HomeMy WebLinkAbout20021196 RESOLUTION
RE: APPROVE TELESTAFF AND WEBSTAFF LICENSE AGREEMENT AND AUTHORIZE
CHAIR TO SIGN - PRINCIPAL DECISION SYSTEMS INTERNATIONAL
WHEREAS, the Board of County Commissioners of Weld County, Colorado, pursuant to
Colorado statute and the Weld County Home Rule Charter, is vested with the authority of
administering the affairs of Weld County, Colorado, and
WHEREAS, the Board has been presented with a Telestaff and Webstaff License
Agreement between the County of Weld, State of Colorado, by and through the Board of
County Commissioners of Weld County, and Principal Decision Systems International, with
terms and conditions being as stated in said agreement, and
WHEREAS, after review, the Board deems it advisable to approve said agreement, a
copy of which is attached hereto and incorporated herein by reference.
NOW, THEREFORE, BE IT RESOLVED by the Board of County Commissioners of
Weld County, Colorado, that the Telestaff and Webstaff License Agreement between the
County of Weld, State of Colorado, by and through the Board of County Commissioners of
Weld County, and Principal Decision Systems International be, and hereby is, approved.
BE IT FURTHER RESOLVED by the Board that the Chair be, and hereby is, authorized
to sign said agreement.
The above and foregoing Resolution was, on motion duly made and seconded, adopted
by the following vote on the 8th day of May, A.D., 2002.
BOARD OF COUNTY COMMISSIONERS
WELD COUNTY, COLORADO
ATTEST: ��� °� � I,�+Y 62_62_P
Vaad, Chair
Weld County Clerk to the oa F
F avid E. Lo , Pro-Te
BY: #
Deputy Clerk to the Boa
P Y
M. J. eile
APP ROtI D AS TO FO "in"? et
William H. Jerke
my A rney EXCUSED
Robert D. Masden
/
Date of signature: S//-3
2002-1196
DP0012
C C 4CS,
TELESTAFF AND WEBSTAFF LICENSE AGREEMENT
This Agreement("AGREEMENT")made by and between Principal Decision Systems International("PDSI"),that has its principal place of
business at 625 The City Drive South, Suite 190,Orange, CA 92868,and the County of Weld,a political subdivision of the State of Colorado,
on behalf of Weld County Paramedic Services("CUSTOMER"),that has its principal place of business at 915 10th Street,Greeley,CO 80631,
shall be subject to the following terms and conditions:
Witnesseth:
Whereas, PDSI is currently offering TELESTAFF version 1.41, but planning to offer TELESTAFF AND WEBSTAFF Version 2.0 after beta-
testing is complete and offering WEBSTAFF;
Whereas, PDSI has developed a telecommunications/computer technology which consists of certain software known as TELESTAFF AND
WEBSTAFF;and
Whereas, PDSI imposes certain license requirements on customers desirous of purchasing a license for TELESTAFF AND WEBSTAFF;
and
Whereas,CUSTOMER wishes to contract with PDSI to: (1)implement a license to use TELESTAFF AND WEBSTAFF(2)train
CUSTOMER on configuration and use of TELESTAFF,and(3)as applicable,implement all licenses necessary to use TELESTAFF AND
WEBSTAFF
Whereas,PDSI is willing to contract with CUSTOMER to:(1)grant CUSTOMER a license to use TELESTAFF AND WEBSTAFF(2)train
CUSTOMER on configuration and use of TELESTAFF and(3)as applicable,grant all licenses necessary to use TELESTAFF AND WEBSTAFF
(4)Include TELESTAFF AND WEBSTAFF upgrade to version 2.0 if annual maintenance is current as described in section 10 below.
NOW,THEREFORE,in consideration of the mutual covenants and agreements herein contained and other good and valuable
consideration,the receipt and sufficiency of which is hereby acknowledged,and intending to be legally bound hereby, PDSI and CUSTOMER
do hereby agree as follows:
1. Ownership of TELESTAFF AND WEBSTAFF. The parties recognize and acknowledge that ownership of TELESTAFF AND
WEBSTAFF shall remain with PDSI.
(a) License. Except as provided herein at paragraph 2(b), Post hereby grants to CUSTOMER a license to use TELESTAFF AND
WEBSTAFF in object code form. CUSTOMER shall abide by the terms and conditions of this license as stated herein.
(b) Components of License. The TELESTAFF AND WEBSTAFF Licenses shall consist of the right to use that certain software that
collectively constitute TELESTAFF AND WEBSTAFF.
2. Copyright and Proprietary Protection.
(a) TELESTAFF AND WEBSTAFF are owned by PDSI, and are protected by United States and international copyright laws and
international trade provisions. CUSTOMER must treat TELESTAFF AND WEBSTAFF like any other copyrighted material. These
Licenses and CUSTOMER's right to use TELESTAFF AND WEBSTAFF shall terminate automatically if CUSTOMER violates any
part of this AGREEMENT. In the event of termination for any reason other than non-renewal of Service and Support as described
herein at Section 11, CUSTOMER must immediately return TELESTAFF AND/OR WEBSTAFF and accompanying documentation
to PDSI.
(b) CUSTOMER shall not:
(i) Modify TELESTAFF or WEBSTAFF and/or merge it into another program for CUSTOMER use except by express,written
permission from PDSI. Any portion of TELESTAFF AND WEBSTAFF merged into another program following the express,
written permission from PDSI will be subject to the terms of this AGREEMENT;
Reverse engineer, disassemble, decompile, or make any attempt to discover the source code or methodology of
TELESTAFF or WEBSTAFF.
Paaetof4Paes
625 The City Drive South,sulfa 190 •gUrange,Callfomia 92868
(800)850-7374 • Fax(714)703-2970 2002-1196
3. Execution Date. The Execution Date is defined as the date this AGREEMENT is signed by an authorized agent of CUSTOMER.
4. Term. This AGREEMENT is effective and binding upon PDSI and CUSTOMER upon the Execution Date as defined in paragraph 3
herein and shall remain in effect for a term of one(1)year, unless terminated as provided herein. On each anniversary date thereafter,
this AGREEMENT shall automatically renew for a term of one(1)year,unless otherwise terminated as provided herein.
5. Product Options. The following constitutes a complete list of all TELESTAFF AND WEBSTAFF components available in connection
with the use of TELESTAFF AND WEBSTAFF. See Appendix A for the definition of TELESTAFF Hardware Components and Appendix B
for the definition of Implementation Services. CUSTOMER does hereby agree to purchase from PDSI the selected items in consideration
for the corresponding fees indicated as applicable:
Initial Component Fee
TELESTAFF Software License for 100 Staff members $12,600
TELESTAFF Implementation Services $11,000
WEBSTAFF License $7,500
Sybase SQL 5.5/6.0 Anywhere Studio 1 User License $235
Sybase SQL Additional Concurrent License(Quantity:3) $291
Sales Tax at 7.75% on TELESTAFF AND WEBSTAFF $ 0.00
Software License
6. Pricing. PDSI agrees to the fees reflected above in paragraph 5 for 120 days after January 22,2002.
7. Payments. CUSTOMER agrees that all pricing and amounts due hereunder are based on United States currency and that all
amounts remaining unpaid for more than thirty(30)days following the date of the invoice shall be subject to an interest charge at the
monthly rate of 1.5%. CUSTOMER does hereby agree to the payment terms for each component.
Initial Component Due
TELESTAFF Software License and Sybase SQL licenses Upon Receipt of Software
TELESTAFF Implementation Services 50%of payment due net 30 upon completion
Configuration(as defined in Appendix B). The remaining
50%is due net 30 upon completion TeleStaff Tuning(as
defined in Appendix B).
WEBSTAFF License Net 120 Days from Execution Date
8. Travel Expenses. CUSTOMER agrees to pay for all travel expenses related to TELESTAFF implementation and training services as
defined in Appendix B.
9. Implementation Services. Implementation Services include configuration of TELESTAFF as defined in Appendix B. CUSTOMER
acknowledges that additional training and/or reconfiguration requested by CUSTOMER will be at an additional cost.
Page 2 of 4 Pages
625 The City Drive South,Suite 190 •Orange,California 92868
(800)850-7374 • Fax(714)703-2970
10. Service and Support. Service and Support of TELESTAFF AND WEBSTAFF is provided at no additional charge during the first twelve
(12) months following the Execution Date. See Appendix C for the definition of TELESTAFF AND WEBSTAFF Service and Support.
CUSTOMER does hereby acknowledge that on each anniversary of the Execution Date, CUSTOMER may renew service and support
under the following events:
Initial Event Payment
151 Anniversary of the Execution Date $2,520
Subsequent anniversaries during term 5%maximum increase over previous period
151 Anniversary of the Execution Date for WEBSTAFF 12-
months Usage Renewal $1,500
(a) Should CUSTOMER elect not to renew Service and Support on the anniversary of any Execution Date,CUSTOMER
acknowledges that any subsequent re-enrollment for Service and Support will only be accepted by PDSI after CUSTOMER
cures the previous lapse in Service and Support by paying PDSI the Service and Support fee for the lapsed periods. In addition,
CUSTOMER acknowledges that PDSI may assess CUSTOMER a Service and Support reinstatement fee that will not exceed
ten percent(10%)of the Service and Support fee for the lapsed periods. PDSI reserves the right to discontinue Service and
Support of previous releases of TELESTAFF and WEBSTAFF as defined in Appendix C. PDSI shall provide CUSTOMER with
written notice of its intent to discontinue Service and Support at least 90 days prior to any such discontinuation
11. Limited Warranty. PDSI WARRANTS TELESTAFF AND WEBSTAFF TO BE FREE FROM DEFECTS IN MATERIALS AND WORKMANSHIP UNDER
NORMAL USE AND TO OPERATE IN ACCORDANCE WITH TELESTAFF AND WEBSTAFF USER MANUALS. HOWEVER,PDSI DOES NOT WARRANT
THAT THE FUNCTIONS CONTAINED IN TELESTAFF AND WEBSTAFF WILL MEET CUSTOMERS REQUIREMENTS OR THAT THE OPERATION OF
TELESTAFF AND WEBSTAFF WILL BE UNINTERRUPTED OR ERROR FREE. THE LIMITED WARRANTY SET FORTH HEREIN IS IN LIEU OF
ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
12. Limitation of Liability. PDSI'S ENTIRE LIABILITY AND CUSTOMER'S EXCLUSIVE REMEDIES SHALL BE THE REPLACEMENT OF
TELESTAFF AND/OR WEBSTAFF, UPON NOTIFICATION OF REPORTED DEFICIENCIES. IN NO EVENT WILL PDSI BE LIABLE
TO CUSTOMER, OR ANY THIRD PARTY, FOR ANY CLAIMS OR DAMAGES, INCLUDING ANY LOST WAGES, LOST PROFITS,
LOST SAVINGS OR OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES, ARISING OUT OF THE USE OR INABILITY TO USE
TELESTAFF AND/OR WEBSTAFF,EVEN IF PDSI HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
13. Termination. This AGREEMENT shall terminate upon the following events:
(a) In the case of an event of default(if CUSTOMER or PDSI fails to satisfy any of its respective covenants,duties or obligations under
this AGREEMENT),the non-defaulting party shall have the option to terminate this AGREEMENT. In the event of default,the non-
defaulting party shall give written notice to the defaulting party of the alleged default and give such party at least thirty(30)days in
which to cure the alleged default. If the defaulting party does not satisfactorily cure its default,the non-defaulting party has the right
to terminate upon thirty(30)days additional written notice stating the defaulting party's failure to cure the default;
(b) By mutual consent between both parties;
(c) After the initial term of the AGREEMENT,upon ninety(90)days written notice to the other party.
14. Miscellaneous Provisions.
Page 3 of 4 Pages
625 The City Drive Soulh,3utte 190 •Orange,California 92868
(800)850-7374 • Fax(714)703-2970
(a) Amendments. This AGREEMENT shall not be modified or amended except by another agreement in writing executed by the
parties hereto.
(b) Entire Agreement. This AGREEMENT, including Appendices A, B and C attached hereto, supersedes all prior discussions,
understanding and agreement between the parties with respect to the matters contained herein, and constitutes the entire
agreement between the parties with respect to the matters contemplated herein.
(c) Governing Law. This AGREEMENT shall be construed and enforced in accordance with the laws of the State of Colorado.
(d) Notices. All notices, requests, demands and/or other communications required or permitted to be given or made by this
AGREEMENT shall be in writing and shall be delivered by commercial overnight delivery services which provides for receipt, or
mailed by certified mail, return receipt requested,postage prepaid and addressed to the parties at the addresses referenced above.
Any party may change its address for purposes of this AGREEMENT by notice in writing to the other party.
(e) No Waiver. No failure on the part of any party hereto to exercise,and no delay in exercising any right, power or remedy or partial
exercise of any right, power or remedy by any party will preclude any other or future exercise of any other right, power or remedy or
partial right, power or remedy. No express waiver of assent by any party hereto to any default in any term or condition of this
AGREEMENT shall constitute a waiver of or an assent to any succeeding default in the same or any other term or condition hereof.
No portion of this Agreement shall be deemed to constitute a waiver of any immunities the parties of their officers or employees may
possess,nor shall any portion of the Agreement be deemed to have created a duty of care which did not previously exist with respect
to any person not a party to this Agreement.
(f) Assignability. This AGREEMENT shall inure to the benefit of and be binding upon the parties hereto, their respective heirs,
successors,assigns and personal representatives.
(g) Severability. If any provision of this Agreement shall be held by a court of competent jurisdiction to be contrary to law, the
remaining provisions of this Agreement shall remain in full force and effect.
(h) No Third-Party Beneficiary. It is expressly understood and agreed that the enforcement of the terms and conditions of this
Agreement and all rights of actions relating to such enforcement,shall be strictly reserved to the undersigned parties and nothing in
this Agreement shall give or allow any claim or right of action.
(I) CUSTOMER intends to put separate databases on the same server. PDSI does not object to such use of TELESTAFF in either
version 1.41 or 2.0.
(j) ESCROW PDSI will provide CUSTOMER the TeleStaff source code provided that PDSI is no longer in business and that it cannot
provide support even though CUSTOMER has remained in compliance with PDSI's Service and Support plan as defined in Section
10 Above. In the event that PDSI does go out of business or is no longer able to provide support, PDSI gives CUSTOMER
permission to continue to use the product.
IN WITNESS WHEREOF,the parties have signed this AGREEMENT on the day and year first above written.
CUSTOMER:
` County of Weld, a political subdivision of the State of Colorado, on
/i
behalf of Weld County Pa medi entices
Weld County Clerk to the B. .861
1 lz . .y =girt " BY:
BY: /// ,. ,L? e 1))1,)}� Glenn Vaad,Chairman (C5/CT/_ 4))
Deputy Clerk to the Boa (�i a Board of County Commissioners of Weld
PDSI:
y.
BY: _
TITLE: Pie�[ S , r /
Pag4e 4 of 4 Pages
625 The City Drive South,Sulte 190 •Pages
California 92868
(800)850-7374 • Fax(714)703-2970
Appendix A—TeleStaff Hardware Components
Customer's will procure, configure and install appropriate hardware and related software components
necessary for operation of the TeleStaff server. Hardware necessary for the operation of TeleStaff includes:
A dedicated PC system capable of operating the TeleStaff software for CUSTOMER (1)
Telephony hardware to support TeleStaff's telephone features
SQL Database Server software(2)
Remote communication software for remote diagnostics
PDSI recommends PC systems from Dell Computer Corporation. As Dell frequently changes and introduces
new models and configurations, PDSI does not recommend a specific Dell model number. However,
hardware components for the TeleStaff Database server must include, at minimum, the following:
Intel Pentium 1 Ghz processor or better Windows 2000 operating system
640 MB or greater RAM Dialogic 4—Line Telephony system (3)
10 GB or larger Hard Drive
20/48x CD-ROM Drive
Svbase SQLAnvwhere 4— User database(2)
CD-RW Drive
56K V.90 Modem
IMPORTANT NOTES:
(1) If CUSTOMER purchases hardware through PDSI, PDSI's hardware services include installation of
TeleStaff application software, Sybase database server software, Dialogic Telephony hardware, Laplink
remote communications software and any other software necessary to operate TeleStaff on an
appropriate PC supplied by Dell. If CUSTOMER elects to purchase hardware other than that supplied by
PDSI, CUSTOMER is responsible for configuring hardware and installing the software required to operate
TeleStaff. CUSTOMER may connect additional PCs to the TeleStaff system by installing the TeleStaff
client software (included) provided they are connected to the TeleStaff system by a network using the
TCP/IP protocol. TeleStaff is compatible with connected PCs running the Windows 95, 98, NT or 2000
operating system.
(2) The database software specified above will allow four (4) concurrent connections to the TeleStaff
database by PCs on a network. Although the TeleStaff client software may be installed on any number of
PCs, the database software will allow only four concurrent connections. As a user logs off TeleStaff, a
connection is released and made available to other users. Access to TeleStaff by telephone DOES NOT
consume a database server connection; only access by PCs consume database connections. The
database server software may be upgraded to enable additional concurrent connections.
(3) The Dialogic Telephony system specified above supports any combination of up to four(4)simultaneous
inbound and outbound connections by telephone. PDSI recommends that CUSTOMER connect four
dedicated telephone lines to the Dialogic Telephony hardware(installed in the PC). Further,CUSTOMER
should provide one telephone number to staff members which when dialed automatically attaches to the
next available telephone line. Additional Dialogic Telephony components may be purchased to provide
additional telephone connections.
(4) Hardware and related software supplied by CUSTOMER under this agreement :
A-1
625 The City Drive South,Suite 190 • Orange,California 92868
(800)850-7374 • Fax(714)703-2970
Appendix B—TeleStaff Implementation Services Partnership Agreement
For the fee specified in paragraph 5 of this AGREEMENT, PDSI will train CUSTOMER staffing administrators
on the operation of TeleStaff and then assist the CUSTOMER in configuring the TeleStaff system with
CUSTOMER's data. The following steps comprise the TeleStaff Implementation services:
Hand-Off: During this internal phase, the appropriate PDSI account representative transfers
information on the CUSTOMER to the PDSI Implementation Manager(IM). The IM
is a project manager who is responsible for coordinating all activities necessary to
implement TeleStaff for the CUSTOMER. During this phase, PDSI will send to
CUSTOMER an Implementation Welcome Packet containing an overview of the
Implementation Process and information on how to prepare for TeleStaff.
Pre-Configuration: During the Pre-Configuration phase,the IM and CUSTOMER hold a conference call
to review the Welcome Packet,to establish CUSTOMER contacts required by PDSI
during the Implementation process, and to set up the Administrator Class. Also
during this phase, PDSI provides CUSTOMER with all necessary installation
documentation and ships the TeleStaff hardware to CUSTOMER.
Training: The TeleStaff Administrator training course is a train-the-trainer format intended for
the CUSTOMER's administrators of the TeleStaff system(defined as knowledgeable
f pp of CUSTOMER's staffing rules, PC literate and empowered to make staffing
ter cdk-c(Yl I'r . ce\J i G decisions). TeleStaff training is a hands-on and workbook guided course at a PDSI
1/ training facility that uses demonstration data in order to cover all necessary TeleStaff
Ost' Yet 4 i 1� features. It also includes instruction on how to enter CUSTOMER data into TeleStaff.
4 10 c- laW The TeleStaff training course will take up to two 8- hour days to complete, and is
w11 /// / limited to,bue-(2rstaff members. Prior to the CUSTOMER's 'live' date, the trained
V\;1 1 -1 ri CUSTOMER administrators will perform end-user training (including training on the
G!, use of the telephone) to CUSTOMER staff members.
Data: During the Data phase, CUSTOMER gathers data as specified in the Data Packet
and enters this data into TeleStaff.
Configuration: During the Configuration phase, a PDSI Configuration Analyst and the CUSTOMER
administrator(s)configure TeleStaff for CUSTOMER using CUSTOMER's business
rules. The configuration process occurs at PDSI and is allocated 24 hours of time.
The TeleStaff Configuration course is limited to two(2)staff members. At its option,
CUSTOMER may extend the configuration process for an additional fee of$ 1000
per day.
TeleStaff Tuning: After CUSTOMER goes live with TELESTAFF, PDSI will go to CUSTOMER's site for
two days to fine-tune the TELESTAFF database and staffing processes
For information on additional advanced training courses offered by PDSI, please
contact your TeleStaff Implementation Manager or your Account Executive.
B-1
625 The City Drive South,Suite 190 • Orange,California 92868
(800)850-7374 • Fax(714)703-2970
Appendix C—TeleStaff and WebStaff Service and Support
All Software Errors reported by CUSTOMER shall be resolved as set forth below. Initial response by PDSI
will be based upon CUSTOMER's full description of the problem. Resolution response will be based upon
the priority assigned by PDSI as defined below. If CUSTOMER determines that a Software Error exists,
CUSTOMER shall notify PDSI by telephone. Telephone notification will be made to PDSI's support line at
(800) 850-7374.
"Normal Business Hours" are 8:00 AM through 5:00 PM (Pacific Standard Time), Monday through Friday,
excluding holidays.
The main support line will be answered either by an attendant or automated attendant at all hours. During
Normal Business Hours, each trouble report will be assigned a Help Desk Log Number. The Log Number
shall be used for all subsequent inquiries relating to the original problem. During Normal Business Hours,the
attendant will ring the TeleStaff Support Department and the call will be handled according to the priority
assigned by PDSI. In the case of priority-one problems, as noted below, CUSTOMER may be able to speak
directly to a TeleStaff Support Representative if one is available. Outside of Normal Business Hours, Priority 1
support,as described in this appendix,will be made available through a pager system. The phone number is
800-850-7374. Priority 1 support is available 24 hours per day, 7 days per week to CUSTOMER's with LIVE
status. All other problems will be handled on a callback basis. If requested or so stipulated in the response
time criteria below, a PDSI representative will return the call in a manner consistent with the priority and order
in which the call was received. CUSTOMER shall make every effort to respond to PDSI in a timely fashion
when requests are made to follow-up calls or additional documentation on the reported problem.
CUSTOMER's subscribing to optional dial-in support shall provide PDSI with a dedicated and separate
standard telephone data modem line where the Server resides. CUSTOMER shall additionally provide a voice
telephone line located in each such area to allow simultaneous voice and data access.
Priorities are assigned as follows:
Priority One
Hours of Availability: 24 hours/day, 7 days/week
Description: A critical software error that severely impacts the ability of CUSTOMER
to perform ALL automated staffing functions(TeleStaff is down). This
level of priority is only available to CUSTOMER's that are using
TeleStaff in a production environment(LIVE accounts ONLY).
Initial Response: During Normal Business Hours, immediate response if a Support
Representative is available. Otherwise, PDSI will respond with a call
back within one hour. Outside of Normal Business Hours (including
holidays), PDSI will respond with a call back within two hours.
Resolution Response: PDSI will work aggressively to provide CUSTOMER with a workaround
solution or to completely resolve the problem.
Notification: It is the responsibility of CUSTOMER to alert PDSI of a possible
Priority-One issue. PDSI will update CUSTOMER of progress
frequently during problem resolution and notify CUSTOMER once the
workaround has been provided or the problem has been resolved.
C-1
625 The City Drive South,Suite 190 • Orange,California 92868
(800)850-7374 • Fax(714) 703-2970
Priority Two
Hours of Availability: Monday through Friday, 6:30 AM to 6:00 PM, Pacific Standard Time.
Description: A non-critical software error, which prevents the user from performing
a data entry or system administration function. These do not include
cosmetic, documentation, or reporting problems. These also do not
include questions or inquiries regarding the operation of the software or
its installation and training.
Initial Response: During Normal Business Hours, PDSI will respond with a call back
within three hours. Outside of Normal Business Hours (including
holidays), PDSI will respond with a call back within twenty-four hours.
Resolution Response: PDSI will provide a workaround for CUSTOMER when possible within
an average of twenty-four (24) hours. PDSI will provide a problem
resolution in the form of an Upgrade or modification to the Software in
an upcoming Update.
Notification: PDSI will notify CUSTOMER when a workaround has been provided or
the problem has been resolved.
Priority Three
Hours of Availability: Monday through Friday, 6:30 AM to 6:00 PM, Pacific Standard Time.
Description: All other software or documentation errors not described above. These
include but are not limited to:
Reporting errors or calculation problems
Documentation inaccuracies
Cosmetic issues
Misspellings
Product Enhancement requests
Questions or inquiries relating to TeleStaff Software functionality, system
administration or installation
Initial Response: PDSI will respond to these items if specifically requested to do so at the
time of the request. If a reply is requested, PDSI will respond within an
average of twenty-four(24) hours during Normal Business Hours.
Resolution Response: PDSI will correct documentation errors in upcoming releases of the
documentation.
Notification:lf
requested, PDSI will
notify the local
CUSTOMER when a
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625 The Cify Drive South,Suite 190 • Orange,California 92868
(800)850-7374 • Fax(7141703-2970
workaround has been
provided or the problem
has been resolved.
TeleStaff Enhancements
The TeleStaff version number consists of three numbers that define the type of product release. The format
of the TeleStaff version number is:
Version X.YZ where
Changes in X represent a significant change in product functionality (Major Release)
Changes in Y represent an enhancement to the product that increases functionality within the existing
Major Release and is typical of an evolving product (Enhancement Release)
Changes in Z represents a minor change to the program to accommodate a software error or
cosmetic change (Update Release)
Under the TeleStaff Service and Support plan, CUSTOMERs will receive Update Releases and
Enhancement Releases as they become available at no additional charge. Major Releases will be available
for an additional fee.
C-3
625 The City Drive South,Suite 190 • Orange,Califomla 92868
(800)850-7374 • Fax(714)703-2970
Appendix D - WebStaff_: Web Access to TeleStaff_
-Features, Benefits and Deployment—
Effective June 15, 2001
1. Functionality
WebStaff 1.2 is designed specifically to give TeleStaff administrators and end-users further access
to TeleStaff from any browser. WebStaff extends the reach of the TeleStaff system beyond the
client workstation and the telephone to any computer with Internet access. WebStaff combines
the visual benefits of the TeleStaff Client with the accessibility of the telephone to give your
TeleStaff users visual access to a significant amount of information from any Internet computer.
Further, WebStaff is simple to use because it mimics the TeleStaff Client workstation functions in
an easy-to-user browser interface.
WebStaff Administrators can:
25 Create vacancies based on your department's rules and guidelines
Zj Fill Vacancies from the Candidate's Window
15 Initiate the Auto Hire function
Zj Approve requests
>3 Initiate the Automated Contact feature
WebStaff End-users can:
>5 View their personal calendar
2f Request work through the Available feature
>5 Request/record work exceptions
�j Remove Availability and Exception work codes (if definition allows)
Zf Receive notifications sent by the TeleStaff system
>5 View and change select personal data including telephone numbers
Zf View roster for any date
>3 View detailed work history report over any date range
Zf View the Pick List
2. Accessibility
Theoretically, WebStaff is accessible 24 hours a day, 7 days a week from any computer with
Internet access as long as the Web Server is accessible. Accessing WebStaff is a simple as
directing your browser to the WebStaff home page and logging in using your TeleStaff User ID
and Password. Once connected, the web server connects to your organization's TeleStaff
database to provide real-time data access similar to using a TeleStaff client workstation or
accessing TeleStaff by telephone.
3. Navigation
The very nature of the web provides WebStaff users with navigational features not available in
TeleStaff. Using WebStaff, users are one click away from all major functions. A convenient menu
on every page provides immediate access to other functions. All web pages resize automatically
D-1
625 The CHI/Drive South,Suite 190 • Orange,California 92868
(800)850-7374 • Fax(714)703-2970
based on your computer's screen definition (support for PDA, WAP upcoming), and the WebStaff
roster scrolls one line and a time.
4. Customer Deployment
WebStaff is available in two options, Customer Hosted or PDSI Hosted. There are advantages to both,
depending on the organization's need. With the Customer Hosted model, PDSI provides only the
WebStaff application software and the customer is responsible for installing it on a web server and
managing all access to the application. Internet security becomes the responsibility of the customer since
there is no interface in this model to PDSI's web server infrastructure. Customer Hosting is an ideal
option for those customers with an existing web server environment and capable resources to manage it.
Under this option, the customer licenses WebStaff from PDSI and can optionally purchase maintenance
and support that provides functional helpdesk support and enhancements to WebStaff. In order to host
WebStaff:
tf Customer must have or deploy an appropriate Web Server
ti The Web Server must be capability of running Java Servlets
The PDSI Hosted option is ideal for customers without an existing web server infrastructure and/or
availability of resources to manage one. Under this option, the WebStaff application resides on a secure
web server cluster maintained and managed by PDSI. The WebStaff application communicates across a
secure VPN (Virtual Private Network) pipe to the customer's TeleStaff database server. Customer setup is
designed to be simple but may be complicated by existing intranet/internet infrastructure. In general,
however, the following steps will be taken to deploy WebStaff in this model:
15 Customer must have constant internet access (highest speed possible without dial-
up)
Zj Customer must have a static and public IP address
�$ Customer must provide PDSI with the address of its public IP and TeleStaff database
IP
11 PDSI will procure SonicWall's Telecommuter firewall hardware for each customer and
will configure the firewall using specified IP addresses
25 PDSI will deliver the configured firewall with installation instructions to the customer
and will be available by telephone for assistance
2j For more complicated installations, PDSI will provide the customer with access to one
of our networking service partners.
Pricing for the PDSI Hosted WebStaff option consists of a one-time setup fee and an annual and
renewable service fee. The setup fee includes all hardware and services required to add each customer
to the WebStaff network. The annual service fee provides each customer employee with web access to
the TeleStaff application. For convenience, the service fee may be prepaid and prorated to renew on the
same date as the TeleStaff Annual Service and Support renewal
For a specific quote for either the PDSI Hosted or Customer Hosted models, please contact your PDSI
account executive.
D-2
625 The City Drive South,Suite 190 • Orange,California 92868
(800)850-7374 • Fax(714)703-2970
5. WebStaff Community
PDSI's installed base of TeleStaff users exceeds 20,000 industry professionals and is growing. As these
customers begin to deploy WebStaff, PDSI sees an ideal opportunity to bring together a community of
users that share common professional interests. As such, PDSI plans to provide information and web
links of mutual interest to our WebStaff users from the WebStaff home page. Both PDSI Hosted and
Customer Hosted customers can join this community. PDSI Hosted customers will access the WebStaff
home page to launch WebStaff, and Customer Hosted users (currently under the maintenance and
support plan) can provide a link to their WebStaff server from PDSI's WebStaff home page at no
additional charge. Either way, all WebStaff customers will launch WebStaff from a central community
that PDSI will extend to support their needs.
6. WebStaff Pricing
Concurrent with the release of WebStaff 1.2, PDSI is offering new introductory pricing as follows:
7. PDSI-Hosted Model
Setup Fee includes:
o Firewall hardware to ensure secure connection between PDSI server farm and customer's
TeleStaff database
o PDSI Technical Support for the customer configuration of the firewall
o PDSI setup of customer access to the server farm
o Technical support required to make WebStaff operational
o Training support for WebStaff via the helpdesk
Usage Fee:
At end of the introductory period, Customer may renew usage by agency or individual. See following
table for agency-wide usage fee. Individual renewal fee is estimated to be approximately $ 10 /
month.
License Level (up to..) Price per user per month Annualized Usage Fee
50 $ 2.00 $ 1,200
100 $ 1.80 $ 2,160
200 $ 1.70 $ 4,080
300 $ 1.60 $ 5,760
400 $ 1.50 $ 7,200
500 $ 1.40 $ 8,400
600 $ 1.30 $ 9,360
700 $ 1.20 $ 10,080
800 $ 1.10 $ 10,560
900 and up $ 1.00 VARIABLE
Usage fee may be paid annually, monthly or by arrangement with PDSI.
D-3
625 The City Drive South,Suite 190 • Orange,California 92868
(800)850-7374 • Fax(714)703-2970
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