HomeMy WebLinkAbout20011702.tiff ' Jun-15-01 03:57p. From- T-108 p.02/03 F-851
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ATatT IE!roadband
11 '-:;'l 8000 E.iiiff Ai!
Denver,CO scpai
June 15, 2001
VIA FACSIMILE AND US MAIL
Weld County Commissioners
P.O. Box 459
Greeley, Colorado 80632
Subject: Information Regarding Cable Internet Service Installations
Dear Sir or Madam:
As you know, we are constantly looking to provide our customers with more option%1, more
choice, and more flexibility in their AT&T Broadband cable service. In accordance with this
philosophy, effective August 16, 2001, we will initiate a new schedule of installatio charges
associated with AT&T's @Home high-speed cable Internet service, as detailed below.
Please note that this new schedule will not impact any existing @Home customers. Marketing
materials will begin to reflect this new schedule as early as August 16, 2001. We will also begin
notifying customers calling for @Home installation and pricing information of this new schedule
starting on August 16, 200t
Customers have the option of either a Basic Installation or a Premium Installation. A Basic
Installation, priced at$49.95", includes residential exterior wiring, rewiring as necessary of an
existing outlet to support @Home, as well as the provision of and/or connection to the cable
modem device. Customers will continue to have the option of either leasing the caple modem
from the company as part of their monthly service package, or providing their own cable
modem.
With a Premium Installation, which will remain at its current price of$99.95', the c mpany
technician completes all of the work included with the Basic Installation, plus installation of or
connection to the Ethernet Device (may be a compatible retail network interface card or NIC, or
built-in USB Ethernet adapter—see below), installation of the client software, configuration of
the computer associated with this software installation, and customer education. ViIjth a Basic
Installation, these latter functions are performed by the customer.
Associated with both the Basic Installation and the Premium Installation, if the company
provides the Ethernet Device, there will be an additional one-time equipment charge of$49.95'.
Similar to the cable modem, customers have the option of purchasing AT&T Broadband
approved Ethernet Devices from retail outlets. Also, some computers now come with built-in
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New Cable Modem Service Installation Schedule
USB ports or NICs, and a number of manufacturers produce USB modems, in which case no
further Ethernet Device is necessary.
In some cases, due to either customer preference regarding the location of the outlet or to meet
the AT&T Broadband engineering standards specific to data outlets, a new data outlet will need
to be installed. With a Basic Installation,there will be a one-time charge of$13.49*for this
service,which is the same as our additional outlet connection at time of initial installation of our
video cable service. This service is included with a Premium Installation.
In summary, below is the new schedule of @Home installation and associated equipment
charges as of August 16, 2001:
Service or Equipment Price
Basic Installation $49.95*
Premium Installation $99.95'
Ethernet Device $49.95`
Data Outlet Installation $13.49*
(at time of initial installation; includes moved outlets)
All monthly prices for @Home remain as previously notified.
If you have any questions about these changes, please contact me at 303-603-5012.
Sincerely,
TCI Cablevision of Colorado,�, nc
Inc. I//k/a AT&T Broadband
� t or
Natalie Mihalek
Franchise Compliance Coordinator
cc: Wendy Farley
Plus associated fees and taxes.
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