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Home My WebLink About20001372.tiff j AT&T AT&T Broadband&Internet Services 3737 West Tenth Street Greeley,CO 80634-1818 970 356-1079 FAX 970 353-4363 May 18, 2000 Chairman Dale Hall And Commissioners Weld County Commissioners Box 758 Greeley, CO 80632 Dear Chairman Hall & Commissioners: Construction has begun to upgrade the cable television system in portions of Evans, LaSalle, Garden City and Weld County. The upgrade will allow customers in these areas to have access to all of the services and products provided by AT&T Cable Services. There are three phases to an upgrade of this magnitude: Phase One, system walkout and design, has been in process for several months. Phase Two is the construction that is happening now. This involves AT&T Cable Services and Integrated Communications Group, Incorporated (ICG). ICG has been contracted by AT&T Cable Services and is authorized to complete construction according to AT&T specifications. Phase Two involves replacing and/or rerouting lines and changing and upgrading existing equipment. In locations where the work will be in public rights of way, residents will be notified in advance with a doortag. AT&T and ICG crews will work very hard to cause as little disruption as possible. Phase Three is the "electronic change out" or ECO, which involves actually connecting the system into the fiber optic backbone. This phase causes disruption to cable service in very specific areas for planned periods of several hours at a time. The service disruption is necessary in order to "change out" electronic equipment in fiber nodes. Because crews will know the areas and service addresses that will be affected, these customers will be notified in advance when their cable service will be out. Service disruption will typically start at 8:00 A.M., the necessary work will be completed, and service will be restored in the affected areas by 4:30 P.M. In the event that cable service is not restored by 4:30 P.M., customers are instructed to call our local cable system. A Customer Service Representative will forward all customer concerns to /� 1technicians who are on call to correct any problems with AT&T's Cable Services. Oi ,q Q-i ,41Ck 2000-1372 5/9y/ GCop OR09q 'CI(9 Recycled Paper c. C Crews will notify our office each morning with specific areas that will be down so our customer service representatives can give customers an accurate, up-to-the- minute update on construction. Communication is an essential component during Phase Two and Phase Three of the upgrade. In order to ensure that our customers are aware of what will be happening, we have developed a communication plan that includes the following tactics: • Segment on Channel 8 News announcing the rebuild project; ▪ News release to Greeley Tribune announcing the project; ▪ Doortags to residents whose property must be entered to complete work; • Direct mail letters to current customers whose property must be entered to complete work; ▪ Character generated messages on channel 19 with project updates; • Project updates on Channel 8; • Radio commercials on Tri 102, K99, KFKA, and KGRE. Attached you will find copies of available tactics. We are excited about the changes our customers will enjoy when the upgrade project is completed. Expanded Basic customers will instantly enjoy a new channel line up, which will include the following these additional channels: Home & Garden Television Entertainment Television Local Advertising Great American Country TV Guide Court TV The Oxygen Channel Travel Channel TV Land Food Network Channel Digital Customers will enjoy the new Expanded Basic channels and: ▪ Additional Pay-Per-View channels; • Additional plex channels with the subscription to HBO, Cinemax, STARZI, Encore, Showtime, and the Movie Channel; • The option to purchase ESPN Game Plan (college sports), ESPN Shoot Out (National Soccer League), NBA Full Court, and NHL Center Ice. Soon after the completion of the upgrade, our @Home Internet Service will be available to all of Evans, LaSalle, Garden City and areas of Weld County. And yes, with the introduction of more channels and services, monthly rates will increase. Upon completion of the entire upgrade process, Expanded Basic customers in Evans, LaSalle, Garden City and Weld County will move from a monthly rate of$31.99 to $32.99, a $1.00 increase, and will be on the same rate schedule as Greeley and Windsor customers. As you can see, the increase is minimal for the added services. Since the increase will not take place until after the completion of the entire project, we will implement a notification campaign for our customers within 30 days of the increase. Evans, LaSalle, Garden City and Weld County customers will now be able to subscribe to the same Digital Cable Value Packages as Greeley customers. There are six packages offering various combinations of services, many of which offer the same services existing customers love at a new, lower price. We would like to invite you to a meeting to learn more about the upgrade and to meet the staff directly involved with the project. We will hold an informative meeting on Wednesday, June 7, 7:00 pm at AT&T Cable Services, 3737 West Tenth Street, in the Conference Room. Please RSVP by June 1 to Desiree Rosales at 336-6026 if you plan to attend. If you have any questions or concerns, please do not hesitate to call me at 356- 1079. We look forward to providing you with the best cable technology has to offer! Respectfully, eLw- -6t‘a-ta Eric V. Barela General Manager End. AT&T �NULE May 18, 2000 FOR IMMEDIATE RELEASE For more information please contact Eric Barela, 356-1079 AT&T CABLE SERVICES UNDERGOES MAJOR UPGRADE PROJECT IN EVANS,LASALLE, GARDEN CITY AND AREAS OF WELD COUNTY Cable customers in Evans, LaSalle, Garden City and areas of Weld County will soon enjoy the same channel lineup and services enjoyed by Greeley and Windsor cable subscribers. AT&T has contracted the services of Integrated Communications Group, Inc. (ICG)to complete the construction, and soon we will be working on the cable lines in these areas in order to provide customers all the services and products offered by AT&T Cable. Once the upgrade project is complete, Expanded Basic customers will have access to the following additional channels: Home & Garden Television Entertainment Television TV Guide Local Advertising Great American Country Court TV The Oxygen Channel Travel Channel TV Land Food Network Channel Digital Cable customers will enjoy the additional Expanded Basic channels and Pay-Per-View channels and the additional plex channels that come with a subscription to HBO, Cinemax, STARZ!, Encore, Showtime, and the Movie Channel. Customers also have the option to purchase ESPN Game Plan (college sports), ESPN Shoot Out(National Soccer League),NBA Full Court, and NHL Center Ice. Shortly after the completion of the upgrade, customers will also be able to subscribe to AT&T's @Home Internet Service. -MORE- AT&T Cable Services, Page 2 AT&T and ICG crews may need to enter yards, alleys and public utility areas, but all work will be completed outside the home. Residents in construction areas will be notified beforehand with doortags identifying the exact date that crews will be in the area. Each crew member can be identified by a nametag with an AT&T logo. Additionally, all crew members' vehicles and apparel will have AT&T or ICG logos. Interruptions in cable service and temporarily blocked street lanes may occur during construction. Although this is normal for construction projects of this magnitude, crews will make every effort to ensure that the work is done with a minimum of inconvenience to customers and residents in construction areas. And yes, with the introduction of more channels and services, monthly rates will increase. Upon completion of the entire upgrade process, Expanded Basic customers in Evans, LaSalle, Garden City and Weld County will move from a monthly rate of$31.99 to $32.99, a $1.00 increase. These customers will be on the same rate schedule and have the same channel line-up as Greeley and Windsor customers. As you can see, the increase is minimal for the added services. Since the increase will not take place until after the completion of the entire project, we will implement a notification campaign for our customers within 30 days of the increase. It is our goal to continue to provide the best customer service during this upgrade. Please call us with questions or concerns at 351-0669, and remember you can get construction updates on Channel 8 News Brief, channel 19, KFKA and KGRE. -##- ell be s rimaril workin o o OVERHEAD, replacing or modifying AT&T vHoLC cable lines or equipment in your backyard. Construction Zone u UNDERGROUND, replacing or modifying buried cable lines or We are proud to announce that we are working equipment in your backyard. to upgrade the cable television system in your neighborhood so our customers can enjoy all IIIO>[' Inconveniences the services and products offered by AT&T As a result of our work it is possible that Cable Services. you will experience interruption of your In the next several days, contractors for AT&T cable service between 8:00 am and 4:30 Cable Services will be working in your pm. on neighborhood to upgrade the cable lines outside If your service is not restored by 4:30 your home. All existing cable TV facilities are pm, please call 351-0669 for service or located in the utility easements, on telephone repair. We will do our best to minimize poles, or public rights of way. All work will be any inconvenience to you. completed outside the home. our Patience is A + ,recated In order to reach utility easements our crews Bear with us through this project and you may require access through your property. will soon be able to enjoy all the services Each crew member can be identified by a and products offered by AT&T Cable nametag with an AT&T logo. Additionally, all crew members' vehicles and apparel will have Services. AT&T or ICG logos. Crews will make every ou can hel effort to ensure that the work is done with a Unlock your gate. minimum of inconvenience to you. o Please put your pet inside. Once the upgrade project is complete, cable o Please call ICG at 336-6028 with any customers will have access to additional questions about the construction. channels such as Great American Country, ' lease Note: Home & Garden Television, and the new TV Guide Channel. Digital Cable customers will also receive numerous additional special interest and movie channels. Please keep in mind that work may be completed in your yard Thanks for your cooperation! several days before your entire service area is ready to receive our improved services. -----•-- AT&T AT&T Broadband&Internet Services 3737 West Tenth Street June 1, 2000 Greeley,CO 80634-1818 970 356-1079 FAX 970 353-4363 Dear Valued AT&T Cable Customer: We are excited about the upgrade project that will improve your existing AT&T Cable Services! AT&T has contracted the services of Integrated Communications Group, Inc. (ICG)to complete the construction, and soon we will be working on the cable lines in your area so you can enjoy all the services and products offered by AT&T Cable. Our crews may need to enter your yard, alley and public utility areas, but all work will be completed outside the home. You will be notified beforehand with doortags identifying the exact date that crews will be in your neighborhood. Each crew member can be identified by a nametag with an AT&T logo. Additionally, all crew members' vehicles and apparel will have AT&T or ICG logos. During construction you may notice some interruptions in service and temporarily blocked street lanes. Although this is normal for construction projects of this magnitude, crews will make every effort to ensure that the work is done with a minimum of inconvenience to you. Once the upgrade project is complete, Expanded Basic customers will have access to these additional channels, including: Home & Garden Television Entertainment Television TV Guide Local Advertising Great American Country Court TV The Oxygen Channel Travel Channel TV Land Food Network Channel Digital Cable customers will enjoy the additional Expanded Basic channels and Pay-Per-View channels and the additional plex channels that come with a subscription to HBO, Cinemax, STARZ!, Encore, Showtime, and the Movie Channel. Customers also have the option to purchase ESPN Game Plan (college sports), ESPN Shoot Out(National Soccer League),NBA Full Court, and NHL Center Ice. Please keep in mind that work may be completed in your yard several days before your entire service area is ready to receive our improved services. Shortly after the completion of the upgrade, you will also be able to subscribe to our @Home Internet Service. And yes, with the introduction of more channels and services, monthly rates will increase. Upon completion of the entire upgrade process, Expanded Basic customers in Evans, LaSalle, Garden City and Weld County will move from a monthly rate of$31.99 to $32.99, a$1.00 increase, and will be on the same rate schedule as Greeley and Windsor customers. As you can see,the increase is minimal for the added services. Since the increase will not take place until after the completion of the entire project, we will implement a notification campaign for our customers within 30 days of the increase. It is our goal to continue to provide the best customer service during this upgrade. Please call us with questions or concerns at 351-0669, and remember you can get construction updates on Channel 8 News Brief, channel 19, KFKA and KGRE. Thank you for your cooperation! Eric V. Barela General Manager �:ie Recycled Paper Sample 60 Second Radio Spot: Innovation means change...and a major change is taking place right now. This is Eric Barela, General Manager of AT&T Cable Services. For the next few months, we will be upgrading the cable lines and equipment throughout Evans, LaSalle, Garden City and Weld County. We have structured our work to cause minimal interruption for you and your property. Fortunately we will not need access inside your home, but we may need access through your back yard to reach utility easements. Again, we will make every effort to ensure work is done with a minimum of inconvenience to you. We will notify you with a doortag prior to completing work in your neighborhood. We are excited that all of our customers in the Greeley area will have access to the many digital channels and @Home and thank you for your cooperation and understanding during our upgrade project. Tune in regularly for project updates, and if you have questions or concerns, please don't hesitate to call us at AT&T Cable Services. Sample 30 Second Radio Spot: This is Eric Barela, General Manager of AT&T Cable Services. We are excited to announce we have started an extensive upgrade project that once completed will allow us to offer all the channels and services such as @ Home to all customers in our service areas. The upgrade requires routing fiber optic cable and changing out electronic equipment throughout Evans, LaSalle, Garden City and Weld County. Every effort will be made to do this in a non-intrusive way. If you have any comments about our contractor's activity, please call me at 351-0669. We at AT&T Cable Services are working to bring you the best in cable technology! Sample 30 Second Daily/Weekly Update: Here is AT&T's upgrade project update. Crews will be working between (Streets) today/this week. Throughout the next week, construction will occur (direction)_of this area. If you are aware of any problems which our contractors might incur, please let us know. And, if you have any comments about this rebuilding project, please call 351-0669. We at AT&T Cable Services are working to bring you the best in cable technology! Hello