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Home My WebLink About20013332 fTh AT&T Broadband " 2' ! 1 8000 East Miff Avenue Denver, Colorado 80231 November 1, 2001 f h E L VIA FACSIMILE AND US MAIL Board of County Commissioners of Weld County Attn:Weld County Clerk P.O. Box 459 Greeley, Colorado 80632 Dear County Clerk: Effective with January customer billing statements, we will be making some price adjustments to the cable products and services offered in your community as follows: Current Price New Price Standard Cable $24.55 $26.24 Customers are being provided advance notice of these price changes via a legal notice in the Denver Rocky Mountain News that will be published on November 1, 2001. Customers will also receive a bill message on their January billing statements and a page in their January billing statements. If you have any questions about these changes, please do not hesitate to contact me at 303-603- 5012. Sincerely, Tele-Vue Systems, Inc. I/k/a AT&T Broadband Natalie Mihalek Franchise Compliance Coordinator C: Wendy Farley eO)12f uije/adz 7_921 e re eg 2001-3332 `tor Recycled Paper AT&T Broadband -74 El . . 1} , 8000 East Miff Avenue - -, - - Denver, Colorado 80231 November 1, 2001 Pr- VI AFACSIMILE AND US MAIL Weld County Commissioners Attn: Weld County Clerk P.O. Box 459 Greeley, Colorado 80632 Dear County Clerk: This letter is to inform you that AT&T Broadband will make the following change to its channel lineup in Weld County: Effective November 1, 2001, ESPN Extra Pay-Per-View, which is currently shown on channel 427, will no longer be available. This programming decision was made by ESPN; therefore the timing was not in our control. All affected customers will receive a message on their Digital Cable Terminal. Please feel free to call me at 303-603-5012 if you have any questions. Sincerely, AT&T Broadband of Colorado, LLC I/k/�a AT&T�� Broadband tJLL Natalie Mihalek Franchise Compliance Coordinator C: Wendy Farley cc' 4Recycled Paper ART Broadband ti 8000 East Miff Avenue Denver,Colorado 80231 November 2, 2001 VIA FACSIMILE AND US MAIL Weld County Commissioners Attn: Weld County Clerk P.O. Box 459 Greeley, Colorado 80632 Subject: FCC Decision Regarding Franchise Fees Dear County Clerk: On October 4, 2001, the Federal Communications Commission ("FCC") issued a Memorandum Opinion and Order clarifying that cable operators may pass through to their customers and itemize on monthly bills the entire amount of the franchise fee assessed by a local franchising authority, including franchise fees paid on non-subscriber related revenues. The FCC's order did not create any new authority for cable operators -- it only addressed disputed interpretations of existing federal law As you are probably aware, the pass through and itemization of franchise fee payments, in whole or in part, is a discretionary action on the part of cable operators. We are neither prohibited nor required by law to do so. AT&T Broadband currently pays franchise fees to Weld County on non-subscriber related revenues, but historically has not recovered these payments through the franchise fee itemized on customer bills. Although the FCC's decision gives AT&T Broadband the clear right to pass through to customers a higher franchise fee amount to account for franchise fees paid on non-subscriber revenues, the FCC also noted that "if LFAs and cable operators do not want to burden subscribers with higher franchise fee pass throughs, they may expressly omit certain items, such as advertising revenue and home shopping commissions, from the gross revenue definition." It is certainly our desire to keep customer franchise fee pass throughs to a minimum; therefore, we would like to ask you to consider excluding non-subscriber related revenue from our franchise fee payment obligation. Please contact me at your earliest convenience if you are interested in discussing this exclusion. At this time, we are making preparations to exercise our lawful right to collect from customers and itemize on customer bills the full amount of the franchise fees paid to your community, including those franchise fees paid on non-subscriber related revenues, effective in January 2002. If we receive confirmation either now or in the future that you agree to reduce our franchise fee payment obligations by excluding non-subscriber related revenue, we will adjust the franchise fee pass through to customers on a going-forward basis accordingly. This adjustment will lower the franchise fee amount paid by customers, and reduce our franchise fee payments to your community by a corresponding amount. CO/1c //f 4gerty&-2 7 CC �`9 �7 Recycled Paper Page 2 We have conservatively calculated that recovery of franchise fees paid on non-subscriber related revenues will result in increasing the franchise fee collected from customers by .23%. This means, for example, that on a $40 monthly bill, the franchise fee amount will increase by approximately 9 cents. Customers will be notified of this change in the franchise fee calculation via a legal notice that will be published in the Greeley Tribune on November 8, 2001. In addition, we will include a bill message the month the change is implemented which states: "Please note that your franchise fee has changed as a result of AT&T Broadband's implementation of a clarification recently issued by the FCC regarding franchise fees." As always, please contact Wendy Farley at 303-603-5013 or myself at 303-603-5012 if you have any concerns or questions regarding this issue. Sincerely, AT&T Broadband of Colorado, LLC I/k/a AT&T Broadband Natalie Mihalek Franchise Compliance Coordinator C: Wendy Farley AT&T Broadband in. 011 8000 East Miff AvenLe Denver,Colorado 80231 ri November 1, 2001 VIA FACSIMILE AND US MAIL Board of County Commissioners of Weld County Attn: Weld County Clerk P.O. Box 459 Greeley, Colorado 80632 Dear County Clerk: Effective with January bills, the cost of the Cable Guide will change from $1.50 or$1.75 to $1.99 per month and from $14.40 or$16.80 to $19.99 annually. Please note that if customers subscribe to one of our cable packages and the guide is included in the package, their cable package price will not be affected by these changes. Legal notices regarding these changes will be published in the Denver Rocky Mountain News on November 1, 2001 and November 2, 2001, and all affected customers will receive a page in their January billing statements and/or notification letters. If you have any questions, please do not hesitate to contact me at 303-603-5012. Sincerely, Tele-Vue Systems, Inc. I/k/a AT&T e Broadband � Natalie Mihalek Franchise Compliance Coordinator C: Wendy Farley e v 4/ 9r?"6s•1dw (� Recycled Paper e e e/7 Nov-27-01 06:14pm From- T-4T4 P.02/04 F-940 ATM'Broadband r.. CI: 111 8000 East Iliff Avenue r-,--- --- - Denver.Colorado 80231 November 27, 2001 VIA FACSIMILIE AND US MAIL Weld County Commissioners Attn: Weld County Clerk P.O. Box 459 Greeley, Colorado 80632 Subject: Excite@Home Network Dear County Clerk: As you know, Excite@Home recently filed for Chapter 11 Bankruptcy and AT&T has submitted a proposal to purchase the Excite@Home network, If AT&T is able to purchase and manage the network, there will be no immediate change to the current service we offer our customers. As a precautionary measure, AT&T Broadband has been building its own network and service in the event it is not able to purchase the Excite@Home network. If the purchase proposal is not approved, it will be necessary to move our customers'service to a new AT&T Broadband network and our customers may experience a temporary disruption to their service. Attached you will find the most recent communication we are sending to our @Home customers regarding AT&T Broadband's actions to mitigate the potential impact to their service as a result of the Excite@Home bankruptcy proceedings. The letter outlines in detail what changes to their service customers can expect in the event we are able to purchase the Excite@Home network, or in the event we are unable to do so. If you have any immediate questions about this information, please feel free to call me at 303- 603-5012. Otherwise,we will let you know as soon as we have confirmation of which course of action we will need to follow with respect to the Excite@Home network. Sincerely, AT&T Broadband of Colorado, LLC I/k/a AT&T Broadband Natalie Mihalek Franchise Compliance Coordinator C: Wendy Farley sent- ).2_-O3--Zio/ 'V� Rocyciea P5per Nov-2T-01 00:15pa Froa- T-474 P.03/04 F-040 Xxxxx,2001 Dear(insert customer name) As you may be aware, Excite@Home, our service provider, recently filed for Chapter 11 Bankruptcy. In order to continue providing you the quality and reliable high-speed cable Internet service that you expect, AT&T has submitted a proposal to purchase the Excite@Homc network If AT&T is able to purchase and manage the Excite@Home network, there will be no immediate change to your current service. If the network purchase is approved,we will notify you via your AT&T@Home email account as soon as possible. As a precautionary measure, AT&T Broadband also has been building its own network and service in the event that AT&T is unable to purchase the Excite@Home network. If the proposal to purchase the Excite@Home network is not approved, your service may be temporarily interrupted and it will be necessary to move your service to a new AT&T Broadband network In any event, AT&T Broadband is deeply committed to providing you the best cable Internet service possible and communicating any upcoming changes. Be sure to frequently check the "Announcements and Updates" section of our Web site for the latest information about your service:hun://help.broadband.att.com/. In the meantime,please check your AT&T Broadband email account(s)on a dairy basis. Doing this will automatically save your email to your hard drive as well as ensure timely receipt of important future communications from AT&T Broadband. Also, if you use our Personal WebSpace feature, we recommend you backup your personal web page(s)by copying it to a diskette. CD, or to your computer hard drive. If migrating your service to the AT&T Broadband network and service becomes necessary, we will call to notify you of the migration timing. A message will be left on your voicemail or recorder if no one is available at the time of the call. Asa precaution,we are providing you the following instructions, which will enable you to connect your computer to the new AT&T Broadband network. Again,you will only need to follow these steps in the event you receive a call from AT&T Broadband Instructing you to do so. 1. Restart your computer to begin the process. 2. Open your Internet browser. You should be automatically sent to an AT&T Broadband welcome page, This page includes instructions on how to download software used to change your computer settings for the new network. If the welcome page does not automatically appear when you open your browser, please go to thp://newuser,gttbi.com/. (This website will only be available if the service migration is necessary). 3. Follow the instructions on the Web site to run the Automated Configuration Utility (or you can choose to change your computer settings manually). 4. The software will automatically change your Outlook Express email client,your Internet Explorer settings, and configure your computer for the new AT&T Broadband network Information on how to manually change your settings for other email clients and Internet Nov-27-01 06:15pm From- T-4T4 P.04/04 F-940 browsers such as Netscape Communicator and Netscape Navigator can be found at http://help.broadband.afl.com/. 5. You can now surf the Internet and use email on the new AT&T Broadband Internet network and service. If migrating your service to the new network is necessary, certain aspects of your service would change. Your current homepage would feature new content and your current email address domain name would change. Please note that your username would remain the same. For example, jsmith@home.com would change to jsmith@attbi.com. If service changes are necessary, a detailed description of all changes will be provided at http;//help.broadband.att.com/ in the Announcements and Updates section. Whether the Excite@Home network is purchased or your service is migrated to the new AT&T Broadband network, your Subscriber Agreement, which outlines the general Terms and Conditions of your service will change. You will be able to view the amended and restated Subscriber Agreement that will apply to the AT&T Broadband Internet service at http://help.broadband.att.com/. Your continued use of the service will constitute your acceptance of the amended and restated AT&T Broadband Internet Subscriber Agreement. If you need assistance, please call Customer Care at 1-888-262-6300 or visit us online at hnp://help.broadband.att.com/to chat with a customer care specialist. Please remember,AT&T Broadband will call you if any action is required on your part. While we realize these potential changes may cause some inconvenience, please be assured that we are doing everything possible to avoid any service disruptions. However, in the event the service is disrupted during a migration, you will receive a credit for those days of interrupted service. We are working hard to provide you with the best high-speed cable Internet service possible. We appreciate your patience and your business. Sincerely, Susan K.Marshall Senior Vice President Advanced Broadband Services AT&T Broadband 1 T 1U) 8000 East Miff Avenue _ Denver, Colorado 80231 November 1, 2001 i VIA FACSIMILE AND US MAIL Weld County Commissioners Attn: Weld County Clerk P.O. Box 459 Greeley, Colorado 80632 Dear County Clerk: Effective with January customer billing statements, we will be making some price adjustments to the cable products and services offered in your community, as detailed on the attached page. Customers are being provided advance notice of these price changes via a legal notice in the Greeley Tribune that will be published on November 1, 2001. Customers will also receive a bill message on their January billing statements and a page in their January billing statements. If you have any questions about these changes, please do not hesitate to contact me at 303-603- 5012. Sincerely, AT&T Broadband of Colorado, LLC I/k/a AT&T Broadband mr-r -u -)( c Natalie Mihalek Franchise Compliance Coordinator C:Wendy Farley ()7 e))/ ayes7da--; /,9- .5 - D/ CCU' el) `4 ' Recycled Paper Weld County: Current Price New Price Basic Service $12.10 $12.35 Standard Cable $34.64 $35.31 Standard Converter* $1.85 $2.00 Digital Converter** $3.75 $4.00 Addressable Converter** $3.75 $4.00 Remote Control $0.35 $0.30 Hourly Service Charge $27.00 $27.99 *Available to customers who subscribe to Basic Service and use any type of converter(addressable or non-addressable) to tune Basic Service only. **Available to customers who subscribe to services beyond the Basic level of service (i.e. Standard Cable, Digital or Premiums). Hello