HomeMy WebLinkAbout20103182.tiff WELD COUNTY E-911 EMERGENCY TELEPHONE
SERVICE AUTHORITY BOARD
December 21st, 2010
The Weld County E-911 Emergency Telephone Service Authority Board met in session
on Tuesday, December 21st, 2010 at noon.
ROLL CALL:
The meeting was called to order by Chairperson Juan Cruz. Present were Board
Members Juan Cruz, Mitch Wagy, Kevin Halloran, Doug Rademacher, Jim Burack, and
Gary Sandau. Staff members present included Mike Savage, Dave Mathis, Anita Scrams,
and Susan Johnson. Bruce Martin represented Randy Winsett. Jerry Garner was also
present. A quorum existed.
MINUTES:
Kevin Halloran moved, Doug Rademacher seconded a motion to approve the minutes of
the November 16th, 2010 meeting, the motion was approved unanimously.
Doug Rademacher moved, Mitch Wagy seconded a motion to approve the minutes of the
December 2"d, 2010 special meeting, the motion was approved unanimously.
PUBLIC COMMENTS:
The public was invited to comment on business of the E-911 Board, no comments heard.
OLD BUSINESS:
1. Staff Report: Dave Mathis presented Dispatch stats for November 2010 [refer to
Sgt. Mathis' "November 2010 WCRCC Monthly Reports"].
• Incoming phone calls and incidents are both down slightly year to date.
• Four of our dispatchers are final candidates for hire at Ft. Collins dispatch;
Dave expressed concerns that our center could potentially lose all four early in
2011. These dispatchers will make $5-$6 per hour more than they do in Weld
County with less workload. The board discussed the hiring and screening
process for our dispatchers, Dave has asked H.R. to do another candidate
search after the New Year, to establish an eligibility list. Dave will present a
salary survey to the Board soon.
2. CAD RFP Update: Mike Savage reported that the contract with Spillman has
been signed. The project will begin after the first of the year.
• A project team will evaluate our work process to see how it functions with
their system.
• Specs for their MDT's will be disseminated to all agencies.
• A training schedule will be established early, to get on everyone's calendars.
3. Motorola Contract: The Motorola contract was signed after Bruce Barker
approved it. The first P.O. (25%) has been dispersed for work to begin in January.
Work will begin in January.
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NEW BUSINESS:
1. Treasurer Reports: Bruce Martin submitted the November treasurer's report.
Kevin Halloran moved, Mitch Wagy seconded a motion to approve the treasurer's
report, motion carried unanimously.
2. Agreement for Auto-deposits: Last Friday Juan Cruz set up a direct deposit
authorization for the Department of Revenue to transfer Weld's share of pre-paid
wireless funds into the Weld E-911 account.
3. Follow-up with Verizon (over charging 911 fees): Verizon has been billing
customers 75cents instead of 70cents for 911 fees for the past 2 years. They will
correct these fees and reimburse customers,the E-911 fund will need to reimburse
them over an extended time, estimate $80,000-$83,000. The agreement will be
sent to Bruce Barker to ensure proper accounting.
4. Follow-up with Qwest(under charging 911 fees): Juan Cruz has not heard
back from Qwest—they have been under charging customers for E-91 I fees the
past 2 years. He will refer the matter to Bruce Barker to determine the next step.
5. CCNC Zone controller upgrade: Per Dave Mathis, Weld E-911 pays a
maintenance fee for public safety access to the zone 3 controller, along with
several other agencies. The zone 3 controller is being upgraded; the cost will be
shared among the user agencies including Weld County. The Board should
anticipate getting a bill for $2,853.49
6. Gary Sandau letter of resignation: Chief Sandau has been elected Chairman of
the Weld County Fire Chief Association; this will be a time-consuming
responsibility so he is resigning from the E-911 Board. A new fire representative
will be elected by the Fire Chiefs to serve on the E-911 Board. The Board thanks
Gary for his dedication and service to the Board. Doug Rademacher was also
thanked for his leadership over the past year; he will be rotating to a new
assignment as County Commissioner.
No further business was discussed, Mitch Wagy moved to adjourn, Kevin Halloran
seconded the motion. Motion carried unanimously, the meeting adjourned at 11:40 p.m.
Minutes taken by Susan Johnson
To: Captain Mike Savage
Fr: Sergeant David Mathis
Dt: December 7, 2010
Re: November 2010 WCRCC Monthly Report
Personnel:
Authorized: 46 Full-time Dispatchers, 8 Supervisors
Assigned: 43 Full-time dispatchers, 3 part-time Dispatchers (1.5 FTEs), 8 supervisors
Hourly: 2 non-benefited hourly dispatchers
Vacancies: 1.5 (effective November 7, 2010)
Workload: November
Phone Calls 2010 YTD 2009 YTD % Change YTD
E-911: 7,022 85,302 88,169 - 3.25 %
Non-911 calls: 18,799 227,264 238,053 - 4.53 %
EMD Calls: 1,371 14,724 14,483 + 1.66 %
* Overall, incoming phone calls are DOWN year to date by 4.19 %.
Calls for Service:
Police: 24,382 303,311 305,875 - .84 %
Fire: 1,940 22,172 22,023 - .68 %
• Overall, calls for service are DOWN year to date by .74%.
Additional Information/Projects
• The two fire dispatchers in call-taking training are progressing well.
• We have made a conditional offer to hire a Records employee effective December 6`h
911 call answering times county-wide for November 2010
• Calls answered in less than 10 seconds: 87.81% (Last year: 90.49%)
Calls answered in less than 15 seconds: 98.28% (Last year: 98.95%)
• Fire dispatch times for November 2010: Initiated to Dispatched
Less than 1 minute: 68.10% (Last year: 70.11%)
Less than 90 seconds: 89.61% (Last year: 90.72%)
• This month 34.16% of our 911 calls were wireless.
2009-10 Initiate to Dispatch Times
100.00% -
:.:
.
T
70.00%
60.00% —. -- - -- - -
50.00%
40.00%
30.00%
20.00%
10.00%
0.00%
Jan-09 Feb-09 Mar-09 Apr-09 May-09 Jun-09 Jul-09 Aug-09 Sep-09 Oct-09 Nov-09 Dec-09 Jan-10 Feb-10 Mar-10 Apr-10 May-10 Jun-10 Jul-10 Aug-10 Sep-10 Oct-10 Nov-10
t•-c60 Sec 60.20%57.48%56.59%60.17%36.44%66.04%64.83%68.33%69.92%69.18%70.11%59.31%41.89%31.00%63.04%69.43%59.22%57.69%46.88%43.28%33.15%64.64%68.10%
--M—c91)sec 84.09%82.11%84.21%84.93%74.54%88.15%86.48%87.87%89.84%90.54%90.72%87.37%80.58%63.91%80.92%88.38%85.87%86.09%84.82%79.09%73.74%87.18%89.61%
This graph illustrates how having new dispatchers in training negatively affects call delivery times.
As previously mentioned, each of the three dips in call delivery coincides with having dispatchers in either Call-
taking or Fire dispatch training. The first and third dips in performance are due to having only two dispatchers
in training. During the months comprising the middle dip we had numerous trainees training for a variety of
channel assignments, including call-taking.
Although we still have two dispatchers completing call-taking, they are well into their training and performing
well. They should complete their training in December 2010.
The most significant factor in call-delivery times is having multiple dispatchers in training.
Consolidated Communications Network of Colorado,Inc.
9008 No.U.S Highway 85,ChM 8
_ C
Littleton,Colorado 80125-9915
Consolidated Communication Network of Colorado,Inc.
October 28, 2009
Ms. Kim Coleman
Governor's Office of Information Technology
601 E 18'h Ave, Suite 250
Denver, CO 80203
Dear Ms. Coleman:
The Executive Board of the Consolidated Communications Network of Colorado(CCNC)
has been advised of an upgrade to the CSU Sonet Node fiber(from OC3 to OC12) by
the Platte River Power Authority (PRPA). The fiber upgrade directly impacts the Zone 3
Controller connectivity to the DTR network. The cost for equipment and labor for the
upgrade is $21,605 (see attached quote). Labor will be invoiced off of actual time and
may actually be less than the$3300 quoted, thus decreasing your share.
The Executive Board has identified the following agencies which are impacted directly by
this equipment upgrade and requests that the cost be shared amongst them. The
Executive Board believes this is the most equitable manner in which to handle this
required upgrade. The proposed cost sharing was calculated as follows: an exact count
of current site and console port use (53) at the Zone 3 Controller divided into the PRPA
quote($21,605) = $407.64 multiplied by the number of ports per agency which owns the
site or console equipment. The table below depicts this information as well.
Sites
Count Consoles total Console info
State 15 0 15 $6,114.62
Weld 5 2 7 $2,853.49 2 T1 X-Bus redundant ports
ADCOM 2 2 4 $1,630.57 2 T1 x-Bus redundant ports
Larimer 3 2 5 $2,038.21 2 T1 X-Bus redundant ports
Morgan 1 2 3 $1,222.92 2 Ti only non-redundant ports
Boulder 2 0 2 $815.28
NCRCN 5 0 5 $2,038.21
Longmont 1 1 2 $815.28 1 71 X-Bus redundant pan
Ft Collins 0 2 2 $815.28 2 T1 X-Bus redundant ports
Loveland 0 2 2 $815.28 2 T1 X-Bus redundant ports
Broomfield 0 2 2 $815.28 171 X-Bus redundant pods;l T1 only non-redundant port
Wash/Yuma 0 2 2 $815.28 2 T1 only non-redundant ports
Phillips 0 1 1 $407.64 1 T1 only non-redundant port
Thornton 0 1 1 $407.64 1 pod-MCC7500
34 19 53 $21,605.00
$407.6415
President
Vice President: Jeff Vaughn,Douglas Connty Sheriffs Office 303-660-7506
Smeary: Liz Shorn,Arapaho,County Sheriffs Office 720-874-3720
yyeasurer,: Pam Monsen,Morgan County Communications Center 970-542-3401
Consolidated Communications Network of Colorado,Inc."
Incorporated November 4,2001
Consolidated Comnwnicadans Network of Colorado,Inc.
CC
9008 Na.US.Highway 85,Unit 8
fi Littleton,Colorado 80115-9915
3
Consolidated Communications Network of Colorado,Inc.
At this time, PRPA anticipates the work will be completed sometime before the end of
the year. Because this time hasn't yet been specified, CCNC doesn't yet know if final
invoicing will occur in 2009 or 2010. Payment can be made directly to PRPA once
CCNC is invoiced and equipment may be tagged if your agency fiscal rules require it.
Feel free to contact me or DTR Project Manager, Kim Coleman, 303-764-7976, with any
additional questions.
Thank you,
Jeff Vaughn
Vice-President
Consolidated Communications Network of Colorado
President:
Kee President Jeff Vaughn,Douglas ConnrySheri/f's Office 303-660-7506
Secretary: Liz Short,Arapahoe County Sheriffs Office 720-874-3720
Treasures Pam Monsees,Morgan County Communications Center 970-542-3401
Consolidated Communications Network of Colorado,Inc."
Incorporated November 4,2002
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