HomeMy WebLinkAbout20081244.tiff Service Agreement
THIS ON-LINE SERVICES AGREEMENT (this "Agreement") is made and entered into this 14fil day of
hpri ,2008,by and between GovernmentJobs.com,Inc.,a California corporation(dlb/a"NEOGOV"),
and the Weld County,Colorado a public entity acting by and through its duly appointed representative("Customer").
1. Provision of On-line Services.
(a) Customer hereby engages NEOGOV, and NEOGOV hereby agrees (subject to the terms and conditions set forth
herein), to provide the services(the"Services") more fully described in this Agreement and in Exhibit A(Order Form).
Customer hereby acknowledges and agrees that NEOGOV's provision and performance of the Services is dependent and
conditioned upon Customer's full performance of its duties,obligations and responsibilities hereunder.
2. Additional NEOGOV Responsibilities. In connection with the performance of this Agreement,NEOGOV shall be
responsible for the following:
(a) NEOGOV shall provide all required hosting and operations support for the applications provided through this
agreement.
(b) NEOGOV shall follow those support,maintenance and other procedures and shall provide those support,maintenance
and other services to Customer more fully described in this Agreement.
3. Customer Responsibilities.In connection with the performance of this Agreement and the provision of the Services,
Customer shall be responsible for the following:
(a) NEOGOV's logos, including the"powered by" logo,may appear on the"employment opportunities","job
description"and other pages of Customer's web site.
(b) Customer shall be responsible for ensuring that Customer's use of the Services and the performance of Customer's other
obligations hereunder comply with all laws applicable to Customer.
(c) Customer shall be responsible,as between NEOGOV and Customer,for the accuracy and completeness of all records
and databases provided by Customer in connection with this Agreement for use on NEOGOV's system.
4. Ownership,Protection and Security.
(a) The parties agree that the NEOGOV marks and the Customer marks shall both be displayed on and through
NEOGOV's system(s).
(b) Ownership of any graphics,text,data or other information or content materials and all records and databases supplied or
furnished by Customer hereunder for incorporation into or delivery through the application(s)described in this agreement
shall remain with Customer,and NEOGOV shall cease use of all such material upon termination of this Agreement.
(c) Customer acknowledges and agrees that nothing in this Agreement or any other agreement grants Customer any licenses
or other rights with respect to NEOGOV's software system(source code or object code) other than the right to receive
Services as expressly provided herein. NEOGOV shall retain all ownership in the intellectual property and all other
proprietary rights and interests associated with NEOGOV's software system and Services and all components thereof and
associated documentation,except as expressly provided herein.
(d) NEOGOV grants to Customer a limited license during the term of this Agreement to use and reproduce NEOGOV's
trademarks and logos for purposes of including such trademarks and logos in advertising and publicity materials and links
solely as permitted hereunder. All uses of such trademarks and logos shall conform to Customer's standard guidelines and
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requirements for use of such trademarks and logos.
5. NEOGOV Representations and Warranties.
(a) Service Performance Warranty. NEOGOV warrants that it will perform the Services in a manner consistent with
industry standards reasonably applicable to the performance thereof
(b) No Other Warranty. EXCEPT FOR THE EXPRESS WARRANTIES SET FORTH IN THIS SECTION 5, THE
SERVICES ARE PROVIDED ON AN"AS IS"BASIS,AND CUSTOMER'S USE OF THE SERVICES IS AT ITS OWN
RISK. NEOGOV DOES NOT MAKE,AND HEREBY DISCLAIMS,ANY AND ALL OTHER EXPRESS AND/OR
IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT AND TITLE, AND ANY WARRANTIES
ARISING FROM A COURSE OF DEALING,USAGE,OR TRADE PRACTICE. NEOGOV DOES NOT WARRANT
THAT THE SERVICES WILL BE UNINTERRUPTED,ERROR-FREE,OR COMPLETELY SECURE.
(c) Disclaimer of Actions Caused by and/or Under the Control of Third Parties. NEOGOV DOES NOT AND CANNOT
CONTROL THE FLOW OF DATA TO OR FROM THE NEOGOV SYSTEM AND OTHER PORTIONS OF THE
INTERNET. SUCH FLOW DEPENDS IN LARGE PART ON THE PERFORMANCE OF INTERNET SERVICES
PROVIDED OR CONTROLLED BY THIRD PARTIES. AT TIMES,ACTIONS OR INACTIONS OF SUCH THIRD
PARTIES CAN IMPAIR OR DISRUPT CUSTOMER'S CONNECTIONS TO THE INTERNET (OR PORTIONS
THEREOF). ALTHOUGH NEOGOV WILL USE COMMERCIALLY REASONABLE EFFORTS TO TAKE ALL
ACTIONS IT DEEMS APPROPRIATE TO REMEDY AND AVOID SUCH EVENTS, NEOGOV CANNOT
GUARANTEE THAT SUCH EVENTS WILL NOT OCCUR. ACCORDINGLY,NEOGOV DISCLAIMS ANY AND
ALL LIABILITY RESULTING FROM OR RELATED TO SUCH EVENTS.
6. Publicity.Following execution of this Agreement,the parties hereto may issue a press release,the form and substance
of which shall be mutually agreeable to the parties, announcing the relationship created by this Agreement. Except as
expressly contemplated herein,neither party shall issue any additional press release which mentions the other party or the
transactions contemplated by this Agreement without the prior consent of the other party, which consent shall not be
unreasonably withheld.
7. Nondisclosure. Through exercise of each party's rights under this Agreement,each party may be exposed to the other
party's technical, financial, business, marketing, planning, and other information and data, in written, oral, electronic,
magnetic,photographic and/or other forms,including but not limited to(i)oral and written communications of one party with
the officers and staff of the other party which are marked or identified as confidential or secret or similarly marked or
identified and (ii) other communications which a reasonable person would recognize from the surrounding facts and
circumstances to be confidential or secret("Confidential Information")and trade secrets.In recognition of the other party's
need to protect its legitimate business interests,each party hereby covenants and agrees that it shall regard and treat each item
of information or data constituting a trade secret or Confidential Information of the other party as strictly confidential and
wholly owned by such other party and that it will not,without the express prior written consent of the other party or except as
required by law including the Public Records Act of the State of Colorado,redistribute,market,publish,disclose or divulge
to any other person,firm or entity,or use or modify for use,directly or indirectly in any way for any person or entity:(i)any of
the other party's Confidential Information during the term of this Agreement and for a period of three(3)years after the
termination of this Agreement or, if later,from the last date Services(including any warranty work)are performed by the
disclosing party hereunder; and(ii)any of the other party's trade secrets at any time during which such information shall
constitute a trade secret under applicable law.
8. Liability Limitations.
(a) If promptly notified in writing of any action brought against Customer based on a claim that NEOGOV's Services
infringe a United States patent,copyright or trademark right of a third party(except to the extent such claim or infringement
relates to any third party software incorporated into NEOGOV's applications),NEOGOV will defend such action at its
NEOGOV, Inc. Proprietary and Confidential Page 2 of 8
expense and will pay any and all fees,costs or damages that may be finally awarded in such action or any settlement resulting
from such action(provided that Customer shall permit NEOGOV to control the defense of such action and shall not make
any compromise,admission of liability or settlement or take any other action impairing the defense of such claim without
NEOGOV's prior written approval).
(b) Customer acknowledges and agrees: (i)that NEOGOV has no proprietary,financial,or other interest in the goods or
services that maybe described in or offered through Customer's web site;and(ii)that except with respect to any material
supplied by NEOGOV, Customer is solely responsible(as between NEOGOV and Customer) for the content, quality,
performance,and all other aspects of the goods or services and the information or other content contained in or provided
through Customer's web site.
(c) OTHER THAN THOSE WARRANTIES EXPRESSLY SET FORTH IN THIS AGREEMENT,NEOGOV
DOES NOT MAKE ANY WARRANTIES TO CUSTOMER OR ANY OTHER PERSON OR ENTITY,EITHER
EXPRESS OR IMPLIED (INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE)WITH RESPECT TO THE SERVICES
PROVIDED HEREUNDER. NEOGOV SHALL NOT BE LIABLE TO CUSTOMER OR TO ANY OTHER
PERSON OR ENTITY, UNDER ANY CIRCUMSTANCE OR DUE TO ANY EVENT WHATSOEVER,FOR
CONSEQUENTIAL OR INDIRECT DAMAGES,INCLUDING,WITHOUT LIMITATION,LOSS OF PROFIT,
LOSS OF USE OR BUSINESS STOPPAGE.
(d) Under no circumstances shall NEOGOV's total liability to Customer or any other person,regardless of the nature of the
claim or form of action(whether arising in contract,tort,strict liability or otherwise),exceed the aggregate amount of fees
and revenue received by NEOGOV hereunder for the prior twelve(12)month period;provided,however that the foregoing
limitations set forth in this Section 8(d) shall not apply to actions brought under 8(a)above or to any injury to persons or
damages to property arising out of NEOGOV's gross negligence or willful,gross misconduct.
9. Term and Termination.
(a) This Agreement shall commence as of the date hereof and remain in effect for twelve(12)months unless terminated by
either party as set forth herein("Initial Term").
(b) This Agreement may be renewed for additional terms("Renewal Term")equal in duration to the Initial Term provided
Customer notifies NEOGOV at least thirty(30)days prior to the end of the Initial Term or a Renewal Term.
(c) NEOGOV reserves the right to terminate this Agreement immediately if the Services provided hereunder become illegal
or contrary to any applicable law, rule, regulation or public policy. Each party shall have the right to terminate this
Agreement upon sixty(60)days prior written notice to the other party.
(d) Within sixty(60) days of notification of termination of this Agreement, NEOGOV shall provide Customer with a
dedicated data files suitable for importation into commercially available database software(e.g.,MS-Access or MS-SQL)
The dedicated data files will be comprised of Customer's data contained in NEOGOV's system. The structure of the
relational database will be specific to the Customer's data and will not be representative of the proprietary NEOGOV
database.
10. Payments.
(a)Initial Term. See Exhibit A(Order Form).
(b)Renewal Term(s). For each Renewal Term,NEOGOV will continue to provide Customer with the Services,and will
provide maintenance and support services as described herein,provided Customer issues a purchase order or modification to
this Agreement and pays NEOGOV in advance the annual recurring charges then in effect. If there is an increase in annual
maintenance and support charges, NEOGOV shall give Customer written notice of such increase at least thirty(30)days
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prior to the expiration of the applicable term.
11. Force Maieure. NEOGOV shall not be liable for any damages,costs,expenses or other consequences incurred by
Customer or by any other person or entity as a result of delay in or inability to deliver any Services due to circumstances or
events beyond NEOGOV's reasonable control, including, without limitation: (i) acts of God; (ii) changes in or in the
interpretation of any law, rule,regulation or ordinance;(iii) strikes, lockouts or other labor problems;(iv)transportation
delays; (v) unavailability of supplies or materials; (vi) fire or explosion; (vii) riot, military action or usurped power; or
(viii)actions or failures to act on the part of a governmental authority.
12. Piggyback Clause. It is understood and agreed by Customer and NEOGOV that any governmental entity may purchase
the services specified herein in accordance with the prices,terms,and conditions of this agreement. It is also understood and
agreed that each local entity will establish its own contract with NEOGOV, be invoiced therefrom and make its own
payments to NEOGOV in accordance with the terms of the contract established between the new governmental entity and
NEOGOV.It is also hereby mutually understood and agreed that Customer is not a legally bound party to any contractual
agreement made between NEOGOV and any entity other than Customer.
13. Miscellaneous. Either party may not assign its rights or obligations under this Agreement without the prior written
consent of the other party. This Agreement may not be modified or amended(and no rights hereunder may be waived)
except through a written instrument signed by the party to be bound. This Agreement constitutes the entire agreement
between the parties with respect to the subject matter hereof and shall be governed by and construed in accordance with the
laws of the State of Colorado,without giving effect to conflict of law rules. Customer acknowledges and agrees that this
Agreement is not intended to be and shall not be construed to be a franchise or business opportunity.
IN WITNESS WHEREOF, the parties have caused this Agreement to be executed by their respective duly authorized
officers as of the date set forth above.
Customer
Signature: �� /ti✓
Name: Bill Jerke APR 2 0 2008
Title: Chairman of the Board of County Commissioners
GovernmentJobs.com,Inc.,a Cal ifomi orporation
Signature: V '1 e
Name: Pt ( DirsiV l 00V l.C
Title: Ce_LO1
Date: I 1 t 1 (�t�{1
NEOGOV, Inc. Proprietary and Confidential Page 4 of 8
Order Form NEOGOV'"
EXHIBIT A—ORDER FORM
Customer: Bill To:
Weld County, CO Weld County, CO
915 10th Street 915 10th Street
Greeley,CO 80631 Greeley, CO 80631
Dawn Buck Dawn Buck
Quote Date: 4/1/2008 Revision: 1
Valid From: 4/1/2008
Valid To: 5/15/2008 Order Number:
Requested Service Date: TBD Initial Term: 12 Months
Order Summary
1_0 Insight Enterprise Edition
1.1 Subscription License $9,800.00
1.2 Provisioning $5,000.00
1.3 Training 2 500.00
1.4 GovernmentJobs.com Subscription Not Included
Sub Total: $9 800.00 $7 500.00
More detailed descriptions of the services are contained in the order detail for each service,which are incorporated
herein and made a part hereof by this reference.
NEOGOV, Inc. Proprietary and Confidential Page 5 of 8
Order Form NEOGOV'
Order Detail
1.0 Insight Enterprise Edition
1.1 License Subscription
The Customer's subscription to the Insight Hiring Management Software includes the
following functionality:
Recruitment
• Customized online job application
• Accept job applications online
• Online applications integration with current agency website
• Online job announcements and descriptions
• Automatic online job interest cards
• Proactively search your applicant database
• Real-time database of all applicant information
• Recruitment and examination planning
Selection
• Create, store, and reuse supplemental questions in the Insight item bank
• Screen applicants automatically as they apply
• Define unique scoring plans per recruitment, or copy existing scoring plans
• Test Item bank (optional in TMS)
• Conduct item analysis
• Test processing (automatically input Scantron test data sheets)*
• Test analysis and pass-point setting
• Score, rank, and refer applicants
Applicant Tracking
• Email and hardcopy notifications
• EEO Data collection and reports
• Track applicants by step/hurdle
• Schedule written, oral, and other exams
• Detailed applicant history record
• Skills tracking and matching
Reporting and Analysis
• Collect and report on EEO data
• Analyze and report on adverse impact and applicant flow
• Track and analyze data such as time-to-hire, recruitment costs, staff workload,
applicant quality, etc.
• Over 80 standard system reports
• Ad Hoc reporting tool
HR Automation
• Create and route job requisitions
• Refer and certify applicants electronically
• Scan paper application materials
* Cost of the scanner is not included unless listed on Exhibit A — ORDER FORM
* Requires a Scantron or similar Optical Mark Reader (OMR) scanner, special forms,
form set-up, and scanner software, which are not included unless listed on Exhibit A—
ORDER FORM
NEOGOV, Inc. Proprietary and Confidential Page 6 of 8
Order Form NEOGOV'"
Additionally, during the term of the subscription, the Customer will be provided:
Unlimited Customer Support (6:00 AM -6:00 PM PT)
Customer Support shall be provided to the Customer both on-line and by telephone Monday
— Friday, 6:00 AM -6:00 PM PT (excluding NEOGOV holidays).
Product Upgrades to Licensed Software
Customer shall receive all product upgrades to purchased package. Product upgrades are
automatic and available upon the next login following a product upgrade rollout. Product
upgrade rollouts are generally released every three months.
1.2 Provisioning
The following activities are conducted as part of the Insight Enterprise implementation
• Conduct a project kick off meeting to review the project timeline, deliverables, and
establish project expectations
• NEOGOV will establish an Agency-specific training environment that will be used during
training and post-training to allow the Agency to learn the system and begin defining
new roles, responsibilities, and activities within the HR staff
• NEOGOV will conduct eight hours of on line instructor led training. NEOGOV will
provide all required user exercises and user guides to the Agency.
• Once the core user community is comfortable with the system (typically within 10 hours
of hands-on use) they will train the remaining HR staff to complete their tasks using
Insight.
• Between the training and go-live, NEOGOV will complete the following activities:
o Creating an agency-specific training environment which is used by your agency
during training and afterwards to train in prior to moving into production
o Configure printable job bulletin
o Integrate your new production job opportunities, promotional opportunities, and
class specifications web pages into your existing agency website
o Establish the Agency's Insight Enterprise production environment
1.3 Training
NEOGOV will deliver training to Agency recruiters. We will provide all required user
exercises and user guides to the Agency.
Following the training, your agency will have full access to the training environment.
Additionally, your agency has full access to our Customer Support Help Desk during the
training to help new users fully utilize Insight. Our existing customers find that this unique
implementation approach enables their users to become familiar with Insight in a safe
environment, promoting system use and leading to a more successful rollout.
NEOGOV, Inc. Proprietary and Confidential Page 7 of 8
Order Form N EOGOV
Order Form Terms and Conditions:
(1) The Customer hereby orders and GovernmentJobs.com, Inc. (d/b/a NEOGOV, Inc., hereafter
"NEOGOV") agrees to provide the services described in this Order Form. THE SERVICES
ARE PROVIDED PERSUANT TO THE TERMS AND CONDITIONS OF THIS ORDER FORM
AND THE SERVICE AGREEMENT BETWEEN NEOGOV AND THE CUSTOMER.
(2) The Customer agrees that the payment schedule is as follows:
Provide all required software and Licenses
• One hundred percent (100%) of the annual license price is payable within thirty (30) days
of execution of this Order Form and Service Agreement. ($9,800.00)
Software Provisioning for first half of Insight Enterprise
• Fifty percent (50%) of the non-recurring costs are to be paid to NEOGOV within thirty (30)
days of the execution of this Order Form and Service Agreement. ($2,500.00)
Completion of Training
• One hundred percent (100%) of the training price is payable within thirty (30) days of
completion of training. ($2,500.00)
Software Provisioning for second half of Insight Enterprise (Completion of post
evaluation)
• Fifty percent (50%) of the non-recurring costs are to be paid to NEOGOV within thirty (30)
days following the thirty day post-training period. ($2,500.00)
(3) Neither the Customer nor NEOGOV will be bound by this Order Form until it has been signed
by authorized representatives of both parties.
(4) Changes or alterations to this Order Form will not be accepted.
THERE ARE SIGNIFICANT ADDITIONAL TERMS AND CONDITIONS, WARRANTY
DISCLAIMERS AND LIABILITY LIMITATIONS CONTAINED IN THE SERVICE AGREEMENT
BETWEEN THE CUSTOMER AND NEOGOV.
DO NOT SIGN THIS ORDER FORM BEFORE YOU HAVE READ THE SERVICE AGREEMENT
IN ITS ENTIRETY. YOUR SIGNATURE BELOW INDICATES THAT YOU HAVE READ THE
SERVICE AGREEMENT AND AGREE TO BE BOUND BY ITS PROVISIONS.
Customer NEOGOV, Inc.
Signature: ` 'h Signature: 1 avte°'r^C
Print Name: Bill Jerke Print Name: CM(12 Owl Do vie,
Title: Chairman of the Board of Title:
County Commisioners C-&O
Date: y -3-2-'0$ Date: (011/C17
APR 2 d zuu0
NEOGOV, Inc. Proprietary and Confidential Page 8 of 8
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