Loading...
HomeMy WebLinkAbout20131631.tiff• • Weld County Community Corrections Board Annual Report 2011 • • Prepared by Sharon Behrens and Doug Erler Weld County Justice Services Division 2013-1631 INTRODUCTION The Weld County Community Corrections Board hereby presents its 2011 Annual Report to the Board of County Commissioners and other interested parties. This report highlights the work of the Board in 2011 and of programs under its oversight. The Board is comprised of highly dedicated members and is administratively supported by professional staff. We meet monthly as a Full Board to discuss operational, funding and legislative matters and weekly on a rotating basis to review and approve offenders into our various programs. As always we appreciate Weld County's dedication in providing resources that helps protect our citizens and give opportunities to certain offenders to become self sufficient and less burdensome on our taxpayers. If you have any questions about this report please feel free to contact any member of the Board or Staff to the Board. Sincerely, Kevin Strobel Chair, Weld County Community Corrections Board TABLE OF CONTENTS Introduction Table of Contents A. Summary B. Board Objective C. Noteworthy Board Activities and Achievements D. Ongoing Aspirations for 2012 E. Intensive Supervision Program and Parole Services F. Community Corrections Offender Placement Data 1. Offender Referrals 2. Referrals Detail 3. Sample of Noteworthy Data at ICCS � 4. Offender Finances at ICCS 5. Offenders Served at ICCS 6. Overall Supervision Terminations at ICCS 7. Overall Successful Completions at ICCS 8. Overall Unsuccessful Completions at ICCS Km p. 1 p. 2 pp. 3,4 p. 4 pp. 5,6 pp. 6,7 p. 7 pp. 8-15 G. Summary of Offender Program Activities at ICCS p. 16 Appendix p. 17 Offender Acceptance / Rejection Placement Criteria pp. 18-21 2 I U� A. SUMMARY Inauguration: The Weld County Community Corrections Board (WCCCB) formally became a County Board in 1981 with the adoption of various Resolutions by the Board of County Commissioners. Purpose: Community Corrections Boards are statutorily authorized to accept or reject the placement of any offender into a community corrections program in their respective jurisdictions (Section 17- 27-103 (5), C.R.S.). The Weld County Community Corrections Board, like others in the State, has its own operating procedures and rules, with some variance in policies. A review process is established for placing offenders in Weld County that is designed to provide local control and protect the public from the placement of offenders not desired by the community. • Community Corrections Boards Enhance Public Safety and Allow Local Control Responsibilities: There are generally six (6) responsibilities authorized to the WCCCB by law: 1. To review and determine the acceptability for the community placement of convicted felony offenders referred by the Courts and Department of Corrections; 2. To establish conditions or guidelines for the conduct of offenders placed in any community corrections facility/program within the jurisdiction; 3. To approve or disapprove the establishment and operation of all community corrections programs within the jurisdiction; 4. To serve in a planning and coordinating capacity for county government that created the Board on matters relating to criminal justice and corrections; 5. To enter into contracts or receive grants from state, federal, or private organizations related to the provision of community corrections services; and 6. To establish and enforce standards for the operation of community corrections programs. 3 Membership: There are currently nine (9) members of the WCCCB through appointment by the Board of County Commissioners, its Bylaws and by law. Members serve at the pleasure of the Weld County Commissioners, until resignation, or failure to comply with the attendance and/or other requirements of the Bylaws. Current Members: • Chief Public Defender — Kevin Strobel (CHAIR) • Assistant District Attorney — Michael Rourke (VICE CHAIR) • Chief Probation Officer — Kevin Nelan (TREASURER) • The Honorable Thomas Quammen • Chief of Police & Town Administrator —Jim Burack (Town of Milliken) • Undersheriff— Rick Dill (Weld County Sheriff's Office) • Citizen -At —Large — CJ Archibeque • Citizen -At -Large — Ed Phillipsen • Citizen -At -Large — Colleen Flack Meetings: The Board meets monthly at 12:00 PM at the 19th Judicial District Probation Office main conference room on the fourth Tuesday of the month and/or as called by the Chair. %Th Review Committees: �I On a rotating basis, Board members also meet each Wednesday at 12:00 PM at the Weld County Justice Services Division Office, 1008 9th Street, Greeley, CO 80632 or as otherwise deemed necessary, to screen for the placement of adult offenders to the local community corrections facility and/or programs through the Department of Corrections. Sub -Contracted Vendors: ➢ Intervention Community Corrections Services (ICCS) ➢ BI, Inc. > Rocky Mountain Offender Management Systems LLC. (RMOMS) i U Staffing: The Weld County Justice Services Division provides day-to-day administrative support. The Division is lodged within the Weld County Department of Finance and Administration. A percentage of State funds allocated to Weld County offset all costs associated with Board functions. B. BOARD OBJECTIVE "Ensure public safety and promote community correctional services and programming in Weld County through collaboration between the State of Colorado, Weld County, the 19th Judicial District and the various programs under its scope of control." C. NOTEWORTHY BOARD ACTIVITIES AND ACHIEVEMENTS IN 2011 • 12 Full Board meetings conducted. • 50 Review Committee meetings conducted. • Adhered to all Victim and/or Offender Representation Notification procedures Staff reviews all offender referrals and works closely with the Department of Corrections and Weld County District Attorney's Office to ensure victims of crimes are afforded every opportunity to give oral and/or written input to the Board in helping make informed decisions about the placement of offenders into local programs. Representatives of offenders (typically friends, families or defense counsel) are also given fair access and opportunity to give input. Not all community corrections boards give such access; the WCCCB deems it important to allow for fair and balanced input into all offender -screening efforts. • Sensitivity and respect is afforded to all who interact with the Board • Re -appointment of Citizen -At -Large member, Colleen Flack to a 3 -year term. • Ongoing review and revision to the Board's "Offender Review, Placement and General Administrative Policies and Procedures" manual. These procedures guide the Board, the Department of Corrections, the Court and our vendors when determining the acceptability of offenders into respective programs. The Board revised its Out of County Referral and Placement procedures and Mandatory Exclusion screening criteria. The Board also clarified screening criteria for IRT placements. • Reviewed and updated its Bylaws to ensure overall clarity and purpose. The Board of County Commissioners reviewed and approved these Bylaw changes. /m • The WCCCB is a long-standing member of the Colorado Association of Community Corrections Boards (CACCB). This professional association met four (4) times this past year: in Lakewood, Palisade, Vail and Greenwood Village. Staff to the Board attended all meetings and Board Member Kevin Strobel attended the Lakewood session. These meetings give Board members and Staff (and those throughout the State) the opportunity to discuss and exchange ideas to improve local decision -making. • 100% fiscal contract compliance with the Division of Criminal Justice, Office of Community Corrections. 5 • Sought and secured additional funds with the Division of Criminal Justice (DCJ) to accommodate expansion of beds and services at the facility; procured additional funds to Weld County to help support the work of the Board —this translates to no costs to Weld County Government. • Petitioned and received additional funds from the DCJ (pursuant to House Bill 1352) for enhanced Treatment Services to offenders at the community corrections facility (ICCS); developed procedures to review applications submitted by ICCS for these funds and in overall financial tracking and payment (this is a cumbersome system and other jurisdictions mirrored their procedures to that of Weld County's). • Supported and helped ICCS develop an Intensive Residential Treatment (IRT) program. The Division of Criminal Justice awarded Weld County 11 beds for IRT services. • The Board and Staff to the Board tracked all referrals to community corrections made by the Court, DOC or Parole. Ensured timely responses to all referring entities on decisions made by the Board. • Continued oversight measures at the Community Corrections Facility and upon ICCS. U The Board and Staff to the Board works closely with ICCS personnel to ensure contract compliance, respond to questions and work to resolve complaints that may fall upon the program. Staff to the Board conducts regular physical plant tours of the facility and works with ICCS and County Building and Grounds personnel to ensure a safe and sanitary living environment. • Full utilization of all Contract Funds. Weld County did not revert any funds back to the State. • Approximate cost avoidance/savings to taxpayers in 2011 was over $2.8 million. D. ONGOING ASPIRATIONS FOR 2012 (in no particular order) 1. Full utilization of contract funds; 2. Identify projected bed needs; 3. Target population needs; 4. Identify and carry out policy decisions needed to sustain community corrections services; 6 5. 100% compliance with Master Contract with the DCJ; update and process sub -contracts with ICCS, RMOMS and BI Inc.; 6. Review and update "Offender Review, Placement and General Administrative Policies and Procedures" manual; 7. Attend Colorado Association of Community Corrections Boards (CACCB) meetings and participate in activities; 8. Continue to consider ways to strengthen structured decision making processes —"why we do, what we do and how we are to do it"; 9. Identify and participate in ongoing training for Board Members and Staff to the Board; 10. Continue to refine data collection methods; and 11. Provide ongoing oversight of ICCS (with specific attention to): A. Rate of escapes; B. Recidivism; C. DCJ Standards compliance; D. Staff retention and turnover; and E. Program and billing reporting. E. INTENSIVE SUPERVISION PROGRAM AND PAROLE SERVICES Weld County, through this Board, sub -contracts with BI Inc. and Rocky Mountain Offender Management Systems, LLC. to deliver local electronic and monitored sobriety services to felony offenders under the care of the Department of Corrections. Both agencies process monthly billings to Justice Services of which Division personnel review, approve and process to the State on behalf of the Board and Weld County. Weld County retains 2% of these total funds (if fully expended) for this administrative support assistance. Offenders under the community supervision of the Department of Corrections and Parole served by these two agencies in 2011: • BI Inc. = 969 • Rocky Mountain Offender Management Systems = 1509 7 F. COMMUNITY CORRECTIONS OFFENDER PLACEMENT DATA The WCCCB reviews and approves the placement of three (3) types of adult felony offenders at the community corrections facility or with the DOC: 1. Diversion --the status of an offender placed in a community corrections program from a District Court of the State of Colorado either as a condition of probation or as a direct sentence to community corrections. While in a community corrections program this offender remains under the jurisdiction of the sentencing District Court through the Probation Department of that jurisdiction. 2. Transition-- the status of a Department of Corrections inmate, including an Intensive Supervision Program (ISP) Inmate, in a community corrections facility who undertakes a transitional movement from a DOC prison facility to a local community corrections facility, prior to their release to the Intensive Supervision Program or Parole. While in a community corrections facility/program the "transition" offender remains under the jurisdiction of the DOC and must abide by the Code of Penal Discipline rules and regulations. 3. Parolee-- a person under commitment to the Department of Corrections who has been paroled by the Colorado State Parole Board for a period of supervision in the community until such time as that person's sentence discharges. 1. Offender Referrals By virtue of policy of the Weld County Community Corrections Board, ICCS is authorized to accept certain offenders for placement without further Board review. The Board must directly approve all other cases (offenders). This is accomplished through the Board's weekly Review Committee. In some instances, offender referrals are reviewed at a Full Board meeting. Justice Services reviews all offender referrals to ensure compliance with Board policy. The Board and Justice Services reviewed 1368 offenders for placement consideration in 2011. • 12 Full Board meetings conducted. • 50 Offender Review/Screening Committees conducted. • Rejected by ICCS: 716 (77.91%) 8 • Accepted by ICCS: 203 (22.09%) • Accepted by the Board: 285 (72.34%) • Rejected by the Board: 109 (27.66%) • Pending Cases: 37 (2.70%) (These cases were referred to the program but had pending matters in other jurisdictions) • Cases referred but sentenced prior to date of Board screening: 17 (1.24%) • Deferred: 1 (.001%) • The Board also accepted 14 Intensive Supervision Program (ISP) offenders, and 9 were rejected (not included in above 1368 total).* *These are inmates serving a portion of their prison sentence in the community at an approved residence and therefore participating in a form of non-residential correctional supervision under the DOC. These offenders adhere to all D0C Code of Penal Discipline regulations. Comment: Staff to the Board continues to work closely with ICCS to reconcile all referral information. It should be noted that Weld County 119th Judicial District accepts referrals well over our funded bed allocation pursuant to authorization by the Division of Criminal Justice. This ensures full utilization of funds and further offsets costs locally. 2. Referrals —Detail —January 1 through December 31, 2011 ICCS Accept ICCS Reject Committee Accept Committee Reject Board Accept Board Reject Deferred Mandatory Board Exclusion Case not reviewed Total by Month -,JAN 19 23 16 5 0 0 0 3 0 66 ,FEB 17 68 19 9 1 0 0 2 0 116 MARCH 19 61 22 11 2 1 0 5 4 125 APRIL 19 83 18 6 3 0 1 8 2 140 MAY 24 68 19 10 0 0 0 2 1 124 JUNE 16 60 36 6 0 0 0 3 1 122 JULY 10 86 21 9 0 0 0 1 2 129 AUG 19 71 36 10 2 0 0 2 2 142 SEPT 15 41 25 11 0 0 0 4 1 97 0CT 15 51 16 8 0 0 0 0 0 0 1 91 133 N0V 21 67 28 11 0 4 2 DEC 9 37 20 10 1 2 0 3 1 83 TOTAL 203 716 276 106 9 3 1 37 17 1,368 Percent 22.09% 77.91% 72.25% 27.75% 75.00% 25.00% 25.00% 100.00% 100.00% Diversion Transition Condition of Parole Condition of Parole/IRT Out of County ISP Deferred Case not reviewed Mandatory Board Exclusion TOTALS Accept Case not Reviewed Reject Mandatory Board Exclusion 338 75 10 18 33 14 17 488 826 131 663 6 2 14 9 1 % Accept % Reject 72.07% 10.16% 62.50% 90.00% 70.21% 60.87% 1,368 27.93% 89.84% 37.50% 10.00% 29.79% 39.13% Km, 3. A Sample of Noteworthy Data: ICCS *The Division of Criminal Justice assisted in compiling this information. It reflects the number of offenders uniquely placed in the program, which can often be for multiple occasions for a single offender. Readers should note that some of the data ICCS personnel originally entered into the State Community Corrections Information and Billing system (CCIB) may not be "exact." It is very close; Division of Criminal Justice and Board Staff did their best to align information accordingly. RESIDENTIAL PROGRAM Gender Age Male Female 210 63 Grand Total 273 18-24 25-35 36-45 46+ Ethnicity Marital Status Caucasian African/American Hispanic Asian Unknown Grand Total 23% 40% 23% 12% 147 Single 114 7 Married/Common Law 64 117 Separated/Divorced/Widowed 95 1 Grand Total 273 1 273 10 Legal Status Highest Grade at Entry Condition of Probation 3 6 1 Direct Sentence 183 7 3 Transition 80 8 6 Parole 6 9 17 ISP 1 10 20 Grand Total 273 11 33 12 76 Highest Grade at Term 13 94 14 21 6 1 15 1 7 1 Unknown 1 8 4 Grand Total 273 9 15 10 14 Current Offense Felony Class 11 26 12 (HS) 76 2 1 13 (GED) 112 3 25 14 (Any 4 104 college) 22 5 98 15 (College 6 45 Degree) 1 Grand Total 273 Unknown 1 Grand Total 273 Prior Adult Convictions Employment at Entry 0 1 2 3 4 5 7 8 121 66 31 18 12 6 6 7 Grand Total 273 Full Time Part Time Unemployed Disability 47 5 220 1 Grand Total 273 11 Employment at Entry (percentages) Employment at Term Full Time Part Time Unemployed Disability Grand Total 17% Full Time 2% Part Time 81% Unemployed .5 negligible% Disability 100% Grand Total Employment at Term (percentages) Full Time Part Time Unemployed Disability 61.5% 6.5% 31.5% .5, negligible% Grand Total 100% NON-RESIDENTIAL PROGRAM OGender Age Male Female 44 14 Grand Total Ethnicity 58 Caucasian African/American Hispanic Native American Other/Unknown 168 18 86 1 273 18-24 25-35 36-45 46+ Highest Grade at Entry .5% 37.5% 32% 30% 30 8 1 9 25 10 1 11 1 12 13 Grand Total 58 14 1 2 2 2 21 26 4 Grand Total 58 12 O Highest Grade at Term Current Felony Class 9 10 11 12 (HS) 13 (GED) 14 (Any College) 2 2 2 3 1 4 20 5 28 6 5 Grand Total Employment at Entry 58 Full Time Unemployed Grand Total 55 3 58 1 7 18 22 10 Grand Total Employment at Entry (percentages) 58 Employed Unemployed 95% 5% Grand Total 100% Employment at Term Employment at Term (percentages) Full Time Part Time Unemployed Grand Total 52 Full Time 3 Part Time 3 Unemployed 58 90% 5% 5% Grand Total 100% 4. Offender Finances at ICCS: Gross Income = $3,108,287 FICA Paid = $120,012 Federal Taxes Paid = $204,968 State Taxes Paid = $77,999 Child Support Paid = $123,696 Restitution Paid = $188,382 Subsistence and Fees = $509,906 13 irTh • Through subsistence payments by offenders to ICCS, through their contributions to their families, victims and through taxes, offenders "gave back" a substantial percentage of total costs associated to support their placement in community corrections. 5. Offenders Served at ICCS from January through December (average daily population —ADP — and as processed through WCCCB): Residential Diversion = 33,132 service days Residential Transition = 16,977 service days Residential Condition of Parole = 862 service days Residential Supervision Total = 50,971 service days = 365 = 140 Residential ADP Diversion Non —Residential = 19,000 service days = 365 = 52 Non -Residential ADP Sub -total = 1923 ADP at ICCS/Weld facility Diversion offenders placed in different counties but funded by the WCCCB = 9 ADP Grand Total = 201 ADP in Community Corrections Note: Intensive Residential Treatment (IRT) program started in July 2011. Diversion = 588 service days, 3 ADP Transition = 349 service days, 2 ADP Condition of Parole = 853 service days, 5 ADP Total Average Daily Population in IRT =10 clients 6. Overall Supervision Terminations at ICCS: 329 Residential Transition = 81 Residential Diversion = 184 Residential Condition of Parole = 6 Diversion Non Residential = 58 Condition of Probation = 0 14 7. Overall Successful Completions at ICCS: 196 Transfer to ISP Sentence Non -Res Other or Parole Discharge Transfer Residential Transition = Residential Diversion = Residential COP = Diversion Non Residential = 59 N/A 4 N/A 4 N/A 5 14 59 16 1 N/A 1 25 N/A 8 59.5 % Overall Successful Program Completion Rate "Other" may include Reconsideration by the Court to terminate, transfer or reduce the length of a sentence, natural death of an offender, or an administrative return of an inmate to DOC for reasons other than for non-compliance. 8. Overall Unsuccessful Completions at ICCS: 133 Residential Transition = Residential Diversion = Residential COP = Diversion Non Residential = Condition of Probation = Escape Return to Technical Residential Violations 4 N/A 9 21 N/A 74 0 N/A 0 1 0 22 3 N/A 0 40.5 % Overall Unsuccessful Program Completion Rate Technical Violations may include repeated infractions involving drug and alcohol consumption, out of location or new charges filed. 15 Weld County Community Corrections Facility -1101 Fl Street Greeley, CO 80631 G. SUMMARY OF (A FEW) OFFENDER PROGRAM ACTIVITIES ICCS offenders participate in a myriad of treatment services and educational programming. 1. 34 clients received their GED in 2011. 2. Through its sub -contractor Community Educational Outreach (CEO), clients logged 7316 hours in GED preparation classes, 5102 hours in the HIRE program (Help, Information, Resources for Employment) and all new intakes to the facility completed a test of basic education. If a client does not score at a 12th grade level but has a GED or High School Diploma, they are placed in the SKILLS program. In 2011, 2406 hours were logged for this program activity. 3. Intensive Residential Treatment (IRT) —this program was developed in 2011 and the Division of Criminal Justice (DCJ) awarded funding (11 beds on an average daily population) for this enhanced level of treatment and supervision for identified clients. ICCS-- IRT had nine 9 successful graduates. Four 4 were terminated for various program violations and 25 new intakes were received to this new program. IRT is licensed by the Colorado Department of Behavioral Health and adheres to all standards set by the Division of Criminal Justice. 4. HB 1352 —additional funds were allocated by the DCJ to the Board from State Drug Offender Surcharge fees to help cover costs associated with the treatment of substance abuse or co-occurring disorders of adult offenders in community corrections and who are assessed to be in need of treatment. Rigorous assessment and application procedures were developed and this program was deployed in late 2011. Over 95% of all new clients received at ICCS received some level of funding assistance to help expedite referral/services to approved agencies in the community. In 2012, this level of funding assistance is expected to expand. 16 APPENDIX / K 17 Weld County Community Corrections Board Offender Acceptance / Rejection Placement Criteria A. Referrals: 1. Offenders must be referred by a Colorado Probation Department, a Colorado District Court, or the Colorado Department of Corrections. 2. The Board and/or the Program Director, or designee, of the community corrections program shall not consider a self -referral of an offender or referral by an offender's defense counsel. B. Review: The following standards shall govern the decision to Accept, Reject, or refer to the Board the referral of an offender for placement in the community corrections facility or program in Weld County. 1. Mandatory Exclusion Offenders falling into the following categories shall not be considered for placement in the community corrections facility: a. Defendants charged with felony offense(s) who have not yet entered a plea or who have entered a not guilty plea and await other judicial proceedings (except if the defendant has agreed to terms of a deferred prosecution, judgment and conviction) or have not been convicted of a felony in the current offense(s) in a Colorado court. b. Offenders whose cases are being returned to the sentencing court on a 35b Motion for Reconsideration of Sentence, and in which the motion has not yet been filed with the Courts. Formal motions must be filed with the sentencing court before the Board may review an offender. c. Offenders with active felony warrants or U.S. Immigration and Custom Enforcement detainers. d. Offenders who have not been referred by a sentencing court of the State of Colorado as either a direct sentence (Diversion) or as a Condition of Probation (including a 35b Motion for Reconsideration of Sentence), or the Colorado Department of Corrections as a Transition/ISP referral, or the Colorado Board of Parole as a Condition of Parole. 18 e. Inmates or Parolees who do not meet statutory referral criteria for placement out of a DOC facility to a community corrections program. f. Diversion offenders who have pled guilty to a charge that requires an initial sentence to the DOC pursuant to CRS 18-1.3-406 (1) (a), (b). g. Offenders who have an active parole hold. h. Offenders convicted of two (2) or more crimes, separately brought and tried, involving any of the Discretionary Exclusions listed below within the past five(5) years from the time of the current referral, OR three (3) or more listed convictions, separately brought and tried, at any time. 2. Discretionary Exclusion Upon indication that the community corrections program will accept the offender, offenders who meet the following shall be referred to the Board's Review Committee for further placement approval into the facility: i U a. Offenders who have been convicted of a crime when any of the original charges involved a factual basis that alleged: 1) Murder, Manslaughter, Criminally Negligent Homicide, Vehicular Homicide or Child Abuse Resulting in Death; 2) Use or Possession of a Deadly Weapon, whether real or simulated; 3) Any offense against an at risk adult or juvenile; 4) Serious Bodily Injury; 5) First or Second Degree Assault; 6) First or Second Degree Kidnapping, or Felony False Imprisonment; 7) Any Sexual Offense; 8) Aggravated Robbery; 9) First Degree Arson; 10) First Degree Burglary or Second Burglary of a Dwelling; 11) Selling of Drugs to persons under age 18; 19 12) Any Escape; 13) Federal or out of state referrals; and 14) Special notoriety or community resistance. b. Any offender previously rejected by the Board or any offender Rejected After Acceptance by either the Board or the facility within the past (3) three years from the time of the current referral. c. Offenders deemed unemployable. d. Offenders who commit a new criminal offense during the disposition and/or process of a Direct Sentence (Diversion), Transition, ISP, Condition of Parole case referral and in which the new charge(s) have not been resolved by a plea. 3. Inclusions All other offenders shall be considered for placement and may be accepted by the Program Director or designee of the community corrections facility/program without further Board review or approval. The Program Director, at his/her discretion, may refer to the Board any offender/case involving special or unusual circumstances. Examples of special circumstances may include but are not limited to an offender's physical, mental and family circumstances; outstanding achievements; or mitigating circumstances of the offense. C. Facility Placement Diversion, Transition or Condition of Parole Offenders accepted for placement and ordered by the Court or DOC to the community corrections program must successfully complete the residential component of their placement before transfer to any form of non-residential correctional supervision. D. Intensive Supervision Program (ISP) Placement Review Any offender having no more than 180 days remaining until their parole eligibility date and who is being considered for direct placement to Weld County from a DOC institution or from a community corrections facility outside of the territorial boundaries of Weld County, shall require review and approval by the Board before the offender's placement. E. Statement of Non -Discrimination The Weld County Community Corrections Board's "Offender Acceptance / Rejection Placement Criteria" for acceptance, rejection, or rejection after acceptance, of offenders specifically 20 prohibits discrimination because of the offenders race, creed, sex, sexual preference, or national origin. F. Weld County Residents Offenders who are Weld County residents will be given special consideration and attention over offenders from other jurisdictions. 21 Hello