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Home My WebLink About20112404.tiff RESOLUTION RE: APPROVE EMPLOYMENT FIRST COUNTY PLAN FOR 2010-2011 PROGRAM OPERATIONS AND AUTHORIZE CHAIR TO SIGN WHEREAS, the Board of County Commissioners of Weld County, Colorado, pursuant to Colorado statute and the Weld County Home Rule Charter, is vested with the authority of administering the affairs of Weld County, Colorado, and WHEREAS, the Board has been presented with an Employment First County Plan from the County of Weld, State of Colorado, by and through the Board of County Commissioners of Weld County, on behalf of the Department of Human Services, to the Colorado Department of Human Services, commencing October 1, 2010, and ending September 30, 2012, with further terms and conditions being as stated in said plan, and WHEREAS, after review, the Board deems it advisable to approve said plan, a copy of which is attached hereto and incorporated herein by reference. NOW, THEREFORE, BE IT RESOLVED by the Board of County Commissioners of Weld County, Colorado, that the Employment First County Plan for 2010-2011 Program Operations from the County of Weld, State of Colorado, by and through the Board of County Commissioners of Weld County, on behalf of the Department of Human Services, to the Colorado Department of Human Services be, and hereby is, approved. BE IT FURTHER RESOLVED by the Board that the Chair be, and hereby is, authorized to sign said plan. The above and foregoing Resolution was, on motion duly made and seconded, adopted by the following vote on the 12th day of September, A.D., 2011. BOARD OF COUNTY COMMISSIONERS WELD COUNTY, COLS ADO ATTEST: r IN pa L- ® c LL4C eti 2: a kmeyer, hair I( Weld County Clerk to the Board ^ am, S=-n nw-y, Pro-Tem BY: f///JJa*117 n27 , Deputy Cterk to the Board ` -- -� Garcia APPRQVE,D AS T • ��/� C David E. Lon V ty Attorney c Wen rya ti/la✓t��J Douglat Rademac er Date of signature: 7/204/ ay' C CrUcaB5\-) a A SL) 2011-2404 q - la I I q ai ll HR0082 MEMORANDUM 1861 - 2011 DATE: September 8, 2011 TO: Barbara Kirkmeyer, Chair, Board of Count Co missioners WELD , OUNTY FR: Judy A. Griego, Director, Dep ent of ervlc RE: Weld County Department of Human Services' Employment Services' Employment First Grant Enclosed for Board approval is the Department's Employment Services' Employment First Grant. This Grant was reviewed under the Board's Pass-Around Memorandum dated September 1, 2011, and approved for placement on the Board's Agenda. The 2010-2011 Plan outlines the overall program design and Weld County's intent to provide services to Food Assistance applicants and recipients who are mandated to participant in this program based on the Personal Responsibility and Work Opportunities Act of 1996. This Plan covers a two year period: October 1, 2010 through September 30, 2011, and October 1, 2011 through September 30, 2012. The total amount of funding is projected to be $349,296.71, which is our current funding level. If you have any questions, please contact me at extension 6510. 2011-2404 I5 S k• • • It a EMPLOYMENT FIRST COUNTY PLAN For WELD County Program Operations 10/1/2010-9/30/2011 10/1/2011-9/30/2012 Prepared by: Dora E. Lara Phone Number: 970 353-3800 Email address: dlara(o�co.weld.co.us Date: 8/23/2011 Return completed Plan by mail, fax, or e-mail to: Colorado Department of Human Services Food Assistance/Employment First 1575 Sherman Street, 3rd Floor Denver, CO 80203 ATTN: Kathy Mahoney FAX: 303-866-5098 Kathleen.Mahonevstate.co.us 0 County Plan Instructions The purpose of the Colorado Employment First (EF) Program is to implement the USDA Supplemental Nutrition Assistance Program — Employment and Training program (SNAP-E&T). Federal legislation created the program to "Assist SNAP recipients in gaining skills, training or experience that will increase their ability to obtain regular employment." Ultimately the objective is to help Food Assistance applicants and recipients reduce their need for supplemental benefits. The major focus of EF is improving participants' basic job seeking skills - satisfactorily completing a Master Application, Mock Interview, and Job Search Plan; and providing work experience and a good reference through the workfare program —thereby making them more competitive in today's job market. Funding to operate an Employment First Program is contingent upon approval of the County Plan by the State Employment First Unit. The local Employment First supervisor and the County Director or designee must sign the Plan. Each county must submit a Plan of Operation for federal fiscal year October 1, 2010 - September 30, 2011. When completing your county plan please refer to the corresponding Guidance for each section. Complete this packet and include the following attachments: A completed EF Budget Packet for a 12 month period, and Cost Allocation Plan- Employment Services Fiscal Manual, Attachment A. A detailed organizational chart of your Employment First ANorkfare program. The chart must include all positions funded in full or in part with EF funds. For each position, provide the staff person's full name and job title and indicate if the position is for EF direct client contact/delivery (EF-DCC/D), EF administrative (EF-ADM), or EF indirect costs (EF-ID). Be sure your chart includes all the following as applicable to your EF/WF program: first and second line supervisors, the agency director, the county social services director, and the local social services contact if you contract out the EF program. Attachment 14 — Contract or MOU if the Department of Human Services contracts with another agency to operate the EF Program. Not Applicable if Copy of form used for daily personal activity reports (PARs) (People soft - Electronic time sheets, sample) Attachment 1 — Copies of any approved cost plan or indirect cost rate agreement — A copy of any reports(s) required from the contractor. A sample of a typical itemized invoice (Sample of a previous June 2011 invoice) Attachment 2 Ai A floor plan or rough sketch of the EF space including estimated total square footage dedicated to EF as well as shared space such as lobby and classrooms. ( rough pdf scetch) . Attachment 3-a and 3-b 4 A copy of the county's Participant Reimbursement policy and tracking form. Attachment 4 1 A copy of any contracts between the local EF program and other local providers for activities or components. if A sample orientation packet that contains informational materials that you send home with the participant. Include the standard EF forms you have them sign, such as the Initial Site Contract, Assessment, etc. Attachment 5 An electronic copy of each PowerPoint used for: Employment First Orientation, Attachment 6 _ Initial Site, verbal presentation _ Comply/Competency Orientation, verbal presentation Competency Class, Attachment 7 Other EF Classes Offered, Attachment 8 A copy of the Competency workshop agenda, instructional materials/handouts, and forms used to review and document the completion of each competency (Master Application, Job Search Plan, and Interviewing) for each participant. Attachment 9 A copy of forms used to evaluate EF staff in the following areas: Attachment 10 • Case files • Orientation/comply orientation • Initial Site • Competency/job seeking skills classes • Follow-up groups • One on one appointment Copies of any forms used in EF that are not the standardized state forms including activity/component contracts, assessments, and follow-up/appointment letters, Attachment 11 Checklist of Components/Activities used in your county, Attachment 12 2 Local Contacts and Program Staff DSS Contact/Contract Monitor: Judy Griego, Human Services Director Address: PO Box A / 315 N 11`h Avenue, Building B, Greeley Colorado 80632 Phone: 970 352-1551 ext 6510 Fax: 970 353-5215 Email: griegoja@co.weld.co.us Contractor Representative: NA Address: Phone: Fax: Email: EF Supervisor: Dora E Lara Address: PO Box 1805 / 315 N 11th Avenue Building B, Greeley Colorado 80632 Phone: 970 353-3800 ext 6744 Fax: 970 353-3800 Email: dlara@co.weld.co.us EF Liaison with Food Assistance: Dora E Lara Address: PO Box 1805/ 315 N 11th Avenue Building B, Greeley Colorado 80632 Phone: 970 353-3800 ext 6744 Fax: 970 353-3800 Email: dlara@co.weld.co.us FA Supervisor: John Kruse, Assistance Payment Division Head Address: PO Box A/ 315 N 11`h Avenue Building C, Greeley Colorado 80632 Phone: 970 352-1551 ext 6300 Fax: 970 346-7691 Email: krusexje@co.weld.co.us FA Liaison with EF: Suzanne Cowan Address: PO Box A/ 315 N 11`h Avenue Building C, Greeley Colorado 80632 Phone: 970 352-1551 ext 6351 Fax: 970 346-7691 Email: cowanxsa@co.weld.co.us Social/Human Services Bookkeeper: Lennie Botorff, Business Office Division Head Address: PO Box A / 315 N 11`h Avenue Building B, Greeley Colorado 80632 Phone: 970 352-1551 ext 6537 Fax: 970 353-5215 Email: bottorll@co.weld.co.us Contractor Bookkeeper: NA Address: Phone: Fax: Email: 3 STAFF ASSIGNED EMPLOYMENT FIRST RESPONSBIILITIES (Include Back-up Staff) Name Title Phone Email Nancy J. Sanchez Client Services 970 353-3800 nsanchez@co.weld.co.us Technician II ext 6745 Genaro Avalos Client Services 970 353-3800 gavalos@co.weld.co.us Technician II ext 6746 Annette Gutierrez Client Services 970 353-3800 agutierrez@co.weld.co.us Technician ext 6743 Georgan Martinez Client Services 970 353-3800 gmartinez2@co.weld.co.us Technician II ext 67 Pat Curts Client Services 970 353-3800 pcurts@co.weld.co.us Technician ext 6742 Nereyda Torres Client Services 970 353-3800 ntorres@co.weld.co.us Technician ext 67 Receptionist Reception 970 353-3800 Customer Navigator ext 6720 Ana Rodriguez Client Service 970 353-3800 Technician II ext 6747 Alicia Lopez Client Service 970 353-3800 balopez@co.weld.co.us Technician ext 6733 EMPLOYMENT FIRST OFFICE(S) Address: PO Box 1805/ 315 N 11th Avenue, Building B, Greeley Colorado 80632 Phone: 970 353-3800 Fax: 970 346-7981 Days and Hours of Service: Monday through Friday Address: PO Box 1805/ 2950 9th Street, Fort Lupton Colorado 80621 Phone: 303 857-4052 ext 5892 Fax: 303 637-2436 Days and Hours of Service: Monday through Friday (Attach additional sheet if necessary) 4 What is your Employment First Schedule? In the calendar below, write in days and hours of orientations, competency/comply classes, individual appointments, drop-in hours, follow-up groups and any workshops. Also include, EF staff meetings, meetings with Food Assistance, regular agency meetings/trainings, time scheduled out of the office for work site or job development. If services are not offered daily or weekly, indicate this by writing "No EF" in the weeks or days where this may apply. Please include time set aside for answering and returning client phone calls. Daily Activities: The following activities take place throughout each day and not necessarily during a specific time of the day: • Answering and returning client phone calls. • Data entry of case comments, sanctions, and component and case status changes in CMBS End of Month Activities: The following activities take place towards the end of the month in an effort to assist participants in meeting the work requirement. • 8 different supports for both Greeley and Fort Lupton - 3 Workfare Support Groups -2 Education Support Groups -2 Limited English Support Groups -1GED & Employability Support Group, Fort Lupton only 5 I Mon Tue Wed Thu Fri 1 2 3 4 5 Ft Lupton Job App/Job Bi-Mon Staff Meetings 3-4 Ft Lupton Orientation 9-12 Greeley Job App/Job Greeley Orientation 9-12 Interview Competency Interview Competency 8:30-12:30 FU Activity Assignments 8:30-12:30 Comply FU Group 2-4 FU Activity Assignments 8:30-4:30 FU Activity Assignments 8:30-4:30 FU Activity Assignments FU Activity Assignments 8:30-4:30 8:30-4:30 8:30-4:30 8 9 10 11 12 Ft Lupton Job App/Job Ft Lupton Orientation 9-12 Greeley Job App/Job Greeley Orientation 9-12 Interview Competency Interview Competency 8:30-12:30 8:30-12:30 Comply FU Group 2-4 FU Activity Assignments FU Activity Assignments FU Activity Assignments FU Activity Assignments 8:304:30 8:304:30 8:30-4:30 8:304:30 FU Activity Assignments 8:304:30 15 16 17 18 19 Ft Lupton Job App/Job Bi-Mon Staff Meetings 3-4 Ft Lupton Orientation 9-12 Greeley Job App/Job Greeley Orientation 9-12 Interview Competency Interview Competency 8:30-12:30 FU Activity Assignments FU Activity Assignments 8:30-12:30 Comply FU Group 2-4 Ft Lupton WF Site Dev 2-4 8:304:30 8:304:30 FU Activity Assignments FU Activity Assignments FU Activity Assignments 8:304:30 8:304:30 8:304:30 22 23 24 25 26 Ft Lupton Job App/Job Ft Lupton Orientation 9-12 Greeley Job App/Job Greeley Orientation 9-12 Interview Competency Interview Competency 8:30-12:30 FU Activity Assignments 8:30-12:30 Comply FU Group 2-4 Greeley WF Site Dev 24 FU Activity Assignments 8:304:30 8:304:30 FU Activity Assignments FU Activity Assignments 8:304:30 8:30.4:30 FU Activity Assignments 8:304:30 29 30 31 1 2 Ft Lupton Job App/Job Bi-Mon Staff Meetings 3-4 Ft Lupton Orientation 9-12 Greeley Job App/Job Greeley Orientation 9-12 Interview Competency Interview Competency 8:30-12:30 FU Activity Assignments FU Activity Assignments 8:30-12:30 Comply FU Group 2-4 Greeley WF Site Dev 2-4 8:304:30 8:304:30 FU Activity Assignments FU Activity Assignments 8:30-4:30 8:30-4:30 FU Activity Assignments 8:30-4:30 6 Operational and Administrative Questions A - Referral and Case Creation Typically the Food Assistance worker is expected to schedule every person who is determined to be a mandatory work registrant for his or her first EF appointment within 14 days of his or her initial FA interview, using the EF 102 as an appointment letter. ➢ If the referral process in your county differs from this pattern, please describe it here. Not Applicable, Weld County Food Assistance is adhering to 14 day rule for establishing EF appointments and is using the EF 102 as an appointment letter. ➢ What are the most common problems you encounter in getting participants referred from the Food Assistance office to the initial Employment First appointment?What process is in place to resolve these problems? Receiving referrals from Food Assistance for client that are re-applying as a result of RRR are missed at times. Human Services, Assistance Payments department now receives a copy of active caseload reports twice per month in order for them to determine the clients who may have been missed as a result of RRR. ➢ The first step in creating an Employment First case is entering information from the EF 102 into CBMS to start an EF Plan. Describe how this is accomplished in your local EF program including staff assigned the task, how often it is done, and within what timeframe from receipt of the 102. This task is completed by EF staff. 102s are received daily from Human Services Food Assistance divisions. 102's are date stamped to document date of receipt. The document is checked in CBMS for active sanctions and to see if the household received expedited FA and noted on the form in order to later comply sanction. A new plan is entered in CBMS unless the last plan is less that 1 year older, in which case the last plan would be amended. ➢ Information is organized on Employment First CBMS reports by case assignment so please outline your caseload and case assignment policies, especially regarding at what point(s) the case assignment is changed. Begin with when an EF case is created in CBMS from the EF-102 and identify to whom cases are assigned, when, and by whom. Weld County's client caseload is assigned to Employment First within an alphabetical breakdown. A-G is assigned to Genaro Avalos, H-R is assigned to Nancy Sanchez, S-Z is assigned to Annette Gutierrez, and all South County cases are assigned to Georgan Martinez. Case assignment is programmed automatically through CBMS, Case Assignment data management system. Cases that CMBS cannot be automatically assigned are manually changed by Employment First staff. ➢ Many EF units have found that it is helpful to research cases on CBMS before orientation so the case manager knows a little about the status of the case before meeting with the participant. If you research cases, please attach any checklist or desk aid you use. See, Attachment 13 ➢ If you do not research cases prior to orientation, please explain why you've decided not take this step. Not Applicable 7 B - Files The filing system employed by the local EF unit is an important part of the overall service delivery system. Closed files need to be kept within the EF unit for 6 months and must be accessible for federal audits for three years. ➢ We require that every hard copy case file contain the participant's name, SSN, and CBMS case #. If you have a different file template, please describe Weld County abides by the States' template recommendation. ➢ Describe how you keep track of who is scheduled for orientation or appointments each day and how you monitor that required actions are taken on each case within the seven-calendar-day period. Individuals attending orientations and group appointments are tracked using weekly orientation lists or monthly group session list. Clients who fail to attend their appointments are sanctioned for non-compliance within 7 calendar days of the set appointment by one staff person. Individual client appointments are set up with their assigned case managers by using an outlook appointment calendar. Clients who fail to attend their appointments are sanctioned for non-compliance within 7 calendar days of the set appointment. A tickler system is in place to track cases that cannot be sanctioned for non-compliance. A case note for all appointments, describing the action taken, is entered in CBMS on all cases. ➢ Describe the filing system and guidelines, including answers to the following questions: A central filing system for Employment First cases contains both an alphabetical active and closed sections for record maintenance. Closed cases are kept onsite for a period of 6 months after which they are moved to an accessible central record storage area off site for the remainder of 5 years. Case managers and clerical staff maintain a number of cases at their desk depending on the case action needed to process the case. Clerical staff is responsible for EF cases from the point of referral to the EF orientation. Case managers are responsible for all EF cases after EF orientation and until the case closes. ➢ Describe your policies/procedures regarding standards and responsibilities for files and incoming mail. All incoming mail is sent to the EF program is received by Weld County Human Services central mail department. Received mail is then sent to Employment Services of Weld County Division and is dispersed to the assigned case manager mail boxes. All mail received is processed by EF staff and filled away within a 7 day period. ➢ Where are your files archived when they are moved out of the immediate file area? EF files are archived every 6 months and moved to a central storage facility for Human Services records at 300 8th Avenue Greeley Colorado. Records are available for review, for a period of 5 years. 8 C - Orientation The orientation is the first good overview of the program for the participants and it begins their Employment First activity. Because the orientation schedule has to accommodate all referrals from Food Assistance within a 14-day window, the logistics can be challenging. Seldom are referrals predictable enough to establish limits on the number of people for each orientation, so the orientation process must be elastic enough to expand to handle all those individuals reporting for their scheduled appointment within the timeframe. ➢ Describe the space set aside for orientation —where is it located relative to the EF staff desks, how big is it, are there tables or only chairs, how is seating arranged, is it reserved for EF or shared, if shared, how far in advance is it reserved, etc. Due to the lack of meeting rooms at the Employment First office, orientation is conducted off- site at 1551 N 17th Avenue, Greeley Colorado, once a week. The facility used for orientation has the capacity for seating 100 individuals which, include tables and chairs. The orientation is set up in classroom style to accommodate a projector and screen presentation. There is also sufficient room for a check in process. Two additional meeting rooms are available for small group sessions which include rescheduling appointments and holding small conferencing sessions. Because the facility is shared with other county departments it must be scheduled a year in advance. In Southern Weld County, the orientation meeting room is located at 2950 9th Street Fort Lupton Colorado and can accommodate up to 20 individuals. The meeting room is shared with other Weld County departments and must be scheduled 1 year in advance. ➢ What is the maximum number of participants scheduled for an orientation? 120 individuals can be scheduled at any given time. ➢ What percentage of participants referred to EF typically shows for orientation? The average show rate for orientation is approximately 40% to 50%. ➢ What happens when more individuals show than can be accommodated in the orientation room? Because the facility can hold 100 individuals this has not been an issue. The numbers of referrals are monitored weekly and referrals exceeding 120 individuals, are rescheduled for the following week. ➢ Describe the typical process for a participant from the time they arrive until orientation starts. Individuals are checked in as early as 8:30 am for a 9:00 am orientation. Once they are checked in they are given a packet of information which includes a Workforce Center registration application and CSBG supportive service application along with other agency and community resource brochures. They are asked to review the material while they await the start of orientation. Refreshments are provided while they wait. ➢ Please describe what each EF staff member is assigned to do on orientation days from preparation for, to completion of, the entire orientation process and include how long each part of the process usually takes. GREELEY OFFICE: Pre Orientation Set-up 8-8:30 (Each of EF staff are responsible for one the following tasks) • Picks up the client cases and orientation check-in list at main office • Two staff set up the room, table, chairs, laptops, projector and client folders for check-in and orientation 9 • Put up signage throughout the lobby foyer, prepares refreshments and greets customers • Prepare the Workfare work projects that will be completed by clients. • Fort Lupton case manager takes transferred calls and explains both rescheduled and comply process for clients that call in and are not going to attend orientation Check-in process 8:30-9:15 (Case managers are responsible for this process) • 3 case managers are assigned to check-in clients • 1 clerical support greets and directs customers to orientation room • 1 clerical support continues with the setup of workfare projects Orientation 9:15 am-1:00 pm (Case Managers and Clerical Support are involved) • Case managers are responsible for the EF presentations, duty is rotated throughout the month, 45 minute presentation • All staff is responsible for meeting with participants in a one-on-one setting and reviewing paperwork for completeness, reviewing the next appointment letter's steps with client, signing documents, and issuing gas assistance. • A clerical support staff person is responsible for initiating the workfare activity with the participants. • All staff are responsible for the clean-up and set up of the room at the end of each orientation session FORT LUPTON: Pre Orientation Set-up 8-8:30 (There are 2 EF staff are responsible for one the following tasks) • EF Case manager, set up the room, table, chairs, laptops, projector in the meeting room • EF Case manager makes client folders available for check-in and orientation • EF Case manager, prepares refreshments and treats customers • Clerical support, prepare the Workfare work projects that will be completed by clients • Clerical support, takes calls and explains both rescheduled and comply process for clients that call in and are not going to attend orientation Check-in process 8:30-9:15 (Case manager is responsible for this process) • Case manager is assigned to check-in clients Orientation 9:15 am-10:00 am, Initial site 10:00-11:00, Client Interviews 11:00 am-1:00 pm. • Case manager is responsible for the EF presentations, 45 minute presentation • Case manager is responsible for meeting with participants in a one-on-one setting and reviewing paperwork for completeness, reviewing the next appointment letter's steps with client, signing documents, and issuing gas assistance. • A clerical support staff person is responsible for initiating the workfare activity with the participants. • Case manager is responsible for the clean-up and set up of the room at the end of each orientation session ➢ How soon is non-compliance entered for no-shows from orientation and how do you verify that this has been done for all cases? Staff enters the no-shows from orientation within 7 days. Verification of data entry is conducted through a spot check system using the master orientation list. 10 D - Initial Site Many EF units have participants complete one hour of volunteer work immediately after the orientation in order to commence the 30-day workfare job search activity and assess participants' readiness for eventual workfare placement. It is important that this initial workfare activity be actual work that is clearly necessary, low-stress, and respectful of the participants' efforts. ➢ If you offer the initial site activity, describe how your EF unit obtains, plans and prepares the initial site work. Include details such as which other departments or outside agencies generally provide work, what kind of work is usually completed, and how you insure that you always have sufficient work for each initial site hour. Weld County Employment First provides for an Initial Site activity during orientation. The activities consist of basic clerical tasks, i.e. collating packets, folding flyer and brochures, highlighting forms, and stapling packets for various Human Service departments and Weld County departments. Activities have been designed to meet the physical needs of all EF participants. Projects are coordinated with county departments well in advance to insure their completion by established deadlines is met. There are a number of clerical tasks that individuals can choose from when engaging in the initial site project. ➢ Please provide the Power Point or script you use to: (1) introduce the initial site, (2) explain the purpose, (3) outline the work to be done, and (4) wrap up the session. See below, currently Weld does not provide a power point or written script on Initial Site activities. ➢ Describe a typical initial site from the beginning to the end of the activity, including the roles and responsibilities of each staff person and what processes are completed as part of the initial site (work evaluations, assessments, setting the next appointment, etc.) After EF orientation has been completed, staff will hold a 10 minute verbal presentation on the purpose of the initial site project which includes the types of activities that are submitted to the program, the importance of starting that activity immediately, benefits to both the participant and the agencies that submit projects. Participants are broken down into groups and they work on the assigned projects. Refreshments are provided as part of the Initial Site activity. Participants have the opportunity to network and enter into discussion about job search experiences such as places where they have seen job openings. In addition to the initial site process, each participant has the opportunity to also speak to an agency staff person regarding possible job opening posted through the WFC before being interviewed. Completed project are left on the working tables and EF staff are responsible for collecting the completed projects that participant have finished. 11 E - Assessment/Referrals . F The Employment First Program requires that a screening assessment be completed for each participant at or before orientation. The purpose of this first brief assessment is to screen out individuals, who meet the federal exemptions, from mandatory participation so they are not required to continue with the EF process. A more in- depth assessment must be completed for each participant within 25 days of the first appointment or orientation. This second level of the assessment is intended to: identify any barriers the participant may face in gaining employment, find out what other agencies they are working with, and get an accurate picture of the person's skills and work experience ➢ Describe your assessment process, guidelines and policies including forms and timeframes. The EF assessment is initiated at orientation. Participants are required to fill out the form as completely as possible during the time they are waiting to be interviewed. The assessment form is provided both in English and Spanish to accommodate most common languages. At the point that participants are being interviewed the assessment form is briefly reviewed and screened for possible exemptions. If participants do not have exemption documentation at the time of the interview they are instructed to provide the verification at their next interview. The required documentation is noted on their next appointment letter. An in-depth assessment is completed during the participant's first follow up appointment, which is no later than 25 days after orientation. Part of the follow up appointment, which generally happens in the 2" full week of client participation, is spent on collecting additional information needed on the assessment form and determining a participant's barrier to employment and program participation. Using this information and including the participant feedback, staff determines the most suitable activity for EF participation. Participants without language or literacy barriers and those enrolled in post secondary education components take part in an additional assessment. A CareerReady Colorado Certificate (CRC) assessment is made available within the first two months of Employment First participation. CRC is an assessment based credential which certifies job seeking skills F - Follow-up Appointment After the orientation, program participants are assigned to an activity and leave with a follow-up letter that contains their assignment, next scheduled appointment, and any documents they need to bring back with them. Program participants must be scheduled to report to the EF office at least once a month and are expected to participate until they become exempt, employed, or are no longer receiving benefits. ➢ Please provide a flow-chart of on-going participation including a description of each type of service provided by EF staff for the required in-person appointments, the number of participants scheduled, the time allotted for the appointment, and the timeframe between in-person contacts. See, Attachment 18 What decisions are made during a fu appt. if they go to group or in person appt. work ➢ What is the typical show-up rate for follow-up appointments? Approximately 75% of the individuals scheduled for follow-up appointments keep their appointments with a case manager. ➢ What is your policy regarding clients who walk-in, but do not have an appointment? 12 Participants are encouraged to call ahead and schedule an appointment to meet with their case manager. Walk-ins are seen by staff, but may have to wait until a scheduled appointment fails to show. Participants are informed of this process at orientation and when they check in to see a case manager. ➢ How do you manage unexpected increases in caseload and still meet the required timeframes for every individual every month? Mandatory requirements such as orientations, follow-up appointments, support groups, processing sanctions and exemptions and returning phone calls are given 1St priority. Clerical tasks will be restructured to allow staff to assist with priority functions and ensure clients are given the opportunity to participate and maintain work requirement. Caseloads will also be re- assigned to ensure staff is able to work more productively with the clientele they serve. ➢ If you handle follow-up appointments in groups, describe the space set aside for the appointment including location, size, room set-up, is it reserved for EF or shared, if shared, and how far in advance is it reserved. Large follow-up groups are scheduled in a county facility at 1551 N 17"' Avenue Greeley. Reservations are made a year in advance. The meeting room holds up to 80 individuals and is set up in classroom style for each session. Smaller meeting rooms are available at the main Employment First office located at 315 N 17th Avenue where 10-20 individuals can participate in group sessions. The southern part of Weld County also holds follow-up group appointments at 2950 9th Street, Fort Lupton Colorado. The 2 meeting rooms accommodate up to 20 individuals and are also set up classroom style. Reservations for all county meeting rooms require advance reservation of 1 year. ➢ Describe what happens in the follow-up group including any job seeking skills activities and/or refreshments for participants. Individuals are scheduled to attend group follow-up appointments for Workfare, Education, Comply, and Employability activities. Follow up group sessions include job seeking skills activities such as, videos, problem solving games, job searching tips and networking activities delivered by Employment First staff or community agencies. Refreshments are provided at support groups which require more than 1 hour of participation. G - Competencies Employment First is committed to seeing that every participant is offered quality instruction on the three basic job search competencies: the application, the interview, and the job search plan. This instruction is to be provided in the first 30 days of participation in order to benefit as many participants as possible. ➢ Describe the process through which you provide instruction on the three competencies to every participant within the first 30 days of their participation and assist them in successfully completing a Master Application, Job Search Plan, and a Mock Interview. EF participants are scheduled the following week after orientation, for competencies that are made available through the Workforce Center structure. Individuals that are not able to successfully complete the 3 competencies are required to work with the EF staff in a smaller group setting throughout their EF participation in order to become proficient job seekers. ➢ IF your unit teaches the competencies, please describe the classroom space you use for the competencies, including the size of the space, room set-up (tables/student desks/chairs?; lecture style, 13 circle, u-shape) how many participants can be accommodated in the space, and whether the space is reserved, predictable, and scheduled for the EF competency classes on a regular basis. What is the back-up plan should classroom space not be available as expected and planned? Two separate competency classes are taught weekly by staff partially funded by the Workforce Center and Employment First Funds. The facility used to deliver the competency classes can accommodate up 60 individuals at each session. Classes are presented in lecture style and allow for a classroom style set up. Both instructor and participants have the flexibility to interact throughout the sessions. ➢ Please provide a detailed description of the instruction including, as it applies, class size, facilitators, space, and frequency. Does the interviewing competency include a videotaped mock job interview? The competency classes consist of one Job Interview course and one Job Application/Job Search Plan Development course. Both Classes are consist of 2 hour sessions and are delivered in classroom style setting. Employment First participants are guaranteed a slot during any given week. See Curriculum, Attachment 9. ➢ Are EF participants ever turned away because of class over-booking? No, classes are never over booked. Curriculum and room size allows for up to 60 people per session. A new class can be opened if additional classes are needed. ➢ Under what circumstances would a participant not work on the competencies? Individuals enrolled in educational components, i.e., ESL, GED, Post Secondary Education, are not required to participate in competencies. Those with language barriers, or individuals who are seeking to complete post secondary education, generally want to focus on completing that level of education prior to seeking employment. ➢ If a participant has documentation in the file that verifies completion of all three competencies in the past, when is the participant required to update their information? Individuals are required to participate in competencies once every 12 months. Participants are encouraged to also participate in additional workshops offered through the Workforce Center, ie: Resume Development and Transferable Skill classes. ➢ Do you have a process for allowing participants to "test out" of the competencies by completing a master application, interview and job search plan successfully without going through the competency class if they indicate, or you believe, they can do so? If yes, please describe how participants are advised of the opportunity to "test out" of the class, how that "test out" process is completed, how the participant meets the minimum twelve hour requirement for the Workfare 30 day job search activity if they are not completing class hours, and what is typically the next step for such a participant. No, all individuals are required to complete the three competency sessions once every 12 months. H - Employment First Components Colorado's State Plan provides numerous options for counties to use for placing participants in activities that will increase their employability. Many of these options allow the participant to work with another agency, such as an education entity, or continue with a current activity such as a part-time job. In these cases, Employment First only needs to monitor continued participation through monthly timesheets. 14 Regardless of the component assignment, Employment First has the obligation to insure that every person that participates in the program is able to successfully complete the three job search competencies: master application, job search plan, and employment interview. Provide additional information as requested below for any component offered as an option for participants. WF IS -Workfare 30 day Job Search/Workfare Initial Site Activity ➢ Describe your process in this 30 day period so that it includes orientation, initial site (IS), competency class and 8 hours of workfare. After Employment First orientation, participants attend 1 hour initial site activity to commence the WF-IS after Employment First orientation. In addition, participants commence the 5 job contact requirement by taking the opportunity to receive job referrals from the Workforce Center's Wagner Peyser program after orientation. They are then interviewed by EF staff and assigned the competency courses; Job application, Employment Plan Development and Interviewing for the following week. Week 1: At competency classes they are provided with a Next Appointment Notice and scheduled to attend a follow-up meeting the following week with their assigned case manager. At that time the participant can complete the assessment process and turn in the 5 job contacts they completed over the last week and half. Week 2: Participants attending the case manager follow up appointment are assessed and assigned their permanent workfare site. They are instructed to complete 8 hours of workfare at the assigned site and provided a timesheet to track their hours. The site supervisor is responsible for verifying the required hours, which are to be submitted before the 30 day period at an assigned group appointment. The five job contacts previously assigned will be collected at this appointment. Week 3: Participants report to their assigned Workfare site and complete 8 hours of workfore before their group appointment. Week 4: At the group appointment, the participant then provides the Workfare site timesheet documenting 8 hrs of workfare activity. There is also opportunity for discussion of issues that may prohibit their EF participation or to receive transportation reimbursement. ➢ How do you insure the required minimum 12 hours of activity are met for each month when the 30 days span two different months, and that participants are in workfare within 30 days? During Week 2, participants are informed of the EF work requirement of meeting two months of work commitment. The appropriate time sheets for the two month period and a follow up appointment letters for the next appointment is issued. ➢ When are participants first assigned to a workfare site? During the case manger's follow-up appointment during Week 2. ➢ List the work sites that are assigned as part of the 30 day workfare job search or comply process. At which of these sites can participants simply drop-in to complete required hours? All workfare sites have the opportunity to take 30 day workfare participants. 15 ➢ How do you insure that no participant is turned away at a work site? EF staff maintains a record of the number of participants at each site. Sites which limit the number of participant referrals require that staff call prior to sending a participant. There are a number of sites that do not limit the Workfare referrals. ➢ If initial workfare assignments are temporary, when is the participant reassigned to a permanent site During Week 2 of EF participation a permanent workfare site is assigned. C. WO -Working Part-Time (Required) ➢ How many job contacts are required with this component? 5 job contacts. ➢ How do you verify these job contacts? Job contacts are reviewed during the participants follow up appointments. Those contacts which seem unclear or repetitive from week to week are used as an opportunity to counsel the participant on good job searching techniques. They are also encouraged to use the Workforce Center for additional job leads. Job contacts that appear questionable will be re-verified with the business. • What other job search activities do you provide with this component? The requirement of demonstrating 5 hrs of job searching activity is met by assigning one of three activities; 5 job contacts, 1-2 Aztec packets, or 5 hours of job seeking techniques in the Educational Lab, in addition to the 20 hour WO work component. Workfare (Required) ➢ Describe your workfare program policies, procedures, and/or processes covering how participants are assigned and referred to worksites, matching interests and skills with available worksites, scheduling first appointments, collecting timesheets, insuring accuracy and validity of reported hours, scheduling monthly follow-up meetings, etc. Employment First has created an active Workfare Site list which includes, site name, number of slots,job descriptions, contact information and referral guidelines, and last date of contact update. The document allows case managers to easily access and makes good matches for worksite assignment. During the first Follow up Appointment, participants take part in an EF assessment process. An individual's employment barriers are identified and discussed. Individuals who will be participating in a Workfare component have the opportunity to discuss and review the Workfare site options. A permanent workfare site contract is entered and signed by both participant and the assigned case manger based on site availability and client skill/interest. Participants are provided with timesheets, their next follow-up appoint letter, documenting their next step to attend a group follow up appointment. ➢ Who is responsible for developing and maintaining work sites for Employment First? The EF competency staff person is responsible for the development of Workfare Worksites. 16 ➢ How many work sites are currently active (meaning there has been a placement on that site within the last two months)? 6 Fort Lupton Active Sites, with 39 participant worker slots available 15 Greeley Active Sites, with 132 participant worker slots available ➢ How many workfare slots in total are currently filled? Weld County Employment First has approximately 130 workfare slots currently filled. ➢ For each of the following categories, list the names of the worksites that can accommodate these placements and how many slots are available. Currently Weld County cannot establish worksites that will work with Sex Offenders of any type. See, Attachment 15 • Ex-felons • Non-English Speaking • Convicted Sex Offenders ➢ How many of your worksites are accessible by public transportation? All workfare sites except for 1 are located in the Greeley and Evans area and are accessible by public transportation. There is no public transportation outside of Greeley and Evans area. ➢ If you have work sites that require background checks, please discuss what, if any, problems this presents for your workfare program and how you are resolving them. All Weld County Workfare sites are required to have background checks. ➢ How are work site placements tracked in order to monitor which participants are assigned to what worksite and whether or not a site is full? Sites limiting the number of participants require that EF staff call before sending over a referral for workfare. Site contact staff will inform the EF program when they are not accepting referrals. ➢ Who provides the workers' compensation coverage on your worksites? Have you had any workers' compensation claims filed in the last year by workfare participants for injuries suffered on the worksite? If yes, please list the injury and the disposition of the claim. Weld County's Employment First is responsible for ensuring participants are informed of the process and responsible for taking the worker's compensation claim. Weld County has experienced two worker's compensation claims in the last year. For the period of July 2011, there was a work's compensation claim that involved a sprained ankle-received medical attention. The claim was diagnosed by the doctor as not having a current injury, and case was closed. For the period October 2010-June 2011, there was a worker's compensation claim that involved a severe back injury requiring surgery. Participant received medical treatment but currently the case has been closed due the client's failure to continue with treatment. 17 ➢ Do you place Colorado Works participants in EF workfare? No, not at this time. ➢ Who is responsible for completing the workfare quarterly report? The EF Coordinator is responsible for completing and submitting the report, based on the information provided by EF staff. C. Education/Training Activities Among the major barriers to employment are lack of a high school degree or GED and lack of English language skills. It is essential that the local EF program develop linkages with providers in the community so EF can refer participants to these agencies for assistance in removing such barriers. As is true for many unemployed persons, Employment First participants are often in need of skills training, remedial education, or other education or training services to improve their employability. EF should identify programs in the community where EF participants can apply for services not offered by EF and case managers should be prepared to provide information and referral to these agencies. ➢ For the education and training components, please fill in the name of the entity providing the service, where they are located, what days and hours the service is offered, the maximum number of classroom hours available weekly, how the services are delivered (computer-based in a lab, an individual tutor, in a classroom setting, or some other method). Lastly, describe how you verify that the hours required by the Employment First activity contract were completed. Expand the table as required. See page 19. ➢ Highlight those providers from whom you purchase services as opposed to those who provide the services at no charge to Employment First. See page 19. 18 Days and Max Hrs Computer Method to Activity Provider Location Hours Classroom Lab/Individual Verify available Available Tutor/Classroom Required Weekly Setting/Other Hrs Met Aims Community Greeley and Fort Monday-Thurs 16 hrs All of the above Time sheet College Lupton,Colorado 9-1 Island Grove Greeley,Colorado Monday-Thus 12 hrs All of the above Time sheet GED Neighborhood 9-1 (Required) Network East African Greeley,Colorado Monday- 10 hrs Classroom Setting Time sheet Community Center Friday 10-12 East African Greeley, Colorado Mondays- 10 hrs Classroom Setting Time sheet Community Center Fridays 10-12 ESL Island Grove Greeley,Colorado Monday-Thus 12 hrs All of the above Time sheet (Required) Neighborhood 9-1 Network Island Grove Greeley,Colorado Monday-Thus 12 hrs All of the above Time Sheet Neighborhood 9-1 Network ABE Greeley,Colorado Monday- 5 hrs Computer Lab/Individual Time Sheet Employment Services of Weld Friday 8-5 Tutor County-Educational Lab East African Greeley, Colorado Mondays- 10 hrs Classroom Setting Time sheet Community Center Fridays 10-12 Island Grove Greeley,Colorado Monday-Thus 12 hrs All of the above Time sheet Neighborhood 9-1 Literacy Network Employment Greeley,Colorado Monday- 5 hrs Computer Lab/Individual Time sheet • Services of Weld Friday 8-5 Tutor County-Educational Lab Employment Greeley,Colorado Monday- 5 hrs Computer Lab/Individual Time Sheet Job Seeking Services of Weld Friday 8-5 Tutor Skills Training County-Educational Lab Employment Greeley,Colorado Monday- 5 hrs Computer Lab/Individual Time Sheet Employability Services of Weld Friday 8-5 Tutor County-Educational Lab Employment Greeley,Colorado Intake is NA NA NA WIA Services of Weld available (Workforce County Monday- Investment Friday 8-5 by appointment Act) Colorado Vocation Greeley, Colorado Monday- NA NA NA Vocational Rehabilitation- Friday 8-5 by Rehabilitation Greeley appointment Self- Employment Classes 19 Employability ➢ If you offer Employability as an activity, what materials do you use in the component? Please provide a copy of the materials or a link to information about them. The Employability component is designed for individuals who are not able to participate in a traditional Employment First component due to severe employment barriers such as, establishing current medical conditions by a physician, ex-offenders with severe public access restrictions, and living outside of public transportation. The component requirement is met by completing weekly, a combination of; 2-3 Aztecs, a maximum of 9 job contacts, 5 hrs of Self Employment courses through the Educational Lab (computer restricted participants are excluded) and attending a monthly support group. ➢ If you use the Aztec workbooks, typically, how many packets are assigned per week? Is there a standardized timeframe of completion attached to each activity and is it followed/verified by each EF staff member? Participants are assigned weekly, 2 Aztec workbooks and workbook/unit testing, 9 job contacts, 5 hrs of Educational Lab time. Individuals with transportation or computer restrictions are assigned weekly, 3 Aztec workbooks and appropriate testing, and 5 job contacts. All Employability Component participants must attend a monthly Group Follow-up appointment, to turn in assignments and pick up transportation reimbursement for the following month. At the group follow up appointment, participants who do not complete their assigned activities are requested to establish good cause for not cooperation of the monthly assignment. Participants who cannot establish good cause are referred to their assigned case manager. The case manager explains the reason for sanction and assists the individual through the comply process. • How do you provide feedback to participants on their completed work assignments? Completed Aztecs are graded by staff and feed back is provided to the participant at the next follow up appointment. WIA (Workforce Investment Act program) ➢ For what services do you refer EF participants to WIA? Participants are referred to WIA for the purpose of Occupational Training. ➢ How many EF participants were placed in WIA training slots last year? A total of 58 participants were co enrolled in WIA training activities during the program year 7/1/09-6/30/10. Vocational Rehabilitation ➢ How do you verify that a participant has been accepted into Voc. Rehab and assigned a caseworker? What do you require of them as far as continued participation in EF? Participants provide a verification letter documenting the type of Vocational Rehab services they will be participating in. EF participants who apply with Vocational Rehabilitation after their 20 referral to the EF program will continue their participation with Employment First and be enrolled in a corresponding EF component, ie Vocational Training or GED or Post Secondary Education. If the participant applied with Voc Rehab prior to applying for food assistance, the EF case manager will request Food Assistance exempt them for the mandatory work requirement. I - Program Administration/Supervision ➢ Describe your performance plan for your EF unit, including work standards and how performance is measured. EF Staffs performance is based on the following work and performance standards listed below. I. All participants referred to the Employment First program will have an opportunity to participate in orientation. Staff is responsible for providing orientations and program information and services to their clientele. II. All participants will have an assigned case manager to assist in the client assessment process where component assignments or modifications will take place no later than 30 days from the 102 referral. Staff is responsible for providing quality client assessments which identifies employment barriers and allows staff the ability to make quality component placement and employment competency assignments. III. Case managers are responsible for sending out appropriate client correspondence within 7 days of non-compliance. Phone calls will be returned no later than 48 hours after being received and documentation of client contact, and activity changes within CMBS will take place on a timely basis. IV. All participants are entitled to participant reimbursement for EF required activities. Staff will document participant reimbursement services in CMBS and Connecting Colorado to ensure allowable cost compliance. ➢ What do you consider the top three indicators of your EF program quality and success and how do you measure progress on these indicators?What are the key elements of your performance plan for staff? The Employment First program promotes 3 basic operating principles; participants have a choice in their participation, provide quality customer service, and maintaining good client tracking practices. Measuring program progress is achieved by maintaining a large selection of component activities by developing new worksites and program components as needed. To ensure that the program provided quality customer service, participants are involved in weekly evaluation of the orientations, competency workshops and support groups. Case records are monitored and evaluated through monthly program reports, and during formal staff evaluations. ➢ List specific numerical performance goals for your case managers and clerical support. Send out client correspondence, complete data entry within a 7 period. Each case manager will develop 2 new Workfare sites per year. ➢ What other program goals are you working on during this next program year? Improve the quality of Initial Site activities by marketing to the nonprofit community the ability to assist through initial site activities. 21 ➢ Space —When do you assess your space needs and what standards do you use to determine how much space you need? Describe the arrangements in place to insure group meeting/classroom space is available on a regular basis each week. What is the plan for dealing with unpredictable show rates varying from 50-75% of those scheduled? Currently the facilities available to the Employment First Program meet the needs of both small and large group events. ➢ What groups are you deferring?Why have you chosen these groups?What is your timeframe and criteria for re-evaluating the need for such group Deferrals? Weld County will be deferring sex offenders, irate/dangerous clientele, and parents with no child care/summer months only May 15-August 15. Currently, nonprofit and public community agencies will not accept sex offenders or irate/dangerous clientele within their organizations, due to legal liabilities. Lack of funds to support childcare costs within the Employment First program limits an individual's ability to successfully participate during the summer months, May 15 through August 15. ➢ What can clients do if they have questions regarding process, appointment times, notices, sanctions, locations, etc?What is your process for handling client complaints? What is your policy regarding staff answering their phones and clearing their voicemail boxes? Do you have a standard voice message or does each person design their own? Do you check each voice mail periodically to insure compliance with unit standards? Orientation covers an in-depth outline of the program and each client receives a packet of information regarding EF services and program purpose. Each client is assigned a case manager who can answer questions regarding program requirements and assist in problem solving. Program policies are available to the participant upon request. EF complaints are referred to the EF supervisor and clients also have the ability to voice concerns with the Department Director. Staff is required to return all phone calls within 24 to 48 hour period. All messages are logged in a manual tracking form. Voice mail is designed to allow for two separate options, a standard voice mail or an alternate message each person can design. The quality of voice mail is checked daily to ensure information is being recorded appropriately. ➢ How do you determine the number and type of staff you need to fulfill the service delivery requirements for Employment First? How do you handle unexpected increases or decreases in caseload as a result of fluctuating numbers of people applying for Food Assistance? How do you meet your service delivery obligations when designated EF staff leave or go on extended sick leave? The Employment First Budget is comprised of 100% Federal funds and Enhanced funding which drives the number of staff assigned to the Employment First Program. Increases in staff workload due to client volume or extended staff leave will be managed by assessing the programs design. During periods of increase there will be some non-mandatory administrative and clerical tasks that will be omitted or delayed in process to serve clients appropriately and meet federal and state regulation mandates. ➢ Do you have any kind of career ladder built into the Employment First unit that rewards increased program knowledge and efficiency? Not at this time. ➢ If the EF supervisor is not designated 100% EF, list other programs he/she supervises? 22 The EF supervisor is responsible for the following programs: TANF Intake, Wagner Peyser Applicant Services, WIA eligibility, Workforce Resource Center, Client Data Systems for Employment Services of Weld County. ➢ If there is an EF staff person assigned lead worker responsibilities such as mentoring, training, oversight, technical assistance, and the like, please provide the person's name, what they are responsible for, and if the lead worker designation is formal or informal. Not at this time. Each Employment First staff person has expertise in various program areas; i.e., training, forms design, data entry skill, and making presentations within the Employment First program. Their individual expertise is utilized as needed to cross train the EF unit staff. ➢ Who functions as the back-up supervisor in the absence of the regular supervisor? There is other department management staff available in the absence of the Employment regular supervisor. Employment First staff have access and the ability to work closely with management should an issue arise. 23 ➢ It is important for EF staff performance to be reviewed periodically to insure the quality of the service delivery. For each of the following aspects of your local EF service delivery, please describe your performance standard, the review process, who completes the review, and the frequency of reviews. How are identified deficiencies handled? • Participant Case Files: • Orientation • Initial Site • Competency Class • Follow-up Groups • One—on-One Appointments Staff records are reviewed monthly through record monitoring reports within the Workforce Center's management information system, and case reviews in CBMS, which monitor the quality of services provided to participants. Random samplings of CBMS records are reviewed monthly to ensure clients are being served appropriately. Any issues identified as a result of the reviews are then discussed with staff. Other areas, reviewed periodically throughout the year, include the process involving service delivery in the areas of orientation, initial site, competency classes, and follow up appointments, both in group or individualized. ➢ Describe your system for identifying and rewarding good performance in the EF program, including what factors are considered and how performance is measured. Staff evaluations reflect areas in which staff made contributions improving program performance. In addition, formal counseling notices are given to staff throughout the year to document good performance. Describe any required training for EF staff that is separate from the State EF training. All EF staff is cross trained in Workforce Services, with an emphasis in Wagner Peyser programs. Staff can client register, provide job referrals and make referrals to Workforce Center subsidized programs. Their knowledge within the Workforce environment allows for their participants to navigate the system quickly and have job opportunities more readily available. ➢ Do you have a person assigned responsibility for working with new staff? How long is a new worker mentored before being assigned a caseload? Do you have a review process to insure that the new worker is performing satisfactorily within the first 3-6 months? Case managers provide mentoring and shadowing opportunities for new staff. New staff will eventually work with all the Employment First staff in some capacity i.e., case management, data entry, phone duty, orientation and presentations, worksite development, group follow up appointments. Staff is in a training mode for the first 2 months of their employment. There is a formal review process to ensure employee performance at three and six months then each year after. Formals reviews are presented to the Agency Director before staff is evaluated. ➢ Describe your management system for disseminating new policies and procedures, discussing and resolving unit problems related to processes or specific participants, identifying and implementing new program innovations, and creating a process for coordinating and problem solving with the Food Assistance program. All staff has access to Outlook for email and calendar events. Changes to policy are disseminated by the Director, Division Head or supervisor through the email system. All policies and procedures are centralized online and accessible by all Employment First Staff. Unit staff meetings are held every other week to discuss changes, issues and new initiatives 24 affecting the Employment First Program. Food Assistance Liaisons will also be participating in monthly meeting with EF staff meetings to discuss, coordinate and establish good work processes between the two units. ➢ Describe safety guidelines for EF staff and participants in all types of group activities. See Employment Services of Weld County Hostile and-or Violent Customer Procedure, Attachment 16 ➢ What provisions are in place to insure uninterrupted EF services when the EF staff person is gone for more than a week? If staff is unavailable for an extended period of time, participants are assigned to a temporary case manager. All active participants are informed of the change by the current case manger. ➢ How long does it take you to fill a vacancy in the EF unit and how do you cover those job responsibilities in the meantime? Weld County has a formal process for refilling vacant or new positions. It takes approximately 2 months to fill a vacant position, providing there are funds available. ➢ What are your most significant EF staff training or technical assistance needs? Weld County is interested in accessing additional case management training, with an emphasis on working with hard-to-serve clients, and client personal goal planning. J - Food Assistance Coordination ➢ Describe your formal coordination process with Food Assistance including how often you meet on a regular basis and what staff are involved from each program. Ninety percent of the communication between Food Assistance and Employment First is conducted through email or phone. While monthly meeting are not currently held, staff within both divisions are able to make phone contact or set up meetings to discuss issues or procedural changes. ➢ Have you created a flier or information sheet for Food Assistance regarding the Employment First program? If yes, please attach examples of all information being distributed by Food Assistance to clients regarding the Employment First program. Yes, see Attachment 17 ➢ List all EF staff that can enter exemptions (other than employment) into CBMS. Currently, Weld County is not authorized to enter exemptions other than Employment exemptions. In the near future, Employment First staff will be exploring a pilot EXEMPTION Project which will enable EF staff to exempt cases processed by the Food Assistance On-going Unit. ➢ Are any EF workers allowed to run EDBC? If yes, please list. No, not at this time. 25 ➢ How many appeals(informal or formal???) of EF actions are filed in a typical month? Weld County has an extremely low appeals State Appeals rate. Approximately two appeals occurred in the last year. Do participants usually win their appeals? If EF decisions are overturned, what are some of the reasons? In the last year, Employment First has had one appeal over turned and another withdrawn. K - Participant Reimbursement ➢ How are participants informed of the reimbursement policy? Do you provide a copy of the policy in writing to the participant? Participants are informed of the reimbursement policy through the EF orientation presentation. The reimbursement policy is made available to clients at their request. ➢ What type and amount is given at orientation? Explain if no participant reimbursement is given. Participant reimbursement is made available to individuals who attend EF orientation and participate in Workfare Initial Site Activities. They receive the option of a gas voucher for $5.00 or 4 bus tickets after attending orientation and their next appointment. ➢ How do you disburse payments to participants? ( i.e., EBT card, petty cash, vouchers, checks, bus passes or tokens.) Is reimbursement only authorized by the case manager and then disbursed by another entity? Describe. Individuals receive bus tickets or a gas voucher. Reimbursement is issued by Employment First Staff. ➢ If you have developed resources in the community to provide free vouchers for needed services or items such as clothing, haircuts, voice mail service, etc., please describe. The Employment First unit has accessibility to a free clothing bank that is supported and maintained by agency staff. ➢ Is reimbursement provided as an advance or as reimbursement for documented costs? Reimbursement is initially provided for attending orientation and the participant's next scheduled appointment. The remainder of reimbursement is provided once individuals document they have participated in the activity. Reimbursement can be provided once each activity is completed. L - Comply/Regain ➢ Do you provide a copy of the comply policy to participants? If yes, at what point is this provided (ex. Referral; orientation; at the point they respond to a NOA, etc.) The comply process is explained in both the EF orientation, the power point presentation and is available in written form by request. 26 ➢ Is the comply policy distributed to EF staff? To FA staff? The comply process is available to EF case managers. 27 M -Reports ➢ List all staff members who are able to download reports from Cognos. If workers do not download their own reports, who downloads and distributes reports to be worked? The following staff are able to download Cognos Reports: Annette Gutierrez Genaro Avalos Nancy Sanchez Georgan Martinez Ana Rodriguez Dora Lara ➢ Do you have Nuance software to convert Adobe reports from Cognos into Excel documents? All EF case managers have Nuance available on their personal computers. ➢ Describe your process for working the following reports. For each set of reports, include the following: • the names or position titles of staff working the reports • the responsibility assigned each person • the requirements you set for working each report • timeframes you set for having work on the reports completed, and • who is responsible for reviewing the reports to see they have been worked correctly and completely, and submitted to the State office if required. (Runs bi-weeklv 1st & 3rd Sunday) EF Active Client List— No Plan Status EF Active Client List— 102 Sent/Signed EF Active Client List—Active/ EF-Active EF Active Client List— EF Sanction EF Active Client List— EF Exempt EF Active Client List— EF Deferred EF Active Client List—Closed EF Active Client List— Other Runs Daily Sanction Didn't Post Report Bi-weekly reports are currently being provided to the Food Assistance Division Head per their request. They have asked to be responsible for reviewing the case and issuing and necessary 102s. The daily Sanction report is not being used as this time. Case managers check their cases the following day and if the sanction does not post they notify the various Food Assistance department ➢ Describe the process you follow for insuring that sanctions post timely, including who is responsible for various steps in the process of checking and troubleshooting, such as researching possible exemptions or other reasons for the sanction not posting. 28 Sanctions are entered into CMBS within 7 calendar days. Staff is required to check sanctions no later than two days after the sanction has been entered. Sanctions that fail to post are then sent through email correspondence to FA technicians or through a weekly master list to the FA Supervisor and lead worker for processing. ➢ Who is responsible for sending handwritten NOAs or warning NOAAs for cases in which CBMS did not send a notice or send it timely? Case managers are responsible for sending both type of notifications to participants. ➢ Who notifies the FA technician to run EDBC? (i.e., EF clerical support, case manager, etc.)? Are techs notified/asked individually to run EDBC or are such requests sent to a FA supervisor as a group? Case managers are responsible for notifying FA technicians to run EDBC. Depending on the FA department Food Assistance is notified individually or per weekly master list and sent to a group distribution list. 29 If Employment First service delivery is contracted out : Not Applicable Social Services ➢ What does the county social service agency require from the contractor to substantiate the cost allocation used to determine indirect rate and administrative costs? ➢ Do you have a limit for % allowed for overhead or administration? Y How do you insure that requirements are met for 50% funding for participant reimbursement and workfare (expenditures must be allowable and only 50% of the total cost is reimbursed with federal funds)? ➢ How do you monitor the contract to insure that the services are delivered in accordance with state requirements and that the expected service level is sustained in the face of caseload increases or staff reductions? ➢ What recourse do you have if the contractor's EF service delivery system is administered in such a way the county becomes liable for corrective action (ex. incompetent staff persons, insufficient space, or policies and procedures that violate the EF state requirements)? ➢ How often does the provider submit an invoice to you? How do you insure that costs are submitted within the CFMS timeframes to maintain fiscal integrity for reimbursement? Y What reports, both financial and programmatic, must the contractor provide to you? How often are reports required? Contractor ➢ Describe your system for tracking expenditures and your requirements for cost documentation. ➢ Describe the process for requesting and approving supplies and equipment for EF activities. ➢ What oversight do you have for tracking and insuring that participant reimbursement funds are used for allowable purposes? ➢ What is your process for reviewing and approving invoices? ➢ Describe how you document staff and operating allocations to EF activities? 30 Contractual Arrangements between Employment First and Other Agencies if the Employment First Service Delivery Agency contracts for any Employment First activities/components, describe each contractual arrangement using the format below. ➢ Name of Agency with whom you contract for services: ➢ Services provided: (vocational training, GED classes, etc.) ➢ Method of Payment and Rate of Pay (Please provide a justification for the option(s) you indicate). _Pay a standard amount regardless of number served $ _Pay per participant $ Services are donated and documented for in-kind based on standard amount regardless of number served $ per participant $ ➢ How was the rate of pay or cost of service determined? ➢ What is the standard invoice period for services and why is that period reasonable? Does the provider consistently submit invoices timely? ➢ What reports must the contractor provide to you? How often do you require reports? 31 Signature Page Indicating EF Unit Staff Review I have read and agree to operate in accordance with the information contained in this County Plan for Employment First program operations. c?i Employment First Staff Date Empl ymeilit First Staff Da e Employment First Staff WO/ Employment First Staff Date 6-hrofk -Lican eilyiii Employment First Staff ate Employment First Staff Date Emplo ment 'r t Staff Date Employment First Staff Date " g%__ -/j Employ ent First Staff Date Employment First Staff Date E loyme Fi S a ate Employment First Staff Date el I inplo ent Firs Staff ate Employment First Staff Date a Signature Page Indicating EF Management and Contract Representative Review L-fi-- A A ii /lh t 9 //i mpl ment First Mana r Date y ent Firs S ervisor Dat %y Human rvice Contract Monitor Date Operating Agency Contract Rep. Date 32 Signature Page Indicating EF Unit Staff Review I have read and agree to operate in accordance with the information contained in this County Plan for Employment First program operations. ,\,3 \\ E o ent irsSta D to Employment First Staff Date Employment First Staff Date Employment First Staff Date Employment First Staff Date Employment First Staff Date Employment First Staff Date Employment First Staff Date Employment First Staff Date Employment First Staff Date Employment First Staff Date Employment First Staff Date Employment First Staff Date Employment First Staff Date l Signature Page Indicating EF Management and Contract Representative Review Employment First Manager Date Employment First Supervisor Date Human Services Contract Monitor Date Operating Agency Contract Rep. Date 32 Director's Signature Page I have read and agree to operate in accordance with the information contained in this County Plan for Employment First program operations. I also agree to adhere to the State Regulations, Volume IV-B and to the Statement of Work.AztACt 4, H an Servioes Dir ctor late erating Agency Dir/De ignee Date zi( e /CeoL-e-e--e-7 C my I A� P BOARD OF COUNTY COMMISSIONERS WELD COUNTY, COLORADO I ATTEST: C' ir 't-`r / � . arbara Kirkmeye'-, Chair Weld County Clerk to the oard Y_ BY: G !/ Deputy CIE <to the Prig' ' "r^yj3N'ad "61 ° lam`}; 1-.s ew 33 o?oi1-a vy Exhibit C Workforce Region: Weld County CMS#: 12069 Attachment C EMPLOYMENT SERVICES FISCAL MANUAL Revised 3/11 Page 1 of 11 Exhibit C Workforce Region: Weld County CMS#: 12069 This manual sets forth applicable fiscal policies and procedures for Weld County Department of Human Services, specific to the Colorado Department of Labor and Employment programs under Employment Services of Weld County. Specifically, WIA, and Wagner/Peyser, Summer Job Hunt and Workforce Innovation in Regional Economic Development(WIRED). The CDLE employment programs follow the requirements included in: OMB Circulars A-87, 102 and 133 Federal Regulations 29CFR 96-97-99, 20CFR652 CDLE Program Guidance Letters One-Stop Technical Assistance Guide The procedures in this manual serve only to break down the specifics to the CDLE programs that are unique to Weld County. Revised 3/11 Page 2 of 11 Exhibit C Workforce Region: Weld County CMS#: 12069 ACCOUNTING SYSTEM— The Accounting System used for documentation of ES grants is the Weld County Government system, Banner Financial System version 8.3. Weld County has a fund accounting system on a modified accrual basis. Weld County has a universal chart of accounts for cost center (grant) and line items and cost categories (project codes). All phases of the accounting system are available, including income statement, balance sheet, trial balance, inventory, fixed asset group and agency with ability to see transaction level activity charged to each line. These are all available on-line. Weld County runs on a calendar year basis, however all time periods are still available on line. Weld County also uses PeopleSoft software for the personnel payroll system which uploads into the Banner system monthly. All payroll and fringe are input monthly to all phases of the books. For specifics on each area, see Weld County Code book and the Banner Manuals. Revised 3/11 Page 3 of II Exhibit C Workforce Region: Weld County CMS#: 12069 ACCOUNTING FOR GRANTS— Weld County Financial System has a universal chart of accounts made up of the following: funds, organizations, accounts, program and activity coding to identify ARRA transactions. At Weld County Department of Human Services (WCDHS), we specify each grant as a fund, the organization identifies the grant as belonging to Human Services, the accounts are set by the County, and the program codes define the cost categories of each grant. In the attached example of a page from the WIA Dislocated Worker ledger (income statement format): 1) defines the fund 2643 as WIA Dislocated Worker Program; 2) defines the organization 60000 as Human Services; 3) defines the accounts 6210 Office Supplies; 6320 Printing and Duplicating; 6340 Memberships and Registration Fees; 6392 Out of Town Expenses; 6394 Local Travel, in this example; and 4) defines the program code 5203 Supplies; 5206 Travel and 5207 Other to denote the cost category for these expenses. Each program code or cost category subtotals to give the period cost for the cost category. Also included with this example is the "Detail Transaction Activity" report which identifies ARRA transactions exclusive to this fund. Any changes to the chart of accounts must be requested and approved at the County Accounting level. Each defined line in the account listing denotes a documented transaction in that account. If the document number of the entry starts with a"P" it denotes a PO and falls under the encumbrance line; if it starts with an "I" it is a payment of an invoice and falls under the transaction column; "J" denotes a journal entry which will fall under the transaction column; "PC" denotes a purchase on a PCARD (see "Procurement" section) which will also fall under the transaction column. All transactions are backed up by hard-copy documentation for January-September 2008. Beginning in October 2008, all documents are scanned and only electronic files are maintained. These ledgers are the backup to the entire grant reporting at WCDHS. Revised 3/11 Page 4 of 11 Exhibit C Workforce Region: Weld County CMS#: 12069 Weld County DHS Purchasing Weld County utilizes a procurement card (PCARD) procedure for purchases up to $500 per transaction and $2,500 per month. Exceptions to these limits are allowed and approved by the County Controller's office in accordance with the Board of Commissioner's policies. Purchases in excess of the PCARD limits utilize the Purchase Order process. Revised 3/11 Page 5 of II Exhibit C Workforce Region: Weld County CMS#: 12069 JOBLINK SYSTEM: Click on Joblink icon Username: Weld Password: (use the current password provided by Dora Lara) To access expense report forms: cdle_fin> con> /pct> Opr: wc> Contract record: (enter vax number) Highlight and screen print each individual vax To access cash request form: /pcn> Highlight and screen print each individual vax Technical Assistance: 303-665-3532 Nann Bulltbew for setup online BANNER REPORTING: Using the Banner Finance Icon, search box type FGRPDTA which will access the section where reports can be printed by fund, org, acct and project code. Print the funds you need. For Employment that usually is fund 262695 to 2649. Then put in from and to months for a year to date print out. The Banner report will break down all the costs into project codes which should match cost categories of the particular grants. From the Banner reports, take the YTD expenditures and subtract out previously reported expenditures to report current expenditures. Banner runs on a January-December cycle. Expenditures are reported on the vax reports using the corresponding Banner fund. Grants are reported to funds on a FIFO basis. Revised 3/11 Page 6 of 11 Exhibit C Workforce Region: Weld County CMS#: 12069 WELD COUNTY DEPARTMENT OF HUMAN SERVICES COST ALLOCATION PROCESS BY LENNIE BOTTORFF FISCAL AND BUDGETING MANAGER REVISED MARCH 2011 (signed copy on file dated 4/26/11) Revised 3/11 Page 7 of 11 Exhibit C Workforce Region: Weld County CMS#: 12069 CERTIFICATION OF COST ALLOCATION PLAN This is to certify that I have reviewed the cost allocation plan submitted herewith and to the best of my knowledge and belief: 1. All the costs covered by this proposal revised March 2011, to establish the cost allocation method for calendar year 2011 on, are allowable and in accordance with the requirements of OMB Circular A-87 and the requirements to the Federal awards to which they apply. 2. All costs covered by this proposal are properly allocable to the Federal awards on the basis of a beneficial or causal relationship between the expenses incurred and the awards to which they are allocated in accordance with the applicable requirements. Further, similar types of costs have been accounted for consistently. I declare that the foregoing is true and correct. State of Colorado County of Weld County Department of Human Services (Signed copy on file dated 4-26-11) Date Judy A. Griego Director, WCDHS Revised 3/11 Page 8 of 11 Exhibit C Workforce Region: Weld County CMS#: 12069 WELD COUNTY DEPARTMENT OF HUMAN SERVICES COST ALLOCATION PLAN PURPOSE The purpose of this cost allocation plan is to outline, in writing, the methods and procedures that Weld County Department of Human Services will use to allocate costs to its various programs, contracts and grants. BACKGROUND Weld County Department of Human Services includes various federal, state and county funded grants and contracts. The Divisions within Human Services include Child Support, Child Welfare, Assistance Payments, Employment Services, Area Agency on Aging, Business and Fiscal Services and Common Support. The three areas affected by the cost allocation plan are Employment Services, Area Agency on Aging and Business and Fiscal Services. Employment Services include the following grants and contracts: Workforce Investment Act Grant programs; Wagner/Peyser programs; Summer Job Hunt; Employment First Food Stamp/Job Search Program; Workfare; TANF; TANF HIRE Colorado; WIRED; TIGHT; AmeriCorps; and the Educational Computer Lab. Area Agency on Aging incorporates Older American Act funds into several senior programs. It also relies on USDA funds for senior nutrition programs; Community Service Block Grant Funds for coordinating the senior volunteer program; Single Entry Point Funds; and Private Contracts for senior case management. Other Human Service programs and funding include Community Service Block Grant and the Commodity Supplemental Food Program. Annual budgets for all DHS grants and funds are incorporated in the Weld County Calendar Year Budget Book. These grants require that DHS complies with OMB Circular A-102, Uniform Administrative Requirements for State and Local Governments and OMB Circular A-87, Cost Principles for State and Local Governments. This Cost Allocation Plan is based on the definitions and requirements spelled out in OMB Circular A-87. GENERAL APPROACH The general approach of DHS in allocating costs to particular programs, grants and contract is as follows: A) All costs identifiable with a specific program, grants or contracts are charged directly to the benefiting program. This includes salaries and benefits beginning with the December 15, 2009 payroll charged through the PeopleSoft payroll time and labor distribution module. B) Unassigned direct costs are assigned to cost pools and are allocated monthly based on PeopleSoft time and effort distribution percentages. For example, the percentages taken against the Employment Services cost pool relate only to the Page 9 of 11 Exhibit C Workforce Region: Weld County CMS#: 12069 collective distribution of time from Employment Services staff and are allocated only to the programs served by the Employment Services staff. ALLOCATION METHODOLOGY DHS uses four cost pools: 1) Employment Services Cost Pool This pool is used to accumulate travel, operating, supply, contract, utility and building repair/maintenance costs which cannot be directly identified to a grant or contract. 2) Area Agency on Aging Cost Pool This pool is used to accumulate travel, operating, supply, contract, utility and building repair/maintenance costs which cannot be directly identified to a grant or contract. 3) Administrative Cost Pool This pool includes all travel, operating and supply costs associated with administering all DHS programs which cannot be directly identified to a grant or contract. 4) Client Payroll Pool This pool is used to accumulate all the client payroll expense, salary and fringe benefits, from all Employment Services programs. EMPLOYMENT SERVICES COST POOL Using the PeopleSoft time and effort distribution percentages, the time worked per program is entered into a spreadsheet and applied to this pool of costs for monthly allocations to grants served. AREA AGENCY ON AGING SERVICES COST POOL Using the PeopleSoft time and effort distribution percentages, the time worked per program is entered into a spreadsheet and applied to this pool of costs for monthly allocations to grants served. ADMINISTRATIVE COST POOL Using the PeopleSoft time and effort distribution percentages, the time worked per program is entered into a spreadsheet and applied to this pool of costs for monthly allocations to grants served. CLIENT PAYROLL POOL A bimonthly payroll log is sent from County Payroll. The Business and Fiscal Services technician identifies, through work experience time sheets, what program each client is associated with on the payroll log. A manual journal entry is done monthly to move the salary Page 10 of 11 Exhibit C Workforce Region: Weld County CMS#: 12069 and fringe benefits from the pool to the fund/grant that the client is directly associated with. GENERAL LEDGER ACCOUNTING Weld County uses a uniform classification of accounts for all general ledger departments. Each grant or program is its own general ledger department (fund). All direct costs are charged directly to the particular department served. All allocated costs are entered into the ledger by journal entry from the pools to the grant departments. Each allocated line item is coded so it can be identified as to cost pool source. Each expense, whether direct or allocated, is also coded with a program code to charge it against the cost category defined by the grant. REPORTING Most grant programs are on a monthly reporting. Each general ledger department is printed for the time period to report. 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C G.? t W O O e t U O U O 1r U O c 0 c O U O of U N ^ N z L N z L N z 3 .c , Do LL C O z : c O Xo E °> o) N O t N M CO O L a • t r t 0 WL �- a m m m 0 3 .5 m 0. 0. a EXHIBIT B - Budget Section II - Operating Expenditures Part 1 - Operating Costs charged 100% to EF During an audit, be prepared to submit official documents that demonstrate how EF solely benefits. Part 2 - Operating Costs charged less than 100% to EF For each cost in Section 11 of the Budget listed as <100% to EF, indicate in the table below the formula/method used to allocate the cost to EF. Also include an "Exhibit B1" that provides: (1) a detailed narrative explanation for each different formula/method used; (2) a corresponding, labeled illustration of the actual computation(s); and (3)justification for formula/method as the most fair and reasonable for charging the EF program. Budget line item of cost Allocation Formula/Method `' .:....: 1. Utilities, not included in rent See Attached Fiscal Manual,Attachment C 2. Janitorial, not included in rent See Attached Fiscal Manual, Attachment C 3. Copying/Printing: a. Usage charges b. Ink c. Paper d. Other(list) e. Other(list) 4. Postage See Attached Fiscal Manual, Attachment C 5. Telecommunications: See Attached Fiscal Manual, Attachment C a. Phone charges See Attached Fiscal Manual, Attachment C b. Computer charges ,See Attached Fiscal Manual, Attachment C c. Other(list) d. Other (list) 6. Supplies a. Office supplies b. Other(list) c. Other(list) 7. Forms: a. Central Stores (list) _ b. Other(list) c. Other(list) 8. Travel 9. Education for EF participants: a. GED b. ESL c. Adult Basic Education d. Learning Lab time e. Other (list) f. Other(list) Prepared by:CDHS Effective F-FY11 Page 1 of 2 :.:Budget line item of cost �°�°�:�:: �-=�==. '��`�:: Allocation Formula/Method ,10. Travel a. New worker per diem & travel b. Counselor training c. Other(list) d. Other (list) e. Other (list) 11. Rent: See Attached Fiscal Manual, Attachment C a. List location b. List location c. List location 12. Equipment: See Attached Fiscal Manual, Attachment C a. All-in-one devices (describe) b. Individual printer c. Individual fax See Attached Fiscal Manual, Attachment C d. Individual copy machine See Attached Fiscal Manual, Attachment C e. Individual scanner f. Individual phone(s) (list) See Attached Fiscal Manual, Attachment C g. Individual Computer(s)(list) See Attached Fiscal Manual, Attachment C h. Office furniture (list) I. Other(list) 13. Other Costs (list): 14. Other Costs (list): 15. Other Costs (list): 16. Other Costs (list): 17. Other Costs (list): Office furniture (list) Office furniture (list) 13. Other Costs (list): 14. Other Costs (list): 15. Other Costs (list): 16. Other Costs (list): 17. Other Costs(list): Prepared by:CDHS Effective FFY11 Page 2 of 2 EXHIBIT C - OTHER ADMINISTRATIVE COSTS CHARGED TO EMPLOYMENT FIRST Part 1 -Other Administrative Personnel or Operating costs ;TYPE OF;COST 100%JUSTIFICATION or ALLOCATION BASIS! ('I)Pot personnel caste,list staff nams and oomptota Gott title; i (2)For operating costs,list exact = %Cost to (1)If%Cost to EF 1s 106%,.Indicate justificabon ":type of cost; Amount EF (2)If%Cost to EF.<100%,indicate allocation formulalrriethod used. NOT APPLICABLE Total OtherAdministrativeCosts!. $0.00 Part 2-costs charged 100%to EF For each cost listed in Part I above as 100%charged to EF,be prepared to submit copies of signed and dated biannual certification statements for personnel costs and official documents that demonstrate EF solely benefits for operating costs. Part 3 -costs charged<100%EF For each cost in listed in Part 1 above as charged<100%to EF,also include an"Exhibit C1"that provides: (1)a detailed narrative explanation for each different formula/method used; (2)a corresponding,labeled illustration of the actual computation(s);and (3)justification for formula/method as the most fair and reasonable for charging the EF program. EXHIBIT D - OTHER INDIRECT COSTS CHARGED TO EMPLOYMENT FIRST Part 1 -Other Indirect Personnel or Operating costs COST, 5 5 100%JUSTIFICATION or ALLOCATION BASIS (1)For earssosst costs,fist staff name andcomplete;obti0e; ' %Cost to 1 If%Costlo EF a 100% indlcata justification pi eat operating costs,pat exact �- = � { ) , :-type of cost ,.... Amount EE (2)If%Cost to EF<100%,Indicate allocation forrnuialmethod used. NOT APPLICABLE $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 Total Other Indirect C2sts $0.00 Part 2 -costs charged 100%to EF For each cost listed in Part I above as 100%charged to EF,be prepared to submit copies of signed and dated biannual certification statements for personnel costs and official documents that demonstrate EF solely benefits for operating costs. Part 3-costs charged<100% EF For each cost in listed in Part 1 above as charged<100%to EF,also include an"Exhibit Dl"that provides: (1)a detailed narrative explanation for each different formula/method used; (2)a corresponding,labeled illustration of the actual computation(s);and (3)justification for formula/method as the most fair and reasonable for charging the EF program. Prepared by:CDHS Effective FFY11 Page 1 of 1 ATTACHEMENT 1 WELD COUNTY ELECTRONIC TIMESHEET - SCREEN PRINT COPY C Timesheet-Windows Internet Explorer ' A y I Fie ErR now Favaees took Here x tCawert •65ekd x 8. x Co,' n» . v.j5ench•:pa :SF In k, i ii Fsrates E ii3 t;Free viol g's :.. .-. • m. ' Or a fleet F;; Wp• Page• • Saiet/• Took ORACLE .. :o..,.._:.w-�. ORACLE' Menu i i I Seeds No*t'anf'S'r;i I s 'ft I jy)1 . -1 SeffSonia iTimesheet : 7'Manager Self Smite 1 I °::I TrmeLianagement I E!nol) ('C Na'ne Emple eeID: 008 CApprove Timeand ..w,.,. .....,.....,.---, :� Eocrp ons Job Ilk; Clie ntSerlcoTecb•%DSU Enpl eeRrrcor umber 0 r Report time -Tane, heel °Cryl .for insbutions t '; iea Time :.`r `v Jab and Personal __. '- 0lonnatam Vex Or :Weet v Dot 0817,2011 'inerrant 44 Procapus t`reel: Flert t'eer» :::1 P Compensation and NOReported hours: » ::r Estimated Overtime Ikon: 2'3�H 4s <pro,ious Ematr:ee Ned Emplo,ee» • N Leantirtg and '1 De.8Iupment '. P Performance iilanagemeot From Sunday 08072011 to Saturday 08'13'2011 Re AEA'Transa cis WOW* Trmesheet t UortforceDevelopment z- `=''';'!!..;;;•• fyi- szt GSet UpHBildS ti1i 3itt;: o+ ,;1ola; Timer t c,f,,,e +:424-Cede ,s.onn>UCeAc r 's: , ;?RtATtz~k ' T -€ ':2.'0 :250 2'0 2.50 2°J 12.50 REGULAR•REG v 000000119.Q,Emplc meat First Q 1.00 1.00 :1.00 t.00 ;1.00 1 :.00 REGUL'ti•RE v: 000000141'.:a agnerPetser • Q • :: 1 :2.500 ;250 2:0 X250 2 0 . 1250 REGUL�R•REG v. 000000199 iMod Fare ---__.: f • 2.00 ':.290 2.00 40 :2.00 I 10.00 REGULAR-REG v `0000101?34 CSBGSelf-Sedenci r-i• Submit l . 0 RepanedT0e Status-Olio f184 t 8 Reported Hours S:7{i'i3.-:11';:r to.1e,.; 1 0 Balances-ciict to hat Family am liNE rai:ears ar 0.000 ' Ski: 222.33 dattaO_; 4.55 WI 4........................._._:_.:._. ... ....._.:._........ -.......:........... ....._..._......_..... ... . _.._._. .....- r .!....—.. Q most ii t001r. starts r . SIM Attachment 2 EMPLOYMENT FIRST BILLING June-11 100% FUNDS Date Requested: 7/22/11 $11 ,652.08 Linda Sandin ext 6665 PERSONNEL $ 6,392.14 OPERATING $ 5,259.92 TRAVEL $ 0.02 TOTAL $ 11 ,652.08 BILL TO PROGRAM CODE F700 FUNCTION 6150 100 ALLOCATION SEND REIMBURSEMENT OF: $ 11 ,652.08 TO WELD COUNTY DIVISION OF HUMAN SERVICES PO BOX 1805 GREELEY, CO 80631 ATTACHMENT XXX F 1 ni 61808 00 `A373389 f 6 MI t.. i cl '3A111-111.1. 'NSlC I I ` Ii !. i 1 }1 I 8 ONl07lf18 TI 2 [ ' ill I3 I I+ ( l ' . . AelgS'OOSALNf?IO 173M t i 1 !:_�.? �_.._.. I i i I I 1 f f 1 "N { 'n"_"- \'''l NI t - iti i 1 • (.. 1 li I I.......... -f...,il '''s— .1 (111: ....-r--1-r. -0-rilt---- •I i. EI yr i i , iiina.4:_ 1-.� I '7 977."---14 ct L a ' ` f i - � " Ji 41 ro I .0 1 3 oY � Y G C _ I 1 ? :... I - E r s; F I 1/1 o a 110011 ,� o i / t" it�; I :• }. 3 A• ! _ i _ { 4 33 t , ' z 5 � g 7._ W a 4.5 ( ..4 , 1 k_ r I Tf- I t r-----v- .9 .1"---"Nill'ir--1 "F-27 -I. f 'w.1 r 7.,,...:44Ez------1 WINSvumv!I i ! L .l I l O • I f { 9141 f ss LR i (.2;) 1al F . I e-E luauiu3EWW r. I ;''!--i —( - . .s�' a �sas, o -� ,, �� I- 1.0 r � o s141 1 _ 7 Z2 -, L.l) ,V, ,,-• / o • 6 $7,•on; . 4. i << .5 t A 1 V W C7V G'`7 v v .,,, , :___..._ ri t1 Z? I Q 3 �v �.t #0, C • V r r i 1 u....... ..inc5t-s i c...........____,.........._. • i I ) i • I 1 E R •.j i .)mU) r-S'ur Dora Lara From: Toby Taylor Sent: Monday, August 22, 2011 8:16 AM To: Dora Lara Subject: Square footages Dora, Here's the list of square footages you'd requested: BUILDING 1551: Ballroom: 1,056 Sq ft. Small Conference room: 260 Sq ft. Large Conference room: 448 Sq ft. SOUTHEAST BUILDING: Building's Center conference room: 368 Sq ft. Lab common area: 546 Sq ft. Lab Small office: 120 Sq ft. Lab Large Office: 150 Sq ft. Lab Conference room: 161 Sq ft. Toby Taylor Building Maintenance Coordinator Weld County Buildings& Grounds and Weld County Transportation Voice: (970) 304-6531 Fax: (970) 304-6532 1105 H Street P.O. Box 758 Greeley, CO 80632 1141 204 ' asior Confidentiality Notice:This electronic transmission and any attached documents or other writings are intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential or otherwise protected from disclosure. If you have received this communication in error, please immediately notify sender by return e-mail and destroy the communication.Any disclosure, copying, distribution or the taking of any action concerning the contents of this communication or any attachments by anyone other than the named recipient is strictly prohibited. 1 Attachment 4 Employment First Reimbursement Policy WELD County 08/01/08 At orientation • Individuals attending group or one-on-one Employment First orientations will be informed of the Weld County's Participant Reimbursement process and procedures during the program orientation's power point presentation. Participant reimbursement assistance provided on the day of orientation is for the purpose of attending required Employment First activities during the following week. Individuals may receive reimbursement in the form of bus tickets, bus pass or gas voucher based on component assignment. Participant reimbursement assistance that is lost or misplaced by a participant cannot be re-issued. Calculating participant reimbursement assistance • Employment First staff will ensure that an assessment to determine the type of transportation assistance required is completed on all individuals who are participating in the Employment First Program. The assistance is to alleviate barriers in the areas of transportation, testing fees, cost associated with state identification cards and clothing needs and to assist individuals during their participation and/or completion of assigned activities. Employment First offers limited financial support for these services and as a result may develop strategies to overcome multiple visits to a site or activity. • Staff will determine participant's individual reimbursement need based on local transportation availability, household composition and component requirements. Individuals will be responsible for ensuring that they meet legal driving requirements, with regards to insurance and State Drivers license. Individuals can be issued bus tickets, 2 tickets for each round trip destination, or the equivalent 1 round trip bus cost in the amount of$5.00 per one way trip. Gas voucher cannot exceed $25 per month. • Participant reimbursement may be provided weekly, bi-monthly or monthly depending on individual need. • In addition, other community resources will be sought in order to maximize such services to program clients. Documentation of secured services, including the agency name will be made in the participant's CBMS case comments and data tracking system (Job Link). Extra's • Monthly bus passes will be provided to individuals that maintain consistent participation in the Employment First Program. Clients must maintain attendance for 30 consecutive calendar days. The cost for expenses over$25 per month will be supplemented with CSBG or Enhance funding, up to a total of$25. • There will be additional funds available through Community Service Block Grant(CSBG)for clients who meet CSBG eligibility and are in need of a State of Colorado ID or Drivers License, birth certificate, work uniforms, eye glasses and obtaining full time permanent employment. > The maximum amount allowed for a combination of transportation assistance and any other need will be $50.00 per month per client. > Any additional assistance beyond transportation assistance will be based on manager's approval. EMPLOYMENT SERVICES OF WELD COUNTY Agent Id Work Registration Form SSN Name Reg Date / / Preferred Home phone ( ) - Contact ❑Primary phone Mailing Address ❑Alternate phone Alternate phone ( ) OE-mail ❑Do not contact City/State May employers E-mail address contact you directly by: O E-Mail Zip County A Yahoo e-mail address will not receive IVR(Interactive Voice ❑Phone Response)messages regarding Job Orders ❑US Mail ❑WFC Only Education-Enter highest grade or degree Field of Higher Education Gender Date of Birth ['Male ['Female / / How did you ❑Chamber ❑Human Services ❑Newspaper ❑Unemployment ❑Signage hear about us? ['Law Enforcement ['Television ❑Special Event ❑Internet ❑Word of Mouth ['Radio ['Economic Develop. ❑WFC Staff ['Phone Book ['Other Unemployment Insurance UI Work Registered Student Status Students Only— ❑Not filing UI Claim Oyes check if you are interested in: ❑Recently filed UI Claim ❑No ❑In school full or part time(or on break) ['Recently filed Extended UI Claim ❑Not in school ❑Paid Internships ['Recently filed UI Claim for a Federal Job ❑Attending Alternative School ❑Unpaid ['Claimant referred by WPRS System Number Internships ❑Receiving State Extended Benefits of UI Contacts Employment Status Are you Hispanic? Race/Ethnic Group—Check one or more ['American Indian/Alaskan Native ❑Hawaiian Nat/Pacific Islander ❑Employed Eyes and wish to select ❑Not Employed additional race(s) ❑Asian ['White Oyes and don't wish to select ❑Black ['Prefer not to say additional race(s) Disability Status Disability Type,if ❑ Not Disabled applicable ['Orthopedic ['Mental Health ['Disabled(not service connected) ❑Learning Disability [Hearing Impairment ❑Drug/Alcohol ❑Disabled Veteran ❑Traumatic Brain Injury ❑Amputation ['Spinal Cord ['Special Disabled Veteran ['Developmentally Disabled ['Visual Impairment [Other Offender Status TANF Status Oyes ❑No Homeless person Military Status ❑Not Applicable ['Not Applicable Oyes ❑No Household income under ❑Not a Veteran ['Conviction is a ❑Receiving Cash Benefits $75000 per year ['Regular Veteran barrier ❑Transitioning Service Member Food Stamp Status ['Yes ❑No Child under 18 in the house ❑Campaign Veteran ['Not Applicable ❑Eligible for Veteran Preference, pp Eves ❑No Spouse of active military but not a veteran EFood Stamp Recipient Military Dates Military Branch Recently Separated Veteran ❑ARMY ['USAF ❑USMC ['Not Applicable Enlisted / / Discharged / / ❑Separated last 36 months Leave Blank if Present ['USCG ['NAVY Minimum pay you'll accept: $ • per ❑Hour ❑Week ['Month ❑Year ['Other; specify: Regions preferred: List up to 4 Type of work—Check all What shifts are you willing to work? Drivers license: that apply ❑Greeley/Weld ❑Denver check all that apply ❑Full time ❑None ❑Ft Collins/Loveland ['Statewide ❑Part time ❑Will work days ❑Regular or none but ❑Boulder/Longmont ❑Regular [Mill work evenings able to travel within city ❑Other CO Region ❑Temporary ['Will work overnight limits ❑CDLA❑CDLB❑CDLC Drivers License Endorsements: Oyes ❑No OTR Trucker ['Double/Triple Trailers Oyes ❑No Team Trucker ❑Hazardous Materials ❑Yes ❑No Occupational license—If yes, list type ['Passengers Eyes ❑No Own tools—If yes, list type ['Tankers Oyes ❑No Are you limited to public transportation? WORK HISTORY-ENTER MOST RECENT JOB FIRST- INCLUDE MILITARY SERVICE IF APPLICABLE Employer Employment Dates to / Job Title Month/Year Month/Year Leave blank if"Present" Employer Employment Dates to / Job Title Month/Year Month/Year Leave blank if"Present" APPLICANT SKILLS ONET Codes: Job Title: Months Experience: Comments Enter attained skills and number of months experience for each skill - minimum = 01 Skill Exp Skill Exp Skill Exp Skill Exp Staff Comment: Services Given: ❑EXP SERV EEON❑LMI ❑SRS ORS EMS ❑FS❑RW Ref to JO# Employment Services of Weld County Agent Id Forma de Registration Numero de Seguro Social: Nombre: Fecha de Hoy: Fecha de Nacimiento: / / / / tTiene ud. alguna LEs ud.Veterano del Servicio incapacidad?: Militar E.E.U.U.?: ❑No ❑ Regular Veterano ❑Incapacitado Domicilio (no relacionado al ❑Veerano de la Guerra de Vietnam servicio militar) ❑Veterano de Campania ❑Veterano Incapacitado ❑Miembro del Servicio en Transition Ciudad/Estado menos de 30% ['Eligible para Preferencia como ❑Veterano Incapacitado Veterano 30%o mes ❑No soy Veterano Codigo Postal LComo prefiere que nos Anote el nivel de estudio que Beneficios de Desempleo: comuniquemos con ud.? Numero de Telefono: haya completado: ❑Telefono Principal ( ) - ❑Reclamo Normal ❑Telefono de Mensaje ❑Reclamo Federal ❑Correo Electronico NOmero de Mensaje: ❑No he aplicado para ❑Correo Postal I ) - Titulo: beneficios de desempleo Sexo: Marque cual Raza o Grupo Si tiene correo LEsta ud. ',Este ud.estudiando? Etnico al que ud. pertenece: electronico, empleado? ❑Masculine DHispano ['Blanco tcual es su direction? 1 ❑Inscrito tiempo completo(o en descanso) DAsiatico ❑Negro DS' ❑Femenino ❑Indio Americano 2 ❑No esta inscrito tiempo completo ❑Nativo de Hawaii/Islas El servicio de correo electronico de ❑NO Yahoo no recibira information de 3 DAsistiendo a una Escuela Alternative delPacifico trabajoscomputarizada. ❑No Se HISTORIA DE TRABAJO-ANOTE EL TRABAJO MAS RECIENTE PRIMERO-INCLUYA EL SERVICIO MILITAR Fecha de Empleo Empleador Titulo del Puesto (que hacia) / De / Mes/Ano Mes / Ano Fecha de Empleo Empleador Titulo del Puesto(que hacia) / De / Mes/Ano Mes / Ano tTermino su servicio militar Fecha de Inscripcien en tEn cual rama del LEsta ud.sin Trabajador Deslocado: recientemente? el Servicio Militar: Servicio Militar Hogar?: (Ha sido despedido de su trabajo / / sirvio?: debido al cierre de la compania o empress) Fecha que termino su 051-entre los ultimos 36 meces Servicio Militar: DARMY DUSAF 051 DNo DUSMC ❑USCG DNo ❑Si / / ['NAVY ❑No LEs ud. un Trabajador Agricola? LRecibe ud. tRecibe ud. LSe considera iTiene ud.Antecedentes iHabla, (trabaja en la Industrie de agriculture): Estampillas asistencia ud.de bajos Penales? escribe y DNo de Comida? publica? recursos? (Anota que SI solamente si ha&do lee el Solo durante la tem 051 condenado per un cdmen que !miles?❑ poradapodria ser un impedimiento en ❑Trabajador Migrante ❑S1 DNo ❑SI conseguirempleo) DS' DTrabajador Migrante Processando ❑No ❑No DNo Comida ❑Si DNo Clase de Encapcidad: OLD Incapacidad de Aprendizaje ❑OR Ortopedico DVI Impedimiento Visual ESC Columna Veterbral ❑TB Lesion Traumatica Cerebral ❑HI Audioimpedido DMH Salud Mental DOT Otro ODD Incapacidad del Desarollo DAM Amputacion ❑DA Droga/Alcohol L Como se entero de nuestros servicios? OCH Camara de Comercio OHS Servicios Sociales , ❑NW Periodico ❑UI Desempleo OSN Letreros OLE Agenda Juridica OW Television OSE Evento Especial DIN Internet OWM Verbalmente ORA Radio OED El Consejo de DST Jovenes OPB Libro de Telefono Desarollo Economico NI:\W PFILES\LAURA\electronic order copies\seat es app pot spa.doc HABILIDADES DEL CLIENTE Anote el tipo de trabajo que le interesa buscar y los meses de experiencia que tiene haciendo ese trabajo. ONET Codes: Trabajo: Meses de Experiencia: Area de Educacion/Titulo: Sueldo Minimo: $ • Por: ❑Hora ❑Semana ❑Mes ❑Ano ❑Otro tPrefiere trabajo Areas Preferidas: LQue clase de trabajo prefiere?: permanente o temporal? ❑Greeley/Weld ❑Tiempo Completo-mas de 30 horas ER Collins/Loveland por semana ❑Permanents- mas de 150 dias ❑Boulder/Longmont ❑Denver ❑Medio Tiempo-29 horas o menos por semana ❑Temporal-4 a 150 dias ❑En todo el Estado ❑Alguna otra area en Colorado: ❑Ambos-sea tiempo completo o medio tiempo LEn que forma prefiere que el ZTiene ud. licensia de LTiene ud. alguno de los siguientes permisos empleador se comunique con ud.?, conducir? adicionales para la licencia comercial?: por: DPRIV - la licencia regular Correo Electronico ❑Si ❑No ❑CDLA ENecesito usar ❑HZ EPA Telefono ❑Si ❑No ❑CDLB transportaciOn Correo regular ❑si ❑No ❑CDLC pub/ico. ETA ❑TR Marque la casilla correspondiente: tEn cual turno prefiere ❑Licensia/Certificado Ocupacional: trabajar?: ❑OTR-manejar camiones de un estado a otro por todo el pais Psi O No - 1 f°- 7:00a.m. - 3:00p.m. do Si puede ud. proveer su propia herramienta,que tipo de ❑Manejar camiones en compania ❑Si O No -2 -3:00p.m. - herramienta es: de alguien 11.00p.m. ❑SI O No - 3rD- 11:00p.m. - 7:00a.m. Se anotara quo ud.esta disponible trabajar todos los turnos si no mama que NO en por lo menos uno. Anote sus hablidades de trabajo y cuantos meses de experiencia tiene haciendo eso por lo menos un mes (por ejemplo =01) Habilidad Exp Habilidad Exp Habilidad Exp Habilidad Exp Staff Comment: Services Given: ❑EXP SERV ❑EON ELM! ❑SRS DRS EMS ❑FS❑RW Ref to JO# M:\WPFILES\LAURA\electronic order copies\es app spa.doc Skills and Talents The following keywords may assist you in completing the Skills and Talents section of the registration form. Accounting Engineer Production MS Works accountant architectural assembly Food Service MS Windows accounts payable civil design delivery line cook Adobe Illustrator accounts receivable electrical forklift prep cook Photoshop auditing industrial manufacturing inventory baking Quark billing mechanical janitorial grill Word Perfect budget analysis surveying labeling frying controller blueprints loadinvgunloading pizza cook Technical Labor cost accounting bidding material handling dishwashing assembly CPA cost analysis order pulling salads/soups/sautes blueprints financial reports contract administration packing saus chef layout forecasting estimating receiving wail staff carpentry general accounting drafting shipping cash handling concrete finishing general ledger sampling sorting bussing dry wall hanging journal entry schematics stocking inventory framing payroll supervision truck driving menu planning hand tools procurement warehouse host/hostess power tools reconciliations Foreign Languages pallet jack catering jack hammer tax reports bilingual __ machine operation bartender tape measure tax preparation (speak/read/write) landscaping American Sign Language Managerial Office Related irrigation • Nanking/Finance benefits administrative assistant HVAC bank teller Health/Human Services personnel Accounts Payable electrical commodities trading Related payroll Accounts Receivable plumbing credit analysis budgeting customer service welding(arc/mig/tig) disbursements childcare contract administration data entry auto service mechanic financial analysis counselor sales filing diesel mechanic foreclosures nurse(RN/I PN/CNA) wholesale multi-line phones mil operator investments psychologist supervising teasel arrangements painter loan processing social worker hiring/firing travel visas pipe filling stockbroker teacher interviewing medical records soldering/de-soldering projecting therapist policies'pmccd uses receptionist assessments purchasing map directions Computer sue man agenrenI recruiting transcription Equipment Operator Programming grant writing restauranUhotel dictation AutoCAD ICD9 coding public relations dispatching muck driving C coordinating stalling typing(wpm) bobcat C<+ diagnosis time sheets I0 key backhoe ( Al) interviewing facilities manager ordering supplies track hoe COBOL investigating trencher database administration monitoring Janitorial/llousekeepini Sales front end loader dos report twining sweeping advertising belly dump frotran testing mopping cash handling end dump GUI customer sera ice dusting invcntory tandem truck (RS vital signs raeuum marketing water truck CPS medication administration clean bathrrwms display set up mw truck Novell medical terminology trash pricing snow plow Oracle medical records floor care retail sales mountain driving Paradox phlebotomy floor stripper cold calling over-the-road driving Pascal orthopedics waxing telemarketing DOT regulations Unix physical therapy floor buffer customer sera ice Vax personal care pro making beds whole sale Visual Basic laundry trade shows application encoding Software network administration Excel technical support Access troubleshooting MS Word hardware support PoverPoinl software support Peachtree QurckBonks Quicken INTERAGENCY CLIENT REFERRAL Agency Referred to: Workforce/Employment Services Clients Name: Social Security#: XXX-XX- CBMS# 1B 1. COMPETENCY WORKSHOPS o Job Search/Apps Workshop: o Interview Workshop: **WORKSHOP WILL LAST A TOTAL OF 4HRS **BRING A SNACK/DRINK** PLACE 1551 N 17`h Ave. Ask for Pat Curts 2. CAREER READY CERTIFICATION (CRC) TESTING o Pretest: **OFFICIAL TESTING-NEED TO BRING ID** PLACE:315 11771 Ave Building B.Learning Lab Ask for Melissa REMINDER: Workshops/Testinq begins promptly. You must be on time. You are a mandatory participant in this program and are required to keep all scheduled appointments. If there is some verifiable good cause,which prevents you from attending this meeting and otherwise complying with the program requirements,you must contact the Employment First Unit. Failure to comply without good cause will result in the immediate notice to the Food Assistance office of non-participation. This will result in your loss of food assistance for a period of 1,3, or 6 months in all Colorado counties. Referring Agency: Weld County Employment First/Dept. of Human Services Agency Telephone#: 970-353-3800, ext. Signature&Title of Person Referring Date of Referral RELEASE OF INFORMATION: I hereby authorize all public and former employers to supply information requested by the agency referring me to allow inspection and reproduction of records pertaining to me by a duly authorized representative of the agency I am being referred to. I herewith release the public agencies and former employers from any and all liability for supplying information. This authorization shall continue in effect until such a time as I state, in writing,to the public agencies and former employers that it is no longer valid. I authorize the use of my social security number for verification purposes. Client Authorization Date If unable to attend,you must contact your Case Manager to discuss your options. M;\Employment First\EF Forms\workshop referral form Colorado Workfare Initial Site Contract Participant Name Social Security Number CBMS Case Number XXX-XX- Participant Contract I understand that I have been selected to participate in workfare. I agree to begin my participation by working one (1) hour at Weld County Division of Human Services (W.C.D.H.S.). I understand that I may be placed at another work site in the future. Failure to cooperate without good cause may result in the loss of my food stamps. Confidentiality Agreement Because I may be working with confidential records at W.C.D.H.S. , I agiee not to discuss any client information I may observe. This includes, but is not limited to names, addresses, phone numbers, social security numbers or other personal information. 1 have read and agree to all parts of the above statement. Participant Signature: Date: For Staff Use Only Time Sheet Activity For the month of: 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 Performance: Excellent Good Fair Poor Comment: Staff Signature Date WHITE: FILE YELLOW: CLIENT COPY Colorado Workfare Initial Site Contract Contrato de Sitio Inicial Nombre del Participante Numero de Seguro Social Numero de Caso de CBMS Contrato de Participacion Yo entiendo que fui seleccionado a participar en el programa de Workfare de Colorado. Estoy de acuerdo en iniciar mi participacion por trabajar una (1) hora en el Departamento de Servicios Humanos (W.C.D.H.S.). Yo entiendo que en el futuro sere asignado a trabajar como voluntario en otro sitio. Falta de cooperar sin buena causa resultara en la perdida de estampillas de comida por 1, 3, 0 6 meses. Acuerdo de Confidencialidad Debido a que podre estar trabajando con archivos confidenciales en W.C.D.H.S. , estoy de acuerdo de no divulgar ninguna informaciOn de clientes que podre observar. Esto incluye, pero no es limitado a nombres, direcciones, nOmeros de seguro sociales o cualquier otra informaci6n personal. He leido y estoy de acuerdo con todas las secciones de la declaracion arriba. Firma del Participante Fecha Para Uso del Personal Solamente Time Sheet For the month of: 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 Performance: Excellent Good Fair Poor Comment: Staff Signature Date COLORADO EMPLOYMENT FIRST PROGRAM FOLLOW-UP APPOINTMENT LETTER NAME: DATE: ADDRESS: SSN: CITY/STATE/ZIP: CBMS CASE#: Your next appointment will be to attend a required Competency Workshop scheduled for you on: DATE : TIME: PLACE: 1551 N 17TH AVE THURSDAY, 8:30AM or 315 N 11th Ave Building B Facilitator: Pat Curts GREELEY COLORADO 80631 **WORKSHOP WILL LAST A TOTAL OF 4HRS** REMINDERS: ➢ Begin doing your job search. You will be required to provide 5 lob contacts within 2 weeks. ➢ If you have found employment, protect your future benefits by notifying the EF unit. Return this form to the address shown above, call or fax to the numbers listed below: Employer: Phone Number: Start Date: Hourly Wage: Hours Per Week: Permanent or Temporary (circle) Verified by: Employer Signature: You are a mandatory participant in this program and are required to keep all scheduled appointments. Failure to comply without verifiable good cause will result in the immediate notice to the Food Assistance office of non- participation. This will result in your loss of food stamps for a period of 1, 3, or 6 months in all Colorado counties. Nancy Sanchez, ext. 6745 I have received a copy of this letter: Geno Avalos, ext. 6746 Annette Gutierrez, ext. 6743 client Signature Employment First Case Managers Office Number: (970) 353-3800 Fax Number: (970) 346-7981 EmployuwntFIrst MlisttoVt/St1i1tE%YYLe t To increase employment for food assistance participants through support, referrals, accountability and community work. Original-Participant Copy-Case File Programa de Empleo Primero/Workfare del Condado Weld AVISO DE CAMBIO DE CITA NOMBRE: FECHA: DOMICILIO: SSN: CIUDAD/ESTAD #DE CASO: O/CODIGO: Su cita con el Programa de Empleo Primero/Workfare programada para el dia a las: a.m./p.m. fue cambiado a lo siguiente: Su nueva cita sera el : Fecha: Hora: EMPLOYMENT FIRST (WELD COUNTY HUMAN SERVICES) Lugar 315 11th Avenida, Edificio B Greeley, Colorado 80631 Comentarios/Recordatorios: Su participacion en este programa es obligatoria. Se le requiere que asiste a todas sus citas sin falta. No cumplir con los requisitos de este programa sin buena causa puede causar la p@rdida de sus estampillas de comida para usted y posiblemente toda su familia en todos los condados del estado de Colorado. Si usted ha encontrado empleo, protege sus beneficios del futuro avisandole al departamento de Empleo Primero. Regrese esta forma a la direccidn anotada arriba o Ilame o en via por fax al namero indicado abajo. Empleador: #de Telefono: Fecha que empezo: Salario por Hora: Horas por semana: Permanente o Temporal (marquee uno) Verificado por: Firma del Empleador: Nancy Sanchez, ext. 6745 Yo he recibido una copia de esta carts: Genaro Avalos, ext. 6746 Consejeros de Empleo Primero Firma del Cliente Numero de Telefono: (970) 353-3800 Numero de Fax: (970) 346-7981 Original-Participante Copia-Archivo • M:\Employment First\EF Forms\resched apt Itr 2009 SPA WELD COUNTY WORKFARE WORKERS' COMPENSATION INFORMATION The following are the policies and procedures for Workers' Compensation: 1. Participants in a public or non-profit sector work activity program under the Workfare program are covered by Weld County's Workers' Compensation insurance for injuries occurring within the scope of assigned program training and/or tasks. 2. If an injury occurs during training hours, you are directed to immediately report that injury on the day that it occurs to your Workfare case manager, (970) 353-3800. 3. All work related injuries are to be treated by one of the following designated provider(s): Dr./Clinic: WELD COUNTY EMPLOYEE MEDICAL CLINIC Location: 1551 N. 17th Ave. Greeley, CO 8063 Phone: (970) 304-6590 or dial extension 3333 from a Weld County phone Limited Hours: Monday, Wednesday, Friday: 8 a.m.-5 p.m. Tuesday, Thursday: 11 a.m.-7 p.m. Saturday: 8 a.m.—noon Dr./Clinic: CHAMPS in the Greeley Medical Clinic Address: 1900 16th Street Greeley, CO 80631 Phone: (970) 350-2471 Dr./Clinic: Workwell Occupational Medicine Address: 1275 58th Avenue, Suite C Greeley, CO 80634 Phone: (970) 356-9800 **The claim may be denied if the participant goes to a private physician. Severe emergency treatment by emergency responders will be covered.** 4. Before the injured participant is allowed to return to work, a written release from the designated provider stating the participant can return to work is required. By signing below, the participant agrees with Workfare of Weld County that immediate termination will occur if it is determined by Weld County's Human Resources staff that the participant has fraudulently filed a workers' compensation claim for a work related injury or illness. Weld County's Department of Human Resources will determine if further legal action will be pursued. Participant's Signature Date Employer or Case Manager Signature Date forms\WORKERS COMP INFO OCTOBER 2010 Programa de 'Workfare' del Estado de Colorado INFORMACION DE INDEMNIZACION PARA EL TRABAJADOR POR ACCIDENTES LABORALES Las siguientes son las polizas y procedimientos para hacer un reclamo de Indemnizacion debido a un Accidente Laboral: 1. Participantes en un programa de actividad de trabajo en un sitio publico o sin fines lucrativos bajo el programa de 'Workfare' son cubiertos por la poliza de seguranza de Indemnizacion para el Trabajador para heridas/lastimaduras que ocurren entre el entrenamiento asignado por el programa o en todos los aspectos del trabajo asignado. 2. Si una herida/lastimadura ocurre durante las horas de entrenamiento, se le dirige que se comunique para reportar de inmediato la herida/lastimadura a su consejero de 'Workfare' al 970-353-3800. 3. Se le dara tratamiento medico para todas las heridas/lastimaduras por uno de los siguientes proveedores de salud: Dr./Clinica:WELD COUNTY EMPLOYEE MEDICAL CLINIC Locacion: 1551 N. Avenida 17 Greeley, CO 80631 Telefono: (970) 304-6590 o extension 3333 de un telefono del Condado Weld Horas Limitadas: Lunes, miercoles, viernes: 8 a.m.-5 p.m. Martes y Jueves: 11 a.m.-7 p.m. sabado: 8 a.m.—noon Dr./Clinica:CHAMPS in the Greeley Medical Clinic Dr./Clinica:Workwell Occupational Medicine Locacion: 1900 Calle 16 Locacion: 1275 Avemoda58, Suite C Greeley, CO 80631 Greeley, CO 80634 Telefono: (970) 350-2471 Telefono: (970) 356-9800 **El reclamo podra ser negado si el participante obtiene tratamiento por un doctor privado. Tratamiento por proveedores de servicio de emergencia en casos de emergencias severas seran cubiertos. ** 4. Antes que el participante herido/lastimado se le permitira regresar al trabajo, se le requiriera una nota del proveedor designado permitiendole que puede regresar a trabajar. Por firmar abajo, el participante esta de acuerdo con el programa de Workfare del Condado de Weld que se le terminara por inmediato del programa si es determinado por el personal de Recursos Humanos del Condado de Weld que el participante ha fraudulentamente puesto un reclamo por una herida/lastimadura del trabajo falso. El Departamento de Recursos Humanos del Condado de Weld determinara si se continuara mas accion legal. Firma del Participante Fecha Firma del Empleador o Consejero de Empleo Primero Fecha forms\WORKERS COMP INFO 2011 spa.doc EMPLOYER CONTACTS - JOB SEARCH E NAME OF COMPANY: COMPANY PHONE: X McDonald's 970-333-3333 A NAME OF PERSON CONTACTED: TYPE OF CONTACT: M MARK, MANAGER PERSON P TYPE OF WORK APPLIED FOR: DATE: CASHIER 01/01/1 I E RESULT: FILLED OUT APP 1. NAME OF COMPANY: COMPANY PHONE: NAME OF PERSON CONTACTED: TYPE OF CONTACT: TYPE OF WORK APPLIED FOR: DATE: RESULT: 2. NAME OF COMPANY: COMPANY PHONE: NAME OF PERSON CONTACTED: TYPE OF CONTACT: TYPE OF WORK APPLIED FOR: DATE: RESULT: 3. NAME OF COMPANY: COMPANY PHONE: NAME OF PERSON CONTACTED: TYPE OF CONTACT: TYPE OF WORK APPLIED FOR: DATE: RESULT: 4 NAME OF COMPANY: COMPANY PHONE: NAME OF PERSON CONTACTED: TYPE OF CONTACT: TYPE OF WORK APPLIED FOR: DATE: RESULT: 5, NAME OF COMPANY: COMPANY PHONE: NAME OF PERSON CONTACTED: TYPE OF CONTACT: TYPE OF WORK APPLIED FOR: DATE: RESULT: I understand that I am a mandatory participant in the Employment First Program and that I am required to complete S (FIVE) employer contacts per week, at least 2 (TWO) of which must be made in person. I certify that the information given on this form is correct and true. I understand that if any information given is incorrect or false, I may lose my food stamp benefits for one, three,or six month periods, in all Colorado counties. Completing 5 (FIVE)employer contacts will count as 5 (FIVE) hours of work effort and be credited towards the weekly 20 hours work commitment. Participant's Signature Date white Copy: File Yellow Copy: Participant EMPLOYER CONTACTS - CONTACTOS DE TRABAJO I. Nombre de la Compania Telefono de Ia Compania Nombre de la Persona con quien hablo Tipo de Contacto: En Persona/Por Telefono Tipo de Trabajo Fecha Resultados 2. Nombre de la Compania Telefono de la Compania Nombre de la Persona con quien hablo Tipo de Contacto: En Persona /Por Telefono Tipo de Trabajo Fecha Resultados 3. Nombre de la Compania Telefono de Ia Compania Nombre de la Persona con quien hablo Tipo de Contacto: En Persona /Por Telefono Tipo de Trabajo Fecha Resultados 4. Nombre de la Compania Telefono de la Compania Nombre de la Persona con quien hablo Tipo de Contacto: En Persona /Por Telefono Tipo de Trabajo Fecha Resultados 5. Nombre de 1a Compania Telefono de la Compania Nombre de la Persona con quien hablo Tipo de Contacto: En Persona /Por Telefono Tipo de Trabajo Fecha Resultados Yo entiendo que soy requerido participar en el Programa de Empleo Primero y soy requerido completar 5 contactos de trabajo por semana, cuales 3 necesitan ser hechas en persona. Yo certifico que la informacion proveido en esta forma es corecta y valida. Yo entiendo que si algtin informacion proveida no es corecta o falsa, podre perder mis beneficios de estampillas por un periodo de uno, tres o seis meses en todos los condados de Colorado. Completando 5 contactos de trabajo, contaran como 5 horas de trabajo y seran agregados al compromiso de 20 horas a la semana. 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CI u ,a�tNTse av 71 R:t EMPLOYMENT SERVICES 4 OF WELD COUNTY ® of y`4 ft Fl.D('A':. Customer Satisfaction Survey Please help us evaluate our services by answering the following questions. Check the appropriate box and add comments that would help us improve our service. I. Were we responsive to your needs? ❑ Yes ❑ No Comment: 2. Was our service provided in a reasonable amount of time? ❑ Yes ❑ No Comment: 3. Were you informed about available resources such as counseling,testing,training,etc? ❑ Yes ❑ No Comment: 4. Was our staff courteous and professional? ❑ Yes ❑ No Comment: 4"" .rtwy WHERE COLORADO COMES TO WORK 5. Is our facility pleasant? ❑ Yes t] No 6. Did you pick up any of our lobby publications? ❑ Yes ❑ No 7. If Yes, which ones were useful to you? 8. How would you rate your overall experience with Employment Services. Excellent ❑ Satisfactory ❑ Less than Satisfactory 9. Would you recommend our services to others? ❑ Yes ❑ No 10. If we did not meet your expectations,what could we do better next time? 315B N. 11 Avenue P.O. Box 1805 Greeley,CO 80632 PH: (970)353-3800 FAX: (970)346-7981 -Website: www.eswc.org Auxiliary aids and services are available upon request to individuals with disabilities. Dial 711 for relay. ,O� $NT.SFR F a ;p SERVICIO DE /T ` EMPLEO DEL 154S� CONDADO WELD 0F4ELU WO'' ENCUESTA SOBRE EL SERVICIO AL CLIENTE Por favor ayudenos a evaluar nuestros servicios contestando a las preguntas siguientes. Marcar la cajita apropiada y agregue los comentarios que nos ayudaran a mejorar nuestro servicios. I. LFuimos responsivos a sus necesidades? Si JNo Comentarios: 2.LFueron nuestros servicios proporcionados en tiempo razonable? JSi No Comentarios: 3.aFue usted informado sobre los recursos disponibles tal como asesoramiento, pruebas, entrenamiento etc.? _ISi No Comentarios: 4. aFue nuestro personal amable y profesional? _iSi No Comentarios: O 5. tiEs nuestra oficina comoda? iSi _J No 6. LUsted cogio cualquiera de nuestras publicaciones del pasillo? _J Si JNo 7. tSi fue asi cuales les fueron utiles? 8. tComo usted clasificaria su experiencia total con el Servicio de Empleo? J Excelente i Satisfactorio J Menos de satisfactorio 9. Lusted recomendarla nuestros servicios a otros? J Si No 10.Sino resolvimos sus expectativas,tque podriamos hacer para mejorar nuestros servicios? 3158 N 11th Avenue P.O. Box 1805 Greeley,CO 80632 Las ayudas auxiliares y los servicios son disponibles a su peticidn a los individuos con incapacidades,marque el 711 para el reles. DONDECOLORADO VIENEATRABAJAR JOB PRACTICES RESOURCE I GUIDE a, p t` 47s l i f ! WELD COUNTY EMPLOYMENT FIRST WORKFARE PROGRAM I�YYYYYYYYYYYYYYYYYYYYi .O ate.+ 42,7 c L 4) O C . 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N M 4 COLORADO EMPLOYMENT FIRST ASSESSMENT Name Social Security Number CBMS Number Date Of Birth Address Phone Mailing Address(if different from above) Message Phone Food Stamp Technician/Office Today's Date Directions: Please answer all the following questions as completely as possible.The information you provide will be treated confidentially and will be used to develop your Employment First participation plan. PERSONAL DATA Please •rint&com•lete sections below. ,..,.-4' 1. Are you currently employed? Yes No a y <• ,� ,wy `•'+ , If NO, please list the month and year last worked: � r�kr • y If YES, please complete the following: t ₹ 1.11 t; : E+ <• i l` Circle one: Full-time Part-time Temporary Day Labor ii tpi • ` a te° r it �l r�r Start Date: Kind of Work: t ,>`k� t , *# mr d .- i 0.. sf , 7, . ,& - k " `.r #Mrs Per Week: Hourly Wage: r } . / , .4-' i'i `':a` A f t lw Company Name: Phone Number: ,, ' t , -,_,C.:;,P,. ,,, ,:',2",„ 2. Are you on temporary layoff and expected to return to work within 60 days? ° "1 , SS , ,f F,e � ` Yes No �' r K� v F �y� E '� m .�fl�,''� �` � v, .Y SST - "wr �' 3. Are you responsible for the care of a dependent child in your household? Fd `�'"°T}} t� ' / t ` '- � }` at"'9 y>g ''ba '� *91;11 —Yes No Ages: �E ;: 1t e >)*xc �c4, Y �',u " t:x": ? b .•4. Are you responsible for the full-time care of an incapacitated person? ` z ' ,,. . , Yes No r ;r -f *,,..:4•41:,-4,-, t,-'. r i 4 : 5. Please circle any of the following benefits you are currently applying for or " !,i �° a � r� t"`.� 4 R receiving: , t UI (Unemployment Insurance) CO Works(TANF) AND (Aid to the Needy Disabled SSI (Supplemental Security Income) r a ; 4t 1 °�k il lin "*ria CRSP (Colorado Refugee Services) Veterans 100% Disability � yt��. ,_ : ,# ��If 6. Do you have any physical conditions that limityour ability to look for work? -'•'J " r °• Arbi='` ' �,' PY , :_ -; t 0 , p, S'Ne; r Yes No ,,:1,:-:?4V,-,' + s , 2 Do you have any mental conditions that limit your ability to work?_Yes No - " # ` § �.; v° ! If YES, please explain Are you pregnant? No Yes, expected delivery date: , a t- ., $• 1;';'.1/4,,:L. L-% e D C) -; r_ 7. Are you currently in school? Yes No M• s` ; Name of school or program: :' t Start Date: Anticipated End Date: - ' -Y.V. Days&Hours: ,',• Kind of Training: 8. Are you currently in drug or alcohol treatment? Yes No Y V 9. Are you currently in enrolled in a Vocational Rehabilitation program? Yes No YV PERSONAL DATA STAFF USE...,:ONLY KEY 10. Highest Grade Completed: Circle any degree or certificate earned: GED HS Diploma :: :. .; ,.s, U 12 2 yr College 4 yr College Degree Vocational Training r 11. Are you working with another agency to find employment'?_Yes _No Name of Agency: 9 Y • Y Type of Assistance: w: `" y� '. �:k�,t�;. Contact Person: 12. Do you have a valid I.D.? _Yes No t, .iN. Which Type: Drivers License State ID Other: =; =� ,• 13. How will you get to work/class? Own Car Bus Walk Bike � '`4= ' " Friends Borrowed Vehicle Don't Know ' rtr ". OK 14. Are you registered with the WORKFORCE CENTER?. Yes No A x N 15. Are you currently homeless?_Yes No q f„, Y ` Y y:td -, f J h-rl N 16. Are you currently involved with the court system? Yes _No Probation or Paroles Yes N Y Name/Phone#of PO Officer: :• If YES,please explain: 17. Have you ever been convicted of a felony? _Yes _No If YES, please explain: `Y. 18. Are you currently in a Domestic Violence program that would prevent you from looking for work? _Yes _No „Y V 19. Do you have any medical needs that are not being treated? Yes No :.:: :1 ',. r� , Are you currently taking medication that would affect your ability to look for ° work? _Yes No . :•If YES, please explain: ,' x,_: 20. Are you a veteran'? _Yes No STAFF USE ONLY: Verification requested/barriers: Job Ready? _Yes _No If NO,explain: Type of work participant is seeking: Worksite that meets participant's needs and interests: Participant's Plan for the next 1-3 months: Circle Activity below Basic ED Employability ESL GED Literacy Part-Time Job Post-Secondary ED Voc Rehab/Train Workfare(Perm) Case Manager: Date: EMPLEO PRIMERO DE COLORADO Nombre #de Seguro Social #de CBMS Fecha de Nacimiento Domicilio #de Telefono Direccidn de Correo #de Mensaje Tecnico de Estampillas de Comida/Oficina Fecha de Hoy Direcciones: Por favor responde a las siguientes preguntas lo mejor que pueda. La information que usted provee se mantendra confidencial. Las respuestas que usted nos da, seran usadas para desarrollar su Plan de participation en el programa de Empleo Primero. INFORMACION PERSONAL PARA USODE'COt4SEJEROS KEY Favor de escribir en letra de molde y Ilena la information en esta section. 1. L,Esta usted trabajando actualmente? _Si No Si No, escribe el mes y ano de la ultima vez que trabajo: • • �i ::`,: _; ::::. , Si Si, favor de Ilenar la siguiente information: Marque si es: Tiempo Completo - Medio tiempo Temporal Diario Y Cuando Comenzo: Clase de trabajo: :;.,•:;.::5;,;.;.....;;;.:!.4,;;. Horas por Semana: Salario por Flora: • :::•••••F•-• - ...,..° Nombre de la Compania: #de Tel.: 2. ,,Esta usted temporalmente despedido debido a un recorte de personal y espera regresar a trabajar entre 60 dias? _Si No Y V 3. ,Es usted responsable por el cuidado de nines dependientes en su hogar? ":... •••,,, ........... . .::. I Si No Edades • ..: ......................... . Y V 4. ,-,Es usted responsable por el cuidado de tiempo complete para una persona incapacitada? Si No •,. r::::..,,['::: :: YV 5. Por favor marque los siguientes beneficios que esta usted actualmente aplicando por o recibiendo: AND •(Asistencia a los necesitados incapacitados) ``- : :. '-....: UI (Seguro de Desempleo) ''"�• """ CO Works(TANF) - CRSP(Servicios a los Refugiados de Colorado) SSI (Ingresos de Seguro Social) Veteranos 100% Incapacitados ".. 6. Tiene usted cualquier incapacidad fisico o mental que limita su busqueda de trabajo? Si No ` .-.. .-• __•,,Tiene usted cualquier condition \ limita su habilidad de trabajar? .....::::.... Si No Si Si, por favor explique: .-,.,: . ..._............-_:.:. .,.......... : - Esta usted embarazada? No Si, fecha probable de parto: ._,'... 7. ,,Esta usted asistiendo a clases actualmente? _Si No Nombre de la escuela/programa: • • ••-::, : `E.` Fecha de comienzo: Fecha anticipado en terminar `: : .:.: .•:•YV._ Dias y horas: .. Clase de Entrenamiento: I + . • 8. ,Esta usted actualmente recibiendo tratamiento para dependencia de alcohol o drogas? Si No :::: • ...Y V::: 9. ,•,Esta usted actualmente inscrito en un programa de Rehabilitation Vocational? • Si No • :s:.: INFORMACION PERSONAL PARA USO DE CONSEJEROS KEY 10. Anote que es el ano de escuela mas alto que ha completado: Marque cualquier titulo o certificado que ha obtenido: U 12 GED Diploma de la secundaria Licenciatura de una universidad de 2 anos Licenciatura de una Universidad de 4 anos Certificado de Entrenamiento Vocacional 11. z,Esta usted trabajando con alguna otra agenda para encontrar empleo? Si No Nombre de la agenda: Y Clase de asistencia: Nombre de Persona: 12. j,Tiene usted identiflcadon valida? _Si _No Que clase: Licencia de Conducir Identificacion del estado N Otro: 13. iComo Ilegaria al trabajo/clase? Carro Propio Carrion Caminar Bicicleta -Amigos -Carro Prestado - No se DK 14. LEsta usted registrado con la oficina de Empleo—Workforce?_Si _No N 15. LEsta usted actualmente sin hogar?!Si _No 16. Esta usted actualmente involucrado con el sistema de corte Si _No Esta usted en libertado probatoria/condicional(probation/parole)? _Si _No Nombre/#de telefono del Agente de Probatoria: Si Si, por favor explique: 17. i„Lo han encontrado culpable de un delito? _Si No Si Si, por favor explique: Y 18. i,Esta usted actualmente en un programa de violencia domestica que le previniera buscar empleo? Si _No Y V 19. ,:,Tiene usted alguna necesidad medica que no se esta tratando?_Si No 1„Esta usted actualmente tomando medicamento que afectaria su habilidad de buscar empleo? _Si No Y Si Si,por favor explique: 20. zEs usted un veterano (del servicio militar de los EE.UU.) Si _No Y PARA USO DE CONSEJEROS Verification requestedibamers ,: Job Ready? -Yes _No If NO,explain: Type of work participant is seeking: Worksite that meets participant's needs and interests: • Participants Plan for the next 1-3 months: Circle Activity below Basic ED Employability ESL GED Literacy Part-Time Job Post-Secondary ED Voc Rehabfl rain Workfare(Perm) Case Manager: Date: EMPLOYMENT SERVICES OF WELD COUNTY SUPPLEMENTAL APPLICATION FOR EMPLOYMENT FIRST/CSBG SSN Name Reg Date / / Citizen Status O C US Citizen O A Reg. Alien Income Data (Family income includes indiv + fam income) ❑ R Refugee O L Other Legal ❑ O Other Indiv. 1Mo $ Earn 1 Mo $ UI Status O C Claimant Number of Individuals on Food Assistance Grant ❑ E Exhausted this year's benefit O N Neither of the above List All Individuals on Grant Relation to Applicant Age ❑ R Referred by WPRS not profiled O P Referred by WPRS profiled SELF Family Status O S Parent in 1-parent family O P Parent in 2-parent family O F Family member but not a parent O I Independent Job Status ❑ E Employed (worked in last 7 days) O R Received Notice of termination O U Not employed If more space needed, see staff Homeless O No O Yes Additional Family Status O No O Yes Disabled O No O Yes O Two adults (no children) O Other, group home, etc Health Insurance O No O Yes Disabled Vet O No O Disabled Vet Housing O Own O Rent O Other O Special disabled Vet Applied for or Receiving Assistance (check all that apply): O TANF O SSI Veteran Status O No (or blank) Not a veteran O Food Assistance O Refugee Assistance O L Vet - less than or = to 180 days O General Assistance active duty O G Vet - greater than 180 days I certify that the information provided on this application is true and active duty accurate to the best of my knowledge. I realize the information is Recently subject to review and verification and I may have to provide separated vet O No O Yes documents to support the information provided on this application. I also understand that I am subject to immediate termination from Campaign Vet O No O Campaign O Vietnam the program if I am found ineligible after enrollment and that I may be prosecuted for fraud and/or perjury if the information I have Offender O No O Yes provided is false. I allow the release of this information for verification purposes and understand it will be used to determine Limited English O No O Yes my eligibility. I agree with the job codes assigned and I authorize (When native language is not English) the use of my Social Security Number for record keeping, payroll, and verification purposes. I am aware that I may be contacted by Highest Education Enter highest grade completed telephone or mail after leaving the program and asked survey ` questions about my employment status and earnings since leaving J the program. I am aware that my answers to these questions will remain strictly confidential and will not affect any other benefits which I may be receiving. I have been informed of the appeals 00-11 or 16 = college grad process I can follow if I disagree with WIA service provider's 12 = High school grad 17 = post college decisions, based on information contained in this application. 20 = GED 18 = master's Applicant Signature Date 13 = 1 yr college 19 = doctorate 14 = 2 yrs college Counselor Signature Date 15 = 3 yrs college or more than 15 yrs without bachelor's STAFF ONLY: Received diploma/GED O No O Yes Family Income x 12 = Preliminary CSBG Eligibility O No O Yes EMPLOYMENT SERVICES OF WELD COUNTY CSBG ADDENDUM AFFIDAVIT OF LEGAL RESIDENCY I, , swear or affirm under penalty of perjury under the laws of the State of Colorado that (check one): I am a United States citizen, or I am a Permanent Resident of the United States, or I am lawfully present in the United States pursuant to Federal Law. I understand that this sworn statement is required by law because I have applied for a public benefit or I am a sole proprietor entering into a contract or purchase order with the State of Colorado. I understand that state law requires me to provide proof that I am lawfully present in the United States prior to receipt of this public benefit or prior to entering into a contract with the State. I further acknowledge that making a false, fictitious, or fraudulent statement or representation in this sworn affidavit is punishable under the criminal laws of Colorado as perjury in the second degree under Colorado Revised Statute 18-8-503 and it shall constitute a separate criminal offense each time a public benefit is fraudulently received. Signature Date Name (please print) Social Security Number (optional) Do Not Write Below This Line VERIFICATION OF CSBG ELIGIBILITY Date Eligibility Verified: By: Approved: Denied: Type(s) of Income: 0 Earned Income ❑ Unearned Income 0 Other Family Income Last 30 days: x12 for annual: Income Verified: ❑ Yes ❑ No Family Size Verified: ❑ Yes 0 No Documentation: 0 CBMS 0 OTHER Comments: M:AEMPLOYMENT SERVICES\Registration AEMPLOYMENT FIRSTA EMPLOYMENT FIRST\EF Forms\efcsbg application 12_2010.docx SERVICIO DE EMPLEO DEL CONDADO DE WELD APLICACION SUPLEMENTAL PARA EMPLEO PRIMERO /CSBG #de Seguro Social Nombre Fecha Estatus de O C-Ciudadano de los EEUU Anote a todos los miembros Relation a si mismo Edad ❑ A-Residente Permanente en la aplicacion Ciudadania O R-Refugiado O L-Otro Legal ❑ O-otro Yo Mismo Estatus de O C -Reclamando Beneficios Beneficios de O E -Beneficios terminados este ano Desempleo O N-Ninguno de arriba ❑ R-Referido por WPRS ningon perfil ❑ P-Referido por WPRS perfilado Estatus de O S-Familia de solo un padres/madre Familia ❑ P-Familia de 2 padres ❑ F-miembro de familia- no soy padre ❑ I Independiente requo.re r-i s es c,io, hate e Estatus de O E—Trabajando (trabajo en los Oltimos (ori uu < . Empleo 7 dias) Ademas de uno mismo, hay otros miembros O No O Si ❑ R-Recibio aviso de termination de ❑ 2 adultos (no hay nihos) O Otro-hogar de grupo, Empleo etc. ❑ U-No esta trabalando Tiene Segura de Salud O No O Si Esta Sin Hogar/Donde vivir O No O Si Hogar O Dueno O Rentado O Otro Incapacitado O No O Si Has aplicado o estas recibiendo asistencia para(marque todos Veterano O No O D-Veterano incapacitado que aplican a usted): Incapacitado ❑ S-Veterano incapacitado Especial ❑ TANF O SSI Veterano Status O No (o en blanco) No es veterano ❑ Asistencia de Comida O Asistencia para refugiados ❑ L Sirvio menos de 180 dias de Servicio Activo ❑ Asistencia General ❑ G Veterano con mas de 180 dias de Servicio Activo Yo certifico que la in?ormiacion proveido en esta aplicacion es Separado Recien de un Veterano O No ❑ Si verdadera y correcta a lo mejor de mi conocimiento. Entiendo que la Veterano de O No O Campana informacion podra ser sujeta a reviso y verificado y tendre que Campana O Vietnam proveer documentos para apoyar la informacion proveido en esta Ha cometido un delito mayor aplicacion.Tambien entiendo que yo mismo podre ser sujeto a ❑ No O Si despedido de inmediato de este programa si se me encuentran no Es limitado su conocimiento del lenguaje de ingles elegible despues de estar inscrito y que podre ser enjuiciado por ❑ No O Si fraude y/o perjurio si la informacion que provei es falso. Yo (Cuando el Ingles no es su idioma natal) autorizo la divulgacion de esta informacion para proposito que sea Education Escolar verificado y entiendo que sera usado para determinar la elegibilidad Anote el nivel de escuela mas alto que completo mia. Yo estoy de acuerdo con los codigos de trabajos asignados a mi y autorizo el use de mi seguro social para proposito de mantener archivos, pagos y propositos de verification. Reconozco que podre l 00-11 o 15 = 3 ahos de colegio ser contactado por telefono o por correo despues de salir del 12 = Graduado de la o mas de 15 ano de colegio programa y me podran hacer preguntas de una encuesta sobre mi Escuela secundaria sin certificado estatus de trabajo y cuanto gano desde que deje el programa. 20 = GED —diploma de 16 = Graduado del colegio Entiendo que las respuestas a mis preguntas se mantendran Equivalencia general 17=Mas de 14anos de colegio estrictamente confidenciales y no afectaran cualquier otro beneficio 13 = 1 ano de colegio 18 = Maestria que podre estar recibiendo. Se me ha informado del proceso de 14 = 2 anos de colegio 19 = Doctorado apelacion que podre hacer si no estoy de acuerdo con el proveedor del programa de WIA, basada en la informacion contenida en esta Se graduo de la escuela secundaria o recibio su diploma de aplicacion. equivalencia general O No O Si Firma del Solicitante Fecha Information de Ingreso: Ingresos de uno mismo S Ingresos de uno mismo mas de cualquier Firma del Consejero Fecha Otra persona en el hogar S Cuantas personas estan en la aplicacion EMPLEADOS SOLAMENTE: De ayuda de comida: Familia Income x 12 = Preliminary CSBG Eligibility O No O Yes SERVICIO DE EMPLEO DEL CONDADO DE WELD CSBG APENDICE Declaracion de Residencia Legal Yo, ,juro bajo pena de sancion por perjurio bajo las leyes del Estado de Colorado que: (MARQUE SOLAMENTE UNO) Soy ciudadano/a de los Estados Unidos, o Soy Residente Permanente de los Estados Unidos, o Estoy legalmente presente en los Estados Unidos segun la ley Federal. Yo entiendo que esta declaracion jurado se requiere por ley porque he aplicado por un benefico publico o soy propietario unico entrando en un contrato o en un orden de compra con el Estado de Colorado. Entiendo que la ley estatal me requiere proveer comprobante que estoy legalmente presente en los Estados Unidos antes de recibir este beneficio publico o antes to entrar en un contrato con el estado. Ademas reconozco que hacer una declaration o representacion falsa, ficticio, o fraudulenta en esta declaracion jurado es punible bajo las (eyes criminal de Colorado debido que perjurio en el segundo grado bajo el Estatua de Colorado Revisado 18-8-503 y constituira una ofensa criminal aparte de la ofensa criminal cada vez un beneficio publico es recibido fraudulentamente. Firma Fecha Nombre (en letra de molde) Numero de Seguro Social (optional) No escribe bajo esta linea VERIFICATION OF CSBG ELIGIBILITY Date Eligibility Verified: By: Approved: Denied: Type(s) of Income: ❑ Earned Income ❑ Unearned Income ❑ Other Family Income Last 30 days: x12 for annual: Income Verified: ❑ Yes ❑ No Family Size Verified: ❑ Yes ❑ No Documentation: ❑ CBMS ❑ OTHER Comments: M:\EMPLOYMENT SERVICES\Registration\EMPLOYMENT FIRST1EMPLOYMENT FIRST\EF Forms\ef-csbg application I2_20 10.docx MASTER APPLICATION DATE: (Fecha) PERSONAL DATA (Datos Personales) FULL NAME (Nombre completo) LAST(Apeilido) FIRST(Nombre) MIDDLE INITIAL(Inicial Media) ADDRESS(Number and Street) (Direccion) CITY.(Ciudad) STATE(Estado) ZIP(Codigo Postal) MAILING ADDRESS(If Different From Above)/(Domicilio postal-si es CITY.(Ciudad) STATE.(Estado) ZIP:(Codigo Postal) diferente de la anterior) PHONE NUMBER(Home)(Numero de Telefono) PHONE NUMBER(Message) (Numero SOCIAL SECURITY NUMBER(Seguro Social) de Mensaje) POSITION DESIRED(Posicibn deseada) SALARY EXPECTED(Sueldo Previsto) DATE AVAILABLE(Fecha Disponible) ARE YOU EITHER A U S.CITIZEN OR AN ALIEN AUTHORIZED TO WORK IN THE UNITED STATES(ES CIUDADANO 0 EXTRANJERO AUTORIZADO PARA TRABAJAR EN LOS ESTADOS UNIDOS?) _ YES _ NO PLEASE LIST YOUR EMPLOYMENT STARTING WITH YOUR MOST RECENT JOB Porfavor anote su em.leo em.-zando con el mas reciente WORK HISTORY (Historia de Empleo) COMPANY NAME:(Nombre de la Compania) JOB TITLE:(Puesto) ADDRESS:(Direcci6n) DATES OF EMPLOYMENT:(Fechas de empleo) PHONE NUMBER:(Numero de Telefono) SUPERVISOR'S NAME:(Nombre de Supervisor) SALARY:(Sueldo) DUTIES:(deberes en el trabajo) REASON FOR LEAVING:(RazOn que dej6 el empleo) COMPANY NAME:(Nombre de la Compania) JOB TITLE:(Puesto) ADDRESS:(Direcci6n) DATES OF EMPLOYMENT:(Fechas de empleo) PHONE NUMBER:(Numero de Telefono) SUPERVISOR'S NAME:(Nombre de Supervisor) SALARY:(Sueldo) DUTIES:(deberes en el trabajo) REASON FOR LEAVING:(Razbn que dej6 el empleo) COMPANY NAME:(Nombre de la Compania) JOB TITLE:(Puesto) ADDRESS:(Direcci6n) DATES OF EMPLOYMENT:(Fechas de empleo) PHONE NUMBER:(Numero de Telefono) SUPERVISOR'S NAME:(Nombre de Supervisor) SALARY:(Sueldo) DUTIES:(deberes en el trabajo) REASON FOR LEAVING:(Razbn que dej6 el empleo) EDUCATION (Educacion) #OF YEARS DID YOU NAME AND LOCATION OF SCHOOL SUBJECTS STUDIED (Nombre y lugar de la escuela) ATTENDED GRADUATE? (Temas estudiados) (#de anos (Se gradu6?) que asisti6) HIGH SCHOOL (Preparatoria) COLLEGE (Universidad) TRADE,BUSINESS OR CORRESPONDENCE SCHOOL (escuela vocacional) OTHER (OTRO) OTHER (OTRO) MILITARY (Servicio Militar) BRANCH DATE ENTERED DATE DISCHARGED RANK PRESENT MEMBERSHIP IN NATIONAL GUARD OR RESERVES _YES NO DUTIES: OTHER(Otro) HAVE YOU EVER BEEN CONVICTED OF A FELONY(Alguna vez ha sido condenado por un delito grave?) YES NO IF YES,PLEASE EXPLAIN(Si si,favor de explicar): IS THERE ANY OTHER INFORMATION YOU WOULD LIKE FOR US TO CONSIDER?(i.e.Special Courses,Training,or Seminars You've Completed,Software,Machines or Tools you can operate)(Hay alguna otra informacibn que desea que tomemos en consideracibn?): REFERENCES (Referencias) LIST 3 REFERENCES BELOW WHO HAVE KNOWLEDGE OF YOUR JOB SKILLS,WORK HABITS OR CHARACTER.(Anote 3 referencias que tengan conocimiento de sus habilidades de trabajo,habitos de trabajo,o caracter?) NAME(Nombre) TITLE(Titulo) COMPANY(Compafila) PHONE NUMBER(Numero de Telefono) 1. 2. 3. I CERTIFY THAT ALL INFORMATION ON THIS APPLICATION IS CORRECT.I REALIZE THAT THIS INFORMATION IS SUBJECT TO VERIFICATION AND THAT MY EMPLOYMENT IS CONTINGENT UPON ITS ACCURACY.(Yo certifico que toda la informacion sobre este use este correcta.Yo reconozco que este informacion este conforme a la verificacion y que ml empleo es contingente sobre exactitud.) SIGNATURE:(Firma) DATE:(Fecha) 2/1/2011 Seven Steps to Getting the Job You Want ✓ Know your skills The Very Quick Job Search W Have a clear objective ✓ Know where and how to look for job openings W Spend at least 25 hours a week looking Presented by Pat Curts for Get two interviews a day Employment Services W Do well in interviews of Weld County a Follow up on all contacts What are employers' expectations Do you look like the right person I Personal appearance ✓ Do you look like the right person? I Paperwork (such as well-done resume or ✓ Can you be counted on? application) W What can you do? r Interview behavior ✓ Good verbal skills Can you be counted on? What can you do? W Job-related skills ✓ Previous experience I Do you have good job attendance? r Training ■ Do you stay for a reasonable time? s Education W Are you dependable in completing tasks? r volunteer work W Do you adapt quickly and are you I Life experiences r Interests productive? r Hobbies B Successes 1 2/1/2011 Skills employers want After specific job skills,employers want ✓ Learning to learn ▪ Reading,writing,computation Know Your Skills I Good communication: listening and speaking ■ Creative thinking/problem solving s Self-esteem,motivation,goal setting,personal and career development skills ✓ Group effectiveness,interpersonal skills,negotiation, teamwork • Organizational effectiveness,leadership Identify Your Skills Job related skills F Adaptive skills r Accomplishments not duties Describe your personality p Allow you to adapt to new situations rii What did you do for your last employer Make you a good worker that no one else did to improve the I Transferable skills p Can be used in a variety of jobs business? Often called universal skills r Use numbers, percents, better working Can transfer from one job to another Job-related skills conditions, decrease costs, reorganize Required for a particular job system, decrease losses Usually require some training or experience Often used for screening applicants Questions to ask yourself ✓ What five skills would you like to use in your next job? F Have you taken an interest and values test? VVhat is My Career I Am I willing to work my way up in an ideal job if the pay is lower? Objective? r Do I like to be in charge or as part of a team? F' Am I willing to relocate or drive out of town? ✓ What education,training or life experience would be helpful in my ideal job? ir Do you prefer a desk job,outside work or variety? F List five qualities you look for in co-workers. 2 I 2/1/2011 Free Career Tests s EOC (Educational Opportunity Center) s Colorado Labor market site Know where and how to look for http://lmigateway.coworkforce.com/Imiciate wav/careers.asp a job opening. Career tips, career explorer, career informer and job market explorer Four stages of a Job Opening Stages cont. s First stage s Second stage No job opening, but employers always The need is clear; the insiders know; but looking for good employees no action is taken People get jobs when none are open Up to this point, you are competing only 25% of job seekers know about this job with yourself. 50% of job seekers know about this job Stages cont. Stages cont. s Third stage s Fourth stage 1. Job is now open. Referrals desired; 1. The opening is advertised; a thundering applications being accepted horde of job seekers appears. 2. As time passes, more people who 2. 100% of job seekers know become known to employers get hired, which is why most jobs are never advertised. 3. 75% of job seekers know 3 2/1/2011 How People Find Jobs Employer looks for you B Employer looks for you —20% r Newspaper ads 1. Makes sense to go where you are invited r Job search on the Internet 2. Comfortable r Websites for the job seeker 3. Frustrating,slow and troublesome for both the employer and employee I Career and Job Fairs 4. Applicant has a lot of competition for entry r. Employment agencies level jobs It Employment Services 5. Best positions are never advertised 6. Sometime high demand, high turnover jobs You look for the employer Networking ▪ Hidden Job Market has 80% of all job Get at least 2 openings. referrals ✓ Employer hires someone referred by someone they trust or by direct contact with job seeker. IrAll Networking is using your contacts to get into the employers network. Al e,om level you full have 1 024 referrals ✓ Direct contact is talking directly with employers who may or may not be hiring Networking Objectives The Three Magic Questions 1. Find someone: r Do you know of anyone who might have r Who will talk with you an opening for a person with my skills? If r Who knows other people p g a Who knows other people who knows other people no, then, z Your objectives r Do you know of anyone else who might r Present yourself well know of someone who would? If no, then, • Learn something ▪ Be clear about how they can help you(two referrals) r Do you know someone who knows lots of ✓ Be clear about what you are looking for(your skills) people? 3. Follow up! GET TWO REFERRALS 4 I 2/1/2011 Focus Focus on one position and one on your selling points target industry. ✓Track down employers who are the best fit I What do you have to offer? (skills, for the job that matches your selling experience, accomplishments....) points. • Resume r You must limit your search to start. ✓ Business card r As you begin your search, other employers may be discovered. ✓ Use them later after you have used up all your best fit employers. Develop a Custom List of Targeted The Employment Card Employers ■ Begin by listing the employers you already I A 3X5 inch card,business card know. r Able to quickly create a positive impression ✓ Add employers who are competition to I A list of all the essentials an employer wants to your last job. know r I A tool for helping you get interviews Research about a company on your list before you talk to anyone at the company. I A 30-second presentation of your strengths ✓ Easy to present in person, by mail, or ✓ Use keywords to start your list electronically ✓ An effective job search tool! Anatomy of a Employment Using the Employment Card Card ✓ Attach the card to applications and resumes --- ✓ Use it as a script for phone contacts and for help John Mileck Menage:(],9)63}6643 in answering interview questions inn° ✓ Use it as a business card n =,..e Mzn.9^mM„••"�,;..•m•.°ma;,m.•;,.w .=•• ✓ Give cards to friends,relatives, referrals, references,and others ;z,•=•"a.��•^•'M•^- -^•m "•^^ M^^•• •"••^•^ ^ _,�°" r •^e;rc,.:=M VMo•W;,Y by,,F^vn,aw tam lean.W A Give cards to employers before you interview p,w9,,.,,.w,wa3••••000d'o •�«<•• 3bM•"�•'=of0M~-°pw^o,.,^ and to employers who are not interviewing now ✓ Enclose cards with thank-you notes ✓ Send electronic versions as attachments to w;,,;��^"'1an3•�"•"�W�'N'pW e-mails __ .;,,.god-m°b.,.3.,.,a,„..,n,,.•�.,• ,M _ 5 2/1/2011 Getting started r Spend at least 25 hours a week looking for work. Spend at least 25 hours a week r Monday thru Friday are the best days to look for work, but networking happens all looking for a job opening. the time. r Spend at least 4 hours a day. s 8:00 to 5:00 p.m. A typical day A typical day... t 7:00-8:00 a.m. Get ready for work I 12:00-1:00p.m Lunch break. t 8:00-8:15 Organize your work space, review t 1:00-3:00 p.m.Go on interviews; make cold schedule for interviews or promised follow-ups; contacts in the field;research for interviews at check e-mail. the library. I 8:15-9:00 Review old leads for follow-up; develop 20 new leads(want ads, Yellow pages, networking lists,...) The more time you spend actually looking for 1 9:00-10:00 Make phone calls;set up interviews. work, the more likely you are to get interviews. t 10:00-10:15 Take a break Use the schedule in the packet to plan your day. t 10:15-12:00 Make phone calls as needed. Two Interviews a Day Interviews • Informal interview on the bus, with a r Interview workshops are provided here at person at the beauty shop, with a employment services. neighbor. r Practice questions at home with your a Contacts, contacts, contacts. Get at least family or friends. two a day from your network. r Remember that your real interviews are ■ Cold calling a business you would like to good practice. You will improve the more work for. you do them in front of an employer. 6 2/1/2011 Follow up What can I do while I wait? w Thank you notes,thank you notes,thank you ■ Temporary jobs can sometimes lead to full notes. time positions. ✓ Give them to your networking contact, interviewer or interviewers, anyone who you P Take a computer class at the library to have talked to about a possible job. improve your skills. • Call backs. Ask the interviewer if you may call r Exercise daily. Relieves stress. them back in a few days. If they say yes, DO SO. r Check to see if your resume is OK. ✓ Deal with rejection. Not all jobs are best for you. W Express your disappointment with your It's a numbers game. support group. (Family, friend, church) A Word about Applications and Read carefully Human Resources ✓ The people who work in Human Resource W Read and follow directions carefully. departments CAN'T HIRE YOU. r Ask to take it home, and for an extra copy. • They CAN screen you out. r Appearance Counts! Print in black or blue w Applications are the primary tool they use to screen applicants out. erasable pen, and be neat. ✓ You will never see an application that asks you r Spell correctly and check numbers to list your strengths or ask you why you would P Fill every blank with something, or N/A or be a good employee. dash. ✓ Applications are written to encourage you to If Be positive but honest reveal your flaws. • They provide a barrier to getting an interview r Add positive information wherever you can Important Particulars Applications r Create a PERFECT master application that you can take with you. ■ Never reference your resume(see resume). W Copying information from this master will ✓ Make sure you can start on the date you say you allow you to provide quick, accurate data. can. It It also helps you with spelling, grammar, ✓ Sign and date.Check what you are signing. selling your skills appropriately, and it takes away any "guess work" you may be tempted to use. 7 2/1/2011 Know Your Civil Rights Final Tips to Remember • Most employers know what they can I You are the application!It is a "presentation"of legally ask and what they can't. YOU!Make it a Great One! e Applications tell how well you follow directions ■Applications sometimes have illegal and complete important tasks. inquiries - e When turning in an application,be READY for I Realize that it is your choice to answer or an INTERVIEW(Dress appropriately) not, but also realize that if you don't, you r Sections marked"Do not write below this line"or will probably not be hired "Office use only,"are not to be filled in.They may be an indication of how the evaluation process is done. 8 SEVEN STEPS TO GETTING THE JOB YOU WANT PAT CURTS EMPLOYMENT SERVICES OF WELD COUNTY THE SEVEN STEPS TO GETTING THE JOB YOU WANT 1. KNOW YOUR SKILLS. If you don't know what you are good at, how can you expect anyone else to figure it out? One survey of employers found about 80% of those they interview did not do a good job of presenting the skills they had to do the job. 2. HAVE A CLEAR JOB OBJECTIVE. If you don't know where you want to go, it will be most difficult to get there. Take the time to clarify what you want to do and your job search will be far more effective. 3. KNOW WHERE AND HOW TO LOOK FOR JOB OPENINGS. Since three out of four job openings are never advertised, you should learn and use non-traditional job search techniques to find them. Some job search methods work better than others and, since few people have had any formal training on looking for a job, you probably know less about this than you realize. 4. SPEND AT LEAST 25 HOURS A WEEK LOOKING. Most job seekers spend too little time actually looking and, as a result, are unemployed longer than they need to be. Organizing your job search as though it is a full-time job can make a tremendous difference in your job search. 5. GET TWO INTERVIEWS A DAY. It sounds impossible but this can be done once you redefine what "counts" as an interview. 6. DO WELL IN INTERVIEWS. You won't get a job offer unless you do well in interviews. I've reviewed the research on what it takes to do well in an interview and found, happily, that you can improve your performance relatively easily. 7. FOLLOW UP ON ALL CONTACTS. Following up after an interview and sending out lots of thank you notes are just two of the little things that make a big difference. Skills and Talents The following keywords may assist you in completing the Job Skills section of the Job Search plan. Accounting Engineer Production Food Service Software Accountant Architectural Assembly Line cook Excel Accounts payable Civil design Delivery Prep cook Access Accounts receivable Electrical Forklift Baking MS Word Auditing Industrial Inventory Grill PowerPoint Billing Mechanical Janitorial Frying Peachtree Budget analysis Surveying Labeling Pizza cook QuickBooks Controller Blueprints Loading/unloading Dishwashing Quicken Cost accounting Bidding Material handling Salads/soups/sautes Publisher CPA Cost analysis Order pulling Sous chef Outlook Financial reports Contract Packing Wait staff MS Works Forecasting Estimating Receiving Cash handling MS Window General accounting Drafting Shipping Bussing Adobe Illustrator General ledger Sampling Sorting Inventory Photoshop Journal entry Schematics Stocking Menu planning Word Perfect Payroll Supervision Truck driving Host/hostess Procurement Warehouse Catering Technical labor Reconciliations Foreign Pallet jack Bartender Assembly Tax reports Languages Machine operation Blueprints Tax preparation Bilingual Office Related Layout (speak,read,write) Managerial Administrative Carpentry Banking/Finance American Sign Benefits assistant Concrete finishing Bank teller Personnel Accounts payable Drywall hanger Commodities Health/Human Payroll Accounts receivable Framing trading Budgeting Customer service Hand tools Credit analysis Services Related Contract administration Data entry Power Tools Childcare Filing Sales g Jack hammer Counselor phones hones Tape measure Financial analysis Wholesale Foreclosures Nurse(RN/LPN/CNA Supervising Travel arranger Landscaping Psychologist Travel visas Irrigation g Social worker records HVAC Land processing InterviewingMedical records Stock broker Teacher Receptionist Policies/procedures P t Electrical Therapist Map directions Plumbing Purchasing Assessments Transcriptionist Welding(arc,ti mig) management Recruiting P g. g) Computer Restaurant/hotel Dictation Auto Mechanic Grant writing Programming ICD9 coding public relations Dispatching Diesel mechanic AutoCAD Coordinating Staffing Typing(WPM) Mil operator C Time sheets 10 key Painter Diagnosis p++ Facilities manager Ordering supplies Pipe fitting Interviewing Soldering CAD Investigating COBOL Monitoring Janitorial/Housekeeping Sales Data base Report writing Sweeping Advertising Equipment Dos Testing Mopping Cash handling Operator Frotran Customer service Dusting Inventory Truck driver GUI Vital signs Vacuum Marketing Bobcat GIS Medication Clean bathrooms Display set up Backhoe CPS Trash Track hoe administration Pricing Novell Medical terminology Floor care Retail sales Trencher Oracle Medical records Floor stripper Front end loader Paradox Waxing Cold calling Phlebotomy Belly dump Telemarketing Pascal Orthopedics Floor buffer End dump UNIX Physical therapy Making beds Customer service Tandem truck Vas Personal care laundry Wholesale Water truck Visual Basic Trade shows Tow truck Application Snow plow Encoding OTR driver Transferrable Skills Checklist Key Transferable Skills Locate answers or information Prefer details Meet deadlines Balance Money Understand the big picture Ability to delegate Calculate, compute Ability to plan Manage money Leadership Results oriented Classify data Arrange social functions Customer Service oriented Compare, inspect, or record Motivate people Supervise others facts Negotiate agreements Increase sales or efficiency Detail-oriented Decisive Accept responsibility Inventory control Plan Instruct others Delegate Desire to learn and improve Working with People Run meetings Good time management Patient Direct others Solve problems Caring Explain things to others Manage money/budgets Persuasive Self-motivated Manage people Comforting Get results Meet the public Counsel people Share leadership Organize people Sensitive Think of others Organize/manage projects Supportive Direct projects Team player Supervise Team builder Written communication Help others Solve problems Work independently Insightful Mediate problems Computer skills Teach Take risks Open minded Empowering others Dealing with things Good listener Use my hands Negotiate Creative, Artistic Assemble or make things Adaptable Artistic Safety conscious Outgoing Music appreciation Build, observe, inspect things Dance, body movement Construct or repair Using Words or ideas Perform, act Follow instructions Articulate Draw, sketch, render Operate tools and machinery Innovative Present artistic ideas Drive or operate vehicles Logical Play instruments Repair things Remember information Expressive Use complex equipment Accurate Research Other transferable skills Dealing with data Creative Analyze data or facts Design Investigate Speak in public Audit records Edit Keep financial records Write clearly Identify Your Adaptive Skills and Personality I have created a list of adaptive skills that tend to be important to employers. The ones listed as "The Minimum" are those that most employers consider essential for job survival and many will not hire someone who has problems in these areas. Look over the list and put a check mark next to each adaptive skill that you possess. Put a second check mark nex to those skills that are particularly important to you to use or include in your next job. Adaptive skills checklist The Minimum Good attendance Meet deadlines Honesty Get along with supervisor Arrive on time Get along with co-workers Follow instructions Hardworking, productive Other adaptive skills Able to coordinate Helpful Resourceful Intuitive Efficient Thrifty Solve problems Physically strong Conscientious End-result thinking Capable Informal Make effective Humble Creative decisions Cheerful Intelligent Team player Imaginative Dependable Mentor others Modest Tactful Cultural diversity Expressive Practice new skills Multitasking Motivated Take pride in work Friendly Flexible Competent Discreet Responsible Independent Patient Trustworthy Complete assignments Ambitious Self-Confident Industrious Learn quickly Versatile Natural Spontaneous Sense of humor Formal Good-natured Well-organized Open-minded Eager Mature Optimistic Persistent Energetic Sincere Assertive Methodical Original Loyal Enthusiastic Steady Reliable Tenacious EOC Educational Opportunity Center It' s Never Too Late Funded by the U.S. Department of Education, Educational Opportunity Centers offer Free services to assist continuing, returning, first-time or prospective adult students, with: ➢ Referral to GED and English as a Second Language classes ➢ Career exploration and assessment services ➢ Vocational, two and four-year college information ➢ Application for admission and financial aid for any school ➢ Academic, financial and personal advising ➢ Assistance with student loan deferment, forbearance and default Our Services are available to ANYONE, but our focus is on those who are: Adult age 19 and older Limited income First generational college students Call for more information or to schedule an appointment 1013 37th Avenue Ct. #201 Greeley, CO 80634 Phone: (970) 352-3235 Fax: (970) 378-1154 '3 Colorado LMI Gateway-Directory of Services-Microsoft Internet Explorer Fie Eat Yew restates Tools Help -._ -._. - ••,,; g 41dre, k4 fllrpetow r cows -.. CI Cu Jde no 11,1,t1h,t I tIkti ti.Lull+lon.ulm . • •, m neyrster or sign in here. _. . Welcome to the Directory of Settee.Please select one of the options below. Doerr LAt Hume. Servicesfor Individuals cm Home Career Services lob Seeker Servires Research specific occupations,choose a Find assistance in looking for Sr getting services fur and'vi duals new career,or analyze your skills to fed en placed in a new job and learn how to occupation that best suits you develop effective Resumes and cover -- ---- letters. 9co,bv, rr,i,-s tscorwsrl._<senr_ee Fduratirn Services I ahor Market Rpm vs Find a suitable training or educational Access information about labor market other services program,as well as information on training trends,statistics,and economic and n-slnmr.�comer providers and schools demographic data. About this Site --- Other Services inl adn C: ,,S,vie,(rr taecr anJ hnpl.:nnem Assistance Center r sna u: Find general assistance ice tion about - the system,such as service offerings and email contact addresses. Rome I Services I Site Mao I$eolnos I Resister or Sign In Here I poaMase1500'2015 Gene+pe le somnonc Fn rime unrv.a. Fur me,.Inlorm+lion mood 0.0 or+ohlc solutl°al. too lea 'p Start 9a� .+mpe.lcr t.. met nm,ch pad..« -5•ncrado twt.o, a., acaensn:. rev., . . 1 :,. ttustsr I I Newspaper Want Ads ✓ Only 20%of available jobs are ever advertised and 80% of job seekers go after them! Talk about competition! But don't let this competition deter you from continuing to use advertised jobs in your job search. Just don't make them your main focus. ✓ There are some good jobs that are advertised, but typically they include jobs that are relatively low paying or high turnover requiring constant rehires to fill vacant positions. Many jobs that are highly specialized or very much in demand, with few qualified applicants available. ✓ Employers advertise these jobs because they can't fill the openings by more reliable methods. ✓ Want Ads or classified ads may be listed by companies, by employment agencies, or by government. They can list the company name or they can "be blind" ads in which you don't know who the employer is that is placing the ad. ✓ Blind ads may be listed by employment agencies who describe fictitious positions to acquire resumes which they screen and hope to use. However, a company may also choose to run a blind ad to get an overview of the market, or to avoid interruptive telephone calls while conducting a preliminary screening of applicants. ✓ In addition, blind ads may be placed by companies who do not want their employees to know they are hiring; may not want their competition to know they are hiring; may be government or businesses satisfying government required positions and EEO requirements. ✓ For these reasons, concentrate most of your efforts on answering identified employer ads. You are in a much better position to follow-up when you address your response to a specific person within an identified company. Blind ads don't allow you to follow-up Tips in Responding to Want Ads 1. Read the Want Ads/Classified every day. Sunday editions carry the most openings, but don't miss a day throughout the week. 2. Study the entire Business section. Read all of the ads. A job could be listed under the wrong heading. 3. Circle every ad that offers even the remotest possibility, even if it's not in your occupational specialty. 4. If you are lacking one job requirement listed in the want ad, go ahead and apply anyway. Many employers deliberately beef up the job requirements to hold down the number of applicants. If you're missing more than one,though, go to the next ad. 5. Don't limit yourself to full-time positions. You'll eliminate lots of jobs, including many that are tryouts for full- time positions. 6. Choose the ads you want to answer, cut them out and tape them to a card or piece of paper. 7. Write down the dates of when you sent your application/resume to the company, any phone calls made to them and any other contact or response back from the company. 8. FOLLOW UP! Call, write, stop by, but don't just sit back waiting for them to contact you. You'll have a long wait! Job Search on the Internet • Searching for work on the internet is easy but can be time consuming. Think of the Internet as a "tool" in your job search, but don't make it the only tool in your job seeking tool box. You need to get away from your computer often and get face-to-face with employers. Employers hire people they know and SEE! • There are thousands of Job Postings on the Internet. See "Websites for the Job Seeker" for the web addresses. As with any advertised job (Classified, Want Ads), online Job Postings will have hundreds of people seeing and responding to any one ad, so your chances of getting a job online can be slim. • Company Websites have job postings for their company, and while you are there, look around the Website. Get a feel for who they are and what they do, what they value, and even check out their benefit package (which many include). This will give you an advantage in preparing your resume to fit the company as well as knowledge for when you are called in for an interview. • Format your resume correctly if you are sending it electronically. Save your resume in Plain Text. E- mail, news groups and most resume databases require your resume to be in a basic text format. Plain text resumes have the advantage of being read by most computer programs. Be sure to include plenty of"Keywords". • Posting your resume on the Web gives larger companies the chance to search for people that have the skills they need. These companies may not ever list a job opening, but use resume sites as a resource for recruitment. • When you have identified a position that you want and submitted an online application or resume, FOLLOW UP! Contact the employer or recruiter directly yourself, via telephone as well as regular mail and email. • The Internet offers incredible resources for employment research. There are volumes of labor market and employer information available. See "Websites for the Job Seeker". e. Websites for the Job Seeker www.eswc.org Visit Employment Services of Weld County first for one-stop access to many of your Internet job searching needs. The site provides information about the services that Workforce Center provides, as well as links to most of the web sites listed on this page and dozens of others. Job Search Link to site that links to 100's of job boards Career One Stop www.jobbankinfo.org Career Magazine www.careermag.com Jobing.com www.denverjob.com Career Path www.careerpath.com Cool Jobs www.cooliobs.com E-Span www.espan.net Hot Jobs www.hotjobs.vahoo.com Career Voyages www.careervovages.gov Indeed www.indeed.com Job Web www.jobweb.com Monster Board www.monster.com America's Job Bank www.ajb.dni.us Education Websites Aims Community College www.aims.edu Colorado State University www.colostate.edu/lobs Colorado University www.colorado.edu Front Range Community www.frcc.cc.co.us. College University of Northern www.univnorthco.edu Colorado District 6 School District www.greelevschools.org Government Websites City of Greeley www.ci.greelev.co.us City of Loveland www.ci.loveland.co.us City of Fort Collins www.fcgov.com Town of Windsor www.windsorgov.com Weld County www.co.weld.co.us Larimer County www.larimer.org Career Resource Library www.acinet.org/acinet/librarv.htm This Department of Labor site has a very large and well organized selection of links to job boards and job search related information. Take a look! 20 Top Career/Job Fair Success Strategies 1. You should also gather information about these employers from the site so you will be prepared to converse knowledgeably about the company with its representatives. 2. First impressions are lasting ones, so treat the career fairs that you are attending like a job interview. Come dressed for success in conservative attire, with a winning attitude, and ready to answer probing questions. 3. Periodically attend these events even when you are not necessarily looking for a job to see what opportunities are out there, and to gain a perspective on where you fit in the job marketplace. 4. Be prepared by bringing the following: a pen, note pad and stack of resumes. You should also bring a portfolio or carryall that has easily accessible storage areas. Wear comfortable, professional-looking shoes designed for standing long periods of time. 5. Your resume should be scannable, short and professional on white paper that is free of graphics, photographs or fancy print styles, but also containing larger margins for interviewer notes. 6. If they distribute name tags at the conference or job fair, by all means use them. 7. Arrive early to avoid having to stand in long lines,give yourself time to survey the layout of the fair, and determine the order that you plan to visit with company representatives. Large companies with high profiles will have the longest lines, so if some are on your list,you should visit them first. 8. If you are unfortunate enough to end up in a long line, which is likely during these economically difficult times, use the time to review your cheat sheet to refresh your memory about company facts and how you will sell yourself to that particular company. 9. Network with other job seekers. Talk to others while you are standing in line to exchange job-hunting ideas, provide support, and even obtain leads. 10. Be prepared to assertively introduce yourself,giving your best handshake,showing enthusiasm and making eye contact with the interviewer. Be concise, polite and direct, as you only have brief period of time to obtain the information that you need and to make an impression. 11. Recruiters will want you to be prepared to talk about your career objectives, strengths, willingness to relocate, interests, relevant skills, the kind of job you are looking for, why you want to work for their organization, and why you would be an asset. 12. Be prepared to answer commonly asked questions and tailor them to the company's needs. 13. The people at these events usually do not make hiring decisions, so close the conversation by asking how you might go about arranging a second interview, how to contact the hiring manager, or what steps should be taken next. 14. If a recruiter is not accepting resumes, find out about their application process. 15. Practice Interviewing. 16. Use career fairs to polish your interviewing skills. Pay close attention to the popular questions that you may not have anticipated and prepare answers to those questions for future interviews. 17. Finding out about position needs, company culture and diversity.These questions will help you figure out if the company is a good match for you. Use the information that you obtain from your company research, and the questions that you ask to sell your skills that address their needs. 18. After talking to each recruiter, use the back of his or her business card to record notes about the encounter to help you remember important details and follow-up instructions. 19. Say Thank You 20. Follow up as soon as possible with thank you notes that address the companies' hiring needs, your qualifications, and express your desire for a second interview. EMPLOYMENT AGENCIES Benefits To You: ✓ You can build skills and meet financial needs while continuing to look for work ✓ It is easier to get a job when you have a job ✓ You may be able to get more flexible hours or working conditions to accommodate your personal situation ✓ This type of employment can also be useful for those who need to gain work experience, develop skills, obtain training, or increase networking contacts ✓ It is a good way to check out a company or an occupation before making a commitment to training, a particular career, or a particular company About Personnel Staffing Agencies: • Personnel staffing services or agencies can be an excellent job search resource. They offer a variety of services and options for the job seeker. • Some agencies specialize in service to specific groups of people and have eligibility requirements; some serve the general public. The type of services offered may be influenced by whom they represent— you or the employer. Generally, their focus is on matching your skills with the job openings of employers or companies. • Depending on your circumstances and needs, many of them can be of benefit in helping you look for and secure employment. • It is important to assess your situation, know what you want and need from the firm, know the services they offer, and clearly understand both the firm's and your rights and responsibilities. Tips To Consider: • Take ownership of your own career and job search. Do not assume if you are working with a staffing agency that you can sit back and wait. Use as many resources as possible to help you achieve your goal. • Job seekers working with personnel staffing agencies need to be wise consumers. Check into the agencies reputation. Use the ones that are going to best meet your present and future employment needs. Determine if any fees will be charged for services before accepting or signing anything. • Staffing agencies work with the job market daily, and can provide valuable information that is helpful in your job search. In all dealings, treat them as you would treat a potential employer. They represent a variety of companies and can expose you to many opportunities that are otherwise not available. • Temporary staffing agencies are your employers when you are on assignment for them. Ask about items you need to know before you agree to accept employment. Those items could include: pay rate, benefits, estimated length of assignment, the chance of becoming an employee of the company, and what is expected of you. Also, let them know the hours and days you are available, your overtime availability, transportation, and salary needs. • If you are receiving Unemployment Insurance, know the effect of short-term wages and the consequences of turning down job opportunities. Short-term wages may affect eligibility and benefit amounts. They may also extend the length of time that benefits can be received. Personnel Staffing Agencies services may vary. Here is a description of common services: -7 Staffing/Recruiting: Employers use staffing agencies to assist them in filling their job openings. Sometimes agencies recruit, interview and recommend qualified applicants to the employer. Some are primarily a bulletin board for job orders where you or the employer may contact each other. ✓ Job Search Training: Some agencies offer specific training in job search skills, individual workshops and materials on job search topics. Some specialize in resume writing, but check first if they charge you a fee. ✓ Career Counseling and Planning: Career counselors can help with self-assessment, knowledge of the labor market, employment trends and training opportunities. They can offer aptitude, interest, personality and skill testing. ✓ Outplacement or Career Transition: When some companies downsize their workforce, they sometimes provide laid-off employees outplacement assistance. This can include:job search workshops and materials, phone rooms,job leads, resume design,job club, and employment counseling. ✓ Temporary and Contract Employment: Agency will refer you to temporary employment opportunities at the request of an employer who sets the job requirements and time period of the work assignment. Some employers use this to try out new employees and may hire you later if you perform well. Others only have short-term or seasonal opportunities. Westaff 356-2070 Absolute Staffing Solutions........... 352-1221 Apple One 352-2101 Corestaff 352-0220 Employment Solutions 352-8010 Express Personnel Services 353-8430 Manpower 330-0304 SOS 353-2220 Workforce Center (Employment Services of Weld County) • Employment Service is a government agency that offers FREE employment service to the general public. • When you are registered with Employment Services, your skills, wage requirements, and employment needs are entered into the data base for the state in which you register. • The data base then matches your skills with the skills needed for positions listed with Employment Services. • You will receive phone calls based on the information provided during the initial registration interview. • Job postings are avai►able through Employment Services including clerical, light industrial and professional. • See our brochures for lists regard Regional Job line, Internet Websites and major Regional employers. • Workforce Centers provide a wide range of employment and education programs including: Employment opportunities Job Search assistance Job readiness training Educational and training programs NETWORKING As many as 8 out of 10 new jobs are obtained through some form of personal contact. Learning how to use personal contacts effectively,therefore, is crucial in your job search. Networking is the process of contacting individuals who can help you in your job search by either suggesting job leads and/or giving you referrals to other people who know of job openings. Through networking you will: • Find out about job openings • Be more familiar to the hiring authority • Obtain names of other people to contact • Let people know what your skills and interests • Inform many people that you are looking for are work • Have a "foot-in-the-door" for job openings • Face less competition for jobs ♦ Discover job openings before they are advertise Over 80% of jobs are never advertised in the newspaper, online or listed on any service. Most jobs are filled before they need to be advertised or listed. These never- advertised job openings are referred to as the "hidden" job market. Networking is the only way you will gain information about these job openings. NETWORKING can happen all the time, even if you are not in the process of job-hunting. Networking begins by forming relationships with members of your community and becoming familiar to them. Tell people what your interests and skills are. Let your neighbors, friends and colleagues know that you value them. Be willing to help others when they need it.When the time comes, they will be familiar with you and willing to help. Do Your Homework FIRST—Before you start networking for the specific purpose of finding job leads, you need to prepare yourself. First, IDENTIFY: ➢ What your skills and interests are. ➢ The kind of place where you want to work. ➢ The kind of job you want. Do not expect your networking contacts to make career decisions for you.To be effective at networking, you need to know what you are looking for. Be specific when you ask about job leads. Do not say, "If you hear of anything." Instead, identify the job you want. Contacts cannot help you if you are not clear about what you want. NETWORK BASICS • Be polite and friendly. • Contact people at their convenience. When you call, ask if it is a good time to talk. If not, ask when would be a good time to call back. • If someone sounds hesitant to talk with you, thank them for their time and move on to another person. • Do not ask your networking contact to give you a job. Ask them if they know of any available openings for the type of job you are seeking. Ask for referrals to other contacts. • Do not use your networking contacts as your emotional support system. Reserve discussions of your feelings for conversations with your family or friends. Be Clear And To The Point The purpose of networking is to gather information about job leads. In order to do this, you need to tell people that you are looking for work, identify the type of job you want and ask for their help. Do not be embarrassed or afraid to let people know that you are job-hunting. Everyone job-hunts many times in their lives. Everyone finds job-hunting challenging. Everyone needs help. Most people are willing to help if asked. Remember— do not ask or expect your network contacts to give you a job. Their purpose is to give you information about job leads and/or additional people to contact for job information. Networking is a simple process that enables you to gather information about job leads. It gives you access to potential employers that you could not gain by any other method. Not everyone you contact will be willing or able to be part of your network, but many people will. Networking is one of the most effective methods of gathering information about job openings and gaining access to employers. Helpful Hints Get Organized—Your network of contacts will quickly expand as you contact people and obtain referrals. You will be gathering lots of information, so it is important to be organized. Be prepared to take notes as you talk with or meet with someone. Get names and phone numbers of all referrals. Write down the information you gather in an organized way, rather than on scattered pieces of paper that will get misplaced or lost.You will find that you will often need to refer back to the information. Contact People Systematically—Once you have developed your initial list of names and phone numbers, begin contacting them systematically. It is often difficult to make the first couple of calls, so start with people you know well. Once you become familiar with talking to people about your job-hunt, the calls will get easier. Continue calling those on your list. Write down any pertinent information from you contacts. Calls or Meetings—Most networking can be done with phone calls. If you have the name of someone who you think would be especially valuable to talk with, call them and ask if they have the time to meet with you (This is called Informational Interviewing). Decide on relevant questions ahead of time in order to use the meeting time productively. Contact Referrals—When someone on your list gives you the name and number of other people to call,follow up and contact those people. Refer to the person who gave you the name when you make the call. Employers are often more willing to speak to a "friend of a friend" than someone with whom they have no connection. Gradually, you will build your network of people. Your goal is to continue contacting people until you reach a person who has the authority to hire you. Remember, you are only seven contacts away from any person in the world. Present Yourself Well—Be polite and gracious with each contact. They are doing you a favor by talking with you. Let them know what you are looking for. Be persistent but not pushy.You want them to be comfortable referring you to someone they know. Follow Up—Thank each person verbally. If someone has been especially helpful, a written thank you is appropriate. Anatomy of a Employment Card John KIJeck Message: (219)637-6643 email: .7 `. ≥ii • Position desired: Management position In a small-to medium-size organization. Skills: B.A. in business plus over five years experience, including promotions to Increasingly responsible management positions. Have supervised as many as 12 staff and increased productivity by 27 percent over two years. Was promoted twice in the past three years and have excellent references. Stetted customer follow-up program that Increased sales by 22 percent within 12 months. Get along well with others and '.... am a good team worker. Computer literate. Willing to travel and available to work any hours Hardworking, self-motivated, readily accept responsibility • A 3X5 inch card, business card • Able to quickly create a positive impression • A list of all the essentials an employer wants to know • A tool for helping you get interviews • A 30-second presentation of your strengths • Easy to present in person, by mail, or electronically • An effective job search tool! • Attach the card to applications and resumes • Use it as a script for phone contacts and for help in answering interview questions • Use it as a business card • Give cards to friends, relatives, referrals, references,and others • Give cards to employers before you interview and to employers who are not interviewing now • Enclose cards with thank-you notes • Send electronic versions as attachments to e-mails Basic Principles of Direct Employer Contact • Preparation is critical to success. Research the employer, the industry and the job. • Direct contact may be in-person or by phone. However, the ultimate goal is an in-person interview. ➢ The goal is to present your qualifications directly to the hiring manager. ➢ The goal is NOT to talk with the human resource department, unless you are looking for a job in human resources or they are the hiring authority. Respect the human resource department by complying with the hiring process. ➢ The goal is NOT to submit an application or resume. If an application or resume is requested, graciously comply and continue your direct contact. • When you make direct contact, do NOT begin by asking if they are hiring, or by saying you are unemployed. Capture their attention with your qualifications and ask for an interview. Plan your follow-up. If you are granted an interview, this is your next step. Otherwise, come to an agreement with the employer about when you will call back. ➢ Sell your qualifications, send your resume and plan your follow-up even if an employer is not hiring. You never know what will happen tomorrow. • Whenever possible,the next step is your responsibility—not the employer's. For example, if an employer says, "we will call you in a couple of weeks," you could respond with, "Would it be all right if I call you two weeks from today?" If they say "Yes," then you have agreed on your follow-up and the responsibility is yours. • Expect rejection! It goes with the territory. Don't take rejection personally. • Maintain a good attitude and a healthy sense of humor. • Press on! Nothing in the world can take the place of persistence! Basic Principles of Telephone Communications r •S "Buy"Signals—A "buy"signal is evidence that you have captured the person's attention. "Buy"signals usually take the form of questions. When someone is asking questions about your qualifications, they are,for the moment, interested in you. ❖ Objections— Objections come in many forms. "We are looking for someone with more experience or education,"or "Sorry, we're not hiring right now." Press on to your goal and continue to sell your qualifications. Look for ways to eliminate the objection. •S Location—Call from a quiet place where you can concentrate. Do not call from a noisy restaurant, bus station, street corner, when the kids are yelling, or when the dog is barking. ❖ Listen Carefully—Communication is what is said, how it's said, and the body language that is used. It is important to listen carefully to what you are saying, how you are saying it, and how you are being received. If you sense you have called at a bad time, politely ask if there is a better time. It may be useful to tape record yourself while conducting a simulated call. ❖ Organization—Have all your job search materials nearby and take notes. ❖ Follow-up—It is the persistent 20 percent who make 80 percent of the sales! The best time to plan a follow-up is when you make the contact. While you have the contact on the telephone, agree on when you will call back. Keep a follow-up calendar and maintain a record of your contacts. If you agree to call back, be sure to do so. If someone agrees to call you, state the best time to be reached. The last thing you want to do is sit by the telephone waiting for a call that may never come. ❖ Practice— Telephone skills, like all skills, have to be practiced to be mastered. Start with low-risk calls. Practice your presentation with a friend and read your script out loud. C. Voice Mail— Whether you like it or not, voice mail is a part of our lives. Speaking to a machine adds a new dimension to telephone skills. It is a good idea to know what you will say if you get someone's voice mail. Having a "script"ready will enable you to leave a message that is upbeat, simple, clear, and concise. Your message should be 30 seconds or less. It is amazing how an otherwise skilled telephone user comes across as monotone and unsure on a message machine. If you have an answering machine, make sure your message is polite and professional, and be sure you answer your messages. C. Wear a smile on the telephone—they may not "see"it but they will hear it! ❖ Dress as you would for an interview—Dress for making telephone contacts as you would for an interview. Your professionalism and preparation will be heard(you may also be asked to come right down). ❖ If you can't get past a shrewd receptionist— try before 8:00 a.m., during lunch, after 5:00 p.m., or Saturday morning. If you still can't get through, solicit the receptionist's assistance. • Compliment— Look for ways to compliment the person or the company. •3 Don't apologize for making the contact— You have a product they need and a right to present yourself. • Sell yourself from a position of strength—Don't sell yourself from a position of weakness or apologize for what you do not have or have not done. Stress your skills, attributes, and accomplishments attractive to the employer. How to Make Cold Calls It is always best to develop a contact at a company through a mutual friend or acquaintance. Your chances of getting an interview are much greater. Sometimes, however, you don't have a contact, and you have to make a truly cold call. Here's what you do. Find a company you want to work for. Sources include talking to friends, looking for help wanted signs, researching companies at the library and looking through the phone book. Log onto the website of companies in the area. You can get a list of companies from your local Chamber of Commerce or local Workforce Center. Once at the website, check to see if they have posted job openings. Find the person who has the power to hire you. This is usually NOT the Human Resources Department. In a small company, you can simply ask for the person in charge. In a larger company, ask for the person in charge of the department in which you want to work. If you can't get past the receptionist, call back in a couple of days and tell them you wish to mail some information to the person in charge of the department and you would like their name,the correct spelling, and the correct address. You can send the person a letter stating that you will be calling. When you next speak to the receptionist, you can tell the receptionist the person is expecting your call. Your goal is to get an interview—not to get a job. That comes later. Script your call. Write exactly what you will say, but be sure to write it as you would naturally speak. Keep it fairly short, about 30 seconds. Practice reading your script out loud. Here's one possible format: ✓ Introduce yourself ✓ State what you want ✓ Explain why they should hire you ✓ Ask for an interview You may have to ask for the interview several times. Be persistent. It usually pays off. If, however, you aren't successful in getting an interview, try to get another good lead (in other words, Network!) When You're Nervous Many people are nervous about making cold calls. This is because we don't like immediate rejection. It is estimated that it takes between 10 to 15 cold calls to get one interview. It sounds like a lot of attempts, but it shouldn't take more than a couple of hours to make those calls. If you are nervous,try some of the following: ✓ Remember, you're not asking for a job, but offering the potential employer something they need— you! ✓ Try to make your voice lower than it usually is, and speak more slowly, too. We tend to speak faster and at a higher pitch when we're nervous. ✓ Keep to your script and practice it before you call. Calling Someone You Know Most people are more comfortable calling someone they know. If you know the person with the power to hire you, you're very lucky and should definitely use your connection with that person to get yourself an interview. You should still use your script. However, before you start on it, talk informally with the person about whatever common links you have. If you are only an acquaintance, explain how you know the person so they can place your name. If you are calling on a referral,this is the time to mention the person who suggested you call them. This will make the person you're calling more likely to listen to you. Having someone they know endorse you is a big selling point for most employers. In addition, they will feel like they are doing that person a favor by talking to you and will be more willing to spend time talking to you. Once you have established a connection with the person,go back to your script. As you might be more familiar with someone you know than with a stranger, you might need to alter it beforehand to make sure the wording isn't too formal or stiff. Using Cold Calls and Letters or E-Mails Together Sending a "cold letter "prior to making your call can give you your own introduction. In your letter, state what positions you are interested in and why you would be a good hire for those positions—the same points you put in your script. Include your resume, if you like, and state that you will be calling them in a few days. Sending cold e-mails. If you are able to obtain the hiring person's e-mail address, you may send them an e- mail. Make the message short and to the point. Be sure to include your e-mail address, as many workers today use this medium for most of their correspondence. Be aware that some companies do not accept e- mails from unknown addresses, so don't be offended if your e-mail gets rejected by the company's computer. When you call, mention the letter and again highlight the information you wrote in your letter. Again, your goal is to get an interview. Instead, you might want to send a letter after you call someone, thanking them for their time and confirming the date and time of your interview. If you didn't get an interview, you could send a letter anyway, thanking them for taking the time to talk to you. In Your Job Search • Cold calling may be the only way for you to approach companies where you would like to work, but where you don't have a contact. It is much more effective than simply sending your resume to the personnel department. • Research target employers before you call. Consider the type of job you're looking for and only call companies who would be likely to hire people into those positions. • Don't forget to Network! Once you have identified companies you want to call, ask around to see if you have any connections you can use to avoid making a completely cold call. "THE BASICS" IN JOB SEARCH o You are now Self-Employed! You are the Boss! It's up to you to make sure the job of "job- search" gets done to the best of your ability. o Set a schedule for yourself, and stick to it. The only reasons you would not conduct your job search would be the same reasons you would use for not going to work. ❑ Job hunting success in direct proportion to job hunting effort. In other words, a full-time )ob requires full-time job search. Spending too little time looking for jobs will result in you being unemployed longer than you need to be. ❑ Job search is a very calculated sales and marketing campaign designed to sell your skills and experiences to a prospective employer. o Have a clear job objective. "If you don't know where you want to go, it will be most difficult to get there." Knowing what kind of work you are looking for, what your requirements are, and what you are qualified to do (know your skills) is the first step in a successful and focused search. No one is really looking for "anything." o Select the kind of job you want, the industry, and then the employers that you would prefer to work for. Once you have determined the target employers, focus most of your job search effort on those organizations. Relentlessly pursue employers that you really want to work for. o Prepare a Master Application with all your employment-related information o Write one or more resumes that advertise your skills o Successful job-hunting requires a willingness to change your tactics. "Job-Hunting Insanity: when something doesn't work, you respond by doing more of it" — Carol Christen o Some calculate that it takes one (1) month of job search for every $10,000 you would make on the potential job. So don't get discouraged. o The hard truth is no one owes you a job. You have to work hard to get it. o Consider temporary or part-time jobs while you continue to search for the "perfect"job. It not only gives you a way to ease the financial pressure, but they also give you a chance to network, develop new skills, and convert the temporary or part-time job into a full-time position. 3 v v c 3 a o m o L a E x13 a 3 L in v N ai 'o E c 0. >. o 5 E O ai Tco a a N > a) ' N T > N > O N N y LL O O T a y• a a 3 3 J O 0 c O v a) v 0 co o w E O m E E m E v co o or o c m m L $ a E C O _ _ a) c o )a v v °, c D Ev a y co d N d L a Sao a 0 yco • L o m CO t E m u m a E r m v Jc _ O NZ CO J O 3 N > to ma 0 3 66 5 ° '" E -) CO 2 . w s v -,-• a)-Oa ca xE E v m m - m >a) O N N U N L J D a ^L. _ o a a o m O J _ O —_ N ›...0 T a) co N ui a i 0 c c J C 2 0-D 1 N L o C .N ca `) a) a) N O C y U T N Y o 5 5 o > m o. v o 5 Er m d O N co J N r N M J tr N r) F- N C') d �' N CO D a) a) L N N J O O a) v s o) f a c E a) Y N m a o m m x c c a 2 c c r T E."J a a a N a) CD >. > rn:_ E .. .c 'E) c - am o L c ._ 10 Q3z co a)O O L O O O O C y Y aN N Q in Y in a v v C N mw 'J 7)_F U C C O a > !G D T J L o U C O C > - U v CO D a) C N m a ft a o 3 a 3 O 0) Z v a E O co •c v a O D -o a - > °Lcco c o 3 T, c ^ � w m coo iti E O c T., N J D J O N J O O Y C) N O)S a] C . a) J a NY V) - L O O Y •- J 0 T a N E a'.^. = N co O O O O O : ✓) C N a C N 5 Cr at 0 N O L T @ aJ o^ t U a) N C al N CO = a O D U 03c 0g0 a v v a) co N 'cm E w cu) d E iNi E cri= E n E a n v a ,- c r L Y x •Y x y x H 0 0 > V) W MASTER APPLICATION DATE:(Fecha) PERSONAL DATA(Datos Personales) FULL NAME (Nombre completo) LAST(Apellido) FIRST(Nombre) MIDDLE INITIAL(Inicial Media) ADDRESS(Number and Street) (Direccion) CITY:(Ciudad) STATE(Estado) ZIP(Codigo Postal) MAILING ADDRESS(If Different From Above)/(Domicilio postal-si es CITY:(Ciudad) STATE:(Estado) ZIP:(Codigo Postal) diferente de la anterior) PHONE NUMBER(Home)(Numero de Telefono) PHONE NUMBER(Message) (Numero SOCIAL SECURITY NUMBER(Seguro Social) de Mensaje) POSITION DESIRED(Posicion deseada) SALARY EXPECTED(Sueldo Previsto) DATE AVAILABLE(Fecha Disponible) ARE YOU EITHER A U.S.CITIZEN OR AN ALIEN AUTHORIZED TO WORK IN THE UNITED STATES(ES CIUDADANO 0 EXTRANJERO AUTORIZADO PARA TRABA)AR EN LOS ESTADOS UNIDOS?) _ YES _ NO PLEASE LIST YOUR EMPLOYMENT STARTING WITH YOUR MOST RECENT JOB Porfavor anote su em•leo em• zando con el mas reciente WORK HISTORY (Historia de Empleo) COMPANY NAME:(Nombre de la Compania) JOB TITLE:(Puesto) ADDRESS:(Direction) DATES OF EMPLOYMENT:(Fechas de empleo) PHONE NUMBER:(Numero de Telefono) SUPERVISOR'S NAME:(Nombre de Supervisor) SALARY:(Sueldo) DUTIES:(deberes en el trabajo) REASON FOR LEAVING:(Razbn que dejb el empleo) COMPANY NAME:(Nombre de la Comparnia) JOB TITLE:(Puesto) ADDRESS:(Direction) DATES OF EMPLOYMENT:(Fechas de empleo) PHONE NUMBER:(Numero de Telefono) SUPERVISOR'S NAME:(Nombre de Supervisor) SALARY:(Sueldo) DUTIES:(deberes en el trabajo) REASON FOR LEAVING:(Razon que dejo el empleo) COMPANY NAME:(Nombre de la Compania) JOB TITLE:(Puesto) ADDRESS:(Direccion) DATES OF EMPLOYMENT:(Fechas de empleo) PHONE NUMBER:(Numero de Telefono) SUPERVISOR'S NAME:(Nombre de Supervisor) SALARY:(Sueldo) DUTIES:(deberes en el trabajo) REASON FOR LEAVING:(Ravin que dejo el empleo) EDUCATION (Educacion) #OF YEARS DID YOU NAME AND LOCATION OF SCHOOL ATTENDED GRADUATE? SUBJECTS STUDIED (Nombre y lugar de la escuela) (#de anos (Se graduo?) (Temas estudiados) que asistio) HIGH SCHOOL (Preparatoria) COLLEGE (Universidad) TRADE,BUSINESS OR CORRESPONDENCE SCHOOL (escuela vocacional) OTHER (OTRO) OTHER (OTRO) MILITARY (Servicio Militar) BRANCH DATE ENTERED DATE DISCHARGED RANK PRESENT MEMBERSHIP IN NATIONAL GUARD OR RESERVES YES NO DUTIES: OTHER(Otro) HAVE YOU EVER BEEN CONVICTED OF A FELONY(Alguna vez ha sido condenado por un delito grave?) YES NO IF YES,PLEASE EXPLAIN(Si si,favor de explicar): IS THERE ANY OTHER INFORMATION YOU WOULD LIKE FOR US TO CONSIDER?(i.e.Special Courses,Training,or Seminars You've Completed,Software, Machines or Tools you can operate)(Hay alguna otra informacion que desea que tomemos en consideracion?): REFERENCES (Referencias) LIST 3 REFERENCES BELOW WHO HAVE KNOWLEDGE OF YOUR JOB SKILLS,WORK HABITS OR CHARACTER.(Anote 3 referencias que tengan conocimiento de sus habilidades de trabajo,habitos de trabajo,o caracter?) NAME(Nombre) TITLE(Titulo) COMPANY(Compania) PHONE NUMBER(Numero de Telefono) 1. 2. 3. I CERTIFY THAT ALL INFORMATION ON THIS APPLICATION IS CORRECT.I REALIZE THAT THIS INFORMATION IS SUBJECT TO VERIFICATION AND THAT MY EMPLOYMENT IS CONTINGENT UPON ITS ACCURACY.(Yo certifico que toda la informacion sobre este use esta correcta.Yo reconozco que este informacion este conforms a la verificacion y que mi empleo es contingente sobre exactitud.) SIGNATURE:(Firma) DATE:(Fecha) Attachment 9-B INTERVIEWING COMPETENCIES SUCCESSFUL INTERVIEWING ..Employers needs and wants What to do before the interview .Tricky Interview Questions Proper way to Close the interview »After the Interview .Practice, Practice, Practice 12 Attributes Sought by Employers 1. Ability to communicate 2. Intelligence 3. Self-confidence 4. Willingness to Accept Responsibility 5. Initiative 6. Leadership 12 Attributes cont. 7. Energy Level 8. Imagination 9. Flexibility 10. Interpersonal skills 11. Self-knowledge 12. Ability to handle conflict 1 To do list before Ask for: ✓ Directions to the company • Phone number to call in case of emergency • Parking lot location I Arrive 10-15 minutes early • Vdho you will be interviewing with(get names) • The name of the person calling to schedule the interview (remember for thank you letter) • If you need to bring anything to the interview I Would a job responsibilities sheet be available for pickup To do list the day before •Think about your agenda E Fuel up E Get your money together • Pick out your clothes I Set your alarm clock c Get a good nights sleep The day of the interview •Personal hygiene •Review your materials It Relax 2 Things to Bring to the Interview>>> ✓ Organize the materials you'll be taking with you in a clean folder. 2 pens ✓ Several copies of your resume ✓ Research notes on the company ✓ Previous correspondence with company ✓ List of questions that you intend to ask ✓ Typed list of references or letters of recommendation WHAT WOULDN'T YOU BRING? PREPARATION 1$ 8/6! ✓Research the Company Rule of Thumb: The more responsible the job— or the more competitive the race— the greater amount of research you must do. Researching the Company Is the ESSENTIAL First Step! WHY? 1. It gives you the edge over your competition 2. It shows your interest and enthusiasm 3. It prepares you for THE"question" 4. It helps you target your answers to fit their requirements 5.It helps you ask intelligent questions 3 Research the Company HOW? 1. Websites, Library, Chamber of Commerce,Agencies,Associations 2. Find out the"Basic" answers so you don't ask questions that you should have researched 3. Use the"Job/Company" form to document information Research the Job / Salary How? 1. Ask for a Job Description 2. Search O*Net Online (job titles give you generalized duties) 3. Colorado Department of Labor website has salary information (by job and city) What employers want to know ❑What do you want to do? Present your desire to do the job ❑Can you do the job? Present your ability to do the job ❑Will you do the job? Present your willingness to do the job ❑What will it cost to hire you? Present your value to the company 4 Perception is. . . 55%Body Language 38%Tone of voice 796 Word You Use People silently react to t6e image you project your posture and nodyr language, tk tugs you say,and tfje way you answer questions. Yourintage is a matter of attitude interest and entislasm APPEARANCE NEAT, CLEAN, CONSERVATIVE "One Step Above" "What NOT to Wear" A-T-T-I-T-U-D-E i!l "I'll him someone with a good attitude over someone with good skills every time, because I can teach them the skills, but I can't teach someone to have a good attitude!" BE: ✓Enthusiastic Positive ✓Energetic ✓Willing to Learn ✓Have a Spirit of Cooperation 5 Business Eti uette ✓se courteous ono personable to from the moment you drive in to park ✓show Respect COO Dignity to yourself,the employer ana the employees ✓Use interviewer's last name ✓shake hands,if offerea erea ✓Wait for interviewer to offer you a seat ✓Maintain GOOD EYE CONTACT ✓watch your non-verbal language(sit-up,be alert, no tapping foot or pen or crossing arms,no leaning on desk or table,don't use exaggerated hand gestures or facial movements) PONT x use the interview as a confessional x use social dialog in which you share cultural, political or sexual viewpoints x use negative language or words x sound desperate x discuss salary, benefits, vacation, holiday, or sick days until you are offered the job x use profanity or interrupt Let's practice some questions! 6 J Tell me about yourself? ▪This is an icebreaker. •Give a brief history of what you have done ■ Emphasize your experience, training and interests that relate to the job for which you are applying. e Tell employers if you're organized, self- motivated and focused. e Help employers determine how well you'd fit into the company culture. Why do you feel that you are the best candidate for his position? s Match yourself to the ideal candidate. ■ Relate your skills and experience to those that the job requires. I Show that you are motivated to perform the job e Show that you have the desire to do the job well a Show that you have a positive attitude about work in general. Tell me about your work and school experience. ✓ Describe your experiences( both paid and unpaid),education and training that relate to the job. ✓ Point out specific work projects or training programs that are relevant. a Explain the reasons for any gaps in your work history. it Show the employer that you have appropriate training and experience as well as a willingness to learn new skills as needed. What is your greatest strength/Greatest weakness?What key assets can you offer in this job? What are three things I should know about you? • Prepare three to five strengths to discuss. ■ Discuss strengths necessary to the position you want. • Use specific examples to illustrate your strengths. • Mention team-building,leadership, and people skills. • Turn weakness into strength. • Do not discuss strengths unrelated to the job you want. How do you handles stressful situations? How do you work under pressure? ■ Give an example of how you've dealt with on- the-job stress in the past. • Discuss what you do to relax and refresh. I Give positive illustrations of how job stress or pressure makes you work harder or more efficiently. e Illustrate your problem-solving skills and decision-making process through and example. • Don't say you avoid stress. Why should I hire you over the other candidates? • Even if the interviewer doesn't ask you this question,make sure that you answer it. • Prepare at least three key reasons to roll off your tongue that show how you're better than the other candidates. • Use specific examples to illustrate your reasons. • Tell something unusual or unique about you that will make the interviewer remember you. I Don't be humble. • Don't leave without addressing this question. 8 Would you rather work alone or with others? it Discuss your adaptability and flexibility in working with others or alone,as a leader or a follower. a Give concrete examples. ■ Mention the importance of every team member's contribution. • Don't label yourself as a loner or a follower,but not a leader. I Don't let the interviewer think that you're willing to carry the load of team members who don't contribute. e Don't say you don't like to work on teams. What do you know about us? r Research the company you are interviewing with B You can ask further questions during the interview Communicate that you are interested enough in the position to have taken time to do some research ahead of time. What are your salary requirements? ■You need to know a reasonable wage through your research. s Stress that a benefits package will make a difference in you asking pay. ■ Remember to not ask about salary unless the job is offered. i Be prepared to have a pay range. example: Between $8 and $9 an hour 9 Give a specific example of a time that you had to put your needs aside to help a coworker? ® Mention teamwork and the importance of coworkers being able to rely on each other. ▪ Give a specific example,showing that the reliance was not one-sided. ■ Show either how your efforts contributed to getting the work done or how the help you gave did not cause problems with your own work. ▪ Don't say it happens all the time and leave it at that. I Keep works here are teamwork and flexibility. How would others,especially former supervisors and fellow workers describe you? • Be positive about yourself ■Take responsibility for your actions • Do not speak negatively about former work experiences, supervisors or co- workers. ■ Describe what you learned from a bad work experience. (fired, laid-off) ■Talk about your contributions to previous work environments. Where do you see yourself five years from now? • Answer realistically:in a changed business world where a long-tern job may mean three years,speak of lifelong education to keep abreast of changes in the field and self-reliance for your own career. ✓ Describe short-term achievable goals and discuss how they will help you reach your long-term goals. s Explain how the position you want will help you to reach your goals. s Strive to look ambitious, but not too much. IF Don't state goals that are not consistent with the company's needs. I Employers are looking for self-motivated workers. 10 Questions to ask interviewer ✓ A list of questions in your handout ✓ Have at least 10 questions written down ✓ Ask only 3 or 4 if you're really interested. ✓ Include at least one question about the company itself that you have researched. ✓ You can ask when a decision is going to be made on this position or when do you expect the person you are hiring to start work. Possible good questions ■What would my job responsibilities be it Could you describe your ideal candidate for this job? Will you tell me a bit about your workplace? •May I meet the person for whom I would be working? (if not the interviewer) Closing the Interview ✓Make sure to THANK the interviewer(s) for their time, and: Ask"When do you expect to make a decision?" ✓And ask"If I haven't heard from you by then, may I give you a call?" ✓Make sure you call if you said you would 11 After the Interview ✓Immediately, fill out a"Post-Interview Self- Check"form (even sitting in your car!) /As soon as you get home, write a Thank You letter and mail it ✓Follow up by CALLING! YES, call them! (a couple of days—less than one week— or when they mentioned they would have a decision) Let's practice a We have time to practice with a partner today. ■The questions you will be asked are in your handout. • Take a few minutes to fill in your answers and ask questions. 12 (.4 Successful Int ervi ewing : Why should I hire you ? TWELVE ATRIBRUTES SOUGHT BY EMPLOYERS 1. ABILITY TO COMMUNICATE. Do you have the ability to organize your thoughts effectively? Can you express them clearly when speaking or writing? Are you persuasive? 2. INTELLIGENCE. Do you have the ability to understand and conduct the job assignment? Can you learn the specific operations? Will you be able to contribute original ideas or actions? 3. SELF-CONFIDENCE. Are you mature? Can you deal positively and effectively with situations and people? Are you secure about your abilities? 4. WILLINGNESS TO ACCEPT RESPONSIBILITY. Can you recognize what needs to be done and set about doing it? 5. INITIATIVE. Do you have the ability to identify the purpose for work and to take action? Can you set goals and objectives? 6. LEADERSHIP. Can you guide and direct others to obtain recognized objectives? 7. ENERGY LEVEL. Do you demonstrate a forcefulness and capacity to move things ahead? Can you maintain you work effort over a period of time at a sustained rate? 8. IMAGINATION. Can you conceptualize new situations and form solutions to them? Do you find new answers in standard approach to problems? 9. FLEXIBILITY. Are you capable of changing? Are you receptive to new ways of doing things, new locations, and new people? 10. INTERPERSONAL SKILLS. Can you bring out the best in people so they become effective, enthusiastic members of the work team? 11. SELF-KNOWLEDGE. Can you realistically assess your capabilities? Can you identify your strengths and weaknesses? Do you know what skills you bring to job? 12. ABILITY TO HANDLE CONFLICT. Can you contend with stressful situations and antagonism? Can you resolve conflicts with others without personal attacks? Do you have a practiced approach to conflict-resolution? RESEARCH Research is an essential first step in preparing for an interview. If you know nothing about the firm, department,job, or boss, you have no real clue of how to "position" your answers to any of the interviewer's questions. That's why you can't just go in with a bunch of basic questions that you could have easily answered yourself at the library or online. Asking specific questions about the interviewer will show that you have interest and enthusiasm regarding the company. Here's a complete list of the facts you should attempt to research before you interview: The Basics • Directions to the office you're visiting • Headquarters location (if different) • Some idea of domestic or international branches • Relative size (compared to other companies in the field) • Annual billings, sales, and/or income (last two years) • Subsidiary companies; specialized divisions • Departments (overall structure) • Major accounts, products, or services • Major competitors The Not-so-Basics • History of the firm (specialties, honors, awards, famous names) • Names, titles, and backgrounds of top management • Existence (and type) of training program • Relocation policy • Relative salaries (compared to other companies in field or by size) • Recent developments concerning the company and its products or services • Everything you can learn about the career, likes and dislikes of the person(s) that are interviewing you Where to Look ➢ Company website ➢ Chamber of Commerce ➢ Business/Industry Associations ➢ Placement Agencies ➢ Business Editors (local newspapers) ➢ Trade Magazines ➢ Job Seekers Guide to Public and Private Companies > Dun and Bradstreet's reference resources > Standard and Poor Register ➢ Chamber of Commerce Company Research Information Form Interview Date: Time: Location: Company Name: Hiring Manager: Telephone: E-Mail: Date Company Established: Number of Employees: What products or services does the company sell: What is the company's culture, image, and work style? Notes and other information: Company Research Information Form Interview Date: Time: Location: Company Name: Hiring Manager: Telephone: E-Mail: Date Company Established: Number of Employees: What products or services does the company sell: What is the company's culture, image, and work style? Notes and other information: Questions To Ask an Interviewer Basic o Can you tell me more about the company? o Is this a new position, or would I replace someone? o What exactly are the job duties? o What are the working hours? o Will there be overtime? o Who would my supervisor be? o Can I do anything to prepare myself for the job before starting? o What are the opportunities for personal growth? o What skills are considered most useful to be successful in this job? o When will a decision be made about this position? Additional o How do feel about work in this organization? o Were there any questions that I didn't provide an adequate answer to? o As you think about the position, what aspects of this job could be performed better? o What are the key challenges or problems of this position? o Where can I go from here, assuming that I meet/exceed the job's responsibilities? o What are the companies short/long term objectives? o What do you see as my greatest strengths pertaining to this position? o What makes your firm different from its competitors? o What do you see as the companies' strengths and weaknesses? o How would you describe your corporations'/department's personality and management style? o What is the overall structure of the department where this position is located? o What characteristics would a successful person within your company possess? EVEN MORE QUESTIONS o Was my predecessor promoted? o Would you describe a typical work day and the things that I'd be doing? o Which duties are most/least important for this job? o How would I be trained/introduced to the job? o How long should it take me to get my feet on the ground and become productive? o How is the job important to the company - how does it contribute? o What are the departments' goals for the year? o How many people work in your department? In the company? o Who are the people I'd be working with and what do they do? o Can someone in this job be promoted? If so, to what position? o How would I get feedback on my performance, if hired? o If hired, would I report directly to you or to someone else? o Has the company had a layoff in the last three years? If so, how long was the layoff and was everyone recalled? o Is this company owned by any other company? o What major markets does this company (parent company) compete in? o Are annual sales for the company ahead of last year's sales? o If you were to offer me this job, where could I expect to be in five years? o Could you give me a brief tour? I'd enjoy seeing where you people work. o What could I say or do to convince you to offer me this job? o I want this job. Would you consider hiring me on a 30-day trial period to prove that I could do the job? ADD YOUR OWN Add questions as you research the company or job: 0 0 0 0 POST INTERVIEW SELF-CHECK Company Name: Date of Interview: Interviewer's Name: Date to Call Back: Date of Decision: 1) Was Ion time? ° Yes °No 2) Did I dress appropriately? ° Yes °No 3) Do I need to send additional information? ° Yes 0 No /Resume or application ° Yes ° No /Reference list/letter or reference a Yes °No /Work samples ° Yes 0 No 4) Did I give a positive indication of my interest in the job? ° Yes ° No 5) Did I mention who referred me? ° Yes °No 6) What was the interviewer's general impression of my resume? 7) What was discussed most? 8) What did the employer seem particularly interested in? 9) What questions did I have the most difficulty answering? 10)What questions did I answer most effectively? 11)What further information did I obtain about the company by asking questions? 12)What can I do to improve my effort? THANK YOU LETTER EXAMPLE June 25th, 2009 Mr. Howard Osada Fairmont Industries 58 East Avenue Astoria, NY 11160 Mr. Howard Osada, I would like to thank you for taking the time to talk to me about the office manager position today. I was happy to discuss how I would fit into the team at Fairmont Industries. I was struck by how I'd be able to help with keeping the office organized and the work flowing. My experience in juggling priorities and working under pressure would be useful in such a busy company. I feel sure I could be an asset to Fairmont Industries. You mentioned that you expect to make a decision next week. I look forward to speaking to you then. Please feel free to call me if you have any further questions. Sincerely, Laura Fizgerald 123 Westside Drive Astoria, NY 11161 Home phone: (310) 321-1134 Message phone: (310) 304-3568 Tell Me About Yourself? What are your abilities and skills that are necessary for the job? Give EXAMPLES" How did you help the last job run smoothly? What did you do as a team player or were willing to do above and beyond your job duties? Give an example. I offered to be in charge of answering the phone for any co- worker who was absent for the day. This kept the office efficient and running smoothly. How do you solve problems? Give an example. I had a customer who was not happy with the treatment he was given over the phone by another employee. I offered to take care of the situation since I was the manager. I talked to the other employee and the customer to see what happened. It appeared that each person misunderstood the others questions and answers. I offered to answer the questions of the customer and he was content with the answers he received. He not only bought the product but he sent a letter to my supervisor to commend me on how I had handled the situation calmly and professionally. Questions for the Interviewee 1) What do you know about our company? 2) What qualifications do you have for this position? 3) What are your strengths? 4) What do you expect as a starting salary? 5) What motivates you to put forth your greatest efforts? 6) How do you work under pressure? 7) What is your major weakness? 8) Why did you leave your last job? 9) Give an example of ... a) A time when your supervisor told you to do something that you didn't agree with b) a major problem you faced and how you solved it c) one of your greatest accomplishments d) team work e) a work assignment you were particularly proud of 0 a time you had a disagreement with a co-worker g) a time you had a disagreement with your boss h) a goal you have set for yourself in the next five years i) how you handled a difficult situation on a previous job p a time on which you worked on a team project and what your role was on that team k) a typical day on your last job Know Your Civil Rights The law forbids many questions,considering them to be an invasion of your rights as an individual.Nearly all application forms and employment interviews obey these laws(Title VII Civil Rights Act of 1964 and the fair Employment Pracuces Act. Below are several subject areas,with acceptable and unacceptable lines of inquiry. Subject Area Acceptable Approach Unlawful Approach Age "If you are under 18 can you "How old are you?" qualify for a work permit?" "Aren't you a little old for this "Are you over 70?"(verified at job?" time of going on payroll) "This job requires a young strong person." Language "Do you speak,read, or write "What language do you any language besides English?" commonly use?" Marital Status (nothing) "What is your marital status?" Dependants (nothing) "Do you have children? Relatives?" Childcare (nothing) "What plans do you have for childcare?" Birth Control (nothing) "Do you practice any form of birth control?" "If we hire you what will you do to prevent pregnancy?" Religion (nothing) "What is your religious denomination?" "What special religious holidays do you observe?" Handicap "Would your disability prevent "Are you disabled?" you from performing the tasks "Your handicap makes doing involved in this position?" this job impossible." Photo of Self (nothing) "Please attach a photo to your application form." "At your discretion,you may wish to submit a photo with your resume and application." Race and National Origin (nothing) "What race are you?" "What country are you from?" "What is your national origin?" Birthplace of Parents, Spouse (nothing) "Are your parents U.S. citizens? Your spouse?" "Are they naturalized citizens?" Nationality of parents, Mother, (nothing) "What was your mother's Spouse Applicant maiden name?" "What was your wife's maiden name?" "When did your ancestors come to this country?" "How long have you been in this country?" Subject Area Acceptable Approach Unlawful Approach Political (nothing) "What is your political affiliation?" "Did you vote in the last election? How are you registered?" "Do you belong to any political clubs or organizations?" Spouse (nothing) "How does your spouse feel about you taking this job?" "Will this job interfere with your spouse's career?" "If you were transferred would your spouse object?" Military "Have you served in the military "What type of discharge do you forces of the United States?" have?" "Are you in the National Guard or in the reserve unit?" "Will you tell me about your military background?" "You move a lot is your husband in the Armed Forces?" Military Dependent (nothing) "Are you a military family?" Criminal "Since the job you are applying "Have you ever been arrested? for requires security precautions, For what and how many times?" have you ever been convicted of a "Have you spent time in jail?" felony?"(If answer is yes...) "When,where, and what was the disposition of the case?" Birthplace "Can you, after employment, "Where were you born?" submit,proof of citizenship?" "What is your national origin?" Sex Equity (nothing) "Why would you want to work in something where you'd be the only woman/man?" "That job is traditionally a woman's/man's job. "You wouldn't be accepted by the others in that job." Address and Duration "How long have you lived at this "How long have you lived here?" address?" "Do you own or rent?" "Since you don't have a phone, how can we reach you?" IF YOU ARE ASKED ANY UNLAWFUL QUESTIONS, YOU MAY SAY: 1)"I'm not sure I understand your question,"2) I'm not sure how the question relates to the job I am seeking,"3)Say in a harmonious way, "That question is unusual,wouldn't you say?"All three replies alert the interviewer that you know the law. If the interviewer persists, you can remain silent or answer. Later if you believe you did not get the job because of your answer,you can file a complaint with the EEOC (Equal Employment Opportunity Commission) in your area. A lawsuit can result. i QUESTIONS TO EXPECT and what interviewers expect to hear 1. Tell me a little about yourself. Talk about your experience, qualifications, and accomplishments, not your childhood, family, or hobbies. This isn't a personal question. 2. Why do you want to work as a ? Talk about the interesting details about the job and why they fascinate you. 3. What skills would you think this job requires? Use your fingers and count off the skills— 1...2...3... 4. What qualifications do you have? Name a skill and tell an experience you have had using it. Move to the next skill. 5. Tell me what you know about this company? Use your research to WOW them. You should have information on the company size, its key products or services, the markets where it competes, and its overall reputation. 6. Why do you want to work for us? They want to hear that you know and care about what they do, and that you did your homework. Let them know you"chose" them. 7. How did you learn about us? Friend, relative, newspaper story, advertisements, choose them from your list of "ideal" employers— anything to show that they are not a random choice. 8. How many other companies have you approached? Several for back-up, but this where I really want to work, this is where my hopes are. 9. How many employers have you worked for during the last five years? Tell the truth. 10. You seem to switch jobs a lot. Why? Job stagnation, demotions due to down-sizing, career exploration, a short-lived personal problem, or having made a bad choice are all good reasons. 11. How long do you plan to work here? "A long time, this is the job I've been hoping for." 12. Tell me about your current (or last) job. List your duties and responsibilities. Explain your accomplishments. 13. Why are you leaving (or why did you leave) that job? If you're unemployed, state your reason for leaving in a positive context. They will not have any problems with you leaving for negative reasons. Just don't focus on all, the negative. If you are employed, focus on what you want in your next job, "After two years, I made the decision to look for a company that is team- focused, where I can add my experience." 14. Are you planning to give notice that you are leaving for another job? Explain that you don't want to leave them short-handed. A two-week notice is customary. 15. What will your manager say when you notice that you are leaving? Explain you will be missed. Don't give the impression that they'll be glad to be rid of you. 16. What did you like most about that job? Talk about your responsibilities, challenges, accomplishments, and the people. 17. What would you change about that job (or what did you like the least)? Don't bad mouth the job. Explain that you'd want more responsibilities. It shows initiative. When you answer this question, it's best to focus on tasks rather than company politics or people. 18. Did you ever have a disagreement with a boss? Why? Why not? Answer, "yes" and you're a troublemaker, "no" and you're probably lying. Find the middle ground: "Sure we disagreed, but we worked well together." 19. Tell me about your education or training. Explain your education or training and tell how it helped prepare you for this job. 20. Did you enjoy school? Why? The manager may want to know if you enjoy learning and whether you might benefit from a training program. 21. Which course did you find most difficult? Why? The manager wants to know if you have perseverance: "I got a D in my first term in algebra. My study skills were all wrong. I joined a study group. By third term I pulled it up to a B and kept it there." 22. Did you join any school activities? Why? Why not? School activities show that you're sociable and that you enjoy being part of a group, and that you can work with other people. This is important in the work place. 23. How were your grades in math? The job may require basic job skills like addition, subtraction multiplication, division and percentages. "I had a problem with calculus, but my basic math skills are good." 24. How were your grades in English? The job may require reading and it may also require you to write reports. 25. Do you plan to continue your education? Continuing education courses suggest growth, ambition, promotability—and may qualify for tuition assistance. 26. What do you do to relax after work? Don't brag about your car racing, sky diving, scuba diving, or any other sport that might be dangerous. They suggest injury and/or absence from work. 27. What do you plan to do for work five years from today? Figure the promotions you should get if you work hard for this company over the next five years. Tell the manager you plan to be working for him/her in that position. 28. What salary do you expect to be earning five years from today? Avoid salary questions by stating, 'A fair salary that's equal to my work contribution." 29. When do you hope to retire? "Certainly, not before I am 65." 30. Give an example of any major problem you faced and how you solved it? Think of something related to work, school, civic, or leisure activities. Tell it as a story. Give details. The manager wants to see how you define problems, identify options, decide on a solution, handle obstacles, and solve the problem. 31. In your lifetime, what was your greatest accomplishment? What did you learn from it? Best to not use personal examples (as they don't have a legal right to know if you have kids, are married, etc.). Focus on educational and work related accomplishments, volunteer work, and /or helping someone in need. 32. What was your greatest failure? What did you learn from it? Fessing up to a failure shows maturity. Avoid examples that might reflect on your ability to do the job. Minimize details of the failure; maximize what you learned from it. 33. What is your greatest weakness? Minimize your weakness and emphasize your strengths. Stay away from personal qualities and concentrate on professional traits. Focus on work, not character weaknesses. Turn it into a positive. "I've been accused of taking my job too personally. What I've learned is to set boundaries." "I set high standards for myself, so I am always looking for ways to improve." If I have a weakness it might be, keeping up with technology. I make sure to take classes that keep me up-to-date with the newest versions and gadgets." Or"I am always working on improving my communication skills to be a more effective presenter." 34. Have you ever been convicted of a felony? It's not illegal to ask this question. If you have a conviction, admit it. Briefly explain what it was for. Admit that you made a stupid mistake. Focus on telling them what you've done since then, what trade you learned while incarcerated, any education you've received, etc. minimize the detail of the felony and focus on the positive that came out of it. 35. Last year, how many days of work/school did you miss? How many days were you late? This will tell the manager whether you're going to show up for work on time every day. If you've missed more than a couple days have a good explanation ready. 36. What motivates you to do a good job? Money is not a good answer. A good answer is something like, "having responsibilities and being acknowledged when the job is done right". 37. Are you at your best when working alone or in a group? "Both, I enjoy working as part of the team and I can work independently to get my share of the work done." 38. Would you rather be in charge of a project or work as part of the team? Why? "Either, I'm not afraid to take responsibility and I'm not afraid to roll up my sleeves and pitch in." 39. As a youngster what did you do to earn your own spending money? Babysitting, lemonade stand, newspaper route, shoveling snow, mowing lawns, and other jobs show early signs of ambition and a respect for work. 40. What would you do if one supervisor told you to something now and another supervisor told you to do it later? The manager wants to see how you would handle conflict. How would you handle it? Do not react negatively, take responsibility for yourself. I 41. Give me two reasons why I should hire you? Let them know of your ability to meet their needs and your knowledge of what is most important. Summarize your experiences: "With five years' experience working in the financial industry and my proven record of saving the company money, I could make a big difference in your company. I'm confident I would be a great addition to your team." 42. Who are your heroes? Why? This one is tricky. Think about it ahead of time and plan what to say. 43. What salary were you paid on your last job? Tell the truth. 44. What kind of salary are you looking for today? It is your advantage if the employer tells you the range first. Prepare by knowing the going rate in your area, and your bottom line. "I have not set a salary. What salary is usually offered to someone with my qualifications?" If the manager persists, turn the question towards the employer; "What range of pay have you set for this position?" "I am sure you pay a fair wage compared to your competitors in this area and I'm confident that when the time comes, we can agree on a reasonable amount." 45. In your last job, how much overtime did you average? The manager wants to know if you can be counted on to help out when the work mounts. Explain that you can be counted on to work as late as needed. 46. Have you ever been fired from a job? Why? Explain that you usually get along well with everyone, but... again you will want to minimize any negative detail and maximize what you've gained or learned from the experience. 47. Do you have any questions for me? "Yes thank you, I do have a few questions", then get out your prepared list. 48. What can you do for us that another candidate can't? It's time to pull out your old performance appraisals and boss's quotes. This is a great way to brag about, yourself, through someone else's words: "My boss has told me that I am the best designer he's ever had. He knows he can rely on me, and he likes my sense of humor." 49. What are three positive things your last boss would say about you? What makes you unique? This will take an assessment of your experiences, skills, and traits. Summarize concisely: "I have a unique combination of strong technical skills and the ability to build strong customer relationships. This allows me to use my knowledge and break down information to be more user-friendly." 50. When were you most satisfied in your job? The interviewer wants to know what motivates you. If you can relate an example of a job or project when you were excited, the interviewer will get an idea o0f your preferences. "I was very satisfied in my last job, because I worked directly with the customers and their problems. That is an important part of the job for me." 51. What are your goals? Sometimes it's best to talk about short term and intermediate goals rather than locking yourself into the future. For example, "My intermediate goal is to get a job in a growth oriented company. My long term goal will depend on where the company goes. I hope to eventually grow into a position with responsibility." 52. How would you describe your personality? Interviewers ask this question for a couple of reasons; to hear where you placed the emphasis in your description and to see how quickly and creatively you can think on the spot. Don't give the interviewer the same answer everyone gives. Think about how to get your message across and sell yourself. What makes you unique and how can you make yourself stand out and be remembered. 53. Aren't you overqualified for this job? They are probing; what is the problem? Why starting so slow? How soon will you leave? How much will you cost us? Consider your answer. Say, "It works to the company advantage." Give reasonable assurances. Avoid arguing the point. 54. Give me an example of how you handled a difficult situation on a previous job. This gives an interviewer insight into what you consider"difficult" and how you handle challenges. Have one or two stories that put you in the best light. Don't show your inability to get along with others or problems that have no bearing to current job. 55. Describe your best/worst boss. Keep it positive, and don't be critical. Give thoughtful and diplomatic answers, focusing on their managerial styles. Avoid overstatement (either way; positive or negative). 56. Do you consider yourself a team player? Of course you do! Be prepared to define your idea of a team player. Avoid statements like "it depends on the situation." 57. How satisfied are you with how far you've advanced in your career? Employers want to know "I low ambitious are you?" Be proud of what you've accomplished, but still you have much to prove keep it simple stated. J 58. Tell me about your last job. Speak knowledgeably and enthusiastically. They want motivated employees that get involved. Avoid being too general. 59. In what type of position are you most interested in? They are asking if you want to do a job they need you to do and if you are promotable into other positions. 60. Why did you choose this particular field of work? Is this your field of fascination? What are your interests and motivations for seeking this field, title, or company? Avoid money as your motivation. 61. What kind of supervision do you prefer? They are probing to find if you have the ability to work well with them, also how you work in teams, independently, or both. 62. How do feel about yourself? They are interested in your level of confidence and if you have self-respect. Do you fell good about yourself, know your strengths and have what they need. 63. What motivates you to put forth your best efforts? Interviews are making sure you are motivated to do this job with this company and that you match their work ethics. 64. What would you do if,...? Imagine situations that test your knowledge of the job. Give yourself time to think before you answer. Start with general reactions and move on to specific. If you don't know, don't wing it. Admit it. Many employers are going to do this type of questioning, as well as "Give me an example..." type questions. Mock Interview Evaluation Student Name Poor .—+ Excellent Comments 1. Professional appearance 1 3 5 2. Eye contact 1 3 5 3. Voice tone,volume 1 3 5 4. Facial expressions 1 3 5 5. Mannerisms, movements 1 3 5 6. Posture, body position 1 3 5 7. Self-confidence, comfort level 1 3 5 8. Willingness to volunteer information 1 3 5 9. Appropriateness of responses 1 3 5 10. Used accomplishments not just job duties 1 3 5 11. Shared at least one example to answer a question 1 3 5 12. Asked questions at the end 1 3 5 13. Thanked the interviewer 1 3 5 14. Asked the next step in the process 1 3 5 15. Firm handshake 1 3 5 16. Overall Evaluation 1 3 5 17. Managed Difficult Questions Well 1 3 5 18. Established Rapport 1 3 5 Interviewer's Name Workshop Instructor Date Instructor's comments 01 x C o O L 0 O T O N Ja co or m o c y Y C L O C J O O L L 3 n 0 > c o co8 T C c C _ C C o o 0 m $ ° u a a a J — T N Na� C N N L. U 2 Y O C c• > N N_ 2 ✓ N C al a > -E o o C coit_co c a 0 at a a ` v E s n m a o o `o U t a) a o O N O O c o N a a J T o O N O O -Uj c 0. coT o E oa m o -o E N N = a cu C T o co 3 co C C C C E 0 L 0 U t co N o.E m M, o E N m m O O. O O n 2 U E O 5 n° m 3o N v 3 Y Y m a` c 3 N J >L _c o H .- Ni M J T ,- co > Ni C7 >, Ni cO F - N r) N. 0 N Qj C N Cu 5 0 m 0 E o, co co C N C 2 d o L 0 = Cu > U o a N C N C o 1a Q -ao U a) (`_ o c o 0 U 0 Cu C s c 0 w co o co -o o o a T " 0 d 2 L c O 2 N n L a U a O > 10 o n C o >` CD O 0 m a 0 E A mCD d > cri a 0 0 o m > a o m 7 N 0 v L a C E o 0 E > - r. Cu O L C O T _ N C C C N — Y a 0 0 0 ° E o N - 0 o 0 N Cu N > 0 o 0 Cut.. D Q w L 0 in 3 o m m O U p1 cm al > a C J O a > a) O O a) C C N L U 1a a E w K CO o 2 o O Cu N m a) m a) 9 m t m m Z i- .- N CO ? d Q — — N ATTACHMENT 10 EMPLOYMENT FIRST CASE FILE REVIEW SHEET Date of Review: Reviewer: County: Case Manager: Case Name: ICBMS#: SS#: ABAWD: Y N Yes No , Case Assignment is Correct EMPLOYMENT FIRST CASE COMMENTS Yes No EF-102: If ABAWD: referred timely'by Food Assistance t tr�ld U ckot? , ' Case Comment for 102 Entered Case Comment Entered Timely Appointment Tab used for next appointment? Orientation Date: Client showed: Case Comment Entered w/in 7 days of Orientation Completed IS Description of what happened - at a minimum, show/no-show If the following apply, they should be noted: for example - referral, verification, reimbursement , etc. Next step for participant Date of scheduled follow-up appointment: Scheduled within 25 days, or before NOA cutoff for 2-3 ticket ABAWD? Appointment Tab used for next appointment? Yes No First Follow Up Appointment Date: Case Comment entered within 7 days- if client showed, or no show? Description of what happened - at a minimum, show/no-show If the following apply, they should be noted: for example - referral, verification, reimbursement , etc. Next step for participant—Activity assignment Workfare hours prorated correctly _ Next Appointment scheduled timely for collection of hours (by the 7th of the following month, or by the NOA Cutoff Date for 2-3 ticket ABAWD) _ Appointment Tab used for next appointment? Next Appointment Date: Case Comment entered within 7 days- if client showed, or no show? Description of what happened - at a minimum, show/no-show If the following apply, they should be noted: for example - referral, verification, reimbursement , etc. Next step for participant Next Appointment scheduled timely for collection of hours (by the 7th of the following month, or by the NOA Cutoff Date for 2-3 ticket ABAWD) Appointment Tab used for next appointment? Next Appointment Date: Case Comment entered within 7 days- if client showed, or no show? Description of what happened - at a minimum, show/no-show If the following apply, they should be noted: for example - referral, verification, reimbursement , etc. Next Appointment scheduled timely for collection of hours (by the 7th of the following month, or by the NOA Cutoff Date for 2-3 ticket ABAWD) Appointment Tab used for next appointment? Next Appointment Date: Case Comment entered within 7 days- if client showed, or no show? Description of what happened - at a minimum, show/no-show If the following apply, they should be noted: for example - referral, verification, reimbursement , etc. Next Appointment scheduled timely for collection of hours (by the 7th of the following month, or by the NOA Cutoff Date for 2-3 ticket ABAWD) Appointment Tab used for next appointment? Yes No Next Appointment Date: Case Comment entered within 7 days- if client showed, or no show? Description of what happened - at a minimum, show/no-show If the following apply, they should be noted: for example - referral, verification, reimbursement , etc. Next Appointment scheduled timely for collection of hours (by the 7`h of the following month, or by the NOA Cutoff Date for 2-3 ticket ABAWD) Appointment Tab used for next appointment? Other EF Comment: (Possible exemption,job, contacting state, tech notified, etc): Purpose Case Comment Entered Timely Complete Description Tech Notified Other EF Comment: (Possible exemption,job, contacting state, tech notified, etc.): Purpose Case Comment Entered Timely Complete Description Tech Notified Other EF Comment. (Possible exemption,job, contacting state, tech notified, etc.): Purpose Case Comment Entered Timely Complete Description Tech Notified • Yes No PLAN: Plan Start Date (Start Date = Today's Date on 102): Plan Number Plan Type (EF Multiple Activity) Length Of Plan — 12 Length Of Plan Unit— Month Expected Hours Participation — 120 Plan History Screen (write in each status entered) Status when entered: Entered timely, correct status, correct date, Case Comment Status after Orientation: Entered timely, correct status, correct date, Case Comment Next Status: Entered timely, correct status, correct date, Case Comment Next Status: Entered timely, correct status, correct date, Case Comment Next Status: Entered timely, correct status, correct date, Case Comment Next Status: Entered timely, correct status, correct date, Case Comment Next Status: Entered timely, correct status, correct date, Case Comment ACTIVITIES: Initial Site: Activity is entered: Workfare Initial Site Planned/Actual Start Dates Entered Planned/Actual End Dates Entered (date of next appt) Activity Status is changed to Completed Successfully on same day as IS data entry Attendance shows 1 hour for initial site Note entered on activity screen telling what worksite/what task Data Entry Done Within 7 Days Other Activities; Activity: Actual Start Date — not entered until verified Activity Status Correct Actual End Date Expected Activity Hours- (if pro-rated, were hours correct and case comment entered) If Hours Pro-rated, were they corrected after the 7th of the following month Notes —specific worksite required for permanent workfare assignment Activity entered w/in 7 days of occurrence (look at attendance tab on Activity— click on history—was it entered by the 7th or NOA cut-off) or case commented if not Attendance hours entered timely-Look in history; Give or deduct a point per month if not entered timely due to staff error. Example: +3 or—3; List#hrs and date of data entry. Yes No Activity: Actual Start Date — not entered until verified _ _ _ Activity Status Correct Actual End Date Expected Activity Hours- (if pro-rated, were hours correct and case comment entered) If Hours Pro-rated, were they corrected after the 7th of the following month Notes —specific worksite required for permanent workfare assignment Activity entered w/in 7 days of occurrence (look at attendance tab on Activity — click on history — was it entered by the 7th or NOA cut-off) or case commented if not Attendance hours entered timely-Look in history; Give or deduct a point per month if not entered timely due to staff error. Example: +3 or—3; List #hrs and date of data entry. Activity: Actual Start Date— not entered until verified Activity Status Correct Actual End Date Expected Activity Hours- Look in history; in cc's? Mark `No'. Notes —specific worksite required for permanent workfare assignment Activity entered w/in 7 days of occurrence (look at attendance tab on Activity— click on history — was it entered by the 7th or NOA cut-off) Attendance hours entered timely-Look in history; Give or deduct a point per month not entered timely. Example; +3 or—3. List#hrs and date of data entry. ABAWD Tickets After Referral! Ticket #1 ABAWD Tickets (write in the months): All tickets correct (Client didn't meet WR, client was not Exempt or Non-ABAWD) ** or State was contacted to fix ticket ** Case managed properly to prevent tickets (check No if CM action caused any tickets) Ticket #2 ABAWD Tickets (write in the months): All tickets correct (Client didn't meet WR, client was not Exempt or Non-ABAWD) ** or State was contacted to fix ticket ** Case managed properly to prevent tickets (check No if CM action caused any tickets) Ticket#3 ABAWD Tickets (write in the months): All tickets correct (Client didn't meet WR, client was not Exempt or Non-ABAWD) ** or State was contacted to fix ticket ** Case managed properly to prevent tickets (check No if CM action caused any tickets) 3'd Ticket SANCTION(S) Yes No SANCTION Plan Screen: Status Changed to EF-Sanction and Plan Status Date correct ** Data Entry w/in 7 days of no-show If sanction not created in batch, was tech contacted (check case comment) Comply/Regain Collect Individual Non-Compliance Screen (Date of non-compliance = ) • Correct Client Selected • Comply/Regain {Y} . Comply reason in Comment field Comply/Regain Date Followed Regain Policy Notified tech that sanction was complied (check case comment) 3id ticket Regain SANCTION(S) Yes No SANCTION Plan Screen: Status Changed to EF-Sanction and Plan Status Date correct ** Data Entry w/in 7 days of no-show If sanction not created in batch, was tech contacted (check case comment) Comply/Regain Collect Individual Non-Compliance Screen (Date of non-compliance = ) • Correct Client Selected • Comply/Regain {Y} • Comply reason in Comment field Comply/Regain Date Followed Regain Policy Notified tech that sanction was complied (check case comment) Level Sanction SANCTION • Collect Individual Non-Compliance Screen (Date of non-compliance = ) ** Effective Begin Date is Correct Correct client selected, Type = "EF", and Comment shows reason for non-compliance and date of non-compliance _ Plan Screen: Status Changed to EF-Sanction and Plan Status Date correct Data Entry w/in 7 days of no-show Sanction entered correctly based on sanction calendar If sanction not created in batch, was tech contacted (check case comment) Comply/Regain Collect Individual Non-Compliance Screen (Date of non-compliance = ) . • Correct Client Selected • Comply/Regain {Y} • Comply reason in Comment field Comply/Regain Date Followed County Comply/Regain Policy Notified tech that sanction was complied (check case comment) Level Sanction SANCTION Collect Individual Non-Compliance Screen (Date of non-compliance Effective Begin Date is Correct _ Correct client selected, Type = "EF", and Comment shows reason for non-compliance and date of non-compliance _— Plan Screen: Status Changed to EF-Sanction and Plan Status Date correct ** Data Entry w/in 7 days of no-show _ Sanction entered correctl!based on sanction calendar If sanction not created in batch, was tech contacted (check case comment) Comply/Regain Collect Individual Non-Compliance Screen (Date of non-compliance = ) • Correct Client Selected • Comply/Regain {Y} • Comply reason in Comment field Comply/Regain Date -- Followed County Comply/Regain Policy Notified tech that sanction was complied (check case comment) EMPLOYMENT Yes No Collect Employment History Detail Window Begin Date Verification (Received and Source) Employment Type Monthly Amount Earned Estimated Average Hours per week • Employer Name • Telephone # • Occupation —_ Tech notified of employment of job ending Collect Employment History Detail Window Begin Date Verification (Received and Source) Employment Type Monthly Amount Earned Estimated Average Hours per week • Employer Name • Telephone # • Occupation Tech notified of employment of job ending Extra Credit Follow up on Possible Employment (+5pts) Good Case Notes (+5) Evidence of Service +(5pts) Connection With Other E&T Providers (=5pts) Connection With Worksites (evidence of knowledge of worksite/intervention if problems/decision making on placements) Physical Case File Review Case File Found File label contains Name; SSN; CBMS #, ABAWD Identified on front of file Work Registration Enrollment Form (EF-102) is in case file 1s1 appointment was scheduled within 14 days of the referral date Plan Start Date —Today's Date on 102 Assessment form was completed by client and is in case file Assessment was completed by case manager and: • Written statements on form show counselor assessment of stated barriers to ** employment -_ • There is evidence of referrals to Community Resources • Possible exemption is recognized and client is given a follow-up letter with instructions to return in 10 days with verification • Activity assignment is appropriate Initial Site(s): Initial Site Contract is in the case file Initial Site Contract is in the case file [Appointment Letters '(Signed by client and In file/Appts.at:.least every 30 days/ Tells the participant what to do/ABAWD meets-WR) Appointment Date: Appointment Date: Appointment Date: Appointment Date: Appointment Date: Appointment Date: Appointment Date: Appointment Date: Competencies ** Draft Master Application with recommendations in file Finalized Master Application in file Interview Review Sheet Completed ** Recommendations for improvement identified ** Job Search Plan in file ** Recommendations to improve Job Search Plan Identified New Activity Contract in file: • clearly defines the requirements of the component • includes description of what is expected at each appointment, worksite, or during each class; • defines what non-compliance with the component would be: • includes dates and times of appointments, worksite hours or classes • spells out the exact_period of participation • ABAWD assigned hours to meet the work requirement • If this activity follows orientation, contract signed within 25 days of orientation Yes No New Activity Contract in file: • clearly defines the requirements of the component • includes description of what is expected at each appointment, worksite, or during each class; • defines what non-compliance with the component would be: • includes dates and times of appointments, worksite hours or classes • spells out the exact period of participation • ABAWD assig_ned hours to meet the work requirement • If this activity follows orientation, contract signed within 25 days of orientation Timesheets/Signed by supervisor/compare to Attendance and Actual Start Date for Activity Timesheet/Verification for completed hours in file/Entered accurately in CBMS Timesheet/Verification for completed hours in file/Entered accurately in CBMS Timesheet/Veriification for completed hours in file/Entered accurately in CBMS TimesheetNerification for completed hours in file/Entered accurately in CBMS TimesheetNerification for completed hours in file/Entered accurately in CBMS TimesheetNerification for completed hours in file/Entered accurately in CBMS TimesheetNerification for completed hours in file/Entered accurately in CBMS TimesheetNerification for completed hours in file/Entered accurately in CBMS Verifications.:. Employment: . Verification in File or Case Comment/Tech notified Verification in File or Case Comment/Tech notified Other Exemptions; Verification in File or Case Comment/Tech notified Verification in File or Case Comment/Tech notified Total Over Ali Total Over All Percentage COLORADO EMPLOYMENT FIRST ORIENTATION GROUP - FACILITATOR EVALUATION FACILITATOR(S) COUNTY - --- STAFF FACTOR I SCORE COMMENTS Orientation began on time --- Introduction made (including staff) Facilitator appeared confident, relaxed, enthusiastic, sincere, prepared and organized Agenda provided and discussed Used PowerPoint presentation which Included the Following: Introduction to program (included program goals) — —Duration of orientation Questions/Answers opportunity at end of orientation Activity options and benefits Available services (transportation, GED, job referral) ABAWD requirements Program requirements (including follow-up appointments & length of participation) Exemptions Sanctions _Comply/Regain process At the end, briefly summarized orientation Answered questions from group appropriately Repeated questions for the group Rephrased question for clarification if needed Maintained calm and avoided confrontation TOTAL POINTS: _._. _.--_________ FINAL POINTS: (Total points _ number of items scored) k SCORING: N/A — Does Not Apply 0 Required Factor was Absent or Inconsistent — Quality was Acceptable 2 — Quality was Excellent REVIEWER DATE COLORADO EMPLOYMENT FIRST ORIENTATION GROUP - STRUCTURE EVALUATION COUNTY STAFF: FACTOR SCORE COMMENTS Welcoming and pleasant atmosphere Participants given something to do while waiting Sign in procedures efficient Room size appropriate for the number of attendees Group overflow plan in place if room capacity exceeded Provided up-to-date handouts (supportive services, employment and training) Sufficient supplies available (forms. handouts, pens/pencils) Appropriate number of staff present Met with case manager no later than 45 minutes after initial site completed Reasonable level of confidentiality Verification/documentation collected Necessary participant reimbursement dispersed Signed follow-up letter for next appointment TOTAL POINTS: FINAL SCORE: (Total points _ number of items scored) SCORING: N/A -- Does Not Apply 0 _. Required Factor was Absent or Inconsistent 1 — Quality was Acceptable 2 -- Otiality was Excellent REVIEWER DATE Initial Site Operational Review (EF Weld) CHECK LIST FACTOR SCORE COMMENTS (L1-3 H) The initial site work was actual work. There were a variety of possible tasks and work areas. If participants were placed in other areas besides EF, EF staff escorted them. They were welcomed and treated appropriately. Everyone who was asked to initial site was appropriate. All assigned participants completed the required 1 hour. The work environment was pleasant and safe. The initial site contract/time sheet was completed on each participant who finished their assignment. To include: Month Start Time Activity Hour Marked on Calendar section Staff Evaluation/Observation Staff Signature/date Was there was system in place to deal with disruptive or inappropriate participants. If not already registered with Workforce, register client and provide all services required for ES. Review forms: if time permits, review all forms. If short on time, review CSBG supp app to check to see if they qualify for CSBG transportation reimbursement. Offer Supportive Services: referrals to clothing bank, food bank, glasses, EOC, resume workshops, transportation assistance. Ensure client leaves with the following: their copy of the initial site timesheet, their copy of the follow up appointment, and any referrals/services provided Were snacks available to Workfare participants during initial site. Date: Staff Responsible: Overall Review Comments: Attachment 10-C COLORADO EMPLOYMENT FIRST FOLLOW UP GROUP - STRUCTURE EVALUATION COUNTY STAFF: FACTOR SCORE COMMENTS Welcoming and pleasant atmosphere Snacks provided (extra credit) Room size appropriate for the number of attendees Group size no more than 30 or tables grouped to promote interaction Room set-up fostered participant interaction Structured as interactive group, not mass appointment Sign in procedures efficient Arrangement for working participants/emergencies to drop off time sheets, receive follow up appointment letter and participant reimbursement Conducted beneficial group activity Gob seeking skills, or speaker) There were no other activities planned immediately before or after the group in the same room, which interfered with the scheduled start or end time Opportunity to meet case manager after group or make future appointment Reasonable level of confidentiality lime sheets/documentation collected Necessary participant reimbursement dispersed Signed follow-up letter for next appointment TOTAL POINTS: FINAL SCORE: (Total points ± number of items scored) SCORING: N/A — Does Not Apply 0 — Required Factor was Absent or Inconsistent 'I — Quality was Acceptable 2 — Quality was Excellent REVIEWER DATE COLORADO EMPLOYMENT FIRST FOLLOW-UP GROUP- FACILITATOR EVALUATION FACILITATOR(S) COUNTY STAFF FACTOR SCORE COMMENTS Staff were enthusiastic and well prepared An agenda was developed for the group's activities and discussed The group was structured to provide an interactive and encouraging experience Representatives from supportive service agencies, or education and training agencies were invited to present information on their organizations Participants had the opportunity to share job leads • Facilitator provided appropriate job leads Efforts were made to include all the participants Participants had the chance to discuss their experiences in workfare or other activities Conducted a beneficial group activity (job seeking skills or speaker) Acknowledged participant successes The group began on time and the length of time was appropriate Presentecl information concerning at least one resource, i.e. food banks, clothing bank, medical assistance, including location(s), how to access the , service, hours of operation A swered an questions appropriately TOTAL POINTS: I FINAL SCORE: (Total points + number of items scored) SCORING: N/A - Does Not Apply o - Required Factor was Absent or Inconsistent 7 -. Quality was Acceptable 2 - Quality was Excellent REVIEWER DATE COLORADO EMPLOYMENT FIRST ONE-ON-ONE FOLLOW-UP APPOINTMENT EVALUATION County: Case Manager: --.— _ Case Name: CBMS#: SS#: ABAWD: _-- --- -- — - Wait Tima: Participant given something to read or do while waiting. Y N There was some degree of confidentiality: Y N — — PROCESS Score Case Manager: Greeted participant professionally Inquired how job search or activity participation is going Attentive, listened, made eye contact Acknowledged and addressed barriers presented by the participant Asked participant if they had any questions or concerns Answered all questions correctly and completely Thoroughly explained documentation required for possible exemption (if applicable)Provided Job Search assistance Assigned participant to an appropriate activity Fully explained the next activity including all requirements and necessary documentation due at follow-up appointment Informed participant of what to do if they got a job DOCUMENTS Worked on and documented Competency ----------------Collected exemption/employment documentation (if applicable) — — erredtoc-- Referred to county and community resources for assistance with barriers r - -- Insured Follow-up appointment letter was signed and given to participant Gave participant reimbursement (if applicable) CASE MANAGEMENT i Used multiple activities to ensure client receives appropriate assistance Used creative solutions to solve problems Sought ways to motivate participant TOTAL POINTS: _ — FINAL SCORE: (Total points ± number of items scored) SCORING: rl/A -- Does Not Apply n — Required Factor was Absent or Inconsistent — Quality was Acceptable 2 — Quality was Excellent REVIEWER DATE — J ATTACHMENT 11 INTERAGENCY CLIENT REFERRAL Agency Referred to: Workforce/Employment Services Contact: Pat Curts Address: 1551 N. 17th Ave "OLD WORKFORCE BUILDING/BE ON TIME** Clients Name: Social Security#: XXX-XX- CBMS#: 16 Reason for Referral: To attend the following workshops - II Job Search/Apps Workshop: at ❑ Interview Workshop: at O Resume Workshop I: at ❑ Resume Workshop II: at REMINDER: Workshops begin promptly. You are required to be on time. You are a mandatory participant in this program and are required to keep all scheduled appointments. If there is some verifiable good cause, which prevents you from attending this meeting and otherwise complying with the program requirements, you must contact the Employment First Unit. Failure to comply without good cause will result in the immediate notice to the Food Assistance office of non-participation. This will result in your loss of food assistance for a period of 1, 3, or 6 months in all Colorado counties. Referring Agency: Weld County Employment First/Dept. of Human Services Agency Telephone#: 970-353-3800, ext. Signature &Title of Person Referring Date of Referral RELEASE OF INFORMATION: I hereby authorize all public and former employers to supply information requested by the agency referring me to allow inspection and reproduction of records pertaining to me by a duly authorized representative of the agency I am being referred to. I herewith release the public agencies and former employers from any and all liability for supplying information. This authorization shall continue in effect until such a time as I state, in writing, to the public agencies and former employers that it is no longer valid. I authorize the use of my social security number for verification purposes. Client Authorization Date If unable to attend,you must contact your Case Manager to discuss your options. M:\Employment First\EF Forms\workshop referral form COLORADO EMPLOYMENT FIRST PROGRAM FOLLOW-UP APPOINTMENT LETTER NAME: DATE: ADDRESS: SSN: CITY/STATE/ZIP: CBMS CASE#: Your next appointment will be to attend a required Competency Workshop scheduled for you on: DATE : TIME: PLACE: 1551 N 17TH AVE THURSDAY, 8:30AMor 315 N 11th Ave Building B Facilitator: Pat Curls GREELEY COLORADO 80631 **WORKSHOP WILL LAST A TOTAL OF 4HRS** REMINDERS: ➢ Begin doing your job search. You will be required to provide 5 job contacts within 2 weeks. If you have found employment, protect your future benefits by notifying the EF unit. Return this form to the address shown above, call or fax to the numbers listed below: Employer: Phone Number: Start Date: Hourly Wage: Hours Per Week: Permanent or Temporary (circle) Verified by: Employer Signature: You are a mandatory participant in this program and are required to keep all scheduled appointments. Failure to comply without verifiable good cause will result in the immediate notice to the Food Assistance office of non- participation. This will result in your loss of food stamps for a period of 1, 3, or 6 months in all Colorado counties. Nancy Sanchez, ext. 6745 I have received a copy of this letter: Geno Avalos, ext. 6746 Annette Gutierrez, ext. 6743 Client Signature Employment First Case Managers Office Number: (970) 353-3800 Fax Number: (970) 346-7981 Employment rstMiiks-w1vStatement To increase employment for food assistance participants through support, referrals, accountability and community work. • Original-Participant Copy-Case File IJVLVI AUV CIYIrLV T IYICIY I riRJ I rrtsaurcruin Programa de Empleo Primero del Estado de Colorado CONTRATO DE PARTICIPACION Usted ha sido seleccionado a participar en el programa de Empleo Primero yes requerido cooperar para retener su elegibilidad de beneficios de asistencia de comida. • Yo entiendo que soy requerido participar en la siguiente actividad: WO — TRABAJANDO • Yo entiendo que mi participation comienza el y continuara hasta que estoy: empleado, con el sueldo por lo menos $196.50 por semana; excluido del programa; asignado a otra actividad; o si ya no estoy recibiendo asistencia de comida. FECHA HORARIO Proxima Cita(s): • Yo entiendo que debo cumplir con los requisitos de esta actividad. Yo entiendo que estos requisitos son los siguientes: Trabajar por lo menos de 20 horas por semana Trabajar un total de 80 horas por mes Proveer talones de cheques o comprobante que trabajo por to menos 80 horas por mes Comunicarse con su consejero al final de la semana si no trabajo las 20 horas Participar cinco (5) horas en una actividad de busqueda de trabajo por semana como es asignado Asistir a su proxima cita y estar a tiempo • Yo entiendo que no cumplir con los requisitos sin buena causa incluye to siguiente: Si no trabaja un total de 80 horas por mes No it a sus citas con su consejero como es programado No proveer comprobante de las horas trabajadas No comunicarse con su consejero cuando no trabajo 20 horas en la semana No participar en la actividad de bUsqueda de trabajo como es asignado por semana No asistir a sus citas como es programado • Yo entiendo que buena causa puede incluir, pero no es limitado a, una de los siguientes que puede ser comprobado: (a) Enfermedad; (b) Enfermedad de un miembro del hogar; (c) Fallecimiento de un miembro de su familia; (d) Emergencia del Hogar. • Yo entiendo que si fallo en cumplir con los requisitos mencionados arriba sin buena causa podre perder la asistencia de comida por un periodo de uno, tres, o seis meses en todos los condados de Colorado. FIRMA DEL EMPLEADO DE EMPELO PRIMERO FIRMA DEL PARTICIPANTE FECHA FECHA Original: Employment First Copy: Participant M:1Employment First\EF Forms\WO CONTRACT SPA L ULIJKAUV tMYLVTMGNI rinaI rKIJVKAIvI PARTICIPANT COMPONENT CONTRACT You have been selected to participate in the Employment First Program and are required to cooperate in order to retain your eligibility for food stamp assistance. • I understand that I am required to participate in the following component: Working Part-Time (WO) • I understand that my participation begins on and will continue until I am either: employed, earning at least$175.50 per week; exempt from the program; reassigned to another component; or no longer receiving food stamps. Date Time Next Appointment(s): • I understand that I must complete the requirements of this component. I understand that those requirements include the following: 1. Working 20 hours a week. 2. Working a total average of 80 hours a month. 3. Provide Case Manager, on a bi-weekly basis, with paycheck stubs or verification from employer that documents 80 hours per month. 4. Contact Case Manager by the end of each work week if you did not work the 20 hours. 5. Keep follow up appointments as scheduled and be on time • I understand that non-compliance without good cause includes the following: 1. Failing to work an average of 80 hours per month. 2. Not keeping appointments with Case Manager on a bi-weekly basis. 3. Failing to provide documentation of working 80 hours a month. 4. Not keeping follow up appointments or being late. • I understand that good cause may include, but is not limited to, a verifiable: (a) Illness; (b) Illness of household member; (c) Death of family member; (d) Household emergency. • I understand that if I fail to comply with the above requirement without good cause I may lose food stamp benefits for one, three, or six month period, in all Colorado counties. EF STAFF SIGNATURE PARTICIPANT'S SIGNATURE DATE DATE Original: Employment First Copy: Participant M:tEmployment First\EF Formslwo contract COLORADO EMPLOYMENT FIRST PROGRAM PARTICIPANT COMPONENT CONTRACT You have been selected to participate in the Employment First Program and are required to cooperate in order to retain your eligibility for food stamp assistance. • I understand that I am required to participate in the following component: Employability Activities (EM) • I understand that my participation begins on and will continue until I am either: employed, earning at least $196.50 per week; exempt from the program; reassigned to another component; or no longer receiving food stamps. Date Time Next Appointment(s): • • I understand that I must complete the requirements of this component. I understand that those requirements include the following: 1. Complete Assessments: TABE, Employment Inventory, Whole Person Assessment, Success Profiler, and Employabilities Assessment. 2. Complete Business & Professional Skills or lab instruction courses per week as assigned on EM Activity Schedule/Timesheet. 3. Complete ASSIGNED Aztec packets per week. 4. Complete job contacts per week. At least_of which must be made in person. Employer Contacts must be made outside of regularly scheduled appointments. 5. Attend Aztec review sessions and follow up appointments as assigned. 6. Be on time for lab periods and follow up appointments. • I understand that non-compliance without good cause includes the following: 1. Not participating in the (EM) activity a minimum of 80 hours per month. 2. Reporting late to an activity or follow up appointment., 3. Reporting to an activity with evidence of alcohol or drug intoxication/disruptive behavior. 4. Not submitting homework or job contacts by imposed deadline. 5. Not attending scheduled follow up appointments. • I understand that good cause may include, but is not limited to, a verifiable: (a) Illness; (b) Illness of household member; (c) Death of family member; (d) Household emergency. • I understand that if I fail to comply with the above requirement without good cause I may lose food stamp benefits for one, three, or six month period, in all Colorado counties. EF STAFF SIGNATURE PARTICIPANTS SIGNATURE DATE DATE Original:Employment First Copy: Participant M:\Employment First1EF FormslEM contract COLORADO EMPLOYMENT FIRST PROGRAM PARTICIPANT COMPONENT CONTRACT You have been selected to participate in the Employment First Program and are required to cooperate in order to retain your eligibility for food assistance. • I understand that I am required to participate in the following component: Job Seeking Skills (JO) • I understand that my participation begins on and will continue until I am either: employed, earning at least $196.50 per week; exempt from the program; reassigned to another component; or no longer receiving food assistance. Date Time Next Appointment(s): • I understand that I must complete the requirements of this component. I understand that those requirements include the following: 1.Attend the following workshops as scheduled: Resume Workshop: Resume Lab: Interview Class: Job Application: Technology Class: 2. Attend Lab as scheduled. *Ensure that lab staff signs off each day you attend* 3. Complete job contacts as assigned: per week; at least of which must be made in person. 4. Be on time and submit all homework assigned by the imposed deadline. 5. Keep follow up appointments as scheduled and be on time. • I understand that non-compliance without good cause includes the following: 1. Not participating in the (JO)activity a minimum of 80 hours per month. 2. Not attending computer lab as scheduled. 3. Reporting to an activity with evidence of alcohol or drug intoxication/disruptive behavior. 4. Not submitting homework or job contacts by imposed deadline. 5. Not keeping follow up appointments or being late. • I understand that good cause may include, but is not limited to, a verifiable: (a) Illness; (b) Illness of household member; (c) Death of family member; (d) Household emergency. • I understand that if I fail to comply with the above requirement without good cause I may lose food assistance for one, three, or six month period, in all Colorado counties. EF STAFF SIGNATURE PARTICIPANT'S SIGNATURE DATE DATE Original: Employment First Copy:Participant M:\Employment First\EF FormsLlO contract JO ACTIVITY SCHEDULE/TIMESHEET MONTH: Participant's Name: Case Manager: SS #: xxx-xx- CBMS#: 1B ,aa'.,y-1 x+ �+,vn „tom` ,* s"` �.� ' 's��. � �ga x$w ,t= k" `.2.4`.,�- ��' _•,' y' WORKSHOP = hrs LAB TIME= hrs to JOB CONTACTS=# WORKSHOP = hrs LAB TIME= hrs to JOB CONTACTS=# LAB TIME= hrs JOB CONTACTS=# to LAB TIME= hrs JOB CONTACTS=# to RESUME I =2 HRS RESUME II (LAB) = 3 HRS MASTER APP = 1 HR INTERVIEW =2 HRS JOB SEARCH/APPLICATIONS = • 2HRS COMPUTER 1 = 3 HRS COMPUTER 2 =3 HRS COLORADO EMPLOYMENT FIRST PROGRAM PARTICIPANT COMPONENT CONTRACT You have been selected to participate in the Employment First Program and are required to cooperate in order to retain your eligibility for food stamp assistance. • I understand that I am required to participate in the following component: Vocational Training (VT) • I understand that my participation begins on and will continue until I am either: employed, earning at least$175.50 per week; exempt from the program; reassigned to another component; or no longer receiving food stamps. Date Time Next Appointment(s): • I understand that I must complete the requirements of this component. I understand that those requirements include the following: 1. Meet demands of specific training program. • 2. Provide verification of attendance every week(s). 3. Attend twenty(20) hours per week, according to training program agreed upon. 4. Attend scheduled follow up appointments. • I understand that non-compliance without good cause includes the following: 1. Not meeting demands of specific training program. 2. Not providing verification of attendance every week(s). 3. Level of participation not attending twenty (20) hours per week according to training program. 4. Not attending scheduled follow up appointments. • I understand that good cause may include, but is not limited to, a verifiable: (a) Illness; (b) Illness of household member; (c) Death of family member; (d) Household emergency. • I understand that if I fail to comply with the above requirement without good cause I may lose food stamp benefits for one, three, or six month period, in all Colorado counties. EF STAFF SIGNATURE PARTICIPANTS SIGNATURE DATE DATE Original: Employment First Copy: Participant M:1Employment First1EF Formslvt contract COLORADO EMPLOYMENT FIRST PROGRAM PARTICIPANT COMPONENT CONTRACT You have been selected to participate in the Employment First Program and are required to cooperate in order to retain your eligibility for food assistance. • I understand that I am required to participate in the following component: EC - Post Secondary Education • I understand that my participation begins on and will continue until I am either: employed, earning at least $196.50 per week; exempt from the program; reassigned to another component; or no longer receiving food assistances. Date Time Next Appointment(s): • I understand that I must complete the requirements of this component. I understand that those requirements include the following: 1. Be enrolled at least half time in school working towards an Associates or Bachelors Degree. 2. Attend and meet demands of degree as per school schedule. 3. Provide signed student attendance form on a basis. 4. Keep follow up appointments as scheduled and be on time. • I understand that non-compliance without good cause includes the following: 1. Not being enrolled at least 1/2 time in school working towards an AA or BA Degree. 2. Not attending nor meeting demands of degree as per school schedule. 3. Not providing a signed student attendance form on a basis. 4. Not providing verifiable documentation to excuse absences. 5. Not keeping follow up appointments or being late. • I understand that good cause may include, but is not limited to, a verifiable: (a) Illness; (b) Illness of household member; (c) Death of family member; (d) Household emergency. • I understand that if I fail to comply with the above requirement without good cause I may lose food assistance benefits for one, three, or six month period, in all Colorado counties. EF STAFF SIGNATURE PARTICIPANT'S SIGNATURE DATE DATE Original:Employment First Copy: Participant M:\Employment FirstEF Forms\EC contract COLORADO EMPLOYMENT FIRST PROGRAM Programa de Empleo Primero del Estado de Colorado CONTRATO DE PARTICIPACION Usted ha sido seleccionado a participar en el programa de Empleo Primero y es requerido cooperar para retener su elegibilidad de beneficios de asistencia de comida. • Yo entiendo que soy requerido participar en la siguiente actividad: ESL- Ingles Como Segundo Lenguaje GED- Diplomade Equivalencia General EDUCACION BASICA • Yo entiendo que mi participaciOn comienza el y continuara hasta que estoy: empleado, con el sueldo por to mends $196.50 por semana; excluido del programa; asignado a otra actividad; o si ya no estoy recibiendo asistencia de comida. FECHA HORARIO Proxima Cita(s): • Yo entiendo que debo cumplir con los requisitos de esta actividad. Yo entiendo que estas requisites son los siguientes: Asistir a clase como es programado, no menos de veinte (20) horas por semana Terminar toda la tarea asignada en clase y terminar toda la tarea asignada para hacer en casa Estar a tiempo para las clases Proveer la forma de Asistencia de Clase cada Asistir cinco (5) horas de computadoras de GED/ESL cada semana Proveer ( ) contactos de trabajo por semana • Yo entiendo que no cumplir con los requisitos sin buena causa incluye to siguiente: Asistiendo a clase mends de veinte (20) horas por semana No completar la tarea asignada en clase o asignada para hacer en casa No it a clase o Ilegar a clase tarde No proveer la forma de Asistencia de Clase cada No asistir cinco (5) horas de computadoras de GED/ESL cada semana No proveer( ) contactos de trabajo por semana Asistiendo a clase embriagado/a con mal comportamiento o rehusando a participar durante la clase • Yo entiendo que buena causa puede incluir, pero no es limitado a, una de los siguientes que puede ser comprobado: (a) Enfermedad; (b) Enfermedad de un miembro del hogar; (c) Fallecimiento de un miembro de su familia; (d) Emergencia dell Hogar. • Yo entiendo que si fallo en cumplir con los requisitos mencionados arriba sin buena causa padre perder los beneficios de asistencia de comida por un periodo de uno, tres, o seis meses en todos los condados de Colorado. FIRMA DEL EMPLEADO DE EMPELO PRIMERO FIRMA DEL PARTICIPANTE FECHA FECHA Original: Employment First Copy: Participant M:\Emplovment First\FF Fnrmc\FSI -nF❑Cr1NTRACT SPA COLORADO EMPLOYMENT FIRST PROGRAM PARTICIPANT COMPONENT CONTRACT You have been selected to participate in the Employment First Program and are required to cooperate in order to retain your eligibility for food stamp assistance. • I understand that I am required to participate in the following component: ESL GED BASIC EDUCATION • I understand that my participation begins on and will continue until I am either: employed, earning at least $217.50 per week; exempt from the program; reassigned to another component; or no longer receiving food stamps. Date Time Next Appointment(s): • I understand that I must complete the requirements of this component. I understand that those requirements include the following: Attend class time as scheduled, not less than sixteen (16) hours per week Complete all classroom assignments Complete all homework assignments Must be on time for classes Provide signed Class Attendance Form on a monthly basis Provide (4) four job contacts per week • I understand that non-compliance without good cause includes the following: Attending class less than (16) hours per week Not completing all classroom or homework assignments Failing to provide signed Class Attendance form on a monthly basis Not providing (4) four job contacts per week. Showing up to class intoxicated or being disruptive • I understand that good cause may include, but is not limited to, a verifiable: (a) Illness; (b) Illness of household member; (c) Death of family member; (d) Household emergency. • I understand that if I fail to comply with the above requirement without good cause I may lose food stamp benefits for one, three, or six month period, in all Colorado counties. EF STAFF SIGNATURE PARTICIPANT'S SIGNATURE DATE DATE Original: Employment First Copy: Participant M:\Employment First\EF Forms\Ged contract WELD COUNTY DEPARTMENT OF HUMAN SERVICES EMPLOYMENT FIRST PROGRAM CLASS ATTENDANCE FORM Name: SSN: XXX-XX- Month of: Class Schedule: Mon— Thur, 9AM — 1PM Class Site: AIMS CC/KRESS BUILDING Case Manager: 970-353-3800,EXT. MONDAY TUESDAY WEDNESDAY THURSDAY TIME IN: TIME IN: TIME IN: TIME IN: TIME OUT: TIME OUT: TIME OUT: TIME OUT: Verified: Verified: Verified: Verified: Instructor's Signature Instructor's Signature Instructor's Signature Instructors Signature TIME IN: TIME IN: TIME IN: TIME IN: TIME OUT: TIME OUT: TIME OUT: TIME OUT: Verified: Verified: Verified: Verified: Instructor's Signature Instructors Signature Instructor's Signature Instructor's Signature TIME IN: TIME IN: TIME IN: TIME IN: TIME OUT: TIME OUT: TIME OUT: TIME OUT: Verified: Verified: Verified: Verified: Instructor's Signature Instructor's Signature Instructor's Signature Instructor's Signature TIME IN: TIME IN: TIME IN: TIME IN: TIME OUT: TIME OUT: TIME OUT: TIME OUT:_ Verified: Verified: Verified: Verified: Instructor's Signature Instructor's Signature Instructor's Signature Instructor's Signature TIME IN: TIME IN: TIME IN: TIME IN: TIME OUT: TIME OUT: TIME OUT: TIME OUT: Verified: Verified: Verified: Verified: Instructor's Signature Instructor's Signature Instructor's Signature Instructor's Signature TIME IN: TIME IN: TIME IN: TIME IN: TIME OUT: TIME OUT: TIME OUT: TIME OUT: Verified: Verified: Verified: Verified: Instructor's Signature Instructor's Signature Instructors Signature Instructor's Signature NO CELL PHONE USAGE, NO INTERNET ACCESS THAT IS NOT SCHOOL RELATED ii=>Failure to comply will result in the immediate notice to the Food Assistance office and loss of assistance for a period of 1, 3, or 6 months in all Colorado Counties. EMPLOY MEN'I' FIRST GROVE CLASS ATTENDANCE FORM Name: SSN: Month of: Class Schedule: Mon — Thur, 9-lpm Class Site: Grove Neighborhood Network Case Manager• MONDAY TUESDAY WEDNESDAY THURSDAY COMMENTS: 1861 - 2011 DEPARTMENT OF HUMAN SERVICES �� EMPLOYMENT SERVICES OF WELD COUNTY V` 315 N 11TH AVENUE BLDG B PO BOX 1805 WI o_C I U N T Y GREELEY, CO83800 (970970) 355 3-3800 FAX(970)346-7981 EMPLOYMENT VERIFICATION FORM Date: Case#: 1B ATTN: Employment Verification The Weld County Employment Services/Employment First Program needs to verify employment for SS#XXX-XX- . Please fill in the information below and/or make any changes. Your help in this matter would be greatly appreciated. Thank you. Sincerely, Employment Case Manager (970)353-3800 Ext. RELEASE OF INFORMATION h ,authorize any agency or employer to supply information about my employment to the Employment First/Workfare Program. Date: / / EMPLOYMENT SECTION COMPANY NAME: COMPANY PHONE: COMPANY ADDRESS: WAGE: DATE OF EMPLYMT: FIRS PER WK: POSITION: PAY PERIODS: DURATION OF JOB: Long Term (30 days or longer) Short Term (less than 30 days) VERIFYING PERSON: Print Name&Title: Signature: ORIENT SF�G 4,1 4,t1 '�M RELEASE OF INFORMATION w COLORADO FOR BACKGROUND CHECKS ercik Ceitt I, , hereby authorize a background check be performed for purposes of being placed at an appropriate Workfare site as mandated by the Weld County Division of Human Services/Employment First-Food Assistance Program and to allow inspection and reproduction of records pertaining to me by a duly authorized representative of the Weld County Division of Human Services. I hereby release all above mentioned parties from any or all liability for supplying such information and waive any and all rights I may have to non disclosure of such records by governmental agencies pursuant to the Colorado Government Records Act, Sections 24-72-201, et. Seq., C.R.S. The following information is required by law enforcement agencies and other entities when checking records. It is confidential and will not be used for any other purposes. SIGNATURE DATE PRINT YOUR FULL NAME DATE OF BIRTH (PRINT ANY OTHER FIRST OR LAST NAMES YOU HAVE USED) LAST NAME FIRST NAME MIDDLE NAME SEX: MALE FEMALE CASE MANAGER: Attachment 12 Employment First Components Checklist Working part-time Initial Site/30 day job search Workfare Adult Basic Education Post Secondary Education G.E.D. Preparation Literacy English-as-a-Second-Language Employability (Aztec packets can be used-CDs available from State EF) WIA (for those individuals enrolled in a WIA activity such as training) Vocational Rehabilitation Vocational Training Attachment 13 EF 102 Process 1 . Date stamp 102's as you receive them. Sort by orientation date. ✓ If you receive a 102 for an orientation date that has passed, please forward to the assigned case manager to process. 2. Review 102 for missing/incorrect information. ✓ If critical information (ss#, d .ob. ) is missing , make copies, highlight, and send one copy to Dora, other copy to FS supervisor. In addition, email the assigned FS Tech requesting correct information. CC: the email to FS supervisor, Dora and assigned EF Case manager. Print out and place in file. ✓ If incorrect information (orientation date/ss#), please email the assigned FS Tech requesting correct information. CC: the email to FS supervisor, Dora and assigned EF Case manager. Print out and place in file. 3. In CBMS, enter ss# and click on Maintain Work Program Participation and it should take you to this screen. Several things to check here: ✓ Verif correct CBMS as what is on 102. If not written on 102, write it on there. ulrti CBMS — 8 XI Re GoTo Simulation Window Help IIPM1-41/Hii / x. 6 6104 '4 WA' eitlffi % gl irMaintain Work Program Participation _t! Xl — Individual Name: IDOE, JOHN Program. Employment First County: !WELD Registration I Appointment I Plan I Activity I Supportive Services 1 Attendance History I was- Status Begin Date End Date Mandatory Or Number Volunt: 1BOJL92 =registered '01/02/2008 00/00/0000 Mandatory Case #: 1 B0JL92 User— Name: ► (Sanchez, Nancy J Case Assignment.. Status Program: Registered Reasons... I Alert User Begin Date: ► 01/02/2008 zj End Date: -j EF Reg. Date: ► 01/02/2008 J Bun Exemptions ABAWD .. Targeted Group: J Participation: ► Mandatory J #ABAWD Tickets: r7:1 PRD IWELD sanchenj 101/21/2008 03:57 PM ?a start ® Inbox - Micro... . My CDHS - Ap... CBMS - \\Rem... 01 1 - Jobtink(cr... Ms 2 Microsoft ... • "'e a& t 3 ,i; - t 4< ® = "- 3:58 PM 1 Sometimes though when there is many cases under a SS# you might see this list pop up: We Gob° Simulation Window Help u •Navigate CBFhS - t r] XJ -Select Function —Action- —My GoTo T Type the first few letters of the word you're looking for: ;;i Display Alert Summary - T7ckfersyeiI :; Collect Applicant Informal iew All & Alerts • •I Authorize Eligibility Progra gab Iial nquire on Case Listing ,..ii:::'. . XJ Mat 'Issuance & .J Ai x 661 4I S D & ®i X(�t I to a, Recovery Case S Application S Case Name Status Application Application Application_ rogia°l Date Source Type Participatio 1 B0ZDD5 1064710 Open _ 07/25/2005 Walk-in - Initial/New 1 B0ZDD5 385346 Open 12/16/2002 Walk-in Initial/New 1B0ZDD5 1387929 Open 02/27/2006 Walk-in Initial/New ainte ace • 1 B0ZDD5 1400090 O•en 07 '1/2005 Mail-in IInitial/New Activities 1BUZDD5 ;23488„ i DOE, JOHN Jperi 01/0:3/201.1::: 't/alit:.-in Initial/New v...,.j 1 B0ZDD5 12044049 Open 05/18/2007 Walk-in Initial/New — 1 B3L4X4 1064562 Closed 07/12/2005 Walk-in Initial/New RRR 1 B3L4X4 30514 Closed 06/08/2004 Walk-in Initial/New 1 B3L4X4 606821 Closed 08/01/2004 ,Conversion Special Situa 1 B3L4X4 1187179 Closed 09/29/2005 Walk-in Initial/New 1 B3L4X4 1260629 Closed _10/01/2005 Walk-in Initial/New i 4 1 i !J Case Details... Select II i • PRD I (WELD sr j01/21/21/2008 04:32 PM Siart IN Inbox - Micro... a My CDHS - Ap... `T CEMS - \\Rem... $1 1 - JobLink(cr... W 2 Microsoft ... • T:._ J n)-, ■ dL . ►�(yli1•) yg 4,r Jot- 4:33 PM ✓ Click on the case list with the most current APPLICATION DATE and then click on SELECT. 2 ✓ Then double click on the EMPLOYMENT FIRST with the most current Begin Date without an End Date and that will bring you to the current MWPP screen. u CBMS — 1 t9 1 File GoTo Simulation Window Help rr Maintain Individual's Work Programs Participation Individual Name: [DOE, JOHN Age: 42 SSN: P99-99-9999 Work Program County Case S Status Begin Date End Date Mandatory or Voluntary Employment First WELD 163L4X4 Exempt 04/05/2005 07/24/2005 Exempt Employment First DENVER 1 B3L4X4 Exempt 07/25/2005 09/14/2005 Exempt Employment First WELD 1B3L4X4 Exempt 09/26/2005 07/18/2006 Exempt Workforce Development DENVER 1 B3L4X4 Registered 07/26/2005 09/14/2005 Mandatory Workforce Development WELD 1 B3L4X4 Registered 10/07/2005 00/00/0000 Mandatory Employment First WELD 1 B3L4X4 Registered 07/19/2006 00/00/0000 Mandatory Workforce Development WELD 1B4KN28 Registered 01/12/2007 00/00/0000 Mandatory Employment First '':''WELD 1E:.iI t1'�';_l kegiStered 05/18/2007 .00/00/UOfiii t\4 rIil,1tcIr,, Individual Inquiry... (Fr I IV/ELD sancheni 101/21/2008 04:34 PM Inbor. Micro... ' My OHS - k J CBMS * 1 - Jobt.rnk(cr... Mj 2 Microsoft , .1 �!. �12 ® � P... LY - \\Rem... ... �'. 1� ■)µ. .J .�u,r.'-�;':� "salt- 4:34 PM 3 ✓ Next check the ABAWD status. From the MWPP screen, click on the ABAWD button. i CBMS — 8 x File GoTo Simulation Window Help irJMaintain Work Program Participation •-- Individual Name: Program. Employment First County: (VELD Registration I Appointment 1 Plan I Activity I Supportive Services I Attendance History 1 Case Status Begin Date I End Date Mandatory or Number Volunt- 1841-J128 Registered 05/1 /200 00/00/0000 l•aanrlat_r,, Case #: 1B4KN28 —User Name: ► 'Rodriguez, Sonia M Lase Assignment.. —Status -- Program: Registered Reasons. . I Alert User Begin Date: ► 05/18/2007 zj End Date: j EF Reg. Date: ► 04/05;2005 _f Run Exemptions ABAWD... Targeted Group: J Participation: ► Mandatory #ABAWD Tickets: I-6 I I PEW sancheni J01/21/2008 04:36 PM start ® Inbox - Micro... 3 My OHS - Ap... Zi A=BM` - \\Rem... I - Jobtink(cr... W 2 Microsoft .., - "Ajr.J .! `J y:,J :)tltrr kin 4:37 PM 4 ✓ To verify if client is an ABAWD or not - click on NAME drop down button and select the clients name. Sometimes if FS are still pending, a non-ABAWD client will show as an ABAWD. If no one else listed in home, mark on the 102 if ABAWD if not alread marked. Or note somewhere on the 1. 02 if client is a non- CL5MS _ 6 XI ill - - File GoTo Simulation Window Help ---- --- --- Ii Display Individual Time Limit Clock Summary _ �J 2<j — Case - Number: 1E1-7575-0— B55950 Name: DOE, JOHN Programs Status: Pending Status Date: 01/11/2008 Pending Alerts: 1-7 WP [Y/N]. N Name: ► DOE, JOHN .1 Be.in Date End Date Clock T . e Status 01/21/2008 00/00/0000 ABAWD 36 Month ABAWD PRO i PEW sanchenj 01/21/2008 02:16 PM I if start f $ Inbox - Micro,.. .3 My CDHS - Ap... liJ CMS - \\Rem... IP 1 - JobLink(cr... J EF 102INSTRU... �� J J J k j .AA- 2:17 PM 5 f✓ �. 11 . ' � � ► � � r I 5 ✓ ABAWD USER NAME: Change Case Assignment to the correct case manager. Case Assignment: A, N-Q: Gerardo Ochoa B — M: Nancy Sanchez R — Z: Sonia Rodriguez irt11:�CBMS - -- �.�_ _ 8 i X File GoTo Simulation Window Help © DrIt _exec anti L e't ® o $c al . =Maintain Work Program Participation • - C X -Individual Name: DOE, JOHN Program: Employment First County. f WELD Registration 1 Appointment I Plan I Activity I Supportive Services I Attendance History I Case Status Begin Date End Date Mandatory or Number Volunt- 1 B4KN28 Registered 05/18/200; 00/00/0000 'Mandatory Case #: 1 B4KN28 —User Na e: ► !Rodriguez, Sonia M se Assignment.. —Status — Program: Registered Reasons. I Alert User Begin Date: ► 05/18/2007 j End Date: J EF Reg. Date: ► 04/05/2005 J Bun Exemptions ABAWD... Targeted Group: J Participation: ► Mandatory J #ABAWD Tickets: na PR D ( f v/ELW Isancheni 01/21/2008 04:co w start ® Inbox - Micro... 3 My CDHS - Ap... CBMS - \\Rem... * 1 - Jobl.ink.(cr... W Z Microsoft ... - wici'�J J Jji J--, 4 Mr ' -aw- 4:00 PM 6 ✓ FS splits cases by the head of household's name. For EF, we assign the User Name to the caseload by the what the HH last name is versus just switching one of the household member to the EF case manager as there can be multiple members in EF and therefore we will just leave the User Name assigned by the HH last name: For example, in this screen print: • The EF client is JOHN DOE, which would be my client. BUT the head of household is STEPHANIE SMITH . (You can see who is head of household by clicking on Case Assignment). So in this example, we would leave the User Name under Sonia's name. „jCBMS — rs x File GoTo Simulation Window Help •Ir�f; t��.int . in ;'J � rk Pr��r.m P. rtici :?' n.; _ ❑ J IC Individ - • .-Name: DOE, JOHN Program Employment First County: 'WELD Registration 1 Appointment I Plan I Activity 1 Supportive Services I Attendance History 1 Case Status Begin Date End Date Mandatory Or Number_r _ I Volunta 1BzIKN28 Registered 05/18/2007 00/00/0000 Mandatory Case t. '1B4KN28 User Name: ► Rodriguez, Sonia M Qase Assignment...I —Status Pro linirQManage Case Assignment fi I '= H . cl% ? I X I Begin J X �amiNklelas st GIs Case Targe. Number: B4KN28 Name: SMITH , STEPHANIE Programs I #ABA Status: Open Status Date: . U WP [Y/M: INT Program Groups Program Status Assigned to User 4 Childrens Health Plan Plus Denied Martinez, Christine Colorado Works Denied With Any Questions., Please Call Your"' Expedited Food Stamps Discontinued Hernandez, Maria Family Medical Assistance Approved Arellano, Claudia Food Stamps Approved Valladares, Alejandra _ Employment First Approved Rodriguez, Sonia RD . r— ,T lap a� u- 4;44 PM it start ® Inbox - Micro... My CDH5 - Ap... 1 ij CBMS - \\Rem... 1 - JobLink.(cr... W 2 Microsoft ... - *-4,A1/411):,!>&®€.7) 7 But if you need to change the Case, X out of the MWPP screen and go under Manage Case Assignment ✓ Click on Intra County Transfer, then on next screen click on `Find'. The next screen takes a couple of seconds to pop up. C)3MS :: _ 18 I X File GoTo Simulation Window Help II Manage Case Assignment _milli] xJ -- Case Number 855950 Name: DOE, JOHN Programs Status: Pending Status Date: 01/11/2008 Pending Alerts: I5 WP [Y/N]: INT Program Groups Program Status Assigned to User Adult Financial Assistance Pending Reyes, Rebecca DC Expedited Food Stamps Discontinued Reyes, Rebecca J DC Food Stamps Pending Reyes, Rebecca DC Lrriplcyrrrent First Approved I=n_4rrk.hite. Jenniter :IC ,std lotra County Case Transfer ? I1t -- il XI6 ® Stik "ii N' Cl .aoxi soli► Intra County Transfer... Case Number 1655950 Name: DOE, JOHN Programs Status: Pending Status Date: 01/11/2008 Pending Alerts: 1—5- WP [Y/N]: -Override - 7-Assign To- ff User __F.ind:..:....�'I __Th Caseload ► J Reason: ► =.1 . - 1 - -.• FWELD Isancheni 101/21/2008 02:19 PM start N Inbox - Micro.., a My CONS - Ap... i:rj CRMS - \\Rem... 0 1 - JobLink(cr... ra EF1021hdSTR.U... , II . • r ♦;r. 3 At air- 2:19 PM 8 ✓ On this next screen, on OFFICE NAME- choose Human Services, on UNIT NAME: choose Employment First, and then click on Search. Click on the appropriate case manager's name and click on SELECT. lin CBMS — 6 x File GoTo Simulation Window Help El V � Ax r� a n .II +) & IA »F# Cl � li a i i, Manage Case Assignment — ❑ xi —Case irSearch User ?_I XI Number. f J 2 X. 6 A 04, `"ii SI DI & 6Z I' v sC's Status: F - Search Criteria Name Pro rarr Last First Middle Suffix: 1---- Adult Financie Expedited Fe' County Name: ► IWELD J Office Name: ► Human Services j Unit Name: Employment First j Food Stamps User ID: I Language: -I Program Group: J Case*: i — Caseload Name: .Search .s' ? Iil - Search Results -- Intra County- Last Name First Name Middle Suffix 1 Coun Name ' Office Name Unit Nam Crc'n hue JcLiriniteq M 'WELD Human Services Employmen Lora Dora WELD Human Services Employmen• Rodriguez Sonia M WELD Human Services Employmen _ Sanchez Nancy J WELD Human Services Employmen• Stotler Jessica L WELD Human Services Employmen• J Select I r PAD I 'WELD Jsanchenl a1/21/2008 02:21 PM f , st __ ` rill t Jublink(cr... EF102INSTRU... ..�- skillsti!i 2:21 PM • # Stan ® Inbox - Micro... My CONS - Ap.,. Ii>j CAMS - Mem... te' •_,., n •)„; •� Ni.),?.1/4.4±:),1,- 9 • V Then, on CASELOAD, choose always the case mgrs initials that has 'ON' in the caseload name, then under REASON choose INTRA CNTY CASE TRANSFER. Then click on Save and close out. Go back to the MWPP screen. I�CBMS ", — e File GoTo Simulation Window Help _ Manage Case Assignment - - . - _ - _jai] ^ r Ir Case-- Number 1855950 Name: Programs Status: Pending Status Date: 101/11/2008 Pending Alerts: r---g WP [Y/N]: INT Program Groups Program Status Assigned to User Adult Financial Assistance Pending Reyes, Rebecca DC Expedited Food Stamps Discontinued Reyes, Rebecca DC Food Stamps Pending Reyes, Rebecca DC Employment First Approved Cronkhrte, Jennifer JC: 12 Intro County Case Transfer ? J II4 ij[JX6I ®IA41c`' Dit> 01bii ®_ vsoa Intro County Transfer... — -Case Number. 855950 Name: I Programs I Status: !Pending Status Date: 1/11/2008 Pending Alerts: 1-9. WP [Y/N]: ftil —Override Assign To - User Nancy, Sanchez J Find... I Case loa - Rea II�t�entra Clat•.: Ca e Transfer ,..D1lw Or PEW Isanchenj 01/21/2008 02:23 PM Inbox - Micro... My CDH5 - A CBM� Rem... t 1 - JobLink rr... EF1O2ItdSTRU,.. e� ,�� raw ® .3 P... �i�� - - l�S �- t''� '',,J, 11 �yV�J�'ae�. j '°< :® ::u- 2:23 PM 10 ✓ You will now see correct User Name when you go back to the MWPP screen . cBMs - X u - �_r Me GoTo Simulation Window Help 3LMaintain Work Program Participation _ ❑ X Individual Name: DOE, JOHN Program: Employment First County: IWELD Registration I Appointment I Plan I Activity 1 Supportive Services 1 Attendance History I Case Status Begin Date End Date Mandatory or Number Volunta 1B55950 Registered 01/21/2008 00/00/0000 Mandatory Case #: 1855950 —User� Nam • Sanchez, Nancy J = Case Assignment..I Status � Program: Registered Reasons... I Alert User Begin Date: ► 01/21/2006 j End Date: J EF Reg. Date: ► 01/21/2008 2i Bun Exemptions ABAWD... Targeted Group: Participation: ► Mandatory d #ABAWD Tickets: n 0 Fr ! rte• Y/ELD sanchenj J01/21/2008 02:26 PM to start ® Inbox - Micro... My CDHS - Ap... ill CaMS - \\Rem... * 1 - JobLink(cr... 1va EF102INSTRU... fr >>, tl }c..J ►J f•4 �7�r� *AM a - 2:26 PM hY 11 ✓ Next you will need to enter an appointment (this is new).Click on Appointment tab. On DATE: enter the date of the orientation date client is scheduled for and the time. (make sure caps is on to be able to switch from AM to PM and vice a versa). Enter the comment: RCVD 102 FOR CLT TO ATTEND ORIENT ON 1 /25/08 @ 9AM/-INITIALS-. Click on SAVE. ilflJCBMS _ 8 X File GoTo Simulation Window Help I) pp Ite Z] J' x. 6 WA id !? e* ® tDj sH rS :ZE Maintain Work Program Participation . _ ❑ x j -- Individual Name: I DOE, JOHN Program: Employment First County: !WELD Registration Appointment I Plan 1 Activity 1 Supportive Services I Attendance History I Appointment Information Date: ► 01/25/2008 _] Time: ► 09:00 APv1 Comment: RCVD 102 FOR CLT TO ATTEND ORIENT ON 1/25/08 Cw 9AM/NS Li 4 i WELD sanchenj EF102INSTRUCTIONS2 (3) (Read-Only) - Microsoft Word t a r"t _ S - Ap...® inbox - Micro... 7 My DH lkof 1 - ]obLink(cr... � � - �� CBMS - llRem... EF102INSTkU... 7e. PA II) :�44 j , ►)s •c!":_71)r1 1111.- 2:27 PM 12 ✓ Enter Plan - this plan is either entered or amended if current plan is less than 1 yr old . ✓ If new, continue as outlined below. If current plan is less than 1 yr old , click on AMEND and if 102 signed, choose "EF 102 Signed" or if not signed, choose "EF 102 Sent" and click on Save. ✓ For a new plan , click on the add icon(white page with the blue plus sign) and ensure all the fields noted are entered (tab to move to the next field) and click on save: Plan#: 1 (if no other plan) Plan Type: EF Multiple Activities Plan Status: EF 102 Signed (if 102 signed) or EF 102 Sent (if 102 not signed) Plan Start Date: Date of the 102 Length of Plan : 12 Length of Plan Unit: Months Expected Hours Participation: 120 CBMS — X l File GoTo Simulation Window Help 7ri Maintain Work Program Participation -_ • — ❑ x —Individual - Name: Prnnrswn• IFmnInxnont Prot f•`n,unfir kA/FI rl I rtiri Maintain Employment Plan ? Registration I App J 2 xlo w M1 $ R'1 & Ix Individual Status Date I Name: IDOE, JOHN Age: 47 SSN: F Case #: 1655950 Plan ' Goals 1 1 1 Schedule I Case #: 1655950 Case Name: Jensen, Jerry D Program: Employment First Plan #: 1 Plan Type: ► EF Multiple Asti. i Plan Status: - � Plan Status Date: 01/21/2008 User Creating Plan: Plan Start Date: ► 01/17/2008 -I Length of Plan: ► 12 Length of Plan Unit ► Months J Expected End Date: 01/17/2009 Expected Hours Participation: ► 120 Extension Reason: i Extension Date: ,J Independent Review [Y/N]: F r Allow 30 Days to Change Activity Assignment Signatures County Transfer IParticipant: County: Signed/Refused Date: J Participant User Signed Date' Signed/Refused Date: 0/00/0000 Supervisor Signed Date: J Amend... I Erint Plan I PRD I PAPELD Isanchenj 01/21/2008 02:35 PM iv start ® Inbox - Micro... 3 My CDHS - Ap... ;;rij CBMS - 1\Rem... • 1 - JobLink(cr... � EF 102INSTRU,.. imp ►art t'i. •i .,111 .O1- 2:36 PM 13 ✓ Then hit close (yellow folder icon). You will get a pop up message that no activities have been added to this plan. Just click on Ok to exit. n CBMS - — 6 x J File GcTo Simulation Window Help Ir Maintain Work Program Participation — I lj x —Individual Name: Drnnrram• IFmnInrn,mont First rini Int%r kA/PI rl Hid: Maintain Employment Plan _tit' Registration I App A 7( ry lii * tale, Chi t>1® x, v 41,0 S •-- Individual Status Date Name: Age: 42 SSN: I Case # liB4mart DOE,JOHN 1/21/2008 EF Plan I Goals I Activities I Supportive Services 1 Schedule 1 Case #: 1 B4KN28 Case Name: Program: !Employment First Plant t' - - - '-" �"- e: ► EF Multiple Activi j • Plan Status: CBMS te: 01/21/2008 User Creating Flan. i� Message Code : 338 te: ► 01/17/2008 jj Length of Plan: I Description : No activities have been added to this plan. nit: ► Months J F Expected End Date: n: ► 120 OK jj .+ Extension Reason: - te: Independent Review [Y/N]: Allow 30 Days to Change Activity Assignment • Signatures i County Transfer Participant: County: Signed/Refused Date: J Participant: User Signed Date: ,J Signed/Refused Date: 00/00/0000 Supervisor Signed Date: I J _-- Amend... 1 Print Plan 1 Fr:CI !WELD sancheni 01/21/2008 04:48 PM rrt ill Inbox - Micro... 3 My CDHS - Ap... i ti CBMS - \'tR.em.., • I - JobLink(a... (% 2 Microsoft ... - Z'9. n)-,D J 4:'2 4 !tie JO- 4:48 PM ✓ Exit out and get out of Maintain Work Program Participation. 14 4. Review Display Sanction screens to check for Active sanctions, click on `Display Sanction, Disqualifications, and Period Of ineligibility (POIs) Summary screen and enter the CBMS #. Click on OPEN . i'fi id CBMS _ 5 X File GoTo Simulation Window Help past V 11 Navigate CBMS - ElX I Select Function 7Actiion MY GoTo Type the first few letters of the word you're looking for I : i Display Alert Summary 4 1 _ Collect Applicant I nformat adders iew All &Alerts I Authorize Eligibility Progra fat OM* 1 I ��I Search for Issuance Issuance & ,se i ��I Manage Case Assignmen Recovery .nment Clearance ��I Display Sanctions. Disquw Pllitork , Display Individual Demog ro rams :war Participatio n• r ,, Ic-, : :•: ti Display Student Summary ••I Search on Case Informati 'PPM f i I Ism I Initiate Window Queue fate ace Provviidder Activities Maintenance Application I::i Collect Individual Complia PIA r�I Maintain Work Program F 1 eli i_ 1; ' ��I Maintain Work Programs RRR Wrap Up I��I Clear/Inquire on Individuz Case *: ► 1 B4KN28 Search Case Comments •I Display Verification ChecF Display Individual Eligibilit. t,dd I Qpen I Advance Search I i LI PRO I PEW Isancheni 101/22/2008 07:50 AM PI- rt a My CDHS - Applrca.,. ir>j CBMS - \\Remote, ... ® Sent Items - Micro... a EF102INSTRUCTI.,, 1.76 z")., n il_i);® ,...y{'4;'!:)r.► ® n :. gut_ 7:52 AM 15 ✓ When the next page comes up, under NAME click on the persons name. IMCBMS — 8 XI Fie GoTo Simulation Window Help IM Display Sanctions, Disqualifications, and Period of Ineligibility (POIs) Summary ;. — ❑ XI ---Case Number: 1855950 Name ,ioHxoat Programs Status: ending Status Date. 01/11/2008 Pending Alerts: 5 WP [Y/NJ. INT Name: ..9,J.94.9-.9.9.9.9 ljj T •e Pro ram Grout Status Be in Date I End Date PPD (WELD sr 101121/2008 02:39 PM start ® Inbox - Micro... a My CONS - Ap... i� >j CEMS - \\Rern... t I - JobLink(cr... aEF 102INSTRU,., '�J n 'J ~J1k:cl `< ® 'u�- 2:39 PM 16 • ✓ If none, then just enter case comment from this screen note (the icon with a c and blue lines): ` RECEIVED 102 FOR CLT TO ATTEND ORIENT ON 01 /18/08 @ 9AM/ -INITIALS (enter the orientation date on the 102) and you are done with CBMS for this case. See next screen . CBMS — s X I Fite GoTo similation Window Help ii�Display Sanctions, Disqualifications, and Perio — I ❑jam —Case - Number 1B4KN28 Name: DOE, JOHN Programs Status: lOpen Status Date: 11/06/2007 Pending Alerts: r---5 `NP ['(/N]: (h! Name: ► tin Maintain Case Comments 112c1 T e d At X 6161144.41eDI6. 1;a1 v sow, Case Number 1 B4KN28 Name: DOE, JOHN Programs Status: Open Status Date: 1/06/2007 Pending Alerts: I 0 WP [Y/N): J • • ' Type: EF/WFD J Program Group: Employment First Date: J01/21/2008 04:55 PM Individual: IDOE, JOHN 42 999-99-9999 System Generated Comment: Enter Comment ► RCVD 102 FOR CLT TO ATTEND ORIENT ON 1/25/08 @ 9AM/NIS j i ABC. I -airWELD sancheni ^i10112112008 04:` T3M start ® Inbox - Micro... a My CDHS - Ap... j j OEMs - \\Rern... V 1 - Joblink(cr... W 2 Microsoft ... • zap' Jy < ® - 4:56 PM 17 ✓ If there is an Active Sanction , you will need to check to see if client was approved Expedited FS to see if the Active Sanction can be complied. FS techs are becoming better at doing these themselves; however there are cases where we would need to enter. ✓ THIS PROCESS DOES NOT APPLY TO ABAWD NOR ABAWD REGAIN SANCTIONS. ONLY STATE CAN REVERSE, CANNOT BE COMPLIED. ✓ To comply a sanction first ensure: Sanction period has ended, Expedited FS were approved and EF has a signed 102. • To see if EXP FS were approved , click on Display Individual Eligibility screen , enter the Case # and on the From Date: click on the current month and click on open. CBMS : , _ X File GoTo Simulation Window Help 11© ri ,t l ii�Navigate CBMS = - C x -Select Function---- -Action - My GoTo � Type the first few letters of the word you're looking for: Display Alert Summary O 4c Collect Applicant Informat� ers �tia,s iew All &Alerts Pending. Authorize Eligibility Progra 9 y f 1111*W I Search for Issuance t Manage Case Assignmen Issuance 8 Recovery •. gnment Clearance Display Sanctions, Disqu< • !t Display Individual Demog ork "J Programs pit .: Display Student Summary Participatio n •uir ; `=r . Search on Case Informati Oil r (� Initiate Window Queue 4Tntenace Provider er r�� Activities Maintenance Application Collect Individual Complia Maintain Work Program F - ��I►' g Maintain Work Programs ARK Wrap Up Clear/Inquire on Individu< Case #. ► 1 B4KN28 Search Case Comments From Date: ► J1.2008 Display Verification Check To Date: O�J000 Display Individual Eligibilit. Add I Open I Advance ?earthy PIPE I PEW Isanchenj 01/22/2008 07:53AM is start a My OHS Applica... � �CBMS - \\R.emote, ... ® Sent Items - Micro... a EF I 02INSTR.UCTI... 'At/ =�- _21.)'"‘ .!;)L3��>n i?• a3 ®n 7:54 AM 18 • • On this screen , move the scroll bar over to the far right, ensure that you have clicked on Food Stamp tab if not automatically selected. You will see that the Expedited box is marked and shows Eligible/Pass. Print, put in file and close out. nAmti CBMS — r4 X1 File GoTo Simulation Window Help 111E10. 1tPil _gx. 6 61 44 v.di 41 Le J. (* IQ % ED fiscal Display Sanctions. Disqualifica r� ..: !_i 9'.� _Y:t. . . Ilyrti . . Case Number: 1 B4KN28 Name: DOE, JOHN Programs Status: Open Status Date: 11/06/2007 Pending Alerts: l u WP [Y/N): �l Name: ► 'I ' ? I XI T e it • ► Maintain Case Comments x. illt1 ei 013 Ell so ta Case -- Number: 1 B4KN28 Name: DOE, JOHN Programs Status: lOpen Status Date: 11/06/2007 Pending Alerts: I 0 WP [Y/N]: FT Type: EF,V FD J Program Group: Employment First J Date: 101/21/2008 01:55 PM Individual: 1DOE, JOHN 42 999-99-9999 7 System Generated Comment: Enter Comment: ► RCVD 102 FOR CLT TO ATTEND ORIENT ON 1/25/08 @ 9AM/NS RD ( PEW Isanchenj 01/21/2008 04:55 PM Sr Cr 1 - JobLink cr... 2 Microsoft ... - '� n ■ ; • .‘")• '+ ` )r Ali- 4:56 PM s� start ® Inbox - Micro... •� My CDHS - Ap... h`,� _BfA5 - \\Rem... ( W .0 -.J _ -714 19 ✓ Then you can enter compliance on Collect Individual Compliance Detail screen. Click on the CICD, enter CBMS # and click on O •en . I:i:Ei CBMS — 8 x File GoTo Simulation Window Help il © aI+ V1 irNavigate CBMS - El X I -Select Function— Action My GoTo P� Type the first few letters of the word you're looking for: I : Display Alert Summary Tcklers Collect Applicant Informat new All & Alerts ••I Authorize Eligibility Pro S• i 9 y ra 9 S Search for Issuance 8t I e� Manage Case Assignmen Recovery - d Clearance Display Sanctions, Disqu ork 17 . I; I Display Individual Demog , 109 rams . - el S..: I ••I Display Student Summary Partidpatio n d u i Maintenance '• Search on Case Informati f`^ ' � I m Elf •• Initiate Window Queue ace Prover 1 I •• Activities Maintenance Application I •ividual Compli, Maintain Work Program F eal ri Ill! Maintain Work Programs RRR Wrap Up Clear/Inquire on Individue Case t. ► 1855950 Search Case Comments •; Display Verification Check I I• I Display Individual Eligibilit. 1 Add I Open Advent* Search I 4 ►j Pr i !WELD (sancheni f0l/22/2008 07:58AM - , start 3 - i,k�My CDHS - Applica... 01 CBMS - \\Remote, ... ® Sent Items - Micro... GEF102IMSTRUCTI... :•_:4.,.i.) ,1),:.,:::).,1);,..,.±::) .1,-•xi ® f ) m"- 7:59 AM 20 ✓ Click on the persons name and under COMPLY [Y/N]: enter Y, under CURE/COMPLY/REGAIN DATE, enter the last date of the previous month 102 was signed; enter COMMENT: EXP FS WERE APPROVED, EF RCVD SIGNED 102/-initials-, print, place print out in file and click on save. ***DO NOT CHANGE ` EFFECTIVE BEGIN DATE'*** idiirJ CBMS — 8 X File GoTo Simulation Window Help ► Collect Individual Compliance Detail — I uI^J Case- Number: i6457-A2 Name: DOE, JOHN Programs Status: Open Status Date: 9/12/2007 Pending Alerts: r 5- WP [Y/N]: Name: ► DOE, JOHN 42 999-99-9999 Type Comply [Y/Nl Type of Act EF-Missed appointment Y EF-Missed appointment r' Individual Compliance Effective Begin Date ► 11/01/2007 J Effective End Date: I Type: ► IEF-Missed appointment J Good Cause: Comply V/NJ: ► F - Verification: Cure/Comply/Regain Date: 12/30/2008 J I Source: - Type of Act -- Comment r Refuse EXP FS WERE APPROVED, EF RCVD SIGNED 102/NS r (Failure: Rescind... sanction... Fr I N/ELD Isanchenl l01/21/2008 02:47 PM�, �� 'r!"r1�- - tj EF 102INSTRU... •;;:a\10;J•.J~ �' �x 4 'R:irt- 2:48 PM estart � � I,F;rj � 1 - 7oblink(cr... Inbox - Micro... �� My CDH5 - Ap... � (EMS - ti,�Rern... ✓ Enter case comment: RCVD 102 FOR CLT TO ATTEND ORIENT ON 1 /25/08. ENTERED COMPLY FOR SIGNED 102, APPROVED EXP ES/-INITIAL. And you are now done with CBMS for this case 21 I 2 qt Y o la 0 o g Ce gi km'" m E"T�oII n ₹ Lt it Ea�w I U ac el 94 -.. 3 Uy� rd'w IS 2' I.L. cod g 43�w gn Il (/) BYp Z Z 0 W c 2 m�- g i =w I . Fu W O ),. y R _- Q,w 5 2 e$ U -_. lit d¢-8 .. — s O Z '3w a„₹ 8e" rE r $ ---.. 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HO 0 rla xa >C 7 N xcnH4 VDW H O a >CO W 3 0 y' FC FC IH W Hc7 W Z o a zHi • Lo H W P; x 3U] H z 'Z. £ H O ¢ y > Li7 Z W w U) v1 x w U w CO FC H H a w U '-" x • w P W X 'a < z 0 H >1 O H 0 a • P W cn ii z N 7 •- CmwHHa U ECI1U) H z CO Z >+ HPwO Q N N Q rJ E W O - < o .-] ZZ U a [n P z < O H a O a O W �^ z z W U U • N >+ Q FC W FC a cn W W •• - Z z a cn Ht (i) °, HZ ccnn H cn HHEZOO U U 0HH < ZHO Cr] ww aZZzHHO F" Uv) ZZ ¢ H cnf W H � CL W 4ZUw > a H HZHF[', 0) • ¢ C W U) a W Z., H Cl) N HOW NCH X H o O W U) P P z' Q a4 N --, .a U) O Z W a a a .W H Z a O - Z x w 7 x 0 4 0 z, W Q H U U < > 00) 077 U WHUHUIU O O 0.4 N U PA 0 U U L I U 0 U 0 to 2 E CD N W El tl) i' 4 [HHiEll U' N�a P x �+ Q 'C 04 : 01 NH 0. H0 C4 N w rai U W U 0 P 0 H O 0 H m E�' Ua 0 H Ox E' O a �+j.1 lir eaCC 6) a a p O El 0 P 14 O a U g P7 F., u1 Z IX U a O9 W ri H O O LO O O o a U o CO N a a) Ui O •• ri (fl b) M t+l N I 5 U A < U) '1 r a) in CO -H m U) I Ul It a) rn LU O W b to a o q h x on E (/) -H 2171 CD a 0 0 rri ro 0 E m a) m a) ro G U) -H ro N U) -H yJ +J4.3 E .3 0 •rl rd N rJ 0 a) c It) 1) U (0 W U a IA \ O b U U] ro o H U) O 0 w q O z a > 4 W C), U M D H amri N w U (.7 N w a a a • o x � • Attachment 16 Exhibit H EMPLOYMENT SERVICES OF WELD COUNTY HOSTILE AND OR VIOLENT CUSTOMER PROCEDURES It is the policy of Employment Services of Weld County to treat the public in a courteous, pleasant and professional manner. At times employees may be placed in a situation where a customer is behaving in a rude, threatening, or even a violent manner. This is especially true considering the very difficult pressures and circumstances affecting our customers. Telephone Call Procedures: Staff is expected to listen courteously to every customer. a. If the customer is suggestive, profane, rude, violent, or threatening, discontinue the conservation immediately. Staff is not required to listen to an unproductive conversation. b. Supervisors are to be immediately notified of any such telephone calls. Provide, in writing, indicating the date, time, name of customer and other pertinent information relating to the telephone call. c. Supervisors are responsible for assisting staff with a plan of action for the customer. Face to Face Contact: Staff is expected to treat each customer with professional courtesy. a. Reception - Should the customer become hostile, and staff is unable to resolve the situation, seek assistance from the immediate supervisor (in his/her absence, another unit supervisor) who will escort the customer to a private area where the issue can be discussed without disruption to regular office activities. - Staff will provide, in writing, the date, time, name of customer and other pertinent facts to their supervisor. - Supervisor will document his/her role in addressing the situation and add all documentation to the customer file. b. Desk Side Interviews - Should a customer become hostile, and staff is unable to resolve the situation, the interview will be terminated. - Seek assistance from the immediate supervisor (in his/her absence, another unit supervisor) who will escort the customer to a private area where the issue can be discussed without disruption to regular office activities. - Staff will provide, in writing, the date, time, name of customer and other pertinent facts to their supervisor. - Supervisor will document his/her role in addressing the situation and add all documentation to the customer file. - Supervisors are responsible for assisting staff with a plan of action for the customer. - If the supervisor is unable to resolve the situation, the customer should be referred to the Division Head. c. Classroom/Work Sessions - Staff will ask customers who are disruptive in classrooms or work sessions, to leave the premises. - Staff will seek supervisor intervention should the customer refuse to leave. - Staff will provide, in writing, the date, time, name of customer and other pertinent facts to their supervisor. 1 Attachment 16 - Supervisor will document his/her role in addressing the situation and add all documentation to the customer file. - Supervisors are responsible for assisting staff with a plan of action for the customer. d. Police Intervention - A hostile customer will not be taken beyond the reception area. - If a customer becomes hostile or threatening beyond the reception area, staff shall remove themselves from the situation and seek immediate assistance from the supervisor. - Division Head/Supervisor will determine if law enforcement should be called. - Should the situation warrant, and staff is unable to notify the Division Head or Supervisor, the staff person shall notify law enforcement. - Staff will provide, in writing, the date, time, name of customer and other pertinent facts to their supervisor. - Supervisor will document his/her role in addressing the situation, adding all documentation to the customer file. - Supervisors will submit, to the Division Head, a detailed report describing any incident involving police intervention. 2 Q * -J N o O N Q a N 2UQ m0 a Q = v, or I' ti -1 3 5. 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D d a n o c N C a J d q v d U N Y C V Y ., W > v Y 3 q « o a $ v 2 ' N a >o .C z o n —°a a g .... c _n a s c. o a Q $ ca a E c iiil J Y Y " a an d a. .t co `o• .° Z 3 'Z Y u 2,c' C .0 a . ` v Od .0 a v `u• m E t 0 u a c a L c O_ V ° n n I- - a c Z j 3 Y W - v o ' u c il W40 116. L E y C ` W m O • c N A c a E J 6 • d ° ... J V A E c i d o a 0 e. u ? ix o twee v E O .3n a M u c 5 ° CC c a i o CC A C d a OIN X N > q 'O'Go 10 O a ` o x o ... C Co C E Y Z d u W N C o y ,A c q N Pi; C cc 'a D ' a ice yO c o ,, a y c -C C .. A IL o n u.Q 3 q E Y Y A N cc a j d 2 a C O m J y > V o d v A « O z ° y V C O �[ > 3 v Y z $' v ' L N W = A > ? d 3 q J d Y « D ti L 3 N '. N O O N O O O Z' to 'O N Cj N J 3 W a ' d c a = N ≥ T d d m r 4 O Z C E C N ,� v u 'CI s E .o .>e c E a c E `o ° t c - o c E v a c 'c v an d O O N V = O u j V d J V Y N o N q > — a u O > „ o PC Pi'X q . • La 5 V V a n m m V Y C a N a a STATE OF COLORADO cdhs Colerede Department of Human Services 7 people who help people OFFICE OF ECONOMIC SECURITY John W.Hickenlooper Julie Kerkeick,Director Governor DIVISION OF FOOD ASSISTANCE Reggie Riche 1575 Sherman Street Executive Director Denver,Colorado 80203-1714 Food Stamps Phone 303-888-2538 Food Distribution Phone 303-888-5108 TDD 303-8885087 FAX 303.886-5088 vm v cdhs.state m tip Sue McGinn,Director October 26, 2011 Ms. Judy Griego, Director Weld County Department of Human Services PO Box A 315 N 11th Avenue, Building B Greeley, CO 80632 Dear Ms.Griego: Your Employment First(EF)County Plan for Federal Fiscal Year 2012 (October 1, 2011 through September 30, 2012)has been reviewed and approved. The plan will remain in effect until a new plan is requested,or until changes occur locally. You are required to advise the State office of changes in any of the following areas of Employment First service delivery: • Person(s) assigned EF responsibilities whether as supervisor, case manager,or clerical staff • Person handling the accounting responsibilities connected with EF • Location of service delivery office(s) • Components/activities offered • Comply Policy • Contractors for any portion of the Program Your budget is still under review and items needing clarification will be discussed with your fiscal staff and other appropriate parties. Once the budget is approved, you will be notified of your allocation of federal funds for the year. C onl m u 1 l c cz--bons 2 of 1 -2±l o` /F_/Q`I1 441Z-UGS; Employment First Page Two Based on the outcome of a federal audit of the EF program this year,the State EF program is required to review and approve monthly invoices for EF services. The exact form this will take in practice is being clarified with the federal regional office and your fiscal staff will be informed and provided any necessary guidance. If you have any questions regarding the information in this letter,please feel free to contact me at 303-866-2629 or Kathleen.Mahoney@state.co.us. You may also contact your EF county liaison Robbie Montoya, at 303-866-6078 or Roberta.Montoya@state.co.us. Sincerely, siCaldtMk Kathleen Mahoney,Manager CDHS/Employment First Program 1575 Sherman Street- 3rd Floor Denver, CO 80203 cc: Dora Lara Hello