HomeMy WebLinkAbout20093504.tiffWELD COUNTY E-911 EMERGENCY TELEPHONE
SERVICE AUTHORITY BOARD
March 17, 2009
The Weld County E-911 Emergency Telephone Service Authority Board met in session
on Tuesday, March 17, 2009 at noon.
ROLL CALL:
The meeting was called to order by Chairperson Juan Cruz. Present were Board
Members David Montgomery, Juan Cruz, Randy Winsett, Ron Grannis, Bill Garcia, and
Gary Sandau. Rod Deroo represented Dave Bressler, staff members present included
Mike Savage, Dave Mathis, Julie Walde and Susan Johnson. A quorum existed.
MINUTES:
Ron Grannis moved to approve the minutes of the January 27, 2009 meeting; seconded
by Bill Garcia. Minutes were unanimously approved.
Ron Grannis moved to approve the minutes of the February 17, 2009 meeting; seconded
by Bill Garcia. Minutes were unanimously approved.
OLD BUSINESS:
1. Staff Report: David Mathis presented Dispatch stats for February 2009 [refer to
Sgt. Mathis' "February 2009 WCRCC Monthly Report and Personnel Report as
of February 2009]. He noted our center is fully staffed, with no vacancies.
2. Emergency Notifications: Dave Mathis reported that several emergency
notification system representatives have contacted him trying to sell their
products. He requested that the E-911 Board provide some direction on whether
he should research and pursue any of their offers.
a. Dave's early input from the law and fire communities is that they want a
more robust system than we currently have. Some of the new offers come
with a $50,000 to $100,000 price tag and require that we provide some of
the GIS work, our GIS Specialist already has numerous responsibilities.
Dave also pointed out that our current system restricts the launch authority
to a few selected people. A new system could provide launch authority to
town managers, or police or fire officials.
b. Bill Garcia stated that the County Commissioners are interested in
learning more about these products. Ron Grannis asked what the shortfall
of our current system is. Dave Mathis explained that our system is not set
up for warnings (e.g. weather); it is set up for emergency events. During
the tornado last year, we tried to launch a warning to a large area East of
Greeley and it took 35 minutes for the message to launch.
X0O- 35oy
c. Juan Cruz stated that both Boulder County and Larimer County have
decided to go with 3N for emergency notifications. He also wanted
recommendations from the OEM office on the system they prefer.
d. Dave Mathis suggested it might be possible to combine the Emergin
paging and emergency notification providers to streamline costs.
e. Gary Sandau pointed out that individual communities are reacting to last
year's tornado by looking at early warning systems such as tornado sirens.
f. Mike Savage noted that a county -wide approach to mass -notification as a
layered system should be planned for the best results.
g. The consensus was for Dave to set up a meeting with the vendors, and to
invite interested parties to attend the presentation (OEMs, board members
etc.). The products will be compared, and when the information is
compiled the funding can be pursued.
3. Back-up Center: Dave Mathis reported that the back-up center is functional, and
if we had to evacuate the communications center today, we could take calls and
dispatch from the back-up site. It would be a basic operation, staffing primary
channels only, but we could perform required operations there. The entire
dispatch staff has been at the back-up site recently for quarterly training and
knows where it is and how to get there.
a. Discussion included the need for a procedure to implement the back-up
site, including a call-up list for dispatchers and a checklist to getting the
systems up and running. Dave advised the group that Julie's I.T. Team and
Andy at Wireless Advanced would likely be first on the list to call if the
back-up center was activated, and that the dispatcher call-up list would be
given to someone like a watch commander to get dispatchers responding
to the back-up site.
b. Both Wireless Advanced and Computer Services personnel have keys and
card access to the building. Randy Winsett pointed out that the WCSO
commanders could be part of the plan, for instance could have a key and
access to the building to let the responding dispatchers in, so they
wouldn't be locked out. Dave advised that he could put a key in the
WCSO master box in case of emergency.
4. Grant Funds: Dave Mathis mentioned two grants he had been made aware of,
$326,000 for Greeley and $107,000 for Weld County. He will check to see if
those funds might be appropriate for any of our projects.
5. Fire Paging Project: Wireless Advanced Communications will demonstrate the
planned paging system at the Weld Fire Chief's March 18`h meeting. The tones
will not be as loud on the narrow band so they need to see this demonstration.
Once that is done, it will take a few weeks to re -touch all of the pagers for 2,200
Weld County volunteer firefighters. Funding for this project was approved at the
December meeting. Julie will keep the Emergin paging system in mind while
planning the Tiburon update, so the systems will be compatible.
NEW BUSINESS:
1. Treasurer Reports: Randy Winsett presented the March 2009 Treasurer Report
[refer to Randy Winsett's March 2009 Treasurer Report"]. It was moved by
Dave Montgomery and seconded by Bill Garcia to approve the report. Motion
carried, the report was unanimously approved.
2. UNC Console information item: Dave Mathis reported he had heard from Andy
at Wireless Advanced that they were progressing with the new console at UNC
As there was no further business, the meeting was adjourned.
The next meeting will be on April 21st.
Minutes taken by Susan Johnson
To:
Fr:
Dt:
Re:
Captain Mike Savage
Sergeant David Mathis
March 13, 2009
February 2009 WCRCC Monthly Report
Personnel:
Authorized:
Assigned:
Hourly:
Vacancies:
Workload:
47 Full-time Dispatchers (inc. 1 over hire), 8 Supervisors
46.5 Full-time dispatchers, 3 part-time Dispatchers (1.50 FTEs), 8 supervisors
3 non -benefited hourly dispatchers
E-911:
Non -911 calls:
EMD Calls:
NONE (We presently have a .5 Dispatcher One over hire
January
Phone Calls 2009 YTD 2008 YTD
7,004 14,516 13,901
18,751 38,995 57,813
1,201 2,453 2,173
* Overall, incoming phone calls are DOWN year to date by 25.38 %.
Calls for Service:
Police: 25,842 53,226 52,756
Fire: 1,881 3,843 3,508
* Overall, calls for service are UP year to date by 1.43 %.
Additional Information/Projects
% Change YTD
+ 4.42 %
-32.55 %
+12.89 %
+ .89 %
+ 9.55 %
• All newer dispatcher trainees hired in June, August and January 09 are still progressing very well in
training.
• We have a total of 10 dispatchers in training.
• We are still more than fully staffed. We currently have a .5 FTE over hire.
• Upgrading of the Back Up center is progressing. We tested the phone and CAD systems on Feb. 25`h
QWEST is making one correction on the 911 system as only half (6) of our 911 lines transferred
successfully. The CAD and EMD PRO-Q/A systems worked well.
• We do have a testing process scheduled for March 16-17. Ninety applicants will be testing to establish a
dispatcher waiting list. We have never had NO openings AND a waiting list.
• 911 call answering times county -wide for January 2009:
Calls answered in less than 10 seconds:
Calls answered in less than 15 seconds:
92.58% (Last year:
99.00% (Last year:
• Fire dispatch times for January 2009: Received to Dispatched
Less than 1 minute: 57.48% (Last year: 49.93%)
Less than 2 minutes: 92.52% (Last year: 88.54%)
82.85%)
93.75%)
Hello