HomeMy WebLinkAbout20091858.tiffRESOLUTION
RE: APPROVE STATEMENT OF WORK FOR PRE -PAID HOURS FOR APPLICATION AND
DATABASE SUPPORT AND AUTHORIZE CHAIR TO SIGN - 3T SYSTEMS, INC.
WHEREAS, the Board of County Commissioners of Weld County, Colorado, pursuant to
Colorado statute and the Weld County Home Rule Charter, is vested with the authority of
administering the affairs of Weld County, Colorado, and
WHEREAS, the Board has been presented with a Statement of Work for Pre -Paid Hours
for Application and Database Support between the County of Weld, State of Colorado, by and
through the Board of County Commissioners of Weld County, on behalf of the Department of
Human Services, Building Healthy Marriages Program, and 3t Systems, Inc., commencing upon
full execution, with further terms and conditions being as stated in said Statement of Work, and
WHEREAS, after review, the Board deems it advisable to approve said Statement of Work,
a copy of which is attached hereto and incorporated herein by reference.
NOW, THEREFORE, BE IT RESOLVED by the Board of County Commissioners of Weld
County, Colorado, that the Statement of Work for Pre -Paid Hours for Application and Database
Support between the County of Weld, State of Colorado, by and through the Board of County
Commissioners of Weld County, on behalf of the Department of Human Services, Building Healthy
Marriages Program, and 3t Systems, Inc., be, and hereby is, approved.
BE IT FURTHER RESOLVED by the Board that the Chair be, and hereby is, authorized to
sign said Statement of Work.
The above and foregoing Resolution was, on motion duly made and seconded, adopted by
the following vote on the 5th day of August, A.D., 2009.
ATTEST:LAI
Weld County Clerk to the
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BOARD OF COUNTY COMMISSIONERS
WELD C4J' TY, COLORADO
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illiam F. Garcia, Chair
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D•ugls Rademacher, Pro-Tem
Sean P. Conway
EXCUSED
Barb Kirkmeyer
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David E. Long
2009-1858
H R0080
MEMORANDUM
DATE: July 30, 2009
TO:
COLORADO FROM: Judy Griego, Director, Departmen
William F. Garcia, Chair, Weld County Board of
Commissioners
HumServic
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RE: Statement of Work for Pre -Paid Hours for Application and
Database Support between the Weld County Department of
Human Services' Building Healthy Marriages and 3t Systems
Enclosed for Board approval is the Statement of Work for Pre -Paid Hours for Application and
Database Support between the Weld County Department of Human Services' Building Healthy
Marriages and 3t Systems. This Statement of Work was presented at the Board's July 14, 2009,
Work Session.
Building Healthy Marriages (BHM) has entered into an agreement via the JAC and SB94 with 3t
Systems to design a data management system that will assist in report writing and create an
efficient interagency referral process. The agreement presented here will encompass the purchase
of an additional 10 pre -paid hours by BHM at a cost of $183.00 per hour, a total of $1,830.00
that will be paid for with the BHM grant dollars. The additional hours will be used to create a
report that will link the clients' with the statistical information and assist in reporting information
as requested by the Federal Government.
If you have any questions, give me a call at extension 6510.
2009-1858
3tSystems
cc
O
O
STATEMENT
Pre -Paid Hours for Application and
Database Support
PREPARED FOR:
Building Healthy Marriages
PREPARED BY:
Scott Detwiler
Account Executive
Santino Vialpando
Service Desk Director
July 7, 2009
PREPARED FOR
Building Healthy Marriages
Hosted Website Support
This Agreement is governed by the terms and conditions of the Master Professional Services
Agreement (MPSA) executed between Big Tree, Inc., by and through its wholly -owned
subsidiary 3t Systems, Inc., and Building Healthy Marriages ("Client").
SUMMARY OF SERVICES
This contract contemplates the provision of certain services by 3t Systems, Inc. ("3t"), such as
proactive maintenance, reactive support and strategic planning, to Building Healthy Marriages
("Client") specific to Client's ongoing IT support and growth needs. Comprehensive support and
strategic planning will help lower Client's total cost of technology ownership by catching
problems before they impact the business, improve Client's ability to respond to changing
business conditions, and ensure high availability at a predictable monthly cost.
Services Provided
3t agrees to supply Client with consulting and technical support services on a per -hour basis.
Specifics of this support include:
• 3t will provide up to 10 hours of support for the application and database on the website
hosted by 3t Systems and used by Building Healthy Marriages, including production issues
on the Client's system.
• Support will be provided by either a 3t Senior Consultant or a 3t Architect.
• Client understands that there are typically 3-5 business days of lead time when scheduling a
resource for support.
• This includes support for up to three Authorized Contacts. To specify which Client
employees are authorized to call in for support, please fill out Appendix A: Authorized
Contact Form.
• All labor overages in excess of those described above will be invoiced on a time and
materials ("T&M") basis according to 3t Systems Standard Rates, (see Appendix B: 3t
Systems Standard Rates). Unless otherwise provided herein, travel expenses for T&M
onsite work will be billed according to the Master Professional Service Agreement (MPSA).
Term of Performance
The hours included in this agreement are valid for 12 months from signature date. Any hours
remaining at contract expiration are forfeited and will not be carried over into future agreements.
3t Systems Team
Account Executive: Scott Detwiler
Service Desk Director: Santino Vialpando
Director of Enterprise Applications: Mark Swift
Senior Developer: Dave Laursen
And other team members as may be required
Costs
$1830.00 — 10 hours at $183.00 per hour
Fees will be due upon execution of this agreement. Any amounts remaining unpaid after thirty
(30) days from the date of invoice shall accrue interest at a rate of the lesser of: (a) 1.5% per
month; or (b) the highest rate allowed by law. If collection procedures are required, Client agrees
to pay all expenses of collection and all reasonable attorneys' fees and costs incurred by 3t in
connection with such collection proceeding, regardless of whether or not a suit is filed. Failure of
Client to make any payment of any fees within thirty (30) days of the due date shall be sufficient
cause for the immediate suspension of the Services until Client's account is brought current.
Proprietary and Confidential Page 1 of 5
Client Initials
PREPARED FOR
Building Healthy Marriages
Hosted Website Support
Client and 3t Responsibilities
The success of this Agreement requires a commitment of resources from Client and 3t. The
following list allocates the responsibilities among the parties:
3t Commitments
Account Management
• Participate in business planning sessions and provide pricing, business case explanations,
and other context for additional projects
• Provide a business escalation point
Client Commitments
• Provide 3t with a primary Client contact available during business hours
▪ Provide necessary executive sponsorship
• Participate in the planning and implementation processes where appropriate
▪ Provide all requested systems' documentation and other materials if needed
• Review, comment, and approve all provided documents in a timely manner
Assumptions
• Client will provide adequate bandwidth (including latency and packet loss) for connectivity to
the Internet.
▪ Client verifies that all manufacturer warranties for their server, routing and firewall appliances
are up-to-date and authorizes a 3t Consultant to contact these manufactures on behalf of
Client for support if needed.
• Client verifies that all business critical software licensing and support agreements are up-to-
date with their respective vendors and authorizes a 3t Consultant to contact these software
vendors on behalf of Client for support if needed.
▪ 3t resources will have necessary access to client environment, including those located at
remote locations.
• Requested enhancements that are deemed out of scope will be discussed with client and
handled on a T&M basis according to 3t Systems Standard Rates, (see Appendix B: 3t
Systems Standard Rates).
Proprietary and Confidential Page 2 of 5
Client Initials
PREPARED FOR
Building Healthy Marriages
Hosted Website Support
ACCEPTANCE
Signatures by authorized representatives of both companies commit 3t to performing the
identified services and the Client to paying the agreed amount for those services. This document
may also serve as a purchase order.
CUSTOMER:
PROJECT.
DATE:
Building Healthy Marriages
Application and Database Support
July 7, 2009
This agreement is made and entered into on the last date of signature below by and between
Big Tree, Inc., by and through its wholly -owned subsidiary 3t Systems, Inc., and Building Healthy
Marriages for the performance of the services specified above. This agreement becomes null
and void if not ratified within one month of the date above.
IN WITNESS WHEREOF, the parties hereto have signed this agreement in duplicate originals as
of the day and years below.
COMPANY:
INCORPORATED IN:
ADDRESS:
SIGNATURE:
NAME:
TITLE:
EFFECTIVE DATE:
CLIENT
Building Healthy Marriages
Colorado
2835 W 10th Street
Greeley, CO 80634
William F. Garcia
Chair, County Commissioner
08/05/2009
APPENDICES ATTACHED
3t SYSTEMS
3t Systems, Inc.
Colorado
999 18th Street
Suite 2300
Denver, CO 80202
Appendix A: Authorized Contact Form
Appendix B: 3t Systems Standard Rates
Proprietary and Confidential
Page 33 of 5 �,.,�JO•16Client Initials
PREPARED FOR
Building Healthy Marriages
Hosted Website Support
APPENDIX A: AUTHORIZED CONTACT FORM
In order to expedite the response and resolution time for trouble tickets opened with the Service
Desk, 3t Systems requests that a limited number of contacts be designated as "Authorized
Contacts" for each client.
Only authorized contacts will be able to open trouble tickets with the Service Desk. If an
unauthorized caller contacts the Service Desk, he/she will be directed to work with one of the
authorized callers to open the ticket. Please contact your 3t Systems account executive with
any questions.
To add, update or remove authorized contacts to your account, please complete the following
information.
Authorized Contact
Authorized Contact
(Optional)
Authorized Contact
(Optional)
Company
Building Healthy Marriages
Name
Type
(If Remove, skip
to signature
section)
Add
Update
Remove
Add
Update
Remove
Add
Update
Remove
Email Address
Phone Number
Authorized to
addlremove
Contacts
Y or N
Y or N
Y or N
3t Systems will not be held liable if a notification attempt fails due to an unannounced change in
contact information.
Authorized Signature
The individual listed below hereby attests he/she is approved to submit Authorized Contact
Forms for this account. Any future changes to the contact list (above) must be signed by the
authorized individual (below).
Authorized
Signature
Date
Printed Name
Title
Email Address (required)
Email notification will be sent to the above signed whenever authorized contact is added or
removed.
Please fax completed forms to: 303.790.9784 or 970.229.5895.
3t Service Desk
303.792.2066 local
866.938.4357 toll free
support@3tsystems.com
Proprietary and Confidential
Page 4 of 5
Client Initials
PREPARED F O R
Building Healthy Marriages
Hosted Website Support
APPENDIX B: 3T SYSTEMS STANDARD RATES
Consultant
Responsibilities
Rate
Project Coordinator
Coordination of project scheduling,
logistics and communication
$99/hour
Consultant
Desktop support
Break fix
End -user support
Basic maintenance for installed software
(backup, virus, etc.)
$151/hour
Senior Consultant /
Project Manager
Implementation and configuration
Maintenance and support
Development
Training course delivery
Implementation documentation
Project management
$190/hour
Architect
Architecture and design
Requirements definition
Strategic planning
Integration of multiple technologies
Training course delivery
Assessment and solution documentation
Database architecture and troubleshooting
High-level implementation (security/
systems integration)
$216/hour
Lead Architect/PC
Program management (project
management of multiple, connected
projects)
Top-level architecture and design
Subject matter expertise
Vertical business expertise
Business -level consulting (IT project
priorities, project timelines, IT business
level consulting)
$251/hour
Emergency and
After Hours Services
On -site, on -demand
24 -hour guaranteed response time
$271/hour
The above rates are subject to change with thirty (30) days prior written notice.
Proprietary and Confidential Page 5 of 5
Client Initials
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