HomeMy WebLinkAbout20081052.tiff Cable®
of Coastal-Texas,L
111 West South 1st Street • Johnstown, CO 80534 • (970) 587-2243 • Fax (970) 587-4208
April 1, 2008
Weld County
Attn: County Commissioner
PO Box 758
Greeley, Colorado 80632
Dear County Commissioner,
Enclosed you will find a copy of the Annual Notice and Channel Line-up/Rate card that
US Cable recently sent to all of our subscribers in your area. The changes to the channel
line up include the addition of channels for the subscribers, such as the NFL Network.
These changes will take place towards the end of April 2008. This notice also informs
customers of the need to replace their current digital equipment with new equipment that
will allow for the addition of HDTV.
If you have any questions or concerns please feel free to call me.
US Cable appreciates the opportunity to serve the Johnstown and Milliken areas.
Sincerely yours,
Dave Kavanagh— General Manager
2008-1052
A
== Cable
P.O. Box 356
Johnstown, Colorado 80534
1.800.480.7020
ANNUAL NOTICE-2008
All of us at US Cable appreciate your choosing US Cable to provide your services. To ensure that you understand our service and billing procedures,we have
outlined essential information below.
BILLING POLICIES AND PROCEDURES
Billing: Our billing cycle typically runs from the first of the month to the end of the month and services are billed in advance. The bills you receive will show the
total amount due and the payment due date. If your account is past due,an administrative fee of$6.00 will be added to your account to offset the additional work
required for collection. When you subscribe to our services,you agree to pay us monthly by the payment due date reflected on the monthly bill for the service and for
any other charges due to us,including any administrative late fees or related fees,charges and assessments due to late payments or non-payments,any returned check
fees,and other separate or additional fees.You agree to pay all taxes,franchise fees,and other charges,if any,which are now or may in the future,be assessed on the
services you receive from us. Payments received from you will be deemed to be voluntarily paid. If there are billing errors or requests for credit,you must bring
those to our attention within 30 days from the billing date for which you are seeking correction.
Disconnect for Non-Pay: Failure to pay all charges within the allotted time will result in a disconnection of service. Any subsequent reconnect will be subject to the
payment ofa reconnection fee,all back balances,l'"month's service charges,and all costs of collection(if any). Delinquent customers will also not be eligible for
any promotional offers. If a technician is dispatched to collect payment at your door to prevent disconnection,a$20 collection fee will be charged to offset the
additional work required for collection. US Cable may assign unpaid balances to a collection agency for appropriate action. Customer agrees to reimburse US Cable
for all expenses incurred to recover sums due,including but not limited to collection agency fees,attomey fees and other legal expenses.
Request for Connection: Request for connection may be made at the cable system office,by mail or telephone. At the time of connection,the installation fee plus
the amount of the first month's billing is due. Billing begins on the date of the physical installation.
Request for Disconnection and Equipment Return: Requests for disconnects may be made at the cable system office,by mail or telephone. Any in-house cable-
owned equipment must be returned to the local cable office. Failure to return the equipment within 15 days of the requested disconnect date will make the customer
liable for the charges outlined in the service agreement,plus any costs of collection. The current charges for unretumed equipment are listed in this notice.
US Cable Property: The customer agrees that he/she will not alter,disturb or remove any portion of the company's equipment or material,will adequately
safeguard the company's property against others,and will not hire or permit anyone other than authorized US Cable personnel to perform work on the company's
equipment or material.
Repair of Equipment: US Cable will repair and/or replace any defective system components,including any equipment,at no charge unless the consumer
necessitates such repair due to abuse. In this case,a charge will be assessed.
Access to Customer Premises:The customer agrees to allow US Cable access at a reasonable time to customer's premises to inspect and/or replace company's
equipment.
Transfer and Assignment:Customers may not transfer or assign their converters and other equipment without the consent of US Cable.
Suspension of Service: US Cable may suspend or terminate service to any customer who is using the service in a manner which interferes with or impairs the use by
any other customer,or to any customer who is fraudulently using the service.
Indemnity: In requesting service,customers agree to hold US Cable harmless from and against all claims,suits,fees and other liabilities for damages to property or
injury,or death to any person arising from the installation and provision of service except that which was caused by the negligent or willful misconduct of US Cable
or its authorized employees or agents.
Right of Way: In requesting and accepting service,customer grants US Cable,without fee,the easement and rights-of-way necessary to render service to the
customer.
Disruption of Service: US Cable will not be responsible for any failure or interruptions of programming or service resulting from circumstances beyond its control.
Upon notification by a customer of a service interruption,US Cable will credit the customer a pro-rated amount for each hour exceeding the first 24 hours that cable
service is interrupted if interruption is not the result ofa natural disaster or customer related. Such a request shall be provided to US Cable no later than 15 days after
such interruption.
Service/Trouble Calls:If a customer has a technical problem that is cable system related,there will be no charge for the trouble call. In cases where the problem is
the result of unauthorized tampering with the cable,customer owned equipment or wiring,or
abuse of the cable company's equipment,a service call charge may be assessed.
Adult At Home Policy: US Cable policy is that our installers and technicians will not enter your home to perform work if a responsible adult is not present. This
policy is essential to protect both you and US Cable employees.
A CLEAR PICTURE AND HOW TO KEEP IT
We do everything possible to make sure the picture you receive is the best it can possibly be. Ifyou're experiencing reception problems,there could be a quick,easy
solution right in your home. Before you call us,please review the follow troubleshooting checklist:
I. Make sure your TV and the receiver are plugged into a live electrical outlet and are turned on.
2. For receiver use,make sure your TV is turned to channel 3(video input for some televisions).
3. Hand-tighten all the connections to your TV,VCR and receiver.
4. Switch all cable-ready TV's to"CATV".
5. If you have more than one cable outlet,check to see if the problem is occurring on all TV's connected to our cable television service.
6. Check all the channels to determine if the problem is on only one channel,on all channels,or on a group of channels.
7. Make sure the batteries in your remote are working properly.
If you've tried all the items on this checklist and the problem is still not resolved,please call our Customer Service Department at 1-800-480-7020.
MOTHER NATURE CAN AFFECT CABLE SIGNAL
Lightning: During electrical storms,we advise that you unplug your television set(s)and disconnect your incoming cable line. We are not responsible for any
damage to customer-owned equipment caused by lightning.
Picture Distortion/Sun Outages: For a few days in the Spring and Fall,brief interruptions(5-10 minutes)in satellite-delivered programming may occur due to an
alignment between the sun,the orbiting communications satellite and our receiving antenna. We thank you for your understanding during these brief"sun outages".
SIGNAL QUALITY COMPLAINT RESOLUTION
US Cable has in effect the following procedures to ensure that any complaints that may arise concerning the technical quality of the cable television signals we deliver
to you are promptly and efficiently resolved:
Should you have any questions or concems regarding your cable television service,we urge you to call our Customer Service department at 1-800-480-7020. A
service technician will analyze the complaint and make an initial assessment as to its probable cause and will investigate complaints concerning the technical quality
of cable television signals within one business day of receipt,consistent with our ability to access your premises if such access is deemed necessary to resolve the
complaint.
All efforts will be made by our service technicians and other employees to resolve any complaints concerning the technical quality of service promptly and efficiently.
If our service technician fails to correct the problem,you may contact US Cable at 1-800-480-7020 and we will review the complaint and the corrective action taken.
If we are not able to take any further action to correct the problem,we will promptly inform you of our determination and the reasons we cannot correct the problem.
If you believe our investigation and handling of a complaint is deficient in some manner,you may contact the local franchising authority listed on your billing
statement.
CUSTOMER CONCERN RESOLUTION
Should you have any questions or concerns regarding your cable television service,please contact our Customer Service department at 1-800-480-7020. If you are
unable to get a problem resolved to your satisfaction,you may submit your complaint in writing. When writing to us,please include your name,address,telephone
number,and description of error and mail to US Cable,P.O.Box 356 Johnstown,CO 80534.
In addition,if you are dissatisfied with our handling of your complaint,you may contact your local franchising authority. You will find the address of your
franchising authority on your monthly statement.
CABLE TELEVISION PRIVACY RIGHT NOTICE
The following information is being provided so that you are made aware of limitations placed on this cable company under the Federal Cable Communications Act of
1984 and 1992.
This cable system collects and maintains personally identifiable information concerning customers. That information includes billing records,service maintenance
and repair records,premium and pay per view service subscription information,marketing information,and complaints. Unless otherwise noted,all personally
identifiable information is used solely for the normal business purpose of offering and rendering cable television service to you Some persons have access to such
information when necessary,and may be on a day to day basis. Those people include cable system employees,cable system sales agents,businesses which provide
service to the cable system.
As a customer you may review any personal information held by us,which pertains to you. You must give ten business days notice of your wish to review such
information,in order to give us an opportunity to locate and if necessary,prepare such information for review. If you wish to review your personal information,
please contact us by letter or telephone to arrange for a review. The review will be at our local system business office. You may request correction of any errors in
personal information,which we collect or maintain pertaining to you.
We are permitted to collect personally identifiable information by law only to the extent necessary to conduct our business. In addition,the law allows us to disclose
your name and addresses for non-cable service-related mailing lists or other proposes unless you tell us you do not wish for us to disclose that information. However,
suds disclosure of name and addresses may not be in a fonn that discloses the extent or type of any use you make of services we provide,or the nature of any
transaction you make over the cable system. If you do not wish to have your name and address disclosed even in this limited manner,or if you wish to limit the
circumstances in which we will disclose this information,please contact our office.
Except as indicated in the preceding paragraph,we may not disclose personally identifiable information without your consent,unless we are required to do so by court
order. If we are served with a court order requiring disclosure of personally identifiable information concerning a customer we will inform the customer before any
information is released. Under some circumstances,a government entity may seek a court order to obtain personally identifiable information from the cable system
conceming a cable customer. The customer must be given an opportunity to contest issuance of such an order.
Any person aggrieved by an act of a cable operator in violation of these federal limitations on the collection and disclosures of personally identifiable information may
bring a civil action in United States District Court to enforce the limitations.
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* _- Cable *— _- Cable
ANALOG SERVICE MONTHLY RATE 1 .800.480.7020 or
Basic Cable $43.95
Analog Converter $1.95 www.uscable.com
DIGITAL SERVICE MONTHLY RATE
Digital Sports Xtra Pak $2.00
(when added to Digital Choice) NORTHERN COLORADO
Digital Sports Xtra Pak w/Digital Receiver $11.95
Digital Family Pak w/Digital Receiver $16.95
Digital Choice w/Digital Receiver $19.90 CHANNEL LINE-UP
(Includes Family Pak&Movie Mania Pak) & RATE CARD
Digital Choice Xtra w/Digital Receiver $21.90
(includes Family Pak,Movie Mania Pak&Sports Xtra Pak) Johnstown
Digital Preferred
(includes Digital Choice-HBO or Show/TMC/Starz $31.85 Milliken
Digital Deluxe $37.35
(includes Digital Choice-HBO/Cinemax or Show?MC/Starz) Weld County
Digital Xtreme $51.85
(includes Digital Choice-All 5 Multiplex Services Larimer County
Each Multiplex $11.95
(HBO or Cinemax or Showtime or Cinemax)
Starz Multiplex $6.95
Combo 2-Plex Package $17.45
(HBO/Cinemax)
Combo 2-Plex Package $11.95
(Showtime/TMC)
Combo 3-Plex Package $17.45
(Showtime/TMC/Starz)
Combo 5-Plex Package $31.95 US Cable delivers access to a complex
(All 5 Multiplex Services) world through one simple connection.
DIGITAL EQUIPMENT MONTHLY RATE
Digital Receiver-Additional Outlet $6.00
Standard Digital Video Recorder $8.95
Standard Digital Video Recorder w/DVD Burner $11.95 We are dedicated to providing dynamic
communication and entertainment choices
HIGH-SPEED INTERNET MONTHLY RATE
LITE - 512 Kbps 10 X Faster than dial up $27.95 that enrich our neighbor's
SONIC-6 Mbps 100 X Faster than dial up $42.95 evolving life styles.
HYPERSONIC-10 Mbps 200 X Faster than dial up $54.95
Network Advantage Plan(NAP-Wireless Router) $9.95
INSTALLATION CHARGES RATE
New Installation(home not wired) $49.95 Our pledge is to provide uncompromised
Reconnection(home previously wired) $24.95
Digital Service(separate trip) $49.95 customer service with integrity and
Digital Service Upgrade(from US Cable office) $5.00 professionalism.
Additional Outlet(time of initial installation) $19.95
Additional Outlet(separate trip) $24.95
Relocate Outlet(time of initial installation) $19.95
Relocate Outlet(separate trip) $24.95
VCR/DVD/Stereo Hook-up(time of initial installation) $9.95 To reach us by mail:
VCR/DVD/Stereo Hook-up(separate trip) $19.95
Digital Video Recorder(DVR Installation-separate trip) $29.95 US Cable
Standard Drop Bury(125 feet or less) $99.95
Additional Drop Footage(aerial or buried over 125 feet) $.50 per ft. P.O. Box 356
Non-Standard Installation Time&Materials
Network Advantage Plan(NAP)Installation $49.95 Johnstown, CO 80534
MISCELLANEOUS CHARGES RATE (please include your name,address and account number)
Home Based Trouble Call(minimum) $24.95
Hourly Service Charge $49.95
Service Advantage Plan(SAP-Monthly Recurring) $2.49 To reach us by email:
Administrative Fee $6.00
NSF/Returned Check Fee $20.00 request@co.uscable.com
Field Collection Fee $20 00
EQUIPMENT CHARGES-DAMAGED OR UNRETURNED Standard installation to first television or modem outlet. Franchise fees,
Digital Converter $470.00 applicable taxes,and regulatory recovery fees are additional and not
Digital Video Recorder $700.00 reflected in listed rates. Internet speeds stated are maximum speeds and
Remote Control $15.00 may vary;many factors affect speeds. Minimum PC system requirements
High-Speed Internet Modem $125.00 apply. Availability of channels may vary. Other restrictions may apply.
High-Speed Internet Wireless Router/Modem $200.00
effective April 2008 effective April 2008
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