HomeMy WebLinkAbout20061553.tiff RESOLUTION
RE: APPROVE MEMORANDUM OF UNDERSTANDING FOR THE 3-1-1 PROGRAM AND
AUTHORIZE CHAIR TO SIGN - CITY AND COUNTY OF DENVER
WHEREAS, the Board of County Commissioners of Weld County, Colorado, pursuant to
Colorado statute and the Weld County Home Rule Charter, is vested with the authority of
administering the affairs of Weld County, Colorado, and
WHEREAS, the Board has been presented with a Memorandum of Understanding for
The 3-1-1 Program between the County of Weld, State of Colorado, by and through the Board of
County Commissioners of Weld County, on behalf of United Way of Weld County,and the City and
County of Denver, 201 West Colfax Avenue, Denver, Colorado 80202, commencing upon full
execution, with further terms and conditions being as stated in said memorandum, and
WHEREAS, after review, the Board deems it advisable to approve said memorandum, a
copy of which is attached hereto and incorporated herein by reference.
NOW, THEREFORE, BE IT RESOLVED by the Board of County Commissioners of Weld
County, Colorado, that the Memorandum of Understanding for The 3-1-1 Program between the
County of Weld, State of Colorado, by and through the Board of County Commissioners of Weld
County, on behalf of United Way of Weld County, and the City and County of Denver be, and
hereby is, approved.
BE IT FURTHER RESOLVED by the Board that the Chair be, and hereby is, authorized to
sign said memorandum.
The above and foregoing Resolution was,on motion duly made and seconded, adopted by
the following vote on the 12th day of June, A.D., 2006.
,e! BOARD OF C UNTY COMMISSIONERS
I : -_ 4 \ WELD COU , COLORADO
ATTEST: Lid �/ 1 i , _ �� la
i " .$ au . J. 'le, Chair
Weld County Clerk to th3 ,ter �I Co(
444%3/4` / . \ I,,David E. Long, Pro-Tem
De ty Cler�to thee Board ---t ' llIt �
Wi � jmQHJ ke
APP AS TO FO �V � _ /
Robert D. Masd n (�
my Atto ey --7..---2„..---.N., A� 1�
Glenn Vaad
Date of signature: /3/�
2006-1553
CM0016
Memorandum of Understanding
Between
Weld County
And
City and County of Denver
THIS Memorandum of Understanding("MOU") is made this j9 day of �u , in the year of
2006, by and between Weld County and the City and County of Denver("Denver"),collectively referred
to as the "entities,"for the purpose of facilitating 311 service solutions for misrouted or exchange carrier
boundary"overlap" incoming calls that might route to Denver's 311 Service.
WHEREAS, Weld County requests that Denver's 311 Service provide non-exclusive call
routing for calls identified as Weld County residents or businesses during normal hours of operation in
Denver's 311 Service Center; and
WHEREAS, Denver's 311 Service is agreeable to providing the routing of misrouted or
exchange carrier boundary"overlap" incoming calls that might route to Denver's 311 Service;
NOW THEREFORE, the entities agree as follows:
A. CONTACT INFORMATION
1. Point of Contact(POC):
The POC for each entity shall be as indicated in this Section A Contact Information.
Each entity, without invalidating the MOU, may a) assign different representatives, b)
redefine their authorities and responsibilities, or c) establish them as the"designated
representative"for the entity for particular responsibilities. Each entity shall endeavor to
notify the other in a timely manner of such new contact information without the need to
formally revise this MOU.
2. Denver 311 Service Contact Information
a. 311 Call Center Manager(Point of Contact) Mike Major
Telephone (Direct) 720-913-8469
b. Denver Chief Information Officer(CIO) Mike Locatis
720-913-4831
Mailing Address:
City and County of Denver 311
201 W. Colfax Avenue, Department 301
Denver, Colorado 80202
3. Weld County
a. Weld County Contact Information:
United Way of Weld County
Ms. Tracy Hayes
Telephone 970.353.4300
Mailing Address:
814 9th Street
Greeley, Colorado 80631
2006-1553
Memorandum of Understanding, page 2 of 3:
B. CALL ROUTING PROTOCOL:
The 3.1-1 program, which will centrally process an estimated one million calls a year, will
modernize and improve the delivery of Denver City services. The primary 3-I-1 call center will be
located at 201 West Colfax in the Webb Municipal Building and will accept 3-1-I calls dialed within the
City boundaries. A 10-digit"point-to" number, 720-913-1311, is currently in use and will be provided to
local exchange carriers, wireless service providers and public payphone operators to allow uniform access
and easier migration for those carriers who cannot currently support the 3-1-I abbreviated dialing
arrangement. The 720-913-1311 number will allow access to the City's 3-I-1 call center from outside the
City's boundaries.The City expects all carriers will commence routing 3-1-1 calls to the 3-1-I call center
no later than July I, 2006.
In addition to the primary call center, the 9-1-1 combined communications, will act as a
secondary overflow/disaster recovery call center located within the City. This secondary site will process
3-1-1 "Level I"calls and, in that capacity, will serve as a key contact point for individuals calling with
general information requests about many of the City's services and programs for after hours, non-
emergency police calls and to respond to inquiries and complaints in such areas as heating, housing,
sanitation, health, human services, taxation, regulation and business. This location will act as a recovery
site for the City's primary 3-1-I call center. In a disaster recovery mode, all 3-I-1 inbound calls will be
redirected to this secondary location.
C. GENERAL PROVISIONS:
1. Integration and Formality of Changes: This agreement is intended as the complete
integration of all understandings between the entities unless otherwise stated herein. With the
exception of changes to contact information per paragraph A above, no prior or contemporaneous
addition, deletion, or other amendment hereto shall have any force or effect whatsoever, unless
embodied herein by writing. No subsequent notation, renewal, addition, deletion, or other
amendment hereto shall have any force or effect unless embodied in a written agreement executed
and approved by the appropriate authorities.
2. No Fiscal Obligation : Neither Weld County nor Denver incurs any fiscal obligation
hereunder for the transferring or routing of calls received via Denver's 311 service. This
agreement may be amended upon mutual written agreement to include other services, solutions,
payment arrangements, or other amendments. This MOU sets forth the intent of the signatories
hereto. But it is not a legally binding document, and is not intended to confer remedies on any
party in the event of its breach.
3. Term and Termination: This MOU shall become effective upon the approval and
signature by the authorized representatives of the entities hereto, and shall continue until such
time as either entity gives thirty (30) days of advance written notice of termination to the other.
Memorandum of Understanding, page 3 of 3:
ACCORDINGLY, Denver and Weld County hereby sign on the dates indicated below.
City and County of Denver Chief Information Officer
/By: P' 'd G ptpca,_-c_ J/3r /7hoc
Chief Informatio Officer Date
Weld County
,�/
By: M. S. Geile, Chair JUN 12 ZOOS
Authori ed Representative Title Date
ATTESTING TO BOARD OF COUNTY
COMMISSIONER SIGNATURES ONLY
END OF MEMORANDUM OF UNDERSTANDING
ATTEST: gG141 A
WEL COUNTY_CLERK TO THE BOARD .t.a
BY: i'LA I
361DEP TY CLE TO HE BOARD R:;
F.7i
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May 12, 2006
Mr. Bruce Barker
County Attorney
Weld County
915 10th Street
Greeley, CO 80632
Re: Denver's 3-1-1 Customer Call Center— Regional Advisory Council
Dear Bruce:
It was good speaking with you just now about the MOU required of us by the Public Utilities
Commission. I appreciate your help in that regard.
Also, I was pleased to learn of your interest in the 3-1-1 system of your own. Here is the
information about the advisory group we are in the process of forming, and we would be eager to
have your participation. The text of the letter I referenced follow:
At Friday's meeting of the Metro Area County Commissioners,the group heard a presentation about the
implementation of Denver's new 3-1-1 program. Kelly Brough,Deputy Chief of Staff for Mayor Hickenlooper,
gave an overview of the program,which is designed to expedite constituents' ability to connect to appropriate
City staff for non-emergency services. The handout accompanying Kelly's presentation is attached.
On behalf of Kelly and others from the Denver team involved in the project, I want to thank members of the
MACC for their interest in this innovative program, which is modeled after similar successful efforts around the
country.
In addition to familiarizing commissioners with the system, the presentation on Friday included an invitation:
for each jurisdiction to appoint a participant to a Regional Advisory Council. The purpose for a multi-
jurisdictional group would be to explore regional strategies on delivering customer service through a
collaborative 3-1-1 system.
My request is that you identify someone from[Weld County]—either yourself or a member of your professional
staff—to serve on the Regional Advisory Council. I appreciate you contacting us about your participation or if
you have any question about the new council. Contacts are Mike Locatis,Chief Information Officer—
mike.locatis@ci.denver.co.us, 720/913-4831; and Kelly Brough,Deputy Chief of Staff—
kelly.brough@ci.denver.co.us and 720/865-9048.
I look forward to hearing back from you about your participation, Bruce. My direct phone is
720/865-9055, and cell phone is 303/915-0409.
Regards,
Dave Ferrill
Director, Regional Cooperation
I
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The City. - £ of Denver
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1 T Invites You to Attend
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The
3-1-1 Regional Advisory Council Kick-off Meeting
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Monday,June 26,2006
11:00 am-3:00 pm
Webb Municipal Building
201 West Colfax Avenue,Denver,CO 80202
Conference Room 4.G.2
Please RSVP to Lisa Schwoob at 720-913-4906 or
Lisa.Schwoob@ci.denver.co.us
City and County of Denver I
of Technology Service .� Baer .n
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201 W. Colfax Ave., Dept 30 � �� e *"�""° "
DENVER Denver, CO'80202 Ally 26,06— I j ► $8 "Aa`' Le •'�mi
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The Honorable Mike Geile l
Board of County Commisioners
Weld County
915 10th St.,Box 758
Greeley,CO 80632
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