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Home My WebLink About20253547 Resolution Approve Professional Service Agreement for Interpretation and Translation Services, and Authorize Chair Pro-Tem to Sign — Language Line Services, Inc., dba LanguageLine Solutions Whereas, the Board of County Commissioners of Weld County, Colorado, pursuant to Colorado statute and the Weld County Home Rule Charter, is vested with the authority of administering the affairs of Weld County, Colorado, and Whereas, the Board has been presented with a Professional Service Agreement for Interpretation and Translation Services between the County of Weld, State of Colorado, by and through the Board of County Commissioners of Weld County, on behalf of the Department of Human Services, and Language Line Services, Inc., dba LanguageLine Solutions, commencing November 1, 2025, and ending October 31, 2026, with further terms and conditions being as stated in said agreement, and Whereas, after review, the Board deems it advisable to approve said agreement, a copy of which is attached hereto and incorporated herein by reference. Now, therefore, be it resolved by the Board of County Commissioners of Weld County, Colorado, that the Professional Service Agreement for Interpretation and Translation Services between the County of Weld, State of Colorado, by and through the Board of County Commissioners of Weld County, on behalf of the Department of Human Services, and Language Line Services, Inc., dba LanguageLine Solutions, be, and hereby is, approved. Be it further resolved by the Board that the Chair Pro-Tem be, and hereby is, authorized to sign said agreement. The Board of County Commissioners of Weld County, Colorado, approved the above and foregoing Resolution, on motion duly made and seconded, by the following vote on the 24th day of December, A.D., 2025, nunc pro tunc November 1, 2025: Perry L. Buck, Chair: Excused Scott K. James, Pro-Tem: Aye 1_ I /�J�� Jason S. Maxey: Aye r 46 Lynette Peppier: Aye Kevin D. Ross: Aye Vit). •1 Approved as to Form: 1®UVA ' Bruce Barker, County Attorney Attest: Esther E. Gesick, Clerk to the Board cc'. d SD 2025-3547 ua\ 641cAs HR0097 Con-vac-k-ID I u( BOARD OF COUNTY COMMISSIONERS PASS-AROUND REVIEW PASS-AROUND TITLE: Professional Services Agreement with Language Line Services, Inc., DBA LanguageLine Solutions DEPARTMENT: Human Services DATE: December 9, 2025 PERSON REQUESTING: Jamie Ulrich, Director, Human Services Brief description of the problem/issue: Since 2013, the Department of Human Services (DHS) has contracted with Language Line Services, Inc., DBA LanguageLine Solutions, to provide language interpretation and transcription services to clients in Weld County. The Department is now requesting approval to enter into a new contract to continue providing qualified and trained interpreters, as well as ISO-certified workflows to translate and convert written content between languages. The identified services and associated rates are reflected in Exhibit A, Statement of Work.as attached. What options exist for the Board? O Approval of the Professional Services Agreement with Language Line Services, Inc., DBA LanguageLine Solutions. • Deny approval of the Professional Services Agreement with Language Line Services, Inc., DBA LanguageLine Solutions. Consequences: Weld County will not have a current Professional Services Agreement with Language Line Services, Inc., DBA LanguageLine Solutions for language translation and interpretation services. Impacts: Weld County will not have a vendor who can provide crucial language interpretation and translation services. Costs (Current Fiscal Year/ Ongoing or Subsequent Fiscal Years): • Total Cost as outlined in Exhibit A, Statement of Work. • Funded through different Divisions with the Department of Human Services. Pass-Around Memorandum; December 8, 2025 — CMS ID 10156 2025-3547 Recommendation: • Approval of the Professional Services Agreement with Language Line Services, Inc., DBA LanguageLine Solutions and authorize the Chair to sign. Support Recommendation Schedule Place on BOCC Agenda Work Session Other/Comments: Perry L. Buck Scott K. James Jason S. Maxey Lynette Peppier Kevin D. Ross Pass-Around Memorandum; December 8, 2025 —CMS ID 10156 PROFESSIONAL SERVICE AGREEMENT BETWEEN WELD COUNTY AND LANGUAGE LINE SERVICES, INC. DBA LANGUAGELINE SOLUTIONS ,, THIS AGREEMENT is made and entered into this day of IeCf nii�,,e. 2025, by and between the Board of Weld County Commissioners, on behalf of the Weld County Department of Human Services, hereinafter referred to as "County," and Language Line Services, Inc., DBA LanguageLine Solutions, hereinafter referred to as "Contractor". WHEREAS, County desires to retain Contractor to perform services as required by County and set forth in the attached Exhibit; and WHEREAS, Contractor is willing and has the specific ability, qualifications, and time to perform the required services according to the terms of this Agreement; and WHEREAS, Contractor is authorized to do business in the State of Colorado and has the time, skill, expertise, and experience necessary to provide the services as set forth below. NOW, THEREFORE, in consideration of the mutual promises and covenants contained herein, the parties hereto agree as follows: 1. Introduction. The terms of this Agreement are contained in the terms recited in this document and in the attached Exhibit, each of which forms an integral part of this Agreement and are incorporated herein. The parties each acknowledge and agree that this Agreement, including the attached Exhibit, define the performance obligations of Contractor and Contractor's willingness and ability to meet those requirements (the "Work"). If a conflict occurs between this Agreement and any Exhibit or other attached document, the terms of this Agreement shall control, and the remaining order of precedence shall be based upon order of attachment. Exhibit A consists of the Statement of Work. 2. Service or Work. Contractor agrees to procure the materials, equipment and/or products necessary for the Work and agrees to diligently provide all services, labor, personnel, and materials necessary to perform and complete the Work described in the attached Exhibit. Contractor shall further be responsible for the timely completion and acknowledges that a failure to comply with the standards and requirements of Work within the time limits prescribed by County may result in County's decision to withhold payment or to terminate this Agreement. 3. Term. The term of this Agreement shall be from November 1, 2025, through October 31, 2026, or until Contractor's completion of the responsibilities described in the attached Exhibit and is subject to continued budget appropriations. This Agreement may be extended upon mutual written agreement of the Parties. 1 4. Termination; Breach; Cure. County has the right to terminate this Agreement, with or without cause on thirty (30) days written notice. Furthermore, this Agreement may be terminated at any time without notice upon a material breach of the terms of the Agreement. Material breach means the failure of a Party to perform any of its obligations in accordance with this Contract, in whole or in part or in a timely or satisfactory manner. The institution of proceedings under any bankruptcy, insolvency, reorganization or similar law, by or against Contractor, or the appointment of a receiver or similar officer for Contractor or any of its property, which is not vacated or fully stayed within 30 days after the institution of such proceeding, shall also constitute a breach. If Contractor is debarred or suspended under §24-109-105, C.R.S. at any time during the term of this Contract, then such debarment or suspension shall constitute a breach. 5. County's Remedies. If Contractor is in breach under any provision of this Contract and fails to cure such breach upon notice and cure within 30 days in accordance with Paragraph 4, the County, following the notice and cure period, shall have all the remedies listed in this section in addition to all other remedies set forth in this Contract, in equity, or at law. The County may exercise any or all the remedies available to it, in its discretion, concurrently or consecutively. a) Termination for Breach of Contract In the event of Contractor's uncured breach, the County may terminate this entire Contract or any part of this Contract. Contractor shall continue performance of this Contract to the extent not terminated, if any. i. Obligations and Rights To the extent specified in any termination notice, Contractor shall not incur further obligations or render further performance past the effective date of such notice and shall terminate outstanding orders and subcontracts with third parties. However, Contractor shall complete and deliver to the County all Work not cancelled by the termination notice and may incur obligations as necessary to do so within this Contract's terms. At the request of the County, Contractor shall assign to the County all of Contractor's rights, title, and interest in and to such terminated orders or subcontracts. Upon termination, Contractor shall take timely, reasonable and necessary action to protect and preserve property in the possession of Contractor but in which the County has an interest. At the County's request, Contractor shall return materials owned by the County in Contractor's possession at the time of any termination. Contractor shall deliver all completed Work Product and all Work Product that was in the process of completion to the County at the County's request. ii. Payments Notwithstanding anything to the contrary, the County shall only pay Contractor for accepted Work received and satisfactorily completed as of the date of termination. iii. Damages and Withholding Notwithstanding any other remedial action by the County, Contractor shall remain liable to the County for any damages sustained by the County in 2 connection with any breach by Contractor, and the County may withhold payment to Contractor for the purpose of mitigating the County's damages until such time as the exact amount of damages due to the County from Contractor is determined. The County may withhold any amount that may be due Contractor as the County deems necessary to protect the County against loss including, without limitation, loss as a result of outstanding liens and excess costs incurred by the County in procuring from third parties replacement Work as cover. b) Remedies Not Involving Termination The County, in its discretion, may exercise one or more of the following additional remedies: i. Suspend Performance Suspend Contractor's performance with respect to all or any portion of the Work pending corrective action as specified by the County without entitling Contractor to an adjustment in price or cost or an adjustment in the performance schedule. Contractor shall promptly cease performing Work and incurring costs in accordance with the County's directive, and the County shall not be liable for costs incurred by Contractor after the suspension of performance. ii. Withhold Payment Withhold payment to Contractor until Contractor corrects its Work. iii. Deny Payment Deny payment for Work not performed, or that due to Contractor's actions or inactions, cannot be performed or if they were performed are reasonably of no value to the County; provided, that any denial of payment shall be equal to the value of the obligations not performed. iv. Intellectual Property If any Work infringes, or if the County in its sole discretion determines that any Work is likely to infringe, a patent, copyright, trademark, trade secret or other intellectual property right, Contractor shall, as approved by the County, (i) secure that right to use such Work for the County and Contractor; (ii) replace the Work with non-infringing Work or modify the Work so that it becomes non- infringing; or, (iii) remove any infringing Work and refund the amount paid for such Work to the County. 6. Contractor's Remedies. If the County is in breach of any provision of this Contract and does not cure such breach, Contractor, following the notice and cure period in Paragraph 4, may engage the County in informal resolution process, and shall otherwise have all remedies available at law and equity. 7. Extension or Amendment. Any amendments or modifications to this agreement shall be in writing signed by both parties. No additional services or work performed by Contractor shall be the basis for additional compensation unless and until Contractor has obtained written authorization and acknowledgement by County for such additional services. 3 8. Compensation/Contract Amount. County agrees to pay an amount no greater than the amount outlined in Exhibit A, Statement of Work, for the term of this Agreement, as set forth in Paragraph 3. County agrees to pay Contractor through an invoice process during the course of this Agreement in accordance with the Statement of Work as described in Exhibit A. Contractor agrees to submit invoices which detail the work completed by Contractor. The County will review each invoice and if it agrees Contractor has completed the invoiced items to the County's satisfaction, it will remit payment to Contractor. No payment in excess of that set forth in the Exhibit will be made by County unless an Amendment authorizing such additional payment has been specifically approved by Weld County as required pursuant to the Weld County Code. The County agrees to pay all undisputed invoices charges for Services in full within thirty (30) days of the invoice date. Any disputed charges in an invoice must be identified to the Contractor within thirty (30) days of the invoice issue date or right to dispute will be waived by the County. The County will not have the right to set-off any disputed amounts. Amounts subject to dispute once resolved will be (i) credited to the County on the next invoice (if resolved in favor of the County), (ii) added to the next invoice (if resolved in favor of the Contractor), or (iii) as otherwise mutually agreed upon. Upon termination or expiration of this Agreement, unexpended funds advanced by County, if any, shall forthwith be returned to County. County will not withhold any taxes from monies paid to the Contractor hereunder and Contractor agrees to be solely responsible for the accurate reporting and payment of any taxes related to payments made pursuant to the terms of this Agreement. Unless expressly enumerated in the attached Exhibit, Contractor shall not be entitled to be paid for any other expenses (e.g. mileage). Notwithstanding anything to the contrary contained in this Agreement, financial obligations of the County payable after the current fiscal year are contingent upon county, state and or federal funds for that purpose being appropriated, budgeted and otherwise made available. Execution of this Agreement by County does not create an obligation on the part of County to expend funds not otherwise appropriated in each succeeding year. This Agreement is subject to and contingent upon the continuing availability of county, state and or federal funds for the purposes hereof. Contractor agrees to work within the confines of the Statement of Work outlined in Exhibit A. 9. Independent Contractor. Contractor agrees that it is an independent contractor and that Contractor's officers, agents or employees will not become employees or agents of County, nor entitled to any employee benefits (including unemployment insurance or workers' compensation benefits) from County as a result of the execution of this Agreement. Contractor shall be solely responsible for its acts and those of its agents and employees for all acts performed pursuant to this Agreement. Any provisions in this Contract that may appear to give the County the right to direct contractor as to details of doing work or to exercise a measure of control over the work mean that Contractor shall follow the direction of the County as to end results of the work only. The Contractor is obligated to pay all federal and state income tax on any moneys earned or paid pursuant to this contract. 10. Subcontractors. Contractor acknowledges that County has entered into this Agreement in reliance upon the particular reputation and expertise of Contractor. Contractor shall 4 not enter into any subcontractor agreements for the completion of the Work without County's prior written consent, which may be withheld in County's sole discretion. County shall have the right in its reasonable discretion to approve all personnel assigned to the Work during the performance of this Agreement and no personnel to whom County has an objection, in its reasonable discretion, shall be assigned to the Work. Contractor shall require each subcontractor, as approved by County and to the extent of the Work to be performed by the subcontractor, to be bound to Contractor by the terms of this Agreement, and to assume toward Contractor all the obligations and responsibilities which Contractor, by this Agreement, assumes toward County. County shall have the right (but not the obligation) to enforce the provisions of this Agreement against any subcontractor hired by Contractor and Contractor shall cooperate in such process. The Contractor shall be responsible for the acts and omissions of its agents, employees, and subcontractors. 11. Ownership. All work and information obtained by Contractor under this Agreement or individual work order shall become or remain (as applicable), the property of County. In addition, all reports, documents, data, plans, drawings, records, and computer files generated by Contractor in relation to this Agreement and all reports, test results and all other tangible materials obtained and/or produced in connection with the performance of this Agreement, whether or not such materials are in completed form, shall at all times be considered the property of the County. Contractor shall not make use of such material for purposes other than in connection with this Agreement without prior written approval of County. 12. Confidentiality. Confidential information of the Contractor should be transmitted separately from non-confidential information, clearly denoting in red on the relevant document at the top the word, "CONFIDENTIAL." However, Contractor is advised that as a public entity, Weld County must comply with the provisions of the Colorado Open Records Act(CORA), C.R.S. 24-72-201, et seq., with regard to public records, and cannot guarantee the confidentiality of all documents. Contractor agrees to keep confidential all of County's confidential information. Contractor agrees not to sell, assign, distribute, or disclose any such confidential information to any other person or entity without seeking written permission from the County. Contractor agrees to advise its employees, agents, and consultants, of the confidential and proprietary nature of this confidential information and of the restrictions imposed by this Agreement. 13. Warranty. Contractor warrants that the Work performed under this Agreement will be performed in a manner consistent with the standards governing such services and the provisions of this Agreement. Contractor further represents and warrants that all Work shall be performed by qualified personnel in a professional manner, consistent with industry standards, and that all services will conform to applicable specifications. 14. Acceptance of Services Not a Waiver. Upon completion of the Work, Contractor shall submit to County originals of all test results, reports, etc., generated during completion of this work. Acceptance by County of reports and incidental material(s) furnished under this Agreement shall not in any way relieve Contractor of responsibility for the quality and accuracy of the project. In no event shall any action by County hereunder constitute or be construed to be a waiver by County of any breach of this Agreement or default which may then exist on the part of Contractor, and County's action or inaction when any such breach 5 or default exists shall not impair or prejudice any right or remedy available to County with respect to such breach or default. No assent expressed or implied, to any breach of any one or more covenants, provisions or conditions of the Agreement shall be deemed or taken to be a waiver of any other breach. Acceptance by the County of, or payment for, the Work completed under this Agreement shall not be construed as a waiver of any of the County's rights under this Agreement or under the law generally. 15. Insurance. Contractor must secure, before the commencement of the Work, the following insurance covering all operations, goods, and services provided pursuant to this Agreement, and shall keep the required insurance coverage in force at all times during the term of the Agreement, or any extension thereof, and during any warranty period. For all coverages, Contractor's insurer shall waive subrogation rights against County. Contractor shall provide coverage with limits of liability no less than those stated below. An excess liability policy or umbrella liability policy may be used to meet the minimum liability requirements provided that the coverage is written on a "following form" basis. Acceptability of Insurers: Insurance is to be placed with insurers duly licensed or authorized to do business in the state of Colorado and with an "A.M. Best" rating of not less than A-VII. The County in no way warrants that the above-required minimum insurer rating is sufficient to protect the Contractor from potential insurer insolvency. Required Types of Insurance Workers' Compensation and Employer's Liability Insurance as required by state statute, covering all of the Contractor's employees acting within the course and scope of their employment. The policy shall contain a waiver of subrogation against the County. This requirement shall not apply when a Contractor or subcontractor is exempt under Colorado Workers' Compensation Act., AND when such Contractor or subcontractor executes the appropriate sole proprietor waiver form. Minimum Limits: Coverage A (Workers' Compensation) Statutory Coverage B (Employers Liability) $ 100,000 $ 100,000 $ 500,000 Commercial General Liability Insurance-Occurrence Form Policy shall include bodily injury, property damage, liability assumed under an Insured Contract. The policy shall be endorsed to include the following additional insured language: "Weld County, its subsidiary, parent, elected officials, trustees, employees, associated and/or affiliated entities, successors, or assigns, agents, and volunteers shall be named as additional insureds with respect to liability arising out of the activities performed by, or on behalf of the Contractor." Such policy shall include Minimum Limits as follows: General Aggregate $ 1,000,000 Products/Completed Operations Aggregate $ 1,000,000 6 Each Occurrence Limit $ 1,000,000 Personal/Advertising Injury $ 1,000,000 Automobile Liability Insurance Bodily Injury and Property Damage for any owned, hired, and non-owned vehicles used in the performance of this Contract. Such policy shall maintain Minimum Limits as follows: Bodily Injury/Property Damage (Each Accident) $ 1,000,000 Professional Liability(Errors and Omissions Liability) The policy shall cover professional misconduct or lack of ordinary skill for those positions defined in the Scope of Services of this contract. Contractor shall maintain limits for all claims covering wrongful acts, errors and/or omissions, including design errors, if applicable, for damage sustained by reason of or in the course of operations under this Contract resulting from professional services. In the event that the professional liability insurance required by this Contract is written on a claims-made basis, Contractor warrants that any retroactive date under the policy shall precede the effective date of this Contract; and that either continuous coverage will be maintained, or an extended discovery period will be exercised for a period of two (2) years beginning at the time work under this Contract is completed. **When this Professional Services Agreement involves working with or caring for children, elderly, physically or developmentally disabled people and these individuals are in the care, custody, or control of the Contractor, required insurance coverage must include coverage for "sexual molestation and physical abuse." Contractor's insurance policy is to be specifically endorsed to include this coverage. **When this Professional Services Agreement has providers involved in providing extensive in-home services, Contractor must have third party fidelity/crime coverage. Crime policies are to be endorsed to include third party fidelity coverage and list the Contractor and the Provider's clients as Loss Payees. [Extensive in-home services means services that are based on the typical location of the services being provided, not necessarily the time frame. For example, if services are primarily at client's homes versus a hospital or clinic type setting, then that would meet this definition. For another example, if a physician who typically works at a hospital or clinic makes a home visit due to a female patient going into unexpected labor, that would not be "extensive in-home services" as they are less than 5-10% in-home care.] Minimum Limits: Per Loss $ 1,000,000 Aggregate $ 2,000,000 7 16. Proof of Insurance. Upon County's request, Contractor shall provide to County a Certificate of Insurance as proof of insurance. Provided information for examination shall be considered confidential, and as such, shall be deemed not subject to Colorado Open Records Act (CORA) disclosure. All insurers must be licensed or approved to do business within the State of Colorado, and unless otherwise specified, all policies must be written on a per occurrence basis. The Contractor shall provide the County with a Certificate of Insurance evidencing all required coverages, before commencing work or entering the County premises. The Contractor shall furnish the County with certificates of insurance (ACCORD) form or equivalent approved by the County as required by this Contract. The certificates for each insurance policy are to be signed by a person authorized by that insurer to bind coverage on its behalf. The Contractor shall name on the Certificate of Insurance "Weld County, its successors or assigns; its elected officials, employees, agents, affiliated entities, and volunteers as Additional Insureds" for work that is being performed by the Contractor. On insurance policies where Weld County is named as an additional insured, the County shall be an additional insured to the full limits of liability purchased by the Contractor even if those limits of liability are in excess of those required by this Contract. Each insurance policy required by this Agreement must be in effect at or prior to commencement of work under this Agreement and remain in effect for the duration of the project, and for a longer period of time if required by other provisions in this Agreement. Failure to maintain the insurance policies as required by this Agreement or to provide evidence of renewal is a material breach of contract. All certificates and any required endorsement(s) shall be sent directly to the County Department Representative's Name and Address. The project/contract number and project description shall be noted on the Certificate of Insurance. The County reserves the right to require complete, certified copies of all insurance policies required by this Agreement at any time, and such shall also be deemed confidential. Any modification or variation from the insurance requirements in this Agreement shall be made by the County Attorney's Office, whose decision shall be final. Such action will not require a formal contract amendment but may be made by administrative action. 17. Additional Insurance Related Requirements. The County requires that all policies of insurance be written on a primary basis, non-contributory with any other insurance coverages and/or self-insurance carried by the County. The Contractor shall advise the County in the event any general aggregate or other aggregate limits are reduced below the required per occurrence limit. At their own expense, the Contractor will reinstate the aggregate limits to comply with the minimum requirements and shall furnish the County with a new certificate of insurance showing such coverage is in force. 8 Commercial General Liability Completed Operations coverage must be kept in effect for up to three (3) years after completion of the project. Contractors Professional Liability (Errors and Omissions) policy must be kept in effect for up to three (3) years after completion of the project. Certificates of insurance shall state that on the policies that the County is required to be named as an Additional Insured, the Contractor shall provide a minimum of 30 days advance written notice to the County for cancellation, non-renewal, suspension, voided, or material changes to policies required under this Agreement. On all other policies, it is the Contractor's responsibility to give the County 30 days' notice if policies are reduced in coverage or limits, cancelled or non-renewed. However, in those situations where the insurance carrier refuses to provide notice to County, the Contractor shall notify County of any cancellation, or reduction in coverage or limits of any insurance within seven (7) days or receipt of insurer's notification to that effect. The Contractor agrees that the insurance requirements specified in this Agreement do not reduce the liability Contractor has assumed in the indemnification/hold harmless section of this Agreement. Failure of the Contractor to fully comply with these requirements during the term of this Agreement may be considered a material breach of contract and may be cause for immediate termination of the Agreement at the option of the County. The County reserves the right to negotiate additional specific insurance requirements at the time of the contract award. 18. Subcontractor Insurance. Contractor hereby warrants that all subcontractors providing services under this Agreement have or will have the above-described insurance prior to their commencement of the Work, or otherwise that they are covered by the Contractor's policies to the minimum limits as required herein. Contractor agrees to provide proof of insurance for all such subcontractors upon request by the County. 19. No limitation of Liability. The insurance coverages specified in this Agreement are the minimum requirements, and these requirements do not decrease or limit the liability of Contractor. The County in no way warrants that the minimum limits contained herein are sufficient to protect the Contractor from liabilities that might arise out of the performance of the Work under by the Contractor, its agents, representatives, employees, or subcontractors. The Contractor shall assess its own risks and if it deems appropriate and/or prudent, maintain higher limits and/or broader coverages. The Contractor is not relieved of any liability or other obligations assumed or pursuant to the Contract by reason of its failure to obtain or maintain insurance in sufficient amounts, duration, or types. The Contractor shall maintain, at its own expense, any additional kinds or amounts of insurance that it may deem necessary to cover its obligations and liabilities under this Agreement. 20. Certification of Compliance with Insurance Requirements. The Contractor stipulates that it has met the insurance requirements identified herein. The Contractor shall be responsible for the professional quality, technical accuracy, and quantity of all services 9 provided, the timely delivery of said services, and the coordination of all services rendered by the Contractor and shall, without additional compensation, promptly remedy and correct any errors, omissions, or other deficiencies. 21. Mutual Cooperation. The County and Contractor shall cooperate with each other in the collection of any insurance proceeds which may be payable in the event of any loss, including the execution and delivery of any proof of loss or other actions required to effect recovery. 22. Indemnity. The Contractor shall indemnify, hold harmless and, not excluding the County's right to participate, defend the County, its officers, officials, agents, and employees, from and against any and all liabilities, claims, actions, damages, losses, and expenses including without limitation reasonable attorneys' fees and costs, (hereinafter referred to collectively as "claims") for bodily injury or personal injury including death, or loss or damage to tangible or intangible property caused, or alleged to be caused in whole or in part by the negligent or willful acts or omissions of Contractor or any of its owners, officers, directors, agents, employees or subcontractors. This indemnity includes any claim or amount arising out of or recovered under the Workers' Compensation Law or arising out of the failure of such contractor to conform to any federal, state, or local law, statute, ordinance, rule, regulation, or court decree. It is the specific intention of the parties that the County shall, in all instances, except for claims arising solely from the negligent or willful acts or omissions of the County, be indemnified by Contractor from and against any and all claims. It is agreed that Contractor will be responsible for primary loss investigation, defense, and judgment costs where this indemnification is applicable. In consideration of award of this contract, the Contractor agrees to waive all rights of subrogation against the County, its officers, officials, agents, and employees for losses arising from the work performed by the Contractor for the County. The Contractor shall be fully responsible and liable for any and all injuries or damage received or sustained by any person, persons, or property on account of its performance under this Agreement or its failure to comply with the provisions of the Agreement. A failure of Contractor to comply with these indemnification provisions shall result in County's right but not the obligation to terminate this Agreement or to pursue any other lawful remedy. 23. Non-Assignment. Contractor may not assign or transfer this Agreement or any interest therein or claim thereunder, without the prior written approval of County. Any attempts by Contractor to assign or transfer its rights hereunder without such prior approval by County shall, at the option of County, automatically terminate this Agreement and all rights of Contractor hereunder. Such consent may be granted or denied at the sole and absolute discretion of County. 24. Examination of Records. To the extent required by law, the Contractor agrees that a duly authorized representative of County, including the County Auditor, shall have access to and the right to examine and audit any books, documents, papers and records of Contractor, involving all matters and/or transactions related to this Agreement. Contractor agrees to maintain these documents for three years from the date of the last payment received. 10 25. Interruptions. Neither party to this Agreement shall be liable to the other for delays in delivery or failure to deliver or otherwise to perform any obligation under this Agreement, where such failure is due to any cause beyond its reasonable control, including but not limited to Acts of God, fires, strikes, war, flood, earthquakes, or Governmental actions. 26. Notices. County may designate, prior to commencement of Work, its project representative ("County Representative")who shall make, within the scope of his or her authority, all necessary and proper decisions with reference to the project. All requests for contract interpretations, change orders, and other clarification or instruction shall be directed to County Representative. All notices or other communications made by one party to the other concerning the terms and conditions of this contract shall be deemed delivered under the following circumstances: a) personal service by a reputable courier service requiring signature for receipt; or b) five (5) days following delivery to the United States Postal Service, postage prepaid addressed to a party at the address set forth in this contract; or c) electronic transmission via email at the address set forth below, where a receipt or acknowledgment is required and received by the sending party; or Either party may change its notice address(es) by written notice to the other. Notice may be sent to: TO CONTRACTOR: Name: Bonaventura A. Cavaliere Position: Chief Financial Officer Address: One Lower Ragsdale Drive, Building 2 Address: Monterey, CA 93940-5747 E-mail: cfo(a�languageline.com Phone: (831) 238-5433 TO COUNTY: Name: Jamie Ulrich Position: Director Address: P.O. Box A Address: Greeley, Colorado 80632 E-mail: ulrichll(a)weld.gov Phone: (970) 400-6510 27. Compliance with Law. Contractor shall strictly comply with all applicable federal and State laws, rules and regulations in effect or hereafter established, including without limitation, laws applicable to discrimination and unfair employment practices. 28. Non-Exclusive Agreement. This Agreement is nonexclusive, and County may engage or use other Contractors or persons to perform services of the same or similar nature. 29. Entire Agreement/Modifications. This Agreement including the Exhibit attached hereto and incorporated herein, contains the entire agreement between the parties with respect 11 to the subject matter contained in this Agreement. This instrument supersedes all prior negotiations, representations, and understandings or agreements with respect to the subject matter contained in this Agreement. This Agreement may be changed or supplemented only by a written instrument signed by both parties. 30. Fund Availability. Financial obligations of the County payable after the current fiscal year are contingent upon funds for that purpose being appropriated, budgeted and otherwise made available. Execution of this Agreement by County does not create an obligation on the part of County to expend funds not otherwise appropriated in each succeeding year. 31. Employee Financial Interest/Conflict of Interest — C.R.S. §§24-18-201 et seq. and §24-50-507. The signatories to this Agreement state that to their knowledge, no employee of Weld County has any personal or beneficial interest whatsoever in the service or property which is the subject matter of this Agreement. Contractor agrees that if Contractor was a former employee of the Department of Human Services, or employs a former employee of the Department of Human Services, that Contractor will also abide by applicable requirements under C.R.S. 24-18-201 et seq. 32. Survival of Termination. The obligations of the parties under this Agreement that by their nature would continue beyond expiration or termination of this Agreement (including, without limitation, the warranties, indemnification obligations, confidentiality and record keeping requirements) shall survive any such expiration or termination. 33. Severability. If any term or condition of this Agreement shall be held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, this Agreement shall be construed and enforced without such provision, to the extent that this Agreement is then capable of execution within the original intent of the parties. 34. Non-Waiver. The parties hereto understand and agree that the County is relying on, and does not waive or intend to waive by any provision of this Contract, the monetary limitations or any other immunities, rights, benefits, and protections, provided by the Colorado Governmental Immunity Act §§24-10-101 et seq., as from time to time amended, or otherwise available to the County, its subsidiary, associated and/or affiliated entities, successors, or assigns; or its elected officials, employees, agents, and volunteers. 35. Force Majeure. Neither the Contractor nor the County shall be liable for any delay in, or failure of performance of, any covenant or promise contained in this Agreement, nor shall any delay or failure constitute default or give rise to any liability for damages if, and only to extent that, such delay or failure is caused by or results from acts beyond the impacted Party's reasonable control, including without limitation, the following "force majeure" events that frustrate the purpose of this Agreement: As used in this Agreement, "force majeure" means acts of God, acts of the public enemy, unusually severe weather, fires, floods, epidemics, quarantines, strikes, labor disputes and freight embargoes, government order or law, action by any governmental authority, and other similar events beyond the reasonable control of the impacted party, to the extent such events were not the result of, or were not aggravated by, the acts or omissions of the non-performing or delayed party. 12 However, if force majeure occurs after the party delays performance, the party shall not be exempted from liability. The Party affected by the force majeure shall make reasonable efforts to reduce the consequences caused by the force majeure. If the force majeure affects the performance of the contract, the party that is subject to force majeure shall promptly notify the other party and submit to the other party a sufficient and valid proof of force majeure within a reasonable period of time. Otherwise, the corresponding liability shall not be waived. 36. No Third-Party Beneficiary. It is expressly understood and agreed that the enforcement of the terms and conditions of this Agreement, and all rights of action relating to such enforcement, shall be strictly reserved to the undersigned parties and nothing in this Agreement shall give or allow any claim or right of action whatsoever by any other person not included in this Agreement. It is the express intention of the undersigned parties that any entity other than the undersigned parties receiving services or benefits under this Agreement shall be an incidental beneficiary only. 37. Board of County Commissioners of Weld County Approval. This Agreement shall not be valid until it has been approved by the Board of County Commissioners of Weld County, Colorado, or its designee. 38. Choice of Law/Jurisdiction. Colorado law, and rules and regulations established pursuant thereto, shall be applied in the interpretation, execution, and enforcement of this Agreement. Any provision included or incorporated herein by reference which conflicts with said laws, rules and/or regulations shall be null and void. In the event of a legal dispute between the parties, Contractor agrees that the Weld County District Court shall have exclusive jurisdiction to resolve said dispute. 39. No Employment of Unauthorized Aliens. Contractor certifies, warrants, and agrees that it does not knowingly employ or contract with an unauthorized alien who will perform work under this Agreement (see 8 U.S.C.A. §1324a and (h)(3)), nor enter into a contract with a subcontractor that employs or contracts with an unauthorized alien to perform work under this Agreement. Upon request, contractor shall deliver to the County a written notarized affirmation that it has examined the legal work status of an employee and shall comply with all other requirements of federal or state law, including employment verification requirements contained within state or federal grants or awards funding public contracts. Contractor agrees to comply with any reasonable request from the Colorado Department of Labor and Employment in the course of any investigation. If Contractor fails to comply with any requirement of this provision, County may terminate this Agreement for breach, and if so terminated, Contractor shall be liable for actual and consequential damages. 40. Attorney's Fees/Legal Costs. In the event of a dispute between County and Contractor concerning this Agreement, the parties agree that each party shall be responsible for the payment of attorney fees and/or legal costs incurred by or on its own behalf. 13 41. Binding Arbitration Prohibited. Weld County does not agree to binding arbitration by any extra-judicial body or person. Any provision to the contrary in this Agreement or incorporated herein by reference shall be null and void. 42. Acknowledgment. County and Contractor acknowledge that each has read this Agreement, understands it and agrees to be bound by its terms. Both parties further agree that this Agreement, with the attached Exhibit, is the complete and exclusive statement of agreement between the parties and supersedes all proposals or prior agreements, oral or written, and any other communications between the parties relating to the subject matter of this Agreement. IN WITNESS WHEREOF, the parties hereto have duly executed the Agreement as of the day, month, and year first above written. COUNTY: ATTEST: e'-'s-�' °r BOARD OF COUNTY COMMISSIONERS Clerk to the Board WEL D OUNTY, COLORADO BY: tit� ' . ,L I i. 4",016�. „� fh, Deputy Clerk to the Boar.It " 4! 'tt K. James, Chair Pro-Tem a . iY 1861 .1 �'�� . •� RACTOR: • K guage Line Services, Inc., 1" 11..DBA LanguageLine Solutions One Lower Ragsdale Drive, Building 2 Monterey, CA 93940-5747 Bonavehtrha 1. Cavaiiere By: OonavenluraA Cavahcre Wet 4,202514:0G:24 PST) Bonaventura A. Cavaliere, Chief Financial Officer Date:12/04/2025 14 70 25—3541 Language Line Services, Inc. Exhibit A Statement of Work Interpretation and Translation and Related Services Colorado Participating Addendum (198571) Contract #R210605 Administered by OMNIA Partners Participating Public Agency ("Customer"): Weld Customer#(if applicable): County Department of Human Services OMNIA Participation ID: This Statement of Work is subject to Colorado Participating Addendum (198571) and the cooperative purchasing Contract #R210605 (the "Contract") between Region 4 Education Service Center, administered by OMNIA Partners, Public Sector ("OMNIA") on behalf of Participating Public Agencies, and Language Line Services, Inc. ("Company") for Interpretation and Translation Services and Related Solutions. This document is the sole document that reflects Customer's participation in the Contract and pricing for these services. This document must be signed by an authorized representative of you, the Customer. Pricing is only final upon a signature by an authorized officer of Language Line Services. Pricing changes, if any, will be made on next full monthly billing cycle. 1. LANGUAGE LINE PHONE INTERPRETING 1.1. SCOPE OF WORK (a) DESCRIPTION OF SERVICES. Language Line will provide qualified and trained interpreters for Phone Interpreting to facilitate effective communication between Customer's service providers and Limited English Proficient (LEP) individuals by converting spoken language statements between English and another language. (b) SERVICE DELIVERY. Services are delivered on-demand via telephone, as initiated by Customer's service providers and invoiced monthly following service delivery. Services are available twenty-four (24) hours a day; seven (7) days a week; 365 days a year, including holidays, in over 240 spoken languages. 1.2.PHONE INTERPRETING FEES (a) PER MINUTE USAGE FEES for Language Line Phone and InSight Audio Interpreting Language Per Minute Tiers Languages Charge 1 Spanish $0.64 2 All other languages $0.69 1.3.PHONE INTERPRETING EQUIPMENT 15 (a) OPTIONS AND DEFINITIONS. Equipment purchase and lease options are available for the equipment identified below for use with the Phone Interpreting services. All Equipment requests must be submitted in writing over the term of this Agreement and the appropriate fees will apply. (b) PHONE INTERPRETING EQUIPMENT LEASE FEES. A monthly lease fee per unit applies, and the Equipment remains the property of LanguageLine. The monthly fee covers the cost of equipment programming and providing any necessary replacements and maintenance. 1 SolutionT^" Analog Dual Handset Phone $4.50 1Solution Dual Handset IP Phone $12.50 Panasonic® Cordless Phone with Dual Handsets $10.50 (c) PHONE INTERPRETING LEASED EQUIPMENT ADDITIONAL TERMS. Upon the termination of the Agreement, Customer shall, at its cost, return the Equipment to Language Line Services within thirty (30) days following the termination date. Customer acknowledges that ownership of the Equipment remains with Language Line Services, and that the Equipment must be returned upon the termination of the Agreement. (d) PHONE INTERPRETING EQUIPMENT PURCHASES. The following Equipment is available for purchase from Language Line during the life of the agreement. Upon depletion of current Equipment models and release of new Equipment models, updated pricing will automatically apply. Purchased equipment is covered by a one-year replacement warranty from the manufacturer. Standard rates at the time of purchase will apply. If applicable, proof of sales tax exemption must be provided to TaxDepartment@languageline.com and ContractAdministrationTeam@languageline.com. Details will be available from your Account Executive. 1 Solution Analog Dual Handset Phone $60.00 1 Solution Dual Handset IP Phone $150.00 Panasonic Cordless Phone with Dual Handsets $60.00 Panasonic Headset $25.00 Handsets with Splitter $10.00 Handset Splitters (price per unit) $6.00 Wall Splitters (price per unit) $6.00 2. LANGUAGE LINE DIRECT RESPONSE 2.1.SCOPE OF WORK (a) DESCRIPTION OF SERVICES. LanguageLine will provide qualified and trained interpreters for Phone Interpreting to facilitate effective communication between Customer's service providers and Limited English Proficient (LEP) individuals by converting spoken language statements between English and another language. STANDARD — Standard in-language prompts for greeting messages, language menu, and hold/dial-out message — Prompts recorded by a LanguageLine® Certified linguist — Custom LanguageLine call flow and call routing — Capability to integrate with Customer's IVR — Capability to transmit call to Customer's Direct Inward Dial (DID) number 16 PREMIUM — Customizable in-language prompts for greeting messages, language menu, and hold/dial-out message — Prompts recorded by a LanguageLine® Certified linguist — Custom LanguageLine call flow and call routing — Customizable options menu — Capability to integrate with Customer's IVR — Capability to transmit call to Customer's Direct Inward Dial (DID) number (b) SERVICE DELIVERY. Services are delivered on-demand via telephone, as initiated by Limited English Proficient (LEP) individuals and routed directly to Customer's service providers, and invoiced monthly following service delivery. Services are available twenty-four (24) hours a day; seven (7) days a week; 365 days a year, including holidays. 2.2.DIRECT RESPONSE FEES (a) STANDARD $350.00 (b) PREMIUM per language $650.00 (c) DEDICATED TOLL-FREE LINE per line $150.00 (d) INCREMENTAL PRICE PER MINUTE applied to Customer's contracted per minute usage fees for LanguageLine Phone Interpreting $0.00 3. LANGUAGE LINE INSIGHT VIDEO INTERPRETING 3.1.SCOPE OF WORK (a) DESCRIPTION OF SERVICES. Language Line will provide qualified and trained interpreters for InSight Video Interpreting to facilitate effective communication between Customer's service providers and Limited English Proficient (LEP) individuals by converting spoken or signed language statements between English and another language. Equipment purchases are optional. (b) SERVICE DELIVERY. Services are delivered on-demand via a native iOS or Android Application (the "App") or a Mac/PC using a Chrome, Edge, or Firefox browser. Each call has full end-to-end encryption ensuring privacy. Services are available 24/7 for ASL, Spanish, Mandarin, Arabic, Polish, Cantonese, French, Korean, Portuguese, Vietnamese and Russian, and during business or extended business hours for 30 or more additional languages of lesser diffusion. 3.2.INSIGHT VIDEO INTERPRETING FEES (a) ACTIVATION Monthly Service Fee or One-Time Fee Waived (b) PER MINUTE USAGE FEES for Language Line InSight Video Interpreting Based on Total Volume Sign Language Spanish Other Spoken Per Minute Per Minute Languages Per Charge Charge Minute Charge $1.50 $1.05 $1.15 17 4. LANGUAGE ONSITE INTERPRETING 4.1.SCOPE OF WORK (a) DESCRIPTION OF SERVICES. Language Line will provide highly qualified interpreters in-person (physical onsite) at Customer's business locations or using Customer's online conferencing platform (virtual onsite) to perform consecutive interpreting between Customer's Service Providers and Limited English Proficient (LEP) individuals, by converting spoken or signed language statements between English and another language. (b) SERVICE DELIVERY — Services are available by assignment, with language availability dependent upon regional resources. — Virtual onsite assignments using Customer's online conferencing platform may be requested 1-2 days in advance at 1-888-225-6056, option 1 or onsiterequests(c�languageline.com. — Physical onsite assignments at Customer's business locations may be requested up to 5 days in advance at 1-888-225-6056, option 1 or onsiterequests@languageline.com. — Business locations (city/state/region) where physical onsite assignments will be requested: City and State: Colorado LANGUAGE LINE ONSITE INTERPRETING FEES (a) MINIMUM ASSIGNMENT TIME is two (2) hours, with time beyond minimum assignment time billed in 15-minute increments. (b) MILEAGE/TRAVEL REIMBURSEMENT — Charged at the prevailing IRS rate. — For one-way travel exceeding 60 miles, travel time may be charged at the applicable hourly rate. — Parking/tolls charged if applicable. (c) CANCELATION. Assignments canceled with less than one full business days' notice will be charged at the applicable rate for the greater of the minimum assignment time or reserved time for the assignment. 4.2.PRICING TABLE. American Other Rate Spanish Sign Spoken Language Languages Standard Hourly Rate $75.00 $100.00 $90.00 Non-Standard Hourly Rate $112.50 $150.00 $135.00 Emergency/Holiday Hourly $150.00 $200.00 $180.00 Rate 18 (a) Standard Hourly Rate is applied for assignments between 8:00 a.m. and 5:00 p.m. local time Monday through Friday, with more than one full business days' notice. (b) Non-Standard Hourly Rate is applied for assignments occurring before 8:00 a.m. or after 5:00 p.m. local time Monday through Friday, Saturday/Sunday or for assignments with less than one full business days' notice. (c) Emergency/Holiday Rate is applied for assignments with less than one hour's notice or assignments on federally recognized holidays. Emergency service not available in all areas. 5. LANGUAGE LINE TESTING & TRAINING 5.1.SCOPE OF WORK (a) DESCRIPTION OF SERVICES. Testing and training programs assess Customer's bilingual staff and interpreters' ability to provide quality, careful communication and proficiency in two languages, as well as competence in the requisite medical or other industry-specific vocabulary. Programs focus on the critical interpretation skills of accuracy, efficiency, and cultural competency. Tests and training courses are delivered remotely by assessors with a proven internal record of superior performance as an interpreter and typically hold advanced degrees in language related fields. The content and curricula have been developed in conjunction with leading academic experts and validated by psychometricians. (b) DELIVERABLES. — Assessments and courses offered in 46 languages. — Test results delivered within 5 business days. — Training deliverables will be agreed-upon at the beginning of the project. 5.2.LANGUAGE LINE TESTING AND TRAINING FEES (a) CANCELATION — Cancelation policy for live Language Tests: Notice Credit At least three business days' notice Credit in full Less than three business days' Credit at 50% of fee notice One business day or less notice No credit — Training courses can be rescheduled or canceled only by the person who submitted the original Training Registration Form. — Written cancelation of onsite training courses with at least 10 business days' notice prior to the course start date will be fully credited. — Written cancelation of web training courses with at least three business days' notice prior to the Learning Management System registration will be credited in full. — To reschedule or cancel, please e-mail LLALanguageLine.com. (b) PRICING TABLES. Prices are in U.S. dollars, per individual test or course, and are subject to change. 19 Language Skills Test Fees 100- Language Test Name 1-49* 50-99* 499* 500* or Tests Tests More Tests Language Proficiency Test (LPT) $165 $155 $145 $135 Specialty LPT $200 $200 $200 $200 eLanguage Proficiency Test (eLPT) $150 $140 $130 $115 Specialty eLPT $185 $185 $185 $185 Bilingual Fluency Assessment (BFA) $145 $135 $120 $115 Specialty BFA $175 $175 $175 $175 eBilingual Fluency Assessment (eBFA) $135 $120 $110 $105 Specialty eBFA $155 $155 $155 $155 Bilingual Fluency Assessment for $160 $150 $140 $135 Specialty BFAC $190 $190 $190 $190 eBilingual Fluency Assessment for $145 $135 $120 $115 Specialty eBFAC $175 $175 $175 $175 Interpreter Skills Test Fees 100- Interpreter Test Name 1-49* 50-99* 499* 500* or Tests Tests More Tests Interpreter Readiness Assessment $155 $145 $135 $125 elnterpreter Readiness Assessment $140 $125 $115 $110 Interpreter Skills Test (1ST) $200 $185 $165 $150 Specialty 1ST $225 $225 $225 $225 elnterpreter Skills Test (eIST) $185 $165 $150 $135 Specialty eIST $200 $200 $200 $200 Medical Certification Test (MCT) $220 $210 $195 $185 Court Certification Test (CCT) $220 $210 $195 $185 Interpreter Training Course Fees Training 1-4* 5-9* 10* or Course Title Delivery Courses Courses More Fundamentals of Interpreting Web $445 $400 $285 Advanced Medical Training (AMT) Web $575 $520 $500 Module 1 - Medical Interpreter Phone Training: Professional Skills and or ** $390 $290 Ethics Onsite Module 1 - Medical Interpreter Training: Professional Skills and Web $230 $230 $175 Ethics Module 2 — Medical Interpreting Phone Training: Working in the Healthcare or ** $520 $400 System Onsite 20 Module 2 - Medical Interpreting Training: Working in the Healthcare Web $290 $290 $230 System Module 3 - Medical Interpreter Phone Training: Terminology and or ** $520 $400 Advanced Skills Onsite Module 3 - Medical Interpreter Training: Terminology and Web $290 $290 $230 Advanced Skills Combined Modules - Intensive Phone Advanced Medical Interpreter or ** $805 $635 Training Onsite (2 of the 3 above modules) Combined Modules - Intensive Advanced Medical Interpreter Web $460 $460 $345 Training (2 of the 3 above modules) - eTests will be billed when the test link is delivered to the client. - *Group discounts for tests are applied once the minimum number of tests have been completed within the calendar year. Group training discounts are based on the actual number of participants. - **Delivered via phone or onsite, and requires a minimum of 5 participants to conduct the training. - A training manual may be purchased for $69 with the advanced Medical Interpreter Training. A training manual with in-language glossary may be purchased for$99 with the advanced Medical Interpreter Training. - Interpreter association members qualify for group discounts upon submission of a copy of their membership card to LLA(c�languageline.com. - Group training discounts are based on the actual number of participants. 6. LANGUAGE LINE TRANSLATION AND LOCALIZATION 6.1.SCOPE OF WORK (a) DESCRIPTION OF SERVICES. Language Line utilizes ISO-certified workflows to convert CUSTOMER's written and/or digital content between languages with attention to accuracy, tone, style, and attention to regional language and cultural sensitivities, including: - Translation of written text - Modifying graphics and design to properly display translated text - Changing content to suit preferences - Converting to local currencies and units of measurement - Using proper formatting for elements like dates, addresses, and phone numbers - Addressing local regulations and legal requirements 21 (b) DELIVERABLES. — Services may be requested at https://www.languageline.com/s/RequestAQuote , via email to translation(a)languageline.com or by calling 1-800-878-8523. — Language Line will provide all deliverables as agreed-upon at the beginning of the project. 6.2.PRICING TABLES. Translation fees, which include Translation and copyediting, are based on the English word count. TIER BI-DIRECTIONAL: TRANSLATION S ENGLISH>LANGUAGE AND LANGUAGE>ENGLISH FEE (PER WORD) Tier Spanish (US/Latin America) $0.15/word 1 Tier Arabic, Chinese, Portuguese (Brazil), Russian, $0.18/word 2 Vietnamese Tier Bengali, Czech, Farsi, French, German, Hindi, $0.22/word 3 Hungarian, Italian, Korean, Malay, Polish, Portuguese (Portugal), Tagalog, Thai, Urdu Tier Albanian, Bulgarian, Estonian, Haitian Creole, Japanese, $0.26/word 4 Khmer, Lao, Latvian, Lithuanian, Nepali, Slovak, Slovenian, Somali, Turkish All other (LanguageLine supports 240+ languages) $0.29/word ADDITIONAL PRICING PRICING COMPONENTS Minimum charge per document translation order $75.00 — Spanish $99.00 — all other listed language Proofreading (third linguistic step when required) $60.00/hour Basic Layout/Formatting/Desktop Publishing $45.00/hour Localization Engineering Services $55.00/hour In-Language Recordings Individual Quote Transcription/Translation of Audio or Video files Individual Quote 10% of the invoice value Project Management (0.5-hour minimum @$55.00/hour) Rush Fees 0% rush charge applies when an expedite delivery date is requested Unless indicated otherwise, a one-hour minimum will apply to all hourly services. 22 6.3.DELIVERY GUIDELINES. Because the actual number of English words is not known until the source document has been translated, turn- around commitments are based on the estimated number of English words that will be delivered, as determined in Language Line's best judgment before commencing work. Additional services could add extra days to a project timeline. ESTIMATED NUMBER OF ENGLISH STANDARD DELIVERY WORDS Less than 1,500 words 1 - 3 business days 1,501 to 4,000 words 4 - 6 business days 4,001 to 7,500 words 6 - 8 business days • 7,501+ words 8 + business days A 0% rush charge will apply when an expedited delivery date is requested. Requests received on weekends and holidays will be processed on the next business day. Holidays are New Year's Day, President's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, day after Thanksgiving, Christmas Eve, and Christmas Day. ©2021 Language Line Services,Inc.•1 Lower Ragsdale Drive,Bldg.2•Monterey,CA 93940•www.LanquadeLine.com•CONFIDENTIAL INFORMATION•REV 05.23.23 23 SIGNATURE REQUESTED: Language Line Services PSA with Exhibit A Final Audit Report 2025-12-04 Created: 2025-12-04 By: Lesley Cobb(cobbxxlk@weld.gov) Status: Signed Transaction ID: CBJCHBCAABAA7_Jo7t26clagQgi3n-h9NFPD7c1uCPmy "SIGNATURE REQUESTED: Language Line Services PSA with Exhibit A" History 5 Document created by Lesley Cobb (cobbxxlk@weld.gov) 2025-12-04-7:45:54 PM GMT-IP address:204.133.39.9 C'• Document emailed to cfo@languageline.com for signature 2025-12-04-7:47:10 PM GMT '5 Email viewed by cfo@languageline.com 2025-12-04-8:14:42 PM GMT-IP address: 108.228.9.209 4 Signer cfo@languageline.com entered name at signing as Bonaventura A. Cavaliere 2025-12-04-10:06:22 PM GMT-IP address:50.205.86.89 4 Document e-signed by Bonaventura A. Cavaliere (cfo@languageline.com) Signature Date:2025-12-04-10:06:24 PM GMT-Time Source:server-IP address:50.205.86.89 0 Agreement completed. 2025-12-04-10:06:24 PM GMT Powered by Adobe rvaAcrobat Sign Contract Form Entity Information Entity Name* Entity ID* ❑New Entity? LANGUAGE LINE SERVICES INC @00020560 Contract Name* Contract ID Parent Contract ID LANGUAGE LINE SERVICES, INC., DBA LANGUAGELINE 1 01 56 SOLUTIONS (PROFESSIONAL SERVICES AGREEMENT- Requires Board Approval Contract Lead* YES TRANSLATION) COBBXXLK Contract Status Department Project# CTB REVIEW Contract Lead Email cobbxxlk@weld.gov Contract Description* NEW PROFESSIONAL SERVICES AGREEMENT WITH LANGUAGE LINE SERVICES, INC FOR TRANSLATION AND INTERPRETATION SERVICES. TERM: NOVEMBER 1, 2025 TO OCTOBER 31 , 2026. MAY BE EXTENDED UPON MUTUAL AGREEMENT. Contract Description 2 Contract Type* Department Requested BOCC Agenda Due Date AGREEMENT HUMAN SERVICES Date* 12/13/2025 12/17/2025 Amount* Department Email $0.00 CM- Will a work session with BOCC be required?* HumanServices@weld.gov NO Renewable* YES Department Head Email Does Contract require Purchasing Dept. to be CM-HumanServices- included? Automatic Renewal DeptHead@weld.gov Grant County Attorney IGA GENERAL COUNTY ATTORNEY EMAIL County Attorney Email CM- COU NTYATTORN EY@W EL D.GOV If this is a renewal enter previous Contract ID If this is part of a MSA enter MSA Contract ID Note: the Previous Contract Number and Master Services Agreement Number should be left blank if those contracts are not in OnBase Contract Dates Effective Date Review Date* Renewal Date* 08/31 /2026 10/30/2026 Termination Notice Period Committed Delivery Date Expiration Date Contact Information Contact Info Contact Name Contact Type Contact Email Contact Phone 1 Contact Phone 2 Purchasing Purchasing Approver Purchasing Approved Date Approval Process Department Head Finance Approver Legal Counsel JAMIE ULRICH RUSTY WILLIAMS BYRON HOWELL DH Approved Date Finance Approved Date Legal Counsel Approved Date 12/15/2025 12/15/2025 12/16/2025 Final Approval BOCC Approved Tyler Ref# AG 122425 BOCC Signed Date Originator BOCC Agenda Date COBBXXLK 12/24/2025 Hello