HomeMy WebLinkAbout20111588.tiff WELD COUNTY REGIONAL COMMUNICATIONS
ADVISORY BOARD AGENDA
TUESDAY,June 28th,2011
10:30 A.M.
PUBLIC WORKS CONFERENCE ROOM 1111 H Street
ROLL CALL:
BOARD MEMBERS: Barbara Kirkmeyer County Commissioner& Chair
*excused absence *Gary Barbour Police Zone 4/Frederick Police Department
Rick Brandt Police Chief of Cost Sharing IGA Municipality
Dave Bressler Paramedic Services
Jim Burack Police Zone 1/Milliken Police Department
Carl Harvey Police Zone2 Law
Roy Rudisill Sheriff's Office
Jay McDonald Public Works
Ken Poncelow Police Zone 3/Ft. Lupton Police Department
Mark Lawley Fire Zone C/Mountain View Fire District
Hugh Kane Fire Zone A/Eaton Fire Department
Juan Cruz Greeley Police Chief Representative
Robert Standen Fire Zone A/Evans Fire Department
Duane McDonald Greeley Fire Chief Representative
Phil Tiffany Fire Zone B/Ft. Lupton Fire Department
Tim Zimmerman Fire Zone B/Frederick-Firestone Fire District
STAFF: Mike Savage Director of Communications
Anita Scrams Weld County ACS Executive Account Manager
David Mathis Dispatch
Robert Olsen Dispatch
Susan Johnson Dispatch
Meeting call to order
Roll Call
Approval of May 24th ,2011 minutes
Old Business:
1. Staff Report—Dave Mathis
2. Radio Console upgrade status—Dave Mathis
3. CAD Upgrade Update to the Comm Board—Anita Scrams
4. Hospice Death policy—Dave Mathis
5.
New Business:
1. NICE recording system event—Dave Mathis
2. Upcoming Intrado Webinar training—Dave Mathis
3.
NEXT MEETING: July 26th, 2011
Cer ccyt;ed ' '4-
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2011-1588
To: Captain Mike Savage
Fr: Sergeant David Mathis
Dt: June 6, 2011
Re: May 2011 WCRCC Monthly Report
Personnel: As of May 22, 2011
Authorized: 46 Full-time Dispatchers, 8 Supervisors
Assigned: 45 Full-time dispatchers, 2 part-time Dispatchers (1 FTE), 7 supervisors
Hourly: 4 non-benefited hourly dispatchers
Vacancies: 1 supervisor (As of June 6, 2011)
May
Workload: Phone Calls 2011 YTD 2010 YTD % Change YTD
E-911: 8,672 38,991 35,780 8.97 %
Non-911 calls: 20,300 95,989 99,593 -3.62 %
Total Phone Calls: 28,972 134,980 135,373 + .29 %
EMD Calls: 1,679 7,889 6,361 +24.02 %
Calls for Service:
Police: 26,150 129,291 137,023 - 5.64 %
Fire: 2,384 11,110 9,63515.31 %
Total: 28,534 140,401 146,658 - 4.27 %
Additional Information/Projects
• We have one Law dispatcher in console training, and four new trainees in academy.
• Between the new hire dispatchers and Leiton's resignation we will still have one vacancy.
911 call answering times county-wide for May 2011
• Calls answered in less than 10 seconds: 88.92% (Last year: 88.10%)
Calls answered in less than 15 seconds: 98.19% (Last year: 98.29%)
Fire/EMS dispatch times for May 2011 : Initiated to Dispatched
Less than 1 minute: 63.56% (Last year: 59.22%)
Less than 90 seconds: 85.80% (Last year: 85.87%)
May 2011 WCRCC Monthly Report(cont.)
Priority 1 Law dispatch times May: Initiated to Dispatched
Less than 1 minute: 29.03% (Last month: 19.67%)
Less than 90 seconds: 51.61% (Last month: 60.66%)
Priority 2 Law dispatch times May: Initiated to Dispatched
Less than 1 minute: 18.39% ((Last month: 17.54%)
Less than 90 seconds: 42.04% (Last month: 39.55%)
This month 34.26% of our 91 I calls were wireless.
'g'4,
Call Deliver Percentage
Fire/EMS calls WPS calls Fire/EMS calls WPS calls
2010 2010 Diff. 2011 2011 Diff.
Jan Jan Jan Jan
<60 41.89% < 60 42.01% 0.12% < 60 68.83% <60 70.13% 1.30%
<90 80.58% <90 81.02% 0.44%
Feb Feb Feb Feb
<60 31.00% <60 33.01% 1.90% <60 71.08% < 60 69.97% -1.11%
<90 63.91% <90 66.01% 2.10%
Mar Mar Mar Mar
<60 63.04% <60 63.92% 0.88% <60 67.35% <60 69.19% 1.84%
< 90 80.92% <90 81.34% 0.42%
Apr Apr Apr Apr
<60 69.43% <60 70.67% 1.24% <60 66.83% <60 70.01% 3.18%
<90 88.38% <90 88.59% 0.21%
May May May May
< 60 59.22% <60 62.44% 3.22% < 60 63.56% <60 67.58% 4.02%
<90 85.87% <90 86.63% 0.76%
Jun Jun Jun Jun
<60 57.69 < 60 61.76% 4.07% < 60 <60
<90 86.09 <90 86.96% 0.87%
Jul Jul Jul Jul
<60 46.88% <60 50.89% 4.01% <60 < 60
<90 84.82% <90 85.90% 1.08%
Aug Aug Aug Aug
<60 43.28% <60 45.74% 2.46% <60 <60
<90 79.09% < 90 79.92% 0.83%
Sept Sep Sep Sep
<60 33.15% <60 41.20% 8.05% <60 <60
<90 79.56% <90 79.40% -0.16%
Oct Sep Sep Sep
<60 64.64% < 60 66.86% 2.22% <60 <60
<90 87.18% <90 87.98% 0.80%
Nov Nov Nov Nov
<60 68.10% <60 70.62% 2.52% <60 <60
<90 89.61% <90 90.00% 0.49%
Dec Dec Dec Dec
<60 68.98% <60 69.99% 1.01% < 60 <60
<90 89.97% <90 89.86% -0.11%
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