HomeMy WebLinkAbout20103158.tiff THE WELD COUNTY REGIONAL COMMUNICATIONS ADVISORY BOARD
TUESDAY, November 23rd 2010, 10:30 AM
PUBLIC WORKS CONFERENCE ROOM 1111 H Street
The Weld County Regional Communications Advisory Board met in session in on
Tuesday,November 23rd 2010 at 10:30 a.m. in the Public Works Conference Room.
ROLL CALL:
The meeting was called to order by Chairperson Doug Rademacher. Present were board
members Doug Rademacher, Gary Barbour, Rod Deroo, Jim Burack, Roy Rudisill, Jay
McDonald, Maria Moll, Mark Lawley, Hugh Kane, Juan Cruz, and Duane McDonald.
Staff members present were Dave Mathis, Anne Mioduski, Heidi Gillespie and Susan
Johnson. Pat Haugse represented Rick Brandt, Carl Harvey and Tim Zimmerman were
excused absent. Dan Huerter, Melinda Loera (ACS GIS) and Troy Osborne (Weld
Paramedic Services) were also present.
MINUTES:
Juan Cruz moved, Rod Deroo seconded a motion to approve the October 26th minutes,
motion carried unanimously.
OLD BUSINESS:
1. Staff Report: Dave Mathis presented Dispatch stats for October 2010 [refer to
Sgt. Mathis' October 2010 WCRCC Monthly Report].
• Fire dispatch times are back to normal. The dip in dispatching times is
related to dispatchers in training.
• The number of calls for service in 2010 has been flat compared to
increasing calls for service in other years, possibly because growth in
the county slowing.
2. MDT Outage: During the recent MDT outage clearance channel activity
increased almost 90%. Primary law activity increased almost 46%, primary fire
traffic increased 39% and ambulance traffic increased 53%. The MDTs are
essential for responders and to manage activity for dispatchers.
3. Radio Console Upgrade: At the 911 meeting last week the board approved
expenditure to upgrade radios at 14 positions in the Communications Center and
one at UNC. The work will not begin until January, and should have no effect on
the users. This upgrade will benefit the center by opening up radio identifiers and
will enable recording on every radio talk group.
4. Computer Upgrade: The oversight group has continued to negotiate with
Spillman. They are researching costs to individual agencies, as well as
site/enterprise license fees.
• RMS on the Law side is moving forward. They will be working on
open cases during the conversion.
• Spillman does not offer RMS on the Fire side. The oversight group
will work with the Weld County Fire Chiefs Association to find a
solution.
o?evel S/5c
o Mark Lawley informed the group that they had seen several
demos for a fire RMS and one vendor is considered the best so
far. They will see another demonstration December 15th, the
entire fire community will be invited.
o Mark Lawley stated that the Spillman contract had not been
sent out to all agencies as promised at the last Communications
Advisory Board meeting. Discussion included the need for the
fire community to be in the loop and know what they were
getting in the new system vs. the contract not being finalized or
ready for public dissemination yet. Doug Rademacher will
follow up on this item, and urged the fire community to
communicate their needs to the oversight board as quickly as
possible.
NEW BUSINESS
1. SEND Protocol: Dave Mathis informed the Board that as part of the ACE
accreditation requirements, our Center will need to implement the SEND
protocol. When responders on duty initiate a medical call, brief medical questions
need to be answered to generate an EMD code. Dave will send the information
out to all of the chiefs, who will need to disseminate it to their staff. This will be
implemented around the first of the New Year.
INFORMATION ITEMS:
1. New Members: Rod Deroo will retire January 15th, he did not know who would
be taking his place on the Board in 2011. Doug Rademacher will rotate to Road
and Bridge, Barbara Kirkmeyer will take his place on the Advisory Board in
2011.
2. December meeting: The Board will not meet in December unless something
pressing necessitates meeting.
As there was no further business, the meeting was adjourned at 10:55.
Minutes recorded and submitted by Susan Johnson
To: Captain Mike Savage
Fr: Sergeant David Mathis
Dt: November 4, 2010
Re: October 2010 WCRCC Monthly Report
Personnel:
Authorized: 46 Full-time Dispatchers, 8 Supervisors
Assigned: 44 Full-time dispatchers, 2 part-time Dispatchers (1 FTE), 8 supervisors
Hourly: 2 non-benefited hourly dispatchers
Vacancies: 1 (effective November 4,2010)
Workload: October
Phone Calls 2010 YTD 2009 YTD % Change YTD
E-911: 7,817 78,280 81,249 - 3.65 %
Non-911 calls: 23,027 208,465 212,297 - 1.81 %
EMD Calls: 1,530 13,353 13,518 - 3.19 %
* Overall, incoming phone calls are DOWN year to date by 2.32 %.
Calls for Service:
Police: 24,793 278,929 279,843 + .33 %
Fire: 2,142 20,232 20,278 - .23 %
• Overall, calls for service are UP year to date by.32%.
Additional Information/Projects
• The two fire dispatchers in call-taking training are progressing well.
• We have made a conditional offer to hire a Records employee effective December 6`h
911 call answering times county-wide for August 2010
• Calls answered in less than 10 seconds: 87.63% (Last year: 90.51%)
Calls answered in less than 15 seconds: 98.18% (Last year: 98.95%)
• Fire dispatch times for August 2010: Initiated to Dispatched
Less than 1 minute: 64.64% (Last year: 69.18%)
Less than 90 seconds: 87.18% (Last year: 90.54%)
• This month 33.56% of our 911 calls were wireless.
2009-10 Initiate to Dispatch Times
100.00%
90.00%
r r
80.00% •\T� - - /-
70.00%
60.00% -
50.00%
40.00%
30.00%
Jan-09 Feb-09 Mar-09 Apr-09 May-09 Jun-09 Jul-09 Aug-09 Sep-09 Oct-09 Nov-09 Dec-09 Jan-10 Feb-10 Mar-10 Apr-10 May-10 Jun-10 Jul-10 Aug-10 Sep-10 Oct-10
+<60 Sec 60.20%57.48%56.59%60.17%36.44%66.04%64.83%68.33%69.92%69.18%70.11%59.31%41.89%31.00%63.04%69.43%59.22%57.69%46.88%43.28%33.15%64.64%
--<90 Sec 84.09%82.11%84.21%84.93%74.54%88.15%86.48%87.87%89.84%90.54%90.72%87.37%80.58%63.91%80.92%88.38%85.87%86.09%84.82%79.09%73.74%87.18%
• Note the three dramatic dips in Fire/EMS dispatch times:
SEND Protocol
BASIC INFO:
✓ Using it is required for ACE Accreditation. (It is the i4th point: Secondary Emergency
Notification of Dispatch (SEND) orientation.
o Include documentation of the distribution of SEND Protocol information to all police
and fire dispatchers and to other agencies routinely forwarding emergency calls.
■ List others as appropriate.
o Include documentation of agencies trained, copies of attendance records, and any
training materials used for this process.)
✓ Dispatch's current configuration of dedicated dispatchers for police and for fire/ambulance will
allow for an easy assimilation to this Protocol.
✓ Many times most of the info SEND is designed to solicit is either readily available in the
incident history already or becomes obvious from what officers routinely tell us anyway when
they request an RA from their dispatchers.
✓ Officers won't have to memorize or remember any of the questions,just be aware that we may
have a follow up question or two to pose over the radio when they request a `medical' response.
✓ Based on the info obtained from the incident history and what officers are able to tell us, an
EMD code will now be generated by Dispatch for all officer requests for medical to respond.
✓ This process WILL NOT DELAY a fire and ambulance response in any way, it is handled the
same way phone calls are processed. The call or RA is entered by the police dispatcher and
pre-alerted to F/A responders by the F/A dispatchers, and then the EMD is generated and
aired to F/A responders.
✓ The code will be as accurate as the information provided.
-41
SEND Protocol 5. (lfhress case-age.or over).
Is there chest pain? —_
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the following information: is thaws severe bleeding(sputting/pouring)? —
'1. Chief Complaint and incident type? - 1. (Response aladeA
a. Is there moro than one person injured? — Do you nee I lights-and-siren response? I
2. Approximate ago? won(a srSnarant er■ N.S i,ewr.ON 1
3 Conscious Yes/No...orslat?
4. BraldaIW Yes/No...or difficulty? The National Academy EMO Protocol System
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