HomeMy WebLinkAbout20013377.tiff • AT&TBroadband
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8000 East Miff Avenue
Denver. Colorado 80231
November 27, 2001
VIA FACSIMILIE AND US MAIL
Weld County Commissioners
Attn: Weld County Clerk
P.O. Box 459
Greeley, Colorado 80632
Subject: Excite@Home Network
Dear County Clerk:
As you know, Excite@Home recently filed for Chapter 11 Bankruptcy and AT&T has submitted a
proposal to purchase the Excite@Home network. If AT&T is able to purchase and manage the
network, there will be no immediate change to the current service we offer our customers.
As a precautionary measure, AT&T Broadband has been building its own network and service in
the event it is not able to purchase the Excite@Home network. If the purchase proposal is not
approved, it will be necessary to move our customers' service to a new AT&T Broadband network
and our customers may experience a temporary disruption to their service.
Attached you will find the most recent communication we are sending to our @Home customers
regarding AT&T Broadband's actions to mitigate the potential impact to their service as a result of
the Excite@Home bankruptcy proceedings.
The letter outlines in detail what changes to their service customers can expect in the event we
are able to purchase the Excite@Home network, or in the event we are unable to do so.
If you have any immediate questions about this information, please feel free to call me at 303-
603-5012. Otherwise, we will let you know as soon as we have confirmation of which course of
action we wiii need to follow with respect to the Excite@Home network.
Sincerely,
AT&T Broadband B�roaddb�an�d of Colorado,LLLC II/k/a AT&T
pBroadband
Natalie Mihalek
Franchise Compliance Coordinator
C: Wendy Farley
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Xxxxx, 2001
Dear(insert customer name)
•
As you may be aware, Excite@Home, our service provider, recently filed for Chapter 11
Bankruptcy. In order to continue providing you the quality and reliable high-speed cable Internet
service that you expect, AT&T has submitted a proposal to purchase the Excite@Home network.
If AT&T is able to purchase and manage the Excite@Home network, there will be no immediate
change to your current service. If the network purchase is approved, we will notify you via your
AT&T@Home email account as soon as possible.
As a precautionary measure, AT&T Broadband also has been building its own network and
service in the event that AT&T is unable to purchase the Excite@Home network. If the proposal
to purchase the Excite@Home network is not approved, your service may be temporarily
interrupted and it will be necessary to move your service to a new AT&T Broadband network.
In any event, AT&T Broadband is deeply committed to providing you the best cable Internet
service possible and communicating any upcoming changes. Be sure to frequently check the
"Announcements and Updates" section of our Web site for the latest information about your
service: http://help.broadband.att.com/.
In the meantime,please check your AT&T Broadband email account(s) on a daily
basis. Doing this will automatically save your email to your hard drive as well as
ensure timely receipt of important future communications from AT&T Broadband.
Also, if you use our Personal WebSpace feature, we recommend you backup your
personal web page(s) by copying it to a diskette, CD, or to your computer hard
drive.
If migrating your service to the AT&T Broadband network and service becomes necessary, we
will call to notify you of the migration timing. A message will be left on your voicemail or
recorder if no one is available at the time of the call. As a precaution, we are providing you the
following instructions, which will enable you to connect your computer to the new AT&T
Broadband network. Again,you will only need to follow these steps in the event you receive a
call from AT&T Broadband instructing you to do so.
1. Restart your computer to begin the process.
2. Open your Internet browser. You should be automatically sent to an AT&T Broadband
welcome page. This page includes instructions on how to download software used to
change your computer settings for the new network. If the welcome page does not
automatically appear when you open your browser, please go to
http://newuser.attbi.com/. (This website will only be available if the service migration is
necessary).
3. Follow the instructions on the Web site to run the Automated Configuration Utility (or
you can choose to change your computer settings manually).
4. The software will automatically change your Outlook Express email client, your Internet
Explorer settings, and configure your computer for the new AT&T Broadband network.
Information on how to manually change your settings for other email clients and Internet
browsers such as Netscape Communicator and Netscape Navigator can be found at
http://help.broadband.att.com/.
5. You can now surf the Internet and use email on the new AT&T Broadband Internet
network and service.
If migrating your service to the new network is necessary, certain aspects of your service would
change. Your current homepage would feature new content and your current email address
domain name would change. Please note that your username would remain the same. For
example, jsmith@home.com would change to jsmith@attbi.com. If service changes are
necessary, a detailed description of all changes will be provided at http://help.broadband.att.com/
in the Announcements and Updates section.
Whether the Excite@Home network is purchased or your service is migrated to the new AT&T
Broadband network, your Subscriber Agreement, which outlines the general Terms and
Conditions of your service will change. You will be able to view the amended and restated
Subscriber Agreement that will apply to the AT&T Broadband Internet service at
http://help.broadband.att.com/. Your continued use of the service will constitute your acceptance
of the amended and restated AT&T Broadband Internet Subscriber Agreement.
If you need assistance, please call Customer Care at 1-888-262-6300 or visit us online at
http://help.broadband.att.com/to chat with a customer care specialist. Please remember, AT&T
Broadband will call you if any action is required on your part.
While we realize these potential changes may cause some inconvenience, please be assured that
we are doing everything possible to avoid any service disruptions. However, in the event the
service is disrupted during a migration, you will receive a credit for those days of interrupted
service.
We are working hard to provide you with the best high-speed cable Internet service possible. We
appreciate your patience and your business.
Sincerely,
Susan K.Marshall
Senior Vice President
Advanced Broadband Services
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