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Home My WebLink About20093506WELD COUNTY E-911 EMERGENCY TELEPHONE SERVICE AUTHORITY BOARD April 21, 2009 The Weld County E-911 Emergency Telephone Service Authority Board met in session on Tuesday, April 21, 2009 at noon. ROLL CALL: The meeting was called to order by Chairperson Juan Cruz. Present were Board Members David Montgomery, Juan Cruz, Randy Winsett, Ron Grannis, and Dave Bressler. Phil Tiffany represented Gary Sandau. Staff members present included Mike Savage, Dave Mathis, Julie Walde, Rod Woods, Joslyn Ingbretson and Susan Johnson. A quorum existed. Others attending were: Danny Beckle (Air Life), Jeff Odelle (Union Colony Fire) and Michelle Shepherd (Intrado). MINUTES: David Montgomery moved to approve the minutes of the March 17th meeting; seconded by Randy Winsett. Minutes were unanimously approved. PUBLIC COMMENTS: The public was invited to comment on business of the E-911 Board, no comments were stated. OLD BUSINESS: 1. Staff Report: David Mathis presented Dispatch stats for March 2009 [refer to Sgt. Mathis' "March 2009 WCRCC Monthly Report and Personnel Report as of March 2009]. He noted our center is fully staffed, with no vacancies. NEW BUSINESS: 1. Treasurer Reports: Randy Winsett presented the April 2009 Treasurer Report [refer to "Randy Winsett's April 2009 Treasurer Report"]. It was moved by Ron Grannis and seconded by Dave Bressler to approve the report. Motion carried, the report was unanimously approved. 2. Fire A and B Paging Project: Dave Mathis reported that Andy at Wireless Advanced had revised the cost of the project from the original estimate ($275,000) to around $167,000. The savings was due to new microwave technology. Andy is in the process of buying the equipment and licensing for the project. • Juan Cruz noted that the cost savings would be reserved and go back into the account. �f35o(, 3. Emergency Notifications: Dave Mathis presented cost proposals from Connect CTY and 3N and he explained that Joslyn is putting together a spread sheet with the elements of each proposal, along with the advantages and drawbacks. The group agreed that no other vendors need to be contacted, that these companies are sufficient. • Mike Savage pointed out that once the E-911 Board chose a vendor that the emergency services community will still need to provide feedback on their choice at Chief meetings and via the Communications Advisory Board. • Dave Mathis noted that all of these companies have the ability to deliver a large number of text and phone messages in a short amount of time, but no matter which service — the telephone switches (Qwest) are limited in the number of calls that will get through. • Randy Winsett advised that WCSO may be interested in reverse launches to aid in criminal investigations or for group call -outs (e.g. SWAT). After the group discussed some of these considerations, Michelle Shepherd from Intrado was invited in to the meeting to present the current emergency notification system in Weld County. • Michelle presented the history and key accomplishments of Intrado Systems. She explained how the products have adapted and are evolving with technology and need. • Michelle explained the process for emergency notification launches and the difference between the emergency data base and the information data base for non -emergency notifications. • Our data is already in and geo-coded with Intrado, our personnel are already trained on the website and launch process. • Our current pricing structure was presented, Monthly Recurring Charges (MRC) per telephone line plus a charge per emergency notification per phone. Michelle presented a new pricing offer which would be no change to the existing MRC plus up to 440,000 message units, or a combination of MRC price plus message units we would need or want. • If we want or need any other services or information, please contact Michelle, she is committed to serving us in Weld County As there was no further business, it was moved by Randy Winsett, seconded by Ron Grannis to adjourn. Meeting adjourned. Following the meeting, Michelle did a brief emergency launch demonstration for interested parties. The next meeting will be on May 19`h. Minutes taken by Susan Johnson To: Fr: Dt: Re: Captain Mike Savage Sergeant David Mathis April 1, 2009 March 2009 WCRCC Monthly Report Personnel: Authorized: Assigned: Hourly: Vacancies: Workload: E-911: Non -911 calls: EMD Calls: 47 Full-time Dispatchers (inc. 1 over hire), 8 Supervisors 46.5 Full-time dispatchers, 3 part-time Dispatchers (1.50 FTEs), 8 supervisors 2 non -benefited hourly dispatchers NONE (We presently have a .5 Dispatcher One over hire March Phone Calls 2009 YTD 2008 YTD % Change YTD 8,460 22,976 22,038 + 4.26 % 21,598 60,593 87,417 -30.69 % 1,495 3,948 3,497 +12.90 % * Overall, incoming phone calls are DOWN year to date by 23.65 %. Calls for Service: Police: 27,088 80,314 79,896 Fire: 2,362 6,205 * Overall, calls for service are UP year to date by 1.03 %. Additional Information/Projects + .52 % 5,743 + 8.04 % • All newer dispatcher trainees hired in June, August and January 09 are still progressing very well in training. • We have a total of 9 dispatchers in training. • 911 call answering times county -wide for March 2009: Calls answered in less than 10 seconds: 92.35% Calls answered in less than 15 seconds: 98.88% (Last year: (Last year: • Fire dispatch times for March 2009: Received to Dispatched Less than 1 minute: 56.59% Less than 90 seconds: 84.21% 83.38%) 94.49%) Connect CTY®- GSA PRICING PROPOSAL Unlimited Use Service Proposal for Weld County. CO Blackboard Connect GSA Proposal — Connect-CTY A Service of Blackboard, Inc. GSA Contract #: GS -35F -0554M DUNS #: 01-613-1430 Tax ID #: 52-2081178 CAGE #: 1QLN4 SIN #: 132-32 Service Summary: The Connect-CTY service allows local municipality leaders to provide notices, direction, and reassurance to reach thousands of constituents in minutes without having to invest in or maintain hardware, software, or additional phone lines. Now, you can reach your entire community —quickly and reliably —with voice, text, and email messages. Services include: • An integrated communications suite, including Community Outreach, Priority Communication, and Interactive Survey • Voice and text/SMS delivery to multiple communication devices • Geo-Calling feature lets you target recipients using a map • 24/7/365 proactive Client Care support • Unlimited use for a fixed, annual fee • Initial set-up, training and refresher training sessions included • Delivery to up to three phones, two email addresses and one SMS phone per contact • Superior call routing, throttling, and load balancing expertise • Fully hosted and managed Software as a Service (SaaS) --- no maintenance required • Message delivery tracking with comprehensive reporting Quote Summary: All products and services quoted are available through Blackboard Inc. GSA Schedule GS -35F -0554M and pursuant to the Terms and Conditions negotiated therein. Please include the following in your purchase order: • Please state the SIN#, Product Description, list price, GSA price, and extended price. • Please reference Blackboard GSA Schedule #GS -35F -0554M. • Please reference and attach this price quote. SIN # 132-32 Product Description Connect-CTY® Service Questions? Please call: Blackboard Inc: James Price 202-463-4860 x2791 Blackboard Connect: Robin Roller (801) 599-5957 Term 8 Scope Initial Term — 70,000 June 30, 2009 — June 29, 2010 GSA Extended Price Price $1.91/ address Next Steps $133,700 1. Issue Purchase Order, Attach Si. ned Pro.osal, and return to Client Care Re.. 2. Im•ort staff data Connect-CTY •rovides resident and business data . 3. Im•lementation of service and orientation for all desi.nated s stem users. 4. Begin sending Outreach, Priority and Interactive Survey communications. Connect-CTY is a service of Blackboard Connect Inc., a wholly -owned subsidiary of Blackboard Inc. (NASDAQ:BBBB) • Proprietary and Confidential • www.blackboardconnect.com • U.S. Patent No. 6,816,878 Weld County, CO Authorized Signatory: Name & Title: Execution Date: Address: 915 10th Avenue Greeley, CO 80631 Name: Sergeant, Dave Mathis Tel: (970) 371-3930 Email: dave.mathis@xreelevpd.com BLACKBOARD CONNECT INC. Authorized Signatory: Name & Title: Execution Date: Address: Blackboard Connect Inc. 15301 Ventura Blvd., Building B, Suite 300 Sherman Oaks, CA 91403 Name: Phillip Huff, Controller Tel: (818) 808-1722 Fax: (818) 450-0425 Email: phillip.huff@blackboardconnect.com Connect -CT' is a service of Blackboard Connect Inc., a wholly -owned subsidiary of Blackboard Inc. (NASDAQ:BBBB) • Proprietary and Confidential • www.blackboardconnect.com • U.S. Patent No. 6,816,878 3(1 SIMPLE. RELIABLE. GLOBAL. 1,t 118a ti 0L • Weld County Mass Communications Service Provider 4/15/2009 1 1 1 F.t ,1 i 1 1 Weld County Mass Communications Service Provider Mass Communications Service Provider Presented to: Weld County Prepared by: James Keene 3n Global, Inc. 505 North Brand Blvd, Suite 700 Glendale, CA 91203 1-888-366-4911 4/15/2009 This proposal contains business, technical, and financial information which, if disclosed, would result in substantial injury to 3n's competitive position. 3n requests that such data be used only for the evaluation of this response and not be shared with outside parties. ©2009-3n Global, Inc. 4/15/2009 Page 2 of 26 3n Weld County Mass Communications Service Provider 4/15/2009 Dave Mathis Weld County 1950 O St Greeley, CO 80631-9503 Re: Mass Communications Service Provider Dear Dave Mathis: On behalf of 3n, we appreciate the opportunity to present this comprehensive proposal to Weld County in response to your request. Based on your requirements, we are confident the 3n mass notification system will meet or exceed your needs and expectations. We have given Weld County a few different options for review. Both have the cost for set up of all "members" (Wire Lines "TN's" and City, County and PSAP Employees) at .20 cents per member and the annual subscription at $1.00 per member with Unlimited Usage! One of the Quotes is based on up to 75,000 TN's and up to 2,500 Weld Employees. With this Quote Program, Weld County would be the key organization with unlimited org leaders and/or administrators and Weld County will have the ability to set up as many groups, sub- groups including all the governmental entities within Weld County's boundaries. Per your request, I have created a second quote that is identical to the first, the only difference is I have include a premium product called "Organizational Hierarchy" which I am attaching a one -sheet to describe its benefits. This feature typically costs $5,000 per "sub organization" (cities and governmental entities within Weld County) however, because of the aggressive pricing we have created for Weld County if purchased at the onset of the contract we will discount by 50% reducing the cost to $2,500 per "sub organization". I have included 15 "sub organizations" in the second quote example. We hope to have the chance to add you to our growing base of satisfied customers and look forward to being chosen as your mass notification service provider and partner in the years to come. Best regards, James Keene 3n Global, Inc. Executive VP / Co -Founder 818-230-9723 ©2009-3n Global, Inc. 4/15/2009 Page 3 of 26 el Weld County Mass Communications Service Provider Table of Contents SECTION 1: ABOUT 3N GLOBAL, INC. 5 Overview 5 3n's Solutions 5 SECTION 2: 3N SYSTEM OVERVIEW 7 The 3n Approach to Citizen Notification 7 System Features 8 3n InstaCom Tools 18 Integration 19 Infrastructure and Security 20 SECTION 3: IMPLEMENTATION AND TRAINING 23 SECTION 4: CUSTOMER PROFILES 25 SECTION 5: PRICING, TERMS, AND CONDITIONS 26 ©2009-3n Global, Inc. 4/15/2009 Page 4 of 26 3n Weld County Mass Communications Service Provider SECTION 1: ABOUT 3N GLOBAL, INC. Overview 3n Global, Inc. is the leading global provider of mass notification solutions to government agencies and municipalities, Global 2000 corporations, healthcare systems, and educational institutions in more than 80 countries with the ability to communicate in more than 230 countries worldwide. The 3n InstaCom TM suite of products enables government agencies, corporations, healthcare systems, and educational institutions to communicate more quickly in crises and achieve considerable bottom -line savings through rapid and efficient communication in routine, urgent, and emergency situations. We serve more than 1000 corporate, government, healthcare, and educational organizations —such as the Environmental Protection Agency, County of Los Angeles, City of Galveston, City of Inglewood, Larimer County, CO, Pepperdine University, Baylor Health Care System, and the American Hospital Association. 3n InstaCom allows a user to send a message to tens, hundreds, or thousands of people within minutes with full visibility into message receipt and confirmation for quick, informed decision -making. Send a standard notification to internal groups or citizens, launch a scenario or track the status of an active broadcast from anywhere via Web, Web -enabled wireless devices or phone, and can be sent in voice and text format simultaneously. Within minutes, the message will be delivered to all standard voice and text communication devices such as phone (land line, mobile, and satellite), pager, fax, email, PDA, BlackBerry®, Palm Treo, IM, SMS, and more. 3n's Solutions 3n InstaCom addresses communication challenges of varying scope and size and can expand as the organization grows. 3n InstaCom Citizen Alert Communicate with citizens located in certain areas of the city or county and streamline communications within and across internal departments, such as Police, Fire, Parks and Recreation, and Administration. 3n InstaCom Hospitals Manage shift scheduling in the emergency department and operating room, meet Joint Commission requirements, coordinate facilities activities, and prepare for disaster communications. 3n InstaCom Campus Alert Contact students, faculty, and administrators on campus or off - site using newer technologies critical to a campus environment, such as instant messaging, text messaging, and cell phones. 3n InstaCom Tools & Add-Ons — Use the 3n mass notification system with existing internal systems and implement advanced capabilities for more sophisticated communication needs. 3n Pandemic Communication Solution — Message maps for effective crisis communications Professional Services — Business process consulting, technical integration, and advanced training ©2009-3n Global, Inc. 4/15/2009 Page 5 of 26 3n Weld County Mass Communications Service Provider The 3n mass notification system: • Increases efficiency through faster and broader communications. Send tens, hundreds, or thousands of voice and text alerts to citizens, first responders, and others simultaneously during emergencies (such as evacuations or response team deployment and coordination) or for routine communication needs (such as daily staffing activities and public meeting announcements). • Minimizes loss of life and property and financial impact from disasters by enabling you to quickly mobilize first responders and coordinate employees' efforts for a speedy response and recovery. • Lowers communication costs and reduces risk of error by automating error - prone, manual communication processes, dramatically decreasing the time and resources necessary to complete communication tasks. • Provides unparalleled message delivery through 3n's Intelligent Message Service Prioritization (IMSP). IMSP is the foundation for 3n's commitment to delivering the message every time by allowing for real-time intelligent adjustments to call prioritization, which provides distinct advantages over linear call -queuing approaches. Using a proprietary 3n algorithm, the IMSP provides the optimal service level to all customers. • Scales to meet your changing needs with 3n's flexible and efficient ACT-SaaSsM service, an advanced Software -as -a -Service (SaaS) delivery model with multiple data centers in an active -active configuration —the only mass notification provider to offer this level of security, performance, and availability. 3n's ACT-SaaS service provides customers with extraordinary scalability, unparalleled availability and security, lower implementation and maintenance costs, free upgrades, 3n -delivered maintenance, and fast implementation. There are no costly hardware purchases, software implementations, ongoing support staff, or maintenance of a telephone and messaging infrastructure. • Ensures around -the -clock system availability and data security through multiple access points —Web interface, live operator, and automated voice response system —so you can access the system anytime, anywhere. The 3n mass notification has built-in layers of security and defense covering all aspects of 3n's informational infrastructure, including delivery on an Oracle/Linux platform with built-in redundancy at every level. • Operates seamlessly with easy set-up and maintenance, an intuitive interface, and tools that work with third -party systems. The 3n mass notification system is designed so even non -technical users can send a message and retrieve the results quickly through multiple, intuitive, easy -to -use methods. 3n provides all maintenance and support and continually invests in state-of-the-art technology and personnel. 3n Customer Success Story The City of Camarillo Disaster Assistance Response Team uses 3n during emergency situations to keep city residents informed. With 3n, DART was able to increase emergency response effectiveness by 80%. ©2009-3n Global, Inc. 4/15/2009 Page 6 of 26 ge Weld County Mass Communications Service Provider SECTION 2: 3N SYSTEM OVERVIEW The 3n Approach to Citizen Notification The 3n mass notification system is designed to help government organizations respond more quickly to emergency situations to ensure the safety of their constituents and minimize loss of life and property. The system is also applicable to many routine operational uses, enabling organizations to achieve cost savings on a broader scale. The 3n mass notification system is easy to use and implement requiring no hardware or software to install or maintain. 3n hosts and manages the system, continually upgrading all computer hardware, software, and communications lines. The 3n system can be scaled readily to match Weld County's needs and implemented in a timely fashion, according to Weld County business requirements and schedule. 1 2 3 4 1. Client accesses 3n system via Web, phone, or internal system. Work Phan CS Punt rhino "Yea) l am available." �'No, lam not available" 3. Recipients confirm message delivery or send responses back to the sender. A hi 8Ma PDA DI ® `2T+J IY 2. System cycles through all possible communication paths to deliver message. — 4. Real-time dashboard enables quick, informed decision -making. Weld County can access the system online using any Internet -capable computer or via telephone to connect to 3n's automated attendant (Interactive Voice Response) or a live 3n operator. The 3n system can send emergency and standard notifications to multiple devices and technologies at one time: • Phones (land line, mobile, and satellite) • Native SMS (text messaging) • E-mail • Instant Messenger • PDAs • Pager (one-way and two-way) • BlackBerry® and similar devices • Fax The 3n mass notification system is designed to be extremely easy to use, even for non- technical users. In usability tests of the system, untrained users who have seen the system only one time are able to send a message in just over one minute. ©2009-3n Global, Inc. 4/15/2009 Page 7 of 26 em Weld County Mass Communications Service Provider System Features The 3n mass notification system is highly flexible and customizable; a set-up tailored to Weld County's needs can be implemented very quickly and with no impact to your organization. Customization begins at the administrative level during implementation when Weld County defines the system features available to users at each level. System users also have the ability to customize message creation and delivery on -the -fly to handle unexpected or unplanned communication needs easily and efficiently. Multiple ways to send notifications — from the field or office There are multiple methods for creating a message in the 3n mass notification system: • Self-service via the Internet: Message senders may create a message in one of several ways: Record a new message via phone or with a microphone connected to the PC. Type a text message into the system. The text message can be automatically converted to voice message or a voice message can be recorded in addition. Select a pre-recorded text and/or voice message. • Self-service via the phone: Message senders may dial a toll -free number to access the 3n mass notification system. An automated attendant (Interactive Voice Response) will guide senders through the process of recording the message for delivery. • Live operator -assisted via the phone: Message senders may dial a toll -free number, and a 3n operator will either record or transcribe the message for delivery. Custom greetings Message prioritization l 9 EMERGENCY IAESSAGE 0 sruiwnoae i _ Weld County may use the default system greeting or create a branded greeting to announce all calls. Customized greetings improve the recipient experience and Weld County's results by increasing the likelihood recipients will listen to the message rather than dismissing it as a telemarketing call. Users may indicate message priority when creating a message. Emergency broadcasts receive immediate priority in queue and are programmed for a shorter wait time between cycles to ensure critical messages get through as quickly as possible. ©2009-3n Global, Inc. 4/15/2009 Page 8 of 26 ge Weld County Mass Communications Service Provider Message creation Contact lists Contact preferences Express notifications Select Contacts Choc Al. Select ps;ousi; uploaded file oei The entire message creation process can be completed in three easy steps. For maximum efficiency, both text messages and voice messages can be created and delivered via the same broadcast. Users may leverage pre- recorded messages, record their own message via computer or phone, upload a pre-recorded sound file, or type a text message and elect to have it converted to voice if preferred. Attach up to five files to email messages. Users can send notifications to one or more individuals or groups (or any combination thereof) in a single step. Weld County may create an unlimited number of groups and sub -groups one at a time or automatically as part of the upload process. Members can prioritize the sequence in which they are contacted on all their communication devices, including selecting a different sequence for emergency or standard broadcasts as best fits their contact needs and preferences. 3n's optional Express Call feature enables organizations to send notifications to any contact list in minutes, including contacts outside the 3n system. Express Call —which eliminates data formatting typically associated with data stored in various databases or systems —is ideal for effective communications with frequently changing lists of contacts and those you communicate with only sporadically. ©2009-3n Global, Inc. 4/15/2009 Page 9 of 26 3n Weld County Mass Communications Service Provider Message security member pin 1234 CANCEL Delivery methods ❑ , Home Pb ❑ 2 Meek Phone ❑ ] 9wnes Pone 9 4 Duknse E.mad o 6 Personal Mobile Ph p 6 P.rsonal Enact Contact cycles . erneeutourAm 4 bn.u2enaexaeen CeliaeryI .voocaC.de, .,e<e,.alEe,.eenCycles 2 -Fee a o , Ores -Tenn, e n . Masses/ex Message scheduling 5[I,MWe Yessege / cheese Delivery Methods ogm..ee .eme Ogee nee OC'ea meaty to M xeeLa to.. LJ......n a ern. e eSev t0 2009 Weld County may require message recipients to use a pre- determined personal identification number (PIN) to access a phone message to prevent unauthorized access to confidential information. The PIN requirement also guarantees intended recipients that their messages will not be intercepted purposefully or unintentionally by a third party. Senders may further customize delivery methods during the message creation process. For example, if a leader from Weld County wishes to send a standard notification to only email addresses and home phones, it is as simple as de -selecting the other paths. Weld County may activate nearly 30 contact paths. To accommodate specific communication needs, message senders may set the number of times the system actively reaches out to all contacts and how long confirmations and/or responses will be accepted and recorded. In addition to sending a message immediately, the user can also choose to schedule a message to go out at a specific date and time or as a recurring message to be sent daily, weekly or monthly. These functions are standard and are easily managed/set on the user interface screen (online) or with the live call center operator (call -in). ©2009-3n Global, Inc. 4/15/2009 Page 10 of 26 Weld County Mass Communications Service Provider Escalation rwl.tlmfwl,h MOYNcelb, LOW. TO i M] Do. Jam 0 _ 2 el Nes Escalat *ELECT MIMEO Ow ,eea ists Confirmation IA MM MM iCOTATMOd COMMAS • 1NmWr New up .M.,:..._' 00/114300. 07:52:01 .M W ...1,._... < 10416'3007 07:a5:ia .M .. Cam.t7ad M. hM'. Dashboard reporting ,umer w A„ cantina reputed: escalated, N call-pM N Email Result.: N .E.dnnert 0 Detailed reporting When the intended recipient does not acknowledge receipt, critical messages sometimes require escalation, or forwarding, through the appropriate chain of command until the message is received and confirmed. Each contact may have up to three levels of escalation. The 3n system is designed to instantly receive a confirmation from any two-way device. People receiving messages on one-way devices (such as fax machines or numeric pagers) may also confirm by calling a telephone number automatically provided with the message. The 3n system records detailed confirmation results, displaying non -confirmed statuses, such as: "caller hung up," "busy," and "message delivered," as well as a date -and -time stamp for confirmed messages. The 3n mass notification system synthesizes broadcast data in real-time to display compiled results in a clear, easy -to -read interface for quick and informed decision - making. The screen automatically refreshes every 60 seconds or can be manually refreshed while the broadcast is active to provide up -to -the -second information. Users can easily access detail -level reporting to see who has received and confirmed messages and who has not. The 3n mass notification system supplies several standard reports that display important information Weld County can use to ensure the organization is getting maximum benefit from the system: detailed broadcast reports (which also act as an audit trail for legal compliance requirements), member, group, and usage reports. ©2009-3n Global, Inc. 4/15/2009 Page 11 of 26 3n Weld County Mass Communications Service Provider Customizable reporting ...,.e rot Mallat • maws e,Mne>ae wi sr newtons Re -broadcasting IMENE 0 0 . Requested Cad.. I business Samuel Conference calling Select Groups and Individual Members Cznlee,ce can „awe up te es members. Nate" "the reenter inlNny the conference ants M Le mauaea reenter mutt he cart n Me distributionun. !Mal Mambos Count: [ OE - The 3n mass notification system also offers ad hoc reporting, which enables Weld County to create customized reports to fit specific needs. Within a minute or two, users can have specific data that can provide answers to questions such as "How many broadcasts did we send in June?" or that simply presents a well -organized view of the organization's member or group information. Custom reports can be saved, printed, and emailed. With a single click, users can easily rebroadcast a message only to those who did not confirm or were unreachable. No need to repeat the whole message creation process. Users may invite others to join a conference call through the 3n system. If the invitation is accepted via phone, contacts will be automatically connected to the conference call. If the invitation is received or accepted via a text path, the telephone number and access code of the conference call will be provided so that contacts join the call by phone. Enhanced polling and live call transfer .eve a remorse NSA 0 rename' —Demean Isar R r ken a areabs sake \ w b ,ail O SSW mem. Oren Text Nev..* Yee I tm,%ee b nit mmedady Yes I can wetly work a to Waxing time M Ianotaadl.MecbI Data law n O O The 3n system's polling feature enables the active collection of information from recipients. Contacts hear or read the message, then select a response from up to nine different options. Message senders can enable recipients to respond with additional information such as dates, phone numbers, time of day, and more. The system compiles results on -the -fly (e.g. I can report to work immediately: 32%, etc.) for quick analysis of polling results. Results are also searchable by many criteria, including ©2009-3n Global, Inc. 4/15/2009 Page 12 of 26 ge Weld County Mass Communications Service Provider User -defined fields ▪ VaISCIPSIle taws PIR e. , M, a1n•..n 0(111.00-0(111.00-1 Custom Caller ID MAY usemevent ry -Be. sender enyl Address Sender Ogler SO YeaChuce@8u:mess ,am 010.555,121£ Quota notifications • Send Attachment(s) to • Quota Required ❑ 1 Home Ph o 2 Mobile Phone ❑ 2 Business Phone E -Mail and 15 Scenario manager Sc .,b tat Sm,xN led menage Street Sweepng response, and can be exported to standard desktop applications. Message recipients also have the option to be transferred to different phone numbers defined by the message sender. Users can create customized fields to store meaningful information specific to their organization, such as divisions or building locations. Users may set the system to use a number of their choice to show in the recipient's caller ID for voice notifications, increasing the likelihood recipients will answer the call. Quota notifications require broadcasts to terminate after a set number of positive confirmations. This feature is ideal in many situations, such as recruiting a specific number of volunteers for a project, filling a training session, or staffing last-minute open shift positions. Once enough people respond to meet the need, the broadcast will end. To save time in an emergency situation, the 3n system enables users to plan for a variety of "what -if' situations — such as hurricane or wildfire evacuation instructions —by creating and storing a set of pre-recorded messages and recipients. Users can send different notifications to citizens, first responders, and so forth in two clicks in response to a single event. Sending a scenario with a pre-recorded message takes less than 30 seconds. ©2009-3n Global, Inc. 4/15/2009 Page 13 of 26 em Weld County Mass Communications Service Provider International support • O wna,•••• un°w9e'. English OS; Danish EtchEn lioh V < French German nallan egian Ponnnn Spanish E SSpannnhnish gram; Spea,n 0.enn America: seemn Record messages in any language or convert text messages in English (US and UK), Spanish (Latin America and Europe), French, Italian, or Portuguese into speech. Robust international calling and SMS capabilities enable customers to communicate seamlessly with contacts across the globe. (Note: The text -to -speech converter does not translate text from one language into another.) Premium call -in (blended inbound and outbound notifications) 7, • &OPUS Dula „ • Canted Cycee in PIN ntw• mOueye r wxement(s) to (Mal Oney V tMWcMMn O tnaleCMNw r Call -in bulletin boards (male a cell -M sod&•You cr Me butt." helan,c create e Call in Xa inm4on sin the snbi tl) CAUAINCMFICAlial nnhUno. Phona..,nha.. (as6)„6.491. Premium Call -In provides organizations with an additional in -bound communication path. Premium Call - In enables customers to provide their audiences with a single number to retrieve simple or complex, multi -part messages. 3n system members can call a toll -free number to retrieve messages specific to them. Message senders can post messages directed to specific groups to a secure call -in number with the option of sending an outbound notification simultaneously with no extra work. Message recipients can confirm receipt of a message, even if the message was delivered via a voicemail or if they could not be reached via their usual delivery paths. Weld County may post a recorded message that any or all of your audiences may access by calling a toll -free number. ©2009-3n Global, Inc. 4/15/2009 Page 14 of 26 Weld County Mass Communications Service Provider Custom branding -o. Configurable options —such as logos, color schemes, and graphics —give 3n customers a robust mass notification system with their own look -and -feel, facilitating rapid adoption of the application and seamless integration with internal processes while providing an enhanced end -user experience. Custom branding is perfect for organizations with many branches or locations. Geographic targeting 3n InstaCom Citizen Alert combines the power of broad citizen notification with geographic targeting, simplifying and accelerating the process of communicating with people who live or work within a specific area. 3n InstaCom Citizen Alert integrates the 3n mass notification system with geo-coded contact data (that can be uploaded from customer databases and/or local telephone companies) and intelligent street centerline data from Tele Atlas®. It then leverages ArcGIS® from ESRI, the industry -standard Geographic Information Systems (GIS) software, to geographically select a region and dial all of the telephone numbers within the specified area. Targeting by ZIP code, address, radius, or custom -selected area e,wdust Mee, 40 Select Populate. Poldreas Street Segment Lofton On Street: Start Cross Street: Start Z, Code: End Cross Street: End ZIP Code: Radius, Radius Unrt: Mks Users select a geographic region for the broadcast by designating a ZIP code, street address, or radius from a specific point. For more sophisticated searches, Weld County may use the polygon drawing tool to select a neighborhood or other location. 3n InstaCom Citizen Alert displays the number of contacts in the selected region for full, pre -broadcast visibility. Citizen alert self -registration and opt -in page ,ai and pdoddae the dr.ens methods do will use r.; IWArl [WA vj Hams Ph I rl "WArl WA vj Media None I v FN/A el IWA H SMSIflrt Me Citizens and businesses can click a link on the Weld County Web site to correct contact data, add additional contact paths (such as cell phone and email), sign up for alerts, and specify the best way to reach them in an emergency or for routine communications. Through our optional citizen alert self -registration and opt -in page, organizations provide citizens assurance that they will be notified in the event it is needed. ©2009-3n Global, Inc. 4/15/2009 Page 15 of 26 3n Weld County Mass Communications Service Provider Custom layers Salmi a) magnate s ' Swint Os Ota .w. Me II?, „w• W Ir Ikv Dashboard reporting . Requested c,n.. 1 Business E-mail Customizable reporting saeR below the oxen, you wlsb ro use to, generation os the repo. ® It ....._r.,e. emit to ..re, twee ar Ma Cab EV Cole nawel.n no vanew. Nana s " ... sw,wm, velure .hen rend .J aid ',kept v lulu__ With the ability to add custom layers, Weld County can easily view organization -specific data —such as the location of hospitals, police stations, utility poles, and fire hydrants —to target communications more precisely and effectively. 3n InstaCom Citizen Alert assembles broadcast data in real-time to display compiled results in a clear, easy -to - read interface for quick and informed decision -making. The screen automatically refreshes every 10-15 seconds to provide up -to -the -second information with easy access detail -level reporting. 3n InstaCom Citizen Alert also offers ad hoc reporting, which enables Weld County to create customized reports to fit specific needs. Within a minute or two, users can have specific data that can provide answers to questions such as "How many broadcasts did we send in June?" or that simply presents a well -organized view of the organization's member or group information. Custom reports can be saved, printed, and emailed. ©2009-3n Global, Inc. 4/15/2009 Page 16 of 26 3n Weld County Mass Communications Service Provider Organizational hierarchies City Administration Fire Department Police Department Parks and Recreation School District Organizational hierarchies enable large organizations to grant separate locations, departments, or districts the power to manage their own data and execute emergency plans independently or in conjunction with the rest of the organization. Organizations can manage information on many different levels while empowering the umbrella organization to send messages to all system members. Organizations can map the 3n mass notification system to work in lock -step with the way it is structured instead of trying to shoehorn complicated, internal processes into a rigid mass notification system. Locations, departments, districts, and other organization -defined divisions have autonomy in using the system, including the ability to manage their own member lists and host their own unique caller IDs, personalized greeting messages, and unique pre- recorded message libraries. ORGANIZATION HIERARCHIES L Fire f l Fire Police Police Schools moves Schools j 1 Utilities Fire 1 1 Police J Schools Utilities L Police Selma Utilities ©2009-3n Global, Inc. 4/15/2009 Page 17 of 26 3n Weld County Mass Communications Service Provider 3n InstaCom Tools For organizations that already maintain contact and/or message data in an enterprise system, 3n offers several process -enhancing tools designed to enable customer to maintain their data in the source system of their choice while still taking advantage of the power and sophistication of the 3n mass notification system. These tools are designed to work with the entire suite of 3n InstaCom offerings: Communication • Broadcast API — Initiate broadcasts directly from your own system 3n's Broadcast API enables subscribers to maintain contact data and initiate broadcasts directly from their own applications. • Broadcast Manager — Generate event -based notifications and recurring alerts 3n's Broadcast Manager enables customers to automate and launch notifications — including messages initiated by system events, such as a network outage or detection of unusual activity —using data stored in any application. Data Management • Member API — Manage contact data in your own system 3n's Member API enables subscribers who already maintain their contact data in an employee directory, ERP system, or human resource system to electronically manage the 3n member list. Manage contacts and groups within the 3n mass notification system through the API on -demand or on a regularly scheduled basis. • Member Profile API — Enable members to manage their profiles from your system With 3n's Member Profile API, you can give your system members the ability to view and update their profiles (including contact information and preferences) from within your secure internal system. • Member Manager — Simplify and accelerate member maintenance 3n's Member Manager automates the process of maintaining member data in the 3n mass notification system. This tool runs right from your desktop and accelerates the time it takes to add, change, or delete member data by enabling scheduled updates without user intervention. Reporting • Reporting API — View reports in existing internal systems 3n's Reporting API is an option available to subscribers using the Broadcast API. It enables broadcast reports to be returned and viewed through a subscriber's native application. ©2009-3n Global, Inc. 4/15/2009 Page 18 of 26 121 Weld County Mass Communications Service Provider Integration 3n InstaCom integrates with industry -leading HRMS and ERP systems, directory services, and business continuity planning systems. HRMS and ERP systems, such as: • Lawson • Oracle/PeopleSoft/Siebel • SAP Directory services such as: • Active Directory • Open Directory • Oracle Internet Directory Business continuity planning systems such as: • eBRP's ToolKit suite • TAMP's Disaster Recovery System • Strohl's LDRPS • Strategic BCP's ResilienceONE ©2009-3n Global, Inc. 4/15/2009 Page 19 of 26 3n Weld County Mass Communications Service Provider Infrastructure and Security Highlights of 3n's infrastructure include: • True active -active configuration • End -to -end Oracle infrastructure • Geo-dispersed, top -tier carrier - class facilities and network • 24 x 7 x 365 availability • No single points of failure Failover = Disaster Recovery Active -Active = Always Available The 3n application and all its components are stored in highly secure, geo-dispersed data centers accessible only to approved 3n employees. 3n provides the 3n mass notification system via 3n's proprietary ACT-SaaS service, a Software -as -a -Service (SaaS) delivery model with multiple data centers in an active -active configuration —the only mass notification provider to offer this level of security, performance, and availability. MIAtDNIE* WfACOI[R rar4 l in n X.:I X With active -active data centers, data is continuously replicated between data center locations. If service is disrupted at a data center location, all traffic is dynamically rerouted to a different site so that 3n's systems remain continuously available with none of the time delays associated with notification solutions that fail over. 3n's ACT-SaaS mass notification system gives customers dedicated availability plus access to additional communication resources across multiple data centers, ensuring the highest level of message throughput —several times faster than on -premise or ASP solutions, which are limited by port capacity or server access in a single data center. 3n maintains all aspects of the system infrastructure, avoiding problems caused by notification solutions that depend on third -party technology to deliver messages. ©2009-3n Global, Inc. 4/15/2009 Page 20 of 26 3n Weld County Mass Communications Service Provider Security at every level 3n implemented rigorous security measures at all levels —encompassing people, processes, and technology —to protect all facets of Weld County's information. 7 -LAYER PERIMETER DEFENSE physical, application, & data security 3n 3n customer Physical security at all hosting facilities: • 24/7 security staff • Photo ID required for entry into the data centers • Card key and biometrics scans required for collocation space • Computerized access control system • Video surveillance at all entrances and on every aisle • Locked racks and cabinets Network security based on the principle of "hide everything, control all access": • Firewalls are locked down to allow access only via https and smtp (for mail) and DNS (our name servers). • Administrative access is authenticated by the VPN server and is encrypted. • No direct access from the public is allowed to any 3n application or database servers. • Servers are locked down. No extraneous services are allowed to run on them. Transmission security: • SSL (Secure Sockets Layer) protocol is used to transmit via the Internet. • 3n's 128 bit SSL certificate was obtained from VeriSign. ©2009-3n Global, Inc. 4/15/2009 Page 21 of 26 3n Weld County Mass Communications Service Provider Application security: • Application access is roles -based. Organizational leaders are granted access to all of their organization's data, group leaders are granted access to information pertaining only to the groups for which they are leaders, and members can access only their own personal information. • Access is controlled through member ID and passwords. Each member ID is assigned a role and access is granted as described above. Database security: • Passwords are encrypted using DES3. • All other customer data is segregated using logical partitions. Scalability 3n partners with Oracle because it is the only information management solution proven to scale to meet all business requirements on all hardware platforms. Oracle on Linux outperforms Microsoft SQL, delivering high performance to companies such as Amazon.com and eBay that rely on zero data loss and downtime for a large customer base. The 3n mass notification system architecture was also designed to scale up without limitation. ©2009-3n Global, Inc. 4/15/2009 Page 22 of 26 3n Weld County Mass Communications Service Provider SECTION 3: IMPLEMENTATION AND TRAINING There are no additional costs for implementation of and training on the 3n mass notification system. A 3n Client Care representative will manage Weld County's implementation from beginning to end, ensuring that Weld County receives personalized attention when necessary and has a single point of contact. 3n's implementation process and timeline is quick and easy; Weld County will not need a dedicated resource. 3n system implementations are a critical strength of our company; the steps are straightforward and simple. A standard 500 -member implementation will typically take seven to twelve business days to implement, depending on the customer's timeline. Critical to a successful implementation is an environment where both 3n and Weld County have clear responsibilities, and where project communications flow openly. Weld County's internal resources for the implementation will mainly provide the contact data for employees and other notification recipients. 3n InstaCom Citizen Alert with GIS implementations Weld County must provide the GIS data to 3n to geo-code in the 3n InstaCom Citizen Alert system. Generally, subscribing organizations obtain the data from local telephone companies. The data is then mapped so that when an area on a map is selected, all telephone numbers that are within the selected area are called during a broadcast. The amount of time required to geo-code depends on the number of records and how accurate the data is. 3n will flag data errors that require customer correction. Error correction could extend the typical implementation date; however, Weld County has the option to begin using the system to communicate to internal employees, and then roll out geo-notifications when ready. Implementation process: 1. 3n Client Care representative consults with Weld County to determine detailed needs and planned usage. 2. Review of current contact data for Weld County, including method of collection, frequency of updates, and requirements for relationship -based notifications. 3. Identification of on -site administration and technical contact at Weld County for data management and desktop issues. 3n's Client Care department will work with Weld County contacts to resolve contact management and on -site hardware/software issues. 4. Identification of Weld County "organization leaders" 5. Confirmation that Weld County administrator(s) and organization leader(s) have the minimum hardware and software configuration for accessing the Web -based application. 6. 3n's Client Care department will set up the organization in the 3n system. ©2009-3n Global, Inc. 4/15/2009 Page 23 of 26 ge Weld County Mass Communications Service Provider 7. 3n's Client Care department will facilitate the registration of Weld County organization leaders. 8. 3n's Client Care department will facilitate the upload of personnel and contact data into the 3n system. 9. 3n's Client Care department will manage contact data geo-coding (through 3n's IT team) in the 3n system. (3n InstaCom Citizen Alert with GIS only) 10. 3n's Client Care department will identify training requirements and provide training to Weld County trainers. 11. 3n's Client Care department will identify project acceptance criteria and coordinate acceptance test. 12. 3n's Client Care department will review escalation procedures and 24x7 support information with Weld County organization leaders. 3n Client Care will provide customer satisfaction follow-up and support. The 3n Client Care team has direct access to the 3n technical team for escalation of technical issues. Training The simplicity and ease of use of the 3n solution greatly simplifies the learning curve and is included as part of implementation. While on -site training is available, most customers prefer Web -based training, and the cost is included in the pricing provided in our proposal. The 3n model of training is to "train -the -trainer," with the goal of teaching key users to fully utilize and manipulate the system. As such, all trainees must demonstrate a comprehensive understanding of 3n system operation and capabilities before 3n Client Care considers training complete. With our advanced user interface, people are trained within a short period of time, which frees up your staff members' time. Typical training requires four —six hours. Additional training is available either through a pre -purchased agreement or on an ad hoc basis. 3r Customer Success Story To carry out routine maintenance, a public water utility notified residents by sending out letters, posting street signs in communities, and placing door hangers. With 3n, the company eliminated those manual, costly, and time - intensive processes, realizing tremendous cost savings and more scheduling flexibility. ©2009-3n Global, Inc. 4/15/2009 Page 24 of 26 Weld County Mass Communications Service Provider SECTION 4: CUSTOMER PROFILES City and County Government: > The Disaster Assistance Response Team for major city northwest of Los Angeles > Major city police department in Arizona > Major county sheriffs office in Wyoming > Largest county in Kansas > Major suburban city outside Los Angeles > Fire department located in upstate New York > County Computer Emergency Response Team for one of the three largest counties in the US Federal Government: > The federal agency responsible for the regulation of the environment > The federal agency responsible for the collection of taxes > The Southern arm of the federal agency whose charter is to secure the nation's air, land, and sea borders > The federal agency whose role is the principal fact-finding agency for the federal government in the broad field of labor economics and statistics > The federal agency responsible for all federal agency investigative activities > A military, multi -mission, maritime service and one of the nation's five armed services whose mission is to protect the public, the environment, and U.S. economic interests 3n Michael Falkow City of Inglewood "The obvious return on investment that we found was the speed in our ability to communicate both internally as well as with the citizens. 3n was prepared. They gave us exactly what was necessary. We feel very prepared now. We know that we could react and respond accurately and efficiently and get the word out in the event that it's necessary we do so." ©2009-3n Global, Inc. 4/15/2009 Page 25 of 26 3n Weld County Mass Communications Service Provider SECTION 5: PRICING, TERMS, AND CONDITIONS See attached price quote, terms and conditions. ©2009-3n Global, Inc. 4/15/2009 Page 26 of 26 3n QUOTE - 3n Global, Inc. Exhibit A Prepared for: Dave Mathis Weld County 1950 0 St Greeley, CO 80631-9503 United States dave.mathis@greeleypd.com (970) 356-4015 x 289 Product ID and Description Unlimited Usage Program One Time Fees: ICGISCTYSUL06 InstaCom Citzn Alert Set Up Fee L06(up to 75,000 Wire Lines - (Telephone Numbers -TN's) ICENTSTDSUL04 InstaCom Set Up Fee L04 (up to 2,500 City, County, PSAP Employees) Annual Fees: ICGISCTYASL06 InstaCom Citzn Alert Annual Fee L06(up to 75,000 Wire Lines - (Telephone Numbers -TN's) ICENTSTDASL04 InstaCom Annual Fee L04 (up to 2,500 City, County, PSAP Employees) Date: Apr 15, 2009 Quote Number: NNNQ4371 Quote Valid Until: Jul 31, 2009 Payment Terms: Contract Period: NET 30 3 Years Qty List Price Ext. Pric 1 $15,000.00 1 $500.00 $15,000.0( $500.0( 1 $75,000.00 1 $2,500.00 Plan Inclusions: Voice Minutes, Email or Text Messages Administrators Live Operator Access Web -Based Training Sessions OnsiteTraining ($2,500 per day plus all travel related expenses) $75,000.0( $2,500.0( Unlimited Unlimited Unlimited 4 2 $2,500.00 $5,000.0( Based on the above quote, annual payments are as follows: Year 1: $98,000.0( Year 2: $77,500.0( Year 3: $77,500.0( 3 Year Total: $253,000.0( 1. See Appendix for additional plan inclusions, features and usage charges. 2. Additional rates apply for all international calls. 3. Quote subject to terms & conditions of the 3n Services Agreement. 4. Successful delivery of text messages is dependent on the Members' SMS plan. 5. Customer is responsible for acquiring its Members' permission to use, store and download their contact information. Authorized By: 3n Global, Inc. To accept this quote, sign here and return: Weld County Mark Bell, VP of Sales Dave Mathis, Key Contact for Greely 3o Global, Inc. 505 North Brand Blvd, - Suite 700 - Glendale, CA 91203 Phone (818) 230-9700 - Fax: (818) 484-2299 - Email: AE: JKEENi Anr 1c 7nne CONFIDENTIAL Pans, 1 3n QUOTE - 3n Global, Inc. Exhibit A Prepared for: Dave Mathis Weld County 1950 0 St Greeley, CO 80631-9503 United States dave.mathis@greeleypd.com (970) 356-4015 x 289 Product ID and Description Date: Apr 15, 2009 Quote Number: NNNQ4372 Quote Valid Until: Jul 31, 2009 Payment Terms: Contract Period: NET 30 3 Years One Time Fees: ICGISCTYSUL06 InstaCom Citzn Alert Set Up Fee L06(up to 75,000 Wire Lines - (Telephone Numbers -TN's) ICENTSTDSUL04 InstaCom Set Up Fee L04 (up to 2,500 City, County, PSAP Employees) Annual Fees: ICGISCTYASLO6 InstaCom Citzn Alert Annual Fee L06(up to 75,000 Wire Lines - (Telephone Numbers -TN's) ICENTSTDASL04 InstaCom Annual Fee L04 (up to 2,500 City, County, PSAP Employees) ISFLT02 Additional Organizational Hierarchy Locations (Cities and Governmental Entities with Weld County) Plan Inclusions: Voice Minutes, Email or Text Messages Administrators Live Operator Access Web -Based Training Sessions OnsiteTraining ($2,500 per day plus all travel related expenses) Qty List Price 1 $15,000.00 1 $500.00 1 1 15 $75,000.00 $2,500.00 $2,500.00 Unlimited Unlimited Unlimited 4 2 $2,500.00 Based on the above quote, annual payments are as follows: Year 1: Year 2: Year 3: 3 Year Total: Ext. Pria $15,000.0( $500.0( $75,000.0( $2,500.0( $37,500.0( $5,000.0( $365,500.O( 1. See Appendix for additional plan inclusions, features and usage charges. 2. Additional rates apply for all international calls. 3. Quote subject to terms & conditions of the 3n Services Agreement. 4. Successful delivery of text messages is dependent on the Members' SMS plan. 5. Customer is responsible for acquiring its Members' permission to use, store and download their contact information. Authorized By: 3n Global, Inc. To accept this quote, sign here and return: Weld County Mark Bell, VP of Sales Dave Mathis, Key Contact for Greely 3n Global, Inc. 505 North Brand Blvd. - Suite 700 - Glendale, CA 91203 Phone: (818) 230-9700 - Fax: (818) 484-2299 - Emil: AE: JKEEN Anr1R )nno CONFIDENTIAL Pan= 1 3n Global, Inc. Service Agreement This Service Agreement ("Agreement") is entered into by and between 3n Global, 3.2 Inc. ( "3n"), and ("Customer"), on , 200_ (the "Effective Date"). 3n and Customer are each hereinafter sometimes referred to as a "Party" and collectively, the "Parties." THE PARTIES AGREE TO THE FOLLOWING TERMS AND CONDITIONS GOVERNING THE USE OF 3N'S SERVICE: 1. DEFINITIONS. As used herein, the following terms shall have the meanings ascribed to them as set forth below: "3n Technology' includes, without limitation, the Software, all proprietary technology (including software, hardware, products, processes, algorithms, user interfaces, know-how, techniques, designs, and other tangible or intangible technical material or information) made available to Customer through the Service or otherwise in connection with this Agreement. "Applicable Law" means any domestic or foreign law (statutory, common, or otherwise), order, writ, injunction, decree, award, stipulation, ordinance or administrative doctrine, ordinance, equitable principle, code, rule, regulation, executive order, request, or other similar authority enacted, adopted, promulgated, or applied by any Governmental Body, each as amended including, without limitation, the Telephone Consumer Privacy Act (TCPA, 47 USC Section 227) and implementing Federal Communications Rules (47 CFR 64.1200), the CAN-SPAM Act (15 USC Section 7701 et seq.) and the FCC's implementing rules (47 CFR Section 64.3100, with respect to communications to wireless devices) (47 CFR 64.3100), and the Federal Trade Commission's implementing rules (16 CFR Section 316.3, with respect to communications to computers). "AUP" means the Acceptable Use Policy of 3n, available at http://www.3nonline.com/3naupdoc/, as may be amended from time to time to time. "Customer Data" means the names and contact paths for Members, and any and all electronic data provided by Customer to 3n in connection with the use of the Service. "Governmental Body" means any legislature, agency, bureau, branch, department, division, commission, court, tribunal, magistrate, justice, multi -national organization, quasi -governmental body, or other similar recognized organization or body of any federal, state, county, municipal, local, or foreign government or other similar recognized organization or body exercising similar powers or authority. "Intellectual Property Rights" means patented or unpatented inventions, patent applications, patents, design rights, copyrights, trademarks, service marks, trade names, domain name rights, mask work rights, know-how and other trade secret rights, and all other intellectual property rights, derivatives thereof, and forms of protection of a similar nature anywhere in the world. "Member" or "Members"" shall mean Customer's employees, agents, representatives, clients, customers, subscribers, members and/or other persons or entities whom Customer may wish to contact using the Service, provided, however, that each Member Record, if more than one for any Member, shall be deemed to represent a separate Member for all purposes hereunder. "Member Record" includes, without limitation, the Customer Data for a Member. "Quote" means the description of Services purchased by Customer, subject to the terms and conditions hereof, which is attached hereto as Exhibit A and incorporated herein by this reference. "Software" means the computer source code and object code, including, without limitation, the software, provided or used by 3n in connection with the Service provided hereunder. "Users" means Members, Customer's employees, consultants, contractors or agents who are authorized to use the Service and have been supplied user identifications and passwords by Customer (or by 3n at Customer's request). 2. SERVICE. Subject to the provisions of this Agreement, 3n shall provide Customer access to the service utilizing the Software, applications and services that comprise the 3n Mass Notification System, an automated system for delivery of messages to multiple Members via multiple communication paths, and for processing responses thereto, as set forth in the Quote (the "Service"). Unless explicitly stated otherwise, any new features that augment or enhance the current Service, including any new Service, will be subject to the provisions of this Agreement. 3n shall make the Service available to Customer pursuant to the terms and conditions set forth in this Agreement. Customer agrees that its purchase of the Service is not contingent upon the delivery of any future functionality or features nor is it dependent upon any oral or written public comments made by 3n with respect to future functionality or features. 3. USE OF THE SERVICE. 3.1 3n Responsibilities. 3n shall: (i) in addition to its confidentiality obligations pursuant to Section 10, not use, edit or disclose to any party other than Customer, the Customer Data, unless otherwise required by a Governmental Body; (ii) use commercially reasonable efforts to provide the Service herein contemplated; (iii) use commercially reasonable efforts to provide support for the Service, except for: (a) planned downtime as therein set forth or (b) any unavailability caused by circumstances beyond 3n's reasonable control, including without limitation, acts of God, acts of government, flood, fire, earthquakes, civil unrest, acts of terror, strikes or other labor problems, computer, telecommunications, Internet service provider or hosting facility failures or delays involving hardware, software or power systems, and network intrusions or denial of service attacks, in each case, which are not within 3n's possession or reasonable control. Customer Responsibilities. (a) Customer is responsible for all activities that occur unc Customer's account. Customer shall: (i) provide 3n with the Customer Data Members that Customer and Customer's authorized users want to communize with using the Service; (ii) provide 3n with this Customer Data in a form and torn specified by 3n, if so required; (Hi) have sole and exclusive responsibility for I accuracy, quality, integrity, legality, reliability, and appropriateness of all Custon Data; (iv) maintain a copy of all Customer Data it provides to 3n; (v) design: certain Users to access and use the Service on Customer's behalf; (vi) ensure ll Users shall at all times use the Service in accordance and in compliance with tl Agreement, and the AUP, as each may be updated periodically by 3n; (vii) prey( unauthorized access to, or use of, the Service, and notify 3n promptly of any su unauthorized use and, notwithstanding anything to the contrary in this Agreeme 3n shall have no liability for any losses, damages, claims, suits or other actic arising out of or in connection with such unauthorized or improper use of I Service by Customer, Users or Members; and (viii) comply with all Applical Laws; (ix) cause such number of its employees, as determined by Customer, undergo initial setup and training, as set forth in the Quote; (x) not cause a disturbances, outages or take any other actions that may adversely affect I Service; and (xi) be responsible for, and/or its Users shall be responsible f payment of any service fees, text messaging fees, and any other third party fe or expenses, associated or incurred in connection with, the access or use of I Service by Customer and/or its Users. Customer acknowledges that it is sot, responsible for the content of any information that it makes available through I Service and that 3n will not, except as otherwise expressly herein set for monitor Customer or Customer's use of the Service to examine the conk passing through it. Notwithstanding anything to the contrary in this Agreement, no event shall 3n be liable to Customer, a Member or any other third part for a failure on the part of Customer to fulfill its responsibilities pursuant to this Sect' 3.2 and 3n expressly disclaims any liability arising therefrom. (b) Customer agrees to: (i) provide true, accurate, current, up date and complete Customer Data and information about itself; and (ii) mainh and promptly update the Customer Data to keep it true, accurate, current a complete, the failure of which shall not impose or create any liability or obligati on the part of 3n. If Customer authorizes 3n to do so, Customer's Members be allowed access to their personal Customer Data to make modifications changes thereto. If Customer or any Member provides any information that untrue, inaccurate, not current or incomplete, Customer understan acknowledges and agrees that any notifications sent utilizing the Service may i reach the intended Member. (c) Customer may designate up to the number of Usi permitted under its account, which corresponds to the level of Service purchas by Customer as set forth in the Quote. Customer shall be responsible for I confidentiality and use of its Users' identifications and passwords. Customer st be responsible for all electronic communications (including maintenance Customer Data) and the sending of messages to Members ("Electra Communications") entered through or under a User's identification and password(s). 3n will act as though any Electronic Communications sent Customer shall comply with Applicable Law, and shall have been sent by authorized User, and shall be permitted to rely thereon for all purposes. Custon agrees to immediately notify 3n if it becomes aware of any loss or theft of a Use identification and/or password(s) or any unauthorized use of the Service and identification and/or password(s) used in connection therewith. 4. Use Guidelines. Customer shall use the Service solely for its inter business purposes as contemplated by this Agreement and shall not: (i) liter: sublicense, sell, resell, rent, lease, transfer, assign, distribute, time share otherwise commercially exploit or make the Service available to any third pal other than as contemplated by this Agreement; or (ii) use the Service in violati of the AUP or Applicable Law. 5. TERM. This Agreement will commence on the Effective Date and r continue in force for three (3) years (the "Initial Term"). Subject to the provisic of this Section 5, unless terminated in writing not less than 60 days prior to I expiration of the then current Term, or extended by written agreement signed both Parties, this Agreement shall automatically renew for additional success one-year terms (each a "Renewal Term" and, together with the Initial Ter collectively hereinafter referred to as the "Term") and continue to renew u terminated by either Party pursuant to this Section 5 or in accordance with I provisions of Section 6. 6. TERMINATION; SUSPENSION. 6.1 Termination by Either Party. During the Initial Term and s Renewal Term, either Party may terminate this Agreement for cause, upon I other Party's material breach of this Agreement, provided that (I) the m breaching Party sends written notice to the breaching Party describing the brew in reasonable detail; (ii) the breaching Party does not cure the breach within thi (30) days following its receipt of such notice (the "Notice Period"); and following the expiration of the Notice Period, the non -breaching Party sends second written notice to the breaching Party indicating the non -breaching Part election to terminate this Agreement. 114803/0000001729489.03 Page 1 of 3 6.2 Termination, Suspension by 3n. In the event Customer fails to pay any fees or charges within thirty (30) days of the due date, 3n may terminate this Agreement and/or the Service, at 3n' sole discretion. Termination for non- payment shall not relieve Customer' of its responsibilities under this Agreement including, but not limited to, its obligation to the pay the fees accruing under or with respect to this Agreement for periods prior to or following such termination. In furtherance of, and not in limitation of the foregoing, 3n may, at its option, suspend the Service or terminate this Agreement, effective upon notice, should Customer's or a User's use of the Service (i) violate the provisions of Section 3.2 hereof, or (ii) in the event Customer fails to pay any fees or charges when due. In the event of a suspension of the Service, Customer's account shall not be reactivated until such time as Customer shall be in compliance with the AUP, Section 3.2 and/or shall have paid all past due amounts, as the case may be, plus Customer shall have paid a reconnection fee of $1,000. 7. PRICING. As consideration for the Service, and subject to the other terms of this Agreement, Customer shall pay the fees set forth in the Quote ("Pricing'). Fees for professional services, if applicable, shall be set forth in a SOW. Notwithstanding anything to the contrary in Section 5 or elsewhere in this Agreement, the Pricing shall be automatically increased by five percent (5%) for the first Renewal Term following the Initial Term, and for each successive Renewal Term thereafter. 8. PAYMENT TERMS; TAXES. 8.1 Payment. Unless otherwise set forth in Exhibit A 3n shall invoice Customer in advance for the Initial Term and annually in advance for any Renewal Term. All payments, including, without limitation, fees for professional services, shall be made within thirty (30) days from the date of invoice. If any fee is not paid within thirty (30) days after it is due, in addition to any other rights and remedies that 3n may have hereunder (including, without limitation, pursuant to Section 6.2), 3n reserves the right to charge interest at a rate of one and one-half percent (1%%) per month or the highest rate allowed by Applicable Law, whichever is lower. 8.2 Taxes. Unless otherwise provided for in Exhibit A, or in a SOW, as the case may be, 3n's Pricing and fees for professional services do not include any local, state, federal or foreign taxes, levies or duties of any nature ("Taxes"). Customer is responsible for paying all Taxes, excluding only taxes based on 3n's income. If 3n has the legal obligation to pay or collect Taxes for which Customer is responsible under this section, the appropriate amount shall be invoiced to and paid by Customer unless Customer provides 3n with a valid tax exemption certificate authorized by the appropriate taxing authority. 9. PROPRIETARY RIGHTS. 9.1 Grant of License. 3n hereby grants to Customer, during the Term, a non-exclusive, non -transferable right to use the Service, solely for Customer's own internal business purposes, subject to the terms and conditions of this Agreement. Upon suspension of the Service as herein contemplated, or upon termination of this Agreement for any reason, all licensed rights granted to Customer pursuant to this Agreement shall terminate immediately, and Customer shall promptly discontinue all further use of the Service. 9.2 Restrictions. Customer will not: (i) copy, modify, port, adapt, translate, localize, reverse engineer, de -compile, disassemble or otherwise attempt to discover the source code of the Software, the Service or any portion thereof for any purposes, including, without limitation, to (x) build a competitive product or service; (y) build a product using similar ideas, features, functions or graphics of the Service; or (z) copy any ideas, features, functions or graphics of the Service; (ii) create derivative works based on the Software, the Service or any portion thereof or merge any of the foregoing with any third party software or services; (iii) remove, obscure or alter any proprietary notices or labels on the Software, or any portion of the Service; (iv) transfer, lease, assign, sublicense, pledge, rent, share, distribute or allow any lien or encumbrance to be placed on the Service or Software or any portions thereof; (v) disclose the results of any performance, functional or other evaluation or benchmarking of the Software or Service; provided, however, Customer may distribute the reports and other data generated by the Service (excluding any 3n intellectual property or confidential information included therein); (vi) use the Software, the Service or any portion thereof to provide services to any third party or for the benefit of any third party, including, without limitation, any entity or individual that markets, distributes or provides notification software or services; (vii) create Internet "links" to or from the Service, or "frame" or "mirror" any content forming part of the Service, other than on Customer's own intranets or otherwise for its own internal business purposes; (viii) use, post, transmit or introduce any device, software or routine which interferes or attempts to interfere with the operation of the Service or the Software; or (ix) permit access to the Software, the Service or any portion thereof by any third party other than Customer's Users who (a) are bound by the terms of a written agreement with Customer which will protect 3n and its Intellectual Property Rights in a manner no less protective as the terms hereof and (b) use the Software and the Service solely for the benefit of Customer (each a "Permitted Contractor"). Customer shall be liable to 3n for any breach of the terms of this Agreement by any of its Permitted Contractors to the same extent that Customer would be liable hereunder had it committed the same breach. 9.3 Reservation of Rights. Other than as expressly set forth in this Agreement, no license or other rights in or to the 3n Technology or Intellect Property Rights therein are granted to Customer, and all such licenses and rig' are hereby expressly reserved. In furtherance of, and not in limitation of t, foregoing, 3n owns all rights, title and interest, including any and all relat Intellectual Property Rights, in and to 3n Technology and the Service and a suggestions, ideas, enhancement requests, feedback, recommendations or oth information provided by Customer or a User, relating to the Service. Custom acknowledges and agrees that 3n will retain all right, title and interest to ben marking data, abstracted derivative data, transactional, performance data al metadata (but not to Customer Data) related to use of the Service or the Softwa and the Service which 3n may aggregate, benchmark and collect in such a way to not allow identification of Customer or a User (including Software u optimization and product marketing), provided that such use does not reveal tl identity of Customer or Users or specific Software use characteristics that may I identified to Customer (collectively, the "Transactional Data"). This Agreement not a sale and does not convey to Customer any rights of ownership in or relat to the Service, 3n Technology or Intellectual Property Rights owned by 2 provided, however, that as between 3n and Customer, all Customer Data that not Transactional Data shall be owned exclusively by Customer. 10. CONFIDENTIAL INFORMATION. 10.1 Definition; Protection. As used herein, "Confidential Informatio means all confidential and proprietary information of a party ("Disclosing Part disclosed to the other party ("Receiving Party"), whether orally or in writing, that designated as confidential or that reasonably should be understood to I confidential given the nature of the information and the circumstances disclosure, including the terms and conditions of this Agreement (including prick and other terms reflected herein and in all Order Forms hereunder), the Custom Data, the Service, the 3n Technology and Intellectual Property Rights therei business and marketing plans, technology and technical information, produ designs, reports and business processes. Confidential Information (except f Customer Data) shall not include any information that: (i) is or becomes genera known to the public without breach of any obligation owed to the Disclosing Part (H) was known to the Receiving Party prior to its disclosure by the Disclosing Par without breach of any obligation owed to the Disclosing Party; (iii) Int independently developed by the Receiving Party without breach of any obligati( owed to the Disclosing Party; or (iv) is received from a third party without breai of any obligation owed to the Disclosing Party. The Receiving Party shall n disclose or use any Confidential Information of the Disclosing Party for al purpose outside the scope of this Agreement, except with the Disclosing Party prior written permission. Each party agrees to protect the confidentiality of ft Confidential Information of the other party in the same manner that it protects ft confidentiality of its own proprietary and confidential information of like kind, but no event shall either party exercise less than reasonable care in protecting skit Confidential Information. If the Receiving Party discloses or uses (or threatens disclose or use) any Confidential Information of the Disclosing Party in breach this Section 10, the Disclosing Party shall have the right, in addition to any oth remedies available to it, to seek injunctive relief to enjoin such acts, it beir specifically acknowledged by the parties that any other available remedies a inadequate. In furtherance of, and not in limitation of anything set forth in lb Section 10 or elsewhere in this Agreement, the terms and conditions of th Agreement shall be Confidential Information of 3n. 11. WARRANTIES & DISCLAIMERS. 11.1 Warranties. Customer represents and warrants that it has It legal power to enter into this Agreement and shall perform the responsibilitir required by it pursuant to Section 3.2. By purchasing the Service, Custom, authorizes 3n to collect, store and process Customer Data subject to the terms this Agreement. Customer shall ensure that, during use of the Service, Custom' shall have a privacy policy that clearly and conspicuously notifies the Members the way in which Customer Data shall be used. Customer represents ar warrants that the collection, storage and processing of such Customer Data, ar the use of the Service, as provided in this Agreement, will at all times comply wil (i) its own policies regarding privacy and protection of user information; and (ii) Applicable Laws, including those related to processing, storage, use, reus' disclosure, security, protection and handling of Customer Data. 11.2 Disclaimer. Except as expressly provided herein, 3n makes r warranty of any kind, whether express, implied, statutory, or otherwise. 3n heret specifically disclaims all implied warranties, including any warranty r merchantability or fitness for a particular purpose, to the maximum extei permitted by Applicable Law. 12. PROFESSIONAL SERVICES. 3n may provide professional services I Customer from time to time. Such professional services shall, unless otherwis expressly therein set forth, be provided in accordance with, and subject to, th provisions hereof and any additional terms related thereto which are set forth in Statement of Work ("SOW"). 13. INDEMNIFICATION. 13.1 By Customer. Customer shall defend, indemnify and hold 3 harmless against any loss or damage (including reasonable attorneys' fee, incurred in connection with any claims, suits or proceedings ("Claims") arising as result of a breach of this Agreement. 114803/000000/729489.03 Page 2 of 3 13.2 By 3n. 3n shall defend, indemnify and hold Customer harmless from and against any Claim against Customer, but only to the extent it is based on an Claim that the Service directly infringes an issued patent or other intellectual property right of a country in which the Service is actually provided to Customer. If the Service is held to infringe and the use enjoined, 3n shall have the option, at its own expense, to procure for Customer the right to continue using the Service; or replace same with a noninfringing service; or modify such Service so that it becomes non -infringing. 3n shall have no liability for any infringement of patents, copyrights, or other intellectual property rights resulting from Customer content, use of the Service other than as specified in relevant 3n documentation, or use of the Service with products or services not supplied by 3n. 3n's indemnification obligations hereunder shall not apply to the extent that any warranty claim or demand for indemnification arises as a result of or is caused by (i) any unauthorized use, reproduction, or distribution of the Service or Software; (ii) any use of the Service or Software in combination with other products, equipment, software, or data not supplied by 3n; (iii) any use, reproduction, or distribution of any release of the Service or Software other than the most current release made available to Customer, or (iv) any modification of the Service or Software by any person other than 3n. 14. LIMITATION OF LIABILITY. In no event shall either Party have any liability to the other Party for any loss of use, interruption of business, or any lost profits, loss of use, costs of procurement of substitute goods or services, or for any indirect, special, incidental, punitive, or consequential damages however caused and, whether in contract, tort or under any other theory of liability, whether or not the party has been advised of the possibility of such damage. Notwithstanding anything in this Agreement to the contrary, in no event shall 3n's aggregate liability, however arising out of or related to this Agreement, whether in contract, tort or under any other theory of liability, exceed amounts actually paid by Customer to 3n hereunder during the 12 month period prior to the event giving rise to any liability of 3n as contemplated by this Agreement. 15. MISCELLANEOUS. 15.1 Non -Solicitation and Non -Interference. As additional protection for 3n's proprietary information, for so long as this Agreement remains in effect, and for one year thereafter, Customer agrees that it shall not, directly or indirectly, solicit, hire or attempt to solicit any employees of 3n. In the event that Customer hires any such employee (whether as an employee or consultant or otherwise engages the services of such employee), Customer shall pay to 3n an amount equal to 100% of the total first -year compensation which Customer pays such individual as a fee, salary, or other compensation. 15.2 Waiver; Severability. The failure of either Party hereto to enforce at any time any of the provisions or terms of this Agreement, or any rights in respect thereof, or the exercise of or failure to exercise by either Party any rights or any of its elections herein provided, shall in no way be considered to be a waiver of such provisions, terms, rights or elections or in any way to affect the validity of this Agreement. If any of the provisions of this Agreement, or portion thereof, are held invalid or unenforceable, such invalidity or unenforceability shall not affect the remainder of this Agreement. In such event, the Parties shall negotiate, in good faith, a substitute, enforceable provision which most nearly affects their original intent in entering into this Agreement, failing which the Parties agree that the governmental body, arbitrator, or mediator making such determination shall have the power to modify the provision in a manner consistent with its objectives such that it is enforceable, and/or to delete specific words or phrases, and in its reduced form, such provision shall then be enforceable and shall be enforced. 15.3 Assignment. Neither this Agreement nor any rights granted hereunder may be sold, leased, assigned (including an assignment by operation of law), or otherwise transferred, in whole or in part, by Customer, and any such attempted assignment shall be void and of no effect without the advance written consent of 3n, such consent not to be unreasonably withheld. 15.4 Governing Law; Attorney's Fees. This Agreement shall be governed exclusively by the internal laws of the State of Califomia, without regard to its conflicts of laws rules. The state and federal courts located in Los Angeles County, Califomia shall have exclusive jurisdiction to adjudicate any dispute arising out of or relating to this Agreement. Each Party hereby consents to the exclusive jurisdiction of such courts. Each Party also hereby waives any right to jury trial in connection with any action or litigation in any way arising out of or related to this Agreement. If either Party employs attorneys to enforce any rights arising out of or relating to this Agreement, the prevailing Party shall be entitled to recover reasonable attorneys' fees and costs. 15.5 Notices. All notices, consents and approvals under this Agreement must be delivered in writing (i) by courier, or (ii) by certified or registered mail, (postage prepaid and return receipt requested), to the other Party at the address set forth below, and will be effective upon receipt or three business days after being deposited in the mail as required above, whichever occurs sooner. Either Party may change its address by giving notice of the new address to the other Party. Notwithstanding the foregoing, any reports or other deliverables herein set forth or in a Transaction Document may, to the extent practicable, be delivered by 3n to Customer by electronic transmission (email) or by facsimile, in addition to the any other means herein provided for. 15.6 No Third -Party Beneficiaries. There are no third -pa beneficiaries to this Agreement. 15.7 Entire Agreement. This Agreement, the Exhibits, agreements a documents referenced herein and therein, and the AUP, (the "Transacts. Documents") constitutes the entire agreement between the Parties a supersedes any and all other agreements and understandings between 3n a Customer, whether oral or written, with respect to the subject matter hereof. TI Agreement and, except as otherwise herein provided for, the Transact" Documents, shall not be modified or amended in any manner except by a writi signed by authorized representatives of both Parties. Nothing contained in Transaction Document shall, except as otherwise herein provided for, modify a of the express terms or conditions set forth in this Agreement, and if any provisi' in a Transaction Document conflicts with a provision of this Agreement, su conflict shall be resolved in favor of this Agreement, unless the provision of su Transaction Document expressly provides otherwise. 15.8 Marketing. Customer agrees, if requested by 3n, to participate it joint press release with 3n within thirty (30) days of the Effective Date, tf references Customer as a 3n customer and will provide a quote from a sen management member of Customer as part of this press release. Final content such press release will be approved by Customer, approval of which will not unreasonably withheld, conditioned or delayed. Expenses related to the creati. and distribution of this press release will be borne by 3n. While in good standi as a 3n customer, Customer agrees to allow 3n to reference Customer as customer using 3n technology on 3n's website and in print copy or marketi collateral. Customer will provide 3n with an approved company logo that 3n m publish on 3n's website and/or marketing collateral to communicate su relationship. This logo will be linked to Customer's website. Customer agrees allow 3n to reference Customer in media -related interviews conducted by member of the press and a 3n representative. 15.9 Survival. Sections 1, 3, 4, 5, 6, and Sections 8 through 15 sh survive the expiration or earlier termination of this Agreement. 15.10 Counterparts. This Agreement and any Transaction DocumE may be executed in one or more counterparts, all of which together sh constitute one original document. In lieu of the original, a facsimile transmissi, or copy of the original shall be as effective and enforceable as the original. 15.11 Export Compliant. Neither party shall export, directly or indirect any technical data acquired from the other pursuant to this Agreement or a product utilizing any such data to any country for which the U.S. Government any agency thereof at the time of export requires an export license or off governmental approval without first obtaining such license or approval. IN WITNESS WHEREOF, the Parties have caused this Agreement to be di executed as of the date set forth above. 3N GLOBAL, INC. By: Print Name: Title: Date: Address: 505 N. Brand Blvd., Suite 700 Glendale, CA 91203 [NAME OF CUSTOMER] By: Print Name: Title: Date: Address: 114803/000000/729489 03 Page 3 of 3 Exhibit A Quote 114803/000000/729489.03 SIMPLE. RELIABLE. GLOBAL. 3n ORGANIZATIONAL HIERARCHY 3n Mass Notification System: Organizational Hierarchy Organizational Hierarchy enables large organizations to grant separate locations, departments, or districts the power to manage their own data and execute emergency plans independently or in conjunction with the rest of the organization. Organizations can manage information on many different levels while empowering the umbrella organization to send messages to all system members. Highlights 4 Organizations can map the 3n mass notification system to work in lock -step with the way it is structured instead of trying to shoehorn complicated, internal processes into a rigid mass notification system. 4 Organizations can distribute responsibility for managing contact data while the umbrella organization retains the ability to message to all members across the system. Locations, departments districts, and other organization -defined divisions have autonomy in using the system, including the ability to manage their own member lists and host their own unique caller IDs, personalized greeting messages, and unique pre-recorded message libraries. Organization Role City Administration F„ Ire Department Health Department Racks and Recreation police Department vtllities - Power I Utilities - Water Organize Organizi Organizi Organizi Organize Organize Organizi Organizational Hierarchy provides organizations with unprecedented flexibility to manage their information on many different levels. Organizational Hierarchy allows the user to customize the 3n system to work the way their business or organization works to ensure quick updates of information, easy additions and removals of members, and more reliable maintenance of the member list as a whole. With Organizational Hierarchy, an organization of any size can enable its smallest parts to operate with autonomy to maintain the most up-to-date and accurate member lists, custom scenarios, and message libraries while ensuring that all pads of the organization can work in unison to effectively manage any emergency that may arise. Applications 4 Corporations: Give greater management control to separate divisions enterprise - wide, including global locations. 4 Government organizations: Grant Fire, Police, Parks and Recreation, utilities, and other city departments their own emergency response capabilities. Allow them to create their own custom scenarios and message libraries while still retaining the ability to respond to an emergency that requires all departments to work in unison. Organizational Hierarchy in Action An international business protects their worldwide properties with the 3n system and elects to use Organizational Hierarchy. With Organizational Hierarchy, they are able to give their local divisions the ability to manage their own member list, create custom scenarios, maintain a local message library, respond to emergencies at a local level and communicate with all other divisions in the company. For more information about 3n, please visit www.3nonline.com or call 1-888-3664911. 4 Simple. Reliable. Global. Hello