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Home My WebLink About20092678.tiffHOVSereices Exceed Expectations i.A-ON SYSTEMS INC September 09, 2009 WELD COUNTY 915 10TH STREET, 3RD FLOOR GREELEY, CO 80634 titrlEISINZPFTEttr12. Dear HOV Services/LASON Customer, Support and Maintenance Agreement ** Notice of Renewal ** It is that time of year to remind you that the Support and Maintenance Agreement for your document imaging / management products is due to expire on November 10, 2009. In order for these products to sustain a high level of quality performance and utilization for your organization, we strongly recommend that you renew this agreement for an additional term to avoid a lapse in support coverage. Please sign the enclosed agreement and provide your purchase order number and return to our Service Administration Department at the address below. Once we recieve the signed agreement, you will be invoiced for the amount shown on the contract, plus any applicable tax. We hope that the performance of these products and HOV Services/LASON's support has met your expectations, and as always, we appreciate your business. If you have any questions or comments, feel free to call me Monday through Friday 9:00AM to 5:00PM. Sincerely, Charnita Pradia HOV Services/LASON Service Administration 11850 Hempstead Highway, Suite 270 Houston, TX 77092 800-899-4863 r)4...i ± ( .s11_ R.' l -2-.21:t% 2009-2678 Drool SCvz« /O/, /on' riFillbamil HOVservices laMMExceecl Expectations LASON SYSTEMS INC 9/9/2009 Support and Maintenance Agreement Page 1 Installation Location WELD COUNTY CLERK TO THE BOARD 915 10TH STREET, 3RD FLOOR GREELEY, CO 80634 N: (a LAlfxr- - RENNE ._ 970 356 4000 Description Agreement #: Type: Amount Effective: Payment Terms: Amount shown does not incNde anolicable taxes SeentachedflmsandCondftioMonDape2 27898CONSVR Standard Hardware $848.42 11/11/2009 through 11/10/2010 Annual Covered Components Description FUJITSU Fi-57500 COLOR DUPLEX DOCUMENT SCANNER THIS IS NOT AN INVOICE LASON Tag # Serial # 32868-18050 004501 Covered Services On -Site Support/Labor Parts Phone Support Unlimited Service Calls Allowed Notes or Considerations Service Location: 18050 Your Purchase Order Nu Signature: P.O. Date: Date: Customer Code:cus03474 10/12/2009 Printed Name: William F. Garcia Title: Chair, Board of Weld Please sign, date and return a copy of this Support and Maintenance Agreement Renewal along wnn yourY Commissioners Purchase Order to the address or fax number below. Please do not make payment from this document, you will be invoiced for the amount shown plus any applicable taxes. RETURN TO HOV Services/LASON Service Administration 11850 Hempstead Highway, Suite 270 Houston, TX 77092 Fax: 713-957-4858 Signature Authorized HOV Services/LASON Representative 11/11/2009 Date ye, 27 .41 'NJ b..HOVServices Exceed Expectations LASON SYSTEMS INC Support and Maintenance Agreement 9/9/2009 Terms and Conditions Page 2 Thisageemml is intended toprovdetechnica support and rreirlenatce by HOV Services br he covered components deserted m page one ofths document and subject to the tents and conditions described heren. This agreenent shall cover: support aid maintenance service eels re,ested by customer except br those specified herein, all lamer Merges except br those spedfcay mentioned herein, aid pals except for those specitialy mentioned herein . HOV Services will take prompt cereclve adion via one or more nears spouted on page me under covered services deemed necessary to peke the covered competent perform in acordame with published aid dommsned spedfcaims. Technicalsipped andmahtetance is provicbd cluing ronal business hours Monday through Friday 8:0] AM through 5:00 PM with the except on of HOV Seraces and customer observed hoitmys, unless otherwise speeder' on page one under covered services. 2. HOV Services shall diagnose aid repair problems rdatDe to the covered components. T he mstorrer shy! promptly inform HOV SaHces of any pmleis arising from the used these cenporents. The disposition of diagnosed and/a reported problems conceming their sorely and scheduling fa repar, shal be the derision of the Customer and HOV Services. HOV Services shall perform routine preventative neidenance t the covered components m a periodic beds spaced equay throughout the trm of his agreement as idenitied in the covered services sedum on page one of tats agreement swerving to the mmufadurefs spedieatbns, and the Customer's usage regdrements. The ageement may also be liritd to tie number don -site service calls performed during the term d the agreement assaedfed in the covered services sedan on page one. HOV Services hereby covenant: aid pronisestha it shall providestppod aid neirtenarce to the Customer on ati mey basis and in a professional marries.. All HOV Services personnd performing system nairtenance and support shall be fatay trained and krewleigea±le about the Customer's spedtc component aid configurations. 3. Special Conditions fa Service Agreements Covering Equpnent and Hardvere 3.1 This ageement does nd cover any supdy [terns such as: Starter Toner (developer), Toner, Glass Flats, Glass Ganders, Papa, Fuse- OR, Bdbs, Ammonia, or any oher supply tem. HOV Services will not be responsible for bs al log suds ferns a damages i named by not installing such items as required. 3.2 Standard Hadvare Sipped aid Mantenance Agreement HOV Services wit provide nairtenatce according to these Terms and Condtans providing al labor, parts, and nun-crosumdole tens necessary to repair the equipment. Consumable items such as: PC Drums, Developer Units, Fuser Rollers, Fuser Units, Imaging Units, Separator part„ pick /feed roles, or any other part identfied by the mmufatuer as consumable tens shall be rail wed HOV Service' at the manufataa's remmrnerded intrvas or as needed and invoiced to the customer a current HOV Se -vices pricing, Supplies are nd cwaed under this type of agreement Premium Hadvere Support and Maintenance Agreement NOV Services al provide rrehtenmce aocordirg to these Tans and Condtbns providing al labor, parts, and mnsunebe items. Supplies itms are not covered under ti s typed agreemert. 4. Seedal Corditans ServiceAg ementsCoverirg Computr Systms and Software 4.1 HOV Services wit provide reroute technical support via Customer provided meals d renotecmnedim whenever possible, for remote diagnosis and/a repair of to System HOV Services shal also provide telephone support on operaimal and procedural functions d the application sohvare to Customer. Customer is responsible b erode such morns of remde comectims to the system 4.2 The manubcbra's Sotware License Agreement for all softvere products under tics agreement must to in effect eithwt default on the pail of any party prior to the signing of his ageement. 4.3 This Ageement does notindide: repar or replacement d failed Cr troken data dorm meda of my kind unless specifically listed as a capered corryment of tie system supply items such as paper, prirter ribbons, loner, imaging abridges, or lanes, software or data recovery necessitatd by improper operation ef system, unauthorized altratims of software, fauts resulting from software or hadvere not unproved to use and or supports] by HOV Services, software a data recovery necessitated due to Customer's false to faithful}, adhere to bakiip procedures, failure to martian or and update affi-arusscftware, falure to protect orsatguad system components from computer viruses, hacking or other malicious secuay breathes, cofhvore or data recevey necessitated the to unstable dedrial source, applatim devebpn'ent assistance or bndimal ateralore to standard software programs except as provided herein, on -ate support a- tainng, except as provided herein. 4.4 HOV Services shat not to responsible fa false to provdt maintenance service because of upgrades, revisions a nagrstbns of operating system software without prior noifcaton and autgnzation. HOV Services adims necessitated by and trough the shove wit be undertaken by NOV Services only on the Customers approval of estimated additional charges and the Customers Ageement to pay the anal charges incur red 4.5 Premium System Support and Maintenance Agreement HOV Services will make available b the Customer, al application software reve ens and assodatd documentation as they became available from the manufacturer, paned the Customer is using the most recent or currenl release of the softvare prior to the efedive dated flit agreement as wet as, labor to install those updaes or upgades. The does nit Soiree updates or upgrades to the anent operaing system software. 5 Sledal Conditions fa Service AgreementsCovering Woks aid W son Scanners 5.1 HOV Savtceswil pmvice maintenance according to these Teals and Conditions promdrg all labs, pats, and nonconsumable tens necessary to repar he equipment. Part [derided by the mmufadurer as consumable items shal be replaced by HOV Services a the rrenofadure/ s recommended irlervas or as needed, and invoice] to the cusbma at current FD V Services pndng. Supplies are not covered under this typed agreement. 5.2 HOV Services all make avaiabe to the Customer, all upvatbn software revisions and assodaed documentation as they become waidole from the manufacturer, provided to Custorrer is using the roost recent a cured release of the sof sere prior to the effective due d this ageement, as wel as, labor to install those updates or updates. TIs does not include updates a upgrades to the cumin( operating system softvere. 5.3 HOV Se -vices all provide remote technical support via Cistaner provided moms of remote comedian vvhenens possible, for remote diagnosisand/or repair of the System HOV SERVICES shall also provide tlephore suppaton operational and procedural functions of to applicator software b Customer. Customer is responsitle to provind such means of remote connedions to the system 54 This agreenert does not cover travel expenses for nomsdtedtedemergency repass for Customers located more than 100 miles from fie HOV Services service centers in Beltsville Maryland a Anaheim California. Al travel expense forsudt services wit to bi led upon completion d repar. 5.5 This Ageement does notinclule. repar or replacement dialed a troken data storage meda d my kind unless specifialylsted asa covered corrpment of he system soppy itemssuchas paper, prier ritbons, loner, imaging cedndges, or lanes, software or dee recovery necessitatd by in -proper operation et system unauthorized aleratims of software, facts resulting from software or hardware not approved for use and a supported by HOV Services softvere or (Ida recovery races stated due to Custonef s false to fethbly adhere to backup procedures, false to maintain or and update art -virus softwae. failure to protect or safeguard system corrponerts from emptier viruses, hale rig a other mrelcaus security breaches, softvare a data recovery necessitate] the to unstdole dednal source, applatim devebpnent assistance or treat anal dteraions to standard software programs except as provided herein, on -site support a training, except as provided heron. 5.6 HOV Services shat not to responsible fa false to provide manterence service teause of upgrades, revisions a migrations of operating system software wthout prior notfeaton and authorization. HOV Se -vices ethers necesstatef by and hmugh the Move will be undertaken by I-OV Services only on the Customers aproval of estimated additional charges and the Customer's Agreement to pay the anal charges incurred 57 The rrenuectra's Software License Pgreementfor all softvare products under this agreement must to in effect athmt ndfadt on the pad of any panty prior to the signing of his ageement. 6. This ageemeit does nit owe- service, parts, components a repairs due tomsuse, vandalism, mri standing, accident, fie, watt-, unstable electrical source or other casuaty, repars a service by non- HOV Services personnel, parts. component a attachments not suppled by HOV Services or use of supotes, pats a cenporents not meeting HOV Services and manufacturers spedfiaslons. 7 This egreemert shat be in eted fa the term listed nest to "Effecive" aid 'Eipiratot dales on page 1 a his Preventive Mairtenaice Agreement Prior b. a upon egpi salon of this ageement, the customer shall be nailed d theerpiratbn d the agreement and oftred a renewalagreement for a similar time period.T he customer mud respond to this reiewe nonce within 15working days to prevent a apse in maintenance coverage. 8. HOV Services may cancel this agreement within 30 days of wtten notice fa the blowing reasons 1) t to equipment a covacd components are moved fromthe location specified on page 1 of this PMA. 2) If the equ pmant or covered canpments are son, leased or transferred to another pay. 3) 1 the equpment a covered mrnpornents am operated by any pat), net auhorized by the customer. The agreement is based upon the egppment and cweral components toeing operabd nomtay by the customer. Any misuse or excessive use d the covered corrponetts that is not recommended by HOV Services a the manufacturer, may Aso slow HOV Seams to cancel this PMA through when notice 9 Payment for this agreement that be made n acordatce with the accormpanyrg invoicef payment is not made in acordarce with the terms of the invoice, a finance charge equal to the maxi movable rat by lap shall be assessed. The Cudorrer that be iwdced for and agree to pay HOV Se -vices any I door or char expenses requred for diagnosis, repair, aid/or assstance. which is not specified in the Agreement. The Customer shall be invoiced fa and agree to pay HOV Services any adlil Dual amount fa devices, upgades, special programs, and services dher than Rase provded to the Custorer by HOV Services order INS Ageemeit. The amount of the nsiaenarce dtarges uncer this ageement are soiled to any applicable at, or user fee assessed by any federal, stab, a local auhonty. 10 At he end of the contract penal, HOV Services may change pies, tens and conditions fa the new contract period due b unforeseen maker dianges, avanbilty of parts, et. beyond HOV Service's control. Customer shall receive a minimum of tidy, (30) days written ndice to the renews of this agreement. Should any lapse of maintenance coverage occur, NOV Services reserves the right to invoice the Customer for any time the components were not covered under this ageement 11 This agreement constitutes the entire agreement between NOV Services and the Customer No amendment or waiver of the tens of this agreement may be matt except by a ertten agreement signed by bob oases. The laws ef the state where these -vices are rendered will oovem this aareemert. Hello