AM INTERVIEW MARGE CRANDALL SUPERVISOR ADULT UNIT, PAT LAMICA
TECH 3, MYRA CANTON TECH 3
PM CASE REVIEWS
FRIDAY 2 25 94
10:00 AM INTERVIEW RICH ROWE, DAVE HUFFMAN, JAN TAPPY,
JESSICA VOGELGESANG
WEDNESDAY 2 23 94 1:00 PM
LUCY ZAMORA & TECHNICIANS FROM NA UNIT -Arian Esquibel (Bi lingual lead technician with 24
years experience) ;Dianne Binder (17 years experience) ; Jena Benedict (2 years experience) .
Lucy Zamora supervises the NAFS unit which consists of seven technicians who carry an average
caseload of 350 to 360 cases each. Each technician does their own intake cases daily except
on Wednesday morning, and each technician does their own data entry. The case records are
divided alphabetically, and automated reports are used to monitor the case loads for equity.
This has been the arrangement for at least the last five years. There are two intake
sessions daily at 8:15 AM and 10:15 AM, and all clients are asked to attend these orientation
sessions whether they are new clients or ongoing clients who have been in the agency before.
They think that this allows them to remind the clients of their rights and reporting
responsibilities in a non threatening setting. It is their contention that clients do not
always pay much attention during their first visit to the agency because they are frequently
in somewhat of a crisis situation. They like the Single Purpose Application. The screener
at the front desk checks page one for categories, date stamps the application, and refers the
client upstairs to the NAFS Unit. The front desk screening function was rotated among all
technicians so that they would get an understanding of the various programs and gain a more
complete appreciation of each other's roles.
Mike Westmoreland attended one of the intake screening sessions. He stated that the
presentation was professional and thorough.
All technicians had a good feeling about the training they had received and given. They have
regular monthly meetings to discuss policy changes and office procedures. They also have
impromptu meetings as required and use the phone message system to share policy
interpretations. They all have their own manuals and have all attended State New Technician
Training and Ongoing Training.
Additionally, Weld County has a trainer (Lupe Martinez) who does needs assessment and
training.
Lucy Zamora & Adrian Esquibel both speak fluent Spanish and English. There has only been one
civil rights complaint regarding Food Stamps during the past ten years, and the complaint
really involved some other issue, but was referred to FNS because the client's written
statement indicated that there had been discrimination. The technicians stated that most of
the client phone calls involved questions about income calculation (especially the 4.333
rule) , vehicles and other resources, and student income.
Lucy Zamora and the technicians all discussed the error reduction effort in Weld County over
the past several years. They stated that the project involved a great deal of team work with
each person in each unit contributing something to the process. For example, Caia Berning
in the Support Unit pulls the DOLE wage reports & the IEVS reports and gets a hard copy for
the technician at recertification.
WEDNESDAY 2 23 94 3:00 PM
MARGARET HOCKADAY & GWEN GERTSENBERGER
This 7 technician Unit was responsible for the AFDC ongoing caseload. They use the single
purpose application. The 7 technicians have a case load of 260 to 285 and the entire unit
has about 1,200 cases with food stamps. They have weekly unit meetings to discuss policy
changes and other needs. She does supervisory case reviews on about 13 to 14
recertifications per technician each month. She also gets some feed back from the hearings
officer who reviews case record materials as part of her duties as hearing officer. They do
follow up on the IEVS data matches, and most of these cases are referred to the investigative
unit. After the investigations unit obtains the appropriate documentation and verification,
the case is generally sent to the local level hearings officer for a hearing on intentional
program violation.
She had several suggestions for improving the administration of the Food Stamp Program. One
involved the high lighting of the dependent care field on the CAFSS system to alert the
technician that this issue needed to be addressed when the client's employment income was
stopped. The second idea was to have the fields for rent and utilities high lighted whenever
the client changed address, to alert the technician to check the fact around the shelter
deduction. The third thing that she thought would be helpful is to have the list of AFDC FS
clients with child support paid through the child support unit printed out by technician
before the 15th of each month so that they would have fewer errors involving the $50 child
support disregard.
THURSDAY 2 24 94 9:00 AM
FRED RUTHERFORD SUPERVISOR AFDC INTAKE, CONNIE SANTILLENAS TECH 3, & PAM AGENS TECH 2
This 7 technician Unit was responsible for AFDC intake. They use the single purpose
application. Phylis Perez is the lead technician IV. New applications are screened for
expedited service by the front desk. Redetermination cases are not screened at the front
desk because the technicians have sent applications to them and set up the appointments.
Their average caseload had been 40 to 50 cases for the last several months. They do
everything that needs to be done to approve or deny a case including interviewing the
recipient, obtaining all of the initial verification for a case, assuring that the client
meets with the child support units, and making the final decision about the client's level
of benefit. These technicians do their own data entry for the COIN system, but send the food
stamp data entry to Shereda Brown. They also handle intake for transitional payments, baby
care/ kids care, and medical services.
They have three IVB Food Stamp Volumes in the Unit. In addition to the State training, they
rely on Lucy Zamora and the PA technicians for ongoing training. They track their own IEVS
hits and if a case transfers to a second technician, the first technician prints and clears
the IEVS data and assures that the information gets to the proper ongoing technician for
follow up. They use form 810 to refer most of the new cases to an investigator for a up
front home visit.
The technicians do their own data entry for assistance payments (COIN) , but Shereda Brown
does most of the data entry for the food stamps (CAFSS) .
THURSDAY 2 24 94 10:00 AM
MARGE CRANDALL SUPERVISOR ADULT UNIT, PAT LAMICA TECH 3, MYRA CANTON TECH 3
The supervisor was out sick so the two technicians were interviewed instead.
Myra had 15 years experience and Pat had 2 years experience. There are 5 technicians in the
unit plus 1 nursing home technician. There are no lead technicians, but they have requested
a reclassification of one of the technician positions. The cases are divided alphabetically
and have to have a money payment to be included in this unit. Myra had 700 OAP cases
including 80 to 90 with food stamps. Pat had about 100 cases with food stamps.
The technicians do some interviews by phone if it is difficult for the client to appear in
the office due to age or some physical limitation. There is a data entry clerk who does the
food stamps data entry.
They have monthly Unit Meetings, and each technician has a copy of the Food Stamp
Regulations. They have both attended State Technician training as well as their own internal
training.
The Supervisor handles complaints, and has a log of those complaints and their resolution.
Technicians are responsible for documentation of any complaints on the case record
application or report of contact form.
The supervisor performs supervisory case reviews and monitors the IEVS overdue list to assure
that technicians are obtaining verification of this information. There are occasional cases
requiring claims or investigative referral, but this is a less frequent occurrence than it
is in some of the other categories.
FRIDAY 2 25 94 10:00 AM
DAVE HUFFMAN - CHIEF INVESTIGATOR
He supervises two field investigators, Bob French and Dave Lawley. Bob French investigates
cases south of highway 34, and Dave Lawley investigates the cases north of Highway 34. There
is a referral form that eligibility units use to refer cases to the investigations unit. The
form lists 6 reasons for case referral:
1. Unreported income
2. Persons of opposite sex living together - mostly AFDC
3. Household composition reports
4. Forgery
5. Eligibility investigation
6. Food Stamp
7. Front end investigations
The duties include follow up on pre-certifications, fraud referrals, preparation for IPV
hearings for local level hearings, State administrative hearings, and preparation for Court
hearings to be presented by the local District Attorney.
They also serve legal documents to obtain information that has not been forthcoming on first
requests. The investigators also appear and testify at Court Hearings or Administrative
Hearings. They do pre-certification investigations on all AFDC FS intake cases.
Dave Hufman keeps extensive daily and monthly logs of all referrals, front end
investigations, and fraud investigations. The two investigators are in the field a great
deal of the time, but they report their activities to him on a daily log. He screens the
referrals before assigning the cases to one of the investigators, because the unit receives
more referrals than can actually be handled in any given month. The referrals that are not
immediately assigned are turned back to the eligibility unit through the administrator
Richard Rowe. There is frequent negotiation about these cases between the investigations
unit and the eligibility units, and some of the cases are referred a second time after
additional development of the referral by the technician. This process allows the
investigations unit to operate efficiently without developing to large a backlog. Dave
Huffman also is responsible for completion of the Report on Investigations Activities (form
36A) . Janet Tappy provides some of the data for this report. He also coordinates with
Jessica Vogelgesang in her reviews of IEVS earnings reports.
While there appear to be several minor problems in completion of the form 36A, it is the
reviewer's observation that this is one of the most productive units in the State. The unit
is viewed as an integral part of the eligibility and certification process. There is a real
working emphasis on team work and coordination.
FRIDAY 2 25 94 10:00 AM INTERVIEW RICH ROWE, DAVE HUFFMAN, JAN TAPPY,
JESSICA VOGELGESANG
RICH ROWE - ASSISTANCE PAYMENTS ADMINISTRATOR & FRAUD PREVENTION UNIT SUPERVISOR
Rich Rowe administers the Assistance Payments Unit, the Investigations Unit, and the Fraud
Prevention Unit. He developed a strong error rate reduction plan. His case load reports,
and the corrective action plan for the food stamp unit is attached. He explained that he had
each individual and each unit develop a plan for their contribution to the error reduction
plan. These plans are similar to other plans the reviewer has seen on paper, but the process
of developing these plans may be somewhat different in the sense that each person seemed
knowledgeable about the plan and each unit seemed quit committed to doing what they could to
improve payment accuracy. The NA Unit did a 100% case review of all cases over a period of
time, and committed one investigative technician to doing the follow up on the IEVS data
matches after the technician reviewed the information against the case record. They focussed
on error prone cases. They improved communication between units. They put a strong emphasis
on front end investigations and follow up on other investigations and claims activities.
They also had some training on regulations, documentation & verification, and improved
communication between units. The result of these effort was the lowest case and payment
error rate of any of Colorado's ten large counties. Mr. Rowe also said that he had expressed
the concern that client service would remain a priority for the agency, as well as, the
emphasis on payment accuracy.
Jessica Vogelgesang, who reports to Rich Rowe, investigates IEVS wage referrals for the food
stamps program. She gets these reports from the technicians after they have done their
preliminary case reviews. She has good organizational skills and follows up on each of the
IEVS data matches by writing and calling employers, and sending legal documents and doing
field work as needed. She keeps a file on each case she investigates, so that she does not
need to do additional work for those cases that are referred more than once. She also
appears to testify for the local level IPV hearings as needed.
Local Level Hearings Officer Janice C. Tappy, also reports to Rich Rowe.
In addition to her duties as local level hearings officer, she also reviewed a large number
of error prone food stamp cases as part of a 100% review of all food stamp cases in Weld
County. In addition to reviewing cases that were probable error cases, she was able to
develop information regarding training needs for the eligibility supervisors and
administrator.
Janice Tappy used one of the cases selected for review (Jesus Valdez) as a model for
explaining the procedures she uses in her role as IPV hearings officer.
On 4/23/93 she received a request for an IPV hearing because the client had not reported
earnings received from 5/92 through 10/92.
On 4/27/92 she sent the client a notice of the scheduled IPV hearing, an explanation of
hearings procedures, a waiver form, a letter explaining the client's rights, and a list of
free attorney's. On 6/25/93 she remailed these same forms to the client's new address. The
letters were sent by both regular mail and registered mail. She received no response within
15 days. She also sent a notice of the hearing to the agency personnel regarding the
hearing.
On 8/19/93 She held the hearing and sent out notices regarding her decision about intentional
program violation. On 9/14/93 she entered the data regarding the six month disqualification
on the automated system.
Complaints Coordinator - Ju_y Crosbey - Secretary to the Director of Weld DSS.
She serves as the complaints coordinator for Weld County. All personnel were aware of the
need for a complaint log, and referred to her role as complaints coordinator when this topic
was discussed.
She discussed her role as complaints coordinator for the County DSS with the reviewer. She
tracks the complaints that come through the Director' s Office,
She says that she only had about 2 to 3 FS compaints come through her office during the past
6 months. Two of the complaints were from the same person.
Most of the FS complaints are directed to the FS Supervisor or one of the other supervisors
if the case is a PA case. She and the supervisors maintain a complaint log.
TUESDAY 2 22 94 1:30 PM & WEDNESDAY 2 23 94 9:OO AM
ISSUANCE REVIEW DALE LENGEL
Dale Lengel assisted the reviewers with the review of issuance and security. In addition,
he answered the questions regarding these two subjects and provide the reviewers with a
procedural overview of this operation. The County has implemented a strong corrective action
plan to reduce mail loss and improve security. Physical changes were made to the issuance
area to improve security and additional changes were being planned. The County Director met
with the local police and they did a thorough security review of the facility and made
recommendations for additional improvements in security.
Since Mr. Lengel was relatively new to the food stamp program, the reviewer mailed some
relevant agency letters regarding food stamp issuance.
WELD COUNTY APPOINTMENT LOG CASES TO BE PULLED
FOR MANAGEMENT EVALUATION
December 3 , 1993
1. Lynn Chrisman
The client never showed for her appointment. There was no case to
review by ME Reviewer.
December 6, 1993
2 . Jesus Granados
The client never showed for his appointment. There was no case to
review by ME Reviewer.
3 . Teresa Wadsworth
The client never showed for her appointment. There was no case to
review by ME Reviewer.
December 7 , 1993
4 . Jeffrey Hubbard--522117014
CASE TIMELY PROCESSED
CASE IN ERROR--SHELTER COSTS NOT BEING ALLOWED
The client applied 12-7-93 and was certified 12-15-93 for a
certification period of 12-93 through 11-94 . The agency was
applying $254 monthly SSI . Effective 3-94 the agency began
applying $446 SSI and $34 monthly earnings. An SDX Register shows
that on transaction date 12-21-93 the SSI amount is $446 and there
is an Earned Income amount of $34 . The client declared a monthly
rent amount of $210 on the SPA and attached is a rent verification
from Dale and Beth Gainsvelle. The agency is not allowing any
shelter costs. The case is timely processed, but it is an error.
The agency did document that for December the client would only be
receiving $254 SSI .
December 9, 1993
5 . Nancy Hicks--523928476
CASE TIMELY PROCESSED/APPROPRIATE CHANGES WERE MADE
This client was on the Appointment Log for December 9 . The current
certification period is for 9-93 through 2-94 . The ME Reviewer is
not sure why the client was on the Appointment Log. The client
reapplied on 8-9-93 and was certified on 8-25-93 . Beginning 9-93
the agency was applying $300 monthly earnings, $329 monthly UCB,
and $100 Child Support. The client's total expenses were $623 . On
10-29-93 the agency received a Change Report Form in which the
client reported a change of address as of October 18 and that her
UCB had run out. The client indicated she had moved in with her
Mother. The agency made a note at the bottom of the page that the
client was still receiving UCB. The agency requested verification
of the move. On 12-2-93 the agency received verification that the
client paid no rent, but was paying her Mother' s entire utilities.
Effective for 1-94 the agency deleted the previous rent amount and
was only allowing the SUA. The agency made the change of address
on the FS-3B. On 1-10-94 the client reported another move, and the
agency made the verified changes in shelter costs.
6 . Kelli Dill
The client never showed for her appointment. There was no case to
review by ME Reviewer.
December 13 , 1993
7 . Paul Gomez--523111969
CASE TIMELY PROCESSED/POSSIBLE FOLLOWUP NEEDED
This client was on the Appointment Log for December 13 . The client
was previously certified for 11-93 only, and then reapplied 12-13-
93 for a new certification period of 12-93 through 2-94 . The
agency is applying $356 AFDC for household member, Dana Martinez .
The client declares no earned income nor does he state where he was
last employed. The SPA shows that a David is applying for Social
Security and SSI , however the ME Reviewer does not show a David in
the household? The head of the household' s name is Paul or Pablo.
The household 's expenses exceed their income, and it appears from
the case record that the client has declared no income since
January/1993 . There is no copy of a DOLE screen on the client in
the file. This case possibly should be referred to IU for
followup.
December 13 , 1993
8 . Carla Craven--523298367
CASE TIMELY PROCESSED/BENEFITS CORRECTLY DETERMINED
The client was on the Appointment Log for December 13 . The case
record shows that the client applied 12-20-93 and was certified 12-
21-93 for a certification period of 12-93 through 2-94 . The agency
was applying $367 monthly gross earnings and $100 other income.
The total shelter costs were $494 . Effective 1-94 the agency
deleted the earnings and began applying $280 AFDC. The agency
continued to apply the $100 other income. The client reapplied on
2-1-94 and the agency is now applying $75 weekly earnings, $140
AFDC, and the $100 other income.
December 14 , 1993
9 . Tina Lever--585087843
CASE TIMELY PROCESSED
The client was on the Appointment Log for December 14 . The
previous certification period was for 7-93 through 12-93 . The
client reapplied on 12-14-93 and was recertified on 12-21-93 for
the new certification period of 1-94 through 6-94 . The agency is
applying $242 weekly earnings for the client ' s spouse, Joseph
Lever. The agency took three pay-stubs and correctly converted the
average amount. The client 's expenses do not exceed their income.
Wage stubs were attached to the SPA along with rent and utility
verification.
10. Ramona Chrispman--524841175
CASE TIMELY DENIED BENEFITS
The client was on the Appointment Log for December 14 . The
previous certification period was for 7-93 through 12-93 . The
client reapplied on 12-14-93 and was denied on 1-12-94 for failure
to provide requested verification. The client failed to provide
verification of her spouse 's earnings. The case was properly
denied.
December 17, 1993
11. Christy Hardcastle
The client never showed for her appointment. There was no case to
review by ME Reviewer.
AFDC APPOINTMENT LOG CASES
December 1, 1993
12 . Michelle Curtis--523317690
CASE PROPERLY SCREENED
This client was on the Appointment Log for December 1. On the SPA
for 12-1-93 the client applied only for Baby Care/Kids Care and
Medical Assistance. The client lives with her Mother and has no
minor children of her own. She does not qualify as a separate
household from her Mother. Her Mother is not aged or disabled.
December 3 , 1993
13 . Sheila Schockly--524943265
The client was on the Appointment Log for December 3 . There was
not any Food Stamp information in the case file. This case was a
Medical only case and was discontinued 12-31-93 . The ME Reviewer
checked CAFFS and found that this client had been on food stamps
from 8/93 through 1/94 with her husband Travis and their three
children. So there was no reason to process food stamps at the
time of the review. The absence of the food stamp file was not
explored or explained.
14 . Ed Hernandez--522393917
CASE PROPERLY DENIED
The client was on the Appointment Log for December 3 . The previous
certification period was for 10-93 through 11-93 . The SPA is dated
11-9-93 . FS-3B #18 shows that the client was denied for 12-93 for
household composition ineligibility. The case had been referred to
the Fraud Unit on 12-9-93 . Apparently Investigations had disclosed
that the client 's spouse was living in the household and she had
earnings. The case was properly denied.
AFDC APPOINTMENT LOG CASES
December 7 , 1993
15. Lavonne Wood--507423125
CASE TIMELY PROCESSED/
ERROR CASE--SHELTER COSTS ARE VENDORED AND BEING APPLIED AS
EXPENSES
The client was on the December 7 Appointment Log to be given an ID
card by the technician.
The most recent FS-3 in the file is dated 5-3-93 for a
certification period of 6-93 through 5-94 . The client was
recertified on 5-17-93 . The agency is applying $36 PA income, $389
Social Security income, and $65 SSI. The client ' s total expenses
are $476. On the FS-3 the agency documented an amount of $83 . 01
for the trailer and $190 for the trailer space. There are receipts
attached to the FS-3 to verify these amounts. This totals to $273 .
The FS-3B shows the agency applying $278 . The FS-3B shows the
agency is also allowing the Telephone Standard of $24 . On the FS-3
there is a notation that the client' s son, Mike, is paying this
expense. If the payment is vendored than the client should not be
allowed the expense. The other possible error in this case is that
on the receipt log for the trailer space rent amount of $190 the
Landlady states that for 5-1 and 6-1 the $190 was paid by Mike.
Again this is a vendored payment and should not be allowed as an
expense. The Landlady also indicates that there are two adults in
the household. If the client ' s son, Mike, is the other adult and
he is in fact paying the space rent and the telephone charges, than
the client should not be allowed those expenses.
16 . Amy Sapp--521632083
CASE NOT TIMELY PROCESSED FOR EXPEDITED SERVICES
The client came into the agency to apply for AFDC and Food Stamps
on 12-7-93 . The agency indicated on a summary sheet that the case
was to be expedited. The client indicated she lives alone and that
her Mother has been furnishing her needs. On an AP-9, dated 1-24-
94 , the agency indicated that the client expects to receive a lump
sum settlement from an Insurance Co. due to a car accident in 1989 .
The settlement is being held in a Trust Account until the client
turns 21 on 1-18-94 . The agency indicated that the case was
certified for December and January only. The date of the interview
on the SPA was 12-9-93 . FS-3B record #2 shows that the case was
certified on 12-15-93 . The case has -0- income and was not
certified for expedited services.
AFDC APPOINTMENT LOG CASES
December 9 , 1993
17. Caroline Madison--522577435
ACTION REQUIRED - FS APPLICATION WAS NOT APPROVED OR DENIED.
This client was on the December 9 Appointment Log. On the SPA the
client indicated she was applying for Food Stamps, AFDC, Baby
Care/Kids Care, and Medical Assistance. The client indicated she
was living with her Sister. Her Sister' s date of birth is 6-11-53 .
The client does not qualify for separate household status from her
Sister, as the Sister is not aged or disabled. The agency opened
the case for Medical Assistance only. The ME Reviewer did not find
a Denial Notice on the client in the case file. The ME Reviewer
looked at the CAFFS screen and found no record of the client using
her name or her social security number. Since the client did apply
for food stamps, there should have been a denial of her food stamps
even if she did not qualify.
December 13 , 1993
18. Paul Clifford--396768085
CASE IMPROPERLY DENIED FOOD STAMPS
The client was on the December 13 Appointment Log. On the SPA,
dated 12-13-93 , the client applied for Food Stamps, AFDC, Baby
Care/Kids Care, Leap, and Medical Assistance. The client declared
that the household' s last income was received 12-1-93 . The agency
notes that the client 's last day of work was 12-6-93 and his last
check of $600 included vacation pay. The client declared a rent
amount of $550 and utility expenses. There were two pay-stubs in
the case file that totalled to $1670. 46 for December. The case was
approved 2-9-94 for Medical only. The agency indicated that the
Kids Care was approved for two children only. Apparently the Food
Stamps were never approved as the agency indicated that the husband
never cooperated by going to Job Services. The problem is that as
long as the client Work Registered, the case should have been
opened for Food Stamps by 1-13-94 . On 1-7-94 the agency indicated
that her husband was still looking for employment and that if he
found employment she would report it. From the date of application
to 1-13-94 the client was unemployed, and the case could have been
opened for Food Stamps by 1-13-94 . The client' s subsequent failure
to cooperate with Job Search would have been an action to be
considered after 1-13-94 .
December 14 , 1993
19. Elizabeth Temple--562068625
CASE PROPERLY SCREENED
This client was on the Appointment Log for December 14 , 1993 . On
the SPA the client applied for Baby Care/Kids Care and Medical
Assistance only. The client did not apply for Food Stamps, so this
case was not reviewed.
IEVS CASES
20. Brenda Chavez--524273052
THE AGENCY CLEARED THE IEVS HIT
This case was an overdue IEVS hit in UIB. The due date was 1-3-94 .
The most recent FS-3 is dated 10-29-92 , for a certification period
of 11-92 through 4-93 . The previous cert. periods were 5-92
through 8-92 and 9-92 through 10-92 . For the cert. period 5-92
through 8-92 the agency was applying UCB for the client ' s spouse,
Eleuterio Chavez . The total amount being applied was $836 each
month. The agency has been attaching the IEVS hits to the case
file and DOLE has consistently reported a different UCB amount than
what the agency was applying. There is a possibility for error if
the amounts are consistently more than $25 each month. For the
cert. period 9-92 through 10-92 the agency was applying no UCB.
Beginning with the 11-92 cert. period the agency is applying no
UCB. The Benefit Payment history shows that the client 's UCB
discontinued 11-17-93 . The agency needs to clear the IEVS hit.
The agency is applying $180 weekly earnings for the client ' s spouse
from Durango Knives. This employer appears on the wage screens for
the client' s spouse.
21. Jose Valdiviezo-Acosts--522651668
THE AGENCY CLEARED THE IEVS HIT PRIOR TO THE REVIEW
This case was an overdue IEVS hit in UIB. The due date was 1-3-94 .
The most recent FS-3 is dated 11-30-93 for a certification period
of 12-93 through 2-94 . The agency was applying -0- income and then
effective 1-94 the agency began applying $229 AND. . The client' s
monthly expenses are $424 . The client was receiving UCB of $121
weekly from 6-3-93 only, and then beginning 9-28-93 for one day .
only for a retroactive period of 3-23-93 through 5-29-93 . This was
a non-recurring lump-sum payment, so it would not be counted as
income. The agency did document that the client is meeting
expenses with the retroactive payment from UCB.
22 . Mark A. Gryboski--399668568
THE AGENCY CLEARED THE IEVS HIT
This case was an overdue IEVS hit in UIB. The due date was 1-3-94 .
On 9-8-93 client declared he filed for UIB after being fired
without grounds. On 2-18-93 the agency accessed DOLE UIB records
showing client received three UIB payments of $119 each--on 9-28-93
and two on 10-5-93 . There is no claim as the income is not
continuing. The IEVS data match was cleared before case was
selected for ME Review.
CASES SELECTED FROM LOCAL LEVEL IPV HEARINGS LIST
23 . 451 04 7706 6/15/93 RAMON ACEVEDO
24 . 626 26 3993 8/19/93 JESUS VALDEZ
25. 521 08 8040 7/8/93 VICTORIA GUTIERREZ
26. 523 96 0359 10/7/93 GLORIA BENEVIDES
27. 521 23 1483 7/22/93 CAROLINE GRANADOS
The above local agency IPV hearings were selected for review. The
Hearings Officer, Janet Tappy, used these cases to reconstruct the
IPV hearings process for the reviewer. From this review, it was
apparent that the agency was providing the client with all of the
proper notices and complying with regulations concerning local
level hearings regarding intentional program violation.
3/29/94 Weld Quality Assurance
SSN: 368401440
LAST NAME: Horvath
FIRST NAME: Elizabeth
REVNUM: 930708
COUNTY OFFICE: Weld
MONTH YEAR: 1 93
FINDING: Overissued
ERROR AMOUNT: $11
ALLOTMENT_AMOUNT: $27
ELEM: RSDI Bene
FOLLOW_UP: Complete
SSN: 456556852
LAST NAME: Vasquez
FIRST NAME: Juan
REVNUM: 932022
COUNTY OFFICE: Weld
MONTH YEAR: 893
FINDING: Overissued
ERROR AMOUNT: $ 12
ALLOTMENT AMOUNT: $117
ELEM: RSDI Benefits
FOLLOW—UP: COMPLETE
SSN: 521478660
LAST NAME: McNeece
FIRST NAME: Michelle Lau
REVNUM: 930156
COUNTY OFFICE: Weld
MONTH YEAR: 1092
FINDING: Overissued
ERROR AMOUNT: $ 30
ALLOTMENT AMOUNT: $ 203
ELEM: PA INCOME
FOLLOW—UP: Complete
3/29/94 Weld Quality Assurance
SSN: 521595271
LAST NAME: Urias
FIRST NAME: Eva V
REVNUM: 931088
COUNTY OFFICE: Weld
MONTH YEAR: 393
FINDING: Overissued
ERROR AMOUNT: $ 12
ALLOTMENT AMOUNT: $ 104
ELEM: RSDI Benefits
FOLLOW UP: Complete
SSN: 521921698
LAST NAME: David
FIRST NAME: Paul
REVNUM: 930154
COUNTY OFFICE: Weld
MONTH YEAR: 1092
FINDING: Overissued
ERROR AMOUNT: $ 34
ALLOTMENT_AMOUNT: $111
ELEM: EARNED INCOME
FOLLOW—UP: Complete
SSN: 810080770
LAST NAME: Perez
FIRST NAME: Maria
REVNUM: 931837
COUNTY OFFICE: Weld
MONTH YEAR: 793
FINDING: Overissued
ERROR AMOUNT: $ 100
ALLOTMENT AMOUNT: $ 286
ELEM: EARNED INCOME
FOLLOW-UP: COMPLETE
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