HomeMy WebLinkAbout20093516.tiffTo:
Fr:
Dt:
Re:
E-911 Authority Board and Weld County Communications Advisory Boards
Sergeant David Mathis
August 11, 2009
July 2009 WCRCC Monthly Report
Personnel:
Authorized:
Assigned:
Hourly:
Vacancies:
Workload:
47 Full-time Dispatchers (inc. 1 over hire), 8 Supervisors
46.5 Full-time dispatchers, 3 part-time Dispatchers (1.50 FTEs), 8 supervisors
2 non -benefited hourly dispatchers
E-911:
Non -911 calls:
EMD Calls:
NONE (We presently have a .5 Dispatcher One over -hire)
July
Phone Calls 2009 YTD 2008 YTD
9,245 57,266 58,762
22,909 148,425 221,330
1,295 9,498 8,639
Calls for Service:
Police:
Fire:
% Change YTD
-2.55%
-32.94 %
+ 9.94 %
Overall, incoming phone calls are DOWN year to date by 26.56 %.
30,341 195,392 195,994
2,008 14,294 14,655
Overall, calls for service are DOWN year to date by .48%.
- .31 %
- 2.46 %
Additional Information/Projects
• All newer dispatcher trainees hired in August '08 and January '09 are still progressing very well in
training.
• We have only 3 dispatchers still in training.
• 911 call answering times county -wide for June 2009:
Calls answered in less than 10 seconds: 92.11%
Calls answered in less than 15 seconds: 98.89%
• Fire dispatch times for June 2009: Received to Dispatched
*Less than 1 minute: 64.83%
*Less than 90 seconds: 86.48%
(Last year:
(Last year:
82.58%)
94.02%)
* We currently have 2 trainees training on call -taking. This does negatively impact call entry times.
07009-35/6
Hello