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Home My WebLink About20260724 C,onfva( IN- I U-I-q q BOARD OF COUNTY COMMISSIONERS PASS-AROUND REVIEW PASS-AROUND TITLE: 2026 Renewal for Setpoint Software and Services DEPARTMENT: Information Technology DATE: 3/4/26 PERSON REQUESTING: Ryan Rose Brief description of the problem/issue: Annually, Weld County renews an agreement with Setpoint Systems for Software and Services related to building environmental controls. This request is to renew the agreement for the next annual term. The agreement is supported by the Facilities Department and has been reviewed by the County Attorney's office. The expected costs are included in the Facilities Department Budget. What options exist for the Board? 1) Approve Agreement 2) Request work session to discuss Consequences: Operational critical software Impacts: Support for software and hardware that maintains building environmental controls Costs (Current Fiscal Year/Ongoing or Subsequent Fiscal Years): $12,702 (corresponding to 6 technical support visits of up to 8 hours each. Costs are included in the Facilities Department Budget Recommendation: It is the recommendation of the Information Technology Department to approve this renewal. Support Recommendation Schedule Place on BOCC Agenda Work Session Other/Comments: Perry L. Buck Scott K. James Jason S. Maxey Lynette Peppier 712 Kevin D. Ross 2026-0724 Con5u*1-)90/1_I , 3/3DIZ(o q/ 4 /?k) I7OOIS ( SETPOINT"' Smo 1983 SYSTEMS CORPORATION Weld County Greeley, CO Technical Support Agreement --1t �A, „,,...,.b, .;,_:_ T. , . ,, -G O U N TY Account Manager:Ted O'Connell 3/5/2026 collaborative solutions. unmatched training. 24/7 service DENVER COLORADO SPRINGS 1.800.372.8837 8167 South Park Circle 1055 Elkton Drive info@setpointsystems.com Littleton, CO 80120 Colorado Springs, CO 80907 setpointsystems.com TECHNICAL SUPPORT AGREEMENT (TSA) ESTIMATE NUMBER: RM2025080083 DATE: 3/5/2026 SUBMITTED TO: Patrick Oneili Now known as Weld County Facilities Department Customer 1105 H Street P.O. Box 758 Greeley, CO 80632 PROJECT: TSA#TBD—Term is one year from date of acceptance NET PRICE: TSA Term TSA Visits Cost Total Total Per Visit Term Cost Term Cost El 1 year (12)8hr Visits $1,110.00 $18,320.00 $18,320.00 El 1 year (6)8hr Visits $2,117.00 $12,702.00 $12,702.00 ❑ 1 year (4)8hr Visits $2,329.00 $9,316.00 $9,316.00 SPECIAL CONSIDERATIONS: enteliWEB annual subscription included PERIODIC BILLING Per visit FREQUENCY: REMARKS: Setpoint will provide the services listed in accordance with the attached TECHNICAL SUPPORT AGREEMENT,which includes: • System Hardware, Firmware, and Software Services • Attachment A-BAS covered in this agreement • Attachment B -Technical Support Tasks • Attachment C- IT Technical Support Tasks • Attachment D-Software License Management • Terms and Conditions Proposal Accepted Submitted By By Customer Setpoint Systems Corporation <L/c9 Si nature MAR 3 0 2026 Ted'O'Connell Scott K.James,Chair, Board of Weld County Commissioners Printed Name/Title Approved by President Attest:Clerk to the Board ' . ��fj` 47(Bitert �-.By: eputy Clerk to the �[r .• i;IS6I Setpoint Systems Corporation TSA V-2019-V3 1+440 'I 201lo-U1ZLA • ROCKY MOUNTAIN: 8167 SouthPark Circle, Littleton, CO 80120 (303)733-2300 24/7 service 1-800-372-8837 www.setpointsystems.com info@setpointsystems.com • • ROCKY MOUNTAIN: 8167 SouthPark Circle, Littleton,CO 80120 (303)733-2300 24/7 service 1-800-372-8837 www.setpointsystems.com info@setpoi ntsystems.co m TECHNICAL SUPPORT AGREEMENT (TSA) SYSTEM HARDWARE, FIRMWARE, AND SOFTWARE SUPPORT Setpoint Systems Corporation (Setpoint)will provide the services listed herein to Customer on the Building Automation System (BAS)described in the attached documents that specify hardware, firmware, and software services by a factory-trained service representative. SERVICE RESPONSE AND ONSITE SUPPORT PHONE AND/OR Setpoint will respond within ONE (1)hour after initial notification by an ONLINE ACCESS authorized representative of the Customer's facility utilizing Setpoint's 24/7 service line 800-372-8837 or service@setpointsystems.com. CONSULTATION Setpoint will provide phone consultation to the Customer regarding system hardware and software operation and database changes. Phone consultations will not exceed FIFTEEN (15)minutes. Corrective maintenance and system repairs of other Setpoint contract customers shall take priority over remote online access and/or phone consultations. ONLINE ACCESS Setpoint will remotely log in to a system, provided the Customer has a BAS web-accessible system and Setpoint has administrative login rights supplied by the Customer. The Customer shall maintain and be responsible for the cost of any online access requirements connected to and/or required to maintain and troubleshoot the BAS. ON-SITE If the Setpoint representative determines a site visit is required to complete RESPONSE diagnostics or to make corrections, Setpoint will be on-site within TWENTY- FOUR(24) hours of the call. Service calls are subject to the labor rates described herein (See 'SERVICE PRICING'on page 5). ON-SITE Setpoint will document each on-site service call and/or TSA visit in the Setpoint DOCUMENTATION provided Log Book on site showing time, date, operator, and a brief description of the activity along with any recommendations. Setpoint will provide the on-site Log Book consisting of the following: • Emergency contact procedures • As-built drawings (where applicable) • Operator log • O&M manuals (where applicable) • Service log • Flash drive for system backups • Equipment log AGREEMENT The Technical Support Agreement performance will be reviewed with a COVERAGE Customer representative at least one time per year. The review will include a REVIEWS summary of the past year's activity under the contract and an evaluation of the coverage against customer needs. Suggestions for a change in coverage or other improvements will be discussed. Setpoint Systems Corporation TSA V-2019-V3 SOFTWARE Setpoint will back up the BAS database(s)for controllers and operator PROTECTION workstations(OWS)on each site visit(where applicable). In the event of memory loss on any of the servers,OWS,or controllers,Setpoint will reload the affected databases from the current backup copy that is stored in the Log Book flash drive. SYSTEM A Setpoint Account Manager will be available on a regular basis for system PERFORMANCE consultation regarding energy management, performance reviews, system REVIEWS upgrade strategies, system migration, expansion and other BAS improvement measures. ON-SITE SERVICE Technical support shall be performed in accordance with a program of Delta &TECHNICAL Controls standardized routines. Components suspected of being faulty may be SUPPORT repaired or replaced at Setpoint's recommendation to restore system integrity. Services may include: O Priority hardware repair 2 Advanced replacement O Loaner program(Delta Controllers Only) 2 Management of licenses lI Firmware and software upgrades II Assigned service account manager O Update and upgrade planning O System audit AGREEMENT The TSA performance will be reviewed with a Customer representative at least COVERAGE one time per year.The review will include a summary of the past year's activity REVIEWS under the contract and an evaluation of the coverage against customer needs, including suggestions for any change in coverage or other improvements. CONTRACT This Agreement is in effect for selected term. It will automatically be renewed on RENEWAL a year-to-year basis upon expiration of the original term, unless either party terminates the agreement with a written notice thirty(30)days prior to the anniversary date.The minimum annual escalation rate of 3%will apply upon automatic renewal. Escalation rates greater than 3% will be submitted in writing (30)days prior to the anniversary date. CUSTOMER TSA Customers are given priority seating for unlimited FREE training per TRAINING Setpoint's training schedule at the Colorado and Minnesota offices. Classes will be hands-on classes taught by factory-trained instructors. Class material, continental breakfast and lunch will be provided. TSA Customers may attend classes as often as desired based on space availability. Specialty classes do not apply. Customers may register on SetpointSystems.com. Access to our on-line training videos (when available) and technical articles. COVID-19 Masks will be worn by our staff at all times while on the site PRECAUTIONS Social distancing will be exercised Work areas will be kept clean and sanitized when leaving • Setpoint Systems Corporation TSA V-2019-V3 SERVICE PRICING Regular Rate O.T. Rate Sundays & Holidays Rate TSA SERVICE $125.00 $187.50 $250.00 RATES NON-TSA $225.00 $337.50 $450.00 SERVICE RATES TSA Rates include: CUSTOMERS' • Regular service hours are 7:30 am to 4:30 pm Monday to Friday BILL RATES • 1-1/2 times standard rate for non-business hours • 2 times standard rate for Sundays and holidays • 1 hour minimum portal-to-portal charge for site visits • 2 hour minimum on-site charge for site visits • Mileage charge of$1.00 per mile from Setpoint office in Littleton, Colorado to the Customer's location and return to the Setpoint office • Taxes are based upon local requirements • Freight is added to the total cost of an order when identified • Phone consultations exceeding fifteen (15) minutes will be billed in 1/2 hour increments PARTS TSA Customers qualify for list price less 50% on all Delta components. Setpoint Systems Corporation TSA V-2019-V3 ATTACHMENT "A"- BAS COVERED UNDER THIS AGREEMENT NUMBER: RM2025080083 COVERED Community Corrections FACILITIES: Social Services Alternate Programs North Jail SE Services North Administration Law Enforcement SW Services Training Center Public Works Public Health 822 T" Street Annex 71"Street Main Clerk Recorder Crime Lab Coroner Building SE Annex Building Setpoint Systems Corporation TSA V-2019-V3 ATTACHMENT "B"- TECHNICAL SUPPORT TASKS NUMBER: RM2025080083 SOFTWARE SUPPORT TASKS Based on available time, the following technical support tasks may be performed in accordance with a program of manufacturer's and industry standardized routines. Components suspected of being faulty will be reported to the Customer and may be repaired or replaced with the Customer's written approval. • Review set points • Review database setup Control Loops: • Interview end-user comfort and operations • Tune control loops, as required PROGRAM VERIFICATION • Review database setup and reporting AND FINE • Verify system scanners TUNING: Trend Logs: • View trend logs:single, multiple point displays Rotating schedule of sample checks • Review alarm reports of programs • Review database setup and reporting Alarms: • Review alarm messaging • Review alarm priorities • Interview end-user for proper start/stop times Scheduling: • Review databases • Check all panels • Check for panel drawings • Check all panel terminations • Check all connectors: Power, PC, Printer, RS485, ModBus, etc. • Check for tagging General-Visual • Check indication lights operational: Inspections: • Power"on"switch light HARDWARE • CPU control light • Scan rate light VALIDATION • VDC power light AND INSPECTIONS: • Log-in light • Output indication light Rotating Schedule • Input indication light of Sample Tasks • HOA switches in"Auto" position Review On-Site Logbook: • Program changes • Set point changes Terminal • System database backups Operations: • Problems • Successes • Check and test PC: o Clean screen(s) o Visual display clarity Setpoint Systems Corporation TSA V-2019-V3 o Cable connections o Operating system diagnostics HARDWARE • Perform system diagnostic testing SUPPORT Perform System • Print system reports TASKS Diagnostics: • Report all errors and recommendations • Report all errors and recommendations • Backup database and provide back-up media Digital Inputs: • Check operations • Check calibration and re-calibrate, if required • Check database for setup • Check operations Analog Inputs: • Check calibration and re-calibrate, if required SYSTEM END- • Check database for setup INTTO-END operations• b Check INTEGRITY y point commanding TESTS: Digital Outputs: • Check calibration and re-calibrate, if required Rotating schedule • Check database for setup of sample point checks • Check operations by stroking device via point Analog Outputs: commanding • Check stroke and seating and re-calibrate, if required • Check database for setup • Check operations Pulse Points: • Check calibration and re-calibrate, if required • Check database for setup Setpoint Systems Corporation TSA V-2019-V3 ATTACHMENT "C"- IT TECHNICAL SUPPORT TASKS NUMBER: RM2025080083 SERVICE RESPONSE PHONE AND/OR Setpoint will respond within ONE (1) hour after initial notification by an ONLINE ACCESS authorized representative of the Customer's facility utilizing Setpoint's 24/7 service line 800-372-8837 or service@setpointsystems.com. IT SUPPORT TASKS Based on available time, the following IT technical support tasks may be performed in accordance with a program of manufacturer's and industry standardized routines. • Removal of thermal dust/debris • Clean and reset circuit boards • Power surge/UPS equipment check MAINTENANCE • Virus check • Hard disk space verification • Hardware and software inventory • Hardware diagnostics • OS Service Pack verification/installation and updates if applicable • Controls software update recommendations; proposal provided by UPDATES Customer's Account Manager • Virus definition update verification • Hardware and software update if applicable • Software license management and annual cost if applicable • PC performance optimization PERFORMANCE • Server performance optimization • OS startup optimization • Network performance optimization • Check Log Book LOG BOOK: • Address and log all items performed on call in addition to recommendations Setpoint Systems Corporation TSA V-2019-V3 ATTACHMENT "D"- SOFTWARE LICENSE MANAGEMENT While the TSA agreement is enforced, Setpoint will manage the renewal of the following licenses for this system throughout the TSA's duration. Software Description N/A YES NO enteliWEB Facility Management Software X enteliVIZ Graphics Software X _ enteliWEB Add-ons: Milestone X Protect-enteliWEB camera integration X enteliWEB Facility Scheduler X enteliWEB Weather Gateway X enteliWEB Interactive Kiosks X enteliWEB Network Tool X enteliWEB Data Transfer Module X enteliWEB Device Snapshot Tool X enteliWEB Meter Correction X enteliWEB Bookmark Module X enteliWEB Commissioning Module X enteliWEB Advance Points List Widget X enteliWEB BMS Reporting X enteliWEB Tenant Billing X enteliWEB Energy X enteliWEB Earthright Energy Dashboard X Visual BACnet X enteliWEB Optigo Integration Module X Kaizen Energy Analytics X Legacy Products: ORCAview X ORCAweb X Illustrator X Historian X Setpoint Systems Corporation TSA V-2019-V3 TERMS & CONDITIONS By accepting this Proposal,Customer agrees to be bound by the following terms and conditions: 1.0 GENERAL PROVISIONS agreement within thirty (30)days after the same shall become 1.1 Normal working hours are defined as 7:30 A.M.to 4:30 due and payable. P.M. Monday through Friday inclusive, excluding Holidays. 3.3 In the event of termination,all payments invoiced but 1.2 Throughout the term of this agreement, CUSTOMER not paid by the Customer shall become immediately due and shall maintain site conditions within the common environmental payable. Charges for all other work performed for which range of all system devices, as specified in the specifications. Customer has not been invoiced shall immediately become due Setpoint Systems Corporation reserves the right to terminate or and payable upon request by Customer of an invoice. refuse service when, in its opinion, conditions at the site installation represent a health or safety hazard. 4.0 LIMITATION OF LIABILITY AND WARRANTY 1.3 Customer shall provide reasonable means of access to 4.1 Setpoint Systems shall not be liable for any loss,delay, the equipment being serviced. Setpoint Systems shall not be injury,or damage that may be caused by circumstances beyond responsible for any removal, replacement or refinishing of the its control, including, but not restricted to,acts of God,war,civil building structure, if required to gain access to equipment. commotion, acts of government, fire, theft, corrosion, floods, Setpoint Systems shall be permitted to control and/or operate all water damage, lightening, freeze-ups, strikes, lockouts, equipment necessary to perform the services herein described differences with workmen, riots, explosions, quarantine as arranged with the Customer's representative. Customer shall restrictions, delays in transportation, shortage of fuel, labor or make available, if requested for safety reasons, an authorized materials, or malicious mischief. IN NO EVENT SHALL representative on the premises during Setpoint Systems' SETPOINT SYSTEMS BE LIABLE FOR ANY SPECIAL performance of service. INDIRECT,CONSEQUENTIAL OR SPECULATIVE DAMAGES; 1.4 Setpoint Systems shall warrant all new materials however,this sentence shall not relieve Setpoint Systems of any provided under this contract for one (1) year from date of liability for damage to property or injury to persons resulting from installation. accidents caused directly by the negligence of Setpoint Systems 1.5 This agreement, when accepted in writing by the in performance or failure of performance of its obligations under Customer and Setpoint Systems, shall constitute the entire this agreement. agreement between the two parties. 4.2 Setpoint Systems shall not be required to make safety 1.6 All Setpoint Systems materials, tools,documentation tests,install new devices or make modifications to any equipment and test equipment used on the job site shall remain exclusive beyond the scope of the original contract in order to comply with property of Setpoint Systems.Setpoint Systems shall have use recommendations or directives of insurance companies, of common building tools,such as ladders,etc. government bodies,or for other reasons. 4.3 Setpoint Systems shall not be required to make 2.0 TERMS OF PAYMENT replacements or repairs necessitated by reasons of negligence, abuse or misuse, or by reason of any other cause beyond its 2.1 For services not covered herein and performed by Setpoint Systems upon Customer's request,Customer agrees to control except ordinary wear and tear. pay Setpoint Systems in accordance with its then prevailing rates 4.4 This agreement pre supposes that all equipment is in and terms(including reimbursement of third party bill processing satisfactory working condition, is at the recommended version and vendor qualification fees and expenses). level, and unmodified. Upon initial inspection or initial seasonal startup, Setpoint Systems will make recommendations in writing 2.2 This agreement may be adjusted on any anniversary to Customer of those repairs and/or replacements determined date for changes in labor and/or material charges,and items or necessary to bring equipment to proper operating condition. equipment covered by mutual agreement of both parties. Should repairs not be authorized within thirty (30) days, the 2.3 Customer agrees to pay applicable sales,use or like equipment will be eliminated from coverage and the agreement taxes in addition to the amounts set forth above that Setpoint price shall be adjusted accordingly. Systems is required to collect or that are later imposed on 4.5 If the equipment or software included under this Setpoint Systems in connection with this agreement unless agreement is altered,modified or changed by a party other than Customer provides valid evidence of exemption from such tax. Setpoint Systems,this agreement can be modified to incorporate 2.4 Setpoint Systems reserves the right to withhold without such changes and the agreement price can be adjusted liability, with prior written notice, any service called for if accordingly. payments due Setpoint Systems(whether under this agreement 4.6 It is understood that the provisions of this agreement or other contract)are not made in accordance with these terms. apply only to the systems and equipment listed herein.Repair or 2.5 If technical service agreements are cancelled before replacement of any other systems or equipment not included completion,early cancellation fees of 3 months on annual and 6 herein is not included in this agreement. months on 2 and 3 year agreements will be charged. 5.0 MISCELLANEOUS 3.0 TERMINATION 5.1 All waivers,alterations,changes or modifications to this 3.1 If either party fails to perform or observe any covenant agreement, and all notices required, must be in writing and or obligation under this agreement,and such failure continues for accepted by both parties. a period of ninety(90)days after written notice thereof,the other 5.2 The provisions of this agreement are declared to be party shall have the right to terminate this agreement. severable. Any provision, in whole or in part prohibited or 3.2 Setpoint Systems shall have the right to terminate this unenforceable in any jurisdiction shall be ineffective to the extent agreement if: Customer attempts to assign this agreement of such prohibition or unenforceability, without invalidating the without the written consent of Setpoint Systems or transfer any remaining provisions hereof. of its rights, proceedings, voluntary or involuntary by or against 5.3 This agreement shall be governed by and construed in Customer, or in the event or appointment, with or without accordance with the laws of the State of Colorado. Customer's consent,of a receiver for the benefit of creditors;or if a Customer fails to make any payment required under the Setpoint Systems Corporation TSA V-2019-V3 Contract Form Entity Information Entity Name* Entity ID* New Entity? Please use the job SETPOINT SYSTEMS CORP SUP-10762 aid linked here to add a ❑supplier in Workday. Contract Name* Contract ID Parent Contract ID 2025 SETPOINT CONTRACT RENEWAL 10499 Requires Board Approval Contract Status Contract Lead* YES CTB REVIEW JMUNDT Department Project# Contract Lead Email jmundt@weld.gov Contract Description* 2025 SETPOINT CONTRACT RENEWAL Contract Description 2 Contract Type* Department Requested BOCC Agenda Due Date AGREEMENT INFORMATION Date* 03/21 /2026 TECHNOLOGY-GIS 03/25/2026 Amount* $12,702.00 Department Email Will a work session with BOCC be required?* CM- NO Renewable* InformationTechnologyGI NO S@weld.gov Does Contract require Purchasing Dept. to be included?* Automatic Renewal Department Head Email NO Grant CM- InformationTechnologyGl IGA S-DeptHead@weld.gov County Attorney GENERAL COUNTY ATTORNEY EMAIL County Attorney Email CM- COUNTYATTORNEY@WEL D.GOV If this is a renewal enter previous Contract ID If this is part of a MSA enter MSA Contract ID Note: the Previous Contract Number and Master Services Agreement Number should be left blank if those contracts are not in OnBase Contract Dates Effective Date Review Date* Renewal Date 03/19/2027 Termination Notice Period Expiration Date* Committed Delivery Date 03/19/2027 Contact Information Contact Info Contact Name Contact Type Contact Email Contact Phone 1 Contact Phone 2 Purchasing Purchasing Approver Purchasing Approved Date CONSENT 03/25/2026 Approval Process Department Head Finance Approver Legal Counsel RYAN ROSE CONSENT CONSENT DH Approved Date Finance Approved Date Legal Counsel Approved Date 03/25/2026 03/25/2026 03/25/2026 Final Approval BOCC Approved Doc ID# AG 033026 BOCC Signed Date Originator BOCC Agenda Date JMUNDT 03/30/2026 Hello