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Home My WebLink About20011381.tiff AT&T Broadband 8000 E. Miff Ave May 21, 2001 Denver,C 31 Ms. Cyndy Giauque E C 1��yTw Assistant Weld County Attorney P.O. Box 758 I R Greeley, Colorado 80632 MAY 2 4 2001 1)1 Dear Cyndy: ATTo N„PTY NT CE In our continuing effort to keep Weld County informed,I want to update you on a change are making next month as we continue to incorporate the communities and customers formally served by Comcast into the AT&T Broadband Front Range Region. In June, we will convert our former Comcast customer accounts to AT&T Broadband's billing system, called CSG. This conversion will bring the accounts of all our customers under one system. The conversion will occur over the weekend of June 2. No installation or service appointments will be booked for the period beginning Friday, June 1 through Tuesday,June 5. Our customer service and payment centers that are usually open on Saturdays will be closed for the day on Saturday,June 2. After the conversion is complete, our customers will have access to our regional customer service center twenty-four hours a day, seven days a week,using the same phone number, 303-776-6600, they have always used. Under the new billing system, our customers will also have access to EFTS, our electronic funds transfer system which allows for recurring billing options, such as automatic withdrawals from a bank account or credit card. Our customers will receive the new bills in June. They will receive their bills approximately seven to ten days later than they received their bills under the former billing system. The due date on their bills will also be approximately seven to ten days later than what they saw on their former bills. A billing insert that explains how to read the new bill also will be enclosed. I am enclosing a copy of that enclosure for your reference. Additionally,the following message will appear on the bills our customers will receive: "Your account number with AT&T Broadband has changed. If you currently utilize a bill payer service,you will need to change the account number listed with the service." This new billing system will provide our customers with more options to pay their bills and telephone access to a live customer service representative twenty-four hours a day. AT&T Broadband looks forward to providing our customers with great programming choices and excellent customer service for many years to come. 0D/9sei? .4ge4di% ©.20 97 ->t/ 2d.' L''4 2001-1381 g� Recycled Paper Cyndy Giaque May 21, 2001 Page 2 As always, I am available to meet with you or other interested city officials to discuss any issues or concerns. Please feel free to call me at 303-603-5013 if you would like to schedule a meeting or if you have any additional questions. Sincerely, Wendy rl Associate Director of Local Government Relations x71433 Atit Row to 2 Panel 2/9/01 3:38 PM Pag Introducing Your New AT&T OI WMMUMfL Billing Statement We've made it easier for you to read and understand: • Concise,readable new format with icons and larger type • Account summary included for quick browsing • Expanded messages to keep you updated on important news • Statement printing on front and back to conserve paper This guide can answer many of your questions about the new billing statement. If you have additional questions,please call us at the phone number listed on your bill. X71433 x71433 At&t How to 2 Panel 2/9/01 3:38 PM Page - Your New Monthly Billing Statement I•MAP—a. II , tour statement is printed on both' Headline boxes Statement of Servic sides. Just turn the page to I to highlight I „r I MOO__ .. 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I I I 1 For your , I KTM MAW D I convenience, I I I I you'll find your I _ I I payment coupon I rife sure our address shows in- I I here. Simply tear I ,the return envelope window. I It off and mail. rValuable coupons 1 �' J Land special offers j This is a sample bill for demonstration only. Prices and specific services do not apply to your individual statement. Hello