HomeMy WebLinkAbout20102914.tiff —*__ Ut: Cable . _i„.
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US CABLE OF COASTAL-TEXAS, L.P.
266 BASHER DRIVE, UNIT4
BERTHOUD, CO 80513
TELEPHONE 1-800-480-7020
FAX 970-587-4208
November 29, 2010
Weld County
Attn: County Commissioner
P.O. Box 758
Greeley, CO 80632
Dear County Commissioner,
Enclosed you will find a copy of the Annual Notice and Channel Line-up/Rate card that US Cable recently
sent to all of our subscribers in your area.
If you have any questions or concerns please feel free to call me.
US Cable appreciates the opportunity to serve the Platteville and Gilcrest areas.
Sincerely yo rs,
(9._
t.
Dave Kavanagh-State Manager
2010-2914
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Cable *—__ Cable
ANALOG SERVICE MONTHLY RATE 1.800.480.7020 or
Basic Cable $45.95
Analog Converter $1.95 WWW.uscable.com
'Expanded service required to receive digital service NORTHERN COLORADO
DIGITAL SERVICE' MONTHLY RATE
DIGITAL SERVICE PRICING DOES NOT INCLUDE DIGITAL EQUIPMENT CHANNEL LINE-UP
Digital Choice $7.950 & RATE CARD
Stare Multiplex'must have Digital Choice $7.95
Each Multiplex(HBO,MAX,Showtime or TMC) $12.95
Digital Showtime/TMC $13.95
Digital HBO/MAX $19.45 PLATTEVILLE
Digital Showlime/TMC/Starz $20.45
Digital Extreme(Includes all 5 Multiplexes) $36.95 GI LCREST
WELD COUNTY
ANALOG PREMIUMS MONTHLY RATE
HBO $14.95
CINEMAX $14.95
HBO-CINEMAX COMBO $21.45 A digital receiver is required to receive any digital service. Standard installation to
first television outlet Commercial and non-standard installations and other services
not listed here will be charged tiime and matenals. Taxes and franchise lees and
regulatory recovery fees are additional to all listed prices,where applicable. Call or
DIGITAL EQUIPMENT MONTHLY RATE visit our website for more information or details about services and paces. Cedain
Digital Receiver-Primary Outlet $8.00 services are available separately or as pan of other service levels:not all services are
Digital Receiver-Additional Outlet $600 available in all areas. You must subscribe to Basic Cable to receive any other cable
television service,and you may need to rent a receiver/conceder and remote control
at a separate charge to receive certain services. Availability of channels may vary.
Other restrictions may apply.
SERVICE PROTECTION PLANS MONTHLY RATE
Service Advantage Plan(SAP-Monthly Recurring) $2.49
US Cable Local Office:(Exit 252 off 1-25&go west)
INSTALLATION CHARGES RATE Johnstown gateway Park
New Installation(home not wired) $49.95 266 Hasher Drive#4
Reconnection(home previously wired) $24.95 denfoUd,co 851513
Digital Service(separate trip) $49 95
Digital Service Upgrade(from US Cable office) $5 00
Additional Outlet(time of initial installation) $19 95 customer Lo0oy Hours:
Additional Outlet(separate trip) $24.95 6:00 a.m.to b:JU p.m.Mondays through
Relocate Outlet(time of initial installation) $19.95 9:UO a.m.to 1:00 p.m.Saturdays
Relocate Outlet(separate trip) $24.95 Ulosea Sunaays
VCR/DVD/Stereo Hook-up(time of initial installation) $9.95
VCR/DVD/Stereo Hook-up(separate trip) $19.95
Digital Video Recorder(DVR Installation-separate trip) $29.95 Call Center Hours:
Standard Drop Bury(125 feet or less) $99.95 8.00 a.m.to 8:00 p.m.Mondays through Fridays
Additional Drop Footage(aerial or buried over 125 feet) $50 per ft. 9 00 a.m.to 1:00 o.m.Saturdays
Non-Standard Installation Time&Materials
MISCELLANEOUS CHARGES RATE
Home Based Trouble Call(minimum) $24.95
Hourly Service Charge $4995 To reach us by mail:
Service Advantage Plan(SAP-Monthly Recurring) $2.49
Administrative Fee $600 US Cable
NSF/Returned Check Fee $20.00
Field Collection Fee $20.00 P.O. Box 356
EQUIPMENT CHARGES-DAMAGED OR UNRETURNED Johnstown, CO 80534
Standard-Def Digital Converter $175.00
Remote Control $15.00 (please include your name,address and account number)
To reach us by email:
Standard installation to first outlet Franchise fees,applicable taxes,and request@co.uscable.com
regulatory recovery tees are additional and not reflected in listed rates.
Other restrictions may apply.
effective January 1,2011 effective January 1,2011 PVG
___:-...-'v' Cable NORTHERN COLORADO %JW Cable
CHANNEL LINE UP
BASIC CABLE PLATTEVILLE HBO MULTIPLEX
KWGN-CW2 DENVER 630 HBO EAST
KCDO DENVER GILCREST 632 HBO FAMILY
KCNC-CBS DENVER 634 HBO 2 EAST
CNN WELD COUNTY 636 HBO SIGNATURE
KRMA-PBS DENVER 638 HBO COMEDY
KMGH-ABC DENVER 639 HBO ZONE
WGN-CHICAGO
KS DENVER
B -ATLANTA 1 ESPN DIGITAL CHOICE CINEMAX MULTIPLEX
1 ESPN 308 GAME SHOW NETWORK 600 CINEMAX EAST
1 KBDI-PBS BROOMFIELD 311 E!STYLE NETWORKS 602 MORE MAX EAST
1 KCEC-UNIVISION 326 DISCOVERY HEALTH 604 ACTION MAX
1 DISCOVERY CHANNEL 328 PLANET GREEN 605 THRILLER MAX
1 ABC FAMILY 329 THE HUB
1 DAYSTAR 330 MILITARY CHANNEL
1 KDEN -TELEMUNDO LONGMONT 331 INVESTIGATION DISCOVERY SHOWTIME MULTIPLEX
2 GALAVISION 332 THE SCIENCE CHANNEL 650 SHOWTIME EAST
2 KTVD- MY20 DENVER 335 SCI-FI CHANNEL 652 SHOWTIME TOO EAST
2 KDVR-FOX DENVER 340 THE BIOGRAPHY CHANNEL 654 SHOWTIME SHOWCASE
2 LOCAL ORIGINATION CHANNEL 341 HISTORY CHANNEL INTERNATIONAL 656 SHOWTIME EXTREME
2 USA 342 BBC AMERICA 658 SHOWTIME NEXT
2 LIFETIME 343 SLEUTH 659 SHOWTIME FAMILY
2 OVC 360 BRAVO 660 SHOWTIME WOMEN
2 MTV 364 HISTORY CHANNEL-EAST
2 SPIKE TV 372 LIFETIME MOVIE NETWORK
2 TNT-TURNER NETWORK TELEVISION 380 WOMEN'S ENTERTAINMENT(ROMANCE) THE MOVIE CHANNEL MULTIPLEX
3 A&E 383 HGTV-EAST 680 THE MOVIE CHANNEL
3 SCI-FI CHANNEL 404 DISNEY XD 682 TMC XTRA EAST
3 NICKELODEON 409 THE N
3 CMT-COUNTRY MUSIC TELEVISION 410 NOGGIN
3 ESPN2 414 G4TV
3 FOX SPORTS ROCKY MOUNTAIN 420 BLOOMBERG STARZ!MULTIPLEX
3 LEARNING CHANNEL 440 ESPN2 670 STARZ!
3 IHE WEAIHtH CHANNEL 441 ESPN NEWS 672 SIAHL!EDGE-EASI
3 ANIMAL PLANET 442 ESPN CLASSIC SPORTS 675 STARZ!CINEMA
4 HISTORY CHANNEL 445 THE GOLF CHANNEL 676 STARZI KIDS&FAMILY
4 KPXC-ION DENVER 453 FOX SOCCER CHANNEL
4 THE TRAVEL CHANNEL 455 VERSUS DMX MUSIC CHANNELS
4 I URNER CLASSIC MOVIES 456 I HE UU I DOUR CHANNEL 900 BEAUTIFUL INS I RUMEN IS
4 THE DISNEY CHANNEL 457 SPEED CHANNEL 901 JAZZ VOCAL BLENDS
4 HOME AND GARDEN TELEVISION 458 FIT TV 902 HOTTEST HITS
4 THE CARTOON NETWORK 466 MTV2 903 MODERN COUNTRY
4 AMERICAN MOVIE CLASSICS 474 FUSE 904 ALTERNATIVE ROCK
480 TRINITY BROADCAST NETWORK 913 COFFEEHOUSE ROCK
484 INSPIRATIONAL LIFE 914 DANCE
ANALOG PREMIUMS 490 FOX MOVIE CHANNEL 915 CONTEMPORARY CHRISTIAN
15 HBO 491 INDEPENDENT FILM CHANNEL 916 ALBUM ROCK
17 CINEMAX 610 ENCORE 917 HARD ROCK
612 ENCORE ACTION 918 80'S HITS
PAY-PER-VIEW 614 ENCORE LOVE 919 70'S HITS
801 INDEMAND1 616 ENCORE MYSTERY 920 CLASSIC R&B
802 INDEMAND2 618 ENCORE DRAMA 921 TRADITIONAL COUNTRY
803 INDEMAND4 620 ENCORE WESTERNS 922 SOFT HITS
804 INDEMANU5 622 ENCUREWAM 923 RE HO DANCE
852 PLAYBOY 924 GROOVE LOUNGE
853 FRESH! 925 BIG BAND/SWING
855 CLUB-JENNA 926 SMOOTH JAZZ
927 NEW AGE
928 HOLIDAY'S&HAPPENINGS
NORTHERN COLORADO 929 GREAT STANDARDS
930 GOLDEN OLDIES
- .-� Cable CHANNEL LINE UP 931 REGGAE
932 CHILDREN'S
PLATTEVILLE 933 ADULT CONTEMPORARY
935 LITE CLASSICAL
1-800-480-7020 GILCREST 937 ROCK'n ROLL OLDIES
939 CLASSIC ROCK
WWW.USCABLE.COM WELD COUNTY 941 URBAN BEAT
t Cable
P.O. Box 356
Johnstown, Colorado 80534
1.800.480.7020
ANNUAL.NOTICE-2010
All of us at US Cable appreciate your choosing US Cable to provide your services. To ensure that you understand our service and killing procedures,we have
outlined essential information below.
BILLING POLICIES AND PROCEDURES
Billing: Our billing cycle typically runs from the first of the month to the end ofthc month and services are billed in advance. The bills you receive will show the
total amount due and the payment due date. If your account is past due,an administrative fee of$6.00 will be added to your account to offset the additional work
required for collection. When you subscribe to our services,you agree to pay us monthly by the payment due date reflected on the monthly bill for the service and for
any other charges due to us.including any administrative late fees or related fees,charges and assessments due to late payments or non-payments,any returned check
fees,and other separate or additional fees.You agree to pay all taxes.franchise fees,and other charges.if any,which are now or may in the future,be assessed on the
services you receive from us. Payments received from you will be deemed to be voluntarily paid_ If there are billing errors or requests for credit.you must bring
those to our attention within 30 days from the billing date for which you are seeking correction.
Disconnect for Non-Pay: Failure to pay all charges within the allotted time will result in a disconnection of service. Any subsequent reconnect will be subject to the
payment of a reconnection fee,all back balances.15 month's service charges.and all costs of collection(if any). Delinquent customers will also not be eligible for
any promotional offers. If a technician is dispatched to collect payment at your door to prevent disconnection,a$20 collection fee will be charged to offset the
additional work required for collection. US Cable may assign unpaid balances to a collection agency for appropriate action. Customer agrees to reimburse US Cable
for all expenses incurred to recover sums due,including but not limited to collection agency fees,attorney fees and other legal expenses.
Request for Connection: Request for connection maybe made at the cable system office,by mail or telephone. At the time of connection,the installation fee plus
the amount of the first month's billing is due. Billing begins on the date of the physical installation.
Request for Disconnection and Equipment Return: Requests for disconnects may be made at the cable system office,by mail or telephone. Any in-house cable-
owned equipment must be returned to the local cable office. Failure to return the equipment within 15 days of the requested disconnect date will make the customer
liable for the charges outlined in the service agreement.plus any costs of collection. The current charges for unretumed equipment are listed in this notice.
US Cable Property: The customer agrees that he/she will not alter,disturb or remove any portion of the company's equipment or material,will adequately
safeguard the company's property against others,and will not hire or pennit anyone other than authorized US Cable personnel to perform work on the company's
equipment or material.
Repair of Equipment: US Cable will repair and/or replace any defective system components.including any equipment,at no charge unless the consumer
necessitates such repair due to abuse. In this case.a charge will be assessed.
Access to Customer Premises:The customer agrees to allow US Cable access at a reasonable time to customer's premises to inspect and/or replace company's
equipment.
Transfer and Assignment:Customers may not transfer or assign their converters and other equipment without the consent of US Cable.
Suspension of Service: US Cable may suspend or terminate service to any customer who is using the service in a manner which interferes with or impairs the use by
any other customer,or to any customer who is fraudulently using the service.
Indemnity: In requesting service,customers agree to hold US Cable hannless from and against all claims,suits.fees and other liabilities for damages to property or
injury.or death to any person arising from the installation and provision of service except that which was caused by the negligent or willful misconduct of US Cable
or its authorized employees or agents.
Right of Way: In requesting and accepting service,customer grants US('able.without fee.the easement and rights-of-way necessary to render service to the
customer.
Disruption of Service: US Cable will not be responsible for any failure or interruptions ofprogranuning or service resulting from circumstances beyond its control.
Upon notification by a customer ofa service interruption,US Cable will credit the customer a pro-rated amount for each hour exceeding the first 24 hours that cable
service is interrupted if interruption is not the result of a natural disaster or customer related. Such a request shall be provided to US Cable no later than 15 days after
such interruption,
Service/Trouble Calls:If a customer has a technical problem that is cable system related there will be no charge for the trouble call. In cases where the problem is
the result of unauthorized tampering with the cable,customer owned equipment or wiring,or abuse of the cable company's equipment,a service call charge may be
assessed.
Adult At Home Policy: US Cable policy is that our installers and technicians will not enter your home to perform work if a responsible adult is not present. This
policy is essential to protect both you and US Cable employees.
A CLEAR PICTURE AND HOW TO KEEP IT
We do everything possible to make sure the picture you receive is the best it can possibly be. If you're experiencing reception problems,there could be a quick easy
solution right in your home. Before you call us.please review the follow troubleshooting checklist:
I. Make sure your TV and the receiver arc plugged into a live electrical outlet and are turned on.
2. For receiver use.make sure your TV is turned to channel 3(video input for some televisions).
3. Hand-tighten all the connections to your TV,VCR and receiver.
4. Switch all cable-ready TV's to"CATV".
5. If you have more than one cable outlet.check to see if the problem is occurring on all TV's connected to our cable television service.
6. Check all the channels to deterrnine if the problem is on only one channel.on all channels,or on a group of channels.
7. Make sure the batteries in your remote are working properly.
If you've tried all the items on this checklist and the problem is still not resolved.please call our Customer Service Departlnent at 1-800-480-7020.
MOTHER NATURE CAN AFFECT CABLE SIGNAL
Lightning: During electrical storms,we advise that you unplug your television sells)and disconnect your incoming cable line. We are not responsible for any
damage to customer-owned equipment caused by lightning.
Picture Distortion/Sun Outages: For a few days in the Spring and Fall.brief interruptions(5-10 minutes)in satellite-delivered programming may occur due to an
alignment between the sun.the orbiting communications satellite and our receiving antenna We thank you for your understanding during these brief"sun outages".
SIGNAL QUALITY COMPLAINT RESOLUTION
US Cable has in effect the following procedures to ensure that any complaints that may arise concerning the technical quality of the cable television signals we deliver
to you are promptly and efficiently resolved:
Should you have any questions or concerns regarding your cable television service.we urge you to call our Customer Service department at 1-800-480-7020. A
service technician will analyze the complaint and make an initial assessment as to its probable cause and will investigate complaints concerning the technical quality
of cable television signals within one business day of receipt,consistent with our ability to access your premises if such access is deemed necessary to resolve the
complaint.
All efforts will be made by our service technicians and other employees to resolve any complaints concerning the technical quality of service promptly and efficiently.
If our service technician fails to correct the problem,you may contact US Cable at I-800-480-7020 and we will review the complaint and the corrective action taken.
If we arc not able to take any further action to correct the problem,we will promptly inform you of our determination and the reasons we cannot correct the problem.
If you believe our investigation and handling of a complaint is deficient in some manner.you may contact the local franchising authority listed on your pilling
statement.
CUSTOMER CONCERN RESOLUTION
Should you have any questions or concerns regarding your cable television service.please contact our Customer Service department at 1-800-480-7020. If you are
unable to get a problem resolved to your satisfaction,you may submit your complaint in writing. When writing to us.please include your name,address,telephone
number,and description of error and mail to US Cable,P.O.Box 356 Jolmstown,CO 80534.
In addition,if you are dissatisfied with our handling of your complaint.you may contact your local franchising authority. You will find the address of your
franchising authority on your monthly statement.
For immediate closed caotionin,g concerns contact: For written closed motioning concerns contact:
US Cable of Coastal-Texas.L.P. US Cable of Coastal-Texas,L.P.
ATTN: Josh Patchett A ITN: Josh Patchett
closedcaptioninggyco.uscable.com 266 Basher Drive Unit 4
Call 970-587-2243 Berthoud,Colorado 80513
CABLE TELEVISION PRIVACY RIGHT NOTICE
The following information is being provided so that you are made aware of limitations placed on this cable company under the Federal Cable Communications Act of
1984 and 1992.
This cable system collects and maintains personally identifiable information concerning customers. That information includes billing records,service maintenance
and repair records.premium and pay per view service subscription information,marketing information,and complaints. Ilntess otherwise noted all personally
identifiable information is used solely for the normal business purpose of offering and rendering cable television service to you Some persons have access to such
information when necessary,and may be on a day to day basis. Those people include cable system employees,cable system sales agents.businesses which provide
service to the cable system.
As a customer you may review any personal information held by us,which pertains to you. You must give ten business days notice of your wish to review such
information,in order to give us an opportunity to locate and if necessary,prepare such information for review. If you wish to review your personal information,
please contact us by letter or telephone to arrange for a review. The review will be at our local system business office. You may request correction of any errors in
personal information,which we collect or maintain pertaining to you.
We are permitted to collect personally identifiable information by law only to the extent necessary to conduct our business. In addition,the law allows us to disclose
your name and addresses for non-cable service-related mailing lists or other purposes unless you tell us you do not wish for us to disclose that information. However,
such disclosure of name and addresses may not be in a form that discloses the extent or type of any use you make of services we provide,or the nature of any
transaction you make over the cable system. If you do not wish to have your name and address disclosed even in this limited manner.or if you wish to limit the
circumstances in which we will disclose this information,please contact our office.
Except as indicated in the preceding paragraph,we may not disclose personally identifiable information without your consent,unless we are required to do so by court
order. If we are served with a court order requiring disclosure of personally identifiable information conceming a customer we will inform the customer before any
information is released. Under some circumstances,a government entity may seek a court order to obtain personally identifiable information from the cable system
conceming a cable customer. The customer must be given an opportunity to contest issuance of such an order.
Any person aggrieved by an act of a cable operator in violation of these federal limitations on the collection and disclosures of personally identifiable information may
bring a civil action in Ilnited States District Court to enforce the limitations.
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US CABLE OF COASTAL -TEXAS,L.P.
266 BASHER DRIV,UNIT 4
BERTHOUD CO 80513 f �`
TELEPHONE 1-800-480-7020
FAX 970-587-4208
November 29, 2010
Weld County
Attn: County Commissioner
PO Box 758
Greeley, Colorado 80632
Dear County Commissioner,
Enclosed you will find a copy of the Annual Notice and Channel Line-up/Rate card that
US Cable recently sent to all of our subscribers in your area.
If you have any questions or concerns please feel free to call me.
US Cable appreciates the opportunity to serve the Johnstown and Milliken areas.
Sincerely yours,
Dave Kavanagh— General Manager
Q,e,owwwwhi pcv is Qt. C1R
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*=•. = _ Cable Ce -== Cable
BASIC CABLE SERVICE MONTHLY RATE 1.800.480.7020 or
Limited Basic Cable $21 95
Expanded Basic Cable'(includes Limited) $4]95 www.uscable.com
Analog Converter $1.95
'Expanded service required is receNe digital service
DIGITAL SERVICE MONTHLY RATE
DIGITAL SERVICE PRICING DOES NOT INCLUDE DIGITAL EQUIPMENT NORTHERN COLORADO
Digital Sports Xtra Pak $3 95
(when Choice toDigtalChoice) $2 00 CHANNEL LINE-UP
Digital Choice 512.90
Digital Choice Xtra $1490 & RATE CARD
Starz Multiplex'must have Digital Choice $7 95
Each Multiplex(HBO.MAX,Showtime orTMC) $1295 Johnstown
Digital ShowtimeRMC $1395
Digital HBO/MAX $1945 Milliken
Digital ShowliMe/TMOSLarz $20 45
Digital Extreme(Includes all 5 Multiplexes) $3695 Weld County
HO SERVICES MONTHLY RATE Larimer County
HD Local Broadcast in OAM FREE
HD Basic(with qualifying package) FREE
HD Basic(without qualifying package-call for details) $5
HO Plus(with qualifying package-call for details) $4.95 To reach us by mail:
US Cable
'digital equipment required to receive Digital.HO Basic or Plus programmms PO Box 356
DIGITAL EQUIPMENT' MONTHLY RATE Johnstown,CO 80534
Digital Receiver-Primary Outlet $8 00 (please include your name,address and account number)
Digital Receiver-Additional Outlet $6.00
Standard Digital Video Recorder $8.95 To reach us by email'.
Standard Digital Video Recorder wl DVD Burner $12.95 request((Il,co.usceble.com
HD Dual Tuner DVR (with qualifying package) $18.00
HO Dual Tuner DVR (non-qualifying package) $23.00
US Cable Office:(Exit 252 off I-25 8 go
HIGH SPEED INTERNET-BUNDLED' MONTHLY RATE Johnstown Gateway Park
LITE -756 Kbps 12 X Faster than dial up $27.95 266 Basher Drive#4
SONIC-8 Mbps 100 X Faster than dial up $42 95 Berthoud,CO 80513
HYPERSONIC-12 Mbps 200 X Faster than dial up $54 95
Customer Lobby Hours:
when added to any other service 8:00 a.m.to 5:30 p.m.Mondays through
HIGH SPEED INTERNET-A LA CARTE' MONTHLY RATE 9:00 a.m.to 1:00 p.m.Saturdays
LITE -756 Kbps 12 X Faster than dial up $32 95 Closed Sundays
SONIC-8 Mbps 100 X Faster than dial up $47 95
HYPERSONIC-12 Mbps 200 X Faster than dial up $59.95 Call Center Hours:
8:00 a.m.to 8:00 p.m.Mondays through Fridays
'single service 900 a.m.to 1:00 p.m.Saturdays
DIGITAL PHONE MONTHLY RATE
Local Only 82495
Local&LD $39.95
Double Play(must have video or modem) $34.95
Triple Play(must have video and modem) $29 95 A digital receiver is required to receNe any digital service.Standard installation to
Second Line $14.95 first television or modem outlet.Commercial and nonstandard installations and
other services not listed here ell be charged time and materials.Taxes and
$B.o°
Feature Pack 1 franchise lees and regulatory recovery fees are additional to all fated paces,where
Feature Pack 2 $3 00 applicable.Call a visit our webate ter more information or details about services
Feature Pack 3 $11 00 and prices.Certain services are available seperatete Or as part of other solace
Caller Name Delivery $2 00 levels not all services are available in all areas.You must subscribe to Basic cable
Unlisted Number $4 50 to receive any other cable television semce,end you may need to rent a
receiveraonverter and remote control at a seperate charge to receive certain
services. eallabllTy of channels may vary.Internet speeds stated are maximum
SERVICE PROTECTION PLANS MONTHLY RATE upeedaaodmay varv:many tact's affect speeds Minimum PC system
Service Advantage Plan(SAP-Monthly Recurring) $2 49 requirements apply.Other restnetiers may apply
Phone Wiring Maintenance(TAP-Monthly Recurring) $3.95
Network Advantage Plan(NAP-Wireless Router( $9.95
Multi-Advantage Plan(Ind SAP and TAP) 85.95
All Advantage Wireless Plan(Inc.SAPITAP/NAP) $15.90
STANDARD INSTALLATION CHARGES RATE
New Installation(home not wired) $49 95 MISCELLANEOUS CHARGES RATE
Reconnection(home previously wired) 824 95 Home Based Trouble Call(minimum) $24.95
Digital Service(separate trip) $49.95 Hourly Service Charge $49.95
Digital Service Upgrade(from US Cable office) $5 00 Administrative Fee $6.00
Additional Outlet(time of initial installation) $19 95 NSF/Returned Check Fee $20.00
Additional Outlet(separate trip) $24.95 Field Collection Fee $20.00
Relocate Outlet(time of initial installation) $19.95
Relocate Outlet(separate trip) $24 95
VCR/DVD/Stereo Hook-up(time of initial installation) $9.95
VCRIDVD/Stereo Hook-up(separate trip) $19 95 EQUIPMENT CHARGES-DAMAGED OR UNRETURNED
Digital Video Recorder(DVR Installation-separate trip) 82995 Standard-Def Digital Convener $17500
HD Installation each box(time of initial installation) 59.95 Hi-Del Digital Converter $32000
HD Installation firs)box(separate tripe $49.95 Standard&Hi-Def Digital Converter $49500
HO Installation each additional box(separate trip)' $2495 Remote Control $15
Standard Drop Bury(125 feet or less) $99.95 High-Speed Internet Modem $125.00
Additional Drop Footage(aerial or buried over 125 feet) $.50 per ft. High-Speed Internet Wireless Router/Modem $125.00
Non-Standard Installation Time 8 Materials eMTA $125.00
• Network Advantage Plan(NAP)Installation $49.95
'ask about discount on installation for qualifying paks
effective January 1,2011 effective January 1,2011 JTM
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Cable
P.O. Box 356
Johnstown, Colorado 80534
1.800.480.7020
ANNUAL NOTICE-2010
All of us at US Cable appreciate your choosing US Cable to provide your services. To ensure that you understand our service and billing procedures.we have
outlined essential information below.
BILLING POLICIES AND PROCEDURES
Billing: Our billing cycle typically runs from the first of the month to the end of the month and services are billed in advance. The bills you receive will show the
total amount due and the payment due date. If your account is past due,an administrative fee of$6.00 will be added to your account to offset the additional work
required for collection. When you subscribe to our services,you agree to pay us monthly by the payment due date reflected on the monthly bill for the service and for
any other charges due to us,including any administrative late fees or related fees,charges and assessments due to late payments or non-payments,any returned check
fees,and other separate or additional fees.You agree to pay all taxes,franchise fees,and other charges,if any,which are now or may in the future,be assessed on the
services you receive from us. Payments received from you will be deemed to be voluntarily paid. If there are billing errors or requests for credit,you must bring
those to our attention within 30 days from the billing date for which you are seeking correction.
Disconnect for Non-Pay: Failure to pay all charges within the allottedtime will result in a disconnection of service. Any subsequent reconnect will be subject to the
payment of a reconnection fee,all back balances,1"month's service charges,and all costs of collection(if any). Delinquent customers will also not be eligible for
any promotional offers. If a technician is dispatched to collect payment at your door to prevent disconnection,a$20 collection fee will be charged to offset the
additional work required for collection. US Cable may assign unpaid balances to a collection agency for appropriate action. Customer agrees to reimburse US Cable
for all expenses incurred to recover sums due,including but not limited to collection agency fees,attorney fees and other legal expenses.
Request for Connection: Request for connection may be made at the cable system office,by mail or telephone. At the time of connection,the installation fee plus
the amount of the first month's billing is due. Billing begins on the date of the physical installation.
Request for Disconnection and Equipment Return: Requests for disconnects may be made at the cable system office,by mail or telephone. Any in-house cable-
owned equipment must be returned to the local cable office. Failure to return the equipment within 15 days of the requested disconnect date will make the customer
liable for the charges outlined in the service agreement,plus any costs of collection. The current charges for unretumed equipment are listed in this notice.
US Cable Property: The customer agrees that he/she will not alter,disturb or remove any portion of the company's equipment or matenal,will adequately
safeguard the company's property against others,and will not hire Or permit anyone other than authorized US Cable personnel to perform work on the company's
equipment or material.
Repair of Equipment: US Cable will repair and/or replace any defective system components,including any equipment,at no charge unless the consumer
necessitates such repair due to abuse. In this case,a charge will be assessed.
Access to Customer Premises:The customer agrees to allow US Cable access at a reasonable tune to customer's premises to inspect and/or replace company's
equipment.
Transfer and Assignment:Customers may not transfer or assign their conveners and other equipment without the consent of US Cable.
Suspension of Service: US Cable may suspend or terminate service to any customer who is using the service in a manner which interferes with or impairs the use by
any other customer,or to any customer who is fraudulently using the service.
Indemnity: In requesting service,customers agree to hold US Cable hannless from and against all claims,suits,fees and other liabilities for damages to property or
injury,or death to any person arising from the installation and provision of service except that which was caused by the negligent or willful misconduct of US Cable
or its authorized employees or agents.
Right of Way: In requesting and accepting service,customer grants US Cable,without fee,the easement and nghes-of--way necessary to render service to the
customer.
Disruption of Service: US Cable will not be responsible for any failure or interruptions of programming or service resulting from circumstances beyond its control.
Upon notification by a customer ofa service interception,US Cable will credit the customer a pro-rated amount for each hour exceeding the first 24 hours that cable
service is interrupted if interruption is not the result of a natural disaster or customer related. Such a request shall be provided to US Cable no later than 15 days after
such interruption.
Service/Trouble Calls:If a customer has a technical problem that is cable system related,there will be no charge for the trouble call. In cases where the problem is
the result of unauthorized tampering with the cable,customer owned equipment or wiring,or abuse of the cable company's equipment,a service call charge may be
assessed.
Adult At Home Policy: US Cable policy is that our installers and technicians will not enter your home to perform work if a responsible adult is not present. This
policy is essential to protect both you and US Cable employees.
A CLEAR PICTURE AND HOW TO KEEP IT
We do everything possible to make sure the picture you receive is the best it can possibly be. If you're experiencing reception problems-there could be a quick,easy
solution right in your home. Before you call us,please review the follow troubleshooting checklist:
1. Make sure your TV and the receiver are plugged into a live electrical outlet and are turned on.
2. For receiver use,make sure your TV is turned to channel 3(video input for some televisions).
3- Hand-tighten all the connections 10 your TV,VCR and receiver.
4. Switch all cable-ready TV's to"CATV".
5. If you have more than one cable outlet,check to see if the problem is occurring on all TV's connected to our cable television service
6. Check all the channels to determine if the problem is on only one channel,on all channels,or on a group of channels.
7. Make sure the batteries in your remote are workingproperly.
If you've tried all the items on this checklist and the problem is still not resolved,please call our Customer Service Department at 1-800-480-7020.
MOTHER NATURE CAN AFFECT CABLE SIGNAL
Lightning: During electrical storms,we advise that you unplug your television set(s)and disconnect your incoming cable line. We are not responsible for any
damage to customer-owned equipment caused by lightning.
Picture Distortion/Sun Outages: For a few days in the Spring and Fall,brief interuptioms(5-10 minutes)in satellite-delivered programming may occur due to an
alignment between the sun,the orbiting communications satellite and our receiving antenna. We thank you for your understanding during these brief"sun outages".
SIGNAL QUALITY COMPLAINT RESOLUTION
US Cable has in effect the following procedures to ensure that any complaints that may arise concerning the technical quality of the cable television signals we deliver
to you are promptly and efficiently resolved:
Should you have any questions or concerns regarding your cable television service,we urge you to call ow Customer Service department at 1-800-480-7020. A
service technician will analyze the complaint and make an initial assessment as to its probable cause and will investigate complaints concerning the technical quality
of cable television signals within one business day of receipt,consistent with our ability to access your premises if such access is deemed necessary to resolve the
complaint.
All efforts will be made by our service technicians and other employees to resolve any complaints concerning the technical quality of service promptly and efficiently.
If our service technician fails to correct the problem,you may contact US Cable at 1-800-480-7020 and we will review the complaint and the corrective action taken.
If we are not able to take any further action to wrred the problem,we will promptly infonn you of our determination and the reasons we cannot correct the problem.
If you believe our investigation and handling of a complaint is deficient in some manner,you may contact the local franchising authority listed on your killing
statement.
CUSTOMER CONCERN RESOLUTION
Should you have any questions or concerns regarding your cable television service,please contact our Customer Service department at 1-800-480-7020. If you are
unable to get a problem resolved to your satisfaction,you may submit your complaint in writing. When writing to us,please include your name,address,telephone
number,and description of error and mail to US Cable,P.O.Box 356 Johnstown,CO 80534.
In addition,if you are dissatisfied with our handling of your complaint,you may contact your local franchising authority. You will find the address of your
franchising authority on your monthly statement.
For immediate closed captioning concerns contact: Fur written closed captionin concerns contact:
US Cable of Coastal-Texas,L.P. US Cable of Coastal-Texas.L.P.
ATTN: Josh Patchett ATFN: Josh Patchett
closedcaptioning@co.uscable.com 266 Basher Drive Unit 4
Call 970-587-2243 Berthoud Colorado 80513
CABLE TELEVISION PRIVACY RIGHT NOTICE
The following information is being provided so that you are made aware of limitations placed on this cable company under the Federal Cable Communications Act of
1984 and 1992.
This cable system collects and maintains personally identifiable information concerning customers. That information includes billing records,service maintenance
and repair records.,premium and pay per view service subscription information,marketing information,and complaints. Unless otherwise noted,all personally
identifiable information is used solely for the normal business purpose of offering and rendering cable television service to you Some persons have access to such
information when necessary,and may be on a day to day basis. Those people include cable system employees,cable system sales agents,businesses which provide
service to the cable system.
As a customer you may review any personal information held by us,which pertains to you. You must give ten business days notice of your wish to review such
information,in order to give us an opportunity to locate and if necessary,prepare such information for review. If you wish to review your personal infonnation,
please contact us by letter or telephone to arrange for a review. The review will be at our local system business office. You may request correction of any errors in
personal information,which we collect or maintain pertaining to you.
We are pennited to collect personally identifiable information by law only to the extent necessary to conduct our business. In addition.the law allows us to disclose
your name and addresses for non-cable service-related mailing lists or other purposes unless you tell us you do not wish for us to disclose that information. However,
such disclosure of name and addresses may not be in a form that discloses the extent or type of any use you make of services we provide,or the nature of any
transaction you make over the cable system. If you do not wish to have your name and address disclosed even in this limited manner,or if you wish to limit the
circumstances in which we will disclose this information,please contact our office.
Except as indicated in the preceding paragraph,we may not disclose personally identifiable infonnation without your consent,unless we are required to do so by court
order. If we are served with a court order requiring disclosure of personally identifiable information concerning a customer we will inform the customer before any
information is released. Under some circumstances,a government entity may seek a court order to obtain personally identifiable information from the cable system
concerning a cable customer. The customer must be given an opportunity to contest issuance ofsuch an order.
Any person aggrieved by an act of a cable operator in violation of these federal limitations on the collection and disclosures of personally identifiable information may
bring a civil action m United States District Court to enforce the limitations.
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